Behind the curtain: View from a hospital Chief HR Officer

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. The  High Reliability Podcast discusses Human Resources in this presentation.

Human Resources can be like the Wizard behind the curtain in The Wizard of Oz. To demystify, we asked Joy Curtis, Chief Human Resources Officer, Cambridge Health Alliance, Cambridge, MA, to join us. Joy provides a helpful and illuminating description of the challenges faced in the market today in healthcare. Through our conversation, Joy offers insights on:

• The challenges of recruiting, regretted turnover, employee education, and retention;
• The first rule of recruiting;
• Where have all the employees gone;
• The use of Artificial Intelligence in HR;
• Interviewing best practices; 
• Arrogance versus confidence 
• The issue of using too many "I's" in an interview. 

Joy's discussion will benefit healthcare facilities management professionals and all other professionals, regardless of industry. Thanks for listening!

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