A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
How to Get Pandemic Leadership Right
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Rocky DeStefano
Rocky, Foster, and Larry address how to lead during the Covid-19 global pandemic. The trio talks about the importance of quick and effective action plans, a simple and empathetic communication plan, and a transparent approach to problem solving in the workplace. We know that no business leader has ever gone through anything like this before, so we're diving into how to best lead your teams by protecting their safety, keeping them calm, and maintaining overall efficiency.