La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II

Learn Spanish and Go

Learn Spanish and Go
La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II
Jan 13, 2026 Episode 302
Spanish and Go

In this episode, we conclude our real-life battle with Sam’s Club after buying a couch that arrived incomplete and went unresolved for months. We share how filing a complaint through PROFECO and ConciliaNet led not only to a full refund, but also to the legally required 20% compensation—despite resistance and delays from the company. If you live in, travel to, or shop in Mexico, this episode shows you that you do have rights as a consumer and that PROFECO is a powerful tool when a business refuses to respond.

Key Takeaways:

  • PROFECO can successfully force companies in Mexico to respect consumer rights.
  • You don’t need to be a Mexican citizen or resident to file a PROFECO complaint.
  • Persistence, documentation, and knowing the law can make a real difference in high-value purchases.

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