{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":26.73,"endTime":28.11,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":26.73,"endTime":28.11,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.11,"endTime":30.749000000000002,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.11,"endTime":30.749000000000002,"body":"The Digital Project Manager."},{"speaker":"Galen Low","startTime":31.020000000000003,"endTime":33.6,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.020000000000003,"endTime":33.6,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.6,"endTime":36.120000000000005,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.6,"endTime":36.120000000000005,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":36.124,"endTime":38.94,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":36.124,"endTime":38.94,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.94,"endTime":40.620000000000005,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":41.13,"endTime":43.44,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":41.13,"endTime":43.44,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":43.59,"endTime":46.99,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":47.06,"endTime":50.72,"body":"Okay today we are talking"},{"speaker":"Galen Low","startTime":47.06,"endTime":50.72,"body":"about project retrospectives:"},{"speaker":"Galen Low","startTime":51.17,"endTime":53.985,"body":"how to run them effectively"},{"speaker":"Galen Low","startTime":51.17,"endTime":53.985,"body":"and how to ensure that the"},{"speaker":"Galen Low","startTime":53.985,"endTime":56.965,"body":"lessons you capture in your"},{"speaker":"Galen Low","startTime":53.985,"endTime":56.965,"body":"retrospectives actually"},{"speaker":"Galen Low","startTime":56.975,"endTime":59.715,"body":"translate into improvements"},{"speaker":"Galen Low","startTime":56.975,"endTime":59.715,"body":"for future projects."},{"speaker":"Galen Low","startTime":60.305,"endTime":64.155,"body":"With me today is Payson Hall,"},{"speaker":"Galen Low","startTime":60.305,"endTime":64.155,"body":"founder and lead consultant at"},{"speaker":"Galen Low","startTime":64.17500000000001,"endTime":67.215,"body":"Catalysis Group, who has been"},{"speaker":"Galen Low","startTime":64.17500000000001,"endTime":67.215,"body":"helping organizations learn"},{"speaker":"Galen Low","startTime":67.215,"endTime":70.524,"body":"from their project missteps"},{"speaker":"Galen Low","startTime":67.215,"endTime":70.524,"body":"for well over 30 years."},{"speaker":"Galen Low","startTime":70.804,"endTime":72.565,"body":"Payson, so great to"},{"speaker":"Galen Low","startTime":70.804,"endTime":72.565,"body":"have you on the show."},{"speaker":"Payson Hall","startTime":73.195,"endTime":76.105,"body":"Hey, glad to play"},{"speaker":"Payson Hall","startTime":73.195,"endTime":76.105,"body":"and glad to meet the audience."},{"speaker":"Galen Low","startTime":76.50999999999999,"endTime":78.15,"body":"Yes, actually and"},{"speaker":"Galen Low","startTime":76.50999999999999,"endTime":78.15,"body":"I'm glad you mentioned that"},{"speaker":"Galen Low","startTime":78.15,"endTime":80.14,"body":"because we are doing something"},{"speaker":"Galen Low","startTime":78.15,"endTime":80.14,"body":"a bit different today."},{"speaker":"Galen Low","startTime":80.28999999999999,"endTime":83.47,"body":"We are live with our members as"},{"speaker":"Galen Low","startTime":80.28999999999999,"endTime":83.47,"body":"our studio audience, and we're"},{"speaker":"Galen Low","startTime":83.47,"endTime":86.98,"body":"going to be taking questions on"},{"speaker":"Galen 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Low","startTime":97.36,"endTime":99.97,"body":"I thought I'd start with a"},{"speaker":"Galen Low","startTime":97.36,"endTime":99.97,"body":"juicy question because based on,"},{"speaker":"Galen Low","startTime":100.25,"endTime":102.78,"body":"we've been talking about this"},{"speaker":"Galen Low","startTime":100.25,"endTime":102.78,"body":"and you've been doing project"},{"speaker":"Galen Low","startTime":102.81,"endTime":106.9,"body":"retrospectives as a consultant"},{"speaker":"Galen Low","startTime":102.81,"endTime":106.9,"body":"for decades now for all sorts"},{"speaker":"Galen Low","startTime":106.9,"endTime":109.87,"body":"of projects, including software"},{"speaker":"Galen Low","startTime":106.9,"endTime":109.87,"body":"projects and large scale"},{"speaker":"Galen Low","startTime":109.87,"endTime":111.26,"body":"systems integration projects."},{"speaker":"Galen Low","startTime":111.56,"endTime":115.26,"body":"And I wanted to ask you this,"},{"speaker":"Galen Low","startTime":111.56,"endTime":115.26,"body":"when you come in as an external"},{"speaker":"Galen Low","startTime":115.26,"endTime":118.78,"body":"consultant to unearth all of the"},{"speaker":"Galen Low","startTime":115.26,"endTime":118.78,"body":"project's dirty little secrets,"},{"speaker":"Galen Low","startTime":119.269,"endTime":122.529,"body":"do project teams, do they"},{"speaker":"Galen Low","startTime":119.269,"endTime":122.529,"body":"view you as a friend or a foe?"},{"speaker":"Galen Low","startTime":122.529,"endTime":124.47,"body":"Is it like them"},{"speaker":"Galen Low","startTime":122.529,"endTime":124.47,"body":"getting mentorship?"},{"speaker":"Galen Low","startTime":124.59,"endTime":126.04,"body":"Does it feel like"},{"speaker":"Galen Low","startTime":124.59,"endTime":126.04,"body":"they're getting audited?"},{"speaker":"Payson Hall","startTime":126.645,"endTime":130.405,"body":"Normally,"},{"speaker":"Payson Hall","startTime":126.645,"endTime":130.405,"body":"it's a friendly exchange."},{"speaker":"Payson Hall","startTime":130.64499999999998,"endTime":133.14499999999998,"body":"I'd really like to make a"},{"speaker":"Payson Hall","startTime":130.64499999999998,"endTime":133.14499999999998,"body":"distinction because one part"},{"speaker":"Payson Hall","startTime":133.14499999999998,"endTime":136.95499999999998,"body":"of my consulting practice,"},{"speaker":"Payson Hall","startTime":133.14499999999998,"endTime":136.95499999999998,"body":"I'm doing project autopsies."},{"speaker":"Payson Hall","startTime":137.175,"endTime":140.235,"body":"If a project goes severely"},{"speaker":"Payson Hall","startTime":137.175,"endTime":140.235,"body":"off the rails and there's a"},{"speaker":"Payson Hall","startTime":140.255,"endTime":142.885,"body":"concern that people knew it"},{"speaker":"Payson Hall","startTime":140.255,"endTime":142.885,"body":"was going off the rails and"},{"speaker":"Payson Hall","startTime":142.885,"endTime":146.265,"body":"didn't say anything, that's"},{"speaker":"Payson Hall","startTime":142.885,"endTime":146.265,"body":"much more like an audit."},{"speaker":"Payson Hall","startTime":146.275,"endTime":148.435,"body":"In fact, I work with a"},{"speaker":"Payson Hall","startTime":146.275,"endTime":148.435,"body":"state auditor in California"},{"speaker":"Payson Hall","startTime":148.435,"endTime":150.725,"body":"and I've audited billion"},{"speaker":"Payson Hall","startTime":148.435,"endTime":150.725,"body":"dollar IT projects."},{"speaker":"Payson Hall","startTime":150.965,"endTime":153.585,"body":"And there, what they're usually"},{"speaker":"Payson Hall","startTime":150.965,"endTime":153.585,"body":"trying to do is build a court"},{"speaker":"Payson Hall","startTime":153.585,"endTime":156.695,"body":"case for the lawyers to go"},{"speaker":"Payson Hall","startTime":153.585,"endTime":156.695,"body":"after a systems integrator."},{"speaker":"Payson Hall","startTime":157.31,"endTime":161.06,"body":"A more common and friendly"},{"speaker":"Payson Hall","startTime":157.31,"endTime":161.06,"body":"retrospective is just"},{"speaker":"Payson Hall","startTime":161.6,"endTime":164.5,"body":"people saying, Hey, we"},{"speaker":"Payson Hall","startTime":161.6,"endTime":164.5,"body":"finished this project."},{"speaker":"Payson Hall","startTime":164.74,"endTime":168.76,"body":"Let's get someone in to"},{"speaker":"Payson Hall","startTime":164.74,"endTime":168.76,"body":"facilitate a look back, right?"},{"speaker":"Payson Hall","startTime":168.76,"endTime":169.86,"body":"That's what a retrospective is."},{"speaker":"Payson Hall","startTime":169.86,"endTime":172.16,"body":"A look back to say,"},{"speaker":"Payson Hall","startTime":169.86,"endTime":172.16,"body":"what did we learn?"},{"speaker":"Payson Hall","startTime":172.38,"endTime":173.5,"body":"What did we do that was clever?"},{"speaker":"Payson Hall","startTime":173.5,"endTime":175.29,"body":"And maybe we didn't"},{"speaker":"Payson Hall","startTime":173.5,"endTime":175.29,"body":"notice it at the time."},{"speaker":"Payson Hall","startTime":175.76,"endTime":177.66,"body":"What did we do that in"},{"speaker":"Payson Hall","startTime":175.76,"endTime":177.66,"body":"retrospect we might've"},{"speaker":"Payson Hall","startTime":177.7,"endTime":178.95,"body":"wanted to do differently?"},{"speaker":"Payson Hall","startTime":179.299,"endTime":181.75900000000001,"body":"It's really a risk"},{"speaker":"Payson Hall","startTime":179.299,"endTime":181.75900000000001,"body":"management session looking"},{"speaker":"Payson Hall","startTime":181.75900000000001,"endTime":182.779,"body":"in your rear view mirror."},{"speaker":"Payson Hall","startTime":183.099,"endTime":184.739,"body":"What can I do better"},{"speaker":"Payson Hall","startTime":183.099,"endTime":184.739,"body":"the next time?"},{"speaker":"Payson Hall","startTime":184.749,"endTime":186.17,"body":"What did I do that was"},{"speaker":"Payson Hall","startTime":184.749,"endTime":186.17,"body":"clever and I want to make"},{"speaker":"Payson Hall","startTime":186.17,"endTime":187.049,"body":"sure I do more of it."},{"speaker":"Galen Low","startTime":187.964,"endTime":190.024,"body":"I really like that"},{"speaker":"Galen Low","startTime":187.964,"endTime":190.024,"body":"distinction too, because I"},{"speaker":"Galen Low","startTime":190.034,"endTime":192.824,"body":"think some folks listening"},{"speaker":"Galen Low","startTime":190.034,"endTime":192.824,"body":"might not actually feel that"},{"speaker":"Galen Low","startTime":192.824,"endTime":195.934,"body":"distinction as much, like"},{"speaker":"Galen Low","startTime":192.824,"endTime":195.934,"body":"where every retrospective"},{"speaker":"Galen Low","startTime":196.194,"endTime":198.694,"body":"feels like an autopsy, feels"},{"speaker":"Galen Low","startTime":196.194,"endTime":198.694,"body":"like they're going to be like"},{"speaker":"Galen 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Hall","startTime":211.024,"endTime":213.264,"body":"that I would suggest is you"},{"speaker":"Payson Hall","startTime":213.295,"endTime":216.144,"body":"never want to, as a project"},{"speaker":"Payson Hall","startTime":213.295,"endTime":216.144,"body":"manager, conduct your own"},{"speaker":"Payson Hall","startTime":216.154,"endTime":218.874,"body":"retrospective, because some"},{"speaker":"Payson Hall","startTime":216.154,"endTime":218.874,"body":"of the things that didn't go"},{"speaker":"Payson Hall","startTime":218.874,"endTime":220.454,"body":"well are things that you did."},{"speaker":"Payson Hall","startTime":220.779,"endTime":223.389,"body":"And a good facilitator can"},{"speaker":"Payson Hall","startTime":220.779,"endTime":223.389,"body":"make it, you don't get nailed"},{"speaker":"Payson Hall","startTime":223.389,"endTime":226.679,"body":"to the wall, good facilitator"},{"speaker":"Payson Hall","startTime":223.389,"endTime":226.679,"body":"makes it about what happened,"},{"speaker":"Payson Hall","startTime":226.739,"endTime":229.129,"body":"when did it happen, what"},{"speaker":"Payson Hall","startTime":226.739,"endTime":229.129,"body":"did we learn from this."},{"speaker":"Payson Hall","startTime":229.419,"endTime":233.249,"body":"Not, well, Galen, you"},{"speaker":"Payson Hall","startTime":229.419,"endTime":233.249,"body":"really screwed up, right?"},{"speaker":"Payson Hall","startTime":233.369,"endTime":234.399,"body":"That's not constructive."},{"speaker":"Payson Hall","startTime":234.409,"endTime":236.299,"body":"People get defensive"},{"speaker":"Payson Hall","startTime":234.409,"endTime":236.299,"body":"and gets off the rails."},{"speaker":"Payson Hall","startTime":236.309,"endTime":239.299,"body":"So whether you bring someone"},{"speaker":"Payson Hall","startTime":236.309,"endTime":239.299,"body":"in from the outside, or you've"},{"speaker":"Payson Hall","startTime":239.309,"endTime":241.619,"body":"got someone you love and"},{"speaker":"Payson Hall","startTime":239.309,"endTime":241.619,"body":"trust, who's a good facilitator"},{"speaker":"Payson Hall","startTime":241.619,"endTime":244.699,"body":"internally, you do want an"},{"speaker":"Payson Hall","startTime":241.619,"endTime":244.699,"body":"external party, somebody who"},{"speaker":"Payson Hall","startTime":244.719,"endTime":247.049,"body":"wasn't involved in the project"},{"speaker":"Payson Hall","startTime":244.719,"endTime":247.049,"body":"that has no skin in the game"},{"speaker":"Payson Hall","startTime":247.444,"endTime":251.034,"body":"to facilitate the conversation"},{"speaker":"Payson Hall","startTime":247.444,"endTime":251.034,"body":"so that it's, they're not, we"},{"speaker":"Payson Hall","startTime":251.034,"endTime":253.124,"body":"don't want a lot of blood on"},{"speaker":"Payson Hall","startTime":251.034,"endTime":253.124,"body":"the floor when we're finished."},{"speaker":"Galen Low","startTime":254.564,"endTime":254.864,"body":"That's fair."},{"speaker":"Galen Low","startTime":254.874,"endTime":257.294,"body":"And actually that's a really"},{"speaker":"Galen Low","startTime":254.874,"endTime":257.294,"body":"interesting lens because I know"},{"speaker":"Galen Low","startTime":257.294,"endTime":260.274,"body":"a lot of folks crack this open"},{"speaker":"Galen Low","startTime":257.294,"endTime":260.274,"body":"to listen to it, to try and"},{"speaker":"Galen Low","startTime":260.274,"endTime":262.494,"body":"figure out how they're going"},{"speaker":"Galen Low","startTime":260.274,"endTime":262.494,"body":"to run their own retrospective."},{"speaker":"Galen Low","startTime":263.11400000000003,"endTime":265.86400000000003,"body":"And by all means, I know that's"},{"speaker":"Galen Low","startTime":263.11400000000003,"endTime":265.86400000000003,"body":"a reality for a lot of project"},{"speaker":"Galen Low","startTime":265.894,"endTime":268.93399999999997,"body":"teams and we will cover off on"},{"speaker":"Galen Low","startTime":265.894,"endTime":268.93399999999997,"body":"some of the tips and things that"},{"speaker":"Galen Low","startTime":268.93399999999997,"endTime":269.964,"body":"you've learned along the way."},{"speaker":"Galen Low","startTime":270.22900000000004,"endTime":274.099,"body":"But I love that advice that it"},{"speaker":"Galen Low","startTime":270.22900000000004,"endTime":274.099,"body":"can be somebody else, if not"},{"speaker":"Galen Low","startTime":274.10900000000004,"endTime":278.029,"body":"should be somebody else to give"},{"speaker":"Galen Low","startTime":274.10900000000004,"endTime":278.029,"body":"that perspective and someone"},{"speaker":"Galen Low","startTime":278.029,"endTime":282.06899999999996,"body":"who can make it something that"},{"speaker":"Galen Low","startTime":278.029,"endTime":282.06899999999996,"body":"won't devolve into a blame game."},{"speaker":"Galen Low","startTime":282.379,"endTime":284.08900000000006,"body":"And there won't be a lot"},{"speaker":"Galen Low","startTime":282.379,"endTime":284.08900000000006,"body":"of blood on the floor,"},{"speaker":"Galen Low","startTime":284.08900000000006,"endTime":285.10900000000004,"body":"as you say afterwards."},{"speaker":"Payson Hall","startTime":285.43899999999996,"endTime":287.21900000000005,"body":"Well, someone"},{"speaker":"Payson Hall","startTime":285.43899999999996,"endTime":287.21900000000005,"body":"who can come in with a"},{"speaker":"Payson Hall","startTime":287.22,"endTime":288.46900000000005,"body":"different set of assumptions."},{"speaker":"Payson Hall","startTime":288.47,"endTime":290.85900000000004,"body":"I mean, think about projects"},{"speaker":"Payson Hall","startTime":288.47,"endTime":290.85900000000004,"body":"that you've been on."},{"speaker":"Payson Hall","startTime":291.23900000000003,"endTime":294.08900000000006,"body":"As you went through the project,"},{"speaker":"Payson Hall","startTime":291.23900000000003,"endTime":294.08900000000006,"body":"you made assumptions about"},{"speaker":"Payson Hall","startTime":294.09900000000005,"endTime":295.81899999999996,"body":"what the causes of grief were."},{"speaker":"Payson Hall","startTime":296.249,"endTime":298.19899999999996,"body":"And they might be right"},{"speaker":"Payson Hall","startTime":296.249,"endTime":298.19899999999996,"body":"or they might be wrong."},{"speaker":"Payson Hall","startTime":298.19899999999996,"endTime":300.84900000000005,"body":"Somebody coming in without"},{"speaker":"Payson Hall","startTime":298.19899999999996,"endTime":300.84900000000005,"body":"those assumptions might be"},{"speaker":"Payson Hall","startTime":300.84900000000005,"endTime":303.009,"body":"open to other information or"},{"speaker":"Payson Hall","startTime":300.84900000000005,"endTime":303.009,"body":"other ways of interpreting."},{"speaker":"Galen Low","startTime":303.639,"endTime":304.139,"body":"I love that."},{"speaker":"Galen Low","startTime":304.18899999999996,"endTime":304.419,"body":"Yeah."},{"speaker":"Galen Low","startTime":304.43899999999996,"endTime":306.679,"body":"I love that sort of a"},{"speaker":"Galen Low","startTime":304.43899999999996,"endTime":306.679,"body":"perspective of someone who"},{"speaker":"Galen Low","startTime":306.679,"endTime":310.70899999999995,"body":"wasn't in there for whatever"},{"speaker":"Galen Low","startTime":306.679,"endTime":310.70899999999995,"body":"12 to 18 months on a long haul"},{"speaker":"Galen Low","startTime":310.70899999999995,"endTime":314.19899999999996,"body":"project, feeling very close to"},{"speaker":"Galen Low","startTime":310.70899999999995,"endTime":314.19899999999996,"body":"it and not necessarily seeing"},{"speaker":"Galen Low","startTime":314.19899999999996,"endTime":315.179,"body":"the forest for the treats."},{"speaker":"Galen Low","startTime":315.73900000000003,"endTime":318.269,"body":"I thought maybe we can just"},{"speaker":"Galen Low","startTime":315.73900000000003,"endTime":318.269,"body":"start with the broad stuff."},{"speaker":"Galen Low","startTime":318.279,"endTime":320.56899999999996,"body":"Maybe let's zoom out a"},{"speaker":"Galen Low","startTime":318.279,"endTime":320.56899999999996,"body":"bit and just to give our"},{"speaker":"Galen Low","startTime":320.56899999999996,"endTime":321.779,"body":"listeners their bearings."},{"speaker":"Galen Low","startTime":322.124,"endTime":325.044,"body":"Can you explain from your"},{"speaker":"Galen Low","startTime":322.124,"endTime":325.044,"body":"perspective what a project"},{"speaker":"Galen Low","startTime":325.08399999999995,"endTime":327.93399999999997,"body":"retrospective is and why"},{"speaker":"Galen Low","startTime":325.08399999999995,"endTime":327.93399999999997,"body":"it's worth it to do one?"},{"speaker":"Payson Hall","startTime":328.514,"endTime":329.23400000000004,"body":"Great question."},{"speaker":"Payson Hall","startTime":329.69399999999996,"endTime":332.57399999999996,"body":"Okay, so a retrospective,"},{"speaker":"Payson Hall","startTime":329.69399999999996,"endTime":332.57399999999996,"body":"the word means to look back."},{"speaker":"Payson Hall","startTime":333.394,"endTime":335.56399999999996,"body":"And the idea is we get"},{"speaker":"Payson Hall","startTime":333.394,"endTime":335.56399999999996,"body":"to a significant moment"},{"speaker":"Payson Hall","startTime":335.56399999999996,"endTime":338.024,"body":"in the project, or we get"},{"speaker":"Payson Hall","startTime":335.56399999999996,"endTime":338.024,"body":"to the end of a project."},{"speaker":"Payson Hall","startTime":338.94399999999996,"endTime":341.59400000000005,"body":"And we look back and say, all"},{"speaker":"Payson Hall","startTime":338.94399999999996,"endTime":341.59400000000005,"body":"right, let's catch our breath."},{"speaker":"Payson Hall","startTime":342.034,"endTime":344.034,"body":"What did we learn in"},{"speaker":"Payson Hall","startTime":342.034,"endTime":344.034,"body":"this last segment?"},{"speaker":"Payson Hall","startTime":344.04499999999996,"endTime":346.44399999999996,"body":"What lessons learned do we want"},{"speaker":"Payson Hall","startTime":344.04499999999996,"endTime":346.44399999999996,"body":"to apply to the next segment?"},{"speaker":"Payson Hall","startTime":346.495,"endTime":348.254,"body":"Or do we don't want to"},{"speaker":"Payson Hall","startTime":346.495,"endTime":348.254,"body":"apply to the next project?"},{"speaker":"Payson Hall","startTime":348.73400000000004,"endTime":351.35400000000004,"body":"What did we do that was"},{"speaker":"Payson Hall","startTime":348.73400000000004,"endTime":351.35400000000004,"body":"clever accidentally, right?"},{"speaker":"Payson Hall","startTime":351.68899999999996,"endTime":354.45899999999995,"body":"Or what did we do that, Oh, if I"},{"speaker":"Payson Hall","startTime":351.68899999999996,"endTime":354.45899999999995,"body":"had it to do over again, right?"},{"speaker":"Payson Hall","startTime":354.45899999999995,"endTime":356.31899999999996,"body":"If I could send a message"},{"speaker":"Payson Hall","startTime":354.45899999999995,"endTime":356.31899999999996,"body":"to the time machine, send"},{"speaker":"Payson Hall","startTime":356.31899999999996,"endTime":358.929,"body":"a message back to myself,"},{"speaker":"Payson Hall","startTime":356.31899999999996,"endTime":358.929,"body":"here's something I would have"},{"speaker":"Payson Hall","startTime":358.93899999999996,"endTime":360.399,"body":"wanted to do differently."},{"speaker":"Payson Hall","startTime":360.789,"endTime":363.93899999999996,"body":"So the idea is really just take"},{"speaker":"Payson Hall","startTime":360.789,"endTime":363.93899999999996,"body":"a breath, look back on project"},{"speaker":"Payson Hall","startTime":363.93899999999996,"endTime":366.289,"body":"events in context, right?"},{"speaker":"Payson Hall","startTime":366.519,"endTime":368.98900000000003,"body":"Like you said, zoom out and"},{"speaker":"Payson Hall","startTime":366.519,"endTime":368.98900000000003,"body":"get the big picture so that"},{"speaker":"Payson Hall","startTime":368.98900000000003,"endTime":371.269,"body":"we understand what's important"},{"speaker":"Payson Hall","startTime":368.98900000000003,"endTime":371.269,"body":"and what's not important."},{"speaker":"Payson Hall","startTime":372.05999999999995,"endTime":374.82899999999995,"body":"Some things, it's just,"},{"speaker":"Payson Hall","startTime":372.05999999999995,"endTime":374.82899999999995,"body":"they're black swans, right?"},{"speaker":"Payson Hall","startTime":374.82899999999995,"endTime":377.43899999999996,"body":"They're, Oh, this was an"},{"speaker":"Payson Hall","startTime":374.82899999999995,"endTime":377.43899999999996,"body":"unexpected event, COVID, right?"},{"speaker":"Payson Hall","startTime":377.70000000000005,"endTime":380.369,"body":"I am not going to plan for"},{"speaker":"Payson Hall","startTime":377.70000000000005,"endTime":380.369,"body":"pandemics in most of the"},{"speaker":"Payson Hall","startTime":380.369,"endTime":382.56899999999996,"body":"projects that go forward,"},{"speaker":"Payson Hall","startTime":380.369,"endTime":382.56899999999996,"body":"but boy, if that happened to"},{"speaker":"Payson Hall","startTime":382.56899999999996,"endTime":384.369,"body":"your project, it was a hit."},{"speaker":"Payson Hall","startTime":384.804,"endTime":386.96400000000006,"body":"So, I don't know, there might"},{"speaker":"Payson Hall","startTime":384.804,"endTime":386.96400000000006,"body":"be some lessons learned there,"},{"speaker":"Payson Hall","startTime":386.96400000000006,"endTime":389.23400000000004,"body":"but some things are just, no."},{"speaker":"Payson Hall","startTime":389.61400000000003,"endTime":392.504,"body":"Some things, it's maybe"},{"speaker":"Payson Hall","startTime":389.61400000000003,"endTime":392.504,"body":"you needed a dozen laptops,"},{"speaker":"Payson Hall","startTime":392.504,"endTime":395.904,"body":"so you ordered 14, in"},{"speaker":"Payson Hall","startTime":392.504,"endTime":395.904,"body":"case a couple were DOA."},{"speaker":"Payson Hall","startTime":396.414,"endTime":398.514,"body":"And it turns out one of"},{"speaker":"Payson Hall","startTime":396.414,"endTime":398.514,"body":"them was DOA, and that was"},{"speaker":"Payson Hall","startTime":398.514,"endTime":400.655,"body":"really clever, because you"},{"speaker":"Payson Hall","startTime":398.514,"endTime":400.655,"body":"were on a tight time frame."},{"speaker":"Payson Hall","startTime":401.08399999999995,"endTime":402.145,"body":"That's oh, okay, you know what?"},{"speaker":"Payson Hall","startTime":402.775,"endTime":405.71500000000003,"body":"Contrasting the cost of the"},{"speaker":"Payson Hall","startTime":402.775,"endTime":405.71500000000003,"body":"other two laptops with the"},{"speaker":"Payson Hall","startTime":405.71500000000003,"endTime":409.30499999999995,"body":"delay avoided, that might be"},{"speaker":"Payson Hall","startTime":405.71500000000003,"endTime":409.30499999999995,"body":"a really good lesson learned."},{"speaker":"Payson Hall","startTime":409.93499999999995,"endTime":410.245,"body":"Right?"},{"speaker":"Payson Hall","startTime":410.485,"endTime":413.125,"body":"And it's not that the extra"},{"speaker":"Payson Hall","startTime":410.485,"endTime":413.125,"body":"laptop is scrap, right?"},{"speaker":"Payson Hall","startTime":413.125,"endTime":414.31500000000005,"body":"We might be able to return it."},{"speaker":"Payson Hall","startTime":414.32500000000005,"endTime":417.105,"body":"We might write a contract that"},{"speaker":"Payson Hall","startTime":414.32500000000005,"endTime":417.105,"body":"says, I want the rights to"},{"speaker":"Payson Hall","startTime":417.105,"endTime":418.46500000000003,"body":"return it if I don't open it."},{"speaker":"Payson Hall","startTime":418.995,"endTime":421.30499999999995,"body":"And it might be, it's"},{"speaker":"Payson Hall","startTime":418.995,"endTime":421.30499999999995,"body":"just, that was a thousand"},{"speaker":"Payson Hall","startTime":421.30499999999995,"endTime":422.485,"body":"dollars really well spent."},{"speaker":"Payson Hall","startTime":422.495,"endTime":424.43499999999995,"body":"It saved us three week delay."},{"speaker":"Payson Hall","startTime":424.55499999999995,"endTime":427.155,"body":"If you've had to work with"},{"speaker":"Payson Hall","startTime":424.55499999999995,"endTime":427.155,"body":"hardware in the last three"},{"speaker":"Payson Hall","startTime":427.155,"endTime":430.485,"body":"years with supply chains all"},{"speaker":"Payson Hall","startTime":427.155,"endTime":430.485,"body":"screwed up, you know exactly"},{"speaker":"Payson Hall","startTime":430.485,"endTime":431.07500000000005,"body":"what I'm talking about."},{"speaker":"Galen Low","startTime":432.005,"endTime":432.43499999999995,"body":"For sure."},{"speaker":"Galen Low","startTime":432.475,"endTime":433.31500000000005,"body":"No, I love that example."},{"speaker":"Galen Low","startTime":433.31500000000005,"endTime":435.81500000000005,"body":"And I love something really"},{"speaker":"Galen Low","startTime":433.31500000000005,"endTime":435.81500000000005,"body":"important that I think that"},{"speaker":"Galen Low","startTime":435.91499999999996,"endTime":439.495,"body":"folks don't normally think of"},{"speaker":"Galen Low","startTime":435.91499999999996,"endTime":439.495,"body":"is that yes, retrospectives"},{"speaker":"Galen Low","startTime":439.53499999999997,"endTime":441.485,"body":"can be a moment of reflection"},{"speaker":"Galen Low","startTime":439.53499999999997,"endTime":441.485,"body":"on something that went"},{"speaker":"Galen Low","startTime":441.485,"endTime":444.265,"body":"really well, that clever"},{"speaker":"Galen Low","startTime":441.485,"endTime":444.265,"body":"thing that was awesome."},{"speaker":"Galen Low","startTime":444.265,"endTime":446.31500000000005,"body":"And I, you get it in retrospect"},{"speaker":"Galen Low","startTime":444.265,"endTime":446.31500000000005,"body":"to sometimes you're like,"},{"speaker":"Galen Low","startTime":446.31500000000005,"endTime":447.095,"body":"okay, what went well?"},{"speaker":"Galen Low","startTime":447.095,"endTime":448.54499999999996,"body":"And they're like, okay, yeah,"},{"speaker":"Galen Low","startTime":447.095,"endTime":448.54499999999996,"body":"the team really worked well"},{"speaker":"Galen Low","startTime":448.54499999999996,"endTime":450.06500000000005,"body":"together and we communicated"},{"speaker":"Galen Low","startTime":448.54499999999996,"endTime":450.06500000000005,"body":"well and blah, blah, blah."},{"speaker":"Galen Low","startTime":450.06500000000005,"endTime":452.44500000000005,"body":"But in terms of a crisp lesson"},{"speaker":"Galen Low","startTime":450.06500000000005,"endTime":452.44500000000005,"body":"of oh yeah, remember when"},{"speaker":"Galen Low","startTime":452.44500000000005,"endTime":455.06500000000005,"body":"that person booked that other"},{"speaker":"Galen Low","startTime":452.44500000000005,"endTime":455.06500000000005,"body":"alternative meeting room?"},{"speaker":"Galen Low","startTime":455.31500000000005,"endTime":458.485,"body":"And our number one venue got"},{"speaker":"Galen Low","startTime":455.31500000000005,"endTime":458.485,"body":"canceled or something happened"},{"speaker":"Galen Low","startTime":458.485,"endTime":459.735,"body":"to it and we had a backup?"},{"speaker":"Galen Low","startTime":459.755,"endTime":460.505,"body":"That was amazing."},{"speaker":"Galen Low","startTime":460.505,"endTime":462.70500000000004,"body":"That should be something that"},{"speaker":"Galen Low","startTime":460.505,"endTime":462.70500000000004,"body":"we can learn from and we can"},{"speaker":"Galen Low","startTime":462.70500000000004,"endTime":464.20500000000004,"body":"bake into our process next time."},{"speaker":"Galen Low","startTime":464.345,"endTime":466.655,"body":"And to your point and we make"},{"speaker":"Galen Low","startTime":464.345,"endTime":466.655,"body":"sure that we have a term in"},{"speaker":"Galen Low","startTime":466.655,"endTime":468.67499999999995,"body":"the contract that says if"},{"speaker":"Galen Low","startTime":466.655,"endTime":468.67499999999995,"body":"we order an extra laptop,"},{"speaker":"Galen Low","startTime":468.67499999999995,"endTime":471.31500000000005,"body":"we can return it if it's"},{"speaker":"Galen Low","startTime":468.67499999999995,"endTime":471.31500000000005,"body":"unopened and we've covered our"},{"speaker":"Galen Low","startTime":471.31500000000005,"endTime":476.095,"body":"butts and we can use that in"},{"speaker":"Galen Low","startTime":471.31500000000005,"endTime":476.095,"body":"future projects as something"},{"speaker":"Galen Low","startTime":476.105,"endTime":477.53499999999997,"body":"that was a clever learning."},{"speaker":"Galen Low","startTime":478.05499999999995,"endTime":480.28499999999997,"body":"Other thing that I really loved"},{"speaker":"Galen Low","startTime":478.05499999999995,"endTime":480.28499999999997,"body":"that you said was you said"},{"speaker":"Galen Low","startTime":480.71500000000003,"endTime":485.005,"body":"retrospectives happen either"},{"speaker":"Galen Low","startTime":480.71500000000003,"endTime":485.005,"body":"at the end of a project or at"},{"speaker":"Galen Low","startTime":485.005,"endTime":486.505,"body":"a significant moment within it."},{"speaker":"Galen Low","startTime":486.55499999999995,"endTime":489.07500000000005,"body":"And I think a lot of folks"},{"speaker":"Galen Low","startTime":486.55499999999995,"endTime":489.07500000000005,"body":"that I talked to are like"},{"speaker":"Galen Low","startTime":489.125,"endTime":492.135,"body":"retrospective means it was"},{"speaker":"Galen Low","startTime":489.125,"endTime":492.135,"body":"the end and it's too late."},{"speaker":"Galen Low","startTime":492.365,"endTime":494.475,"body":"We can look in the rear view"},{"speaker":"Galen Low","startTime":492.365,"endTime":494.475,"body":"mirror but there's this kind"},{"speaker":"Galen Low","startTime":494.475,"endTime":496.725,"body":"of like forlorn tone, right?"},{"speaker":"Galen Low","startTime":496.725,"endTime":498.32500000000005,"body":"Where you're like, yeah,"},{"speaker":"Galen Low","startTime":496.725,"endTime":498.32500000000005,"body":"this could have been better,"},{"speaker":"Galen Low","startTime":498.41499999999996,"endTime":499.21500000000003,"body":"but it's too late now."},{"speaker":"Galen Low","startTime":499.21500000000003,"endTime":500.20500000000004,"body":"We have to wait"},{"speaker":"Galen Low","startTime":499.21500000000003,"endTime":500.20500000000004,"body":"for the next one."},{"speaker":"Galen Low","startTime":500.42499999999995,"endTime":503.44500000000005,"body":"Versus actually some other"},{"speaker":"Galen Low","startTime":500.42499999999995,"endTime":503.44500000000005,"body":"spots within the project"},{"speaker":"Galen Low","startTime":503.485,"endTime":504.645,"body":"to have a retrospective."},{"speaker":"Galen Low","startTime":504.845,"endTime":506.345,"body":"I'd like to come back to"},{"speaker":"Galen Low","startTime":504.845,"endTime":506.345,"body":"that later on as well."},{"speaker":"Payson Hall","startTime":506.475,"endTime":507.655,"body":"Yeah, that's"},{"speaker":"Payson Hall","startTime":506.475,"endTime":507.655,"body":"actually one of the"},{"speaker":"Payson Hall","startTime":507.66499999999996,"endTime":511.30499999999995,"body":"interesting things that we"},{"speaker":"Payson Hall","startTime":507.66499999999996,"endTime":511.30499999999995,"body":"get from the agile approaches"},{"speaker":"Payson Hall","startTime":511.515,"endTime":513.955,"body":"because they typically do"},{"speaker":"Payson Hall","startTime":511.515,"endTime":513.955,"body":"a small retrospective at"},{"speaker":"Payson Hall","startTime":513.955,"endTime":515.155,"body":"the end of each sprint."},{"speaker":"Payson Hall","startTime":515.65,"endTime":517.62,"body":"I've worked on projects where"},{"speaker":"Payson Hall","startTime":515.65,"endTime":517.62,"body":"we did them on a milestone"},{"speaker":"Payson Hall","startTime":517.62,"endTime":520.38,"body":"basis on larger projects, but"},{"speaker":"Payson Hall","startTime":517.62,"endTime":520.38,"body":"I think Agile said, Hey, wait,"},{"speaker":"Payson Hall","startTime":520.4,"endTime":523.02,"body":"why are we doing, why don't"},{"speaker":"Payson Hall","startTime":520.4,"endTime":523.02,"body":"we do these episodically?"},{"speaker":"Payson Hall","startTime":523.35,"endTime":525.9,"body":"Because we're doing it more"},{"speaker":"Payson Hall","startTime":523.35,"endTime":525.9,"body":"frequently, they're smaller."},{"speaker":"Payson Hall","startTime":525.97,"endTime":528.46,"body":"The team ends up understanding"},{"speaker":"Payson Hall","startTime":525.97,"endTime":528.46,"body":"the process that can get"},{"speaker":"Payson Hall","startTime":528.46,"endTime":529.54,"body":"into it, get it done."},{"speaker":"Payson Hall","startTime":529.91,"endTime":532.07,"body":"I think that was a really"},{"speaker":"Payson Hall","startTime":529.91,"endTime":532.07,"body":"nice innovation that the"},{"speaker":"Payson Hall","startTime":532.07,"endTime":534.01,"body":"Agile guys really crystallized"},{"speaker":"Payson Hall","startTime":532.07,"endTime":534.01,"body":"when they talked about"},{"speaker":"Payson Hall","startTime":534.01,"endTime":535.85,"body":"doing retrospectives at"},{"speaker":"Payson Hall","startTime":534.01,"endTime":535.85,"body":"the end of each sprint."},{"speaker":"Galen Low","startTime":536.4599999999999,"endTime":539.635,"body":"I love that sort of"},{"speaker":"Galen Low","startTime":536.4599999999999,"endTime":539.635,"body":"mindset shift of, actually, we"},{"speaker":"Galen Low","startTime":539.635,"endTime":542.1949999999999,"body":"can do this more regularly and"},{"speaker":"Galen Low","startTime":539.635,"endTime":542.1949999999999,"body":"it becomes a smaller thing."},{"speaker":"Galen Low","startTime":542.415,"endTime":545.875,"body":"Because just to be the devil's"},{"speaker":"Galen Low","startTime":542.415,"endTime":545.875,"body":"advocate on this all, I mean, I"},{"speaker":"Galen Low","startTime":545.875,"endTime":548.425,"body":"think it stands to reason that"},{"speaker":"Galen Low","startTime":545.875,"endTime":548.425,"body":"a lot of folks, especially a"},{"speaker":"Galen Low","startTime":548.425,"endTime":550.865,"body":"lot of organizations, they're"},{"speaker":"Galen Low","startTime":548.425,"endTime":550.865,"body":"going to say, oh yeah, learning."},{"speaker":"Galen Low","startTime":550.865,"endTime":552.045,"body":"We want to learn"},{"speaker":"Galen Low","startTime":550.865,"endTime":552.045,"body":"from our mistakes."},{"speaker":"Galen Low","startTime":552.045,"endTime":553.005,"body":"We want to fail fast."},{"speaker":"Galen Low","startTime":553.005,"endTime":554.265,"body":"We want to do all these things."},{"speaker":"Galen Low","startTime":554.375,"endTime":557.295,"body":"But when it comes down to it,"},{"speaker":"Galen Low","startTime":554.375,"endTime":557.295,"body":"like not every organization is"},{"speaker":"Galen Low","startTime":557.295,"endTime":560.755,"body":"willing to invest in this, like"},{"speaker":"Galen Low","startTime":557.295,"endTime":560.755,"body":"looking backwards, this rear"},{"speaker":"Galen Low","startTime":560.755,"endTime":563.3249999999999,"body":"view mirror, they're like, what,"},{"speaker":"Galen Low","startTime":560.755,"endTime":563.3249999999999,"body":"we learned it along the way."},{"speaker":"Galen Low","startTime":563.3249999999999,"endTime":564.665,"body":"We don't need to have"},{"speaker":"Galen Low","startTime":563.3249999999999,"endTime":564.665,"body":"a meeting about it."},{"speaker":"Galen Low","startTime":564.92,"endTime":566.25,"body":"Let's just go on"},{"speaker":"Galen Low","startTime":564.92,"endTime":566.25,"body":"to the next thing."},{"speaker":"Galen Low","startTime":566.4,"endTime":568.7099999999999,"body":"But I thought just like"},{"speaker":"Galen Low","startTime":566.4,"endTime":568.7099999999999,"body":"in terms of the overall"},{"speaker":"Galen Low","startTime":568.7099999999999,"endTime":570.9499999999999,"body":"investment, and like you"},{"speaker":"Galen Low","startTime":568.7099999999999,"endTime":570.9499999999999,"body":"said, bring in someone from"},{"speaker":"Galen Low","startTime":570.9499999999999,"endTime":572.55,"body":"the outside as a facilitator."},{"speaker":"Galen Low","startTime":572.66,"endTime":575.26,"body":"And if you're not doing it,"},{"speaker":"Galen Low","startTime":572.66,"endTime":575.26,"body":"sprint over sprints or at"},{"speaker":"Galen Low","startTime":575.26,"endTime":577.62,"body":"every milestone, then maybe"},{"speaker":"Galen Low","startTime":575.26,"endTime":577.62,"body":"it's a big huzzah at the end."},{"speaker":"Galen Low","startTime":578.13,"endTime":578.98,"body":"But what is involved?"},{"speaker":"Galen Low","startTime":578.98,"endTime":581.81,"body":"What does it take to conduct a"},{"speaker":"Galen Low","startTime":578.98,"endTime":581.81,"body":"proper project retrospective?"},{"speaker":"Galen Low","startTime":582.1899999999999,"endTime":583.27,"body":"And is it worth it?"},{"speaker":"Galen Low","startTime":583.36,"endTime":585.4499999999999,"body":"If I was playing devil's"},{"speaker":"Galen Low","startTime":583.36,"endTime":585.4499999999999,"body":"advocate as an organization"},{"speaker":"Galen Low","startTime":585.4499999999999,"endTime":586.68,"body":"being like, I don't know."},{"speaker":"Galen Low","startTime":586.6899999999999,"endTime":588.6899999999999,"body":"I think people felt the"},{"speaker":"Galen Low","startTime":586.6899999999999,"endTime":588.6899999999999,"body":"pain during the project."},{"speaker":"Galen Low","startTime":588.78,"endTime":589.73,"body":"We should just move forward."},{"speaker":"Galen Low","startTime":589.73,"endTime":591.0699999999999,"body":"Let's not bring in Payson."},{"speaker":"Galen Low","startTime":591.11,"endTime":592.43,"body":"Let's not have a retrospective."},{"speaker":"Galen Low","startTime":592.7099999999999,"endTime":594.12,"body":"We'll just keep moving forward."},{"speaker":"Galen Low","startTime":594.49,"endTime":596.13,"body":"What would you say to that?"},{"speaker":"Payson Hall","startTime":596.38,"endTime":597.3299999999999,"body":"That's"},{"speaker":"Payson Hall","startTime":596.38,"endTime":597.3299999999999,"body":"a great question."},{"speaker":"Payson Hall","startTime":597.4499999999999,"endTime":599.8199999999999,"body":"Whenever we talk about process"},{"speaker":"Payson Hall","startTime":597.4499999999999,"endTime":599.8199999999999,"body":"improvement, we want to make"},{"speaker":"Payson Hall","startTime":599.8199999999999,"endTime":602.4,"body":"sure that the cost of the"},{"speaker":"Payson Hall","startTime":599.8199999999999,"endTime":602.4,"body":"lessons learned, the cost of the"},{"speaker":"Payson Hall","startTime":602.4,"endTime":605.7149999999999,"body":"improvement doesn't exceed the"},{"speaker":"Payson Hall","startTime":602.4,"endTime":605.7149999999999,"body":"value of the improvement, right?"},{"speaker":"Payson Hall","startTime":605.995,"endTime":608.245,"body":"So what's it take to"},{"speaker":"Payson Hall","startTime":605.995,"endTime":608.245,"body":"conduct a retrospective?"},{"speaker":"Payson Hall","startTime":608.285,"endTime":610.2049999999999,"body":"Let me give you an"},{"speaker":"Payson Hall","startTime":608.285,"endTime":610.2049999999999,"body":"example, walk you through."},{"speaker":"Payson Hall","startTime":610.265,"endTime":612.735,"body":"And then the first thing"},{"speaker":"Payson Hall","startTime":610.265,"endTime":612.735,"body":"I'd say is context matters."},{"speaker":"Payson Hall","startTime":612.755,"endTime":615.3349999999999,"body":"If we're talking about"},{"speaker":"Payson Hall","startTime":612.755,"endTime":615.3349999999999,"body":"multi-million dollar or"},{"speaker":"Payson Hall","startTime":615.5649999999999,"endTime":618.0849999999999,"body":"billion dollar project, it's"},{"speaker":"Payson Hall","startTime":615.5649999999999,"endTime":618.0849999999999,"body":"going to take a lot more"},{"speaker":"Payson Hall","startTime":618.0849999999999,"endTime":619.405,"body":"effort than a small project."},{"speaker":"Payson Hall","startTime":619.435,"endTime":621.035,"body":"There's going to be"},{"speaker":"Payson Hall","startTime":619.435,"endTime":621.035,"body":"a much more data."},{"speaker":"Payson Hall","startTime":621.495,"endTime":624.3299999999999,"body":"If it's a troubled project,"},{"speaker":"Payson Hall","startTime":621.495,"endTime":624.3299999999999,"body":"it's going to take more"},{"speaker":"Payson Hall","startTime":624.3299999999999,"endTime":626.5899999999999,"body":"effort than one that"},{"speaker":"Payson Hall","startTime":624.3299999999999,"endTime":626.5899999999999,"body":"went relatively smoothly."},{"speaker":"Payson Hall","startTime":626.6,"endTime":629.22,"body":"If a project crash and burn and"},{"speaker":"Payson Hall","startTime":626.6,"endTime":629.22,"body":"lawyers are involved, you're"},{"speaker":"Payson Hall","startTime":629.22,"endTime":631.52,"body":"not doing a retrospective,"},{"speaker":"Payson Hall","startTime":629.22,"endTime":631.52,"body":"you're doing an autopsy and"},{"speaker":"Payson Hall","startTime":631.52,"endTime":632.61,"body":"those can be very expensive."},{"speaker":"Payson Hall","startTime":633.27,"endTime":634.48,"body":"So here's a data point."},{"speaker":"Payson Hall","startTime":634.68,"endTime":637.56,"body":"I conducted a retrospective"},{"speaker":"Payson Hall","startTime":634.68,"endTime":637.56,"body":"recently with a team of about"},{"speaker":"Payson Hall","startTime":637.5699999999999,"endTime":640.8299999999999,"body":"12 people for a project that"},{"speaker":"Payson Hall","startTime":637.5699999999999,"endTime":640.8299999999999,"body":"went on for about 18 months."},{"speaker":"Payson Hall","startTime":640.8299999999999,"endTime":643.97,"body":"It was an internal project,"},{"speaker":"Payson Hall","startTime":640.8299999999999,"endTime":643.97,"body":"but a dozen people on"},{"speaker":"Payson Hall","startTime":643.97,"endTime":646.01,"body":"the project team project"},{"speaker":"Payson Hall","startTime":643.97,"endTime":646.01,"body":"went about 18 months."},{"speaker":"Payson Hall","startTime":646.37,"endTime":648.86,"body":"Met requirements, ran"},{"speaker":"Payson Hall","startTime":646.37,"endTime":648.86,"body":"a little bit late and"},{"speaker":"Payson Hall","startTime":648.86,"endTime":649.8299999999999,"body":"that was acceptable."},{"speaker":"Payson Hall","startTime":649.8399999999999,"endTime":650.9399999999999,"body":"No lawyers were involved."},{"speaker":"Payson Hall","startTime":651.25,"endTime":653.5799999999999,"body":"The question was, okay, Hey,"},{"speaker":"Payson Hall","startTime":651.25,"endTime":653.5799999999999,"body":"we've gotten to the end."},{"speaker":"Payson Hall","startTime":653.5899999999999,"endTime":654.5,"body":"Let's catch our breath."},{"speaker":"Payson Hall","startTime":654.56,"endTime":655.36,"body":"What did we learn from this?"},{"speaker":"Payson Hall","startTime":655.38,"endTime":656.5,"body":"What can we do differently?"},{"speaker":"Payson Hall","startTime":656.92,"endTime":661.0699999999999,"body":"So individual team members"},{"speaker":"Payson Hall","startTime":656.92,"endTime":661.0699999999999,"body":"probably spent four to six"},{"speaker":"Payson Hall","startTime":661.0699999999999,"endTime":663.53,"body":"hours each in preparation"},{"speaker":"Payson Hall","startTime":661.0699999999999,"endTime":663.53,"body":"and conducting a meeting"},{"speaker":"Payson Hall","startTime":663.53,"endTime":664.38,"body":"and doing the debrief."},{"speaker":"Payson Hall","startTime":664.98,"endTime":669.115,"body":"As a facilitator, I probably"},{"speaker":"Payson Hall","startTime":664.98,"endTime":669.115,"body":"spent a dozen hours preparing"},{"speaker":"Payson Hall","startTime":669.115,"endTime":671.775,"body":"and facilitating and"},{"speaker":"Payson Hall","startTime":669.115,"endTime":671.775,"body":"writing stuff up at the end."},{"speaker":"Payson Hall","startTime":672.395,"endTime":674.745,"body":"The project manager"},{"speaker":"Payson Hall","startTime":672.395,"endTime":674.745,"body":"probably spent 8 to 12"},{"speaker":"Payson Hall","startTime":674.745,"endTime":677.975,"body":"hours getting me information"},{"speaker":"Payson Hall","startTime":674.745,"endTime":677.975,"body":"and walking through stuff."},{"speaker":"Payson Hall","startTime":677.975,"endTime":681.7149999999999,"body":"And so, that retrospective"},{"speaker":"Payson Hall","startTime":677.975,"endTime":681.7149999999999,"body":"probably consumed about"},{"speaker":"Payson Hall","startTime":681.7239999999999,"endTime":683.5849999999999,"body":"two person weeks of effort."},{"speaker":"Payson Hall","startTime":684.025,"endTime":684.425,"body":"Okay?"},{"speaker":"Payson Hall","startTime":684.78,"endTime":685.9399999999999,"body":"Two person weeks of effort."},{"speaker":"Payson Hall","startTime":686.5899999999999,"endTime":690.4499999999999,"body":"Now, if we imagine a dozen"},{"speaker":"Payson Hall","startTime":686.5899999999999,"endTime":690.4499999999999,"body":"people, plus the project manager"},{"speaker":"Payson Hall","startTime":690.4499999999999,"endTime":693.4499999999999,"body":"working for 18 months, that's"},{"speaker":"Payson Hall","startTime":690.4499999999999,"endTime":693.4499999999999,"body":"about a thousand person weeks."},{"speaker":"Payson Hall","startTime":694.4,"endTime":698.38,"body":"So what we're saying is 0.2%"},{"speaker":"Payson Hall","startTime":694.4,"endTime":698.38,"body":"of that was spent with a look"},{"speaker":"Payson Hall","startTime":698.39,"endTime":701.5699999999999,"body":"back, trying to understand"},{"speaker":"Payson Hall","startTime":698.39,"endTime":701.5699999999999,"body":"what'd we learn from this?"},{"speaker":"Payson Hall","startTime":701.5899999999999,"endTime":702.85,"body":"What can we do differently?"},{"speaker":"Payson Hall","startTime":703.05,"endTime":704.4,"body":"What do we do that was clever?"},{"speaker":"Payson Hall","startTime":704.75,"endTime":705.6899999999999,"body":"So think about it."},{"speaker":"Payson Hall","startTime":705.91,"endTime":708.51,"body":"All you have to do is find a way"},{"speaker":"Payson Hall","startTime":705.91,"endTime":708.51,"body":"to say two person weeks worth"},{"speaker":"Payson Hall","startTime":708.51,"endTime":711.15,"body":"of effort, and you've got a"},{"speaker":"Payson Hall","startTime":708.51,"endTime":711.15,"body":"positive return on investment."},{"speaker":"Payson Hall","startTime":711.5799999999999,"endTime":713.04,"body":"And that happens in"},{"speaker":"Payson Hall","startTime":711.5799999999999,"endTime":713.04,"body":"a couple of ways."},{"speaker":"Payson Hall","startTime":713.04,"endTime":714.49,"body":"It can be structural, right?"},{"speaker":"Payson Hall","startTime":714.75,"endTime":717.18,"body":"Hey, here's a recommendation"},{"speaker":"Payson Hall","startTime":714.75,"endTime":717.18,"body":"to the PMO to do this thing"},{"speaker":"Payson Hall","startTime":717.18,"endTime":719.149,"body":"differently that's going"},{"speaker":"Payson Hall","startTime":717.18,"endTime":719.149,"body":"to save you time and grief."},{"speaker":"Payson Hall","startTime":719.6899999999999,"endTime":721.04,"body":"And it also can be organic."},{"speaker":"Payson Hall","startTime":721.05,"endTime":722.23,"body":"It's Hey guys, you know what?"},{"speaker":"Payson Hall","startTime":722.78,"endTime":725.92,"body":"We went out of our way in"},{"speaker":"Payson Hall","startTime":722.78,"endTime":725.92,"body":"this project to make sure that"},{"speaker":"Payson Hall","startTime":725.92,"endTime":729.31,"body":"we did a code review, just"},{"speaker":"Payson Hall","startTime":725.92,"endTime":729.31,"body":"picking something at random."},{"speaker":"Payson Hall","startTime":729.9599999999999,"endTime":731.5799999999999,"body":"And that really helped."},{"speaker":"Payson Hall","startTime":731.8299999999999,"endTime":732.79,"body":"We experimented with it."},{"speaker":"Payson Hall","startTime":732.8,"endTime":733.67,"body":"It really helped."},{"speaker":"Payson Hall","startTime":734.2099999999999,"endTime":738.0799999999999,"body":"Now, everybody in the team, the"},{"speaker":"Payson Hall","startTime":734.2099999999999,"endTime":738.0799999999999,"body":"next project, a lot of times"},{"speaker":"Payson Hall","startTime":738.0799999999999,"endTime":739.64,"body":"they explode like a seed pod."},{"speaker":"Payson Hall","startTime":739.64,"endTime":741.66,"body":"They go off, they might work on"},{"speaker":"Payson Hall","startTime":739.64,"endTime":741.66,"body":"the same project together, might"},{"speaker":"Payson Hall","startTime":741.66,"endTime":742.73,"body":"work on different projects."},{"speaker":"Payson Hall","startTime":743.1,"endTime":746.4499999999999,"body":"They're carrying those lessons"},{"speaker":"Payson Hall","startTime":743.1,"endTime":746.4499999999999,"body":"learned and can advocate for"},{"speaker":"Payson Hall","startTime":746.4499999999999,"endTime":747.4499999999999,"body":"them on the next project."},{"speaker":"Payson Hall","startTime":747.9599999999999,"endTime":750.75,"body":"So, I've never seen a"},{"speaker":"Payson Hall","startTime":747.9599999999999,"endTime":750.75,"body":"retrospective where we didn't"},{"speaker":"Payson Hall","startTime":750.75,"endTime":753.04,"body":"come out, we didn't at the"},{"speaker":"Payson Hall","startTime":750.75,"endTime":753.04,"body":"end say, Hey, here's a list of"},{"speaker":"Payson Hall","startTime":753.05,"endTime":755.56,"body":"findings, recommendations, and"},{"speaker":"Payson Hall","startTime":753.05,"endTime":755.56,"body":"suggestions and I think that"},{"speaker":"Payson Hall","startTime":755.98,"endTime":759.0799999999999,"body":"this is worth at least the two"},{"speaker":"Payson Hall","startTime":755.98,"endTime":759.0799999999999,"body":"person weeks that we invest."},{"speaker":"Galen Low","startTime":759.3199999999999,"endTime":759.76,"body":"Fair enough."},{"speaker":"Galen Low","startTime":759.8399999999999,"endTime":762.92,"body":"And I mean, we're talking"},{"speaker":"Galen Low","startTime":759.8399999999999,"endTime":762.92,"body":"about larger projects, but is"},{"speaker":"Galen Low","startTime":762.92,"endTime":766.02,"body":"there a small, like a lower"},{"speaker":"Galen Low","startTime":762.92,"endTime":766.02,"body":"limit for smaller projects?"},{"speaker":"Galen Low","startTime":766.02,"endTime":768.54,"body":"Do your project only"},{"speaker":"Galen Low","startTime":766.02,"endTime":768.54,"body":"lasted four weeks?"},{"speaker":"Galen Low","startTime":769.025,"endTime":772.2049999999999,"body":"Investing two person weeks"},{"speaker":"Galen Low","startTime":769.025,"endTime":772.2049999999999,"body":"into it seems like the"},{"speaker":"Galen Low","startTime":772.2049999999999,"endTime":773.415,"body":"ROI might not be there."},{"speaker":"Galen Low","startTime":773.4549999999999,"endTime":775.655,"body":"Do you just scrap it and"},{"speaker":"Galen Low","startTime":773.4549999999999,"endTime":775.655,"body":"say, no, we can't we won't"},{"speaker":"Galen Low","startTime":775.655,"endTime":776.8249999999999,"body":"do a retrospective on these."},{"speaker":"Galen Low","startTime":776.8249999999999,"endTime":777.7049999999999,"body":"Do you aggregate them?"},{"speaker":"Galen Low","startTime":777.785,"endTime":780.615,"body":"So you have five small projects"},{"speaker":"Galen Low","startTime":777.785,"endTime":780.615,"body":"do a retrospective together or?"},{"speaker":"Payson Hall","startTime":780.7149999999999,"endTime":782.665,"body":"No, that"},{"speaker":"Payson Hall","startTime":780.7149999999999,"endTime":782.665,"body":"was actually a mistake I"},{"speaker":"Payson Hall","startTime":782.665,"endTime":783.8149999999999,"body":"made early in my career."},{"speaker":"Payson Hall","startTime":783.8249999999999,"endTime":786.375,"body":"You don't want to have anybody"},{"speaker":"Payson Hall","startTime":783.8249999999999,"endTime":786.375,"body":"in a retrospective that wasn't"},{"speaker":"Payson Hall","startTime":786.375,"endTime":787.3149999999999,"body":"involved in the project."},{"speaker":"Payson Hall","startTime":787.485,"endTime":789.785,"body":"Just because let's"},{"speaker":"Payson Hall","startTime":787.485,"endTime":789.785,"body":"assume that the team is"},{"speaker":"Payson Hall","startTime":789.785,"endTime":791.645,"body":"not at war with itself."},{"speaker":"Payson Hall","startTime":791.97,"endTime":794.62,"body":"The team is, if you're going to"},{"speaker":"Payson Hall","startTime":791.97,"endTime":794.62,"body":"have a candid conversation about"},{"speaker":"Payson Hall","startTime":794.62,"endTime":797.05,"body":"what worked and what didn't and"},{"speaker":"Payson Hall","startTime":794.62,"endTime":797.05,"body":"all, yeah, I, I screwed this up."},{"speaker":"Payson Hall","startTime":797.05,"endTime":798.15,"body":"I could have done"},{"speaker":"Payson Hall","startTime":797.05,"endTime":798.15,"body":"this differently."},{"speaker":"Payson Hall","startTime":798.51,"endTime":800.2099999999999,"body":"People are much more"},{"speaker":"Payson Hall","startTime":798.51,"endTime":800.2099999999999,"body":"comfortable doing that with"},{"speaker":"Payson Hall","startTime":800.2099999999999,"endTime":802.4,"body":"an intimate team that they've"},{"speaker":"Payson Hall","startTime":800.2099999999999,"endTime":802.4,"body":"worked with than a bunch of"},{"speaker":"Payson Hall","startTime":802.4,"endTime":804.89,"body":"strangers, so I would never"},{"speaker":"Payson Hall","startTime":802.4,"endTime":804.89,"body":"would consider aggregating."},{"speaker":"Payson Hall","startTime":805.17,"endTime":808.02,"body":"After we'd done a series of"},{"speaker":"Payson Hall","startTime":805.17,"endTime":808.02,"body":"small retrospectives, getting"},{"speaker":"Payson Hall","startTime":808.02,"endTime":809.92,"body":"the project managers together"},{"speaker":"Payson Hall","startTime":808.02,"endTime":809.92,"body":"and saying, what are the common"},{"speaker":"Payson Hall","startTime":809.92,"endTime":812.65,"body":"threads might be an interesting"},{"speaker":"Payson Hall","startTime":809.92,"endTime":812.65,"body":"thing that PMO wanted to do."},{"speaker":"Payson Hall","startTime":812.99,"endTime":815.3199999999999,"body":"But for a retrospective,"},{"speaker":"Payson Hall","startTime":812.99,"endTime":815.3199999999999,"body":"I don't want any, I"},{"speaker":"Payson Hall","startTime":815.3199999999999,"endTime":816.27,"body":"don't want any tourists."},{"speaker":"Payson Hall","startTime":816.29,"endTime":817.73,"body":"I want to make sure"},{"speaker":"Payson Hall","startTime":816.29,"endTime":817.73,"body":"it's just the team."},{"speaker":"Payson Hall","startTime":818.12,"endTime":820.51,"body":"To your question about, can"},{"speaker":"Payson Hall","startTime":818.12,"endTime":820.51,"body":"we do this on a small scale?"},{"speaker":"Payson Hall","startTime":820.51,"endTime":821.1999999999999,"body":"Absolutely."},{"speaker":"Payson Hall","startTime":821.63,"endTime":824.41,"body":"The formal process that"},{"speaker":"Payson Hall","startTime":821.63,"endTime":824.41,"body":"we'll talk about in a minute,"},{"speaker":"Payson Hall","startTime":824.4499999999999,"endTime":825.31,"body":"I'll walk you through."},{"speaker":"Payson Hall","startTime":825.76,"endTime":828.24,"body":"The thing is on an 18 month"},{"speaker":"Payson Hall","startTime":825.76,"endTime":828.24,"body":"project, people feel like"},{"speaker":"Payson Hall","startTime":828.24,"endTime":830.17,"body":"they come in every day and"},{"speaker":"Payson Hall","startTime":828.24,"endTime":830.17,"body":"they hop on the hamster wheel"},{"speaker":"Payson Hall","startTime":830.47,"endTime":833.13,"body":"for 18 months and there's"},{"speaker":"Payson Hall","startTime":830.47,"endTime":833.13,"body":"some significant events, but"},{"speaker":"Payson Hall","startTime":833.13,"endTime":834.53,"body":"it's easy to lose context."},{"speaker":"Payson Hall","startTime":834.53,"endTime":836.75,"body":"It's easy to, like you said,"},{"speaker":"Payson Hall","startTime":834.53,"endTime":836.75,"body":"not see the forest for the tree."},{"speaker":"Payson Hall","startTime":837.23,"endTime":839.3299999999999,"body":"And so taking some time"},{"speaker":"Payson Hall","startTime":837.23,"endTime":839.3299999999999,"body":"out and saying, here's some"},{"speaker":"Payson Hall","startTime":839.3299999999999,"endTime":842.9399999999999,"body":"significant developments along"},{"speaker":"Payson Hall","startTime":839.3299999999999,"endTime":842.9399999999999,"body":"the way can be really helpful."},{"speaker":"Payson Hall","startTime":843.35,"endTime":845.37,"body":"And investment in two weeks,"},{"speaker":"Payson Hall","startTime":843.35,"endTime":845.37,"body":"we were talking about."},{"speaker":"Payson Hall","startTime":845.8,"endTime":848.89,"body":"I could see that on a three"},{"speaker":"Payson Hall","startTime":845.8,"endTime":848.89,"body":"or four week project, maybe"},{"speaker":"Payson Hall","startTime":848.89,"endTime":852.26,"body":"getting together for an hour,"},{"speaker":"Payson Hall","startTime":848.89,"endTime":852.26,"body":"we could probably take care of"},{"speaker":"Payson Hall","startTime":852.27,"endTime":853.3199999999999,"body":"most of what needed to happen."},{"speaker":"Payson Hall","startTime":853.35,"endTime":855.42,"body":"I'd probably want to prep"},{"speaker":"Payson Hall","startTime":853.35,"endTime":855.42,"body":"a little bit and make"},{"speaker":"Payson Hall","startTime":855.42,"endTime":857.41,"body":"sure I understood the"},{"speaker":"Payson Hall","startTime":855.42,"endTime":857.41,"body":"project, understood, from"},{"speaker":"Payson Hall","startTime":857.41,"endTime":859.759,"body":"the project manager, what"},{"speaker":"Payson Hall","startTime":857.41,"endTime":859.759,"body":"might they be looking for?"},{"speaker":"Payson Hall","startTime":860.1899999999999,"endTime":863.0,"body":"But yeah, you could probably do"},{"speaker":"Payson Hall","startTime":860.1899999999999,"endTime":863.0,"body":"a retrospective like that pretty"},{"speaker":"Payson Hall","startTime":863.0,"endTime":864.5799999999999,"body":"informally in an hour or two."},{"speaker":"Galen Low","startTime":865.04,"endTime":866.4,"body":"I think you"},{"speaker":"Galen Low","startTime":865.04,"endTime":866.4,"body":"raised it earlier, right?"},{"speaker":"Galen Low","startTime":866.4,"endTime":869.6899999999999,"body":"And in an agile sort of"},{"speaker":"Galen Low","startTime":866.4,"endTime":869.6899999999999,"body":"framework, you might be doing"},{"speaker":"Galen Low","startTime":869.6899999999999,"endTime":874.01,"body":"a retrospective of some sorts"},{"speaker":"Galen Low","startTime":869.6899999999999,"endTime":874.01,"body":"every sprint and yeah, maybe"},{"speaker":"Galen Low","startTime":874.01,"endTime":876.5899999999999,"body":"it does require a sort of"},{"speaker":"Galen Low","startTime":874.01,"endTime":876.5899999999999,"body":"reflection at the end of the"},{"speaker":"Galen Low","startTime":876.5899999999999,"endTime":878.85,"body":"project to bring all those"},{"speaker":"Galen Low","startTime":876.5899999999999,"endTime":878.85,"body":"learnings together and make"},{"speaker":"Galen Low","startTime":878.85,"endTime":879.98,"body":"recommendations from them."},{"speaker":"Galen Low","startTime":880.1999999999999,"endTime":883.52,"body":"But I like that notion that"},{"speaker":"Galen Low","startTime":880.1999999999999,"endTime":883.52,"body":"those two person weeks, it"},{"speaker":"Galen Low","startTime":883.52,"endTime":885.8299999999999,"body":"doesn't all have to happen,"},{"speaker":"Galen Low","startTime":883.52,"endTime":885.8299999999999,"body":"at the end of a project."},{"speaker":"Galen Low","startTime":885.8399999999999,"endTime":888.805,"body":"And that was even a project"},{"speaker":"Galen Low","startTime":885.8399999999999,"endTime":888.805,"body":"that is whatever a team of 12,"},{"speaker":"Galen Low","startTime":888.855,"endTime":891.475,"body":"and pretty large scale, there"},{"speaker":"Galen Low","startTime":888.855,"endTime":891.475,"body":"are smaller ways to do that."},{"speaker":"Galen Low","startTime":891.495,"endTime":893.015,"body":"So, yeah, I want to dive"},{"speaker":"Galen Low","startTime":891.495,"endTime":893.015,"body":"into that when we get"},{"speaker":"Galen Low","startTime":893.035,"endTime":894.295,"body":"into the process as well."},{"speaker":"Payson Hall","startTime":894.8249999999999,"endTime":894.915,"body":"Yeah."},{"speaker":"Payson Hall","startTime":894.915,"endTime":897.165,"body":"We'll figure if you had a"},{"speaker":"Payson Hall","startTime":894.915,"endTime":897.165,"body":"team of eight getting all the"},{"speaker":"Payson Hall","startTime":897.165,"endTime":900.1949999999999,"body":"wires in one room for an hour,"},{"speaker":"Payson Hall","startTime":897.165,"endTime":900.1949999999999,"body":"there's eight person hours."},{"speaker":"Payson Hall","startTime":900.275,"endTime":902.2049999999999,"body":"Maybe a couple hours of"},{"speaker":"Payson Hall","startTime":900.275,"endTime":902.2049999999999,"body":"prep, a couple hours to the"},{"speaker":"Payson Hall","startTime":902.2049999999999,"endTime":904.045,"body":"project manager after you"},{"speaker":"Payson Hall","startTime":902.2049999999999,"endTime":904.045,"body":"might be able to pull the"},{"speaker":"Payson Hall","startTime":904.045,"endTime":905.505,"body":"whole thing off in 12 hours."},{"speaker":"Payson Hall","startTime":905.855,"endTime":907.995,"body":"And that includes coming"},{"speaker":"Payson Hall","startTime":905.855,"endTime":907.995,"body":"up with a one page bullet"},{"speaker":"Payson Hall","startTime":907.995,"endTime":909.875,"body":"list of here's what we"},{"speaker":"Payson Hall","startTime":907.995,"endTime":909.875,"body":"learned that along the way."},{"speaker":"Galen Low","startTime":910.15,"endTime":911.8399999999999,"body":"And there's the"},{"speaker":"Galen Low","startTime":910.15,"endTime":911.8399999999999,"body":"opportunity costs here, right?"},{"speaker":"Galen Low","startTime":911.8399999999999,"endTime":913.61,"body":"I mean, I know I was playing"},{"speaker":"Galen Low","startTime":911.8399999999999,"endTime":913.61,"body":"the devil's advocate earlier,"},{"speaker":"Galen Low","startTime":913.61,"endTime":916.5799999999999,"body":"but you know, if you spend that"},{"speaker":"Galen Low","startTime":913.61,"endTime":916.5799999999999,"body":"hour and uncover something,"},{"speaker":"Galen Low","startTime":916.5799999999999,"endTime":918.98,"body":"a lesson that will save you"},{"speaker":"Galen Low","startTime":916.5799999999999,"endTime":918.98,"body":"half a million dollars every"},{"speaker":"Galen Low","startTime":918.98,"endTime":921.16,"body":"time, well, I mean, it's"},{"speaker":"Galen Low","startTime":918.98,"endTime":921.16,"body":"paid for itself tenfold."},{"speaker":"Galen Low","startTime":921.53,"endTime":925.23,"body":"So there's that sort of the cost"},{"speaker":"Galen Low","startTime":921.53,"endTime":925.23,"body":"of not doing a retrospective."},{"speaker":"Galen Low","startTime":925.67,"endTime":926.74,"body":"It's something to think through."},{"speaker":"Galen Low","startTime":927.03,"endTime":928.91,"body":"You mentioned something"},{"speaker":"Galen Low","startTime":927.03,"endTime":928.91,"body":"earlier, you were talking about"},{"speaker":"Galen Low","startTime":928.92,"endTime":930.5899999999999,"body":"internal teams as your example."},{"speaker":"Galen Low","startTime":930.81,"endTime":933.3,"body":"I know a lot of folks listening,"},{"speaker":"Galen Low","startTime":930.81,"endTime":933.3,"body":"they work at agencies and I"},{"speaker":"Galen Low","startTime":933.3,"endTime":935.61,"body":"know it comes up a lot where,"},{"speaker":"Galen Low","startTime":933.3,"endTime":935.61,"body":"they're working for a client."},{"speaker":"Galen Low","startTime":936.1,"endTime":938.48,"body":"The client doesn't want to pay"},{"speaker":"Galen Low","startTime":936.1,"endTime":938.48,"body":"for the retrospective because"},{"speaker":"Galen Low","startTime":938.48,"endTime":940.9499999999999,"body":"they're like, that's how you"},{"speaker":"Galen Low","startTime":938.48,"endTime":940.9499999999999,"body":"get better as an organization."},{"speaker":"Galen Low","startTime":941.16,"endTime":944.2099999999999,"body":"Meanwhile, their leadership"},{"speaker":"Galen Low","startTime":941.16,"endTime":944.2099999999999,"body":"team doesn't want to invest in"},{"speaker":"Galen Low","startTime":944.2099999999999,"endTime":947.2289999999999,"body":"it either because they're like,"},{"speaker":"Galen Low","startTime":944.2099999999999,"endTime":947.2289999999999,"body":"well, this is not billable time."},{"speaker":"Galen Low","startTime":947.23,"endTime":949.869,"body":"So what we're going to"},{"speaker":"Galen Low","startTime":947.23,"endTime":949.869,"body":"sequester eight or 12 people,"},{"speaker":"Galen Low","startTime":950.01,"endTime":953.77,"body":"for X amount of time to talk"},{"speaker":"Galen Low","startTime":950.01,"endTime":953.77,"body":"about how a project went"},{"speaker":"Galen Low","startTime":953.8299999999999,"endTime":955.56,"body":"and we won't make any money."},{"speaker":"Galen Low","startTime":955.56,"endTime":956.4599999999999,"body":"No, let's not do that."},{"speaker":"Galen Low","startTime":956.4599999999999,"endTime":957.47,"body":"And I've actually been in that."},{"speaker":"Galen Low","startTime":957.47,"endTime":958.79,"body":"I've actually had"},{"speaker":"Galen Low","startTime":957.47,"endTime":958.79,"body":"a retrospective."},{"speaker":"Galen Low","startTime":958.99,"endTime":960.97,"body":"I've had a CEO walk in"},{"speaker":"Galen Low","startTime":958.99,"endTime":960.97,"body":"and be like, everyone"},{"speaker":"Galen Low","startTime":960.97,"endTime":961.54,"body":"get out of the room."},{"speaker":"Galen Low","startTime":961.76,"endTime":962.4399999999999,"body":"This is a waste of time."},{"speaker":"Galen Low","startTime":962.4399999999999,"endTime":964.4,"body":"Get back to work"},{"speaker":"Galen Low","startTime":962.4399999999999,"endTime":964.4,"body":"on billable stuff."},{"speaker":"Galen Low","startTime":964.51,"endTime":968.42,"body":"And that was a sort of big wake"},{"speaker":"Galen Low","startTime":964.51,"endTime":968.42,"body":"up call for me to be like, Oh"},{"speaker":"Galen Low","startTime":968.42,"endTime":971.77,"body":"yeah, not everyone finds this"},{"speaker":"Galen Low","startTime":968.42,"endTime":971.77,"body":"valuable in like the business"},{"speaker":"Galen Low","startTime":971.77,"endTime":972.9499999999999,"body":"mechanics of an agency."},{"speaker":"Galen Low","startTime":972.9499999999999,"endTime":976.42,"body":"But just in terms of people who"},{"speaker":"Galen Low","startTime":972.9499999999999,"endTime":976.42,"body":"are leading a project and seeing"},{"speaker":"Galen Low","startTime":976.42,"endTime":979.02,"body":"the value of a retrospective,"},{"speaker":"Galen Low","startTime":976.42,"endTime":979.02,"body":"like how can they advocate"},{"speaker":"Galen Low","startTime":979.03,"endTime":982.47,"body":"for this type of learning and"},{"speaker":"Galen Low","startTime":979.03,"endTime":982.47,"body":"how can they convince their"},{"speaker":"Galen Low","startTime":982.53,"endTime":985.93,"body":"owners, like agency owners and"},{"speaker":"Galen Low","startTime":982.53,"endTime":985.93,"body":"the leadership teams to see"},{"speaker":"Galen Low","startTime":985.93,"endTime":988.27,"body":"the value of a retrospective"},{"speaker":"Galen Low","startTime":985.93,"endTime":988.27,"body":"that's not billable?"},{"speaker":"Payson Hall","startTime":988.75,"endTime":991.0899999999999,"body":"I want to be"},{"speaker":"Payson Hall","startTime":988.75,"endTime":991.0899999999999,"body":"polite, but if I was working"},{"speaker":"Payson Hall","startTime":991.0899999999999,"endTime":993.8199999999999,"body":"somewhere where the CEO"},{"speaker":"Payson Hall","startTime":991.0899999999999,"endTime":993.8199999999999,"body":"came in and said, we don't"},{"speaker":"Payson Hall","startTime":993.8299999999999,"endTime":996.26,"body":"need to do the next project"},{"speaker":"Payson Hall","startTime":993.8299999999999,"endTime":996.26,"body":"any better than this one."},{"speaker":"Payson Hall","startTime":996.7049999999999,"endTime":998.175,"body":"And there's nothing"},{"speaker":"Payson Hall","startTime":996.7049999999999,"endTime":998.175,"body":"better to learn."},{"speaker":"Payson Hall","startTime":998.2049999999999,"endTime":999.5749999999999,"body":"I get my resume together."},{"speaker":"Payson Hall","startTime":1000.615,"endTime":1001.8349999999999,"body":"That would trouble me greatly."},{"speaker":"Payson Hall","startTime":1001.995,"endTime":1005.105,"body":"Before I left to start"},{"speaker":"Payson Hall","startTime":1001.995,"endTime":1005.105,"body":"Catalysis Group, I worked"},{"speaker":"Payson Hall","startTime":1005.105,"endTime":1007.685,"body":"for IBM professional"},{"speaker":"Payson Hall","startTime":1005.105,"endTime":1007.685,"body":"services for four years doing"},{"speaker":"Payson Hall","startTime":1007.685,"endTime":1009.025,"body":"multi-million dollar projects."},{"speaker":"Payson Hall","startTime":1009.265,"endTime":1010.175,"body":"And you're right."},{"speaker":"Payson Hall","startTime":1010.285,"endTime":1011.9649999999999,"body":"Typically, the client"},{"speaker":"Payson Hall","startTime":1010.285,"endTime":1011.9649999999999,"body":"doesn't pay for this."},{"speaker":"Payson Hall","startTime":1012.005,"endTime":1013.415,"body":"The organization pays for it."},{"speaker":"Payson Hall","startTime":1013.735,"endTime":1017.225,"body":"And the organization pays for"},{"speaker":"Payson Hall","startTime":1013.735,"endTime":1017.225,"body":"it because can we, what do"},{"speaker":"Payson Hall","startTime":1017.225,"endTime":1020.095,"body":"we, what could we do better in"},{"speaker":"Payson Hall","startTime":1017.225,"endTime":1020.095,"body":"terms of customer satisfaction?"},{"speaker":"Payson Hall","startTime":1020.105,"endTime":1022.2149999999999,"body":"What can we do better"},{"speaker":"Payson Hall","startTime":1020.105,"endTime":1022.2149999999999,"body":"in terms of efficiency?"},{"speaker":"Payson Hall","startTime":1022.365,"endTime":1025.355,"body":"Where did we misstep so that"},{"speaker":"Payson Hall","startTime":1022.365,"endTime":1025.355,"body":"we can do process improvement?"},{"speaker":"Payson Hall","startTime":1025.825,"endTime":1028.825,"body":"Particularly consulting firms,"},{"speaker":"Payson Hall","startTime":1025.825,"endTime":1028.825,"body":"you stop and think about, what"},{"speaker":"Payson Hall","startTime":1028.825,"endTime":1030.435,"body":"are you charging by the hour?"},{"speaker":"Payson Hall","startTime":1030.855,"endTime":1034.625,"body":"How many hours do you have"},{"speaker":"Payson Hall","startTime":1030.855,"endTime":1034.625,"body":"to save before it has value?"},{"speaker":"Payson Hall","startTime":1035.025,"endTime":1038.445,"body":"And just to point out for people"},{"speaker":"Payson Hall","startTime":1035.025,"endTime":1038.445,"body":"that don't do consulting, Mike"},{"speaker":"Payson Hall","startTime":1038.445,"endTime":1040.465,"body":"Billing rates $2000 a day."},{"speaker":"Payson Hall","startTime":1040.505,"endTime":1041.905,"body":"That's not what I get paid."},{"speaker":"Payson Hall","startTime":1042.435,"endTime":1045.425,"body":"So when I'm doing administrative"},{"speaker":"Payson Hall","startTime":1042.435,"endTime":1045.425,"body":"time, it's not costing the"},{"speaker":"Payson Hall","startTime":1045.425,"endTime":1047.5149999999999,"body":"organization $2000 a day."},{"speaker":"Payson Hall","startTime":1047.825,"endTime":1050.685,"body":"If I do admin time with a"},{"speaker":"Payson Hall","startTime":1047.825,"endTime":1050.685,"body":"group of, six people for an"},{"speaker":"Payson Hall","startTime":1050.695,"endTime":1053.415,"body":"hour and we figure out, Hey,"},{"speaker":"Payson Hall","startTime":1050.695,"endTime":1053.415,"body":"here's a way we can save four"},{"speaker":"Payson Hall","startTime":1053.415,"endTime":1054.555,"body":"days on the next project."},{"speaker":"Payson Hall","startTime":1054.605,"endTime":1057.125,"body":"We just massively paid"},{"speaker":"Payson Hall","startTime":1054.605,"endTime":1057.125,"body":"for the retrospect."},{"speaker":"Payson Hall","startTime":1058.0149999999999,"endTime":1059.635,"body":"So, I don't know the context."},{"speaker":"Payson Hall","startTime":1059.635,"endTime":1061.545,"body":"It could be the organization"},{"speaker":"Payson Hall","startTime":1059.635,"endTime":1061.545,"body":"you're talking about"},{"speaker":"Payson Hall","startTime":1061.545,"endTime":1062.435,"body":"was bleeding money."},{"speaker":"Payson Hall","startTime":1062.435,"endTime":1065.055,"body":"The CEO needed you guys"},{"speaker":"Payson Hall","startTime":1062.435,"endTime":1065.055,"body":"generating revenue, but in"},{"speaker":"Payson Hall","startTime":1065.055,"endTime":1067.79,"body":"general, in my experience,"},{"speaker":"Payson Hall","startTime":1065.055,"endTime":1067.79,"body":"it's not a hard sell."},{"speaker":"Payson Hall","startTime":1068.75,"endTime":1071.25,"body":"And one of the things that you"},{"speaker":"Payson Hall","startTime":1068.75,"endTime":1071.25,"body":"can do is you can start small."},{"speaker":"Payson Hall","startTime":1071.48,"endTime":1073.37,"body":"You were saying, okay, what"},{"speaker":"Payson Hall","startTime":1071.48,"endTime":1073.37,"body":"if it's a short project?"},{"speaker":"Payson Hall","startTime":1073.3799999999999,"endTime":1073.66,"body":"Great."},{"speaker":"Payson Hall","startTime":1073.76,"endTime":1074.87,"body":"Let's get together over lunch."},{"speaker":"Payson Hall","startTime":1074.87,"endTime":1075.54,"body":"Let's get together."},{"speaker":"Payson Hall","startTime":1075.75,"endTime":1076.7,"body":"Set up an hour."},{"speaker":"Payson Hall","startTime":1077.1,"endTime":1081.03,"body":"When I was a puppy, I worked"},{"speaker":"Payson Hall","startTime":1077.1,"endTime":1081.03,"body":"for a Price Waterhouse and it"},{"speaker":"Payson Hall","startTime":1081.03,"endTime":1085.8799999999999,"body":"was amusing to me that every"},{"speaker":"Payson Hall","startTime":1081.03,"endTime":1085.8799999999999,"body":"month the partners had a special"},{"speaker":"Payson Hall","startTime":1085.8899999999999,"endTime":1089.46,"body":"breakfast for the staff and it"},{"speaker":"Payson Hall","startTime":1085.8899999999999,"endTime":1089.46,"body":"started at seven in the morning."},{"speaker":"Payson Hall","startTime":1089.96,"endTime":1091.55,"body":"And we all showed up at"},{"speaker":"Payson Hall","startTime":1089.96,"endTime":1091.55,"body":"seven in the morning and they"},{"speaker":"Payson Hall","startTime":1091.55,"endTime":1094.82,"body":"bought us breakfast and we"},{"speaker":"Payson Hall","startTime":1091.55,"endTime":1094.82,"body":"thought we are skating, man."},{"speaker":"Payson Hall","startTime":1094.99,"endTime":1096.05,"body":"We are so bougie."},{"speaker":"Payson Hall","startTime":1096.07,"endTime":1098.37,"body":"They're buying us breakfast"},{"speaker":"Payson Hall","startTime":1096.07,"endTime":1098.37,"body":"in this fancy place."},{"speaker":"Payson Hall","startTime":1098.6,"endTime":1100.6299999999999,"body":"And the partners are all"},{"speaker":"Payson Hall","startTime":1098.6,"endTime":1100.6299999999999,"body":"thinking, I just tricked"},{"speaker":"Payson Hall","startTime":1100.6299999999999,"endTime":1103.03,"body":"all these dupes into"},{"speaker":"Payson Hall","startTime":1100.6299999999999,"endTime":1103.03,"body":"coming into work two hours"},{"speaker":"Payson Hall","startTime":1103.03,"endTime":1105.18,"body":"early for a staff meeting."},{"speaker":"Payson Hall","startTime":1105.32,"endTime":1107.0,"body":"And they're happy"},{"speaker":"Payson Hall","startTime":1105.32,"endTime":1107.0,"body":"because I fed them."},{"speaker":"Payson Hall","startTime":1107.56,"endTime":1110.0049999999999,"body":"So yeah, I think"},{"speaker":"Payson Hall","startTime":1107.56,"endTime":1110.0049999999999,"body":"professional services"},{"speaker":"Payson Hall","startTime":1110.0049999999999,"endTime":1112.465,"body":"agencies generally, they're"},{"speaker":"Payson Hall","startTime":1110.0049999999999,"endTime":1112.465,"body":"trying to build things up."},{"speaker":"Payson Hall","startTime":1112.475,"endTime":1114.445,"body":"There can be mitigating"},{"speaker":"Payson Hall","startTime":1112.475,"endTime":1114.445,"body":"circumstances, right?"},{"speaker":"Payson Hall","startTime":1114.445,"endTime":1116.375,"body":"If something's on fire,"},{"speaker":"Payson Hall","startTime":1114.445,"endTime":1116.375,"body":"I can understand the CEO"},{"speaker":"Payson Hall","startTime":1116.375,"endTime":1118.435,"body":"saying, no, put out this"},{"speaker":"Payson Hall","startTime":1116.375,"endTime":1118.435,"body":"fire, then come back."},{"speaker":"Payson Hall","startTime":1118.955,"endTime":1121.055,"body":"But I think start small."},{"speaker":"Payson Hall","startTime":1121.055,"endTime":1123.605,"body":"I think the value retrospectives"},{"speaker":"Payson Hall","startTime":1121.055,"endTime":1123.605,"body":"will demonstrate itself."},{"speaker":"Payson Hall","startTime":1123.845,"endTime":1126.835,"body":"One of the things similar"},{"speaker":"Payson Hall","startTime":1123.845,"endTime":1126.835,"body":"to risk management too, is"},{"speaker":"Payson Hall","startTime":1126.835,"endTime":1129.715,"body":"when you get a nugget out of"},{"speaker":"Payson Hall","startTime":1126.835,"endTime":1129.715,"body":"a retrospective or you get"},{"speaker":"Payson Hall","startTime":1129.905,"endTime":1133.2649999999999,"body":"a risk management session,"},{"speaker":"Payson Hall","startTime":1129.905,"endTime":1133.2649999999999,"body":"saves you a bunch of grief."},{"speaker":"Payson Hall","startTime":1133.875,"endTime":1137.165,"body":"Tell people, Hey, we did this"},{"speaker":"Payson Hall","startTime":1133.875,"endTime":1137.165,"body":"retrospective, came up with this"},{"speaker":"Payson Hall","startTime":1137.165,"endTime":1139.855,"body":"idea, we applied it on the next"},{"speaker":"Payson Hall","startTime":1137.165,"endTime":1139.855,"body":"project, it saved us two weeks."},{"speaker":"Payson Hall","startTime":1140.225,"endTime":1143.955,"body":"That's how to convince the execs"},{"speaker":"Payson Hall","startTime":1140.225,"endTime":1143.955,"body":"that it's a good use of time."},{"speaker":"Payson Hall","startTime":1144.145,"endTime":1145.915,"body":"But start small, so it's"},{"speaker":"Payson Hall","startTime":1144.145,"endTime":1145.915,"body":"not a huge investment."},{"speaker":"Galen Low","startTime":1146.575,"endTime":1148.0149999999999,"body":"Start small and"},{"speaker":"Galen Low","startTime":1146.575,"endTime":1148.0149999999999,"body":"get some evidence, right?"},{"speaker":"Galen Low","startTime":1148.0149999999999,"endTime":1150.655,"body":"Proof points to be like,"},{"speaker":"Galen Low","startTime":1148.0149999999999,"endTime":1150.655,"body":"Hey, this created value"},{"speaker":"Galen Low","startTime":1150.665,"endTime":1151.495,"body":"last time we did it."},{"speaker":"Galen Low","startTime":1151.5149999999999,"endTime":1154.645,"body":"Maybe ask for forgiveness"},{"speaker":"Galen Low","startTime":1151.5149999999999,"endTime":1154.645,"body":"rather than permission in some"},{"speaker":"Galen Low","startTime":1154.645,"endTime":1156.855,"body":"cases, if you're doing that,"},{"speaker":"Galen Low","startTime":1154.645,"endTime":1156.855,"body":"and then get the proof points"},{"speaker":"Galen Low","startTime":1157.125,"endTime":1158.045,"body":"that I think that's huge."},{"speaker":"Galen Low","startTime":1158.045,"endTime":1159.975,"body":"Because I think a lot of the"},{"speaker":"Galen Low","startTime":1158.045,"endTime":1159.975,"body":"time it's just that they're"},{"speaker":"Galen Low","startTime":1159.975,"endTime":1162.44,"body":"like, decision makers might"},{"speaker":"Galen Low","startTime":1159.975,"endTime":1162.44,"body":"not have proof that this"},{"speaker":"Galen Low","startTime":1162.45,"endTime":1164.32,"body":"is going to create value"},{"speaker":"Galen Low","startTime":1162.45,"endTime":1164.32,"body":"and there's money on the"},{"speaker":"Galen Low","startTime":1164.32,"endTime":1165.81,"body":"table there to grab, right?"},{"speaker":"Galen Low","startTime":1165.81,"endTime":1168.27,"body":"There's a project happening"},{"speaker":"Galen Low","startTime":1165.81,"endTime":1168.27,"body":"right now, billable hours,"},{"speaker":"Galen Low","startTime":1168.46,"endTime":1170.57,"body":"all eight of those people in"},{"speaker":"Galen Low","startTime":1168.46,"endTime":1170.57,"body":"the room could be doing that"},{"speaker":"Galen Low","startTime":1170.75,"endTime":1173.69,"body":"and not yet seeing the proof"},{"speaker":"Galen Low","startTime":1170.75,"endTime":1173.69,"body":"that a retrospective can"},{"speaker":"Galen Low","startTime":1173.72,"endTime":1177.12,"body":"actually evolve a business, can"},{"speaker":"Galen Low","startTime":1173.72,"endTime":1177.12,"body":"actually optimize a business"},{"speaker":"Galen Low","startTime":1177.17,"endTime":1178.32,"body":"in a very valuable way."},{"speaker":"Payson Hall","startTime":1178.42,"endTime":1179.74,"body":"Well, one of"},{"speaker":"Payson Hall","startTime":1178.42,"endTime":1179.74,"body":"the things that's frequently"},{"speaker":"Payson Hall","startTime":1179.74,"endTime":1183.99,"body":"an output of a retrospective"},{"speaker":"Payson Hall","startTime":1179.74,"endTime":1183.99,"body":"is a document or a slide"},{"speaker":"Payson Hall","startTime":1183.99,"endTime":1185.84,"body":"presentation that says,"},{"speaker":"Payson Hall","startTime":1183.99,"endTime":1185.84,"body":"here's the highlights."},{"speaker":"Payson Hall","startTime":1186.29,"endTime":1188.57,"body":"And that can be"},{"speaker":"Payson Hall","startTime":1186.29,"endTime":1188.57,"body":"sanitized for the execs."},{"speaker":"Payson Hall","startTime":1188.8899999999999,"endTime":1191.33,"body":"Maybe there's the internal"},{"speaker":"Payson Hall","startTime":1188.8899999999999,"endTime":1191.33,"body":"version and then what you share."},{"speaker":"Payson Hall","startTime":1192.33,"endTime":1195.99,"body":"But if it's well formed, it can"},{"speaker":"Payson Hall","startTime":1192.33,"endTime":1195.99,"body":"help let the execs understand"},{"speaker":"Payson Hall","startTime":1195.99,"endTime":1199.69,"body":"that sometimes they're the"},{"speaker":"Payson Hall","startTime":1195.99,"endTime":1199.69,"body":"cause of problems, right?"},{"speaker":"Payson Hall","startTime":1200.11,"endTime":1203.47,"body":"Redeploying resources"},{"speaker":"Payson Hall","startTime":1200.11,"endTime":1203.47,"body":"with minimal warning or,"},{"speaker":"Payson Hall","startTime":1203.52,"endTime":1204.66,"body":"saving the wrong dollar."},{"speaker":"Payson Hall","startTime":1205.81,"endTime":1207.67,"body":"We don't want to pay that"},{"speaker":"Payson Hall","startTime":1205.81,"endTime":1207.67,"body":"night of hotel, so we're"},{"speaker":"Payson Hall","startTime":1207.67,"endTime":1210.96,"body":"gonna fly you on a red eye"},{"speaker":"Payson Hall","startTime":1207.67,"endTime":1210.96,"body":"from here to the east coast."},{"speaker":"Payson Hall","startTime":1210.96,"endTime":1214.27,"body":"It's okay, you know I'm gonna"},{"speaker":"Payson Hall","startTime":1210.96,"endTime":1214.27,"body":"be brain dead when I arrive."},{"speaker":"Payson Hall","startTime":1216.12,"endTime":1220.385,"body":"So it seems like gentle ways"},{"speaker":"Payson Hall","startTime":1216.12,"endTime":1220.385,"body":"to cover those kinds of lessons"},{"speaker":"Payson Hall","startTime":1220.395,"endTime":1223.565,"body":"learned, it can help steer the"},{"speaker":"Payson Hall","startTime":1220.395,"endTime":1223.565,"body":"executive's thinking towards"},{"speaker":"Payson Hall","startTime":1223.585,"endTime":1224.895,"body":"more productive interaction."},{"speaker":"Galen Low","startTime":1225.475,"endTime":1227.495,"body":"I like that as a"},{"speaker":"Galen Low","startTime":1225.475,"endTime":1227.495,"body":"sort of strategic communications"},{"speaker":"Galen Low","startTime":1227.495,"endTime":1230.545,"body":"thing, especially the, maybe"},{"speaker":"Galen Low","startTime":1227.495,"endTime":1230.545,"body":"they don't get the same version."},{"speaker":"Galen Low","startTime":1230.545,"endTime":1232.905,"body":"They get the leadership team"},{"speaker":"Galen Low","startTime":1230.545,"endTime":1232.905,"body":"version with the learnings"},{"speaker":"Galen Low","startTime":1233.335,"endTime":1236.365,"body":"and not all of the not all of"},{"speaker":"Galen Low","startTime":1233.335,"endTime":1236.365,"body":"the dirty laundry necessarily"},{"speaker":"Galen Low","startTime":1236.365,"endTime":1236.955,"body":"in the team version."},{"speaker":"Payson Hall","startTime":1237.5049999999999,"endTime":1238.235,"body":"Absolutely."},{"speaker":"Payson Hall","startTime":1238.315,"endTime":1240.365,"body":"I don't like the dirty"},{"speaker":"Payson Hall","startTime":1238.315,"endTime":1240.365,"body":"laundry metaphor so much."},{"speaker":"Payson Hall","startTime":1240.365,"endTime":1243.065,"body":"It's like one of the smartest"},{"speaker":"Payson Hall","startTime":1240.365,"endTime":1243.065,"body":"things anyone ever told me"},{"speaker":"Payson Hall","startTime":1243.075,"endTime":1245.745,"body":"is, most people are trying"},{"speaker":"Payson Hall","startTime":1243.075,"endTime":1245.745,"body":"to do the right thing the"},{"speaker":"Payson Hall","startTime":1245.7549999999999,"endTime":1248.375,"body":"best that they can with the"},{"speaker":"Payson Hall","startTime":1245.7549999999999,"endTime":1248.375,"body":"information available, and"},{"speaker":"Payson Hall","startTime":1248.375,"endTime":1249.875,"body":"it's very easy to come in."},{"speaker":"Payson Hall","startTime":1249.875,"endTime":1252.065,"body":"If you want to be a jerk, you"},{"speaker":"Payson Hall","startTime":1249.875,"endTime":1252.065,"body":"can come in a retrospectively."},{"speaker":"Payson Hall","startTime":1252.065,"endTime":1253.135,"body":"Oh, you guys didn't do this."},{"speaker":"Payson Hall","startTime":1253.135,"endTime":1253.705,"body":"You didn't do this."},{"speaker":"Payson Hall","startTime":1253.705,"endTime":1254.595,"body":"You fail to do that."},{"speaker":"Payson Hall","startTime":1254.605,"endTime":1255.675,"body":"It's that's not the point."},{"speaker":"Payson Hall","startTime":1256.045,"endTime":1257.745,"body":"You assume people are doing"},{"speaker":"Payson Hall","startTime":1256.045,"endTime":1257.745,"body":"the best they could with"},{"speaker":"Payson Hall","startTime":1257.7549999999999,"endTime":1258.7749999999999,"body":"the information available."},{"speaker":"Payson Hall","startTime":1258.7749999999999,"endTime":1260.585,"body":"Then the question is,"},{"speaker":"Payson Hall","startTime":1258.7749999999999,"endTime":1260.585,"body":"what information did"},{"speaker":"Payson Hall","startTime":1260.585,"endTime":1261.295,"body":"you have available?"},{"speaker":"Payson Hall","startTime":1261.295,"endTime":1262.955,"body":"How can we get that"},{"speaker":"Payson Hall","startTime":1261.295,"endTime":1262.955,"body":"for you sooner?"},{"speaker":"Payson Hall","startTime":1263.845,"endTime":1266.915,"body":"We need to have a constructive"},{"speaker":"Payson Hall","startTime":1263.845,"endTime":1266.915,"body":"approach to this because if"},{"speaker":"Payson Hall","startTime":1266.915,"endTime":1269.475,"body":"people think you're looking"},{"speaker":"Payson Hall","startTime":1266.915,"endTime":1269.475,"body":"for someone to crucify, you're"},{"speaker":"Payson Hall","startTime":1269.475,"endTime":1270.285,"body":"not going to get anywhere."},{"speaker":"Payson Hall","startTime":1270.285,"endTime":1271.185,"body":"It's not going to"},{"speaker":"Payson Hall","startTime":1270.285,"endTime":1271.185,"body":"have any value."},{"speaker":"Galen Low","startTime":1272.075,"endTime":1272.625,"body":"Fair enough."},{"speaker":"Galen Low","startTime":1272.625,"endTime":1273.865,"body":"And actually, I want"},{"speaker":"Galen Low","startTime":1272.625,"endTime":1273.865,"body":"to dive in there."},{"speaker":"Galen Low","startTime":1273.865,"endTime":1275.325,"body":"We said, we'd go"},{"speaker":"Galen Low","startTime":1273.865,"endTime":1275.325,"body":"through the process."},{"speaker":"Galen Low","startTime":1275.475,"endTime":1277.945,"body":"And so I figured let's"},{"speaker":"Galen Low","startTime":1275.475,"endTime":1277.945,"body":"just assume that we've"},{"speaker":"Galen Low","startTime":1277.945,"endTime":1279.0049999999999,"body":"got everyone on board."},{"speaker":"Galen Low","startTime":1279.355,"endTime":1281.125,"body":"We're going to do a"},{"speaker":"Galen Low","startTime":1279.355,"endTime":1281.125,"body":"project retrospective."},{"speaker":"Galen Low","startTime":1281.235,"endTime":1283.545,"body":"What does your process for"},{"speaker":"Galen Low","startTime":1281.235,"endTime":1283.545,"body":"project retrospective look like?"},{"speaker":"Galen Low","startTime":1283.545,"endTime":1286.2549999999999,"body":"Could you walk me through"},{"speaker":"Galen Low","startTime":1283.545,"endTime":1286.2549999999999,"body":"it, as if I was the PM on"},{"speaker":"Galen Low","startTime":1286.2549999999999,"endTime":1287.185,"body":"the project in question?"},{"speaker":"Payson Hall","startTime":1288.345,"endTime":1290.205,"body":"So let's assume"},{"speaker":"Payson Hall","startTime":1288.345,"endTime":1290.205,"body":"we're finishing a project"},{"speaker":"Payson Hall","startTime":1290.225,"endTime":1291.345,"body":"that's been going for a year."},{"speaker":"Payson Hall","startTime":1291.605,"endTime":1292.895,"body":"Okay, so it's a big project."},{"speaker":"Payson Hall","startTime":1292.895,"endTime":1295.465,"body":"We had a team of 10, 12 people,"},{"speaker":"Payson Hall","startTime":1292.895,"endTime":1295.465,"body":"just so we've got some scope."},{"speaker":"Payson Hall","startTime":1296.305,"endTime":1298.145,"body":"First thing I want to do"},{"speaker":"Payson Hall","startTime":1296.305,"endTime":1298.145,"body":"is have a meeting with you."},{"speaker":"Payson Hall","startTime":1298.66,"endTime":1299.52,"body":"You're the project manager."},{"speaker":"Payson Hall","startTime":1299.54,"endTime":1300.56,"body":"I want to have a"},{"speaker":"Payson Hall","startTime":1299.54,"endTime":1300.56,"body":"meeting with you."},{"speaker":"Payson Hall","startTime":1301.25,"endTime":1303.16,"body":"Basically, it's"},{"speaker":"Payson Hall","startTime":1301.25,"endTime":1303.16,"body":"establishing rapport."},{"speaker":"Payson Hall","startTime":1303.43,"endTime":1306.0,"body":"And if you invited me"},{"speaker":"Payson Hall","startTime":1303.43,"endTime":1306.0,"body":"in, this is easy, right?"},{"speaker":"Payson Hall","startTime":1306.3799999999999,"endTime":1309.24,"body":"If I was inflicted on you"},{"speaker":"Payson Hall","startTime":1306.3799999999999,"endTime":1309.24,"body":"by executives or by the"},{"speaker":"Payson Hall","startTime":1309.24,"endTime":1312.01,"body":"project office, one of"},{"speaker":"Payson Hall","startTime":1309.24,"endTime":1312.01,"body":"the things I need to do is"},{"speaker":"Payson Hall","startTime":1312.31,"endTime":1313.53,"body":"encourage you to trust me."},{"speaker":"Payson Hall","startTime":1313.54,"endTime":1315.3799999999999,"body":"You need to explain what"},{"speaker":"Payson Hall","startTime":1313.54,"endTime":1315.3799999999999,"body":"the process is so you"},{"speaker":"Payson Hall","startTime":1315.3799999999999,"endTime":1316.23,"body":"know what to expect."},{"speaker":"Payson Hall","startTime":1317.19,"endTime":1319.23,"body":"And one of the things I'm going"},{"speaker":"Payson Hall","startTime":1317.19,"endTime":1319.23,"body":"to try to do is say, Look,"},{"speaker":"Payson Hall","startTime":1319.68,"endTime":1321.1,"body":"I'm going to promise you this."},{"speaker":"Payson Hall","startTime":1321.82,"endTime":1323.6,"body":"I am not going to surprise you."},{"speaker":"Payson Hall","startTime":1324.02,"endTime":1326.22,"body":"Any findings I have, you"},{"speaker":"Payson Hall","startTime":1324.02,"endTime":1326.22,"body":"are going to see them before"},{"speaker":"Payson Hall","startTime":1326.25,"endTime":1327.46,"body":"anybody else sees them."},{"speaker":"Payson Hall","startTime":1327.82,"endTime":1329.01,"body":"And you'll have a"},{"speaker":"Payson Hall","startTime":1327.82,"endTime":1329.01,"body":"chance to argue."},{"speaker":"Payson Hall","startTime":1329.17,"endTime":1330.25,"body":"You maybe changed my mind."},{"speaker":"Payson Hall","startTime":1330.25,"endTime":1331.23,"body":"You can give me other data."},{"speaker":"Payson Hall","startTime":1331.23,"endTime":1332.8799999999999,"body":"You can give me another"},{"speaker":"Payson Hall","startTime":1331.23,"endTime":1332.8799999999999,"body":"way to look at this."},{"speaker":"Payson Hall","startTime":1333.35,"endTime":1335.6499999999999,"body":"So that takes a lot of"},{"speaker":"Payson Hall","startTime":1333.35,"endTime":1335.6499999999999,"body":"the stress out of it"},{"speaker":"Payson Hall","startTime":1335.6499999999999,"endTime":1336.7,"body":"for the project manager."},{"speaker":"Payson Hall","startTime":1336.71,"endTime":1338.25,"body":"That's good for both of us."},{"speaker":"Payson Hall","startTime":1338.47,"endTime":1339.81,"body":"I don't need them"},{"speaker":"Payson Hall","startTime":1338.47,"endTime":1339.81,"body":"to be afraid of me."},{"speaker":"Payson Hall","startTime":1339.81,"endTime":1341.01,"body":"I don't want them"},{"speaker":"Payson Hall","startTime":1339.81,"endTime":1341.01,"body":"to hide the ball."},{"speaker":"Payson Hall","startTime":1341.42,"endTime":1343.93,"body":"That's actually one of the"},{"speaker":"Payson Hall","startTime":1341.42,"endTime":1343.93,"body":"biggest problems I'll have is"},{"speaker":"Payson Hall","startTime":1343.93,"endTime":1345.41,"body":"if people start hiding the ball."},{"speaker":"Payson Hall","startTime":1345.6399999999999,"endTime":1348.1499999999999,"body":"It's imagine you're talking"},{"speaker":"Payson Hall","startTime":1345.6399999999999,"endTime":1348.1499999999999,"body":"to a cop and you start"},{"speaker":"Payson Hall","startTime":1348.1499999999999,"endTime":1349.54,"body":"acting really suspicious."},{"speaker":"Payson Hall","startTime":1350.91,"endTime":1352.92,"body":"Their ears perk up, the"},{"speaker":"Payson Hall","startTime":1350.91,"endTime":1352.92,"body":"hair stands up on the back"},{"speaker":"Payson Hall","startTime":1352.92,"endTime":1355.5,"body":"of their neck, and now they"},{"speaker":"Payson Hall","startTime":1352.92,"endTime":1355.5,"body":"can cheese the dynamic."},{"speaker":"Payson Hall","startTime":1355.5,"endTime":1357.7,"body":"So much better if we're"},{"speaker":"Payson Hall","startTime":1355.5,"endTime":1357.7,"body":"having a conversation."},{"speaker":"Payson Hall","startTime":1357.7,"endTime":1360.59,"body":"So once we've established"},{"speaker":"Payson Hall","startTime":1357.7,"endTime":1360.59,"body":"rapport, I'm going to explain"},{"speaker":"Payson Hall","startTime":1360.59,"endTime":1363.36,"body":"the process to you and tell"},{"speaker":"Payson Hall","startTime":1360.59,"endTime":1363.36,"body":"you the very first thing I want"},{"speaker":"Payson Hall","startTime":1363.36,"endTime":1367.1,"body":"to do is I want to understand"},{"speaker":"Payson Hall","startTime":1363.36,"endTime":1367.1,"body":"what did you set out to do?"},{"speaker":"Payson Hall","startTime":1367.57,"endTime":1369.17,"body":"Are there any"},{"speaker":"Payson Hall","startTime":1367.57,"endTime":1369.17,"body":"definition documents?"},{"speaker":"Payson Hall","startTime":1369.17,"endTime":1371.24,"body":"Are there any,"},{"speaker":"Payson Hall","startTime":1369.17,"endTime":1371.24,"body":"reports or memoranda?"},{"speaker":"Payson Hall","startTime":1371.47,"endTime":1373.6399999999999,"body":"What was the definition"},{"speaker":"Payson Hall","startTime":1371.47,"endTime":1373.6399999999999,"body":"of the project?"},{"speaker":"Payson Hall","startTime":1374.07,"endTime":1377.01,"body":"Now, you know, good project"},{"speaker":"Payson Hall","startTime":1374.07,"endTime":1377.01,"body":"management practices say"},{"speaker":"Payson Hall","startTime":1377.07,"endTime":1378.98,"body":"we would have some kind"},{"speaker":"Payson Hall","startTime":1377.07,"endTime":1378.98,"body":"of charter or project"},{"speaker":"Payson Hall","startTime":1379.02,"endTime":1381.05,"body":"definition that said, what"},{"speaker":"Payson Hall","startTime":1379.02,"endTime":1381.05,"body":"are we trying to accomplish?"},{"speaker":"Payson Hall","startTime":1381.395,"endTime":1384.535,"body":"And some people do better jobs"},{"speaker":"Payson Hall","startTime":1381.395,"endTime":1384.535,"body":"that than others, but I need"},{"speaker":"Payson Hall","startTime":1384.535,"endTime":1386.845,"body":"to understand what did you"},{"speaker":"Payson Hall","startTime":1384.535,"endTime":1386.845,"body":"think you were trying to do?"},{"speaker":"Payson Hall","startTime":1387.395,"endTime":1389.455,"body":"And then I want to"},{"speaker":"Payson Hall","startTime":1387.395,"endTime":1389.455,"body":"understand how did it change?"},{"speaker":"Payson Hall","startTime":1389.455,"endTime":1391.105,"body":"So typically what I'm"},{"speaker":"Payson Hall","startTime":1389.455,"endTime":1391.105,"body":"gonna do is I'm looking"},{"speaker":"Payson Hall","startTime":1391.105,"endTime":1393.085,"body":"for documentation, right?"},{"speaker":"Payson Hall","startTime":1393.495,"endTime":1394.715,"body":"I mean, I'll have"},{"speaker":"Payson Hall","startTime":1393.495,"endTime":1394.715,"body":"a conversation."},{"speaker":"Payson Hall","startTime":1394.715,"endTime":1395.675,"body":"What did you think"},{"speaker":"Payson Hall","startTime":1394.715,"endTime":1395.675,"body":"you were trying to do?"},{"speaker":"Payson Hall","startTime":1395.675,"endTime":1397.655,"body":"And they'll say, Hey, is, was"},{"speaker":"Payson Hall","startTime":1395.675,"endTime":1397.655,"body":"that written down anywhere?"},{"speaker":"Payson Hall","startTime":1398.225,"endTime":1400.245,"body":"Was there a written definition"},{"speaker":"Payson Hall","startTime":1398.225,"endTime":1400.245,"body":"of what you're trying to do?"},{"speaker":"Payson Hall","startTime":1400.245,"endTime":1402.485,"body":"It could be a requirements,"},{"speaker":"Payson Hall","startTime":1400.245,"endTime":1402.485,"body":"could be a project"},{"speaker":"Payson Hall","startTime":1402.5249999999999,"endTime":1403.385,"body":"charter, whatever."},{"speaker":"Payson Hall","startTime":1403.895,"endTime":1404.545,"body":"And I'll talk with you."},{"speaker":"Payson Hall","startTime":1404.565,"endTime":1406.685,"body":"How did that change"},{"speaker":"Payson Hall","startTime":1404.565,"endTime":1406.685,"body":"along the way?"},{"speaker":"Payson Hall","startTime":1406.735,"endTime":1407.885,"body":"Were there change orders?"},{"speaker":"Payson Hall","startTime":1407.905,"endTime":1409.075,"body":"Can you share those with me?"},{"speaker":"Payson Hall","startTime":1409.885,"endTime":1412.065,"body":"What I'm really trying"},{"speaker":"Payson Hall","startTime":1409.885,"endTime":1412.065,"body":"to do is understand where"},{"speaker":"Payson Hall","startTime":1412.065,"endTime":1415.325,"body":"did you start and how did"},{"speaker":"Payson Hall","startTime":1412.065,"endTime":1415.325,"body":"that evolve over time?"},{"speaker":"Payson Hall","startTime":1415.325,"endTime":1416.315,"body":"All projects evolve."},{"speaker":"Payson Hall","startTime":1416.315,"endTime":1419.625,"body":"The longer the project's going,"},{"speaker":"Payson Hall","startTime":1416.315,"endTime":1419.625,"body":"there's gonna be tools that"},{"speaker":"Payson Hall","startTime":1419.625,"endTime":1422.705,"body":"get swapped in, versions of"},{"speaker":"Payson Hall","startTime":1419.625,"endTime":1422.705,"body":"software that get updated."},{"speaker":"Payson Hall","startTime":1422.705,"endTime":1424.355,"body":"So it's really helpful"},{"speaker":"Payson Hall","startTime":1422.705,"endTime":1424.355,"body":"for me to take a step"},{"speaker":"Payson Hall","startTime":1424.355,"endTime":1425.615,"body":"back and understand those."},{"speaker":"Payson Hall","startTime":1426.195,"endTime":1430.335,"body":"And jumping ahead, one of the"},{"speaker":"Payson Hall","startTime":1426.195,"endTime":1430.335,"body":"things I can do as an expert"},{"speaker":"Payson Hall","startTime":1430.885,"endTime":1434.125,"body":"is imagine that you were"},{"speaker":"Payson Hall","startTime":1430.885,"endTime":1434.125,"body":"working on a one year project."},{"speaker":"Payson Hall","startTime":1434.335,"endTime":1437.5049999999999,"body":"You hit a speed bump three"},{"speaker":"Payson Hall","startTime":1434.335,"endTime":1437.5049999999999,"body":"months in because they needed"},{"speaker":"Payson Hall","startTime":1437.5049999999999,"endTime":1440.465,"body":"to do an update to PeopleSoft"},{"speaker":"Payson Hall","startTime":1437.5049999999999,"endTime":1440.465,"body":"and it, you know, all the"},{"speaker":"Payson Hall","startTime":1440.465,"endTime":1442.455,"body":"king's horses and all the"},{"speaker":"Payson Hall","startTime":1440.465,"endTime":1442.455,"body":"king's men took a month to"},{"speaker":"Payson Hall","startTime":1442.455,"endTime":1445.0149999999999,"body":"put it back together and"},{"speaker":"Payson Hall","startTime":1442.455,"endTime":1445.0149999999999,"body":"your project's a month late."},{"speaker":"Payson Hall","startTime":1445.545,"endTime":1447.425,"body":"One of the things I can"},{"speaker":"Payson Hall","startTime":1445.545,"endTime":1447.425,"body":"do as part of the findings"},{"speaker":"Payson Hall","startTime":1447.425,"endTime":1449.095,"body":"is say, that's not on you."},{"speaker":"Payson Hall","startTime":1449.435,"endTime":1451.425,"body":"This is an unfortunate"},{"speaker":"Payson Hall","startTime":1449.435,"endTime":1451.425,"body":"event in the future."},{"speaker":"Payson Hall","startTime":1451.475,"endTime":1454.225,"body":"Either we should look to say,"},{"speaker":"Payson Hall","startTime":1451.475,"endTime":1454.225,"body":"are we going to update that"},{"speaker":"Payson Hall","startTime":1454.225,"endTime":1455.965,"body":"software during this project?"},{"speaker":"Payson Hall","startTime":1456.295,"endTime":1459.375,"body":"And if we are, make sure we"},{"speaker":"Payson Hall","startTime":1456.295,"endTime":1459.375,"body":"allocate time in the schedule."},{"speaker":"Payson Hall","startTime":1459.885,"endTime":1460.295,"body":"Right?"},{"speaker":"Payson Hall","startTime":1460.7749999999999,"endTime":1463.555,"body":"So I can help put a spin"},{"speaker":"Payson Hall","startTime":1460.7749999999999,"endTime":1463.555,"body":"on that, that you can't,"},{"speaker":"Payson Hall","startTime":1463.585,"endTime":1465.385,"body":"it'll seem to you like"},{"speaker":"Payson Hall","startTime":1463.585,"endTime":1465.385,"body":"you're being defensive."},{"speaker":"Payson Hall","startTime":1465.385,"endTime":1466.975,"body":"If you say, well, wait a"},{"speaker":"Payson Hall","startTime":1465.385,"endTime":1466.975,"body":"minute, they updated this"},{"speaker":"Payson Hall","startTime":1466.985,"endTime":1469.185,"body":"in the middle, I can come in"},{"speaker":"Payson Hall","startTime":1466.985,"endTime":1469.185,"body":"this next year old party and"},{"speaker":"Payson Hall","startTime":1469.185,"endTime":1471.415,"body":"say, no, that's that happens."},{"speaker":"Payson Hall","startTime":1472.405,"endTime":1473.485,"body":"Well, that asked was terrible."},{"speaker":"Payson Hall","startTime":1473.495,"endTime":1475.825,"body":"Yeah, but it was reasonable"},{"speaker":"Payson Hall","startTime":1473.495,"endTime":1475.825,"body":"with the information available."},{"speaker":"Payson Hall","startTime":1476.305,"endTime":1478.995,"body":"But anyway, so I'll chat"},{"speaker":"Payson Hall","startTime":1476.305,"endTime":1478.995,"body":"with you, set what to expect."},{"speaker":"Payson Hall","startTime":1479.0149999999999,"endTime":1482.055,"body":"My first step is to try to get"},{"speaker":"Payson Hall","startTime":1479.0149999999999,"endTime":1482.055,"body":"as much homework as I can so"},{"speaker":"Payson Hall","startTime":1482.055,"endTime":1482.875,"body":"I don't have to trouble you."},{"speaker":"Payson Hall","startTime":1483.395,"endTime":1487.195,"body":"Definition, change orders, risk"},{"speaker":"Payson Hall","startTime":1483.395,"endTime":1487.195,"body":"management, any status reports"},{"speaker":"Payson Hall","startTime":1487.205,"endTime":1491.195,"body":"that you've done, hit to your"},{"speaker":"Payson Hall","startTime":1487.205,"endTime":1491.195,"body":"listeners, one of the best ways"},{"speaker":"Payson Hall","startTime":1491.195,"endTime":1495.0149999999999,"body":"to get a project management"},{"speaker":"Payson Hall","startTime":1491.195,"endTime":1495.0149999999999,"body":"education is sit down with a"},{"speaker":"Payson Hall","startTime":1495.0149999999999,"endTime":1496.395,"body":"year's worth of status report."},{"speaker":"Payson Hall","startTime":1497.345,"endTime":1500.545,"body":"Just sit down, get some coffee"},{"speaker":"Payson Hall","startTime":1497.345,"endTime":1500.545,"body":"and read through a year's"},{"speaker":"Payson Hall","startTime":1500.545,"endTime":1501.665,"body":"worth of status reports."},{"speaker":"Payson Hall","startTime":1502.0249999999999,"endTime":1505.655,"body":"And what you'll see is"},{"speaker":"Payson Hall","startTime":1502.0249999999999,"endTime":1505.655,"body":"sometimes, in month two, there's"},{"speaker":"Payson Hall","startTime":1505.655,"endTime":1507.235,"body":"this little event that happens."},{"speaker":"Payson Hall","startTime":1507.235,"endTime":1508.695,"body":"And in month three,"},{"speaker":"Payson Hall","startTime":1507.235,"endTime":1508.695,"body":"it's actually a"},{"speaker":"Payson Hall","startTime":1508.695,"endTime":1509.865,"body":"slightly bigger event."},{"speaker":"Payson Hall","startTime":1509.885,"endTime":1512.425,"body":"And in month four, it turns"},{"speaker":"Payson Hall","startTime":1509.885,"endTime":1512.425,"body":"out it's a full blown problem."},{"speaker":"Payson Hall","startTime":1513.22,"endTime":1514.78,"body":"And it's not that people were"},{"speaker":"Payson Hall","startTime":1513.22,"endTime":1514.78,"body":"hiding the ball, they didn't"},{"speaker":"Payson Hall","startTime":1514.79,"endTime":1516.34,"body":"realize the significance."},{"speaker":"Payson Hall","startTime":1517.42,"endTime":1519.93,"body":"I was working on a project"},{"speaker":"Payson Hall","startTime":1517.42,"endTime":1519.93,"body":"in a project review."},{"speaker":"Payson Hall","startTime":1520.05,"endTime":1521.95,"body":"This was actually"},{"speaker":"Payson Hall","startTime":1520.05,"endTime":1521.95,"body":"more like an autopsy."},{"speaker":"Payson Hall","startTime":1521.95,"endTime":1522.91,"body":"I didn't work with the team."},{"speaker":"Payson Hall","startTime":1522.91,"endTime":1524.01,"body":"I just got the data."},{"speaker":"Payson Hall","startTime":1524.72,"endTime":1526.97,"body":"And it was a hospital"},{"speaker":"Payson Hall","startTime":1524.72,"endTime":1526.97,"body":"that was supposed to be"},{"speaker":"Payson Hall","startTime":1526.97,"endTime":1528.67,"body":"installing a new system."},{"speaker":"Payson Hall","startTime":1529.12,"endTime":1531.3,"body":"And the first month they"},{"speaker":"Payson Hall","startTime":1529.12,"endTime":1531.3,"body":"said, yeah, we're going to"},{"speaker":"Payson Hall","startTime":1531.3,"endTime":1533.25,"body":"be moving to our new quarters"},{"speaker":"Payson Hall","startTime":1531.3,"endTime":1533.25,"body":"at the end of the month."},{"speaker":"Payson Hall","startTime":1533.68,"endTime":1535.62,"body":"And the second month they"},{"speaker":"Payson Hall","startTime":1533.68,"endTime":1535.62,"body":"said, okay, there's a problem"},{"speaker":"Payson Hall","startTime":1535.62,"endTime":1537.97,"body":"moving to the new quarters,"},{"speaker":"Payson Hall","startTime":1535.62,"endTime":1537.97,"body":"but we should be able to move"},{"speaker":"Payson Hall","startTime":1537.97,"endTime":1539.03,"body":"there at the end of the month."},{"speaker":"Payson Hall","startTime":1539.3799999999999,"endTime":1541.93,"body":"And in the third month they"},{"speaker":"Payson Hall","startTime":1539.3799999999999,"endTime":1541.93,"body":"said, okay, they hit another"},{"speaker":"Payson Hall","startTime":1541.93,"endTime":1544.8899999999999,"body":"snake, but we're going to"},{"speaker":"Payson Hall","startTime":1541.93,"endTime":1544.8899999999999,"body":"be, and it's this is a one"},{"speaker":"Payson Hall","startTime":1544.8899999999999,"endTime":1548.32,"body":"year project and they need"},{"speaker":"Payson Hall","startTime":1544.8899999999999,"endTime":1548.32,"body":"to have the facility they"},{"speaker":"Payson Hall","startTime":1548.32,"endTime":1549.37,"body":"were supposed to work in."},{"speaker":"Payson Hall","startTime":1549.6499999999999,"endTime":1551.96,"body":"And the project manager,"},{"speaker":"Payson Hall","startTime":1549.6499999999999,"endTime":1551.96,"body":"I'm not faulting the project"},{"speaker":"Payson Hall","startTime":1551.96,"endTime":1553.6399999999999,"body":"manager had no sense of urgency."},{"speaker":"Payson Hall","startTime":1553.85,"endTime":1555.44,"body":"What they were doing"},{"speaker":"Payson Hall","startTime":1553.85,"endTime":1555.44,"body":"was responding to the"},{"speaker":"Payson Hall","startTime":1555.44,"endTime":1556.1299999999999,"body":"facts of the gramble."},{"speaker":"Payson Hall","startTime":1556.18,"endTime":1557.53,"body":"It's this outside of my control."},{"speaker":"Payson Hall","startTime":1557.53,"endTime":1558.56,"body":"It's going to be another month."},{"speaker":"Payson Hall","startTime":1558.98,"endTime":1561.72,"body":"Where if I were in that"},{"speaker":"Payson Hall","startTime":1558.98,"endTime":1561.72,"body":"position, I might want"},{"speaker":"Payson Hall","startTime":1561.72,"endTime":1563.5,"body":"to send up flares and"},{"speaker":"Payson Hall","startTime":1561.72,"endTime":1563.5,"body":"scream bloody murder."},{"speaker":"Payson Hall","startTime":1563.5,"endTime":1564.62,"body":"It's hey, we got an issue here."},{"speaker":"Payson Hall","startTime":1564.8999999999999,"endTime":1566.82,"body":"We either need to escalate"},{"speaker":"Payson Hall","startTime":1564.8999999999999,"endTime":1566.82,"body":"this or I need to reset"},{"speaker":"Payson Hall","startTime":1566.82,"endTime":1568.84,"body":"your expectations about"},{"speaker":"Payson Hall","startTime":1566.82,"endTime":1568.84,"body":"the one year project."},{"speaker":"Payson Hall","startTime":1569.55,"endTime":1571.71,"body":"But anyway, so I'm going"},{"speaker":"Payson Hall","startTime":1569.55,"endTime":1571.71,"body":"to look at status reports."},{"speaker":"Payson Hall","startTime":1571.82,"endTime":1574.27,"body":"I'm going to go off"},{"speaker":"Payson Hall","startTime":1571.82,"endTime":1574.27,"body":"sequester myself."},{"speaker":"Payson Hall","startTime":1574.6,"endTime":1576.93,"body":"For some reason, I always think"},{"speaker":"Payson Hall","startTime":1574.6,"endTime":1576.93,"body":"of this happening on a Saturday,"},{"speaker":"Payson Hall","startTime":1577.22,"endTime":1580.12,"body":"go through all this and I'm"},{"speaker":"Payson Hall","startTime":1577.22,"endTime":1580.12,"body":"making notes about anomalies."},{"speaker":"Payson Hall","startTime":1582.01,"endTime":1584.1399999999999,"body":"What were the places"},{"speaker":"Payson Hall","startTime":1582.01,"endTime":1584.1399999999999,"body":"where the schedule jump?"},{"speaker":"Payson Hall","startTime":1584.3,"endTime":1587.49,"body":"Was there any conversation"},{"speaker":"Payson Hall","startTime":1584.3,"endTime":1587.49,"body":"in the status reports or in"},{"speaker":"Payson Hall","startTime":1587.49,"endTime":1590.26,"body":"the risk log or in the change"},{"speaker":"Payson Hall","startTime":1587.49,"endTime":1590.26,"body":"log that explained the jump?"},{"speaker":"Payson Hall","startTime":1590.48,"endTime":1593.03,"body":"So I'll make notes off to the"},{"speaker":"Payson Hall","startTime":1590.48,"endTime":1593.03,"body":"side and I'm going to build"},{"speaker":"Payson Hall","startTime":1593.03,"endTime":1596.55,"body":"a crude timeline in Excel"},{"speaker":"Payson Hall","startTime":1593.03,"endTime":1596.55,"body":"or Word just to get myself"},{"speaker":"Payson Hall","startTime":1596.55,"endTime":1597.67,"body":"working because I wasn't there."},{"speaker":"Payson Hall","startTime":1597.7,"endTime":1600.645,"body":"I'm like, after the fact"},{"speaker":"Payson Hall","startTime":1597.7,"endTime":1600.645,"body":"historian, trying to write down"},{"speaker":"Payson Hall","startTime":1600.915,"endTime":1602.075,"body":"the highlights of what happened."},{"speaker":"Payson Hall","startTime":1602.295,"endTime":1604.435,"body":"Then I'll have a conversation"},{"speaker":"Payson Hall","startTime":1602.295,"endTime":1604.435,"body":"with the project manager, try"},{"speaker":"Payson Hall","startTime":1604.435,"endTime":1607.095,"body":"to fill in the gaps, maybe get"},{"speaker":"Payson Hall","startTime":1604.435,"endTime":1607.095,"body":"some additional information."},{"speaker":"Payson Hall","startTime":1607.675,"endTime":1609.845,"body":"Once the project manager"},{"speaker":"Payson Hall","startTime":1607.675,"endTime":1609.845,"body":"understands I'm there to help"},{"speaker":"Payson Hall","startTime":1609.845,"endTime":1613.7649999999999,"body":"and I've gotten myself oriented,"},{"speaker":"Payson Hall","startTime":1609.845,"endTime":1613.7649999999999,"body":"we'll ask the team to spend"},{"speaker":"Payson Hall","startTime":1613.985,"endTime":1616.065,"body":"60 to 90 minutes preparing."},{"speaker":"Payson Hall","startTime":1616.135,"endTime":1618.2749999999999,"body":"And what I wanted to do"},{"speaker":"Payson Hall","startTime":1616.135,"endTime":1618.2749999999999,"body":"is think of three things."},{"speaker":"Payson Hall","startTime":1618.725,"endTime":1622.0149999999999,"body":"What were interesting events"},{"speaker":"Payson Hall","startTime":1618.725,"endTime":1622.0149999999999,"body":"that happened, like people"},{"speaker":"Payson Hall","startTime":1622.0149999999999,"endTime":1623.315,"body":"getting married and having kids."},{"speaker":"Payson Hall","startTime":1623.725,"endTime":1625.0149999999999,"body":"During the project, what"},{"speaker":"Payson Hall","startTime":1623.725,"endTime":1625.0149999999999,"body":"are some interesting"},{"speaker":"Payson Hall","startTime":1625.0149999999999,"endTime":1625.735,"body":"things that happened?"},{"speaker":"Payson Hall","startTime":1626.225,"endTime":1627.885,"body":"What are some things"},{"speaker":"Payson Hall","startTime":1626.225,"endTime":1627.885,"body":"that happened that were"},{"speaker":"Payson Hall","startTime":1628.315,"endTime":1630.355,"body":"fortunate or clever, right?"},{"speaker":"Payson Hall","startTime":1630.385,"endTime":1630.895,"body":"What'd we do?"},{"speaker":"Payson Hall","startTime":1630.925,"endTime":1633.305,"body":"Oh, we did this accidentally,"},{"speaker":"Payson Hall","startTime":1630.925,"endTime":1633.305,"body":"but it was a really good idea."},{"speaker":"Payson Hall","startTime":1633.305,"endTime":1637.0049999999999,"body":"Or, we went to the site"},{"speaker":"Payson Hall","startTime":1633.305,"endTime":1637.0049999999999,"body":"and we didn't bring a tarp."},{"speaker":"Payson Hall","startTime":1637.0149999999999,"endTime":1640.565,"body":"Fortunately, Galen had a tarp"},{"speaker":"Payson Hall","startTime":1637.0149999999999,"endTime":1640.565,"body":"in his trunk accidentally."},{"speaker":"Payson Hall","startTime":1640.875,"endTime":1642.675,"body":"Boy, it'd be a really good"},{"speaker":"Payson Hall","startTime":1640.875,"endTime":1642.675,"body":"idea if we carried a tarp"},{"speaker":"Payson Hall","startTime":1642.685,"endTime":1644.465,"body":"because when it rains, it"},{"speaker":"Payson Hall","startTime":1642.685,"endTime":1644.465,"body":"just fills in the hole of"},{"speaker":"Payson Hall","startTime":1644.465,"endTime":1645.725,"body":"water and whatever, right?"},{"speaker":"Payson Hall","startTime":1646.175,"endTime":1648.215,"body":"And what were some of"},{"speaker":"Payson Hall","startTime":1646.175,"endTime":1648.215,"body":"the speed bumps we get?"},{"speaker":"Payson Hall","startTime":1648.245,"endTime":1650.735,"body":"What were some of the things"},{"speaker":"Payson Hall","startTime":1648.245,"endTime":1650.735,"body":"that were issues we had, boy,"},{"speaker":"Payson Hall","startTime":1650.735,"endTime":1652.5049999999999,"body":"this software problem, we"},{"speaker":"Payson Hall","startTime":1650.735,"endTime":1652.5049999999999,"body":"thought it was trivial and"},{"speaker":"Payson Hall","startTime":1652.5049999999999,"endTime":1653.685,"body":"turn out it was really hard."},{"speaker":"Payson Hall","startTime":1654.045,"endTime":1656.685,"body":"Or, they updated the software in"},{"speaker":"Payson Hall","startTime":1654.045,"endTime":1656.685,"body":"the middle and it set us back."},{"speaker":"Payson Hall","startTime":1657.0049999999999,"endTime":1660.545,"body":"Or Mary Sue, the database"},{"speaker":"Payson Hall","startTime":1657.0049999999999,"endTime":1660.545,"body":"administrator, got COVID,"},{"speaker":"Payson Hall","startTime":1660.565,"endTime":1663.235,"body":"was out for two weeks"},{"speaker":"Payson Hall","startTime":1660.565,"endTime":1663.235,"body":"at a real crucial time,"},{"speaker":"Payson Hall","startTime":1663.235,"endTime":1664.065,"body":"and it screwed us up."},{"speaker":"Payson Hall","startTime":1664.575,"endTime":1669.965,"body":"So ask the team to identify just"},{"speaker":"Payson Hall","startTime":1664.575,"endTime":1669.965,"body":"two or three interesting events,"},{"speaker":"Payson Hall","startTime":1670.085,"endTime":1671.315,"body":"things that stuck out for them."},{"speaker":"Payson Hall","startTime":1671.455,"endTime":1673.295,"body":"Because everybody, it's"},{"speaker":"Payson Hall","startTime":1671.455,"endTime":1673.295,"body":"the Rashomon effect, right?"},{"speaker":"Payson Hall","startTime":1673.305,"endTime":1674.895,"body":"Everybody's going to have"},{"speaker":"Payson Hall","startTime":1673.305,"endTime":1674.895,"body":"a different perspective"},{"speaker":"Payson Hall","startTime":1674.895,"endTime":1675.395,"body":"on what happened."},{"speaker":"Payson Hall","startTime":1676.125,"endTime":1680.43,"body":"So then what I'll do is, when it"},{"speaker":"Payson Hall","startTime":1676.125,"endTime":1680.43,"body":"comes time for the, I'll paper a"},{"speaker":"Payson Hall","startTime":1680.43,"endTime":1685.45,"body":"wall and build a crude timeline"},{"speaker":"Payson Hall","startTime":1680.43,"endTime":1685.45,"body":"with significant milestones"},{"speaker":"Payson Hall","startTime":1685.45,"endTime":1687.47,"body":"and events that I could"},{"speaker":"Payson Hall","startTime":1685.45,"endTime":1687.47,"body":"glean from the status report"},{"speaker":"Payson Hall","startTime":1687.81,"endTime":1689.1499999999999,"body":"just to keep folks oriented."},{"speaker":"Payson Hall","startTime":1689.85,"endTime":1692.75,"body":"People show up, I explain the"},{"speaker":"Payson Hall","startTime":1689.85,"endTime":1692.75,"body":"process, give them all some"},{"speaker":"Payson Hall","startTime":1692.78,"endTime":1695.57,"body":"post-its and say, Hey, so"},{"speaker":"Payson Hall","startTime":1692.78,"endTime":1695.57,"body":"what were some of the events?"},{"speaker":"Payson Hall","startTime":1695.91,"endTime":1697.93,"body":"When Susan got married,"},{"speaker":"Payson Hall","startTime":1695.91,"endTime":1697.93,"body":"that was great fun."},{"speaker":"Payson Hall","startTime":1697.93,"endTime":1698.84,"body":"We had a good time"},{"speaker":"Payson Hall","startTime":1697.93,"endTime":1698.84,"body":"at the wedding."},{"speaker":"Payson Hall","startTime":1698.84,"endTime":1699.16,"body":"Great."},{"speaker":"Payson Hall","startTime":1699.95,"endTime":1702.56,"body":"The nice thing about those is"},{"speaker":"Payson Hall","startTime":1699.95,"endTime":1702.56,"body":"they orient people to time."},{"speaker":"Payson Hall","startTime":1702.81,"endTime":1704.82,"body":"There's the stuff that happened"},{"speaker":"Payson Hall","startTime":1702.81,"endTime":1704.82,"body":"before Susan got married, the"},{"speaker":"Payson Hall","startTime":1704.82,"endTime":1705.8899999999999,"body":"stuff that happened after."},{"speaker":"Payson Hall","startTime":1705.93,"endTime":1707.28,"body":"They may not"},{"speaker":"Payson Hall","startTime":1705.93,"endTime":1707.28,"body":"remember it was May."},{"speaker":"Payson Hall","startTime":1707.35,"endTime":1710.05,"body":"Susan will know when she got"},{"speaker":"Payson Hall","startTime":1707.35,"endTime":1710.05,"body":"married, but yeah, the things"},{"speaker":"Payson Hall","startTime":1710.05,"endTime":1712.36,"body":"were going great, and boy,"},{"speaker":"Payson Hall","startTime":1710.05,"endTime":1712.36,"body":"right after Susan got married,"},{"speaker":"Payson Hall","startTime":1712.43,"endTime":1713.75,"body":"this thing over here happened."},{"speaker":"Payson Hall","startTime":1713.75,"endTime":1715.41,"body":"So we can put those"},{"speaker":"Payson Hall","startTime":1713.75,"endTime":1715.41,"body":"events up here."},{"speaker":"Payson Hall","startTime":1715.41,"endTime":1716.17,"body":"It's a warm up."},{"speaker":"Payson Hall","startTime":1716.54,"endTime":1719.1299999999999,"body":"There's no significance"},{"speaker":"Payson Hall","startTime":1716.54,"endTime":1719.1299999999999,"body":"assigned to that other than"},{"speaker":"Payson Hall","startTime":1719.1299999999999,"endTime":1720.12,"body":"they're moments in time."},{"speaker":"Payson Hall","startTime":1720.37,"endTime":1721.8999999999999,"body":"Then we could talk about,"},{"speaker":"Payson Hall","startTime":1720.37,"endTime":1721.8999999999999,"body":"so what's some of the"},{"speaker":"Payson Hall","startTime":1721.8999999999999,"endTime":1722.81,"body":"good stuff that happened?"},{"speaker":"Payson Hall","startTime":1722.8899999999999,"endTime":1726.21,"body":"Oh, we hired Jim, and he was"},{"speaker":"Payson Hall","startTime":1722.8899999999999,"endTime":1726.21,"body":"the new kid, and he had way"},{"speaker":"Payson Hall","startTime":1726.21,"endTime":1727.29,"body":"more skills than we thought."},{"speaker":"Payson Hall","startTime":1727.31,"endTime":1728.33,"body":"That was really helpful."},{"speaker":"Payson Hall","startTime":1728.705,"endTime":1729.075,"body":"Cool."},{"speaker":"Payson Hall","startTime":1729.075,"endTime":1730.065,"body":"Let's put that up there."},{"speaker":"Payson Hall","startTime":1730.445,"endTime":1732.045,"body":"What were some of"},{"speaker":"Payson Hall","startTime":1730.445,"endTime":1732.045,"body":"the speed bumps?"},{"speaker":"Payson Hall","startTime":1732.045,"endTime":1733.155,"body":"What were some of the"},{"speaker":"Payson Hall","startTime":1732.045,"endTime":1733.155,"body":"things that happened"},{"speaker":"Payson Hall","startTime":1733.305,"endTime":1734.185,"body":"that slowed us down?"},{"speaker":"Payson Hall","startTime":1734.625,"endTime":1737.185,"body":"The rainstorm, the"},{"speaker":"Payson Hall","startTime":1734.625,"endTime":1737.185,"body":"power outage, whatever."},{"speaker":"Payson Hall","startTime":1737.675,"endTime":1739.955,"body":"And what we're doing is"},{"speaker":"Payson Hall","startTime":1737.675,"endTime":1739.955,"body":"we're building a timeline so"},{"speaker":"Payson Hall","startTime":1739.955,"endTime":1744.295,"body":"that people can see visually"},{"speaker":"Payson Hall","startTime":1739.955,"endTime":1744.295,"body":"how the project evolved."},{"speaker":"Payson Hall","startTime":1744.295,"endTime":1747.855,"body":"And what happens is that"},{"speaker":"Payson Hall","startTime":1744.295,"endTime":1747.855,"body":"starts spurring more things"},{"speaker":"Payson Hall","startTime":1747.855,"endTime":1748.885,"body":"that people talk about."},{"speaker":"Payson Hall","startTime":1749.535,"endTime":1752.355,"body":"I can think of a specific"},{"speaker":"Payson Hall","startTime":1749.535,"endTime":1752.355,"body":"example where we were building"},{"speaker":"Payson Hall","startTime":1752.355,"endTime":1755.285,"body":"the timeline and somewhere"},{"speaker":"Payson Hall","startTime":1752.355,"endTime":1755.285,"body":"near the middle, the project"},{"speaker":"Payson Hall","startTime":1755.285,"endTime":1757.5249999999999,"body":"manager said, yeah, and we"},{"speaker":"Payson Hall","startTime":1755.285,"endTime":1757.5249999999999,"body":"really bogged down here."},{"speaker":"Payson Hall","startTime":1757.5249999999999,"endTime":1760.205,"body":"We were starting to get a lot"},{"speaker":"Payson Hall","startTime":1757.5249999999999,"endTime":1760.205,"body":"of questions from a couple of"},{"speaker":"Payson Hall","startTime":1760.205,"endTime":1763.445,"body":"key stakeholders and it really"},{"speaker":"Payson Hall","startTime":1760.205,"endTime":1763.445,"body":"soaked off a bunch of time."},{"speaker":"Payson Hall","startTime":1763.915,"endTime":1765.955,"body":"And we talked about what else"},{"speaker":"Payson Hall","startTime":1763.915,"endTime":1765.955,"body":"was going on and what they"},{"speaker":"Payson Hall","startTime":1765.955,"endTime":1768.454,"body":"realized and they hadn't really"},{"speaker":"Payson Hall","startTime":1765.955,"endTime":1768.454,"body":"put two and two together,"},{"speaker":"Payson Hall","startTime":1768.855,"endTime":1771.925,"body":"is they'd swapped in a new"},{"speaker":"Payson Hall","startTime":1768.855,"endTime":1771.925,"body":"stakeholder in the middle"},{"speaker":"Payson Hall","startTime":1772.645,"endTime":1774.795,"body":"and hadn't taken the time"},{"speaker":"Payson Hall","startTime":1772.645,"endTime":1774.795,"body":"to orient the stakeholder."},{"speaker":"Payson Hall","startTime":1775.2549999999999,"endTime":1775.935,"body":"That's not a fault."},{"speaker":"Payson Hall","startTime":1775.945,"endTime":1776.425,"body":"That's easy."},{"speaker":"Payson Hall","startTime":1776.475,"endTime":1778.425,"body":"You're dodging bullets are"},{"speaker":"Payson Hall","startTime":1776.475,"endTime":1778.425,"body":"running a hundred miles an hour."},{"speaker":"Payson Hall","startTime":1778.425,"endTime":1779.285,"body":"It's like you get the memo."},{"speaker":"Payson Hall","startTime":1779.285,"endTime":1781.7649999999999,"body":"Oh yeah, Mary Sue's"},{"speaker":"Payson Hall","startTime":1779.285,"endTime":1781.7649999999999,"body":"out and Jim is in."},{"speaker":"Payson Hall","startTime":1782.33,"endTime":1783.8799999999999,"body":"It's easy to, yeah,"},{"speaker":"Payson Hall","startTime":1782.33,"endTime":1783.8799999999999,"body":"okay, yeah, that's great."},{"speaker":"Payson Hall","startTime":1783.94,"endTime":1785.1,"body":"I need to call them"},{"speaker":"Payson Hall","startTime":1783.94,"endTime":1785.1,"body":"and chat with them."},{"speaker":"Payson Hall","startTime":1785.1,"endTime":1787.36,"body":"But it's no, actually you"},{"speaker":"Payson Hall","startTime":1785.1,"endTime":1787.36,"body":"may want to go spend an hour"},{"speaker":"Payson Hall","startTime":1787.36,"endTime":1789.12,"body":"with them saying, here's what"},{"speaker":"Payson Hall","startTime":1787.36,"endTime":1789.12,"body":"we're trying to accomplish."},{"speaker":"Payson Hall","startTime":1789.3,"endTime":1789.96,"body":"Here's your role."},{"speaker":"Payson Hall","startTime":1789.96,"endTime":1790.6399999999999,"body":"Here's my role."},{"speaker":"Payson Hall","startTime":1790.6399999999999,"endTime":1791.34,"body":"Here's where we are."},{"speaker":"Payson Hall","startTime":1791.34,"endTime":1792.45,"body":"Here's the challenges."},{"speaker":"Payson Hall","startTime":1792.68,"endTime":1794.83,"body":"And it's easy to skip that."},{"speaker":"Payson Hall","startTime":1794.86,"endTime":1796.59,"body":"It also can be very dangerous."},{"speaker":"Payson Hall","startTime":1796.91,"endTime":1798.35,"body":"And so we started"},{"speaker":"Payson Hall","startTime":1796.91,"endTime":1798.35,"body":"building a timeline."},{"speaker":"Payson Hall","startTime":1798.35,"endTime":1802.195,"body":"They realized that stakeholders"},{"speaker":"Payson Hall","startTime":1798.35,"endTime":1802.195,"body":"swap caused ripples and"},{"speaker":"Payson Hall","startTime":1802.195,"endTime":1804.555,"body":"turbulence for a couple"},{"speaker":"Payson Hall","startTime":1802.195,"endTime":1804.555,"body":"of months because the team"},{"speaker":"Payson Hall","startTime":1804.555,"endTime":1806.345,"body":"kept getting soaked off"},{"speaker":"Payson Hall","startTime":1804.555,"endTime":1806.345,"body":"and was getting asked all"},{"speaker":"Payson Hall","startTime":1806.345,"endTime":1807.345,"body":"these different questions."},{"speaker":"Payson Hall","startTime":1807.645,"endTime":1809.395,"body":"And they hadn't realized it."},{"speaker":"Payson Hall","startTime":1809.425,"endTime":1811.135,"body":"It's one of those things"},{"speaker":"Payson Hall","startTime":1809.425,"endTime":1811.135,"body":"that as you see the timeline"},{"speaker":"Payson Hall","startTime":1811.135,"endTime":1813.225,"body":"and someone says, oh, that's"},{"speaker":"Payson Hall","startTime":1811.135,"endTime":1813.225,"body":"when we changed the sponsor."},{"speaker":"Payson Hall","startTime":1813.235,"endTime":1815.825,"body":"It was like, oh, now I see."},{"speaker":"Payson Hall","startTime":1816.675,"endTime":1819.735,"body":"So the idea is when we build the"},{"speaker":"Payson Hall","startTime":1816.675,"endTime":1819.735,"body":"timeline, people get oriented to"},{"speaker":"Payson Hall","startTime":1819.735,"endTime":1821.225,"body":"some of the significant events."},{"speaker":"Payson Hall","startTime":1821.605,"endTime":1824.615,"body":"And then we're going to do"},{"speaker":"Payson Hall","startTime":1821.605,"endTime":1824.615,"body":"risk management in hindsight."},{"speaker":"Payson Hall","startTime":1825.12,"endTime":1826.8899999999999,"body":"Easiest risk management"},{"speaker":"Payson Hall","startTime":1825.12,"endTime":1826.8899999999999,"body":"session ever."},{"speaker":"Payson Hall","startTime":1827.1299999999999,"endTime":1830.17,"body":"We can go to a flip chart or"},{"speaker":"Payson Hall","startTime":1827.1299999999999,"endTime":1830.17,"body":"a whiteboard and say, okay,"},{"speaker":"Payson Hall","startTime":1830.35,"endTime":1832.37,"body":"so here's some significant"},{"speaker":"Payson Hall","startTime":1830.35,"endTime":1832.37,"body":"things that happened."},{"speaker":"Payson Hall","startTime":1832.3999999999999,"endTime":1833.8999999999999,"body":"Good news, bad news, whatever."},{"speaker":"Payson Hall","startTime":1834.04,"endTime":1835.6299999999999,"body":"And then we can ask"},{"speaker":"Payson Hall","startTime":1834.04,"endTime":1835.6299999999999,"body":"three questions."},{"speaker":"Payson Hall","startTime":1836.12,"endTime":1839.3,"body":"What could we have done"},{"speaker":"Payson Hall","startTime":1836.12,"endTime":1839.3,"body":"to detect this sooner?"},{"speaker":"Payson Hall","startTime":1840.31,"endTime":1842.6399999999999,"body":"To detect the opportunity"},{"speaker":"Payson Hall","startTime":1840.31,"endTime":1842.6399999999999,"body":"or to detect the risk or to"},{"speaker":"Payson Hall","startTime":1842.6399999999999,"endTime":1843.6299999999999,"body":"check the problem sooner?"},{"speaker":"Payson Hall","startTime":1843.6299999999999,"endTime":1844.58,"body":"Is there anything"},{"speaker":"Payson Hall","startTime":1843.6299999999999,"endTime":1844.58,"body":"we could have done?"},{"speaker":"Payson Hall","startTime":1844.59,"endTime":1845.34,"body":"Sometimes there isn't."},{"speaker":"Payson Hall","startTime":1845.7,"endTime":1848.07,"body":"Is there anything we could"},{"speaker":"Payson Hall","startTime":1845.7,"endTime":1848.07,"body":"have done to increase the"},{"speaker":"Payson Hall","startTime":1848.07,"endTime":1851.37,"body":"likelihood of the good stuff"},{"speaker":"Payson Hall","startTime":1848.07,"endTime":1851.37,"body":"or to decrease the likelihood"},{"speaker":"Payson Hall","startTime":1851.715,"endTime":1853.455,"body":"of the bad stuff, right?"},{"speaker":"Payson Hall","startTime":1853.465,"endTime":1854.315,"body":"Sometimes there isn't."},{"speaker":"Payson Hall","startTime":1854.455,"endTime":1855.585,"body":"We can have that conversation."},{"speaker":"Payson Hall","startTime":1855.585,"endTime":1856.405,"body":"We can take notes."},{"speaker":"Payson Hall","startTime":1857.185,"endTime":1859.555,"body":"And is there anything we"},{"speaker":"Payson Hall","startTime":1857.185,"endTime":1859.555,"body":"could do to reduce the"},{"speaker":"Payson Hall","startTime":1859.555,"endTime":1862.365,"body":"violence of the bad things"},{"speaker":"Payson Hall","startTime":1859.555,"endTime":1862.365,"body":"or to reduce the benefit"},{"speaker":"Payson Hall","startTime":1863.035,"endTime":1864.435,"body":"of the good things, right?"},{"speaker":"Payson Hall","startTime":1864.555,"endTime":1866.055,"body":"This is where we say,"},{"speaker":"Payson Hall","startTime":1864.555,"endTime":1866.055,"body":"oh, it was great that we"},{"speaker":"Payson Hall","startTime":1866.055,"endTime":1867.285,"body":"bought those 14 laptops."},{"speaker":"Payson Hall","startTime":1867.285,"endTime":1870.295,"body":"In the future, we should get"},{"speaker":"Payson Hall","startTime":1867.285,"endTime":1870.295,"body":"the right to return them, right?"},{"speaker":"Payson Hall","startTime":1870.295,"endTime":1871.415,"body":"They were completely clear."},{"speaker":"Payson Hall","startTime":1871.415,"endTime":1872.825,"body":"We got no inventory at the end."},{"speaker":"Payson Hall","startTime":1872.825,"endTime":1875.125,"body":"We don't have to sing and"},{"speaker":"Payson Hall","startTime":1872.825,"endTime":1875.125,"body":"dance about why'd we spend"},{"speaker":"Payson Hall","startTime":1875.125,"endTime":1876.0249999999999,"body":"that extra two grand."},{"speaker":"Payson Hall","startTime":1876.5049999999999,"endTime":1880.845,"body":"So that really, the results"},{"speaker":"Payson Hall","startTime":1876.5049999999999,"endTime":1880.845,"body":"of that, the team contributes,"},{"speaker":"Payson 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project."},{"speaker":"Galen Low","startTime":1931.09,"endTime":1932.8799999999999,"body":"Everyone's getting oriented"},{"speaker":"Galen Low","startTime":1931.09,"endTime":1932.8799999999999,"body":"around the timeline."},{"speaker":"Galen Low","startTime":1933.235,"endTime":1937.385,"body":"Some folks might come in"},{"speaker":"Galen Low","startTime":1933.235,"endTime":1937.385,"body":"with 10, 15, 20 things and"},{"speaker":"Galen Low","startTime":1937.485,"endTime":1939.535,"body":"are you discussing them in"},{"speaker":"Galen Low","startTime":1937.485,"endTime":1939.535,"body":"depth as people are putting"},{"speaker":"Galen Low","startTime":1939.535,"endTime":1940.455,"body":"them up on the board?"},{"speaker":"Galen Low","startTime":1940.745,"endTime":1943.625,"body":"Or is it mostly identification"},{"speaker":"Galen Low","startTime":1940.745,"endTime":1943.625,"body":"and circling back and asking"},{"speaker":"Galen Low","startTime":1943.625,"endTime":1945.135,"body":"those three questions later on?"},{"speaker":"Payson Hall","startTime":1945.335,"endTime":1946.815,"body":"It ends up"},{"speaker":"Payson Hall","startTime":1945.335,"endTime":1946.815,"body":"being a judgment call."},{"speaker":"Payson Hall","startTime":1946.825,"endTime":1949.035,"body":"I want to give people enough"},{"speaker":"Payson Hall","startTime":1946.825,"endTime":1949.035,"body":"time to have an aha moment."},{"speaker":"Payson Hall","startTime":1949.225,"endTime":1951.585,"body":"And I don't want to go down"},{"speaker":"Payson Hall","startTime":1949.225,"endTime":1951.585,"body":"a rabbit hole that makes my"},{"speaker":"Payson Hall","startTime":1951.585,"endTime":1954.585,"body":"meeting run super long or"},{"speaker":"Payson Hall","startTime":1951.585,"endTime":1954.585,"body":"cuts the conversation short."},{"speaker":"Payson Hall","startTime":1955.075,"endTime":1958.0149999999999,"body":"So, it's like, how much root"},{"speaker":"Payson Hall","startTime":1955.075,"endTime":1958.0149999999999,"body":"cause analysis do we do?"},{"speaker":"Payson Hall","startTime":1958.495,"endTime":1961.485,"body":"Let's have a conversation if"},{"speaker":"Payson Hall","startTime":1958.495,"endTime":1961.485,"body":"it's being fruitful for three"},{"speaker":"Payson Hall","startTime":1961.485,"endTime":1962.825,"body":"minutes or five minutes, great."},{"speaker":"Payson Hall","startTime":1962.835,"endTime":1965.215,"body":"At the end of three or four"},{"speaker":"Payson Hall","startTime":1962.835,"endTime":1965.215,"body":"minutes, or it stops being"},{"speaker":"Payson Hall","startTime":1965.215,"endTime":1967.295,"body":"productive, say, okay, let's"},{"speaker":"Payson Hall","startTime":1965.215,"endTime":1967.295,"body":"take this and we can do that"},{"speaker":"Payson Hall","startTime":1967.295,"endTime":1969.865,"body":"little bit of research offline"},{"speaker":"Payson 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good at facilitation?"},{"speaker":"Galen Low","startTime":1981.5,"endTime":1984.47,"body":"And, I'll keep coming back to"},{"speaker":"Galen Low","startTime":1981.5,"endTime":1984.47,"body":"the idea that it helps because"},{"speaker":"Galen Low","startTime":1984.73,"endTime":1988.05,"body":"even if you're not facilitating,"},{"speaker":"Galen Low","startTime":1984.73,"endTime":1988.05,"body":"you understand that not all of"},{"speaker":"Galen Low","startTime":1988.05,"endTime":1990.19,"body":"the world's problems are going"},{"speaker":"Galen Low","startTime":1988.05,"endTime":1990.19,"body":"to get solved in that session."},{"speaker":"Galen Low","startTime":1990.6499999999999,"endTime":1992.76,"body":"Some of it will go offline,"},{"speaker":"Galen Low","startTime":1990.6499999999999,"endTime":1992.76,"body":"but you want to be able to"},{"speaker":"Galen Low","startTime":1992.76,"endTime":1996.3999999999999,"body":"talk about the big things and"},{"speaker":"Galen 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from"},{"speaker":"Payson Hall","startTime":2006.6499999999999,"endTime":2007.78,"body":"outside the project."},{"speaker":"Payson Hall","startTime":2008.3899999999999,"endTime":2011.78,"body":"If they're a good facilitator, I"},{"speaker":"Payson Hall","startTime":2008.3899999999999,"endTime":2011.78,"body":"mean, I'm a recovering engineer."},{"speaker":"Payson Hall","startTime":2012.3799999999999,"endTime":2014.75,"body":"If you present a really"},{"speaker":"Payson Hall","startTime":2012.3799999999999,"endTime":2014.75,"body":"good problem, I'm tempted"},{"speaker":"Payson Hall","startTime":2014.75,"endTime":2017.61,"body":"as much as anybody to do a"},{"speaker":"Payson Hall","startTime":2014.75,"endTime":2017.61,"body":"deep dive and talk about it."},{"speaker":"Payson Hall","startTime":2018.0249999999999,"endTime":2020.185,"body":"I've seen this before, and"},{"speaker":"Payson Hall","startTime":2018.0249999999999,"endTime":2020.185,"body":"here's how it was solved."},{"speaker":"Payson Hall","startTime":2020.455,"endTime":2022.715,"body":"I got this great book at"},{"speaker":"Payson Hall","startTime":2020.455,"endTime":2022.715,"body":"home, and that's not helpful."},{"speaker":"Payson Hall","startTime":2022.7749999999999,"endTime":2025.205,"body":"You want someone saying,"},{"speaker":"Payson Hall","startTime":2022.7749999999999,"endTime":2025.205,"body":"okay, are we making"},{"speaker":"Payson Hall","startTime":2025.2649999999999,"endTime":2026.445,"body":"constructive progress?"},{"speaker":"Payson Hall","startTime":2026.445,"endTime":2028.435,"body":"And how does that fit into"},{"speaker":"Payson Hall","startTime":2026.445,"endTime":2028.435,"body":"the larger picture of what"},{"speaker":"Payson Hall","startTime":2028.435,"endTime":2029.155,"body":"we're trying to accomplish?"},{"speaker":"Payson Hall","startTime":2029.5049999999999,"endTime":2030.115,"body":"And so, yeah."},{"speaker":"Galen 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Low","startTime":2042.29,"endTime":2045.45,"body":"to look at the root cause."},{"speaker":"Galen Low","startTime":2045.57,"endTime":2048.2400000000002,"body":"And that's the only problem we"},{"speaker":"Galen Low","startTime":2045.57,"endTime":2048.2400000000002,"body":"solved in the entire session."},{"speaker":"Galen Low","startTime":2048.33,"endTime":2050.27,"body":"We had one learning from"},{"speaker":"Galen Low","startTime":2048.33,"endTime":2050.27,"body":"our retrospective, but at"},{"speaker":"Galen Low","startTime":2050.27,"endTime":2051.21,"body":"least we know the root cause."},{"speaker":"Galen Low","startTime":2051.37,"endTime":2051.61,"body":"Yeah."},{"speaker":"Galen Low","startTime":2051.61,"endTime":2053.96,"body":"I hear what you mean in"},{"speaker":"Galen Low","startTime":2051.61,"endTime":2053.96,"body":"terms of yeah, making a"},{"speaker":"Galen Low","startTime":2053.96,"endTime":2055.37,"body":"judgment call on the depths."},{"speaker":"Galen Low","startTime":2055.59,"endTime":2056.31,"body":"I really liked that."},{"speaker":"Galen Low","startTime":2056.4500000000003,"endTime":2058.21,"body":"The other thing you said is"},{"speaker":"Galen Low","startTime":2056.4500000000003,"endTime":2058.21,"body":"and I don't know if a lot of"},{"speaker":"Galen Low","startTime":2058.21,"endTime":2060.63,"body":"folks look at it this way,"},{"speaker":"Galen Low","startTime":2058.21,"endTime":2060.63,"body":"but I think it's important."},{"speaker":"Galen Low","startTime":2060.73,"endTime":2062.62,"body":"You said this is risk"},{"speaker":"Galen Low","startTime":2060.73,"endTime":2062.62,"body":"management in hindsight."},{"speaker":"Galen Low","startTime":2062.6800000000003,"endTime":2064.7400000000002,"body":"And a lot of folks, they're"},{"speaker":"Galen Low","startTime":2062.6800000000003,"endTime":2064.7400000000002,"body":"looking at risk management"},{"speaker":"Galen Low","startTime":2064.76,"endTime":2065.58,"body":"as a future thing, right?"},{"speaker":"Galen Low","startTime":2065.59,"endTime":2067.9,"body":"How can we help good"},{"speaker":"Galen Low","startTime":2065.59,"endTime":2067.9,"body":"things happen in the future"},{"speaker":"Galen Low","startTime":2067.9,"endTime":2069.82,"body":"and stop bad things from"},{"speaker":"Galen Low","startTime":2067.9,"endTime":2069.82,"body":"happening in the future?"},{"speaker":"Galen Low","startTime":2070.1600000000003,"endTime":2071.9300000000003,"body":"And I don't know if"},{"speaker":"Galen Low","startTime":2070.1600000000003,"endTime":2071.9300000000003,"body":"everyone always connects"},{"speaker":"Galen Low","startTime":2071.98,"endTime":2074.9900000000002,"body":"the retrospective to risk"},{"speaker":"Galen Low","startTime":2071.98,"endTime":2074.9900000000002,"body":"management, but I think what"},{"speaker":"Galen Low","startTime":2074.9900000000002,"endTime":2077.4500000000003,"body":"you've been saying about"},{"speaker":"Galen Low","startTime":2074.9900000000002,"endTime":2077.4500000000003,"body":"iterative retrospectives or,"},{"speaker":"Galen Low","startTime":2077.46,"endTime":2080.2200000000003,"body":"at a certain stage gate in"},{"speaker":"Galen Low","startTime":2077.46,"endTime":2080.2200000000003,"body":"your project or even after."},{"speaker":"Galen Low","startTime":2080.4300000000003,"endTime":2082.4900000000002,"body":"But it's really, it's that"},{"speaker":"Galen Low","startTime":2080.4300000000003,"endTime":2082.4900000000002,"body":"sort of message in a bottle"},{"speaker":"Galen Low","startTime":2082.4900000000002,"endTime":2084.9500000000003,"body":"to, you wish you could send it"},{"speaker":"Galen Low","startTime":2082.4900000000002,"endTime":2084.9500000000003,"body":"past you, but instead you're"},{"speaker":"Galen Low","startTime":2084.98,"endTime":2088.77,"body":"sending to future others"},{"speaker":"Galen Low","startTime":2084.98,"endTime":2088.77,"body":"about how to avoid this thing"},{"speaker":"Galen Low","startTime":2088.77,"endTime":2091.8,"body":"that happened that was bad"},{"speaker":"Galen Low","startTime":2088.77,"endTime":2091.8,"body":"or how to take advantage of"},{"speaker":"Galen Low","startTime":2091.8,"endTime":2092.76,"body":"something good that can happen."},{"speaker":"Payson Hall","startTime":2093.11,"endTime":2093.88,"body":"Absolutely."},{"speaker":"Payson Hall","startTime":2094.11,"endTime":2096.8900000000003,"body":"Well, and the key idea here"},{"speaker":"Payson Hall","startTime":2094.11,"endTime":2096.8900000000003,"body":"is it needs to be about what"},{"speaker":"Payson Hall","startTime":2096.8900000000003,"endTime":2099.224,"body":"worked and what didn't, not"},{"speaker":"Payson Hall","startTime":2096.8900000000003,"endTime":2099.224,"body":"who worked and who didn't."},{"speaker":"Payson Hall","startTime":2099.625,"endTime":2101.255,"body":"That's the whole job"},{"speaker":"Payson 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Hall","startTime":2138.885,"endTime":2141.2850000000003,"body":"They're just gonna blame me for"},{"speaker":"Payson Hall","startTime":2138.885,"endTime":2141.2850000000003,"body":"everything that went sideways."},{"speaker":"Payson Hall","startTime":2141.895,"endTime":2143.6600000000003,"body":"That really perk up my hearing."},{"speaker":"Payson Hall","startTime":2143.6600000000003,"endTime":2145.69,"body":"I was, okay, well, I'm"},{"speaker":"Payson Hall","startTime":2143.6600000000003,"endTime":2145.69,"body":"curious about this."},{"speaker":"Payson Hall","startTime":2146.1600000000003,"endTime":2148.82,"body":"So I went into the retrospective"},{"speaker":"Payson Hall","startTime":2146.1600000000003,"endTime":2148.82,"body":"and the person facilitating"},{"speaker":"Payson Hall","startTime":2148.8500000000004,"endTime":2152.3,"body":"the retrospective, because I'm"},{"speaker":"Payson Hall","startTime":2148.8500000000004,"endTime":2152.3,"body":"just an observer, was terrible."},{"speaker":"Payson Hall","startTime":2153.32,"endTime":2153.8100000000004,"body":"Okay."},{"speaker":"Payson Hall","startTime":2154.2200000000003,"endTime":2155.5,"body":"They were terrible facilitator."},{"speaker":"Payson Hall","startTime":2155.57,"endTime":2158.3700000000003,"body":"They wanted to know who was"},{"speaker":"Payson Hall","startTime":2155.57,"endTime":2158.3700000000003,"body":"responsible for this, which"},{"speaker":"Payson Hall","startTime":2158.3700000000003,"endTime":2160.75,"body":"is not the question we're"},{"speaker":"Payson Hall","startTime":2158.3700000000003,"endTime":2160.75,"body":"asking in a retrospective."},{"speaker":"Payson Hall","startTime":2161.77,"endTime":2165.21,"body":"And I was amazed by the team."},{"speaker":"Payson Hall","startTime":2165.6000000000004,"endTime":2167.23,"body":"So they talked about,"},{"speaker":"Payson Hall","startTime":2165.6000000000004,"endTime":2167.23,"body":"well, blah, blah, blah."},{"speaker":"Payson Hall","startTime":2167.23,"endTime":2168.0800000000004,"body":"And then this happened."},{"speaker":"Payson Hall","startTime":2168.0800000000004,"endTime":2171.1200000000003,"body":"And then this piece wasn't ready"},{"speaker":"Payson Hall","startTime":2168.0800000000004,"endTime":2171.1200000000003,"body":"and the facilities, well, who"},{"speaker":"Payson Hall","startTime":2171.1200000000003,"endTime":2172.3300000000004,"body":"was supposed to build that?"},{"speaker":"Payson Hall","startTime":2172.8100000000004,"endTime":2176.1600000000003,"body":"And the team for, I give"},{"speaker":"Payson Hall","startTime":2172.8100000000004,"endTime":2176.1600000000003,"body":"the team immense credit,"},{"speaker":"Payson Hall","startTime":2176.69,"endTime":2178.77,"body":"just said, it's not really"},{"speaker":"Payson Hall","startTime":2176.69,"endTime":2178.77,"body":"important who did it."},{"speaker":"Payson Hall","startTime":2179.1200000000003,"endTime":2179.98,"body":"Here's what happened."},{"speaker":"Payson Hall","startTime":2180.02,"endTime":2182.4500000000003,"body":"And they refused to throw"},{"speaker":"Payson Hall","startTime":2180.02,"endTime":2182.4500000000003,"body":"the guy under the bus."},{"speaker":"Payson Hall","startTime":2183.03,"endTime":2185.05,"body":"I discovered later, the"},{"speaker":"Payson Hall","startTime":2183.03,"endTime":2185.05,"body":"guy was an alcoholic."},{"speaker":"Payson Hall","startTime":2185.05,"endTime":2186.2000000000003,"body":"He had a real problem."},{"speaker":"Payson Hall","startTime":2186.5550000000003,"endTime":2189.5750000000003,"body":"And he was really responsible"},{"speaker":"Payson Hall","startTime":2186.5550000000003,"endTime":2189.5750000000003,"body":"for all this, but the team was"},{"speaker":"Payson Hall","startTime":2189.5750000000003,"endTime":2192.275,"body":"aware that's not something to"},{"speaker":"Payson Hall","startTime":2189.5750000000003,"endTime":2192.275,"body":"share with this facilitator."},{"speaker":"Payson Hall","startTime":2192.405,"endTime":2193.8250000000003,"body":"And it's not relevant, right?"},{"speaker":"Payson Hall","startTime":2193.8250000000003,"endTime":2195.8250000000003,"body":"There's a personal issue"},{"speaker":"Payson Hall","startTime":2193.8250000000003,"endTime":2195.8250000000003,"body":"someone has to take care of."},{"speaker":"Payson Hall","startTime":2196.025,"endTime":2197.485,"body":"Let's talk about what we"},{"speaker":"Payson Hall","startTime":2196.025,"endTime":2197.485,"body":"learned on the project."},{"speaker":"Payson Hall","startTime":2197.7850000000003,"endTime":2201.0750000000003,"body":"You never want to rely on a"},{"speaker":"Payson Hall","startTime":2197.7850000000003,"endTime":2201.0750000000003,"body":"type of, amazed I have the"},{"speaker":"Payson Hall","startTime":2201.155,"endTime":2203.125,"body":"utmost respect for that team."},{"speaker":"Payson Hall","startTime":2203.125,"endTime":2206.5950000000003,"body":"You never want to rely on a"},{"speaker":"Payson Hall","startTime":2203.125,"endTime":2206.5950000000003,"body":"bunch of tired, grumpy people"},{"speaker":"Payson Hall","startTime":2206.8450000000003,"endTime":2212.0550000000003,"body":"to have that much discipline"},{"speaker":"Payson Hall","startTime":2206.8450000000003,"endTime":2212.0550000000003,"body":"and empathy to not crucify"},{"speaker":"Payson Hall","startTime":2212.065,"endTime":2213.215,"body":"the guy that wasn't there."},{"speaker":"Payson Hall","startTime":2213.645,"endTime":2215.1850000000004,"body":"So it was an amazing team."},{"speaker":"Payson Hall","startTime":2215.525,"endTime":2218.335,"body":"And so, yeah, you don't"},{"speaker":"Payson Hall","startTime":2215.525,"endTime":2218.335,"body":"want any tourists and you"},{"speaker":"Payson Hall","startTime":2218.335,"endTime":2219.905,"body":"want the facilitator to"},{"speaker":"Payson Hall","startTime":2218.335,"endTime":2219.905,"body":"know what the heck they're"},{"speaker":"Payson Hall","startTime":2219.905,"endTime":2221.2450000000003,"body":"doing that this is about."},{"speaker":"Payson Hall","startTime":2221.5800000000004,"endTime":2224.73,"body":"Let's talk about proving the"},{"speaker":"Payson Hall","startTime":2221.5800000000004,"endTime":2224.73,"body":"process, not who do we blame?"},{"speaker":"Payson Hall","startTime":2225.02,"endTime":2227.34,"body":"And again, I think the"},{"speaker":"Payson Hall","startTime":2225.02,"endTime":2227.34,"body":"rule guiding rule is just"},{"speaker":"Payson Hall","startTime":2227.34,"endTime":2229.44,"body":"assume everybody was doing"},{"speaker":"Payson Hall","startTime":2227.34,"endTime":2229.44,"body":"the best they could with"},{"speaker":"Payson Hall","startTime":2229.4500000000003,"endTime":2230.53,"body":"the information available."},{"speaker":"Payson Hall","startTime":2231.1800000000003,"endTime":2232.5600000000004,"body":"They may not have"},{"speaker":"Payson Hall","startTime":2231.1800000000003,"endTime":2232.5600000000004,"body":"had the right skills."},{"speaker":"Payson Hall","startTime":2232.92,"endTime":2234.61,"body":"That's the project"},{"speaker":"Payson Hall","startTime":2232.92,"endTime":2234.61,"body":"manager's fault, right?"},{"speaker":"Payson Hall","startTime":2234.69,"endTime":2236.7200000000003,"body":"Unless you gave me a resume"},{"speaker":"Payson Hall","startTime":2234.69,"endTime":2236.7200000000003,"body":"that said, you're an expert"},{"speaker":"Payson Hall","startTime":2236.7200000000003,"endTime":2239.6400000000003,"body":"at AI, I gave you a simple AI"},{"speaker":"Payson Hall","startTime":2236.7200000000003,"endTime":2239.6400000000003,"body":"task and you were overwhelmed."},{"speaker":"Payson Hall","startTime":2239.7400000000002,"endTime":2241.635,"body":"Then that's the project"},{"speaker":"Payson Hall","startTime":2239.7400000000002,"endTime":2241.635,"body":"manager's fault."},{"speaker":"Payson Hall","startTime":2241.6650000000004,"endTime":2244.135,"body":"It was a wrong a"},{"speaker":"Payson Hall","startTime":2241.6650000000004,"endTime":2244.135,"body":"skills mismatch."},{"speaker":"Payson Hall","startTime":2244.605,"endTime":2246.005,"body":"And we don't have to say it's"},{"speaker":"Payson Hall","startTime":2244.605,"endTime":2246.005,"body":"the project manager's fault."},{"speaker":"Payson Hall","startTime":2246.005,"endTime":2246.905,"body":"We say, you know what?"},{"speaker":"Payson Hall","startTime":2246.965,"endTime":2249.925,"body":"We didn't have the skills that"},{"speaker":"Payson Hall","startTime":2246.965,"endTime":2249.925,"body":"we thought we did in this area."},{"speaker":"Payson Hall","startTime":2249.9350000000004,"endTime":2253.505,"body":"It's not, Simon's not"},{"speaker":"Payson Hall","startTime":2249.9350000000004,"endTime":2253.505,"body":"tall enough for this ride."},{"speaker":"Payson Hall","startTime":2253.9150000000004,"endTime":2256.2250000000004,"body":"It's, we didn't have the skills"},{"speaker":"Payson Hall","startTime":2253.9150000000004,"endTime":2256.2250000000004,"body":"that we thought in this area."},{"speaker":"Payson Hall","startTime":2256.2250000000004,"endTime":2258.585,"body":"We need to bolster those"},{"speaker":"Payson Hall","startTime":2256.2250000000004,"endTime":2258.585,"body":"skills going forward if we're"},{"speaker":"Payson Hall","startTime":2258.585,"endTime":2259.7250000000004,"body":"going to do a similar project."},{"speaker":"Galen Low","startTime":2260.085,"endTime":2262.0550000000003,"body":"So much of"},{"speaker":"Galen Low","startTime":2260.085,"endTime":2262.0550000000003,"body":"this is like in the, it's"},{"speaker":"Galen Low","startTime":2262.0550000000003,"endTime":2264.195,"body":"a woven into the fabric"},{"speaker":"Galen Low","startTime":2262.0550000000003,"endTime":2264.195,"body":"of how you've set it up."},{"speaker":"Galen Low","startTime":2264.195,"endTime":2266.145,"body":"A lot of folks will come to me"},{"speaker":"Galen Low","startTime":2264.195,"endTime":2266.145,"body":"and they'll ask me, okay, well,"},{"speaker":"Galen Low","startTime":2266.3250000000003,"endTime":2268.655,"body":"how do I create psychological"},{"speaker":"Galen Low","startTime":2266.3250000000003,"endTime":2268.655,"body":"safety in a session?"},{"speaker":"Galen Low","startTime":2268.9550000000004,"endTime":2272.1600000000003,"body":"And part of the answer is,"},{"speaker":"Galen Low","startTime":2268.9550000000004,"endTime":2272.1600000000003,"body":"well, before the session sit"},{"speaker":"Galen Low","startTime":2272.1600000000003,"endTime":2274.27,"body":"down, talk to the people who"},{"speaker":"Galen Low","startTime":2272.1600000000003,"endTime":2274.27,"body":"might have reservations, build"},{"speaker":"Galen Low","startTime":2274.27,"endTime":2277.6600000000003,"body":"trust, build rapport, explain"},{"speaker":"Galen Low","startTime":2274.27,"endTime":2277.6600000000003,"body":"the process, give the do the"},{"speaker":"Galen Low","startTime":2277.6600000000003,"endTime":2280.11,"body":"housekeeping to say, you know"},{"speaker":"Galen Low","startTime":2277.6600000000003,"endTime":2280.11,"body":"what, in this session that"},{"speaker":"Galen Low","startTime":2280.11,"endTime":2282.6800000000003,"body":"we're about to dive into,"},{"speaker":"Galen Low","startTime":2280.11,"endTime":2282.6800000000003,"body":"we're not going to ask who,"},{"speaker":"Galen Low","startTime":2282.71,"endTime":2283.61,"body":"we're going to ask what."},{"speaker":"Galen Low","startTime":2283.9700000000003,"endTime":2287.13,"body":"And getting everybody on"},{"speaker":"Galen Low","startTime":2283.9700000000003,"endTime":2287.13,"body":"board with that idea and"},{"speaker":"Galen Low","startTime":2287.13,"endTime":2288.3900000000003,"body":"then just reinforcing it."},{"speaker":"Galen Low","startTime":2288.69,"endTime":2291.6200000000003,"body":"I mean, if you were, let's say"},{"speaker":"Galen Low","startTime":2288.69,"endTime":2291.6200000000003,"body":"you were the facilitator in"},{"speaker":"Galen Low","startTime":2291.6200000000003,"endTime":2294.1400000000003,"body":"that session, and the person"},{"speaker":"Galen Low","startTime":2291.6200000000003,"endTime":2294.1400000000003,"body":"who was facilitating was just"},{"speaker":"Galen Low","startTime":2294.1400000000003,"endTime":2296.2900000000004,"body":"an attendee going Oh, that"},{"speaker":"Galen Low","startTime":2294.1400000000003,"endTime":2296.2900000000004,"body":"was probably Brad's fault."},{"speaker":"Galen Low","startTime":2296.44,"endTime":2299.2400000000002,"body":"How do you reorient when"},{"speaker":"Galen Low","startTime":2296.44,"endTime":2299.2400000000002,"body":"people start the blame game"},{"speaker":"Galen Low","startTime":2299.2400000000002,"endTime":2301.1800000000003,"body":"and start pointing figures"},{"speaker":"Galen Low","startTime":2299.2400000000002,"endTime":2301.1800000000003,"body":"and it becomes a witch hunt?"},{"speaker":"Payson Hall","startTime":2301.84,"endTime":2303.8700000000003,"body":"The first time"},{"speaker":"Payson Hall","startTime":2301.84,"endTime":2303.8700000000003,"body":"you yellow card them, right?"},{"speaker":"Payson Hall","startTime":2304.1800000000003,"endTime":2307.05,"body":"They say, well, no, this is"},{"speaker":"Payson Hall","startTime":2304.1800000000003,"endTime":2307.05,"body":"not really about who did what."},{"speaker":"Payson Hall","startTime":2307.3700000000003,"endTime":2309.4900000000002,"body":"We're going to assume everyone"},{"speaker":"Payson Hall","startTime":2307.3700000000003,"endTime":2309.4900000000002,"body":"was doing the best they could."},{"speaker":"Payson Hall","startTime":2309.53,"endTime":2311.26,"body":"What we want to talk about"},{"speaker":"Payson Hall","startTime":2309.53,"endTime":2311.26,"body":"is what happened, what"},{"speaker":"Payson Hall","startTime":2311.26,"endTime":2312.11,"body":"are the consequences?"},{"speaker":"Payson Hall","startTime":2312.8500000000004,"endTime":2315.09,"body":"Second time, depending"},{"speaker":"Payson Hall","startTime":2312.8500000000004,"endTime":2315.09,"body":"on context, I might"},{"speaker":"Payson Hall","startTime":2315.4100000000003,"endTime":2316.55,"body":"yellow card them again."},{"speaker":"Payson Hall","startTime":2316.94,"endTime":2317.7000000000003,"body":"I might say, you know what?"},{"speaker":"Payson Hall","startTime":2317.7000000000003,"endTime":2318.4,"body":"Let's take a break."},{"speaker":"Payson Hall","startTime":2318.6600000000003,"endTime":2321.07,"body":"Take the person aside"},{"speaker":"Payson Hall","startTime":2318.6600000000003,"endTime":2321.07,"body":"and have a word with."},{"speaker":"Payson Hall","startTime":2321.4,"endTime":2323.13,"body":"It's no, this is"},{"speaker":"Payson Hall","startTime":2321.4,"endTime":2323.13,"body":"not about who broke."},{"speaker":"Payson Hall","startTime":2323.9,"endTime":2325.0600000000004,"body":"We can have that conversation."},{"speaker":"Payson Hall","startTime":2325.0600000000004,"endTime":2326.05,"body":"You can have a"},{"speaker":"Payson Hall","startTime":2325.0600000000004,"endTime":2326.05,"body":"broad conversation."},{"speaker":"Payson Hall","startTime":2326.05,"endTime":2328.2000000000003,"body":"The project manager, you and"},{"speaker":"Payson Hall","startTime":2326.05,"endTime":2328.2000000000003,"body":"I can talk about it later."},{"speaker":"Payson Hall","startTime":2328.2000000000003,"endTime":2330.84,"body":"But this meeting is"},{"speaker":"Payson Hall","startTime":2328.2000000000003,"endTime":2330.84,"body":"about what did we learn?"},{"speaker":"Payson Hall","startTime":2331.2400000000002,"endTime":2332.4700000000003,"body":"What worked, what didn't?"},{"speaker":"Payson Hall","startTime":2332.48,"endTime":2333.61,"body":"Not who worked and who didn't."},{"speaker":"Payson Hall","startTime":2334.7900000000004,"endTime":2335.7000000000003,"body":"Because it's not constructive."},{"speaker":"Payson Hall","startTime":2335.7400000000002,"endTime":2337.3700000000003,"body":"That we can't fix the past."},{"speaker":"Payson Hall","startTime":2337.52,"endTime":2338.6400000000003,"body":"All we can do is learn from it."},{"speaker":"Payson Hall","startTime":2338.8300000000004,"endTime":2339.1000000000004,"body":"Right?"},{"speaker":"Galen Low","startTime":2339.46,"endTime":2339.9300000000003,"body":"I love that."},{"speaker":"Galen Low","startTime":2340.01,"endTime":2342.1800000000003,"body":"I guess the other side of it"},{"speaker":"Galen Low","startTime":2340.01,"endTime":2342.1800000000003,"body":"is, we're talking about framing."},{"speaker":"Galen Low","startTime":2342.1800000000003,"endTime":2343.69,"body":"We're talking about, okay,"},{"speaker":"Galen Low","startTime":2342.1800000000003,"endTime":2343.69,"body":"well, maybe we didn't"},{"speaker":"Galen Low","startTime":2343.69,"endTime":2344.6000000000004,"body":"have the right skills."},{"speaker":"Galen Low","startTime":2344.8300000000004,"endTime":2346.1800000000003,"body":"And it goes into that report."},{"speaker":"Galen Low","startTime":2346.3,"endTime":2348.7400000000002,"body":"And then someone on the"},{"speaker":"Galen Low","startTime":2346.3,"endTime":2348.7400000000002,"body":"exec team reads that and"},{"speaker":"Galen Low","startTime":2348.7400000000002,"endTime":2349.69,"body":"reads between the lines."},{"speaker":"Galen Low","startTime":2349.69,"endTime":2351.1400000000003,"body":"And they're like, yeah, that"},{"speaker":"Galen Low","startTime":2349.69,"endTime":2351.1400000000003,"body":"was probably Brett's fault."},{"speaker":"Galen Low","startTime":2351.3700000000003,"endTime":2355.53,"body":"Is there anything that you can"},{"speaker":"Galen Low","startTime":2351.3700000000003,"endTime":2355.53,"body":"do to avoid that interpretation?"},{"speaker":"Payson Hall","startTime":2356.46,"endTime":2358.3500000000004,"body":"If Brett's not"},{"speaker":"Payson Hall","startTime":2356.46,"endTime":2358.3500000000004,"body":"tall enough for the ride,"},{"speaker":"Payson Hall","startTime":2358.3500000000004,"endTime":2359.96,"body":"that's a personal issue"},{"speaker":"Payson Hall","startTime":2358.3500000000004,"endTime":2359.96,"body":"we need to take care of."},{"speaker":"Payson Hall","startTime":2359.96,"endTime":2361.7900000000004,"body":"That's not something I want"},{"speaker":"Payson Hall","startTime":2359.96,"endTime":2361.7900000000004,"body":"to end up in the report."},{"speaker":"Payson Hall","startTime":2361.88,"endTime":2363.77,"body":"I'll defer to the project"},{"speaker":"Payson Hall","startTime":2361.88,"endTime":2363.77,"body":"manager to handle that."},{"speaker":"Payson Hall","startTime":2363.8900000000003,"endTime":2366.4300000000003,"body":"The kinds of things that"},{"speaker":"Payson Hall","startTime":2363.8900000000003,"endTime":2366.4300000000003,"body":"end up in the report, a lot"},{"speaker":"Payson Hall","startTime":2366.4300000000003,"endTime":2369.42,"body":"of times, like we said, if"},{"speaker":"Payson Hall","startTime":2366.4300000000003,"endTime":2369.42,"body":"the execs are, this is not"},{"speaker":"Payson Hall","startTime":2369.42,"endTime":2371.4300000000003,"body":"faulting execs have priorities"},{"speaker":"Payson Hall","startTime":2369.42,"endTime":2371.4300000000003,"body":"that might be different"},{"speaker":"Payson Hall","startTime":2371.44,"endTime":2372.46,"body":"than the project manager."},{"speaker":"Payson Hall","startTime":2372.59,"endTime":2375.2900000000004,"body":"So, if a higher priority"},{"speaker":"Payson Hall","startTime":2372.59,"endTime":2375.2900000000004,"body":"project starts to boil"},{"speaker":"Payson Hall","startTime":2375.2900000000004,"endTime":2377.75,"body":"over on the stove, and they"},{"speaker":"Payson Hall","startTime":2375.2900000000004,"endTime":2377.75,"body":"pull one of your superstars"},{"speaker":"Payson Hall","startTime":2377.75,"endTime":2379.9700000000003,"body":"to solve that problem,"},{"speaker":"Payson Hall","startTime":2377.75,"endTime":2379.9700000000003,"body":"that's their prerogative."},{"speaker":"Payson Hall","startTime":2380.4350000000004,"endTime":2382.9550000000004,"body":"The idea behind retrospective"},{"speaker":"Payson Hall","startTime":2380.4350000000004,"endTime":2382.9550000000004,"body":"is to say, Hey, there was a"},{"speaker":"Payson Hall","startTime":2382.965,"endTime":2384.295,"body":"consequence to this project."},{"speaker":"Payson Hall","startTime":2385.335,"endTime":2387.5150000000003,"body":"Without blaming the execs"},{"speaker":"Payson Hall","startTime":2385.335,"endTime":2387.5150000000003,"body":"would say, Hey, you know"},{"speaker":"Payson Hall","startTime":2387.5150000000003,"endTime":2390.0150000000003,"body":"what, we had a roster for"},{"speaker":"Payson Hall","startTime":2387.5150000000003,"endTime":2390.0150000000003,"body":"the project and for a variety"},{"speaker":"Payson Hall","startTime":2390.0150000000003,"endTime":2393.145,"body":"of circumstances, people got"},{"speaker":"Payson Hall","startTime":2390.0150000000003,"endTime":2393.145,"body":"redeployed in the middle, or"},{"speaker":"Payson Hall","startTime":2393.4350000000004,"endTime":2397.0350000000003,"body":"if someone got COVID or someone"},{"speaker":"Payson Hall","startTime":2393.4350000000004,"endTime":2397.0350000000003,"body":"eloped, whatever, and we had"},{"speaker":"Payson Hall","startTime":2397.0350000000003,"endTime":2398.335,"body":"resource issues on the project."},{"speaker":"Payson Hall","startTime":2398.815,"endTime":2401.525,"body":"In the future, what we need to"},{"speaker":"Payson Hall","startTime":2398.815,"endTime":2401.525,"body":"do is make sure we have better"},{"speaker":"Payson Hall","startTime":2401.525,"endTime":2405.275,"body":"agreements and maybe think"},{"speaker":"Payson Hall","startTime":2401.525,"endTime":2405.275,"body":"about, this is a personal bias."},{"speaker":"Payson Hall","startTime":2405.7650000000003,"endTime":2408.835,"body":"If your schedule says, but no"},{"speaker":"Payson Hall","startTime":2405.7650000000003,"endTime":2408.835,"body":"one can get sick, everyone has"},{"speaker":"Payson Hall","startTime":2408.835,"endTime":2410.315,"body":"to show up for a 40 hour week."},{"speaker":"Payson Hall","startTime":2410.635,"endTime":2411.9750000000004,"body":"You're already smoking dope."},{"speaker":"Payson Hall","startTime":2411.985,"endTime":2415.655,"body":"That project's not"},{"speaker":"Payson Hall","startTime":2411.985,"endTime":2415.655,"body":"going to happen, right?"},{"speaker":"Payson Hall","startTime":2415.655,"endTime":2416.9550000000004,"body":"Because someone's"},{"speaker":"Payson Hall","startTime":2415.655,"endTime":2416.9550000000004,"body":"going to get sick."},{"speaker":"Payson Hall","startTime":2416.9550000000004,"endTime":2418.425,"body":"Their kid's going to"},{"speaker":"Payson Hall","startTime":2416.9550000000004,"endTime":2418.425,"body":"fall off a bicycle."},{"speaker":"Payson Hall","startTime":2418.425,"endTime":2419.735,"body":"The parent's going to get ill."},{"speaker":"Payson Hall","startTime":2419.9750000000004,"endTime":2422.335,"body":"They, they got to go to"},{"speaker":"Payson Hall","startTime":2419.9750000000004,"endTime":2422.335,"body":"graduation or something."},{"speaker":"Payson Hall","startTime":2422.335,"endTime":2425.0150000000003,"body":"So if your resources are"},{"speaker":"Payson Hall","startTime":2422.335,"endTime":2425.0150000000003,"body":"overcommitted, the project"},{"speaker":"Payson Hall","startTime":2425.045,"endTime":2426.315,"body":"schedule becomes very brittle."},{"speaker":"Payson Hall","startTime":2426.675,"endTime":2427.795,"body":"And that can be a finding."},{"speaker":"Payson Hall","startTime":2427.8050000000003,"endTime":2430.3050000000003,"body":"We were overly aggressive in"},{"speaker":"Payson Hall","startTime":2427.8050000000003,"endTime":2430.3050000000003,"body":"how we allocated resource."},{"speaker":"Payson Hall","startTime":2430.8450000000003,"endTime":2432.9150000000004,"body":"We really needed more"},{"speaker":"Payson Hall","startTime":2430.8450000000003,"endTime":2432.9150000000004,"body":"resources to do this."},{"speaker":"Payson Hall","startTime":2433.145,"endTime":2434.445,"body":"We maybe we didn't"},{"speaker":"Payson Hall","startTime":2433.145,"endTime":2434.445,"body":"know that here."},{"speaker":"Payson Hall","startTime":2434.4950000000003,"endTime":2435.4350000000004,"body":"We knew that here."},{"speaker":"Payson Hall","startTime":2435.4350000000004,"endTime":2437.7650000000003,"body":"We should have said something"},{"speaker":"Payson Hall","startTime":2435.4350000000004,"endTime":2437.7650000000003,"body":"when we, we discovered that"},{"speaker":"Payson Hall","startTime":2437.7650000000003,"endTime":2439.7250000000004,"body":"here, we probably should"},{"speaker":"Payson Hall","startTime":2437.7650000000003,"endTime":2439.7250000000004,"body":"have filed a change order"},{"speaker":"Payson Hall","startTime":2439.7250000000004,"endTime":2441.88,"body":"there to make sure everybody"},{"speaker":"Payson Hall","startTime":2439.7250000000004,"endTime":2441.88,"body":"knew that we're going to"},{"speaker":"Payson Hall","startTime":2441.88,"endTime":2444.02,"body":"need more resources, more"},{"speaker":"Payson Hall","startTime":2441.88,"endTime":2444.02,"body":"money, or more people than"},{"speaker":"Payson Hall","startTime":2444.02,"endTime":2445.13,"body":"we thought, or more time."},{"speaker":"Galen Low","startTime":2445.4100000000003,"endTime":2447.46,"body":"I like that sort"},{"speaker":"Galen Low","startTime":2445.4100000000003,"endTime":2447.46,"body":"of criteria of, you know,"},{"speaker":"Galen Low","startTime":2447.5,"endTime":2448.4700000000003,"body":"what you want in the report."},{"speaker":"Galen Low","startTime":2448.4700000000003,"endTime":2451.19,"body":"And of course, deferring to the"},{"speaker":"Galen Low","startTime":2448.4700000000003,"endTime":2451.19,"body":"project team involved, but there"},{"speaker":"Galen Low","startTime":2451.19,"endTime":2454.0400000000004,"body":"is a difference between project"},{"speaker":"Galen Low","startTime":2451.19,"endTime":2454.0400000000004,"body":"issues that we can learn from."},{"speaker":"Galen Low","startTime":2454.0800000000004,"endTime":2457.51,"body":"And for example, personnel"},{"speaker":"Galen Low","startTime":2454.0800000000004,"endTime":2457.51,"body":"issues that just have no"},{"speaker":"Galen Low","startTime":2457.51,"endTime":2460.73,"body":"business being in that report"},{"speaker":"Galen Low","startTime":2457.51,"endTime":2460.73,"body":"because it is something"},{"speaker":"Galen Low","startTime":2460.73,"endTime":2462.6600000000003,"body":"that is not specific to"},{"speaker":"Galen Low","startTime":2460.73,"endTime":2462.6600000000003,"body":"how projects are run."},{"speaker":"Galen Low","startTime":2463.0,"endTime":2465.32,"body":"It has more to do with"},{"speaker":"Galen Low","startTime":2463.0,"endTime":2465.32,"body":"staffing and, vetting, I guess."},{"speaker":"Galen Low","startTime":2465.605,"endTime":2467.025,"body":"So I like that sort of lens up."},{"speaker":"Payson Hall","startTime":2467.175,"endTime":2469.4750000000004,"body":"Well, the report"},{"speaker":"Payson Hall","startTime":2467.175,"endTime":2469.4750000000004,"body":"needs to be diplomatic too."},{"speaker":"Payson Hall","startTime":2469.645,"endTime":2472.425,"body":"As a consultant, I get paid"},{"speaker":"Payson Hall","startTime":2469.645,"endTime":2472.425,"body":"to tell people if the baby's"},{"speaker":"Payson Hall","startTime":2472.445,"endTime":2475.945,"body":"ugly, but there's ways"},{"speaker":"Payson Hall","startTime":2472.445,"endTime":2475.945,"body":"to deliver that news that"},{"speaker":"Payson Hall","startTime":2475.945,"endTime":2477.4350000000004,"body":"don't inflame the situation."},{"speaker":"Payson Hall","startTime":2478.3450000000003,"endTime":2481.4550000000004,"body":"So you want to be diplomatic"},{"speaker":"Payson Hall","startTime":2478.3450000000003,"endTime":2481.4550000000004,"body":"in the language that you use"},{"speaker":"Payson Hall","startTime":2481.4550000000004,"endTime":2482.735,"body":"to describe lessons learned."},{"speaker":"Payson Hall","startTime":2483.2250000000004,"endTime":2484.8650000000002,"body":"Basically, what you're"},{"speaker":"Payson Hall","startTime":2483.2250000000004,"endTime":2484.8650000000002,"body":"trying to do is make it"},{"speaker":"Payson Hall","startTime":2484.8650000000002,"endTime":2485.905,"body":"as positive as you can."},{"speaker":"Payson Hall","startTime":2486.63,"endTime":2487.82,"body":"Hey, we did this in the future."},{"speaker":"Payson Hall","startTime":2487.82,"endTime":2489.5400000000004,"body":"Here's recommendations"},{"speaker":"Payson Hall","startTime":2487.82,"endTime":2489.5400000000004,"body":"for doing it differently."},{"speaker":"Payson Hall","startTime":2490.32,"endTime":2492.5400000000004,"body":"Not, Oh my God, we"},{"speaker":"Payson Hall","startTime":2490.32,"endTime":2492.5400000000004,"body":"really screwed this up."},{"speaker":"Payson Hall","startTime":2492.5800000000004,"endTime":2493.8500000000004,"body":"But that's not helpful."},{"speaker":"Payson Hall","startTime":2494.2200000000003,"endTime":2496.11,"body":"People are doing the best they"},{"speaker":"Payson Hall","startTime":2494.2200000000003,"endTime":2496.11,"body":"could with the information"},{"speaker":"Payson Hall","startTime":2496.11,"endTime":2496.94,"body":"available at the time."},{"speaker":"Galen Low","startTime":2497.5400000000004,"endTime":2498.07,"body":"I like that."},{"speaker":"Galen Low","startTime":2498.1800000000003,"endTime":2499.84,"body":"One of the things that,"},{"speaker":"Galen Low","startTime":2498.1800000000003,"endTime":2499.84,"body":"you know we've gone through"},{"speaker":"Galen Low","startTime":2499.84,"endTime":2502.94,"body":"this process of, setting up,"},{"speaker":"Galen Low","startTime":2499.84,"endTime":2502.94,"body":"preparing for retrospective,"},{"speaker":"Galen Low","startTime":2503.57,"endTime":2505.73,"body":"reviewing the documentation,"},{"speaker":"Galen Low","startTime":2503.57,"endTime":2505.73,"body":"getting those milestones out"},{"speaker":"Galen Low","startTime":2505.73,"endTime":2507.13,"body":"on a timeline, discussing them."},{"speaker":"Galen Low","startTime":2507.4100000000003,"endTime":2510.01,"body":"Talking about ways that we"},{"speaker":"Galen Low","startTime":2507.4100000000003,"endTime":2510.01,"body":"can either take advantage"},{"speaker":"Galen Low","startTime":2510.01,"endTime":2511.9100000000003,"body":"of good things that happened"},{"speaker":"Galen Low","startTime":2510.01,"endTime":2511.9100000000003,"body":"or avoid bad things that"},{"speaker":"Galen Low","startTime":2511.92,"endTime":2512.8300000000004,"body":"happened in the future."},{"speaker":"Galen Low","startTime":2512.9900000000002,"endTime":2515.21,"body":"And then it goes into this"},{"speaker":"Galen Low","startTime":2512.9900000000002,"endTime":2515.21,"body":"report, but I think one of"},{"speaker":"Galen Low","startTime":2515.21,"endTime":2517.82,"body":"the things that I hear the"},{"speaker":"Galen Low","startTime":2515.21,"endTime":2517.82,"body":"most from folks is they're"},{"speaker":"Galen Low","startTime":2517.82,"endTime":2519.9900000000002,"body":"like, yeah, we're not going"},{"speaker":"Galen Low","startTime":2517.82,"endTime":2519.9900000000002,"body":"to do a retrospective because"},{"speaker":"Galen Low","startTime":2519.9900000000002,"endTime":2520.57,"body":"what are we going to do?"},{"speaker":"Galen Low","startTime":2520.71,"endTime":2522.7000000000003,"body":"We're going to produce"},{"speaker":"Galen Low","startTime":2520.71,"endTime":2522.7000000000003,"body":"a report, no one's going"},{"speaker":"Galen Low","startTime":2522.7000000000003,"endTime":2524.92,"body":"to look at it or they're"},{"speaker":"Galen Low","startTime":2522.7000000000003,"endTime":2524.92,"body":"going to misinterpret it."},{"speaker":"Galen Low","startTime":2524.9300000000003,"endTime":2526.2900000000004,"body":"And then it's going to"},{"speaker":"Galen Low","startTime":2524.9300000000003,"endTime":2526.2900000000004,"body":"sit on a shelf somewhere."},{"speaker":"Galen Low","startTime":2526.3100000000004,"endTime":2529.3100000000004,"body":"And we're going to watch as"},{"speaker":"Galen Low","startTime":2526.3100000000004,"endTime":2529.3100000000004,"body":"other project teams, including"},{"speaker":"Galen Low","startTime":2529.3100000000004,"endTime":2532.6200000000003,"body":"ourselves, keep hitting the"},{"speaker":"Galen Low","startTime":2529.3100000000004,"endTime":2532.6200000000003,"body":"same issues over and over again."},{"speaker":"Galen Low","startTime":2532.945,"endTime":2537.3450000000003,"body":"But like, how can you, I guess,"},{"speaker":"Galen Low","startTime":2532.945,"endTime":2537.3450000000003,"body":"as a facilitator, but also how"},{"speaker":"Galen Low","startTime":2537.3450000000003,"endTime":2540.605,"body":"can organizations overall make"},{"speaker":"Galen Low","startTime":2537.3450000000003,"endTime":2540.605,"body":"sure that these recommendations"},{"speaker":"Galen Low","startTime":2540.6150000000002,"endTime":2543.3450000000003,"body":"actually lead to change"},{"speaker":"Galen Low","startTime":2540.6150000000002,"endTime":2543.3450000000003,"body":"instead of just gathering dust?"},{"speaker":"Payson Hall","startTime":2543.585,"endTime":2545.005,"body":"Well, let's"},{"speaker":"Payson Hall","startTime":2543.585,"endTime":2545.005,"body":"unpack what you said."},{"speaker":"Payson Hall","startTime":2545.0550000000003,"endTime":2548.295,"body":"One of the big problems is if"},{"speaker":"Payson Hall","startTime":2545.0550000000003,"endTime":2548.295,"body":"I produce a 30 page report with"},{"speaker":"Payson Hall","startTime":2548.295,"endTime":2550.835,"body":"findings and recommendations,"},{"speaker":"Payson Hall","startTime":2548.295,"endTime":2550.835,"body":"no one is going to read it."},{"speaker":"Payson Hall","startTime":2551.655,"endTime":2553.125,"body":"So the idea is to be brief."},{"speaker":"Payson Hall","startTime":2553.125,"endTime":2555.0550000000003,"body":"We want to prioritize, right?"},{"speaker":"Payson Hall","startTime":2555.0550000000003,"endTime":2556.775,"body":"So if you're the project"},{"speaker":"Payson Hall","startTime":2555.0550000000003,"endTime":2556.775,"body":"manager, you say, here's"},{"speaker":"Payson Hall","startTime":2556.8250000000003,"endTime":2558.2650000000003,"body":"six things I think"},{"speaker":"Payson Hall","startTime":2556.8250000000003,"endTime":2558.2650000000003,"body":"we could do better."},{"speaker":"Payson Hall","startTime":2558.2650000000003,"endTime":2560.2650000000003,"body":"I'm going to say, pick"},{"speaker":"Payson Hall","startTime":2558.2650000000003,"endTime":2560.2650000000003,"body":"two or three of them and"},{"speaker":"Payson Hall","startTime":2560.2650000000003,"endTime":2562.175,"body":"I'm going to try to polish"},{"speaker":"Payson Hall","startTime":2560.2650000000003,"endTime":2562.175,"body":"those up and get that"},{"speaker":"Payson Hall","startTime":2562.175,"endTime":2563.375,"body":"message through to the exec."},{"speaker":"Payson Hall","startTime":2563.6850000000004,"endTime":2566.275,"body":"Okay, so we got to make"},{"speaker":"Payson Hall","startTime":2563.6850000000004,"endTime":2566.275,"body":"sure we don't overwhelm"},{"speaker":"Payson Hall","startTime":2566.275,"endTime":2567.585,"body":"people with action items."},{"speaker":"Payson Hall","startTime":2567.7250000000004,"endTime":2569.7650000000003,"body":"That's a hard balance,"},{"speaker":"Payson Hall","startTime":2567.7250000000004,"endTime":2569.7650000000003,"body":"particularly for young"},{"speaker":"Payson Hall","startTime":2569.7650000000003,"endTime":2571.585,"body":"organizations that are"},{"speaker":"Payson Hall","startTime":2569.7650000000003,"endTime":2571.585,"body":"still learning their way."},{"speaker":"Payson Hall","startTime":2572.4300000000003,"endTime":2573.67,"body":"But we want to pick and choose."},{"speaker":"Payson Hall","startTime":2573.75,"endTime":2575.3700000000003,"body":"We'll get those others"},{"speaker":"Payson Hall","startTime":2573.75,"endTime":2575.3700000000003,"body":"next time, but you'll"},{"speaker":"Payson Hall","startTime":2575.3700000000003,"endTime":2576.9,"body":"still know them, right?"},{"speaker":"Payson Hall","startTime":2577.4300000000003,"endTime":2578.88,"body":"And the team will still know it."},{"speaker":"Payson Hall","startTime":2578.88,"endTime":2582.9500000000003,"body":"So there's the formal, Hey,"},{"speaker":"Payson Hall","startTime":2578.88,"endTime":2582.9500000000003,"body":"TMO or executive team, here's"},{"speaker":"Payson Hall","startTime":2582.9500000000003,"endTime":2584.1600000000003,"body":"two or three findings we have."},{"speaker":"Payson Hall","startTime":2584.1600000000003,"endTime":2586.52,"body":"We think this is something our"},{"speaker":"Payson Hall","startTime":2584.1600000000003,"endTime":2586.52,"body":"organization could do better."},{"speaker":"Payson Hall","startTime":2586.86,"endTime":2589.15,"body":"You want to make sure you"},{"speaker":"Payson Hall","startTime":2586.86,"endTime":2589.15,"body":"prioritize that list so that"},{"speaker":"Payson Hall","startTime":2589.15,"endTime":2590.52,"body":"they're not overwhelmed,"},{"speaker":"Payson Hall","startTime":2589.15,"endTime":2590.52,"body":"that they don't just be,"},{"speaker":"Payson Hall","startTime":2590.52,"endTime":2591.46,"body":"Oh, fine, that's good."},{"speaker":"Payson Hall","startTime":2591.51,"endTime":2592.1600000000003,"body":"Set it aside."},{"speaker":"Payson Hall","startTime":2592.8700000000003,"endTime":2595.4,"body":"The more comprehensive findings"},{"speaker":"Payson Hall","startTime":2592.8700000000003,"endTime":2595.4,"body":"of things, Hey, here's what"},{"speaker":"Payson Hall","startTime":2595.4,"endTime":2596.2200000000003,"body":"you did that was clever."},{"speaker":"Payson Hall","startTime":2596.2200000000003,"endTime":2597.48,"body":"Here's stuff you"},{"speaker":"Payson Hall","startTime":2596.2200000000003,"endTime":2597.48,"body":"could do differently."},{"speaker":"Payson Hall","startTime":2597.9500000000003,"endTime":2600.8,"body":"Everybody in the retrospective"},{"speaker":"Payson Hall","startTime":2597.9500000000003,"endTime":2600.8,"body":"carries that information"},{"speaker":"Payson Hall","startTime":2600.8,"endTime":2602.8900000000003,"body":"off as a suggestion"},{"speaker":"Payson Hall","startTime":2600.8,"endTime":2602.8900000000003,"body":"to their next project."},{"speaker":"Payson Hall","startTime":2603.75,"endTime":2606.02,"body":"So there's the formal and"},{"speaker":"Payson Hall","startTime":2603.75,"endTime":2606.02,"body":"then there's the informal."},{"speaker":"Payson Hall","startTime":2606.5600000000004,"endTime":2608.28,"body":"And the informal is"},{"speaker":"Payson Hall","startTime":2606.5600000000004,"endTime":2608.28,"body":"really, I think, the way"},{"speaker":"Payson Hall","startTime":2608.28,"endTime":2609.28,"body":"to turn the battleship."},{"speaker":"Payson Hall","startTime":2609.76,"endTime":2612.1200000000003,"body":"The extreme, there's this"},{"speaker":"Payson Hall","startTime":2609.76,"endTime":2612.1200000000003,"body":"mythology that says you"},{"speaker":"Payson Hall","startTime":2612.1200000000003,"endTime":2614.01,"body":"do retrospectives and you"},{"speaker":"Payson Hall","startTime":2612.1200000000003,"endTime":2614.01,"body":"write this up and it goes"},{"speaker":"Payson Hall","startTime":2614.01,"endTime":2616.53,"body":"into a big database for"},{"speaker":"Payson Hall","startTime":2614.01,"endTime":2616.53,"body":"everybody in the organization."},{"speaker":"Payson Hall","startTime":2616.8100000000004,"endTime":2620.19,"body":"I have never seen that"},{"speaker":"Payson Hall","startTime":2616.8100000000004,"endTime":2620.19,"body":"pulled off ever in any"},{"speaker":"Payson Hall","startTime":2620.19,"endTime":2621.6200000000003,"body":"organization I've ever been in."},{"speaker":"Payson Hall","startTime":2621.8,"endTime":2624.52,"body":"It's an idea and Oh, we're"},{"speaker":"Payson Hall","startTime":2621.8,"endTime":2624.52,"body":"going to send it to the PMO."},{"speaker":"Payson Hall","startTime":2624.53,"endTime":2626.02,"body":"They're going to have this"},{"speaker":"Payson Hall","startTime":2624.53,"endTime":2626.02,"body":"list of lessons learned."},{"speaker":"Payson Hall","startTime":2626.02,"endTime":2629.27,"body":"It's like never seen it done"},{"speaker":"Payson Hall","startTime":2626.02,"endTime":2629.27,"body":"because it's too overwhelming."},{"speaker":"Payson Hall","startTime":2629.27,"endTime":2630.5600000000004,"body":"It's too context specific."},{"speaker":"Payson Hall","startTime":2631.11,"endTime":2634.36,"body":"So the best thing is, I"},{"speaker":"Payson Hall","startTime":2631.11,"endTime":2634.36,"body":"think, the two or three"},{"speaker":"Payson Hall","startTime":2634.36,"endTime":2637.27,"body":"recommendations to make the"},{"speaker":"Payson Hall","startTime":2634.36,"endTime":2637.27,"body":"executive team aware of."},{"speaker":"Payson Hall","startTime":2638.61,"endTime":2640.38,"body":"You talk about"},{"speaker":"Payson Hall","startTime":2638.61,"endTime":2640.38,"body":"rescheduling rooms."},{"speaker":"Payson Hall","startTime":2640.55,"endTime":2643.7200000000003,"body":"One of the things that is an"},{"speaker":"Payson Hall","startTime":2640.55,"endTime":2643.7200000000003,"body":"often lesson learned for the non"},{"speaker":"Payson Hall","startTime":2643.7200000000003,"endTime":2646.34,"body":"trivial projects is they should"},{"speaker":"Payson Hall","startTime":2643.7200000000003,"endTime":2646.34,"body":"have a dedicated war room."},{"speaker":"Payson Hall","startTime":2646.65,"endTime":2649.26,"body":"And if you stop and think"},{"speaker":"Payson Hall","startTime":2646.65,"endTime":2649.26,"body":"about having a place to be"},{"speaker":"Payson Hall","startTime":2649.26,"endTime":2651.28,"body":"able to conduct meetings"},{"speaker":"Payson Hall","startTime":2649.26,"endTime":2651.28,"body":"on the fly, particularly, I"},{"speaker":"Payson Hall","startTime":2651.28,"endTime":2653.76,"body":"don't know, now with COVID,"},{"speaker":"Payson Hall","startTime":2651.28,"endTime":2653.76,"body":"a lot of vacant space."},{"speaker":"Payson Hall","startTime":2653.76,"endTime":2656.9100000000003,"body":"But you think of most offices"},{"speaker":"Payson Hall","startTime":2653.76,"endTime":2656.9100000000003,"body":"being really packed and you"},{"speaker":"Payson Hall","startTime":2656.9100000000003,"endTime":2659.63,"body":"got to hunt and search and"},{"speaker":"Payson Hall","startTime":2656.9100000000003,"endTime":2659.63,"body":"destroy for, to find a training"},{"speaker":"Payson Hall","startTime":2659.63,"endTime":2660.77,"body":"room or a meeting room."},{"speaker":"Payson Hall","startTime":2661.2000000000003,"endTime":2664.73,"body":"Small dedicated war room can"},{"speaker":"Payson Hall","startTime":2661.2000000000003,"endTime":2664.73,"body":"be a huge savings for a team."},{"speaker":"Payson Hall","startTime":2665.2850000000003,"endTime":2667.215,"body":"Think about how much times"},{"speaker":"Payson Hall","startTime":2665.2850000000003,"endTime":2667.215,"body":"people have been wandering"},{"speaker":"Payson Hall","startTime":2667.215,"endTime":2669.485,"body":"around or trying to figure"},{"speaker":"Payson Hall","startTime":2667.215,"endTime":2669.485,"body":"out where is the meeting"},{"speaker":"Payson Hall","startTime":2669.7450000000003,"endTime":2672.085,"body":"and real quickly you're"},{"speaker":"Payson Hall","startTime":2669.7450000000003,"endTime":2672.085,"body":"saving person weeks just"},{"speaker":"Payson Hall","startTime":2672.085,"endTime":2673.355,"body":"having a dedicated room."},{"speaker":"Payson Hall","startTime":2674.2850000000003,"endTime":2677.7650000000003,"body":"So that's the kind of thing"},{"speaker":"Payson Hall","startTime":2674.2850000000003,"endTime":2677.7650000000003,"body":"that can bubble to the top of"},{"speaker":"Payson Hall","startTime":2677.7650000000003,"endTime":2681.315,"body":"a list and once, execs may not"},{"speaker":"Payson Hall","startTime":2677.7650000000003,"endTime":2681.315,"body":"hear that the first time or"},{"speaker":"Payson Hall","startTime":2681.315,"endTime":2683.295,"body":"the second time, the third or"},{"speaker":"Payson Hall","startTime":2681.315,"endTime":2683.295,"body":"fourth time they see it, hey,"},{"speaker":"Payson Hall","startTime":2683.295,"endTime":2685.739,"body":"you know what, we keep saying"},{"speaker":"Payson Hall","startTime":2683.295,"endTime":2685.739,"body":"this and we're not doing it."},{"speaker":"Payson Hall","startTime":2686.0,"endTime":2687.09,"body":"Maybe they can get a clue."},{"speaker":"Galen Low","startTime":2687.4300000000003,"endTime":2688.9300000000003,"body":"And I'd like"},{"speaker":"Galen Low","startTime":2687.4300000000003,"endTime":2688.9300000000003,"body":"the separation as well."},{"speaker":"Galen Low","startTime":2688.9300000000003,"endTime":2691.5600000000004,"body":"And I mean, it might be logical"},{"speaker":"Galen Low","startTime":2688.9300000000003,"endTime":2691.5600000000004,"body":"for some, but yes, there is a"},{"speaker":"Galen Low","startTime":2691.5600000000004,"endTime":2694.6200000000003,"body":"strategic recommendations that"},{"speaker":"Galen Low","startTime":2691.5600000000004,"endTime":2694.6200000000003,"body":"strategic communications up."},{"speaker":"Galen Low","startTime":2694.8300000000004,"endTime":2697.77,"body":"And to your point, don't make"},{"speaker":"Galen Low","startTime":2694.8300000000004,"endTime":2697.77,"body":"it a lengthy novel, pick the"},{"speaker":"Galen Low","startTime":2697.77,"endTime":2699.3900000000003,"body":"high priority things to address."},{"speaker":"Galen Low","startTime":2699.96,"endTime":2702.61,"body":"And then there's also this"},{"speaker":"Galen Low","startTime":2699.96,"endTime":2702.61,"body":"informal level of learning"},{"speaker":"Galen Low","startTime":2702.61,"endTime":2703.71,"body":"that happens regardless."},{"speaker":"Galen Low","startTime":2703.9300000000003,"endTime":2706.03,"body":"And I don't know if a lot of"},{"speaker":"Galen Low","startTime":2703.9300000000003,"endTime":2706.03,"body":"people appreciate that as much."},{"speaker":"Galen Low","startTime":2706.0400000000004,"endTime":2708.3700000000003,"body":"And I think you earlier"},{"speaker":"Galen Low","startTime":2706.0400000000004,"endTime":2708.3700000000003,"body":"described it as everyone"},{"speaker":"Galen Low","startTime":2708.3700000000003,"endTime":2710.57,"body":"who participated in that"},{"speaker":"Galen Low","startTime":2708.3700000000003,"endTime":2710.57,"body":"retro is going to take a"},{"speaker":"Galen Low","startTime":2710.5800000000004,"endTime":2713.09,"body":"seed with them and carry"},{"speaker":"Galen Low","startTime":2710.5800000000004,"endTime":2713.09,"body":"it to their next project."},{"speaker":"Galen Low","startTime":2713.2000000000003,"endTime":2715.76,"body":"And I think that is massive"},{"speaker":"Galen Low","startTime":2713.2000000000003,"endTime":2715.76,"body":"and probably unmeasurable,"},{"speaker":"Galen Low","startTime":2715.77,"endTime":2718.895,"body":"but absolutely something"},{"speaker":"Galen Low","startTime":2715.77,"endTime":2718.895,"body":"that needs to be talked"},{"speaker":"Galen Low","startTime":2718.895,"endTime":2719.8650000000002,"body":"about as part of the process."},{"speaker":"Galen Low","startTime":2719.8650000000002,"endTime":2721.4150000000004,"body":"Yes, we're going to have"},{"speaker":"Galen Low","startTime":2719.8650000000002,"endTime":2721.4150000000004,"body":"a report, but guess what?"},{"speaker":"Galen Low","startTime":2721.565,"endTime":2724.045,"body":"All the things we talked"},{"speaker":"Galen Low","startTime":2721.565,"endTime":2724.045,"body":"about, we're learning just as"},{"speaker":"Galen Low","startTime":2724.045,"endTime":2726.235,"body":"humans in our brains without"},{"speaker":"Galen Low","startTime":2724.045,"endTime":2726.235,"body":"having to write it down on a"},{"speaker":"Galen Low","startTime":2726.235,"endTime":2727.335,"body":"piece of paper necessarily."},{"speaker":"Galen Low","startTime":2727.585,"endTime":2730.2850000000003,"body":"And we're adding to our shared"},{"speaker":"Galen Low","startTime":2727.585,"endTime":2730.2850000000003,"body":"experience, even that timeline"},{"speaker":"Galen Low","startTime":2730.2850000000003,"endTime":2731.8650000000002,"body":"where people are going to"},{"speaker":"Galen Low","startTime":2730.2850000000003,"endTime":2731.8650000000002,"body":"remember different things."},{"speaker":"Galen Low","startTime":2731.8650000000002,"endTime":2733.7250000000004,"body":"That Rashomon effect,"},{"speaker":"Galen Low","startTime":2731.8650000000002,"endTime":2733.7250000000004,"body":"you said, like they're"},{"speaker":"Galen Low","startTime":2733.7250000000004,"endTime":2734.675,"body":"learning from that too."},{"speaker":"Galen Low","startTime":2734.675,"endTime":2737.425,"body":"And they're taking that"},{"speaker":"Galen Low","startTime":2734.675,"endTime":2737.425,"body":"experience and bringing it"},{"speaker":"Galen Low","startTime":2737.5350000000003,"endTime":2739.635,"body":"with them, whether they've"},{"speaker":"Galen Low","startTime":2737.5350000000003,"endTime":2739.635,"body":"remembered it at the time"},{"speaker":"Galen Low","startTime":2739.635,"endTime":2741.505,"body":"or not, they actually got"},{"speaker":"Galen Low","startTime":2739.635,"endTime":2741.505,"body":"the chance to discuss it."},{"speaker":"Galen Low","startTime":2741.545,"endTime":2745.085,"body":"And find out what the impact"},{"speaker":"Galen Low","startTime":2741.545,"endTime":2745.085,"body":"was and how they can either"},{"speaker":"Galen Low","startTime":2745.1850000000004,"endTime":2747.5350000000003,"body":"do good with it or avoid"},{"speaker":"Galen Low","startTime":2745.1850000000004,"endTime":2747.5350000000003,"body":"bad with it in the future."},{"speaker":"Galen Low","startTime":2747.675,"endTime":2748.2250000000004,"body":"I think it's super cool."},{"speaker":"Payson Hall","startTime":2748.82,"endTime":2750.3700000000003,"body":"Well, to"},{"speaker":"Payson Hall","startTime":2748.82,"endTime":2750.3700000000003,"body":"come full circle with our"},{"speaker":"Payson Hall","startTime":2750.3700000000003,"endTime":2753.03,"body":"conversation where we mentioned"},{"speaker":"Payson Hall","startTime":2750.3700000000003,"endTime":2753.03,"body":"risk management, one of the"},{"speaker":"Payson Hall","startTime":2753.03,"endTime":2756.61,"body":"things that occurs in most"},{"speaker":"Payson Hall","startTime":2753.03,"endTime":2756.61,"body":"planning processes is you"},{"speaker":"Payson Hall","startTime":2756.61,"endTime":2758.32,"body":"get the core team in a room"},{"speaker":"Payson Hall","startTime":2756.61,"endTime":2758.32,"body":"and say, Hey, let's talk"},{"speaker":"Payson Hall","startTime":2758.3300000000004,"endTime":2760.3900000000003,"body":"about a prospective, right?"},{"speaker":"Payson Hall","startTime":2760.8700000000003,"endTime":2761.78,"body":"Let's look forward."},{"speaker":"Payson Hall","startTime":2761.7900000000004,"endTime":2763.3100000000004,"body":"What are some of the"},{"speaker":"Payson Hall","startTime":2761.7900000000004,"endTime":2763.3100000000004,"body":"risks that you see?"},{"speaker":"Payson Hall","startTime":2763.63,"endTime":2766.05,"body":"And if in the last two"},{"speaker":"Payson Hall","startTime":2763.63,"endTime":2766.05,"body":"months you just came from"},{"speaker":"Payson Hall","startTime":2766.05,"endTime":2769.36,"body":"a retrospective, you're"},{"speaker":"Payson Hall","startTime":2766.05,"endTime":2769.36,"body":"prime to think of those"},{"speaker":"Payson Hall","startTime":2769.4100000000003,"endTime":2770.75,"body":"occurrences as risks."},{"speaker":"Payson Hall","startTime":2771.3100000000004,"endTime":2772.96,"body":"And so you're ready to"},{"speaker":"Payson Hall","startTime":2771.3100000000004,"endTime":2772.96,"body":"have a much more, Hey, our"},{"speaker":"Payson Hall","startTime":2772.96,"endTime":2775.6200000000003,"body":"last project, we did this"},{"speaker":"Payson Hall","startTime":2772.96,"endTime":2775.6200000000003,"body":"and we realized we shot"},{"speaker":"Payson Hall","startTime":2775.6200000000003,"endTime":2776.3300000000004,"body":"ourselves in the foot."},{"speaker":"Payson Hall","startTime":2776.3500000000004,"endTime":2777.55,"body":"We wish we'd done it this way."},{"speaker":"Payson Hall","startTime":2778.0550000000003,"endTime":2782.675,"body":"And not only do you have that"},{"speaker":"Payson Hall","startTime":2778.0550000000003,"endTime":2782.675,"body":"top of brain, but it's from a"},{"speaker":"Payson Hall","startTime":2782.675,"endTime":2784.145,"body":"real, it's not hypothetical."},{"speaker":"Payson Hall","startTime":2784.155,"endTime":2786.1850000000004,"body":"It's a real world thing"},{"speaker":"Payson Hall","startTime":2784.155,"endTime":2786.1850000000004,"body":"that you experience."},{"speaker":"Payson Hall","startTime":2786.335,"endTime":2788.605,"body":"So you can speak with some"},{"speaker":"Payson Hall","startTime":2786.335,"endTime":2788.605,"body":"authority, Hey, we ran"},{"speaker":"Payson Hall","startTime":2788.605,"endTime":2790.835,"body":"into this, we did this,"},{"speaker":"Payson Hall","startTime":2788.605,"endTime":2790.835,"body":"and it was a great idea."},{"speaker":"Payson Hall","startTime":2790.8650000000002,"endTime":2793.6650000000004,"body":"We ran into this, we did this,"},{"speaker":"Payson Hall","startTime":2790.8650000000002,"endTime":2793.6650000000004,"body":"and it was a horrible idea."},{"speaker":"Payson Hall","startTime":2794.0750000000003,"endTime":2796.7650000000003,"body":"Getting those things on"},{"speaker":"Payson Hall","startTime":2794.0750000000003,"endTime":2796.7650000000003,"body":"the table does two things."},{"speaker":"Payson Hall","startTime":2796.7650000000003,"endTime":2799.085,"body":"First, it improves the risk"},{"speaker":"Payson Hall","startTime":2796.7650000000003,"endTime":2799.085,"body":"management on that project."},{"speaker":"Payson Hall","startTime":2799.085,"endTime":2800.8650000000002,"body":"And second, everybody in"},{"speaker":"Payson Hall","startTime":2799.085,"endTime":2800.8650000000002,"body":"the room hears your story."},{"speaker":"Payson Hall","startTime":2801.005,"endTime":2803.065,"body":"So it continues to"},{"speaker":"Payson Hall","startTime":2801.005,"endTime":2803.065,"body":"propagate organically"},{"speaker":"Payson Hall","startTime":2803.1650000000004,"endTime":2803.9350000000004,"body":"through the organization."},{"speaker":"Galen Low","startTime":2804.9,"endTime":2806.7900000000004,"body":"And although I love"},{"speaker":"Galen Low","startTime":2804.9,"endTime":2806.7900000000004,"body":"the word story as well, because"},{"speaker":"Galen Low","startTime":2806.7900000000004,"endTime":2807.8,"body":"it really is that, right?"},{"speaker":"Galen Low","startTime":2807.8,"endTime":2810.5800000000004,"body":"It's like the database is"},{"speaker":"Galen Low","startTime":2807.8,"endTime":2810.5800000000004,"body":"our noggin and what happened"},{"speaker":"Galen Low","startTime":2810.5800000000004,"endTime":2812.8300000000004,"body":"in a project is a story"},{"speaker":"Galen Low","startTime":2810.5800000000004,"endTime":2812.8300000000004,"body":"that we can share and share"},{"speaker":"Galen Low","startTime":2812.8500000000004,"endTime":2814.21,"body":"knowledge with one another."},{"speaker":"Galen Low","startTime":2814.23,"endTime":2814.76,"body":"It's true that."},{"speaker":"Galen Low","startTime":2814.77,"endTime":2817.36,"body":"I actually think it was probably"},{"speaker":"Galen Low","startTime":2814.77,"endTime":2817.36,"body":"a good segue because I was like,"},{"speaker":"Galen Low","startTime":2817.36,"endTime":2819.71,"body":"okay, well, let's reserve some"},{"speaker":"Galen Low","startTime":2817.36,"endTime":2819.71,"body":"time at the end to take some"},{"speaker":"Galen Low","startTime":2819.71,"endTime":2821.2000000000003,"body":"questions from the audience."},{"speaker":"Galen Low","startTime":2821.5350000000003,"endTime":2823.7250000000004,"body":"And one of them actually"},{"speaker":"Galen Low","startTime":2821.5350000000003,"endTime":2823.7250000000004,"body":"was about the notion of a"},{"speaker":"Galen Low","startTime":2823.925,"endTime":2827.0150000000003,"body":"prespective or what some folks"},{"speaker":"Galen Low","startTime":2823.925,"endTime":2827.0150000000003,"body":"call it, like a pre-mortem."},{"speaker":"Galen Low","startTime":2827.3450000000003,"endTime":2829.375,"body":"And I think you did answer"},{"speaker":"Galen Low","startTime":2827.3450000000003,"endTime":2829.375,"body":"that in a way that, yes,"},{"speaker":"Galen Low","startTime":2829.4150000000004,"endTime":2830.235,"body":"this is risk management."},{"speaker":"Galen Low","startTime":2830.2450000000003,"endTime":2832.3650000000002,"body":"You can have a pre"},{"speaker":"Galen Low","startTime":2830.2450000000003,"endTime":2832.3650000000002,"body":"instead of a post."},{"speaker":"Galen Low","startTime":2832.675,"endTime":2834.625,"body":"But what are your"},{"speaker":"Galen Low","startTime":2832.675,"endTime":2834.625,"body":"thoughts on doing both?"},{"speaker":"Galen Low","startTime":2834.625,"endTime":2837.875,"body":"How does risk management"},{"speaker":"Galen Low","startTime":2834.625,"endTime":2837.875,"body":"tie into like iterative"},{"speaker":"Galen Low","startTime":2837.875,"endTime":2837.884,"body":"retrospectives?"},{"speaker":"Galen Low","startTime":2837.885,"endTime":2840.4350000000004,"body":"If you're running agile and"},{"speaker":"Galen Low","startTime":2837.885,"endTime":2840.4350000000004,"body":"you're doing sprints and"},{"speaker":"Galen Low","startTime":2840.4350000000004,"endTime":2844.315,"body":"you're going to do a retro,"},{"speaker":"Galen Low","startTime":2840.4350000000004,"endTime":2844.315,"body":"are you also then doing a sort"},{"speaker":"Galen Low","startTime":2844.315,"endTime":2847.46,"body":"of risk management looking"},{"speaker":"Galen Low","startTime":2844.315,"endTime":2847.46,"body":"ahead, meeting separately,"},{"speaker":"Galen Low","startTime":2847.46,"endTime":2848.48,"body":"or does it blend in together?"},{"speaker":"Payson Hall","startTime":2848.48,"endTime":2849.69,"body":"I think"},{"speaker":"Payson Hall","startTime":2848.48,"endTime":2849.69,"body":"they blend in together."},{"speaker":"Payson Hall","startTime":2849.69,"endTime":2851.96,"body":"A lot of times when you get"},{"speaker":"Payson Hall","startTime":2849.69,"endTime":2851.96,"body":"into an agile retrospective,"},{"speaker":"Payson Hall","startTime":2852.01,"endTime":2853.82,"body":"what they're saying is, what"},{"speaker":"Payson Hall","startTime":2852.01,"endTime":2853.82,"body":"are the barriers, what are the"},{"speaker":"Payson Hall","startTime":2853.82,"endTime":2855.8900000000003,"body":"things you, gee, I wish we'd"},{"speaker":"Payson Hall","startTime":2853.82,"endTime":2855.8900000000003,"body":"done differently, or we're doing"},{"speaker":"Payson Hall","startTime":2855.8900000000003,"endTime":2859.02,"body":"this and it's not efficient,"},{"speaker":"Payson Hall","startTime":2855.8900000000003,"endTime":2859.02,"body":"those become to dues to mitigate"},{"speaker":"Payson Hall","startTime":2859.02,"endTime":2860.32,"body":"those risks in the next sprint."},{"speaker":"Payson Hall","startTime":2860.7900000000004,"endTime":2863.94,"body":"So in a specific context"},{"speaker":"Payson Hall","startTime":2860.7900000000004,"endTime":2863.94,"body":"of agile, we're talking"},{"speaker":"Payson Hall","startTime":2863.94,"endTime":2866.3300000000004,"body":"about retrospective and risk"},{"speaker":"Payson Hall","startTime":2863.94,"endTime":2866.3300000000004,"body":"management, at the same time."},{"speaker":"Payson Hall","startTime":2866.3300000000004,"endTime":2867.9300000000003,"body":"We're taking those lessons"},{"speaker":"Payson Hall","startTime":2866.3300000000004,"endTime":2867.9300000000003,"body":"learned and say, how can we"},{"speaker":"Payson Hall","startTime":2867.9300000000003,"endTime":2871.1600000000003,"body":"apply this to the next sprint,"},{"speaker":"Payson Hall","startTime":2867.9300000000003,"endTime":2871.1600000000003,"body":"which I think is really healthy."},{"speaker":"Galen Low","startTime":2871.3450000000003,"endTime":2871.655,"body":"For sure."},{"speaker":"Galen Low","startTime":2871.655,"endTime":2873.445,"body":"And to have those"},{"speaker":"Galen Low","startTime":2871.655,"endTime":2873.445,"body":"conversations, yeah, because"},{"speaker":"Galen Low","startTime":2873.4550000000004,"endTime":2874.295,"body":"that relationship, right?"},{"speaker":"Galen Low","startTime":2874.295,"endTime":2876.255,"body":"And you're going into the"},{"speaker":"Galen Low","startTime":2874.295,"endTime":2876.255,"body":"future as into the next"},{"speaker":"Galen Low","startTime":2876.255,"endTime":2877.695,"body":"sprint, there is a future."},{"speaker":"Galen Low","startTime":2877.695,"endTime":2879.9350000000004,"body":"It's not all just rear view"},{"speaker":"Galen Low","startTime":2877.695,"endTime":2879.9350000000004,"body":"mirror stuff, but it is"},{"speaker":"Galen Low","startTime":2879.9350000000004,"endTime":2881.275,"body":"still the same conversation."},{"speaker":"Galen Low","startTime":2881.9950000000003,"endTime":2883.5550000000003,"body":"I thought I'd also grab"},{"speaker":"Galen Low","startTime":2881.9950000000003,"endTime":2883.5550000000003,"body":"this other question."},{"speaker":"Galen Low","startTime":2883.5550000000003,"endTime":2885.755,"body":"I know we don't have time"},{"speaker":"Galen Low","startTime":2883.5550000000003,"endTime":2885.755,"body":"for too many, but I thought"},{"speaker":"Galen Low","startTime":2885.7850000000003,"endTime":2887.645,"body":"I managed to touch on a lot"},{"speaker":"Galen Low","startTime":2885.7850000000003,"endTime":2887.645,"body":"of them along the way, but"},{"speaker":"Galen Low","startTime":2887.645,"endTime":2888.675,"body":"this one really stood out."},{"speaker":"Galen Low","startTime":2888.755,"endTime":2891.085,"body":"We're talking about this"},{"speaker":"Galen Low","startTime":2888.755,"endTime":2891.085,"body":"notion of like things that"},{"speaker":"Galen Low","startTime":2891.085,"endTime":2892.395,"body":"happened during the project."},{"speaker":"Galen Low","startTime":2892.4150000000004,"endTime":2894.985,"body":"And sometimes it's choices"},{"speaker":"Galen Low","startTime":2892.4150000000004,"endTime":2894.985,"body":"that people made who are on"},{"speaker":"Galen Low","startTime":2894.985,"endTime":2898.9100000000003,"body":"the project team, but sometimes"},{"speaker":"Galen Low","startTime":2894.985,"endTime":2898.9100000000003,"body":"the issues go beyond these"},{"speaker":"Galen Low","startTime":2898.9100000000003,"endTime":2901.11,"body":"decisions that the project team"},{"speaker":"Galen Low","startTime":2898.9100000000003,"endTime":2901.11,"body":"is making, and it might be more"},{"speaker":"Galen Low","startTime":2901.11,"endTime":2903.92,"body":"environmental and the example"},{"speaker":"Galen Low","startTime":2901.11,"endTime":2903.92,"body":"given, and I think we we touched"},{"speaker":"Galen Low","startTime":2903.92,"endTime":2907.0800000000004,"body":"on it as well, but you know, if"},{"speaker":"Galen Low","startTime":2903.92,"endTime":2907.0800000000004,"body":"the root cause of an issue was"},{"speaker":"Galen Low","startTime":2907.0800000000004,"endTime":2910.1800000000003,"body":"that project team got poached"},{"speaker":"Galen Low","startTime":2907.0800000000004,"endTime":2910.1800000000003,"body":"away, some of the key resources"},{"speaker":"Galen Low","startTime":2910.3700000000003,"endTime":2912.8100000000004,"body":"were taken to another project,"},{"speaker":"Galen Low","startTime":2910.3700000000003,"endTime":2912.8100000000004,"body":"like how do you capture that"},{"speaker":"Galen Low","startTime":2912.84,"endTime":2916.2400000000002,"body":"and report it up so that you"},{"speaker":"Galen Low","startTime":2912.84,"endTime":2916.2400000000002,"body":"can influence change beyond the"},{"speaker":"Galen Low","startTime":2916.2400000000002,"endTime":2918.98,"body":"aspect of that single project"},{"speaker":"Galen Low","startTime":2916.2400000000002,"endTime":2918.98,"body":"where it's it wasn't something"},{"speaker":"Galen Low","startTime":2918.98,"endTime":2921.67,"body":"that the project team did,"},{"speaker":"Galen Low","startTime":2918.98,"endTime":2921.67,"body":"something external came in."},{"speaker":"Galen Low","startTime":2921.96,"endTime":2924.84,"body":"And then how do you like"},{"speaker":"Galen Low","startTime":2921.96,"endTime":2924.84,"body":"the surface that in the"},{"speaker":"Galen Low","startTime":2924.84,"endTime":2927.69,"body":"recommendations in the"},{"speaker":"Galen Low","startTime":2924.84,"endTime":2927.69,"body":"reports, but also how can you"},{"speaker":"Galen Low","startTime":2927.7900000000004,"endTime":2931.6600000000003,"body":"get that to influence change"},{"speaker":"Galen Low","startTime":2927.7900000000004,"endTime":2931.6600000000003,"body":"outside of project context?"},{"speaker":"Payson Hall","startTime":2931.86,"endTime":2933.94,"body":"So I tend to"},{"speaker":"Payson Hall","startTime":2931.86,"endTime":2933.94,"body":"think in terms of finding."},{"speaker":"Payson Hall","startTime":2934.02,"endTime":2936.67,"body":"So the finding would be"},{"speaker":"Payson Hall","startTime":2934.02,"endTime":2936.67,"body":"the project experience"},{"speaker":"Payson Hall","startTime":2936.67,"endTime":2939.9700000000003,"body":"challenges because team"},{"speaker":"Payson Hall","startTime":2936.67,"endTime":2939.9700000000003,"body":"members got redirected to"},{"speaker":"Payson Hall","startTime":2939.9700000000003,"endTime":2940.98,"body":"higher priority project."},{"speaker":"Payson Hall","startTime":2941.28,"endTime":2942.9900000000002,"body":"That's a pretty neutral"},{"speaker":"Payson Hall","startTime":2941.28,"endTime":2942.9900000000002,"body":"way of saying this."},{"speaker":"Payson Hall","startTime":2943.42,"endTime":2945.8,"body":"Now it's making an assumption"},{"speaker":"Payson Hall","startTime":2943.42,"endTime":2945.8,"body":"that they're higher priority"},{"speaker":"Payson Hall","startTime":2945.8,"endTime":2948.6400000000003,"body":"projects to give benefit of"},{"speaker":"Payson Hall","startTime":2945.8,"endTime":2948.6400000000003,"body":"the doubt to the exec team."},{"speaker":"Payson Hall","startTime":2949.5,"endTime":2950.63,"body":"So that would be the finding."},{"speaker":"Payson Hall","startTime":2950.77,"endTime":2953.3,"body":"The project experienced resource"},{"speaker":"Payson Hall","startTime":2950.77,"endTime":2953.3,"body":"challenges because some of the"},{"speaker":"Payson Hall","startTime":2953.3,"endTime":2956.46,"body":"resources got redirected to"},{"speaker":"Payson Hall","startTime":2953.3,"endTime":2956.46,"body":"other issues in the middle."},{"speaker":"Payson Hall","startTime":2956.8500000000004,"endTime":2957.8100000000004,"body":"What's the recommendation?"},{"speaker":"Payson Hall","startTime":2957.82,"endTime":2961.28,"body":"The recommendation would"},{"speaker":"Payson Hall","startTime":2957.82,"endTime":2961.28,"body":"be to consider the adding,"},{"speaker":"Payson Hall","startTime":2961.36,"endTime":2963.4300000000003,"body":"increasing the staff on the"},{"speaker":"Payson Hall","startTime":2961.36,"endTime":2963.4300000000003,"body":"project so that you got a"},{"speaker":"Payson Hall","startTime":2963.4300000000003,"endTime":2964.7900000000004,"body":"little more staff flexibility."},{"speaker":"Payson Hall","startTime":2965.045,"endTime":2968.295,"body":"The other thing might be to say,"},{"speaker":"Payson Hall","startTime":2965.045,"endTime":2968.295,"body":"make sure to provide as much"},{"speaker":"Payson Hall","startTime":2968.335,"endTime":2970.7850000000003,"body":"advance notice to the project"},{"speaker":"Payson Hall","startTime":2968.335,"endTime":2970.7850000000003,"body":"manager as possible if you"},{"speaker":"Payson Hall","startTime":2970.795,"endTime":2973.625,"body":"need to redirect their staff"},{"speaker":"Payson Hall","startTime":2970.795,"endTime":2973.625,"body":"so that they have more time to"},{"speaker":"Payson Hall","startTime":2973.695,"endTime":2975.635,"body":"respond and to try to backfill."},{"speaker":"Payson Hall","startTime":2975.7250000000004,"endTime":2977.6650000000004,"body":"So if you frame it that"},{"speaker":"Payson Hall","startTime":2975.7250000000004,"endTime":2977.6650000000004,"body":"way, you're not saying"},{"speaker":"Payson Hall","startTime":2977.6650000000004,"endTime":2978.965,"body":"anybody did anything wrong."},{"speaker":"Payson Hall","startTime":2978.965,"endTime":2981.7450000000003,"body":"What you're saying is this"},{"speaker":"Payson Hall","startTime":2978.965,"endTime":2981.7450000000003,"body":"happened, it had a consequence."},{"speaker":"Payson Hall","startTime":2981.9550000000004,"endTime":2984.005,"body":"Here's what we could do in the"},{"speaker":"Payson Hall","startTime":2981.9550000000004,"endTime":2984.005,"body":"future to try to avoid that."},{"speaker":"Galen Low","startTime":2984.4550000000004,"endTime":2985.8250000000003,"body":"I like that"},{"speaker":"Galen Low","startTime":2984.4550000000004,"endTime":2985.8250000000003,"body":"notion of findings."},{"speaker":"Galen Low","startTime":2986.2250000000004,"endTime":2988.3250000000003,"body":"I'm going to tackle"},{"speaker":"Galen Low","startTime":2986.2250000000004,"endTime":2988.3250000000003,"body":"one last question."},{"speaker":"The question is","startTime":2988.5350000000003,"endTime":2991.09,"body":"what are"},{"speaker":"The question is","startTime":2988.5350000000003,"endTime":2991.09,"body":"the most important topics"},{"speaker":"The question is","startTime":2991.09,"endTime":2992.51,"body":"to focus on in a retro?"},{"speaker":"The question is","startTime":2992.55,"endTime":2995.34,"body":"Because so many folks seem"},{"speaker":"The question is","startTime":2992.55,"endTime":2995.34,"body":"to be interested in so many"},{"speaker":"The question is","startTime":2995.34,"endTime":2998.96,"body":"different aspects like financial"},{"speaker":"The question is","startTime":2995.34,"endTime":2998.96,"body":"or the process or execution"},{"speaker":"The question is","startTime":2998.96,"endTime":3001.44,"body":"or methodology, but like"},{"speaker":"The question is","startTime":2998.96,"endTime":3001.44,"body":"you only have so much time."},{"speaker":"The question is","startTime":3001.44,"endTime":3004.25,"body":"So with that limited time, what"},{"speaker":"The question is","startTime":3001.44,"endTime":3004.25,"body":"would you recommend focusing"},{"speaker":"The question is","startTime":3004.25,"endTime":3005.9100000000003,"body":"on to get the most out of it?"},{"speaker":"Payson Hall","startTime":3005.9100000000003,"endTime":3006.69,"body":"Some of"},{"speaker":"Payson Hall","startTime":3005.9100000000003,"endTime":3006.69,"body":"that's going to be"},{"speaker":"Payson Hall","startTime":3006.69,"endTime":3007.9,"body":"dependent on context."},{"speaker":"Payson Hall","startTime":3007.9100000000003,"endTime":3011.42,"body":"But if I give you from my"},{"speaker":"Payson Hall","startTime":3007.9100000000003,"endTime":3011.42,"body":"experience, a lot of it has"},{"speaker":"Payson Hall","startTime":3011.42,"endTime":3015.2400000000002,"body":"to do with, is there a clear"},{"speaker":"Payson Hall","startTime":3011.42,"endTime":3015.2400000000002,"body":"definition that's shared and"},{"speaker":"Payson Hall","startTime":3015.2400000000002,"endTime":3018.03,"body":"approved with the stakeholders,"},{"speaker":"Payson Hall","startTime":3015.2400000000002,"endTime":3018.03,"body":"the sponsor and the client?"},{"speaker":"Payson Hall","startTime":3018.53,"endTime":3021.67,"body":"And as that evolves,"},{"speaker":"Payson Hall","startTime":3018.53,"endTime":3021.67,"body":"do we have an effective"},{"speaker":"Payson Hall","startTime":3021.67,"endTime":3022.94,"body":"change management process?"},{"speaker":"Payson Hall","startTime":3022.98,"endTime":3024.48,"body":"So it's a conscious choice."},{"speaker":"Payson Hall","startTime":3025.0400000000004,"endTime":3026.82,"body":"Hey, if you want to add some"},{"speaker":"Payson Hall","startTime":3025.0400000000004,"endTime":3026.82,"body":"ornaments to the Christmas"},{"speaker":"Payson Hall","startTime":3026.8300000000004,"endTime":3029.26,"body":"tree, it's going to cost"},{"speaker":"Payson Hall","startTime":3026.8300000000004,"endTime":3029.26,"body":"more and take longer."},{"speaker":"Payson Hall","startTime":3029.6200000000003,"endTime":3032.8300000000004,"body":"It's not the only sin, but"},{"speaker":"Payson Hall","startTime":3029.6200000000003,"endTime":3032.8300000000004,"body":"it's one of the original"},{"speaker":"Payson Hall","startTime":3032.84,"endTime":3035.0600000000004,"body":"sins that cause a lot of"},{"speaker":"Payson Hall","startTime":3032.84,"endTime":3035.0600000000004,"body":"cascading problems that"},{"speaker":"Payson Hall","startTime":3035.0600000000004,"endTime":3036.21,"body":"masquerade as other stuff."},{"speaker":"Payson Hall","startTime":3036.57,"endTime":3036.8500000000004,"body":"Wow."},{"speaker":"Payson Hall","startTime":3036.8500000000004,"endTime":3037.9900000000002,"body":"We really underestimated this."},{"speaker":"Payson Hall","startTime":3038.01,"endTime":3038.51,"body":"No, you didn't."},{"speaker":"Payson Hall","startTime":3038.51,"endTime":3040.03,"body":"You did a fine job"},{"speaker":"Payson Hall","startTime":3038.51,"endTime":3040.03,"body":"of estimating it."},{"speaker":"Payson Hall","startTime":3040.03,"endTime":3042.34,"body":"And then the project grew"},{"speaker":"Payson Hall","startTime":3040.03,"endTime":3042.34,"body":"and you didn't throw a flag"},{"speaker":"Payson Hall","startTime":3042.34,"endTime":3044.73,"body":"on the field saying, Hey,"},{"speaker":"Payson Hall","startTime":3042.34,"endTime":3044.73,"body":"you guys are increasing"},{"speaker":"Payson Hall","startTime":3044.73,"endTime":3046.69,"body":"the amount of work without"},{"speaker":"Payson Hall","startTime":3044.73,"endTime":3046.69,"body":"giving us more resources."},{"speaker":"Galen Low","startTime":3046.8500000000004,"endTime":3047.05,"body":"Yeah."},{"speaker":"Galen Low","startTime":3047.07,"endTime":3047.52,"body":"I love that."},{"speaker":"Galen Low","startTime":3047.52,"endTime":3049.9700000000003,"body":"That's like there's a"},{"speaker":"Galen Low","startTime":3047.52,"endTime":3049.9700000000003,"body":"relationship between all of it."},{"speaker":"Galen Low","startTime":3050.3,"endTime":3052.6200000000003,"body":"And I like what you're saying"},{"speaker":"Galen Low","startTime":3050.3,"endTime":3052.6200000000003,"body":"about what is the common"},{"speaker":"Galen Low","startTime":3052.6200000000003,"endTime":3055.32,"body":"ground with the stakeholders"},{"speaker":"Galen Low","startTime":3052.6200000000003,"endTime":3055.32,"body":"involved and what's going to"},{"speaker":"Galen Low","startTime":3055.32,"endTime":3058.61,"body":"be the most valuable lens to"},{"speaker":"Galen Low","startTime":3055.32,"endTime":3058.61,"body":"apply to that conversation."},{"speaker":"Galen Low","startTime":3059.26,"endTime":3059.6800000000003,"body":"Very cool."},{"speaker":"Galen Low","startTime":3060.03,"endTime":3062.34,"body":"I think that's us for our"},{"speaker":"Galen Low","startTime":3060.03,"endTime":3062.34,"body":"time, but Payson, thank you"},{"speaker":"Galen Low","startTime":3062.34,"endTime":3063.27,"body":"so much for hanging out today."},{"speaker":"Galen Low","startTime":3063.27,"endTime":3065.3700000000003,"body":"It's been a real honor"},{"speaker":"Galen Low","startTime":3063.27,"endTime":3065.3700000000003,"body":"having you on the show."},{"speaker":"Galen Low","startTime":3065.46,"endTime":3067.8900000000003,"body":"Before we let our listeners"},{"speaker":"Galen Low","startTime":3065.46,"endTime":3067.8900000000003,"body":"go, how can folks find"},{"speaker":"Galen Low","startTime":3067.8900000000003,"endTime":3069.6000000000004,"body":"out more about what you"},{"speaker":"Galen Low","startTime":3067.8900000000003,"endTime":3069.6000000000004,"body":"do at Catalysis Group?"},{"speaker":"Payson Hall","startTime":3069.6600000000003,"endTime":3072.42,"body":"If you go to"},{"speaker":"Payson Hall","startTime":3069.6600000000003,"endTime":3072.42,"body":"catalysisgroup.com, you'll"},{"speaker":"Payson Hall","startTime":3072.42,"endTime":3074.3300000000004,"body":"find information about"},{"speaker":"Payson Hall","startTime":3072.42,"endTime":3074.3300000000004,"body":"training and consulting."},{"speaker":"Payson Hall","startTime":3075.01,"endTime":3077.69,"body":"And actually, if you go to"},{"speaker":"Payson Hall","startTime":3075.01,"endTime":3077.69,"body":"the resources, there's some"},{"speaker":"Payson Hall","startTime":3077.7400000000002,"endTime":3080.44,"body":"a couple of articles you can"},{"speaker":"Payson Hall","startTime":3077.7400000000002,"endTime":3080.44,"body":"download about risk management"},{"speaker":"Payson Hall","startTime":3080.44,"endTime":3083.0400000000004,"body":"that talk about how to conduct"},{"speaker":"Payson Hall","startTime":3080.44,"endTime":3083.0400000000004,"body":"a risk management session,"},{"speaker":"Payson Hall","startTime":3083.0400000000004,"endTime":3085.4900000000002,"body":"and you'll find that'll be"},{"speaker":"Payson Hall","startTime":3083.0400000000004,"endTime":3085.4900000000002,"body":"really useful fodder for"},{"speaker":"Payson Hall","startTime":3085.4900000000002,"endTime":3086.8,"body":"a retrospective as well."},{"speaker":"Galen Low","startTime":3086.92,"endTime":3087.32,"body":"Love that."},{"speaker":"Galen Low","startTime":3087.32,"endTime":3089.63,"body":"Attests to the fact that Payson"},{"speaker":"Galen Low","startTime":3087.32,"endTime":3089.63,"body":"is a very entertaining writer."},{"speaker":"Galen Low","startTime":3089.6400000000003,"endTime":3091.92,"body":"Every article I've read from"},{"speaker":"Galen Low","startTime":3089.6400000000003,"endTime":3091.92,"body":"you, I've laughed out loud,"},{"speaker":"Galen Low","startTime":3092.0400000000004,"endTime":3094.5600000000004,"body":"but I've also taken that"},{"speaker":"Galen Low","startTime":3092.0400000000004,"endTime":3094.5600000000004,"body":"story with me as a result."},{"speaker":"Galen Low","startTime":3094.57,"endTime":3096.77,"body":"So, yeah, for anyone who"},{"speaker":"Galen Low","startTime":3094.57,"endTime":3096.77,"body":"thought retros and risk"},{"speaker":"Galen Low","startTime":3096.77,"endTime":3098.9500000000003,"body":"management are dry, well,"},{"speaker":"Galen Low","startTime":3096.77,"endTime":3098.9500000000003,"body":"check out Payson's stuff."},{"speaker":"Galen Low","startTime":3099.07,"endTime":3101.11,"body":"I'll include the link"},{"speaker":"Galen Low","startTime":3099.07,"endTime":3101.11,"body":"in the show notes below."},{"speaker":"Galen Low","startTime":3101.17,"endTime":3103.4,"body":"For our listeners, I hope you"},{"speaker":"Galen Low","startTime":3101.17,"endTime":3103.4,"body":"took a lot away from that."},{"speaker":"Galen Low","startTime":3103.55,"endTime":3105.6200000000003,"body":"And, there were a couple of"},{"speaker":"Galen Low","startTime":3103.55,"endTime":3105.6200000000003,"body":"questions that we might not have"},{"speaker":"Galen Low","startTime":3105.6200000000003,"endTime":3107.76,"body":"gotten to, and we'll surface"},{"speaker":"Galen Low","startTime":3105.6200000000003,"endTime":3107.76,"body":"those in the community and"},{"speaker":"Galen Low","startTime":3107.78,"endTime":3109.1000000000004,"body":"have a gab about it as well."},{"speaker":"Payson Hall","startTime":3109.23,"endTime":3110.94,"body":"And I'm also,"},{"speaker":"Payson Hall","startTime":3109.23,"endTime":3110.94,"body":"but if you want to send email"},{"speaker":"Payson Hall","startTime":3110.94,"endTime":3113.2200000000003,"body":"to me with questions, I'm"},{"speaker":"Payson Hall","startTime":3110.94,"endTime":3113.2200000000003,"body":"happy to answer any questions"},{"speaker":"Payson Hall","startTime":3113.2200000000003,"endTime":3115.1600000000003,"body":"people have, they think"},{"speaker":"Payson Hall","startTime":3113.2200000000003,"endTime":3115.1600000000003,"body":"of right after we hang up."},{"speaker":"Galen Low","startTime":3115.59,"endTime":3116.8500000000004,"body":"All right,"},{"speaker":"Galen Low","startTime":3115.59,"endTime":3116.8500000000004,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":3116.9,"endTime":3119.1400000000003,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":3116.9,"endTime":3119.1400000000003,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":3119.1600000000003,"endTime":3121.92,"body":"over a thousand like minded"},{"speaker":"Galen Low","startTime":3119.1600000000003,"endTime":3121.92,"body":"project management champions,"},{"speaker":"Galen Low","startTime":3122.17,"endTime":3123.23,"body":"come and join our collective!"},{"speaker":"Galen Low","startTime":3123.795,"endTime":3127.335,"body":"Head over to"},{"speaker":"Galen Low","startTime":3123.795,"endTime":3127.335,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":3127.405,"endTime":3127.9550000000004,"body":"to learn more."},{"speaker":"Galen Low","startTime":3128.505,"endTime":3130.5150000000003,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":3128.505,"endTime":3130.5150000000003,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":3130.5150000000003,"endTime":3134.2050000000004,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":3130.5150000000003,"endTime":3134.2050000000004,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3134.2250000000004,"endTime":3136.195,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3134.2250000000004,"endTime":3136.195,"body":"thanks for listening."}]}