{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.16,"endTime":28.36,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.16,"endTime":28.36,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.365000000000002,"endTime":30.94,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.365000000000002,"endTime":30.94,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.15,"endTime":33.7,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.15,"endTime":33.7,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.7,"endTime":35.8,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.7,"endTime":35.8,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.8,"endTime":38.38,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":35.8,"endTime":38.38,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.38,"endTime":40.06,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.36,"endTime":42.55,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.36,"endTime":42.55,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.55,"endTime":45.74,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":46.25,"endTime":50.06,"body":"Ok, today we're talking about"},{"speaker":"Galen Low","startTime":46.25,"endTime":50.06,"body":"contract project managers and"},{"speaker":"Galen Low","startTime":50.06,"endTime":53.519999999999996,"body":"how agencies can get the most"},{"speaker":"Galen Low","startTime":50.06,"endTime":53.519999999999996,"body":"out of contractor relationships"},{"speaker":"Galen Low","startTime":53.719,"endTime":56.719,"body":"without making sacrifices"},{"speaker":"Galen Low","startTime":53.719,"endTime":56.719,"body":"in terms of visibility,"},{"speaker":"Galen Low","startTime":56.88,"endTime":60.08,"body":"control, and culture, and"},{"speaker":"Galen Low","startTime":56.88,"endTime":60.08,"body":"also without sending the"},{"speaker":"Galen Low","startTime":60.08,"endTime":61.4,"body":"wrong message to their staff."},{"speaker":"Galen Low","startTime":61.835,"endTime":64.41499999999999,"body":"Joining me today is Marissa"},{"speaker":"Galen Low","startTime":61.835,"endTime":64.41499999999999,"body":"Taffer, founder of M."},{"speaker":"Galen Low","startTime":64.445,"endTime":65.39500000000001,"body":"Taffer Consulting."},{"speaker":"Galen Low","startTime":65.405,"endTime":66.995,"body":"Marissa, thank you"},{"speaker":"Galen Low","startTime":65.405,"endTime":66.995,"body":"for joining me today."},{"speaker":"Marissa Taffer","startTime":67.215,"endTime":68.075,"body":"Thanks for having me."},{"speaker":"Marissa Taffer","startTime":68.075,"endTime":69.685,"body":"I'm super excited"},{"speaker":"Marissa Taffer","startTime":68.075,"endTime":69.685,"body":"to talk about this."},{"speaker":"Galen Low","startTime":70.11500000000001,"endTime":71.305,"body":"We were"},{"speaker":"Galen Low","startTime":70.11500000000001,"endTime":71.305,"body":"talking in the green room"},{"speaker":"Galen Low","startTime":71.305,"endTime":73.404,"body":"just about how this is"},{"speaker":"Galen Low","startTime":71.305,"endTime":73.404,"body":"becoming more of a thing."},{"speaker":"Galen Low","startTime":73.404,"endTime":76.104,"body":"I mean, contract project"},{"speaker":"Galen Low","startTime":73.404,"endTime":76.104,"body":"managers have existed, probably"},{"speaker":"Galen Low","startTime":76.104,"endTime":76.994,"body":"since the dawn of time."},{"speaker":"Galen Low","startTime":77.114,"endTime":79.73400000000001,"body":"A lot of agencies have been"},{"speaker":"Galen Low","startTime":77.114,"endTime":79.73400000000001,"body":"using contractor and contract"},{"speaker":"Galen Low","startTime":79.73400000000001,"endTime":82.29400000000001,"body":"project managers, consultants,"},{"speaker":"Galen Low","startTime":79.73400000000001,"endTime":82.29400000000001,"body":"freelancers, et cetera."},{"speaker":"Galen Low","startTime":82.394,"endTime":85.144,"body":"And in today's economy, what"},{"speaker":"Galen Low","startTime":82.394,"endTime":85.144,"body":"we're noticing in our community"},{"speaker":"Galen Low","startTime":85.29400000000001,"endTime":89.99,"body":"is this been a bit more 'oomph'"},{"speaker":"Galen Low","startTime":85.29400000000001,"endTime":89.99,"body":"around contractors, right?"},{"speaker":"Galen Low","startTime":89.99,"endTime":92.38,"body":"I think people's expectations of"},{"speaker":"Galen Low","startTime":89.99,"endTime":92.38,"body":"work are a little bit different."},{"speaker":"Galen Low","startTime":92.38,"endTime":94.18,"body":"I think there's more"},{"speaker":"Galen Low","startTime":92.38,"endTime":94.18,"body":"options available to people"},{"speaker":"Galen Low","startTime":94.18,"endTime":95.21000000000001,"body":"in terms of employment."},{"speaker":"Galen Low","startTime":95.37,"endTime":99.38,"body":"And you are the expert here"},{"speaker":"Galen Low","startTime":95.37,"endTime":99.38,"body":"in terms of how that happens"},{"speaker":"Galen Low","startTime":99.38,"endTime":100.67,"body":"and how that happens well."},{"speaker":"Galen Low","startTime":100.91,"endTime":103.22,"body":"And the reason why I wanted to"},{"speaker":"Galen Low","startTime":100.91,"endTime":103.22,"body":"dig in today and have you on"},{"speaker":"Galen Low","startTime":103.22,"endTime":106.7,"body":"the show was because I've just"},{"speaker":"Galen Low","startTime":103.22,"endTime":106.7,"body":"seen it go wrong so many times."},{"speaker":"Galen Low","startTime":106.92,"endTime":109.02,"body":"And I know that some"},{"speaker":"Galen Low","startTime":106.92,"endTime":109.02,"body":"people are resistant to it."},{"speaker":"Galen Low","startTime":109.18,"endTime":110.93,"body":"And I know that it"},{"speaker":"Galen Low","startTime":109.18,"endTime":110.93,"body":"can go sideways."},{"speaker":"Galen Low","startTime":111.305,"endTime":113.935,"body":"But I've also seen it go really"},{"speaker":"Galen Low","startTime":111.305,"endTime":113.935,"body":"right, and what I wanted to"},{"speaker":"Galen Low","startTime":113.94500000000001,"endTime":116.724,"body":"do today is just really zero"},{"speaker":"Galen Low","startTime":113.94500000000001,"endTime":116.724,"body":"in on what makes those things"},{"speaker":"Galen Low","startTime":116.724,"endTime":119.024,"body":"go right, because when it goes"},{"speaker":"Galen Low","startTime":116.724,"endTime":119.024,"body":"right, it goes really right,"},{"speaker":"Galen Low","startTime":119.124,"endTime":119.894,"body":"and it could be amazing."},{"speaker":"Galen Low","startTime":120.244,"endTime":122.684,"body":"Alright, I just wanted to get"},{"speaker":"Galen Low","startTime":120.244,"endTime":122.684,"body":"into one hot question right"},{"speaker":"Galen Low","startTime":122.684,"endTime":125.655,"body":"off the bat, which is, for"},{"speaker":"Galen Low","startTime":122.684,"endTime":125.655,"body":"agencies out there that are"},{"speaker":"Galen Low","startTime":125.655,"endTime":128.684,"body":"resistant to bringing on a"},{"speaker":"Galen Low","startTime":125.655,"endTime":128.684,"body":"contractor or freelance PM,"},{"speaker":"Galen Low","startTime":128.975,"endTime":129.975,"body":"what are they missing out on?"},{"speaker":"Galen Low","startTime":130.065,"endTime":132.41500000000002,"body":"Like, why should an agency"},{"speaker":"Galen Low","startTime":130.065,"endTime":132.41500000000002,"body":"choose to work with a"},{"speaker":"Galen Low","startTime":132.475,"endTime":134.35500000000002,"body":"contractor project manager?"},{"speaker":"Marissa Taffer","startTime":134.625,"endTime":136.035,"body":"Yeah, I"},{"speaker":"Marissa Taffer","startTime":134.625,"endTime":136.035,"body":"think one of the things that"},{"speaker":"Marissa Taffer","startTime":136.095,"endTime":138.35399999999998,"body":"if you're really resistant"},{"speaker":"Marissa Taffer","startTime":136.095,"endTime":138.35399999999998,"body":"to it, you might miss out"},{"speaker":"Marissa Taffer","startTime":138.35399999999998,"endTime":141.774,"body":"on as an agency owner or"},{"speaker":"Marissa Taffer","startTime":138.35399999999998,"endTime":141.774,"body":"operator is that scalability."},{"speaker":"Marissa Taffer","startTime":141.775,"endTime":143.865,"body":"So sometimes you have that"},{"speaker":"Marissa Taffer","startTime":141.775,"endTime":143.865,"body":"piece of business come in and"},{"speaker":"Marissa Taffer","startTime":143.865,"endTime":146.715,"body":"you're like, Oh, my project"},{"speaker":"Marissa Taffer","startTime":143.865,"endTime":146.715,"body":"managers are overloaded,"},{"speaker":"Marissa Taffer","startTime":146.845,"endTime":149.13400000000001,"body":"really want to take this on,"},{"speaker":"Marissa Taffer","startTime":146.845,"endTime":149.13400000000001,"body":"whether it's because it's,"},{"speaker":"Marissa Taffer","startTime":149.224,"endTime":152.404,"body":"the logo that you want for"},{"speaker":"Marissa Taffer","startTime":149.224,"endTime":152.404,"body":"a case study, the really"},{"speaker":"Marissa Taffer","startTime":152.404,"endTime":155.314,"body":"interesting work that your"},{"speaker":"Marissa Taffer","startTime":152.404,"endTime":155.314,"body":"team has been clamoring to do."},{"speaker":"Marissa Taffer","startTime":155.63,"endTime":157.45,"body":"Something that's going to"},{"speaker":"Marissa Taffer","startTime":155.63,"endTime":157.45,"body":"help your business grow"},{"speaker":"Marissa Taffer","startTime":157.45,"endTime":158.5,"body":"and you're just maxed."},{"speaker":"Marissa Taffer","startTime":158.6,"endTime":160.98,"body":"And I mean, even as a"},{"speaker":"Marissa Taffer","startTime":158.6,"endTime":160.98,"body":"contractor, it happens to"},{"speaker":"Marissa Taffer","startTime":160.98,"endTime":163.72,"body":"me occasionally, that great"},{"speaker":"Marissa Taffer","startTime":160.98,"endTime":163.72,"body":"piece of business comes in"},{"speaker":"Marissa Taffer","startTime":163.72,"endTime":165.63,"body":"and the timing is just Oh boy."},{"speaker":"Marissa Taffer","startTime":167.12,"endTime":170.85,"body":"So bringing in somebody on a"},{"speaker":"Marissa Taffer","startTime":167.12,"endTime":170.85,"body":"contract basis who is skilled,"},{"speaker":"Marissa Taffer","startTime":170.86,"endTime":174.28,"body":"experienced, and a good fit"},{"speaker":"Marissa Taffer","startTime":170.86,"endTime":174.28,"body":"could really help you take"},{"speaker":"Marissa Taffer","startTime":174.28,"endTime":177.16,"body":"that piece of business for"},{"speaker":"Marissa Taffer","startTime":174.28,"endTime":177.16,"body":"whatever that reason is."},{"speaker":"Marissa Taffer","startTime":177.47,"endTime":180.43,"body":"For my smaller agency owners,"},{"speaker":"Marissa Taffer","startTime":177.47,"endTime":180.43,"body":"one of the things that's really"},{"speaker":"Marissa Taffer","startTime":180.43,"endTime":184.64000000000001,"body":"great about Contract PM is that"},{"speaker":"Marissa Taffer","startTime":180.43,"endTime":184.64000000000001,"body":"it can help you shape a role."},{"speaker":"Marissa Taffer","startTime":184.67,"endTime":187.52,"body":"So if you are a really small"},{"speaker":"Marissa Taffer","startTime":184.67,"endTime":187.52,"body":"agency owner, maybe you've got"},{"speaker":"Marissa Taffer","startTime":187.52,"endTime":190.59,"body":"3 or 4 people, maybe they're"},{"speaker":"Marissa Taffer","startTime":187.52,"endTime":190.59,"body":"even contractors supporting"},{"speaker":"Marissa Taffer","startTime":190.59,"endTime":193.47,"body":"you, and you are doing all of"},{"speaker":"Marissa Taffer","startTime":190.59,"endTime":193.47,"body":"the PM, you're still doing all"},{"speaker":"Marissa Taffer","startTime":193.47,"endTime":196.24,"body":"of the business development,"},{"speaker":"Marissa Taffer","startTime":193.47,"endTime":196.24,"body":"you're doing all the PM, you're"},{"speaker":"Marissa Taffer","startTime":196.38,"endTime":199.62,"body":"doing R\u0026D on your services,"},{"speaker":"Marissa Taffer","startTime":196.38,"endTime":199.62,"body":"trying to continue to improve"},{"speaker":"Marissa Taffer","startTime":199.62,"endTime":201.37,"body":"and grow and strategize."},{"speaker":"Marissa Taffer","startTime":201.58,"endTime":204.01,"body":"But then you've also got"},{"speaker":"Marissa Taffer","startTime":201.58,"endTime":204.01,"body":"the day to day grind of PM,"},{"speaker":"Marissa Taffer","startTime":204.14000000000001,"endTime":206.63,"body":"bringing in a contractor on"},{"speaker":"Marissa Taffer","startTime":204.14000000000001,"endTime":206.63,"body":"a part time basis who can"},{"speaker":"Marissa Taffer","startTime":206.63,"endTime":209.69,"body":"help wrestle that away from"},{"speaker":"Marissa Taffer","startTime":206.63,"endTime":209.69,"body":"you, start to build out some"},{"speaker":"Marissa Taffer","startTime":209.71,"endTime":212.59,"body":"operating prestigers, start"},{"speaker":"Marissa Taffer","startTime":209.71,"endTime":212.59,"body":"to help you shape that role,"},{"speaker":"Marissa Taffer","startTime":212.78,"endTime":215.91,"body":"is a) going to give you that"},{"speaker":"Marissa Taffer","startTime":212.78,"endTime":215.91,"body":"time back in the short term to"},{"speaker":"Marissa Taffer","startTime":216.12,"endTime":217.37,"body":"continue to grow your business."},{"speaker":"Marissa Taffer","startTime":217.5,"endTime":220.87,"body":"And b) it's also going to"},{"speaker":"Marissa Taffer","startTime":217.5,"endTime":220.87,"body":"help you shape that hire."},{"speaker":"Marissa Taffer","startTime":220.87,"endTime":223.61,"body":"So when you're ready for"},{"speaker":"Marissa Taffer","startTime":220.87,"endTime":223.61,"body":"someone full time, that contract"},{"speaker":"Marissa Taffer","startTime":223.61,"endTime":226.83,"body":"resource who's been doing it"},{"speaker":"Marissa Taffer","startTime":223.61,"endTime":226.83,"body":"is a really valuable asset"},{"speaker":"Marissa Taffer","startTime":226.83,"endTime":229.21,"body":"to help you write the job"},{"speaker":"Marissa Taffer","startTime":226.83,"endTime":229.21,"body":"description right and get the"},{"speaker":"Marissa Taffer","startTime":229.21,"endTime":231.46,"body":"right person in the door when"},{"speaker":"Marissa Taffer","startTime":229.21,"endTime":231.46,"body":"you are looking for full time."},{"speaker":"Marissa Taffer","startTime":231.46,"endTime":233.29,"body":"I've done this for a"},{"speaker":"Marissa Taffer","startTime":231.46,"endTime":233.29,"body":"couple of agencies."},{"speaker":"Marissa Taffer","startTime":233.48,"endTime":235.51,"body":"Personally where I've"},{"speaker":"Marissa Taffer","startTime":233.48,"endTime":235.51,"body":"come in, worked with the"},{"speaker":"Marissa Taffer","startTime":235.51,"endTime":238.29,"body":"founder, CEO, whatever"},{"speaker":"Marissa Taffer","startTime":235.51,"endTime":238.29,"body":"you want to call it, we've"},{"speaker":"Marissa Taffer","startTime":238.49,"endTime":240.22,"body":"really set up their systems."},{"speaker":"Marissa Taffer","startTime":240.22,"endTime":242.1,"body":"We've dialed in their processes."},{"speaker":"Marissa Taffer","startTime":242.12,"endTime":244.69,"body":"And then we said, okay, you've"},{"speaker":"Marissa Taffer","startTime":242.12,"endTime":244.69,"body":"been doing all this business"},{"speaker":"Marissa Taffer","startTime":244.69,"endTime":247.07,"body":"development, we've now onboarded"},{"speaker":"Marissa Taffer","startTime":244.69,"endTime":247.07,"body":"six clients in a month."},{"speaker":"Marissa Taffer","startTime":247.11,"endTime":249.81,"body":"You need somebody really to"},{"speaker":"Marissa Taffer","startTime":247.11,"endTime":249.81,"body":"come in and help you run this"},{"speaker":"Marissa Taffer","startTime":249.81,"endTime":252.27,"body":"day to day because as they're"},{"speaker":"Marissa Taffer","startTime":249.81,"endTime":252.27,"body":"doing that, you're going to be"},{"speaker":"Marissa Taffer","startTime":252.27,"endTime":255.9,"body":"able, that 6 is, going to be 8"},{"speaker":"Marissa Taffer","startTime":252.27,"endTime":255.9,"body":"or 12 or whatever in the future."},{"speaker":"Marissa Taffer","startTime":256.125,"endTime":258.145,"body":"So let's get somebody in"},{"speaker":"Marissa Taffer","startTime":256.125,"endTime":258.145,"body":"and on boarded before it"},{"speaker":"Marissa Taffer","startTime":258.145,"endTime":260.45500000000004,"body":"gets too crazy, so that"},{"speaker":"Marissa Taffer","startTime":258.145,"endTime":260.45500000000004,"body":"you can keep growing"},{"speaker":"Marissa Taffer","startTime":260.45500000000004,"endTime":261.755,"body":"smoothly and sustainably."},{"speaker":"Marissa Taffer","startTime":261.78499999999997,"endTime":264.105,"body":"So I think there's some"},{"speaker":"Marissa Taffer","startTime":261.78499999999997,"endTime":264.105,"body":"really, really good reasons"},{"speaker":"Marissa Taffer","startTime":264.135,"endTime":266.71500000000003,"body":"to consider contract project"},{"speaker":"Marissa Taffer","startTime":264.135,"endTime":266.71500000000003,"body":"managers, whether it's a"},{"speaker":"Marissa Taffer","startTime":266.725,"endTime":271.21500000000003,"body":"fractional head of projects or"},{"speaker":"Marissa Taffer","startTime":266.725,"endTime":271.21500000000003,"body":"a freelance project manager,"},{"speaker":"Marissa Taffer","startTime":271.345,"endTime":272.36400000000003,"body":"just to set the scene."},{"speaker":"Marissa Taffer","startTime":272.525,"endTime":276.284,"body":"Contract PM can mean a range"},{"speaker":"Marissa Taffer","startTime":272.525,"endTime":276.284,"body":"of things, which is why we"},{"speaker":"Marissa Taffer","startTime":276.284,"endTime":279.054,"body":"want to zero in on like, how"},{"speaker":"Marissa Taffer","startTime":276.284,"endTime":279.054,"body":"do we make this go right?"},{"speaker":"Marissa Taffer","startTime":279.054,"endTime":282.135,"body":"Because you really need to"},{"speaker":"Marissa Taffer","startTime":279.054,"endTime":282.135,"body":"define what is that contract"},{"speaker":"Marissa Taffer","startTime":282.135,"endTime":284.42499999999995,"body":"resource before you even"},{"speaker":"Marissa Taffer","startTime":282.135,"endTime":284.42499999999995,"body":"start to look for that."},{"speaker":"Galen Low","startTime":284.735,"endTime":286.595,"body":"Yeah, I was gonna"},{"speaker":"Galen Low","startTime":284.735,"endTime":286.595,"body":"say, I love that idea of"},{"speaker":"Galen Low","startTime":286.595,"endTime":288.975,"body":"role shaping without the full"},{"speaker":"Galen Low","startTime":286.595,"endTime":288.975,"body":"commitment of having a full"},{"speaker":"Galen Low","startTime":288.975,"endTime":290.235,"body":"time hire right off the bat."},{"speaker":"Galen Low","startTime":290.355,"endTime":292.69500000000005,"body":"I've seen a lot of micro"},{"speaker":"Galen Low","startTime":290.355,"endTime":292.69500000000005,"body":"agencies recently, they're"},{"speaker":"Galen Low","startTime":292.69500000000005,"endTime":294.885,"body":"like two or three people,"},{"speaker":"Galen Low","startTime":292.69500000000005,"endTime":294.885,"body":"they're out there pounding"},{"speaker":"Galen Low","startTime":294.885,"endTime":297.255,"body":"pavement, selling the work, and"},{"speaker":"Galen Low","startTime":294.885,"endTime":297.255,"body":"they know that they're gonna"},{"speaker":"Galen Low","startTime":297.255,"endTime":298.875,"body":"hit, this sort of capacity."},{"speaker":"Galen Low","startTime":299.03999999999996,"endTime":302.12,"body":"And I've got to bring on folks"},{"speaker":"Galen Low","startTime":299.03999999999996,"endTime":302.12,"body":"and shape their team on the fly."},{"speaker":"Galen Low","startTime":302.25,"endTime":304.83000000000004,"body":"I mean, I also know a lot of"},{"speaker":"Galen Low","startTime":302.25,"endTime":304.83000000000004,"body":"like owner operator, sort of"},{"speaker":"Galen Low","startTime":304.84000000000003,"endTime":307.65,"body":"entrepreneur types that they"},{"speaker":"Galen Low","startTime":304.84000000000003,"endTime":307.65,"body":"were the first project manager"},{"speaker":"Galen Low","startTime":307.78,"endTime":310.21000000000004,"body":"as the founders, and they need"},{"speaker":"Galen Low","startTime":307.78,"endTime":310.21000000000004,"body":"to be able to hand that off,"},{"speaker":"Galen Low","startTime":310.22,"endTime":312.6,"body":"but they're not at that scale"},{"speaker":"Galen Low","startTime":310.22,"endTime":312.6,"body":"yet where they can hire somebody"},{"speaker":"Galen Low","startTime":312.6,"endTime":313.64,"body":"and have someone on payroll."},{"speaker":"Galen Low","startTime":313.79499999999996,"endTime":314.475,"body":"I do love that."},{"speaker":"Galen Low","startTime":314.485,"endTime":316.93499999999995,"body":"And then that all ties back"},{"speaker":"Galen Low","startTime":314.485,"endTime":316.93499999999995,"body":"into that whole notion of okay,"},{"speaker":"Galen Low","startTime":316.93499999999995,"endTime":320.005,"body":"but you know, you can't take"},{"speaker":"Galen Low","startTime":316.93499999999995,"endTime":320.005,"body":"someone who's just expecting"},{"speaker":"Galen Low","startTime":320.005,"endTime":322.54499999999996,"body":"to come in and run a project"},{"speaker":"Galen Low","startTime":320.005,"endTime":322.54499999999996,"body":"and be like, Oh, surprise."},{"speaker":"Galen Low","startTime":322.54499999999996,"endTime":323.725,"body":"You're shaping a role for me."},{"speaker":"Galen Low","startTime":323.775,"endTime":324.71500000000003,"body":"This is an experiment."},{"speaker":"Galen Low","startTime":324.895,"endTime":325.54499999999996,"body":"We've got no process."},{"speaker":"Marissa Taffer","startTime":325.775,"endTime":326.42499999999995,"body":"Don't do that."},{"speaker":"Galen Low","startTime":326.42499999999995,"endTime":330.255,"body":"I like that"},{"speaker":"Galen Low","startTime":326.42499999999995,"endTime":330.255,"body":"sort of clarity up front."},{"speaker":"Galen Low","startTime":330.52,"endTime":333.90999999999997,"body":"I wonder if we could just rewind"},{"speaker":"Galen Low","startTime":330.52,"endTime":333.90999999999997,"body":"a bit because I'm imagining that"},{"speaker":"Galen Low","startTime":333.90999999999997,"endTime":337.29999999999995,"body":"you weren't always a consultant"},{"speaker":"Galen Low","startTime":333.90999999999997,"endTime":337.29999999999995,"body":"or a contract project manager."},{"speaker":"Galen Low","startTime":337.40999999999997,"endTime":340.12,"body":"What was that path that led"},{"speaker":"Galen Low","startTime":337.40999999999997,"endTime":340.12,"body":"you to creating your own"},{"speaker":"Galen Low","startTime":340.14,"endTime":341.74,"body":"project management consultancy?"},{"speaker":"Galen Low","startTime":341.89,"endTime":344.27,"body":"And what ultimately made"},{"speaker":"Galen Low","startTime":341.89,"endTime":344.27,"body":"you pull a trigger to"},{"speaker":"Galen Low","startTime":344.27,"endTime":345.30999999999995,"body":"leave a nine to five job?"},{"speaker":"Marissa Taffer","startTime":346.6,"endTime":349.57000000000005,"body":"Well, if you"},{"speaker":"Marissa Taffer","startTime":346.6,"endTime":349.57000000000005,"body":"want me to be really honest, it"},{"speaker":"Marissa Taffer","startTime":349.73,"endTime":353.02,"body":"was one of those kind of leap in"},{"speaker":"Marissa Taffer","startTime":349.73,"endTime":353.02,"body":"the net will appear situation."},{"speaker":"Marissa Taffer","startTime":353.88,"endTime":355.78,"body":"I spent about 10 years"},{"speaker":"Marissa Taffer","startTime":353.88,"endTime":355.78,"body":"working in sales."},{"speaker":"Marissa Taffer","startTime":356.16999999999996,"endTime":359.29999999999995,"body":"After that, I took a role"},{"speaker":"Marissa Taffer","startTime":356.16999999999996,"endTime":359.29999999999995,"body":"with a startup and went"},{"speaker":"Marissa Taffer","startTime":359.29999999999995,"endTime":362.46000000000004,"body":"from a global Fortune 500"},{"speaker":"Marissa Taffer","startTime":359.29999999999995,"endTime":362.46000000000004,"body":"to a startup, which was a"},{"speaker":"Marissa Taffer","startTime":362.46000000000004,"endTime":366.85,"body":"bit more of a culture shock"},{"speaker":"Marissa Taffer","startTime":362.46000000000004,"endTime":366.85,"body":"than I think I was expecting"},{"speaker":"Marissa Taffer","startTime":366.85,"endTime":370.0,"body":"it to be in some ways in a"},{"speaker":"Marissa Taffer","startTime":366.85,"endTime":370.0,"body":"delightful way and other ways"},{"speaker":"Marissa Taffer","startTime":370.0,"endTime":371.53999999999996,"body":"in a really challenging way."},{"speaker":"Marissa Taffer","startTime":371.70000000000005,"endTime":375.08000000000004,"body":"And after going through the"},{"speaker":"Marissa Taffer","startTime":371.70000000000005,"endTime":375.08000000000004,"body":"roller coaster of startups"},{"speaker":"Marissa Taffer","startTime":375.08000000000004,"endTime":378.04999999999995,"body":"and funding and all of"},{"speaker":"Marissa Taffer","startTime":375.08000000000004,"endTime":378.04999999999995,"body":"that with them, I ended up"},{"speaker":"Marissa Taffer","startTime":378.11,"endTime":381.07000000000005,"body":"pivoting to go work as a"},{"speaker":"Marissa Taffer","startTime":378.11,"endTime":381.07000000000005,"body":"project manager for an agency."},{"speaker":"Marissa Taffer","startTime":381.11,"endTime":385.395,"body":"And I had never been an agency"},{"speaker":"Marissa Taffer","startTime":381.11,"endTime":385.395,"body":"project manager before and"},{"speaker":"Marissa Taffer","startTime":385.395,"endTime":389.235,"body":"three weeks into my tenure"},{"speaker":"Marissa Taffer","startTime":385.395,"endTime":389.235,"body":"at this agency, the owner"},{"speaker":"Marissa Taffer","startTime":389.235,"endTime":392.255,"body":"bought two other agencies and"},{"speaker":"Marissa Taffer","startTime":389.235,"endTime":392.255,"body":"now there were three agencies"},{"speaker":"Marissa Taffer","startTime":392.28499999999997,"endTime":396.70500000000004,"body":"and one very inexperienced"},{"speaker":"Marissa Taffer","startTime":392.28499999999997,"endTime":396.70500000000004,"body":"project manager and a lot"},{"speaker":"Marissa Taffer","startTime":396.70500000000004,"endTime":397.875,"body":"of cooks in the kitchen."},{"speaker":"Marissa Taffer","startTime":397.95500000000004,"endTime":401.07500000000005,"body":"So we ended up parting"},{"speaker":"Marissa Taffer","startTime":397.95500000000004,"endTime":401.07500000000005,"body":"ways since this is the"},{"speaker":"Marissa Taffer","startTime":401.07500000000005,"endTime":402.515,"body":"DPM read, they let me go."},{"speaker":"Marissa Taffer","startTime":403.86,"endTime":407.54999999999995,"body":"I started to get really"},{"speaker":"Marissa Taffer","startTime":403.86,"endTime":407.54999999999995,"body":"introspective about, okay, well,"},{"speaker":"Marissa Taffer","startTime":407.57000000000005,"endTime":408.72,"body":"now I've had this career path."},{"speaker":"Marissa Taffer","startTime":408.72,"endTime":411.17999999999995,"body":"I've had a couple"},{"speaker":"Marissa Taffer","startTime":408.72,"endTime":411.17999999999995,"body":"roles that were really"},{"speaker":"Marissa Taffer","startTime":411.17999999999995,"endTime":414.91999999999996,"body":"challenging and I wasn't"},{"speaker":"Marissa Taffer","startTime":411.17999999999995,"endTime":414.91999999999996,"body":"sure where I wanted to go."},{"speaker":"Marissa Taffer","startTime":415.13,"endTime":419.17999999999995,"body":"So a friend, coach, mentor,"},{"speaker":"Marissa Taffer","startTime":415.13,"endTime":419.17999999999995,"body":"client, she's been all"},{"speaker":"Marissa Taffer","startTime":419.17999999999995,"endTime":422.23,"body":"the things to me all at"},{"speaker":"Marissa Taffer","startTime":419.17999999999995,"endTime":422.23,"body":"once, was like, you should"},{"speaker":"Marissa Taffer","startTime":422.23,"endTime":423.22,"body":"start your own thing."},{"speaker":"Marissa Taffer","startTime":423.23,"endTime":424.85,"body":"And I was like, absolutely not."},{"speaker":"Marissa Taffer","startTime":424.89,"endTime":425.87,"body":"I can't do that."},{"speaker":"Marissa Taffer","startTime":425.9,"endTime":426.89,"body":"I can't run a business."},{"speaker":"Marissa Taffer","startTime":426.89,"endTime":428.08000000000004,"body":"Are you out of your mind?"},{"speaker":"Marissa Taffer","startTime":428.365,"endTime":429.93499999999995,"body":"And then she was"},{"speaker":"Marissa Taffer","startTime":428.365,"endTime":429.93499999999995,"body":"like, here's a client."},{"speaker":"Marissa Taffer","startTime":430.225,"endTime":430.885,"body":"Try it."},{"speaker":"Marissa Taffer","startTime":431.17499999999995,"endTime":432.53499999999997,"body":"And I went, okay."},{"speaker":"Marissa Taffer","startTime":432.885,"endTime":436.525,"body":"So I actually started selling"},{"speaker":"Marissa Taffer","startTime":432.885,"endTime":436.525,"body":"kind of fractional sales type"},{"speaker":"Marissa Taffer","startTime":436.525,"endTime":439.725,"body":"services and kept getting pulled"},{"speaker":"Marissa Taffer","startTime":436.525,"endTime":439.725,"body":"back into project management."},{"speaker":"Marissa Taffer","startTime":439.725,"endTime":441.995,"body":"And also I do some"},{"speaker":"Marissa Taffer","startTime":439.725,"endTime":441.995,"body":"freelance content creation."},{"speaker":"Marissa Taffer","startTime":442.125,"endTime":445.025,"body":"You'll see my byline on the DPM"},{"speaker":"Marissa Taffer","startTime":442.125,"endTime":445.025,"body":"for any of our listeners who"},{"speaker":"Marissa Taffer","startTime":445.025,"endTime":446.20500000000004,"body":"want to read some of my work."},{"speaker":"Marissa Taffer","startTime":446.30499999999995,"endTime":449.07500000000005,"body":"So over the course of, it'll"},{"speaker":"Marissa Taffer","startTime":446.30499999999995,"endTime":449.07500000000005,"body":"be six years in October, I"},{"speaker":"Marissa Taffer","startTime":449.07500000000005,"endTime":453.58500000000004,"body":"have grown to mostly specialize"},{"speaker":"Marissa Taffer","startTime":449.07500000000005,"endTime":453.58500000000004,"body":"in project management as a"},{"speaker":"Marissa Taffer","startTime":453.58500000000004,"endTime":454.94500000000005,"body":"freelancer or consultant."},{"speaker":"Marissa Taffer","startTime":454.975,"endTime":457.095,"body":"I help people like we"},{"speaker":"Marissa Taffer","startTime":454.975,"endTime":457.095,"body":"talked a little bit about"},{"speaker":"Marissa Taffer","startTime":457.095,"endTime":457.655,"body":"in the hot question."},{"speaker":"Marissa Taffer","startTime":457.655,"endTime":458.755,"body":"I help people shape that role."},{"speaker":"Marissa Taffer","startTime":458.755,"endTime":462.105,"body":"Sometimes I help people"},{"speaker":"Marissa Taffer","startTime":458.755,"endTime":462.105,"body":"document or set up processes"},{"speaker":"Marissa Taffer","startTime":462.105,"endTime":463.855,"body":"and pick and set up tools."},{"speaker":"Marissa Taffer","startTime":463.895,"endTime":466.505,"body":"And then, like I said, I do some"},{"speaker":"Marissa Taffer","startTime":463.895,"endTime":466.505,"body":"writing mostly in the project"},{"speaker":"Marissa Taffer","startTime":466.505,"endTime":468.125,"body":"management and B2B space."},{"speaker":"Marissa Taffer","startTime":468.155,"endTime":470.57500000000005,"body":"And I think that part is"},{"speaker":"Marissa Taffer","startTime":468.155,"endTime":470.57500000000005,"body":"actually really important"},{"speaker":"Marissa Taffer","startTime":470.57500000000005,"endTime":474.07500000000005,"body":"because when I come in to manage"},{"speaker":"Marissa Taffer","startTime":470.57500000000005,"endTime":474.07500000000005,"body":"websites and projects that have"},{"speaker":"Marissa Taffer","startTime":474.08500000000004,"endTime":478.225,"body":"a lot of creative resources,"},{"speaker":"Marissa Taffer","startTime":474.08500000000004,"endTime":478.225,"body":"I feel like at least because"},{"speaker":"Marissa Taffer","startTime":478.225,"endTime":480.83500000000004,"body":"I sit on both sides of the"},{"speaker":"Marissa Taffer","startTime":478.225,"endTime":480.83500000000004,"body":"table, it gives me just a better"},{"speaker":"Marissa Taffer","startTime":480.83500000000004,"endTime":483.42499999999995,"body":"understanding and it makes"},{"speaker":"Marissa Taffer","startTime":480.83500000000004,"endTime":483.42499999999995,"body":"me a better project manager."},{"speaker":"Marissa Taffer","startTime":483.515,"endTime":485.68499999999995,"body":"And I get that feedback"},{"speaker":"Marissa Taffer","startTime":483.515,"endTime":485.68499999999995,"body":"from clients and from"},{"speaker":"Marissa Taffer","startTime":485.735,"endTime":488.08500000000004,"body":"project teams that I"},{"speaker":"Marissa Taffer","startTime":485.735,"endTime":488.08500000000004,"body":"manage pretty consistently."},{"speaker":"Marissa Taffer","startTime":488.345,"endTime":490.56500000000005,"body":"So when people are like,"},{"speaker":"Marissa Taffer","startTime":488.345,"endTime":490.56500000000005,"body":"why do you do both?"},{"speaker":"Marissa Taffer","startTime":490.845,"endTime":491.28499999999997,"body":"Here's why."},{"speaker":"Galen Low","startTime":492.08500000000004,"endTime":493.905,"body":"It's interesting"},{"speaker":"Galen Low","startTime":492.08500000000004,"endTime":493.905,"body":"because in some ways the bar"},{"speaker":"Galen Low","startTime":493.905,"endTime":497.595,"body":"is higher and in some ways the"},{"speaker":"Galen Low","startTime":493.905,"endTime":497.595,"body":"bar is lower for bringing on"},{"speaker":"Galen Low","startTime":497.605,"endTime":499.275,"body":"like a contract project manager."},{"speaker":"Galen Low","startTime":499.405,"endTime":502.03499999999997,"body":"On the one hand, you might"},{"speaker":"Galen Low","startTime":499.405,"endTime":502.03499999999997,"body":"be like looking for the least"},{"speaker":"Galen Low","startTime":502.03499999999997,"endTime":505.125,"body":"expensive person to just get"},{"speaker":"Galen Low","startTime":502.03499999999997,"endTime":505.125,"body":"the job done, keep the train"},{"speaker":"Galen Low","startTime":505.145,"endTime":509.025,"body":"on the track and then, after"},{"speaker":"Galen Low","startTime":505.145,"endTime":509.025,"body":"that, back to business as usual."},{"speaker":"Galen Low","startTime":509.19500000000005,"endTime":511.475,"body":"And then I'd also imagine that"},{"speaker":"Galen Low","startTime":509.19500000000005,"endTime":511.475,"body":"they're like, okay, well, if"},{"speaker":"Galen Low","startTime":511.475,"endTime":514.175,"body":"I'm going to bring someone"},{"speaker":"Galen Low","startTime":511.475,"endTime":514.175,"body":"in externally who doesn't"},{"speaker":"Galen Low","startTime":514.175,"endTime":516.145,"body":"really, know my business,"},{"speaker":"Galen Low","startTime":514.175,"endTime":516.145,"body":"but also won't be invested"},{"speaker":"Galen Low","startTime":516.145,"endTime":519.635,"body":"full time necessarily, I"},{"speaker":"Galen Low","startTime":516.145,"endTime":519.635,"body":"maybe do want someone who's"},{"speaker":"Galen Low","startTime":519.635,"endTime":520.645,"body":"really well rounded, right?"},{"speaker":"Galen Low","startTime":520.645,"endTime":523.665,"body":"Like that kind of like in"},{"speaker":"Galen Low","startTime":520.645,"endTime":523.665,"body":"my sort of, business brain,"},{"speaker":"Galen Low","startTime":523.775,"endTime":526.255,"body":"it resonates with me that,"},{"speaker":"Galen Low","startTime":523.775,"endTime":526.255,"body":"okay, here is someone who"},{"speaker":"Galen Low","startTime":526.255,"endTime":528.465,"body":"is a project manager, who"},{"speaker":"Galen Low","startTime":526.255,"endTime":528.465,"body":"stereotypically I'd be like,"},{"speaker":"Galen Low","startTime":528.465,"endTime":531.625,"body":"okay, yeah, organized, can"},{"speaker":"Galen Low","startTime":528.465,"endTime":531.625,"body":"probably, make a plan, execute"},{"speaker":"Galen Low","startTime":531.625,"endTime":533.275,"body":"a plan, deliver a thing, fine."},{"speaker":"Galen Low","startTime":533.435,"endTime":535.805,"body":"And then, oh, also like"},{"speaker":"Galen Low","startTime":533.435,"endTime":535.805,"body":"content creation, that means"},{"speaker":"Galen Low","startTime":535.805,"endTime":538.435,"body":"like writing, communication,"},{"speaker":"Galen Low","startTime":535.805,"endTime":538.435,"body":"and then also sales, which"},{"speaker":"Galen Low","startTime":538.435,"endTime":540.225,"body":"means, they can be involved"},{"speaker":"Galen Low","startTime":538.435,"endTime":540.225,"body":"in the sales process."},{"speaker":"Galen Low","startTime":540.225,"endTime":542.2049999999999,"body":"They understand the sales"},{"speaker":"Galen Low","startTime":540.225,"endTime":542.2049999999999,"body":"pipeline, they understand,"},{"speaker":"Galen Low","startTime":542.235,"endTime":545.625,"body":"how a business runs and"},{"speaker":"Galen Low","startTime":542.235,"endTime":545.625,"body":"actually might have better"},{"speaker":"Galen Low","startTime":545.625,"endTime":548.285,"body":"insights than some project"},{"speaker":"Galen Low","startTime":545.625,"endTime":548.285,"body":"managers who've been doing"},{"speaker":"Galen Low","startTime":548.285,"endTime":552.1,"body":"the job for 5, 10 years but"},{"speaker":"Galen Low","startTime":548.285,"endTime":552.1,"body":"have never been asked to think"},{"speaker":"Galen Low","startTime":552.1,"endTime":553.52,"body":"about that that way, right?"},{"speaker":"Galen Low","startTime":553.53,"endTime":555.92,"body":"To think about the business,"},{"speaker":"Galen Low","startTime":553.53,"endTime":555.92,"body":"to think about other skills"},{"speaker":"Galen Low","startTime":555.9499999999999,"endTime":558.37,"body":"other than what they're"},{"speaker":"Galen Low","startTime":555.9499999999999,"endTime":558.37,"body":"great at managing projects."},{"speaker":"Galen Low","startTime":558.38,"endTime":561.35,"body":"And that's fine, but I like"},{"speaker":"Galen Low","startTime":558.38,"endTime":561.35,"body":"that value add of okay, well,"},{"speaker":"Galen Low","startTime":561.51,"endTime":564.72,"body":"what are the other skills that"},{"speaker":"Galen Low","startTime":561.51,"endTime":564.72,"body":"we can pile on top to make a"},{"speaker":"Galen Low","startTime":564.72,"endTime":566.5799999999999,"body":"project manager really valuable?"},{"speaker":"Galen Low","startTime":566.8399999999999,"endTime":569.845,"body":"And especially in a contract"},{"speaker":"Galen Low","startTime":566.8399999999999,"endTime":569.845,"body":"situation, because we"},{"speaker":"Galen Low","startTime":569.845,"endTime":570.915,"body":"use the word hired gun."},{"speaker":"Galen Low","startTime":570.975,"endTime":572.925,"body":"Now it's like hired guns, right?"},{"speaker":"Galen Low","startTime":573.5749999999999,"endTime":574.4549999999999,"body":"Get better bang for the buck."},{"speaker":"Marissa Taffer","startTime":574.4649999999999,"endTime":576.145,"body":"And I think"},{"speaker":"Marissa Taffer","startTime":574.4649999999999,"endTime":576.145,"body":"it also depends on the"},{"speaker":"Marissa Taffer","startTime":576.145,"endTime":578.025,"body":"nature of the contract type."},{"speaker":"Marissa Taffer","startTime":578.045,"endTime":580.5849999999999,"body":"I have an agency that I've"},{"speaker":"Marissa Taffer","startTime":578.045,"endTime":580.5849999999999,"body":"worked with for five years."},{"speaker":"Marissa Taffer","startTime":580.8249999999999,"endTime":583.4549999999999,"body":"I have managed an"},{"speaker":"Marissa Taffer","startTime":580.8249999999999,"endTime":583.4549999999999,"body":"account for them for"},{"speaker":"Marissa Taffer","startTime":583.4549999999999,"endTime":584.5649999999999,"body":"five years, same account."},{"speaker":"Marissa Taffer","startTime":584.8149999999999,"endTime":588.0749999999999,"body":"Pretty much the same team, but"},{"speaker":"Marissa Taffer","startTime":584.8149999999999,"endTime":588.0749999999999,"body":"we've continued to grow that"},{"speaker":"Marissa Taffer","startTime":588.0749999999999,"endTime":591.045,"body":"relationship, grow that account,"},{"speaker":"Marissa Taffer","startTime":588.0749999999999,"endTime":591.045,"body":"grow within that agency."},{"speaker":"Marissa Taffer","startTime":591.045,"endTime":594.915,"body":"So I think there is a little"},{"speaker":"Marissa Taffer","startTime":591.045,"endTime":594.915,"body":"bit of misnomer about what"},{"speaker":"Marissa Taffer","startTime":594.915,"endTime":597.845,"body":"hired gun means because it"},{"speaker":"Marissa Taffer","startTime":594.915,"endTime":597.845,"body":"is a symbiotic relationship."},{"speaker":"Marissa Taffer","startTime":597.845,"endTime":600.655,"body":"So like when the agency"},{"speaker":"Marissa Taffer","startTime":597.845,"endTime":600.655,"body":"grows and wins, so do I."},{"speaker":"Marissa Taffer","startTime":600.745,"endTime":602.095,"body":"And that's what I"},{"speaker":"Marissa Taffer","startTime":600.745,"endTime":602.095,"body":"want for my clients."},{"speaker":"Marissa Taffer","startTime":602.135,"endTime":602.935,"body":"I want you to grow."},{"speaker":"Marissa Taffer","startTime":602.935,"endTime":604.0749999999999,"body":"I want you to win."},{"speaker":"Marissa Taffer","startTime":604.265,"endTime":605.865,"body":"And I'm here to"},{"speaker":"Marissa Taffer","startTime":604.265,"endTime":605.865,"body":"help you do that."},{"speaker":"Galen Low","startTime":606.0649999999999,"endTime":607.305,"body":"I think"},{"speaker":"Galen Low","startTime":606.0649999999999,"endTime":607.305,"body":"that's interesting."},{"speaker":"Galen Low","startTime":607.345,"endTime":609.885,"body":"The sort of longer term thinking"},{"speaker":"Galen Low","startTime":607.345,"endTime":609.885,"body":"is sometimes not always the"},{"speaker":"Galen Low","startTime":609.895,"endTime":610.785,"body":"sort of first port of call."},{"speaker":"Galen Low","startTime":610.785,"endTime":613.535,"body":"I know it wasn't for me, but"},{"speaker":"Galen Low","startTime":610.785,"endTime":613.535,"body":"you know, I guess I relies on"},{"speaker":"Galen Low","startTime":613.535,"endTime":614.745,"body":"a healthy relationship, right?"},{"speaker":"Galen Low","startTime":614.785,"endTime":615.495,"body":"And like you said,"},{"speaker":"Galen Low","startTime":614.785,"endTime":615.495,"body":"it's symbiotic."},{"speaker":"Galen Low","startTime":616.4549999999999,"endTime":617.5649999999999,"body":"Maybe let's just get into it."},{"speaker":"Galen Low","startTime":617.5849999999999,"endTime":620.155,"body":"What are your top three"},{"speaker":"Galen Low","startTime":617.5849999999999,"endTime":620.155,"body":"characteristics of a healthy"},{"speaker":"Galen Low","startTime":620.155,"endTime":623.5749999999999,"body":"relationship between an agency"},{"speaker":"Galen Low","startTime":620.155,"endTime":623.5749999999999,"body":"and a contract project manager?"},{"speaker":"Marissa Taffer","startTime":624.025,"endTime":624.475,"body":"Sure."},{"speaker":"Marissa Taffer","startTime":624.535,"endTime":625.485,"body":"Oh, top three."},{"speaker":"Marissa Taffer","startTime":625.675,"endTime":628.145,"body":"So first of all, I think it's"},{"speaker":"Marissa Taffer","startTime":625.675,"endTime":628.145,"body":"that the work is interesting."},{"speaker":"Marissa Taffer","startTime":628.2149999999999,"endTime":632.4549999999999,"body":"And when I see that, as a"},{"speaker":"Marissa Taffer","startTime":628.2149999999999,"endTime":632.4549999999999,"body":"contract project manager, we"},{"speaker":"Marissa Taffer","startTime":632.4549999999999,"endTime":634.415,"body":"talked about this a little bit"},{"speaker":"Marissa Taffer","startTime":632.4549999999999,"endTime":634.415,"body":"when we were prepping, I have"},{"speaker":"Marissa Taffer","startTime":634.4549999999999,"endTime":635.985,"body":"choices about where I can go."},{"speaker":"Marissa Taffer","startTime":636.225,"endTime":638.535,"body":"So I want to be places where"},{"speaker":"Marissa Taffer","startTime":636.225,"endTime":638.535,"body":"the work is really interesting."},{"speaker":"Marissa Taffer","startTime":638.545,"endTime":641.2149999999999,"body":"And how I define that"},{"speaker":"Marissa Taffer","startTime":638.545,"endTime":641.2149999999999,"body":"is really, really broad."},{"speaker":"Marissa Taffer","startTime":641.345,"endTime":644.005,"body":"I've done work for"},{"speaker":"Marissa Taffer","startTime":641.345,"endTime":644.005,"body":"a dog food company."},{"speaker":"Marissa Taffer","startTime":644.0849999999999,"endTime":646.895,"body":"I've worked for an agency"},{"speaker":"Marissa Taffer","startTime":644.0849999999999,"endTime":646.895,"body":"that specializes in"},{"speaker":"Marissa Taffer","startTime":646.905,"endTime":648.605,"body":"agricultural technology."},{"speaker":"Marissa Taffer","startTime":648.735,"endTime":652.235,"body":"And it's been one of the coolest"},{"speaker":"Marissa Taffer","startTime":648.735,"endTime":652.235,"body":"career highlights that I've had."},{"speaker":"Marissa Taffer","startTime":652.235,"endTime":654.6949999999999,"body":"And if you had told me, back"},{"speaker":"Marissa Taffer","startTime":652.235,"endTime":654.6949999999999,"body":"when I was working in corporate"},{"speaker":"Marissa Taffer","startTime":654.6949999999999,"endTime":657.725,"body":"America, that these are the"},{"speaker":"Marissa Taffer","startTime":654.6949999999999,"endTime":657.725,"body":"things I'd be doing, I probably"},{"speaker":"Marissa Taffer","startTime":657.725,"endTime":658.855,"body":"would have laughed in your face."},{"speaker":"Marissa Taffer","startTime":658.885,"endTime":660.875,"body":"I've done a project for a"},{"speaker":"Marissa Taffer","startTime":658.885,"endTime":660.875,"body":"quick service restaurant,"},{"speaker":"Marissa Taffer","startTime":660.895,"endTime":662.665,"body":"a sports nutrition company."},{"speaker":"Marissa Taffer","startTime":662.85,"endTime":665.1899999999999,"body":"Some really, really big"},{"speaker":"Marissa Taffer","startTime":662.85,"endTime":665.1899999999999,"body":"universities whose names you"},{"speaker":"Marissa Taffer","startTime":665.1899999999999,"endTime":670.66,"body":"might know, just really, really"},{"speaker":"Marissa Taffer","startTime":665.1899999999999,"endTime":670.66,"body":"incredible breadth of clients."},{"speaker":"Marissa Taffer","startTime":670.8399999999999,"endTime":673.13,"body":"So I would say when I'm"},{"speaker":"Marissa Taffer","startTime":670.8399999999999,"endTime":673.13,"body":"talking to somebody about,"},{"speaker":"Marissa Taffer","startTime":673.14,"endTime":675.5,"body":"a new relationship or a new"},{"speaker":"Marissa Taffer","startTime":673.14,"endTime":675.5,"body":"project, my first question"},{"speaker":"Marissa Taffer","startTime":675.5,"endTime":677.35,"body":"to myself is like, is this"},{"speaker":"Marissa Taffer","startTime":675.5,"endTime":677.35,"body":"something I want to wake up"},{"speaker":"Marissa Taffer","startTime":677.35,"endTime":678.5699999999999,"body":"in the morning and go do?"},{"speaker":"Marissa Taffer","startTime":678.75,"endTime":681.4599999999999,"body":"And like I said, that can be"},{"speaker":"Marissa Taffer","startTime":678.75,"endTime":681.4599999999999,"body":"a very broad range of things."},{"speaker":"Marissa Taffer","startTime":681.8299999999999,"endTime":684.87,"body":"The second thing is, are"},{"speaker":"Marissa Taffer","startTime":681.8299999999999,"endTime":684.87,"body":"the roles clearly defined?"},{"speaker":"Marissa Taffer","startTime":684.87,"endTime":686.8399999999999,"body":"So like we're talking about"},{"speaker":"Marissa Taffer","startTime":684.87,"endTime":686.8399999999999,"body":"in the one hot question,"},{"speaker":"Marissa Taffer","startTime":687.0,"endTime":690.3299999999999,"body":"do you need a hired gun"},{"speaker":"Marissa Taffer","startTime":687.0,"endTime":690.3299999999999,"body":"who's going to come in and"},{"speaker":"Marissa Taffer","startTime":690.35,"endTime":691.68,"body":"check things off of a list?"},{"speaker":"Marissa Taffer","startTime":692.15,"endTime":695.23,"body":"Or do you need a partner who's"},{"speaker":"Marissa Taffer","startTime":692.15,"endTime":695.23,"body":"going to come in and help you"},{"speaker":"Marissa Taffer","startTime":695.23,"endTime":698.99,"body":"really manage this project"},{"speaker":"Marissa Taffer","startTime":695.23,"endTime":698.99,"body":"and really support a team or"},{"speaker":"Marissa Taffer","startTime":699.03,"endTime":700.86,"body":"do some kind of strategizing?"},{"speaker":"Marissa Taffer","startTime":700.87,"endTime":703.1899999999999,"body":"Do you need the hired gun"},{"speaker":"Marissa Taffer","startTime":700.87,"endTime":703.1899999999999,"body":"or do you need that bigger,"},{"speaker":"Marissa Taffer","startTime":703.3,"endTime":704.6,"body":"more strategic relationship?"},{"speaker":"Marissa Taffer","startTime":704.6,"endTime":706.52,"body":"And I lean more towards"},{"speaker":"Marissa Taffer","startTime":704.6,"endTime":706.52,"body":"those bigger, more"},{"speaker":"Marissa Taffer","startTime":706.52,"endTime":707.5799999999999,"body":"strategic relationships."},{"speaker":"Marissa Taffer","startTime":707.5899999999999,"endTime":709.65,"body":"That doesn't mean the"},{"speaker":"Marissa Taffer","startTime":707.5899999999999,"endTime":709.65,"body":"hired gun stuff is always"},{"speaker":"Marissa Taffer","startTime":709.65,"endTime":710.74,"body":"out of the question."},{"speaker":"Marissa Taffer","startTime":711.015,"endTime":713.365,"body":"But you know, at the end of the"},{"speaker":"Marissa Taffer","startTime":711.015,"endTime":713.365,"body":"day, I mean, for the freelancers"},{"speaker":"Marissa Taffer","startTime":713.365,"endTime":716.365,"body":"listening, know yourself, know"},{"speaker":"Marissa Taffer","startTime":713.365,"endTime":716.365,"body":"what you like, you're going to"},{"speaker":"Marissa Taffer","startTime":716.375,"endTime":719.345,"body":"have a much, much happier time"},{"speaker":"Marissa Taffer","startTime":716.375,"endTime":719.345,"body":"and a much easier time getting"},{"speaker":"Marissa Taffer","startTime":719.345,"endTime":721.135,"body":"up for work in the morning"},{"speaker":"Marissa Taffer","startTime":719.345,"endTime":721.135,"body":"when you're saying yes to"},{"speaker":"Marissa Taffer","startTime":721.135,"endTime":722.155,"body":"those things that light you up."},{"speaker":"Marissa Taffer","startTime":722.285,"endTime":724.9549999999999,"body":"And then like really, even"},{"speaker":"Marissa Taffer","startTime":722.285,"endTime":724.9549999999999,"body":"once you get there, defining"},{"speaker":"Marissa Taffer","startTime":724.9549999999999,"endTime":727.055,"body":"those roles, which I think"},{"speaker":"Marissa Taffer","startTime":724.9549999999999,"endTime":727.055,"body":"is where I was going with"},{"speaker":"Marissa Taffer","startTime":727.055,"endTime":730.785,"body":"this is making sure you know"},{"speaker":"Marissa Taffer","startTime":727.055,"endTime":730.785,"body":"what is expected of you."},{"speaker":"Marissa Taffer","startTime":731.125,"endTime":733.8249999999999,"body":"For example, I talked to an"},{"speaker":"Marissa Taffer","startTime":731.125,"endTime":733.8249999999999,"body":"agency owner a couple months"},{"speaker":"Marissa Taffer","startTime":733.8249999999999,"endTime":738.12,"body":"ago, they were like super,"},{"speaker":"Marissa Taffer","startTime":733.8249999999999,"endTime":738.12,"body":"super jazzed about the fact"},{"speaker":"Marissa Taffer","startTime":738.13,"endTime":741.4399999999999,"body":"that I have writing experience,"},{"speaker":"Marissa Taffer","startTime":738.13,"endTime":741.4399999999999,"body":"but I'm a project manager and"},{"speaker":"Marissa Taffer","startTime":741.4399999999999,"endTime":742.79,"body":"they had all this work for me."},{"speaker":"Marissa Taffer","startTime":743.0,"endTime":744.87,"body":"I got in, I started onboarding."},{"speaker":"Marissa Taffer","startTime":744.9,"endTime":748.36,"body":"And the first two weeks I was"},{"speaker":"Marissa Taffer","startTime":744.9,"endTime":748.36,"body":"there, I'm going, Oh God, the"},{"speaker":"Marissa Taffer","startTime":748.36,"endTime":751.2099999999999,"body":"things that they are having me"},{"speaker":"Marissa Taffer","startTime":748.36,"endTime":751.2099999999999,"body":"do, they could hire an intern."},{"speaker":"Marissa Taffer","startTime":751.31,"endTime":752.63,"body":"You know me, I shoot straight."},{"speaker":"Marissa Taffer","startTime":752.74,"endTime":756.04,"body":"I said, I find a very softer"},{"speaker":"Marissa Taffer","startTime":752.74,"endTime":756.04,"body":"way to say it to them."},{"speaker":"Marissa Taffer","startTime":756.04,"endTime":757.92,"body":"But I was like, listen,"},{"speaker":"Marissa Taffer","startTime":756.04,"endTime":757.92,"body":"if this is what you"},{"speaker":"Marissa Taffer","startTime":757.92,"endTime":759.26,"body":"need, you don't need me."},{"speaker":"Marissa Taffer","startTime":759.26,"endTime":760.11,"body":"You need an intern."},{"speaker":"Marissa Taffer","startTime":760.23,"endTime":762.48,"body":"I think sometimes there needs"},{"speaker":"Marissa Taffer","startTime":760.23,"endTime":762.48,"body":"to be that little bit of,"},{"speaker":"Marissa Taffer","startTime":762.6899999999999,"endTime":765.36,"body":"like when you're in that kind"},{"speaker":"Marissa Taffer","startTime":762.6899999999999,"endTime":765.36,"body":"of conversation, it didn't"},{"speaker":"Marissa Taffer","startTime":765.36,"endTime":767.29,"body":"sound like I needed to in this"},{"speaker":"Marissa Taffer","startTime":765.36,"endTime":767.29,"body":"case, but maybe I should have"},{"speaker":"Marissa Taffer","startTime":767.29,"endTime":770.28,"body":"dug a little deeper to make"},{"speaker":"Marissa Taffer","startTime":767.29,"endTime":770.28,"body":"sure that I really understood"},{"speaker":"Marissa Taffer","startTime":770.28,"endTime":773.22,"body":"what they were looking"},{"speaker":"Marissa Taffer","startTime":770.28,"endTime":773.22,"body":"for before jumping all in."},{"speaker":"Galen Low","startTime":773.49,"endTime":775.1999999999999,"body":"I like that you"},{"speaker":"Galen Low","startTime":773.49,"endTime":775.1999999999999,"body":"started with just, cool"},{"speaker":"Galen Low","startTime":775.1999999999999,"endTime":777.79,"body":"projects because I think the"},{"speaker":"Galen Low","startTime":775.1999999999999,"endTime":777.79,"body":"thing that some folks don't"},{"speaker":"Galen Low","startTime":777.92,"endTime":781.5899999999999,"body":"realize, especially about"},{"speaker":"Galen Low","startTime":777.92,"endTime":781.5899999999999,"body":"project managers, is that we"},{"speaker":"Galen Low","startTime":781.6,"endTime":784.16,"body":"love this, especially agency"},{"speaker":"Galen Low","startTime":781.6,"endTime":784.16,"body":"project managers, I should say."},{"speaker":"Galen Low","startTime":784.4449999999999,"endTime":788.025,"body":"We love the variety, like the"},{"speaker":"Galen Low","startTime":784.4449999999999,"endTime":788.025,"body":"variety is part of the reason"},{"speaker":"Galen Low","startTime":788.035,"endTime":789.845,"body":"why we continue on this path."},{"speaker":"Galen Low","startTime":790.045,"endTime":792.875,"body":"And it actually, when I think"},{"speaker":"Galen Low","startTime":790.045,"endTime":792.875,"body":"about it, we were talking about"},{"speaker":"Galen Low","startTime":792.875,"endTime":795.3149999999999,"body":"this in the green room a bit"},{"speaker":"Galen Low","startTime":792.875,"endTime":795.3149999999999,"body":"some of the best professionals"},{"speaker":"Galen Low","startTime":795.3149999999999,"endTime":797.865,"body":"I know, and some of the best"},{"speaker":"Galen Low","startTime":795.3149999999999,"endTime":797.865,"body":"project managers I know are"},{"speaker":"Galen Low","startTime":797.865,"endTime":801.0749999999999,"body":"freelancers, are contractors,"},{"speaker":"Galen Low","startTime":797.865,"endTime":801.0749999999999,"body":"are, business owners running"},{"speaker":"Galen Low","startTime":801.0749999999999,"endTime":802.035,"body":"their own consultancy."},{"speaker":"Galen Low","startTime":802.1949999999999,"endTime":804.3249999999999,"body":"They're not out there because"},{"speaker":"Galen Low","startTime":802.1949999999999,"endTime":804.3249999999999,"body":"they weren't good enough to"},{"speaker":"Galen Low","startTime":804.3249999999999,"endTime":806.625,"body":"hack it, at a nine to five,"},{"speaker":"Galen Low","startTime":804.3249999999999,"endTime":806.625,"body":"and they weren't out there"},{"speaker":"Galen Low","startTime":806.625,"endTime":809.485,"body":"because they couldn't work"},{"speaker":"Galen Low","startTime":806.625,"endTime":809.485,"body":"within an agency environment."},{"speaker":"Galen Low","startTime":809.605,"endTime":811.935,"body":"In some cases, they're just"},{"speaker":"Galen Low","startTime":809.605,"endTime":811.935,"body":"going after the cooler work,"},{"speaker":"Galen Low","startTime":811.995,"endTime":814.425,"body":"because they can choose a little"},{"speaker":"Galen Low","startTime":811.995,"endTime":814.425,"body":"bit more, and then to your point"},{"speaker":"Galen Low","startTime":814.535,"endTime":816.735,"body":"they can shoot straight and be"},{"speaker":"Galen Low","startTime":814.535,"endTime":816.735,"body":"like, actually, you know what,"},{"speaker":"Galen Low","startTime":816.745,"endTime":817.875,"body":"that project sounds boring."},{"speaker":"Galen Low","startTime":818.11,"endTime":821.52,"body":"Versus, working in a in-house"},{"speaker":"Galen Low","startTime":818.11,"endTime":821.52,"body":"team or, at an agency."},{"speaker":"Galen Low","startTime":821.66,"endTime":822.53,"body":"I didn't get to choose."},{"speaker":"Galen Low","startTime":822.6,"endTime":824.53,"body":"I got lucky, but I didn't"},{"speaker":"Galen Low","startTime":822.6,"endTime":824.53,"body":"get to choose my projects."},{"speaker":"Galen Low","startTime":824.53,"endTime":826.8399999999999,"body":"Whatever came across my"},{"speaker":"Galen Low","startTime":824.53,"endTime":826.8399999999999,"body":"plate is what I was doing."},{"speaker":"Galen Low","startTime":826.85,"endTime":829.39,"body":"And there was variety, but"},{"speaker":"Galen Low","startTime":826.85,"endTime":829.39,"body":"I didn't have that choice."},{"speaker":"Galen Low","startTime":829.42,"endTime":831.9499999999999,"body":"So I love that variety"},{"speaker":"Galen Low","startTime":829.42,"endTime":831.9499999999999,"body":"of projects is a thing."},{"speaker":"Galen Low","startTime":831.98,"endTime":832.7099999999999,"body":"Cool projects."},{"speaker":"Galen Low","startTime":833.01,"endTime":834.48,"body":"And man, yeah,"},{"speaker":"Galen Low","startTime":833.01,"endTime":834.48,"body":"that role clarity."},{"speaker":"Galen Low","startTime":834.5,"endTime":837.36,"body":"Let's I want to dig into that"},{"speaker":"Galen Low","startTime":834.5,"endTime":837.36,"body":"too because, I think sometimes"},{"speaker":"Galen Low","startTime":837.38,"endTime":840.0,"body":"it, yeah, like you said, it"},{"speaker":"Galen Low","startTime":837.38,"endTime":840.0,"body":"starts a certain way and you"},{"speaker":"Galen Low","startTime":840.0,"endTime":840.92,"body":"know it's not going to work."},{"speaker":"Galen Low","startTime":840.92,"endTime":841.93,"body":"That's easy, right?"},{"speaker":"Galen Low","startTime":841.93,"endTime":843.89,"body":"You can be like, okay,"},{"speaker":"Galen Low","startTime":841.93,"endTime":843.89,"body":"this isn't going to work."},{"speaker":"Galen Low","startTime":843.89,"endTime":846.11,"body":"You're asking me to do work"},{"speaker":"Galen Low","startTime":843.89,"endTime":846.11,"body":"that's, far beneath me."},{"speaker":"Galen Low","startTime":846.13,"endTime":846.9499999999999,"body":"You're wasting your money."},{"speaker":"Galen Low","startTime":846.97,"endTime":847.8299999999999,"body":"I'm wasting my time."},{"speaker":"Galen Low","startTime":847.9,"endTime":849.04,"body":"Let's just call"},{"speaker":"Galen Low","startTime":847.9,"endTime":849.04,"body":"a spade, a spade."},{"speaker":"Galen Low","startTime":849.2099999999999,"endTime":851.22,"body":"But I was thinking about"},{"speaker":"Galen Low","startTime":849.2099999999999,"endTime":851.22,"body":"these characteristics and,"},{"speaker":"Galen Low","startTime":851.25,"endTime":854.12,"body":"they are core, but what if"},{"speaker":"Galen Low","startTime":851.25,"endTime":854.12,"body":"they start going away in a"},{"speaker":"Galen Low","startTime":854.12,"endTime":855.3299999999999,"body":"longer term relationship?"},{"speaker":"Galen Low","startTime":855.36,"endTime":858.4399999999999,"body":"Because you just mentioned that,"},{"speaker":"Galen Low","startTime":855.36,"endTime":858.4399999999999,"body":"yeah, maybe not hired gun one"},{"speaker":"Galen Low","startTime":858.4399999999999,"endTime":859.41,"body":"project and then you're out."},{"speaker":"Galen Low","startTime":859.785,"endTime":861.685,"body":"It's a longer term"},{"speaker":"Galen Low","startTime":859.785,"endTime":861.685,"body":"relationship, but like those"},{"speaker":"Galen Low","startTime":861.685,"endTime":864.3249999999999,"body":"three things might not always"},{"speaker":"Galen Low","startTime":861.685,"endTime":864.3249999999999,"body":"stay the same, the sort of"},{"speaker":"Galen Low","startTime":864.3349999999999,"endTime":866.9649999999999,"body":"variety, the role clarity"},{"speaker":"Galen Low","startTime":864.3349999999999,"endTime":866.9649999999999,"body":"and just the expectations."},{"speaker":"Marissa Taffer","startTime":867.415,"endTime":867.8249999999999,"body":"Yeah."},{"speaker":"Marissa Taffer","startTime":867.875,"endTime":869.8349999999999,"body":"The other thing that we started"},{"speaker":"Marissa Taffer","startTime":867.875,"endTime":869.8349999999999,"body":"chatting about in the green"},{"speaker":"Marissa Taffer","startTime":869.8349999999999,"endTime":872.155,"body":"room, and I think I wanted to"},{"speaker":"Marissa Taffer","startTime":869.8349999999999,"endTime":872.155,"body":"touch on in this part of what"},{"speaker":"Marissa Taffer","startTime":872.155,"endTime":874.2049999999999,"body":"we're talking about is also"},{"speaker":"Marissa Taffer","startTime":872.155,"endTime":874.2049999999999,"body":"as an agency owner, making"},{"speaker":"Marissa Taffer","startTime":874.2049999999999,"endTime":876.505,"body":"sure that like your budget"},{"speaker":"Marissa Taffer","startTime":874.2049999999999,"endTime":876.505,"body":"expectation and what you're"},{"speaker":"Marissa Taffer","startTime":876.505,"endTime":877.975,"body":"looking for are aligned."},{"speaker":"Marissa Taffer","startTime":878.265,"endTime":881.5849999999999,"body":"There are contract project"},{"speaker":"Marissa Taffer","startTime":878.265,"endTime":881.5849999999999,"body":"managers who charge,"},{"speaker":"Marissa Taffer","startTime":881.645,"endTime":882.495,"body":"and I'm speaking in U.S."},{"speaker":"Marissa Taffer","startTime":882.515,"endTime":884.115,"body":"dollars, 30 to 50."},{"speaker":"Marissa Taffer","startTime":884.145,"endTime":886.0749999999999,"body":"There are folks that"},{"speaker":"Marissa Taffer","startTime":884.145,"endTime":886.0749999999999,"body":"are in higher ranges."},{"speaker":"Marissa Taffer","startTime":886.38,"endTime":888.36,"body":"And there's a"},{"speaker":"Marissa Taffer","startTime":886.38,"endTime":888.36,"body":"difference in skill set."},{"speaker":"Marissa Taffer","startTime":888.52,"endTime":890.06,"body":"There's a difference"},{"speaker":"Marissa Taffer","startTime":888.52,"endTime":890.06,"body":"in training."},{"speaker":"Marissa Taffer","startTime":890.11,"endTime":891.4399999999999,"body":"There's a difference"},{"speaker":"Marissa Taffer","startTime":890.11,"endTime":891.4399999999999,"body":"in experience."},{"speaker":"Marissa Taffer","startTime":891.86,"endTime":894.8399999999999,"body":"I will say, generally speaking,"},{"speaker":"Marissa Taffer","startTime":891.86,"endTime":894.8399999999999,"body":"as with anything else,"},{"speaker":"Marissa Taffer","startTime":895.25,"endTime":896.67,"body":"you get what you pay for."},{"speaker":"Marissa Taffer","startTime":896.87,"endTime":899.7099999999999,"body":"That said, you don't"},{"speaker":"Marissa Taffer","startTime":896.87,"endTime":899.7099999999999,"body":"always need the higher end,"},{"speaker":"Marissa Taffer","startTime":899.77,"endTime":902.2049999999999,"body":"sometimes you just need"},{"speaker":"Marissa Taffer","startTime":899.77,"endTime":902.2049999999999,"body":"somebody who can get it done."},{"speaker":"Marissa Taffer","startTime":902.375,"endTime":903.5749999999999,"body":"You just need the basics."},{"speaker":"Marissa Taffer","startTime":903.615,"endTime":905.115,"body":"You don't need a"},{"speaker":"Marissa Taffer","startTime":903.615,"endTime":905.115,"body":"lot of experience."},{"speaker":"Marissa Taffer","startTime":905.115,"endTime":907.5849999999999,"body":"You need somebody who can come"},{"speaker":"Marissa Taffer","startTime":905.115,"endTime":907.5849999999999,"body":"in and provide that almost"},{"speaker":"Marissa Taffer","startTime":907.5849999999999,"endTime":909.995,"body":"like a project coordinator"},{"speaker":"Marissa Taffer","startTime":907.5849999999999,"endTime":909.995,"body":"type support with helping set"},{"speaker":"Marissa Taffer","startTime":909.995,"endTime":913.0849999999999,"body":"up project plans and, helping"},{"speaker":"Marissa Taffer","startTime":909.995,"endTime":913.0849999999999,"body":"to make sure everything's"},{"speaker":"Marissa Taffer","startTime":913.0849999999999,"endTime":914.3149999999999,"body":"moving through the boxes."},{"speaker":"Marissa Taffer","startTime":914.505,"endTime":916.735,"body":"It's really just important"},{"speaker":"Marissa Taffer","startTime":914.505,"endTime":916.735,"body":"to understand that if that's"},{"speaker":"Marissa Taffer","startTime":916.735,"endTime":919.405,"body":"what you need, that's what you"},{"speaker":"Marissa Taffer","startTime":916.735,"endTime":919.405,"body":"should hire and vice versa."},{"speaker":"Marissa Taffer","startTime":919.405,"endTime":922.155,"body":"If you're hiring somebody on"},{"speaker":"Marissa Taffer","startTime":919.405,"endTime":922.155,"body":"the lower end of experience"},{"speaker":"Marissa Taffer","startTime":922.155,"endTime":924.795,"body":"range, you're not going to"},{"speaker":"Marissa Taffer","startTime":922.155,"endTime":924.795,"body":"get the same experience that"},{"speaker":"Marissa Taffer","startTime":924.795,"endTime":927.265,"body":"you're going to get when"},{"speaker":"Marissa Taffer","startTime":924.795,"endTime":927.265,"body":"you hire, a $200 an hour"},{"speaker":"Marissa Taffer","startTime":927.405,"endTime":928.765,"body":"consultant, and that's okay."},{"speaker":"Galen Low","startTime":929.3,"endTime":929.93,"body":"I think that's fair."},{"speaker":"Galen Low","startTime":931.5899999999999,"endTime":933.52,"body":"I think there's a lot of"},{"speaker":"Galen Low","startTime":931.5899999999999,"endTime":933.52,"body":"you think about something"},{"speaker":"Galen Low","startTime":933.52,"endTime":935.9499999999999,"body":"like Upwork, right, on"},{"speaker":"Galen Low","startTime":933.52,"endTime":935.9499999999999,"body":"these marketplaces, right,"},{"speaker":"Galen Low","startTime":935.9499999999999,"endTime":937.91,"body":"Mechanical Turk, and things"},{"speaker":"Galen Low","startTime":935.9499999999999,"endTime":937.91,"body":"like that, where, it is a"},{"speaker":"Galen Low","startTime":937.91,"endTime":939.76,"body":"great microcosm, macrocosm?"},{"speaker":"Galen Low","startTime":939.8199999999999,"endTime":942.61,"body":"Anyways, microcosm of a"},{"speaker":"Galen Low","startTime":939.8199999999999,"endTime":942.61,"body":"marketplace where, you see"},{"speaker":"Galen Low","startTime":942.61,"endTime":945.6899999999999,"body":"the buyers that are like"},{"speaker":"Galen Low","startTime":942.61,"endTime":945.6899999999999,"body":"sort by price low to high."},{"speaker":"Galen Low","startTime":945.88,"endTime":946.5799999999999,"body":"You know what I mean?"},{"speaker":"Galen Low","startTime":946.5799999999999,"endTime":946.79,"body":"Right?"},{"speaker":"Galen Low","startTime":946.8199999999999,"endTime":949.9,"body":"They're like, give me the"},{"speaker":"Galen Low","startTime":946.8199999999999,"endTime":949.9,"body":"cheapest person to do whatever,"},{"speaker":"Galen Low","startTime":949.9,"endTime":951.81,"body":"a bit of design, a bit of"},{"speaker":"Galen Low","startTime":949.9,"endTime":951.81,"body":"writing, or what have you."},{"speaker":"Galen Low","startTime":952.045,"endTime":954.245,"body":"And I'm sure there are"},{"speaker":"Galen Low","startTime":952.045,"endTime":954.245,"body":"also, buyers out there who"},{"speaker":"Galen Low","startTime":954.245,"endTime":956.5649999999999,"body":"are going to be like, okay,"},{"speaker":"Galen Low","startTime":954.245,"endTime":956.5649999999999,"body":"yeah, actually the other way."},{"speaker":"Galen Low","startTime":956.635,"endTime":958.795,"body":"And I might take some cream"},{"speaker":"Galen Low","startTime":956.635,"endTime":958.795,"body":"off the top, but I'm looking"},{"speaker":"Galen Low","startTime":958.795,"endTime":959.9449999999999,"body":"for that person in that van."},{"speaker":"Galen Low","startTime":959.9549999999999,"endTime":963.725,"body":"But I don't know if there's that"},{"speaker":"Galen Low","startTime":959.9549999999999,"endTime":963.725,"body":"much education around how to"},{"speaker":"Galen Low","startTime":963.725,"endTime":966.975,"body":"then determine if that person"},{"speaker":"Galen Low","startTime":963.725,"endTime":966.975,"body":"who's charging $300 an hour is"},{"speaker":"Galen Low","startTime":966.975,"endTime":969.115,"body":"actually worth $300 an hour."},{"speaker":"Galen Low","startTime":969.785,"endTime":971.905,"body":"How does an agency go out"},{"speaker":"Galen Low","startTime":969.785,"endTime":971.905,"body":"and search for that without"},{"speaker":"Galen Low","startTime":971.905,"endTime":973.805,"body":"thinking, Oh, actually,"},{"speaker":"Galen Low","startTime":971.905,"endTime":973.805,"body":"this kind of looks like"},{"speaker":"Galen Low","startTime":974.03,"endTime":976.5899999999999,"body":"yeah, maybe they just change"},{"speaker":"Galen Low","startTime":974.03,"endTime":976.5899999999999,"body":"their price from 50 to 300"},{"speaker":"Galen Low","startTime":976.5899999999999,"endTime":977.5799999999999,"body":"overnight just to try it."},{"speaker":"Marissa Taffer","startTime":977.5899999999999,"endTime":980.1999999999999,"body":"Yeah, I"},{"speaker":"Marissa Taffer","startTime":977.5899999999999,"endTime":980.1999999999999,"body":"think it's around in that"},{"speaker":"Marissa Taffer","startTime":980.22,"endTime":983.87,"body":"kind of discovery process,"},{"speaker":"Marissa Taffer","startTime":980.22,"endTime":983.87,"body":"asking really good questions."},{"speaker":"Marissa Taffer","startTime":984.4399999999999,"endTime":988.74,"body":"If you know that you're"},{"speaker":"Marissa Taffer","startTime":984.4399999999999,"endTime":988.74,"body":"somebody who's newer to hiring"},{"speaker":"Marissa Taffer","startTime":988.75,"endTime":991.4,"body":"in this way, maybe get a"},{"speaker":"Marissa Taffer","startTime":988.75,"endTime":991.4,"body":"couple of recommendations."},{"speaker":"Marissa Taffer","startTime":991.4,"endTime":994.11,"body":"Talk to some people who have"},{"speaker":"Marissa Taffer","startTime":991.4,"endTime":994.11,"body":"worked with other contractor"},{"speaker":"Marissa Taffer","startTime":994.11,"endTime":995.29,"body":"freelance project managers."},{"speaker":"Marissa Taffer","startTime":995.3199999999999,"endTime":998.17,"body":"I know I almost always offer"},{"speaker":"Marissa Taffer","startTime":995.3199999999999,"endTime":998.17,"body":"this if somebody's talking to"},{"speaker":"Marissa Taffer","startTime":998.17,"endTime":999.5,"body":"me and they're not feeling sure."},{"speaker":"Marissa Taffer","startTime":999.68,"endTime":1003.274,"body":"I can spout out whatever I"},{"speaker":"Marissa Taffer","startTime":999.68,"endTime":1003.274,"body":"want, but I'm going to let"},{"speaker":"Marissa Taffer","startTime":1003.275,"endTime":1004.225,"body":"you go talk to my clients."},{"speaker":"Marissa Taffer","startTime":1004.805,"endTime":1007.345,"body":"And if somebody's not willing"},{"speaker":"Marissa Taffer","startTime":1004.805,"endTime":1007.345,"body":"to do that, that might be"},{"speaker":"Marissa Taffer","startTime":1007.345,"endTime":1010.745,"body":"a little like red flag of I"},{"speaker":"Marissa Taffer","startTime":1007.345,"endTime":1010.745,"body":"can't talk to their clients."},{"speaker":"Marissa Taffer","startTime":1010.755,"endTime":1012.9449999999999,"body":"Maybe the recommendations or"},{"speaker":"Marissa Taffer","startTime":1010.755,"endTime":1012.9449999999999,"body":"the website looks a little"},{"speaker":"Marissa Taffer","startTime":1012.9449999999999,"endTime":1015.925,"body":"too polished compared to, what"},{"speaker":"Marissa Taffer","startTime":1012.9449999999999,"endTime":1015.925,"body":"you're telling me face to face."},{"speaker":"Marissa Taffer","startTime":1016.175,"endTime":1018.5849999999999,"body":"There's a range, there's"},{"speaker":"Marissa Taffer","startTime":1016.175,"endTime":1018.5849999999999,"body":"a fit for everybody."},{"speaker":"Marissa Taffer","startTime":1018.645,"endTime":1021.885,"body":"But I think that having that"},{"speaker":"Marissa Taffer","startTime":1018.645,"endTime":1021.885,"body":"level of transparency and"},{"speaker":"Marissa Taffer","startTime":1021.885,"endTime":1024.665,"body":"where I've said to folks not"},{"speaker":"Marissa Taffer","startTime":1021.885,"endTime":1024.665,"body":"in so many words, but if you"},{"speaker":"Marissa Taffer","startTime":1024.665,"endTime":1026.885,"body":"don't believe me I will ask"},{"speaker":"Marissa Taffer","startTime":1024.665,"endTime":1026.885,"body":"a client to be a reference."},{"speaker":"Marissa Taffer","startTime":1027.135,"endTime":1028.815,"body":"Talk to them about what"},{"speaker":"Marissa Taffer","startTime":1027.135,"endTime":1028.815,"body":"it's like to work with me."},{"speaker":"Marissa Taffer","startTime":1028.815,"endTime":1030.325,"body":"They'll tell you"},{"speaker":"Marissa Taffer","startTime":1028.815,"endTime":1030.325,"body":"how responsive I am."},{"speaker":"Marissa Taffer","startTime":1030.325,"endTime":1032.035,"body":"They'll tell you how"},{"speaker":"Marissa Taffer","startTime":1030.325,"endTime":1032.035,"body":"proactive we are."},{"speaker":"Marissa Taffer","startTime":1032.035,"endTime":1034.2450000000001,"body":"They'll tell you how we've grown"},{"speaker":"Marissa Taffer","startTime":1032.035,"endTime":1034.2450000000001,"body":"the relationship if we have."},{"speaker":"Marissa Taffer","startTime":1034.325,"endTime":1035.285,"body":"They'll tell you what's worked."},{"speaker":"Marissa Taffer","startTime":1035.285,"endTime":1037.255,"body":"They'll tell you maybe what"},{"speaker":"Marissa Taffer","startTime":1035.285,"endTime":1037.255,"body":"hasn't so that you know"},{"speaker":"Marissa Taffer","startTime":1037.255,"endTime":1038.375,"body":"what you're signing up for."},{"speaker":"Marissa Taffer","startTime":1038.56,"endTime":1040.92,"body":"And then you can decide, at"},{"speaker":"Marissa Taffer","startTime":1038.56,"endTime":1040.92,"body":"the end of, especially if it's"},{"speaker":"Marissa Taffer","startTime":1040.94,"endTime":1043.34,"body":"a shorter project and we try"},{"speaker":"Marissa Taffer","startTime":1040.94,"endTime":1043.34,"body":"working together, in a smaller"},{"speaker":"Marissa Taffer","startTime":1043.34,"endTime":1044.54,"body":"way before the bigger way."},{"speaker":"Marissa Taffer","startTime":1044.59,"endTime":1045.729,"body":"If you sit down at the"},{"speaker":"Marissa Taffer","startTime":1044.59,"endTime":1045.729,"body":"end of the day and you're"},{"speaker":"Marissa Taffer","startTime":1045.73,"endTime":1047.76,"body":"like, Oh, it's really"},{"speaker":"Marissa Taffer","startTime":1045.73,"endTime":1047.76,"body":"hard to get ahold of her."},{"speaker":"Marissa Taffer","startTime":1047.81,"endTime":1050.43,"body":"And I really don't like"},{"speaker":"Marissa Taffer","startTime":1047.81,"endTime":1050.43,"body":"her style and I don't like"},{"speaker":"Marissa Taffer","startTime":1050.43,"endTime":1053.08,"body":"working with her, maybe"},{"speaker":"Marissa Taffer","startTime":1050.43,"endTime":1053.08,"body":"like worth it is relative."},{"speaker":"Marissa Taffer","startTime":1053.61,"endTime":1055.75,"body":"I have clients that call"},{"speaker":"Marissa Taffer","startTime":1053.61,"endTime":1055.75,"body":"me time and time again."},{"speaker":"Marissa Taffer","startTime":1055.78,"endTime":1057.75,"body":"So I know I must be"},{"speaker":"Marissa Taffer","startTime":1055.78,"endTime":1057.75,"body":"doing something right."},{"speaker":"Marissa Taffer","startTime":1058.68,"endTime":1060.1499999999999,"body":"Imposter syndrome be damned."},{"speaker":"Marissa Taffer","startTime":1060.17,"endTime":1063.19,"body":"But I think that's how you"},{"speaker":"Marissa Taffer","startTime":1060.17,"endTime":1063.19,"body":"decide if it's worth it or not."},{"speaker":"Marissa Taffer","startTime":1063.23,"endTime":1065.5,"body":"And I actually had this"},{"speaker":"Marissa Taffer","startTime":1063.23,"endTime":1065.5,"body":"conversation with a client the"},{"speaker":"Marissa Taffer","startTime":1065.5,"endTime":1069.5,"body":"other day about a client that we"},{"speaker":"Marissa Taffer","startTime":1065.5,"endTime":1069.5,"body":"both mutually knew and it wasn't"},{"speaker":"Marissa Taffer","startTime":1069.5,"endTime":1070.3999999999999,"body":"working out for one reason."},{"speaker":"Marissa Taffer","startTime":1070.3999999999999,"endTime":1071.99,"body":"It was like, they are"},{"speaker":"Marissa Taffer","startTime":1070.3999999999999,"endTime":1071.99,"body":"a fantastic agency."},{"speaker":"Marissa Taffer","startTime":1072.09,"endTime":1073.68,"body":"I think I'm a very"},{"speaker":"Marissa Taffer","startTime":1072.09,"endTime":1073.68,"body":"good freelancer."},{"speaker":"Marissa Taffer","startTime":1073.82,"endTime":1074.99,"body":"We are not good together."},{"speaker":"Marissa Taffer","startTime":1075.415,"endTime":1076.175,"body":"Totally fine."},{"speaker":"Galen Low","startTime":1076.555,"endTime":1077.225,"body":"No, it's"},{"speaker":"Galen Low","startTime":1076.555,"endTime":1077.225,"body":"absolutely fair."},{"speaker":"Galen Low","startTime":1077.225,"endTime":1079.325,"body":"And when it comes back to that"},{"speaker":"Galen Low","startTime":1077.225,"endTime":1079.325,"body":"whole knowing what you want"},{"speaker":"Galen Low","startTime":1079.335,"endTime":1081.675,"body":"to get out of it in the first"},{"speaker":"Galen Low","startTime":1079.335,"endTime":1081.675,"body":"place as an agency owner, as"},{"speaker":"Galen Low","startTime":1081.675,"endTime":1084.485,"body":"a, team leader, as an operator,"},{"speaker":"Galen Low","startTime":1081.675,"endTime":1084.485,"body":"to be able to even ask the"},{"speaker":"Galen Low","startTime":1084.485,"endTime":1087.605,"body":"right questions of a reference"},{"speaker":"Galen Low","startTime":1084.485,"endTime":1087.605,"body":"and, therein lies your answer"},{"speaker":"Galen Low","startTime":1087.605,"endTime":1090.475,"body":"a lot of the times, even if"},{"speaker":"Galen Low","startTime":1087.605,"endTime":1090.475,"body":"you're on the call, like me"},{"speaker":"Galen Low","startTime":1090.495,"endTime":1092.895,"body":"as a skeptic going, this could"},{"speaker":"Galen Low","startTime":1090.495,"endTime":1092.895,"body":"be your second cousin that"},{"speaker":"Galen Low","startTime":1092.895,"endTime":1094.065,"body":"you've paid to say good things."},{"speaker":"Galen Low","startTime":1094.415,"endTime":1095.055,"body":"I'm like, I don't know."},{"speaker":"Marissa Taffer","startTime":1096.085,"endTime":1096.235,"body":"Yeah."},{"speaker":"Marissa Taffer","startTime":1096.245,"endTime":1096.545,"body":"Yeah."},{"speaker":"Marissa Taffer","startTime":1096.545,"endTime":1098.435,"body":"I mean, I think you want to do"},{"speaker":"Marissa Taffer","startTime":1096.545,"endTime":1098.435,"body":"your homework and kind of look"},{"speaker":"Marissa Taffer","startTime":1098.435,"endTime":1101.135,"body":"into that and make sure that I'm"},{"speaker":"Marissa Taffer","startTime":1098.435,"endTime":1101.135,"body":"not telling you to call my mom,"},{"speaker":"Marissa Taffer","startTime":1102.195,"endTime":1104.285,"body":"though I don't know that my mom"},{"speaker":"Marissa Taffer","startTime":1102.195,"endTime":1104.285,"body":"fully understands what I do."},{"speaker":"Marissa Taffer","startTime":1104.315,"endTime":1107.045,"body":"So that might not be a call"},{"speaker":"Marissa Taffer","startTime":1104.315,"endTime":1107.045,"body":"but you know, we could do a"},{"speaker":"Marissa Taffer","startTime":1107.045,"endTime":1110.7749999999999,"body":"whole separate podcast on what"},{"speaker":"Marissa Taffer","startTime":1107.045,"endTime":1110.7749999999999,"body":"questions should you be asking?"},{"speaker":"Marissa Taffer","startTime":1110.785,"endTime":1113.635,"body":"How should you be framing"},{"speaker":"Marissa Taffer","startTime":1110.785,"endTime":1113.635,"body":"it, like a discovery process?"},{"speaker":"Marissa Taffer","startTime":1113.915,"endTime":1116.865,"body":"What kind of things should you"},{"speaker":"Marissa Taffer","startTime":1113.915,"endTime":1116.865,"body":"look for depending on what kind"},{"speaker":"Marissa Taffer","startTime":1116.865,"endTime":1118.085,"body":"of project manager you need?"},{"speaker":"Marissa Taffer","startTime":1118.085,"endTime":1119.915,"body":"I feel like we could talk about"},{"speaker":"Marissa Taffer","startTime":1118.085,"endTime":1119.915,"body":"that for a whole other day."},{"speaker":"Galen Low","startTime":1120.455,"endTime":1121.215,"body":"No, fair enough."},{"speaker":"Galen Low","startTime":1121.225,"endTime":1121.5249999999999,"body":"Fair enough."},{"speaker":"Galen Low","startTime":1121.595,"endTime":1122.495,"body":"Actually, that's a great idea."},{"speaker":"Galen Low","startTime":1126.22,"endTime":1128.3,"body":"Part two, you heard"},{"speaker":"Galen Low","startTime":1126.22,"endTime":1128.3,"body":"it right here."},{"speaker":"Galen Low","startTime":1128.31,"endTime":1129.18,"body":"It's coming soon."},{"speaker":"Galen Low","startTime":1130.02,"endTime":1132.21,"body":"Let's talk a bit about that"},{"speaker":"Galen Low","startTime":1130.02,"endTime":1132.21,"body":"sort of getting going process"},{"speaker":"Galen Low","startTime":1132.42,"endTime":1133.55,"body":"because there is, right?"},{"speaker":"Galen Low","startTime":1133.62,"endTime":1135.58,"body":"Some people listening are"},{"speaker":"Galen Low","startTime":1133.62,"endTime":1135.58,"body":"like, yeah, see, that already"},{"speaker":"Galen Low","startTime":1135.58,"endTime":1138.68,"body":"sounds like I have to do more"},{"speaker":"Galen Low","startTime":1135.58,"endTime":1138.68,"body":"interviews and do more work."},{"speaker":"Galen Low","startTime":1138.79,"endTime":1141.6399999999999,"body":"I was expecting that, if it"},{"speaker":"Galen Low","startTime":1138.79,"endTime":1141.6399999999999,"body":"was going to be someone on"},{"speaker":"Galen Low","startTime":1141.6399999999999,"endTime":1144.41,"body":"contract, it should just be as"},{"speaker":"Galen Low","startTime":1141.6399999999999,"endTime":1144.41,"body":"easy as reading said contract"},{"speaker":"Galen Low","startTime":1144.42,"endTime":1145.94,"body":"and get in there and go."},{"speaker":"Galen Low","startTime":1145.98,"endTime":1148.71,"body":"But actually it is, as much"},{"speaker":"Galen Low","startTime":1145.98,"endTime":1148.71,"body":"of an investment and it could"},{"speaker":"Galen Low","startTime":1148.71,"endTime":1152.225,"body":"be as much of a return as a"},{"speaker":"Galen Low","startTime":1148.71,"endTime":1152.225,"body":"full time employee, if you're"},{"speaker":"Galen Low","startTime":1152.2649999999999,"endTime":1153.2649999999999,"body":"playing your cards right."},{"speaker":"Galen Low","startTime":1153.395,"endTime":1155.115,"body":"But then you get through"},{"speaker":"Galen Low","startTime":1153.395,"endTime":1155.115,"body":"that process, you've talked"},{"speaker":"Galen Low","startTime":1155.115,"endTime":1156.875,"body":"to references, and you're"},{"speaker":"Galen Low","startTime":1155.115,"endTime":1156.875,"body":"like, okay, actually,"},{"speaker":"Galen Low","startTime":1156.905,"endTime":1157.825,"body":"this person sounds great."},{"speaker":"Galen Low","startTime":1157.835,"endTime":1159.855,"body":"And then it comes down to"},{"speaker":"Galen Low","startTime":1157.835,"endTime":1159.855,"body":"the paperwork, the contract."},{"speaker":"Galen Low","startTime":1160.075,"endTime":1162.625,"body":"I've been in enough contract"},{"speaker":"Galen Low","startTime":1160.075,"endTime":1162.625,"body":"negotiations to just know"},{"speaker":"Galen Low","startTime":1162.625,"endTime":1163.725,"body":"that it's it can get messy."},{"speaker":"Galen Low","startTime":1163.725,"endTime":1164.975,"body":"It's whose paper is it on?"},{"speaker":"Galen Low","startTime":1165.25,"endTime":1167.91,"body":"So reading through all these"},{"speaker":"Galen Low","startTime":1165.25,"endTime":1167.91,"body":"clauses, trying to understand"},{"speaker":"Galen Low","startTime":1167.97,"endTime":1171.98,"body":"whether or not it actually maps"},{"speaker":"Galen Low","startTime":1167.97,"endTime":1171.98,"body":"to, the way I run my business."},{"speaker":"Galen Low","startTime":1172.22,"endTime":1174.43,"body":"And do I understand all"},{"speaker":"Galen Low","startTime":1172.22,"endTime":1174.43,"body":"the clauses the same"},{"speaker":"Galen Low","startTime":1174.43,"endTime":1175.37,"body":"way you understand them?"},{"speaker":"Galen Low","startTime":1175.44,"endTime":1177.8999999999999,"body":"And I thought maybe, just like"},{"speaker":"Galen Low","startTime":1175.44,"endTime":1177.8999999999999,"body":"there's always that clause."},{"speaker":"Galen Low","startTime":1178.32,"endTime":1180.3,"body":"I'm just wondering, what is"},{"speaker":"Galen Low","startTime":1178.32,"endTime":1180.3,"body":"a clause that you've seen"},{"speaker":"Galen Low","startTime":1180.3,"endTime":1183.3999999999999,"body":"clients insist on shows a bit"},{"speaker":"Galen Low","startTime":1180.3,"endTime":1183.3999999999999,"body":"of a lack of understanding"},{"speaker":"Galen Low","startTime":1183.3999999999999,"endTime":1186.11,"body":"or that really like handcuffs"},{"speaker":"Galen Low","startTime":1183.3999999999999,"endTime":1186.11,"body":"your ability to deliver value?"},{"speaker":"Marissa Taffer","startTime":1186.68,"endTime":1188.47,"body":"Yeah, so I"},{"speaker":"Marissa Taffer","startTime":1186.68,"endTime":1188.47,"body":"came in guns blazing about"},{"speaker":"Marissa Taffer","startTime":1188.47,"endTime":1191.71,"body":"one and now I feel like I have"},{"speaker":"Marissa Taffer","startTime":1188.47,"endTime":1191.71,"body":"two that I'm like, Oh, these"},{"speaker":"Marissa Taffer","startTime":1191.71,"endTime":1196.45,"body":"are the ones that always just"},{"speaker":"Marissa Taffer","startTime":1191.71,"endTime":1196.45,"body":"really are the sticking points."},{"speaker":"Marissa Taffer","startTime":1196.69,"endTime":1200.46,"body":"So the first one that I"},{"speaker":"Marissa Taffer","startTime":1196.69,"endTime":1200.46,"body":"really, really hate to see"},{"speaker":"Marissa Taffer","startTime":1200.46,"endTime":1203.51,"body":"and I'm at the point where"},{"speaker":"Marissa Taffer","startTime":1200.46,"endTime":1203.51,"body":"I won't sign it anymore"},{"speaker":"Marissa Taffer","startTime":1203.54,"endTime":1204.78,"body":"because I've gotten burned."},{"speaker":"Marissa Taffer","startTime":1204.82,"endTime":1206.879,"body":"I've been running my business"},{"speaker":"Marissa Taffer","startTime":1204.82,"endTime":1206.879,"body":"almost six years and in"},{"speaker":"Marissa Taffer","startTime":1206.8799999999999,"endTime":1208.82,"body":"the last quarter, I've"},{"speaker":"Marissa Taffer","startTime":1206.8799999999999,"endTime":1208.82,"body":"been burned by this twice."},{"speaker":"Marissa Taffer","startTime":1209.2,"endTime":1211.61,"body":"In one case, I feel like"},{"speaker":"Marissa Taffer","startTime":1209.2,"endTime":1211.61,"body":"it was a little bit the"},{"speaker":"Marissa Taffer","startTime":1211.61,"endTime":1213.97,"body":"client's, I hate to say,"},{"speaker":"Marissa Taffer","startTime":1211.61,"endTime":1213.97,"body":"fault, but I feel like it"},{"speaker":"Marissa Taffer","startTime":1213.97,"endTime":1214.8799999999999,"body":"was a little bit their fault."},{"speaker":"Marissa Taffer","startTime":1214.8799999999999,"endTime":1216.33,"body":"In the other case, not as much."},{"speaker":"Marissa Taffer","startTime":1216.62,"endTime":1220.44,"body":"And also like the way that"},{"speaker":"Marissa Taffer","startTime":1216.62,"endTime":1220.44,"body":"it was handled was very"},{"speaker":"Marissa Taffer","startTime":1220.44,"endTime":1221.6399999999999,"body":"different by both agencies."},{"speaker":"Marissa Taffer","startTime":1221.6499999999999,"endTime":1224.02,"body":"So one, I would like, if"},{"speaker":"Marissa Taffer","startTime":1221.6499999999999,"endTime":1224.02,"body":"the work comes back, I would"},{"speaker":"Marissa Taffer","startTime":1224.02,"endTime":1224.93,"body":"go back to in a heartbeat."},{"speaker":"Marissa Taffer","startTime":1224.96,"endTime":1227.1399999999999,"body":"The other one, we would"},{"speaker":"Marissa Taffer","startTime":1224.96,"endTime":1227.1399999999999,"body":"have to tear up the contract"},{"speaker":"Marissa Taffer","startTime":1227.1399999999999,"endTime":1228.08,"body":"and totally start over."},{"speaker":"Marissa Taffer","startTime":1228.18,"endTime":1231.6399999999999,"body":"So what that clause is, not"},{"speaker":"Marissa Taffer","startTime":1228.18,"endTime":1231.6399999999999,"body":"to have put the cart before"},{"speaker":"Marissa Taffer","startTime":1231.6399999999999,"endTime":1234.84,"body":"the horse, but the clause"},{"speaker":"Marissa Taffer","startTime":1231.6399999999999,"endTime":1234.84,"body":"is around guaranteed hours."},{"speaker":"Marissa Taffer","startTime":1235.09,"endTime":1237.78,"body":"So I know there's a lot"},{"speaker":"Marissa Taffer","startTime":1235.09,"endTime":1237.78,"body":"of talk about pricing"},{"speaker":"Marissa Taffer","startTime":1237.78,"endTime":1240.28,"body":"strategy and trying not"},{"speaker":"Marissa Taffer","startTime":1237.78,"endTime":1240.28,"body":"to trade time for money."},{"speaker":"Marissa Taffer","startTime":1240.45,"endTime":1242.11,"body":"Unfortunately, when you're"},{"speaker":"Marissa Taffer","startTime":1240.45,"endTime":1242.11,"body":"talking about things like"},{"speaker":"Marissa Taffer","startTime":1242.11,"endTime":1245.41,"body":"running a project and sitting in"},{"speaker":"Marissa Taffer","startTime":1242.11,"endTime":1245.41,"body":"meetings, like those are hours."},{"speaker":"Marissa Taffer","startTime":1245.75,"endTime":1248.1399999999999,"body":"I need to account for them"},{"speaker":"Marissa Taffer","startTime":1245.75,"endTime":1248.1399999999999,"body":"on my calendar somehow."},{"speaker":"Marissa Taffer","startTime":1248.16,"endTime":1250.75,"body":"I cannot cram too"},{"speaker":"Marissa Taffer","startTime":1248.16,"endTime":1250.75,"body":"many into one day."},{"speaker":"Marissa Taffer","startTime":1250.85,"endTime":1254.79,"body":"So if I'm signing a contract"},{"speaker":"Marissa Taffer","startTime":1250.85,"endTime":1254.79,"body":"with you, I need to know about"},{"speaker":"Marissa Taffer","startTime":1254.8,"endTime":1258.67,"body":"how many hours a week you"},{"speaker":"Marissa Taffer","startTime":1254.8,"endTime":1258.67,"body":"need me to run the project."},{"speaker":"Marissa Taffer","startTime":1258.68,"endTime":1261.17,"body":"And I know that projects are"},{"speaker":"Marissa Taffer","startTime":1258.68,"endTime":1261.17,"body":"going to ebb and flow week to"},{"speaker":"Marissa Taffer","startTime":1261.17,"endTime":1264.82,"body":"week and that's okay and normal"},{"speaker":"Marissa Taffer","startTime":1261.17,"endTime":1264.82,"body":"and it should so I want it to"},{"speaker":"Marissa Taffer","startTime":1264.82,"endTime":1267.94,"body":"be flexible enough that we can"},{"speaker":"Marissa Taffer","startTime":1264.82,"endTime":1267.94,"body":"do that and it's not going to"},{"speaker":"Marissa Taffer","startTime":1267.94,"endTime":1271.1399999999999,"body":"drive you crazy as the agency or"},{"speaker":"Marissa Taffer","startTime":1267.94,"endTime":1271.1399999999999,"body":"me crazy as the project manager."},{"speaker":"Marissa Taffer","startTime":1271.22,"endTime":1273.1299999999999,"body":"But at the end of the day, you"},{"speaker":"Marissa Taffer","startTime":1271.22,"endTime":1273.1299999999999,"body":"need to know how much money"},{"speaker":"Marissa Taffer","startTime":1273.1399999999999,"endTime":1275.1399999999999,"body":"you need to budget for me"},{"speaker":"Marissa Taffer","startTime":1273.1399999999999,"endTime":1275.1399999999999,"body":"and I need to know how much"},{"speaker":"Marissa Taffer","startTime":1275.1399999999999,"endTime":1276.1399999999999,"body":"money I'm going to get paid."},{"speaker":"Marissa Taffer","startTime":1276.21,"endTime":1279.56,"body":"So there's no guaranteed"},{"speaker":"Marissa Taffer","startTime":1276.21,"endTime":1279.56,"body":"hours means I don't know how"},{"speaker":"Marissa Taffer","startTime":1279.56,"endTime":1280.6499999999999,"body":"much time to hold for you."},{"speaker":"Marissa Taffer","startTime":1280.68,"endTime":1282.25,"body":"I don't know how much"},{"speaker":"Marissa Taffer","startTime":1280.68,"endTime":1282.25,"body":"you're going to pay me."},{"speaker":"Marissa Taffer","startTime":1282.3999999999999,"endTime":1284.1399999999999,"body":"I don't know if I"},{"speaker":"Marissa Taffer","startTime":1282.3999999999999,"endTime":1284.1399999999999,"body":"should be saying yes"},{"speaker":"Marissa Taffer","startTime":1284.1399999999999,"endTime":1285.27,"body":"or no to other things."},{"speaker":"Marissa Taffer","startTime":1285.45,"endTime":1288.53,"body":"So what I ask for now is"},{"speaker":"Marissa Taffer","startTime":1285.45,"endTime":1288.53,"body":"the ceiling and the floor."},{"speaker":"Marissa Taffer","startTime":1288.58,"endTime":1291.82,"body":"So what we do in my"},{"speaker":"Marissa Taffer","startTime":1288.58,"endTime":1291.82,"body":"contracts is, let's say"},{"speaker":"Marissa Taffer","startTime":1291.82,"endTime":1293.6399999999999,"body":"you're coming to me saying,"},{"speaker":"Marissa Taffer","startTime":1291.82,"endTime":1293.6399999999999,"body":"Hey, I have this project."},{"speaker":"Marissa Taffer","startTime":1293.6399999999999,"endTime":1296.08,"body":"I think it's going to be 15"},{"speaker":"Marissa Taffer","startTime":1293.6399999999999,"endTime":1296.08,"body":"hours a week of your time."},{"speaker":"Marissa Taffer","startTime":1296.17,"endTime":1297.36,"body":"We've agreed to a rate."},{"speaker":"Marissa Taffer","startTime":1297.545,"endTime":1300.375,"body":"I'm going to ask you for"},{"speaker":"Marissa Taffer","startTime":1297.545,"endTime":1300.375,"body":"a contract that is between"},{"speaker":"Marissa Taffer","startTime":1300.575,"endTime":1302.405,"body":"5 and 15 hours a week."},{"speaker":"Marissa Taffer","startTime":1302.5149999999999,"endTime":1306.845,"body":"So, if we're dropping below 5"},{"speaker":"Marissa Taffer","startTime":1302.5149999999999,"endTime":1306.845,"body":"I'm sorry, you still have to pay"},{"speaker":"Marissa Taffer","startTime":1306.845,"endTime":1310.0149999999999,"body":"me, but if you're really telling"},{"speaker":"Marissa Taffer","startTime":1306.845,"endTime":1310.0149999999999,"body":"me you need 15 hours a week,"},{"speaker":"Marissa Taffer","startTime":1310.0249999999999,"endTime":1311.225,"body":"that should never be happening."},{"speaker":"Marissa Taffer","startTime":1311.225,"endTime":1313.325,"body":"I mean, granted we make"},{"speaker":"Marissa Taffer","startTime":1311.225,"endTime":1313.325,"body":"exceptions for weeks like"},{"speaker":"Marissa Taffer","startTime":1313.435,"endTime":1314.635,"body":"Christmas week when it's closed."},{"speaker":"Marissa Taffer","startTime":1314.655,"endTime":1316.5249999999999,"body":"I do not expect you to pay"},{"speaker":"Marissa Taffer","startTime":1314.655,"endTime":1316.5249999999999,"body":"me for a week when we're"},{"speaker":"Marissa Taffer","startTime":1316.5249999999999,"endTime":1317.905,"body":"all closed and not working."},{"speaker":"Marissa Taffer","startTime":1317.955,"endTime":1322.26,"body":"But if you're, contracting my"},{"speaker":"Marissa Taffer","startTime":1317.955,"endTime":1322.26,"body":"time, I need to be able to have"},{"speaker":"Marissa Taffer","startTime":1322.26,"endTime":1324.6499999999999,"body":"some kind of understanding of"},{"speaker":"Marissa Taffer","startTime":1322.26,"endTime":1324.6499999999999,"body":"what that's going to look like."},{"speaker":"Marissa Taffer","startTime":1324.72,"endTime":1326.37,"body":"So if we're consistently"},{"speaker":"Marissa Taffer","startTime":1324.72,"endTime":1326.37,"body":"not hitting five,"},{"speaker":"Marissa Taffer","startTime":1326.3799999999999,"endTime":1327.45,"body":"that's a conversation."},{"speaker":"Marissa Taffer","startTime":1327.58,"endTime":1329.8999999999999,"body":"And then the reason, if you're"},{"speaker":"Marissa Taffer","startTime":1327.58,"endTime":1329.8999999999999,"body":"saying 15, maybe one week,"},{"speaker":"Marissa Taffer","startTime":1329.8999999999999,"endTime":1332.81,"body":"it's actually 20 because that's"},{"speaker":"Marissa Taffer","startTime":1329.8999999999999,"endTime":1332.81,"body":"our launch week or whatever."},{"speaker":"Marissa Taffer","startTime":1332.8799999999999,"endTime":1335.6399999999999,"body":"We just have a simple process"},{"speaker":"Marissa Taffer","startTime":1332.8799999999999,"endTime":1335.6399999999999,"body":"in place where I put something"},{"speaker":"Marissa Taffer","startTime":1335.6399999999999,"endTime":1338.2,"body":"in writing like, Hey,"},{"speaker":"Marissa Taffer","startTime":1335.6399999999999,"endTime":1338.2,"body":"client, I'm actually going"},{"speaker":"Marissa Taffer","startTime":1338.2,"endTime":1339.59,"body":"to need 20 hours this week."},{"speaker":"Marissa Taffer","startTime":1339.6299999999999,"endTime":1340.62,"body":"Is that okay?"},{"speaker":"Marissa Taffer","startTime":1340.73,"endTime":1342.95,"body":"And sometimes it's come out"},{"speaker":"Marissa Taffer","startTime":1340.73,"endTime":1342.95,"body":"in the wash because maybe"},{"speaker":"Marissa Taffer","startTime":1342.95,"endTime":1345.33,"body":"I did, 10 hours this week"},{"speaker":"Marissa Taffer","startTime":1342.95,"endTime":1345.33,"body":"and 12 hours that week."},{"speaker":"Marissa Taffer","startTime":1345.33,"endTime":1348.44,"body":"So there's a little bit of"},{"speaker":"Marissa Taffer","startTime":1345.33,"endTime":1348.44,"body":"banked up hours in the total."},{"speaker":"Marissa Taffer","startTime":1348.6299999999999,"endTime":1350.145,"body":"And we just say,"},{"speaker":"Marissa Taffer","startTime":1348.6299999999999,"endTime":1350.145,"body":"okay, and move on."},{"speaker":"Marissa Taffer","startTime":1350.185,"endTime":1352.415,"body":"I never want to surprise"},{"speaker":"Marissa Taffer","startTime":1350.185,"endTime":1352.415,"body":"my clients with a bill."},{"speaker":"Marissa Taffer","startTime":1352.475,"endTime":1355.105,"body":"Based on our contract and based"},{"speaker":"Marissa Taffer","startTime":1352.475,"endTime":1355.105,"body":"on what I've told you, before"},{"speaker":"Marissa Taffer","startTime":1355.105,"endTime":1357.645,"body":"you get my invoice, you should"},{"speaker":"Marissa Taffer","startTime":1355.105,"endTime":1357.645,"body":"know what that invoice, you"},{"speaker":"Marissa Taffer","startTime":1357.645,"endTime":1360.395,"body":"may not remember exactly to the"},{"speaker":"Marissa Taffer","startTime":1357.645,"endTime":1360.395,"body":"penny, but you should never be"},{"speaker":"Marissa Taffer","startTime":1360.395,"endTime":1361.645,"body":"surprised by an invoice for me."},{"speaker":"Marissa Taffer","startTime":1361.645,"endTime":1363.225,"body":"I think that's, I"},{"speaker":"Marissa Taffer","startTime":1361.645,"endTime":1363.225,"body":"just think it's rude."},{"speaker":"Marissa Taffer","startTime":1363.225,"endTime":1364.735,"body":"I think it's a bad"},{"speaker":"Marissa Taffer","startTime":1363.225,"endTime":1364.735,"body":"business practice."},{"speaker":"Marissa Taffer","startTime":1365.055,"endTime":1368.455,"body":"This is my personal philosophy"},{"speaker":"Marissa Taffer","startTime":1365.055,"endTime":1368.455,"body":"on communication and billing."},{"speaker":"Marissa Taffer","startTime":1368.595,"endTime":1371.175,"body":"The other way we could go"},{"speaker":"Marissa Taffer","startTime":1368.595,"endTime":1371.175,"body":"about doing that so that like"},{"speaker":"Marissa Taffer","startTime":1371.175,"endTime":1374.315,"body":"we don't have to necessarily"},{"speaker":"Marissa Taffer","startTime":1371.175,"endTime":1374.315,"body":"do guaranteed hours per week"},{"speaker":"Marissa Taffer","startTime":1374.495,"endTime":1377.175,"body":"is looking at the statement"},{"speaker":"Marissa Taffer","startTime":1374.495,"endTime":1377.175,"body":"of work and looking at the"},{"speaker":"Marissa Taffer","startTime":1377.185,"endTime":1378.845,"body":"estimate, even if you don't"},{"speaker":"Marissa Taffer","startTime":1377.185,"endTime":1378.845,"body":"provide that estimate to the"},{"speaker":"Marissa Taffer","startTime":1378.845,"endTime":1382.835,"body":"client and saying, in this"},{"speaker":"Marissa Taffer","startTime":1378.845,"endTime":1382.835,"body":"project, we think we need 300"},{"speaker":"Marissa Taffer","startTime":1382.835,"endTime":1385.965,"body":"hours of project management"},{"speaker":"Marissa Taffer","startTime":1382.835,"endTime":1385.965,"body":"over however many months."},{"speaker":"Marissa Taffer","startTime":1386.395,"endTime":1388.835,"body":"I can figure out what that"},{"speaker":"Marissa Taffer","startTime":1386.395,"endTime":1388.835,"body":"might look like on a weekly"},{"speaker":"Marissa Taffer","startTime":1388.835,"endTime":1391.455,"body":"basis, even though some weeks"},{"speaker":"Marissa Taffer","startTime":1388.835,"endTime":1391.455,"body":"it might be zero and some weeks"},{"speaker":"Marissa Taffer","startTime":1391.455,"endTime":1393.395,"body":"it might be, double the average."},{"speaker":"Marissa Taffer","startTime":1393.535,"endTime":1396.295,"body":"That also would work for me,"},{"speaker":"Marissa Taffer","startTime":1393.535,"endTime":1396.295,"body":"as long as you're agreeing"},{"speaker":"Marissa Taffer","startTime":1396.295,"endTime":1398.405,"body":"that you're going to pay"},{"speaker":"Marissa Taffer","startTime":1396.295,"endTime":1398.405,"body":"out at least that number."},{"speaker":"Marissa Taffer","startTime":1398.665,"endTime":1401.235,"body":"It keeps you knowing what you"},{"speaker":"Marissa Taffer","startTime":1398.665,"endTime":1401.235,"body":"need to pay for the resource,"},{"speaker":"Marissa Taffer","startTime":1401.235,"endTime":1403.795,"body":"it keeps me knowing, what I"},{"speaker":"Marissa Taffer","startTime":1401.235,"endTime":1403.795,"body":"should and shouldn't be doing."},{"speaker":"Marissa Taffer","startTime":1403.795,"endTime":1406.0049999999999,"body":"It's almost like Tetris,"},{"speaker":"Marissa Taffer","startTime":1403.795,"endTime":1406.0049999999999,"body":"I want to maximize my"},{"speaker":"Marissa Taffer","startTime":1406.0049999999999,"endTime":1407.445,"body":"time as much as possible."},{"speaker":"Marissa Taffer","startTime":1407.595,"endTime":1410.065,"body":"I have a clause in some of"},{"speaker":"Marissa Taffer","startTime":1407.595,"endTime":1410.065,"body":"my contracts to this end."},{"speaker":"Marissa Taffer","startTime":1410.135,"endTime":1413.2649999999999,"body":"I almost never enforce it"},{"speaker":"Marissa Taffer","startTime":1410.135,"endTime":1413.2649999999999,"body":"unless it's becoming a problem."},{"speaker":"Marissa Taffer","startTime":1413.425,"endTime":1415.665,"body":"And that is if you schedule"},{"speaker":"Marissa Taffer","startTime":1413.425,"endTime":1415.665,"body":"a meeting with me, and you"},{"speaker":"Marissa Taffer","startTime":1415.665,"endTime":1419.075,"body":"don't cancel it 48 hours"},{"speaker":"Marissa Taffer","startTime":1415.665,"endTime":1419.075,"body":"before the meeting, I will"},{"speaker":"Marissa Taffer","startTime":1419.075,"endTime":1420.285,"body":"charge you for the time."},{"speaker":"Marissa Taffer","startTime":1420.57,"endTime":1424.07,"body":"Because it's hard for me to"},{"speaker":"Marissa Taffer","startTime":1420.57,"endTime":1424.07,"body":"juggle my schedule around that."},{"speaker":"Marissa Taffer","startTime":1424.23,"endTime":1427.1499999999999,"body":"I also put in that it is"},{"speaker":"Marissa Taffer","startTime":1424.23,"endTime":1427.1499999999999,"body":"way that charges waived at"},{"speaker":"Marissa Taffer","startTime":1427.1499999999999,"endTime":1428.27,"body":"the consultant's discretion."},{"speaker":"Marissa Taffer","startTime":1428.27,"endTime":1431.1,"body":"So if you wake up and your"},{"speaker":"Marissa Taffer","startTime":1428.27,"endTime":1431.1,"body":"child is sick or something"},{"speaker":"Marissa Taffer","startTime":1431.1,"endTime":1433.62,"body":"like that happens, and"},{"speaker":"Marissa Taffer","startTime":1431.1,"endTime":1433.62,"body":"it's a one off, I wouldn't"},{"speaker":"Marissa Taffer","startTime":1433.6399999999999,"endTime":1434.86,"body":"charge someone for that."},{"speaker":"Marissa Taffer","startTime":1435.01,"endTime":1438.3799999999999,"body":"However, I also had a"},{"speaker":"Marissa Taffer","startTime":1435.01,"endTime":1438.3799999999999,"body":"client who, it was a"},{"speaker":"Marissa Taffer","startTime":1438.3899999999999,"endTime":1439.61,"body":"client of my client."},{"speaker":"Marissa Taffer","startTime":1439.61,"endTime":1442.74,"body":"And on the regular 5 or 10"},{"speaker":"Marissa Taffer","startTime":1439.61,"endTime":1442.74,"body":"minutes before a meeting,"},{"speaker":"Marissa Taffer","startTime":1442.74,"endTime":1443.44,"body":"I would get a message."},{"speaker":"Marissa Taffer","startTime":1443.44,"endTime":1444.76,"body":"Hey, can we move"},{"speaker":"Marissa Taffer","startTime":1443.44,"endTime":1444.76,"body":"this back an hour?"},{"speaker":"Marissa Taffer","startTime":1444.76,"endTime":1447.72,"body":"Hey, I'm like, how do you"},{"speaker":"Marissa Taffer","startTime":1444.76,"endTime":1447.72,"body":"manage a schedule this way?"},{"speaker":"Marissa Taffer","startTime":1447.965,"endTime":1449.385,"body":"Because I cannot."},{"speaker":"Galen Low","startTime":1449.625,"endTime":1451.075,"body":"This is why they"},{"speaker":"Galen Low","startTime":1449.625,"endTime":1451.075,"body":"needed a project manager."},{"speaker":"Marissa Taffer","startTime":1451.805,"endTime":1453.415,"body":"So this"},{"speaker":"Marissa Taffer","startTime":1451.805,"endTime":1453.415,"body":"is why the clause exists."},{"speaker":"Marissa Taffer","startTime":1453.415,"endTime":1455.205,"body":"Like I said, and I tell"},{"speaker":"Marissa Taffer","startTime":1453.415,"endTime":1455.205,"body":"clients like, this is"},{"speaker":"Marissa Taffer","startTime":1455.205,"endTime":1456.115,"body":"not for the one off."},{"speaker":"Marissa Taffer","startTime":1456.115,"endTime":1456.845,"body":"Your kid got sick."},{"speaker":"Marissa Taffer","startTime":1456.845,"endTime":1459.105,"body":"This is for the people that"},{"speaker":"Marissa Taffer","startTime":1456.845,"endTime":1459.105,"body":"are going to do this to me."},{"speaker":"Marissa Taffer","startTime":1459.375,"endTime":1460.235,"body":"I'm in time again."},{"speaker":"Marissa Taffer","startTime":1460.245,"endTime":1462.865,"body":"And generally those are"},{"speaker":"Marissa Taffer","startTime":1460.245,"endTime":1462.865,"body":"the clients that after a"},{"speaker":"Marissa Taffer","startTime":1462.865,"endTime":1465.075,"body":"couple of these, we have to"},{"speaker":"Marissa Taffer","startTime":1462.865,"endTime":1465.075,"body":"have another more serious"},{"speaker":"Marissa Taffer","startTime":1465.085,"endTime":1467.855,"body":"conversation about if and how"},{"speaker":"Marissa Taffer","startTime":1465.085,"endTime":1467.855,"body":"we continue to work together."},{"speaker":"Marissa Taffer","startTime":1467.995,"endTime":1471.395,"body":"So those are clauses that to me,"},{"speaker":"Marissa Taffer","startTime":1467.995,"endTime":1471.395,"body":"I think sometimes I get a lot of"},{"speaker":"Marissa Taffer","startTime":1471.395,"endTime":1473.615,"body":"pushback on those because people"},{"speaker":"Marissa Taffer","startTime":1471.395,"endTime":1473.615,"body":"don't understand until they've"},{"speaker":"Marissa Taffer","startTime":1473.615,"endTime":1474.665,"body":"been on this side of the table."},{"speaker":"Marissa Taffer","startTime":1474.665,"endTime":1478.28,"body":"And they're like, Oh, yeah,"},{"speaker":"Marissa Taffer","startTime":1474.665,"endTime":1478.28,"body":"that's why she does that."},{"speaker":"Galen Low","startTime":1478.74,"endTime":1480.05,"body":"I mean, talk me"},{"speaker":"Galen Low","startTime":1478.74,"endTime":1480.05,"body":"through that because like"},{"speaker":"Galen Low","startTime":1480.05,"endTime":1482.34,"body":"I think in my head, the"},{"speaker":"Galen Low","startTime":1480.05,"endTime":1482.34,"body":"first bit of it when you're"},{"speaker":"Galen Low","startTime":1482.35,"endTime":1484.45,"body":"talking about, yeah, I need"},{"speaker":"Galen Low","startTime":1482.35,"endTime":1484.45,"body":"to plan my work and I'm"},{"speaker":"Galen Low","startTime":1484.45,"endTime":1485.27,"body":"like, yeah, that makes sense."},{"speaker":"Galen Low","startTime":1485.32,"endTime":1486.61,"body":"This is your livelihood, right?"},{"speaker":"Galen Low","startTime":1486.61,"endTime":1488.29,"body":"And I think there's a level"},{"speaker":"Galen Low","startTime":1486.61,"endTime":1488.29,"body":"of empathy that should"},{"speaker":"Galen Low","startTime":1488.29,"endTime":1491.59,"body":"happen in any partnership"},{"speaker":"Galen Low","startTime":1488.29,"endTime":1491.59,"body":"where it's okay, yes, I know"},{"speaker":"Galen Low","startTime":1491.59,"endTime":1492.6299999999999,"body":"I'm not your only client."},{"speaker":"Galen Low","startTime":1492.925,"endTime":1495.915,"body":"I know that, if I'm booking"},{"speaker":"Galen Low","startTime":1492.925,"endTime":1495.915,"body":"20 hours of your week instead"},{"speaker":"Galen Low","startTime":1495.915,"endTime":1498.305,"body":"of 15, that means it's five"},{"speaker":"Galen Low","startTime":1495.915,"endTime":1498.305,"body":"coming from your other client,"},{"speaker":"Galen Low","startTime":1498.575,"endTime":1501.215,"body":"and it could be potentially,"},{"speaker":"Galen Low","startTime":1498.575,"endTime":1501.215,"body":"something that I'm going to say"},{"speaker":"Galen Low","startTime":1501.215,"endTime":1503.725,"body":"I'm not paying for, which is"},{"speaker":"Galen Low","startTime":1501.215,"endTime":1503.725,"body":"going to impact your livelihood."},{"speaker":"Galen Low","startTime":1503.745,"endTime":1506.565,"body":"So even just that mutual"},{"speaker":"Galen Low","startTime":1503.745,"endTime":1506.565,"body":"respect of, okay, yeah, you"},{"speaker":"Galen Low","startTime":1506.595,"endTime":1509.465,"body":"are earning a living and"},{"speaker":"Galen Low","startTime":1506.595,"endTime":1509.465,"body":"we are running a business."},{"speaker":"Galen Low","startTime":1509.81,"endTime":1512.77,"body":"You know, it's not the same"},{"speaker":"Galen Low","startTime":1509.81,"endTime":1512.77,"body":"as some of the other things"},{"speaker":"Galen Low","startTime":1512.77,"endTime":1515.02,"body":"that I think is where the"},{"speaker":"Galen Low","startTime":1512.77,"endTime":1515.02,"body":"pushback comes from, which"},{"speaker":"Galen Low","startTime":1515.02,"endTime":1516.12,"body":"is your dentist, right?"},{"speaker":"Galen Low","startTime":1516.17,"endTime":1518.05,"body":"I used to go to a dentist"},{"speaker":"Galen Low","startTime":1516.17,"endTime":1518.05,"body":"that was, pretty it had"},{"speaker":"Galen Low","startTime":1518.05,"endTime":1519.37,"body":"that sort of high end feel."},{"speaker":"Galen Low","startTime":1519.45,"endTime":1520.93,"body":"It wasn't by choice,"},{"speaker":"Galen Low","startTime":1519.45,"endTime":1520.93,"body":"it was just nearby."},{"speaker":"Galen Low","startTime":1521.06,"endTime":1524.16,"body":"And you definitely got that vibe"},{"speaker":"Galen Low","startTime":1521.06,"endTime":1524.16,"body":"that was like, yeah, no shows"},{"speaker":"Galen Low","startTime":1524.16,"endTime":1525.21,"body":"are a hundred bucks or whatever."},{"speaker":"Galen Low","startTime":1525.21,"endTime":1527.694,"body":"And you're like, I get"},{"speaker":"Galen Low","startTime":1525.21,"endTime":1527.694,"body":"that I should pay a fee"},{"speaker":"Galen Low","startTime":1527.885,"endTime":1529.335,"body":"because I didn't show up."},{"speaker":"Galen Low","startTime":1529.475,"endTime":1531.045,"body":"I think that makes"},{"speaker":"Galen Low","startTime":1529.475,"endTime":1531.045,"body":"business sense to me."},{"speaker":"Galen Low","startTime":1531.105,"endTime":1532.955,"body":"But then there's this"},{"speaker":"Galen Low","startTime":1531.105,"endTime":1532.955,"body":"whole sort of paying"},{"speaker":"Galen Low","startTime":1532.955,"endTime":1534.045,"body":"money for nothing, right?"},{"speaker":"Galen Low","startTime":1534.055,"endTime":1536.485,"body":"So like minimum five hours and"},{"speaker":"Galen Low","startTime":1534.055,"endTime":1536.485,"body":"if you don't use, well, if I'm"},{"speaker":"Galen Low","startTime":1536.485,"endTime":1538.835,"body":"not using five hours and I'm"},{"speaker":"Galen Low","startTime":1536.485,"endTime":1538.835,"body":"gonna be, throwing money into a"},{"speaker":"Galen Low","startTime":1538.855,"endTime":1541.465,"body":"black hole, which, good luck not"},{"speaker":"Galen Low","startTime":1538.855,"endTime":1541.465,"body":"using five hours of a project"},{"speaker":"Galen Low","startTime":1541.495,"endTime":1542.485,"body":"manager's time during a project."},{"speaker":"Galen Low","startTime":1542.875,"endTime":1542.965,"body":"Right?"},{"speaker":"Galen Low","startTime":1542.965,"endTime":1543.835,"body":"This is the other thing."},{"speaker":"Galen Low","startTime":1544.695,"endTime":1547.675,"body":"The other one is just that sort"},{"speaker":"Galen Low","startTime":1544.695,"endTime":1547.675,"body":"of policing feeling, right?"},{"speaker":"Galen Low","startTime":1547.675,"endTime":1550.075,"body":"Not policing as in like law"},{"speaker":"Galen Low","startTime":1547.675,"endTime":1550.075,"body":"enforcement, but policing as"},{"speaker":"Galen Low","startTime":1550.075,"endTime":1553.065,"body":"in someone's like laying down"},{"speaker":"Galen Low","startTime":1550.075,"endTime":1553.065,"body":"the law with you to be like,"},{"speaker":"Galen Low","startTime":1553.22,"endTime":1555.47,"body":"Yes, and if you do something"},{"speaker":"Galen Low","startTime":1553.22,"endTime":1555.47,"body":"wrong, I'm going to slap your"},{"speaker":"Galen Low","startTime":1555.47,"endTime":1556.48,"body":"hand and it's gonna hurt."},{"speaker":"Galen Low","startTime":1556.67,"endTime":1558.8999999999999,"body":"And I think sometimes people"},{"speaker":"Galen Low","startTime":1556.67,"endTime":1558.8999999999999,"body":"just don't like to hear that."},{"speaker":"Galen Low","startTime":1559.33,"endTime":1561.12,"body":"Is that kind of where"},{"speaker":"Galen Low","startTime":1559.33,"endTime":1561.12,"body":"some of the pushback is"},{"speaker":"Galen Low","startTime":1561.12,"endTime":1561.96,"body":"or where is the pushback?"},{"speaker":"Marissa Taffer","startTime":1562.3999999999999,"endTime":1563.28,"body":"I think"},{"speaker":"Marissa Taffer","startTime":1562.3999999999999,"endTime":1563.28,"body":"it's a little bit of"},{"speaker":"Marissa Taffer","startTime":1563.28,"endTime":1564.83,"body":"exactly what you're saying."},{"speaker":"Marissa Taffer","startTime":1565.02,"endTime":1566.54,"body":"I think it's just"},{"speaker":"Marissa Taffer","startTime":1565.02,"endTime":1566.54,"body":"sometimes comes from a"},{"speaker":"Marissa Taffer","startTime":1566.54,"endTime":1570.115,"body":"like lack of understanding"},{"speaker":"Marissa Taffer","startTime":1566.54,"endTime":1570.115,"body":"of how it all works."},{"speaker":"Marissa Taffer","startTime":1570.345,"endTime":1572.235,"body":"And I know we had talked"},{"speaker":"Marissa Taffer","startTime":1570.345,"endTime":1572.235,"body":"about talking a little bit"},{"speaker":"Marissa Taffer","startTime":1572.235,"endTime":1573.975,"body":"about this later, but I'm"},{"speaker":"Marissa Taffer","startTime":1572.235,"endTime":1573.975,"body":"going to bring it up now."},{"speaker":"Marissa Taffer","startTime":1573.975,"endTime":1577.0149999999999,"body":"I had a client once ask me,"},{"speaker":"Marissa Taffer","startTime":1573.975,"endTime":1577.0149999999999,"body":"they'd never worked with a"},{"speaker":"Marissa Taffer","startTime":1577.0149999999999,"endTime":1579.665,"body":"contract PM and they said,"},{"speaker":"Marissa Taffer","startTime":1577.0149999999999,"endTime":1579.665,"body":"so how does this work?"},{"speaker":"Marissa Taffer","startTime":1579.665,"endTime":1582.365,"body":"Do you like block out"},{"speaker":"Marissa Taffer","startTime":1579.665,"endTime":1582.365,"body":"time on your schedule?"},{"speaker":"Marissa Taffer","startTime":1582.365,"endTime":1584.285,"body":"Like you work for us on"},{"speaker":"Marissa Taffer","startTime":1582.365,"endTime":1584.285,"body":"Monday, Wednesday, and Friday"},{"speaker":"Marissa Taffer","startTime":1584.285,"endTime":1585.785,"body":"from 12 to 2 or whatever."},{"speaker":"Marissa Taffer","startTime":1585.785,"endTime":1588.375,"body":"And I was like, first of"},{"speaker":"Marissa Taffer","startTime":1585.785,"endTime":1588.375,"body":"all, no, that's veering"},{"speaker":"Marissa Taffer","startTime":1588.375,"endTime":1589.935,"body":"into illegal territory."},{"speaker":"Marissa Taffer","startTime":1589.935,"endTime":1591.745,"body":"If my contract is going"},{"speaker":"Marissa Taffer","startTime":1589.935,"endTime":1591.745,"body":"to tell me when and where"},{"speaker":"Marissa Taffer","startTime":1591.745,"endTime":1594.155,"body":"I have to work, that is"},{"speaker":"Marissa Taffer","startTime":1591.745,"endTime":1594.155,"body":"an employment contract,"},{"speaker":"Marissa Taffer","startTime":1594.475,"endTime":1599.37,"body":"not a like freelance 1099"},{"speaker":"Marissa Taffer","startTime":1594.475,"endTime":1599.37,"body":"independent contractor contract."},{"speaker":"Marissa Taffer","startTime":1599.71,"endTime":1602.49,"body":"So I talked them through"},{"speaker":"Marissa Taffer","startTime":1599.71,"endTime":1602.49,"body":"how I do my scheduling."},{"speaker":"Marissa Taffer","startTime":1602.49,"endTime":1605.8999999999999,"body":"And there was this like aha"},{"speaker":"Marissa Taffer","startTime":1602.49,"endTime":1605.8999999999999,"body":"moment of, Oh, that actually"},{"speaker":"Marissa Taffer","startTime":1605.8999999999999,"endTime":1606.72,"body":"makes a lot of sense."},{"speaker":"Marissa Taffer","startTime":1606.79,"endTime":1608.52,"body":"I hadn't thought"},{"speaker":"Marissa Taffer","startTime":1606.79,"endTime":1608.52,"body":"about it like that."},{"speaker":"Marissa Taffer","startTime":1608.55,"endTime":1610.44,"body":"So I think that's where it"},{"speaker":"Marissa Taffer","startTime":1608.55,"endTime":1610.44,"body":"comes from I've never really"},{"speaker":"Marissa Taffer","startTime":1610.44,"endTime":1611.74,"body":"felt like it comes from malice."},{"speaker":"Marissa Taffer","startTime":1612.0,"endTime":1614.01,"body":"And when it comes to the"},{"speaker":"Marissa Taffer","startTime":1612.0,"endTime":1614.01,"body":"policing stuff, I consider"},{"speaker":"Marissa Taffer","startTime":1614.01,"endTime":1615.96,"body":"the contract, like the"},{"speaker":"Marissa Taffer","startTime":1614.01,"endTime":1615.96,"body":"worst case scenario stuff."},{"speaker":"Marissa Taffer","startTime":1615.96,"endTime":1616.79,"body":"It's a prenup."},{"speaker":"Marissa Taffer","startTime":1616.83,"endTime":1619.57,"body":"It's if something is going"},{"speaker":"Marissa Taffer","startTime":1616.83,"endTime":1619.57,"body":"wrong, this is what we agreed"},{"speaker":"Marissa Taffer","startTime":1619.59,"endTime":1620.8899999999999,"body":"to when things were good."},{"speaker":"Marissa Taffer","startTime":1621.11,"endTime":1624.1499999999999,"body":"It's not meant to be punitive I"},{"speaker":"Marissa Taffer","startTime":1621.11,"endTime":1624.1499999999999,"body":"have this clause in my contract,"},{"speaker":"Marissa Taffer","startTime":1624.16,"endTime":1626.82,"body":"I think I've enforced it once,"},{"speaker":"Marissa Taffer","startTime":1624.16,"endTime":1626.82,"body":"and it was because it was"},{"speaker":"Marissa Taffer","startTime":1626.82,"endTime":1628.99,"body":"like massive problem behavior."},{"speaker":"Marissa Taffer","startTime":1629.18,"endTime":1632.97,"body":"It's not there for the"},{"speaker":"Marissa Taffer","startTime":1629.18,"endTime":1632.97,"body":"everyday life happening"},{"speaker":"Marissa Taffer","startTime":1632.98,"endTime":1634.95,"body":"stuff that we know is going"},{"speaker":"Marissa Taffer","startTime":1632.98,"endTime":1634.95,"body":"to happen, especially over a"},{"speaker":"Marissa Taffer","startTime":1634.95,"endTime":1636.32,"body":"three to six month project."},{"speaker":"Marissa Taffer","startTime":1636.545,"endTime":1638.075,"body":"A meeting is going"},{"speaker":"Marissa Taffer","startTime":1636.545,"endTime":1638.075,"body":"to get pushed."},{"speaker":"Marissa Taffer","startTime":1638.115,"endTime":1639.855,"body":"Somebody is going to ask"},{"speaker":"Marissa Taffer","startTime":1638.115,"endTime":1639.855,"body":"if they can reschedule."},{"speaker":"Marissa Taffer","startTime":1640.0049999999999,"endTime":1641.435,"body":"That is not a big deal."},{"speaker":"Marissa Taffer","startTime":1641.455,"endTime":1645.235,"body":"My issue would come in when"},{"speaker":"Marissa Taffer","startTime":1641.455,"endTime":1645.235,"body":"it's consistent and sustained."},{"speaker":"Marissa Taffer","startTime":1645.455,"endTime":1648.685,"body":"But I also don't have a magic"},{"speaker":"Marissa Taffer","startTime":1645.455,"endTime":1648.685,"body":"number of, well, it could happen"},{"speaker":"Marissa Taffer","startTime":1648.685,"endTime":1650.2549999999999,"body":"three times and I won't get mad."},{"speaker":"Marissa Taffer","startTime":1650.2549999999999,"endTime":1652.955,"body":"But on the full time,"},{"speaker":"Marissa Taffer","startTime":1650.2549999999999,"endTime":1652.955,"body":"now I'm like up to here."},{"speaker":"Marissa Taffer","startTime":1653.22,"endTime":1656.1499999999999,"body":"So, it's just there"},{"speaker":"Marissa Taffer","startTime":1653.22,"endTime":1656.1499999999999,"body":"for protection."},{"speaker":"Marissa Taffer","startTime":1656.43,"endTime":1659.35,"body":"If things are going sideways, we"},{"speaker":"Marissa Taffer","startTime":1656.43,"endTime":1659.35,"body":"need to know what to do, and we"},{"speaker":"Marissa Taffer","startTime":1659.35,"endTime":1662.53,"body":"want to have that agreement in"},{"speaker":"Marissa Taffer","startTime":1659.35,"endTime":1662.53,"body":"place before that ever happens."},{"speaker":"Marissa Taffer","startTime":1662.85,"endTime":1665.71,"body":"And in the almost six years"},{"speaker":"Marissa Taffer","startTime":1662.85,"endTime":1665.71,"body":"I've been running this business,"},{"speaker":"Marissa Taffer","startTime":1666.1499999999999,"endTime":1669.44,"body":"I've had to really hammer"},{"speaker":"Marissa Taffer","startTime":1666.1499999999999,"endTime":1669.44,"body":"on the contract very little."},{"speaker":"Galen Low","startTime":1669.85,"endTime":1672.92,"body":"Okay, that's good,"},{"speaker":"Galen Low","startTime":1669.85,"endTime":1672.92,"body":"because, like, when you talk"},{"speaker":"Galen Low","startTime":1672.92,"endTime":1674.8899999999999,"body":"me through it, I'm like,"},{"speaker":"Galen Low","startTime":1672.92,"endTime":1674.8899999999999,"body":"oh yeah, that makes sense."},{"speaker":"Galen Low","startTime":1674.95,"endTime":1678.1499999999999,"body":"And then I remember, right,"},{"speaker":"Galen Low","startTime":1674.95,"endTime":1678.1499999999999,"body":"that the scariest, most severe"},{"speaker":"Galen Low","startTime":1678.1499999999999,"endTime":1680.49,"body":"language of a relationship,"},{"speaker":"Galen Low","startTime":1678.1499999999999,"endTime":1680.49,"body":"of a business relationship,"},{"speaker":"Galen Low","startTime":1680.49,"endTime":1683.1399999999999,"body":"well, or to your point, to a"},{"speaker":"Galen Low","startTime":1680.49,"endTime":1683.1399999999999,"body":"non-business relationship, is"},{"speaker":"Galen Low","startTime":1683.1399999999999,"endTime":1686.82,"body":"gonna be in that contract, and"},{"speaker":"Galen Low","startTime":1683.1399999999999,"endTime":1686.82,"body":"it is a worst case scenario,"},{"speaker":"Galen Low","startTime":1686.82,"endTime":1689.72,"body":"and it is to protect either"},{"speaker":"Galen Low","startTime":1686.82,"endTime":1689.72,"body":"party if the worst should"},{"speaker":"Galen Low","startTime":1689.72,"endTime":1692.55,"body":"happen, but the intention"},{"speaker":"Galen Low","startTime":1689.72,"endTime":1692.55,"body":"should, at that point, hint"},{"speaker":"Galen Low","startTime":1692.97,"endTime":1694.59,"body":"still be to make things go well."},{"speaker":"Galen Low","startTime":1694.6,"endTime":1697.41,"body":"And if it's not, then that's"},{"speaker":"Galen Low","startTime":1694.6,"endTime":1697.41,"body":"probably a good sign that you"},{"speaker":"Galen Low","startTime":1697.41,"endTime":1700.8,"body":"might not be ready to bring"},{"speaker":"Galen Low","startTime":1697.41,"endTime":1700.8,"body":"on someone on contract because"},{"speaker":"Galen Low","startTime":1700.8,"endTime":1703.6499999999999,"body":"you're not at that level of"},{"speaker":"Galen Low","startTime":1700.8,"endTime":1703.6499999999999,"body":"trusting it enough that you"},{"speaker":"Galen Low","startTime":1703.6499999999999,"endTime":1705.31,"body":"will let it actually happen."},{"speaker":"Galen Low","startTime":1705.45,"endTime":1708.05,"body":"You had mentioned earlier in"},{"speaker":"Galen Low","startTime":1705.45,"endTime":1708.05,"body":"the green room about, it's like"},{"speaker":"Galen Low","startTime":1708.05,"endTime":1710.48,"body":"clients who sort of micromanage"},{"speaker":"Galen Low","startTime":1708.05,"endTime":1710.48,"body":"or kind of breathing down"},{"speaker":"Galen Low","startTime":1710.48,"endTime":1712.47,"body":"your neck or, to your point,"},{"speaker":"Galen Low","startTime":1710.48,"endTime":1712.47,"body":"trying to like, see if they"},{"speaker":"Galen Low","startTime":1712.47,"endTime":1715.3,"body":"can dictate your schedule"},{"speaker":"Galen Low","startTime":1712.47,"endTime":1715.3,"body":"to make it work for them."},{"speaker":"Galen Low","startTime":1715.52,"endTime":1718.3799999999999,"body":"And it's always coming from that"},{"speaker":"Galen Low","startTime":1715.52,"endTime":1718.3799999999999,"body":"place of because I don't really,"},{"speaker":"Galen Low","startTime":1718.43,"endTime":1721.45,"body":"a) know what I want, and b)"},{"speaker":"Galen Low","startTime":1718.43,"endTime":1721.45,"body":"trust that you know what I want"},{"speaker":"Galen Low","startTime":1721.46,"endTime":1724.24,"body":"because I don't, and are going"},{"speaker":"Galen Low","startTime":1721.46,"endTime":1724.24,"body":"to do the thing that I expect,"},{"speaker":"Galen Low","startTime":1724.33,"endTime":1725.75,"body":"which I can't articulate yet."},{"speaker":"Galen Low","startTime":1725.8799999999999,"endTime":1728.37,"body":"And it all comes to a head"},{"speaker":"Galen Low","startTime":1725.8799999999999,"endTime":1728.37,"body":"there, but just to your"},{"speaker":"Galen Low","startTime":1728.37,"endTime":1731.07,"body":"point, like that whole"},{"speaker":"Galen Low","startTime":1728.37,"endTime":1731.07,"body":"education up front can go a"},{"speaker":"Galen Low","startTime":1731.07,"endTime":1733.424,"body":"long way because a contract"},{"speaker":"Galen Low","startTime":1731.07,"endTime":1733.424,"body":"can be a pretty scary thing."},{"speaker":"Marissa Taffer","startTime":1733.655,"endTime":1734.535,"body":"Yeah, absolutely."},{"speaker":"Marissa Taffer","startTime":1734.535,"endTime":1736.205,"body":"And the other one we were"},{"speaker":"Marissa Taffer","startTime":1734.535,"endTime":1736.205,"body":"talking about in the green"},{"speaker":"Marissa Taffer","startTime":1736.205,"endTime":1740.225,"body":"room that I did want to bring"},{"speaker":"Marissa Taffer","startTime":1736.205,"endTime":1740.225,"body":"up is the one around a lot of"},{"speaker":"Marissa Taffer","startTime":1740.325,"endTime":1742.485,"body":"like we were talking about, is"},{"speaker":"Marissa Taffer","startTime":1740.325,"endTime":1742.485,"body":"it on your paper or my paper?"},{"speaker":"Marissa Taffer","startTime":1742.5249999999999,"endTime":1744.495,"body":"When it's on other people's"},{"speaker":"Marissa Taffer","startTime":1742.5249999999999,"endTime":1744.495,"body":"paper, there's usually"},{"speaker":"Marissa Taffer","startTime":1744.495,"endTime":1747.125,"body":"some pretty scary language"},{"speaker":"Marissa Taffer","startTime":1744.495,"endTime":1747.125,"body":"around like non-compete."},{"speaker":"Marissa Taffer","startTime":1747.315,"endTime":1750.045,"body":"I am a project management"},{"speaker":"Marissa Taffer","startTime":1747.315,"endTime":1750.045,"body":"consultant specializing"},{"speaker":"Marissa Taffer","startTime":1750.045,"endTime":1752.085,"body":"in working with, marketing"},{"speaker":"Marissa Taffer","startTime":1750.045,"endTime":1752.085,"body":"departments and agencies."},{"speaker":"Marissa Taffer","startTime":1752.165,"endTime":1754.5249999999999,"body":"If you want me to sign something"},{"speaker":"Marissa Taffer","startTime":1752.165,"endTime":1754.5249999999999,"body":"that says I cannot work with"},{"speaker":"Marissa Taffer","startTime":1754.615,"endTime":1757.945,"body":"other marketing departments or"},{"speaker":"Marissa Taffer","startTime":1754.615,"endTime":1757.945,"body":"agencies, I will not sign that."},{"speaker":"Marissa Taffer","startTime":1758.155,"endTime":1761.2649999999999,"body":"And I think it's a bad"},{"speaker":"Marissa Taffer","startTime":1758.155,"endTime":1761.2649999999999,"body":"clause for both sides."},{"speaker":"Marissa Taffer","startTime":1761.295,"endTime":1765.205,"body":"First of all, I do have a"},{"speaker":"Marissa Taffer","startTime":1761.295,"endTime":1765.205,"body":"very strict non-disclosure."},{"speaker":"Marissa Taffer","startTime":1765.595,"endTime":1768.165,"body":"So again, I've talked about"},{"speaker":"Marissa Taffer","startTime":1765.595,"endTime":1768.165,"body":"some examples here and there."},{"speaker":"Marissa Taffer","startTime":1768.165,"endTime":1769.635,"body":"I've never said anybody's name."},{"speaker":"Marissa Taffer","startTime":1769.635,"endTime":1771.215,"body":"I've never dived into specifics."},{"speaker":"Marissa Taffer","startTime":1771.35,"endTime":1773.6399999999999,"body":"You cannot figure out"},{"speaker":"Marissa Taffer","startTime":1771.35,"endTime":1773.6399999999999,"body":"who I'm talking about."},{"speaker":"Marissa Taffer","startTime":1773.75,"endTime":1776.3,"body":"I don't want you to be"},{"speaker":"Marissa Taffer","startTime":1773.75,"endTime":1776.3,"body":"able to because of very"},{"speaker":"Marissa Taffer","startTime":1776.3,"endTime":1777.81,"body":"strict non-disclosure."},{"speaker":"Marissa Taffer","startTime":1777.83,"endTime":1780.35,"body":"Unless I have something"},{"speaker":"Marissa Taffer","startTime":1777.83,"endTime":1780.35,"body":"expressly from a client in"},{"speaker":"Marissa Taffer","startTime":1780.35,"endTime":1783.06,"body":"writing, I will never tell"},{"speaker":"Marissa Taffer","startTime":1780.35,"endTime":1783.06,"body":"anybody about what we did"},{"speaker":"Marissa Taffer","startTime":1783.07,"endTime":1786.36,"body":"about your business, about"},{"speaker":"Marissa Taffer","startTime":1783.07,"endTime":1786.36,"body":"anything, unless if you publicly"},{"speaker":"Marissa Taffer","startTime":1786.36,"endTime":1788.49,"body":"shout out that we finished a"},{"speaker":"Marissa Taffer","startTime":1786.36,"endTime":1788.49,"body":"project on LinkedIn and you"},{"speaker":"Marissa Taffer","startTime":1788.49,"endTime":1790.43,"body":"want to do kudos like that,"},{"speaker":"Marissa Taffer","startTime":1788.49,"endTime":1790.43,"body":"I think that's fabulous."},{"speaker":"Marissa Taffer","startTime":1790.76,"endTime":1793.93,"body":"But I hold my non-disclosure"},{"speaker":"Marissa Taffer","startTime":1790.76,"endTime":1793.93,"body":"very, very, very"},{"speaker":"Marissa Taffer","startTime":1793.93,"endTime":1794.66,"body":"close to the best."},{"speaker":"Marissa Taffer","startTime":1795.17,"endTime":1798.22,"body":"However, I also have all"},{"speaker":"Marissa Taffer","startTime":1795.17,"endTime":1798.22,"body":"of this vast experience,"},{"speaker":"Marissa Taffer","startTime":1798.26,"endTime":1801.19,"body":"so I can give you better"},{"speaker":"Marissa Taffer","startTime":1798.26,"endTime":1801.19,"body":"advice based on what I know."},{"speaker":"Marissa Taffer","startTime":1801.43,"endTime":1803.18,"body":"I am not here to run"},{"speaker":"Marissa Taffer","startTime":1801.43,"endTime":1803.18,"body":"off with your clients."},{"speaker":"Marissa Taffer","startTime":1803.6,"endTime":1806.7,"body":"If that is the business"},{"speaker":"Marissa Taffer","startTime":1803.6,"endTime":1806.7,"body":"model that I was building,"},{"speaker":"Marissa Taffer","startTime":1806.74,"endTime":1808.37,"body":"I would not have a business."},{"speaker":"Marissa Taffer","startTime":1808.68,"endTime":1810.6299999999999,"body":"As long as I have, I would"},{"speaker":"Marissa Taffer","startTime":1808.68,"endTime":1810.6299999999999,"body":"not have clients that call"},{"speaker":"Marissa Taffer","startTime":1810.6299999999999,"endTime":1812.18,"body":"me for repeat contracts."},{"speaker":"Marissa Taffer","startTime":1812.58,"endTime":1816.48,"body":"So I would say to agency owners,"},{"speaker":"Marissa Taffer","startTime":1812.58,"endTime":1816.48,"body":"think about what you're really"},{"speaker":"Marissa Taffer","startTime":1816.48,"endTime":1819.41,"body":"asking for here and what you're"},{"speaker":"Marissa Taffer","startTime":1816.48,"endTime":1819.41,"body":"really asking for is that your"},{"speaker":"Marissa Taffer","startTime":1819.41,"endTime":1821.7,"body":"contract resources are not"},{"speaker":"Marissa Taffer","startTime":1819.41,"endTime":1821.7,"body":"running off with your clients."},{"speaker":"Marissa Taffer","startTime":1821.79,"endTime":1824.09,"body":"And that feels like a"},{"speaker":"Marissa Taffer","startTime":1821.79,"endTime":1824.09,"body":"pretty reasonable ask."},{"speaker":"Marissa Taffer","startTime":1824.24,"endTime":1826.21,"body":"However, there are times"},{"speaker":"Marissa Taffer","startTime":1824.24,"endTime":1826.21,"body":"where I offer several"},{"speaker":"Marissa Taffer","startTime":1826.21,"endTime":1827.06,"body":"different services."},{"speaker":"Marissa Taffer","startTime":1827.07,"endTime":1829.66,"body":"If I'm working with, an IT"},{"speaker":"Marissa Taffer","startTime":1827.07,"endTime":1829.66,"body":"department in a really, really"},{"speaker":"Marissa Taffer","startTime":1829.66,"endTime":1831.6,"body":"large company and the marketing"},{"speaker":"Marissa Taffer","startTime":1829.66,"endTime":1831.6,"body":"department comes to me, they"},{"speaker":"Marissa Taffer","startTime":1831.6499999999999,"endTime":1833.7,"body":"have no idea that I ever had"},{"speaker":"Marissa Taffer","startTime":1831.6499999999999,"endTime":1833.7,"body":"a relationship with that."},{"speaker":"Marissa Taffer","startTime":1833.71,"endTime":1835.99,"body":"It can get a little dicey"},{"speaker":"Marissa Taffer","startTime":1833.71,"endTime":1835.99,"body":"and we work through that"},{"speaker":"Marissa Taffer","startTime":1835.99,"endTime":1837.1499999999999,"body":"the best way we can."},{"speaker":"Marissa Taffer","startTime":1837.41,"endTime":1839.7,"body":"There's no guarantees"},{"speaker":"Marissa Taffer","startTime":1837.41,"endTime":1839.7,"body":"about where you might go."},{"speaker":"Marissa Taffer","startTime":1839.7,"endTime":1843.29,"body":"And, there have been contractors"},{"speaker":"Marissa Taffer","startTime":1839.7,"endTime":1843.29,"body":"who after some time have"},{"speaker":"Marissa Taffer","startTime":1843.29,"endTime":1844.8899999999999,"body":"gone and worked for a client."},{"speaker":"Marissa Taffer","startTime":1844.8999999999999,"endTime":1846.25,"body":"And I think that's really great."},{"speaker":"Marissa Taffer","startTime":1846.29,"endTime":1848.8999999999999,"body":"I think it's also like we talked"},{"speaker":"Marissa Taffer","startTime":1846.29,"endTime":1848.8999999999999,"body":"about a little bit before, it's"},{"speaker":"Marissa Taffer","startTime":1848.8999999999999,"endTime":1851.57,"body":"a good way to try something"},{"speaker":"Marissa Taffer","startTime":1848.8999999999999,"endTime":1851.57,"body":"on without going all in."},{"speaker":"Marissa Taffer","startTime":1851.59,"endTime":1853.41,"body":"And now, you like this"},{"speaker":"Marissa Taffer","startTime":1851.59,"endTime":1853.41,"body":"business, you like this"},{"speaker":"Marissa Taffer","startTime":1853.41,"endTime":1854.62,"body":"team, you like this group."},{"speaker":"Marissa Taffer","startTime":1854.71,"endTime":1857.24,"body":"So I think as much as we"},{"speaker":"Marissa Taffer","startTime":1854.71,"endTime":1857.24,"body":"can limit any of that, like"},{"speaker":"Marissa Taffer","startTime":1857.24,"endTime":1859.52,"body":"non-competing stuff, we should."},{"speaker":"Marissa Taffer","startTime":1859.75,"endTime":1861.22,"body":"I know in the US"},{"speaker":"Marissa Taffer","startTime":1859.75,"endTime":1861.22,"body":"they're starting to make"},{"speaker":"Marissa Taffer","startTime":1861.22,"endTime":1862.46,"body":"non-competes illegal."},{"speaker":"Marissa Taffer","startTime":1862.57,"endTime":1866.78,"body":"But also as a contractor, I hold"},{"speaker":"Marissa Taffer","startTime":1862.57,"endTime":1866.78,"body":"that non-disclosure very close."},{"speaker":"Marissa Taffer","startTime":1867.21,"endTime":1869.56,"body":"I also am not here to"},{"speaker":"Marissa Taffer","startTime":1867.21,"endTime":1869.56,"body":"squirrel into your client"},{"speaker":"Marissa Taffer","startTime":1869.56,"endTime":1871.19,"body":"roster and start running"},{"speaker":"Marissa Taffer","startTime":1869.56,"endTime":1871.19,"body":"off with your clients."},{"speaker":"Marissa Taffer","startTime":1871.2,"endTime":1871.86,"body":"It's not what I do."},{"speaker":"Marissa Taffer","startTime":1871.87,"endTime":1872.77,"body":"It's not what I want to do."},{"speaker":"Marissa Taffer","startTime":1872.77,"endTime":1874.26,"body":"It's not the business"},{"speaker":"Marissa Taffer","startTime":1872.77,"endTime":1874.26,"body":"that we're building."},{"speaker":"Galen Low","startTime":1874.45,"endTime":1874.93,"body":"It's funny."},{"speaker":"Galen Low","startTime":1874.93,"endTime":1876.55,"body":"Another thing you and I had"},{"speaker":"Galen Low","startTime":1874.93,"endTime":1876.55,"body":"talked about in a previous"},{"speaker":"Galen Low","startTime":1876.55,"endTime":1879.43,"body":"conversation is just this notion"},{"speaker":"Galen Low","startTime":1876.55,"endTime":1879.43,"body":"that, some of the laws don't"},{"speaker":"Galen Low","startTime":1879.43,"endTime":1881.06,"body":"understand your business model."},{"speaker":"Galen Low","startTime":1881.19,"endTime":1884.17,"body":"And, you're seeing things"},{"speaker":"Galen Low","startTime":1881.19,"endTime":1884.17,"body":"like the FTC moving towards"},{"speaker":"Galen Low","startTime":1884.19,"endTime":1885.23,"body":"banning non-competes."},{"speaker":"Galen Low","startTime":1885.25,"endTime":1887.68,"body":"And as that has come up in"},{"speaker":"Galen Low","startTime":1885.25,"endTime":1887.68,"body":"conversation more, everyone"},{"speaker":"Galen Low","startTime":1887.68,"endTime":1889.74,"body":"I talked to was like,"},{"speaker":"Galen Low","startTime":1887.68,"endTime":1889.74,"body":"Yeah, we, we just assume it"},{"speaker":"Galen Low","startTime":1889.74,"endTime":1891.23,"body":"can't be enforced anyways."},{"speaker":"Galen Low","startTime":1891.24,"endTime":1893.475,"body":"There's a lot of people just"},{"speaker":"Galen Low","startTime":1891.24,"endTime":1893.475,"body":"literally ignoring it, which"},{"speaker":"Galen Low","startTime":1893.475,"endTime":1896.035,"body":"is probably why they're moving"},{"speaker":"Galen Low","startTime":1893.475,"endTime":1896.035,"body":"to ban it because it's probably"},{"speaker":"Galen Low","startTime":1896.035,"endTime":1898.185,"body":"just one of those things that's,"},{"speaker":"Galen Low","startTime":1896.035,"endTime":1898.185,"body":"hey, yeah, maybe just not the"},{"speaker":"Galen Low","startTime":1898.185,"endTime":1901.235,"body":"right thing for today and also"},{"speaker":"Galen Low","startTime":1898.185,"endTime":1901.235,"body":"isn't enforceable anyways."},{"speaker":"Galen Low","startTime":1901.325,"endTime":1903.575,"body":"And it's just, causing"},{"speaker":"Galen Low","startTime":1901.325,"endTime":1903.575,"body":"grief, but you know, it"},{"speaker":"Galen Low","startTime":1903.575,"endTime":1907.175,"body":"comes back to this idea of"},{"speaker":"Galen Low","startTime":1903.575,"endTime":1907.175,"body":"like you as a consultant."},{"speaker":"Galen Low","startTime":1907.42,"endTime":1909.67,"body":"Of course your value"},{"speaker":"Galen Low","startTime":1907.42,"endTime":1909.67,"body":"is the knowledge you"},{"speaker":"Galen Low","startTime":1909.67,"endTime":1910.55,"body":"bring to the table."},{"speaker":"Galen Low","startTime":1910.6299999999999,"endTime":1913.33,"body":"And anyone who's hired a"},{"speaker":"Galen Low","startTime":1910.6299999999999,"endTime":1913.33,"body":"consultant before, anyone who's"},{"speaker":"Galen Low","startTime":1913.33,"endTime":1915.99,"body":"hired one of the big four to,"},{"speaker":"Galen Low","startTime":1913.33,"endTime":1915.99,"body":"work on their business, like"},{"speaker":"Galen Low","startTime":1915.99,"endTime":1917.5,"body":"that is what you're paying for."},{"speaker":"Galen Low","startTime":1917.68,"endTime":1919.73,"body":"No, they're not coming in and"},{"speaker":"Galen Low","startTime":1917.68,"endTime":1919.73,"body":"telling you how McDonald's"},{"speaker":"Galen Low","startTime":1919.73,"endTime":1922.53,"body":"makes a Big Mac sauce, but"},{"speaker":"Galen Low","startTime":1919.73,"endTime":1922.53,"body":"they are saying, yeah, we work"},{"speaker":"Galen Low","startTime":1922.53,"endTime":1925.36,"body":"with some of the big QSRs and"},{"speaker":"Galen Low","startTime":1922.53,"endTime":1925.36,"body":"they're doing this and, let's"},{"speaker":"Galen Low","startTime":1925.36,"endTime":1926.28,"body":"do something similar for you."},{"speaker":"Galen Low","startTime":1926.29,"endTime":1927.6499999999999,"body":"Let's help you compete in"},{"speaker":"Galen Low","startTime":1926.29,"endTime":1927.6499999999999,"body":"the marketplace because"},{"speaker":"Galen Low","startTime":1927.6499999999999,"endTime":1929.17,"body":"we know how this is done."},{"speaker":"Galen Low","startTime":1929.18,"endTime":1932.55,"body":"We've seen it from more than"},{"speaker":"Galen Low","startTime":1929.18,"endTime":1932.55,"body":"one angle, and that is a value."},{"speaker":"Galen Low","startTime":1932.6499999999999,"endTime":1934.6499999999999,"body":"And just to have some of"},{"speaker":"Galen Low","startTime":1932.6499999999999,"endTime":1934.6499999999999,"body":"these contracts where I"},{"speaker":"Galen Low","startTime":1934.6499999999999,"endTime":1936.62,"body":"imagine some of the clauses"},{"speaker":"Galen Low","startTime":1934.6499999999999,"endTime":1936.62,"body":"are actually brought in"},{"speaker":"Galen Low","startTime":1936.6299999999999,"endTime":1938.87,"body":"from, like you said, like"},{"speaker":"Galen Low","startTime":1936.6299999999999,"endTime":1938.87,"body":"from an employment contract,"},{"speaker":"Galen Low","startTime":1938.87,"endTime":1941.3899999999999,"body":"and it's just there without"},{"speaker":"Galen Low","startTime":1938.87,"endTime":1941.3899999999999,"body":"them understanding that your"},{"speaker":"Galen Low","startTime":1941.3899999999999,"endTime":1942.66,"body":"business model is different."},{"speaker":"Galen Low","startTime":1942.67,"endTime":1946.41,"body":"It is actually not the same as,"},{"speaker":"Galen Low","startTime":1942.67,"endTime":1946.41,"body":"it's probably in there because"},{"speaker":"Galen Low","startTime":1946.41,"endTime":1949.59,"body":"they're like, okay, well, what"},{"speaker":"Galen Low","startTime":1946.41,"endTime":1949.59,"body":"if we hire a professional and"},{"speaker":"Galen Low","startTime":1949.59,"endTime":1951.59,"body":"then, you know, they stay for"},{"speaker":"Galen Low","startTime":1949.59,"endTime":1951.59,"body":"three weeks and then quit."},{"speaker":"Galen Low","startTime":1951.85,"endTime":1954.34,"body":"And then, take all of"},{"speaker":"Galen Low","startTime":1951.85,"endTime":1954.34,"body":"our secret sauce and take"},{"speaker":"Galen Low","startTime":1954.34,"endTime":1955.29,"body":"it to our competitor."},{"speaker":"Galen Low","startTime":1955.47,"endTime":1958.84,"body":"Probably could happen, but"},{"speaker":"Galen Low","startTime":1955.47,"endTime":1958.84,"body":"not for someone like you."},{"speaker":"Galen Low","startTime":1958.84,"endTime":1959.91,"body":"You wouldn't do that."},{"speaker":"Galen Low","startTime":1959.91,"endTime":1962.07,"body":"You'd be, like you said,"},{"speaker":"Galen Low","startTime":1959.91,"endTime":1962.07,"body":"you'd be out of business fast."},{"speaker":"Marissa Taffer","startTime":1962.26,"endTime":1963.6,"body":"Like I"},{"speaker":"Marissa Taffer","startTime":1962.26,"endTime":1963.6,"body":"said, I'm happy to have"},{"speaker":"Marissa Taffer","startTime":1963.61,"endTime":1965.08,"body":"prospects talk to my clients."},{"speaker":"Marissa Taffer","startTime":1965.08,"endTime":1965.83,"body":"People talk."},{"speaker":"Marissa Taffer","startTime":1965.84,"endTime":1968.32,"body":"If you have a reputation for"},{"speaker":"Marissa Taffer","startTime":1965.84,"endTime":1968.32,"body":"doing those kinds of things,"},{"speaker":"Marissa Taffer","startTime":1968.45,"endTime":1969.71,"body":"it's usually not a secret."},{"speaker":"Marissa Taffer","startTime":1969.71,"endTime":1971.8999999999999,"body":"And if it is, it's not"},{"speaker":"Marissa Taffer","startTime":1969.71,"endTime":1971.8999999999999,"body":"staying secret very long."},{"speaker":"Marissa Taffer","startTime":1972.03,"endTime":1974.16,"body":"And I think there's this"},{"speaker":"Marissa Taffer","startTime":1972.03,"endTime":1974.16,"body":"I don't know where this"},{"speaker":"Marissa Taffer","startTime":1974.19,"endTime":1977.31,"body":"perception that this is what"},{"speaker":"Marissa Taffer","startTime":1974.19,"endTime":1977.31,"body":"freelancers do came from."},{"speaker":"Marissa Taffer","startTime":1977.605,"endTime":1979.045,"body":"But it's not what we do."},{"speaker":"Marissa Taffer","startTime":1979.155,"endTime":1981.845,"body":"Like I said at the beginning, I"},{"speaker":"Marissa Taffer","startTime":1979.155,"endTime":1981.845,"body":"am here to help my clients win."},{"speaker":"Marissa Taffer","startTime":1981.845,"endTime":1983.0249999999999,"body":"I'm here to help you grow."},{"speaker":"Marissa Taffer","startTime":1983.0249999999999,"endTime":1985.0249999999999,"body":"I'm here to help you have"},{"speaker":"Marissa Taffer","startTime":1983.0249999999999,"endTime":1985.0249999999999,"body":"a successful project."},{"speaker":"Marissa Taffer","startTime":1985.285,"endTime":1987.2749999999999,"body":"I am not here to be squirreling"},{"speaker":"Marissa Taffer","startTime":1985.285,"endTime":1987.2749999999999,"body":"around in your business,"},{"speaker":"Marissa Taffer","startTime":1987.305,"endTime":1990.095,"body":"trying to figure out how I"},{"speaker":"Marissa Taffer","startTime":1987.305,"endTime":1990.095,"body":"can work with your clients,"},{"speaker":"Marissa Taffer","startTime":1990.095,"endTime":1991.675,"body":"or how I can take your secret."},{"speaker":"Marissa Taffer","startTime":1991.675,"endTime":1993.325,"body":"It's not what I'm here to do."},{"speaker":"Marissa Taffer","startTime":1993.325,"endTime":1994.325,"body":"I'm here to help you."},{"speaker":"Galen Low","startTime":1994.615,"endTime":1995.145,"body":"For sure."},{"speaker":"Galen Low","startTime":1995.3899999999999,"endTime":1998.3899999999999,"body":"I wonder if we can play a"},{"speaker":"Galen Low","startTime":1995.3899999999999,"endTime":1998.3899999999999,"body":"little bit of contract PMO"},{"speaker":"Galen Low","startTime":1998.3899999999999,"endTime":2001.6299999999999,"body":"rama because, I think we spent"},{"speaker":"Galen Low","startTime":1998.3899999999999,"endTime":2001.6299999999999,"body":"a bit of time on the sort of"},{"speaker":"Galen Low","startTime":2001.6499999999999,"endTime":2003.54,"body":"upfront part and I think it's"},{"speaker":"Galen Low","startTime":2001.6499999999999,"endTime":2003.54,"body":"important because I think that's"},{"speaker":"Galen Low","startTime":2003.54,"endTime":2004.66,"body":"where a lot of the tension is."},{"speaker":"Galen Low","startTime":2004.66,"endTime":2006.57,"body":"I think that's where a"},{"speaker":"Galen Low","startTime":2004.66,"endTime":2006.57,"body":"lot of the hesitation is."},{"speaker":"Galen Low","startTime":2006.69,"endTime":2008.5,"body":"I think that's where most"},{"speaker":"Galen Low","startTime":2006.69,"endTime":2008.5,"body":"of the misunderstanding is."},{"speaker":"Galen Low","startTime":2008.71,"endTime":2011.1,"body":"But then, you get into the"},{"speaker":"Galen Low","startTime":2008.71,"endTime":2011.1,"body":"project and I just wonder if"},{"speaker":"Galen Low","startTime":2011.1,"endTime":2013.1499999999999,"body":"we could just go through a few"},{"speaker":"Galen Low","startTime":2011.1,"endTime":2013.1499999999999,"body":"stages of a project from your"},{"speaker":"Galen Low","startTime":2013.1499999999999,"endTime":2017.8799999999999,"body":"perspective of, what an agency"},{"speaker":"Galen Low","startTime":2013.1499999999999,"endTime":2017.8799999999999,"body":"client can do to support someone"},{"speaker":"Galen Low","startTime":2017.8799999999999,"endTime":2020.82,"body":"like yourself and get the most"},{"speaker":"Galen Low","startTime":2017.8799999999999,"endTime":2020.82,"body":"out of you at different stages."},{"speaker":"Marissa Taffer","startTime":2021.16,"endTime":2023.1499999999999,"body":"Yeah, so we've"},{"speaker":"Marissa Taffer","startTime":2021.16,"endTime":2023.1499999999999,"body":"got the contract signed and"},{"speaker":"Marissa Taffer","startTime":2023.1499999999999,"endTime":2024.59,"body":"we're ready to start onboarding."},{"speaker":"Marissa Taffer","startTime":2024.85,"endTime":2027.58,"body":"I was trying to explain this"},{"speaker":"Marissa Taffer","startTime":2024.85,"endTime":2027.58,"body":"to somebody and I was using"},{"speaker":"Marissa Taffer","startTime":2027.58,"endTime":2029.97,"body":"like date, we were using dating"},{"speaker":"Marissa Taffer","startTime":2027.58,"endTime":2029.97,"body":"analogies and it felt a little"},{"speaker":"Marissa Taffer","startTime":2029.98,"endTime":2032.77,"body":"crass, so I'm going to use"},{"speaker":"Marissa Taffer","startTime":2029.98,"endTime":2032.77,"body":"some baking analogies now."},{"speaker":"Marissa Taffer","startTime":2033.07,"endTime":2036.67,"body":"Your contract PM is your"},{"speaker":"Marissa Taffer","startTime":2033.07,"endTime":2036.67,"body":"chocolate chip cookie mix."},{"speaker":"Marissa Taffer","startTime":2037.1499999999999,"endTime":2039.21,"body":"You've got to add a few"},{"speaker":"Marissa Taffer","startTime":2037.1499999999999,"endTime":2039.21,"body":"things, but it's generally"},{"speaker":"Marissa Taffer","startTime":2039.21,"endTime":2039.95,"body":"all there in the box."},{"speaker":"Marissa Taffer","startTime":2040.45,"endTime":2043.615,"body":"Your employee is your"},{"speaker":"Marissa Taffer","startTime":2040.45,"endTime":2043.615,"body":"Nestle Toll House recipe"},{"speaker":"Marissa Taffer","startTime":2043.675,"endTime":2046.105,"body":"that is on the back of the"},{"speaker":"Marissa Taffer","startTime":2043.675,"endTime":2046.105,"body":"bag of chocolate chips."},{"speaker":"Marissa Taffer","startTime":2046.5049999999999,"endTime":2049.0550000000003,"body":"You have to bring all of these"},{"speaker":"Marissa Taffer","startTime":2046.5049999999999,"endTime":2049.0550000000003,"body":"things together and mix them"},{"speaker":"Marissa Taffer","startTime":2049.0550000000003,"endTime":2051.545,"body":"up to get where you need to"},{"speaker":"Marissa Taffer","startTime":2049.0550000000003,"endTime":2051.545,"body":"go, which is the oven so that"},{"speaker":"Marissa Taffer","startTime":2051.545,"endTime":2052.3650000000002,"body":"you can bake your cookies."},{"speaker":"Marissa Taffer","startTime":2052.755,"endTime":2057.135,"body":"So as a contract PM coming in"},{"speaker":"Marissa Taffer","startTime":2052.755,"endTime":2057.135,"body":"to run like one project for you,"},{"speaker":"Marissa Taffer","startTime":2057.3450000000003,"endTime":2058.395,"body":"there's two flavors of this."},{"speaker":"Marissa Taffer","startTime":2058.395,"endTime":2061.485,"body":"In a bigger agency, I need"},{"speaker":"Marissa Taffer","startTime":2058.395,"endTime":2061.485,"body":"to understand your tools and"},{"speaker":"Marissa Taffer","startTime":2061.485,"endTime":2063.935,"body":"processes because I'm probably"},{"speaker":"Marissa Taffer","startTime":2061.485,"endTime":2063.935,"body":"going to have to use them."},{"speaker":"Marissa Taffer","startTime":2064.33,"endTime":2067.71,"body":"Deviating from that is going to"},{"speaker":"Marissa Taffer","startTime":2064.33,"endTime":2067.71,"body":"cause chaos for your reporting."},{"speaker":"Marissa Taffer","startTime":2067.7200000000003,"endTime":2070.13,"body":"It's going to cause chaos for"},{"speaker":"Marissa Taffer","startTime":2067.7200000000003,"endTime":2070.13,"body":"your teams, and it's just all"},{"speaker":"Marissa Taffer","startTime":2070.13,"endTime":2071.9500000000003,"body":"around going to be, like, bad."},{"speaker":"Marissa Taffer","startTime":2072.28,"endTime":2074.4500000000003,"body":"So I need to know what tools"},{"speaker":"Marissa Taffer","startTime":2072.28,"endTime":2074.4500000000003,"body":"you're using, which we've"},{"speaker":"Marissa Taffer","startTime":2074.4500000000003,"endTime":2076.6000000000004,"body":"probably talked about in the"},{"speaker":"Marissa Taffer","startTime":2074.4500000000003,"endTime":2076.6000000000004,"body":"discovery process, and I've told"},{"speaker":"Marissa Taffer","startTime":2076.6000000000004,"endTime":2077.7400000000002,"body":"you if I've used them or not."},{"speaker":"Marissa Taffer","startTime":2078.0,"endTime":2081.4900000000002,"body":"And even if I do use the tool"},{"speaker":"Marissa Taffer","startTime":2078.0,"endTime":2081.4900000000002,"body":"you use, I probably need an"},{"speaker":"Marissa Taffer","startTime":2081.5,"endTime":2084.3300000000004,"body":"hour or less walkthrough of"},{"speaker":"Marissa Taffer","startTime":2081.5,"endTime":2084.3300000000004,"body":"how you personally have set up"},{"speaker":"Marissa Taffer","startTime":2084.3300000000004,"endTime":2087.4500000000003,"body":"and used your tool so that I"},{"speaker":"Marissa Taffer","startTime":2084.3300000000004,"endTime":2087.4500000000003,"body":"can continue to mirror that."},{"speaker":"Marissa Taffer","startTime":2087.5800000000004,"endTime":2090.3100000000004,"body":"If you have a Google Drive"},{"speaker":"Marissa Taffer","startTime":2087.5800000000004,"endTime":2090.3100000000004,"body":"structure, if you have very"},{"speaker":"Marissa Taffer","startTime":2090.3100000000004,"endTime":2093.26,"body":"strict folders and you need"},{"speaker":"Marissa Taffer","startTime":2090.3100000000004,"endTime":2093.26,"body":"this set of notes on here and"},{"speaker":"Marissa Taffer","startTime":2093.26,"endTime":2096.1200000000003,"body":"this set of notes on there, just"},{"speaker":"Marissa Taffer","startTime":2093.26,"endTime":2096.1200000000003,"body":"give me the lay of the land."},{"speaker":"Marissa Taffer","startTime":2096.465,"endTime":2099.045,"body":"And then tell me how much of"},{"speaker":"Marissa Taffer","startTime":2096.465,"endTime":2099.045,"body":"a troublemaker I can, like,"},{"speaker":"Marissa Taffer","startTime":2099.045,"endTime":2102.2250000000004,"body":"how much can I deviate from"},{"speaker":"Marissa Taffer","startTime":2099.045,"endTime":2102.2250000000004,"body":"this if I need to or want to?"},{"speaker":"Marissa Taffer","startTime":2102.385,"endTime":2105.195,"body":"I generally don't, and I say"},{"speaker":"Marissa Taffer","startTime":2102.385,"endTime":2105.195,"body":"this to clients and I would say"},{"speaker":"Marissa Taffer","startTime":2105.195,"endTime":2107.7250000000004,"body":"it to their faces, I generally,"},{"speaker":"Marissa Taffer","startTime":2105.195,"endTime":2107.7250000000004,"body":"if you have a good process in"},{"speaker":"Marissa Taffer","startTime":2107.7250000000004,"endTime":2110.6150000000002,"body":"place and you want me to come in"},{"speaker":"Marissa Taffer","startTime":2107.7250000000004,"endTime":2110.6150000000002,"body":"and run a project, I will very"},{"speaker":"Marissa Taffer","startTime":2110.6150000000002,"endTime":2114.335,"body":"rarely deviate from your process"},{"speaker":"Marissa Taffer","startTime":2110.6150000000002,"endTime":2114.335,"body":"unless it's completely broken."},{"speaker":"Marissa Taffer","startTime":2114.4750000000004,"endTime":2116.2450000000003,"body":"And that usually comes up"},{"speaker":"Marissa Taffer","startTime":2114.4750000000004,"endTime":2116.2450000000003,"body":"in the discovery process"},{"speaker":"Marissa Taffer","startTime":2116.2450000000003,"endTime":2118.0750000000003,"body":"and half the time that's"},{"speaker":"Marissa Taffer","startTime":2116.2450000000003,"endTime":2118.0750000000003,"body":"why I'm there anyway."},{"speaker":"Marissa Taffer","startTime":2118.2050000000004,"endTime":2121.025,"body":"As, like you said, as I've had"},{"speaker":"Marissa Taffer","startTime":2118.2050000000004,"endTime":2121.025,"body":"a lot of experience working"},{"speaker":"Marissa Taffer","startTime":2121.025,"endTime":2125.3250000000003,"body":"with a lot of agencies, I may"},{"speaker":"Marissa Taffer","startTime":2121.025,"endTime":2125.3250000000003,"body":"have some suggestions for you"},{"speaker":"Marissa Taffer","startTime":2125.3250000000003,"endTime":2127.675,"body":"on some things you could do to,"},{"speaker":"Marissa Taffer","startTime":2125.3250000000003,"endTime":2127.675,"body":"be more efficient or be more"},{"speaker":"Marissa Taffer","startTime":2127.675,"endTime":2131.2650000000003,"body":"thorough, or if I see a pain"},{"speaker":"Marissa Taffer","startTime":2127.675,"endTime":2131.2650000000003,"body":"point, how you might fix it."},{"speaker":"Marissa Taffer","startTime":2131.5150000000003,"endTime":2133.405,"body":"Sometimes it's also just"},{"speaker":"Marissa Taffer","startTime":2131.5150000000003,"endTime":2133.405,"body":"reassuring to have a"},{"speaker":"Marissa Taffer","startTime":2133.405,"endTime":2135.3050000000003,"body":"contract person come in and"},{"speaker":"Marissa Taffer","startTime":2133.405,"endTime":2135.3050000000003,"body":"be like, yeah, I've been in"},{"speaker":"Marissa Taffer","startTime":2135.3050000000003,"endTime":2137.715,"body":"40 agencies or whatever in"},{"speaker":"Marissa Taffer","startTime":2135.3050000000003,"endTime":2137.715,"body":"the last couple of years."},{"speaker":"Marissa Taffer","startTime":2138.1600000000003,"endTime":2141.1000000000004,"body":"Some flavor of this problem"},{"speaker":"Marissa Taffer","startTime":2138.1600000000003,"endTime":2141.1000000000004,"body":"exists in every agency."},{"speaker":"Marissa Taffer","startTime":2141.1600000000003,"endTime":2142.2400000000002,"body":"You are not broken."},{"speaker":"Marissa Taffer","startTime":2142.25,"endTime":2143.9500000000003,"body":"You are not doing"},{"speaker":"Marissa Taffer","startTime":2142.25,"endTime":2143.9500000000003,"body":"something wrong."},{"speaker":"Marissa Taffer","startTime":2144.15,"endTime":2146.51,"body":"Here's a couple things we"},{"speaker":"Marissa Taffer","startTime":2144.15,"endTime":2146.51,"body":"can try, but just know that"},{"speaker":"Marissa Taffer","startTime":2146.51,"endTime":2148.96,"body":"everybody deals with this"},{"speaker":"Marissa Taffer","startTime":2146.51,"endTime":2148.96,"body":"in some form or fashion, and"},{"speaker":"Marissa Taffer","startTime":2148.96,"endTime":2150.9300000000003,"body":"that's part of being an agency."},{"speaker":"Marissa Taffer","startTime":2151.3700000000003,"endTime":2153.48,"body":"So, I really just need"},{"speaker":"Marissa Taffer","startTime":2151.3700000000003,"endTime":2153.48,"body":"that quick rundown."},{"speaker":"Marissa Taffer","startTime":2153.6600000000003,"endTime":2157.7450000000003,"body":"Usually, I like to get a"},{"speaker":"Marissa Taffer","startTime":2153.6600000000003,"endTime":2157.7450000000003,"body":"flavor of who's on the team"},{"speaker":"Marissa Taffer","startTime":2157.7450000000003,"endTime":2160.195,"body":"and what I should be looking"},{"speaker":"Marissa Taffer","startTime":2157.7450000000003,"endTime":2160.195,"body":"for - strengths, weaknesses,"},{"speaker":"Marissa Taffer","startTime":2160.215,"endTime":2162.4750000000004,"body":"anything I should be watching"},{"speaker":"Marissa Taffer","startTime":2160.215,"endTime":2162.4750000000004,"body":"out for to make sure the project"},{"speaker":"Marissa Taffer","startTime":2162.4750000000004,"endTime":2163.9350000000004,"body":"is going to go really smoothly."},{"speaker":"Marissa Taffer","startTime":2164.2050000000004,"endTime":2166.1850000000004,"body":"This gets a little bit"},{"speaker":"Marissa Taffer","startTime":2164.2050000000004,"endTime":2166.1850000000004,"body":"more challenging when it's"},{"speaker":"Marissa Taffer","startTime":2166.195,"endTime":2167.655,"body":"an all contractor team."},{"speaker":"Marissa Taffer","startTime":2167.8650000000002,"endTime":2170.0750000000003,"body":"So in that case, I might"},{"speaker":"Marissa Taffer","startTime":2167.8650000000002,"endTime":2170.0750000000003,"body":"be like, okay, well, you"},{"speaker":"Marissa Taffer","startTime":2170.0750000000003,"endTime":2170.985,"body":"looked at a bunch of people."},{"speaker":"Marissa Taffer","startTime":2170.985,"endTime":2172.735,"body":"Why did you pick him or her?"},{"speaker":"Marissa Taffer","startTime":2172.7850000000003,"endTime":2174.0550000000003,"body":"What are their strengths?"},{"speaker":"Marissa Taffer","startTime":2174.565,"endTime":2176.625,"body":"How are they, expected to"},{"speaker":"Marissa Taffer","startTime":2174.565,"endTime":2176.625,"body":"contribute to the team?"},{"speaker":"Marissa Taffer","startTime":2176.625,"endTime":2177.835,"body":"What is their experience?"},{"speaker":"Marissa Taffer","startTime":2178.1150000000002,"endTime":2181.145,"body":"I just did a project that had"},{"speaker":"Marissa Taffer","startTime":2178.1150000000002,"endTime":2181.145,"body":"a little bit of a bumpy start."},{"speaker":"Marissa Taffer","startTime":2181.145,"endTime":2184.2050000000004,"body":"It came out phenomenal, but"},{"speaker":"Marissa Taffer","startTime":2181.145,"endTime":2184.2050000000004,"body":"it was an all contract team."},{"speaker":"Marissa Taffer","startTime":2184.485,"endTime":2188.635,"body":"And both the UX freelancer"},{"speaker":"Marissa Taffer","startTime":2184.485,"endTime":2188.635,"body":"and the development freelancer"},{"speaker":"Marissa Taffer","startTime":2188.635,"endTime":2190.945,"body":"had never worked in an agency"},{"speaker":"Marissa Taffer","startTime":2188.635,"endTime":2190.945,"body":"setting before, and I think"},{"speaker":"Marissa Taffer","startTime":2190.9550000000004,"endTime":2194.295,"body":"one had not done software"},{"speaker":"Marissa Taffer","startTime":2190.9550000000004,"endTime":2194.295,"body":"to this extent before."},{"speaker":"Marissa Taffer","startTime":2194.5950000000003,"endTime":2198.1850000000004,"body":"So there was a little bit more"},{"speaker":"Marissa Taffer","startTime":2194.5950000000003,"endTime":2198.1850000000004,"body":"of an on ramp period with them,"},{"speaker":"Marissa Taffer","startTime":2198.255,"endTime":2201.275,"body":"but really, really talented"},{"speaker":"Marissa Taffer","startTime":2198.255,"endTime":2201.275,"body":"individuals, and because I"},{"speaker":"Marissa Taffer","startTime":2201.275,"endTime":2204.69,"body":"knew what I was stepping into,"},{"speaker":"Marissa Taffer","startTime":2201.275,"endTime":2204.69,"body":"it was a little bit easier"},{"speaker":"Marissa Taffer","startTime":2204.69,"endTime":2206.2000000000003,"body":"to see around the corner."},{"speaker":"Marissa Taffer","startTime":2206.4500000000003,"endTime":2208.9900000000002,"body":"And, part of a project manager's"},{"speaker":"Marissa Taffer","startTime":2206.4500000000003,"endTime":2208.9900000000002,"body":"job is to help you spot risk."},{"speaker":"Marissa Taffer","startTime":2209.4100000000003,"endTime":2211.5800000000004,"body":"Even I show up to one of my"},{"speaker":"Marissa Taffer","startTime":2209.4100000000003,"endTime":2211.5800000000004,"body":"clients traffic meetings all"},{"speaker":"Marissa Taffer","startTime":2211.59,"endTime":2213.84,"body":"the time, I'm like, Here's all"},{"speaker":"Marissa Taffer","startTime":2211.59,"endTime":2213.84,"body":"the things I'm worried about."},{"speaker":"Marissa Taffer","startTime":2214.0,"endTime":2216.84,"body":"And I always couch that in,"},{"speaker":"Marissa Taffer","startTime":2214.0,"endTime":2216.84,"body":"here's all the things I'm"},{"speaker":"Marissa Taffer","startTime":2216.84,"endTime":2219.3700000000003,"body":"worried about because you"},{"speaker":"Marissa Taffer","startTime":2216.84,"endTime":2219.3700000000003,"body":"pay me to worry about them."},{"speaker":"Marissa Taffer","startTime":2219.71,"endTime":2220.69,"body":"This is my job."},{"speaker":"Marissa Taffer","startTime":2220.71,"endTime":2222.61,"body":"I worry about them now"},{"speaker":"Marissa Taffer","startTime":2220.71,"endTime":2222.61,"body":"so that they don't blow"},{"speaker":"Marissa Taffer","startTime":2222.61,"endTime":2223.36,"body":"up in your face later."},{"speaker":"Marissa Taffer","startTime":2223.755,"endTime":2225.0750000000003,"body":"And then we deal with them"},{"speaker":"Marissa Taffer","startTime":2223.755,"endTime":2225.0750000000003,"body":"and they don't blow up"},{"speaker":"Marissa Taffer","startTime":2225.0750000000003,"endTime":2226.985,"body":"in anybody's face and the"},{"speaker":"Marissa Taffer","startTime":2225.0750000000003,"endTime":2226.985,"body":"project continues to go."},{"speaker":"Marissa Taffer","startTime":2227.5150000000003,"endTime":2229.155,"body":"So these are the"},{"speaker":"Marissa Taffer","startTime":2227.5150000000003,"endTime":2229.155,"body":"things that I need."},{"speaker":"Marissa Taffer","startTime":2229.5750000000003,"endTime":2232.8250000000003,"body":"I had a client recently"},{"speaker":"Marissa Taffer","startTime":2229.5750000000003,"endTime":2232.8250000000003,"body":"basically rip their employee"},{"speaker":"Marissa Taffer","startTime":2232.835,"endTime":2234.1650000000004,"body":"onboarding and hand it to me."},{"speaker":"Marissa Taffer","startTime":2234.1650000000004,"endTime":2237.925,"body":"And I'm going, I don't"},{"speaker":"Marissa Taffer","startTime":2234.1650000000004,"endTime":2237.925,"body":"need this level of depth."},{"speaker":"Marissa Taffer","startTime":2238.2850000000003,"endTime":2241.3050000000003,"body":"I don't need this level"},{"speaker":"Marissa Taffer","startTime":2238.2850000000003,"endTime":2241.3050000000003,"body":"of, getting to know you"},{"speaker":"Marissa Taffer","startTime":2241.3050000000003,"endTime":2242.7050000000004,"body":"chats with everybody."},{"speaker":"Marissa Taffer","startTime":2242.8050000000003,"endTime":2245.7450000000003,"body":"It's very, very sweet, but"},{"speaker":"Marissa Taffer","startTime":2242.8050000000003,"endTime":2245.7450000000003,"body":"it's not where you should"},{"speaker":"Marissa Taffer","startTime":2245.755,"endTime":2246.605,"body":"be spending your money."},{"speaker":"Galen Low","startTime":2246.94,"endTime":2248.51,"body":"I like your"},{"speaker":"Galen Low","startTime":2246.94,"endTime":2248.51,"body":"baking analogy, right?"},{"speaker":"Galen Low","startTime":2248.59,"endTime":2250.6400000000003,"body":"You're not starting with all"},{"speaker":"Galen Low","startTime":2248.59,"endTime":2250.6400000000003,"body":"the ingredients from scratch."},{"speaker":"Galen Low","startTime":2250.65,"endTime":2253.4700000000003,"body":"You've got someone who's"},{"speaker":"Galen Low","startTime":2250.65,"endTime":2253.4700000000003,"body":"gonna, who's trained to get"},{"speaker":"Galen Low","startTime":2253.4700000000003,"endTime":2255.8,"body":"up to speed quickly, and"},{"speaker":"Galen Low","startTime":2253.4700000000003,"endTime":2255.8,"body":"has enough experience to"},{"speaker":"Galen Low","startTime":2255.8,"endTime":2257.59,"body":"just go, and trust in that."},{"speaker":"Galen Low","startTime":2257.6800000000003,"endTime":2259.88,"body":"But they do need to know"},{"speaker":"Galen Low","startTime":2257.6800000000003,"endTime":2259.88,"body":"your process, they do need to"},{"speaker":"Galen Low","startTime":2259.88,"endTime":2262.86,"body":"know the people on the team,"},{"speaker":"Galen Low","startTime":2259.88,"endTime":2262.86,"body":"and things to be aware of."},{"speaker":"Marissa Taffer","startTime":2263.05,"endTime":2263.21,"body":"Yep."},{"speaker":"Marissa Taffer","startTime":2263.27,"endTime":2265.67,"body":"And then also all of the"},{"speaker":"Marissa Taffer","startTime":2263.27,"endTime":2265.67,"body":"documents, just like you"},{"speaker":"Marissa Taffer","startTime":2265.67,"endTime":2268.0400000000004,"body":"would with an in-house PM,"},{"speaker":"Marissa Taffer","startTime":2265.67,"endTime":2268.0400000000004,"body":"when you have the sales"},{"speaker":"Marissa Taffer","startTime":2268.0400000000004,"endTime":2270.73,"body":"to project transition type"},{"speaker":"Marissa Taffer","startTime":2268.0400000000004,"endTime":2270.73,"body":"stuff, I'd want to know"},{"speaker":"Marissa Taffer","startTime":2270.73,"endTime":2273.2200000000003,"body":"anything that came up in the"},{"speaker":"Marissa Taffer","startTime":2270.73,"endTime":2273.2200000000003,"body":"business development process."},{"speaker":"Marissa Taffer","startTime":2273.27,"endTime":2274.8700000000003,"body":"I want to see the"},{"speaker":"Marissa Taffer","startTime":2273.27,"endTime":2274.8700000000003,"body":"statement of work."},{"speaker":"Marissa Taffer","startTime":2274.8700000000003,"endTime":2276.7400000000002,"body":"I want to know what I'm"},{"speaker":"Marissa Taffer","startTime":2274.8700000000003,"endTime":2276.7400000000002,"body":"on the hook for delivering"},{"speaker":"Marissa Taffer","startTime":2276.92,"endTime":2280.03,"body":"any kind of internal notes"},{"speaker":"Marissa Taffer","startTime":2276.92,"endTime":2280.03,"body":"or estimates that you feel"},{"speaker":"Marissa Taffer","startTime":2280.03,"endTime":2281.05,"body":"comfortable sharing with me."},{"speaker":"Marissa Taffer","startTime":2281.0600000000004,"endTime":2283.07,"body":"The more you tell me, the"},{"speaker":"Marissa Taffer","startTime":2281.0600000000004,"endTime":2283.07,"body":"more helpful I can be."},{"speaker":"Marissa Taffer","startTime":2283.28,"endTime":2285.69,"body":"So if I know that in the"},{"speaker":"Marissa Taffer","startTime":2283.28,"endTime":2285.69,"body":"business development process,"},{"speaker":"Marissa Taffer","startTime":2285.9700000000003,"endTime":2288.61,"body":"the end client is really"},{"speaker":"Marissa Taffer","startTime":2285.9700000000003,"endTime":2288.61,"body":"choosing this agency because"},{"speaker":"Marissa Taffer","startTime":2288.6200000000003,"endTime":2292.1150000000002,"body":"of, you know, the UX person"},{"speaker":"Marissa Taffer","startTime":2288.6200000000003,"endTime":2292.1150000000002,"body":"on the team or because they're"},{"speaker":"Marissa Taffer","startTime":2292.1150000000002,"endTime":2295.3250000000003,"body":"really interested in how"},{"speaker":"Marissa Taffer","startTime":2292.1150000000002,"endTime":2295.3250000000003,"body":"the team's process works."},{"speaker":"Marissa Taffer","startTime":2295.7050000000004,"endTime":2297.925,"body":"I don't want to deviate from a"},{"speaker":"Marissa Taffer","startTime":2295.7050000000004,"endTime":2297.925,"body":"process that you've sold like"},{"speaker":"Marissa Taffer","startTime":2297.925,"endTime":2299.6150000000002,"body":"that just sounds horrible, so."},{"speaker":"Galen Low","startTime":2299.7650000000003,"endTime":2301.2850000000003,"body":"That's your"},{"speaker":"Galen Low","startTime":2299.7650000000003,"endTime":2301.2850000000003,"body":"sales hat on, by the way,"},{"speaker":"Galen Low","startTime":2301.4150000000004,"endTime":2303.3250000000003,"body":"there's a lot of PMs who"},{"speaker":"Galen Low","startTime":2301.4150000000004,"endTime":2303.3250000000003,"body":"wouldn't think that they're"},{"speaker":"Galen Low","startTime":2303.3250000000003,"endTime":2304.565,"body":"like, what was sold through?"},{"speaker":"Galen Low","startTime":2304.6650000000004,"endTime":2305.7650000000003,"body":"Let me help you deliver that."},{"speaker":"Galen Low","startTime":2305.815,"endTime":2308.7050000000004,"body":"I think it's very comforting for"},{"speaker":"Galen Low","startTime":2305.815,"endTime":2308.7050000000004,"body":"an agency owner operated a year."},{"speaker":"Marissa Taffer","startTime":2308.875,"endTime":2309.445,"body":"Yeah."},{"speaker":"Marissa Taffer","startTime":2309.4750000000004,"endTime":2311.335,"body":"So those are the things, and"},{"speaker":"Marissa Taffer","startTime":2309.4750000000004,"endTime":2311.335,"body":"we didn't talk about this"},{"speaker":"Marissa Taffer","startTime":2311.3450000000003,"endTime":2313.425,"body":"that much yet, but am I a PM?"},{"speaker":"Marissa Taffer","startTime":2313.4750000000004,"endTime":2315.255,"body":"Am I doing the account"},{"speaker":"Marissa Taffer","startTime":2313.4750000000004,"endTime":2315.255,"body":"management piece"},{"speaker":"Marissa Taffer","startTime":2315.255,"endTime":2316.235,"body":"of it, or am I not?"},{"speaker":"Marissa Taffer","startTime":2316.2650000000003,"endTime":2318.135,"body":"I operate a little bit"},{"speaker":"Marissa Taffer","startTime":2316.2650000000003,"endTime":2318.135,"body":"differently, and I've had to"},{"speaker":"Marissa Taffer","startTime":2318.135,"endTime":2320.295,"body":"say to account managers, because"},{"speaker":"Marissa Taffer","startTime":2318.135,"endTime":2320.295,"body":"I have a sales background."},{"speaker":"Marissa Taffer","startTime":2320.295,"endTime":2322.355,"body":"I'm like, if I'm starting"},{"speaker":"Marissa Taffer","startTime":2320.295,"endTime":2322.355,"body":"to veer into your territory"},{"speaker":"Marissa Taffer","startTime":2322.405,"endTime":2323.7450000000003,"body":"especially since we're"},{"speaker":"Marissa Taffer","startTime":2322.405,"endTime":2323.7450000000003,"body":"all on Zoom feel free"},{"speaker":"Marissa Taffer","startTime":2323.7450000000003,"endTime":2324.675,"body":"to virtually kick me."},{"speaker":"Marissa Taffer","startTime":2325.135,"endTime":2326.5150000000003,"body":"I don't want to"},{"speaker":"Marissa Taffer","startTime":2325.135,"endTime":2326.5150000000003,"body":"stay out of my lane."},{"speaker":"Marissa Taffer","startTime":2326.815,"endTime":2329.135,"body":"But also, if I see something,"},{"speaker":"Marissa Taffer","startTime":2326.815,"endTime":2329.135,"body":"I'm going to pull you aside and"},{"speaker":"Marissa Taffer","startTime":2329.135,"endTime":2331.645,"body":"say something like, hey, they"},{"speaker":"Marissa Taffer","startTime":2329.135,"endTime":2331.645,"body":"brought this up in a meeting."},{"speaker":"Marissa Taffer","startTime":2331.94,"endTime":2334.3500000000004,"body":"This could be another really"},{"speaker":"Marissa Taffer","startTime":2331.94,"endTime":2334.3500000000004,"body":"cool project for the agency."},{"speaker":"Marissa Taffer","startTime":2334.44,"endTime":2338.3700000000003,"body":"I don't know, maybe you want"},{"speaker":"Marissa Taffer","startTime":2334.44,"endTime":2338.3700000000003,"body":"to pitch or upsell or start a"},{"speaker":"Marissa Taffer","startTime":2338.38,"endTime":2340.76,"body":"notes document for things that"},{"speaker":"Marissa Taffer","startTime":2338.38,"endTime":2340.76,"body":"we might want to do in a phase"},{"speaker":"Marissa Taffer","startTime":2340.76,"endTime":2342.1000000000004,"body":"two or a maintenance contract."},{"speaker":"Marissa Taffer","startTime":2342.42,"endTime":2344.7400000000002,"body":"And I think there's a"},{"speaker":"Marissa Taffer","startTime":2342.42,"endTime":2344.7400000000002,"body":"lot of value to that."},{"speaker":"Galen Low","startTime":2344.88,"endTime":2345.7900000000004,"body":"It's"},{"speaker":"Galen Low","startTime":2344.88,"endTime":2345.7900000000004,"body":"actually interesting."},{"speaker":"Galen Low","startTime":2345.8500000000004,"endTime":2348.4500000000003,"body":"The sort of value add, we"},{"speaker":"Galen Low","startTime":2345.8500000000004,"endTime":2348.4500000000003,"body":"talked about like a stack of"},{"speaker":"Galen Low","startTime":2348.4500000000003,"endTime":2351.1200000000003,"body":"skills, but also the value"},{"speaker":"Galen Low","startTime":2348.4500000000003,"endTime":2351.1200000000003,"body":"add along the way as we've"},{"speaker":"Galen Low","startTime":2351.1200000000003,"endTime":2354.1400000000003,"body":"been talking is that, you"},{"speaker":"Galen Low","startTime":2351.1200000000003,"endTime":2354.1400000000003,"body":"in particular and other,"},{"speaker":"Galen Low","startTime":2354.15,"endTime":2357.4550000000004,"body":"contract PMs, freelancers,"},{"speaker":"Galen Low","startTime":2354.15,"endTime":2357.4550000000004,"body":"consultants, are going to be"},{"speaker":"Galen Low","startTime":2357.4750000000004,"endTime":2360.795,"body":"bringing that perspective and"},{"speaker":"Galen Low","startTime":2357.4750000000004,"endTime":2360.795,"body":"that boldness, I would say,"},{"speaker":"Galen Low","startTime":2360.8250000000003,"endTime":2362.2050000000004,"body":"to be like, I noticed this."},{"speaker":"Galen Low","startTime":2362.4150000000004,"endTime":2363.445,"body":"Do you want to act on it?"},{"speaker":"Galen Low","startTime":2363.625,"endTime":2365.0550000000003,"body":"This thing looks"},{"speaker":"Galen Low","startTime":2363.625,"endTime":2365.0550000000003,"body":"a little broken."},{"speaker":"Galen Low","startTime":2365.0550000000003,"endTime":2366.1650000000004,"body":"You should do"},{"speaker":"Galen Low","startTime":2365.0550000000003,"endTime":2366.1650000000004,"body":"something about that."},{"speaker":"Galen Low","startTime":2366.175,"endTime":2366.925,"body":"Do you want me to help?"},{"speaker":"Galen Low","startTime":2366.925,"endTime":2367.1150000000002,"body":"Right?"},{"speaker":"Galen Low","startTime":2367.1150000000002,"endTime":2369.2250000000004,"body":"And it's not always walking the"},{"speaker":"Galen Low","startTime":2367.1150000000002,"endTime":2369.2250000000004,"body":"halls to try and get more work."},{"speaker":"Galen Low","startTime":2369.385,"endTime":2371.2850000000003,"body":"It's just that you have this"},{"speaker":"Galen Low","startTime":2369.385,"endTime":2371.2850000000003,"body":"perspective and you have the"},{"speaker":"Galen Low","startTime":2371.2850000000003,"endTime":2374.335,"body":"experience to be able to come in"},{"speaker":"Galen Low","startTime":2371.2850000000003,"endTime":2374.335,"body":"and say, I see opportunity here."},{"speaker":"Galen Low","startTime":2374.4950000000003,"endTime":2377.0950000000003,"body":"And yeah, I'll stay in my lane,"},{"speaker":"Galen Low","startTime":2374.4950000000003,"endTime":2377.0950000000003,"body":"but I wanted to not just shut"},{"speaker":"Galen Low","startTime":2377.105,"endTime":2379.8650000000002,"body":"up about it because, we've"},{"speaker":"Galen Low","startTime":2377.105,"endTime":2379.8650000000002,"body":"worked this world, right?"},{"speaker":"Galen Low","startTime":2380.145,"endTime":2382.6650000000004,"body":"You don't walk by an"},{"speaker":"Galen Low","startTime":2380.145,"endTime":2382.6650000000004,"body":"opportunity in the agency world."},{"speaker":"Galen Low","startTime":2382.895,"endTime":2384.795,"body":"Yeah, everyone's trying"},{"speaker":"Galen Low","startTime":2382.895,"endTime":2384.795,"body":"to be dialed in to pick"},{"speaker":"Galen Low","startTime":2384.795,"endTime":2385.9950000000003,"body":"it up and run with it."},{"speaker":"Galen Low","startTime":2386.0550000000003,"endTime":2389.8650000000002,"body":"And so you bring that as well"},{"speaker":"Galen Low","startTime":2386.0550000000003,"endTime":2389.8650000000002,"body":"to a team that sometimes,"},{"speaker":"Galen Low","startTime":2389.9150000000004,"endTime":2392.405,"body":"not every team has it,"},{"speaker":"Galen Low","startTime":2389.9150000000004,"endTime":2392.405,"body":"that ability to do that."},{"speaker":"Marissa Taffer","startTime":2392.695,"endTime":2393.0950000000003,"body":"Yeah."},{"speaker":"Marissa Taffer","startTime":2393.0950000000003,"endTime":2397.1150000000002,"body":"And I think sometimes as the"},{"speaker":"Marissa Taffer","startTime":2393.0950000000003,"endTime":2397.1150000000002,"body":"like outside third party,"},{"speaker":"Marissa Taffer","startTime":2397.2450000000003,"endTime":2399.385,"body":"there are things that people"},{"speaker":"Marissa Taffer","startTime":2397.2450000000003,"endTime":2399.385,"body":"will say to me that they"},{"speaker":"Marissa Taffer","startTime":2399.385,"endTime":2400.385,"body":"won't say to their boss."},{"speaker":"Marissa Taffer","startTime":2400.715,"endTime":2402.3740000000003,"body":"And there are things"},{"speaker":"Marissa Taffer","startTime":2400.715,"endTime":2402.3740000000003,"body":"that I can go say to the"},{"speaker":"Marissa Taffer","startTime":2402.375,"endTime":2404.0690000000004,"body":"boss that they can't."},{"speaker":"Marissa Taffer","startTime":2404.5400000000004,"endTime":2406.6600000000003,"body":"So I don't think that's"},{"speaker":"Marissa Taffer","startTime":2404.5400000000004,"endTime":2406.6600000000003,"body":"something that we can discount"},{"speaker":"Marissa Taffer","startTime":2406.6600000000003,"endTime":2409.11,"body":"because at the end of the day,"},{"speaker":"Marissa Taffer","startTime":2406.6600000000003,"endTime":2409.11,"body":"it's really coming from a place"},{"speaker":"Marissa Taffer","startTime":2409.1600000000003,"endTime":2410.9900000000002,"body":"of we all want to do great work."},{"speaker":"Marissa Taffer","startTime":2410.9900000000002,"endTime":2411.86,"body":"We all want to thrive."},{"speaker":"Marissa Taffer","startTime":2411.86,"endTime":2412.73,"body":"We all want to grow."},{"speaker":"Marissa Taffer","startTime":2413.02,"endTime":2416.1000000000004,"body":"But sometimes that growth"},{"speaker":"Marissa Taffer","startTime":2413.02,"endTime":2416.1000000000004,"body":"part can feel a little icky."},{"speaker":"Marissa Taffer","startTime":2416.4300000000003,"endTime":2419.755,"body":"And if you're an agency owner"},{"speaker":"Marissa Taffer","startTime":2416.4300000000003,"endTime":2419.755,"body":"listening to this, I encourage"},{"speaker":"Marissa Taffer","startTime":2419.755,"endTime":2421.9950000000003,"body":"you to sit with it for a"},{"speaker":"Marissa Taffer","startTime":2419.755,"endTime":2421.9950000000003,"body":"minute, and it's okay to sit"},{"speaker":"Marissa Taffer","startTime":2422.005,"endTime":2424.5350000000003,"body":"with it for a minute, and"},{"speaker":"Marissa Taffer","startTime":2422.005,"endTime":2424.5350000000003,"body":"it's okay for it to feel icky."},{"speaker":"Marissa Taffer","startTime":2424.795,"endTime":2426.7450000000003,"body":"And then what you do about it"},{"speaker":"Marissa Taffer","startTime":2424.795,"endTime":2426.7450000000003,"body":"is ultimately, like you said,"},{"speaker":"Marissa Taffer","startTime":2426.7450000000003,"endTime":2429.655,"body":"it's ultimately up to them or to"},{"speaker":"Marissa Taffer","startTime":2426.7450000000003,"endTime":2429.655,"body":"you as an agency owner, what you"},{"speaker":"Marissa Taffer","startTime":2429.655,"endTime":2432.3050000000003,"body":"want to do with the information"},{"speaker":"Marissa Taffer","startTime":2429.655,"endTime":2432.3050000000003,"body":"you're being given and how"},{"speaker":"Marissa Taffer","startTime":2432.3050000000003,"endTime":2433.5750000000003,"body":"much of a priority it is."},{"speaker":"Marissa Taffer","startTime":2433.855,"endTime":2436.355,"body":"You have a whole"},{"speaker":"Marissa Taffer","startTime":2433.855,"endTime":2436.355,"body":"comprehensive business to run."},{"speaker":"Marissa Taffer","startTime":2436.3650000000002,"endTime":2439.5150000000003,"body":"And in some cases, I'm"},{"speaker":"Marissa Taffer","startTime":2436.3650000000002,"endTime":2439.5150000000003,"body":"looking at it in a very myopic"},{"speaker":"Marissa Taffer","startTime":2439.5150000000003,"endTime":2441.1850000000004,"body":"way with just one project."},{"speaker":"Marissa Taffer","startTime":2441.3450000000003,"endTime":2443.215,"body":"But a lot of times if there's"},{"speaker":"Marissa Taffer","startTime":2441.3450000000003,"endTime":2443.215,"body":"something that's coming up,"},{"speaker":"Marissa Taffer","startTime":2443.215,"endTime":2446.385,"body":"that's an issue on one project,"},{"speaker":"Marissa Taffer","startTime":2443.215,"endTime":2446.385,"body":"it's an issue across the board."},{"speaker":"Galen Low","startTime":2446.6150000000002,"endTime":2448.385,"body":"Yeah, it's"},{"speaker":"Galen Low","startTime":2446.6150000000002,"endTime":2448.385,"body":"information they probably"},{"speaker":"Galen Low","startTime":2448.385,"endTime":2449.195,"body":"didn't have before."},{"speaker":"Marissa Taffer","startTime":2449.4350000000004,"endTime":2450.335,"body":"Yeah, exactly."},{"speaker":"Galen Low","startTime":2450.5750000000003,"endTime":2452.655,"body":"Talk to me about"},{"speaker":"Galen Low","startTime":2450.5750000000003,"endTime":2452.655,"body":"during the project, what are"},{"speaker":"Galen Low","startTime":2452.735,"endTime":2454.695,"body":"some of the things that you"},{"speaker":"Galen Low","startTime":2452.735,"endTime":2454.695,"body":"see agencies do that really"},{"speaker":"Galen Low","startTime":2454.695,"endTime":2457.7850000000003,"body":"just limit your ability to"},{"speaker":"Galen Low","startTime":2454.695,"endTime":2457.7850000000003,"body":"do your thing and limit your"},{"speaker":"Galen Low","startTime":2457.7850000000003,"endTime":2460.895,"body":"ability for this agency just"},{"speaker":"Galen Low","startTime":2457.7850000000003,"endTime":2460.895,"body":"get the most out of their"},{"speaker":"Galen Low","startTime":2460.905,"endTime":2462.025,"body":"working relationship with you?"},{"speaker":"Marissa Taffer","startTime":2462.5800000000004,"endTime":2463.67,"body":"I really"},{"speaker":"Marissa Taffer","startTime":2462.5800000000004,"endTime":2463.67,"body":"think it goes back to"},{"speaker":"Marissa Taffer","startTime":2463.67,"endTime":2464.94,"body":"that role clarity piece."},{"speaker":"Marissa Taffer","startTime":2465.4,"endTime":2469.03,"body":"There are times where agencies"},{"speaker":"Marissa Taffer","startTime":2465.4,"endTime":2469.03,"body":"will use fancy titles for"},{"speaker":"Marissa Taffer","startTime":2469.03,"endTime":2472.55,"body":"project team members like"},{"speaker":"Marissa Taffer","startTime":2469.03,"endTime":2472.55,"body":"lead developer or senior"},{"speaker":"Marissa Taffer","startTime":2472.55,"endTime":2475.8900000000003,"body":"consultant or, creative"},{"speaker":"Marissa Taffer","startTime":2472.55,"endTime":2475.8900000000003,"body":"director, creative oversight."},{"speaker":"Marissa Taffer","startTime":2475.8900000000003,"endTime":2479.01,"body":"So it's like, what are the"},{"speaker":"Marissa Taffer","startTime":2475.8900000000003,"endTime":2479.01,"body":"things that that lead resource"},{"speaker":"Marissa Taffer","startTime":2479.01,"endTime":2481.3100000000004,"body":"should be pointing out from"},{"speaker":"Marissa Taffer","startTime":2479.01,"endTime":2481.3100000000004,"body":"a strategic perspective?"},{"speaker":"Marissa Taffer","startTime":2481.3100000000004,"endTime":2483.5400000000004,"body":"And what are the things that"},{"speaker":"Marissa Taffer","startTime":2481.3100000000004,"endTime":2483.5400000000004,"body":"you're leaning on the PM for?"},{"speaker":"Marissa Taffer","startTime":2483.69,"endTime":2485.7400000000002,"body":"I use an example and I've"},{"speaker":"Marissa Taffer","startTime":2483.69,"endTime":2485.7400000000002,"body":"talked through this a couple"},{"speaker":"Marissa Taffer","startTime":2485.7400000000002,"endTime":2489.86,"body":"of times with a client where"},{"speaker":"Marissa Taffer","startTime":2485.7400000000002,"endTime":2489.86,"body":"we did a project and they had a"},{"speaker":"Marissa Taffer","startTime":2490.13,"endTime":2494.03,"body":"senior UX resource and a senior"},{"speaker":"Marissa Taffer","startTime":2490.13,"endTime":2494.03,"body":"developer overseeing some more"},{"speaker":"Marissa Taffer","startTime":2494.03,"endTime":2495.53,"body":"junior members of the team."},{"speaker":"Marissa Taffer","startTime":2495.53,"endTime":2497.9900000000002,"body":"And I kept getting hauled into"},{"speaker":"Marissa Taffer","startTime":2495.53,"endTime":2497.9900000000002,"body":"meetings going, well, what"},{"speaker":"Marissa Taffer","startTime":2497.9900000000002,"endTime":2499.38,"body":"wireframe should this person do?"},{"speaker":"Marissa Taffer","startTime":2499.3900000000003,"endTime":2500.73,"body":"Well, shouldn't"},{"speaker":"Marissa Taffer","startTime":2499.3900000000003,"endTime":2500.73,"body":"you be telling me?"},{"speaker":"Marissa Taffer","startTime":2501.25,"endTime":2502.92,"body":"Or what process should"},{"speaker":"Marissa Taffer","startTime":2501.25,"endTime":2502.92,"body":"we be following?"},{"speaker":"Marissa Taffer","startTime":2503.01,"endTime":2505.1200000000003,"body":"Well, shouldn't the lead"},{"speaker":"Marissa Taffer","startTime":2503.01,"endTime":2505.1200000000003,"body":"developer be setting that and"},{"speaker":"Marissa Taffer","startTime":2505.1200000000003,"endTime":2508.23,"body":"then telling me, and then I"},{"speaker":"Marissa Taffer","startTime":2505.1200000000003,"endTime":2508.23,"body":"build out the overall schedule"},{"speaker":"Marissa Taffer","startTime":2508.23,"endTime":2509.9300000000003,"body":"and make sure all the trains"},{"speaker":"Marissa Taffer","startTime":2508.23,"endTime":2509.9300000000003,"body":"are running on the tracks."},{"speaker":"Marissa Taffer","startTime":2510.315,"endTime":2512.375,"body":"So it's like, where do you"},{"speaker":"Marissa Taffer","startTime":2510.315,"endTime":2512.375,"body":"want me versus where do you"},{"speaker":"Marissa Taffer","startTime":2512.375,"endTime":2514.005,"body":"want your senior team members?"},{"speaker":"Marissa Taffer","startTime":2514.2050000000004,"endTime":2516.445,"body":"And that was not an"},{"speaker":"Marissa Taffer","startTime":2514.2050000000004,"endTime":2516.445,"body":"isolated one project thing."},{"speaker":"Marissa Taffer","startTime":2516.445,"endTime":2517.2650000000003,"body":"That's just an example."},{"speaker":"Marissa Taffer","startTime":2517.2650000000003,"endTime":2518.985,"body":"And it's something that"},{"speaker":"Marissa Taffer","startTime":2517.2650000000003,"endTime":2518.985,"body":"happens a couple times."},{"speaker":"Marissa Taffer","startTime":2519.2050000000004,"endTime":2521.195,"body":"I have a colleague who"},{"speaker":"Marissa Taffer","startTime":2519.2050000000004,"endTime":2521.195,"body":"I've worked with for a very"},{"speaker":"Marissa Taffer","startTime":2521.195,"endTime":2523.9950000000003,"body":"long time, who is a more"},{"speaker":"Marissa Taffer","startTime":2521.195,"endTime":2523.9950000000003,"body":"technical project manager."},{"speaker":"Marissa Taffer","startTime":2524.235,"endTime":2526.9950000000003,"body":"And there came a point where it"},{"speaker":"Marissa Taffer","startTime":2524.235,"endTime":2526.9950000000003,"body":"was like, three or four months"},{"speaker":"Marissa Taffer","startTime":2526.9950000000003,"endTime":2530.2050000000004,"body":"and I felt like I was basically"},{"speaker":"Marissa Taffer","startTime":2526.9950000000003,"endTime":2530.2050000000004,"body":"just like double backing him."},{"speaker":"Marissa Taffer","startTime":2530.2050000000004,"endTime":2531.4550000000004,"body":"And I finally was like, I'm out."},{"speaker":"Marissa Taffer","startTime":2531.465,"endTime":2532.965,"body":"And they were like, no, we"},{"speaker":"Marissa Taffer","startTime":2531.465,"endTime":2532.965,"body":"don't want you to leave."},{"speaker":"Marissa Taffer","startTime":2532.9750000000004,"endTime":2535.645,"body":"I'm like, well, you are"},{"speaker":"Marissa Taffer","startTime":2532.9750000000004,"endTime":2535.645,"body":"doing the same job I am doing"},{"speaker":"Marissa Taffer","startTime":2535.835,"endTime":2537.7650000000003,"body":"over a sustained period."},{"speaker":"Marissa Taffer","startTime":2538.085,"endTime":2540.4350000000004,"body":"It doesn't feel like my"},{"speaker":"Marissa Taffer","startTime":2538.085,"endTime":2540.4350000000004,"body":"services are really needed"},{"speaker":"Marissa Taffer","startTime":2540.4350000000004,"endTime":2541.5950000000003,"body":"here anymore if he's got it."},{"speaker":"Marissa Taffer","startTime":2541.605,"endTime":2543.255,"body":"And he was like, no, no,"},{"speaker":"Marissa Taffer","startTime":2541.605,"endTime":2543.255,"body":"that's not what I want."},{"speaker":"Marissa Taffer","startTime":2543.735,"endTime":2546.145,"body":"So, we had a conversation,"},{"speaker":"Marissa Taffer","startTime":2543.735,"endTime":2546.145,"body":"we made it some changes."},{"speaker":"Marissa Taffer","startTime":2546.4750000000004,"endTime":2548.3050000000003,"body":"And that got a whole lot better."},{"speaker":"Marissa Taffer","startTime":2548.375,"endTime":2551.0350000000003,"body":"And up until that point, we'd"},{"speaker":"Marissa Taffer","startTime":2548.375,"endTime":2551.0350000000003,"body":"been working together great."},{"speaker":"Marissa Taffer","startTime":2551.0350000000003,"endTime":2552.895,"body":"So and it was really"},{"speaker":"Marissa Taffer","startTime":2551.0350000000003,"endTime":2552.895,"body":"enlightening for me to be like,"},{"speaker":"Marissa Taffer","startTime":2552.945,"endTime":2556.2450000000003,"body":"I see this one way, you see"},{"speaker":"Marissa Taffer","startTime":2552.945,"endTime":2556.2450000000003,"body":"it a totally different way."},{"speaker":"Marissa Taffer","startTime":2556.5950000000003,"endTime":2558.1150000000002,"body":"And you're not seeing"},{"speaker":"Marissa Taffer","startTime":2556.5950000000003,"endTime":2558.1150000000002,"body":"what I'm seeing."},{"speaker":"Marissa Taffer","startTime":2558.895,"endTime":2561.6650000000004,"body":"So I think that for me, that"},{"speaker":"Marissa Taffer","startTime":2558.895,"endTime":2561.6650000000004,"body":"was a lesson in a little bit"},{"speaker":"Marissa Taffer","startTime":2561.6650000000004,"endTime":2564.9150000000004,"body":"more benefit of the doubt and"},{"speaker":"Marissa Taffer","startTime":2561.6650000000004,"endTime":2564.9150000000004,"body":"to like, continue to err on"},{"speaker":"Marissa Taffer","startTime":2564.9150000000004,"endTime":2566.4550000000004,"body":"the side of overcommunication."},{"speaker":"Marissa Taffer","startTime":2566.6200000000003,"endTime":2569.3500000000004,"body":"I'm coming into your house,"},{"speaker":"Marissa Taffer","startTime":2566.6200000000003,"endTime":2569.3500000000004,"body":"basically, is what it is."},{"speaker":"Marissa Taffer","startTime":2569.4700000000003,"endTime":2571.61,"body":"I'm coming into your"},{"speaker":"Marissa Taffer","startTime":2569.4700000000003,"endTime":2571.61,"body":"house as hired help."},{"speaker":"Marissa Taffer","startTime":2571.77,"endTime":2574.13,"body":"So I need to know how"},{"speaker":"Marissa Taffer","startTime":2571.77,"endTime":2574.13,"body":"you like things done,"},{"speaker":"Marissa Taffer","startTime":2574.13,"endTime":2575.34,"body":"how you want me to work."},{"speaker":"Marissa Taffer","startTime":2575.3900000000003,"endTime":2576.53,"body":"Is there a lane you"},{"speaker":"Marissa Taffer","startTime":2575.3900000000003,"endTime":2576.53,"body":"want me to stay in?"},{"speaker":"Marissa Taffer","startTime":2576.53,"endTime":2578.3500000000004,"body":"If you don't want me to stay"},{"speaker":"Marissa Taffer","startTime":2576.53,"endTime":2578.3500000000004,"body":"in my lane, and you want me"},{"speaker":"Marissa Taffer","startTime":2578.3500000000004,"endTime":2581.02,"body":"to come in and fully do the"},{"speaker":"Marissa Taffer","startTime":2578.3500000000004,"endTime":2581.02,"body":"thing, I just need to understand"},{"speaker":"Marissa Taffer","startTime":2581.02,"endTime":2582.67,"body":"where on the spectrum it falls."},{"speaker":"Marissa Taffer","startTime":2583.01,"endTime":2586.26,"body":"And I am the kind of project"},{"speaker":"Marissa Taffer","startTime":2583.01,"endTime":2586.26,"body":"manager who, if I don't know the"},{"speaker":"Marissa Taffer","startTime":2586.26,"endTime":2589.19,"body":"answer to something, I will pull"},{"speaker":"Marissa Taffer","startTime":2586.26,"endTime":2589.19,"body":"in the people who I think do"},{"speaker":"Marissa Taffer","startTime":2589.19,"endTime":2590.55,"body":"and say, here's what I'm seeing."},{"speaker":"Marissa Taffer","startTime":2590.78,"endTime":2593.17,"body":"Here's the piece I think we"},{"speaker":"Marissa Taffer","startTime":2590.78,"endTime":2593.17,"body":"haven't planned out well enough."},{"speaker":"Marissa Taffer","startTime":2593.3,"endTime":2597.46,"body":"I don't have the experience"},{"speaker":"Marissa Taffer","startTime":2593.3,"endTime":2597.46,"body":"in UX, in dev, to really"},{"speaker":"Marissa Taffer","startTime":2597.46,"endTime":2598.2200000000003,"body":"step through this."},{"speaker":"Marissa Taffer","startTime":2598.5550000000003,"endTime":2599.815,"body":"So help me talk through it."},{"speaker":"Marissa Taffer","startTime":2599.815,"endTime":2600.925,"body":"Help me think through it."},{"speaker":"Marissa Taffer","startTime":2600.925,"endTime":2603.4950000000003,"body":"Help me think through the"},{"speaker":"Marissa Taffer","startTime":2600.925,"endTime":2603.4950000000003,"body":"timing so that I can make"},{"speaker":"Marissa Taffer","startTime":2603.4950000000003,"endTime":2605.5350000000003,"body":"sure it happens right or"},{"speaker":"Marissa Taffer","startTime":2603.4950000000003,"endTime":2605.5350000000003,"body":"that I'm managing client"},{"speaker":"Marissa Taffer","startTime":2605.5350000000003,"endTime":2606.855,"body":"expectations correctly."},{"speaker":"Galen Low","startTime":2607.045,"endTime":2608.7250000000004,"body":"I really like that"},{"speaker":"Galen Low","startTime":2607.045,"endTime":2608.7250000000004,"body":"it kind of hinges on this"},{"speaker":"Galen Low","startTime":2608.775,"endTime":2610.1150000000002,"body":"open line of communication."},{"speaker":"Galen Low","startTime":2610.125,"endTime":2611.7650000000003,"body":"And even in, some of the"},{"speaker":"Galen Low","startTime":2610.125,"endTime":2611.7650000000003,"body":"other stuff we've talked"},{"speaker":"Galen Low","startTime":2611.7650000000003,"endTime":2612.8250000000003,"body":"about, expect that."},{"speaker":"Galen Low","startTime":2612.8250000000003,"endTime":2615.7050000000004,"body":"If you're bringing on a contract"},{"speaker":"Galen Low","startTime":2612.8250000000003,"endTime":2615.7050000000004,"body":"project manager, I'm sure"},{"speaker":"Galen Low","startTime":2615.7050000000004,"endTime":2617.795,"body":"there's some that will just"},{"speaker":"Galen Low","startTime":2615.7050000000004,"endTime":2617.795,"body":"sit in a corner and be quiet,"},{"speaker":"Galen Low","startTime":2617.8050000000003,"endTime":2618.9750000000004,"body":"but it doesn't have to be."},{"speaker":"Galen Low","startTime":2618.985,"endTime":2620.3650000000002,"body":"Keep that line of"},{"speaker":"Galen Low","startTime":2618.985,"endTime":2620.3650000000002,"body":"communication open."},{"speaker":"Galen Low","startTime":2620.4750000000004,"endTime":2621.925,"body":"You're going to get"},{"speaker":"Galen Low","startTime":2620.4750000000004,"endTime":2621.925,"body":"tapped into issues."},{"speaker":"Galen Low","startTime":2621.925,"endTime":2623.9950000000003,"body":"You're going to get"},{"speaker":"Galen Low","startTime":2621.925,"endTime":2623.9950000000003,"body":"tapped into opportunities."},{"speaker":"Galen Low","startTime":2624.0750000000003,"endTime":2626.5550000000003,"body":"You're going to be able to"},{"speaker":"Galen Low","startTime":2624.0750000000003,"endTime":2626.5550000000003,"body":"course correct better because"},{"speaker":"Galen Low","startTime":2626.5550000000003,"endTime":2629.335,"body":"sometimes, it's just somebody"},{"speaker":"Galen Low","startTime":2626.5550000000003,"endTime":2629.335,"body":"in your house who might not"},{"speaker":"Galen Low","startTime":2629.335,"endTime":2630.5550000000003,"body":"see it the same way as you do."},{"speaker":"Galen Low","startTime":2630.775,"endTime":2633.135,"body":"And one of you may be"},{"speaker":"Galen Low","startTime":2630.775,"endTime":2633.135,"body":"right or wrong, or maybe"},{"speaker":"Galen Low","startTime":2633.135,"endTime":2634.7850000000003,"body":"it's just a matter of just"},{"speaker":"Galen Low","startTime":2633.135,"endTime":2634.7850000000003,"body":"understanding where each"},{"speaker":"Galen Low","startTime":2634.7850000000003,"endTime":2635.675,"body":"other are coming from."},{"speaker":"Marissa Taffer","startTime":2635.875,"endTime":2637.505,"body":"It's not always"},{"speaker":"Marissa Taffer","startTime":2635.875,"endTime":2637.505,"body":"a hill I'm going to die on."},{"speaker":"Marissa Taffer","startTime":2637.545,"endTime":2639.125,"body":"I don't always have to"},{"speaker":"Marissa Taffer","startTime":2637.545,"endTime":2639.125,"body":"be the one that's right"},{"speaker":"Marissa Taffer","startTime":2639.125,"endTime":2640.295,"body":"because I'm the consultant."},{"speaker":"Marissa Taffer","startTime":2640.3450000000003,"endTime":2643.065,"body":"I am here to show you"},{"speaker":"Marissa Taffer","startTime":2640.3450000000003,"endTime":2643.065,"body":"what I'm seeing, and we"},{"speaker":"Marissa Taffer","startTime":2643.065,"endTime":2644.315,"body":"solution on that together."},{"speaker":"Galen Low","startTime":2644.5550000000003,"endTime":2644.815,"body":"Love that."},{"speaker":"Galen Low","startTime":2645.4350000000004,"endTime":2648.565,"body":"I'm going to end with just a"},{"speaker":"Galen Low","startTime":2645.4350000000004,"endTime":2648.565,"body":"question on the search, but also"},{"speaker":"Galen Low","startTime":2648.6650000000004,"endTime":2651.215,"body":"I'm going to give it a bit of an"},{"speaker":"Galen Low","startTime":2648.6650000000004,"endTime":2651.215,"body":"inflection because I think what"},{"speaker":"Galen Low","startTime":2651.215,"endTime":2655.065,"body":"I'm seeing in the marketplace"},{"speaker":"Galen Low","startTime":2651.215,"endTime":2655.065,"body":"is that there are more contract"},{"speaker":"Galen Low","startTime":2655.0950000000003,"endTime":2656.4950000000003,"body":"project managers out there."},{"speaker":"Galen Low","startTime":2656.4950000000003,"endTime":2659.235,"body":"There are a few more people"},{"speaker":"Galen Low","startTime":2656.4950000000003,"endTime":2659.235,"body":"starting consultancies,"},{"speaker":"Galen Low","startTime":2659.275,"endTime":2660.445,"body":"striking it on their own."},{"speaker":"Galen Low","startTime":2660.645,"endTime":2664.1150000000002,"body":"And I would say that, it is"},{"speaker":"Galen Low","startTime":2660.645,"endTime":2664.1150000000002,"body":"this sort of, I dare say, post"},{"speaker":"Galen Low","startTime":2664.145,"endTime":2668.0550000000003,"body":"pandemic awakening to different"},{"speaker":"Galen Low","startTime":2664.145,"endTime":2668.0550000000003,"body":"ideas of what work can be,"},{"speaker":"Galen Low","startTime":2668.065,"endTime":2670.525,"body":"especially as a project manager,"},{"speaker":"Galen Low","startTime":2668.065,"endTime":2670.525,"body":"where you could be a consultant,"},{"speaker":"Galen Low","startTime":2670.545,"endTime":2672.6850000000004,"body":"you could be a freelancer,"},{"speaker":"Galen Low","startTime":2670.545,"endTime":2672.6850000000004,"body":"you could be a contractor."},{"speaker":"Galen Low","startTime":2672.925,"endTime":2675.7050000000004,"body":"But then now the marketplace"},{"speaker":"Galen Low","startTime":2672.925,"endTime":2675.7050000000004,"body":"is pretty big, right?"},{"speaker":"Galen Low","startTime":2675.7050000000004,"endTime":2677.945,"body":"You could, throw a stone and"},{"speaker":"Galen Low","startTime":2675.7050000000004,"endTime":2677.945,"body":"you might find a contract"},{"speaker":"Galen Low","startTime":2677.945,"endTime":2678.9150000000004,"body":"to add a project manager."},{"speaker":"Galen Low","startTime":2678.9750000000004,"endTime":2681.9150000000004,"body":"So for agencies that haven't"},{"speaker":"Galen Low","startTime":2678.9750000000004,"endTime":2681.9150000000004,"body":"worked with a freelance project"},{"speaker":"Galen Low","startTime":2681.9150000000004,"endTime":2684.885,"body":"manager before, or maybe"},{"speaker":"Galen Low","startTime":2681.9150000000004,"endTime":2684.885,"body":"they've had a bad experience"},{"speaker":"Galen Low","startTime":2684.885,"endTime":2688.0550000000003,"body":"with some of them, where can"},{"speaker":"Galen Low","startTime":2684.885,"endTime":2688.0550000000003,"body":"they go to find a good one?"},{"speaker":"Galen Low","startTime":2688.065,"endTime":2691.0550000000003,"body":"And what should they be"},{"speaker":"Galen Low","startTime":2688.065,"endTime":2691.0550000000003,"body":"looking for just to find the"},{"speaker":"Galen Low","startTime":2691.065,"endTime":2692.9350000000004,"body":"best fit for what they need?"},{"speaker":"Marissa Taffer","startTime":2693.2850000000003,"endTime":2694.445,"body":"Yeah, I"},{"speaker":"Marissa Taffer","startTime":2693.2850000000003,"endTime":2694.445,"body":"mean, I think the answer"},{"speaker":"Marissa Taffer","startTime":2694.445,"endTime":2697.005,"body":"to that question really"},{"speaker":"Marissa Taffer","startTime":2694.445,"endTime":2697.005,"body":"depends on what they need."},{"speaker":"Marissa Taffer","startTime":2697.395,"endTime":2700.625,"body":"So, I would say, again, we've"},{"speaker":"Marissa Taffer","startTime":2697.395,"endTime":2700.625,"body":"talked about this a little"},{"speaker":"Marissa Taffer","startTime":2700.625,"endTime":2703.485,"body":"bit earlier in the episode,"},{"speaker":"Marissa Taffer","startTime":2700.625,"endTime":2703.485,"body":"but really get clear on what"},{"speaker":"Marissa Taffer","startTime":2703.485,"endTime":2706.925,"body":"those needs are, and then"},{"speaker":"Marissa Taffer","startTime":2703.485,"endTime":2706.925,"body":"maybe ask if you belong to a"},{"speaker":"Marissa Taffer","startTime":2706.925,"endTime":2710.155,"body":"community of agency owners, you"},{"speaker":"Marissa Taffer","startTime":2706.925,"endTime":2710.155,"body":"have friends in the industry,"},{"speaker":"Marissa Taffer","startTime":2710.1650000000004,"endTime":2712.9150000000004,"body":"a lot of my business comes"},{"speaker":"Marissa Taffer","startTime":2710.1650000000004,"endTime":2712.9150000000004,"body":"from referrals, so I did an"},{"speaker":"Marissa Taffer","startTime":2712.9150000000004,"endTime":2714.625,"body":"Asana setup for a client."},{"speaker":"Marissa Taffer","startTime":2714.8300000000004,"endTime":2715.9500000000003,"body":"He was really happy with it."},{"speaker":"Marissa Taffer","startTime":2715.9700000000003,"endTime":2717.2200000000003,"body":"He sent his buddy over to me."},{"speaker":"Marissa Taffer","startTime":2717.2200000000003,"endTime":2719.7000000000003,"body":"I did his on a setup"},{"speaker":"Marissa Taffer","startTime":2717.2200000000003,"endTime":2719.7000000000003,"body":"recently and had a really"},{"speaker":"Marissa Taffer","startTime":2719.7000000000003,"endTime":2720.77,"body":"great time doing it."},{"speaker":"Marissa Taffer","startTime":2720.88,"endTime":2723.34,"body":"So it works out really well"},{"speaker":"Marissa Taffer","startTime":2720.88,"endTime":2723.34,"body":"for me because I tend to"},{"speaker":"Marissa Taffer","startTime":2723.34,"endTime":2724.96,"body":"end up working with these"},{"speaker":"Marissa Taffer","startTime":2723.34,"endTime":2724.96,"body":"really terrific people"},{"speaker":"Marissa Taffer","startTime":2724.96,"endTime":2726.09,"body":"who all know each other."},{"speaker":"Marissa Taffer","startTime":2726.23,"endTime":2729.07,"body":"It works out really well for"},{"speaker":"Marissa Taffer","startTime":2726.23,"endTime":2729.07,"body":"the agency or the marketing"},{"speaker":"Marissa Taffer","startTime":2729.0800000000004,"endTime":2732.73,"body":"team because they're getting"},{"speaker":"Marissa Taffer","startTime":2729.0800000000004,"endTime":2732.73,"body":"a vetted person who is"},{"speaker":"Marissa Taffer","startTime":2732.73,"endTime":2734.01,"body":"a bit of a known entity."},{"speaker":"Marissa Taffer","startTime":2734.21,"endTime":2736.2200000000003,"body":"So I would say start by"},{"speaker":"Marissa Taffer","startTime":2734.21,"endTime":2736.2200000000003,"body":"asking for referrals."},{"speaker":"Marissa Taffer","startTime":2736.26,"endTime":2739.42,"body":"Again, if I'm like book"},{"speaker":"Marissa Taffer","startTime":2736.26,"endTime":2739.42,"body":"solid, I know people, I will"},{"speaker":"Marissa Taffer","startTime":2739.5600000000004,"endTime":2740.9300000000003,"body":"happily point you to people."},{"speaker":"Marissa Taffer","startTime":2740.9900000000002,"endTime":2744.02,"body":"Some of us, like even in"},{"speaker":"Marissa Taffer","startTime":2740.9900000000002,"endTime":2744.02,"body":"doing what I do, I make sure"},{"speaker":"Marissa Taffer","startTime":2744.0350000000003,"endTime":2746.5750000000003,"body":"to network with my peers so"},{"speaker":"Marissa Taffer","startTime":2744.0350000000003,"endTime":2746.5750000000003,"body":"that I know, if something's"},{"speaker":"Marissa Taffer","startTime":2746.5750000000003,"endTime":2749.375,"body":"not a fit for me, I know who"},{"speaker":"Marissa Taffer","startTime":2746.5750000000003,"endTime":2749.375,"body":"to pass it to and say, Hey,"},{"speaker":"Marissa Taffer","startTime":2749.375,"endTime":2752.5150000000003,"body":"maybe I can't do this, but"},{"speaker":"Marissa Taffer","startTime":2749.375,"endTime":2752.5150000000003,"body":"my colleague so and so really"},{"speaker":"Marissa Taffer","startTime":2752.5150000000003,"endTime":2753.7650000000003,"body":"specializes what you need."},{"speaker":"Marissa Taffer","startTime":2753.7650000000003,"endTime":2756.585,"body":"You should talk to her"},{"speaker":"Marissa Taffer","startTime":2753.7650000000003,"endTime":2756.585,"body":"and facilitating that way."},{"speaker":"Marissa Taffer","startTime":2756.585,"endTime":2759.7450000000003,"body":"So I would say starting with"},{"speaker":"Marissa Taffer","startTime":2756.585,"endTime":2759.7450000000003,"body":"your network, if you have"},{"speaker":"Marissa Taffer","startTime":2759.7450000000003,"endTime":2763.4350000000004,"body":"no network and you are on"},{"speaker":"Marissa Taffer","startTime":2759.7450000000003,"endTime":2763.4350000000004,"body":"an island, I would start"},{"speaker":"Marissa Taffer","startTime":2763.505,"endTime":2766.9950000000003,"body":"maybe on LinkedIn even and"},{"speaker":"Marissa Taffer","startTime":2763.505,"endTime":2766.9950000000003,"body":"start poking around people's"},{"speaker":"Marissa Taffer","startTime":2766.9950000000003,"endTime":2770.5950000000003,"body":"profiles or hashtags or"},{"speaker":"Marissa Taffer","startTime":2766.9950000000003,"endTime":2770.5950000000003,"body":"looking for people who seem"},{"speaker":"Marissa Taffer","startTime":2770.5950000000003,"endTime":2773.7250000000004,"body":"to do this work and read what"},{"speaker":"Marissa Taffer","startTime":2770.5950000000003,"endTime":2773.7250000000004,"body":"they write, read what they"},{"speaker":"Marissa Taffer","startTime":2773.7250000000004,"endTime":2776.795,"body":"say, hear how they talk about"},{"speaker":"Marissa Taffer","startTime":2773.7250000000004,"endTime":2776.795,"body":"their approach to their work."},{"speaker":"Marissa Taffer","startTime":2776.815,"endTime":2779.0150000000003,"body":"And if something is starting"},{"speaker":"Marissa Taffer","startTime":2776.815,"endTime":2779.0150000000003,"body":"to resonate with you, maybe a"},{"speaker":"Marissa Taffer","startTime":2779.0150000000003,"endTime":2781.4150000000004,"body":"discovery call or conversation"},{"speaker":"Marissa Taffer","startTime":2779.0150000000003,"endTime":2781.4150000000004,"body":"with that person is a"},{"speaker":"Marissa Taffer","startTime":2781.4150000000004,"endTime":2782.735,"body":"really good place to start."},{"speaker":"Marissa Taffer","startTime":2782.96,"endTime":2784.0,"body":"It'll help you get clear."},{"speaker":"Marissa Taffer","startTime":2784.02,"endTime":2786.65,"body":"I know I do discovery calls"},{"speaker":"Marissa Taffer","startTime":2784.02,"endTime":2786.65,"body":"with folks all the time."},{"speaker":"Marissa Taffer","startTime":2786.69,"endTime":2789.1000000000004,"body":"I don't usually charge for"},{"speaker":"Marissa Taffer","startTime":2786.69,"endTime":2789.1000000000004,"body":"the first either half an"},{"speaker":"Marissa Taffer","startTime":2789.1000000000004,"endTime":2791.59,"body":"hour or an hour, depending"},{"speaker":"Marissa Taffer","startTime":2789.1000000000004,"endTime":2791.59,"body":"on where you're coming from."},{"speaker":"Marissa Taffer","startTime":2791.59,"endTime":2794.2400000000002,"body":"And I'm happy to sit and noodle"},{"speaker":"Marissa Taffer","startTime":2791.59,"endTime":2794.2400000000002,"body":"with you on what do you really"},{"speaker":"Marissa Taffer","startTime":2794.2400000000002,"endTime":2795.52,"body":"need, what does that look like?"},{"speaker":"Marissa Taffer","startTime":2795.52,"endTime":2797.3,"body":"And, could it be a fit"},{"speaker":"Marissa Taffer","startTime":2795.52,"endTime":2797.3,"body":"for us to work together?"},{"speaker":"Galen Low","startTime":2797.4950000000003,"endTime":2798.2250000000004,"body":"You're"},{"speaker":"Galen Low","startTime":2797.4950000000003,"endTime":2798.2250000000004,"body":"absolutely right."},{"speaker":"Galen Low","startTime":2798.2250000000004,"endTime":2800.085,"body":"There's so many things"},{"speaker":"Galen Low","startTime":2798.2250000000004,"endTime":2800.085,"body":"you can ask a contract"},{"speaker":"Galen Low","startTime":2800.085,"endTime":2801.6150000000002,"body":"project manager to do."},{"speaker":"Galen Low","startTime":2801.8050000000003,"endTime":2803.085,"body":"I say you need to"},{"speaker":"Galen Low","startTime":2801.8050000000003,"endTime":2803.085,"body":"know what that is."},{"speaker":"Galen Low","startTime":2803.195,"endTime":2804.7050000000004,"body":"And there's so many"},{"speaker":"Galen Low","startTime":2803.195,"endTime":2804.7050000000004,"body":"folks who are good at"},{"speaker":"Galen Low","startTime":2804.7050000000004,"endTime":2805.4950000000003,"body":"many different things."},{"speaker":"Galen Low","startTime":2805.4950000000003,"endTime":2807.0350000000003,"body":"I love that sort of"},{"speaker":"Galen Low","startTime":2805.4950000000003,"endTime":2807.0350000000003,"body":"referral network thing."},{"speaker":"Galen Low","startTime":2807.0950000000003,"endTime":2810.045,"body":"A) there is benefit, I think,"},{"speaker":"Galen Low","startTime":2807.0950000000003,"endTime":2810.045,"body":"of working with someone that"},{"speaker":"Galen Low","startTime":2810.045,"endTime":2812.085,"body":"someone you know has worked"},{"speaker":"Galen Low","startTime":2810.045,"endTime":2812.085,"body":"with, not just because you"},{"speaker":"Galen Low","startTime":2812.085,"endTime":2814.0350000000003,"body":"can trust them, but because"},{"speaker":"Galen Low","startTime":2812.085,"endTime":2814.0350000000003,"body":"there's just this sort of"},{"speaker":"Galen Low","startTime":2814.175,"endTime":2816.985,"body":"stitching that happens in this"},{"speaker":"Galen Low","startTime":2814.175,"endTime":2816.985,"body":"sort of that community vibe."},{"speaker":"Galen Low","startTime":2817.125,"endTime":2820.505,"body":"And I love that notion that"},{"speaker":"Galen Low","startTime":2817.125,"endTime":2820.505,"body":"yes, if it's not a fit for you,"},{"speaker":"Galen Low","startTime":2820.5150000000003,"endTime":2824.235,"body":"like you might know someone"},{"speaker":"Galen Low","startTime":2820.5150000000003,"endTime":2824.235,"body":"who it would be a good fit for."},{"speaker":"Galen Low","startTime":2824.3650000000002,"endTime":2826.985,"body":"So it is part of the"},{"speaker":"Galen Low","startTime":2824.3650000000002,"endTime":2826.985,"body":"search sometimes as well."},{"speaker":"Galen Low","startTime":2827.145,"endTime":2829.0600000000004,"body":"Marissa, thanks so much for"},{"speaker":"Galen Low","startTime":2827.145,"endTime":2829.0600000000004,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":2829.0600000000004,"endTime":2830.1200000000003,"body":"This has been a lot of fun."},{"speaker":"Galen Low","startTime":2830.1400000000003,"endTime":2831.78,"body":"I've learned a lot and I"},{"speaker":"Galen Low","startTime":2830.1400000000003,"endTime":2831.78,"body":"think our listeners have"},{"speaker":"Galen Low","startTime":2831.78,"endTime":2832.8,"body":"gotten a lot from it as well."},{"speaker":"Galen Low","startTime":2832.9700000000003,"endTime":2835.3500000000004,"body":"We should definitely have you"},{"speaker":"Galen Low","startTime":2832.9700000000003,"endTime":2835.3500000000004,"body":"back and I want to dig into"},{"speaker":"Galen Low","startTime":2835.3500000000004,"endTime":2837.9700000000003,"body":"some of the nitty-gritty, maybe"},{"speaker":"Galen Low","startTime":2835.3500000000004,"endTime":2837.9700000000003,"body":"some of the tough parts of being"},{"speaker":"Galen Low","startTime":2837.9700000000003,"endTime":2839.1600000000003,"body":"a contract project manager."},{"speaker":"Galen Low","startTime":2839.25,"endTime":2841.15,"body":"But in the meantime, how"},{"speaker":"Galen Low","startTime":2839.25,"endTime":2841.15,"body":"can our listeners find a"},{"speaker":"Galen Low","startTime":2841.15,"endTime":2842.1800000000003,"body":"little bit more about you?"},{"speaker":"Marissa Taffer","startTime":2842.3,"endTime":2846.07,"body":"They can visit"},{"speaker":"Marissa Taffer","startTime":2842.3,"endTime":2846.07,"body":"my website mtafferconsulting.com"},{"speaker":"Marissa Taffer","startTime":2846.07,"endTime":2847.53,"body":"or look me up on LinkedIn."},{"speaker":"Marissa Taffer","startTime":2847.53,"endTime":2849.88,"body":"I'm always happy to connect"},{"speaker":"Marissa Taffer","startTime":2847.53,"endTime":2849.88,"body":"with other freelance"},{"speaker":"Marissa Taffer","startTime":2849.88,"endTime":2853.02,"body":"project managers, agency"},{"speaker":"Marissa Taffer","startTime":2849.88,"endTime":2853.02,"body":"owners, or anybody who's"},{"speaker":"Marissa Taffer","startTime":2853.0400000000004,"endTime":2853.8100000000004,"body":"dabbling in the space."},{"speaker":"Galen Low","startTime":2854.4950000000003,"endTime":2854.8450000000003,"body":"Awesome."},{"speaker":"Galen Low","startTime":2854.895,"endTime":2857.2850000000003,"body":"I will add those links"},{"speaker":"Galen Low","startTime":2854.895,"endTime":2857.2850000000003,"body":"in the show notes and"},{"speaker":"Galen Low","startTime":2857.3250000000003,"endTime":2858.5150000000003,"body":"Marissa, thanks again."},{"speaker":"Marissa Taffer","startTime":2858.7850000000003,"endTime":2859.605,"body":"Thanks for having me."},{"speaker":"Galen Low","startTime":2860.105,"endTime":2861.9150000000004,"body":"Alright"},{"speaker":"Galen Low","startTime":2860.105,"endTime":2861.9150000000004,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2862.1150000000002,"endTime":2864.2450000000003,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2862.1150000000002,"endTime":2864.2450000000003,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2864.2450000000003,"endTime":2866.7650000000003,"body":"over a thousand like minded"},{"speaker":"Galen Low","startTime":2864.2450000000003,"endTime":2866.7650000000003,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2866.905,"endTime":2867.905,"body":"come join our collective."},{"speaker":"Galen Low","startTime":2868.175,"endTime":2871.7450000000003,"body":"Head on over to"},{"speaker":"Galen Low","startTime":2868.175,"endTime":2871.7450000000003,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2871.815,"endTime":2872.505,"body":"to learn more."},{"speaker":"Galen Low","startTime":2872.815,"endTime":2874.8250000000003,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2872.815,"endTime":2874.8250000000003,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2874.925,"endTime":2878.525,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2874.925,"endTime":2878.525,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2878.545,"endTime":2880.525,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2878.545,"endTime":2880.525,"body":"thanks for listening."}]}