Bernard Marr's Future of Business & Technology Podcast
In this podcast, Bernard Marr explores the biggest trends and questions in business and technology
Bernard Marr's Future of Business & Technology Podcast
The Increasingly Important Role of AI in Customer Experience
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Bernard Marr
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In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE