In this episode of Beneficial Intelligence, I discuss how to measure performance. The famous Hawthorne experiment shows that simply measuring a process affects it. This can lead to dysfunctional consequences, but if you let your employees and teams suggest goals, and ensure that the goals balance each other so they cannot be gamed, you can get the benefit of performance measurement without the drawbacks.
Beneficial Intelligence is a weekly podcast with stories and pragmatic advice for CIOs and other IT leaders. To get in touch, please contact me at sten@vesterli.com