The Retail Rebels

E2 In-store Experience - Is 2020 The Renaissance of Brick & Mortar Retail?

July 31, 2019 Season 1 Episode 2
The Retail Rebels
E2 In-store Experience - Is 2020 The Renaissance of Brick & Mortar Retail?
Chapters
The Retail Rebels
E2 In-store Experience - Is 2020 The Renaissance of Brick & Mortar Retail?
Jul 31, 2019 Season 1 Episode 2
Ben Nowlan & Sukie Thomson
Discussing in-store experience and it's importance to overall CX.
Show Notes

In episode 2 of the Retail Rebels Ben and Sukie discuss the role of in-store as part of an overall great CX.

We all know the importance of online e-commerce and how personalisation and tailored experiences are key. However when it comes to in-store we often neglect and forget how important it is in the overall customer experience and how it's one of the best ways to drive customer loyalty and retention.

Quick Preview: 

  • Is brick and mortar really dead?
  • Example of retailers big and small nailing the in-store experience.
  • How to use technology in store to improve customer experience.

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The Retail Rebels
is a weekly podcast unpacking the latest trends and strategies in retail.

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