{"version":"1.0.0","segments":[{"speaker":"Chris","startTime":4.04,"endTime":11.1,"body":"Welcome to the Pick,"},{"speaker":"Chris","startTime":4.04,"endTime":11.1,"body":"Place, Podcast, the show where"},{"speaker":"Chris","startTime":11.1,"endTime":14.01,"body":"we talk about electronics"},{"speaker":"Chris","startTime":11.1,"endTime":14.01,"body":"manufacturing and everything"},{"speaker":"Chris","startTime":14.01,"endTime":16.26,"body":"related to getting a circuit"},{"speaker":"Chris","startTime":14.01,"endTime":16.26,"body":"board into the world."},{"speaker":"Chris","startTime":16.92,"endTime":18.48,"body":"This is Chris Denney"},{"speaker":"Chris","startTime":16.92,"endTime":18.48,"body":"with Worthington,"},{"speaker":"Melissa","startTime":19.2,"endTime":21.08,"body":"and this is Melissa"},{"speaker":"Melissa","startTime":19.2,"endTime":21.08,"body":"Hough with CircuitHub."},{"speaker":"Chris","startTime":21.45,"endTime":24.3,"body":"And a pretty excited"},{"speaker":"Chris","startTime":21.45,"endTime":24.3,"body":"today because we're going to"},{"speaker":"Chris","startTime":24.3,"endTime":28.53,"body":"have a chance to speak to a"},{"speaker":"Chris","startTime":24.3,"endTime":28.53,"body":"couple folks from our purchasing"},{"speaker":"Chris","startTime":28.53,"endTime":31.11,"body":"team over in Worthington"},{"speaker":"Chris","startTime":28.53,"endTime":31.11,"body":"who also assist obviously"},{"speaker":"Chris","startTime":31.11,"endTime":33.45,"body":"with CircuitHub purchasing."},{"speaker":"Chris","startTime":33.57,"endTime":37.26,"body":"So we've got Brett and"},{"speaker":"Chris","startTime":33.57,"endTime":37.26,"body":"Magnus from Worthington."},{"speaker":"Chris","startTime":37.47,"endTime":38.79,"body":"Uh, thanks for joining us guys."},{"speaker":"Melissa","startTime":39.33,"endTime":39.54,"body":"Yeah."},{"speaker":"Melissa","startTime":39.54,"endTime":40.2,"body":"Welcome guys."},{"speaker":"Magnus","startTime":40.74,"endTime":40.95,"body":"Hey!"},{"speaker":"Brett","startTime":41.55,"endTime":41.91,"body":"Of course."},{"speaker":"Brett","startTime":41.91,"endTime":42.48,"body":"Great to be here."},{"speaker":"Chris","startTime":43.08,"endTime":48.0,"body":"So, uh, it's, uh, pretty"},{"speaker":"Chris","startTime":43.08,"endTime":48.0,"body":"exciting to get a chance to be"},{"speaker":"Chris","startTime":48.0,"endTime":50.79,"body":"able to talk to people who are"},{"speaker":"Chris","startTime":48.0,"endTime":50.79,"body":"actually doing the actual work."},{"speaker":"Chris","startTime":51.45,"endTime":55.26,"body":"Unlike a couple of carpet"},{"speaker":"Chris","startTime":51.45,"endTime":55.26,"body":"walkers here, Melissa and I, who"},{"speaker":"Chris","startTime":55.26,"endTime":57.54,"body":"just get to sit on the carpet"},{"speaker":"Chris","startTime":55.26,"endTime":57.54,"body":"all day and watch things happen."},{"speaker":"Chris","startTime":58.5,"endTime":62.55,"body":"Uh, uh, but, uh, so Brett"},{"speaker":"Chris","startTime":58.5,"endTime":62.55,"body":"and Magnus up there, their"},{"speaker":"Chris","startTime":62.55,"endTime":65.64,"body":"background briefly is that"},{"speaker":"Chris","startTime":62.55,"endTime":65.64,"body":"they're doing purchasing for"},{"speaker":"Chris","startTime":65.64,"endTime":69.42,"body":"us and they're, uh, making"},{"speaker":"Chris","startTime":65.64,"endTime":69.42,"body":"sure that all the parts arrive"},{"speaker":"Chris","startTime":69.69,"endTime":72.48,"body":"in the condition you expect"},{"speaker":"Chris","startTime":69.69,"endTime":72.48,"body":"them to arrive in, but we'll,"},{"speaker":"Chris","startTime":72.51,"endTime":74.76,"body":"we'll, uh, maybe Brett, if"},{"speaker":"Chris","startTime":72.51,"endTime":74.76,"body":"you want to share a little bit"},{"speaker":"Chris","startTime":74.76,"endTime":79.17,"body":"about, uh, uh, briefly, you"},{"speaker":"Chris","startTime":74.76,"endTime":79.17,"body":"know, in a couple sentences"},{"speaker":"Chris","startTime":79.17,"endTime":80.82,"body":"what your day job is like."},{"speaker":"Brett","startTime":82.11,"endTime":82.32,"body":"Yeah."},{"speaker":"Brett","startTime":82.32,"endTime":85.65,"body":"So I'm the project manager"},{"speaker":"Brett","startTime":82.32,"endTime":85.65,"body":"here at Worthington Assembly"},{"speaker":"Brett","startTime":85.65,"endTime":88.44,"body":"and purchasing is a, is a"},{"speaker":"Brett","startTime":85.65,"endTime":88.44,"body":"large part of what I do."},{"speaker":"Brett","startTime":88.53,"endTime":94.02,"body":"Uh, in addition to quoting, uh,"},{"speaker":"Brett","startTime":88.53,"endTime":94.02,"body":"working with, uh, Worthington"},{"speaker":"Brett","startTime":94.02,"endTime":97.65,"body":"customers directly to ensure"},{"speaker":"Brett","startTime":94.02,"endTime":97.65,"body":"that their orders go smoothly,"},{"speaker":"Brett","startTime":97.83,"endTime":100.23,"body":"uh, as well as supporting the"},{"speaker":"Brett","startTime":97.83,"endTime":100.23,"body":"assembly team here, making"},{"speaker":"Brett","startTime":100.23,"endTime":103.68,"body":"sure that all the folks here"},{"speaker":"Brett","startTime":100.23,"endTime":103.68,"body":"working and building boards have"},{"speaker":"Brett","startTime":103.68,"endTime":106.83,"body":"what they need in order to get"},{"speaker":"Brett","startTime":103.68,"endTime":106.83,"body":"things built and out the door."},{"speaker":"Chris","startTime":107.1,"endTime":109.77,"body":"So you are the, the"},{"speaker":"Chris","startTime":107.1,"endTime":109.77,"body":"hub that all the spokes"},{"speaker":"Chris","startTime":109.77,"endTime":112.14,"body":"are attached to, uh,"},{"speaker":"Brett","startTime":114.345,"endTime":117.885,"body":"I prefer to"},{"speaker":"Brett","startTime":114.345,"endTime":117.885,"body":"think of myself as the"},{"speaker":"Brett","startTime":117.885,"endTime":120.735,"body":"secretary of everyone here."},{"speaker":"Chris","startTime":121.835,"endTime":122.035,"body":"Brett."},{"speaker":"Chris","startTime":122.055,"endTime":123.135,"body":"Can you do this for me, Brett?"},{"speaker":"Chris","startTime":123.135,"endTime":124.065,"body":"Can you do that for me?"},{"speaker":"Chris","startTime":124.605,"endTime":125.235,"body":"That's awesome."},{"speaker":"Brett","startTime":125.265,"endTime":127.725,"body":"So, um, it, it"},{"speaker":"Brett","startTime":125.265,"endTime":127.725,"body":"was mostly just support."},{"speaker":"Chris","startTime":128.025,"endTime":128.505,"body":"Beautiful."},{"speaker":"Chris","startTime":129.134,"endTime":132.585,"body":"And, uh, and Magnus, if you"},{"speaker":"Chris","startTime":129.134,"endTime":132.585,"body":"want to give us a quick, a"},{"speaker":"Chris","startTime":132.615,"endTime":136.095,"body":"couple of sentences and explain"},{"speaker":"Chris","startTime":132.615,"endTime":136.095,"body":"what your day-to-day work."},{"speaker":"Magnus","startTime":137.085,"endTime":137.355,"body":"Yeah."},{"speaker":"Magnus","startTime":137.355,"endTime":141.105,"body":"I mostly do a purchasing"},{"speaker":"Magnus","startTime":137.355,"endTime":141.105,"body":"for parts, not so much"},{"speaker":"Magnus","startTime":141.105,"endTime":142.275,"body":"for the bare boards."},{"speaker":"Magnus","startTime":142.335,"endTime":144.735,"body":"And my job is basically"},{"speaker":"Magnus","startTime":142.335,"endTime":144.735,"body":"make sure that the"},{"speaker":"Magnus","startTime":145.095,"endTime":146.385,"body":"parts get here in time."},{"speaker":"Magnus","startTime":146.835,"endTime":147.285,"body":"Correct."},{"speaker":"Magnus","startTime":147.315,"endTime":149.865,"body":"Number of parts and"},{"speaker":"Magnus","startTime":147.315,"endTime":149.865,"body":"nothing's missing and"},{"speaker":"Magnus","startTime":150.675,"endTime":152.145,"body":"preferably within budget,"},{"speaker":"Chris","startTime":152.865,"endTime":154.245,"body":"preferably within budget."},{"speaker":"Chris","startTime":155.085,"endTime":155.535,"body":"Yeah."},{"speaker":"Magnus","startTime":156.465,"endTime":158.385,"body":"It's there there's"},{"speaker":"Magnus","startTime":156.465,"endTime":158.385,"body":"a right way to do things."},{"speaker":"Magnus","startTime":158.385,"endTime":160.425,"body":"And, and then there's"},{"speaker":"Magnus","startTime":158.385,"endTime":160.425,"body":"the, uh, let's say"},{"speaker":"Magnus","startTime":160.435,"endTime":161.445,"body":"cheap way to do things."},{"speaker":"Magnus","startTime":161.535,"endTime":164.805,"body":"We gotta make sure that the"},{"speaker":"Magnus","startTime":161.535,"endTime":164.805,"body":"right way is where we go we go."},{"speaker":"Magnus","startTime":165.225,"endTime":165.525,"body":"We're almost,"},{"speaker":"Chris","startTime":166.045,"endTime":166.375,"body":"yeah."},{"speaker":"Magnus","startTime":168.015,"endTime":170.475,"body":"There's also a lot of,"},{"speaker":"Magnus","startTime":168.015,"endTime":170.475,"body":"uh, paperwork that needs to"},{"speaker":"Magnus","startTime":170.475,"endTime":174.584,"body":"happen before a jobs gets set up"},{"speaker":"Magnus","startTime":170.475,"endTime":174.584,"body":"before the physical work begins"},{"speaker":"Magnus","startTime":175.155,"endTime":177.584,"body":"to go over the SMT instructions"},{"speaker":"Magnus","startTime":175.155,"endTime":177.584,"body":"and things like that, and make"},{"speaker":"Magnus","startTime":177.584,"endTime":180.135,"body":"sure that all gets communicated"},{"speaker":"Magnus","startTime":177.584,"endTime":180.135,"body":"to the team on the floor."},{"speaker":"Magnus","startTime":180.465,"endTime":182.295,"body":"That's sort of the other,"},{"speaker":"Magnus","startTime":180.465,"endTime":182.295,"body":"other half of what I do."},{"speaker":"Magnus","startTime":182.715,"endTime":183.105,"body":"Yeah."},{"speaker":"Chris","startTime":183.285,"endTime":186.435,"body":"And that's very typical"},{"speaker":"Chris","startTime":183.285,"endTime":186.435,"body":"for everybody between both"},{"speaker":"Chris","startTime":186.435,"endTime":189.495,"body":"Worthington and CircuitHub"},{"speaker":"Chris","startTime":186.435,"endTime":189.495,"body":"nobody really does one job."},{"speaker":"Chris","startTime":189.614,"endTime":190.334,"body":"Everybody."},{"speaker":"Chris","startTime":190.784,"endTime":192.795,"body":"We're all involved in so much."},{"speaker":"Chris","startTime":193.185,"endTime":193.575,"body":"Yeah."},{"speaker":"Chris","startTime":193.785,"endTime":194.475,"body":"Well, that's awesome."},{"speaker":"Chris","startTime":195.225,"endTime":198.075,"body":"So, uh, Brett, before we get"},{"speaker":"Chris","startTime":195.225,"endTime":198.075,"body":"started, maybe you could give"},{"speaker":"Chris","startTime":198.075,"endTime":201.584,"body":"us a little bit of a background"},{"speaker":"Chris","startTime":198.075,"endTime":201.584,"body":"of where you came from and how"},{"speaker":"Chris","startTime":201.584,"endTime":202.635,"body":"you ended up at Worthington."},{"speaker":"Brett","startTime":203.144,"endTime":206.864,"body":"I've been at Worthington"},{"speaker":"Brett","startTime":203.144,"endTime":206.864,"body":"for just about five years, I"},{"speaker":"Brett","startTime":206.864,"endTime":210.015,"body":"believe next, next week will"},{"speaker":"Brett","startTime":206.864,"endTime":210.015,"body":"be, uh, my fifth year here."},{"speaker":"Brett","startTime":210.825,"endTime":215.385,"body":"And when I, when I started"},{"speaker":"Brett","startTime":210.825,"endTime":215.385,"body":"here at Worthington five years"},{"speaker":"Brett","startTime":215.385,"endTime":217.484,"body":"ago, I was not doing anything."},{"speaker":"Brett","startTime":217.695,"endTime":220.664,"body":"I was doing a completely"},{"speaker":"Brett","startTime":217.695,"endTime":220.664,"body":"different job."},{"speaker":"Brett","startTime":220.934,"endTime":223.034,"body":"Uh, I started working in"},{"speaker":"Brett","startTime":220.934,"endTime":223.034,"body":"shipping and receiving."},{"speaker":"Brett","startTime":224.13,"endTime":229.53,"body":"And learned Kitting um, would"},{"speaker":"Brett","startTime":224.13,"endTime":229.53,"body":"help, uh, kit get things out to"},{"speaker":"Brett","startTime":229.53,"endTime":232.62,"body":"the, to the assembly floor, uh,"},{"speaker":"Brett","startTime":229.53,"endTime":232.62,"body":"shipping at the end of the day,"},{"speaker":"Brett","startTime":232.95,"endTime":234.48,"body":"I was I'd go into the office."},{"speaker":"Brett","startTime":234.48,"endTime":238.32,"body":"I would, I would assist"},{"speaker":"Brett","startTime":234.48,"endTime":238.32,"body":"with some accounting, uh,"},{"speaker":"Brett","startTime":238.32,"endTime":239.88,"body":"whenever the need rose."},{"speaker":"Brett","startTime":240.39,"endTime":245.91,"body":"And eventually I, I started"},{"speaker":"Brett","startTime":240.39,"endTime":245.91,"body":"working more specifically"},{"speaker":"Brett","startTime":245.91,"endTime":249.09,"body":"doing, um, kind of"},{"speaker":"Brett","startTime":245.91,"endTime":249.09,"body":"administrative stuff."},{"speaker":"Brett","startTime":249.12,"endTime":250.89,"body":"And, and it's important"},{"speaker":"Brett","startTime":249.12,"endTime":250.89,"body":"to note when I first got"},{"speaker":"Brett","startTime":250.89,"endTime":252.75,"body":"hired at Worthington, I"},{"speaker":"Brett","startTime":250.89,"endTime":252.75,"body":"was fresh out of college."},{"speaker":"Brett","startTime":253.35,"endTime":256.68,"body":"I had no electrical"},{"speaker":"Brett","startTime":253.35,"endTime":256.68,"body":"engineering background."},{"speaker":"Brett","startTime":256.709,"endTime":258.18,"body":"I had no manufacturing."},{"speaker":"Chris","startTime":258.219,"endTime":259.389,"body":"What'd you"},{"speaker":"Chris","startTime":258.219,"endTime":259.389,"body":"go to school for?"},{"speaker":"Brett","startTime":259.729,"endTime":263.479,"body":"I went to school for,"},{"speaker":"Brett","startTime":259.729,"endTime":263.479,"body":"uh, political science, with a"},{"speaker":"Brett","startTime":263.479,"endTime":266.659,"body":"focus on, uh, the middle east."},{"speaker":"Brett","startTime":267.38,"endTime":271.099,"body":"I studied Arabic language for"},{"speaker":"Brett","startTime":267.38,"endTime":271.099,"body":"four years and, uh, political"},{"speaker":"Brett","startTime":271.099,"endTime":272.57,"body":"science and economics."},{"speaker":"Chris","startTime":272.57,"endTime":274.92,"body":"So not"},{"speaker":"Chris","startTime":272.57,"endTime":274.92,"body":"electronics manufacturing"},{"speaker":"Brett","startTime":274.98,"endTime":277.219,"body":"Nothing related"},{"speaker":"Brett","startTime":274.98,"endTime":277.219,"body":"to this, nothing at all."},{"speaker":"Brett","startTime":277.849,"endTime":278.21,"body":"And."},{"speaker":"Brett","startTime":279.01,"endTime":282.14,"body":"I, when I walked into"},{"speaker":"Brett","startTime":279.01,"endTime":282.14,"body":"Worthington, I had no idea"},{"speaker":"Brett","startTime":282.14,"endTime":284.179,"body":"that this was even still being"},{"speaker":"Brett","startTime":282.14,"endTime":284.179,"body":"done in the United States."},{"speaker":"Brett","startTime":284.239,"endTime":286.189,"body":"It was a complete shock to me."},{"speaker":"Brett","startTime":286.189,"endTime":290.63,"body":"It was, I was so excited"},{"speaker":"Brett","startTime":286.189,"endTime":290.63,"body":"when I took my first tour"},{"speaker":"Brett","startTime":290.63,"endTime":295.849,"body":"here to see in Western,"},{"speaker":"Brett","startTime":290.63,"endTime":295.849,"body":"Massachusetts, a factory doing"},{"speaker":"Brett","startTime":295.849,"endTime":297.049,"body":"what was being done here."},{"speaker":"Brett","startTime":297.049,"endTime":301.07,"body":"And at that point, uh, the"},{"speaker":"Brett","startTime":297.049,"endTime":301.07,"body":"machines that we currently"},{"speaker":"Brett","startTime":301.07,"endTime":304.34,"body":"have on the floor, where I"},{"speaker":"Brett","startTime":301.07,"endTime":304.34,"body":"think every machine on that"},{"speaker":"Brett","startTime":304.429,"endTime":308.599,"body":"floor at the moment, it was"},{"speaker":"Brett","startTime":304.429,"endTime":308.599,"body":"not there except for the reflow"},{"speaker":"Brett","startTime":308.599,"endTime":310.249,"body":"oven, the reflow oven and our,"},{"speaker":"Chris","startTime":310.249,"endTime":312.53,"body":"and our selective"},{"speaker":"Chris","startTime":310.249,"endTime":312.53,"body":"soldering machine."},{"speaker":"Brett","startTime":313.25,"endTime":314.63,"body":"Oh, yep, yep, yep."},{"speaker":"Brett","startTime":314.689,"endTime":316.4,"body":"And the rhythm, the rhythm."},{"speaker":"Brett","startTime":316.789,"endTime":321.109,"body":"But, uh, it was, it was really,"},{"speaker":"Brett","startTime":316.789,"endTime":321.109,"body":"it was a shock to me and I was,"},{"speaker":"Brett","startTime":321.169,"endTime":326.0,"body":"I was very lucky to kind of,"},{"speaker":"Brett","startTime":321.169,"endTime":326.0,"body":"uh, to find a spot here and"},{"speaker":"Brett","startTime":326.0,"endTime":329.989,"body":"over the course of the last"},{"speaker":"Brett","startTime":326.0,"endTime":329.989,"body":"five years, my, my I've just"},{"speaker":"Brett","startTime":329.989,"endTime":335.569,"body":"kind of, uh, started or learned"},{"speaker":"Brett","startTime":329.989,"endTime":335.569,"body":"along the way, uh, you know, how"},{"speaker":"Brett","startTime":335.569,"endTime":336.799,"body":"to do different things, right."},{"speaker":"Brett","startTime":337.94,"endTime":342.049,"body":"Um, now I do every, you know,"},{"speaker":"Brett","startTime":337.94,"endTime":342.049,"body":"I, my main goal here is to"},{"speaker":"Brett","startTime":342.049,"endTime":345.169,"body":"support the people who are"},{"speaker":"Brett","startTime":342.049,"endTime":345.169,"body":"actually assembling boards."},{"speaker":"Brett","startTime":345.53,"endTime":348.149,"body":"We kind of joke that, uh,"},{"speaker":"Brett","startTime":345.53,"endTime":348.149,"body":"the administrative folks"},{"speaker":"Brett","startTime":348.149,"endTime":352.039,"body":"are are  carpet walkers,"},{"speaker":"Brett","startTime":348.149,"endTime":352.039,"body":"but really at the end of"},{"speaker":"Brett","startTime":352.039,"endTime":353.18,"body":"the day, that is my goal."},{"speaker":"Brett","startTime":353.18,"endTime":357.26,"body":"Whether we're doing a rate, you"},{"speaker":"Brett","startTime":353.18,"endTime":357.26,"body":"know, whether I'm processing"},{"speaker":"Brett","startTime":357.26,"endTime":360.44,"body":"X, Y data into something the"},{"speaker":"Brett","startTime":357.26,"endTime":360.44,"body":"machines can, can, can work"},{"speaker":"Brett","startTime":360.44,"endTime":364.19,"body":"with, to, to place machines or"},{"speaker":"Brett","startTime":360.44,"endTime":364.19,"body":"ordering stencils and tooling."},{"speaker":"Brett","startTime":364.55,"endTime":367.49,"body":"Um, the goal is to execute"},{"speaker":"Brett","startTime":364.55,"endTime":367.49,"body":"the schedule and get, get"},{"speaker":"Brett","startTime":367.49,"endTime":368.469,"body":"the assembly folks there."},{"speaker":"Brett","startTime":368.469,"endTime":369.71,"body":"They're my end customer."},{"speaker":"Brett","startTime":369.979,"endTime":370.04,"body":"Yeah."},{"speaker":"Brett","startTime":370.76,"endTime":372.61,"body":"kitting in the, and the"},{"speaker":"Brett","startTime":370.76,"endTime":372.61,"body":"line and, and try to"},{"speaker":"Brett","startTime":372.62,"endTime":373.46,"body":"get them what they need."},{"speaker":"Brett","startTime":373.82,"endTime":374.0,"body":"Okay."},{"speaker":"Brett","startTime":374.18,"endTime":374.72,"body":"Um,"},{"speaker":"Chris","startTime":375.23,"endTime":378.02,"body":"well, and, uh, it doing"},{"speaker":"Chris","startTime":375.23,"endTime":378.02,"body":"a heck of a job, so yeah."},{"speaker":"Chris","startTime":378.05,"endTime":379.97,"body":"Otherwise you wouldn't have been"},{"speaker":"Chris","startTime":378.05,"endTime":379.97,"body":"here for five years, I guess."},{"speaker":"Chris","startTime":379.97,"endTime":380.15,"body":"Huh?"},{"speaker":"Chris","startTime":381.11,"endTime":382.64,"body":"Um, awesome."},{"speaker":"Chris","startTime":382.67,"endTime":387.05,"body":"So, uh, Magnus, if you can"},{"speaker":"Chris","startTime":382.67,"endTime":387.05,"body":"give us a, kind of a similar"},{"speaker":"Chris","startTime":387.05,"endTime":391.94,"body":"background and, and, uh, perhaps"},{"speaker":"Chris","startTime":387.05,"endTime":391.94,"body":"like Brett mentioned, uh, how"},{"speaker":"Chris","startTime":391.94,"endTime":395.21,"body":"he got started at Worthington"},{"speaker":"Chris","startTime":391.94,"endTime":395.21,"body":"versus, or how you got started"},{"speaker":"Chris","startTime":395.21,"endTime":397.7,"body":"at Worthington versus maybe"},{"speaker":"Chris","startTime":395.21,"endTime":397.7,"body":"what you're doing today."},{"speaker":"Chris","startTime":398.42,"endTime":398.72,"body":"Um,"},{"speaker":"Magnus","startTime":398.75,"endTime":401.6,"body":"my background's a little"},{"speaker":"Magnus","startTime":398.75,"endTime":401.6,"body":"bit different if you hadn't"},{"speaker":"Magnus","startTime":402.32,"endTime":405.47,"body":"figured it out by my accent, but"},{"speaker":"Magnus","startTime":402.32,"endTime":405.47,"body":"I'm, uh, didn't grow up in the"},{"speaker":"Magnus","startTime":405.47,"endTime":408.71,"body":"U S I'm actually from my Iceland"},{"speaker":"Magnus","startTime":405.47,"endTime":408.71,"body":"and went to school for business."},{"speaker":"Magnus","startTime":408.71,"endTime":411.98,"body":"And I bounced around quite"},{"speaker":"Magnus","startTime":408.71,"endTime":411.98,"body":"a variety of different"},{"speaker":"Magnus","startTime":411.98,"endTime":414.77,"body":"jobs before starting"},{"speaker":"Magnus","startTime":411.98,"endTime":414.77,"body":"work at the Worthington."},{"speaker":"Magnus","startTime":414.8,"endTime":418.94,"body":"But, uh, mostly I worked"},{"speaker":"Magnus","startTime":414.8,"endTime":418.94,"body":"in the packaging or, well,"},{"speaker":"Magnus","startTime":419.09,"endTime":422.81,"body":"similar to you, Chris sales"},{"speaker":"Magnus","startTime":419.09,"endTime":422.81,"body":"about manufacturing equipment,"},{"speaker":"Magnus","startTime":423.17,"endTime":426.65,"body":"mostly on the packaging"},{"speaker":"Magnus","startTime":423.17,"endTime":426.65,"body":"site then, uh, after I began"},{"speaker":"Magnus","startTime":426.65,"endTime":427.43,"body":"working at Worthington."},{"speaker":"Magnus","startTime":428.405,"endTime":431.164,"body":"Much like Brett I cycled"},{"speaker":"Magnus","startTime":428.405,"endTime":431.164,"body":"through most departments in the"},{"speaker":"Magnus","startTime":431.164,"endTime":435.784,"body":"company, especially shipping"},{"speaker":"Magnus","startTime":431.164,"endTime":435.784,"body":"and, uh, things that touch on,"},{"speaker":"Magnus","startTime":435.995,"endTime":438.905,"body":"on the parts and, you know,"},{"speaker":"Magnus","startTime":435.995,"endTime":438.905,"body":"later on assembly as well."},{"speaker":"Chris","startTime":439.414,"endTime":439.685,"body":"Yeah."},{"speaker":"Chris","startTime":439.685,"endTime":441.695,"body":"I've seen you out on"},{"speaker":"Chris","startTime":439.685,"endTime":441.695,"body":"the manufacturing line"},{"speaker":"Chris","startTime":441.695,"endTime":442.955,"body":"before helping those guys."},{"speaker":"Magnus","startTime":443.164,"endTime":443.435,"body":"Yeah."},{"speaker":"Magnus","startTime":443.435,"endTime":448.984,"body":"I think a lot of us can hop in"},{"speaker":"Magnus","startTime":443.435,"endTime":448.984,"body":"on most, most, uh, aspects of,"},{"speaker":"Magnus","startTime":448.984,"endTime":452.705,"body":"of the assembly and, uh, sort"},{"speaker":"Magnus","startTime":448.984,"endTime":452.705,"body":"of the, the value chain from"},{"speaker":"Magnus","startTime":452.705,"endTime":456.305,"body":"when, the parts get in the door"},{"speaker":"Magnus","startTime":452.705,"endTime":456.305,"body":"to when they leave the building,"},{"speaker":"Magnus","startTime":456.604,"endTime":459.664,"body":"because that is a lot of things"},{"speaker":"Magnus","startTime":456.604,"endTime":459.664,"body":"that require a lot of expertise"},{"speaker":"Magnus","startTime":459.664,"endTime":464.015,"body":"in a lot of, uh, experience such"},{"speaker":"Magnus","startTime":459.664,"endTime":464.015,"body":"as inspection and soldering."},{"speaker":"Magnus","startTime":464.015,"endTime":464.555,"body":"I can't do."},{"speaker":"Magnus","startTime":465.305,"endTime":466.895,"body":"That's a very particular skill."},{"speaker":"Chris","startTime":467.794,"endTime":467.945,"body":"Yeah."},{"speaker":"Chris","startTime":468.034,"endTime":470.914,"body":"I, I pretend that I know how"},{"speaker":"Chris","startTime":468.034,"endTime":470.914,"body":"to solder, but let's be honest."},{"speaker":"Chris","startTime":470.914,"endTime":473.495,"body":"I really don't know what I'm"},{"speaker":"Chris","startTime":470.914,"endTime":473.495,"body":"doing compared to the folks who"},{"speaker":"Chris","startTime":473.495,"endTime":474.604,"body":"are doing it every single day."},{"speaker":"Magnus","startTime":474.905,"endTime":475.205,"body":"Yeah."},{"speaker":"Magnus","startTime":475.315,"endTime":475.995,"body":"That's."},{"speaker":"Magnus","startTime":477.755,"endTime":480.875,"body":"Uh, interesting skill to see"},{"speaker":"Magnus","startTime":477.755,"endTime":480.875,"body":"people develop over the years."},{"speaker":"Magnus","startTime":480.875,"endTime":482.825,"body":"I certainly can't."},{"speaker":"Magnus","startTime":482.825,"endTime":485.494,"body":"Uh, can't sit in those"},{"speaker":"Magnus","startTime":482.825,"endTime":485.494,"body":"seats and do their jobs."},{"speaker":"Chris","startTime":485.494,"endTime":485.664,"body":"Yeah."},{"speaker":"Chris","startTime":485.835,"endTime":488.195,"body":"And I mean, how could you,"},{"speaker":"Chris","startTime":485.835,"endTime":488.195,"body":"I mean, you're so used"},{"speaker":"Chris","startTime":488.195,"endTime":489.604,"body":"to walking on carpet now."},{"speaker":"Chris","startTime":489.604,"endTime":492.335,"body":"I'm not sure that your feet can"},{"speaker":"Chris","startTime":489.604,"endTime":492.335,"body":"handle the manufacturing floor."},{"speaker":"Chris","startTime":495.364,"endTime":495.844,"body":"Awesome."},{"speaker":"Chris","startTime":496.114,"endTime":500.075,"body":"Um, um, you know, normally we"},{"speaker":"Chris","startTime":496.114,"endTime":500.075,"body":"would like to take a few minutes"},{"speaker":"Chris","startTime":500.075,"endTime":502.294,"body":"just to talk about what the"},{"speaker":"Chris","startTime":500.075,"endTime":502.294,"body":"past few weeks have been like."},{"speaker":"Chris","startTime":502.294,"endTime":506.315,"body":"I know one thing that's been on"},{"speaker":"Chris","startTime":502.294,"endTime":506.315,"body":"my mind is we had a, a customer"},{"speaker":"Chris","startTime":506.315,"endTime":509.585,"body":"placed an order for a really,"},{"speaker":"Chris","startTime":506.315,"endTime":509.585,"body":"really large circuit board."},{"speaker":"Chris","startTime":509.585,"endTime":514.145,"body":"Something that our equipment"},{"speaker":"Chris","startTime":509.585,"endTime":514.145,"body":"is not designed to handle."},{"speaker":"Chris","startTime":514.655,"endTime":517.625,"body":"And, uh, that's been pretty"},{"speaker":"Chris","startTime":514.655,"endTime":517.625,"body":"exciting trying to figure out"},{"speaker":"Chris","startTime":517.625,"endTime":520.744,"body":"how in the world we're going to"},{"speaker":"Chris","startTime":517.625,"endTime":520.744,"body":"build this thing, but they, we"},{"speaker":"Chris","startTime":520.744,"endTime":522.724,"body":"told them ahead of time, right?"},{"speaker":"Chris","startTime":522.754,"endTime":524.194,"body":"Remember this"},{"speaker":"Chris","startTime":522.754,"endTime":524.194,"body":"conversation, Brett?"},{"speaker":"Chris","startTime":524.285,"endTime":524.555,"body":"Oh,"},{"speaker":"Brett","startTime":524.555,"endTime":524.885,"body":"yes."},{"speaker":"Brett","startTime":525.125,"endTime":528.935,"body":"This was a, this is weeks and"},{"speaker":"Brett","startTime":525.125,"endTime":528.935,"body":"weeks in the making and, uh,"},{"speaker":"Brett","startTime":529.474,"endTime":532.204,"body":"involved a lot of people here"},{"speaker":"Brett","startTime":529.474,"endTime":532.204,"body":"and a lot of reliance on,"},{"speaker":"Brett","startTime":532.234,"endTime":535.145,"body":"uh, your expertise as well"},{"speaker":"Brett","startTime":532.234,"endTime":535.145,"body":"as, uh, other folks here."},{"speaker":"Brett","startTime":535.474,"endTime":535.655,"body":"Yeah."},{"speaker":"Chris","startTime":536.744,"endTime":539.615,"body":"And, and the, you know,"},{"speaker":"Chris","startTime":536.744,"endTime":539.615,"body":"I think what was important is"},{"speaker":"Chris","startTime":539.615,"endTime":542.615,"body":"we told them like, Hey, we've"},{"speaker":"Chris","startTime":539.615,"endTime":542.615,"body":"never done this before, are"},{"speaker":"Chris","startTime":542.645,"endTime":544.535,"body":"you okay with us tackling this?"},{"speaker":"Chris","startTime":544.535,"endTime":544.805,"body":"You know?"},{"speaker":"Chris","startTime":545.405,"endTime":549.214,"body":"And then, you know, now we've"},{"speaker":"Chris","startTime":545.405,"endTime":549.214,"body":"had all kinds of shipping delays"},{"speaker":"Chris","startTime":549.214,"endTime":552.005,"body":"with special tools and oh yeah."},{"speaker":"Chris","startTime":552.275,"endTime":553.744,"body":"Good stuff, beautiful stuff."},{"speaker":"Chris","startTime":553.895,"endTime":555.305,"body":"But, uh, yeah."},{"speaker":"Chris","startTime":555.335,"endTime":557.255,"body":"Um, I'm looking forward"},{"speaker":"Chris","startTime":555.335,"endTime":557.255,"body":"to building those things."},{"speaker":"Chris","startTime":557.255,"endTime":559.115,"body":"That's going to be, it's"},{"speaker":"Chris","startTime":557.255,"endTime":559.115,"body":"going to be a real treat."},{"speaker":"Chris","startTime":559.115,"endTime":559.415,"body":"I'm sure."},{"speaker":"Chris","startTime":559.415,"endTime":561.365,"body":"Everybody's going to"},{"speaker":"Chris","startTime":559.415,"endTime":561.365,"body":"look at those here."},{"speaker":"Chris","startTime":561.395,"endTime":563.075,"body":"We're probably not even"},{"speaker":"Chris","startTime":561.395,"endTime":563.075,"body":"going to have boxes big"},{"speaker":"Chris","startTime":563.075,"endTime":564.214,"body":"enough to ship these things."},{"speaker":"Brett","startTime":566.525,"endTime":568.984,"body":"Pass the trays and"},{"speaker":"Brett","startTime":566.525,"endTime":568.984,"body":"have a courier pickup."},{"speaker":"Chris","startTime":569.435,"endTime":570.875,"body":"Yeah, I,"},{"speaker":"Chris","startTime":569.435,"endTime":570.875,"body":"is that seriously?"},{"speaker":"Chris","startTime":570.875,"endTime":571.984,"body":"What we're planning on doing?"},{"speaker":"Brett","startTime":572.555,"endTime":572.825,"body":"Yes."},{"speaker":"Brett","startTime":572.825,"endTime":573.035,"body":"Yeah."},{"speaker":"Brett","startTime":573.035,"endTime":574.625,"body":"We're going to ship"},{"speaker":"Brett","startTime":573.035,"endTime":574.625,"body":"those out on trays."},{"speaker":"Brett","startTime":574.655,"endTime":577.325,"body":"There'll be too heavy"},{"speaker":"Brett","startTime":574.655,"endTime":577.325,"body":"to actually safely ship."},{"speaker":"Brett","startTime":579.365,"endTime":579.595,"body":"Yeah."},{"speaker":"Brett","startTime":580.075,"endTime":582.065,"body":"They're expected to"},{"speaker":"Brett","startTime":580.075,"endTime":582.065,"body":"weigh about 12 pounds."},{"speaker":"Brett","startTime":582.065,"endTime":585.545,"body":"The ferrite cores on the"},{"speaker":"Brett","startTime":582.065,"endTime":585.545,"body":"inductors, uh, alone are about"},{"speaker":"Brett","startTime":585.545,"endTime":586.755,"body":"eight pounds uninstalled."},{"speaker":"Chris","startTime":587.075,"endTime":589.265,"body":"Oh my a 12"},{"speaker":"Chris","startTime":587.075,"endTime":589.265,"body":"pound circuit board."},{"speaker":"Melissa","startTime":589.505,"endTime":590.555,"body":"Each board is 12"},{"speaker":"Brett","startTime":590.555,"endTime":591.065,"body":"pounds."},{"speaker":"Brett","startTime":591.454,"endTime":591.875,"body":"Yeah."},{"speaker":"Brett","startTime":591.905,"endTime":592.565,"body":"About"},{"speaker":"Chris","startTime":592.565,"endTime":593.275,"body":"that."},{"speaker":"Chris","startTime":593.555,"endTime":594.155,"body":"That's cool."},{"speaker":"Chris","startTime":594.395,"endTime":594.525,"body":"Yeah."},{"speaker":"Chris","startTime":594.525,"endTime":595.265,"body":"That's exciting."},{"speaker":"Chris","startTime":596.419,"endTime":598.55,"body":"So that was kind of a neat"},{"speaker":"Chris","startTime":596.419,"endTime":598.55,"body":"thing that happened this week."},{"speaker":"Chris","startTime":598.55,"endTime":601.069,"body":"And, you know, there's always"},{"speaker":"Chris","startTime":598.55,"endTime":601.069,"body":"kinds of weird stuff going on"},{"speaker":"Chris","startTime":601.069,"endTime":604.7,"body":"and excited to be able to kind"},{"speaker":"Chris","startTime":601.069,"endTime":604.7,"body":"of stretch our legs a little"},{"speaker":"Chris","startTime":604.7,"endTime":607.46,"body":"bit, get a little exercise and"},{"speaker":"Chris","startTime":604.7,"endTime":607.46,"body":"see if we can build something"},{"speaker":"Chris","startTime":607.46,"endTime":608.54,"body":"that we've never done before."},{"speaker":"Chris","startTime":608.54,"endTime":610.069,"body":"I'm, I'm pretty"},{"speaker":"Chris","startTime":608.54,"endTime":610.069,"body":"confident we'll be okay."},{"speaker":"Chris","startTime":610.069,"endTime":610.909,"body":"I think we'll figure it out."},{"speaker":"Chris","startTime":611.569,"endTime":615.2,"body":"Um, but so the reason we're"},{"speaker":"Chris","startTime":611.569,"endTime":615.2,"body":"bringing on Magnus and Brett"},{"speaker":"Chris","startTime":615.22,"endTime":617.72,"body":"this week is because we really"},{"speaker":"Chris","startTime":615.22,"endTime":617.72,"body":"wanted to get a chance to talk"},{"speaker":"Chris","startTime":617.72,"endTime":622.22,"body":"about what it's like to actually"},{"speaker":"Chris","startTime":617.72,"endTime":622.22,"body":"get parts into the building."},{"speaker":"Chris","startTime":622.25,"endTime":626.03,"body":"And it's an, obviously a very"},{"speaker":"Chris","startTime":622.25,"endTime":626.03,"body":"oversimplified version of what"},{"speaker":"Chris","startTime":626.03,"endTime":631.25,"body":"purchasing is like, but maybe"},{"speaker":"Chris","startTime":626.03,"endTime":631.25,"body":"if, uh, Uh, if Brett, if you"},{"speaker":"Chris","startTime":631.25,"endTime":635.0,"body":"want to speak a little bit"},{"speaker":"Chris","startTime":631.25,"endTime":635.0,"body":"about, you know, real briefly"},{"speaker":"Chris","startTime":635.0,"endTime":638.51,"body":"your process of ordering parts"},{"speaker":"Chris","startTime":635.0,"endTime":638.51,"body":"versus Magnus, your, your,"},{"speaker":"Chris","startTime":638.51,"endTime":641.99,"body":"your process of ordering parts,"},{"speaker":"Chris","startTime":638.51,"endTime":641.99,"body":"because I know, uh, while you"},{"speaker":"Chris","startTime":641.99,"endTime":645.02,"body":"two share responsibilities"},{"speaker":"Chris","startTime":641.99,"endTime":645.02,"body":"and you overlap in what you do"},{"speaker":"Chris","startTime":645.02,"endTime":648.23,"body":"most of the time, I know Brett,"},{"speaker":"Chris","startTime":645.02,"endTime":648.23,"body":"mostly you focus on ordering"},{"speaker":"Chris","startTime":648.5,"endTime":652.67,"body":"parts for our Worthington"},{"speaker":"Chris","startTime":648.5,"endTime":652.67,"body":"direct customers and Magnus."},{"speaker":"Chris","startTime":652.67,"endTime":656.21,"body":"I know you spend a significant"},{"speaker":"Chris","startTime":652.67,"endTime":656.21,"body":"majority of your time ordering"},{"speaker":"Chris","startTime":656.21,"endTime":658.91,"body":"parts for our CircuitHub orders."},{"speaker":"Chris","startTime":659.24,"endTime":662.0,"body":"So maybe Brett, if you want"},{"speaker":"Chris","startTime":659.24,"endTime":662.0,"body":"to talk about a little bit"},{"speaker":"Chris","startTime":662.0,"endTime":665.9,"body":"of what your process is like,"},{"speaker":"Chris","startTime":662.0,"endTime":665.9,"body":"and, and, and that sort of"},{"speaker":"Chris","startTime":665.9,"endTime":668.69,"body":"thing, and who you buy from"},{"speaker":"Chris","startTime":665.9,"endTime":668.69,"body":"and you know, where you click"},{"speaker":"Chris","startTime":668.69,"endTime":669.59,"body":"and all that kind of stuff."},{"speaker":"Brett","startTime":669.9,"endTime":670.31,"body":"Sure."},{"speaker":"Brett","startTime":670.31,"endTime":674.48,"body":"So, um, Within the last couple"},{"speaker":"Brett","startTime":670.31,"endTime":674.48,"body":"of years, we've actually"},{"speaker":"Brett","startTime":674.51,"endTime":677.78,"body":"drastically improved our"},{"speaker":"Brett","startTime":674.51,"endTime":677.78,"body":"purchasing process, uh, to"},{"speaker":"Brett","startTime":677.78,"endTime":680.359,"body":"support Worthington direct"},{"speaker":"Brett","startTime":677.78,"endTime":680.359,"body":"customers, uh, through the use"},{"speaker":"Brett","startTime":680.359,"endTime":684.109,"body":"of some, some pretty cool API"},{"speaker":"Brett","startTime":680.359,"endTime":684.109,"body":"based software that allows us to"},{"speaker":"Brett","startTime":684.109,"endTime":686.51,"body":"buy faster and more accurately."},{"speaker":"Brett","startTime":687.29,"endTime":691.04,"body":"Um, the old school way of buying"},{"speaker":"Brett","startTime":687.29,"endTime":691.04,"body":"was essentially to create a"},{"speaker":"Brett","startTime":691.04,"endTime":695.389,"body":"quote in an Excel sheet, and"},{"speaker":"Brett","startTime":691.04,"endTime":695.389,"body":"then use that as your, uh, kind"},{"speaker":"Brett","startTime":695.389,"endTime":697.52,"body":"of your instructions for buying."},{"speaker":"Brett","startTime":697.97,"endTime":703.159,"body":"Uh, we now rely a lot on"},{"speaker":"Brett","startTime":697.97,"endTime":703.159,"body":"software based exports to"},{"speaker":"Brett","startTime":703.43,"endTime":705.859,"body":"tell us what we should be"},{"speaker":"Brett","startTime":703.43,"endTime":705.859,"body":"buying, how much we should"},{"speaker":"Brett","startTime":705.859,"endTime":709.28,"body":"be buying and from where in"},{"speaker":"Brett","startTime":705.859,"endTime":709.28,"body":"order to get the best price."},{"speaker":"Brett","startTime":709.94,"endTime":714.68,"body":"Um, and more importantly,"},{"speaker":"Brett","startTime":709.94,"endTime":714.68,"body":"uh, the best lead time"},{"speaker":"Brett","startTime":714.68,"endTime":716.51,"body":"to get those parts here"},{"speaker":"Brett","startTime":714.68,"endTime":716.51,"body":"as quickly as possible."},{"speaker":"Brett","startTime":717.26,"endTime":723.605,"body":"Um, so our buying process really"},{"speaker":"Brett","startTime":717.26,"endTime":723.605,"body":"begins in our quoting process."},{"speaker":"Brett","startTime":723.964,"endTime":726.095,"body":"Our quoting software"},{"speaker":"Brett","startTime":723.964,"endTime":726.095,"body":"is going to generate"},{"speaker":"Brett","startTime":726.095,"endTime":727.774,"body":"those buy sheets for us."},{"speaker":"Brett","startTime":727.774,"endTime":731.915,"body":"And that helps maintain"},{"speaker":"Brett","startTime":727.774,"endTime":731.915,"body":"a continuity between a"},{"speaker":"Brett","startTime":731.915,"endTime":734.494,"body":"buy that we might do to"},{"speaker":"Brett","startTime":731.915,"endTime":734.494,"body":"support in order this year."},{"speaker":"Brett","startTime":734.974,"endTime":737.944,"body":"Uh, and, uh, by that we"},{"speaker":"Brett","startTime":734.974,"endTime":737.944,"body":"might do to support a"},{"speaker":"Brett","startTime":737.944,"endTime":739.474,"body":"repeat order next year."},{"speaker":"Chris","startTime":739.895,"endTime":742.804,"body":"And probably also does"},{"speaker":"Chris","startTime":739.895,"endTime":742.804,"body":"that help, like with budgeting,"},{"speaker":"Chris","startTime":742.804,"endTime":745.415,"body":"like staying within budget,"},{"speaker":"Chris","startTime":742.804,"endTime":745.415,"body":"once you actually cause you're"},{"speaker":"Chris","startTime":745.474,"endTime":748.085,"body":"you're, if you're using the"},{"speaker":"Chris","startTime":745.474,"endTime":748.085,"body":"same quoting, you're the same"},{"speaker":"Chris","startTime":748.085,"endTime":750.815,"body":"tool to do quoting that helps"},{"speaker":"Chris","startTime":748.085,"endTime":750.815,"body":"you to do purchasing, does"},{"speaker":"Chris","startTime":750.815,"endTime":751.835,"body":"it help you keep in budget"},{"speaker":"Brett","startTime":752.334,"endTime":755.155,"body":"Of course, budget"},{"speaker":"Brett","startTime":752.334,"endTime":755.155,"body":"is, is a really, is a"},{"speaker":"Brett","startTime":755.155,"endTime":756.265,"body":"very important thing."},{"speaker":"Brett","startTime":756.655,"endTime":758.935,"body":"And not only does it help"},{"speaker":"Brett","startTime":756.655,"endTime":758.935,"body":"you stay within budget,"},{"speaker":"Brett","startTime":759.295,"endTime":760.435,"body":"but it also helps us."},{"speaker":"Brett","startTime":760.435,"endTime":763.285,"body":"When we go back to a customer,"},{"speaker":"Brett","startTime":760.435,"endTime":763.285,"body":"let's say a year or two from"},{"speaker":"Brett","startTime":763.285,"endTime":767.214,"body":"now, it helps us to explain"},{"speaker":"Brett","startTime":763.285,"endTime":767.214,"body":"to them, know this there's a"},{"speaker":"Brett","startTime":767.214,"endTime":770.454,"body":"price increase, and we can point"},{"speaker":"Brett","startTime":767.214,"endTime":770.454,"body":"to exact lines in the bill of"},{"speaker":"Brett","startTime":770.454,"endTime":774.895,"body":"material and explain, uh, last"},{"speaker":"Brett","startTime":770.454,"endTime":774.895,"body":"time we were able to get it from"},{"speaker":"Brett","startTime":774.895,"endTime":779.484,"body":"vendor X, Y, Z, at this price,"},{"speaker":"Brett","startTime":774.895,"endTime":779.484,"body":"we now have to get it from."},{"speaker":"Brett","startTime":780.295,"endTime":784.105,"body":"You know, vendor ABC at a"},{"speaker":"Brett","startTime":780.295,"endTime":784.105,"body":"higher price, um, or in some"},{"speaker":"Brett","startTime":784.105,"endTime":787.704,"body":"cases, uh, prices go down, uh,"},{"speaker":"Brett","startTime":784.105,"endTime":787.704,"body":"we get better price discounts"},{"speaker":"Brett","startTime":787.704,"endTime":791.275,"body":"as time goes on and, and"},{"speaker":"Brett","startTime":787.704,"endTime":791.275,"body":"we're able to, to, uh, be a"},{"speaker":"Brett","startTime":791.275,"endTime":792.295,"body":"little bit more competitive"},{"speaker":"Chris","startTime":793.225,"endTime":794.185,"body":"if I need a good deal."},{"speaker":"Chris","startTime":794.185,"endTime":796.285,"body":"You can always come to Chris"},{"speaker":"Chris","startTime":794.185,"endTime":796.285,"body":"denny's electronic shop."},{"speaker":"Brett","startTime":797.875,"endTime":799.885,"body":"That's sort through"},{"speaker":"Brett","startTime":797.875,"endTime":799.885,"body":"all your cardboard boxes."},{"speaker":"Chris","startTime":801.655,"endTime":802.464,"body":"Yeah, exactly."},{"speaker":"Brett","startTime":802.944,"endTime":807.115,"body":"But essentially once the,"},{"speaker":"Brett","startTime":802.944,"endTime":807.115,"body":"once a we have given a customer"},{"speaker":"Brett","startTime":807.115,"endTime":809.545,"body":"a quote and they come back to"},{"speaker":"Brett","startTime":807.115,"endTime":809.545,"body":"us, we generate a buy sheet"},{"speaker":"Brett","startTime":809.814,"endTime":811.074,"body":"out of our quoting software."},{"speaker":"Brett","startTime":811.375,"endTime":815.694,"body":"And then we will go to any"},{"speaker":"Brett","startTime":811.375,"endTime":815.694,"body":"number of vendors, uh, most"},{"speaker":"Brett","startTime":815.694,"endTime":817.465,"body":"popular among our supply chain."},{"speaker":"Brett","startTime":817.465,"endTime":821.515,"body":"Or Digi-Key, Mouser, uh,"},{"speaker":"Brett","startTime":817.465,"endTime":821.515,"body":"we work a lot with Aero,"},{"speaker":"Brett","startTime":821.515,"endTime":824.454,"body":"future TTI, uh, Highland."},{"speaker":"Brett","startTime":825.074,"endTime":829.105,"body":"We might use one, we might"},{"speaker":"Brett","startTime":825.074,"endTime":829.105,"body":"use 12 vendors to support"},{"speaker":"Brett","startTime":829.105,"endTime":830.185,"body":"any particular order."},{"speaker":"Brett","startTime":830.245,"endTime":833.844,"body":"Uh, it all depends on the"},{"speaker":"Brett","startTime":830.245,"endTime":833.844,"body":"complexity of the parts involved"},{"speaker":"Brett","startTime":833.844,"endTime":835.165,"body":"and, and the supply chain."},{"speaker":"Chris","startTime":835.704,"endTime":837.265,"body":"Can you give"},{"speaker":"Chris","startTime":835.704,"endTime":837.265,"body":"us an example of, of."},{"speaker":"Chris","startTime":838.18,"endTime":844.0,"body":"Y maybe you would buy from"},{"speaker":"Chris","startTime":838.18,"endTime":844.0,"body":"one vendor versus another,"},{"speaker":"Chris","startTime":844.51,"endTime":848.35,"body":"like where exactly, or how"},{"speaker":"Chris","startTime":844.51,"endTime":848.35,"body":"exactly are you making that"},{"speaker":"Chris","startTime":848.35,"endTime":850.39,"body":"decision besides price?"},{"speaker":"Chris","startTime":850.84,"endTime":852.88,"body":"Is there any other factors"},{"speaker":"Chris","startTime":850.84,"endTime":852.88,"body":"of why you would buy from"},{"speaker":"Chris","startTime":852.88,"endTime":853.78,"body":"one vendor or another?"},{"speaker":"Brett","startTime":854.14,"endTime":856.66,"body":"So certain vendors"},{"speaker":"Brett","startTime":854.14,"endTime":856.66,"body":"specialize in certain types"},{"speaker":"Brett","startTime":856.66,"endTime":860.86,"body":"of technology, for example,"},{"speaker":"Brett","startTime":856.66,"endTime":860.86,"body":"a Digi-Key, they specialize"},{"speaker":"Brett","startTime":860.86,"endTime":862.81,"body":"in everything, everything"},{"speaker":"Brett","startTime":860.86,"endTime":862.81,"body":"under the sun, you can find"},{"speaker":"Brett","startTime":862.81,"endTime":866.86,"body":"at Digi-Key, but if you're"},{"speaker":"Brett","startTime":862.81,"endTime":866.86,"body":"working with a really expensive,"},{"speaker":"Brett","startTime":867.069,"endTime":871.24,"body":"uh, interconnect or connector"},{"speaker":"Brett","startTime":867.069,"endTime":871.24,"body":"products in those cases,"},{"speaker":"Brett","startTime":871.24,"endTime":874.96,"body":"oftentimes going over to TTI"},{"speaker":"Brett","startTime":871.24,"endTime":874.96,"body":"or Highland vendors that are"},{"speaker":"Brett","startTime":874.96,"endTime":879.43,"body":"a little bit more specialized"},{"speaker":"Brett","startTime":874.96,"endTime":879.43,"body":"in those areas, uh, tend to"},{"speaker":"Brett","startTime":879.43,"endTime":884.08,"body":"have better pricing, secondary"},{"speaker":"Brett","startTime":879.43,"endTime":884.08,"body":"to pricing, uh, is just the"},{"speaker":"Brett","startTime":884.08,"endTime":888.76,"body":"fact that the, the longer the"},{"speaker":"Brett","startTime":884.08,"endTime":888.76,"body":"list of vendors gets the more"},{"speaker":"Brett","startTime":889.525,"endTime":893.814,"body":"labor is involved in the actual"},{"speaker":"Brett","startTime":889.525,"endTime":893.814,"body":"receiving team handling all of"},{"speaker":"Brett","startTime":893.814,"endTime":895.675,"body":"those incoming boxes, right?"},{"speaker":"Brett","startTime":895.675,"endTime":899.575,"body":"Sorting all of those"},{"speaker":"Brett","startTime":895.675,"endTime":899.575,"body":"incoming parts from a"},{"speaker":"Brett","startTime":899.575,"endTime":900.805,"body":"multitude of vendors."},{"speaker":"Brett","startTime":901.075,"endTime":904.945,"body":"So when we can we take into"},{"speaker":"Brett","startTime":901.075,"endTime":904.945,"body":"account things like shipping"},{"speaker":"Brett","startTime":904.945,"endTime":908.605,"body":"costs, the amount of labor"},{"speaker":"Brett","startTime":904.945,"endTime":908.605,"body":"that'll be expended, uh,"},{"speaker":"Brett","startTime":908.635,"endTime":912.355,"body":"during the kitting process,"},{"speaker":"Brett","startTime":908.635,"endTime":912.355,"body":"uh, if we can buy a part for"},{"speaker":"Brett","startTime":912.355,"endTime":916.195,"body":"$20 cheaper at one vendor,"},{"speaker":"Brett","startTime":912.355,"endTime":916.195,"body":"but it's going to cost $10 in"},{"speaker":"Brett","startTime":916.195,"endTime":918.895,"body":"shipping plus another half hour."},{"speaker":"Brett","startTime":918.895,"endTime":922.945,"body":"And, uh, in kitting time, we'll,"},{"speaker":"Brett","startTime":918.895,"endTime":922.945,"body":"we'll oftentimes just stick with"},{"speaker":"Brett","startTime":922.945,"endTime":926.425,"body":"the vendor that costs 10 bucks"},{"speaker":"Brett","startTime":922.945,"endTime":926.425,"body":"more because it's more, it comes"},{"speaker":"Brett","startTime":926.455,"endTime":928.585,"body":"down to a matter of process"},{"speaker":"Brett","startTime":926.455,"endTime":928.585,"body":"efficiency at that point."},{"speaker":"Chris","startTime":929.185,"endTime":929.575,"body":"Yeah."},{"speaker":"Chris","startTime":929.635,"endTime":929.795,"body":"Yeah."},{"speaker":"Chris","startTime":929.814,"endTime":931.765,"body":"There's, there's more"},{"speaker":"Chris","startTime":929.814,"endTime":931.765,"body":"costs than just what you"},{"speaker":"Chris","startTime":931.765,"endTime":932.995,"body":"pay your vendor, right?"},{"speaker":"Chris","startTime":933.015,"endTime":933.455,"body":"Yes."},{"speaker":"Brett","startTime":933.685,"endTime":934.615,"body":"There are labor costs."},{"speaker":"Brett","startTime":934.645,"endTime":935.695,"body":"There are shipping costs."},{"speaker":"Brett","startTime":935.725,"endTime":938.305,"body":"There are, uh, kitting"},{"speaker":"Brett","startTime":935.725,"endTime":938.305,"body":"costs, uh, everything,"},{"speaker":"Brett","startTime":938.335,"endTime":939.265,"body":"everything gets taken into."},{"speaker":"Chris","startTime":940.209,"endTime":942.91,"body":"There's a, I don't want"},{"speaker":"Chris","startTime":940.209,"endTime":942.91,"body":"Jonathan to yell at me from"},{"speaker":"Chris","startTime":942.91,"endTime":945.219,"body":"buying from 12 vendors costs."},{"speaker":"Brett","startTime":946.719,"endTime":947.199,"body":"Yes."},{"speaker":"Brett","startTime":947.8,"endTime":948.31,"body":"Yes."},{"speaker":"Brett","startTime":948.699,"endTime":953.05,"body":"There's also the fact that"},{"speaker":"Brett","startTime":948.699,"endTime":953.05,"body":"the more, the more variables"},{"speaker":"Brett","startTime":953.05,"endTime":955.119,"body":"you introduce, the more"},{"speaker":"Brett","startTime":953.05,"endTime":955.119,"body":"likely you are to have"},{"speaker":"Brett","startTime":955.119,"endTime":955.719,"body":"a problem."},{"speaker":"Chris","startTime":956.259,"endTime":956.739,"body":"Right."},{"speaker":"Chris","startTime":956.859,"endTime":958.18,"body":"That's no, that's a great point."},{"speaker":"Chris","startTime":958.239,"endTime":959.29,"body":"I didn't ever even"},{"speaker":"Chris","startTime":958.239,"endTime":959.29,"body":"think of that."},{"speaker":"Chris","startTime":959.319,"endTime":959.589,"body":"Yeah."},{"speaker":"Chris","startTime":959.589,"endTime":960.249,"body":"That's a great point."},{"speaker":"Chris","startTime":960.249,"endTime":962.02,"body":"You know, you keep,"},{"speaker":"Chris","startTime":960.249,"endTime":962.02,"body":"you can honestly affect"},{"speaker":"Chris","startTime":962.02,"endTime":964.629,"body":"quality by limiting your"},{"speaker":"Chris","startTime":962.02,"endTime":964.629,"body":"vendors too interesting."},{"speaker":"Chris","startTime":965.41,"endTime":970.089,"body":"Um, so, so Magnus, if, if,"},{"speaker":"Chris","startTime":965.41,"endTime":970.089,"body":"if you wouldn't mind sharing,"},{"speaker":"Chris","startTime":970.329,"endTime":973.66,"body":"I, I know there's, it's, it's"},{"speaker":"Chris","startTime":970.329,"endTime":973.66,"body":"obviously quite similar, but"},{"speaker":"Chris","startTime":973.689,"endTime":976.599,"body":"you know, what is it different"},{"speaker":"Chris","startTime":973.689,"endTime":976.599,"body":"about you and your process"},{"speaker":"Chris","startTime":976.599,"endTime":977.8,"body":"for ordering from CircuitHub?"},{"speaker":"Magnus","startTime":978.05,"endTime":980.989,"body":"So working with the"},{"speaker":"Magnus","startTime":978.05,"endTime":980.989,"body":"CircuitHub platform cuts out a"},{"speaker":"Magnus","startTime":980.989,"endTime":985.16,"body":"lot of the, even more tedious"},{"speaker":"Magnus","startTime":980.989,"endTime":985.16,"body":"or more manual parts of the job."},{"speaker":"Magnus","startTime":985.519,"endTime":987.259,"body":"And it's absolutely"},{"speaker":"Magnus","startTime":985.519,"endTime":987.259,"body":"a very automated,"},{"speaker":"Chris","startTime":988.339,"endTime":989.629,"body":"first of all,"},{"speaker":"Chris","startTime":988.339,"endTime":989.629,"body":"you don't have to quote."},{"speaker":"Magnus","startTime":990.29,"endTime":990.769,"body":"Yeah."},{"speaker":"Magnus","startTime":990.92,"endTime":995.3,"body":"So CircuitHub takes care of the"},{"speaker":"Magnus","startTime":990.92,"endTime":995.3,"body":"quoting and it outputs towards"},{"speaker":"Magnus","startTime":995.3,"endTime":999.875,"body":"me, A pretty complete list of"},{"speaker":"Magnus","startTime":995.3,"endTime":999.875,"body":"things I need and quantities"},{"speaker":"Magnus","startTime":999.875,"endTime":1002.725,"body":"I need, but it's not fully"},{"speaker":"Magnus","startTime":999.875,"endTime":1002.725,"body":"automated through end to end."},{"speaker":"Magnus","startTime":1002.755,"endTime":1005.635,"body":"There's a lot of manual"},{"speaker":"Magnus","startTime":1002.755,"endTime":1005.635,"body":"adjustments that need to be made"},{"speaker":"Magnus","startTime":1005.635,"endTime":1009.275,"body":"and computers can't think of"},{"speaker":"Magnus","startTime":1005.635,"endTime":1009.275,"body":"everything or notice everything."},{"speaker":"Magnus","startTime":1009.275,"endTime":1013.255,"body":"And there's a lot of parts"},{"speaker":"Magnus","startTime":1009.275,"endTime":1013.255,"body":"of that, uh, computers or the"},{"speaker":"Magnus","startTime":1013.255,"endTime":1017.305,"body":"automated system tends to, uh,"},{"speaker":"Magnus","startTime":1013.255,"endTime":1017.305,"body":"overestimate or underestimate"},{"speaker":"Magnus","startTime":1017.305,"endTime":1020.395,"body":"or not necessarily reflect"},{"speaker":"Magnus","startTime":1017.305,"endTime":1020.395,"body":"that the way that, uh, humans"},{"speaker":"Magnus","startTime":1020.395,"endTime":1023.275,"body":"would handle the parts when it"},{"speaker":"Magnus","startTime":1020.395,"endTime":1023.275,"body":"gets to a actual production."},{"speaker":"Magnus","startTime":1023.604,"endTime":1026.695,"body":"So everything needs to be"},{"speaker":"Magnus","startTime":1023.604,"endTime":1026.695,"body":"verified sort of along the"},{"speaker":"Magnus","startTime":1026.695,"endTime":1030.775,"body":"way, but, uh, when it comes"},{"speaker":"Magnus","startTime":1026.695,"endTime":1030.775,"body":"to, uh, actually buying the"},{"speaker":"Magnus","startTime":1030.775,"endTime":1032.844,"body":"parts and getting them here"},{"speaker":"Magnus","startTime":1030.775,"endTime":1032.844,"body":"to the process as much like,"},{"speaker":"Magnus","startTime":1032.875,"endTime":1034.224,"body":"uh, Brett described earlier."},{"speaker":"Chris","startTime":1034.554,"endTime":1035.755,"body":"Yeah, yeah."},{"speaker":"Chris","startTime":1035.755,"endTime":1036.235,"body":"That makes sense."},{"speaker":"Chris","startTime":1036.264,"endTime":1037.014,"body":"It does."},{"speaker":"Chris","startTime":1037.014,"endTime":1040.195,"body":"At the end of the day, you know,"},{"speaker":"Chris","startTime":1037.014,"endTime":1040.195,"body":"once you know what you need to"},{"speaker":"Chris","startTime":1040.195,"endTime":1043.884,"body":"buy, the processes is probably"},{"speaker":"Chris","startTime":1040.195,"endTime":1043.884,"body":"quite similar between the two."},{"speaker":"Magnus","startTime":1044.154,"endTime":1044.425,"body":"Yeah."},{"speaker":"Magnus","startTime":1044.454,"endTime":1045.925,"body":"All the same factors weigh in."},{"speaker":"Magnus","startTime":1046.435,"endTime":1049.195,"body":"Maybe I would add to the list"},{"speaker":"Magnus","startTime":1046.435,"endTime":1049.195,"body":"of things that, uh, we take"},{"speaker":"Magnus","startTime":1049.225,"endTime":1052.78,"body":"into account that, uh, Brett"},{"speaker":"Magnus","startTime":1049.225,"endTime":1052.78,"body":"looked over is that business"},{"speaker":"Magnus","startTime":1052.78,"endTime":1056.139,"body":"relationships are personal"},{"speaker":"Magnus","startTime":1052.78,"endTime":1056.139,"body":"contacts at the vendors have"},{"speaker":"Magnus","startTime":1056.139,"endTime":1061.179,"body":"a very large saying sometimes"},{"speaker":"Magnus","startTime":1056.139,"endTime":1061.179,"body":"the visit decision-making and"},{"speaker":"Magnus","startTime":1061.179,"endTime":1064.3,"body":"they can really support us,"},{"speaker":"Magnus","startTime":1061.179,"endTime":1064.3,"body":"specially when things aren't"},{"speaker":"Magnus","startTime":1064.3,"endTime":1066.969,"body":"going to plan that in a perfect"},{"speaker":"Magnus","startTime":1064.3,"endTime":1066.969,"body":"world where everything's"},{"speaker":"Magnus","startTime":1066.969,"endTime":1071.83,"body":"working out, we can just"},{"speaker":"Magnus","startTime":1066.969,"endTime":1071.83,"body":"grow a confer to a cold, hard"},{"speaker":"Magnus","startTime":1071.889,"endTime":1075.94,"body":"pricing or, or something that's"},{"speaker":"Magnus","startTime":1071.889,"endTime":1075.94,"body":"easily measurable like that."},{"speaker":"Magnus","startTime":1075.969,"endTime":1078.88,"body":"But as soon as things start to"},{"speaker":"Magnus","startTime":1075.969,"endTime":1078.88,"body":"get a little bit more complex,"},{"speaker":"Magnus","startTime":1078.909,"endTime":1080.5,"body":"maybe we need to return things."},{"speaker":"Magnus","startTime":1080.5,"endTime":1082.48,"body":"Maybe we need to"},{"speaker":"Magnus","startTime":1080.5,"endTime":1082.48,"body":"get some insight and"},{"speaker":"Magnus","startTime":1082.48,"endTime":1084.07,"body":"information on lead times."},{"speaker":"Magnus","startTime":1084.699,"endTime":1089.23,"body":"That's when, uh, our"},{"speaker":"Magnus","startTime":1084.699,"endTime":1089.23,"body":"personal, uh, contact with our"},{"speaker":"Magnus","startTime":1089.29,"endTime":1091.21,"body":"suppliers starts to really."},{"speaker":"Chris","startTime":1091.945,"endTime":1092.185,"body":"Yeah."},{"speaker":"Chris","startTime":1092.185,"endTime":1096.625,"body":"And, uh, uh, uh, shout out to"},{"speaker":"Chris","startTime":1092.185,"endTime":1096.625,"body":"Brenda at Digi-Key for being"},{"speaker":"Chris","startTime":1096.655,"endTime":1100.675,"body":"just basically the greatest"},{"speaker":"Chris","startTime":1096.655,"endTime":1100.675,"body":"person ever and helping us with"},{"speaker":"Chris","startTime":1100.675,"endTime":1101.965,"body":"all our complicated problems."},{"speaker":"Magnus","startTime":1102.534,"endTime":1102.935,"body":"Yeah."},{"speaker":"Magnus","startTime":1102.985,"endTime":1104.065,"body":"That's so valuable."},{"speaker":"Magnus","startTime":1104.155,"endTime":1107.485,"body":"So there's a lot to be said"},{"speaker":"Magnus","startTime":1104.155,"endTime":1107.485,"body":"about automated platforms."},{"speaker":"Magnus","startTime":1107.485,"endTime":1111.385,"body":"So that there's do everything"},{"speaker":"Magnus","startTime":1107.485,"endTime":1111.385,"body":"online, never, ever get in touch"},{"speaker":"Magnus","startTime":1111.385,"endTime":1113.755,"body":"with any human on the long way."},{"speaker":"Magnus","startTime":1114.145,"endTime":1117.145,"body":"That's fine when it works,"},{"speaker":"Magnus","startTime":1114.145,"endTime":1117.145,"body":"but as soon as we need"},{"speaker":"Magnus","startTime":1117.145,"endTime":1121.405,"body":"to do anymore, that's"},{"speaker":"Magnus","startTime":1117.145,"endTime":1121.405,"body":"when, uh, that's when it"},{"speaker":"Magnus","startTime":1121.405,"endTime":1122.514,"body":"matters to we know a person"},{"speaker":"Chris","startTime":1122.875,"endTime":1123.085,"body":"yeah."},{"speaker":"Chris","startTime":1123.505,"endTime":1126.625,"body":"Stuff breaks down and you"},{"speaker":"Chris","startTime":1123.505,"endTime":1126.625,"body":"need, you need somebody to help"},{"speaker":"Chris","startTime":1126.625,"endTime":1129.475,"body":"you with something, you know,"},{"speaker":"Chris","startTime":1126.625,"endTime":1129.475,"body":"I'm, I'm curious about what"},{"speaker":"Chris","startTime":1129.475,"endTime":1131.155,"body":"your experience has been like."},{"speaker":"Chris","startTime":1131.245,"endTime":1135.235,"body":"This is a question for either"},{"speaker":"Chris","startTime":1131.245,"endTime":1135.235,"body":"of you, um, uh, in both of"},{"speaker":"Chris","startTime":1135.235,"endTime":1139.345,"body":"you obviously, but what have"},{"speaker":"Chris","startTime":1135.235,"endTime":1139.345,"body":"you found what you're doing?"},{"speaker":"Chris","startTime":1140.185,"endTime":1143.904,"body":"Being impacted by the"},{"speaker":"Chris","startTime":1140.185,"endTime":1143.904,"body":"coronavirus pandemic."},{"speaker":"Chris","startTime":1143.904,"endTime":1147.175,"body":"Has, has that had an impact"},{"speaker":"Chris","startTime":1143.904,"endTime":1147.175,"body":"on how you get your job done"},{"speaker":"Chris","startTime":1147.324,"endTime":1149.844,"body":"aside from the fact that you're"},{"speaker":"Chris","startTime":1147.324,"endTime":1149.844,"body":"both working from home more?"},{"speaker":"Chris","startTime":1150.175,"endTime":1153.384,"body":"Um, I know we're starting"},{"speaker":"Chris","startTime":1150.175,"endTime":1153.384,"body":"to return back to work, uh,"},{"speaker":"Chris","startTime":1153.415,"endTime":1156.685,"body":"physically, but I know, uh,"},{"speaker":"Chris","startTime":1153.415,"endTime":1156.685,"body":"you know, you guys still have"},{"speaker":"Chris","startTime":1156.685,"endTime":1159.895,"body":"the opportunity to work from"},{"speaker":"Chris","startTime":1156.685,"endTime":1159.895,"body":"home, but besides that, like"},{"speaker":"Chris","startTime":1159.895,"endTime":1162.594,"body":"from the vendor standpoint,"},{"speaker":"Chris","startTime":1159.895,"endTime":1162.594,"body":"shipping standpoint, have"},{"speaker":"Chris","startTime":1162.594,"endTime":1163.525,"body":"you seen a difference there?"},{"speaker":"Magnus","startTime":1163.884,"endTime":1166.435,"body":"So most of our vendors"},{"speaker":"Magnus","startTime":1163.884,"endTime":1166.435,"body":"are US-based, but sometimes"},{"speaker":"Magnus","startTime":1166.435,"endTime":1168.355,"body":"we do source things from Asia."},{"speaker":"Magnus","startTime":1168.445,"endTime":1171.475,"body":"And that's when we started"},{"speaker":"Magnus","startTime":1168.445,"endTime":1171.475,"body":"to notice things, uh, going a"},{"speaker":"Magnus","startTime":1171.475,"endTime":1175.014,"body":"little bit off, off the rails"},{"speaker":"Magnus","startTime":1171.475,"endTime":1175.014,"body":"back in, uh, December early"},{"speaker":"Magnus","startTime":1175.014,"endTime":1178.445,"body":"January lead time, starting"},{"speaker":"Magnus","startTime":1175.014,"endTime":1178.445,"body":"to increase, but, uh, uh,"},{"speaker":"Magnus","startTime":1178.465,"endTime":1182.005,"body":"supply chains were surprisingly"},{"speaker":"Magnus","startTime":1178.465,"endTime":1182.005,"body":"resilient in my opinion."},{"speaker":"Magnus","startTime":1182.485,"endTime":1185.514,"body":"And we didn't really start to,"},{"speaker":"Magnus","startTime":1182.485,"endTime":1185.514,"body":"uh, start to notice it until"},{"speaker":"Magnus","startTime":1185.904,"endTime":1187.855,"body":"well until everybody else did."},{"speaker":"Magnus","startTime":1189.005,"endTime":1192.324,"body":"Once, on onse side there's"},{"speaker":"Magnus","startTime":1189.005,"endTime":1192.324,"body":"the actual shipping delays,"},{"speaker":"Magnus","startTime":1192.355,"endTime":1194.965,"body":"you know, how long DHL"},{"speaker":"Magnus","startTime":1192.355,"endTime":1194.965,"body":"takes to ship the package"},{"speaker":"Magnus","startTime":1194.995,"endTime":1196.255,"body":"from the warehouse to us."},{"speaker":"Magnus","startTime":1197.77,"endTime":1201.699,"body":"Ah, sort of the step before"},{"speaker":"Magnus","startTime":1197.77,"endTime":1201.699,"body":"that, how long did our"},{"speaker":"Magnus","startTime":1201.699,"endTime":1203.29,"body":"suppliers supplies last?"},{"speaker":"Magnus","startTime":1203.8,"endTime":1206.65,"body":"And that goes to our"},{"speaker":"Magnus","startTime":1203.8,"endTime":1206.65,"body":"manufacturing and all the"},{"speaker":"Magnus","startTime":1206.65,"endTime":1210.04,"body":"way down the value chain"},{"speaker":"Magnus","startTime":1206.65,"endTime":1210.04,"body":"down to resource extraction,"},{"speaker":"Magnus","startTime":1210.07,"endTime":1213.4,"body":"basically everything has"},{"speaker":"Magnus","startTime":1210.07,"endTime":1213.4,"body":"beenreally affected yeah."},{"speaker":"Chris","startTime":1213.4,"endTime":1214.12,"body":"And how about you, Brett?"},{"speaker":"Chris","startTime":1214.15,"endTime":1217.449,"body":"Have you, have you seen similar"},{"speaker":"Chris","startTime":1214.15,"endTime":1217.449,"body":"or is there anything different"},{"speaker":"Chris","startTime":1217.449,"endTime":1219.25,"body":"you've noticed similar?"},{"speaker":"Brett","startTime":1219.25,"endTime":1219.699,"body":"Definitely."},{"speaker":"Brett","startTime":1219.73,"endTime":1222.07,"body":"In addition to the shipping"},{"speaker":"Brett","startTime":1219.73,"endTime":1222.07,"body":"delays that Magnus had"},{"speaker":"Brett","startTime":1222.07,"endTime":1225.04,"body":"mentioned, um, we, we did"},{"speaker":"Brett","startTime":1222.07,"endTime":1225.04,"body":"see a lot of packages being"},{"speaker":"Brett","startTime":1225.04,"endTime":1228.4,"body":"stuck in, in Asia when moving"},{"speaker":"Brett","startTime":1225.04,"endTime":1228.4,"body":"into the United States."},{"speaker":"Brett","startTime":1228.94,"endTime":1232.84,"body":"Um, as far as vendors, the"},{"speaker":"Brett","startTime":1228.94,"endTime":1232.84,"body":"larger, the vendor that"},{"speaker":"Brett","startTime":1232.84,"endTime":1235.44,"body":"we saw the most impact"},{"speaker":"Brett","startTime":1232.84,"endTime":1235.44,"body":"out, I think was Samtec."},{"speaker":"Brett","startTime":1236.02,"endTime":1238.78,"body":"A lot of their orders are a"},{"speaker":"Brett","startTime":1236.02,"endTime":1238.78,"body":"lot of their part numbers are"},{"speaker":"Brett","startTime":1238.78,"endTime":1243.28,"body":"built to order and maintain"},{"speaker":"Brett","startTime":1238.78,"endTime":1243.28,"body":"very low inventory across"},{"speaker":"Brett","startTime":1243.28,"endTime":1244.42,"body":"authorized distribution."},{"speaker":"Brett","startTime":1245.17,"endTime":1249.82,"body":"Um, so a lot of their factories"},{"speaker":"Brett","startTime":1245.17,"endTime":1249.82,"body":"in Malaysia and Singapore."},{"speaker":"Brett","startTime":1251.005,"endTime":1252.145,"body":"For quite some time."},{"speaker":"Brett","startTime":1252.145,"endTime":1254.605,"body":"And I believe even at"},{"speaker":"Brett","startTime":1252.145,"endTime":1254.605,"body":"the moment are subject"},{"speaker":"Brett","startTime":1254.605,"endTime":1255.955,"body":"to 34 day lead times."},{"speaker":"Brett","startTime":1257.034,"endTime":1261.174,"body":"So if, if that part number is"},{"speaker":"Brett","startTime":1257.034,"endTime":1261.174,"body":"not available at one of their"},{"speaker":"Brett","startTime":1261.174,"endTime":1265.284,"body":"authorized distributors, um,"},{"speaker":"Brett","startTime":1261.174,"endTime":1265.284,"body":"there is quite a long lead"},{"speaker":"Brett","startTime":1265.284,"endTime":1269.304,"body":"time to be waited, uh, for,"},{"speaker":"Brett","startTime":1265.284,"endTime":1269.304,"body":"until those parts arrived here."},{"speaker":"Brett","startTime":1269.784,"endTime":1274.214,"body":"And that has impacted, uh,"},{"speaker":"Brett","startTime":1269.784,"endTime":1274.214,"body":"impacted a couple of our,"},{"speaker":"Brett","startTime":1274.214,"endTime":1277.435,"body":"all of our Worthington direct"},{"speaker":"Brett","startTime":1274.214,"endTime":1277.435,"body":"orders and resulted in some"},{"speaker":"Brett","startTime":1277.435,"endTime":1281.56,"body":"pretty significant delays in"},{"speaker":"Brett","startTime":1277.435,"endTime":1281.56,"body":"our ability to provide finished"},{"speaker":"Brett","startTime":1281.56,"endTime":1283.54,"body":"product, uh, to some customers."},{"speaker":"Brett","startTime":1283.75,"endTime":1285.88,"body":"Luckily they're very"},{"speaker":"Brett","startTime":1283.75,"endTime":1285.88,"body":"understanding every everyone"},{"speaker":"Brett","startTime":1285.88,"endTime":1288.61,"body":"is in the same boat,"},{"speaker":"Brett","startTime":1285.88,"endTime":1288.61,"body":"but, uh, unfortunately"},{"speaker":"Brett","startTime":1288.61,"endTime":1289.48,"body":"it does have an impact."},{"speaker":"Chris","startTime":1290.11,"endTime":1290.35,"body":"Yeah."},{"speaker":"Chris","startTime":1290.35,"endTime":1292.99,"body":"It's heartbreaking when you see"},{"speaker":"Chris","startTime":1290.35,"endTime":1292.99,"body":"machines not working and it's"},{"speaker":"Chris","startTime":1292.99,"endTime":1296.29,"body":"only because that connector"},{"speaker":"Chris","startTime":1292.99,"endTime":1296.29,"body":"didn't show up, they're"},{"speaker":"Chris","startTime":1296.29,"endTime":1297.22,"body":"like, we're, we're ready."},{"speaker":"Chris","startTime":1297.22,"endTime":1298.15,"body":"We can build stuff."},{"speaker":"Chris","startTime":1298.18,"endTime":1299.29,"body":"We just can't get the parts."},{"speaker":"Chris","startTime":1299.65,"endTime":1303.43,"body":"Well, it's, you know, that"},{"speaker":"Chris","startTime":1299.65,"endTime":1303.43,"body":"leads right into, um, there's"},{"speaker":"Chris","startTime":1303.43,"endTime":1307.24,"body":"a few segments we want to"},{"speaker":"Chris","startTime":1303.43,"endTime":1307.24,"body":"talk about, uh, during, during"},{"speaker":"Chris","startTime":1307.54,"endTime":1311.08,"body":"this week show because we, we"},{"speaker":"Chris","startTime":1307.54,"endTime":1311.08,"body":"were talking ahead of time."},{"speaker":"Chris","startTime":1311.73,"endTime":1313.739,"body":"Uh, w you know, what"},{"speaker":"Chris","startTime":1311.73,"endTime":1313.739,"body":"can we talk about?"},{"speaker":"Chris","startTime":1313.739,"endTime":1315.6,"body":"What would listeners"},{"speaker":"Chris","startTime":1313.739,"endTime":1315.6,"body":"be interested in?"},{"speaker":"Chris","startTime":1315.96,"endTime":1318.839,"body":"And so we're, we're going to"},{"speaker":"Chris","startTime":1315.96,"endTime":1318.839,"body":"kind of break this up into"},{"speaker":"Chris","startTime":1318.87,"endTime":1320.909,"body":"four segments and they're,"},{"speaker":"Chris","startTime":1318.87,"endTime":1320.909,"body":"and they're going to overlap"},{"speaker":"Chris","startTime":1320.909,"endTime":1324.659,"body":"with each other, obviously,"},{"speaker":"Chris","startTime":1320.909,"endTime":1324.659,"body":"but, um, we want to talk about"},{"speaker":"Chris","startTime":1324.87,"endTime":1328.259,"body":"what things do customers ask"},{"speaker":"Chris","startTime":1324.87,"endTime":1328.259,"body":"us about what are these common"},{"speaker":"Chris","startTime":1328.259,"endTime":1331.529,"body":"questions that customers ask us,"},{"speaker":"Chris","startTime":1328.259,"endTime":1331.529,"body":"and how is it that we respond?"},{"speaker":"Chris","startTime":1332.069,"endTime":1334.109,"body":"Uh, there's also, we would"},{"speaker":"Chris","startTime":1332.069,"endTime":1334.109,"body":"just want to make some"},{"speaker":"Chris","startTime":1334.109,"endTime":1337.109,"body":"recommendations, some tips,"},{"speaker":"Chris","startTime":1334.109,"endTime":1337.109,"body":"some ideas that will make"},{"speaker":"Chris","startTime":1337.23,"endTime":1340.469,"body":"the purchasing aspect of"},{"speaker":"Chris","startTime":1337.23,"endTime":1340.469,"body":"building your product easier."},{"speaker":"Chris","startTime":1341.04,"endTime":1344.699,"body":"Uh, then we also want to"},{"speaker":"Chris","startTime":1341.04,"endTime":1344.699,"body":"talk about, I, I titled"},{"speaker":"Chris","startTime":1344.699,"endTime":1346.17,"body":"this, you should know this."},{"speaker":"Chris","startTime":1346.5,"endTime":1349.71,"body":"So if you're ordering circuit"},{"speaker":"Chris","startTime":1346.5,"endTime":1349.71,"body":"boards, these are things"},{"speaker":"Chris","startTime":1349.71,"endTime":1352.469,"body":"you should understand,"},{"speaker":"Chris","startTime":1349.71,"endTime":1352.469,"body":"uh, and it will make"},{"speaker":"Chris","startTime":1352.469,"endTime":1353.52,"body":"your life so much easier."},{"speaker":"Chris","startTime":1353.52,"endTime":1354.719,"body":"So w we'll get into that."},{"speaker":"Chris","startTime":1354.719,"endTime":1359.639,"body":"That'll be a lot of fun and"},{"speaker":"Chris","startTime":1354.719,"endTime":1359.639,"body":"also a critical aspect of, of"},{"speaker":"Chris","startTime":1359.67,"endTime":1363.629,"body":"not necessarily purchasing,"},{"speaker":"Chris","startTime":1359.67,"endTime":1363.629,"body":"but, uh, it is tangentially"},{"speaker":"Chris","startTime":1363.629,"endTime":1365.46,"body":"related is consignments."},{"speaker":"Chris","startTime":1365.759,"endTime":1367.949,"body":"So when you send us"},{"speaker":"Chris","startTime":1365.759,"endTime":1367.949,"body":"parts, how does, how"},{"speaker":"Chris","startTime":1367.949,"endTime":1368.94,"body":"does that impact things?"},{"speaker":"Chris","startTime":1368.94,"endTime":1370.19,"body":"So that that'll be"},{"speaker":"Chris","startTime":1368.94,"endTime":1370.19,"body":"a lot of fun to get."},{"speaker":"Chris","startTime":1371.545,"endTime":1373.885,"body":"Uh, Brett sorta"},{"speaker":"Chris","startTime":1371.545,"endTime":1373.885,"body":"led right into it."},{"speaker":"Chris","startTime":1374.054,"endTime":1378.025,"body":"Customers ask us often,"},{"speaker":"Chris","startTime":1374.054,"endTime":1378.025,"body":"why is this out of stock?"},{"speaker":"Chris","startTime":1378.295,"endTime":1383.275,"body":"W w w why can't I find this part"},{"speaker":"Chris","startTime":1378.295,"endTime":1383.275,"body":"and maybe, uh, whoever wants"},{"speaker":"Chris","startTime":1383.275,"endTime":1386.815,"body":"to take it bread or Magnus, uh,"},{"speaker":"Chris","startTime":1383.275,"endTime":1386.815,"body":"when a comment, a little bit"},{"speaker":"Chris","startTime":1386.815,"endTime":1390.025,"body":"about why customers ask us that"},{"speaker":"Chris","startTime":1386.815,"endTime":1390.025,"body":"quite or not, why do they ask"},{"speaker":"Chris","startTime":1390.025,"endTime":1392.965,"body":"us that question, but how do we"},{"speaker":"Chris","startTime":1390.025,"endTime":1392.965,"body":"respond when customers ask us?"},{"speaker":"Chris","startTime":1392.965,"endTime":1394.225,"body":"Why is that it's out of stock?"},{"speaker":"Magnus","startTime":1394.435,"endTime":1397.435,"body":"One answer to that"},{"speaker":"Magnus","startTime":1394.435,"endTime":1397.435,"body":"would be on a basic level"},{"speaker":"Magnus","startTime":1397.435,"endTime":1400.945,"body":"is that we can't purchase"},{"speaker":"Magnus","startTime":1397.435,"endTime":1400.945,"body":"the parts at the immediate"},{"speaker":"Magnus","startTime":1400.945,"endTime":1402.804,"body":"moment that the job is quoted."},{"speaker":"Magnus","startTime":1403.405,"endTime":1405.775,"body":"So when the job is quoted,"},{"speaker":"Magnus","startTime":1403.405,"endTime":1405.775,"body":"we check prices and we"},{"speaker":"Magnus","startTime":1405.775,"endTime":1406.945,"body":"check stock volumes."},{"speaker":"Magnus","startTime":1407.635,"endTime":1411.475,"body":"If the customer then accepts"},{"speaker":"Magnus","startTime":1407.635,"endTime":1411.475,"body":"the offer a couple of days"},{"speaker":"Magnus","startTime":1411.475,"endTime":1414.865,"body":"later, some parts don't have a"},{"speaker":"Magnus","startTime":1411.475,"endTime":1414.865,"body":"couple of days worth of stock."},{"speaker":"Magnus","startTime":1415.525,"endTime":1419.005,"body":"So that's something that's"},{"speaker":"Magnus","startTime":1415.525,"endTime":1419.005,"body":"kind of hard to deal with it."},{"speaker":"Magnus","startTime":1419.005,"endTime":1420.895,"body":"There's not a whole lot"},{"speaker":"Magnus","startTime":1419.005,"endTime":1420.895,"body":"that can be done there if"},{"speaker":"Magnus","startTime":1420.895,"endTime":1422.125,"body":"a part goes out of stock."},{"speaker":"Chris","startTime":1422.335,"endTime":1424.315,"body":"But this is another"},{"speaker":"Chris","startTime":1422.335,"endTime":1424.315,"body":"question I see is customers"},{"speaker":"Chris","startTime":1424.315,"endTime":1426.804,"body":"say, you know, why, why"},{"speaker":"Chris","startTime":1424.315,"endTime":1426.804,"body":"didn't you start ordering"},{"speaker":"Chris","startTime":1426.804,"endTime":1427.675,"body":"the parts after I clicked."},{"speaker":"Magnus","startTime":1428.395,"endTime":1428.605,"body":"Yeah."},{"speaker":"Magnus","startTime":1428.605,"endTime":1432.024,"body":"So one reason for that is,"},{"speaker":"Magnus","startTime":1428.605,"endTime":1432.024,"body":"uh, for example, timezones,"},{"speaker":"Magnus","startTime":1432.594,"endTime":1436.464,"body":"we work normal eight hour"},{"speaker":"Magnus","startTime":1432.594,"endTime":1436.464,"body":"days for the most part while"},{"speaker":"Magnus","startTime":1436.464,"endTime":1437.714,"body":"our customers are in Europe."},{"speaker":"Magnus","startTime":1437.725,"endTime":1442.614,"body":"That that means the"},{"speaker":"Magnus","startTime":1437.725,"endTime":1442.614,"body":"purchasing happens at the"},{"speaker":"Magnus","startTime":1442.614,"endTime":1443.784,"body":"earliest the next day."},{"speaker":"Magnus","startTime":1444.565,"endTime":1448.674,"body":"Another part of it is that,"},{"speaker":"Magnus","startTime":1444.565,"endTime":1448.674,"body":"uh, CircuitHub does and"},{"speaker":"Magnus","startTime":1448.725,"endTime":1452.034,"body":"Worthington as well, does"},{"speaker":"Magnus","startTime":1448.725,"endTime":1452.034,"body":"do some engineering work."},{"speaker":"Magnus","startTime":1452.065,"endTime":1455.364,"body":"We do verify, uh, bill of"},{"speaker":"Magnus","startTime":1452.065,"endTime":1455.364,"body":"material that we have to"},{"speaker":"Magnus","startTime":1455.364,"endTime":1459.924,"body":"make sure that the parts, the"},{"speaker":"Magnus","startTime":1455.364,"endTime":1459.924,"body":"boards and that takes them."},{"speaker":"Magnus","startTime":1460.734,"endTime":1463.254,"body":"It takes a human to, uh,"},{"speaker":"Magnus","startTime":1460.734,"endTime":1463.254,"body":"go through a process."},{"speaker":"Magnus","startTime":1463.254,"endTime":1465.504,"body":"And that may take a few"},{"speaker":"Magnus","startTime":1463.254,"endTime":1465.504,"body":"hours, may take an entire day."},{"speaker":"Magnus","startTime":1465.774,"endTime":1469.315,"body":"So that's a valuable service"},{"speaker":"Magnus","startTime":1465.774,"endTime":1469.315,"body":"that, uh, we're going to answer"},{"speaker":"Magnus","startTime":1469.545,"endTime":1471.475,"body":"do provide, and that needs to"},{"speaker":"Magnus","startTime":1471.475,"endTime":1472.915,"body":"happen before the"},{"speaker":"Magnus","startTime":1471.475,"endTime":1472.915,"body":"parts are purchased."},{"speaker":"Chris","startTime":1473.125,"endTime":1476.514,"body":"Yeah, because you know,"},{"speaker":"Chris","startTime":1473.125,"endTime":1476.514,"body":"here here's the scenario."},{"speaker":"Chris","startTime":1476.514,"endTime":1482.905,"body":"If we didn't do that, We find"},{"speaker":"Chris","startTime":1476.514,"endTime":1482.905,"body":"that a customer specified a"},{"speaker":"Chris","startTime":1482.935,"endTime":1488.065,"body":"QFP to, to purchase, but their"},{"speaker":"Chris","startTime":1482.935,"endTime":1488.065,"body":"board is designed for a BGA"},{"speaker":"Chris","startTime":1488.485,"endTime":1491.755,"body":"and, you know, have the same"},{"speaker":"Chris","startTime":1488.485,"endTime":1491.755,"body":"part number w you know, it's"},{"speaker":"Chris","startTime":1491.755,"endTime":1496.255,"body":"just packaged differently from"},{"speaker":"Chris","startTime":1491.755,"endTime":1496.255,"body":"TI well, that means that now"},{"speaker":"Chris","startTime":1496.255,"endTime":1498.925,"body":"we've ordered hundreds, maybe"},{"speaker":"Chris","startTime":1496.255,"endTime":1498.925,"body":"even thousands of dollars of"},{"speaker":"Chris","startTime":1498.925,"endTime":1502.345,"body":"that QFP and now we've got to"},{"speaker":"Chris","startTime":1498.925,"endTime":1502.345,"body":"figure out, can we return it?"},{"speaker":"Chris","startTime":1502.345,"endTime":1503.245,"body":"Can we get refunded?"},{"speaker":"Chris","startTime":1503.245,"endTime":1504.775,"body":"Is there a restocking fee?"},{"speaker":"Chris","startTime":1505.074,"endTime":1508.554,"body":"So that's, that's, that's"},{"speaker":"Chris","startTime":1505.074,"endTime":1508.554,"body":"why we do that engineering"},{"speaker":"Chris","startTime":1508.554,"endTime":1510.295,"body":"ahead of time before"},{"speaker":"Chris","startTime":1508.554,"endTime":1510.295,"body":"we do the purchasing."},{"speaker":"Magnus","startTime":1511.014,"endTime":1511.824,"body":"Yeah, exactly."},{"speaker":"Magnus","startTime":1512.155,"endTime":1514.945,"body":"If the problem is there, when"},{"speaker":"Magnus","startTime":1512.155,"endTime":1514.945,"body":"the order is placed, it's a"},{"speaker":"Magnus","startTime":1514.945,"endTime":1518.605,"body":"matter of tackling the problem"},{"speaker":"Magnus","startTime":1514.945,"endTime":1518.605,"body":"earlier in the process,"},{"speaker":"Magnus","startTime":1518.815,"endTime":1522.324,"body":"before it turns into a more"},{"speaker":"Magnus","startTime":1518.815,"endTime":1522.324,"body":"time-consuming process involving"},{"speaker":"Magnus","startTime":1522.324,"endTime":1523.135,"body":"returns and things like."},{"speaker":"Chris","startTime":1524.2,"endTime":1524.56,"body":"Yeah."},{"speaker":"Chris","startTime":1525.28,"endTime":1525.49,"body":"All right."},{"speaker":"Chris","startTime":1525.49,"endTime":1528.909,"body":"So another question that"},{"speaker":"Chris","startTime":1525.49,"endTime":1528.909,"body":"gets asked is, um, why"},{"speaker":"Chris","startTime":1528.909,"endTime":1530.17,"body":"is my order held up?"},{"speaker":"Chris","startTime":1530.26,"endTime":1533.71,"body":"And, and obviously there's a"},{"speaker":"Chris","startTime":1530.26,"endTime":1533.71,"body":"number of reasons that an order"},{"speaker":"Chris","startTime":1533.71,"endTime":1536.29,"body":"might be held up, uh, aside"},{"speaker":"Chris","startTime":1533.71,"endTime":1536.29,"body":"from the purchasing process,"},{"speaker":"Chris","startTime":1536.29,"endTime":1540.97,"body":"but, uh, what can happen as"},{"speaker":"Chris","startTime":1536.29,"endTime":1540.97,"body":"far as from your end, that can"},{"speaker":"Chris","startTime":1540.97,"endTime":1545.38,"body":"cause delays in, in delivering"},{"speaker":"Chris","startTime":1540.97,"endTime":1545.38,"body":"a product to the customer."},{"speaker":"Brett","startTime":1545.83,"endTime":1548.29,"body":"One thing that"},{"speaker":"Brett","startTime":1545.83,"endTime":1548.29,"body":"can happen and does often"},{"speaker":"Brett","startTime":1548.29,"endTime":1550.69,"body":"happen is customs clearance."},{"speaker":"Brett","startTime":1551.29,"endTime":1554.53,"body":"We may order some parts"},{"speaker":"Brett","startTime":1551.29,"endTime":1554.53,"body":"that are shipping out of,"},{"speaker":"Brett","startTime":1554.95,"endTime":1558.49,"body":"uh, let's say for example,"},{"speaker":"Brett","startTime":1554.95,"endTime":1558.49,"body":"Newark UK, or another"},{"speaker":"Brett","startTime":1558.49,"endTime":1560.74,"body":"lens, um, branch of arrow."},{"speaker":"Brett","startTime":1561.415,"endTime":1564.055,"body":"Um, those parts"},{"speaker":"Brett","startTime":1561.415,"endTime":1564.055,"body":"may ship that day."},{"speaker":"Brett","startTime":1564.355,"endTime":1568.075,"body":"They may ship the next day or"},{"speaker":"Brett","startTime":1564.355,"endTime":1568.075,"body":"sometimes within three days."},{"speaker":"Brett","startTime":1568.105,"endTime":1572.125,"body":"Uh, when we order a part"},{"speaker":"Brett","startTime":1568.105,"endTime":1572.125,"body":"at noontime, uh, you know,"},{"speaker":"Brett","startTime":1572.215,"endTime":1575.305,"body":"east coast standard time,"},{"speaker":"Brett","startTime":1572.215,"endTime":1575.305,"body":"it is not noon in the"},{"speaker":"Brett","startTime":1575.305,"endTime":1577.015,"body":"Netherlands or in Hong Kong."},{"speaker":"Brett","startTime":1577.435,"endTime":1581.005,"body":"Um, so there's, there are"},{"speaker":"Brett","startTime":1577.435,"endTime":1581.005,"body":"shipping delays related to"},{"speaker":"Brett","startTime":1581.005,"endTime":1582.475,"body":"as Magnus said times zones."},{"speaker":"Brett","startTime":1582.985,"endTime":1585.955,"body":"Uh, additionally, once those"},{"speaker":"Brett","startTime":1582.985,"endTime":1585.955,"body":"parts ship out of a foreign"},{"speaker":"Brett","startTime":1585.955,"endTime":1591.055,"body":"country, um, they're subject"},{"speaker":"Brett","startTime":1585.955,"endTime":1591.055,"body":"to customs clearance and we"},{"speaker":"Brett","startTime":1591.325,"endTime":1596.905,"body":"often see, uh, packages that"},{"speaker":"Brett","startTime":1591.325,"endTime":1596.905,"body":"have shipped from DHL or FedEx."},{"speaker":"Brett","startTime":1597.235,"endTime":1600.715,"body":"Sit at the customs hub,"},{"speaker":"Brett","startTime":1597.235,"endTime":1600.715,"body":"waiting, awaiting clearance."},{"speaker":"Brett","startTime":1601.075,"endTime":1604.795,"body":"Um, this became a bit more of"},{"speaker":"Brett","startTime":1601.075,"endTime":1604.795,"body":"a pronounced issue during the."},{"speaker":"Brett","startTime":1605.77,"endTime":1609.49,"body":"Uh, pandemic, um, likely"},{"speaker":"Brett","startTime":1605.77,"endTime":1609.49,"body":"because there were less people"},{"speaker":"Brett","startTime":1609.49,"endTime":1612.07,"body":"actually staffing those, those"},{"speaker":"Brett","startTime":1609.49,"endTime":1612.07,"body":"customs checkpoints, but,"},{"speaker":"Brett","startTime":1612.1,"endTime":1615.64,"body":"um, that is something that is"},{"speaker":"Brett","startTime":1612.1,"endTime":1615.64,"body":"entirely out of our control."},{"speaker":"Brett","startTime":1616.0,"endTime":1618.4,"body":"Uh, you know, sometimes we'll"},{"speaker":"Brett","startTime":1616.0,"endTime":1618.4,"body":"have customers ask us, well,"},{"speaker":"Brett","startTime":1618.4,"endTime":1620.91,"body":"can you, can you contact"},{"speaker":"Brett","startTime":1618.4,"endTime":1620.91,"body":"customs and ask them to,"},{"speaker":"Brett","startTime":1620.91,"endTime":1622.18,"body":"to move us along quicker?"},{"speaker":"Brett","startTime":1622.18,"endTime":1625.39,"body":"And, uh, unfortunately"},{"speaker":"Brett","startTime":1622.18,"endTime":1625.39,"body":"the, the, uh, government of"},{"speaker":"Brett","startTime":1625.39,"endTime":1627.64,"body":"the United States does not"},{"speaker":"Brett","startTime":1625.39,"endTime":1627.64,"body":"bend to the, to the whims"},{"speaker":"Brett","startTime":1627.64,"endTime":1629.2,"body":"of a Worthington assembly."},{"speaker":"Chris","startTime":1631.81,"endTime":1632.89,"body":"Well, we're"},{"speaker":"Chris","startTime":1631.81,"endTime":1632.89,"body":"working on that."},{"speaker":"Chris","startTime":1633.39,"endTime":1634.87,"body":"That's a 2021 feature."},{"speaker":"Chris","startTime":1637.51,"endTime":1638.89,"body":"Uh, yeah, that's funny."},{"speaker":"Chris","startTime":1639.1,"endTime":1639.4,"body":"Yeah."},{"speaker":"Chris","startTime":1639.43,"endTime":1642.85,"body":"Any, any other reasons you guys"},{"speaker":"Chris","startTime":1639.43,"endTime":1642.85,"body":"can think of perhaps, you know,"},{"speaker":"Chris","startTime":1642.91,"endTime":1645.88,"body":"besides, uh, customs, why,"},{"speaker":"Chris","startTime":1642.91,"endTime":1645.88,"body":"why things might get held up?"},{"speaker":"Brett","startTime":1646.51,"endTime":1649.73,"body":"One other possibility"},{"speaker":"Brett","startTime":1646.51,"endTime":1649.73,"body":"is the fact that a parts all"},{"speaker":"Brett","startTime":1649.73,"endTime":1651.44,"body":"arrive that kit is complete."},{"speaker":"Brett","startTime":1652.385,"endTime":1655.865,"body":"And in order for that to kit,"},{"speaker":"Brett","startTime":1652.385,"endTime":1655.865,"body":"to, to be completed here,"},{"speaker":"Brett","startTime":1656.255,"endTime":1659.045,"body":"our kitting team is going"},{"speaker":"Brett","startTime":1656.255,"endTime":1659.045,"body":"to open up all those boxes."},{"speaker":"Brett","startTime":1659.045,"endTime":1661.595,"body":"They're going to verify that"},{"speaker":"Brett","startTime":1659.045,"endTime":1661.595,"body":"the part counts, they're going"},{"speaker":"Brett","startTime":1661.595,"endTime":1665.075,"body":"to verify using barcodes and"},{"speaker":"Brett","startTime":1661.595,"endTime":1665.075,"body":"scanners, that all those parts"},{"speaker":"Brett","startTime":1665.075,"endTime":1668.165,"body":"received match up to the bill"},{"speaker":"Brett","startTime":1665.075,"endTime":1668.165,"body":"of materials that's being"},{"speaker":"Brett","startTime":1668.525,"endTime":1670.355,"body":"driven in our MRP system."},{"speaker":"Brett","startTime":1670.625,"endTime":1674.165,"body":"Uh, there is however, the"},{"speaker":"Brett","startTime":1670.625,"endTime":1674.165,"body":"very small possibility."},{"speaker":"Brett","startTime":1674.255,"endTime":1676.655,"body":"And when you're building"},{"speaker":"Brett","startTime":1674.255,"endTime":1676.655,"body":"tens of thousands of,"},{"speaker":"Brett","startTime":1676.745,"endTime":1680.435,"body":"of boards annually, this"},{"speaker":"Brett","startTime":1676.745,"endTime":1680.435,"body":"will happen multiple"},{"speaker":"Brett","startTime":1680.435,"endTime":1681.515,"body":"times throughout the year."},{"speaker":"Brett","startTime":1681.875,"endTime":1686.405,"body":"That the part number on that"},{"speaker":"Brett","startTime":1681.875,"endTime":1686.405,"body":"bag does not match the part"},{"speaker":"Brett","startTime":1686.465,"endTime":1688.115,"body":"that is inside of that bag."},{"speaker":"Brett","startTime":1688.485,"endTime":1693.045,"body":"Uh, so luckily we have"},{"speaker":"Brett","startTime":1688.485,"endTime":1693.045,"body":"really fantastic pick"},{"speaker":"Brett","startTime":1693.045,"endTime":1693.915,"body":"and place equipment."},{"speaker":"Brett","startTime":1693.915,"endTime":1697.635,"body":"That's equipped to be able"},{"speaker":"Brett","startTime":1693.915,"endTime":1697.635,"body":"to, uh, test the values of"},{"speaker":"Brett","startTime":1697.635,"endTime":1701.145,"body":"capacitors and resistors"},{"speaker":"Brett","startTime":1697.635,"endTime":1701.145,"body":"to verify that, uh, that"},{"speaker":"Brett","startTime":1701.145,"endTime":1705.225,"body":"machine is expecting"},{"speaker":"Brett","startTime":1701.145,"endTime":1705.225,"body":"0.1 mic, uh, capacitor."},{"speaker":"Brett","startTime":1705.225,"endTime":1708.825,"body":"That part is indeed a point"},{"speaker":"Brett","startTime":1705.225,"endTime":1708.825,"body":"one mic capacitor well"},{"speaker":"Brett","startTime":1709.125,"endTime":1710.205,"body":"happens a few times a year."},{"speaker":"Brett","startTime":1711.45,"endTime":1713.28,"body":"The machine will go to"},{"speaker":"Brett","startTime":1711.45,"endTime":1713.28,"body":"test that first pick."},{"speaker":"Brett","startTime":1713.28,"endTime":1716.28,"body":"And that 0.1, mic capacitor"},{"speaker":"Brett","startTime":1713.28,"endTime":1716.28,"body":"is a 10k resistor."},{"speaker":"Brett","startTime":1716.64,"endTime":1720.57,"body":"Well, if we don't have the"},{"speaker":"Brett","startTime":1716.64,"endTime":1720.57,"body":"correct part in stock that we"},{"speaker":"Brett","startTime":1720.57,"endTime":1725.76,"body":"can pull from our inventory or"},{"speaker":"Brett","startTime":1720.57,"endTime":1725.76,"body":"at, or email a customer say,"},{"speaker":"Brett","startTime":1725.76,"endTime":1728.67,"body":"Hey, w we don't have this exact"},{"speaker":"Brett","startTime":1725.76,"endTime":1728.67,"body":"part, but we have an equivalent."},{"speaker":"Brett","startTime":1729.03,"endTime":1732.75,"body":"If that isn't the case"},{"speaker":"Brett","startTime":1729.03,"endTime":1732.75,"body":"where then, you know, back"},{"speaker":"Brett","startTime":1732.75,"endTime":1736.62,"body":"to square one, ordering a"},{"speaker":"Brett","startTime":1732.75,"endTime":1736.62,"body":"correction part to get, you"},{"speaker":"Brett","startTime":1736.62,"endTime":1737.67,"body":"know, here the very next day."},{"speaker":"Brett","startTime":1737.67,"endTime":1740.97,"body":"But at that point where we've"},{"speaker":"Brett","startTime":1737.67,"endTime":1740.97,"body":"lost 24 hours and, uh, in"},{"speaker":"Brett","startTime":1740.97,"endTime":1743.13,"body":"the case of this business,"},{"speaker":"Brett","startTime":1740.97,"endTime":1743.13,"body":"24 hours can, can be the"},{"speaker":"Brett","startTime":1743.13,"endTime":1745.35,"body":"difference between on-time"},{"speaker":"Brett","startTime":1743.13,"endTime":1745.35,"body":"delivery and being late."},{"speaker":"Chris","startTime":1745.95,"endTime":1746.22,"body":"Yeah."},{"speaker":"Chris","startTime":1746.76,"endTime":1747.09,"body":"Yeah."},{"speaker":"Chris","startTime":1747.39,"endTime":1747.63,"body":"Yeah."},{"speaker":"Chris","startTime":1747.84,"endTime":1750.66,"body":"And I mean, we could probably"},{"speaker":"Chris","startTime":1747.84,"endTime":1750.66,"body":"have a whole episode about,"},{"speaker":"Chris","startTime":1750.69,"endTime":1753.57,"body":"uh, things that cause"},{"speaker":"Chris","startTime":1750.69,"endTime":1753.57,"body":"delays that's for sure."},{"speaker":"Chris","startTime":1753.99,"endTime":1756.78,"body":"Um, but another question"},{"speaker":"Chris","startTime":1753.99,"endTime":1756.78,"body":"that customers sometimes"},{"speaker":"Chris","startTime":1756.78,"endTime":1759.21,"body":"ask us is, uh, why."},{"speaker":"Chris","startTime":1760.275,"endTime":1764.925,"body":"Yeah, . I ordered this from you"},{"speaker":"Chris","startTime":1760.275,"endTime":1764.925,"body":"six months ago, 12 months ago,"},{"speaker":"Chris","startTime":1765.165,"endTime":1767.745,"body":"how come it's more expensive"},{"speaker":"Chris","startTime":1765.165,"endTime":1767.745,"body":"now with what happened?"},{"speaker":"Magnus","startTime":1767.985,"endTime":1770.205,"body":"Well, prices,"},{"speaker":"Magnus","startTime":1767.985,"endTime":1770.205,"body":"fluctuate on  market."},{"speaker":"Magnus","startTime":1770.865,"endTime":1775.035,"body":"Our quotes have to reflect"},{"speaker":"Magnus","startTime":1770.865,"endTime":1775.035,"body":"that where you are is"},{"speaker":"Magnus","startTime":1775.035,"endTime":1777.105,"body":"a for-profit operation."},{"speaker":"Magnus","startTime":1777.105,"endTime":1782.145,"body":"So we can't take on all of the"},{"speaker":"Magnus","startTime":1777.105,"endTime":1782.145,"body":"market fluctuations and costs"},{"speaker":"Magnus","startTime":1782.385,"endTime":1783.765,"body":"a lot of times though, we do."},{"speaker":"Magnus","startTime":1783.825,"endTime":1787.365,"body":"And that happens more often"},{"speaker":"Magnus","startTime":1783.825,"endTime":1787.365,"body":"than customers probably realize,"},{"speaker":"Magnus","startTime":1787.635,"endTime":1790.725,"body":"especially when there's maybe"},{"speaker":"Magnus","startTime":1787.635,"endTime":1790.725,"body":"hundreds of different parts"},{"speaker":"Magnus","startTime":1790.785,"endTime":1794.205,"body":"on a bom or maybe a few dozen,"},{"speaker":"Magnus","startTime":1790.785,"endTime":1794.205,"body":"but we may have to source"},{"speaker":"Magnus","startTime":1794.205,"endTime":1795.915,"body":"them from a different vendors."},{"speaker":"Magnus","startTime":1796.185,"endTime":1798.585,"body":"There are a load of"},{"speaker":"Magnus","startTime":1796.185,"endTime":1798.585,"body":"costs that, uh, the"},{"speaker":"Magnus","startTime":1798.585,"endTime":1800.085,"body":"manufacturer does absorb."},{"speaker":"Magnus","startTime":1800.715,"endTime":1803.325,"body":"It's very unlikely that"},{"speaker":"Magnus","startTime":1800.715,"endTime":1803.325,"body":"everything is going to"},{"speaker":"Magnus","startTime":1803.325,"endTime":1806.355,"body":"stay at the same price over"},{"speaker":"Magnus","startTime":1803.325,"endTime":1806.355,"body":"the course of three weeks."},{"speaker":"Magnus","startTime":1806.655,"endTime":1808.395,"body":"Prices change every day, even."},{"speaker":"Magnus","startTime":1808.605,"endTime":1808.875,"body":"Yeah."},{"speaker":"Chris","startTime":1811.92,"endTime":1812.19,"body":"Sorry."},{"speaker":"Chris","startTime":1812.22,"endTime":1814.55,"body":"I was just going to say it's,"},{"speaker":"Chris","startTime":1812.22,"endTime":1814.55,"body":"it's almost, you know, it's,"},{"speaker":"Chris","startTime":1814.55,"endTime":1818.97,"body":"it's almost like, um, you know,"},{"speaker":"Chris","startTime":1814.55,"endTime":1818.97,"body":"trading pork shares or something"},{"speaker":"Chris","startTime":1818.97,"endTime":1821.52,"body":"like it does it changes rapidly."},{"speaker":"Brett","startTime":1824.19,"endTime":1824.36,"body":"Yeah."},{"speaker":"Brett","startTime":1824.43,"endTime":1828.18,"body":"These are, these are commodities"},{"speaker":"Brett","startTime":1824.43,"endTime":1828.18,"body":"and then things like tantalum"},{"speaker":"Brett","startTime":1828.21,"endTime":1832.11,"body":"or, uh, you know, the"},{"speaker":"Brett","startTime":1828.21,"endTime":1832.11,"body":"dialectics and capacitors,"},{"speaker":"Brett","startTime":1832.17,"endTime":1836.19,"body":"you know, can become scarce"},{"speaker":"Brett","startTime":1832.17,"endTime":1836.19,"body":"at any time for any reason."},{"speaker":"Brett","startTime":1836.19,"endTime":1837.33,"body":"This happened a"},{"speaker":"Brett","startTime":1836.19,"endTime":1837.33,"body":"couple of years ago."},{"speaker":"Brett","startTime":1837.33,"endTime":1839.49,"body":"And when that"},{"speaker":"Brett","startTime":1837.33,"endTime":1839.49,"body":"happens, prices spike"},{"speaker":"Chris","startTime":1840.24,"endTime":1843.3,"body":"the great MLCC"},{"speaker":"Chris","startTime":1840.24,"endTime":1843.3,"body":"shortage of 2018."},{"speaker":"Chris","startTime":1843.57,"endTime":1843.87,"body":"Yup."},{"speaker":"Chris","startTime":1844.11,"endTime":1844.53,"body":"Yep."},{"speaker":"Brett","startTime":1844.74,"endTime":1847.41,"body":"Where, where every"},{"speaker":"Brett","startTime":1844.74,"endTime":1847.41,"body":"common value capacitor,"},{"speaker":"Brett","startTime":1847.41,"endTime":1852.0,"body":"literally every common value"},{"speaker":"Brett","startTime":1847.41,"endTime":1852.0,"body":"capacitor became extinct"},{"speaker":"Brett","startTime":1852.21,"endTime":1853.44,"body":"over the course of the days."},{"speaker":"Brett","startTime":1854.25,"endTime":1858.87,"body":"Uh, but then there are reasons"},{"speaker":"Brett","startTime":1854.25,"endTime":1858.87,"body":"outside of just the electronics"},{"speaker":"Brett","startTime":1858.87,"endTime":1863.4,"body":"market, uh, politics,"},{"speaker":"Brett","startTime":1858.87,"endTime":1863.4,"body":"tariffs, uh, have a huge"},{"speaker":"Brett","startTime":1863.4,"endTime":1865.59,"body":"effect on the cost of parts."},{"speaker":"Brett","startTime":1865.62,"endTime":1869.28,"body":"Um, if you're buying a a"},{"speaker":"Brett","startTime":1865.62,"endTime":1869.28,"body":"hundred dollars microchip"},{"speaker":"Brett","startTime":1869.28,"endTime":1872.79,"body":"device, Uh, that was a hundred"},{"speaker":"Brett","startTime":1869.28,"endTime":1872.79,"body":"dollars, four years ago."},{"speaker":"Brett","startTime":1872.97,"endTime":1875.94,"body":"Uh, that is now subject"},{"speaker":"Brett","startTime":1872.97,"endTime":1875.94,"body":"to a 25% tariff."},{"speaker":"Brett","startTime":1875.94,"endTime":1878.22,"body":"A hundred dollars is, is,"},{"speaker":"Brett","startTime":1875.94,"endTime":1878.22,"body":"is pretty significant."},{"speaker":"Brett","startTime":1878.76,"endTime":1879.06,"body":"Yeah."},{"speaker":"Brett","startTime":1879.12,"endTime":1883.23,"body":"Um, and then there are"},{"speaker":"Brett","startTime":1879.12,"endTime":1883.23,"body":"also, um, things such as"},{"speaker":"Brett","startTime":1884.46,"endTime":1885.9,"body":"natural disasters, just, uh,"},{"speaker":"Chris","startTime":1886.23,"endTime":1886.77,"body":"flooding and"},{"speaker":"Magnus","startTime":1886.77,"endTime":1888.18,"body":"Taiwan a couple"},{"speaker":"Magnus","startTime":1886.77,"endTime":1888.18,"body":"of years ago, that"},{"speaker":"Chris","startTime":1890.04,"endTime":1890.58,"body":"components."},{"speaker":"Chris","startTime":1891.15,"endTime":1891.42,"body":"Yup."},{"speaker":"Chris","startTime":1891.72,"endTime":1892.32,"body":"Crazy."},{"speaker":"Chris","startTime":1892.38,"endTime":1895.68,"body":"Well, you know, you mentioned"},{"speaker":"Chris","startTime":1892.38,"endTime":1895.68,"body":"tariffs, Brett, and, and one"},{"speaker":"Chris","startTime":1895.68,"endTime":1898.71,"body":"of the things that we're seeing"},{"speaker":"Chris","startTime":1895.68,"endTime":1898.71,"body":"now, and, and it's really"},{"speaker":"Chris","startTime":1898.71,"endTime":1900.81,"body":"confusing, it's confusing to us."},{"speaker":"Chris","startTime":1900.81,"endTime":1904.41,"body":"It's confusing to everybody,"},{"speaker":"Chris","startTime":1900.81,"endTime":1904.41,"body":"but maybe you can touch on like"},{"speaker":"Chris","startTime":1904.56,"endTime":1908.25,"body":"ho how tariffs get handled,"},{"speaker":"Chris","startTime":1904.56,"endTime":1908.25,"body":"how they get paid, how they get"},{"speaker":"Chris","startTime":1908.25,"endTime":1909.78,"body":"billed, all that kind of stuff."},{"speaker":"Brett","startTime":1910.05,"endTime":1910.23,"body":"Yeah."},{"speaker":"Brett","startTime":1910.23,"endTime":1916.44,"body":"So tariffs are one of the most"},{"speaker":"Brett","startTime":1910.23,"endTime":1916.44,"body":"misunderstood and from the"},{"speaker":"Brett","startTime":1916.44,"endTime":1921.3,"body":"perspective of our customers,"},{"speaker":"Brett","startTime":1916.44,"endTime":1921.3,"body":"probably confusing points"},{"speaker":"Brett","startTime":1921.9,"endTime":1927.42,"body":"because 99% of the time"},{"speaker":"Brett","startTime":1921.9,"endTime":1927.42,"body":"we take an order, tariffs"},{"speaker":"Brett","startTime":1927.42,"endTime":1932.055,"body":"will never be raised um,"},{"speaker":"Brett","startTime":1927.42,"endTime":1932.055,"body":"and that is part of that is"},{"speaker":"Brett","startTime":1932.055,"endTime":1935.625,"body":"because we are accounting"},{"speaker":"Brett","startTime":1932.055,"endTime":1935.625,"body":"for that in our pricing."},{"speaker":"Brett","startTime":1936.045,"endTime":1940.005,"body":"And part of that is because"},{"speaker":"Brett","startTime":1936.045,"endTime":1940.005,"body":"as Magnus said, there is a"},{"speaker":"Brett","startTime":1940.005,"endTime":1942.975,"body":"significant amount of that"},{"speaker":"Brett","startTime":1940.005,"endTime":1942.975,"body":"that is absorbed on our end."},{"speaker":"Brett","startTime":1943.455,"endTime":1947.115,"body":"Uh, and we do list it all on"},{"speaker":"Brett","startTime":1943.455,"endTime":1947.115,"body":"our quotes that, you know,"},{"speaker":"Brett","startTime":1947.595,"endTime":1950.775,"body":"it is up to our discretion"},{"speaker":"Brett","startTime":1947.595,"endTime":1950.775,"body":"to assess these tariffs."},{"speaker":"Brett","startTime":1951.015,"endTime":1954.285,"body":"We do not always know what"},{"speaker":"Brett","startTime":1951.015,"endTime":1954.285,"body":"parts on your bill of materials"},{"speaker":"Brett","startTime":1954.555,"endTime":1955.755,"body":"are subject to tariffs."},{"speaker":"Brett","startTime":1956.325,"endTime":1961.515,"body":"Um, and oftentimes the,"},{"speaker":"Brett","startTime":1956.325,"endTime":1961.515,"body":"the tariff implication"},{"speaker":"Brett","startTime":1961.515,"endTime":1964.365,"body":"is not exposed until we"},{"speaker":"Brett","startTime":1961.515,"endTime":1964.365,"body":"have bought those parts."},{"speaker":"Brett","startTime":1965.055,"endTime":1969.705,"body":"Uh, some vendors like Mouser,"},{"speaker":"Brett","startTime":1965.055,"endTime":1969.705,"body":"you never, ever, the tariff"},{"speaker":"Brett","startTime":1969.705,"endTime":1970.755,"body":"has never exposed to you."},{"speaker":"Brett","startTime":1970.755,"endTime":1972.915,"body":"It's, it's amortized"},{"speaker":"Brett","startTime":1970.755,"endTime":1972.915,"body":"into their unit price."},{"speaker":"Brett","startTime":1973.215,"endTime":1976.635,"body":"You're going to buy from them"},{"speaker":"Brett","startTime":1973.215,"endTime":1976.635,"body":"and you, whatever that price"},{"speaker":"Brett","startTime":1976.635,"endTime":1979.395,"body":"listed on the website and the"},{"speaker":"Brett","startTime":1976.635,"endTime":1979.395,"body":"invoice, that's the price paid."},{"speaker":"Chris","startTime":1979.935,"endTime":1980.295,"body":"Hmm."},{"speaker":"Chris","startTime":1980.535,"endTime":1981.165,"body":"Interesting"},{"speaker":"Brett","startTime":1981.615,"endTime":1985.935,"body":"other vendors, uh,"},{"speaker":"Brett","startTime":1981.615,"endTime":1985.935,"body":"TTI, for example, they'll"},{"speaker":"Brett","startTime":1985.935,"endTime":1990.585,"body":"take all of those tariff"},{"speaker":"Brett","startTime":1985.935,"endTime":1990.585,"body":"costs that your account has"},{"speaker":"Brett","startTime":1991.005,"endTime":1993.555,"body":"racked up for that for the"},{"speaker":"Brett","startTime":1991.005,"endTime":1993.555,"body":"last billing cycle that month."},{"speaker":"Brett","startTime":1993.795,"endTime":1996.045,"body":"And at the end of every"},{"speaker":"Brett","startTime":1993.795,"endTime":1996.045,"body":"month, you'll get an invoice"},{"speaker":"Brett","startTime":1996.195,"endTime":1999.975,"body":"itemized of every tariff on"},{"speaker":"Brett","startTime":1996.195,"endTime":1999.975,"body":"every PO that you gave them."},{"speaker":"Brett","startTime":2000.785,"endTime":2005.255,"body":"Now, you don't know the"},{"speaker":"Brett","startTime":2000.785,"endTime":2005.255,"body":"tariff implications on"},{"speaker":"Brett","startTime":2005.255,"endTime":2009.035,"body":"your PO sometimes until the"},{"speaker":"Brett","startTime":2005.255,"endTime":2009.035,"body":"end of your billing cycle."},{"speaker":"Brett","startTime":2009.035,"endTime":2012.875,"body":"And that can be problematic"},{"speaker":"Brett","startTime":2009.035,"endTime":2012.875,"body":"when you sometimes have to"},{"speaker":"Brett","startTime":2012.875,"endTime":2015.155,"body":"go back to a customer in the"},{"speaker":"Brett","startTime":2012.875,"endTime":2015.155,"body":"midst of a build and say,"},{"speaker":"Brett","startTime":2015.455,"endTime":2017.015,"body":"Hey, we ordered these parts."},{"speaker":"Brett","startTime":2017.015,"endTime":2017.705,"body":"We have them here."},{"speaker":"Brett","startTime":2017.705,"endTime":2021.545,"body":"We're we're we are building"},{"speaker":"Brett","startTime":2017.705,"endTime":2021.545,"body":"your boards, but, uh, there's"},{"speaker":"Brett","startTime":2021.545,"endTime":2025.055,"body":"a, there's a tariff charge"},{"speaker":"Brett","startTime":2021.545,"endTime":2025.055,"body":"of XYZ on, on this order."},{"speaker":"Brett","startTime":2025.055,"endTime":2025.505,"body":"And, and."},{"speaker":"Brett","startTime":2026.6,"endTime":2027.62,"body":"That'll have to be handled."},{"speaker":"Chris","startTime":2028.19,"endTime":2029.96,"body":"Um, I I'm sure"},{"speaker":"Chris","startTime":2028.19,"endTime":2029.96,"body":"those phone calls"},{"speaker":"Chris","startTime":2029.96,"endTime":2031.07,"body":"are very comfortable."},{"speaker":"Brett","startTime":2035.36,"endTime":2035.61,"body":"Yeah."},{"speaker":"Brett","startTime":2035.61,"endTime":2038.39,"body":"That, that, that note on that,"},{"speaker":"Brett","startTime":2035.61,"endTime":2038.39,"body":"that note on the quotes, uh,"},{"speaker":"Brett","startTime":2038.42,"endTime":2041.15,"body":"discussing tariffs sometimes"},{"speaker":"Brett","startTime":2038.42,"endTime":2041.15,"body":"isn't, uh, isn't noticed"},{"speaker":"Brett","startTime":2041.15,"endTime":2042.11,"body":"until those phone calls."},{"speaker":"Chris","startTime":2043.22,"endTime":2043.46,"body":"Yeah."},{"speaker":"Chris","startTime":2043.49,"endTime":2046.61,"body":"And then sometimes, I mean,"},{"speaker":"Chris","startTime":2043.49,"endTime":2046.61,"body":"it like in circuit hubs case,"},{"speaker":"Chris","startTime":2046.7,"endTime":2050.51,"body":"um, your, a lot of times"},{"speaker":"Chris","startTime":2046.7,"endTime":2050.51,"body":"you're paying before we even"},{"speaker":"Chris","startTime":2050.51,"endTime":2051.71,"body":"get started on the order."},{"speaker":"Chris","startTime":2052.31,"endTime":2056.12,"body":"And so to your point, Brett,"},{"speaker":"Chris","startTime":2052.31,"endTime":2056.12,"body":"sometimes we just have to"},{"speaker":"Chris","startTime":2056.51,"endTime":2059.39,"body":"decide, well, all right,"},{"speaker":"Chris","startTime":2056.51,"endTime":2059.39,"body":"we got a $300 bill here."},{"speaker":"Chris","startTime":2059.42,"endTime":2061.1,"body":"Are we going to pass"},{"speaker":"Chris","startTime":2059.42,"endTime":2061.1,"body":"it for the tariffs?"},{"speaker":"Chris","startTime":2061.1,"endTime":2062.57,"body":"Are we going to pass"},{"speaker":"Chris","startTime":2061.1,"endTime":2062.57,"body":"this on to the customer?"},{"speaker":"Chris","startTime":2062.57,"endTime":2063.71,"body":"Or are we just"},{"speaker":"Chris","startTime":2062.57,"endTime":2063.71,"body":"going to absorb it?"},{"speaker":"Chris","startTime":2064.37,"endTime":2066.44,"body":"And, uh, it's, it's been tricky."},{"speaker":"Chris","startTime":2066.53,"endTime":2069.11,"body":"It's been very tricky, tricky"},{"speaker":"Chris","startTime":2066.53,"endTime":2069.11,"body":"to navigate these waters."},{"speaker":"Chris","startTime":2069.11,"endTime":2069.68,"body":"That's for sure."},{"speaker":"Brett","startTime":2070.43,"endTime":2071.69,"body":"I will say we do."},{"speaker":"Brett","startTime":2071.72,"endTime":2075.68,"body":"We do the best that we"},{"speaker":"Brett","startTime":2071.72,"endTime":2075.68,"body":"can to, uh, to absorb as"},{"speaker":"Brett","startTime":2075.68,"endTime":2076.73,"body":"much of that as we can."},{"speaker":"Brett","startTime":2077.27,"endTime":2079.94,"body":"Uh, but there, there are"},{"speaker":"Brett","startTime":2077.27,"endTime":2079.94,"body":"instances where, where, uh,"},{"speaker":"Brett","startTime":2080.27,"endTime":2082.52,"body":"D the amount is just simply"},{"speaker":"Brett","startTime":2080.27,"endTime":2082.52,"body":"simply too much to be."},{"speaker":"Brett","startTime":2083.63,"endTime":2083.87,"body":"Right."},{"speaker":"Chris","startTime":2084.56,"endTime":2086.69,"body":"All right, so here's,"},{"speaker":"Chris","startTime":2084.56,"endTime":2086.69,"body":"here's an, oh, I'm sorry."},{"speaker":"Magnus","startTime":2087.9,"endTime":2089.0,"body":"No, I was just"},{"speaker":"Magnus","startTime":2087.9,"endTime":2089.0,"body":"going to say, if people are"},{"speaker":"Magnus","startTime":2089.0,"endTime":2091.75,"body":"wondering, why don't we break"},{"speaker":"Magnus","startTime":2089.0,"endTime":2091.75,"body":"out all the different tariffs"},{"speaker":"Magnus","startTime":2091.85,"endTime":2094.73,"body":"upfront as part of the quote"},{"speaker":"Magnus","startTime":2091.85,"endTime":2094.73,"body":"well well, you tried digging"},{"speaker":"Magnus","startTime":2094.73,"endTime":2097.72,"body":"into the data sheet of all"},{"speaker":"Magnus","startTime":2094.73,"endTime":2097.72,"body":"the different components"},{"speaker":"Chris","startTime":2098.12,"endTime":2100.37,"body":"Yeah, where's this being"},{"speaker":"Chris","startTime":2098.12,"endTime":2100.37,"body":"manufactured and then it says"},{"speaker":"Chris","startTime":2100.43,"endTime":2103.85,"body":"maybe China, maybe Taiwan,"},{"speaker":"Chris","startTime":2100.43,"endTime":2103.85,"body":"maybe Thailand, maybe Vietnam."},{"speaker":"Chris","startTime":2104.72,"endTime":2104.99,"body":"And"},{"speaker":"Magnus","startTime":2104.99,"endTime":2107.09,"body":"it changed it for the"},{"speaker":"Magnus","startTime":2104.99,"endTime":2107.09,"body":"same part of the manufacturer"},{"speaker":"Magnus","startTime":2107.09,"endTime":2108.95,"body":"may have couple of, couple"},{"speaker":"Magnus","startTime":2107.09,"endTime":2108.95,"body":"of different factories."},{"speaker":"Magnus","startTime":2108.95,"endTime":2111.74,"body":"They played games like funneling"},{"speaker":"Magnus","startTime":2108.95,"endTime":2111.74,"body":"the parts through their"},{"speaker":"Magnus","startTime":2111.98,"endTime":2113.81,"body":"subsidiaries to bypass tariffs."},{"speaker":"Magnus","startTime":2113.81,"endTime":2117.8,"body":"There's in many cases, literally"},{"speaker":"Magnus","startTime":2113.81,"endTime":2117.8,"body":"no way to tell what the"},{"speaker":"Magnus","startTime":2117.8,"endTime":2120.68,"body":"origin of country of origin"},{"speaker":"Magnus","startTime":2117.8,"endTime":2120.68,"body":"for a particular part is."},{"speaker":"Magnus","startTime":2120.68,"endTime":2124.73,"body":"It's just, it's not information"},{"speaker":"Magnus","startTime":2120.68,"endTime":2124.73,"body":"that's available to us as"},{"speaker":"Magnus","startTime":2124.94,"endTime":2127.94,"body":"a buyer before, uh, our"},{"speaker":"Magnus","startTime":2124.94,"endTime":2127.94,"body":"vendors give us a bill"},{"speaker":"Magnus","startTime":2127.94,"endTime":2128.51,"body":"at the end of the month."},{"speaker":"Chris","startTime":2129.62,"endTime":2131.27,"body":"I've, I've got a"},{"speaker":"Chris","startTime":2129.62,"endTime":2131.27,"body":"funny story about that."},{"speaker":"Chris","startTime":2131.27,"endTime":2131.87,"body":"Actually."},{"speaker":"Chris","startTime":2131.96,"endTime":2135.23,"body":"Um, I was researching, I was"},{"speaker":"Chris","startTime":2131.96,"endTime":2135.23,"body":"trying to onboard another"},{"speaker":"Chris","startTime":2135.23,"endTime":2139.19,"body":"PCB supplier and I was,"},{"speaker":"Chris","startTime":2135.23,"endTime":2139.19,"body":"you know, doing some, uh,"},{"speaker":"Chris","startTime":2139.25,"endTime":2142.19,"body":"you know, research before I"},{"speaker":"Chris","startTime":2139.25,"endTime":2142.19,"body":"really dug in deep and just"},{"speaker":"Chris","startTime":2142.34,"endTime":2145.58,"body":"contacted a few different"},{"speaker":"Chris","startTime":2142.34,"endTime":2145.58,"body":"shops that were recommended."},{"speaker":"Chris","startTime":2146.3,"endTime":2148.97,"body":"And one of them I contacted"},{"speaker":"Chris","startTime":2146.3,"endTime":2148.97,"body":"and the CEO called me and"},{"speaker":"Chris","startTime":2148.97,"endTime":2151.43,"body":"we're having this conversation"},{"speaker":"Chris","startTime":2148.97,"endTime":2151.43,"body":"and he goes, well, how do"},{"speaker":"Chris","startTime":2151.43,"endTime":2154.01,"body":"you feel about how do you"},{"speaker":"Chris","startTime":2151.43,"endTime":2154.01,"body":"feel about these tariffs?"},{"speaker":"Chris","startTime":2154.64,"endTime":2159.17,"body":"And I said, well, you know,"},{"speaker":"Chris","startTime":2154.64,"endTime":2159.17,"body":"I don't like, I don't, I"},{"speaker":"Chris","startTime":2159.17,"endTime":2161.27,"body":"don't like paying them, but"},{"speaker":"Chris","startTime":2159.17,"endTime":2161.27,"body":"that's you gotta pay them."},{"speaker":"Chris","startTime":2161.27,"endTime":2163.28,"body":"That's it's like taxes,"},{"speaker":"Chris","startTime":2161.27,"endTime":2163.28,"body":"you know, you pay him."},{"speaker":"Chris","startTime":2163.7,"endTime":2166.67,"body":"And he goes, well, you"},{"speaker":"Chris","startTime":2163.7,"endTime":2166.67,"body":"know, I have a, I have"},{"speaker":"Chris","startTime":2166.67,"endTime":2167.72,"body":"a facility in Canada."},{"speaker":"Chris","startTime":2167.72,"endTime":2169.88,"body":"I can just ship them to"},{"speaker":"Chris","startTime":2167.72,"endTime":2169.88,"body":"Canada and repack them and"},{"speaker":"Chris","startTime":2169.88,"endTime":2171.71,"body":"send them to you from Canada."},{"speaker":"Chris","startTime":2172.67,"endTime":2174.8,"body":"And I said, oh, interesting."},{"speaker":"Chris","startTime":2174.8,"endTime":2177.53,"body":"Well, um, you know, it's"},{"speaker":"Chris","startTime":2174.8,"endTime":2177.53,"body":"been nice talking to you and,"},{"speaker":"Chris","startTime":2177.59,"endTime":2178.85,"body":"uh, we'll, we'll chat later."},{"speaker":"Chris","startTime":2178.85,"endTime":2179.72,"body":"We didn't chat later."},{"speaker":"Chris","startTime":2181.76,"endTime":2182.36,"body":"So yeah."},{"speaker":"Chris","startTime":2182.42,"endTime":2184.58,"body":"To your point, Magnus they"},{"speaker":"Chris","startTime":2182.42,"endTime":2184.58,"body":"do, they try to play games."},{"speaker":"Chris","startTime":2184.61,"endTime":2186.95,"body":"There's there's, you know,"},{"speaker":"Chris","startTime":2184.61,"endTime":2186.95,"body":"some sketchy stuff out there."},{"speaker":"Chris","startTime":2188.0,"endTime":2189.08,"body":"Um, okay."},{"speaker":"Chris","startTime":2189.89,"endTime":2190.67,"body":"Enough about tariffs."},{"speaker":"Chris","startTime":2190.67,"endTime":2192.59,"body":"Let's talk about another"},{"speaker":"Chris","startTime":2190.67,"endTime":2192.59,"body":"thing the customers ask us"},{"speaker":"Chris","startTime":2192.59,"endTime":2195.145,"body":"about markup what is markup?"},{"speaker":"Chris","startTime":2195.355,"endTime":2200.095,"body":"Why does markup, um, you know,"},{"speaker":"Chris","startTime":2195.355,"endTime":2200.095,"body":"what are some reasons that, that"},{"speaker":"Chris","startTime":2200.095,"endTime":2202.255,"body":"there is such a thing as well?"},{"speaker":"Chris","startTime":2202.375,"endTime":2205.105,"body":"First, let me, let me define"},{"speaker":"Chris","startTime":2202.375,"endTime":2205.105,"body":"what markup is briefly"},{"speaker":"Chris","startTime":2205.165,"endTime":2206.845,"body":"and, and effectively."},{"speaker":"Chris","startTime":2206.845,"endTime":2210.685,"body":"It's just a, a, we take"},{"speaker":"Chris","startTime":2206.845,"endTime":2210.685,"body":"the cost of your parts."},{"speaker":"Chris","startTime":2210.925,"endTime":2216.265,"body":"We add a percentage, uh, to that"},{"speaker":"Chris","startTime":2210.925,"endTime":2216.265,"body":"cost and we bill you for that."},{"speaker":"Chris","startTime":2216.295,"endTime":2217.885,"body":"It's, it's a marked up fee."},{"speaker":"Chris","startTime":2217.915,"endTime":2220.675,"body":"We, we add a certain percentage"},{"speaker":"Chris","startTime":2217.915,"endTime":2220.675,"body":"to the cost of all your parts."},{"speaker":"Chris","startTime":2220.675,"endTime":2224.515,"body":"We don't, we don't always,"},{"speaker":"Chris","startTime":2220.675,"endTime":2224.515,"body":"um, um, I'm speaking on the"},{"speaker":"Chris","startTime":2224.515,"endTime":2225.505,"body":"Worthington side of things."},{"speaker":"Chris","startTime":2225.505,"endTime":2228.355,"body":"We don't charge you one for one,"},{"speaker":"Chris","startTime":2225.505,"endTime":2228.355,"body":"the part, the cost of the parts"},{"speaker":"Chris","startTime":2228.355,"endTime":2230.845,"body":"as we get the, as we get the"},{"speaker":"Chris","startTime":2228.355,"endTime":2230.845,"body":"quotes back from our suppliers."},{"speaker":"Chris","startTime":2230.845,"endTime":2234.205,"body":"So why D why is there a markup?"},{"speaker":"Chris","startTime":2234.235,"endTime":2236.695,"body":"Um, what is it used for"},{"speaker":"Chris","startTime":2234.235,"endTime":2236.695,"body":"maybe you guys could"},{"speaker":"Brett","startTime":2236.845,"endTime":2242.215,"body":"so main objective of"},{"speaker":"Brett","startTime":2236.845,"endTime":2242.215,"body":"component markup is margin,"},{"speaker":"Brett","startTime":2242.425,"endTime":2245.6,"body":"uh, It's it's obvious."},{"speaker":"Brett","startTime":2245.6,"endTime":2248.06,"body":"It doesn't need to be"},{"speaker":"Brett","startTime":2245.6,"endTime":2248.06,"body":"stated, but, uh, we are"},{"speaker":"Brett","startTime":2248.06,"endTime":2249.47,"body":"operating a business here."},{"speaker":"Brett","startTime":2249.77,"endTime":2253.52,"body":"Uh, there's an entire team"},{"speaker":"Brett","startTime":2249.77,"endTime":2253.52,"body":"of people here that are, that"},{"speaker":"Brett","startTime":2253.52,"endTime":2258.47,"body":"are working to assemble boards"},{"speaker":"Brett","startTime":2253.52,"endTime":2258.47,"body":"and, uh, a significant portion"},{"speaker":"Brett","startTime":2258.47,"endTime":2260.87,"body":"of the, of the margin comes"},{"speaker":"Brett","startTime":2258.47,"endTime":2260.87,"body":"from that component markup."},{"speaker":"Brett","startTime":2261.2,"endTime":2266.48,"body":"Uh, another reason why we do"},{"speaker":"Brett","startTime":2261.2,"endTime":2266.48,"body":"that is, is, uh, secondary"},{"speaker":"Brett","startTime":2266.48,"endTime":2267.95,"body":"to that is just financial."},{"speaker":"Brett","startTime":2267.95,"endTime":2273.2,"body":"When we go out and we buy an"},{"speaker":"Brett","startTime":2267.95,"endTime":2273.2,"body":"entire kit for, for a job,"},{"speaker":"Brett","startTime":2273.35,"endTime":2276.77,"body":"we may be spending $20,000 on"},{"speaker":"Brett","startTime":2273.35,"endTime":2276.77,"body":"parts to support that order."},{"speaker":"Brett","startTime":2277.34,"endTime":2279.23,"body":"We may have 10 orders like that."},{"speaker":"Brett","startTime":2279.92,"endTime":2284.32,"body":"Uh, so we may be carrying"},{"speaker":"Brett","startTime":2279.92,"endTime":2284.32,"body":"on, on our accounts, quite"},{"speaker":"Brett","startTime":2284.36,"endTime":2285.68,"body":"quite a bit of money and."},{"speaker":"Brett","startTime":2286.545,"endTime":2288.965,"body":"Through our vendors, those"},{"speaker":"Brett","startTime":2286.545,"endTime":2288.965,"body":"accounts are due net 30."},{"speaker":"Brett","startTime":2288.965,"endTime":2290.045,"body":"We've placed that order."},{"speaker":"Brett","startTime":2290.285,"endTime":2291.875,"body":"That order is going"},{"speaker":"Brett","startTime":2290.285,"endTime":2291.875,"body":"to ship to us."},{"speaker":"Brett","startTime":2292.235,"endTime":2294.845,"body":"Uh, and our vendors"},{"speaker":"Brett","startTime":2292.235,"endTime":2294.845,"body":"expect payment from, from"},{"speaker":"Brett","startTime":2294.865,"endTime":2297.515,"body":"Worthington assembly on"},{"speaker":"Brett","startTime":2294.865,"endTime":2297.515,"body":"that account within 30 days."},{"speaker":"Brett","startTime":2297.785,"endTime":2302.285,"body":"Well, within 30 days, we"},{"speaker":"Brett","startTime":2297.785,"endTime":2302.285,"body":"may just begin starting"},{"speaker":"Brett","startTime":2302.855,"endTime":2305.075,"body":"start physically actually"},{"speaker":"Brett","startTime":2302.855,"endTime":2305.075,"body":"assembling those boards."},{"speaker":"Brett","startTime":2306.005,"endTime":2308.795,"body":"The bare boards are going"},{"speaker":"Brett","startTime":2306.005,"endTime":2308.795,"body":"to get here in 15 days."},{"speaker":"Brett","startTime":2309.095,"endTime":2311.225,"body":"By that point in time,"},{"speaker":"Brett","startTime":2309.095,"endTime":2311.225,"body":"you know, the parts have"},{"speaker":"Brett","startTime":2311.225,"endTime":2313.265,"body":"already been ordered that"},{"speaker":"Brett","startTime":2311.225,"endTime":2313.265,"body":"that clock is ticking."},{"speaker":"Brett","startTime":2313.745,"endTime":2316.265,"body":"Um, we're going to build"},{"speaker":"Brett","startTime":2313.745,"endTime":2316.265,"body":"those boards where you're"},{"speaker":"Brett","startTime":2316.265,"endTime":2318.905,"body":"going to, to ship finished"},{"speaker":"Brett","startTime":2316.265,"endTime":2318.905,"body":"assemblies to our customer,"},{"speaker":"Brett","startTime":2319.295,"endTime":2323.225,"body":"and then they are going to"},{"speaker":"Brett","startTime":2319.295,"endTime":2323.225,"body":"pay their bill in 30 days."},{"speaker":"Brett","startTime":2323.225,"endTime":2323.585,"body":"Right?"},{"speaker":"Brett","startTime":2323.735,"endTime":2324.005,"body":"Yeah."},{"speaker":"Brett","startTime":2324.365,"endTime":2326.705,"body":"But at the time that, by the"},{"speaker":"Brett","startTime":2324.365,"endTime":2326.705,"body":"time that is all happened, we've"},{"speaker":"Brett","startTime":2326.705,"endTime":2331.175,"body":"already, you know, gone out and"},{"speaker":"Brett","startTime":2326.705,"endTime":2331.175,"body":"paid the bill for the original,"},{"speaker":"Brett","startTime":2331.685,"endTime":2333.035,"body":"uh, for the original order."},{"speaker":"Brett","startTime":2333.035,"endTime":2338.555,"body":"So there's a degree of it"},{"speaker":"Brett","startTime":2333.035,"endTime":2338.555,"body":"is simply, uh, the cost it"},{"speaker":"Brett","startTime":2338.555,"endTime":2342.875,"body":"takes to actually carry a"},{"speaker":"Brett","startTime":2338.555,"endTime":2342.875,"body":"credit line and, and, uh,"},{"speaker":"Brett","startTime":2344.0,"endTime":2346.94,"body":"Acquire this many parts at the"},{"speaker":"Brett","startTime":2344.0,"endTime":2346.94,"body":"volumes that we are working."},{"speaker":"Chris","startTime":2347.51,"endTime":2347.75,"body":"Yeah."},{"speaker":"Chris","startTime":2347.78,"endTime":2350.03,"body":"And even if you didn't have"},{"speaker":"Chris","startTime":2347.78,"endTime":2350.03,"body":"a line of credit that you"},{"speaker":"Chris","startTime":2350.03,"endTime":2353.63,"body":"were paying interest on,"},{"speaker":"Chris","startTime":2350.03,"endTime":2353.63,"body":"that means you're tying up"},{"speaker":"Chris","startTime":2353.69,"endTime":2357.71,"body":"a quarter million dollars"},{"speaker":"Chris","startTime":2353.69,"endTime":2357.71,"body":"on money, money that you"},{"speaker":"Chris","startTime":2357.71,"endTime":2359.27,"body":"could be making interest on."},{"speaker":"Chris","startTime":2359.6,"endTime":2360.44,"body":"So yes."},{"speaker":"Chris","startTime":2360.49,"endTime":2363.02,"body":"So at the end of the day,"},{"speaker":"Chris","startTime":2360.49,"endTime":2363.02,"body":"you know, money costs money."},{"speaker":"Brett","startTime":2363.6,"endTime":2367.01,"body":"You know, if, if, if"},{"speaker":"Brett","startTime":2363.6,"endTime":2367.01,"body":"everything Worthington assembly"},{"speaker":"Brett","startTime":2367.01,"endTime":2371.51,"body":"bought was paid for in cash,"},{"speaker":"Brett","startTime":2367.01,"endTime":2371.51,"body":"when we bought it, um, there"},{"speaker":"Brett","startTime":2371.51,"endTime":2374.09,"body":"would be a lot that, that"},{"speaker":"Brett","startTime":2371.51,"endTime":2374.09,"body":"couldn't get done machines"},{"speaker":"Brett","startTime":2374.09,"endTime":2377.42,"body":"that couldn't get bought, um,"},{"speaker":"Brett","startTime":2374.09,"endTime":2377.42,"body":"you know, process improvements"},{"speaker":"Brett","startTime":2377.42,"endTime":2378.32,"body":"that couldn't get made."},{"speaker":"Chris","startTime":2378.72,"endTime":2381.53,"body":"And for more on this"},{"speaker":"Chris","startTime":2378.72,"endTime":2381.53,"body":"listen to NPRs planet, money"},{"speaker":"Chris","startTime":2381.53,"endTime":2386.18,"body":"podcast, all about economics"},{"speaker":"Chris","startTime":2381.53,"endTime":2386.18,"body":"and how the world works."},{"speaker":"Chris","startTime":2386.27,"endTime":2386.81,"body":"So great."},{"speaker":"Chris","startTime":2386.84,"endTime":2387.05,"body":"Yeah."},{"speaker":"Chris","startTime":2387.05,"endTime":2390.89,"body":"So markup exists and,"},{"speaker":"Chris","startTime":2387.05,"endTime":2390.89,"body":"uh, I, I've never heard"},{"speaker":"Chris","startTime":2390.95,"endTime":2392.9,"body":"of a single customer"},{"speaker":"Chris","startTime":2390.95,"endTime":2392.9,"body":"having a problem with it."},{"speaker":"Chris","startTime":2392.97,"endTime":2396.5,"body":"It's just, it's an understanding"},{"speaker":"Chris","startTime":2392.97,"endTime":2396.5,"body":"that, that that's, that's how"},{"speaker":"Chris","startTime":2396.5,"endTime":2397.7,"body":"you have to operate a business."},{"speaker":"Chris","startTime":2397.7,"endTime":2400.91,"body":"It's like, it's like complaining"},{"speaker":"Chris","startTime":2397.7,"endTime":2400.91,"body":"to Costco that, you know,"},{"speaker":"Chris","startTime":2400.91,"endTime":2402.68,"body":"they charge more for their"},{"speaker":"Chris","startTime":2400.91,"endTime":2402.68,"body":"products than they buy."},{"speaker":"Chris","startTime":2403.4,"endTime":2406.34,"body":"It's like, well, how do you, how"},{"speaker":"Chris","startTime":2403.4,"endTime":2406.34,"body":"do you think they make money?"},{"speaker":"Chris","startTime":2407.27,"endTime":2407.54,"body":"Yeah."},{"speaker":"Chris","startTime":2408.8,"endTime":2409.16,"body":"All right."},{"speaker":"Chris","startTime":2409.16,"endTime":2412.94,"body":"So next big topic"},{"speaker":"Chris","startTime":2409.16,"endTime":2412.94,"body":"recommendations."},{"speaker":"Chris","startTime":2413.21,"endTime":2416.24,"body":"This is, this can be a short"},{"speaker":"Chris","startTime":2413.21,"endTime":2416.24,"body":"one, uh, you know, or it"},{"speaker":"Chris","startTime":2416.24,"endTime":2420.86,"body":"can, who knows it can go"},{"speaker":"Chris","startTime":2416.24,"endTime":2420.86,"body":"longer, but we had, uh, we"},{"speaker":"Chris","startTime":2420.86,"endTime":2424.02,"body":"had some ideas on things we"},{"speaker":"Chris","startTime":2420.86,"endTime":2424.02,"body":"can recommend to customers to,"},{"speaker":"Chris","startTime":2424.02,"endTime":2426.2,"body":"to make their lives easier."},{"speaker":"Chris","startTime":2426.35,"endTime":2430.13,"body":"Um, and, and so what, what"},{"speaker":"Chris","startTime":2426.35,"endTime":2430.13,"body":"are some recommendations"},{"speaker":"Chris","startTime":2430.13,"endTime":2431.42,"body":"we can give to customers?"},{"speaker":"Chris","startTime":2431.47,"endTime":2433.84,"body":"Brett, you brought up a point"},{"speaker":"Chris","startTime":2431.47,"endTime":2433.84,"body":"the other day about buying,"},{"speaker":"Chris","startTime":2433.87,"endTime":2437.23,"body":"buying connectors and, and"},{"speaker":"Chris","startTime":2433.87,"endTime":2437.23,"body":"how, you know, in the design"},{"speaker":"Chris","startTime":2437.23,"endTime":2441.55,"body":"phase almost, uh, how can"},{"speaker":"Chris","startTime":2437.23,"endTime":2441.55,"body":"you choose who, who your"},{"speaker":"Chris","startTime":2441.55,"endTime":2443.2,"body":"connector supplier might be?"},{"speaker":"Chris","startTime":2443.95,"endTime":2444.28,"body":"Right."},{"speaker":"Chris","startTime":2444.28,"endTime":2448.12,"body":"So, uh, one recommendation"},{"speaker":"Chris","startTime":2444.28,"endTime":2448.12,"body":"is if, if possible, and now"},{"speaker":"Chris","startTime":2448.57,"endTime":2451.24,"body":"I understand that there are"},{"speaker":"Chris","startTime":2448.57,"endTime":2451.24,"body":"some manufacturers that make"},{"speaker":"Chris","startTime":2451.24,"endTime":2453.94,"body":"specialty parts, and there are"},{"speaker":"Chris","startTime":2451.24,"endTime":2453.94,"body":"some applications that require."},{"speaker":"Chris","startTime":2455.155,"endTime":2457.675,"body":"Certain parts made by"},{"speaker":"Chris","startTime":2455.155,"endTime":2457.675,"body":"certain, uh, manufacturers."},{"speaker":"Chris","startTime":2458.155,"endTime":2461.185,"body":"But in general, one"},{"speaker":"Chris","startTime":2458.155,"endTime":2461.185,"body":"recommendation that we try"},{"speaker":"Chris","startTime":2461.185,"endTime":2464.245,"body":"to make is to use parts"},{"speaker":"Chris","startTime":2461.185,"endTime":2464.245,"body":"that are widely available"},{"speaker":"Chris","startTime":2464.245,"endTime":2465.085,"body":"in the supply chain."},{"speaker":"Chris","startTime":2465.355,"endTime":2468.895,"body":"Um, Samtec is a great vendor."},{"speaker":"Chris","startTime":2468.895,"endTime":2469.975,"body":"They're great manufacturer."},{"speaker":"Chris","startTime":2469.975,"endTime":2471.175,"body":"They make great connectors."},{"speaker":"Chris","startTime":2471.175,"endTime":2473.755,"body":"We have no, no complaints"},{"speaker":"Chris","startTime":2471.175,"endTime":2473.755,"body":"about their quality, but"},{"speaker":"Chris","startTime":2473.755,"endTime":2476.185,"body":"sometimes their parts"},{"speaker":"Chris","startTime":2473.755,"endTime":2476.185,"body":"are not widely available."},{"speaker":"Chris","startTime":2476.875,"endTime":2482.965,"body":"Uh, and in the case of, let's"},{"speaker":"Chris","startTime":2476.875,"endTime":2482.965,"body":"say a four pin header with,"},{"speaker":"Chris","startTime":2483.145,"endTime":2485.215,"body":"you know, 10th inch pitch."},{"speaker":"Chris","startTime":2485.635,"endTime":2488.815,"body":"Do you really need that"},{"speaker":"Chris","startTime":2485.635,"endTime":2488.815,"body":"fancy Samtec connector."},{"speaker":"Chris","startTime":2488.815,"endTime":2492.475,"body":"That's got a two week lead"},{"speaker":"Chris","startTime":2488.815,"endTime":2492.475,"body":"time, or might that be able to,"},{"speaker":"Chris","startTime":2492.475,"endTime":2497.345,"body":"uh, be swapped out for, uh, an"},{"speaker":"Chris","startTime":2492.475,"endTime":2497.345,"body":"equivalent Harwin or Sullins"},{"speaker":"Chris","startTime":2497.365,"endTime":2501.175,"body":"connector, um, that there"},{"speaker":"Chris","startTime":2497.365,"endTime":2501.175,"body":"might be millions of available"},{"speaker":"Chris","startTime":2501.175,"endTime":2503.185,"body":"immediately and we could, we"},{"speaker":"Chris","startTime":2501.175,"endTime":2503.185,"body":"could get in here tomorrow."},{"speaker":"Chris","startTime":2503.905,"endTime":2504.275,"body":"Yeah."},{"speaker":"Chris","startTime":2504.835,"endTime":2506.515,"body":"So that's one"},{"speaker":"Chris","startTime":2504.835,"endTime":2506.515,"body":"recommendation that."},{"speaker":"Chris","startTime":2507.775,"endTime":2507.895,"body":"Mm."},{"speaker":"Chris","startTime":2507.895,"endTime":2512.875,"body":"So does that mean, like, does"},{"speaker":"Chris","startTime":2507.895,"endTime":2512.875,"body":"that mean that they have to,"},{"speaker":"Chris","startTime":2513.205,"endTime":2516.115,"body":"you know, in the design phase"},{"speaker":"Chris","startTime":2513.205,"endTime":2516.115,"body":"is they should be choosing parts"},{"speaker":"Chris","startTime":2516.115,"endTime":2520.255,"body":"that Sullins makes, or are you"},{"speaker":"Chris","startTime":2516.115,"endTime":2520.255,"body":"saying that Sullins or Harwin"},{"speaker":"Chris","startTime":2520.265,"endTime":2523.815,"body":"at that, that they can make a"},{"speaker":"Chris","startTime":2520.265,"endTime":2523.815,"body":"part that's similar to Samtec?"},{"speaker":"Brett","startTime":2524.715,"endTime":2528.495,"body":"In some cases there"},{"speaker":"Brett","startTime":2524.715,"endTime":2528.495,"body":"are applications that only"},{"speaker":"Brett","startTime":2528.525,"endTime":2530.025,"body":"Samtec will be able to support."},{"speaker":"Brett","startTime":2530.295,"endTime":2532.785,"body":"For example, they make"},{"speaker":"Brett","startTime":2530.295,"endTime":2532.785,"body":"some really fancy, a sea"},{"speaker":"Brett","startTime":2532.785,"endTime":2534.975,"body":"Ray connectors that almost"},{"speaker":"Brett","startTime":2532.785,"endTime":2534.975,"body":"have a BGA footprint."},{"speaker":"Brett","startTime":2535.245,"endTime":2537.795,"body":"You're not going to find that"},{"speaker":"Brett","startTime":2535.245,"endTime":2537.795,"body":"from any other manufacturer."},{"speaker":"Brett","startTime":2538.585,"endTime":2543.075,"body":"Um, but if during your design"},{"speaker":"Brett","startTime":2538.585,"endTime":2543.075,"body":"process, when you're generating"},{"speaker":"Brett","startTime":2543.075,"endTime":2547.485,"body":"your bill of materials, if"},{"speaker":"Brett","startTime":2543.075,"endTime":2547.485,"body":"you, if you are looking for"},{"speaker":"Brett","startTime":2547.485,"endTime":2551.955,"body":"a part and you can't find"},{"speaker":"Brett","startTime":2547.485,"endTime":2551.955,"body":"it, or if you see, Hey,"},{"speaker":"Brett","startTime":2551.955,"endTime":2553.815,"body":"these are kind of low stock."},{"speaker":"Brett","startTime":2553.875,"endTime":2556.785,"body":"And when I go to the"},{"speaker":"Brett","startTime":2553.875,"endTime":2556.785,"body":"site, you know, there's"},{"speaker":"Brett","startTime":2556.785,"endTime":2557.835,"body":"a lead time that applies."},{"speaker":"Brett","startTime":2557.835,"endTime":2562.005,"body":"If they run out at that"},{"speaker":"Brett","startTime":2557.835,"endTime":2562.005,"body":"point, it, it might be good"},{"speaker":"Brett","startTime":2562.005,"endTime":2563.505,"body":"to, instead of choosing that."},{"speaker":"Brett","startTime":2564.42,"endTime":2568.2,"body":"Kind of hard to find part,"},{"speaker":"Brett","startTime":2564.42,"endTime":2568.2,"body":"just go in and either list an"},{"speaker":"Brett","startTime":2568.2,"endTime":2570.99,"body":"alternate part and equivalent"},{"speaker":"Brett","startTime":2568.2,"endTime":2570.99,"body":"that, Hey, when I send this"},{"speaker":"Brett","startTime":2570.99,"endTime":2573.3,"body":"bill of materials off to"},{"speaker":"Brett","startTime":2570.99,"endTime":2573.3,"body":"Worthington to quote, if"},{"speaker":"Brett","startTime":2573.3,"endTime":2577.2,"body":"they can't find part a at"},{"speaker":"Brett","startTime":2573.3,"endTime":2577.2,"body":"that I've specked at J two."},{"speaker":"Brett","startTime":2577.2,"endTime":2579.63,"body":"Well, okay, well in the bomb,"},{"speaker":"Brett","startTime":2577.2,"endTime":2579.63,"body":"I've already included a line"},{"speaker":"Brett","startTime":2579.63,"endTime":2582.24,"body":"J two alternate, and here's"},{"speaker":"Brett","startTime":2579.63,"endTime":2582.24,"body":"a, here's an equivalent part"},{"speaker":"Brett","startTime":2582.63,"endTime":2584.91,"body":"do that, uh, that that's"},{"speaker":"Brett","startTime":2582.63,"endTime":2584.91,"body":"really helpful for us."},{"speaker":"Brett","startTime":2585.27,"endTime":2587.64,"body":"It, it cuts down on the"},{"speaker":"Brett","startTime":2585.27,"endTime":2587.64,"body":"amount of, uh, back and"},{"speaker":"Brett","startTime":2587.64,"endTime":2588.72,"body":"forth communication."},{"speaker":"Brett","startTime":2588.87,"endTime":2591.69,"body":"If you've provided an alternate"},{"speaker":"Brett","startTime":2588.87,"endTime":2591.69,"body":"that we can go ahead and use it."},{"speaker":"Brett","startTime":2592.05,"endTime":2595.17,"body":"You've already approved that"},{"speaker":"Brett","startTime":2592.05,"endTime":2595.17,"body":"we don't have to go ahead"},{"speaker":"Brett","startTime":2595.17,"endTime":2599.1,"body":"and, uh, put the, put the"},{"speaker":"Brett","startTime":2595.17,"endTime":2599.1,"body":"legwork in, uh, to, to locate"},{"speaker":"Brett","startTime":2599.1,"endTime":2601.92,"body":"an alternate for you or send"},{"speaker":"Brett","startTime":2599.1,"endTime":2601.92,"body":"you an email asking for some,"},{"speaker":"Brett","startTime":2602.04,"endTime":2602.91,"body":"some help in doing that."},{"speaker":"Chris","startTime":2603.27,"endTime":2603.54,"body":"Yeah."},{"speaker":"Chris","startTime":2603.54,"endTime":2606.87,"body":"And so that's, I think"},{"speaker":"Chris","startTime":2603.54,"endTime":2606.87,"body":"it's obvious that you can"},{"speaker":"Chris","startTime":2606.87,"endTime":2609.3,"body":"cross a lot of capacitors,"},{"speaker":"Chris","startTime":2606.87,"endTime":2609.3,"body":"a lot of resistors, but"},{"speaker":"Chris","startTime":2609.3,"endTime":2609.9,"body":"there's other parts."},{"speaker":"Chris","startTime":2610.59,"endTime":2613.23,"body":"Um, the Mo most"},{"speaker":"Chris","startTime":2610.59,"endTime":2613.23,"body":"diodes can be crossed."},{"speaker":"Chris","startTime":2613.23,"endTime":2614.82,"body":"Most LEDs can be crossed."},{"speaker":"Chris","startTime":2614.82,"endTime":2618.81,"body":"I mean, obviously if you're"},{"speaker":"Chris","startTime":2614.82,"endTime":2618.81,"body":"making a, using a high power"},{"speaker":"Chris","startTime":2618.81,"endTime":2621.03,"body":"Cree led or something, you're"},{"speaker":"Chris","startTime":2618.81,"endTime":2621.03,"body":"not going to cross that."},{"speaker":"Chris","startTime":2621.03,"endTime":2624.18,"body":"But if it's just an indicator,"},{"speaker":"Chris","startTime":2621.03,"endTime":2624.18,"body":"led chances are, there's"},{"speaker":"Chris","startTime":2624.18,"endTime":2627.81,"body":"an alternative that will"},{"speaker":"Chris","startTime":2624.18,"endTime":2627.81,"body":"work and having more than"},{"speaker":"Chris","startTime":2627.81,"endTime":2630.06,"body":"one, um, will be great."},{"speaker":"Chris","startTime":2630.06,"endTime":2633.81,"body":"So we do get, like, we do"},{"speaker":"Chris","startTime":2630.06,"endTime":2633.81,"body":"sometimes see customers"},{"speaker":"Chris","startTime":2633.81,"endTime":2636.51,"body":"give us multiple caps and"},{"speaker":"Chris","startTime":2633.81,"endTime":2636.51,"body":"resistors, but we don't often"},{"speaker":"Chris","startTime":2636.51,"endTime":2640.02,"body":"see multiple LEDs and diodes"},{"speaker":"Chris","startTime":2636.51,"endTime":2640.02,"body":"and connectors, but there's"},{"speaker":"Chris","startTime":2640.02,"endTime":2641.22,"body":"really no reason they can't."},{"speaker":"Chris","startTime":2641.25,"endTime":2643.23,"body":"I mean, there there's"},{"speaker":"Chris","startTime":2641.25,"endTime":2643.23,"body":"alternatives for a lot"},{"speaker":"Chris","startTime":2643.23,"endTime":2644.55,"body":"of these commodity parts."},{"speaker":"Melissa","startTime":2644.85,"endTime":2645.12,"body":"Yeah."},{"speaker":"Melissa","startTime":2645.12,"endTime":2648.87,"body":"And speaking from CircuitHub,"},{"speaker":"Melissa","startTime":2645.12,"endTime":2648.87,"body":"you actually can just"},{"speaker":"Melissa","startTime":2648.87,"endTime":2652.03,"body":"specify any alternatives"},{"speaker":"Melissa","startTime":2648.87,"endTime":2652.03,"body":"right in our BOM."},{"speaker":"Melissa","startTime":2652.05,"endTime":2653.77,"body":"That really saves time"},{"speaker":"Melissa","startTime":2652.05,"endTime":2653.77,"body":"when people do that"},{"speaker":", Chris","startTime":2654.22,"endTime":2657.18,"body":"and, and it's not"},{"speaker":", Chris","startTime":2654.22,"endTime":2657.18,"body":"only does it save time,"},{"speaker":", Chris","startTime":2657.18,"endTime":2660.27,"body":"but the computer does some"},{"speaker":", Chris","startTime":2657.18,"endTime":2660.27,"body":"fancy stuff with that too."},{"speaker":", Chris","startTime":2660.51,"endTime":2663.39,"body":"So like, uh, if you're,"},{"speaker":", Chris","startTime":2660.51,"endTime":2663.39,"body":"if, if you have three"},{"speaker":", Chris","startTime":2663.39,"endTime":2664.89,"body":"different LEDs and."},{"speaker":", Chris","startTime":2666.0,"endTime":2668.67,"body":"Well, first of all, it's"},{"speaker":", Chris","startTime":2666.0,"endTime":2668.67,"body":"going to make sure that all"},{"speaker":", Chris","startTime":2668.67,"endTime":2670.89,"body":"of those LEDs are available,"},{"speaker":", Chris","startTime":2668.67,"endTime":2670.89,"body":"but then it's going to"},{"speaker":", Chris","startTime":2670.89,"endTime":2673.71,"body":"say, well, what's the least"},{"speaker":", Chris","startTime":2670.89,"endTime":2673.71,"body":"expensive one I'm going to,"},{"speaker":", Chris","startTime":2673.71,"endTime":2677.55,"body":"I'm going to make that sorta"},{"speaker":", Chris","startTime":2673.71,"endTime":2677.55,"body":"my canonical led that I tell,"},{"speaker":", Chris","startTime":2678.0,"endTime":2679.74,"body":"uh, Magnus to go out and buy."},{"speaker":", Chris","startTime":2679.98,"endTime":2680.31,"body":"Yeah."},{"speaker":", Chris","startTime":2681.0,"endTime":2681.27,"body":"All right."},{"speaker":", Chris","startTime":2681.27,"endTime":2682.11,"body":"Well, how about"},{"speaker":"Magnus","startTime":2683.43,"endTime":2684.93,"body":"I just keeping"},{"speaker":"Magnus","startTime":2683.43,"endTime":2684.93,"body":"in mind, the life cycles"},{"speaker":"Magnus","startTime":2684.93,"endTime":2685.98,"body":"is also important."},{"speaker":"Magnus","startTime":2686.04,"endTime":2689.91,"body":"So there may be stock of a"},{"speaker":"Magnus","startTime":2686.04,"endTime":2689.91,"body":"discontinued product right now,"},{"speaker":"Magnus","startTime":2690.54,"endTime":2691.95,"body":"or what about in six months?"},{"speaker":"Magnus","startTime":2692.19,"endTime":2694.44,"body":"If the product is no"},{"speaker":"Magnus","startTime":2692.19,"endTime":2694.44,"body":"longer being manufactured,"},{"speaker":"Magnus","startTime":2694.68,"endTime":2696.66,"body":"stock is going to run"},{"speaker":"Magnus","startTime":2694.68,"endTime":2696.66,"body":"out sooner or later."},{"speaker":"Magnus","startTime":2697.05,"endTime":2699.93,"body":"So you might as well go"},{"speaker":"Magnus","startTime":2697.05,"endTime":2699.93,"body":"with, uh, the replacement"},{"speaker":"Magnus","startTime":2699.96,"endTime":2702.21,"body":"that the manufacturer may"},{"speaker":"Magnus","startTime":2699.96,"endTime":2702.21,"body":"be transitioning to a new"},{"speaker":"Magnus","startTime":2702.21,"endTime":2705.21,"body":"product family that has"},{"speaker":"Magnus","startTime":2702.21,"endTime":2705.21,"body":"the same specifications."},{"speaker":"Magnus","startTime":2705.78,"endTime":2707.14,"body":"So why not do that"},{"speaker":"Magnus","startTime":2705.78,"endTime":2707.14,"body":"from the beginning."},{"speaker":"Chris","startTime":2707.81,"endTime":2708.51,"body":"Yeah, exactly."},{"speaker":"Chris","startTime":2708.555,"endTime":2711.165,"body":"Make sure it's still an active"},{"speaker":"Chris","startTime":2708.555,"endTime":2711.165,"body":"part, not an obsolete part."},{"speaker":"Chris","startTime":2711.915,"endTime":2715.635,"body":"You guys were mentioning the"},{"speaker":"Chris","startTime":2711.915,"endTime":2715.635,"body":"other day, how, um, you'll"},{"speaker":"Chris","startTime":2715.635,"endTime":2718.155,"body":"get a bill of materials, brand"},{"speaker":"Chris","startTime":2715.635,"endTime":2718.155,"body":"new bill of materials just"},{"speaker":"Chris","startTime":2718.155,"endTime":2722.595,"body":"generated, you know, yesterday"},{"speaker":"Chris","startTime":2718.155,"endTime":2722.595,"body":"with 16 obsolete part numbers."},{"speaker":"Brett","startTime":2725.325,"endTime":2729.585,"body":"Yeah, it will be, uh, you"},{"speaker":"Brett","startTime":2725.325,"endTime":2729.585,"body":"can tell sometimes when we'll"},{"speaker":"Brett","startTime":2729.585,"endTime":2732.825,"body":"be sent data and it be an Altium"},{"speaker":"Brett","startTime":2729.585,"endTime":2732.825,"body":"export with timestamps and"},{"speaker":"Brett","startTime":2732.995,"endTime":2736.455,"body":"parts that are bill of materials"},{"speaker":"Brett","startTime":2732.995,"endTime":2736.455,"body":"just generated yesterday."},{"speaker":"Brett","startTime":2736.455,"endTime":2739.275,"body":"And for whatever reason,"},{"speaker":"Brett","startTime":2736.455,"endTime":2739.275,"body":"the capacitor and the"},{"speaker":"Brett","startTime":2739.305,"endTime":2744.105,"body":"designers, a component library"},{"speaker":"Brett","startTime":2739.305,"endTime":2744.105,"body":"was EOL three years ago."},{"speaker":"Brett","startTime":2745.905,"endTime":2748.355,"body":"So just keeping, keeping,"},{"speaker":"Brett","startTime":2745.905,"endTime":2748.355,"body":"keeping those up to date."},{"speaker":"Brett","startTime":2748.385,"endTime":2753.275,"body":"We do generally for Worthington"},{"speaker":"Brett","startTime":2748.385,"endTime":2753.275,"body":"customers kind of as a part of"},{"speaker":"Brett","startTime":2753.275,"endTime":2756.365,"body":"our quoting service, uh, where"},{"speaker":"Brett","startTime":2753.275,"endTime":2756.365,"body":"we can specify alternatives"},{"speaker":"Brett","startTime":2756.365,"endTime":2760.385,"body":"for, for any obsolete, uh, parts"},{"speaker":"Brett","startTime":2756.365,"endTime":2760.385,"body":"or parts that we can't find"},{"speaker":"Brett","startTime":2760.385,"endTime":2761.975,"body":"or parts with very high MOQ."},{"speaker":"Brett","startTime":2762.65,"endTime":2766.16,"body":"Um, you know, there are, there"},{"speaker":"Brett","startTime":2762.65,"endTime":2766.16,"body":"are some, some part numbers"},{"speaker":"Brett","startTime":2766.16,"endTime":2768.74,"body":"that are only available"},{"speaker":"Brett","startTime":2766.16,"endTime":2768.74,"body":"in 10,000 piece reels."},{"speaker":"Brett","startTime":2768.83,"endTime":2772.55,"body":"And, you know, if you need 10"},{"speaker":"Brett","startTime":2768.83,"endTime":2772.55,"body":"of something, uh, we're going"},{"speaker":"Brett","startTime":2772.55,"endTime":2776.12,"body":"to do the best we can to try"},{"speaker":"Brett","startTime":2772.55,"endTime":2776.12,"body":"to find a suitable alternative"},{"speaker":"Brett","startTime":2776.12,"endTime":2779.15,"body":"that, that, uh, we don't"},{"speaker":"Brett","startTime":2776.12,"endTime":2779.15,"body":"have to buy full reels of."},{"speaker":"Melissa","startTime":2779.33,"endTime":2779.45,"body":"Yeah."},{"speaker":"Melissa","startTime":2780.08,"endTime":2783.41,"body":"I think a lot of these things"},{"speaker":"Melissa","startTime":2780.08,"endTime":2783.41,"body":"say maybe take more time in the"},{"speaker":"Melissa","startTime":2783.41,"endTime":2787.76,"body":"design phase, but they're really"},{"speaker":"Melissa","startTime":2783.41,"endTime":2787.76,"body":"just ultimately end up saving"},{"speaker":"Melissa","startTime":2787.76,"endTime":2790.01,"body":"you time and money long-term"},{"speaker":"Chris","startTime":2790.49,"endTime":2793.88,"body":"yeah, it may, it may"},{"speaker":"Chris","startTime":2790.49,"endTime":2793.88,"body":"cost you a couple hours in the"},{"speaker":"Chris","startTime":2793.88,"endTime":2797.48,"body":"design phase, but it will save"},{"speaker":"Chris","startTime":2793.88,"endTime":2797.48,"body":"you days, maybe weeks in the"},{"speaker":"Chris","startTime":2797.48,"endTime":2801.83,"body":"manufacturing phase, small,"},{"speaker":"Chris","startTime":2797.48,"endTime":2801.83,"body":"small decisions early on can"},{"speaker":"Chris","startTime":2801.83,"endTime":2803.93,"body":"have a major impact to later on."},{"speaker":"Chris","startTime":2804.05,"endTime":2806.39,"body":"And that's true for"},{"speaker":"Chris","startTime":2804.05,"endTime":2806.39,"body":"life and that's true for"},{"speaker":"Chris","startTime":2806.39,"endTime":2807.62,"body":"electronics manufacturing."},{"speaker":"Chris","startTime":2808.34,"endTime":2810.32,"body":"Um, uh, all right."},{"speaker":"Chris","startTime":2810.32,"endTime":2813.44,"body":"How about buying from hobbyists?"},{"speaker":"Chris","startTime":2813.66,"endTime":2817.61,"body":"Uh, you know, recommending"},{"speaker":"Chris","startTime":2813.66,"endTime":2817.61,"body":"parts from hobbyists websites?"},{"speaker":"Magnus","startTime":2817.88,"endTime":2819.57,"body":"So this is not"},{"speaker":"Magnus","startTime":2817.88,"endTime":2819.57,"body":"a hobbyist operation."},{"speaker":"Magnus","startTime":2819.57,"endTime":2822.32,"body":"We have big machines,"},{"speaker":"Magnus","startTime":2819.57,"endTime":2822.32,"body":"robots that need the"},{"speaker":"Magnus","startTime":2822.32,"endTime":2825.47,"body":"parts in a particular"},{"speaker":"Magnus","startTime":2822.32,"endTime":2825.47,"body":"format or a particular"},{"speaker":"Magnus","startTime":2825.47,"endTime":2827.48,"body":"carrier tape prototyping."},{"speaker":"Magnus","startTime":2827.51,"endTime":2831.32,"body":"That's uh, maybe a"},{"speaker":"Magnus","startTime":2827.51,"endTime":2831.32,"body":"designer sitting at home,"},{"speaker":"Magnus","startTime":2831.32,"endTime":2835.07,"body":"whereas work bench working"},{"speaker":"Magnus","startTime":2831.32,"endTime":2835.07,"body":"on, on a one piece."},{"speaker":"Magnus","startTime":2835.52,"endTime":2838.19,"body":"Maybe you can now pick up"},{"speaker":"Magnus","startTime":2835.52,"endTime":2838.19,"body":"the parts with tweezers and"},{"speaker":"Magnus","startTime":2838.85,"endTime":2841.37,"body":"put it under a microscope,"},{"speaker":"Magnus","startTime":2838.85,"endTime":2841.37,"body":"a hand place in parts, but"},{"speaker":"Magnus","startTime":2842.0,"endTime":2843.26,"body":"that's not going to scale."},{"speaker":"Magnus","startTime":2843.56,"endTime":2847.1,"body":"Yeah, same goes for"},{"speaker":"Magnus","startTime":2843.56,"endTime":2847.1,"body":"the packaging or the"},{"speaker":"Magnus","startTime":2847.1,"endTime":2848.87,"body":"parts go into out."},{"speaker":"Magnus","startTime":2849.02,"endTime":2850.49,"body":"There's there's a lot"},{"speaker":"Magnus","startTime":2849.02,"endTime":2850.49,"body":"that we have to do."},{"speaker":"Magnus","startTime":2850.49,"endTime":2852.71,"body":"Uh, think of the consideration"},{"speaker":"Magnus","startTime":2850.49,"endTime":2852.71,"body":"when it comes to our"},{"speaker":"Magnus","startTime":2852.71,"endTime":2856.31,"body":"sourcing for a professionally"},{"speaker":"Magnus","startTime":2852.71,"endTime":2856.31,"body":"produced products."},{"speaker":"Chris","startTime":2857.6,"endTime":2859.07,"body":"I can give you"},{"speaker":"Chris","startTime":2857.6,"endTime":2859.07,"body":"a perfect example."},{"speaker":"Chris","startTime":2859.07,"endTime":2859.52,"body":"Magnus."},{"speaker":"Chris","startTime":2860.18,"endTime":2863.465,"body":"I I've been working on this"},{"speaker":"Chris","startTime":2860.18,"endTime":2863.465,"body":"little hobby project and I've"},{"speaker":"Chris","startTime":2863.465,"endTime":2866.465,"body":"been buying parts from, from"},{"speaker":"Chris","startTime":2863.465,"endTime":2866.465,"body":"Adafruit and Sparkfun and,"},{"speaker":"Chris","startTime":2866.765,"endTime":2868.385,"body":"and those guys are awesome."},{"speaker":"Chris","startTime":2868.385,"endTime":2871.925,"body":"They, they have some really"},{"speaker":"Chris","startTime":2868.385,"endTime":2871.925,"body":"unique and cool products"},{"speaker":"Chris","startTime":2871.925,"endTime":2874.925,"body":"and they, you know, they"},{"speaker":"Chris","startTime":2871.925,"endTime":2874.925,"body":"may import something from"},{"speaker":"Chris","startTime":2874.925,"endTime":2877.325,"body":"China that you can't buy"},{"speaker":"Chris","startTime":2874.925,"endTime":2877.325,"body":"from the United States."},{"speaker":"Chris","startTime":2877.325,"endTime":2879.665,"body":"And then they put it on a"},{"speaker":"Chris","startTime":2877.325,"endTime":2879.665,"body":"dummy board, so I can solder"},{"speaker":"Chris","startTime":2879.665,"endTime":2883.865,"body":"it into my breadboard and, and,"},{"speaker":"Chris","startTime":2879.665,"endTime":2883.865,"body":"um, it's really, really cool."},{"speaker":"Chris","startTime":2884.225,"endTime":2890.045,"body":"Um, but, uh, if it does not"},{"speaker":"Chris","startTime":2884.225,"endTime":2890.045,"body":"scale, I I've, I've looked into"},{"speaker":"Chris","startTime":2890.045,"endTime":2892.685,"body":"some of my hobby projects and"},{"speaker":"Chris","startTime":2890.045,"endTime":2892.685,"body":"finding a way, oh, how could I,"},{"speaker":"Chris","startTime":2892.685,"endTime":2894.335,"body":"um, all right, let's see here."},{"speaker":"Chris","startTime":2894.335,"endTime":2896.825,"body":"How could I, how could I turn"},{"speaker":"Chris","startTime":2894.335,"endTime":2896.825,"body":"this into a product and then,"},{"speaker":"Chris","startTime":2896.885,"endTime":2899.735,"body":"and then hire a Worthington"},{"speaker":"Chris","startTime":2896.885,"endTime":2899.735,"body":"assembly to build it."},{"speaker":"Chris","startTime":2900.365,"endTime":2906.125,"body":"Um, and I'm finding that those"},{"speaker":"Chris","startTime":2900.365,"endTime":2906.125,"body":"parts either are only supplied"},{"speaker":"Chris","startTime":2906.125,"endTime":2909.815,"body":"by Adafruit or Sparkfun, uh,"},{"speaker":"Chris","startTime":2906.125,"endTime":2909.815,"body":"because it's not the kind of"},{"speaker":"Chris","startTime":2909.815,"endTime":2912.665,"body":"part that's regularly imported"},{"speaker":"Chris","startTime":2909.815,"endTime":2912.665,"body":"into the United States through"},{"speaker":"Chris","startTime":2912.665,"endTime":2913.805,"body":"typical supply channels."},{"speaker":"Chris","startTime":2914.66,"endTime":2918.35,"body":"And more importantly, if I was"},{"speaker":"Chris","startTime":2914.66,"endTime":2918.35,"body":"to buy it from them, uh, it"},{"speaker":"Chris","startTime":2918.35,"endTime":2922.61,"body":"would come individually wrapped"},{"speaker":"Chris","startTime":2918.35,"endTime":2922.61,"body":"in a little shielded bag."},{"speaker":"Chris","startTime":2923.24,"endTime":2926.12,"body":"And, uh, so I went down this"},{"speaker":"Chris","startTime":2923.24,"endTime":2926.12,"body":"rabbit hole of, okay, then"},{"speaker":"Chris","startTime":2926.12,"endTime":2928.55,"body":"I'll just take the chips and"},{"speaker":"Chris","startTime":2926.12,"endTime":2928.55,"body":"I'll just put the chips on a"},{"speaker":"Chris","startTime":2928.55,"endTime":2930.98,"body":"circuit board rather than the"},{"speaker":"Chris","startTime":2928.55,"endTime":2930.98,"body":"modules that they're buying."},{"speaker":"Chris","startTime":2931.52,"endTime":2934.07,"body":"And I'm finding that the"},{"speaker":"Chris","startTime":2931.52,"endTime":2934.07,"body":"modules are, or the individual"},{"speaker":"Chris","startTime":2934.07,"endTime":2937.13,"body":"chips are more expensive"},{"speaker":"Chris","startTime":2934.07,"endTime":2937.13,"body":"than the modules themselves."},{"speaker":"Chris","startTime":2937.86,"endTime":2941.15,"body":"And so it ends up being,"},{"speaker":"Chris","startTime":2937.86,"endTime":2941.15,"body":"you know, the parts cost"},{"speaker":"Chris","startTime":2941.15,"endTime":2943.58,"body":"are more expensive, but"},{"speaker":"Chris","startTime":2941.15,"endTime":2943.58,"body":"then the manufacturing"},{"speaker":"Chris","startTime":2943.58,"endTime":2945.86,"body":"is far less expensive"},{"speaker":"Chris","startTime":2943.58,"endTime":2945.86,"body":"because it can be built by"},{"speaker":"Chris","startTime":2945.86,"endTime":2947.15,"body":"machines and not by hand."},{"speaker":"Chris","startTime":2947.78,"endTime":2948.05,"body":"Yeah."},{"speaker":"Brett","startTime":2948.41,"endTime":2953.75,"body":"The Sparkfun  and"},{"speaker":"Brett","startTime":2948.41,"endTime":2953.75,"body":"Adafruit, uh, ESP wifi"},{"speaker":"Brett","startTime":2953.78,"endTime":2956.69,"body":"modules are huge offenders"},{"speaker":"Brett","startTime":2953.78,"endTime":2956.69,"body":"that we see here."},{"speaker":"Chris","startTime":2956.72,"endTime":2957.83,"body":"Those are the"},{"speaker":"Chris","startTime":2956.72,"endTime":2957.83,"body":"ones that I'm thinking of"},{"speaker":"Brett","startTime":2959.3,"endTime":2960.92,"body":"because people,"},{"speaker":"Brett","startTime":2959.3,"endTime":2960.92,"body":"people design with them."},{"speaker":"Brett","startTime":2960.92,"endTime":2961.7,"body":"They really liked them."},{"speaker":"Brett","startTime":2961.7,"endTime":2963.59,"body":"They're a low cost solution"},{"speaker":"Brett","startTime":2961.7,"endTime":2963.59,"body":"to be able to integrate."},{"speaker":"Brett","startTime":2963.76,"endTime":2967.4,"body":"you know wifi or Bluetooth into"},{"speaker":"Brett","startTime":2963.76,"endTime":2967.4,"body":"your, into your IOT product."},{"speaker":"Brett","startTime":2967.85,"endTime":2970.01,"body":"And they're great when you're"},{"speaker":"Brett","startTime":2967.85,"endTime":2970.01,"body":"building something like you"},{"speaker":"Brett","startTime":2970.01,"endTime":2971.48,"body":"said by hand, they're fantastic."},{"speaker":"Brett","startTime":2971.51,"endTime":2977.36,"body":"But, uh, when you need 500 of"},{"speaker":"Brett","startTime":2971.51,"endTime":2977.36,"body":"something built and these single"},{"speaker":"Brett","startTime":2977.57,"endTime":2983.79,"body":"pillow packed wifi modules show"},{"speaker":"Brett","startTime":2977.57,"endTime":2983.79,"body":"up here and, uh, you know, the,"},{"speaker":"Brett","startTime":2983.79,"endTime":2987.53,"body":"the folks who are running these"},{"speaker":"Brett","startTime":2983.79,"endTime":2987.53,"body":"machines who are expecting"},{"speaker":"Brett","startTime":2987.71,"endTime":2991.76,"body":"large pieces of cut tape or a"},{"speaker":"Brett","startTime":2987.71,"endTime":2991.76,"body":"real that they can load into a"},{"speaker":"Brett","startTime":2991.76,"endTime":2995.09,"body":"feeder or get onto a magazine,"},{"speaker":"Brett","startTime":2991.76,"endTime":2995.09,"body":"just let that machine run."},{"speaker":"Brett","startTime":2995.57,"endTime":2998.63,"body":"All of a sudden, the wheels"},{"speaker":"Brett","startTime":2995.57,"endTime":2998.63,"body":"fall off of that process."},{"speaker":"Brett","startTime":2998.63,"endTime":2999.01,"body":"And you've got."},{"speaker":"Brett","startTime":2999.905,"endTime":3003.385,"body":"Literally a person with a"},{"speaker":"Brett","startTime":2999.905,"endTime":3003.385,"body":"tweezers peeling, the cellophane"},{"speaker":"Brett","startTime":3003.385,"endTime":3006.745,"body":"off one by one, pulling them"},{"speaker":"Brett","startTime":3003.385,"endTime":3006.745,"body":"out with tweezers, you know,"},{"speaker":"Brett","startTime":3006.745,"endTime":3008.185,"body":"or an hand placing them."},{"speaker":"Brett","startTime":3008.485,"endTime":3012.445,"body":"And that, that, that is, uh,"},{"speaker":"Brett","startTime":3008.485,"endTime":3012.445,"body":"that's how you end up, uh,"},{"speaker":"Brett","startTime":3012.745,"endTime":3014.125,"body":"incurring delays on your order,"},{"speaker":"Chris","startTime":3016.255,"endTime":3018.655,"body":"a million dollar"},{"speaker":"Chris","startTime":3016.255,"endTime":3018.655,"body":"assembly line watching a person"},{"speaker":"Brett","startTime":3020.155,"endTime":3020.605,"body":"painful."},{"speaker":"Chris","startTime":3021.415,"endTime":3025.435,"body":"Um, now that's not to"},{"speaker":"Chris","startTime":3021.415,"endTime":3025.435,"body":"say that you can't specify"},{"speaker":"Chris","startTime":3025.465,"endTime":3029.755,"body":"those cool modules, but usually,"},{"speaker":"Chris","startTime":3025.465,"endTime":3029.755,"body":"um, what, what we've done in"},{"speaker":"Chris","startTime":3029.755,"endTime":3035.665,"body":"the past with customers is we"},{"speaker":"Chris","startTime":3029.755,"endTime":3035.665,"body":"encourage them to, uh, buy those"},{"speaker":"Chris","startTime":3035.665,"endTime":3038.255,"body":"parts themselves buy a reel"},{"speaker":"Chris","startTime":3035.665,"endTime":3038.255,"body":"of those parts of themselves,"},{"speaker":"Chris","startTime":3038.275,"endTime":3041.725,"body":"import it themselves and supply"},{"speaker":"Chris","startTime":3038.275,"endTime":3041.725,"body":"it to us and believe it or"},{"speaker":"Chris","startTime":3041.725,"endTime":3044.485,"body":"not, that's actually a little"},{"speaker":"Chris","startTime":3041.725,"endTime":3044.485,"body":"bit easier to do as a consumer"},{"speaker":"Chris","startTime":3044.545,"endTime":3046.285,"body":"than it is as a business."},{"speaker":"Chris","startTime":3046.615,"endTime":3050.035,"body":"Um, you know, there's just"},{"speaker":"Chris","startTime":3046.615,"endTime":3050.035,"body":"more avenues that you can do"},{"speaker":"Chris","startTime":3050.035,"endTime":3052.485,"body":"and you can pull that in and"},{"speaker":"Chris","startTime":3050.035,"endTime":3052.485,"body":"then you can send that to us."},{"speaker":"Chris","startTime":3052.705,"endTime":3054.66,"body":"You know, and we can,"},{"speaker":"Chris","startTime":3052.705,"endTime":3054.66,"body":"we can build with that."},{"speaker":"Chris","startTime":3054.93,"endTime":3057.48,"body":"So now it's on a reel, it's"},{"speaker":"Chris","startTime":3054.93,"endTime":3057.48,"body":"taping reel or it's in a"},{"speaker":"Chris","startTime":3057.48,"endTime":3060.3,"body":"tray, you know, it's in"},{"speaker":"Chris","startTime":3057.48,"endTime":3060.3,"body":"some format that we can feed"},{"speaker":"Chris","startTime":3060.3,"endTime":3061.26,"body":"a pick and place machine."},{"speaker":"Chris","startTime":3061.47,"endTime":3061.74,"body":"Yeah."},{"speaker":"Chris","startTime":3061.86,"endTime":3066.3,"body":"So avoid, avoid recommending"},{"speaker":"Chris","startTime":3061.86,"endTime":3066.3,"body":"that we source parts from"},{"speaker":"Chris","startTime":3066.3,"endTime":3067.84,"body":"Adafruit and Sparkfun."},{"speaker":"Chris","startTime":3067.86,"endTime":3068.94,"body":"That's that's a good tip."},{"speaker":"Chris","startTime":3069.78,"endTime":3073.86,"body":"Or how about, um, uh, Magnus?"},{"speaker":"Chris","startTime":3073.86,"endTime":3076.35,"body":"You had an interesting"},{"speaker":"Chris","startTime":3073.86,"endTime":3076.35,"body":"story about a customer"},{"speaker":"Chris","startTime":3076.35,"endTime":3077.73,"body":"who recommended it."},{"speaker":"Chris","startTime":3078.12,"endTime":3080.19,"body":"I mean, ultimately it"},{"speaker":"Chris","startTime":3078.12,"endTime":3080.19,"body":"turned into a scam, right?"},{"speaker":"Chris","startTime":3080.55,"endTime":3080.97,"body":"Yeah."},{"speaker":"Magnus","startTime":3081.81,"endTime":3085.56,"body":"Very impressive uS-based"},{"speaker":"Magnus","startTime":3081.81,"endTime":3085.56,"body":"company was looking for an"},{"speaker":"Magnus","startTime":3085.56,"endTime":3088.8,"body":"obscure parts and I was a"},{"speaker":"Magnus","startTime":3085.56,"endTime":3088.8,"body":"good engineer that went there"},{"speaker":"Magnus","startTime":3088.81,"endTime":3091.15,"body":"looking for a particular part."},{"speaker":"Magnus","startTime":3091.15,"endTime":3093.24,"body":"Then he found a very"},{"speaker":"Magnus","startTime":3091.15,"endTime":3093.24,"body":"nice looking website."},{"speaker":"Magnus","startTime":3093.36,"endTime":3095.55,"body":"Well, I had told them that"},{"speaker":"Magnus","startTime":3093.36,"endTime":3095.55,"body":"we could not locate this"},{"speaker":"Magnus","startTime":3095.55,"endTime":3099.51,"body":"part from a reputable source"},{"speaker":"Magnus","startTime":3095.55,"endTime":3099.51,"body":"or a authorized vendor, but"},{"speaker":"Magnus","startTime":3099.84,"endTime":3103.2,"body":"you found this very slick"},{"speaker":"Magnus","startTime":3099.84,"endTime":3103.2,"body":"looking website that had all"},{"speaker":"Magnus","startTime":3103.2,"endTime":3106.5,"body":"of the little, uh, security"},{"speaker":"Magnus","startTime":3103.2,"endTime":3106.5,"body":"logos you were expecting."},{"speaker":"Magnus","startTime":3106.5,"endTime":3109.8,"body":"And it looked like a"},{"speaker":"Magnus","startTime":3106.5,"endTime":3109.8,"body":"legitimate distributor,"},{"speaker":"Magnus","startTime":3109.92,"endTime":3115.285,"body":"but it turned out to be a"},{"speaker":"Magnus","startTime":3109.92,"endTime":3115.285,"body":"complete scam and a simple"},{"speaker":"Magnus","startTime":3115.315,"endTime":3117.895,"body":"Google search, your little,"},{"speaker":"Magnus","startTime":3115.315,"endTime":3117.895,"body":"lots of results of people"},{"speaker":"Magnus","startTime":3117.925,"endTime":3119.185,"body":"getting, getting burnt there."},{"speaker":"Magnus","startTime":3119.755,"endTime":3122.905,"body":"So there is a reason"},{"speaker":"Magnus","startTime":3119.755,"endTime":3122.905,"body":"why we go through, uh,"},{"speaker":"Magnus","startTime":3122.935,"endTime":3124.135,"body":"authorized distributors."},{"speaker":"Magnus","startTime":3124.135,"endTime":3127.255,"body":"Manufacturers also have"},{"speaker":"Magnus","startTime":3124.135,"endTime":3127.255,"body":"authorized distributors"},{"speaker":"Magnus","startTime":3127.255,"endTime":3128.905,"body":"where reason to prevent"},{"speaker":"Magnus","startTime":3127.255,"endTime":3128.905,"body":"this kind of thing."},{"speaker":"Magnus","startTime":3129.235,"endTime":3131.395,"body":"So be very careful with you."},{"speaker":"Magnus","startTime":3131.395,"endTime":3133.945,"body":"Uh, well, I don't want to"},{"speaker":"Magnus","startTime":3131.395,"endTime":3133.945,"body":"name specific countries that"},{"speaker":"Magnus","startTime":3133.945,"endTime":3137.815,"body":"are more guilty than others,"},{"speaker":"Magnus","startTime":3133.945,"endTime":3137.815,"body":"of, of, uh, being the source"},{"speaker":"Magnus","startTime":3137.815,"endTime":3139.945,"body":"of these types of scams."},{"speaker":"Chris","startTime":3139.995,"endTime":3142.005,"body":"Did you ultimately"},{"speaker":"Chris","startTime":3139.995,"endTime":3142.005,"body":"get scammed or did you guys"},{"speaker":"Chris","startTime":3142.005,"endTime":3143.415,"body":"detect it before it happened?"},{"speaker":"Magnus","startTime":3143.725,"endTime":3145.515,"body":"We did not get scammed."},{"speaker":"Magnus","startTime":3145.515,"endTime":3148.365,"body":"I think our, our customer"},{"speaker":"Magnus","startTime":3145.515,"endTime":3148.365,"body":"was sort of halfway through"},{"speaker":"Magnus","startTime":3148.365,"endTime":3151.125,"body":"the payment process when he"},{"speaker":"Magnus","startTime":3148.365,"endTime":3151.125,"body":"pulled the plug, realized"},{"speaker":"Magnus","startTime":3151.125,"endTime":3151.995,"body":"that something was up."},{"speaker":"Magnus","startTime":3152.265,"endTime":3155.325,"body":"But, uh, if you haven't"},{"speaker":"Magnus","startTime":3152.265,"endTime":3155.325,"body":"heard of a vendor before just"},{"speaker":"Magnus","startTime":3155.445,"endTime":3159.665,"body":"Google them and you might find"},{"speaker":"Magnus","startTime":3155.445,"endTime":3159.665,"body":"some bad reviews and that's"},{"speaker":"Magnus","startTime":3160.395,"endTime":3162.045,"body":"probably a good, good idea."},{"speaker":"Chris","startTime":3163.14,"endTime":3163.53,"body":"Yeah."},{"speaker":"Chris","startTime":3163.86,"endTime":3164.04,"body":"Yeah."},{"speaker":"Chris","startTime":3164.07,"endTime":3164.64,"body":"Great point."},{"speaker":"Chris","startTime":3164.97,"endTime":3168.63,"body":"I mean, the truth is,"},{"speaker":"Chris","startTime":3164.97,"endTime":3168.63,"body":"um, w w why were they"},{"speaker":"Chris","startTime":3168.63,"endTime":3170.07,"body":"going to this scam site?"},{"speaker":"Chris","startTime":3170.1,"endTime":3173.46,"body":"Well, because it was out of"},{"speaker":"Chris","startTime":3170.1,"endTime":3173.46,"body":"stock and sometimes we get"},{"speaker":"Chris","startTime":3173.46,"endTime":3176.49,"body":"customers that ask us, Hey, can"},{"speaker":"Chris","startTime":3173.46,"endTime":3176.49,"body":"you find any of these parts?"},{"speaker":"Chris","startTime":3176.49,"endTime":3180.26,"body":"And it's like, well, if it's"},{"speaker":"Chris","startTime":3176.49,"endTime":3180.26,"body":"out of stock for you, it's, it's"},{"speaker":"Chris","startTime":3180.46,"endTime":3181.89,"body":"probably out of stock for us."},{"speaker":"Melissa","startTime":3182.36,"endTime":3185.46,"body":"We don't have"},{"speaker":"Melissa","startTime":3182.36,"endTime":3185.46,"body":"access to just this magical"},{"speaker":"Melissa","startTime":3185.46,"endTime":3188.37,"body":"secret supply chain that"},{"speaker":"Melissa","startTime":3185.46,"endTime":3188.37,"body":"everyone else doesn't."},{"speaker":"Melissa","startTime":3188.4,"endTime":3188.79,"body":"Right."},{"speaker":"Magnus","startTime":3189.39,"endTime":3189.78,"body":"Yeah."},{"speaker":"Magnus","startTime":3190.2,"endTime":3191.58,"body":"And we do get all the questions."},{"speaker":"Magnus","startTime":3191.67,"endTime":3193.23,"body":"Why don't you buy it from eBay?"},{"speaker":"Magnus","startTime":3193.23,"endTime":3197.52,"body":"I saw this part listed on"},{"speaker":"Magnus","startTime":3193.23,"endTime":3197.52,"body":"Amazon, and that's a whole can"},{"speaker":"Magnus","startTime":3197.52,"endTime":3201.9,"body":"of worms that surprising, that"},{"speaker":"Magnus","startTime":3197.52,"endTime":3201.9,"body":"even has to be explained because"},{"speaker":"Magnus","startTime":3202.62,"endTime":3207.36,"body":"you cannot track anything"},{"speaker":"Magnus","startTime":3202.62,"endTime":3207.36,"body":"nor guarantee anything before"},{"speaker":"Magnus","startTime":3207.36,"endTime":3210.03,"body":"you buy it in those cases."},{"speaker":"Magnus","startTime":3210.03,"endTime":3213.66,"body":"And it's honestly more likely"},{"speaker":"Magnus","startTime":3210.03,"endTime":3213.66,"body":"to be some sort of a scam"},{"speaker":"Magnus","startTime":3213.66,"endTime":3216.42,"body":"or not that being said, if a"},{"speaker":"Magnus","startTime":3213.66,"endTime":3216.42,"body":"customer wants to go ahead and"},{"speaker":"Magnus","startTime":3216.42,"endTime":3220.65,"body":"try it and then verify that the"},{"speaker":"Magnus","startTime":3216.42,"endTime":3220.65,"body":"parts are correct themselves"},{"speaker":"Magnus","startTime":3220.65,"endTime":3221.43,"body":"before they ship them to."},{"speaker":"Magnus","startTime":3222.42,"endTime":3222.9,"body":"That's fine."},{"speaker":"Magnus","startTime":3222.9,"endTime":3225.87,"body":"That's that's the, the"},{"speaker":"Magnus","startTime":3222.9,"endTime":3225.87,"body":"customer, assuming the"},{"speaker":"Magnus","startTime":3225.87,"endTime":3229.68,"body":"responsibility there and, and"},{"speaker":"Magnus","startTime":3225.87,"endTime":3229.68,"body":"doing the verifications and"},{"speaker":"Magnus","startTime":3230.4,"endTime":3231.61,"body":"that's, that's fine with us."},{"speaker":"Chris","startTime":3231.88,"endTime":3232.13,"body":"Yeah."},{"speaker":"Chris","startTime":3232.13,"endTime":3235.92,"body":"And, uh, counterfeit"},{"speaker":"Chris","startTime":3232.13,"endTime":3235.92,"body":"parts are real."},{"speaker":"Chris","startTime":3235.95,"endTime":3236.97,"body":"That's a real thing."},{"speaker":"Chris","startTime":3237.15,"endTime":3241.8,"body":"And if you want to see some"},{"speaker":"Chris","startTime":3237.15,"endTime":3241.8,"body":"disturbingly, dehumanizing"},{"speaker":"Chris","startTime":3241.8,"endTime":3245.25,"body":"pictures, Google counterfeit"},{"speaker":"Chris","startTime":3241.8,"endTime":3245.25,"body":"parts to see children over"},{"speaker":"Chris","startTime":3245.28,"endTime":3249.03,"body":"open fires, removing parts"},{"speaker":"Chris","startTime":3245.28,"endTime":3249.03,"body":"from old Dell motherboards"},{"speaker":"Chris","startTime":3249.06,"endTime":3252.09,"body":"and scratching the markings"},{"speaker":"Chris","startTime":3249.06,"endTime":3252.09,"body":"off of them and reselling"},{"speaker":"Chris","startTime":3252.09,"endTime":3253.35,"body":"them as legitimate parts."},{"speaker":"Chris","startTime":3253.62,"endTime":3255.39,"body":"It's it's it happens."},{"speaker":"Chris","startTime":3255.42,"endTime":3255.84,"body":"It's real."},{"speaker":"Magnus","startTime":3256.17,"endTime":3257.01,"body":"It's a real industry,"},{"speaker":"Brett","startTime":3257.31,"endTime":3260.76,"body":"counterfeit parts, I"},{"speaker":"Brett","startTime":3257.31,"endTime":3260.76,"body":"mean, parks that have laser"},{"speaker":"Brett","startTime":3260.76,"endTime":3263.58,"body":"markings that don't equate to"},{"speaker":"Brett","startTime":3260.76,"endTime":3263.58,"body":"what the actual part inside"},{"speaker":"Brett","startTime":3263.58,"endTime":3267.98,"body":"is, uh, that those are real"},{"speaker":"Brett","startTime":3263.58,"endTime":3267.98,"body":"possibilities, but also you"},{"speaker":"Brett","startTime":3268.08,"endTime":3271.53,"body":"might get in the, in the case"},{"speaker":"Brett","startTime":3268.08,"endTime":3271.53,"body":"of, let's say terminal blocks"},{"speaker":"Brett","startTime":3271.53,"endTime":3275.11,"body":"or some, some connectors, you"},{"speaker":"Brett","startTime":3271.53,"endTime":3275.11,"body":"might get parts that look fine."},{"speaker":"Brett","startTime":3275.82,"endTime":3278.25,"body":"And they'll make it all the"},{"speaker":"Brett","startTime":3275.82,"endTime":3278.25,"body":"way through our process and"},{"speaker":"Brett","startTime":3278.37,"endTime":3280.77,"body":"we'll go to run them on our"},{"speaker":"Brett","startTime":3278.37,"endTime":3280.77,"body":"selective soldering machine"},{"speaker":"Brett","startTime":3280.77,"endTime":3285.96,"body":"and the part, you know, they,"},{"speaker":"Brett","startTime":3280.77,"endTime":3285.96,"body":"the plastic might not actually"},{"speaker":"Brett","startTime":3285.96,"endTime":3291.36,"body":"be a thermal grade plastic"},{"speaker":"Brett","startTime":3285.96,"endTime":3291.36,"body":"that's designed to withstand,"},{"speaker":"Brett","startTime":3291.87,"endTime":3296.49,"body":"you know, the superheated"},{"speaker":"Brett","startTime":3291.87,"endTime":3296.49,"body":"nitrogen that is being pumped"},{"speaker":"Brett","startTime":3296.7,"endTime":3298.02,"body":"to shield the solder head."},{"speaker":"Brett","startTime":3298.35,"endTime":3300.42,"body":"That's going to get"},{"speaker":"Brett","startTime":3298.35,"endTime":3300.42,"body":"those parts very hot."},{"speaker":"Brett","startTime":3300.42,"endTime":3303.54,"body":"And if they're not designed"},{"speaker":"Brett","startTime":3300.42,"endTime":3303.54,"body":"for that, they're going to melt"},{"speaker":"Brett","startTime":3303.6,"endTime":3306.48,"body":"into little black puddles of"},{"speaker":"Brett","startTime":3303.6,"endTime":3306.48,"body":"plastic on your circuit board."},{"speaker":"Brett","startTime":3307.08,"endTime":3307.29,"body":"Yep."},{"speaker":"Brett","startTime":3307.44,"endTime":3309.96,"body":"And that's, that is the"},{"speaker":"Brett","startTime":3307.44,"endTime":3309.96,"body":"worst case scenario,"},{"speaker":"Brett","startTime":3309.96,"endTime":3311.13,"body":"but it can happen."},{"speaker":"Brett","startTime":3311.64,"endTime":3315.57,"body":"Uh, other times the plastic"},{"speaker":"Brett","startTime":3311.64,"endTime":3315.57,"body":"might be fine, but the, the"},{"speaker":"Brett","startTime":3315.57,"endTime":3319.14,"body":"leads or the, the flashing"},{"speaker":"Brett","startTime":3315.57,"endTime":3319.14,"body":"may have been contaminated."},{"speaker":"Brett","startTime":3319.14,"endTime":3322.35,"body":"And we can try, we can"},{"speaker":"Brett","startTime":3319.14,"endTime":3322.35,"body":"try to flux those pins"},{"speaker":"Brett","startTime":3322.35,"endTime":3325.17,"body":"all day long and solder"},{"speaker":"Brett","startTime":3322.35,"endTime":3325.17,"body":"just will not wet to them."},{"speaker":"Brett","startTime":3325.68,"endTime":3327.3,"body":"Uh, we've seen that as well."},{"speaker":"Brett","startTime":3327.39,"endTime":3331.17,"body":"Um, you get, you can get"},{"speaker":"Brett","startTime":3327.39,"endTime":3331.17,"body":"corroded and oxidized"},{"speaker":"Brett","startTime":3331.68,"endTime":3333.42,"body":"leads on, on parts."},{"speaker":"Brett","startTime":3334.38,"endTime":3336.69,"body":"Not only through whole part"},{"speaker":"Brett","startTime":3334.38,"endTime":3336.69,"body":"surface, mal parts can have"},{"speaker":"Brett","startTime":3336.69,"endTime":3340.26,"body":"corroded leads, uh, from,"},{"speaker":"Brett","startTime":3336.69,"endTime":3340.26,"body":"from some of these places."},{"speaker":"Brett","startTime":3340.26,"endTime":3342.87,"body":"And it's, it's all"},{"speaker":"Brett","startTime":3340.26,"endTime":3342.87,"body":"bad for process."},{"speaker":"Brett","startTime":3342.87,"endTime":3344.83,"body":"It's all bad for"},{"speaker":"Brett","startTime":3342.87,"endTime":3344.83,"body":"quality and, and that's,"},{"speaker":"Brett","startTime":3344.83,"endTime":3345.81,"body":"that's why we try best."},{"speaker":"Brett","startTime":3345.81,"endTime":3349.62,"body":"We can, um, to stay"},{"speaker":"Brett","startTime":3345.81,"endTime":3349.62,"body":"within the, the authorized"},{"speaker":"Brett","startTime":3349.83,"endTime":3350.76,"body":"distribution chain."},{"speaker":"Magnus","startTime":3351.54,"endTime":3353.82,"body":"Yeah, you can't"},{"speaker":"Magnus","startTime":3351.54,"endTime":3353.82,"body":"determine the age of a"},{"speaker":"Magnus","startTime":3353.88,"endTime":3355.14,"body":"part that's coming in."},{"speaker":"Magnus","startTime":3355.14,"endTime":3356.49,"body":"What batch it's from."},{"speaker":"Magnus","startTime":3356.97,"endTime":3358.51,"body":"It may affect the"},{"speaker":"Magnus","startTime":3356.97,"endTime":3358.51,"body":"performance of the part"},{"speaker":"Magnus","startTime":3358.53,"endTime":3364.23,"body":"like LEDs are a classic example"},{"speaker":"Magnus","startTime":3358.53,"endTime":3364.23,"body":"of parts that are, in some"},{"speaker":"Magnus","startTime":3364.23,"endTime":3367.56,"body":"cases, very lot dependent"},{"speaker":"Magnus","startTime":3364.23,"endTime":3367.56,"body":"color hues do change as"},{"speaker":"Magnus","startTime":3368.07,"endTime":3371.64,"body":"technology progresses and a"},{"speaker":"Magnus","startTime":3368.07,"endTime":3371.64,"body":"ten-year-old led may not have"},{"speaker":"Magnus","startTime":3371.64,"endTime":3375.21,"body":"the same color hue as one"},{"speaker":"Magnus","startTime":3371.64,"endTime":3375.21,"body":"that was produced last week."},{"speaker":"Magnus","startTime":3375.6,"endTime":3378.51,"body":"So if you're buying from an"},{"speaker":"Magnus","startTime":3375.6,"endTime":3378.51,"body":"unknown batch, from something"},{"speaker":"Magnus","startTime":3378.51,"endTime":3381.49,"body":"that's sitting on the shelf"},{"speaker":"Magnus","startTime":3378.51,"endTime":3381.49,"body":"for who knows how long, the"},{"speaker":"Magnus","startTime":3381.49,"endTime":3385.02,"body":"part may have very different"},{"speaker":"Magnus","startTime":3381.49,"endTime":3385.02,"body":"performance characteristics,"},{"speaker":"Magnus","startTime":3385.02,"endTime":3386.4,"body":"then you might expect"},{"speaker":"Chris","startTime":3386.46,"endTime":3386.97,"body":"Magnus."},{"speaker":"Chris","startTime":3386.97,"endTime":3390.3,"body":"Were you aware that we had"},{"speaker":"Chris","startTime":3386.97,"endTime":3390.3,"body":"this exact scenario recently?"},{"speaker":"Chris","startTime":3390.3,"endTime":3393.06,"body":"I think even this week or"},{"speaker":"Chris","startTime":3390.3,"endTime":3393.06,"body":"maybe the end of last week."},{"speaker":"Magnus","startTime":3393.6,"endTime":3394.68,"body":"So I've been"},{"speaker":"Magnus","startTime":3393.6,"endTime":3394.68,"body":"working from home."},{"speaker":"Magnus","startTime":3394.68,"endTime":3396.18,"body":"So I haven't heard"},{"speaker":"Magnus","startTime":3394.68,"endTime":3396.18,"body":"all the stories"},{"speaker":"Chris","startTime":3396.89,"endTime":3397.04,"body":"Yeah."},{"speaker":"Chris","startTime":3397.67,"endTime":3403.19,"body":"So, um, uh, our SMT team"},{"speaker":"Chris","startTime":3397.67,"endTime":3403.19,"body":"contacted me and said, Hey."},{"speaker":"Chris","startTime":3404.045,"endTime":3406.325,"body":"Uh, customer sent"},{"speaker":"Chris","startTime":3404.045,"endTime":3406.325,"body":"us a reel of LEDs."},{"speaker":"Chris","startTime":3406.685,"endTime":3411.935,"body":"The date code on it is 2003"},{"speaker":"Chris","startTime":3406.685,"endTime":3411.935,"body":"and the paper is brown and the"},{"speaker":"Chris","startTime":3411.935,"endTime":3418.745,"body":"plastic is ripping off and I'm"},{"speaker":"Chris","startTime":3411.935,"endTime":3418.745,"body":"like, I would not use those."},{"speaker":"Chris","startTime":3418.745,"endTime":3422.705,"body":"And so we reached out to the"},{"speaker":"Chris","startTime":3418.745,"endTime":3422.705,"body":"customer and, and before we"},{"speaker":"Chris","startTime":3422.795,"endTime":3425.885,"body":"went and built them and the"},{"speaker":"Chris","startTime":3422.795,"endTime":3425.885,"body":"customer said, yeah, you know,"},{"speaker":"Chris","startTime":3425.885,"endTime":3429.305,"body":"it's just an indicator led, it"},{"speaker":"Chris","startTime":3425.885,"endTime":3429.305,"body":"goes into a box it's, it's fine."},{"speaker":"Chris","startTime":3429.365,"endTime":3432.025,"body":"You know,  just has to light"},{"speaker":"Chris","startTime":3429.365,"endTime":3432.025,"body":"up and if they light up"},{"speaker":"Chris","startTime":3432.055,"endTime":3433.205,"body":"after reflow, we're good."},{"speaker":"Chris","startTime":3433.205,"endTime":3434.635,"body":"And that turns out"},{"speaker":"Chris","startTime":3433.205,"endTime":3434.635,"body":"they were good."},{"speaker":"Chris","startTime":3434.635,"endTime":3435.895,"body":"17 year old LEDs."},{"speaker":"Chris","startTime":3435.895,"endTime":3437.095,"body":"I was pretty shocked,"},{"speaker":"Magnus","startTime":3437.095,"endTime":3440.185,"body":"But well, we"},{"speaker":"Magnus","startTime":3437.095,"endTime":3440.185,"body":"can't assume thatso"},{"speaker":"Magnus","startTime":3440.335,"endTime":3440.674,"body":"good thing you asked,"},{"speaker":"Chris","startTime":3440.695,"endTime":3443.575,"body":"so, yeah, exactly."},{"speaker":"Chris","startTime":3443.605,"endTime":3444.595,"body":"W when in doubt, we, okay."},{"speaker":"Chris","startTime":3444.685,"endTime":3447.745,"body":"Speaking of asking, uh,"},{"speaker":"Chris","startTime":3444.685,"endTime":3447.745,"body":"that's another recommendation"},{"speaker":"Chris","startTime":3447.745,"endTime":3448.495,"body":"we have for customers."},{"speaker":"Chris","startTime":3449.29,"endTime":3455.02,"body":"Uh, ask us, ask us how it went,"},{"speaker":"Chris","startTime":3449.29,"endTime":3455.02,"body":"ask us if there's anything that"},{"speaker":"Chris","startTime":3455.05,"endTime":3458.86,"body":"could be different that could"},{"speaker":"Chris","startTime":3455.05,"endTime":3458.86,"body":"improve the purchasing process."},{"speaker":"Chris","startTime":3459.28,"endTime":3462.55,"body":"Um, you know, have you guys had"},{"speaker":"Chris","startTime":3459.28,"endTime":3462.55,"body":"an experience where a customer"},{"speaker":"Chris","startTime":3462.55,"endTime":3466.36,"body":"has come to you and said, uh,"},{"speaker":"Chris","startTime":3462.55,"endTime":3466.36,"body":"Hey, how did, how did it go?"},{"speaker":"Chris","startTime":3466.36,"endTime":3468.17,"body":"Is there anything I"},{"speaker":"Chris","startTime":3466.36,"endTime":3468.17,"body":"can change on my end?"},{"speaker":"Chris","startTime":3468.17,"endTime":3469.39,"body":"And, and you had a good result."},{"speaker":"Magnus","startTime":3469.66,"endTime":3472.81,"body":"So, when we're working"},{"speaker":"Magnus","startTime":3469.66,"endTime":3472.81,"body":"with customers that are in"},{"speaker":"Magnus","startTime":3472.81,"endTime":3475.21,"body":"the early prototyping stage,"},{"speaker":"Magnus","startTime":3472.81,"endTime":3475.21,"body":"maybe the first day order,"},{"speaker":"Magnus","startTime":3475.21,"endTime":3477.97,"body":"five boards, maybe 50 boards"},{"speaker":"Magnus","startTime":3475.21,"endTime":3477.97,"body":"after that a hundred boards,"},{"speaker":"Magnus","startTime":3477.97,"endTime":3482.11,"body":"after that, they may get"},{"speaker":"Magnus","startTime":3477.97,"endTime":3482.11,"body":"away with using unicorn parts"},{"speaker":"Magnus","startTime":3482.11,"endTime":3483.97,"body":"that are hard to source."},{"speaker":"Magnus","startTime":3484.15,"endTime":3487.75,"body":"Maybe we can get 10 pieces"},{"speaker":"Magnus","startTime":3484.15,"endTime":3487.75,"body":"of something, maybe even 500"},{"speaker":"Magnus","startTime":3487.75,"endTime":3489.94,"body":"pieces of something, but if"},{"speaker":"Magnus","startTime":3487.75,"endTime":3489.94,"body":"they really want to scale up,"},{"speaker":"Magnus","startTime":3489.97,"endTime":3490.84,"body":"they might want to switch to."},{"speaker":"Magnus","startTime":3491.695,"endTime":3495.595,"body":"Maybe more mainstream parts"},{"speaker":"Magnus","startTime":3491.695,"endTime":3495.595,"body":"or some equivalent that, uh,"},{"speaker":"Magnus","startTime":3495.775,"endTime":3496.825,"body":"is going to scale better."},{"speaker":"Magnus","startTime":3497.485,"endTime":3501.505,"body":"So, so that's something that"},{"speaker":"Magnus","startTime":3497.485,"endTime":3501.505,"body":"we deal with fairly often just"},{"speaker":"Magnus","startTime":3501.505,"endTime":3503.035,"body":"because of the type of, uh,"},{"speaker":"Chris","startTime":3504.535,"endTime":3504.805,"body":"yeah."},{"speaker":"Chris","startTime":3504.835,"endTime":3507.715,"body":"And so having that"},{"speaker":"Chris","startTime":3504.835,"endTime":3507.715,"body":"conversation can be huge just"},{"speaker":"Chris","startTime":3507.715,"endTime":3510.655,"body":"to just, you know, and it"},{"speaker":"Chris","startTime":3507.715,"endTime":3510.655,"body":"doesn't have to take long."},{"speaker":"Chris","startTime":3510.715,"endTime":3511.975,"body":"It can just be five minutes."},{"speaker":"Chris","startTime":3512.005,"endTime":3512.395,"body":"Oh yeah."},{"speaker":"Chris","startTime":3512.395,"endTime":3515.875,"body":"You know, um, uh, we built"},{"speaker":"Chris","startTime":3512.395,"endTime":3515.875,"body":"200 of these for you."},{"speaker":"Chris","startTime":3515.965,"endTime":3519.505,"body":"There was actually only 204 of"},{"speaker":"Chris","startTime":3515.965,"endTime":3519.505,"body":"this pressure sensor available."},{"speaker":"Chris","startTime":3519.505,"endTime":3523.075,"body":"So you may want to consider, you"},{"speaker":"Chris","startTime":3519.505,"endTime":3523.075,"body":"know, just, and without having"},{"speaker":"Chris","startTime":3523.075,"endTime":3525.505,"body":"a conversation, they would"},{"speaker":"Chris","startTime":3523.075,"endTime":3525.505,"body":"never know because we would go,"},{"speaker":"Chris","startTime":3525.535,"endTime":3527.065,"body":"oh, Hey, we have what we need."},{"speaker":"Chris","startTime":3527.065,"endTime":3527.545,"body":"We buy it."},{"speaker":"Chris","startTime":3527.545,"endTime":3528.025,"body":"We move on."},{"speaker":"Chris","startTime":3528.025,"endTime":3529.075,"body":"We live with, think"},{"speaker":"Chris","startTime":3528.025,"endTime":3529.075,"body":"about it again."},{"speaker":"Chris","startTime":3529.075,"endTime":3532.405,"body":"But if the customer asks us,"},{"speaker":"Chris","startTime":3529.075,"endTime":3532.405,"body":"then, then we can give them"},{"speaker":"Chris","startTime":3532.405,"endTime":3534.415,"body":"a heads up and warn them"},{"speaker":"Chris","startTime":3532.405,"endTime":3534.415,"body":"that they may have trouble"},{"speaker":"Chris","startTime":3534.415,"endTime":3535.165,"body":"with this in the future."},{"speaker":"Magnus","startTime":3535.405,"endTime":3536.125,"body":"Yeah, exactly."},{"speaker":"Chris","startTime":3536.495,"endTime":3537.085,"body":"That's awesome."},{"speaker":"Chris","startTime":3537.415,"endTime":3540.775,"body":"Uh, I think it's very likely"},{"speaker":"Chris","startTime":3537.415,"endTime":3540.775,"body":"that we're, we're going"},{"speaker":"Chris","startTime":3540.775,"endTime":3543.205,"body":"to have to break up this"},{"speaker":"Chris","startTime":3540.775,"endTime":3543.205,"body":"show into two episodes."},{"speaker":"Chris","startTime":3543.205,"endTime":3546.615,"body":"Otherwise it's going to turn"},{"speaker":"Chris","startTime":3543.205,"endTime":3546.615,"body":"into a, uh, a very, very."},{"speaker":"Chris","startTime":3547.345,"endTime":3549.955,"body":"Very very long episode,"},{"speaker":"Chris","startTime":3547.345,"endTime":3549.955,"body":"because there's so much more"},{"speaker":"Chris","startTime":3549.955,"endTime":3551.005,"body":"we can still talk about."},{"speaker":"Chris","startTime":3551.545,"endTime":3555.865,"body":"Um, so if you, uh, uh, have"},{"speaker":"Chris","startTime":3551.545,"endTime":3555.865,"body":"enjoyed what you're hearing"},{"speaker":"Chris","startTime":3555.865,"endTime":3559.525,"body":"here and you want to hear"},{"speaker":"Chris","startTime":3555.865,"endTime":3559.525,"body":"some more than, uh, be sure"},{"speaker":"Chris","startTime":3559.525,"endTime":3562.705,"body":"to tune in next week or next"},{"speaker":"Chris","startTime":3559.525,"endTime":3562.705,"body":"two weeks, cause we release"},{"speaker":"Chris","startTime":3562.705,"endTime":3566.875,"body":"every two weeks and you'll hear"},{"speaker":"Chris","startTime":3562.705,"endTime":3566.875,"body":"the second half of the show."},{"speaker":"Chris","startTime":3566.875,"endTime":3571.675,"body":"As we talk about, uh, things we"},{"speaker":"Chris","startTime":3566.875,"endTime":3571.675,"body":"really wish customers knew and"},{"speaker":"Chris","startTime":3571.675,"endTime":3575.185,"body":"things that we feel like if they"},{"speaker":"Chris","startTime":3571.675,"endTime":3575.185,"body":"knew ahead of time would make"},{"speaker":"Chris","startTime":3575.185,"endTime":3577.795,"body":"their lives so much easier would"},{"speaker":"Chris","startTime":3575.185,"endTime":3577.795,"body":"make our lives so much easier."},{"speaker":"Chris","startTime":3578.335,"endTime":3582.715,"body":"And, uh, also we'll get into the"},{"speaker":"Chris","startTime":3578.335,"endTime":3582.715,"body":"whole subject of consignment,"},{"speaker":"Chris","startTime":3582.715,"endTime":3587.545,"body":"sending parts to the factory"},{"speaker":"Chris","startTime":3582.715,"endTime":3587.545,"body":"and, uh, how that has an impact."},{"speaker":"Chris","startTime":3587.885,"endTime":3593.605,"body":"on how we can deliver a product"},{"speaker":"Chris","startTime":3587.885,"endTime":3593.605,"body":"to you, uh, what the quality,"},{"speaker":"Chris","startTime":3593.935,"endTime":3594.985,"body":"all of these sorts of things."},{"speaker":"Chris","startTime":3594.985,"endTime":3597.985,"body":"So, uh, if those topics"},{"speaker":"Chris","startTime":3594.985,"endTime":3597.985,"body":"interest, you be sure to,"},{"speaker":"Chris","startTime":3597.985,"endTime":3601.255,"body":"uh, come back next week and"},{"speaker":"Chris","startTime":3597.985,"endTime":3601.255,"body":"we'll, we'll cover that."},{"speaker":"Melissa","startTime":3601.705,"endTime":3604.705,"body":"So thanks for listening"},{"speaker":"Melissa","startTime":3601.705,"endTime":3604.705,"body":"to the pig place podcast."},{"speaker":"Melissa","startTime":3604.735,"endTime":3607.465,"body":"If you like, what you heard,"},{"speaker":"Melissa","startTime":3604.735,"endTime":3607.465,"body":"please consider subscribing"},{"speaker":"Melissa","startTime":3607.525,"endTime":3610.225,"body":"in your favorite podcast"},{"speaker":"Melissa","startTime":3607.525,"endTime":3610.225,"body":"app and leave us a review"},{"speaker":"Brett","startTime":3610.225,"endTime":3610.465,"body":"on"},{"speaker":"Melissa","startTime":3610.495,"endTime":3612.265,"body":"apple podcasts"},{"speaker":"Melissa","startTime":3610.495,"endTime":3612.265,"body":"or wherever you get"},{"speaker":"Melissa","startTime":3612.265,"endTime":3620.445,"body":"your podcasts from."}]}