{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.16,"endTime":28.54,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.16,"endTime":28.54,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.569000000000003,"endTime":31.12,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.569000000000003,"endTime":31.12,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.330000000000002,"endTime":33.88,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.330000000000002,"endTime":33.88,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.88,"endTime":36.1,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.88,"endTime":36.1,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":36.1,"endTime":38.650000000000006,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":36.1,"endTime":38.650000000000006,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.655,"endTime":40.3,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.539,"endTime":42.64,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.539,"endTime":42.64,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.64,"endTime":45.38,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":46.06,"endTime":49.260000000000005,"body":"Alright, we are back with the"},{"speaker":"Galen Low","startTime":46.06,"endTime":49.260000000000005,"body":"second part of our conversation"},{"speaker":"Galen Low","startTime":49.41,"endTime":52.44,"body":"on how something as simple"},{"speaker":"Galen Low","startTime":49.41,"endTime":52.44,"body":"as RACI can get enterprise"},{"speaker":"Galen Low","startTime":52.44,"endTime":53.97,"body":"decision making unstuck."},{"speaker":"Galen Low","startTime":54.079,"endTime":56.769,"body":"In the first part, we talked"},{"speaker":"Galen Low","startTime":54.079,"endTime":56.769,"body":"through a few case studies of"},{"speaker":"Galen Low","startTime":56.769,"endTime":60.529,"body":"using RACI to solve Fortune"},{"speaker":"Galen Low","startTime":56.769,"endTime":60.529,"body":"500 level logjams, and today"},{"speaker":"Galen Low","startTime":60.529,"endTime":63.39,"body":"we're going to get tactical"},{"speaker":"Galen Low","startTime":60.529,"endTime":63.39,"body":"and get a lesson in having"},{"speaker":"Galen Low","startTime":63.42,"endTime":64.989,"body":"tough RACI conversations."},{"speaker":"Galen Low","startTime":65.315,"endTime":68.64500000000001,"body":"Here with me again is Cassie"},{"speaker":"Galen Low","startTime":65.315,"endTime":68.64500000000001,"body":"Solomon, organizational change"},{"speaker":"Galen Low","startTime":68.67500000000001,"endTime":71.525,"body":"and digital transformation"},{"speaker":"Galen Low","startTime":68.67500000000001,"endTime":71.525,"body":"leader, and also author of"},{"speaker":"Galen Low","startTime":71.58500000000001,"endTime":74.61500000000001,"body":"“Leading Successful Change — 8"},{"speaker":"Galen Low","startTime":71.58500000000001,"endTime":74.61500000000001,"body":"Keys To Making Change Work”,"},{"speaker":"Galen Low","startTime":74.825,"endTime":76.584,"body":"a book that's been published"},{"speaker":"Galen Low","startTime":74.825,"endTime":76.584,"body":"by Wharton twice since"},{"speaker":"Galen Low","startTime":76.584,"endTime":79.035,"body":"2013 and revised in 2020."},{"speaker":"Galen Low","startTime":79.065,"endTime":80.725,"body":"Cassie, thanks for"},{"speaker":"Galen Low","startTime":79.065,"endTime":80.725,"body":"joining me for part two."},{"speaker":"Cassie Solomon","startTime":81.00399999999999,"endTime":82.164,"body":"Thank"},{"speaker":"Cassie Solomon","startTime":81.00399999999999,"endTime":82.164,"body":"you so much, Galen."},{"speaker":"Cassie Solomon","startTime":82.16499999999999,"endTime":82.964,"body":"This is really fun."},{"speaker":"Cassie Solomon","startTime":82.964,"endTime":84.095,"body":"I'm delighted to be back."},{"speaker":"Galen Low","startTime":84.525,"endTime":86.035,"body":"I loved our part"},{"speaker":"Galen Low","startTime":84.525,"endTime":86.035,"body":"one conversation because"},{"speaker":"Galen Low","startTime":86.035,"endTime":86.995,"body":"actually we did dive deep."},{"speaker":"Galen Low","startTime":87.095,"endTime":89.395,"body":"We got into some of the"},{"speaker":"Galen Low","startTime":87.095,"endTime":89.395,"body":"tactical, practical, how some"},{"speaker":"Galen Low","startTime":89.395,"endTime":91.815,"body":"of this actually works in"},{"speaker":"Galen Low","startTime":89.395,"endTime":91.815,"body":"real life beyond the theory."},{"speaker":"Galen Low","startTime":91.904,"endTime":94.574,"body":"And it got me thinking"},{"speaker":"Galen Low","startTime":91.904,"endTime":94.574,"body":"about just, some of"},{"speaker":"Galen Low","startTime":94.574,"endTime":95.334,"body":"these conversations."},{"speaker":"Galen Low","startTime":95.344,"endTime":97.225,"body":"Some of the tough conversations"},{"speaker":"Galen Low","startTime":95.344,"endTime":97.225,"body":"that need to be had."},{"speaker":"Galen Low","startTime":97.344,"endTime":100.095,"body":"You used the word negotiations"},{"speaker":"Galen Low","startTime":97.344,"endTime":100.095,"body":"and we arrived at this"},{"speaker":"Galen Low","startTime":100.294,"endTime":103.124,"body":"idea that, yeah, all"},{"speaker":"Galen Low","startTime":100.294,"endTime":103.124,"body":"RACI conversations, these"},{"speaker":"Galen Low","startTime":103.164,"endTime":104.894,"body":"conversations about, who's"},{"speaker":"Galen Low","startTime":103.164,"endTime":104.894,"body":"responsible for what."},{"speaker":"Galen Low","startTime":104.894,"endTime":106.594,"body":"Who has the"},{"speaker":"Galen Low","startTime":104.894,"endTime":106.594,"body":"authority to do what."},{"speaker":"Galen Low","startTime":106.774,"endTime":108.764,"body":"They are somewhat"},{"speaker":"Galen Low","startTime":106.774,"endTime":108.764,"body":"all negotiations."},{"speaker":"Galen Low","startTime":109.024,"endTime":110.955,"body":"So, I thought maybe"},{"speaker":"Galen Low","startTime":109.024,"endTime":110.955,"body":"we could dive in here."},{"speaker":"Galen Low","startTime":111.355,"endTime":114.615,"body":"My main thing is that, I"},{"speaker":"Galen Low","startTime":111.355,"endTime":114.615,"body":"imagine that having to tell"},{"speaker":"Galen Low","startTime":114.615,"endTime":118.325,"body":"someone, particularly someone"},{"speaker":"Galen Low","startTime":114.615,"endTime":118.325,"body":"in a position of power, that"},{"speaker":"Galen Low","startTime":118.325,"endTime":120.575,"body":"they are not authorized to"},{"speaker":"Galen Low","startTime":118.325,"endTime":120.575,"body":"make a decision, or that"},{"speaker":"Galen Low","startTime":120.575,"endTime":124.444,"body":"they are only to be informed,"},{"speaker":"Galen Low","startTime":120.575,"endTime":124.444,"body":"that probably isn't an"},{"speaker":"Galen Low","startTime":124.504,"endTime":126.315,"body":"easy message to deliver."},{"speaker":"Galen Low","startTime":126.485,"endTime":128.635,"body":"And yet, you, in your"},{"speaker":"Galen Low","startTime":126.485,"endTime":128.635,"body":"work, like, you come in"},{"speaker":"Galen Low","startTime":128.635,"endTime":131.235,"body":"as an outsider, and you're"},{"speaker":"Galen Low","startTime":128.635,"endTime":131.235,"body":"working with executives"},{"speaker":"Galen Low","startTime":131.48399999999998,"endTime":134.255,"body":"to untangle inefficiency"},{"speaker":"Galen Low","startTime":131.48399999999998,"endTime":134.255,"body":"by doing exactly that."},{"speaker":"Galen Low","startTime":134.45499999999998,"endTime":136.385,"body":"And I was wondering if"},{"speaker":"Galen Low","startTime":134.45499999999998,"endTime":136.385,"body":"you could just step us"},{"speaker":"Galen Low","startTime":136.385,"endTime":137.135,"body":"through the process."},{"speaker":"Galen Low","startTime":137.35500000000002,"endTime":139.245,"body":"Maybe we could do some"},{"speaker":"Galen Low","startTime":137.35500000000002,"endTime":139.245,"body":"role playing, a little bit."},{"speaker":"Galen Low","startTime":139.335,"endTime":142.495,"body":"And maybe let's say that I'm a"},{"speaker":"Galen Low","startTime":139.335,"endTime":142.495,"body":"senior leader who is accountable"},{"speaker":"Galen Low","startTime":142.505,"endTime":145.084,"body":"for an entire business line,"},{"speaker":"Galen Low","startTime":142.505,"endTime":145.084,"body":"P\u0026L and all, soup to nuts."},{"speaker":"Galen Low","startTime":145.435,"endTime":147.784,"body":"But you've got to tell"},{"speaker":"Galen Low","startTime":145.435,"endTime":147.784,"body":"me that I don't own an IT"},{"speaker":"Galen Low","startTime":147.964,"endTime":151.014,"body":"initiative that will impact"},{"speaker":"Galen Low","startTime":147.964,"endTime":151.014,"body":"my business line, because it's"},{"speaker":"Galen Low","startTime":151.014,"endTime":152.429,"body":"a wider reaching initiative."},{"speaker":"Galen Low","startTime":152.659,"endTime":155.119,"body":"I wonder if maybe you could"},{"speaker":"Galen Low","startTime":152.659,"endTime":155.119,"body":"tell me how you prep for"},{"speaker":"Galen Low","startTime":155.119,"endTime":156.099,"body":"a conversation like that."},{"speaker":"Cassie Solomon","startTime":156.57,"endTime":158.559,"body":"So first of"},{"speaker":"Cassie Solomon","startTime":156.57,"endTime":158.559,"body":"all, I just want to acknowledge"},{"speaker":"Cassie Solomon","startTime":158.7,"endTime":161.959,"body":"what everyone understands"},{"speaker":"Cassie Solomon","startTime":158.7,"endTime":161.959,"body":"deeply to be true, which is"},{"speaker":"Cassie Solomon","startTime":161.959,"endTime":164.889,"body":"that it's a lot easier for"},{"speaker":"Cassie Solomon","startTime":161.959,"endTime":164.889,"body":"an outsider to come in and"},{"speaker":"Cassie Solomon","startTime":164.889,"endTime":167.849,"body":"say something difficult to"},{"speaker":"Cassie Solomon","startTime":164.889,"endTime":167.849,"body":"a senior executive than it"},{"speaker":"Cassie Solomon","startTime":167.85,"endTime":170.849,"body":"is for an insider, because"},{"speaker":"Cassie Solomon","startTime":167.85,"endTime":170.849,"body":"my contract is on the line,"},{"speaker":"Cassie Solomon","startTime":170.85,"endTime":172.219,"body":"but your job is on the line."},{"speaker":"Cassie Solomon","startTime":172.339,"endTime":174.47,"body":"And that's why they bring"},{"speaker":"Cassie Solomon","startTime":172.339,"endTime":174.47,"body":"in consultants to have these"},{"speaker":"Cassie Solomon","startTime":174.499,"endTime":175.579,"body":"kinds of conversations."},{"speaker":"Galen Low","startTime":175.739,"endTime":176.6,"body":"Fair enough."},{"speaker":"Cassie Solomon","startTime":176.98,"endTime":180.82,"body":"So I'm really"},{"speaker":"Cassie Solomon","startTime":176.98,"endTime":180.82,"body":"humble about whether or not"},{"speaker":"Cassie Solomon","startTime":180.829,"endTime":184.019,"body":"my wisdom is better than the"},{"speaker":"Cassie Solomon","startTime":180.829,"endTime":184.019,"body":"internal people's wisdom, but"},{"speaker":"Cassie Solomon","startTime":184.029,"endTime":185.48,"body":"my access is often better."},{"speaker":"Cassie Solomon","startTime":185.559,"endTime":188.25,"body":"So this comes up all the"},{"speaker":"Cassie Solomon","startTime":185.559,"endTime":188.25,"body":"time because, especially"},{"speaker":"Cassie Solomon","startTime":188.27,"endTime":192.72,"body":"the PMI is very clear that"},{"speaker":"Cassie Solomon","startTime":188.27,"endTime":192.72,"body":"it wants us all to have a"},{"speaker":"Cassie Solomon","startTime":192.809,"endTime":196.039,"body":"single A on every project."},{"speaker":"Cassie Solomon","startTime":196.559,"endTime":199.935,"body":"And the company that we were"},{"speaker":"Cassie Solomon","startTime":196.559,"endTime":199.935,"body":"just talking about earlier,"},{"speaker":"Cassie Solomon","startTime":200.105,"endTime":203.885,"body":"the large established tech"},{"speaker":"Cassie Solomon","startTime":200.105,"endTime":203.885,"body":"company in California really"},{"speaker":"Cassie Solomon","startTime":203.885,"endTime":206.865,"body":"wanted to speed up its decision"},{"speaker":"Cassie Solomon","startTime":203.885,"endTime":206.865,"body":"making, but out of the box"},{"speaker":"Cassie Solomon","startTime":206.895,"endTime":210.355,"body":"they put two executives"},{"speaker":"Cassie Solomon","startTime":206.895,"endTime":210.355,"body":"on every new initiative."},{"speaker":"Cassie Solomon","startTime":210.555,"endTime":213.214,"body":"And then the CEO said, and"},{"speaker":"Cassie Solomon","startTime":210.555,"endTime":213.214,"body":"we want one A for everything,"},{"speaker":"Cassie Solomon","startTime":213.344,"endTime":215.715,"body":"scratched our chin and"},{"speaker":"Cassie Solomon","startTime":213.344,"endTime":215.715,"body":"said, huh, that's a little"},{"speaker":"Cassie Solomon","startTime":215.715,"endTime":216.655,"body":"bit of a contradiction."},{"speaker":"Cassie Solomon","startTime":216.825,"endTime":220.43,"body":"I'm not as zealous"},{"speaker":"Cassie Solomon","startTime":216.825,"endTime":220.43,"body":"about the one A thing."},{"speaker":"Cassie Solomon","startTime":220.55,"endTime":224.1,"body":"I think that our modern"},{"speaker":"Cassie Solomon","startTime":220.55,"endTime":224.1,"body":"organizations, global,"},{"speaker":"Cassie Solomon","startTime":224.22,"endTime":227.07,"body":"challenged, fast paced,"},{"speaker":"Cassie Solomon","startTime":224.22,"endTime":227.07,"body":"there are plenty A's."},{"speaker":"Cassie Solomon","startTime":227.26,"endTime":230.15,"body":"The point of a RACI exercise"},{"speaker":"Cassie Solomon","startTime":227.26,"endTime":230.15,"body":"is to have as few as"},{"speaker":"Cassie Solomon","startTime":230.17,"endTime":232.54,"body":"possible, like Einstein,"},{"speaker":"Cassie Solomon","startTime":230.17,"endTime":232.54,"body":"like everything as simple"},{"speaker":"Cassie Solomon","startTime":232.54,"endTime":233.77,"body":"as possible, but no simpler."},{"speaker":"Cassie Solomon","startTime":233.889,"endTime":237.219,"body":"So if I'm trying to explain"},{"speaker":"Cassie Solomon","startTime":233.889,"endTime":237.219,"body":"to this executive that the"},{"speaker":"Cassie Solomon","startTime":237.22,"endTime":240.0,"body":"CEO has handed down this edict"},{"speaker":"Cassie Solomon","startTime":237.22,"endTime":240.0,"body":"that there's going to be one"},{"speaker":"Cassie Solomon","startTime":240.0,"endTime":243.244,"body":"A, and you may have it for"},{"speaker":"Cassie Solomon","startTime":240.0,"endTime":243.244,"body":"the initiative, but IT is a"},{"speaker":"Cassie Solomon","startTime":243.244,"endTime":244.659,"body":"pretty important stakeholder."},{"speaker":"Cassie Solomon","startTime":244.76,"endTime":246.26,"body":"They can say yes all day long."},{"speaker":"Cassie Solomon","startTime":246.359,"endTime":249.139,"body":"Actually, it comes to"},{"speaker":"Cassie Solomon","startTime":246.359,"endTime":249.139,"body":"one of RACI's deficits."},{"speaker":"Cassie Solomon","startTime":249.869,"endTime":251.859,"body":"It doesn't have a deadline"},{"speaker":"Cassie Solomon","startTime":249.869,"endTime":251.859,"body":"associated with it."},{"speaker":"Cassie Solomon","startTime":251.889,"endTime":254.559,"body":"So let's say that IT comes to"},{"speaker":"Cassie Solomon","startTime":251.889,"endTime":254.559,"body":"you and says, yes, of course,"},{"speaker":"Cassie Solomon","startTime":254.559,"endTime":258.369,"body":"I can reshape this part of the"},{"speaker":"Cassie Solomon","startTime":254.559,"endTime":258.369,"body":"system to reflect what you need."},{"speaker":"Cassie Solomon","startTime":258.56899999999996,"endTime":261.23,"body":"And you want it, by the end of"},{"speaker":"Cassie Solomon","startTime":258.56899999999996,"endTime":261.23,"body":"the month, and IT has got it"},{"speaker":"Cassie Solomon","startTime":261.23900000000003,"endTime":263.01,"body":"on its roadmap for year three."},{"speaker":"Cassie Solomon","startTime":263.09000000000003,"endTime":264.899,"body":"That's a pretty big"},{"speaker":"Cassie Solomon","startTime":263.09000000000003,"endTime":264.899,"body":"discrepancy, and it's"},{"speaker":"Cassie Solomon","startTime":264.899,"endTime":266.03,"body":"actually not about role."},{"speaker":"Cassie Solomon","startTime":266.19,"endTime":267.26,"body":"It's just about deadline."},{"speaker":"Cassie Solomon","startTime":267.35,"endTime":270.53999999999996,"body":"And a lot of those pain points,"},{"speaker":"Cassie Solomon","startTime":267.35,"endTime":270.53999999999996,"body":"especially with IT, end up"},{"speaker":"Cassie Solomon","startTime":270.549,"endTime":272.43399999999997,"body":"being about delivery speed."},{"speaker":"Cassie Solomon","startTime":272.635,"endTime":275.254,"body":"But I actually think RACI"},{"speaker":"Cassie Solomon","startTime":272.635,"endTime":275.254,"body":"helps us a lot with these"},{"speaker":"Cassie Solomon","startTime":275.254,"endTime":278.525,"body":"difficult conversations because"},{"speaker":"Cassie Solomon","startTime":275.254,"endTime":278.525,"body":"it's such a neutral language."},{"speaker":"Cassie Solomon","startTime":278.61400000000003,"endTime":280.20500000000004,"body":"I'll use an example"},{"speaker":"Cassie Solomon","startTime":278.61400000000003,"endTime":280.20500000000004,"body":"that's a little more in"},{"speaker":"Cassie Solomon","startTime":280.20500000000004,"endTime":281.164,"body":"the empowerment space."},{"speaker":"Cassie Solomon","startTime":281.16499999999996,"endTime":284.155,"body":"Like, I'm not going to go"},{"speaker":"Cassie Solomon","startTime":281.16499999999996,"endTime":284.155,"body":"in and say, Hey executive,"},{"speaker":"Cassie Solomon","startTime":284.174,"endTime":286.67499999999995,"body":"you're a control freak and"},{"speaker":"Cassie Solomon","startTime":284.174,"endTime":286.67499999999995,"body":"you're micromanaging and"},{"speaker":"Cassie Solomon","startTime":286.67499999999995,"endTime":287.374,"body":"you're a perfectionist."},{"speaker":"Cassie Solomon","startTime":287.845,"endTime":289.244,"body":"Do what everybody"},{"speaker":"Cassie Solomon","startTime":287.845,"endTime":289.244,"body":"is doing right."},{"speaker":"Cassie Solomon","startTime":289.46400000000006,"endTime":292.275,"body":"That's a difficult message that"},{"speaker":"Cassie Solomon","startTime":289.46400000000006,"endTime":292.275,"body":"puts someone on the defensive."},{"speaker":"Cassie Solomon","startTime":292.395,"endTime":294.42499999999995,"body":"But the RACI language"},{"speaker":"Cassie Solomon","startTime":292.395,"endTime":294.42499999999995,"body":"is pretty mild."},{"speaker":"Cassie Solomon","startTime":294.42499999999995,"endTime":296.775,"body":"Like, you can go in and say,"},{"speaker":"Cassie Solomon","startTime":294.42499999999995,"endTime":296.775,"body":"Hey, let's take a look at the"},{"speaker":"Cassie Solomon","startTime":296.775,"endTime":300.07399999999996,"body":"decisions that need to get"},{"speaker":"Cassie Solomon","startTime":296.775,"endTime":300.07399999999996,"body":"made on this project, the A's."},{"speaker":"Cassie Solomon","startTime":300.48,"endTime":302.15,"body":"Can some of these be delegated?"},{"speaker":"Cassie Solomon","startTime":302.33000000000004,"endTime":303.34000000000003,"body":"Who would you give them to?"},{"speaker":"Cassie Solomon","startTime":303.78,"endTime":306.07000000000005,"body":"And since we said, as we said"},{"speaker":"Cassie Solomon","startTime":303.78,"endTime":306.07000000000005,"body":"earlier, that's the working"},{"speaker":"Cassie Solomon","startTime":306.07000000000005,"endTime":307.16999999999996,"body":"definition of empowerment."},{"speaker":"Cassie Solomon","startTime":307.44899999999996,"endTime":310.66999999999996,"body":"We're no longer"},{"speaker":"Cassie Solomon","startTime":307.44899999999996,"endTime":310.66999999999996,"body":"personalizing the feedback."},{"speaker":"Cassie Solomon","startTime":310.96000000000004,"endTime":313.499,"body":"This is not about your"},{"speaker":"Cassie Solomon","startTime":310.96000000000004,"endTime":313.499,"body":"leadership style, whether it's"},{"speaker":"Cassie Solomon","startTime":313.54999999999995,"endTime":315.61,"body":"good enough or needs to improve."},{"speaker":"Cassie Solomon","startTime":315.87,"endTime":316.94000000000005,"body":"It's just about roles."},{"speaker":"Cassie Solomon","startTime":316.999,"endTime":318.58000000000004,"body":"Let's just talk"},{"speaker":"Cassie Solomon","startTime":316.999,"endTime":318.58000000000004,"body":"the role language."},{"speaker":"Cassie Solomon","startTime":318.98,"endTime":321.53,"body":"Let's just go after getting"},{"speaker":"Cassie Solomon","startTime":318.98,"endTime":321.53,"body":"rid of some of those A's"},{"speaker":"Cassie Solomon","startTime":321.72,"endTime":324.01,"body":"that you are hoarding"},{"speaker":"Cassie Solomon","startTime":321.72,"endTime":324.01,"body":"on your plate without."},{"speaker":"Cassie Solomon","startTime":324.23,"endTime":327.27,"body":"But I also think that part of"},{"speaker":"Cassie Solomon","startTime":324.23,"endTime":327.27,"body":"what you get into is that is"},{"speaker":"Cassie Solomon","startTime":327.63,"endTime":330.75,"body":"how do you develop your people"},{"speaker":"Cassie Solomon","startTime":327.63,"endTime":330.75,"body":"so that you can trust them"},{"speaker":"Cassie Solomon","startTime":330.75,"endTime":332.48900000000003,"body":"to make quality decisions?"},{"speaker":"Cassie Solomon","startTime":332.86,"endTime":335.289,"body":"Like if we've just started"},{"speaker":"Cassie Solomon","startTime":332.86,"endTime":335.289,"body":"working together, you could"},{"speaker":"Cassie Solomon","startTime":335.29999999999995,"endTime":338.725,"body":"be the greatest manager with"},{"speaker":"Cassie Solomon","startTime":335.29999999999995,"endTime":338.725,"body":"20 years of experience, but if"},{"speaker":"Cassie Solomon","startTime":338.735,"endTime":341.83500000000004,"body":"you're new to me and I've never"},{"speaker":"Cassie Solomon","startTime":338.735,"endTime":341.83500000000004,"body":"worked with you, it is much"},{"speaker":"Cassie Solomon","startTime":341.83500000000004,"endTime":345.515,"body":"harder for me to trust you and"},{"speaker":"Cassie Solomon","startTime":341.83500000000004,"endTime":345.515,"body":"give decision making over to"},{"speaker":"Cassie Solomon","startTime":345.515,"endTime":349.08500000000004,"body":"you than if we've been through"},{"speaker":"Cassie Solomon","startTime":345.515,"endTime":349.08500000000004,"body":"several rodeos together already."},{"speaker":"Cassie Solomon","startTime":349.30499999999995,"endTime":351.905,"body":"So one of the things I really"},{"speaker":"Cassie Solomon","startTime":349.30499999999995,"endTime":351.905,"body":"talk to people about is the idea"},{"speaker":"Cassie Solomon","startTime":351.92499999999995,"endTime":353.475,"body":"that empowerment is a journey."},{"speaker":"Cassie Solomon","startTime":353.514,"endTime":355.514,"body":"It's not a binary on/off switch."},{"speaker":"Galen Low","startTime":355.97400000000005,"endTime":356.514,"body":"I like that."},{"speaker":"Galen Low","startTime":356.75,"endTime":358.75,"body":"What's implicit here to"},{"speaker":"Galen Low","startTime":356.75,"endTime":358.75,"body":"me, tell me if I'm right or"},{"speaker":"Galen Low","startTime":358.75,"endTime":362.03,"body":"wrong about this, is that"},{"speaker":"Galen Low","startTime":358.75,"endTime":362.03,"body":"going into this conversation,"},{"speaker":"Galen Low","startTime":362.09000000000003,"endTime":364.97900000000004,"body":"you are doing a bit, you're"},{"speaker":"Galen Low","startTime":362.09000000000003,"endTime":364.97900000000004,"body":"picking your tone, right?"},{"speaker":"Galen Low","startTime":365.159,"endTime":368.47900000000004,"body":"Not like a, oh, boss says you"},{"speaker":"Galen Low","startTime":365.159,"endTime":368.47900000000004,"body":"have to do this, edict has been"},{"speaker":"Galen Low","startTime":368.47900000000004,"endTime":369.85900000000004,"body":"delivered, let's figure it out."},{"speaker":"Galen Low","startTime":370.029,"endTime":373.09900000000005,"body":"And it's not, hey, stop"},{"speaker":"Galen Low","startTime":370.029,"endTime":373.09900000000005,"body":"hoarding all the stuff, but"},{"speaker":"Galen Low","startTime":373.09900000000005,"endTime":375.119,"body":"it's more of the, sort of a"},{"speaker":"Galen Low","startTime":373.09900000000005,"endTime":375.119,"body":"neutral positioning, right?"},{"speaker":"Galen Low","startTime":375.149,"endTime":378.139,"body":"And using RACI's neutrality,"},{"speaker":"Galen Low","startTime":375.149,"endTime":378.139,"body":"like, to your advantage."},{"speaker":"Galen Low","startTime":378.365,"endTime":380.84400000000005,"body":"But it also strikes me that"},{"speaker":"Galen Low","startTime":378.365,"endTime":380.84400000000005,"body":"you probably have been doing"},{"speaker":"Galen Low","startTime":380.85400000000004,"endTime":383.09400000000005,"body":"some research, I know as a"},{"speaker":"Galen Low","startTime":380.85400000000004,"endTime":383.09400000000005,"body":"consultant you'd be coming"},{"speaker":"Galen Low","startTime":383.09400000000005,"endTime":385.374,"body":"in and you'd probably have"},{"speaker":"Galen Low","startTime":383.09400000000005,"endTime":385.374,"body":"this information, but either"},{"speaker":"Galen Low","startTime":385.374,"endTime":388.634,"body":"way it seems like it would be"},{"speaker":"Galen Low","startTime":385.374,"endTime":388.634,"body":"helpful to know what those A's"},{"speaker":"Galen Low","startTime":388.634,"endTime":390.09400000000005,"body":"are that could be delegated."},{"speaker":"Galen Low","startTime":390.10400000000004,"endTime":392.73400000000004,"body":"Like what is this person"},{"speaker":"Galen Low","startTime":390.10400000000004,"endTime":392.73400000000004,"body":"responsible for, like how much,"},{"speaker":"Galen Low","startTime":392.73400000000004,"endTime":394.93399999999997,"body":"what's the breadth of their"},{"speaker":"Galen Low","startTime":392.73400000000004,"endTime":394.93399999999997,"body":"scope, so that, you're not just"},{"speaker":"Galen Low","startTime":394.93399999999997,"endTime":397.18399999999997,"body":"looking at the one thing being"},{"speaker":"Galen Low","startTime":394.93399999999997,"endTime":397.18399999999997,"body":"like you have to give this up,"},{"speaker":"Galen Low","startTime":397.33399999999995,"endTime":400.399,"body":"that you can actually frame it"},{"speaker":"Galen Low","startTime":397.33399999999995,"endTime":400.399,"body":"as you have a lot on the go."},{"speaker":"Galen Low","startTime":400.429,"endTime":401.72900000000004,"body":"You should probably"},{"speaker":"Galen Low","startTime":400.429,"endTime":401.72900000000004,"body":"give this up."},{"speaker":"Galen Low","startTime":401.81899999999996,"endTime":403.179,"body":"Like you can empower somebody."},{"speaker":"Galen Low","startTime":403.179,"endTime":404.379,"body":"You can empower yourself."},{"speaker":"Cassie Solomon","startTime":404.68899999999996,"endTime":406.429,"body":"When it works,"},{"speaker":"Cassie Solomon","startTime":404.68899999999996,"endTime":406.429,"body":"it's good for everybody."},{"speaker":"Cassie Solomon","startTime":406.43899999999996,"endTime":409.129,"body":"It's better for the people"},{"speaker":"Cassie Solomon","startTime":406.43899999999996,"endTime":409.129,"body":"who are empowered because"},{"speaker":"Cassie Solomon","startTime":409.129,"endTime":411.769,"body":"they can get stuff done and"},{"speaker":"Cassie Solomon","startTime":409.129,"endTime":411.769,"body":"getting stuff done is like,"},{"speaker":"Cassie Solomon","startTime":411.96900000000005,"endTime":413.029,"body":"it's like an aphrodisiac."},{"speaker":"Cassie Solomon","startTime":413.31899999999996,"endTime":417.399,"body":"People actually love to be"},{"speaker":"Cassie Solomon","startTime":413.31899999999996,"endTime":417.399,"body":"on high performing teams."},{"speaker":"Cassie Solomon","startTime":417.619,"endTime":419.32899999999995,"body":"It turns out that high"},{"speaker":"Cassie Solomon","startTime":417.619,"endTime":419.32899999999995,"body":"performing teams are"},{"speaker":"Cassie Solomon","startTime":419.32899999999995,"endTime":421.249,"body":"the best thing that"},{"speaker":"Cassie Solomon","startTime":419.32899999999995,"endTime":421.249,"body":"ever happened to morale."},{"speaker":"Cassie Solomon","startTime":421.43899999999996,"endTime":423.57899999999995,"body":"It's the low performing"},{"speaker":"Cassie Solomon","startTime":421.43899999999996,"endTime":423.57899999999995,"body":"teams where people feel"},{"speaker":"Cassie Solomon","startTime":423.58900000000006,"endTime":426.299,"body":"frustrated and stuck and"},{"speaker":"Cassie Solomon","startTime":423.58900000000006,"endTime":426.299,"body":"they go around in circles."},{"speaker":"Cassie Solomon","startTime":426.73400000000004,"endTime":429.874,"body":"Those are the teams"},{"speaker":"Cassie Solomon","startTime":426.73400000000004,"endTime":429.874,"body":"that get people down and"},{"speaker":"Cassie Solomon","startTime":429.874,"endTime":430.94399999999996,"body":"looking for other jobs."},{"speaker":"Cassie Solomon","startTime":431.86400000000003,"endTime":434.554,"body":"So anything we can do to get"},{"speaker":"Cassie Solomon","startTime":431.86400000000003,"endTime":434.554,"body":"our teams working at that"},{"speaker":"Cassie Solomon","startTime":434.554,"endTime":437.70399999999995,"body":"level, it's just a tremendous"},{"speaker":"Cassie Solomon","startTime":434.554,"endTime":437.70399999999995,"body":"win all the way around."},{"speaker":"Galen Low","startTime":438.134,"endTime":439.45399999999995,"body":"I like the"},{"speaker":"Galen Low","startTime":438.134,"endTime":439.45399999999995,"body":"high performance angle."},{"speaker":"Galen Low","startTime":439.804,"endTime":441.36400000000003,"body":"I wonder maybe we could"},{"speaker":"Galen Low","startTime":439.804,"endTime":441.36400000000003,"body":"just dive into the"},{"speaker":"Galen Low","startTime":441.36400000000003,"endTime":442.894,"body":"conversation itself."},{"speaker":"Galen Low","startTime":442.924,"endTime":445.82500000000005,"body":"Like you're in the moment,"},{"speaker":"Galen Low","startTime":442.924,"endTime":445.82500000000005,"body":"maybe just like walk me"},{"speaker":"Galen Low","startTime":445.82500000000005,"endTime":446.71400000000006,"body":"through your approach."},{"speaker":"Cassie Solomon","startTime":447.04499999999996,"endTime":449.725,"body":"So a little bit"},{"speaker":"Cassie Solomon","startTime":447.04499999999996,"endTime":449.725,"body":"sideways on this answer, but"},{"speaker":"Cassie Solomon","startTime":449.905,"endTime":455.04499999999996,"body":"I think of delegation as one"},{"speaker":"Cassie Solomon","startTime":449.905,"endTime":455.04499999999996,"body":"side of the coin and initiative"},{"speaker":"Cassie Solomon","startTime":455.07500000000005,"endTime":456.56500000000005,"body":"as the other side of the coin."},{"speaker":"Cassie Solomon","startTime":456.845,"endTime":460.46400000000006,"body":"And there's this awesome,"},{"speaker":"Cassie Solomon","startTime":456.845,"endTime":460.46400000000006,"body":"really old resource that we"},{"speaker":"Cassie Solomon","startTime":460.46500000000003,"endTime":463.674,"body":"can link to in the show notes"},{"speaker":"Cassie Solomon","startTime":460.46500000000003,"endTime":463.674,"body":"called \"Who’s Got the Monkey?\"."},{"speaker":"Cassie Solomon","startTime":463.994,"endTime":464.91499999999996,"body":"Have you ever heard of it?"},{"speaker":"Cassie Solomon","startTime":465.095,"endTime":467.505,"body":"It's an HBR article from 1999."},{"speaker":"Cassie Solomon","startTime":467.515,"endTime":470.58000000000004,"body":"It is so dated, Galen, that"},{"speaker":"Cassie Solomon","startTime":467.515,"endTime":470.58000000000004,"body":"when you read it, it will make"},{"speaker":"Cassie Solomon","startTime":470.58000000000004,"endTime":473.1,"body":"you grind your teeth, but it"},{"speaker":"Cassie Solomon","startTime":470.58000000000004,"endTime":473.1,"body":"has some great stuff in it."},{"speaker":"Cassie Solomon","startTime":473.12,"endTime":475.20000000000005,"body":"It's like one of my"},{"speaker":"Cassie Solomon","startTime":473.12,"endTime":475.20000000000005,"body":"personal ambitions to revise"},{"speaker":"Cassie Solomon","startTime":475.20000000000005,"endTime":476.62,"body":"it for 25 years later."},{"speaker":"Cassie Solomon","startTime":476.85,"endTime":479.45000000000005,"body":"But one of the gems in this"},{"speaker":"Cassie Solomon","startTime":476.85,"endTime":479.45000000000005,"body":"article is they describe these"},{"speaker":"Cassie Solomon","startTime":479.45000000000005,"endTime":480.929,"body":"different levels of initiative."},{"speaker":"Cassie Solomon","startTime":481.21000000000004,"endTime":483.59000000000003,"body":"And level zero is wait"},{"speaker":"Cassie Solomon","startTime":481.21000000000004,"endTime":483.59000000000003,"body":"to be told what to do."},{"speaker":"Cassie Solomon","startTime":483.869,"endTime":488.55999999999995,"body":"And level one is ask, how would"},{"speaker":"Cassie Solomon","startTime":483.869,"endTime":488.55999999999995,"body":"you like me to do this, right?"},{"speaker":"Cassie Solomon","startTime":489.015,"endTime":492.32500000000005,"body":"And the next level up is"},{"speaker":"Cassie Solomon","startTime":489.015,"endTime":492.32500000000005,"body":"come with a recommendation."},{"speaker":"Cassie Solomon","startTime":492.625,"endTime":494.41499999999996,"body":"Whether it's right or"},{"speaker":"Cassie Solomon","startTime":492.625,"endTime":494.41499999999996,"body":"wrong, just tell me what you"},{"speaker":"Cassie Solomon","startTime":494.41499999999996,"endTime":497.525,"body":"think we should do and then"},{"speaker":"Cassie Solomon","startTime":494.41499999999996,"endTime":497.525,"body":"get my permissions over."},{"speaker":"Cassie Solomon","startTime":497.775,"endTime":500.33500000000004,"body":"In that scenario, the manager"},{"speaker":"Cassie Solomon","startTime":497.775,"endTime":500.33500000000004,"body":"or the leader still has the A."},{"speaker":"Cassie Solomon","startTime":500.56500000000005,"endTime":504.255,"body":"Level four is take action"},{"speaker":"Cassie Solomon","startTime":500.56500000000005,"endTime":504.255,"body":"and then come back and inform"},{"speaker":"Cassie Solomon","startTime":504.265,"endTime":505.475,"body":"on the action that you took."},{"speaker":"Cassie Solomon","startTime":505.59400000000005,"endTime":507.56500000000005,"body":"This is act now, beg"},{"speaker":"Cassie Solomon","startTime":505.59400000000005,"endTime":507.56500000000005,"body":"forgiveness later."},{"speaker":"Cassie Solomon","startTime":507.635,"endTime":508.765,"body":"That's that level, right?"},{"speaker":"Galen Low","startTime":508.78499999999997,"endTime":511.16499999999996,"body":"I was going to say"},{"speaker":"Galen Low","startTime":508.78499999999997,"endTime":511.16499999999996,"body":"this one sounds familiar to me."},{"speaker":"Cassie Solomon","startTime":511.19500000000005,"endTime":511.43499999999995,"body":"Yeah."},{"speaker":"Cassie Solomon","startTime":511.43499999999995,"endTime":512.275,"body":"We know what to call that one."},{"speaker":"Cassie Solomon","startTime":512.635,"endTime":514.975,"body":"And then the final level"},{"speaker":"Cassie Solomon","startTime":512.635,"endTime":514.975,"body":"five is where you just"},{"speaker":"Cassie Solomon","startTime":514.975,"endTime":516.245,"body":"take over the entire role."},{"speaker":"Cassie Solomon","startTime":516.46,"endTime":516.72,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":516.72,"endTime":519.48,"body":"And you do your job and you"},{"speaker":"Cassie Solomon","startTime":516.72,"endTime":519.48,"body":"periodically check back in"},{"speaker":"Cassie Solomon","startTime":519.48,"endTime":521.97,"body":"with your boss on outcomes"},{"speaker":"Cassie Solomon","startTime":519.48,"endTime":521.97,"body":"or like problems that you're"},{"speaker":"Cassie Solomon","startTime":521.97,"endTime":524.19,"body":"having, but you're just"},{"speaker":"Cassie Solomon","startTime":521.97,"endTime":524.19,"body":"off doing it on your own."},{"speaker":"Cassie Solomon","startTime":524.57,"endTime":526.549,"body":"And I think that idea"},{"speaker":"Cassie Solomon","startTime":524.57,"endTime":526.549,"body":"of leveling is really"},{"speaker":"Cassie Solomon","startTime":526.55,"endTime":528.85,"body":"important and it has"},{"speaker":"Cassie Solomon","startTime":526.55,"endTime":528.85,"body":"implications for delegation"},{"speaker":"Cassie Solomon","startTime":528.86,"endTime":530.07,"body":"and also for empowerment."},{"speaker":"Cassie Solomon","startTime":530.3,"endTime":532.759,"body":"So when delegating, one of"},{"speaker":"Cassie Solomon","startTime":530.3,"endTime":532.759,"body":"the things I really want to"},{"speaker":"Cassie Solomon","startTime":532.76,"endTime":534.9,"body":"do if I'm developing you is"},{"speaker":"Cassie Solomon","startTime":532.76,"endTime":534.9,"body":"I want to say the article"},{"speaker":"Cassie Solomon","startTime":534.9,"endTime":537.54,"body":"says no more level zero, no"},{"speaker":"Cassie Solomon","startTime":534.9,"endTime":537.54,"body":"more level one, just take"},{"speaker":"Cassie Solomon","startTime":537.54,"endTime":538.97,"body":"them away from your team."},{"speaker":"Cassie Solomon","startTime":539.12,"endTime":540.29,"body":"They're not allowed to do that."},{"speaker":"Cassie Solomon","startTime":540.5699999999999,"endTime":543.62,"body":"They must come in at"},{"speaker":"Cassie Solomon","startTime":540.5699999999999,"endTime":543.62,"body":"level two, which is bring"},{"speaker":"Cassie Solomon","startTime":543.62,"endTime":544.68,"body":"me your recommendation."},{"speaker":"Cassie Solomon","startTime":545.01,"endTime":547.61,"body":"And even if they're"},{"speaker":"Cassie Solomon","startTime":545.01,"endTime":547.61,"body":"completely wrong, we can"},{"speaker":"Cassie Solomon","startTime":547.62,"endTime":550.43,"body":"have a conversation about"},{"speaker":"Cassie Solomon","startTime":547.62,"endTime":550.43,"body":"how I view that and why I"},{"speaker":"Cassie Solomon","startTime":550.43,"endTime":551.22,"body":"would do it differently."},{"speaker":"Cassie Solomon","startTime":551.81,"endTime":554.97,"body":"So you got to know the level"},{"speaker":"Cassie Solomon","startTime":551.81,"endTime":554.97,"body":"of the person that you're"},{"speaker":"Cassie Solomon","startTime":554.97,"endTime":557.92,"body":"delegating to in order"},{"speaker":"Cassie Solomon","startTime":554.97,"endTime":557.92,"body":"to do that successfully."},{"speaker":"Cassie Solomon","startTime":558.0899999999999,"endTime":560.61,"body":"And what I see in the"},{"speaker":"Cassie Solomon","startTime":558.0899999999999,"endTime":560.61,"body":"empowerment world, and I"},{"speaker":"Cassie Solomon","startTime":560.62,"endTime":563.62,"body":"think, and we have developed"},{"speaker":"Cassie Solomon","startTime":560.62,"endTime":563.62,"body":"a way of talking about this"},{"speaker":"Cassie Solomon","startTime":564.3299999999999,"endTime":567.68,"body":"is, people just saying, said"},{"speaker":"Cassie Solomon","startTime":564.3299999999999,"endTime":567.68,"body":"this a little bit before, 'I'm"},{"speaker":"Cassie Solomon","startTime":567.6899999999999,"endTime":569.9,"body":"moralistically wanting to be"},{"speaker":"Cassie Solomon","startTime":567.6899999999999,"endTime":569.9,"body":"a good leader so I'm going"},{"speaker":"Cassie Solomon","startTime":569.9,"endTime":573.35,"body":"to empower my teams and I'm"},{"speaker":"Cassie Solomon","startTime":569.9,"endTime":573.35,"body":"going to send them off into"},{"speaker":"Cassie Solomon","startTime":573.35,"endTime":574.87,"body":"the cross functional deep end."},{"speaker":"Cassie Solomon","startTime":575.139,"endTime":576.92,"body":"And I'm going to step"},{"speaker":"Cassie Solomon","startTime":575.139,"endTime":576.92,"body":"back because that makes"},{"speaker":"Cassie Solomon","startTime":576.92,"endTime":577.7139999999999,"body":"me a good leader.'"},{"speaker":"Cassie Solomon","startTime":577.995,"endTime":580.385,"body":"And actually what you're doing"},{"speaker":"Cassie Solomon","startTime":577.995,"endTime":580.385,"body":"is you're throwing them into the"},{"speaker":"Cassie Solomon","startTime":580.385,"endTime":584.045,"body":"wolves and asking them to flail"},{"speaker":"Cassie Solomon","startTime":580.385,"endTime":584.045,"body":"around in the cross functional"},{"speaker":"Cassie Solomon","startTime":584.115,"endTime":586.905,"body":"space where they don't know"},{"speaker":"Cassie Solomon","startTime":584.115,"endTime":586.905,"body":"how much authority they have"},{"speaker":"Cassie Solomon","startTime":586.905,"endTime":589.475,"body":"and they don't know how much"},{"speaker":"Cassie Solomon","startTime":586.905,"endTime":589.475,"body":"authority their peers have, and"},{"speaker":"Cassie Solomon","startTime":589.765,"endTime":591.355,"body":"that's where things get stuck."},{"speaker":"Cassie Solomon","startTime":591.515,"endTime":595.145,"body":"So what do you say if you're"},{"speaker":"Cassie Solomon","startTime":591.515,"endTime":595.145,"body":"empowering a team or a person"},{"speaker":"Cassie Solomon","startTime":595.145,"endTime":598.895,"body":"that is like any level of"},{"speaker":"Cassie Solomon","startTime":595.145,"endTime":598.895,"body":"novelty, even if I've worked"},{"speaker":"Cassie Solomon","startTime":598.895,"endTime":601.925,"body":"with you for 10 years and"},{"speaker":"Cassie Solomon","startTime":598.895,"endTime":601.925,"body":"I trust you absolutely."},{"speaker":"Cassie Solomon","startTime":602.225,"endTime":604.245,"body":"But you're going off to"},{"speaker":"Cassie Solomon","startTime":602.225,"endTime":604.245,"body":"innovate and do something"},{"speaker":"Cassie Solomon","startTime":604.245,"endTime":605.8349999999999,"body":"that we've never seen before."},{"speaker":"Cassie Solomon","startTime":606.135,"endTime":608.675,"body":"I've never seen it, so how do"},{"speaker":"Cassie Solomon","startTime":606.135,"endTime":608.675,"body":"I know what good looks like?"},{"speaker":"Cassie Solomon","startTime":608.9649999999999,"endTime":612.015,"body":"You've never seen it, so how do"},{"speaker":"Cassie Solomon","startTime":608.9649999999999,"endTime":612.015,"body":"you know you succeeded, right?"},{"speaker":"Cassie Solomon","startTime":612.095,"endTime":614.605,"body":"Like, there are different"},{"speaker":"Cassie Solomon","startTime":612.095,"endTime":614.605,"body":"levels of checking in on"},{"speaker":"Cassie Solomon","startTime":614.605,"endTime":618.185,"body":"the work that are dictated"},{"speaker":"Cassie Solomon","startTime":614.605,"endTime":618.185,"body":"by different circumstances."},{"speaker":"Cassie Solomon","startTime":618.375,"endTime":621.2149999999999,"body":"You check in more often if have"},{"speaker":"Cassie Solomon","startTime":618.375,"endTime":621.2149999999999,"body":"familiarity with the people."},{"speaker":"Cassie Solomon","startTime":621.395,"endTime":624.155,"body":"You check in more often, with"},{"speaker":"Cassie Solomon","startTime":621.395,"endTime":624.155,"body":"God forbid, they've let you"},{"speaker":"Cassie Solomon","startTime":624.155,"endTime":628.3249999999999,"body":"down in the past and you check"},{"speaker":"Cassie Solomon","startTime":624.155,"endTime":628.3249999999999,"body":"in more often if the team is"},{"speaker":"Cassie Solomon","startTime":628.334,"endTime":630.175,"body":"brand new to each other and"},{"speaker":"Cassie Solomon","startTime":628.334,"endTime":630.175,"body":"they don't know what they're"},{"speaker":"Cassie Solomon","startTime":630.175,"endTime":631.765,"body":"doing and the work is novel."},{"speaker":"Cassie Solomon","startTime":632.015,"endTime":637.145,"body":"So seeing empowerment across"},{"speaker":"Cassie Solomon","startTime":632.015,"endTime":637.145,"body":"that kind of shades of journey"},{"speaker":"Cassie Solomon","startTime":637.504,"endTime":641.084,"body":"is very helpful and it liberates"},{"speaker":"Cassie Solomon","startTime":637.504,"endTime":641.084,"body":"executives to say, oh, I"},{"speaker":"Cassie Solomon","startTime":641.1039999999999,"endTime":645.0939999999999,"body":"can actually give guidelines"},{"speaker":"Cassie Solomon","startTime":641.1039999999999,"endTime":645.0939999999999,"body":"and parameters and tell"},{"speaker":"Cassie Solomon","startTime":645.0939999999999,"endTime":646.634,"body":"people what I'm looking for."},{"speaker":"Cassie Solomon","startTime":646.824,"endTime":648.314,"body":"And that doesn't"},{"speaker":"Cassie Solomon","startTime":646.824,"endTime":648.314,"body":"make me a bad leader."},{"speaker":"Cassie Solomon","startTime":648.334,"endTime":651.374,"body":"That makes me a good leader"},{"speaker":"Cassie Solomon","startTime":648.334,"endTime":651.374,"body":"who's promoting more clarity."},{"speaker":"Cassie Solomon","startTime":651.664,"endTime":653.304,"body":"And sometimes I say to"},{"speaker":"Cassie Solomon","startTime":651.664,"endTime":653.304,"body":"them, look, it's like bumper"},{"speaker":"Cassie Solomon","startTime":653.304,"endTime":654.804,"body":"guards in bowling, right?"},{"speaker":"Cassie Solomon","startTime":654.804,"endTime":657.924,"body":"When the team is new or"},{"speaker":"Cassie Solomon","startTime":654.804,"endTime":657.924,"body":"the person is still new to"},{"speaker":"Cassie Solomon","startTime":657.934,"endTime":659.944,"body":"you, use the bumper guards."},{"speaker":"Cassie Solomon","startTime":660.429,"endTime":662.889,"body":"And then after, they've played"},{"speaker":"Cassie Solomon","startTime":660.429,"endTime":662.889,"body":"together for a while, you can"},{"speaker":"Cassie Solomon","startTime":662.889,"endTime":665.299,"body":"take the bumper guards out and"},{"speaker":"Cassie Solomon","startTime":662.889,"endTime":665.299,"body":"say, look, it just got harder,"},{"speaker":"Cassie Solomon","startTime":665.419,"endTime":666.159,"body":"but you're ready for that."},{"speaker":"Galen Low","startTime":666.949,"endTime":669.009,"body":"In my head, I'm"},{"speaker":"Galen Low","startTime":666.949,"endTime":669.009,"body":"kind of like, hey, that's sort"},{"speaker":"Galen Low","startTime":669.009,"endTime":671.199,"body":"of who's got the monkey kind"},{"speaker":"Galen Low","startTime":669.009,"endTime":671.199,"body":"of like, it almost reflects"},{"speaker":"Galen Low","startTime":671.199,"endTime":673.3589999999999,"body":"like, a more traditional sort"},{"speaker":"Galen Low","startTime":671.199,"endTime":673.3589999999999,"body":"of career path, like where you"},{"speaker":"Galen Low","startTime":673.3589999999999,"endTime":676.289,"body":"go from your first job until"},{"speaker":"Galen Low","startTime":673.3589999999999,"endTime":676.289,"body":"you, your sort of final jobs."},{"speaker":"Galen Low","startTime":676.669,"endTime":679.299,"body":"But the other thing that kind"},{"speaker":"Galen Low","startTime":676.669,"endTime":679.299,"body":"of struck me is that in part"},{"speaker":"Galen Low","startTime":679.299,"endTime":682.2389999999999,"body":"one, we were talking about like,"},{"speaker":"Galen Low","startTime":679.299,"endTime":682.2389999999999,"body":"everyone like craves authority"},{"speaker":"Galen Low","startTime":682.4789999999999,"endTime":683.549,"body":"and we're trained that way."},{"speaker":"Galen Low","startTime":683.629,"endTime":685.924,"body":"But, you know, as you're"},{"speaker":"Galen Low","startTime":683.629,"endTime":685.924,"body":"mentioning, as you're talking"},{"speaker":"Galen Low","startTime":685.924,"endTime":688.914,"body":"about delegation, like the game"},{"speaker":"Galen Low","startTime":685.924,"endTime":688.914,"body":"actually, there's an empowering"},{"speaker":"Galen Low","startTime":688.924,"endTime":692.524,"body":"game to be like, to get out"},{"speaker":"Galen Low","startTime":688.924,"endTime":692.524,"body":"of RNA and into being the one"},{"speaker":"Galen Low","startTime":692.524,"endTime":694.674,"body":"who's like consulted and then"},{"speaker":"Galen Low","startTime":692.524,"endTime":694.674,"body":"maybe to the person that's"},{"speaker":"Galen Low","startTime":694.674,"endTime":698.414,"body":"informed because everyone who's"},{"speaker":"Galen Low","startTime":694.674,"endTime":698.414,"body":"getting those things done is"},{"speaker":"Galen Low","startTime":698.414,"endTime":700.304,"body":"at whatever level five, right?"},{"speaker":"Galen Low","startTime":700.304,"endTime":701.174,"body":"They're taking initiative."},{"speaker":"Galen Low","startTime":701.174,"endTime":701.954,"body":"They're just doing it."},{"speaker":"Galen Low","startTime":702.2389999999999,"endTime":705.559,"body":"And, yeah, maybe they haven't"},{"speaker":"Galen Low","startTime":702.2389999999999,"endTime":705.559,"body":"done it before, maybe there's"},{"speaker":"Galen Low","startTime":705.559,"endTime":708.079,"body":"ambiguity, but, you become"},{"speaker":"Galen Low","startTime":705.559,"endTime":708.079,"body":"a source of some of the"},{"speaker":"Galen Low","startTime":708.079,"endTime":710.879,"body":"information and the knowledge"},{"speaker":"Galen Low","startTime":708.079,"endTime":710.879,"body":"without necessarily having"},{"speaker":"Galen Low","startTime":710.879,"endTime":713.389,"body":"to be accountable for, a"},{"speaker":"Galen Low","startTime":710.879,"endTime":713.389,"body":"big strategic initiative."},{"speaker":"Galen Low","startTime":713.709,"endTime":714.999,"body":"It sounds counterintuitive."},{"speaker":"Galen Low","startTime":715.169,"endTime":717.189,"body":"As I'm saying it out loud,"},{"speaker":"Galen Low","startTime":715.169,"endTime":717.189,"body":"I'm like, is that good?"},{"speaker":"Galen Low","startTime":717.269,"endTime":720.2389999999999,"body":"Should people want to be just"},{"speaker":"Galen Low","startTime":717.269,"endTime":720.2389999999999,"body":"C's and I's in the RACI chart?"},{"speaker":"Galen Low","startTime":720.3389999999999,"endTime":723.309,"body":"I don't know, but I like"},{"speaker":"Galen Low","startTime":720.3389999999999,"endTime":723.309,"body":"that notion that, you'd come"},{"speaker":"Galen Low","startTime":723.309,"endTime":726.329,"body":"to me in this scenario and"},{"speaker":"Galen Low","startTime":723.309,"endTime":726.329,"body":"you'd say, listen, like, you"},{"speaker":"Galen Low","startTime":726.3589999999999,"endTime":728.6089999999999,"body":"can be an empowering leader."},{"speaker":"Galen Low","startTime":728.779,"endTime":729.999,"body":"It's about delegation."},{"speaker":"Galen Low","startTime":730.199,"endTime":731.959,"body":"Look at the folks that"},{"speaker":"Galen Low","startTime":730.199,"endTime":731.959,"body":"you're delegating this to,"},{"speaker":"Galen Low","startTime":731.959,"endTime":733.119,"body":"the folks on the IT side."},{"speaker":"Galen Low","startTime":733.199,"endTime":734.9689999999999,"body":"They're not, whatever,"},{"speaker":"Galen Low","startTime":733.199,"endTime":734.9689999999999,"body":"level fives yet, they're"},{"speaker":"Galen Low","startTime":734.9889999999999,"endTime":736.209,"body":"sort of level fours."},{"speaker":"Galen Low","startTime":736.3489999999999,"endTime":738.0889999999999,"body":"They're gonna grab it"},{"speaker":"Galen Low","startTime":736.3489999999999,"endTime":738.0889999999999,"body":"by the reins and do it."},{"speaker":"Galen Low","startTime":738.2389999999999,"endTime":741.209,"body":"And yeah, it'll probably will"},{"speaker":"Galen Low","startTime":738.2389999999999,"endTime":741.209,"body":"need some input from you, but"},{"speaker":"Galen Low","startTime":741.3389999999999,"endTime":743.869,"body":"you know, you don't have to be"},{"speaker":"Galen Low","startTime":741.3389999999999,"endTime":743.869,"body":"the person guiding the level"},{"speaker":"Galen Low","startTime":743.869,"endTime":746.619,"body":"zeroes and the level ones,"},{"speaker":"Galen Low","startTime":743.869,"endTime":746.619,"body":"that level of management,"},{"speaker":"Galen Low","startTime":746.769,"endTime":747.8489999999999,"body":"and it isn't that nice."},{"speaker":"Cassie Solomon","startTime":748.129,"endTime":749.994,"body":"Well, and I"},{"speaker":"Cassie Solomon","startTime":748.129,"endTime":749.994,"body":"think, I had a CEO say to me"},{"speaker":"Cassie Solomon","startTime":749.994,"endTime":754.154,"body":"once, look, Cassie, stop being"},{"speaker":"Cassie Solomon","startTime":749.994,"endTime":754.154,"body":"so impatient with bureaucracy."},{"speaker":"Cassie Solomon","startTime":754.324,"endTime":756.004,"body":"Bureaucracy is your friend."},{"speaker":"Cassie Solomon","startTime":756.374,"endTime":760.754,"body":"It's how things get done day"},{"speaker":"Cassie Solomon","startTime":756.374,"endTime":760.754,"body":"after day in a consistent way."},{"speaker":"Cassie Solomon","startTime":761.064,"endTime":763.644,"body":"So we've actually built"},{"speaker":"Cassie Solomon","startTime":761.064,"endTime":763.644,"body":"these structures to do"},{"speaker":"Cassie Solomon","startTime":763.644,"endTime":766.694,"body":"what we want them to do"},{"speaker":"Cassie Solomon","startTime":763.644,"endTime":766.694,"body":"and they're doing it right."},{"speaker":"Cassie Solomon","startTime":766.694,"endTime":768.6039999999999,"body":"Most of the time, very"},{"speaker":"Cassie Solomon","startTime":766.694,"endTime":768.6039999999999,"body":"successfully, they've"},{"speaker":"Cassie Solomon","startTime":768.6039999999999,"endTime":772.294,"body":"developed processes, they have"},{"speaker":"Cassie Solomon","startTime":768.6039999999999,"endTime":772.294,"body":"timelines, they have clear"},{"speaker":"Cassie Solomon","startTime":772.294,"endTime":776.124,"body":"lines of authority inside IT,"},{"speaker":"Cassie Solomon","startTime":772.294,"endTime":776.124,"body":"for example, on a good day."},{"speaker":"Cassie Solomon","startTime":776.424,"endTime":778.404,"body":"But then we come along and"},{"speaker":"Cassie Solomon","startTime":776.424,"endTime":778.404,"body":"we say, Oh, wait a minute."},{"speaker":"Cassie Solomon","startTime":778.634,"endTime":780.944,"body":"We have a really important"},{"speaker":"Cassie Solomon","startTime":778.634,"endTime":780.944,"body":"strategy initiative."},{"speaker":"Cassie Solomon","startTime":781.194,"endTime":781.914,"body":"Oh, wait a minute."},{"speaker":"Cassie Solomon","startTime":781.914,"endTime":783.254,"body":"We have a change initiative."},{"speaker":"Cassie Solomon","startTime":783.304,"endTime":784.154,"body":"It's an imperative."},{"speaker":"Cassie Solomon","startTime":784.3639999999999,"endTime":786.034,"body":"We can't do business as usual."},{"speaker":"Cassie Solomon","startTime":786.324,"endTime":787.424,"body":"And then we're"},{"speaker":"Cassie Solomon","startTime":786.324,"endTime":787.424,"body":"like, wait a minute."},{"speaker":"Cassie Solomon","startTime":787.654,"endTime":789.674,"body":"The bureaucracy was built"},{"speaker":"Cassie Solomon","startTime":787.654,"endTime":789.674,"body":"to do business as usual."},{"speaker":"Cassie Solomon","startTime":789.904,"endTime":791.694,"body":"We want it to do"},{"speaker":"Cassie Solomon","startTime":789.904,"endTime":791.694,"body":"business as usual."},{"speaker":"Cassie Solomon","startTime":792.044,"endTime":795.334,"body":"So if you're going to interrupt"},{"speaker":"Cassie Solomon","startTime":792.044,"endTime":795.334,"body":"that flow, you're got to have to"},{"speaker":"Cassie Solomon","startTime":795.3639999999999,"endTime":797.794,"body":"need your senior leader to step"},{"speaker":"Cassie Solomon","startTime":795.3639999999999,"endTime":797.794,"body":"in and say, look, I know that's"},{"speaker":"Cassie Solomon","startTime":797.794,"endTime":800.384,"body":"your cadence and I know that's"},{"speaker":"Cassie Solomon","startTime":797.794,"endTime":800.384,"body":"what we've asked you to do."},{"speaker":"Cassie Solomon","startTime":800.444,"endTime":801.584,"body":"Thank you so much."},{"speaker":"Cassie Solomon","startTime":801.784,"endTime":804.504,"body":"Could you pause this one and"},{"speaker":"Cassie Solomon","startTime":801.784,"endTime":804.504,"body":"give me more resources on"},{"speaker":"Cassie Solomon","startTime":804.504,"endTime":806.5939999999999,"body":"this thing where the wheels"},{"speaker":"Cassie Solomon","startTime":804.504,"endTime":806.5939999999999,"body":"are falling off the bus"},{"speaker":"Cassie Solomon","startTime":806.5939999999999,"endTime":810.314,"body":"over here or where this is"},{"speaker":"Cassie Solomon","startTime":806.5939999999999,"endTime":810.314,"body":"critical to our future success?"},{"speaker":"Cassie Solomon","startTime":810.7239999999999,"endTime":811.994,"body":"And I just want to"},{"speaker":"Cassie Solomon","startTime":810.7239999999999,"endTime":811.994,"body":"clarify one thing."},{"speaker":"Cassie Solomon","startTime":812.324,"endTime":815.9639999999999,"body":"I wouldn't say I love authority"},{"speaker":"Cassie Solomon","startTime":812.324,"endTime":815.9639999999999,"body":"as much as I love clarity."},{"speaker":"Cassie Solomon","startTime":816.264,"endTime":819.454,"body":"So I want my senior level"},{"speaker":"Cassie Solomon","startTime":816.264,"endTime":819.454,"body":"executives to step in"},{"speaker":"Cassie Solomon","startTime":819.764,"endTime":822.264,"body":"at the right time and"},{"speaker":"Cassie Solomon","startTime":819.764,"endTime":822.264,"body":"not at the wrong time."},{"speaker":"Cassie Solomon","startTime":822.684,"endTime":826.304,"body":"Because where things get messed"},{"speaker":"Cassie Solomon","startTime":822.684,"endTime":826.304,"body":"up is first, the executive says,"},{"speaker":"Cassie Solomon","startTime":826.704,"endTime":827.894,"body":"I'm such a great executive."},{"speaker":"Cassie Solomon","startTime":827.894,"endTime":830.294,"body":"I'm going to empower you and"},{"speaker":"Cassie Solomon","startTime":827.894,"endTime":830.294,"body":"let you go off on your own."},{"speaker":"Cassie Solomon","startTime":830.6039999999999,"endTime":832.2139999999999,"body":"And then three months"},{"speaker":"Cassie Solomon","startTime":830.6039999999999,"endTime":832.2139999999999,"body":"later, they come in and"},{"speaker":"Cassie Solomon","startTime":832.2139999999999,"endTime":833.144,"body":"say, Oh, wait a minute."},{"speaker":"Cassie Solomon","startTime":833.304,"endTime":835.3439999999999,"body":"That's not looking"},{"speaker":"Cassie Solomon","startTime":833.304,"endTime":835.3439999999999,"body":"very good to me."},{"speaker":"Cassie Solomon","startTime":835.664,"endTime":837.3439999999999,"body":"That's not what I meant at all."},{"speaker":"Cassie Solomon","startTime":837.544,"endTime":840.314,"body":"Or wow, how did you get"},{"speaker":"Cassie Solomon","startTime":837.544,"endTime":840.314,"body":"into the bushes like that?"},{"speaker":"Cassie Solomon","startTime":840.544,"endTime":842.5939999999999,"body":"And then they discourage"},{"speaker":"Cassie Solomon","startTime":840.544,"endTime":842.5939999999999,"body":"people, right?"},{"speaker":"Cassie Solomon","startTime":842.6139999999999,"endTime":844.264,"body":"That's the opposite"},{"speaker":"Cassie Solomon","startTime":842.6139999999999,"endTime":844.264,"body":"of empowering people."},{"speaker":"Cassie Solomon","startTime":844.264,"endTime":845.824,"body":"That's when people say,"},{"speaker":"Cassie Solomon","startTime":844.264,"endTime":845.824,"body":"wait a minute, I did all"},{"speaker":"Cassie Solomon","startTime":845.824,"endTime":848.054,"body":"this work because you"},{"speaker":"Cassie Solomon","startTime":845.824,"endTime":848.054,"body":"said I was empowered."},{"speaker":"Cassie Solomon","startTime":848.204,"endTime":850.2339999999999,"body":"And then you show up and"},{"speaker":"Cassie Solomon","startTime":848.204,"endTime":850.2339999999999,"body":"tell me that all of the"},{"speaker":"Cassie Solomon","startTime":850.2339999999999,"endTime":852.154,"body":"last two months was wrong."},{"speaker":"Cassie Solomon","startTime":852.624,"endTime":856.244,"body":"So you got to help the"},{"speaker":"Cassie Solomon","startTime":852.624,"endTime":856.244,"body":"executives recognize their"},{"speaker":"Cassie Solomon","startTime":856.244,"endTime":859.334,"body":"authority at the beginning to"},{"speaker":"Cassie Solomon","startTime":856.244,"endTime":859.334,"body":"set the bumper guards, to set"},{"speaker":"Cassie Solomon","startTime":859.3439999999999,"endTime":863.044,"body":"the conditions for success, to"},{"speaker":"Cassie Solomon","startTime":859.3439999999999,"endTime":863.044,"body":"set in the check-ins so they're"},{"speaker":"Cassie Solomon","startTime":863.044,"endTime":866.334,"body":"not dropping in from the sky,"},{"speaker":"Cassie Solomon","startTime":863.044,"endTime":866.334,"body":"like some weird parachute."},{"speaker":"Cassie Solomon","startTime":866.494,"endTime":868.6039999999999,"body":"And then you can keep the"},{"speaker":"Cassie Solomon","startTime":866.494,"endTime":868.6039999999999,"body":"project on the track that"},{"speaker":"Cassie Solomon","startTime":868.6039999999999,"endTime":869.634,"body":"you want to keep it on."},{"speaker":"Cassie Solomon","startTime":869.8539999999999,"endTime":872.954,"body":"And people don't feel"},{"speaker":"Cassie Solomon","startTime":869.8539999999999,"endTime":872.954,"body":"discouraged when you show up."},{"speaker":"Cassie Solomon","startTime":873.1139999999999,"endTime":875.6039999999999,"body":"You and I, I mean, we've"},{"speaker":"Cassie Solomon","startTime":873.1139999999999,"endTime":875.6039999999999,"body":"seen executives parachuting"},{"speaker":"Cassie Solomon","startTime":875.6039999999999,"endTime":878.284,"body":"in way too many times to"},{"speaker":"Cassie Solomon","startTime":875.6039999999999,"endTime":878.284,"body":"bad effect and they're"},{"speaker":"Cassie Solomon","startTime":878.284,"endTime":879.384,"body":"not doing the wrong work."},{"speaker":"Cassie Solomon","startTime":879.404,"endTime":880.874,"body":"They're just doing"},{"speaker":"Cassie Solomon","startTime":879.404,"endTime":880.874,"body":"it at the wrong time."},{"speaker":"Galen Low","startTime":881.284,"endTime":882.434,"body":"And one of the"},{"speaker":"Galen Low","startTime":881.284,"endTime":882.434,"body":"things you said earlier is"},{"speaker":"Galen Low","startTime":882.434,"endTime":887.174,"body":"that RACI doesn't have sort of"},{"speaker":"Galen Low","startTime":882.434,"endTime":887.174,"body":"a time frame, one of the sort"},{"speaker":"Galen Low","startTime":887.174,"endTime":888.874,"body":"of shortcomings that it has."},{"speaker":"Galen Low","startTime":889.0939999999999,"endTime":894.414,"body":"How do you make RACI solve for"},{"speaker":"Galen Low","startTime":889.0939999999999,"endTime":894.414,"body":"this idea of maybe too vague of"},{"speaker":"Galen Low","startTime":894.414,"endTime":898.3439999999999,"body":"direction at the beginning and,"},{"speaker":"Galen Low","startTime":894.414,"endTime":898.3439999999999,"body":"parachuting in with negativity"},{"speaker":"Galen Low","startTime":898.3639999999999,"endTime":900.174,"body":"at the wrong time later on?"},{"speaker":"Cassie Solomon","startTime":900.4839999999999,"endTime":902.074,"body":"Well, I"},{"speaker":"Cassie Solomon","startTime":900.4839999999999,"endTime":902.074,"body":"see those as two very good"},{"speaker":"Cassie Solomon","startTime":902.084,"endTime":903.084,"body":"but separate questions."},{"speaker":"Cassie Solomon","startTime":903.0939999999999,"endTime":905.534,"body":"So let me start with deadline"},{"speaker":"Cassie Solomon","startTime":903.0939999999999,"endTime":905.534,"body":"and then go to how do you"},{"speaker":"Cassie Solomon","startTime":905.684,"endTime":906.5939999999999,"body":"prevent the parachute."},{"speaker":"Cassie Solomon","startTime":906.954,"endTime":909.679,"body":"It's just really easy to"},{"speaker":"Cassie Solomon","startTime":906.954,"endTime":909.679,"body":"add a column to a RACI"},{"speaker":"Cassie Solomon","startTime":909.699,"endTime":913.659,"body":"chart and put a deadline"},{"speaker":"Cassie Solomon","startTime":909.699,"endTime":913.659,"body":"by every critical activity."},{"speaker":"Cassie Solomon","startTime":913.789,"endTime":916.4789999999999,"body":"I encourage people to put"},{"speaker":"Cassie Solomon","startTime":913.789,"endTime":916.4789999999999,"body":"deadlines on decisions as"},{"speaker":"Cassie Solomon","startTime":916.4789999999999,"endTime":918.019,"body":"well and also track it."},{"speaker":"Cassie Solomon","startTime":918.019,"endTime":920.199,"body":"There's some really cool"},{"speaker":"Cassie Solomon","startTime":918.019,"endTime":920.199,"body":"software coming out of"},{"speaker":"Cassie Solomon","startTime":920.199,"endTime":925.759,"body":"Australia called Janua, where"},{"speaker":"Cassie Solomon","startTime":920.199,"endTime":925.759,"body":"you can actually measure your"},{"speaker":"Cassie Solomon","startTime":925.759,"endTime":928.769,"body":"decision making and see how"},{"speaker":"Cassie Solomon","startTime":925.759,"endTime":928.769,"body":"long it takes and get people"},{"speaker":"Cassie Solomon","startTime":928.9689999999999,"endTime":931.629,"body":"in the software to weigh in"},{"speaker":"Cassie Solomon","startTime":928.9689999999999,"endTime":931.629,"body":"and give advice and have it"},{"speaker":"Cassie Solomon","startTime":931.629,"endTime":933.079,"body":"all organized in one place."},{"speaker":"Cassie Solomon","startTime":933.209,"endTime":933.509,"body":"Yeah."},{"speaker":"Cassie Solomon","startTime":933.619,"endTime":935.069,"body":"Disclosure, that's"},{"speaker":"Cassie Solomon","startTime":933.619,"endTime":935.069,"body":"a partner of mine."},{"speaker":"Cassie Solomon","startTime":935.459,"endTime":936.329,"body":"That's easy."},{"speaker":"Cassie Solomon","startTime":936.619,"endTime":939.259,"body":"People just have to recognize,"},{"speaker":"Cassie Solomon","startTime":936.619,"endTime":939.259,"body":"Oh, I need a deadline"},{"speaker":"Cassie Solomon","startTime":939.449,"endTime":940.9889999999999,"body":"column on my RACI chart."},{"speaker":"Cassie Solomon","startTime":941.269,"endTime":944.269,"body":"And you remember we went and"},{"speaker":"Cassie Solomon","startTime":941.269,"endTime":944.269,"body":"reviewed a bunch of project"},{"speaker":"Cassie Solomon","startTime":944.269,"endTime":948.259,"body":"management tools to see how well"},{"speaker":"Cassie Solomon","startTime":944.269,"endTime":948.259,"body":"they handled RACI assignments."},{"speaker":"Cassie Solomon","startTime":948.789,"endTime":952.659,"body":"And every single one of them"},{"speaker":"Cassie Solomon","startTime":948.789,"endTime":952.659,"body":"had a deadline column in it."},{"speaker":"Cassie Solomon","startTime":952.919,"endTime":954.519,"body":"So I think the world"},{"speaker":"Cassie Solomon","startTime":952.919,"endTime":954.519,"body":"has figured that out."},{"speaker":"Cassie Solomon","startTime":954.559,"endTime":955.684,"body":"I'm not worried"},{"speaker":"Cassie Solomon","startTime":954.559,"endTime":955.684,"body":"about the deadline."},{"speaker":"Cassie Solomon","startTime":956.074,"endTime":960.504,"body":"Second question, way harder,"},{"speaker":"Cassie Solomon","startTime":956.074,"endTime":960.504,"body":"how do I help my executives not"},{"speaker":"Cassie Solomon","startTime":961.034,"endTime":964.314,"body":"swoop in with their parachute"},{"speaker":"Cassie Solomon","startTime":961.034,"endTime":964.314,"body":"at the wrong time of the"},{"speaker":"Cassie Solomon","startTime":964.314,"endTime":965.904,"body":"project and set us all back?"},{"speaker":"Cassie Solomon","startTime":966.074,"endTime":968.744,"body":"And I think it's coaching"},{"speaker":"Cassie Solomon","startTime":966.074,"endTime":968.744,"body":"at the executive level,"},{"speaker":"Cassie Solomon","startTime":968.9639999999999,"endTime":971.784,"body":"but also it's coaching at"},{"speaker":"Cassie Solomon","startTime":968.9639999999999,"endTime":971.784,"body":"the project leader level."},{"speaker":"Cassie Solomon","startTime":972.169,"endTime":975.5989999999999,"body":"So, if you've been burned in"},{"speaker":"Cassie Solomon","startTime":972.169,"endTime":975.5989999999999,"body":"the past, especially by this"},{"speaker":"Cassie Solomon","startTime":975.629,"endTime":978.909,"body":"particular executive, and you're"},{"speaker":"Cassie Solomon","startTime":975.629,"endTime":978.909,"body":"getting a new assignment, it"},{"speaker":"Cassie Solomon","startTime":978.909,"endTime":983.419,"body":"is 100 percent within your"},{"speaker":"Cassie Solomon","startTime":978.909,"endTime":983.419,"body":"role to go to that sponsor and"},{"speaker":"Cassie Solomon","startTime":983.419,"endTime":986.639,"body":"say, sit down, we're going to"},{"speaker":"Cassie Solomon","startTime":983.419,"endTime":986.639,"body":"have a conversation where I"},{"speaker":"Cassie Solomon","startTime":986.639,"endTime":989.159,"body":"just get all of your advice"},{"speaker":"Cassie Solomon","startTime":986.639,"endTime":989.159,"body":"and all of your guidance."},{"speaker":"Cassie Solomon","startTime":989.584,"endTime":992.394,"body":"You have a C right now and I"},{"speaker":"Cassie Solomon","startTime":989.584,"endTime":992.394,"body":"want everything you're thinking"},{"speaker":"Cassie Solomon","startTime":992.634,"endTime":994.6139999999999,"body":"and we run a checklist, like"},{"speaker":"Cassie Solomon","startTime":992.634,"endTime":994.6139999999999,"body":"who are the stakeholders"},{"speaker":"Cassie Solomon","startTime":994.6139999999999,"endTime":995.774,"body":"you don't want me to ignore?"},{"speaker":"Cassie Solomon","startTime":995.874,"endTime":996.704,"body":"What's the budget?"},{"speaker":"Cassie Solomon","startTime":996.8639999999999,"endTime":998.7239999999999,"body":"What can you tell me"},{"speaker":"Cassie Solomon","startTime":996.8639999999999,"endTime":998.7239999999999,"body":"about the timeline?"},{"speaker":"Cassie Solomon","startTime":998.884,"endTime":1000.514,"body":"Are there political"},{"speaker":"Cassie Solomon","startTime":998.884,"endTime":1000.514,"body":"considerations I"},{"speaker":"Cassie Solomon","startTime":1000.524,"endTime":1001.374,"body":"should be aware of?"},{"speaker":"Cassie Solomon","startTime":1001.634,"endTime":1003.754,"body":"Just the longest"},{"speaker":"Cassie Solomon","startTime":1001.634,"endTime":1003.754,"body":"conversation possible where"},{"speaker":"Cassie Solomon","startTime":1003.754,"endTime":1007.294,"body":"you literally pull the"},{"speaker":"Cassie Solomon","startTime":1003.754,"endTime":1007.294,"body":"bumper guards out of them."},{"speaker":"Cassie Solomon","startTime":1007.6039999999999,"endTime":1009.884,"body":"And that way there are"},{"speaker":"Cassie Solomon","startTime":1007.6039999999999,"endTime":1009.884,"body":"fewer surprises later on."},{"speaker":"Cassie Solomon","startTime":1010.074,"endTime":1012.764,"body":"And you can even say,"},{"speaker":"Cassie Solomon","startTime":1010.074,"endTime":1012.764,"body":"great, well, this is novel"},{"speaker":"Cassie Solomon","startTime":1012.764,"endTime":1013.8539999999999,"body":"work that we're doing."},{"speaker":"Cassie Solomon","startTime":1013.8539999999999,"endTime":1014.8439999999999,"body":"It's innovation work."},{"speaker":"Cassie Solomon","startTime":1014.8639999999999,"endTime":1017.134,"body":"We don't know what the outcome"},{"speaker":"Cassie Solomon","startTime":1014.8639999999999,"endTime":1017.134,"body":"is supposed to look like."},{"speaker":"Cassie Solomon","startTime":1017.394,"endTime":1019.394,"body":"I'd really like to schedule"},{"speaker":"Cassie Solomon","startTime":1017.394,"endTime":1019.394,"body":"a check in with you,"},{"speaker":"Cassie Solomon","startTime":1019.444,"endTime":1020.954,"body":"executive, once a month."},{"speaker":"Cassie Solomon","startTime":1021.304,"endTime":1024.0040000000001,"body":"And the executives going, wow,"},{"speaker":"Cassie Solomon","startTime":1021.304,"endTime":1024.0040000000001,"body":"I just empowered this person"},{"speaker":"Cassie Solomon","startTime":1024.0040000000001,"endTime":1024.974,"body":"and they're in my office."},{"speaker":"Cassie Solomon","startTime":1025.159,"endTime":1028.599,"body":"I mean, bothering me, it was"},{"speaker":"Cassie Solomon","startTime":1025.159,"endTime":1028.599,"body":"all this detail that I thought"},{"speaker":"Cassie Solomon","startTime":1028.599,"endTime":1029.769,"body":"I didn't have to worry about."},{"speaker":"Cassie Solomon","startTime":1029.909,"endTime":1031.839,"body":"And then they want to"},{"speaker":"Cassie Solomon","startTime":1029.909,"endTime":1031.839,"body":"get on my calendar."},{"speaker":"Cassie Solomon","startTime":1032.169,"endTime":1035.679,"body":"So it's a little bit of a risk,"},{"speaker":"Cassie Solomon","startTime":1032.169,"endTime":1035.679,"body":"but most of the time, even if"},{"speaker":"Cassie Solomon","startTime":1035.679,"endTime":1039.3890000000001,"body":"it's initiated by the project"},{"speaker":"Cassie Solomon","startTime":1035.679,"endTime":1039.3890000000001,"body":"lead, that saves a world of"},{"speaker":"Cassie Solomon","startTime":1039.419,"endTime":1041.189,"body":"hurt later on down the line."},{"speaker":"Galen Low","startTime":1041.739,"endTime":1043.779,"body":"I love that tie in"},{"speaker":"Galen Low","startTime":1041.739,"endTime":1043.779,"body":"with that initiative, right?"},{"speaker":"Galen Low","startTime":1043.819,"endTime":1048.259,"body":"Where yes, sometimes you"},{"speaker":"Galen Low","startTime":1043.819,"endTime":1048.259,"body":"might, be the recipient of"},{"speaker":"Galen Low","startTime":1048.269,"endTime":1049.889,"body":"vague direction from a leader."},{"speaker":"Galen Low","startTime":1050.239,"endTime":1053.714,"body":"But you can also take the"},{"speaker":"Galen Low","startTime":1050.239,"endTime":1053.714,"body":"initiative to clarify and"},{"speaker":"Galen Low","startTime":1053.714,"endTime":1054.604,"body":"get to that clarity, right?"},{"speaker":"Galen Low","startTime":1054.644,"endTime":1056.944,"body":"Like you said, we crave"},{"speaker":"Galen Low","startTime":1054.644,"endTime":1056.944,"body":"clarity more than authority"},{"speaker":"Galen Low","startTime":1056.944,"endTime":1059.5439999999999,"body":"in some cases, but I do"},{"speaker":"Galen Low","startTime":1056.944,"endTime":1059.5439999999999,"body":"appreciate that angle."},{"speaker":"Galen Low","startTime":1059.694,"endTime":1061.514,"body":"Because I see it happen a"},{"speaker":"Galen Low","startTime":1059.694,"endTime":1061.514,"body":"lot where people are like, I"},{"speaker":"Galen Low","startTime":1061.514,"endTime":1063.654,"body":"don't know, I got told to do"},{"speaker":"Galen Low","startTime":1061.514,"endTime":1063.654,"body":"something and I did it, but"},{"speaker":"Galen Low","startTime":1063.654,"endTime":1064.694,"body":"that turns out it was wrong."},{"speaker":"Cassie Solomon","startTime":1065.064,"endTime":1065.394,"body":"Yeah."},{"speaker":"Cassie Solomon","startTime":1065.504,"endTime":1067.874,"body":"Nobody has that kind of"},{"speaker":"Cassie Solomon","startTime":1065.504,"endTime":1067.874,"body":"time to waste anymore."},{"speaker":"Cassie Solomon","startTime":1068.064,"endTime":1072.104,"body":"Every single person I talked to"},{"speaker":"Cassie Solomon","startTime":1068.064,"endTime":1072.104,"body":"in every single business, almost"},{"speaker":"Cassie Solomon","startTime":1072.104,"endTime":1075.484,"body":"without exception, there's some"},{"speaker":"Cassie Solomon","startTime":1072.104,"endTime":1075.484,"body":"that are still haven't woken up."},{"speaker":"Cassie Solomon","startTime":1075.694,"endTime":1077.324,"body":"They are desperate for speed."},{"speaker":"Cassie Solomon","startTime":1077.694,"endTime":1080.394,"body":"And that kind of rework"},{"speaker":"Cassie Solomon","startTime":1077.694,"endTime":1080.394,"body":"loop that you're describing,"},{"speaker":"Cassie Solomon","startTime":1080.634,"endTime":1083.004,"body":"that's terrible for morale"},{"speaker":"Cassie Solomon","startTime":1080.634,"endTime":1083.004,"body":"and it's terrible for speed."},{"speaker":"Cassie Solomon","startTime":1083.224,"endTime":1085.594,"body":"But I really appreciate"},{"speaker":"Cassie Solomon","startTime":1083.224,"endTime":1085.594,"body":"you making the link back to"},{"speaker":"Cassie Solomon","startTime":1085.594,"endTime":1088.694,"body":"initiative because project"},{"speaker":"Cassie Solomon","startTime":1085.594,"endTime":1088.694,"body":"leaders should never be passive."},{"speaker":"Cassie Solomon","startTime":1088.954,"endTime":1091.464,"body":"Like I want to have a"},{"speaker":"Cassie Solomon","startTime":1088.954,"endTime":1091.464,"body":"big passivity with a red"},{"speaker":"Cassie Solomon","startTime":1091.464,"endTime":1094.484,"body":"line through it, no level"},{"speaker":"Cassie Solomon","startTime":1091.464,"endTime":1094.484,"body":"zero, no level one, no,"},{"speaker":"Cassie Solomon","startTime":1094.694,"endTime":1095.774,"body":"you told me what to do."},{"speaker":"Cassie Solomon","startTime":1095.7939999999999,"endTime":1096.564,"body":"Okay."},{"speaker":"Cassie Solomon","startTime":1096.824,"endTime":1099.384,"body":"It's all like, this is how I"},{"speaker":"Cassie Solomon","startTime":1096.824,"endTime":1099.384,"body":"recommend we work together."},{"speaker":"Cassie Solomon","startTime":1099.5439999999999,"endTime":1101.594,"body":"Let's negotiate how we're"},{"speaker":"Cassie Solomon","startTime":1099.5439999999999,"endTime":1101.594,"body":"going to work together"},{"speaker":"Cassie Solomon","startTime":1101.7939999999999,"endTime":1103.084,"body":"on this project, boss."},{"speaker":"Cassie Solomon","startTime":1103.724,"endTime":1106.089,"body":"And how are you going to,"},{"speaker":"Cassie Solomon","startTime":1103.724,"endTime":1106.089,"body":"coordinate with the other"},{"speaker":"Cassie Solomon","startTime":1106.089,"endTime":1108.599,"body":"members of the senior team"},{"speaker":"Cassie Solomon","startTime":1106.089,"endTime":1108.599,"body":"when I run into trouble."},{"speaker":"Cassie Solomon","startTime":1108.799,"endTime":1110.649,"body":"Please have that"},{"speaker":"Cassie Solomon","startTime":1108.799,"endTime":1110.649,"body":"conversation if they're"},{"speaker":"Cassie Solomon","startTime":1110.649,"endTime":1111.9289999999999,"body":"not wise enough to have it."},{"speaker":"Cassie Solomon","startTime":1112.189,"endTime":1115.019,"body":"One of the things we're"},{"speaker":"Cassie Solomon","startTime":1112.189,"endTime":1115.019,"body":"all up against, I think, is"},{"speaker":"Cassie Solomon","startTime":1115.059,"endTime":1117.769,"body":"that people at the executive"},{"speaker":"Cassie Solomon","startTime":1115.059,"endTime":1117.769,"body":"level really think that"},{"speaker":"Cassie Solomon","startTime":1117.779,"endTime":1119.149,"body":"they agree with one another."},{"speaker":"Cassie Solomon","startTime":1119.4189999999999,"endTime":1122.589,"body":"They have these very cozy"},{"speaker":"Cassie Solomon","startTime":1119.4189999999999,"endTime":1122.589,"body":"executive team relationships."},{"speaker":"Cassie Solomon","startTime":1123.084,"endTime":1126.714,"body":"And they don't recognize"},{"speaker":"Cassie Solomon","startTime":1123.084,"endTime":1126.714,"body":"where they are not aligned,"},{"speaker":"Cassie Solomon","startTime":1127.014,"endTime":1129.874,"body":"that shows up lower down"},{"speaker":"Cassie Solomon","startTime":1127.014,"endTime":1129.874,"body":"in the organization."},{"speaker":"Cassie Solomon","startTime":1130.204,"endTime":1132.734,"body":"Greg Shea, my co-author,"},{"speaker":"Cassie Solomon","startTime":1130.204,"endTime":1132.734,"body":"always says, a quarter"},{"speaker":"Cassie Solomon","startTime":1132.734,"endTime":1135.5439999999999,"body":"inch of misalignment"},{"speaker":"Cassie Solomon","startTime":1132.734,"endTime":1135.5439999999999,"body":"at the top is a mile of"},{"speaker":"Cassie Solomon","startTime":1135.5439999999999,"endTime":1136.744,"body":"misalignment at the bottom."},{"speaker":"Cassie Solomon","startTime":1137.174,"endTime":1138.354,"body":"And I really see that."},{"speaker":"Cassie Solomon","startTime":1138.374,"endTime":1139.384,"body":"I really see that."},{"speaker":"Cassie Solomon","startTime":1139.494,"endTime":1141.264,"body":"And you go back to the"},{"speaker":"Cassie Solomon","startTime":1139.494,"endTime":1141.264,"body":"executives and you say,"},{"speaker":"Cassie Solomon","startTime":1141.374,"endTime":1144.154,"body":"the silos are fighting and"},{"speaker":"Cassie Solomon","startTime":1141.374,"endTime":1144.154,"body":"infighting and they say, Oh,"},{"speaker":"Cassie Solomon","startTime":1144.154,"endTime":1145.334,"body":"I hate that you're doing that."},{"speaker":"Cassie Solomon","startTime":1145.604,"endTime":1146.234,"body":"Stop that."},{"speaker":"Cassie Solomon","startTime":1146.434,"endTime":1146.644,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":1146.644,"endTime":1149.104,"body":"And they don't look in the"},{"speaker":"Cassie Solomon","startTime":1146.644,"endTime":1149.104,"body":"mirror and say, Oh, that's"},{"speaker":"Cassie Solomon","startTime":1149.134,"endTime":1152.639,"body":"because I haven't really"},{"speaker":"Cassie Solomon","startTime":1149.134,"endTime":1152.639,"body":"sat down with my CTO and"},{"speaker":"Cassie Solomon","startTime":1152.639,"endTime":1154.579,"body":"said, Hey, we're not getting"},{"speaker":"Cassie Solomon","startTime":1152.639,"endTime":1154.579,"body":"what we need from you."},{"speaker":"Cassie Solomon","startTime":1155.059,"endTime":1157.139,"body":"So let's have a negotiation"},{"speaker":"Cassie Solomon","startTime":1155.059,"endTime":1157.139,"body":"at the executive level."},{"speaker":"Cassie Solomon","startTime":1157.349,"endTime":1159.9289999999999,"body":"Now I'd rather go out and have"},{"speaker":"Cassie Solomon","startTime":1157.349,"endTime":1159.9289999999999,"body":"a drink with my CTO and talk"},{"speaker":"Cassie Solomon","startTime":1159.9289999999999,"endTime":1162.569,"body":"about how much we agree on"},{"speaker":"Cassie Solomon","startTime":1159.9289999999999,"endTime":1162.569,"body":"our vision for the company."},{"speaker":"Galen Low","startTime":1162.809,"endTime":1164.789,"body":"You know, that's a"},{"speaker":"Galen Low","startTime":1162.809,"endTime":1164.789,"body":"really interesting one because"},{"speaker":"Galen Low","startTime":1164.799,"endTime":1168.379,"body":"I was going to throw a question"},{"speaker":"Galen Low","startTime":1164.799,"endTime":1168.379,"body":"at you to be like, in our little"},{"speaker":"Galen Low","startTime":1168.389,"endTime":1170.989,"body":"hypothetical scenario where"},{"speaker":"Galen Low","startTime":1168.389,"endTime":1170.989,"body":"you're coming to tell me that,"},{"speaker":"Galen Low","startTime":1171.009,"endTime":1173.759,"body":"I'm not going to be the A for"},{"speaker":"Galen Low","startTime":1171.009,"endTime":1173.759,"body":"this initiative that's going"},{"speaker":"Galen Low","startTime":1173.759,"endTime":1176.439,"body":"to IT, I was going to ask you,"},{"speaker":"Galen Low","startTime":1173.759,"endTime":1176.439,"body":"what do you do if I threw up"},{"speaker":"Galen Low","startTime":1176.439,"endTime":1178.9089999999999,"body":"my hands and like, flip the"},{"speaker":"Galen Low","startTime":1176.439,"endTime":1178.9089999999999,"body":"table over and got really mad?"},{"speaker":"Galen Low","startTime":1179.139,"endTime":1181.569,"body":"But actually, that's not the"},{"speaker":"Galen Low","startTime":1179.139,"endTime":1181.569,"body":"worst thing that could happen."},{"speaker":"Galen Low","startTime":1181.6789999999999,"endTime":1183.719,"body":"I think the worst thing"},{"speaker":"Galen Low","startTime":1181.6789999999999,"endTime":1183.719,"body":"that could happen is the"},{"speaker":"Galen Low","startTime":1183.719,"endTime":1185.969,"body":"person's like, huh, I'd be"},{"speaker":"Galen Low","startTime":1183.719,"endTime":1185.969,"body":"like, yeah, okay, Cassie."},{"speaker":"Galen Low","startTime":1186.049,"endTime":1186.379,"body":"Sure."},{"speaker":"Galen Low","startTime":1186.4189999999999,"endTime":1186.949,"body":"Sure thing."},{"speaker":"Galen Low","startTime":1187.089,"endTime":1188.949,"body":"And you know that"},{"speaker":"Galen Low","startTime":1187.089,"endTime":1188.949,"body":"I'm not aligned."},{"speaker":"Galen Low","startTime":1188.959,"endTime":1190.889,"body":"There's like that quarter"},{"speaker":"Galen Low","startTime":1188.959,"endTime":1190.889,"body":"inch of misalignment."},{"speaker":"Galen Low","startTime":1190.889,"endTime":1191.869,"body":"What do you do then?"},{"speaker":"Galen Low","startTime":1192.069,"endTime":1193.469,"body":"And I'm like,"},{"speaker":"Galen Low","startTime":1192.069,"endTime":1193.469,"body":"yeah, okay, Cassie."},{"speaker":"Galen Low","startTime":1193.499,"endTime":1193.729,"body":"Yep."},{"speaker":"Galen Low","startTime":1193.739,"endTime":1194.209,"body":"I'll do it."},{"speaker":"Galen Low","startTime":1194.289,"endTime":1195.269,"body":"Take me off the RACI chart."},{"speaker":"Galen Low","startTime":1195.299,"endTime":1196.1789999999999,"body":"I'll be consulted."},{"speaker":"Galen Low","startTime":1196.479,"endTime":1198.599,"body":"And you get that feeling, your"},{"speaker":"Galen Low","startTime":1196.479,"endTime":1198.599,"body":"gut's just telling you that I'm"},{"speaker":"Galen Low","startTime":1198.599,"endTime":1201.049,"body":"just going to go and, parachute"},{"speaker":"Galen Low","startTime":1198.599,"endTime":1201.049,"body":"in like two months from now."},{"speaker":"Galen Low","startTime":1202.039,"endTime":1202.979,"body":"What can you do about that?"},{"speaker":"Cassie Solomon","startTime":1203.489,"endTime":1204.699,"body":"It's interesting"},{"speaker":"Cassie Solomon","startTime":1203.489,"endTime":1204.699,"body":"because are we talking"},{"speaker":"Cassie Solomon","startTime":1204.699,"endTime":1208.079,"body":"about a negotiation with"},{"speaker":"Cassie Solomon","startTime":1204.699,"endTime":1208.079,"body":"a peer or with a superior?"},{"speaker":"Cassie Solomon","startTime":1208.359,"endTime":1210.129,"body":"Because they're different"},{"speaker":"Cassie Solomon","startTime":1208.359,"endTime":1210.129,"body":"negotiations, obviously."},{"speaker":"Galen Low","startTime":1210.279,"endTime":1210.869,"body":"That's fair."},{"speaker":"Galen Low","startTime":1210.869,"endTime":1214.139,"body":"I guess I had pictured you"},{"speaker":"Galen Low","startTime":1210.869,"endTime":1214.139,"body":"coming in as you, to tell"},{"speaker":"Galen Low","startTime":1214.139,"endTime":1217.649,"body":"me that a peer is going to"},{"speaker":"Galen Low","startTime":1214.139,"endTime":1217.649,"body":"take over an initiative or"},{"speaker":"Galen Low","startTime":1217.729,"endTime":1218.809,"body":"that impacts my business."},{"speaker":"Cassie Solomon","startTime":1219.299,"endTime":1220.949,"body":"So I think"},{"speaker":"Cassie Solomon","startTime":1219.299,"endTime":1220.949,"body":"what we're on is one of the"},{"speaker":"Cassie Solomon","startTime":1220.969,"endTime":1224.139,"body":"complexities that our very,"},{"speaker":"Cassie Solomon","startTime":1220.969,"endTime":1224.139,"body":"very simple RACI tool opens"},{"speaker":"Cassie Solomon","startTime":1224.139,"endTime":1227.739,"body":"up, like the Pandora's box,"},{"speaker":"Cassie Solomon","startTime":1224.139,"endTime":1227.739,"body":"and what climbs out is there"},{"speaker":"Cassie Solomon","startTime":1227.739,"endTime":1230.789,"body":"often are two directions"},{"speaker":"Cassie Solomon","startTime":1227.739,"endTime":1230.789,"body":"for the negotiation."},{"speaker":"Cassie Solomon","startTime":1230.849,"endTime":1234.834,"body":"And one is the peer negotiation,"},{"speaker":"Cassie Solomon","startTime":1230.849,"endTime":1234.834,"body":"just a horizontal direction."},{"speaker":"Cassie Solomon","startTime":1235.104,"endTime":1237.854,"body":"And the other is with my"},{"speaker":"Cassie Solomon","startTime":1235.104,"endTime":1237.854,"body":"own superior, which is"},{"speaker":"Cassie Solomon","startTime":1237.864,"endTime":1238.754,"body":"the vertical negotiation."},{"speaker":"Cassie Solomon","startTime":1239.504,"endTime":1241.434,"body":"Most of the time, I think"},{"speaker":"Cassie Solomon","startTime":1239.504,"endTime":1241.434,"body":"what happens, Galen, is"},{"speaker":"Cassie Solomon","startTime":1241.434,"endTime":1244.094,"body":"people say, well, you go do"},{"speaker":"Cassie Solomon","startTime":1241.434,"endTime":1244.094,"body":"the peer negotiation first."},{"speaker":"Cassie Solomon","startTime":1244.714,"endTime":1247.394,"body":"Cassie, see what you"},{"speaker":"Cassie Solomon","startTime":1244.714,"endTime":1247.394,"body":"can get worked out with"},{"speaker":"Cassie Solomon","startTime":1247.394,"endTime":1248.344,"body":"your sibling, right?"},{"speaker":"Cassie Solomon","startTime":1248.344,"endTime":1249.724,"body":"If we use that metaphor."},{"speaker":"Cassie Solomon","startTime":1250.064,"endTime":1252.434,"body":"And don't come running"},{"speaker":"Cassie Solomon","startTime":1250.064,"endTime":1252.434,"body":"back to mom and dad unless"},{"speaker":"Cassie Solomon","startTime":1252.464,"endTime":1253.584,"body":"there's an absolute meltdown."},{"speaker":"Cassie Solomon","startTime":1254.104,"endTime":1255.854,"body":"So you start with"},{"speaker":"Cassie Solomon","startTime":1254.104,"endTime":1255.854,"body":"the peer negotiation."},{"speaker":"Cassie Solomon","startTime":1255.984,"endTime":1259.849,"body":"And the other piece of advice"},{"speaker":"Cassie Solomon","startTime":1255.984,"endTime":1259.849,"body":"I would offer is, when you"},{"speaker":"Cassie Solomon","startTime":1259.849,"endTime":1264.1689999999999,"body":"get to this level with role"},{"speaker":"Cassie Solomon","startTime":1259.849,"endTime":1264.1689999999999,"body":"negotiation, be as specific as"},{"speaker":"Cassie Solomon","startTime":1264.1689999999999,"endTime":1267.559,"body":"possible, because people tend"},{"speaker":"Cassie Solomon","startTime":1264.1689999999999,"endTime":1267.559,"body":"to agree at this kind of like"},{"speaker":"Cassie Solomon","startTime":1267.829,"endTime":1271.339,"body":"airy-fairy 50,000 foot level,"},{"speaker":"Cassie Solomon","startTime":1267.829,"endTime":1271.339,"body":"like, yes, you're going to have"},{"speaker":"Cassie Solomon","startTime":1271.339,"endTime":1272.759,"body":"all the resources you need."},{"speaker":"Cassie Solomon","startTime":1272.979,"endTime":1276.109,"body":"Yes, we love to collaborate"},{"speaker":"Cassie Solomon","startTime":1272.979,"endTime":1276.109,"body":"with your department."},{"speaker":"Cassie Solomon","startTime":1276.619,"endTime":1279.209,"body":"At that level, we all"},{"speaker":"Cassie Solomon","startTime":1276.619,"endTime":1279.209,"body":"love to look good."},{"speaker":"Cassie Solomon","startTime":1279.559,"endTime":1281.279,"body":"But if you come back in"},{"speaker":"Cassie Solomon","startTime":1279.559,"endTime":1281.279,"body":"and say, can I have this"},{"speaker":"Cassie Solomon","startTime":1281.279,"endTime":1286.619,"body":"change, to this part of the"},{"speaker":"Cassie Solomon","startTime":1281.279,"endTime":1286.619,"body":"program by the end of July?"},{"speaker":"Cassie Solomon","startTime":1287.064,"endTime":1288.109,"body":"Whoa, whoa, whoa,"},{"speaker":"Cassie Solomon","startTime":1287.064,"endTime":1288.109,"body":"whoa, whoa, whoa."},{"speaker":"Cassie Solomon","startTime":1288.1689999999999,"endTime":1288.469,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":1288.739,"endTime":1290.1789999999999,"body":"Now you're upsetting"},{"speaker":"Cassie Solomon","startTime":1288.739,"endTime":1290.1789999999999,"body":"my Apple cart."},{"speaker":"Cassie Solomon","startTime":1290.529,"endTime":1294.249,"body":"So I often advise people to"},{"speaker":"Cassie Solomon","startTime":1290.529,"endTime":1294.249,"body":"get very specific in what"},{"speaker":"Cassie Solomon","startTime":1294.249,"endTime":1297.399,"body":"they're asking for as they"},{"speaker":"Cassie Solomon","startTime":1294.249,"endTime":1297.399,"body":"do those peer negotiations."},{"speaker":"Cassie Solomon","startTime":1297.699,"endTime":1301.839,"body":"And if you fail at getting"},{"speaker":"Cassie Solomon","startTime":1297.699,"endTime":1301.839,"body":"consent, like I can't do that"},{"speaker":"Cassie Solomon","startTime":1301.869,"endTime":1304.899,"body":"specific thing that you need"},{"speaker":"Cassie Solomon","startTime":1301.869,"endTime":1304.899,"body":"by the end of July, but I can"},{"speaker":"Cassie Solomon","startTime":1304.904,"endTime":1306.099,"body":"do it by the end of September."},{"speaker":"Cassie Solomon","startTime":1306.479,"endTime":1307.579,"body":"That's not a bad outcome."},{"speaker":"Cassie Solomon","startTime":1307.589,"endTime":1309.719,"body":"Maybe that's realistic,"},{"speaker":"Cassie Solomon","startTime":1307.589,"endTime":1309.719,"body":"way better than what you're"},{"speaker":"Cassie Solomon","startTime":1309.719,"endTime":1312.979,"body":"describing where I bobblehead"},{"speaker":"Cassie Solomon","startTime":1309.719,"endTime":1312.979,"body":"you and then I go off and do"},{"speaker":"Cassie Solomon","startTime":1312.979,"endTime":1315.9189999999999,"body":"exactly what I want, but let's"},{"speaker":"Cassie Solomon","startTime":1312.979,"endTime":1315.9189999999999,"body":"say I come back and I say, well,"},{"speaker":"Cassie Solomon","startTime":1315.9189999999999,"endTime":1317.069,"body":"that's totally unrealistic."},{"speaker":"Cassie Solomon","startTime":1317.069,"endTime":1319.869,"body":"I can't get it for you by the"},{"speaker":"Cassie Solomon","startTime":1317.069,"endTime":1319.869,"body":"end of July, but I could get it"},{"speaker":"Cassie Solomon","startTime":1319.869,"endTime":1321.029,"body":"for you by the end of September."},{"speaker":"Cassie Solomon","startTime":1321.229,"endTime":1324.619,"body":"Now you go to your sponsor"},{"speaker":"Cassie Solomon","startTime":1321.229,"endTime":1324.619,"body":"and say, we are slowing down."},{"speaker":"Cassie Solomon","startTime":1324.964,"endTime":1327.124,"body":"And the reason we are"},{"speaker":"Cassie Solomon","startTime":1324.964,"endTime":1327.124,"body":"slowing down is that IT can't"},{"speaker":"Cassie Solomon","startTime":1327.124,"endTime":1329.5539999999999,"body":"get this piece of it done"},{"speaker":"Cassie Solomon","startTime":1327.124,"endTime":1329.5539999999999,"body":"until the end of September."},{"speaker":"Cassie Solomon","startTime":1329.664,"endTime":1330.8039999999999,"body":"Is that okay with you?"},{"speaker":"Cassie Solomon","startTime":1331.0339999999999,"endTime":1333.724,"body":"And if the sponsor"},{"speaker":"Cassie Solomon","startTime":1331.0339999999999,"endTime":1333.724,"body":"says, Sure, good job."},{"speaker":"Cassie Solomon","startTime":1334.004,"endTime":1334.484,"body":"You're done."},{"speaker":"Cassie Solomon","startTime":1334.504,"endTime":1337.144,"body":"If the sponsor says,"},{"speaker":"Cassie Solomon","startTime":1334.504,"endTime":1337.144,"body":"Hell no, I refuse to let"},{"speaker":"Cassie Solomon","startTime":1337.144,"endTime":1338.324,"body":"this project slow down."},{"speaker":"Cassie Solomon","startTime":1338.584,"endTime":1339.944,"body":"You say, Go for it."},{"speaker":"Cassie Solomon","startTime":1340.4089999999999,"endTime":1342.379,"body":"Go over to the CIO, yourself."},{"speaker":"Cassie Solomon","startTime":1342.649,"endTime":1343.939,"body":"Get the priorities changed."},{"speaker":"Galen Low","startTime":1344.269,"endTime":1345.549,"body":"I like"},{"speaker":"Galen Low","startTime":1344.269,"endTime":1345.549,"body":"both those mechanisms."},{"speaker":"Galen Low","startTime":1345.549,"endTime":1346.789,"body":"Like, RACI is one of"},{"speaker":"Galen Low","startTime":1345.549,"endTime":1346.789,"body":"those things where you're"},{"speaker":"Galen Low","startTime":1346.789,"endTime":1348.089,"body":"like, how deep do I go?"},{"speaker":"Galen Low","startTime":1348.119,"endTime":1349.9089999999999,"body":"Am I trying to figure out"},{"speaker":"Galen Low","startTime":1348.119,"endTime":1349.9089999999999,"body":"who's responsible for picking"},{"speaker":"Galen Low","startTime":1349.9089999999999,"endTime":1351.299,"body":"up lunch, like on Tuesday?"},{"speaker":"Galen Low","startTime":1351.569,"endTime":1354.049,"body":"Or am I just figuring"},{"speaker":"Galen Low","startTime":1351.569,"endTime":1354.049,"body":"out who's accountable for"},{"speaker":"Galen Low","startTime":1354.049,"endTime":1355.189,"body":"like the project overall?"},{"speaker":"Galen Low","startTime":1355.279,"endTime":1358.009,"body":"Like there's an in-between and"},{"speaker":"Galen Low","startTime":1355.279,"endTime":1358.009,"body":"sort of making that decision of"},{"speaker":"Galen Low","startTime":1358.229,"endTime":1359.609,"body":"how much you need in between."},{"speaker":"Galen Low","startTime":1359.779,"endTime":1360.709,"body":"The answer is just clarity."},{"speaker":"Galen Low","startTime":1360.709,"endTime":1362.629,"body":"Like if you feel like you"},{"speaker":"Galen Low","startTime":1360.709,"endTime":1362.629,"body":"haven't arrived at clarity,"},{"speaker":"Galen Low","startTime":1362.629,"endTime":1364.599,"body":"if someone's bobbleheading"},{"speaker":"Galen Low","startTime":1362.629,"endTime":1364.599,"body":"you, okay, I'm, I'm,"},{"speaker":"Galen Low","startTime":1364.609,"endTime":1365.349,"body":"authorized for this."},{"speaker":"Galen Low","startTime":1365.6789999999999,"endTime":1367.399,"body":"And you're like, okay,"},{"speaker":"Galen Low","startTime":1365.6789999999999,"endTime":1367.399,"body":"well, I'm going to drill in."},{"speaker":"Galen Low","startTime":1367.4089999999999,"endTime":1369.789,"body":"It's like, what that means"},{"speaker":"Galen Low","startTime":1367.4089999999999,"endTime":1369.789,"body":"is, by this date, you'll"},{"speaker":"Galen Low","startTime":1369.789,"endTime":1370.499,"body":"have done this thing."},{"speaker":"Galen Low","startTime":1370.499,"endTime":1372.629,"body":"They'll be like, no, and then,"},{"speaker":"Galen Low","startTime":1370.499,"endTime":1372.629,"body":"then you get that clarity."},{"speaker":"Galen Low","startTime":1372.639,"endTime":1375.379,"body":"And then I like that verticality"},{"speaker":"Galen Low","startTime":1372.639,"endTime":1375.379,"body":"of if you hit an impasse,"},{"speaker":"Galen Low","startTime":1375.709,"endTime":1377.089,"body":"yeah, like that's not the end."},{"speaker":"Galen Low","startTime":1377.319,"endTime":1379.459,"body":"There is, organizational"},{"speaker":"Galen Low","startTime":1377.319,"endTime":1379.459,"body":"structure for a reason."},{"speaker":"Galen Low","startTime":1379.459,"endTime":1381.399,"body":"That's where you'd bring in"},{"speaker":"Galen Low","startTime":1379.459,"endTime":1381.399,"body":"your sponsor or that, the"},{"speaker":"Galen Low","startTime":1381.399,"endTime":1384.349,"body":"executive sponsor, the person"},{"speaker":"Galen Low","startTime":1381.399,"endTime":1384.349,"body":"who's that person's boss or"},{"speaker":"Galen Low","startTime":1384.349,"endTime":1387.899,"body":"those people's boss to make"},{"speaker":"Galen Low","startTime":1384.349,"endTime":1387.899,"body":"them aware and then drive"},{"speaker":"Galen Low","startTime":1388.059,"endTime":1389.6589999999999,"body":"clarity from there as well."},{"speaker":"Cassie Solomon","startTime":1390.249,"endTime":1392.139,"body":"I just want to"},{"speaker":"Cassie Solomon","startTime":1390.249,"endTime":1392.139,"body":"make sure that we're pulling"},{"speaker":"Cassie Solomon","startTime":1392.139,"endTime":1395.069,"body":"back to something that we said"},{"speaker":"Cassie Solomon","startTime":1392.139,"endTime":1395.069,"body":"at the beginning, which is all"},{"speaker":"Cassie Solomon","startTime":1395.069,"endTime":1398.299,"body":"of these things are designed to"},{"speaker":"Cassie Solomon","startTime":1395.069,"endTime":1398.299,"body":"make decision making visible."},{"speaker":"Cassie Solomon","startTime":1398.744,"endTime":1402.2839999999999,"body":"So if you keep it at this"},{"speaker":"Cassie Solomon","startTime":1398.744,"endTime":1402.2839999999999,"body":"kind of high, airy-fairy,"},{"speaker":"Cassie Solomon","startTime":1402.674,"endTime":1405.484,"body":"I love to be non-conflict"},{"speaker":"Cassie Solomon","startTime":1402.674,"endTime":1405.484,"body":"with all my peers."},{"speaker":"Cassie Solomon","startTime":1405.764,"endTime":1407.434,"body":"We're keeping things in the fog."},{"speaker":"Cassie Solomon","startTime":1407.434,"endTime":1408.364,"body":"We're not making them visible."},{"speaker":"Cassie Solomon","startTime":1408.754,"endTime":1411.454,"body":"The gift that RACI gives us"},{"speaker":"Cassie Solomon","startTime":1408.754,"endTime":1411.454,"body":"is the opportunity to say,"},{"speaker":"Cassie Solomon","startTime":1411.454,"endTime":1413.974,"body":"hey, this decision or this"},{"speaker":"Cassie Solomon","startTime":1411.454,"endTime":1413.974,"body":"particular piece of the project."},{"speaker":"Cassie Solomon","startTime":1414.244,"endTime":1416.584,"body":"I'm having this issue"},{"speaker":"Cassie Solomon","startTime":1414.244,"endTime":1416.584,"body":"on, and now I've made it"},{"speaker":"Cassie Solomon","startTime":1416.584,"endTime":1417.834,"body":"visible and I can solve it."},{"speaker":"Cassie Solomon","startTime":1418.094,"endTime":1419.844,"body":"And it's a little bit of"},{"speaker":"Cassie Solomon","startTime":1418.094,"endTime":1419.844,"body":"a variation on, I think"},{"speaker":"Cassie Solomon","startTime":1419.845,"endTime":1420.564,"body":"it was Deming, right?"},{"speaker":"Cassie Solomon","startTime":1420.564,"endTime":1422.364,"body":"You can't manage what"},{"speaker":"Cassie Solomon","startTime":1420.564,"endTime":1422.364,"body":"you can't measure."},{"speaker":"Cassie Solomon","startTime":1422.8039999999999,"endTime":1426.144,"body":"And I don't think you can manage"},{"speaker":"Cassie Solomon","startTime":1422.8039999999999,"endTime":1426.144,"body":"what you can't see and describe."},{"speaker":"Galen Low","startTime":1426.484,"endTime":1427.2839999999999,"body":"No, I love that."},{"speaker":"Galen Low","startTime":1427.444,"endTime":1429.274,"body":"You mentioned at the"},{"speaker":"Galen Low","startTime":1427.444,"endTime":1429.274,"body":"beginning of part one, right?"},{"speaker":"Galen Low","startTime":1429.2939999999999,"endTime":1431.694,"body":"Like this notion that we"},{"speaker":"Galen Low","startTime":1429.2939999999999,"endTime":1431.694,"body":"have all these visualizations"},{"speaker":"Galen Low","startTime":1431.724,"endTime":1435.964,"body":"for stuff like org charts"},{"speaker":"Galen Low","startTime":1431.724,"endTime":1435.964,"body":"and process flows sometimes."},{"speaker":"Galen Low","startTime":1435.964,"endTime":1437.714,"body":"And, but there's things"},{"speaker":"Galen Low","startTime":1435.964,"endTime":1437.714,"body":"that we don't visualize"},{"speaker":"Galen Low","startTime":1437.714,"endTime":1439.524,"body":"and those are the things"},{"speaker":"Galen Low","startTime":1437.714,"endTime":1439.524,"body":"where we run into problems."},{"speaker":"Galen Low","startTime":1439.524,"endTime":1442.104,"body":"RACI is one of those things"},{"speaker":"Galen Low","startTime":1439.524,"endTime":1442.104,"body":"where, yeah, you can get a"},{"speaker":"Galen Low","startTime":1442.104,"endTime":1445.324,"body":"visual on something so that"},{"speaker":"Galen Low","startTime":1442.104,"endTime":1445.324,"body":"we can have a conversation"},{"speaker":"Galen Low","startTime":1445.324,"endTime":1447.704,"body":"about it, so we can service it,"},{"speaker":"Galen Low","startTime":1445.324,"endTime":1447.704,"body":"so we can arrive at clarity,"},{"speaker":"Galen Low","startTime":1447.704,"endTime":1451.074,"body":"but until it's visible,"},{"speaker":"Galen Low","startTime":1447.704,"endTime":1451.074,"body":"it's just kind of floaty."},{"speaker":"Cassie Solomon","startTime":1451.404,"endTime":1452.394,"body":"So one more story."},{"speaker":"Cassie Solomon","startTime":1452.5539999999999,"endTime":1453.764,"body":"This is so many years ago."},{"speaker":"Cassie Solomon","startTime":1453.764,"endTime":1454.894,"body":"This was like 10 years ago."},{"speaker":"Cassie Solomon","startTime":1455.2939999999999,"endTime":1458.7839999999999,"body":"I got a call from an oil and"},{"speaker":"Cassie Solomon","startTime":1455.2939999999999,"endTime":1458.7839999999999,"body":"gas company in the Middle East,"},{"speaker":"Cassie Solomon","startTime":1458.834,"endTime":1462.764,"body":"and they said, we just spent"},{"speaker":"Cassie Solomon","startTime":1458.834,"endTime":1462.764,"body":"two years flowcharting all of"},{"speaker":"Cassie Solomon","startTime":1462.764,"endTime":1465.7839999999999,"body":"our processes, our manufacturing"},{"speaker":"Cassie Solomon","startTime":1462.764,"endTime":1465.7839999999999,"body":"processes, and we won awards."},{"speaker":"Cassie Solomon","startTime":1466.264,"endTime":1468.684,"body":"Like quality flowcharts,"},{"speaker":"Cassie Solomon","startTime":1466.264,"endTime":1468.684,"body":"the best we've ever seen."},{"speaker":"Cassie Solomon","startTime":1469.144,"endTime":1471.874,"body":"And we forgot to do the RACI."},{"speaker":"Cassie Solomon","startTime":1472.174,"endTime":1475.134,"body":"So at the end of the day, we"},{"speaker":"Cassie Solomon","startTime":1472.174,"endTime":1475.134,"body":"have very detailed instructions"},{"speaker":"Cassie Solomon","startTime":1475.134,"endTime":1479.234,"body":"about what we do and zero"},{"speaker":"Cassie Solomon","startTime":1475.134,"endTime":1479.234,"body":"information about who does it."},{"speaker":"Cassie Solomon","startTime":1479.574,"endTime":1481.724,"body":"And we haven't actually"},{"speaker":"Cassie Solomon","startTime":1479.574,"endTime":1481.724,"body":"solved our problem."},{"speaker":"Cassie Solomon","startTime":1482.134,"endTime":1482.624,"body":"Dang."},{"speaker":"Cassie Solomon","startTime":1482.744,"endTime":1482.954,"body":"Right."},{"speaker":"Cassie Solomon","startTime":1483.074,"endTime":1486.364,"body":"So like, would you come over"},{"speaker":"Cassie Solomon","startTime":1483.074,"endTime":1486.364,"body":"and like teach everybody RACI"},{"speaker":"Cassie Solomon","startTime":1486.384,"endTime":1489.719,"body":"and help us figure out how"},{"speaker":"Cassie Solomon","startTime":1486.384,"endTime":1489.719,"body":"to take these flowcharts, put"},{"speaker":"Cassie Solomon","startTime":1489.719,"endTime":1491.939,"body":"them into like people terms."},{"speaker":"Cassie Solomon","startTime":1491.939,"endTime":1493.729,"body":"RACI is putting things"},{"speaker":"Cassie Solomon","startTime":1491.939,"endTime":1493.729,"body":"into people terms."},{"speaker":"Cassie Solomon","startTime":1494.099,"endTime":1497.259,"body":"And then we want to pivot"},{"speaker":"Cassie Solomon","startTime":1494.099,"endTime":1497.259,"body":"and see what each person's"},{"speaker":"Cassie Solomon","startTime":1497.6689999999999,"endTime":1500.099,"body":"job description is like,"},{"speaker":"Cassie Solomon","startTime":1497.6689999999999,"endTime":1500.099,"body":"what are your A's and what"},{"speaker":"Cassie Solomon","startTime":1500.099,"endTime":1502.809,"body":"are your pieces of work,"},{"speaker":"Cassie Solomon","startTime":1500.099,"endTime":1502.809,"body":"your R's and what are you"},{"speaker":"Cassie Solomon","startTime":1502.809,"endTime":1504.039,"body":"supposed to be consulted on?"},{"speaker":"Cassie Solomon","startTime":1504.199,"endTime":1507.129,"body":"And it was a really big,"},{"speaker":"Cassie Solomon","startTime":1504.199,"endTime":1507.129,"body":"big project, took about a"},{"speaker":"Cassie Solomon","startTime":1507.129,"endTime":1511.609,"body":"year to go back and look"},{"speaker":"Cassie Solomon","startTime":1507.129,"endTime":1511.609,"body":"at their 2000 flowcharts."},{"speaker":"Cassie Solomon","startTime":1511.609,"endTime":1514.069,"body":"It's not the only"},{"speaker":"Cassie Solomon","startTime":1511.609,"endTime":1514.069,"body":"time I've seen that."},{"speaker":"Cassie Solomon","startTime":1514.4289999999999,"endTime":1516.289,"body":"And I feel like, especially in"},{"speaker":"Cassie Solomon","startTime":1514.4289999999999,"endTime":1516.289,"body":"project management, where we"},{"speaker":"Cassie Solomon","startTime":1516.289,"endTime":1519.4289999999999,"body":"know how to flowchart task, we"},{"speaker":"Cassie Solomon","startTime":1516.289,"endTime":1519.4289999999999,"body":"know how to work on process."},{"speaker":"Cassie Solomon","startTime":1519.6789999999999,"endTime":1520.549,"body":"So that's what we do."},{"speaker":"Cassie Solomon","startTime":1520.879,"endTime":1521.1689999999999,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":1521.1689999999999,"endTime":1522.289,"body":"And then we say"},{"speaker":"Cassie Solomon","startTime":1521.1689999999999,"endTime":1522.289,"body":"like, we're done."},{"speaker":"Cassie Solomon","startTime":1522.289,"endTime":1522.549,"body":"Right?"},{"speaker":"Cassie Solomon","startTime":1522.549,"endTime":1524.269,"body":"And they're like, why"},{"speaker":"Cassie Solomon","startTime":1522.549,"endTime":1524.269,"body":"isn't anything working?"},{"speaker":"Cassie Solomon","startTime":1525.359,"endTime":1528.189,"body":"Cause there's this weird,"},{"speaker":"Cassie Solomon","startTime":1525.359,"endTime":1528.189,"body":"invisible people thing"},{"speaker":"Cassie Solomon","startTime":1528.479,"endTime":1531.009,"body":"called role that we"},{"speaker":"Cassie Solomon","startTime":1528.479,"endTime":1531.009,"body":"just couldn't look at."},{"speaker":"Cassie Solomon","startTime":1531.009,"endTime":1531.939,"body":"We didn't know"},{"speaker":"Cassie Solomon","startTime":1531.009,"endTime":1531.939,"body":"how to look at it."},{"speaker":"Cassie Solomon","startTime":1531.939,"endTime":1532.709,"body":"We didn't talk about it."},{"speaker":"Cassie Solomon","startTime":1532.979,"endTime":1535.049,"body":"And now we're still"},{"speaker":"Cassie Solomon","startTime":1532.979,"endTime":1535.049,"body":"in the deep end."},{"speaker":"Galen Low","startTime":1535.509,"endTime":1537.219,"body":"When we frame it"},{"speaker":"Galen Low","startTime":1535.509,"endTime":1537.219,"body":"out in a story like that, we're"},{"speaker":"Galen Low","startTime":1537.219,"endTime":1538.4089999999999,"body":"like, yeah, that's so silly."},{"speaker":"Galen Low","startTime":1538.439,"endTime":1539.979,"body":"But, it happens all"},{"speaker":"Galen Low","startTime":1538.439,"endTime":1539.979,"body":"the time, right?"},{"speaker":"Galen Low","startTime":1539.979,"endTime":1542.069,"body":"Where we're like, we can focus"},{"speaker":"Galen Low","startTime":1539.979,"endTime":1542.069,"body":"on the what and not the who."},{"speaker":"Galen Low","startTime":1542.289,"endTime":1545.4089999999999,"body":"And in some ways, not everyone,"},{"speaker":"Galen Low","startTime":1542.289,"endTime":1545.4089999999999,"body":"but I think there's some human"},{"speaker":"Galen Low","startTime":1545.4089999999999,"endTime":1549.289,"body":"instinct around, like, this sort"},{"speaker":"Galen Low","startTime":1545.4089999999999,"endTime":1549.289,"body":"of social getting along-ness."},{"speaker":"Galen Low","startTime":1550.329,"endTime":1553.209,"body":"Which is a technical term"},{"speaker":"Galen Low","startTime":1550.329,"endTime":1553.209,"body":"for, sometimes conflict"},{"speaker":"Galen Low","startTime":1553.209,"endTime":1554.299,"body":"is not our first gear."},{"speaker":"Galen Low","startTime":1554.509,"endTime":1556.769,"body":"So we'll be like, okay, yeah,"},{"speaker":"Galen Low","startTime":1554.509,"endTime":1556.769,"body":"process four looks good."},{"speaker":"Galen Low","startTime":1557.009,"endTime":1558.969,"body":"That's, we don't, we almost"},{"speaker":"Galen Low","startTime":1557.009,"endTime":1558.969,"body":"don't want to have those"},{"speaker":"Galen Low","startTime":1558.969,"endTime":1561.67,"body":"conversations that might invite"},{"speaker":"Galen Low","startTime":1558.969,"endTime":1561.67,"body":"conflict that is, you know,"},{"speaker":"Galen Low","startTime":1561.67,"endTime":1563.539,"body":"seen as interpersonal, right?"},{"speaker":"Galen Low","startTime":1563.569,"endTime":1564.999,"body":"Like it's about people."},{"speaker":"Galen Low","startTime":1565.039,"endTime":1567.629,"body":"But to your point, there's"},{"speaker":"Galen Low","startTime":1565.039,"endTime":1567.629,"body":"a neutrality to RACI."},{"speaker":"Galen Low","startTime":1567.899,"endTime":1570.269,"body":"It's a neutrality to some"},{"speaker":"Galen Low","startTime":1567.899,"endTime":1570.269,"body":"of these conversations about"},{"speaker":"Galen Low","startTime":1570.269,"endTime":1571.459,"body":"roles and responsibility."},{"speaker":"Galen Low","startTime":1571.6689999999999,"endTime":1575.139,"body":"And there is that sort of, high"},{"speaker":"Galen Low","startTime":1571.6689999999999,"endTime":1575.139,"body":"we get on, this notion of high"},{"speaker":"Galen Low","startTime":1575.139,"endTime":1576.209,"body":"performance through clarity."},{"speaker":"Galen Low","startTime":1576.479,"endTime":1579.019,"body":"And that's what this"},{"speaker":"Galen Low","startTime":1576.479,"endTime":1579.019,"body":"can all bring about."},{"speaker":"Cassie Solomon","startTime":1579.319,"endTime":1580.819,"body":"I know we're"},{"speaker":"Cassie Solomon","startTime":1579.319,"endTime":1580.819,"body":"almost out of time, but I"},{"speaker":"Cassie Solomon","startTime":1580.939,"endTime":1583.879,"body":"want to say we also really"},{"speaker":"Cassie Solomon","startTime":1580.939,"endTime":1583.879,"body":"like making a distinction"},{"speaker":"Cassie Solomon","startTime":1583.889,"endTime":1587.119,"body":"between conflict, which"},{"speaker":"Cassie Solomon","startTime":1583.889,"endTime":1587.119,"body":"I think feels personal."},{"speaker":"Cassie Solomon","startTime":1587.384,"endTime":1590.114,"body":"Like, why isn't Galen"},{"speaker":"Cassie Solomon","startTime":1587.384,"endTime":1590.114,"body":"contributing to my project"},{"speaker":"Cassie Solomon","startTime":1590.114,"endTime":1591.3039999999999,"body":"the way I expected him to?"},{"speaker":"Cassie Solomon","startTime":1591.754,"endTime":1593.254,"body":"He's just not taking"},{"speaker":"Cassie Solomon","startTime":1591.754,"endTime":1593.254,"body":"any initiative."},{"speaker":"Cassie Solomon","startTime":1593.724,"endTime":1595.464,"body":"He's a lazy SOB, right?"},{"speaker":"Cassie Solomon","startTime":1595.654,"endTime":1596.494,"body":"That's conflict."},{"speaker":"Cassie Solomon","startTime":1596.744,"endTime":1600.8039999999999,"body":"Disagreement can and should"},{"speaker":"Cassie Solomon","startTime":1596.744,"endTime":1600.8039999999999,"body":"be much, much more neutral."},{"speaker":"Cassie Solomon","startTime":1601.0539999999999,"endTime":1604.644,"body":"Like, Galen, I need you to have"},{"speaker":"Cassie Solomon","startTime":1601.0539999999999,"endTime":1604.644,"body":"more R's on this project team."},{"speaker":"Cassie Solomon","startTime":1604.964,"endTime":1606.7939999999999,"body":"Is that going to"},{"speaker":"Cassie Solomon","startTime":1604.964,"endTime":1606.7939999999999,"body":"be okay with you?"},{"speaker":"Cassie Solomon","startTime":1606.834,"endTime":1609.064,"body":"Can you fit in more work?"},{"speaker":"Cassie Solomon","startTime":1609.234,"endTime":1611.954,"body":"And then you can come back"},{"speaker":"Cassie Solomon","startTime":1609.234,"endTime":1611.954,"body":"and say, no, I can't, I can't"},{"speaker":"Cassie Solomon","startTime":1611.954,"endTime":1613.484,"body":"take any more R's right now."},{"speaker":"Cassie Solomon","startTime":1613.654,"endTime":1615.754,"body":"Maybe I should step aside and"},{"speaker":"Cassie Solomon","startTime":1613.654,"endTime":1615.754,"body":"find somebody else who can."},{"speaker":"Cassie Solomon","startTime":1616.039,"endTime":1619.149,"body":"So that neutral language allows"},{"speaker":"Cassie Solomon","startTime":1616.039,"endTime":1619.149,"body":"you to have a disagreement"},{"speaker":"Cassie Solomon","startTime":1619.149,"endTime":1620.189,"body":"that you can resolve."},{"speaker":"Cassie Solomon","startTime":1620.369,"endTime":1622.029,"body":"Whereas conflict, which"},{"speaker":"Cassie Solomon","startTime":1620.369,"endTime":1622.029,"body":"feels personal, is"},{"speaker":"Cassie Solomon","startTime":1622.039,"endTime":1623.809,"body":"very hard to surface."},{"speaker":"Cassie Solomon","startTime":1624.209,"endTime":1626.1589999999999,"body":"Because as soon as I"},{"speaker":"Cassie Solomon","startTime":1624.209,"endTime":1626.1589999999999,"body":"surface it, I feel like I'm"},{"speaker":"Cassie Solomon","startTime":1626.1689999999999,"endTime":1627.049,"body":"threatening the relationship."},{"speaker":"Cassie Solomon","startTime":1627.629,"endTime":1629.149,"body":"I don't want to be in"},{"speaker":"Cassie Solomon","startTime":1627.629,"endTime":1629.149,"body":"conflict with my buddy."},{"speaker":"Cassie Solomon","startTime":1629.349,"endTime":1630.479,"body":"I'm going to need him again."},{"speaker":"Cassie Solomon","startTime":1630.689,"endTime":1632.699,"body":"And also, we went and"},{"speaker":"Cassie Solomon","startTime":1630.689,"endTime":1632.699,"body":"had a beer last Friday."},{"speaker":"Cassie Solomon","startTime":1632.699,"endTime":1636.369,"body":"Like, why would I want to be in"},{"speaker":"Cassie Solomon","startTime":1632.699,"endTime":1636.369,"body":"conflict with my peer, whereas"},{"speaker":"Cassie Solomon","startTime":1636.4089999999999,"endTime":1637.549,"body":"disagreement is much safer?"},{"speaker":"Galen Low","startTime":1637.564,"endTime":1639.824,"body":"I like that"},{"speaker":"Galen Low","startTime":1637.564,"endTime":1639.824,"body":"delicacy of, can you"},{"speaker":"Galen Low","startTime":1639.824,"endTime":1640.934,"body":"please get some more R's?"},{"speaker":"Cassie Solomon","startTime":1640.964,"endTime":1642.724,"body":"I seem"},{"speaker":"Cassie Solomon","startTime":1640.964,"endTime":1642.724,"body":"to have all the Rs."},{"speaker":"Galen Low","startTime":1643.474,"endTime":1645.864,"body":"We're building a key"},{"speaker":"Galen Low","startTime":1643.474,"endTime":1645.864,"body":"of furniture, we're like, I've"},{"speaker":"Galen Low","startTime":1645.864,"endTime":1648.0339999999999,"body":"seen to be, I'm, I'm holding"},{"speaker":"Galen Low","startTime":1645.864,"endTime":1648.0339999999999,"body":"the Allen key the whole time."},{"speaker":"Galen Low","startTime":1648.035,"endTime":1650.084,"body":"Could you take on any more R's?"},{"speaker":"Galen Low","startTime":1650.084,"endTime":1651.384,"body":"And if not, could you leave?"},{"speaker":"Galen Low","startTime":1652.664,"endTime":1654.954,"body":"No, but I, I do think it's"},{"speaker":"Galen Low","startTime":1652.664,"endTime":1654.954,"body":"actually really quite a good"},{"speaker":"Galen Low","startTime":1654.954,"endTime":1656.724,"body":"way of framing the conversation."},{"speaker":"Galen Low","startTime":1656.924,"endTime":1659.5439999999999,"body":"So it's not about, some"},{"speaker":"Galen Low","startTime":1656.924,"endTime":1659.5439999999999,"body":"kind of personal attack or"},{"speaker":"Galen Low","startTime":1659.5439999999999,"endTime":1661.829,"body":"conflict, but it's just you"},{"speaker":"Galen Low","startTime":1659.5439999999999,"endTime":1661.829,"body":"know, a disagreement or, to"},{"speaker":"Galen Low","startTime":1661.829,"endTime":1662.6689999999999,"body":"your original point, right?"},{"speaker":"Galen Low","startTime":1662.729,"endTime":1665.589,"body":"It's a negotiation about,"},{"speaker":"Galen Low","startTime":1662.729,"endTime":1665.589,"body":"hey, listen, like, let's"},{"speaker":"Galen Low","startTime":1665.589,"endTime":1667.389,"body":"have a conversation about"},{"speaker":"Galen Low","startTime":1665.589,"endTime":1667.389,"body":"roles and responsibilities"},{"speaker":"Galen Low","startTime":1667.389,"endTime":1670.309,"body":"and negotiate, either you"},{"speaker":"Galen Low","startTime":1667.389,"endTime":1670.309,"body":"doing more or, figuring out"},{"speaker":"Galen Low","startTime":1670.589,"endTime":1671.759,"body":"someone who can, I guess."},{"speaker":"Cassie Solomon","startTime":1672.119,"endTime":1673.339,"body":"I actually"},{"speaker":"Cassie Solomon","startTime":1672.119,"endTime":1673.339,"body":"recommend that people"},{"speaker":"Cassie Solomon","startTime":1673.339,"endTime":1674.4189999999999,"body":"do try this at home."},{"speaker":"Galen Low","startTime":1674.9289999999999,"endTime":1675.369,"body":"Practice."},{"speaker":"Cassie Solomon","startTime":1675.379,"endTime":1676.529,"body":"Go home"},{"speaker":"Cassie Solomon","startTime":1675.379,"endTime":1676.529,"body":"and figure out who's doing"},{"speaker":"Cassie Solomon","startTime":1676.529,"endTime":1678.939,"body":"all the making dinner work,"},{"speaker":"Cassie Solomon","startTime":1676.529,"endTime":1678.939,"body":"who's taking the trash out."},{"speaker":"Galen Low","startTime":1678.939,"endTime":1680.6589999999999,"body":"Oh, I'm going"},{"speaker":"Galen Low","startTime":1678.939,"endTime":1680.6589999999999,"body":"to do, yeah, house chore"},{"speaker":"Galen Low","startTime":1680.6589999999999,"endTime":1682.279,"body":"RACI instead of a schedule."},{"speaker":"Galen Low","startTime":1682.309,"endTime":1683.4089999999999,"body":"Okay, great idea."},{"speaker":"Cassie Solomon","startTime":1683.559,"endTime":1684.959,"body":"House"},{"speaker":"Cassie Solomon","startTime":1683.559,"endTime":1684.959,"body":"chore RACI, yeah."},{"speaker":"Galen Low","startTime":1685.254,"endTime":1686.454,"body":"Try and be"},{"speaker":"Galen Low","startTime":1685.254,"endTime":1686.454,"body":"informed on all of it."},{"speaker":"Cassie Solomon","startTime":1687.2839999999999,"endTime":1689.584,"body":"Look, 13"},{"speaker":"Cassie Solomon","startTime":1687.2839999999999,"endTime":1689.584,"body":"year old, this is your R."},{"speaker":"Galen Low","startTime":1690.844,"endTime":1692.0339999999999,"body":"Could you"},{"speaker":"Galen Low","startTime":1690.844,"endTime":1692.0339999999999,"body":"take on more R's?"},{"speaker":"Galen Low","startTime":1693.5339999999999,"endTime":1693.934,"body":"Awesome."},{"speaker":"Galen Low","startTime":1693.934,"endTime":1695.734,"body":"Well, listen, why"},{"speaker":"Galen Low","startTime":1693.934,"endTime":1695.734,"body":"don't we wrap it there?"},{"speaker":"Galen Low","startTime":1695.824,"endTime":1697.5439999999999,"body":"Thank you so much for"},{"speaker":"Galen Low","startTime":1695.824,"endTime":1697.5439999999999,"body":"taking us through that."},{"speaker":"Galen Low","startTime":1697.664,"endTime":1699.354,"body":"Always fun having"},{"speaker":"Galen Low","startTime":1697.664,"endTime":1699.354,"body":"you on the show."},{"speaker":"Galen Low","startTime":1699.524,"endTime":1701.904,"body":"I am going to ask you for"},{"speaker":"Galen Low","startTime":1699.524,"endTime":1701.904,"body":"a link to \"Who's Got the"},{"speaker":"Galen Low","startTime":1701.914,"endTime":1705.114,"body":"Monkey?\", and I will add"},{"speaker":"Galen Low","startTime":1701.914,"endTime":1705.114,"body":"that link to the show notes."},{"speaker":"Galen Low","startTime":1705.504,"endTime":1706.494,"body":"But yeah, this has been great."},{"speaker":"Cassie Solomon","startTime":1706.774,"endTime":1708.374,"body":"Well, as"},{"speaker":"Cassie Solomon","startTime":1706.774,"endTime":1708.374,"body":"I say, I highly recommend."},{"speaker":"Cassie Solomon","startTime":1708.484,"endTime":1709.5339999999999,"body":"It needs a rewrite."},{"speaker":"Cassie Solomon","startTime":1709.604,"endTime":1711.334,"body":"I would love to be the person"},{"speaker":"Cassie Solomon","startTime":1709.604,"endTime":1711.334,"body":"that does it, but there's"},{"speaker":"Cassie Solomon","startTime":1711.384,"endTime":1713.609,"body":"enough good stuff in it that"},{"speaker":"Cassie Solomon","startTime":1711.384,"endTime":1713.609,"body":"I think it's worth a visit."},{"speaker":"Cassie Solomon","startTime":1713.859,"endTime":1715.309,"body":"Just keep in mind it was 1999."},{"speaker":"Galen Low","startTime":1716.079,"endTime":1717.149,"body":"Not"},{"speaker":"Galen Low","startTime":1716.079,"endTime":1717.149,"body":"everything ages well."},{"speaker":"Galen Low","startTime":1718.109,"endTime":1720.449,"body":"We'll put it out there,"},{"speaker":"Galen Low","startTime":1718.109,"endTime":1720.449,"body":"cassie Solomon for a rewrite"},{"speaker":"Galen Low","startTime":1720.469,"endTime":1721.689,"body":"of \"Who's Got the Monkey?\"."},{"speaker":"Galen Low","startTime":1721.969,"endTime":1722.879,"body":"We'll do a little campaign."},{"speaker":"Cassie Solomon","startTime":1723.239,"endTime":1724.639,"body":"Alright,"},{"speaker":"Cassie Solomon","startTime":1723.239,"endTime":1724.639,"body":"great to be with you, Galen."},{"speaker":"Cassie Solomon","startTime":1724.6589999999999,"endTime":1725.689,"body":"I really appreciate it."},{"speaker":"Cassie Solomon","startTime":1725.829,"endTime":1728.6589999999999,"body":"Nice to see everybody in"},{"speaker":"Cassie Solomon","startTime":1725.829,"endTime":1728.6589999999999,"body":"digital project management land."},{"speaker":"Galen Low","startTime":1729.999,"endTime":1731.369,"body":"Alright"},{"speaker":"Galen Low","startTime":1729.999,"endTime":1731.369,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":1731.559,"endTime":1733.6789999999999,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":1731.559,"endTime":1733.6789999999999,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":1733.6789999999999,"endTime":1736.059,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":1733.6789999999999,"endTime":1736.059,"body":"project management champions,"},{"speaker":"Galen Low","startTime":1736.289,"endTime":1737.349,"body":"come join our collective."},{"speaker":"Galen Low","startTime":1737.629,"endTime":1741.209,"body":"Head on over to"},{"speaker":"Galen Low","startTime":1737.629,"endTime":1741.209,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":1741.229,"endTime":1741.879,"body":"to learn more."},{"speaker":"Galen Low","startTime":1741.8799999999999,"endTime":1744.259,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":1741.8799999999999,"endTime":1744.259,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":1744.259,"endTime":1747.889,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":1744.259,"endTime":1747.889,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":1747.9089999999999,"endTime":1750.059,"body":"Until next time,"},{"speaker":"Galen Low","startTime":1747.9089999999999,"endTime":1750.059,"body":"thanks for listening."}]}