A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
A Leader's Guide to Emotional Intelligence with Reese Mashaw
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Rocky DeStefano
Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the largest churches in America, dives into his most recent sermon on a huge aspect of emotional intelligence: self-awareness. With iconic TV character Michael Scott as our prime example, join us in an exploration of what it means to be self-aware and the work it takes to truly know yourself.