Maybe 15 to 20 percent of your members have a neurodiverse condition - anything from dyslexia to color blindness - and, surprise, that means they will face big challenges everytime they log into a mobile banking app because that technology just isn’t designed with such conditions in mind.
Enter Mahalo with its Thoughtful Banking mobile app which features a neurodiversity module. Mahalo elaborated on what this means: “Among the platform's new features are left and right-hand use modes, font color options for those with Dyslexia or visual impairments, and the ability to disable animations for individuals affected by Epilepsy.”
On the show today to talk about neurodiversity and mobile banking are Denny Howell of Mahalo Banking and Tanya Holland of Park View Federal Credit Union, a $366 million institution in Virginia.
It’s a provocative discussion and it leaves one wondering: why haven’t a lot more credit unions jumped aboard this neurodiversity issue?
But understand this: the show is about a bigger issue which is how a credit union and a technology provider can collaborate to help solve a problem that impacts a lot of members and still wind up friends.
Listen up.
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