112. Running a Professional Laundromat Business From a Small Laundromat with David Laing

David Laing is running a very professional laundromat business. In this interview, David shares all of the little things that he and his wife are doing in order to run a top-notch laundromat from their small, 1,000-square-foot store. We dive deep into their business planning process and all of the big and little things they are doing right!

We cover a lot of ground in this episode and David shares extremely practical advice. This is one of the most actionable episodes we have had, so take advantage of it!

0:00 Take action on your goals.
2:30 Join a Mastermind Group!
9:00 How David became interested in the laundromat business.
18:37 Pricing and losing money.
24:03 Return customers and customer service.
31:55 Turning your fans into your salesforce.
41:16 Marketing strategies for your laundromat.
52:14 The analytics that Laundryworks provides.
1:00:16 Changes made since taking over the laundromat.
1:05:05 Customer service based in service based.
1:09:24 The hunting vs. fishing model of marketing.
1:15:14 How much time do you put into your business?
1:19:47 The definition of core values.
1:27:09 How to professionalize your laundromat.
1:31:46 The importance of reading and listening to audiobooks.
1:36:59 Run your business like a professional business.
1:45:03 Recommended resources for growth.

Show Notes
https://laundromatresource.com/show112

Show Sponsors

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Resources
Start With Why book
Traction book
The 4 Disciplines of Execution book
Rocket Fuel book
Simon Sinek Ted Talk
Laundromat Owners Facebook Group
Guelph Laundry
Daniel Logan episode
Brian Riseland episode

Get Connected
Join Laundromat Resource
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Laundromat Resource Courses
Laundromat Resource Forums
Laundromat Marketplace- Sell Your Laundromat [free listings]
Diligence Capital Investments
Laundromat Investor Resources
Laundromat Resource Events
Laundromat Resource Blog


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