Dispatch is one of the most important parts of the emergency management system. They are the first ones to talk to the public, they answer questions, and send help where needed. It’s also the one we tend to forget about.
To help us understand more about Dispatch and what they do I talked with Adam Timm.
Adam Timm worked as a dispatcher for LAPD for 10 years before starting his own training company “The Healthy Dispatcher” He has gone on to provide international instruction for 911 operators as well as becoming a bestselling author, writing four books on Leadership, Stress, and 911 dispatching.
https://thehealthydispatcher.com/about-us/