{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.16,"endTime":28.479,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.16,"endTime":28.479,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.51,"endTime":31.090000000000003,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.51,"endTime":31.090000000000003,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.270000000000003,"endTime":33.88,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.270000000000003,"endTime":33.88,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.88,"endTime":36.22,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.88,"endTime":36.22,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":36.22,"endTime":39.1,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":36.22,"endTime":39.1,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":39.105000000000004,"endTime":40.84,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":41.05,"endTime":43.39,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":41.05,"endTime":43.39,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":43.44,"endTime":46.53,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":47.07,"endTime":50.74,"body":"Okay, today we are revisiting"},{"speaker":"Galen Low","startTime":47.07,"endTime":50.74,"body":"the venerable RACI chart"},{"speaker":"Galen Low","startTime":50.93,"endTime":54.260000000000005,"body":"— this time not as a simple"},{"speaker":"Galen Low","startTime":50.93,"endTime":54.260000000000005,"body":"vocabulary to define roles"},{"speaker":"Galen Low","startTime":54.260000000000005,"endTime":57.379,"body":"and responsibilities at the"},{"speaker":"Galen Low","startTime":54.260000000000005,"endTime":57.379,"body":"team level, but as a means"},{"speaker":"Galen Low","startTime":57.379,"endTime":60.929,"body":"of clarifying decision making"},{"speaker":"Galen Low","startTime":57.379,"endTime":60.929,"body":"at the enterprise level to"},{"speaker":"Galen Low","startTime":60.929,"endTime":64.00999999999999,"body":"remove expensive bottlenecks"},{"speaker":"Galen Low","startTime":60.929,"endTime":64.00999999999999,"body":"and unlock business growth."},{"speaker":"Galen Low","startTime":64.35,"endTime":66.78999999999999,"body":"Back in the studio with me"},{"speaker":"Galen Low","startTime":64.35,"endTime":66.78999999999999,"body":"today is Cassie Solomon,"},{"speaker":"Galen Low","startTime":66.869,"endTime":69.53,"body":"an organizational change"},{"speaker":"Galen Low","startTime":66.869,"endTime":69.53,"body":"and digital transformation"},{"speaker":"Galen Low","startTime":69.53,"endTime":72.65,"body":"leader and author of"},{"speaker":"Galen Low","startTime":69.53,"endTime":72.65,"body":"\"Leading Successful Change_"},{"speaker":"Galen Low","startTime":72.78,"endTime":75.47,"body":"8 Keys To Making Change"},{"speaker":"Galen Low","startTime":72.78,"endTime":75.47,"body":"Work\", a book that has been"},{"speaker":"Galen Low","startTime":75.47,"endTime":79.479,"body":"published by Wharton twice"},{"speaker":"Galen Low","startTime":75.47,"endTime":79.479,"body":"in 2013 and revised in 2020."},{"speaker":"Galen Low","startTime":79.769,"endTime":81.869,"body":"Cassie, thanks for coming back"},{"speaker":"Galen Low","startTime":79.769,"endTime":81.869,"body":"in the studio with me today."},{"speaker":"Cassie Solomon","startTime":82.24000000000001,"endTime":83.49000000000001,"body":"Thank"},{"speaker":"Cassie Solomon","startTime":82.24000000000001,"endTime":83.49000000000001,"body":"you so much, Galen."},{"speaker":"Cassie Solomon","startTime":83.49000000000001,"endTime":86.76,"body":"It's fantastic to be here, and"},{"speaker":"Cassie Solomon","startTime":83.49000000000001,"endTime":86.76,"body":"I'm excited about this topic."},{"speaker":"Galen Low","startTime":86.989,"endTime":88.92,"body":"I'm excited too"},{"speaker":"Galen Low","startTime":86.989,"endTime":88.92,"body":"and it's always a pleasure"},{"speaker":"Galen Low","startTime":88.92,"endTime":89.819,"body":"having you on the show."},{"speaker":"Galen Low","startTime":90.02,"endTime":93.359,"body":"We're experimenting with a"},{"speaker":"Galen Low","startTime":90.02,"endTime":93.359,"body":"bit of a different format, so"},{"speaker":"Galen Low","startTime":93.36,"endTime":96.25,"body":"I thought maybe I'd just open"},{"speaker":"Galen Low","startTime":93.36,"endTime":96.25,"body":"with just what I call one hot"},{"speaker":"Galen Low","startTime":96.259,"endTime":99.609,"body":"question, and the question"},{"speaker":"Galen Low","startTime":96.259,"endTime":99.609,"body":"is this: how do executives"},{"speaker":"Galen Low","startTime":99.69,"endTime":102.87,"body":"react when you tell them that"},{"speaker":"Galen Low","startTime":99.69,"endTime":102.87,"body":"their multi-million dollar"},{"speaker":"Galen Low","startTime":102.87,"endTime":105.74,"body":"bottleneck can be solved with"},{"speaker":"Galen Low","startTime":102.87,"endTime":105.74,"body":"a flow diagram and a little"},{"speaker":"Galen Low","startTime":105.74,"endTime":108.479,"body":"chart with the letters R, A,"},{"speaker":"Galen Low","startTime":105.74,"endTime":108.479,"body":"C, and I strewn all about it?"},{"speaker":"Cassie Solomon","startTime":108.794,"endTime":110.645,"body":"Well, I'm"},{"speaker":"Cassie Solomon","startTime":108.794,"endTime":110.645,"body":"sorry, but I'm going to start"},{"speaker":"Cassie Solomon","startTime":110.645,"endTime":114.95400000000001,"body":"by saying that I never say"},{"speaker":"Cassie Solomon","startTime":110.645,"endTime":114.95400000000001,"body":"that to executives, because"},{"speaker":"Cassie Solomon","startTime":115.145,"endTime":117.194,"body":"RACI isn't a silver bullet."},{"speaker":"Cassie Solomon","startTime":117.365,"endTime":120.264,"body":"And I really don't want to"},{"speaker":"Cassie Solomon","startTime":117.365,"endTime":120.264,"body":"give the impression to all of"},{"speaker":"Cassie Solomon","startTime":120.294,"endTime":123.684,"body":"the project managers that are"},{"speaker":"Cassie Solomon","startTime":120.294,"endTime":123.684,"body":"tuning in that they can pull"},{"speaker":"Cassie Solomon","startTime":123.684,"endTime":126.375,"body":"RACI off the shelf and say,"},{"speaker":"Cassie Solomon","startTime":123.684,"endTime":126.375,"body":"here's the answer to all of"},{"speaker":"Cassie Solomon","startTime":126.375,"endTime":127.694,"body":"your problems, just trust me."},{"speaker":"Cassie Solomon","startTime":127.844,"endTime":130.315,"body":"Because there are no"},{"speaker":"Cassie Solomon","startTime":127.844,"endTime":130.315,"body":"silver bullets in, as"},{"speaker":"Cassie Solomon","startTime":130.315,"endTime":132.865,"body":"much as I love RACI, it"},{"speaker":"Cassie Solomon","startTime":130.315,"endTime":132.865,"body":"doesn't do it by itself."},{"speaker":"Cassie Solomon","startTime":133.209,"endTime":136.41,"body":"I want to talk for just a"},{"speaker":"Cassie Solomon","startTime":133.209,"endTime":136.41,"body":"second about the model in"},{"speaker":"Cassie Solomon","startTime":136.42000000000002,"endTime":139.25,"body":"the book, \"Leading Successful"},{"speaker":"Cassie Solomon","startTime":136.42000000000002,"endTime":139.25,"body":"Change\", that I wrote with my"},{"speaker":"Cassie Solomon","startTime":139.25,"endTime":140.69,"body":"Wharton colleague, Greg Shea."},{"speaker":"Cassie Solomon","startTime":140.8,"endTime":144.3,"body":"The model is called the 8"},{"speaker":"Cassie Solomon","startTime":140.8,"endTime":144.3,"body":"Levers of Change, and the"},{"speaker":"Cassie Solomon","startTime":144.38,"endTime":147.769,"body":"theory is that you have to"},{"speaker":"Cassie Solomon","startTime":144.38,"endTime":147.769,"body":"work with at least four of the"},{"speaker":"Cassie Solomon","startTime":147.76999999999998,"endTime":151.689,"body":"eight before you can create"},{"speaker":"Cassie Solomon","startTime":147.76999999999998,"endTime":151.689,"body":"successful change from any type."},{"speaker":"Cassie Solomon","startTime":151.93,"endTime":154.15,"body":"And one of those levers"},{"speaker":"Cassie Solomon","startTime":151.93,"endTime":154.15,"body":"is decision making."},{"speaker":"Cassie Solomon","startTime":154.63,"endTime":156.86,"body":"So it's one of my"},{"speaker":"Cassie Solomon","startTime":154.63,"endTime":156.86,"body":"favorite levers."},{"speaker":"Cassie Solomon","startTime":156.87,"endTime":159.15,"body":"It's really one of the"},{"speaker":"Cassie Solomon","startTime":156.87,"endTime":159.15,"body":"most powerful levers"},{"speaker":"Cassie Solomon","startTime":159.15,"endTime":160.21,"body":"in an organization."},{"speaker":"Cassie Solomon","startTime":160.51,"endTime":161.99,"body":"The problem is it's invisible."},{"speaker":"Cassie Solomon","startTime":162.17,"endTime":163.68,"body":"You can show me your org chart."},{"speaker":"Cassie Solomon","startTime":163.69,"endTime":164.88,"body":"You can show me your budget."},{"speaker":"Cassie Solomon","startTime":165.04,"endTime":166.74,"body":"You can show me your"},{"speaker":"Cassie Solomon","startTime":165.04,"endTime":166.74,"body":"compensation plan."},{"speaker":"Cassie Solomon","startTime":166.89000000000001,"endTime":168.53,"body":"You can't show me"},{"speaker":"Cassie Solomon","startTime":166.89000000000001,"endTime":168.53,"body":"your decision making."},{"speaker":"Cassie Solomon","startTime":168.57,"endTime":172.239,"body":"We have not figured out a way"},{"speaker":"Cassie Solomon","startTime":168.57,"endTime":172.239,"body":"to make that visible, but RACI"},{"speaker":"Cassie Solomon","startTime":172.24,"endTime":174.29,"body":"is the best tool that we have."},{"speaker":"Cassie Solomon","startTime":174.62,"endTime":178.195,"body":"It's trying to negotiate"},{"speaker":"Cassie Solomon","startTime":174.62,"endTime":178.195,"body":"roles and authority and"},{"speaker":"Cassie Solomon","startTime":178.195,"endTime":180.135,"body":"empowerment and accountability."},{"speaker":"Cassie Solomon","startTime":180.315,"endTime":183.085,"body":"Without RACI, I think it's"},{"speaker":"Cassie Solomon","startTime":180.315,"endTime":183.085,"body":"like, fighting with one"},{"speaker":"Cassie Solomon","startTime":183.085,"endTime":184.445,"body":"hand tied behind your back."},{"speaker":"Cassie Solomon","startTime":184.665,"endTime":188.935,"body":"So we use that to shine a light"},{"speaker":"Cassie Solomon","startTime":184.665,"endTime":188.935,"body":"on these larger issues like"},{"speaker":"Cassie Solomon","startTime":188.935,"endTime":192.445,"body":"decision making, but I think of"},{"speaker":"Cassie Solomon","startTime":188.935,"endTime":192.445,"body":"it as like Pandora's box, right?"},{"speaker":"Cassie Solomon","startTime":192.454,"endTime":194.685,"body":"It's this incredibly"},{"speaker":"Cassie Solomon","startTime":192.454,"endTime":194.685,"body":"simple tool."},{"speaker":"Cassie Solomon","startTime":194.874,"endTime":198.455,"body":"You and I can teach anybody to"},{"speaker":"Cassie Solomon","startTime":194.874,"endTime":198.455,"body":"do this tour in six minutes and"},{"speaker":"Cassie Solomon","startTime":198.455,"endTime":201.115,"body":"another six minutes to practice"},{"speaker":"Cassie Solomon","startTime":198.455,"endTime":201.115,"body":"and they're good to go, right?"},{"speaker":"Cassie Solomon","startTime":201.225,"endTime":205.295,"body":"But what it opens up are"},{"speaker":"Cassie Solomon","startTime":201.225,"endTime":205.295,"body":"conversations about where"},{"speaker":"Cassie Solomon","startTime":205.305,"endTime":208.605,"body":"is the power, where's the"},{"speaker":"Cassie Solomon","startTime":205.305,"endTime":208.605,"body":"authority in our organization?"},{"speaker":"Cassie Solomon","startTime":208.825,"endTime":211.225,"body":"And those conversations"},{"speaker":"Cassie Solomon","startTime":208.825,"endTime":211.225,"body":"are very powerful."},{"speaker":"Cassie Solomon","startTime":211.225,"endTime":212.475,"body":"They have incredible"},{"speaker":"Cassie Solomon","startTime":211.225,"endTime":212.475,"body":"consequences."},{"speaker":"Galen Low","startTime":212.985,"endTime":213.905,"body":"That's"},{"speaker":"Galen Low","startTime":212.985,"endTime":213.905,"body":"what I love about it."},{"speaker":"Galen Low","startTime":213.905,"endTime":216.375,"body":"And like, when you said it's"},{"speaker":"Galen Low","startTime":213.905,"endTime":216.375,"body":"invisible, decision making"},{"speaker":"Galen Low","startTime":216.375,"endTime":219.065,"body":"is invisible, like, when I"},{"speaker":"Galen Low","startTime":216.375,"endTime":219.065,"body":"think back on it, that is the"},{"speaker":"Galen Low","startTime":219.065,"endTime":221.445,"body":"like, tone in the room when"},{"speaker":"Galen Low","startTime":219.065,"endTime":221.445,"body":"you start that conversation."},{"speaker":"Galen Low","startTime":221.455,"endTime":223.145,"body":"Everyone's going,"},{"speaker":"Galen Low","startTime":221.455,"endTime":223.145,"body":"oh, yeah, really?"},{"speaker":"Galen Low","startTime":223.145,"endTime":225.868,"body":"I thought that this, and you"},{"speaker":"Galen Low","startTime":223.145,"endTime":225.868,"body":"kind of like, surface all of"},{"speaker":"Galen Low","startTime":225.888,"endTime":228.648,"body":"this sort of miscommunication,"},{"speaker":"Galen Low","startTime":225.888,"endTime":228.648,"body":"misunderstanding, and just"},{"speaker":"Galen Low","startTime":228.658,"endTime":230.198,"body":"misaligned expectations."},{"speaker":"Galen Low","startTime":230.568,"endTime":231.218,"body":"And you're like, aha!"},{"speaker":"Galen Low","startTime":231.573,"endTime":231.943,"body":"And you're right."},{"speaker":"Galen Low","startTime":231.943,"endTime":232.643,"body":"It's so simple."},{"speaker":"Cassie Solomon","startTime":232.803,"endTime":234.283,"body":"Well,"},{"speaker":"Cassie Solomon","startTime":232.803,"endTime":234.283,"body":"and it's also like this"},{"speaker":"Cassie Solomon","startTime":234.283,"endTime":235.523,"body":"word 'culture', right?"},{"speaker":"Cassie Solomon","startTime":235.533,"endTime":237.793,"body":"If you start talking about"},{"speaker":"Cassie Solomon","startTime":235.533,"endTime":237.793,"body":"decision making or culture,"},{"speaker":"Cassie Solomon","startTime":237.843,"endTime":241.173,"body":"you're inviting a lot of"},{"speaker":"Cassie Solomon","startTime":237.843,"endTime":241.173,"body":"rhetoric, a lot of very"},{"speaker":"Cassie Solomon","startTime":241.173,"endTime":243.983,"body":"high conceptual language"},{"speaker":"Cassie Solomon","startTime":241.173,"endTime":243.983,"body":"that doesn't actually mean"},{"speaker":"Cassie Solomon","startTime":243.983,"endTime":244.943,"body":"the same thing to people."},{"speaker":"Cassie Solomon","startTime":245.223,"endTime":247.923,"body":"So now we've had a great"},{"speaker":"Cassie Solomon","startTime":245.223,"endTime":247.923,"body":"conversation about culture or"},{"speaker":"Cassie Solomon","startTime":247.923,"endTime":249.883,"body":"we've had a great conversation"},{"speaker":"Cassie Solomon","startTime":247.923,"endTime":249.883,"body":"about decision making."},{"speaker":"Cassie Solomon","startTime":250.043,"endTime":251.613,"body":"We have nothing actionable."},{"speaker":"Cassie Solomon","startTime":251.813,"endTime":253.473,"body":"We don't know what"},{"speaker":"Cassie Solomon","startTime":251.813,"endTime":253.473,"body":"we're talking about."},{"speaker":"Cassie Solomon","startTime":253.788,"endTime":255.178,"body":"And we said, that was fantastic."},{"speaker":"Cassie Solomon","startTime":255.208,"endTime":258.00800000000004,"body":"Let's meet again and talk about"},{"speaker":"Cassie Solomon","startTime":255.208,"endTime":258.00800000000004,"body":"decision making and culture."},{"speaker":"Cassie Solomon","startTime":258.448,"endTime":259.868,"body":"And that's not very satisfying."},{"speaker":"Cassie Solomon","startTime":259.868,"endTime":261.078,"body":"It doesn't make anything change."},{"speaker":"Galen Low","startTime":261.318,"endTime":262.00800000000004,"body":"Oh, absolutely."},{"speaker":"Galen Low","startTime":262.00800000000004,"endTime":262.498,"body":"I love that."},{"speaker":"Galen Low","startTime":262.498,"endTime":265.098,"body":"I would love to come back to"},{"speaker":"Galen Low","startTime":262.498,"endTime":265.098,"body":"the 8 levers at some point."},{"speaker":"Galen Low","startTime":265.098,"endTime":266.568,"body":"I don't know if we'll have"},{"speaker":"Galen Low","startTime":265.098,"endTime":266.568,"body":"time to do it today, but"},{"speaker":"Galen Low","startTime":266.568,"endTime":267.978,"body":"we'll definitely have you"},{"speaker":"Galen Low","startTime":266.568,"endTime":267.978,"body":"back in the studio for"},{"speaker":"Galen Low","startTime":267.978,"endTime":269.678,"body":"that cause I think that's"},{"speaker":"Galen Low","startTime":267.978,"endTime":269.678,"body":"really, really interesting."},{"speaker":"Galen Low","startTime":269.858,"endTime":273.078,"body":"Meantime, thank you for humoring"},{"speaker":"Galen Low","startTime":269.858,"endTime":273.078,"body":"me on that one hot question."},{"speaker":"Galen Low","startTime":273.148,"endTime":274.058,"body":"It's not a silver bullet."},{"speaker":"Galen Low","startTime":274.058,"endTime":275.348,"body":"It's not how you're"},{"speaker":"Galen Low","startTime":274.058,"endTime":275.348,"body":"presenting this."},{"speaker":"Galen Low","startTime":275.538,"endTime":277.818,"body":"But I thought maybe we could"},{"speaker":"Galen Low","startTime":275.538,"endTime":277.818,"body":"just zoom out a little bit."},{"speaker":"Galen Low","startTime":277.993,"endTime":281.923,"body":"Because I hopped in, but"},{"speaker":"Galen Low","startTime":277.993,"endTime":281.923,"body":"most people know RACI as"},{"speaker":"Galen Low","startTime":282.08299999999997,"endTime":284.87300000000005,"body":"just a simple vocabulary"},{"speaker":"Galen Low","startTime":282.08299999999997,"endTime":284.87300000000005,"body":"and technique to describe"},{"speaker":"Galen Low","startTime":284.88300000000004,"endTime":287.193,"body":"roles and responsibilities"},{"speaker":"Galen Low","startTime":284.88300000000004,"endTime":287.193,"body":"in a team context."},{"speaker":"Galen Low","startTime":287.46299999999997,"endTime":290.543,"body":"R standing for Responsible,"},{"speaker":"Galen Low","startTime":287.46299999999997,"endTime":290.543,"body":"A stands for Accountable"},{"speaker":"Galen Low","startTime":290.543,"endTime":293.293,"body":"or Authorized, C stands"},{"speaker":"Galen Low","startTime":290.543,"endTime":293.293,"body":"for Consulted, and I"},{"speaker":"Galen Low","startTime":293.303,"endTime":294.283,"body":"stands for Informed."},{"speaker":"Galen Low","startTime":294.58299999999997,"endTime":295.303,"body":"Simple, right?"},{"speaker":"Galen Low","startTime":295.72299999999996,"endTime":298.50300000000004,"body":"But you use it at a pretty"},{"speaker":"Galen Low","startTime":295.72299999999996,"endTime":298.50300000000004,"body":"high level, at an enterprise"},{"speaker":"Galen Low","startTime":298.50300000000004,"endTime":301.38300000000004,"body":"level with some Fortune 500"},{"speaker":"Galen Low","startTime":298.50300000000004,"endTime":301.38300000000004,"body":"companies, among others,"},{"speaker":"Galen Low","startTime":301.673,"endTime":304.033,"body":"and I don't know if a lot of"},{"speaker":"Galen Low","startTime":301.673,"endTime":304.033,"body":"people think of it that way."},{"speaker":"Galen Low","startTime":304.193,"endTime":305.803,"body":"And I was just wondering,"},{"speaker":"Galen Low","startTime":304.193,"endTime":305.803,"body":"when did it occur to you that"},{"speaker":"Galen Low","startTime":305.803,"endTime":308.573,"body":"RACI could be used at the"},{"speaker":"Galen Low","startTime":305.803,"endTime":308.573,"body":"enterprise level with these"},{"speaker":"Galen Low","startTime":308.573,"endTime":311.403,"body":"large companies, Fortune 500"},{"speaker":"Galen Low","startTime":308.573,"endTime":311.403,"body":"companies, and what kinds of"},{"speaker":"Galen Low","startTime":311.403,"endTime":312.84299999999996,"body":"problems has it solved for you?"},{"speaker":"Galen Low","startTime":313.023,"endTime":313.98299999999995,"body":"Or for them, I guess."},{"speaker":"Cassie Solomon","startTime":313.98299999999995,"endTime":315.97299999999996,"body":"This is a"},{"speaker":"Cassie Solomon","startTime":313.98299999999995,"endTime":315.97299999999996,"body":"little bit embarrassing, Galen,"},{"speaker":"Cassie Solomon","startTime":315.98299999999995,"endTime":317.663,"body":"because it took me a while."},{"speaker":"Cassie Solomon","startTime":317.813,"endTime":320.323,"body":"I have a whole RACI"},{"speaker":"Cassie Solomon","startTime":317.813,"endTime":320.323,"body":"side of the practice."},{"speaker":"Cassie Solomon","startTime":320.63800000000003,"endTime":323.37800000000004,"body":"And then I have my other"},{"speaker":"Cassie Solomon","startTime":320.63800000000003,"endTime":323.37800000000004,"body":"side, my organizational"},{"speaker":"Cassie Solomon","startTime":323.37800000000004,"endTime":324.688,"body":"change and strategy side."},{"speaker":"Cassie Solomon","startTime":324.87800000000004,"endTime":326.73800000000006,"body":"And after a couple of years,"},{"speaker":"Cassie Solomon","startTime":324.87800000000004,"endTime":326.73800000000006,"body":"it occurred to me that they"},{"speaker":"Cassie Solomon","startTime":326.73800000000006,"endTime":328.63800000000003,"body":"actually belonged together."},{"speaker":"Cassie Solomon","startTime":328.908,"endTime":331.26800000000003,"body":"So for example, if we're"},{"speaker":"Cassie Solomon","startTime":328.908,"endTime":331.26800000000003,"body":"doing a strategy project"},{"speaker":"Cassie Solomon","startTime":331.26800000000003,"endTime":335.98800000000006,"body":"now, we say, okay, who owns"},{"speaker":"Cassie Solomon","startTime":331.26800000000003,"endTime":335.98800000000006,"body":"which piece of this strategy?"},{"speaker":"Cassie Solomon","startTime":336.20799999999997,"endTime":337.74800000000005,"body":"How is the work"},{"speaker":"Cassie Solomon","startTime":336.20799999999997,"endTime":337.74800000000005,"body":"going to get done?"},{"speaker":"Cassie Solomon","startTime":337.74800000000005,"endTime":341.278,"body":"Where are the Rs and who has"},{"speaker":"Cassie Solomon","startTime":337.74800000000005,"endTime":341.278,"body":"executive authority over it?"},{"speaker":"Cassie Solomon","startTime":341.58299999999997,"endTime":342.953,"body":"Where are the"},{"speaker":"Cassie Solomon","startTime":341.58299999999997,"endTime":342.953,"body":"decisions getting made?"},{"speaker":"Cassie Solomon","startTime":342.953,"endTime":346.453,"body":"And we make people go through"},{"speaker":"Cassie Solomon","startTime":342.953,"endTime":346.453,"body":"that exercise as part of"},{"speaker":"Cassie Solomon","startTime":346.46299999999997,"endTime":349.13300000000004,"body":"transitioning to strategy"},{"speaker":"Cassie Solomon","startTime":346.46299999999997,"endTime":349.13300000000004,"body":"execution, and it's magical."},{"speaker":"Cassie Solomon","startTime":349.173,"endTime":350.46299999999997,"body":"It's like, I get it."},{"speaker":"Cassie Solomon","startTime":350.46299999999997,"endTime":352.653,"body":"I get the part of this"},{"speaker":"Cassie Solomon","startTime":350.46299999999997,"endTime":352.653,"body":"that I have to drive."},{"speaker":"Cassie Solomon","startTime":352.96299999999997,"endTime":355.683,"body":"I think a lot of transformation"},{"speaker":"Cassie Solomon","startTime":352.96299999999997,"endTime":355.683,"body":"projects really could benefit"},{"speaker":"Cassie Solomon","startTime":355.693,"endTime":357.62300000000005,"body":"from that, that RACI tail end."},{"speaker":"Cassie Solomon","startTime":357.97299999999996,"endTime":360.97299999999996,"body":"And the other thing that I'm"},{"speaker":"Cassie Solomon","startTime":357.97299999999996,"endTime":360.97299999999996,"body":"doing a lot with it, but again,"},{"speaker":"Cassie Solomon","startTime":360.97299999999996,"endTime":364.08299999999997,"body":"not at the beginning is there"},{"speaker":"Cassie Solomon","startTime":360.97299999999996,"endTime":364.08299999999997,"body":"are a lot of co-leadership"},{"speaker":"Cassie Solomon","startTime":364.10299999999995,"endTime":366.203,"body":"positions in my world right now."},{"speaker":"Cassie Solomon","startTime":366.203,"endTime":370.443,"body":"And I see you can't negotiate,"},{"speaker":"Cassie Solomon","startTime":366.203,"endTime":370.443,"body":"a shared job or a shared"},{"speaker":"Cassie Solomon","startTime":370.49300000000005,"endTime":374.073,"body":"CEO if you don't have this"},{"speaker":"Cassie Solomon","startTime":370.49300000000005,"endTime":374.073,"body":"language to talk about what's"},{"speaker":"Cassie Solomon","startTime":374.073,"endTime":376.74300000000005,"body":"your work, what's my work,"},{"speaker":"Cassie Solomon","startTime":374.073,"endTime":376.74300000000005,"body":"which decisions are shared,"},{"speaker":"Cassie Solomon","startTime":376.74300000000005,"endTime":377.99300000000005,"body":"which decisions are yours."},{"speaker":"Cassie Solomon","startTime":378.293,"endTime":380.33299999999997,"body":"And then I've even brought"},{"speaker":"Cassie Solomon","startTime":378.293,"endTime":380.33299999999997,"body":"it now into my executive"},{"speaker":"Cassie Solomon","startTime":380.35299999999995,"endTime":383.25300000000004,"body":"coaching work and teach it"},{"speaker":"Cassie Solomon","startTime":380.35299999999995,"endTime":383.25300000000004,"body":"to my individual clients,"},{"speaker":"Cassie Solomon","startTime":383.25300000000004,"endTime":385.86300000000006,"body":"because this is a language"},{"speaker":"Cassie Solomon","startTime":383.25300000000004,"endTime":385.86300000000006,"body":"that allows you to negotiate"},{"speaker":"Cassie Solomon","startTime":385.86300000000006,"endTime":387.00300000000004,"body":"for the role that you want."},{"speaker":"Cassie Solomon","startTime":387.293,"endTime":391.703,"body":"And then we joke that everyone"},{"speaker":"Cassie Solomon","startTime":387.293,"endTime":391.703,"body":"is, wants fewer R's and less"},{"speaker":"Cassie Solomon","startTime":391.703,"endTime":393.89300000000003,"body":"work and more authority, right?"},{"speaker":"Cassie Solomon","startTime":393.913,"endTime":396.673,"body":"More A's, like"},{"speaker":"Cassie Solomon","startTime":393.913,"endTime":396.673,"body":"that's not everybody."},{"speaker":"Cassie Solomon","startTime":396.99300000000005,"endTime":400.22299999999996,"body":"Sometimes people are just"},{"speaker":"Cassie Solomon","startTime":396.99300000000005,"endTime":400.22299999999996,"body":"longing for clarity, but if"},{"speaker":"Cassie Solomon","startTime":400.22299999999996,"endTime":402.923,"body":"you boil it down, when people"},{"speaker":"Cassie Solomon","startTime":400.22299999999996,"endTime":402.923,"body":"come and say, I have all this"},{"speaker":"Cassie Solomon","startTime":402.923,"endTime":405.75300000000004,"body":"responsibility and no authority,"},{"speaker":"Cassie Solomon","startTime":402.923,"endTime":405.75300000000004,"body":"which they're like, ah, yes,"},{"speaker":"Cassie Solomon","startTime":405.793,"endTime":407.323,"body":"there's a language for that."},{"speaker":"Cassie Solomon","startTime":407.51300000000003,"endTime":409.60299999999995,"body":"That's what you want to"},{"speaker":"Cassie Solomon","startTime":407.51300000000003,"endTime":409.60299999999995,"body":"go and negotiate now."},{"speaker":"Cassie Solomon","startTime":409.803,"endTime":411.563,"body":"Who do you have to"},{"speaker":"Cassie Solomon","startTime":409.803,"endTime":411.563,"body":"negotiate with to get"},{"speaker":"Cassie Solomon","startTime":411.563,"endTime":412.923,"body":"fewer R's and more A's?"},{"speaker":"Cassie Solomon","startTime":413.01300000000003,"endTime":416.37300000000005,"body":"The other thing that has"},{"speaker":"Cassie Solomon","startTime":413.01300000000003,"endTime":416.37300000000005,"body":"deeply occurred to us is that"},{"speaker":"Cassie Solomon","startTime":416.403,"endTime":419.59299999999996,"body":"almost all change initiatives"},{"speaker":"Cassie Solomon","startTime":416.403,"endTime":419.59299999999996,"body":"involve some kind of cross"},{"speaker":"Cassie Solomon","startTime":419.59299999999996,"endTime":420.693,"body":"functional project team."},{"speaker":"Cassie Solomon","startTime":421.043,"endTime":423.33299999999997,"body":"If you're just changing"},{"speaker":"Cassie Solomon","startTime":421.043,"endTime":423.33299999999997,"body":"inside your function, you"},{"speaker":"Cassie Solomon","startTime":423.33299999999997,"endTime":425.913,"body":"can sit down with your own"},{"speaker":"Cassie Solomon","startTime":423.33299999999997,"endTime":425.913,"body":"staff, that's not the case."},{"speaker":"Cassie Solomon","startTime":425.953,"endTime":428.943,"body":"But at the enterprise level,"},{"speaker":"Cassie Solomon","startTime":425.953,"endTime":428.943,"body":"the big change initiatives"},{"speaker":"Cassie Solomon","startTime":428.97299999999996,"endTime":431.61300000000006,"body":"bring together all these"},{"speaker":"Cassie Solomon","startTime":428.97299999999996,"endTime":431.61300000000006,"body":"different silos, and then"},{"speaker":"Cassie Solomon","startTime":431.61300000000006,"endTime":432.653,"body":"they promptly get stuck."},{"speaker":"Cassie Solomon","startTime":432.813,"endTime":436.23299999999995,"body":"Because cross functional"},{"speaker":"Cassie Solomon","startTime":432.813,"endTime":436.23299999999995,"body":"work is famously the most"},{"speaker":"Cassie Solomon","startTime":436.23299999999995,"endTime":437.523,"body":"difficult work that you can do."},{"speaker":"Cassie Solomon","startTime":437.788,"endTime":440.47799999999995,"body":"It has all these special"},{"speaker":"Cassie Solomon","startTime":437.788,"endTime":440.47799999999995,"body":"problems attached to it."},{"speaker":"Cassie Solomon","startTime":440.71799999999996,"endTime":443.428,"body":"And the reason that it has all"},{"speaker":"Cassie Solomon","startTime":440.71799999999996,"endTime":443.428,"body":"of those issues is because the"},{"speaker":"Cassie Solomon","startTime":443.428,"endTime":445.068,"body":"authority is no longer clear."},{"speaker":"Cassie Solomon","startTime":445.188,"endTime":447.58799999999997,"body":"If I'm just working with"},{"speaker":"Cassie Solomon","startTime":445.188,"endTime":447.58799999999997,"body":"my team, the authority"},{"speaker":"Cassie Solomon","startTime":447.58799999999997,"endTime":450.418,"body":"is very clear, and I can"},{"speaker":"Cassie Solomon","startTime":447.58799999999997,"endTime":450.418,"body":"make things move forward."},{"speaker":"Cassie Solomon","startTime":450.63800000000003,"endTime":453.51800000000003,"body":"But I'm working with all"},{"speaker":"Cassie Solomon","startTime":450.63800000000003,"endTime":453.51800000000003,"body":"these peers, and all of their"},{"speaker":"Cassie Solomon","startTime":453.51800000000003,"endTime":456.99800000000005,"body":"bosses are the, the ghosts in"},{"speaker":"Cassie Solomon","startTime":453.51800000000003,"endTime":456.99800000000005,"body":"the machine outside the room,"},{"speaker":"Cassie Solomon","startTime":457.33799999999997,"endTime":458.808,"body":"and I, everything bogs down."},{"speaker":"Cassie Solomon","startTime":459.10799999999995,"endTime":461.96799999999996,"body":"So it turns out to be very"},{"speaker":"Cassie Solomon","startTime":459.10799999999995,"endTime":461.96799999999996,"body":"helpful in large scale"},{"speaker":"Cassie Solomon","startTime":461.96799999999996,"endTime":462.38800000000003,"body":"change initiative work."},{"speaker":"Galen Low","startTime":463.683,"endTime":465.01300000000003,"body":"I can definitely"},{"speaker":"Galen Low","startTime":463.683,"endTime":465.01300000000003,"body":"picture that because I'm"},{"speaker":"Galen Low","startTime":465.01300000000003,"endTime":467.923,"body":"thinking of, like just digital"},{"speaker":"Galen Low","startTime":465.01300000000003,"endTime":467.923,"body":"transformation initiatives"},{"speaker":"Galen Low","startTime":467.923,"endTime":469.98299999999995,"body":"and like you said, like"},{"speaker":"Galen Low","startTime":467.923,"endTime":469.98299999999995,"body":"strategy, it's crossing over"},{"speaker":"Galen Low","startTime":469.98299999999995,"endTime":474.033,"body":"teams and especially the way"},{"speaker":"Galen Low","startTime":469.98299999999995,"endTime":474.033,"body":"businesses are transforming"},{"speaker":"Galen Low","startTime":474.033,"endTime":476.76300000000003,"body":"now, like it creates overlap."},{"speaker":"Galen Low","startTime":476.813,"endTime":478.99300000000005,"body":"It's a cross functional"},{"speaker":"Galen Low","startTime":476.813,"endTime":478.99300000000005,"body":"business now because"},{"speaker":"Galen Low","startTime":478.99300000000005,"endTime":481.773,"body":"they need to transform by"},{"speaker":"Galen Low","startTime":478.99300000000005,"endTime":481.773,"body":"combining, different teams,"},{"speaker":"Galen Low","startTime":481.773,"endTime":482.673,"body":"different specialties."},{"speaker":"Galen Low","startTime":483.01300000000003,"endTime":485.99300000000005,"body":"And that co-leadership thing,"},{"speaker":"Galen Low","startTime":483.01300000000003,"endTime":485.99300000000005,"body":"oh man, that resonates like"},{"speaker":"Galen Low","startTime":485.99300000000005,"endTime":488.783,"body":"so hard right now because I"},{"speaker":"Galen Low","startTime":485.99300000000005,"endTime":488.783,"body":"see it all the time, right?"},{"speaker":"Galen Low","startTime":488.83299999999997,"endTime":491.813,"body":"And everyone's either, tiptoeing"},{"speaker":"Galen Low","startTime":488.83299999999997,"endTime":491.813,"body":"around it or like head on"},{"speaker":"Galen Low","startTime":491.813,"endTime":495.33299999999997,"body":"colliding because, they both"},{"speaker":"Galen Low","startTime":491.813,"endTime":495.33299999999997,"body":"think or multiple people think"},{"speaker":"Galen Low","startTime":495.39300000000003,"endTime":498.173,"body":"that, they are in charge, they"},{"speaker":"Galen Low","startTime":495.39300000000003,"endTime":498.173,"body":"have ownership over this, they"},{"speaker":"Galen Low","startTime":498.173,"endTime":499.703,"body":"have authority over this thing."},{"speaker":"Galen Low","startTime":499.803,"endTime":502.76300000000003,"body":"Not to mention the sort"},{"speaker":"Galen Low","startTime":499.803,"endTime":502.76300000000003,"body":"of just like team cultural"},{"speaker":"Galen Low","startTime":502.783,"endTime":505.203,"body":"differences, like just"},{"speaker":"Galen Low","startTime":502.783,"endTime":505.203,"body":"that, the hubris, right?"},{"speaker":"Galen Low","startTime":505.553,"endTime":507.88300000000004,"body":"So just like, I was the leader"},{"speaker":"Galen Low","startTime":505.553,"endTime":507.88300000000004,"body":"of my team, now I need to"},{"speaker":"Galen Low","startTime":507.88300000000004,"endTime":508.933,"body":"work with this other team."},{"speaker":"Galen Low","startTime":509.168,"endTime":511.20799999999997,"body":"And it creates a lot of logjams."},{"speaker":"Galen Low","startTime":511.20799999999997,"endTime":514.488,"body":"I've seen a lot of logjams"},{"speaker":"Galen Low","startTime":511.20799999999997,"endTime":514.488,"body":"in rather big businesses"},{"speaker":"Galen Low","startTime":514.598,"endTime":515.878,"body":"for exactly that."},{"speaker":"Galen Low","startTime":516.108,"endTime":517.148,"body":"So I love that."},{"speaker":"Cassie Solomon","startTime":517.488,"endTime":519.058,"body":"But I also"},{"speaker":"Cassie Solomon","startTime":517.488,"endTime":519.058,"body":"want to say, I think that"},{"speaker":"Cassie Solomon","startTime":519.178,"endTime":523.428,"body":"co-leadership model, when it's"},{"speaker":"Cassie Solomon","startTime":519.178,"endTime":523.428,"body":"working, is a beautiful thing."},{"speaker":"Cassie Solomon","startTime":523.428,"endTime":525.098,"body":"And that's why"},{"speaker":"Cassie Solomon","startTime":523.428,"endTime":525.098,"body":"people keep designing"},{"speaker":"Cassie Solomon","startTime":525.098,"endTime":526.198,"body":"organizations that way."},{"speaker":"Cassie Solomon","startTime":526.198,"endTime":529.288,"body":"They say, this job is so huge,"},{"speaker":"Cassie Solomon","startTime":526.198,"endTime":529.288,"body":"or this change initiative"},{"speaker":"Cassie Solomon","startTime":529.288,"endTime":531.618,"body":"is so huge, it needs to have"},{"speaker":"Cassie Solomon","startTime":529.288,"endTime":531.618,"body":"two owners, or we need to"},{"speaker":"Cassie Solomon","startTime":531.618,"endTime":532.658,"body":"have two people on the job."},{"speaker":"Cassie Solomon","startTime":532.798,"endTime":536.328,"body":"They're seeing its potential,"},{"speaker":"Cassie Solomon","startTime":532.798,"endTime":536.328,"body":"but getting to that"},{"speaker":"Cassie Solomon","startTime":536.328,"endTime":537.9879999999999,"body":"potential is a piece of work."},{"speaker":"Galen Low","startTime":538.188,"endTime":539.028,"body":"Yeah, absolutely."},{"speaker":"Galen Low","startTime":539.048,"endTime":541.5079999999999,"body":"That's why I love that you bake"},{"speaker":"Galen Low","startTime":539.048,"endTime":541.5079999999999,"body":"it into your executive coaching"},{"speaker":"Galen Low","startTime":541.5079999999999,"endTime":544.948,"body":"because, like, these are skills"},{"speaker":"Galen Low","startTime":541.5079999999999,"endTime":544.948,"body":"that everybody needs to learn."},{"speaker":"Galen Low","startTime":544.958,"endTime":546.458,"body":"We're not good at them yet."},{"speaker":"Galen Low","startTime":546.6379999999999,"endTime":549.1179999999999,"body":"Everyone needs some help to get"},{"speaker":"Galen Low","startTime":546.6379999999999,"endTime":549.1179999999999,"body":"their head wrapped around it."},{"speaker":"Galen Low","startTime":549.1179999999999,"endTime":552.648,"body":"A lot of us have been trained to"},{"speaker":"Galen Low","startTime":549.1179999999999,"endTime":552.648,"body":"climb the ladder or like, attain"},{"speaker":"Galen Low","startTime":552.658,"endTime":553.9979999999999,"body":"some kind of leadership role."},{"speaker":"Galen Low","startTime":554.058,"endTime":556.538,"body":"Not everybody, but, it"},{"speaker":"Galen Low","startTime":554.058,"endTime":556.538,"body":"is this destination to"},{"speaker":"Galen Low","startTime":556.538,"endTime":558.9879999999999,"body":"be the de facto person at"},{"speaker":"Galen Low","startTime":556.538,"endTime":558.9879999999999,"body":"the head of a something."},{"speaker":"Galen Low","startTime":559.548,"endTime":561.223,"body":"Not like, heads, right?"},{"speaker":"Galen Low","startTime":561.5129999999999,"endTime":562.8829999999999,"body":"Not multiple, singular."},{"speaker":"Galen Low","startTime":563.023,"endTime":564.953,"body":"So it really bends our"},{"speaker":"Galen Low","startTime":563.023,"endTime":564.953,"body":"brains when we have to"},{"speaker":"Galen Low","startTime":564.953,"endTime":565.7529999999999,"body":"think of it that way."},{"speaker":"Galen Low","startTime":565.7629999999999,"endTime":568.343,"body":"Not to mention, like, I see"},{"speaker":"Galen Low","startTime":565.7629999999999,"endTime":568.343,"body":"organizations just, like,"},{"speaker":"Galen Low","startTime":568.423,"endTime":570.023,"body":"reorging all the time."},{"speaker":"Galen Low","startTime":570.143,"endTime":572.343,"body":"They are reshuffling"},{"speaker":"Galen Low","startTime":570.143,"endTime":572.343,"body":"the deck all the time."},{"speaker":"Galen Low","startTime":572.413,"endTime":574.3829999999999,"body":"And that cross functional"},{"speaker":"Galen Low","startTime":572.413,"endTime":574.3829999999999,"body":"team changes all the time."},{"speaker":"Galen Low","startTime":574.443,"endTime":576.553,"body":"So, it really has to be"},{"speaker":"Galen Low","startTime":574.443,"endTime":576.553,"body":"a skill on speed, though."},{"speaker":"Cassie Solomon","startTime":576.903,"endTime":577.483,"body":"Exactly."},{"speaker":"Cassie Solomon","startTime":577.483,"endTime":579.6329999999999,"body":"We actually talk about the"},{"speaker":"Cassie Solomon","startTime":577.483,"endTime":579.6329999999999,"body":"difference between vertical"},{"speaker":"Cassie Solomon","startTime":579.6329999999999,"endTime":582.323,"body":"leadership, which is where"},{"speaker":"Cassie Solomon","startTime":579.6329999999999,"endTime":582.323,"body":"you're inside your own function."},{"speaker":"Cassie Solomon","startTime":582.393,"endTime":585.033,"body":"And that's the one that we're"},{"speaker":"Cassie Solomon","startTime":582.393,"endTime":585.033,"body":"trained to go after, as you"},{"speaker":"Cassie Solomon","startTime":585.033,"endTime":587.773,"body":"said, like, I want to get better"},{"speaker":"Cassie Solomon","startTime":585.033,"endTime":587.773,"body":"and better at my function."},{"speaker":"Cassie Solomon","startTime":587.783,"endTime":589.583,"body":"I want to get better at"},{"speaker":"Cassie Solomon","startTime":587.783,"endTime":589.583,"body":"managing in my function."},{"speaker":"Cassie Solomon","startTime":589.723,"endTime":591.653,"body":"And someday my reward is"},{"speaker":"Cassie Solomon","startTime":589.723,"endTime":591.653,"body":"going to be I'm going to"},{"speaker":"Cassie Solomon","startTime":591.653,"endTime":592.933,"body":"get to the executive level."},{"speaker":"Cassie Solomon","startTime":593.033,"endTime":594.723,"body":"And then Oh, big surprise."},{"speaker":"Cassie Solomon","startTime":594.983,"endTime":598.0129999999999,"body":"All your work is now going to"},{"speaker":"Cassie Solomon","startTime":594.983,"endTime":598.0129999999999,"body":"be horizontal, and you're going"},{"speaker":"Cassie Solomon","startTime":598.0129999999999,"endTime":600.663,"body":"to have to collaborate with"},{"speaker":"Cassie Solomon","startTime":598.0129999999999,"endTime":600.663,"body":"your peers at the senior level."},{"speaker":"Cassie Solomon","startTime":600.733,"endTime":602.643,"body":"And your teams are going"},{"speaker":"Cassie Solomon","startTime":600.733,"endTime":602.643,"body":"to have to collaborate with"},{"speaker":"Cassie Solomon","startTime":602.713,"endTime":605.8729999999999,"body":"their teams, and nobody"},{"speaker":"Cassie Solomon","startTime":602.713,"endTime":605.8729999999999,"body":"taught anyone how to be good,"},{"speaker":"Cassie Solomon","startTime":606.033,"endTime":607.583,"body":"strong, horizontal leaders."},{"speaker":"Cassie Solomon","startTime":607.8829999999999,"endTime":609.663,"body":"It's just a separate"},{"speaker":"Cassie Solomon","startTime":607.8829999999999,"endTime":609.663,"body":"set of skills."},{"speaker":"Cassie Solomon","startTime":609.913,"endTime":614.563,"body":"So, I think understanding role"},{"speaker":"Cassie Solomon","startTime":609.913,"endTime":614.563,"body":"and RACI is the language to"},{"speaker":"Cassie Solomon","startTime":614.593,"endTime":617.813,"body":"understand role, and being"},{"speaker":"Cassie Solomon","startTime":614.593,"endTime":617.813,"body":"able to negotiate role, is just"},{"speaker":"Cassie Solomon","startTime":617.813,"endTime":619.733,"body":"critical for horizontal leaders."},{"speaker":"Cassie Solomon","startTime":620.063,"endTime":622.433,"body":"And we throw everyone into"},{"speaker":"Cassie Solomon","startTime":620.063,"endTime":622.433,"body":"that deep end and say, paddle"},{"speaker":"Cassie Solomon","startTime":622.433,"endTime":624.6129999999999,"body":"around and you're not going"},{"speaker":"Cassie Solomon","startTime":622.433,"endTime":624.6129999999999,"body":"to get anywhere and you're"},{"speaker":"Cassie Solomon","startTime":624.6129999999999,"endTime":625.683,"body":"going to die of frustration."},{"speaker":"Cassie Solomon","startTime":625.723,"endTime":628.803,"body":"Aren't you glad you got here"},{"speaker":"Cassie Solomon","startTime":625.723,"endTime":628.803,"body":"to your big promotion, right?"},{"speaker":"Cassie Solomon","startTime":628.973,"endTime":630.023,"body":"This is the prize."},{"speaker":"Cassie Solomon","startTime":630.3729999999999,"endTime":632.5129999999999,"body":"You no longer have"},{"speaker":"Cassie Solomon","startTime":630.3729999999999,"endTime":632.5129999999999,"body":"vertical authority much."},{"speaker":"Cassie Solomon","startTime":632.943,"endTime":635.4929999999999,"body":"You're going to get into"},{"speaker":"Cassie Solomon","startTime":632.943,"endTime":635.4929999999999,"body":"the landscape of the fog"},{"speaker":"Cassie Solomon","startTime":635.4929999999999,"endTime":636.903,"body":"of cross functional work."},{"speaker":"Galen Low","startTime":637.103,"endTime":638.703,"body":"Well, that model"},{"speaker":"Galen Low","startTime":637.103,"endTime":638.703,"body":"is similar to the sort of"},{"speaker":"Galen Low","startTime":638.703,"endTime":640.433,"body":"T-shaped people model, right?"},{"speaker":"Galen Low","startTime":640.473,"endTime":643.943,"body":"Where, sometimes we're focused"},{"speaker":"Galen Low","startTime":640.473,"endTime":643.943,"body":"on like going deep, specializing"},{"speaker":"Galen Low","startTime":643.943,"endTime":648.463,"body":"in something versus, being more"},{"speaker":"Galen Low","startTime":643.943,"endTime":648.463,"body":"general, I guess, in our skills,"},{"speaker":"Galen Low","startTime":648.483,"endTime":651.463,"body":"but also like in our authority,"},{"speaker":"Galen Low","startTime":648.483,"endTime":651.463,"body":"our leadership skills."},{"speaker":"Galen Low","startTime":651.923,"endTime":652.573,"body":"It's very interesting."},{"speaker":"Galen Low","startTime":652.8629999999999,"endTime":655.563,"body":"All right, I'm going to"},{"speaker":"Galen Low","startTime":652.8629999999999,"endTime":655.563,"body":"wander back into RACI because"},{"speaker":"Galen Low","startTime":655.7629999999999,"endTime":657.223,"body":"I've got my own curiosities."},{"speaker":"Galen Low","startTime":657.233,"endTime":658.273,"body":"You do a lot of work."},{"speaker":"Galen Low","startTime":658.333,"endTime":660.783,"body":"It's like you said, you"},{"speaker":"Galen Low","startTime":658.333,"endTime":660.783,"body":"combined your practices."},{"speaker":"Galen Low","startTime":660.783,"endTime":661.713,"body":"You had that epiphany."},{"speaker":"Galen Low","startTime":661.723,"endTime":663.553,"body":"You're like, wait a"},{"speaker":"Galen Low","startTime":661.723,"endTime":663.553,"body":"minute, I do, consulting."},{"speaker":"Galen Low","startTime":663.553,"endTime":664.673,"body":"I also teach RACI."},{"speaker":"Galen Low","startTime":664.803,"endTime":666.833,"body":"Actually, these things"},{"speaker":"Galen Low","startTime":664.803,"endTime":666.833,"body":"can work together."},{"speaker":"Galen Low","startTime":666.953,"endTime":669.193,"body":"I'm wondering if you could"},{"speaker":"Galen Low","startTime":666.953,"endTime":669.193,"body":"just give me an example, like"},{"speaker":"Galen Low","startTime":669.193,"endTime":670.103,"body":"walk me through a scenario."},{"speaker":"Galen Low","startTime":670.103,"endTime":673.293,"body":"What's been your biggest"},{"speaker":"Galen Low","startTime":670.103,"endTime":673.293,"body":"enterprise RACI success story?"},{"speaker":"Cassie Solomon","startTime":673.543,"endTime":675.323,"body":"This was a very"},{"speaker":"Cassie Solomon","startTime":673.543,"endTime":675.323,"body":"fun question to think about."},{"speaker":"Cassie Solomon","startTime":675.4929999999999,"endTime":679.3829999999999,"body":"This work draws me out to"},{"speaker":"Cassie Solomon","startTime":675.4929999999999,"endTime":679.3829999999999,"body":"San Francisco every chance"},{"speaker":"Cassie Solomon","startTime":679.3829999999999,"endTime":682.093,"body":"I get to work with high"},{"speaker":"Cassie Solomon","startTime":679.3829999999999,"endTime":682.093,"body":"growth companies because"},{"speaker":"Cassie Solomon","startTime":682.093,"endTime":684.543,"body":"there's this transitional"},{"speaker":"Cassie Solomon","startTime":682.093,"endTime":684.543,"body":"moment when companies are"},{"speaker":"Cassie Solomon","startTime":684.6329999999999,"endTime":687.173,"body":"scaling, when they can't work"},{"speaker":"Cassie Solomon","startTime":684.6329999999999,"endTime":687.173,"body":"the way that they used to."},{"speaker":"Cassie Solomon","startTime":687.203,"endTime":690.0129999999999,"body":"So the founders used to sit"},{"speaker":"Cassie Solomon","startTime":687.203,"endTime":690.0129999999999,"body":"around the table and make all"},{"speaker":"Cassie Solomon","startTime":690.0129999999999,"endTime":693.2529999999999,"body":"of the decisions themselves, and"},{"speaker":"Cassie Solomon","startTime":690.0129999999999,"endTime":693.2529999999999,"body":"now they've been successful and"},{"speaker":"Cassie Solomon","startTime":693.2529999999999,"endTime":694.783,"body":"they grow, and that's fantastic."},{"speaker":"Cassie Solomon","startTime":694.793,"endTime":697.523,"body":"But there are growing"},{"speaker":"Cassie Solomon","startTime":694.793,"endTime":697.523,"body":"pains associated with that."},{"speaker":"Cassie Solomon","startTime":697.533,"endTime":700.223,"body":"And one of them is, just"},{"speaker":"Cassie Solomon","startTime":697.533,"endTime":700.223,"body":"this role confusion."},{"speaker":"Cassie Solomon","startTime":700.3729999999999,"endTime":702.903,"body":"And we actually have an"},{"speaker":"Cassie Solomon","startTime":700.3729999999999,"endTime":702.903,"body":"assessment where we say, are"},{"speaker":"Cassie Solomon","startTime":702.903,"endTime":704.063,"body":"you having these symptoms?"},{"speaker":"Cassie Solomon","startTime":704.353,"endTime":708.843,"body":"And people are like, Oh my gosh,"},{"speaker":"Cassie Solomon","startTime":704.353,"endTime":708.843,"body":"you just described our world."},{"speaker":"Cassie Solomon","startTime":709.193,"endTime":711.413,"body":"So there's a particular"},{"speaker":"Cassie Solomon","startTime":709.193,"endTime":711.413,"body":"high growth startup"},{"speaker":"Cassie Solomon","startTime":711.413,"endTime":712.403,"body":"that I'm thinking of."},{"speaker":"Cassie Solomon","startTime":712.653,"endTime":715.683,"body":"And we needed to go into"},{"speaker":"Cassie Solomon","startTime":712.653,"endTime":715.683,"body":"the leaders and say, hey,"},{"speaker":"Cassie Solomon","startTime":715.733,"endTime":718.353,"body":"you can't make decisions"},{"speaker":"Cassie Solomon","startTime":715.733,"endTime":718.353,"body":"the way you used to."},{"speaker":"Cassie Solomon","startTime":718.393,"endTime":720.583,"body":"You're no longer at that size."},{"speaker":"Cassie Solomon","startTime":720.7429999999999,"endTime":723.1229999999999,"body":"You have to learn how to"},{"speaker":"Cassie Solomon","startTime":720.7429999999999,"endTime":723.1229999999999,"body":"delegate decisions and empower"},{"speaker":"Cassie Solomon","startTime":723.1229999999999,"endTime":724.393,"body":"people now that you are bigger."},{"speaker":"Cassie Solomon","startTime":724.643,"endTime":728.083,"body":"And a lot of times as they"},{"speaker":"Cassie Solomon","startTime":724.643,"endTime":728.083,"body":"grow, they bring in executives"},{"speaker":"Cassie Solomon","startTime":728.083,"endTime":729.103,"body":"from larger companies."},{"speaker":"Cassie Solomon","startTime":729.453,"endTime":731.283,"body":"So you look at life sciences"},{"speaker":"Cassie Solomon","startTime":729.453,"endTime":731.283,"body":"companies, they're going"},{"speaker":"Cassie Solomon","startTime":731.283,"endTime":733.733,"body":"to bring in that person"},{"speaker":"Cassie Solomon","startTime":731.283,"endTime":733.733,"body":"from Genentech and you look"},{"speaker":"Cassie Solomon","startTime":733.733,"endTime":735.4929999999999,"body":"at healthcare companies,"},{"speaker":"Cassie Solomon","startTime":733.733,"endTime":735.4929999999999,"body":"they're bringing in that"},{"speaker":"Cassie Solomon","startTime":735.4929999999999,"endTime":736.653,"body":"person from Medtronic."},{"speaker":"Cassie Solomon","startTime":736.843,"endTime":739.693,"body":"And the large company person"},{"speaker":"Cassie Solomon","startTime":736.843,"endTime":739.693,"body":"shows up like they're very"},{"speaker":"Cassie Solomon","startTime":739.693,"endTime":742.273,"body":"excited and now I'm going to do"},{"speaker":"Cassie Solomon","startTime":739.693,"endTime":742.273,"body":"the startup and they're doing"},{"speaker":"Cassie Solomon","startTime":742.273,"endTime":743.423,"body":"really well, they're scaling."},{"speaker":"Cassie Solomon","startTime":743.718,"endTime":745.518,"body":"And they say, Oh my"},{"speaker":"Cassie Solomon","startTime":743.718,"endTime":745.518,"body":"gosh, this is a mess."},{"speaker":"Cassie Solomon","startTime":746.063,"endTime":748.093,"body":"This is like the wild,"},{"speaker":"Cassie Solomon","startTime":746.063,"endTime":748.093,"body":"wild west, the way we"},{"speaker":"Cassie Solomon","startTime":748.093,"endTime":748.953,"body":"operate around here."},{"speaker":"Cassie Solomon","startTime":749.203,"endTime":751.093,"body":"And that's usually the"},{"speaker":"Cassie Solomon","startTime":749.203,"endTime":751.093,"body":"moment at which they find me."},{"speaker":"Cassie Solomon","startTime":751.443,"endTime":754.353,"body":"So this particular company, the"},{"speaker":"Cassie Solomon","startTime":751.443,"endTime":754.353,"body":"leadership team was made up of"},{"speaker":"Cassie Solomon","startTime":754.3629999999999,"endTime":757.983,"body":"the founders plus some of the"},{"speaker":"Cassie Solomon","startTime":754.3629999999999,"endTime":757.983,"body":"newbies from the big companies."},{"speaker":"Cassie Solomon","startTime":758.173,"endTime":759.933,"body":"And they said, okay,"},{"speaker":"Cassie Solomon","startTime":758.173,"endTime":759.933,"body":"that's our job."},{"speaker":"Cassie Solomon","startTime":759.943,"endTime":762.783,"body":"We have to let go of some of"},{"speaker":"Cassie Solomon","startTime":759.943,"endTime":762.783,"body":"the decision making, but then"},{"speaker":"Cassie Solomon","startTime":762.783,"endTime":765.7579999999999,"body":"also at the department level,"},{"speaker":"Cassie Solomon","startTime":762.783,"endTime":765.7579999999999,"body":"they really embraced using"},{"speaker":"Cassie Solomon","startTime":765.7579999999999,"endTime":767.558,"body":"RACI and these negotiations."},{"speaker":"Cassie Solomon","startTime":767.818,"endTime":770.698,"body":"And one example that I love"},{"speaker":"Cassie Solomon","startTime":767.818,"endTime":770.698,"body":"so much that I teach it is"},{"speaker":"Cassie Solomon","startTime":770.908,"endTime":774.268,"body":"they said we want to take a"},{"speaker":"Cassie Solomon","startTime":770.908,"endTime":774.268,"body":"look back at our annual sales"},{"speaker":"Cassie Solomon","startTime":774.298,"endTime":778.478,"body":"meeting, which we just finished"},{"speaker":"Cassie Solomon","startTime":774.298,"endTime":778.478,"body":"and which was so painful and we"},{"speaker":"Cassie Solomon","startTime":778.478,"endTime":780.288,"body":"want to RACI the way we did it."},{"speaker":"Cassie Solomon","startTime":780.6279999999999,"endTime":784.9879999999999,"body":"And use that tool to diagnose"},{"speaker":"Cassie Solomon","startTime":780.6279999999999,"endTime":784.9879999999999,"body":"like, why was that so bad?"},{"speaker":"Cassie Solomon","startTime":785.178,"endTime":789.418,"body":"And they saw lots of overlaps"},{"speaker":"Cassie Solomon","startTime":785.178,"endTime":789.418,"body":"and lots of fights over"},{"speaker":"Cassie Solomon","startTime":789.418,"endTime":791.338,"body":"authority when they looked"},{"speaker":"Cassie Solomon","startTime":789.418,"endTime":791.338,"body":"back and they said, okay,"},{"speaker":"Cassie Solomon","startTime":791.338,"endTime":793.848,"body":"now, while it's all fresh"},{"speaker":"Cassie Solomon","startTime":791.338,"endTime":793.848,"body":"in our mind, we're going"},{"speaker":"Cassie Solomon","startTime":793.848,"endTime":796.3879999999999,"body":"to create the RACI for next"},{"speaker":"Cassie Solomon","startTime":793.848,"endTime":796.3879999999999,"body":"year's annual sales meeting."},{"speaker":"Cassie Solomon","startTime":796.598,"endTime":800.51,"body":"And we're going to transform"},{"speaker":"Cassie Solomon","startTime":796.598,"endTime":800.51,"body":"all of those pain points into,"},{"speaker":"Cassie Solomon","startTime":800.51,"endTime":803.569,"body":"smooth, clear assignments"},{"speaker":"Cassie Solomon","startTime":800.51,"endTime":803.569,"body":"and that's what they did."},{"speaker":"Cassie Solomon","startTime":803.569,"endTime":806.949,"body":"The next year they ran"},{"speaker":"Cassie Solomon","startTime":803.569,"endTime":806.949,"body":"their improved process and"},{"speaker":"Cassie Solomon","startTime":806.949,"endTime":809.439,"body":"roles and they just had"},{"speaker":"Cassie Solomon","startTime":806.949,"endTime":809.439,"body":"a much better experience."},{"speaker":"Galen Low","startTime":809.819,"endTime":810.299,"body":"I love that."},{"speaker":"Cassie Solomon","startTime":810.369,"endTime":812.399,"body":"I mentioned"},{"speaker":"Cassie Solomon","startTime":810.369,"endTime":812.399,"body":"that company got sold to a"},{"speaker":"Cassie Solomon","startTime":812.399,"endTime":816.019,"body":"global multinational and I"},{"speaker":"Cassie Solomon","startTime":812.399,"endTime":816.019,"body":"am not sure what happened to"},{"speaker":"Cassie Solomon","startTime":816.019,"endTime":818.379,"body":"all my good RACI work after"},{"speaker":"Cassie Solomon","startTime":816.019,"endTime":818.379,"body":"that, I have to say, because"},{"speaker":"Cassie Solomon","startTime":818.789,"endTime":822.209,"body":"they were actually acquired by"},{"speaker":"Cassie Solomon","startTime":818.789,"endTime":822.209,"body":"a European multinational and"},{"speaker":"Cassie Solomon","startTime":822.209,"endTime":824.679,"body":"they came back to me and they"},{"speaker":"Cassie Solomon","startTime":822.209,"endTime":824.679,"body":"said, there is no empowerment."},{"speaker":"Cassie Solomon","startTime":826.019,"endTime":827.369,"body":"There is only structure."},{"speaker":"Cassie Solomon","startTime":827.789,"endTime":829.389,"body":"I don't know if they were"},{"speaker":"Cassie Solomon","startTime":827.789,"endTime":829.389,"body":"going to be able to keep"},{"speaker":"Cassie Solomon","startTime":829.389,"endTime":831.664,"body":"going, but anyway, that's"},{"speaker":"Cassie Solomon","startTime":829.389,"endTime":831.664,"body":"in organizational change."},{"speaker":"Cassie Solomon","startTime":831.954,"endTime":833.874,"body":"From a business standpoint,"},{"speaker":"Cassie Solomon","startTime":831.954,"endTime":833.874,"body":"it was a huge win because"},{"speaker":"Cassie Solomon","startTime":833.874,"endTime":836.024,"body":"they sold the company and"},{"speaker":"Cassie Solomon","startTime":833.874,"endTime":836.024,"body":"everybody was very happy, but."},{"speaker":"Galen Low","startTime":836.394,"endTime":837.014,"body":"There you go."},{"speaker":"Galen Low","startTime":837.254,"endTime":839.544,"body":"My experience with RACI has"},{"speaker":"Galen Low","startTime":837.254,"endTime":839.544,"body":"been sort of at a project team"},{"speaker":"Galen Low","startTime":839.554,"endTime":843.7139999999999,"body":"level, but I love this notion"},{"speaker":"Galen Low","startTime":839.554,"endTime":843.7139999999999,"body":"of like RACI for a meeting,"},{"speaker":"Galen Low","startTime":843.904,"endTime":847.254,"body":"but an important meeting,"},{"speaker":"Galen Low","startTime":843.904,"endTime":847.254,"body":"like a sort of pillar meeting."},{"speaker":"Galen Low","startTime":847.429,"endTime":849.869,"body":"That in order to have RACI for"},{"speaker":"Galen Low","startTime":847.429,"endTime":849.869,"body":"that meeting, you need to have"},{"speaker":"Galen Low","startTime":849.869,"endTime":852.9789999999999,"body":"the right RACI for all of the"},{"speaker":"Galen Low","startTime":849.869,"endTime":852.9789999999999,"body":"teams departments involved,"},{"speaker":"Galen Low","startTime":852.9889999999999,"endTime":854.149,"body":"all the leaders involved."},{"speaker":"Galen Low","startTime":854.209,"endTime":856.5889999999999,"body":"You're working backwards from"},{"speaker":"Galen Low","startTime":854.209,"endTime":856.5889999999999,"body":"this, performance review because"},{"speaker":"Galen Low","startTime":856.5889999999999,"endTime":859.909,"body":"it is about, who owns what"},{"speaker":"Galen Low","startTime":856.5889999999999,"endTime":859.909,"body":"aspect of business performance."},{"speaker":"Cassie Solomon","startTime":860.1089999999999,"endTime":862.129,"body":"And all of"},{"speaker":"Cassie Solomon","startTime":860.1089999999999,"endTime":862.129,"body":"those really big efforts end up"},{"speaker":"Cassie Solomon","startTime":862.139,"endTime":863.789,"body":"being deeply cross functional."},{"speaker":"Cassie Solomon","startTime":863.789,"endTime":866.389,"body":"And that was a cross functional"},{"speaker":"Cassie Solomon","startTime":863.789,"endTime":866.389,"body":"team coming together and"},{"speaker":"Cassie Solomon","startTime":866.389,"endTime":867.699,"body":"saying, why was that so painful?"},{"speaker":"Cassie Solomon","startTime":867.869,"endTime":869.509,"body":"And how can we work"},{"speaker":"Cassie Solomon","startTime":867.869,"endTime":869.509,"body":"together differently?"},{"speaker":"Galen Low","startTime":869.764,"endTime":871.924,"body":"I appreciate that"},{"speaker":"Galen Low","startTime":869.764,"endTime":871.924,"body":"they recognize that pain."},{"speaker":"Cassie Solomon","startTime":873.154,"endTime":874.994,"body":"There's no"},{"speaker":"Cassie Solomon","startTime":873.154,"endTime":874.994,"body":"lack of pain recognition"},{"speaker":"Cassie Solomon","startTime":874.994,"endTime":875.804,"body":"out there in my experience."},{"speaker":"Galen Low","startTime":876.564,"endTime":877.3639999999999,"body":"I"},{"speaker":"Galen Low","startTime":876.564,"endTime":877.3639999999999,"body":"suppose that's true."},{"speaker":"Galen Low","startTime":877.3639999999999,"endTime":877.954,"body":"I suppose that's true."},{"speaker":"Cassie Solomon","startTime":877.994,"endTime":879.744,"body":"My perspective"},{"speaker":"Cassie Solomon","startTime":877.994,"endTime":879.744,"body":"is, the teams that are high"},{"speaker":"Cassie Solomon","startTime":879.744,"endTime":882.544,"body":"performing and they're having"},{"speaker":"Cassie Solomon","startTime":879.744,"endTime":882.544,"body":"a blast and they're growing the"},{"speaker":"Cassie Solomon","startTime":882.544,"endTime":884.334,"body":"business, usually don't call me."},{"speaker":"Cassie Solomon","startTime":886.244,"endTime":889.634,"body":"Life's upset is biased by"},{"speaker":"Cassie Solomon","startTime":886.244,"endTime":889.634,"body":"the people that need me"},{"speaker":"Cassie Solomon","startTime":889.834,"endTime":890.7239999999999,"body":"who are not those people."},{"speaker":"Galen Low","startTime":890.9739999999999,"endTime":892.254,"body":"Well, I mean,"},{"speaker":"Galen Low","startTime":890.9739999999999,"endTime":892.254,"body":"there's sometimes, just this"},{"speaker":"Galen Low","startTime":892.284,"endTime":896.154,"body":"acceptance of \"growing pains\","},{"speaker":"Galen Low","startTime":892.284,"endTime":896.154,"body":"which is a very vague word"},{"speaker":"Galen Low","startTime":896.154,"endTime":897.4839999999999,"body":"that we use to describe."},{"speaker":"Galen Low","startTime":897.684,"endTime":901.994,"body":"Growth is hard, or M\u0026A is hard,"},{"speaker":"Galen Low","startTime":897.684,"endTime":901.994,"body":"scaling is hard, but it doesn't"},{"speaker":"Galen Low","startTime":902.024,"endTime":903.304,"body":"really get to the root of it."},{"speaker":"Galen Low","startTime":903.314,"endTime":906.374,"body":"Like, the actual pain of like,"},{"speaker":"Galen Low","startTime":903.314,"endTime":906.374,"body":"oh man, we have a sales meeting,"},{"speaker":"Galen Low","startTime":906.384,"endTime":910.004,"body":"and like, it's a gong show"},{"speaker":"Galen Low","startTime":906.384,"endTime":910.004,"body":"because nobody knows who owns"},{"speaker":"Galen Low","startTime":910.004,"endTime":912.4839999999999,"body":"what and who makes decisions,"},{"speaker":"Galen Low","startTime":910.004,"endTime":912.4839999999999,"body":"and then nothing happens"},{"speaker":"Galen Low","startTime":912.4839999999999,"endTime":915.204,"body":"afterwards, and you're like,"},{"speaker":"Galen Low","startTime":912.4839999999999,"endTime":915.204,"body":"Ouch, it shouldn't be this way."},{"speaker":"Cassie Solomon","startTime":915.554,"endTime":918.304,"body":"There's actually"},{"speaker":"Cassie Solomon","startTime":915.554,"endTime":918.304,"body":"a fantastic book, which I teach"},{"speaker":"Cassie Solomon","startTime":918.534,"endTime":921.7239999999999,"body":"called Growing Pains, and we"},{"speaker":"Cassie Solomon","startTime":918.534,"endTime":921.7239999999999,"body":"can post it in the show notes."},{"speaker":"Cassie Solomon","startTime":921.954,"endTime":925.084,"body":"It's an old book, but it's"},{"speaker":"Cassie Solomon","startTime":921.954,"endTime":925.084,"body":"in its 5th edition, and it"},{"speaker":"Cassie Solomon","startTime":925.084,"endTime":928.154,"body":"does a great job of breaking"},{"speaker":"Cassie Solomon","startTime":925.084,"endTime":928.154,"body":"down exactly what happens,"},{"speaker":"Cassie Solomon","startTime":928.154,"endTime":931.0939999999999,"body":"what are the symptoms, and"},{"speaker":"Cassie Solomon","startTime":928.154,"endTime":931.0939999999999,"body":"the evolution of a company"},{"speaker":"Cassie Solomon","startTime":931.134,"endTime":932.324,"body":"through those stages."},{"speaker":"Galen Low","startTime":932.534,"endTime":933.6039999999999,"body":"I was super"},{"speaker":"Galen Low","startTime":932.534,"endTime":933.6039999999999,"body":"interested in that."},{"speaker":"Galen Low","startTime":933.654,"endTime":934.3639999999999,"body":"Absolutely."},{"speaker":"Galen Low","startTime":934.704,"endTime":936.514,"body":"I wonder if we could flip it"},{"speaker":"Galen Low","startTime":934.704,"endTime":936.514,"body":"around, you told me about a"},{"speaker":"Galen Low","startTime":936.514,"endTime":939.954,"body":"great success story, but what's"},{"speaker":"Galen Low","startTime":936.514,"endTime":939.954,"body":"been your biggest enterprise"},{"speaker":"Galen Low","startTime":939.954,"endTime":942.6039999999999,"body":"RACI failure, I guess, like"},{"speaker":"Galen Low","startTime":939.954,"endTime":942.6039999999999,"body":"what would have had to have"},{"speaker":"Galen Low","startTime":942.6039999999999,"endTime":945.774,"body":"gone right in order for"},{"speaker":"Galen Low","startTime":942.6039999999999,"endTime":945.774,"body":"it not to have gone wrong?"},{"speaker":"Cassie Solomon","startTime":946.074,"endTime":947.314,"body":"One of"},{"speaker":"Cassie Solomon","startTime":946.074,"endTime":947.314,"body":"the things I say when I'm"},{"speaker":"Cassie Solomon","startTime":947.314,"endTime":950.014,"body":"teaching at Wharton is no"},{"speaker":"Cassie Solomon","startTime":947.314,"endTime":950.014,"body":"one ever writes up their sale"},{"speaker":"Cassie Solomon","startTime":950.024,"endTime":951.264,"body":"change initiatives, right?"},{"speaker":"Cassie Solomon","startTime":951.274,"endTime":955.194,"body":"If you go out to find examples"},{"speaker":"Cassie Solomon","startTime":951.274,"endTime":955.194,"body":"of successful change all"},{"speaker":"Cassie Solomon","startTime":955.194,"endTime":958.6039999999999,"body":"over HBR, all over McKinsey,"},{"speaker":"Cassie Solomon","startTime":955.194,"endTime":958.6039999999999,"body":"all over the internet, now"},{"speaker":"Cassie Solomon","startTime":958.654,"endTime":960.334,"body":"try to go find the failures."},{"speaker":"Cassie Solomon","startTime":961.309,"endTime":962.449,"body":"Oh, they're invisible."},{"speaker":"Cassie Solomon","startTime":962.879,"endTime":963.759,"body":"We're not going to"},{"speaker":"Cassie Solomon","startTime":962.879,"endTime":963.759,"body":"talk about them."},{"speaker":"Cassie Solomon","startTime":964.2289999999999,"endTime":966.059,"body":"And yet, so we're not"},{"speaker":"Cassie Solomon","startTime":964.2289999999999,"endTime":966.059,"body":"learning from each other."},{"speaker":"Cassie Solomon","startTime":966.059,"endTime":966.869,"body":"It is just terrible."},{"speaker":"Cassie Solomon","startTime":966.869,"endTime":967.119,"body":"Anyway."},{"speaker":"Cassie Solomon","startTime":967.119,"endTime":969.569,"body":"So I, at some level, I"},{"speaker":"Cassie Solomon","startTime":967.119,"endTime":969.569,"body":"love this painful question."},{"speaker":"Cassie Solomon","startTime":969.5989999999999,"endTime":973.319,"body":"So about two years ago, we"},{"speaker":"Cassie Solomon","startTime":969.5989999999999,"endTime":973.319,"body":"were called into a global"},{"speaker":"Cassie Solomon","startTime":973.319,"endTime":977.519,"body":"life sciences company"},{"speaker":"Cassie Solomon","startTime":973.319,"endTime":977.519,"body":"into their R\u0026D division."},{"speaker":"Cassie Solomon","startTime":977.789,"endTime":981.909,"body":"And they had been doing a"},{"speaker":"Cassie Solomon","startTime":977.789,"endTime":981.909,"body":"change initiative for three"},{"speaker":"Cassie Solomon","startTime":981.909,"endTime":983.449,"body":"years around empowering people."},{"speaker":"Cassie Solomon","startTime":983.5889999999999,"endTime":986.9889999999999,"body":"And the reason, and I think"},{"speaker":"Cassie Solomon","startTime":983.5889999999999,"endTime":986.9889999999999,"body":"this is fascinating is"},{"speaker":"Cassie Solomon","startTime":986.9889999999999,"endTime":989.209,"body":"because they really wanted"},{"speaker":"Cassie Solomon","startTime":986.9889999999999,"endTime":989.209,"body":"to speed up innovation."},{"speaker":"Cassie Solomon","startTime":989.534,"endTime":993.434,"body":"And they recognized that their,"},{"speaker":"Cassie Solomon","startTime":989.534,"endTime":993.434,"body":"culture was heavily regulated"},{"speaker":"Cassie Solomon","startTime":993.434,"endTime":996.9839999999999,"body":"industry, very bureaucratic,"},{"speaker":"Cassie Solomon","startTime":993.434,"endTime":996.9839999999999,"body":"and they were really worried"},{"speaker":"Cassie Solomon","startTime":996.9839999999999,"endTime":998.7139999999999,"body":"about the competition and speed."},{"speaker":"Cassie Solomon","startTime":998.7139999999999,"endTime":999.704,"body":"And this is a theme."},{"speaker":"Cassie Solomon","startTime":999.834,"endTime":1000.7239999999999,"body":"It's a really common thing."},{"speaker":"Cassie Solomon","startTime":1000.914,"endTime":1004.204,"body":"So they asked us to come in and"},{"speaker":"Cassie Solomon","startTime":1000.914,"endTime":1004.204,"body":"do focus groups to see how was"},{"speaker":"Cassie Solomon","startTime":1004.2239999999999,"endTime":1007.284,"body":"this change initiative going,"},{"speaker":"Cassie Solomon","startTime":1004.2239999999999,"endTime":1007.284,"body":"and then make recommendations"},{"speaker":"Cassie Solomon","startTime":1007.664,"endTime":1009.044,"body":"based on what we learned."},{"speaker":"Cassie Solomon","startTime":1009.314,"endTime":1011.784,"body":"And this a little bit goes"},{"speaker":"Cassie Solomon","startTime":1009.314,"endTime":1011.784,"body":"back to the eight levers of"},{"speaker":"Cassie Solomon","startTime":1011.784,"endTime":1015.584,"body":"change, because like many not so"},{"speaker":"Cassie Solomon","startTime":1011.784,"endTime":1015.584,"body":"successful change initiatives,"},{"speaker":"Cassie Solomon","startTime":1015.584,"endTime":1019.9739999999999,"body":"they were over indexing on"},{"speaker":"Cassie Solomon","startTime":1015.584,"endTime":1019.9739999999999,"body":"training and lectures and"},{"speaker":"Cassie Solomon","startTime":1020.2239999999999,"endTime":1021.504,"body":"developing the individuals."},{"speaker":"Cassie Solomon","startTime":1021.514,"endTime":1024.544,"body":"Like, I will help you"},{"speaker":"Cassie Solomon","startTime":1021.514,"endTime":1024.544,"body":"Galen become a more"},{"speaker":"Cassie Solomon","startTime":1024.554,"endTime":1027.474,"body":"empowered person, and then"},{"speaker":"Cassie Solomon","startTime":1024.554,"endTime":1027.474,"body":"I will declare a victory."},{"speaker":"Cassie Solomon","startTime":1027.874,"endTime":1031.444,"body":"And people were appreciative,"},{"speaker":"Cassie Solomon","startTime":1027.874,"endTime":1031.444,"body":"but they basically said, look,"},{"speaker":"Cassie Solomon","startTime":1031.444,"endTime":1033.394,"body":"we're just not walking the talk."},{"speaker":"Cassie Solomon","startTime":1033.584,"endTime":1034.554,"body":"That's the talk."},{"speaker":"Cassie Solomon","startTime":1034.7640000000001,"endTime":1038.104,"body":"But then I get back to work and"},{"speaker":"Cassie Solomon","startTime":1034.7640000000001,"endTime":1038.104,"body":"it's, the day to day experience"},{"speaker":"Cassie Solomon","startTime":1038.104,"endTime":1039.434,"body":"hasn't changed at all."},{"speaker":"Cassie Solomon","startTime":1039.7640000000001,"endTime":1042.344,"body":"So we sat down and said,"},{"speaker":"Cassie Solomon","startTime":1039.7640000000001,"endTime":1042.344,"body":"look, you guys need"},{"speaker":"Cassie Solomon","startTime":1042.4940000000001,"endTime":1044.344,"body":"a bit of a redesign."},{"speaker":"Cassie Solomon","startTime":1044.684,"endTime":1046.694,"body":"We use RACI to"},{"speaker":"Cassie Solomon","startTime":1044.684,"endTime":1046.694,"body":"define empowerment."},{"speaker":"Cassie Solomon","startTime":1047.0439999999999,"endTime":1048.354,"body":"It's really simple."},{"speaker":"Cassie Solomon","startTime":1048.744,"endTime":1051.594,"body":"Empowerment is how many"},{"speaker":"Cassie Solomon","startTime":1048.744,"endTime":1051.594,"body":"A's can you take off of"},{"speaker":"Cassie Solomon","startTime":1051.944,"endTime":1055.9089999999999,"body":"the plate and push down or"},{"speaker":"Cassie Solomon","startTime":1051.944,"endTime":1055.9089999999999,"body":"out into the organization?"},{"speaker":"Cassie Solomon","startTime":1056.1689999999999,"endTime":1059.569,"body":"So if you use that kind of"},{"speaker":"Cassie Solomon","startTime":1056.1689999999999,"endTime":1059.569,"body":"rubric to say how empowered"},{"speaker":"Cassie Solomon","startTime":1059.569,"endTime":1062.599,"body":"are people through the lens"},{"speaker":"Cassie Solomon","startTime":1059.569,"endTime":1062.599,"body":"of RACI, you start having some"},{"speaker":"Cassie Solomon","startTime":1062.599,"endTime":1064.689,"body":"really real conversations."},{"speaker":"Cassie Solomon","startTime":1065.039,"endTime":1067.069,"body":"And one of the things that"},{"speaker":"Cassie Solomon","startTime":1065.039,"endTime":1067.069,"body":"I want to point out is that"},{"speaker":"Cassie Solomon","startTime":1067.089,"endTime":1070.6789999999999,"body":"empowerment is not like"},{"speaker":"Cassie Solomon","startTime":1067.089,"endTime":1070.6789999999999,"body":"playing a musical solo, right?"},{"speaker":"Cassie Solomon","startTime":1071.074,"endTime":1073.504,"body":"So their approach, which"},{"speaker":"Cassie Solomon","startTime":1071.074,"endTime":1073.504,"body":"was about helping all the"},{"speaker":"Cassie Solomon","startTime":1073.504,"endTime":1075.7939999999999,"body":"individuals become empowered,"},{"speaker":"Cassie Solomon","startTime":1073.504,"endTime":1075.7939999999999,"body":"was like saying, we're"},{"speaker":"Cassie Solomon","startTime":1075.7939999999999,"endTime":1078.674,"body":"going to get you better at,"},{"speaker":"Cassie Solomon","startTime":1075.7939999999999,"endTime":1078.674,"body":"playing that flute solo."},{"speaker":"Cassie Solomon","startTime":1078.904,"endTime":1081.954,"body":"Empowerment is always"},{"speaker":"Cassie Solomon","startTime":1078.904,"endTime":1081.954,"body":"at a minimum, a duet."},{"speaker":"Cassie Solomon","startTime":1082.354,"endTime":1085.124,"body":"And more often, it's actually"},{"speaker":"Cassie Solomon","startTime":1082.354,"endTime":1085.124,"body":"more like an ensemble."},{"speaker":"Cassie Solomon","startTime":1085.514,"endTime":1087.414,"body":"So if you are getting"},{"speaker":"Cassie Solomon","startTime":1085.514,"endTime":1087.414,"body":"more power, where is"},{"speaker":"Cassie Solomon","startTime":1087.414,"endTime":1088.714,"body":"it coming from, right?"},{"speaker":"Cassie Solomon","startTime":1088.734,"endTime":1090.394,"body":"Are you getting"},{"speaker":"Cassie Solomon","startTime":1088.734,"endTime":1090.394,"body":"more from your boss?"},{"speaker":"Cassie Solomon","startTime":1090.904,"endTime":1092.144,"body":"That's the"},{"speaker":"Cassie Solomon","startTime":1090.904,"endTime":1092.144,"body":"conversation you need."},{"speaker":"Cassie Solomon","startTime":1092.144,"endTime":1095.114,"body":"Is your cross functional"},{"speaker":"Cassie Solomon","startTime":1092.144,"endTime":1095.114,"body":"team getting more power"},{"speaker":"Cassie Solomon","startTime":1095.274,"endTime":1097.344,"body":"to make decisions from"},{"speaker":"Cassie Solomon","startTime":1095.274,"endTime":1097.344,"body":"the initiative sponsor?"},{"speaker":"Cassie Solomon","startTime":1097.764,"endTime":1099.799,"body":"Are individuals on that"},{"speaker":"Cassie Solomon","startTime":1097.764,"endTime":1099.799,"body":"team getting more power"},{"speaker":"Cassie Solomon","startTime":1099.799,"endTime":1100.9089999999999,"body":"from their managers?"},{"speaker":"Cassie Solomon","startTime":1101.289,"endTime":1103.469,"body":"So, am I going to"},{"speaker":"Cassie Solomon","startTime":1101.289,"endTime":1103.469,"body":"empower my peers?"},{"speaker":"Cassie Solomon","startTime":1103.829,"endTime":1105.769,"body":"And say, Galen, you have"},{"speaker":"Cassie Solomon","startTime":1103.829,"endTime":1105.769,"body":"the aid for this and I"},{"speaker":"Cassie Solomon","startTime":1105.779,"endTime":1108.9089999999999,"body":"don't need it anymore, I'll"},{"speaker":"Cassie Solomon","startTime":1105.779,"endTime":1108.9089999999999,"body":"stand down in the interest"},{"speaker":"Cassie Solomon","startTime":1108.9089999999999,"endTime":1110.729,"body":"of speed and effectiveness."},{"speaker":"Cassie Solomon","startTime":1111.039,"endTime":1112.779,"body":"So that's a trust issue."},{"speaker":"Cassie Solomon","startTime":1113.144,"endTime":1116.214,"body":"So, if you keep all the power in"},{"speaker":"Cassie Solomon","startTime":1113.144,"endTime":1116.214,"body":"the legacy structure, it doesn't"},{"speaker":"Cassie Solomon","startTime":1116.214,"endTime":1119.244,"body":"matter how much rhetoric you"},{"speaker":"Cassie Solomon","startTime":1116.214,"endTime":1119.244,"body":"pour on the flames, you're not"},{"speaker":"Cassie Solomon","startTime":1119.244,"endTime":1120.204,"body":"going to get to the changes."},{"speaker":"Cassie Solomon","startTime":1120.244,"endTime":1122.634,"body":"And I'm calling this one a"},{"speaker":"Cassie Solomon","startTime":1120.244,"endTime":1122.634,"body":"failure because they just"},{"speaker":"Cassie Solomon","startTime":1122.634,"endTime":1123.984,"body":"didn't want to go there, right?"},{"speaker":"Cassie Solomon","startTime":1123.994,"endTime":1127.144,"body":"They said, no, we're going"},{"speaker":"Cassie Solomon","startTime":1123.994,"endTime":1127.144,"body":"to double down on individual"},{"speaker":"Cassie Solomon","startTime":1127.174,"endTime":1128.824,"body":"excellence and empowerment."},{"speaker":"Cassie Solomon","startTime":1129.084,"endTime":1131.444,"body":"And I think that people just"},{"speaker":"Cassie Solomon","startTime":1129.084,"endTime":1131.444,"body":"got more cynical, right?"},{"speaker":"Cassie Solomon","startTime":1131.494,"endTime":1133.994,"body":"After year three,"},{"speaker":"Cassie Solomon","startTime":1131.494,"endTime":1133.994,"body":"they just said, thank"},{"speaker":"Cassie Solomon","startTime":1134.104,"endTime":1135.414,"body":"you, that's fantastic."},{"speaker":"Cassie Solomon","startTime":1135.524,"endTime":1139.844,"body":"That's a great aspiration, but"},{"speaker":"Cassie Solomon","startTime":1135.524,"endTime":1139.844,"body":"it's not my issue all by myself."},{"speaker":"Cassie Solomon","startTime":1140.064,"endTime":1142.424,"body":"I can't solve this"},{"speaker":"Cassie Solomon","startTime":1140.064,"endTime":1142.424,"body":"as an individual."},{"speaker":"Cassie Solomon","startTime":1142.714,"endTime":1143.914,"body":"So that was my failure."},{"speaker":"Galen Low","startTime":1144.324,"endTime":1146.174,"body":"I love your"},{"speaker":"Galen Low","startTime":1144.324,"endTime":1146.174,"body":"power model because I"},{"speaker":"Galen Low","startTime":1146.174,"endTime":1148.5539999999999,"body":"never really thought about"},{"speaker":"Galen Low","startTime":1146.174,"endTime":1148.5539999999999,"body":"empowerment that way."},{"speaker":"Galen Low","startTime":1148.664,"endTime":1151.274,"body":"Obviously it has the word"},{"speaker":"Galen Low","startTime":1148.664,"endTime":1151.274,"body":"power in it, but even just like"},{"speaker":"Galen Low","startTime":1151.2839999999999,"endTime":1153.694,"body":"where my head went was like,"},{"speaker":"Galen Low","startTime":1151.2839999999999,"endTime":1153.694,"body":"okay, yeah, finite amount of"},{"speaker":"Galen Low","startTime":1153.704,"endTime":1154.874,"body":"energy in the universe, right?"},{"speaker":"Galen Low","startTime":1155.004,"endTime":1158.2839999999999,"body":"It's never going to change so"},{"speaker":"Galen Low","startTime":1155.004,"endTime":1158.2839999999999,"body":"you need to like reshuffle."},{"speaker":"Galen Low","startTime":1158.2839999999999,"endTime":1160.484,"body":"It's not about, you can't"},{"speaker":"Galen Low","startTime":1158.2839999999999,"endTime":1160.484,"body":"create a bunch of leaders and"},{"speaker":"Galen Low","startTime":1160.484,"endTime":1162.899,"body":"then not let them lead, which"},{"speaker":"Galen Low","startTime":1160.484,"endTime":1162.899,"body":"I think is where that sort"},{"speaker":"Galen Low","startTime":1162.899,"endTime":1164.894,"body":"of disengagement would have"},{"speaker":"Galen Low","startTime":1162.899,"endTime":1164.894,"body":"happened in that scenario."},{"speaker":"Galen Low","startTime":1164.894,"endTime":1167.664,"body":"But also you keep coming back"},{"speaker":"Galen Low","startTime":1164.894,"endTime":1167.664,"body":"to this word negotiation in"},{"speaker":"Galen Low","startTime":1167.664,"endTime":1169.944,"body":"RACI, which I love because"},{"speaker":"Galen Low","startTime":1167.664,"endTime":1169.944,"body":"I hadn't really thought"},{"speaker":"Galen Low","startTime":1169.944,"endTime":1172.9189999999999,"body":"of it that way, but every"},{"speaker":"Galen Low","startTime":1169.944,"endTime":1172.9189999999999,"body":"conversation about RACI is"},{"speaker":"Galen Low","startTime":1172.969,"endTime":1175.939,"body":"everyone's jockeying a little"},{"speaker":"Galen Low","startTime":1172.969,"endTime":1175.939,"body":"bit, but productively, right?"},{"speaker":"Galen Low","startTime":1175.949,"endTime":1180.219,"body":"To arrive at clarity because"},{"speaker":"Galen Low","startTime":1175.949,"endTime":1180.219,"body":"there's only so much power and"},{"speaker":"Galen Low","startTime":1180.219,"endTime":1182.199,"body":"responsibility to be doled out."},{"speaker":"Galen Low","startTime":1182.329,"endTime":1185.379,"body":"You can't have everybody,"},{"speaker":"Galen Low","startTime":1182.329,"endTime":1185.379,"body":"accountable for everything"},{"speaker":"Galen Low","startTime":1185.539,"endTime":1188.259,"body":"that's going to be bloated,"},{"speaker":"Galen Low","startTime":1185.539,"endTime":1188.259,"body":"but I think that's a great"},{"speaker":"Galen Low","startTime":1188.259,"endTime":1190.499,"body":"sort of, failure story that"},{"speaker":"Galen Low","startTime":1188.259,"endTime":1190.499,"body":"everyone can learn from that."},{"speaker":"Galen Low","startTime":1190.499,"endTime":1192.6789999999999,"body":"Yeah, it's not just"},{"speaker":"Galen Low","startTime":1190.499,"endTime":1192.6789999999999,"body":"about individuals."},{"speaker":"Galen Low","startTime":1192.6789999999999,"endTime":1195.199,"body":"This is a how it"},{"speaker":"Galen Low","startTime":1192.6789999999999,"endTime":1195.199,"body":"all works together."},{"speaker":"Galen Low","startTime":1195.279,"endTime":1197.949,"body":"And to your point earlier,"},{"speaker":"Galen Low","startTime":1195.279,"endTime":1197.949,"body":"cross functionally sometimes"},{"speaker":"Galen Low","startTime":1197.949,"endTime":1200.869,"body":"like across teams, across"},{"speaker":"Galen Low","startTime":1197.949,"endTime":1200.869,"body":"different sort of team cultures."},{"speaker":"Galen Low","startTime":1201.119,"endTime":1203.199,"body":"And it's hard and change"},{"speaker":"Galen Low","startTime":1201.119,"endTime":1203.199,"body":"has to happen in order"},{"speaker":"Galen Low","startTime":1203.199,"endTime":1203.739,"body":"to accommodate it."},{"speaker":"Cassie Solomon","startTime":1204.234,"endTime":1205.984,"body":"Well, and I"},{"speaker":"Cassie Solomon","startTime":1204.234,"endTime":1205.984,"body":"also think that was empowerment."},{"speaker":"Cassie Solomon","startTime":1205.994,"endTime":1209.5439999999999,"body":"There is all of this kind"},{"speaker":"Cassie Solomon","startTime":1205.994,"endTime":1209.5439999999999,"body":"of normative stuff, right?"},{"speaker":"Cassie Solomon","startTime":1209.574,"endTime":1212.564,"body":"Like I want to be a good leader"},{"speaker":"Cassie Solomon","startTime":1209.574,"endTime":1212.564,"body":"and I want to empower people."},{"speaker":"Cassie Solomon","startTime":1212.774,"endTime":1214.004,"body":"See what a good leader I am?"},{"speaker":"Cassie Solomon","startTime":1214.024,"endTime":1215.714,"body":"I just told that"},{"speaker":"Cassie Solomon","startTime":1214.024,"endTime":1215.714,"body":"cross functional team,"},{"speaker":"Cassie Solomon","startTime":1215.834,"endTime":1216.7839999999999,"body":"you are empowered."},{"speaker":"Cassie Solomon","startTime":1216.994,"endTime":1217.164,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":1217.164,"endTime":1218.764,"body":"And then they go off"},{"speaker":"Cassie Solomon","startTime":1217.164,"endTime":1218.764,"body":"and flail around."},{"speaker":"Cassie Solomon","startTime":1219.379,"endTime":1221.4289999999999,"body":"But I just said this"},{"speaker":"Cassie Solomon","startTime":1219.379,"endTime":1221.4289999999999,"body":"literally yesterday."},{"speaker":"Cassie Solomon","startTime":1221.4289999999999,"endTime":1223.939,"body":"I said, we can't accomplish"},{"speaker":"Cassie Solomon","startTime":1221.4289999999999,"endTime":1223.939,"body":"all of the role negotiation"},{"speaker":"Cassie Solomon","startTime":1223.979,"endTime":1225.4289999999999,"body":"inside the team meeting."},{"speaker":"Cassie Solomon","startTime":1225.589,"endTime":1227.129,"body":"We can knock off the easy stuff."},{"speaker":"Cassie Solomon","startTime":1227.1789999999999,"endTime":1228.789,"body":"Let's figure out the"},{"speaker":"Cassie Solomon","startTime":1227.1789999999999,"endTime":1228.789,"body":"low hanging fruit."},{"speaker":"Cassie Solomon","startTime":1228.969,"endTime":1231.279,"body":"Let's, walk in prepared"},{"speaker":"Cassie Solomon","startTime":1228.969,"endTime":1231.279,"body":"to talk about what has"},{"speaker":"Cassie Solomon","startTime":1231.279,"endTime":1233.1789999999999,"body":"been painful in the past."},{"speaker":"Cassie Solomon","startTime":1233.389,"endTime":1235.309,"body":"And then some of the"},{"speaker":"Cassie Solomon","startTime":1233.389,"endTime":1235.309,"body":"discrepancy, some of the"},{"speaker":"Cassie Solomon","startTime":1235.309,"endTime":1236.979,"body":"negotiation, we're just"},{"speaker":"Cassie Solomon","startTime":1235.309,"endTime":1236.979,"body":"going to escalate it."},{"speaker":"Cassie Solomon","startTime":1237.119,"endTime":1239.449,"body":"And then we're going to say"},{"speaker":"Cassie Solomon","startTime":1237.119,"endTime":1239.449,"body":"to the boss, is it Galen or is"},{"speaker":"Cassie Solomon","startTime":1239.449,"endTime":1240.829,"body":"it Cassie who has A on this?"},{"speaker":"Cassie Solomon","startTime":1241.124,"endTime":1242.864,"body":"There's a decision"},{"speaker":"Cassie Solomon","startTime":1241.124,"endTime":1242.864,"body":"that we have to make."},{"speaker":"Cassie Solomon","startTime":1242.864,"endTime":1244.314,"body":"We want it to be one person."},{"speaker":"Cassie Solomon","startTime":1244.384,"endTime":1245.314,"body":"You impose that."},{"speaker":"Cassie Solomon","startTime":1245.354,"endTime":1246.754,"body":"And leaders are like,"},{"speaker":"Cassie Solomon","startTime":1245.354,"endTime":1246.754,"body":"wait a minute, I was"},{"speaker":"Cassie Solomon","startTime":1246.754,"endTime":1247.8039999999999,"body":"empowering my team."},{"speaker":"Cassie Solomon","startTime":1247.934,"endTime":1251.424,"body":"What am I doing stepping in"},{"speaker":"Cassie Solomon","startTime":1247.934,"endTime":1251.424,"body":"here to clarify their roles?"},{"speaker":"Cassie Solomon","startTime":1251.704,"endTime":1253.234,"body":"Does that make me a bad person?"},{"speaker":"Cassie Solomon","startTime":1253.264,"endTime":1256.064,"body":"I'm like, no, that makes you"},{"speaker":"Cassie Solomon","startTime":1253.264,"endTime":1256.064,"body":"a fantastic leader because you"},{"speaker":"Cassie Solomon","startTime":1256.064,"endTime":1258.814,"body":"got to know when you step in"},{"speaker":"Cassie Solomon","startTime":1256.064,"endTime":1258.814,"body":"and when you don't step in."},{"speaker":"Cassie Solomon","startTime":1258.814,"endTime":1261.494,"body":"And clarifying roles almost"},{"speaker":"Cassie Solomon","startTime":1258.814,"endTime":1261.494,"body":"a hundred percent is when"},{"speaker":"Cassie Solomon","startTime":1261.494,"endTime":1263.464,"body":"you step in when they"},{"speaker":"Cassie Solomon","startTime":1261.494,"endTime":1263.464,"body":"can't do it on their own."},{"speaker":"Galen Low","startTime":1263.704,"endTime":1265.894,"body":"I like that idea that"},{"speaker":"Galen Low","startTime":1263.704,"endTime":1265.894,"body":"it's a continuous conversation."},{"speaker":"Galen Low","startTime":1265.894,"endTime":1268.354,"body":"It's not just the RACI"},{"speaker":"Galen Low","startTime":1265.894,"endTime":1268.354,"body":"meeting and then the end."},{"speaker":"Galen Low","startTime":1268.674,"endTime":1269.154,"body":"Very cool."},{"speaker":"Galen Low","startTime":1269.484,"endTime":1270.274,"body":"Last question for you."},{"speaker":"Galen Low","startTime":1270.434,"endTime":1273.164,"body":"For an enterprise that's"},{"speaker":"Galen Low","startTime":1270.434,"endTime":1273.164,"body":"struggling with key decisions"},{"speaker":"Galen Low","startTime":1273.204,"endTime":1275.714,"body":"getting passed, back and"},{"speaker":"Galen Low","startTime":1273.204,"endTime":1275.714,"body":"forth for months, where it's"},{"speaker":"Galen Low","startTime":1275.714,"endTime":1278.664,"body":"like creating limitations on"},{"speaker":"Galen Low","startTime":1275.714,"endTime":1278.664,"body":"how they're able to scale,"},{"speaker":"Galen Low","startTime":1278.774,"endTime":1281.014,"body":"what's something they can"},{"speaker":"Galen Low","startTime":1278.774,"endTime":1281.014,"body":"do right this very minute"},{"speaker":"Galen Low","startTime":1281.024,"endTime":1284.154,"body":"to start the conversation on"},{"speaker":"Galen Low","startTime":1281.024,"endTime":1284.154,"body":"enterprise RACI so that they"},{"speaker":"Galen Low","startTime":1284.154,"endTime":1285.644,"body":"can get themselves unstuck?"},{"speaker":"Cassie Solomon","startTime":1286.004,"endTime":1286.954,"body":"Love that question."},{"speaker":"Cassie Solomon","startTime":1287.084,"endTime":1289.964,"body":"It reminds me of some"},{"speaker":"Cassie Solomon","startTime":1287.084,"endTime":1289.964,"body":"work I did last year with"},{"speaker":"Cassie Solomon","startTime":1289.964,"endTime":1293.014,"body":"a pretty big established"},{"speaker":"Cassie Solomon","startTime":1289.964,"endTime":1293.014,"body":"tech company in California."},{"speaker":"Cassie Solomon","startTime":1293.184,"endTime":1297.474,"body":"So not a startup, no scale"},{"speaker":"Cassie Solomon","startTime":1293.184,"endTime":1297.474,"body":"up issues, but their issue is"},{"speaker":"Cassie Solomon","startTime":1297.474,"endTime":1300.084,"body":"that they, were really worried"},{"speaker":"Cassie Solomon","startTime":1297.474,"endTime":1300.084,"body":"about their competition,"},{"speaker":"Cassie Solomon","startTime":1300.404,"endTime":1302.0439999999999,"body":"stock prices slipping."},{"speaker":"Cassie Solomon","startTime":1302.264,"endTime":1305.854,"body":"And what they realized is it was"},{"speaker":"Cassie Solomon","startTime":1302.264,"endTime":1305.854,"body":"just taking them too long to get"},{"speaker":"Cassie Solomon","startTime":1305.854,"endTime":1307.664,"body":"their innovations out the door."},{"speaker":"Cassie Solomon","startTime":1307.864,"endTime":1311.5339999999999,"body":"And they really suspected it was"},{"speaker":"Cassie Solomon","startTime":1307.864,"endTime":1311.5339999999999,"body":"this cross functional team issue"},{"speaker":"Cassie Solomon","startTime":1311.5439999999999,"endTime":1312.764,"body":"that we've been talking about."},{"speaker":"Cassie Solomon","startTime":1312.934,"endTime":1315.644,"body":"And so we went in there"},{"speaker":"Cassie Solomon","startTime":1312.934,"endTime":1315.644,"body":"and did a bunch of RACI"},{"speaker":"Cassie Solomon","startTime":1315.664,"endTime":1318.654,"body":"conversations and talking, but"},{"speaker":"Cassie Solomon","startTime":1315.664,"endTime":1318.654,"body":"we also said, Hey, let's do"},{"speaker":"Cassie Solomon","startTime":1318.654,"endTime":1321.5339999999999,"body":"some decision audits, which"},{"speaker":"Cassie Solomon","startTime":1318.654,"endTime":1321.5339999999999,"body":"is this weird thing that we"},{"speaker":"Cassie Solomon","startTime":1321.5339999999999,"endTime":1324.244,"body":"invented that I kind of love"},{"speaker":"Cassie Solomon","startTime":1321.5339999999999,"endTime":1324.244,"body":"along those principles of"},{"speaker":"Cassie Solomon","startTime":1324.244,"endTime":1325.464,"body":"making something visible."},{"speaker":"Cassie Solomon","startTime":1325.634,"endTime":1328.454,"body":"We said, give us one project"},{"speaker":"Cassie Solomon","startTime":1325.634,"endTime":1328.454,"body":"that you don't think went well"},{"speaker":"Cassie Solomon","startTime":1328.604,"endTime":1331.934,"body":"and give us a project that"},{"speaker":"Cassie Solomon","startTime":1328.604,"endTime":1331.934,"body":"you think was just fantastic."},{"speaker":"Cassie Solomon","startTime":1332.0339999999999,"endTime":1335.344,"body":"And we will track through"},{"speaker":"Cassie Solomon","startTime":1332.0339999999999,"endTime":1335.344,"body":"like flowchart, the decision"},{"speaker":"Cassie Solomon","startTime":1335.344,"endTime":1337.024,"body":"making through the project"},{"speaker":"Cassie Solomon","startTime":1335.344,"endTime":1337.024,"body":"and see what happened."},{"speaker":"Cassie Solomon","startTime":1337.264,"endTime":1342.0539999999999,"body":"And at the problematic project,"},{"speaker":"Cassie Solomon","startTime":1337.264,"endTime":1342.0539999999999,"body":"the one that was too slow,"},{"speaker":"Cassie Solomon","startTime":1342.224,"endTime":1345.924,"body":"we identified two points"},{"speaker":"Cassie Solomon","startTime":1342.224,"endTime":1345.924,"body":"in the flowchart where they"},{"speaker":"Cassie Solomon","startTime":1345.924,"endTime":1347.204,"body":"lost three or four months."},{"speaker":"Cassie Solomon","startTime":1347.574,"endTime":1351.004,"body":"And the first one was because of"},{"speaker":"Cassie Solomon","startTime":1347.574,"endTime":1351.004,"body":"cross functional disagreements."},{"speaker":"Cassie Solomon","startTime":1351.394,"endTime":1353.434,"body":"And the second one"},{"speaker":"Cassie Solomon","startTime":1351.394,"endTime":1353.434,"body":"wasn't quite that long."},{"speaker":"Cassie Solomon","startTime":1353.434,"endTime":1356.094,"body":"It was when a senior leader"},{"speaker":"Cassie Solomon","startTime":1353.434,"endTime":1356.094,"body":"stepped in and reshaped"},{"speaker":"Cassie Solomon","startTime":1356.144,"endTime":1357.484,"body":"things at the wrong moment."},{"speaker":"Cassie Solomon","startTime":1357.654,"endTime":1358.894,"body":"Happened late in the process."},{"speaker":"Cassie Solomon","startTime":1359.119,"endTime":1362.739,"body":"And the result of that was they"},{"speaker":"Cassie Solomon","startTime":1359.119,"endTime":1362.739,"body":"missed their revenue goals for"},{"speaker":"Cassie Solomon","startTime":1362.739,"endTime":1364.749,"body":"that rollout and they missed"},{"speaker":"Cassie Solomon","startTime":1362.739,"endTime":1364.749,"body":"the rollout by six months."},{"speaker":"Cassie Solomon","startTime":1364.979,"endTime":1366.279,"body":"So that was shocking."},{"speaker":"Cassie Solomon","startTime":1366.349,"endTime":1369.129,"body":"I mean, that was insightful"},{"speaker":"Cassie Solomon","startTime":1366.349,"endTime":1369.129,"body":"in that bad way that like"},{"speaker":"Cassie Solomon","startTime":1369.129,"endTime":1371.249,"body":"people were like, Oh,"},{"speaker":"Cassie Solomon","startTime":1369.129,"endTime":1371.249,"body":"this is a terrible look"},{"speaker":"Cassie Solomon","startTime":1371.339,"endTime":1372.4089999999999,"body":"at what just happened."},{"speaker":"Cassie Solomon","startTime":1372.4189999999999,"endTime":1374.359,"body":"We don't even want to"},{"speaker":"Cassie Solomon","startTime":1372.4189999999999,"endTime":1374.359,"body":"share this very broadly."},{"speaker":"Cassie Solomon","startTime":1374.359,"endTime":1375.369,"body":"We feel so bad about it."},{"speaker":"Cassie Solomon","startTime":1375.529,"endTime":1377.309,"body":"And I was thinking, okay,"},{"speaker":"Cassie Solomon","startTime":1375.529,"endTime":1377.309,"body":"that's going to be tough to"},{"speaker":"Cassie Solomon","startTime":1377.309,"endTime":1380.889,"body":"sell in the market, but it's"},{"speaker":"Cassie Solomon","startTime":1377.309,"endTime":1380.889,"body":"a really worthwhile exercise."},{"speaker":"Cassie Solomon","startTime":1381.019,"endTime":1383.709,"body":"And then you can contrast it"},{"speaker":"Cassie Solomon","startTime":1381.019,"endTime":1383.709,"body":"with the successful project"},{"speaker":"Cassie Solomon","startTime":1383.759,"endTime":1386.4189999999999,"body":"and say, well, how come"},{"speaker":"Cassie Solomon","startTime":1383.759,"endTime":1386.4189999999999,"body":"that project seemed to sail"},{"speaker":"Cassie Solomon","startTime":1386.439,"endTime":1390.144,"body":"through without any decision"},{"speaker":"Cassie Solomon","startTime":1386.439,"endTime":1390.144,"body":"making blocks along the way?"},{"speaker":"Cassie Solomon","startTime":1390.144,"endTime":1391.524,"body":"What did that one look like?"},{"speaker":"Cassie Solomon","startTime":1391.694,"endTime":1394.764,"body":"What happened at these various"},{"speaker":"Cassie Solomon","startTime":1391.694,"endTime":1394.764,"body":"kind of nodes in the flowchart?"},{"speaker":"Cassie Solomon","startTime":1395.004,"endTime":1398.854,"body":"So I think that it's again, it's"},{"speaker":"Cassie Solomon","startTime":1395.004,"endTime":1398.854,"body":"a tool that helps you diagnose,"},{"speaker":"Cassie Solomon","startTime":1398.874,"endTime":1400.134,"body":"why am I getting stuck?"},{"speaker":"Cassie Solomon","startTime":1400.194,"endTime":1402.174,"body":"Why are things not"},{"speaker":"Cassie Solomon","startTime":1400.194,"endTime":1402.174,"body":"moving as I want them to?"},{"speaker":"Galen Low","startTime":1402.5539999999999,"endTime":1403.404,"body":"I love that idea."},{"speaker":"Galen Low","startTime":1403.604,"endTime":1404.674,"body":"Decision flowchart."},{"speaker":"Cassie Solomon","startTime":1404.899,"endTime":1406.379,"body":"But be"},{"speaker":"Cassie Solomon","startTime":1404.899,"endTime":1406.379,"body":"careful who you show it to."},{"speaker":"Galen Low","startTime":1406.449,"endTime":1408.119,"body":"Yeah, well,"},{"speaker":"Galen Low","startTime":1406.449,"endTime":1408.119,"body":"to your point, right?"},{"speaker":"Galen Low","startTime":1408.119,"endTime":1410.649,"body":"We don't like talking about"},{"speaker":"Galen Low","startTime":1408.119,"endTime":1410.649,"body":"our failures very much,"},{"speaker":"Galen Low","startTime":1410.6689999999999,"endTime":1413.499,"body":"but as a result, we're"},{"speaker":"Galen Low","startTime":1410.6689999999999,"endTime":1413.499,"body":"not learning together."},{"speaker":"Galen Low","startTime":1413.6689999999999,"endTime":1416.379,"body":"So I think, if I had one wish"},{"speaker":"Galen Low","startTime":1413.6689999999999,"endTime":1416.379,"body":"for the business world, I'd be"},{"speaker":"Galen Low","startTime":1416.379,"endTime":1418.979,"body":"like, yeah, can we be a bit more"},{"speaker":"Galen Low","startTime":1416.379,"endTime":1418.979,"body":"open about our mistakes so that,"},{"speaker":"Galen Low","startTime":1418.999,"endTime":1420.049,"body":"that tide will lift all boats."},{"speaker":"Cassie Solomon","startTime":1420.479,"endTime":1423.049,"body":"You must sweeten"},{"speaker":"Cassie Solomon","startTime":1420.479,"endTime":1423.049,"body":"the pot with the analysis of"},{"speaker":"Cassie Solomon","startTime":1423.049,"endTime":1425.569,"body":"the project that went well,"},{"speaker":"Cassie Solomon","startTime":1423.049,"endTime":1425.569,"body":"because you can learn also a"},{"speaker":"Cassie Solomon","startTime":1425.569,"endTime":1428.319,"body":"great deal from your successes"},{"speaker":"Cassie Solomon","startTime":1425.569,"endTime":1428.319,"body":"and it makes it palatable."},{"speaker":"Cassie Solomon","startTime":1428.359,"endTime":1429.829,"body":"So I'm a big fan of doing both."},{"speaker":"Galen Low","startTime":1430.349,"endTime":1430.849,"body":"I love that."},{"speaker":"Galen Low","startTime":1431.329,"endTime":1431.889,"body":"Very cool."},{"speaker":"Galen Low","startTime":1432.299,"endTime":1434.639,"body":"Cassie, thank you so much for"},{"speaker":"Galen Low","startTime":1432.299,"endTime":1434.639,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":1434.779,"endTime":1436.599,"body":"This has been so"},{"speaker":"Galen Low","startTime":1434.779,"endTime":1436.599,"body":"much fun, as always."},{"speaker":"Cassie Solomon","startTime":1437.319,"endTime":1439.309,"body":"Well, I hope we"},{"speaker":"Cassie Solomon","startTime":1437.319,"endTime":1439.309,"body":"did it in our new format time."},{"speaker":"Cassie Solomon","startTime":1439.489,"endTime":1442.489,"body":"So it was wonderful to be with"},{"speaker":"Cassie Solomon","startTime":1439.489,"endTime":1442.489,"body":"you and then we rattled through"},{"speaker":"Cassie Solomon","startTime":1442.489,"endTime":1444.129,"body":"a lot of different topics."},{"speaker":"Cassie Solomon","startTime":1444.389,"endTime":1446.119,"body":"Thanks for having me."},{"speaker":"Galen Low","startTime":1446.309,"endTime":1447.649,"body":"Alright"},{"speaker":"Galen Low","startTime":1446.309,"endTime":1447.649,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":1447.829,"endTime":1450.049,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":1447.829,"endTime":1450.049,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":1450.049,"endTime":1452.479,"body":"over a thousand like minded"},{"speaker":"Galen Low","startTime":1450.049,"endTime":1452.479,"body":"project management champions,"},{"speaker":"Galen Low","startTime":1452.689,"endTime":1453.6789999999999,"body":"come join our collective."},{"speaker":"Galen Low","startTime":1453.939,"endTime":1456.569,"body":"Head over to"},{"speaker":"Galen Low","startTime":1453.939,"endTime":1456.569,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":1457.389,"endTime":1458.009,"body":"to learn more."},{"speaker":"Galen Low","startTime":1458.389,"endTime":1460.569,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":1458.389,"endTime":1460.569,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":1460.579,"endTime":1463.629,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":1460.579,"endTime":1463.629,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":1464.289,"endTime":1466.009,"body":"Until next time,"},{"speaker":"Galen Low","startTime":1464.289,"endTime":1466.009,"body":"thanks for listening."}]}