What’s your mother’s maiden name? Your first car’s make? Your zip code?
Face facts: it’s tedious at best to positively identify members who contact the credit union and, worse, scammers know the protocols and in some cases have masqueraded as credit union employees and gotten the answers from members so they could impersonate them.
Nobody like the way this is now done at most FIs, except maybe a few scammers.
There has to be a better way and there is: IDgo which uses biometrics to identify the member.
On the show today is Rocky Scales, CEO of IDgo, who tells how the tool works and - importantly - says the implementation is very fast and effortless on the part of the credit union.
But don’t take his word for it. Also on the show is Trisha Preston at $2.4 billion Corning Credit Union headquartered in New York State. She offers an on the ground perspective into how IDgo really works for members and a credit union’s employees.
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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto