The Retail Rebels

E1 The importance of having CX as your businesses top priority

July 08, 2019 Season 1 Episode 1
The Retail Rebels
E1 The importance of having CX as your businesses top priority
Chapters
The Retail Rebels
E1 The importance of having CX as your businesses top priority
Jul 08, 2019 Season 1 Episode 1
Ben Nowlan & Sukie Thomson
Discussing customer experience and why it's imperative retailers need to make it the number 1 priority.
Show Notes

In episode 1 of the Retail Rebels Ben and Sukie discuss the importance of having a CX as your businesses top priority.

We all think we know we're doing a great job at customer experience, but how much do you really know about your customer? Did you know that 63% of consumers would give up personal data for more personalised product recommendations or offers? With customers screaming for personalisation, Ben & Sukie talk about the outcomes of great customer experience, and some tips on how to nail it.

Quick Preview: 

  • What is Customer Experience?
  • 3 reasons why customer experience is important.
  • Being consumer aware vs consumer led.
  • Tips to really understand your customer  

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The Retail Rebels
is a weekly podcast unpacking the latest trends and strategies in retail.

The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business. 



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