Management Matters Podcast

AI in the Public Sector: AI Services to Citizens

National Academy of Public Administration

This originally aired on GovExec TV.

Artificial Intelligence is revolutionizing how citizens interact with government agencies and access services. Leaders like Chief AI Officers (CAIOs), CX/EX Officers, and Chief Transformation Officers are driving impactful projects at the IRS, Social Security Administration, Department of Veterans Affairs, and beyond. Join CX pioneer Martha Dorris as she co-moderates this session, highlighting early successes and compelling case studies in AI-driven service delivery. In this episode of GovExec TV, discover how AI is reshaping government services.

Panelists Include:

  • Wendy Bhagat
  • Martha Dorris
  • James McCament

Hosted by:

  • George Jackson



Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9
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