In S 3 E 4 I am delighted to welcome Dr Chris Turner to the podcast. Dr Turner is a consultant in Emergency Medicine at University Hospitals of Coventry and Warwickshire in England. He is also the co-founder of Civility Saves Lives ( https://www.civilitysaveslives.com ) a grass roots organisation dedicated to raising awareness of the impact behaviour has on individuals, teams and organisations. He has given two TEDx talks on the impact of rudeness on teams and his work has resonated widely and globally. He is also the co-host of the podcast Being Better Together, a collaboration with the Learning from Excellence team (https://learningfromexcellence.com)
In this conversation Chris relays his own professional journey and experience as healthcare leader and a safety and quality lead. His story of a very challenging start to his consultant career, the powerful impact of a trusted mentor and critical friend, and the evolution of skills and expertise from this experience to his future work is powerful. He joins the dots in retrospect here.
He describes the spectrum of approaches to improving safety and quality and mitigating risk in the challenging, complex, every-changing healthcare environment. These span the traditional Safety I approach of focussing on what and why things go wrong through to the safety II approach ensuring as much as possible goes right.
His own work in this area focusses on the impact of behaviour on individuals teams and organisations. He explains the "science of civility" which forms the basis for much of this work. He emphasises that, with few exceptions, we do not set out to behave badly to each other and misunderstandings can arise when we "listen to be right not to do right"
He describes and explains his use of Appreciative Inquiry in his work more recently as a tool to engage colleagues and drive innovation and positive change.
Chris shares some great examples and lessons from his own leadership journey to date. I left this conversation with many pearls and with an optimistic resolve to remain curious, listen with intent to understand and start small but continue to dream big.
Links / References :
Civility Saves Lives
Learning From Excellence ( LEX)
Disclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.