Jeff Schemmer is a longtime friend and colleague of mine. He is also an expert on the 911 system. Jeff began working in the 911 community thirty-five years ago as a dispatcher with the Bloomington Indiana Police Department. After the 1998 consolidation of dispatch services with BPD and Monroe County Sheriff's Office, he continued to serve as a dispatcher, training coordinator and Communications Manager until 2019, when he accepted the position of Executive Director with Hamilton County Public Safety Communications. In 2022 Jeff was selected to be the Executive Director of the Indiana Statewide 911 Board.
I had the pleasure of talking with Jeff about 911 telecommunicators and the challenges dispatchers face everyday.