The 2023 Gartner CIO and Technology Executive Survey noted that even before ChatGPT, one-third of CIOs say their organization had already deployed artificial intelligence (AI) technologies, and 15% more believe they will deploy AI within the next year.

But deciding how best to proceed means factoring AI into business value, risk, talent and investment priorities.

John Hillery, managing vice president in Peer and Practitioner Research for the Gartner CIO Research Group, recommends CIO createa a succinct AI strategy document that synthesizes their vision and potential benefits, audits and mitigates risks, captures KPIs, and outlines best practices for value creation. 

In today's PodChats for FutureCIO, we are joined by Hemanta Banerjee, vice president of public cloud data services at Rackspace Technology to offer his take on AI design and integration considerations for CIOs.

1.       What do leaders and users in Asia know about artificial intelligence (AI) as applied to the business is done? (compare misconceptions vs realities)

2.       Given that AI is still relatively new:

a.          Where is the starting point for understanding the value of AI to the business?

b.          When (and where) is the right moment to introduce AI in the workflow?

c.           How do I ensure I am able to integrate into the current business process/workflow/technologies without disrupting how work is done?

3.       Given that a business is comprised of multiple functions that operate independently of each other but share a common business objective (drive customer value, generate revenue, grow). Following an AI PoC, how would you scale AI across the rest of the organisation? 

4.       What would be the next step in the discovery process of what AI can be to my business?