It’s been nearly four months since utility companies suspended disconnections and bolstered their customer support programs in response to COVID-19’s economic impact. This week, Brad speaks with Tara Oglesby, Vice President of Customer Experience for Ameren, to review how the St. Louis-based company serviced its customers’ evolving challenges and what lessons it is applying to its customer support model.
It’s been nearly four months since utility companies suspended disconnections and bolstered their customer support programs in response to COVID-19’s economic impact. This week, Brad speaks with Tara Oglesby, Vice President of Customer Experience for Ameren, to review how the St. Louis-based company serviced its customers’ evolving challenges and what lessons it is applying to its customer support model.