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La Saga del Sillón y la PROFECO Parte I - The Saga of the Couch and PROFECO, Part I

Learn Spanish and Go

Chapters
0:30
Bienvenidos al Episodio 289
1:38
Regreso a Estados Unidos
2:10
Paseos en Rochester
3:11
Celebraciones de Otoño
5:07
Problemas con Sam's Club
6:55
La Casa Nueva
7:51
Comprando Muebles
10:46
El Envío del Sillón
13:43
Problemas con la Entrega
15:49
Contactando a Sam's
18:18
Levantando la Queja
21:54
Proceso con Profeco
23:56
Propuestas Absurditas
26:46
Junta de Conciliación
31:11
Finalizando el Caso
35:45
Conclusiones y Recomendaciones
Learn Spanish and Go
La Saga del Sillón y la PROFECO Parte I - The Saga of the Couch and PROFECO, Part I
Oct 14, 2025 Episode 289
Spanish and Go

What would you do if you paid for a sofa but only half of it showed up, and the company refused to fix it? In this episode, we tell the full story of our months-long battle with Sam’s Club, from endless customer service runarounds to finally getting justice through PROFECO’s online complaint system. This episode will give you a clear picture of how to protect yourself as a consumer and make sure big companies don’t take advantage of you, whether you live in Mexico or plan to shop here.

Key Takeaways:

  • How to file a consumer complaint in Mexico through PROFECO’s ConciliaNet platform.
  • What your rights are when companies fail to deliver a product or service.
  • Why persistence (and knowing the law) can make all the difference when dealing with customer service issues..

Relevant Links And Additional Resources:

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