The way people learn today is continuously evolving, and with the rise of technology people expect answers at their fingertips. The life of a professional skill is much shorter today than it was in the past. Mandy Gagliardi, the Senior Media Manager on our team joins Janet today to share the way she focuses on the customer experience to guide her work. As we design our digital learning system, Mandy listens to our partners and develops solutions for us to make their lives easier. Our team understands we are not only meeting the needs of today’s learners, but we are also anticipating the needs of tomorrow’s learners as well.
This episode addresses questions, such as:
Recommended Learning: Customer Experience vs. Customer Service vs. Customer Care & Improvement and Innovation