{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.16,"endTime":28.450000000000003,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.16,"endTime":28.450000000000003,"body":"thanks for tuning in!"},{"speaker":"Galen Low","startTime":28.450000000000003,"endTime":31.060000000000002,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.450000000000003,"endTime":31.060000000000002,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.39,"endTime":33.97,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.39,"endTime":33.97,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.97,"endTime":36.22,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.97,"endTime":36.22,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":36.22,"endTime":39.040000000000006,"body":"get connected so that we can"},{"speaker":"Galen 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impactful, or at least"},{"speaker":"Galen Low","startTime":53.730000000000004,"endTime":57.33,"body":"just a bit less painful."},{"speaker":"Galen Low","startTime":57.64,"endTime":60.78,"body":"Joining me today is Projjal"},{"speaker":"Galen Low","startTime":57.64,"endTime":60.78,"body":"Ghatak, CEO and Founder of"},{"speaker":"Galen Low","startTime":60.819,"endTime":64.479,"body":"OnLoop, a Gen AI company"},{"speaker":"Galen Low","startTime":60.819,"endTime":64.479,"body":"focused on making managers and"},{"speaker":"Galen Low","startTime":64.479,"endTime":68.0,"body":"teams as effective as possible"},{"speaker":"Galen Low","startTime":64.479,"endTime":68.0,"body":"in a hybrid working world."},{"speaker":"Galen Low","startTime":68.27000000000001,"endTime":69.755,"body":"Projjal, thanks for"},{"speaker":"Galen Low","startTime":68.27000000000001,"endTime":69.755,"body":"joining me today."},{"speaker":"Projjal Ghatak","startTime":70.005,"endTime":71.455,"body":"Thanks Galen,"},{"speaker":"Projjal Ghatak","startTime":70.005,"endTime":71.455,"body":"thank you for having me."},{"speaker":"Galen Low","startTime":71.67500000000001,"endTime":72.875,"body":"I was really"},{"speaker":"Galen Low","startTime":71.67500000000001,"endTime":72.875,"body":"interested when I heard"},{"speaker":"Galen Low","startTime":72.875,"endTime":75.025,"body":"about just your company"},{"speaker":"Galen Low","startTime":72.875,"endTime":75.025,"body":"and your product overall."},{"speaker":"Galen Low","startTime":75.14500000000001,"endTime":76.935,"body":"It's something we've been"},{"speaker":"Galen Low","startTime":75.14500000000001,"endTime":76.935,"body":"talking about in the community,"},{"speaker":"Galen Low","startTime":76.935,"endTime":80.16499999999999,"body":"just like how to drive"},{"speaker":"Galen Low","startTime":76.935,"endTime":80.16499999999999,"body":"performance in a project"},{"speaker":"Galen 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just talk a bit"},{"speaker":"Galen Low","startTime":93.13,"endTime":94.75,"body":"about your background?"},{"speaker":"Galen Low","startTime":94.75,"endTime":96.86,"body":"I found it really interesting,"},{"speaker":"Galen Low","startTime":94.75,"endTime":96.86,"body":"and I know there's a"},{"speaker":"Galen Low","startTime":96.86,"endTime":97.93,"body":"lot of different facets."},{"speaker":"Galen Low","startTime":98.2,"endTime":99.99,"body":"Could you just tell our"},{"speaker":"Galen Low","startTime":98.2,"endTime":99.99,"body":"listeners a bit about your"},{"speaker":"Galen Low","startTime":100.01,"endTime":103.32000000000001,"body":"journey leading up to when"},{"speaker":"Galen Low","startTime":100.01,"endTime":103.32000000000001,"body":"you founded OnLoop in 2020?"},{"speaker":"Projjal Ghatak","startTime":103.61,"endTime":104.05,"body":"Sure."},{"speaker":"Projjal Ghatak","startTime":104.15,"endTime":107.31,"body":"So I started my career in"},{"speaker":"Projjal Ghatak","startTime":104.15,"endTime":107.31,"body":"management consulting in"},{"speaker":"Projjal Ghatak","startTime":107.31,"endTime":109.06,"body":"Southeast Asia, actually."},{"speaker":"Projjal Ghatak","startTime":109.18,"endTime":112.28,"body":"Accenture Strategy had just"},{"speaker":"Projjal Ghatak","startTime":109.18,"endTime":112.28,"body":"built out a new practice in"},{"speaker":"Projjal Ghatak","startTime":112.28,"endTime":114.77,"body":"Southeast Asia, so I joined"},{"speaker":"Projjal Ghatak","startTime":112.28,"endTime":114.77,"body":"them right after undergrad"},{"speaker":"Projjal Ghatak","startTime":115.07000000000001,"endTime":117.18,"body":"and spend the first three,"},{"speaker":"Projjal Ghatak","startTime":115.07000000000001,"endTime":117.18,"body":"four years of my life in"},{"speaker":"Projjal Ghatak","startTime":117.21000000000001,"endTime":118.29,"body":"consulting project teams."},{"speaker":"Projjal Ghatak","startTime":118.29,"endTime":121.04,"body":"And I'm sure we'll go back"},{"speaker":"Projjal Ghatak","startTime":118.29,"endTime":121.04,"body":"to that as we talk about"},{"speaker":"Projjal Ghatak","startTime":121.22,"endTime":124.27,"body":"sort of food feedback in a"},{"speaker":"Projjal Ghatak","startTime":121.22,"endTime":124.27,"body":"project management capacity."},{"speaker":"Projjal Ghatak","startTime":124.46000000000001,"endTime":126.62,"body":"I then went to Stanford"},{"speaker":"Projjal Ghatak","startTime":124.46000000000001,"endTime":126.62,"body":"business school for my MBA"},{"speaker":"Projjal Ghatak","startTime":126.62,"endTime":129.78,"body":"and in many ways, did not"},{"speaker":"Projjal Ghatak","startTime":126.62,"endTime":129.78,"body":"want to go down a traditional"},{"speaker":"Projjal Ghatak","startTime":129.82,"endTime":131.36,"body":"career after business school."},{"speaker":"Projjal Ghatak","startTime":131.36,"endTime":133.54000000000002,"body":"So I really went to business"},{"speaker":"Projjal 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want"},{"speaker":"Projjal Ghatak","startTime":146.26,"endTime":147.91,"body":"to work on as an individual."},{"speaker":"Projjal Ghatak","startTime":147.91,"endTime":149.9,"body":"And that's different"},{"speaker":"Projjal Ghatak","startTime":147.91,"endTime":149.9,"body":"for every person."},{"speaker":"Projjal Ghatak","startTime":150.17000000000002,"endTime":151.77,"body":"I spent my time at"},{"speaker":"Projjal Ghatak","startTime":150.17000000000002,"endTime":151.77,"body":"business school with a"},{"speaker":"Projjal Ghatak","startTime":151.77,"endTime":154.02,"body":"couple of early stage"},{"speaker":"Projjal Ghatak","startTime":151.77,"endTime":154.02,"body":"companies in Latin America."},{"speaker":"Projjal Ghatak","startTime":154.02,"endTime":156.72,"body":"So I was in Guatemala and"},{"speaker":"Projjal Ghatak","startTime":154.02,"endTime":156.72,"body":"Miami and an early stage tech"},{"speaker":"Projjal Ghatak","startTime":156.73,"endTime":160.224,"body":"company in Columbia with an"},{"speaker":"Projjal Ghatak","startTime":156.73,"endTime":160.224,"body":"early stage retail company."},{"speaker":"Projjal Ghatak","startTime":160.545,"endTime":162.625,"body":"And I think being close to"},{"speaker":"Projjal Ghatak","startTime":160.545,"endTime":162.625,"body":"the action and being on the"},{"speaker":"Projjal Ghatak","startTime":162.625,"endTime":165.755,"body":"ground, I think reinforced"},{"speaker":"Projjal Ghatak","startTime":162.625,"endTime":165.755,"body":"that being an operator was the"},{"speaker":"Projjal Ghatak","startTime":165.755,"endTime":167.115,"body":"direction I wanted to take."},{"speaker":"Projjal Ghatak","startTime":167.325,"endTime":169.495,"body":"And post business school,"},{"speaker":"Projjal Ghatak","startTime":167.325,"endTime":169.495,"body":"I ended up actually joining"},{"speaker":"Projjal Ghatak","startTime":169.495,"endTime":172.785,"body":"a family office owned by"},{"speaker":"Projjal Ghatak","startTime":169.495,"endTime":172.785,"body":"an Indian family that had a"},{"speaker":"Projjal Ghatak","startTime":172.785,"endTime":175.415,"body":"bunch of metals and mining"},{"speaker":"Projjal Ghatak","startTime":172.785,"endTime":175.415,"body":"assets around the world."},{"speaker":"Projjal Ghatak","startTime":175.525,"endTime":178.565,"body":"And I was responsible for the"},{"speaker":"Projjal Ghatak","startTime":175.525,"endTime":178.565,"body":"turnaround of a lot of the North"},{"speaker":"Projjal Ghatak","startTime":178.565,"endTime":181.085,"body":"American assets, so I spent"},{"speaker":"Projjal Ghatak","startTime":178.565,"endTime":181.085,"body":"a lot of time in Sault Ste."},{"speaker":"Projjal Ghatak","startTime":181.195,"endTime":183.445,"body":"Marie, Ontario, which you"},{"speaker":"Projjal Ghatak","startTime":181.195,"endTime":183.445,"body":"might be familiar with,"},{"speaker":"Projjal Ghatak","startTime":183.615,"endTime":186.505,"body":"and you know, coal mines in"},{"speaker":"Projjal Ghatak","startTime":183.615,"endTime":186.505,"body":"Kentucky and West Virginia."},{"speaker":"Projjal Ghatak","startTime":186.565,"endTime":189.185,"body":"Both sort of run financial"},{"speaker":"Projjal Ghatak","startTime":186.565,"endTime":189.185,"body":"turnaround as well as"},{"speaker":"Projjal Ghatak","startTime":189.195,"endTime":191.585,"body":"strategic turnaround of"},{"speaker":"Projjal Ghatak","startTime":189.195,"endTime":191.585,"body":"old school businesses."},{"speaker":"Projjal Ghatak","startTime":191.595,"endTime":194.135,"body":"But, I think working in"},{"speaker":"Projjal Ghatak","startTime":191.595,"endTime":194.135,"body":"a family business and"},{"speaker":"Projjal Ghatak","startTime":194.135,"endTime":196.565,"body":"metals and mining wasn't"},{"speaker":"Projjal Ghatak","startTime":194.135,"endTime":196.565,"body":"my life's calling forever."},{"speaker":"Projjal Ghatak","startTime":196.565,"endTime":200.195,"body":"And so in 2016, I actually"},{"speaker":"Projjal Ghatak","startTime":196.565,"endTime":200.195,"body":"moved back to Singapore and"},{"speaker":"Projjal Ghatak","startTime":200.195,"endTime":201.565,"body":"decided to go back to tech."},{"speaker":"Projjal Ghatak","startTime":201.82,"endTime":203.87,"body":"And I dabbled with the idea"},{"speaker":"Projjal Ghatak","startTime":201.82,"endTime":203.87,"body":"of starting a company at the"},{"speaker":"Projjal Ghatak","startTime":203.88,"endTime":206.89000000000001,"body":"time, I actually had an idea"},{"speaker":"Projjal Ghatak","startTime":203.88,"endTime":206.89000000000001,"body":"around a recruiting product."},{"speaker":"Projjal Ghatak","startTime":207.05,"endTime":210.21,"body":"And I think the thread around"},{"speaker":"Projjal Ghatak","startTime":207.05,"endTime":210.21,"body":"people and talent has been a"},{"speaker":"Projjal Ghatak","startTime":210.22,"endTime":213.07,"body":"thread my full career from a"},{"speaker":"Projjal Ghatak","startTime":210.22,"endTime":213.07,"body":"business lens, but realizing"},{"speaker":"Projjal Ghatak","startTime":213.07,"endTime":215.56,"body":"that sort of ultimately"},{"speaker":"Projjal Ghatak","startTime":213.07,"endTime":215.56,"body":"businesses are about people and"},{"speaker":"Projjal Ghatak","startTime":215.56,"endTime":217.91,"body":"the way you achieve outcomes"},{"speaker":"Projjal Ghatak","startTime":215.56,"endTime":217.91,"body":"is through those people."},{"speaker":"Projjal Ghatak","startTime":218.17,"endTime":220.76,"body":"And so we end up spending a"},{"speaker":"Projjal Ghatak","startTime":218.17,"endTime":220.76,"body":"lot of time and attention on"},{"speaker":"Projjal Ghatak","startTime":221.02,"endTime":224.98,"body":"accounting software and CRMs,"},{"speaker":"Projjal Ghatak","startTime":221.02,"endTime":224.98,"body":"but throughout my career,"},{"speaker":"Projjal Ghatak","startTime":224.98,"endTime":227.61,"body":"and I joined Uber when I came"},{"speaker":"Projjal Ghatak","startTime":224.98,"endTime":227.61,"body":"back to Singapore and spent"},{"speaker":"Projjal Ghatak","startTime":227.61,"endTime":230.505,"body":"three and a half years at"},{"speaker":"Projjal Ghatak","startTime":227.61,"endTime":230.505,"body":"Uber in a variety of roles."},{"speaker":"Projjal Ghatak","startTime":230.775,"endTime":232.685,"body":"When I joined the company,"},{"speaker":"Projjal Ghatak","startTime":230.775,"endTime":232.685,"body":"we were 9,000 people."},{"speaker":"Projjal Ghatak","startTime":232.705,"endTime":234.865,"body":"When I left, we"},{"speaker":"Projjal Ghatak","startTime":232.705,"endTime":234.865,"body":"were 27,000 people."},{"speaker":"Projjal Ghatak","startTime":235.165,"endTime":238.235,"body":"And I've done sort of"},{"speaker":"Projjal Ghatak","startTime":235.165,"endTime":238.235,"body":"country, regional, and"},{"speaker":"Projjal Ghatak","startTime":238.245,"endTime":239.495,"body":"global leadership roles."},{"speaker":"Projjal Ghatak","startTime":239.525,"endTime":242.965,"body":"And so, a whole lot about org"},{"speaker":"Projjal Ghatak","startTime":239.525,"endTime":242.965,"body":"and what teams need to look"},{"speaker":"Projjal Ghatak","startTime":242.965,"endTime":244.275,"body":"like for high performance."},{"speaker":"Projjal Ghatak","startTime":244.275,"endTime":246.165,"body":"And I felt like I had to do"},{"speaker":"Projjal Ghatak","startTime":244.275,"endTime":246.165,"body":"everything on my own without"},{"speaker":"Projjal Ghatak","startTime":246.165,"endTime":250.045,"body":"a ton of support from quality"},{"speaker":"Projjal Ghatak","startTime":246.165,"endTime":250.045,"body":"products and quality approaches."},{"speaker":"Projjal Ghatak","startTime":250.345,"endTime":255.325,"body":"And HR just felt very behind"},{"speaker":"Projjal Ghatak","startTime":250.345,"endTime":255.325,"body":"vis a vis other aspects of work."},{"speaker":"Projjal Ghatak","startTime":255.475,"endTime":258.255,"body":"And we had actually seen"},{"speaker":"Projjal Ghatak","startTime":255.475,"endTime":258.255,"body":"the software evolution sort"},{"speaker":"Projjal Ghatak","startTime":258.255,"endTime":261.365,"body":"of create Zoom, Trello,"},{"speaker":"Projjal Ghatak","startTime":258.255,"endTime":261.365,"body":"Asana, Notion, products like"},{"speaker":"Projjal Ghatak","startTime":261.365,"endTime":263.29499999999996,"body":"Riverside for podcasters."},{"speaker":"Projjal Ghatak","startTime":263.315,"endTime":265.635,"body":"I don't think someone would"},{"speaker":"Projjal Ghatak","startTime":263.315,"endTime":265.635,"body":"come up with Riverside if the"},{"speaker":"Projjal Ghatak","startTime":265.635,"endTime":268.695,"body":"people they interviewed were the"},{"speaker":"Projjal Ghatak","startTime":265.635,"endTime":268.695,"body":"IT department of podcast hosts"},{"speaker":"Projjal 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Ghatak","startTime":281.495,"endTime":284.58500000000004,"body":"by people, and so it all"},{"speaker":"Projjal Ghatak","startTime":281.495,"endTime":284.58500000000004,"body":"felt broken in many ways."},{"speaker":"Projjal Ghatak","startTime":284.58500000000004,"endTime":287.78499999999997,"body":"And so I was quite naive going"},{"speaker":"Projjal Ghatak","startTime":284.58500000000004,"endTime":287.78499999999997,"body":"into it, feeling like nobody"},{"speaker":"Projjal Ghatak","startTime":287.78499999999997,"endTime":289.53499999999997,"body":"had thought about solving"},{"speaker":"Projjal Ghatak","startTime":287.78499999999997,"endTime":289.53499999999997,"body":"these things, therefore"},{"speaker":"Projjal Ghatak","startTime":289.53499999999997,"endTime":291.275,"body":"they hadn't been solved, but"},{"speaker":"Projjal Ghatak","startTime":289.53499999999997,"endTime":291.275,"body":"that's clearly not the case."},{"speaker":"Projjal Ghatak","startTime":291.56500000000005,"endTime":294.135,"body":"There was a few structural"},{"speaker":"Projjal Ghatak","startTime":291.56500000000005,"endTime":294.135,"body":"challenges to work through when"},{"speaker":"Projjal Ghatak","startTime":294.135,"endTime":296.855,"body":"you bring something new into"},{"speaker":"Projjal Ghatak","startTime":294.135,"endTime":296.855,"body":"the world, but, my time at Uber"},{"speaker":"Projjal Ghatak","startTime":296.985,"endTime":299.725,"body":"taught me to be a fighter and"},{"speaker":"Projjal Ghatak","startTime":296.985,"endTime":299.725,"body":"sort of realize that if you"},{"speaker":"Projjal Ghatak","startTime":299.725,"endTime":302.135,"body":"want to bring something powerful"},{"speaker":"Projjal Ghatak","startTime":299.725,"endTime":302.135,"body":"to the world, sometimes you"},{"speaker":"Projjal Ghatak","startTime":302.135,"endTime":303.265,"body":"have to go against the grain."},{"speaker":"Projjal Ghatak","startTime":303.57000000000005,"endTime":306.33000000000004,"body":"You eventually fall with the"},{"speaker":"Projjal Ghatak","startTime":303.57000000000005,"endTime":306.33000000000004,"body":"grain once you get scale,"},{"speaker":"Projjal Ghatak","startTime":306.42999999999995,"endTime":308.03,"body":"but for a while, you might"},{"speaker":"Projjal Ghatak","startTime":306.42999999999995,"endTime":308.03,"body":"have to go against it."},{"speaker":"Projjal Ghatak","startTime":308.03,"endTime":312.01,"body":"And so six months after leaving"},{"speaker":"Projjal Ghatak","startTime":308.03,"endTime":312.01,"body":"Uber, I founded OnLoop and we're"},{"speaker":"Projjal Ghatak","startTime":312.03999999999996,"endTime":315.70000000000005,"body":"three and a half years in and"},{"speaker":"Projjal Ghatak","startTime":312.03999999999996,"endTime":315.70000000000005,"body":"still loving it, despite all"},{"speaker":"Projjal Ghatak","startTime":315.71000000000004,"endTime":319.21900000000005,"body":"the ups and downs of being an"},{"speaker":"Projjal Ghatak","startTime":315.71000000000004,"endTime":319.21900000000005,"body":"entrepreneur and expect to keep"},{"speaker":"Projjal Ghatak","startTime":319.21900000000005,"endTime":321.12,"body":"doing this for a long time."},{"speaker":"Galen Low","startTime":321.5,"endTime":322.19000000000005,"body":"I love that mix."},{"speaker":"Galen Low","startTime":322.22,"endTime":324.52,"body":"And honestly, I think what you"},{"speaker":"Galen Low","startTime":322.22,"endTime":324.52,"body":"said about business school,"},{"speaker":"Galen Low","startTime":324.53,"endTime":327.62,"body":"I don't think a lot of people"},{"speaker":"Galen Low","startTime":324.53,"endTime":327.62,"body":"who haven't gone, well, a) to"},{"speaker":"Galen Low","startTime":327.62,"endTime":329.48,"body":"Stanford Business School, but"},{"speaker":"Galen Low","startTime":327.62,"endTime":329.48,"body":"business school in general,"},{"speaker":"Galen Low","startTime":329.48,"endTime":332.26,"body":"I don't think they realize"},{"speaker":"Galen Low","startTime":329.48,"endTime":332.26,"body":"how much it is about being a"},{"speaker":"Galen Low","startTime":332.26,"endTime":335.07000000000005,"body":"leader and not just like the"},{"speaker":"Galen Low","startTime":332.26,"endTime":335.07000000000005,"body":"inner workings of a business."},{"speaker":"Galen Low","startTime":335.34000000000003,"endTime":337.28,"body":"You know, you and I are"},{"speaker":"Galen Low","startTime":335.34000000000003,"endTime":337.28,"body":"both Accenture alumni."},{"speaker":"Galen Low","startTime":337.28,"endTime":340.4,"body":"So I know that kind of, builds"},{"speaker":"Galen Low","startTime":337.28,"endTime":340.4,"body":"a certain muscle there that"},{"speaker":"Galen Low","startTime":340.4,"endTime":342.74,"body":"would do well at Uber where"},{"speaker":"Galen Low","startTime":340.4,"endTime":342.74,"body":"you're like, okay, maybe I"},{"speaker":"Galen Low","startTime":342.75,"endTime":343.99,"body":"don't have that much support."},{"speaker":"Galen Low","startTime":343.99,"endTime":344.88,"body":"I'm kind of on my own."},{"speaker":"Galen Low","startTime":344.88,"endTime":346.69000000000005,"body":"I might need to push against"},{"speaker":"Galen Low","startTime":344.88,"endTime":346.69000000000005,"body":"the grain, but I have"},{"speaker":"Galen Low","startTime":346.69000000000005,"endTime":348.09000000000003,"body":"the tool set to succeed."},{"speaker":"Galen Low","startTime":348.09000000000003,"endTime":350.87,"body":"And then yeah, see what's"},{"speaker":"Galen Low","startTime":348.09000000000003,"endTime":350.87,"body":"broken and start something new."},{"speaker":"Projjal Ghatak","startTime":351.15999999999997,"endTime":351.46000000000004,"body":"Totally."},{"speaker":"Projjal Ghatak","startTime":351.53999999999996,"endTime":353.78,"body":"You know, on my third day"},{"speaker":"Projjal Ghatak","startTime":351.53999999999996,"endTime":353.78,"body":"at Accenture, as a 21 year"},{"speaker":"Projjal Ghatak","startTime":353.78,"endTime":356.48,"body":"old analyst, the manager"},{"speaker":"Projjal Ghatak","startTime":353.78,"endTime":356.48,"body":"quit and I was told, you"},{"speaker":"Projjal Ghatak","startTime":356.5,"endTime":357.52,"body":"now manage this project."},{"speaker":"Projjal Ghatak","startTime":357.83000000000004,"endTime":361.12,"body":"That would have not happened at"},{"speaker":"Projjal Ghatak","startTime":357.83000000000004,"endTime":361.12,"body":"McKinsey Bay and BCG, and maybe"},{"speaker":"Projjal Ghatak","startTime":361.12,"endTime":364.19000000000005,"body":"for good reason, but yeah, that"},{"speaker":"Projjal Ghatak","startTime":361.12,"endTime":364.19000000000005,"body":"teaches you a certain skill"},{"speaker":"Projjal Ghatak","startTime":364.23,"endTime":367.12,"body":"set that just makes you better,"},{"speaker":"Projjal Ghatak","startTime":364.23,"endTime":367.12,"body":"and I'm very grateful for it."},{"speaker":"Galen Low","startTime":367.55499999999995,"endTime":368.735,"body":"I wonder if you"},{"speaker":"Galen Low","startTime":367.55499999999995,"endTime":368.735,"body":"could tell our listeners"},{"speaker":"Galen Low","startTime":368.745,"endTime":369.41499999999996,"body":"a bit about OnLoop."},{"speaker":"Galen Low","startTime":369.41499999999996,"endTime":371.33500000000004,"body":"We were chatting about"},{"speaker":"Galen Low","startTime":369.41499999999996,"endTime":371.33500000000004,"body":"it in the green room."},{"speaker":"Galen Low","startTime":371.46500000000003,"endTime":374.245,"body":"I'm super interested in"},{"speaker":"Galen Low","startTime":371.46500000000003,"endTime":374.245,"body":"just what made you start"},{"speaker":"Galen Low","startTime":374.245,"endTime":375.615,"body":"it when you started it."},{"speaker":"Galen Low","startTime":375.81500000000005,"endTime":379.06500000000005,"body":"It's 2020, you've come out"},{"speaker":"Galen Low","startTime":375.81500000000005,"endTime":379.06500000000005,"body":"of your tenure at Uber,"},{"speaker":"Galen Low","startTime":379.21500000000003,"endTime":381.71500000000003,"body":"you see things that are"},{"speaker":"Galen Low","startTime":379.21500000000003,"endTime":381.71500000000003,"body":"wrong and you start OnLoop."},{"speaker":"Galen Low","startTime":381.975,"endTime":384.21500000000003,"body":"Tell us how you help folks"},{"speaker":"Galen Low","startTime":381.975,"endTime":384.21500000000003,"body":"and where you want it to go."},{"speaker":"Projjal Ghatak","startTime":384.75,"endTime":386.49,"body":"Yeah, so"},{"speaker":"Projjal Ghatak","startTime":384.75,"endTime":386.49,"body":"we fluked it with timing."},{"speaker":"Projjal Ghatak","startTime":386.54999999999995,"endTime":388.82000000000005,"body":"It wasn't that the pandemic"},{"speaker":"Projjal Ghatak","startTime":386.54999999999995,"endTime":388.82000000000005,"body":"inspired us to start."},{"speaker":"Projjal Ghatak","startTime":388.82000000000005,"endTime":391.15999999999997,"body":"I'd written down exactly all"},{"speaker":"Projjal Ghatak","startTime":388.82000000000005,"endTime":391.15999999999997,"body":"the problem statements I wanted"},{"speaker":"Projjal Ghatak","startTime":391.15999999999997,"endTime":394.78999999999996,"body":"to start back in November, mid"},{"speaker":"Projjal Ghatak","startTime":391.15999999999997,"endTime":394.78999999999996,"body":"2019, right after I'd left Uber."},{"speaker":"Projjal Ghatak","startTime":395.03,"endTime":397.57000000000005,"body":"But the pandemic sort of"},{"speaker":"Projjal Ghatak","startTime":395.03,"endTime":397.57000000000005,"body":"really threw the working"},{"speaker":"Projjal Ghatak","startTime":397.57000000000005,"endTime":399.09000000000003,"body":"world into a flux."},{"speaker":"Projjal Ghatak","startTime":399.42999999999995,"endTime":402.78,"body":"And being able to manage a team"},{"speaker":"Projjal Ghatak","startTime":399.42999999999995,"endTime":402.78,"body":"became significantly harder"},{"speaker":"Projjal Ghatak","startTime":402.92999999999995,"endTime":403.75,"body":"through hybrid and remote."},{"speaker":"Projjal Ghatak","startTime":404.11,"endTime":406.82000000000005,"body":"We think those challenges are"},{"speaker":"Projjal Ghatak","startTime":404.11,"endTime":406.82000000000005,"body":"very much still a challenge"},{"speaker":"Projjal Ghatak","startTime":407.0,"endTime":410.15,"body":"and a big reason why a lot of"},{"speaker":"Projjal Ghatak","startTime":407.0,"endTime":410.15,"body":"CEOs want people back in the"},{"speaker":"Projjal Ghatak","startTime":410.15,"endTime":412.95000000000005,"body":"office because the only way"},{"speaker":"Projjal Ghatak","startTime":410.15,"endTime":412.95000000000005,"body":"people know how to manage is"},{"speaker":"Projjal Ghatak","startTime":412.95000000000005,"endTime":417.85,"body":"through in-person, informal"},{"speaker":"Projjal Ghatak","startTime":412.95000000000005,"endTime":417.85,"body":"ad hoc feedback loops and not"},{"speaker":"Projjal Ghatak","startTime":417.85,"endTime":421.11,"body":"be intentional in the way you"},{"speaker":"Projjal Ghatak","startTime":417.85,"endTime":421.11,"body":"need to in a hybrid setting."},{"speaker":"Projjal Ghatak","startTime":421.12,"endTime":424.76,"body":"And so for us, we started with,"},{"speaker":"Projjal Ghatak","startTime":421.12,"endTime":424.76,"body":"hey, performance management and"},{"speaker":"Projjal Ghatak","startTime":424.76,"endTime":426.11,"body":"feedback seems to be broken."},{"speaker":"Projjal Ghatak","startTime":426.33000000000004,"endTime":427.78,"body":"Let's go try and fix that."},{"speaker":"Projjal Ghatak","startTime":427.9,"endTime":430.885,"body":"And we were lucky that we were"},{"speaker":"Projjal Ghatak","startTime":427.9,"endTime":430.885,"body":"able to raise $2 million right"},{"speaker":"Projjal Ghatak","startTime":430.885,"endTime":433.69500000000005,"body":"off the bat to work on a product"},{"speaker":"Projjal Ghatak","startTime":430.885,"endTime":433.69500000000005,"body":"that solved that problem."},{"speaker":"Projjal Ghatak","startTime":433.93499999999995,"endTime":436.67499999999995,"body":"But as we stayed"},{"speaker":"Projjal Ghatak","startTime":433.93499999999995,"endTime":436.67499999999995,"body":"problem-focused, we realized"},{"speaker":"Projjal Ghatak","startTime":436.67499999999995,"endTime":437.875,"body":"that the problem was bigger."},{"speaker":"Projjal Ghatak","startTime":437.995,"endTime":442.07500000000005,"body":"And feedback, for feedback's"},{"speaker":"Projjal Ghatak","startTime":437.995,"endTime":442.07500000000005,"body":"sake, becomes a nice-to-have,"},{"speaker":"Projjal Ghatak","startTime":442.095,"endTime":443.42499999999995,"body":"but doesn't become a must-have."},{"speaker":"Projjal Ghatak","startTime":443.44500000000005,"endTime":446.395,"body":"Like, everyone's known feedback"},{"speaker":"Projjal Ghatak","startTime":443.44500000000005,"endTime":446.395,"body":"matters for a very long time,"},{"speaker":"Projjal Ghatak","startTime":446.595,"endTime":448.875,"body":"but hasn't really made a dent"},{"speaker":"Projjal Ghatak","startTime":446.595,"endTime":448.875,"body":"in the universe, and you've"},{"speaker":"Projjal Ghatak","startTime":448.875,"endTime":450.05499999999995,"body":"got to ask yourself why."},{"speaker":"Projjal Ghatak","startTime":450.255,"endTime":453.29499999999996,"body":"And that's really, if it's"},{"speaker":"Projjal Ghatak","startTime":450.255,"endTime":453.29499999999996,"body":"not in the context of overall"},{"speaker":"Projjal Ghatak","startTime":453.33500000000004,"endTime":457.73,"body":"performance, and that has goals"},{"speaker":"Projjal Ghatak","startTime":453.33500000000004,"endTime":457.73,"body":"and people's overall energy as"},{"speaker":"Projjal Ghatak","startTime":457.74,"endTime":461.42999999999995,"body":"layers that sit below feedback"},{"speaker":"Projjal Ghatak","startTime":457.74,"endTime":461.42999999999995,"body":"and then ongoing learning as a"},{"speaker":"Projjal Ghatak","startTime":461.42999999999995,"endTime":463.07000000000005,"body":"layer that sits above feedback."},{"speaker":"Projjal Ghatak","startTime":463.27,"endTime":466.11,"body":"We realize that a manager has"},{"speaker":"Projjal Ghatak","startTime":463.27,"endTime":466.11,"body":"to manage that entire vertical"},{"speaker":"Projjal Ghatak","startTime":466.11,"endTime":469.5,"body":"stack and that sort of give"},{"speaker":"Projjal Ghatak","startTime":466.11,"endTime":469.5,"body":"birth to our collaborative"},{"speaker":"Projjal Ghatak","startTime":469.5,"endTime":471.66999999999996,"body":"team development or CTD"},{"speaker":"Projjal Ghatak","startTime":469.5,"endTime":471.66999999999996,"body":"framework, which we sort"},{"speaker":"Projjal Ghatak","startTime":471.66999999999996,"endTime":475.16499999999996,"body":"of you know, more and more"},{"speaker":"Projjal Ghatak","startTime":471.66999999999996,"endTime":475.16499999999996,"body":"compared to Agile or OKRs or"},{"speaker":"Projjal Ghatak","startTime":475.16499999999996,"endTime":478.245,"body":"an approach to how a manager"},{"speaker":"Projjal Ghatak","startTime":475.16499999999996,"endTime":478.245,"body":"should be running the team."},{"speaker":"Projjal Ghatak","startTime":478.245,"endTime":480.375,"body":"And then we have a software"},{"speaker":"Projjal Ghatak","startTime":478.245,"endTime":480.375,"body":"product that accompanies"},{"speaker":"Projjal Ghatak","startTime":480.405,"endTime":483.255,"body":"that makes it much easier"},{"speaker":"Projjal Ghatak","startTime":480.405,"endTime":483.255,"body":"to build the right habits"},{"speaker":"Projjal Ghatak","startTime":483.66499999999996,"endTime":484.885,"body":"around goals and feedback."},{"speaker":"Projjal Ghatak","startTime":484.895,"endTime":487.82500000000005,"body":"And that's where Gen AI"},{"speaker":"Projjal Ghatak","startTime":484.895,"endTime":487.82500000000005,"body":"is very powerful in taking"},{"speaker":"Projjal Ghatak","startTime":487.82500000000005,"endTime":490.265,"body":"people's raw unstructured"},{"speaker":"Projjal Ghatak","startTime":487.82500000000005,"endTime":490.265,"body":"observations, converting that"},{"speaker":"Projjal Ghatak","startTime":490.275,"endTime":493.635,"body":"to structured feedback and"},{"speaker":"Projjal Ghatak","startTime":490.275,"endTime":493.635,"body":"extracting behaviors, values,"},{"speaker":"Projjal Ghatak","startTime":493.635,"endTime":495.27,"body":"competencies from that."},{"speaker":"Projjal Ghatak","startTime":495.27,"endTime":498.46000000000004,"body":"So I feel like we got very, very"},{"speaker":"Projjal Ghatak","startTime":495.27,"endTime":498.46000000000004,"body":"lucky because we started working"},{"speaker":"Projjal Ghatak","startTime":498.46000000000004,"endTime":500.04999999999995,"body":"with Gen AI back in 2021."},{"speaker":"Projjal Ghatak","startTime":500.05999999999995,"endTime":505.155,"body":"So we were private beta of"},{"speaker":"Projjal Ghatak","startTime":500.05999999999995,"endTime":505.155,"body":"GPT-3 back when GPT-3 wasn't"},{"speaker":"Projjal Ghatak","startTime":505.16499999999996,"endTime":508.495,"body":"all that cool and you had to"},{"speaker":"Projjal Ghatak","startTime":505.16499999999996,"endTime":508.495,"body":"apply to use their software."},{"speaker":"Projjal Ghatak","startTime":508.755,"endTime":513.765,"body":"And, that sort of double turbine"},{"speaker":"Projjal Ghatak","startTime":508.755,"endTime":513.765,"body":"off a new technology that allows"},{"speaker":"Projjal Ghatak","startTime":513.765,"endTime":517.455,"body":"us to solve an age old problem"},{"speaker":"Projjal Ghatak","startTime":513.765,"endTime":517.455,"body":"in a brand new way combined"},{"speaker":"Projjal Ghatak","startTime":517.465,"endTime":521.715,"body":"that hybrid work made a manager"},{"speaker":"Projjal Ghatak","startTime":517.465,"endTime":521.715,"body":"that much harder was really a"},{"speaker":"Projjal Ghatak","startTime":521.715,"endTime":525.285,"body":"confluence that really helped"},{"speaker":"Projjal Ghatak","startTime":521.715,"endTime":525.285,"body":"us in bringing OnLoop to market."},{"speaker":"Galen Low","startTime":525.66,"endTime":527.36,"body":"I love that, and I"},{"speaker":"Galen Low","startTime":525.66,"endTime":527.36,"body":"love everything you explained"},{"speaker":"Galen Low","startTime":527.36,"endTime":529.74,"body":"because I think you're exactly"},{"speaker":"Galen Low","startTime":527.36,"endTime":529.74,"body":"at the nail on the head."},{"speaker":"Galen Low","startTime":529.74,"endTime":532.53,"body":"Feedback, kinda like managing"},{"speaker":"Galen Low","startTime":529.74,"endTime":532.53,"body":"people, is one of those things"},{"speaker":"Galen Low","startTime":532.53,"endTime":534.77,"body":"that, I don't know, it's just"},{"speaker":"Galen Low","startTime":532.53,"endTime":534.77,"body":"a word we throw around and"},{"speaker":"Galen Low","startTime":534.77,"endTime":537.3,"body":"we expect people to be able"},{"speaker":"Galen Low","startTime":534.77,"endTime":537.3,"body":"to just figure it out, right?"},{"speaker":"Galen Low","startTime":537.48,"endTime":538.77,"body":"Oh, give feedback, right?"},{"speaker":"Galen Low","startTime":538.8299999999999,"endTime":541.0,"body":"But, you're like, okay,"},{"speaker":"Galen Low","startTime":538.8299999999999,"endTime":541.0,"body":"actually, there's a framework,"},{"speaker":"Galen Low","startTime":541.0699999999999,"endTime":542.93,"body":"there are different layers,"},{"speaker":"Galen Low","startTime":541.0699999999999,"endTime":542.93,"body":"there's a stack that we"},{"speaker":"Galen Low","startTime":542.93,"endTime":545.6899999999999,"body":"need to, pay attention to,"},{"speaker":"Galen Low","startTime":542.93,"endTime":545.6899999999999,"body":"and fundamentally, we are"},{"speaker":"Galen Low","startTime":545.6899999999999,"endTime":548.39,"body":"groups of humans, doing"},{"speaker":"Galen Low","startTime":545.6899999999999,"endTime":548.39,"body":"high pressure work together."},{"speaker":"Galen Low","startTime":548.5899999999999,"endTime":550.2099999999999,"body":"We've known feedback"},{"speaker":"Galen Low","startTime":548.5899999999999,"endTime":550.2099999999999,"body":"is important."},{"speaker":"Galen Low","startTime":550.4599999999999,"endTime":552.29,"body":"We do have unstructured"},{"speaker":"Galen Low","startTime":550.4599999999999,"endTime":552.29,"body":"conversations."},{"speaker":"Galen Low","startTime":552.56,"endTime":554.1899999999999,"body":"Everyone kinda"},{"speaker":"Galen Low","startTime":552.56,"endTime":554.1899999999999,"body":"sucks at feedback."},{"speaker":"Galen Low","startTime":554.5899999999999,"endTime":557.51,"body":"But it's still a core piece"},{"speaker":"Galen Low","startTime":554.5899999999999,"endTime":557.51,"body":"of the puzzle, and I love"},{"speaker":"Galen Low","startTime":557.51,"endTime":560.5799999999999,"body":"that that's kind of like what"},{"speaker":"Galen Low","startTime":557.51,"endTime":560.5799999999999,"body":"you've built the tool around."},{"speaker":"Projjal Ghatak","startTime":560.72,"endTime":563.23,"body":"One analogy"},{"speaker":"Projjal Ghatak","startTime":560.72,"endTime":563.23,"body":"I'll use is that, you know, if"},{"speaker":"Projjal Ghatak","startTime":563.26,"endTime":567.28,"body":"the only way to work out was"},{"speaker":"Projjal Ghatak","startTime":563.26,"endTime":567.28,"body":"a moldy gym, everybody would"},{"speaker":"Projjal Ghatak","startTime":567.28,"endTime":569.41,"body":"hate exercising too, right?"},{"speaker":"Projjal Ghatak","startTime":569.41,"endTime":573.1899999999999,"body":"So if we've made a practice"},{"speaker":"Projjal Ghatak","startTime":569.41,"endTime":573.1899999999999,"body":"awful, people are going"},{"speaker":"Projjal Ghatak","startTime":573.1899999999999,"endTime":574.02,"body":"to run away from it."},{"speaker":"Projjal Ghatak","startTime":574.3399999999999,"endTime":578.22,"body":"And the same thing applies"},{"speaker":"Projjal Ghatak","startTime":574.3399999999999,"endTime":578.22,"body":"to planning, and OKRs,"},{"speaker":"Projjal Ghatak","startTime":578.27,"endTime":580.6899999999999,"body":"and therefore how people"},{"speaker":"Projjal Ghatak","startTime":578.27,"endTime":580.6899999999999,"body":"think about goals, right?"},{"speaker":"Projjal Ghatak","startTime":580.6899999999999,"endTime":583.91,"body":"And feedback and goals are the"},{"speaker":"Projjal Ghatak","startTime":580.6899999999999,"endTime":583.91,"body":"two most important components"},{"speaker":"Projjal Ghatak","startTime":583.91,"endTime":587.3299999999999,"body":"of high performance, in the"},{"speaker":"Projjal Ghatak","startTime":583.91,"endTime":587.3299999999999,"body":"same way exercise and diet is."},{"speaker":"Projjal Ghatak","startTime":587.7099999999999,"endTime":591.3399999999999,"body":"But we've fed people,"},{"speaker":"Projjal Ghatak","startTime":587.7099999999999,"endTime":591.3399999999999,"body":"processed fat food, and"},{"speaker":"Projjal Ghatak","startTime":591.35,"endTime":593.264,"body":"giving them dirty gyms,"},{"speaker":"Projjal Ghatak","startTime":591.35,"endTime":593.264,"body":"they're not going to work out."},{"speaker":"Projjal Ghatak","startTime":593.525,"endTime":593.8249999999999,"body":"Right?"},{"speaker":"Projjal Ghatak","startTime":593.8249999999999,"endTime":597.3349999999999,"body":"So I don't blame the people"},{"speaker":"Projjal Ghatak","startTime":593.8249999999999,"endTime":597.3349999999999,"body":"for hating feedback or finding"},{"speaker":"Projjal Ghatak","startTime":597.3349999999999,"endTime":600.125,"body":"it awkward because I just"},{"speaker":"Projjal Ghatak","startTime":597.3349999999999,"endTime":600.125,"body":"don't think we've empowered"},{"speaker":"Projjal Ghatak","startTime":600.125,"endTime":600.855,"body":"people the right way."},{"speaker":"Projjal Ghatak","startTime":601.175,"endTime":604.855,"body":"And billions of dollars of"},{"speaker":"Projjal Ghatak","startTime":601.175,"endTime":604.855,"body":"training has been completely"},{"speaker":"Projjal Ghatak","startTime":604.855,"endTime":607.145,"body":"ineffective in teaching"},{"speaker":"Projjal Ghatak","startTime":604.855,"endTime":607.145,"body":"people the right things."},{"speaker":"Projjal Ghatak","startTime":607.5749999999999,"endTime":611.235,"body":"And therefore, yes, some level"},{"speaker":"Projjal Ghatak","startTime":607.5749999999999,"endTime":611.235,"body":"of knowledge is important,"},{"speaker":"Projjal Ghatak","startTime":611.515,"endTime":613.805,"body":"but enabling people in the"},{"speaker":"Projjal Ghatak","startTime":611.515,"endTime":613.805,"body":"day to day practice of it"},{"speaker":"Projjal Ghatak","startTime":613.8149999999999,"endTime":615.495,"body":"becomes even more important."},{"speaker":"Galen Low","startTime":615.725,"endTime":616.555,"body":"I think that's fair."},{"speaker":"Galen Low","startTime":616.635,"endTime":618.135,"body":"I wanted to dig into"},{"speaker":"Galen Low","startTime":616.635,"endTime":618.135,"body":"it a little bit."},{"speaker":"Galen Low","startTime":618.145,"endTime":621.4399999999999,"body":"Maybe this is its own podcast"},{"speaker":"Galen Low","startTime":618.145,"endTime":621.4399999999999,"body":"on its own, but this notion"},{"speaker":"Galen Low","startTime":621.4399999999999,"endTime":624.5899999999999,"body":"that we kind of aren't"},{"speaker":"Galen Low","startTime":621.4399999999999,"endTime":624.5899999999999,"body":"good at giving feedback."},{"speaker":"Galen Low","startTime":624.5899999999999,"endTime":626.1,"body":"We know it's important, right?"},{"speaker":"Galen Low","startTime":626.1,"endTime":627.5899999999999,"body":"I like the fitness analogy."},{"speaker":"Galen Low","startTime":627.68,"endTime":630.13,"body":"In my head, I've got, like,"},{"speaker":"Galen Low","startTime":627.68,"endTime":630.13,"body":"this recycling analogy."},{"speaker":"Galen Low","startTime":630.16,"endTime":632.6,"body":"Remember, like, when"},{"speaker":"Galen Low","startTime":630.16,"endTime":632.6,"body":"recycling was really hard,"},{"speaker":"Galen Low","startTime":632.6,"endTime":635.38,"body":"we knew we needed to do it"},{"speaker":"Galen Low","startTime":632.6,"endTime":635.38,"body":"to save the Earth, and yet"},{"speaker":"Galen Low","startTime":635.38,"endTime":637.67,"body":"we weren't doing it because"},{"speaker":"Galen Low","startTime":635.38,"endTime":637.67,"body":"it was difficult, you know?"},{"speaker":"Galen Low","startTime":637.67,"endTime":639.68,"body":"And, like, okay, well,"},{"speaker":"Galen Low","startTime":637.67,"endTime":639.68,"body":"like whatever, bring your"},{"speaker":"Galen Low","startTime":639.68,"endTime":643.0699999999999,"body":"batteries to this depot and,"},{"speaker":"Galen Low","startTime":639.68,"endTime":643.0699999999999,"body":"use this bag for this thing."},{"speaker":"Projjal Ghatak","startTime":643.0699999999999,"endTime":644.72,"body":"Actually, I have"},{"speaker":"Projjal Ghatak","startTime":643.0699999999999,"endTime":644.72,"body":"a different perspective on it."},{"speaker":"Galen Low","startTime":644.8299999999999,"endTime":645.88,"body":"Okay,"},{"speaker":"Galen Low","startTime":644.8299999999999,"endTime":645.88,"body":"tell me, tell me."},{"speaker":"Projjal Ghatak","startTime":645.88,"endTime":646.97,"body":"People"},{"speaker":"Projjal Ghatak","startTime":645.88,"endTime":646.97,"body":"don't do it because you"},{"speaker":"Projjal Ghatak","startTime":646.97,"endTime":648.12,"body":"don't see the impact."},{"speaker":"Projjal Ghatak","startTime":648.51,"endTime":652.76,"body":"So if everybody lost a kilogram"},{"speaker":"Projjal Ghatak","startTime":648.51,"endTime":652.76,"body":"after every run they made, they"},{"speaker":"Projjal Ghatak","startTime":652.76,"endTime":654.4499999999999,"body":"would be running every day."},{"speaker":"Projjal Ghatak","startTime":654.74,"endTime":656.62,"body":"But people don't"},{"speaker":"Projjal Ghatak","startTime":654.74,"endTime":656.62,"body":"see micro progress."},{"speaker":"Projjal Ghatak","startTime":656.6899999999999,"endTime":659.91,"body":"And when you don't see"},{"speaker":"Projjal Ghatak","startTime":656.6899999999999,"endTime":659.91,"body":"micro progress, you feel"},{"speaker":"Projjal Ghatak","startTime":659.91,"endTime":660.86,"body":"like it doesn't matter."},{"speaker":"Projjal Ghatak","startTime":660.86,"endTime":665.3,"body":"But if I give every household"},{"speaker":"Projjal Ghatak","startTime":660.86,"endTime":665.3,"body":"a target, and every time they"},{"speaker":"Projjal Ghatak","startTime":665.3,"endTime":668.4499999999999,"body":"put a can in recycling, that"},{"speaker":"Projjal Ghatak","startTime":665.3,"endTime":668.4499999999999,"body":"number popped up by one, and"},{"speaker":"Projjal Ghatak","startTime":668.4499999999999,"endTime":671.78,"body":"they could see what it could get"},{"speaker":"Projjal Ghatak","startTime":668.4499999999999,"endTime":671.78,"body":"to, I guarantee you that will"},{"speaker":"Projjal Ghatak","startTime":671.78,"endTime":672.97,"body":"change how much people recycle."},{"speaker":"Projjal Ghatak","startTime":673.13,"endTime":675.5899999999999,"body":"But when there's a drop in the"},{"speaker":"Projjal Ghatak","startTime":673.13,"endTime":675.5899999999999,"body":"ocean, people don't understand"},{"speaker":"Projjal Ghatak","startTime":675.5899999999999,"endTime":678.0799999999999,"body":"the impact, and therefore"},{"speaker":"Projjal Ghatak","startTime":675.5899999999999,"endTime":678.0799999999999,"body":"they're like Meh, it won't make"},{"speaker":"Projjal Ghatak","startTime":678.0799999999999,"endTime":679.1899999999999,"body":"a difference anyway, why do it?"},{"speaker":"Galen Low","startTime":679.53,"endTime":681.25,"body":"Humans are bad"},{"speaker":"Galen Low","startTime":679.53,"endTime":681.25,"body":"at seeing gradual change."},{"speaker":"Galen Low","startTime":681.7099999999999,"endTime":683.49,"body":"It's one of those things,"},{"speaker":"Galen Low","startTime":681.7099999999999,"endTime":683.49,"body":"one of those things."},{"speaker":"Galen Low","startTime":684.005,"endTime":687.475,"body":"Listen, obviously feedback,"},{"speaker":"Galen Low","startTime":684.005,"endTime":687.475,"body":"it's a great thing to create"},{"speaker":"Galen Low","startTime":687.485,"endTime":691.0649999999999,"body":"that loop to get that personal"},{"speaker":"Galen Low","startTime":687.485,"endTime":691.0649999999999,"body":"growth, professional growth,"},{"speaker":"Galen Low","startTime":691.0749999999999,"endTime":694.345,"body":"team growth, and then overall"},{"speaker":"Galen Low","startTime":691.0749999999999,"endTime":694.345,"body":"that sort of business growth."},{"speaker":"Galen Low","startTime":694.395,"endTime":697.3349999999999,"body":"But I thought maybe we"},{"speaker":"Galen Low","startTime":694.395,"endTime":697.3349999999999,"body":"could take this for a"},{"speaker":"Galen Low","startTime":697.3349999999999,"endTime":700.095,"body":"spin and put this into a"},{"speaker":"Galen Low","startTime":697.3349999999999,"endTime":700.095,"body":"project management lens."},{"speaker":"Galen Low","startTime":700.4449999999999,"endTime":702.5649999999999,"body":"Because the thing about"},{"speaker":"Galen Low","startTime":700.4449999999999,"endTime":702.5649999999999,"body":"being a project manager is"},{"speaker":"Galen Low","startTime":702.5649999999999,"endTime":705.845,"body":"that we're often responsible"},{"speaker":"Galen Low","startTime":702.5649999999999,"endTime":705.845,"body":"for giving feedback to"},{"speaker":"Galen Low","startTime":705.845,"endTime":708.745,"body":"our teams, but rarely are"},{"speaker":"Galen Low","startTime":705.845,"endTime":708.745,"body":"we their direct manager."},{"speaker":"Galen Low","startTime":708.9649999999999,"endTime":710.8249999999999,"body":"And that can make"},{"speaker":"Galen Low","startTime":708.9649999999999,"endTime":710.8249999999999,"body":"things super awkward."},{"speaker":"Galen Low","startTime":710.995,"endTime":713.345,"body":"And I do think we're people"},{"speaker":"Galen Low","startTime":710.995,"endTime":713.345,"body":"leaders, especially in a"},{"speaker":"Galen Low","startTime":713.345,"endTime":715.875,"body":"productized organization"},{"speaker":"Galen Low","startTime":713.345,"endTime":715.875,"body":"where most of it is projects."},{"speaker":"Galen Low","startTime":716.175,"endTime":719.175,"body":"We are seeing the work happen"},{"speaker":"Galen Low","startTime":716.175,"endTime":719.175,"body":"right in front of our faces,"},{"speaker":"Galen Low","startTime":719.4549999999999,"endTime":723.26,"body":"are well positioned to deliver"},{"speaker":"Galen Low","startTime":719.4549999999999,"endTime":723.26,"body":"feedback and yet, it's really"},{"speaker":"Galen Low","startTime":723.31,"endTime":726.3199999999999,"body":"easy to get the, Dude, you're"},{"speaker":"Galen Low","startTime":723.31,"endTime":726.3199999999999,"body":"not my boss, kind of response"},{"speaker":"Galen Low","startTime":726.3199999999999,"endTime":727.49,"body":"to delivering feedback."},{"speaker":"Galen Low","startTime":727.49,"endTime":729.43,"body":"So I was just thinking"},{"speaker":"Galen Low","startTime":727.49,"endTime":729.43,"body":"about OnLoop, and I was"},{"speaker":"Galen Low","startTime":729.43,"endTime":729.97,"body":"thinking of the tool."},{"speaker":"Galen Low","startTime":729.97,"endTime":733.18,"body":"I'm like, How can project"},{"speaker":"Galen Low","startTime":729.97,"endTime":733.18,"body":"managers use Generative"},{"speaker":"Galen Low","startTime":733.18,"endTime":736.5899999999999,"body":"AI to help give and track"},{"speaker":"Galen Low","startTime":733.18,"endTime":736.5899999999999,"body":"feedback in a project context?"},{"speaker":"Galen Low","startTime":736.63,"endTime":738.22,"body":"Because there is this"},{"speaker":"Galen Low","startTime":736.63,"endTime":738.22,"body":"sort of performance"},{"speaker":"Galen Low","startTime":738.22,"endTime":739.11,"body":"management framework."},{"speaker":"Galen Low","startTime":739.37,"endTime":742.24,"body":"There's been some really good"},{"speaker":"Galen Low","startTime":739.37,"endTime":742.24,"body":"tools coming out in that market"},{"speaker":"Galen Low","startTime":742.25,"endTime":743.6999999999999,"body":"that are less stiff, right?"},{"speaker":"Galen Low","startTime":743.92,"endTime":745.06,"body":"Less procedural."},{"speaker":"Galen Low","startTime":745.475,"endTime":749.375,"body":"But I haven't really seen"},{"speaker":"Galen Low","startTime":745.475,"endTime":749.375,"body":"anything that specifically talks"},{"speaker":"Galen Low","startTime":749.375,"endTime":752.0749999999999,"body":"about, Okay, what if you're"},{"speaker":"Galen Low","startTime":749.375,"endTime":752.0749999999999,"body":"just managing by influence?"},{"speaker":"Galen Low","startTime":752.0749999999999,"endTime":754.4649999999999,"body":"You're a project manager, you"},{"speaker":"Galen Low","startTime":752.0749999999999,"endTime":754.4649999999999,"body":"are not that person's manager."},{"speaker":"Galen Low","startTime":754.5749999999999,"endTime":757.485,"body":"You know, the like, HRIS"},{"speaker":"Galen Low","startTime":754.5749999999999,"endTime":757.485,"body":"isn't gonna ping you at the"},{"speaker":"Galen Low","startTime":757.485,"endTime":759.355,"body":"end of the year and be like,"},{"speaker":"Galen Low","startTime":757.485,"endTime":759.355,"body":"Please, tell us whether"},{"speaker":"Galen Low","startTime":759.355,"endTime":760.424,"body":"this person is good or not."},{"speaker":"Galen Low","startTime":760.8199999999999,"endTime":762.49,"body":"You're just working"},{"speaker":"Galen Low","startTime":760.8199999999999,"endTime":762.49,"body":"with them every day."},{"speaker":"Galen Low","startTime":762.89,"endTime":763.77,"body":"Yeah let's go there."},{"speaker":"Galen Low","startTime":763.77,"endTime":766.0799999999999,"body":"Can a tool like OnLoop"},{"speaker":"Galen Low","startTime":763.77,"endTime":766.0799999999999,"body":"help a project manager?"},{"speaker":"Projjal Ghatak","startTime":766.35,"endTime":767.67,"body":"So I think"},{"speaker":"Projjal Ghatak","startTime":766.35,"endTime":767.67,"body":"there are a few layers"},{"speaker":"Projjal Ghatak","startTime":767.67,"endTime":768.91,"body":"to unpack there, right?"},{"speaker":"Projjal Ghatak","startTime":768.91,"endTime":771.4599999999999,"body":"And you hit the nail"},{"speaker":"Projjal Ghatak","startTime":768.91,"endTime":771.4599999999999,"body":"on one, which is around"},{"speaker":"Projjal Ghatak","startTime":771.8,"endTime":774.8199999999999,"body":"managing by influence"},{"speaker":"Projjal Ghatak","startTime":771.8,"endTime":774.8199999999999,"body":"versus managing by control."},{"speaker":"Projjal Ghatak","startTime":774.97,"endTime":777.38,"body":"And I think even if someone"},{"speaker":"Projjal Ghatak","startTime":774.97,"endTime":777.38,"body":"is someone's boss, at the"},{"speaker":"Projjal Ghatak","startTime":777.38,"endTime":780.0,"body":"end of the day, there's only"},{"speaker":"Projjal Ghatak","startTime":777.38,"endTime":780.0,"body":"that much you can manage by"},{"speaker":"Projjal Ghatak","startTime":780.0,"endTime":783.3299999999999,"body":"control and so managing by"},{"speaker":"Projjal Ghatak","startTime":780.0,"endTime":783.3299999999999,"body":"influence becomes the way to go."},{"speaker":"Projjal Ghatak","startTime":783.63,"endTime":788.645,"body":"I want to bust a few myths"},{"speaker":"Projjal Ghatak","startTime":783.63,"endTime":788.645,"body":"because feedback in itself"},{"speaker":"Projjal Ghatak","startTime":788.645,"endTime":789.845,"body":"is a very loaded word."},{"speaker":"Projjal Ghatak","startTime":790.0749999999999,"endTime":794.045,"body":"And actually, nobody ever"},{"speaker":"Projjal Ghatak","startTime":790.0749999999999,"endTime":794.045,"body":"said that feedback means"},{"speaker":"Projjal Ghatak","startTime":794.0849999999999,"endTime":797.044,"body":"constructive feedback versus"},{"speaker":"Projjal Ghatak","startTime":794.0849999999999,"endTime":797.044,"body":"reinforcement feedback."},{"speaker":"Projjal Ghatak","startTime":797.4639999999999,"endTime":800.0849999999999,"body":"And nobody also ever said"},{"speaker":"Projjal Ghatak","startTime":797.4639999999999,"endTime":800.0849999999999,"body":"feedback has to be about someone"},{"speaker":"Projjal Ghatak","startTime":800.105,"endTime":801.675,"body":"else versus about yourself."},{"speaker":"Projjal Ghatak","startTime":801.924,"endTime":805.9549999999999,"body":"But when we think about the"},{"speaker":"Projjal Ghatak","startTime":801.924,"endTime":805.9549999999999,"body":"word feedback, we automatically"},{"speaker":"Projjal Ghatak","startTime":805.9549999999999,"endTime":809.3349999999999,"body":"assume it's typically"},{"speaker":"Projjal Ghatak","startTime":805.9549999999999,"endTime":809.3349999999999,"body":"constructive feedback and"},{"speaker":"Projjal Ghatak","startTime":809.375,"endTime":812.145,"body":"it is about someone else."},{"speaker":"Projjal Ghatak","startTime":812.75,"endTime":817.01,"body":"But there are actually four"},{"speaker":"Projjal Ghatak","startTime":812.75,"endTime":817.01,"body":"types of feedback, self feedback"},{"speaker":"Projjal Ghatak","startTime":817.12,"endTime":820.13,"body":"and others feedback, and then"},{"speaker":"Projjal Ghatak","startTime":817.12,"endTime":820.13,"body":"within self and others, what is"},{"speaker":"Projjal Ghatak","startTime":820.13,"endTime":821.28,"body":"celebrate or improve feedback."},{"speaker":"Projjal Ghatak","startTime":821.28,"endTime":822.29,"body":"I think that's point number one."},{"speaker":"Projjal Ghatak","startTime":822.65,"endTime":824.799,"body":"And for people to"},{"speaker":"Projjal Ghatak","startTime":822.65,"endTime":824.799,"body":"develop successfully,"},{"speaker":"Projjal Ghatak","startTime":824.8,"endTime":825.909,"body":"they need all four."},{"speaker":"Projjal Ghatak","startTime":826.279,"endTime":830.009,"body":"And often as a person, if you"},{"speaker":"Projjal Ghatak","startTime":826.279,"endTime":830.009,"body":"want to deliver feedback to"},{"speaker":"Projjal Ghatak","startTime":830.009,"endTime":832.949,"body":"someone, you will be a lot"},{"speaker":"Projjal Ghatak","startTime":830.009,"endTime":832.949,"body":"more effective in putting"},{"speaker":"Projjal Ghatak","startTime":832.949,"endTime":838.275,"body":"yourself in a Socratic coaching"},{"speaker":"Projjal Ghatak","startTime":832.949,"endTime":838.275,"body":"approach and asking questions"},{"speaker":"Projjal Ghatak","startTime":839.015,"endTime":841.115,"body":"versus delivering an insight."},{"speaker":"Projjal Ghatak","startTime":841.505,"endTime":844.8149999999999,"body":"So if someone had a really bad"},{"speaker":"Projjal Ghatak","startTime":841.505,"endTime":844.8149999999999,"body":"presentation, going to that"},{"speaker":"Projjal Ghatak","startTime":844.8149999999999,"endTime":847.544,"body":"person and saying you had a"},{"speaker":"Projjal Ghatak","startTime":844.8149999999999,"endTime":847.544,"body":"really bad presentation is"},{"speaker":"Projjal Ghatak","startTime":847.554,"endTime":851.745,"body":"not going to improve behavior"},{"speaker":"Projjal Ghatak","startTime":847.554,"endTime":851.745,"body":"and make the person better."},{"speaker":"Projjal Ghatak","startTime":852.04,"endTime":854.1999999999999,"body":"But going back and say,"},{"speaker":"Projjal Ghatak","startTime":852.04,"endTime":854.1999999999999,"body":"Hey, Michael, how do"},{"speaker":"Projjal Ghatak","startTime":854.1999999999999,"endTime":854.98,"body":"you think that went?"},{"speaker":"Projjal Ghatak","startTime":855.38,"endTime":858.85,"body":"And seeing sort of"},{"speaker":"Projjal Ghatak","startTime":855.38,"endTime":858.85,"body":"Michael's self assessment"},{"speaker":"Projjal Ghatak","startTime":859.15,"endTime":860.29,"body":"and then breaking it down."},{"speaker":"Projjal Ghatak","startTime":860.29,"endTime":862.679,"body":"Okay, so what do you"},{"speaker":"Projjal Ghatak","startTime":860.29,"endTime":862.679,"body":"think went really well?"},{"speaker":"Projjal Ghatak","startTime":863.03,"endTime":864.9399999999999,"body":"And what do you think"},{"speaker":"Projjal Ghatak","startTime":863.03,"endTime":864.9399999999999,"body":"could have got better?"},{"speaker":"Projjal Ghatak","startTime":865.12,"endTime":867.01,"body":"And it takes a little"},{"speaker":"Projjal Ghatak","startTime":865.12,"endTime":867.01,"body":"bit more patience."},{"speaker":"Projjal Ghatak","startTime":867.62,"endTime":872.329,"body":"But what it does is more likely"},{"speaker":"Projjal Ghatak","startTime":867.62,"endTime":872.329,"body":"or not the person themselves"},{"speaker":"Projjal Ghatak","startTime":872.629,"endTime":874.009,"body":"would have realized this."},{"speaker":"Projjal Ghatak","startTime":874.5799999999999,"endTime":874.98,"body":"Right?"},{"speaker":"Projjal Ghatak","startTime":875.4,"endTime":879.79,"body":"And in that case, when they"},{"speaker":"Projjal Ghatak","startTime":875.4,"endTime":879.79,"body":"don't, it might be fair to say,"},{"speaker":"Projjal Ghatak","startTime":880.05,"endTime":883.49,"body":"Hey, Michael, I don't think this"},{"speaker":"Projjal Ghatak","startTime":880.05,"endTime":883.49,"body":"was your intent, or you may not"},{"speaker":"Projjal Ghatak","startTime":883.49,"endTime":887.0699999999999,"body":"have realized this, but when"},{"speaker":"Projjal Ghatak","startTime":883.49,"endTime":887.0699999999999,"body":"you keep using filler words in"},{"speaker":"Projjal Ghatak","startTime":887.0799999999999,"endTime":891.65,"body":"conversations, I can see that"},{"speaker":"Projjal Ghatak","startTime":887.0799999999999,"endTime":891.65,"body":"people start getting distracted,"},{"speaker":"Projjal Ghatak","startTime":891.66,"endTime":895.66,"body":"and that can make you less"},{"speaker":"Projjal Ghatak","startTime":891.66,"endTime":895.66,"body":"impactful in presentations."},{"speaker":"Projjal Ghatak","startTime":895.67,"endTime":899.89,"body":"And that's called the situation"},{"speaker":"Projjal Ghatak","startTime":895.67,"endTime":899.89,"body":"behavior impact model of giving"},{"speaker":"Projjal Ghatak","startTime":899.89,"endTime":904.4499999999999,"body":"feedback whereby I'm being very"},{"speaker":"Projjal Ghatak","startTime":899.89,"endTime":904.4499999999999,"body":"specific on when the person"},{"speaker":"Projjal Ghatak","startTime":904.4499999999999,"endTime":907.005,"body":"did something was a saying,"},{"speaker":"Projjal Ghatak","startTime":904.4499999999999,"endTime":907.005,"body":"that was a shit presentation,"},{"speaker":"Projjal Ghatak","startTime":907.005,"endTime":908.285,"body":"because that's useless feedback."},{"speaker":"Projjal Ghatak","startTime":908.305,"endTime":911.005,"body":"Nobody can do anything"},{"speaker":"Projjal Ghatak","startTime":908.305,"endTime":911.005,"body":"with that, and nothing is"},{"speaker":"Projjal Ghatak","startTime":911.3249999999999,"endTime":913.295,"body":"100% shit or 100% great."},{"speaker":"Projjal Ghatak","startTime":913.295,"endTime":915.415,"body":"And it's not binary either."},{"speaker":"Projjal Ghatak","startTime":915.725,"endTime":917.754,"body":"But, there's a woman named"},{"speaker":"Projjal Ghatak","startTime":915.725,"endTime":917.754,"body":"Kim Scott, who I've met,"},{"speaker":"Projjal Ghatak","startTime":917.755,"endTime":919.875,"body":"who wrote this book called"},{"speaker":"Projjal Ghatak","startTime":917.755,"endTime":919.875,"body":"Radical Candor, which has"},{"speaker":"Projjal Ghatak","startTime":919.875,"endTime":921.625,"body":"become the Bible on feedback."},{"speaker":"Projjal Ghatak","startTime":921.655,"endTime":924.675,"body":"In many ways, it's an amazing"},{"speaker":"Projjal Ghatak","startTime":921.655,"endTime":924.675,"body":"read, if anybody wants to"},{"speaker":"Projjal Ghatak","startTime":924.7049999999999,"endTime":926.535,"body":"learn or understand feedback."},{"speaker":"Projjal Ghatak","startTime":926.745,"endTime":930.775,"body":"But she talks a lot about"},{"speaker":"Projjal Ghatak","startTime":926.745,"endTime":930.775,"body":"challenging directly, but also"},{"speaker":"Projjal Ghatak","startTime":931.005,"endTime":932.6949999999999,"body":"caring deeply and being kind."},{"speaker":"Projjal Ghatak","startTime":933.12,"endTime":937.63,"body":"And good feedback is both direct"},{"speaker":"Projjal Ghatak","startTime":933.12,"endTime":937.63,"body":"and kind, and often people"},{"speaker":"Projjal Ghatak","startTime":937.64,"endTime":940.8199999999999,"body":"remember the direct part of"},{"speaker":"Projjal Ghatak","startTime":937.64,"endTime":940.8199999999999,"body":"it, but forget the kind part"},{"speaker":"Projjal Ghatak","startTime":940.8199999999999,"endTime":944.0,"body":"of it, and then that's what"},{"speaker":"Projjal Ghatak","startTime":940.8199999999999,"endTime":944.0,"body":"you call obnoxious aggression."},{"speaker":"Projjal Ghatak","startTime":944.27,"endTime":947.24,"body":"And in many ways, people"},{"speaker":"Projjal Ghatak","startTime":944.27,"endTime":947.24,"body":"have weaponized radical"},{"speaker":"Projjal Ghatak","startTime":947.24,"endTime":950.869,"body":"candor as a term to be"},{"speaker":"Projjal Ghatak","startTime":947.24,"endTime":950.869,"body":"obnoxiously aggressive, and"},{"speaker":"Projjal Ghatak","startTime":950.869,"endTime":955.48,"body":"generally people know when"},{"speaker":"Projjal Ghatak","startTime":950.869,"endTime":955.48,"body":"you care and when you don't."},{"speaker":"Projjal Ghatak","startTime":955.81,"endTime":960.0899999999999,"body":"Now, the other distinction"},{"speaker":"Projjal Ghatak","startTime":955.81,"endTime":960.0899999999999,"body":"I'll make is between what is"},{"speaker":"Projjal Ghatak","startTime":960.12,"endTime":964.06,"body":"task feedback around, Hey,"},{"speaker":"Projjal Ghatak","startTime":960.12,"endTime":964.06,"body":"this document you wrote, like"},{"speaker":"Projjal Ghatak","startTime":964.0699999999999,"endTime":965.39,"body":"we could have form examples."},{"speaker":"Projjal Ghatak","startTime":965.8399999999999,"endTime":967.9,"body":"Which is not something people"},{"speaker":"Projjal Ghatak","startTime":965.8399999999999,"endTime":967.9,"body":"should think a whole lot about."},{"speaker":"Projjal Ghatak","startTime":967.97,"endTime":969.41,"body":"And that should be"},{"speaker":"Projjal Ghatak","startTime":967.97,"endTime":969.41,"body":"happening all the time."},{"speaker":"Projjal Ghatak","startTime":969.41,"endTime":970.73,"body":"Doesn't even have"},{"speaker":"Projjal Ghatak","startTime":969.41,"endTime":970.73,"body":"to be recorded."},{"speaker":"Projjal Ghatak","startTime":970.9599999999999,"endTime":972.23,"body":"Doesn't have to"},{"speaker":"Projjal Ghatak","startTime":970.9599999999999,"endTime":972.23,"body":"be the OnLoop app."},{"speaker":"Projjal Ghatak","startTime":972.3,"endTime":974.6899999999999,"body":"There's micro feedback"},{"speaker":"Projjal Ghatak","startTime":972.3,"endTime":974.6899999999999,"body":"that should just happen"},{"speaker":"Projjal Ghatak","startTime":974.9599999999999,"endTime":976.0,"body":"in the day to day."},{"speaker":"Projjal Ghatak","startTime":976.3,"endTime":980.04,"body":"But I think behavioral"},{"speaker":"Projjal Ghatak","startTime":976.3,"endTime":980.04,"body":"feedback goes back to thinking"},{"speaker":"Projjal Ghatak","startTime":980.04,"endTime":983.17,"body":"about an observation about"},{"speaker":"Projjal Ghatak","startTime":980.04,"endTime":983.17,"body":"a situation, and making"},{"speaker":"Projjal Ghatak","startTime":983.17,"endTime":984.48,"body":"it easy to jot those down."},{"speaker":"Projjal Ghatak","startTime":984.48,"endTime":987.47,"body":"And in our product, we make that"},{"speaker":"Projjal Ghatak","startTime":984.48,"endTime":987.47,"body":"a voice capture that someone can"},{"speaker":"Projjal Ghatak","startTime":987.47,"endTime":990.1899999999999,"body":"just record an observation and"},{"speaker":"Projjal Ghatak","startTime":987.47,"endTime":990.1899999999999,"body":"then we'll restructure that as"},{"speaker":"Projjal Ghatak","startTime":990.1899999999999,"endTime":993.05,"body":"feedback for you and show you"},{"speaker":"Projjal Ghatak","startTime":990.1899999999999,"endTime":993.05,"body":"how to write that feedback out."},{"speaker":"Projjal Ghatak","startTime":993.31,"endTime":997.5899999999999,"body":"But the key is in having the"},{"speaker":"Projjal Ghatak","startTime":993.31,"endTime":997.5899999999999,"body":"right frequency of observation"},{"speaker":"Projjal Ghatak","startTime":997.5899999999999,"endTime":1000.74,"body":"so that if you're having a"},{"speaker":"Projjal Ghatak","startTime":997.5899999999999,"endTime":1000.74,"body":"feedback conversation, you're"},{"speaker":"Projjal Ghatak","startTime":1000.759,"endTime":1003.73,"body":"actually not nitpicking on one"},{"speaker":"Projjal Ghatak","startTime":1000.759,"endTime":1003.73,"body":"thing that you remember, but"},{"speaker":"Projjal Ghatak","startTime":1003.73,"endTime":1006.9499999999999,"body":"you're actually bringing up"},{"speaker":"Projjal Ghatak","startTime":1003.73,"endTime":1006.9499999999999,"body":"things that are more patterned."},{"speaker":"Projjal Ghatak","startTime":1007.22,"endTime":1010.66,"body":"But, I've spent a lot of time at"},{"speaker":"Projjal Ghatak","startTime":1007.22,"endTime":1010.66,"body":"Accenture as a consulting team"},{"speaker":"Projjal Ghatak","startTime":1010.66,"endTime":1013.795,"body":"lead and had people who I wasn't"},{"speaker":"Projjal Ghatak","startTime":1010.66,"endTime":1013.795,"body":"the career counselor, but I was"},{"speaker":"Projjal Ghatak","startTime":1013.795,"endTime":1018.025,"body":"responsible for their delivery"},{"speaker":"Projjal Ghatak","startTime":1013.795,"endTime":1018.025,"body":"on that particular project."},{"speaker":"Projjal Ghatak","startTime":1018.175,"endTime":1021.444,"body":"At Uber, I was brought in, in"},{"speaker":"Projjal Ghatak","startTime":1018.175,"endTime":1021.444,"body":"Singapore and told that I had to"},{"speaker":"Projjal Ghatak","startTime":1021.534,"endTime":1023.0749999999999,"body":"control all the regional budget."},{"speaker":"Projjal Ghatak","startTime":1023.105,"endTime":1025.515,"body":"Whereas before I came in,"},{"speaker":"Projjal Ghatak","startTime":1023.105,"endTime":1025.515,"body":"the budgets were controlled"},{"speaker":"Projjal Ghatak","startTime":1025.515,"endTime":1028.314,"body":"by the country GMs and they"},{"speaker":"Projjal Ghatak","startTime":1025.515,"endTime":1028.314,"body":"didn't report to me and were"},{"speaker":"Projjal Ghatak","startTime":1028.315,"endTime":1029.654,"body":"actually more senior to me."},{"speaker":"Projjal Ghatak","startTime":1029.885,"endTime":1033.035,"body":"But they were very willing,"},{"speaker":"Projjal Ghatak","startTime":1029.885,"endTime":1033.035,"body":"once they got to know me and"},{"speaker":"Projjal Ghatak","startTime":1033.035,"endTime":1035.155,"body":"how I operated, to be like,"},{"speaker":"Projjal Ghatak","startTime":1033.035,"endTime":1035.155,"body":"Yeah, we're actually better off"},{"speaker":"Projjal Ghatak","startTime":1035.175,"endTime":1037.555,"body":"managing this budget regionally"},{"speaker":"Projjal Ghatak","startTime":1035.175,"endTime":1037.555,"body":"versus keeping control."},{"speaker":"Projjal Ghatak","startTime":1038.075,"endTime":1040.194,"body":"I think people generally"},{"speaker":"Projjal Ghatak","startTime":1038.075,"endTime":1040.194,"body":"have to believe that you"},{"speaker":"Projjal Ghatak","startTime":1040.194,"endTime":1043.134,"body":"have good intent and that"},{"speaker":"Projjal Ghatak","startTime":1040.194,"endTime":1043.134,"body":"b) you have value to add."},{"speaker":"Projjal Ghatak","startTime":1043.444,"endTime":1047.834,"body":"And typically, in my experience,"},{"speaker":"Projjal Ghatak","startTime":1043.444,"endTime":1047.834,"body":"that usually has no correlation"},{"speaker":"Projjal Ghatak","startTime":1047.834,"endTime":1049.445,"body":"with reporting lines."},{"speaker":"Projjal Ghatak","startTime":1049.994,"endTime":1053.334,"body":"Because then people see it as"},{"speaker":"Projjal Ghatak","startTime":1049.994,"endTime":1053.334,"body":"guidance coming from the other"},{"speaker":"Projjal Ghatak","startTime":1053.334,"endTime":1057.215,"body":"person versus criticism, and"},{"speaker":"Projjal Ghatak","startTime":1053.334,"endTime":1057.215,"body":"they actually want more of it."},{"speaker":"Projjal Ghatak","startTime":1057.555,"endTime":1062.725,"body":"And in fact, younger generations"},{"speaker":"Projjal Ghatak","startTime":1057.555,"endTime":1062.725,"body":"actually crave feedback"},{"speaker":"Projjal Ghatak","startTime":1063.064,"endTime":1064.814,"body":"and don't receive enough."},{"speaker":"Projjal Ghatak","startTime":1065.18,"endTime":1068.039,"body":"And so it's interesting"},{"speaker":"Projjal Ghatak","startTime":1065.18,"endTime":1068.039,"body":"that people often feel"},{"speaker":"Projjal Ghatak","startTime":1068.05,"endTime":1070.979,"body":"like they don't want to"},{"speaker":"Projjal Ghatak","startTime":1068.05,"endTime":1070.979,"body":"give constructive feedback,"},{"speaker":"Projjal Ghatak","startTime":1071.07,"endTime":1073.41,"body":"but high performers really"},{"speaker":"Projjal Ghatak","startTime":1071.07,"endTime":1073.41,"body":"crave constructive feedback."},{"speaker":"Projjal Ghatak","startTime":1073.689,"endTime":1076.849,"body":"And you will often lose high"},{"speaker":"Projjal Ghatak","startTime":1073.689,"endTime":1076.849,"body":"performers if you don't give"},{"speaker":"Projjal Ghatak","startTime":1076.849,"endTime":1078.3999999999999,"body":"them constructive feedback,"},{"speaker":"Projjal Ghatak","startTime":1076.849,"endTime":1078.3999999999999,"body":"because that's the only"},{"speaker":"Projjal Ghatak","startTime":1078.3999999999999,"endTime":1079.979,"body":"way they know how to grow."},{"speaker":"Projjal Ghatak","startTime":1080.2,"endTime":1082.979,"body":"And people actually love"},{"speaker":"Projjal Ghatak","startTime":1080.2,"endTime":1082.979,"body":"receiving improved feedback"},{"speaker":"Projjal Ghatak","startTime":1082.979,"endTime":1083.999,"body":"of their high performer."},{"speaker":"Projjal Ghatak","startTime":1084.18,"endTime":1087.97,"body":"On the other end, people love"},{"speaker":"Projjal Ghatak","startTime":1084.18,"endTime":1087.97,"body":"giving people reinforcement"},{"speaker":"Projjal Ghatak","startTime":1087.97,"endTime":1088.8999999999999,"body":"or celebratory feedback."},{"speaker":"Projjal Ghatak","startTime":1088.91,"endTime":1089.979,"body":"That's never a problem."},{"speaker":"Projjal Ghatak","startTime":1089.979,"endTime":1092.099,"body":"And often that might be"},{"speaker":"Projjal Ghatak","startTime":1089.979,"endTime":1092.099,"body":"a good place to start."},{"speaker":"Projjal Ghatak","startTime":1092.119,"endTime":1095.87,"body":"So practice the situation"},{"speaker":"Projjal Ghatak","startTime":1092.119,"endTime":1095.87,"body":"be your impact model to show"},{"speaker":"Projjal Ghatak","startTime":1095.87,"endTime":1099.1589999999999,"body":"someone what they're doing"},{"speaker":"Projjal Ghatak","startTime":1095.87,"endTime":1099.1589999999999,"body":"really well, and that will"},{"speaker":"Projjal Ghatak","startTime":1099.189,"endTime":1103.56,"body":"then give you ways to then"},{"speaker":"Projjal Ghatak","startTime":1099.189,"endTime":1103.56,"body":"deliver constructive feedback"},{"speaker":"Projjal Ghatak","startTime":1103.689,"endTime":1104.81,"body":"following the same model."},{"speaker":"Projjal Ghatak","startTime":1104.81,"endTime":1108.6589999999999,"body":"And actually telling someone"},{"speaker":"Projjal Ghatak","startTime":1104.81,"endTime":1108.6589999999999,"body":"to do a good job is equally"},{"speaker":"Projjal Ghatak","startTime":1108.66,"endTime":1112.345,"body":"useless as saying you're giving"},{"speaker":"Projjal Ghatak","startTime":1108.66,"endTime":1112.345,"body":"a shitty presentation because"},{"speaker":"Projjal Ghatak","startTime":1112.355,"endTime":1115.584,"body":"neither of them have specificity"},{"speaker":"Projjal Ghatak","startTime":1112.355,"endTime":1115.584,"body":"that can let the other person"},{"speaker":"Projjal Ghatak","startTime":1115.615,"endTime":1117.785,"body":"actually understand what they're"},{"speaker":"Projjal Ghatak","startTime":1115.615,"endTime":1117.785,"body":"doing well or not doing well."},{"speaker":"Projjal Ghatak","startTime":1117.945,"endTime":1120.2839999999999,"body":"Sorry, I rambled on for"},{"speaker":"Projjal Ghatak","startTime":1117.945,"endTime":1120.2839999999999,"body":"a while, but there's"},{"speaker":"Projjal Ghatak","startTime":1120.2839999999999,"endTime":1121.7549999999999,"body":"a lot of angles to it."},{"speaker":"Projjal Ghatak","startTime":1122.245,"endTime":1125.215,"body":"And I think it's important"},{"speaker":"Projjal Ghatak","startTime":1122.245,"endTime":1125.215,"body":"to parse through and we"},{"speaker":"Projjal Ghatak","startTime":1125.215,"endTime":1127.0049999999999,"body":"can go in any direction"},{"speaker":"Projjal Ghatak","startTime":1125.215,"endTime":1127.0049999999999,"body":"that you think would be"},{"speaker":"Projjal Ghatak","startTime":1127.0049999999999,"endTime":1128.355,"body":"helpful for your audience."},{"speaker":"Galen Low","startTime":1128.615,"endTime":1130.115,"body":"Honestly, I"},{"speaker":"Galen Low","startTime":1128.615,"endTime":1130.115,"body":"think that is really useful"},{"speaker":"Galen Low","startTime":1130.115,"endTime":1132.865,"body":"because, when I think about"},{"speaker":"Galen Low","startTime":1130.115,"endTime":1132.865,"body":"your definitions, especially"},{"speaker":"Galen Low","startTime":1132.865,"endTime":1135.625,"body":"as a sort of task feedback"},{"speaker":"Galen Low","startTime":1132.865,"endTime":1135.625,"body":"versus behavioral feedback,"},{"speaker":"Galen Low","startTime":1136.035,"endTime":1138.135,"body":"I think instinctively"},{"speaker":"Galen Low","startTime":1136.035,"endTime":1138.135,"body":"project managers are like,"},{"speaker":"Galen Low","startTime":1138.165,"endTime":1139.545,"body":"oh, task feedback, right?"},{"speaker":"Galen Low","startTime":1139.635,"endTime":1142.615,"body":"Like, okay, about this moment"},{"speaker":"Galen Low","startTime":1139.635,"endTime":1142.615,"body":"in time, that presentation."},{"speaker":"Galen Low","startTime":1142.935,"endTime":1147.995,"body":"And in some ways, that"},{"speaker":"Galen Low","startTime":1142.935,"endTime":1147.995,"body":"behavioral feedback, especially"},{"speaker":"Galen Low","startTime":1147.995,"endTime":1150.575,"body":"when you're talking about coming"},{"speaker":"Galen Low","startTime":1147.995,"endTime":1150.575,"body":"from a place of caring, it's"},{"speaker":"Galen Low","startTime":1150.575,"endTime":1152.815,"body":"a bit of a area of ambiguity."},{"speaker":"Galen Low","startTime":1152.815,"endTime":1155.315,"body":"It's like, should I care"},{"speaker":"Galen Low","startTime":1152.815,"endTime":1155.315,"body":"enough about this person"},{"speaker":"Galen Low","startTime":1155.325,"endTime":1156.2549999999999,"body":"on my project team?"},{"speaker":"Galen Low","startTime":1156.2549999999999,"endTime":1159.045,"body":"I'm not their manager,"},{"speaker":"Galen Low","startTime":1156.2549999999999,"endTime":1159.045,"body":"but you know, like I work"},{"speaker":"Galen Low","startTime":1159.045,"endTime":1159.845,"body":"with them close enough."},{"speaker":"Galen Low","startTime":1159.845,"endTime":1160.7939999999999,"body":"I noticed patterns."},{"speaker":"Galen Low","startTime":1161.094,"endTime":1162.675,"body":"I think I can make"},{"speaker":"Galen Low","startTime":1161.094,"endTime":1162.675,"body":"them even better."},{"speaker":"Galen Low","startTime":1162.735,"endTime":1163.895,"body":"My project's going to benefit."},{"speaker":"Galen Low","startTime":1163.895,"endTime":1164.595,"body":"They're going to benefit."},{"speaker":"Galen Low","startTime":1164.595,"endTime":1165.325,"body":"I'm going to benefit."},{"speaker":"Galen Low","startTime":1165.325,"endTime":1166.995,"body":"The organizations involved"},{"speaker":"Galen Low","startTime":1165.325,"endTime":1166.995,"body":"are going to benefit."},{"speaker":"Galen Low","startTime":1166.995,"endTime":1168.77,"body":"Like, should this be my problem?"},{"speaker":"Galen Low","startTime":1168.78,"endTime":1171.02,"body":"And I think a lot of project"},{"speaker":"Galen Low","startTime":1168.78,"endTime":1171.02,"body":"managers get to that point"},{"speaker":"Galen Low","startTime":1171.1299999999999,"endTime":1173.74,"body":"because we do care, we're just"},{"speaker":"Galen Low","startTime":1171.1299999999999,"endTime":1173.74,"body":"not sure if we're allowed to."},{"speaker":"Galen Low","startTime":1173.74,"endTime":1174.22,"body":"Do you know what I mean?"},{"speaker":"Galen Low","startTime":1174.97,"endTime":1176.72,"body":"And then that's what I love"},{"speaker":"Galen Low","startTime":1174.97,"endTime":1176.72,"body":"about what you said is that"},{"speaker":"Galen Low","startTime":1176.729,"endTime":1179.949,"body":"like it doesn't usually"},{"speaker":"Galen Low","startTime":1176.729,"endTime":1179.949,"body":"matter what the reporting"},{"speaker":"Galen Low","startTime":1179.949,"endTime":1183.72,"body":"lines are in a world of"},{"speaker":"Galen Low","startTime":1179.949,"endTime":1183.72,"body":"constructive feedback, in a"},{"speaker":"Galen Low","startTime":1183.72,"endTime":1185.954,"body":"world of reinforcing feedback."},{"speaker":"Galen Low","startTime":1186.135,"endTime":1188.5049999999999,"body":"That isn't actually what"},{"speaker":"Galen Low","startTime":1186.135,"endTime":1188.5049999999999,"body":"matters and I think that's"},{"speaker":"Galen Low","startTime":1188.5049999999999,"endTime":1190.835,"body":"where we get stuck as project"},{"speaker":"Galen Low","startTime":1188.5049999999999,"endTime":1190.835,"body":"managers is we're like, Oh,"},{"speaker":"Galen Low","startTime":1190.835,"endTime":1192.365,"body":"no, the line doesn't go here."},{"speaker":"Galen Low","startTime":1192.365,"endTime":1193.895,"body":"There's a dotted"},{"speaker":"Galen Low","startTime":1192.365,"endTime":1193.895,"body":"line or whatever."},{"speaker":"Galen Low","startTime":1194.0339999999999,"endTime":1195.465,"body":"And then we resist it, right?"},{"speaker":"Galen Low","startTime":1195.465,"endTime":1196.615,"body":"We don't deliver the feedback."},{"speaker":"Galen Low","startTime":1196.625,"endTime":1198.735,"body":"We work with teams that"},{"speaker":"Galen Low","startTime":1196.625,"endTime":1198.735,"body":"are, maybe could be"},{"speaker":"Galen Low","startTime":1198.735,"endTime":1199.7839999999999,"body":"performing a little better."},{"speaker":"Galen Low","startTime":1199.955,"endTime":1201.955,"body":"Maybe we see a lot of"},{"speaker":"Galen Low","startTime":1199.955,"endTime":1201.955,"body":"potential in these humans"},{"speaker":"Galen Low","startTime":1201.955,"endTime":1202.955,"body":"that we're collaborating with."},{"speaker":"Galen Low","startTime":1203.295,"endTime":1206.035,"body":"But we're just going to be"},{"speaker":"Galen Low","startTime":1203.295,"endTime":1206.035,"body":"hands off because, I don't know."},{"speaker":"Galen Low","startTime":1206.035,"endTime":1207.825,"body":"We're not their career"},{"speaker":"Galen Low","startTime":1206.035,"endTime":1207.825,"body":"counselor, right?"},{"speaker":"Galen Low","startTime":1207.875,"endTime":1211.595,"body":"And I think that does damage"},{"speaker":"Galen Low","startTime":1207.875,"endTime":1211.595,"body":"because in a way just to"},{"speaker":"Galen Low","startTime":1211.595,"endTime":1213.135,"body":"underscore your point, it"},{"speaker":"Galen Low","startTime":1211.595,"endTime":1213.135,"body":"shouldn't have to matter"},{"speaker":"Galen Low","startTime":1213.135,"endTime":1214.055,"body":"what the reporting lines are."},{"speaker":"Galen Low","startTime":1214.055,"endTime":1217.175,"body":"It's impact, it's value,"},{"speaker":"Galen Low","startTime":1214.055,"endTime":1217.175,"body":"it's them being able to"},{"speaker":"Galen Low","startTime":1217.175,"endTime":1218.075,"body":"see that change, right?"},{"speaker":"Galen Low","startTime":1218.075,"endTime":1219.115,"body":"Like you're recycling thing."},{"speaker":"Galen Low","startTime":1219.115,"endTime":1219.935,"body":"It's like, okay, cool."},{"speaker":"Galen Low","startTime":1219.935,"endTime":1220.695,"body":"I'm getting feedback."},{"speaker":"Galen Low","startTime":1220.695,"endTime":1223.2649999999999,"body":"I'm craving feedback because"},{"speaker":"Galen Low","startTime":1220.695,"endTime":1223.2649999999999,"body":"I want to do really well."},{"speaker":"Galen Low","startTime":1223.2649999999999,"endTime":1224.455,"body":"I know I'm not perfect."},{"speaker":"Galen Low","startTime":1224.595,"endTime":1226.585,"body":"And so, give it to me,"},{"speaker":"Galen Low","startTime":1224.595,"endTime":1226.585,"body":"but also give it to me"},{"speaker":"Galen Low","startTime":1226.585,"endTime":1229.36,"body":"in a way that is useful."},{"speaker":"Galen Low","startTime":1229.6299999999999,"endTime":1232.7,"body":"Hey, usable, not like, good"},{"speaker":"Galen Low","startTime":1229.6299999999999,"endTime":1232.7,"body":"job pat on the back and not,"},{"speaker":"Galen Low","startTime":1232.72,"endTime":1234.12,"body":"bad job, stick on the back."},{"speaker":"Galen Low","startTime":1234.23,"endTime":1235.92,"body":"Any kind of thing, like,"},{"speaker":"Galen Low","startTime":1234.23,"endTime":1235.92,"body":"it's more than that."},{"speaker":"Projjal Ghatak","startTime":1236.1499999999999,"endTime":1237.94,"body":"Two other things"},{"speaker":"Projjal Ghatak","startTime":1236.1499999999999,"endTime":1237.94,"body":"that sprung up for me as you"},{"speaker":"Projjal Ghatak","startTime":1237.94,"endTime":1240.05,"body":"were talking, because we've"},{"speaker":"Projjal Ghatak","startTime":1237.94,"endTime":1240.05,"body":"run into these situations too."},{"speaker":"Projjal Ghatak","startTime":1240.05,"endTime":1244.59,"body":"Now, there are certain"},{"speaker":"Projjal Ghatak","startTime":1240.05,"endTime":1244.59,"body":"situations where legally"},{"speaker":"Projjal Ghatak","startTime":1244.96,"endTime":1247.03,"body":"it is an issue if you"},{"speaker":"Projjal Ghatak","startTime":1244.96,"endTime":1247.03,"body":"give it in writing."},{"speaker":"Projjal Ghatak","startTime":1247.23,"endTime":1249.46,"body":"So we have a situation"},{"speaker":"Projjal Ghatak","startTime":1247.23,"endTime":1249.46,"body":"where we were working with"},{"speaker":"Projjal Ghatak","startTime":1249.51,"endTime":1253.3899999999999,"body":"an agency and one of the"},{"speaker":"Projjal Ghatak","startTime":1249.51,"endTime":1253.3899999999999,"body":"big tech companies is their"},{"speaker":"Projjal Ghatak","startTime":1253.57,"endTime":1255.3799999999999,"body":"customer and the only customer."},{"speaker":"Projjal Ghatak","startTime":1255.3799999999999,"endTime":1259.0,"body":"So if you work in this agency,"},{"speaker":"Projjal Ghatak","startTime":1255.3799999999999,"endTime":1259.0,"body":"you're basically spending all"},{"speaker":"Projjal Ghatak","startTime":1259.0,"endTime":1262.93,"body":"your time embedded in teams"},{"speaker":"Projjal Ghatak","startTime":1259.0,"endTime":1262.93,"body":"at this large tech company."},{"speaker":"Projjal Ghatak","startTime":1263.475,"endTime":1266.715,"body":"And so obviously they don't"},{"speaker":"Projjal Ghatak","startTime":1263.475,"endTime":1266.715,"body":"receive feedback, right?"},{"speaker":"Projjal Ghatak","startTime":1266.945,"endTime":1269.235,"body":"And so there's no way"},{"speaker":"Projjal Ghatak","startTime":1266.945,"endTime":1269.235,"body":"you can also know how to"},{"speaker":"Projjal Ghatak","startTime":1269.235,"endTime":1272.945,"body":"promote these people because"},{"speaker":"Projjal Ghatak","startTime":1269.235,"endTime":1272.945,"body":"that loop is entirely"},{"speaker":"Projjal Ghatak","startTime":1272.965,"endTime":1274.035,"body":"outside the organization."},{"speaker":"Projjal Ghatak","startTime":1274.035,"endTime":1277.715,"body":"It's not even in the"},{"speaker":"Projjal Ghatak","startTime":1274.035,"endTime":1277.715,"body":"organization, but because"},{"speaker":"Projjal Ghatak","startTime":1277.745,"endTime":1280.455,"body":"there is a independent"},{"speaker":"Projjal Ghatak","startTime":1277.745,"endTime":1280.455,"body":"contractor relationship"},{"speaker":"Projjal Ghatak","startTime":1280.465,"endTime":1286.415,"body":"there, the big tech company"},{"speaker":"Projjal Ghatak","startTime":1280.465,"endTime":1286.415,"body":"does not allow the person to"},{"speaker":"Projjal Ghatak","startTime":1286.425,"endTime":1287.605,"body":"give any feedback in writing."},{"speaker":"Projjal Ghatak","startTime":1288.2,"endTime":1292.57,"body":"Because then that can"},{"speaker":"Projjal Ghatak","startTime":1288.2,"endTime":1292.57,"body":"break the sort of wall"},{"speaker":"Projjal Ghatak","startTime":1292.59,"endTime":1296.57,"body":"between being an employee"},{"speaker":"Projjal Ghatak","startTime":1292.59,"endTime":1296.57,"body":"versus being a contractor."},{"speaker":"Projjal Ghatak","startTime":1296.8899999999999,"endTime":1299.33,"body":"And in those cases, giving"},{"speaker":"Projjal Ghatak","startTime":1296.8899999999999,"endTime":1299.33,"body":"things in writing are a little"},{"speaker":"Projjal Ghatak","startTime":1299.33,"endTime":1302.91,"body":"bit more challenging, but that"},{"speaker":"Projjal Ghatak","startTime":1299.33,"endTime":1302.91,"body":"doesn't stop you from giving"},{"speaker":"Projjal Ghatak","startTime":1302.91,"endTime":1307.2,"body":"someone development feedback and"},{"speaker":"Projjal Ghatak","startTime":1302.91,"endTime":1307.2,"body":"having a conversation about it."},{"speaker":"Projjal Ghatak","startTime":1307.44,"endTime":1309.6299999999999,"body":"I think the other thing"},{"speaker":"Projjal Ghatak","startTime":1307.44,"endTime":1309.6299999999999,"body":"I'll say, and this goes"},{"speaker":"Projjal Ghatak","startTime":1309.6399999999999,"endTime":1312.91,"body":"broadly for things in life,"},{"speaker":"Projjal Ghatak","startTime":1309.6399999999999,"endTime":1312.91,"body":"I think ultimately some"},{"speaker":"Projjal Ghatak","startTime":1312.91,"endTime":1315.17,"body":"people are playing finite"},{"speaker":"Projjal Ghatak","startTime":1312.91,"endTime":1315.17,"body":"games and some people are"},{"speaker":"Projjal Ghatak","startTime":1315.17,"endTime":1316.34,"body":"playing infinite games."},{"speaker":"Projjal Ghatak","startTime":1316.71,"endTime":1319.22,"body":"And you can think about that"},{"speaker":"Projjal Ghatak","startTime":1316.71,"endTime":1319.22,"body":"as short term, long term."},{"speaker":"Projjal Ghatak","startTime":1319.22,"endTime":1322.83,"body":"You can think about that as"},{"speaker":"Projjal Ghatak","startTime":1319.22,"endTime":1322.83,"body":"transactional relationship."},{"speaker":"Projjal Ghatak","startTime":1323.21,"endTime":1327.04,"body":"And I think the more you play"},{"speaker":"Projjal Ghatak","startTime":1323.21,"endTime":1327.04,"body":"a long term game in life,"},{"speaker":"Projjal Ghatak","startTime":1327.3899999999999,"endTime":1329.8899999999999,"body":"it becomes easier to care."},{"speaker":"Projjal Ghatak","startTime":1330.3,"endTime":1335.33,"body":"Because if I treat you badly"},{"speaker":"Projjal Ghatak","startTime":1330.3,"endTime":1335.33,"body":"one day, I have no way to"},{"speaker":"Projjal Ghatak","startTime":1335.33,"endTime":1337.3,"body":"know where you're going to"},{"speaker":"Projjal Ghatak","startTime":1335.33,"endTime":1337.3,"body":"show up in my life again."},{"speaker":"Projjal Ghatak","startTime":1337.73,"endTime":1340.3999999999999,"body":"And if I didn't give you good"},{"speaker":"Projjal Ghatak","startTime":1337.73,"endTime":1340.3999999999999,"body":"feedback, or I treated you"},{"speaker":"Projjal Ghatak","startTime":1340.3999999999999,"endTime":1342.99,"body":"badly, or I didn't focus on"},{"speaker":"Projjal Ghatak","startTime":1340.3999999999999,"endTime":1342.99,"body":"your growth, and conversely,"},{"speaker":"Projjal Ghatak","startTime":1342.99,"endTime":1346.0,"body":"if I actually really helped"},{"speaker":"Projjal Ghatak","startTime":1342.99,"endTime":1346.0,"body":"someone out, that's going to"},{"speaker":"Projjal Ghatak","startTime":1346.01,"endTime":1348.53,"body":"come back and pay you in very"},{"speaker":"Projjal Ghatak","startTime":1346.01,"endTime":1348.53,"body":"interesting ways down the line."},{"speaker":"Projjal Ghatak","startTime":1348.885,"endTime":1351.945,"body":"And I think when people are"},{"speaker":"Projjal Ghatak","startTime":1348.885,"endTime":1351.945,"body":"brought together in project"},{"speaker":"Projjal Ghatak","startTime":1351.945,"endTime":1355.375,"body":"settings, they might see that"},{"speaker":"Projjal Ghatak","startTime":1351.945,"endTime":1355.375,"body":"as a finite game, but it's"},{"speaker":"Projjal Ghatak","startTime":1355.395,"endTime":1357.145,"body":"like, well, this is temporary."},{"speaker":"Projjal Ghatak","startTime":1357.165,"endTime":1359.115,"body":"I may not ever see"},{"speaker":"Projjal Ghatak","startTime":1357.165,"endTime":1359.115,"body":"this person ever again."},{"speaker":"Projjal Ghatak","startTime":1359.115,"endTime":1362.805,"body":"And I think if you take"},{"speaker":"Projjal Ghatak","startTime":1359.115,"endTime":1362.805,"body":"that approach, it is that"},{"speaker":"Projjal Ghatak","startTime":1362.805,"endTime":1367.0049999999999,"body":"much harder to muster up the"},{"speaker":"Projjal Ghatak","startTime":1362.805,"endTime":1367.0049999999999,"body":"energy or the inspiration."},{"speaker":"Projjal Ghatak","startTime":1367.345,"endTime":1370.045,"body":"You give feedback and"},{"speaker":"Projjal Ghatak","startTime":1367.345,"endTime":1370.045,"body":"develop and care, but I would"},{"speaker":"Projjal Ghatak","startTime":1370.045,"endTime":1371.855,"body":"urge people to think about"},{"speaker":"Projjal Ghatak","startTime":1370.045,"endTime":1371.855,"body":"things that are in finite"},{"speaker":"Projjal Ghatak","startTime":1371.925,"endTime":1373.045,"body":"games versus finite games."},{"speaker":"Galen Low","startTime":1373.385,"endTime":1374.305,"body":"I agree with that."},{"speaker":"Galen Low","startTime":1374.5049999999999,"endTime":1376.305,"body":"And that's the other thing"},{"speaker":"Galen Low","startTime":1374.5049999999999,"endTime":1376.305,"body":"that humans are bad at, is like"},{"speaker":"Galen Low","startTime":1376.305,"endTime":1380.074,"body":"long term thinking, and also,"},{"speaker":"Galen Low","startTime":1376.305,"endTime":1380.074,"body":"I think, at the center of all"},{"speaker":"Galen Low","startTime":1380.074,"endTime":1383.194,"body":"of this the definition of a"},{"speaker":"Galen Low","startTime":1380.074,"endTime":1383.194,"body":"project is that it's temporary."},{"speaker":"Galen Low","startTime":1383.224,"endTime":1385.774,"body":"So of course it's imbued with"},{"speaker":"Galen Low","startTime":1383.224,"endTime":1385.774,"body":"all of this, like, short term"},{"speaker":"Galen Low","startTime":1385.774,"endTime":1388.864,"body":"thinking, and yet, you just"},{"speaker":"Galen Low","startTime":1385.774,"endTime":1388.864,"body":"explained to me a, you know,"},{"speaker":"Galen Low","startTime":1388.874,"endTime":1391.574,"body":"a rather common, actually,"},{"speaker":"Galen Low","startTime":1388.874,"endTime":1391.574,"body":"like, contractual relationship."},{"speaker":"Galen Low","startTime":1391.799,"endTime":1394.039,"body":"Where it's okay, we have a"},{"speaker":"Galen Low","startTime":1391.799,"endTime":1394.039,"body":"vendor, we're bringing them"},{"speaker":"Galen Low","startTime":1394.039,"endTime":1396.129,"body":"in, they're gonna sit at our"},{"speaker":"Galen Low","startTime":1394.039,"endTime":1396.129,"body":"desks, they're part of our team."},{"speaker":"Galen Low","startTime":1396.509,"endTime":1398.6589999999999,"body":"But there's this contractual"},{"speaker":"Galen Low","startTime":1396.509,"endTime":1398.6589999999999,"body":"relationship, we gotta do"},{"speaker":"Galen Low","startTime":1398.6589999999999,"endTime":1400.629,"body":"things differently, we can't"},{"speaker":"Galen Low","startTime":1398.6589999999999,"endTime":1400.629,"body":"write down the feedback."},{"speaker":"Galen Low","startTime":1400.869,"endTime":1402.709,"body":"And then there's these"},{"speaker":"Galen Low","startTime":1400.869,"endTime":1402.709,"body":"questions of the people on"},{"speaker":"Galen Low","startTime":1402.709,"endTime":1404.569,"body":"the floor, they're like,"},{"speaker":"Galen Low","startTime":1402.709,"endTime":1404.569,"body":"Are they on our team, or are"},{"speaker":"Galen Low","startTime":1404.569,"endTime":1405.609,"body":"they just the contractors?"},{"speaker":"Galen Low","startTime":1405.609,"endTime":1407.349,"body":"Do I give feedback,"},{"speaker":"Galen Low","startTime":1405.609,"endTime":1407.349,"body":"do I just shut up?"},{"speaker":"Galen Low","startTime":1407.399,"endTime":1408.279,"body":"Should I think long term?"},{"speaker":"Galen Low","startTime":1408.279,"endTime":1410.569,"body":"Because they've been here"},{"speaker":"Galen Low","startTime":1408.279,"endTime":1410.569,"body":"for a year, they're gonna be"},{"speaker":"Galen Low","startTime":1410.569,"endTime":1411.709,"body":"here for another five years."},{"speaker":"Galen Low","startTime":1411.954,"endTime":1414.2939999999999,"body":"Project ends, and then another"},{"speaker":"Galen Low","startTime":1411.954,"endTime":1414.2939999999999,"body":"project starts, it's the same"},{"speaker":"Galen Low","startTime":1414.2939999999999,"endTime":1415.754,"body":"people maybe I should care."},{"speaker":"Galen Low","startTime":1415.984,"endTime":1418.0339999999999,"body":"And I like that idea that"},{"speaker":"Galen Low","startTime":1415.984,"endTime":1418.0339999999999,"body":"maybe you should just care"},{"speaker":"Galen Low","startTime":1418.074,"endTime":1420.634,"body":"at the outset, because of"},{"speaker":"Galen Low","startTime":1418.074,"endTime":1420.634,"body":"the other thing you said,"},{"speaker":"Galen Low","startTime":1420.634,"endTime":1423.014,"body":"which is like, yeah, you"},{"speaker":"Galen Low","startTime":1420.634,"endTime":1423.014,"body":"could treat them badly, and"},{"speaker":"Galen Low","startTime":1423.364,"endTime":1425.0339999999999,"body":"you'll never know when they're"},{"speaker":"Galen Low","startTime":1423.364,"endTime":1425.0339999999999,"body":"gonna, appear back in your"},{"speaker":"Galen Low","startTime":1425.0339999999999,"endTime":1426.634,"body":"life, for better or for worse."},{"speaker":"Galen Low","startTime":1426.984,"endTime":1428.124,"body":"There's a kindness to that."},{"speaker":"Galen Low","startTime":1428.124,"endTime":1430.764,"body":"There's a caring and"},{"speaker":"Galen Low","startTime":1428.124,"endTime":1430.764,"body":"a compassion to work."},{"speaker":"Projjal Ghatak","startTime":1431.144,"endTime":1433.014,"body":"And I"},{"speaker":"Projjal Ghatak","startTime":1431.144,"endTime":1433.014,"body":"think it's high ROI, right?"},{"speaker":"Projjal Ghatak","startTime":1433.024,"endTime":1435.934,"body":"Like, the way I look at"},{"speaker":"Projjal Ghatak","startTime":1433.024,"endTime":1435.934,"body":"it is that the ability of"},{"speaker":"Projjal Ghatak","startTime":1435.934,"endTime":1439.524,"body":"impact I can have as an"},{"speaker":"Projjal Ghatak","startTime":1435.934,"endTime":1439.524,"body":"individual is minuscule."},{"speaker":"Projjal Ghatak","startTime":1439.824,"endTime":1443.0539999999999,"body":"And if I want to make any"},{"speaker":"Projjal Ghatak","startTime":1439.824,"endTime":1443.0539999999999,"body":"large change happen in the"},{"speaker":"Projjal Ghatak","startTime":1443.0539999999999,"endTime":1447.094,"body":"world, that is purely going to"},{"speaker":"Projjal Ghatak","startTime":1443.0539999999999,"endTime":1447.094,"body":"happen by driving a coalition"},{"speaker":"Projjal Ghatak","startTime":1447.094,"endTime":1449.354,"body":"of people in that direction."},{"speaker":"Projjal Ghatak","startTime":1449.8039999999999,"endTime":1452.674,"body":"And good people have no"},{"speaker":"Projjal Ghatak","startTime":1449.8039999999999,"endTime":1452.674,"body":"door of opportunities."},{"speaker":"Projjal Ghatak","startTime":1453.164,"endTime":1457.444,"body":"And if you have to get good"},{"speaker":"Projjal Ghatak","startTime":1453.164,"endTime":1457.444,"body":"people to give time and"},{"speaker":"Projjal Ghatak","startTime":1457.444,"endTime":1461.439,"body":"resources for your cause,"},{"speaker":"Projjal Ghatak","startTime":1457.444,"endTime":1461.439,"body":"they need to believe there's"},{"speaker":"Projjal Ghatak","startTime":1461.439,"endTime":1462.649,"body":"something in it for them."},{"speaker":"Projjal Ghatak","startTime":1463.079,"endTime":1465.539,"body":"And, I'm lucky to now"},{"speaker":"Projjal Ghatak","startTime":1463.079,"endTime":1465.539,"body":"build an organization"},{"speaker":"Projjal Ghatak","startTime":1465.539,"endTime":1466.579,"body":"and work with people."},{"speaker":"Projjal Ghatak","startTime":1466.579,"endTime":1469.729,"body":"And, we just recently"},{"speaker":"Projjal Ghatak","startTime":1466.579,"endTime":1469.729,"body":"brought on a consultant to"},{"speaker":"Projjal Ghatak","startTime":1469.729,"endTime":1471.349,"body":"help with marketing, was an"},{"speaker":"Projjal Ghatak","startTime":1469.729,"endTime":1471.349,"body":"old friend from Accenture."},{"speaker":"Projjal Ghatak","startTime":1471.899,"endTime":1473.769,"body":"And, we never thought we"},{"speaker":"Projjal Ghatak","startTime":1471.899,"endTime":1473.769,"body":"would ever work together"},{"speaker":"Projjal Ghatak","startTime":1473.769,"endTime":1475.239,"body":"again, but here we are."},{"speaker":"Projjal Ghatak","startTime":1475.239,"endTime":1478.629,"body":"And, I think in my life,"},{"speaker":"Projjal Ghatak","startTime":1475.239,"endTime":1478.629,"body":"it's really paid a lot"},{"speaker":"Projjal Ghatak","startTime":1478.629,"endTime":1480.259,"body":"of dividend to care."},{"speaker":"Projjal Ghatak","startTime":1480.719,"endTime":1483.969,"body":"And I think, I'm not the"},{"speaker":"Projjal Ghatak","startTime":1480.719,"endTime":1483.969,"body":"most soft, fuzzy person."},{"speaker":"Projjal Ghatak","startTime":1484.259,"endTime":1487.549,"body":"And so I look at things"},{"speaker":"Projjal Ghatak","startTime":1484.259,"endTime":1487.549,"body":"more from a pretty hardcore"},{"speaker":"Projjal Ghatak","startTime":1487.549,"endTime":1488.709,"body":"impact perspective."},{"speaker":"Projjal Ghatak","startTime":1489.059,"endTime":1491.099,"body":"But caring has hard ROI."},{"speaker":"Projjal Ghatak","startTime":1491.099,"endTime":1492.259,"body":"It's not soft ROI."},{"speaker":"Galen Low","startTime":1492.4289999999999,"endTime":1492.719,"body":"Wow."},{"speaker":"Galen Low","startTime":1492.749,"endTime":1493.069,"body":"Okay."},{"speaker":"Galen Low","startTime":1494.1689999999999,"endTime":1496.629,"body":"It's also a strong message"},{"speaker":"Galen Low","startTime":1494.1689999999999,"endTime":1496.629,"body":"for the folks who look"},{"speaker":"Galen Low","startTime":1496.629,"endTime":1497.649,"body":"at some of this stuff."},{"speaker":"Galen Low","startTime":1497.6589999999999,"endTime":1499.569,"body":"Feedback and performance"},{"speaker":"Galen Low","startTime":1497.6589999999999,"endTime":1499.569,"body":"management, they're like,"},{"speaker":"Galen Low","startTime":1499.569,"endTime":1500.4089999999999,"body":"ah, it's just fluffy."},{"speaker":"Galen Low","startTime":1500.459,"endTime":1501.139,"body":"Show me the results."},{"speaker":"Galen Low","startTime":1501.139,"endTime":1501.949,"body":"I'll look at the numbers."},{"speaker":"Galen Low","startTime":1501.969,"endTime":1503.529,"body":"Then I'll tell you if"},{"speaker":"Galen Low","startTime":1501.969,"endTime":1503.529,"body":"you get promoted or not."},{"speaker":"Galen Low","startTime":1503.719,"endTime":1506.279,"body":"But actually you know,"},{"speaker":"Galen Low","startTime":1503.719,"endTime":1506.279,"body":"it is all part of it."},{"speaker":"Projjal Ghatak","startTime":1506.569,"endTime":1506.9089999999999,"body":"Yeah."},{"speaker":"Projjal Ghatak","startTime":1506.949,"endTime":1509.349,"body":"And project management is"},{"speaker":"Projjal Ghatak","startTime":1506.949,"endTime":1509.349,"body":"knowledge work and knowledge"},{"speaker":"Projjal Ghatak","startTime":1509.349,"endTime":1511.449,"body":"works hard to define in"},{"speaker":"Projjal Ghatak","startTime":1509.349,"endTime":1511.449,"body":"dollars and cents, and"},{"speaker":"Projjal Ghatak","startTime":1511.449,"endTime":1514.459,"body":"thinking about someone's"},{"speaker":"Projjal Ghatak","startTime":1511.449,"endTime":1514.459,"body":"capability behaviorally"},{"speaker":"Projjal Ghatak","startTime":1514.774,"endTime":1517.504,"body":"is the hard skills, right?"},{"speaker":"Projjal Ghatak","startTime":1517.514,"endTime":1519.914,"body":"Like it's like the soft"},{"speaker":"Projjal Ghatak","startTime":1517.514,"endTime":1519.914,"body":"skills are the hot skills."},{"speaker":"Projjal Ghatak","startTime":1520.454,"endTime":1523.094,"body":"And so really being able to"},{"speaker":"Projjal Ghatak","startTime":1520.454,"endTime":1523.094,"body":"parse that out and really being"},{"speaker":"Projjal Ghatak","startTime":1523.094,"endTime":1525.964,"body":"able to articulate it well"},{"speaker":"Projjal Ghatak","startTime":1523.094,"endTime":1525.964,"body":"is I think hugely important,"},{"speaker":"Projjal Ghatak","startTime":1525.964,"endTime":1528.0539999999999,"body":"especially in things like"},{"speaker":"Projjal Ghatak","startTime":1525.964,"endTime":1528.0539999999999,"body":"product management or project"},{"speaker":"Projjal Ghatak","startTime":1528.0539999999999,"endTime":1530.744,"body":"management, where you can't"},{"speaker":"Projjal Ghatak","startTime":1528.0539999999999,"endTime":1530.744,"body":"touch and feel something"},{"speaker":"Projjal Ghatak","startTime":1530.754,"endTime":1532.324,"body":"and said, I delivered that."},{"speaker":"Projjal Ghatak","startTime":1532.374,"endTime":1536.2939999999999,"body":"It is sort of a blue at a"},{"speaker":"Projjal Ghatak","startTime":1532.374,"endTime":1536.2939999999999,"body":"coordination and a multifaceted,"},{"speaker":"Projjal Ghatak","startTime":1536.584,"endTime":1537.434,"body":"knowledge worker role."},{"speaker":"Galen Low","startTime":1537.944,"endTime":1538.464,"body":"Absolutely."},{"speaker":"Galen Low","startTime":1538.464,"endTime":1539.134,"body":"No, I love that."},{"speaker":"Galen Low","startTime":1539.564,"endTime":1541.325,"body":"I wonder if we could circle"},{"speaker":"Galen Low","startTime":1539.564,"endTime":1541.325,"body":"back around to the Generative"},{"speaker":"Galen Low","startTime":1541.325,"endTime":1544.074,"body":"AI piece, because you said a"},{"speaker":"Galen Low","startTime":1541.325,"endTime":1544.074,"body":"couple of things in there and"},{"speaker":"Galen Low","startTime":1544.084,"endTime":1548.994,"body":"you piqued my interest of like"},{"speaker":"Galen Low","startTime":1544.084,"endTime":1548.994,"body":"how your tool shapes feedback."},{"speaker":"Galen Low","startTime":1549.004,"endTime":1552.0439999999999,"body":"You were saying that in some"},{"speaker":"Galen Low","startTime":1549.004,"endTime":1552.0439999999999,"body":"cases, contractually you"},{"speaker":"Galen Low","startTime":1552.0439999999999,"endTime":1554.134,"body":"might not be able to like"},{"speaker":"Galen Low","startTime":1552.0439999999999,"endTime":1554.134,"body":"deliver formal feedback,"},{"speaker":"Galen Low","startTime":1554.144,"endTime":1555.474,"body":"maybe not written feedback."},{"speaker":"Galen Low","startTime":1555.939,"endTime":1558.979,"body":"But if I'm reading between the"},{"speaker":"Galen Low","startTime":1555.939,"endTime":1558.979,"body":"lines, there is still a use"},{"speaker":"Galen Low","startTime":1558.979,"endTime":1564.709,"body":"case there to have OnLoop help"},{"speaker":"Galen Low","startTime":1558.979,"endTime":1564.709,"body":"me craft feedback, even if it's"},{"speaker":"Galen Low","startTime":1564.719,"endTime":1567.689,"body":"informal, not written down, not"},{"speaker":"Galen Low","startTime":1564.719,"endTime":1567.689,"body":"going into a performance review."},{"speaker":"Galen Low","startTime":1567.689,"endTime":1569.549,"body":"I wondered if you could"},{"speaker":"Galen Low","startTime":1567.689,"endTime":1569.549,"body":"step me through that."},{"speaker":"Galen Low","startTime":1569.549,"endTime":1571.9089999999999,"body":"You mentioned like an informal"},{"speaker":"Galen Low","startTime":1569.549,"endTime":1571.9089999999999,"body":"voice note and just be like,"},{"speaker":"Galen Low","startTime":1571.9089999999999,"endTime":1572.479,"body":"Oh yeah, blah, blah, blah."},{"speaker":"Galen Low","startTime":1572.689,"endTime":1574.069,"body":"Here's my feedback"},{"speaker":"Galen Low","startTime":1572.689,"endTime":1574.069,"body":"about this person."},{"speaker":"Galen Low","startTime":1574.129,"endTime":1576.489,"body":"And then having that"},{"speaker":"Galen Low","startTime":1574.129,"endTime":1576.489,"body":"structured, taking that"},{"speaker":"Galen Low","startTime":1576.509,"endTime":1580.269,"body":"unstructured idea, structuring"},{"speaker":"Galen Low","startTime":1576.509,"endTime":1580.269,"body":"it and helping deliver it."},{"speaker":"Galen Low","startTime":1580.27,"endTime":1582.109,"body":"Can you step me through"},{"speaker":"Galen Low","startTime":1580.27,"endTime":1582.109,"body":"what that looks like?"},{"speaker":"Projjal Ghatak","startTime":1582.569,"endTime":1584.849,"body":"You know,"},{"speaker":"Projjal Ghatak","startTime":1582.569,"endTime":1584.849,"body":"I've never done this on a"},{"speaker":"Projjal Ghatak","startTime":1584.9089999999999,"endTime":1590.149,"body":"podcast before, but I want"},{"speaker":"Projjal Ghatak","startTime":1584.9089999999999,"endTime":1590.149,"body":"to try and share screen."},{"speaker":"Galen Low","startTime":1590.509,"endTime":1591.579,"body":"Yeah, yeah,"},{"speaker":"Galen Low","startTime":1590.509,"endTime":1591.579,"body":"it'll, it'll work."},{"speaker":"Galen Low","startTime":1591.689,"endTime":1594.259,"body":"We have a few people who will"},{"speaker":"Galen Low","startTime":1591.689,"endTime":1594.259,"body":"be listening just on audio."},{"speaker":"Galen Low","startTime":1594.259,"endTime":1595.6689999999999,"body":"So I'll do descriptive."},{"speaker":"Projjal Ghatak","startTime":1595.819,"endTime":1596.219,"body":"Perfect."},{"speaker":"Projjal Ghatak","startTime":1596.239,"endTime":1596.479,"body":"Okay."},{"speaker":"Projjal Ghatak","startTime":1596.479,"endTime":1597.639,"body":"So I want to play"},{"speaker":"Projjal Ghatak","startTime":1596.479,"endTime":1597.639,"body":"this out, right?"},{"speaker":"Projjal Ghatak","startTime":1598.759,"endTime":1603.609,"body":"\"Today in the UB presentation,"},{"speaker":"Projjal Ghatak","startTime":1598.759,"endTime":1603.609,"body":"Alice Stewart, didn't do a very"},{"speaker":"Projjal Ghatak","startTime":1603.609,"endTime":1606.289,"body":"good job in managing the room."},{"speaker":"Projjal Ghatak","startTime":1606.879,"endTime":1611.479,"body":"It was clear that the group"},{"speaker":"Projjal Ghatak","startTime":1606.879,"endTime":1611.479,"body":"was unengaged, but the"},{"speaker":"Projjal Ghatak","startTime":1611.479,"endTime":1612.989,"body":"energy level was super low."},{"speaker":"Projjal Ghatak","startTime":1613.339,"endTime":1616.789,"body":"There was quite a bit of prep"},{"speaker":"Projjal Ghatak","startTime":1613.339,"endTime":1616.789,"body":"and so, the materials were"},{"speaker":"Projjal Ghatak","startTime":1616.829,"endTime":1620.609,"body":"correct and we had done a lot of"},{"speaker":"Projjal Ghatak","startTime":1616.829,"endTime":1620.609,"body":"work, but in the room, we really"},{"speaker":"Projjal Ghatak","startTime":1620.609,"endTime":1622.279,"body":"didn't land it really well."},{"speaker":"Projjal Ghatak","startTime":1622.349,"endTime":1624.189,"body":"So it sort of came out flat.\""},{"speaker":"Projjal Ghatak","startTime":1624.484,"endTime":1627.024,"body":"And that's the kind of feedback"},{"speaker":"Projjal Ghatak","startTime":1624.484,"endTime":1627.024,"body":"people usually have, right?"},{"speaker":"Projjal Ghatak","startTime":1627.024,"endTime":1630.634,"body":"So they were muddled up"},{"speaker":"Projjal Ghatak","startTime":1627.024,"endTime":1630.634,"body":"observation of what happened."},{"speaker":"Projjal Ghatak","startTime":1630.634,"endTime":1634.444,"body":"And frankly, if you go"},{"speaker":"Projjal Ghatak","startTime":1630.634,"endTime":1634.444,"body":"deliver this to a person, it's"},{"speaker":"Projjal Ghatak","startTime":1634.494,"endTime":1637.144,"body":"unlikely the person's going"},{"speaker":"Projjal Ghatak","startTime":1634.494,"endTime":1637.144,"body":"to do something about it."},{"speaker":"Projjal Ghatak","startTime":1637.154,"endTime":1638.924,"body":"But that's how you feel"},{"speaker":"Projjal Ghatak","startTime":1637.154,"endTime":1638.924,"body":"and how people word it."},{"speaker":"Projjal Ghatak","startTime":1638.924,"endTime":1641.994,"body":"So what technology is able"},{"speaker":"Projjal Ghatak","startTime":1638.924,"endTime":1641.994,"body":"to do, and obviously, we"},{"speaker":"Projjal Ghatak","startTime":1641.994,"endTime":1644.104,"body":"are tailor made around how"},{"speaker":"Projjal Ghatak","startTime":1641.994,"endTime":1644.104,"body":"to think about feedback."},{"speaker":"Projjal Ghatak","startTime":1644.394,"endTime":1648.964,"body":"You can use, ChatGPT and try and"},{"speaker":"Projjal Ghatak","startTime":1644.394,"endTime":1648.964,"body":"do this by prompting yourselves,"},{"speaker":"Projjal Ghatak","startTime":1648.964,"endTime":1650.384,"body":"we just make it seamless."},{"speaker":"Projjal Ghatak","startTime":1650.624,"endTime":1655.5439999999999,"body":"So what this does now is that"},{"speaker":"Projjal Ghatak","startTime":1650.624,"endTime":1655.5439999999999,"body":"this splits this up into two"},{"speaker":"Projjal Ghatak","startTime":1655.5439999999999,"endTime":1659.354,"body":"very specific pieces of what"},{"speaker":"Projjal Ghatak","startTime":1655.5439999999999,"endTime":1659.354,"body":"we call captures, right?"},{"speaker":"Projjal Ghatak","startTime":1659.444,"endTime":1662.264,"body":"And the first one's a celebrate"},{"speaker":"Projjal Ghatak","startTime":1659.444,"endTime":1662.264,"body":"capture where it says, Alice,"},{"speaker":"Projjal Ghatak","startTime":1662.789,"endTime":1665.509,"body":"your presentation for the UB"},{"speaker":"Projjal Ghatak","startTime":1662.789,"endTime":1665.509,"body":"presentation was commendable."},{"speaker":"Projjal Ghatak","startTime":1665.839,"endTime":1667.899,"body":"The materials were"},{"speaker":"Projjal Ghatak","startTime":1665.839,"endTime":1667.899,"body":"correct and well prepared."},{"speaker":"Projjal Ghatak","startTime":1668.239,"endTime":1670.499,"body":"This shows your dedication,"},{"speaker":"Projjal Ghatak","startTime":1668.239,"endTime":1670.499,"body":"attention to detail,"},{"speaker":"Projjal Ghatak","startTime":1670.509,"endTime":1672.469,"body":"which are crucial for"},{"speaker":"Projjal Ghatak","startTime":1670.509,"endTime":1672.469,"body":"successful presentations."},{"speaker":"Projjal Ghatak","startTime":1672.499,"endTime":1677.4089999999999,"body":"And then it tags attention to"},{"speaker":"Projjal Ghatak","startTime":1672.499,"endTime":1677.4089999999999,"body":"detail as the sort of behavior"},{"speaker":"Projjal Ghatak","startTime":1677.4289999999999,"endTime":1680.299,"body":"that the person exhibited and"},{"speaker":"Projjal Ghatak","startTime":1677.4289999999999,"endTime":1680.299,"body":"did well in that situation."},{"speaker":"Projjal Ghatak","startTime":1680.549,"endTime":1681.989,"body":"That's a competency"},{"speaker":"Projjal Ghatak","startTime":1680.549,"endTime":1681.989,"body":"map that we have."},{"speaker":"Projjal Ghatak","startTime":1681.999,"endTime":1683.119,"body":"Companies can have their own."},{"speaker":"Projjal Ghatak","startTime":1683.6789999999999,"endTime":1686.799,"body":"That can be customized to"},{"speaker":"Projjal Ghatak","startTime":1683.6789999999999,"endTime":1686.799,"body":"an organizational context."},{"speaker":"Projjal Ghatak","startTime":1687.219,"endTime":1689.499,"body":"And then conversely, it"},{"speaker":"Projjal Ghatak","startTime":1687.219,"endTime":1689.499,"body":"writes another improved"},{"speaker":"Projjal Ghatak","startTime":1689.499,"endTime":1692.399,"body":"capture which says, Alice,"},{"speaker":"Projjal Ghatak","startTime":1689.499,"endTime":1692.399,"body":"it's important to engage the"},{"speaker":"Projjal Ghatak","startTime":1692.399,"endTime":1693.599,"body":"audience during presentations."},{"speaker":"Projjal Ghatak","startTime":1693.649,"endTime":1696.549,"body":"This not only keeps the audience"},{"speaker":"Projjal Ghatak","startTime":1693.649,"endTime":1696.549,"body":"interested, but also ensures"},{"speaker":"Projjal Ghatak","startTime":1696.549,"endTime":1697.799,"body":"the message is well received."},{"speaker":"Projjal Ghatak","startTime":1698.019,"endTime":1700.769,"body":"Try to work on managing the room"},{"speaker":"Projjal Ghatak","startTime":1698.019,"endTime":1700.769,"body":"better and keeping the energy"},{"speaker":"Projjal Ghatak","startTime":1700.769,"endTime":1702.469,"body":"level high during presentations."},{"speaker":"Projjal Ghatak","startTime":1702.529,"endTime":1706.199,"body":"And so greater enthusiasm and"},{"speaker":"Projjal Ghatak","startTime":1702.529,"endTime":1706.199,"body":"manage stakeholder expectations"},{"speaker":"Projjal Ghatak","startTime":1706.529,"endTime":1708.359,"body":"as those behavioral tags."},{"speaker":"Projjal Ghatak","startTime":1708.779,"endTime":1710.279,"body":"And this then now"},{"speaker":"Projjal Ghatak","startTime":1708.779,"endTime":1710.279,"body":"comes back to you."},{"speaker":"Projjal Ghatak","startTime":1710.279,"endTime":1713.069,"body":"You can edit it, add stuff"},{"speaker":"Projjal Ghatak","startTime":1710.279,"endTime":1713.069,"body":"to, it doesn't get sent"},{"speaker":"Projjal Ghatak","startTime":1713.069,"endTime":1714.329,"body":"to Alice or goes anywhere."},{"speaker":"Projjal Ghatak","startTime":1714.509,"endTime":1717.719,"body":"We essentially plays this back"},{"speaker":"Projjal Ghatak","startTime":1714.509,"endTime":1717.719,"body":"to you and shows you how to"},{"speaker":"Projjal Ghatak","startTime":1717.724,"endTime":1722.129,"body":"take a unstructured observation,"},{"speaker":"Projjal Ghatak","startTime":1717.724,"endTime":1722.129,"body":"write it down the right way,"},{"speaker":"Projjal Ghatak","startTime":1722.129,"endTime":1725.489,"body":"break it up into what went"},{"speaker":"Projjal Ghatak","startTime":1722.129,"endTime":1725.489,"body":"well and what didn't go well,"},{"speaker":"Projjal Ghatak","startTime":1725.489,"endTime":1726.9289999999999,"body":"so that that is very clear."},{"speaker":"Projjal Ghatak","startTime":1727.449,"endTime":1732.129,"body":"And then it's very clear about"},{"speaker":"Projjal Ghatak","startTime":1727.449,"endTime":1732.129,"body":"what behaviorally the person"},{"speaker":"Projjal Ghatak","startTime":1732.239,"endTime":1734.029,"body":"is doing well or can do better."},{"speaker":"Projjal Ghatak","startTime":1734.389,"endTime":1737.359,"body":"And converts it into, as"},{"speaker":"Projjal Ghatak","startTime":1734.389,"endTime":1737.359,"body":"you said, feedback that"},{"speaker":"Projjal Ghatak","startTime":1737.359,"endTime":1740.819,"body":"is more likely to have an"},{"speaker":"Projjal Ghatak","startTime":1737.359,"endTime":1740.819,"body":"impact on changing behavior."},{"speaker":"Projjal Ghatak","startTime":1740.819,"endTime":1743.019,"body":"And so we call it AI"},{"speaker":"Projjal Ghatak","startTime":1740.819,"endTime":1743.019,"body":"and Answer, and it's got"},{"speaker":"Projjal Ghatak","startTime":1743.019,"endTime":1743.889,"body":"people really excited."},{"speaker":"Projjal Ghatak","startTime":1743.939,"endTime":1748.245,"body":"And, frankly, it reduces the"},{"speaker":"Projjal Ghatak","startTime":1743.939,"endTime":1748.245,"body":"friction down, because A) it"},{"speaker":"Projjal Ghatak","startTime":1748.2549999999999,"endTime":1752.5149999999999,"body":"takes less time, B) we can"},{"speaker":"Projjal Ghatak","startTime":1748.2549999999999,"endTime":1752.5149999999999,"body":"be natural about it, and then"},{"speaker":"Projjal Ghatak","startTime":1752.565,"endTime":1756.235,"body":"C) is that able to convert"},{"speaker":"Projjal Ghatak","startTime":1752.565,"endTime":1756.235,"body":"into a form format that is"},{"speaker":"Projjal Ghatak","startTime":1756.2649999999999,"endTime":1757.885,"body":"likely going to have more"},{"speaker":"Projjal Ghatak","startTime":1756.2649999999999,"endTime":1757.885,"body":"impact and is direct and kind."},{"speaker":"Galen Low","startTime":1759.73,"endTime":1760.87,"body":"You know what"},{"speaker":"Galen Low","startTime":1759.73,"endTime":1760.87,"body":"I love the best about"},{"speaker":"Galen Low","startTime":1760.87,"endTime":1763.74,"body":"that is like, I've heard"},{"speaker":"Galen Low","startTime":1760.87,"endTime":1763.74,"body":"that conversation before."},{"speaker":"Galen Low","startTime":1763.8,"endTime":1765.92,"body":"I know that was like a personal"},{"speaker":"Galen Low","startTime":1763.8,"endTime":1765.92,"body":"voice note, but you know, like"},{"speaker":"Galen Low","startTime":1765.92,"endTime":1768.16,"body":"you come out of the room and"},{"speaker":"Galen Low","startTime":1765.92,"endTime":1768.16,"body":"you see your other colleague who"},{"speaker":"Galen Low","startTime":1768.16,"endTime":1770.33,"body":"wasn't there and you're like,"},{"speaker":"Galen Low","startTime":1768.16,"endTime":1770.33,"body":"Oh man, it didn't go so well."},{"speaker":"Galen Low","startTime":1770.44,"endTime":1771.74,"body":"Like they didn't"},{"speaker":"Galen Low","startTime":1770.44,"endTime":1771.74,"body":"engage the room."},{"speaker":"Galen Low","startTime":1771.75,"endTime":1773.1399999999999,"body":"It kind of fell flat,"},{"speaker":"Galen Low","startTime":1771.75,"endTime":1773.1399999999999,"body":"blah, blah, blah."},{"speaker":"Galen Low","startTime":1773.3899999999999,"endTime":1775.69,"body":"But the other interesting"},{"speaker":"Galen Low","startTime":1773.3899999999999,"endTime":1775.69,"body":"thing is that, like from"},{"speaker":"Galen Low","startTime":1775.69,"endTime":1778.3799999999999,"body":"that conversation, which I've"},{"speaker":"Galen Low","startTime":1775.69,"endTime":1778.3799999999999,"body":"probably heard a million times"},{"speaker":"Galen Low","startTime":1778.3799999999999,"endTime":1781.5,"body":"in conversation with people,"},{"speaker":"Galen Low","startTime":1778.3799999999999,"endTime":1781.5,"body":"I think both of us would have"},{"speaker":"Galen Low","startTime":1781.5,"endTime":1784.02,"body":"only not you and I, but the"},{"speaker":"Galen Low","startTime":1781.5,"endTime":1784.02,"body":"people talking would only"},{"speaker":"Galen Low","startTime":1784.36,"endTime":1787.44,"body":"take the constructive feedback"},{"speaker":"Galen Low","startTime":1784.36,"endTime":1787.44,"body":"part of it and they wouldn't"},{"speaker":"Galen Low","startTime":1787.45,"endTime":1788.97,"body":"have noticed to celebrate."},{"speaker":"Galen Low","startTime":1789.37,"endTime":1792.01,"body":"But you're absolutely right,"},{"speaker":"Galen Low","startTime":1789.37,"endTime":1792.01,"body":"in that voice note, they"},{"speaker":"Galen Low","startTime":1792.01,"endTime":1794.06,"body":"were like, we did so much"},{"speaker":"Galen Low","startTime":1792.01,"endTime":1794.06,"body":"prep and it still fell flat."},{"speaker":"Galen Low","startTime":1794.1,"endTime":1795.01,"body":"Oh, you did prep?"},{"speaker":"Galen Low","startTime":1795.07,"endTime":1795.84,"body":"Like, that's good!"},{"speaker":"Galen Low","startTime":1795.91,"endTime":1798.61,"body":"Yeah, like, you're doing"},{"speaker":"Galen Low","startTime":1795.91,"endTime":1798.61,"body":"something really, really good,"},{"speaker":"Galen Low","startTime":1798.73,"endTime":1800.8999999999999,"body":"because I've also been on the"},{"speaker":"Galen Low","startTime":1798.73,"endTime":1800.8999999999999,"body":"other side of that, where it"},{"speaker":"Galen Low","startTime":1800.8999999999999,"endTime":1803.67,"body":"fell flat, and we did no prep,"},{"speaker":"Galen Low","startTime":1800.8999999999999,"endTime":1803.67,"body":"and yeah that, that wasn't good."},{"speaker":"Galen Low","startTime":1803.7,"endTime":1806.1299999999999,"body":"And I'm sure there's something"},{"speaker":"Galen Low","startTime":1803.7,"endTime":1806.1299999999999,"body":"good in that as well, and we're"},{"speaker":"Galen Low","startTime":1806.1299999999999,"endTime":1809.385,"body":"not really wired to see things."},{"speaker":"Galen Low","startTime":1809.465,"endTime":1811.735,"body":"I think of it as like this"},{"speaker":"Galen Low","startTime":1809.465,"endTime":1811.735,"body":"happened, it was good."},{"speaker":"Galen Low","startTime":1811.795,"endTime":1813.035,"body":"This happened, it was bad."},{"speaker":"Galen Low","startTime":1813.215,"endTime":1815.705,"body":"Kudos is like, Hey, it was"},{"speaker":"Galen Low","startTime":1813.215,"endTime":1815.705,"body":"great when you help that"},{"speaker":"Galen Low","startTime":1815.705,"endTime":1816.955,"body":"customer solve their problem."},{"speaker":"Galen Low","startTime":1816.995,"endTime":1817.5049999999999,"body":"Awesome."},{"speaker":"Galen Low","startTime":1817.735,"endTime":1819.855,"body":"And then my constructive"},{"speaker":"Galen Low","startTime":1817.735,"endTime":1819.855,"body":"feedback would be like, Oh yeah,"},{"speaker":"Galen Low","startTime":1819.855,"endTime":1822.815,"body":"like we could have probably put"},{"speaker":"Galen Low","startTime":1819.855,"endTime":1822.815,"body":"an agenda on that meeting before"},{"speaker":"Galen Low","startTime":1822.815,"endTime":1825.055,"body":"we stepped into it because"},{"speaker":"Galen Low","startTime":1822.815,"endTime":1825.055,"body":"we did not achieve our goal."},{"speaker":"Galen Low","startTime":1825.2749999999999,"endTime":1827.685,"body":"And I'm like these moments of"},{"speaker":"Galen Low","startTime":1825.2749999999999,"endTime":1827.685,"body":"good, bad, good, bad, good, bad."},{"speaker":"Galen Low","startTime":1827.685,"endTime":1829.145,"body":"I think that's the other"},{"speaker":"Galen Low","startTime":1827.685,"endTime":1829.145,"body":"thing that humans, our"},{"speaker":"Galen Low","startTime":1829.145,"endTime":1830.825,"body":"brains are wired to be"},{"speaker":"Galen Low","startTime":1829.145,"endTime":1830.825,"body":"like, good, bad, good."},{"speaker":"Galen Low","startTime":1830.835,"endTime":1831.095,"body":"Yeah."},{"speaker":"Galen Low","startTime":1831.095,"endTime":1833.405,"body":"Like food that's going"},{"speaker":"Galen Low","startTime":1831.095,"endTime":1833.405,"body":"to be nutritious or food"},{"speaker":"Galen Low","startTime":1833.405,"endTime":1833.965,"body":"that's going to kill me."},{"speaker":"Galen Low","startTime":1833.965,"endTime":1834.445,"body":"Like, okay."},{"speaker":"Galen Low","startTime":1834.445,"endTime":1834.635,"body":"Yeah."},{"speaker":"Galen Low","startTime":1834.665,"endTime":1835.125,"body":"Good, bad."},{"speaker":"Galen Low","startTime":1835.415,"endTime":1836.085,"body":"But there's in between."},{"speaker":"Projjal Ghatak","startTime":1836.345,"endTime":1837.335,"body":"And"},{"speaker":"Projjal Ghatak","startTime":1836.345,"endTime":1837.335,"body":"those observations are"},{"speaker":"Projjal Ghatak","startTime":1837.345,"endTime":1838.435,"body":"all important, right?"},{"speaker":"Projjal Ghatak","startTime":1838.435,"endTime":1840.7749999999999,"body":"And that's why everything OnLoop"},{"speaker":"Projjal Ghatak","startTime":1838.435,"endTime":1840.7749999999999,"body":"is private till you share it."},{"speaker":"Projjal Ghatak","startTime":1840.875,"endTime":1842.7549999999999,"body":"Like if you're a project"},{"speaker":"Projjal Ghatak","startTime":1840.875,"endTime":1842.7549999999999,"body":"managing five projects, 20"},{"speaker":"Projjal Ghatak","startTime":1842.7549999999999,"endTime":1844.885,"body":"people, there's no way to"},{"speaker":"Projjal Ghatak","startTime":1842.7549999999999,"endTime":1844.885,"body":"keep track of all of it."},{"speaker":"Projjal Ghatak","startTime":1844.895,"endTime":1846.645,"body":"There's no way to see"},{"speaker":"Projjal Ghatak","startTime":1844.895,"endTime":1846.645,"body":"the patterns to it."},{"speaker":"Projjal Ghatak","startTime":1846.805,"endTime":1848.645,"body":"And so we really"},{"speaker":"Projjal Ghatak","startTime":1846.805,"endTime":1848.645,"body":"recommend people make the"},{"speaker":"Projjal Ghatak","startTime":1848.645,"endTime":1849.795,"body":"observations as they go."},{"speaker":"Projjal Ghatak","startTime":1850.035,"endTime":1852.535,"body":"They don't all need to"},{"speaker":"Projjal Ghatak","startTime":1850.035,"endTime":1852.535,"body":"be shared real time."},{"speaker":"Projjal Ghatak","startTime":1852.565,"endTime":1854.615,"body":"There's going to be"},{"speaker":"Projjal Ghatak","startTime":1852.565,"endTime":1854.615,"body":"captured more in the moment"},{"speaker":"Projjal Ghatak","startTime":1854.615,"endTime":1856.975,"body":"of where it happens so"},{"speaker":"Projjal Ghatak","startTime":1854.615,"endTime":1856.975,"body":"you have the raw input."},{"speaker":"Projjal Ghatak","startTime":1857.165,"endTime":1859.615,"body":"And actually, when we first"},{"speaker":"Projjal Ghatak","startTime":1857.165,"endTime":1859.615,"body":"built the product, we didn't"},{"speaker":"Projjal Ghatak","startTime":1859.625,"endTime":1862.52,"body":"take a lot of unstructured"},{"speaker":"Projjal Ghatak","startTime":1859.625,"endTime":1862.52,"body":"input because we didn't want, we"},{"speaker":"Projjal Ghatak","startTime":1862.52,"endTime":1863.2,"body":"didn't know what to do with it."},{"speaker":"Projjal Ghatak","startTime":1863.2,"endTime":1865.2,"body":"So we would actually make"},{"speaker":"Projjal Ghatak","startTime":1863.2,"endTime":1865.2,"body":"people write the capture"},{"speaker":"Projjal Ghatak","startTime":1865.21,"endTime":1866.36,"body":"and put in the tags."},{"speaker":"Projjal Ghatak","startTime":1866.85,"endTime":1868.98,"body":"Now, we can do"},{"speaker":"Projjal Ghatak","startTime":1866.85,"endTime":1868.98,"body":"that work for you."},{"speaker":"Projjal Ghatak","startTime":1868.99,"endTime":1872.31,"body":"So we don't mind taking in"},{"speaker":"Projjal Ghatak","startTime":1868.99,"endTime":1872.31,"body":"full conversations and full"},{"speaker":"Projjal Ghatak","startTime":1872.31,"endTime":1875.09,"body":"one on ones, and we'll extract"},{"speaker":"Projjal Ghatak","startTime":1872.31,"endTime":1875.09,"body":"the feedback out of it."},{"speaker":"Projjal Ghatak","startTime":1875.09,"endTime":1878.71,"body":"And then over time, you"},{"speaker":"Projjal Ghatak","startTime":1875.09,"endTime":1878.71,"body":"get to see a pattern on"},{"speaker":"Projjal Ghatak","startTime":1878.71,"endTime":1881.3899999999999,"body":"what behaviors come up"},{"speaker":"Projjal Ghatak","startTime":1878.71,"endTime":1881.3899999999999,"body":"more often, worse is not."},{"speaker":"Galen Low","startTime":1881.98,"endTime":1882.87,"body":"That's"},{"speaker":"Galen Low","startTime":1881.98,"endTime":1882.87,"body":"super interesting."},{"speaker":"Galen Low","startTime":1882.97,"endTime":1884.59,"body":"I want to come back to"},{"speaker":"Galen Low","startTime":1882.97,"endTime":1884.59,"body":"that in a little bit."},{"speaker":"Galen Low","startTime":1884.8,"endTime":1887.45,"body":"But before we go there, I"},{"speaker":"Galen Low","startTime":1884.8,"endTime":1887.45,"body":"wanted to get your perspective"},{"speaker":"Galen Low","startTime":1887.45,"endTime":1891.8799999999999,"body":"on how this could feed back"},{"speaker":"Galen Low","startTime":1887.45,"endTime":1891.8799999999999,"body":"into a more formal sort of"},{"speaker":"Galen Low","startTime":1891.8799999999999,"endTime":1894.62,"body":"performance management review"},{"speaker":"Galen Low","startTime":1891.8799999999999,"endTime":1894.62,"body":"process because we've been"},{"speaker":"Galen Low","startTime":1894.62,"endTime":1897.79,"body":"talking about project managers"},{"speaker":"Galen Low","startTime":1894.62,"endTime":1897.79,"body":"who aren't necessarily the"},{"speaker":"Galen Low","startTime":1897.79,"endTime":1899.02,"body":"managers of their project team."},{"speaker":"Galen Low","startTime":1899.21,"endTime":1901.25,"body":"We talked about this"},{"speaker":"Galen Low","startTime":1899.21,"endTime":1901.25,"body":"contractual relationship where"},{"speaker":"Galen Low","startTime":1901.25,"endTime":1903.1499999999999,"body":"sometimes you're a vendor"},{"speaker":"Galen Low","startTime":1901.25,"endTime":1903.1499999999999,"body":"but you're embedded, right?"},{"speaker":"Galen Low","startTime":1903.1499999999999,"endTime":1905.36,"body":"You're at the desk sitting"},{"speaker":"Galen Low","startTime":1903.1499999999999,"endTime":1905.36,"body":"there, but they're not the"},{"speaker":"Galen Low","startTime":1905.36,"endTime":1908.25,"body":"people giving you feedback,"},{"speaker":"Galen Low","startTime":1905.36,"endTime":1908.25,"body":"like how would you recommend"},{"speaker":"Galen Low","startTime":1908.35,"endTime":1910.76,"body":"that, you take some of this"},{"speaker":"Galen Low","startTime":1908.35,"endTime":1910.76,"body":"feedback and how could it"},{"speaker":"Galen Low","startTime":1910.76,"endTime":1913.74,"body":"get funneled into something"},{"speaker":"Galen Low","startTime":1910.76,"endTime":1913.74,"body":"that's a more of a formal"},{"speaker":"Galen Low","startTime":1913.74,"endTime":1916.56,"body":"performance review or into a"},{"speaker":"Galen Low","startTime":1913.74,"endTime":1916.56,"body":"performance management system?"},{"speaker":"Projjal Ghatak","startTime":1916.94,"endTime":1918.77,"body":"Yeah, so"},{"speaker":"Projjal Ghatak","startTime":1916.94,"endTime":1918.77,"body":"that's what we got first"},{"speaker":"Projjal Ghatak","startTime":1919.1299999999999,"endTime":1921.82,"body":"well known for because we"},{"speaker":"Projjal Ghatak","startTime":1919.1299999999999,"endTime":1921.82,"body":"were able to automate the"},{"speaker":"Projjal Ghatak","startTime":1921.83,"endTime":1922.95,"body":"back end of that process too."},{"speaker":"Projjal Ghatak","startTime":1922.95,"endTime":1925.55,"body":"So in the product, everything"},{"speaker":"Projjal Ghatak","startTime":1922.95,"endTime":1925.55,"body":"becomes captured, right?"},{"speaker":"Projjal Ghatak","startTime":1925.58,"endTime":1928.19,"body":"And so if I'm someone's"},{"speaker":"Projjal Ghatak","startTime":1925.58,"endTime":1928.19,"body":"career counselor, right,"},{"speaker":"Projjal Ghatak","startTime":1928.5249999999999,"endTime":1931.725,"body":"and my career counselor"},{"speaker":"Projjal Ghatak","startTime":1928.5249999999999,"endTime":1931.725,"body":"has worked on five projects"},{"speaker":"Projjal Ghatak","startTime":1931.725,"endTime":1932.425,"body":"over the course of the year."},{"speaker":"Projjal Ghatak","startTime":1932.475,"endTime":1936.635,"body":"Over time, I then request"},{"speaker":"Projjal Ghatak","startTime":1932.475,"endTime":1936.635,"body":"captures from people"},{"speaker":"Projjal Ghatak","startTime":1936.635,"endTime":1937.305,"body":"that person worked with."},{"speaker":"Projjal Ghatak","startTime":1937.325,"endTime":1939.735,"body":"So either I as a manager"},{"speaker":"Projjal Ghatak","startTime":1937.325,"endTime":1939.735,"body":"can do that, or the"},{"speaker":"Projjal Ghatak","startTime":1939.735,"endTime":1940.855,"body":"individual can do that."},{"speaker":"Projjal Ghatak","startTime":1941.085,"endTime":1943.435,"body":"And then at a press of a"},{"speaker":"Projjal Ghatak","startTime":1941.085,"endTime":1943.435,"body":"button, we generate something"},{"speaker":"Projjal Ghatak","startTime":1943.435,"endTime":1946.845,"body":"called a prism summary that"},{"speaker":"Projjal Ghatak","startTime":1943.435,"endTime":1946.845,"body":"essentially compiles all of"},{"speaker":"Projjal Ghatak","startTime":1946.845,"endTime":1951.655,"body":"that into a written report,"},{"speaker":"Projjal Ghatak","startTime":1946.845,"endTime":1951.655,"body":"taking key clusters of behaviors"},{"speaker":"Projjal Ghatak","startTime":1951.695,"endTime":1955.615,"body":"and writing that out, and"},{"speaker":"Projjal Ghatak","startTime":1951.695,"endTime":1955.615,"body":"then showing which behaviors"},{"speaker":"Projjal Ghatak","startTime":1955.615,"endTime":1956.5249999999999,"body":"came up most often and not."},{"speaker":"Projjal Ghatak","startTime":1957.01,"endTime":1957.27,"body":"Right?"},{"speaker":"Projjal Ghatak","startTime":1957.27,"endTime":1960.1399999999999,"body":"And we usually need about"},{"speaker":"Projjal Ghatak","startTime":1957.27,"endTime":1960.1399999999999,"body":"six to eight observations to"},{"speaker":"Projjal Ghatak","startTime":1960.1399999999999,"endTime":1961.84,"body":"write that one of each type."},{"speaker":"Projjal Ghatak","startTime":1962.1,"endTime":1964.92,"body":"Now, if you're a high performer,"},{"speaker":"Projjal Ghatak","startTime":1962.1,"endTime":1964.92,"body":"you can ask for a lot of"},{"speaker":"Projjal Ghatak","startTime":1964.92,"endTime":1966.08,"body":"observations in our org."},{"speaker":"Projjal Ghatak","startTime":1966.08,"endTime":1969.24,"body":"We've seen people have 80, 90"},{"speaker":"Projjal Ghatak","startTime":1966.08,"endTime":1969.24,"body":"in the course of a quarter that"},{"speaker":"Projjal Ghatak","startTime":1969.25,"endTime":1971.18,"body":"then compiles the report out."},{"speaker":"Projjal Ghatak","startTime":1971.47,"endTime":1972.96,"body":"And we generate one"},{"speaker":"Projjal Ghatak","startTime":1971.47,"endTime":1972.96,"body":"for the individual as"},{"speaker":"Projjal Ghatak","startTime":1972.96,"endTime":1974.17,"body":"a self review, right?"},{"speaker":"Projjal Ghatak","startTime":1974.27,"endTime":1977.31,"body":"In terms of their self"},{"speaker":"Projjal Ghatak","startTime":1974.27,"endTime":1977.31,"body":"feedback and then from others"},{"speaker":"Projjal Ghatak","startTime":1977.31,"endTime":1978.42,"body":"that they've collected."},{"speaker":"Projjal Ghatak","startTime":1978.6,"endTime":1981.22,"body":"And then that combines"},{"speaker":"Projjal Ghatak","startTime":1978.6,"endTime":1981.22,"body":"with manager feedback and"},{"speaker":"Projjal Ghatak","startTime":1981.22,"endTime":1982.37,"body":"what managers are best."},{"speaker":"Projjal Ghatak","startTime":1982.37,"endTime":1984.5249999999999,"body":"And managers can request"},{"speaker":"Projjal Ghatak","startTime":1982.37,"endTime":1984.5249999999999,"body":"feedback that the individual"},{"speaker":"Projjal Ghatak","startTime":1984.5249999999999,"endTime":1986.335,"body":"doesn't see if they"},{"speaker":"Projjal Ghatak","startTime":1984.5249999999999,"endTime":1986.335,"body":"choose to, and then that"},{"speaker":"Projjal Ghatak","startTime":1986.335,"endTime":1987.295,"body":"compiles the manager."},{"speaker":"Projjal Ghatak","startTime":1987.685,"endTime":1992.365,"body":"And we create those two"},{"speaker":"Projjal Ghatak","startTime":1987.685,"endTime":1992.365,"body":"Prism summaries as an outcome"},{"speaker":"Projjal Ghatak","startTime":1992.395,"endTime":1993.815,"body":"that we give to people."},{"speaker":"Projjal Ghatak","startTime":1993.905,"endTime":1997.285,"body":"And then they run performance"},{"speaker":"Projjal Ghatak","startTime":1993.905,"endTime":1997.285,"body":"conversations using those files."},{"speaker":"Projjal Ghatak","startTime":1997.7549999999999,"endTime":2001.0049999999999,"body":"And so, as a result, we do it"},{"speaker":"Projjal Ghatak","startTime":1997.7549999999999,"endTime":2001.0049999999999,"body":"end to end, but we actually"},{"speaker":"Projjal Ghatak","startTime":2001.0049999999999,"endTime":2003.815,"body":"did the back end of that first"},{"speaker":"Projjal Ghatak","startTime":2001.0049999999999,"endTime":2003.815,"body":"and then realized that unless"},{"speaker":"Projjal Ghatak","startTime":2003.815,"endTime":2005.555,"body":"you build a habit around"},{"speaker":"Projjal Ghatak","startTime":2003.815,"endTime":2005.555,"body":"the front end of it and the"},{"speaker":"Projjal Ghatak","startTime":2005.555,"endTime":2009.045,"body":"captures, then it doesn't matter"},{"speaker":"Projjal Ghatak","startTime":2005.555,"endTime":2009.045,"body":"what comes out at the end."},{"speaker":"Projjal Ghatak","startTime":2009.055,"endTime":2012.26,"body":"But that's the first piece we"},{"speaker":"Projjal Ghatak","startTime":2009.055,"endTime":2012.26,"body":"started prototyping with GPT-3"},{"speaker":"Projjal Ghatak","startTime":2012.28,"endTime":2015.87,"body":"and realize that we could take"},{"speaker":"Projjal Ghatak","startTime":2012.28,"endTime":2015.87,"body":"these morsels of captures and"},{"speaker":"Projjal Ghatak","startTime":2015.98,"endTime":2017.77,"body":"create a coherent narrative."},{"speaker":"Projjal Ghatak","startTime":2017.77,"endTime":2020.84,"body":"And frankly, people get promoted"},{"speaker":"Projjal Ghatak","startTime":2017.77,"endTime":2020.84,"body":"when their managers are good"},{"speaker":"Projjal Ghatak","startTime":2020.84,"endTime":2021.8999999999999,"body":"at making those narratives."},{"speaker":"Projjal Ghatak","startTime":2022.33,"endTime":2024.57,"body":"And they don't get promoted"},{"speaker":"Projjal Ghatak","startTime":2022.33,"endTime":2024.57,"body":"when their managers can't."},{"speaker":"Projjal Ghatak","startTime":2024.91,"endTime":2029.29,"body":"And so much of individual"},{"speaker":"Projjal Ghatak","startTime":2024.91,"endTime":2029.29,"body":"outcomes at work is not based"},{"speaker":"Projjal Ghatak","startTime":2029.29,"endTime":2032.868,"body":"on your performance, but"},{"speaker":"Projjal Ghatak","startTime":2029.29,"endTime":2032.868,"body":"based on how good your manager"},{"speaker":"Projjal Ghatak","startTime":2032.868,"endTime":2037.07,"body":"is at representing you in"},{"speaker":"Projjal Ghatak","startTime":2032.868,"endTime":2037.07,"body":"calibrations, or in reviews,"},{"speaker":"Projjal Ghatak","startTime":2037.34,"endTime":2038.7,"body":"and that's just not correct."},{"speaker":"Projjal Ghatak","startTime":2039.28,"endTime":2042.3,"body":"And we talk a lot about gender"},{"speaker":"Projjal Ghatak","startTime":2039.28,"endTime":2042.3,"body":"bias and pay parity, and all"},{"speaker":"Projjal Ghatak","startTime":2042.3,"endTime":2045.11,"body":"of that is because there is"},{"speaker":"Projjal Ghatak","startTime":2042.3,"endTime":2045.11,"body":"inherent bias in practices,"},{"speaker":"Projjal Ghatak","startTime":2045.16,"endTime":2048.33,"body":"and the straight white male"},{"speaker":"Projjal Ghatak","startTime":2045.16,"endTime":2048.33,"body":"is going to be the loudest"},{"speaker":"Projjal Ghatak","startTime":2048.34,"endTime":2051.2000000000003,"body":"voice in the room, typically,"},{"speaker":"Projjal Ghatak","startTime":2048.34,"endTime":2051.2000000000003,"body":"and defend all his colleagues."},{"speaker":"Projjal Ghatak","startTime":2051.73,"endTime":2055.975,"body":"And then we wonder why there"},{"speaker":"Projjal Ghatak","startTime":2051.73,"endTime":2055.975,"body":"are straight white men in all"},{"speaker":"Projjal Ghatak","startTime":2055.985,"endTime":2058.955,"body":"leadership positions who bring"},{"speaker":"Projjal Ghatak","startTime":2055.985,"endTime":2058.955,"body":"their people because they scream"},{"speaker":"Projjal Ghatak","startTime":2058.955,"endTime":2059.985,"body":"the loudest around things."},{"speaker":"Projjal Ghatak","startTime":2060.005,"endTime":2064.0750000000003,"body":"And when we don't have the right"},{"speaker":"Projjal Ghatak","startTime":2060.005,"endTime":2064.0750000000003,"body":"visibility factors to judge"},{"speaker":"Projjal Ghatak","startTime":2064.0750000000003,"endTime":2066.435,"body":"people fairly and consistently,"},{"speaker":"Projjal Ghatak","startTime":2064.0750000000003,"endTime":2066.435,"body":"the loudest voice wins."},{"speaker":"Projjal Ghatak","startTime":2067.165,"endTime":2069.985,"body":"I get angry when I hear"},{"speaker":"Projjal Ghatak","startTime":2067.165,"endTime":2069.985,"body":"people put lipstick on"},{"speaker":"Projjal Ghatak","startTime":2069.995,"endTime":2075.085,"body":"things like DEI when the core"},{"speaker":"Projjal Ghatak","startTime":2069.995,"endTime":2075.085,"body":"practices is what drives it."},{"speaker":"Projjal Ghatak","startTime":2075.085,"endTime":2078.255,"body":"And unless we change those"},{"speaker":"Projjal Ghatak","startTime":2075.085,"endTime":2078.255,"body":"core practices, you're not"},{"speaker":"Projjal Ghatak","startTime":2078.255,"endTime":2079.1150000000002,"body":"going to drive outcomes."},{"speaker":"Projjal Ghatak","startTime":2079.375,"endTime":2083.0950000000003,"body":"And when we create a level"},{"speaker":"Projjal Ghatak","startTime":2079.375,"endTime":2083.0950000000003,"body":"playing field for all genders,"},{"speaker":"Projjal Ghatak","startTime":2083.105,"endTime":2086.4550000000004,"body":"all sexual orientations, all"},{"speaker":"Projjal Ghatak","startTime":2083.105,"endTime":2086.4550000000004,"body":"cultures to have the same"},{"speaker":"Projjal Ghatak","startTime":2086.465,"endTime":2089.8050000000003,"body":"eloquence and take away that"},{"speaker":"Projjal Ghatak","startTime":2086.465,"endTime":2089.8050000000003,"body":"eloquence bias, we can have"},{"speaker":"Projjal Ghatak","startTime":2089.8050000000003,"endTime":2092.375,"body":"fairer outcomes across the board"},{"speaker":"Projjal Ghatak","startTime":2089.8050000000003,"endTime":2092.375,"body":"or else we'll keep talking about"},{"speaker":"Projjal Ghatak","startTime":2092.375,"endTime":2093.065,"body":"it and nothing will happen."},{"speaker":"Projjal Ghatak","startTime":2093.565,"endTime":2095.775,"body":"Sorry, I'm in a philosophical"},{"speaker":"Projjal Ghatak","startTime":2093.565,"endTime":2095.775,"body":"mode today, so you're"},{"speaker":"Projjal Ghatak","startTime":2095.775,"endTime":2097.645,"body":"getting more philosophy"},{"speaker":"Projjal Ghatak","startTime":2095.775,"endTime":2097.645,"body":"than you signed up for."},{"speaker":"Galen Low","startTime":2097.8050000000003,"endTime":2099.885,"body":"No, that's good,"},{"speaker":"Galen Low","startTime":2097.8050000000003,"endTime":2099.885,"body":"because honestly, that is"},{"speaker":"Galen Low","startTime":2099.885,"endTime":2101.0550000000003,"body":"the implication here, right?"},{"speaker":"Galen Low","startTime":2101.0950000000003,"endTime":2102.985,"body":"It's that we've got"},{"speaker":"Galen Low","startTime":2101.0950000000003,"endTime":2102.985,"body":"this technology,"},{"speaker":"Galen Low","startTime":2102.985,"endTime":2103.945,"body":"we've got these tools."},{"speaker":"Galen Low","startTime":2104.2850000000003,"endTime":2105.695,"body":"The sky's the limit right now."},{"speaker":"Galen Low","startTime":2105.9150000000004,"endTime":2107.635,"body":"It's people that's"},{"speaker":"Galen Low","startTime":2105.9150000000004,"endTime":2107.635,"body":"the thing, right?"},{"speaker":"Galen Low","startTime":2107.635,"endTime":2110.715,"body":"It's not the technology that's"},{"speaker":"Galen Low","startTime":2107.635,"endTime":2110.715,"body":"holding us back the hardest."},{"speaker":"Galen Low","startTime":2110.775,"endTime":2113.085,"body":"What's holding us back the"},{"speaker":"Galen Low","startTime":2110.775,"endTime":2113.085,"body":"hardest is ingrained old"},{"speaker":"Galen Low","startTime":2113.085,"endTime":2116.7250000000004,"body":"habits, bias, lack of empathy,"},{"speaker":"Galen Low","startTime":2113.085,"endTime":2116.7250000000004,"body":"across the corporate world."},{"speaker":"Galen Low","startTime":2116.895,"endTime":2119.315,"body":"A lack of understanding"},{"speaker":"Galen Low","startTime":2116.895,"endTime":2119.315,"body":"of, or being able to"},{"speaker":"Galen Low","startTime":2119.315,"endTime":2121.905,"body":"listen to anything but the"},{"speaker":"Galen Low","startTime":2119.315,"endTime":2121.905,"body":"loudest voice in the room."},{"speaker":"Galen Low","startTime":2122.155,"endTime":2124.945,"body":"And if I'm connecting the"},{"speaker":"Galen Low","startTime":2122.155,"endTime":2124.945,"body":"dots, I was going to ask you,"},{"speaker":"Galen Low","startTime":2124.945,"endTime":2125.8250000000003,"body":"I'm like, how does this help?"},{"speaker":"Galen Low","startTime":2125.835,"endTime":2128.585,"body":"But I think the way I"},{"speaker":"Galen Low","startTime":2125.835,"endTime":2128.585,"body":"see it is that, I use the"},{"speaker":"Galen Low","startTime":2128.585,"endTime":2129.695,"body":"word eloquence, right?"},{"speaker":"Galen Low","startTime":2129.835,"endTime":2130.835,"body":"Eloquence bias."},{"speaker":"Galen Low","startTime":2131.0750000000003,"endTime":2135.195,"body":"And can this and other"},{"speaker":"Galen Low","startTime":2131.0750000000003,"endTime":2135.195,"body":"Generative AI help us get to"},{"speaker":"Galen Low","startTime":2135.195,"endTime":2138.34,"body":"the point where you know, as"},{"speaker":"Galen Low","startTime":2135.195,"endTime":2138.34,"body":"managers, I know I'm flipping"},{"speaker":"Galen Low","startTime":2138.34,"endTime":2141.34,"body":"the lens a little bit, but as"},{"speaker":"Galen Low","startTime":2138.34,"endTime":2141.34,"body":"managers, we could like put"},{"speaker":"Galen Low","startTime":2141.34,"endTime":2142.3900000000003,"body":"that story together, right?"},{"speaker":"Galen Low","startTime":2142.3900000000003,"endTime":2144.11,"body":"You're, you have your prism"},{"speaker":"Galen Low","startTime":2142.3900000000003,"endTime":2144.11,"body":"analysis, it's feedback"},{"speaker":"Galen Low","startTime":2144.11,"endTime":2146.98,"body":"that comes in through the"},{"speaker":"Galen Low","startTime":2144.11,"endTime":2146.98,"body":"person that I am whatever"},{"speaker":"Galen Low","startTime":2147.2900000000004,"endTime":2150.94,"body":"\"reviewing\", but giving me"},{"speaker":"Galen Low","startTime":2147.2900000000004,"endTime":2150.94,"body":"the structure so that I can go"},{"speaker":"Galen Low","startTime":2150.94,"endTime":2152.23,"body":"and advocate for that person."},{"speaker":"Galen Low","startTime":2152.23,"endTime":2155.03,"body":"Because maybe in the past"},{"speaker":"Galen Low","startTime":2152.23,"endTime":2155.03,"body":"I've been like, okay, well,"},{"speaker":"Galen Low","startTime":2155.1200000000003,"endTime":2156.32,"body":"this person did a good job."},{"speaker":"Galen Low","startTime":2156.3300000000004,"endTime":2158.69,"body":"They hit their KPIs and"},{"speaker":"Galen Low","startTime":2156.3300000000004,"endTime":2158.69,"body":"someone's like, yeah, but"},{"speaker":"Galen Low","startTime":2158.71,"endTime":2161.7200000000003,"body":"you know, they're not quite,"},{"speaker":"Galen Low","startTime":2158.71,"endTime":2161.7200000000003,"body":"fitting in or whatever."},{"speaker":"Galen Low","startTime":2161.7200000000003,"endTime":2163.3,"body":"They have this area"},{"speaker":"Galen Low","startTime":2161.7200000000003,"endTime":2163.3,"body":"of improvement."},{"speaker":"Galen Low","startTime":2163.3900000000003,"endTime":2165.05,"body":"I think we should just"},{"speaker":"Galen Low","startTime":2163.3900000000003,"endTime":2165.05,"body":"keep them where they are."},{"speaker":"Galen Low","startTime":2165.0600000000004,"endTime":2167.63,"body":"Same title, same pay for another"},{"speaker":"Galen Low","startTime":2165.0600000000004,"endTime":2167.63,"body":"three or four years, you know?"},{"speaker":"Galen Low","startTime":2167.63,"endTime":2169.02,"body":"And you're like, Oh, okay."},{"speaker":"Projjal Ghatak","startTime":2169.65,"endTime":2171.02,"body":"Yeah,"},{"speaker":"Projjal Ghatak","startTime":2169.65,"endTime":2171.02,"body":"and some people's work"},{"speaker":"Projjal Ghatak","startTime":2171.02,"endTime":2172.19,"body":"is not visible, right?"},{"speaker":"Projjal Ghatak","startTime":2172.2400000000002,"endTime":2174.6400000000003,"body":"Nobody cares about the piping"},{"speaker":"Projjal Ghatak","startTime":2172.2400000000002,"endTime":2174.6400000000003,"body":"in the house until the pipe"},{"speaker":"Projjal Ghatak","startTime":2174.65,"endTime":2176.9100000000003,"body":"bursts and then you don't care"},{"speaker":"Projjal Ghatak","startTime":2174.65,"endTime":2176.9100000000003,"body":"about anything else, right?"},{"speaker":"Projjal Ghatak","startTime":2176.96,"endTime":2179.61,"body":"And, but you're not"},{"speaker":"Projjal Ghatak","startTime":2176.96,"endTime":2179.61,"body":"thinking about the pipes."},{"speaker":"Projjal Ghatak","startTime":2179.6800000000003,"endTime":2182.1200000000003,"body":"The pipes are not sexy, but"},{"speaker":"Projjal Ghatak","startTime":2179.6800000000003,"endTime":2182.1200000000003,"body":"the pipes are important."},{"speaker":"Projjal Ghatak","startTime":2182.3500000000004,"endTime":2185.05,"body":"And if someone's amazing"},{"speaker":"Projjal Ghatak","startTime":2182.3500000000004,"endTime":2185.05,"body":"at maintaining pipes, you"},{"speaker":"Projjal Ghatak","startTime":2185.05,"endTime":2186.1200000000003,"body":"should treat the people well."},{"speaker":"Projjal Ghatak","startTime":2186.3450000000003,"endTime":2190.275,"body":"They may not present to the"},{"speaker":"Projjal Ghatak","startTime":2186.3450000000003,"endTime":2190.275,"body":"CEO every second week, but"},{"speaker":"Projjal Ghatak","startTime":2190.355,"endTime":2191.8050000000003,"body":"they still do an amazing job."},{"speaker":"Projjal Ghatak","startTime":2191.815,"endTime":2194.6650000000004,"body":"But that doesn't get visibility"},{"speaker":"Projjal Ghatak","startTime":2191.815,"endTime":2194.6650000000004,"body":"because that eloquence bias"},{"speaker":"Projjal Ghatak","startTime":2194.735,"endTime":2195.635,"body":"is a term I came up with."},{"speaker":"Projjal Ghatak","startTime":2195.635,"endTime":2197.6650000000004,"body":"And so thank you"},{"speaker":"Projjal Ghatak","startTime":2195.635,"endTime":2197.6650000000004,"body":"for adopting it."},{"speaker":"Projjal Ghatak","startTime":2197.715,"endTime":2202.2850000000003,"body":"But like, I think so much"},{"speaker":"Projjal Ghatak","startTime":2197.715,"endTime":2202.2850000000003,"body":"of sort of injustices"},{"speaker":"Projjal Ghatak","startTime":2202.2850000000003,"endTime":2203.9950000000003,"body":"in the workplace boil"},{"speaker":"Projjal Ghatak","startTime":2202.2850000000003,"endTime":2203.9950000000003,"body":"down to eloquence."},{"speaker":"Projjal Ghatak","startTime":2204.3500000000004,"endTime":2207.51,"body":"And eloquence comes from"},{"speaker":"Projjal Ghatak","startTime":2204.3500000000004,"endTime":2207.51,"body":"confidence, and confidence"},{"speaker":"Projjal Ghatak","startTime":2207.51,"endTime":2211.52,"body":"comes from certain race, gender,"},{"speaker":"Projjal Ghatak","startTime":2207.51,"endTime":2211.52,"body":"sexuality traits, that from"},{"speaker":"Projjal Ghatak","startTime":2211.52,"endTime":2214.4900000000002,"body":"childhood tells you, you'll"},{"speaker":"Projjal Ghatak","startTime":2211.52,"endTime":2214.4900000000002,"body":"get what you deserve, and"},{"speaker":"Projjal Ghatak","startTime":2214.4900000000002,"endTime":2216.57,"body":"you've always got your way."},{"speaker":"Projjal Ghatak","startTime":2216.86,"endTime":2220.8100000000004,"body":"And those things get"},{"speaker":"Projjal Ghatak","startTime":2216.86,"endTime":2220.8100000000004,"body":"ingrained very, very early on."},{"speaker":"Projjal Ghatak","startTime":2221.25,"endTime":2223.8100000000004,"body":"And my founder journey's"},{"speaker":"Projjal Ghatak","startTime":2221.25,"endTime":2223.8100000000004,"body":"taught a lot too, in terms of"},{"speaker":"Projjal Ghatak","startTime":2223.8100000000004,"endTime":2227.4350000000004,"body":"my insecurities and my fears,"},{"speaker":"Projjal Ghatak","startTime":2223.8100000000004,"endTime":2227.4350000000004,"body":"and I feel like I'm a pretty"},{"speaker":"Projjal Ghatak","startTime":2227.4350000000004,"endTime":2231.905,"body":"bro-y dude, but you know,"},{"speaker":"Projjal Ghatak","startTime":2227.4350000000004,"endTime":2231.905,"body":"so I don't get a lot of the"},{"speaker":"Projjal Ghatak","startTime":2232.4350000000004,"endTime":2233.885,"body":"empathy from people around it."},{"speaker":"Projjal Ghatak","startTime":2234.355,"endTime":2238.385,"body":"But I still doubt that when I'm"},{"speaker":"Projjal Ghatak","startTime":2234.355,"endTime":2238.385,"body":"standing next to a six foot two"},{"speaker":"Projjal Ghatak","startTime":2238.885,"endTime":2240.6850000000004,"body":"white male, I do feel small."},{"speaker":"Projjal Ghatak","startTime":2240.9150000000004,"endTime":2243.5150000000003,"body":"And that affects confidence"},{"speaker":"Projjal Ghatak","startTime":2240.9150000000004,"endTime":2243.5150000000003,"body":"when you're walking into"},{"speaker":"Projjal Ghatak","startTime":2243.5150000000003,"endTime":2246.6850000000004,"body":"a room and all of that"},{"speaker":"Projjal Ghatak","startTime":2243.5150000000003,"endTime":2246.6850000000004,"body":"plays on how you show up."},{"speaker":"Galen Low","startTime":2246.9150000000004,"endTime":2248.0350000000003,"body":"I can relate as well."},{"speaker":"Galen Low","startTime":2248.1850000000004,"endTime":2249.335,"body":"It's funny, I have"},{"speaker":"Galen Low","startTime":2248.1850000000004,"endTime":2249.335,"body":"this question."},{"speaker":"Galen Low","startTime":2249.335,"endTime":2252.255,"body":"My question was like, Are we"},{"speaker":"Galen Low","startTime":2249.335,"endTime":2252.255,"body":"gonna get better at delivering"},{"speaker":"Galen Low","startTime":2252.255,"endTime":2255.4950000000003,"body":"feedback because of Gen AI, or"},{"speaker":"Galen Low","startTime":2252.255,"endTime":2255.4950000000003,"body":"are we just gonna, get worse?"},{"speaker":"Galen Low","startTime":2255.6150000000002,"endTime":2256.025,"body":"You know what I mean?"},{"speaker":"Galen Low","startTime":2256.025,"endTime":2258.195,"body":"Because they're just"},{"speaker":"Galen Low","startTime":2256.025,"endTime":2258.195,"body":"feeding stuff into the AI."},{"speaker":"Galen Low","startTime":2258.255,"endTime":2259.625,"body":"AI's gonna do it for me."},{"speaker":"Galen Low","startTime":2259.9550000000004,"endTime":2265.335,"body":"But I think it's worth a flip,"},{"speaker":"Galen Low","startTime":2259.9550000000004,"endTime":2265.335,"body":"like, in other words, OnLoop and"},{"speaker":"Galen Low","startTime":2265.3450000000003,"endTime":2268.0350000000003,"body":"just Generative AI in general."},{"speaker":"Projjal Ghatak","startTime":2268.425,"endTime":2271.3,"body":"Yep, so there's"},{"speaker":"Projjal Ghatak","startTime":2268.425,"endTime":2271.3,"body":"an article on the 27th of"},{"speaker":"Projjal Ghatak","startTime":2271.3100000000004,"endTime":2276.26,"body":"November in The Economist"},{"speaker":"Projjal Ghatak","startTime":2271.3100000000004,"endTime":2276.26,"body":"that says, \"It shows that AI"},{"speaker":"Projjal Ghatak","startTime":2276.26,"endTime":2280.25,"body":"generated feedback improved"},{"speaker":"Projjal Ghatak","startTime":2276.26,"endTime":2280.25,"body":"employee performance more than"},{"speaker":"Projjal Ghatak","startTime":2280.27,"endTime":2281.6400000000003,"body":"feedback from human managers.\""},{"speaker":"Projjal Ghatak","startTime":2281.7900000000004,"endTime":2283.2200000000003,"body":"And so it's already"},{"speaker":"Projjal Ghatak","startTime":2281.7900000000004,"endTime":2283.2200000000003,"body":"been researched."},{"speaker":"Projjal Ghatak","startTime":2283.32,"endTime":2285.9500000000003,"body":"The big part is how do you"},{"speaker":"Projjal Ghatak","startTime":2283.32,"endTime":2285.9500000000003,"body":"keep the human in the loop?"},{"speaker":"Projjal Ghatak","startTime":2286.1800000000003,"endTime":2290.61,"body":"Which is why what we do in our"},{"speaker":"Projjal Ghatak","startTime":2286.1800000000003,"endTime":2290.61,"body":"product is we give the person"},{"speaker":"Projjal Ghatak","startTime":2290.6200000000003,"endTime":2295.5,"body":"what we call the author back"},{"speaker":"Projjal Ghatak","startTime":2290.6200000000003,"endTime":2295.5,"body":"the replay of what it is so"},{"speaker":"Projjal Ghatak","startTime":2295.5,"endTime":2298.67,"body":"that they know what good is"},{"speaker":"Projjal Ghatak","startTime":2295.5,"endTime":2298.67,"body":"like and what good looks like."},{"speaker":"Projjal Ghatak","startTime":2298.9550000000004,"endTime":2301.8450000000003,"body":"Because often if you don't know"},{"speaker":"Projjal Ghatak","startTime":2298.9550000000004,"endTime":2301.8450000000003,"body":"what good looks like, and in the"},{"speaker":"Projjal Ghatak","startTime":2301.8450000000003,"endTime":2304.735,"body":"moment you don't have any access"},{"speaker":"Projjal Ghatak","startTime":2301.8450000000003,"endTime":2304.735,"body":"to it, you can't get better."},{"speaker":"Projjal Ghatak","startTime":2304.9150000000004,"endTime":2306.0150000000003,"body":"So I'll give you"},{"speaker":"Projjal Ghatak","startTime":2304.9150000000004,"endTime":2306.0150000000003,"body":"another example."},{"speaker":"Projjal Ghatak","startTime":2306.1650000000004,"endTime":2309.565,"body":"I've got so much better at"},{"speaker":"Projjal Ghatak","startTime":2306.1650000000004,"endTime":2309.565,"body":"parallel parking now that"},{"speaker":"Projjal Ghatak","startTime":2309.565,"endTime":2310.885,"body":"we have cameras in the car."},{"speaker":"Projjal Ghatak","startTime":2311.255,"endTime":2314.8250000000003,"body":"Because now I know, like,"},{"speaker":"Projjal Ghatak","startTime":2311.255,"endTime":2314.8250000000003,"body":"I can go much closer to"},{"speaker":"Projjal Ghatak","startTime":2314.8250000000003,"endTime":2319.4750000000004,"body":"the curb and it grows that"},{"speaker":"Projjal Ghatak","startTime":2314.8250000000003,"endTime":2319.4750000000004,"body":"sensory sense of mine because"},{"speaker":"Projjal Ghatak","startTime":2319.5350000000003,"endTime":2320.525,"body":"I'm seeing the camera."},{"speaker":"Projjal Ghatak","startTime":2320.525,"endTime":2324.735,"body":"So now even without a camera,"},{"speaker":"Projjal Ghatak","startTime":2320.525,"endTime":2324.735,"body":"I'm better because that has"},{"speaker":"Projjal Ghatak","startTime":2324.7450000000003,"endTime":2328.6150000000002,"body":"now shown me how much I can"},{"speaker":"Projjal Ghatak","startTime":2324.7450000000003,"endTime":2328.6150000000002,"body":"go through and where if I'm"},{"speaker":"Projjal Ghatak","startTime":2328.6150000000002,"endTime":2330.895,"body":"close to the car from an eye"},{"speaker":"Projjal Ghatak","startTime":2328.6150000000002,"endTime":2330.895,"body":"perspective, I'm actually"},{"speaker":"Projjal Ghatak","startTime":2330.895,"endTime":2331.9550000000004,"body":"not going to hit the car."},{"speaker":"Projjal Ghatak","startTime":2332.355,"endTime":2336.6150000000002,"body":"And so in the same way, we, if"},{"speaker":"Projjal Ghatak","startTime":2332.355,"endTime":2336.6150000000002,"body":"we deliver it back to the person"},{"speaker":"Projjal Ghatak","startTime":2336.6150000000002,"endTime":2340.295,"body":"over time, the person will keep"},{"speaker":"Projjal Ghatak","startTime":2336.6150000000002,"endTime":2340.295,"body":"absorbing bits and be like, Oh,"},{"speaker":"Projjal Ghatak","startTime":2340.315,"endTime":2341.485,"body":"this is what good looks like."},{"speaker":"Projjal Ghatak","startTime":2341.6150000000002,"endTime":2343.8050000000003,"body":"And very likely next time"},{"speaker":"Projjal Ghatak","startTime":2341.6150000000002,"endTime":2343.8050000000003,"body":"they may be able to have"},{"speaker":"Projjal Ghatak","startTime":2343.8050000000003,"endTime":2346.965,"body":"that conversation themselves"},{"speaker":"Projjal Ghatak","startTime":2343.8050000000003,"endTime":2346.965,"body":"without the AI assistance,"},{"speaker":"Projjal Ghatak","startTime":2346.965,"endTime":2348.2250000000004,"body":"which is our dream, right?"},{"speaker":"Projjal Ghatak","startTime":2348.3050000000003,"endTime":2350.7650000000003,"body":"Because ultimately I'm in"},{"speaker":"Projjal Ghatak","startTime":2348.3050000000003,"endTime":2350.7650000000003,"body":"the business of making humans"},{"speaker":"Projjal Ghatak","startTime":2350.7650000000003,"endTime":2352.1150000000002,"body":"better, not selling technology."},{"speaker":"Projjal Ghatak","startTime":2352.1650000000004,"endTime":2354.2050000000004,"body":"Technology is an aid to"},{"speaker":"Projjal Ghatak","startTime":2352.1650000000004,"endTime":2354.2050000000004,"body":"make the people better."},{"speaker":"Projjal Ghatak","startTime":2354.2050000000004,"endTime":2356.145,"body":"If they can do it"},{"speaker":"Projjal Ghatak","startTime":2354.2050000000004,"endTime":2356.145,"body":"themselves, fantastic."},{"speaker":"Projjal Ghatak","startTime":2356.355,"endTime":2359.1600000000003,"body":"But the technology helps"},{"speaker":"Projjal Ghatak","startTime":2356.355,"endTime":2359.1600000000003,"body":"create that loop and"},{"speaker":"Projjal Ghatak","startTime":2359.1600000000003,"endTime":2360.2400000000002,"body":"show you what good is."},{"speaker":"Projjal Ghatak","startTime":2360.27,"endTime":2362.8300000000004,"body":"And that's why the way we've"},{"speaker":"Projjal Ghatak","startTime":2360.27,"endTime":2362.8300000000004,"body":"designed the product is that"},{"speaker":"Projjal Ghatak","startTime":2362.84,"endTime":2365.57,"body":"it comes back to you, doesn't"},{"speaker":"Projjal Ghatak","startTime":2362.84,"endTime":2365.57,"body":"get sent to the subject or"},{"speaker":"Projjal Ghatak","startTime":2365.6000000000004,"endTime":2368.61,"body":"goes into an ether where"},{"speaker":"Projjal Ghatak","startTime":2365.6000000000004,"endTime":2368.61,"body":"you don't know what happens."},{"speaker":"Projjal Ghatak","startTime":2369.1000000000004,"endTime":2371.13,"body":"It's come back to you, and"},{"speaker":"Projjal Ghatak","startTime":2369.1000000000004,"endTime":2371.13,"body":"that's why it's a loop."},{"speaker":"Galen Low","startTime":2371.59,"endTime":2372.02,"body":"I love that."},{"speaker":"Galen Low","startTime":2372.02,"endTime":2374.4500000000003,"body":"And it's a good theme on"},{"speaker":"Galen Low","startTime":2372.02,"endTime":2374.4500000000003,"body":"Generative AI in general."},{"speaker":"Galen Low","startTime":2374.4900000000002,"endTime":2377.579,"body":"A lot of people are thinking"},{"speaker":"Galen Low","startTime":2374.4900000000002,"endTime":2377.579,"body":"of it as do this for me."},{"speaker":"Galen Low","startTime":2377.82,"endTime":2381.8700000000003,"body":"But actually the right use"},{"speaker":"Galen Low","startTime":2377.82,"endTime":2381.8700000000003,"body":"case for now is, teach me."},{"speaker":"Projjal Ghatak","startTime":2382.1000000000004,"endTime":2382.5800000000004,"body":"Copilot."},{"speaker":"Galen Low","startTime":2382.7000000000003,"endTime":2383.7000000000003,"body":"Copilot, indeed."},{"speaker":"Galen Low","startTime":2383.7900000000004,"endTime":2384.3500000000004,"body":"I love that."},{"speaker":"Galen Low","startTime":2384.57,"endTime":2386.4700000000003,"body":"I wonder if we could swing"},{"speaker":"Galen Low","startTime":2384.57,"endTime":2386.4700000000003,"body":"back to the privacy thing,"},{"speaker":"Galen Low","startTime":2386.4700000000003,"endTime":2387.3700000000003,"body":"because you mentioned this."},{"speaker":"Galen Low","startTime":2387.3700000000003,"endTime":2389.19,"body":"You mentioned that you"},{"speaker":"Galen Low","startTime":2387.3700000000003,"endTime":2389.19,"body":"thought you had to build"},{"speaker":"Galen Low","startTime":2389.19,"endTime":2390.4300000000003,"body":"this backend framework."},{"speaker":"Galen Low","startTime":2390.4900000000002,"endTime":2392.8700000000003,"body":"You thought you had to, have"},{"speaker":"Galen Low","startTime":2390.4900000000002,"endTime":2392.8700000000003,"body":"your customers define their"},{"speaker":"Galen Low","startTime":2392.8700000000003,"endTime":2394.94,"body":"own sort of taxonomy and"},{"speaker":"Galen Low","startTime":2392.8700000000003,"endTime":2394.94,"body":"framework for performance."},{"speaker":"Galen Low","startTime":2395.295,"endTime":2397.675,"body":"But then you realize, actually,"},{"speaker":"Galen Low","startTime":2395.295,"endTime":2397.675,"body":"the more data we have, the"},{"speaker":"Galen Low","startTime":2397.675,"endTime":2399.0150000000003,"body":"more we can process this."},{"speaker":"Galen Low","startTime":2399.3050000000003,"endTime":2400.8250000000003,"body":"And then even that"},{"speaker":"Galen Low","startTime":2399.3050000000003,"endTime":2400.8250000000003,"body":"voice note, right?"},{"speaker":"Galen Low","startTime":2400.8250000000003,"endTime":2402.8450000000003,"body":"We're all getting a little"},{"speaker":"Galen Low","startTime":2400.8250000000003,"endTime":2402.8450000000003,"body":"more used to it now, but as a"},{"speaker":"Galen Low","startTime":2403.375,"endTime":2404.645,"body":"resistor, I'm a bit resistant."},{"speaker":"Galen Low","startTime":2404.655,"endTime":2405.8250000000003,"body":"I'm not an early adopter."},{"speaker":"Galen Low","startTime":2406.135,"endTime":2408.625,"body":"I'm like, ah, I don't want"},{"speaker":"Galen Low","startTime":2406.135,"endTime":2408.625,"body":"this getting recorded me,"},{"speaker":"Galen Low","startTime":2408.625,"endTime":2411.525,"body":"like, mumbling my honest"},{"speaker":"Galen Low","startTime":2408.625,"endTime":2411.525,"body":"thoughts about a meeting"},{"speaker":"Galen Low","startTime":2411.5750000000003,"endTime":2415.53,"body":"and about somebody into the"},{"speaker":"Galen Low","startTime":2411.5750000000003,"endTime":2415.53,"body":"cloud or into wherever to"},{"speaker":"Galen Low","startTime":2415.53,"endTime":2417.2900000000004,"body":"get processed by a machine."},{"speaker":"Galen Low","startTime":2417.2900000000004,"endTime":2421.2400000000002,"body":"I'm like, that seems like, you"},{"speaker":"Galen Low","startTime":2417.2900000000004,"endTime":2421.2400000000002,"body":"know, covering the phone to talk"},{"speaker":"Galen Low","startTime":2421.25,"endTime":2423.46,"body":"about someone behind their back,"},{"speaker":"Galen Low","startTime":2421.25,"endTime":2423.46,"body":"instead of using a mute button."},{"speaker":"Galen Low","startTime":2423.4700000000003,"endTime":2424.05,"body":"You know what I mean?"},{"speaker":"Galen Low","startTime":2424.05,"endTime":2427.029,"body":"It just doesn't seem like"},{"speaker":"Galen Low","startTime":2424.05,"endTime":2427.029,"body":"it's going to go well."},{"speaker":"Galen Low","startTime":2427.739,"endTime":2430.9190000000003,"body":"How do you inspire trust"},{"speaker":"Galen Low","startTime":2427.739,"endTime":2430.9190000000003,"body":"in people or how can, folks"},{"speaker":"Galen Low","startTime":2430.9190000000003,"endTime":2434.7690000000002,"body":"using your tool inspire trust"},{"speaker":"Galen Low","startTime":2430.9190000000003,"endTime":2434.7690000000002,"body":"so that people don't feel"},{"speaker":"Galen Low","startTime":2434.7690000000002,"endTime":2436.4590000000003,"body":"like they have to hold back."},{"speaker":"Galen Low","startTime":2436.904,"endTime":2439.494,"body":"And give the cleansed version"},{"speaker":"Galen Low","startTime":2436.904,"endTime":2439.494,"body":"of their feedback to the"},{"speaker":"Galen Low","startTime":2439.494,"endTime":2441.904,"body":"tool that will cleanse their"},{"speaker":"Galen Low","startTime":2439.494,"endTime":2441.904,"body":"feedback so that they can get"},{"speaker":"Galen Low","startTime":2441.904,"endTime":2444.8540000000003,"body":"it delivered back and then clean"},{"speaker":"Galen Low","startTime":2441.904,"endTime":2444.8540000000003,"body":"it up even further and have"},{"speaker":"Galen Low","startTime":2444.8540000000003,"endTime":2447.664,"body":"this pristine feedback that"},{"speaker":"Galen Low","startTime":2444.8540000000003,"endTime":2447.664,"body":"is just not honest because we"},{"speaker":"Galen Low","startTime":2447.664,"endTime":2448.744,"body":"weren't honest with the tools."},{"speaker":"Projjal Ghatak","startTime":2448.994,"endTime":2450.764,"body":"Yeah, no,"},{"speaker":"Projjal Ghatak","startTime":2448.994,"endTime":2450.764,"body":"it's a great question."},{"speaker":"Projjal Ghatak","startTime":2450.9640000000004,"endTime":2454.0890000000004,"body":"Actually, one of the things"},{"speaker":"Projjal Ghatak","startTime":2450.9640000000004,"endTime":2454.0890000000004,"body":"I see a lot is that there are"},{"speaker":"Projjal Ghatak","startTime":2454.099,"endTime":2457.0690000000004,"body":"a billion knowledge workers"},{"speaker":"Projjal Ghatak","startTime":2454.099,"endTime":2457.0690000000004,"body":"in the world and one thing is"},{"speaker":"Projjal Ghatak","startTime":2457.0690000000004,"endTime":2458.509,"body":"true for every one of them."},{"speaker":"Projjal Ghatak","startTime":2458.5190000000002,"endTime":2460.529,"body":"They don't want to be"},{"speaker":"Projjal Ghatak","startTime":2458.5190000000002,"endTime":2460.529,"body":"performance managed, which"},{"speaker":"Projjal Ghatak","startTime":2460.529,"endTime":2463.679,"body":"is why we came up with the"},{"speaker":"Projjal Ghatak","startTime":2460.529,"endTime":2463.679,"body":"term collaborative team"},{"speaker":"Projjal Ghatak","startTime":2463.679,"endTime":2467.3390000000004,"body":"development and the CDD"},{"speaker":"Projjal Ghatak","startTime":2463.679,"endTime":2467.3390000000004,"body":"framework around driving"},{"speaker":"Projjal Ghatak","startTime":2467.349,"endTime":2468.789,"body":"high performance for people."},{"speaker":"Projjal Ghatak","startTime":2469.0190000000002,"endTime":2471.4790000000003,"body":"And a lot of trust comes"},{"speaker":"Projjal Ghatak","startTime":2469.0190000000002,"endTime":2471.4790000000003,"body":"when people believe it's for"},{"speaker":"Projjal Ghatak","startTime":2471.4790000000003,"endTime":2476.9640000000004,"body":"you and it adds value to you"},{"speaker":"Projjal Ghatak","startTime":2471.4790000000003,"endTime":2476.9640000000004,"body":"versus you being told to do it."},{"speaker":"Projjal Ghatak","startTime":2477.1940000000004,"endTime":2480.7340000000004,"body":"And so, we tend to sell into"},{"speaker":"Projjal Ghatak","startTime":2477.1940000000004,"endTime":2480.7340000000004,"body":"businesses, not into HR for"},{"speaker":"Projjal Ghatak","startTime":2480.744,"endTime":2482.094,"body":"that reason in some ways."},{"speaker":"Projjal Ghatak","startTime":2482.1240000000003,"endTime":2485.1940000000004,"body":"Because if the HR team tells"},{"speaker":"Projjal Ghatak","startTime":2482.1240000000003,"endTime":2485.1940000000004,"body":"you to do something, you're"},{"speaker":"Projjal Ghatak","startTime":2485.1940000000004,"endTime":2488.494,"body":"likely to believe that's part"},{"speaker":"Projjal Ghatak","startTime":2485.1940000000004,"endTime":2488.494,"body":"of the record and part of the"},{"speaker":"Projjal Ghatak","startTime":2488.494,"endTime":2489.914,"body":"compliance and the paperwork."},{"speaker":"Projjal Ghatak","startTime":2490.2140000000004,"endTime":2493.344,"body":"Versus if I give you a"},{"speaker":"Projjal Ghatak","startTime":2490.2140000000004,"endTime":2493.344,"body":"developmental tool for"},{"speaker":"Projjal Ghatak","startTime":2493.344,"endTime":2497.3140000000003,"body":"your aid that is given for"},{"speaker":"Projjal Ghatak","startTime":2493.344,"endTime":2497.3140000000003,"body":"your benefit versus the"},{"speaker":"Projjal Ghatak","startTime":2497.3140000000003,"endTime":2501.049,"body":"organization's benefit, that"},{"speaker":"Projjal Ghatak","startTime":2497.3140000000003,"endTime":2501.049,"body":"creates a little bit more trust."},{"speaker":"Projjal Ghatak","startTime":2501.259,"endTime":2504.0890000000004,"body":"I think to how things are"},{"speaker":"Projjal Ghatak","startTime":2501.259,"endTime":2504.0890000000004,"body":"designed, creates trust."},{"speaker":"Projjal Ghatak","startTime":2504.199,"endTime":2509.7690000000002,"body":"And so if a product feels"},{"speaker":"Projjal Ghatak","startTime":2504.199,"endTime":2509.7690000000002,"body":"welcoming and feels warm, people"},{"speaker":"Projjal Ghatak","startTime":2509.8590000000004,"endTime":2511.199,"body":"want to spend more time in it."},{"speaker":"Projjal Ghatak","startTime":2511.299,"endTime":2514.079,"body":"And so OnLoop looks and"},{"speaker":"Projjal Ghatak","startTime":2511.299,"endTime":2514.079,"body":"views are consumer app,"},{"speaker":"Projjal Ghatak","startTime":2514.4440000000004,"endTime":2517.0040000000004,"body":"not an enterprise web app,"},{"speaker":"Projjal Ghatak","startTime":2514.4440000000004,"endTime":2517.0040000000004,"body":"which is why it's primarily"},{"speaker":"Projjal Ghatak","startTime":2517.0240000000003,"endTime":2520.424,"body":"mobile, primarily bite sized,"},{"speaker":"Projjal Ghatak","startTime":2517.0240000000003,"endTime":2520.424,"body":"it's primarily colorful."},{"speaker":"Projjal Ghatak","startTime":2520.574,"endTime":2522.6940000000004,"body":"So we spend a lot of time"},{"speaker":"Projjal Ghatak","startTime":2520.574,"endTime":2522.6940000000004,"body":"thinking about design because"},{"speaker":"Projjal Ghatak","startTime":2522.6940000000004,"endTime":2526.424,"body":"design creates trust as well,"},{"speaker":"Projjal Ghatak","startTime":2522.6940000000004,"endTime":2526.424,"body":"but yeah, there's a lot of"},{"speaker":"Projjal Ghatak","startTime":2526.434,"endTime":2530.094,"body":"baggage and, I sort of carry the"},{"speaker":"Projjal Ghatak","startTime":2526.434,"endTime":2530.094,"body":"baggage of shitty performance"},{"speaker":"Projjal Ghatak","startTime":2530.094,"endTime":2533.284,"body":"management with me, trying"},{"speaker":"Projjal Ghatak","startTime":2530.094,"endTime":2533.284,"body":"to change what I'm trying to"},{"speaker":"Projjal Ghatak","startTime":2533.284,"endTime":2537.844,"body":"do in the same way that Uber"},{"speaker":"Projjal Ghatak","startTime":2533.284,"endTime":2537.844,"body":"carried the baggage of taxi"},{"speaker":"Projjal Ghatak","startTime":2537.844,"endTime":2540.684,"body":"mafias and taxi medallions"},{"speaker":"Projjal Ghatak","startTime":2537.844,"endTime":2540.684,"body":"around the world to drive"},{"speaker":"Projjal Ghatak","startTime":2540.7140000000004,"endTime":2541.6440000000002,"body":"the change that they do."},{"speaker":"Projjal Ghatak","startTime":2541.645,"endTime":2544.384,"body":"And the reality is, if you"},{"speaker":"Projjal Ghatak","startTime":2541.645,"endTime":2544.384,"body":"want to drive any change, you"},{"speaker":"Projjal Ghatak","startTime":2544.3940000000002,"endTime":2546.8140000000003,"body":"have to deal with the baggage"},{"speaker":"Projjal Ghatak","startTime":2544.3940000000002,"endTime":2546.8140000000003,"body":"because there's a reason"},{"speaker":"Projjal Ghatak","startTime":2546.8140000000003,"endTime":2547.824,"body":"why it hasn't happened yet."},{"speaker":"Projjal Ghatak","startTime":2547.884,"endTime":2550.424,"body":"The first person who thought"},{"speaker":"Projjal Ghatak","startTime":2547.884,"endTime":2550.424,"body":"of it, like other people have,"},{"speaker":"Projjal Ghatak","startTime":2550.7540000000004,"endTime":2553.2340000000004,"body":"and you've got to fight, then"},{"speaker":"Projjal Ghatak","startTime":2550.7540000000004,"endTime":2553.2340000000004,"body":"you've got to fight through"},{"speaker":"Projjal Ghatak","startTime":2553.2340000000004,"endTime":2556.0840000000003,"body":"it and fight through the"},{"speaker":"Projjal Ghatak","startTime":2553.2340000000004,"endTime":2556.0840000000003,"body":"baggage and get more early"},{"speaker":"Projjal Ghatak","startTime":2556.0840000000003,"endTime":2560.704,"body":"adopters who then are happy"},{"speaker":"Projjal Ghatak","startTime":2556.0840000000003,"endTime":2560.704,"body":"and then they give others more"},{"speaker":"Projjal Ghatak","startTime":2560.704,"endTime":2564.7140000000004,"body":"confidence to try and as a"},{"speaker":"Projjal Ghatak","startTime":2560.704,"endTime":2564.7140000000004,"body":"natural curve there as well."},{"speaker":"Projjal Ghatak","startTime":2564.9840000000004,"endTime":2567.684,"body":"And it's a journey that it's"},{"speaker":"Projjal Ghatak","startTime":2564.9840000000004,"endTime":2567.684,"body":"not going to happen overnight."},{"speaker":"Projjal Ghatak","startTime":2567.684,"endTime":2570.414,"body":"And which is why people say,"},{"speaker":"Projjal Ghatak","startTime":2567.684,"endTime":2570.414,"body":"when you start a company, get"},{"speaker":"Projjal Ghatak","startTime":2570.414,"endTime":2572.974,"body":"ready for 10 years, because"},{"speaker":"Projjal Ghatak","startTime":2570.414,"endTime":2572.974,"body":"it will take you at least a"},{"speaker":"Projjal Ghatak","startTime":2572.974,"endTime":2575.904,"body":"decade to get it anywhere close"},{"speaker":"Projjal Ghatak","startTime":2572.974,"endTime":2575.904,"body":"to where you want to get to."},{"speaker":"Projjal Ghatak","startTime":2576.224,"endTime":2578.7740000000003,"body":"I still have a long way to"},{"speaker":"Projjal Ghatak","startTime":2576.224,"endTime":2578.7740000000003,"body":"live, so not going anywhere."},{"speaker":"Galen Low","startTime":2578.9440000000004,"endTime":2582.114,"body":"I'm glad I caught you"},{"speaker":"Galen Low","startTime":2578.9440000000004,"endTime":2582.114,"body":"in a philosophical mood today."},{"speaker":"Galen Low","startTime":2582.284,"endTime":2584.3540000000003,"body":"There is some incredible"},{"speaker":"Galen Low","startTime":2582.284,"endTime":2584.3540000000003,"body":"insights there."},{"speaker":"Galen Low","startTime":2584.5690000000004,"endTime":2586.3390000000004,"body":"You can make a couple"},{"speaker":"Galen Low","startTime":2584.5690000000004,"endTime":2586.3390000000004,"body":"t-shirts about eloquence"},{"speaker":"Galen Low","startTime":2586.349,"endTime":2588.779,"body":"bias and yeah, they'll be"},{"speaker":"Galen Low","startTime":2586.349,"endTime":2588.779,"body":"available at the store."},{"speaker":"Galen Low","startTime":2588.779,"endTime":2589.489,"body":"No, there's no store."},{"speaker":"Projjal Ghatak","startTime":2589.8990000000003,"endTime":2592.539,"body":"I think it is"},{"speaker":"Projjal Ghatak","startTime":2589.8990000000003,"endTime":2592.539,"body":"the number one cause of every"},{"speaker":"Projjal Ghatak","startTime":2592.539,"endTime":2593.909,"body":"workplace injustice that exists."},{"speaker":"Projjal Ghatak","startTime":2594.529,"endTime":2597.719,"body":"And there are others, but"},{"speaker":"Projjal Ghatak","startTime":2594.529,"endTime":2597.719,"body":"it's very, very widespread."},{"speaker":"Galen Low","startTime":2597.9590000000003,"endTime":2599.869,"body":"I love that that's"},{"speaker":"Galen Low","startTime":2597.9590000000003,"endTime":2599.869,"body":"part of the overall mission."},{"speaker":"Galen Low","startTime":2599.909,"endTime":2602.3990000000003,"body":"And actually, I appreciate"},{"speaker":"Galen Low","startTime":2599.909,"endTime":2602.3990000000003,"body":"you, carrying the baggage,"},{"speaker":"Galen Low","startTime":2602.429,"endTime":2605.4590000000003,"body":"but also showing us, as people"},{"speaker":"Galen Low","startTime":2602.429,"endTime":2605.4590000000003,"body":"leaders, that yeah, we kinda"},{"speaker":"Galen Low","startTime":2605.4590000000003,"endTime":2606.679,"body":"need to carry that baggage too."},{"speaker":"Galen Low","startTime":2606.6890000000003,"endTime":2608.949,"body":"We need to go a bit against"},{"speaker":"Galen Low","startTime":2606.6890000000003,"endTime":2608.949,"body":"the grain to make a change, but"},{"speaker":"Galen Low","startTime":2609.119,"endTime":2611.179,"body":"it's got to be because we care."},{"speaker":"Galen Low","startTime":2611.389,"endTime":2613.7490000000003,"body":"It's got to be because we"},{"speaker":"Galen Low","startTime":2611.389,"endTime":2613.7490000000003,"body":"want things to get better."},{"speaker":"Galen Low","startTime":2614.309,"endTime":2617.969,"body":"And we need a way to be able to"},{"speaker":"Galen Low","startTime":2614.309,"endTime":2617.969,"body":"see that impact progressively,"},{"speaker":"Galen Low","startTime":2617.9990000000003,"endTime":2621.279,"body":"not, you know, it's a big"},{"speaker":"Galen Low","startTime":2617.9990000000003,"endTime":2621.279,"body":"change, but we can't turn away"},{"speaker":"Galen Low","startTime":2621.279,"endTime":2623.9590000000003,"body":"from it just because we don't"},{"speaker":"Galen Low","startTime":2621.279,"endTime":2623.9590000000003,"body":"see the results stay over a day."},{"speaker":"Projjal Ghatak","startTime":2624.259,"endTime":2624.699,"body":"Totally."},{"speaker":"Galen Low","startTime":2625.3590000000004,"endTime":2626.2090000000003,"body":"Projjal,"},{"speaker":"Galen Low","startTime":2625.3590000000004,"endTime":2626.2090000000003,"body":"thanks so much for"},{"speaker":"Galen Low","startTime":2626.2090000000003,"endTime":2626.9990000000003,"body":"hanging out with me today."},{"speaker":"Galen Low","startTime":2626.9990000000003,"endTime":2628.2490000000003,"body":"This has been so much fun."},{"speaker":"Projjal Ghatak","startTime":2628.429,"endTime":2629.009,"body":"Thank you, Galen."},{"speaker":"Projjal Ghatak","startTime":2629.049,"endTime":2629.7290000000003,"body":"I had a really good time."},{"speaker":"Projjal Ghatak","startTime":2629.7290000000003,"endTime":2630.279,"body":"Thank you for having me."},{"speaker":"Galen Low","startTime":2631.3390000000004,"endTime":2632.529,"body":"Alright"},{"speaker":"Galen Low","startTime":2631.3390000000004,"endTime":2632.529,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2632.739,"endTime":2634.8190000000004,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2632.739,"endTime":2634.8190000000004,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2634.8190000000004,"endTime":2637.3790000000004,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":2634.8190000000004,"endTime":2637.3790000000004,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2637.6090000000004,"endTime":2638.619,"body":"come join our collective."},{"speaker":"Galen Low","startTime":2638.9190000000003,"endTime":2639.809,"body":"Head over to"},{"speaker":"Galen Low","startTime":2638.9190000000003,"endTime":2639.809,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2642.5190000000002,"endTime":2643.1490000000003,"body":"to learn more."},{"speaker":"Galen Low","startTime":2643.489,"endTime":2645.529,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2643.489,"endTime":2645.529,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2645.529,"endTime":2646.679,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2645.529,"endTime":2646.679,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2649.239,"endTime":2651.2090000000003,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2649.239,"endTime":2651.2090000000003,"body":"thanks for listening."}]}