In episode 2 of the Retail Rebels Ben and Sukie discuss the role of in-store as part of an overall great CX.
We all know the importance of online e-commerce and how personalisation and tailored experiences are key. However when it comes to in-store we often neglect and forget how important it is in the overall customer experience and how it's one of the best ways to drive customer loyalty and retention.
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The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.
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