{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.470000000000002,"endTime":25.130000000000003,"body":"Here you are again leading"},{"speaker":"Galen Low","startTime":22.470000000000002,"endTime":25.130000000000003,"body":"yet another hybrid brainstorming"},{"speaker":"Galen Low","startTime":25.130000000000003,"endTime":26.29,"body":"session for your project."},{"speaker":"Galen Low","startTime":26.62,"endTime":30.849000000000004,"body":"Unsurprisingly, it feels as much like"},{"speaker":"Galen Low","startTime":26.62,"endTime":30.849000000000004,"body":"herding cats as it did the last ten times."},{"speaker":"Galen Low","startTime":31.4,"endTime":34.399,"body":"At the moment, you're awkwardly"},{"speaker":"Galen Low","startTime":31.4,"endTime":34.399,"body":"attempting to conduct the session from"},{"speaker":"Galen Low","startTime":34.4,"endTime":36.119,"body":"the safety of your living room office."},{"speaker":"Galen Low","startTime":36.669,"endTime":39.789,"body":"Meanwhile, a cluster of attendees who"},{"speaker":"Galen Low","startTime":36.669,"endTime":39.789,"body":"managed to find a physical meeting"},{"speaker":"Galen Low","startTime":39.789,"endTime":43.34,"body":"room are excitedly putting stickies on"},{"speaker":"Galen Low","startTime":39.789,"endTime":43.34,"body":"a whiteboard that none of the remote"},{"speaker":"Galen Low","startTime":43.35,"endTime":45.3,"body":"attendees can decipher via the webcam."},{"speaker":"Galen Low","startTime":45.945,"endTime":48.324,"body":"Add to that the fact that it"},{"speaker":"Galen Low","startTime":45.945,"endTime":48.324,"body":"sounds like everyone is a million"},{"speaker":"Galen Low","startTime":48.324,"endTime":52.015,"body":"miles away, except for Seth the"},{"speaker":"Galen Low","startTime":48.324,"endTime":52.015,"body":"mouth-breather who decided to sit as"},{"speaker":"Galen Low","startTime":52.015,"endTime":54.015,"body":"close as possible to the microphone."},{"speaker":"Galen Low","startTime":54.604,"endTime":57.184000000000005,"body":"Meanwhile, you're constantly getting"},{"speaker":"Galen Low","startTime":54.604,"endTime":57.184000000000005,"body":"pinged by remote participants"},{"speaker":"Galen Low","startTime":57.334,"endTime":60.404,"body":"about why there are so many cursors"},{"speaker":"Galen Low","startTime":57.334,"endTime":60.404,"body":"flying around on the Miro board."},{"speaker":"Galen Low","startTime":60.904,"endTime":63.595,"body":"And that would be a great question"},{"speaker":"Galen Low","startTime":60.904,"endTime":63.595,"body":"if they weren't actually supposed"},{"speaker":"Galen Low","startTime":63.595,"endTime":66.765,"body":"to be in the Mural board, which"},{"speaker":"Galen Low","startTime":63.595,"endTime":66.765,"body":"is a completely different tool."},{"speaker":"Galen Low","startTime":67.305,"endTime":70.38499999999999,"body":"You find yourself at the end of"},{"speaker":"Galen Low","startTime":67.305,"endTime":70.38499999999999,"body":"your rope, thinking to yourself \"Why"},{"speaker":"Galen Low","startTime":70.405,"endTime":74.244,"body":"is facilitation my problem at all,"},{"speaker":"Galen Low","startTime":70.405,"endTime":74.244,"body":"and how can I get it off my plate?"},{"speaker":"Galen Low","startTime":74.405,"endTime":76.51400000000001,"body":"I'm a project manager,"},{"speaker":"Galen Low","startTime":74.405,"endTime":76.51400000000001,"body":"dammit, not a magician!\""},{"speaker":"Galen Low","startTime":76.99000000000001,"endTime":79.94,"body":"If you've been struggling with the"},{"speaker":"Galen Low","startTime":76.99000000000001,"endTime":79.94,"body":"facilitation aspect of your role as"},{"speaker":"Galen Low","startTime":79.94,"endTime":81.6,"body":"a project manager, keep listening."},{"speaker":"Galen Low","startTime":82.02000000000001,"endTime":84.93,"body":"We're going to be dissecting the"},{"speaker":"Galen Low","startTime":82.02000000000001,"endTime":84.93,"body":"reasons why being a good facilitator"},{"speaker":"Galen Low","startTime":85.13,"endTime":88.429,"body":"is actually one of the most important"},{"speaker":"Galen Low","startTime":85.13,"endTime":88.429,"body":"superhero skills you can hone as a"},{"speaker":"Galen Low","startTime":88.429,"endTime":93.105,"body":"project manager in 2023, and also"},{"speaker":"Galen Low","startTime":88.429,"endTime":93.105,"body":"what you can do to get better at it."},{"speaker":"Galen Low","startTime":98.525,"endTime":99.815,"body":"Hey folks, thanks for tuning in."},{"speaker":"Galen Low","startTime":99.845,"endTime":102.455,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":99.845,"endTime":102.455,"body":"The Digital Project Manager."},{"speaker":"Galen Low","startTime":102.725,"endTime":105.755,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":102.725,"endTime":105.755,"body":"professionals on a mission to help each"},{"speaker":"Galen Low","startTime":105.755,"endTime":109.865,"body":"other get skilled, get confident, and get"},{"speaker":"Galen Low","startTime":105.755,"endTime":109.865,"body":"connected so that we can amplify the value"},{"speaker":"Galen Low","startTime":109.865,"endTime":111.965,"body":"of project management in a digital world."},{"speaker":"Galen Low","startTime":112.325,"endTime":116.625,"body":"If you wanna hear more about that, head"},{"speaker":"Galen Low","startTime":112.325,"endTime":116.625,"body":"on over to thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":117.065,"endTime":117.365,"body":"Okay."},{"speaker":"Galen Low","startTime":117.365,"endTime":122.015,"body":"Today we are going to be surfacing"},{"speaker":"Galen Low","startTime":117.365,"endTime":122.015,"body":"the raw and unfiltered truth about"},{"speaker":"Galen Low","startTime":122.015,"endTime":124.265,"body":"facilitation and project management."},{"speaker":"Galen Low","startTime":124.584,"endTime":128.95499999999998,"body":"We're going to explore why it matters more"},{"speaker":"Galen Low","startTime":124.584,"endTime":128.95499999999998,"body":"than ever, how to avoid the most common"},{"speaker":"Galen Low","startTime":128.95499999999998,"endTime":133.014,"body":"mistakes project managers make when it"},{"speaker":"Galen Low","startTime":128.95499999999998,"endTime":133.014,"body":"comes to facilitation, and when project"},{"speaker":"Galen Low","startTime":133.014,"endTime":136.785,"body":"managers should just take a step back"},{"speaker":"Galen Low","startTime":133.014,"endTime":136.785,"body":"and maybe not try to be the facilitator."},{"speaker":"Galen Low","startTime":137.11,"endTime":141.47,"body":"With me today is Alice Jakins, a"},{"speaker":"Galen Low","startTime":137.11,"endTime":141.47,"body":"passionate process design consultant,"},{"speaker":"Galen Low","startTime":141.66,"endTime":145.789,"body":"an expert digital facilitator, and"},{"speaker":"Galen Low","startTime":141.66,"endTime":145.789,"body":"also the owner of Getting Digital"},{"speaker":"Galen Low","startTime":145.8,"endTime":149.84,"body":"Done — a digital consulting practice"},{"speaker":"Galen Low","startTime":145.8,"endTime":149.84,"body":"based in Cape Town, South Africa."},{"speaker":"Galen Low","startTime":150.14,"endTime":152.989,"body":"Alice, thank you so much for"},{"speaker":"Galen Low","startTime":150.14,"endTime":152.989,"body":"being on the show with us today!"},{"speaker":"Alice Jakins","startTime":153.109,"endTime":154.049,"body":"Thank you, Galen!"},{"speaker":"Alice Jakins","startTime":154.189,"endTime":155.159,"body":"Awesome to be here."},{"speaker":"Galen Low","startTime":155.249,"endTime":159.799,"body":"Now, for our listeners,"},{"speaker":"Galen Low","startTime":155.249,"endTime":159.799,"body":"Alice and I, we've been chatting for"},{"speaker":"Galen Low","startTime":159.839,"endTime":162.81,"body":"probably over a year about things"},{"speaker":"Galen Low","startTime":159.839,"endTime":162.81,"body":"like facilitation, things like project"},{"speaker":"Galen Low","startTime":162.81,"endTime":164.59,"body":"management, things like process design."},{"speaker":"Galen Low","startTime":164.865,"endTime":167.755,"body":"And we were like, \"Heck, why don't"},{"speaker":"Galen Low","startTime":164.865,"endTime":167.755,"body":"we just record a podcast because"},{"speaker":"Galen Low","startTime":167.995,"endTime":171.095,"body":"all of our conversations end up"},{"speaker":"Galen Low","startTime":167.995,"endTime":171.095,"body":"getting us to really interesting"},{"speaker":"Galen Low","startTime":171.095,"endTime":172.635,"body":"places, really interesting insights.\""},{"speaker":"Galen Low","startTime":172.825,"endTime":176.425,"body":"And I thought facilitation is"},{"speaker":"Galen Low","startTime":172.825,"endTime":176.425,"body":"probably a great place to dig in."},{"speaker":"Galen Low","startTime":176.624,"endTime":180.605,"body":"But before we dive in, I just thought"},{"speaker":"Galen Low","startTime":176.624,"endTime":180.605,"body":"maybe our listeners can learn just"},{"speaker":"Galen Low","startTime":180.605,"endTime":181.685,"body":"a little bit more about you, Alice."},{"speaker":"Galen Low","startTime":182.115,"endTime":185.295,"body":"From what I know of you, you're"},{"speaker":"Galen Low","startTime":182.115,"endTime":185.295,"body":"someone who has just a really"},{"speaker":"Galen Low","startTime":185.295,"endTime":186.695,"body":"wide range of experience."},{"speaker":"Galen Low","startTime":186.875,"endTime":191.655,"body":"Everything from business process"},{"speaker":"Galen Low","startTime":186.875,"endTime":191.655,"body":"design, to optimization, to digital"},{"speaker":"Galen Low","startTime":191.655,"endTime":194.755,"body":"transformation, to operations, to"},{"speaker":"Galen Low","startTime":191.655,"endTime":194.755,"body":"project management, to teaching and"},{"speaker":"Galen Low","startTime":194.755,"endTime":197.304,"body":"coaching, and of course, facilitation."},{"speaker":"Galen Low","startTime":197.555,"endTime":200.305,"body":"I was wondering, could you tell our"},{"speaker":"Galen Low","startTime":197.555,"endTime":200.305,"body":"listeners about some of the projects"},{"speaker":"Galen Low","startTime":200.305,"endTime":203.639,"body":"from your past that really kind of"},{"speaker":"Galen Low","startTime":200.305,"endTime":203.639,"body":"got your blood pumping and how they"},{"speaker":"Galen Low","startTime":203.639,"endTime":207.53,"body":"exposed you to all of these different"},{"speaker":"Galen Low","startTime":203.639,"endTime":207.53,"body":"branches of a digital organization?"},{"speaker":"Alice Jakins","startTime":207.78,"endTime":208.389,"body":"Sure."},{"speaker":"Alice Jakins","startTime":208.62,"endTime":212.1,"body":"Yeah, I think that's a fascinating thing"},{"speaker":"Alice Jakins","startTime":208.62,"endTime":212.1,"body":"is it's kind of like an ecosystem of all"},{"speaker":"Alice Jakins","startTime":212.1,"endTime":213.67,"body":"these different moving parts, isn't it?"},{"speaker":"Alice Jakins","startTime":213.75,"endTime":215.369,"body":"You know, especially"},{"speaker":"Alice Jakins","startTime":213.75,"endTime":215.369,"body":"when it comes to process."},{"speaker":"Alice Jakins","startTime":215.95,"endTime":218.889,"body":"It's not just about the process,"},{"speaker":"Alice Jakins","startTime":215.95,"endTime":218.889,"body":"you know, it's about all the things"},{"speaker":"Alice Jakins","startTime":218.889,"endTime":223.59,"body":"that surround it — people, the"},{"speaker":"Alice Jakins","startTime":218.889,"endTime":223.59,"body":"platforms, the purpose, you know."},{"speaker":"Alice Jakins","startTime":224.08,"endTime":226.97,"body":"So yeah, all those moving parts,"},{"speaker":"Alice Jakins","startTime":224.08,"endTime":226.97,"body":"they're quite interconnected."},{"speaker":"Alice Jakins","startTime":227.01,"endTime":232.555,"body":"So I think, yeah, if I, you know, to"},{"speaker":"Alice Jakins","startTime":227.01,"endTime":232.555,"body":"give you an idea of which projects got"},{"speaker":"Alice Jakins","startTime":232.565,"endTime":236.965,"body":"my blood pumping, they've all been quite"},{"speaker":"Alice Jakins","startTime":232.565,"endTime":236.965,"body":"diverse, but I think, you know, one"},{"speaker":"Alice Jakins","startTime":236.974,"endTime":242.025,"body":"project that definitely stands out is it"},{"speaker":"Alice Jakins","startTime":236.974,"endTime":242.025,"body":"was a team restructure for a data company."},{"speaker":"Alice Jakins","startTime":242.325,"endTime":245.875,"body":"And I think as soon as people"},{"speaker":"Alice Jakins","startTime":242.325,"endTime":245.875,"body":"hear that word restructure, you"},{"speaker":"Alice Jakins","startTime":245.875,"endTime":247.455,"body":"know, they go into panic mode."},{"speaker":"Alice Jakins","startTime":247.455,"endTime":249.395,"body":"It's like, am I going to have a job?"},{"speaker":"Alice Jakins","startTime":249.415,"endTime":250.925,"body":"What does this mean for me?"},{"speaker":"Alice Jakins","startTime":251.225,"endTime":252.035,"body":"Quite scary."},{"speaker":"Alice Jakins","startTime":252.424,"endTime":256.43399999999997,"body":"So it was quite important for that"},{"speaker":"Alice Jakins","startTime":252.424,"endTime":256.43399999999997,"body":"project to take the right approach, you"},{"speaker":"Alice Jakins","startTime":256.43399999999997,"endTime":261.514,"body":"know, to how this company was going to"},{"speaker":"Alice Jakins","startTime":256.43399999999997,"endTime":261.514,"body":"actually fulfill on this restructure."},{"speaker":"Alice Jakins","startTime":261.875,"endTime":265.174,"body":"And the approach there was definitely,"},{"speaker":"Alice Jakins","startTime":261.875,"endTime":265.174,"body":"you know, bite-sized chunks."},{"speaker":"Alice Jakins","startTime":265.61400000000003,"endTime":270.674,"body":"So what we ended up doing was we"},{"speaker":"Alice Jakins","startTime":265.61400000000003,"endTime":270.674,"body":"actually took the ideal team and"},{"speaker":"Alice Jakins","startTime":270.695,"endTime":274.695,"body":"we trialed it with a live project"},{"speaker":"Alice Jakins","startTime":270.695,"endTime":274.695,"body":"inside of that organization."},{"speaker":"Alice Jakins","startTime":274.86400000000003,"endTime":279.134,"body":"So you know, none of these people had"},{"speaker":"Alice Jakins","startTime":274.86400000000003,"endTime":279.134,"body":"actually worked together in a team before."},{"speaker":"Alice Jakins","startTime":279.32399999999996,"endTime":283.884,"body":"And yeah, it was really just about making"},{"speaker":"Alice Jakins","startTime":279.32399999999996,"endTime":283.884,"body":"it clear to everybody, you know, why"},{"speaker":"Alice Jakins","startTime":283.884,"endTime":287.504,"body":"the company wanted to do it, getting"},{"speaker":"Alice Jakins","startTime":283.884,"endTime":287.504,"body":"their insights and input around, you"},{"speaker":"Alice Jakins","startTime":287.504,"endTime":288.93499999999995,"body":"know, how could we make it a success?"},{"speaker":"Alice Jakins","startTime":289.44399999999996,"endTime":293.67499999999995,"body":"What ways of working could we implement"},{"speaker":"Alice Jakins","startTime":289.44399999999996,"endTime":293.67499999999995,"body":"to actually get the work over the line?"},{"speaker":"Alice Jakins","startTime":293.874,"endTime":297.44399999999996,"body":"You know, what were the kind of rituals"},{"speaker":"Alice Jakins","startTime":293.874,"endTime":297.44399999999996,"body":"that were going to work for them?"},{"speaker":"Alice Jakins","startTime":297.58399999999995,"endTime":302.41499999999996,"body":"We practice those rituals and, you know,"},{"speaker":"Alice Jakins","startTime":297.58399999999995,"endTime":302.41499999999996,"body":"they kind of became the ambassadors for"},{"speaker":"Alice Jakins","startTime":302.45399999999995,"endTime":305.995,"body":"other people inside that organization"},{"speaker":"Alice Jakins","startTime":302.45399999999995,"endTime":305.995,"body":"saying, we want to have similar teams"},{"speaker":"Alice Jakins","startTime":305.995,"endTime":307.144,"body":"because we can see how well it works."},{"speaker":"Alice Jakins","startTime":308.57000000000005,"endTime":312.16999999999996,"body":"So yeah, that was a good example, I think,"},{"speaker":"Alice Jakins","startTime":308.57000000000005,"endTime":312.16999999999996,"body":"touched on quite a few different areas."},{"speaker":"Galen Low","startTime":312.44000000000005,"endTime":315.6,"body":"I like that sort of localized"},{"speaker":"Galen Low","startTime":312.44000000000005,"endTime":315.6,"body":"experiment approach and the kind"},{"speaker":"Galen Low","startTime":315.6,"endTime":317.529,"body":"of creative/collaborative approach."},{"speaker":"Galen Low","startTime":317.53,"endTime":318.64,"body":"I think you're absolutely right."},{"speaker":"Galen Low","startTime":318.65,"endTime":320.72,"body":"And even probably for some"},{"speaker":"Galen Low","startTime":318.65,"endTime":320.72,"body":"of our listeners too, they're"},{"speaker":"Galen Low","startTime":320.72,"endTime":324.56899999999996,"body":"like, okay, yeah, restructuring"},{"speaker":"Galen Low","startTime":320.72,"endTime":324.56899999999996,"body":"project, like how is that digital?"},{"speaker":"Galen Low","startTime":324.57899999999995,"endTime":327.08000000000004,"body":"How can that be sort of agile or nimble?"},{"speaker":"Galen Low","startTime":327.21000000000004,"endTime":330.56899999999996,"body":"We're so used to having restructuring"},{"speaker":"Galen Low","startTime":327.21000000000004,"endTime":330.56899999999996,"body":"done to us that we forget that there's"},{"speaker":"Galen Low","startTime":330.56899999999996,"endTime":334.08000000000004,"body":"a way to do it where it is a sort of"},{"speaker":"Galen Low","startTime":330.56899999999996,"endTime":334.08000000000004,"body":"creative exercise where we can kind of"},{"speaker":"Galen Low","startTime":334.379,"endTime":339.53,"body":"craft these new processes together in,"},{"speaker":"Galen Low","startTime":334.379,"endTime":339.53,"body":"you know, a little bit of a whatever I'm"},{"speaker":"Galen Low","startTime":339.53,"endTime":341.259,"body":"thinking the word like Petri dish, right?"},{"speaker":"Galen Low","startTime":341.269,"endTime":344.91999999999996,"body":"You've got your little experiment"},{"speaker":"Galen Low","startTime":341.269,"endTime":344.91999999999996,"body":"running and you get to be fast"},{"speaker":"Galen Low","startTime":344.96900000000005,"endTime":348.149,"body":"and you get to be creative and"},{"speaker":"Galen Low","startTime":344.96900000000005,"endTime":348.149,"body":"you get to work with new people."},{"speaker":"Alice Jakins","startTime":348.30899999999997,"endTime":349.369,"body":"And you get to have fun."},{"speaker":"Alice Jakins","startTime":349.55899999999997,"endTime":350.129,"body":"Yeah."},{"speaker":"Galen Low","startTime":350.30899999999997,"endTime":350.72900000000004,"body":"Exactly."},{"speaker":"Galen Low","startTime":350.72900000000004,"endTime":354.74,"body":"It's fun and like, and, and not"},{"speaker":"Galen Low","startTime":350.72900000000004,"endTime":354.74,"body":"weighed down by the past necessarily,"},{"speaker":"Galen Low","startTime":354.749,"endTime":358.35,"body":"or you can just look forward and"},{"speaker":"Galen Low","startTime":354.749,"endTime":358.35,"body":"design a different organization."},{"speaker":"Galen Low","startTime":358.37,"endTime":361.865,"body":"And if I'm picking up what you're"},{"speaker":"Galen Low","startTime":358.37,"endTime":361.865,"body":"putting down as well, like, a project"},{"speaker":"Galen Low","startTime":361.894,"endTime":365.83399999999995,"body":"that might be called a restructure,"},{"speaker":"Galen Low","startTime":361.894,"endTime":365.83399999999995,"body":"in a way, it is this sort of web"},{"speaker":"Galen Low","startTime":365.894,"endTime":367.605,"body":"of everything that's connected."},{"speaker":"Galen Low","startTime":367.754,"endTime":369.365,"body":"So in other words, tools."},{"speaker":"Galen Low","startTime":369.544,"endTime":370.894,"body":"In other words, process design."},{"speaker":"Galen Low","startTime":371.46500000000003,"endTime":374.53499999999997,"body":"In other words, sort of digital"},{"speaker":"Galen Low","startTime":371.46500000000003,"endTime":374.53499999999997,"body":"solutioning, like really thinking"},{"speaker":"Galen Low","startTime":374.54499999999996,"endTime":376.55499999999995,"body":"about how to modernize a business."},{"speaker":"Galen Low","startTime":376.82399999999996,"endTime":380.725,"body":"And then, to your point earlier, really"},{"speaker":"Galen Low","startTime":376.82399999999996,"endTime":380.725,"body":"centering around the people and the"},{"speaker":"Galen Low","startTime":380.725,"endTime":384.144,"body":"purpose, which is, you know, people"},{"speaker":"Galen Low","startTime":380.725,"endTime":384.144,"body":"don't restructure for fun, generally."},{"speaker":"Galen Low","startTime":384.384,"endTime":386.845,"body":"So, it's just like"},{"speaker":"Galen Low","startTime":384.384,"endTime":386.845,"body":"orienting around that goal."},{"speaker":"Galen Low","startTime":387.754,"endTime":392.74,"body":"I was wondering, maybe you could talk to"},{"speaker":"Galen Low","startTime":387.754,"endTime":392.74,"body":"us a bit about how some of your experience"},{"speaker":"Galen Low","startTime":392.74,"endTime":397.15,"body":"has just culminated into your consulting"},{"speaker":"Galen Low","startTime":392.74,"endTime":397.15,"body":"practice, which is called Getting Digital"},{"speaker":"Galen Low","startTime":397.15,"endTime":398.90999999999997,"body":"Done, which I love, by the way, cool name."},{"speaker":"Galen Low","startTime":398.95000000000005,"endTime":401.83900000000006,"body":"So do you think you can just tell us a"},{"speaker":"Galen Low","startTime":398.95000000000005,"endTime":401.83900000000006,"body":"little bit about your company and just"},{"speaker":"Galen Low","startTime":401.85,"endTime":405.80999999999995,"body":"the kind of impact that you and your"},{"speaker":"Galen Low","startTime":401.85,"endTime":405.80999999999995,"body":"team have on businesses in your area in"},{"speaker":"Galen Low","startTime":405.80999999999995,"endTime":407.41999999999996,"body":"South Africa, but also around the world?"},{"speaker":"Alice Jakins","startTime":407.58000000000004,"endTime":408.15,"body":"Sure."},{"speaker":"Alice Jakins","startTime":408.29999999999995,"endTime":409.279,"body":"I'm Miss Jakins."},{"speaker":"Alice Jakins","startTime":409.29999999999995,"endTime":411.889,"body":"I mean, that's me, and"},{"speaker":"Alice Jakins","startTime":409.29999999999995,"endTime":411.889,"body":"it's actually not just me."},{"speaker":"Alice Jakins","startTime":412.149,"endTime":414.98900000000003,"body":"I actually collaborate with"},{"speaker":"Alice Jakins","startTime":412.149,"endTime":414.98900000000003,"body":"another business, The Bill Murray."},{"speaker":"Alice Jakins","startTime":415.365,"endTime":418.505,"body":"And The Bill Murray is on"},{"speaker":"Alice Jakins","startTime":415.365,"endTime":418.505,"body":"the process consulting side."},{"speaker":"Alice Jakins","startTime":418.505,"endTime":422.525,"body":"And then, you know, The Bill Murray and"},{"speaker":"Alice Jakins","startTime":418.505,"endTime":422.525,"body":"myself with my background in project"},{"speaker":"Alice Jakins","startTime":422.525,"endTime":426.95500000000004,"body":"management, we obviously work with"},{"speaker":"Alice Jakins","startTime":422.525,"endTime":426.95500000000004,"body":"businesses on the process consulting side."},{"speaker":"Alice Jakins","startTime":426.995,"endTime":431.43499999999995,"body":"So yeah, as a collective, you know,"},{"speaker":"Alice Jakins","startTime":426.995,"endTime":431.43499999999995,"body":"we're all about making processes fun,"},{"speaker":"Alice Jakins","startTime":431.70399999999995,"endTime":435.985,"body":"keeping them simple and keeping them"},{"speaker":"Alice Jakins","startTime":431.70399999999995,"endTime":435.985,"body":"people-focused, like we mentioned before."},{"speaker":"Alice Jakins","startTime":436.275,"endTime":440.905,"body":"And we like to work collaboratively with"},{"speaker":"Alice Jakins","startTime":436.275,"endTime":440.905,"body":"businesses, I think that's so important."},{"speaker":"Alice Jakins","startTime":440.905,"endTime":443.135,"body":"You know, we're not the kind of"},{"speaker":"Alice Jakins","startTime":440.905,"endTime":443.135,"body":"consultants that come in and tell"},{"speaker":"Alice Jakins","startTime":443.135,"endTime":444.504,"body":"people how things should be running."},{"speaker":"Alice Jakins","startTime":444.514,"endTime":446.095,"body":"We know that they have a team."},{"speaker":"Alice Jakins","startTime":446.095,"endTime":447.884,"body":"We know that they have existing processes."},{"speaker":"Alice Jakins","startTime":447.91499999999996,"endTime":449.765,"body":"We know that they have"},{"speaker":"Alice Jakins","startTime":447.91499999999996,"endTime":449.765,"body":"existing ways of working."},{"speaker":"Alice Jakins","startTime":450.06399999999996,"endTime":452.94399999999996,"body":"It's just working together"},{"speaker":"Alice Jakins","startTime":450.06399999999996,"endTime":452.94399999999996,"body":"with them to make improvements."},{"speaker":"Alice Jakins","startTime":453.31399999999996,"endTime":456.56399999999996,"body":"And yeah, it's important that the"},{"speaker":"Alice Jakins","startTime":453.31399999999996,"endTime":456.56399999999996,"body":"businesses that we work with, they"},{"speaker":"Alice Jakins","startTime":456.56399999999996,"endTime":460.405,"body":"actually own the outcomes, you know,"},{"speaker":"Alice Jakins","startTime":456.56399999999996,"endTime":460.405,"body":"cause we want to leave them in space"},{"speaker":"Alice Jakins","startTime":460.405,"endTime":464.635,"body":"where they're confident to carry on"},{"speaker":"Alice Jakins","startTime":460.405,"endTime":464.635,"body":"owning those outputs and owning those"},{"speaker":"Alice Jakins","startTime":464.635,"endTime":465.92499999999995,"body":"things that have been implemented."},{"speaker":"Alice Jakins","startTime":466.03499999999997,"endTime":470.69000000000005,"body":"So it's all about creating better"},{"speaker":"Alice Jakins","startTime":466.03499999999997,"endTime":470.69000000000005,"body":"work experiences and I think some"},{"speaker":"Alice Jakins","startTime":470.69000000000005,"endTime":473.84000000000003,"body":"of the examples of better work"},{"speaker":"Alice Jakins","startTime":470.69000000000005,"endTime":473.84000000000003,"body":"experience could be things like,"},{"speaker":"Alice Jakins","startTime":473.95000000000005,"endTime":478.84000000000003,"body":"you know, less but more meaningful"},{"speaker":"Alice Jakins","startTime":473.95000000000005,"endTime":478.84000000000003,"body":"engaging meetings in the business."},{"speaker":"Alice Jakins","startTime":479.16999999999996,"endTime":483.60900000000004,"body":"It could be something like more directed"},{"speaker":"Alice Jakins","startTime":479.16999999999996,"endTime":483.60900000000004,"body":"team with clearer goals in place."},{"speaker":"Alice Jakins","startTime":483.98,"endTime":487.90999999999997,"body":"It could be around having clarity"},{"speaker":"Alice Jakins","startTime":483.98,"endTime":487.90999999999997,"body":"on certain processes and practices"},{"speaker":"Alice Jakins","startTime":487.90999999999997,"endTime":491.515,"body":"and who owns certain parts of those."},{"speaker":"Alice Jakins","startTime":492.105,"endTime":495.235,"body":"Could even be like more confidence"},{"speaker":"Alice Jakins","startTime":492.105,"endTime":495.235,"body":"to do one's job, you know,"},{"speaker":"Alice Jakins","startTime":495.28499999999997,"endTime":496.46500000000003,"body":"because that's been made clearer."},{"speaker":"Alice Jakins","startTime":497.005,"endTime":501.525,"body":"Could be a more directed team with"},{"speaker":"Alice Jakins","startTime":497.005,"endTime":501.525,"body":"better decision making unfolding,"},{"speaker":"Alice Jakins","startTime":501.595,"endTime":502.995,"body":"more effective collaboration."},{"speaker":"Alice Jakins","startTime":502.995,"endTime":505.525,"body":"Cause I mean, you can have a situation,"},{"speaker":"Alice Jakins","startTime":502.995,"endTime":505.525,"body":"can't you, where you've got all the"},{"speaker":"Alice Jakins","startTime":505.525,"endTime":508.544,"body":"collaboration happening in the world, but"},{"speaker":"Alice Jakins","startTime":505.525,"endTime":508.544,"body":"then decisions aren't getting made because"},{"speaker":"Alice Jakins","startTime":508.544,"endTime":512.465,"body":"it's not clear, you know, who would"},{"speaker":"Alice Jakins","startTime":508.544,"endTime":512.465,"body":"actually make a final call on something."},{"speaker":"Alice Jakins","startTime":512.665,"endTime":516.114,"body":"Sure, you need, uh, you know, uh,"},{"speaker":"Alice Jakins","startTime":512.665,"endTime":516.114,"body":"diverse opinions and collaboration, but"},{"speaker":"Alice Jakins","startTime":516.205,"endTime":519.134,"body":"at the end of the day, someone needs"},{"speaker":"Alice Jakins","startTime":516.205,"endTime":519.134,"body":"to make a decision with that data."},{"speaker":"Alice Jakins","startTime":519.569,"endTime":522.149,"body":"So, that's just some"},{"speaker":"Alice Jakins","startTime":519.569,"endTime":522.149,"body":"of the work that we do."},{"speaker":"Galen Low","startTime":522.79,"endTime":523.66,"body":"I like that approach."},{"speaker":"Galen Low","startTime":523.79,"endTime":526.999,"body":"The other name I love is The Bill"},{"speaker":"Galen Low","startTime":523.79,"endTime":526.999,"body":"Murray, which I will post a link in"},{"speaker":"Galen Low","startTime":526.999,"endTime":529.939,"body":"the show notes because I was like,"},{"speaker":"Galen Low","startTime":526.999,"endTime":529.939,"body":"wow, Alice works with Bill Murray?"},{"speaker":"Galen Low","startTime":530.09,"endTime":531.35,"body":"Different Bill Murray."},{"speaker":"Galen Low","startTime":531.46,"endTime":532.18,"body":"Bill, she's great."},{"speaker":"Galen Low","startTime":532.33,"endTime":534.649,"body":"I really, uh, appreciate"},{"speaker":"Galen Low","startTime":532.33,"endTime":534.649,"body":"that company name."},{"speaker":"Galen Low","startTime":534.65,"endTime":535.949,"body":"It really got me interested."},{"speaker":"Galen Low","startTime":535.949,"endTime":536.7189999999999,"body":"That definitely worked."},{"speaker":"Galen Low","startTime":537.01,"endTime":539.8399999999999,"body":"And I guess, would you say that like"},{"speaker":"Galen Low","startTime":537.01,"endTime":539.8399999999999,"body":"your approach is similar to what"},{"speaker":"Galen Low","startTime":539.8399999999999,"endTime":542.43,"body":"you were saying on the restructure"},{"speaker":"Galen Low","startTime":539.8399999999999,"endTime":542.43,"body":"where it's, you know, it doesn't"},{"speaker":"Galen Low","startTime":542.439,"endTime":543.709,"body":"have to be wholesale change."},{"speaker":"Galen Low","startTime":543.709,"endTime":546.9399999999999,"body":"It's kind of like, it sounds to me"},{"speaker":"Galen Low","startTime":543.709,"endTime":546.9399999999999,"body":"like sometimes little optimizations,"},{"speaker":"Galen Low","startTime":546.9689999999999,"endTime":550.999,"body":"little iterations in different areas"},{"speaker":"Galen Low","startTime":546.9689999999999,"endTime":550.999,"body":"of the business, like even coaching"},{"speaker":"Galen Low","startTime":550.999,"endTime":555.5,"body":"and mentoring, not necessarily"},{"speaker":"Galen Low","startTime":550.999,"endTime":555.5,"body":"restructuring every play in the handbook."},{"speaker":"Alice Jakins","startTime":557.3199999999999,"endTime":557.6899999999999,"body":"Absolutely."},{"speaker":"Alice Jakins","startTime":557.87,"endTime":557.98,"body":"Absolutely."},{"speaker":"Alice Jakins","startTime":558.0,"endTime":561.56,"body":"Yeah, it all depends on, you know, the"},{"speaker":"Alice Jakins","startTime":558.0,"endTime":561.56,"body":"needs of the business, which we help"},{"speaker":"Alice Jakins","startTime":561.56,"endTime":566.63,"body":"them kind of surface, you know, and"},{"speaker":"Alice Jakins","startTime":561.56,"endTime":566.63,"body":"help them prioritize and look for, you"},{"speaker":"Alice Jakins","startTime":566.63,"endTime":570.11,"body":"know, what are the incremental wins and"},{"speaker":"Alice Jakins","startTime":566.63,"endTime":570.11,"body":"let's make sure that those are happening"},{"speaker":"Alice Jakins","startTime":570.12,"endTime":573.025,"body":"and being felt, you know, and yeah."},{"speaker":"Alice Jakins","startTime":573.0849999999999,"endTime":575.6949999999999,"body":"So that's how we like to work with"},{"speaker":"Alice Jakins","startTime":573.0849999999999,"endTime":575.6949999999999,"body":"businesses, very collaboratively."},{"speaker":"Galen Low","startTime":576.285,"endTime":576.685,"body":"I love that."},{"speaker":"Galen Low","startTime":576.7149999999999,"endTime":577.175,"body":"I love that."},{"speaker":"Galen Low","startTime":577.175,"endTime":580.045,"body":"That's probably a good"},{"speaker":"Galen Low","startTime":577.175,"endTime":580.045,"body":"segue for us to dive in."},{"speaker":"Galen Low","startTime":580.3149999999999,"endTime":586.074,"body":"Collaboration sometimes entails"},{"speaker":"Galen Low","startTime":580.3149999999999,"endTime":586.074,"body":"facilitation and you and I, we've"},{"speaker":"Galen Low","startTime":586.074,"endTime":587.635,"body":"jammed a lot on facilitation."},{"speaker":"Galen Low","startTime":587.654,"endTime":590.3439999999999,"body":"I know it's something you feel"},{"speaker":"Galen Low","startTime":587.654,"endTime":590.3439999999999,"body":"really passionately about."},{"speaker":"Galen Low","startTime":590.49,"endTime":592.16,"body":"And I was just wondering"},{"speaker":"Galen Low","startTime":590.49,"endTime":592.16,"body":"where that came from."},{"speaker":"Galen Low","startTime":592.2099999999999,"endTime":596.23,"body":"I never really asked you this, but how"},{"speaker":"Galen Low","startTime":592.2099999999999,"endTime":596.23,"body":"did you become interested in facilitation?"},{"speaker":"Galen Low","startTime":596.4399999999999,"endTime":599.9599999999999,"body":"What made it something that you"},{"speaker":"Galen Low","startTime":596.4399999999999,"endTime":599.9599999999999,"body":"felt, like strongly enough about to"},{"speaker":"Galen Low","startTime":599.9599999999999,"endTime":602.18,"body":"want to master it and also teach it?"},{"speaker":"Alice Jakins","startTime":602.48,"endTime":603.04,"body":"Okay."},{"speaker":"Alice Jakins","startTime":603.11,"endTime":603.51,"body":"Awesome."},{"speaker":"Alice Jakins","startTime":603.51,"endTime":603.93,"body":"Yeah."},{"speaker":"Alice Jakins","startTime":604.169,"endTime":607.929,"body":"Uh, if I'm honest with you, Galen,"},{"speaker":"Alice Jakins","startTime":604.169,"endTime":607.929,"body":"I don't know that I will ever master"},{"speaker":"Alice Jakins","startTime":607.93,"endTime":613.6899999999999,"body":"facilitation because it really is a"},{"speaker":"Alice Jakins","startTime":607.93,"endTime":613.6899999999999,"body":"skill that you can keep developing."},{"speaker":"Alice Jakins","startTime":613.8199999999999,"endTime":617.37,"body":"I kind of fell into it, you know,"},{"speaker":"Alice Jakins","startTime":613.8199999999999,"endTime":617.37,"body":"doing it because I needed to"},{"speaker":"Alice Jakins","startTime":617.37,"endTime":618.62,"body":"when I was working on projects."},{"speaker":"Alice Jakins","startTime":618.75,"endTime":623.545,"body":"So, yeah, I think just through experience"},{"speaker":"Alice Jakins","startTime":618.75,"endTime":623.545,"body":"really, where I was experiencing not"},{"speaker":"Alice Jakins","startTime":623.5849999999999,"endTime":627.6039999999999,"body":"so great experiences on the ground"},{"speaker":"Alice Jakins","startTime":623.5849999999999,"endTime":627.6039999999999,"body":"with projects getting written."},{"speaker":"Alice Jakins","startTime":627.6039999999999,"endTime":631.635,"body":"So, things like being invited to a"},{"speaker":"Alice Jakins","startTime":627.6039999999999,"endTime":631.635,"body":"meeting, but having no idea why I was"},{"speaker":"Alice Jakins","startTime":631.635,"endTime":633.494,"body":"there, you know, why I was invited even."},{"speaker":"Alice Jakins","startTime":633.894,"endTime":639.485,"body":"Or you know, just sort of being"},{"speaker":"Alice Jakins","startTime":633.894,"endTime":639.485,"body":"part of a, part of a team, but"},{"speaker":"Alice Jakins","startTime":639.485,"endTime":643.2239999999999,"body":"sensing that, you know, there's"},{"speaker":"Alice Jakins","startTime":639.485,"endTime":643.2239999999999,"body":"just lack of energy or no vibe."},{"speaker":"Alice Jakins","startTime":643.385,"endTime":646.274,"body":"That's not a cool experience"},{"speaker":"Alice Jakins","startTime":643.385,"endTime":646.274,"body":"to be part of that project."},{"speaker":"Alice Jakins","startTime":646.684,"endTime":647.2049999999999,"body":"What else?"},{"speaker":"Alice Jakins","startTime":647.644,"endTime":650.255,"body":"Wishing I could code so that I"},{"speaker":"Alice Jakins","startTime":647.644,"endTime":650.255,"body":"could actually understand what the"},{"speaker":"Alice Jakins","startTime":650.255,"endTime":651.684,"body":"developers are saying, you know?"},{"speaker":"Alice Jakins","startTime":651.914,"endTime":656.265,"body":"So all of these things kind of drove"},{"speaker":"Alice Jakins","startTime":651.914,"endTime":656.265,"body":"a need to go, no, like we need to have"},{"speaker":"Alice Jakins","startTime":656.305,"endTime":659.255,"body":"a better experience on the ground when"},{"speaker":"Alice Jakins","startTime":656.305,"endTime":659.255,"body":"we're running this project and it needs"},{"speaker":"Alice Jakins","startTime":659.255,"endTime":663.3249999999999,"body":"to be through different experiences of"},{"speaker":"Alice Jakins","startTime":659.255,"endTime":663.3249999999999,"body":"ourselves working together as, as a team."},{"speaker":"Alice Jakins","startTime":663.635,"endTime":667.595,"body":"And we need to be doing this better and"},{"speaker":"Alice Jakins","startTime":663.635,"endTime":667.595,"body":"I think that kind of sparked the interest"},{"speaker":"Alice Jakins","startTime":667.625,"endTime":672.0649999999999,"body":"that I had to drive better meetings, to"},{"speaker":"Alice Jakins","startTime":667.625,"endTime":672.0649999999999,"body":"drive better facilitation, to make sure"},{"speaker":"Alice Jakins","startTime":672.105,"endTime":676.0849999999999,"body":"better conversations were unfolding,"},{"speaker":"Alice Jakins","startTime":672.105,"endTime":676.0849999999999,"body":"people did feel more directed, it was"},{"speaker":"Alice Jakins","startTime":676.0849999999999,"endTime":678.095,"body":"a better vibe, all of those things."},{"speaker":"Galen Low","startTime":678.305,"endTime":679.155,"body":"I like those two words."},{"speaker":"Galen Low","startTime":679.155,"endTime":682.944,"body":"I like the word experience and I like"},{"speaker":"Galen Low","startTime":679.155,"endTime":682.944,"body":"the word vibe just because those are"},{"speaker":"Galen Low","startTime":682.9449999999999,"endTime":687.13,"body":"things that not everyone's thinking about"},{"speaker":"Galen Low","startTime":682.9449999999999,"endTime":687.13,"body":"from a project perspective, is like,"},{"speaker":"Galen Low","startTime":687.26,"endTime":691.0899999999999,"body":"you know, the sort of user experience,"},{"speaker":"Galen Low","startTime":687.26,"endTime":691.0899999999999,"body":"so to speak of the people on the"},{"speaker":"Galen Low","startTime":691.0899999999999,"endTime":692.6999999999999,"body":"project team trying to get work done."},{"speaker":"Galen Low","startTime":692.709,"endTime":697.5799999999999,"body":"It's the like tone, it's the culture and"},{"speaker":"Galen Low","startTime":692.709,"endTime":697.5799999999999,"body":"a lot of people think of facilitation"},{"speaker":"Galen Low","startTime":697.64,"endTime":700.459,"body":"and they kind of, you know, they're"},{"speaker":"Galen Low","startTime":697.64,"endTime":700.459,"body":"like, Oh yeah, when somebody stands"},{"speaker":"Galen Low","startTime":700.4599999999999,"endTime":703.22,"body":"in front of a group of people and"},{"speaker":"Galen Low","startTime":700.4599999999999,"endTime":703.22,"body":"controls everything because they"},{"speaker":"Galen Low","startTime":703.22,"endTime":704.47,"body":"want to drive towards their outcome."},{"speaker":"Galen Low","startTime":704.47,"endTime":707.03,"body":"And of course, project managers need to"},{"speaker":"Galen Low","startTime":704.47,"endTime":707.03,"body":"do this because they're control freak."},{"speaker":"Galen Low","startTime":707.23,"endTime":710.7099999999999,"body":"But actually it's a lot more"},{"speaker":"Galen Low","startTime":707.23,"endTime":710.7099999999999,"body":"about creating an experience"},{"speaker":"Galen Low","startTime":710.74,"endTime":713.909,"body":"that cultivates some of the"},{"speaker":"Galen Low","startTime":710.74,"endTime":713.909,"body":"collaboration that needs to happen."},{"speaker":"Galen Low","startTime":713.9789999999999,"endTime":715.9599999999999,"body":"I mean, the worst thing is being"},{"speaker":"Galen Low","startTime":713.9789999999999,"endTime":715.9599999999999,"body":"in a meeting where you're like,"},{"speaker":"Galen Low","startTime":716.139,"endTime":717.639,"body":"I'm not sure what I'm doing here."},{"speaker":"Galen Low","startTime":717.9399999999999,"endTime":721.269,"body":"Also, I'm not sure what the goal is,"},{"speaker":"Galen Low","startTime":717.9399999999999,"endTime":721.269,"body":"and therefore I'm not sure if by the"},{"speaker":"Galen Low","startTime":721.269,"endTime":724.399,"body":"end of this meeting, we're going to"},{"speaker":"Galen Low","startTime":721.269,"endTime":724.399,"body":"feel like gratified in the sense that"},{"speaker":"Galen Low","startTime":724.399,"endTime":727.429,"body":"we accomplished something, or if it"},{"speaker":"Galen Low","startTime":724.399,"endTime":727.429,"body":"was just a complete waste of time."},{"speaker":"Galen Low","startTime":727.759,"endTime":729.309,"body":"And then you, you know, magnify that."},{"speaker":"Galen Low","startTime":729.31,"endTime":730.3589999999999,"body":"Something you mentioned earlier, right?"},{"speaker":"Galen Low","startTime":730.3589999999999,"endTime":732.168,"body":"It's maybe having fewer, but"},{"speaker":"Galen Low","startTime":730.3589999999999,"endTime":732.168,"body":"more effective meetings as"},{"speaker":"Galen Low","startTime":732.168,"endTime":734.2389999999999,"body":"part of a process optimization."},{"speaker":"Galen Low","startTime":734.24,"endTime":736.0899999999999,"body":"And part of that is, is this, right?"},{"speaker":"Galen Low","startTime":736.0899999999999,"endTime":738.959,"body":"Because if people are all stuck in"},{"speaker":"Galen Low","startTime":736.0899999999999,"endTime":738.959,"body":"really bad meetings that have zero"},{"speaker":"Galen Low","startTime":738.9599999999999,"endTime":743.235,"body":"direction and the vibe is not there and"},{"speaker":"Galen Low","startTime":738.9599999999999,"endTime":743.235,"body":"people don't feel energized then it's"},{"speaker":"Galen Low","startTime":743.235,"endTime":744.7049999999999,"body":"not moving the ball forward at all."},{"speaker":"Alice Jakins","startTime":744.915,"endTime":747.255,"body":"No, and it can"},{"speaker":"Alice Jakins","startTime":744.915,"endTime":747.255,"body":"be really draining, you know."},{"speaker":"Alice Jakins","startTime":747.375,"endTime":750.925,"body":"Often, you know, there was that whole"},{"speaker":"Alice Jakins","startTime":747.375,"endTime":750.925,"body":"sort of phrase that was coined about"},{"speaker":"Alice Jakins","startTime":751.165,"endTime":754.175,"body":"Zoom fatigue and it's just being"},{"speaker":"Alice Jakins","startTime":751.165,"endTime":754.175,"body":"in back to back meetings the entire"},{"speaker":"Alice Jakins","startTime":754.175,"endTime":755.384,"body":"day and people feeling drained."},{"speaker":"Alice Jakins","startTime":755.385,"endTime":757.395,"body":"And there's a reason why they're"},{"speaker":"Alice Jakins","startTime":755.385,"endTime":757.395,"body":"feeling drained is because"},{"speaker":"Alice Jakins","startTime":757.564,"endTime":758.855,"body":"those meetings aren't engaging."},{"speaker":"Alice Jakins","startTime":758.865,"endTime":760.285,"body":"It's got nothing to do with the platform."},{"speaker":"Alice Jakins","startTime":760.285,"endTime":763.8149999999999,"body":"It's actually got everything to do with"},{"speaker":"Alice Jakins","startTime":760.285,"endTime":763.8149999999999,"body":"the structure of the meeting, you know."},{"speaker":"Alice Jakins","startTime":763.855,"endTime":768.42,"body":"And it not being engaging enough and"},{"speaker":"Alice Jakins","startTime":763.855,"endTime":768.42,"body":"driving participation and letting people"},{"speaker":"Alice Jakins","startTime":768.43,"endTime":770.77,"body":"be heard or, you know, actions unfolding."},{"speaker":"Alice Jakins","startTime":770.9399999999999,"endTime":772.999,"body":"I think people would then feel"},{"speaker":"Alice Jakins","startTime":770.9399999999999,"endTime":772.999,"body":"differently at the end of the day."},{"speaker":"Alice Jakins","startTime":773.04,"endTime":774.5899999999999,"body":"They wouldn't be feeling so drained."},{"speaker":"Galen Low","startTime":774.8589999999999,"endTime":775.949,"body":"No, entirely, entirely."},{"speaker":"Galen Low","startTime":775.9599999999999,"endTime":777.8399999999999,"body":"And it was something that"},{"speaker":"Galen Low","startTime":775.9599999999999,"endTime":777.8399999999999,"body":"like, it was interesting."},{"speaker":"Galen Low","startTime":778.14,"endTime":780.439,"body":"It's probably different for you and I,"},{"speaker":"Galen Low","startTime":778.14,"endTime":780.439,"body":"because we probably did a lot of remote"},{"speaker":"Galen Low","startTime":780.4399999999999,"endTime":784.069,"body":"facilitation or hybrid facilitation"},{"speaker":"Galen Low","startTime":780.4399999999999,"endTime":784.069,"body":"in the past before the pandemic."},{"speaker":"Galen Low","startTime":784.5649999999999,"endTime":786.845,"body":"But do you feel like some"},{"speaker":"Galen Low","startTime":784.5649999999999,"endTime":786.845,"body":"of that has gotten better?"},{"speaker":"Galen Low","startTime":786.905,"endTime":789.865,"body":"Like, we had Zoom fatigue, people"},{"speaker":"Galen Low","startTime":786.905,"endTime":789.865,"body":"were having really bad meetings."},{"speaker":"Galen Low","startTime":790.105,"endTime":791.855,"body":"Did we get better at it by the end?"},{"speaker":"Galen Low","startTime":791.895,"endTime":794.555,"body":"Or are we still trying"},{"speaker":"Galen Low","startTime":791.895,"endTime":794.555,"body":"to find our way through?"},{"speaker":"Galen Low","startTime":794.555,"endTime":797.9649999999999,"body":"And maybe even you find a lot of your"},{"speaker":"Galen Low","startTime":794.555,"endTime":797.9649999999999,"body":"clients are actively trying to reduce"},{"speaker":"Galen Low","startTime":798.245,"endTime":803.0649999999999,"body":"like sort of Zoom style meetings"},{"speaker":"Galen Low","startTime":798.245,"endTime":803.0649999999999,"body":"because they just never nailed it."},{"speaker":"Alice Jakins","startTime":803.555,"endTime":805.454,"body":"I think people"},{"speaker":"Alice Jakins","startTime":803.555,"endTime":805.454,"body":"are still struggling with this."},{"speaker":"Alice Jakins","startTime":805.584,"endTime":809.685,"body":"I think that there's, there's a really"},{"speaker":"Alice Jakins","startTime":805.584,"endTime":809.685,"body":"desperate need for good facilitation."},{"speaker":"Alice Jakins","startTime":810.179,"endTime":813.879,"body":"I'm still seeing, you know,"},{"speaker":"Alice Jakins","startTime":810.179,"endTime":813.879,"body":"poorly bad, uh, poorly run"},{"speaker":"Alice Jakins","startTime":813.879,"endTime":815.029,"body":"meetings happening out there."},{"speaker":"Alice Jakins","startTime":815.029,"endTime":818.4599999999999,"body":"So I think that there's a lot of"},{"speaker":"Alice Jakins","startTime":815.029,"endTime":818.4599999999999,"body":"opportunity to make this work better"},{"speaker":"Alice Jakins","startTime":818.499,"endTime":821.9789999999999,"body":"for people, so yeah, I don't think that"},{"speaker":"Alice Jakins","startTime":818.499,"endTime":821.9789999999999,"body":"it's improved that much, if I'm honest."},{"speaker":"Galen Low","startTime":822.419,"endTime":823.1999999999999,"body":"That's entirely fair."},{"speaker":"Galen Low","startTime":823.1999999999999,"endTime":826.52,"body":"And you know what, like, I think the"},{"speaker":"Galen Low","startTime":823.1999999999999,"endTime":826.52,"body":"learning aspect is such an interesting"},{"speaker":"Galen Low","startTime":826.52,"endTime":830.68,"body":"thing because I don't know if everyone's"},{"speaker":"Galen Low","startTime":826.52,"endTime":830.68,"body":"approaching it as this is something that"},{"speaker":"Galen Low","startTime":830.68,"endTime":834.5799999999999,"body":"could be better, that I should learn to"},{"speaker":"Galen Low","startTime":830.68,"endTime":834.5799999999999,"body":"do better, or that I feel equipped to"},{"speaker":"Galen Low","startTime":834.5799999999999,"endTime":838.12,"body":"do well, because we kind of just got,"},{"speaker":"Galen Low","startTime":834.5799999999999,"endTime":838.12,"body":"you know, everyone got plopped into it."},{"speaker":"Galen Low","startTime":838.129,"endTime":838.78,"body":"They're like, guess what?"},{"speaker":"Galen Low","startTime":838.789,"endTime":842.409,"body":"You're going to need to do your regular"},{"speaker":"Galen Low","startTime":838.789,"endTime":842.409,"body":"meeting that you do in person, but you're"},{"speaker":"Galen Low","startTime":842.409,"endTime":846.1,"body":"going to do it online, or anytime you"},{"speaker":"Galen Low","startTime":842.409,"endTime":846.1,"body":"would have walked by someone's desk,"},{"speaker":"Galen Low","startTime":846.1999999999999,"endTime":847.3299999999999,"body":"like, we're going to do it on Zoom."},{"speaker":"Galen Low","startTime":847.3299999999999,"endTime":850.5989999999999,"body":"And they're like, okay, well, it's"},{"speaker":"Galen Low","startTime":847.3299999999999,"endTime":850.5989999999999,"body":"automatically going to be bad."},{"speaker":"Galen Low","startTime":850.68,"endTime":853.6999999999999,"body":"It got me thinking about sort of"},{"speaker":"Galen Low","startTime":850.68,"endTime":853.6999999999999,"body":"my first facilitation experience,"},{"speaker":"Galen Low","startTime":853.6999999999999,"endTime":856.93,"body":"but I thought maybe I'd put you on"},{"speaker":"Galen Low","startTime":853.6999999999999,"endTime":856.93,"body":"the spot, do a bit of story time."},{"speaker":"Galen Low","startTime":857.37,"endTime":861.305,"body":"Maybe you could walk us through just"},{"speaker":"Galen Low","startTime":857.37,"endTime":861.305,"body":"that first session that you had to"},{"speaker":"Galen Low","startTime":861.305,"endTime":865.5749999999999,"body":"facilitate and, you know, how equipped"},{"speaker":"Galen Low","startTime":861.305,"endTime":865.5749999999999,"body":"you felt, like, was it planned?"},{"speaker":"Galen Low","startTime":865.6949999999999,"endTime":866.645,"body":"Did it just happen?"},{"speaker":"Galen Low","startTime":866.845,"endTime":870.185,"body":"Did you feel like you had the"},{"speaker":"Galen Low","startTime":866.845,"endTime":870.185,"body":"skills to pull it off at the time?"},{"speaker":"Galen Low","startTime":870.415,"endTime":873.995,"body":"And afterwards, was there a thing where"},{"speaker":"Galen Low","startTime":870.415,"endTime":873.995,"body":"you're like, okay, this could be better."},{"speaker":"Galen Low","startTime":874.134,"endTime":874.975,"body":"I can improve at this."},{"speaker":"Alice Jakins","startTime":875.745,"endTime":876.035,"body":"Sure."},{"speaker":"Alice Jakins","startTime":876.0849999999999,"endTime":876.425,"body":"Okay."},{"speaker":"Alice Jakins","startTime":876.425,"endTime":882.425,"body":"Well, I think thinking back, the first"},{"speaker":"Alice Jakins","startTime":876.425,"endTime":882.425,"body":"session that I facilitated was actually"},{"speaker":"Alice Jakins","startTime":882.435,"endTime":885.135,"body":"a standup, so with a team of developers."},{"speaker":"Alice Jakins","startTime":885.605,"endTime":889.0849999999999,"body":"But, you know, in terms of"},{"speaker":"Alice Jakins","startTime":885.605,"endTime":889.0849999999999,"body":"planning a session, well, yes."},{"speaker":"Alice Jakins","startTime":889.659,"endTime":891.6089999999999,"body":"But I actually gnawed"},{"speaker":"Alice Jakins","startTime":889.659,"endTime":891.6089999999999,"body":"it together with them."},{"speaker":"Alice Jakins","startTime":892.35,"endTime":897.3399999999999,"body":"So yeah, I mean, you know, I think Scrum"},{"speaker":"Alice Jakins","startTime":892.35,"endTime":897.3399999999999,"body":"has been around for many years now."},{"speaker":"Alice Jakins","startTime":897.5899999999999,"endTime":902.47,"body":"And I had quite an interest in the whole"},{"speaker":"Alice Jakins","startTime":897.5899999999999,"endTime":902.47,"body":"Scrum methodology and understanding agile"},{"speaker":"Alice Jakins","startTime":902.47,"endTime":906.8589999999999,"body":"ways of working and, you know, all the"},{"speaker":"Alice Jakins","startTime":902.47,"endTime":906.8589999999999,"body":"different practices that could unfold."},{"speaker":"Alice Jakins","startTime":906.889,"endTime":913.249,"body":"And I just felt at the time that, you"},{"speaker":"Alice Jakins","startTime":906.889,"endTime":913.249,"body":"know, the developers, they weren't openly"},{"speaker":"Alice Jakins","startTime":913.369,"endTime":919.29,"body":"sharing knowledge amongst each other or"},{"speaker":"Alice Jakins","startTime":913.369,"endTime":919.29,"body":"openly understanding what each person"},{"speaker":"Alice Jakins","startTime":919.29,"endTime":924.04,"body":"on the team was working on, you know, to"},{"speaker":"Alice Jakins","startTime":919.29,"endTime":924.04,"body":"kind of show their support or add value."},{"speaker":"Alice Jakins","startTime":924.3199999999999,"endTime":928.66,"body":"And as a collective, you know, we were"},{"speaker":"Alice Jakins","startTime":924.3199999999999,"endTime":928.66,"body":"working across multiple projects, so it"},{"speaker":"Alice Jakins","startTime":928.66,"endTime":933.43,"body":"would have really helped if that knowledge"},{"speaker":"Alice Jakins","startTime":928.66,"endTime":933.43,"body":"was more freely shared and if the support"},{"speaker":"Alice Jakins","startTime":933.459,"endTime":935.26,"body":"was more felt amongst the team members."},{"speaker":"Alice Jakins","startTime":935.329,"endTime":939.97,"body":"So yeah, I think back then I kind of"},{"speaker":"Alice Jakins","startTime":935.329,"endTime":939.97,"body":"positioned it as, you know, here's a"},{"speaker":"Alice Jakins","startTime":939.97,"endTime":942.05,"body":"purpose of why I want to do standups."},{"speaker":"Alice Jakins","startTime":942.05,"endTime":945.4499999999999,"body":"I think that it's going to, you"},{"speaker":"Alice Jakins","startTime":942.05,"endTime":945.4499999999999,"body":"know, get a knowledge sharing."},{"speaker":"Alice Jakins","startTime":945.4499999999999,"endTime":948.3299999999999,"body":"I think it's going to drive"},{"speaker":"Alice Jakins","startTime":945.4499999999999,"endTime":948.3299999999999,"body":"better support amongst the team."},{"speaker":"Alice Jakins","startTime":948.39,"endTime":950.9689999999999,"body":"I think that we're going to get"},{"speaker":"Alice Jakins","startTime":948.39,"endTime":950.9689999999999,"body":"better work that's produced because"},{"speaker":"Alice Jakins","startTime":950.9689999999999,"endTime":955.6999999999999,"body":"we're able to do this, you know,"},{"speaker":"Alice Jakins","startTime":950.9689999999999,"endTime":955.6999999999999,"body":"more freely and faster this way."},{"speaker":"Alice Jakins","startTime":955.6999999999999,"endTime":958.42,"body":"And how does everyone feel"},{"speaker":"Alice Jakins","startTime":955.6999999999999,"endTime":958.42,"body":"about us doing standups?"},{"speaker":"Alice Jakins","startTime":958.42,"endTime":960.77,"body":"And, yeah, they all"},{"speaker":"Alice Jakins","startTime":958.42,"endTime":960.77,"body":"wanted to give it a shot."},{"speaker":"Alice Jakins","startTime":960.8199999999999,"endTime":963.66,"body":"So that was really helpful,"},{"speaker":"Alice Jakins","startTime":960.8199999999999,"endTime":963.66,"body":"you know, getting there by"},{"speaker":"Alice Jakins","startTime":963.67,"endTime":965.89,"body":"in, from the get go, you know."},{"speaker":"Alice Jakins","startTime":965.9599999999999,"endTime":969.1999999999999,"body":"Back then, I mean, this was"},{"speaker":"Alice Jakins","startTime":965.9599999999999,"endTime":969.1999999999999,"body":"like 10 years ago, we didn't"},{"speaker":"Alice Jakins","startTime":969.1999999999999,"endTime":972.62,"body":"have these virtual collaboration"},{"speaker":"Alice Jakins","startTime":969.1999999999999,"endTime":972.62,"body":"boards that you have nowadays."},{"speaker":"Alice Jakins","startTime":972.639,"endTime":977.5749999999999,"body":"So this was literally as hunting down, you"},{"speaker":"Alice Jakins","startTime":972.639,"endTime":977.5749999999999,"body":"know, one of those whiteboards, hunting"},{"speaker":"Alice Jakins","startTime":977.5749999999999,"endTime":980.794,"body":"down sticky notes from the stationery,"},{"speaker":"Alice Jakins","startTime":977.5749999999999,"endTime":980.794,"body":"begging them, you know, can we have a"},{"speaker":"Alice Jakins","startTime":980.794,"endTime":984.774,"body":"couple of sticky notes creating this"},{"speaker":"Alice Jakins","startTime":980.794,"endTime":984.774,"body":"board that was going to work for us?"},{"speaker":"Alice Jakins","startTime":985.1039999999999,"endTime":988.5939999999999,"body":"And so it unfolded and it was a"},{"speaker":"Alice Jakins","startTime":985.1039999999999,"endTime":988.5939999999999,"body":"success and we just got better at it,"},{"speaker":"Alice Jakins","startTime":988.764,"endTime":990.764,"body":"you know, with every one that we had."},{"speaker":"Alice Jakins","startTime":991.155,"endTime":993.434,"body":"So you were looking for"},{"speaker":"Alice Jakins","startTime":991.155,"endTime":993.434,"body":"an example, weren't you?"},{"speaker":"Alice Jakins","startTime":993.4549999999999,"endTime":995.574,"body":"The first presentation at it."},{"speaker":"Alice Jakins","startTime":995.574,"endTime":995.685,"body":"There you go."},{"speaker":"Galen Low","startTime":995.8349999999999,"endTime":1000.265,"body":"And I love this notion"},{"speaker":"Galen Low","startTime":995.8349999999999,"endTime":1000.265,"body":"of collaboratively prepping."},{"speaker":"Galen Low","startTime":1000.555,"endTime":1006.495,"body":"And I think not everybody, when they're"},{"speaker":"Galen Low","startTime":1000.555,"endTime":1006.495,"body":"given a facilitation role, I think"},{"speaker":"Galen Low","startTime":1006.525,"endTime":1010.865,"body":"a lot of folks' first instinct is to"},{"speaker":"Galen Low","startTime":1006.525,"endTime":1010.865,"body":"be like, Okay, it's my responsibility"},{"speaker":"Galen Low","startTime":1010.865,"endTime":1014.505,"body":"to do this alone, to craft the"},{"speaker":"Galen Low","startTime":1010.865,"endTime":1014.505,"body":"session, craft the agenda, figure"},{"speaker":"Galen Low","startTime":1014.505,"endTime":1017.755,"body":"out a structure, like, figure out"},{"speaker":"Galen Low","startTime":1014.505,"endTime":1017.755,"body":"the goals, figure out the outcomes."},{"speaker":"Galen Low","startTime":1017.765,"endTime":1021.645,"body":"Like, it's a thing that I have to hold,"},{"speaker":"Galen Low","startTime":1017.765,"endTime":1021.645,"body":"and it's the me show, whether that's a"},{"speaker":"Galen Low","startTime":1021.645,"endTime":1023.115,"body":"good thing or a bad thing in their mind."},{"speaker":"Galen Low","startTime":1023.265,"endTime":1027.52,"body":"Whereas actually, you know, in a way your"},{"speaker":"Galen Low","startTime":1023.265,"endTime":1027.52,"body":"facilitation started before the session,"},{"speaker":"Galen Low","startTime":1027.53,"endTime":1031.39,"body":"before any standup, before any post it"},{"speaker":"Galen Low","startTime":1027.53,"endTime":1031.39,"body":"notes had been acquired or maybe stolen."},{"speaker":"Galen Low","startTime":1031.95,"endTime":1034.7,"body":"Maybe nicked from the supply"},{"speaker":"Galen Low","startTime":1031.95,"endTime":1034.7,"body":"closet, but all of that started"},{"speaker":"Galen Low","startTime":1034.7,"endTime":1036.19,"body":"with a conversation with your team."},{"speaker":"Galen Low","startTime":1036.45,"endTime":1038.6000000000001,"body":"And I'm just tying it back to something"},{"speaker":"Galen Low","startTime":1036.45,"endTime":1038.6000000000001,"body":"you said earlier where you're like, you"},{"speaker":"Galen Low","startTime":1038.6000000000001,"endTime":1042.029,"body":"know, you wish you could code so that,"},{"speaker":"Galen Low","startTime":1038.6000000000001,"endTime":1042.029,"body":"you know, you could kind of have this"},{"speaker":"Galen Low","startTime":1042.04,"endTime":1045.38,"body":"information available to you, have this"},{"speaker":"Galen Low","startTime":1042.04,"endTime":1045.38,"body":"visibility and I think part of that"},{"speaker":"Galen Low","startTime":1045.38,"endTime":1047.45,"body":"curiosity is what drove that, right?"},{"speaker":"Galen Low","startTime":1047.46,"endTime":1050.78,"body":"To say that like, okay, well,"},{"speaker":"Galen Low","startTime":1047.46,"endTime":1050.78,"body":"how do people want to run this?"},{"speaker":"Galen Low","startTime":1051.09,"endTime":1055.455,"body":"I'm not necessarily the expert at what"},{"speaker":"Galen Low","startTime":1051.09,"endTime":1055.455,"body":"they're working on, but also how can I"},{"speaker":"Galen Low","startTime":1055.465,"endTime":1060.984,"body":"help them communicate well so that they"},{"speaker":"Galen Low","startTime":1055.465,"endTime":1060.984,"body":"can share with one another, but also share"},{"speaker":"Galen Low","startTime":1060.984,"endTime":1065.244,"body":"with you in, you know, at a level that"},{"speaker":"Galen Low","startTime":1060.984,"endTime":1065.244,"body":"everyone can kind of understand so that"},{"speaker":"Galen Low","startTime":1065.244,"endTime":1067.435,"body":"there's that transparency coming through."},{"speaker":"Galen Low","startTime":1067.73,"endTime":1070.05,"body":"And then the other thing I love is"},{"speaker":"Galen Low","startTime":1067.73,"endTime":1070.05,"body":"then just iterating on it, right?"},{"speaker":"Galen Low","startTime":1070.06,"endTime":1073.41,"body":"Getting better and better at it because"},{"speaker":"Galen Low","startTime":1070.06,"endTime":1073.41,"body":"you've already opened that dialogue."},{"speaker":"Galen Low","startTime":1073.41,"endTime":1076.07,"body":"You've already asked for"},{"speaker":"Galen Low","startTime":1073.41,"endTime":1076.07,"body":"feedback and input even before"},{"speaker":"Galen Low","startTime":1076.07,"endTime":1077.06,"body":"the first session, right?"},{"speaker":"Galen Low","startTime":1077.06,"endTime":1079.8999999999999,"body":"And it was like, okay, well, like"},{"speaker":"Galen Low","startTime":1077.06,"endTime":1079.8999999999999,"body":"then everyone has his ownership"},{"speaker":"Galen Low","startTime":1079.92,"endTime":1082.05,"body":"over it and then they can kind"},{"speaker":"Galen Low","startTime":1079.92,"endTime":1082.05,"body":"of move the ball forward on it."},{"speaker":"Galen Low","startTime":1082.05,"endTime":1083.779,"body":"It's not like a, Oh, that's Alice's thing."},{"speaker":"Galen Low","startTime":1084.0,"endTime":1086.629,"body":"Like if she wants to do the next"},{"speaker":"Galen Low","startTime":1084.0,"endTime":1086.629,"body":"one differently, that's up to her."},{"speaker":"Galen Low","startTime":1086.639,"endTime":1089.87,"body":"It's like, didn't get stuck there"},{"speaker":"Galen Low","startTime":1086.639,"endTime":1089.87,"body":"because you had planned it with them."},{"speaker":"Alice Jakins","startTime":1090.03,"endTime":1091.375,"body":"No, it works really well."},{"speaker":"Alice Jakins","startTime":1091.415,"endTime":1095.0149999999999,"body":"And to your point about, you know,"},{"speaker":"Alice Jakins","startTime":1091.415,"endTime":1095.0149999999999,"body":"feeling like as a facilitator, you've"},{"speaker":"Alice Jakins","startTime":1095.0149999999999,"endTime":1100.375,"body":"got to create the structure alone and"},{"speaker":"Alice Jakins","startTime":1095.0149999999999,"endTime":1100.375,"body":"facilitate this incredible session"},{"speaker":"Alice Jakins","startTime":1100.404,"endTime":1103.735,"body":"unknown and like absolutely not, that"},{"speaker":"Alice Jakins","startTime":1100.404,"endTime":1103.735,"body":"doesn't need to happen, you know."},{"speaker":"Alice Jakins","startTime":1103.795,"endTime":1107.734,"body":"I think what is really helpful is to"},{"speaker":"Alice Jakins","startTime":1103.795,"endTime":1107.734,"body":"have something to show the team as a"},{"speaker":"Alice Jakins","startTime":1107.745,"endTime":1111.415,"body":"starting point, because you'll quickly"},{"speaker":"Alice Jakins","startTime":1107.745,"endTime":1111.415,"body":"realize, you know, what is going to work"},{"speaker":"Alice Jakins","startTime":1111.585,"endTime":1112.975,"body":"as part of that structure and what isn't?"},{"speaker":"Alice Jakins","startTime":1113.295,"endTime":1117.135,"body":"And you know, by having something that"},{"speaker":"Alice Jakins","startTime":1113.295,"endTime":1117.135,"body":"you can have a conversation around is a"},{"speaker":"Alice Jakins","startTime":1117.135,"endTime":1119.065,"body":"good starting point as opposed to nothing."},{"speaker":"Alice Jakins","startTime":1119.3039999999999,"endTime":1122.165,"body":"So I'd always sort of have that in,"},{"speaker":"Alice Jakins","startTime":1119.3039999999999,"endTime":1122.165,"body":"you know, keep that top of mind."},{"speaker":"Galen Low","startTime":1122.375,"endTime":1124.744,"body":"And that's like the seed"},{"speaker":"Galen Low","startTime":1122.375,"endTime":1124.744,"body":"of collaboration anyways, isn't it?"},{"speaker":"Galen Low","startTime":1124.785,"endTime":1128.655,"body":"Is not giving somebody a finished thing"},{"speaker":"Galen Low","startTime":1124.785,"endTime":1128.655,"body":"and getting their feedback on it or,"},{"speaker":"Galen Low","startTime":1128.734,"endTime":1130.0249999999999,"body":"you know, climbing it down my throat."},{"speaker":"Galen Low","startTime":1130.155,"endTime":1132.895,"body":"It's about, Hey, I started"},{"speaker":"Galen Low","startTime":1130.155,"endTime":1132.895,"body":"this thing is probably wrong."},{"speaker":"Galen Low","startTime":1133.1499999999999,"endTime":1134.31,"body":"Like help me make it better."},{"speaker":"Galen Low","startTime":1134.31,"endTime":1137.91,"body":"And then that collaboration starts"},{"speaker":"Galen Low","startTime":1134.31,"endTime":1137.91,"body":"taking place, which fundamentally I"},{"speaker":"Galen Low","startTime":1137.91,"endTime":1142.6499999999999,"body":"think is the goal of facilitation is"},{"speaker":"Galen Low","startTime":1137.91,"endTime":1142.6499999999999,"body":"to create an experience that allows"},{"speaker":"Galen Low","startTime":1142.6499999999999,"endTime":1145.8999999999999,"body":"collaboration to happen effectively,"},{"speaker":"Galen Low","startTime":1142.6499999999999,"endTime":1145.8999999999999,"body":"coming back to your earlier point,"},{"speaker":"Galen Low","startTime":1146.1399999999999,"endTime":1146.96,"body":"which I think is really neat."},{"speaker":"Galen Low","startTime":1147.269,"endTime":1150.72,"body":"In terms of just feeling equipped in"},{"speaker":"Galen Low","startTime":1147.269,"endTime":1150.72,"body":"general, not even just this, this first"},{"speaker":"Galen Low","startTime":1150.72,"endTime":1154.53,"body":"go at it, but like, have you ever done"},{"speaker":"Galen Low","startTime":1150.72,"endTime":1154.53,"body":"like formal facilitation training?"},{"speaker":"Galen Low","startTime":1154.54,"endTime":1159.085,"body":"Or is a lot of this sort of just learned"},{"speaker":"Galen Low","startTime":1154.54,"endTime":1159.085,"body":"on the job through experience, through"},{"speaker":"Galen Low","startTime":1159.085,"endTime":1162.175,"body":"this mindset of wanting to sort of"},{"speaker":"Galen Low","startTime":1159.085,"endTime":1162.175,"body":"optimize and get better each time?"},{"speaker":"Alice Jakins","startTime":1162.425,"endTime":1164.824,"body":"Yeah, it's"},{"speaker":"Alice Jakins","startTime":1162.425,"endTime":1164.824,"body":"definitely self taught."},{"speaker":"Alice Jakins","startTime":1164.954,"endTime":1168.875,"body":"I mean, I've always had a very keen"},{"speaker":"Alice Jakins","startTime":1164.954,"endTime":1168.875,"body":"interest in, in ways of working and, you"},{"speaker":"Alice Jakins","startTime":1168.875,"endTime":1171.254,"body":"know, agile ways of working in particular."},{"speaker":"Alice Jakins","startTime":1171.2549999999999,"endTime":1176.0049999999999,"body":"I mean, I'd done an online course all"},{"speaker":"Alice Jakins","startTime":1171.2549999999999,"endTime":1176.0049999999999,"body":"about Scrum, but they didn't actually"},{"speaker":"Alice Jakins","startTime":1176.295,"endTime":1180.715,"body":"touch on facilitation skills, you know,"},{"speaker":"Alice Jakins","startTime":1176.295,"endTime":1180.715,"body":"in terms of how to surface information"},{"speaker":"Alice Jakins","startTime":1180.715,"endTime":1182.985,"body":"from a team and the techniques they're in."},{"speaker":"Alice Jakins","startTime":1183.035,"endTime":1187.904,"body":"So it really has been through"},{"speaker":"Alice Jakins","startTime":1183.035,"endTime":1187.904,"body":"participating in a lot of meetings,"},{"speaker":"Alice Jakins","startTime":1188.0439999999999,"endTime":1192.354,"body":"running a lot of meetings, being"},{"speaker":"Alice Jakins","startTime":1188.0439999999999,"endTime":1192.354,"body":"curious about these platforms and"},{"speaker":"Alice Jakins","startTime":1192.354,"endTime":1196.475,"body":"these, you know, collaboration,"},{"speaker":"Alice Jakins","startTime":1192.354,"endTime":1196.475,"body":"these amazing virtual wonderlands."},{"speaker":"Alice Jakins","startTime":1196.475,"endTime":1198.594,"body":"I mean, I really call them"},{"speaker":"Alice Jakins","startTime":1196.475,"endTime":1198.594,"body":"virtual wonderlands for, for"},{"speaker":"Alice Jakins","startTime":1198.594,"endTime":1201.144,"body":"collaboration to unfold, I mean,"},{"speaker":"Alice Jakins","startTime":1198.594,"endTime":1201.144,"body":"it's insane what's out there."},{"speaker":"Alice Jakins","startTime":1201.715,"endTime":1204.725,"body":"And yeah, it's just, I've just got a"},{"speaker":"Alice Jakins","startTime":1201.715,"endTime":1204.725,"body":"really keen interest in it because I"},{"speaker":"Alice Jakins","startTime":1204.725,"endTime":1209.634,"body":"can see the value of, you know, you"},{"speaker":"Alice Jakins","startTime":1204.725,"endTime":1209.634,"body":"could have like a regular meeting or"},{"speaker":"Alice Jakins","startTime":1209.634,"endTime":1211.424,"body":"you could have a spectacular meeting."},{"speaker":"Alice Jakins","startTime":1211.614,"endTime":1216.42,"body":"Spectacular meeting is where, yeah, you're"},{"speaker":"Alice Jakins","startTime":1211.614,"endTime":1216.42,"body":"getting the right things to serve this so"},{"speaker":"Alice Jakins","startTime":1216.42,"endTime":1221.16,"body":"that you have like an outcome or you can"},{"speaker":"Alice Jakins","startTime":1216.42,"endTime":1221.16,"body":"go away and create something because you"},{"speaker":"Alice Jakins","startTime":1221.16,"endTime":1222.75,"body":"just had such a really awesome session."},{"speaker":"Galen Low","startTime":1223.05,"endTime":1227.77,"body":"I think not enough people"},{"speaker":"Galen Low","startTime":1223.05,"endTime":1227.77,"body":"aspire towards a spectacular meeting."},{"speaker":"Galen Low","startTime":1228.059,"endTime":1231.399,"body":"I think the other thing that I found"},{"speaker":"Galen Low","startTime":1228.059,"endTime":1231.399,"body":"interesting is that not a lot of people"},{"speaker":"Galen Low","startTime":1231.41,"endTime":1235.3,"body":"think of, you know, their role in creating"},{"speaker":"Galen Low","startTime":1231.41,"endTime":1235.3,"body":"a spectacular meeting as facilitation."},{"speaker":"Galen Low","startTime":1235.66,"endTime":1239.99,"body":"I think sometimes folks are thinking"},{"speaker":"Galen Low","startTime":1235.66,"endTime":1239.99,"body":"about things like requirements gathering"},{"speaker":"Galen Low","startTime":1239.99,"endTime":1243.62,"body":"sessions, like the big ones where it's"},{"speaker":"Galen Low","startTime":1239.99,"endTime":1243.62,"body":"like a room of 30 or 50 people and you"},{"speaker":"Galen Low","startTime":1243.62,"endTime":1247.7749999999999,"body":"do these activities where, you know,"},{"speaker":"Galen Low","startTime":1243.62,"endTime":1247.7749999999999,"body":"everybody writes down their idea and we do"},{"speaker":"Galen Low","startTime":1247.7749999999999,"endTime":1249.175,"body":"some affinity mapping and all this stuff."},{"speaker":"Galen Low","startTime":1249.175,"endTime":1253.485,"body":"And yes, that is that, but even"},{"speaker":"Galen Low","startTime":1249.175,"endTime":1253.485,"body":"the facilitation of a meeting."},{"speaker":"Galen Low","startTime":1253.695,"endTime":1256.465,"body":"And I think you raise a really good"},{"speaker":"Galen Low","startTime":1253.695,"endTime":1256.465,"body":"point, which is that in a lot of the"},{"speaker":"Galen Low","startTime":1256.485,"endTime":1260.53,"body":"sort of project management training,"},{"speaker":"Galen Low","startTime":1256.485,"endTime":1260.53,"body":"the actual soft skill of facilitation"},{"speaker":"Galen Low","startTime":1260.58,"endTime":1264.43,"body":"is kind of implicit, or at least buried"},{"speaker":"Galen Low","startTime":1260.58,"endTime":1264.43,"body":"in this notion that, oh yeah, it's a"},{"speaker":"Galen Low","startTime":1264.43,"endTime":1267.98,"body":"framework, we're going to have sprint"},{"speaker":"Galen Low","startTime":1264.43,"endTime":1267.98,"body":"planning sessions, here's how they run,"},{"speaker":"Galen Low","startTime":1268.21,"endTime":1270.8999999999999,"body":"you're going to have a sprint review,"},{"speaker":"Galen Low","startTime":1268.21,"endTime":1270.8999999999999,"body":"we're going to do daily stand ups, we're"},{"speaker":"Galen Low","startTime":1270.8999999999999,"endTime":1274.94,"body":"going to do a retrospective, but it's"},{"speaker":"Galen Low","startTime":1270.8999999999999,"endTime":1274.94,"body":"not always so obvious how, right, how"},{"speaker":"Galen Low","startTime":1274.94,"endTime":1277.269,"body":"to do those things to drive an outcome."},{"speaker":"Alice Jakins","startTime":1277.629,"endTime":1281.98,"body":"Exactly, and also, you"},{"speaker":"Alice Jakins","startTime":1277.629,"endTime":1281.98,"body":"know, the importance of understanding"},{"speaker":"Alice Jakins","startTime":1282.71,"endTime":1288.795,"body":"the team dynamic and, you know, who they"},{"speaker":"Alice Jakins","startTime":1282.71,"endTime":1288.795,"body":"are and what they're used to and because,"},{"speaker":"Alice Jakins","startTime":1289.065,"endTime":1290.475,"body":"you know, it's, it's that whole thing."},{"speaker":"Alice Jakins","startTime":1290.475,"endTime":1293.715,"body":"It's like you don't want the soul of the"},{"speaker":"Alice Jakins","startTime":1290.475,"endTime":1293.715,"body":"project to be buried under the theory."},{"speaker":"Alice Jakins","startTime":1293.745,"endTime":1297.855,"body":"So, you know, you can read all the course"},{"speaker":"Alice Jakins","startTime":1293.745,"endTime":1297.855,"body":"material in the world, they're gonna teach"},{"speaker":"Alice Jakins","startTime":1297.855,"endTime":1301.485,"body":"you the theory, but the theory might not"},{"speaker":"Alice Jakins","startTime":1297.855,"endTime":1301.485,"body":"be appropriate to the team or to what"},{"speaker":"Alice Jakins","startTime":1301.49,"endTime":1305.565,"body":"the business is trying to achieve or the,"},{"speaker":"Alice Jakins","startTime":1301.49,"endTime":1305.565,"body":"you know, the kind of work that they do."},{"speaker":"Alice Jakins","startTime":1305.595,"endTime":1308.865,"body":"Like, they might not just have one"},{"speaker":"Alice Jakins","startTime":1305.595,"endTime":1308.865,"body":"project, they might have 20, you know."},{"speaker":"Alice Jakins","startTime":1308.865,"endTime":1313.065,"body":"I mean, you're not gonna go through"},{"speaker":"Alice Jakins","startTime":1308.865,"endTime":1313.065,"body":"20 projects, you know, what you did"},{"speaker":"Alice Jakins","startTime":1313.065,"endTime":1315.845,"body":"yesterday, what you're doing today,"},{"speaker":"Alice Jakins","startTime":1313.065,"endTime":1315.845,"body":"what you need to do tomorrow, like,"},{"speaker":"Alice Jakins","startTime":1315.875,"endTime":1317.455,"body":"that might not make sense to everybody."},{"speaker":"Alice Jakins","startTime":1317.815,"endTime":1322.335,"body":"So, yeah, I think the important"},{"speaker":"Alice Jakins","startTime":1317.815,"endTime":1322.335,"body":"thing is to, is to make sure that"},{"speaker":"Alice Jakins","startTime":1322.335,"endTime":1325.205,"body":"the soul of the project is first"},{"speaker":"Alice Jakins","startTime":1322.335,"endTime":1325.205,"body":"and foremost, you know, and the"},{"speaker":"Alice Jakins","startTime":1325.205,"endTime":1326.5249999999999,"body":"purpose of it, why are you doing it?"},{"speaker":"Alice Jakins","startTime":1326.714,"endTime":1330.0149999999999,"body":"And think of, you know, the team"},{"speaker":"Alice Jakins","startTime":1326.714,"endTime":1330.0149999999999,"body":"and like what's going work best"},{"speaker":"Alice Jakins","startTime":1330.0149999999999,"endTime":1332.425,"body":"for the team in terms of decisions"},{"speaker":"Alice Jakins","startTime":1330.0149999999999,"endTime":1332.425,"body":"that you want to facilitate."},{"speaker":"Alice Jakins","startTime":1332.535,"endTime":1335.52,"body":"And yeah, I think it's good energy."},{"speaker":"Galen Low","startTime":1335.68,"endTime":1338.05,"body":"Also, I love that"},{"speaker":"Galen Low","startTime":1335.68,"endTime":1338.05,"body":"quote from you, which I will"},{"speaker":"Galen Low","startTime":1338.05,"endTime":1339.19,"body":"definitely put in the show notes."},{"speaker":"Galen Low","startTime":1339.42,"endTime":1341.8899999999999,"body":"Don't let the theory bury"},{"speaker":"Galen Low","startTime":1339.42,"endTime":1341.8899999999999,"body":"the soul of the project."},{"speaker":"Galen Low","startTime":1342.51,"endTime":1343.58,"body":"I mean, it's a good segue."},{"speaker":"Galen Low","startTime":1343.58,"endTime":1347.569,"body":"I know we've been talking a bit about"},{"speaker":"Galen Low","startTime":1343.58,"endTime":1347.569,"body":"this, but just to put a fine point on it."},{"speaker":"Galen Low","startTime":1347.93,"endTime":1351.53,"body":"If any of our listeners are thinking,"},{"speaker":"Galen Low","startTime":1347.93,"endTime":1351.53,"body":"you know, I'm a project manager, but"},{"speaker":"Galen Low","startTime":1351.54,"endTime":1353.25,"body":"why do I need to be a facilitator?"},{"speaker":"Galen Low","startTime":1353.26,"endTime":1355.97,"body":"You know, I think a lot of the"},{"speaker":"Galen Low","startTime":1353.26,"endTime":1355.97,"body":"folks I know in my network who are"},{"speaker":"Galen Low","startTime":1355.97,"endTime":1358.8999999999999,"body":"project managers, they're like,"},{"speaker":"Galen Low","startTime":1355.97,"endTime":1358.8999999999999,"body":"we're already really busy, right?"},{"speaker":"Galen Low","startTime":1358.91,"endTime":1359.81,"body":"Like this is extra."},{"speaker":"Galen Low","startTime":1360.119,"endTime":1363.85,"body":"I'm trying to make sure everything"},{"speaker":"Galen Low","startTime":1360.119,"endTime":1363.85,"body":"goes well in terms of the technical"},{"speaker":"Galen Low","startTime":1363.85,"endTime":1367.05,"body":"side of the project, you know,"},{"speaker":"Galen Low","startTime":1363.85,"endTime":1367.05,"body":"delivering within my constraints."},{"speaker":"Galen Low","startTime":1367.32,"endTime":1370.5,"body":"And now I'm also expected to"},{"speaker":"Galen Low","startTime":1367.32,"endTime":1370.5,"body":"be, you know, a facilitator,"},{"speaker":"Galen Low","startTime":1370.51,"endTime":1372.98,"body":"like why is that part of my job?"},{"speaker":"Galen Low","startTime":1373.33,"endTime":1376.499,"body":"I guess to those folks who are like, yeah,"},{"speaker":"Galen Low","startTime":1373.33,"endTime":1376.499,"body":"I shouldn't have to think about this."},{"speaker":"Galen Low","startTime":1376.53,"endTime":1377.229,"body":"This is extra."},{"speaker":"Galen Low","startTime":1378.0539999999999,"endTime":1379.705,"body":"What would you say to a"},{"speaker":"Galen Low","startTime":1378.0539999999999,"endTime":1379.705,"body":"project manager like that?"},{"speaker":"Alice Jakins","startTime":1380.094,"endTime":1381.104,"body":"It's tricky"},{"speaker":"Alice Jakins","startTime":1380.094,"endTime":1381.104,"body":"because you're right."},{"speaker":"Alice Jakins","startTime":1381.114,"endTime":1386.345,"body":"I mean, a project manager does do a lot,"},{"speaker":"Alice Jakins","startTime":1381.114,"endTime":1386.345,"body":"you know, but I sort of feel like project"},{"speaker":"Alice Jakins","startTime":1386.345,"endTime":1389.5539999999999,"body":"facilitation nowadays is part of the job."},{"speaker":"Alice Jakins","startTime":1389.715,"endTime":1393.464,"body":"I mean, if we think about the job"},{"speaker":"Alice Jakins","startTime":1389.715,"endTime":1393.464,"body":"of a project manager, it's really to"},{"speaker":"Alice Jakins","startTime":1393.465,"endTime":1400.205,"body":"drive the momentum, drive the project"},{"speaker":"Alice Jakins","startTime":1393.465,"endTime":1400.205,"body":"momentum and to do this, you need"},{"speaker":"Alice Jakins","startTime":1400.205,"endTime":1401.894,"body":"good project facilitation skills."},{"speaker":"Alice Jakins","startTime":1401.924,"endTime":1405.604,"body":"So, I mean, if you think of the project's"},{"speaker":"Alice Jakins","startTime":1401.924,"endTime":1405.604,"body":"flow, you know, from the beginning"},{"speaker":"Alice Jakins","startTime":1405.604,"endTime":1409.0439999999999,"body":"right through to the end, I mean, if"},{"speaker":"Alice Jakins","startTime":1405.604,"endTime":1409.0439999999999,"body":"you just at that starting point of"},{"speaker":"Alice Jakins","startTime":1409.414,"endTime":1412.225,"body":"why are we doing this project, you"},{"speaker":"Alice Jakins","startTime":1409.414,"endTime":1412.225,"body":"know, like, what is the purpose of it?"},{"speaker":"Alice Jakins","startTime":1412.2839999999999,"endTime":1414.074,"body":"How are we going to know"},{"speaker":"Alice Jakins","startTime":1412.2839999999999,"endTime":1414.074,"body":"that it was successful?"},{"speaker":"Alice Jakins","startTime":1414.225,"endTime":1415.704,"body":"What are the success criteria?"},{"speaker":"Alice Jakins","startTime":1415.704,"endTime":1418.774,"body":"You know, who's involved in this"},{"speaker":"Alice Jakins","startTime":1415.704,"endTime":1418.774,"body":"project and what part do they play?"},{"speaker":"Alice Jakins","startTime":1418.975,"endTime":1424.185,"body":"Like that's a really important part of"},{"speaker":"Alice Jakins","startTime":1418.975,"endTime":1424.185,"body":"a project and how that would unfold is"},{"speaker":"Alice Jakins","startTime":1424.5339999999999,"endTime":1426.365,"body":"probably as a project kickstart, you know."},{"speaker":"Alice Jakins","startTime":1426.385,"endTime":1430.164,"body":"And you're getting all the project"},{"speaker":"Alice Jakins","startTime":1426.385,"endTime":1430.164,"body":"team players together in a session to"},{"speaker":"Alice Jakins","startTime":1430.165,"endTime":1431.995,"body":"remind everyone like why are we here?"},{"speaker":"Alice Jakins","startTime":1431.995,"endTime":1433.395,"body":"What is the purpose, you know?"},{"speaker":"Alice Jakins","startTime":1433.8039999999999,"endTime":1435.715,"body":"What are all the skill sets involved?"},{"speaker":"Alice Jakins","startTime":1435.894,"endTime":1437.5049999999999,"body":"What are each of our roles?"},{"speaker":"Alice Jakins","startTime":1437.5049999999999,"endTime":1440.324,"body":"I mean, we've got the common goal of"},{"speaker":"Alice Jakins","startTime":1437.5049999999999,"endTime":1440.324,"body":"delivering to those success measures for"},{"speaker":"Alice Jakins","startTime":1440.324,"endTime":1443.2839999999999,"body":"the projects, but like how are we as a"},{"speaker":"Alice Jakins","startTime":1440.324,"endTime":1443.2839999999999,"body":"collective going to make this happen?"},{"speaker":"Alice Jakins","startTime":1443.564,"endTime":1446.324,"body":"What's going to work for us in"},{"speaker":"Alice Jakins","startTime":1443.564,"endTime":1446.324,"body":"terms of how we want to work?"},{"speaker":"Alice Jakins","startTime":1446.374,"endTime":1447.924,"body":"You know, is this hybrid?"},{"speaker":"Alice Jakins","startTime":1447.925,"endTime":1450.2749999999999,"body":"Is there a lot of"},{"speaker":"Alice Jakins","startTime":1447.925,"endTime":1450.2749999999999,"body":"asynchronous work happening?"},{"speaker":"Alice Jakins","startTime":1450.504,"endTime":1454.2749999999999,"body":"How do we, you know, meet"},{"speaker":"Alice Jakins","startTime":1450.504,"endTime":1454.2749999999999,"body":"everybody's situations so that we"},{"speaker":"Alice Jakins","startTime":1454.2749999999999,"endTime":1456.5149999999999,"body":"are communicating in the right way?"},{"speaker":"Alice Jakins","startTime":1456.5249999999999,"endTime":1458.414,"body":"You know, where are we"},{"speaker":"Alice Jakins","startTime":1456.5249999999999,"endTime":1458.414,"body":"going to communicate?"},{"speaker":"Alice Jakins","startTime":1458.5249999999999,"endTime":1463.355,"body":"Like all of those things are so, so, so,"},{"speaker":"Alice Jakins","startTime":1458.5249999999999,"endTime":1463.355,"body":"so important and it's up to the project"},{"speaker":"Alice Jakins","startTime":1463.355,"endTime":1466.785,"body":"manager to drive the project through"},{"speaker":"Alice Jakins","startTime":1463.355,"endTime":1466.785,"body":"all these different phases, so that"},{"speaker":"Alice Jakins","startTime":1466.785,"endTime":1468.405,"body":"was just the beginning stage, you know."},{"speaker":"Alice Jakins","startTime":1469.0249999999999,"endTime":1472.285,"body":"Facilitation can now unfold"},{"speaker":"Alice Jakins","startTime":1469.0249999999999,"endTime":1472.285,"body":"throughout the whole projects"},{"speaker":"Alice Jakins","startTime":1472.385,"endTime":1473.595,"body":"in a different shape or form."},{"speaker":"Galen Low","startTime":1473.925,"endTime":1478.925,"body":"Some project managers are not"},{"speaker":"Galen Low","startTime":1473.925,"endTime":1478.925,"body":"necessarily front and center, you know,"},{"speaker":"Galen Low","startTime":1478.925,"endTime":1482.735,"body":"maybe in their role in their particular"},{"speaker":"Galen Low","startTime":1478.925,"endTime":1482.735,"body":"organization and that culture, you know,"},{"speaker":"Galen Low","startTime":1482.735,"endTime":1484.584,"body":"they're more behind the scenes-ers."},{"speaker":"Galen Low","startTime":1484.9289999999999,"endTime":1488.1299999999999,"body":"And they might be like, well, you know,"},{"speaker":"Galen Low","startTime":1484.9289999999999,"endTime":1488.1299999999999,"body":"kickstarts the project, yeah, my account"},{"speaker":"Galen Low","startTime":1488.1399999999999,"endTime":1492.34,"body":"manager or business development or the"},{"speaker":"Galen Low","startTime":1488.1399999999999,"endTime":1492.34,"body":"strategist, because we're talking about"},{"speaker":"Galen Low","startTime":1492.58,"endTime":1495.9089999999999,"body":"goals and we're talking about, you know,"},{"speaker":"Galen Low","startTime":1492.58,"endTime":1495.9089999999999,"body":"destinations where we're heading to"},{"speaker":"Galen Low","startTime":1495.9089999999999,"endTime":1497.34,"body":"our north star, et cetera, et cetera."},{"speaker":"Galen Low","startTime":1497.59,"endTime":1500.209,"body":"But you raised a really good point"},{"speaker":"Galen Low","startTime":1497.59,"endTime":1500.209,"body":"about like, especially someone who's"},{"speaker":"Galen Low","startTime":1500.209,"endTime":1503.1789999999999,"body":"interested in ways of working, like,"},{"speaker":"Galen Low","startTime":1500.209,"endTime":1503.1789999999999,"body":"how are we going to work together?"},{"speaker":"Galen Low","startTime":1503.34,"endTime":1504.6689999999999,"body":"What are we going to deliver?"},{"speaker":"Galen Low","startTime":1504.85,"endTime":1508.529,"body":"Like, what's the plan and how"},{"speaker":"Galen Low","startTime":1504.85,"endTime":1508.529,"body":"is this going to all work?"},{"speaker":"Galen Low","startTime":1508.6299999999999,"endTime":1513.645,"body":"I guess is when I hear that, I'm like, in"},{"speaker":"Galen Low","startTime":1508.6299999999999,"endTime":1513.645,"body":"some ways it's a very difficult question"},{"speaker":"Galen Low","startTime":1513.945,"endTime":1519.905,"body":"for an average account manager or customer"},{"speaker":"Galen Low","startTime":1513.945,"endTime":1519.905,"body":"success person or business development"},{"speaker":"Galen Low","startTime":1519.935,"endTime":1524.915,"body":"representative, or, you know, just like"},{"speaker":"Galen Low","startTime":1519.935,"endTime":1524.915,"body":"the overall strategist or a UX person."},{"speaker":"Galen Low","startTime":1525.2649999999999,"endTime":1528.024,"body":"You know, in some ways they probably"},{"speaker":"Galen Low","startTime":1525.2649999999999,"endTime":1528.024,"body":"could, but it's really in the"},{"speaker":"Galen Low","startTime":1528.0249999999999,"endTime":1532.405,"body":"realm of project management ways"},{"speaker":"Galen Low","startTime":1528.0249999999999,"endTime":1532.405,"body":"of working, you know, methods and"},{"speaker":"Galen Low","startTime":1532.584,"endTime":1534.235,"body":"just, you know, collaboration."},{"speaker":"Alice Jakins","startTime":1534.584,"endTime":1535.195,"body":"Yeah, I know."},{"speaker":"Alice Jakins","startTime":1535.2549999999999,"endTime":1538.5439999999999,"body":"I mean, what you were saying earlier"},{"speaker":"Alice Jakins","startTime":1535.2549999999999,"endTime":1538.5439999999999,"body":"as well about, you know, getting"},{"speaker":"Alice Jakins","startTime":1538.5439999999999,"endTime":1541.2749999999999,"body":"the right people to support you"},{"speaker":"Alice Jakins","startTime":1538.5439999999999,"endTime":1541.2749999999999,"body":"when you're creating the structure."},{"speaker":"Alice Jakins","startTime":1541.2939999999999,"endTime":1542.704,"body":"I mean, the same would be here."},{"speaker":"Alice Jakins","startTime":1542.7549999999999,"endTime":1547.444,"body":"So maybe you weren't involved in business"},{"speaker":"Alice Jakins","startTime":1542.7549999999999,"endTime":1547.444,"body":"development in the actual sale of the"},{"speaker":"Alice Jakins","startTime":1547.444,"endTime":1551.2649999999999,"body":"project, but you know, you then make"},{"speaker":"Alice Jakins","startTime":1547.444,"endTime":1551.2649999999999,"body":"sure that you speak to the business"},{"speaker":"Alice Jakins","startTime":1551.2649999999999,"endTime":1555.434,"body":"development person to really understand,"},{"speaker":"Alice Jakins","startTime":1551.2649999999999,"endTime":1555.434,"body":"you know, the value that's being given"},{"speaker":"Alice Jakins","startTime":1555.434,"endTime":1558.464,"body":"to the client in terms of the results"},{"speaker":"Alice Jakins","startTime":1555.434,"endTime":1558.464,"body":"that they expect from the projects."},{"speaker":"Alice Jakins","startTime":1558.614,"endTime":1561.5439999999999,"body":"And, you know, you would do all"},{"speaker":"Alice Jakins","startTime":1558.614,"endTime":1561.5439999999999,"body":"of that collaboration ahead of"},{"speaker":"Alice Jakins","startTime":1561.7549999999999,"endTime":1564.03,"body":"facilitating it, the kickstarts."},{"speaker":"Alice Jakins","startTime":1564.1499999999999,"endTime":1567.18,"body":"Yeah, I think to your point, I mean,"},{"speaker":"Alice Jakins","startTime":1564.1499999999999,"endTime":1567.18,"body":"they may not have that information"},{"speaker":"Alice Jakins","startTime":1567.2,"endTime":1570.1,"body":"from the start, but it's up to them"},{"speaker":"Alice Jakins","startTime":1567.2,"endTime":1570.1,"body":"to go and get that information."},{"speaker":"Galen Low","startTime":1570.28,"endTime":1570.97,"body":"It's really funny."},{"speaker":"Galen Low","startTime":1570.97,"endTime":1574.54,"body":"I was having a conversation with someone,"},{"speaker":"Galen Low","startTime":1570.97,"endTime":1574.54,"body":"a very seasoned project manager, and"},{"speaker":"Galen Low","startTime":1574.54,"endTime":1579.094,"body":"they were like, Oh, the most liberating"},{"speaker":"Galen Low","startTime":1574.54,"endTime":1579.094,"body":"day was when I realized, like, I don't"},{"speaker":"Galen Low","startTime":1579.094,"endTime":1580.884,"body":"do anything, I don't make decisions."},{"speaker":"Galen Low","startTime":1581.064,"endTime":1582.174,"body":"I just make them happen."},{"speaker":"Galen Low","startTime":1582.394,"endTime":1585.2839999999999,"body":"And when you really break down the"},{"speaker":"Galen Low","startTime":1582.394,"endTime":1585.2839999999999,"body":"semantics of facilitation, I think"},{"speaker":"Galen Low","startTime":1585.2839999999999,"endTime":1587.944,"body":"a lot of people in their head,"},{"speaker":"Galen Low","startTime":1585.2839999999999,"endTime":1587.944,"body":"they're like, it's just control?"},{"speaker":"Galen Low","startTime":1587.964,"endTime":1589.114,"body":"Facilitate, like, lead."},{"speaker":"Galen Low","startTime":1589.364,"endTime":1593.0339999999999,"body":"Like, um, you know, do all the things,"},{"speaker":"Galen Low","startTime":1589.364,"endTime":1593.0339999999999,"body":"own it, you know, drive the outcome."},{"speaker":"Galen Low","startTime":1593.344,"endTime":1597.315,"body":"Whereas actually, facilitation just like,"},{"speaker":"Galen Low","startTime":1593.344,"endTime":1597.315,"body":"literally actually means just make sure"},{"speaker":"Galen Low","startTime":1597.315,"endTime":1600.315,"body":"the things happen, even if you're not"},{"speaker":"Galen Low","startTime":1597.315,"endTime":1600.315,"body":"doing the thing, even if you're not the"},{"speaker":"Galen Low","startTime":1600.325,"endTime":1602.155,"body":"expert at what is being talked about."},{"speaker":"Galen Low","startTime":1602.185,"endTime":1605.695,"body":"Just like having the wherewithal to"},{"speaker":"Galen Low","startTime":1602.185,"endTime":1605.695,"body":"create the experience, to create the"},{"speaker":"Galen Low","startTime":1605.695,"endTime":1610.285,"body":"vibe, to create that momentum, to get to"},{"speaker":"Galen Low","startTime":1605.695,"endTime":1610.285,"body":"that place, to get to that decision, to"},{"speaker":"Galen Low","startTime":1610.285,"endTime":1614.285,"body":"get to clarity, even if you're not the"},{"speaker":"Galen Low","startTime":1610.285,"endTime":1614.285,"body":"person who's like, has all the answers,"},{"speaker":"Galen Low","startTime":1614.414,"endTime":1618.305,"body":"you're facilitating the discovery of those"},{"speaker":"Galen Low","startTime":1614.414,"endTime":1618.305,"body":"answers, the surfacing of those answers."},{"speaker":"Alice Jakins","startTime":1618.565,"endTime":1619.375,"body":"Absolutely."},{"speaker":"Galen Low","startTime":1619.485,"endTime":1622.435,"body":"I guess, speaking of which,"},{"speaker":"Galen Low","startTime":1619.485,"endTime":1622.435,"body":"thinking from my own experience, maybe"},{"speaker":"Galen Low","startTime":1622.435,"endTime":1627.935,"body":"asking for myself, is there like a very"},{"speaker":"Galen Low","startTime":1622.435,"endTime":1627.935,"body":"common and very avoidable mistake that"},{"speaker":"Galen Low","startTime":1627.955,"endTime":1632.165,"body":"you see project managers and other digital"},{"speaker":"Galen Low","startTime":1627.955,"endTime":1632.165,"body":"professionals that you see people make all"},{"speaker":"Galen Low","startTime":1632.165,"endTime":1633.785,"body":"the time when it comes to facilitation?"},{"speaker":"Alice Jakins","startTime":1633.955,"endTime":1637.814,"body":"You know, one of the"},{"speaker":"Alice Jakins","startTime":1633.955,"endTime":1637.814,"body":"common mistakes is probably not actively"},{"speaker":"Alice Jakins","startTime":1637.815,"endTime":1643.975,"body":"listening and it speaks to this whole"},{"speaker":"Alice Jakins","startTime":1637.815,"endTime":1643.975,"body":"notion of having the best outcomes."},{"speaker":"Alice Jakins","startTime":1644.065,"endTime":1648.385,"body":"So having the best outcomes to the"},{"speaker":"Alice Jakins","startTime":1644.065,"endTime":1648.385,"body":"sessions that you are facilitating."},{"speaker":"Alice Jakins","startTime":1648.435,"endTime":1653.845,"body":"So really kind of knowing what those"},{"speaker":"Alice Jakins","startTime":1648.435,"endTime":1653.845,"body":"techniques are, one of them could be, you"},{"speaker":"Alice Jakins","startTime":1653.845,"endTime":1657.314,"body":"know, if you, if you wanted to get the"},{"speaker":"Alice Jakins","startTime":1653.845,"endTime":1657.314,"body":"best outcome of the facilitation session."},{"speaker":"Alice Jakins","startTime":1657.334,"endTime":1661.805,"body":"Could be having a really good set"},{"speaker":"Alice Jakins","startTime":1657.334,"endTime":1661.805,"body":"of questions prepared, you know, to"},{"speaker":"Alice Jakins","startTime":1661.815,"endTime":1666.375,"body":"allow answers to unfold, to allow a"},{"speaker":"Alice Jakins","startTime":1661.815,"endTime":1666.375,"body":"particular conversation to happen."},{"speaker":"Alice Jakins","startTime":1666.664,"endTime":1669.62,"body":"And there are loads of different"},{"speaker":"Alice Jakins","startTime":1666.664,"endTime":1669.62,"body":"techniques, but I'd say actively"},{"speaker":"Alice Jakins","startTime":1669.62,"endTime":1671.18,"body":"listening could be one of them."},{"speaker":"Alice Jakins","startTime":1671.36,"endTime":1674.26,"body":"Also, when you're listening to an"},{"speaker":"Alice Jakins","startTime":1671.36,"endTime":1674.26,"body":"answer that you might have raised with"},{"speaker":"Alice Jakins","startTime":1674.26,"endTime":1678.449,"body":"a really good question, is to be in a"},{"speaker":"Alice Jakins","startTime":1674.26,"endTime":1678.449,"body":"position where you're able to then ask"},{"speaker":"Alice Jakins","startTime":1678.449,"endTime":1679.6499999999999,"body":"another question on top of the question."},{"speaker":"Alice Jakins","startTime":1680.12,"endTime":1683.98,"body":"You know, you can be thinking in one sort"},{"speaker":"Alice Jakins","startTime":1680.12,"endTime":1683.98,"body":"of direction and something that somebody"},{"speaker":"Alice Jakins","startTime":1683.98,"endTime":1686.41,"body":"says could take it into a whole new area."},{"speaker":"Alice Jakins","startTime":1686.77,"endTime":1688.09,"body":"Quite an exciting area."},{"speaker":"Alice Jakins","startTime":1688.2,"endTime":1691.33,"body":"So I just think, yeah, that's really"},{"speaker":"Alice Jakins","startTime":1688.2,"endTime":1691.33,"body":"quite important to be able to ask"},{"speaker":"Alice Jakins","startTime":1691.47,"endTime":1692.93,"body":"really good, effective questions."},{"speaker":"Galen Low","startTime":1693.1299999999999,"endTime":1693.58,"body":"I love that."},{"speaker":"Galen Low","startTime":1693.58,"endTime":1697.48,"body":"It's like it builds, you know, for all"},{"speaker":"Galen Low","startTime":1693.58,"endTime":1697.48,"body":"the preparation that is inherent in"},{"speaker":"Galen Low","startTime":1697.71,"endTime":1699.37,"body":"trying to be a really good facilitator."},{"speaker":"Galen Low","startTime":1699.71,"endTime":1703.11,"body":"Like sticking to the script is sometimes,"},{"speaker":"Galen Low","startTime":1699.71,"endTime":1703.11,"body":"you know, and only looking at what's"},{"speaker":"Galen Low","startTime":1703.11,"endTime":1706.599,"body":"next is sometimes the worst thing you can"},{"speaker":"Galen Low","startTime":1703.11,"endTime":1706.599,"body":"do because there's probably, you know,"},{"speaker":"Galen Low","startTime":1706.6589999999999,"endTime":1710.595,"body":"nuggets of gold that you can continue"},{"speaker":"Galen Low","startTime":1706.6589999999999,"endTime":1710.595,"body":"to uncover if you're paying attention"},{"speaker":"Galen Low","startTime":1710.825,"endTime":1714.075,"body":"and not being so fixated on like,"},{"speaker":"Galen Low","startTime":1710.825,"endTime":1714.075,"body":"okay, what happens next in the session?"},{"speaker":"Galen Low","startTime":1714.125,"endTime":1715.535,"body":"Okay, well, let's quickly move on."},{"speaker":"Galen Low","startTime":1715.535,"endTime":1718.725,"body":"Oh, you know, like, okay, well, we"},{"speaker":"Galen Low","startTime":1715.535,"endTime":1718.725,"body":"only allocated 15 minutes for that."},{"speaker":"Galen Low","startTime":1718.844,"endTime":1719.715,"body":"We're at 14 minutes."},{"speaker":"Galen Low","startTime":1719.715,"endTime":1722.215,"body":"Like I need to shift on, doesn't really"},{"speaker":"Galen Low","startTime":1719.715,"endTime":1722.215,"body":"matter what this person is saying."},{"speaker":"Galen Low","startTime":1722.215,"endTime":1723.0149999999999,"body":"We need to get on with it."},{"speaker":"Galen Low","startTime":1723.264,"endTime":1727.224,"body":"Which I think is a very sort of, I mean,"},{"speaker":"Galen Low","startTime":1723.264,"endTime":1727.224,"body":"I would generalize and say it's a very"},{"speaker":"Galen Low","startTime":1727.225,"endTime":1730.555,"body":"project manager instinct to be like,"},{"speaker":"Galen Low","startTime":1727.225,"endTime":1730.555,"body":"okay, keep time, get things delivered."},{"speaker":"Galen Low","startTime":1730.595,"endTime":1732.625,"body":"Let's get this meeting delivered on time."},{"speaker":"Galen Low","startTime":1733.0049999999999,"endTime":1735.635,"body":"Versus, okay, like actually"},{"speaker":"Galen Low","startTime":1733.0049999999999,"endTime":1735.635,"body":"actively listening, paying"},{"speaker":"Galen Low","startTime":1735.635,"endTime":1739.745,"body":"attention, being curious, driving"},{"speaker":"Galen Low","startTime":1735.635,"endTime":1739.745,"body":"and building into the outcome."},{"speaker":"Alice Jakins","startTime":1740.145,"endTime":1742.524,"body":"Yeah, it's hard"},{"speaker":"Alice Jakins","startTime":1740.145,"endTime":1742.524,"body":"to do, but it's like, yeah, you"},{"speaker":"Alice Jakins","startTime":1742.5249999999999,"endTime":1744.295,"body":"got to kind of go with the flow."},{"speaker":"Alice Jakins","startTime":1744.295,"endTime":1746.495,"body":"And if you're starting to see"},{"speaker":"Alice Jakins","startTime":1744.295,"endTime":1746.495,"body":"something really interesting"},{"speaker":"Alice Jakins","startTime":1746.495,"endTime":1748.675,"body":"unfold, you know, let it unfold."},{"speaker":"Galen Low","startTime":1748.955,"endTime":1750.805,"body":"I wondered if we"},{"speaker":"Galen Low","startTime":1748.955,"endTime":1750.805,"body":"could return to something we"},{"speaker":"Galen Low","startTime":1750.805,"endTime":1751.7839999999999,"body":"were talking about earlier."},{"speaker":"Galen Low","startTime":1751.785,"endTime":1756.254,"body":"We're talking about tools and I kind"},{"speaker":"Galen Low","startTime":1751.785,"endTime":1756.254,"body":"of did touch on this notion of hybrid."},{"speaker":"Galen Low","startTime":1756.545,"endTime":1760.545,"body":"And if we were to kind of like open"},{"speaker":"Galen Low","startTime":1756.545,"endTime":1760.545,"body":"the aperture here and, you know,"},{"speaker":"Galen Low","startTime":1760.695,"endTime":1764.705,"body":"not just meetings, but actual kind"},{"speaker":"Galen Low","startTime":1760.695,"endTime":1764.705,"body":"of group sessions, focus groups,"},{"speaker":"Galen Low","startTime":1764.935,"endTime":1767.345,"body":"co-creation sessions, brainstorms."},{"speaker":"Galen Low","startTime":1767.605,"endTime":1771.77,"body":"And obviously that adds some complexity"},{"speaker":"Galen Low","startTime":1767.605,"endTime":1771.77,"body":"to the role of the facilitator,"},{"speaker":"Galen Low","startTime":1771.77,"endTime":1774.79,"body":"especially a project manager,"},{"speaker":"Galen Low","startTime":1771.77,"endTime":1774.79,"body":"when you're running a session that"},{"speaker":"Galen Low","startTime":1774.79,"endTime":1777.519,"body":"is either digital only, right?"},{"speaker":"Galen Low","startTime":1777.529,"endTime":1783.459,"body":"Remote only everyone's dialed in on Zoom"},{"speaker":"Galen Low","startTime":1777.529,"endTime":1783.459,"body":"or meets or Slack or what have you, but"},{"speaker":"Galen Low","startTime":1783.459,"endTime":1786.759,"body":"also the hybrid ones where it's like,"},{"speaker":"Galen Low","startTime":1783.459,"endTime":1786.759,"body":"okay, half the people have dialed in,"},{"speaker":"Galen Low","startTime":1787.08,"endTime":1788.85,"body":"other half the people are in the room."},{"speaker":"Galen Low","startTime":1789.324,"endTime":1790.624,"body":"How do you approach that?"},{"speaker":"Galen Low","startTime":1790.7839999999999,"endTime":1792.2649999999999,"body":"Can it be solved with tools?"},{"speaker":"Galen Low","startTime":1792.495,"endTime":1797.134,"body":"What is your sort of best practice in"},{"speaker":"Galen Low","startTime":1792.495,"endTime":1797.134,"body":"terms of navigating a sort of hybrid"},{"speaker":"Galen Low","startTime":1797.134,"endTime":1798.884,"body":"session when it comes to facilitation?"},{"speaker":"Alice Jakins","startTime":1799.0439999999999,"endTime":1801.574,"body":"Yeah, I think it's"},{"speaker":"Alice Jakins","startTime":1799.0439999999999,"endTime":1801.574,"body":"tricky to manage a situation where"},{"speaker":"Alice Jakins","startTime":1801.574,"endTime":1804.464,"body":"you've got some people in a meeting"},{"speaker":"Alice Jakins","startTime":1801.574,"endTime":1804.464,"body":"room and other people dialing in"},{"speaker":"Alice Jakins","startTime":1804.475,"endTime":1806.514,"body":"from all over, but it can be done."},{"speaker":"Alice Jakins","startTime":1806.8799999999999,"endTime":1811.75,"body":"I think one of the key things to do"},{"speaker":"Alice Jakins","startTime":1806.8799999999999,"endTime":1811.75,"body":"is obviously like test your tech,"},{"speaker":"Alice Jakins","startTime":1811.81,"endTime":1813.28,"body":"you know, ahead of the session."},{"speaker":"Alice Jakins","startTime":1813.54,"endTime":1817.1499999999999,"body":"So if you're not going to be as a"},{"speaker":"Alice Jakins","startTime":1813.54,"endTime":1817.1499999999999,"body":"facilitator, you're not going to be in"},{"speaker":"Alice Jakins","startTime":1817.1499999999999,"endTime":1820.82,"body":"that meeting room with three other people,"},{"speaker":"Alice Jakins","startTime":1817.1499999999999,"endTime":1820.82,"body":"you know, still make sure that you set"},{"speaker":"Alice Jakins","startTime":1820.82,"endTime":1822.46,"body":"up time to actually connect with them."},{"speaker":"Alice Jakins","startTime":1822.46,"endTime":1826.19,"body":"Test it out with them to make sure that"},{"speaker":"Alice Jakins","startTime":1822.46,"endTime":1826.19,"body":"it's going to work well, especially if"},{"speaker":"Alice Jakins","startTime":1826.19,"endTime":1829.94,"body":"you're having like a focus group session"},{"speaker":"Alice Jakins","startTime":1826.19,"endTime":1829.94,"body":"or a workshop, or, you know, that it's"},{"speaker":"Alice Jakins","startTime":1829.94,"endTime":1831.18,"body":"going to be longer than 90 minutes."},{"speaker":"Alice Jakins","startTime":1831.52,"endTime":1835.029,"body":"You really need to, to test it out and see"},{"speaker":"Alice Jakins","startTime":1831.52,"endTime":1835.029,"body":"that you're not going to have any hiccups."},{"speaker":"Alice Jakins","startTime":1835.865,"endTime":1836.715,"body":"What else is there?"},{"speaker":"Alice Jakins","startTime":1836.715,"endTime":1840.155,"body":"I think, you know, the classic"},{"speaker":"Alice Jakins","startTime":1836.715,"endTime":1840.155,"body":"thing, I think for, for any meeting,"},{"speaker":"Alice Jakins","startTime":1840.335,"endTime":1843.285,"body":"you know, whether it's completely"},{"speaker":"Alice Jakins","startTime":1840.335,"endTime":1843.285,"body":"remote or some of it's in the office"},{"speaker":"Alice Jakins","startTime":1843.285,"endTime":1846.895,"body":"and some of it's not, it's just"},{"speaker":"Alice Jakins","startTime":1843.285,"endTime":1846.895,"body":"the basic stuff of being prepared."},{"speaker":"Alice Jakins","startTime":1846.945,"endTime":1851.145,"body":"So, you know, making sure that"},{"speaker":"Alice Jakins","startTime":1846.945,"endTime":1851.145,"body":"people understand what it is you"},{"speaker":"Alice Jakins","startTime":1851.154,"endTime":1852.524,"body":"aim to achieve from the session."},{"speaker":"Alice Jakins","startTime":1852.524,"endTime":1854.735,"body":"You don't need to tell them the"},{"speaker":"Alice Jakins","startTime":1852.524,"endTime":1854.735,"body":"whole breakdown of the session, but"},{"speaker":"Alice Jakins","startTime":1854.735,"endTime":1858.145,"body":"just like what it is you, you're"},{"speaker":"Alice Jakins","startTime":1854.735,"endTime":1858.145,"body":"aiming to get out of the session,"},{"speaker":"Alice Jakins","startTime":1858.155,"endTime":1859.485,"body":"like that needs to be clear."},{"speaker":"Alice Jakins","startTime":1860.06,"endTime":1862.61,"body":"Making sure that the right"},{"speaker":"Alice Jakins","startTime":1860.06,"endTime":1862.61,"body":"people have accepted the meeting."},{"speaker":"Alice Jakins","startTime":1862.73,"endTime":1865.97,"body":"I mean, how often has it happened to"},{"speaker":"Alice Jakins","startTime":1862.73,"endTime":1865.97,"body":"people where they go into a session and"},{"speaker":"Alice Jakins","startTime":1866.03,"endTime":1867.59,"body":"like three of the key people aren't there?"},{"speaker":"Alice Jakins","startTime":1867.62,"endTime":1870.53,"body":"It's a little bit of a, it's"},{"speaker":"Alice Jakins","startTime":1867.62,"endTime":1870.53,"body":"not gonna roll so well, is it?"},{"speaker":"Alice Jakins","startTime":1870.53,"endTime":1873.68,"body":"So, you know, making sure that"},{"speaker":"Alice Jakins","startTime":1870.53,"endTime":1873.68,"body":"people have actually accepted and"},{"speaker":"Alice Jakins","startTime":1873.68,"endTime":1875.51,"body":"are gonna be there is a good one."},{"speaker":"Alice Jakins","startTime":1875.8999999999999,"endTime":1880.37,"body":"What else is there just in terms of"},{"speaker":"Alice Jakins","startTime":1875.8999999999999,"endTime":1880.37,"body":"hybrid versus, I mean, the tools that are"},{"speaker":"Alice Jakins","startTime":1880.37,"endTime":1883.68,"body":"available to us these days are next level."},{"speaker":"Alice Jakins","startTime":1883.78,"endTime":1886.1299999999999,"body":"So breakout rooms are pretty easy to do."},{"speaker":"Alice Jakins","startTime":1886.37,"endTime":1890.66,"body":"You can do them quite effectively on"},{"speaker":"Alice Jakins","startTime":1886.37,"endTime":1890.66,"body":"Google Meets, on Microsoft Teams, on Zoom,"},{"speaker":"Alice Jakins","startTime":1890.96,"endTime":1895.72,"body":"and you can even do them in Miro now,"},{"speaker":"Alice Jakins","startTime":1890.96,"endTime":1895.72,"body":"that's a collaboration online platform."},{"speaker":"Alice Jakins","startTime":1895.86,"endTime":1898.99,"body":"So also I think there I"},{"speaker":"Alice Jakins","startTime":1895.86,"endTime":1898.99,"body":"would definitely test."},{"speaker":"Alice Jakins","startTime":1898.99,"endTime":1902.75,"body":"I mean, I've had to do this in the past"},{"speaker":"Alice Jakins","startTime":1898.99,"endTime":1902.75,"body":"where, shame, I mean, I've got three"},{"speaker":"Alice Jakins","startTime":1902.75,"endTime":1907.16,"body":"other sisters, so they often get, you"},{"speaker":"Alice Jakins","startTime":1902.75,"endTime":1907.16,"body":"know, me kind of testing with them,"},{"speaker":"Alice Jakins","startTime":1907.3,"endTime":1910.56,"body":"especially in those breakout room"},{"speaker":"Alice Jakins","startTime":1907.3,"endTime":1910.56,"body":"scenarios where, you know, maybe it"},{"speaker":"Alice Jakins","startTime":1910.59,"endTime":1914.04,"body":"was a platform that I wasn't used to,"},{"speaker":"Alice Jakins","startTime":1910.59,"endTime":1914.04,"body":"I would always test it out with it."},{"speaker":"Alice Jakins","startTime":1914.04,"endTime":1915.239,"body":"And so they were like any picks."},{"speaker":"Alice Jakins","startTime":1915.35,"endTime":1918.99,"body":"So yeah, you kind of need your tribe"},{"speaker":"Alice Jakins","startTime":1915.35,"endTime":1918.99,"body":"that you can just, you know, call up"},{"speaker":"Alice Jakins","startTime":1918.99,"endTime":1920.439,"body":"and say, Hey, I need to do this test."},{"speaker":"Alice Jakins","startTime":1920.44,"endTime":1922.6399999999999,"body":"I want to check that everything's"},{"speaker":"Alice Jakins","startTime":1920.44,"endTime":1922.6399999999999,"body":"going to be working properly."},{"speaker":"Alice Jakins","startTime":1922.87,"endTime":1925.189,"body":"You know, if I send you to that room,"},{"speaker":"Alice Jakins","startTime":1922.87,"endTime":1925.189,"body":"you're actually going to go to that room."},{"speaker":"Alice Jakins","startTime":1925.19,"endTime":1926.24,"body":"And then what do you see?"},{"speaker":"Alice Jakins","startTime":1926.26,"endTime":1930.06,"body":"And being curious and testing with"},{"speaker":"Alice Jakins","startTime":1926.26,"endTime":1930.06,"body":"people ahead of the time is always good."},{"speaker":"Alice Jakins","startTime":1930.62,"endTime":1934.23,"body":"Making sure that if it's a session"},{"speaker":"Alice Jakins","startTime":1930.62,"endTime":1934.23,"body":"where there is going to be a lot of"},{"speaker":"Alice Jakins","startTime":1934.23,"endTime":1938.02,"body":"participation, that people know that"},{"speaker":"Alice Jakins","startTime":1934.23,"endTime":1938.02,"body":"that's going to happen, so making sure"},{"speaker":"Alice Jakins","startTime":1938.02,"endTime":1942.1399999999999,"body":"that they are being prepared, that they're"},{"speaker":"Alice Jakins","startTime":1938.02,"endTime":1942.1399999999999,"body":"in an area that is quieter, where they can"},{"speaker":"Alice Jakins","startTime":1942.1399999999999,"endTime":1944.95,"body":"be heard, you know, is also a good one."},{"speaker":"Alice Jakins","startTime":1945.16,"endTime":1948.4289999999999,"body":"So set them up for success, you know, if"},{"speaker":"Alice Jakins","startTime":1945.16,"endTime":1948.4289999999999,"body":"there's any preparation, make sure that"},{"speaker":"Alice Jakins","startTime":1948.43,"endTime":1952.67,"body":"they have it, not like 10 minutes before"},{"speaker":"Alice Jakins","startTime":1948.43,"endTime":1952.67,"body":"the session, but maybe a day before so"},{"speaker":"Alice Jakins","startTime":1952.67,"endTime":1954.37,"body":"that they actually are able to do that."},{"speaker":"Alice Jakins","startTime":1954.37,"endTime":1958.0249999999999,"body":"So when you are coming into the session,"},{"speaker":"Alice Jakins","startTime":1954.37,"endTime":1958.0249999999999,"body":"it can be so much more powerful because"},{"speaker":"Alice Jakins","startTime":1958.235,"endTime":1959.965,"body":"that homework was done beforehands."},{"speaker":"Alice Jakins","startTime":1960.2649999999999,"endTime":1961.245,"body":"Now there's a couple of tips."},{"speaker":"Galen Low","startTime":1961.7549999999999,"endTime":1964.854,"body":"I wanted to come back to"},{"speaker":"Galen Low","startTime":1961.7549999999999,"endTime":1964.854,"body":"participation because even just speaking"},{"speaker":"Galen Low","startTime":1964.855,"endTime":1970.504,"body":"for myself and with a hybrid session, I"},{"speaker":"Galen Low","startTime":1964.855,"endTime":1970.504,"body":"found it very easy to just kind of hide."},{"speaker":"Galen Low","startTime":1970.735,"endTime":1974.36,"body":"Sometimes voluntarily, because I was like,"},{"speaker":"Galen Low","startTime":1970.735,"endTime":1974.36,"body":"I just don't want to get too involved."},{"speaker":"Galen Low","startTime":1974.37,"endTime":1975.12,"body":"It's kind of awkward."},{"speaker":"Galen Low","startTime":1975.12,"endTime":1978.02,"body":"You know, I'm maybe the one or two"},{"speaker":"Galen Low","startTime":1975.12,"endTime":1978.02,"body":"remote persons, but also sometimes"},{"speaker":"Galen Low","startTime":1978.04,"endTime":1982.34,"body":"because I'm just like, it just isn't as"},{"speaker":"Galen Low","startTime":1978.04,"endTime":1982.34,"body":"clear to me in terms of, you know, what"},{"speaker":"Galen Low","startTime":1982.34,"endTime":1984.319,"body":"the activity is that everyone's doing."},{"speaker":"Galen Low","startTime":1984.6499999999999,"endTime":1989.1589999999999,"body":"What tips do you have, I guess, for"},{"speaker":"Galen Low","startTime":1984.6499999999999,"endTime":1989.1589999999999,"body":"getting people to participate when"},{"speaker":"Galen Low","startTime":1989.209,"endTime":1993.7,"body":"you sense that they're kind of either"},{"speaker":"Galen Low","startTime":1989.209,"endTime":1993.7,"body":"voluntarily or involuntarily blending"},{"speaker":"Galen Low","startTime":1993.7,"endTime":1997.69,"body":"into the background and, you know, letting"},{"speaker":"Galen Low","startTime":1993.7,"endTime":1997.69,"body":"all of the mouse cursors fly around in"},{"speaker":"Galen Low","startTime":1997.69,"endTime":1999.84,"body":"Miro and just kind of standing back?"},{"speaker":"Alice Jakins","startTime":2000.215,"endTime":2003.125,"body":"No, I think that is"},{"speaker":"Alice Jakins","startTime":2000.215,"endTime":2003.125,"body":"the beauty about these online, you"},{"speaker":"Alice Jakins","startTime":2003.125,"endTime":2006.395,"body":"know, virtual wonderlands is that,"},{"speaker":"Alice Jakins","startTime":2003.125,"endTime":2006.395,"body":"you know, you can still be in an"},{"speaker":"Alice Jakins","startTime":2006.395,"endTime":2010.385,"body":"environment where you're in an office"},{"speaker":"Alice Jakins","startTime":2006.395,"endTime":2010.385,"body":"space, but you, you have your laptop"},{"speaker":"Alice Jakins","startTime":2010.585,"endTime":2012.0149999999999,"body":"and you're having conversation."},{"speaker":"Alice Jakins","startTime":2012.395,"endTime":2015.885,"body":"But at least then, you know, you're"},{"speaker":"Alice Jakins","startTime":2012.395,"endTime":2015.885,"body":"feeling like you're part of the session"},{"speaker":"Alice Jakins","startTime":2015.895,"endTime":2020.314,"body":"when you've got a Miro happening because"},{"speaker":"Alice Jakins","startTime":2015.895,"endTime":2020.314,"body":"you're all contributing to the exercise."},{"speaker":"Alice Jakins","startTime":2020.334,"endTime":2025.0049999999999,"body":"So, you know, and if, if I'm in a home"},{"speaker":"Alice Jakins","startTime":2020.334,"endTime":2025.0049999999999,"body":"office, I can still be part of the"},{"speaker":"Alice Jakins","startTime":2025.0049999999999,"endTime":2028.09,"body":"session as well as the people that are"},{"speaker":"Alice Jakins","startTime":2025.0049999999999,"endTime":2028.09,"body":"in the meeting room with their laptop,"},{"speaker":"Alice Jakins","startTime":2028.11,"endTime":2029.48,"body":"they're also part of the session."},{"speaker":"Alice Jakins","startTime":2029.69,"endTime":2033.1399999999999,"body":"But then they're also feeling like an"},{"speaker":"Alice Jakins","startTime":2029.69,"endTime":2033.1399999999999,"body":"extra part of connectedness because"},{"speaker":"Alice Jakins","startTime":2033.1399999999999,"endTime":2034.3999999999999,"body":"they're having a conversation."},{"speaker":"Alice Jakins","startTime":2034.43,"endTime":2038.49,"body":"So, as a facilitator, I would just"},{"speaker":"Alice Jakins","startTime":2034.43,"endTime":2038.49,"body":"make sure, you know, that, like I said,"},{"speaker":"Alice Jakins","startTime":2038.5,"endTime":2043.1399999999999,"body":"you sort of, you test your technology"},{"speaker":"Alice Jakins","startTime":2038.5,"endTime":2043.1399999999999,"body":"beforehand and, you know, if it's a case"},{"speaker":"Alice Jakins","startTime":2043.149,"endTime":2047.03,"body":"that the person that is sitting at home"},{"speaker":"Alice Jakins","startTime":2043.149,"endTime":2047.03,"body":"can't hear, I would always repeat what the"},{"speaker":"Alice Jakins","startTime":2047.03,"endTime":2050.9,"body":"other person has said, you know, so, so"},{"speaker":"Alice Jakins","startTime":2047.03,"endTime":2050.9,"body":"just sit there and say, what do you think?"},{"speaker":"Alice Jakins","startTime":2050.98,"endTime":2052.39,"body":"So, you know, involve them."},{"speaker":"Alice Jakins","startTime":2052.96,"endTime":2056.28,"body":"Make them feel like they're, they're"},{"speaker":"Alice Jakins","startTime":2052.96,"endTime":2056.28,"body":"very much part of the session unfolding"},{"speaker":"Alice Jakins","startTime":2056.28,"endTime":2059.32,"body":"and that they're not being noticed, like"},{"speaker":"Alice Jakins","startTime":2056.28,"endTime":2059.32,"body":"they absolutely do need to be noticed."},{"speaker":"Alice Jakins","startTime":2059.33,"endTime":2061.85,"body":"So you need to pull them into the"},{"speaker":"Alice Jakins","startTime":2059.33,"endTime":2061.85,"body":"conversation as much as you can."},{"speaker":"Galen Low","startTime":2062.149,"endTime":2064.1800000000003,"body":"I love that sort"},{"speaker":"Galen Low","startTime":2062.149,"endTime":2064.1800000000003,"body":"of democratized experience."},{"speaker":"Galen Low","startTime":2064.1800000000003,"endTime":2067.11,"body":"I'm like, I would really appreciate"},{"speaker":"Galen Low","startTime":2064.1800000000003,"endTime":2067.11,"body":"that from a facilitator as well."},{"speaker":"Galen Low","startTime":2067.14,"endTime":2070.55,"body":"So I'm just going to repeat a question"},{"speaker":"Galen Low","startTime":2067.14,"endTime":2070.55,"body":"that they know was hard to hear."},{"speaker":"Galen Low","startTime":2070.7490000000003,"endTime":2073.05,"body":"And sometimes, you know, it may be"},{"speaker":"Galen Low","startTime":2070.7490000000003,"endTime":2073.05,"body":"difficult to know when you're there"},{"speaker":"Galen Low","startTime":2073.05,"endTime":2076.96,"body":"in person as well, whether or not that"},{"speaker":"Galen Low","startTime":2073.05,"endTime":2076.96,"body":"person was close enough to the microphone."},{"speaker":"Galen Low","startTime":2077.1000000000004,"endTime":2080.105,"body":"But yeah, that is the one where"},{"speaker":"Galen Low","startTime":2077.1000000000004,"endTime":2080.105,"body":"I'm like, I didn't hear the"},{"speaker":"Galen Low","startTime":2080.145,"endTime":2081.255,"body":"thing and now I've lost it."},{"speaker":"Galen Low","startTime":2081.2650000000003,"endTime":2083.9150000000004,"body":"Now I'm like, okay, well, like,"},{"speaker":"Galen Low","startTime":2081.2650000000003,"endTime":2083.9150000000004,"body":"I don't really feel like I can"},{"speaker":"Galen Low","startTime":2083.925,"endTime":2086.5550000000003,"body":"participate in the session because"},{"speaker":"Galen Low","startTime":2083.925,"endTime":2086.5550000000003,"body":"I think I missed a trick in there."},{"speaker":"Galen Low","startTime":2086.635,"endTime":2089.8650000000002,"body":"Whereas if a facilitator was to kind of"},{"speaker":"Galen Low","startTime":2086.635,"endTime":2089.8650000000002,"body":"repeat that back, I think that creates"},{"speaker":"Galen Low","startTime":2089.8650000000002,"endTime":2091.405,"body":"just an even playing field for everybody."},{"speaker":"Galen Low","startTime":2091.545,"endTime":2093.895,"body":"Even if they're in person, on"},{"speaker":"Galen Low","startTime":2091.545,"endTime":2093.895,"body":"their laptops, not using physical"},{"speaker":"Galen Low","startTime":2093.904,"endTime":2097.244,"body":"sticky notes, that still levels"},{"speaker":"Galen Low","startTime":2093.904,"endTime":2097.244,"body":"the playing field for everyone."},{"speaker":"Galen Low","startTime":2097.2740000000003,"endTime":2100.9550000000004,"body":"So that the experience, again, coming"},{"speaker":"Galen Low","startTime":2097.2740000000003,"endTime":2100.9550000000004,"body":"back to that experience, the experience"},{"speaker":"Galen Low","startTime":2100.9550000000004,"endTime":2104.135,"body":"is unified and allows people to"},{"speaker":"Galen Low","startTime":2100.9550000000004,"endTime":2104.135,"body":"sort of collaborate productively."},{"speaker":"Galen Low","startTime":2104.5400000000004,"endTime":2106.7400000000002,"body":"I thought I'd maybe dig into"},{"speaker":"Galen Low","startTime":2104.5400000000004,"endTime":2106.7400000000002,"body":"the opposite side of the coin."},{"speaker":"Galen Low","startTime":2106.75,"endTime":2110.67,"body":"We've been talking about facilitation"},{"speaker":"Galen Low","startTime":2106.75,"endTime":2110.67,"body":"and project management and why project"},{"speaker":"Galen Low","startTime":2110.69,"endTime":2114.2900000000004,"body":"managers, you know, should aspire"},{"speaker":"Galen Low","startTime":2110.69,"endTime":2114.2900000000004,"body":"to be good at facilitation, should"},{"speaker":"Galen Low","startTime":2114.2900000000004,"endTime":2117.65,"body":"really take the reins at facilitation"},{"speaker":"Galen Low","startTime":2114.2900000000004,"endTime":2117.65,"body":"because it's in their best interest"},{"speaker":"Galen Low","startTime":2117.8700000000003,"endTime":2119.71,"body":"for the progression of their projects."},{"speaker":"Galen Low","startTime":2119.71,"endTime":2124.46,"body":"But are there times when a project"},{"speaker":"Galen Low","startTime":2119.71,"endTime":2124.46,"body":"manager should not really try and"},{"speaker":"Galen Low","startTime":2124.46,"endTime":2126.1200000000003,"body":"grab the reins to be a facilitator?"},{"speaker":"Galen Low","startTime":2126.1200000000003,"endTime":2129.94,"body":"Like when are there moments where"},{"speaker":"Galen Low","startTime":2126.1200000000003,"endTime":2129.94,"body":"the project manager should step"},{"speaker":"Galen Low","startTime":2129.94,"endTime":2134.42,"body":"back and not be the facilitator of"},{"speaker":"Galen Low","startTime":2129.94,"endTime":2134.42,"body":"that particular session or meeting?"},{"speaker":"Galen Low","startTime":2134.7000000000003,"endTime":2138.75,"body":"Is there such a thing as being too much"},{"speaker":"Galen Low","startTime":2134.7000000000003,"endTime":2138.75,"body":"of a facilitator as a project manager?"},{"speaker":"Alice Jakins","startTime":2138.84,"endTime":2141.059,"body":"Yeah, I think when"},{"speaker":"Alice Jakins","startTime":2138.84,"endTime":2141.059,"body":"it's outside of your skillset."},{"speaker":"Alice Jakins","startTime":2141.11,"endTime":2145.94,"body":"So if you're working on a project and"},{"speaker":"Alice Jakins","startTime":2141.11,"endTime":2145.94,"body":"you've got, you know, a variety of"},{"speaker":"Alice Jakins","startTime":2145.94,"endTime":2150.25,"body":"different people all doing their part"},{"speaker":"Alice Jakins","startTime":2145.94,"endTime":2150.25,"body":"to make that project a success, there"},{"speaker":"Alice Jakins","startTime":2150.25,"endTime":2152.8,"body":"may be somebody that's part of a team."},{"speaker":"Alice Jakins","startTime":2153.13,"endTime":2155.77,"body":"I mean, let's think of"},{"speaker":"Alice Jakins","startTime":2153.13,"endTime":2155.77,"body":"like a, a development team."},{"speaker":"Alice Jakins","startTime":2155.8300000000004,"endTime":2160.2400000000002,"body":"You know, maybe you've got a CTO,"},{"speaker":"Alice Jakins","startTime":2155.8300000000004,"endTime":2160.2400000000002,"body":"you know, who needs to create a"},{"speaker":"Alice Jakins","startTime":2160.2400000000002,"endTime":2161.8900000000003,"body":"system design for this project."},{"speaker":"Alice Jakins","startTime":2162.2200000000003,"endTime":2162.61,"body":"Alright?"},{"speaker":"Alice Jakins","startTime":2162.76,"endTime":2166.57,"body":"And you as a project manager know that"},{"speaker":"Alice Jakins","startTime":2162.76,"endTime":2166.57,"body":"the system design needs to happen."},{"speaker":"Alice Jakins","startTime":2166.57,"endTime":2172.0,"body":"You also know that there are a"},{"speaker":"Alice Jakins","startTime":2166.57,"endTime":2172.0,"body":"number of stakeholders and partners"},{"speaker":"Alice Jakins","startTime":2172.1200000000003,"endTime":2173.84,"body":"involved with this particular client."},{"speaker":"Alice Jakins","startTime":2173.84,"endTime":2178.7850000000003,"body":"So, you know, it's not going to work"},{"speaker":"Alice Jakins","startTime":2173.84,"endTime":2178.7850000000003,"body":"for this person to work in isolation."},{"speaker":"Alice Jakins","startTime":2179.045,"endTime":2180.545,"body":"There needs to be a collaboration."},{"speaker":"Alice Jakins","startTime":2180.5950000000003,"endTime":2184.7650000000003,"body":"So yeah, I guess as a facilitator,"},{"speaker":"Alice Jakins","startTime":2180.5950000000003,"endTime":2184.7650000000003,"body":"you could sort of, or even as a"},{"speaker":"Alice Jakins","startTime":2184.7650000000003,"endTime":2188.864,"body":"project manager, you could say to"},{"speaker":"Alice Jakins","startTime":2184.7650000000003,"endTime":2188.864,"body":"CTO, like, Hey, listen, we need to"},{"speaker":"Alice Jakins","startTime":2188.884,"endTime":2190.244,"body":"make sure a system design happens."},{"speaker":"Alice Jakins","startTime":2190.2450000000003,"endTime":2192.855,"body":"We also need to make sure that you"},{"speaker":"Alice Jakins","startTime":2190.2450000000003,"endTime":2192.855,"body":"get all the information you need."},{"speaker":"Alice Jakins","startTime":2193.155,"endTime":2195.895,"body":"I'm really good at"},{"speaker":"Alice Jakins","startTime":2193.155,"endTime":2195.895,"body":"creating a nice structure."},{"speaker":"Alice Jakins","startTime":2196.045,"endTime":2197.695,"body":"These are all the stakeholders involved."},{"speaker":"Alice Jakins","startTime":2197.885,"endTime":2202.835,"body":"Let's work together and create something"},{"speaker":"Alice Jakins","startTime":2197.885,"endTime":2202.835,"body":"that feels like more energetic and"},{"speaker":"Alice Jakins","startTime":2203.125,"endTime":2206.525,"body":"more outcomes based that you walk away"},{"speaker":"Alice Jakins","startTime":2203.125,"endTime":2206.525,"body":"with all the information you need,"},{"speaker":"Alice Jakins","startTime":2206.5350000000003,"endTime":2210.885,"body":"but you then ready to go and get us"},{"speaker":"Alice Jakins","startTime":2206.5350000000003,"endTime":2210.885,"body":"to the next stage so you can show all"},{"speaker":"Alice Jakins","startTime":2210.885,"endTime":2212.175,"body":"the stakeholders what you've done."},{"speaker":"Alice Jakins","startTime":2212.635,"endTime":2215.985,"body":"And then it would be a case that you"},{"speaker":"Alice Jakins","startTime":2212.635,"endTime":2215.985,"body":"would design it together, but then the"},{"speaker":"Alice Jakins","startTime":2215.985,"endTime":2220.2250000000004,"body":"CTO would facilitate either a section"},{"speaker":"Alice Jakins","startTime":2215.985,"endTime":2220.2250000000004,"body":"of the session or the whole thing."},{"speaker":"Alice Jakins","startTime":2220.235,"endTime":2223.4950000000003,"body":"Because they're going to be talking in"},{"speaker":"Alice Jakins","startTime":2220.235,"endTime":2223.4950000000003,"body":"a language that you as a facilitator"},{"speaker":"Alice Jakins","startTime":2223.695,"endTime":2225.1650000000004,"body":"may not understand, you know."},{"speaker":"Alice Jakins","startTime":2225.5150000000003,"endTime":2229.105,"body":"So I think that's when you should kind"},{"speaker":"Alice Jakins","startTime":2225.5150000000003,"endTime":2229.105,"body":"of let go, like you should obviously"},{"speaker":"Alice Jakins","startTime":2229.2850000000003,"endTime":2233.5840000000003,"body":"be there as a support and help in the"},{"speaker":"Alice Jakins","startTime":2229.2850000000003,"endTime":2233.5840000000003,"body":"creation and maybe the, the design of"},{"speaker":"Alice Jakins","startTime":2233.585,"endTime":2238.1240000000003,"body":"a structure together with the CTO, but"},{"speaker":"Alice Jakins","startTime":2233.585,"endTime":2238.1240000000003,"body":"then let them take the lead and shine"},{"speaker":"Alice Jakins","startTime":2238.1440000000002,"endTime":2241.775,"body":"in their expert field that they know"},{"speaker":"Alice Jakins","startTime":2238.1440000000002,"endTime":2241.775,"body":"so well with people in their expert"},{"speaker":"Alice Jakins","startTime":2241.795,"endTime":2244.655,"body":"fields that he knows more about, or"},{"speaker":"Alice Jakins","startTime":2241.795,"endTime":2244.655,"body":"she knows more about than you would."},{"speaker":"Galen Low","startTime":2245.195,"endTime":2247.625,"body":"I love that notion of"},{"speaker":"Galen Low","startTime":2245.195,"endTime":2247.625,"body":"co-facilitation and, like, co-prep,"},{"speaker":"Galen Low","startTime":2247.735,"endTime":2250.9950000000003,"body":"but more than that, I like the"},{"speaker":"Galen Low","startTime":2247.735,"endTime":2250.9950000000003,"body":"notion of, like, proliferating the"},{"speaker":"Galen Low","startTime":2250.9950000000003,"endTime":2255.105,"body":"culture of facilitation and, like,"},{"speaker":"Galen Low","startTime":2250.9950000000003,"endTime":2255.105,"body":"cross training in a way, like, and"},{"speaker":"Galen Low","startTime":2255.105,"endTime":2257.5240000000003,"body":"coming back to what you said about,"},{"speaker":"Galen Low","startTime":2255.105,"endTime":2257.5240000000003,"body":"like, finding your first stand up."},{"speaker":"Galen Low","startTime":2257.795,"endTime":2261.125,"body":"That it's kind of like, okay, let me"},{"speaker":"Galen Low","startTime":2257.795,"endTime":2261.125,"body":"just give you something to react to,"},{"speaker":"Galen Low","startTime":2261.125,"endTime":2264.5550000000003,"body":"this is how I would normally approach"},{"speaker":"Galen Low","startTime":2261.125,"endTime":2264.5550000000003,"body":"it, like, let's now take this and"},{"speaker":"Galen Low","startTime":2264.5550000000003,"endTime":2268.065,"body":"figure something out together, where"},{"speaker":"Galen Low","startTime":2264.5550000000003,"endTime":2268.065,"body":"I can do some of the facilitation,"},{"speaker":"Galen Low","startTime":2268.0750000000003,"endTime":2269.5950000000003,"body":"you can do some of the facilitation."},{"speaker":"Galen Low","startTime":2269.775,"endTime":2273.545,"body":"Or maybe it's just one of us, but in"},{"speaker":"Galen Low","startTime":2269.775,"endTime":2273.545,"body":"some cases it's going to be better coming"},{"speaker":"Galen Low","startTime":2273.545,"endTime":2278.1040000000003,"body":"from you, you know, CTO, because you"},{"speaker":"Galen Low","startTime":2273.545,"endTime":2278.1040000000003,"body":"know this stuff, it's your initiative,"},{"speaker":"Galen Low","startTime":2278.1440000000002,"endTime":2281.8650000000002,"body":"you know, you're more technical, and"},{"speaker":"Galen Low","startTime":2278.1440000000002,"endTime":2281.8650000000002,"body":"you will probably service those answers"},{"speaker":"Galen Low","startTime":2281.8650000000002,"endTime":2285.1850000000004,"body":"from the participants a lot better"},{"speaker":"Galen Low","startTime":2281.8650000000002,"endTime":2285.1850000000004,"body":"than I would as a project manager."},{"speaker":"Alice Jakins","startTime":2285.3250000000003,"endTime":2286.195,"body":"Yeah, exactly."},{"speaker":"Galen Low","startTime":2286.8050000000003,"endTime":2289.965,"body":"Speaking of sort of"},{"speaker":"Galen Low","startTime":2286.8050000000003,"endTime":2289.965,"body":"proliferating the culture of facilitation"},{"speaker":"Galen Low","startTime":2289.965,"endTime":2294.315,"body":"and just getting better at it, I think"},{"speaker":"Galen Low","startTime":2289.965,"endTime":2294.315,"body":"we've kind of identified that facilitation"},{"speaker":"Galen Low","startTime":2294.3450000000003,"endTime":2297.755,"body":"is something that's important for"},{"speaker":"Galen Low","startTime":2294.3450000000003,"endTime":2297.755,"body":"project managers to be able to do."},{"speaker":"Galen Low","startTime":2297.965,"endTime":2301.585,"body":"I think we've also serviced the idea"},{"speaker":"Galen Low","startTime":2297.965,"endTime":2301.585,"body":"that it's not always part of our core"},{"speaker":"Galen Low","startTime":2301.585,"endTime":2305.9750000000004,"body":"training, nor will there always be a"},{"speaker":"Galen Low","startTime":2301.585,"endTime":2305.9750000000004,"body":"just course that you can just throw money"},{"speaker":"Galen Low","startTime":2305.9750000000004,"endTime":2309.8300000000004,"body":"at to be like, get good at facilitation"},{"speaker":"Galen Low","startTime":2305.9750000000004,"endTime":2309.8300000000004,"body":"and you know, in five days or less."},{"speaker":"Galen Low","startTime":2310.11,"endTime":2310.7400000000002,"body":"What are your tips?"},{"speaker":"Galen Low","startTime":2310.7400000000002,"endTime":2313.2400000000002,"body":"What are your recommendations"},{"speaker":"Galen Low","startTime":2310.7400000000002,"endTime":2313.2400000000002,"body":"for a project manager who wants"},{"speaker":"Galen Low","startTime":2313.2400000000002,"endTime":2314.59,"body":"to get better at facilitation?"},{"speaker":"Alice Jakins","startTime":2314.82,"endTime":2317.6400000000003,"body":"Practice, like"},{"speaker":"Alice Jakins","startTime":2314.82,"endTime":2317.6400000000003,"body":"really just keep on practicing."},{"speaker":"Alice Jakins","startTime":2317.77,"endTime":2320.51,"body":"You know, if it's something that you"},{"speaker":"Alice Jakins","startTime":2317.77,"endTime":2320.51,"body":"really want to get good at, then you've"},{"speaker":"Alice Jakins","startTime":2320.5600000000004,"endTime":2322.82,"body":"really got that curiosity on your side."},{"speaker":"Alice Jakins","startTime":2323.15,"endTime":2326.3,"body":"So explore, explore what is out there."},{"speaker":"Alice Jakins","startTime":2326.3,"endTime":2330.895,"body":"I mean, there's some incredible templates"},{"speaker":"Alice Jakins","startTime":2326.3,"endTime":2330.895,"body":"that are readily available, you know,"},{"speaker":"Alice Jakins","startTime":2331.0750000000003,"endTime":2334.7650000000003,"body":"and those are good starting points"},{"speaker":"Alice Jakins","startTime":2331.0750000000003,"endTime":2334.7650000000003,"body":"for you because it helps you think"},{"speaker":"Alice Jakins","startTime":2334.775,"endTime":2337.815,"body":"about a structure and you're always"},{"speaker":"Alice Jakins","startTime":2334.775,"endTime":2337.815,"body":"going to probably need to customize"},{"speaker":"Alice Jakins","startTime":2337.815,"endTime":2340.0550000000003,"body":"it slightly or maybe quite a lot."},{"speaker":"Alice Jakins","startTime":2340.525,"endTime":2344.074,"body":"But it gives you some good ideas and"},{"speaker":"Alice Jakins","startTime":2340.525,"endTime":2344.074,"body":"it kind of would speed up the process"},{"speaker":"Alice Jakins","startTime":2344.1150000000002,"endTime":2348.46,"body":"to allow you to practice facilitating"},{"speaker":"Alice Jakins","startTime":2344.1150000000002,"endTime":2348.46,"body":"a session, you know, and you do it."},{"speaker":"Alice Jakins","startTime":2348.4900000000002,"endTime":2349.9700000000003,"body":"And then the next time"},{"speaker":"Alice Jakins","startTime":2348.4900000000002,"endTime":2349.9700000000003,"body":"you do it even better."},{"speaker":"Alice Jakins","startTime":2350.02,"endTime":2354.9500000000003,"body":"And the next time you're like amazing"},{"speaker":"Alice Jakins","startTime":2350.02,"endTime":2354.9500000000003,"body":"edits and yeah, I would just say just go"},{"speaker":"Alice Jakins","startTime":2355.03,"endTime":2358.9,"body":"for it, you know, have a look online at"},{"speaker":"Alice Jakins","startTime":2355.03,"endTime":2358.9,"body":"some incredible templates, the Miroverse."},{"speaker":"Alice Jakins","startTime":2359.039,"endTime":2361.869,"body":"If you've heard of Miro, they actually"},{"speaker":"Alice Jakins","startTime":2359.039,"endTime":2361.869,"body":"have a platform called the Miroverse,"},{"speaker":"Alice Jakins","startTime":2361.8900000000003,"endTime":2367.545,"body":"which is a really great inspirational"},{"speaker":"Alice Jakins","startTime":2361.8900000000003,"endTime":2367.545,"body":"website to go to, to just get inspired"},{"speaker":"Alice Jakins","startTime":2367.605,"endTime":2371.625,"body":"around some really awesome structures"},{"speaker":"Alice Jakins","startTime":2367.605,"endTime":2371.625,"body":"that you could be facilitating - meetings,"},{"speaker":"Alice Jakins","startTime":2371.625,"endTime":2373.925,"body":"workshops, focus groups, you know."},{"speaker":"Alice Jakins","startTime":2374.3250000000003,"endTime":2376.2340000000004,"body":"Go and have a look on there"},{"speaker":"Alice Jakins","startTime":2374.3250000000003,"endTime":2376.2340000000004,"body":"and just get inspired."},{"speaker":"Galen Low","startTime":2376.704,"endTime":2377.145,"body":"I love that."},{"speaker":"Galen Low","startTime":2377.155,"endTime":2378.7850000000003,"body":"Stay curious, get inspired."},{"speaker":"Galen Low","startTime":2378.8450000000003,"endTime":2381.114,"body":"And then the thing you said at"},{"speaker":"Galen Low","startTime":2378.8450000000003,"endTime":2381.114,"body":"the outset, actually, which is"},{"speaker":"Galen Low","startTime":2381.114,"endTime":2383.204,"body":"that you might never master it."},{"speaker":"Galen Low","startTime":2383.204,"endTime":2386.98,"body":"It might not be possible to master"},{"speaker":"Galen Low","startTime":2383.204,"endTime":2386.98,"body":"and be done with facilitation"},{"speaker":"Galen Low","startTime":2386.9900000000002,"endTime":2388.4100000000003,"body":"to be as good as you can get."},{"speaker":"Galen Low","startTime":2388.67,"endTime":2389.25,"body":"It's about people."},{"speaker":"Galen Low","startTime":2389.25,"endTime":2390.05,"body":"It's about purpose."},{"speaker":"Galen Low","startTime":2390.0800000000004,"endTime":2391.0,"body":"It's about clarity."},{"speaker":"Galen Low","startTime":2391.01,"endTime":2392.0400000000004,"body":"It's about collaboration."},{"speaker":"Galen Low","startTime":2392.25,"endTime":2394.57,"body":"And all of those things are"},{"speaker":"Galen Low","startTime":2392.25,"endTime":2394.57,"body":"complex and it's something that we"},{"speaker":"Galen Low","startTime":2394.57,"endTime":2396.03,"body":"can always be getting better at."},{"speaker":"Galen Low","startTime":2396.36,"endTime":2398.449,"body":"Alice, thank you so much"},{"speaker":"Galen Low","startTime":2396.36,"endTime":2398.449,"body":"for your insights today."},{"speaker":"Galen Low","startTime":2398.4500000000003,"endTime":2399.3,"body":"Thank you for your stories."},{"speaker":"Galen Low","startTime":2399.3100000000004,"endTime":2403.38,"body":"Thank you for letting me put you on the"},{"speaker":"Galen Low","startTime":2399.3100000000004,"endTime":2403.38,"body":"spot to share a story about facilitation."},{"speaker":"Galen Low","startTime":2403.5400000000004,"endTime":2405.1600000000003,"body":"It's been a real pleasure"},{"speaker":"Galen Low","startTime":2403.5400000000004,"endTime":2405.1600000000003,"body":"having you on the show."},{"speaker":"Galen Low","startTime":2405.46,"endTime":2408.53,"body":"If folks want to learn more about"},{"speaker":"Galen Low","startTime":2405.46,"endTime":2408.53,"body":"what you do, where can they go?"},{"speaker":"Alice Jakins","startTime":2408.8,"endTime":2410.8900000000003,"body":"They can"},{"speaker":"Alice Jakins","startTime":2408.8,"endTime":2410.8900000000003,"body":"go to alicejakins.com."},{"speaker":"So that's https","startTime":2411.23,"endTime":2414.23,"body":"//alicejakins.com."},{"speaker":"Galen Low","startTime":2414.4700000000003,"endTime":2414.77,"body":"Awesome."},{"speaker":"Galen Low","startTime":2414.78,"endTime":2417.1890000000003,"body":"And I'll include that in"},{"speaker":"Galen Low","startTime":2414.78,"endTime":2417.1890000000003,"body":"the show notes as well."},{"speaker":"Alice Jakins","startTime":2417.36,"endTime":2418.1800000000003,"body":"Thanks, Galen."},{"speaker":"Galen Low","startTime":2418.3,"endTime":2419.44,"body":"Again, thank you so much."},{"speaker":"Alice Jakins","startTime":2419.5190000000002,"endTime":2420.2000000000003,"body":"It's been awesome."},{"speaker":"Alice Jakins","startTime":2420.21,"endTime":2420.7490000000003,"body":"Thanks a lot."},{"speaker":"Galen Low","startTime":2421.11,"endTime":2422.19,"body":"Alright"},{"speaker":"Galen Low","startTime":2421.11,"endTime":2422.19,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2422.2900000000004,"endTime":2425.61,"body":"As always, if you'd like to join the"},{"speaker":"Galen Low","startTime":2422.2900000000004,"endTime":2425.61,"body":"conversation with over a thousand"},{"speaker":"Galen Low","startTime":2425.61,"endTime":2428.5600000000004,"body":"like-minded project management"},{"speaker":"Galen Low","startTime":2425.61,"endTime":2428.5600000000004,"body":"champions, come join our collective!"},{"speaker":"Galen Low","startTime":2428.8,"endTime":2432.44,"body":"Head over to"},{"speaker":"Galen Low","startTime":2428.8,"endTime":2432.44,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2432.51,"endTime":2433.17,"body":"to learn more."},{"speaker":"Galen Low","startTime":2433.44,"endTime":2436.449,"body":"And if you like what you heard today,"},{"speaker":"Galen Low","startTime":2433.44,"endTime":2436.449,"body":"please subscribe and stay in touch"},{"speaker":"Galen Low","startTime":2436.5800000000004,"endTime":2438.82,"body":"on thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2439.0190000000002,"endTime":2441.03,"body":"Until next time, thanks for listening."}]}