421. The MSP Retention Problem: Why QBRs Fail and What Smart MSPs Do Instead Artwork

The Rialto Marketing Podcast

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The Rialto Marketing Podcast

421. The MSP Retention Problem: Why QBRs Fail and What Smart MSPs Do Instead

May 22, 2026 • Tim Fitzpatrick & Melissa Hockenberry • Episode 421

0:00 | 39:47

In this episode, we explore the mistakes MSPs make with client retention, why the traditional QBR approach needs to change, and a few simple ways to add more value in every client interaction.

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