{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.05,"endTime":28.3,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.05,"endTime":28.3,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.310000000000002,"endTime":30.8,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.310000000000002,"endTime":30.8,"body":"The Digital Project Manager."},{"speaker":"Galen Low","startTime":31.020000000000003,"endTime":33.45,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.020000000000003,"endTime":33.45,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.489000000000004,"endTime":35.499,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.489000000000004,"endTime":35.499,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.499,"endTime":37.959,"body":"get connected so that we can"},{"speaker":"Galen 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Low","startTime":51.105000000000004,"endTime":54.125,"body":"agencies and what you can do"},{"speaker":"Galen Low","startTime":54.125,"endTime":55.345,"body":"about it as a team leader."},{"speaker":"Galen Low","startTime":55.714,"endTime":57.894,"body":"With me today are Greg"},{"speaker":"Galen Low","startTime":55.714,"endTime":57.894,"body":"Storey and Brett Harned,"},{"speaker":"Galen Low","startTime":57.905,"endTime":60.744,"body":"the co-founders of Same"},{"speaker":"Galen Low","startTime":57.905,"endTime":60.744,"body":"Team Partners and creators"},{"speaker":"Galen Low","startTime":60.754,"endTime":62.935,"body":"of the team performance"},{"speaker":"Galen Low","startTime":60.754,"endTime":62.935,"body":"platform, Teamangle."},{"speaker":"Galen Low","startTime":63.195,"endTime":65.37899999999999,"body":"Greg, Brett — thanks for"},{"speaker":"Galen Low","startTime":63.195,"endTime":65.37899999999999,"body":"being here with me today."},{"speaker":"Brett Harned","startTime":65.63900000000001,"endTime":66.179,"body":"Hey, Galen."},{"speaker":"Brett Harned","startTime":66.179,"endTime":67.029,"body":"Thanks for having us."},{"speaker":"Greg Storey","startTime":67.11,"endTime":67.37899999999999,"body":"Yeah."},{"speaker":"Greg Storey","startTime":67.40899999999999,"endTime":67.90899999999999,"body":"Good to see you."},{"speaker":"Galen Low","startTime":68.199,"endTime":69.699,"body":"This is great"},{"speaker":"Galen Low","startTime":68.199,"endTime":69.699,"body":"to be on the other side."},{"speaker":"Galen Low","startTime":69.83,"endTime":72.369,"body":"I was on Greg and Brett's"},{"speaker":"Galen Low","startTime":69.83,"endTime":72.369,"body":"podcast, Sprints and"},{"speaker":"Galen Low","startTime":72.38900000000001,"endTime":73.839,"body":"Milestones, back in the day."},{"speaker":"Galen Low","startTime":73.849,"endTime":74.47,"body":"Was it last year?"},{"speaker":"Galen Low","startTime":74.5,"endTime":75.37899999999999,"body":"Was it two years ago?"},{"speaker":"Greg Storey","startTime":75.549,"endTime":76.759,"body":"I think"},{"speaker":"Greg Storey","startTime":75.549,"endTime":76.759,"body":"it was two years ago."},{"speaker":"Galen Low","startTime":77.11,"endTime":78.709,"body":"Anyways,"},{"speaker":"Galen Low","startTime":77.11,"endTime":78.709,"body":"I love that series."},{"speaker":"Galen Low","startTime":78.709,"endTime":81.689,"body":"I love the series on"},{"speaker":"Galen Low","startTime":78.709,"endTime":81.689,"body":"failure and just accepting"},{"speaker":"Galen Low","startTime":81.69,"endTime":82.69,"body":"it and talking about it."},{"speaker":"Galen Low","startTime":82.979,"endTime":84.40899999999999,"body":"So for my listeners,"},{"speaker":"Galen Low","startTime":82.979,"endTime":84.40899999999999,"body":"if you haven't checked"},{"speaker":"Galen Low","startTime":84.40899999999999,"endTime":85.059,"body":"it out, check it out."},{"speaker":"Galen Low","startTime":85.059,"endTime":85.86,"body":"It's a great season."},{"speaker":"Galen Low","startTime":85.869,"endTime":87.73,"body":"It's a great season,"},{"speaker":"Galen Low","startTime":85.869,"endTime":87.73,"body":"not just my episode."},{"speaker":"Galen Low","startTime":89.289,"endTime":90.619,"body":"But that's not why"},{"speaker":"Galen Low","startTime":89.289,"endTime":90.619,"body":"we're here today."},{"speaker":"Galen Low","startTime":90.619,"endTime":93.709,"body":"Today, we are talking"},{"speaker":"Galen Low","startTime":90.619,"endTime":93.709,"body":"about team dysfunction."},{"speaker":"Galen Low","startTime":94.074,"endTime":96.645,"body":"And I thought maybe just"},{"speaker":"Galen Low","startTime":94.074,"endTime":96.645,"body":"for framing, I'd just start"},{"speaker":"Galen Low","startTime":96.645,"endTime":100.075,"body":"with the big question, which"},{"speaker":"Galen Low","startTime":96.645,"endTime":100.075,"body":"for me is this — why is team"},{"speaker":"Galen Low","startTime":100.075,"endTime":103.565,"body":"performance so important"},{"speaker":"Galen Low","startTime":100.075,"endTime":103.565,"body":"in this day and age, maybe"},{"speaker":"Galen Low","startTime":103.574,"endTime":104.884,"body":"more than it already was?"},{"speaker":"Greg Storey","startTime":105.375,"endTime":107.675,"body":"I think it's"},{"speaker":"Greg Storey","startTime":105.375,"endTime":107.675,"body":"because teams are being"},{"speaker":"Greg Storey","startTime":107.684,"endTime":109.065,"body":"asked to do more with less."},{"speaker":"Greg Storey","startTime":109.44500000000001,"endTime":113.605,"body":"So especially in the last, what,"},{"speaker":"Greg Storey","startTime":109.44500000000001,"endTime":113.605,"body":"couple of years, with a lot of"},{"speaker":"Greg Storey","startTime":113.615,"endTime":116.795,"body":"companies reducing headcount,"},{"speaker":"Greg Storey","startTime":113.615,"endTime":116.795,"body":"severely reducing headcount."},{"speaker":"Greg Storey","startTime":117.225,"endTime":120.225,"body":"And I don't see any evidence"},{"speaker":"Greg Storey","startTime":117.225,"endTime":120.225,"body":"of that bouncing back or coming"},{"speaker":"Greg Storey","startTime":120.225,"endTime":124.245,"body":"back, certainly to the levels"},{"speaker":"Greg Storey","startTime":120.225,"endTime":124.245,"body":"that they were, but headcount"},{"speaker":"Greg Storey","startTime":124.565,"endTime":125.834,"body":"has always been precious."},{"speaker":"Greg Storey","startTime":126.165,"endTime":128.215,"body":"It's never necessarily"},{"speaker":"Greg Storey","startTime":126.165,"endTime":128.215,"body":"been a commodity."},{"speaker":"Greg Storey","startTime":128.245,"endTime":132.07,"body":"And I think even so, it's"},{"speaker":"Greg Storey","startTime":128.245,"endTime":132.07,"body":"now, headcount is a precious"},{"speaker":"Greg Storey","startTime":132.09,"endTime":135.75,"body":"rare mineral that, stone"},{"speaker":"Greg Storey","startTime":132.09,"endTime":135.75,"body":"that people just don't get."},{"speaker":"Greg Storey","startTime":135.99,"endTime":140.12,"body":"And so at the same time,"},{"speaker":"Greg Storey","startTime":135.99,"endTime":140.12,"body":"the requirements of people"},{"speaker":"Greg Storey","startTime":140.26,"endTime":143.51999999999998,"body":"to do more with less, to"},{"speaker":"Greg Storey","startTime":140.26,"endTime":143.51999999999998,"body":"get more done, there's only"},{"speaker":"Greg Storey","startTime":143.51999999999998,"endTime":146.209,"body":"so much what's the thing,"},{"speaker":"Greg Storey","startTime":143.51999999999998,"endTime":146.209,"body":"only so much blood you can"},{"speaker":"Greg Storey","startTime":146.209,"endTime":147.929,"body":"get from a stone, right?"},{"speaker":"Greg Storey","startTime":147.97,"endTime":152.09,"body":"And in my experience, in Brett's"},{"speaker":"Greg Storey","startTime":147.97,"endTime":152.09,"body":"experience, and even from"},{"speaker":"Greg Storey","startTime":152.28,"endTime":156.275,"body":"hands on, but also from what"},{"speaker":"Greg Storey","startTime":152.28,"endTime":156.275,"body":"we've observed, there's still"},{"speaker":"Greg Storey","startTime":156.565,"endTime":160.635,"body":"quite a bit of dysfunction"},{"speaker":"Greg Storey","startTime":156.565,"endTime":160.635,"body":"that happens on teams that have"},{"speaker":"Greg Storey","startTime":160.635,"endTime":164.425,"body":"nothing to do with the actual"},{"speaker":"Greg Storey","startTime":160.635,"endTime":164.425,"body":"work that they do, the tools"},{"speaker":"Greg Storey","startTime":164.425,"endTime":167.815,"body":"to use or the process, whether"},{"speaker":"Greg Storey","startTime":164.425,"endTime":167.815,"body":"it's, agile or something else."},{"speaker":"Greg Storey","startTime":168.205,"endTime":173.084,"body":"It's in these fundamentals"},{"speaker":"Greg Storey","startTime":168.205,"endTime":173.084,"body":"that are rarely taught,"},{"speaker":"Greg Storey","startTime":173.285,"endTime":176.475,"body":"rarely done that are keeping"},{"speaker":"Greg Storey","startTime":173.285,"endTime":176.475,"body":"teams from being the best"},{"speaker":"Greg Storey","startTime":176.475,"endTime":177.675,"body":"versions of themselves."},{"speaker":"Galen Low","startTime":177.874,"endTime":178.494,"body":"I love that."},{"speaker":"Galen Low","startTime":178.494,"endTime":181.354,"body":"And I love the mineral thing,"},{"speaker":"Galen Low","startTime":178.494,"endTime":181.354,"body":"I'm gonna twist it a little bit."},{"speaker":"Galen Low","startTime":181.354,"endTime":185.045,"body":"In my head I'm like, maybe also"},{"speaker":"Galen Low","startTime":181.354,"endTime":185.045,"body":"diamond because there are so"},{"speaker":"Galen Low","startTime":185.045,"endTime":189.625,"body":"many forces of pressure that"},{"speaker":"Galen Low","startTime":185.045,"endTime":189.625,"body":"are squeezing the sort of human"},{"speaker":"Galen Low","startTime":189.625,"endTime":190.995,"body":"worker in this day and age."},{"speaker":"Galen Low","startTime":190.995,"endTime":192.465,"body":"And to your point, this is"},{"speaker":"Galen Low","startTime":190.995,"endTime":192.465,"body":"someone listening might be"},{"speaker":"Galen Low","startTime":192.465,"endTime":193.764,"body":"like, Oh yeah, AI - it's new."},{"speaker":"Galen Low","startTime":193.764,"endTime":195.135,"body":"And whatever, the economy sucks."},{"speaker":"Galen Low","startTime":195.345,"endTime":198.145,"body":"But to your point, it's not"},{"speaker":"Galen Low","startTime":195.345,"endTime":198.145,"body":"just like this year and it's"},{"speaker":"Galen Low","startTime":198.145,"endTime":201.055,"body":"not just the past couple of"},{"speaker":"Galen Low","startTime":198.145,"endTime":201.055,"body":"months, it's, many years running"},{"speaker":"Galen Low","startTime":201.075,"endTime":204.225,"body":"of the sort of leaning out and"},{"speaker":"Galen Low","startTime":201.075,"endTime":204.225,"body":"trying to do more with less."},{"speaker":"Galen Low","startTime":204.66,"endTime":206.86,"body":"And I love that what you"},{"speaker":"Galen Low","startTime":204.66,"endTime":206.86,"body":"said about, there's so"},{"speaker":"Galen Low","startTime":206.86,"endTime":210.12,"body":"much about it's not about"},{"speaker":"Galen Low","startTime":206.86,"endTime":210.12,"body":"the work that is impacting"},{"speaker":"Galen Low","startTime":210.13,"endTime":211.25,"body":"sort of team performance."},{"speaker":"Galen Low","startTime":211.5,"endTime":213.91,"body":"There's this other stuff and"},{"speaker":"Galen Low","startTime":211.5,"endTime":213.91,"body":"it's stuff that we're not always"},{"speaker":"Galen Low","startTime":213.94,"endTime":216.119,"body":"paying attention to when we're"},{"speaker":"Galen Low","startTime":213.94,"endTime":216.119,"body":"thinking about things like AI"},{"speaker":"Galen Low","startTime":216.489,"endTime":219.4,"body":"and economic turmoil and like"},{"speaker":"Galen Low","startTime":216.489,"endTime":219.4,"body":"layoffs and things like that."},{"speaker":"Galen Low","startTime":219.66,"endTime":222.87,"body":"And it's not all just Oh, best"},{"speaker":"Galen Low","startTime":219.66,"endTime":222.87,"body":"practices for team performance."},{"speaker":"Galen Low","startTime":223.109,"endTime":226.47,"body":"There is this sort of"},{"speaker":"Galen Low","startTime":223.109,"endTime":226.47,"body":"other layer within that."},{"speaker":"Brett Harned","startTime":226.8,"endTime":227.18,"body":"I agree."},{"speaker":"Brett Harned","startTime":227.18,"endTime":231.44,"body":"I also think that in this day"},{"speaker":"Brett Harned","startTime":227.18,"endTime":231.44,"body":"and age of doing more with"},{"speaker":"Brett Harned","startTime":231.46,"endTime":237.09,"body":"less, we see teams that are"},{"speaker":"Brett Harned","startTime":231.46,"endTime":237.09,"body":"downsized teams that are reorg"},{"speaker":"Brett Harned","startTime":237.1,"endTime":240.6,"body":"and then essentially teams"},{"speaker":"Brett Harned","startTime":237.1,"endTime":240.6,"body":"that are just told, okay, carry"},{"speaker":"Brett Harned","startTime":240.6,"endTime":242.17,"body":"on the way that things were."},{"speaker":"Brett Harned","startTime":242.92,"endTime":245.77,"body":"Obviously that doesn't work,"},{"speaker":"Brett Harned","startTime":242.92,"endTime":245.77,"body":"especially if you're trying"},{"speaker":"Brett Harned","startTime":245.77,"endTime":248.65,"body":"to be efficient, like just"},{"speaker":"Brett Harned","startTime":245.77,"endTime":248.65,"body":"removing people doesn't"},{"speaker":"Brett Harned","startTime":248.77,"endTime":250.13,"body":"create efficiency, right?"},{"speaker":"Brett Harned","startTime":250.65,"endTime":255.88,"body":"People need to understand"},{"speaker":"Brett Harned","startTime":250.65,"endTime":255.88,"body":"how to approach teams and"},{"speaker":"Brett Harned","startTime":255.88,"endTime":258.85,"body":"the way that they work"},{"speaker":"Brett Harned","startTime":255.88,"endTime":258.85,"body":"together in those times."},{"speaker":"Brett Harned","startTime":258.85,"endTime":261.40999999999997,"body":"And I think what Greg"},{"speaker":"Brett Harned","startTime":258.85,"endTime":261.40999999999997,"body":"is saying is, it's not"},{"speaker":"Brett Harned","startTime":261.43,"endTime":262.66999999999996,"body":"all about the process."},{"speaker":"Brett Harned","startTime":262.68,"endTime":267.9,"body":"It's about what prevents people"},{"speaker":"Brett Harned","startTime":262.68,"endTime":267.9,"body":"from rolling out a good process."},{"speaker":"Brett Harned","startTime":267.96000000000004,"endTime":271.6,"body":"And it's alignment around"},{"speaker":"Brett Harned","startTime":267.96000000000004,"endTime":271.6,"body":"how they're communicating and"},{"speaker":"Brett Harned","startTime":271.61,"endTime":274.68,"body":"working together, how they're"},{"speaker":"Brett Harned","startTime":271.61,"endTime":274.68,"body":"collaborating and how that"},{"speaker":"Brett Harned","startTime":274.84000000000003,"endTime":278.36,"body":"impacts the culture and the way"},{"speaker":"Brett Harned","startTime":274.84000000000003,"endTime":278.36,"body":"that everyone kind of behaves"},{"speaker":"Brett Harned","startTime":278.36,"endTime":279.75,"body":"and relates to one another."},{"speaker":"Brett Harned","startTime":280.03,"endTime":282.79999999999995,"body":"It's funny because I think"},{"speaker":"Brett Harned","startTime":280.03,"endTime":282.79999999999995,"body":"you opened and said something"},{"speaker":"Brett Harned","startTime":282.79999999999995,"endTime":285.95000000000005,"body":"like, this is a simple topic"},{"speaker":"Brett Harned","startTime":282.79999999999995,"endTime":285.95000000000005,"body":"and I'm like, Galen, this one's"},{"speaker":"Brett Harned","startTime":286.21000000000004,"endTime":288.6,"body":"actually quite complicated, sir."},{"speaker":"Brett Harned","startTime":288.85,"endTime":290.79999999999995,"body":"But yeah, I think"},{"speaker":"Brett Harned","startTime":288.85,"endTime":290.79999999999995,"body":"there's a lot in that,"},{"speaker":"Greg Storey","startTime":290.86,"endTime":291.73,"body":"but that's just it."},{"speaker":"Greg Storey","startTime":291.97,"endTime":295.37,"body":"The assumption is right,"},{"speaker":"Greg Storey","startTime":291.97,"endTime":295.37,"body":"we all walk around the"},{"speaker":"Greg Storey","startTime":295.37,"endTime":299.0,"body":"world just assuming Hey, I"},{"speaker":"Greg Storey","startTime":295.37,"endTime":299.0,"body":"communication, collaboration,"},{"speaker":"Greg Storey","startTime":299.01,"endTime":300.12,"body":"yep, I do those things."},{"speaker":"Greg Storey","startTime":300.54999999999995,"endTime":301.91999999999996,"body":"Culture, yep, we got it."},{"speaker":"Greg Storey","startTime":302.21000000000004,"endTime":305.39,"body":"But these words, number one,"},{"speaker":"Greg Storey","startTime":302.21000000000004,"endTime":305.39,"body":"these words mean different"},{"speaker":"Greg Storey","startTime":305.4,"endTime":306.55999999999995,"body":"things to different people."},{"speaker":"Greg Storey","startTime":306.96000000000004,"endTime":309.09000000000003,"body":"Especially culture,"},{"speaker":"Greg Storey","startTime":306.96000000000004,"endTime":309.09000000000003,"body":"what a loaded word."},{"speaker":"Greg Storey","startTime":309.51,"endTime":314.47,"body":"But this idea that, yeah, I'm"},{"speaker":"Greg Storey","startTime":309.51,"endTime":314.47,"body":"good, I'm whatever, I'm 24,"},{"speaker":"Greg Storey","startTime":314.98900000000003,"endTime":317.02,"body":"I know how to communicate,"},{"speaker":"Greg Storey","startTime":314.98900000000003,"endTime":317.02,"body":"I know how to collaborate."},{"speaker":"Greg Storey","startTime":317.46500000000003,"endTime":320.895,"body":"And our view of what"},{"speaker":"Greg Storey","startTime":317.46500000000003,"endTime":320.895,"body":"those things are, like,"},{"speaker":"Greg Storey","startTime":320.895,"endTime":322.405,"body":"what does good mean?"},{"speaker":"Greg Storey","startTime":322.80499999999995,"endTime":327.45500000000004,"body":"These are things that are"},{"speaker":"Greg Storey","startTime":322.80499999999995,"endTime":327.45500000000004,"body":"taught, practiced, rehearsed,"},{"speaker":"Greg Storey","startTime":327.475,"endTime":329.46500000000003,"body":"whatever, in sports teams."},{"speaker":"Greg Storey","startTime":329.755,"endTime":333.095,"body":"Our sports team, vibe and"},{"speaker":"Greg Storey","startTime":329.755,"endTime":333.095,"body":"feel is not by accident."},{"speaker":"Greg Storey","startTime":333.375,"endTime":335.635,"body":"If you take a look at any"},{"speaker":"Greg Storey","startTime":333.375,"endTime":335.635,"body":"professional sports team"},{"speaker":"Greg Storey","startTime":335.645,"endTime":338.53499999999997,"body":"or professional athlete, I"},{"speaker":"Greg Storey","startTime":335.645,"endTime":338.53499999999997,"body":"mean, those guys are still,"},{"speaker":"Greg Storey","startTime":338.55499999999995,"endTime":340.135,"body":"they're drilling, right?"},{"speaker":"Greg Storey","startTime":340.595,"endTime":342.80499999999995,"body":"They're not just assuming"},{"speaker":"Greg Storey","startTime":340.595,"endTime":342.80499999999995,"body":"yeah, I got this."},{"speaker":"Greg Storey","startTime":343.28499999999997,"endTime":346.025,"body":"There's repetition, there's"},{"speaker":"Greg Storey","startTime":343.28499999999997,"endTime":346.025,"body":"new techniques, there's new"},{"speaker":"Greg Storey","startTime":346.05499999999995,"endTime":347.995,"body":"things to learn all of the time."},{"speaker":"Greg Storey","startTime":348.275,"endTime":352.764,"body":"And so, that's no different"},{"speaker":"Greg Storey","startTime":348.275,"endTime":352.764,"body":"from those of us who are in,"},{"speaker":"Greg Storey","startTime":352.775,"endTime":354.765,"body":"say, white collar work, right?"},{"speaker":"Greg Storey","startTime":354.804,"endTime":357.83500000000004,"body":"It, no, it just because you"},{"speaker":"Greg Storey","startTime":354.804,"endTime":357.83500000000004,"body":"thought you were communicating"},{"speaker":"Greg Storey","startTime":357.84400000000005,"endTime":361.60400000000004,"body":"before doesn't mean that, one,"},{"speaker":"Greg Storey","startTime":357.84400000000005,"endTime":361.60400000000004,"body":"you're actually doing what is"},{"speaker":"Greg Storey","startTime":361.60400000000004,"endTime":363.1,"body":"considered good communication."},{"speaker":"Greg Storey","startTime":363.59000000000003,"endTime":366.74,"body":"And two, we always have"},{"speaker":"Greg Storey","startTime":363.59000000000003,"endTime":366.74,"body":"new things to learn, right?"},{"speaker":"Greg Storey","startTime":366.77,"endTime":370.19000000000005,"body":"Like to Brett's point of,"},{"speaker":"Greg Storey","startTime":366.77,"endTime":370.19000000000005,"body":"especially now, when you"},{"speaker":"Greg Storey","startTime":370.539,"endTime":374.629,"body":"pull people off of the org"},{"speaker":"Greg Storey","startTime":370.539,"endTime":374.629,"body":"chart, smash groups together"},{"speaker":"Greg Storey","startTime":374.86,"endTime":376.139,"body":"and just say carry on."},{"speaker":"Greg Storey","startTime":376.58900000000006,"endTime":378.84900000000005,"body":"In my experience, there's"},{"speaker":"Greg Storey","startTime":376.58900000000006,"endTime":378.84900000000005,"body":"always that, okay, we'll"},{"speaker":"Greg Storey","startTime":378.84900000000005,"endTime":380.919,"body":"give them a couple of weeks"},{"speaker":"Greg Storey","startTime":378.84900000000005,"endTime":380.919,"body":"to figure each other out."},{"speaker":"Greg Storey","startTime":381.22900000000004,"endTime":383.60900000000004,"body":"But there's rarely is"},{"speaker":"Greg Storey","startTime":381.22900000000004,"endTime":383.60900000000004,"body":"there anything to say, how"},{"speaker":"Greg Storey","startTime":383.60900000000004,"endTime":385.149,"body":"do we onboard everybody?"},{"speaker":"Greg Storey","startTime":385.409,"endTime":386.369,"body":"How do we off board?"},{"speaker":"Greg Storey","startTime":386.379,"endTime":388.44899999999996,"body":"How do we onboard, how"},{"speaker":"Greg Storey","startTime":386.379,"endTime":388.44899999999996,"body":"do we get people to start"},{"speaker":"Greg Storey","startTime":388.58900000000006,"endTime":390.35900000000004,"body":"thinking like a new team?"},{"speaker":"Greg Storey","startTime":390.73900000000003,"endTime":393.649,"body":"And there's rarely, I've never"},{"speaker":"Greg Storey","startTime":390.73900000000003,"endTime":393.649,"body":"seen it where a leader comes in"},{"speaker":"Greg Storey","startTime":393.649,"endTime":397.33900000000006,"body":"and says, this week, here's the"},{"speaker":"Greg Storey","startTime":393.649,"endTime":397.33900000000006,"body":"playbook for what we're going to"},{"speaker":"Greg Storey","startTime":397.33900000000006,"endTime":401.85900000000004,"body":"do to develop a common language,"},{"speaker":"Greg Storey","startTime":397.33900000000006,"endTime":401.85900000000004,"body":"to take a look at how we're all"},{"speaker":"Greg Storey","startTime":402.019,"endTime":405.60900000000004,"body":"uniquely used to doing work, how"},{"speaker":"Greg Storey","startTime":402.019,"endTime":405.60900000000004,"body":"we're going to come together as"},{"speaker":"Greg Storey","startTime":405.60900000000004,"endTime":408.98900000000003,"body":"a team and do that now together,"},{"speaker":"Greg Storey","startTime":405.60900000000004,"endTime":408.98900000000003,"body":"this new configuration, and"},{"speaker":"Greg Storey","startTime":409.159,"endTime":411.84900000000005,"body":"how this can have an impact"},{"speaker":"Greg Storey","startTime":409.159,"endTime":411.84900000000005,"body":"on our team culture, right?"},{"speaker":"Greg Storey","startTime":411.85,"endTime":414.909,"body":"Like to Brett's point of this"},{"speaker":"Greg Storey","startTime":411.85,"endTime":414.909,"body":"sounds simple because it's"},{"speaker":"Greg Storey","startTime":414.909,"endTime":416.159,"body":"Hey, I can walk up, right?"},{"speaker":"Greg Storey","startTime":416.159,"endTime":418.269,"body":"I can walk and chew"},{"speaker":"Greg Storey","startTime":416.159,"endTime":418.269,"body":"gum at the same time."},{"speaker":"Greg Storey","startTime":418.279,"endTime":419.34900000000005,"body":"I know how to do this stuff."},{"speaker":"Greg Storey","startTime":419.789,"endTime":424.509,"body":"And from what we have seen,"},{"speaker":"Greg Storey","startTime":419.789,"endTime":424.509,"body":"the evidence is overwhelmingly,"},{"speaker":"Greg Storey","startTime":424.57899999999995,"endTime":426.35900000000004,"body":"nope, you don't got this."},{"speaker":"Galen Low","startTime":426.55899999999997,"endTime":428.269,"body":"I like that whole"},{"speaker":"Galen Low","startTime":426.55899999999997,"endTime":428.269,"body":"taken for granted thing."},{"speaker":"Brett Harned","startTime":428.30899999999997,"endTime":428.529,"body":"Yeah."},{"speaker":"Brett Harned","startTime":428.529,"endTime":431.879,"body":"Even when you think you do,"},{"speaker":"Brett Harned","startTime":428.529,"endTime":431.879,"body":"there's something underlying."},{"speaker":"Brett Harned","startTime":432.139,"endTime":435.32899999999995,"body":"The way that I put it is,"},{"speaker":"Brett Harned","startTime":432.139,"endTime":435.32899999999995,"body":"it's not problems really."},{"speaker":"Brett Harned","startTime":435.379,"endTime":437.619,"body":"It's more about opportunities."},{"speaker":"Brett Harned","startTime":437.69899999999996,"endTime":441.83900000000006,"body":"And if a leader thinks about"},{"speaker":"Brett Harned","startTime":437.69899999999996,"endTime":441.83900000000006,"body":"this as opportunities to be"},{"speaker":"Brett Harned","startTime":441.84900000000005,"endTime":445.97900000000004,"body":"better rather than challenges"},{"speaker":"Brett Harned","startTime":441.84900000000005,"endTime":445.97900000000004,"body":"to overcome, they look at"},{"speaker":"Brett Harned","startTime":445.999,"endTime":447.649,"body":"the team angle differently."},{"speaker":"Brett Harned","startTime":447.999,"endTime":451.389,"body":"So to me, it's really about"},{"speaker":"Brett Harned","startTime":447.999,"endTime":451.389,"body":"finding ways to optimize"},{"speaker":"Brett Harned","startTime":451.389,"endTime":454.19899999999996,"body":"the team, not finding ways"},{"speaker":"Brett Harned","startTime":451.389,"endTime":454.19899999999996,"body":"to figure out where your"},{"speaker":"Brett Harned","startTime":454.19899999999996,"endTime":456.909,"body":"team sucks, because that's"},{"speaker":"Brett Harned","startTime":454.19899999999996,"endTime":456.909,"body":"really not what it's about."},{"speaker":"Brett Harned","startTime":456.919,"endTime":457.95899999999995,"body":"That's not what"},{"speaker":"Brett Harned","startTime":456.919,"endTime":457.95899999999995,"body":"we're trying to do."},{"speaker":"Galen Low","startTime":458.18899999999996,"endTime":459.669,"body":"Really good"},{"speaker":"Galen Low","startTime":458.18899999999996,"endTime":459.669,"body":"introduction, and I hadn't"},{"speaker":"Galen Low","startTime":459.679,"endTime":461.789,"body":"realized the sort of"},{"speaker":"Galen Low","startTime":459.679,"endTime":461.789,"body":"context of team angle."},{"speaker":"Galen Low","startTime":462.08399999999995,"endTime":464.69399999999996,"body":"But I wondered if we can zoom"},{"speaker":"Galen Low","startTime":462.08399999999995,"endTime":464.69399999999996,"body":"out a bit and if you can just"},{"speaker":"Galen Low","startTime":464.69399999999996,"endTime":468.384,"body":"tell our listeners a bit about"},{"speaker":"Galen Low","startTime":464.69399999999996,"endTime":468.384,"body":"Teamangle and what it is, what"},{"speaker":"Galen Low","startTime":468.384,"endTime":471.93399999999997,"body":"made you create it and like"},{"speaker":"Galen Low","startTime":468.384,"endTime":471.93399999999997,"body":"how it's different than other"},{"speaker":"Galen Low","startTime":471.95399999999995,"endTime":475.004,"body":"frameworks, things like EOS"},{"speaker":"Galen Low","startTime":471.95399999999995,"endTime":475.004,"body":"and other things like that?"},{"speaker":"Brett Harned","startTime":475.45399999999995,"endTime":478.884,"body":"Teamangle"},{"speaker":"Brett Harned","startTime":475.45399999999995,"endTime":478.884,"body":"started as a concept with Greg,"},{"speaker":"Brett Harned","startTime":478.914,"endTime":482.994,"body":"actually, Greg was thinking"},{"speaker":"Brett Harned","startTime":478.914,"endTime":482.994,"body":"about antifragility and how"},{"speaker":"Brett Harned","startTime":482.994,"endTime":485.95399999999995,"body":"can we create antifragile"},{"speaker":"Brett Harned","startTime":482.994,"endTime":485.95399999999995,"body":"teams and then at the same"},{"speaker":"Brett Harned","startTime":485.95399999999995,"endTime":489.154,"body":"time, I think you were like"},{"speaker":"Brett Harned","startTime":485.95399999999995,"endTime":489.154,"body":"researching and found this"},{"speaker":"Brett Harned","startTime":489.164,"endTime":491.22400000000005,"body":"like triangle structure."},{"speaker":"Brett Harned","startTime":491.624,"endTime":494.164,"body":"I remember the blog post"},{"speaker":"Brett Harned","startTime":491.624,"endTime":494.164,"body":"that you sent me and I can't"},{"speaker":"Brett Harned","startTime":494.554,"endTime":497.59400000000005,"body":"remember it now, but it"},{"speaker":"Brett Harned","startTime":494.554,"endTime":497.59400000000005,"body":"was like these ideas just"},{"speaker":"Brett Harned","startTime":497.59400000000005,"endTime":499.58399999999995,"body":"started to converge, right?"},{"speaker":"Brett Harned","startTime":500.164,"endTime":504.71400000000006,"body":"And we mapped out what were the"},{"speaker":"Brett Harned","startTime":500.164,"endTime":504.71400000000006,"body":"three sides of the triangle;"},{"speaker":"Brett Harned","startTime":504.774,"endTime":507.664,"body":"communication, collaboration"},{"speaker":"Brett Harned","startTime":504.774,"endTime":507.664,"body":"and culture, the things that"},{"speaker":"Brett Harned","startTime":507.674,"endTime":509.804,"body":"make up a really good team."},{"speaker":"Brett Harned","startTime":509.83399999999995,"endTime":512.414,"body":"And then we were breaking"},{"speaker":"Brett Harned","startTime":509.83399999999995,"endTime":512.414,"body":"those areas down."},{"speaker":"Brett Harned","startTime":512.414,"endTime":513.984,"body":"What does communication mean?"},{"speaker":"Brett Harned","startTime":514.234,"endTime":515.674,"body":"What does collaboration mean?"},{"speaker":"Brett Harned","startTime":515.674,"endTime":516.654,"body":"What does culture mean?"},{"speaker":"Brett Harned","startTime":516.984,"endTime":521.194,"body":"And then we came up with what"},{"speaker":"Brett Harned","startTime":516.984,"endTime":521.194,"body":"we think are the baseline"},{"speaker":"Brett Harned","startTime":521.204,"endTime":525.504,"body":"standards of a high performing"},{"speaker":"Brett Harned","startTime":521.204,"endTime":525.504,"body":"team in those three areas."},{"speaker":"Brett Harned","startTime":525.874,"endTime":529.634,"body":"So essentially, that"},{"speaker":"Brett Harned","startTime":525.874,"endTime":529.634,"body":"is the team angle."},{"speaker":"Brett Harned","startTime":529.804,"endTime":534.174,"body":"The team angle is the structure"},{"speaker":"Brett Harned","startTime":529.804,"endTime":534.174,"body":"that you can measure your"},{"speaker":"Brett Harned","startTime":534.214,"endTime":536.504,"body":"team against in those areas."},{"speaker":"Brett Harned","startTime":536.994,"endTime":538.414,"body":"Greg, do you have"},{"speaker":"Brett Harned","startTime":536.994,"endTime":538.414,"body":"anything to add to that?"},{"speaker":"Greg Storey","startTime":538.634,"endTime":541.334,"body":"I want to say"},{"speaker":"Greg Storey","startTime":538.634,"endTime":541.334,"body":"going back to, this is not"},{"speaker":"Greg Storey","startTime":541.644,"endTime":546.4839999999999,"body":"like a coffee shop hypothesis"},{"speaker":"Greg Storey","startTime":541.644,"endTime":546.4839999999999,"body":"moment of Hey, what about this?"},{"speaker":"Greg Storey","startTime":546.584,"endTime":547.004,"body":"It's funny."},{"speaker":"Greg Storey","startTime":547.004,"endTime":550.449,"body":"We have stories to tell about"},{"speaker":"Greg Storey","startTime":547.004,"endTime":550.449,"body":"this that we just have not"},{"speaker":"Greg Storey","startTime":550.449,"endTime":553.2389999999999,"body":"gotten around to, but Brett"},{"speaker":"Greg Storey","startTime":550.449,"endTime":553.2389999999999,"body":"and I have been working"},{"speaker":"Greg Storey","startTime":553.2389999999999,"endTime":555.8589999999999,"body":"together on and off since 2012."},{"speaker":"Brett Harned","startTime":556.209,"endTime":557.039,"body":"Or before, yeah."},{"speaker":"Greg Storey","startTime":557.409,"endTime":557.799,"body":"Yeah."},{"speaker":"Greg Storey","startTime":558.2289999999999,"endTime":561.409,"body":"And even back then, like when we"},{"speaker":"Greg Storey","startTime":558.2289999999999,"endTime":561.409,"body":"worked in the same company, but"},{"speaker":"Greg Storey","startTime":561.419,"endTime":565.959,"body":"two offices there was extreme"},{"speaker":"Greg Storey","startTime":561.419,"endTime":565.959,"body":"cultural differences, problems"},{"speaker":"Greg Storey","startTime":565.959,"endTime":569.279,"body":"with getting them to collaborate"},{"speaker":"Greg Storey","startTime":565.959,"endTime":569.279,"body":"and communicate, right?"},{"speaker":"Greg Storey","startTime":569.279,"endTime":572.8489999999999,"body":"Like these problems that"},{"speaker":"Greg Storey","startTime":569.279,"endTime":572.8489999999999,"body":"we're trying to help teams"},{"speaker":"Greg Storey","startTime":573.2189999999999,"endTime":576.549,"body":"solve for, to find the"},{"speaker":"Greg Storey","startTime":573.2189999999999,"endTime":576.549,"body":"opportunities to improve."},{"speaker":"Greg Storey","startTime":576.899,"endTime":578.819,"body":"These go back a long way."},{"speaker":"Greg Storey","startTime":578.899,"endTime":582.3389999999999,"body":"And then as Brett and I,"},{"speaker":"Greg Storey","startTime":578.899,"endTime":582.3389999999999,"body":"our paths diverged at some"},{"speaker":"Greg Storey","startTime":582.3389999999999,"endTime":586.539,"body":"point, I went into big"},{"speaker":"Greg Storey","startTime":582.3389999999999,"endTime":586.539,"body":"corporate world, Brett was"},{"speaker":"Greg Storey","startTime":586.809,"endTime":590.749,"body":"working for smaller teams,"},{"speaker":"Greg Storey","startTime":586.809,"endTime":590.749,"body":"like product teams and agency"},{"speaker":"Greg Storey","startTime":590.749,"endTime":591.809,"body":"teams, that type of thing."},{"speaker":"Greg Storey","startTime":591.819,"endTime":594.879,"body":"But coming back, we're like,"},{"speaker":"Greg Storey","startTime":591.819,"endTime":594.879,"body":"man, actually Brett and I"},{"speaker":"Greg Storey","startTime":594.879,"endTime":597.7189999999999,"body":"did this huge whiteboarding"},{"speaker":"Greg Storey","startTime":594.879,"endTime":597.7189999999999,"body":"session where we put down"},{"speaker":"Greg Storey","startTime":597.7189999999999,"endTime":600.5889999999999,"body":"like, what's all the stuff"},{"speaker":"Greg Storey","startTime":597.7189999999999,"endTime":600.5889999999999,"body":"that we're capable of doing?"},{"speaker":"Greg Storey","startTime":600.8489999999999,"endTime":601.5889999999999,"body":"Just name it."},{"speaker":"Greg Storey","startTime":601.679,"endTime":603.699,"body":"I can design, I"},{"speaker":"Greg Storey","startTime":601.679,"endTime":603.699,"body":"can make websites."},{"speaker":"Greg Storey","startTime":603.749,"endTime":604.289,"body":"We can do this."},{"speaker":"Greg Storey","startTime":604.289,"endTime":604.769,"body":"We can do that."},{"speaker":"Greg Storey","startTime":605.059,"endTime":606.639,"body":"And then we also put"},{"speaker":"Greg Storey","startTime":605.059,"endTime":606.639,"body":"what are the problems"},{"speaker":"Greg Storey","startTime":606.649,"endTime":608.249,"body":"that we have encountered?"},{"speaker":"Greg Storey","startTime":608.5889999999999,"endTime":612.649,"body":"And then we basically, dot"},{"speaker":"Greg Storey","startTime":608.5889999999999,"endTime":612.649,"body":"voted what our preference"},{"speaker":"Greg Storey","startTime":612.649,"endTime":615.279,"body":"would be to like, what do we"},{"speaker":"Greg Storey","startTime":612.649,"endTime":615.279,"body":"actually want to go work on"},{"speaker":"Greg Storey","startTime":615.669,"endTime":617.0889999999999,"body":"for the next decade or so?"},{"speaker":"Greg Storey","startTime":617.549,"endTime":622.259,"body":"It had everything to do with"},{"speaker":"Greg Storey","startTime":617.549,"endTime":622.259,"body":"getting teams to function"},{"speaker":"Greg Storey","startTime":622.269,"endTime":624.809,"body":"better, for people to be"},{"speaker":"Greg Storey","startTime":622.269,"endTime":624.809,"body":"better versions themselves."},{"speaker":"Greg Storey","startTime":625.119,"endTime":627.299,"body":"And so that's where"},{"speaker":"Greg Storey","startTime":625.119,"endTime":627.299,"body":"our focus has been on."},{"speaker":"Greg Storey","startTime":627.579,"endTime":629.6089999999999,"body":"And looking back, it's"},{"speaker":"Greg Storey","startTime":627.579,"endTime":629.6089999999999,"body":"like those are the"},{"speaker":"Greg Storey","startTime":629.6089999999999,"endTime":633.309,"body":"problems that people don't"},{"speaker":"Greg Storey","startTime":629.6089999999999,"endTime":633.309,"body":"really pay attention to."},{"speaker":"Greg Storey","startTime":633.669,"endTime":635.7289999999999,"body":"Because they don't have the"},{"speaker":"Greg Storey","startTime":633.669,"endTime":635.7289999999999,"body":"data, they don't have any"},{"speaker":"Greg Storey","startTime":635.7289999999999,"endTime":639.8589999999999,"body":"way to come up with tangible"},{"speaker":"Greg Storey","startTime":635.7289999999999,"endTime":639.8589999999999,"body":"numbers or evidence that"},{"speaker":"Greg Storey","startTime":639.8589999999999,"endTime":641.449,"body":"they can work from, right?"},{"speaker":"Greg Storey","startTime":641.449,"endTime":643.459,"body":"Because all these"},{"speaker":"Greg Storey","startTime":641.449,"endTime":643.459,"body":"things are also heavily"},{"speaker":"Greg Storey","startTime":643.459,"endTime":644.7189999999999,"body":"grounded in soft skills."},{"speaker":"Greg Storey","startTime":645.0889999999999,"endTime":649.8589999999999,"body":"And so, working from a framework"},{"speaker":"Greg Storey","startTime":645.0889999999999,"endTime":649.8589999999999,"body":"that I was tangentially"},{"speaker":"Greg Storey","startTime":649.8589999999999,"endTime":651.829,"body":"a part of at InVision,"},{"speaker":"Greg Storey","startTime":649.8589999999999,"endTime":651.829,"body":"where we were talking about"},{"speaker":"Greg Storey","startTime":651.829,"endTime":653.8389999999999,"body":"design maturity for teams."},{"speaker":"Greg Storey","startTime":653.8489999999999,"endTime":657.4789999999999,"body":"It's hey, there could be"},{"speaker":"Greg Storey","startTime":653.8489999999999,"endTime":657.4789999999999,"body":"a framework to map out, I"},{"speaker":"Greg Storey","startTime":657.4789999999999,"endTime":660.2389999999999,"body":"don't care about maturity"},{"speaker":"Greg Storey","startTime":657.4789999999999,"endTime":660.2389999999999,"body":"so much as just where"},{"speaker":"Greg Storey","startTime":660.289,"endTime":661.5889999999999,"body":"are the problem areas?"},{"speaker":"Greg Storey","startTime":661.879,"endTime":665.369,"body":"Where can we go put the"},{"speaker":"Greg Storey","startTime":661.879,"endTime":665.369,"body":"proverbial canary in a coal"},{"speaker":"Greg Storey","startTime":665.369,"endTime":668.569,"body":"mine and give people like a map?"},{"speaker":"Greg Storey","startTime":668.909,"endTime":671.129,"body":"Brett calls it a heat map"},{"speaker":"Greg Storey","startTime":668.909,"endTime":671.129,"body":"and I like that description."},{"speaker":"Greg Storey","startTime":671.129,"endTime":673.519,"body":"A heat map of, hey,"},{"speaker":"Greg Storey","startTime":671.129,"endTime":673.519,"body":"you're good here."},{"speaker":"Greg Storey","startTime":673.829,"endTime":674.3489999999999,"body":"You're fine."},{"speaker":"Greg Storey","startTime":674.3589999999999,"endTime":675.259,"body":"You don't have to"},{"speaker":"Greg Storey","startTime":674.3589999999999,"endTime":675.259,"body":"do anything here."},{"speaker":"Greg Storey","startTime":675.259,"endTime":675.889,"body":"But here?"},{"speaker":"Greg Storey","startTime":676.174,"endTime":679.1139999999999,"body":"There's something there,"},{"speaker":"Greg Storey","startTime":676.174,"endTime":679.1139999999999,"body":"and as a team, as a"},{"speaker":"Greg Storey","startTime":679.164,"endTime":682.064,"body":"culture, you need to dig"},{"speaker":"Greg Storey","startTime":679.164,"endTime":682.064,"body":"in and see what's going on."},{"speaker":"Greg Storey","startTime":682.444,"endTime":685.7239999999999,"body":"Because just like a vehicle"},{"speaker":"Greg Storey","startTime":682.444,"endTime":685.7239999999999,"body":"if your tire's misaligned"},{"speaker":"Greg Storey","startTime":685.7239999999999,"endTime":688.534,"body":"just a little bit, it has a"},{"speaker":"Greg Storey","startTime":685.7239999999999,"endTime":688.534,"body":"huge impact on that vehicle's"},{"speaker":"Greg Storey","startTime":688.534,"endTime":690.174,"body":"performance and efficiency."},{"speaker":"Greg Storey","startTime":690.544,"endTime":691.814,"body":"And it's the same"},{"speaker":"Greg Storey","startTime":690.544,"endTime":691.814,"body":"thing with teams."},{"speaker":"Greg Storey","startTime":692.174,"endTime":695.424,"body":"This is no different, and that's"},{"speaker":"Greg Storey","startTime":692.174,"endTime":695.424,"body":"what we're trying to do is bring"},{"speaker":"Greg Storey","startTime":695.424,"endTime":698.9739999999999,"body":"to bear all of our experience,"},{"speaker":"Greg Storey","startTime":695.424,"endTime":698.9739999999999,"body":"all of the things that we've"},{"speaker":"Greg Storey","startTime":698.9739999999999,"endTime":704.0939999999999,"body":"observed, working with scores of"},{"speaker":"Greg Storey","startTime":698.9739999999999,"endTime":704.0939999999999,"body":"teams, hundreds and hundreds of"},{"speaker":"Greg Storey","startTime":704.1039999999999,"endTime":707.7339999999999,"body":"designers, developers, product"},{"speaker":"Greg Storey","startTime":704.1039999999999,"endTime":707.7339999999999,"body":"people, business people, and"},{"speaker":"Greg Storey","startTime":707.744,"endTime":711.3639999999999,"body":"how can we do that to create"},{"speaker":"Greg Storey","startTime":707.744,"endTime":711.3639999999999,"body":"tools, create a system, create"},{"speaker":"Greg Storey","startTime":711.3639999999999,"endTime":716.134,"body":"a platform that anybody can step"},{"speaker":"Greg Storey","startTime":711.3639999999999,"endTime":716.134,"body":"into at any kind of level, and"},{"speaker":"Greg Storey","startTime":716.134,"endTime":720.504,"body":"they will find areas where they"},{"speaker":"Greg Storey","startTime":716.134,"endTime":720.504,"body":"can improve their performance."},{"speaker":"Galen Low","startTime":720.694,"endTime":724.534,"body":"I like it as a sort"},{"speaker":"Galen Low","startTime":720.694,"endTime":724.534,"body":"of diagnostic for something"},{"speaker":"Galen Low","startTime":724.534,"endTime":727.004,"body":"that you said earlier, which"},{"speaker":"Galen Low","startTime":724.534,"endTime":727.004,"body":"is that these are words that"},{"speaker":"Galen Low","startTime":727.004,"endTime":730.064,"body":"we either take for granted"},{"speaker":"Galen Low","startTime":727.004,"endTime":730.064,"body":"or they're loaded, right?"},{"speaker":"Galen Low","startTime":730.134,"endTime":734.144,"body":"Collaboration, communication,"},{"speaker":"Galen Low","startTime":730.134,"endTime":734.144,"body":"like we think we've got it,"},{"speaker":"Galen Low","startTime":734.439,"endTime":737.7289999999999,"body":"but this is a way to sort"},{"speaker":"Galen Low","startTime":734.439,"endTime":737.7289999999999,"body":"of uncover opportunities to"},{"speaker":"Galen Low","startTime":737.7289999999999,"endTime":739.3389999999999,"body":"be less fragile as a team."},{"speaker":"Galen Low","startTime":739.5889999999999,"endTime":741.629,"body":"And then Brett, I really like"},{"speaker":"Galen Low","startTime":739.5889999999999,"endTime":741.629,"body":"what you said about because"},{"speaker":"Galen Low","startTime":741.629,"endTime":745.309,"body":"a lot of the things that are"},{"speaker":"Galen Low","startTime":741.629,"endTime":745.309,"body":"causing bigger problems is this"},{"speaker":"Galen Low","startTime":745.3389999999999,"endTime":748.419,"body":"butterfly effect from something"},{"speaker":"Galen Low","startTime":745.3389999999999,"endTime":748.419,"body":"small that lies beneath."},{"speaker":"Galen Low","startTime":748.429,"endTime":749.419,"body":"It's underlying."},{"speaker":"Galen Low","startTime":749.459,"endTime":751.899,"body":"It's not just sitting out"},{"speaker":"Galen Low","startTime":749.459,"endTime":751.899,"body":"there going, I'm a big problem."},{"speaker":"Galen Low","startTime":751.899,"endTime":752.639,"body":"Please fix me."},{"speaker":"Galen Low","startTime":752.639,"endTime":754.3389999999999,"body":"It's like, why can't"},{"speaker":"Galen Low","startTime":752.639,"endTime":754.3389999999999,"body":"we get this right?"},{"speaker":"Galen Low","startTime":754.499,"endTime":756.8589999999999,"body":"Like the story you told, I"},{"speaker":"Galen Low","startTime":754.499,"endTime":756.8589999999999,"body":"think it's just incredible."},{"speaker":"Galen Low","startTime":756.8589999999999,"endTime":758.299,"body":"You work for the same company."},{"speaker":"Galen Low","startTime":758.579,"endTime":760.909,"body":"You're in two different"},{"speaker":"Galen Low","startTime":758.579,"endTime":760.909,"body":"offices and the culture"},{"speaker":"Galen Low","startTime":760.909,"endTime":762.029,"body":"is wildly different."},{"speaker":"Galen Low","startTime":762.279,"endTime":765.399,"body":"And that can create, a) you just"},{"speaker":"Galen Low","startTime":762.279,"endTime":765.399,"body":"assume that you've got culture."},{"speaker":"Galen Low","startTime":765.399,"endTime":767.289,"body":"You're like, okay my"},{"speaker":"Galen Low","startTime":765.399,"endTime":767.289,"body":"organization, we all"},{"speaker":"Galen Low","startTime":767.289,"endTime":769.809,"body":"have the same values"},{"speaker":"Galen Low","startTime":767.289,"endTime":769.809,"body":"and we're all working"},{"speaker":"Galen Low","startTime":769.809,"endTime":770.639,"body":"towards the same mission."},{"speaker":"Galen Low","startTime":771.009,"endTime":773.5889999999999,"body":"The culture must be the"},{"speaker":"Galen Low","startTime":771.009,"endTime":773.5889999999999,"body":"same everywhere we go in"},{"speaker":"Galen Low","startTime":773.5889999999999,"endTime":776.3389999999999,"body":"any office, but like just"},{"speaker":"Galen Low","startTime":773.5889999999999,"endTime":776.3389999999999,"body":"a couple cities apart, it's"},{"speaker":"Galen Low","startTime":776.3389999999999,"endTime":777.519,"body":"just like wildly different."},{"speaker":"Greg Storey","startTime":777.7189999999999,"endTime":779.169,"body":"Not even"},{"speaker":"Greg Storey","startTime":777.7189999999999,"endTime":779.169,"body":"like team to team."},{"speaker":"Greg Storey","startTime":779.539,"endTime":782.879,"body":"In that case, this was"},{"speaker":"Greg Storey","startTime":779.539,"endTime":782.879,"body":"at HappyCog and Brett"},{"speaker":"Greg Storey","startTime":782.879,"endTime":783.8489999999999,"body":"was in Philadelphia."},{"speaker":"Greg Storey","startTime":783.869,"endTime":784.8489999999999,"body":"I was in Austin."},{"speaker":"Greg Storey","startTime":785.4739999999999,"endTime":789.324,"body":"And we had teams that were,"},{"speaker":"Greg Storey","startTime":785.4739999999999,"endTime":789.324,"body":"we considered teams to be"},{"speaker":"Greg Storey","startTime":789.324,"endTime":791.584,"body":"it, like where they were,"},{"speaker":"Greg Storey","startTime":789.324,"endTime":791.584,"body":"button C type of thing."},{"speaker":"Greg Storey","startTime":791.884,"endTime":795.624,"body":"So Philadelphia had"},{"speaker":"Greg Storey","startTime":791.884,"endTime":795.624,"body":"teams, I had teams, and"},{"speaker":"Greg Storey","startTime":795.664,"endTime":797.784,"body":"man, it was getting bad."},{"speaker":"Greg Storey","startTime":797.9839999999999,"endTime":800.8639999999999,"body":"Whereas like a year before,"},{"speaker":"Greg Storey","startTime":797.9839999999999,"endTime":800.8639999999999,"body":"we had done an offsite in"},{"speaker":"Greg Storey","startTime":800.8639999999999,"endTime":803.874,"body":"Chicago, we were all getting"},{"speaker":"Greg Storey","startTime":800.8639999999999,"endTime":803.874,"body":"along, we had so much fun."},{"speaker":"Greg Storey","startTime":804.184,"endTime":807.534,"body":"And here we are like just"},{"speaker":"Greg Storey","startTime":804.184,"endTime":807.534,"body":"about a year later, and it"},{"speaker":"Greg Storey","startTime":807.534,"endTime":808.764,"body":"was not pleasant, right?"},{"speaker":"Greg Storey","startTime":808.764,"endTime":812.694,"body":"There was tangible tension"},{"speaker":"Greg Storey","startTime":808.764,"endTime":812.694,"body":"every time there was some"},{"speaker":"Greg Storey","startTime":812.694,"endTime":814.404,"body":"kind of company meeting."},{"speaker":"Galen Low","startTime":814.674,"endTime":815.2239999999999,"body":"Interesting."},{"speaker":"Greg Storey","startTime":815.2239999999999,"endTime":816.584,"body":"What was"},{"speaker":"Greg Storey","startTime":815.2239999999999,"endTime":816.584,"body":"interesting about that"},{"speaker":"Greg Storey","startTime":816.584,"endTime":819.7339999999999,"body":"is when we were talking"},{"speaker":"Greg Storey","startTime":816.584,"endTime":819.7339999999999,"body":"about how do we fix this?"},{"speaker":"Greg Storey","startTime":819.794,"endTime":823.6139999999999,"body":"And we first tried fixing"},{"speaker":"Greg Storey","startTime":819.794,"endTime":823.6139999999999,"body":"it, honestly, by regrouping"},{"speaker":"Greg Storey","startTime":823.624,"endTime":826.9839999999999,"body":"all of our project management"},{"speaker":"Greg Storey","startTime":823.624,"endTime":826.9839999999999,"body":"in Philadelphia, underneath"},{"speaker":"Greg Storey","startTime":826.9839999999999,"endTime":827.934,"body":"Brett's leadership."},{"speaker":"Greg Storey","startTime":828.2239999999999,"endTime":829.874,"body":"That did improve"},{"speaker":"Greg Storey","startTime":828.2239999999999,"endTime":829.874,"body":"some things, right?"},{"speaker":"Greg Storey","startTime":829.874,"endTime":834.004,"body":"We had finally now like a"},{"speaker":"Greg Storey","startTime":829.874,"endTime":834.004,"body":"unified vision for how we"},{"speaker":"Greg Storey","startTime":834.004,"endTime":836.384,"body":"work, the quality of work,"},{"speaker":"Greg Storey","startTime":834.004,"endTime":836.384,"body":"like all this kind of stuff."},{"speaker":"Greg Storey","startTime":836.384,"endTime":839.4839999999999,"body":"And that helped out a lot,"},{"speaker":"Greg Storey","startTime":836.384,"endTime":839.4839999999999,"body":"but still there was lingering"},{"speaker":"Greg Storey","startTime":839.514,"endTime":841.024,"body":"tension that persisted."},{"speaker":"Greg Storey","startTime":841.3489999999999,"endTime":845.629,"body":"And Brett and I sitting at"},{"speaker":"Greg Storey","startTime":841.3489999999999,"endTime":845.629,"body":"a bar on Rainey Street in"},{"speaker":"Greg Storey","startTime":845.629,"endTime":848.8489999999999,"body":"Austin, Texas, this is when"},{"speaker":"Greg Storey","startTime":845.629,"endTime":848.8489999999999,"body":"it was quiet, you might"},{"speaker":"Greg Storey","startTime":848.8489999999999,"endTime":852.909,"body":"see a car, an hour, we were"},{"speaker":"Greg Storey","startTime":848.8489999999999,"endTime":852.909,"body":"just talking through what"},{"speaker":"Greg Storey","startTime":852.959,"endTime":854.139,"body":"if what if we did this?"},{"speaker":"Greg Storey","startTime":854.139,"endTime":854.799,"body":"What if we did that?"},{"speaker":"Greg Storey","startTime":855.119,"endTime":857.7189999999999,"body":"And we came up with a plan"},{"speaker":"Greg Storey","startTime":855.119,"endTime":857.7189999999999,"body":"for what if we actually"},{"speaker":"Greg Storey","startTime":857.7289999999999,"endTime":859.419,"body":"virtualized the entire company?"},{"speaker":"Greg Storey","startTime":859.799,"endTime":862.659,"body":"So what happens if the teams"},{"speaker":"Greg Storey","startTime":859.799,"endTime":862.659,"body":"are not made from where"},{"speaker":"Greg Storey","startTime":862.659,"endTime":866.289,"body":"you sit, but the teams are"},{"speaker":"Greg Storey","startTime":862.659,"endTime":866.289,"body":"actually made for how we can"},{"speaker":"Greg Storey","startTime":866.369,"endTime":867.799,"body":"get the best out of everybody."},{"speaker":"Greg Storey","startTime":868.0989999999999,"endTime":870.149,"body":"And what I mean by that"},{"speaker":"Greg Storey","startTime":868.0989999999999,"endTime":870.149,"body":"is how can we pair the"},{"speaker":"Greg Storey","startTime":870.149,"endTime":873.519,"body":"designer and some developers"},{"speaker":"Greg Storey","startTime":870.149,"endTime":873.519,"body":"where they're working off"},{"speaker":"Greg Storey","startTime":873.559,"endTime":874.769,"body":"each other's strengths."},{"speaker":"Greg Storey","startTime":875.069,"endTime":876.659,"body":"There may be more to"},{"speaker":"Greg Storey","startTime":875.069,"endTime":876.659,"body":"their strengths than"},{"speaker":"Greg Storey","startTime":876.659,"endTime":877.8389999999999,"body":"just their vocation."},{"speaker":"Greg Storey","startTime":878.269,"endTime":881.8489999999999,"body":"So we came up with a plan, came"},{"speaker":"Greg Storey","startTime":878.269,"endTime":881.8489999999999,"body":"up with here's who we think the"},{"speaker":"Greg Storey","startTime":881.8489999999999,"endTime":887.174,"body":"team should be, and we went back"},{"speaker":"Greg Storey","startTime":881.8489999999999,"endTime":887.174,"body":"to the leadership, my business"},{"speaker":"Greg Storey","startTime":887.194,"endTime":891.294,"body":"partner and our other VPs and"},{"speaker":"Greg Storey","startTime":887.194,"endTime":891.294,"body":"said, Hey, we need to do this."},{"speaker":"Greg Storey","startTime":891.6039999999999,"endTime":892.324,"body":"And we did."},{"speaker":"Greg Storey","startTime":892.7339999999999,"endTime":896.014,"body":"And all of that tension"},{"speaker":"Greg Storey","startTime":892.7339999999999,"endTime":896.014,"body":"just went, it was gone."},{"speaker":"Greg Storey","startTime":896.3639999999999,"endTime":899.044,"body":"And instead, this to me"},{"speaker":"Greg Storey","startTime":896.3639999999999,"endTime":899.044,"body":"is like the miracle of"},{"speaker":"Greg Storey","startTime":899.044,"endTime":902.454,"body":"listening, observing what's"},{"speaker":"Greg Storey","startTime":899.044,"endTime":902.454,"body":"happening and coming up"},{"speaker":"Greg Storey","startTime":902.454,"endTime":905.884,"body":"with a solution independent"},{"speaker":"Greg Storey","startTime":902.454,"endTime":905.884,"body":"of what the tradition is."},{"speaker":"Greg Storey","startTime":906.299,"endTime":910.539,"body":"But when we did this, the"},{"speaker":"Greg Storey","startTime":906.299,"endTime":910.539,"body":"energy went from like a negative"},{"speaker":"Greg Storey","startTime":910.549,"endTime":912.8589999999999,"body":"number to like a hundred plus."},{"speaker":"Greg Storey","startTime":913.199,"endTime":917.119,"body":"People were just so happy to"},{"speaker":"Greg Storey","startTime":913.199,"endTime":917.119,"body":"be working with one another,"},{"speaker":"Greg Storey","startTime":917.3489999999999,"endTime":918.879,"body":"independent of location."},{"speaker":"Greg Storey","startTime":918.909,"endTime":921.119,"body":"And they gave their teams names."},{"speaker":"Greg Storey","startTime":921.429,"endTime":922.829,"body":"Some of them ordered t-shirts."},{"speaker":"Greg Storey","startTime":922.8489999999999,"endTime":924.7189999999999,"body":"I mean, and they did this"},{"speaker":"Greg Storey","startTime":922.8489999999999,"endTime":924.7189999999999,"body":"stuff without our involvement."},{"speaker":"Brett Harned","startTime":925.0939999999999,"endTime":928.504,"body":"And to me, that"},{"speaker":"Brett Harned","startTime":925.0939999999999,"endTime":928.504,"body":"was proof that people make"},{"speaker":"Brett Harned","startTime":928.514,"endTime":930.4839999999999,"body":"the culture, not leadership."},{"speaker":"Brett Harned","startTime":930.7239999999999,"endTime":933.584,"body":"Leadership can set the tone"},{"speaker":"Brett Harned","startTime":930.7239999999999,"endTime":933.584,"body":"and create a space, but the"},{"speaker":"Brett Harned","startTime":933.584,"endTime":937.574,"body":"people who work on a team"},{"speaker":"Brett Harned","startTime":933.584,"endTime":937.574,"body":"in an organization truly"},{"speaker":"Brett Harned","startTime":937.5939999999999,"endTime":938.9739999999999,"body":"build on that culture."},{"speaker":"Brett Harned","startTime":939.2239999999999,"endTime":940.944,"body":"And that's what we"},{"speaker":"Brett Harned","startTime":939.2239999999999,"endTime":940.944,"body":"saw happen there."},{"speaker":"Greg Storey","startTime":941.1039999999999,"endTime":942.584,"body":"And they"},{"speaker":"Greg Storey","startTime":941.1039999999999,"endTime":942.584,"body":"built it themselves, right?"},{"speaker":"Greg Storey","startTime":942.584,"endTime":945.584,"body":"So the culture from team"},{"speaker":"Greg Storey","startTime":942.584,"endTime":945.584,"body":"to team was different."},{"speaker":"Greg Storey","startTime":945.999,"endTime":948.129,"body":"Everybody was still"},{"speaker":"Greg Storey","startTime":945.999,"endTime":948.129,"body":"a part of HappyCog."},{"speaker":"Greg Storey","startTime":948.429,"endTime":949.629,"body":"That didn't get lost."},{"speaker":"Brett Harned","startTime":949.679,"endTime":950.709,"body":"So it's practice."},{"speaker":"Greg Storey","startTime":950.919,"endTime":951.169,"body":"Yeah."},{"speaker":"Greg Storey","startTime":951.169,"endTime":953.189,"body":"But even like how"},{"speaker":"Greg Storey","startTime":951.169,"endTime":953.189,"body":"they got things done."},{"speaker":"Greg Storey","startTime":953.4789999999999,"endTime":957.559,"body":"And so this is where you build"},{"speaker":"Greg Storey","startTime":953.4789999999999,"endTime":957.559,"body":"into antifragility is what"},{"speaker":"Greg Storey","startTime":957.559,"endTime":961.249,"body":"is required to give people"},{"speaker":"Greg Storey","startTime":957.559,"endTime":961.249,"body":"the autonomy that ignites"},{"speaker":"Greg Storey","startTime":961.249,"endTime":964.869,"body":"them, where they feel like"},{"speaker":"Greg Storey","startTime":961.249,"endTime":964.869,"body":"they have agency over their"},{"speaker":"Greg Storey","startTime":964.869,"endTime":968.699,"body":"career, their work, their team,"},{"speaker":"Greg Storey","startTime":964.869,"endTime":968.699,"body":"the delivery, the quality."},{"speaker":"Greg Storey","startTime":969.019,"endTime":972.909,"body":"You do these things and your"},{"speaker":"Greg Storey","startTime":969.019,"endTime":972.909,"body":"job changes as a leader."},{"speaker":"Greg Storey","startTime":973.209,"endTime":975.919,"body":"It starts to become more of"},{"speaker":"Greg Storey","startTime":973.209,"endTime":975.919,"body":"okay, what other blockers"},{"speaker":"Greg Storey","startTime":975.919,"endTime":978.659,"body":"can I remove as opposed to"},{"speaker":"Greg Storey","startTime":975.919,"endTime":978.659,"body":"what more do I need to tell"},{"speaker":"Greg Storey","startTime":978.659,"endTime":979.7189999999999,"body":"you how to do your job?"},{"speaker":"Greg Storey","startTime":980.1089999999999,"endTime":982.949,"body":"And it's at the heart of"},{"speaker":"Greg Storey","startTime":980.1089999999999,"endTime":982.949,"body":"it, like that's some of the"},{"speaker":"Greg Storey","startTime":982.9639999999999,"endTime":986.504,"body":"lessons we learned working at"},{"speaker":"Greg Storey","startTime":982.9639999999999,"endTime":986.504,"body":"HappyCog and have just built"},{"speaker":"Greg Storey","startTime":986.504,"endTime":988.014,"body":"on, more stories from that."},{"speaker":"Greg Storey","startTime":988.374,"endTime":994.0939999999999,"body":"It all points to if you can find"},{"speaker":"Greg Storey","startTime":988.374,"endTime":994.0939999999999,"body":"where you're not finely tuned"},{"speaker":"Greg Storey","startTime":994.384,"endTime":998.3439999999999,"body":"in these three areas, and if you"},{"speaker":"Greg Storey","startTime":994.384,"endTime":998.3439999999999,"body":"can fix those things in however"},{"speaker":"Greg Storey","startTime":998.374,"endTime":1001.404,"body":"makes sense for your culture,"},{"speaker":"Greg Storey","startTime":998.374,"endTime":1001.404,"body":"for your people, according to"},{"speaker":"Greg Storey","startTime":1001.424,"endTime":1005.674,"body":"them, or with their involvement,"},{"speaker":"Greg Storey","startTime":1001.424,"endTime":1005.674,"body":"then get ready to rock."},{"speaker":"Brett Harned","startTime":1006.2289999999999,"endTime":1008.189,"body":"So can I bring"},{"speaker":"Brett Harned","startTime":1006.2289999999999,"endTime":1008.189,"body":"it back to Teamangle for"},{"speaker":"Brett Harned","startTime":1008.189,"endTime":1010.619,"body":"a second because I think"},{"speaker":"Brett Harned","startTime":1008.189,"endTime":1010.619,"body":"we're not doing the best job"},{"speaker":"Brett Harned","startTime":1010.619,"endTime":1012.829,"body":"of explaining what it is."},{"speaker":"Brett Harned","startTime":1013.179,"endTime":1016.619,"body":"Really, Teamangle is"},{"speaker":"Brett Harned","startTime":1013.179,"endTime":1016.619,"body":"this platform that"},{"speaker":"Brett Harned","startTime":1016.619,"endTime":1017.7189999999999,"body":"we've created, right?"},{"speaker":"Brett Harned","startTime":1018.139,"endTime":1024.409,"body":"Our ideas for expectations are"},{"speaker":"Brett Harned","startTime":1018.139,"endTime":1024.409,"body":"like baseline performance in"},{"speaker":"Brett Harned","startTime":1024.439,"endTime":1027.819,"body":"communication, collaboration,"},{"speaker":"Brett Harned","startTime":1024.439,"endTime":1027.819,"body":"and culture are in the"},{"speaker":"Brett Harned","startTime":1027.819,"endTime":1031.209,"body":"playbook that we created called"},{"speaker":"Brett Harned","startTime":1027.819,"endTime":1031.209,"body":"Your Teamwork Reimagined."},{"speaker":"Brett Harned","startTime":1031.219,"endTime":1034.769,"body":"So that gives strategies"},{"speaker":"Brett Harned","startTime":1031.219,"endTime":1034.769,"body":"for Teamangle."},{"speaker":"Brett Harned","startTime":1034.789,"endTime":1038.449,"body":"It also has a practice"},{"speaker":"Brett Harned","startTime":1034.789,"endTime":1038.449,"body":"Teamangle diagnostic in it"},{"speaker":"Brett Harned","startTime":1038.759,"endTime":1042.949,"body":"to help people understand how"},{"speaker":"Brett Harned","startTime":1038.759,"endTime":1042.949,"body":"we're benchmarking your team."},{"speaker":"Brett Harned","startTime":1042.959,"endTime":1045.3690000000001,"body":"Or it's not really"},{"speaker":"Brett Harned","startTime":1042.959,"endTime":1045.3690000000001,"body":"benchmarking your team, we"},{"speaker":"Brett Harned","startTime":1045.3690000000001,"endTime":1046.939,"body":"have a diagnostic, right?"},{"speaker":"Brett Harned","startTime":1046.949,"endTime":1048.829,"body":"So there is a"},{"speaker":"Brett Harned","startTime":1046.949,"endTime":1048.829,"body":"Teamangle diagnostic."},{"speaker":"Brett Harned","startTime":1049.254,"endTime":1052.854,"body":"It is a survey that goes"},{"speaker":"Brett Harned","startTime":1049.254,"endTime":1052.854,"body":"out to teams, goes out to"},{"speaker":"Brett Harned","startTime":1052.854,"endTime":1056.264,"body":"the full team, and we're"},{"speaker":"Brett Harned","startTime":1052.854,"endTime":1056.264,"body":"able to find misalignment."},{"speaker":"Brett Harned","startTime":1056.564,"endTime":1060.094,"body":"So where is your team misaligned"},{"speaker":"Brett Harned","startTime":1056.564,"endTime":1060.094,"body":"in the areas of communication,"},{"speaker":"Brett Harned","startTime":1060.144,"endTime":1063.0539999999999,"body":"collaboration, and culture"},{"speaker":"Brett Harned","startTime":1060.144,"endTime":1063.0539999999999,"body":"using the principles that we"},{"speaker":"Brett Harned","startTime":1063.0539999999999,"endTime":1064.274,"body":"have in the playbook, right?"},{"speaker":"Brett Harned","startTime":1064.719,"endTime":1067.879,"body":"Then we provide basically a"},{"speaker":"Brett Harned","startTime":1064.719,"endTime":1067.879,"body":"structured assessment that"},{"speaker":"Brett Harned","startTime":1067.879,"endTime":1070.879,"body":"tells you, like Greg said,"},{"speaker":"Brett Harned","startTime":1067.879,"endTime":1070.879,"body":"a heat map, where your team"},{"speaker":"Brett Harned","startTime":1070.879,"endTime":1073.089,"body":"is aligned, where you're"},{"speaker":"Brett Harned","startTime":1070.879,"endTime":1073.089,"body":"misaligned, what some of those"},{"speaker":"Brett Harned","startTime":1073.119,"endTime":1075.969,"body":"problems could be, and here"},{"speaker":"Brett Harned","startTime":1073.119,"endTime":1075.969,"body":"are some actionable solutions"},{"speaker":"Brett Harned","startTime":1075.969,"endTime":1077.199,"body":"to start changing those."},{"speaker":"Brett Harned","startTime":1077.479,"endTime":1082.449,"body":"We also are adding in"},{"speaker":"Brett Harned","startTime":1077.479,"endTime":1082.449,"body":"recommended questions to"},{"speaker":"Brett Harned","startTime":1082.449,"endTime":1086.349,"body":"ask your team by using our"},{"speaker":"Brett Harned","startTime":1082.449,"endTime":1086.349,"body":"Teamangle conversation cards."},{"speaker":"Brett Harned","startTime":1086.739,"endTime":1092.479,"body":"So we created this deck of cards"},{"speaker":"Brett Harned","startTime":1086.739,"endTime":1092.479,"body":"that lists questions categorized"},{"speaker":"Brett Harned","startTime":1092.489,"endTime":1096.654,"body":"in those three categories that"},{"speaker":"Brett Harned","startTime":1092.489,"endTime":1096.654,"body":"you ask a team, your full team."},{"speaker":"Brett Harned","startTime":1096.664,"endTime":1099.104,"body":"They're designed to be"},{"speaker":"Brett Harned","startTime":1096.664,"endTime":1099.104,"body":"yes or no questions."},{"speaker":"Brett Harned","startTime":1099.3039999999999,"endTime":1102.144,"body":"You ask the question, your team"},{"speaker":"Brett Harned","startTime":1099.3039999999999,"endTime":1102.144,"body":"answers yes or no, there are"},{"speaker":"Brett Harned","startTime":1102.144,"endTime":1106.404,"body":"then follow up questions to"},{"speaker":"Brett Harned","startTime":1102.144,"endTime":1106.404,"body":"dig further into what's going"},{"speaker":"Brett Harned","startTime":1106.414,"endTime":1111.564,"body":"on with that topic to help you"},{"speaker":"Brett Harned","startTime":1106.414,"endTime":1111.564,"body":"arrive at solutions faster."},{"speaker":"Brett Harned","startTime":1111.934,"endTime":1114.2939999999999,"body":"So we're doing that, we're"},{"speaker":"Brett Harned","startTime":1111.934,"endTime":1114.2939999999999,"body":"doing those in workshops"},{"speaker":"Brett Harned","startTime":1114.2939999999999,"endTime":1116.7939999999999,"body":"with teams, like we're using"},{"speaker":"Brett Harned","startTime":1114.2939999999999,"endTime":1116.7939999999999,"body":"the cards in workshops."},{"speaker":"Brett Harned","startTime":1117.184,"endTime":1120.114,"body":"We're also going to be selling"},{"speaker":"Brett Harned","startTime":1117.184,"endTime":1120.114,"body":"the cards online very soon."},{"speaker":"Brett Harned","startTime":1120.454,"endTime":1124.704,"body":"But we also have a whole other"},{"speaker":"Brett Harned","startTime":1120.454,"endTime":1124.704,"body":"set of Teamangle workshops where"},{"speaker":"Brett Harned","startTime":1124.704,"endTime":1127.7939999999999,"body":"we help teams create playbooks."},{"speaker":"Brett Harned","startTime":1127.934,"endTime":1129.724,"body":"So how do we communicate?"},{"speaker":"Brett Harned","startTime":1129.814,"endTime":1131.0439999999999,"body":"How do we collaborate?"},{"speaker":"Brett Harned","startTime":1131.274,"endTime":1134.124,"body":"Those things where we're doing"},{"speaker":"Brett Harned","startTime":1131.274,"endTime":1134.124,"body":"workshops where you walk away"},{"speaker":"Brett Harned","startTime":1134.124,"endTime":1136.004,"body":"with a playbook for the team."},{"speaker":"Brett Harned","startTime":1136.254,"endTime":1138.854,"body":"And then we've got a bunch of"},{"speaker":"Brett Harned","startTime":1136.254,"endTime":1138.854,"body":"other smaller workshops that"},{"speaker":"Brett Harned","startTime":1138.854,"endTime":1141.734,"body":"we're calling Power Plays that"},{"speaker":"Brett Harned","startTime":1138.854,"endTime":1141.734,"body":"just help teams to level up"},{"speaker":"Brett Harned","startTime":1141.734,"endTime":1143.104,"body":"in shorter amounts of time."},{"speaker":"Brett Harned","startTime":1143.499,"endTime":1146.189,"body":"That's the package or why"},{"speaker":"Brett Harned","startTime":1143.499,"endTime":1146.189,"body":"we're calling it a platform,"},{"speaker":"Brett Harned","startTime":1146.189,"endTime":1148.219,"body":"because yes, it's a diagnostic."},{"speaker":"Brett Harned","startTime":1148.229,"endTime":1151.519,"body":"It's also a physical product."},{"speaker":"Brett Harned","startTime":1151.549,"endTime":1155.599,"body":"It's also some webinars"},{"speaker":"Brett Harned","startTime":1151.549,"endTime":1155.599,"body":"and paid online workshops."},{"speaker":"Brett Harned","startTime":1155.599,"endTime":1159.1589999999999,"body":"It's a lot of different"},{"speaker":"Brett Harned","startTime":1155.599,"endTime":1159.1589999999999,"body":"things that you could, as a"},{"speaker":"Brett Harned","startTime":1159.1589999999999,"endTime":1160.9089999999999,"body":"leader, jump in at any point."},{"speaker":"Brett Harned","startTime":1160.949,"endTime":1163.9089999999999,"body":"Like sure, there is like a"},{"speaker":"Brett Harned","startTime":1160.949,"endTime":1163.9089999999999,"body":"logical kind of like journey"},{"speaker":"Brett Harned","startTime":1163.9189999999999,"endTime":1168.124,"body":"through Teamangle, and we would"},{"speaker":"Brett Harned","startTime":1163.9189999999999,"endTime":1168.124,"body":"love for teams to sign on, do"},{"speaker":"Brett Harned","startTime":1168.124,"endTime":1171.364,"body":"the diagnostic, do our workshops"},{"speaker":"Brett Harned","startTime":1168.124,"endTime":1171.364,"body":"and then do the diagnostic a"},{"speaker":"Brett Harned","startTime":1171.364,"endTime":1174.864,"body":"year later to see where they"},{"speaker":"Brett Harned","startTime":1171.364,"endTime":1174.864,"body":"are because it is a continuous"},{"speaker":"Brett Harned","startTime":1174.864,"endTime":1176.724,"body":"cycle and it's flexible."},{"speaker":"Brett Harned","startTime":1176.854,"endTime":1181.174,"body":"It's not like EOS or agile"},{"speaker":"Brett Harned","startTime":1176.854,"endTime":1181.174,"body":"or something that you"},{"speaker":"Brett Harned","startTime":1181.174,"endTime":1182.754,"body":"have to follow strictly."},{"speaker":"Brett Harned","startTime":1183.0539999999999,"endTime":1186.549,"body":"This is about understanding"},{"speaker":"Brett Harned","startTime":1183.0539999999999,"endTime":1186.549,"body":"where the cracks are in"},{"speaker":"Brett Harned","startTime":1186.549,"endTime":1190.379,"body":"the foundation so that you"},{"speaker":"Brett Harned","startTime":1186.549,"endTime":1190.379,"body":"can get some actionable"},{"speaker":"Brett Harned","startTime":1190.4089999999999,"endTime":1194.379,"body":"insight and advice on how"},{"speaker":"Brett Harned","startTime":1190.4089999999999,"endTime":1194.379,"body":"to address those things and"},{"speaker":"Brett Harned","startTime":1194.389,"endTime":1196.209,"body":"move on and just be better."},{"speaker":"Galen Low","startTime":1196.449,"endTime":1198.619,"body":"Honestly, good on"},{"speaker":"Galen Low","startTime":1196.449,"endTime":1198.619,"body":"you guys for tackling the beast."},{"speaker":"Galen Low","startTime":1198.619,"endTime":1199.639,"body":"Like you said up top, right?"},{"speaker":"Galen Low","startTime":1199.639,"endTime":1203.049,"body":"This is like simple on"},{"speaker":"Galen Low","startTime":1199.639,"endTime":1203.049,"body":"the surface, maybe, right?"},{"speaker":"Galen Low","startTime":1203.119,"endTime":1204.949,"body":"Or maybe tongue in cheek simple."},{"speaker":"Galen Low","startTime":1204.949,"endTime":1206.499,"body":"It's actually a very"},{"speaker":"Galen Low","startTime":1204.949,"endTime":1206.499,"body":"complex thing that I"},{"speaker":"Galen Low","startTime":1206.509,"endTime":1207.509,"body":"think is underserved."},{"speaker":"Galen Low","startTime":1207.749,"endTime":1209.4089999999999,"body":"We always talk about high"},{"speaker":"Galen Low","startTime":1207.749,"endTime":1209.4089999999999,"body":"performing teams that are"},{"speaker":"Galen Low","startTime":1209.4089999999999,"endTime":1210.4089999999999,"body":"empowered to do stuff."},{"speaker":"Galen Low","startTime":1210.709,"endTime":1212.074,"body":"But that's pretty abstract."},{"speaker":"Galen Low","startTime":1212.074,"endTime":1214.5439999999999,"body":"And Greg, you've really painted"},{"speaker":"Galen Low","startTime":1212.074,"endTime":1214.5439999999999,"body":"a picture of how you did it"},{"speaker":"Galen Low","startTime":1214.5439999999999,"endTime":1217.444,"body":"at HappyCog to get these teams"},{"speaker":"Galen Low","startTime":1214.5439999999999,"endTime":1217.444,"body":"feeling so much ownership that"},{"speaker":"Galen Low","startTime":1217.444,"endTime":1219.964,"body":"they made their own t-shirts"},{"speaker":"Galen Low","startTime":1217.444,"endTime":1219.964,"body":"and gave their team a name"},{"speaker":"Galen Low","startTime":1220.094,"endTime":1223.114,"body":"without anyone asking them to"},{"speaker":"Galen Low","startTime":1220.094,"endTime":1223.114,"body":"like, not because it was in the"},{"speaker":"Galen Low","startTime":1223.114,"endTime":1225.434,"body":"standard operating procedure,"},{"speaker":"Galen Low","startTime":1223.114,"endTime":1225.434,"body":"please like print a t-shirt."},{"speaker":"Galen Low","startTime":1225.664,"endTime":1228.764,"body":"It was like, that's how much"},{"speaker":"Galen Low","startTime":1225.664,"endTime":1228.764,"body":"they felt like they were"},{"speaker":"Galen Low","startTime":1228.7939999999999,"endTime":1230.134,"body":"aligned and working together"},{"speaker":"Galen Low","startTime":1230.184,"endTime":1232.254,"body":"I wanted to come back to"},{"speaker":"Galen Low","startTime":1230.184,"endTime":1232.254,"body":"something, though, because we've"},{"speaker":"Galen Low","startTime":1232.254,"endTime":1235.094,"body":"been talking about this tension,"},{"speaker":"Galen Low","startTime":1232.254,"endTime":1235.094,"body":"right, between cultures."},{"speaker":"Galen Low","startTime":1235.254,"endTime":1237.994,"body":"And I know that you both"},{"speaker":"Galen Low","startTime":1235.254,"endTime":1237.994,"body":"have, deep working history,"},{"speaker":"Galen Low","startTime":1237.994,"endTime":1240.0439999999999,"body":"you've worked in different"},{"speaker":"Galen Low","startTime":1237.994,"endTime":1240.0439999999999,"body":"types of organizations, and"},{"speaker":"Galen Low","startTime":1240.0439999999999,"endTime":1242.364,"body":"even as Same Team Partners,"},{"speaker":"Galen Low","startTime":1240.0439999999999,"endTime":1242.364,"body":"you've worked with a lot"},{"speaker":"Galen Low","startTime":1242.364,"endTime":1244.354,"body":"of different organizations."},{"speaker":"Galen Low","startTime":1244.694,"endTime":1247.114,"body":"What are some of the"},{"speaker":"Galen Low","startTime":1244.694,"endTime":1247.114,"body":"tell-tale signs the butterfly"},{"speaker":"Galen Low","startTime":1247.124,"endTime":1248.644,"body":"starting to flap its wings?"},{"speaker":"Galen Low","startTime":1248.954,"endTime":1251.844,"body":"What are some of those early"},{"speaker":"Galen Low","startTime":1248.954,"endTime":1251.844,"body":"warning signs that you've got"},{"speaker":"Galen Low","startTime":1251.844,"endTime":1255.224,"body":"a dysfunctional team or will"},{"speaker":"Galen Low","startTime":1251.844,"endTime":1255.224,"body":"have a dysfunctional team?"},{"speaker":"Greg Storey","startTime":1255.624,"endTime":1258.134,"body":"To me that's"},{"speaker":"Greg Storey","startTime":1255.624,"endTime":1258.134,"body":"when, especially in a team"},{"speaker":"Greg Storey","startTime":1258.134,"endTime":1263.194,"body":"setting, when you're asking"},{"speaker":"Greg Storey","startTime":1258.134,"endTime":1263.194,"body":"for everybody to participate"},{"speaker":"Greg Storey","startTime":1263.204,"endTime":1265.5539999999999,"body":"or, you're throwing out an"},{"speaker":"Greg Storey","startTime":1263.204,"endTime":1265.5539999999999,"body":"open question and there's"},{"speaker":"Greg Storey","startTime":1265.564,"endTime":1268.004,"body":"always going to be one or"},{"speaker":"Greg Storey","startTime":1265.564,"endTime":1268.004,"body":"two people, there's always"},{"speaker":"Greg Storey","startTime":1268.014,"endTime":1270.0539999999999,"body":"somebody who just doesn't talk."},{"speaker":"Greg Storey","startTime":1270.654,"endTime":1272.964,"body":"And if you can, if you're"},{"speaker":"Greg Storey","startTime":1270.654,"endTime":1272.964,"body":"looking at them, you can"},{"speaker":"Greg Storey","startTime":1272.964,"endTime":1274.104,"body":"just see it in their eyes."},{"speaker":"Greg Storey","startTime":1274.2839999999999,"endTime":1277.224,"body":"They're just looking at this"},{"speaker":"Greg Storey","startTime":1274.2839999999999,"endTime":1277.224,"body":"thing, what a waste of time,"},{"speaker":"Greg Storey","startTime":1277.354,"endTime":1281.434,"body":"or I have so much to say, but"},{"speaker":"Greg Storey","startTime":1277.354,"endTime":1281.434,"body":"I don't know how to say it"},{"speaker":"Greg Storey","startTime":1281.434,"endTime":1282.924,"body":"without pissing everybody off."},{"speaker":"Greg Storey","startTime":1283.214,"endTime":1284.184,"body":"There's something there."},{"speaker":"Greg Storey","startTime":1284.314,"endTime":1285.744,"body":"There's a lot to silence."},{"speaker":"Brett Harned","startTime":1285.944,"endTime":1286.954,"body":"I agree with that."},{"speaker":"Brett Harned","startTime":1287.024,"endTime":1287.934,"body":"Absolutely."},{"speaker":"Brett Harned","startTime":1288.229,"endTime":1291.229,"body":"Silence tells me right"},{"speaker":"Brett Harned","startTime":1288.229,"endTime":1291.229,"body":"away that something is not"},{"speaker":"Brett Harned","startTime":1291.239,"endTime":1294.889,"body":"happening, that people are"},{"speaker":"Brett Harned","startTime":1291.239,"endTime":1294.889,"body":"not even checking in and"},{"speaker":"Brett Harned","startTime":1294.889,"endTime":1296.949,"body":"communicating with one another."},{"speaker":"Brett Harned","startTime":1297.149,"endTime":1298.189,"body":"It's strange."},{"speaker":"Greg Storey","startTime":1298.489,"endTime":1300.779,"body":"I took leadership"},{"speaker":"Greg Storey","startTime":1298.489,"endTime":1300.779,"body":"of a small company of about"},{"speaker":"Greg Storey","startTime":1300.789,"endTime":1303.9189999999999,"body":"15 people, and I was floored."},{"speaker":"Greg Storey","startTime":1304.149,"endTime":1305.889,"body":"Now this isn't a new company,"},{"speaker":"Greg Storey","startTime":1304.149,"endTime":1305.889,"body":"this is a company that's"},{"speaker":"Greg Storey","startTime":1305.9089999999999,"endTime":1307.6589999999999,"body":"been around for 15 years."},{"speaker":"Greg Storey","startTime":1308.089,"endTime":1310.509,"body":"I was floored when I"},{"speaker":"Greg Storey","startTime":1308.089,"endTime":1310.509,"body":"found out that they did"},{"speaker":"Greg Storey","startTime":1310.509,"endTime":1312.519,"body":"not meet as a team, ever."},{"speaker":"Greg Storey","startTime":1312.889,"endTime":1315.399,"body":"Nothing, all hands and I'm like,"},{"speaker":"Greg Storey","startTime":1312.889,"endTime":1315.399,"body":"how do you get anything done?"},{"speaker":"Greg Storey","startTime":1315.779,"endTime":1321.219,"body":"And as I dug into that, found"},{"speaker":"Greg Storey","startTime":1315.779,"endTime":1321.219,"body":"out that all of their processes,"},{"speaker":"Greg Storey","startTime":1321.259,"endTime":1323.829,"body":"everything that they had"},{"speaker":"Greg Storey","startTime":1321.259,"endTime":1323.829,"body":"been doing, they'd been doing"},{"speaker":"Greg Storey","startTime":1323.829,"endTime":1327.189,"body":"the same way as they'd done"},{"speaker":"Greg Storey","startTime":1323.829,"endTime":1327.189,"body":"it for basically 10 years."},{"speaker":"Greg Storey","startTime":1327.649,"endTime":1329.6689999999999,"body":"And it was like what"},{"speaker":"Greg Storey","startTime":1327.649,"endTime":1329.6689999999999,"body":"happened 10 years ago?"},{"speaker":"Greg Storey","startTime":1329.989,"endTime":1332.649,"body":"We were a different company"},{"speaker":"Greg Storey","startTime":1329.989,"endTime":1332.649,"body":"with a different CEO or"},{"speaker":"Greg Storey","startTime":1332.649,"endTime":1333.539,"body":"a different president."},{"speaker":"Greg Storey","startTime":1333.859,"endTime":1337.959,"body":"The company had changed"},{"speaker":"Greg Storey","startTime":1333.859,"endTime":1337.959,"body":"so much since that time."},{"speaker":"Greg Storey","startTime":1338.229,"endTime":1341.099,"body":"And by being by changed so"},{"speaker":"Greg Storey","startTime":1338.229,"endTime":1341.099,"body":"much, everybody just fell"},{"speaker":"Greg Storey","startTime":1341.099,"endTime":1345.399,"body":"into a silo, continued their"},{"speaker":"Greg Storey","startTime":1341.099,"endTime":1345.399,"body":"work as like a factory worker,"},{"speaker":"Greg Storey","startTime":1345.719,"endTime":1348.6689999999999,"body":"and they were still able"},{"speaker":"Greg Storey","startTime":1345.719,"endTime":1348.6689999999999,"body":"to deliver, but I mean, not"},{"speaker":"Greg Storey","startTime":1348.729,"endTime":1352.599,"body":"anywhere close to what current"},{"speaker":"Greg Storey","startTime":1348.729,"endTime":1352.599,"body":"standards or best practices are."},{"speaker":"Greg Storey","startTime":1352.9289999999999,"endTime":1354.899,"body":"And somehow they were"},{"speaker":"Greg Storey","startTime":1352.9289999999999,"endTime":1354.899,"body":"able to still make money."},{"speaker":"Greg Storey","startTime":1355.259,"endTime":1359.1589999999999,"body":"So that thing of if they're not"},{"speaker":"Greg Storey","startTime":1355.259,"endTime":1359.1589999999999,"body":"like tell-tale signs, nobody's"},{"speaker":"Greg Storey","startTime":1359.1589999999999,"endTime":1361.589,"body":"talking, a huge red flag huge."},{"speaker":"Greg Storey","startTime":1361.729,"endTime":1364.979,"body":"Whether that's the individual"},{"speaker":"Greg Storey","startTime":1361.729,"endTime":1364.979,"body":"or the team or even the company,"},{"speaker":"Greg Storey","startTime":1365.049,"endTime":1368.449,"body":"if that's not happening, then I"},{"speaker":"Greg Storey","startTime":1365.049,"endTime":1368.449,"body":"guarantee you there's problems."},{"speaker":"Brett Harned","startTime":1368.719,"endTime":1369.479,"body":"Here's another one."},{"speaker":"Brett Harned","startTime":1369.899,"endTime":1375.499,"body":"The team doesn't value or"},{"speaker":"Brett Harned","startTime":1369.899,"endTime":1375.499,"body":"even use project management."},{"speaker":"Brett Harned","startTime":1376.254,"endTime":1379.384,"body":"That's a telltale sign,"},{"speaker":"Brett Harned","startTime":1376.254,"endTime":1379.384,"body":"for sure, of dysfunction."},{"speaker":"Brett Harned","startTime":1379.724,"endTime":1384.604,"body":"I've gone into teams in"},{"speaker":"Brett Harned","startTime":1379.724,"endTime":1384.604,"body":"large organizations and even"},{"speaker":"Brett Harned","startTime":1384.604,"endTime":1389.064,"body":"small agencies where the"},{"speaker":"Brett Harned","startTime":1384.604,"endTime":1389.064,"body":"vision or kind of values"},{"speaker":"Brett Harned","startTime":1389.064,"endTime":1392.0539999999999,"body":"surrounding project management"},{"speaker":"Brett Harned","startTime":1389.064,"endTime":1392.0539999999999,"body":"haven't been defined."},{"speaker":"Brett Harned","startTime":1392.094,"endTime":1393.384,"body":"Nobody's discussed it."},{"speaker":"Brett Harned","startTime":1393.584,"endTime":1396.334,"body":"People don't understand the"},{"speaker":"Brett Harned","startTime":1393.584,"endTime":1396.334,"body":"role and the value that it"},{"speaker":"Brett Harned","startTime":1396.334,"endTime":1398.014,"body":"can bring to an organization."},{"speaker":"Brett Harned","startTime":1398.589,"endTime":1402.739,"body":"And we all know that a"},{"speaker":"Brett Harned","startTime":1398.589,"endTime":1402.739,"body":"project manager can really be"},{"speaker":"Brett Harned","startTime":1402.739,"endTime":1405.269,"body":"the backbone of any effort."},{"speaker":"Brett Harned","startTime":1405.4189999999999,"endTime":1408.339,"body":"So if there's no value"},{"speaker":"Brett Harned","startTime":1405.4189999999999,"endTime":1408.339,"body":"in what that person does,"},{"speaker":"Brett Harned","startTime":1408.349,"endTime":1410.729,"body":"then nothing's going to"},{"speaker":"Brett Harned","startTime":1408.349,"endTime":1410.729,"body":"work as well as it could."},{"speaker":"Greg Storey","startTime":1410.9089999999999,"endTime":1412.319,"body":"Or even"},{"speaker":"Greg Storey","startTime":1410.9089999999999,"endTime":1412.319,"body":"value to add to that,"},{"speaker":"Greg Storey","startTime":1412.319,"endTime":1413.749,"body":"value for the standards."},{"speaker":"Brett Harned","startTime":1413.839,"endTime":1414.549,"body":"Exactly."},{"speaker":"Greg Storey","startTime":1414.589,"endTime":1416.389,"body":"I did some"},{"speaker":"Greg Storey","startTime":1414.589,"endTime":1416.389,"body":"work about a year or so"},{"speaker":"Greg Storey","startTime":1416.389,"endTime":1419.599,"body":"ago for a very small, tiny"},{"speaker":"Greg Storey","startTime":1416.389,"endTime":1419.599,"body":"agency, but they still"},{"speaker":"Greg Storey","startTime":1419.599,"endTime":1421.689,"body":"had two project managers."},{"speaker":"Greg Storey","startTime":1422.049,"endTime":1425.809,"body":"So on one hand, good on them"},{"speaker":"Greg Storey","startTime":1422.049,"endTime":1425.809,"body":"that they indexed on the"},{"speaker":"Greg Storey","startTime":1425.809,"endTime":1426.959,"body":"importance of that role."},{"speaker":"Greg Storey","startTime":1427.239,"endTime":1430.849,"body":"But those two project managers"},{"speaker":"Greg Storey","startTime":1427.239,"endTime":1430.849,"body":"did not see eye to eye, right?"},{"speaker":"Greg Storey","startTime":1430.859,"endTime":1433.629,"body":"So it was almost like I'm"},{"speaker":"Greg Storey","startTime":1430.859,"endTime":1433.629,"body":"a designer, so I'll use"},{"speaker":"Greg Storey","startTime":1433.629,"endTime":1435.039,"body":"the designer perspective."},{"speaker":"Greg Storey","startTime":1435.039,"endTime":1438.009,"body":"It'd be almost like you"},{"speaker":"Greg Storey","startTime":1435.039,"endTime":1438.009,"body":"have to design, but on"},{"speaker":"Greg Storey","startTime":1438.009,"endTime":1440.379,"body":"one project you're using"},{"speaker":"Greg Storey","startTime":1438.009,"endTime":1440.379,"body":"Photoshop and the other"},{"speaker":"Greg Storey","startTime":1440.379,"endTime":1441.829,"body":"project you're using a Sigma."},{"speaker":"Greg Storey","startTime":1442.739,"endTime":1444.109,"body":"No standards whatsoever."},{"speaker":"Greg Storey","startTime":1444.289,"endTime":1446.949,"body":"But we have the role, and"},{"speaker":"Greg Storey","startTime":1444.289,"endTime":1446.949,"body":"that was the importance"},{"speaker":"Greg Storey","startTime":1446.949,"endTime":1448.9189999999999,"body":"they placed on that role"},{"speaker":"Greg Storey","startTime":1446.949,"endTime":1448.9189999999999,"body":"is, yep, we got them."},{"speaker":"Greg Storey","startTime":1449.299,"endTime":1452.4289999999999,"body":"Box, checked, but no"},{"speaker":"Greg Storey","startTime":1449.299,"endTime":1452.4289999999999,"body":"standard playbook for"},{"speaker":"Greg Storey","startTime":1452.749,"endTime":1454.209,"body":"how the company delivers."},{"speaker":"Greg Storey","startTime":1454.489,"endTime":1454.889,"body":"Crazy."},{"speaker":"Galen Low","startTime":1455.219,"endTime":1457.1789999999999,"body":"It's like the silos"},{"speaker":"Galen Low","startTime":1455.219,"endTime":1457.1789999999999,"body":"that you mentioned, right?"},{"speaker":"Galen Low","startTime":1457.359,"endTime":1459.1689999999999,"body":"In all of these examples,"},{"speaker":"Galen Low","startTime":1457.359,"endTime":1459.1689999999999,"body":"you can see how the"},{"speaker":"Galen Low","startTime":1459.1689999999999,"endTime":1460.259,"body":"silos got deeper."},{"speaker":"Galen Low","startTime":1460.619,"endTime":1462.509,"body":"We stopped getting"},{"speaker":"Galen Low","startTime":1460.619,"endTime":1462.509,"body":"together as a team, we"},{"speaker":"Galen Low","startTime":1462.509,"endTime":1465.599,"body":"weren't sort of agreeing"},{"speaker":"Galen Low","startTime":1462.509,"endTime":1465.599,"body":"to aligning on standards."},{"speaker":"Galen Low","startTime":1465.749,"endTime":1466.979,"body":"And Brett, if I'm picking"},{"speaker":"Galen Low","startTime":1465.749,"endTime":1466.979,"body":"up what you're putting"},{"speaker":"Galen Low","startTime":1466.979,"endTime":1470.549,"body":"down, the collaboration side"},{"speaker":"Galen Low","startTime":1466.979,"endTime":1470.549,"body":"of the Teamangle, that's"},{"speaker":"Galen Low","startTime":1470.549,"endTime":1473.279,"body":"like project management"},{"speaker":"Galen Low","startTime":1470.549,"endTime":1473.279,"body":"is managing collaboration."},{"speaker":"Galen Low","startTime":1473.469,"endTime":1474.279,"body":"And communication."},{"speaker":"Brett Harned","startTime":1474.859,"endTime":1476.239,"body":"They"},{"speaker":"Brett Harned","startTime":1474.859,"endTime":1476.239,"body":"contribute to the culture."},{"speaker":"Brett Harned","startTime":1476.239,"endTime":1479.339,"body":"Yeah, I mean, project"},{"speaker":"Brett Harned","startTime":1476.239,"endTime":1479.339,"body":"management has a big piece in"},{"speaker":"Brett Harned","startTime":1479.339,"endTime":1483.369,"body":"this, but at the same time,"},{"speaker":"Brett Harned","startTime":1479.339,"endTime":1483.369,"body":"part of the team, everyone"},{"speaker":"Brett Harned","startTime":1483.379,"endTime":1484.959,"body":"has equal accountability."},{"speaker":"Brett Harned","startTime":1485.279,"endTime":1487.729,"body":"It's just that project"},{"speaker":"Brett Harned","startTime":1485.279,"endTime":1487.729,"body":"management can take"},{"speaker":"Brett Harned","startTime":1487.729,"endTime":1491.619,"body":"the opportunity to set"},{"speaker":"Brett Harned","startTime":1487.729,"endTime":1491.619,"body":"the tone in some ways."},{"speaker":"Brett Harned","startTime":1491.799,"endTime":1495.9089999999999,"body":"Or to establish more process or"},{"speaker":"Brett Harned","startTime":1491.799,"endTime":1495.9089999999999,"body":"agreement around the way things"},{"speaker":"Brett Harned","startTime":1495.9089999999999,"endTime":1497.889,"body":"are done within a project team."},{"speaker":"Brett Harned","startTime":1498.309,"endTime":1501.789,"body":"Things like communication,"},{"speaker":"Brett Harned","startTime":1498.309,"endTime":1501.789,"body":"how we collaborate when those"},{"speaker":"Brett Harned","startTime":1501.789,"endTime":1504.969,"body":"collaborative sessions happen,"},{"speaker":"Brett Harned","startTime":1501.789,"endTime":1504.969,"body":"how we collect feedback, all of"},{"speaker":"Brett Harned","startTime":1504.969,"endTime":1507.959,"body":"those things are part of what"},{"speaker":"Brett Harned","startTime":1504.969,"endTime":1507.959,"body":"we're talking about, for sure."},{"speaker":"Greg Storey","startTime":1508.319,"endTime":1509.709,"body":"There's 2"},{"speaker":"Greg Storey","startTime":1508.319,"endTime":1509.709,"body":"more I could think of."},{"speaker":"Greg Storey","startTime":1509.759,"endTime":1511.029,"body":"It's probably going to be more."},{"speaker":"Greg Storey","startTime":1511.029,"endTime":1514.379,"body":"But one is when people"},{"speaker":"Greg Storey","startTime":1511.029,"endTime":1514.379,"body":"don't understand the need"},{"speaker":"Greg Storey","startTime":1514.389,"endTime":1515.799,"body":"for additional perspective."},{"speaker":"Greg Storey","startTime":1516.079,"endTime":1518.959,"body":"So when I tell a designer and"},{"speaker":"Greg Storey","startTime":1516.079,"endTime":1518.959,"body":"more importantly, when I tell"},{"speaker":"Greg Storey","startTime":1519.069,"endTime":1522.029,"body":"a designer engineer, have"},{"speaker":"Greg Storey","startTime":1519.069,"endTime":1522.029,"body":"you talked to the designers?"},{"speaker":"Greg Storey","startTime":1522.029,"endTime":1523.6589999999999,"body":"Have you talked to"},{"speaker":"Greg Storey","startTime":1522.029,"endTime":1523.6589999999999,"body":"customer service?"},{"speaker":"Greg Storey","startTime":1524.084,"endTime":1526.154,"body":"Have you talked to these"},{"speaker":"Greg Storey","startTime":1524.084,"endTime":1526.154,"body":"other people about the"},{"speaker":"Greg Storey","startTime":1526.164,"endTime":1527.124,"body":"thing that you're building?"},{"speaker":"Greg Storey","startTime":1527.494,"endTime":1530.124,"body":"And I'm not shocked when"},{"speaker":"Greg Storey","startTime":1527.494,"endTime":1530.124,"body":"I hear the answer is no."},{"speaker":"Greg Storey","startTime":1530.434,"endTime":1533.264,"body":"That's pretty common is to hear"},{"speaker":"Greg Storey","startTime":1530.434,"endTime":1533.264,"body":"no, like, why would I do that?"},{"speaker":"Greg Storey","startTime":1533.524,"endTime":1537.764,"body":"If I'm this, if I'm oil, you're"},{"speaker":"Greg Storey","startTime":1533.524,"endTime":1537.764,"body":"vinegar, why would I need you?"},{"speaker":"Greg Storey","startTime":1538.104,"endTime":1540.644,"body":"But it's more of a tell-tale"},{"speaker":"Greg Storey","startTime":1538.104,"endTime":1540.644,"body":"sign is when they don't"},{"speaker":"Greg Storey","startTime":1540.724,"endTime":1544.754,"body":"understand, even after they're"},{"speaker":"Greg Storey","startTime":1540.724,"endTime":1544.754,"body":"told why a different perspective"},{"speaker":"Greg Storey","startTime":1544.7839999999999,"endTime":1546.174,"body":"might be useful, right?"},{"speaker":"Greg Storey","startTime":1546.174,"endTime":1547.2839999999999,"body":"They still don't get it."},{"speaker":"Greg Storey","startTime":1547.3039999999999,"endTime":1548.744,"body":"That is a red flag to me."},{"speaker":"Greg Storey","startTime":1549.0439999999999,"endTime":1550.724,"body":"Not that everything has"},{"speaker":"Greg Storey","startTime":1549.0439999999999,"endTime":1550.724,"body":"to be a collaborative"},{"speaker":"Greg Storey","startTime":1550.764,"endTime":1554.0339999999999,"body":"effort, but in today's"},{"speaker":"Greg Storey","startTime":1550.764,"endTime":1554.0339999999999,"body":"world, it is table stakes"},{"speaker":"Greg Storey","startTime":1554.084,"endTime":1555.8039999999999,"body":"to get those perspectives."},{"speaker":"Greg Storey","startTime":1556.224,"endTime":1559.824,"body":"I may be a designer, but I do"},{"speaker":"Greg Storey","startTime":1556.224,"endTime":1559.824,"body":"know enough about, I've been"},{"speaker":"Greg Storey","startTime":1559.834,"endTime":1563.144,"body":"around enough to have some"},{"speaker":"Greg Storey","startTime":1559.834,"endTime":1563.144,"body":"ideas and some thoughts about"},{"speaker":"Greg Storey","startTime":1563.234,"endTime":1564.374,"body":"engineering and development."},{"speaker":"Greg Storey","startTime":1564.664,"endTime":1568.024,"body":"And so I might have a good"},{"speaker":"Greg Storey","startTime":1564.664,"endTime":1568.024,"body":"idea, or I might get you to"},{"speaker":"Greg Storey","startTime":1568.024,"endTime":1569.314,"body":"make your idea even better."},{"speaker":"Greg Storey","startTime":1569.744,"endTime":1570.584,"body":"You should want that."},{"speaker":"Greg Storey","startTime":1570.914,"endTime":1572.094,"body":"The other one is culture."},{"speaker":"Greg Storey","startTime":1572.469,"endTime":1575.889,"body":"When you walk into a culture"},{"speaker":"Greg Storey","startTime":1572.469,"endTime":1575.889,"body":"and people don't know what"},{"speaker":"Greg Storey","startTime":1575.9189999999999,"endTime":1577.4189999999999,"body":"other people do, right?"},{"speaker":"Greg Storey","startTime":1577.4289999999999,"endTime":1580.1689999999999,"body":"That's huge for what"},{"speaker":"Greg Storey","startTime":1577.4289999999999,"endTime":1580.1689999999999,"body":"is that person's job?"},{"speaker":"Greg Storey","startTime":1580.754,"endTime":1582.844,"body":"And it's not so much"},{"speaker":"Greg Storey","startTime":1580.754,"endTime":1582.844,"body":"what's their title?"},{"speaker":"Greg Storey","startTime":1582.924,"endTime":1584.444,"body":"What is the work"},{"speaker":"Greg Storey","startTime":1582.924,"endTime":1584.444,"body":"that they're doing?"},{"speaker":"Greg Storey","startTime":1584.454,"endTime":1586.624,"body":"What are they being"},{"speaker":"Greg Storey","startTime":1584.454,"endTime":1586.624,"body":"held accountable for?"},{"speaker":"Greg Storey","startTime":1586.994,"endTime":1589.744,"body":"And when people can't answer"},{"speaker":"Greg Storey","startTime":1586.994,"endTime":1589.744,"body":"that question, I guarantee"},{"speaker":"Greg Storey","startTime":1589.744,"endTime":1590.624,"body":"you the culture's bad."},{"speaker":"Greg Storey","startTime":1590.994,"endTime":1593.734,"body":"And I don't mean to say it's"},{"speaker":"Greg Storey","startTime":1590.994,"endTime":1593.734,"body":"toxic and everybody's, throwing"},{"speaker":"Greg Storey","startTime":1593.734,"endTime":1596.984,"body":"around racial slurs because"},{"speaker":"Greg Storey","startTime":1593.734,"endTime":1596.984,"body":"that's what we, I feel like,"},{"speaker":"Greg Storey","startTime":1597.324,"endTime":1598.844,"body":"equate bad culture to be."},{"speaker":"Greg Storey","startTime":1598.894,"endTime":1599.504,"body":"Toxic."},{"speaker":"Greg Storey","startTime":1599.884,"endTime":1601.614,"body":"I'm talking about a"},{"speaker":"Greg Storey","startTime":1599.884,"endTime":1601.614,"body":"culture that's not"},{"speaker":"Greg Storey","startTime":1601.934,"endTime":1604.614,"body":"supporting teams being best"},{"speaker":"Greg Storey","startTime":1601.934,"endTime":1604.614,"body":"versions of themselves."},{"speaker":"Greg Storey","startTime":1605.014,"endTime":1607.884,"body":"Everybody on a team should know"},{"speaker":"Greg Storey","startTime":1605.014,"endTime":1607.884,"body":"what the other person does,"},{"speaker":"Greg Storey","startTime":1608.234,"endTime":1610.994,"body":"what their role in the team is,"},{"speaker":"Greg Storey","startTime":1608.234,"endTime":1610.994,"body":"the work that they're capable"},{"speaker":"Greg Storey","startTime":1611.004,"endTime":1614.094,"body":"of doing, even beyond the work"},{"speaker":"Greg Storey","startTime":1611.004,"endTime":1614.094,"body":"that they're responsible for."},{"speaker":"Greg Storey","startTime":1614.394,"endTime":1615.884,"body":"And how are they being"},{"speaker":"Greg Storey","startTime":1614.394,"endTime":1615.884,"body":"held accountable?"},{"speaker":"Greg Storey","startTime":1616.214,"endTime":1617.314,"body":"What are your goals?"},{"speaker":"Greg Storey","startTime":1617.344,"endTime":1620.664,"body":"Here's my goals so that I know"},{"speaker":"Greg Storey","startTime":1617.344,"endTime":1620.664,"body":"the work I do, how that might"},{"speaker":"Greg Storey","startTime":1620.694,"endTime":1623.484,"body":"impact your goals and how"},{"speaker":"Greg Storey","startTime":1620.694,"endTime":1623.484,"body":"you're being held accountable."},{"speaker":"Greg Storey","startTime":1623.734,"endTime":1626.894,"body":"You have to have this"},{"speaker":"Greg Storey","startTime":1623.734,"endTime":1626.894,"body":"connective tissue in a culture."},{"speaker":"Greg Storey","startTime":1626.944,"endTime":1629.174,"body":"If you don't have it, then"},{"speaker":"Greg Storey","startTime":1626.944,"endTime":1629.174,"body":"you don't have a culture."},{"speaker":"Galen Low","startTime":1629.614,"endTime":1631.824,"body":"As you're saying"},{"speaker":"Galen Low","startTime":1629.614,"endTime":1631.824,"body":"this, like, all I'm picturing in"},{"speaker":"Galen Low","startTime":1631.824,"endTime":1635.374,"body":"my head is I don't know how else"},{"speaker":"Galen Low","startTime":1631.824,"endTime":1635.374,"body":"to say this, but like defensive"},{"speaker":"Galen Low","startTime":1635.414,"endTime":1638.694,"body":"people, defensive leadership,"},{"speaker":"Galen Low","startTime":1635.414,"endTime":1638.694,"body":"defensive team members."},{"speaker":"Galen Low","startTime":1638.864,"endTime":1641.884,"body":"You come in, you do a"},{"speaker":"Galen Low","startTime":1638.864,"endTime":1641.884,"body":"Teamangle diagnostic."},{"speaker":"Galen Low","startTime":1642.134,"endTime":1645.734,"body":"A) it's saying, okay listen,"},{"speaker":"Galen Low","startTime":1642.134,"endTime":1645.734,"body":"you're scoring this in this"},{"speaker":"Galen Low","startTime":1645.754,"endTime":1648.574,"body":"aspect of the Teamangle,"},{"speaker":"Galen Low","startTime":1645.754,"endTime":1648.574,"body":"there's opportunities to"},{"speaker":"Galen Low","startTime":1648.574,"endTime":1651.934,"body":"become less fragile for"},{"speaker":"Galen Low","startTime":1648.574,"endTime":1651.934,"body":"you guys to perform better."},{"speaker":"Galen Low","startTime":1652.084,"endTime":1654.849,"body":"And these are sort of"},{"speaker":"Galen Low","startTime":1652.084,"endTime":1654.849,"body":"symptoms that we can address."},{"speaker":"Galen Low","startTime":1655.1689999999999,"endTime":1657.249,"body":"Some people are going to be"},{"speaker":"Galen Low","startTime":1655.1689999999999,"endTime":1657.249,"body":"like, that's really micro."},{"speaker":"Galen Low","startTime":1657.259,"endTime":1658.549,"body":"I don't think we"},{"speaker":"Galen Low","startTime":1657.259,"endTime":1658.549,"body":"need to fix that."},{"speaker":"Galen Low","startTime":1658.549,"endTime":1659.109,"body":"I don't get it."},{"speaker":"Galen Low","startTime":1659.4189999999999,"endTime":1661.1789999999999,"body":"And then the other one is"},{"speaker":"Galen Low","startTime":1659.4189999999999,"endTime":1661.1789999999999,"body":"no we're totally aligned."},{"speaker":"Galen Low","startTime":1661.1789999999999,"endTime":1663.529,"body":"How dare you say that we"},{"speaker":"Galen Low","startTime":1661.1789999999999,"endTime":1663.529,"body":"don't have culture and that"},{"speaker":"Galen Low","startTime":1663.529,"endTime":1666.089,"body":"we're not aligned and that"},{"speaker":"Galen Low","startTime":1663.529,"endTime":1666.089,"body":"we don't communicate and that"},{"speaker":"Galen Low","startTime":1666.089,"endTime":1667.219,"body":"we don't collaborate well."},{"speaker":"Galen Low","startTime":1667.449,"endTime":1670.1789999999999,"body":"How do you deal with the"},{"speaker":"Galen Low","startTime":1667.449,"endTime":1670.1789999999999,"body":"defensiveness that might"},{"speaker":"Galen Low","startTime":1670.1789999999999,"endTime":1672.6589999999999,"body":"come about when you're like"},{"speaker":"Galen Low","startTime":1670.1789999999999,"endTime":1672.6589999999999,"body":"digging into some of these"},{"speaker":"Galen Low","startTime":1672.779,"endTime":1676.4289999999999,"body":"really sensitive bits of"},{"speaker":"Galen Low","startTime":1672.779,"endTime":1676.4289999999999,"body":"like humans working together?"},{"speaker":"Brett Harned","startTime":1677.069,"endTime":1679.589,"body":"I would say"},{"speaker":"Brett Harned","startTime":1677.069,"endTime":1679.589,"body":"we don't, I mean, honestly,"},{"speaker":"Brett Harned","startTime":1679.589,"endTime":1682.139,"body":"a delusional leader isn't"},{"speaker":"Brett Harned","startTime":1679.589,"endTime":1682.139,"body":"going to come and want to"},{"speaker":"Brett Harned","startTime":1682.139,"endTime":1685.459,"body":"do a Teamangle diagnostic"},{"speaker":"Brett Harned","startTime":1682.139,"endTime":1685.459,"body":"or dig into this stuff."},{"speaker":"Brett Harned","startTime":1685.829,"endTime":1689.309,"body":"Good leaders who are interested"},{"speaker":"Brett Harned","startTime":1685.829,"endTime":1689.309,"body":"in investing in their people,"},{"speaker":"Brett Harned","startTime":1689.999,"endTime":1694.839,"body":"understanding their teams being"},{"speaker":"Brett Harned","startTime":1689.999,"endTime":1694.839,"body":"more efficient and creating"},{"speaker":"Brett Harned","startTime":1695.069,"endTime":1698.129,"body":"a better work environment"},{"speaker":"Brett Harned","startTime":1695.069,"endTime":1698.129,"body":"want to do Teamangle."},{"speaker":"Brett Harned","startTime":1698.4289999999999,"endTime":1702.999,"body":"I think what we deal with"},{"speaker":"Brett Harned","startTime":1698.4289999999999,"endTime":1702.999,"body":"are nervous leaders who are"},{"speaker":"Brett Harned","startTime":1703.019,"endTime":1706.959,"body":"already busy, already stressed"},{"speaker":"Brett Harned","startTime":1703.019,"endTime":1706.959,"body":"out and see a wall of problems"},{"speaker":"Brett Harned","startTime":1706.959,"endTime":1709.829,"body":"that they have to address, but"},{"speaker":"Brett Harned","startTime":1706.959,"endTime":1709.829,"body":"don't have the time to do it,"},{"speaker":"Brett Harned","startTime":1709.999,"endTime":1713.6689999999999,"body":"are nervous about Teamangle"},{"speaker":"Brett Harned","startTime":1709.999,"endTime":1713.6689999999999,"body":"because they think it's going"},{"speaker":"Brett Harned","startTime":1713.6689999999999,"endTime":1715.569,"body":"to create more problems, right?"},{"speaker":"Brett Harned","startTime":1715.849,"endTime":1716.589,"body":"And it doesn't."},{"speaker":"Brett Harned","startTime":1716.619,"endTime":1721.859,"body":"It creates conversations that"},{"speaker":"Brett Harned","startTime":1716.619,"endTime":1721.859,"body":"you can have to help engage your"},{"speaker":"Brett Harned","startTime":1721.859,"endTime":1723.999,"body":"team in solving those problems."},{"speaker":"Brett Harned","startTime":1724.029,"endTime":1727.559,"body":"I think what I'm seeing"},{"speaker":"Brett Harned","startTime":1724.029,"endTime":1727.559,"body":"more than anything with the"},{"speaker":"Brett Harned","startTime":1727.559,"endTime":1730.9289999999999,"body":"diagnostic findings and the"},{"speaker":"Brett Harned","startTime":1727.559,"endTime":1730.9289999999999,"body":"follow up conversations,"},{"speaker":"Brett Harned","startTime":1730.9289999999999,"endTime":1734.739,"body":"whether they happen through us"},{"speaker":"Brett Harned","startTime":1730.9289999999999,"endTime":1734.739,"body":"facilitating the card game or"},{"speaker":"Brett Harned","startTime":1735.029,"endTime":1738.049,"body":"teams facilitating the card game"},{"speaker":"Brett Harned","startTime":1735.029,"endTime":1738.049,"body":"on their own or doing workshops,"},{"speaker":"Brett Harned","startTime":1738.279,"endTime":1741.9089999999999,"body":"what I see is potentially a"},{"speaker":"Brett Harned","startTime":1738.279,"endTime":1741.9089999999999,"body":"higher level of engagement"},{"speaker":"Brett Harned","startTime":1742.189,"endTime":1746.759,"body":"and accountability on the team"},{"speaker":"Brett Harned","startTime":1742.189,"endTime":1746.759,"body":"to actually do these things"},{"speaker":"Brett Harned","startTime":1746.759,"endTime":1750.569,"body":"and be curious about things"},{"speaker":"Brett Harned","startTime":1746.759,"endTime":1750.569,"body":"that may be the diagnostic"},{"speaker":"Brett Harned","startTime":1750.584,"endTime":1753.194,"body":"shows they were misaligned on."},{"speaker":"Brett Harned","startTime":1753.384,"endTime":1756.214,"body":"I think that misalignment"},{"speaker":"Brett Harned","startTime":1753.384,"endTime":1756.214,"body":"might be, hey, we're just"},{"speaker":"Brett Harned","startTime":1756.214,"endTime":1759.7839999999999,"body":"not educated or we're not"},{"speaker":"Brett Harned","startTime":1756.214,"endTime":1759.7839999999999,"body":"speaking the same language."},{"speaker":"Brett Harned","startTime":1760.0339999999999,"endTime":1763.624,"body":"So it uncovers a lot of"},{"speaker":"Brett Harned","startTime":1760.0339999999999,"endTime":1763.624,"body":"those kinds of things that"},{"speaker":"Brett Harned","startTime":1763.894,"endTime":1765.834,"body":"are easily cleared up."},{"speaker":"Brett Harned","startTime":1766.0539999999999,"endTime":1768.214,"body":"But otherwise, you're going"},{"speaker":"Brett Harned","startTime":1766.0539999999999,"endTime":1768.214,"body":"to find them otherwise,"},{"speaker":"Brett Harned","startTime":1768.244,"endTime":1771.004,"body":"you stumble on them because"},{"speaker":"Brett Harned","startTime":1768.244,"endTime":1771.004,"body":"somebody says what's that?"},{"speaker":"Brett Harned","startTime":1771.269,"endTime":1772.729,"body":"In a pissy tone, right?"},{"speaker":"Brett Harned","startTime":1772.739,"endTime":1774.759,"body":"Because it's why didn't"},{"speaker":"Brett Harned","startTime":1772.739,"endTime":1774.759,"body":"anyone ever tell me that I"},{"speaker":"Brett Harned","startTime":1774.759,"endTime":1776.819,"body":"could have been doing this"},{"speaker":"Brett Harned","startTime":1774.759,"endTime":1776.819,"body":"thing differently or better?"},{"speaker":"Brett Harned","startTime":1776.819,"endTime":1778.999,"body":"And it's every once in a while,"},{"speaker":"Brett Harned","startTime":1776.819,"endTime":1778.999,"body":"you should stop and have these"},{"speaker":"Brett Harned","startTime":1778.999,"endTime":1780.6689999999999,"body":"conversations regardless."},{"speaker":"Greg Storey","startTime":1780.939,"endTime":1782.799,"body":"This isn't trying"},{"speaker":"Greg Storey","startTime":1780.939,"endTime":1782.799,"body":"to point out the problems per"},{"speaker":"Greg Storey","startTime":1782.799,"endTime":1785.6689999999999,"body":"se, and it is the opportunities."},{"speaker":"Greg Storey","startTime":1785.799,"endTime":1787.749,"body":"Galen, you said that it's"},{"speaker":"Greg Storey","startTime":1785.799,"endTime":1787.749,"body":"like the opportunities."},{"speaker":"Greg Storey","startTime":1788.029,"endTime":1790.269,"body":"The thing about this as"},{"speaker":"Greg Storey","startTime":1788.029,"endTime":1790.269,"body":"well, building on what"},{"speaker":"Greg Storey","startTime":1790.509,"endTime":1793.549,"body":"Brett said is, I feel like"},{"speaker":"Greg Storey","startTime":1790.509,"endTime":1793.549,"body":"leaders should not look at"},{"speaker":"Greg Storey","startTime":1793.549,"endTime":1795.799,"body":"this as, now it's up to me."},{"speaker":"Greg Storey","startTime":1796.149,"endTime":1800.069,"body":"That right there is also"},{"speaker":"Greg Storey","startTime":1796.149,"endTime":1800.069,"body":"indicative of a bad culture of,"},{"speaker":"Greg Storey","startTime":1800.069,"endTime":1802.109,"body":"I alone can fix this problem."},{"speaker":"Greg Storey","startTime":1802.6689999999999,"endTime":1806.619,"body":"Because we've seen the evidence,"},{"speaker":"Greg Storey","startTime":1802.6689999999999,"endTime":1806.619,"body":"like Brett was saying, of when"},{"speaker":"Greg Storey","startTime":1806.619,"endTime":1809.739,"body":"you show people and you reflect"},{"speaker":"Greg Storey","startTime":1806.619,"endTime":1809.739,"body":"back, when you play back,"},{"speaker":"Greg Storey","startTime":1809.789,"endTime":1812.9089999999999,"body":"this is who you are, right?"},{"speaker":"Greg Storey","startTime":1813.099,"endTime":1814.969,"body":"If you answer truthfully,"},{"speaker":"Greg Storey","startTime":1813.099,"endTime":1814.969,"body":"this is what kind of"},{"speaker":"Greg Storey","startTime":1814.969,"endTime":1815.809,"body":"what you look like."},{"speaker":"Greg Storey","startTime":1816.224,"endTime":1819.274,"body":"That gives people data to"},{"speaker":"Greg Storey","startTime":1816.224,"endTime":1819.274,"body":"then go, Okay, now I know"},{"speaker":"Greg Storey","startTime":1819.274,"endTime":1821.004,"body":"how to, what we need to do."},{"speaker":"Greg Storey","startTime":1821.434,"endTime":1824.434,"body":"Again, from my experience,"},{"speaker":"Greg Storey","startTime":1821.434,"endTime":1824.434,"body":"people aren't necessarily"},{"speaker":"Greg Storey","startTime":1824.454,"endTime":1828.004,"body":"looking for ways they can"},{"speaker":"Greg Storey","startTime":1824.454,"endTime":1828.004,"body":"improve their workplace, right?"},{"speaker":"Greg Storey","startTime":1828.014,"endTime":1830.324,"body":"I mean, they've got enough"},{"speaker":"Greg Storey","startTime":1828.014,"endTime":1830.324,"body":"on their hands, but a lot of"},{"speaker":"Greg Storey","startTime":1830.324,"endTime":1832.864,"body":"it has to do with, they don't"},{"speaker":"Greg Storey","startTime":1830.324,"endTime":1832.864,"body":"feel like they have permission."},{"speaker":"Greg Storey","startTime":1833.224,"endTime":1834.844,"body":"They don't feel like"},{"speaker":"Greg Storey","startTime":1833.224,"endTime":1834.844,"body":"they know enough."},{"speaker":"Greg Storey","startTime":1835.134,"endTime":1836.004,"body":"They don't have data."},{"speaker":"Greg Storey","startTime":1836.314,"endTime":1838.654,"body":"You take and give people"},{"speaker":"Greg Storey","startTime":1836.314,"endTime":1838.654,"body":"permission, give them the"},{"speaker":"Greg Storey","startTime":1838.664,"endTime":1841.584,"body":"data and give them permission,"},{"speaker":"Greg Storey","startTime":1838.664,"endTime":1841.584,"body":"teach them what the data says,"},{"speaker":"Greg Storey","startTime":1841.8039999999999,"endTime":1844.894,"body":"and then give them permission"},{"speaker":"Greg Storey","startTime":1841.8039999999999,"endTime":1844.894,"body":"how they can be a part of it."},{"speaker":"Greg Storey","startTime":1845.274,"endTime":1846.734,"body":"Step back, right?"},{"speaker":"Greg Storey","startTime":1847.174,"endTime":1851.644,"body":"Guarantee you if you do these"},{"speaker":"Greg Storey","startTime":1847.174,"endTime":1851.644,"body":"things, and if you heed all of"},{"speaker":"Greg Storey","startTime":1851.644,"endTime":1855.664,"body":"this advice and move into action"},{"speaker":"Greg Storey","startTime":1851.644,"endTime":1855.664,"body":"with your team, the leader"},{"speaker":"Greg Storey","startTime":1855.664,"endTime":1859.234,"body":"will actually probably work"},{"speaker":"Greg Storey","startTime":1855.664,"endTime":1859.234,"body":"the least to fix these things."},{"speaker":"Greg Storey","startTime":1859.5539999999999,"endTime":1862.3039999999999,"body":"And if they don't, if that's"},{"speaker":"Greg Storey","startTime":1859.5539999999999,"endTime":1862.3039999999999,"body":"not their experience, then"},{"speaker":"Greg Storey","startTime":1862.644,"endTime":1863.834,"body":"I'm available for coaching."},{"speaker":"Greg Storey","startTime":1864.834,"endTime":1866.984,"body":"Because they're"},{"speaker":"Greg Storey","startTime":1864.834,"endTime":1866.984,"body":"looking at this wrong."},{"speaker":"Greg Storey","startTime":1867.154,"endTime":1870.484,"body":"And I say that because I've"},{"speaker":"Greg Storey","startTime":1867.154,"endTime":1870.484,"body":"done this time and time again,"},{"speaker":"Greg Storey","startTime":1870.854,"endTime":1874.464,"body":"this isn't just a theory I woke"},{"speaker":"Greg Storey","startTime":1870.854,"endTime":1874.464,"body":"up with one day of and this"},{"speaker":"Greg Storey","startTime":1874.474,"endTime":1878.564,"body":"isn't based off reading a bunch"},{"speaker":"Greg Storey","startTime":1874.474,"endTime":1878.564,"body":"of senseless business books"},{"speaker":"Greg Storey","startTime":1878.644,"endTime":1879.904,"body":"that come out year after year."},{"speaker":"Greg Storey","startTime":1880.404,"endTime":1884.174,"body":"This is from hands-on"},{"speaker":"Greg Storey","startTime":1880.404,"endTime":1884.174,"body":"practice of these things."},{"speaker":"Galen Low","startTime":1884.494,"endTime":1885.414,"body":"That's what"},{"speaker":"Galen Low","startTime":1884.494,"endTime":1885.414,"body":"I really like about"},{"speaker":"Galen Low","startTime":1885.414,"endTime":1886.824,"body":"the platform bit of it."},{"speaker":"Galen Low","startTime":1886.824,"endTime":1889.654,"body":"I think I called it a framework"},{"speaker":"Galen Low","startTime":1886.824,"endTime":1889.654,"body":"earlier, but like the platform"},{"speaker":"Galen Low","startTime":1889.654,"endTime":1892.5439999999999,"body":"is really resonating with"},{"speaker":"Galen Low","startTime":1889.654,"endTime":1892.5439999999999,"body":"me now because I see it as"},{"speaker":"Galen Low","startTime":1892.5439999999999,"endTime":1893.814,"body":"I do scroll LinkedIn, right?"},{"speaker":"Galen Low","startTime":1893.814,"endTime":1896.5539999999999,"body":"All the images that say"},{"speaker":"Galen Low","startTime":1893.814,"endTime":1896.5539999999999,"body":"culture is created by the"},{"speaker":"Galen Low","startTime":1896.5539999999999,"endTime":1898.5539999999999,"body":"employees, not the leaders"},{"speaker":"Galen Low","startTime":1896.5539999999999,"endTime":1898.5539999999999,"body":"and blah, blah, blah."},{"speaker":"Galen Low","startTime":1898.5539999999999,"endTime":1899.474,"body":"And you're like,"},{"speaker":"Galen Low","startTime":1898.5539999999999,"endTime":1899.474,"body":"they're fine and good."},{"speaker":"Galen Low","startTime":1899.484,"endTime":1901.564,"body":"But how do we then"},{"speaker":"Galen Low","startTime":1899.484,"endTime":1901.564,"body":"flip it around?"},{"speaker":"Galen Low","startTime":1901.574,"endTime":1905.849,"body":"How do we sort of empower"},{"speaker":"Galen Low","startTime":1901.574,"endTime":1905.849,"body":"our people to make change"},{"speaker":"Galen Low","startTime":1905.849,"endTime":1906.799,"body":"and give them permission."},{"speaker":"Galen Low","startTime":1907.039,"endTime":1909.859,"body":"And what I like is that this"},{"speaker":"Galen Low","startTime":1907.039,"endTime":1909.859,"body":"is like a tangible framework"},{"speaker":"Galen Low","startTime":1909.859,"endTime":1913.9189999999999,"body":"for people to use the triangle"},{"speaker":"Galen Low","startTime":1909.859,"endTime":1913.9189999999999,"body":"to create improvements"},{"speaker":"Galen Low","startTime":1913.9189999999999,"endTime":1915.989,"body":"themselves as a team, right?"},{"speaker":"Galen Low","startTime":1915.999,"endTime":1918.439,"body":"Whether it's culture or"},{"speaker":"Galen Low","startTime":1915.999,"endTime":1918.439,"body":"communication or collaboration,"},{"speaker":"Galen Low","startTime":1918.439,"endTime":1921.369,"body":"like asking the questions"},{"speaker":"Galen Low","startTime":1918.439,"endTime":1921.369,"body":"and doing the exercises and"},{"speaker":"Galen Low","startTime":1921.369,"endTime":1923.239,"body":"activities, having the cards."},{"speaker":"Galen Low","startTime":1923.8039999999999,"endTime":1925.994,"body":"Literally, they have the cards"},{"speaker":"Galen Low","startTime":1923.8039999999999,"endTime":1925.994,"body":"in their hands that they are"},{"speaker":"Galen Low","startTime":1925.994,"endTime":1930.434,"body":"playing to build the team"},{"speaker":"Galen Low","startTime":1925.994,"endTime":1930.434,"body":"the way that it's going to"},{"speaker":"Galen Low","startTime":1930.434,"endTime":1933.504,"body":"work rather than waiting for,"},{"speaker":"Galen Low","startTime":1930.434,"endTime":1933.504,"body":"the tablets to come down the"},{"speaker":"Galen Low","startTime":1933.514,"endTime":1936.064,"body":"mountain and say, this is"},{"speaker":"Galen Low","startTime":1933.514,"endTime":1936.064,"body":"how your team must perform."},{"speaker":"Galen Low","startTime":1936.064,"endTime":1936.864,"body":"Okay, let's do it."},{"speaker":"Galen Low","startTime":1937.094,"endTime":1938.184,"body":"It's a mechanism for that."},{"speaker":"Greg Storey","startTime":1938.374,"endTime":1942.584,"body":"It's incredible how"},{"speaker":"Greg Storey","startTime":1938.374,"endTime":1942.584,"body":"much the team members, how much"},{"speaker":"Greg Storey","startTime":1942.604,"endTime":1945.114,"body":"they actually think about this."},{"speaker":"Greg Storey","startTime":1945.494,"endTime":1946.8039999999999,"body":"The solutions come from them."},{"speaker":"Greg Storey","startTime":1946.8039999999999,"endTime":1948.894,"body":"They don't have to"},{"speaker":"Greg Storey","startTime":1946.8039999999999,"endTime":1948.894,"body":"come from one person."},{"speaker":"Greg Storey","startTime":1949.254,"endTime":1953.584,"body":"And if you use like a tool,"},{"speaker":"Greg Storey","startTime":1949.254,"endTime":1953.584,"body":"the conversation cards, and we"},{"speaker":"Greg Storey","startTime":1953.584,"endTime":1955.2939999999999,"body":"have a lot more tools coming."},{"speaker":"Greg Storey","startTime":1955.684,"endTime":1960.584,"body":"I think I've got on my backlog,"},{"speaker":"Greg Storey","startTime":1955.684,"endTime":1960.584,"body":"like 40 tools to help take the"},{"speaker":"Greg Storey","startTime":1960.594,"endTime":1964.464,"body":"insights that Teamangle provides"},{"speaker":"Greg Storey","startTime":1960.594,"endTime":1964.464,"body":"and turn them into action."},{"speaker":"Greg Storey","startTime":1964.7939999999999,"endTime":1968.004,"body":"I don't want this to get lost"},{"speaker":"Greg Storey","startTime":1964.7939999999999,"endTime":1968.004,"body":"either is this isn't just"},{"speaker":"Greg Storey","startTime":1968.004,"endTime":1971.644,"body":"about pointing out here is"},{"speaker":"Greg Storey","startTime":1968.004,"endTime":1971.644,"body":"where you should go work,"},{"speaker":"Greg Storey","startTime":1971.974,"endTime":1973.424,"body":"but we do get into the 'how'."},{"speaker":"Greg Storey","startTime":1973.484,"endTime":1977.184,"body":"Everything that we do leads to"},{"speaker":"Greg Storey","startTime":1973.484,"endTime":1977.184,"body":"a 'how' to do the next thing."},{"speaker":"Greg Storey","startTime":1977.604,"endTime":1979.864,"body":"It drives me nuts,"},{"speaker":"Greg Storey","startTime":1977.604,"endTime":1979.864,"body":"especially workshops."},{"speaker":"Greg Storey","startTime":1979.874,"endTime":1981.834,"body":"You get people together"},{"speaker":"Greg Storey","startTime":1979.874,"endTime":1981.834,"body":"in a workshop, you come"},{"speaker":"Greg Storey","startTime":1981.834,"endTime":1984.2939999999999,"body":"up with all these good"},{"speaker":"Greg Storey","startTime":1981.834,"endTime":1984.2939999999999,"body":"ideas, how to fix things."},{"speaker":"Greg Storey","startTime":1984.594,"endTime":1985.904,"body":"There's like a"},{"speaker":"Greg Storey","startTime":1984.594,"endTime":1985.904,"body":"what's next steps."},{"speaker":"Greg Storey","startTime":1985.904,"endTime":1988.3039999999999,"body":"And it's usually, okay when"},{"speaker":"Greg Storey","startTime":1985.904,"endTime":1988.3039999999999,"body":"we get back to work, we're"},{"speaker":"Greg Storey","startTime":1988.3039999999999,"endTime":1991.454,"body":"going to have the project"},{"speaker":"Greg Storey","startTime":1988.3039999999999,"endTime":1991.454,"body":"manager put together a roadmap."},{"speaker":"Greg Storey","startTime":1991.5539999999999,"endTime":1992.064,"body":"And it's Nope."},{"speaker":"Greg Storey","startTime":1992.609,"endTime":1994.849,"body":"Let's do that right"},{"speaker":"Greg Storey","startTime":1992.609,"endTime":1994.849,"body":"here, right now."},{"speaker":"Greg Storey","startTime":1995.219,"endTime":1998.239,"body":"And so it's the same thing"},{"speaker":"Greg Storey","startTime":1995.219,"endTime":1998.239,"body":"of no, let's not talk about"},{"speaker":"Greg Storey","startTime":1998.249,"endTime":1999.389,"body":"what we're going to do."},{"speaker":"Greg Storey","startTime":1999.4189999999999,"endTime":2002.009,"body":"Let's actually"},{"speaker":"Greg Storey","startTime":1999.4189999999999,"endTime":2002.009,"body":"schedule and do it."},{"speaker":"Greg Storey","startTime":2002.4189999999999,"endTime":2003.559,"body":"That's how you're"},{"speaker":"Greg Storey","startTime":2002.4189999999999,"endTime":2003.559,"body":"going to get it done."},{"speaker":"Greg Storey","startTime":2003.859,"endTime":2005.6789999999999,"body":"And it just works"},{"speaker":"Greg Storey","startTime":2003.859,"endTime":2005.6789999999999,"body":"better that way."},{"speaker":"Greg Storey","startTime":2005.689,"endTime":2009.079,"body":"Anyway, going back to the"},{"speaker":"Greg Storey","startTime":2005.689,"endTime":2009.079,"body":"agency that people get"},{"speaker":"Greg Storey","startTime":2009.079,"endTime":2012.109,"body":"from this and the thoughts"},{"speaker":"Greg Storey","startTime":2009.079,"endTime":2012.109,"body":"now that they know like I"},{"speaker":"Greg Storey","startTime":2012.109,"endTime":2016.319,"body":"can express myself without"},{"speaker":"Greg Storey","startTime":2012.109,"endTime":2016.319,"body":"retaliation in a safe space."},{"speaker":"Greg Storey","startTime":2016.719,"endTime":2020.7839999999999,"body":"Again, be prepared to be"},{"speaker":"Greg Storey","startTime":2016.719,"endTime":2020.7839999999999,"body":"a little bit surprised in"},{"speaker":"Greg Storey","startTime":2020.7839999999999,"endTime":2023.914,"body":"a good way of wow, these"},{"speaker":"Greg Storey","startTime":2020.7839999999999,"endTime":2023.914,"body":"people actually, they're"},{"speaker":"Greg Storey","startTime":2023.914,"endTime":2026.624,"body":"smart, they're intelligent,"},{"speaker":"Greg Storey","startTime":2023.914,"endTime":2026.624,"body":"they have good ideas."},{"speaker":"Greg Storey","startTime":2026.844,"endTime":2030.314,"body":"They have thoughtful opinions,"},{"speaker":"Greg Storey","startTime":2026.844,"endTime":2030.314,"body":"thoughtful perspectives."},{"speaker":"Greg Storey","startTime":2030.574,"endTime":2033.154,"body":"Brett and I saw that firsthand"},{"speaker":"Greg 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employees"},{"speaker":"Greg Storey","startTime":2046.614,"endTime":2050.494,"body":"didn't actually know what"},{"speaker":"Greg Storey","startTime":2050.504,"endTime":2052.224,"body":"the mission statement was."},{"speaker":"Greg Storey","startTime":2052.574,"endTime":2053.734,"body":"What do we stand for?"},{"speaker":"Greg Storey","startTime":2054.014,"endTime":2055.194,"body":"What are our principles?"},{"speaker":"Greg Storey","startTime":2055.3940000000002,"endTime":2058.914,"body":"You mentioned like we had a"},{"speaker":"Greg Storey","startTime":2055.3940000000002,"endTime":2058.914,"body":"leader one time, this score"},{"speaker":"Greg Storey","startTime":2058.964,"endTime":2061.924,"body":"came back indicating that people"},{"speaker":"Greg Storey","startTime":2058.964,"endTime":2061.924,"body":"didn't feel like they were as"},{"speaker":"Greg Storey","startTime":2061.924,"endTime":2063.924,"body":"collaborative as they should be."},{"speaker":"Greg 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Harned","startTime":2077.634,"endTime":2081.384,"body":"What it came"},{"speaker":"Brett Harned","startTime":2077.634,"endTime":2081.384,"body":"down to was they had no real"},{"speaker":"Brett Harned","startTime":2081.424,"endTime":2084.494,"body":"principles or guidelines"},{"speaker":"Brett Harned","startTime":2081.424,"endTime":2084.494,"body":"for how they collaborate."},{"speaker":"Brett Harned","startTime":2084.724,"endTime":2087.6240000000003,"body":"It wasn't being done"},{"speaker":"Brett Harned","startTime":2084.724,"endTime":2087.6240000000003,"body":"consistently by any strength"},{"speaker":"Brett Harned","startTime":2087.924,"endTime":2089.9440000000004,"body":"across the entire company."},{"speaker":"Brett Harned","startTime":2090.654,"endTime":2094.594,"body":"So again, like the types of"},{"speaker":"Brett Harned","startTime":2090.654,"endTime":2094.594,"body":"simple things that you feel like"},{"speaker":"Brett 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better"},{"speaker":"Greg Storey","startTime":2153.1090000000004,"endTime":2156.7090000000003,"body":"sandbox for them that the"},{"speaker":"Greg Storey","startTime":2156.799,"endTime":2160.2290000000003,"body":"morale is going to shoot up"},{"speaker":"Greg Storey","startTime":2156.799,"endTime":2160.2290000000003,"body":"because now when they come"},{"speaker":"Greg Storey","startTime":2160.2290000000003,"endTime":2163.1490000000003,"body":"to work, there are things"},{"speaker":"Greg Storey","startTime":2160.2290000000003,"endTime":2163.1490000000003,"body":"that are well defined."},{"speaker":"Greg Storey","startTime":2163.599,"endTime":2166.829,"body":"And I don't know what it"},{"speaker":"Greg Storey","startTime":2163.599,"endTime":2166.829,"body":"is about our work culture"},{"speaker":"Greg Storey","startTime":2166.829,"endTime":2170.5190000000002,"body":"in particular, but there's"},{"speaker":"Greg Storey","startTime":2166.829,"endTime":2170.5190000000002,"body":"so much lack of definition"},{"speaker":"Greg Storey","startTime":2170.529,"endTime":2171.884,"body":"of so many things."},{"speaker":"Greg Storey","startTime":2172.2140000000004,"endTime":2177.094,"body":"That I don't think we have a"},{"speaker":"Greg Storey","startTime":2172.2140000000004,"endTime":2177.094,"body":"remote look into how much that"},{"speaker":"Greg Storey","startTime":2177.1040000000003,"endTime":2179.384,"body":"drives anxiety in the workplace."},{"speaker":"Greg Storey","startTime":2179.804,"endTime":2182.594,"body":"So many unknowns, so many things"},{"speaker":"Greg Storey","startTime":2179.804,"endTime":2182.594,"body":"that are undocumented, as Brett"},{"speaker":"Greg Storey","startTime":2182.594,"endTime":2186.8940000000002,"body":"was saying, those are driving"},{"speaker":"Greg Storey","startTime":2182.594,"endTime":2186.8940000000002,"body":"so much anxiety in employees."},{"speaker":"Greg Storey","startTime":2187.184,"endTime":2190.299,"body":"Where they're creating"},{"speaker":"Greg Storey","startTime":2187.184,"endTime":2190.299,"body":"eggshells that I guarantee"},{"speaker":"Greg Storey","startTime":2190.329,"endTime":2193.409,"body":"leaders don't know exist"},{"speaker":"Greg Storey","startTime":2190.329,"endTime":2193.409,"body":"because they feel like, Hey,"},{"speaker":"Greg Storey","startTime":2193.409,"endTime":2194.619,"body":"I'm a pretty chill person."},{"speaker":"Greg Storey","startTime":2194.889,"endTime":2195.489,"body":"That's cool."},{"speaker":"Greg Storey","startTime":2195.489,"endTime":2196.5190000000002,"body":"I don't care if you did that."},{"speaker":"Greg Storey","startTime":2196.8590000000004,"endTime":2199.4590000000003,"body":"But because it's not documented"},{"speaker":"Greg Storey","startTime":2196.8590000000004,"endTime":2199.4590000000003,"body":"in that very specific way,"},{"speaker":"Greg Storey","startTime":2199.4590000000003,"endTime":2201.779,"body":"there's a lot of people"},{"speaker":"Greg Storey","startTime":2199.4590000000003,"endTime":2201.779,"body":"who are like, Oh my God,"},{"speaker":"Greg Storey","startTime":2201.8590000000004,"endTime":2203.6890000000003,"body":"I'm so scared of that."},{"speaker":"Greg Storey","startTime":2204.029,"endTime":2207.159,"body":"And even getting rid of that,"},{"speaker":"Greg Storey","startTime":2204.029,"endTime":2207.159,"body":"like helping to improve that"},{"speaker":"Greg Storey","startTime":2207.3790000000004,"endTime":2210.489,"body":"goes a long way and Teamangle"},{"speaker":"Greg Storey","startTime":2207.3790000000004,"endTime":2210.489,"body":"can get rid of all of it."},{"speaker":"Galen Low","startTime":2210.699,"endTime":2211.8990000000003,"body":"I was wondering"},{"speaker":"Galen Low","startTime":2210.699,"endTime":2211.8990000000003,"body":"if I could put you on"},{"speaker":"Galen Low","startTime":2211.8990000000003,"endTime":2212.8590000000004,"body":"the spot a little bit."},{"speaker":"Galen 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revealed from that?"},{"speaker":"Greg Storey","startTime":2227.014,"endTime":2229.094,"body":"I can tell you"},{"speaker":"Greg Storey","startTime":2227.014,"endTime":2229.094,"body":"a story that came from one"},{"speaker":"Greg Storey","startTime":2229.094,"endTime":2231.6240000000003,"body":"of our first testing teams."},{"speaker":"Greg Storey","startTime":2232.3940000000002,"endTime":2234.594,"body":"Funny enough, it was a"},{"speaker":"Greg Storey","startTime":2232.3940000000002,"endTime":2234.594,"body":"bunch of engineers, like"},{"speaker":"Greg Storey","startTime":2234.614,"endTime":2235.744,"body":"they're not creative at all."},{"speaker":"Greg Storey","startTime":2236.1040000000003,"endTime":2238.9640000000004,"body":"And I can tell you what"},{"speaker":"Greg Storey","startTime":2236.1040000000003,"endTime":2238.9640000000004,"body":"the theme was, I'm trying"},{"speaker":"Greg Storey","startTime":2238.9640000000004,"endTime":2240.284,"body":"to go through these"},{"speaker":"Greg Storey","startTime":2238.9640000000004,"endTime":2240.284,"body":"cards very quickly."},{"speaker":"Greg Storey","startTime":2240.634,"endTime":2244.724,"body":"Basically, the question was,"},{"speaker":"Greg Storey","startTime":2240.634,"endTime":2244.724,"body":"is there anything that we're"},{"speaker":"Greg Storey","startTime":2244.724,"endTime":2248.1240000000003,"body":"not talking about that is"},{"speaker":"Greg Storey","startTime":2244.724,"endTime":2248.1240000000003,"body":"driving stress in the team?"},{"speaker":"Greg Storey","startTime":2248.914,"endTime":2252.594,"body":"And the way that this"},{"speaker":"Greg Storey","startTime":2248.914,"endTime":2252.594,"body":"team facilitated this, we"},{"speaker":"Greg Storey","startTime":2252.594,"endTime":2254.204,"body":"just gave them the cards,"},{"speaker":"Greg Storey","startTime":2252.594,"endTime":2254.204,"body":"and then we asked them,"},{"speaker":"Greg Storey","startTime":2254.204,"endTime":2255.2540000000004,"body":"how did you use this?"},{"speaker":"Greg Storey","startTime":2255.824,"endTime":2258.994,"body":"But they put the cards out"},{"speaker":"Greg Storey","startTime":2255.824,"endTime":2258.994,"body":"on the table and people"},{"speaker":"Greg Storey","startTime":2258.994,"endTime":2260.9640000000004,"body":"were able to pick a card."},{"speaker":"Greg Storey","startTime":2261.2540000000004,"endTime":2265.2540000000004,"body":"And the insight that I got"},{"speaker":"Greg Storey","startTime":2261.2540000000004,"endTime":2265.2540000000004,"body":"from that is that because"},{"speaker":"Greg Storey","startTime":2265.2540000000004,"endTime":2268.934,"body":"it was in the deck and the"},{"speaker":"Greg Storey","startTime":2265.2540000000004,"endTime":2268.934,"body":"person was able to select the"},{"speaker":"Greg Storey","startTime":2268.934,"endTime":2273.6440000000002,"body":"question it, in some way removed"},{"speaker":"Greg Storey","startTime":2268.934,"endTime":2273.6440000000002,"body":"ownership of the question."},{"speaker":"Greg Storey","startTime":2274.224,"endTime":2277.844,"body":"So now it wasn't me"},{"speaker":"Greg Storey","startTime":2274.224,"endTime":2277.844,"body":"coming to the group chat"},{"speaker":"Greg Storey","startTime":2277.8540000000003,"endTime":2279.494,"body":"with an agenda, right?"},{"speaker":"Greg Storey","startTime":2279.494,"endTime":2281.5840000000003,"body":"With this was, Oh,"},{"speaker":"Greg Storey","startTime":2279.494,"endTime":2281.5840000000003,"body":"this is in here?"},{"speaker":"Greg Storey","startTime":2281.654,"endTime":2281.9840000000004,"body":"Yeah."},{"speaker":"Greg Storey","startTime":2281.9840000000004,"endTime":2283.2340000000004,"body":"I think this would be useful."},{"speaker":"Greg Storey","startTime":2283.724,"endTime":2288.1040000000003,"body":"And for them, it took all the"},{"speaker":"Greg 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it."},{"speaker":"Galen Low","startTime":2300.9840000000004,"endTime":2302.5240000000003,"body":"And it's"},{"speaker":"Galen Low","startTime":2300.9840000000004,"endTime":2302.5240000000003,"body":"phrased masterfully,"},{"speaker":"Galen Low","startTime":2302.5240000000003,"endTime":2303.164,"body":"you know what I mean?"},{"speaker":"Galen Low","startTime":2303.2140000000004,"endTime":2305.1240000000003,"body":"I don't know if a lot of"},{"speaker":"Galen Low","startTime":2303.2140000000004,"endTime":2305.1240000000003,"body":"people appreciate that about"},{"speaker":"Galen Low","startTime":2305.3340000000003,"endTime":2308.454,"body":"facilitation and just asking"},{"speaker":"Galen Low","startTime":2305.3340000000003,"endTime":2308.454,"body":"the right questions, but so"},{"speaker":"Galen Low","startTime":2308.454,"endTime":2312.414,"body":"much of the nuance is in just"},{"speaker":"Galen Low","startTime":2308.454,"endTime":2312.414,"body":"how these have been crafted"},{"speaker":"Galen Low","startTime":2312.5440000000003,"endTime":2315.1040000000003,"body":"to drive a dialogue that is"},{"speaker":"Galen Low","startTime":2312.5440000000003,"endTime":2315.1040000000003,"body":"meaningful and not defensive."},{"speaker":"Greg Storey","startTime":2315.1940000000004,"endTime":2316.4440000000004,"body":"So again,"},{"speaker":"Greg Storey","startTime":2315.1940000000004,"endTime":2316.4440000000004,"body":"going back to everything"},{"speaker":"Greg Storey","startTime":2316.4440000000004,"endTime":2317.3140000000003,"body":"is about action."},{"speaker":"Greg Storey","startTime":2317.724,"endTime":2319.474,"body":"This isn't just"},{"speaker":"Greg Storey","startTime":2317.724,"endTime":2319.474,"body":"about the prompt."},{"speaker":"Greg Storey","startTime":2320.094,"endTime":2322.014,"body":"And again, we really"},{"speaker":"Greg Storey","startTime":2320.094,"endTime":2322.014,"body":"encourage people to look"},{"speaker":"Greg 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respond."},{"speaker":"Greg Storey","startTime":2352.4440000000004,"endTime":2356.154,"body":"And this comes from knowing"},{"speaker":"Greg Storey","startTime":2352.4440000000004,"endTime":2356.154,"body":"that people, leaders"},{"speaker":"Greg Storey","startTime":2356.154,"endTime":2359.7940000000003,"body":"especially, are rarely"},{"speaker":"Greg Storey","startTime":2356.154,"endTime":2359.7940000000003,"body":"trained on how to facilitate"},{"speaker":"Greg Storey","startTime":2359.904,"endTime":2361.244,"body":"a meaningful conversation."},{"speaker":"Greg Storey","startTime":2361.744,"endTime":2363.324,"body":"That's not just from"},{"speaker":"Greg Storey","startTime":2361.744,"endTime":2363.324,"body":"experience, we actually"},{"speaker":"Greg Storey","startTime":2363.344,"endTime":2364.664,"body":"did research on this."},{"speaker":"Greg Storey","startTime":2364.974,"endTime":2369.4840000000004,"body":"And most leaders will"},{"speaker":"Greg 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Storey","startTime":2382.154,"endTime":2385.934,"body":"one bad leader to the next,"},{"speaker":"Greg Storey","startTime":2385.9640000000004,"endTime":2389.304,"body":"because no one ever took a step"},{"speaker":"Greg Storey","startTime":2385.9640000000004,"endTime":2389.304,"body":"back and said, hey, here's how"},{"speaker":"Greg Storey","startTime":2389.304,"endTime":2392.344,"body":"to develop listening skills,"},{"speaker":"Greg Storey","startTime":2389.304,"endTime":2392.344,"body":"as opposed to just asking"},{"speaker":"Greg Storey","startTime":2392.3540000000003,"endTime":2394.034,"body":"these, again, like, how's work?"},{"speaker":"Greg Storey","startTime":2394.3790000000004,"endTime":2395.829,"body":"What are problems"},{"speaker":"Greg Storey","startTime":2394.3790000000004,"endTime":2395.829,"body":"you are having?"},{"speaker":"Greg Storey","startTime":2396.059,"endTime":2397.9190000000003,"body":"Okay, I'll talk to you"},{"speaker":"Greg Storey","startTime":2396.059,"endTime":2397.9190000000003,"body":"in a couple weeks, right?"},{"speaker":"Greg Storey","startTime":2398.1690000000003,"endTime":2400.6490000000003,"body":"Now we can actually have"},{"speaker":"Greg Storey","startTime":2398.1690000000003,"endTime":2400.6490000000003,"body":"meaningful responses."},{"speaker":"Greg Storey","startTime":2400.9190000000003,"endTime":2402.889,"body":"If the problem is yes"},{"speaker":"Greg Storey","startTime":2400.9190000000003,"endTime":2402.889,"body":"or no, how would you"},{"speaker":"Greg Storey","startTime":2402.889,"endTime":2404.1290000000004,"body":"like to see this change?"},{"speaker":"Greg Storey","startTime":2404.529,"endTime":2406.3390000000004,"body":"How do you think the"},{"speaker":"Greg Storey","startTime":2404.529,"endTime":2406.3390000000004,"body":"team feels about this?"},{"speaker":"Greg Storey","startTime":2406.3390000000004,"endTime":2408.7090000000003,"body":"Driving empathy in the team."},{"speaker":"Greg Storey","startTime":2409.079,"endTime":2410.429,"body":"Why is this an issue?"},{"speaker":"Greg Storey","startTime":2410.739,"endTime":2414.289,"body":"These are all direct"},{"speaker":"Greg Storey","startTime":2410.739,"endTime":2414.289,"body":"responses to lead to more"},{"speaker":"Greg Storey","startTime":2414.289,"endTime":2415.6890000000003,"body":"meaningful conversations."},{"speaker":"Greg Storey","startTime":2415.9590000000003,"endTime":2418.6090000000004,"body":"And some of the tools that"},{"speaker":"Greg Storey","startTime":2415.9590000000003,"endTime":2418.6090000000004,"body":"we're developing right now are"},{"speaker":"Greg Storey","startTime":2418.6090000000004,"endTime":2421.7940000000003,"body":"ways to capture those insights"},{"speaker":"Greg Storey","startTime":2418.6090000000004,"endTime":2421.7940000000003,"body":"and then to be able to turn"},{"speaker":"Greg Storey","startTime":2421.7940000000003,"endTime":2423.674,"body":"those into action items, right?"},{"speaker":"Greg Storey","startTime":2423.674,"endTime":2426.2540000000004,"body":"Instead of just writing it"},{"speaker":"Greg Storey","startTime":2423.674,"endTime":2426.2540000000004,"body":"down as like an action item"},{"speaker":"Greg Storey","startTime":2426.284,"endTime":2429.9640000000004,"body":"is let's actually bring the"},{"speaker":"Greg Storey","startTime":2426.284,"endTime":2429.9640000000004,"body":"insights back to the team so"},{"speaker":"Greg Storey","startTime":2429.9640000000004,"endTime":2432.1940000000004,"body":"that as a team, we can think"},{"speaker":"Greg Storey","startTime":2429.9640000000004,"endTime":2432.1940000000004,"body":"about what the actions are."},{"speaker":"Galen Low","startTime":2432.5640000000003,"endTime":2433.094,"body":"I like that."},{"speaker":"Galen Low","startTime":2433.094,"endTime":2436.9440000000004,"body":"It's like training as well,"},{"speaker":"Galen Low","startTime":2433.094,"endTime":2436.9440000000004,"body":"like to your point, not passing"},{"speaker":"Galen Low","startTime":2436.9440000000004,"endTime":2440.764,"body":"down through oral tradition,"},{"speaker":"Galen Low","startTime":2436.9440000000004,"endTime":2440.764,"body":"bad habits, but actually giving"},{"speaker":"Galen Low","startTime":2440.764,"endTime":2443.3340000000003,"body":"people some training that's"},{"speaker":"Galen Low","startTime":2440.764,"endTime":2443.3340000000003,"body":"actually interactive and fun."},{"speaker":"Galen Low","startTime":2443.3340000000003,"endTime":2445.6440000000002,"body":"And isn't I'm watching a"},{"speaker":"Galen Low","startTime":2443.3340000000003,"endTime":2445.6440000000002,"body":"video on whatever Udemy"},{"speaker":"Galen Low","startTime":2445.6440000000002,"endTime":2446.3140000000003,"body":"or something like that."},{"speaker":"Greg Storey","startTime":2446.5040000000004,"endTime":2447.3740000000003,"body":"No,"},{"speaker":"Greg Storey","startTime":2446.5040000000004,"endTime":2447.3740000000003,"body":"that's interesting."},{"speaker":"Greg Storey","startTime":2447.3740000000003,"endTime":2449.8540000000003,"body":"You say that we got to work that"},{"speaker":"Greg Storey","startTime":2447.3740000000003,"endTime":2449.8540000000003,"body":"in our marketing copy, because"},{"speaker":"Greg Storey","startTime":2449.8740000000003,"endTime":2453.4640000000004,"body":"like I said, we're not here"},{"speaker":"Greg Storey","startTime":2449.8740000000003,"endTime":2453.4640000000004,"body":"just to point out where people"},{"speaker":"Greg Storey","startTime":2453.4640000000004,"endTime":2457.074,"body":"can improve, but we really do"},{"speaker":"Greg Storey","startTime":2453.4640000000004,"endTime":2457.074,"body":"get to here are next steps."},{"speaker":"Greg Storey","startTime":2457.6290000000004,"endTime":2459.409,"body":"If you want to go do"},{"speaker":"Greg Storey","startTime":2457.6290000000004,"endTime":2459.409,"body":"something else, that's fine."},{"speaker":"Greg Storey","startTime":2459.8390000000004,"endTime":2461.9990000000003,"body":"Just make sure you've"},{"speaker":"Greg Storey","startTime":2459.8390000000004,"endTime":2461.9990000000003,"body":"got a bias for action."},{"speaker":"Greg Storey","startTime":2462.3590000000004,"endTime":2464.5890000000004,"body":"And then we provide that"},{"speaker":"Greg Storey","startTime":2462.3590000000004,"endTime":2464.5890000000004,"body":"framework, like I said, of"},{"speaker":"Greg Storey","startTime":2464.8390000000004,"endTime":2466.6490000000003,"body":"how do you do the next thing?"},{"speaker":"Brett Harned","startTime":2467.049,"endTime":2470.8790000000004,"body":"One of my favorite"},{"speaker":"Brett Harned","startTime":2467.049,"endTime":2470.8790000000004,"body":"cards is a culture card, and"},{"speaker":"Brett Harned","startTime":2470.8790000000004,"endTime":2475.1290000000004,"body":"it's, Are you experiencing"},{"speaker":"Brett Harned","startTime":2470.8790000000004,"endTime":2475.1290000000004,"body":"any barriers working here?"},{"speaker":"Brett Harned","startTime":2475.469,"endTime":2478.9590000000003,"body":"I like this one because it's"},{"speaker":"Brett Harned","startTime":2475.469,"endTime":2478.9590000000003,"body":"open ended, and to ask this"},{"speaker":"Brett Harned","startTime":2478.969,"endTime":2482.829,"body":"in a team setting is really"},{"speaker":"Brett Harned","startTime":2478.969,"endTime":2482.829,"body":"interesting because I think"},{"speaker":"Brett Harned","startTime":2482.829,"endTime":2486.8340000000003,"body":"it, given some of the follow"},{"speaker":"Brett Harned","startTime":2482.829,"endTime":2486.8340000000003,"body":"up conversation cards can you"},{"speaker":"Brett Harned","startTime":2486.8340000000003,"endTime":2490.594,"body":"provide an example or reason"},{"speaker":"Brett Harned","startTime":2486.8340000000003,"endTime":2490.594,"body":"why you responded that way?"},{"speaker":"Brett Harned","startTime":2490.9440000000004,"endTime":2492.494,"body":"How would you like"},{"speaker":"Brett Harned","startTime":2490.9440000000004,"endTime":2492.494,"body":"to see it change?"},{"speaker":"Brett Harned","startTime":2492.494,"endTime":2493.7140000000004,"body":"Why is it an issue?"},{"speaker":"Brett Harned","startTime":2493.744,"endTime":2495.9640000000004,"body":"Is it an indicator"},{"speaker":"Brett Harned","startTime":2493.744,"endTime":2495.9640000000004,"body":"of a different issue?"},{"speaker":"Brett Harned","startTime":2496.014,"endTime":2498.034,"body":"All really good"},{"speaker":"Brett Harned","startTime":2496.014,"endTime":2498.034,"body":"follow ups, I think."},{"speaker":"Brett Harned","startTime":2498.3390000000004,"endTime":2503.029,"body":"I could see that question in"},{"speaker":"Brett Harned","startTime":2498.3390000000004,"endTime":2503.029,"body":"a team opening up a variety"},{"speaker":"Brett Harned","startTime":2503.029,"endTime":2506.8590000000004,"body":"of topics that you can"},{"speaker":"Brett Harned","startTime":2503.029,"endTime":2506.8590000000004,"body":"discuss and solve together."},{"speaker":"Brett Harned","startTime":2507.1290000000004,"endTime":2508.3590000000004,"body":"So I really like that."},{"speaker":"Brett Harned","startTime":2508.409,"endTime":2511.8590000000004,"body":"I also, in collaboration, we"},{"speaker":"Brett Harned","startTime":2508.409,"endTime":2511.8590000000004,"body":"have this, do you feel our"},{"speaker":"Brett Harned","startTime":2511.8590000000004,"endTime":2515.4990000000003,"body":"process documentation is easy,"},{"speaker":"Brett Harned","startTime":2511.8590000000004,"endTime":2515.4990000000003,"body":"accessible and up to date?"},{"speaker":"Brett Harned","startTime":2516.034,"endTime":2519.304,"body":"And I think the reason I"},{"speaker":"Brett Harned","startTime":2516.034,"endTime":2519.304,"body":"like this one is because"},{"speaker":"Brett Harned","startTime":2519.614,"endTime":2523.594,"body":"every team that I work with"},{"speaker":"Brett Harned","startTime":2519.614,"endTime":2523.594,"body":"as a consultant doesn't"},{"speaker":"Brett Harned","startTime":2523.6040000000003,"endTime":2525.614,"body":"have updated documentation."},{"speaker":"Brett Harned","startTime":2525.994,"endTime":2529.3340000000003,"body":"And it's another reminder"},{"speaker":"Brett Harned","startTime":2525.994,"endTime":2529.3340000000003,"body":"to talk about, hey, how"},{"speaker":"Brett Harned","startTime":2529.344,"endTime":2530.5840000000003,"body":"often should we do this?"},{"speaker":"Brett Harned","startTime":2530.6040000000003,"endTime":2531.954,"body":"Who's responsible for it?"},{"speaker":"Brett Harned","startTime":2531.994,"endTime":2533.934,"body":"Again, driving at action."},{"speaker":"Brett Harned","startTime":2534.244,"endTime":2537.8540000000003,"body":"The cool thing about these cards"},{"speaker":"Brett Harned","startTime":2534.244,"endTime":2537.8540000000003,"body":"when we tested them is that"},{"speaker":"Brett Harned","startTime":2537.864,"endTime":2541.434,"body":"we were told that the cards"},{"speaker":"Brett Harned","startTime":2537.864,"endTime":2541.434,"body":"really do provide a framework"},{"speaker":"Brett Harned","startTime":2541.8340000000003,"endTime":2545.414,"body":"to have conversations about"},{"speaker":"Brett Harned","startTime":2541.8340000000003,"endTime":2545.414,"body":"things that you typically just"},{"speaker":"Brett Harned","startTime":2545.654,"endTime":2547.5840000000003,"body":"don't have conversations about."},{"speaker":"Brett Harned","startTime":2547.585,"endTime":2552.2340000000004,"body":"There are meaningful topics"},{"speaker":"Brett Harned","startTime":2547.585,"endTime":2552.2340000000004,"body":"to your overall working"},{"speaker":"Brett Harned","startTime":2552.2340000000004,"endTime":2554.884,"body":"relationships and the way"},{"speaker":"Brett Harned","startTime":2552.2340000000004,"endTime":2554.884,"body":"that you deliver work."},{"speaker":"Brett Harned","startTime":2555.404,"endTime":2556.934,"body":"That's what I like"},{"speaker":"Brett Harned","startTime":2555.404,"endTime":2556.934,"body":"about these cards."},{"speaker":"Galen Low","startTime":2557.3540000000003,"endTime":2558.224,"body":"I think"},{"speaker":"Galen Low","startTime":2557.3540000000003,"endTime":2558.224,"body":"those are awesome."},{"speaker":"Galen Low","startTime":2558.4840000000004,"endTime":2559.674,"body":"I'm excited about the cards."},{"speaker":"Galen Low","startTime":2559.674,"endTime":2562.8340000000003,"body":"I'm excited about you mentioned"},{"speaker":"Galen Low","startTime":2559.674,"endTime":2562.8340000000003,"body":"you will be selling them."},{"speaker":"Galen Low","startTime":2562.8340000000003,"endTime":2565.414,"body":"I think folks can do"},{"speaker":"Galen Low","startTime":2562.8340000000003,"endTime":2565.414,"body":"a test Teamangle, at"},{"speaker":"Galen Low","startTime":2565.414,"endTime":2566.614,"body":"least a diagnostic bit."},{"speaker":"Greg Storey","startTime":2566.8140000000003,"endTime":2567.1040000000003,"body":"Yep."},{"speaker":"Greg Storey","startTime":2567.784,"endTime":2570.494,"body":"If you get the playbook, go"},{"speaker":"Greg Storey","startTime":2567.784,"endTime":2570.494,"body":"to our home page, there's a"},{"speaker":"Greg Storey","startTime":2570.494,"endTime":2571.674,"body":"link to download the playbook."},{"speaker":"Greg Storey","startTime":2571.7140000000004,"endTime":2573.474,"body":"In the playbook is a"},{"speaker":"Greg Storey","startTime":2571.7140000000004,"endTime":2573.474,"body":"practice Teamangle."},{"speaker":"Greg Storey","startTime":2573.784,"endTime":2576.784,"body":"But we are also doing a"},{"speaker":"Greg Storey","startTime":2573.784,"endTime":2576.784,"body":"webinar on December 12th."},{"speaker":"Greg Storey","startTime":2576.844,"endTime":2578.744,"body":"Tuesday, December"},{"speaker":"Greg Storey","startTime":2576.844,"endTime":2578.744,"body":"12th at 12 p.m."},{"speaker":"Greg Storey","startTime":2579.0640000000003,"endTime":2579.9440000000004,"body":"Eastern Time."},{"speaker":"Greg Storey","startTime":2580.2140000000004,"endTime":2581.934,"body":"We're going to be going"},{"speaker":"Greg Storey","startTime":2580.2140000000004,"endTime":2581.934,"body":"through that playbook."},{"speaker":"Greg Storey","startTime":2582.204,"endTime":2587.244,"body":"And specifically to do a session"},{"speaker":"Greg Storey","startTime":2582.204,"endTime":2587.244,"body":"with that practice Teamangle."},{"speaker":"Greg Storey","startTime":2587.6040000000003,"endTime":2590.304,"body":"So that you come to the webinar,"},{"speaker":"Greg Storey","startTime":2587.6040000000003,"endTime":2590.304,"body":"it's not just a brochure."},{"speaker":"Greg Storey","startTime":2590.5640000000003,"endTime":2592.4840000000004,"body":"We're actually going to do some"},{"speaker":"Greg Storey","startTime":2590.5640000000003,"endTime":2592.4840000000004,"body":"work together so that you can"},{"speaker":"Greg Storey","startTime":2592.494,"endTime":2596.1440000000002,"body":"get some high level insights"},{"speaker":"Greg Storey","startTime":2592.494,"endTime":2596.1440000000002,"body":"to take into your thinking"},{"speaker":"Greg Storey","startTime":2596.1440000000002,"endTime":2598.224,"body":"and your strategy for 2025."},{"speaker":"Galen 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Low","startTime":2623.739,"endTime":2626.6090000000004,"body":"you're any kind of manager,"},{"speaker":"Galen Low","startTime":2623.739,"endTime":2626.6090000000004,"body":"maybe you're a project manager"},{"speaker":"Galen Low","startTime":2626.6690000000003,"endTime":2629.049,"body":"what's something impactful"},{"speaker":"Galen Low","startTime":2626.6690000000003,"endTime":2629.049,"body":"but like low effort that you"},{"speaker":"Galen Low","startTime":2629.049,"endTime":2632.279,"body":"can do to just start tweaking"},{"speaker":"Galen Low","startTime":2629.049,"endTime":2632.279,"body":"and optimizing your team's"},{"speaker":"Galen Low","startTime":2632.279,"endTime":2634.6290000000004,"body":"performance and sort of taking"},{"speaker":"Galen Low","startTime":2632.279,"endTime":2634.6290000000004,"body":"away some of that fragility?"},{"speaker":"Brett Harned","startTime":2634.8990000000003,"endTime":2637.2490000000003,"body":"For"},{"speaker":"Brett Harned","startTime":2634.8990000000003,"endTime":2637.2490000000003,"body":"me, it's putting some"},{"speaker":"Brett Harned","startTime":2637.2490000000003,"endTime":2638.829,"body":"definition to things."},{"speaker":"Brett Harned","startTime":2639.3790000000004,"endTime":2643.259,"body":"How and where do we communicate,"},{"speaker":"Brett Harned","startTime":2639.3790000000004,"endTime":2643.259,"body":"when, yeah, what frequency"},{"speaker":"Brett Harned","startTime":2643.259,"endTime":2645.759,"body":"all of the some kind of"},{"speaker":"Brett Harned","startTime":2643.259,"endTime":2645.759,"body":"communications plan, right?"},{"speaker":"Brett Harned","startTime":2645.789,"endTime":2649.829,"body":"That is to me fundamental,"},{"speaker":"Brett Harned","startTime":2645.789,"endTime":2649.829,"body":"particularly for remote"},{"speaker":"Brett Harned","startTime":2649.889,"endTime":2653.5190000000002,"body":"teams to make sure that"},{"speaker":"Brett Harned","startTime":2649.889,"endTime":2653.5190000000002,"body":"everyone is really following"},{"speaker":"Brett Harned","startTime":2653.5190000000002,"endTime":2656.529,"body":"the same playbook because"},{"speaker":"Brett Harned","startTime":2653.5190000000002,"endTime":2656.529,"body":"communication is everything"},{"speaker":"Brett Harned","startTime":2656.539,"endTime":2657.7690000000002,"body":"when it comes to delivery."},{"speaker":"Brett Harned","startTime":2657.969,"endTime":2658.8990000000003,"body":"So that's my one thing."},{"speaker":"Greg Storey","startTime":2659.179,"endTime":2662.2630000000004,"body":"Mine would be"},{"speaker":"Greg Storey","startTime":2659.179,"endTime":2662.2630000000004,"body":"to make sure everybody has"},{"speaker":"Greg Storey","startTime":2662.2630000000004,"endTime":2664.0660000000003,"body":"a revised job description."},{"speaker":"Greg Storey","startTime":2664.0660000000003,"endTime":2666.9190000000003,"body":"Those are 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partners?"},{"speaker":"Greg Storey","startTime":2679.1240000000003,"endTime":2681.2740000000003,"body":"Just make all that"},{"speaker":"Greg Storey","startTime":2679.1240000000003,"endTime":2681.2740000000003,"body":"stuff crystal clear."},{"speaker":"Galen Low","startTime":2681.5040000000004,"endTime":2682.0040000000004,"body":"Love that."},{"speaker":"Galen Low","startTime":2682.034,"endTime":2683.1040000000003,"body":"Gosh, I love both of those."},{"speaker":"Galen Low","startTime":2684.2140000000004,"endTime":2684.744,"body":"Amazing."},{"speaker":"Galen Low","startTime":2685.2340000000004,"endTime":2688.454,"body":"Brett, Greg - thank you again"},{"speaker":"Galen Low","startTime":2685.2340000000004,"endTime":2688.454,"body":"so much for coming on the show."},{"speaker":"Galen Low","startTime":2688.724,"endTime":2690.494,"body":"I'll link the webinar in"},{"speaker":"Galen Low","startTime":2688.724,"endTime":2690.494,"body":"the notes, December 12th,"},{"speaker":"Galen 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Storey","startTime":2703.5690000000004,"endTime":2704.7290000000003,"body":"what you did, Galen?"},{"speaker":"Greg Storey","startTime":2704.7690000000002,"endTime":2705.0890000000004,"body":"See what you did?"},{"speaker":"Brett Harned","startTime":2706.6090000000004,"endTime":2706.8790000000004,"body":"Yep."},{"speaker":"Galen Low","startTime":2707.0190000000002,"endTime":2709.039,"body":"Yep, I did"},{"speaker":"Galen Low","startTime":2707.0190000000002,"endTime":2709.039,"body":"that entirely on purpose."},{"speaker":"Galen Low","startTime":2709.3190000000004,"endTime":2712.2090000000003,"body":"But honestly, so many big"},{"speaker":"Galen Low","startTime":2709.3190000000004,"endTime":2712.2090000000003,"body":"problems can be solved through"},{"speaker":"Galen Low","startTime":2712.449,"endTime":2715.3990000000003,"body":"better collaboration, better"},{"speaker":"Galen Low","startTime":2712.449,"endTime":2715.3990000000003,"body":"communication, better culture"},{"speaker":"Galen Low","startTime":2715.4390000000003,"endTime":2716.299,"body":"that comes from within."},{"speaker":"Galen Low","startTime":2716.539,"endTime":2716.8590000000004,"body":"It's amazing."},{"speaker":"Greg Storey","startTime":2717.299,"endTime":2717.909,"body":"Thanks"},{"speaker":"Greg Storey","startTime":2717.299,"endTime":2717.909,"body":"for having us."},{"speaker":"Brett Harned","startTime":2718.039,"endTime":2719.369,"body":"Thank you"},{"speaker":"Brett Harned","startTime":2718.039,"endTime":2719.369,"body":"so much for having us."},{"speaker":"Galen Low","startTime":2721.199,"endTime":2722.529,"body":"All right"},{"speaker":"Galen Low","startTime":2721.199,"endTime":2722.529,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2722.809,"endTime":2724.789,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2722.809,"endTime":2724.789,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2724.789,"endTime":2727.1090000000004,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":2724.789,"endTime":2727.1090000000004,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2727.3390000000004,"endTime":2728.329,"body":"come join our collective."},{"speaker":"Galen Low","startTime":2728.6090000000004,"endTime":2731.989,"body":"Head on over to"},{"speaker":"Galen Low","startTime":2728.6090000000004,"endTime":2731.989,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2732.009,"endTime":2732.549,"body":"to learn more."},{"speaker":"Galen Low","startTime":2732.9390000000003,"endTime":2734.969,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2732.9390000000003,"endTime":2734.969,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2734.989,"endTime":2737.8990000000003,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2734.989,"endTime":2737.8990000000003,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2738.1290000000004,"endTime":2739.829,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2738.1290000000004,"endTime":2739.829,"body":"thanks for listening."}]}