The Future of BizTech
Interviews with the most innovative and forward-thinking Tech execs in the world. Listen to hear how they built their companies, when they hit that tipping point from start-up chaos to success and, most importantly, how their technology and innovation will change the future of the industries they service. Welcome to The Future of BizTech Podcast!
The Future of BizTech
Ep. 100: Matt Florell on Powering 100,000+ Agents Daily—with Software That’s Totally Free
In this episode, JC Granger explores how Matt Florell, founder and CEO of ViciDial, built one of the most widely used open-source contact center platforms in the world — software that now powers over 150,000 agents daily across industries.
ViciDial may not be a household name, but behind the scenes, it’s the backbone of thousands of outbound and inbound call operations around the globe. Matt shares how he started ViciDial as a side project and grew it into a mission-critical solution for enterprise call centers, government agencies, and startups alike — all without traditional venture funding.
The conversation dives into how open-source principles shaped the company’s growth, what it takes to support users in over 100 countries, and how ViciDial continues to evolve to meet modern demands — from compliance to AI integrations. Matt also opens up about the challenges of scaling global infrastructure without sacrificing flexibility, transparency, or user control.
If you’re interested in telecom infrastructure, open-source SaaS, or how one founder quietly built a global communications engine, this episode offers a rare glimpse into the business behind the dial tone.