#399 LEADERS AS GARDENER'S: Building Psychological Safety and Future Ready Fire Services with Ann Millington OBE - Chief Executive of Kent Fire and Rescue Service

In this episode, I sit down with Ann Millington to dig into what leadership really looks like in the fire and rescue services today. We talk about psychological safety, building no-blame cultures, and navigating the messy reality of budget cuts and complex organizational structures. Ann shares why inclusion and well-being aren’t optional extras but the foundation of effective teams, and we get into how emotional resilience and strong communication can change the way leaders show up.

What really stuck with me is Ann’s view that great leaders are gardeners — cultivating growth, recognizing super strengths, and creating space for people to thrive. Together we explore mentorship, coaching, feedback, and recognition, while also looking ahead to the big challenges around innovation, sustainability, and collaboration in our service. This was a conversation full of honesty and practical wisdom, and I think it’ll challenge you to rethink leadership in the fire service.

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