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Peter Stern has held many roles in this industry. He was an integral player in one of the largest privately held laundromat portfolios in the country, managed a fund investing in laundromats, and now works with Mr. Jeff, a laundry pick-up & delivery franchise getting started in the U.S. 

Peter joins Jordan on the show this week and shares his long and storied experience in the industry while dropping a TON of wisdom, practical knowledge, and actionable tips for laundromat owners and those of your wanting to buy your first laundromat. In a truly value-packed show, Peter holds nothing back and shares the ups and downs he's seen in this business to help you better run your business.

In this episode, Peter and Jordan discuss:

• Pioneering the laundromat superstore
• Starting an energy company for laundromats
• Being the acquisitions and operations manager for a large laundromat chain
• Tips on scaling the business
• The role of real estate and scaling
• How to ramp up a new laundromat
• Lagging vs leading indicators
• Getting customer feedback
• A major culture shift happening in the laundromat industry right now
• Order value and the importance of trust with customers
• Online reviews
• Technology development over the years
• Culture of care and attention to detail
• Hub & spoke model of laundry drop-off services
• Checklists
• Churn rate
• What is Mr. Jeff and who is it for
• Looking outside of the industry for inspiration

And way, way more!!

Show Notes
https://laundromatresource.com/show84

Show Sponsors

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Laundromat Analysis Calculator
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Andrew Cunningham's podcast interview
Podcast episode on data in the laundromat industry


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