"I get paid to talk to people." says our newest guest, Joel Johnson, director of alumni affairs at Southeastern University. Joel personally engages 15,000 alumni to make them feel connected and supported. He poignantly walks us through listening to the needs of the alumni he serves: diagnosing the problem and utilizing social media to its biggest advantage. Listen to this edition of A Server's Journey as he talks the problems he faces and his most rewarding alumni experiences.