Multiply Your Success with Tom DuFore

10. Nancy Friedman—How to Create World-Class Customer Service

August 17, 2020 BigSkyFranchiseTeam.com - Franchise Your Business
Multiply Your Success with Tom DuFore
10. Nancy Friedman—How to Create World-Class Customer Service
Show Notes

Do you have a few minutes to listen to our podcast? 

Nancy Friedman is our guest on today's podcast episode and shares some of her secrets to customer service success! She is a customer service expert and shares some of her golden nuggets of customer service information on how to create world-class customer service.

She is the co-founder of the Telephone Doctor, ServiceSkills.com, and several other businesses. She has run radio stations and even franchised her business!

An international customer service training company, Telephone Doctor, Inc. provides onsite programs for conferences and meetings as well as their popular customer service learning platform (www.serviceskills.com) for small and big businesses alike. Nancy and her staff of 21 have helped over 30,000 organizations improve the Customer Satisfaction Scores (CSat) and Net Promoter Score (NPS) of their Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff and other team members.

You can learn more about Nancy's companies at: www.serviceskills.com and www.telephonedoctor.com.

If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation you can do so online at: https://bigskyfranchiseteam.com/ or call Big Sky at: 855-824-4759.