{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.1,"endTime":28.25,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.1,"endTime":28.25,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.28,"endTime":30.8,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.28,"endTime":30.8,"body":"The Digital Project Manager."},{"speaker":"Galen Low","startTime":31.11,"endTime":33.719,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.11,"endTime":33.719,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.74,"endTime":35.859,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.74,"endTime":35.859,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.869,"endTime":38.519000000000005,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":35.869,"endTime":38.519000000000005,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.55,"endTime":40.17,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.609,"endTime":42.629000000000005,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.609,"endTime":42.629000000000005,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.629000000000005,"endTime":45.039,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":45.06,"endTime":51.05,"body":"Today, we are talking about"},{"speaker":"Galen Low","startTime":45.06,"endTime":51.05,"body":"international collaboration and"},{"speaker":"Galen Low","startTime":51.05,"endTime":55.14,"body":"how to develop high-performing,"},{"speaker":"Galen Low","startTime":51.05,"endTime":55.14,"body":"distributed project teams that"},{"speaker":"Galen Low","startTime":55.14,"endTime":57.1,"body":"span multiple work cultures."},{"speaker":"Galen Low","startTime":57.480000000000004,"endTime":59.68,"body":"With me today are two movers"},{"speaker":"Galen Low","startTime":57.480000000000004,"endTime":59.68,"body":"and shakers from the world"},{"speaker":"Galen Low","startTime":59.68,"endTime":62.219,"body":"of international project"},{"speaker":"Galen Low","startTime":59.68,"endTime":62.219,"body":"management, Yasmina Khelifi"},{"speaker":"Galen Low","startTime":62.370000000000005,"endTime":63.86,"body":"and Mayte Mata Sivera."},{"speaker":"Galen Low","startTime":64.34,"endTime":66.309,"body":"Yasmina is a France-based"},{"speaker":"Galen Low","startTime":64.34,"endTime":66.309,"body":"senior project manager in"},{"speaker":"Galen Low","startTime":66.309,"endTime":69.399,"body":"the telecom industry, a"},{"speaker":"Galen Low","startTime":66.309,"endTime":69.399,"body":"podcaster, and an avid blogger."},{"speaker":"Galen Low","startTime":69.679,"endTime":73.06,"body":"Mayte is the head of a PMO,"},{"speaker":"Galen Low","startTime":69.679,"endTime":73.06,"body":"managing an international team"},{"speaker":"Galen Low","startTime":73.25,"endTime":75.33,"body":"and is also a prolific speaker."},{"speaker":"Galen Low","startTime":75.549,"endTime":77.75,"body":"Yasmina, Mayte — thank you"},{"speaker":"Galen Low","startTime":75.549,"endTime":77.75,"body":"so much for joining me today."},{"speaker":"Mayte Mata Sivera","startTime":77.999,"endTime":79.22,"body":"Thank you for having us."},{"speaker":"Yasmina Khelifi","startTime":79.50999999999999,"endTime":81.18,"body":"Thank"},{"speaker":"Yasmina Khelifi","startTime":79.50999999999999,"endTime":81.18,"body":"you, Galen, for having us."},{"speaker":"Galen Low","startTime":81.40899999999999,"endTime":83.62899999999999,"body":"I'm so excited"},{"speaker":"Galen Low","startTime":81.40899999999999,"endTime":83.62899999999999,"body":"because, honestly, for my"},{"speaker":"Galen Low","startTime":83.62899999999999,"endTime":85.689,"body":"listeners who might have been"},{"speaker":"Galen Low","startTime":83.62899999999999,"endTime":85.689,"body":"living in a hole for a little"},{"speaker":"Galen Low","startTime":85.689,"endTime":88.47,"body":"bit, you two are like my"},{"speaker":"Galen Low","startTime":85.689,"endTime":88.47,"body":"entire LinkedIn feed right now."},{"speaker":"Galen Low","startTime":88.5,"endTime":89.98,"body":"I know you guys have"},{"speaker":"Galen Low","startTime":88.5,"endTime":89.98,"body":"been working together."},{"speaker":"Galen Low","startTime":90.28,"endTime":91.09,"body":"You've released a book."},{"speaker":"Galen Low","startTime":91.1,"endTime":92.03,"body":"You've been at summits."},{"speaker":"Galen Low","startTime":92.03,"endTime":93.06,"body":"You've been presenting."},{"speaker":"Galen Low","startTime":93.29,"endTime":96.11,"body":"And yeah, that's my way of"},{"speaker":"Galen Low","startTime":93.29,"endTime":96.11,"body":"saying, I think the universe"},{"speaker":"Galen Low","startTime":96.12,"endTime":97.739,"body":"wanted you to be on my podcast."},{"speaker":"Galen Low","startTime":97.749,"endTime":99.059,"body":"So, thank you."},{"speaker":"Galen Low","startTime":99.06,"endTime":101.149,"body":"I appreciate that I get"},{"speaker":"Galen Low","startTime":99.06,"endTime":101.149,"body":"both of you here at the"},{"speaker":"Galen Low","startTime":101.15,"endTime":103.59,"body":"same time to nerd out"},{"speaker":"Galen Low","startTime":101.15,"endTime":103.59,"body":"about project management."},{"speaker":"Galen Low","startTime":104.08,"endTime":106.94,"body":"I wanted to dive into just"},{"speaker":"Galen Low","startTime":104.08,"endTime":106.94,"body":"like one juicy question just"},{"speaker":"Galen Low","startTime":106.94,"endTime":109.79,"body":"to get us rolling right off"},{"speaker":"Galen Low","startTime":106.94,"endTime":109.79,"body":"the bat and yeah, maybe start"},{"speaker":"Galen Low","startTime":109.79,"endTime":111.75,"body":"a bit of controversy now,"},{"speaker":"Galen Low","startTime":109.79,"endTime":111.75,"body":"but really get some value out"},{"speaker":"Galen Low","startTime":111.75,"endTime":112.99,"body":"of here right off the bat."},{"speaker":"Galen Low","startTime":113.22,"endTime":113.99,"body":"My question is this."},{"speaker":"Galen Low","startTime":114.48,"endTime":116.4,"body":"You two have been working"},{"speaker":"Galen Low","startTime":114.48,"endTime":116.4,"body":"on international projects"},{"speaker":"Galen Low","startTime":116.41,"endTime":117.66,"body":"for quite a while."},{"speaker":"Galen Low","startTime":117.9,"endTime":119.61,"body":"You've been sharing"},{"speaker":"Galen Low","startTime":117.9,"endTime":119.61,"body":"your experiences."},{"speaker":"Galen Low","startTime":119.819,"endTime":122.179,"body":"I'm just wondering, based"},{"speaker":"Galen Low","startTime":119.819,"endTime":122.179,"body":"on your experience, what's"},{"speaker":"Galen Low","startTime":122.179,"endTime":125.13,"body":"one of the biggest barriers"},{"speaker":"Galen Low","startTime":122.179,"endTime":125.13,"body":"limiting the success of remote"},{"speaker":"Galen Low","startTime":125.38,"endTime":128.32999999999998,"body":"cross-cultural collaboration"},{"speaker":"Galen Low","startTime":125.38,"endTime":128.32999999999998,"body":"on international projects?"},{"speaker":"Yasmina Khelifi","startTime":128.56,"endTime":130.86,"body":"I would"},{"speaker":"Yasmina Khelifi","startTime":128.56,"endTime":130.86,"body":"say two main barriers."},{"speaker":"Yasmina Khelifi","startTime":131.05,"endTime":134.85,"body":"One is to be convinced that"},{"speaker":"Yasmina Khelifi","startTime":131.05,"endTime":134.85,"body":"we are all professionals,"},{"speaker":"Yasmina Khelifi","startTime":135.23000000000002,"endTime":138.66899999999998,"body":"but the meaning of being"},{"speaker":"Yasmina Khelifi","startTime":135.23000000000002,"endTime":138.66899999999998,"body":"a professional may differ"},{"speaker":"Yasmina Khelifi","startTime":138.88,"endTime":143.09,"body":"from people to industries"},{"speaker":"Yasmina Khelifi","startTime":138.88,"endTime":143.09,"body":"to countries and cultures."},{"speaker":"Yasmina Khelifi","startTime":143.41,"endTime":147.49,"body":"So being a professional for one"},{"speaker":"Yasmina Khelifi","startTime":143.41,"endTime":147.49,"body":"person is answering all emails,"},{"speaker":"Yasmina Khelifi","startTime":147.91,"endTime":149.48000000000002,"body":"including during the weekend."},{"speaker":"Yasmina Khelifi","startTime":149.79000000000002,"endTime":152.47,"body":"And when you don't answer"},{"speaker":"Yasmina Khelifi","startTime":149.79000000000002,"endTime":152.47,"body":"these emails, people think"},{"speaker":"Yasmina Khelifi","startTime":152.5,"endTime":153.5,"body":"you are not professional."},{"speaker":"Yasmina Khelifi","startTime":153.93,"endTime":157.59,"body":"And for others, it is"},{"speaker":"Yasmina Khelifi","startTime":153.93,"endTime":157.59,"body":"always also using emails"},{"speaker":"Yasmina Khelifi","startTime":157.599,"endTime":158.84,"body":"instead of messaging."},{"speaker":"Yasmina Khelifi","startTime":158.969,"endTime":159.98,"body":"So that's the first assumption."},{"speaker":"Yasmina Khelifi","startTime":160.47,"endTime":165.113,"body":"And the second one also is"},{"speaker":"Yasmina Khelifi","startTime":160.47,"endTime":165.113,"body":"to think that we have no"},{"speaker":"Yasmina Khelifi","startTime":165.113,"endTime":168.831,"body":"assumptions at all, which"},{"speaker":"Yasmina Khelifi","startTime":165.113,"endTime":168.831,"body":"is wrong because as human"},{"speaker":"Yasmina Khelifi","startTime":168.831,"endTime":171.722,"body":"beings, we have assumptions"},{"speaker":"Yasmina Khelifi","startTime":168.831,"endTime":171.722,"body":"about other cultures."},{"speaker":"Yasmina Khelifi","startTime":171.722,"endTime":175.56,"body":"So that is my two biggest"},{"speaker":"Yasmina Khelifi","startTime":171.722,"endTime":175.56,"body":"barriers over the years."},{"speaker":"Galen Low","startTime":175.78,"endTime":177.399,"body":"I love that you"},{"speaker":"Galen Low","startTime":175.78,"endTime":177.399,"body":"call that sort of this sort"},{"speaker":"Galen Low","startTime":177.4,"endTime":179.52,"body":"of bias or unconscious bias."},{"speaker":"Galen Low","startTime":179.74,"endTime":181.549,"body":"And just the terminology,"},{"speaker":"Galen Low","startTime":179.74,"endTime":181.549,"body":"because honestly, I've"},{"speaker":"Galen Low","startTime":181.549,"endTime":182.88,"body":"said that so many times."},{"speaker":"Galen Low","startTime":183.079,"endTime":184.85,"body":"Hey, we're all"},{"speaker":"Galen Low","startTime":183.079,"endTime":184.85,"body":"professionals here, and"},{"speaker":"Galen Low","startTime":185.2,"endTime":186.32,"body":"what does that even mean?"},{"speaker":"Galen Low","startTime":186.32,"endTime":189.0,"body":"I think, especially when you're"},{"speaker":"Galen Low","startTime":186.32,"endTime":189.0,"body":"working across cultures, we kind"},{"speaker":"Galen Low","startTime":189.0,"endTime":190.95,"body":"of make that assumption that"},{"speaker":"Galen Low","startTime":189.0,"endTime":190.95,"body":"we're saying the same thing,"},{"speaker":"Galen Low","startTime":190.95,"endTime":193.27,"body":"but we haven't necessarily"},{"speaker":"Galen Low","startTime":190.95,"endTime":193.27,"body":"defined it for everybody."},{"speaker":"Galen Low","startTime":193.52,"endTime":193.99,"body":"I love that."},{"speaker":"Galen Low","startTime":194.22,"endTime":194.95,"body":"Mayte, how about you?"},{"speaker":"Mayte Mata Sivera","startTime":195.07,"endTime":195.69,"body":"That's true."},{"speaker":"Mayte Mata Sivera","startTime":195.69,"endTime":198.499,"body":"And also we have the"},{"speaker":"Mayte Mata Sivera","startTime":195.69,"endTime":198.499,"body":"basics like the time zone"},{"speaker":"Mayte Mata Sivera","startTime":198.499,"endTime":201.889,"body":"difference, communication"},{"speaker":"Mayte Mata Sivera","startTime":198.499,"endTime":201.889,"body":"barriers for having different"},{"speaker":"Mayte Mata Sivera","startTime":201.899,"endTime":204.31,"body":"accents or different"},{"speaker":"Mayte Mata Sivera","startTime":201.899,"endTime":204.31,"body":"ways to explain things."},{"speaker":"Mayte Mata Sivera","startTime":204.319,"endTime":207.4,"body":"But something that that"},{"speaker":"Mayte Mata Sivera","startTime":204.319,"endTime":207.4,"body":"really I'm in a lot is"},{"speaker":"Mayte Mata Sivera","startTime":207.41,"endTime":208.58,"body":"the cultural differences."},{"speaker":"Mayte Mata Sivera","startTime":208.93,"endTime":211.98,"body":"And more now that we start"},{"speaker":"Mayte Mata Sivera","startTime":208.93,"endTime":211.98,"body":"the college football season."},{"speaker":"Mayte Mata Sivera","startTime":212.22,"endTime":216.25,"body":"So how many times we have in a"},{"speaker":"Mayte Mata Sivera","startTime":212.22,"endTime":216.25,"body":"Monday meeting, the small chit"},{"speaker":"Mayte Mata Sivera","startTime":216.25,"endTime":218.51,"body":"chat talking about the sports"},{"speaker":"Mayte Mata Sivera","startTime":216.25,"endTime":218.51,"body":"that happen on the weekend."},{"speaker":"Mayte Mata Sivera","startTime":218.88,"endTime":221.689,"body":"I believe that this cultural"},{"speaker":"Mayte Mata Sivera","startTime":218.88,"endTime":221.689,"body":"difference are sometimes a"},{"speaker":"Mayte Mata Sivera","startTime":221.689,"endTime":223.959,"body":"barrier because it doesn't"},{"speaker":"Mayte Mata Sivera","startTime":221.689,"endTime":223.959,"body":"allow us to connect with"},{"speaker":"Mayte Mata Sivera","startTime":223.959,"endTime":226.859,"body":"some of the team members that"},{"speaker":"Mayte Mata Sivera","startTime":223.959,"endTime":226.859,"body":"don't follow college sports."},{"speaker":"Galen Low","startTime":227.219,"endTime":229.899,"body":"I love that too,"},{"speaker":"Galen Low","startTime":227.219,"endTime":229.899,"body":"because honestly, I've been,"},{"speaker":"Galen Low","startTime":230.079,"endTime":231.329,"body":"I'm not very sporty at all."},{"speaker":"Galen Low","startTime":231.349,"endTime":233.319,"body":"Well, we have this like small"},{"speaker":"Galen Low","startTime":231.349,"endTime":233.319,"body":"talk and we were like, okay,"},{"speaker":"Galen Low","startTime":233.319,"endTime":236.329,"body":"the small talk is meant to like,"},{"speaker":"Galen Low","startTime":233.319,"endTime":236.329,"body":"bring everyone together and feel"},{"speaker":"Galen Low","startTime":236.329,"endTime":238.529,"body":"that camaraderie that we all"},{"speaker":"Galen Low","startTime":236.329,"endTime":238.529,"body":"have something to relate to."},{"speaker":"Galen Low","startTime":238.749,"endTime":241.079,"body":"But I'm often the person"},{"speaker":"Galen Low","startTime":238.749,"endTime":241.079,"body":"going what is super Tuesday?"},{"speaker":"Galen Low","startTime":241.36,"endTime":242.49,"body":"And I'm like, I'll just"},{"speaker":"Galen Low","startTime":241.36,"endTime":242.49,"body":"keep my mouth shut."},{"speaker":"Galen Low","startTime":242.49,"endTime":243.9,"body":"It actually ends up"},{"speaker":"Galen Low","startTime":242.49,"endTime":243.9,"body":"doing the opposite."},{"speaker":"Galen Low","startTime":243.91,"endTime":245.7,"body":"The thing that we wanted"},{"speaker":"Galen Low","startTime":243.91,"endTime":245.7,"body":"to bring people together"},{"speaker":"Galen Low","startTime":245.719,"endTime":248.289,"body":"through small talk actually"},{"speaker":"Galen Low","startTime":245.719,"endTime":248.289,"body":"ends up pushing us apart"},{"speaker":"Galen Low","startTime":248.289,"endTime":250.415,"body":"because we're like, they're"},{"speaker":"Galen Low","startTime":248.289,"endTime":250.415,"body":"all laughing, they're all"},{"speaker":"Galen Low","startTime":250.415,"endTime":253.285,"body":"saying sports stats, and I'm"},{"speaker":"Galen Low","startTime":250.415,"endTime":253.285,"body":"just gonna, I'll sit here and"},{"speaker":"Galen Low","startTime":253.595,"endTime":255.505,"body":"maybe afterwards I'll bring"},{"speaker":"Galen Low","startTime":253.595,"endTime":255.505,"body":"up the cricket and see what"},{"speaker":"Galen Low","startTime":255.505,"endTime":256.395,"body":"they have to say about that."},{"speaker":"Mayte Mata Sivera","startTime":257.374,"endTime":258.524,"body":"That's a good one."},{"speaker":"Galen Low","startTime":259.775,"endTime":260.695,"body":"Reverse small talk."},{"speaker":"Galen Low","startTime":260.695,"endTime":261.355,"body":"No, I love that."},{"speaker":"Galen Low","startTime":261.58500000000004,"endTime":264.10400000000004,"body":"There's so many of these things"},{"speaker":"Galen Low","startTime":261.58500000000004,"endTime":264.10400000000004,"body":"just to be like, aware of."},{"speaker":"Galen Low","startTime":264.395,"endTime":267.54499999999996,"body":"And honestly, I think when"},{"speaker":"Galen Low","startTime":264.395,"endTime":267.54499999999996,"body":"it comes to international"},{"speaker":"Galen Low","startTime":267.54499999999996,"endTime":270.3,"body":"cross-cultural collaboration,"},{"speaker":"Galen Low","startTime":267.54499999999996,"endTime":270.3,"body":"a lot of people just go in"},{"speaker":"Galen Low","startTime":270.3,"endTime":273.11,"body":"assuming it's gonna be, I'll"},{"speaker":"Galen Low","startTime":270.3,"endTime":273.11,"body":"just do what I normally do."},{"speaker":"Galen Low","startTime":273.44,"endTime":275.27,"body":"And we don't need to pay"},{"speaker":"Galen Low","startTime":273.44,"endTime":275.27,"body":"attention or add this"},{"speaker":"Galen Low","startTime":275.27,"endTime":278.30899999999997,"body":"extra layer of awareness"},{"speaker":"Galen Low","startTime":275.27,"endTime":278.30899999999997,"body":"to our interactions"},{"speaker":"Galen Low","startTime":278.30899999999997,"endTime":279.03,"body":"with our colleagues."},{"speaker":"Galen Low","startTime":279.29999999999995,"endTime":281.30899999999997,"body":"Because, we are who"},{"speaker":"Galen Low","startTime":279.29999999999995,"endTime":281.30899999999997,"body":"we are and we'll just"},{"speaker":"Galen Low","startTime":281.30999999999995,"endTime":282.30899999999997,"body":"figure it out as we go."},{"speaker":"Galen Low","startTime":282.58000000000004,"endTime":285.299,"body":"But both of those things are"},{"speaker":"Galen Low","startTime":282.58000000000004,"endTime":285.299,"body":"just like such important things"},{"speaker":"Galen Low","startTime":285.299,"endTime":287.92999999999995,"body":"to be conscious of going in."},{"speaker":"Galen Low","startTime":288.16999999999996,"endTime":291.40999999999997,"body":"And like all good things,"},{"speaker":"Galen Low","startTime":288.16999999999996,"endTime":291.40999999999997,"body":"not necessarily like perfect"},{"speaker":"Galen Low","startTime":291.44000000000005,"endTime":292.66999999999996,"body":"before you start your project."},{"speaker":"Galen Low","startTime":292.92999999999995,"endTime":295.26,"body":"But, being aware of, so that"},{"speaker":"Galen Low","startTime":292.92999999999995,"endTime":295.26,"body":"you can be like, you know"},{"speaker":"Galen Low","startTime":295.26,"endTime":298.0,"body":"what, maybe we should stop"},{"speaker":"Galen Low","startTime":295.26,"endTime":298.0,"body":"referencing American football"},{"speaker":"Galen Low","startTime":298.07000000000005,"endTime":299.24,"body":"every time we have a stand up."},{"speaker":"Galen Low","startTime":299.54999999999995,"endTime":300.75,"body":"We could talk about"},{"speaker":"Galen Low","startTime":299.54999999999995,"endTime":300.75,"body":"something else what should"},{"speaker":"Galen Low","startTime":300.75,"endTime":301.639,"body":"we talk about everybody?"},{"speaker":"Galen Low","startTime":301.85,"endTime":303.79999999999995,"body":"And kind of getting"},{"speaker":"Galen Low","startTime":301.85,"endTime":303.79999999999995,"body":"everyone on side with that."},{"speaker":"Galen Low","startTime":304.389,"endTime":305.22,"body":"I think that's really cool."},{"speaker":"Galen Low","startTime":305.519,"endTime":306.899,"body":"Maybe we could"},{"speaker":"Galen Low","startTime":305.519,"endTime":306.899,"body":"rewind a little bit."},{"speaker":"Galen Low","startTime":307.33500000000004,"endTime":310.56399999999996,"body":"So the way I see it, projects"},{"speaker":"Galen Low","startTime":307.33500000000004,"endTime":310.56399999999996,"body":"that cross borders involve,"},{"speaker":"Galen Low","startTime":310.67499999999995,"endTime":313.475,"body":"teams in different countries,"},{"speaker":"Galen Low","startTime":310.67499999999995,"endTime":313.475,"body":"and that's not a new thing."},{"speaker":"Galen Low","startTime":313.745,"endTime":317.134,"body":"But the way that these teams"},{"speaker":"Galen Low","startTime":313.745,"endTime":317.134,"body":"collaborate and the closeness"},{"speaker":"Galen Low","startTime":317.16499999999996,"endTime":320.43399999999997,"body":"of that collaboration is"},{"speaker":"Galen Low","startTime":317.16499999999996,"endTime":320.43399999999997,"body":"somewhat of a modern concept."},{"speaker":"Galen Low","startTime":320.804,"endTime":324.254,"body":"Having everyone in the same"},{"speaker":"Galen Low","startTime":320.804,"endTime":324.254,"body":"space in Slack or Teams, right?"},{"speaker":"Galen Low","startTime":324.264,"endTime":327.235,"body":"To your point, Yasmina, about"},{"speaker":"Galen Low","startTime":324.264,"endTime":327.235,"body":"messaging and email, just even"},{"speaker":"Galen Low","startTime":327.235,"endTime":330.975,"body":"collaborating on things like"},{"speaker":"Galen Low","startTime":327.235,"endTime":330.975,"body":"user stories in JIRA, or being"},{"speaker":"Galen Low","startTime":330.975,"endTime":331.874,"body":"at the same standups, right?"},{"speaker":"Galen Low","startTime":331.895,"endTime":333.82500000000005,"body":"Talking about American"},{"speaker":"Galen Low","startTime":331.895,"endTime":333.82500000000005,"body":"football or the cricket."},{"speaker":"Galen Low","startTime":334.07399999999996,"endTime":336.58500000000004,"body":"All of that requires"},{"speaker":"Galen Low","startTime":334.07399999999996,"endTime":336.58500000000004,"body":"a deeper level of"},{"speaker":"Galen Low","startTime":336.845,"endTime":340.22,"body":"camaraderie, familiarity,"},{"speaker":"Galen Low","startTime":336.845,"endTime":340.22,"body":"and I guess empathy."},{"speaker":"Galen Low","startTime":340.53999999999996,"endTime":343.16999999999996,"body":"And just coming back to what"},{"speaker":"Galen Low","startTime":340.53999999999996,"endTime":343.16999999999996,"body":"we've been talking about"},{"speaker":"Galen Low","startTime":343.16999999999996,"endTime":346.02,"body":"these barriers and challenges"},{"speaker":"Galen Low","startTime":343.16999999999996,"endTime":346.02,"body":"for remote international"},{"speaker":"Galen Low","startTime":346.02,"endTime":348.99,"body":"work what is the project"},{"speaker":"Galen Low","startTime":346.02,"endTime":348.99,"body":"leaders responsibility for"},{"speaker":"Galen Low","startTime":348.99,"endTime":352.54999999999995,"body":"creating a safe, inclusive"},{"speaker":"Galen Low","startTime":348.99,"endTime":352.54999999999995,"body":"team culture, and why is"},{"speaker":"Galen Low","startTime":352.54999999999995,"endTime":353.53999999999996,"body":"it their problem anyways?"},{"speaker":"Mayte Mata Sivera","startTime":353.81399999999996,"endTime":354.985,"body":"Yeah,"},{"speaker":"Mayte Mata Sivera","startTime":353.81399999999996,"endTime":354.985,"body":"so I'm going to take"},{"speaker":"Mayte Mata Sivera","startTime":354.985,"endTime":358.03499999999997,"body":"this one because I'm very"},{"speaker":"Mayte Mata Sivera","startTime":354.985,"endTime":358.03499999999997,"body":"passionate about diversity"},{"speaker":"Mayte Mata Sivera","startTime":358.03499999999997,"endTime":359.254,"body":"and inclusion in teams."},{"speaker":"Mayte Mata Sivera","startTime":359.69399999999996,"endTime":363.134,"body":"And as a project leaders, we"},{"speaker":"Mayte Mata Sivera","startTime":359.69399999999996,"endTime":363.134,"body":"need to understand what that we"},{"speaker":"Mayte Mata Sivera","startTime":363.134,"endTime":366.235,"body":"don't only schedule meetings and"},{"speaker":"Mayte Mata Sivera","startTime":363.134,"endTime":366.235,"body":"manage the projects and risk."},{"speaker":"Mayte Mata Sivera","startTime":366.91499999999996,"endTime":368.225,"body":"We also manage people."},{"speaker":"Mayte Mata Sivera","startTime":368.235,"endTime":370.58500000000004,"body":"We are the ones that need"},{"speaker":"Mayte Mata Sivera","startTime":368.235,"endTime":370.58500000000004,"body":"to take care of these things"},{"speaker":"Mayte Mata Sivera","startTime":370.865,"endTime":373.904,"body":"and allow them to feel that"},{"speaker":"Mayte Mata Sivera","startTime":370.865,"endTime":373.904,"body":"they belong to the team and"},{"speaker":"Mayte Mata Sivera","startTime":373.904,"endTime":377.57399999999996,"body":"create for them a safe space"},{"speaker":"Mayte Mata Sivera","startTime":373.904,"endTime":377.57399999999996,"body":"where they can raise a flag."},{"speaker":"Mayte Mata Sivera","startTime":377.624,"endTime":380.874,"body":"They can talk openly to"},{"speaker":"Mayte Mata Sivera","startTime":377.624,"endTime":380.874,"body":"us if there is some issue"},{"speaker":"Mayte Mata Sivera","startTime":380.885,"endTime":382.054,"body":"that we can support them."},{"speaker":"Mayte Mata Sivera","startTime":382.33500000000004,"endTime":385.32500000000005,"body":"It's for that I mentioned that"},{"speaker":"Mayte Mata Sivera","startTime":382.33500000000004,"endTime":385.32500000000005,"body":"the part of inclusion and maybe"},{"speaker":"Mayte Mata Sivera","startTime":385.32500000000005,"endTime":388.765,"body":"when we do a stand up, it's"},{"speaker":"Mayte Mata Sivera","startTime":385.32500000000005,"endTime":388.765,"body":"not talking about topics that"},{"speaker":"Mayte Mata Sivera","startTime":388.775,"endTime":391.985,"body":"maybe other people don't care"},{"speaker":"Mayte Mata Sivera","startTime":388.775,"endTime":391.985,"body":"or prepare a topic that you"},{"speaker":"Mayte Mata Sivera","startTime":391.995,"endTime":395.515,"body":"think that all the people can"},{"speaker":"Mayte Mata Sivera","startTime":391.995,"endTime":395.515,"body":"align for this small chit chat."},{"speaker":"Mayte Mata Sivera","startTime":395.80499999999995,"endTime":398.96500000000003,"body":"Another way to do it, for"},{"speaker":"Mayte Mata Sivera","startTime":395.80499999999995,"endTime":398.96500000000003,"body":"example, is a misunderstandings."},{"speaker":"Mayte Mata Sivera","startTime":399.31500000000005,"endTime":402.635,"body":"Making jokes in Team or"},{"speaker":"Mayte Mata Sivera","startTime":399.31500000000005,"endTime":402.635,"body":"Slack or depending on"},{"speaker":"Mayte Mata Sivera","startTime":402.645,"endTime":405.03499999999997,"body":"your cultural background,"},{"speaker":"Mayte Mata Sivera","startTime":402.645,"endTime":405.03499999999997,"body":"something that for you is"},{"speaker":"Mayte Mata Sivera","startTime":405.03499999999997,"endTime":408.395,"body":"funny is not funny for other"},{"speaker":"Mayte Mata Sivera","startTime":405.03499999999997,"endTime":408.395,"body":"people or can be offensive."},{"speaker":"Mayte Mata Sivera","startTime":408.655,"endTime":412.275,"body":"So as a project leader, we need"},{"speaker":"Mayte Mata Sivera","startTime":408.655,"endTime":412.275,"body":"to have this cultural awareness"},{"speaker":"Mayte Mata Sivera","startTime":412.275,"endTime":415.73400000000004,"body":"to ensure that all of our team"},{"speaker":"Mayte Mata Sivera","startTime":412.275,"endTime":415.73400000000004,"body":"feel included in our meetings,"},{"speaker":"Mayte Mata Sivera","startTime":415.73400000000004,"endTime":419.525,"body":"in our Team chats, in our"},{"speaker":"Mayte Mata Sivera","startTime":415.73400000000004,"endTime":419.525,"body":"Slacks, and make it them feel"},{"speaker":"Mayte Mata Sivera","startTime":419.54499999999996,"endTime":422.025,"body":"that they are safe and they"},{"speaker":"Mayte Mata Sivera","startTime":419.54499999999996,"endTime":422.025,"body":"belong to our team, basically."},{"speaker":"Galen Low","startTime":422.28499999999997,"endTime":423.875,"body":"If I were to"},{"speaker":"Galen Low","startTime":422.28499999999997,"endTime":423.875,"body":"play the devil's advocate"},{"speaker":"Galen Low","startTime":423.875,"endTime":426.67499999999995,"body":"on that and say, well,"},{"speaker":"Galen Low","startTime":423.875,"endTime":426.67499999999995,"body":"what if I didn't care?"},{"speaker":"Galen Low","startTime":426.904,"endTime":428.995,"body":"What if I'm a project"},{"speaker":"Galen Low","startTime":426.904,"endTime":428.995,"body":"manager who's You know what?"},{"speaker":"Galen Low","startTime":429.235,"endTime":431.725,"body":"People can make jokes that"},{"speaker":"Galen Low","startTime":429.235,"endTime":431.725,"body":"other people don't laugh at."},{"speaker":"Galen Low","startTime":431.725,"endTime":434.45500000000004,"body":"And we can, people can not"},{"speaker":"Galen Low","startTime":431.725,"endTime":434.45500000000004,"body":"understand American football."},{"speaker":"Galen Low","startTime":434.71500000000003,"endTime":437.475,"body":"As long as the work is"},{"speaker":"Galen Low","startTime":434.71500000000003,"endTime":437.475,"body":"getting done, like that's"},{"speaker":"Galen Low","startTime":437.595,"endTime":438.67499999999995,"body":"how I'm going to be measured."},{"speaker":"Galen Low","startTime":438.70500000000004,"endTime":439.53499999999997,"body":"Did it get done?"},{"speaker":"Galen Low","startTime":439.54499999999996,"endTime":442.79499999999996,"body":"Did it get done to the level"},{"speaker":"Galen Low","startTime":439.54499999999996,"endTime":442.79499999999996,"body":"of quality that is defined?"},{"speaker":"Galen Low","startTime":443.025,"endTime":444.45500000000004,"body":"Was it on time?"},{"speaker":"Galen Low","startTime":444.71500000000003,"endTime":445.755,"body":"Am I on budget?"},{"speaker":"Galen Low","startTime":446.30499999999995,"endTime":449.53499999999997,"body":"What difference does it make"},{"speaker":"Galen Low","startTime":446.30499999999995,"endTime":449.53499999999997,"body":"to a project manager of how"},{"speaker":"Galen Low","startTime":449.53499999999997,"endTime":451.255,"body":"the team feels and gets along?"},{"speaker":"Mayte Mata Sivera","startTime":451.515,"endTime":453.33500000000004,"body":"I think"},{"speaker":"Mayte Mata Sivera","startTime":451.515,"endTime":453.33500000000004,"body":"that at the end is is the"},{"speaker":"Mayte Mata Sivera","startTime":453.33500000000004,"endTime":454.275,"body":"success of the project."},{"speaker":"Mayte Mata Sivera","startTime":454.595,"endTime":457.615,"body":"I don't measure success only"},{"speaker":"Mayte Mata Sivera","startTime":454.595,"endTime":457.615,"body":"in quality time and budget."},{"speaker":"Mayte Mata Sivera","startTime":457.625,"endTime":460.405,"body":"It's also that these"},{"speaker":"Mayte Mata Sivera","startTime":457.625,"endTime":460.405,"body":"people can speak up."},{"speaker":"Mayte Mata Sivera","startTime":460.42499999999995,"endTime":463.55499999999995,"body":"And if they don't feel safe"},{"speaker":"Mayte Mata Sivera","startTime":460.42499999999995,"endTime":463.55499999999995,"body":"to speak up or they feel that"},{"speaker":"Mayte Mata Sivera","startTime":463.55499999999995,"endTime":466.725,"body":"they are not valued, you can"},{"speaker":"Mayte Mata Sivera","startTime":463.55499999999995,"endTime":466.725,"body":"provoke some kind of burnout."},{"speaker":"Mayte Mata Sivera","startTime":466.93499999999995,"endTime":468.975,"body":"You can provoke that they"},{"speaker":"Mayte Mata Sivera","startTime":466.93499999999995,"endTime":468.975,"body":"are not transparent to you."},{"speaker":"Mayte Mata Sivera","startTime":468.975,"endTime":471.51,"body":"And if you ask, Hey, let's"},{"speaker":"Mayte Mata Sivera","startTime":468.975,"endTime":471.51,"body":"think about how long it will"},{"speaker":"Mayte Mata Sivera","startTime":471.54999999999995,"endTime":474.17999999999995,"body":"take that so if they don't"},{"speaker":"Mayte Mata Sivera","startTime":471.54999999999995,"endTime":474.17999999999995,"body":"trust you, maybe they don't"},{"speaker":"Mayte Mata Sivera","startTime":474.19000000000005,"endTime":476.79999999999995,"body":"raise the risk that they need"},{"speaker":"Mayte Mata Sivera","startTime":474.19000000000005,"endTime":476.79999999999995,"body":"to speak up and raise a risk"},{"speaker":"Mayte Mata Sivera","startTime":476.80999999999995,"endTime":477.63,"body":"to bring to the sea level."},{"speaker":"Yasmina Khelifi","startTime":477.99,"endTime":478.45000000000005,"body":"Exactly."},{"speaker":"Yasmina Khelifi","startTime":478.45000000000005,"endTime":481.85,"body":"And I want also to complete"},{"speaker":"Yasmina Khelifi","startTime":478.45000000000005,"endTime":481.85,"body":"what Mayte is saying."},{"speaker":"Yasmina Khelifi","startTime":482.09000000000003,"endTime":485.69000000000005,"body":"When there is no issue, perhaps"},{"speaker":"Yasmina Khelifi","startTime":482.09000000000003,"endTime":485.69000000000005,"body":"it will not, you will say, okay,"},{"speaker":"Yasmina Khelifi","startTime":485.69000000000005,"endTime":486.66999999999996,"body":"I don't care about football."},{"speaker":"Yasmina Khelifi","startTime":486.66999999999996,"endTime":488.40999999999997,"body":"I don't care about"},{"speaker":"Yasmina Khelifi","startTime":486.66999999999996,"endTime":488.40999999999997,"body":"including everyone."},{"speaker":"Yasmina Khelifi","startTime":488.73,"endTime":491.28999999999996,"body":"But on a project, as"},{"speaker":"Yasmina Khelifi","startTime":488.73,"endTime":491.28999999999996,"body":"we know, you may face"},{"speaker":"Yasmina Khelifi","startTime":491.42999999999995,"endTime":493.28,"body":"obstacles and issues."},{"speaker":"Yasmina Khelifi","startTime":493.54999999999995,"endTime":498.14,"body":"And when you haven't created"},{"speaker":"Yasmina Khelifi","startTime":493.54999999999995,"endTime":498.14,"body":"a safe environment, a great"},{"speaker":"Yasmina Khelifi","startTime":498.17999999999995,"endTime":501.78,"body":"collaboration, then when there"},{"speaker":"Yasmina Khelifi","startTime":498.17999999999995,"endTime":501.78,"body":"is an obstacle, people are going"},{"speaker":"Yasmina Khelifi","startTime":501.78,"endTime":504.87,"body":"to not really to collaborate"},{"speaker":"Yasmina Khelifi","startTime":501.78,"endTime":504.87,"body":"to solve the obstacles."},{"speaker":"Yasmina Khelifi","startTime":505.21000000000004,"endTime":508.55999999999995,"body":"And another thing also, we"},{"speaker":"Yasmina Khelifi","startTime":505.21000000000004,"endTime":508.55999999999995,"body":"talk a lot about cultures,"},{"speaker":"Yasmina Khelifi","startTime":508.76,"endTime":510.97,"body":"but I think if we go to"},{"speaker":"Yasmina Khelifi","startTime":508.76,"endTime":510.97,"body":"basics, as Mayti said at the"},{"speaker":"Yasmina Khelifi","startTime":510.97,"endTime":513.7,"body":"beginning, it's quite important"},{"speaker":"Yasmina Khelifi","startTime":510.97,"endTime":513.7,"body":"also about the English."},{"speaker":"Yasmina Khelifi","startTime":513.96,"endTime":515.57,"body":"I understand what you"},{"speaker":"Yasmina Khelifi","startTime":513.96,"endTime":515.57,"body":"say, because currently"},{"speaker":"Yasmina Khelifi","startTime":515.74,"endTime":517.92,"body":"in the business world, we"},{"speaker":"Yasmina Khelifi","startTime":515.74,"endTime":517.92,"body":"have to talk in English."},{"speaker":"Yasmina Khelifi","startTime":518.56,"endTime":522.01,"body":"And it's not necessarily"},{"speaker":"Yasmina Khelifi","startTime":518.56,"endTime":522.01,"body":"understood at the same level"},{"speaker":"Yasmina Khelifi","startTime":522.02,"endTime":523.89,"body":"of proficiency for everyone."},{"speaker":"Yasmina Khelifi","startTime":523.91,"endTime":526.91,"body":"So I think it's important"},{"speaker":"Yasmina Khelifi","startTime":523.91,"endTime":526.91,"body":"to talk global English."},{"speaker":"Yasmina Khelifi","startTime":527.0,"endTime":528.01,"body":"We call it globish."},{"speaker":"Yasmina Khelifi","startTime":528.28,"endTime":531.23,"body":"And also it's important"},{"speaker":"Yasmina Khelifi","startTime":528.28,"endTime":531.23,"body":"to make people's English"},{"speaker":"Yasmina Khelifi","startTime":531.55,"endTime":534.53,"body":"of communication, because"},{"speaker":"Yasmina Khelifi","startTime":531.55,"endTime":534.53,"body":"I, for example, I worked"},{"speaker":"Yasmina Khelifi","startTime":534.53,"endTime":537.73,"body":"a lot with British people"},{"speaker":"Yasmina Khelifi","startTime":534.53,"endTime":537.73,"body":"and I remember one, he"},{"speaker":"Yasmina Khelifi","startTime":537.73,"endTime":539.3199999999999,"body":"sent me a very long email."},{"speaker":"Yasmina Khelifi","startTime":539.41,"endTime":540.539,"body":"First, it was very long."},{"speaker":"Yasmina Khelifi","startTime":540.9,"endTime":544.05,"body":"And with a lot of words, I"},{"speaker":"Yasmina Khelifi","startTime":540.9,"endTime":544.05,"body":"didn't understand really at all."},{"speaker":"Yasmina Khelifi","startTime":544.14,"endTime":545.99,"body":"I think, I don't know if"},{"speaker":"Yasmina Khelifi","startTime":544.14,"endTime":545.99,"body":"it was intentionally or"},{"speaker":"Yasmina Khelifi","startTime":545.99,"endTime":548.5699999999999,"body":"not, because we had some,"},{"speaker":"Yasmina Khelifi","startTime":545.99,"endTime":548.5699999999999,"body":"not a good relationship, I"},{"speaker":"Yasmina Khelifi","startTime":548.5699999999999,"endTime":549.49,"body":"would say, with this person."},{"speaker":"Yasmina Khelifi","startTime":549.79,"endTime":552.77,"body":"And it was very uncomfortable"},{"speaker":"Yasmina Khelifi","startTime":549.79,"endTime":552.77,"body":"for me, to be honest, even if"},{"speaker":"Yasmina Khelifi","startTime":552.77,"endTime":555.28,"body":"I knew English, because you"},{"speaker":"Yasmina Khelifi","startTime":552.77,"endTime":555.28,"body":"don't know how to, what to do."},{"speaker":"Yasmina Khelifi","startTime":555.37,"endTime":558.12,"body":"You feel you have no other"},{"speaker":"Yasmina Khelifi","startTime":555.37,"endTime":558.12,"body":"power really to react."},{"speaker":"Yasmina Khelifi","startTime":558.129,"endTime":560.99,"body":"So that's why when I work"},{"speaker":"Yasmina Khelifi","startTime":558.129,"endTime":560.99,"body":"with some people talking"},{"speaker":"Yasmina Khelifi","startTime":560.99,"endTime":562.35,"body":"in French, native language."},{"speaker":"Yasmina Khelifi","startTime":562.685,"endTime":563.925,"body":"And they don't really"},{"speaker":"Yasmina Khelifi","startTime":562.685,"endTime":563.925,"body":"feel comfortable"},{"speaker":"Yasmina Khelifi","startTime":564.1949999999999,"endTime":565.0749999999999,"body":"sometimes in English."},{"speaker":"Yasmina Khelifi","startTime":565.0749999999999,"endTime":567.375,"body":"So we just say, okay, we are"},{"speaker":"Yasmina Khelifi","startTime":565.0749999999999,"endTime":567.375,"body":"going to have the meeting"},{"speaker":"Yasmina Khelifi","startTime":567.375,"endTime":570.145,"body":"in English, but if any"},{"speaker":"Yasmina Khelifi","startTime":567.375,"endTime":570.145,"body":"problem, we can switch to"},{"speaker":"Yasmina Khelifi","startTime":570.145,"endTime":571.9549999999999,"body":"French and I can translate."},{"speaker":"Yasmina Khelifi","startTime":572.165,"endTime":575.2239999999999,"body":"So I think that the kind of"},{"speaker":"Yasmina Khelifi","startTime":572.165,"endTime":575.2239999999999,"body":"things that may appear very"},{"speaker":"Yasmina Khelifi","startTime":575.225,"endTime":578.5749999999999,"body":"small, that we are back to the"},{"speaker":"Yasmina Khelifi","startTime":575.225,"endTime":578.5749999999999,"body":"thing that is, what is obvious"},{"speaker":"Yasmina Khelifi","startTime":578.694,"endTime":581.684,"body":"for people is not necessarily"},{"speaker":"Yasmina Khelifi","startTime":578.694,"endTime":581.684,"body":"so obvious, in fact, if"},{"speaker":"Yasmina Khelifi","startTime":581.694,"endTime":583.709,"body":"you change the perspective."},{"speaker":"Galen Low","startTime":584.0,"endTime":586.77,"body":"I recognize English's"},{"speaker":"Galen Low","startTime":584.0,"endTime":586.77,"body":"prevalence, and also, it is"},{"speaker":"Galen Low","startTime":586.77,"endTime":588.25,"body":"such a complicated language."},{"speaker":"Galen Low","startTime":588.25,"endTime":590.61,"body":"And I'm like, it's my first"},{"speaker":"Galen Low","startTime":588.25,"endTime":590.61,"body":"language, but whenever I hear"},{"speaker":"Galen Low","startTime":590.61,"endTime":592.68,"body":"stories about people learning"},{"speaker":"Galen Low","startTime":590.61,"endTime":592.68,"body":"it, I'm like, yeah, you're"},{"speaker":"Galen Low","startTime":592.68,"endTime":594.6899999999999,"body":"right, how did I even learn"},{"speaker":"Galen Low","startTime":592.68,"endTime":594.6899999999999,"body":"this language to begin with?"},{"speaker":"Galen Low","startTime":594.8299999999999,"endTime":595.74,"body":"None of this makes sense."},{"speaker":"Galen Low","startTime":595.74,"endTime":597.8389999999999,"body":"The pronunciation doesn't make"},{"speaker":"Galen Low","startTime":595.74,"endTime":597.8389999999999,"body":"sense, the grammar doesn't make"},{"speaker":"Galen Low","startTime":597.8399999999999,"endTime":598.75,"body":"sense, it's a big old mess."},{"speaker":"Galen Low","startTime":599.81,"endTime":602.76,"body":"So sorry, English speakers,"},{"speaker":"Galen Low","startTime":599.81,"endTime":602.76,"body":"but our language is weird."},{"speaker":"Galen Low","startTime":602.92,"endTime":606.18,"body":"But I love that camaraderie"},{"speaker":"Galen Low","startTime":602.92,"endTime":606.18,"body":"of Hey, listen, we all speak"},{"speaker":"Galen Low","startTime":606.18,"endTime":608.64,"body":"French as our first language"},{"speaker":"Galen Low","startTime":606.18,"endTime":608.64,"body":"and we could have this meeting"},{"speaker":"Galen Low","startTime":608.64,"endTime":611.02,"body":"in French, but let's not, let's"},{"speaker":"Galen Low","startTime":608.64,"endTime":611.02,"body":"try and have it in English."},{"speaker":"Galen Low","startTime":611.05,"endTime":613.8199999999999,"body":"Let's try and help each other"},{"speaker":"Galen Low","startTime":611.05,"endTime":613.8199999999999,"body":"grow and develop and create"},{"speaker":"Galen Low","startTime":613.8199999999999,"endTime":616.86,"body":"this level of comfort where"},{"speaker":"Galen Low","startTime":613.8199999999999,"endTime":616.86,"body":"we've got each other's back."},{"speaker":"Galen Low","startTime":616.91,"endTime":618.4689999999999,"body":"We're all improving together."},{"speaker":"Galen Low","startTime":618.709,"endTime":621.559,"body":"We're recognizing that this"},{"speaker":"Galen Low","startTime":618.709,"endTime":621.559,"body":"could pose great opportunities"},{"speaker":"Galen Low","startTime":621.559,"endTime":623.7389999999999,"body":"for communication, great"},{"speaker":"Galen Low","startTime":621.559,"endTime":623.7389999999999,"body":"challenges in communication."},{"speaker":"Galen Low","startTime":623.9599999999999,"endTime":625.06,"body":"Let's work on this together."},{"speaker":"Galen Low","startTime":625.4,"endTime":627.525,"body":"You touched on something"},{"speaker":"Galen Low","startTime":625.4,"endTime":627.525,"body":"and I wanted to circle back"},{"speaker":"Galen Low","startTime":627.525,"endTime":629.625,"body":"on it because originally I"},{"speaker":"Galen Low","startTime":627.525,"endTime":629.625,"body":"wasn't going to but I think"},{"speaker":"Galen Low","startTime":629.625,"endTime":631.7049999999999,"body":"it's important, which is"},{"speaker":"Galen Low","startTime":629.625,"endTime":631.7049999999999,"body":"this notion of I would say"},{"speaker":"Galen Low","startTime":631.7049999999999,"endTime":635.525,"body":"discrimination, almost as"},{"speaker":"Galen Low","startTime":631.7049999999999,"endTime":635.525,"body":"oh, these team members, they"},{"speaker":"Galen Low","startTime":635.525,"endTime":638.765,"body":"don't speak English very well,"},{"speaker":"Galen Low","startTime":635.525,"endTime":638.765,"body":"whatever that's their problem."},{"speaker":"Galen Low","startTime":638.785,"endTime":640.495,"body":"I'm going to write"},{"speaker":"Galen Low","startTime":638.785,"endTime":640.495,"body":"this big long email."},{"speaker":"Galen Low","startTime":640.755,"endTime":642.045,"body":"They have to figure it out."},{"speaker":"Galen Low","startTime":642.235,"endTime":645.925,"body":"They are not on the same"},{"speaker":"Galen Low","startTime":642.235,"endTime":645.925,"body":"level as me, as this person"},{"speaker":"Galen Low","startTime":645.925,"endTime":650.3199999999999,"body":"who is potentially a English"},{"speaker":"Galen Low","startTime":645.925,"endTime":650.3199999999999,"body":"speaking project sponsor,"},{"speaker":"Galen Low","startTime":650.3399999999999,"endTime":653.43,"body":"right, someone influential,"},{"speaker":"Galen Low","startTime":650.3399999999999,"endTime":653.43,"body":"it's like this sort of feeling"},{"speaker":"Galen Low","startTime":653.43,"endTime":657.26,"body":"of almost being viewed as"},{"speaker":"Galen Low","startTime":653.43,"endTime":657.26,"body":"lesser than because English"},{"speaker":"Galen Low","startTime":657.26,"endTime":658.47,"body":"is not your first language."},{"speaker":"Galen Low","startTime":658.74,"endTime":662.14,"body":"Do you have any sort of"},{"speaker":"Galen Low","startTime":658.74,"endTime":662.14,"body":"tactics, tips, strategies for"},{"speaker":"Galen Low","startTime":662.15,"endTime":665.79,"body":"folks who are in a project"},{"speaker":"Galen Low","startTime":662.15,"endTime":665.79,"body":"where they are speaking not"},{"speaker":"Galen Low","startTime":665.79,"endTime":668.65,"body":"their first language and"},{"speaker":"Galen Low","startTime":665.79,"endTime":668.65,"body":"do feel like they're being"},{"speaker":"Galen Low","startTime":668.66,"endTime":672.0,"body":"thought of as less capable"},{"speaker":"Galen Low","startTime":668.66,"endTime":672.0,"body":"team members as a result?"},{"speaker":"Mayte Mata Sivera","startTime":672.5649999999999,"endTime":674.2049999999999,"body":"Yeah,"},{"speaker":"Mayte Mata Sivera","startTime":672.5649999999999,"endTime":674.2049999999999,"body":"there are tips for project"},{"speaker":"Mayte Mata Sivera","startTime":674.235,"endTime":677.3249999999999,"body":"leaders, and there are also"},{"speaker":"Mayte Mata Sivera","startTime":674.235,"endTime":677.3249999999999,"body":"tips for people that use"},{"speaker":"Mayte Mata Sivera","startTime":677.365,"endTime":678.505,"body":"English as a second language."},{"speaker":"Mayte Mata Sivera","startTime":678.875,"endTime":683.265,"body":"So, as a project leader, my"},{"speaker":"Mayte Mata Sivera","startTime":678.875,"endTime":683.265,"body":"recommendation is to be used"},{"speaker":"Mayte Mata Sivera","startTime":683.275,"endTime":686.4649999999999,"body":"to this accent, or be used"},{"speaker":"Mayte Mata Sivera","startTime":683.275,"endTime":686.4649999999999,"body":"at how these people speak."},{"speaker":"Mayte Mata Sivera","startTime":686.4649999999999,"endTime":690.525,"body":"Sometimes I pronounce some"},{"speaker":"Mayte Mata Sivera","startTime":686.4649999999999,"endTime":690.525,"body":"words very weird, but my"},{"speaker":"Mayte Mata Sivera","startTime":690.525,"endTime":692.655,"body":"team, after listening a lot"},{"speaker":"Mayte Mata Sivera","startTime":690.525,"endTime":692.655,"body":"of times, they know, ah,"},{"speaker":"Mayte Mata Sivera","startTime":692.8349999999999,"endTime":694.025,"body":"I know what you are doing."},{"speaker":"Mayte Mata Sivera","startTime":694.355,"endTime":698.045,"body":"So, as a project leader, be"},{"speaker":"Mayte Mata Sivera","startTime":694.355,"endTime":698.045,"body":"exposed to different accents."},{"speaker":"Mayte Mata Sivera","startTime":698.4599999999999,"endTime":700.81,"body":"That will help you to"},{"speaker":"Mayte Mata Sivera","startTime":698.4599999999999,"endTime":700.81,"body":"be even more supportive"},{"speaker":"Mayte Mata Sivera","startTime":700.81,"endTime":701.9,"body":"to your team members."},{"speaker":"Mayte Mata Sivera","startTime":701.9499999999999,"endTime":704.55,"body":"Try to schedule one-on-ones"},{"speaker":"Mayte Mata Sivera","startTime":701.9499999999999,"endTime":704.55,"body":"or social conversations to"},{"speaker":"Mayte Mata Sivera","startTime":704.55,"endTime":705.9399999999999,"body":"help that person to grow."},{"speaker":"Mayte Mata Sivera","startTime":706.29,"endTime":710.75,"body":"And for myself, something that"},{"speaker":"Mayte Mata Sivera","startTime":706.29,"endTime":710.75,"body":"I try to do to help people to"},{"speaker":"Mayte Mata Sivera","startTime":710.75,"endTime":713.56,"body":"understand me, and it's very"},{"speaker":"Mayte Mata Sivera","startTime":710.75,"endTime":713.56,"body":"challenging for me, you see that"},{"speaker":"Mayte Mata Sivera","startTime":713.56,"endTime":715.51,"body":"already, I speak super fast."},{"speaker":"Mayte Mata Sivera","startTime":715.81,"endTime":717.02,"body":"I'm fast at speed."},{"speaker":"Mayte Mata Sivera","startTime":717.1,"endTime":722.01,"body":"And I promise you, Galen, I"},{"speaker":"Mayte Mata Sivera","startTime":717.1,"endTime":722.01,"body":"try to speak slowly to help"},{"speaker":"Mayte Mata Sivera","startTime":722.24,"endTime":723.48,"body":"the people to understand me."},{"speaker":"Mayte Mata Sivera","startTime":723.78,"endTime":725.86,"body":"But when I am talking"},{"speaker":"Mayte Mata Sivera","startTime":723.78,"endTime":725.86,"body":"about something that I"},{"speaker":"Mayte Mata Sivera","startTime":725.86,"endTime":729.774,"body":"am very passionate, it's"},{"speaker":"Mayte Mata Sivera","startTime":725.86,"endTime":729.774,"body":"like, phew, like an F1 car."},{"speaker":"Mayte Mata Sivera","startTime":730.014,"endTime":730.274,"body":"See?"},{"speaker":"Mayte Mata Sivera","startTime":730.334,"endTime":731.274,"body":"Reference to a sports."},{"speaker":"Mayte Mata Sivera","startTime":733.1139999999999,"endTime":736.3439999999999,"body":"I speak super, super fast"},{"speaker":"Mayte Mata Sivera","startTime":733.1139999999999,"endTime":736.3439999999999,"body":"and I need to control myself."},{"speaker":"Mayte Mata Sivera","startTime":736.3439999999999,"endTime":739.134,"body":"We are having here a nice"},{"speaker":"Mayte Mata Sivera","startTime":736.3439999999999,"endTime":739.134,"body":"conversation and potentially"},{"speaker":"Mayte Mata Sivera","startTime":739.324,"endTime":740.5939999999999,"body":"I will go past the speed."},{"speaker":"Mayte Mata Sivera","startTime":740.924,"endTime":744.584,"body":"When I am rehearsing for a"},{"speaker":"Mayte Mata Sivera","startTime":740.924,"endTime":744.584,"body":"presentation, a formal education"},{"speaker":"Mayte Mata Sivera","startTime":744.5939999999999,"endTime":748.7239999999999,"body":"class or keynote, what I do"},{"speaker":"Mayte Mata Sivera","startTime":744.5939999999999,"endTime":748.7239999999999,"body":"is I measure my pace, I have"},{"speaker":"Mayte Mata Sivera","startTime":749.034,"endTime":752.3389999999999,"body":"someone in the back of the room"},{"speaker":"Mayte Mata Sivera","startTime":749.034,"endTime":752.3389999999999,"body":"making signals like, slow down."},{"speaker":"Mayte Mata Sivera","startTime":752.919,"endTime":757.159,"body":"And I try to use words that"},{"speaker":"Mayte Mata Sivera","startTime":752.919,"endTime":757.159,"body":"cannot create confusion."},{"speaker":"Mayte Mata Sivera","startTime":757.539,"endTime":760.129,"body":"There are some words that I"},{"speaker":"Mayte Mata Sivera","startTime":757.539,"endTime":760.129,"body":"know that I cannot pronounce"},{"speaker":"Mayte Mata Sivera","startTime":760.129,"endTime":763.179,"body":"very well, so I try to"},{"speaker":"Mayte Mata Sivera","startTime":760.129,"endTime":763.179,"body":"use other words that are"},{"speaker":"Mayte Mata Sivera","startTime":763.259,"endTime":764.429,"body":"easy for me to pronounce."},{"speaker":"Yasmina Khelifi","startTime":764.769,"endTime":767.169,"body":"I confirm"},{"speaker":"Yasmina Khelifi","startTime":764.769,"endTime":767.169,"body":"exactly the same tactics as"},{"speaker":"Yasmina Khelifi","startTime":767.169,"endTime":770.269,"body":"Mayte, so probably Spanish"},{"speaker":"Yasmina Khelifi","startTime":767.169,"endTime":770.269,"body":"and French, I think are"},{"speaker":"Yasmina Khelifi","startTime":770.379,"endTime":772.379,"body":"quicker speakers, probably."},{"speaker":"Yasmina Khelifi","startTime":772.509,"endTime":774.319,"body":"So that's exactly"},{"speaker":"Yasmina Khelifi","startTime":772.509,"endTime":774.319,"body":"the same tactics."},{"speaker":"Yasmina Khelifi","startTime":774.3389999999999,"endTime":776.919,"body":"And I think it also goes back"},{"speaker":"Yasmina Khelifi","startTime":774.3389999999999,"endTime":776.919,"body":"to what we are talking about,"},{"speaker":"Yasmina Khelifi","startTime":777.294,"endTime":778.654,"body":"international project teams."},{"speaker":"Yasmina Khelifi","startTime":778.904,"endTime":782.694,"body":"It means that each member"},{"speaker":"Yasmina Khelifi","startTime":778.904,"endTime":782.694,"body":"of the team has to become"},{"speaker":"Yasmina Khelifi","startTime":782.7139999999999,"endTime":786.024,"body":"more self-aware, self-aware"},{"speaker":"Yasmina Khelifi","startTime":782.7139999999999,"endTime":786.024,"body":"of the challenges they may"},{"speaker":"Yasmina Khelifi","startTime":786.024,"endTime":789.9739999999999,"body":"face, of the challenges that"},{"speaker":"Yasmina Khelifi","startTime":786.024,"endTime":789.9739999999999,"body":"may block the collaboration."},{"speaker":"Yasmina Khelifi","startTime":790.274,"endTime":792.324,"body":"And I think what you say"},{"speaker":"Yasmina Khelifi","startTime":790.274,"endTime":792.324,"body":"in terms of tactical,"},{"speaker":"Yasmina Khelifi","startTime":792.334,"endTime":795.584,"body":"so to talk openly about"},{"speaker":"Yasmina Khelifi","startTime":792.334,"endTime":795.584,"body":"the way you communicate,"},{"speaker":"Yasmina Khelifi","startTime":795.814,"endTime":796.694,"body":"it's something else."},{"speaker":"Yasmina Khelifi","startTime":796.694,"endTime":800.294,"body":"So when I work with a new"},{"speaker":"Yasmina Khelifi","startTime":796.694,"endTime":800.294,"body":"provider or new supplier, I"},{"speaker":"Yasmina Khelifi","startTime":800.294,"endTime":803.394,"body":"usually have a meeting when"},{"speaker":"Yasmina Khelifi","startTime":800.294,"endTime":803.394,"body":"I explain, perhaps for some"},{"speaker":"Yasmina Khelifi","startTime":803.394,"endTime":806.154,"body":"people it's strange, but I tell"},{"speaker":"Yasmina Khelifi","startTime":803.394,"endTime":806.154,"body":"people, I send a lot of emails."},{"speaker":"Yasmina Khelifi","startTime":806.654,"endTime":810.624,"body":"Also when I work, usually"},{"speaker":"Yasmina Khelifi","startTime":806.654,"endTime":810.624,"body":"you can contact me more"},{"speaker":"Yasmina Khelifi","startTime":810.634,"endTime":813.384,"body":"like this, via A or B."},{"speaker":"Yasmina Khelifi","startTime":813.694,"endTime":816.384,"body":"Also if there is an issue,"},{"speaker":"Yasmina Khelifi","startTime":813.694,"endTime":816.384,"body":"don't hesitate, but I don't"},{"speaker":"Yasmina Khelifi","startTime":816.404,"endTime":817.5939999999999,"body":"read emails on the weekend."},{"speaker":"Yasmina Khelifi","startTime":817.744,"endTime":820.7239999999999,"body":"It's, I try really to"},{"speaker":"Yasmina Khelifi","startTime":817.744,"endTime":820.7239999999999,"body":"be very explicit on the"},{"speaker":"Yasmina Khelifi","startTime":820.7239999999999,"endTime":823.794,"body":"way I communicate and"},{"speaker":"Yasmina Khelifi","startTime":820.7239999999999,"endTime":823.794,"body":"also to encourage other"},{"speaker":"Yasmina Khelifi","startTime":823.824,"endTime":824.9639999999999,"body":"people to do the same."},{"speaker":"Galen Low","startTime":825.2139999999999,"endTime":825.654,"body":"I love that."},{"speaker":"Galen Low","startTime":825.654,"endTime":828.014,"body":"And I like that's"},{"speaker":"Galen Low","startTime":825.654,"endTime":828.014,"body":"more common now."},{"speaker":"Galen Low","startTime":828.389,"endTime":829.869,"body":"And I think because of"},{"speaker":"Galen Low","startTime":828.389,"endTime":829.869,"body":"some of this, right?"},{"speaker":"Galen Low","startTime":829.869,"endTime":832.899,"body":"Because of, remote"},{"speaker":"Galen Low","startTime":829.869,"endTime":832.899,"body":"collaboration, people working in"},{"speaker":"Galen Low","startTime":832.899,"endTime":836.769,"body":"different time zones, and even"},{"speaker":"Galen Low","startTime":832.899,"endTime":836.769,"body":"in a post COVID 19 pandemic when"},{"speaker":"Galen Low","startTime":836.9789999999999,"endTime":838.159,"body":"our view on work is different."},{"speaker":"Galen Low","startTime":838.159,"endTime":839.209,"body":"It's what are your"},{"speaker":"Galen Low","startTime":838.159,"endTime":839.209,"body":"working hours?"},{"speaker":"Galen Low","startTime":839.209,"endTime":840.429,"body":"They might not be"},{"speaker":"Galen Low","startTime":839.209,"endTime":840.429,"body":"the same as mine."},{"speaker":"Galen Low","startTime":840.669,"endTime":843.069,"body":"Not everyone's on nine to five,"},{"speaker":"Galen Low","startTime":840.669,"endTime":843.069,"body":"not everyone's in the office."},{"speaker":"Galen Low","startTime":843.3589999999999,"endTime":845.939,"body":"And I love that practice of"},{"speaker":"Galen Low","startTime":843.3589999999999,"endTime":845.939,"body":"just being like, Hey, We're"},{"speaker":"Galen Low","startTime":845.939,"endTime":846.709,"body":"going to work together."},{"speaker":"Galen Low","startTime":846.8589999999999,"endTime":847.6089999999999,"body":"Here's how I work."},{"speaker":"Galen Low","startTime":847.619,"endTime":848.319,"body":"How do you work?"},{"speaker":"Galen Low","startTime":848.429,"endTime":848.829,"body":"Great."},{"speaker":"Galen Low","startTime":849.1089999999999,"endTime":850.9689999999999,"body":"I don't know why that was"},{"speaker":"Galen Low","startTime":849.1089999999999,"endTime":850.9689999999999,"body":"such a stigmatic thing before,"},{"speaker":"Galen Low","startTime":850.9689999999999,"endTime":853.909,"body":"like before five years ago,"},{"speaker":"Galen Low","startTime":850.9689999999999,"endTime":853.909,"body":"10 years ago, that'd be weird."},{"speaker":"Galen Low","startTime":853.909,"endTime":855.439,"body":"I'd be like, Whoa,"},{"speaker":"Galen Low","startTime":853.909,"endTime":855.439,"body":"you're a machine."},{"speaker":"Galen Low","startTime":855.459,"endTime":855.669,"body":"Yeah."},{"speaker":"Galen Low","startTime":855.67,"endTime":856.619,"body":"Yeah."},{"speaker":"Galen Low","startTime":856.619,"endTime":857.169,"body":"Hello."},{"speaker":"Galen Low","startTime":857.7289999999999,"endTime":859.329,"body":"Here's my instruction manual."},{"speaker":"Galen Low","startTime":861.249,"endTime":862.529,"body":"Everyone would be"},{"speaker":"Galen Low","startTime":861.249,"endTime":862.529,"body":"like, what's going on?"},{"speaker":"Galen Low","startTime":862.539,"endTime":865.569,"body":"But now I think it's a much"},{"speaker":"Galen Low","startTime":862.539,"endTime":865.569,"body":"more common and accepted thing."},{"speaker":"Galen Low","startTime":865.579,"endTime":866.309,"body":"That's okay, great."},{"speaker":"Galen Low","startTime":866.539,"endTime":867.8489999999999,"body":"Let's just fast forward"},{"speaker":"Galen Low","startTime":866.539,"endTime":867.8489999999999,"body":"to the part where we"},{"speaker":"Galen Low","startTime":867.8489999999999,"endTime":868.639,"body":"work well together."},{"speaker":"Galen Low","startTime":868.9889999999999,"endTime":869.659,"body":"I think that's amazing."},{"speaker":"Galen Low","startTime":870.029,"endTime":872.3589999999999,"body":"The other thing, Mayte, that"},{"speaker":"Galen Low","startTime":870.029,"endTime":872.3589999999999,"body":"I love about, because both of"},{"speaker":"Galen Low","startTime":872.3589999999999,"endTime":874.249,"body":"you, you both are speakers."},{"speaker":"Galen Low","startTime":874.529,"endTime":876.769,"body":"And I love that sort of"},{"speaker":"Galen Low","startTime":874.529,"endTime":876.769,"body":"comparison of okay, if I'm"},{"speaker":"Galen Low","startTime":876.769,"endTime":880.009,"body":"speaking to an auditorium"},{"speaker":"Galen Low","startTime":876.769,"endTime":880.009,"body":"of people, and I don't know"},{"speaker":"Galen Low","startTime":880.009,"endTime":882.139,"body":"them all, I don't know their"},{"speaker":"Galen Low","startTime":880.009,"endTime":882.139,"body":"background, and I don't know"},{"speaker":"Galen Low","startTime":882.429,"endTime":883.519,"body":"anything about them, really."},{"speaker":"Galen Low","startTime":883.779,"endTime":885.7289999999999,"body":"But I want them to"},{"speaker":"Galen Low","startTime":883.779,"endTime":885.7289999999999,"body":"receive the message."},{"speaker":"Galen Low","startTime":885.939,"endTime":887.689,"body":"I'm going to, yeah, slow down."},{"speaker":"Galen Low","startTime":887.699,"endTime":889.549,"body":"Or ask my friend to"},{"speaker":"Galen Low","startTime":887.699,"endTime":889.549,"body":"stand in the back and"},{"speaker":"Galen Low","startTime":889.559,"endTime":890.619,"body":"make hand signals at me."},{"speaker":"Galen Low","startTime":890.869,"endTime":892.8489999999999,"body":"Whereas in the business world,"},{"speaker":"Galen Low","startTime":890.869,"endTime":892.8489999999999,"body":"we're like, fast is good."},{"speaker":"Galen Low","startTime":893.1089999999999,"endTime":895.419,"body":"Not even just as the language"},{"speaker":"Galen Low","startTime":893.1089999999999,"endTime":895.419,"body":"thing, but I find that a lot"},{"speaker":"Galen Low","startTime":895.419,"endTime":897.3489999999999,"body":"of the time it's we're in a"},{"speaker":"Galen Low","startTime":895.419,"endTime":897.3489999999999,"body":"meeting, we gotta get things"},{"speaker":"Galen Low","startTime":897.3489999999999,"endTime":899.509,"body":"done, it has to be a good use"},{"speaker":"Galen Low","startTime":897.3489999999999,"endTime":899.509,"body":"of our time, let's go fast."},{"speaker":"Galen Low","startTime":899.769,"endTime":902.2389999999999,"body":"They're almost at odds with"},{"speaker":"Galen Low","startTime":899.769,"endTime":902.2389999999999,"body":"one another, in that if"},{"speaker":"Galen Low","startTime":902.2389999999999,"endTime":905.559,"body":"we slow down, we probably"},{"speaker":"Galen Low","startTime":902.2389999999999,"endTime":905.559,"body":"actually get more done because"},{"speaker":"Galen Low","startTime":905.559,"endTime":908.129,"body":"everyone would understand and"},{"speaker":"Galen Low","startTime":905.559,"endTime":908.129,"body":"everything would be more clear."},{"speaker":"Galen Low","startTime":908.419,"endTime":911.449,"body":"People would just have time to"},{"speaker":"Galen Low","startTime":908.419,"endTime":911.449,"body":"absorb the information, but our"},{"speaker":"Galen Low","startTime":911.449,"endTime":914.959,"body":"view on work is get done fast,"},{"speaker":"Galen Low","startTime":911.449,"endTime":914.959,"body":"get your idea out fast, and then"},{"speaker":"Galen Low","startTime":915.029,"endTime":916.2289999999999,"body":"make progress, be productive."},{"speaker":"Galen Low","startTime":916.539,"endTime":918.8489999999999,"body":"But I love that idea, just"},{"speaker":"Galen Low","startTime":916.539,"endTime":918.8489999999999,"body":"being aware of the words"},{"speaker":"Galen Low","startTime":918.8489999999999,"endTime":922.129,"body":"you're using, and your pace,"},{"speaker":"Galen Low","startTime":918.8489999999999,"endTime":922.129,"body":"understanding who's in the room,"},{"speaker":"Galen Low","startTime":922.329,"endTime":923.4889999999999,"body":"and taking that into account."},{"speaker":"Galen Low","startTime":923.769,"endTime":925.499,"body":"That's actually a really"},{"speaker":"Galen Low","startTime":923.769,"endTime":925.499,"body":"good segue, because, we've"},{"speaker":"Galen Low","startTime":925.499,"endTime":927.4889999999999,"body":"been talking about, self"},{"speaker":"Galen Low","startTime":925.499,"endTime":927.4889999999999,"body":"awareness, and I think"},{"speaker":"Galen Low","startTime":927.499,"endTime":928.649,"body":"that's really important."},{"speaker":"Galen Low","startTime":928.929,"endTime":931.139,"body":"And something that's kind"},{"speaker":"Galen Low","startTime":928.929,"endTime":931.139,"body":"of underlying this whole"},{"speaker":"Galen Low","startTime":931.139,"endTime":935.449,"body":"conversation is understanding"},{"speaker":"Galen Low","startTime":931.139,"endTime":935.449,"body":"the differences in culture and"},{"speaker":"Galen Low","startTime":935.449,"endTime":937.019,"body":"learning a bit more about it."},{"speaker":"Galen Low","startTime":937.3489999999999,"endTime":940.399,"body":"And, we talk about talking about"},{"speaker":"Galen Low","startTime":937.3489999999999,"endTime":940.399,"body":"our work preferences, but some"},{"speaker":"Galen Low","startTime":940.399,"endTime":942.449,"body":"of it is more deeply cultural."},{"speaker":"Galen Low","startTime":942.799,"endTime":945.279,"body":"And I was wondering, a project"},{"speaker":"Galen Low","startTime":942.799,"endTime":945.279,"body":"manager, if they wanted to"},{"speaker":"Galen Low","startTime":945.279,"endTime":949.189,"body":"like, learn more about their"},{"speaker":"Galen Low","startTime":945.279,"endTime":949.189,"body":"internationally distributed"},{"speaker":"Galen Low","startTime":949.189,"endTime":952.4789999999999,"body":"team and what that work culture"},{"speaker":"Galen Low","startTime":949.189,"endTime":952.4789999999999,"body":"looks like, what can they do?"},{"speaker":"Galen Low","startTime":952.499,"endTime":953.8589999999999,"body":"Does this just"},{"speaker":"Galen Low","startTime":952.499,"endTime":953.8589999999999,"body":"happen on the job?"},{"speaker":"Galen Low","startTime":953.869,"endTime":955.889,"body":"Do you have to schedule a"},{"speaker":"Galen Low","startTime":953.869,"endTime":955.889,"body":"separate session where you're"},{"speaker":"Galen Low","startTime":956.399,"endTime":957.659,"body":"teach me about your culture?"},{"speaker":"Galen Low","startTime":958.9889999999999,"endTime":961.389,"body":"How can we make this,"},{"speaker":"Galen Low","startTime":958.9889999999999,"endTime":961.389,"body":"something where as a project"},{"speaker":"Galen Low","startTime":961.409,"endTime":964.419,"body":"leader, you can learn about"},{"speaker":"Galen Low","startTime":961.409,"endTime":964.419,"body":"some of these cultural"},{"speaker":"Galen Low","startTime":964.419,"endTime":966.399,"body":"differences along the way?"},{"speaker":"Yasmina Khelifi","startTime":966.509,"endTime":968.3389999999999,"body":"When I"},{"speaker":"Yasmina Khelifi","startTime":966.509,"endTime":968.3389999999999,"body":"think on this, it depends."},{"speaker":"Yasmina Khelifi","startTime":968.3389999999999,"endTime":970.669,"body":"The first thing, there"},{"speaker":"Yasmina Khelifi","startTime":968.3389999999999,"endTime":970.669,"body":"are some intercultural"},{"speaker":"Yasmina Khelifi","startTime":970.709,"endTime":971.919,"body":"courses or classes."},{"speaker":"Yasmina Khelifi","startTime":971.929,"endTime":975.039,"body":"So perhaps some people may think"},{"speaker":"Yasmina Khelifi","startTime":971.929,"endTime":975.039,"body":"it is useless because they think"},{"speaker":"Yasmina Khelifi","startTime":975.039,"endTime":976.699,"body":"it's better to learn on the job."},{"speaker":"Yasmina Khelifi","startTime":976.909,"endTime":980.0889999999999,"body":"But for me, I was thinking"},{"speaker":"Yasmina Khelifi","startTime":976.909,"endTime":980.0889999999999,"body":"like this at the beginning, but"},{"speaker":"Yasmina Khelifi","startTime":980.139,"endTime":983.619,"body":"I was fortunate to have some"},{"speaker":"Yasmina Khelifi","startTime":980.139,"endTime":983.619,"body":"intercultural training at work."},{"speaker":"Yasmina Khelifi","startTime":983.889,"endTime":986.9689999999999,"body":"And I could learn a bit,"},{"speaker":"Yasmina Khelifi","startTime":983.889,"endTime":986.9689999999999,"body":"to be honest, I could"},{"speaker":"Yasmina Khelifi","startTime":986.9789999999999,"endTime":988.369,"body":"feel more self confident."},{"speaker":"Yasmina Khelifi","startTime":988.639,"endTime":991.7389999999999,"body":"The first time I had to work"},{"speaker":"Yasmina Khelifi","startTime":988.639,"endTime":991.7389999999999,"body":"with Chinese colleagues,"},{"speaker":"Yasmina Khelifi","startTime":991.9789999999999,"endTime":993.249,"body":"we have a Chinese office."},{"speaker":"Yasmina Khelifi","startTime":993.569,"endTime":996.639,"body":"Usually I approach a new"},{"speaker":"Yasmina Khelifi","startTime":993.569,"endTime":996.639,"body":"collaboration through the"},{"speaker":"Yasmina Khelifi","startTime":996.639,"endTime":999.549,"body":"language also, but Chinese"},{"speaker":"Yasmina Khelifi","startTime":996.639,"endTime":999.549,"body":"is very hard to learn."},{"speaker":"Yasmina Khelifi","startTime":999.8589999999999,"endTime":1002.059,"body":"So you don't have"},{"speaker":"Yasmina Khelifi","startTime":999.8589999999999,"endTime":1002.059,"body":"time to learn it."},{"speaker":"Yasmina Khelifi","startTime":1002.439,"endTime":1007.014,"body":"So what I did ask also"},{"speaker":"Yasmina Khelifi","startTime":1002.439,"endTime":1007.014,"body":"other colleagues who"},{"speaker":"Yasmina Khelifi","startTime":1007.014,"endTime":1007.954,"body":"worked with China."},{"speaker":"Yasmina Khelifi","startTime":1008.164,"endTime":1010.304,"body":"We can call them"},{"speaker":"Yasmina Khelifi","startTime":1008.164,"endTime":1010.304,"body":"cultural mentors."},{"speaker":"Yasmina Khelifi","startTime":1010.394,"endTime":1013.384,"body":"And I'm sure there are many"},{"speaker":"Yasmina Khelifi","startTime":1010.394,"endTime":1013.384,"body":"people in your environment who"},{"speaker":"Yasmina Khelifi","startTime":1013.384,"endTime":1015.894,"body":"lived in China, who traveled"},{"speaker":"Yasmina Khelifi","startTime":1013.384,"endTime":1015.894,"body":"there, who worked with them"},{"speaker":"Yasmina Khelifi","startTime":1016.134,"endTime":1017.494,"body":"and ask them some questions."},{"speaker":"Yasmina Khelifi","startTime":1017.704,"endTime":1020.084,"body":"And then, as I told you,"},{"speaker":"Yasmina Khelifi","startTime":1017.704,"endTime":1020.084,"body":"the first meeting, I"},{"speaker":"Yasmina Khelifi","startTime":1020.084,"endTime":1021.954,"body":"explained how I worked."},{"speaker":"Yasmina Khelifi","startTime":1022.154,"endTime":1025.164,"body":"And after along the way,"},{"speaker":"Yasmina Khelifi","startTime":1022.154,"endTime":1025.164,"body":"I asked some questions."},{"speaker":"Yasmina Khelifi","startTime":1025.314,"endTime":1026.144,"body":"That's the way I did."},{"speaker":"Galen Low","startTime":1026.694,"endTime":1028.184,"body":"I love that"},{"speaker":"Galen Low","startTime":1026.694,"endTime":1028.184,"body":"word cultural mentor."},{"speaker":"Galen Low","startTime":1028.184,"endTime":1030.134,"body":"And I think it's one"},{"speaker":"Galen Low","startTime":1028.184,"endTime":1030.134,"body":"of those things too,"},{"speaker":"Galen Low","startTime":1030.154,"endTime":1031.384,"body":"where I agree with you."},{"speaker":"Galen Low","startTime":1031.384,"endTime":1032.664,"body":"I think a lot of people"},{"speaker":"Galen Low","startTime":1031.384,"endTime":1032.664,"body":"be like, we'll just"},{"speaker":"Galen Low","startTime":1032.664,"endTime":1033.844,"body":"figure it out as we go."},{"speaker":"Galen Low","startTime":1034.189,"endTime":1036.599,"body":"But that sort of intentionality"},{"speaker":"Galen Low","startTime":1034.189,"endTime":1036.599,"body":"is to be like, maybe there"},{"speaker":"Galen Low","startTime":1036.599,"endTime":1039.6290000000001,"body":"is a course, or even just"},{"speaker":"Galen Low","startTime":1036.599,"endTime":1039.6290000000001,"body":"maybe I should talk to someone"},{"speaker":"Galen Low","startTime":1039.6290000000001,"endTime":1042.419,"body":"in my network who has some"},{"speaker":"Galen Low","startTime":1039.6290000000001,"endTime":1042.419,"body":"experience with this, and I"},{"speaker":"Galen Low","startTime":1042.419,"endTime":1044.779,"body":"might not master everything,"},{"speaker":"Galen Low","startTime":1042.419,"endTime":1044.779,"body":"but at least I'll know a"},{"speaker":"Galen Low","startTime":1044.779,"endTime":1047.529,"body":"little bit of something"},{"speaker":"Galen Low","startTime":1044.779,"endTime":1047.529,"body":"that I can build on top of."},{"speaker":"Galen Low","startTime":1047.829,"endTime":1048.839,"body":"I really like that idea."},{"speaker":"Galen Low","startTime":1048.869,"endTime":1051.119,"body":"I don't know why, but my"},{"speaker":"Galen Low","startTime":1048.869,"endTime":1051.119,"body":"head went to Well, people"},{"speaker":"Galen Low","startTime":1051.119,"endTime":1053.399,"body":"in espionage, they got to"},{"speaker":"Galen Low","startTime":1051.119,"endTime":1053.399,"body":"learn something and blend"},{"speaker":"Galen Low","startTime":1053.399,"endTime":1055.049,"body":"in with very short notice."},{"speaker":"Galen Low","startTime":1056.9189999999999,"endTime":1058.6689999999999,"body":"And if you're a spy and"},{"speaker":"Galen Low","startTime":1056.9189999999999,"endTime":1058.6689999999999,"body":"you're going to pretend"},{"speaker":"Galen Low","startTime":1058.6689999999999,"endTime":1061.249,"body":"that you are working in this"},{"speaker":"Galen Low","startTime":1058.6689999999999,"endTime":1061.249,"body":"country and not be called"},{"speaker":"Galen Low","startTime":1061.249,"endTime":1064.369,"body":"out, there's that ability to"},{"speaker":"Galen Low","startTime":1061.249,"endTime":1064.369,"body":"just learn enough rapidly."},{"speaker":"Galen Low","startTime":1064.644,"endTime":1067.424,"body":"And kind of give yourself"},{"speaker":"Galen Low","startTime":1064.644,"endTime":1067.424,"body":"a foundation to build off"},{"speaker":"Galen Low","startTime":1067.424,"endTime":1069.314,"body":"of, not to say that project"},{"speaker":"Galen Low","startTime":1067.424,"endTime":1069.314,"body":"leaders should be spies,"},{"speaker":"Galen Low","startTime":1069.344,"endTime":1074.124,"body":"but that it's not impossible"},{"speaker":"Galen Low","startTime":1069.344,"endTime":1074.124,"body":"to with intention, learn a"},{"speaker":"Galen Low","startTime":1074.124,"endTime":1076.7939999999999,"body":"bit more about the context"},{"speaker":"Galen Low","startTime":1074.124,"endTime":1076.7939999999999,"body":"that you're walking into"},{"speaker":"Galen Low","startTime":1077.0439999999999,"endTime":1078.004,"body":"and take that into account."},{"speaker":"Galen Low","startTime":1078.274,"endTime":1078.694,"body":"I love that."},{"speaker":"Yasmina Khelifi","startTime":1078.924,"endTime":1081.384,"body":"The other"},{"speaker":"Yasmina Khelifi","startTime":1078.924,"endTime":1081.384,"body":"thing I'd like to add also is"},{"speaker":"Yasmina Khelifi","startTime":1081.384,"endTime":1085.694,"body":"we have also organizational"},{"speaker":"Yasmina Khelifi","startTime":1081.384,"endTime":1085.694,"body":"culture that plays a role."},{"speaker":"Yasmina Khelifi","startTime":1085.924,"endTime":1088.774,"body":"It means if you work with"},{"speaker":"Yasmina Khelifi","startTime":1085.924,"endTime":1088.774,"body":"me, Galen, perhaps you"},{"speaker":"Yasmina Khelifi","startTime":1088.774,"endTime":1091.514,"body":"took a course about how to"},{"speaker":"Yasmina Khelifi","startTime":1088.774,"endTime":1091.514,"body":"work with French people."},{"speaker":"Yasmina Khelifi","startTime":1091.814,"endTime":1095.329,"body":"But perhaps it will not"},{"speaker":"Yasmina Khelifi","startTime":1091.814,"endTime":1095.329,"body":"apply 100% because in my"},{"speaker":"Yasmina Khelifi","startTime":1095.329,"endTime":1098.649,"body":"organization, my department,"},{"speaker":"Yasmina Khelifi","startTime":1095.329,"endTime":1098.649,"body":"people are used to working"},{"speaker":"Yasmina Khelifi","startTime":1098.859,"endTime":1100.499,"body":"with other nationalities."},{"speaker":"Yasmina Khelifi","startTime":1100.809,"endTime":1103.369,"body":"Also, and we use a lot"},{"speaker":"Yasmina Khelifi","startTime":1100.809,"endTime":1103.369,"body":"of English also when"},{"speaker":"Yasmina Khelifi","startTime":1103.369,"endTime":1104.149,"body":"we speak in French."},{"speaker":"Yasmina Khelifi","startTime":1104.149,"endTime":1106.969,"body":"So there is also this"},{"speaker":"Yasmina Khelifi","startTime":1104.149,"endTime":1106.969,"body":"organizational culture"},{"speaker":"Yasmina Khelifi","startTime":1106.999,"endTime":1109.9089999999999,"body":"that will influence also"},{"speaker":"Yasmina Khelifi","startTime":1106.999,"endTime":1109.9089999999999,"body":"the way the way we work."},{"speaker":"Galen Low","startTime":1110.119,"endTime":1111.439,"body":"That's a really"},{"speaker":"Galen Low","startTime":1110.119,"endTime":1111.439,"body":"important consideration."},{"speaker":"Galen Low","startTime":1111.449,"endTime":1114.699,"body":"And even the flip side of that"},{"speaker":"Galen Low","startTime":1111.449,"endTime":1114.699,"body":"being that you could be working"},{"speaker":"Galen Low","startTime":1114.759,"endTime":1117.6589999999999,"body":"in between States in America."},{"speaker":"Galen Low","startTime":1117.959,"endTime":1121.219,"body":"And just because you are in"},{"speaker":"Galen Low","startTime":1117.959,"endTime":1121.219,"body":"the same country and just"},{"speaker":"Galen Low","startTime":1121.219,"endTime":1123.509,"body":"because you're speaking"},{"speaker":"Galen Low","startTime":1121.219,"endTime":1123.509,"body":"the same language doesn't"},{"speaker":"Galen Low","startTime":1123.519,"endTime":1127.569,"body":"mean that the way your"},{"speaker":"Galen Low","startTime":1123.519,"endTime":1127.569,"body":"organizations work are the same."},{"speaker":"Galen Low","startTime":1128.069,"endTime":1131.029,"body":"And to your original point about"},{"speaker":"Galen Low","startTime":1128.069,"endTime":1131.029,"body":"hey, we're all professionals"},{"speaker":"Galen Low","startTime":1131.029,"endTime":1132.399,"body":"here, have we defined that?"},{"speaker":"Galen Low","startTime":1132.639,"endTime":1133.809,"body":"What does that mean for people?"},{"speaker":"Galen Low","startTime":1133.829,"endTime":1136.689,"body":"And even just the, we send"},{"speaker":"Galen Low","startTime":1133.829,"endTime":1136.689,"body":"Slack messages that are as"},{"speaker":"Galen Low","startTime":1136.689,"endTime":1139.1589999999999,"body":"long as emails so that we"},{"speaker":"Galen Low","startTime":1136.689,"endTime":1139.1589999999999,"body":"don't have to send emails."},{"speaker":"Galen Low","startTime":1139.339,"endTime":1140.239,"body":"But is it really different?"},{"speaker":"Galen Low","startTime":1140.239,"endTime":1142.049,"body":"I don't know, but"},{"speaker":"Galen Low","startTime":1140.239,"endTime":1142.049,"body":"that's the way we roll."},{"speaker":"Galen Low","startTime":1142.089,"endTime":1145.189,"body":"That's just expect to receive"},{"speaker":"Galen Low","startTime":1142.089,"endTime":1145.189,"body":"a four paragraph Slack message."},{"speaker":"Galen Low","startTime":1145.469,"endTime":1147.209,"body":"That's just part"},{"speaker":"Galen Low","startTime":1145.469,"endTime":1147.209,"body":"of the way we work."},{"speaker":"Galen Low","startTime":1147.209,"endTime":1149.6589999999999,"body":"And that might be different"},{"speaker":"Galen Low","startTime":1147.209,"endTime":1149.6589999999999,"body":"than how another team works."},{"speaker":"Galen Low","startTime":1149.979,"endTime":1153.974,"body":"Mayte, any tips on just learning"},{"speaker":"Galen Low","startTime":1149.979,"endTime":1153.974,"body":"about sort of other cultures"},{"speaker":"Galen Low","startTime":1154.174,"endTime":1155.334,"body":"from other team members?"},{"speaker":"Mayte Mata Sivera","startTime":1155.504,"endTime":1157.674,"body":"I think that"},{"speaker":"Mayte Mata Sivera","startTime":1155.504,"endTime":1157.674,"body":"you need to be self-aware of"},{"speaker":"Mayte Mata Sivera","startTime":1157.674,"endTime":1158.664,"body":"the things that you don't know."},{"speaker":"Mayte Mata Sivera","startTime":1158.964,"endTime":1161.964,"body":"Be humble and ask questions"},{"speaker":"Mayte Mata Sivera","startTime":1158.964,"endTime":1161.964,"body":"using the correct words"},{"speaker":"Mayte Mata Sivera","startTime":1162.014,"endTime":1164.0539999999999,"body":"and showing interest for"},{"speaker":"Mayte Mata Sivera","startTime":1162.014,"endTime":1164.0539999999999,"body":"other people's culture."},{"speaker":"Mayte Mata Sivera","startTime":1165.094,"endTime":1167.724,"body":"For example, I remember a"},{"speaker":"Mayte Mata Sivera","startTime":1165.094,"endTime":1167.724,"body":"business travel to Korea,"},{"speaker":"Mayte Mata Sivera","startTime":1168.064,"endTime":1170.954,"body":"so I tried to ping a friend"},{"speaker":"Mayte Mata Sivera","startTime":1168.064,"endTime":1170.954,"body":"before, it's what is the dress"},{"speaker":"Mayte Mata Sivera","startTime":1170.954,"endTime":1172.754,"body":"code in the office in Seoul?"},{"speaker":"Mayte Mata Sivera","startTime":1173.094,"endTime":1175.474,"body":"How is the setup in the meeting?"},{"speaker":"Mayte Mata Sivera","startTime":1175.474,"endTime":1178.464,"body":"So there is the hierarchies"},{"speaker":"Mayte Mata Sivera","startTime":1175.474,"endTime":1178.464,"body":"over there are very important."},{"speaker":"Mayte Mata Sivera","startTime":1178.464,"endTime":1181.934,"body":"There is a timer on the table"},{"speaker":"Mayte Mata Sivera","startTime":1178.464,"endTime":1181.934,"body":"too, and each person has five"},{"speaker":"Mayte Mata Sivera","startTime":1181.944,"endTime":1184.874,"body":"minutes to discuss a topic,"},{"speaker":"Mayte Mata Sivera","startTime":1181.944,"endTime":1184.874,"body":"something that in Spain, we can"},{"speaker":"Mayte Mata Sivera","startTime":1184.874,"endTime":1187.944,"body":"be talking about the same and"},{"speaker":"Mayte Mata Sivera","startTime":1184.874,"endTime":1187.944,"body":"one voice over another voice."},{"speaker":"Mayte Mata Sivera","startTime":1188.404,"endTime":1191.474,"body":"So first, my boss"},{"speaker":"Mayte Mata Sivera","startTime":1188.404,"endTime":1191.474,"body":"introduced me and I"},{"speaker":"Mayte Mata Sivera","startTime":1191.474,"endTime":1192.824,"body":"introduced the other person."},{"speaker":"Mayte Mata Sivera","startTime":1192.824,"endTime":1196.744,"body":"So asking these questions"},{"speaker":"Mayte Mata Sivera","startTime":1192.824,"endTime":1196.744,"body":"with the intention to learn,"},{"speaker":"Mayte Mata Sivera","startTime":1196.974,"endTime":1199.844,"body":"basically, it's not gossip,"},{"speaker":"Mayte Mata Sivera","startTime":1196.974,"endTime":1199.844,"body":"it's not that because, oh,"},{"speaker":"Mayte Mata Sivera","startTime":1199.854,"endTime":1200.904,"body":"we are better than you are."},{"speaker":"Mayte Mata Sivera","startTime":1200.924,"endTime":1201.854,"body":"No, it's not about that."},{"speaker":"Mayte Mata Sivera","startTime":1201.884,"endTime":1206.064,"body":"It's about being humble, willing"},{"speaker":"Mayte Mata Sivera","startTime":1201.884,"endTime":1206.064,"body":"to learn and using correct"},{"speaker":"Mayte Mata Sivera","startTime":1206.084,"endTime":1209.384,"body":"words to make people say, Hey,"},{"speaker":"Mayte Mata Sivera","startTime":1206.084,"endTime":1209.384,"body":"I want to learn more about you."},{"speaker":"Mayte Mata Sivera","startTime":1209.404,"endTime":1210.944,"body":"I want to learn more"},{"speaker":"Mayte Mata Sivera","startTime":1209.404,"endTime":1210.944,"body":"about your culture."},{"speaker":"Mayte Mata Sivera","startTime":1211.234,"endTime":1213.834,"body":"And I want to do the things"},{"speaker":"Mayte Mata Sivera","startTime":1211.234,"endTime":1213.834,"body":"as better as I can when I"},{"speaker":"Mayte Mata Sivera","startTime":1213.864,"endTime":1216.094,"body":"travel to your country or"},{"speaker":"Mayte Mata Sivera","startTime":1213.864,"endTime":1216.094,"body":"when I collaborate with you."},{"speaker":"Galen Low","startTime":1219.164,"endTime":1221.004,"body":"Hey folks, I hope"},{"speaker":"Galen Low","startTime":1219.164,"endTime":1221.004,"body":"you're enjoying this episode."},{"speaker":"Galen Low","startTime":1221.384,"endTime":1223.614,"body":"I just wanted to take a minute"},{"speaker":"Galen Low","startTime":1221.384,"endTime":1223.614,"body":"to shout out today's sponsor"},{"speaker":"Galen Low","startTime":1223.714,"endTime":1226.084,"body":"— Jotform, the all-in-one"},{"speaker":"Galen Low","startTime":1223.714,"endTime":1226.084,"body":"tool for form building."},{"speaker":"Galen Low","startTime":1226.124,"endTime":1228.214,"body":"And now, Jotform Workflows."},{"speaker":"Galen Low","startTime":1228.214,"endTime":1230.2839999999999,"body":"For both small to"},{"speaker":"Galen Low","startTime":1228.214,"endTime":1230.2839999999999,"body":"mid-sized businesses"},{"speaker":"Galen Low","startTime":1230.354,"endTime":1233.424,"body":"and enterprises, Jotform"},{"speaker":"Galen Low","startTime":1230.354,"endTime":1233.424,"body":"Workflows is a game changer."},{"speaker":"Galen Low","startTime":1233.769,"endTime":1236.199,"body":"You can automate client"},{"speaker":"Galen 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it's"},{"speaker":"Galen Low","startTime":1247.089,"endTime":1250.459,"body":"trusted by millions worldwide."},{"speaker":"Galen Low","startTime":1254.539,"endTime":1257.1689999999999,"body":"Okay, you think about"},{"speaker":"Galen Low","startTime":1254.539,"endTime":1257.1689999999999,"body":"like historical human"},{"speaker":"Galen Low","startTime":1257.199,"endTime":1258.269,"body":"hospitality, right?"},{"speaker":"Galen Low","startTime":1258.279,"endTime":1260.189,"body":"I'm thinking of like trade"},{"speaker":"Galen Low","startTime":1258.279,"endTime":1260.189,"body":"routes, Silk Road, right?"},{"speaker":"Galen Low","startTime":1260.189,"endTime":1263.149,"body":"It's like a lot of those people,"},{"speaker":"Galen Low","startTime":1260.189,"endTime":1263.149,"body":"a lot of those interactions,"},{"speaker":"Galen Low","startTime":1263.149,"endTime":1265.849,"body":"like where someone's like"},{"speaker":"Galen Low","startTime":1263.149,"endTime":1265.849,"body":"putting up a traveler for"},{"speaker":"Galen Low","startTime":1265.849,"endTime":1269.514,"body":"the night was built around"},{"speaker":"Galen Low","startTime":1265.849,"endTime":1269.514,"body":"this notion of like warmth,"},{"speaker":"Galen Low","startTime":1269.5439999999999,"endTime":1271.274,"body":"welcomeness, curiosity, right?"},{"speaker":"Galen Low","startTime":1271.514,"endTime":1273.414,"body":"And we only have a brief"},{"speaker":"Galen Low","startTime":1271.514,"endTime":1273.414,"body":"moment of time together,"},{"speaker":"Galen Low","startTime":1273.414,"endTime":1275.414,"body":"but that doesn't mean"},{"speaker":"Galen Low","startTime":1273.414,"endTime":1275.414,"body":"I don't or shouldn't"},{"speaker":"Galen Low","startTime":1275.414,"endTime":1276.5439999999999,"body":"want to learn about you."},{"speaker":"Galen Low","startTime":1276.774,"endTime":1280.7939999999999,"body":"Let me posture, let me position"},{"speaker":"Galen Low","startTime":1276.774,"endTime":1280.7939999999999,"body":"myself in a way that shows you"},{"speaker":"Galen Low","startTime":1280.7939999999999,"endTime":1282.144,"body":"that I want to learn about you."},{"speaker":"Galen Low","startTime":1282.144,"endTime":1283.624,"body":"I'm not here to"},{"speaker":"Galen Low","startTime":1282.144,"endTime":1283.624,"body":"just talk at you."},{"speaker":"Galen Low","startTime":1283.984,"endTime":1286.464,"body":"And I'm not here to think"},{"speaker":"Galen Low","startTime":1283.984,"endTime":1286.464,"body":"I'm above you because, here"},{"speaker":"Galen Low","startTime":1286.464,"endTime":1289.339,"body":"I am the traveler, and I'm"},{"speaker":"Galen Low","startTime":1286.464,"endTime":1289.339,"body":"just sleeping in a bed, in"},{"speaker":"Galen Low","startTime":1289.339,"endTime":1292.639,"body":"your house, but it's actually"},{"speaker":"Galen Low","startTime":1289.339,"endTime":1292.639,"body":"an opportunity to learn more"},{"speaker":"Galen Low","startTime":1292.639,"endTime":1295.839,"body":"about one another as humans"},{"speaker":"Galen Low","startTime":1292.639,"endTime":1295.839,"body":"while doing another thing,"},{"speaker":"Galen Low","startTime":1295.859,"endTime":1298.289,"body":"while traveling, while doing"},{"speaker":"Galen Low","startTime":1295.859,"endTime":1298.289,"body":"trade, while doing a project."},{"speaker":"Galen Low","startTime":1298.559,"endTime":1300.839,"body":"And I think that perspective"},{"speaker":"Galen Low","startTime":1298.559,"endTime":1300.839,"body":"is just, I think it's really"},{"speaker":"Galen Low","startTime":1300.839,"endTime":1305.339,"body":"interesting of just being and"},{"speaker":"Galen Low","startTime":1300.839,"endTime":1305.339,"body":"showing that you are open to"},{"speaker":"Galen Low","startTime":1305.339,"endTime":1307.339,"body":"learning and that you're curious"},{"speaker":"Galen Low","startTime":1305.339,"endTime":1307.339,"body":"and that you want to know."},{"speaker":"Galen Low","startTime":1307.739,"endTime":1310.309,"body":"Cause coming back to the"},{"speaker":"Galen Low","startTime":1307.739,"endTime":1310.309,"body":"American sports ball thing,"},{"speaker":"Galen Low","startTime":1310.789,"endTime":1312.9289999999999,"body":"but someone might be like,"},{"speaker":"Galen Low","startTime":1310.789,"endTime":1312.9289999999999,"body":"well, they can learn about"},{"speaker":"Galen Low","startTime":1312.9289999999999,"endTime":1314.969,"body":"American football and what"},{"speaker":"Galen Low","startTime":1312.9289999999999,"endTime":1314.969,"body":"draft is and, and all these"},{"speaker":"Galen Low","startTime":1314.989,"endTime":1316.1789999999999,"body":"things, yeah, guess what?"},{"speaker":"Galen Low","startTime":1316.319,"endTime":1318.569,"body":"You can also learn about"},{"speaker":"Galen Low","startTime":1316.319,"endTime":1318.569,"body":"whatever sport or hobby"},{"speaker":"Galen Low","startTime":1318.569,"endTime":1320.109,"body":"that they are into."},{"speaker":"Galen Low","startTime":1320.4089999999999,"endTime":1321.569,"body":"And it can be that exchange."},{"speaker":"Galen Low","startTime":1321.589,"endTime":1324.359,"body":"And I think that just"},{"speaker":"Galen Low","startTime":1321.589,"endTime":1324.359,"body":"levels up a collaboration"},{"speaker":"Galen Low","startTime":1324.549,"endTime":1325.649,"body":"and camaraderie as well."},{"speaker":"Galen Low","startTime":1325.699,"endTime":1327.819,"body":"And then I don't know if I had"},{"speaker":"Galen Low","startTime":1325.699,"endTime":1327.819,"body":"said it earlier, but Yasmina,"},{"speaker":"Galen Low","startTime":1328.049,"endTime":1330.4189999999999,"body":"what you said not because"},{"speaker":"Galen Low","startTime":1328.049,"endTime":1330.4189999999999,"body":"when things are going well,"},{"speaker":"Galen Low","startTime":1330.4189999999999,"endTime":1333.519,"body":"it's important, but especially"},{"speaker":"Galen Low","startTime":1330.4189999999999,"endTime":1333.519,"body":"when things go wrong, that's"},{"speaker":"Galen Low","startTime":1333.519,"endTime":1337.609,"body":"the whole reason why we build"},{"speaker":"Galen Low","startTime":1333.519,"endTime":1337.609,"body":"culture in groups, period."},{"speaker":"Galen Low","startTime":1337.934,"endTime":1340.574,"body":"Is to know that we can address"},{"speaker":"Galen Low","startTime":1337.934,"endTime":1340.574,"body":"problems and work together"},{"speaker":"Galen Low","startTime":1340.574,"endTime":1343.074,"body":"as a team when we don't have"},{"speaker":"Galen Low","startTime":1340.574,"endTime":1343.074,"body":"a plan, when things are off"},{"speaker":"Galen Low","startTime":1343.074,"endTime":1345.5339999999999,"body":"plan, when things are going"},{"speaker":"Galen Low","startTime":1343.074,"endTime":1345.5339999999999,"body":"sideways, when we have to"},{"speaker":"Galen Low","startTime":1345.5539999999999,"endTime":1346.704,"body":"somehow survive together."},{"speaker":"Galen Low","startTime":1346.904,"endTime":1349.694,"body":"That's like such a good"},{"speaker":"Galen Low","startTime":1346.904,"endTime":1349.694,"body":"argument for why building"},{"speaker":"Galen Low","startTime":1349.694,"endTime":1353.474,"body":"a good cross-cultural team"},{"speaker":"Galen Low","startTime":1349.694,"endTime":1353.474,"body":"culture is so important."},{"speaker":"Yasmina Khelifi","startTime":1353.574,"endTime":1354.5339999999999,"body":"It takes time."},{"speaker":"Yasmina Khelifi","startTime":1354.574,"endTime":1357.824,"body":"So this is something we have"},{"speaker":"Yasmina Khelifi","startTime":1354.574,"endTime":1357.824,"body":"also to admit, it takes time."},{"speaker":"Yasmina Khelifi","startTime":1358.094,"endTime":1360.5339999999999,"body":"So we can make mistakes"},{"speaker":"Yasmina Khelifi","startTime":1358.094,"endTime":1360.5339999999999,"body":"also along the way."},{"speaker":"Yasmina Khelifi","startTime":1360.5339999999999,"endTime":1363.904,"body":"But like Mayte said, if we"},{"speaker":"Yasmina Khelifi","startTime":1360.5339999999999,"endTime":1363.904,"body":"are in the position of saying,"},{"speaker":"Yasmina Khelifi","startTime":1363.964,"endTime":1367.559,"body":"I want to learn from your"},{"speaker":"Yasmina Khelifi","startTime":1363.964,"endTime":1367.559,"body":"culture, I didn't know that."},{"speaker":"Yasmina Khelifi","startTime":1367.769,"endTime":1370.959,"body":"I think it changes the way"},{"speaker":"Yasmina Khelifi","startTime":1367.769,"endTime":1370.959,"body":"the collaboration would work."},{"speaker":"Galen Low","startTime":1371.049,"endTime":1372.079,"body":"Yeah, I agree."},{"speaker":"Galen Low","startTime":1372.319,"endTime":1373.739,"body":"I'm looking at my next"},{"speaker":"Galen Low","startTime":1372.319,"endTime":1373.739,"body":"question and I'm like,"},{"speaker":"Galen Low","startTime":1373.959,"endTime":1374.9289999999999,"body":"I'm gonna change it."},{"speaker":"Galen Low","startTime":1375.539,"endTime":1375.879,"body":"So sorry."},{"speaker":"Mayte Mata Sivera","startTime":1377.109,"endTime":1377.769,"body":"Do it."},{"speaker":"Galen Low","startTime":1378.869,"endTime":1380.329,"body":"Honestly, my next"},{"speaker":"Galen Low","startTime":1378.869,"endTime":1380.329,"body":"question was like, okay,"},{"speaker":"Galen Low","startTime":1380.329,"endTime":1382.389,"body":"your project manager, your"},{"speaker":"Galen Low","startTime":1380.329,"endTime":1382.389,"body":"project leader, like you've"},{"speaker":"Galen Low","startTime":1382.389,"endTime":1383.6689999999999,"body":"learned about your teammates."},{"speaker":"Galen Low","startTime":1383.6689999999999,"endTime":1385.149,"body":"What do you do with"},{"speaker":"Galen Low","startTime":1383.6689999999999,"endTime":1385.149,"body":"this information?"},{"speaker":"Galen Low","startTime":1385.149,"endTime":1388.559,"body":"But I thought I'd twist that"},{"speaker":"Galen Low","startTime":1385.149,"endTime":1388.559,"body":"a little bit and say, A) how"},{"speaker":"Galen Low","startTime":1388.559,"endTime":1389.809,"body":"can you wield that information?"},{"speaker":"Galen Low","startTime":1389.809,"endTime":1392.989,"body":"Because arguably there will"},{"speaker":"Galen Low","startTime":1389.809,"endTime":1392.989,"body":"be others on your team who"},{"speaker":"Galen Low","startTime":1393.009,"endTime":1394.059,"body":"aren't doing this, right?"},{"speaker":"Galen Low","startTime":1394.4289999999999,"endTime":1397.484,"body":"You can do all these things"},{"speaker":"Galen Low","startTime":1394.4289999999999,"endTime":1397.484,"body":"as a project leader and it's"},{"speaker":"Galen Low","startTime":1397.484,"endTime":1401.154,"body":"your sort of responsibility"},{"speaker":"Galen Low","startTime":1397.484,"endTime":1401.154,"body":"and duty and that it impacts"},{"speaker":"Galen Low","startTime":1401.154,"endTime":1403.224,"body":"you in the sense that the"},{"speaker":"Galen Low","startTime":1401.154,"endTime":1403.224,"body":"team will work better and your"},{"speaker":"Galen Low","startTime":1403.224,"endTime":1405.934,"body":"project will go better and"},{"speaker":"Galen Low","startTime":1403.224,"endTime":1405.934,"body":"it positions you very well."},{"speaker":"Galen Low","startTime":1405.934,"endTime":1407.744,"body":"But you could have a whole"},{"speaker":"Galen Low","startTime":1405.934,"endTime":1407.744,"body":"bunch of members on your"},{"speaker":"Galen Low","startTime":1407.744,"endTime":1409.714,"body":"team who are like, yeah,"},{"speaker":"Galen Low","startTime":1407.744,"endTime":1409.714,"body":"we don't care about that."},{"speaker":"Galen Low","startTime":1409.934,"endTime":1411.604,"body":"Why would I want to"},{"speaker":"Galen Low","startTime":1409.934,"endTime":1411.604,"body":"learn about this?"},{"speaker":"Galen Low","startTime":1412.059,"endTime":1414.869,"body":"What can a project leader who"},{"speaker":"Galen Low","startTime":1412.059,"endTime":1414.869,"body":"is proactive about gathering"},{"speaker":"Galen Low","startTime":1414.869,"endTime":1417.829,"body":"this information, how can they"},{"speaker":"Galen Low","startTime":1414.869,"endTime":1417.829,"body":"like mobilize that themselves"},{"speaker":"Galen Low","startTime":1417.829,"endTime":1420.779,"body":"for themselves, but also like"},{"speaker":"Galen Low","startTime":1417.829,"endTime":1420.779,"body":"across their team so that"},{"speaker":"Galen Low","startTime":1420.779,"endTime":1423.889,"body":"it is something where it's"},{"speaker":"Galen Low","startTime":1420.779,"endTime":1423.889,"body":"not just one or two people"},{"speaker":"Galen Low","startTime":1423.9189999999999,"endTime":1426.599,"body":"who are curious and willing"},{"speaker":"Galen Low","startTime":1423.9189999999999,"endTime":1426.599,"body":"to learn, but everybody is."},{"speaker":"Mayte Mata Sivera","startTime":1426.799,"endTime":1428.609,"body":"That's"},{"speaker":"Mayte Mata Sivera","startTime":1426.799,"endTime":1428.609,"body":"happened to me when I was"},{"speaker":"Mayte Mata Sivera","startTime":1428.609,"endTime":1432.1689999999999,"body":"working in Spain with the"},{"speaker":"Mayte Mata Sivera","startTime":1428.609,"endTime":1432.1689999999999,"body":"cross-functional teams,"},{"speaker":"Mayte Mata Sivera","startTime":1432.199,"endTime":1434.459,"body":"very distributed around"},{"speaker":"Mayte Mata Sivera","startTime":1432.199,"endTime":1434.459,"body":"Europe and the world."},{"speaker":"Mayte Mata Sivera","startTime":1434.729,"endTime":1439.119,"body":"What I did is to show the,"},{"speaker":"Mayte Mata Sivera","startTime":1434.729,"endTime":1439.119,"body":"try to explain them in a"},{"speaker":"Mayte Mata Sivera","startTime":1439.119,"endTime":1440.619,"body":"nice way why it's important."},{"speaker":"Mayte Mata Sivera","startTime":1440.949,"endTime":1443.849,"body":"And the second thing, I"},{"speaker":"Mayte Mata Sivera","startTime":1440.949,"endTime":1443.849,"body":"have some people that was"},{"speaker":"Mayte Mata Sivera","startTime":1443.9089999999999,"endTime":1445.499,"body":"hesitant or resistant."},{"speaker":"Mayte Mata Sivera","startTime":1445.769,"endTime":1449.109,"body":"I did a team building activity"},{"speaker":"Mayte Mata Sivera","startTime":1445.769,"endTime":1449.109,"body":"that was a cultural trivial."},{"speaker":"Mayte Mata Sivera","startTime":1449.289,"endTime":1454.0339999999999,"body":"So, there is nothing to"},{"speaker":"Mayte Mata Sivera","startTime":1449.289,"endTime":1454.0339999999999,"body":"challenge some people that don't"},{"speaker":"Mayte Mata Sivera","startTime":1454.0339999999999,"endTime":1457.224,"body":"want to learn something to do"},{"speaker":"Mayte Mata Sivera","startTime":1454.0339999999999,"endTime":1457.224,"body":"a cultural trivial as a team"},{"speaker":"Mayte Mata Sivera","startTime":1457.254,"endTime":1462.444,"body":"building activity or do this"},{"speaker":"Mayte Mata Sivera","startTime":1457.254,"endTime":1462.444,"body":"kind of break ice activities"},{"speaker":"Mayte Mata Sivera","startTime":1462.464,"endTime":1466.224,"body":"for the team where you challenge"},{"speaker":"Mayte Mata Sivera","startTime":1462.464,"endTime":1466.224,"body":"and you use cultural questions."},{"speaker":"Mayte Mata Sivera","startTime":1466.624,"endTime":1471.0439999999999,"body":"So it's a very nice and fun"},{"speaker":"Mayte Mata Sivera","startTime":1466.624,"endTime":1471.0439999999999,"body":"way to push a little that"},{"speaker":"Mayte Mata Sivera","startTime":1471.0539999999999,"endTime":1475.374,"body":"point and make them understand"},{"speaker":"Mayte Mata Sivera","startTime":1471.0539999999999,"endTime":1475.374,"body":"how important is to do that."},{"speaker":"Mayte Mata Sivera","startTime":1475.789,"endTime":1478.589,"body":"Also here in the States is"},{"speaker":"Mayte Mata Sivera","startTime":1475.789,"endTime":1478.589,"body":"very common to do potlucks."},{"speaker":"Mayte Mata Sivera","startTime":1478.779,"endTime":1480.989,"body":"That is when each of us"},{"speaker":"Mayte Mata Sivera","startTime":1478.779,"endTime":1480.989,"body":"bring some food to the"},{"speaker":"Mayte Mata Sivera","startTime":1480.989,"endTime":1483.439,"body":"office, doing something"},{"speaker":"Mayte Mata Sivera","startTime":1480.989,"endTime":1483.439,"body":"like cultural like that."},{"speaker":"Mayte Mata Sivera","startTime":1483.439,"endTime":1486.589,"body":"Not all the people bring the"},{"speaker":"Mayte Mata Sivera","startTime":1483.439,"endTime":1486.589,"body":"typical veggie tray, bring"},{"speaker":"Mayte Mata Sivera","startTime":1486.609,"endTime":1490.029,"body":"something that inspires for your"},{"speaker":"Mayte Mata Sivera","startTime":1486.609,"endTime":1490.029,"body":"estate, bring something that is"},{"speaker":"Mayte Mata Sivera","startTime":1490.029,"endTime":1492.989,"body":"traditional your grandma, that"},{"speaker":"Mayte Mata Sivera","startTime":1490.029,"endTime":1492.989,"body":"is originally from Philippines,"},{"speaker":"Mayte Mata Sivera","startTime":1493.019,"endTime":1496.299,"body":"or bring something that it's"},{"speaker":"Mayte Mata Sivera","startTime":1493.019,"endTime":1496.299,"body":"from your Mexican culture."},{"speaker":"Mayte Mata Sivera","startTime":1496.349,"endTime":1499.799,"body":"So that also helps to the"},{"speaker":"Mayte Mata Sivera","startTime":1496.349,"endTime":1499.799,"body":"people learning through food."},{"speaker":"Mayte Mata Sivera","startTime":1500.089,"endTime":1502.369,"body":"So those are the things"},{"speaker":"Mayte Mata Sivera","startTime":1500.089,"endTime":1502.369,"body":"that I did and are real"},{"speaker":"Mayte Mata Sivera","startTime":1502.369,"endTime":1505.819,"body":"examples and how I try to"},{"speaker":"Mayte Mata Sivera","startTime":1502.369,"endTime":1505.819,"body":"promote that inclusivity,"},{"speaker":"Mayte Mata Sivera","startTime":1505.829,"endTime":1508.809,"body":"how I try that one people"},{"speaker":"Mayte Mata Sivera","startTime":1505.829,"endTime":1508.809,"body":"listen and learn from others."},{"speaker":"Galen Low","startTime":1509.109,"endTime":1511.259,"body":"Food is such"},{"speaker":"Galen Low","startTime":1509.109,"endTime":1511.259,"body":"a good one because we all"},{"speaker":"Galen Low","startTime":1511.259,"endTime":1513.789,"body":"eat and all our food is"},{"speaker":"Galen Low","startTime":1511.259,"endTime":1513.789,"body":"different, no matter what."},{"speaker":"Galen Low","startTime":1514.009,"endTime":1515.239,"body":"And then there's"},{"speaker":"Galen Low","startTime":1514.009,"endTime":1515.239,"body":"a story behind it."},{"speaker":"Galen Low","startTime":1515.259,"endTime":1517.779,"body":"And then usually it means"},{"speaker":"Galen Low","startTime":1515.259,"endTime":1517.779,"body":"we've taken a break from"},{"speaker":"Galen Low","startTime":1517.779,"endTime":1518.539,"body":"work and we're eating."},{"speaker":"Galen Low","startTime":1518.789,"endTime":1521.189,"body":"So it's not even in that"},{"speaker":"Galen Low","startTime":1518.789,"endTime":1521.189,"body":"sort of professional"},{"speaker":"Galen Low","startTime":1521.209,"endTime":1523.079,"body":"context of a meeting."},{"speaker":"Galen Low","startTime":1523.389,"endTime":1524.849,"body":"We can actually just"},{"speaker":"Galen Low","startTime":1523.389,"endTime":1524.849,"body":"spend some time and"},{"speaker":"Galen Low","startTime":1524.849,"endTime":1525.719,"body":"learn about one another."},{"speaker":"Galen Low","startTime":1525.829,"endTime":1526.259,"body":"I love that."},{"speaker":"Galen Low","startTime":1526.749,"endTime":1529.389,"body":"I thought maybe I could put"},{"speaker":"Galen Low","startTime":1526.749,"endTime":1529.389,"body":"one of you on the spot and"},{"speaker":"Galen Low","startTime":1529.389,"endTime":1532.069,"body":"do some storytelling because,"},{"speaker":"Galen Low","startTime":1529.389,"endTime":1532.069,"body":"we've been talking about some"},{"speaker":"Galen Low","startTime":1532.069,"endTime":1535.649,"body":"of these, cultural differences"},{"speaker":"Galen Low","startTime":1532.069,"endTime":1535.649,"body":"and we've been talking about"},{"speaker":"Galen Low","startTime":1535.649,"endTime":1538.714,"body":"some experiences and some"},{"speaker":"Galen Low","startTime":1535.649,"endTime":1538.714,"body":"things that have come up along"},{"speaker":"Galen Low","startTime":1538.714,"endTime":1542.014,"body":"the way that have made you"},{"speaker":"Galen Low","startTime":1538.714,"endTime":1542.014,"body":"to have these strategies and"},{"speaker":"Galen Low","startTime":1542.014,"endTime":1543.504,"body":"tips and approaches to things."},{"speaker":"Galen Low","startTime":1543.714,"endTime":1546.844,"body":"But I'm wondering if one of you"},{"speaker":"Galen Low","startTime":1543.714,"endTime":1546.844,"body":"could tell me a story about a"},{"speaker":"Galen Low","startTime":1546.844,"endTime":1550.8039999999999,"body":"challenging cultural difference"},{"speaker":"Galen Low","startTime":1546.844,"endTime":1550.8039999999999,"body":"and a conflict maybe that"},{"speaker":"Galen Low","startTime":1550.8039999999999,"endTime":1553.244,"body":"happened between team members"},{"speaker":"Galen Low","startTime":1550.8039999999999,"endTime":1553.244,"body":"or between you and another team"},{"speaker":"Galen Low","startTime":1553.254,"endTime":1555.024,"body":"member and how you resolve them?"},{"speaker":"Yasmina Khelifi","startTime":1555.254,"endTime":1556.814,"body":"So let's"},{"speaker":"Yasmina Khelifi","startTime":1555.254,"endTime":1556.814,"body":"share perhaps two stories."},{"speaker":"Yasmina Khelifi","startTime":1557.0539999999999,"endTime":1559.674,"body":"So one, it was with one"},{"speaker":"Yasmina Khelifi","startTime":1557.0539999999999,"endTime":1559.674,"body":"of my British colleagues,"},{"speaker":"Yasmina Khelifi","startTime":1559.694,"endTime":1561.3039999999999,"body":"so let's call him Brian."},{"speaker":"Yasmina Khelifi","startTime":1561.604,"endTime":1565.754,"body":"And so, Brian, I had to test"},{"speaker":"Yasmina Khelifi","startTime":1561.604,"endTime":1565.754,"body":"a service for the project."},{"speaker":"Yasmina Khelifi","startTime":1566.189,"endTime":1569.259,"body":"And to test the service"},{"speaker":"Yasmina Khelifi","startTime":1566.189,"endTime":1569.259,"body":"live, he needed also local"},{"speaker":"Yasmina Khelifi","startTime":1569.509,"endTime":1570.959,"body":"collaboration from Joe."},{"speaker":"Yasmina Khelifi","startTime":1571.249,"endTime":1573.619,"body":"Let's say Joe is in"},{"speaker":"Yasmina Khelifi","startTime":1571.249,"endTime":1573.619,"body":"an African country."},{"speaker":"Yasmina Khelifi","startTime":1573.9089999999999,"endTime":1577.649,"body":"And Joe, he received so many"},{"speaker":"Yasmina Khelifi","startTime":1573.9089999999999,"endTime":1577.649,"body":"emails from the group, the"},{"speaker":"Yasmina Khelifi","startTime":1577.6589999999999,"endTime":1581.469,"body":"corporate, that he didn't really"},{"speaker":"Yasmina Khelifi","startTime":1577.6589999999999,"endTime":1581.469,"body":"keep up with all the trends."},{"speaker":"Yasmina Khelifi","startTime":1581.529,"endTime":1584.369,"body":"And I worked before with"},{"speaker":"Yasmina Khelifi","startTime":1581.529,"endTime":1584.369,"body":"Joe, and I know it was more"},{"speaker":"Yasmina Khelifi","startTime":1584.369,"endTime":1587.439,"body":"reactive to work with him"},{"speaker":"Yasmina Khelifi","startTime":1584.369,"endTime":1587.439,"body":"by messaging or calling him."},{"speaker":"Yasmina Khelifi","startTime":1588.1689999999999,"endTime":1591.709,"body":"And when I explained to"},{"speaker":"Yasmina Khelifi","startTime":1588.1689999999999,"endTime":1591.709,"body":"Brian know the process is"},{"speaker":"Yasmina Khelifi","startTime":1592.189,"endTime":1595.239,"body":"I initiate, I send an email"},{"speaker":"Yasmina Khelifi","startTime":1592.189,"endTime":1595.239,"body":"and he asked first to answer"},{"speaker":"Yasmina Khelifi","startTime":1595.239,"endTime":1598.439,"body":"me with the information and"},{"speaker":"Yasmina Khelifi","startTime":1595.239,"endTime":1598.439,"body":"after I can set up the test."},{"speaker":"Yasmina Khelifi","startTime":1598.6789999999999,"endTime":1600.599,"body":"So he sends the email"},{"speaker":"Yasmina Khelifi","startTime":1598.6789999999999,"endTime":1600.599,"body":"and he didn't get any"},{"speaker":"Yasmina Khelifi","startTime":1600.599,"endTime":1603.259,"body":"answer and I needed his"},{"speaker":"Yasmina Khelifi","startTime":1600.599,"endTime":1603.259,"body":"answer for the project."},{"speaker":"Yasmina Khelifi","startTime":1603.259,"endTime":1604.819,"body":"So I told him, okay,"},{"speaker":"Yasmina Khelifi","startTime":1603.259,"endTime":1604.819,"body":"did you get answer?"},{"speaker":"Yasmina Khelifi","startTime":1605.089,"endTime":1608.899,"body":"And after I facilitated it,"},{"speaker":"Yasmina Khelifi","startTime":1605.089,"endTime":1608.899,"body":"the collaboration, I organized"},{"speaker":"Yasmina Khelifi","startTime":1608.899,"endTime":1613.049,"body":"a call between Brian and"},{"speaker":"Yasmina Khelifi","startTime":1608.899,"endTime":1613.049,"body":"Joe to have the information"},{"speaker":"Yasmina Khelifi","startTime":1613.049,"endTime":1615.559,"body":"shared on the call and"},{"speaker":"Yasmina Khelifi","startTime":1613.049,"endTime":1615.559,"body":"to have the testing done."},{"speaker":"Yasmina Khelifi","startTime":1615.809,"endTime":1617.6789999999999,"body":"And we noticed that"},{"speaker":"Yasmina Khelifi","startTime":1615.809,"endTime":1617.6789999999999,"body":"there was not the right"},{"speaker":"Yasmina Khelifi","startTime":1617.709,"endTime":1618.9289999999999,"body":"material used, et cetera."},{"speaker":"Yasmina Khelifi","startTime":1618.9289999999999,"endTime":1622.039,"body":"So my question is here, it"},{"speaker":"Yasmina Khelifi","startTime":1618.9289999999999,"endTime":1622.039,"body":"looks like a simple example."},{"speaker":"Yasmina Khelifi","startTime":1622.139,"endTime":1625.719,"body":"It's not really a conflict, but"},{"speaker":"Yasmina Khelifi","startTime":1622.139,"endTime":1625.719,"body":"it's different way of working"},{"speaker":"Yasmina Khelifi","startTime":1625.72,"endTime":1630.259,"body":"and how we accept to adjust"},{"speaker":"Yasmina Khelifi","startTime":1625.72,"endTime":1630.259,"body":"or not our ways of working."},{"speaker":"Yasmina Khelifi","startTime":1630.259,"endTime":1633.319,"body":"And we have some cultural"},{"speaker":"Yasmina Khelifi","startTime":1630.259,"endTime":1633.319,"body":"organizations, very process"},{"speaker":"Yasmina Khelifi","startTime":1633.319,"endTime":1636.289,"body":"oriented, that the process"},{"speaker":"Yasmina Khelifi","startTime":1633.319,"endTime":1636.289,"body":"it has to work like this."},{"speaker":"Yasmina Khelifi","startTime":1636.549,"endTime":1637.349,"body":"So that's an example."},{"speaker":"Yasmina Khelifi","startTime":1637.789,"endTime":1638.689,"body":"I have another one."},{"speaker":"Yasmina Khelifi","startTime":1638.689,"endTime":1640.799,"body":"I think it's quite"},{"speaker":"Yasmina Khelifi","startTime":1638.689,"endTime":1640.799,"body":"important about escalation."},{"speaker":"Yasmina Khelifi","startTime":1640.849,"endTime":1643.339,"body":"Also, how do we"},{"speaker":"Yasmina Khelifi","startTime":1640.849,"endTime":1643.339,"body":"manage escalation?"},{"speaker":"Yasmina Khelifi","startTime":1643.629,"endTime":1646.009,"body":"So it's still, I have been"},{"speaker":"Yasmina Khelifi","startTime":1643.629,"endTime":1646.009,"body":"working, I worked a lot with"},{"speaker":"Yasmina Khelifi","startTime":1646.029,"endTime":1649.049,"body":"British colleagues, very close,"},{"speaker":"Yasmina Khelifi","startTime":1646.029,"endTime":1649.049,"body":"but quite different, in fact."},{"speaker":"Yasmina Khelifi","startTime":1649.4189999999999,"endTime":1651.979,"body":"And I remember when this was"},{"speaker":"Yasmina Khelifi","startTime":1649.4189999999999,"endTime":1651.979,"body":"not for me, but for a colleague,"},{"speaker":"Yasmina Khelifi","startTime":1651.979,"endTime":1656.524,"body":"we were in the London office"},{"speaker":"Yasmina Khelifi","startTime":1651.979,"endTime":1656.524,"body":"and let's say Mark was next to"},{"speaker":"Yasmina Khelifi","startTime":1656.574,"endTime":1658.5339999999999,"body":"Fred and Fred's a French one."},{"speaker":"Yasmina Khelifi","startTime":1658.5539999999999,"endTime":1660.664,"body":"He didn't really get"},{"speaker":"Yasmina Khelifi","startTime":1658.5539999999999,"endTime":1660.664,"body":"on very well with Mark."},{"speaker":"Yasmina Khelifi","startTime":1660.674,"endTime":1662.5539999999999,"body":"So what did Mark do?"},{"speaker":"Yasmina Khelifi","startTime":1662.714,"endTime":1666.094,"body":"He sent an email to Fred's"},{"speaker":"Yasmina Khelifi","startTime":1662.714,"endTime":1666.094,"body":"manager and they were close"},{"speaker":"Yasmina Khelifi","startTime":1666.094,"endTime":1667.2939999999999,"body":"to each other in the office."},{"speaker":"Yasmina Khelifi","startTime":1667.524,"endTime":1669.874,"body":"And then Fred's manager"},{"speaker":"Yasmina Khelifi","startTime":1667.524,"endTime":1669.874,"body":"sent an email to Fred."},{"speaker":"Yasmina Khelifi","startTime":1670.114,"endTime":1672.104,"body":"And I remember Fred"},{"speaker":"Yasmina Khelifi","startTime":1670.114,"endTime":1672.104,"body":"was completely crazy."},{"speaker":"Yasmina Khelifi","startTime":1672.114,"endTime":1672.984,"body":"He said, I don't understand."},{"speaker":"Yasmina Khelifi","startTime":1672.984,"endTime":1673.894,"body":"He's next to me."},{"speaker":"Yasmina Khelifi","startTime":1674.224,"endTime":1676.684,"body":"Why doesn't he talk"},{"speaker":"Yasmina Khelifi","startTime":1674.224,"endTime":1676.684,"body":"to me to explain?"},{"speaker":"Yasmina Khelifi","startTime":1677.064,"endTime":1680.104,"body":"And I think the way we manage"},{"speaker":"Yasmina Khelifi","startTime":1677.064,"endTime":1680.104,"body":"also escalation, we manage"},{"speaker":"Yasmina Khelifi","startTime":1680.484,"endTime":1682.459,"body":"loss sometimes of harmony."},{"speaker":"Yasmina Khelifi","startTime":1682.509,"endTime":1685.149,"body":"I noticed that some cultural"},{"speaker":"Yasmina Khelifi","startTime":1682.509,"endTime":1685.149,"body":"harmony is very important."},{"speaker":"Yasmina Khelifi","startTime":1685.549,"endTime":1688.609,"body":"And the way I do, usually I"},{"speaker":"Yasmina Khelifi","startTime":1685.549,"endTime":1688.609,"body":"prefer, it's not conflict,"},{"speaker":"Yasmina Khelifi","startTime":1688.609,"endTime":1691.1589999999999,"body":"but when there is a problem,"},{"speaker":"Yasmina Khelifi","startTime":1688.609,"endTime":1691.1589999999999,"body":"I think it's better to address"},{"speaker":"Yasmina Khelifi","startTime":1691.1589999999999,"endTime":1694.539,"body":"directly with the person"},{"speaker":"Yasmina Khelifi","startTime":1691.1589999999999,"endTime":1694.539,"body":"if we can, and after to"},{"speaker":"Yasmina Khelifi","startTime":1694.539,"endTime":1696.1589999999999,"body":"escalate if it doesn't work."},{"speaker":"Galen Low","startTime":1696.4289999999999,"endTime":1697.569,"body":"I love"},{"speaker":"Galen Low","startTime":1696.4289999999999,"endTime":1697.569,"body":"both those stories."},{"speaker":"Galen Low","startTime":1697.569,"endTime":1699.779,"body":"I love the first one because"},{"speaker":"Galen Low","startTime":1697.569,"endTime":1699.779,"body":"it's so like you said, this"},{"speaker":"Galen Low","startTime":1699.799,"endTime":1700.889,"body":"is of process-oriented."},{"speaker":"Galen Low","startTime":1700.9089999999999,"endTime":1702.269,"body":"This is how it ought to go."},{"speaker":"Galen Low","startTime":1702.599,"endTime":1705.049,"body":"And it didn't happen,"},{"speaker":"Galen Low","startTime":1702.599,"endTime":1705.049,"body":"so I did nothing."},{"speaker":"Galen Low","startTime":1705.289,"endTime":1708.579,"body":"And when you reframe it around"},{"speaker":"Galen Low","startTime":1705.289,"endTime":1708.579,"body":"what you said about this harmony"},{"speaker":"Galen Low","startTime":1708.579,"endTime":1711.009,"body":"and trying to resolve things"},{"speaker":"Galen Low","startTime":1708.579,"endTime":1711.009,"body":"between one another first"},{"speaker":"Galen Low","startTime":1711.009,"endTime":1713.6689999999999,"body":"before escalating, and then"},{"speaker":"Galen Low","startTime":1711.009,"endTime":1713.6689999999999,"body":"you start to realize it's okay,"},{"speaker":"Galen Low","startTime":1713.6689999999999,"endTime":1715.249,"body":"well, it was just for testing."},{"speaker":"Galen Low","startTime":1715.559,"endTime":1717.589,"body":"Do we want to release something"},{"speaker":"Galen Low","startTime":1715.559,"endTime":1717.589,"body":"that hasn't been tested?"},{"speaker":"Galen Low","startTime":1717.639,"endTime":1721.129,"body":"No, nobody on the team,"},{"speaker":"Galen Low","startTime":1717.639,"endTime":1721.129,"body":"hopefully wants to do that."},{"speaker":"Galen Low","startTime":1721.239,"endTime":1724.459,"body":"We have a shared goal and we"},{"speaker":"Galen Low","startTime":1721.239,"endTime":1724.459,"body":"shouldn't let some of these sort"},{"speaker":"Galen Low","startTime":1724.459,"endTime":1727.289,"body":"of, breakdowns and process or"},{"speaker":"Galen Low","startTime":1724.459,"endTime":1727.289,"body":"preferences or anything kind"},{"speaker":"Galen Low","startTime":1727.289,"endTime":1728.4289999999999,"body":"of get in the way of that."},{"speaker":"Galen Low","startTime":1728.6589999999999,"endTime":1730.009,"body":"Because, someone could be"},{"speaker":"Galen Low","startTime":1728.6589999999999,"endTime":1730.009,"body":"like, yeah, I shouldn't"},{"speaker":"Galen Low","startTime":1730.029,"endTime":1731.379,"body":"have to send a message."},{"speaker":"Galen Low","startTime":1731.549,"endTime":1732.559,"body":"I'm an email person."},{"speaker":"Galen Low","startTime":1732.649,"endTime":1735.759,"body":"Why do I have to change the"},{"speaker":"Galen Low","startTime":1732.649,"endTime":1735.759,"body":"way I work so that this person"},{"speaker":"Galen Low","startTime":1736.189,"endTime":1739.969,"body":"who is obviously, you know,"},{"speaker":"Galen Low","startTime":1736.189,"endTime":1739.969,"body":"\"not a professional\", right?"},{"speaker":"Galen Low","startTime":1740.039,"endTime":1742.459,"body":"This didn't answer the"},{"speaker":"Galen Low","startTime":1740.039,"endTime":1742.459,"body":"email that I had sent."},{"speaker":"Galen Low","startTime":1742.759,"endTime":1745.459,"body":"Obviously, it's a slacker,"},{"speaker":"Galen Low","startTime":1742.759,"endTime":1745.459,"body":"doesn't do their job, doesn't"},{"speaker":"Galen Low","startTime":1745.459,"endTime":1746.619,"body":"care about these things."},{"speaker":"Galen Low","startTime":1746.974,"endTime":1749.334,"body":"They just lost track of the"},{"speaker":"Galen Low","startTime":1746.974,"endTime":1749.334,"body":"emails, they're used to getting"},{"speaker":"Galen Low","startTime":1749.364,"endTime":1751.474,"body":"things, and they want this"},{"speaker":"Galen Low","startTime":1749.364,"endTime":1751.474,"body":"testing to happen, they want"},{"speaker":"Galen Low","startTime":1751.504,"endTime":1752.814,"body":"the project to be a success too."},{"speaker":"Galen Low","startTime":1753.084,"endTime":1756.324,"body":"And there, you start to see"},{"speaker":"Galen Low","startTime":1753.084,"endTime":1756.324,"body":"how this binding between"},{"speaker":"Galen Low","startTime":1756.374,"endTime":1759.904,"body":"the team members helps"},{"speaker":"Galen Low","startTime":1756.374,"endTime":1759.904,"body":"orient around a goal that's"},{"speaker":"Galen Low","startTime":1759.904,"endTime":1762.0539999999999,"body":"shared rather than a set of"},{"speaker":"Galen Low","startTime":1759.904,"endTime":1762.0539999999999,"body":"things that are different."},{"speaker":"Galen Low","startTime":1762.454,"endTime":1765.084,"body":"That's been my takeaway from"},{"speaker":"Galen Low","startTime":1762.454,"endTime":1765.084,"body":"this conversation is that it"},{"speaker":"Galen Low","startTime":1765.084,"endTime":1769.434,"body":"does matter because it matters"},{"speaker":"Galen Low","startTime":1765.084,"endTime":1769.434,"body":"how we achieve the goal as"},{"speaker":"Galen Low","startTime":1769.434,"endTime":1774.664,"body":"a team, not about how we are"},{"speaker":"Galen Low","startTime":1769.434,"endTime":1774.664,"body":"different and, trying to fit a"},{"speaker":"Galen Low","startTime":1774.664,"endTime":1775.944,"body":"square peg into a round hole."},{"speaker":"Galen Low","startTime":1776.364,"endTime":1779.734,"body":"We're all sort of capable people"},{"speaker":"Galen Low","startTime":1776.364,"endTime":1779.734,"body":"working towards something that"},{"speaker":"Galen Low","startTime":1779.734,"endTime":1780.684,"body":"we want to achieve together."},{"speaker":"Galen Low","startTime":1781.249,"endTime":1783.389,"body":"I thought maybe I'd round out, I"},{"speaker":"Galen Low","startTime":1781.249,"endTime":1783.389,"body":"know we kind of touched on this"},{"speaker":"Galen Low","startTime":1783.439,"endTime":1786.759,"body":"a little bit, but just to kind"},{"speaker":"Galen Low","startTime":1783.439,"endTime":1786.759,"body":"of crispen it up, I thought some"},{"speaker":"Galen Low","startTime":1786.759,"endTime":1789.449,"body":"of my listeners, they've never"},{"speaker":"Galen Low","startTime":1786.759,"endTime":1789.449,"body":"had an international project."},{"speaker":"Galen Low","startTime":1789.689,"endTime":1792.099,"body":"They've been working with"},{"speaker":"Galen Low","startTime":1789.689,"endTime":1792.099,"body":"colleagues close to them,"},{"speaker":"Galen Low","startTime":1792.349,"endTime":1794.619,"body":"clients that are close to"},{"speaker":"Galen Low","startTime":1792.349,"endTime":1794.619,"body":"them, both in terms of the way"},{"speaker":"Galen Low","startTime":1794.619,"endTime":1797.109,"body":"they conduct themselves from a"},{"speaker":"Galen Low","startTime":1794.619,"endTime":1797.109,"body":"business standpoint, as well as,"},{"speaker":"Galen Low","startTime":1797.109,"endTime":1798.129,"body":"other aspects of the culture."},{"speaker":"Galen Low","startTime":1798.149,"endTime":1801.0539999999999,"body":"But for anyone who is about"},{"speaker":"Galen Low","startTime":1798.149,"endTime":1801.0539999999999,"body":"to embark on their first"},{"speaker":"Galen Low","startTime":1801.0539999999999,"endTime":1804.7839999999999,"body":"international project that"},{"speaker":"Galen Low","startTime":1801.0539999999999,"endTime":1804.7839999999999,"body":"involves remote, in-person and"},{"speaker":"Galen Low","startTime":1804.7839999999999,"endTime":1808.094,"body":"hybrid collaboration, what's"},{"speaker":"Galen Low","startTime":1804.7839999999999,"endTime":1808.094,"body":"the most important thing that"},{"speaker":"Galen Low","startTime":1808.094,"endTime":1810.384,"body":"they need to do as they start"},{"speaker":"Galen Low","startTime":1808.094,"endTime":1810.384,"body":"interacting with the team?"},{"speaker":"Yasmina Khelifi","startTime":1810.654,"endTime":1812.444,"body":"For me,"},{"speaker":"Yasmina Khelifi","startTime":1810.654,"endTime":1812.444,"body":"I would say first, if it's"},{"speaker":"Yasmina Khelifi","startTime":1812.494,"endTime":1815.974,"body":"possible to get some knowledge,"},{"speaker":"Yasmina Khelifi","startTime":1812.494,"endTime":1815.974,"body":"either through a formal"},{"speaker":"Yasmina Khelifi","startTime":1816.264,"endTime":1818.504,"body":"training, through reading also."},{"speaker":"Yasmina Khelifi","startTime":1818.644,"endTime":1822.364,"body":"There are some books out there"},{"speaker":"Yasmina Khelifi","startTime":1818.644,"endTime":1822.364,"body":"to explain how to work with"},{"speaker":"Yasmina Khelifi","startTime":1822.364,"endTime":1824.2839999999999,"body":"remote international teams."},{"speaker":"Yasmina Khelifi","startTime":1824.614,"endTime":1827.7839999999999,"body":"Also, when I say I get back"},{"speaker":"Yasmina Khelifi","startTime":1824.614,"endTime":1827.7839999999999,"body":"to it, to try to find in here"},{"speaker":"Yasmina Khelifi","startTime":1827.7939999999999,"endTime":1830.364,"body":"in the network someone who"},{"speaker":"Yasmina Khelifi","startTime":1827.7939999999999,"endTime":1830.364,"body":"worked with the other culture."},{"speaker":"Yasmina Khelifi","startTime":1831.219,"endTime":1833.279,"body":"You are going to"},{"speaker":"Yasmina Khelifi","startTime":1831.219,"endTime":1833.279,"body":"work with culture."},{"speaker":"Yasmina Khelifi","startTime":1833.279,"endTime":1836.369,"body":"It means national culture, and"},{"speaker":"Yasmina Khelifi","startTime":1833.279,"endTime":1836.369,"body":"also if you can get information"},{"speaker":"Yasmina Khelifi","startTime":1836.369,"endTime":1839.279,"body":"about the organizational"},{"speaker":"Yasmina Khelifi","startTime":1836.369,"endTime":1839.279,"body":"culture, it can also help."},{"speaker":"Galen Low","startTime":1839.549,"endTime":1839.969,"body":"Love that."},{"speaker":"Galen Low","startTime":1840.209,"endTime":1840.629,"body":"Love that."},{"speaker":"Galen Low","startTime":1841.029,"endTime":1841.684,"body":"Mayte, how about you?"},{"speaker":"Mayte Mata Sivera","startTime":1842.139,"endTime":1843.849,"body":"I always"},{"speaker":"Mayte Mata Sivera","startTime":1842.139,"endTime":1843.849,"body":"say don't make assumptions."},{"speaker":"Mayte Mata Sivera","startTime":1844.059,"endTime":1847.089,"body":"It means as a project leaders,"},{"speaker":"Mayte Mata Sivera","startTime":1844.059,"endTime":1847.089,"body":"we know that we should not make"},{"speaker":"Mayte Mata Sivera","startTime":1847.089,"endTime":1849.754,"body":"assumptions about the project"},{"speaker":"Mayte Mata Sivera","startTime":1847.089,"endTime":1849.754,"body":"scope the budget, and things"},{"speaker":"Mayte Mata Sivera","startTime":1849.769,"endTime":1853.234,"body":"like that, but also I think"},{"speaker":"Mayte Mata Sivera","startTime":1849.769,"endTime":1853.234,"body":"that it applies in the ways how"},{"speaker":"Mayte Mata Sivera","startTime":1853.234,"endTime":1855.594,"body":"we work, how we communicate."},{"speaker":"Mayte Mata Sivera","startTime":1855.904,"endTime":1858.064,"body":"Even how we take breaks."},{"speaker":"Mayte Mata Sivera","startTime":1858.2839999999999,"endTime":1861.2939999999999,"body":"It means maybe not all the team"},{"speaker":"Mayte Mata Sivera","startTime":1858.2839999999999,"endTime":1861.2939999999999,"body":"want to have lunch from 12 to 1."},{"speaker":"Mayte Mata Sivera","startTime":1861.674,"endTime":1864.244,"body":"So don't make assumptions"},{"speaker":"Mayte Mata Sivera","startTime":1861.674,"endTime":1864.244,"body":"in their ways of working."},{"speaker":"Mayte Mata Sivera","startTime":1864.5539999999999,"endTime":1865.974,"body":"That will help a lot."},{"speaker":"Mayte Mata Sivera","startTime":1866.3039999999999,"endTime":1868.734,"body":"Don't make assumptions"},{"speaker":"Mayte Mata Sivera","startTime":1866.3039999999999,"endTime":1868.734,"body":"that someone is in person"},{"speaker":"Mayte Mata Sivera","startTime":1868.774,"endTime":1870.654,"body":"and needs to take their"},{"speaker":"Mayte Mata Sivera","startTime":1868.774,"endTime":1870.654,"body":"break from 12 to 1."},{"speaker":"Mayte Mata Sivera","startTime":1870.654,"endTime":1872.7939999999999,"body":"Maybe this person only wants"},{"speaker":"Mayte Mata Sivera","startTime":1870.654,"endTime":1872.7939999999999,"body":"to take a little break."},{"speaker":"Mayte Mata Sivera","startTime":1872.7939999999999,"endTime":1876.724,"body":"So as we do it day to day in"},{"speaker":"Mayte Mata Sivera","startTime":1872.7939999999999,"endTime":1876.724,"body":"our projects, that we push"},{"speaker":"Mayte Mata Sivera","startTime":1876.724,"endTime":1879.7839999999999,"body":"our stakeholders to don't make"},{"speaker":"Mayte Mata Sivera","startTime":1876.724,"endTime":1879.7839999999999,"body":"assumptions about the process,"},{"speaker":"Mayte Mata Sivera","startTime":1879.864,"endTime":1882.654,"body":"about the developments, about"},{"speaker":"Mayte Mata Sivera","startTime":1879.864,"endTime":1882.654,"body":"the budget, do the things"},{"speaker":"Mayte Mata Sivera","startTime":1882.654,"endTime":1883.524,"body":"in the ways of working."},{"speaker":"Mayte Mata Sivera","startTime":1883.724,"endTime":1885.944,"body":"So that will be my best"},{"speaker":"Mayte Mata Sivera","startTime":1883.724,"endTime":1885.944,"body":"first tip for them."},{"speaker":"Galen Low","startTime":1886.154,"endTime":1887.564,"body":"That's so cool"},{"speaker":"Galen Low","startTime":1886.154,"endTime":1887.564,"body":"because both of them are"},{"speaker":"Galen Low","startTime":1887.564,"endTime":1890.844,"body":"like these inflections on"},{"speaker":"Galen Low","startTime":1887.564,"endTime":1890.844,"body":"other business things, right?"},{"speaker":"Galen Low","startTime":1891.014,"endTime":1893.164,"body":"Talking about mentors"},{"speaker":"Galen Low","startTime":1891.014,"endTime":1893.164,"body":"versus cultural mentors."},{"speaker":"Galen Low","startTime":1893.164,"endTime":1895.934,"body":"We're talking about assumptions"},{"speaker":"Galen Low","startTime":1893.164,"endTime":1895.934,"body":"versus cultural assumptions,"},{"speaker":"Galen Low","startTime":1895.964,"endTime":1900.834,"body":"that we have the skills as"},{"speaker":"Galen Low","startTime":1895.964,"endTime":1900.834,"body":"project people to navigate this."},{"speaker":"Galen Low","startTime":1901.0539999999999,"endTime":1903.734,"body":"And as soon as we start seeing"},{"speaker":"Galen Low","startTime":1901.0539999999999,"endTime":1903.734,"body":"the benefits, it's actually"},{"speaker":"Galen Low","startTime":1903.734,"endTime":1906.674,"body":"quite straightforward, not"},{"speaker":"Galen Low","startTime":1903.734,"endTime":1906.674,"body":"easy, but uncomplicated in"},{"speaker":"Galen Low","startTime":1906.674,"endTime":1909.994,"body":"terms of what we need to do"},{"speaker":"Galen Low","startTime":1906.674,"endTime":1909.994,"body":"to overcome some of these"},{"speaker":"Galen Low","startTime":1910.234,"endTime":1913.894,"body":"cultural barriers, whether it's"},{"speaker":"Galen Low","startTime":1910.234,"endTime":1913.894,"body":"work culture or international"},{"speaker":"Galen Low","startTime":1913.894,"endTime":1915.244,"body":"culture or otherwise."},{"speaker":"Galen Low","startTime":1915.764,"endTime":1917.774,"body":"Mayte, Yasmina — thank"},{"speaker":"Galen Low","startTime":1915.764,"endTime":1917.774,"body":"you so much for spending"},{"speaker":"Galen Low","startTime":1917.774,"endTime":1918.524,"body":"the time with me today."},{"speaker":"Galen Low","startTime":1918.684,"endTime":1919.384,"body":"This has been so much fun."},{"speaker":"Galen Low","startTime":1919.584,"endTime":1922.424,"body":"I've learned a lot and I think"},{"speaker":"Galen Low","startTime":1919.584,"endTime":1922.424,"body":"our listeners have as well."},{"speaker":"Mayte Mata Sivera","startTime":1922.494,"endTime":1923.384,"body":"Thank you."},{"speaker":"Mayte Mata Sivera","startTime":1923.384,"endTime":1925.704,"body":"It was great to spend time to"},{"speaker":"Mayte Mata Sivera","startTime":1923.384,"endTime":1925.704,"body":"you and talking about this."},{"speaker":"Galen Low","startTime":1927.324,"endTime":1928.594,"body":"All right"},{"speaker":"Galen Low","startTime":1927.324,"endTime":1928.594,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":1928.734,"endTime":1930.864,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":1928.734,"endTime":1930.864,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":1930.864,"endTime":1933.434,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":1930.864,"endTime":1933.434,"body":"project management champions,"},{"speaker":"Galen Low","startTime":1933.704,"endTime":1934.654,"body":"come join our collective."},{"speaker":"Galen Low","startTime":1934.864,"endTime":1938.124,"body":"Head on over to"},{"speaker":"Galen Low","startTime":1934.864,"endTime":1938.124,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":1938.164,"endTime":1938.654,"body":"to learn more."},{"speaker":"Galen Low","startTime":1939.124,"endTime":1941.014,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":1939.124,"endTime":1941.014,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":1941.0439999999999,"endTime":1943.904,"body":"and stay in touch at"},{"speaker":"Galen Low","startTime":1941.0439999999999,"endTime":1943.904,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":1944.194,"endTime":1946.014,"body":"Until next time,"},{"speaker":"Galen Low","startTime":1944.194,"endTime":1946.014,"body":"thanks for listening."}]}