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Boosting School Customer Service with Creative Strategies and AI with Jeannette Hartwig
Mastering Social Media for Schools
Mastering Social Media for Schools
Boosting School Customer Service with Creative Strategies and AI with Jeannette Hartwig
Feb 16, 2026
Episode 306
Andrea Gribble
- Jeannette Hartwig is a one-person comms team - but that didn’t stop her from leading a customer service refresh across her district.
- You’ll love the simple, eye-opening tactic she used to uncover real customer service gaps.
- She created a go-to resource for staff that’s still making a difference - find out what’s in it!
- Plus, Jeannette’s using a few clever AI tools to better serve families... and they’re not as complicated as you might think.
SPECIAL GUEST
Jeannette Hartwig
Public Information Office & Webmaster
North Plainfield School District, New Jersey
Email: jeannette_hartwig@nplainfield.org
LinkedIn: https://www.linkedin.com/in/jeannette-hartwig/
Website: https://www.nplainfield.org
Facebook: https://www.facebook.com/northplainfieldschools/
Instagram: https://www.instagram.com/northplainfieldschools/
USEFUL INFORMATION
- Jeannette’s customer service presentation & tip sheet
- Live AI translation, captions, transcripts & more with Wordly.ai
- Order your copy of my book Social Media for Schools: Proven Storytelling Strategies & Ideas to Celebrate Your Students & Staff - While Keeping Your Sanity now!
- Interested in our membership program? Learn more here: https://socialschool4edu.com/
MORE RESOURCES
Free Video Training: Learn the simple secrets behind social media for K12 schools!
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