{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.130000000000003,"endTime":28.450000000000003,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.130000000000003,"endTime":28.450000000000003,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.46,"endTime":31.01,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.46,"endTime":31.01,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.32,"endTime":33.819,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.32,"endTime":33.819,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.819,"endTime":36.05,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.819,"endTime":36.05,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":36.05,"endTime":38.85,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":36.05,"endTime":38.85,"body":"amplify the value of 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something."},{"speaker":"Thako Harris","startTime":150.81,"endTime":152.399,"body":"I'm like, Advertising, what?"},{"speaker":"Thako Harris","startTime":152.63,"endTime":153.859,"body":"Isn't that in Hollywood?"},{"speaker":"Thako Harris","startTime":153.91,"endTime":155.86,"body":"You make ads in a"},{"speaker":"Thako Harris","startTime":153.91,"endTime":155.86,"body":"bunker somewhere in"},{"speaker":"Thako Harris","startTime":155.86,"endTime":157.65,"body":"LA, like I didn't know."},{"speaker":"Thako Harris","startTime":157.65,"endTime":160.57,"body":"And in Minneapolis is a"},{"speaker":"Thako Harris","startTime":157.65,"endTime":160.57,"body":"hotbed of advertising."},{"speaker":"Thako Harris","startTime":160.57,"endTime":162.13,"body":"I was there and I had no idea."},{"speaker":"Thako Harris","startTime":162.54,"endTime":165.75,"body":"But I happened to meet a few"},{"speaker":"Thako Harris","startTime":162.54,"endTime":165.75,"body":"people that were in it and"},{"speaker":"Thako Harris","startTime":165.85,"endTime":167.71,"body":"they were like, yeah, cool."},{"speaker":"Thako Harris","startTime":167.84,"endTime":169.62,"body":"Let me, we should"},{"speaker":"Thako Harris","startTime":167.84,"endTime":169.62,"body":"meet some people."},{"speaker":"Thako Harris","startTime":169.63,"endTime":172.13,"body":"We'll do some informational"},{"speaker":"Thako Harris","startTime":169.63,"endTime":172.13,"body":"interviews and we'll"},{"speaker":"Thako Harris","startTime":172.13,"endTime":172.93,"body":"see what happens."},{"speaker":"Thako Harris","startTime":172.95,"endTime":175.22,"body":"No, noncommittal,"},{"speaker":"Thako Harris","startTime":172.95,"endTime":175.22,"body":"but I did that."},{"speaker":"Thako Harris","startTime":175.28,"endTime":178.34,"body":"I did a ton of"},{"speaker":"Thako Harris","startTime":175.28,"endTime":178.34,"body":"informational interviews."},{"speaker":"Thako 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it took two years of"},{"speaker":"Thako Harris","startTime":190.635,"endTime":194.684,"body":"interviewing and getting"},{"speaker":"Thako Harris","startTime":194.684,"endTime":197.045,"body":"back and forth and Hey,"},{"speaker":"Thako Harris","startTime":194.684,"endTime":197.045,"body":"I think we got a thing."},{"speaker":"Thako Harris","startTime":197.114,"endTime":198.01500000000001,"body":"Sorry, no."},{"speaker":"Thako Harris","startTime":198.145,"endTime":198.775,"body":"I gave up."},{"speaker":"Thako Harris","startTime":199.005,"endTime":201.455,"body":"Honestly, I was like, okay,"},{"speaker":"Thako Harris","startTime":199.005,"endTime":201.455,"body":"I guess my road is to be a"},{"speaker":"Thako Harris","startTime":201.455,"endTime":203.135,"body":"teacher and I like teaching."},{"speaker":"Thako Harris","startTime":203.135,"endTime":205.965,"body":"I'm going to keep on with"},{"speaker":"Thako Harris","startTime":203.135,"endTime":205.965,"body":"teaching until I got a text."},{"speaker":"Thako Harris","startTime":206.54,"endTime":210.08,"body":"I got a text at night and"},{"speaker":"Thako Harris","startTime":206.54,"endTime":210.08,"body":"I'm like, oh, wow, are"},{"speaker":"Thako Harris","startTime":210.08,"endTime":212.16,"body":"you still interested in,"},{"speaker":"Thako Harris","startTime":210.08,"endTime":212.16,"body":"can you start the summer?"},{"speaker":"Thako Harris","startTime":212.16,"endTime":216.88,"body":"And so the timing of school"},{"speaker":"Thako Harris","startTime":212.16,"endTime":216.88,"body":"year ending and the job starting"},{"speaker":"Thako Harris","startTime":216.88,"endTime":221.67,"body":"just, it lined up and I started"},{"speaker":"Thako Harris","startTime":216.88,"endTime":221.67,"body":"as a project coordinator and"},{"speaker":"Thako Harris","startTime":221.81,"endTime":224.189,"body":"eventually worked my way up."},{"speaker":"Thako Harris","startTime":224.459,"endTime":226.4,"body":"So that's how I got"},{"speaker":"Thako Harris","startTime":224.459,"endTime":226.4,"body":"into advertising and"},{"speaker":"Thako Harris","startTime":226.69,"endTime":228.14000000000001,"body":"operations specifically."},{"speaker":"Thako Harris","startTime":228.14000000000001,"endTime":233.275,"body":"I think if you keep saying yes"},{"speaker":"Thako Harris","startTime":228.14000000000001,"endTime":233.275,"body":"and you keep, like your projects"},{"speaker":"Thako Harris","startTime":233.275,"endTime":238.025,"body":"go, you will eventually, it"},{"speaker":"Thako Harris","startTime":233.275,"endTime":238.025,"body":"maybe sounds like something"},{"speaker":"Thako Harris","startTime":238.025,"endTime":240.574,"body":"director, but it's really the"},{"speaker":"Thako Harris","startTime":238.025,"endTime":240.574,"body":"thing that no one wants to do."},{"speaker":"Thako Harris","startTime":240.724,"endTime":242.264,"body":"You're in charge"},{"speaker":"Thako 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well."},{"speaker":"Galen Low","startTime":280.42999999999995,"endTime":283.32000000000005,"body":"Are these kind of, like"},{"speaker":"Galen Low","startTime":280.42999999999995,"endTime":283.32000000000005,"body":"what kind of advertising"},{"speaker":"Galen Low","startTime":283.32000000000005,"endTime":284.44000000000005,"body":"did you find yourself into?"},{"speaker":"Thako Harris","startTime":284.55999999999995,"endTime":286.23,"body":"It was"},{"speaker":"Thako Harris","startTime":284.55999999999995,"endTime":286.23,"body":"honestly everything."},{"speaker":"Thako Harris","startTime":286.23,"endTime":291.34000000000003,"body":"It was tech, electricity"},{"speaker":"Thako Harris","startTime":286.23,"endTime":291.34000000000003,"body":"with Xcel Energy and there's"},{"speaker":"Thako Harris","startTime":291.41999999999996,"endTime":294.76,"body":"analog devices and CSG,"},{"speaker":"Thako Harris","startTime":291.41999999999996,"endTime":294.76,"body":"there's a lot of tech."},{"speaker":"Thako Harris","startTime":295.11,"endTime":297.96000000000004,"body":"There was a lot of healthcare,"},{"speaker":"Thako Harris","startTime":295.11,"endTime":297.96000000000004,"body":"some light touch animal"},{"speaker":"Thako Harris","startTime":297.96000000000004,"endTime":299.75,"body":"products, some medical devices."},{"speaker":"Thako Harris","startTime":300.15999999999997,"endTime":304.33000000000004,"body":"But clients and brands"},{"speaker":"Thako Harris","startTime":300.15999999999997,"endTime":304.33000000000004,"body":"aside, it was everything."},{"speaker":"Thako Harris","startTime":304.37,"endTime":307.14,"body":"It was TV productions,"},{"speaker":"Thako Harris","startTime":304.37,"endTime":307.14,"body":"it was banners, it was"},{"speaker":"Thako Harris","startTime":307.16999999999996,"endTime":311.67999999999995,"body":"infographics, it was LinkedIn"},{"speaker":"Thako 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on"},{"speaker":"Galen Low","startTime":379.94500000000005,"endTime":380.91499999999996,"body":"over there with that team?"},{"speaker":"Thako Harris","startTime":381.345,"endTime":382.43499999999995,"body":"Yeah,"},{"speaker":"Thako Harris","startTime":381.345,"endTime":382.43499999999995,"body":"that's a great one."},{"speaker":"Thako Harris","startTime":382.78499999999997,"endTime":386.82000000000005,"body":"Darren and Jordan, I've worked"},{"speaker":"Thako Harris","startTime":382.78499999999997,"endTime":386.82000000000005,"body":"with both of them for a while"},{"speaker":"Thako Harris","startTime":386.82000000000005,"endTime":390.47,"body":"and we've been talking and I've"},{"speaker":"Thako Harris","startTime":386.82000000000005,"endTime":390.47,"body":"hired them actually to come"},{"speaker":"Thako Harris","startTime":390.53,"endTime":394.96000000000004,"body":"in at my other agency where I"},{"speaker":"Thako 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what"},{"speaker":"Galen Low","startTime":535.035,"endTime":537.615,"body":"that actually means."},{"speaker":"Galen Low","startTime":537.615,"endTime":540.025,"body":"Oh yeah, everyone loves"},{"speaker":"Galen Low","startTime":537.615,"endTime":540.025,"body":"working with you and it's one"},{"speaker":"Galen Low","startTime":540.025,"endTime":542.515,"body":"of those pieces of feedback"},{"speaker":"Galen Low","startTime":540.025,"endTime":542.515,"body":"that's coveted, right?"},{"speaker":"Galen Low","startTime":542.875,"endTime":545.6949999999999,"body":"For a lot of PMs, this is"},{"speaker":"Galen Low","startTime":542.875,"endTime":545.6949999999999,"body":"coveted feedback to receive."},{"speaker":"Galen Low","startTime":545.985,"endTime":548.165,"body":"But actually when you like"},{"speaker":"Galen Low","startTime":545.985,"endTime":548.165,"body":"rewind and reread it, like"},{"speaker":"Galen Low","startTime":548.175,"endTime":549.7149999999999,"body":"on paper, it's super vague."},{"speaker":"Galen Low","startTime":549.995,"endTime":551.0749999999999,"body":"It doesn't mean anything, right?"},{"speaker":"Galen Low","startTime":551.0749999999999,"endTime":552.555,"body":"It's oh yeah, people"},{"speaker":"Galen Low","startTime":551.0749999999999,"endTime":552.555,"body":"love working with you."},{"speaker":"Galen Low","startTime":552.8149999999999,"endTime":554.635,"body":"You're like yes, I did it."},{"speaker":"Galen Low","startTime":554.675,"endTime":555.885,"body":"And you're like, Dude, what?"},{"speaker":"Galen Low","startTime":556.095,"endTime":557.625,"body":"I thought maybe we"},{"speaker":"Galen Low","startTime":556.095,"endTime":557.625,"body":"could unpack that."},{"speaker":"Galen Low","startTime":557.665,"endTime":560.105,"body":"And just based on your"},{"speaker":"Galen Low","startTime":557.665,"endTime":560.105,"body":"experience, what does it"},{"speaker":"Galen Low","startTime":560.105,"endTime":563.7149999999999,"body":"even mean to you when a"},{"speaker":"Galen Low","startTime":560.105,"endTime":563.7149999999999,"body":"project manager gets told"},{"speaker":"Galen Low","startTime":563.755,"endTime":565.675,"body":"that they're the popular PM?"},{"speaker":"Thako Harris","startTime":566.125,"endTime":567.975,"body":"Well, it's"},{"speaker":"Thako Harris","startTime":566.125,"endTime":567.975,"body":"almost like caveats on"},{"speaker":"Thako Harris","startTime":567.975,"endTime":571.0749999999999,"body":"caveats here, but let's"},{"speaker":"Thako Harris","startTime":567.975,"endTime":571.0749999999999,"body":"just take it at face value."},{"speaker":"Thako Harris","startTime":571.485,"endTime":575.5849999999999,"body":"And at face value, what that"},{"speaker":"Thako Harris","startTime":571.485,"endTime":575.5849999999999,"body":"means is as the resourcing"},{"speaker":"Thako Harris","startTime":575.5849999999999,"endTime":582.2149999999999,"body":"person, what I think"},{"speaker":"Thako 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Harris","startTime":727.03,"endTime":729.3,"body":"to you already means you're"},{"speaker":"Thako Harris","startTime":727.03,"endTime":729.3,"body":"behind the eight ball."},{"speaker":"Thako Harris","startTime":729.3,"endTime":733.4599999999999,"body":"So if you're greasing the tracks"},{"speaker":"Thako Harris","startTime":729.3,"endTime":733.4599999999999,"body":"and they don't have to even"},{"speaker":"Thako Harris","startTime":733.4599999999999,"endTime":736.61,"body":"come to you because everything's"},{"speaker":"Thako Harris","startTime":733.4599999999999,"endTime":736.61,"body":"are, you've prepped it, you've"},{"speaker":"Thako Harris","startTime":736.61,"endTime":739.1999999999999,"body":"said where everything is in"},{"speaker":"Thako Harris","startTime":736.61,"endTime":739.1999999999999,"body":"the meeting, you've covered"},{"speaker":"Thako Harris","startTime":739.1999999999999,"endTime":741.67,"body":"all your bases and people are"},{"speaker":"Thako Harris","startTime":739.1999999999999,"endTime":741.67,"body":"off and running and they don't"},{"speaker":"Thako Harris","startTime":741.98,"endTime":743.22,"body":"need to go back to you to ask."},{"speaker":"Thako Harris","startTime":743.5899999999999,"endTime":745.7099999999999,"body":"That just creates beauty,"},{"speaker":"Galen Low","startTime":745.9,"endTime":748.14,"body":"yeah, there's"},{"speaker":"Galen Low","startTime":745.9,"endTime":748.14,"body":"like proactive kind of thing."},{"speaker":"Thako Harris","startTime":748.53,"endTime":750.3199999999999,"body":"Yeah, they don't"},{"speaker":"Thako Harris","startTime":748.53,"endTime":750.3199999999999,"body":"have to go look and then,"},{"speaker":"Thako Harris","startTime":750.4399999999999,"endTime":752.42,"body":"because once they find one"},{"speaker":"Thako Harris","startTime":750.4399999999999,"endTime":752.42,"body":"thing missing, then they're"},{"speaker":"Thako Harris","startTime":752.42,"endTime":754.31,"body":"like, Oh, well, now what?"},{"speaker":"Thako Harris","startTime":754.39,"endTime":755.15,"body":"Is this missing?"},{"speaker":"Thako Harris","startTime":755.17,"endTime":757.0,"body":"And then they're looking"},{"speaker":"Thako Harris","startTime":755.17,"endTime":757.0,"body":"at the timeline, like now"},{"speaker":"Thako Harris","startTime":757.0,"endTime":760.3199999999999,"body":"everything is in question, like"},{"speaker":"Thako Harris","startTime":757.0,"endTime":760.3199999999999,"body":"the timeline's in question."},{"speaker":"Thako Harris","startTime":760.41,"endTime":761.04,"body":"Do I have enough?"},{"speaker":"Thako Harris","startTime":761.0699999999999,"endTime":761.9399999999999,"body":"Is this crazy?"},{"speaker":"Thako Harris","startTime":762.0699999999999,"endTime":762.81,"body":"Are they going to, know?"},{"speaker":"Galen Low","startTime":763.1899999999999,"endTime":766.1,"body":"I have 100% seen"},{"speaker":"Galen Low","startTime":763.1899999999999,"endTime":766.1,"body":"that I've worked on teams"},{"speaker":"Galen Low","startTime":766.1,"endTime":768.92,"body":"where you'll get someone"},{"speaker":"Galen Low","startTime":766.1,"endTime":768.92,"body":"who's kind of been in the"},{"speaker":"Galen Low","startTime":768.9399999999999,"endTime":769.8,"body":"thick of it for a while."},{"speaker":"Galen Low","startTime":769.8,"endTime":771.53,"body":"Maybe they're a"},{"speaker":"Galen Low","startTime":769.8,"endTime":771.53,"body":"developer or designer."},{"speaker":"Galen Low","startTime":771.775,"endTime":774.9449999999999,"body":"And that first sense of this PM"},{"speaker":"Galen Low","startTime":771.775,"endTime":774.9449999999999,"body":"doesn't know, they latch onto"},{"speaker":"Galen Low","startTime":774.9449999999999,"endTime":776.735,"body":"that and they like, okay, well,"},{"speaker":"Galen Low","startTime":774.9449999999999,"endTime":776.735,"body":"I need to look at the timeline."},{"speaker":"Galen Low","startTime":776.735,"endTime":779.015,"body":"I need to help make"},{"speaker":"Galen Low","startTime":776.735,"endTime":779.015,"body":"suggestions about dependencies."},{"speaker":"Galen Low","startTime":779.015,"endTime":782.255,"body":"And I need to PM this PM"},{"speaker":"Galen Low","startTime":779.015,"endTime":782.255,"body":"because I'm not confident"},{"speaker":"Galen Low","startTime":782.275,"endTime":784.4549999999999,"body":"that they are going to be"},{"speaker":"Galen Low","startTime":782.275,"endTime":784.4549999999999,"body":"speaking our language and"},{"speaker":"Galen Low","startTime":784.4549999999999,"endTime":785.595,"body":"understand what needs to happen."},{"speaker":"Thako Harris","startTime":785.865,"endTime":788.525,"body":"It's"},{"speaker":"Thako Harris","startTime":785.865,"endTime":788.525,"body":"such a fragile thing to"},{"speaker":"Thako Harris","startTime":788.525,"endTime":790.755,"body":"keep your reputation."},{"speaker":"Galen Low","startTime":791.095,"endTime":791.9549999999999,"body":"Absolutely."},{"speaker":"Galen Low","startTime":792.995,"endTime":793.975,"body":"You mentioned something earlier."},{"speaker":"Galen Low","startTime":793.975,"endTime":797.245,"body":"You said, on the plus side,"},{"speaker":"Galen Low","startTime":793.975,"endTime":797.245,"body":"that is the definition."},{"speaker":"Galen Low","startTime":797.265,"endTime":801.5749999999999,"body":"I'm wondering, is there a sort"},{"speaker":"Galen Low","startTime":797.265,"endTime":801.5749999999999,"body":"of negative or the minus side"},{"speaker":"Galen Low","startTime":801.865,"endTime":803.9649999999999,"body":"to this kind of compliment?"},{"speaker":"Thako Harris","startTime":804.155,"endTime":806.3349999999999,"body":"Yeah,"},{"speaker":"Thako Harris","startTime":804.155,"endTime":806.3349999999999,"body":"it's less and less."},{"speaker":"Thako Harris","startTime":806.415,"endTime":812.9549999999999,"body":"I think it's, maybe fumes from a"},{"speaker":"Thako Harris","startTime":806.415,"endTime":812.9549999999999,"body":"bygone era of entitlement-y kind"},{"speaker":"Thako Harris","startTime":812.9549999999999,"endTime":817.8299999999999,"body":"of behavior where you're kind"},{"speaker":"Thako Harris","startTime":812.9549999999999,"endTime":817.8299999999999,"body":"if you're the specialist, you're"},{"speaker":"Thako Harris","startTime":817.85,"endTime":821.97,"body":"catered to and you can post"},{"speaker":"Thako Harris","startTime":817.85,"endTime":821.97,"body":"the stuff in the usual places"},{"speaker":"Thako Harris","startTime":821.97,"endTime":823.02,"body":"and tell everyone where it is."},{"speaker":"Thako Harris","startTime":823.02,"endTime":824.1899999999999,"body":"And then they're like,"},{"speaker":"Thako Harris","startTime":823.02,"endTime":824.1899999999999,"body":"where's that timeline?"},{"speaker":"Thako Harris","startTime":824.73,"endTime":828.73,"body":"Just because they feel"},{"speaker":"Thako Harris","startTime":824.73,"endTime":828.73,"body":"like I asked, you deliver."},{"speaker":"Thako Harris","startTime":829.53,"endTime":832.43,"body":"And that's extra work"},{"speaker":"Thako Harris","startTime":829.53,"endTime":832.43,"body":"for the PM at that point."},{"speaker":"Thako Harris","startTime":832.43,"endTime":836.52,"body":"And if you do that, then"},{"speaker":"Thako Harris","startTime":832.43,"endTime":836.52,"body":"you're doing double work."},{"speaker":"Thako Harris","startTime":836.52,"endTime":839.66,"body":"And if like you have a team"},{"speaker":"Thako Harris","startTime":836.52,"endTime":839.66,"body":"of 12 people and they're all"},{"speaker":"Thako Harris","startTime":839.66,"endTime":842.37,"body":"doing that in various degrees,"},{"speaker":"Thako Harris","startTime":839.66,"endTime":842.37,"body":"then you're just burning."},{"speaker":"Thako Harris","startTime":842.785,"endTime":846.4549999999999,"body":"You're just burning time, every"},{"speaker":"Thako Harris","startTime":842.785,"endTime":846.4549999999999,"body":"effort, brainpower, sending"},{"speaker":"Thako Harris","startTime":846.4549999999999,"endTime":851.505,"body":"them this invite reminder and"},{"speaker":"Thako Harris","startTime":846.4549999999999,"endTime":851.505,"body":"this path to this file and you"},{"speaker":"Thako Harris","startTime":851.885,"endTime":852.915,"body":"can never get ahead of that."},{"speaker":"Thako Harris","startTime":852.915,"endTime":856.0649999999999,"body":"So sometimes people can say, I"},{"speaker":"Thako Harris","startTime":852.915,"endTime":856.0649999999999,"body":"like working with you because"},{"speaker":"Thako Harris","startTime":856.0649999999999,"endTime":860.3149999999999,"body":"you, even if you add them in a"},{"speaker":"Thako Harris","startTime":856.0649999999999,"endTime":860.3149999999999,"body":"comment in Teams, they didn't"},{"speaker":"Thako Harris","startTime":860.355,"endTime":863.0849999999999,"body":"get it or they have too many"},{"speaker":"Thako Harris","startTime":860.355,"endTime":863.0849999999999,"body":"notifications and they can't"},{"speaker":"Thako Harris","startTime":863.0849999999999,"endTime":865.865,"body":"dig through it and they want"},{"speaker":"Thako Harris","startTime":863.0849999999999,"endTime":865.865,"body":"it in a Slack or they want"},{"speaker":"Thako Harris","startTime":865.865,"endTime":867.775,"body":"it in email, like whatever."},{"speaker":"Thako Harris","startTime":868.225,"endTime":871.485,"body":"I think you got to figure"},{"speaker":"Thako Harris","startTime":868.225,"endTime":871.485,"body":"out how to hold that line."},{"speaker":"Galen Low","startTime":871.605,"endTime":872.925,"body":"That's"},{"speaker":"Galen Low","startTime":871.605,"endTime":872.925,"body":"the gray zone, right?"},{"speaker":"Galen Low","startTime":872.935,"endTime":873.525,"body":"Where it's you're right."},{"speaker":"Galen Low","startTime":873.525,"endTime":876.615,"body":"It's a fine line between"},{"speaker":"Galen Low","startTime":873.525,"endTime":876.615,"body":"being like appropriately"},{"speaker":"Galen Low","startTime":876.615,"endTime":878.235,"body":"proactive and helpful."},{"speaker":"Galen Low","startTime":878.595,"endTime":883.225,"body":"And just being like the"},{"speaker":"Galen Low","startTime":878.595,"endTime":883.225,"body":"person doing the bulk of the"},{"speaker":"Galen Low","startTime":883.225,"endTime":885.0749999999999,"body":"work where everyone gets to"},{"speaker":"Galen Low","startTime":883.225,"endTime":885.0749999999999,"body":"sit back and be like, don't"},{"speaker":"Galen Low","startTime":885.0749999999999,"endTime":886.635,"body":"worry, that PM is going to"},{"speaker":"Galen Low","startTime":885.0749999999999,"endTime":886.635,"body":"take care of everything."},{"speaker":"Galen Low","startTime":886.8349999999999,"endTime":889.725,"body":"All I need to do is like type"},{"speaker":"Galen Low","startTime":886.8349999999999,"endTime":889.725,"body":"some words into the slide deck"},{"speaker":"Galen Low","startTime":889.725,"endTime":891.9649999999999,"body":"or design a couple of things."},{"speaker":"Galen Low","startTime":891.9649999999999,"endTime":895.375,"body":"But really, it's just"},{"speaker":"Galen Low","startTime":891.9649999999999,"endTime":895.375,"body":"the PM will just take on"},{"speaker":"Galen Low","startTime":895.375,"endTime":896.425,"body":"everything I don't want to do."},{"speaker":"Thako Harris","startTime":896.875,"endTime":899.3149999999999,"body":"And I think"},{"speaker":"Thako Harris","startTime":896.875,"endTime":899.3149999999999,"body":"that's where your own intuition"},{"speaker":"Thako Harris","startTime":899.5749999999999,"endTime":903.385,"body":"and experience comes in"},{"speaker":"Thako Harris","startTime":899.5749999999999,"endTime":903.385,"body":"and you realize, Oh, this"},{"speaker":"Thako Harris","startTime":903.395,"endTime":904.9649999999999,"body":"person is super underwater."},{"speaker":"Thako Harris","startTime":905.045,"endTime":906.765,"body":"I'm going to get it"},{"speaker":"Thako Harris","startTime":905.045,"endTime":906.765,"body":"to them, whatever."},{"speaker":"Thako Harris","startTime":907.185,"endTime":908.365,"body":"It's high pressure."},{"speaker":"Galen Low","startTime":908.4449999999999,"endTime":908.8249999999999,"body":"Cool."},{"speaker":"Thako Harris","startTime":909.8149999999999,"endTime":910.225,"body":"Do it."},{"speaker":"Thako Harris","startTime":910.615,"endTime":912.355,"body":"And then other times"},{"speaker":"Thako Harris","startTime":910.615,"endTime":912.355,"body":"you're like nah."},{"speaker":"Galen Low","startTime":913.855,"endTime":914.905,"body":"Good, but not."},{"speaker":"Thako Harris","startTime":915.395,"endTime":916.275,"body":"Go"},{"speaker":"Thako Harris","startTime":915.395,"endTime":916.275,"body":"back to your desk."},{"speaker":"Thako Harris","startTime":916.515,"endTime":919.595,"body":"I already provided this"},{"speaker":"Thako Harris","startTime":916.515,"endTime":919.595,"body":"and you'll know that you'll"},{"speaker":"Thako Harris","startTime":919.595,"endTime":924.1949999999999,"body":"know after working with"},{"speaker":"Thako Harris","startTime":919.595,"endTime":924.1949999999999,"body":"teams who is in which camp."},{"speaker":"Galen Low","startTime":924.4549999999999,"endTime":925.625,"body":"Yeah, 100%."},{"speaker":"Galen Low","startTime":925.665,"endTime":926.125,"body":"I love that."},{"speaker":"Galen Low","startTime":926.125,"endTime":927.765,"body":"I want to dig into that a"},{"speaker":"Galen Low","startTime":926.125,"endTime":927.765,"body":"little bit more, but I'm"},{"speaker":"Galen Low","startTime":927.765,"endTime":930.045,"body":"wondering because I feel like"},{"speaker":"Galen Low","startTime":927.765,"endTime":930.045,"body":"you've got from your work"},{"speaker":"Galen Low","startTime":930.045,"endTime":932.9649999999999,"body":"experience, we talked about"},{"speaker":"Galen Low","startTime":930.045,"endTime":932.9649999999999,"body":"like sort languages, right?"},{"speaker":"Galen Low","startTime":932.9649999999999,"endTime":933.685,"body":"Creative."},{"speaker":"Galen Low","startTime":933.7149999999999,"endTime":935.005,"body":"We talked a bit about dev."},{"speaker":"Galen Low","startTime":935.235,"endTime":937.655,"body":"You mentioned something"},{"speaker":"Galen Low","startTime":935.235,"endTime":937.655,"body":"about like your role."},{"speaker":"Galen Low","startTime":937.925,"endTime":940.925,"body":"Like in Ops, like the Resource"},{"speaker":"Galen Low","startTime":937.925,"endTime":940.925,"body":"Manager, do you have any stories"},{"speaker":"Galen Low","startTime":940.925,"endTime":943.7049999999999,"body":"about just like a PM who has"},{"speaker":"Galen Low","startTime":940.925,"endTime":943.7049999999999,"body":"just been like that excellent"},{"speaker":"Galen Low","startTime":943.7149999999999,"endTime":946.985,"body":"PM from an Ops standpoint"},{"speaker":"Galen Low","startTime":943.7149999999999,"endTime":946.985,"body":"and like what language"},{"speaker":"Galen Low","startTime":946.995,"endTime":947.9649999999999,"body":"that kind of comes out as?"},{"speaker":"Thako Harris","startTime":948.3149999999999,"endTime":950.635,"body":"So from an"},{"speaker":"Thako Harris","startTime":948.3149999999999,"endTime":950.635,"body":"Ops perspective, you can"},{"speaker":"Thako Harris","startTime":950.635,"endTime":954.385,"body":"tell if it's the PM that"},{"speaker":"Thako Harris","startTime":950.635,"endTime":954.385,"body":"everyone wants to work with,"},{"speaker":"Thako Harris","startTime":954.595,"endTime":956.145,"body":"and that PM is rocking."},{"speaker":"Thako Harris","startTime":956.345,"endTime":957.555,"body":"You can tell."},{"speaker":"Thako Harris","startTime":957.5849999999999,"endTime":962.345,"body":"You can tell by their body"},{"speaker":"Thako Harris","startTime":957.5849999999999,"endTime":962.345,"body":"language, by how their email"},{"speaker":"Thako Harris","startTime":962.345,"endTime":964.495,"body":"responses are they truce,"},{"speaker":"Thako Harris","startTime":962.345,"endTime":964.495,"body":"are they, there's just"},{"speaker":"Thako Harris","startTime":964.845,"endTime":969.395,"body":"telltale signs of maybe like"},{"speaker":"Thako Harris","startTime":964.845,"endTime":969.395,"body":"looming burnout, or I got"},{"speaker":"Thako Harris","startTime":969.395,"endTime":972.655,"body":"this, or I'm underwater and"},{"speaker":"Thako Harris","startTime":969.395,"endTime":972.655,"body":"I'm not gonna make this."},{"speaker":"Thako Harris","startTime":973.395,"endTime":976.135,"body":"So and then there has to"},{"speaker":"Thako Harris","startTime":973.395,"endTime":976.135,"body":"be a comfort with the team"},{"speaker":"Thako Harris","startTime":976.165,"endTime":979.4449999999999,"body":"where they're willing to say"},{"speaker":"Thako Harris","startTime":976.165,"endTime":979.4449999999999,"body":"that to you yeah, I can't."},{"speaker":"Thako Harris","startTime":979.8199999999999,"endTime":982.3,"body":"I'm underwater, can't"},{"speaker":"Thako Harris","startTime":979.8199999999999,"endTime":982.3,"body":"take this extra thing."},{"speaker":"Thako Harris","startTime":982.51,"endTime":985.8399999999999,"body":"So when people do say I like"},{"speaker":"Thako Harris","startTime":982.51,"endTime":985.8399999999999,"body":"this PM, they do everything."},{"speaker":"Thako Harris","startTime":986.12,"endTime":988.9399999999999,"body":"Usually, it's really interesting"},{"speaker":"Thako Harris","startTime":986.12,"endTime":988.9399999999999,"body":"now that I'm thinking about"},{"speaker":"Thako Harris","startTime":988.9499999999999,"endTime":993.76,"body":"how much is body language"},{"speaker":"Thako Harris","startTime":988.9499999999999,"endTime":993.76,"body":"and how much is the unspoken,"},{"speaker":"Thako Harris","startTime":994.11,"endTime":996.48,"body":"I know this person, I know"},{"speaker":"Thako Harris","startTime":994.11,"endTime":996.48,"body":"where they're coming from."},{"speaker":"Thako Harris","startTime":996.48,"endTime":997.73,"body":"I've worked with them a lot."},{"speaker":"Thako Harris","startTime":998.0,"endTime":1000.3199999999999,"body":"When they say I like this"},{"speaker":"Thako Harris","startTime":998.0,"endTime":1000.3199999999999,"body":"person, I know what they mean,"},{"speaker":"Thako Harris","startTime":1000.3299999999999,"endTime":1002.54,"body":"even though they're just saying"},{"speaker":"Thako Harris","startTime":1000.3299999999999,"endTime":1002.54,"body":"I like this person, I know"},{"speaker":"Thako Harris","startTime":1002.66,"endTime":1004.124,"body":"what they actually mean is."},{"speaker":"Thako Harris","startTime":1004.425,"endTime":1006.615,"body":"They're on top of everything,"},{"speaker":"Thako Harris","startTime":1004.425,"endTime":1006.615,"body":"they scoped it they have the"},{"speaker":"Thako Harris","startTime":1006.615,"endTime":1008.3349999999999,"body":"right amount of resourcing"},{"speaker":"Thako Harris","startTime":1006.615,"endTime":1008.3349999999999,"body":"on their team, they have"},{"speaker":"Thako Harris","startTime":1008.3349999999999,"endTime":1011.365,"body":"the timeline is great, the"},{"speaker":"Thako Harris","startTime":1008.3349999999999,"endTime":1011.365,"body":"materials are organized."},{"speaker":"Thako Harris","startTime":1011.5849999999999,"endTime":1013.975,"body":"And then sometimes I"},{"speaker":"Thako Harris","startTime":1011.5849999999999,"endTime":1013.975,"body":"hear it and I'm like, you"},{"speaker":"Thako Harris","startTime":1014.005,"endTime":1017.915,"body":"like that PM because they"},{"speaker":"Thako Harris","startTime":1014.005,"endTime":1017.915,"body":"just always cleaning up"},{"speaker":"Thako Harris","startTime":1017.915,"endTime":1019.0749999999999,"body":"after you in some way."},{"speaker":"Thako Harris","startTime":1019.285,"endTime":1022.665,"body":"And so from an ops perspective,"},{"speaker":"Thako Harris","startTime":1019.285,"endTime":1022.665,"body":"that really boils down to"},{"speaker":"Thako Harris","startTime":1023.015,"endTime":1026.805,"body":"knowing your team, like really,"},{"speaker":"Thako Harris","startTime":1023.015,"endTime":1026.805,"body":"really knowing your team and"},{"speaker":"Thako Harris","startTime":1026.805,"endTime":1030.7450000000001,"body":"that means just being interested"},{"speaker":"Thako Harris","startTime":1026.805,"endTime":1030.7450000000001,"body":"in non work stuff with them."},{"speaker":"Thako Harris","startTime":1031.22,"endTime":1034.06,"body":"Spending time with them,"},{"speaker":"Thako Harris","startTime":1031.22,"endTime":1034.06,"body":"not just talking about work,"},{"speaker":"Thako Harris","startTime":1034.42,"endTime":1038.39,"body":"just as humans and you get"},{"speaker":"Thako Harris","startTime":1034.42,"endTime":1038.39,"body":"to get to know them and like"},{"speaker":"Thako Harris","startTime":1038.65,"endTime":1041.93,"body":"they're not able to say no."},{"speaker":"Thako Harris","startTime":1042.4,"endTime":1044.96,"body":"So then and then coaching"},{"speaker":"Thako Harris","startTime":1042.4,"endTime":1044.96,"body":"them on these things on"},{"speaker":"Thako Harris","startTime":1044.96,"endTime":1049.6499999999999,"body":"how to establish boundaries"},{"speaker":"Thako Harris","startTime":1044.96,"endTime":1049.6499999999999,"body":"that are fair for everyone"},{"speaker":"Thako Harris","startTime":1050.06,"endTime":1053.98,"body":"and important because"},{"speaker":"Thako Harris","startTime":1050.06,"endTime":1053.98,"body":"you value your time also."},{"speaker":"Thako Harris","startTime":1054.08,"endTime":1058.565,"body":"So there's just growing"},{"speaker":"Thako Harris","startTime":1054.08,"endTime":1058.565,"body":"in your position as you"},{"speaker":"Thako Harris","startTime":1058.565,"endTime":1059.995,"body":"grow into your boots."},{"speaker":"Galen Low","startTime":1060.215,"endTime":1061.865,"body":"I love that call"},{"speaker":"Galen Low","startTime":1060.215,"endTime":1061.865,"body":"out on coaching as well,"},{"speaker":"Galen Low","startTime":1061.865,"endTime":1064.455,"body":"because like, we're talking"},{"speaker":"Galen Low","startTime":1061.865,"endTime":1064.455,"body":"about things like instinct"},{"speaker":"Galen Low","startTime":1064.455,"endTime":1067.345,"body":"and intuition and there's"},{"speaker":"Galen Low","startTime":1064.455,"endTime":1067.345,"body":"no course for that really."},{"speaker":"Galen Low","startTime":1067.605,"endTime":1069.405,"body":"You can't go and"},{"speaker":"Galen Low","startTime":1067.605,"endTime":1069.405,"body":"get trained on that."},{"speaker":"Galen Low","startTime":1069.415,"endTime":1072.2649999999999,"body":"Some of the things you just"},{"speaker":"Galen Low","startTime":1069.415,"endTime":1072.2649999999999,"body":"learn by working with people"},{"speaker":"Galen Low","startTime":1072.2649999999999,"endTime":1073.625,"body":"over time and paying attention."},{"speaker":"Galen Low","startTime":1073.965,"endTime":1075.955,"body":"But what I really love"},{"speaker":"Galen Low","startTime":1073.965,"endTime":1075.955,"body":"is like this notion of."},{"speaker":"Galen Low","startTime":1076.54,"endTime":1078.32,"body":"I don't know, the"},{"speaker":"Galen Low","startTime":1076.54,"endTime":1078.32,"body":"symbiosis, I guess, right?"},{"speaker":"Galen Low","startTime":1078.32,"endTime":1080.95,"body":"Where especially with ops"},{"speaker":"Galen Low","startTime":1078.32,"endTime":1080.95,"body":"and project management."},{"speaker":"Galen Low","startTime":1081.19,"endTime":1083.26,"body":"Ops again, you mentioned"},{"speaker":"Galen Low","startTime":1081.19,"endTime":1083.26,"body":"coaching, you mentioned like"},{"speaker":"Galen Low","startTime":1083.26,"endTime":1086.24,"body":"looking out, knowing your team,"},{"speaker":"Galen Low","startTime":1083.26,"endTime":1086.24,"body":"because you need this team to"},{"speaker":"Galen Low","startTime":1086.24,"endTime":1089.44,"body":"function, it's not just a bunch"},{"speaker":"Galen Low","startTime":1086.24,"endTime":1089.44,"body":"of, you know, \"resources\"."},{"speaker":"Galen Low","startTime":1089.44,"endTime":1091.42,"body":"We call them resources,"},{"speaker":"Galen Low","startTime":1089.44,"endTime":1091.42,"body":"but what we mean is people."},{"speaker":"Galen Low","startTime":1091.6,"endTime":1094.41,"body":"And on the PM side, it's"},{"speaker":"Galen Low","startTime":1091.6,"endTime":1094.41,"body":"like kind of this awareness,"},{"speaker":"Galen Low","startTime":1094.44,"endTime":1098.19,"body":"knowing that they're not just"},{"speaker":"Galen Low","startTime":1094.44,"endTime":1098.19,"body":"executing projects in a vacuum"},{"speaker":"Galen Low","startTime":1098.19,"endTime":1101.22,"body":"on their own things have to"},{"speaker":"Galen Low","startTime":1098.19,"endTime":1101.22,"body":"work operationally they've"},{"speaker":"Galen Low","startTime":1101.22,"endTime":1104.25,"body":"got a responsibility to, make"},{"speaker":"Galen Low","startTime":1101.22,"endTime":1104.25,"body":"sure they have things buttoned"},{"speaker":"Galen Low","startTime":1104.25,"endTime":1106.72,"body":"up and that their, projects"},{"speaker":"Galen Low","startTime":1104.25,"endTime":1106.72,"body":"are running on time or at"},{"speaker":"Galen Low","startTime":1106.72,"endTime":1108.83,"body":"least using the resources"},{"speaker":"Galen Low","startTime":1106.72,"endTime":1108.83,"body":"that they're supposed to use."},{"speaker":"Galen Low","startTime":1109.155,"endTime":1112.065,"body":"And helping out the ops"},{"speaker":"Galen Low","startTime":1109.155,"endTime":1112.065,"body":"team I think one of the best"},{"speaker":"Galen Low","startTime":1112.065,"endTime":1115.5149999999999,"body":"relationships, best, I guess,"},{"speaker":"Galen Low","startTime":1112.065,"endTime":1115.5149999999999,"body":"the most important relationships"},{"speaker":"Galen Low","startTime":1115.5149999999999,"endTime":1118.5049999999999,"body":"I had in an agency situation as"},{"speaker":"Galen Low","startTime":1115.5149999999999,"endTime":1118.5049999999999,"body":"a project manager was actually"},{"speaker":"Galen Low","startTime":1118.5049999999999,"endTime":1120.655,"body":"with the resource manager"},{"speaker":"Galen Low","startTime":1118.5049999999999,"endTime":1120.655,"body":"or the traffic manager or"},{"speaker":"Galen Low","startTime":1120.655,"endTime":1122.295,"body":"whoever is allocating the team."},{"speaker":"Galen Low","startTime":1122.5049999999999,"endTime":1125.405,"body":"And again, not just buttering"},{"speaker":"Galen Low","startTime":1122.5049999999999,"endTime":1125.405,"body":"them up and bribing them, but"},{"speaker":"Galen Low","startTime":1125.405,"endTime":1128.2549999999999,"body":"like understanding, speaking"},{"speaker":"Galen Low","startTime":1125.405,"endTime":1128.2549999999999,"body":"their language, making sure that"},{"speaker":"Galen Low","startTime":1128.2549999999999,"endTime":1132.155,"body":"you're being considerate of what"},{"speaker":"Galen Low","startTime":1128.2549999999999,"endTime":1132.155,"body":"that individual needs to do to"},{"speaker":"Galen Low","startTime":1132.155,"endTime":1133.435,"body":"make all the puzzle pieces fit."},{"speaker":"Galen Low","startTime":1133.435,"endTime":1135.405,"body":"Not just, Oh, I need this"},{"speaker":"Galen Low","startTime":1133.435,"endTime":1135.405,"body":"person for an extra week."},{"speaker":"Galen Low","startTime":1135.405,"endTime":1137.215,"body":"Like no matter what, like wah."},{"speaker":"Galen Low","startTime":1138.435,"endTime":1141.155,"body":"There's other ways to approach"},{"speaker":"Galen Low","startTime":1138.435,"endTime":1141.155,"body":"it to understand their"},{"speaker":"Galen Low","startTime":1141.155,"endTime":1143.125,"body":"language and what they need"},{"speaker":"Galen Low","startTime":1141.155,"endTime":1143.125,"body":"from it and how it all works"},{"speaker":"Galen Low","startTime":1143.125,"endTime":1144.235,"body":"together in the operation."},{"speaker":"Thako Harris","startTime":1144.395,"endTime":1144.575,"body":"Yeah."},{"speaker":"Thako Harris","startTime":1144.7749999999999,"endTime":1147.595,"body":"And the ops thing is in"},{"speaker":"Thako Harris","startTime":1144.7749999999999,"endTime":1147.595,"body":"my previous role, it was"},{"speaker":"Thako Harris","startTime":1147.625,"endTime":1150.785,"body":"ops, project management,"},{"speaker":"Thako Harris","startTime":1147.625,"endTime":1150.785,"body":"resourcing management, project"},{"speaker":"Thako Harris","startTime":1151.0249999999999,"endTime":1154.78,"body":"management, all mixed together"},{"speaker":"Thako Harris","startTime":1151.0249999999999,"endTime":1154.78,"body":"and it was a little bit like"},{"speaker":"Thako Harris","startTime":1155.12,"endTime":1157.54,"body":"right now I'm functioning"},{"speaker":"Thako Harris","startTime":1155.12,"endTime":1157.54,"body":"as a resource manager."},{"speaker":"Thako Harris","startTime":1157.55,"endTime":1159.7,"body":"Now I'm functioning"},{"speaker":"Thako Harris","startTime":1157.55,"endTime":1159.7,"body":"as a project manager."},{"speaker":"Thako Harris","startTime":1159.7,"endTime":1162.53,"body":"Now I'm like taking all this and"},{"speaker":"Thako Harris","startTime":1159.7,"endTime":1162.53,"body":"then I'm functioning as an ops"},{"speaker":"Thako Harris","startTime":1162.55,"endTime":1167.26,"body":"person and, ultimately the ops"},{"speaker":"Thako Harris","startTime":1162.55,"endTime":1167.26,"body":"person, that's a more hardcore"},{"speaker":"Thako Harris","startTime":1167.3,"endTime":1173.07,"body":"position than I think maybe is"},{"speaker":"Thako Harris","startTime":1167.3,"endTime":1173.07,"body":"usually understood or considered"},{"speaker":"Thako Harris","startTime":1173.07,"endTime":1175.87,"body":"or thought about because it's"},{"speaker":"Thako Harris","startTime":1173.07,"endTime":1175.87,"body":"that's tied to money that's"},{"speaker":"Thako Harris","startTime":1175.8799999999999,"endTime":1180.86,"body":"tied to money pretty heavily"},{"speaker":"Thako Harris","startTime":1175.8799999999999,"endTime":1180.86,"body":"and goals for the business."},{"speaker":"Thako Harris","startTime":1180.8999999999999,"endTime":1187.52,"body":"And so the coaching part, it"},{"speaker":"Thako Harris","startTime":1180.8999999999999,"endTime":1187.52,"body":"starts to get in, the role of"},{"speaker":"Thako Harris","startTime":1187.559,"endTime":1192.289,"body":"mentor and coaching, it's hard,"},{"speaker":"Thako Harris","startTime":1187.559,"endTime":1192.289,"body":"it's harder to do when you"},{"speaker":"Thako Harris","startTime":1192.289,"endTime":1195.87,"body":"have that ops responsibility"},{"speaker":"Thako Harris","startTime":1192.289,"endTime":1195.87,"body":"as well, because now you're,"},{"speaker":"Thako Harris","startTime":1196.35,"endTime":1200.8899999999999,"body":"you're not just, Hey man, like"},{"speaker":"Thako Harris","startTime":1196.35,"endTime":1200.8899999999999,"body":"you can improve your skills"},{"speaker":"Thako Harris","startTime":1201.21,"endTime":1204.92,"body":"to make this flow better"},{"speaker":"Thako Harris","startTime":1201.21,"endTime":1204.92,"body":"and you'll help the team."},{"speaker":"Thako Harris","startTime":1204.95,"endTime":1208.3899999999999,"body":"But no, it's money now, but"},{"speaker":"Thako Harris","startTime":1204.95,"endTime":1208.3899999999999,"body":"in that role, it becomes"},{"speaker":"Thako Harris","startTime":1208.3899999999999,"endTime":1212.6,"body":"a little more hardcore and"},{"speaker":"Thako Harris","startTime":1208.3899999999999,"endTime":1212.6,"body":"that if you see those things,"},{"speaker":"Thako Harris","startTime":1213.1399999999999,"endTime":1215.29,"body":"then,  days can be numbered."},{"speaker":"Galen Low","startTime":1215.5,"endTime":1217.97,"body":"No, honestly, it"},{"speaker":"Galen Low","startTime":1215.5,"endTime":1217.97,"body":"really forces that urgency."},{"speaker":"Galen Low","startTime":1217.97,"endTime":1221.61,"body":"And I would say even some like"},{"speaker":"Galen Low","startTime":1217.97,"endTime":1221.61,"body":"project managers, especially in"},{"speaker":"Galen Low","startTime":1221.61,"endTime":1224.46,"body":"an agency context, when you're"},{"speaker":"Galen Low","startTime":1221.61,"endTime":1224.46,"body":"talking about not huge profit"},{"speaker":"Galen Low","startTime":1224.46,"endTime":1228.29,"body":"margins, like the really good"},{"speaker":"Galen Low","startTime":1224.46,"endTime":1228.29,"body":"project managers that I know"},{"speaker":"Galen Low","startTime":1228.36,"endTime":1231.51,"body":"understand the urgency of what"},{"speaker":"Galen Low","startTime":1228.36,"endTime":1231.51,"body":"they're doing, not just I'm"},{"speaker":"Galen Low","startTime":1231.51,"endTime":1233.3899999999999,"body":"executing a project in a vacuum."},{"speaker":"Galen Low","startTime":1233.6299999999999,"endTime":1236.3999999999999,"body":"And as long as I land the"},{"speaker":"Galen Low","startTime":1233.6299999999999,"endTime":1236.3999999999999,"body":"plane, it should be fine."},{"speaker":"Galen Low","startTime":1236.3999999999999,"endTime":1238.96,"body":"Or I could go a bit over on this"},{"speaker":"Galen Low","startTime":1236.3999999999999,"endTime":1238.96,"body":"and as long as I'm doing a good"},{"speaker":"Galen Low","startTime":1238.96,"endTime":1240.11,"body":"job, like it should be fine."},{"speaker":"Galen Low","startTime":1240.44,"endTime":1243.57,"body":"Not thinking about the broader"},{"speaker":"Galen Low","startTime":1240.44,"endTime":1243.57,"body":"ecosystem of, okay, well, if"},{"speaker":"Galen Low","startTime":1243.61,"endTime":1245.03,"body":"everybody's doing that, yeah."},{"speaker":"Thako Harris","startTime":1245.18,"endTime":1247.36,"body":"It should be fine"},{"speaker":"Thako Harris","startTime":1245.18,"endTime":1247.36,"body":"is not, that's not a thing."},{"speaker":"Thako Harris","startTime":1248.3799999999999,"endTime":1250.98,"body":"That might be a thing for"},{"speaker":"Thako Harris","startTime":1248.3799999999999,"endTime":1250.98,"body":"three months and then that"},{"speaker":"Thako Harris","startTime":1251.06,"endTime":1252.41,"body":"will no longer be a thing."},{"speaker":"Galen Low","startTime":1252.59,"endTime":1253.69,"body":"No, the"},{"speaker":"Galen Low","startTime":1252.59,"endTime":1253.69,"body":"stakes are high, right?"},{"speaker":"Galen Low","startTime":1253.69,"endTime":1255.6299999999999,"body":"And I think it's very"},{"speaker":"Galen Low","startTime":1253.69,"endTime":1255.6299999999999,"body":"important to understand that."},{"speaker":"Galen Low","startTime":1255.83,"endTime":1257.59,"body":"And I just a swing it"},{"speaker":"Galen Low","startTime":1255.83,"endTime":1257.59,"body":"all the way back around."},{"speaker":"Galen Low","startTime":1257.6,"endTime":1260.87,"body":"I think that's what that,"},{"speaker":"Galen Low","startTime":1257.6,"endTime":1260.87,"body":"popular PM or the being the PM"},{"speaker":"Galen Low","startTime":1260.87,"endTime":1262.1299999999999,"body":"that people like to work with."},{"speaker":"Galen Low","startTime":1262.54,"endTime":1265.67,"body":"Is that knowing sort of the"},{"speaker":"Galen Low","startTime":1262.54,"endTime":1265.67,"body":"language to speak, but also"},{"speaker":"Galen Low","startTime":1265.67,"endTime":1269.82,"body":"understanding what the stakes"},{"speaker":"Galen Low","startTime":1265.67,"endTime":1269.82,"body":"are, like, in general, and also"},{"speaker":"Galen Low","startTime":1269.82,"endTime":1274.2,"body":"why, I do see some folks make"},{"speaker":"Galen Low","startTime":1269.82,"endTime":1274.2,"body":"the same journey, a similar"},{"speaker":"Galen Low","startTime":1274.2,"endTime":1275.22,"body":"journey to yours, right?"},{"speaker":"Galen Low","startTime":1275.23,"endTime":1277.8999999999999,"body":"Through project management,"},{"speaker":"Galen Low","startTime":1275.23,"endTime":1277.8999999999999,"body":"up into operations."},{"speaker":"Galen Low","startTime":1277.91,"endTime":1279.58,"body":"And I think you hit the"},{"speaker":"Galen Low","startTime":1277.91,"endTime":1279.58,"body":"nail on the head earlier."},{"speaker":"Galen Low","startTime":1279.58,"endTime":1283.23,"body":"You just said you have to wear"},{"speaker":"Galen Low","startTime":1279.58,"endTime":1283.23,"body":"multiple hats and understand"},{"speaker":"Galen Low","startTime":1283.35,"endTime":1286.11,"body":"what it means to wear those hats"},{"speaker":"Galen Low","startTime":1283.35,"endTime":1286.11,"body":"and get exposed, expose yourself"},{"speaker":"Galen Low","startTime":1286.11,"endTime":1288.82,"body":"to different parts of the"},{"speaker":"Galen Low","startTime":1286.11,"endTime":1288.82,"body":"business so that when you are,"},{"speaker":"Galen Low","startTime":1289.05,"endTime":1292.759,"body":"yeah, in operations, you have"},{"speaker":"Galen Low","startTime":1289.05,"endTime":1292.759,"body":"that sort of like high level"},{"speaker":"Galen Low","startTime":1292.77,"endTime":1294.049,"body":"view of what needs to happen."},{"speaker":"Galen Low","startTime":1294.21,"endTime":1297.06,"body":"You understand the stakes,"},{"speaker":"Galen Low","startTime":1294.21,"endTime":1297.06,"body":"what needs to happen when"},{"speaker":"Galen Low","startTime":1297.21,"endTime":1299.08,"body":"and what to say to people."},{"speaker":"Galen Low","startTime":1299.1,"endTime":1301.09,"body":"And from that mentoring"},{"speaker":"Galen Low","startTime":1299.1,"endTime":1301.09,"body":"and coaching standpoint,"},{"speaker":"Galen Low","startTime":1301.29,"endTime":1302.18,"body":"but with urgency."},{"speaker":"Thako Harris","startTime":1302.3999999999999,"endTime":1304.36,"body":"Yeah, when you"},{"speaker":"Thako Harris","startTime":1302.3999999999999,"endTime":1304.36,"body":"start seeing the numbers,"},{"speaker":"Thako Harris","startTime":1304.37,"endTime":1306.81,"body":"but, that's, let's, we can"},{"speaker":"Thako Harris","startTime":1304.37,"endTime":1306.81,"body":"just bring it back to the"},{"speaker":"Thako Harris","startTime":1306.81,"endTime":1311.3799999999999,"body":"popular PM because those"},{"speaker":"Thako Harris","startTime":1306.81,"endTime":1311.3799999999999,"body":"guys, if you could have a team"},{"speaker":"Thako Harris","startTime":1311.3799999999999,"endTime":1315.02,"body":"of them, man, but you know,"},{"speaker":"Thako Harris","startTime":1311.3799999999999,"endTime":1315.02,"body":"like life, like a classroom"},{"speaker":"Thako Harris","startTime":1315.02,"endTime":1317.74,"body":"as a teacher, you have, this"},{"speaker":"Thako Harris","startTime":1315.02,"endTime":1317.74,"body":"person has these strengths."},{"speaker":"Thako Harris","startTime":1317.8999999999999,"endTime":1319.129,"body":"This person has these strengths."},{"speaker":"Thako Harris","startTime":1319.209,"endTime":1322.009,"body":"You want to, you want your"},{"speaker":"Thako Harris","startTime":1319.209,"endTime":1322.009,"body":"whole team to rise up, so"},{"speaker":"Thako Harris","startTime":1322.469,"endTime":1326.56,"body":"can't just sleep chop heads,"},{"speaker":"Thako Harris","startTime":1322.469,"endTime":1326.56,"body":"like that's, that doesn't work"},{"speaker":"Thako Harris","startTime":1326.56,"endTime":1328.83,"body":"either cause then no one wants"},{"speaker":"Thako Harris","startTime":1326.56,"endTime":1328.83,"body":"to work at your company and"},{"speaker":"Thako Harris","startTime":1328.83,"endTime":1332.43,"body":"they realize, Oh my God, this"},{"speaker":"Thako Harris","startTime":1328.83,"endTime":1332.43,"body":"is a, a sweatshop or something."},{"speaker":"Thako Harris","startTime":1332.48,"endTime":1335.97,"body":"So yeah, it's a lot of"},{"speaker":"Thako Harris","startTime":1332.48,"endTime":1335.97,"body":"knowing people and being"},{"speaker":"Thako Harris","startTime":1335.97,"endTime":1338.93,"body":"proactive with guidance and"},{"speaker":"Thako Harris","startTime":1335.97,"endTime":1338.93,"body":"their, and communications."},{"speaker":"Galen Low","startTime":1339.2549999999999,"endTime":1340.345,"body":"I wonder if"},{"speaker":"Galen Low","startTime":1339.2549999999999,"endTime":1340.345,"body":"we could dig into that"},{"speaker":"Galen Low","startTime":1340.345,"endTime":1341.295,"body":"just a bit more, right?"},{"speaker":"Galen Low","startTime":1341.295,"endTime":1343.535,"body":"Because I think, if I'm"},{"speaker":"Galen Low","startTime":1341.295,"endTime":1343.535,"body":"picking up what you're putting"},{"speaker":"Galen Low","startTime":1343.535,"endTime":1346.165,"body":"down, it's like it's, you"},{"speaker":"Galen Low","startTime":1343.535,"endTime":1346.165,"body":"can't just hope that you"},{"speaker":"Galen Low","startTime":1346.165,"endTime":1349.014,"body":"hire a team that all operate"},{"speaker":"Galen Low","startTime":1346.165,"endTime":1349.014,"body":"the same way like robots."},{"speaker":"Galen Low","startTime":1349.014,"endTime":1351.2649999999999,"body":"Everyone's going to have"},{"speaker":"Galen Low","startTime":1349.014,"endTime":1351.2649999999999,"body":"this sort of nuances"},{"speaker":"Galen Low","startTime":1351.2649999999999,"endTime":1353.655,"body":"and individualities and"},{"speaker":"Galen Low","startTime":1351.2649999999999,"endTime":1353.655,"body":"that's something that you"},{"speaker":"Galen Low","startTime":1353.655,"endTime":1354.7749999999999,"body":"can coach and work with."},{"speaker":"Galen Low","startTime":1355.105,"endTime":1357.475,"body":"But, coming back to that thing"},{"speaker":"Galen Low","startTime":1355.105,"endTime":1357.475,"body":"we were talking about, right?"},{"speaker":"Galen Low","startTime":1357.5049999999999,"endTime":1360.155,"body":"This instinct, this intuition"},{"speaker":"Galen Low","startTime":1357.5049999999999,"endTime":1360.155,"body":"one of the things that"},{"speaker":"Galen Low","startTime":1360.2549999999999,"endTime":1363.185,"body":"we've been talking about, at"},{"speaker":"Galen Low","startTime":1360.2549999999999,"endTime":1363.185,"body":"least to me, has been this"},{"speaker":"Galen Low","startTime":1363.345,"endTime":1366.865,"body":"ability to observe people"},{"speaker":"Galen Low","startTime":1363.345,"endTime":1366.865,"body":"and their motivations, but"},{"speaker":"Galen Low","startTime":1366.865,"endTime":1367.845,"body":"I guess equally, right?"},{"speaker":"Galen Low","startTime":1367.845,"endTime":1371.085,"body":"The dynamics between people,"},{"speaker":"Galen Low","startTime":1367.845,"endTime":1371.085,"body":"and also just I mentioned"},{"speaker":"Galen Low","startTime":1371.085,"endTime":1373.475,"body":"it at the top, but just like"},{"speaker":"Galen Low","startTime":1371.085,"endTime":1373.475,"body":"the politics too, right?"},{"speaker":"Galen Low","startTime":1373.475,"endTime":1377.6299999999999,"body":"And I think part of that whole"},{"speaker":"Galen Low","startTime":1373.475,"endTime":1377.6299999999999,"body":"being the PM that everyone"},{"speaker":"Galen Low","startTime":1377.6299999999999,"endTime":1380.3999999999999,"body":"likes to work with is like"},{"speaker":"Galen Low","startTime":1377.6299999999999,"endTime":1380.3999999999999,"body":"finding this balance between"},{"speaker":"Galen Low","startTime":1380.41,"endTime":1383.53,"body":"sometimes conflicting forces,"},{"speaker":"Galen Low","startTime":1380.41,"endTime":1383.53,"body":"whether that's client and"},{"speaker":"Galen Low","startTime":1383.53,"endTime":1386.6399999999999,"body":"agency or whether that's,"},{"speaker":"Galen Low","startTime":1383.53,"endTime":1386.6399999999999,"body":"between different teams creative"},{"speaker":"Galen Low","startTime":1386.6399999999999,"endTime":1390.09,"body":"and tech or like leadership,"},{"speaker":"Galen Low","startTime":1386.6399999999999,"endTime":1390.09,"body":"and their sort of approach."},{"speaker":"Galen Low","startTime":1390.34,"endTime":1391.79,"body":"But like we were talking"},{"speaker":"Galen Low","startTime":1390.34,"endTime":1391.79,"body":"about, there's no like"},{"speaker":"Galen Low","startTime":1392.12,"endTime":1393.03,"body":"course you can take."},{"speaker":"Galen Low","startTime":1393.3,"endTime":1395.69,"body":"Given that maybe, yeah,"},{"speaker":"Galen Low","startTime":1393.3,"endTime":1395.69,"body":"you've got a team of"},{"speaker":"Galen Low","startTime":1395.7,"endTime":1398.43,"body":"project managers, they're"},{"speaker":"Galen Low","startTime":1395.7,"endTime":1398.43,"body":"all a little bit different."},{"speaker":"Galen Low","startTime":1398.67,"endTime":1401.59,"body":"How would you advise your"},{"speaker":"Galen Low","startTime":1398.67,"endTime":1401.59,"body":"project managers to develop"},{"speaker":"Galen Low","startTime":1401.59,"endTime":1404.46,"body":"this like skill of reading"},{"speaker":"Galen Low","startTime":1401.59,"endTime":1404.46,"body":"and understanding the"},{"speaker":"Galen Low","startTime":1404.46,"endTime":1407.1299999999999,"body":"dynamics between people"},{"speaker":"Galen Low","startTime":1404.46,"endTime":1407.1299999999999,"body":"and like their motivations?"},{"speaker":"Thako Harris","startTime":1407.56,"endTime":1408.1399999999999,"body":"I don't know, man."},{"speaker":"Thako Harris","startTime":1408.16,"endTime":1411.71,"body":"Michael in the newsletter"},{"speaker":"Thako Harris","startTime":1408.16,"endTime":1411.71,"body":"said project magicians."},{"speaker":"Thako Harris","startTime":1412.41,"endTime":1416.25,"body":"The more that we're talking"},{"speaker":"Thako Harris","startTime":1412.41,"endTime":1416.25,"body":"about this, it's so many skills"},{"speaker":"Thako Harris","startTime":1416.28,"endTime":1418.01,"body":"that they have to succeed."},{"speaker":"Thako Harris","startTime":1418.06,"endTime":1421.09,"body":"Just, one of the things that"},{"speaker":"Thako Harris","startTime":1418.06,"endTime":1421.09,"body":"I'm always thinking about is the"},{"speaker":"Thako Harris","startTime":1421.1499999999999,"endTime":1424.42,"body":"interface between traditional"},{"speaker":"Thako Harris","startTime":1421.1499999999999,"endTime":1424.42,"body":"roles and digital roles."},{"speaker":"Thako Harris","startTime":1424.45,"endTime":1427.83,"body":"There's so much going on in"},{"speaker":"Thako Harris","startTime":1424.45,"endTime":1427.83,"body":"there, so if you're going to"},{"speaker":"Thako Harris","startTime":1427.83,"endTime":1433.43,"body":"advise the team on how to best"},{"speaker":"Thako Harris","startTime":1427.83,"endTime":1433.43,"body":"navigate the politics, because"},{"speaker":"Thako Harris","startTime":1433.6499999999999,"endTime":1436.48,"body":"it's rife with politics,"},{"speaker":"Thako Harris","startTime":1433.6499999999999,"endTime":1436.48,"body":"because everyone feels their"},{"speaker":"Thako Harris","startTime":1436.48,"endTime":1440.46,"body":"role is valued and valuable,"},{"speaker":"Thako Harris","startTime":1436.48,"endTime":1440.46,"body":"rightfully but then there's"},{"speaker":"Thako Harris","startTime":1440.46,"endTime":1441.84,"body":"dependencies in a project."},{"speaker":"Thako Harris","startTime":1441.98,"endTime":1446.6399999999999,"body":"So dependencies can imply"},{"speaker":"Thako Harris","startTime":1441.98,"endTime":1446.6399999999999,"body":"that a role is more important"},{"speaker":"Thako Harris","startTime":1446.68,"endTime":1450.37,"body":"because you can't start yours"},{"speaker":"Thako Harris","startTime":1446.68,"endTime":1450.37,"body":"until I do mind, but that's"},{"speaker":"Thako Harris","startTime":1450.37,"endTime":1454.17,"body":"not necessarily true because"},{"speaker":"Thako Harris","startTime":1450.37,"endTime":1454.17,"body":"the client is the one who"},{"speaker":"Thako Harris","startTime":1454.17,"endTime":1457.66,"body":"will ultimately, they need a"},{"speaker":"Thako Harris","startTime":1454.17,"endTime":1457.66,"body":"good, excellent deliverable."},{"speaker":"Thako Harris","startTime":1457.86,"endTime":1462.1499999999999,"body":"So internal, squabbling or"},{"speaker":"Thako Harris","startTime":1457.86,"endTime":1462.1499999999999,"body":"chest pounding or whatever,"},{"speaker":"Thako Harris","startTime":1462.1499999999999,"endTime":1463.85,"body":"like that doesn't help anyone."},{"speaker":"Thako Harris","startTime":1463.98,"endTime":1468.47,"body":"So the PM has to, a lot of times"},{"speaker":"Thako Harris","startTime":1463.98,"endTime":1468.47,"body":"I see in younger, when you're"},{"speaker":"Thako Harris","startTime":1468.47,"endTime":1472.609,"body":"starting, even myself, you get"},{"speaker":"Thako Harris","startTime":1468.47,"endTime":1472.609,"body":"comfortable in, I really like"},{"speaker":"Thako Harris","startTime":1472.6299999999999,"endTime":1473.829,"body":"working with the creative team."},{"speaker":"Thako Harris","startTime":1474.02,"endTime":1477.289,"body":"And so you're just heads"},{"speaker":"Thako Harris","startTime":1474.02,"endTime":1477.289,"body":"down building timelines,"},{"speaker":"Thako Harris","startTime":1477.34,"endTime":1478.36,"body":"creative team in your mind."},{"speaker":"Thako 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along the way."},{"speaker":"Thako Harris","startTime":1495.48,"endTime":1498.99,"body":"So there's just, fully"},{"speaker":"Thako Harris","startTime":1495.48,"endTime":1498.99,"body":"understanding the entire"},{"speaker":"Thako Harris","startTime":1499.02,"endTime":1502.57,"body":"picture of the project"},{"speaker":"Thako Harris","startTime":1499.02,"endTime":1502.57,"body":"and then how every single"},{"speaker":"Thako Harris","startTime":1502.8,"endTime":1506.309,"body":"person in the project"},{"speaker":"Thako Harris","startTime":1502.8,"endTime":1506.309,"body":"fits and how do they fit?"},{"speaker":"Thako Harris","startTime":1506.48,"endTime":1508.51,"body":"If you could look at"},{"speaker":"Thako Harris","startTime":1506.48,"endTime":1508.51,"body":"the, what is it like a"},{"speaker":"Thako Harris","startTime":1508.6589999999999,"endTime":1510.36,"body":"serial killer, who did it?"},{"speaker":"Thako Harris","startTime":1510.47,"endTime":1513.72,"body":"Every single person in the"},{"speaker":"Thako Harris","startTime":1510.47,"endTime":1513.72,"body":"agency has this yarn board"},{"speaker":"Thako Harris","startTime":1513.73,"endTime":1516.47,"body":"of they interface with that"},{"speaker":"Thako Harris","startTime":1513.73,"endTime":1516.47,"body":"person, and that person, and"},{"speaker":"Thako Harris","startTime":1516.47,"endTime":1518.6499999999999,"body":"this one's a really good one,"},{"speaker":"Thako Harris","startTime":1516.47,"endTime":1518.6499999999999,"body":"they get along great, and"},{"speaker":"Thako Harris","startTime":1518.6499999999999,"endTime":1522.02,"body":"this one is yeah, but they do"},{"speaker":"Thako Harris","startTime":1518.6499999999999,"endTime":1522.02,"body":"good work, and this one's oof,"},{"speaker":"Thako Harris","startTime":1522.3799999999999,"endTime":1523.61,"body":"they do not like each other."},{"speaker":"Thako Harris","startTime":1523.75,"endTime":1527.01,"body":"So if you know that in your"},{"speaker":"Thako Harris","startTime":1523.75,"endTime":1527.01,"body":"mind of everyone, and how"},{"speaker":"Thako Harris","startTime":1527.01,"endTime":1530.47,"body":"they interact, and communicate"},{"speaker":"Thako Harris","startTime":1527.01,"endTime":1530.47,"body":"with each other, and get"},{"speaker":"Thako Harris","startTime":1530.47,"endTime":1533.1299999999999,"body":"along, don't get along,"},{"speaker":"Thako Harris","startTime":1530.47,"endTime":1533.1299999999999,"body":"but like you can facilitate"},{"speaker":"Thako Harris","startTime":1533.1299999999999,"endTime":1535.46,"body":"how those interactions can"},{"speaker":"Thako Harris","startTime":1533.1299999999999,"endTime":1535.46,"body":"go a little bit better by"},{"speaker":"Thako Harris","startTime":1535.46,"endTime":1537.0,"body":"preempting things in meetings."},{"speaker":"Thako Harris","startTime":1537.03,"endTime":1539.57,"body":"Like I have this ready"},{"speaker":"Thako Harris","startTime":1537.03,"endTime":1539.57,"body":"for you because they're"},{"speaker":"Thako Harris","startTime":1539.57,"endTime":1540.47,"body":"going to call it out."},{"speaker":"Thako Harris","startTime":1540.49,"endTime":1543.07,"body":"That's probably going to be"},{"speaker":"Thako Harris","startTime":1540.49,"endTime":1543.07,"body":"wrong or missing or what's"},{"speaker":"Thako Harris","startTime":1543.07,"endTime":1544.46,"body":"your QL plan or whatever."},{"speaker":"Thako Harris","startTime":1544.67,"endTime":1546.41,"body":"Do we have time for"},{"speaker":"Thako Harris","startTime":1544.67,"endTime":1546.41,"body":"bug fixes after the"},{"speaker":"Thako Harris","startTime":1546.41,"endTime":1547.32,"body":"second Q, I don't know."},{"speaker":"Thako Harris","startTime":1547.695,"endTime":1551.545,"body":"Someone who is really deep in"},{"speaker":"Thako Harris","startTime":1547.695,"endTime":1551.545,"body":"there and knows the only way"},{"speaker":"Thako Harris","startTime":1551.545,"endTime":1553.575,"body":"to do that is you have to talk"},{"speaker":"Thako Harris","startTime":1551.545,"endTime":1553.575,"body":"to the people, get to know the"},{"speaker":"Thako Harris","startTime":1553.575,"endTime":1556.7749999999999,"body":"people, know what they actually"},{"speaker":"Thako Harris","startTime":1553.575,"endTime":1556.7749999999999,"body":"do, know the words they use."},{"speaker":"Thako Harris","startTime":1556.985,"endTime":1559.625,"body":"There's some"},{"speaker":"Thako Harris","startTime":1556.985,"endTime":1559.625,"body":"esoteric Jira terms."},{"speaker":"Thako Harris","startTime":1560.0049999999999,"endTime":1562.205,"body":"They're escaping devil,"},{"speaker":"Thako Harris","startTime":1560.0049999999999,"endTime":1562.205,"body":"but something like about"},{"speaker":"Thako Harris","startTime":1562.205,"endTime":1563.135,"body":"a something in board."},{"speaker":"Thako Harris","startTime":1563.155,"endTime":1566.445,"body":"I, anyway, I'm, I can't give"},{"speaker":"Thako Harris","startTime":1563.155,"endTime":1566.445,"body":"you a great example right now,"},{"speaker":"Thako Harris","startTime":1566.445,"endTime":1570.285,"body":"but knowing all that, that"},{"speaker":"Thako Harris","startTime":1566.445,"endTime":1570.285,"body":"will get you a long way there."},{"speaker":"Galen Low","startTime":1570.405,"endTime":1571.155,"body":"I totally hear that."},{"speaker":"Galen Low","startTime":1571.185,"endTime":1573.725,"body":"Actually, that's such a good"},{"speaker":"Galen Low","startTime":1571.185,"endTime":1573.725,"body":"visual, even though I know"},{"speaker":"Galen Low","startTime":1573.725,"endTime":1576.605,"body":"it's like that conspiracy"},{"speaker":"Galen Low","startTime":1573.725,"endTime":1576.605,"body":"theorist, like serial killer"},{"speaker":"Galen Low","startTime":1576.605,"endTime":1580.385,"body":"visual of like the pinboard"},{"speaker":"Galen Low","startTime":1576.605,"endTime":1580.385,"body":"with all the yarn tinfoil"},{"speaker":"Galen Low","startTime":1580.385,"endTime":1581.2549999999999,"body":"hat kind of territory."},{"speaker":"Galen Low","startTime":1581.2549999999999,"endTime":1584.725,"body":"But honestly, that is the right,"},{"speaker":"Galen Low","startTime":1581.2549999999999,"endTime":1584.725,"body":"in my mind, like I agree with"},{"speaker":"Galen Low","startTime":1584.735,"endTime":1587.435,"body":"that, I agree that you have"},{"speaker":"Galen Low","startTime":1584.735,"endTime":1587.435,"body":"to be paying enough attention"},{"speaker":"Galen Low","startTime":1587.715,"endTime":1590.425,"body":"that if you had to build that"},{"speaker":"Galen Low","startTime":1587.715,"endTime":1590.425,"body":"board, I'm not saying go and"},{"speaker":"Galen Low","startTime":1590.425,"endTime":1591.175,"body":"build this board at home,"},{"speaker":"Galen 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what's"},{"speaker":"Galen Low","startTime":1605.355,"endTime":1606.335,"body":"going to get their back up."},{"speaker":"Galen Low","startTime":1606.665,"endTime":1609.0149999999999,"body":"And how you can get ahead"},{"speaker":"Galen Low","startTime":1606.665,"endTime":1609.0149999999999,"body":"of that, I think, again,"},{"speaker":"Galen Low","startTime":1609.0149999999999,"endTime":1610.965,"body":"it comes back to that"},{"speaker":"Galen Low","startTime":1609.0149999999999,"endTime":1610.965,"body":"sort of proactiveness of"},{"speaker":"Galen Low","startTime":1610.965,"endTime":1614.695,"body":"just, wanting to use your"},{"speaker":"Galen Low","startTime":1610.965,"endTime":1614.695,"body":"knowledge and your critical"},{"speaker":"Galen Low","startTime":1614.705,"endTime":1615.875,"body":"thinking to stay ahead of it."},{"speaker":"Galen Low","startTime":1616.0249999999999,"endTime":1618.695,"body":"Not that you can control every"},{"speaker":"Galen 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relationships,"},{"speaker":"Thako Harris","startTime":1633.27,"endTime":1636.21,"body":"understand what people do."},{"speaker":"Thako Harris","startTime":1636.3,"endTime":1639.49,"body":"And, you have to also"},{"speaker":"Thako Harris","startTime":1636.3,"endTime":1639.49,"body":"stay engaged in meetings"},{"speaker":"Thako Harris","startTime":1639.84,"endTime":1642.57,"body":"when it's not your turn"},{"speaker":"Thako Harris","startTime":1639.84,"endTime":1642.57,"body":"or you're not, you're not"},{"speaker":"Thako Harris","startTime":1642.58,"endTime":1646.22,"body":"contributing, officially,"},{"speaker":"Thako Harris","startTime":1642.58,"endTime":1646.22,"body":"but you're noticing, Oh, he's"},{"speaker":"Thako Harris","startTime":1646.37,"endTime":1647.3899999999999,"body":"presenting at this point."},{"speaker":"Thako Harris","startTime":1647.3999999999999,"endTime":1648.79,"body":"He presents in this manner."},{"speaker":"Thako 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piece"},{"speaker":"Thako Harris","startTime":1666.57,"endTime":1668.54,"body":"together in your mind later."},{"speaker":"Thako Harris","startTime":1668.59,"endTime":1669.58,"body":"How did that go?"},{"speaker":"Thako Harris","startTime":1669.6499999999999,"endTime":1674.24,"body":"What I have facilitated"},{"speaker":"Thako Harris","startTime":1669.6499999999999,"endTime":1674.24,"body":"there, or maybe I can"},{"speaker":"Thako Harris","startTime":1674.24,"endTime":1677.26,"body":"follow up and ask, Hey,"},{"speaker":"Thako Harris","startTime":1674.24,"endTime":1677.26,"body":"did your slide not admit?"},{"speaker":"Thako Harris","startTime":1677.49,"endTime":1677.86,"body":"I don't know."},{"speaker":"Thako Harris","startTime":1677.8999999999999,"endTime":1678.22,"body":"I don't know."},{"speaker":"Thako Harris","startTime":1678.31,"endTime":1681.09,"body":"I'm just inventing stuff"},{"speaker":"Thako Harris","startTime":1678.31,"endTime":1681.09,"body":"right now, but just banging"},{"speaker":"Thako Harris","startTime":1681.17,"endTime":1684.46,"body":"beans, not like really"},{"speaker":"Thako Harris","startTime":1681.17,"endTime":1684.46,"body":"engaged on everyone's time."},{"speaker":"Thako Harris","startTime":1684.48,"endTime":1687.0,"body":"And then that I think will"},{"speaker":"Thako Harris","startTime":1684.48,"endTime":1687.0,"body":"come naturally to you."},{"speaker":"Galen Low","startTime":1687.36,"endTime":1689.28,"body":"There's this like"},{"speaker":"Galen Low","startTime":1687.36,"endTime":1689.28,"body":"analysis component to it."},{"speaker":"Galen Low","startTime":1689.28,"endTime":1692.17,"body":"Like we're doing a retro"},{"speaker":"Galen Low","startTime":1689.28,"endTime":1692.17,"body":"on everything to learn"},{"speaker":"Galen Low","startTime":1692.17,"endTime":1694.32,"body":"the lessons in real time"},{"speaker":"Galen Low","startTime":1692.17,"endTime":1694.32,"body":"and then apply them."},{"speaker":"Galen 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project"},{"speaker":"Thako Harris","startTime":1805.46,"endTime":1809.3999999999999,"body":"manager, so weird because"},{"speaker":"Thako Harris","startTime":1805.46,"endTime":1809.3999999999999,"body":"you're leading from this"},{"speaker":"Thako Harris","startTime":1809.3999999999999,"endTime":1812.8899999999999,"body":"weird, not authoritarian place."},{"speaker":"Thako Harris","startTime":1813.565,"endTime":1816.875,"body":"You're leading by your just"},{"speaker":"Thako Harris","startTime":1813.565,"endTime":1816.875,"body":"competence, how much things"},{"speaker":"Thako Harris","startTime":1816.875,"endTime":1821.415,"body":"cost, how many hours, the"},{"speaker":"Thako Harris","startTime":1816.875,"endTime":1821.415,"body":"dates, names of people, where"},{"speaker":"Thako Harris","startTime":1821.415,"endTime":1825.475,"body":"stuff is, the historicals"},{"speaker":"Thako Harris","startTime":1821.415,"endTime":1825.475,"body":"of what things were before"},{"speaker":"Thako 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that,"},{"speaker":"Thako Harris","startTime":1841.04,"endTime":1844.18,"body":"if I ask people things and"},{"speaker":"Thako Harris","startTime":1841.04,"endTime":1844.18,"body":"they're like, well, they"},{"speaker":"Thako Harris","startTime":1844.23,"endTime":1848.03,"body":"can't tell me a thing that's"},{"speaker":"Thako Harris","startTime":1844.23,"endTime":1848.03,"body":"already like a, I don't know,"},{"speaker":"Galen Low","startTime":1848.1299999999999,"endTime":1849.43,"body":"but yeah, I hear you."},{"speaker":"Galen Low","startTime":1849.55,"endTime":1851.33,"body":"It's actually interesting"},{"speaker":"Galen Low","startTime":1849.55,"endTime":1851.33,"body":"because as an interview"},{"speaker":"Galen Low","startTime":1851.33,"endTime":1854.3999999999999,"body":"strategy, I guess the person"},{"speaker":"Galen Low","startTime":1851.33,"endTime":1854.3999999999999,"body":"conducting the interview and"},{"speaker":"Galen 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human."},{"speaker":"Galen Low","startTime":1869.2649999999999,"endTime":1872.125,"body":"Not like, going through my"},{"speaker":"Galen Low","startTime":1869.2649999999999,"endTime":1872.125,"body":"little Rolodex of interview"},{"speaker":"Galen Low","startTime":1872.125,"endTime":1874.5049999999999,"body":"answers that I practiced,"},{"speaker":"Galen Low","startTime":1872.125,"endTime":1874.5049999999999,"body":"that I rehearsed before"},{"speaker":"Galen Low","startTime":1874.5049999999999,"endTime":1876.5249999999999,"body":"this interview where you can"},{"speaker":"Galen Low","startTime":1874.5049999999999,"endTime":1876.5249999999999,"body":"actually like, okay, well, is"},{"speaker":"Galen Low","startTime":1876.5249999999999,"endTime":1879.065,"body":"this person actually paying"},{"speaker":"Galen Low","startTime":1876.5249999999999,"endTime":1879.065,"body":"attention to me, picking up"},{"speaker":"Galen Low","startTime":1879.065,"endTime":1881.735,"body":"what I'm saying if I had a"},{"speaker":"Galen Low","startTime":1879.065,"endTime":1881.735,"body":"hesitation or stuttered are they"},{"speaker":"Galen Low","startTime":1881.735,"endTime":1884.825,"body":"noticing, are they like picking"},{"speaker":"Galen Low","startTime":1881.735,"endTime":1884.825,"body":"up on whatever certain cues."},{"speaker":"Galen Low","startTime":1884.845,"endTime":1887.715,"body":"I wouldn't say this is like a"},{"speaker":"Galen Low","startTime":1884.845,"endTime":1887.715,"body":"by the book interview guide,"},{"speaker":"Galen Low","startTime":1888.0049999999999,"endTime":1892.065,"body":"but I do like it as this well,"},{"speaker":"Galen Low","startTime":1888.0049999999999,"endTime":1892.065,"body":"actually show me that you have"},{"speaker":"Galen Low","startTime":1892.325,"endTime":1896.135,"body":"at least the sensibility to"},{"speaker":"Galen Low","startTime":1892.325,"endTime":1896.135,"body":"engage with me and speak my"},{"speaker":"Galen 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goose"},{"speaker":"Thako Harris","startTime":1924.415,"endTime":1927.875,"body":"chase and they won't bother"},{"speaker":"Thako Harris","startTime":1924.415,"endTime":1927.875,"body":"me for the next 45 minutes."},{"speaker":"Galen Low","startTime":1928.055,"endTime":1930.065,"body":"But sometimes it"},{"speaker":"Galen Low","startTime":1928.055,"endTime":1930.065,"body":"is that either like absolutely"},{"speaker":"Galen Low","startTime":1930.065,"endTime":1932.7549999999999,"body":"legitimate or even that test of"},{"speaker":"Galen Low","startTime":1930.065,"endTime":1932.7549999999999,"body":"goodwill to be like, okay do you"},{"speaker":"Galen Low","startTime":1932.7649999999999,"endTime":1933.965,"body":"have the competence to engage?"},{"speaker":"Galen Low","startTime":1933.965,"endTime":1936.205,"body":"Are you going to"},{"speaker":"Galen Low","startTime":1933.965,"endTime":1936.205,"body":"have a response?"},{"speaker":"Galen 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and confidence by"},{"speaker":"Galen Low","startTime":1947.885,"endTime":1949.715,"body":"understanding people and"},{"speaker":"Galen Low","startTime":1947.885,"endTime":1949.715,"body":"speaking their language,"},{"speaker":"Galen Low","startTime":1949.715,"endTime":1951.235,"body":"I think is, it's massive."},{"speaker":"Thako Harris","startTime":1951.555,"endTime":1955.455,"body":"LinkedIn is"},{"speaker":"Thako Harris","startTime":1951.555,"endTime":1955.455,"body":"littered with confidence"},{"speaker":"Thako Harris","startTime":1955.485,"endTime":1958.745,"body":"and trust just advice"},{"speaker":"Thako Harris","startTime":1955.485,"endTime":1958.745,"body":"about it all the time."},{"speaker":"Thako Harris","startTime":1958.745,"endTime":1961.795,"body":"And when you see it so much,"},{"speaker":"Thako Harris","startTime":1958.745,"endTime":1961.795,"body":"you it just becomes background"},{"speaker":"Thako Harris","startTime":1961.795,"endTime":1964.045,"body":"noise and oh yeah, this is"},{"speaker":"Thako Harris","startTime":1961.795,"endTime":1964.045,"body":"marketing, this is business"},{"speaker":"Thako Harris","startTime":1964.115,"endTime":1965.465,"body":"speak, this is whatever."},{"speaker":"Thako Harris","startTime":1965.995,"endTime":1971.105,"body":"But oh my gosh, it's so true,"},{"speaker":"Thako Harris","startTime":1965.995,"endTime":1971.105,"body":"if you walk into a room and"},{"speaker":"Thako Harris","startTime":1971.205,"endTime":1975.8899999999999,"body":"the, you just have no presence,"},{"speaker":"Thako Harris","startTime":1971.205,"endTime":1975.8899999999999,"body":"then you'll either become"},{"speaker":"Thako Harris","startTime":1975.8899999999999,"endTime":1980.81,"body":"that project manager, maybe,"},{"speaker":"Thako Harris","startTime":1975.8899999999999,"endTime":1980.81,"body":"who just has to continuously"},{"speaker":"Thako Harris","startTime":1981.32,"endTime":1983.59,"body":"follow up and follow up"},{"speaker":"Thako Harris","startTime":1981.32,"endTime":1983.59,"body":"on additional requests."},{"speaker":"Thako Harris","startTime":1984.03,"endTime":1986.79,"body":"Because the people are just"},{"speaker":"Thako Harris","startTime":1984.03,"endTime":1986.79,"body":"like, they will do it, like"},{"speaker":"Thako Harris","startTime":1986.79,"endTime":1989.86,"body":"they don't have a spine or like"},{"speaker":"Thako Harris","startTime":1986.79,"endTime":1989.86,"body":"they don't, I don't know, like"},{"speaker":"Thako Harris","startTime":1989.86,"endTime":1990.8799999999999,"body":"you'll get tested that way."},{"speaker":"Thako Harris","startTime":1990.8799999999999,"endTime":1992.5439999999999,"body":"It's, I don't know."},{"speaker":"Thako Harris","startTime":1992.604,"endTime":1995.724,"body":"I think it's just a"},{"speaker":"Thako Harris","startTime":1992.604,"endTime":1995.724,"body":"fact of life, or maybe."},{"speaker":"Galen 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room the"},{"speaker":"Thako Harris","startTime":2024.354,"endTime":2027.324,"body":"team would be like I'm not"},{"speaker":"Thako Harris","startTime":2024.354,"endTime":2027.324,"body":"gonna ask Galen like where"},{"speaker":"Thako Harris","startTime":2027.324,"endTime":2030.564,"body":"that thing is because like he"},{"speaker":"Thako Harris","startTime":2027.324,"endTime":2030.564,"body":"already said it and so I'll, I"},{"speaker":"Thako Harris","startTime":2030.564,"endTime":2034.349,"body":"will just follow what he said,"},{"speaker":"Thako Harris","startTime":2030.564,"endTime":2034.349,"body":"like they, I don't think they"},{"speaker":"Thako Harris","startTime":2034.349,"endTime":2037.1589999999999,"body":"would do that to you from a way"},{"speaker":"Thako Harris","startTime":2034.349,"endTime":2037.1589999999999,"body":"that you just carry yourself."},{"speaker":"Galen Low","startTime":2037.489,"endTime":2038.469,"body":"Cheers, man."},{"speaker":"Galen 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Low","startTime":2075.349,"endTime":2077.6290000000004,"body":"people love working with this"},{"speaker":"Galen Low","startTime":2077.639,"endTime":2081.6690000000003,"body":"individual for very specific"},{"speaker":"Galen Low","startTime":2077.639,"endTime":2081.6690000000003,"body":"reasons that are different than,"},{"speaker":"Galen Low","startTime":2081.7090000000003,"endTime":2083.199,"body":"all the other PMs on the team."},{"speaker":"Galen Low","startTime":2083.7340000000004,"endTime":2085.594,"body":"And they're doing"},{"speaker":"Galen Low","startTime":2083.7340000000004,"endTime":2085.594,"body":"something that's different."},{"speaker":"Galen Low","startTime":2085.634,"endTime":2088.3340000000003,"body":"But is it ever something that's"},{"speaker":"Galen Low","startTime":2085.634,"endTime":2088.3340000000003,"body":"actually that difference is"},{"speaker":"Galen Low","startTime":2088.3340000000003,"endTime":2091.3140000000003,"body":"bad because they're being"},{"speaker":"Galen Low","startTime":2088.3340000000003,"endTime":2091.3140000000003,"body":"maybe too helpful, or they're"},{"speaker":"Galen Low","startTime":2091.3140000000003,"endTime":2093.474,"body":"setting the wrong expectation"},{"speaker":"Galen Low","startTime":2091.3140000000003,"endTime":2093.474,"body":"for the rest of the team."},{"speaker":"Galen Low","startTime":2093.6440000000002,"endTime":2095.784,"body":"And now they want to work"},{"speaker":"Galen Low","startTime":2093.6440000000002,"endTime":2095.784,"body":"with that person because"},{"speaker":"Galen Low","startTime":2096.0640000000003,"endTime":2098.744,"body":"they don't like working"},{"speaker":"Galen Low","startTime":2096.0640000000003,"endTime":2098.744,"body":"with the other PMs as much."},{"speaker":"Galen Low","startTime":2098.9640000000004,"endTime":2101.384,"body":"Even though those other PMs"},{"speaker":"Galen Low","startTime":2098.9640000000004,"endTime":2101.384,"body":"are like, are by the book"},{"speaker":"Galen Low","startTime":2101.384,"endTime":2103.7540000000004,"body":"following the standard,"},{"speaker":"Galen Low","startTime":2101.384,"endTime":2103.7540000000004,"body":"operating procedure."},{"speaker":"Galen Low","startTime":2104.014,"endTime":2107.3990000000003,"body":"Are in some ways, is being the"},{"speaker":"Galen Low","startTime":2104.014,"endTime":2107.3990000000003,"body":"PM that everyone loves working"},{"speaker":"Galen Low","startTime":2107.3990000000003,"endTime":2109.369,"body":"with, actually, does that"},{"speaker":"Galen Low","startTime":2107.3990000000003,"endTime":2109.369,"body":"mean you're the person who's"},{"speaker":"Galen Low","startTime":2109.369,"endTime":2112.029,"body":"actually preventing the business"},{"speaker":"Galen Low","startTime":2109.369,"endTime":2112.029,"body":"from growing and succeeding?"},{"speaker":"Thako Harris","startTime":2112.179,"endTime":2113.5890000000004,"body":"That's"},{"speaker":"Thako Harris","startTime":2112.179,"endTime":2113.5890000000004,"body":"an interesting angle."},{"speaker":"Thako Harris","startTime":2113.889,"endTime":2118.799,"body":"And, yeah, in some ways, it can"},{"speaker":"Thako Harris","startTime":2113.889,"endTime":2118.799,"body":"cause, it depends on the culture"},{"speaker":"Thako Harris","startTime":2119.1090000000004,"endTime":2121.199,"body":"of the, where you're operating."},{"speaker":"Thako Harris","startTime":2121.429,"endTime":2125.7690000000002,"body":"Because sometimes people can"},{"speaker":"Thako Harris","startTime":2121.429,"endTime":2125.7690000000002,"body":"say that very conspicuously."},{"speaker":"Thako Harris","startTime":2126.259,"endTime":2128.329,"body":"Oh, you're on the project?"},{"speaker":"Thako Harris","startTime":2129.279,"endTime":2131.2690000000002,"body":"I love working with you!"},{"speaker":"Thako Harris","startTime":2132.039,"endTime":2137.809,"body":"And so an earshot of maybe other"},{"speaker":"Thako Harris","startTime":2132.039,"endTime":2137.809,"body":"PMs, as a shot across the bow"},{"speaker":"Thako Harris","startTime":2137.809,"endTime":2140.6690000000003,"body":"and this, off camel sideways."},{"speaker":"Thako Harris","startTime":2141.034,"endTime":2143.614,"body":"Let it be known that I"},{"speaker":"Thako Harris","startTime":2141.034,"endTime":2143.614,"body":"don't like working with"},{"speaker":"Thako Harris","startTime":2143.6440000000002,"endTime":2146.494,"body":"other, I dunno, that's just"},{"speaker":"Thako Harris","startTime":2143.6440000000002,"endTime":2146.494,"body":"one of those am I crazy?"},{"speaker":"Thako Harris","startTime":2146.5040000000004,"endTime":2148.8540000000003,"body":"Is that, or are they just"},{"speaker":"Thako Harris","startTime":2146.5040000000004,"endTime":2148.8540000000003,"body":"super exuberant or then"},{"speaker":"Thako Harris","startTime":2148.8540000000003,"endTime":2151.3140000000003,"body":"if as a PM, you're like in"},{"speaker":"Thako Harris","startTime":2148.8540000000003,"endTime":2151.3140000000003,"body":"your head, like, why don't"},{"speaker":"Thako Harris","startTime":2151.3140000000003,"endTime":2152.2540000000004,"body":"they like working with me?"},{"speaker":"Thako Harris","startTime":2152.284,"endTime":2152.684,"body":"Oh my God."},{"speaker":"Thako Harris","startTime":2153.304,"endTime":2156.3740000000003,"body":"So then that can create"},{"speaker":"Thako Harris","startTime":2153.304,"endTime":2156.3740000000003,"body":"tension and distrust and"},{"speaker":"Thako Harris","startTime":2156.4440000000004,"endTime":2158.634,"body":"strife and poor morale."},{"speaker":"Thako Harris","startTime":2158.704,"endTime":2163.134,"body":"And, then you're like, well, are"},{"speaker":"Thako Harris","startTime":2158.704,"endTime":2163.134,"body":"the other PMs not up to snuff?"},{"speaker":"Thako Harris","startTime":2163.3340000000003,"endTime":2167.5240000000003,"body":"And so then that can create"},{"speaker":"Thako Harris","startTime":2163.3340000000003,"endTime":2167.5240000000003,"body":"a scenario where maybe"},{"speaker":"Thako Harris","startTime":2167.5240000000003,"endTime":2169.224,"body":"you're having to do reviews."},{"speaker":"Thako Harris","startTime":2169.3340000000003,"endTime":2172.424,"body":"And then that could further"},{"speaker":"Thako Harris","startTime":2169.3340000000003,"endTime":2172.424,"body":"either erode morale or"},{"speaker":"Thako Harris","startTime":2172.424,"endTime":2175.404,"body":"you realize, oh, that's"},{"speaker":"Thako Harris","startTime":2172.424,"endTime":2175.404,"body":"just a, that's a thing"},{"speaker":"Thako Harris","startTime":2175.404,"endTime":2177.0440000000003,"body":"that's a specific instance."},{"speaker":"Thako Harris","startTime":2177.1040000000003,"endTime":2180.804,"body":"And I need to, work with"},{"speaker":"Thako Harris","startTime":2177.1040000000003,"endTime":2180.804,"body":"that particular person."},{"speaker":"Thako Harris","startTime":2181.014,"endTime":2185.759,"body":"So I think from the morale"},{"speaker":"Thako Harris","startTime":2181.014,"endTime":2185.759,"body":"standpoint and creating tension,"},{"speaker":"Thako Harris","startTime":2185.7690000000002,"endTime":2190.9190000000003,"body":"which leads to poor performance,"},{"speaker":"Thako Harris","startTime":2185.7690000000002,"endTime":2190.9190000000003,"body":"which leads to project failure"},{"speaker":"Thako Harris","startTime":2190.969,"endTime":2195.1490000000003,"body":"can, I think from a disease"},{"speaker":"Thako Harris","startTime":2190.969,"endTime":2195.1490000000003,"body":"or like you've created this"},{"speaker":"Thako Harris","startTime":2195.1690000000003,"endTime":2199.079,"body":"like infection at that point"},{"speaker":"Thako Harris","startTime":2195.1690000000003,"endTime":2199.079,"body":"that needs to be addressed"},{"speaker":"Thako Harris","startTime":2199.239,"endTime":2200.489,"body":"or it can grow and grow."},{"speaker":"Thako Harris","startTime":2200.489,"endTime":2202.8590000000004,"body":"And then maybe other people"},{"speaker":"Thako Harris","startTime":2200.489,"endTime":2202.8590000000004,"body":"are like, Oh my God, I really"},{"speaker":"Thako Harris","startTime":2202.8590000000004,"endTime":2206.7290000000003,"body":"love working with so and then"},{"speaker":"Thako Harris","startTime":2202.8590000000004,"endTime":2206.7290000000003,"body":"you have this team that maybe"},{"speaker":"Thako Harris","startTime":2206.8390000000004,"endTime":2210.849,"body":"people are perceiving that,"},{"speaker":"Thako Harris","startTime":2206.8390000000004,"endTime":2210.849,"body":"are doing a less stellar job."},{"speaker":"Thako Harris","startTime":2211.449,"endTime":2214.289,"body":"And again, that, just"},{"speaker":"Thako Harris","startTime":2211.449,"endTime":2214.289,"body":"like how you have to"},{"speaker":"Thako Harris","startTime":2214.549,"endTime":2217.7090000000003,"body":"manage communications or"},{"speaker":"Thako Harris","startTime":2214.549,"endTime":2217.7090000000003,"body":"anticipate communications"},{"speaker":"Thako Harris","startTime":2217.719,"endTime":2220.469,"body":"or have a strategic way"},{"speaker":"Thako Harris","startTime":2217.719,"endTime":2220.469,"body":"that you're communicating."},{"speaker":"Thako Harris","startTime":2220.969,"endTime":2224.3590000000004,"body":"That becomes then the ops"},{"speaker":"Thako Harris","startTime":2220.969,"endTime":2224.3590000000004,"body":"role of how do you communicate"},{"speaker":"Thako Harris","startTime":2224.4790000000003,"endTime":2228.309,"body":"who is on projects to"},{"speaker":"Thako Harris","startTime":2224.4790000000003,"endTime":2228.309,"body":"which team at what time,"},{"speaker":"Thako Harris","startTime":2228.3590000000004,"endTime":2231.299,"body":"where, why, all that stuff."},{"speaker":"Thako Harris","startTime":2231.6490000000003,"endTime":2235.699,"body":"And there's ways of doing"},{"speaker":"Thako Harris","startTime":2231.6490000000003,"endTime":2235.699,"body":"that which can contain and not"},{"speaker":"Thako Harris","startTime":2236.1490000000003,"endTime":2240.0240000000003,"body":"disseminate craziness or it can,"},{"speaker":"Thako Harris","startTime":2236.1490000000003,"endTime":2240.0240000000003,"body":"like it's the same thing you"},{"speaker":"Thako Harris","startTime":2240.034,"endTime":2242.224,"body":"have to know who you're talking"},{"speaker":"Thako Harris","startTime":2240.034,"endTime":2242.224,"body":"to, when you're talking to them,"},{"speaker":"Thako Harris","startTime":2242.224,"endTime":2244.724,"body":"what they, you might anticipate,"},{"speaker":"Thako Harris","startTime":2242.224,"endTime":2244.724,"body":"how they might react."},{"speaker":"Thako Harris","startTime":2244.9840000000004,"endTime":2248.3740000000003,"body":"I don't think because the PM"},{"speaker":"Thako Harris","startTime":2244.9840000000004,"endTime":2248.3740000000003,"body":"is performing stellar, and"},{"speaker":"Thako Harris","startTime":2248.3740000000003,"endTime":2251.654,"body":"they're doing like, really"},{"speaker":"Thako Harris","startTime":2248.3740000000003,"endTime":2251.654,"body":"great work, that is somehow"},{"speaker":"Thako Harris","startTime":2251.9640000000004,"endTime":2253.0640000000003,"body":"undermining the business."},{"speaker":"Thako Harris","startTime":2253.154,"endTime":2256.904,"body":"But I do think, maybe creating"},{"speaker":"Thako Harris","startTime":2253.154,"endTime":2256.904,"body":"false perceptions of other"},{"speaker":"Thako Harris","startTime":2256.904,"endTime":2259.804,"body":"people lacking, that's"},{"speaker":"Thako Harris","startTime":2256.904,"endTime":2259.804,"body":"definitely, has to be addressed"},{"speaker":"Thako Harris","startTime":2259.884,"endTime":2261.5640000000003,"body":"immediately like I can't live."},{"speaker":"Galen Low","startTime":2261.8990000000003,"endTime":2263.489,"body":"I love the"},{"speaker":"Galen Low","startTime":2261.8990000000003,"endTime":2263.489,"body":"ops perspective on that."},{"speaker":"Galen Low","startTime":2263.6490000000003,"endTime":2266.2290000000003,"body":"In other words, if you're a"},{"speaker":"Galen Low","startTime":2263.6490000000003,"endTime":2266.2290000000003,"body":"PM and people like working"},{"speaker":"Galen Low","startTime":2266.2290000000003,"endTime":2268.539,"body":"with you don't stop doing"},{"speaker":"Galen Low","startTime":2266.2290000000003,"endTime":2268.539,"body":"what you're doing unless"},{"speaker":"Galen Low","startTime":2268.759,"endTime":2271.039,"body":"somebody has come to you and"},{"speaker":"Galen Low","startTime":2268.759,"endTime":2271.039,"body":"been like, listen like we need"},{"speaker":"Galen Low","startTime":2271.039,"endTime":2272.7690000000002,"body":"to find this balance, right?"},{"speaker":"Galen Low","startTime":2272.8390000000004,"endTime":2275.4790000000003,"body":"And communicating that from"},{"speaker":"Galen Low","startTime":2272.8390000000004,"endTime":2275.4790000000003,"body":"an ops perspective of, okay,"},{"speaker":"Galen Low","startTime":2275.4790000000003,"endTime":2278.6090000000004,"body":"well, like careful messaging"},{"speaker":"Galen Low","startTime":2275.4790000000003,"endTime":2278.6090000000004,"body":"and making sure it doesn't"},{"speaker":"Galen Low","startTime":2278.6090000000004,"endTime":2282.4190000000003,"body":"become this infection that"},{"speaker":"Galen Low","startTime":2278.6090000000004,"endTime":2282.4190000000003,"body":"spreads and takes down morale"},{"speaker":"Galen Low","startTime":2282.4190000000003,"endTime":2285.2690000000002,"body":"and, causes attrition that"},{"speaker":"Galen Low","startTime":2282.4190000000003,"endTime":2285.2690000000002,"body":"can be made a good thing and"},{"speaker":"Galen Low","startTime":2285.2690000000002,"endTime":2286.639,"body":"not let it be a bad thing."},{"speaker":"Thako Harris","startTime":2287.2940000000003,"endTime":2287.554,"body":"Exactly."},{"speaker":"Thako Harris","startTime":2287.764,"endTime":2293.034,"body":"If it's a person that is truly"},{"speaker":"Thako Harris","startTime":2287.764,"endTime":2293.034,"body":"just rocking and they have, the"},{"speaker":"Thako Harris","startTime":2293.034,"endTime":2296.6040000000003,"body":"people that rock in my book,"},{"speaker":"Thako Harris","startTime":2293.034,"endTime":2296.6040000000003,"body":"they're not beating their chest"},{"speaker":"Thako Harris","startTime":2296.6040000000003,"endTime":2300.5440000000003,"body":"saying what a great PM they are"},{"speaker":"Thako Harris","startTime":2296.6040000000003,"endTime":2300.5440000000003,"body":"and they're not really lording"},{"speaker":"Thako Harris","startTime":2300.554,"endTime":2301.994,"body":"it over the rest of the team."},{"speaker":"Thako Harris","startTime":2302.1940000000004,"endTime":2305.634,"body":"They are definitely chiming"},{"speaker":"Thako Harris","startTime":2302.1940000000004,"endTime":2305.634,"body":"in on solutions with the team."},{"speaker":"Thako Harris","startTime":2305.6440000000002,"endTime":2308.3540000000003,"body":"They're like supporting, they're"},{"speaker":"Thako Harris","startTime":2305.6440000000002,"endTime":2308.3540000000003,"body":"providing insights, they're"},{"speaker":"Thako Harris","startTime":2308.3540000000003,"endTime":2309.804,"body":"problem solving with the team."},{"speaker":"Thako Harris","startTime":2309.8140000000003,"endTime":2313.724,"body":"They're, they get that from"},{"speaker":"Thako Harris","startTime":2309.8140000000003,"endTime":2313.724,"body":"legitimate insights, knowledge,"},{"speaker":"Thako Harris","startTime":2313.724,"endTime":2317.2340000000004,"body":"experience, and that's a great"},{"speaker":"Thako Harris","startTime":2313.724,"endTime":2317.2340000000004,"body":"for a team to have access"},{"speaker":"Thako Harris","startTime":2317.2340000000004,"endTime":2319.0840000000003,"body":"to and can lift the team."},{"speaker":"Thako Harris","startTime":2319.114,"endTime":2323.5640000000003,"body":"It's just, if for some reason"},{"speaker":"Thako Harris","startTime":2319.114,"endTime":2323.5640000000003,"body":"it turns, it curdles, if for"},{"speaker":"Thako Harris","startTime":2323.5640000000003,"endTime":2327.574,"body":"some reason that perception"},{"speaker":"Thako Harris","startTime":2323.5640000000003,"endTime":2327.574,"body":"curdles and sours, then that"},{"speaker":"Thako Harris","startTime":2327.574,"endTime":2330.9440000000004,"body":"root right there of why that"},{"speaker":"Thako Harris","startTime":2327.574,"endTime":2330.9440000000004,"body":"curdled has to be addressed."},{"speaker":"Galen Low","startTime":2331.1240000000003,"endTime":2331.7740000000003,"body":"100%."},{"speaker":"Galen Low","startTime":2332.1240000000003,"endTime":2333.6040000000003,"body":"I was wondering if maybe"},{"speaker":"Galen Low","startTime":2332.1240000000003,"endTime":2333.6040000000003,"body":"we could shift gears a bit."},{"speaker":"Galen Low","startTime":2333.6040000000003,"endTime":2334.864,"body":"It's related, right?"},{"speaker":"Galen Low","startTime":2334.864,"endTime":2338.7090000000003,"body":"Because I think, we started at"},{"speaker":"Galen Low","startTime":2334.864,"endTime":2338.7090000000003,"body":"the beginning talking about,"},{"speaker":"Galen Low","startTime":2339.0190000000002,"endTime":2340.8990000000003,"body":"this sort of compliment,"},{"speaker":"Galen Low","startTime":2339.0190000000002,"endTime":2340.8990000000003,"body":"this coveted compliment"},{"speaker":"Galen Low","startTime":2340.8990000000003,"endTime":2344.059,"body":"of being the PM that"},{"speaker":"Galen Low","startTime":2340.8990000000003,"endTime":2344.059,"body":"everyone loves working with."},{"speaker":"Galen Low","startTime":2344.179,"endTime":2346.2690000000002,"body":"And also we touched on what"},{"speaker":"Galen Low","startTime":2344.179,"endTime":2346.2690000000002,"body":"it feels like when you're not"},{"speaker":"Galen Low","startTime":2346.2690000000002,"endTime":2348.7090000000003,"body":"that PM, when somebody else is"},{"speaker":"Galen Low","startTime":2346.2690000000002,"endTime":2348.7090000000003,"body":"the favorite PM and what that"},{"speaker":"Galen Low","startTime":2348.7090000000003,"endTime":2351.6490000000003,"body":"feels but overall, this is"},{"speaker":"Galen Low","startTime":2348.7090000000003,"endTime":2351.6490000000003,"body":"we talked about that this is"},{"speaker":"Galen Low","startTime":2351.6690000000003,"endTime":2353.679,"body":"very vague positive feedback."},{"speaker":"Galen Low","startTime":2354.099,"endTime":2357.369,"body":"And so you and I, we were"},{"speaker":"Galen Low","startTime":2354.099,"endTime":2357.369,"body":"talking about vague PM"},{"speaker":"Galen Low","startTime":2357.369,"endTime":2360.789,"body":"compliments and how to interpret"},{"speaker":"Galen Low","startTime":2357.369,"endTime":2360.789,"body":"them, which I think we can come"},{"speaker":"Galen Low","startTime":2360.789,"endTime":2362.329,"body":"and do a bit of a bonanza here."},{"speaker":"Galen Low","startTime":2363.0890000000004,"endTime":2364.9990000000003,"body":"I know I promised only to"},{"speaker":"Galen Low","startTime":2363.0890000000004,"endTime":2364.9990000000003,"body":"keep you for a certain amount"},{"speaker":"Galen Low","startTime":2364.9990000000003,"endTime":2368.009,"body":"of time, but I think this"},{"speaker":"Galen Low","startTime":2364.9990000000003,"endTime":2368.009,"body":"is too much fun to skip."},{"speaker":"Galen Low","startTime":2368.259,"endTime":2369.9390000000003,"body":"But what we did is this."},{"speaker":"Galen Low","startTime":2369.969,"endTime":2373.7290000000003,"body":"So we went to our community, to"},{"speaker":"Galen Low","startTime":2369.969,"endTime":2373.7290000000003,"body":"our members, and we asked them,"},{"speaker":"Galen Low","startTime":2373.7290000000003,"endTime":2377.279,"body":"Hey what's an example of some"},{"speaker":"Galen Low","startTime":2373.7290000000003,"endTime":2377.279,"body":"vague, but positive feedback"},{"speaker":"Galen Low","startTime":2377.289,"endTime":2380.559,"body":"that you've received in your"},{"speaker":"Galen Low","startTime":2377.289,"endTime":2380.559,"body":"career as a project manager."},{"speaker":"Galen Low","startTime":2380.904,"endTime":2383.824,"body":"And we have some really good"},{"speaker":"Galen Low","startTime":2380.904,"endTime":2383.824,"body":"ones, and I think maybe we"},{"speaker":"Galen Low","startTime":2383.824,"endTime":2387.6040000000003,"body":"could just do almost line o"},{"speaker":"Galen Low","startTime":2383.824,"endTime":2387.6040000000003,"body":"rama, in terms of, Okay, I'll"},{"speaker":"Galen Low","startTime":2387.6040000000003,"endTime":2390.2740000000003,"body":"read the feedback, and let's"},{"speaker":"Galen Low","startTime":2387.6040000000003,"endTime":2390.2740000000003,"body":"like, you and I just jam on what"},{"speaker":"Galen Low","startTime":2390.2740000000003,"endTime":2391.724,"body":"we think that actually means."},{"speaker":"Galen Low","startTime":2392.1040000000003,"endTime":2394.384,"body":"So that people can actually"},{"speaker":"Galen Low","startTime":2392.1040000000003,"endTime":2394.384,"body":"do something with it, right?"},{"speaker":"Thako Harris","startTime":2394.514,"endTime":2396.2140000000004,"body":"I'm gonna get"},{"speaker":"Thako Harris","startTime":2394.514,"endTime":2396.2140000000004,"body":"on my Sherlock Holmes pipe."},{"speaker":"Galen Low","startTime":2396.304,"endTime":2397.404,"body":"Yeah, why yes."},{"speaker":"Galen Low","startTime":2397.8340000000003,"endTime":2398.574,"body":"Dear Watson."},{"speaker":"Galen Low","startTime":2398.949,"endTime":2400.809,"body":"But yeah, I think the main"},{"speaker":"Galen Low","startTime":2398.949,"endTime":2400.809,"body":"thing is mostly people get"},{"speaker":"Galen Low","startTime":2400.8590000000004,"endTime":2402.849,"body":"these compliments, but they"},{"speaker":"Galen Low","startTime":2400.8590000000004,"endTime":2402.849,"body":"don't know what to do with them"},{"speaker":"Galen Low","startTime":2402.849,"endTime":2404.4990000000003,"body":"because A) they're not sure"},{"speaker":"Galen Low","startTime":2402.849,"endTime":2404.4990000000003,"body":"if they're compliments, and"},{"speaker":"Galen Low","startTime":2404.509,"endTime":2405.6690000000003,"body":"B) they're just super vague."},{"speaker":"Galen Low","startTime":2405.869,"endTime":2408.079,"body":"I've taken some of the"},{"speaker":"Galen Low","startTime":2405.869,"endTime":2408.079,"body":"juiciest ones, and let's just"},{"speaker":"Galen Low","startTime":2408.079,"endTime":2409.0190000000002,"body":"go through them one by one."},{"speaker":"Galen Low","startTime":2409.239,"endTime":2411.719,"body":"Okay, first up,"},{"speaker":"Galen Low","startTime":2409.239,"endTime":2411.719,"body":"\"You're a rockstar.\""},{"speaker":"Galen Low","startTime":2412.0190000000002,"endTime":2412.6290000000004,"body":"Positive?"},{"speaker":"Galen Low","startTime":2412.9190000000003,"endTime":2416.509,"body":"Very, it's a good thing, but"},{"speaker":"Galen Low","startTime":2412.9190000000003,"endTime":2416.509,"body":"doesn't really add any detail."},{"speaker":"Galen Low","startTime":2416.579,"endTime":2417.599,"body":"What would you say"},{"speaker":"Galen Low","startTime":2416.579,"endTime":2417.599,"body":"about that one?"},{"speaker":"Thako Harris","startTime":2417.7090000000003,"endTime":2419.869,"body":"You know,"},{"speaker":"Thako Harris","startTime":2417.7090000000003,"endTime":2419.869,"body":"I would say that's a very"},{"speaker":"Thako Harris","startTime":2419.9190000000003,"endTime":2422.7690000000002,"body":"high praised one, depending"},{"speaker":"Thako Harris","startTime":2419.9190000000003,"endTime":2422.7690000000002,"body":"on who it's coming from."},{"speaker":"Thako Harris","startTime":2423.1090000000004,"endTime":2426.579,"body":"But, you know, being"},{"speaker":"Thako Harris","startTime":2423.1090000000004,"endTime":2426.579,"body":"called a rockstar is"},{"speaker":"Thako Harris","startTime":2426.619,"endTime":2427.9440000000004,"body":"that's, I don't know."},{"speaker":"Thako Harris","startTime":2428.0640000000003,"endTime":2430.1040000000003,"body":"You may have arrived,"},{"speaker":"Thako Harris","startTime":2428.0640000000003,"endTime":2430.1040000000003,"body":"at that point."},{"speaker":"Thako Harris","startTime":2430.264,"endTime":2433.2540000000004,"body":"At least in our agency if people"},{"speaker":"Thako Harris","startTime":2430.264,"endTime":2433.2540000000004,"body":"are calling you a rockstar,"},{"speaker":"Thako Harris","startTime":2433.5040000000004,"endTime":2436.7940000000003,"body":"you're getting raises, you're"},{"speaker":"Thako Harris","startTime":2433.5040000000004,"endTime":2436.7940000000003,"body":"your title might change"},{"speaker":"Thako Harris","startTime":2437.134,"endTime":2439.7740000000003,"body":"more senior role projects."},{"speaker":"Thako Harris","startTime":2439.8940000000002,"endTime":2440.8340000000003,"body":"I think it's positive."},{"speaker":"Galen Low","startTime":2441.2140000000004,"endTime":2441.424,"body":"Yeah."},{"speaker":"Galen Low","startTime":2441.4640000000004,"endTime":2442.994,"body":"I think that's I"},{"speaker":"Galen Low","startTime":2441.4640000000004,"endTime":2442.994,"body":"totally agree with you."},{"speaker":"Galen Low","startTime":2442.994,"endTime":2445.324,"body":"I think it's you're playing at"},{"speaker":"Galen Low","startTime":2442.994,"endTime":2445.324,"body":"a different level of the game"},{"speaker":"Galen Low","startTime":2445.6440000000002,"endTime":2446.6040000000003,"body":"and exactly what you said."},{"speaker":"Galen Low","startTime":2446.6040000000003,"endTime":2448.929,"body":"You should be thinking"},{"speaker":"Galen Low","startTime":2446.6040000000003,"endTime":2448.929,"body":"about, not like gigging"},{"speaker":"Galen Low","startTime":2448.929,"endTime":2450.239,"body":"at small bars anymore."},{"speaker":"Galen Low","startTime":2450.2490000000003,"endTime":2452.659,"body":"You should be thinking"},{"speaker":"Galen Low","startTime":2450.2490000000003,"endTime":2452.659,"body":"about playing stadiums."},{"speaker":"Galen Low","startTime":2452.8990000000003,"endTime":2453.409,"body":"Cool, cool."},{"speaker":"Galen Low","startTime":2453.7690000000002,"endTime":2457.259,"body":"Alright, next one was, \"I"},{"speaker":"Galen Low","startTime":2453.7690000000002,"endTime":2457.259,"body":"would do it, but I don't have"},{"speaker":"Galen Low","startTime":2457.2690000000002,"endTime":2458.9790000000003,"body":"time, so I'm glad you're here.\""},{"speaker":"Thako Harris","startTime":2459.4390000000003,"endTime":2463.3590000000004,"body":"Oh man, that's"},{"speaker":"Thako Harris","startTime":2459.4390000000003,"endTime":2463.3590000000004,"body":"that ego one where none of"},{"speaker":"Thako Harris","startTime":2463.3590000000004,"endTime":2464.6890000000003,"body":"that is directed at the PM."},{"speaker":"Thako Harris","startTime":2465.049,"endTime":2467.799,"body":"That is all, look"},{"speaker":"Thako Harris","startTime":2465.049,"endTime":2467.799,"body":"at my merit badges."},{"speaker":"Thako Harris","startTime":2468.304,"endTime":2471.9640000000004,"body":"So I would say water"},{"speaker":"Thako Harris","startTime":2468.304,"endTime":2471.9640000000004,"body":"ducks back depends."},{"speaker":"Thako Harris","startTime":2472.014,"endTime":2475.6240000000003,"body":"If you want to fight it, if"},{"speaker":"Thako Harris","startTime":2472.014,"endTime":2475.6240000000003,"body":"it's a pattern of it feels a"},{"speaker":"Thako Harris","startTime":2475.6240000000003,"endTime":2478.474,"body":"little dismissive if there's"},{"speaker":"Thako Harris","startTime":2475.6240000000003,"endTime":2478.474,"body":"other dismissive things,"},{"speaker":"Thako Harris","startTime":2478.474,"endTime":2481.3940000000002,"body":"I would definitely, if it"},{"speaker":"Thako Harris","startTime":2478.474,"endTime":2481.3940000000002,"body":"doesn't bother you, let it go."},{"speaker":"Thako Harris","startTime":2481.414,"endTime":2482.8340000000003,"body":"If it's an instant, let it go."},{"speaker":"Thako Harris","startTime":2483.2740000000003,"endTime":2485.784,"body":"If it's a pattern that's"},{"speaker":"Thako Harris","startTime":2483.2740000000003,"endTime":2485.784,"body":"making you uncomfortable,"},{"speaker":"Thako Harris","startTime":2485.824,"endTime":2489.134,"body":"and this person is overall"},{"speaker":"Thako Harris","startTime":2485.824,"endTime":2489.134,"body":"just a little bit or a"},{"speaker":"Thako Harris","startTime":2489.134,"endTime":2492.174,"body":"lot, apparently dismissive"},{"speaker":"Thako Harris","startTime":2489.134,"endTime":2492.174,"body":"of your contributions,"},{"speaker":"Thako Harris","startTime":2492.3940000000002,"endTime":2493.434,"body":"I would escalate that."},{"speaker":"Galen Low","startTime":2493.6040000000003,"endTime":2494.9640000000004,"body":"Yep, I'm"},{"speaker":"Galen Low","startTime":2493.6040000000003,"endTime":2494.9640000000004,"body":"with you on that one."},{"speaker":"Galen Low","startTime":2495.0040000000004,"endTime":2498.034,"body":"I think it's this is where"},{"speaker":"Galen Low","startTime":2495.0040000000004,"endTime":2498.034,"body":"project managers start to think"},{"speaker":"Galen Low","startTime":2498.034,"endTime":2500.7340000000004,"body":"that their value is just picking"},{"speaker":"Galen Low","startTime":2498.034,"endTime":2500.7340000000004,"body":"up all the other stuff that, no"},{"speaker":"Galen Low","startTime":2500.7340000000004,"endTime":2503.074,"body":"one wants to do, and that's not"},{"speaker":"Galen Low","startTime":2500.7340000000004,"endTime":2503.074,"body":"the value of a project manager."},{"speaker":"Galen Low","startTime":2503.4640000000004,"endTime":2505.014,"body":"All right, we have"},{"speaker":"Galen Low","startTime":2503.4640000000004,"endTime":2505.014,"body":"this other one."},{"speaker":"Galen Low","startTime":2505.2140000000004,"endTime":2507.154,"body":"One of our members said"},{"speaker":"Galen Low","startTime":2505.2140000000004,"endTime":2507.154,"body":"that they got the feedback"},{"speaker":"Galen Low","startTime":2507.2940000000003,"endTime":2509.4440000000004,"body":"after every presentation."},{"speaker":"Galen Low","startTime":2509.684,"endTime":2511.8740000000003,"body":"Saying, \"I love that"},{"speaker":"Galen Low","startTime":2509.684,"endTime":2511.8740000000003,"body":"you are doing your job.\""},{"speaker":"Galen Low","startTime":2512.3340000000003,"endTime":2512.824,"body":"Ugh."},{"speaker":"Thako Harris","startTime":2513.684,"endTime":2515.534,"body":"Man,"},{"speaker":"Thako Harris","startTime":2513.684,"endTime":2515.534,"body":"it's so prevalent."},{"speaker":"Thako Harris","startTime":2515.7340000000004,"endTime":2517.6440000000002,"body":"Okay, that is a"},{"speaker":"Thako Harris","startTime":2515.7340000000004,"endTime":2517.6440000000002,"body":"historical reference."},{"speaker":"Thako Harris","startTime":2518.279,"endTime":2523.759,"body":"That is a, I was suffering so"},{"speaker":"Thako Harris","startTime":2518.279,"endTime":2523.759,"body":"much under a previous project"},{"speaker":"Thako Harris","startTime":2523.759,"endTime":2525.2690000000002,"body":"manager who never did their job."},{"speaker":"Thako Harris","startTime":2525.279,"endTime":2526.2290000000003,"body":"They didn't follow up."},{"speaker":"Thako Harris","startTime":2526.2490000000003,"endTime":2527.6490000000003,"body":"They didn't provide"},{"speaker":"Thako Harris","startTime":2526.2490000000003,"endTime":2527.6490000000003,"body":"meeting notes."},{"speaker":"Thako Harris","startTime":2527.6490000000003,"endTime":2528.3590000000004,"body":"They never did."},{"speaker":"Thako Harris","startTime":2528.3590000000004,"endTime":2529.949,"body":"And they never"},{"speaker":"Thako Harris","startTime":2528.3590000000004,"endTime":2529.949,"body":"scheduled, whatever."},{"speaker":"Thako Harris","startTime":2530.3190000000004,"endTime":2533.9990000000003,"body":"Again, if it's isolated"},{"speaker":"Thako Harris","startTime":2530.3190000000004,"endTime":2533.9990000000003,"body":"they said every meeting."},{"speaker":"Thako Harris","startTime":2534.099,"endTime":2534.469,"body":"Okay."},{"speaker":"Thako Harris","startTime":2534.509,"endTime":2537.179,"body":"So since they said every"},{"speaker":"Thako Harris","startTime":2534.509,"endTime":2537.179,"body":"meeting, I would confront"},{"speaker":"Thako Harris","startTime":2537.179,"endTime":2540.909,"body":"that and say, that's"},{"speaker":"Thako Harris","startTime":2537.179,"endTime":2540.909,"body":"not really helping me."},{"speaker":"Thako Harris","startTime":2541.299,"endTime":2544.949,"body":"I guess I would pursue inquiring"},{"speaker":"Thako Harris","startTime":2541.299,"endTime":2544.949,"body":"what they mean by that."},{"speaker":"Galen Low","startTime":2545.779,"endTime":2549.8190000000004,"body":"Absolutely agree that"},{"speaker":"Galen Low","startTime":2545.779,"endTime":2549.8190000000004,"body":"it seems like a representation"},{"speaker":"Galen Low","startTime":2549.8390000000004,"endTime":2553.889,"body":"of a low bar, but like also"},{"speaker":"Galen Low","startTime":2549.8390000000004,"endTime":2553.889,"body":"speaks to how many bad project"},{"speaker":"Galen Low","startTime":2553.889,"endTime":2556.7290000000003,"body":"managers people work with"},{"speaker":"Galen Low","startTime":2553.889,"endTime":2556.7290000000003,"body":"where that's a compliment."},{"speaker":"Galen Low","startTime":2556.889,"endTime":2558.9790000000003,"body":"Like they genuinely are"},{"speaker":"Galen Low","startTime":2556.889,"endTime":2558.9790000000003,"body":"like, this is great."},{"speaker":"Galen Low","startTime":2559.099,"endTime":2560.029,"body":"You're doing your job."},{"speaker":"Thako Harris","startTime":2560.219,"endTime":2562.059,"body":"That's not, you"},{"speaker":"Thako Harris","startTime":2560.219,"endTime":2562.059,"body":"don't want to keep hearing that."},{"speaker":"Thako Harris","startTime":2562.309,"endTime":2563.099,"body":"That's not a thing."},{"speaker":"Thako Harris","startTime":2563.099,"endTime":2567.264,"body":"That's not the level that"},{"speaker":"Thako Harris","startTime":2563.099,"endTime":2567.264,"body":"anyone, I think, would prefer"},{"speaker":"Thako Harris","startTime":2567.264,"endTime":2570.4640000000004,"body":"to work in, so I would see"},{"speaker":"Thako Harris","startTime":2567.264,"endTime":2570.4640000000004,"body":"what can be done about it."},{"speaker":"Galen Low","startTime":2570.954,"endTime":2572.1040000000003,"body":"Yeah, exactly,"},{"speaker":"Galen Low","startTime":2570.954,"endTime":2572.1040000000003,"body":"there's nothing you can"},{"speaker":"Galen Low","startTime":2572.1040000000003,"endTime":2573.494,"body":"do with it at face value."},{"speaker":"Galen Low","startTime":2573.594,"endTime":2575.2140000000004,"body":"This next one, maybe?"},{"speaker":"Galen Low","startTime":2575.7540000000004,"endTime":2577.454,"body":"Maybe it's the better"},{"speaker":"Galen Low","startTime":2575.7540000000004,"endTime":2577.454,"body":"version of it, I'm not sure."},{"speaker":"Galen Low","startTime":2577.614,"endTime":2580.724,"body":"The next one is, \"You're the"},{"speaker":"Galen Low","startTime":2577.614,"endTime":2580.724,"body":"positive thorn in my side.\""},{"speaker":"Thako Harris","startTime":2581.029,"endTime":2582.659,"body":"Yeah, if you"},{"speaker":"Thako Harris","startTime":2581.029,"endTime":2582.659,"body":"have a good rapport with that"},{"speaker":"Thako Harris","startTime":2582.659,"endTime":2584.7690000000002,"body":"person, that could be funny,"},{"speaker":"Thako Harris","startTime":2582.659,"endTime":2584.7690000000002,"body":"like that could just be a"},{"speaker":"Thako Harris","startTime":2584.7690000000002,"endTime":2587.559,"body":"funny yeah, I'm going to get"},{"speaker":"Thako Harris","startTime":2584.7690000000002,"endTime":2587.559,"body":"you, like I will get you."},{"speaker":"Thako Harris","startTime":2587.719,"endTime":2591.059,"body":"So I'm coming, give me your"},{"speaker":"Thako Harris","startTime":2587.719,"endTime":2591.059,"body":"stuff on time and I won't"},{"speaker":"Thako Harris","startTime":2591.059,"endTime":2593.639,"body":"be,  so it's a, it's an"},{"speaker":"Thako Harris","startTime":2591.059,"endTime":2593.639,"body":"opening, like that can just"},{"speaker":"Thako Harris","startTime":2593.6690000000003,"endTime":2595.1690000000003,"body":"be an opening to banter."},{"speaker":"Thako Harris","startTime":2595.179,"endTime":2597.4590000000003,"body":"It can be an opening"},{"speaker":"Thako Harris","startTime":2595.179,"endTime":2597.4590000000003,"body":"to like funny."},{"speaker":"Thako Harris","startTime":2597.759,"endTime":2598.9790000000003,"body":"I don't think it has to be bad."},{"speaker":"Thako Harris","startTime":2599.009,"endTime":2601.744,"body":"I, I think it's,"},{"speaker":"Thako Harris","startTime":2599.009,"endTime":2601.744,"body":"depends who, who it is."},{"speaker":"Thako Harris","startTime":2601.744,"endTime":2603.4840000000004,"body":"If you have a good rapport"},{"speaker":"Thako Harris","startTime":2601.744,"endTime":2603.4840000000004,"body":"with them, you can just"},{"speaker":"Thako Harris","startTime":2603.4840000000004,"endTime":2604.5040000000004,"body":"shoot it right back at them."},{"speaker":"Thako Harris","startTime":2604.574,"endTime":2606.3140000000003,"body":"Even if you don't, maybe you"},{"speaker":"Thako Harris","startTime":2604.574,"endTime":2606.3140000000003,"body":"can shoot it back at them."},{"speaker":"Thako Harris","startTime":2606.414,"endTime":2608.384,"body":"Give me your things and I"},{"speaker":"Thako Harris","startTime":2606.414,"endTime":2608.384,"body":"will be a thorn in your side."},{"speaker":"Thako Harris","startTime":2608.384,"endTime":2608.924,"body":"Let's go."},{"speaker":"Galen Low","startTime":2609.2540000000004,"endTime":2610.324,"body":"And it is"},{"speaker":"Galen Low","startTime":2609.2540000000004,"endTime":2610.324,"body":"part of it, right?"},{"speaker":"Galen Low","startTime":2610.324,"endTime":2612.434,"body":"I think it's so if you're on"},{"speaker":"Galen Low","startTime":2610.324,"endTime":2612.434,"body":"top of things and you know the"},{"speaker":"Galen Low","startTime":2612.434,"endTime":2615.804,"body":"stakes of something being late"},{"speaker":"Galen Low","startTime":2612.434,"endTime":2615.804,"body":"yeah, sometimes you do have"},{"speaker":"Galen Low","startTime":2615.804,"endTime":2619.344,"body":"to be that thorn, the positive"},{"speaker":"Galen Low","startTime":2615.804,"endTime":2619.344,"body":"thorn in somebody's side."},{"speaker":"Galen Low","startTime":2619.554,"endTime":2622.114,"body":"But really, yeah, it's yeah,"},{"speaker":"Galen Low","startTime":2619.554,"endTime":2622.114,"body":"you helped me remember why"},{"speaker":"Galen Low","startTime":2622.114,"endTime":2623.2140000000004,"body":"this should be a priority."},{"speaker":"Galen Low","startTime":2623.414,"endTime":2624.514,"body":"That's the way I take it."},{"speaker":"Galen Low","startTime":2624.5240000000003,"endTime":2627.3940000000002,"body":"Not as hate it when you come"},{"speaker":"Galen Low","startTime":2624.5240000000003,"endTime":2627.3940000000002,"body":"to my desk you're so annoying."},{"speaker":"Galen Low","startTime":2627.614,"endTime":2630.3140000000003,"body":"But I'm so glad you actually"},{"speaker":"Galen Low","startTime":2627.614,"endTime":2630.3140000000003,"body":"did prick me in the side there,"},{"speaker":"Galen Low","startTime":2630.4640000000004,"endTime":2631.5840000000003,"body":"so that things stayed on."},{"speaker":"Thako Harris","startTime":2631.974,"endTime":2632.9840000000004,"body":"Like"},{"speaker":"Thako Harris","startTime":2631.974,"endTime":2632.9840000000004,"body":"a nudge is good."},{"speaker":"Galen Low","startTime":2633.264,"endTime":2634.8740000000003,"body":"We got this"},{"speaker":"Galen Low","startTime":2633.264,"endTime":2634.8740000000003,"body":"controversial one that's"},{"speaker":"Galen Low","startTime":2634.8740000000003,"endTime":2636.454,"body":"got a lot of action"},{"speaker":"Galen Low","startTime":2634.8740000000003,"endTime":2636.454,"body":"in our Slack group."},{"speaker":"Galen Low","startTime":2636.6440000000002,"endTime":2638.424,"body":"Someone got this \"compliment\"."},{"speaker":"Galen Low","startTime":2638.684,"endTime":2640.6440000000002,"body":"\"You're like a"},{"speaker":"Galen Low","startTime":2638.684,"endTime":2640.6440000000002,"body":"secretary on steroids.\""},{"speaker":"Thako Harris","startTime":2641.134,"endTime":2641.474,"body":"No."},{"speaker":"Thako Harris","startTime":2642.119,"endTime":2644.029,"body":"Just no, nothing good there."},{"speaker":"Thako Harris","startTime":2644.1090000000004,"endTime":2644.4990000000003,"body":"I don't know."},{"speaker":"Thako Harris","startTime":2644.4990000000003,"endTime":2645.5690000000004,"body":"It's dismissive."},{"speaker":"Thako Harris","startTime":2645.699,"endTime":2648.049,"body":"It's a dismissive"},{"speaker":"Thako Harris","startTime":2645.699,"endTime":2648.049,"body":"comment on steroids."},{"speaker":"Thako Harris","startTime":2648.049,"endTime":2650.889,"body":"Really,  like that's one"},{"speaker":"Thako Harris","startTime":2648.049,"endTime":2650.889,"body":"I would pay attention to."},{"speaker":"Thako Harris","startTime":2650.889,"endTime":2653.4190000000003,"body":"Also, if that was something"},{"speaker":"Thako Harris","startTime":2650.889,"endTime":2653.4190000000003,"body":"that was said to me, I would"},{"speaker":"Thako Harris","startTime":2653.6690000000003,"endTime":2658.2690000000002,"body":"monitor my relationship with"},{"speaker":"Thako Harris","startTime":2653.6690000000003,"endTime":2658.2690000000002,"body":"that person and see if I need"},{"speaker":"Thako Harris","startTime":2658.2690000000002,"endTime":2659.9990000000003,"body":"to have coffee with that person."},{"speaker":"Thako Harris","startTime":2659.9990000000003,"endTime":2663.619,"body":"If I need to try and build"},{"speaker":"Thako Harris","startTime":2659.9990000000003,"endTime":2663.619,"body":"some better rapport, not that"},{"speaker":"Thako Harris","startTime":2663.619,"endTime":2667.869,"body":"it's my fault, but I would"},{"speaker":"Thako Harris","startTime":2663.619,"endTime":2667.869,"body":"just that's a flag for me and I"},{"speaker":"Thako Harris","startTime":2667.869,"endTime":2673.119,"body":"might just see what, my way of"},{"speaker":"Thako Harris","startTime":2667.869,"endTime":2673.119,"body":"doing it would be to, I would"},{"speaker":"Thako Harris","startTime":2673.119,"endTime":2677.699,"body":"then focus on that person and"},{"speaker":"Thako Harris","startTime":2673.119,"endTime":2677.699,"body":"try and improve relationships"},{"speaker":"Thako Harris","startTime":2677.699,"endTime":2680.989,"body":"so that they understand and"},{"speaker":"Thako Harris","startTime":2677.699,"endTime":2680.989,"body":"again, that's not saying that"},{"speaker":"Thako Harris","startTime":2680.989,"endTime":2684.559,"body":"you're, not that there's need of"},{"speaker":"Thako Harris","startTime":2680.989,"endTime":2684.559,"body":"improvement, it's just something"},{"speaker":"Thako Harris","startTime":2684.559,"endTime":2686.4790000000003,"body":"is like not right there."},{"speaker":"Thako Harris","startTime":2686.779,"endTime":2690.1090000000004,"body":"They need some bringing along"},{"speaker":"Thako Harris","startTime":2686.779,"endTime":2690.1090000000004,"body":"of what, what's all involved"},{"speaker":"Thako Harris","startTime":2690.289,"endTime":2690.949,"body":"in the bigger picture."},{"speaker":"Galen Low","startTime":2691.5440000000003,"endTime":2692.384,"body":"No, I"},{"speaker":"Galen Low","startTime":2691.5440000000003,"endTime":2692.384,"body":"think it's fair."},{"speaker":"Galen Low","startTime":2692.384,"endTime":2694.934,"body":"It's it kind of matters"},{"speaker":"Galen Low","startTime":2692.384,"endTime":2694.934,"body":"who this feedback comes"},{"speaker":"Galen Low","startTime":2694.934,"endTime":2697.5040000000004,"body":"from, and their sort of"},{"speaker":"Galen Low","startTime":2694.934,"endTime":2697.5040000000004,"body":"involvement in the project."},{"speaker":"Galen Low","startTime":2697.8740000000003,"endTime":2698.8740000000003,"body":"I have two last ones."},{"speaker":"Galen Low","startTime":2699.014,"endTime":2701.1440000000002,"body":"One is actually from me,"},{"speaker":"Galen Low","startTime":2699.014,"endTime":2701.1440000000002,"body":"and I think we did unpack"},{"speaker":"Galen Low","startTime":2701.1440000000002,"endTime":2703.7540000000004,"body":"it earlier, but, you said"},{"speaker":"Galen Low","startTime":2701.1440000000002,"endTime":2703.7540000000004,"body":"it at the beginning as well,"},{"speaker":"Galen Low","startTime":2703.9440000000004,"endTime":2705.554,"body":"and I've had it said to me."},{"speaker":"Galen Low","startTime":2705.664,"endTime":2708.0240000000003,"body":"The feedback is, \"You're"},{"speaker":"Galen Low","startTime":2705.664,"endTime":2708.0240000000003,"body":"a great communicator.\""},{"speaker":"Galen Low","startTime":2708.324,"endTime":2710.6440000000002,"body":"And I think we know what"},{"speaker":"Galen Low","startTime":2708.324,"endTime":2710.6440000000002,"body":"that means, but when you"},{"speaker":"Galen Low","startTime":2710.6440000000002,"endTime":2713.1240000000003,"body":"start to unpack it, you're"},{"speaker":"Galen Low","startTime":2710.6440000000002,"endTime":2713.1240000000003,"body":"like, what does that even"},{"speaker":"Galen Low","startTime":2713.154,"endTime":2714.454,"body":"what does it really mean?"},{"speaker":"Thako Harris","startTime":2715.2140000000004,"endTime":2718.674,"body":"Oh man, that"},{"speaker":"Thako Harris","startTime":2715.2140000000004,"endTime":2718.674,"body":"is a great compliment though,"},{"speaker":"Thako Harris","startTime":2718.674,"endTime":2722.7540000000004,"body":"because if you are a great"},{"speaker":"Thako Harris","startTime":2718.674,"endTime":2722.7540000000004,"body":"communicator, and I think I was"},{"speaker":"Thako Harris","startTime":2722.784,"endTime":2726.5840000000003,"body":"trying to get at this with the"},{"speaker":"Thako Harris","startTime":2722.784,"endTime":2726.5840000000003,"body":"love language comment earlier."},{"speaker":"Thako Harris","startTime":2727.014,"endTime":2730.684,"body":"There's just ways of talking"},{"speaker":"Thako Harris","startTime":2727.014,"endTime":2730.684,"body":"to different team members"},{"speaker":"Thako Harris","startTime":2731.134,"endTime":2736.1240000000003,"body":"that gets them laughing, gets"},{"speaker":"Thako Harris","startTime":2731.134,"endTime":2736.1240000000003,"body":"them motivated, gets them"},{"speaker":"Thako Harris","startTime":2736.134,"endTime":2738.8140000000003,"body":"feeling psyched, that doesn't"},{"speaker":"Thako Harris","startTime":2736.134,"endTime":2738.8140000000003,"body":"work with other people."},{"speaker":"Thako Harris","startTime":2739.0840000000003,"endTime":2742.414,"body":"And you wouldn't ever do that"},{"speaker":"Thako Harris","startTime":2739.0840000000003,"endTime":2742.414,"body":"with someone else, but for"},{"speaker":"Thako Harris","startTime":2742.414,"endTime":2745.1240000000003,"body":"them, it's great, and for them,"},{"speaker":"Thako Harris","startTime":2742.414,"endTime":2745.1240000000003,"body":"this other approach is great."},{"speaker":"Thako Harris","startTime":2745.154,"endTime":2750.739,"body":"And so if you can magically"},{"speaker":"Thako Harris","startTime":2745.154,"endTime":2750.739,"body":"be bringing joy into life, not"},{"speaker":"Thako Harris","startTime":2750.739,"endTime":2752.429,"body":"saying that you, that's the job."},{"speaker":"Thako Harris","startTime":2752.4390000000003,"endTime":2755.779,"body":"But I'm saying by communicating"},{"speaker":"Thako Harris","startTime":2752.4390000000003,"endTime":2755.779,"body":"to this person or this group"},{"speaker":"Thako Harris","startTime":2755.779,"endTime":2759.6890000000003,"body":"in a way that they appreciate"},{"speaker":"Thako Harris","startTime":2755.779,"endTime":2759.6890000000003,"body":"and can take in because"},{"speaker":"Thako Harris","startTime":2760.219,"endTime":2762.8790000000004,"body":"you understand who they are"},{"speaker":"Thako Harris","startTime":2760.219,"endTime":2762.8790000000004,"body":"and what they do and their"},{"speaker":"Thako Harris","startTime":2762.8790000000004,"endTime":2765.2490000000003,"body":"quirks and that's, yeah."},{"speaker":"Galen Low","startTime":2765.2490000000003,"endTime":2766.179,"body":"100% agree."},{"speaker":"Galen Low","startTime":2766.2090000000003,"endTime":2767.8190000000004,"body":"And I like that it's"},{"speaker":"Galen Low","startTime":2766.2090000000003,"endTime":2767.8190000000004,"body":"it's not just like what"},{"speaker":"Galen Low","startTime":2767.8190000000004,"endTime":2768.9590000000003,"body":"you're saying, it's how."},{"speaker":"Galen Low","startTime":2769.4790000000003,"endTime":2771.349,"body":"Cause a lot of people take"},{"speaker":"Galen Low","startTime":2769.4790000000003,"endTime":2771.349,"body":"that and be like, oh, I must"},{"speaker":"Galen Low","startTime":2771.3790000000004,"endTime":2773.699,"body":"collate the right information"},{"speaker":"Galen Low","startTime":2771.3790000000004,"endTime":2773.699,"body":"and deliver it, efficiently."},{"speaker":"Thako Harris","startTime":2773.989,"endTime":2775.719,"body":"Homie,"},{"speaker":"Thako Harris","startTime":2773.989,"endTime":2775.719,"body":"where is my stuff?"},{"speaker":"Thako Harris","startTime":2775.949,"endTime":2779.489,"body":"I might not say that to"},{"speaker":"Thako Harris","startTime":2775.949,"endTime":2779.489,"body":"everyone, but I might say that"},{"speaker":"Thako Harris","startTime":2779.489,"endTime":2783.239,"body":"to my good homie over here"},{"speaker":"Thako Harris","startTime":2779.489,"endTime":2783.239,"body":"that I've had on 28 projects"},{"speaker":"Thako Harris","startTime":2783.239,"endTime":2786.0190000000002,"body":"together and we've been through"},{"speaker":"Thako Harris","startTime":2783.239,"endTime":2786.0190000000002,"body":"things, that's just one of the,"},{"speaker":"Thako Harris","startTime":2786.0690000000004,"endTime":2789.4390000000003,"body":"you would have to know that by"},{"speaker":"Thako Harris","startTime":2786.0690000000004,"endTime":2789.4390000000003,"body":"having worked with your team."},{"speaker":"Galen Low","startTime":2789.869,"endTime":2790.639,"body":"Yeah, exactly."},{"speaker":"Galen Low","startTime":2790.639,"endTime":2791.6090000000004,"body":"It's that know your team thing."},{"speaker":"Galen Low","startTime":2791.799,"endTime":2793.2690000000002,"body":"All right, last one, a joke one."},{"speaker":"Galen Low","startTime":2793.779,"endTime":2795.9990000000003,"body":"Someone in posted, they're"},{"speaker":"Galen Low","startTime":2793.779,"endTime":2795.9990000000003,"body":"like, best piece of positive"},{"speaker":"Galen Low","startTime":2796.009,"endTime":2796.929,"body":"feedback, that's vague."},{"speaker":"Galen Low","startTime":2797.389,"endTime":2797.909,"body":"\"Thanks.\""},{"speaker":"Galen Low","startTime":2798.3790000000004,"endTime":2799.4390000000003,"body":"And I'm like, I've been there."},{"speaker":"Galen Low","startTime":2799.619,"endTime":2801.889,"body":"I've gotten that like client"},{"speaker":"Galen Low","startTime":2799.619,"endTime":2801.889,"body":"or that person on your team"},{"speaker":"Galen Low","startTime":2801.889,"endTime":2804.619,"body":"is grumpy and they never"},{"speaker":"Galen Low","startTime":2801.889,"endTime":2804.619,"body":"say anything positive."},{"speaker":"Galen Low","startTime":2804.6290000000004,"endTime":2806.799,"body":"And the one thing you get"},{"speaker":"Galen Low","startTime":2804.6290000000004,"endTime":2806.799,"body":"out of them is, thanks."},{"speaker":"Galen Low","startTime":2807.119,"endTime":2807.7490000000003,"body":"And you're like, yeah."},{"speaker":"Galen Low","startTime":2808.299,"endTime":2809.6690000000003,"body":"But what's it really mean?"},{"speaker":"Thako Harris","startTime":2809.779,"endTime":2812.5190000000002,"body":"Yeah, I've never"},{"speaker":"Thako Harris","startTime":2809.779,"endTime":2812.5190000000002,"body":"felt good getting a, just a"},{"speaker":"Thako Harris","startTime":2812.5190000000002,"endTime":2816.6690000000003,"body":"THX, like a thanks spelled"},{"speaker":"Thako Harris","startTime":2812.5190000000002,"endTime":2816.6690000000003,"body":"out with an exclamation point."},{"speaker":"Thako Harris","startTime":2816.9640000000004,"endTime":2817.574,"body":"Yeah!"},{"speaker":"Thako Harris","startTime":2817.6240000000003,"endTime":2818.424,"body":"I like that one."},{"speaker":"Thako Harris","startTime":2818.534,"endTime":2825.164,"body":"A THX is minimal communication,"},{"speaker":"Thako Harris","startTime":2818.534,"endTime":2825.164,"body":"maybe they're feeling put upon,"},{"speaker":"Thako Harris","startTime":2825.3340000000003,"endTime":2828.7740000000003,"body":"and now they can finally go do"},{"speaker":"Thako Harris","startTime":2825.3340000000003,"endTime":2828.7740000000003,"body":"the thing that they needed to"},{"speaker":"Thako Harris","startTime":2828.7740000000003,"endTime":2832.4640000000004,"body":"do, because finally they've, you"},{"speaker":"Thako Harris","startTime":2828.7740000000003,"endTime":2832.4640000000004,"body":"know there's a lot of that vibe."},{"speaker":"Thako Harris","startTime":2832.764,"endTime":2835.7140000000004,"body":"Is that so weird that, like,"},{"speaker":"Thako Harris","startTime":2832.764,"endTime":2835.7140000000004,"body":"all of that is attached to"},{"speaker":"Thako Harris","startTime":2835.7140000000004,"endTime":2837.5040000000004,"body":"these three lettered THX?"},{"speaker":"Thako Harris","startTime":2838.174,"endTime":2840.414,"body":"You're Ugh, did I need to"},{"speaker":"Thako Harris","startTime":2838.174,"endTime":2840.414,"body":"get that to you sooner?"},{"speaker":"Galen Low","startTime":2840.904,"endTime":2842.1440000000002,"body":"Yeah, it"},{"speaker":"Galen Low","startTime":2840.904,"endTime":2842.1440000000002,"body":"could be interpreted in"},{"speaker":"Galen Low","startTime":2842.1440000000002,"endTime":2843.474,"body":"so many different ways."},{"speaker":"Galen Low","startTime":2843.574,"endTime":2846.2340000000004,"body":"The one that we did have, we"},{"speaker":"Galen Low","startTime":2843.574,"endTime":2846.2340000000004,"body":"went to an agency and we got"},{"speaker":"Galen Low","startTime":2846.414,"endTime":2849.9840000000004,"body":"an email from a client that"},{"speaker":"Galen Low","startTime":2846.414,"endTime":2849.9840000000004,"body":"was just that, THX, thanks."},{"speaker":"Galen Low","startTime":2850.324,"endTime":2853.2540000000004,"body":"And we printed it out and put it"},{"speaker":"Galen Low","startTime":2850.324,"endTime":2853.2540000000004,"body":"on the wall because for us, it"},{"speaker":"Galen Low","startTime":2853.2540000000004,"endTime":2856.6040000000003,"body":"meant that we got to this point"},{"speaker":"Galen Low","startTime":2853.2540000000004,"endTime":2856.6040000000003,"body":"with a very tough client where"},{"speaker":"Galen Low","startTime":2856.6040000000003,"endTime":2859.474,"body":"they were starting to bring down"},{"speaker":"Galen Low","startTime":2856.6040000000003,"endTime":2859.474,"body":"the walls, you know what I mean?"},{"speaker":"Galen Low","startTime":2859.474,"endTime":2860.574,"body":"They were starting to let us in."},{"speaker":"Galen Low","startTime":2860.5840000000003,"endTime":2863.0840000000003,"body":"It was like, just the very"},{"speaker":"Galen Low","startTime":2860.5840000000003,"endTime":2863.0840000000003,"body":"beginning they thought their job"},{"speaker":"Galen Low","startTime":2863.094,"endTime":2866.474,"body":"was to like, just smash us down,"},{"speaker":"Galen Low","startTime":2863.094,"endTime":2866.474,"body":"whatever to we're trying to take"},{"speaker":"Galen Low","startTime":2866.474,"endTime":2868.0040000000004,"body":"advantage of them or an agency."},{"speaker":"Galen Low","startTime":2868.2490000000003,"endTime":2869.039,"body":"The walls were up."},{"speaker":"Galen Low","startTime":2869.259,"endTime":2871.329,"body":"And that was like a,"},{"speaker":"Galen Low","startTime":2869.259,"endTime":2871.329,"body":"hey, the walls came down."},{"speaker":"Galen Low","startTime":2871.3590000000004,"endTime":2874.3390000000004,"body":"Instead of not anything"},{"speaker":"Galen Low","startTime":2871.3590000000004,"endTime":2874.3390000000004,"body":"positive, it was something"},{"speaker":"Galen Low","startTime":2874.3390000000004,"endTime":2876.159,"body":"positive, which meant we"},{"speaker":"Galen Low","startTime":2874.3390000000004,"endTime":2876.159,"body":"were getting through to"},{"speaker":"Galen Low","startTime":2876.159,"endTime":2878.989,"body":"them and we're starting to"},{"speaker":"Galen Low","startTime":2876.159,"endTime":2878.989,"body":"understand what they're about."},{"speaker":"Galen Low","startTime":2879.4190000000003,"endTime":2880.199,"body":"So we printed it."},{"speaker":"Galen Low","startTime":2880.369,"endTime":2881.2290000000003,"body":"We put it on the wall."},{"speaker":"Thako Harris","startTime":2881.449,"endTime":2881.6890000000003,"body":"Yeah."},{"speaker":"Thako Harris","startTime":2881.6890000000003,"endTime":2882.7490000000003,"body":"Take your wins, man."},{"speaker":"Thako Harris","startTime":2883.079,"endTime":2884.3190000000004,"body":"Like you got to take your wins."},{"speaker":"Galen Low","startTime":2884.7140000000004,"endTime":2885.534,"body":"Alright,"},{"speaker":"Galen Low","startTime":2884.7140000000004,"endTime":2885.534,"body":"that was fun."},{"speaker":"Galen Low","startTime":2885.7940000000003,"endTime":2888.154,"body":"I've got loads more where"},{"speaker":"Galen Low","startTime":2885.7940000000003,"endTime":2888.154,"body":"that came from, but I think"},{"speaker":"Galen Low","startTime":2888.2340000000004,"endTime":2890.5440000000003,"body":"I should try and respect"},{"speaker":"Galen Low","startTime":2888.2340000000004,"endTime":2890.5440000000003,"body":"your time here, because I"},{"speaker":"Galen Low","startTime":2890.5440000000003,"endTime":2891.554,"body":"know it's late there for you."},{"speaker":"Galen Low","startTime":2891.884,"endTime":2894.404,"body":"I thought maybe we could round"},{"speaker":"Galen Low","startTime":2891.884,"endTime":2894.404,"body":"out with just one last question."},{"speaker":"Galen Low","startTime":2894.6240000000003,"endTime":2896.934,"body":"As someone who's been in"},{"speaker":"Galen Low","startTime":2894.6240000000003,"endTime":2896.934,"body":"leadership roles in a few"},{"speaker":"Galen Low","startTime":2896.934,"endTime":2899.4440000000004,"body":"different agencies, what"},{"speaker":"Galen Low","startTime":2896.934,"endTime":2899.4440000000004,"body":"is the one piece of advice"},{"speaker":"Galen Low","startTime":2899.454,"endTime":2901.844,"body":"that you'd give to project"},{"speaker":"Galen Low","startTime":2899.454,"endTime":2901.844,"body":"managers who want to follow"},{"speaker":"Galen Low","startTime":2901.844,"endTime":2904.404,"body":"your path up the ladder"},{"speaker":"Galen Low","startTime":2901.844,"endTime":2904.404,"body":"and maybe into operations?"},{"speaker":"Thako Harris","startTime":2904.934,"endTime":2905.744,"body":"That's a hard one."},{"speaker":"Thako Harris","startTime":2905.804,"endTime":2910.2540000000004,"body":"I think you really"},{"speaker":"Thako Harris","startTime":2905.804,"endTime":2910.2540000000004,"body":"have to stretch."},{"speaker":"Thako Harris","startTime":2910.404,"endTime":2912.134,"body":"When I said yes, I didn't know."},{"speaker":"Thako Harris","startTime":2912.1890000000003,"endTime":2914.799,"body":"A lot of projects I got, I"},{"speaker":"Thako Harris","startTime":2912.1890000000003,"endTime":2914.799,"body":"didn't know if I could do those"},{"speaker":"Thako Harris","startTime":2914.8190000000004,"endTime":2917.7490000000003,"body":"projects, to be honest, but"},{"speaker":"Thako Harris","startTime":2914.8190000000004,"endTime":2917.7490000000003,"body":"I saw that's a big project."},{"speaker":"Thako Harris","startTime":2917.7690000000002,"endTime":2918.8190000000004,"body":"There's a lot of eyes on it."},{"speaker":"Thako Harris","startTime":2918.9590000000003,"endTime":2922.9390000000003,"body":"That's scary in and of"},{"speaker":"Thako 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wins, you"},{"speaker":"Thako Harris","startTime":2937.469,"endTime":2940.9390000000003,"body":"come through, you get your"},{"speaker":"Thako Harris","startTime":2937.469,"endTime":2940.9390000000003,"body":"wins, you anticipate those"},{"speaker":"Thako Harris","startTime":2940.9390000000003,"endTime":2943.139,"body":"things, those are burned into"},{"speaker":"Thako Harris","startTime":2940.9390000000003,"endTime":2943.139,"body":"your soul, you're like, not"},{"speaker":"Thako Harris","startTime":2943.139,"endTime":2944.2290000000003,"body":"gonna do that again, ever."},{"speaker":"Thako Harris","startTime":2944.5690000000004,"endTime":2948.259,"body":"And so you start stretching"},{"speaker":"Thako Harris","startTime":2944.5690000000004,"endTime":2948.259,"body":"and growing and people see"},{"speaker":"Thako Harris","startTime":2948.259,"endTime":2951.2490000000003,"body":"that you're doing that because,"},{"speaker":"Thako Harris","startTime":2948.259,"endTime":2951.2490000000003,"body":"when you say yes, others"},{"speaker":"Thako Harris","startTime":2951.259,"endTime":2954.759,"body":"may have said no, weren't"},{"speaker":"Thako Harris","startTime":2951.259,"endTime":2954.759,"body":"enthusiastic or squeamishly"},{"speaker":"Thako Harris","startTime":2954.8790000000004,"endTime":2956.489,"body":"said, sure, or whatever."},{"speaker":"Thako Harris","startTime":2956.7690000000002,"endTime":2960.059,"body":"If you're enthusiastic and"},{"speaker":"Thako Harris","startTime":2956.7690000000002,"endTime":2960.059,"body":"you're like helping and you're"},{"speaker":"Thako Harris","startTime":2960.309,"endTime":2963.599,"body":"driving and asking questions"},{"speaker":"Thako Harris","startTime":2960.309,"endTime":2963.599,"body":"and saying things like, I'm"},{"speaker":"Thako Harris","startTime":2963.599,"endTime":2966.0890000000004,"body":"excited to do this, I might"},{"speaker":"Thako Harris","startTime":2963.599,"endTime":2966.0890000000004,"body":"need some help here or there."},{"speaker":"Thako Harris","startTime":2966.389,"endTime":2969.679,"body":"All of that stuff is noticed,"},{"speaker":"Thako Harris","startTime":2966.389,"endTime":2969.679,"body":"like that stuff, just engagement"},{"speaker":"Thako Harris","startTime":2969.679,"endTime":2973.299,"body":"in general is noticed, like"},{"speaker":"Thako Harris","startTime":2969.679,"endTime":2973.299,"body":"when you're focusing and you're"},{"speaker":"Thako Harris","startTime":2973.329,"endTime":2976.929,"body":"raising your hand and you're"},{"speaker":"Thako Harris","startTime":2973.329,"endTime":2976.929,"body":"networking with teams and"},{"speaker":"Thako Harris","startTime":2976.929,"endTime":2980.2090000000003,"body":"problem solving, that stuff"},{"speaker":"Thako Harris","startTime":2976.929,"endTime":2980.2090000000003,"body":"is noticed and it's not, you"},{"speaker":"Thako Harris","startTime":2980.239,"endTime":2981.369,"body":"think that's just normal."},{"speaker":"Thako Harris","startTime":2981.409,"endTime":2983.829,"body":"You think, I don't know this,"},{"speaker":"Thako Harris","startTime":2981.409,"endTime":2983.829,"body":"I'm going to ask and I'm going"},{"speaker":"Thako Harris","startTime":2983.829,"endTime":2987.639,"body":"to move and I'm going to go"},{"speaker":"Thako Harris","startTime":2983.829,"endTime":2987.639,"body":"here and others can sometimes"},{"speaker":"Thako Harris","startTime":2987.639,"endTime":2991.8140000000003,"body":"just sit and just stew and"},{"speaker":"Thako Harris","startTime":2987.639,"endTime":2991.8140000000003,"body":"fear or something, so say"},{"speaker":"Thako Harris","startTime":2991.8140000000003,"endTime":2995.5040000000004,"body":"yes, stretch, be scared, do"},{"speaker":"Thako Harris","startTime":2991.8140000000003,"endTime":2995.5040000000004,"body":"it anyway, make your mistakes,"},{"speaker":"Thako Harris","startTime":2995.514,"endTime":2999.7340000000004,"body":"take lumps, admit to your lumps,"},{"speaker":"Thako Harris","startTime":2995.514,"endTime":2999.7340000000004,"body":"make less lumps later, LLL,"},{"speaker":"Thako Harris","startTime":3000.184,"endTime":3002.9590000000003,"body":"rather than just keep saying"},{"speaker":"Thako Harris","startTime":3000.184,"endTime":3002.9590000000003,"body":"yes and you will get there."},{"speaker":"Galen Low","startTime":3003.289,"endTime":3005.199,"body":"Thako, thanks so much"},{"speaker":"Galen Low","startTime":3003.289,"endTime":3005.199,"body":"for hanging out with us today."},{"speaker":"Galen Low","startTime":3005.3990000000003,"endTime":3006.9990000000003,"body":"This has been way too much fun."},{"speaker":"Galen Low","startTime":3007.1690000000003,"endTime":3007.8190000000004,"body":"So much fun."},{"speaker":"Thako Harris","startTime":3008.139,"endTime":3008.949,"body":"Thanks"},{"speaker":"Thako Harris","startTime":3008.139,"endTime":3008.949,"body":"for inviting me."},{"speaker":"Galen Low","startTime":3009.849,"endTime":3011.219,"body":"Alright"},{"speaker":"Galen Low","startTime":3009.849,"endTime":3011.219,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":3011.409,"endTime":3013.429,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":3011.409,"endTime":3013.429,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":3013.429,"endTime":3015.8790000000004,"body":"over a thousand like minded"},{"speaker":"Galen Low","startTime":3013.429,"endTime":3015.8790000000004,"body":"project management champions,"},{"speaker":"Galen Low","startTime":3016.0190000000002,"endTime":3016.949,"body":"come and join our collective."},{"speaker":"Galen Low","startTime":3017.2090000000003,"endTime":3020.779,"body":"Head on over to"},{"speaker":"Galen Low","startTime":3017.2090000000003,"endTime":3020.779,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":3020.889,"endTime":3021.489,"body":"to learn more."},{"speaker":"Galen Low","startTime":3021.9990000000003,"endTime":3024.1890000000003,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":3021.9990000000003,"endTime":3024.1890000000003,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":3024.279,"endTime":3028.029,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":3024.279,"endTime":3028.029,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3028.049,"endTime":3030.159,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3028.049,"endTime":3030.159,"body":"thanks for listening."}]}