No matter what you do, you will have to deal with difficult people and situations. In this episode, Phil shares tips for dealing with both, how he's never had to fire anyone, how to better manage your team, how he got James to apologise properly and there are some hilarious stories about situations Phil has found himself in. You will be empowered to face up to, or ignore difficult people and cringe at hilarious stories like when Phil asked a non-pregnant customer when her baby was due.