{"version":"1.0.0","segments":[{"speaker":"Matt Wolach","startTime":10.89,"endTime":12.99,"body":"If you're a"},{"speaker":"Matt Wolach","startTime":10.89,"endTime":12.99,"body":"technical founder, how do you"},{"speaker":"Matt Wolach","startTime":12.99,"endTime":15.45,"body":"know how to achieve product"},{"speaker":"Matt Wolach","startTime":12.99,"endTime":15.45,"body":"market fit? How do you know how"},{"speaker":"Matt Wolach","startTime":15.45,"endTime":18.75,"body":"to manage your team? 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He came in and shared a"},{"speaker":"Matt Wolach","startTime":33.48,"endTime":38.64,"body":"total mass of wisdom with us,"},{"speaker":"Matt Wolach","startTime":38.79,"endTime":40.11,"body":"you're gonna really enjoy this"},{"speaker":"Matt Wolach","startTime":38.79,"endTime":40.11,"body":"one."},{"speaker":"Intro/ Outro","startTime":41.19,"endTime":44.46,"body":"Welcome to Scale"},{"speaker":"Intro/ Outro","startTime":41.19,"endTime":44.46,"body":"Your SaaS, the podcast that"},{"speaker":"Intro/ Outro","startTime":44.46,"endTime":47.55,"body":"gives you proven techniques and"},{"speaker":"Intro/ Outro","startTime":44.46,"endTime":47.55,"body":"formulas for boosting your"},{"speaker":"Intro/ Outro","startTime":47.55,"endTime":51.51,"body":"revenue and achieving your dream"},{"speaker":"Intro/ Outro","startTime":47.55,"endTime":51.51,"body":"exit, brought to you by a guy"},{"speaker":"Intro/ Outro","startTime":51.51,"endTime":56.37,"body":"who's done just that multiple"},{"speaker":"Intro/ Outro","startTime":51.51,"endTime":56.37,"body":"times. Here's your host, Matt"},{"speaker":"Intro/ Outro","startTime":56.4,"endTime":56.88,"body":"Wolach,"},{"speaker":"Matt Wolach","startTime":57.42,"endTime":60.21,"body":"and welcome to"},{"speaker":"Matt Wolach","startTime":57.42,"endTime":60.21,"body":"Scale Your SaaS very happy to"},{"speaker":"Matt Wolach","startTime":60.21,"endTime":62.49,"body":"have you here. Thank you very"},{"speaker":"Matt Wolach","startTime":60.21,"endTime":62.49,"body":"much for being here. And taking"},{"speaker":"Matt Wolach","startTime":62.49,"endTime":66.03,"body":"time, our goal is to help you"},{"speaker":"Matt Wolach","startTime":62.49,"endTime":66.03,"body":"grow your software company. So"},{"speaker":"Matt Wolach","startTime":66.3,"endTime":69.99,"body":"today, I'm really excited to"},{"speaker":"Matt Wolach","startTime":66.3,"endTime":69.99,"body":"have Eric Weiss with me. I was"},{"speaker":"Matt Wolach","startTime":69.99,"endTime":73.62,"body":"on Eric show a few months ago."},{"speaker":"Matt Wolach","startTime":69.99,"endTime":73.62,"body":"And now he has an opportunity to"},{"speaker":"Matt Wolach","startTime":73.62,"endTime":75.75,"body":"come on to our show, because I"},{"speaker":"Matt Wolach","startTime":73.62,"endTime":75.75,"body":"just love this guy. He's doing"},{"speaker":"Matt Wolach","startTime":75.75,"endTime":77.73,"body":"some great stuff, Eric, thanks"},{"speaker":"Matt Wolach","startTime":75.75,"endTime":77.73,"body":"for coming on the show."},{"speaker":"Eric Weiss","startTime":78.0,"endTime":80.61,"body":"Thank you so much,"},{"speaker":"Eric Weiss","startTime":78.0,"endTime":80.61,"body":"Matt. I appreciate it. Happy to"},{"speaker":"Eric Weiss","startTime":80.61,"endTime":83.55,"body":"be here. And I hope I can match"},{"speaker":"Eric Weiss","startTime":80.61,"endTime":83.55,"body":"your incredible energy."},{"speaker":"Matt Wolach","startTime":84.66,"endTime":87.33,"body":"I'm sure you can."},{"speaker":"Matt Wolach","startTime":84.66,"endTime":87.33,"body":"I'm sure you can, my friend. Let"},{"speaker":"Matt Wolach","startTime":87.33,"endTime":89.91,"body":"me tell everybody about you,"},{"speaker":"Matt Wolach","startTime":87.33,"endTime":89.91,"body":"Eric. So Eric is an executive"},{"speaker":"Matt Wolach","startTime":89.91,"endTime":92.73,"body":"coach at fullcycle. Executive"},{"speaker":"Matt Wolach","startTime":89.91,"endTime":92.73,"body":"Coaching Eric works with"},{"speaker":"Matt Wolach","startTime":92.73,"endTime":96.48,"body":"technical founder, CTO, CEOs and"},{"speaker":"Matt Wolach","startTime":92.73,"endTime":96.48,"body":"VPs of engineering and product"},{"speaker":"Matt Wolach","startTime":96.69,"endTime":101.4,"body":"to intentionally mature with the"},{"speaker":"Matt Wolach","startTime":96.69,"endTime":101.4,"body":"needs of their business. He"},{"speaker":"Matt Wolach","startTime":101.4,"endTime":104.88,"body":"helps really develop strong"},{"speaker":"Matt Wolach","startTime":101.4,"endTime":104.88,"body":"leadership and and overcome"},{"speaker":"Matt Wolach","startTime":104.88,"endTime":107.55,"body":"growing pains that people face"},{"speaker":"Matt Wolach","startTime":104.88,"endTime":107.55,"body":"when they're in that growth"},{"speaker":"Matt Wolach","startTime":107.55,"endTime":110.58,"body":"stage. He helps executives"},{"speaker":"Matt Wolach","startTime":107.55,"endTime":110.58,"body":"discover their critical areas"},{"speaker":"Matt Wolach","startTime":110.58,"endTime":113.52,"body":"for growth, create clear"},{"speaker":"Matt Wolach","startTime":110.58,"endTime":113.52,"body":"intentions, and an actionable"},{"speaker":"Matt Wolach","startTime":113.52,"endTime":116.79,"body":"plan and hold them accountable"},{"speaker":"Matt Wolach","startTime":113.52,"endTime":116.79,"body":"to achieve their goals. He's"},{"speaker":"Matt Wolach","startTime":116.79,"endTime":120.48,"body":"also the host at chaos to"},{"speaker":"Matt Wolach","startTime":116.79,"endTime":120.48,"body":"clarity podcast, definitely some"},{"speaker":"Matt Wolach","startTime":120.48,"endTime":123.33,"body":"great stuff on that podcast, go"},{"speaker":"Matt Wolach","startTime":120.48,"endTime":123.33,"body":"check out his show chaos to"},{"speaker":"Matt Wolach","startTime":123.33,"endTime":126.3,"body":"clarity right now. Once again,"},{"speaker":"Matt Wolach","startTime":123.33,"endTime":126.3,"body":"Eric, thanks for coming."},{"speaker":"Eric Weiss","startTime":126.84,"endTime":128.22,"body":"Appreciate it. Thank"},{"speaker":"Eric Weiss","startTime":126.84,"endTime":128.22,"body":"you, man."},{"speaker":"Matt Wolach","startTime":128.729,"endTime":130.919,"body":"Absolutely. So tell"},{"speaker":"Matt Wolach","startTime":128.729,"endTime":130.919,"body":"me what's going on with you"},{"speaker":"Matt Wolach","startTime":130.919,"endTime":131.399,"body":"lately."},{"speaker":"Eric Weiss","startTime":132.54,"endTime":134.55,"body":"Oh, my gosh, well,"},{"speaker":"Eric Weiss","startTime":132.54,"endTime":134.55,"body":"you know, the life of an"},{"speaker":"Eric Weiss","startTime":134.55,"endTime":138.33,"body":"entrepreneur, several different"},{"speaker":"Eric Weiss","startTime":134.55,"endTime":138.33,"body":"irons in the fire. But as you"},{"speaker":"Eric Weiss","startTime":138.33,"endTime":141.0,"body":"mentioned, you know, I've been"},{"speaker":"Eric Weiss","startTime":138.33,"endTime":141.0,"body":"been been loving and enjoying"},{"speaker":"Eric Weiss","startTime":141.0,"endTime":144.18,"body":"doing the podcast having you on"},{"speaker":"Eric Weiss","startTime":141.0,"endTime":144.18,"body":"the show recently was a was a"},{"speaker":"Eric Weiss","startTime":144.18,"endTime":148.86,"body":"real treat. 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And and again, it's"},{"speaker":"Eric Weiss","startTime":162.81,"endTime":166.77,"body":"just been a lot of fun. And then"},{"speaker":"Eric Weiss","startTime":162.81,"endTime":166.77,"body":"also, I have a obviously I'm an"},{"speaker":"Eric Weiss","startTime":166.77,"endTime":170.55,"body":"executive coach. And I also have"},{"speaker":"Eric Weiss","startTime":166.77,"endTime":170.55,"body":"a startup accelerator called"},{"speaker":"Eric Weiss","startTime":170.55,"endTime":173.85,"body":"chaos to clarity as well, a"},{"speaker":"Eric Weiss","startTime":170.55,"endTime":173.85,"body":"chaos clarity accelerator, and"},{"speaker":"Eric Weiss","startTime":173.85,"endTime":177.21,"body":"I'm working with some really"},{"speaker":"Eric Weiss","startTime":173.85,"endTime":177.21,"body":"great early growth stage"},{"speaker":"Eric Weiss","startTime":177.21,"endTime":181.08,"body":"founders, helping them find"},{"speaker":"Eric Weiss","startTime":177.21,"endTime":181.08,"body":"product market fit, build really"},{"speaker":"Eric Weiss","startTime":181.08,"endTime":183.27,"body":"incredible teams and get to"},{"speaker":"Eric Weiss","startTime":181.08,"endTime":183.27,"body":"scale."},{"speaker":"Matt Wolach","startTime":184.14,"endTime":186.18,"body":"Super cool stuff"},{"speaker":"Matt Wolach","startTime":184.14,"endTime":186.18,"body":"you're doing. I just love it. So"},{"speaker":"Matt Wolach","startTime":186.18,"endTime":189.18,"body":"tell me why did you choose to"},{"speaker":"Matt Wolach","startTime":186.18,"endTime":189.18,"body":"become an executive coach?"},{"speaker":"Eric Weiss","startTime":190.11,"endTime":192.0,"body":"Well, it's really,"},{"speaker":"Eric Weiss","startTime":190.11,"endTime":192.0,"body":"it's actually just sort of, in"},{"speaker":"Eric Weiss","startTime":192.0,"endTime":195.15,"body":"my DNA, it's always been my"},{"speaker":"Eric Weiss","startTime":192.0,"endTime":195.15,"body":"leadership philosophy or my"},{"speaker":"Eric Weiss","startTime":195.15,"endTime":198.45,"body":"leadership style. You know, I"},{"speaker":"Eric Weiss","startTime":195.15,"endTime":198.45,"body":"grew up obviously, as an"},{"speaker":"Eric Weiss","startTime":198.45,"endTime":203.16,"body":"engineer, I was an engineering"},{"speaker":"Eric Weiss","startTime":198.45,"endTime":203.16,"body":"leader and a CTO. And I always"},{"speaker":"Eric Weiss","startTime":203.16,"endTime":207.48,"body":"just found that I got the best"},{"speaker":"Eric Weiss","startTime":203.16,"endTime":207.48,"body":"out of people, when I didn't"},{"speaker":"Eric Weiss","startTime":207.48,"endTime":210.87,"body":"make it about me, but really"},{"speaker":"Eric Weiss","startTime":207.48,"endTime":210.87,"body":"made it about them. And helping"},{"speaker":"Eric Weiss","startTime":210.87,"endTime":214.92,"body":"them realize their potential and"},{"speaker":"Eric Weiss","startTime":210.87,"endTime":214.92,"body":"realizing their goals, through"},{"speaker":"Eric Weiss","startTime":214.92,"endTime":219.18,"body":"the vehicle of our of my team"},{"speaker":"Eric Weiss","startTime":214.92,"endTime":219.18,"body":"and our company. So it's just"},{"speaker":"Eric Weiss","startTime":219.18,"endTime":222.0,"body":"something I've always done even"},{"speaker":"Eric Weiss","startTime":219.18,"endTime":222.0,"body":"as a sort of a side business"},{"speaker":"Eric Weiss","startTime":222.03,"endTime":226.5,"body":"throughout my career. And about"},{"speaker":"Eric Weiss","startTime":222.03,"endTime":226.5,"body":"five years ago, I started by my"},{"speaker":"Eric Weiss","startTime":226.5,"endTime":230.07,"body":"own executive coaching business."},{"speaker":"Eric Weiss","startTime":226.5,"endTime":230.07,"body":"And again, been able to work"},{"speaker":"Eric Weiss","startTime":230.07,"endTime":233.85,"body":"with some incredible companies."},{"speaker":"Eric Weiss","startTime":230.07,"endTime":233.85,"body":"You know, open AI, as an"},{"speaker":"Eric Weiss","startTime":233.85,"endTime":237.36,"body":"example, was a was a client of"},{"speaker":"Eric Weiss","startTime":233.85,"endTime":237.36,"body":"mine, a couple years ago and had"},{"speaker":"Eric Weiss","startTime":237.36,"endTime":242.85,"body":"a lot of fun before they went"},{"speaker":"Eric Weiss","startTime":237.36,"endTime":242.85,"body":"and broke the world. You know,"},{"speaker":"Eric Weiss","startTime":242.85,"endTime":245.19,"body":"and big companies, small"},{"speaker":"Eric Weiss","startTime":242.85,"endTime":245.19,"body":"companies, everything in"},{"speaker":"Eric Weiss","startTime":245.19,"endTime":250.32,"body":"between, but I love helping tech"},{"speaker":"Eric Weiss","startTime":245.19,"endTime":250.32,"body":"leaders, become better leaders"},{"speaker":"Eric Weiss","startTime":250.32,"endTime":253.14,"body":"build better products and"},{"speaker":"Eric Weiss","startTime":250.32,"endTime":253.14,"body":"actually have some fun while"},{"speaker":"Eric Weiss","startTime":253.14,"endTime":253.71,"body":"they're doing it."},{"speaker":"Matt Wolach","startTime":254.52,"endTime":256.23,"body":"Super cool. I think"},{"speaker":"Matt Wolach","startTime":254.52,"endTime":256.23,"body":"that's really what it's all"},{"speaker":"Matt Wolach","startTime":256.23,"endTime":258.66,"body":"about making sure you have fun."},{"speaker":"Matt Wolach","startTime":256.23,"endTime":258.66,"body":"I know that there's a lot of"},{"speaker":"Matt Wolach","startTime":258.66,"endTime":261.63,"body":"stresses that come with running"},{"speaker":"Matt Wolach","startTime":258.66,"endTime":261.63,"body":"a business, of course, but you"},{"speaker":"Matt Wolach","startTime":261.63,"endTime":264.66,"body":"know, when I look back at some"},{"speaker":"Matt Wolach","startTime":261.63,"endTime":264.66,"body":"of my early stage companies, I"},{"speaker":"Matt Wolach","startTime":264.66,"endTime":267.36,"body":"just think about all the fun"},{"speaker":"Matt Wolach","startTime":264.66,"endTime":267.36,"body":"that we had and the good times,"},{"speaker":"Matt Wolach","startTime":267.36,"endTime":268.11,"body":"isn't that right?"},{"speaker":"Eric Weiss","startTime":268.14,"endTime":270.81,"body":"Yeah, absolutely."},{"speaker":"Eric Weiss","startTime":268.14,"endTime":270.81,"body":"There's a there's a there's"},{"speaker":"Eric Weiss","startTime":270.81,"endTime":275.01,"body":"actually a Buddhist quote that I"},{"speaker":"Eric Weiss","startTime":270.81,"endTime":275.01,"body":"like to use. That is, life is a"},{"speaker":"Eric Weiss","startTime":275.01,"endTime":278.97,"body":"journey, and the destination is"},{"speaker":"Eric Weiss","startTime":275.01,"endTime":278.97,"body":"death. So you might as well"},{"speaker":"Eric Weiss","startTime":278.97,"endTime":280.17,"body":"enjoy the ride, right?"},{"speaker":"Matt Wolach","startTime":281.07,"endTime":282.96,"body":"So true. I love"},{"speaker":"Matt Wolach","startTime":281.07,"endTime":282.96,"body":"that. I think I've heard that"},{"speaker":"Matt Wolach","startTime":282.99,"endTime":286.35,"body":"when she said it. I remember it."},{"speaker":"Matt Wolach","startTime":282.99,"endTime":286.35,"body":"But man, that's so true. And I"},{"speaker":"Matt Wolach","startTime":286.35,"endTime":288.84,"body":"think it is all about that"},{"speaker":"Matt Wolach","startTime":286.35,"endTime":288.84,"body":"destination. I want to ask you"},{"speaker":"Matt Wolach","startTime":288.84,"endTime":292.11,"body":"working with technical founders."},{"speaker":"Matt Wolach","startTime":288.84,"endTime":292.11,"body":"What do you feel are some of the"},{"speaker":"Matt Wolach","startTime":292.11,"endTime":295.77,"body":"differences in how they approach"},{"speaker":"Matt Wolach","startTime":292.11,"endTime":295.77,"body":"tasks versus you know, someone"},{"speaker":"Matt Wolach","startTime":295.77,"endTime":297.78,"body":"who have more of a business side"},{"speaker":"Matt Wolach","startTime":295.77,"endTime":297.78,"body":"background?"},{"speaker":"Eric Weiss","startTime":298.02,"endTime":301.5,"body":"Yeah, well, yes. Uh,"},{"speaker":"Eric Weiss","startTime":298.02,"endTime":301.5,"body":"you know, working with CTOs a"},{"speaker":"Eric Weiss","startTime":301.5,"endTime":304.68,"body":"lot, they're definitely a bit"},{"speaker":"Eric Weiss","startTime":301.5,"endTime":304.68,"body":"more. Well, I would say"},{"speaker":"Eric Weiss","startTime":304.68,"endTime":309.39,"body":"sometimes detail oriented,"},{"speaker":"Eric Weiss","startTime":304.68,"endTime":309.39,"body":"process driven data driven, and"},{"speaker":"Eric Weiss","startTime":309.39,"endTime":313.8,"body":"which is, you know, a blessing"},{"speaker":"Eric Weiss","startTime":309.39,"endTime":313.8,"body":"and a curse. So they can provide"},{"speaker":"Eric Weiss","startTime":313.8,"endTime":319.65,"body":"some structure and some rigor to"},{"speaker":"Eric Weiss","startTime":313.8,"endTime":319.65,"body":"maybe the more flighty or"},{"speaker":"Eric Weiss","startTime":319.68,"endTime":324.81,"body":"impulsive, CEO counterparts. But"},{"speaker":"Eric Weiss","startTime":319.68,"endTime":324.81,"body":"that also does become a"},{"speaker":"Eric Weiss","startTime":324.81,"endTime":330.21,"body":"challenge when maybe they lack"},{"speaker":"Eric Weiss","startTime":324.81,"endTime":330.21,"body":"some of the vision and the story"},{"speaker":"Eric Weiss","startTime":330.42,"endTime":333.99,"body":"behind what they're doing. So I"},{"speaker":"Eric Weiss","startTime":330.42,"endTime":333.99,"body":"actually coach a lot of CTOs to"},{"speaker":"Eric Weiss","startTime":333.99,"endTime":338.1,"body":"be more story, story driven, and"},{"speaker":"Eric Weiss","startTime":333.99,"endTime":338.1,"body":"customer focused so that they"},{"speaker":"Eric Weiss","startTime":338.1,"endTime":342.45,"body":"can actually inspire the folks"},{"speaker":"Eric Weiss","startTime":338.1,"endTime":342.45,"body":"on their team because, you know,"},{"speaker":"Eric Weiss","startTime":343.53,"endTime":347.52,"body":"against traditional wisdom,"},{"speaker":"Eric Weiss","startTime":343.53,"endTime":347.52,"body":"engineers are not robots,"},{"speaker":"Eric Weiss","startTime":347.55,"endTime":350.76,"body":"they're humans. And they"},{"speaker":"Eric Weiss","startTime":347.55,"endTime":350.76,"body":"actually care about the work"},{"speaker":"Eric Weiss","startTime":350.76,"endTime":352.86,"body":"that they're doing and the"},{"speaker":"Eric Weiss","startTime":350.76,"endTime":352.86,"body":"impact that they're having in"},{"speaker":"Eric Weiss","startTime":352.86,"endTime":357.12,"body":"the world. And many engineering"},{"speaker":"Eric Weiss","startTime":352.86,"endTime":357.12,"body":"leaders don't do enough to"},{"speaker":"Eric Weiss","startTime":357.12,"endTime":360.81,"body":"really connect their work to the"},{"speaker":"Eric Weiss","startTime":357.12,"endTime":360.81,"body":"customer in the meeting."},{"speaker":"Matt Wolach","startTime":361.77,"endTime":364.53,"body":"I do believe that"},{"speaker":"Matt Wolach","startTime":361.77,"endTime":364.53,"body":"for the engineers that I've"},{"speaker":"Matt Wolach","startTime":364.53,"endTime":367.98,"body":"worked with, I think back to"},{"speaker":"Matt Wolach","startTime":364.53,"endTime":367.98,"body":"some of my CTOs. And I feel like"},{"speaker":"Matt Wolach","startTime":367.98,"endTime":370.98,"body":"they really do care that the"},{"speaker":"Matt Wolach","startTime":367.98,"endTime":370.98,"body":"product is helping, and it's so"},{"speaker":"Matt Wolach","startTime":370.98,"endTime":374.91,"body":"cool to see and, you know, maybe"},{"speaker":"Matt Wolach","startTime":370.98,"endTime":374.91,"body":"coming in not being an engineer"},{"speaker":"Matt Wolach","startTime":374.91,"endTime":377.49,"body":"myself, I might have had a"},{"speaker":"Matt Wolach","startTime":374.91,"endTime":377.49,"body":"different perception, but I've"},{"speaker":"Matt Wolach","startTime":377.49,"endTime":380.82,"body":"just really enjoyed my working"},{"speaker":"Matt Wolach","startTime":377.49,"endTime":380.82,"body":"relationship with them and how"},{"speaker":"Matt Wolach","startTime":380.82,"endTime":382.29,"body":"they approach what they're"},{"speaker":"Matt Wolach","startTime":380.82,"endTime":382.29,"body":"doing."},{"speaker":"Eric Weiss","startTime":382.65,"endTime":385.53,"body":"Yeah, yeah,"},{"speaker":"Eric Weiss","startTime":382.65,"endTime":385.53,"body":"absolutely. I think we all are"},{"speaker":"Eric Weiss","startTime":385.53,"endTime":389.16,"body":"looking for meaning and"},{"speaker":"Eric Weiss","startTime":385.53,"endTime":389.16,"body":"inspiration in our work. And"},{"speaker":"Eric Weiss","startTime":389.16,"endTime":392.25,"body":"unfortunately, engineering is a"},{"speaker":"Eric Weiss","startTime":389.16,"endTime":392.25,"body":"little bit downstream are sort"},{"speaker":"Eric Weiss","startTime":392.25,"endTime":394.95,"body":"of down the assembly line. And"},{"speaker":"Eric Weiss","startTime":392.25,"endTime":394.95,"body":"they tend to get really"},{"speaker":"Eric Weiss","startTime":394.95,"endTime":398.34,"body":"disconnected from the customer."},{"speaker":"Eric Weiss","startTime":394.95,"endTime":398.34,"body":"And really from the from the"},{"speaker":"Eric Weiss","startTime":398.34,"endTime":402.93,"body":"mission. 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And they"},{"speaker":"Matt Wolach","startTime":426.36,"endTime":429.09,"body":"don't really have that feel like"},{"speaker":"Matt Wolach","startTime":426.36,"endTime":429.09,"body":"customer success might like"},{"speaker":"Matt Wolach","startTime":429.09,"endTime":433.41,"body":"sales does, of course. And so"},{"speaker":"Matt Wolach","startTime":429.09,"endTime":433.41,"body":"figuring out how they're"},{"speaker":"Matt Wolach","startTime":433.41,"endTime":435.72,"body":"improving how they're making"},{"speaker":"Matt Wolach","startTime":433.41,"endTime":435.72,"body":"impact how they're helping"},{"speaker":"Matt Wolach","startTime":435.72,"endTime":438.81,"body":"people out there, I think is"},{"speaker":"Matt Wolach","startTime":435.72,"endTime":438.81,"body":"critical. One of the things I"},{"speaker":"Matt Wolach","startTime":438.81,"endTime":442.71,"body":"did was I would have each member"},{"speaker":"Matt Wolach","startTime":438.81,"endTime":442.71,"body":"of that team sit with our sales"},{"speaker":"Matt Wolach","startTime":442.71,"endTime":446.01,"body":"team once a month, or sorry,"},{"speaker":"Matt Wolach","startTime":442.71,"endTime":446.01,"body":"once a quarter, it was not once"},{"speaker":"Matt Wolach","startTime":446.01,"endTime":447.84,"body":"a month, but that would have"},{"speaker":"Matt Wolach","startTime":446.01,"endTime":447.84,"body":"been a bit too long. But they"},{"speaker":"Matt Wolach","startTime":447.84,"endTime":451.62,"body":"would sit and listen to a sales"},{"speaker":"Matt Wolach","startTime":447.84,"endTime":451.62,"body":"call. And they would hear some"},{"speaker":"Matt Wolach","startTime":451.62,"endTime":453.63,"body":"of the things that the market is"},{"speaker":"Matt Wolach","startTime":451.62,"endTime":453.63,"body":"going through. And they would"},{"speaker":"Matt Wolach","startTime":453.63,"endTime":456.72,"body":"hear, you know, what people are"},{"speaker":"Matt Wolach","startTime":453.63,"endTime":456.72,"body":"facing out there and what"},{"speaker":"Matt Wolach","startTime":456.72,"endTime":458.79,"body":"they're thinking about and what"},{"speaker":"Matt Wolach","startTime":456.72,"endTime":458.79,"body":"they're trying to accomplish and"},{"speaker":"Matt Wolach","startTime":459.27,"endTime":462.48,"body":"what they need within a software"},{"speaker":"Matt Wolach","startTime":459.27,"endTime":462.48,"body":"product. But they would also"},{"speaker":"Matt Wolach","startTime":462.48,"endTime":467.04,"body":"hear how much they love it when"},{"speaker":"Matt Wolach","startTime":462.48,"endTime":467.04,"body":"they see the product and sales"},{"speaker":"Matt Wolach","startTime":467.04,"endTime":469.29,"body":"shows them this and walks them"},{"speaker":"Matt Wolach","startTime":467.04,"endTime":469.29,"body":"through this. They're like, Wow,"},{"speaker":"Matt Wolach","startTime":469.29,"endTime":471.9,"body":"that's so cool. And I think it's"},{"speaker":"Matt Wolach","startTime":469.29,"endTime":471.9,"body":"important for engineering to"},{"speaker":"Matt Wolach","startTime":471.9,"endTime":474.48,"body":"hear that people absolutely love"},{"speaker":"Matt Wolach","startTime":471.9,"endTime":474.48,"body":"it. Right?"},{"speaker":"Eric Weiss","startTime":474.6,"endTime":476.55,"body":"Yeah. Oh,"},{"speaker":"Eric Weiss","startTime":474.6,"endTime":476.55,"body":"absolutely. I mean, of course,"},{"speaker":"Eric Weiss","startTime":476.55,"endTime":479.07,"body":"we, you know, we're builders,"},{"speaker":"Eric Weiss","startTime":476.55,"endTime":479.07,"body":"right. And we wanted to see that"},{"speaker":"Eric Weiss","startTime":479.19,"endTime":482.01,"body":"what we're building, people are"},{"speaker":"Eric Weiss","startTime":479.19,"endTime":482.01,"body":"excited about right, that we're"},{"speaker":"Eric Weiss","startTime":482.01,"endTime":486.18,"body":"not just a cog in the machine."},{"speaker":"Eric Weiss","startTime":482.01,"endTime":486.18,"body":"So I love that I also with my"},{"speaker":"Eric Weiss","startTime":486.18,"endTime":490.44,"body":"own teams, would have them do a"},{"speaker":"Eric Weiss","startTime":486.18,"endTime":490.44,"body":"shift on customer success. So"},{"speaker":"Eric Weiss","startTime":490.44,"endTime":494.43,"body":"you, you want to get the kind of"},{"speaker":"Eric Weiss","startTime":490.44,"endTime":494.43,"body":"unvarnished view of how people"},{"speaker":"Eric Weiss","startTime":494.43,"endTime":497.73,"body":"are seeing your product, if"},{"speaker":"Eric Weiss","startTime":494.43,"endTime":497.73,"body":"especially when it pertains to"},{"speaker":"Eric Weiss","startTime":497.73,"endTime":500.91,"body":"quality. So especially"},{"speaker":"Eric Weiss","startTime":497.73,"endTime":500.91,"body":"engineering teams that are maybe"},{"speaker":"Eric Weiss","startTime":500.91,"endTime":504.54,"body":"disconnected from QA or don't"},{"speaker":"Eric Weiss","startTime":500.91,"endTime":504.54,"body":"really feel don't really feel"},{"speaker":"Eric Weiss","startTime":504.54,"endTime":507.45,"body":"the impact of all those bugs"},{"speaker":"Eric Weiss","startTime":504.54,"endTime":507.45,"body":"sitting in their queue, have"},{"speaker":"Eric Weiss","startTime":507.45,"endTime":511.53,"body":"them go do a shift on QA and"},{"speaker":"Eric Weiss","startTime":507.45,"endTime":511.53,"body":"have to actually make excuses"},{"speaker":"Eric Weiss","startTime":511.53,"endTime":515.76,"body":"for and, and atone for the"},{"speaker":"Eric Weiss","startTime":511.53,"endTime":515.76,"body":"quality issues in your product."},{"speaker":"Eric Weiss","startTime":516.3,"endTime":519.33,"body":"Not only does it you know, help"},{"speaker":"Eric Weiss","startTime":516.3,"endTime":519.33,"body":"them be more voting motivated"},{"speaker":"Eric Weiss","startTime":519.33,"endTime":522.72,"body":"around quality, but it also"},{"speaker":"Eric Weiss","startTime":519.33,"endTime":522.72,"body":"again, helps them connect with"},{"speaker":"Eric Weiss","startTime":522.72,"endTime":524.49,"body":"and care more about the"},{"speaker":"Eric Weiss","startTime":522.72,"endTime":524.49,"body":"customers"},{"speaker":"Matt Wolach","startTime":525.3,"endTime":526.83,"body":"love it, I"},{"speaker":"Matt Wolach","startTime":525.3,"endTime":526.83,"body":"definitely think that they're"},{"speaker":"Matt Wolach","startTime":526.83,"endTime":529.74,"body":"gonna see a lot of things that"},{"speaker":"Matt Wolach","startTime":526.83,"endTime":529.74,"body":"they're gonna want to improve."},{"speaker":"Matt Wolach","startTime":529.74,"endTime":531.87,"body":"Because I know sitting on some"},{"speaker":"Matt Wolach","startTime":529.74,"endTime":531.87,"body":"of those customer success calls"},{"speaker":"Matt Wolach","startTime":531.87,"endTime":534.99,"body":"myself, it gets a little nerve"},{"speaker":"Matt Wolach","startTime":531.87,"endTime":534.99,"body":"racking, when the system doesn't"},{"speaker":"Matt Wolach","startTime":534.99,"endTime":536.52,"body":"do quite what you're hoping it"},{"speaker":"Matt Wolach","startTime":534.99,"endTime":536.52,"body":"would do."},{"speaker":"Eric Weiss","startTime":537.69,"endTime":540.84,"body":"I did it myself,"},{"speaker":"Eric Weiss","startTime":537.69,"endTime":540.84,"body":"several times. And so this"},{"speaker":"Eric Weiss","startTime":540.84,"endTime":544.17,"body":"company I was working at, we had"},{"speaker":"Eric Weiss","startTime":540.84,"endTime":544.17,"body":"these these customer success,"},{"speaker":"Eric Weiss","startTime":544.2,"endTime":549.06,"body":"like personas, like you weren't"},{"speaker":"Eric Weiss","startTime":544.2,"endTime":549.06,"body":"just talking to one person, your"},{"speaker":"Eric Weiss","startTime":549.06,"endTime":553.74,"body":"ticket might actually get passed"},{"speaker":"Eric Weiss","startTime":549.06,"endTime":553.74,"body":"around. So I was Kelly, I was a"},{"speaker":"Eric Weiss","startTime":553.74,"endTime":558.33,"body":"20 something active, you know,"},{"speaker":"Eric Weiss","startTime":553.74,"endTime":558.33,"body":"person that was that was very"},{"speaker":"Eric Weiss","startTime":558.33,"endTime":561.21,"body":"bubbly and cheerful and really"},{"speaker":"Eric Weiss","startTime":558.33,"endTime":561.21,"body":"loved making customers happy."},{"speaker":"Eric Weiss","startTime":561.21,"endTime":565.71,"body":"And we had our whole persona"},{"speaker":"Eric Weiss","startTime":561.21,"endTime":565.71,"body":"around that. And acting as Kelly"},{"speaker":"Eric Weiss","startTime":565.71,"endTime":570.87,"body":"I had to work with a very"},{"speaker":"Eric Weiss","startTime":565.71,"endTime":570.87,"body":"disgruntled Marine, who was very"},{"speaker":"Eric Weiss","startTime":570.87,"endTime":575.16,"body":"mad about the quality issues in"},{"speaker":"Eric Weiss","startTime":570.87,"endTime":575.16,"body":"our product and was just cussing"},{"speaker":"Eric Weiss","startTime":575.16,"endTime":578.88,"body":"at us and just saying the"},{"speaker":"Eric Weiss","startTime":575.16,"endTime":578.88,"body":"nastiest things, but forcing"},{"speaker":"Eric Weiss","startTime":578.88,"endTime":582.51,"body":"myself into that persona, and"},{"speaker":"Eric Weiss","startTime":578.88,"endTime":582.51,"body":"helping them through that"},{"speaker":"Eric Weiss","startTime":582.54,"endTime":585.42,"body":"through that issue. He actually"},{"speaker":"Eric Weiss","startTime":582.54,"endTime":585.42,"body":"came back and said, You know"},{"speaker":"Eric Weiss","startTime":585.42,"endTime":588.9,"body":"what, I'm so sorry. I didn't"},{"speaker":"Eric Weiss","startTime":585.42,"endTime":588.9,"body":"even think you were real people."},{"speaker":"Eric Weiss","startTime":589.2,"endTime":591.84,"body":"I didn't I was just sort of"},{"speaker":"Eric Weiss","startTime":589.2,"endTime":591.84,"body":"yelling into the void. And you"},{"speaker":"Eric Weiss","startTime":591.84,"endTime":594.33,"body":"know what, I'm so grateful that"},{"speaker":"Eric Weiss","startTime":591.84,"endTime":594.33,"body":"you took the time and you helped"},{"speaker":"Eric Weiss","startTime":594.33,"endTime":597.24,"body":"me with my issue and actually"},{"speaker":"Eric Weiss","startTime":594.33,"endTime":597.24,"body":"became a fan and left us like a"},{"speaker":"Eric Weiss","startTime":597.24,"endTime":601.62,"body":"five star review on the on the"},{"speaker":"Eric Weiss","startTime":597.24,"endTime":601.62,"body":"App Store. So it was, it was a"},{"speaker":"Eric Weiss","startTime":601.62,"endTime":605.34,"body":"big challenge for me personally"},{"speaker":"Eric Weiss","startTime":601.62,"endTime":605.34,"body":"to get over some of my normal"},{"speaker":"Eric Weiss","startTime":605.37,"endTime":610.2,"body":"maybe curmudgeonly ways around,"},{"speaker":"Eric Weiss","startTime":605.37,"endTime":610.2,"body":"you know, as the quality, it's"},{"speaker":"Eric Weiss","startTime":610.2,"endTime":613.83,"body":"just it's the user problem,"},{"speaker":"Eric Weiss","startTime":610.2,"endTime":613.83,"body":"right? Or yeah, customer"},{"speaker":"Eric Weiss","startTime":613.83,"endTime":617.01,"body":"problem, but it was actually a"},{"speaker":"Eric Weiss","startTime":613.83,"endTime":617.01,"body":"good opportunity for me to, to"},{"speaker":"Eric Weiss","startTime":617.01,"endTime":620.85,"body":"make a connection. And again,"},{"speaker":"Eric Weiss","startTime":617.01,"endTime":620.85,"body":"take pride in our work."},{"speaker":"Matt Wolach","startTime":621.51,"endTime":623.55,"body":"That's so cool."},{"speaker":"Matt Wolach","startTime":621.51,"endTime":623.55,"body":"That's, that's one of the best"},{"speaker":"Matt Wolach","startTime":623.55,"endTime":626.01,"body":"experiences. If you're helping"},{"speaker":"Matt Wolach","startTime":623.55,"endTime":626.01,"body":"somebody and supporters, they're"},{"speaker":"Matt Wolach","startTime":626.01,"endTime":629.4,"body":"really upset and then turn them"},{"speaker":"Matt Wolach","startTime":626.01,"endTime":629.4,"body":"into a raving fan is like a"},{"speaker":"Matt Wolach","startTime":629.4,"endTime":630.33,"body":"gold, right?"},{"speaker":"Eric Weiss","startTime":630.51,"endTime":633.48,"body":"Yeah, exactly. And"},{"speaker":"Eric Weiss","startTime":630.51,"endTime":633.48,"body":"it just takes man, it just takes"},{"speaker":"Eric Weiss","startTime":633.48,"endTime":636.45,"body":"care. Right? When customer"},{"speaker":"Eric Weiss","startTime":633.48,"endTime":636.45,"body":"success, especially when it's"},{"speaker":"Eric Weiss","startTime":636.45,"endTime":639.09,"body":"just a numbers game, probably"},{"speaker":"Eric Weiss","startTime":636.45,"endTime":639.09,"body":"the same thing in sales, when"},{"speaker":"Eric Weiss","startTime":639.09,"endTime":641.28,"body":"you're just trying to crank"},{"speaker":"Eric Weiss","startTime":639.09,"endTime":641.28,"body":"through deals or churn through"},{"speaker":"Eric Weiss","startTime":641.28,"endTime":645.96,"body":"tickets, and you lose that"},{"speaker":"Eric Weiss","startTime":641.28,"endTime":645.96,"body":"customer connection. quality"},{"speaker":"Eric Weiss","startTime":645.96,"endTime":649.23,"body":"suffers, and customers are"},{"speaker":"Eric Weiss","startTime":645.96,"endTime":649.23,"body":"impacted. And, and you have to"},{"speaker":"Eric Weiss","startTime":649.23,"endTime":651.96,"body":"ask yourself, What's worth the"},{"speaker":"Eric Weiss","startTime":649.23,"endTime":651.96,"body":"trade off? cranking through a"},{"speaker":"Eric Weiss","startTime":651.96,"endTime":655.8,"body":"few extra deals, maybe hiring an"},{"speaker":"Eric Weiss","startTime":651.96,"endTime":655.8,"body":"extra support person or to or"},{"speaker":"Eric Weiss","startTime":655.8,"endTime":659.46,"body":"the churn that comes with?"},{"speaker":"Eric Weiss","startTime":655.8,"endTime":659.46,"body":"Losing a customer?"},{"speaker":"Matt Wolach","startTime":660.54,"endTime":662.55,"body":"For sure. Yeah,"},{"speaker":"Matt Wolach","startTime":660.54,"endTime":662.55,"body":"exactly. That's good way to"},{"speaker":"Matt Wolach","startTime":662.55,"endTime":665.25,"body":"think about it. What are some of"},{"speaker":"Matt Wolach","startTime":662.55,"endTime":665.25,"body":"the challenges that these"},{"speaker":"Matt Wolach","startTime":665.25,"endTime":667.95,"body":"leaders are facing that you're"},{"speaker":"Matt Wolach","startTime":665.25,"endTime":667.95,"body":"working with? And and how do you"},{"speaker":"Matt Wolach","startTime":667.95,"endTime":669.81,"body":"help them overcome these"},{"speaker":"Matt Wolach","startTime":667.95,"endTime":669.81,"body":"challenges?"},{"speaker":"Eric Weiss","startTime":670.08,"endTime":672.3,"body":"Yeah, well, you"},{"speaker":"Eric Weiss","startTime":670.08,"endTime":672.3,"body":"know, in my, in my startup"},{"speaker":"Eric Weiss","startTime":672.3,"endTime":676.59,"body":"accelerator, we focus on a few"},{"speaker":"Eric Weiss","startTime":672.3,"endTime":676.59,"body":"key areas here, mainly around"},{"speaker":"Eric Weiss","startTime":676.62,"endTime":680.67,"body":"people process and product,"},{"speaker":"Eric Weiss","startTime":676.62,"endTime":680.67,"body":"right. So how do you build a"},{"speaker":"Eric Weiss","startTime":680.67,"endTime":684.36,"body":"really strong team that is"},{"speaker":"Eric Weiss","startTime":680.67,"endTime":684.36,"body":"aligned with the mission that is"},{"speaker":"Eric Weiss","startTime":684.36,"endTime":688.98,"body":"talented and motivated? How do"},{"speaker":"Eric Weiss","startTime":684.36,"endTime":688.98,"body":"we align those teams towards a"},{"speaker":"Eric Weiss","startTime":688.98,"endTime":692.22,"body":"common goal, and give them the"},{"speaker":"Eric Weiss","startTime":688.98,"endTime":692.22,"body":"structure and the process to"},{"speaker":"Eric Weiss","startTime":692.22,"endTime":696.09,"body":"execute and get the job done?"},{"speaker":"Eric Weiss","startTime":692.22,"endTime":696.09,"body":"And then how do we create"},{"speaker":"Eric Weiss","startTime":696.09,"endTime":699.81,"body":"incredible customer experiences,"},{"speaker":"Eric Weiss","startTime":696.09,"endTime":699.81,"body":"build great products and solve"},{"speaker":"Eric Weiss","startTime":699.84,"endTime":703.32,"body":"really important problems. And"},{"speaker":"Eric Weiss","startTime":699.84,"endTime":703.32,"body":"obviously, all of this"},{"speaker":"Eric Weiss","startTime":703.32,"endTime":707.31,"body":"culminates in, you know, product"},{"speaker":"Eric Weiss","startTime":703.32,"endTime":707.31,"body":"market fit, really great team"},{"speaker":"Eric Weiss","startTime":707.31,"endTime":711.75,"body":"culture, scalable process. And"},{"speaker":"Eric Weiss","startTime":707.31,"endTime":711.75,"body":"then ultimately, that turns into"},{"speaker":"Eric Weiss","startTime":711.96,"endTime":716.16,"body":"runaway growth and scale and"},{"speaker":"Eric Weiss","startTime":711.96,"endTime":716.16,"body":"easy fundraising and easy sales"},{"speaker":"Eric Weiss","startTime":716.16,"endTime":719.22,"body":"and great retention, and great"},{"speaker":"Eric Weiss","startTime":716.16,"endTime":719.22,"body":"reviews and great sentiment and"},{"speaker":"Eric Weiss","startTime":719.22,"endTime":722.43,"body":"virality, and all the fun stuff"},{"speaker":"Eric Weiss","startTime":719.22,"endTime":722.43,"body":"that we're looking for. And on"},{"speaker":"Eric Weiss","startTime":722.43,"endTime":727.23,"body":"the other side of that is"},{"speaker":"Eric Weiss","startTime":722.43,"endTime":727.23,"body":"stalling burning money, losing"},{"speaker":"Eric Weiss","startTime":727.23,"endTime":732.27,"body":"people, overhead managing teams"},{"speaker":"Eric Weiss","startTime":727.23,"endTime":732.27,"body":"that aren't performing sloppy"},{"speaker":"Eric Weiss","startTime":732.27,"endTime":736.8,"body":"process quality issues, and"},{"speaker":"Eric Weiss","startTime":732.27,"endTime":736.8,"body":"ultimately, the death spiral."},{"speaker":"Eric Weiss","startTime":736.92,"endTime":741.06,"body":"Right. So it all kind of comes"},{"speaker":"Eric Weiss","startTime":736.92,"endTime":741.06,"body":"down to those, those few key"},{"speaker":"Eric Weiss","startTime":741.06,"endTime":743.31,"body":"pillars. And that's what we're"},{"speaker":"Eric Weiss","startTime":741.06,"endTime":743.31,"body":"focusing on every month in the"},{"speaker":"Eric Weiss","startTime":743.31,"endTime":744.03,"body":"accelerator."},{"speaker":"Matt Wolach","startTime":744.84,"endTime":747.6,"body":"I love it. And are"},{"speaker":"Matt Wolach","startTime":744.84,"endTime":747.6,"body":"you able to tailor your coaching"},{"speaker":"Matt Wolach","startTime":747.6,"endTime":750.18,"body":"approach is something I think"},{"speaker":"Matt Wolach","startTime":747.6,"endTime":750.18,"body":"about with with our group as"},{"speaker":"Matt Wolach","startTime":750.18,"endTime":753.18,"body":"well with our members? Are you"},{"speaker":"Matt Wolach","startTime":750.18,"endTime":753.18,"body":"tailoring your coaching approach"},{"speaker":"Matt Wolach","startTime":753.18,"endTime":755.7,"body":"to kind of meet the specific"},{"speaker":"Matt Wolach","startTime":753.18,"endTime":755.7,"body":"needs of each client? How's that"},{"speaker":"Matt Wolach","startTime":755.7,"endTime":756.0,"body":"work?"},{"speaker":"Eric Weiss","startTime":756.09,"endTime":759.0,"body":"Yeah, I'm not"},{"speaker":"Eric Weiss","startTime":756.09,"endTime":759.0,"body":"exactly each each client, but I"},{"speaker":"Eric Weiss","startTime":759.0,"endTime":762.81,"body":"definitely crowdsource. So I"},{"speaker":"Eric Weiss","startTime":759.0,"endTime":762.81,"body":"like to say it's, this is not a"},{"speaker":"Eric Weiss","startTime":762.81,"endTime":766.56,"body":"typical, this isn't your your"},{"speaker":"Eric Weiss","startTime":762.81,"endTime":766.56,"body":"dad's accelerator program. It"},{"speaker":"Eric Weiss","startTime":766.56,"endTime":769.59,"body":"isn't a course that you kind of"},{"speaker":"Eric Weiss","startTime":766.56,"endTime":769.59,"body":"jump into, and you run through a"},{"speaker":"Eric Weiss","startTime":769.59,"endTime":772.41,"body":"structure and there's a demo day"},{"speaker":"Eric Weiss","startTime":769.59,"endTime":772.41,"body":"and you graduate, and we take a"},{"speaker":"Eric Weiss","startTime":772.41,"endTime":777.54,"body":"chunk of equity. This is a an"},{"speaker":"Eric Weiss","startTime":772.41,"endTime":777.54,"body":"Agile process. I'm an agile"},{"speaker":"Eric Weiss","startTime":777.54,"endTime":781.5,"body":"evangelist, I always have been,"},{"speaker":"Eric Weiss","startTime":777.54,"endTime":781.5,"body":"I use it heavily in my coaching,"},{"speaker":"Eric Weiss","startTime":781.5,"endTime":784.8,"body":"that's actually where the name"},{"speaker":"Eric Weiss","startTime":781.5,"endTime":784.8,"body":"full cycle came from, is I'm"},{"speaker":"Eric Weiss","startTime":784.8,"endTime":787.5,"body":"always looking at feedback loops"},{"speaker":"Eric Weiss","startTime":784.8,"endTime":787.5,"body":"and continuous improvement"},{"speaker":"Eric Weiss","startTime":787.5,"endTime":790.86,"body":"cycles. And so the same thing in"},{"speaker":"Eric Weiss","startTime":787.5,"endTime":790.86,"body":"the accelerator. Every few"},{"speaker":"Eric Weiss","startTime":790.86,"endTime":794.52,"body":"months, I pull my members and"},{"speaker":"Eric Weiss","startTime":790.86,"endTime":794.52,"body":"gauge what are the biggest"},{"speaker":"Eric Weiss","startTime":794.52,"endTime":797.58,"body":"challenges that they're dealing"},{"speaker":"Eric Weiss","startTime":794.52,"endTime":797.58,"body":"with at the time. And then I"},{"speaker":"Eric Weiss","startTime":797.58,"endTime":801.99,"body":"craft custom customize the"},{"speaker":"Eric Weiss","startTime":797.58,"endTime":801.99,"body":"curriculum towards those"},{"speaker":"Eric Weiss","startTime":801.99,"endTime":805.65,"body":"challenges. So for example, this"},{"speaker":"Eric Weiss","startTime":801.99,"endTime":805.65,"body":"quarter, there's a lot of focus"},{"speaker":"Eric Weiss","startTime":805.65,"endTime":808.5,"body":"around fundraising. Everyone's"},{"speaker":"Eric Weiss","startTime":805.65,"endTime":808.5,"body":"trying to go out and raise money"},{"speaker":"Eric Weiss","startTime":808.5,"endTime":810.99,"body":"right now. It's really"},{"speaker":"Eric Weiss","startTime":808.5,"endTime":810.99,"body":"difficult. And so I'm having a"},{"speaker":"Eric Weiss","startTime":810.99,"endTime":813.3,"body":"really great expert on"},{"speaker":"Eric Weiss","startTime":810.99,"endTime":813.3,"body":"fundraising, come and do a"},{"speaker":"Eric Weiss","startTime":813.3,"endTime":816.39,"body":"workshop. And then we're going"},{"speaker":"Eric Weiss","startTime":813.3,"endTime":816.39,"body":"to do some challenges and some,"},{"speaker":"Eric Weiss","startTime":816.6,"endTime":821.04,"body":"some exercises around getting"},{"speaker":"Eric Weiss","startTime":816.6,"endTime":821.04,"body":"our story straight, getting our"},{"speaker":"Eric Weiss","startTime":821.04,"endTime":824.94,"body":"pitch really dialed in doing our"},{"speaker":"Eric Weiss","startTime":821.04,"endTime":824.94,"body":"market research and, and landing"},{"speaker":"Eric Weiss","startTime":824.94,"endTime":826.2,"body":"that that series a"},{"speaker":"Matt Wolach","startTime":827.07,"endTime":830.07,"body":"super cool, I love"},{"speaker":"Matt Wolach","startTime":827.07,"endTime":830.07,"body":"that. It's the ability to be"},{"speaker":"Matt Wolach","startTime":830.07,"endTime":833.22,"body":"able to take the feedback and"},{"speaker":"Matt Wolach","startTime":830.07,"endTime":833.22,"body":"take what people need and what's"},{"speaker":"Matt Wolach","startTime":833.22,"endTime":836.46,"body":"happening right now and turn it"},{"speaker":"Matt Wolach","startTime":833.22,"endTime":836.46,"body":"around and get them their their"},{"speaker":"Matt Wolach","startTime":836.46,"endTime":839.25,"body":"answers is so cool. So well done"},{"speaker":"Matt Wolach","startTime":836.46,"endTime":839.25,"body":"with that. That's really cool."},{"speaker":"Matt Wolach","startTime":839.85,"endTime":842.58,"body":"How do you when you're working"},{"speaker":"Matt Wolach","startTime":839.85,"endTime":842.58,"body":"with somebody, how do you are"},{"speaker":"Matt Wolach","startTime":842.58,"endTime":846.66,"body":"you able to kind of draw from"},{"speaker":"Matt Wolach","startTime":842.58,"endTime":846.66,"body":"your own experience and what"},{"speaker":"Matt Wolach","startTime":846.66,"endTime":849.33,"body":"you've done to be able to help"},{"speaker":"Matt Wolach","startTime":846.66,"endTime":849.33,"body":"others kind of leverage their"},{"speaker":"Matt Wolach","startTime":849.33,"endTime":851.43,"body":"strengths and really maximize"},{"speaker":"Matt Wolach","startTime":849.33,"endTime":851.43,"body":"their potential?"},{"speaker":"Eric Weiss","startTime":851.67,"endTime":856.29,"body":"Yeah. Yeah, in some"},{"speaker":"Eric Weiss","startTime":851.67,"endTime":856.29,"body":"cases, I try not to I try not to"},{"speaker":"Eric Weiss","startTime":856.29,"endTime":860.19,"body":"rely on my own personal career"},{"speaker":"Eric Weiss","startTime":856.29,"endTime":860.19,"body":"experience, I really rely more"},{"speaker":"Eric Weiss","startTime":860.19,"endTime":863.52,"body":"on the perspective that I have"},{"speaker":"Eric Weiss","startTime":860.19,"endTime":863.52,"body":"working with so many different"},{"speaker":"Eric Weiss","startTime":863.52,"endTime":867.03,"body":"companies. You know, as, as an"},{"speaker":"Eric Weiss","startTime":863.52,"endTime":867.03,"body":"executive coach, I work with"},{"speaker":"Eric Weiss","startTime":867.03,"endTime":871.56,"body":"about a dozen companies at a"},{"speaker":"Eric Weiss","startTime":867.03,"endTime":871.56,"body":"time and in my accelerator, I"},{"speaker":"Eric Weiss","startTime":871.56,"endTime":874.02,"body":"have about a dozen clients, you"},{"speaker":"Eric Weiss","startTime":871.56,"endTime":874.02,"body":"know, coming by, so anywhere"},{"speaker":"Eric Weiss","startTime":874.02,"endTime":877.95,"body":"from, you know, 10 to 20"},{"speaker":"Eric Weiss","startTime":874.02,"endTime":877.95,"body":"companies at a time I'm seeing"},{"speaker":"Eric Weiss","startTime":877.95,"endTime":880.92,"body":"the patterns, I'm seeing the"},{"speaker":"Eric Weiss","startTime":877.95,"endTime":880.92,"body":"challenges that they're working"},{"speaker":"Eric Weiss","startTime":880.92,"endTime":883.68,"body":"with seeing what's working and"},{"speaker":"Eric Weiss","startTime":880.92,"endTime":883.68,"body":"what isn't working. And I hate"},{"speaker":"Eric Weiss","startTime":883.68,"endTime":886.56,"body":"to say you know, experimenting"},{"speaker":"Eric Weiss","startTime":883.68,"endTime":886.56,"body":"with some of them seeing let's"},{"speaker":"Eric Weiss","startTime":886.56,"endTime":888.96,"body":"try this over here. Ooh, that"},{"speaker":"Eric Weiss","startTime":886.56,"endTime":888.96,"body":"worked really well. Let me"},{"speaker":"Eric Weiss","startTime":888.96,"endTime":892.11,"body":"leverage that in my other"},{"speaker":"Eric Weiss","startTime":888.96,"endTime":892.11,"body":"clients and we tried that didn't"},{"speaker":"Eric Weiss","startTime":892.11,"endTime":895.77,"body":"work. Okay, not going to do that"},{"speaker":"Eric Weiss","startTime":892.11,"endTime":895.77,"body":"again. So I try to rely more on"},{"speaker":"Eric Weiss","startTime":895.8,"endTime":900.0,"body":"their experience than my own."},{"speaker":"Eric Weiss","startTime":895.8,"endTime":900.0,"body":"Except when it comes to coaching"},{"speaker":"Eric Weiss","startTime":900.03,"endTime":903.72,"body":"Obviously coaching as a"},{"speaker":"Eric Weiss","startTime":900.03,"endTime":903.72,"body":"leadership style, obviously, I'm"},{"speaker":"Eric Weiss","startTime":903.84,"endTime":907.86,"body":"an expert in that. And so I, I"},{"speaker":"Eric Weiss","startTime":903.84,"endTime":907.86,"body":"lean in pretty heavily in my"},{"speaker":"Eric Weiss","startTime":907.86,"endTime":911.49,"body":"coaching experience trying to"},{"speaker":"Eric Weiss","startTime":907.86,"endTime":911.49,"body":"turn these executives into"},{"speaker":"Eric Weiss","startTime":911.49,"endTime":914.46,"body":"coaches themselves. Because"},{"speaker":"Eric Weiss","startTime":911.49,"endTime":914.46,"body":"that's really what it takes to"},{"speaker":"Eric Weiss","startTime":914.46,"endTime":917.34,"body":"delegate effectively. And that's"},{"speaker":"Eric Weiss","startTime":914.46,"endTime":917.34,"body":"what scaling up a team is all"},{"speaker":"Eric Weiss","startTime":917.34,"endTime":921.33,"body":"about, is being able to delegate"},{"speaker":"Eric Weiss","startTime":917.34,"endTime":921.33,"body":"effectively. It's not about"},{"speaker":"Eric Weiss","startTime":921.33,"endTime":924.36,"body":"manage, you know, management is"},{"speaker":"Eric Weiss","startTime":921.33,"endTime":924.36,"body":"about getting the task done,"},{"speaker":"Eric Weiss","startTime":924.45,"endTime":929.22,"body":"right. But coaching is about is"},{"speaker":"Eric Weiss","startTime":924.45,"endTime":929.22,"body":"about getting the ownership or"},{"speaker":"Eric Weiss","startTime":929.22,"endTime":932.16,"body":"transferring the ownership and"},{"speaker":"Eric Weiss","startTime":929.22,"endTime":932.16,"body":"the accountability of not just"},{"speaker":"Eric Weiss","startTime":932.16,"endTime":935.88,"body":"that task, but the entire role."},{"speaker":"Eric Weiss","startTime":932.16,"endTime":935.88,"body":"And so that's really what it"},{"speaker":"Eric Weiss","startTime":935.88,"endTime":938.94,"body":"comes down to. It's just another"},{"speaker":"Eric Weiss","startTime":935.88,"endTime":938.94,"body":"feedback loop. Right? Coaching"},{"speaker":"Eric Weiss","startTime":938.94,"endTime":941.52,"body":"is a way of saying, Okay, go do"},{"speaker":"Eric Weiss","startTime":938.94,"endTime":941.52,"body":"a thing. Let me give you"},{"speaker":"Eric Weiss","startTime":941.52,"endTime":943.77,"body":"feedback, let me give you some"},{"speaker":"Eric Weiss","startTime":941.52,"endTime":943.77,"body":"guidance. Why don't you try"},{"speaker":"Eric Weiss","startTime":943.77,"endTime":946.41,"body":"this? Why don't we give you some"},{"speaker":"Eric Weiss","startTime":943.77,"endTime":946.41,"body":"tools and some frameworks to"},{"speaker":"Eric Weiss","startTime":946.41,"endTime":950.22,"body":"help you put it in perspective"},{"speaker":"Eric Weiss","startTime":946.41,"endTime":950.22,"body":"and continually improve? And I'm"},{"speaker":"Eric Weiss","startTime":950.22,"endTime":952.41,"body":"here for you when you need me,"},{"speaker":"Eric Weiss","startTime":950.22,"endTime":952.41,"body":"but you're the one in the"},{"speaker":"Eric Weiss","startTime":952.41,"endTime":953.28,"body":"driver's seat."},{"speaker":"Matt Wolach","startTime":954.54,"endTime":956.67,"body":"That's, that's"},{"speaker":"Matt Wolach","startTime":954.54,"endTime":956.67,"body":"phenomenal. I love it. What are"},{"speaker":"Matt Wolach","startTime":956.73,"endTime":959.37,"body":"some of the biggest mistakes"},{"speaker":"Matt Wolach","startTime":956.73,"endTime":959.37,"body":"you're seeing that new leaders"},{"speaker":"Matt Wolach","startTime":959.37,"endTime":960.24,"body":"are making out there?"},{"speaker":"Eric Weiss","startTime":960.66,"endTime":964.02,"body":"Yeah, well, you"},{"speaker":"Eric Weiss","startTime":960.66,"endTime":964.02,"body":"know, the, the time honored"},{"speaker":"Eric Weiss","startTime":964.02,"endTime":968.64,"body":"tradition of of wearing too many"},{"speaker":"Eric Weiss","startTime":964.02,"endTime":968.64,"body":"hats, doing trying to do too"},{"speaker":"Eric Weiss","startTime":968.64,"endTime":971.79,"body":"many different things, and not"},{"speaker":"Eric Weiss","startTime":968.64,"endTime":971.79,"body":"delegating effectively, because"},{"speaker":"Eric Weiss","startTime":971.79,"endTime":974.73,"body":"we feel like we're so great at"},{"speaker":"Eric Weiss","startTime":971.79,"endTime":974.73,"body":"everything that nobody can do it"},{"speaker":"Eric Weiss","startTime":974.73,"endTime":979.89,"body":"as well as we can. Usually,"},{"speaker":"Eric Weiss","startTime":974.73,"endTime":979.89,"body":"that's wrong, we tend to maybe"},{"speaker":"Eric Weiss","startTime":979.89,"endTime":983.25,"body":"inflate our ego a little bit"},{"speaker":"Eric Weiss","startTime":979.89,"endTime":983.25,"body":"about how good we are at doing"},{"speaker":"Eric Weiss","startTime":983.25,"endTime":987.84,"body":"something. But also, we might be"},{"speaker":"Eric Weiss","startTime":983.25,"endTime":987.84,"body":"the best at a particular task,"},{"speaker":"Eric Weiss","startTime":987.99,"endTime":991.11,"body":"when we can focus on it. When we"},{"speaker":"Eric Weiss","startTime":987.99,"endTime":991.11,"body":"were an individual contributor,"},{"speaker":"Eric Weiss","startTime":991.11,"endTime":994.83,"body":"like, Yes, I was the best coder"},{"speaker":"Eric Weiss","startTime":991.11,"endTime":994.83,"body":"on my team, when that's all I"},{"speaker":"Eric Weiss","startTime":994.83,"endTime":999.18,"body":"was doing. But when I'm doing 17"},{"speaker":"Eric Weiss","startTime":994.83,"endTime":999.18,"body":"different jobs, I'm actually a"},{"speaker":"Eric Weiss","startTime":999.18,"endTime":1003.29,"body":"pretty terrible coder, because I"},{"speaker":"Eric Weiss","startTime":999.18,"endTime":1003.29,"body":"can't focus on it. So not only"},{"speaker":"Eric Weiss","startTime":1003.29,"endTime":1006.35,"body":"delegating the stuff that we"},{"speaker":"Eric Weiss","startTime":1003.29,"endTime":1006.35,"body":"don't like. But delegating the"},{"speaker":"Eric Weiss","startTime":1006.35,"endTime":1009.44,"body":"stuff that we do like or think"},{"speaker":"Eric Weiss","startTime":1006.35,"endTime":1009.44,"body":"we're really good at, is a"},{"speaker":"Eric Weiss","startTime":1009.44,"endTime":1013.25,"body":"really, really common pitfall"},{"speaker":"Eric Weiss","startTime":1009.44,"endTime":1013.25,"body":"that that many founders deal"},{"speaker":"Eric Weiss","startTime":1013.25,"endTime":1016.97,"body":"with. So not delegating early"},{"speaker":"Eric Weiss","startTime":1013.25,"endTime":1016.97,"body":"enough or not hiring early"},{"speaker":"Eric Weiss","startTime":1016.97,"endTime":1022.49,"body":"enough for those really critical"},{"speaker":"Eric Weiss","startTime":1016.97,"endTime":1022.49,"body":"roles. And, and not focusing"},{"speaker":"Eric Weiss","startTime":1022.52,"endTime":1026.6,"body":"across the business and really"},{"speaker":"Eric Weiss","startTime":1022.52,"endTime":1026.6,"body":"understanding the big picture of"},{"speaker":"Eric Weiss","startTime":1026.6,"endTime":1029.9,"body":"the business. So I talk about"},{"speaker":"Eric Weiss","startTime":1026.6,"endTime":1029.9,"body":"the mind, the model that I use"},{"speaker":"Eric Weiss","startTime":1029.9,"endTime":1032.75,"body":"is thinking like a founder"},{"speaker":"Eric Weiss","startTime":1029.9,"endTime":1032.75,"body":"versus thinking like an"},{"speaker":"Eric Weiss","startTime":1032.75,"endTime":1035.9,"body":"executive. So a lot of founders"},{"speaker":"Eric Weiss","startTime":1032.75,"endTime":1035.9,"body":"in the early stages, they're"},{"speaker":"Eric Weiss","startTime":1035.9,"endTime":1039.8,"body":"either really focused on product"},{"speaker":"Eric Weiss","startTime":1035.9,"endTime":1039.8,"body":"really focused on sales,"},{"speaker":"Eric Weiss","startTime":1039.8,"endTime":1044.9,"body":"typically. But that's not enough"},{"speaker":"Eric Weiss","startTime":1039.8,"endTime":1044.9,"body":"to build a business. So thinking"},{"speaker":"Eric Weiss","startTime":1044.9,"endTime":1047.51,"body":"like an executive is thinking"},{"speaker":"Eric Weiss","startTime":1044.9,"endTime":1047.51,"body":"about, what are the"},{"speaker":"Eric Weiss","startTime":1047.51,"endTime":1051.56,"body":"ramifications of this decision,"},{"speaker":"Eric Weiss","startTime":1047.51,"endTime":1051.56,"body":"or of this process, or of this"},{"speaker":"Eric Weiss","startTime":1051.56,"endTime":1055.88,"body":"product across the entire"},{"speaker":"Eric Weiss","startTime":1051.56,"endTime":1055.88,"body":"business? And how do we work"},{"speaker":"Eric Weiss","startTime":1055.88,"endTime":1058.58,"body":"together? How do we collaborate"},{"speaker":"Eric Weiss","startTime":1055.88,"endTime":1058.58,"body":"and coordinate, you know, it's"},{"speaker":"Eric Weiss","startTime":1058.58,"endTime":1061.34,"body":"not enough to build a really"},{"speaker":"Eric Weiss","startTime":1058.58,"endTime":1061.34,"body":"great product, we have to be"},{"speaker":"Eric Weiss","startTime":1061.34,"endTime":1064.07,"body":"able to sell it, we have to be"},{"speaker":"Eric Weiss","startTime":1061.34,"endTime":1064.07,"body":"able to market it, right? We"},{"speaker":"Eric Weiss","startTime":1064.07,"endTime":1066.98,"body":"have to be able to create a"},{"speaker":"Eric Weiss","startTime":1064.07,"endTime":1066.98,"body":"business model that that's"},{"speaker":"Eric Weiss","startTime":1066.98,"endTime":1070.58,"body":"profitable, or a pricing model"},{"speaker":"Eric Weiss","startTime":1066.98,"endTime":1070.58,"body":"that fits the market, and so on"},{"speaker":"Eric Weiss","startTime":1070.58,"endTime":1074.48,"body":"and so forth. So, you know, it's"},{"speaker":"Eric Weiss","startTime":1070.58,"endTime":1074.48,"body":"not just about wearing 17"},{"speaker":"Eric Weiss","startTime":1074.48,"endTime":1077.66,"body":"different hats, but it's being"},{"speaker":"Eric Weiss","startTime":1074.48,"endTime":1077.66,"body":"an orchestrator of all of these"},{"speaker":"Eric Weiss","startTime":1077.66,"endTime":1080.99,"body":"different functions into a"},{"speaker":"Eric Weiss","startTime":1077.66,"endTime":1080.99,"body":"cohesive whole. And that's"},{"speaker":"Eric Weiss","startTime":1080.99,"endTime":1082.91,"body":"something that takes a lot of"},{"speaker":"Eric Weiss","startTime":1080.99,"endTime":1082.91,"body":"maturity."},{"speaker":"Matt Wolach","startTime":1083.81,"endTime":1085.7,"body":"Yeah, I totally"},{"speaker":"Matt Wolach","startTime":1083.81,"endTime":1085.7,"body":"agree. I definitely take"},{"speaker":"Matt Wolach","startTime":1085.7,"endTime":1087.89,"body":"maturity, I'm glad that they"},{"speaker":"Matt Wolach","startTime":1085.7,"endTime":1087.89,"body":"have you helping them with it,"},{"speaker":"Matt Wolach","startTime":1088.76,"endTime":1092.12,"body":"then what would you say are some"},{"speaker":"Matt Wolach","startTime":1088.76,"endTime":1092.12,"body":"of the qualities and skills that"},{"speaker":"Matt Wolach","startTime":1092.12,"endTime":1093.89,"body":"successful executives possess?"},{"speaker":"Eric Weiss","startTime":1095.63,"endTime":1098.84,"body":"Well, certainly, you"},{"speaker":"Eric Weiss","startTime":1095.63,"endTime":1098.84,"body":"know, humility, is probably the"},{"speaker":"Eric Weiss","startTime":1098.84,"endTime":1103.28,"body":"number one thing is just self"},{"speaker":"Eric Weiss","startTime":1098.84,"endTime":1103.28,"body":"awareness, of understanding what"},{"speaker":"Eric Weiss","startTime":1103.28,"endTime":1106.46,"body":"our strengths are and what our"},{"speaker":"Eric Weiss","startTime":1103.28,"endTime":1106.46,"body":"weaknesses are, not to the"},{"speaker":"Eric Weiss","startTime":1106.46,"endTime":1109.7,"body":"extent that it creates self"},{"speaker":"Eric Weiss","startTime":1106.46,"endTime":1109.7,"body":"doubt, or that it creates"},{"speaker":"Eric Weiss","startTime":1109.7,"endTime":1113.69,"body":"hesitation, because we also have"},{"speaker":"Eric Weiss","startTime":1109.7,"endTime":1113.69,"body":"to act decisively, even if we"},{"speaker":"Eric Weiss","startTime":1113.69,"endTime":1117.05,"body":"don't have all the information"},{"speaker":"Eric Weiss","startTime":1113.69,"endTime":1117.05,"body":"or all the skills, but just that"},{"speaker":"Eric Weiss","startTime":1117.05,"endTime":1120.74,"body":"self awareness that even if"},{"speaker":"Eric Weiss","startTime":1117.05,"endTime":1120.74,"body":"things are going incredibly well"},{"speaker":"Eric Weiss","startTime":1120.74,"endTime":1125.24,"body":"for us, there is luck involved."},{"speaker":"Eric Weiss","startTime":1120.74,"endTime":1125.24,"body":"And there are other people that"},{"speaker":"Eric Weiss","startTime":1125.24,"endTime":1129.05,"body":"are that are helping us get"},{"speaker":"Eric Weiss","startTime":1125.24,"endTime":1129.05,"body":"there. So I would say is the the"},{"speaker":"Eric Weiss","startTime":1129.05,"endTime":1132.08,"body":"number one thing. The other one"},{"speaker":"Eric Weiss","startTime":1129.05,"endTime":1132.08,"body":"would be, I would say a"},{"speaker":"Eric Weiss","startTime":1132.08,"endTime":1135.62,"body":"resiliency or almost a buoyancy,"},{"speaker":"Eric Weiss","startTime":1132.08,"endTime":1135.62,"body":"if you will, that that"},{"speaker":"Eric Weiss","startTime":1135.62,"endTime":1138.59,"body":"challenges are going to come,"},{"speaker":"Eric Weiss","startTime":1135.62,"endTime":1138.59,"body":"you're going to take knocks"},{"speaker":"Eric Weiss","startTime":1138.59,"endTime":1142.04,"body":"you're going to take hits, and"},{"speaker":"Eric Weiss","startTime":1138.59,"endTime":1142.04,"body":"you got to be able to continue"},{"speaker":"Eric Weiss","startTime":1142.04,"endTime":1146.69,"body":"to push forward without letting"},{"speaker":"Eric Weiss","startTime":1142.04,"endTime":1146.69,"body":"it you know, get you down or, or"},{"speaker":"Eric Weiss","startTime":1147.41,"endTime":1152.09,"body":"I call it acting or leading out"},{"speaker":"Eric Weiss","startTime":1147.41,"endTime":1152.09,"body":"of confidence versus leading out"},{"speaker":"Eric Weiss","startTime":1152.09,"endTime":1156.68,"body":"of fear. So some of us when we"},{"speaker":"Eric Weiss","startTime":1152.09,"endTime":1156.68,"body":"get knocked, we get fearful,"},{"speaker":"Eric Weiss","startTime":1156.77,"endTime":1158.75,"body":"right? We're afraid we don't"},{"speaker":"Eric Weiss","startTime":1156.77,"endTime":1158.75,"body":"want it that hurt. We don't want"},{"speaker":"Eric Weiss","startTime":1158.75,"endTime":1162.77,"body":"to get hit like that again. So"},{"speaker":"Eric Weiss","startTime":1158.75,"endTime":1162.77,"body":"when we hesitate, we pontificate"},{"speaker":"Eric Weiss","startTime":1162.77,"endTime":1166.55,"body":"we get stuck in analysis"},{"speaker":"Eric Weiss","startTime":1162.77,"endTime":1166.55,"body":"paralysis. Instead, we have to"},{"speaker":"Eric Weiss","startTime":1166.55,"endTime":1169.37,"body":"lead out of confidence. It's"},{"speaker":"Eric Weiss","startTime":1166.55,"endTime":1169.37,"body":"actually one of the things I do"},{"speaker":"Eric Weiss","startTime":1169.37,"endTime":1173.39,"body":"is I actually do a kind of a"},{"speaker":"Eric Weiss","startTime":1169.37,"endTime":1173.39,"body":"meditation exercise, where I"},{"speaker":"Eric Weiss","startTime":1173.39,"endTime":1176.27,"body":"have my clients, you know, close"},{"speaker":"Eric Weiss","startTime":1173.39,"endTime":1176.27,"body":"their eyes, take a few deep"},{"speaker":"Eric Weiss","startTime":1176.27,"endTime":1180.08,"body":"breaths and think about that"},{"speaker":"Eric Weiss","startTime":1176.27,"endTime":1180.08,"body":"thing that was really scary for"},{"speaker":"Eric Weiss","startTime":1180.08,"endTime":1184.52,"body":"them. It could be you know, when"},{"speaker":"Eric Weiss","startTime":1180.08,"endTime":1184.52,"body":"when we lost a big client or I"},{"speaker":"Eric Weiss","startTime":1184.52,"endTime":1187.4,"body":"had to fire a bunch of people or"},{"speaker":"Eric Weiss","startTime":1184.52,"endTime":1187.4,"body":"we didn't make that fundraising"},{"speaker":"Eric Weiss","startTime":1187.4,"endTime":1190.52,"body":"or we were almost at a we didn't"},{"speaker":"Eric Weiss","startTime":1187.4,"endTime":1190.52,"body":"make payroll. Okay, where do you"},{"speaker":"Eric Weiss","startTime":1190.52,"endTime":1193.19,"body":"feel that in your body it's"},{"speaker":"Eric Weiss","startTime":1190.52,"endTime":1193.19,"body":"usually down in your gut"},{"speaker":"Eric Weiss","startTime":1193.19,"endTime":1195.92,"body":"somewhere? It's like a gut"},{"speaker":"Eric Weiss","startTime":1193.19,"endTime":1195.92,"body":"feeling it right now it's kind"},{"speaker":"Eric Weiss","startTime":1195.92,"endTime":1199.82,"body":"of this like tingling, right?"},{"speaker":"Eric Weiss","startTime":1195.92,"endTime":1199.82,"body":"Yeah, right that tingly, crackly"},{"speaker":"Eric Weiss","startTime":1199.82,"endTime":1203.45,"body":"feel feeling down in your gut."},{"speaker":"Eric Weiss","startTime":1199.82,"endTime":1203.45,"body":"Okay, now think about a time"},{"speaker":"Eric Weiss","startTime":1203.45,"endTime":1205.61,"body":"where you were really confident"},{"speaker":"Eric Weiss","startTime":1203.45,"endTime":1205.61,"body":"when you when things were"},{"speaker":"Eric Weiss","startTime":1205.61,"endTime":1208.43,"body":"flowing when you were, you know,"},{"speaker":"Eric Weiss","startTime":1205.61,"endTime":1208.43,"body":"at the top of your game, and how"},{"speaker":"Eric Weiss","startTime":1208.43,"endTime":1211.79,"body":"does that feel? Okay? I'm"},{"speaker":"Eric Weiss","startTime":1208.43,"endTime":1211.79,"body":"feeling like a chills up, like"},{"speaker":"Eric Weiss","startTime":1211.79,"endTime":1215.72,"body":"up in my shoulders. I'm feeling"},{"speaker":"Eric Weiss","startTime":1211.79,"endTime":1215.72,"body":"right now, right? So now when"},{"speaker":"Eric Weiss","startTime":1215.72,"endTime":1219.14,"body":"I'm faced with a challenge, or"},{"speaker":"Eric Weiss","startTime":1215.72,"endTime":1219.14,"body":"faced with a big decision, take"},{"speaker":"Eric Weiss","startTime":1219.14,"endTime":1221.93,"body":"a moment and say, What am I"},{"speaker":"Eric Weiss","startTime":1219.14,"endTime":1221.93,"body":"feeling right now? Am I feeling"},{"speaker":"Eric Weiss","startTime":1221.93,"endTime":1224.6,"body":"that crunch down in my gut? Or"},{"speaker":"Eric Weiss","startTime":1221.93,"endTime":1224.6,"body":"am I feeling that tingle up in"},{"speaker":"Eric Weiss","startTime":1224.6,"endTime":1227.69,"body":"my shoulders? That tells me am I"},{"speaker":"Eric Weiss","startTime":1224.6,"endTime":1227.69,"body":"leading out of confidence or"},{"speaker":"Eric Weiss","startTime":1227.69,"endTime":1230.54,"body":"leading out of fear? And"},{"speaker":"Eric Weiss","startTime":1227.69,"endTime":1230.54,"body":"depending on what I'm doing, if"},{"speaker":"Eric Weiss","startTime":1230.54,"endTime":1234.32,"body":"I'm feeling that fear, I gotta"},{"speaker":"Eric Weiss","startTime":1230.54,"endTime":1234.32,"body":"reset, I got to challenge my"},{"speaker":"Eric Weiss","startTime":1234.35,"endTime":1237.29,"body":"assumptions, challenge my"},{"speaker":"Eric Weiss","startTime":1234.35,"endTime":1237.29,"body":"decision, and get to a place"},{"speaker":"Eric Weiss","startTime":1237.29,"endTime":1239.27,"body":"where I can feel some"},{"speaker":"Eric Weiss","startTime":1237.29,"endTime":1239.27,"body":"confidence."},{"speaker":"Matt Wolach","startTime":1240.02,"endTime":1242.09,"body":"That's next level."},{"speaker":"Matt Wolach","startTime":1240.02,"endTime":1242.09,"body":"That's amazing stuff. Eric, I"},{"speaker":"Matt Wolach","startTime":1242.09,"endTime":1244.73,"body":"love it. So, you know, as we"},{"speaker":"Matt Wolach","startTime":1242.09,"endTime":1244.73,"body":"wrap up here, what advice would"},{"speaker":"Matt Wolach","startTime":1244.73,"endTime":1247.19,"body":"you have for early stage"},{"speaker":"Matt Wolach","startTime":1244.73,"endTime":1247.19,"body":"software leaders?"},{"speaker":"Eric Weiss","startTime":1247.55,"endTime":1251.87,"body":"Yeah. You know,"},{"speaker":"Eric Weiss","startTime":1247.55,"endTime":1251.87,"body":"first and foremost, I would say,"},{"speaker":"Eric Weiss","startTime":1251.9,"endTime":1255.2,"body":"don't worry about the money,"},{"speaker":"Eric Weiss","startTime":1251.9,"endTime":1255.2,"body":"don't worry about the product,"},{"speaker":"Eric Weiss","startTime":1255.2,"endTime":1259.67,"body":"focus on the people that you're"},{"speaker":"Eric Weiss","startTime":1255.2,"endTime":1259.67,"body":"serving, I call it find your"},{"speaker":"Eric Weiss","startTime":1259.67,"endTime":1263.09,"body":"tribe. So focus on a group of"},{"speaker":"Eric Weiss","startTime":1259.67,"endTime":1263.09,"body":"people who you want to make a"},{"speaker":"Eric Weiss","startTime":1263.09,"endTime":1267.26,"body":"difference in their lives and"},{"speaker":"Eric Weiss","startTime":1263.09,"endTime":1267.26,"body":"their world. And there will be"},{"speaker":"Eric Weiss","startTime":1267.26,"endTime":1270.68,"body":"an overabundance of problems,"},{"speaker":"Eric Weiss","startTime":1267.26,"endTime":1270.68,"body":"and an over abundant abundance"},{"speaker":"Eric Weiss","startTime":1270.68,"endTime":1273.83,"body":"of solutions and potential"},{"speaker":"Eric Weiss","startTime":1270.68,"endTime":1273.83,"body":"products you can build. So don't"},{"speaker":"Eric Weiss","startTime":1273.83,"endTime":1276.65,"body":"get tied to the product, don't"},{"speaker":"Eric Weiss","startTime":1273.83,"endTime":1276.65,"body":"even get tied to the problem."},{"speaker":"Eric Weiss","startTime":1276.89,"endTime":1280.88,"body":"But become incredibly passionate"},{"speaker":"Eric Weiss","startTime":1276.89,"endTime":1280.88,"body":"and obsessed with your"},{"speaker":"Eric Weiss","startTime":1280.88,"endTime":1284.87,"body":"customers. Build that empathy,"},{"speaker":"Eric Weiss","startTime":1280.88,"endTime":1284.87,"body":"build that connection with them,"},{"speaker":"Eric Weiss","startTime":1284.9,"endTime":1288.44,"body":"that's going to be the thing"},{"speaker":"Eric Weiss","startTime":1284.9,"endTime":1288.44,"body":"that's going to get you to stand"},{"speaker":"Eric Weiss","startTime":1288.44,"endTime":1291.5,"body":"up and dust yourself off and"},{"speaker":"Eric Weiss","startTime":1288.44,"endTime":1291.5,"body":"keep going. When times get"},{"speaker":"Eric Weiss","startTime":1291.5,"endTime":1294.68,"body":"tough. That's going to be the"},{"speaker":"Eric Weiss","startTime":1291.5,"endTime":1294.68,"body":"thing that's going to create"},{"speaker":"Eric Weiss","startTime":1294.68,"endTime":1299.57,"body":"raving fans and loyal, you know,"},{"speaker":"Eric Weiss","startTime":1294.68,"endTime":1299.57,"body":"loyal advocates for you. Because"},{"speaker":"Eric Weiss","startTime":1299.57,"endTime":1302.84,"body":"you're really putting them you"},{"speaker":"Eric Weiss","startTime":1299.57,"endTime":1302.84,"body":"know, first and foremost, and"},{"speaker":"Eric Weiss","startTime":1302.84,"endTime":1305.78,"body":"then do the same thing for your"},{"speaker":"Eric Weiss","startTime":1302.84,"endTime":1305.78,"body":"team as well. Right? Make sure"},{"speaker":"Eric Weiss","startTime":1305.78,"endTime":1309.08,"body":"that you're hiring people, not"},{"speaker":"Eric Weiss","startTime":1305.78,"endTime":1309.08,"body":"just because they can do a task"},{"speaker":"Eric Weiss","startTime":1309.08,"endTime":1312.29,"body":"or do a job. But because they're"},{"speaker":"Eric Weiss","startTime":1309.08,"endTime":1312.29,"body":"I call them your Avengers,"},{"speaker":"Eric Weiss","startTime":1312.29,"endTime":1315.53,"body":"right? They're your superheroes,"},{"speaker":"Eric Weiss","startTime":1312.29,"endTime":1315.53,"body":"they're all unique. They all"},{"speaker":"Eric Weiss","startTime":1315.53,"endTime":1319.79,"body":"have complementary skills. And"},{"speaker":"Eric Weiss","startTime":1315.53,"endTime":1319.79,"body":"you know, become that coach that"},{"speaker":"Eric Weiss","startTime":1319.79,"endTime":1322.64,"body":"they need to realize their full"},{"speaker":"Eric Weiss","startTime":1319.79,"endTime":1322.64,"body":"potential, and they're going to"},{"speaker":"Eric Weiss","startTime":1322.64,"endTime":1323.66,"body":"do great things for you."},{"speaker":"Matt Wolach","startTime":1324.8,"endTime":1326.84,"body":"Phenomenal advice I"},{"speaker":"Matt Wolach","startTime":1324.8,"endTime":1326.84,"body":"love it couldn't have said it"},{"speaker":"Matt Wolach","startTime":1326.84,"endTime":1329.54,"body":"better myself. This has been"},{"speaker":"Matt Wolach","startTime":1326.84,"endTime":1329.54,"body":"awesome. Eric, I really"},{"speaker":"Matt Wolach","startTime":1329.54,"endTime":1332.06,"body":"appreciate you coming on and"},{"speaker":"Matt Wolach","startTime":1329.54,"endTime":1332.06,"body":"sharing all your wisdom with us."},{"speaker":"Matt Wolach","startTime":1332.06,"endTime":1334.19,"body":"How can our audience learn more"},{"speaker":"Matt Wolach","startTime":1332.06,"endTime":1334.19,"body":"about what you're doing?"},{"speaker":"Eric Weiss","startTime":1334.49,"endTime":1337.34,"body":"Yeah, definitely."},{"speaker":"Eric Weiss","startTime":1334.49,"endTime":1337.34,"body":"Well, so check me out at chaos"},{"speaker":"Eric Weiss","startTime":1337.34,"endTime":1342.08,"body":"to clarity.io. You can find my"},{"speaker":"Eric Weiss","startTime":1337.34,"endTime":1342.08,"body":"podcast there as well as links"},{"speaker":"Eric Weiss","startTime":1342.08,"endTime":1346.04,"body":"to my accelerator and various"},{"speaker":"Eric Weiss","startTime":1342.08,"endTime":1346.04,"body":"free tools and things that I"},{"speaker":"Eric Weiss","startTime":1346.04,"endTime":1350.3,"body":"offer there. You can also go to"},{"speaker":"Eric Weiss","startTime":1346.04,"endTime":1350.3,"body":"full cycle product.com, which is"},{"speaker":"Eric Weiss","startTime":1350.3,"endTime":1353.75,"body":"more of my sort of coaching and"},{"speaker":"Eric Weiss","startTime":1350.3,"endTime":1353.75,"body":"consulting business. Basically,"},{"speaker":"Eric Weiss","startTime":1353.75,"endTime":1356.45,"body":"either of those websites, you"},{"speaker":"Eric Weiss","startTime":1353.75,"endTime":1356.45,"body":"can also find me on LinkedIn."},{"speaker":"Eric Weiss","startTime":1356.75,"endTime":1358.91,"body":"And I'm sure we can share all"},{"speaker":"Eric Weiss","startTime":1356.75,"endTime":1358.91,"body":"those links in the show notes."},{"speaker":"Eric Weiss","startTime":1358.91,"endTime":1363.05,"body":"But connect with me, follow me"},{"speaker":"Eric Weiss","startTime":1358.91,"endTime":1363.05,"body":"download my tools freestyle, I"},{"speaker":"Eric Weiss","startTime":1363.05,"endTime":1366.5,"body":"love to give stuff away to"},{"speaker":"Eric Weiss","startTime":1363.05,"endTime":1366.5,"body":"founders and help them any way"},{"speaker":"Eric Weiss","startTime":1366.5,"endTime":1367.16,"body":"that I can."},{"speaker":"Matt Wolach","startTime":1367.91,"endTime":1369.65,"body":"That's phenomenal."},{"speaker":"Matt Wolach","startTime":1367.91,"endTime":1369.65,"body":"We'll put all that into the show"},{"speaker":"Matt Wolach","startTime":1369.65,"endTime":1371.93,"body":"notes. Make sure everybody has"},{"speaker":"Matt Wolach","startTime":1369.65,"endTime":1371.93,"body":"that. So click in there if you"},{"speaker":"Matt Wolach","startTime":1372.14,"endTime":1375.02,"body":"heard that and want some of that"},{"speaker":"Matt Wolach","startTime":1372.14,"endTime":1375.02,"body":"action. Eric, this has been"},{"speaker":"Matt Wolach","startTime":1375.02,"endTime":1377.3,"body":"awesome. Thanks for coming on"},{"speaker":"Matt Wolach","startTime":1375.02,"endTime":1377.3,"body":"the show. Really appreciate it."},{"speaker":"Eric Weiss","startTime":1377.48,"endTime":1379.37,"body":"Likewise, Matt, it's"},{"speaker":"Eric Weiss","startTime":1377.48,"endTime":1379.37,"body":"really a pleasure. Great to see"},{"speaker":"Eric Weiss","startTime":1379.37,"endTime":1379.76,"body":"you again."},{"speaker":"Matt Wolach","startTime":1380.48,"endTime":1382.97,"body":"Very cool,"},{"speaker":"Matt Wolach","startTime":1380.48,"endTime":1382.97,"body":"likewise. So everybody out"},{"speaker":"Matt Wolach","startTime":1382.97,"endTime":1385.61,"body":"there, thanks for being here."},{"speaker":"Matt Wolach","startTime":1382.97,"endTime":1385.61,"body":"Really appreciate it. Make sure"},{"speaker":"Matt Wolach","startTime":1385.61,"endTime":1388.76,"body":"that you subscribe to the show."},{"speaker":"Matt Wolach","startTime":1385.61,"endTime":1388.76,"body":"You don't want to miss up any of"},{"speaker":"Matt Wolach","startTime":1388.76,"endTime":1390.68,"body":"the people that we have coming"},{"speaker":"Matt Wolach","startTime":1388.76,"endTime":1390.68,"body":"up here. Now we've got some"},{"speaker":"Matt Wolach","startTime":1390.68,"endTime":1392.96,"body":"great guests and I want to make"},{"speaker":"Matt Wolach","startTime":1390.68,"endTime":1392.96,"body":"sure that you see them and hear"},{"speaker":"Matt Wolach","startTime":1392.96,"endTime":1396.2,"body":"them. So get that subscription"},{"speaker":"Matt Wolach","startTime":1392.96,"endTime":1396.2,"body":"in there. Also we are looking"},{"speaker":"Matt Wolach","startTime":1396.2,"endTime":1398.75,"body":"for reviews. So if you think"},{"speaker":"Matt Wolach","startTime":1396.2,"endTime":1398.75,"body":"this show is helpful for you, if"},{"speaker":"Matt Wolach","startTime":1398.75,"endTime":1401.0,"body":"you're learning how to get"},{"speaker":"Matt Wolach","startTime":1398.75,"endTime":1401.0,"body":"better at your company,"},{"speaker":"Matt Wolach","startTime":1401.18,"endTime":1404.45,"body":"definitely give us a review. I'd"},{"speaker":"Matt Wolach","startTime":1401.18,"endTime":1404.45,"body":"love to see it and make sure"},{"speaker":"Matt Wolach","startTime":1404.45,"endTime":1406.55,"body":"that we're getting you what you"},{"speaker":"Matt Wolach","startTime":1404.45,"endTime":1406.55,"body":"want. So thank you for being"},{"speaker":"Matt Wolach","startTime":1406.55,"endTime":1408.14,"body":"here. Take care. Bye bye."},{"speaker":"Intro/ Outro","startTime":1411.38,"endTime":1414.29,"body":"Thanks for"},{"speaker":"Intro/ Outro","startTime":1411.38,"endTime":1414.29,"body":"listening to Scale Your SaaS for"},{"speaker":"Intro/ Outro","startTime":1414.29,"endTime":1417.77,"body":"more help on finding great leads"},{"speaker":"Intro/ Outro","startTime":1414.29,"endTime":1417.77,"body":"and closing more deals. Go to"},{"speaker":"Intro/ Outro","startTime":1417.98,"endTime":1419.45,"body":"Mattwolach.com"}]}