{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.16,"endTime":28.389000000000003,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.16,"endTime":28.389000000000003,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.389000000000003,"endTime":30.94,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.389000000000003,"endTime":30.94,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.15,"endTime":33.64,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.15,"endTime":33.64,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.64,"endTime":35.8,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.64,"endTime":35.8,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.8,"endTime":38.32,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":35.8,"endTime":38.32,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.32,"endTime":39.85,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.009,"endTime":42.1,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.009,"endTime":42.1,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.1,"endTime":45.0,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":45.44,"endTime":48.760000000000005,"body":"Okay, today we are going to be"},{"speaker":"Galen Low","startTime":45.44,"endTime":48.760000000000005,"body":"exploring what it means to have"},{"speaker":"Galen Low","startTime":48.760000000000005,"endTime":52.13,"body":"a team that feels connected,"},{"speaker":"Galen Low","startTime":48.760000000000005,"endTime":52.13,"body":"and how project managers and"},{"speaker":"Galen Low","startTime":52.13,"endTime":55.309000000000005,"body":"people leaders can use their"},{"speaker":"Galen Low","startTime":52.13,"endTime":55.309000000000005,"body":"awareness of their team's mental"},{"speaker":"Galen Low","startTime":55.309000000000005,"endTime":59.0,"body":"and physical health to cultivate"},{"speaker":"Galen Low","startTime":55.309000000000005,"endTime":59.0,"body":"that sense of togetherness and"},{"speaker":"Galen Low","startTime":59.0,"endTime":60.33,"body":"make the collaboration flow."},{"speaker":"Galen Low","startTime":60.859,"endTime":63.69,"body":"Joining me today is executive"},{"speaker":"Galen Low","startTime":60.859,"endTime":63.69,"body":"facilitator, bestselling"},{"speaker":"Galen Low","startTime":63.699,"endTime":67.809,"body":"author, and founder of Starfish"},{"speaker":"Galen Low","startTime":63.699,"endTime":67.809,"body":"Synergies, the exclusive North"},{"speaker":"Galen Low","startTime":67.809,"endTime":70.85900000000001,"body":"American provider of Hasbro's"},{"speaker":"Galen Low","startTime":67.809,"endTime":70.85900000000001,"body":"Play-Doh Power Solutions"},{"speaker":"Galen Low","startTime":70.9,"endTime":72.029,"body":"Corporate Training, Ms."},{"speaker":"Galen Low","startTime":72.029,"endTime":72.649,"body":"Theresa Bailey."},{"speaker":"Galen Low","startTime":72.649,"endTime":74.50999999999999,"body":"Theresa, thank you so"},{"speaker":"Galen Low","startTime":72.649,"endTime":74.50999999999999,"body":"much for joining me today."},{"speaker":"Theresa Bailey","startTime":74.9,"endTime":75.91900000000001,"body":"Thank"},{"speaker":"Theresa Bailey","startTime":74.9,"endTime":75.91900000000001,"body":"you for having me."},{"speaker":"Theresa Bailey","startTime":75.92,"endTime":78.63,"body":"I'm so excited to be here"},{"speaker":"Theresa Bailey","startTime":75.92,"endTime":78.63,"body":"and talk about all these"},{"speaker":"Theresa Bailey","startTime":78.90899999999999,"endTime":80.349,"body":"things that I love so much."},{"speaker":"Galen Low","startTime":80.66900000000001,"endTime":83.959,"body":"So I met Theresa at"},{"speaker":"Galen Low","startTime":80.66900000000001,"endTime":83.959,"body":"a conference here in Toronto,"},{"speaker":"Galen Low","startTime":84.11,"endTime":86.569,"body":"the Collision Conference,"},{"speaker":"Galen Low","startTime":84.11,"endTime":86.569,"body":"we were chatting in July,"},{"speaker":"Galen Low","startTime":86.58,"endTime":88.509,"body":"2024 just to timestamp it."},{"speaker":"Galen Low","startTime":88.659,"endTime":91.009,"body":"But, oh my gosh, have we ever"},{"speaker":"Galen Low","startTime":88.659,"endTime":91.009,"body":"had some great conversations"},{"speaker":"Galen Low","startTime":91.099,"endTime":94.68900000000001,"body":"talking about what you do,"},{"speaker":"Galen Low","startTime":91.099,"endTime":94.68900000000001,"body":"how you develop teams, and"},{"speaker":"Galen Low","startTime":94.68900000000001,"endTime":97.679,"body":"of course, the Play-Doh bit,"},{"speaker":"Galen Low","startTime":94.68900000000001,"endTime":97.679,"body":"which is, I think is so cool."},{"speaker":"Theresa Bailey","startTime":98.059,"endTime":100.169,"body":"Yeah,"},{"speaker":"Theresa Bailey","startTime":98.059,"endTime":100.169,"body":"that was a whole wild"},{"speaker":"Theresa Bailey","startTime":100.169,"endTime":101.479,"body":"experience at Collision."},{"speaker":"Theresa Bailey","startTime":101.479,"endTime":104.309,"body":"There was so much going on"},{"speaker":"Theresa Bailey","startTime":101.479,"endTime":104.309,"body":"around and so much innovation,"},{"speaker":"Theresa Bailey","startTime":104.479,"endTime":108.419,"body":"and we were standing behind"},{"speaker":"Theresa Bailey","startTime":104.479,"endTime":108.419,"body":"a stage, I guess, and we"},{"speaker":"Theresa Bailey","startTime":108.419,"endTime":110.889,"body":"did, we talked forever about"},{"speaker":"Theresa Bailey","startTime":108.419,"endTime":110.889,"body":"all of the stuff that we're"},{"speaker":"Theresa Bailey","startTime":110.889,"endTime":112.029,"body":"going to get into today."},{"speaker":"Galen Low","startTime":112.434,"endTime":113.174,"body":"Absolutely."},{"speaker":"Galen Low","startTime":113.634,"endTime":116.844,"body":"And Theresa's bag full,"},{"speaker":"Galen Low","startTime":113.634,"endTime":116.844,"body":"purse full of Play-Doh."},{"speaker":"Theresa Bailey","startTime":116.864,"endTime":117.444,"body":"Yes, I did."},{"speaker":"Theresa Bailey","startTime":118.054,"endTime":119.164,"body":"It's a great opener."},{"speaker":"Galen Low","startTime":120.164,"endTime":120.824,"body":"Absolutely, it is."},{"speaker":"Galen Low","startTime":121.264,"endTime":122.004,"body":"Absolutely."},{"speaker":"Galen Low","startTime":122.244,"endTime":124.56400000000001,"body":"Speaking of great openers,"},{"speaker":"Galen Low","startTime":122.244,"endTime":124.56400000000001,"body":"I thought maybe I would just"},{"speaker":"Galen Low","startTime":124.56400000000001,"endTime":128.144,"body":"start with one big question"},{"speaker":"Galen Low","startTime":124.56400000000001,"endTime":128.144,"body":"to get us rolling on the"},{"speaker":"Galen Low","startTime":128.144,"endTime":131.04399999999998,"body":"sort of notion of like team"},{"speaker":"Galen Low","startTime":128.144,"endTime":131.04399999999998,"body":"connectedness and togetherness."},{"speaker":"Galen Low","startTime":131.424,"endTime":133.434,"body":"And one thing that struck"},{"speaker":"Galen Low","startTime":131.424,"endTime":133.434,"body":"me when we were chatting"},{"speaker":"Galen Low","startTime":133.434,"endTime":135.874,"body":"is that you get to work"},{"speaker":"Galen Low","startTime":133.434,"endTime":135.874,"body":"with a lot of teams."},{"speaker":"Galen Low","startTime":135.924,"endTime":139.224,"body":"You work with executive teams,"},{"speaker":"Galen Low","startTime":135.924,"endTime":139.224,"body":"you work with cross-functional"},{"speaker":"Galen Low","startTime":139.244,"endTime":142.124,"body":"teams, interdepartmental"},{"speaker":"Galen Low","startTime":139.244,"endTime":142.124,"body":"teams, project teams."},{"speaker":"Galen Low","startTime":142.394,"endTime":145.664,"body":"What is the impact of having"},{"speaker":"Galen Low","startTime":142.394,"endTime":145.664,"body":"a team that feels connected?"},{"speaker":"Galen Low","startTime":145.864,"endTime":147.614,"body":"And why do you feel"},{"speaker":"Galen Low","startTime":145.864,"endTime":147.614,"body":"it's important that we"},{"speaker":"Galen Low","startTime":147.614,"endTime":150.184,"body":"revisit the definition"},{"speaker":"Galen Low","startTime":147.614,"endTime":150.184,"body":"of connectedness today?"},{"speaker":"Theresa Bailey","startTime":150.659,"endTime":153.899,"body":"Well, I"},{"speaker":"Theresa Bailey","startTime":150.659,"endTime":153.899,"body":"think that everyone feels"},{"speaker":"Theresa 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are less"},{"speaker":"Theresa Bailey","startTime":173.219,"endTime":174.219,"body":"connected than ever."},{"speaker":"Theresa Bailey","startTime":174.499,"endTime":177.169,"body":"And that the world has"},{"speaker":"Theresa Bailey","startTime":174.499,"endTime":177.169,"body":"changed that technology has"},{"speaker":"Theresa Bailey","startTime":177.169,"endTime":179.75900000000001,"body":"made us both more connected"},{"speaker":"Theresa Bailey","startTime":177.169,"endTime":179.75900000000001,"body":"and less connected at the"},{"speaker":"Theresa Bailey","startTime":179.75900000000001,"endTime":183.139,"body":"same time because it's less"},{"speaker":"Theresa Bailey","startTime":179.75900000000001,"endTime":183.139,"body":"important to be physically"},{"speaker":"Theresa Bailey","startTime":183.139,"endTime":184.439,"body":"together in some cases."},{"speaker":"Theresa Bailey","startTime":184.799,"endTime":187.659,"body":"So, all of these things"},{"speaker":"Theresa Bailey","startTime":184.799,"endTime":187.659,"body":"are happening to the point"},{"speaker":"Theresa Bailey","startTime":187.659,"endTime":191.479,"body":"that in the US, there was"},{"speaker":"Theresa Bailey","startTime":187.659,"endTime":191.479,"body":"a surgeon general report on"},{"speaker":"Theresa Bailey","startTime":191.489,"endTime":194.099,"body":"the epidemic of loneliness"},{"speaker":"Theresa Bailey","startTime":191.489,"endTime":194.099,"body":"and social isolation that"},{"speaker":"Theresa Bailey","startTime":194.099,"endTime":196.989,"body":"was undertaken, and I believe"},{"speaker":"Theresa Bailey","startTime":194.099,"endTime":196.989,"body":"it was published in 2023."},{"speaker":"Theresa Bailey","startTime":197.159,"endTime":199.859,"body":"So, it's everywhere and it's"},{"speaker":"Theresa Bailey","startTime":197.159,"endTime":199.859,"body":"something we do need to revisit"},{"speaker":"Theresa Bailey","startTime":199.859,"endTime":204.199,"body":"because I think people who are"},{"speaker":"Theresa Bailey","startTime":199.859,"endTime":204.199,"body":"experiencing a lot of turnover,"},{"speaker":"Theresa Bailey","startTime":204.199,"endTime":207.339,"body":"lack of retention, just"},{"speaker":"Theresa Bailey","startTime":204.199,"endTime":207.339,"body":"languishing that's happening."},{"speaker":"Theresa Bailey","startTime":207.349,"endTime":209.469,"body":"It's all really"},{"speaker":"Theresa Bailey","startTime":207.349,"endTime":209.469,"body":"relevant right now."},{"speaker":"Galen Low","startTime":210.109,"endTime":211.889,"body":"I really like that"},{"speaker":"Galen Low","startTime":210.109,"endTime":211.889,"body":"notion of you said five years"},{"speaker":"Galen Low","startTime":211.889,"endTime":215.219,"body":"ago, my mind immediately went"},{"speaker":"Galen Low","startTime":211.889,"endTime":215.219,"body":"to, the COVID-19 pandemic."},{"speaker":"Galen Low","startTime":215.389,"endTime":217.739,"body":"But then I appreciate the"},{"speaker":"Galen Low","startTime":215.389,"endTime":217.739,"body":"framing on it, which is that,"},{"speaker":"Galen Low","startTime":217.849,"endTime":220.069,"body":"if I'm understanding you"},{"speaker":"Galen Low","startTime":217.849,"endTime":220.069,"body":"correctly, it was almost a"},{"speaker":"Galen Low","startTime":220.069,"endTime":222.789,"body":"moment where we could recognize"},{"speaker":"Galen Low","startTime":220.069,"endTime":222.789,"body":"that things were different."},{"speaker":"Galen Low","startTime":222.839,"endTime":225.789,"body":"It's this moment in time"},{"speaker":"Galen Low","startTime":222.839,"endTime":225.789,"body":"that kind of revealed that"},{"speaker":"Galen Low","startTime":225.929,"endTime":228.119,"body":"some of the things that we"},{"speaker":"Galen Low","startTime":225.929,"endTime":228.119,"body":"had just assumed in the past"},{"speaker":"Galen Low","startTime":228.129,"endTime":231.419,"body":"about how teams work together"},{"speaker":"Galen Low","startTime":228.129,"endTime":231.419,"body":"or what work is fell away."},{"speaker":"Galen Low","startTime":231.704,"endTime":234.234,"body":"But there's more to it than just"},{"speaker":"Galen Low","startTime":231.704,"endTime":234.234,"body":"that, I think there's a lot of"},{"speaker":"Galen Low","startTime":234.234,"endTime":236.63400000000001,"body":"this notion of, Oh, let's get"},{"speaker":"Galen Low","startTime":234.234,"endTime":236.63400000000001,"body":"back to the office, it's gonna"},{"speaker":"Galen Low","startTime":236.63400000000001,"endTime":238.334,"body":"be exactly the same as it was."},{"speaker":"Galen Low","startTime":238.789,"endTime":241.549,"body":"And I think a lot of folks"},{"speaker":"Galen Low","startTime":238.789,"endTime":241.549,"body":"are finding that it's not,"},{"speaker":"Galen Low","startTime":241.549,"endTime":243.849,"body":"even if they are in person,"},{"speaker":"Galen Low","startTime":241.549,"endTime":243.849,"body":"even if they're working"},{"speaker":"Galen Low","startTime":244.079,"endTime":245.539,"body":"in like hybrid situations."},{"speaker":"Galen Low","startTime":245.859,"endTime":249.859,"body":"And definitely, if you really"},{"speaker":"Galen Low","startTime":245.859,"endTime":249.859,"body":"liked working remote, and"},{"speaker":"Galen Low","startTime":249.859,"endTime":252.129,"body":"then are maybe still working"},{"speaker":"Galen Low","startTime":249.859,"endTime":252.129,"body":"remote while everyone's coming"},{"speaker":"Galen Low","startTime":252.129,"endTime":254.769,"body":"back to it, yeah, it's a"},{"speaker":"Galen Low","startTime":252.129,"endTime":254.769,"body":"whole different playing field."},{"speaker":"Theresa Bailey","startTime":255.15,"endTime":257.15,"body":"It is, in"},{"speaker":"Theresa Bailey","startTime":255.15,"endTime":257.15,"body":"the context is different"},{"speaker":"Theresa Bailey","startTime":257.15,"endTime":258.08000000000004,"body":"in which we're doing it."},{"speaker":"Theresa Bailey","startTime":258.1,"endTime":261.45,"body":"And listen, I was doing remote"},{"speaker":"Theresa Bailey","startTime":258.1,"endTime":261.45,"body":"work before it was cool."},{"speaker":"Theresa Bailey","startTime":261.47,"endTime":265.749,"body":"I started working from home"},{"speaker":"Theresa Bailey","startTime":261.47,"endTime":265.749,"body":"in 2009 before we actually"},{"speaker":"Theresa Bailey","startTime":265.759,"endTime":267.28,"body":"really called it anything."},{"speaker":"Theresa Bailey","startTime":267.5,"endTime":270.25,"body":"It was just, I had a business"},{"speaker":"Theresa Bailey","startTime":267.5,"endTime":270.25,"body":"where I was working from"},{"speaker":"Theresa Bailey","startTime":270.25,"endTime":273.019,"body":"my house, but it's very"},{"speaker":"Theresa Bailey","startTime":270.25,"endTime":273.019,"body":"different and the political"},{"speaker":"Theresa Bailey","startTime":273.03,"endTime":273.86,"body":"climate is different."},{"speaker":"Theresa Bailey","startTime":273.87,"endTime":275.49,"body":"How we treat each"},{"speaker":"Theresa Bailey","startTime":273.87,"endTime":275.49,"body":"other is different."},{"speaker":"Theresa Bailey","startTime":275.804,"endTime":279.174,"body":"And I think people would"},{"speaker":"Theresa Bailey","startTime":275.804,"endTime":279.174,"body":"acknowledge that how"},{"speaker":"Theresa Bailey","startTime":279.18399999999997,"endTime":281.265,"body":"we interact with each"},{"speaker":"Theresa Bailey","startTime":279.18399999999997,"endTime":281.265,"body":"other is very different."},{"speaker":"Theresa Bailey","startTime":281.495,"endTime":285.05499999999995,"body":"Even leading up to 2019, things"},{"speaker":"Theresa Bailey","startTime":281.495,"endTime":285.05499999999995,"body":"were changing and then we had"},{"speaker":"Theresa Bailey","startTime":285.05499999999995,"endTime":288.53499999999997,"body":"this sort of giant pause where"},{"speaker":"Theresa Bailey","startTime":285.05499999999995,"endTime":288.53499999999997,"body":"now we're coming out of it"},{"speaker":"Theresa Bailey","startTime":288.68499999999995,"endTime":290.04499999999996,"body":"and things are not the same."},{"speaker":"Theresa Bailey","startTime":290.06399999999996,"endTime":292.885,"body":"There is no just getting"},{"speaker":"Theresa Bailey","startTime":290.06399999999996,"endTime":292.885,"body":"back to it in a lot of cases."},{"speaker":"Galen Low","startTime":293.42499999999995,"endTime":296.034,"body":"You know, that kind"},{"speaker":"Galen Low","startTime":293.42499999999995,"endTime":296.034,"body":"of puts you nearly a decade"},{"speaker":"Galen Low","startTime":296.034,"endTime":298.524,"body":"ahead of some other folks"},{"speaker":"Galen Low","startTime":296.034,"endTime":298.524,"body":"who weren't working remotely"},{"speaker":"Galen Low","startTime":298.54499999999996,"endTime":300.395,"body":"and hadn't even thought"},{"speaker":"Galen Low","startTime":298.54499999999996,"endTime":300.395,"body":"they could work remotely"},{"speaker":"Galen Low","startTime":300.41499999999996,"endTime":302.53499999999997,"body":"and then suddenly found"},{"speaker":"Galen Low","startTime":300.41499999999996,"endTime":302.53499999999997,"body":"themselves working remotely."},{"speaker":"Galen Low","startTime":302.80999999999995,"endTime":303.85,"body":"What was your journey like?"},{"speaker":"Galen Low","startTime":303.86,"endTime":307.28999999999996,"body":"Did you find it a big adjustment"},{"speaker":"Galen Low","startTime":303.86,"endTime":307.28999999999996,"body":"when you went into a remote"},{"speaker":"Galen Low","startTime":307.28999999999996,"endTime":309.71000000000004,"body":"working situation back in 2009?"},{"speaker":"Theresa Bailey","startTime":310.15,"endTime":311.97,"body":"Well,"},{"speaker":"Theresa Bailey","startTime":310.15,"endTime":311.97,"body":"way back then, yes."},{"speaker":"Theresa Bailey","startTime":312.19899999999996,"endTime":315.84900000000005,"body":"It was an interesting change"},{"speaker":"Theresa Bailey","startTime":312.19899999999996,"endTime":315.84900000000005,"body":"because I was working in"},{"speaker":"Theresa Bailey","startTime":315.84900000000005,"endTime":319.649,"body":"this sort of structured place"},{"speaker":"Theresa Bailey","startTime":315.84900000000005,"endTime":319.649,"body":"where we were always in."},{"speaker":"Theresa Bailey","startTime":319.79499999999996,"endTime":321.995,"body":"And then to start working"},{"speaker":"Theresa Bailey","startTime":319.79499999999996,"endTime":321.995,"body":"from home, it requires a lot"},{"speaker":"Theresa Bailey","startTime":321.995,"endTime":325.245,"body":"more discipline, a lot more"},{"speaker":"Theresa Bailey","startTime":321.995,"endTime":325.245,"body":"scheduling around people's"},{"speaker":"Theresa Bailey","startTime":325.245,"endTime":327.605,"body":"appointments to make sure you"},{"speaker":"Theresa Bailey","startTime":325.245,"endTime":327.605,"body":"have those connection times."},{"speaker":"Theresa Bailey","startTime":327.79499999999996,"endTime":330.365,"body":"And back then we weren't"},{"speaker":"Theresa Bailey","startTime":327.79499999999996,"endTime":330.365,"body":"doing any online meetings."},{"speaker":"Theresa Bailey","startTime":330.365,"endTime":331.384,"body":"It was all phone call."},{"speaker":"Theresa Bailey","startTime":331.384,"endTime":333.475,"body":"There was no video"},{"speaker":"Theresa Bailey","startTime":331.384,"endTime":333.475,"body":"conferencing, anything."},{"speaker":"Theresa Bailey","startTime":333.475,"endTime":336.43399999999997,"body":"And if it was, it was"},{"speaker":"Theresa Bailey","startTime":333.475,"endTime":336.43399999999997,"body":"these WebEx is that there"},{"speaker":"Theresa Bailey","startTime":336.43399999999997,"endTime":339.044,"body":"was no interaction and you"},{"speaker":"Theresa Bailey","startTime":336.43399999999997,"endTime":339.044,"body":"were receiving information"},{"speaker":"Theresa Bailey","startTime":339.044,"endTime":339.904,"body":"for the most part."},{"speaker":"Theresa Bailey","startTime":340.09000000000003,"endTime":342.55999999999995,"body":"So that part has changed a lot."},{"speaker":"Theresa Bailey","startTime":342.58000000000004,"endTime":346.24,"body":"And there was a moment during"},{"speaker":"Theresa Bailey","startTime":342.58000000000004,"endTime":346.24,"body":"early stages of the pandemic"},{"speaker":"Theresa Bailey","startTime":346.24,"endTime":349.54999999999995,"body":"where I was like, Oh, I have"},{"speaker":"Theresa Bailey","startTime":346.24,"endTime":349.54999999999995,"body":"to be on camera now because"},{"speaker":"Theresa Bailey","startTime":349.54999999999995,"endTime":350.4,"body":"it's not just phone calls."},{"speaker":"Theresa Bailey","startTime":350.41999999999996,"endTime":353.369,"body":"And I literally switched my"},{"speaker":"Theresa Bailey","startTime":350.41999999999996,"endTime":353.369,"body":"desk around so that there was"},{"speaker":"Theresa Bailey","startTime":353.369,"endTime":357.36,"body":"a nicer background than my"},{"speaker":"Theresa Bailey","startTime":353.369,"endTime":357.36,"body":"treadmill, so it's been lonely."},{"speaker":"Theresa Bailey","startTime":357.389,"endTime":361.81899999999996,"body":"It got lonelier, but also"},{"speaker":"Theresa Bailey","startTime":357.389,"endTime":361.81899999999996,"body":"allowed this expansion of"},{"speaker":"Theresa Bailey","startTime":361.85,"endTime":364.55999999999995,"body":"opportunity and creativity"},{"speaker":"Theresa Bailey","startTime":361.85,"endTime":364.55999999999995,"body":"that has changed how we"},{"speaker":"Theresa Bailey","startTime":364.55999999999995,"endTime":367.93899999999996,"body":"connect, but also understanding"},{"speaker":"Theresa Bailey","startTime":364.55999999999995,"endTime":367.93899999999996,"body":"that people still feel very"},{"speaker":"Theresa Bailey","startTime":367.93899999999996,"endTime":369.039,"body":"isolated outside of it."},{"speaker":"Galen Low","startTime":369.595,"endTime":370.46500000000003,"body":"That's"},{"speaker":"Galen Low","startTime":369.595,"endTime":370.46500000000003,"body":"really interesting."},{"speaker":"Galen Low","startTime":370.485,"endTime":372.405,"body":"How did you deal with"},{"speaker":"Galen Low","startTime":370.485,"endTime":372.405,"body":"that word loneliness?"},{"speaker":"Galen Low","startTime":372.405,"endTime":374.595,"body":"I think it resonates, and"},{"speaker":"Galen Low","startTime":372.405,"endTime":374.595,"body":"it probably resonates with"},{"speaker":"Galen Low","startTime":374.595,"endTime":375.57500000000005,"body":"a lot of my listeners too."},{"speaker":"Galen Low","startTime":375.70500000000004,"endTime":378.015,"body":"How did you deal with"},{"speaker":"Galen Low","startTime":375.70500000000004,"endTime":378.015,"body":"that loneliness to feel"},{"speaker":"Galen Low","startTime":378.245,"endTime":380.745,"body":"connected again as you"},{"speaker":"Galen Low","startTime":378.245,"endTime":380.745,"body":"were settling into that?"},{"speaker":"Theresa Bailey","startTime":380.994,"endTime":384.34400000000005,"body":"Back then, it"},{"speaker":"Theresa Bailey","startTime":380.994,"endTime":384.34400000000005,"body":"was really about making time"},{"speaker":"Theresa Bailey","startTime":384.42499999999995,"endTime":388.115,"body":"to meet physically with people"},{"speaker":"Theresa Bailey","startTime":384.42499999999995,"endTime":388.115,"body":"when I could and planning"},{"speaker":"Theresa Bailey","startTime":388.115,"endTime":391.115,"body":"some of those meetings, having"},{"speaker":"Theresa Bailey","startTime":388.115,"endTime":391.115,"body":"regular times when I came in"},{"speaker":"Theresa Bailey","startTime":391.21500000000003,"endTime":394.155,"body":"to meet clients I was working"},{"speaker":"Theresa Bailey","startTime":391.21500000000003,"endTime":394.155,"body":"with in the office in person"},{"speaker":"Theresa Bailey","startTime":394.375,"endTime":397.995,"body":"or having that time, even lunch"},{"speaker":"Theresa Bailey","startTime":394.375,"endTime":397.995,"body":"meetings or whatever it was."},{"speaker":"Theresa Bailey","startTime":398.125,"endTime":401.985,"body":"But having those regular"},{"speaker":"Theresa Bailey","startTime":398.125,"endTime":401.985,"body":"scheduled meetings to have"},{"speaker":"Theresa Bailey","startTime":401.995,"endTime":405.164,"body":"conversations in person or"},{"speaker":"Theresa Bailey","startTime":401.995,"endTime":405.164,"body":"go out and experience the"},{"speaker":"Theresa Bailey","startTime":405.16499999999996,"endTime":409.265,"body":"world in person because"},{"speaker":"Theresa Bailey","startTime":405.16499999999996,"endTime":409.265,"body":"virtual work is great, but it"},{"speaker":"Theresa Bailey","startTime":409.29499999999996,"endTime":411.735,"body":"ends up being a little more"},{"speaker":"Theresa Bailey","startTime":409.29499999999996,"endTime":411.735,"body":"transactional than it often"},{"speaker":"Theresa Bailey","startTime":411.735,"endTime":413.36,"body":"is if you are in person."},{"speaker":"Theresa Bailey","startTime":413.36,"endTime":416.02,"body":"And I'm not sure that, for"},{"speaker":"Theresa Bailey","startTime":413.36,"endTime":416.02,"body":"example, you and I would be"},{"speaker":"Theresa Bailey","startTime":416.03,"endTime":418.33000000000004,"body":"able to have the conversations"},{"speaker":"Theresa Bailey","startTime":416.03,"endTime":418.33000000000004,"body":"that we're having now, had"},{"speaker":"Theresa Bailey","startTime":418.33000000000004,"endTime":422.08000000000004,"body":"we not met in person that"},{"speaker":"Theresa Bailey","startTime":418.33000000000004,"endTime":422.08000000000004,"body":"first time at Collision."},{"speaker":"Theresa Bailey","startTime":422.09000000000003,"endTime":424.82899999999995,"body":"And in the last several"},{"speaker":"Theresa Bailey","startTime":422.09000000000003,"endTime":424.82899999999995,"body":"months where I've been back at"},{"speaker":"Theresa Bailey","startTime":424.82899999999995,"endTime":428.17999999999995,"body":"conferences, that's a big change"},{"speaker":"Theresa Bailey","startTime":424.82899999999995,"endTime":428.17999999999995,"body":"that I've noticed is just fast"},{"speaker":"Theresa Bailey","startTime":428.22,"endTime":431.32000000000005,"body":"tracked connection again, for"},{"speaker":"Theresa Bailey","startTime":428.22,"endTime":431.32000000000005,"body":"me personally, in the last six"},{"speaker":"Theresa Bailey","startTime":431.32000000000005,"endTime":433.22,"body":"months, even compared to 2009."},{"speaker":"Galen Low","startTime":433.54499999999996,"endTime":434.985,"body":"That was actually"},{"speaker":"Galen Low","startTime":433.54499999999996,"endTime":434.985,"body":"really interesting, and"},{"speaker":"Galen Low","startTime":434.985,"endTime":437.245,"body":"this is probably a bit off"},{"speaker":"Galen Low","startTime":434.985,"endTime":437.245,"body":"topic, but, this notion of"},{"speaker":"Galen Low","startTime":437.245,"endTime":440.43399999999997,"body":"going to a conference, post"},{"speaker":"Galen Low","startTime":437.245,"endTime":440.43399999999997,"body":"pandemic, it used to be just"},{"speaker":"Galen Low","startTime":440.554,"endTime":441.544,"body":"par for the course, right?"},{"speaker":"Galen Low","startTime":441.554,"endTime":444.264,"body":"You're going to all these"},{"speaker":"Galen Low","startTime":441.554,"endTime":444.264,"body":"conferences, but this one really"},{"speaker":"Galen Low","startTime":444.264,"endTime":448.44899999999996,"body":"felt like that sort of moment"},{"speaker":"Galen Low","startTime":444.264,"endTime":448.44899999999996,"body":"of coming together to have those"},{"speaker":"Galen Low","startTime":448.46900000000005,"endTime":450.549,"body":"bonds and create those bonds and"},{"speaker":"Galen Low","startTime":448.46900000000005,"endTime":450.549,"body":"create those relationships or"},{"speaker":"Galen Low","startTime":450.55899999999997,"endTime":453.999,"body":"reaffirm those relationships and"},{"speaker":"Galen Low","startTime":450.55899999999997,"endTime":453.999,"body":"then leave there knowing that,"},{"speaker":"Galen Low","startTime":454.049,"endTime":455.85900000000004,"body":"you can work differently with"},{"speaker":"Galen Low","startTime":454.049,"endTime":455.85900000000004,"body":"some of the people that you've"},{"speaker":"Galen Low","startTime":455.85900000000004,"endTime":458.669,"body":"networked with or that you've,"},{"speaker":"Galen Low","startTime":455.85900000000004,"endTime":458.669,"body":"met again at the conference."},{"speaker":"Galen Low","startTime":458.899,"endTime":461.519,"body":"So it almost was that the"},{"speaker":"Galen Low","startTime":458.899,"endTime":461.519,"body":"sort of macro version of"},{"speaker":"Galen Low","startTime":461.519,"endTime":462.379,"body":"what you're talking about."},{"speaker":"Galen Low","startTime":462.419,"endTime":464.9,"body":"It's let's every now and"},{"speaker":"Galen Low","startTime":462.419,"endTime":464.9,"body":"again, I'll get together, get"},{"speaker":"Galen Low","startTime":464.9,"endTime":467.04999999999995,"body":"that, human in person contact."},{"speaker":"Galen Low","startTime":467.255,"endTime":469.395,"body":"It doesn't mean it's the only"},{"speaker":"Galen Low","startTime":467.255,"endTime":469.395,"body":"way to do things, but it just"},{"speaker":"Galen Low","startTime":469.395,"endTime":472.45500000000004,"body":"helps us in our sort of mental"},{"speaker":"Galen Low","startTime":469.395,"endTime":472.45500000000004,"body":"wellness as social creatures."},{"speaker":"Galen Low","startTime":472.765,"endTime":475.06500000000005,"body":"And then we can go back"},{"speaker":"Galen Low","startTime":472.765,"endTime":475.06500000000005,"body":"and do the, hybrid remote"},{"speaker":"Galen Low","startTime":475.08500000000004,"endTime":476.504,"body":"thing and feel recharged."},{"speaker":"Theresa Bailey","startTime":476.91499999999996,"endTime":477.605,"body":"Absolutely."},{"speaker":"Theresa Bailey","startTime":477.605,"endTime":480.19500000000005,"body":"And I think, I'm not sure"},{"speaker":"Theresa Bailey","startTime":477.605,"endTime":480.19500000000005,"body":"what your schedule was prior"},{"speaker":"Theresa Bailey","startTime":480.19500000000005,"endTime":483.07500000000005,"body":"to that conference, but I was"},{"speaker":"Theresa Bailey","startTime":480.19500000000005,"endTime":483.07500000000005,"body":"able to go to a few where it"},{"speaker":"Theresa Bailey","startTime":483.07500000000005,"endTime":487.145,"body":"was almost like a frenzy of"},{"speaker":"Theresa Bailey","startTime":483.07500000000005,"endTime":487.145,"body":"joy and connection with people."},{"speaker":"Theresa Bailey","startTime":487.145,"endTime":489.985,"body":"I'm like, Oh, we're back"},{"speaker":"Theresa Bailey","startTime":487.145,"endTime":489.985,"body":"and coming out of it with"},{"speaker":"Theresa Bailey","startTime":489.995,"endTime":493.105,"body":"more intensity and purpose"},{"speaker":"Theresa Bailey","startTime":489.995,"endTime":493.105,"body":"than any other conferences"},{"speaker":"Theresa Bailey","startTime":493.105,"endTime":494.08500000000004,"body":"I've been to before."},{"speaker":"Theresa Bailey","startTime":494.37,"endTime":498.54999999999995,"body":"Because we recognize that"},{"speaker":"Theresa Bailey","startTime":494.37,"endTime":498.54999999999995,"body":"that was more special than I"},{"speaker":"Theresa Bailey","startTime":498.62,"endTime":501.12,"body":"think we used to take things"},{"speaker":"Theresa Bailey","startTime":498.62,"endTime":501.12,"body":"for granted before, but also"},{"speaker":"Theresa Bailey","startTime":501.12,"endTime":502.19000000000005,"body":"Oh, that was a great person."},{"speaker":"Theresa Bailey","startTime":502.19000000000005,"endTime":504.19899999999996,"body":"I am 100 percent"},{"speaker":"Theresa Bailey","startTime":502.19000000000005,"endTime":504.19899999999996,"body":"following up now."},{"speaker":"Theresa Bailey","startTime":504.37,"endTime":507.34900000000005,"body":"And I think that's changed a lot"},{"speaker":"Theresa Bailey","startTime":504.37,"endTime":507.34900000000005,"body":"in the conferences I've been to"},{"speaker":"Theresa Bailey","startTime":507.35,"endTime":509.73900000000003,"body":"and the networking I've done is"},{"speaker":"Theresa Bailey","startTime":507.35,"endTime":509.73900000000003,"body":"people are much more intentional"},{"speaker":"Theresa Bailey","startTime":509.74,"endTime":511.24,"body":"about following up after, so."},{"speaker":"Galen Low","startTime":511.54999999999995,"endTime":513.95,"body":"I love the word"},{"speaker":"Galen Low","startTime":511.54999999999995,"endTime":513.95,"body":"joy that you use, especially"},{"speaker":"Galen Low","startTime":513.95,"endTime":516.82,"body":"in the context of, like I"},{"speaker":"Galen Low","startTime":513.95,"endTime":516.82,"body":"definitely, wouldn't have"},{"speaker":"Galen Low","startTime":516.82,"endTime":520.08,"body":"normally been like my goal of"},{"speaker":"Galen Low","startTime":516.82,"endTime":520.08,"body":"going to this conference is"},{"speaker":"Galen Low","startTime":520.12,"endTime":522.88,"body":"to leave with a bit of joy,"},{"speaker":"Galen Low","startTime":520.12,"endTime":522.88,"body":"would not have been my goal."},{"speaker":"Galen Low","startTime":522.91,"endTime":524.5,"body":"And yet I think you're right."},{"speaker":"Galen Low","startTime":524.5,"endTime":526.759,"body":"I think that sort of"},{"speaker":"Galen Low","startTime":524.5,"endTime":526.759,"body":"togetherness, spark this"},{"speaker":"Galen Low","startTime":526.759,"endTime":528.629,"body":"joy of feeling connected."},{"speaker":"Galen Low","startTime":528.649,"endTime":532.179,"body":"And I think, that is the thing"},{"speaker":"Galen Low","startTime":528.649,"endTime":532.179,"body":"that feels like it, changes the"},{"speaker":"Galen Low","startTime":532.179,"endTime":534.629,"body":"way that we build relationships"},{"speaker":"Galen Low","startTime":532.179,"endTime":534.629,"body":"and work with one another."},{"speaker":"Galen 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Low","startTime":548.679,"endTime":551.899,"body":"you are a master facilitator."},{"speaker":"Galen Low","startTime":551.899,"endTime":554.919,"body":"You're helping executive"},{"speaker":"Galen Low","startTime":551.899,"endTime":554.919,"body":"teams adapt to change through"},{"speaker":"Galen Low","startTime":554.929,"endTime":557.1089999999999,"body":"interactive, compelling,"},{"speaker":"Galen Low","startTime":554.929,"endTime":557.1089999999999,"body":"and creative workshops."},{"speaker":"Galen Low","startTime":557.309,"endTime":559.7289999999999,"body":"But you've also got a"},{"speaker":"Galen Low","startTime":557.309,"endTime":559.7289999999999,"body":"background in psychology,"},{"speaker":"Galen Low","startTime":559.749,"endTime":561.279,"body":"community psychology, actually."},{"speaker":"Galen Low","startTime":561.429,"endTime":564.4889999999999,"body":"And you have in the past been"},{"speaker":"Galen Low","startTime":561.429,"endTime":564.4889999999999,"body":"working with at risk groups"},{"speaker":"Galen Low","startTime":564.619,"endTime":566.249,"body":"in the not for profit sector."},{"speaker":"Galen Low","startTime":566.439,"endTime":568.669,"body":"And it got me thinking, I'm"},{"speaker":"Galen Low","startTime":566.439,"endTime":568.669,"body":"like, okay, well, even though"},{"speaker":"Galen Low","startTime":568.679,"endTime":571.9689999999999,"body":"most of our team based work,"},{"speaker":"Galen Low","startTime":568.679,"endTime":571.9689999999999,"body":"for our listeners, it's not"},{"speaker":"Galen Low","startTime":571.9689999999999,"endTime":574.259,"body":"as extreme as say, dealing"},{"speaker":"Galen Low","startTime":571.9689999999999,"endTime":574.259,"body":"with homelessness or mental"},{"speaker":"Galen Low","startTime":574.279,"endTime":577.3589999999999,"body":"illness, but what are some of"},{"speaker":"Galen Low","startTime":574.279,"endTime":577.3589999999999,"body":"the psychological factors that"},{"speaker":"Galen Low","startTime":577.3589999999999,"endTime":581.419,"body":"can negatively impact project"},{"speaker":"Galen Low","startTime":577.3589999999999,"endTime":581.419,"body":"work and teamwork in general?"},{"speaker":"Theresa Bailey","startTime":581.799,"endTime":585.449,"body":"Well, I think"},{"speaker":"Theresa Bailey","startTime":581.799,"endTime":585.449,"body":"that a lot of us have felt"},{"speaker":"Theresa Bailey","startTime":585.499,"endTime":589.999,"body":"that inability to focus or"},{"speaker":"Theresa Bailey","startTime":585.499,"endTime":589.999,"body":"concentrate and that fog"},{"speaker":"Theresa Bailey","startTime":590.2289999999999,"endTime":594.889,"body":"and a lot of that comes from"},{"speaker":"Theresa Bailey","startTime":590.2289999999999,"endTime":594.889,"body":"it's not always right in our"},{"speaker":"Theresa Bailey","startTime":594.889,"endTime":597.669,"body":"workplace, and there's so"},{"speaker":"Theresa Bailey","startTime":594.889,"endTime":597.669,"body":"much focus on team building"},{"speaker":"Theresa Bailey","startTime":597.669,"endTime":601.389,"body":"in the workplace, but people"},{"speaker":"Theresa Bailey","startTime":597.669,"endTime":601.389,"body":"are bringing their stress"},{"speaker":"Theresa Bailey","startTime":601.399,"endTime":604.779,"body":"from other places, they're"},{"speaker":"Theresa Bailey","startTime":601.399,"endTime":604.779,"body":"feeling disconnected, whatever"},{"speaker":"Theresa Bailey","startTime":604.779,"endTime":606.4889999999999,"body":"it is, into the workplace."},{"speaker":"Theresa Bailey","startTime":606.499,"endTime":611.569,"body":"So it can show up as brain fog,"},{"speaker":"Theresa Bailey","startTime":606.499,"endTime":611.569,"body":"feeling lack of motivation,"},{"speaker":"Theresa Bailey","startTime":611.689,"endTime":614.959,"body":"procrastination, not wanting"},{"speaker":"Theresa Bailey","startTime":611.689,"endTime":614.959,"body":"to follow up with people"},{"speaker":"Theresa Bailey","startTime":614.9689999999999,"endTime":616.869,"body":"because you don't want to"},{"speaker":"Theresa Bailey","startTime":614.9689999999999,"endTime":616.869,"body":"bother talking to anyone,"},{"speaker":"Theresa Bailey","startTime":616.869,"endTime":618.069,"body":"so isolating yourself."},{"speaker":"Theresa Bailey","startTime":618.209,"endTime":622.119,"body":"You can see it in the things"},{"speaker":"Theresa Bailey","startTime":618.209,"endTime":622.119,"body":"like a lack of empathy for"},{"speaker":"Theresa Bailey","startTime":622.119,"endTime":625.5989999999999,"body":"other people, which leads to"},{"speaker":"Theresa Bailey","startTime":622.119,"endTime":625.5989999999999,"body":"shortness with people and less"},{"speaker":"Theresa Bailey","startTime":625.819,"endTime":629.249,"body":"patience and tolerance, lots of"},{"speaker":"Theresa Bailey","startTime":625.819,"endTime":629.249,"body":"people not showing up at team"},{"speaker":"Theresa Bailey","startTime":629.249,"endTime":630.409,"body":"meetings or just tapping out."},{"speaker":"Theresa Bailey","startTime":630.409,"endTime":633.6089999999999,"body":"Like all of those things are,"},{"speaker":"Theresa Bailey","startTime":630.409,"endTime":633.6089999999999,"body":"I think, really relevant to"},{"speaker":"Theresa Bailey","startTime":633.6089999999999,"endTime":635.929,"body":"the teams and groups that"},{"speaker":"Theresa Bailey","startTime":633.6089999999999,"endTime":635.929,"body":"I'm working with right now."},{"speaker":"Theresa Bailey","startTime":635.9889999999999,"endTime":637.709,"body":"It's showing up in abundance."},{"speaker":"Galen Low","startTime":638.1089999999999,"endTime":640.709,"body":"I like that word"},{"speaker":"Galen Low","startTime":638.1089999999999,"endTime":640.709,"body":"fog because, I think definitely"},{"speaker":"Galen Low","startTime":640.709,"endTime":644.019,"body":"in recent years, and again"},{"speaker":"Galen Low","startTime":640.709,"endTime":644.019,"body":"framing the pandemic as a bit"},{"speaker":"Galen Low","startTime":644.019,"endTime":647.009,"body":"of a sort of moment in time"},{"speaker":"Galen Low","startTime":644.019,"endTime":647.009,"body":"where we were able to look"},{"speaker":"Galen Low","startTime":647.009,"endTime":650.269,"body":"and reflect on it we did have"},{"speaker":"Galen Low","startTime":647.009,"endTime":650.269,"body":"this collision, this merger of"},{"speaker":"Galen Low","startTime":650.3389999999999,"endTime":653.039,"body":"what's going on in your life"},{"speaker":"Galen Low","startTime":650.3389999999999,"endTime":653.039,"body":"and your work started to come"},{"speaker":"Galen Low","startTime":653.039,"endTime":655.639,"body":"together, whereas we used to,"},{"speaker":"Galen Low","startTime":653.039,"endTime":655.639,"body":"at least, I definitely used to"},{"speaker":"Galen Low","startTime":655.8489999999999,"endTime":659.069,"body":"put on my work persona, left"},{"speaker":"Galen Low","startTime":655.8489999999999,"endTime":659.069,"body":"everything behind at home, went"},{"speaker":"Galen Low","startTime":659.069,"endTime":660.919,"body":"to the office, did my thing."},{"speaker":"Galen Low","startTime":661.194,"endTime":662.424,"body":"Didn't really share too much."},{"speaker":"Galen Low","startTime":662.424,"endTime":665.074,"body":"Didn't bring a lot with"},{"speaker":"Galen Low","startTime":662.424,"endTime":665.074,"body":"me and then go home"},{"speaker":"Galen Low","startTime":665.074,"endTime":665.934,"body":"and pick it up again."},{"speaker":"Galen Low","startTime":666.144,"endTime":669.7339999999999,"body":"Whereas I think a lot of"},{"speaker":"Galen Low","startTime":666.144,"endTime":669.7339999999999,"body":"modern work today is combining"},{"speaker":"Galen Low","startTime":669.7339999999999,"endTime":670.814,"body":"those two worlds, right?"},{"speaker":"Galen Low","startTime":670.814,"endTime":673.514,"body":"It's not like personal"},{"speaker":"Galen Low","startTime":670.814,"endTime":673.514,"body":"life and work life anymore."},{"speaker":"Galen Low","startTime":673.764,"endTime":674.9739999999999,"body":"It blends together."},{"speaker":"Galen Low","startTime":675.184,"endTime":678.634,"body":"And as a result, anything"},{"speaker":"Galen Low","startTime":675.184,"endTime":678.634,"body":"that is off kilter in"},{"speaker":"Galen Low","startTime":678.654,"endTime":681.569,"body":"any of those areas, it's"},{"speaker":"Galen Low","startTime":678.654,"endTime":681.569,"body":"going to impact everything"},{"speaker":"Galen Low","startTime":681.569,"endTime":682.5989999999999,"body":"else in that ecosystem."},{"speaker":"Theresa Bailey","startTime":682.879,"endTime":683.369,"body":"Yeah."},{"speaker":"Theresa Bailey","startTime":683.369,"endTime":687.019,"body":"And I think we need to"},{"speaker":"Theresa Bailey","startTime":683.369,"endTime":687.019,"body":"just be aware of that as"},{"speaker":"Theresa Bailey","startTime":687.019,"endTime":690.249,"body":"both leaders and people"},{"speaker":"Theresa Bailey","startTime":687.019,"endTime":690.249,"body":"working with other people."},{"speaker":"Theresa Bailey","startTime":690.459,"endTime":692.299,"body":"And if you think about"},{"speaker":"Theresa Bailey","startTime":690.459,"endTime":692.299,"body":"learning and what learning"},{"speaker":"Theresa Bailey","startTime":692.299,"endTime":695.1089999999999,"body":"is, it's really creating"},{"speaker":"Theresa Bailey","startTime":692.299,"endTime":695.1089999999999,"body":"neural pathways in your brain."},{"speaker":"Theresa Bailey","startTime":695.329,"endTime":697.909,"body":"So we have these neural"},{"speaker":"Theresa Bailey","startTime":695.329,"endTime":697.909,"body":"pathways leading up to a"},{"speaker":"Theresa Bailey","startTime":697.909,"endTime":700.2289999999999,"body":"big change where we all"},{"speaker":"Theresa Bailey","startTime":697.909,"endTime":700.2289999999999,"body":"started working differently."},{"speaker":"Theresa Bailey","startTime":700.409,"endTime":703.509,"body":"Which it took us a long time"},{"speaker":"Theresa Bailey","startTime":700.409,"endTime":703.509,"body":"to break into those new neural"},{"speaker":"Theresa Bailey","startTime":703.509,"endTime":706.819,"body":"pathways and some of us really"},{"speaker":"Theresa Bailey","startTime":703.509,"endTime":706.819,"body":"got good and I would include"},{"speaker":"Theresa Bailey","startTime":706.819,"endTime":709.65,"body":"myself in that and in isolating"},{"speaker":"Theresa Bailey","startTime":706.819,"endTime":709.65,"body":"myself and working on my own"},{"speaker":"Theresa Bailey","startTime":709.65,"endTime":710.65,"body":"and just getting my stuff done."},{"speaker":"Theresa Bailey","startTime":710.86,"endTime":714.0,"body":"Well, so it took us about"},{"speaker":"Theresa Bailey","startTime":710.86,"endTime":714.0,"body":"a year or 2 to build these"},{"speaker":"Theresa Bailey","startTime":714.0,"endTime":716.17,"body":"new pathways and suddenly"},{"speaker":"Theresa Bailey","startTime":714.0,"endTime":716.17,"body":"you're changing it up and"},{"speaker":"Theresa Bailey","startTime":716.17,"endTime":717.399,"body":"going back to something else."},{"speaker":"Theresa Bailey","startTime":717.7099999999999,"endTime":720.43,"body":"And we expect to just"},{"speaker":"Theresa Bailey","startTime":717.7099999999999,"endTime":720.43,"body":"bring it back overnight."},{"speaker":"Theresa Bailey","startTime":720.56,"endTime":724.8399999999999,"body":"And I think that chaos in our"},{"speaker":"Theresa Bailey","startTime":720.56,"endTime":724.8399999999999,"body":"brains has led to chaos in"},{"speaker":"Theresa Bailey","startTime":724.8399999999999,"endTime":726.25,"body":"our lives and chaos in work."},{"speaker":"Theresa Bailey","startTime":726.25,"endTime":729.1899999999999,"body":"And it shows up in all of"},{"speaker":"Theresa Bailey","startTime":726.25,"endTime":729.1899999999999,"body":"these places because of the"},{"speaker":"Theresa Bailey","startTime":729.1899999999999,"endTime":730.9499999999999,"body":"stress that we're experiencing."},{"speaker":"Galen Low","startTime":731.3489999999999,"endTime":733.13,"body":"I really love"},{"speaker":"Galen Low","startTime":731.3489999999999,"endTime":733.13,"body":"that you brought it to these"},{"speaker":"Galen Low","startTime":733.13,"endTime":735.62,"body":"neural pathways because,"},{"speaker":"Galen Low","startTime":733.13,"endTime":735.62,"body":"I think you're right."},{"speaker":"Galen Low","startTime":735.62,"endTime":738.01,"body":"Like the brain is rewiring"},{"speaker":"Galen Low","startTime":735.62,"endTime":738.01,"body":"itself and adjusting."},{"speaker":"Galen Low","startTime":738.01,"endTime":740.3199999999999,"body":"We are very"},{"speaker":"Galen Low","startTime":738.01,"endTime":740.3199999999999,"body":"adaptable, creatures."},{"speaker":"Galen Low","startTime":740.64,"endTime":743.62,"body":"But, yes, we've created this"},{"speaker":"Galen Low","startTime":740.64,"endTime":743.62,"body":"sort of yo-yo for ourselves,"},{"speaker":"Galen Low","startTime":743.62,"endTime":746.9,"body":"and as adaptable as we are,"},{"speaker":"Galen Low","startTime":743.62,"endTime":746.9,"body":"we don't love change, it's"},{"speaker":"Galen Low","startTime":746.9599999999999,"endTime":749.5699999999999,"body":"still difficult, we still"},{"speaker":"Galen Low","startTime":746.9599999999999,"endTime":749.5699999999999,"body":"need to, do the work and"},{"speaker":"Galen Low","startTime":749.5699999999999,"endTime":750.91,"body":"it takes time to adjust."},{"speaker":"Galen Low","startTime":751.16,"endTime":753.52,"body":"And then, we're just yanking"},{"speaker":"Galen Low","startTime":751.16,"endTime":753.52,"body":"everyone back into it, it's"},{"speaker":"Galen Low","startTime":753.52,"endTime":756.115,"body":"okay, we've created these new"},{"speaker":"Galen Low","startTime":753.52,"endTime":756.115,"body":"pathways, and then we have to"},{"speaker":"Galen Low","startTime":756.115,"endTime":758.995,"body":"like basically decimate them"},{"speaker":"Galen Low","startTime":756.115,"endTime":758.995,"body":"and go back to the way things"},{"speaker":"Galen Low","startTime":758.995,"endTime":761.265,"body":"were, or do we, or can we even."},{"speaker":"Galen Low","startTime":761.4649999999999,"endTime":763.905,"body":"And I think that can be quite"},{"speaker":"Galen Low","startTime":761.4649999999999,"endTime":763.905,"body":"confusing for people and"},{"speaker":"Galen Low","startTime":763.905,"endTime":767.155,"body":"probably, doubles down on that"},{"speaker":"Galen Low","startTime":763.905,"endTime":767.155,"body":"sort of notion of isolation"},{"speaker":"Galen Low","startTime":767.235,"endTime":769.895,"body":"in terms of finding your"},{"speaker":"Galen Low","startTime":767.235,"endTime":769.895,"body":"feet in a new world of work."},{"speaker":"Theresa Bailey","startTime":770.165,"endTime":770.885,"body":"Absolutely."},{"speaker":"Theresa Bailey","startTime":770.885,"endTime":773.995,"body":"And I think really just"},{"speaker":"Theresa Bailey","startTime":770.885,"endTime":773.995,"body":"understanding that's happening"},{"speaker":"Theresa Bailey","startTime":774.035,"endTime":777.795,"body":"makes a difference with how you"},{"speaker":"Theresa Bailey","startTime":774.035,"endTime":777.795,"body":"interact with others and plan"},{"speaker":"Theresa Bailey","startTime":777.805,"endTime":780.995,"body":"your work with your teams around"},{"speaker":"Theresa Bailey","startTime":777.805,"endTime":780.995,"body":"the things that you're trying"},{"speaker":"Theresa Bailey","startTime":780.995,"endTime":783.655,"body":"to implement, just understanding"},{"speaker":"Theresa Bailey","startTime":780.995,"endTime":783.655,"body":"that that's happening is helpful"},{"speaker":"Theresa Bailey","startTime":783.665,"endTime":784.605,"body":"to have in the background of."},{"speaker":"Galen Low","startTime":785.035,"endTime":786.995,"body":"Uh, that actually,"},{"speaker":"Galen Low","startTime":785.035,"endTime":786.995,"body":"that is a sort of, good segue,"},{"speaker":"Galen Low","startTime":787.035,"endTime":789.225,"body":"I think, and maybe we'll"},{"speaker":"Galen Low","startTime":787.035,"endTime":789.225,"body":"combine two things together."},{"speaker":"Galen 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Low","startTime":806.75,"endTime":807.98,"body":"deeper sense of connectedness?"},{"speaker":"Theresa Bailey","startTime":808.485,"endTime":810.145,"body":"Well, a"},{"speaker":"Theresa Bailey","startTime":808.485,"endTime":810.145,"body":"lot of time it shows up"},{"speaker":"Theresa Bailey","startTime":810.155,"endTime":815.475,"body":"in lack of empathy, ending"},{"speaker":"Theresa Bailey","startTime":810.155,"endTime":815.475,"body":"up in conflict or people"},{"speaker":"Theresa Bailey","startTime":815.475,"endTime":817.095,"body":"withdrawing, not engaging."},{"speaker":"Theresa Bailey","startTime":817.3149999999999,"endTime":820.255,"body":"When we're looking to see if"},{"speaker":"Theresa Bailey","startTime":817.3149999999999,"endTime":820.255,"body":"there are problems, it's really"},{"speaker":"Theresa Bailey","startTime":820.255,"endTime":823.6949999999999,"body":"how people are interacting"},{"speaker":"Theresa Bailey","startTime":820.255,"endTime":823.6949999999999,"body":"with each other and how"},{"speaker":"Theresa Bailey","startTime":823.885,"endTime":828.675,"body":"accountable people seem to be"},{"speaker":"Theresa Bailey","startTime":823.885,"endTime":828.675,"body":"to each other and their work."},{"speaker":"Theresa Bailey","startTime":828.745,"endTime":831.5849999999999,"body":"Or are they taking a"},{"speaker":"Theresa Bailey","startTime":828.745,"endTime":831.5849999999999,"body":"very individual stance?"},{"speaker":"Theresa Bailey","startTime":831.685,"endTime":834.055,"body":"And usually when people"},{"speaker":"Theresa Bailey","startTime":831.685,"endTime":834.055,"body":"start taking an individual"},{"speaker":"Theresa Bailey","startTime":834.055,"endTime":836.385,"body":"stance about my work and this"},{"speaker":"Theresa Bailey","startTime":834.055,"endTime":836.385,"body":"is me and I should do this"},{"speaker":"Theresa Bailey","startTime":836.5849999999999,"endTime":839.0699999999999,"body":"when everyone's doing that,"},{"speaker":"Theresa Bailey","startTime":836.5849999999999,"endTime":839.0699999999999,"body":"I end up being called in."},{"speaker":"Theresa Bailey","startTime":839.0799999999999,"endTime":841.76,"body":"So those are the sort of"},{"speaker":"Theresa Bailey","startTime":839.0799999999999,"endTime":841.76,"body":"the key indicators for me."},{"speaker":"Galen Low","startTime":842.11,"endTime":842.65,"body":"Fair enough."},{"speaker":"Galen Low","startTime":842.8299999999999,"endTime":846.36,"body":"When you get called in, on a"},{"speaker":"Galen Low","startTime":842.8299999999999,"endTime":846.36,"body":"team that is going into selfish"},{"speaker":"Galen Low","startTime":846.36,"endTime":849.14,"body":"mode and not in together"},{"speaker":"Galen Low","startTime":846.36,"endTime":849.14,"body":"mode, what is your first"},{"speaker":"Galen Low","startTime":849.14,"endTime":850.1999999999999,"body":"step once you get in there?"},{"speaker":"Theresa Bailey","startTime":850.6899999999999,"endTime":853.63,"body":"Well, first"},{"speaker":"Theresa Bailey","startTime":850.6899999999999,"endTime":853.63,"body":"I try to understand what's"},{"speaker":"Theresa Bailey","startTime":853.63,"endTime":856.86,"body":"going on and what's going"},{"speaker":"Theresa Bailey","startTime":853.63,"endTime":856.86,"body":"on has a lot of different"},{"speaker":"Theresa Bailey","startTime":856.86,"endTime":858.0799999999999,"body":"perspectives typically."},{"speaker":"Theresa Bailey","startTime":858.0799999999999,"endTime":860.8399999999999,"body":"So I will talk to the"},{"speaker":"Theresa Bailey","startTime":858.0799999999999,"endTime":860.8399999999999,"body":"person who's called me."},{"speaker":"Theresa Bailey","startTime":860.9399999999999,"endTime":861.9,"body":"What are you seeing?"},{"speaker":"Theresa Bailey","startTime":862.15,"endTime":864.36,"body":"But then I like to get"},{"speaker":"Theresa Bailey","startTime":862.15,"endTime":864.36,"body":"other perspectives also."},{"speaker":"Theresa Bailey","startTime":864.36,"endTime":866.26,"body":"So I might ask a couple"},{"speaker":"Theresa Bailey","startTime":864.36,"endTime":866.26,"body":"other people what they"},{"speaker":"Theresa Bailey","startTime":866.26,"endTime":869.13,"body":"think, and then we figure"},{"speaker":"Theresa Bailey","startTime":866.26,"endTime":869.13,"body":"out where they want to be."},{"speaker":"Theresa Bailey","startTime":869.29,"endTime":870.64,"body":"So where do you want to be?"},{"speaker":"Theresa Bailey","startTime":870.67,"endTime":873.61,"body":"And we talk about a plan"},{"speaker":"Theresa Bailey","startTime":870.67,"endTime":873.61,"body":"on how to get there."},{"speaker":"Theresa Bailey","startTime":873.61,"endTime":876.77,"body":"And often one of the first"},{"speaker":"Theresa Bailey","startTime":873.61,"endTime":876.77,"body":"steps is bringing people"},{"speaker":"Theresa Bailey","startTime":876.77,"endTime":879.6899999999999,"body":"together to have open"},{"speaker":"Theresa Bailey","startTime":876.77,"endTime":879.6899999999999,"body":"discussions about the challenges"},{"speaker":"Theresa Bailey","startTime":879.6899999999999,"endTime":880.89,"body":"that they're experiencing."},{"speaker":"Theresa Bailey","startTime":881.04,"endTime":883.98,"body":"And typically they won't"},{"speaker":"Theresa Bailey","startTime":881.04,"endTime":883.98,"body":"have had a chance to voice"},{"speaker":"Theresa Bailey","startTime":883.99,"endTime":887.66,"body":"some of those things prior"},{"speaker":"Theresa Bailey","startTime":883.99,"endTime":887.66,"body":"to the conversation, or maybe"},{"speaker":"Theresa Bailey","startTime":887.66,"endTime":889.4399999999999,"body":"they didn't even know that's"},{"speaker":"Theresa Bailey","startTime":887.66,"endTime":889.4399999999999,"body":"what was bothering them."},{"speaker":"Theresa Bailey","startTime":889.6899999999999,"endTime":893.06,"body":"So, it's really a focus on"},{"speaker":"Theresa Bailey","startTime":889.6899999999999,"endTime":893.06,"body":"ensuring the psychological"},{"speaker":"Theresa Bailey","startTime":893.0699999999999,"endTime":896.65,"body":"safety, which became such"},{"speaker":"Theresa Bailey","startTime":893.0699999999999,"endTime":896.65,"body":"a buzzword term through"},{"speaker":"Theresa Bailey","startTime":896.65,"endTime":898.68,"body":"the pandemic, but making"},{"speaker":"Theresa Bailey","startTime":896.65,"endTime":898.68,"body":"sure that psychological"},{"speaker":"Theresa Bailey","startTime":898.68,"endTime":900.49,"body":"safety foundation is there."},{"speaker":"Theresa Bailey","startTime":900.63,"endTime":902.9399999999999,"body":"And then it being able to"},{"speaker":"Theresa Bailey","startTime":900.63,"endTime":902.9399999999999,"body":"dig into some of the other"},{"speaker":"Theresa Bailey","startTime":902.98,"endTime":905.92,"body":"the foundation of effective"},{"speaker":"Theresa Bailey","startTime":902.98,"endTime":905.92,"body":"teams, such as structure and"},{"speaker":"Theresa Bailey","startTime":905.97,"endTime":908.16,"body":"clarity and dependability"},{"speaker":"Theresa Bailey","startTime":905.97,"endTime":908.16,"body":"and those types of things,"},{"speaker":"Theresa Bailey","startTime":908.3399999999999,"endTime":910.64,"body":"but really trying to figure"},{"speaker":"Theresa Bailey","startTime":908.3399999999999,"endTime":910.64,"body":"out what's going on first."},{"speaker":"Galen Low","startTime":911.005,"endTime":912.975,"body":"That's what makes"},{"speaker":"Galen Low","startTime":911.005,"endTime":912.975,"body":"your background so interesting,"},{"speaker":"Galen Low","startTime":912.975,"endTime":914.915,"body":"because you've got the"},{"speaker":"Galen Low","startTime":912.975,"endTime":914.915,"body":"psychology background, you've"},{"speaker":"Galen Low","startTime":914.915,"endTime":918.235,"body":"got the facilitation, you"},{"speaker":"Galen Low","startTime":914.915,"endTime":918.235,"body":"have, life coach training, and"},{"speaker":"Galen Low","startTime":918.235,"endTime":920.485,"body":"you can see how all of these"},{"speaker":"Galen Low","startTime":918.235,"endTime":920.485,"body":"things actually come together."},{"speaker":"Galen Low","startTime":920.495,"endTime":923.025,"body":"And it also shines a light on"},{"speaker":"Galen Low","startTime":920.495,"endTime":923.025,"body":"the skills, the different skills"},{"speaker":"Galen Low","startTime":923.035,"endTime":926.905,"body":"that people managers, people"},{"speaker":"Galen Low","startTime":923.035,"endTime":926.905,"body":"leaders, project managers,"},{"speaker":"Galen Low","startTime":927.295,"endTime":930.135,"body":"team members need to cultivate"},{"speaker":"Galen Low","startTime":927.295,"endTime":930.135,"body":"within themselves as well,"},{"speaker":"Galen Low","startTime":930.135,"endTime":932.555,"body":"because the thing that really"},{"speaker":"Galen Low","startTime":930.135,"endTime":932.555,"body":"stood out to me about what"},{"speaker":"Galen Low","startTime":932.5749999999999,"endTime":935.02,"body":"you said was, some of these"},{"speaker":"Galen Low","startTime":932.5749999999999,"endTime":935.02,"body":"people haven't had the chance"},{"speaker":"Galen Low","startTime":935.52,"endTime":938.68,"body":"to talk about some of these"},{"speaker":"Galen Low","startTime":935.52,"endTime":938.68,"body":"feelings that they're having,"},{"speaker":"Galen Low","startTime":938.6899999999999,"endTime":940.6899999999999,"body":"or recognize some of these"},{"speaker":"Galen Low","startTime":938.6899999999999,"endTime":940.6899999999999,"body":"feelings that they're having."},{"speaker":"Galen Low","startTime":940.91,"endTime":942.74,"body":"And I think because of the"},{"speaker":"Galen Low","startTime":940.91,"endTime":942.74,"body":"earlier thing we touched on,"},{"speaker":"Galen Low","startTime":942.74,"endTime":944.72,"body":"which is that, sometimes,"},{"speaker":"Galen Low","startTime":942.74,"endTime":944.72,"body":"especially in remote work,"},{"speaker":"Galen Low","startTime":944.73,"endTime":947.05,"body":"but even just like work"},{"speaker":"Galen Low","startTime":944.73,"endTime":947.05,"body":"today, sometimes it gets"},{"speaker":"Galen Low","startTime":947.05,"endTime":948.15,"body":"really transactional."},{"speaker":"Galen Low","startTime":948.515,"endTime":950.415,"body":"And it's okay,"},{"speaker":"Galen Low","startTime":948.515,"endTime":950.415,"body":"here's the agenda."},{"speaker":"Galen Low","startTime":950.425,"endTime":952.025,"body":"Did we achieve"},{"speaker":"Galen Low","startTime":950.425,"endTime":952.025,"body":"the meeting goals?"},{"speaker":"Galen Low","startTime":952.025,"endTime":954.595,"body":"And, it's like, when is"},{"speaker":"Galen Low","startTime":952.025,"endTime":954.595,"body":"my moment to have these"},{"speaker":"Galen Low","startTime":954.595,"endTime":958.515,"body":"conversations and to process"},{"speaker":"Galen Low","startTime":954.595,"endTime":958.515,"body":"my feelings about the work and"},{"speaker":"Galen Low","startTime":958.515,"endTime":959.915,"body":"deal with my own isolation?"},{"speaker":"Galen Low","startTime":960.165,"endTime":961.925,"body":"And also, do I need"},{"speaker":"Galen Low","startTime":960.165,"endTime":961.925,"body":"to do it alone?"},{"speaker":"Galen Low","startTime":961.935,"endTime":964.3149999999999,"body":"Is this a thing that I need"},{"speaker":"Galen Low","startTime":961.935,"endTime":964.3149999999999,"body":"to carry and solve myself?"},{"speaker":"Galen Low","startTime":964.545,"endTime":967.165,"body":"Or is this something that"},{"speaker":"Galen Low","startTime":964.545,"endTime":967.165,"body":"you know, I should raise"},{"speaker":"Galen Low","startTime":967.275,"endTime":969.525,"body":"with the team, we should have"},{"speaker":"Galen Low","startTime":967.275,"endTime":969.525,"body":"conversations about and that"},{"speaker":"Galen Low","startTime":969.525,"endTime":971.885,"body":"we should invest time to."},{"speaker":"Galen Low","startTime":971.9649999999999,"endTime":974.9449999999999,"body":"Like not a lot of organizations"},{"speaker":"Galen Low","startTime":971.9649999999999,"endTime":974.9449999999999,"body":"are going to love the idea"},{"speaker":"Galen Low","startTime":974.9449999999999,"endTime":977.685,"body":"of let's just have a, weekly"},{"speaker":"Galen Low","startTime":974.9449999999999,"endTime":977.685,"body":"Kumbaya talk about our feelings"},{"speaker":"Galen Low","startTime":977.685,"endTime":980.0749999999999,"body":"meeting and that probably"},{"speaker":"Galen Low","startTime":977.685,"endTime":980.0749999999999,"body":"isn't effective either, but"},{"speaker":"Galen Low","startTime":980.1949999999999,"endTime":982.1949999999999,"body":"just recognizing that there"},{"speaker":"Galen Low","startTime":980.1949999999999,"endTime":982.1949999999999,"body":"needs to be a space for"},{"speaker":"Galen Low","startTime":982.1949999999999,"endTime":983.275,"body":"that conversation to happen."},{"speaker":"Theresa Bailey","startTime":983.6,"endTime":984.65,"body":"Yeah,"},{"speaker":"Theresa Bailey","startTime":983.6,"endTime":984.65,"body":"there needs to be a"},{"speaker":"Theresa Bailey","startTime":984.65,"endTime":985.74,"body":"space for it to happen."},{"speaker":"Theresa Bailey","startTime":985.74,"endTime":988.06,"body":"And you can tell me if this"},{"speaker":"Theresa Bailey","startTime":985.74,"endTime":988.06,"body":"is accurate, but I would"},{"speaker":"Theresa Bailey","startTime":988.0699999999999,"endTime":991.0,"body":"think that by nature, the"},{"speaker":"Theresa Bailey","startTime":988.0699999999999,"endTime":991.0,"body":"people you're working with."},{"speaker":"Theresa Bailey","startTime":991.16,"endTime":993.3,"body":"So if you're a project"},{"speaker":"Theresa Bailey","startTime":991.16,"endTime":993.3,"body":"manager and has a client that"},{"speaker":"Theresa Bailey","startTime":993.3,"endTime":996.0699999999999,"body":"you're doing work for, you're"},{"speaker":"Theresa Bailey","startTime":993.3,"endTime":996.0699999999999,"body":"expected to be transactional."},{"speaker":"Theresa Bailey","startTime":996.12,"endTime":998.23,"body":"You're expected to not"},{"speaker":"Theresa Bailey","startTime":996.12,"endTime":998.23,"body":"necessarily take time to"},{"speaker":"Theresa Bailey","startTime":998.23,"endTime":1000.68,"body":"deal with some of these"},{"speaker":"Theresa Bailey","startTime":998.23,"endTime":1000.68,"body":"other things that absolutely"},{"speaker":"Theresa Bailey","startTime":1000.77,"endTime":1002.1,"body":"impact productivity."},{"speaker":"Theresa Bailey","startTime":1002.29,"endTime":1004.74,"body":"Every organization I go"},{"speaker":"Theresa Bailey","startTime":1002.29,"endTime":1004.74,"body":"into pretty much without"},{"speaker":"Theresa Bailey","startTime":1004.74,"endTime":1007.9599999999999,"body":"fail, they will tell me that"},{"speaker":"Theresa Bailey","startTime":1004.74,"endTime":1007.9599999999999,"body":"communication is the challenge."},{"speaker":"Theresa Bailey","startTime":1008.22,"endTime":1009.28,"body":"What does that mean though?"},{"speaker":"Theresa Bailey","startTime":1009.4599999999999,"endTime":1012.48,"body":"So taking a moment to sit"},{"speaker":"Theresa Bailey","startTime":1009.4599999999999,"endTime":1012.48,"body":"down and talk about what"},{"speaker":"Theresa Bailey","startTime":1012.48,"endTime":1014.6,"body":"communication actually"},{"speaker":"Theresa Bailey","startTime":1012.48,"endTime":1014.6,"body":"means, because you will"},{"speaker":"Theresa Bailey","startTime":1014.6,"endTime":1017.68,"body":"get 12 different answers"},{"speaker":"Theresa Bailey","startTime":1014.6,"endTime":1017.68,"body":"in a row of 12 people."},{"speaker":"Theresa Bailey","startTime":1017.85,"endTime":1019.3,"body":"So try and figure"},{"speaker":"Theresa Bailey","startTime":1017.85,"endTime":1019.3,"body":"out what that is."},{"speaker":"Theresa Bailey","startTime":1019.66,"endTime":1021.89,"body":"Sometimes that comes down"},{"speaker":"Theresa Bailey","startTime":1019.66,"endTime":1021.89,"body":"to some of those things."},{"speaker":"Theresa Bailey","startTime":1021.92,"endTime":1024.56,"body":"Well, I'm feeling left out"},{"speaker":"Theresa Bailey","startTime":1021.92,"endTime":1024.56,"body":"or I don't have the energy"},{"speaker":"Theresa Bailey","startTime":1024.56,"endTime":1027.55,"body":"to have these conversations"},{"speaker":"Theresa Bailey","startTime":1024.56,"endTime":1027.55,"body":"sometimes, but knowing that"},{"speaker":"Theresa Bailey","startTime":1027.55,"endTime":1029.88,"body":"about the people you're"},{"speaker":"Theresa Bailey","startTime":1027.55,"endTime":1029.88,"body":"working with, especially as a"},{"speaker":"Theresa Bailey","startTime":1029.88,"endTime":1032.49,"body":"project manager, I think would"},{"speaker":"Theresa Bailey","startTime":1029.88,"endTime":1032.49,"body":"probably be very informative."},{"speaker":"Galen Low","startTime":1033.035,"endTime":1033.835,"body":"Yeah, no, absolutely."},{"speaker":"Galen Low","startTime":1033.9850000000001,"endTime":1035.825,"body":"Like it's just semantics, right?"},{"speaker":"Galen Low","startTime":1035.825,"endTime":1038.9750000000001,"body":"Like I've seen it go sideways"},{"speaker":"Galen Low","startTime":1035.825,"endTime":1038.9750000000001,"body":"so many times that, from a"},{"speaker":"Galen Low","startTime":1038.9750000000001,"endTime":1041.135,"body":"communication standpoint,"},{"speaker":"Galen Low","startTime":1038.9750000000001,"endTime":1041.135,"body":"well, we've told them all"},{"speaker":"Galen Low","startTime":1041.145,"endTime":1044.615,"body":"that our goal is to achieve"},{"speaker":"Galen Low","startTime":1041.145,"endTime":1044.615,"body":"whatever this thing, right?"},{"speaker":"Galen Low","startTime":1044.675,"endTime":1045.655,"body":"And what does that thing mean?"},{"speaker":"Galen Low","startTime":1045.655,"endTime":1046.665,"body":"What does success"},{"speaker":"Galen Low","startTime":1045.655,"endTime":1046.665,"body":"really look like?"},{"speaker":"Galen Low","startTime":1046.665,"endTime":1049.605,"body":"Have we all left the meeting"},{"speaker":"Galen Low","startTime":1046.665,"endTime":1049.605,"body":"or, left the room or left"},{"speaker":"Galen Low","startTime":1049.605,"endTime":1051.985,"body":"the table with a different"},{"speaker":"Galen Low","startTime":1049.605,"endTime":1051.985,"body":"understanding of what that is"},{"speaker":"Galen Low","startTime":1052.285,"endTime":1054.675,"body":"and has it created isolation"},{"speaker":"Galen Low","startTime":1052.285,"endTime":1054.675,"body":"because we actually have"},{"speaker":"Galen Low","startTime":1054.695,"endTime":1056.7549999999999,"body":"isolated definitions of"},{"speaker":"Galen Low","startTime":1054.695,"endTime":1056.7549999999999,"body":"what we're trying to do."},{"speaker":"Galen Low","startTime":1056.925,"endTime":1059.5149999999999,"body":"And that sort of gets amplified"},{"speaker":"Galen Low","startTime":1056.925,"endTime":1059.5149999999999,"body":"as you work because you're"},{"speaker":"Galen Low","startTime":1059.5149999999999,"endTime":1061.5249999999999,"body":"like, well, I feel isolated"},{"speaker":"Galen Low","startTime":1059.5149999999999,"endTime":1061.5249999999999,"body":"from the people I'm working"},{"speaker":"Galen Low","startTime":1061.5249999999999,"endTime":1062.905,"body":"with because it all seems"},{"speaker":"Galen Low","startTime":1061.5249999999999,"endTime":1062.905,"body":"like we're trying to achieve"},{"speaker":"Galen Low","startTime":1062.935,"endTime":1065.215,"body":"something different, but I"},{"speaker":"Galen Low","startTime":1062.935,"endTime":1065.215,"body":"know what we need to achieve."},{"speaker":"Galen Low","startTime":1065.215,"endTime":1066.325,"body":"So let me just do my work."},{"speaker":"Galen Low","startTime":1066.565,"endTime":1068.785,"body":"But actually the problem"},{"speaker":"Galen Low","startTime":1066.565,"endTime":1068.785,"body":"is way higher, way higher"},{"speaker":"Galen Low","startTime":1068.785,"endTime":1069.405,"body":"than the individual."},{"speaker":"Theresa Bailey","startTime":1070.045,"endTime":1070.715,"body":"Absolutely."},{"speaker":"Theresa Bailey","startTime":1070.725,"endTime":1074.115,"body":"And I know that it's not project"},{"speaker":"Theresa Bailey","startTime":1070.725,"endTime":1074.115,"body":"manager related, but they were"},{"speaker":"Theresa Bailey","startTime":1074.115,"endTime":1077.665,"body":"all working on projects on in"},{"speaker":"Theresa Bailey","startTime":1074.115,"endTime":1077.665,"body":"this plan that I worked in and"},{"speaker":"Theresa Bailey","startTime":1077.815,"endTime":1081.395,"body":"all the different teams were"},{"speaker":"Theresa Bailey","startTime":1077.815,"endTime":1081.395,"body":"not getting along and into"},{"speaker":"Theresa Bailey","startTime":1081.415,"endTime":1082.545,"body":"communication with the issue."},{"speaker":"Theresa Bailey","startTime":1082.545,"endTime":1086.225,"body":"We realized that each 1"},{"speaker":"Theresa Bailey","startTime":1082.545,"endTime":1086.225,"body":"of the 3 teams on rotation"},{"speaker":"Theresa Bailey","startTime":1086.235,"endTime":1090.19,"body":"had a different term for"},{"speaker":"Theresa Bailey","startTime":1086.235,"endTime":1090.19,"body":"a product they were using."},{"speaker":"Theresa Bailey","startTime":1090.21,"endTime":1093.2,"body":"One used a chemical product,"},{"speaker":"Theresa Bailey","startTime":1090.21,"endTime":1093.2,"body":"one used a bag collar, and one"},{"speaker":"Theresa Bailey","startTime":1093.2,"endTime":1094.7,"body":"used like an old name for it."},{"speaker":"Theresa Bailey","startTime":1095.02,"endTime":1098.8799999999999,"body":"So when they were talking"},{"speaker":"Theresa Bailey","startTime":1095.02,"endTime":1098.8799999999999,"body":"across staff, they were totally"},{"speaker":"Theresa Bailey","startTime":1098.8799999999999,"endTime":1101.6,"body":"blowing the communication"},{"speaker":"Theresa Bailey","startTime":1098.8799999999999,"endTime":1101.6,"body":"because they were talking"},{"speaker":"Theresa Bailey","startTime":1101.6,"endTime":1103.85,"body":"about the same thing, but"},{"speaker":"Theresa Bailey","startTime":1101.6,"endTime":1103.85,"body":"not using the same language."},{"speaker":"Theresa Bailey","startTime":1104.17,"endTime":1105.73,"body":"And it was just a giant mess."},{"speaker":"Galen Low","startTime":1106.055,"endTime":1107.475,"body":"Honestly, I can"},{"speaker":"Galen Low","startTime":1106.055,"endTime":1107.475,"body":"relate to that because so"},{"speaker":"Galen Low","startTime":1107.615,"endTime":1109.905,"body":"like my world is digital"},{"speaker":"Galen Low","startTime":1107.615,"endTime":1109.905,"body":"project management and you get"},{"speaker":"Galen Low","startTime":1109.905,"endTime":1112.615,"body":"these really cross-functional"},{"speaker":"Galen Low","startTime":1109.905,"endTime":1112.615,"body":"teams that don't necessarily"},{"speaker":"Galen Low","startTime":1112.615,"endTime":1115.7549999999999,"body":"see eye to eye, you have"},{"speaker":"Galen Low","startTime":1112.615,"endTime":1115.7549999999999,"body":"the sort of stereotypical"},{"speaker":"Galen Low","startTime":1115.7749999999999,"endTime":1118.0149999999999,"body":"comparison would be, okay,"},{"speaker":"Galen Low","startTime":1115.7749999999999,"endTime":1118.0149999999999,"body":"yeah, you've got creatives"},{"speaker":"Galen Low","startTime":1118.0149999999999,"endTime":1119.135,"body":"and you've got engineers."},{"speaker":"Galen Low","startTime":1119.425,"endTime":1123.394,"body":"And they'll get into little"},{"speaker":"Galen Low","startTime":1119.425,"endTime":1123.394,"body":"tiffs, sometimes big tiffs,"},{"speaker":"Galen Low","startTime":1123.635,"endTime":1125.965,"body":"and I'm looking at it and I'm"},{"speaker":"Galen Low","startTime":1123.635,"endTime":1125.965,"body":"going, you guys are agreeing."},{"speaker":"Galen Low","startTime":1126.125,"endTime":1128.615,"body":"You're just using different"},{"speaker":"Galen Low","startTime":1126.125,"endTime":1128.615,"body":"words and you're framing things"},{"speaker":"Galen Low","startTime":1128.615,"endTime":1129.735,"body":"differently to get there."},{"speaker":"Galen Low","startTime":1129.955,"endTime":1132.5049999999999,"body":"And you already are thinking of"},{"speaker":"Galen Low","startTime":1129.955,"endTime":1132.5049999999999,"body":"yourselves as adversaries who"},{"speaker":"Galen Low","startTime":1132.5049999999999,"endTime":1133.595,"body":"won't understand one another."},{"speaker":"Galen Low","startTime":1133.605,"endTime":1135.675,"body":"But when I look at the"},{"speaker":"Galen Low","startTime":1133.605,"endTime":1135.675,"body":"conversation, I'm like, I think"},{"speaker":"Galen Low","startTime":1135.675,"endTime":1136.5049999999999,"body":"you're saying the same thing."},{"speaker":"Galen Low","startTime":1136.5049999999999,"endTime":1137.495,"body":"You're actually agreeing."},{"speaker":"Galen Low","startTime":1137.495,"endTime":1139.685,"body":"Let's like, let's get"},{"speaker":"Galen Low","startTime":1137.495,"endTime":1139.685,"body":"on the same page in"},{"speaker":"Galen Low","startTime":1139.685,"endTime":1140.7749999999999,"body":"terms of vocabulary."},{"speaker":"Galen Low","startTime":1140.785,"endTime":1143.615,"body":"And you might actually see"},{"speaker":"Galen Low","startTime":1140.785,"endTime":1143.615,"body":"that we're actually, seeing"},{"speaker":"Galen Low","startTime":1143.615,"endTime":1144.895,"body":"eye to eye more than we think."},{"speaker":"Galen Low","startTime":1145.085,"endTime":1147.985,"body":"And I think coming back to"},{"speaker":"Galen Low","startTime":1145.085,"endTime":1147.985,"body":"what you said, I agree that"},{"speaker":"Galen Low","startTime":1148.175,"endTime":1150.205,"body":"especially from a project"},{"speaker":"Galen Low","startTime":1148.175,"endTime":1150.205,"body":"management standpoint,"},{"speaker":"Galen Low","startTime":1150.335,"endTime":1152.705,"body":"it is expected that we"},{"speaker":"Galen Low","startTime":1150.335,"endTime":1152.705,"body":"are more transactional."},{"speaker":"Galen Low","startTime":1152.735,"endTime":1154.875,"body":"We are managing by influence,"},{"speaker":"Galen Low","startTime":1152.735,"endTime":1154.875,"body":"get this thing done."},{"speaker":"Galen Low","startTime":1155.035,"endTime":1157.975,"body":"Here's your scope, make sure it"},{"speaker":"Galen Low","startTime":1155.035,"endTime":1157.975,"body":"gets done on time and on budget."},{"speaker":"Galen Low","startTime":1158.235,"endTime":1162.355,"body":"But the actual art of doing"},{"speaker":"Galen Low","startTime":1158.235,"endTime":1162.355,"body":"that is these moments that"},{"speaker":"Galen Low","startTime":1162.355,"endTime":1165.345,"body":"are mostly invisible of"},{"speaker":"Galen Low","startTime":1162.355,"endTime":1165.345,"body":"showing your appreciation"},{"speaker":"Galen Low","startTime":1165.345,"endTime":1168.095,"body":"for the team or like digging"},{"speaker":"Galen Low","startTime":1165.345,"endTime":1168.095,"body":"into okay, someone's mood"},{"speaker":"Galen Low","startTime":1168.095,"endTime":1169.115,"body":"was a little bit off today."},{"speaker":"Galen Low","startTime":1169.115,"endTime":1171.5049999999999,"body":"Let's have a side conversation"},{"speaker":"Galen Low","startTime":1169.115,"endTime":1171.5049999999999,"body":"and see what's going on"},{"speaker":"Galen Low","startTime":1171.675,"endTime":1173.345,"body":"and they're not celebrated."},{"speaker":"Galen Low","startTime":1173.345,"endTime":1175.795,"body":"So no one ever talks about them,"},{"speaker":"Galen Low","startTime":1173.345,"endTime":1175.795,"body":"like I'm not going to be like,"},{"speaker":"Galen Low","startTime":1175.795,"endTime":1179.295,"body":"Oh, my win this week was, I"},{"speaker":"Galen Low","startTime":1175.795,"endTime":1179.295,"body":"spent some time, and I took one"},{"speaker":"Galen Low","startTime":1179.295,"endTime":1182.685,"body":"of my team members for a coffee"},{"speaker":"Galen Low","startTime":1179.295,"endTime":1182.685,"body":"because, they were feeling a bit"},{"speaker":"Galen Low","startTime":1182.685,"endTime":1184.425,"body":"distracted in stand up today."},{"speaker":"Galen Low","startTime":1184.6499999999999,"endTime":1186.6399999999999,"body":"And I wanted to figure out"},{"speaker":"Galen Low","startTime":1184.6499999999999,"endTime":1186.6399999999999,"body":"what's going on so that"},{"speaker":"Galen Low","startTime":1186.6499999999999,"endTime":1187.37,"body":"the work can get done."},{"speaker":"Galen Low","startTime":1187.37,"endTime":1190.55,"body":"No one's gonna applaud"},{"speaker":"Galen Low","startTime":1187.37,"endTime":1190.55,"body":"that for a project manager."},{"speaker":"Galen Low","startTime":1190.79,"endTime":1192.28,"body":"They will applaud"},{"speaker":"Galen Low","startTime":1190.79,"endTime":1192.28,"body":"the outcome though."},{"speaker":"Galen Low","startTime":1192.44,"endTime":1194.08,"body":"They'll be like, Oh, that"},{"speaker":"Galen Low","startTime":1192.44,"endTime":1194.08,"body":"person's working really well."},{"speaker":"Galen Low","startTime":1194.09,"endTime":1196.17,"body":"Like they hit a rut and then"},{"speaker":"Galen Low","startTime":1194.09,"endTime":1196.17,"body":"now they're working well."},{"speaker":"Galen Low","startTime":1196.29,"endTime":1198.55,"body":"Whatever you did, good job."},{"speaker":"Galen Low","startTime":1198.71,"endTime":1201.31,"body":"But it's not really that"},{"speaker":"Galen Low","startTime":1198.71,"endTime":1201.31,"body":"known thing of Oh yeah,"},{"speaker":"Galen Low","startTime":1201.31,"endTime":1203.73,"body":"your skillset is actually"},{"speaker":"Galen Low","startTime":1201.31,"endTime":1203.73,"body":"quite a human skillset."},{"speaker":"Galen Low","startTime":1203.92,"endTime":1206.6399999999999,"body":"And getting good work out"},{"speaker":"Galen Low","startTime":1203.92,"endTime":1206.6399999999999,"body":"of people is quite a human"},{"speaker":"Galen Low","startTime":1206.67,"endTime":1209.31,"body":"skill, much more than,"},{"speaker":"Galen Low","startTime":1206.67,"endTime":1209.31,"body":"just cracking the whip and"},{"speaker":"Galen Low","startTime":1209.31,"endTime":1212.0149999999999,"body":"checking things off of a"},{"speaker":"Galen Low","startTime":1209.31,"endTime":1212.0149999999999,"body":"list and being transactional."},{"speaker":"Galen Low","startTime":1212.225,"endTime":1214.985,"body":"And I think just that"},{"speaker":"Galen Low","startTime":1212.225,"endTime":1214.985,"body":"appreciation, just in our work"},{"speaker":"Galen Low","startTime":1215.0149999999999,"endTime":1219.415,"body":"culture, I think could go a long"},{"speaker":"Galen Low","startTime":1215.0149999999999,"endTime":1219.415,"body":"way because that is the work."},{"speaker":"Galen Low","startTime":1219.5049999999999,"endTime":1220.155,"body":"You know what I mean,"},{"speaker":"Theresa Bailey","startTime":1220.205,"endTime":1221.085,"body":"yeah, it is."},{"speaker":"Theresa Bailey","startTime":1221.085,"endTime":1223.385,"body":"As long as we humans are"},{"speaker":"Theresa Bailey","startTime":1221.085,"endTime":1223.385,"body":"still working, that is the"},{"speaker":"Theresa Bailey","startTime":1223.385,"endTime":1224.745,"body":"work and that is the magic."},{"speaker":"Theresa Bailey","startTime":1224.7549999999999,"endTime":1227.385,"body":"And when you were talking about,"},{"speaker":"Theresa Bailey","startTime":1224.7549999999999,"endTime":1227.385,"body":"I think it was, you were talking"},{"speaker":"Theresa Bailey","startTime":1227.395,"endTime":1228.605,"body":"about creatives and engineers."},{"speaker":"Theresa Bailey","startTime":1228.635,"endTime":1232.825,"body":"And so when you have that"},{"speaker":"Theresa Bailey","startTime":1228.635,"endTime":1232.825,"body":"realization amongst the"},{"speaker":"Theresa Bailey","startTime":1232.845,"endTime":1235.995,"body":"two groups, you can just"},{"speaker":"Theresa Bailey","startTime":1232.845,"endTime":1235.995,"body":"see people relax, their"},{"speaker":"Theresa Bailey","startTime":1235.995,"endTime":1238.745,"body":"shoulders come down, they sit"},{"speaker":"Theresa Bailey","startTime":1235.995,"endTime":1238.745,"body":"back and they're like, uhh."},{"speaker":"Theresa Bailey","startTime":1239.175,"endTime":1242.565,"body":"And then they're able to form"},{"speaker":"Theresa Bailey","startTime":1239.175,"endTime":1242.565,"body":"new relationships where they"},{"speaker":"Theresa Bailey","startTime":1242.565,"endTime":1245.625,"body":"can be more innovative and"},{"speaker":"Theresa Bailey","startTime":1242.565,"endTime":1245.625,"body":"creative and their energy"},{"speaker":"Theresa Bailey","startTime":1245.625,"endTime":1248.385,"body":"can go towards that rather"},{"speaker":"Theresa Bailey","startTime":1245.625,"endTime":1248.385,"body":"than defending their stance."},{"speaker":"Theresa Bailey","startTime":1248.685,"endTime":1251.655,"body":"And I think that's what"},{"speaker":"Theresa Bailey","startTime":1248.685,"endTime":1251.655,"body":"happens when we start working"},{"speaker":"Theresa Bailey","startTime":1251.66,"endTime":1254.955,"body":"on our own, is we don't"},{"speaker":"Theresa Bailey","startTime":1251.66,"endTime":1254.955,"body":"have the opportunities to"},{"speaker":"Theresa Bailey","startTime":1254.985,"endTime":1258.245,"body":"relax our shoulders and"},{"speaker":"Theresa Bailey","startTime":1254.985,"endTime":1258.245,"body":"work towards something in"},{"speaker":"Theresa Bailey","startTime":1258.245,"endTime":1261.585,"body":"the same way that we do if"},{"speaker":"Theresa Bailey","startTime":1258.245,"endTime":1261.585,"body":"we're always disconnected and"},{"speaker":"Theresa Bailey","startTime":1261.585,"endTime":1263.065,"body":"just isolated by ourselves."},{"speaker":"Galen Low","startTime":1263.5249999999999,"endTime":1265.315,"body":"I like the connection"},{"speaker":"Galen Low","startTime":1263.5249999999999,"endTime":1265.315,"body":"you drew there as well."},{"speaker":"Galen Low","startTime":1265.315,"endTime":1268.0249999999999,"body":"I want to dig into it"},{"speaker":"Galen Low","startTime":1265.315,"endTime":1268.0249999999999,"body":"about this notion of being"},{"speaker":"Galen Low","startTime":1268.035,"endTime":1270.315,"body":"creative, being innovative."},{"speaker":"Galen Low","startTime":1270.7649999999999,"endTime":1274.105,"body":"Almost as an outcome of feeling"},{"speaker":"Galen Low","startTime":1270.7649999999999,"endTime":1274.105,"body":"safe, like psychologically"},{"speaker":"Galen Low","startTime":1274.105,"endTime":1276.245,"body":"safe, relaxed as a team."},{"speaker":"Galen Low","startTime":1276.395,"endTime":1278.875,"body":"Would you say that's one"},{"speaker":"Galen Low","startTime":1276.395,"endTime":1278.875,"body":"of the main benefits of"},{"speaker":"Galen Low","startTime":1278.875,"endTime":1281.625,"body":"having a team that feels,"},{"speaker":"Galen Low","startTime":1278.875,"endTime":1281.625,"body":"you know, \"connected\"?"},{"speaker":"Theresa Bailey","startTime":1282.035,"endTime":1283.955,"body":"Yeah, I"},{"speaker":"Theresa Bailey","startTime":1282.035,"endTime":1283.955,"body":"think that that's key."},{"speaker":"Theresa Bailey","startTime":1283.955,"endTime":1287.2749999999999,"body":"And if you think about"},{"speaker":"Theresa Bailey","startTime":1283.955,"endTime":1287.2749999999999,"body":"Google's study that they"},{"speaker":"Theresa Bailey","startTime":1287.2749999999999,"endTime":1289.76,"body":"did, Project Aristotle,"},{"speaker":"Theresa Bailey","startTime":1287.2749999999999,"endTime":1289.76,"body":"where they came up with five"},{"speaker":"Theresa Bailey","startTime":1289.76,"endTime":1291.1299999999999,"body":"components of effective teams."},{"speaker":"Theresa Bailey","startTime":1291.25,"endTime":1293.1299999999999,"body":"It was impact meeting,"},{"speaker":"Theresa Bailey","startTime":1291.25,"endTime":1293.1299999999999,"body":"dependability,"},{"speaker":"Theresa Bailey","startTime":1293.1299999999999,"endTime":1294.07,"body":"structure, and clarity."},{"speaker":"Theresa Bailey","startTime":1294.09,"endTime":1296.6,"body":"And the fifth and by far"},{"speaker":"Theresa Bailey","startTime":1294.09,"endTime":1296.6,"body":"most important one was"},{"speaker":"Theresa Bailey","startTime":1296.61,"endTime":1300.24,"body":"psychological safety and"},{"speaker":"Theresa Bailey","startTime":1296.61,"endTime":1300.24,"body":"making sure that people felt"},{"speaker":"Theresa Bailey","startTime":1300.34,"endTime":1305.06,"body":"that safety and being able"},{"speaker":"Theresa Bailey","startTime":1300.34,"endTime":1305.06,"body":"to express themselves freely"},{"speaker":"Theresa Bailey","startTime":1305.06,"endTime":1308.6,"body":"without feeling repercussed"},{"speaker":"Theresa Bailey","startTime":1305.06,"endTime":1308.6,"body":"or being made fun of, or they"},{"speaker":"Theresa Bailey","startTime":1308.6,"endTime":1309.41,"body":"were going to be punished."},{"speaker":"Theresa Bailey","startTime":1309.47,"endTime":1310.83,"body":"That's the key to all of it."},{"speaker":"Theresa Bailey","startTime":1310.85,"endTime":1314.22,"body":"And if you can create that,"},{"speaker":"Theresa Bailey","startTime":1310.85,"endTime":1314.22,"body":"whether it's hybrid or remote"},{"speaker":"Theresa Bailey","startTime":1314.23,"endTime":1318.795,"body":"or in person, then you're"},{"speaker":"Theresa Bailey","startTime":1314.23,"endTime":1318.795,"body":"10 times ahead of the place"},{"speaker":"Theresa Bailey","startTime":1318.795,"endTime":1320.955,"body":"you would be if you hadn't"},{"speaker":"Theresa Bailey","startTime":1318.795,"endTime":1320.955,"body":"been able to create it."},{"speaker":"Galen Low","startTime":1321.215,"endTime":1323.455,"body":"You had mentioned"},{"speaker":"Galen Low","startTime":1321.215,"endTime":1323.455,"body":"that psychological safety"},{"speaker":"Galen Low","startTime":1323.565,"endTime":1324.745,"body":"had become a buzzword."},{"speaker":"Galen Low","startTime":1324.785,"endTime":1325.855,"body":"And I tend to agree."},{"speaker":"Galen Low","startTime":1325.855,"endTime":1326.735,"body":"I think it was everywhere."},{"speaker":"Galen Low","startTime":1326.735,"endTime":1329.385,"body":"And I think because it was"},{"speaker":"Galen Low","startTime":1326.735,"endTime":1329.385,"body":"everywhere, it got stigmatized"},{"speaker":"Galen Low","startTime":1329.385,"endTime":1332.925,"body":"as, especially, from a corporate"},{"speaker":"Galen Low","startTime":1329.385,"endTime":1332.925,"body":"lens of Oh, now we need to"},{"speaker":"Galen Low","startTime":1332.925,"endTime":1336.125,"body":"like, spend all this time"},{"speaker":"Galen Low","startTime":1332.925,"endTime":1336.125,"body":"taking care of people and"},{"speaker":"Galen Low","startTime":1336.285,"endTime":1337.435,"body":"talking about their feelings."},{"speaker":"Galen Low","startTime":1337.555,"endTime":1340.715,"body":"And a lot of people were like,"},{"speaker":"Galen Low","startTime":1337.555,"endTime":1340.715,"body":"had a very negative reaction"},{"speaker":"Galen Low","startTime":1340.725,"endTime":1344.345,"body":"to this what they saw as an"},{"speaker":"Galen Low","startTime":1340.725,"endTime":1344.345,"body":"additional layer of something"},{"speaker":"Galen Low","startTime":1344.345,"endTime":1346.845,"body":"they didn't quite believe"},{"speaker":"Galen Low","startTime":1344.345,"endTime":1346.845,"body":"in, but I guess that's the"},{"speaker":"Galen Low","startTime":1346.845,"endTime":1350.915,"body":"trend now, so I guess we need"},{"speaker":"Galen Low","startTime":1346.845,"endTime":1350.915,"body":"to do it, but love that sort"},{"speaker":"Galen Low","startTime":1350.915,"endTime":1353.435,"body":"of connection across, right?"},{"speaker":"Galen Low","startTime":1353.435,"endTime":1355.55,"body":"It's well, I don't know"},{"speaker":"Galen Low","startTime":1353.435,"endTime":1355.55,"body":"if we always talk so much"},{"speaker":"Galen Low","startTime":1355.56,"endTime":1357.95,"body":"about why psychological"},{"speaker":"Galen Low","startTime":1355.56,"endTime":1357.95,"body":"safety, because now it's just"},{"speaker":"Galen Low","startTime":1357.95,"endTime":1359.16,"body":"like box we need to take."},{"speaker":"Galen Low","startTime":1359.3999999999999,"endTime":1361.08,"body":"It's Oh, I got to create"},{"speaker":"Galen Low","startTime":1359.3999999999999,"endTime":1361.08,"body":"a psychologically safe"},{"speaker":"Galen Low","startTime":1361.08,"endTime":1363.73,"body":"environment for my people,"},{"speaker":"Galen Low","startTime":1361.08,"endTime":1363.73,"body":"for my team, I guess we'll"},{"speaker":"Galen Low","startTime":1363.73,"endTime":1364.69,"body":"have snacks or something."},{"speaker":"Galen Low","startTime":1364.69,"endTime":1364.8999999999999,"body":"Right?"},{"speaker":"Galen Low","startTime":1364.8999999999999,"endTime":1366.87,"body":"Like I'll tell people they"},{"speaker":"Galen Low","startTime":1364.8999999999999,"endTime":1366.87,"body":"can just say anything to"},{"speaker":"Galen Low","startTime":1366.87,"endTime":1367.69,"body":"me and that should do it."},{"speaker":"Galen Low","startTime":1367.69,"endTime":1367.95,"body":"Right?"},{"speaker":"Galen Low","startTime":1368.2,"endTime":1370.8899999999999,"body":"But I don't know if everyone"},{"speaker":"Galen Low","startTime":1368.2,"endTime":1370.8899999999999,"body":"always connects the dots to"},{"speaker":"Galen Low","startTime":1370.8899999999999,"endTime":1372.84,"body":"like, how that safety, right?"},{"speaker":"Galen Low","startTime":1372.84,"endTime":1375.25,"body":"Project Aristotle, like you"},{"speaker":"Galen Low","startTime":1372.84,"endTime":1375.25,"body":"talked about, how that safety"},{"speaker":"Galen Low","startTime":1375.25,"endTime":1377.83,"body":"translates into better work?"},{"speaker":"Galen Low","startTime":1377.93,"endTime":1380.3899999999999,"body":"And I think what's nice about"},{"speaker":"Galen Low","startTime":1377.93,"endTime":1380.3899999999999,"body":"the bridge you created there"},{"speaker":"Galen Low","startTime":1380.3899999999999,"endTime":1383.12,"body":"is well, if you feel safe,"},{"speaker":"Galen Low","startTime":1380.3899999999999,"endTime":1383.12,"body":"you can be more creative,"},{"speaker":"Galen Low","startTime":1383.12,"endTime":1385.44,"body":"you can be more innovative"},{"speaker":"Galen Low","startTime":1383.12,"endTime":1385.44,"body":"because you feel, safer to"},{"speaker":"Galen Low","startTime":1385.44,"endTime":1387.79,"body":"speak up about those ideas"},{"speaker":"Galen Low","startTime":1385.44,"endTime":1387.79,"body":"you have in your head because"},{"speaker":"Galen Low","startTime":1387.79,"endTime":1388.99,"body":"we are creative human beings."},{"speaker":"Galen Low","startTime":1389.22,"endTime":1392.83,"body":"And then that produces better"},{"speaker":"Galen Low","startTime":1389.22,"endTime":1392.83,"body":"ideas that fuel into the work"},{"speaker":"Galen Low","startTime":1392.83,"endTime":1395.46,"body":"rather than just keeping on"},{"speaker":"Galen Low","startTime":1392.83,"endTime":1395.46,"body":"doing a thing over and over"},{"speaker":"Galen Low","startTime":1395.46,"endTime":1397.01,"body":"again because that's the"},{"speaker":"Galen Low","startTime":1395.46,"endTime":1397.01,"body":"way we've always done it."},{"speaker":"Theresa Bailey","startTime":1397.36,"endTime":1398.06,"body":"Absolutely."},{"speaker":"Theresa Bailey","startTime":1398.06,"endTime":1402.45,"body":"And I think the one thing is"},{"speaker":"Theresa Bailey","startTime":1398.06,"endTime":1402.45,"body":"that if you don't have a place"},{"speaker":"Theresa Bailey","startTime":1402.45,"endTime":1406.25,"body":"where people can speak up, they"},{"speaker":"Theresa Bailey","startTime":1402.45,"endTime":1406.25,"body":"will see mistakes in the work"},{"speaker":"Theresa Bailey","startTime":1406.25,"endTime":1409.1,"body":"that is going ahead, but not"},{"speaker":"Theresa Bailey","startTime":1406.25,"endTime":1409.1,"body":"say anything, because they'll"},{"speaker":"Theresa Bailey","startTime":1409.2,"endTime":1412.27,"body":"be willing to watch you crash"},{"speaker":"Theresa Bailey","startTime":1409.2,"endTime":1412.27,"body":"and burn with the decision that"},{"speaker":"Theresa Bailey","startTime":1412.27,"endTime":1414.35,"body":"you've made, if they're not"},{"speaker":"Theresa Bailey","startTime":1412.27,"endTime":1414.35,"body":"willing to speak up about it."},{"speaker":"Theresa Bailey","startTime":1414.41,"endTime":1416.68,"body":"And I've seen that happen"},{"speaker":"Theresa Bailey","startTime":1414.41,"endTime":1416.68,"body":"a few times before well, I"},{"speaker":"Theresa Bailey","startTime":1416.68,"endTime":1418.91,"body":"don't know, AP doesn't want"},{"speaker":"Theresa Bailey","startTime":1416.68,"endTime":1418.91,"body":"me to say anything, so I'm"},{"speaker":"Theresa Bailey","startTime":1418.91,"endTime":1419.96,"body":"not going to say anything."},{"speaker":"Theresa Bailey","startTime":1420.11,"endTime":1421.8799999999999,"body":"And then you know"},{"speaker":"Theresa Bailey","startTime":1420.11,"endTime":1421.8799999999999,"body":"that it goes off."},{"speaker":"Theresa Bailey","startTime":1422.18,"endTime":1423.81,"body":"So that's one of"},{"speaker":"Theresa Bailey","startTime":1422.18,"endTime":1423.81,"body":"the repercussions."},{"speaker":"Theresa Bailey","startTime":1424.06,"endTime":1427.2649999999999,"body":"But I do think that to"},{"speaker":"Theresa Bailey","startTime":1424.06,"endTime":1427.2649999999999,"body":"your point, I don't like"},{"speaker":"Theresa Bailey","startTime":1427.2649999999999,"endTime":1429.365,"body":"to talk about psychological"},{"speaker":"Theresa Bailey","startTime":1427.2649999999999,"endTime":1429.365,"body":"safety other than to"},{"speaker":"Theresa Bailey","startTime":1429.365,"endTime":1430.935,"body":"provide it as a construct."},{"speaker":"Theresa Bailey","startTime":1431.105,"endTime":1434.535,"body":"I don't see it as a checkbox"},{"speaker":"Theresa Bailey","startTime":1431.105,"endTime":1434.535,"body":"that you want to check"},{"speaker":"Theresa Bailey","startTime":1434.535,"endTime":1437.615,"body":"off because I think it's"},{"speaker":"Theresa Bailey","startTime":1434.535,"endTime":1437.615,"body":"more about being human and"},{"speaker":"Theresa Bailey","startTime":1437.615,"endTime":1438.745,"body":"developing relationships."},{"speaker":"Theresa Bailey","startTime":1438.915,"endTime":1441.665,"body":"And I think the nuance is"},{"speaker":"Theresa Bailey","startTime":1438.915,"endTime":1441.665,"body":"the same as when people"},{"speaker":"Theresa Bailey","startTime":1441.665,"endTime":1445.315,"body":"talk about networking, that"},{"speaker":"Theresa Bailey","startTime":1441.665,"endTime":1445.315,"body":"sends shivers down my spine."},{"speaker":"Theresa Bailey","startTime":1445.315,"endTime":1448.635,"body":"I don't want to network,"},{"speaker":"Theresa Bailey","startTime":1445.315,"endTime":1448.635,"body":"but I do like to meet people"},{"speaker":"Theresa Bailey","startTime":1448.635,"endTime":1451.155,"body":"and understand their ideas"},{"speaker":"Theresa Bailey","startTime":1448.635,"endTime":1451.155,"body":"and build relationships."},{"speaker":"Theresa Bailey","startTime":1451.415,"endTime":1452.665,"body":"Those are two different things."},{"speaker":"Theresa Bailey","startTime":1452.935,"endTime":1456.625,"body":"So it's like psychological"},{"speaker":"Theresa Bailey","startTime":1452.935,"endTime":1456.625,"body":"safety might be to networking"},{"speaker":"Theresa Bailey","startTime":1456.735,"endTime":1460.605,"body":"as building community is to"},{"speaker":"Theresa Bailey","startTime":1456.735,"endTime":1460.605,"body":"building relationships, right?"},{"speaker":"Theresa Bailey","startTime":1460.605,"endTime":1461.995,"body":"Like I might've"},{"speaker":"Theresa Bailey","startTime":1460.605,"endTime":1461.995,"body":"got those reversed."},{"speaker":"Theresa Bailey","startTime":1462.345,"endTime":1465.405,"body":"There's a nuance of"},{"speaker":"Theresa Bailey","startTime":1462.345,"endTime":1465.405,"body":"humanness and genuineness and"},{"speaker":"Theresa Bailey","startTime":1465.405,"endTime":1467.955,"body":"authenticity that needs to"},{"speaker":"Theresa Bailey","startTime":1465.405,"endTime":1467.955,"body":"be brought to the process."},{"speaker":"Galen Low","startTime":1468.7549999999999,"endTime":1469.215,"body":"I love that."},{"speaker":"Galen Low","startTime":1469.215,"endTime":1471.5149999999999,"body":"Isn't that such a human"},{"speaker":"Galen Low","startTime":1469.215,"endTime":1471.5149999999999,"body":"thing to create an icky"},{"speaker":"Galen Low","startTime":1471.5249999999999,"endTime":1475.864,"body":"framework from something so"},{"speaker":"Galen Low","startTime":1471.5249999999999,"endTime":1475.864,"body":"organic and natural, right?"},{"speaker":"Galen Low","startTime":1475.865,"endTime":1477.985,"body":"So that when then we can"},{"speaker":"Galen Low","startTime":1475.865,"endTime":1477.985,"body":"stigmatize it and have"},{"speaker":"Galen Low","startTime":1477.985,"endTime":1480.385,"body":"arguments about it, whereas"},{"speaker":"Galen Low","startTime":1477.985,"endTime":1480.385,"body":"actually it's just core to"},{"speaker":"Galen Low","startTime":1480.385,"endTime":1482.625,"body":"what we do, building community,"},{"speaker":"Galen Low","startTime":1480.385,"endTime":1482.625,"body":"building relationships."},{"speaker":"Theresa Bailey","startTime":1482.995,"endTime":1483.585,"body":"That's right."},{"speaker":"Theresa Bailey","startTime":1483.615,"endTime":1483.945,"body":"Yeah."},{"speaker":"Theresa Bailey","startTime":1483.945,"endTime":1487.055,"body":"And I think all of those things"},{"speaker":"Theresa Bailey","startTime":1483.945,"endTime":1487.055,"body":"back to your point, they make"},{"speaker":"Theresa Bailey","startTime":1487.055,"endTime":1491.01,"body":"you more productive as a project"},{"speaker":"Theresa Bailey","startTime":1487.055,"endTime":1491.01,"body":"manager and working with the"},{"speaker":"Theresa Bailey","startTime":1491.01,"endTime":1493.77,"body":"people that you're working"},{"speaker":"Theresa Bailey","startTime":1491.01,"endTime":1493.77,"body":"with, because people are able"},{"speaker":"Theresa Bailey","startTime":1493.77,"endTime":1496.51,"body":"to speak up with their new"},{"speaker":"Theresa Bailey","startTime":1493.77,"endTime":1496.51,"body":"ideas, maybe better ideas."},{"speaker":"Theresa Bailey","startTime":1496.51,"endTime":1499.75,"body":"They're going to help you find"},{"speaker":"Theresa Bailey","startTime":1496.51,"endTime":1499.75,"body":"where you're going off track."},{"speaker":"Theresa Bailey","startTime":1499.86,"endTime":1501.6,"body":"They're going to want"},{"speaker":"Theresa Bailey","startTime":1499.86,"endTime":1501.6,"body":"to find solutions."},{"speaker":"Theresa Bailey","startTime":1501.6,"endTime":1504.84,"body":"They're going to get excited"},{"speaker":"Theresa Bailey","startTime":1501.6,"endTime":1504.84,"body":"about finding new ways of doing"},{"speaker":"Theresa Bailey","startTime":1504.86,"endTime":1506.21,"body":"things that they didn't before."},{"speaker":"Theresa Bailey","startTime":1506.22,"endTime":1508.31,"body":"And if you do not feel"},{"speaker":"Theresa Bailey","startTime":1506.22,"endTime":1508.31,"body":"comfortable with the people"},{"speaker":"Theresa Bailey","startTime":1508.31,"endTime":1510.77,"body":"you're working with, or you"},{"speaker":"Theresa Bailey","startTime":1508.31,"endTime":1510.77,"body":"dread working with people on"},{"speaker":"Theresa Bailey","startTime":1510.77,"endTime":1512.87,"body":"a project, you're not going to"},{"speaker":"Theresa Bailey","startTime":1510.77,"endTime":1512.87,"body":"have that same excitement and"},{"speaker":"Theresa Bailey","startTime":1512.87,"endTime":1513.97,"body":"it's not going to be the same."},{"speaker":"Galen Low","startTime":1514.28,"endTime":1514.82,"body":"Love that."},{"speaker":"Galen Low","startTime":1515.1399999999999,"endTime":1517.87,"body":"Last question for me really"},{"speaker":"Galen Low","startTime":1515.1399999999999,"endTime":1517.87,"body":"is, carrying it all forward."},{"speaker":"Galen Low","startTime":1518.27,"endTime":1520.05,"body":"So we've got listeners"},{"speaker":"Galen Low","startTime":1518.27,"endTime":1520.05,"body":"who are sort of project"},{"speaker":"Galen Low","startTime":1520.08,"endTime":1522.6499999999999,"body":"managers or people leaders,"},{"speaker":"Galen Low","startTime":1520.08,"endTime":1522.6499999999999,"body":"middle management and"},{"speaker":"Galen Low","startTime":1522.66,"endTime":1523.33,"body":"they're sold on this."},{"speaker":"Galen Low","startTime":1523.33,"endTime":1525.95,"body":"They understand that this is"},{"speaker":"Galen Low","startTime":1523.33,"endTime":1525.95,"body":"going to have, the right impact"},{"speaker":"Galen Low","startTime":1525.96,"endTime":1528.91,"body":"to the work, but they're working"},{"speaker":"Galen Low","startTime":1525.96,"endTime":1528.91,"body":"in an organization that is a"},{"speaker":"Galen Low","startTime":1528.91,"endTime":1530.2,"body":"little bit resistant to this."},{"speaker":"Galen Low","startTime":1530.6299999999999,"endTime":1534.56,"body":"How would you arm them with an"},{"speaker":"Galen Low","startTime":1530.6299999999999,"endTime":1534.56,"body":"argument to find that balance"},{"speaker":"Galen Low","startTime":1534.8799999999999,"endTime":1538.1399999999999,"body":"between investing in people"},{"speaker":"Galen Low","startTime":1534.8799999999999,"endTime":1538.1399999999999,"body":"and their mental and physical"},{"speaker":"Galen Low","startTime":1538.1399999999999,"endTime":1540.91,"body":"health and this notion of"},{"speaker":"Galen Low","startTime":1538.1399999999999,"endTime":1540.91,"body":"connectedness and just, getting"},{"speaker":"Galen Low","startTime":1540.91,"endTime":1543.66,"body":"the work done without making"},{"speaker":"Galen Low","startTime":1540.91,"endTime":1543.66,"body":"sacrifices in the business?"},{"speaker":"Theresa Bailey","startTime":1543.91,"endTime":1546.08,"body":"Well, one"},{"speaker":"Theresa Bailey","startTime":1543.91,"endTime":1546.08,"body":"of the first, if you want"},{"speaker":"Theresa Bailey","startTime":1546.08,"endTime":1549.3799999999999,"body":"data, I would look at that"},{"speaker":"Theresa Bailey","startTime":1546.08,"endTime":1549.3799999999999,"body":"surgeon general report because"},{"speaker":"Theresa Bailey","startTime":1549.44,"endTime":1554.26,"body":"disconnection loneliness is"},{"speaker":"Theresa Bailey","startTime":1549.44,"endTime":1554.26,"body":"related to increases in every"},{"speaker":"Theresa Bailey","startTime":1554.26,"endTime":1559.26,"body":"type of illness, which impacts"},{"speaker":"Theresa Bailey","startTime":1554.26,"endTime":1559.26,"body":"absenteeism and people leaving"},{"speaker":"Theresa Bailey","startTime":1559.26,"endTime":1561.6,"body":"and your health benefits"},{"speaker":"Theresa Bailey","startTime":1559.26,"endTime":1561.6,"body":"that you're paying out, all"},{"speaker":"Theresa Bailey","startTime":1561.6,"endTime":1564.8,"body":"of that stuff, like there's"},{"speaker":"Theresa Bailey","startTime":1561.6,"endTime":1564.8,"body":"direct research to show that."},{"speaker":"Theresa Bailey","startTime":1564.8899999999999,"endTime":1569.07,"body":"So if you can't get behind"},{"speaker":"Theresa Bailey","startTime":1564.8899999999999,"endTime":1569.07,"body":"that, then you have to think"},{"speaker":"Theresa Bailey","startTime":1569.07,"endTime":1572.94,"body":"about what it feels like for"},{"speaker":"Theresa Bailey","startTime":1569.07,"endTime":1572.94,"body":"you to be in a place where"},{"speaker":"Theresa Bailey","startTime":1572.98,"endTime":1574.31,"body":"people don't like each other."},{"speaker":"Theresa Bailey","startTime":1574.42,"endTime":1577.6499999999999,"body":"People are going to leave, but"},{"speaker":"Theresa Bailey","startTime":1574.42,"endTime":1577.6499999999999,"body":"also it's adding to your stress."},{"speaker":"Theresa Bailey","startTime":1577.94,"endTime":1580.47,"body":"And so there's tons"},{"speaker":"Theresa Bailey","startTime":1577.94,"endTime":1580.47,"body":"of research out there."},{"speaker":"Theresa Bailey","startTime":1580.67,"endTime":1583.19,"body":"But also you can tell how"},{"speaker":"Theresa Bailey","startTime":1580.67,"endTime":1583.19,"body":"you're feeling and I would just"},{"speaker":"Theresa Bailey","startTime":1583.22,"endTime":1586.52,"body":"ask the other people involved"},{"speaker":"Theresa Bailey","startTime":1583.22,"endTime":1586.52,"body":"around you get as much input"},{"speaker":"Theresa Bailey","startTime":1586.56,"endTime":1589.98,"body":"as you can about how people are"},{"speaker":"Theresa Bailey","startTime":1586.56,"endTime":1589.98,"body":"feeling and I think that ends up"},{"speaker":"Theresa Bailey","startTime":1589.98,"endTime":1594.23,"body":"providing the justification for"},{"speaker":"Theresa Bailey","startTime":1589.98,"endTime":1594.23,"body":"doing more work around building"},{"speaker":"Theresa Bailey","startTime":1594.25,"endTime":1595.56,"body":"community and connection."},{"speaker":"Galen Low","startTime":1595.94,"endTime":1596.27,"body":"Boom."},{"speaker":"Galen Low","startTime":1596.6,"endTime":1597.1,"body":"I love that."},{"speaker":"Galen Low","startTime":1597.49,"endTime":1599.52,"body":"Theresa, thank you so"},{"speaker":"Galen Low","startTime":1597.49,"endTime":1599.52,"body":"much for joining me today."},{"speaker":"Galen Low","startTime":1599.56,"endTime":1600.73,"body":"This has been a lot of fun."},{"speaker":"Galen Low","startTime":1600.78,"endTime":1602.16,"body":"Always great chatting with you."},{"speaker":"Theresa Bailey","startTime":1602.42,"endTime":1603.1,"body":"You as well."},{"speaker":"Theresa Bailey","startTime":1603.1,"endTime":1604.1,"body":"Thank you so much."},{"speaker":"Theresa Bailey","startTime":1604.1499999999999,"endTime":1605.93,"body":"As you can see, I love"},{"speaker":"Theresa Bailey","startTime":1604.1499999999999,"endTime":1605.93,"body":"talking about this stuff,"},{"speaker":"Theresa Bailey","startTime":1605.96,"endTime":1606.84,"body":"so I could do it all day."},{"speaker":"Galen Low","startTime":1607.42,"endTime":1609.02,"body":"Alright"},{"speaker":"Galen Low","startTime":1607.42,"endTime":1609.02,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":1609.16,"endTime":1611.26,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":1609.16,"endTime":1611.26,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":1611.26,"endTime":1613.66,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":1611.26,"endTime":1613.66,"body":"project management champions,"},{"speaker":"Galen Low","startTime":1613.82,"endTime":1614.8799999999999,"body":"come join our collective."},{"speaker":"Galen Low","startTime":1615.04,"endTime":1618.6299999999999,"body":"Head on over to"},{"speaker":"Galen Low","startTime":1615.04,"endTime":1618.6299999999999,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":1618.6499999999999,"endTime":1619.24,"body":"to learn more."},{"speaker":"Galen Low","startTime":1619.24,"endTime":1621.7,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":1619.24,"endTime":1621.7,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":1621.7,"endTime":1624.61,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":1621.7,"endTime":1624.61,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":1625.3799999999999,"endTime":1627.51,"body":"Until next time,"},{"speaker":"Galen Low","startTime":1625.3799999999999,"endTime":1627.51,"body":"thanks for listening."}]}