Discovering CX Transformation

Personal leadership as a CX professional | EPS #1

Zanna van der Aa Season 1 Episode 1

Join the Champions League of  Customer Experience Transformation!
Sign up for weekly inspiration:
https://zannavanderaa.com/cxleague/

In this podcast, I'd like to take you on my personal journey.

I'll share with you the lessons I've learned over the past 20 years, which I believe were important in successfully getting organizations moving towards more customer- and human centricity. 

These are personal lessons which had a direct effect on my professional role. As I believe that those 2 can never be truly disconnected.

The very basis I use for all these lessons, is actually my professional journey from my first employer early in 2000 to the work I now enjoy doing as an independent consultant.

I hope these lessons can also help you make the difference .

Recorded in May 2020.