{"version":"1.0.0","segments":[{"speaker":"Michael Mordak","startTime":27.53,"endTime":29.069000000000003,"body":"Hey, it's"},{"speaker":"Michael Mordak","startTime":27.53,"endTime":29.069000000000003,"body":"Michael from the Digital"},{"speaker":"Michael Mordak","startTime":29.07,"endTime":31.819000000000003,"body":"Project Manager and welcome"},{"speaker":"Michael Mordak","startTime":29.07,"endTime":31.819000000000003,"body":"to today's Member Spotlight!"},{"speaker":"Michael Mordak","startTime":32.049,"endTime":34.539,"body":"We managed to string"},{"speaker":"Michael Mordak","startTime":32.049,"endTime":34.539,"body":"together the biggest and"},{"speaker":"Michael Mordak","startTime":34.55,"endTime":36.919,"body":"baddest collection of"},{"speaker":"Michael Mordak","startTime":34.55,"endTime":36.919,"body":"project managers who are out"},{"speaker":"Michael Mordak","startTime":36.919,"endTime":39.67,"body":"there creating change and"},{"speaker":"Michael Mordak","startTime":36.919,"endTime":39.67,"body":"challenging the paradigms"},{"speaker":"Michael Mordak","startTime":39.71,"endTime":41.230000000000004,"body":"that exist in projects today."},{"speaker":"Michael Mordak","startTime":41.43,"endTime":43.43,"body":"What I love about this"},{"speaker":"Michael Mordak","startTime":41.43,"endTime":43.43,"body":"community is that it's full"},{"speaker":"Michael Mordak","startTime":43.43,"endTime":46.510000000000005,"body":"of people who probably wanted"},{"speaker":"Michael Mordak","startTime":43.43,"endTime":46.510000000000005,"body":"to do something totally"},{"speaker":"Michael Mordak","startTime":46.510000000000005,"endTime":47.120000000000005,"body":"different with their lives."},{"speaker":"Michael Mordak","startTime":47.64,"endTime":50.05,"body":"But, while we all come from"},{"speaker":"Michael Mordak","startTime":47.64,"endTime":50.05,"body":"a diverse set of backgrounds,"},{"speaker":"Michael Mordak","startTime":50.14,"endTime":52.91,"body":"roles, and industries, we"},{"speaker":"Michael Mordak","startTime":50.14,"endTime":52.91,"body":"found our calling organizing"},{"speaker":"Michael Mordak","startTime":52.91,"endTime":55.29,"body":"the chaos, that is—projects."},{"speaker":"Michael Mordak","startTime":55.36,"endTime":57.34,"body":"Our unique stories have been"},{"speaker":"Michael Mordak","startTime":55.36,"endTime":57.34,"body":"shaped by the lessons we've"},{"speaker":"Michael Mordak","startTime":57.34,"endTime":59.47,"body":"learned, the skills we've"},{"speaker":"Michael Mordak","startTime":57.34,"endTime":59.47,"body":"developed, and the people"},{"speaker":"Michael Mordak","startTime":59.47,"endTime":60.549,"body":"we've met along the way."},{"speaker":"Michael Mordak","startTime":60.72,"endTime":63.24,"body":"If you want to join, or just"},{"speaker":"Michael Mordak","startTime":60.72,"endTime":63.24,"body":"learn more about membership,"},{"speaker":"Michael Mordak","startTime":63.409,"endTime":67.08,"body":"check out our website at"},{"speaker":"Michael Mordak","startTime":63.409,"endTime":67.08,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Michael Mordak","startTime":67.53999999999999,"endTime":69.28999999999999,"body":"Today we're speaking"},{"speaker":"Michael Mordak","startTime":67.53999999999999,"endTime":69.28999999999999,"body":"with esteemed community"},{"speaker":"Michael Mordak","startTime":69.28999999999999,"endTime":72.57,"body":"member, and senior program"},{"speaker":"Michael Mordak","startTime":69.28999999999999,"endTime":72.57,"body":"manager, Karen Chong."},{"speaker":"Michael Mordak","startTime":72.899,"endTime":75.839,"body":"Karen had originally planned on"},{"speaker":"Michael Mordak","startTime":72.899,"endTime":75.839,"body":"pursuing a career in psychology."},{"speaker":"Michael Mordak","startTime":76.2,"endTime":78.99000000000001,"body":"However, found herself"},{"speaker":"Michael Mordak","startTime":76.2,"endTime":78.99000000000001,"body":"naturally drawn to the practice"},{"speaker":"Michael Mordak","startTime":79.03999999999999,"endTime":80.43,"body":"of optimizing processes."},{"speaker":"Michael Mordak","startTime":80.81,"endTime":83.09,"body":"This led her down a path that"},{"speaker":"Michael Mordak","startTime":80.81,"endTime":83.09,"body":"has allowed her to combine"},{"speaker":"Michael Mordak","startTime":83.12,"endTime":86.1,"body":"her skills of organizing chaos"},{"speaker":"Michael Mordak","startTime":83.12,"endTime":86.1,"body":"and understanding behavior,"},{"speaker":"Michael Mordak","startTime":86.499,"endTime":89.08,"body":"where she now deals with"},{"speaker":"Michael Mordak","startTime":86.499,"endTime":89.08,"body":"managing cross cultural teams."},{"speaker":"Michael Mordak","startTime":89.3,"endTime":91.649,"body":"We'll hear about Karen's journey"},{"speaker":"Michael Mordak","startTime":89.3,"endTime":91.649,"body":"as a digital project manager,"},{"speaker":"Michael Mordak","startTime":91.85,"endTime":95.04,"body":"the struggles of working on"},{"speaker":"Michael Mordak","startTime":91.85,"endTime":95.04,"body":"small teams, how toxic companies"},{"speaker":"Michael Mordak","startTime":95.04,"endTime":97.81,"body":"can make you a better PM, and"},{"speaker":"Michael Mordak","startTime":95.04,"endTime":97.81,"body":"why it can be best to approach"},{"speaker":"Michael Mordak","startTime":97.86,"endTime":99.28,"body":"each project differently."},{"speaker":"Michael Mordak","startTime":99.58,"endTime":101.41,"body":"So Karen, thank you so much."},{"speaker":"Michael Mordak","startTime":101.429,"endTime":103.05,"body":"It's so good to see you here."},{"speaker":"Michael Mordak","startTime":103.119,"endTime":106.069,"body":"I know that our listeners can't"},{"speaker":"Michael Mordak","startTime":103.119,"endTime":106.069,"body":"see you, but it's nice for me"},{"speaker":"Michael Mordak","startTime":106.069,"endTime":107.209,"body":"to get to see you as we chat."},{"speaker":"Michael Mordak","startTime":107.41,"endTime":110.49,"body":"Let's jump straight into"},{"speaker":"Michael Mordak","startTime":107.41,"endTime":110.49,"body":"it because you have a very"},{"speaker":"Michael Mordak","startTime":110.82000000000001,"endTime":113.78,"body":"wonderful background and where"},{"speaker":"Michael Mordak","startTime":110.82000000000001,"endTime":113.78,"body":"you get to work with in a"},{"speaker":"Michael Mordak","startTime":113.78,"endTime":115.0,"body":"very international settings."},{"speaker":"Michael Mordak","startTime":115.07000000000001,"endTime":117.25,"body":"You mentioned to me that"},{"speaker":"Michael Mordak","startTime":115.07000000000001,"endTime":117.25,"body":"you've been working with people"},{"speaker":"Michael Mordak","startTime":117.25,"endTime":119.68900000000001,"body":"from all different types of"},{"speaker":"Michael Mordak","startTime":117.25,"endTime":119.68900000000001,"body":"cultures dealt with language"},{"speaker":"Michael Mordak","startTime":119.69,"endTime":120.58,"body":"barriers in different ways."},{"speaker":"Michael Mordak","startTime":120.949,"endTime":123.299,"body":"But before we get some of that"},{"speaker":"Michael Mordak","startTime":120.949,"endTime":123.299,"body":"stuff, I would love to know"},{"speaker":"Michael Mordak","startTime":123.35,"endTime":126.225,"body":"what you thought that you would"},{"speaker":"Michael Mordak","startTime":123.35,"endTime":126.225,"body":"be when you grew up, like when"},{"speaker":"Michael Mordak","startTime":126.225,"endTime":128.265,"body":"you were younger, what kind of"},{"speaker":"Michael Mordak","startTime":126.225,"endTime":128.265,"body":"your dream job that you were"},{"speaker":"Michael Mordak","startTime":128.265,"endTime":129.265,"body":"hoping to achieve one day?"},{"speaker":"Karen Chong","startTime":129.535,"endTime":131.425,"body":"Well, thank"},{"speaker":"Karen Chong","startTime":129.535,"endTime":131.425,"body":"you for having me, Michael."},{"speaker":"Karen Chong","startTime":131.635,"endTime":134.065,"body":"I'm very excited to be"},{"speaker":"Karen Chong","startTime":131.635,"endTime":134.065,"body":"sharing my experience with"},{"speaker":"Karen Chong","startTime":134.124,"endTime":136.115,"body":"our members community."},{"speaker":"Karen Chong","startTime":136.554,"endTime":140.48399999999998,"body":"I was thinking back on what"},{"speaker":"Karen Chong","startTime":136.554,"endTime":140.48399999999998,"body":"I want to be when I grew up."},{"speaker":"Karen Chong","startTime":140.774,"endTime":143.344,"body":"And then I realized I've only"},{"speaker":"Karen Chong","startTime":140.774,"endTime":143.344,"body":"really thought about one thing."},{"speaker":"Karen Chong","startTime":143.935,"endTime":146.74,"body":"It needs to pay me money,"},{"speaker":"Karen Chong","startTime":143.935,"endTime":146.74,"body":"I don't need to go to"},{"speaker":"Karen Chong","startTime":146.74,"endTime":149.51,"body":"school forever for it,"},{"speaker":"Karen Chong","startTime":146.74,"endTime":149.51,"body":"and it needs to be legal."},{"speaker":"Karen Chong","startTime":149.82999999999998,"endTime":152.83,"body":"I think those were the"},{"speaker":"Karen Chong","startTime":149.82999999999998,"endTime":152.83,"body":"three things that I have"},{"speaker":"Karen Chong","startTime":152.84,"endTime":153.929,"body":"actually thought about."},{"speaker":"Karen Chong","startTime":154.319,"endTime":157.09,"body":"Other than that, it has never"},{"speaker":"Karen Chong","startTime":154.319,"endTime":157.09,"body":"really been an occupation"},{"speaker":"Karen Chong","startTime":157.1,"endTime":160.699,"body":"that I felt strongly enough"},{"speaker":"Karen Chong","startTime":157.1,"endTime":160.699,"body":"to write it in an essay,"},{"speaker":"Karen Chong","startTime":160.699,"endTime":161.77,"body":"whatever we're asked to."},{"speaker":"Karen Chong","startTime":162.099,"endTime":165.47,"body":"So even when I was little,"},{"speaker":"Karen Chong","startTime":162.099,"endTime":165.47,"body":"I just wanted to do"},{"speaker":"Karen Chong","startTime":165.47,"endTime":166.319,"body":"what needs to be done."},{"speaker":"Michael Mordak","startTime":166.58,"endTime":167.819,"body":"Yeah,"},{"speaker":"Michael Mordak","startTime":166.58,"endTime":167.819,"body":"that makes sense."},{"speaker":"Michael Mordak","startTime":167.96,"endTime":170.42,"body":"I'm curious, what, was there"},{"speaker":"Michael Mordak","startTime":167.96,"endTime":170.42,"body":"anything that you had in"},{"speaker":"Michael Mordak","startTime":170.42,"endTime":171.98,"body":"your mind that you wanted"},{"speaker":"Michael Mordak","startTime":170.42,"endTime":171.98,"body":"to do that was ruled out"},{"speaker":"Michael Mordak","startTime":172.02,"endTime":173.17,"body":"because of one of those rules?"},{"speaker":"Karen Chong","startTime":173.449,"endTime":175.48,"body":"Yes, I want"},{"speaker":"Karen Chong","startTime":173.449,"endTime":175.48,"body":"it to do psychology."},{"speaker":"Karen Chong","startTime":175.52,"endTime":177.249,"body":"I consider psychology"},{"speaker":"Karen Chong","startTime":175.52,"endTime":177.249,"body":"for a little bit."},{"speaker":"Karen Chong","startTime":177.559,"endTime":180.65,"body":"I rolled it out in college"},{"speaker":"Karen Chong","startTime":177.559,"endTime":180.65,"body":"because I didn't like"},{"speaker":"Karen Chong","startTime":180.65,"endTime":184.1,"body":"writing essays and there"},{"speaker":"Karen Chong","startTime":180.65,"endTime":184.1,"body":"were lots of essays writing."},{"speaker":"Karen Chong","startTime":184.23,"endTime":188.299,"body":"And I thought if I need it"},{"speaker":"Karen Chong","startTime":184.23,"endTime":188.299,"body":"to stay in school or if an"},{"speaker":"Karen Chong","startTime":188.329,"endTime":191.269,"body":"undergrad doesn't help me and"},{"speaker":"Karen Chong","startTime":188.329,"endTime":191.269,"body":"I need to get like with the"},{"speaker":"Karen Chong","startTime":191.269,"endTime":194.529,"body":"masters or anything, that would"},{"speaker":"Karen Chong","startTime":191.269,"endTime":194.529,"body":"make me stay in school longer."},{"speaker":"Karen Chong","startTime":195.069,"endTime":197.959,"body":"And I think where I ended up"},{"speaker":"Karen Chong","startTime":195.069,"endTime":197.959,"body":"right now, I'm more in the"},{"speaker":"Karen Chong","startTime":197.969,"endTime":202.107,"body":"marketing side of PMing, and"},{"speaker":"Karen Chong","startTime":197.969,"endTime":202.107,"body":"that has to do with psychology."},{"speaker":"Karen Chong","startTime":202.107,"endTime":205.299,"body":"So I think that's like the"},{"speaker":"Karen Chong","startTime":202.107,"endTime":205.299,"body":"weakest link I can draw."},{"speaker":"Michael Mordak","startTime":205.869,"endTime":206.109,"body":"Yeah."},{"speaker":"Michael Mordak","startTime":206.129,"endTime":208.839,"body":"I mean, I was going to make"},{"speaker":"Michael Mordak","startTime":206.129,"endTime":208.839,"body":"that same comment that I think"},{"speaker":"Michael Mordak","startTime":208.879,"endTime":211.159,"body":"a background in psychology"},{"speaker":"Michael Mordak","startTime":208.879,"endTime":211.159,"body":"actually gives you a pretty"},{"speaker":"Michael Mordak","startTime":211.159,"endTime":214.279,"body":"big advantage when it comes"},{"speaker":"Michael Mordak","startTime":211.159,"endTime":214.279,"body":"to project managing, because"},{"speaker":"Michael Mordak","startTime":214.659,"endTime":216.789,"body":"you have to understand the"},{"speaker":"Michael Mordak","startTime":214.659,"endTime":216.789,"body":"way that people work together"},{"speaker":"Michael Mordak","startTime":216.789,"endTime":218.989,"body":"and the way that they don't"},{"speaker":"Michael Mordak","startTime":216.789,"endTime":218.989,"body":"work together, for example."},{"speaker":"Michael Mordak","startTime":219.449,"endTime":221.264,"body":"And a lot of that comes"},{"speaker":"Michael Mordak","startTime":219.449,"endTime":221.264,"body":"back to just psychology"},{"speaker":"Michael Mordak","startTime":221.274,"endTime":223.354,"body":"and understanding"},{"speaker":"Michael Mordak","startTime":221.274,"endTime":223.354,"body":"behaviors and humans."},{"speaker":"Michael Mordak","startTime":223.684,"endTime":226.154,"body":"Do you find that you use"},{"speaker":"Michael Mordak","startTime":223.684,"endTime":226.154,"body":"that background in psychology"},{"speaker":"Michael Mordak","startTime":226.154,"endTime":227.844,"body":"quite a bit when you're"},{"speaker":"Michael Mordak","startTime":226.154,"endTime":227.844,"body":"working on your projects?"},{"speaker":"Karen Chong","startTime":228.024,"endTime":228.964,"body":"Absolutely."},{"speaker":"Karen Chong","startTime":229.014,"endTime":233.144,"body":"I think it helps me put myself"},{"speaker":"Karen Chong","startTime":229.014,"endTime":233.144,"body":"in the other person's shoe."},{"speaker":"Karen Chong","startTime":233.744,"endTime":237.204,"body":"It can be a client, it can"},{"speaker":"Karen Chong","startTime":233.744,"endTime":237.204,"body":"be a coworker, but I try"},{"speaker":"Karen Chong","startTime":237.204,"endTime":240.164,"body":"to think about what their"},{"speaker":"Karen Chong","startTime":237.204,"endTime":240.164,"body":"next step is going to be."},{"speaker":"Karen Chong","startTime":240.164,"endTime":243.214,"body":"And then I can just guess what"},{"speaker":"Karen Chong","startTime":240.164,"endTime":243.214,"body":"the reaction is going to be"},{"speaker":"Karen Chong","startTime":243.214,"endTime":246.264,"body":"to what I'm about to tell them"},{"speaker":"Karen Chong","startTime":243.214,"endTime":246.264,"body":"or what they need to do and"},{"speaker":"Karen Chong","startTime":246.264,"endTime":249.979,"body":"kind of frame my request or my"},{"speaker":"Karen Chong","startTime":246.264,"endTime":249.979,"body":"statement to them differently."},{"speaker":"Karen Chong","startTime":250.249,"endTime":252.779,"body":"If I know that I'm talking"},{"speaker":"Karen Chong","startTime":250.249,"endTime":252.779,"body":"to someone who tends to"},{"speaker":"Karen Chong","startTime":252.789,"endTime":256.829,"body":"react immediately, then I'll"},{"speaker":"Karen Chong","startTime":252.789,"endTime":256.829,"body":"tell it in the most calming"},{"speaker":"Karen Chong","startTime":256.839,"endTime":260.159,"body":"way possible and kind of"},{"speaker":"Karen Chong","startTime":256.839,"endTime":260.159,"body":"like a doctor about to tell"},{"speaker":"Karen Chong","startTime":260.159,"endTime":262.139,"body":"you, you have some issues."},{"speaker":"Karen Chong","startTime":262.349,"endTime":264.639,"body":"But if it's someone who"},{"speaker":"Karen Chong","startTime":262.349,"endTime":264.639,"body":"understands who wants all the"},{"speaker":"Karen Chong","startTime":264.639,"endTime":267.889,"body":"information, then, of course,"},{"speaker":"Karen Chong","startTime":264.639,"endTime":267.889,"body":"I prepare everything in my"},{"speaker":"Karen Chong","startTime":267.889,"endTime":270.81899999999996,"body":"pocket before telling them"},{"speaker":"Karen Chong","startTime":267.889,"endTime":270.81899999999996,"body":"anything or approaching them."},{"speaker":"Michael Mordak","startTime":271.029,"endTime":273.719,"body":"I would love to"},{"speaker":"Michael Mordak","startTime":271.029,"endTime":273.719,"body":"know, so you had this kind of"},{"speaker":"Michael Mordak","startTime":273.719,"endTime":277.159,"body":"desire for, to pursue something"},{"speaker":"Michael Mordak","startTime":273.719,"endTime":277.159,"body":"in psychology, but you ended up"},{"speaker":"Michael Mordak","startTime":277.209,"endTime":279.789,"body":"straying from that a little bit"},{"speaker":"Michael Mordak","startTime":277.209,"endTime":279.789,"body":"and went down a different path."},{"speaker":"Michael Mordak","startTime":280.259,"endTime":282.48900000000003,"body":"Could you give us a bit"},{"speaker":"Michael Mordak","startTime":280.259,"endTime":282.48900000000003,"body":"more insight into kind"},{"speaker":"Michael Mordak","startTime":282.48900000000003,"endTime":285.22900000000004,"body":"of your journey and how"},{"speaker":"Michael Mordak","startTime":282.48900000000003,"endTime":285.22900000000004,"body":"you accidentally ended up"},{"speaker":"Michael Mordak","startTime":285.279,"endTime":286.419,"body":"becoming a project manager?"},{"speaker":"Karen Chong","startTime":286.619,"endTime":287.039,"body":"Yeah."},{"speaker":"Karen Chong","startTime":287.049,"endTime":291.60400000000004,"body":"I think all of my jobs have"},{"speaker":"Karen Chong","startTime":287.049,"endTime":291.60400000000004,"body":"been around coordinating,"},{"speaker":"Karen Chong","startTime":291.68399999999997,"endTime":295.18399999999997,"body":"making sure that people who"},{"speaker":"Karen Chong","startTime":291.68399999999997,"endTime":295.18399999999997,"body":"needs to do their work or needs"},{"speaker":"Karen Chong","startTime":295.18399999999997,"endTime":298.86400000000003,"body":"to make decision have what"},{"speaker":"Karen Chong","startTime":295.18399999999997,"endTime":298.86400000000003,"body":"they need to do their job."},{"speaker":"Karen Chong","startTime":299.054,"endTime":303.44399999999996,"body":"So it has always been like"},{"speaker":"Karen Chong","startTime":299.054,"endTime":303.44399999999996,"body":"in an enabler type situation."},{"speaker":"Karen Chong","startTime":303.644,"endTime":307.83399999999995,"body":"And I think the job that I had"},{"speaker":"Karen Chong","startTime":303.644,"endTime":307.83399999999995,"body":"that most closely related to"},{"speaker":"Karen Chong","startTime":307.83399999999995,"endTime":310.22400000000005,"body":"program management or project"},{"speaker":"Karen Chong","startTime":307.83399999999995,"endTime":310.22400000000005,"body":"management is when I was an"},{"speaker":"Karen Chong","startTime":310.22400000000005,"endTime":312.60400000000004,"body":"account manager at an ad agency."},{"speaker":"Karen Chong","startTime":312.764,"endTime":316.45399999999995,"body":"And I realized I gravitated"},{"speaker":"Karen Chong","startTime":312.764,"endTime":316.45399999999995,"body":"more towards making sure all"},{"speaker":"Karen Chong","startTime":316.45399999999995,"endTime":320.09900000000005,"body":"our campaigns are run properly,"},{"speaker":"Karen Chong","startTime":316.45399999999995,"endTime":320.09900000000005,"body":"all our projects are done"},{"speaker":"Karen Chong","startTime":320.09900000000005,"endTime":323.009,"body":"properly, more so than building"},{"speaker":"Karen Chong","startTime":320.09900000000005,"endTime":323.009,"body":"a relationship with the client."},{"speaker":"Karen Chong","startTime":323.259,"endTime":325.84900000000005,"body":"So I think that's just"},{"speaker":"Karen Chong","startTime":323.259,"endTime":325.84900000000005,"body":"my natural tendency to"},{"speaker":"Karen Chong","startTime":325.84900000000005,"endTime":328.57899999999995,"body":"see things through and I"},{"speaker":"Karen Chong","startTime":325.84900000000005,"endTime":328.57899999999995,"body":"care more about everything"},{"speaker":"Karen Chong","startTime":328.57899999999995,"endTime":329.649,"body":"needs to be done right."},{"speaker":"Karen Chong","startTime":329.73900000000003,"endTime":332.904,"body":"So I think that's when I"},{"speaker":"Karen Chong","startTime":329.73900000000003,"endTime":332.904,"body":"really started to have a"},{"speaker":"Karen Chong","startTime":332.904,"endTime":336.44399999999996,"body":"job that relates to that and"},{"speaker":"Karen Chong","startTime":332.904,"endTime":336.44399999999996,"body":"then it wasn't until the next"},{"speaker":"Karen Chong","startTime":336.44399999999996,"endTime":339.31399999999996,"body":"career opportunity that my"},{"speaker":"Karen Chong","startTime":336.44399999999996,"endTime":339.31399999999996,"body":"title is actually project"},{"speaker":"Karen Chong","startTime":339.31399999999996,"endTime":342.86400000000003,"body":"manager and it's project"},{"speaker":"Karen Chong","startTime":339.31399999999996,"endTime":342.86400000000003,"body":"manager digital marketing"},{"speaker":"Karen Chong","startTime":343.004,"endTime":344.36400000000003,"body":"in a financial institution."},{"speaker":"Karen Chong","startTime":344.47400000000005,"endTime":347.524,"body":"So, quite a bit different"},{"speaker":"Karen Chong","startTime":344.47400000000005,"endTime":347.524,"body":"from an ad agency setting,"},{"speaker":"Karen Chong","startTime":347.904,"endTime":349.93399999999997,"body":"but the skills that are"},{"speaker":"Karen Chong","startTime":347.904,"endTime":349.93399999999997,"body":"required is the same."},{"speaker":"Karen Chong","startTime":350.154,"endTime":353.274,"body":"You got to be on top of things,"},{"speaker":"Karen Chong","startTime":350.154,"endTime":353.274,"body":"that I communicate well."},{"speaker":"Karen Chong","startTime":353.57399999999996,"endTime":356.48400000000004,"body":"You have to make sure everything"},{"speaker":"Karen Chong","startTime":353.57399999999996,"endTime":356.48400000000004,"body":"is done right, especially"},{"speaker":"Karen Chong","startTime":356.48400000000004,"endTime":359.244,"body":"in a financial institution"},{"speaker":"Karen Chong","startTime":356.48400000000004,"endTime":359.244,"body":"environment, because there's"},{"speaker":"Karen Chong","startTime":359.244,"endTime":360.33399999999995,"body":"a lot of regulations."},{"speaker":"Karen Chong","startTime":360.384,"endTime":365.34400000000005,"body":"And even marketing, you need"},{"speaker":"Karen Chong","startTime":360.384,"endTime":365.34400000000005,"body":"to be able to pass any sort"},{"speaker":"Karen Chong","startTime":365.34400000000005,"endTime":369.804,"body":"of audit if you have to change"},{"speaker":"Karen Chong","startTime":365.34400000000005,"endTime":369.804,"body":"records or just have your ducks"},{"speaker":"Karen Chong","startTime":369.804,"endTime":371.59400000000005,"body":"in a row if anything is audited."},{"speaker":"Michael Mordak","startTime":372.11400000000003,"endTime":373.23400000000004,"body":"Yeah,"},{"speaker":"Michael Mordak","startTime":372.11400000000003,"endTime":373.23400000000004,"body":"that makes a lot of sense."},{"speaker":"Michael Mordak","startTime":373.534,"endTime":375.904,"body":"I mean, I want to jump back to"},{"speaker":"Michael Mordak","startTime":373.534,"endTime":375.904,"body":"the role you had before that was"},{"speaker":"Michael Mordak","startTime":375.904,"endTime":376.97400000000005,"body":"on the, in the ad agency space."},{"speaker":"Michael Mordak","startTime":377.43399999999997,"endTime":379.60400000000004,"body":"Did you find that you"},{"speaker":"Michael Mordak","startTime":377.43399999999997,"endTime":379.60400000000004,"body":"were kind of PMing in your"},{"speaker":"Michael Mordak","startTime":379.60400000000004,"endTime":380.634,"body":"account management role?"},{"speaker":"Michael Mordak","startTime":380.764,"endTime":383.60400000000004,"body":"And was project manager"},{"speaker":"Michael Mordak","startTime":380.764,"endTime":383.60400000000004,"body":"like role that existed at"},{"speaker":"Michael Mordak","startTime":383.60400000000004,"endTime":385.70399999999995,"body":"that agency, or did you"},{"speaker":"Michael Mordak","startTime":383.60400000000004,"endTime":385.70399999999995,"body":"invent it as you went along?"},{"speaker":"Karen Chong","startTime":386.654,"endTime":387.874,"body":"So it didn't exist."},{"speaker":"Karen Chong","startTime":388.06399999999996,"endTime":392.144,"body":"And at that time I didn't"},{"speaker":"Karen Chong","startTime":388.06399999999996,"endTime":392.144,"body":"even realize account managers"},{"speaker":"Karen Chong","startTime":392.144,"endTime":394.70399999999995,"body":"and project managers are"},{"speaker":"Karen Chong","startTime":392.144,"endTime":394.70399999999995,"body":"two different roles, because"},{"speaker":"Karen Chong","startTime":394.70399999999995,"endTime":395.60400000000004,"body":"I was just doing both."},{"speaker":"Karen Chong","startTime":395.83399999999995,"endTime":398.164,"body":"So it definitely did not"},{"speaker":"Karen Chong","startTime":395.83399999999995,"endTime":398.164,"body":"exist, but the account"},{"speaker":"Karen Chong","startTime":398.164,"endTime":400.994,"body":"manager basically just, you"},{"speaker":"Karen Chong","startTime":398.164,"endTime":400.994,"body":"just need to make sure that"},{"speaker":"Karen Chong","startTime":400.994,"endTime":404.59400000000005,"body":"clients are happy and that"},{"speaker":"Karen Chong","startTime":400.994,"endTime":404.59400000000005,"body":"are the team are delivering."},{"speaker":"Karen Chong","startTime":404.83399999999995,"endTime":407.524,"body":"So that's very much a"},{"speaker":"Karen Chong","startTime":404.83399999999995,"endTime":407.524,"body":"project manager's role too."},{"speaker":"Karen Chong","startTime":407.929,"endTime":410.71900000000005,"body":"So at the time it was only"},{"speaker":"Karen Chong","startTime":407.929,"endTime":410.71900000000005,"body":"one and the agency was"},{"speaker":"Karen Chong","startTime":410.71900000000005,"endTime":413.889,"body":"also a smaller office of"},{"speaker":"Karen Chong","startTime":410.71900000000005,"endTime":413.889,"body":"a bigger omnicom agency."},{"speaker":"Karen Chong","startTime":413.889,"endTime":417.23900000000003,"body":"So we cannot afford to"},{"speaker":"Karen Chong","startTime":413.889,"endTime":417.23900000000003,"body":"have one person for one"},{"speaker":"Karen Chong","startTime":417.23900000000003,"endTime":418.55899999999997,"body":"role, so that was why."},{"speaker":"Michael Mordak","startTime":418.679,"endTime":420.649,"body":"Yeah, that"},{"speaker":"Michael Mordak","startTime":418.679,"endTime":420.649,"body":"is such a common occurrence."},{"speaker":"Michael Mordak","startTime":420.799,"endTime":424.19899999999996,"body":"And I hear people talking"},{"speaker":"Michael Mordak","startTime":420.799,"endTime":424.19899999999996,"body":"about that all the time in the"},{"speaker":"Michael Mordak","startTime":424.19899999999996,"endTime":427.649,"body":"community discussion about how"},{"speaker":"Michael Mordak","startTime":424.19899999999996,"endTime":427.649,"body":"it'd be so nice to have just"},{"speaker":"Michael Mordak","startTime":427.669,"endTime":430.44899999999996,"body":"a single person to run the PM"},{"speaker":"Michael Mordak","startTime":427.669,"endTime":430.44899999999996,"body":"role, a single person to run"},{"speaker":"Michael Mordak","startTime":430.44899999999996,"endTime":431.509,"body":"the account management role."},{"speaker":"Michael Mordak","startTime":431.539,"endTime":433.539,"body":"But, you know, realistically,"},{"speaker":"Michael Mordak","startTime":431.539,"endTime":433.539,"body":"when it comes down to it,"},{"speaker":"Michael Mordak","startTime":433.56899999999996,"endTime":436.249,"body":"especially in smaller teams,"},{"speaker":"Michael Mordak","startTime":433.56899999999996,"endTime":436.249,"body":"you have somebody who's running"},{"speaker":"Michael Mordak","startTime":436.249,"endTime":437.57899999999995,"body":"all these multiple roles."},{"speaker":"Michael Mordak","startTime":437.679,"endTime":440.35900000000004,"body":"And in your case, they might"},{"speaker":"Michael Mordak","startTime":437.679,"endTime":440.35900000000004,"body":"not even understand that"},{"speaker":"Michael Mordak","startTime":440.35900000000004,"endTime":441.81899999999996,"body":"they're leading multiple roles."},{"speaker":"Karen Chong","startTime":443.669,"endTime":445.60900000000004,"body":"Yeah, I certainly"},{"speaker":"Karen Chong","startTime":443.669,"endTime":445.60900000000004,"body":"did not understand that."},{"speaker":"Michael Mordak","startTime":446.259,"endTime":446.669,"body":"Yeah."},{"speaker":"Michael Mordak","startTime":446.749,"endTime":447.899,"body":"Well, I'm glad"},{"speaker":"Michael Mordak","startTime":446.749,"endTime":447.899,"body":"that it worked out."},{"speaker":"Michael Mordak","startTime":447.899,"endTime":449.759,"body":"And then when you got to the"},{"speaker":"Michael Mordak","startTime":447.899,"endTime":449.759,"body":"financial institution that"},{"speaker":"Michael Mordak","startTime":449.759,"endTime":452.20899999999995,"body":"you were able to actually"},{"speaker":"Michael Mordak","startTime":449.759,"endTime":452.20899999999995,"body":"have PM in your title and"},{"speaker":"Michael Mordak","startTime":452.549,"endTime":454.639,"body":"but more of an identity"},{"speaker":"Michael Mordak","startTime":452.549,"endTime":454.639,"body":"associated with that position."},{"speaker":"Michael Mordak","startTime":455.269,"endTime":457.789,"body":"I would love to also find"},{"speaker":"Michael Mordak","startTime":455.269,"endTime":457.789,"body":"out, so when you came to"},{"speaker":"Michael Mordak","startTime":457.789,"endTime":459.69899999999996,"body":"this PM role, I mean, I know"},{"speaker":"Michael Mordak","startTime":457.789,"endTime":459.69899999999996,"body":"that you kind of said that"},{"speaker":"Michael Mordak","startTime":459.779,"endTime":462.149,"body":"you had a bit of a natural"},{"speaker":"Michael Mordak","startTime":459.779,"endTime":462.149,"body":"tendency to want to organize"},{"speaker":"Michael Mordak","startTime":462.159,"endTime":463.93899999999996,"body":"people and organize things"},{"speaker":"Michael Mordak","startTime":462.159,"endTime":463.93899999999996,"body":"and make sure that everything"},{"speaker":"Michael Mordak","startTime":463.93899999999996,"endTime":465.509,"body":"was following a schedule."},{"speaker":"Michael Mordak","startTime":465.759,"endTime":468.96900000000005,"body":"Were there any other ways,"},{"speaker":"Michael Mordak","startTime":465.759,"endTime":468.96900000000005,"body":"any other skills or concepts"},{"speaker":"Michael Mordak","startTime":468.97900000000004,"endTime":471.629,"body":"that you picked up from past"},{"speaker":"Michael Mordak","startTime":468.97900000000004,"endTime":471.629,"body":"experience that you felt"},{"speaker":"Michael Mordak","startTime":471.639,"endTime":474.269,"body":"gave you an advantage coming"},{"speaker":"Michael Mordak","startTime":471.639,"endTime":474.269,"body":"into project management?"},{"speaker":"Karen Chong","startTime":474.68899999999996,"endTime":476.94899999999996,"body":"I think"},{"speaker":"Karen Chong","startTime":474.68899999999996,"endTime":476.94899999999996,"body":"every single role"},{"speaker":"Karen Chong","startTime":477.18899999999996,"endTime":480.44899999999996,"body":"helps a person collect"},{"speaker":"Karen Chong","startTime":477.18899999999996,"endTime":480.44899999999996,"body":"experience along the way."},{"speaker":"Karen Chong","startTime":480.754,"endTime":484.94399999999996,"body":"But I would say the experience"},{"speaker":"Karen Chong","startTime":480.754,"endTime":484.94399999999996,"body":"that helped me most was actually"},{"speaker":"Karen Chong","startTime":484.94399999999996,"endTime":486.894,"body":"in a very toxic company."},{"speaker":"Karen Chong","startTime":487.044,"endTime":491.264,"body":"And by that I mean everything"},{"speaker":"Karen Chong","startTime":487.044,"endTime":491.264,"body":"is responded with a 'no'"},{"speaker":"Karen Chong","startTime":491.264,"endTime":492.11400000000003,"body":"or something negative."},{"speaker":"Karen Chong","startTime":492.45399999999995,"endTime":494.144,"body":"It's a very closed"},{"speaker":"Karen Chong","startTime":492.45399999999995,"endTime":494.144,"body":"mindset environment."},{"speaker":"Karen Chong","startTime":494.57899999999995,"endTime":498.999,"body":"And I think it helped me"},{"speaker":"Karen Chong","startTime":494.57899999999995,"endTime":498.999,"body":"anticipate any pushback and"},{"speaker":"Karen Chong","startTime":499.009,"endTime":503.429,"body":"be ready to either defend the"},{"speaker":"Karen Chong","startTime":499.009,"endTime":503.429,"body":"case or make, learn how to work"},{"speaker":"Karen Chong","startTime":503.429,"endTime":505.23900000000003,"body":"with the people, the naysayers."},{"speaker":"Karen Chong","startTime":505.799,"endTime":509.799,"body":"And also, I think, being"},{"speaker":"Karen Chong","startTime":505.799,"endTime":509.799,"body":"in that environment, I also"},{"speaker":"Karen Chong","startTime":509.799,"endTime":511.269,"body":"learned things the hard way."},{"speaker":"Karen Chong","startTime":511.32899999999995,"endTime":514.309,"body":"For example, if I need to"},{"speaker":"Karen Chong","startTime":511.32899999999995,"endTime":514.309,"body":"implement any new practice,"},{"speaker":"Karen Chong","startTime":514.409,"endTime":518.699,"body":"new changes, new procedures,"},{"speaker":"Karen Chong","startTime":514.409,"endTime":518.699,"body":"you need to talk to the people"},{"speaker":"Karen Chong","startTime":518.699,"endTime":520.089,"body":"who are impacted by that."},{"speaker":"Karen Chong","startTime":520.489,"endTime":523.049,"body":"Instead of just rolling"},{"speaker":"Karen Chong","startTime":520.489,"endTime":523.049,"body":"something out, I should"},{"speaker":"Karen Chong","startTime":523.059,"endTime":527.609,"body":"have either brainstorm with"},{"speaker":"Karen Chong","startTime":523.059,"endTime":527.609,"body":"them or at least float the"},{"speaker":"Karen Chong","startTime":527.609,"endTime":531.169,"body":"idea and understand how they"},{"speaker":"Karen Chong","startTime":527.609,"endTime":531.169,"body":"will be impacted and how"},{"speaker":"Karen Chong","startTime":531.169,"endTime":532.209,"body":"we can make this better."},{"speaker":"Karen Chong","startTime":532.519,"endTime":534.369,"body":"Because I was just"},{"speaker":"Karen Chong","startTime":532.519,"endTime":534.369,"body":"basically working with the"},{"speaker":"Karen Chong","startTime":534.379,"endTime":535.619,"body":"president of the company."},{"speaker":"Karen Chong","startTime":535.649,"endTime":539.024,"body":"We brainstormed something,"},{"speaker":"Karen Chong","startTime":535.649,"endTime":539.024,"body":"came up with this new practice"},{"speaker":"Karen Chong","startTime":539.024,"endTime":541.914,"body":"that we think will make our"},{"speaker":"Karen Chong","startTime":539.024,"endTime":541.914,"body":"projects better, roll it out."},{"speaker":"Karen Chong","startTime":542.164,"endTime":543.494,"body":"And the next thing I know,"},{"speaker":"Karen Chong","startTime":542.164,"endTime":543.494,"body":"somebody tapped me on the"},{"speaker":"Karen Chong","startTime":543.494,"endTime":547.704,"body":"shoulder, like his ears are"},{"speaker":"Karen Chong","startTime":543.494,"endTime":547.704,"body":"all red because he was so"},{"speaker":"Karen Chong","startTime":547.704,"endTime":549.004,"body":"angry reading the email."},{"speaker":"Karen Chong","startTime":549.004,"endTime":553.024,"body":"And then, if I would"},{"speaker":"Karen Chong","startTime":549.004,"endTime":553.024,"body":"have talked to different"},{"speaker":"Karen Chong","startTime":553.044,"endTime":556.084,"body":"areas and understand,"},{"speaker":"Karen Chong","startTime":553.044,"endTime":556.084,"body":"okay, we want to do this."},{"speaker":"Karen Chong","startTime":556.279,"endTime":559.2189999999999,"body":"What do we need to support that?"},{"speaker":"Karen Chong","startTime":559.259,"endTime":560.869,"body":"Like there are different,"},{"speaker":"Karen Chong","startTime":559.259,"endTime":560.869,"body":"there's five different"},{"speaker":"Karen Chong","startTime":560.869,"endTime":561.8489999999999,"body":"areas in the company."},{"speaker":"Karen Chong","startTime":561.999,"endTime":564.279,"body":"Not that big, but still, if"},{"speaker":"Karen Chong","startTime":561.999,"endTime":564.279,"body":"you have a small company,"},{"speaker":"Karen Chong","startTime":564.279,"endTime":565.369,"body":"everyone's doing everything."},{"speaker":"Karen Chong","startTime":565.539,"endTime":568.269,"body":"So if we need to enforce"},{"speaker":"Karen Chong","startTime":565.539,"endTime":568.269,"body":"something new, the people"},{"speaker":"Karen Chong","startTime":568.269,"endTime":570.519,"body":"are already like 150% booked."},{"speaker":"Karen Chong","startTime":570.629,"endTime":572.379,"body":"There's really no"},{"speaker":"Karen Chong","startTime":570.629,"endTime":572.379,"body":"time to satisfy that."},{"speaker":"Karen Chong","startTime":573.419,"endTime":576.009,"body":"So I think it's just natural"},{"speaker":"Karen Chong","startTime":573.419,"endTime":576.009,"body":"experience and being in a"},{"speaker":"Karen Chong","startTime":576.009,"endTime":580.439,"body":"very harsh environment kind of"},{"speaker":"Karen Chong","startTime":576.009,"endTime":580.439,"body":"helped me hone in my skills."},{"speaker":"Michael Mordak","startTime":580.654,"endTime":581.774,"body":"Well, I"},{"speaker":"Michael Mordak","startTime":580.654,"endTime":581.774,"body":"think, I mean, a lot of what"},{"speaker":"Michael Mordak","startTime":581.774,"endTime":584.014,"body":"you're saying too, just speaks"},{"speaker":"Michael Mordak","startTime":581.774,"endTime":584.014,"body":"directly to understanding"},{"speaker":"Michael Mordak","startTime":584.014,"endTime":586.7339999999999,"body":"change management and"},{"speaker":"Michael Mordak","startTime":584.014,"endTime":586.7339999999999,"body":"how to isolate the people"},{"speaker":"Michael Mordak","startTime":586.7339999999999,"endTime":588.014,"body":"that you need to speak to."},{"speaker":"Michael Mordak","startTime":588.014,"endTime":590.7139999999999,"body":"And again, we're going to"},{"speaker":"Michael Mordak","startTime":588.014,"endTime":590.7139999999999,"body":"circle back to this idea of"},{"speaker":"Michael Mordak","startTime":590.7139999999999,"endTime":592.554,"body":"psychology, but understanding"},{"speaker":"Michael Mordak","startTime":590.7139999999999,"endTime":592.554,"body":"how they're going to react"},{"speaker":"Michael Mordak","startTime":592.554,"endTime":594.444,"body":"in those situations and how"},{"speaker":"Michael Mordak","startTime":592.554,"endTime":594.444,"body":"they'll feel about that."},{"speaker":"Michael Mordak","startTime":594.824,"endTime":594.9739999999999,"body":"Yeah."},{"speaker":"Michael Mordak","startTime":594.9739999999999,"endTime":595.6039999999999,"body":"That's so interesting."},{"speaker":"Michael Mordak","startTime":595.6039999999999,"endTime":597.124,"body":"I love the way that you"},{"speaker":"Michael Mordak","startTime":595.6039999999999,"endTime":597.124,"body":"tied all that together."},{"speaker":"Michael Mordak","startTime":597.414,"endTime":599.4839999999999,"body":"And then I'd love to hear,"},{"speaker":"Michael Mordak","startTime":597.414,"endTime":599.4839999999999,"body":"so those were kind of areas"},{"speaker":"Michael Mordak","startTime":599.4839999999999,"endTime":602.274,"body":"where you were able to"},{"speaker":"Michael Mordak","startTime":599.4839999999999,"endTime":602.274,"body":"bring in skills and things"},{"speaker":"Michael Mordak","startTime":602.274,"endTime":603.034,"body":"you learned over the years."},{"speaker":"Michael Mordak","startTime":603.284,"endTime":606.009,"body":"But when you came into your"},{"speaker":"Michael Mordak","startTime":603.284,"endTime":606.009,"body":"role as a project manager, where"},{"speaker":"Michael Mordak","startTime":606.009,"endTime":608.769,"body":"did you understand or realize"},{"speaker":"Michael Mordak","startTime":606.009,"endTime":608.769,"body":"you still needed to upskill?"},{"speaker":"Michael Mordak","startTime":608.799,"endTime":610.8589999999999,"body":"Where were the areas where"},{"speaker":"Michael Mordak","startTime":608.799,"endTime":610.8589999999999,"body":"you were lacking and you knew"},{"speaker":"Michael Mordak","startTime":610.869,"endTime":613.669,"body":"you still needed to work on"},{"speaker":"Michael Mordak","startTime":610.869,"endTime":613.669,"body":"those things in order to really"},{"speaker":"Michael Mordak","startTime":613.899,"endTime":614.899,"body":"be able to make an impact?"},{"speaker":"Karen Chong","startTime":615.269,"endTime":619.009,"body":"I think it's"},{"speaker":"Karen Chong","startTime":615.269,"endTime":619.009,"body":"formalizing my methodology."},{"speaker":"Karen Chong","startTime":619.069,"endTime":622.709,"body":"So it wasn't until I think"},{"speaker":"Karen Chong","startTime":619.069,"endTime":622.709,"body":"2 jobs after my digital"},{"speaker":"Karen Chong","startTime":622.709,"endTime":626.3589999999999,"body":"marketing project manager"},{"speaker":"Karen Chong","startTime":622.709,"endTime":626.3589999999999,"body":"job, where I took project"},{"speaker":"Karen Chong","startTime":626.369,"endTime":629.129,"body":"management classes and then"},{"speaker":"Karen Chong","startTime":626.369,"endTime":629.129,"body":"ultimately got certified."},{"speaker":"Karen Chong","startTime":629.459,"endTime":632.959,"body":"I think the certification is"},{"speaker":"Karen Chong","startTime":629.459,"endTime":632.959,"body":"more just having the title,"},{"speaker":"Karen Chong","startTime":633.029,"endTime":636.3589999999999,"body":"but it was the actual class"},{"speaker":"Karen Chong","startTime":633.029,"endTime":636.3589999999999,"body":"that I took that I realized,"},{"speaker":"Karen Chong","startTime":636.429,"endTime":638.639,"body":"Oh, these things that I have"},{"speaker":"Karen Chong","startTime":636.429,"endTime":638.639,"body":"been doing all these years,"},{"speaker":"Karen Chong","startTime":638.829,"endTime":641.1089999999999,"body":"it's actually a real process."},{"speaker":"Karen Chong","startTime":641.569,"endTime":646.629,"body":"And kind of just gave me the"},{"speaker":"Karen Chong","startTime":641.569,"endTime":646.629,"body":"idea and taught me how I can do"},{"speaker":"Karen Chong","startTime":646.629,"endTime":650.959,"body":"it more consistently every time,"},{"speaker":"Karen Chong","startTime":646.629,"endTime":650.959,"body":"because I know that I need to"},{"speaker":"Karen Chong","startTime":651.399,"endTime":652.519,"body":"plan a timeline, for example."},{"speaker":"Karen Chong","startTime":652.829,"endTime":657.139,"body":"But I can rely on these inputs"},{"speaker":"Karen Chong","startTime":652.829,"endTime":657.139,"body":"so that my timeline is more"},{"speaker":"Karen Chong","startTime":657.179,"endTime":659.369,"body":"accurate or more realistic."},{"speaker":"Karen Chong","startTime":659.389,"endTime":663.3639999999999,"body":"And then understanding how, what"},{"speaker":"Karen Chong","startTime":659.389,"endTime":663.3639999999999,"body":"process I could go through to"},{"speaker":"Karen Chong","startTime":663.374,"endTime":666.5939999999999,"body":"make changes so that I'm not"},{"speaker":"Karen Chong","startTime":663.374,"endTime":666.5939999999999,"body":"just pushing it out because"},{"speaker":"Karen Chong","startTime":666.6139999999999,"endTime":668.8639999999999,"body":"of the web designers that he"},{"speaker":"Karen Chong","startTime":666.6139999999999,"endTime":668.8639999999999,"body":"needs to more days, I think."},{"speaker":"Karen Chong","startTime":669.074,"endTime":673.434,"body":"So I think that solidifying"},{"speaker":"Karen Chong","startTime":669.074,"endTime":673.434,"body":"what I already know, but I'm"},{"speaker":"Karen Chong","startTime":673.434,"endTime":676.184,"body":"just doing it because it feels"},{"speaker":"Karen Chong","startTime":673.434,"endTime":676.184,"body":"like the right thing to do."},{"speaker":"Karen Chong","startTime":676.414,"endTime":678.924,"body":"I think that helped a lot"},{"speaker":"Karen Chong","startTime":676.414,"endTime":678.924,"body":"and it's just in larger"},{"speaker":"Karen Chong","startTime":678.924,"endTime":681.6039999999999,"body":"organizations where that"},{"speaker":"Karen Chong","startTime":678.924,"endTime":681.6039999999999,"body":"really comes into play."},{"speaker":"Karen Chong","startTime":681.784,"endTime":684.4839999999999,"body":"If you're in a really"},{"speaker":"Karen Chong","startTime":681.784,"endTime":684.4839999999999,"body":"small, say 5 people start"},{"speaker":"Karen Chong","startTime":684.4839999999999,"endTime":687.434,"body":"up, then those things get"},{"speaker":"Karen Chong","startTime":684.4839999999999,"endTime":687.434,"body":"brushed to the sideways."},{"speaker":"Michael Mordak","startTime":687.619,"endTime":688.309,"body":"No,"},{"speaker":"Michael Mordak","startTime":687.619,"endTime":688.309,"body":"that's wonderful."},{"speaker":"Michael Mordak","startTime":688.309,"endTime":689.329,"body":"I think that's great insight."},{"speaker":"Michael Mordak","startTime":689.5989999999999,"endTime":691.419,"body":"And then I want to just jump"},{"speaker":"Michael Mordak","startTime":689.5989999999999,"endTime":691.419,"body":"back on something that you"},{"speaker":"Michael Mordak","startTime":691.459,"endTime":693.689,"body":"mentioned using the things"},{"speaker":"Michael Mordak","startTime":691.459,"endTime":693.689,"body":"you've learned, whether"},{"speaker":"Michael Mordak","startTime":693.689,"endTime":695.769,"body":"they were skills that you"},{"speaker":"Michael Mordak","startTime":693.689,"endTime":695.769,"body":"brought over or areas where"},{"speaker":"Michael Mordak","startTime":695.769,"endTime":697.879,"body":"you were able to upscale"},{"speaker":"Michael Mordak","startTime":695.769,"endTime":697.879,"body":"and things that you were"},{"speaker":"Michael Mordak","startTime":697.879,"endTime":700.419,"body":"able to work on once you got"},{"speaker":"Michael Mordak","startTime":697.879,"endTime":700.419,"body":"into this, into the role."},{"speaker":"Michael Mordak","startTime":700.679,"endTime":702.389,"body":"I'd love to know how you're"},{"speaker":"Michael Mordak","startTime":700.679,"endTime":702.389,"body":"applying those things and"},{"speaker":"Michael Mordak","startTime":702.4889999999999,"endTime":704.899,"body":"what I'd love to hear from"},{"speaker":"Michael Mordak","startTime":702.4889999999999,"endTime":704.899,"body":"you is, so using the areas"},{"speaker":"Michael Mordak","startTime":705.199,"endTime":707.459,"body":"that those natural skills"},{"speaker":"Michael Mordak","startTime":705.199,"endTime":707.459,"body":"and concepts that you had"},{"speaker":"Michael Mordak","startTime":707.459,"endTime":708.679,"body":"learned from previous roles."},{"speaker":"Michael Mordak","startTime":708.929,"endTime":711.119,"body":"And then also the areas where"},{"speaker":"Michael Mordak","startTime":708.929,"endTime":711.119,"body":"you were able to work on"},{"speaker":"Michael Mordak","startTime":711.119,"endTime":712.049,"body":"once you came into the role."},{"speaker":"Michael Mordak","startTime":712.559,"endTime":714.3389999999999,"body":"I'd love to hear from you, like,"},{"speaker":"Michael Mordak","startTime":712.559,"endTime":714.3389999999999,"body":"how are you putting those things"},{"speaker":"Michael Mordak","startTime":714.3389999999999,"endTime":717.149,"body":"together and how you're changing"},{"speaker":"Michael Mordak","startTime":714.3389999999999,"endTime":717.149,"body":"digital project management?"},{"speaker":"Michael Mordak","startTime":717.149,"endTime":718.929,"body":"But I guess, is there a way that"},{"speaker":"Michael Mordak","startTime":717.149,"endTime":718.929,"body":"you feel that you're actually"},{"speaker":"Michael Mordak","startTime":718.929,"endTime":721.519,"body":"changing digital project"},{"speaker":"Michael Mordak","startTime":718.929,"endTime":721.519,"body":"management or is there anything"},{"speaker":"Michael Mordak","startTime":721.519,"endTime":725.319,"body":"that you're doing differently"},{"speaker":"Michael Mordak","startTime":721.519,"endTime":725.319,"body":"from the standard PM ways, the"},{"speaker":"Michael Mordak","startTime":725.319,"endTime":728.2189999999999,"body":"standard way of doing things"},{"speaker":"Michael Mordak","startTime":725.319,"endTime":728.2189999999999,"body":"within your company right now?"},{"speaker":"Karen Chong","startTime":728.634,"endTime":728.924,"body":"Yeah."},{"speaker":"Karen Chong","startTime":729.054,"endTime":731.674,"body":"Oh, I think maybe instead"},{"speaker":"Karen Chong","startTime":729.054,"endTime":731.674,"body":"of saying changing digital"},{"speaker":"Karen Chong","startTime":731.674,"endTime":735.304,"body":"project management, like just"},{"speaker":"Karen Chong","startTime":731.674,"endTime":735.304,"body":"changing, yeah, I don't know."},{"speaker":"Karen Chong","startTime":735.374,"endTime":738.334,"body":"Like we can think about how to"},{"speaker":"Karen Chong","startTime":735.374,"endTime":738.334,"body":"phrase that a little bit too."},{"speaker":"Michael Mordak","startTime":738.4639999999999,"endTime":739.924,"body":"I mean, I"},{"speaker":"Michael Mordak","startTime":738.4639999999999,"endTime":739.924,"body":"guess the question really is,"},{"speaker":"Michael Mordak","startTime":740.004,"endTime":742.1039999999999,"body":"are there any processes that"},{"speaker":"Michael Mordak","startTime":740.004,"endTime":742.1039999999999,"body":"you do differently that are"},{"speaker":"Michael Mordak","startTime":742.1039999999999,"endTime":744.824,"body":"maybe out of the norm based"},{"speaker":"Michael Mordak","startTime":742.1039999999999,"endTime":744.824,"body":"on things that you've learned"},{"speaker":"Michael Mordak","startTime":744.884,"endTime":746.444,"body":"from previous experience?"},{"speaker":"Karen Chong","startTime":746.634,"endTime":750.629,"body":"I think it's"},{"speaker":"Karen Chong","startTime":746.634,"endTime":750.629,"body":"tailoring the standard, kind of"},{"speaker":"Karen Chong","startTime":751.009,"endTime":755.3389999999999,"body":"adapting to who you're working"},{"speaker":"Karen Chong","startTime":751.009,"endTime":755.3389999999999,"body":"with and the team culture."},{"speaker":"Karen Chong","startTime":755.949,"endTime":758.8389999999999,"body":"I think that's what I do"},{"speaker":"Karen Chong","startTime":755.949,"endTime":758.8389999999999,"body":"a little bit differently."},{"speaker":"Karen Chong","startTime":759.019,"endTime":762.059,"body":"I don't kick off every single"},{"speaker":"Karen Chong","startTime":759.019,"endTime":762.059,"body":"project exactly the same way."},{"speaker":"Karen Chong","startTime":762.2289999999999,"endTime":765.509,"body":"I use the same template to"},{"speaker":"Karen Chong","startTime":762.2289999999999,"endTime":765.509,"body":"build the kickoff deck, but"},{"speaker":"Karen Chong","startTime":765.569,"endTime":768.909,"body":"other than that, it all depends"},{"speaker":"Karen Chong","startTime":765.569,"endTime":768.909,"body":"on who the team is, what the"},{"speaker":"Karen Chong","startTime":768.909,"endTime":772.319,"body":"project is about, and who's"},{"speaker":"Karen Chong","startTime":768.909,"endTime":772.319,"body":"gonna be in the kickoff."},{"speaker":"Karen Chong","startTime":772.4689999999999,"endTime":774.8389999999999,"body":"So that, like I tailor"},{"speaker":"Karen Chong","startTime":772.4689999999999,"endTime":774.8389999999999,"body":"that, and then also how"},{"speaker":"Karen Chong","startTime":774.879,"endTime":775.929,"body":"I interact with the team."},{"speaker":"Karen Chong","startTime":776.419,"endTime":779.544,"body":"Because it depends on"},{"speaker":"Karen Chong","startTime":776.419,"endTime":779.544,"body":"both project types and the"},{"speaker":"Karen Chong","startTime":779.544,"endTime":782.6039999999999,"body":"personalities that are in the"},{"speaker":"Karen Chong","startTime":779.544,"endTime":782.6039999999999,"body":"team, whether like a daily"},{"speaker":"Karen Chong","startTime":782.6039999999999,"endTime":786.294,"body":"stand up is useful, or you"},{"speaker":"Karen Chong","startTime":782.6039999999999,"endTime":786.294,"body":"can see that people dread"},{"speaker":"Karen Chong","startTime":786.334,"endTime":788.694,"body":"the daily stand up and it's"},{"speaker":"Karen Chong","startTime":786.334,"endTime":788.694,"body":"not really adding value."},{"speaker":"Karen Chong","startTime":788.824,"endTime":791.294,"body":"So I think that approach"},{"speaker":"Karen Chong","startTime":788.824,"endTime":791.294,"body":"is slightly different."},{"speaker":"Karen Chong","startTime":791.304,"endTime":793.894,"body":"Some PMs, they may just"},{"speaker":"Karen Chong","startTime":791.304,"endTime":793.894,"body":"do the exact same way."},{"speaker":"Karen Chong","startTime":794.304,"endTime":798.4739999999999,"body":"It's nice that it's consistent,"},{"speaker":"Karen Chong","startTime":794.304,"endTime":798.4739999999999,"body":"but if it's a consistent method"},{"speaker":"Karen Chong","startTime":798.934,"endTime":802.174,"body":"with different players, then"},{"speaker":"Karen Chong","startTime":798.934,"endTime":802.174,"body":"it may or may not work fine."},{"speaker":"Karen Chong","startTime":802.2339999999999,"endTime":805.664,"body":"If you're training the company"},{"speaker":"Karen Chong","startTime":802.2339999999999,"endTime":805.664,"body":"to follow this exactly for"},{"speaker":"Karen Chong","startTime":805.674,"endTime":808.8439999999999,"body":"everything project, we want"},{"speaker":"Karen Chong","startTime":805.674,"endTime":808.8439999999999,"body":"everything to be consistent,"},{"speaker":"Karen Chong","startTime":809.134,"endTime":813.204,"body":"then yes, I may need to do"},{"speaker":"Karen Chong","startTime":809.134,"endTime":813.204,"body":"things in a less tailored way."},{"speaker":"Karen Chong","startTime":813.654,"endTime":816.744,"body":"But as long as the general"},{"speaker":"Karen Chong","startTime":813.654,"endTime":816.744,"body":"is consistent, how you"},{"speaker":"Karen Chong","startTime":816.744,"endTime":820.124,"body":"execute your day to day,"},{"speaker":"Karen Chong","startTime":816.744,"endTime":820.124,"body":"I think I take a different"},{"speaker":"Karen Chong","startTime":820.124,"endTime":821.144,"body":"approach for every project."},{"speaker":"Michael Mordak","startTime":821.514,"endTime":822.174,"body":"That's wonderful."},{"speaker":"Michael Mordak","startTime":822.204,"endTime":824.4789999999999,"body":"That makes a lot of sense"},{"speaker":"Michael Mordak","startTime":822.204,"endTime":824.4789999999999,"body":"and I think that I can really"},{"speaker":"Michael Mordak","startTime":824.4789999999999,"endTime":827.619,"body":"hear how that aligns with your"},{"speaker":"Michael Mordak","startTime":824.4789999999999,"endTime":827.619,"body":"background in psychology, just"},{"speaker":"Michael Mordak","startTime":827.809,"endTime":830.379,"body":"understanding and knowing that"},{"speaker":"Michael Mordak","startTime":827.809,"endTime":830.379,"body":"people are going to take and"},{"speaker":"Michael Mordak","startTime":830.379,"endTime":831.579,"body":"receive information differently."},{"speaker":"Michael Mordak","startTime":831.5989999999999,"endTime":834.499,"body":"And so being able to just"},{"speaker":"Michael Mordak","startTime":831.5989999999999,"endTime":834.499,"body":"quickly adapt and tailor"},{"speaker":"Michael Mordak","startTime":834.499,"endTime":837.119,"body":"things to the team and project"},{"speaker":"Michael Mordak","startTime":834.499,"endTime":837.119,"body":"that you're working on."},{"speaker":"Michael Mordak","startTime":837.179,"endTime":838.019,"body":"I think that makes"},{"speaker":"Michael Mordak","startTime":837.179,"endTime":838.019,"body":"a lot of sense."},{"speaker":"Michael Mordak","startTime":838.449,"endTime":839.679,"body":"And it's a really neat approach."},{"speaker":"Michael Mordak","startTime":839.829,"endTime":840.289,"body":"Amazing."},{"speaker":"Michael Mordak","startTime":840.659,"endTime":843.129,"body":"Well, before we wrap up, I"},{"speaker":"Michael Mordak","startTime":840.659,"endTime":843.129,"body":"just wanted to give you an"},{"speaker":"Michael Mordak","startTime":843.129,"endTime":845.619,"body":"opportunity if you wanted"},{"speaker":"Michael Mordak","startTime":843.129,"endTime":845.619,"body":"to share any exciting wins"},{"speaker":"Michael Mordak","startTime":845.619,"endTime":848.009,"body":"that you've had in your role"},{"speaker":"Michael Mordak","startTime":845.619,"endTime":848.009,"body":"recently, what's the coolest"},{"speaker":"Michael Mordak","startTime":848.009,"endTime":849.4689999999999,"body":"thing you're working on"},{"speaker":"Michael Mordak","startTime":848.009,"endTime":849.4689999999999,"body":"right now or anything that"},{"speaker":"Michael Mordak","startTime":849.4689999999999,"endTime":850.389,"body":"you've delivered recently?"},{"speaker":"Karen Chong","startTime":850.579,"endTime":851.2289999999999,"body":"Oh, yes."},{"speaker":"Karen Chong","startTime":851.319,"endTime":855.799,"body":"So I have been working on this"},{"speaker":"Karen Chong","startTime":851.319,"endTime":855.799,"body":"internal implementation project"},{"speaker":"Karen Chong","startTime":856.009,"endTime":857.179,"body":"since the beginning of the year."},{"speaker":"Karen Chong","startTime":857.639,"endTime":860.999,"body":"It was supposed to be"},{"speaker":"Karen Chong","startTime":857.639,"endTime":860.999,"body":"launched in New Year, I want"},{"speaker":"Karen Chong","startTime":860.999,"endTime":865.2389999999999,"body":"to say and I just launched"},{"speaker":"Karen Chong","startTime":860.999,"endTime":865.2389999999999,"body":"it the beginning of October."},{"speaker":"Karen Chong","startTime":865.429,"endTime":869.1089999999999,"body":"So, because it's an internal"},{"speaker":"Karen Chong","startTime":865.429,"endTime":869.1089999999999,"body":"project, the company values"},{"speaker":"Karen Chong","startTime":869.139,"endTime":872.7189999999999,"body":"doing it right more so than"},{"speaker":"Karen Chong","startTime":869.139,"endTime":872.7189999999999,"body":"simply just hitting a deadline."},{"speaker":"Karen Chong","startTime":873.029,"endTime":874.759,"body":"So that was really good"},{"speaker":"Karen Chong","startTime":873.029,"endTime":874.759,"body":"because there had been"},{"speaker":"Karen Chong","startTime":874.759,"endTime":876.559,"body":"some internal changes."},{"speaker":"Karen Chong","startTime":876.569,"endTime":879.389,"body":"So to put it simply, it's"},{"speaker":"Karen Chong","startTime":876.569,"endTime":879.389,"body":"a contract life cycle"},{"speaker":"Karen Chong","startTime":879.389,"endTime":880.274,"body":"management actually."},{"speaker":"Karen Chong","startTime":880.874,"endTime":885.6139999999999,"body":"And because we have workflow"},{"speaker":"Karen Chong","startTime":880.874,"endTime":885.6139999999999,"body":"changes internally, we"},{"speaker":"Karen Chong","startTime":885.6139999999999,"endTime":887.744,"body":"need to make changes to"},{"speaker":"Karen Chong","startTime":885.6139999999999,"endTime":887.744,"body":"the implementation so that"},{"speaker":"Karen Chong","startTime":887.744,"endTime":890.1139999999999,"body":"it will still meet the"},{"speaker":"Karen Chong","startTime":887.744,"endTime":890.1139999999999,"body":"needs of the business."},{"speaker":"Karen Chong","startTime":890.5939999999999,"endTime":893.3439999999999,"body":"So prioritizing and doing it"},{"speaker":"Karen Chong","startTime":890.5939999999999,"endTime":893.3439999999999,"body":"the right way and making it"},{"speaker":"Karen Chong","startTime":893.424,"endTime":896.1039999999999,"body":"useful rather than hitting"},{"speaker":"Karen Chong","startTime":893.424,"endTime":896.1039999999999,"body":"a deadline, I think that"},{"speaker":"Karen Chong","startTime":896.1039999999999,"endTime":897.424,"body":"was a really great decision."},{"speaker":"Karen Chong","startTime":897.744,"endTime":901.424,"body":"And we have rolled it out by"},{"speaker":"Karen Chong","startTime":897.744,"endTime":901.424,"body":"like three weeks already now."},{"speaker":"Karen Chong","startTime":901.424,"endTime":902.934,"body":"The user seems to be happy."},{"speaker":"Karen Chong","startTime":903.074,"endTime":906.3539999999999,"body":"There are obviously issues"},{"speaker":"Karen Chong","startTime":903.074,"endTime":906.3539999999999,"body":"that need to be worked out,"},{"speaker":"Karen Chong","startTime":906.6139999999999,"endTime":909.6139999999999,"body":"but we have gotten into a"},{"speaker":"Karen Chong","startTime":906.6139999999999,"endTime":909.6139999999999,"body":"good rhythm for the company"},{"speaker":"Karen Chong","startTime":909.664,"endTime":912.374,"body":"to actually adopt a tool"},{"speaker":"Karen Chong","startTime":909.664,"endTime":912.374,"body":"that help us streamline"},{"speaker":"Karen Chong","startTime":912.694,"endTime":913.934,"body":"a super manual process."},{"speaker":"Karen Chong","startTime":914.194,"endTime":915.194,"body":"So I think that was a win."},{"speaker":"Michael Mordak","startTime":915.264,"endTime":915.804,"body":"That's awesome."},{"speaker":"Michael Mordak","startTime":915.824,"endTime":916.794,"body":"No, that's so exciting."},{"speaker":"Michael Mordak","startTime":916.924,"endTime":918.394,"body":"It's always a win when"},{"speaker":"Michael Mordak","startTime":916.924,"endTime":918.394,"body":"you finally deliver."},{"speaker":"Michael Mordak","startTime":918.8639999999999,"endTime":920.2239999999999,"body":"Also, I'll call it"},{"speaker":"Michael Mordak","startTime":918.8639999999999,"endTime":920.2239999999999,"body":"the finished product."},{"speaker":"Michael Mordak","startTime":920.244,"endTime":922.7239999999999,"body":"Obviously, you know, there's"},{"speaker":"Michael Mordak","startTime":920.244,"endTime":922.7239999999999,"body":"always iterations and things to"},{"speaker":"Michael Mordak","startTime":922.7239999999999,"endTime":925.654,"body":"improve upon and bugs to fix,"},{"speaker":"Michael Mordak","startTime":922.7239999999999,"endTime":925.654,"body":"but yeah, getting it delivered."},{"speaker":"Michael Mordak","startTime":925.654,"endTime":928.434,"body":"And even if it is a bit behind"},{"speaker":"Michael Mordak","startTime":925.654,"endTime":928.434,"body":"schedule is always a big win."},{"speaker":"Michael Mordak","startTime":928.444,"endTime":929.174,"body":"That's awesome."},{"speaker":"Michael Mordak","startTime":929.184,"endTime":929.9739999999999,"body":"I'm glad you got that."},{"speaker":"Michael Mordak","startTime":930.454,"endTime":932.134,"body":"And actually, there's one"},{"speaker":"Michael Mordak","startTime":930.454,"endTime":932.134,"body":"more thing I wanted to tap"},{"speaker":"Michael Mordak","startTime":932.134,"endTime":934.154,"body":"into before we go, because"},{"speaker":"Michael Mordak","startTime":932.134,"endTime":934.154,"body":"you had mentioned you have"},{"speaker":"Michael Mordak","startTime":934.154,"endTime":936.574,"body":"a really unique kind of"},{"speaker":"Michael Mordak","startTime":934.154,"endTime":936.574,"body":"background working with in"},{"speaker":"Michael Mordak","startTime":936.574,"endTime":937.644,"body":"an international setting."},{"speaker":"Michael Mordak","startTime":937.9839999999999,"endTime":940.324,"body":"I was wondering, is the role"},{"speaker":"Michael Mordak","startTime":937.9839999999999,"endTime":940.324,"body":"you're in right now, a role"},{"speaker":"Michael Mordak","startTime":940.324,"endTime":942.124,"body":"in which you're working with"},{"speaker":"Michael Mordak","startTime":940.324,"endTime":942.124,"body":"people from different cultures"},{"speaker":"Michael Mordak","startTime":942.134,"endTime":943.2139999999999,"body":"or speaking different languages?"},{"speaker":"Michael Mordak","startTime":943.884,"endTime":947.164,"body":"Okay, so is this project kind"},{"speaker":"Michael Mordak","startTime":943.884,"endTime":947.164,"body":"of had to manage that internal"},{"speaker":"Michael Mordak","startTime":947.164,"endTime":949.624,"body":"project while communicating with"},{"speaker":"Michael Mordak","startTime":947.164,"endTime":949.624,"body":"people that maybe don't speak"},{"speaker":"Michael Mordak","startTime":949.624,"endTime":951.9639999999999,"body":"the same language or have the"},{"speaker":"Michael Mordak","startTime":949.624,"endTime":951.9639999999999,"body":"same values that they bring?"},{"speaker":"Karen Chong","startTime":952.8539999999999,"endTime":956.054,"body":"The project that"},{"speaker":"Karen Chong","startTime":952.8539999999999,"endTime":956.054,"body":"I mentioned, it was mostly just"},{"speaker":"Karen Chong","startTime":956.074,"endTime":958.8539999999999,"body":"in the U.S., but it's the other"},{"speaker":"Karen Chong","startTime":956.074,"endTime":958.8539999999999,"body":"projects that I'm in right now."},{"speaker":"Karen Chong","startTime":958.884,"endTime":962.664,"body":"So my company, we have"},{"speaker":"Karen Chong","startTime":958.884,"endTime":962.664,"body":"colleagues in Australia,"},{"speaker":"Karen Chong","startTime":962.664,"endTime":967.3439999999999,"body":"New Zealand, Colombia,"},{"speaker":"Karen Chong","startTime":962.664,"endTime":967.3439999999999,"body":"Israel, and Canada, and U.S."},{"speaker":"Karen Chong","startTime":967.394,"endTime":970.534,"body":"So you're talking about a whole"},{"speaker":"Karen Chong","startTime":967.394,"endTime":970.534,"body":"lot of different populations."},{"speaker":"Karen Chong","startTime":970.924,"endTime":974.2239999999999,"body":"And even in the States alone,"},{"speaker":"Karen Chong","startTime":970.924,"endTime":974.2239999999999,"body":"you have all these different"},{"speaker":"Karen Chong","startTime":974.2239999999999,"endTime":975.3539999999999,"body":"people in different backgrounds."},{"speaker":"Karen Chong","startTime":975.3539999999999,"endTime":978.684,"body":"They could be, it's not just"},{"speaker":"Karen Chong","startTime":975.3539999999999,"endTime":978.684,"body":"culture either, it's culture"},{"speaker":"Karen Chong","startTime":978.7339999999999,"endTime":980.304,"body":"and what field they're in."},{"speaker":"Karen Chong","startTime":980.584,"endTime":984.054,"body":"The combination of both"},{"speaker":"Karen Chong","startTime":980.584,"endTime":984.054,"body":"really trains someone on"},{"speaker":"Karen Chong","startTime":984.074,"endTime":986.784,"body":"how to communicate with"},{"speaker":"Karen Chong","startTime":984.074,"endTime":986.784,"body":"different parties effectively."},{"speaker":"Karen Chong","startTime":987.164,"endTime":990.174,"body":"So a little bit about"},{"speaker":"Karen Chong","startTime":987.164,"endTime":990.174,"body":"myself personally, I grew"},{"speaker":"Karen Chong","startTime":990.174,"endTime":993.2239999999999,"body":"up in San Francisco, but"},{"speaker":"Karen Chong","startTime":990.174,"endTime":993.2239999999999,"body":"I was born in Hong Kong."},{"speaker":"Karen Chong","startTime":993.434,"endTime":997.2139999999999,"body":"And since then I've moved"},{"speaker":"Karen Chong","startTime":993.434,"endTime":997.2139999999999,"body":"to Japan and I've lived"},{"speaker":"Karen Chong","startTime":997.244,"endTime":998.794,"body":"in Hong Kong as well."},{"speaker":"Karen Chong","startTime":999.264,"endTime":1001.084,"body":"And I moved back to"},{"speaker":"Karen Chong","startTime":999.264,"endTime":1001.084,"body":"San Francisco and now"},{"speaker":"Karen Chong","startTime":1001.1139999999999,"endTime":1002.494,"body":"I'm in London, UK."},{"speaker":"Karen Chong","startTime":1002.8539999999999,"endTime":1006.8539999999999,"body":"So I've lived and worked with"},{"speaker":"Karen Chong","startTime":1002.8539999999999,"endTime":1006.8539999999999,"body":"a lot of different people."},{"speaker":"Karen Chong","startTime":1006.884,"endTime":1009.9689999999999,"body":"And then some cultures,"},{"speaker":"Karen Chong","startTime":1006.884,"endTime":1009.9689999999999,"body":"there's like a low context"},{"speaker":"Karen Chong","startTime":1009.9689999999999,"endTime":1010.9889999999999,"body":"and a high concept."},{"speaker":"Karen Chong","startTime":1011.2189999999999,"endTime":1013.299,"body":"Some cultures, it doesn't"},{"speaker":"Karen Chong","startTime":1011.2189999999999,"endTime":1013.299,"body":"matter, it's less to"},{"speaker":"Karen Chong","startTime":1013.299,"endTime":1016.639,"body":"do with ethnicity, but"},{"speaker":"Karen Chong","startTime":1013.299,"endTime":1016.639,"body":"how their brain works."},{"speaker":"Karen Chong","startTime":1016.939,"endTime":1018.929,"body":"You don't need to"},{"speaker":"Karen Chong","startTime":1016.939,"endTime":1018.929,"body":"spell everything out"},{"speaker":"Karen Chong","startTime":1018.9889999999999,"endTime":1020.429,"body":"as long as it's clear."},{"speaker":"Karen Chong","startTime":1020.709,"endTime":1024.579,"body":"Some, you really need to"},{"speaker":"Karen Chong","startTime":1020.709,"endTime":1024.579,"body":"give them step by step for"},{"speaker":"Karen Chong","startTime":1024.579,"endTime":1028.2440000000001,"body":"them to really answer your"},{"speaker":"Karen Chong","startTime":1024.579,"endTime":1028.2440000000001,"body":"questions the way you ask it."},{"speaker":"Karen Chong","startTime":1028.534,"endTime":1032.184,"body":"So understanding that helped"},{"speaker":"Karen Chong","startTime":1028.534,"endTime":1032.184,"body":"me keep things simple,"},{"speaker":"Karen Chong","startTime":1032.874,"endTime":1036.364,"body":"because it doesn't hurt if"},{"speaker":"Karen Chong","startTime":1032.874,"endTime":1036.364,"body":"your sentences are simple."},{"speaker":"Karen Chong","startTime":1036.614,"endTime":1038.724,"body":"Like stick to the,"},{"speaker":"Karen Chong","startTime":1036.614,"endTime":1038.724,"body":"if you're trying to"},{"speaker":"Karen Chong","startTime":1038.724,"endTime":1040.5240000000001,"body":"convince a stakeholder,"},{"speaker":"Karen Chong","startTime":1038.724,"endTime":1040.5240000000001,"body":"then that's different."},{"speaker":"Karen Chong","startTime":1040.574,"endTime":1043.584,"body":"But if you're trying to convey,"},{"speaker":"Karen Chong","startTime":1040.574,"endTime":1043.584,"body":"this is the outcome of the"},{"speaker":"Karen Chong","startTime":1043.584,"endTime":1046.2640000000001,"body":"meeting, and this is what"},{"speaker":"Karen Chong","startTime":1043.584,"endTime":1046.2640000000001,"body":"people need to do, I think"},{"speaker":"Karen Chong","startTime":1046.374,"endTime":1047.764,"body":"keeping it simple is better."},{"speaker":"Karen Chong","startTime":1047.984,"endTime":1051.704,"body":"So being a project"},{"speaker":"Karen Chong","startTime":1047.984,"endTime":1051.704,"body":"manager, communication"},{"speaker":"Karen Chong","startTime":1051.704,"endTime":1053.714,"body":"is key to our success."},{"speaker":"Karen Chong","startTime":1053.984,"endTime":1056.444,"body":"You need to talk to"},{"speaker":"Karen Chong","startTime":1053.984,"endTime":1056.444,"body":"developers, you may be"},{"speaker":"Karen Chong","startTime":1056.444,"endTime":1057.984,"body":"talking to senior executives."},{"speaker":"Karen Chong","startTime":1058.484,"endTime":1061.224,"body":"So those are really different"},{"speaker":"Karen Chong","startTime":1058.484,"endTime":1061.224,"body":"roles and the level of"},{"speaker":"Karen Chong","startTime":1061.224,"endTime":1063.634,"body":"information you tell them"},{"speaker":"Karen Chong","startTime":1061.224,"endTime":1063.634,"body":"is totally different."},{"speaker":"Karen Chong","startTime":1064.204,"endTime":1068.584,"body":"And having the exposure to"},{"speaker":"Karen Chong","startTime":1064.204,"endTime":1068.584,"body":"talk to different people"},{"speaker":"Karen Chong","startTime":1068.714,"endTime":1071.384,"body":"and from different cultures"},{"speaker":"Karen Chong","startTime":1068.714,"endTime":1071.384,"body":"in different settings."},{"speaker":"Karen Chong","startTime":1071.684,"endTime":1076.894,"body":"So if you compare a developer"},{"speaker":"Karen Chong","startTime":1071.684,"endTime":1076.894,"body":"from Colombia and a baker from"},{"speaker":"Karen Chong","startTime":1076.894,"endTime":1080.524,"body":"Japan but working in New York,"},{"speaker":"Karen Chong","startTime":1076.894,"endTime":1080.524,"body":"the way you talk to those"},{"speaker":"Karen Chong","startTime":1080.5539999999999,"endTime":1081.764,"body":"two are completely different."},{"speaker":"Karen Chong","startTime":1081.894,"endTime":1085.684,"body":"So it's kind of, nobody will"},{"speaker":"Karen Chong","startTime":1081.894,"endTime":1085.684,"body":"know right away how to talk"},{"speaker":"Karen Chong","startTime":1085.684,"endTime":1088.999,"body":"to people unless you're like"},{"speaker":"Karen Chong","startTime":1085.684,"endTime":1088.999,"body":"a linguist and you're very"},{"speaker":"Karen Chong","startTime":1089.249,"endTime":1092.899,"body":"well spoken in different"},{"speaker":"Karen Chong","startTime":1089.249,"endTime":1092.899,"body":"cultures all over the world."},{"speaker":"Karen Chong","startTime":1093.089,"endTime":1096.689,"body":"But it's like picking up"},{"speaker":"Karen Chong","startTime":1093.089,"endTime":1096.689,"body":"on cues and maybe just"},{"speaker":"Karen Chong","startTime":1096.689,"endTime":1098.959,"body":"observing the first few"},{"speaker":"Karen Chong","startTime":1096.689,"endTime":1098.959,"body":"times you interact with"},{"speaker":"Karen Chong","startTime":1098.959,"endTime":1101.559,"body":"them and see how they react."},{"speaker":"Karen Chong","startTime":1101.649,"endTime":1105.129,"body":"Or if you ask them a question,"},{"speaker":"Karen Chong","startTime":1101.649,"endTime":1105.129,"body":"they answer something that is"},{"speaker":"Karen Chong","startTime":1105.149,"endTime":1108.709,"body":"not what you're asking for kind"},{"speaker":"Karen Chong","startTime":1105.149,"endTime":1108.709,"body":"of just instead of repeating"},{"speaker":"Karen Chong","startTime":1108.709,"endTime":1110.539,"body":"what you said exactly the same."},{"speaker":"Karen Chong","startTime":1110.819,"endTime":1114.129,"body":"What I do is ask something"},{"speaker":"Karen Chong","startTime":1110.819,"endTime":1114.129,"body":"slightly different to understand"},{"speaker":"Karen Chong","startTime":1114.209,"endTime":1116.189,"body":"why they answered me that way."},{"speaker":"Karen Chong","startTime":1116.6689999999999,"endTime":1119.889,"body":"And then that sometimes"},{"speaker":"Karen Chong","startTime":1116.6689999999999,"endTime":1119.889,"body":"makes me realize, oh, he"},{"speaker":"Karen Chong","startTime":1119.889,"endTime":1121.4089999999999,"body":"thought I said this word."},{"speaker":"Karen Chong","startTime":1121.719,"endTime":1123.309,"body":"But no, it's this other thing."},{"speaker":"Karen Chong","startTime":1123.319,"endTime":1126.489,"body":"So then I will try to"},{"speaker":"Karen Chong","startTime":1123.319,"endTime":1126.489,"body":"elaborate more on what I"},{"speaker":"Karen Chong","startTime":1126.489,"endTime":1130.0439999999999,"body":"ask, instead of repeating the"},{"speaker":"Karen Chong","startTime":1126.489,"endTime":1130.0439999999999,"body":"question the exact same way."},{"speaker":"Karen Chong","startTime":1130.074,"endTime":1131.634,"body":"The confusion just goes on."},{"speaker":"Michael Mordak","startTime":1131.724,"endTime":1132.244,"body":"That's awesome."},{"speaker":"Michael Mordak","startTime":1132.264,"endTime":1133.7939999999999,"body":"Well, I mean, I really"},{"speaker":"Michael Mordak","startTime":1132.264,"endTime":1133.7939999999999,"body":"appreciate that."},{"speaker":"Michael Mordak","startTime":1133.914,"endTime":1137.134,"body":"So what I've gathered from that"},{"speaker":"Michael Mordak","startTime":1133.914,"endTime":1137.134,"body":"is that if we have anybody who's"},{"speaker":"Michael Mordak","startTime":1137.274,"endTime":1139.414,"body":"working with an international"},{"speaker":"Michael Mordak","startTime":1137.274,"endTime":1139.414,"body":"team or working with people"},{"speaker":"Michael Mordak","startTime":1139.414,"endTime":1141.524,"body":"from across different cultures,"},{"speaker":"Michael Mordak","startTime":1139.414,"endTime":1141.524,"body":"then you'd be a great resource."},{"speaker":"Michael Mordak","startTime":1142.059,"endTime":1143.9289999999999,"body":"Maybe I can send them your"},{"speaker":"Michael Mordak","startTime":1142.059,"endTime":1143.9289999999999,"body":"way now if they have any"},{"speaker":"Michael Mordak","startTime":1143.9289999999999,"endTime":1145.809,"body":"questions about how they"},{"speaker":"Michael Mordak","startTime":1143.9289999999999,"endTime":1145.809,"body":"can best communicate across"},{"speaker":"Michael Mordak","startTime":1145.809,"endTime":1146.499,"body":"their different teams."},{"speaker":"Karen Chong","startTime":1146.759,"endTime":1147.079,"body":"Yeah."},{"speaker":"Karen Chong","startTime":1147.109,"endTime":1150.969,"body":"Like I may not be able to give"},{"speaker":"Karen Chong","startTime":1147.109,"endTime":1150.969,"body":"them prescribed action plans,"},{"speaker":"Karen Chong","startTime":1151.1589999999999,"endTime":1155.259,"body":"but I can help them understand"},{"speaker":"Karen Chong","startTime":1151.1589999999999,"endTime":1155.259,"body":"of like, instead of saying it"},{"speaker":"Karen Chong","startTime":1155.259,"endTime":1158.439,"body":"this way, you can cut down half"},{"speaker":"Karen Chong","startTime":1155.259,"endTime":1158.439,"body":"the number of words that you"},{"speaker":"Karen Chong","startTime":1158.439,"endTime":1159.959,"body":"use and it means the same thing."},{"speaker":"Michael Mordak","startTime":1161.1689999999999,"endTime":1161.939,"body":"And that's amazing."},{"speaker":"Michael Mordak","startTime":1162.189,"endTime":1162.989,"body":"Yeah, awesome."},{"speaker":"Michael Mordak","startTime":1162.999,"endTime":1164.4289999999999,"body":"Well, I'm so glad we're"},{"speaker":"Michael Mordak","startTime":1162.999,"endTime":1164.4289999999999,"body":"able to share that."},{"speaker":"Michael Mordak","startTime":1164.599,"endTime":1167.319,"body":"I just wanted to thank you"},{"speaker":"Michael Mordak","startTime":1164.599,"endTime":1167.319,"body":"one more time for taking"},{"speaker":"Michael Mordak","startTime":1167.319,"endTime":1168.329,"body":"your time out of your day."},{"speaker":"Michael Mordak","startTime":1168.329,"endTime":1169.789,"body":"I know that it's a little"},{"speaker":"Michael Mordak","startTime":1168.329,"endTime":1169.789,"body":"bit later where you are"},{"speaker":"Michael Mordak","startTime":1169.829,"endTime":1170.899,"body":"in London right now."},{"speaker":"Michael Mordak","startTime":1170.939,"endTime":1173.729,"body":"So I appreciate you meeting"},{"speaker":"Michael Mordak","startTime":1170.939,"endTime":1173.729,"body":"with me after hours just to"},{"speaker":"Michael Mordak","startTime":1173.729,"endTime":1176.599,"body":"be able to talk a little bit"},{"speaker":"Michael Mordak","startTime":1173.729,"endTime":1176.599,"body":"about your experience and what"},{"speaker":"Michael Mordak","startTime":1176.599,"endTime":1180.6689999999999,"body":"you've learned and to give"},{"speaker":"Michael Mordak","startTime":1176.599,"endTime":1180.6689999999999,"body":"people an opportunity to get to"},{"speaker":"Michael Mordak","startTime":1180.6689999999999,"endTime":1183.479,"body":"know you better and know that"},{"speaker":"Michael Mordak","startTime":1180.6689999999999,"endTime":1183.479,"body":"if they have questions about"},{"speaker":"Michael Mordak","startTime":1183.489,"endTime":1185.299,"body":"these things, then they can"},{"speaker":"Michael Mordak","startTime":1183.489,"endTime":1185.299,"body":"approach you in the community."},{"speaker":"Michael Mordak","startTime":1185.4289999999999,"endTime":1187.049,"body":"Yeah, and I really appreciate"},{"speaker":"Michael Mordak","startTime":1185.4289999999999,"endTime":1187.049,"body":"all the insight that you"},{"speaker":"Michael Mordak","startTime":1187.049,"endTime":1187.879,"body":"share in there as well."},{"speaker":"Michael Mordak","startTime":1187.899,"endTime":1188.489,"body":"It's amazing."},{"speaker":"Michael Mordak","startTime":1188.489,"endTime":1192.069,"body":"So thank you for being a really"},{"speaker":"Michael Mordak","startTime":1188.489,"endTime":1192.069,"body":"helpful person in the community"},{"speaker":"Michael Mordak","startTime":1192.069,"endTime":1194.289,"body":"and sharing your knowledge"},{"speaker":"Michael Mordak","startTime":1192.069,"endTime":1194.289,"body":"and also the time today."},{"speaker":"Michael Mordak","startTime":1194.379,"endTime":1194.939,"body":"I appreciate it."},{"speaker":"Karen Chong","startTime":1195.119,"endTime":1196.639,"body":"Thank you"},{"speaker":"Karen Chong","startTime":1195.119,"endTime":1196.639,"body":"very much for having me."},{"speaker":"Karen Chong","startTime":1196.769,"endTime":1198.9289999999999,"body":"I love sharing my experience"},{"speaker":"Karen Chong","startTime":1196.769,"endTime":1198.9289999999999,"body":"with the community."},{"speaker":"Michael Mordak","startTime":1199.139,"endTime":1199.519,"body":"That's awesome."},{"speaker":"Michael Mordak","startTime":1199.619,"endTime":1200.719,"body":"All right, we'll"},{"speaker":"Michael Mordak","startTime":1199.619,"endTime":1200.719,"body":"chat soon in Slack."},{"speaker":"Michael Mordak","startTime":1203.009,"endTime":1204.989,"body":"Thanks for tuning into our"},{"speaker":"Michael Mordak","startTime":1203.009,"endTime":1204.989,"body":"Member Spotlight with Karen."},{"speaker":"Michael Mordak","startTime":1205.484,"endTime":1207.964,"body":"She has so much more knowledge"},{"speaker":"Michael Mordak","startTime":1205.484,"endTime":1207.964,"body":"and insight to share with"},{"speaker":"Michael Mordak","startTime":1207.964,"endTime":1210.574,"body":"you, so come chat with us"},{"speaker":"Michael Mordak","startTime":1207.964,"endTime":1210.574,"body":"in the Slack channel, along"},{"speaker":"Michael Mordak","startTime":1210.574,"endTime":1212.984,"body":"with our entire community"},{"speaker":"Michael Mordak","startTime":1210.574,"endTime":1212.984,"body":"of digital project managers."},{"speaker":"Michael Mordak","startTime":1213.214,"endTime":1215.264,"body":"You can learn more about"},{"speaker":"Michael Mordak","startTime":1213.214,"endTime":1215.264,"body":"membership on our website at"},{"speaker":"Michael Mordak","startTime":1215.314,"endTime":1217.944,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Michael Mordak","startTime":1218.014,"endTime":1219.864,"body":"Until next time,"},{"speaker":"Michael Mordak","startTime":1218.014,"endTime":1219.864,"body":"thanks for listening."}]}