{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.020000000000003,"endTime":28.310000000000002,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.020000000000003,"endTime":28.310000000000002,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.32,"endTime":30.829,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.32,"endTime":30.829,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.080000000000002,"endTime":33.620000000000005,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.080000000000002,"endTime":33.620000000000005,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.64,"endTime":35.89,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.64,"endTime":35.89,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.89,"endTime":38.42,"body":"get connected, so that we can"},{"speaker":"Galen Low","startTime":35.89,"endTime":38.42,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.42,"endTime":40.07,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.38,"endTime":42.499,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.38,"endTime":42.499,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.499,"endTime":46.749,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":46.765,"endTime":50.015,"body":"Alright, today we're talking"},{"speaker":"Galen Low","startTime":46.765,"endTime":50.015,"body":"about the strategic purpose"},{"speaker":"Galen Low","startTime":50.015,"endTime":53.454,"body":"of projects and how to avoid"},{"speaker":"Galen Low","startTime":50.015,"endTime":53.454,"body":"that frustrating game of"},{"speaker":"Galen Low","startTime":53.475,"endTime":56.665,"body":"telephone where the project"},{"speaker":"Galen Low","startTime":53.475,"endTime":56.665,"body":"vision gets lost in translation"},{"speaker":"Galen Low","startTime":56.854,"endTime":59.505,"body":"somewhere between strategic"},{"speaker":"Galen Low","startTime":56.854,"endTime":59.505,"body":"planning and project delivery."},{"speaker":"Galen Low","startTime":59.755,"endTime":62.594,"body":"With me today is Stephanie"},{"speaker":"Galen Low","startTime":59.755,"endTime":62.594,"body":"Best, Managing Director at"},{"speaker":"Galen Low","startTime":62.594,"endTime":65.344,"body":"Greannmhar, an operations"},{"speaker":"Galen Low","startTime":62.594,"endTime":65.344,"body":"consultancy focused on making"},{"speaker":"Galen Low","startTime":65.344,"endTime":68.664,"body":"work better for people by"},{"speaker":"Galen Low","startTime":65.344,"endTime":68.664,"body":"removing roadblocks to success."},{"speaker":"Galen Low","startTime":68.894,"endTime":71.654,"body":"Stephanie, thanks for being here"},{"speaker":"Galen Low","startTime":68.894,"endTime":71.654,"body":"in the studio with me today."},{"speaker":"Stephanie Best","startTime":71.874,"endTime":72.955,"body":"Thank"},{"speaker":"Stephanie Best","startTime":71.874,"endTime":72.955,"body":"you so much, Galen."},{"speaker":"Stephanie Best","startTime":73.01400000000001,"endTime":74.604,"body":"It's really great to"},{"speaker":"Stephanie Best","startTime":73.01400000000001,"endTime":74.604,"body":"be here with you today."},{"speaker":"Stephanie Best","startTime":74.755,"endTime":75.604,"body":"Thanks for having me."},{"speaker":"Galen Low","startTime":75.935,"endTime":77.975,"body":"I'm excited to"},{"speaker":"Galen Low","startTime":75.935,"endTime":77.975,"body":"dive into this because the"},{"speaker":"Galen Low","startTime":77.975,"endTime":81.414,"body":"game of telephone on a project"},{"speaker":"Galen Low","startTime":77.975,"endTime":81.414,"body":"vision, it's something that"},{"speaker":"Galen Low","startTime":81.414,"endTime":82.564,"body":"I hear from everybody, right?"},{"speaker":"Galen Low","startTime":82.564,"endTime":85.324,"body":"I hear from executives Oh,"},{"speaker":"Galen Low","startTime":82.564,"endTime":85.324,"body":"like people don't get it."},{"speaker":"Galen Low","startTime":85.564,"endTime":86.315,"body":"I hear from teams."},{"speaker":"Galen Low","startTime":86.315,"endTime":87.905,"body":"They're like, why are"},{"speaker":"Galen Low","startTime":86.315,"endTime":87.905,"body":"we doing this project?"},{"speaker":"Galen Low","startTime":87.944,"endTime":89.345,"body":"I hear it on the delivery side."},{"speaker":"Galen Low","startTime":89.345,"endTime":91.065,"body":"They're like projects"},{"speaker":"Galen Low","startTime":89.345,"endTime":91.065,"body":"done, but like life is"},{"speaker":"Galen Low","startTime":91.065,"endTime":91.944,"body":"still somehow the same."},{"speaker":"Galen Low","startTime":91.944,"endTime":92.485,"body":"What happened?"},{"speaker":"Galen Low","startTime":92.765,"endTime":96.08500000000001,"body":"Somehow is like game of"},{"speaker":"Galen Low","startTime":92.765,"endTime":96.08500000000001,"body":"telephone, the vision"},{"speaker":"Galen Low","startTime":96.095,"endTime":98.584,"body":"the sort of purpose gets"},{"speaker":"Galen Low","startTime":96.095,"endTime":98.584,"body":"diluted along the way."},{"speaker":"Galen Low","startTime":98.58500000000001,"endTime":100.965,"body":"And that can have major"},{"speaker":"Galen Low","startTime":98.58500000000001,"endTime":100.965,"body":"impacts to businesses and"},{"speaker":"Galen Low","startTime":101.255,"endTime":104.325,"body":"other organizations, trying"},{"speaker":"Galen Low","startTime":101.255,"endTime":104.325,"body":"to make a change in the world."},{"speaker":"Galen Low","startTime":104.675,"endTime":106.705,"body":"I wanted to ask you this"},{"speaker":"Galen Low","startTime":104.675,"endTime":106.705,"body":"because you are somebody"},{"speaker":"Galen Low","startTime":106.895,"endTime":110.345,"body":"who does work a lot with"},{"speaker":"Galen Low","startTime":106.895,"endTime":110.345,"body":"executives and operations"},{"speaker":"Galen Low","startTime":110.345,"endTime":112.035,"body":"teams and project teams."},{"speaker":"Galen Low","startTime":112.055,"endTime":114.765,"body":"You've been a project manager"},{"speaker":"Galen Low","startTime":112.055,"endTime":114.765,"body":"in the past, a director"},{"speaker":"Galen Low","startTime":114.765,"endTime":117.035,"body":"of project management,"},{"speaker":"Galen Low","startTime":114.765,"endTime":117.035,"body":"operational lead, now you're"},{"speaker":"Galen Low","startTime":117.205,"endTime":119.145,"body":"consulting for the C-suite."},{"speaker":"Galen Low","startTime":119.575,"endTime":122.485,"body":"In your experience doing"},{"speaker":"Galen Low","startTime":119.575,"endTime":122.485,"body":"all of this, what is the"},{"speaker":"Galen Low","startTime":122.485,"endTime":124.725,"body":"difference between a project"},{"speaker":"Galen Low","startTime":122.485,"endTime":124.725,"body":"where the project team"},{"speaker":"Galen Low","startTime":124.735,"endTime":127.545,"body":"truly grasps the strategic"},{"speaker":"Galen Low","startTime":124.735,"endTime":127.545,"body":"purpose of the project?"},{"speaker":"Galen Low","startTime":127.895,"endTime":130.055,"body":"And a project where the"},{"speaker":"Galen Low","startTime":127.895,"endTime":130.055,"body":"project team just delivers"},{"speaker":"Galen Low","startTime":130.055,"endTime":130.695,"body":"against the scope?"},{"speaker":"Stephanie Best","startTime":130.985,"endTime":133.445,"body":"And what a great"},{"speaker":"Stephanie Best","startTime":130.985,"endTime":133.445,"body":"and important question too."},{"speaker":"Stephanie Best","startTime":133.445,"endTime":135.235,"body":"And it has so much to do"},{"speaker":"Stephanie Best","startTime":133.445,"endTime":135.235,"body":"with the culture of an"},{"speaker":"Stephanie Best","startTime":135.245,"endTime":138.14499999999998,"body":"organization that influences"},{"speaker":"Stephanie Best","startTime":135.245,"endTime":138.14499999999998,"body":"the what and how we work."},{"speaker":"Stephanie Best","startTime":138.535,"endTime":141.195,"body":"When a project team performs"},{"speaker":"Stephanie Best","startTime":138.535,"endTime":141.195,"body":"strategically, what you're"},{"speaker":"Stephanie Best","startTime":141.195,"endTime":144.14499999999998,"body":"looking for is they're"},{"speaker":"Stephanie Best","startTime":141.195,"endTime":144.14499999999998,"body":"delivering outcomes that"},{"speaker":"Stephanie Best","startTime":144.175,"endTime":147.805,"body":"are not only impactful, but"},{"speaker":"Stephanie Best","startTime":144.175,"endTime":147.805,"body":"also scalable, meaning the"},{"speaker":"Stephanie Best","startTime":147.805,"endTime":150.005,"body":"outcomes can accommodate"},{"speaker":"Stephanie Best","startTime":147.805,"endTime":150.005,"body":"the demands of growth."},{"speaker":"Stephanie Best","startTime":150.015,"endTime":153.355,"body":"So maybe that's an internal"},{"speaker":"Stephanie Best","startTime":150.015,"endTime":153.355,"body":"thing or maybe a long lasting"},{"speaker":"Stephanie Best","startTime":153.585,"endTime":155.075,"body":"product for your client, right?"},{"speaker":"Stephanie Best","startTime":155.445,"endTime":158.055,"body":"Fit for purpose and"},{"speaker":"Stephanie Best","startTime":155.445,"endTime":158.055,"body":"impactful and aligned"},{"speaker":"Stephanie Best","startTime":158.075,"endTime":159.485,"body":"with value and strategy."},{"speaker":"Stephanie Best","startTime":159.805,"endTime":161.355,"body":"They do this when they"},{"speaker":"Stephanie Best","startTime":159.805,"endTime":161.355,"body":"have an environment,"},{"speaker":"Stephanie Best","startTime":161.355,"endTime":164.635,"body":"which enables them to look"},{"speaker":"Stephanie Best","startTime":161.355,"endTime":164.635,"body":"beyond tasks and timelines."},{"speaker":"Stephanie Best","startTime":165.025,"endTime":168.215,"body":"And the environment actively"},{"speaker":"Stephanie Best","startTime":165.025,"endTime":168.215,"body":"encourages people to make"},{"speaker":"Stephanie Best","startTime":168.215,"endTime":170.555,"body":"decisions that align with"},{"speaker":"Stephanie Best","startTime":168.215,"endTime":170.555,"body":"the broader goals of the"},{"speaker":"Stephanie Best","startTime":170.555,"endTime":174.175,"body":"company and consistently look"},{"speaker":"Stephanie Best","startTime":170.555,"endTime":174.175,"body":"for ways to create value."},{"speaker":"Stephanie Best","startTime":174.215,"endTime":176.175,"body":"So they feel confident"},{"speaker":"Stephanie Best","startTime":174.215,"endTime":176.175,"body":"that they can speak up."},{"speaker":"Stephanie Best","startTime":176.185,"endTime":178.26500000000001,"body":"They feel like they can manage"},{"speaker":"Stephanie Best","startTime":176.185,"endTime":178.26500000000001,"body":"that they have access to"},{"speaker":"Stephanie Best","startTime":178.26500000000001,"endTime":179.675,"body":"these relationships, right?"},{"speaker":"Stephanie Best","startTime":180.135,"endTime":182.695,"body":"And so these teams are"},{"speaker":"Stephanie Best","startTime":180.135,"endTime":182.695,"body":"proactive and they're spotting"},{"speaker":"Stephanie Best","startTime":182.695,"endTime":185.445,"body":"potential issues early"},{"speaker":"Stephanie Best","startTime":182.695,"endTime":185.445,"body":"and proposing solutions."},{"speaker":"Stephanie Best","startTime":185.465,"endTime":189.865,"body":"So effectively they're agile and"},{"speaker":"Stephanie Best","startTime":185.465,"endTime":189.865,"body":"they are willing to challenge"},{"speaker":"Stephanie Best","startTime":189.865,"endTime":192.135,"body":"the original scope, which is"},{"speaker":"Stephanie Best","startTime":189.865,"endTime":192.135,"body":"a pretty scary thing for most"},{"speaker":"Stephanie Best","startTime":192.145,"endTime":194.76500000000001,"body":"traditional project managers"},{"speaker":"Stephanie Best","startTime":192.145,"endTime":194.76500000000001,"body":"and most time crunch project"},{"speaker":"Stephanie Best","startTime":194.76500000000001,"endTime":198.895,"body":"managers or agency project"},{"speaker":"Stephanie Best","startTime":194.76500000000001,"endTime":198.895,"body":"managers as well, see it all."},{"speaker":"Stephanie Best","startTime":199.255,"endTime":201.225,"body":"But they're invested"},{"speaker":"Stephanie Best","startTime":199.255,"endTime":201.225,"body":"in long-term success."},{"speaker":"Stephanie Best","startTime":201.245,"endTime":204.335,"body":"So whenever you could extract"},{"speaker":"Stephanie Best","startTime":201.245,"endTime":204.335,"body":"from that to distill down to"},{"speaker":"Stephanie Best","startTime":204.335,"endTime":208.365,"body":"what makes sense to where you"},{"speaker":"Stephanie Best","startTime":204.335,"endTime":208.365,"body":"are in your project career"},{"speaker":"Stephanie Best","startTime":208.395,"endTime":209.605,"body":"to be strategic, right?"},{"speaker":"Stephanie Best","startTime":209.855,"endTime":212.885,"body":"And they're delivering"},{"speaker":"Stephanie Best","startTime":209.855,"endTime":212.885,"body":"not just to get scope, but"},{"speaker":"Stephanie Best","startTime":212.885,"endTime":215.495,"body":"they are high performing,"},{"speaker":"Stephanie Best","startTime":212.885,"endTime":215.495,"body":"they're creating value."},{"speaker":"Stephanie Best","startTime":215.93,"endTime":218.4,"body":"So that's when a project"},{"speaker":"Stephanie Best","startTime":215.93,"endTime":218.4,"body":"team performs strategically."},{"speaker":"Stephanie Best","startTime":218.4,"endTime":221.28,"body":"And then symptoms of teams"},{"speaker":"Stephanie Best","startTime":218.4,"endTime":221.28,"body":"who are focused solely on"},{"speaker":"Stephanie Best","startTime":221.28,"endTime":224.52,"body":"hitting scope targets tend to"},{"speaker":"Stephanie Best","startTime":221.28,"endTime":224.52,"body":"operate in a more transactional"},{"speaker":"Stephanie Best","startTime":224.52,"endTime":225.67,"body":"mode, I find anyway."},{"speaker":"Stephanie Best","startTime":226.195,"endTime":228.665,"body":"So they may not have the"},{"speaker":"Stephanie Best","startTime":226.195,"endTime":228.665,"body":"flexibility and freedom"},{"speaker":"Stephanie Best","startTime":228.665,"endTime":231.675,"body":"to think strategically,"},{"speaker":"Stephanie Best","startTime":228.665,"endTime":231.675,"body":"and they may be overworked"},{"speaker":"Stephanie Best","startTime":231.695,"endTime":233.045,"body":"or time crunched, right?"},{"speaker":"Stephanie Best","startTime":233.045,"endTime":234.925,"body":"They're just trying to"},{"speaker":"Stephanie Best","startTime":233.045,"endTime":234.925,"body":"say, okay, here are the"},{"speaker":"Stephanie Best","startTime":234.925,"endTime":236.405,"body":"client deliverables check."},{"speaker":"Stephanie Best","startTime":236.645,"endTime":238.625,"body":"They asked for this, we"},{"speaker":"Stephanie Best","startTime":236.645,"endTime":238.625,"body":"delivered this, right?"},{"speaker":"Stephanie Best","startTime":238.985,"endTime":241.685,"body":"So they may view changes"},{"speaker":"Stephanie Best","startTime":238.985,"endTime":241.685,"body":"as scope creep rather than"},{"speaker":"Stephanie Best","startTime":241.725,"endTime":244.705,"body":"value add opportunities to be"},{"speaker":"Stephanie Best","startTime":241.725,"endTime":244.705,"body":"flexible and accommodating."},{"speaker":"Stephanie Best","startTime":244.985,"endTime":247.88,"body":"And that's not always the"},{"speaker":"Stephanie Best","startTime":244.985,"endTime":247.88,"body":"case, but they also limit their"},{"speaker":"Stephanie Best","startTime":247.88,"endTime":250.6,"body":"flexibility and responsiveness"},{"speaker":"Stephanie Best","startTime":247.88,"endTime":250.6,"body":"as needs evolve, and that"},{"speaker":"Stephanie Best","startTime":250.6,"endTime":254.39000000000001,"body":"can be for scope focus"},{"speaker":"Stephanie Best","startTime":250.6,"endTime":254.39000000000001,"body":"or environmental factors."},{"speaker":"Stephanie Best","startTime":254.77,"endTime":257.84000000000003,"body":"And while they may deliver"},{"speaker":"Stephanie Best","startTime":254.77,"endTime":257.84000000000003,"body":"on time and within budget,"},{"speaker":"Stephanie Best","startTime":257.84000000000003,"endTime":260.91999999999996,"body":"the final result often"},{"speaker":"Stephanie Best","startTime":257.84000000000003,"endTime":260.91999999999996,"body":"misses the scope target."},{"speaker":"Stephanie Best","startTime":261.225,"endTime":264.895,"body":"We forget how much things change"},{"speaker":"Stephanie Best","startTime":261.225,"endTime":264.895,"body":"each and every day, and when we"},{"speaker":"Stephanie Best","startTime":264.905,"endTime":268.825,"body":"cannot stop to adapt the scope"},{"speaker":"Stephanie Best","startTime":264.905,"endTime":268.825,"body":"to align with new value drivers,"},{"speaker":"Stephanie Best","startTime":268.875,"endTime":272.495,"body":"the product often fails short in"},{"speaker":"Stephanie Best","startTime":268.875,"endTime":272.495,"body":"a traditional product setting,"},{"speaker":"Stephanie Best","startTime":272.735,"endTime":275.345,"body":"failing to connect with the"},{"speaker":"Stephanie Best","startTime":272.735,"endTime":275.345,"body":"organization's strategic goals,"},{"speaker":"Stephanie Best","startTime":275.345,"endTime":277.595,"body":"and leaving value on the table."},{"speaker":"Stephanie Best","startTime":277.605,"endTime":281.6,"body":"However, one way to avoid"},{"speaker":"Stephanie Best","startTime":277.605,"endTime":281.6,"body":"this, it's when an organization"},{"speaker":"Stephanie Best","startTime":281.86,"endTime":285.61,"body":"cannot change its crunch culture"},{"speaker":"Stephanie Best","startTime":281.86,"endTime":285.61,"body":"off the hop is adopting an"},{"speaker":"Stephanie Best","startTime":285.62,"endTime":288.85,"body":"agile approach or hybrid agile"},{"speaker":"Stephanie Best","startTime":285.62,"endTime":288.85,"body":"approach as much as possible"},{"speaker":"Stephanie Best","startTime":288.85,"endTime":291.90999999999997,"body":"and just, planting the seeds"},{"speaker":"Stephanie Best","startTime":288.85,"endTime":291.90999999999997,"body":"of, how we can work better and"},{"speaker":"Stephanie Best","startTime":291.90999999999997,"endTime":294.73,"body":"smarter and how it benefits"},{"speaker":"Stephanie Best","startTime":291.90999999999997,"endTime":294.73,"body":"the client and the company."},{"speaker":"Stephanie Best","startTime":295.16999999999996,"endTime":296.67999999999995,"body":"So, those are my two cents."},{"speaker":"Galen Low","startTime":297.09000000000003,"endTime":297.75,"body":"It's"},{"speaker":"Galen Low","startTime":297.09000000000003,"endTime":297.75,"body":"really interesting."},{"speaker":"Galen Low","startTime":297.75,"endTime":298.48,"body":"I want to dig in there."},{"speaker":"Galen Low","startTime":298.48,"endTime":301.23,"body":"I want to dig into the Agile"},{"speaker":"Galen Low","startTime":298.48,"endTime":301.23,"body":"thing because like in some of my"},{"speaker":"Galen Low","startTime":301.23,"endTime":304.53999999999996,"body":"recent conversations with other"},{"speaker":"Galen Low","startTime":301.23,"endTime":304.53999999999996,"body":"folks in my community, Agile is"},{"speaker":"Galen Low","startTime":304.53999999999996,"endTime":305.88,"body":"such a loaded word now, right?"},{"speaker":"Galen Low","startTime":305.88,"endTime":307.02,"body":"Because it's an approach."},{"speaker":"Galen Low","startTime":307.07000000000005,"endTime":309.40999999999997,"body":"It's got all these frameworks"},{"speaker":"Galen Low","startTime":307.07000000000005,"endTime":309.40999999999997,"body":"that are considered Agile"},{"speaker":"Galen Low","startTime":309.72,"endTime":311.89,"body":"sort of methodologies,"},{"speaker":"Galen Low","startTime":309.72,"endTime":311.89,"body":"and what have you."},{"speaker":"Galen Low","startTime":312.34000000000003,"endTime":315.24,"body":"But I think what's interesting"},{"speaker":"Galen Low","startTime":312.34000000000003,"endTime":315.24,"body":"is when you come back to"},{"speaker":"Galen Low","startTime":315.28999999999996,"endTime":319.22,"body":"what some might say are agile"},{"speaker":"Galen Low","startTime":315.28999999999996,"endTime":319.22,"body":"principles around whatever"},{"speaker":"Galen Low","startTime":319.22,"endTime":321.39,"body":"people over process and"},{"speaker":"Galen Low","startTime":319.22,"endTime":321.39,"body":"like having conversations."},{"speaker":"Galen Low","startTime":321.40999999999997,"endTime":324.15999999999997,"body":"And what I found really"},{"speaker":"Galen Low","startTime":321.40999999999997,"endTime":324.15999999999997,"body":"interesting about your take on"},{"speaker":"Galen Low","startTime":324.15999999999997,"endTime":328.255,"body":"agile is this sort of iterating"},{"speaker":"Galen Low","startTime":324.15999999999997,"endTime":328.255,"body":"through a conversation so"},{"speaker":"Galen Low","startTime":328.255,"endTime":331.06500000000005,"body":"that a) the conversations"},{"speaker":"Galen Low","startTime":328.255,"endTime":331.06500000000005,"body":"are happening in the context"},{"speaker":"Galen Low","startTime":331.06500000000005,"endTime":333.475,"body":"of the vision, and b)"},{"speaker":"Galen Low","startTime":331.06500000000005,"endTime":333.475,"body":"decisions are being made in"},{"speaker":"Galen Low","startTime":333.475,"endTime":334.58500000000004,"body":"the context of the vision."},{"speaker":"Galen Low","startTime":334.91499999999996,"endTime":337.41499999999996,"body":"And what I found really"},{"speaker":"Galen Low","startTime":334.91499999999996,"endTime":337.41499999999996,"body":"interesting about it was like,"},{"speaker":"Galen Low","startTime":337.83500000000004,"endTime":341.41499999999996,"body":"there's this middle layer"},{"speaker":"Galen Low","startTime":337.83500000000004,"endTime":341.41499999999996,"body":"that's sometimes driven by fear,"},{"speaker":"Galen Low","startTime":341.634,"endTime":343.87,"body":"which creates one or the other."},{"speaker":"Galen Low","startTime":344.09000000000003,"endTime":346.65,"body":"So it's I don't want you"},{"speaker":"Galen Low","startTime":344.09000000000003,"endTime":346.65,"body":"to make decisions and make"},{"speaker":"Galen Low","startTime":346.65,"endTime":347.82000000000005,"body":"suggestions about scope."},{"speaker":"Galen Low","startTime":347.82000000000005,"endTime":350.17999999999995,"body":"I just need to deliver these"},{"speaker":"Galen Low","startTime":347.82000000000005,"endTime":350.17999999999995,"body":"things by whatever day."},{"speaker":"Galen Low","startTime":350.17999999999995,"endTime":351.98,"body":"And maybe that's the project"},{"speaker":"Galen Low","startTime":350.17999999999995,"endTime":351.98,"body":"manager and maybe it's"},{"speaker":"Galen Low","startTime":352.13,"endTime":354.19000000000005,"body":"some other stakeholder"},{"speaker":"Galen Low","startTime":352.13,"endTime":354.19000000000005,"body":"within the mix saying no."},{"speaker":"Galen Low","startTime":354.24,"endTime":355.98,"body":"I don't want you to"},{"speaker":"Galen Low","startTime":354.24,"endTime":355.98,"body":"think outside the box."},{"speaker":"Galen Low","startTime":355.98,"endTime":357.14,"body":"Please don't think"},{"speaker":"Galen Low","startTime":355.98,"endTime":357.14,"body":"outside the box."},{"speaker":"Galen Low","startTime":357.16999999999996,"endTime":359.49,"body":"And then suddenly the"},{"speaker":"Galen Low","startTime":357.16999999999996,"endTime":359.49,"body":"conversations are, how can we"},{"speaker":"Galen Low","startTime":359.49,"endTime":360.75,"body":"get this done within a box?"},{"speaker":"Galen Low","startTime":361.13,"endTime":364.12,"body":"And decisions are based on"},{"speaker":"Galen Low","startTime":361.13,"endTime":364.12,"body":"how can we critical path"},{"speaker":"Galen Low","startTime":364.12,"endTime":365.44000000000005,"body":"our way within this box?"},{"speaker":"Galen Low","startTime":365.84000000000003,"endTime":367.29999999999995,"body":"And the conversation"},{"speaker":"Galen Low","startTime":365.84000000000003,"endTime":367.29999999999995,"body":"just shifts, right?"},{"speaker":"Galen Low","startTime":367.29999999999995,"endTime":370.1,"body":"The decisions shift, the"},{"speaker":"Galen Low","startTime":367.29999999999995,"endTime":370.1,"body":"empowerment shifts versus the"},{"speaker":"Galen Low","startTime":370.1,"endTime":372.78999999999996,"body":"other thing, which is probably"},{"speaker":"Galen Low","startTime":370.1,"endTime":372.78999999999996,"body":"really scary for people."},{"speaker":"Galen Low","startTime":373.0,"endTime":375.69000000000005,"body":"And I understand why, but"},{"speaker":"Galen Low","startTime":373.0,"endTime":375.69000000000005,"body":"to be like, cool, I'm going"},{"speaker":"Galen Low","startTime":375.69000000000005,"endTime":378.33000000000004,"body":"to share the vision with you"},{"speaker":"Galen Low","startTime":375.69000000000005,"endTime":378.33000000000004,"body":"and let's have conversations"},{"speaker":"Galen Low","startTime":378.33000000000004,"endTime":381.19000000000005,"body":"and make decisions about the"},{"speaker":"Galen Low","startTime":378.33000000000004,"endTime":381.19000000000005,"body":"vision, not about the execution."},{"speaker":"Galen Low","startTime":381.62,"endTime":384.99,"body":"And yes, maybe that's"},{"speaker":"Galen Low","startTime":381.62,"endTime":384.99,"body":"going to end up in a lot of"},{"speaker":"Galen Low","startTime":385.07000000000005,"endTime":387.6,"body":"uncomfortable conversations"},{"speaker":"Galen Low","startTime":385.07000000000005,"endTime":387.6,"body":"about, we should be doing this"},{"speaker":"Galen Low","startTime":387.63,"endTime":389.15,"body":"if our goal is to do this."},{"speaker":"Galen Low","startTime":389.38,"endTime":391.02,"body":"And we're like whoa, we"},{"speaker":"Galen Low","startTime":389.38,"endTime":391.02,"body":"don't have budget for that."},{"speaker":"Galen Low","startTime":391.02,"endTime":393.84000000000003,"body":"Or no, that's not part of this"},{"speaker":"Galen Low","startTime":391.02,"endTime":393.84000000000003,"body":"other thing that it plugs into."},{"speaker":"Galen Low","startTime":394.15999999999997,"endTime":396.36,"body":"But at least the"},{"speaker":"Galen Low","startTime":394.15999999999997,"endTime":396.36,"body":"conversation is about that."},{"speaker":"Galen Low","startTime":396.755,"endTime":399.895,"body":"And not about, should this"},{"speaker":"Galen Low","startTime":396.755,"endTime":399.895,"body":"take two days or four days?"},{"speaker":"Galen Low","startTime":400.265,"endTime":401.905,"body":"We're doing it anyways,"},{"speaker":"Galen Low","startTime":400.265,"endTime":401.905,"body":"because it says it here"},{"speaker":"Galen Low","startTime":401.905,"endTime":403.16499999999996,"body":"on the paper paper."},{"speaker":"Stephanie Best","startTime":404.03499999999997,"endTime":405.29499999999996,"body":"Oh, mighty paper."},{"speaker":"Stephanie Best","startTime":405.375,"endTime":405.58500000000004,"body":"Yeah."},{"speaker":"Galen Low","startTime":406.615,"endTime":408.30499999999995,"body":"On the screen"},{"speaker":"Galen Low","startTime":406.615,"endTime":408.30499999999995,"body":"in the project management"},{"speaker":"Galen Low","startTime":408.31500000000005,"endTime":409.16499999999996,"body":"tool or whatever."},{"speaker":"Galen Low","startTime":409.385,"endTime":412.17499999999995,"body":"But I love that sort of like"},{"speaker":"Galen Low","startTime":409.385,"endTime":412.17499999999995,"body":"the tie in the tie back into"},{"speaker":"Galen Low","startTime":412.17499999999995,"endTime":415.54499999999996,"body":"like agile, not Oh, please"},{"speaker":"Galen Low","startTime":412.17499999999995,"endTime":415.54499999999996,"body":"high performance, this"},{"speaker":"Galen Low","startTime":415.54499999999996,"endTime":416.595,"body":"is sprints and that's it."},{"speaker":"Galen Low","startTime":416.625,"endTime":420.20000000000005,"body":"But agile is in, if we're"},{"speaker":"Galen Low","startTime":416.625,"endTime":420.20000000000005,"body":"empowering people to be high"},{"speaker":"Galen Low","startTime":420.20000000000005,"endTime":422.78,"body":"performing, what it means"},{"speaker":"Galen Low","startTime":420.20000000000005,"endTime":422.78,"body":"is empowering them to have"},{"speaker":"Galen Low","startTime":422.78,"endTime":426.16999999999996,"body":"the right conversations, to"},{"speaker":"Galen Low","startTime":422.78,"endTime":426.16999999999996,"body":"make decisions about what"},{"speaker":"Galen Low","startTime":426.16999999999996,"endTime":428.34000000000003,"body":"they know of the project's"},{"speaker":"Galen Low","startTime":426.16999999999996,"endTime":428.34000000000003,"body":"goals and purpose, and"},{"speaker":"Galen Low","startTime":428.34000000000003,"endTime":429.40999999999997,"body":"to ask questions, really."},{"speaker":"Galen Low","startTime":430.32000000000005,"endTime":433.05999999999995,"body":"So that the delivery is"},{"speaker":"Galen Low","startTime":430.32000000000005,"endTime":433.05999999999995,"body":"against the goals, not against"},{"speaker":"Galen Low","startTime":433.14,"endTime":434.14,"body":"a bunch of assumptions."},{"speaker":"Galen Low","startTime":434.53999999999996,"endTime":436.42999999999995,"body":"Probably written down"},{"speaker":"Galen Low","startTime":434.53999999999996,"endTime":436.42999999999995,"body":"when we knew the least"},{"speaker":"Galen Low","startTime":436.47,"endTime":437.24,"body":"about the project."},{"speaker":"Galen Low","startTime":437.62,"endTime":439.4,"body":"The start of the project,"},{"speaker":"Galen Low","startTime":437.62,"endTime":439.4,"body":"here's what we're going to do."},{"speaker":"Galen Low","startTime":439.4,"endTime":440.78999999999996,"body":"We're going to do"},{"speaker":"Galen Low","startTime":439.4,"endTime":440.78999999999996,"body":"these 20 things."},{"speaker":"Galen Low","startTime":441.07000000000005,"endTime":443.33000000000004,"body":"And then like day two,"},{"speaker":"Galen Low","startTime":441.07000000000005,"endTime":443.33000000000004,"body":"you're like, here's the 22"},{"speaker":"Galen Low","startTime":443.33000000000004,"endTime":443.94000000000005,"body":"things we're going to do."},{"speaker":"Galen Low","startTime":443.94000000000005,"endTime":447.4,"body":"We've removed four and we added,"},{"speaker":"Galen Low","startTime":443.94000000000005,"endTime":447.4,"body":"six more because everything"},{"speaker":"Galen Low","startTime":447.4,"endTime":448.48,"body":"changes along the way."},{"speaker":"Galen Low","startTime":448.77,"endTime":450.70000000000005,"body":"And we need to be having"},{"speaker":"Galen Low","startTime":448.77,"endTime":450.70000000000005,"body":"conversations and dialogue"},{"speaker":"Galen Low","startTime":450.77,"endTime":454.13,"body":"in order to keep it pointed"},{"speaker":"Galen Low","startTime":450.77,"endTime":454.13,"body":"where it's meant to be pointed."},{"speaker":"Stephanie Best","startTime":454.38,"endTime":455.11,"body":"I think so."},{"speaker":"Stephanie Best","startTime":455.45500000000004,"endTime":457.865,"body":"And I really loved what you said"},{"speaker":"Stephanie Best","startTime":455.45500000000004,"endTime":457.865,"body":"about that healthy layer of like"},{"speaker":"Stephanie Best","startTime":457.96500000000003,"endTime":460.245,"body":"tension, sometimes not healthy,"},{"speaker":"Stephanie Best","startTime":457.96500000000003,"endTime":460.245,"body":"there is a layer of tension"},{"speaker":"Stephanie Best","startTime":460.255,"endTime":464.235,"body":"or fear, when we're trying to"},{"speaker":"Stephanie Best","startTime":460.255,"endTime":464.235,"body":"negotiate, this is strategic,"},{"speaker":"Stephanie Best","startTime":464.235,"endTime":465.595,"body":"is this value adding, right?"},{"speaker":"Stephanie Best","startTime":466.06500000000005,"endTime":469.355,"body":"And if we really want to speak"},{"speaker":"Stephanie Best","startTime":466.06500000000005,"endTime":469.355,"body":"up, but we don't really feel"},{"speaker":"Stephanie Best","startTime":469.375,"endTime":471.82500000000005,"body":"that, it's the right time"},{"speaker":"Stephanie Best","startTime":469.375,"endTime":471.82500000000005,"body":"think about the relevance,"},{"speaker":"Stephanie Best","startTime":472.475,"endTime":474.46500000000003,"body":"think about having those one"},{"speaker":"Stephanie Best","startTime":472.475,"endTime":474.46500000000003,"body":"on ones with your manager."},{"speaker":"Stephanie Best","startTime":474.9,"endTime":477.22,"body":"If you manage a client"},{"speaker":"Stephanie Best","startTime":474.9,"endTime":477.22,"body":"relationship, ask them"},{"speaker":"Stephanie Best","startTime":477.22,"endTime":479.32000000000005,"body":"about how they're feeling"},{"speaker":"Stephanie Best","startTime":477.22,"endTime":479.32000000000005,"body":"about keeping the pulse on"},{"speaker":"Stephanie Best","startTime":479.32000000000005,"endTime":481.55999999999995,"body":"things changing within their"},{"speaker":"Stephanie Best","startTime":479.32000000000005,"endTime":481.55999999999995,"body":"market position and within"},{"speaker":"Stephanie Best","startTime":481.55999999999995,"endTime":482.92999999999995,"body":"their organization, right?"},{"speaker":"Stephanie Best","startTime":483.20000000000005,"endTime":485.51,"body":"It doesn't have to be"},{"speaker":"Stephanie Best","startTime":483.20000000000005,"endTime":485.51,"body":"really time consuming"},{"speaker":"Stephanie Best","startTime":485.51,"endTime":487.0,"body":"strategy conversations."},{"speaker":"Stephanie Best","startTime":487.29999999999995,"endTime":490.14,"body":"It's just about being curious"},{"speaker":"Stephanie Best","startTime":487.29999999999995,"endTime":490.14,"body":"and having the relationship."},{"speaker":"Stephanie Best","startTime":490.17999999999995,"endTime":493.03999999999996,"body":"And that gives you so much"},{"speaker":"Stephanie Best","startTime":490.17999999999995,"endTime":493.03999999999996,"body":"more information, because"},{"speaker":"Stephanie Best","startTime":493.19000000000005,"endTime":496.24,"body":"your fingers on the pulse and"},{"speaker":"Stephanie Best","startTime":493.19000000000005,"endTime":496.24,"body":"then you can adapt, because,"},{"speaker":"Stephanie Best","startTime":496.54999999999995,"endTime":498.41999999999996,"body":"there's a lot of different"},{"speaker":"Stephanie Best","startTime":496.54999999999995,"endTime":498.41999999999996,"body":"mechanisms at work that"},{"speaker":"Stephanie Best","startTime":498.41999999999996,"endTime":499.34000000000003,"body":"you can be flexible with."},{"speaker":"Stephanie Best","startTime":499.39,"endTime":500.13,"body":"So, yeah."},{"speaker":"Galen Low","startTime":500.33000000000004,"endTime":501.77,"body":"What about"},{"speaker":"Galen Low","startTime":500.33000000000004,"endTime":501.77,"body":"work cultures where"},{"speaker":"Galen Low","startTime":502.03,"endTime":503.17999999999995,"body":"asking questions is weird?"},{"speaker":"Galen Low","startTime":503.85,"endTime":506.12,"body":"You're like, I'm going"},{"speaker":"Galen Low","startTime":503.85,"endTime":506.12,"body":"to ask, okay, but what is"},{"speaker":"Galen Low","startTime":506.12,"endTime":507.64,"body":"the purpose of this thing?"},{"speaker":"Galen Low","startTime":507.96000000000004,"endTime":510.65999999999997,"body":"And culturally the person on"},{"speaker":"Galen Low","startTime":507.96000000000004,"endTime":510.65999999999997,"body":"the receiving end is going to be"},{"speaker":"Galen Low","startTime":510.65999999999997,"endTime":513.33,"body":"like, why aren't you just doing"},{"speaker":"Galen Low","startTime":510.65999999999997,"endTime":513.33,"body":"the thing I told you to do?"},{"speaker":"Stephanie Best","startTime":513.569,"endTime":514.009,"body":"Yeah."},{"speaker":"Stephanie Best","startTime":514.01,"endTime":516.14,"body":"Like it's really"},{"speaker":"Stephanie Best","startTime":514.01,"endTime":516.14,"body":"hierarchical, right?"},{"speaker":"Galen Low","startTime":516.34,"endTime":516.64,"body":"Yeah."},{"speaker":"Stephanie Best","startTime":516.74,"endTime":517.78,"body":"It's"},{"speaker":"Stephanie Best","startTime":516.74,"endTime":517.78,"body":"pretty strict and there's"},{"speaker":"Stephanie Best","startTime":517.78,"endTime":518.74,"body":"not a lot of flexibility."},{"speaker":"Stephanie Best","startTime":518.76,"endTime":522.63,"body":"It's okay, yes, here are the"},{"speaker":"Stephanie Best","startTime":518.76,"endTime":522.63,"body":"outputs that we would like you"},{"speaker":"Stephanie Best","startTime":522.64,"endTime":525.6,"body":"to deliver and please deliver"},{"speaker":"Stephanie Best","startTime":522.64,"endTime":525.6,"body":"them and don't bother me with"},{"speaker":"Stephanie Best","startTime":525.6,"endTime":528.79,"body":"your questions, cause my vision"},{"speaker":"Stephanie Best","startTime":525.6,"endTime":528.79,"body":"of success as your leader"},{"speaker":"Stephanie Best","startTime":529.1,"endTime":531.0,"body":"is for you to do what I say."},{"speaker":"Stephanie Best","startTime":531.04,"endTime":534.9599999999999,"body":"And so that's really tricky, and"},{"speaker":"Stephanie Best","startTime":531.04,"endTime":534.9599999999999,"body":"worked in large firms where it"},{"speaker":"Stephanie Best","startTime":534.97,"endTime":536.8299999999999,"body":"really is designed like that."},{"speaker":"Stephanie Best","startTime":537.17,"endTime":539.3199999999999,"body":"If you're a small nimble"},{"speaker":"Stephanie Best","startTime":537.17,"endTime":539.3199999999999,"body":"team, it's the opposite."},{"speaker":"Stephanie Best","startTime":539.3199999999999,"endTime":543.9649999999999,"body":"But if you're any multinational"},{"speaker":"Stephanie Best","startTime":539.3199999999999,"endTime":543.9649999999999,"body":"large firm, you're expected to"},{"speaker":"Stephanie Best","startTime":544.025,"endTime":545.4549999999999,"body":"produce those outputs, right?"},{"speaker":"Stephanie Best","startTime":545.475,"endTime":547.785,"body":"And I'm using the word"},{"speaker":"Stephanie Best","startTime":545.475,"endTime":547.785,"body":"output instead of outcomes"},{"speaker":"Stephanie Best","startTime":547.8149999999999,"endTime":548.875,"body":"very intentionally."},{"speaker":"Stephanie Best","startTime":549.245,"endTime":553.175,"body":"So I'd say, yes, show up, do the"},{"speaker":"Stephanie Best","startTime":549.245,"endTime":553.175,"body":"work and produce those outcomes."},{"speaker":"Stephanie Best","startTime":553.175,"endTime":555.7239999999999,"body":"And then when you have the"},{"speaker":"Stephanie Best","startTime":553.175,"endTime":555.7239999999999,"body":"opportunity to present them or"},{"speaker":"Stephanie Best","startTime":555.7239999999999,"endTime":559.564,"body":"deliver them to your management"},{"speaker":"Stephanie Best","startTime":555.7239999999999,"endTime":559.564,"body":"or to the client, make sure that"},{"speaker":"Stephanie Best","startTime":559.5649999999999,"endTime":562.1039999999999,"body":"you're booking some time for"},{"speaker":"Stephanie Best","startTime":559.5649999999999,"endTime":562.1039999999999,"body":"a sidebar to say, Hey, I had"},{"speaker":"Stephanie Best","startTime":562.1039999999999,"endTime":564.4839999999999,"body":"some really important questions"},{"speaker":"Stephanie Best","startTime":562.1039999999999,"endTime":564.4839999999999,"body":"about all of this stuff."},{"speaker":"Stephanie Best","startTime":564.534,"endTime":565.9649999999999,"body":"I love the work"},{"speaker":"Stephanie Best","startTime":564.534,"endTime":565.9649999999999,"body":"that we're doing."},{"speaker":"Stephanie Best","startTime":565.9649999999999,"endTime":569.9449999999999,"body":"I think it's very impactful"},{"speaker":"Stephanie Best","startTime":565.9649999999999,"endTime":569.9449999999999,"body":"and then insert questions"},{"speaker":"Stephanie Best","startTime":569.9449999999999,"endTime":573.259,"body":"about strategy or insert"},{"speaker":"Stephanie Best","startTime":569.9449999999999,"endTime":573.259,"body":"questions about just how"},{"speaker":"Stephanie Best","startTime":573.259,"endTime":574.649,"body":"can we add more value?"},{"speaker":"Stephanie Best","startTime":574.659,"endTime":576.299,"body":"Like I saw some"},{"speaker":"Stephanie Best","startTime":574.659,"endTime":576.299,"body":"opportunities for this and"},{"speaker":"Stephanie Best","startTime":576.299,"endTime":577.679,"body":"I want your perspective."},{"speaker":"Stephanie Best","startTime":578.019,"endTime":580.6089999999999,"body":"So get people to give you"},{"speaker":"Stephanie Best","startTime":578.019,"endTime":580.6089999999999,"body":"the answers by feeding"},{"speaker":"Stephanie Best","startTime":580.6089999999999,"endTime":581.409,"body":"them the answers in a way."},{"speaker":"Galen Low","startTime":581.8589999999999,"endTime":582.2099999999999,"body":"Yes."},{"speaker":"Galen Low","startTime":582.269,"endTime":582.3589999999999,"body":"Yeah."},{"speaker":"Stephanie Best","startTime":582.639,"endTime":583.939,"body":"Make your"},{"speaker":"Stephanie Best","startTime":582.639,"endTime":583.939,"body":"boss look good and feel"},{"speaker":"Stephanie Best","startTime":583.949,"endTime":585.0889999999999,"body":"comfortable essentially."},{"speaker":"Stephanie Best","startTime":585.199,"endTime":587.639,"body":"And if you're in a culture like"},{"speaker":"Stephanie Best","startTime":585.199,"endTime":587.639,"body":"that, you'd have to be able"},{"speaker":"Stephanie Best","startTime":587.639,"endTime":589.9789999999999,"body":"to manage that relationship"},{"speaker":"Stephanie Best","startTime":587.639,"endTime":589.9789999999999,"body":"strategically as well."},{"speaker":"Galen Low","startTime":590.15,"endTime":590.5989999999999,"body":"I like that."},{"speaker":"Galen Low","startTime":590.5989999999999,"endTime":593.93,"body":"How can I add more value framing"},{"speaker":"Galen Low","startTime":590.5989999999999,"endTime":593.93,"body":"and even tying it back to what"},{"speaker":"Galen Low","startTime":593.93,"endTime":594.999,"body":"you said initially, right?"},{"speaker":"Galen Low","startTime":594.999,"endTime":598.305,"body":"Like what is the benefit of"},{"speaker":"Galen Low","startTime":594.999,"endTime":598.305,"body":"someone having these questions"},{"speaker":"Galen Low","startTime":598.305,"endTime":601.2149999999999,"body":"answered or having more context,"},{"speaker":"Galen Low","startTime":598.305,"endTime":601.2149999999999,"body":"it's probably going to lead"},{"speaker":"Galen Low","startTime":601.2149999999999,"endTime":602.994,"body":"into higher performance."},{"speaker":"Galen Low","startTime":603.295,"endTime":606.624,"body":"And it will probably also lead"},{"speaker":"Galen Low","startTime":603.295,"endTime":606.624,"body":"to uncomfortable conversations"},{"speaker":"Galen Low","startTime":606.624,"endTime":607.884,"body":"or like more like debates."},{"speaker":"Galen Low","startTime":608.2049999999999,"endTime":610.954,"body":"But I think when you can"},{"speaker":"Galen Low","startTime":608.2049999999999,"endTime":610.954,"body":"frame it as there's going"},{"speaker":"Galen Low","startTime":610.9549999999999,"endTime":612.204,"body":"to be an ROI on this, right?"},{"speaker":"Galen Low","startTime":612.424,"endTime":614.504,"body":"We're going to be having"},{"speaker":"Galen Low","startTime":612.424,"endTime":614.504,"body":"those conversations and my"},{"speaker":"Galen Low","startTime":614.504,"endTime":615.485,"body":"work is going to be better."},{"speaker":"Galen Low","startTime":615.674,"endTime":618.045,"body":"And again, it will be"},{"speaker":"Galen Low","startTime":615.674,"endTime":618.045,"body":"delivering outcomes,"},{"speaker":"Galen Low","startTime":618.275,"endTime":619.305,"body":"not just like an output."},{"speaker":"Galen Low","startTime":619.75,"endTime":621.35,"body":"And that's like the"},{"speaker":"Galen Low","startTime":619.75,"endTime":621.35,"body":"case to be made."},{"speaker":"Galen Low","startTime":621.42,"endTime":623.51,"body":"And yeah, maybe that pitch"},{"speaker":"Galen Low","startTime":621.42,"endTime":623.51,"body":"won't work for everybody"},{"speaker":"Galen Low","startTime":623.51,"endTime":624.31,"body":"in every work culture."},{"speaker":"Galen Low","startTime":624.31,"endTime":625.67,"body":"But I think that's the framing."},{"speaker":"Galen Low","startTime":625.67,"endTime":627.9499999999999,"body":"Not, I'm not trying to be a"},{"speaker":"Galen Low","startTime":625.67,"endTime":627.9499999999999,"body":"nag and get in the way and"},{"speaker":"Galen Low","startTime":627.9499999999999,"endTime":630.04,"body":"ask questions and interrogate"},{"speaker":"Galen Low","startTime":627.9499999999999,"endTime":630.04,"body":"all these decisions that were"},{"speaker":"Galen Low","startTime":630.04,"endTime":633.14,"body":"made by your bosses and your"},{"speaker":"Galen Low","startTime":630.04,"endTime":633.14,"body":"boss's bosses, eight months ago."},{"speaker":"Galen Low","startTime":633.4399999999999,"endTime":634.509,"body":"I just want to understand."},{"speaker":"Galen Low","startTime":634.5889999999999,"endTime":636.78,"body":"I just want to understand"},{"speaker":"Galen Low","startTime":634.5889999999999,"endTime":636.78,"body":"because I will do better"},{"speaker":"Galen Low","startTime":636.999,"endTime":638.0989999999999,"body":"if I understand better."},{"speaker":"Stephanie Best","startTime":638.2389999999999,"endTime":639.9399999999999,"body":"If I'm more"},{"speaker":"Stephanie Best","startTime":638.2389999999999,"endTime":639.9399999999999,"body":"aligned with your vision."},{"speaker":"Galen Low","startTime":640.009,"endTime":640.56,"body":"There you go,"},{"speaker":"Stephanie Best","startTime":640.6089999999999,"endTime":642.03,"body":"so all of"},{"speaker":"Stephanie Best","startTime":640.6089999999999,"endTime":642.03,"body":"those little things and"},{"speaker":"Stephanie Best","startTime":642.03,"endTime":644.53,"body":"temper your expectations"},{"speaker":"Stephanie Best","startTime":642.03,"endTime":644.53,"body":"because you can't change a"},{"speaker":"Stephanie Best","startTime":644.54,"endTime":647.3299999999999,"body":"huge multinational firm with"},{"speaker":"Stephanie Best","startTime":644.54,"endTime":647.3299999999999,"body":"a few of these strategically"},{"speaker":"Stephanie Best","startTime":647.3399999999999,"endTime":648.6899999999999,"body":"challenging questions, right?"},{"speaker":"Stephanie Best","startTime":648.9689999999999,"endTime":653.209,"body":"It takes years of effort"},{"speaker":"Stephanie Best","startTime":648.9689999999999,"endTime":653.209,"body":"and navigation and just"},{"speaker":"Stephanie Best","startTime":653.2099999999999,"endTime":654.43,"body":"slowly picking away at it."},{"speaker":"Stephanie Best","startTime":654.43,"endTime":656.4499999999999,"body":"And then by then you'll"},{"speaker":"Stephanie Best","startTime":654.43,"endTime":656.4499999999999,"body":"probably become an entrepreneur."},{"speaker":"Galen Low","startTime":657.7389999999999,"endTime":659.31,"body":"Well, it's"},{"speaker":"Galen Low","startTime":657.7389999999999,"endTime":659.31,"body":"like tempering is the"},{"speaker":"Galen Low","startTime":659.31,"endTime":663.06,"body":"right sort of word there"},{"speaker":"Galen Low","startTime":659.31,"endTime":663.06,"body":"because I think sometimes"},{"speaker":"Galen Low","startTime":663.06,"endTime":664.36,"body":"people operate in extremes."},{"speaker":"Galen Low","startTime":664.36,"endTime":666.6899999999999,"body":"They're like, I'm just going to"},{"speaker":"Galen Low","startTime":664.36,"endTime":666.6899999999999,"body":"put my head down and do my work."},{"speaker":"Galen Low","startTime":667.02,"endTime":669.43,"body":"Or I'm going to wake up one"},{"speaker":"Galen Low","startTime":667.02,"endTime":669.43,"body":"day and I'm going to try and"},{"speaker":"Galen Low","startTime":669.43,"endTime":672.62,"body":"run the business now, please,"},{"speaker":"Galen Low","startTime":669.43,"endTime":672.62,"body":"because I think I can do more"},{"speaker":"Galen Low","startTime":672.62,"endTime":674.75,"body":"than just keep my head down and"},{"speaker":"Galen Low","startTime":672.62,"endTime":674.75,"body":"be like, there's somewhere in"},{"speaker":"Galen Low","startTime":674.75,"endTime":677.49,"body":"between and it's a journey, it's"},{"speaker":"Galen Low","startTime":674.75,"endTime":677.49,"body":"not like suddenly you're going"},{"speaker":"Galen Low","startTime":677.49,"endTime":679.11,"body":"to be calling all the shots."},{"speaker":"Galen Low","startTime":679.29,"endTime":680.99,"body":"You yourself have to be"},{"speaker":"Galen Low","startTime":679.29,"endTime":680.99,"body":"that person who's asking"},{"speaker":"Galen Low","startTime":680.99,"endTime":683.999,"body":"questions to understand,"},{"speaker":"Galen Low","startTime":680.99,"endTime":683.999,"body":"not to change course."},{"speaker":"Stephanie Best","startTime":684.1899999999999,"endTime":685.01,"body":"Absolutely."},{"speaker":"Galen Low","startTime":685.209,"endTime":686.76,"body":"But I wanted to"},{"speaker":"Galen Low","startTime":685.209,"endTime":686.76,"body":"come back to the alignment"},{"speaker":"Galen Low","startTime":686.76,"endTime":689.0899999999999,"body":"thing because you just"},{"speaker":"Galen Low","startTime":686.76,"endTime":689.0899999999999,"body":"see it everywhere, right?"},{"speaker":"Galen Low","startTime":689.15,"endTime":691.85,"body":"I mean, alignment is"},{"speaker":"Galen Low","startTime":689.15,"endTime":691.85,"body":"becoming a loaded word."},{"speaker":"Galen Low","startTime":692.1999999999999,"endTime":694.02,"body":"It is still descriptive,"},{"speaker":"Galen Low","startTime":692.1999999999999,"endTime":694.02,"body":"but it's becoming loaded"},{"speaker":"Galen Low","startTime":694.02,"endTime":695.509,"body":"because we're like, Oh, we"},{"speaker":"Galen Low","startTime":694.02,"endTime":695.509,"body":"need to get aligned and then"},{"speaker":"Galen Low","startTime":695.509,"endTime":696.17,"body":"everything will be great."},{"speaker":"Galen Low","startTime":696.17,"endTime":696.78,"body":"Blah, blah, blah, blah, blah."},{"speaker":"Galen Low","startTime":697.119,"endTime":701.52,"body":"But sometimes it's not"},{"speaker":"Galen Low","startTime":697.119,"endTime":701.52,"body":"the alignment necessarily."},{"speaker":"Galen Low","startTime":701.54,"endTime":705.7049999999999,"body":"It's like that conveying"},{"speaker":"Galen Low","startTime":701.54,"endTime":705.7049999999999,"body":"a vision accurately and"},{"speaker":"Galen Low","startTime":705.7049999999999,"endTime":709.4549999999999,"body":"precisely across many people"},{"speaker":"Galen Low","startTime":705.7049999999999,"endTime":709.4549999999999,"body":"to drive alignment, right?"},{"speaker":"Galen Low","startTime":709.525,"endTime":712.805,"body":"Getting aligned isn't,"},{"speaker":"Galen Low","startTime":709.525,"endTime":712.805,"body":"it's easier said than done."},{"speaker":"Galen Low","startTime":713.135,"endTime":716.685,"body":"And I think about things"},{"speaker":"Galen Low","startTime":713.135,"endTime":716.685,"body":"like strategic planning and"},{"speaker":"Galen Low","startTime":716.9449999999999,"endTime":720.0849999999999,"body":"how some of these things get"},{"speaker":"Galen Low","startTime":716.9449999999999,"endTime":720.0849999999999,"body":"mistranslated along the way."},{"speaker":"Galen Low","startTime":720.0849999999999,"endTime":722.245,"body":"And finally the project's"},{"speaker":"Galen Low","startTime":720.0849999999999,"endTime":722.245,"body":"wrapping up and they're like,"},{"speaker":"Galen Low","startTime":722.535,"endTime":723.86,"body":"Did we achieve the goal?"},{"speaker":"Galen Low","startTime":723.86,"endTime":725.52,"body":"And we're like, not really."},{"speaker":"Galen Low","startTime":727.61,"endTime":729.75,"body":"In your opinion, why is it"},{"speaker":"Galen Low","startTime":727.61,"endTime":729.75,"body":"such a game of telephone"},{"speaker":"Galen Low","startTime":729.75,"endTime":732.6899999999999,"body":"trying to communicate the"},{"speaker":"Galen Low","startTime":729.75,"endTime":732.6899999999999,"body":"vision for an initiative from"},{"speaker":"Galen Low","startTime":732.6899999999999,"endTime":736.23,"body":"the executive office or from"},{"speaker":"Galen Low","startTime":732.6899999999999,"endTime":736.23,"body":"strategic planning to the"},{"speaker":"Galen Low","startTime":736.27,"endTime":737.78,"body":"program and project level?"},{"speaker":"Stephanie Best","startTime":738.06,"endTime":738.6999999999999,"body":"Absolutely."},{"speaker":"Stephanie Best","startTime":738.72,"endTime":740.49,"body":"Well, what an important"},{"speaker":"Stephanie Best","startTime":738.72,"endTime":740.49,"body":"and powerful question too."},{"speaker":"Stephanie Best","startTime":740.49,"endTime":742.4599999999999,"body":"We're really uncovering"},{"speaker":"Stephanie Best","startTime":740.49,"endTime":742.4599999999999,"body":"like the big stuff today."},{"speaker":"Stephanie Best","startTime":742.75,"endTime":745.2099999999999,"body":"It's so important to ask that"},{"speaker":"Stephanie Best","startTime":742.75,"endTime":745.2099999999999,"body":"question, and I think it's"},{"speaker":"Stephanie Best","startTime":745.2099999999999,"endTime":748.9499999999999,"body":"about, how the structure of"},{"speaker":"Stephanie Best","startTime":745.2099999999999,"endTime":748.9499999999999,"body":"an organization, is culture"},{"speaker":"Stephanie Best","startTime":748.9499999999999,"endTime":752.0799999999999,"body":"and how communication flows"},{"speaker":"Stephanie Best","startTime":748.9499999999999,"endTime":752.0799999999999,"body":"from organization too, so you"},{"speaker":"Stephanie Best","startTime":752.0799999999999,"endTime":754.51,"body":"can get curious about how it's"},{"speaker":"Stephanie Best","startTime":752.0799999999999,"endTime":754.51,"body":"designed and get to know it and"},{"speaker":"Stephanie Best","startTime":754.51,"endTime":757.05,"body":"then find your opportunities"},{"speaker":"Stephanie Best","startTime":754.51,"endTime":757.05,"body":"to elevate communication."},{"speaker":"Stephanie Best","startTime":757.3399999999999,"endTime":760.17,"body":"But why is it such a game of"},{"speaker":"Stephanie Best","startTime":757.3399999999999,"endTime":760.17,"body":"telephone and why is it so"},{"speaker":"Stephanie Best","startTime":760.17,"endTime":761.81,"body":"difficult to achieve alignment?"},{"speaker":"Stephanie Best","startTime":761.81,"endTime":763.47,"body":"I do have a thought for that."},{"speaker":"Stephanie Best","startTime":763.8349999999999,"endTime":766.5749999999999,"body":"And I really do think that"},{"speaker":"Stephanie Best","startTime":763.8349999999999,"endTime":766.5749999999999,"body":"communicating a vision from"},{"speaker":"Stephanie Best","startTime":766.8349999999999,"endTime":770.535,"body":"the executive office to the"},{"speaker":"Stephanie Best","startTime":766.8349999999999,"endTime":770.535,"body":"program and project levels often"},{"speaker":"Stephanie Best","startTime":770.535,"endTime":773.625,"body":"feels like a game of telephone"},{"speaker":"Stephanie Best","startTime":770.535,"endTime":773.625,"body":"because we aren't great at"},{"speaker":"Stephanie Best","startTime":773.625,"endTime":778.005,"body":"translating vision into strategy"},{"speaker":"Stephanie Best","startTime":773.625,"endTime":778.005,"body":"into the various roles at each"},{"speaker":"Stephanie Best","startTime":778.015,"endTime":779.5649999999999,"body":"layer of the organization."},{"speaker":"Stephanie Best","startTime":779.8349999999999,"endTime":782.9449999999999,"body":"How do we take that and make"},{"speaker":"Stephanie Best","startTime":779.8349999999999,"endTime":782.9449999999999,"body":"something so broad and big"},{"speaker":"Stephanie Best","startTime":782.9449999999999,"endTime":787.2149999999999,"body":"picture and relevant to people"},{"speaker":"Stephanie Best","startTime":782.9449999999999,"endTime":787.2149999999999,"body":"who are really in the day to"},{"speaker":"Stephanie Best","startTime":787.2149999999999,"endTime":788.735,"body":"day in the thick of it, right?"},{"speaker":"Stephanie Best","startTime":788.745,"endTime":791.505,"body":"Who maybe are doing those"},{"speaker":"Stephanie Best","startTime":788.745,"endTime":791.505,"body":"micro tasks that roll"},{"speaker":"Stephanie Best","startTime":791.505,"endTime":792.635,"body":"up to vision, right?"},{"speaker":"Stephanie Best","startTime":792.665,"endTime":794.7149999999999,"body":"And are we assuring that"},{"speaker":"Stephanie Best","startTime":792.665,"endTime":794.7149999999999,"body":"they roll up to vision?"},{"speaker":"Stephanie Best","startTime":794.765,"endTime":798.665,"body":"So, at the executive level,"},{"speaker":"Stephanie Best","startTime":794.765,"endTime":798.665,"body":"a vision is usually framed"},{"speaker":"Stephanie Best","startTime":798.675,"endTime":801.995,"body":"in broad strategic terms,"},{"speaker":"Stephanie Best","startTime":798.675,"endTime":801.995,"body":"focusing on long term goals"},{"speaker":"Stephanie Best","startTime":801.995,"endTime":803.165,"body":"and high level impacts."},{"speaker":"Stephanie Best","startTime":803.495,"endTime":806.5749999999999,"body":"However, as that vision is"},{"speaker":"Stephanie Best","startTime":803.495,"endTime":806.5749999999999,"body":"translated throughout the"},{"speaker":"Stephanie Best","startTime":806.5749999999999,"endTime":810.275,"body":"organization, the focus often"},{"speaker":"Stephanie Best","startTime":806.5749999999999,"endTime":810.275,"body":"shifts towards deliverables,"},{"speaker":"Stephanie Best","startTime":810.275,"endTime":813.175,"body":"deadlines, and gets tied up in"},{"speaker":"Stephanie Best","startTime":810.275,"endTime":813.175,"body":"the weeds, like work about work."},{"speaker":"Stephanie Best","startTime":813.5649999999999,"endTime":814.645,"body":"Should this meeting be an email?"},{"speaker":"Stephanie Best","startTime":814.915,"endTime":817.2049999999999,"body":"All of those little things,"},{"speaker":"Stephanie Best","startTime":814.915,"endTime":817.2049999999999,"body":"we get caught up in a bit"},{"speaker":"Stephanie Best","startTime":817.2049999999999,"endTime":820.645,"body":"of this bureaucracy and"},{"speaker":"Stephanie Best","startTime":817.2049999999999,"endTime":820.645,"body":"some operations, right?"},{"speaker":"Stephanie Best","startTime":820.935,"endTime":824.785,"body":"So one way to overcome this"},{"speaker":"Stephanie Best","startTime":820.935,"endTime":824.785,"body":"as an organization is through"},{"speaker":"Stephanie Best","startTime":824.805,"endTime":827.925,"body":"value stream mapping and"},{"speaker":"Stephanie Best","startTime":824.805,"endTime":827.925,"body":"optimizing the system in a way"},{"speaker":"Stephanie Best","startTime":827.925,"endTime":829.4449999999999,"body":"that is aligned with strategy."},{"speaker":"Stephanie Best","startTime":829.78,"endTime":832.35,"body":"So this is a very important"},{"speaker":"Stephanie Best","startTime":829.78,"endTime":832.35,"body":"strategic endeavor."},{"speaker":"Stephanie Best","startTime":832.35,"endTime":835.63,"body":"So this empowers people"},{"speaker":"Stephanie Best","startTime":832.35,"endTime":835.63,"body":"to do their best work."},{"speaker":"Stephanie Best","startTime":835.9599999999999,"endTime":838.98,"body":"So if you do your value"},{"speaker":"Stephanie Best","startTime":835.9599999999999,"endTime":838.98,"body":"stream mapping, you understand"},{"speaker":"Stephanie Best","startTime":838.98,"endTime":841.52,"body":"how you're delivering value"},{"speaker":"Stephanie Best","startTime":838.98,"endTime":841.52,"body":"from point A to point Z,"},{"speaker":"Stephanie Best","startTime":841.73,"endTime":843.15,"body":"within your firm, right?"},{"speaker":"Stephanie Best","startTime":843.35,"endTime":845.5,"body":"And you can then"},{"speaker":"Stephanie Best","startTime":843.35,"endTime":845.5,"body":"align roles with that."},{"speaker":"Stephanie Best","startTime":845.75,"endTime":847.76,"body":"But at the business unit"},{"speaker":"Stephanie Best","startTime":845.75,"endTime":847.76,"body":"level, if you're a manager"},{"speaker":"Stephanie Best","startTime":847.76,"endTime":850.01,"body":"and you're managing a"},{"speaker":"Stephanie Best","startTime":847.76,"endTime":850.01,"body":"business unit, I have found"},{"speaker":"Stephanie Best","startTime":850.01,"endTime":853.1999999999999,"body":"that like those RACI project"},{"speaker":"Stephanie Best","startTime":850.01,"endTime":853.1999999999999,"body":"management exercises help."},{"speaker":"Stephanie Best","startTime":853.52,"endTime":856.18,"body":"You like the roles and"},{"speaker":"Stephanie Best","startTime":853.52,"endTime":856.18,"body":"responsibility chart index,"},{"speaker":"Stephanie Best","startTime":856.48,"endTime":860.22,"body":"like they help you provide"},{"speaker":"Stephanie Best","startTime":856.48,"endTime":860.22,"body":"people with strategic goals."},{"speaker":"Stephanie Best","startTime":860.5849999999999,"endTime":863.355,"body":"And they come up with KPIs"},{"speaker":"Stephanie Best","startTime":860.5849999999999,"endTime":863.355,"body":"related to the services,"},{"speaker":"Stephanie Best","startTime":863.395,"endTime":866.685,"body":"related to their business"},{"speaker":"Stephanie Best","startTime":863.395,"endTime":866.685,"body":"units, and it directly"},{"speaker":"Stephanie Best","startTime":866.685,"endTime":870.275,"body":"links each role to these key"},{"speaker":"Stephanie Best","startTime":866.685,"endTime":870.275,"body":"performance indicators that"},{"speaker":"Stephanie Best","startTime":870.275,"endTime":872.2049999999999,"body":"supports the broader objective."},{"speaker":"Stephanie Best","startTime":872.235,"endTime":875.2149999999999,"body":"So you'll hear me talk about"},{"speaker":"Stephanie Best","startTime":872.235,"endTime":875.2149999999999,"body":"this probably like a broken"},{"speaker":"Stephanie Best","startTime":875.2149999999999,"endTime":878.6,"body":"record, but setting targets"},{"speaker":"Stephanie Best","startTime":875.2149999999999,"endTime":878.6,"body":"with timelines associated with"},{"speaker":"Stephanie Best","startTime":878.6,"endTime":880.78,"body":"strategic KPIs is game changing."},{"speaker":"Stephanie Best","startTime":881.0899999999999,"endTime":882.8299999999999,"body":"And the biggest"},{"speaker":"Stephanie Best","startTime":881.0899999999999,"endTime":882.8299999999999,"body":"challenge is culture."},{"speaker":"Stephanie Best","startTime":882.8299999999999,"endTime":885.56,"body":"So can you do this in a"},{"speaker":"Stephanie Best","startTime":882.8299999999999,"endTime":885.56,"body":"way where people will be"},{"speaker":"Stephanie Best","startTime":885.56,"endTime":887.03,"body":"effective and efficient?"},{"speaker":"Stephanie Best","startTime":887.04,"endTime":890.35,"body":"So as an organization,"},{"speaker":"Stephanie Best","startTime":887.04,"endTime":890.35,"body":"you can think, okay, well,"},{"speaker":"Stephanie Best","startTime":890.36,"endTime":892.39,"body":"we would everyone to be"},{"speaker":"Stephanie Best","startTime":890.36,"endTime":892.39,"body":"value aligned because we"},{"speaker":"Stephanie Best","startTime":892.39,"endTime":894.0899999999999,"body":"want to succeed as a firm."},{"speaker":"Stephanie Best","startTime":894.42,"endTime":897.61,"body":"So do your value stream"},{"speaker":"Stephanie Best","startTime":894.42,"endTime":897.61,"body":"mapping and really understand"},{"speaker":"Stephanie Best","startTime":897.61,"endTime":901.03,"body":"how to optimize everybody's"},{"speaker":"Stephanie Best","startTime":897.61,"endTime":901.03,"body":"role in the organization."},{"speaker":"Stephanie Best","startTime":901.3199999999999,"endTime":903.89,"body":"If you're a manager and you"},{"speaker":"Stephanie Best","startTime":901.3199999999999,"endTime":903.89,"body":"don't quite have the opportunity"},{"speaker":"Stephanie Best","startTime":903.89,"endTime":907.23,"body":"to look at the entire system,"},{"speaker":"Stephanie Best","startTime":903.89,"endTime":907.23,"body":"look at your systems within"},{"speaker":"Stephanie Best","startTime":907.23,"endTime":908.4,"body":"your business unit, right?"},{"speaker":"Stephanie Best","startTime":908.74,"endTime":911.38,"body":"And understand, okay, I have"},{"speaker":"Stephanie Best","startTime":908.74,"endTime":911.38,"body":"these strategic objectives"},{"speaker":"Stephanie Best","startTime":911.38,"endTime":914.28,"body":"from my leadership, and I'm"},{"speaker":"Stephanie Best","startTime":911.38,"endTime":914.28,"body":"going to distill them down"},{"speaker":"Stephanie Best","startTime":914.29,"endTime":917.9399999999999,"body":"to my team and give them"},{"speaker":"Stephanie Best","startTime":914.29,"endTime":917.9399999999999,"body":"key performance metrics."},{"speaker":"Stephanie Best","startTime":918.28,"endTime":920.56,"body":"That their roles are"},{"speaker":"Stephanie Best","startTime":918.28,"endTime":920.56,"body":"related to strategy and"},{"speaker":"Stephanie Best","startTime":920.5699999999999,"endTime":921.62,"body":"tie it all in together."},{"speaker":"Galen Low","startTime":921.91,"endTime":924.29,"body":"In your world, who"},{"speaker":"Galen Low","startTime":921.91,"endTime":924.29,"body":"owns value stream mapping?"},{"speaker":"Galen Low","startTime":924.29,"endTime":926.11,"body":"Because it's funny, it's one"},{"speaker":"Galen Low","startTime":924.29,"endTime":926.11,"body":"of those things where I'm"},{"speaker":"Galen Low","startTime":926.11,"endTime":929.28,"body":"like, it gets talked about in"},{"speaker":"Galen Low","startTime":926.11,"endTime":929.28,"body":"textbooks and other sort of"},{"speaker":"Galen Low","startTime":929.49,"endTime":931.66,"body":"capsules of knowledge and you're"},{"speaker":"Galen Low","startTime":929.49,"endTime":931.66,"body":"like, okay, that sounds great."},{"speaker":"Galen Low","startTime":931.67,"endTime":932.5899999999999,"body":"Like that's amazing."},{"speaker":"Stephanie Best","startTime":932.78,"endTime":933.25,"body":"Theoretically."},{"speaker":"Galen Low","startTime":933.25,"endTime":934.66,"body":"It's a"},{"speaker":"Galen Low","startTime":933.25,"endTime":934.66,"body":"good idea in theory."},{"speaker":"Galen Low","startTime":934.66,"endTime":934.89,"body":"Yeah."},{"speaker":"Galen Low","startTime":934.89,"endTime":936.73,"body":"But how does it"},{"speaker":"Galen Low","startTime":934.89,"endTime":936.73,"body":"actually all happen?"},{"speaker":"Galen Low","startTime":936.77,"endTime":938.52,"body":"And I'm picturing"},{"speaker":"Galen Low","startTime":936.77,"endTime":938.52,"body":"like translating is I"},{"speaker":"Galen Low","startTime":938.53,"endTime":939.159,"body":"think the right word."},{"speaker":"Galen Low","startTime":939.16,"endTime":942.4,"body":"You use the word translating"},{"speaker":"Galen Low","startTime":939.16,"endTime":942.4,"body":"because the folks in the"},{"speaker":"Galen Low","startTime":942.4,"endTime":944.5,"body":"executive office or the folks"},{"speaker":"Galen Low","startTime":942.4,"endTime":944.5,"body":"doing strategic planning"},{"speaker":"Galen Low","startTime":944.79,"endTime":946.5,"body":"might just be speaking"},{"speaker":"Galen Low","startTime":944.79,"endTime":946.5,"body":"a different language or"},{"speaker":"Galen Low","startTime":946.5,"endTime":948.4499999999999,"body":"like looking at everything"},{"speaker":"Galen Low","startTime":946.5,"endTime":948.4499999999999,"body":"through a different lens."},{"speaker":"Galen Low","startTime":948.6999999999999,"endTime":950.1999999999999,"body":"And if I'm picking up what"},{"speaker":"Galen Low","startTime":948.6999999999999,"endTime":950.1999999999999,"body":"you're putting down, it's"},{"speaker":"Galen Low","startTime":950.1999999999999,"endTime":953.05,"body":"like the value stream, the"},{"speaker":"Galen Low","startTime":950.1999999999999,"endTime":953.05,"body":"mapping can start there."},{"speaker":"Galen Low","startTime":953.43,"endTime":956.42,"body":"But the folks like who"},{"speaker":"Galen Low","startTime":953.43,"endTime":956.42,"body":"are in the C-suite or the"},{"speaker":"Galen Low","startTime":956.42,"endTime":959.99,"body":"executives, like these"},{"speaker":"Galen Low","startTime":956.42,"endTime":959.99,"body":"leaders might not understand"},{"speaker":"Galen Low","startTime":960.1999999999999,"endTime":962.66,"body":"what happens at the ground"},{"speaker":"Galen Low","startTime":960.1999999999999,"endTime":962.66,"body":"level enough to do the full"},{"speaker":"Galen Low","startTime":962.67,"endTime":964.12,"body":"value stream map themselves."},{"speaker":"Galen Low","startTime":964.3,"endTime":965.41,"body":"They've got to hand it off."},{"speaker":"Galen Low","startTime":965.4399999999999,"endTime":967.3399999999999,"body":"And then there's a layer of"},{"speaker":"Galen Low","startTime":965.4399999999999,"endTime":967.3399999999999,"body":"middle managers who need to"},{"speaker":"Galen Low","startTime":967.38,"endTime":969.9499999999999,"body":"understand what the strategic"},{"speaker":"Galen Low","startTime":967.38,"endTime":969.9499999999999,"body":"objectives are and translate"},{"speaker":"Galen Low","startTime":969.99,"endTime":972.38,"body":"that into, time sensitive KPIs."},{"speaker":"Galen Low","startTime":972.675,"endTime":974.935,"body":"And then it needs to"},{"speaker":"Galen Low","startTime":972.675,"endTime":974.935,"body":"translate down, but like"},{"speaker":"Galen Low","startTime":974.935,"endTime":978.035,"body":"the whole sort of mapping,"},{"speaker":"Galen Low","startTime":974.935,"endTime":978.035,"body":"like who's the owner there?"},{"speaker":"Galen Low","startTime":978.045,"endTime":980.235,"body":"Who is Hey guys, we really"},{"speaker":"Galen Low","startTime":978.045,"endTime":980.235,"body":"need to make sure that"},{"speaker":"Galen Low","startTime":980.235,"endTime":981.875,"body":"this is getting mapped"},{"speaker":"Galen Low","startTime":980.235,"endTime":981.875,"body":"all the way through."},{"speaker":"Stephanie Best","startTime":982.014,"endTime":983.8149999999999,"body":"Yeah,"},{"speaker":"Stephanie Best","startTime":982.014,"endTime":983.8149999999999,"body":"it depends on your why."},{"speaker":"Stephanie Best","startTime":984.125,"endTime":985.625,"body":"Why are you doing the"},{"speaker":"Stephanie Best","startTime":984.125,"endTime":985.625,"body":"value stream mapping?"},{"speaker":"Stephanie Best","startTime":985.634,"endTime":986.655,"body":"And who is your audience?"},{"speaker":"Stephanie Best","startTime":986.8349999999999,"endTime":987.874,"body":"Who is it relevant to?"},{"speaker":"Stephanie Best","startTime":987.915,"endTime":991.615,"body":"So is the entire firm"},{"speaker":"Stephanie Best","startTime":987.915,"endTime":991.615,"body":"suffering to make a profit?"},{"speaker":"Stephanie Best","startTime":991.9549999999999,"endTime":994.615,"body":"Or do you have a few broken"},{"speaker":"Stephanie Best","startTime":991.9549999999999,"endTime":994.615,"body":"processes that you need to"},{"speaker":"Stephanie Best","startTime":994.615,"endTime":997.5749999999999,"body":"optimize so that people have"},{"speaker":"Stephanie Best","startTime":994.615,"endTime":997.5749999999999,"body":"meaningful careers, right?"},{"speaker":"Stephanie Best","startTime":997.5849999999999,"endTime":998.4449999999999,"body":"So it depends on your why."},{"speaker":"Stephanie Best","startTime":998.525,"endTime":999.765,"body":"It's a really"},{"speaker":"Stephanie Best","startTime":998.525,"endTime":999.765,"body":"important question."},{"speaker":"Stephanie Best","startTime":999.995,"endTime":1002.894,"body":"But typically value stream"},{"speaker":"Stephanie Best","startTime":999.995,"endTime":1002.894,"body":"mapping is really good"},{"speaker":"Stephanie Best","startTime":1002.895,"endTime":1006.0849999999999,"body":"for a medium to large size"},{"speaker":"Stephanie Best","startTime":1002.895,"endTime":1006.0849999999999,"body":"firm at the C-suite level."},{"speaker":"Stephanie Best","startTime":1006.0849999999999,"endTime":1009.375,"body":"And hopefully your ops"},{"speaker":"Stephanie Best","startTime":1006.0849999999999,"endTime":1009.375,"body":"executives will be running"},{"speaker":"Stephanie Best","startTime":1009.375,"endTime":1012.745,"body":"with that, or you can hire"},{"speaker":"Stephanie Best","startTime":1009.375,"endTime":1012.745,"body":"someone like me to run the"},{"speaker":"Stephanie Best","startTime":1012.755,"endTime":1015.535,"body":"organization through an"},{"speaker":"Stephanie Best","startTime":1012.755,"endTime":1015.535,"body":"exercise like that as well."},{"speaker":"Stephanie Best","startTime":1015.8149999999999,"endTime":1018.035,"body":"But it is an exercise"},{"speaker":"Stephanie Best","startTime":1015.8149999999999,"endTime":1018.035,"body":"and it can take a few"},{"speaker":"Stephanie Best","startTime":1018.035,"endTime":1019.135,"body":"months to get through it."},{"speaker":"Stephanie Best","startTime":1019.365,"endTime":1021.8349999999999,"body":"But who holds the keys"},{"speaker":"Stephanie Best","startTime":1019.365,"endTime":1021.8349999999999,"body":"really is on your why you're"},{"speaker":"Stephanie Best","startTime":1021.8349999999999,"endTime":1024.935,"body":"doing it and the scope"},{"speaker":"Stephanie Best","startTime":1021.8349999999999,"endTime":1024.935,"body":"and scale of it, right?"},{"speaker":"Stephanie Best","startTime":1024.945,"endTime":1027.195,"body":"So if you're doing it"},{"speaker":"Stephanie Best","startTime":1024.945,"endTime":1027.195,"body":"for your firm, it's"},{"speaker":"Stephanie Best","startTime":1027.195,"endTime":1028.175,"body":"definitely the C-suite."},{"speaker":"Stephanie Best","startTime":1028.194,"endTime":1030.425,"body":"And I think typically it"},{"speaker":"Stephanie Best","startTime":1028.194,"endTime":1030.425,"body":"should always be the C-suite"},{"speaker":"Stephanie Best","startTime":1030.445,"endTime":1032.955,"body":"because they understand,"},{"speaker":"Stephanie Best","startTime":1030.445,"endTime":1032.955,"body":"okay, well, here are the"},{"speaker":"Stephanie Best","startTime":1032.965,"endTime":1035.115,"body":"big blocks, right, of value."},{"speaker":"Stephanie Best","startTime":1035.125,"endTime":1036.925,"body":"What are the things that"},{"speaker":"Stephanie Best","startTime":1035.125,"endTime":1036.925,"body":"it has to go through in"},{"speaker":"Stephanie Best","startTime":1036.925,"endTime":1037.845,"body":"order to deliver value?"},{"speaker":"Stephanie Best","startTime":1038.125,"endTime":1040.175,"body":"And then cross check"},{"speaker":"Stephanie Best","startTime":1038.125,"endTime":1040.175,"body":"that with surveys and,"},{"speaker":"Stephanie Best","startTime":1040.305,"endTime":1041.895,"body":"management feedback, right?"},{"speaker":"Stephanie Best","startTime":1041.9950000000001,"endTime":1044.305,"body":"And really get people"},{"speaker":"Stephanie Best","startTime":1041.9950000000001,"endTime":1044.305,"body":"involved because you're right."},{"speaker":"Stephanie Best","startTime":1044.325,"endTime":1047.495,"body":"If you don't have boots on the"},{"speaker":"Stephanie Best","startTime":1044.325,"endTime":1047.495,"body":"ground, like mailroom up, you"},{"speaker":"Stephanie Best","startTime":1047.495,"endTime":1049.805,"body":"won't understand the nuance of"},{"speaker":"Stephanie Best","startTime":1047.495,"endTime":1049.805,"body":"value being delivered through"},{"speaker":"Stephanie Best","startTime":1049.805,"endTime":1052.195,"body":"such a complicated organization."},{"speaker":"Stephanie Best","startTime":1052.245,"endTime":1054.785,"body":"Which is why there's different"},{"speaker":"Stephanie Best","startTime":1052.245,"endTime":1054.785,"body":"tools and techniques built"},{"speaker":"Stephanie Best","startTime":1054.805,"endTime":1059.155,"body":"into DAVSIC or value stream"},{"speaker":"Stephanie Best","startTime":1054.805,"endTime":1059.155,"body":"mapping techniques to get"},{"speaker":"Stephanie Best","startTime":1059.155,"endTime":1061.725,"body":"those perspectives in there"},{"speaker":"Stephanie Best","startTime":1059.155,"endTime":1061.725,"body":"within, a relevant scope."},{"speaker":"Stephanie Best","startTime":1062.035,"endTime":1064.305,"body":"But yes, I think it depends"},{"speaker":"Stephanie Best","startTime":1062.035,"endTime":1064.305,"body":"on why, long story short."},{"speaker":"Galen Low","startTime":1064.535,"endTime":1066.545,"body":"I really like that,"},{"speaker":"Galen Low","startTime":1064.535,"endTime":1066.545,"body":"like like having a sort of"},{"speaker":"Galen Low","startTime":1066.565,"endTime":1069.495,"body":"ambassador or custodian of the"},{"speaker":"Galen Low","startTime":1066.565,"endTime":1069.495,"body":"value stream mapping, someone,"},{"speaker":"Galen Low","startTime":1069.495,"endTime":1072.365,"body":"who knows what they're doing"},{"speaker":"Galen Low","startTime":1069.495,"endTime":1072.365,"body":"and can walk along at all"},{"speaker":"Galen Low","startTime":1072.365,"endTime":1074.205,"body":"levels of the organization."},{"speaker":"Galen Low","startTime":1074.485,"endTime":1077.475,"body":"And I wonder if we could take an"},{"speaker":"Galen Low","startTime":1074.485,"endTime":1077.475,"body":"example of an organization who"},{"speaker":"Galen Low","startTime":1077.825,"endTime":1080.985,"body":"probably isn't in a position to"},{"speaker":"Galen Low","startTime":1077.825,"endTime":1080.985,"body":"bring on someone like yourself"},{"speaker":"Galen Low","startTime":1080.985,"endTime":1084.465,"body":"to own this and they've got to"},{"speaker":"Galen Low","startTime":1080.985,"endTime":1084.465,"body":"distribute it across their team."},{"speaker":"Galen Low","startTime":1084.815,"endTime":1086.645,"body":"Let's take the profitability"},{"speaker":"Galen Low","startTime":1084.815,"endTime":1086.645,"body":"one, because I think it"},{"speaker":"Galen Low","startTime":1086.645,"endTime":1087.815,"body":"is timely and relevant."},{"speaker":"Galen Low","startTime":1087.835,"endTime":1089.635,"body":"Like I think a lot of"},{"speaker":"Galen Low","startTime":1087.835,"endTime":1089.635,"body":"organizations are trying to"},{"speaker":"Galen Low","startTime":1089.635,"endTime":1092.155,"body":"do more with less, if you've"},{"speaker":"Galen Low","startTime":1089.635,"endTime":1092.155,"body":"got inflation and everything."},{"speaker":"Galen Low","startTime":1092.355,"endTime":1094.595,"body":"So I'm picturing and"},{"speaker":"Galen Low","startTime":1092.355,"endTime":1094.595,"body":"keep me honest here."},{"speaker":"Galen Low","startTime":1094.965,"endTime":1097.395,"body":"I'm like, I'm picturing, okay,"},{"speaker":"Galen Low","startTime":1094.965,"endTime":1097.395,"body":"we're doing strategic planning."},{"speaker":"Galen Low","startTime":1097.625,"endTime":1099.2749999999999,"body":"Our margins are"},{"speaker":"Galen Low","startTime":1097.625,"endTime":1099.2749999999999,"body":"being eaten into."},{"speaker":"Galen Low","startTime":1099.475,"endTime":1101.065,"body":"We're not as profitable"},{"speaker":"Galen Low","startTime":1099.475,"endTime":1101.065,"body":"as a business."},{"speaker":"Galen Low","startTime":1101.075,"endTime":1102.195,"body":"That's not helping us grow."},{"speaker":"Galen Low","startTime":1102.365,"endTime":1104.305,"body":"It's not helping us"},{"speaker":"Galen Low","startTime":1102.365,"endTime":1104.305,"body":"treat our employees well."},{"speaker":"Galen Low","startTime":1104.475,"endTime":1107.245,"body":"We can't like have the same"},{"speaker":"Galen Low","startTime":1104.475,"endTime":1107.245,"body":"perks or culture is suffering."},{"speaker":"Galen Low","startTime":1107.465,"endTime":1108.555,"body":"We need to increase profit."},{"speaker":"Galen Low","startTime":1108.965,"endTime":1111.065,"body":"Let's brainstorm,"},{"speaker":"Galen Low","startTime":1108.965,"endTime":1111.065,"body":"blah, blah, blah."},{"speaker":"Galen Low","startTime":1111.105,"endTime":1113.905,"body":"They're like, okay, here's"},{"speaker":"Galen Low","startTime":1111.105,"endTime":1113.905,"body":"a project that will help"},{"speaker":"Galen Low","startTime":1114.2649999999999,"endTime":1115.595,"body":"increase our margins."},{"speaker":"Galen Low","startTime":1115.885,"endTime":1117.345,"body":"We're all excited about it."},{"speaker":"Galen Low","startTime":1117.565,"endTime":1119.155,"body":"We're about to enter, Q1."},{"speaker":"Galen Low","startTime":1119.425,"endTime":1120.305,"body":"Let's go."},{"speaker":"Galen Low","startTime":1120.5149999999999,"endTime":1122.725,"body":"What does that handoff process"},{"speaker":"Galen Low","startTime":1120.5149999999999,"endTime":1122.725,"body":"look like in your world?"},{"speaker":"Galen Low","startTime":1122.7649999999999,"endTime":1125.325,"body":"Is it Hey, you now own"},{"speaker":"Galen Low","startTime":1122.7649999999999,"endTime":1125.325,"body":"the project manager or"},{"speaker":"Galen Low","startTime":1125.325,"endTime":1126.545,"body":"program leader or whatever."},{"speaker":"Galen Low","startTime":1126.815,"endTime":1130.5049999999999,"body":"We are trying to increase"},{"speaker":"Galen Low","startTime":1126.815,"endTime":1130.5049999999999,"body":"our profit margin."},{"speaker":"Galen Low","startTime":1130.98,"endTime":1133.46,"body":"And that's why we're"},{"speaker":"Galen Low","startTime":1130.98,"endTime":1133.46,"body":"doing this, whatever, call"},{"speaker":"Galen Low","startTime":1133.46,"endTime":1135.18,"body":"center chat bot thing."},{"speaker":"Galen Low","startTime":1135.18,"endTime":1136.59,"body":"It's not about replacing jobs."},{"speaker":"Galen Low","startTime":1136.6,"endTime":1140.83,"body":"It's about, handling whatever"},{"speaker":"Galen Low","startTime":1136.6,"endTime":1140.83,"body":"call volume so that, our"},{"speaker":"Galen Low","startTime":1140.83,"endTime":1144.57,"body":"people aren't burning out so"},{"speaker":"Galen Low","startTime":1140.83,"endTime":1144.57,"body":"that we are not creating a"},{"speaker":"Galen Low","startTime":1144.57,"endTime":1147.625,"body":"culture of, try and get through"},{"speaker":"Galen Low","startTime":1144.57,"endTime":1147.625,"body":"a call, help your customer"},{"speaker":"Galen Low","startTime":1147.625,"endTime":1149.915,"body":"as quickly as possible in"},{"speaker":"Galen Low","startTime":1147.625,"endTime":1149.915,"body":"30 seconds or less, please."},{"speaker":"Galen Low","startTime":1150.145,"endTime":1153.2749999999999,"body":"How do you then take that"},{"speaker":"Galen Low","startTime":1150.145,"endTime":1153.2749999999999,"body":"and not have it at some point"},{"speaker":"Galen Low","startTime":1153.475,"endTime":1156.665,"body":"later down the road turn into,"},{"speaker":"Galen Low","startTime":1153.475,"endTime":1156.665,"body":"Oh my gosh, I am coding my"},{"speaker":"Galen Low","startTime":1156.665,"endTime":1157.745,"body":"own replacement right now."},{"speaker":"Galen Low","startTime":1157.885,"endTime":1159.0049999999999,"body":"I'm making a chat bot."},{"speaker":"Galen Low","startTime":1159.175,"endTime":1161.165,"body":"I'm helping make this chat"},{"speaker":"Galen Low","startTime":1159.175,"endTime":1161.165,"body":"bot that will replace me."},{"speaker":"Galen Low","startTime":1161.305,"endTime":1163.605,"body":"Obviously this is a money"},{"speaker":"Galen Low","startTime":1161.305,"endTime":1163.605,"body":"hungry business that just"},{"speaker":"Galen Low","startTime":1163.605,"endTime":1167.345,"body":"wants robots that don't require"},{"speaker":"Galen Low","startTime":1163.605,"endTime":1167.345,"body":"how spending accounts, Oh"},{"speaker":"Galen Low","startTime":1167.345,"endTime":1168.5149999999999,"body":"my gosh, this is terrible."},{"speaker":"Galen Low","startTime":1168.5149999999999,"endTime":1169.585,"body":"Why am I helping with this?"},{"speaker":"Galen Low","startTime":1169.585,"endTime":1171.605,"body":"How did, how do you not"},{"speaker":"Galen Low","startTime":1169.585,"endTime":1171.605,"body":"let that game of telephone?"},{"speaker":"Stephanie Best","startTime":1171.605,"endTime":1172.395,"body":"I think"},{"speaker":"Stephanie Best","startTime":1171.605,"endTime":1172.395,"body":"you reconcile that."},{"speaker":"Galen Low","startTime":1172.565,"endTime":1173.455,"body":"Yes, exactly."},{"speaker":"Galen Low","startTime":1173.905,"endTime":1176.725,"body":"Obviously with somebody who's"},{"speaker":"Galen Low","startTime":1173.905,"endTime":1176.725,"body":"along the way that, it would"},{"speaker":"Galen Low","startTime":1176.7549999999999,"endTime":1179.185,"body":"be somewhat easier, still"},{"speaker":"Galen Low","startTime":1176.7549999999999,"endTime":1179.185,"body":"difficult, but somewhat easier."},{"speaker":"Galen Low","startTime":1179.185,"endTime":1181.875,"body":"But if it's just like a game"},{"speaker":"Galen Low","startTime":1179.185,"endTime":1181.875,"body":"of handing this off, like"},{"speaker":"Galen Low","startTime":1182.165,"endTime":1185.815,"body":"how do you make sure that the"},{"speaker":"Galen Low","startTime":1182.165,"endTime":1185.815,"body":"original sort of purpose, yes,"},{"speaker":"Galen Low","startTime":1185.885,"endTime":1186.855,"body":"increase your profit margins."},{"speaker":"Galen Low","startTime":1186.855,"endTime":1189.575,"body":"But no, not because we"},{"speaker":"Galen Low","startTime":1186.855,"endTime":1189.575,"body":"want everyone to be a robot"},{"speaker":"Galen Low","startTime":1189.795,"endTime":1190.835,"body":"because humans are expensive."},{"speaker":"Galen Low","startTime":1190.835,"endTime":1191.5249999999999,"body":"Let's get rid of them."},{"speaker":"Galen Low","startTime":1191.835,"endTime":1193.885,"body":"What are some of the things"},{"speaker":"Galen Low","startTime":1191.835,"endTime":1193.885,"body":"that like, folks along the"},{"speaker":"Galen Low","startTime":1193.885,"endTime":1197.435,"body":"way, maybe particularly project"},{"speaker":"Galen Low","startTime":1193.885,"endTime":1197.435,"body":"managers can do or say, or"},{"speaker":"Galen Low","startTime":1197.465,"endTime":1199.625,"body":"ask to maintain that vision?"},{"speaker":"Stephanie Best","startTime":1199.995,"endTime":1201.545,"body":"Yeah, that's"},{"speaker":"Stephanie Best","startTime":1199.995,"endTime":1201.545,"body":"a really good question."},{"speaker":"Stephanie Best","startTime":1201.545,"endTime":1204.215,"body":"And there's a lot of important"},{"speaker":"Stephanie Best","startTime":1201.545,"endTime":1204.215,"body":"layers to it too, like"},{"speaker":"Stephanie Best","startTime":1204.225,"endTime":1206.375,"body":"understanding, okay, we'll have"},{"speaker":"Stephanie Best","startTime":1204.225,"endTime":1206.375,"body":"done this value stream mapping"},{"speaker":"Stephanie Best","startTime":1206.405,"endTime":1208.395,"body":"exercise, and we understand now."},{"speaker":"Stephanie Best","startTime":1208.445,"endTime":1211.245,"body":"Okay, here are our profit"},{"speaker":"Stephanie Best","startTime":1208.445,"endTime":1211.245,"body":"leaks, here are our bottlenecks,"},{"speaker":"Stephanie Best","startTime":1211.335,"endTime":1214.675,"body":"here are areas of redundancy,"},{"speaker":"Stephanie Best","startTime":1211.335,"endTime":1214.675,"body":"and the solution is perhaps"},{"speaker":"Stephanie Best","startTime":1214.675,"endTime":1216.115,"body":"an AI chat box, right?"},{"speaker":"Stephanie Best","startTime":1216.145,"endTime":1218.795,"body":"So, we've got the right people"},{"speaker":"Stephanie Best","startTime":1216.145,"endTime":1218.795,"body":"in the right seats now, we know,"},{"speaker":"Stephanie Best","startTime":1218.795,"endTime":1221.635,"body":"okay, how these roles are tied"},{"speaker":"Stephanie Best","startTime":1218.795,"endTime":1221.635,"body":"to the value delivery stream,"},{"speaker":"Stephanie Best","startTime":1221.915,"endTime":1224.7549999999999,"body":"and now we want to implement"},{"speaker":"Stephanie Best","startTime":1221.915,"endTime":1224.7549999999999,"body":"some strategic projects."},{"speaker":"Stephanie Best","startTime":1225.155,"endTime":1228.105,"body":"We've identified them, we've"},{"speaker":"Stephanie Best","startTime":1225.155,"endTime":1228.105,"body":"prioritized them, and now"},{"speaker":"Stephanie Best","startTime":1228.105,"endTime":1230.165,"body":"we want to implement them"},{"speaker":"Stephanie Best","startTime":1228.105,"endTime":1230.165,"body":"throughout the organization"},{"speaker":"Stephanie Best","startTime":1230.165,"endTime":1232.035,"body":"to achieve sustainable change."},{"speaker":"Stephanie Best","startTime":1232.5249999999999,"endTime":1235.295,"body":"So we understand, okay, well,"},{"speaker":"Stephanie Best","startTime":1232.5249999999999,"endTime":1235.295,"body":"here are the different areas"},{"speaker":"Stephanie Best","startTime":1235.295,"endTime":1236.675,"body":"across the value stream map."},{"speaker":"Stephanie Best","startTime":1236.985,"endTime":1239.495,"body":"Here are the different projects"},{"speaker":"Stephanie Best","startTime":1236.985,"endTime":1239.495,"body":"related to value delivery."},{"speaker":"Stephanie Best","startTime":1239.845,"endTime":1241.725,"body":"And then here are the"},{"speaker":"Stephanie Best","startTime":1239.845,"endTime":1241.725,"body":"different roles that roll"},{"speaker":"Stephanie Best","startTime":1241.725,"endTime":1244.815,"body":"up into delivering value in"},{"speaker":"Stephanie Best","startTime":1241.725,"endTime":1244.815,"body":"those components of the value"},{"speaker":"Stephanie Best","startTime":1244.865,"endTime":1246.095,"body":"stream or the organization."},{"speaker":"Stephanie Best","startTime":1246.61,"endTime":1249.16,"body":"And so you can find project"},{"speaker":"Stephanie Best","startTime":1246.61,"endTime":1249.16,"body":"leaders or hire project"},{"speaker":"Stephanie Best","startTime":1249.17,"endTime":1252.2,"body":"leaders or promote project"},{"speaker":"Stephanie Best","startTime":1249.17,"endTime":1252.2,"body":"leaders within to deliver those"},{"speaker":"Stephanie Best","startTime":1252.21,"endTime":1254.29,"body":"projects, understanding the why."},{"speaker":"Stephanie Best","startTime":1254.34,"endTime":1258.48,"body":"So, listen, we want to"},{"speaker":"Stephanie Best","startTime":1254.34,"endTime":1258.48,"body":"alleviate a lot of the"},{"speaker":"Stephanie Best","startTime":1258.54,"endTime":1261.05,"body":"administrative burden by"},{"speaker":"Stephanie Best","startTime":1258.54,"endTime":1261.05,"body":"leveraging technology for the"},{"speaker":"Stephanie Best","startTime":1261.05,"endTime":1262.59,"body":"people in your department."},{"speaker":"Stephanie Best","startTime":1262.6399999999999,"endTime":1266.32,"body":"This doesn't mean any cuts,"},{"speaker":"Stephanie Best","startTime":1262.6399999999999,"endTime":1266.32,"body":"but if we can focus on more"},{"speaker":"Stephanie Best","startTime":1266.54,"endTime":1270.815,"body":"value driving initiatives for"},{"speaker":"Stephanie Best","startTime":1266.54,"endTime":1270.815,"body":"Benny and Suzie here, then we"},{"speaker":"Stephanie Best","startTime":1270.815,"endTime":1273.645,"body":"can have a chat AI box, right?"},{"speaker":"Stephanie Best","startTime":1273.735,"endTime":1275.675,"body":"So they don't spend all"},{"speaker":"Stephanie Best","startTime":1273.735,"endTime":1275.675,"body":"their time like navigating"},{"speaker":"Stephanie Best","startTime":1275.675,"endTime":1278.215,"body":"and fielding these redundant"},{"speaker":"Stephanie Best","startTime":1275.675,"endTime":1278.215,"body":"questions that really"},{"speaker":"Stephanie Best","startTime":1278.485,"endTime":1282.655,"body":"make their days feel very"},{"speaker":"Stephanie Best","startTime":1278.485,"endTime":1282.655,"body":"cumbersome and tedious, right?"},{"speaker":"Stephanie Best","startTime":1282.725,"endTime":1284.295,"body":"And it brings value to them."},{"speaker":"Stephanie Best","startTime":1284.305,"endTime":1287.5,"body":"They can perform higher in"},{"speaker":"Stephanie Best","startTime":1284.305,"endTime":1287.5,"body":"other areas of driving client"},{"speaker":"Stephanie Best","startTime":1287.5,"endTime":1290.8899999999999,"body":"value once you get to a certain"},{"speaker":"Stephanie Best","startTime":1287.5,"endTime":1290.8899999999999,"body":"point in the conversation"},{"speaker":"Stephanie Best","startTime":1290.8899999999999,"endTime":1292.1399999999999,"body":"with that chat box, right?"},{"speaker":"Stephanie Best","startTime":1292.36,"endTime":1294.31,"body":"Whether it's problem"},{"speaker":"Stephanie Best","startTime":1292.36,"endTime":1294.31,"body":"resolution or sale."},{"speaker":"Stephanie Best","startTime":1294.69,"endTime":1297.72,"body":"So you have to understand why"},{"speaker":"Stephanie Best","startTime":1294.69,"endTime":1297.72,"body":"are we doing this and what's"},{"speaker":"Stephanie Best","startTime":1297.72,"endTime":1300.56,"body":"the relevance and what's"},{"speaker":"Stephanie Best","startTime":1297.72,"endTime":1300.56,"body":"the outcome that we expect,"},{"speaker":"Stephanie Best","startTime":1300.62,"endTime":1301.3,"body":"that we're planning to."},{"speaker":"Stephanie Best","startTime":1301.31,"endTime":1304.06,"body":"And there's, it's always very"},{"speaker":"Stephanie Best","startTime":1301.31,"endTime":1304.06,"body":"complicated and people can"},{"speaker":"Stephanie Best","startTime":1304.06,"endTime":1308.02,"body":"shift and evolve throughout"},{"speaker":"Stephanie Best","startTime":1304.06,"endTime":1308.02,"body":"the entire process, yet that's"},{"speaker":"Stephanie Best","startTime":1308.04,"endTime":1310.83,"body":"how we can allocate these"},{"speaker":"Stephanie Best","startTime":1308.04,"endTime":1310.83,"body":"roles, of course, to project"},{"speaker":"Stephanie Best","startTime":1310.84,"endTime":1312.56,"body":"managers to deliver the change."},{"speaker":"Stephanie Best","startTime":1312.84,"endTime":1316.55,"body":"And also make people feel like"},{"speaker":"Stephanie Best","startTime":1312.84,"endTime":1316.55,"body":"work isn't happening to them,"},{"speaker":"Stephanie Best","startTime":1316.55,"endTime":1318.71,"body":"that they are effectively"},{"speaker":"Stephanie Best","startTime":1316.55,"endTime":1318.71,"body":"coding this AI box, but"},{"speaker":"Stephanie Best","startTime":1318.71,"endTime":1319.77,"body":"really what's in it for them."},{"speaker":"Stephanie Best","startTime":1320.11,"endTime":1323.23,"body":"Did they get to have a say in"},{"speaker":"Stephanie Best","startTime":1320.11,"endTime":1323.23,"body":"the strategic planning process?"},{"speaker":"Stephanie Best","startTime":1323.26,"endTime":1323.8,"body":"Maybe not."},{"speaker":"Stephanie Best","startTime":1324.18,"endTime":1326.1499999999999,"body":"But they really get to"},{"speaker":"Stephanie Best","startTime":1324.18,"endTime":1326.1499999999999,"body":"have a say in how this"},{"speaker":"Stephanie Best","startTime":1326.1499999999999,"endTime":1328.8899999999999,"body":"will allow them to focus on"},{"speaker":"Stephanie Best","startTime":1326.1499999999999,"endTime":1328.8899999999999,"body":"value driving activities."},{"speaker":"Stephanie Best","startTime":1328.96,"endTime":1329.83,"body":"Yes, absolutely."},{"speaker":"Stephanie Best","startTime":1329.83,"endTime":1333.41,"body":"Because this chat box is now a"},{"speaker":"Stephanie Best","startTime":1329.83,"endTime":1333.41,"body":"supplemental tool for their day"},{"speaker":"Stephanie Best","startTime":1333.41,"endTime":1337.29,"body":"to day as they help develop real"},{"speaker":"Stephanie Best","startTime":1333.41,"endTime":1337.29,"body":"relationships and develop real"},{"speaker":"Stephanie Best","startTime":1337.29,"endTime":1338.49,"body":"client value for the business."},{"speaker":"Stephanie Best","startTime":1339.1399999999999,"endTime":1342.979,"body":"I can understand very natural"},{"speaker":"Stephanie Best","startTime":1339.1399999999999,"endTime":1342.979,"body":"fears around technology, except"},{"speaker":"Stephanie Best","startTime":1343.26,"endTime":1345.879,"body":"maybe it's about mindset and"},{"speaker":"Stephanie Best","startTime":1343.26,"endTime":1345.879,"body":"shaping how we view it, right?"},{"speaker":"Stephanie Best","startTime":1345.8799999999999,"endTime":1348.849,"body":"Because it's not a"},{"speaker":"Stephanie Best","startTime":1345.8799999999999,"endTime":1348.849,"body":"perfect supplementation"},{"speaker":"Stephanie Best","startTime":1348.87,"endTime":1349.8999999999999,"body":"for the human experience."},{"speaker":"Stephanie Best","startTime":1350.35,"endTime":1352.6499999999999,"body":"And more than ever, do we"},{"speaker":"Stephanie Best","startTime":1350.35,"endTime":1352.6499999999999,"body":"ever crave authenticity?"},{"speaker":"Stephanie Best","startTime":1352.69,"endTime":1357.07,"body":"We can feel AI in any piece"},{"speaker":"Stephanie Best","startTime":1352.69,"endTime":1357.07,"body":"of writing and our voices are"},{"speaker":"Stephanie Best","startTime":1357.07,"endTime":1359.07,"body":"becoming intermingled to an AI."},{"speaker":"Stephanie Best","startTime":1359.269,"endTime":1362.399,"body":"Which kind of makes the creative"},{"speaker":"Stephanie Best","startTime":1359.269,"endTime":1362.399,"body":"copywriting realm a little"},{"speaker":"Stephanie Best","startTime":1362.399,"endTime":1365.9289999999999,"body":"bit more competitive because"},{"speaker":"Stephanie Best","startTime":1362.399,"endTime":1365.9289999999999,"body":"we're adapting very quickly"},{"speaker":"Stephanie Best","startTime":1365.949,"endTime":1369.149,"body":"to different voices and it's"},{"speaker":"Stephanie Best","startTime":1365.949,"endTime":1369.149,"body":"making the lines blurry, right?"},{"speaker":"Stephanie Best","startTime":1369.1589999999999,"endTime":1371.259,"body":"Even for AI to it, identify it."},{"speaker":"Stephanie Best","startTime":1371.259,"endTime":1374.219,"body":"But to your point, I think"},{"speaker":"Stephanie Best","startTime":1371.259,"endTime":1374.219,"body":"it's really just about getting"},{"speaker":"Stephanie Best","startTime":1374.219,"endTime":1376.469,"body":"strategic, understanding"},{"speaker":"Stephanie Best","startTime":1374.219,"endTime":1376.469,"body":"the purpose of these things"},{"speaker":"Stephanie Best","startTime":1376.469,"endTime":1377.639,"body":"and your value drivers."},{"speaker":"Galen Low","startTime":1378.009,"endTime":1380.329,"body":"This may be"},{"speaker":"Galen Low","startTime":1378.009,"endTime":1380.329,"body":"an ignorant question, but"},{"speaker":"Galen Low","startTime":1380.529,"endTime":1382.349,"body":"my experience with value"},{"speaker":"Galen Low","startTime":1380.529,"endTime":1382.349,"body":"stream mapping has been"},{"speaker":"Galen Low","startTime":1382.349,"endTime":1383.799,"body":"like a sliver of that."},{"speaker":"Galen Low","startTime":1384.049,"endTime":1386.9089999999999,"body":"It's like, how does this"},{"speaker":"Galen Low","startTime":1384.049,"endTime":1386.9089999999999,"body":"project work affect this"},{"speaker":"Galen Low","startTime":1386.939,"endTime":1388.069,"body":"other part of project work?"},{"speaker":"Galen Low","startTime":1388.069,"endTime":1391.109,"body":"But it never like zooms"},{"speaker":"Galen Low","startTime":1388.069,"endTime":1391.109,"body":"out as far as the sort"},{"speaker":"Galen Low","startTime":1391.109,"endTime":1392.319,"body":"of strategic objectives."},{"speaker":"Galen Low","startTime":1392.549,"endTime":1393.319,"body":"So I guess two questions."},{"speaker":"Galen Low","startTime":1393.319,"endTime":1397.439,"body":"One, like in your world, is"},{"speaker":"Galen Low","startTime":1393.319,"endTime":1397.439,"body":"a value stream map a document"},{"speaker":"Galen Low","startTime":1397.439,"endTime":1398.979,"body":"that everyone has access to?"},{"speaker":"Galen Low","startTime":1398.989,"endTime":1402.834,"body":"Does it get referred to, or is"},{"speaker":"Galen Low","startTime":1398.989,"endTime":1402.834,"body":"it more kind of conceptual or"},{"speaker":"Galen Low","startTime":1402.854,"endTime":1404.994,"body":"reserved for certain eyeballs?"},{"speaker":"Stephanie Best","startTime":1405.3039999999999,"endTime":1407.194,"body":"Can be both,"},{"speaker":"Stephanie Best","startTime":1405.3039999999999,"endTime":1407.194,"body":"two things can be true."},{"speaker":"Stephanie Best","startTime":1407.484,"endTime":1408.564,"body":"It depends on your why."},{"speaker":"Stephanie Best","startTime":1409.974,"endTime":1410.164,"body":"Yeah."},{"speaker":"Stephanie Best","startTime":1410.164,"endTime":1412.184,"body":"So like with that little"},{"speaker":"Stephanie Best","startTime":1410.164,"endTime":1412.184,"body":"sliver of a value stream map,"},{"speaker":"Stephanie Best","startTime":1412.484,"endTime":1415.244,"body":"that's your why, in the context"},{"speaker":"Stephanie Best","startTime":1412.484,"endTime":1415.244,"body":"of project management, and"},{"speaker":"Stephanie Best","startTime":1415.244,"endTime":1418.134,"body":"you're understanding the value"},{"speaker":"Stephanie Best","startTime":1415.244,"endTime":1418.134,"body":"that you're delivering to"},{"speaker":"Stephanie Best","startTime":1418.134,"endTime":1421.004,"body":"the company and to customers"},{"speaker":"Stephanie Best","startTime":1418.134,"endTime":1421.004,"body":"through the different projects"},{"speaker":"Stephanie Best","startTime":1421.004,"endTime":1422.424,"body":"in your strategic portfolio."},{"speaker":"Stephanie Best","startTime":1422.714,"endTime":1425.454,"body":"Then understand, okay, A to"},{"speaker":"Stephanie Best","startTime":1422.714,"endTime":1425.454,"body":"Z, what are we delivering"},{"speaker":"Stephanie Best","startTime":1425.464,"endTime":1427.674,"body":"here and what's the value"},{"speaker":"Stephanie Best","startTime":1425.464,"endTime":1427.674,"body":"here and what are the"},{"speaker":"Stephanie Best","startTime":1427.674,"endTime":1428.984,"body":"boxes that we need to tick?"},{"speaker":"Stephanie Best","startTime":1429.349,"endTime":1432.029,"body":"And that can help inform a"},{"speaker":"Stephanie Best","startTime":1429.349,"endTime":1432.029,"body":"lot of scoping, that can help"},{"speaker":"Stephanie Best","startTime":1432.029,"endTime":1434.789,"body":"you understand a little bit"},{"speaker":"Stephanie Best","startTime":1432.029,"endTime":1434.789,"body":"about, your objectives and"},{"speaker":"Stephanie Best","startTime":1434.789,"endTime":1435.799,"body":"what you're going to deliver."},{"speaker":"Stephanie Best","startTime":1436.029,"endTime":1437.259,"body":"So there is a purpose for that."},{"speaker":"Stephanie Best","startTime":1437.259,"endTime":1439.299,"body":"And the nice thing about"},{"speaker":"Stephanie Best","startTime":1437.259,"endTime":1439.299,"body":"value stream mapping as"},{"speaker":"Stephanie Best","startTime":1439.299,"endTime":1441.6789999999999,"body":"you're very well identified"},{"speaker":"Stephanie Best","startTime":1439.299,"endTime":1441.6789999999999,"body":"is that it's scalable."},{"speaker":"Stephanie Best","startTime":1442.019,"endTime":1445.359,"body":"It's a very relevant exercise,"},{"speaker":"Stephanie Best","startTime":1442.019,"endTime":1445.359,"body":"no matter the scope and"},{"speaker":"Stephanie Best","startTime":1445.359,"endTime":1446.9289999999999,"body":"complexity, you can adapt it."},{"speaker":"Stephanie Best","startTime":1447.379,"endTime":1449.769,"body":"And so I'm hoping that I can"},{"speaker":"Stephanie Best","startTime":1447.379,"endTime":1449.769,"body":"circle back to your original"},{"speaker":"Stephanie Best","startTime":1449.769,"endTime":1453.359,"body":"question was, what is the"},{"speaker":"Stephanie Best","startTime":1449.769,"endTime":1453.359,"body":"purpose of value stream mapping?"},{"speaker":"Stephanie Best","startTime":1453.359,"endTime":1455.009,"body":"Or could you reiterate"},{"speaker":"Stephanie Best","startTime":1453.359,"endTime":1455.009,"body":"it again for me?"},{"speaker":"Galen Low","startTime":1455.089,"endTime":1456.449,"body":"Well, just wondering"},{"speaker":"Galen Low","startTime":1455.089,"endTime":1456.449,"body":"if it's something that"},{"speaker":"Galen Low","startTime":1456.449,"endTime":1457.739,"body":"everyone has access to, right?"},{"speaker":"Galen Low","startTime":1457.739,"endTime":1458.959,"body":"We go through this exercise."},{"speaker":"Galen Low","startTime":1459.269,"endTime":1461.219,"body":"Can it be like an"},{"speaker":"Galen Low","startTime":1459.269,"endTime":1461.219,"body":"information radiator?"},{"speaker":"Galen Low","startTime":1461.219,"endTime":1463.469,"body":"Can it sit on the wall"},{"speaker":"Galen Low","startTime":1461.219,"endTime":1463.469,"body":"and be like, remind people"},{"speaker":"Galen Low","startTime":1463.469,"endTime":1464.469,"body":"this is why we're doing it?"},{"speaker":"Galen Low","startTime":1464.6789999999999,"endTime":1467.819,"body":"Or in your experience, is it"},{"speaker":"Galen Low","startTime":1464.6789999999999,"endTime":1467.819,"body":"more either, a) conceptual,"},{"speaker":"Galen Low","startTime":1467.829,"endTime":1471.259,"body":"there is no documents or, b)"},{"speaker":"Galen Low","startTime":1467.829,"endTime":1471.259,"body":"it's a document for the C-suite,"},{"speaker":"Galen Low","startTime":1471.4089999999999,"endTime":1472.379,"body":"but no one else sees it?"},{"speaker":"Stephanie Best","startTime":1472.779,"endTime":1474.439,"body":"So when"},{"speaker":"Stephanie Best","startTime":1472.779,"endTime":1474.439,"body":"you're doing a value stream"},{"speaker":"Stephanie Best","startTime":1474.449,"endTime":1477.309,"body":"map, you can do your value"},{"speaker":"Stephanie Best","startTime":1474.449,"endTime":1477.309,"body":"stream map of a current state."},{"speaker":"Stephanie Best","startTime":1477.764,"endTime":1480.594,"body":"And then audit it and assess"},{"speaker":"Stephanie Best","startTime":1477.764,"endTime":1480.594,"body":"it and tweak it into a"},{"speaker":"Stephanie Best","startTime":1480.594,"endTime":1481.734,"body":"future state design as well."},{"speaker":"Stephanie Best","startTime":1482.074,"endTime":1484.564,"body":"And I feel like the future"},{"speaker":"Stephanie Best","startTime":1482.074,"endTime":1484.564,"body":"state design is something that"},{"speaker":"Stephanie Best","startTime":1484.584,"endTime":1486.594,"body":"should be a very shareable"},{"speaker":"Stephanie Best","startTime":1484.584,"endTime":1486.594,"body":"document throughout the"},{"speaker":"Stephanie Best","startTime":1486.594,"endTime":1489.484,"body":"organization, but it depends"},{"speaker":"Stephanie Best","startTime":1486.594,"endTime":1489.484,"body":"on the organization's culture."},{"speaker":"Stephanie Best","startTime":1489.844,"endTime":1492.244,"body":"If they are making some really"},{"speaker":"Stephanie Best","startTime":1489.844,"endTime":1492.244,"body":"huge changes to departments"},{"speaker":"Stephanie Best","startTime":1492.244,"endTime":1494.5339999999999,"body":"and people's roles, they"},{"speaker":"Stephanie Best","startTime":1492.244,"endTime":1494.5339999999999,"body":"want to implement change"},{"speaker":"Stephanie Best","startTime":1494.5339999999999,"endTime":1498.234,"body":"management practices that really"},{"speaker":"Stephanie Best","startTime":1494.5339999999999,"endTime":1498.234,"body":"gracefully support their people."},{"speaker":"Stephanie Best","startTime":1498.474,"endTime":1501.064,"body":"But sometimes, the smaller,"},{"speaker":"Stephanie Best","startTime":1498.474,"endTime":1501.064,"body":"more nimble organization"},{"speaker":"Stephanie Best","startTime":1501.064,"endTime":1502.574,"body":"these are the things"},{"speaker":"Stephanie Best","startTime":1501.064,"endTime":1502.574,"body":"we're working towards."},{"speaker":"Stephanie Best","startTime":1502.574,"endTime":1504.0339999999999,"body":"We'd like your help"},{"speaker":"Stephanie Best","startTime":1502.574,"endTime":1504.0339999999999,"body":"in collaborating on"},{"speaker":"Stephanie Best","startTime":1504.0339999999999,"endTime":1504.964,"body":"how we can achieve it."},{"speaker":"Stephanie Best","startTime":1505.314,"endTime":1508.464,"body":"So I'd say for a larger"},{"speaker":"Stephanie Best","startTime":1505.314,"endTime":1508.464,"body":"organization it's reserved"},{"speaker":"Stephanie Best","startTime":1508.474,"endTime":1512.414,"body":"for, the executive level and"},{"speaker":"Stephanie Best","startTime":1508.474,"endTime":1512.414,"body":"depending on the culture of"},{"speaker":"Stephanie Best","startTime":1512.424,"endTime":1515.594,"body":"more medium sized to small"},{"speaker":"Stephanie Best","startTime":1512.424,"endTime":1515.594,"body":"agencies, it's something"},{"speaker":"Stephanie Best","startTime":1515.594,"endTime":1517.714,"body":"that's broadly available saying"},{"speaker":"Stephanie Best","startTime":1515.594,"endTime":1517.714,"body":"this is our future state."},{"speaker":"Stephanie Best","startTime":1517.744,"endTime":1520.134,"body":"Here's our bigger goals,"},{"speaker":"Stephanie Best","startTime":1517.744,"endTime":1520.134,"body":"and here's how we're"},{"speaker":"Stephanie Best","startTime":1520.134,"endTime":1521.084,"body":"going to accomplish it."},{"speaker":"Stephanie Best","startTime":1521.134,"endTime":1523.344,"body":"That's a really great thing"},{"speaker":"Stephanie Best","startTime":1521.134,"endTime":1523.344,"body":"to communicate to people."},{"speaker":"Stephanie Best","startTime":1523.344,"endTime":1525.124,"body":"So it's just a"},{"speaker":"Stephanie Best","startTime":1523.344,"endTime":1525.124,"body":"very layered thing."},{"speaker":"Galen Low","startTime":1525.324,"endTime":1527.064,"body":"I love that you"},{"speaker":"Galen Low","startTime":1525.324,"endTime":1527.064,"body":"mentioned some of the nuance."},{"speaker":"Galen Low","startTime":1527.064,"endTime":1529.914,"body":"It's sometimes we are"},{"speaker":"Galen Low","startTime":1527.064,"endTime":1529.914,"body":"making difficult, sensitive"},{"speaker":"Galen Low","startTime":1529.914,"endTime":1531.264,"body":"changes to a business."},{"speaker":"Galen Low","startTime":1531.5339999999999,"endTime":1534.464,"body":"And no, we don't want a poster"},{"speaker":"Galen Low","startTime":1531.5339999999999,"endTime":1534.464,"body":"in the cafeteria that says"},{"speaker":"Galen Low","startTime":1534.464,"endTime":1537.524,"body":"all that with all the details,"},{"speaker":"Galen Low","startTime":1534.464,"endTime":1537.524,"body":"but you know, it's nothing"},{"speaker":"Galen Low","startTime":1537.524,"endTime":1539.664,"body":"personal, it's like business"},{"speaker":"Galen Low","startTime":1537.524,"endTime":1539.664,"body":"decisions have to be made."},{"speaker":"Galen Low","startTime":1539.994,"endTime":1541.524,"body":"I wanted to come back to"},{"speaker":"Galen Low","startTime":1539.994,"endTime":1541.524,"body":"that notion, like we were"},{"speaker":"Galen Low","startTime":1541.5439999999999,"endTime":1544.264,"body":"talking about slivers and"},{"speaker":"Galen Low","startTime":1541.5439999999999,"endTime":1544.264,"body":"you're mentioning about"},{"speaker":"Galen Low","startTime":1544.264,"endTime":1547.004,"body":"sort of the scalability of"},{"speaker":"Galen Low","startTime":1544.264,"endTime":1547.004,"body":"a sort of value stream map."},{"speaker":"Galen Low","startTime":1547.389,"endTime":1549.639,"body":"I'm putting on my project"},{"speaker":"Galen Low","startTime":1547.389,"endTime":1549.639,"body":"manager hat here and going,"},{"speaker":"Galen Low","startTime":1549.639,"endTime":1551.999,"body":"okay, well, what if what if"},{"speaker":"Galen Low","startTime":1549.639,"endTime":1551.999,"body":"you're past me and you're"},{"speaker":"Galen Low","startTime":1551.999,"endTime":1554.709,"body":"like, I'm looking at only"},{"speaker":"Galen Low","startTime":1551.999,"endTime":1554.709,"body":"a sliver, I'm not seeing"},{"speaker":"Galen Low","startTime":1554.719,"endTime":1557.1689999999999,"body":"the full left hand side"},{"speaker":"Galen Low","startTime":1554.719,"endTime":1557.1689999999999,"body":"of this value stream map."},{"speaker":"Galen Low","startTime":1557.459,"endTime":1560.689,"body":"What questions should I be"},{"speaker":"Galen Low","startTime":1557.459,"endTime":1560.689,"body":"asking as a project manager to"},{"speaker":"Galen Low","startTime":1560.689,"endTime":1564.109,"body":"understand how my project or"},{"speaker":"Galen Low","startTime":1560.689,"endTime":1564.109,"body":"program sort of fits within the"},{"speaker":"Galen Low","startTime":1564.11,"endTime":1568.01,"body":"bigger picture and like, how can"},{"speaker":"Galen Low","startTime":1564.11,"endTime":1568.01,"body":"I, as a project manager, manage"},{"speaker":"Galen Low","startTime":1568.01,"endTime":1571.56,"body":"up and maybe like position"},{"speaker":"Galen Low","startTime":1568.01,"endTime":1571.56,"body":"myself within the eyes of"},{"speaker":"Galen Low","startTime":1571.56,"endTime":1575.21,"body":"leadership that I am somebody"},{"speaker":"Galen Low","startTime":1571.56,"endTime":1575.21,"body":"who gets it and have, can ask"},{"speaker":"Galen Low","startTime":1575.21,"endTime":1578.26,"body":"meaningful questions and wants"},{"speaker":"Galen Low","startTime":1575.21,"endTime":1578.26,"body":"to soak in the bigger picture?"},{"speaker":"Stephanie Best","startTime":1578.56,"endTime":1580.6399999999999,"body":"Oh, that's"},{"speaker":"Stephanie Best","startTime":1578.56,"endTime":1580.6399999999999,"body":"so important, and it's what"},{"speaker":"Stephanie Best","startTime":1580.6399999999999,"endTime":1583.69,"body":"a great question for aspiring"},{"speaker":"Stephanie Best","startTime":1580.6399999999999,"endTime":1583.69,"body":"leaders, people who know they're"},{"speaker":"Stephanie Best","startTime":1583.69,"endTime":1586.55,"body":"so capable of maneuvering"},{"speaker":"Stephanie Best","startTime":1583.69,"endTime":1586.55,"body":"their way to different"},{"speaker":"Stephanie Best","startTime":1586.55,"endTime":1587.84,"body":"levels of the organization."},{"speaker":"Stephanie Best","startTime":1588.37,"endTime":1591.27,"body":"And I think it comes down"},{"speaker":"Stephanie Best","startTime":1588.37,"endTime":1591.27,"body":"to understanding, okay,"},{"speaker":"Stephanie Best","startTime":1591.33,"endTime":1593.69,"body":"what are our strategic"},{"speaker":"Stephanie Best","startTime":1591.33,"endTime":1593.69,"body":"objectives as an organization?"},{"speaker":"Stephanie Best","startTime":1593.7,"endTime":1594.44,"body":"What is our 'why'?"},{"speaker":"Stephanie Best","startTime":1594.46,"endTime":1596.61,"body":"What is our mission,"},{"speaker":"Stephanie Best","startTime":1594.46,"endTime":1596.61,"body":"vision and purpose here?"},{"speaker":"Stephanie Best","startTime":1596.82,"endTime":1599.78,"body":"And getting really curious"},{"speaker":"Stephanie Best","startTime":1596.82,"endTime":1599.78,"body":"about, okay, so, I understand"},{"speaker":"Stephanie Best","startTime":1599.78,"endTime":1601.8799999999999,"body":"that based on our last"},{"speaker":"Stephanie Best","startTime":1599.78,"endTime":1601.8799999999999,"body":"conversation, we talked a"},{"speaker":"Stephanie Best","startTime":1601.8799999999999,"endTime":1604.37,"body":"lot about strategy within"},{"speaker":"Stephanie Best","startTime":1601.8799999999999,"endTime":1604.37,"body":"the organization and these"},{"speaker":"Stephanie Best","startTime":1604.37,"endTime":1605.71,"body":"are our pillars for success."},{"speaker":"Stephanie Best","startTime":1605.76,"endTime":1607.54,"body":"These are the things that"},{"speaker":"Stephanie Best","startTime":1605.76,"endTime":1607.54,"body":"we're working towards."},{"speaker":"Stephanie Best","startTime":1607.785,"endTime":1609.5149999999999,"body":"And then I noticed with"},{"speaker":"Stephanie Best","startTime":1607.785,"endTime":1609.5149999999999,"body":"these different projects"},{"speaker":"Stephanie Best","startTime":1609.545,"endTime":1612.0249999999999,"body":"that we're taking on, we"},{"speaker":"Stephanie Best","startTime":1609.545,"endTime":1612.0249999999999,"body":"maybe started these projects"},{"speaker":"Stephanie Best","startTime":1612.0249999999999,"endTime":1614.445,"body":"before we redefined our"},{"speaker":"Stephanie Best","startTime":1612.0249999999999,"endTime":1614.445,"body":"pillars for success, or we're"},{"speaker":"Stephanie Best","startTime":1614.445,"endTime":1616.595,"body":"in the middle of strategic"},{"speaker":"Stephanie Best","startTime":1614.445,"endTime":1616.595,"body":"planning, or maybe we haven't"},{"speaker":"Stephanie Best","startTime":1616.615,"endTime":1619.055,"body":"cross checked them for"},{"speaker":"Stephanie Best","startTime":1616.615,"endTime":1619.055,"body":"alignment for a little while."},{"speaker":"Stephanie Best","startTime":1619.325,"endTime":1622.375,"body":"But I wanted to make sure"},{"speaker":"Stephanie Best","startTime":1619.325,"endTime":1622.375,"body":"that our current portfolio"},{"speaker":"Stephanie Best","startTime":1622.635,"endTime":1625.095,"body":"supports the strategic"},{"speaker":"Stephanie Best","startTime":1622.635,"endTime":1625.095,"body":"vision of the organization."},{"speaker":"Stephanie Best","startTime":1625.115,"endTime":1627.2749999999999,"body":"And can you walk me"},{"speaker":"Stephanie Best","startTime":1625.115,"endTime":1627.2749999999999,"body":"through your perspective?"},{"speaker":"Stephanie Best","startTime":1627.685,"endTime":1631.46,"body":"Can you walk me through or"},{"speaker":"Stephanie Best","startTime":1627.685,"endTime":1631.46,"body":"coach me on making sure that"},{"speaker":"Stephanie Best","startTime":1631.51,"endTime":1635.0,"body":"these efforts here and here"},{"speaker":"Stephanie Best","startTime":1631.51,"endTime":1635.0,"body":"are driving the strategic"},{"speaker":"Stephanie Best","startTime":1635.0,"endTime":1636.25,"body":"vision of the organization."},{"speaker":"Stephanie Best","startTime":1636.27,"endTime":1639.68,"body":"And if not, how can I"},{"speaker":"Stephanie Best","startTime":1636.27,"endTime":1639.68,"body":"support value alignment?"},{"speaker":"Stephanie Best","startTime":1639.98,"endTime":1642.34,"body":"How can I support"},{"speaker":"Stephanie Best","startTime":1639.98,"endTime":1642.34,"body":"adjusting these so that"},{"speaker":"Stephanie Best","startTime":1642.37,"endTime":1643.33,"body":"things are on course?"},{"speaker":"Stephanie Best","startTime":1643.34,"endTime":1645.53,"body":"So you can be looking at an"},{"speaker":"Stephanie Best","startTime":1643.34,"endTime":1645.53,"body":"internal business project,"},{"speaker":"Stephanie Best","startTime":1645.94,"endTime":1647.91,"body":"or it could be looking at"},{"speaker":"Stephanie Best","startTime":1645.94,"endTime":1647.91,"body":"the types of clients that are"},{"speaker":"Stephanie Best","startTime":1647.92,"endTime":1650.91,"body":"suitable for your organization"},{"speaker":"Stephanie Best","startTime":1647.92,"endTime":1650.91,"body":"to hire or maybe let go of."},{"speaker":"Stephanie Best","startTime":1651.245,"endTime":1654.795,"body":"To make sure that you're driving"},{"speaker":"Stephanie Best","startTime":1651.245,"endTime":1654.795,"body":"value, making sure that you're"},{"speaker":"Stephanie Best","startTime":1654.795,"endTime":1657.345,"body":"driving relevance and that"},{"speaker":"Stephanie Best","startTime":1654.795,"endTime":1657.345,"body":"you're paying attention to the"},{"speaker":"Stephanie Best","startTime":1657.355,"endTime":1658.535,"body":"important strategic things."},{"speaker":"Stephanie Best","startTime":1659.16,"endTime":1661.17,"body":"So I hope I answered your"},{"speaker":"Stephanie Best","startTime":1659.16,"endTime":1661.17,"body":"question effectively."},{"speaker":"Galen Low","startTime":1661.21,"endTime":1661.94,"body":"No, I think so."},{"speaker":"Galen Low","startTime":1661.94,"endTime":1664.83,"body":"What I love that the phrase"},{"speaker":"Galen Low","startTime":1661.94,"endTime":1664.83,"body":"cross check our alignment,"},{"speaker":"Galen Low","startTime":1665.23,"endTime":1667.78,"body":"even just being the person who"},{"speaker":"Galen Low","startTime":1665.23,"endTime":1667.78,"body":"understands that alignment is"},{"speaker":"Galen Low","startTime":1667.78,"endTime":1670.82,"body":"important and communicating"},{"speaker":"Galen Low","startTime":1667.78,"endTime":1670.82,"body":"that is of high value."},{"speaker":"Galen Low","startTime":1671.24,"endTime":1672.3,"body":"We talked about"},{"speaker":"Galen Low","startTime":1671.24,"endTime":1672.3,"body":"it earlier, right?"},{"speaker":"Galen Low","startTime":1672.5,"endTime":1675.6499999999999,"body":"Sometimes the response you get"},{"speaker":"Galen Low","startTime":1672.5,"endTime":1675.6499999999999,"body":"is going to be like a cocked"},{"speaker":"Galen Low","startTime":1675.6499999999999,"endTime":1678.029,"body":"eyebrow or something like we"},{"speaker":"Galen Low","startTime":1675.6499999999999,"endTime":1678.029,"body":"want to have this conversation"},{"speaker":"Galen Low","startTime":1678.029,"endTime":1680.229,"body":"now, but I also think it's a"},{"speaker":"Galen Low","startTime":1678.029,"endTime":1680.229,"body":"really good skill as a project"},{"speaker":"Galen Low","startTime":1680.249,"endTime":1682.859,"body":"manager at any point in their"},{"speaker":"Galen Low","startTime":1680.249,"endTime":1682.859,"body":"career to, we have to run"},{"speaker":"Galen Low","startTime":1682.939,"endTime":1685.599,"body":"head on towards difficult"},{"speaker":"Galen Low","startTime":1682.939,"endTime":1685.599,"body":"conversations, uncomfortable"},{"speaker":"Galen Low","startTime":1685.609,"endTime":1686.559,"body":"conversations, right?"},{"speaker":"Galen Low","startTime":1686.569,"endTime":1688.819,"body":"If the answer is, how is"},{"speaker":"Galen Low","startTime":1686.569,"endTime":1688.819,"body":"this any of your business?"},{"speaker":"Galen Low","startTime":1688.819,"endTime":1690.879,"body":"Shouldn't you be like making"},{"speaker":"Galen Low","startTime":1688.819,"endTime":1690.879,"body":"sure the team delivers"},{"speaker":"Galen Low","startTime":1690.979,"endTime":1693.689,"body":"on the deadline and being"},{"speaker":"Galen Low","startTime":1690.979,"endTime":1693.689,"body":"prepared for that and yeah,"},{"speaker":"Galen Low","startTime":1693.689,"endTime":1696.9189999999999,"body":"reframing the conversation,"},{"speaker":"Galen Low","startTime":1693.689,"endTime":1696.9189999999999,"body":"I guess, a bit to be around"},{"speaker":"Galen Low","startTime":1697.379,"endTime":1700.109,"body":"my role is to deliver value."},{"speaker":"Galen Low","startTime":1700.309,"endTime":1703.639,"body":"I am in value stream"},{"speaker":"Galen Low","startTime":1700.309,"endTime":1703.639,"body":"delivery as my role."},{"speaker":"Galen Low","startTime":1703.689,"endTime":1707.699,"body":"My role is not to like just"},{"speaker":"Galen Low","startTime":1703.689,"endTime":1707.699,"body":"herd cats and, take boxes."},{"speaker":"Galen Low","startTime":1707.879,"endTime":1710.059,"body":"My role is to understand"},{"speaker":"Galen Low","startTime":1707.879,"endTime":1710.059,"body":"what value is and make sure"},{"speaker":"Galen Low","startTime":1710.059,"endTime":1712.799,"body":"that we navigate in the most"},{"speaker":"Galen Low","startTime":1710.059,"endTime":1712.799,"body":"efficient way towards that."},{"speaker":"Galen Low","startTime":1713.234,"endTime":1714.884,"body":"And I think that's"},{"speaker":"Galen Low","startTime":1713.234,"endTime":1714.884,"body":"it's good framing."},{"speaker":"Galen Low","startTime":1714.884,"endTime":1718.324,"body":"I love the sort of Hey, I"},{"speaker":"Galen Low","startTime":1714.884,"endTime":1718.324,"body":"noticed this, and can you help"},{"speaker":"Galen Low","startTime":1718.324,"endTime":1720.354,"body":"me better understand this bit?"},{"speaker":"Galen Low","startTime":1720.604,"endTime":1723.224,"body":"You coming to the table with"},{"speaker":"Galen Low","startTime":1720.604,"endTime":1723.224,"body":"knowledge, not going, Hey, tell"},{"speaker":"Galen Low","startTime":1723.224,"endTime":1725.7839999999999,"body":"me the whole story from the"},{"speaker":"Galen Low","startTime":1723.224,"endTime":1725.7839999999999,"body":"dawn of time till now about"},{"speaker":"Galen Low","startTime":1725.7839999999999,"endTime":1726.764,"body":"why we're doing this project."},{"speaker":"Galen Low","startTime":1726.774,"endTime":1726.984,"body":"Go."},{"speaker":"Galen Low","startTime":1727.2939999999999,"endTime":1729.154,"body":"It's I've done my due diligence."},{"speaker":"Stephanie Best","startTime":1729.314,"endTime":1731.384,"body":"Bosses can"},{"speaker":"Stephanie Best","startTime":1729.314,"endTime":1731.384,"body":"be intimidated by people"},{"speaker":"Stephanie Best","startTime":1731.594,"endTime":1733.774,"body":"asking what strategy,"},{"speaker":"Stephanie Best","startTime":1731.594,"endTime":1733.774,"body":"learning how to be strategic."},{"speaker":"Stephanie Best","startTime":1733.7939999999999,"endTime":1736.064,"body":"So find a way to make it"},{"speaker":"Stephanie Best","startTime":1733.7939999999999,"endTime":1736.064,"body":"like a safe environment."},{"speaker":"Stephanie Best","startTime":1736.084,"endTime":1738.024,"body":"Like a lot of the time,"},{"speaker":"Stephanie Best","startTime":1736.084,"endTime":1738.024,"body":"executives and managers need"},{"speaker":"Stephanie Best","startTime":1738.024,"endTime":1740.2939999999999,"body":"to make it a safe environment"},{"speaker":"Stephanie Best","startTime":1738.024,"endTime":1740.2939999999999,"body":"for their employees."},{"speaker":"Stephanie Best","startTime":1740.314,"endTime":1742.374,"body":"But also in order to get"},{"speaker":"Stephanie Best","startTime":1740.314,"endTime":1742.374,"body":"what you want, you have"},{"speaker":"Stephanie Best","startTime":1742.374,"endTime":1744.744,"body":"to be able to manage those"},{"speaker":"Stephanie Best","startTime":1742.374,"endTime":1744.744,"body":"relationships effectively by"},{"speaker":"Stephanie Best","startTime":1744.764,"endTime":1748.16,"body":"setting the tone as well, and"},{"speaker":"Stephanie Best","startTime":1744.764,"endTime":1748.16,"body":"navigating those conversations"},{"speaker":"Stephanie Best","startTime":1748.48,"endTime":1750.66,"body":"and showing that you can"},{"speaker":"Stephanie Best","startTime":1748.48,"endTime":1750.66,"body":"handle their relationship."},{"speaker":"Stephanie Best","startTime":1750.67,"endTime":1752.45,"body":"Because ultimately,"},{"speaker":"Stephanie Best","startTime":1750.67,"endTime":1752.45,"body":"people walk away with,"},{"speaker":"Stephanie Best","startTime":1752.74,"endTime":1754.1499999999999,"body":"Oh, Galen's really smart."},{"speaker":"Stephanie Best","startTime":1754.18,"endTime":1756.16,"body":"He asked a lot of strategy"},{"speaker":"Stephanie Best","startTime":1754.18,"endTime":1756.16,"body":"questions, but they're going"},{"speaker":"Stephanie Best","startTime":1756.16,"endTime":1758.03,"body":"to walk away with Oh, how"},{"speaker":"Stephanie Best","startTime":1756.16,"endTime":1758.03,"body":"did Galen make me feel or"},{"speaker":"Stephanie Best","startTime":1758.03,"endTime":1760.24,"body":"how do I feel about our"},{"speaker":"Stephanie Best","startTime":1758.03,"endTime":1760.24,"body":"conversation afterward?"},{"speaker":"Stephanie Best","startTime":1760.24,"endTime":1763.24,"body":"So your impact has"},{"speaker":"Stephanie Best","startTime":1760.24,"endTime":1763.24,"body":"influence and meaning to"},{"speaker":"Stephanie Best","startTime":1763.24,"endTime":1765.73,"body":"it, regardless of your"},{"speaker":"Stephanie Best","startTime":1763.24,"endTime":1765.73,"body":"position in the organization."},{"speaker":"Stephanie Best","startTime":1766.07,"endTime":1767.24,"body":"And take full advantage of that."},{"speaker":"Galen Low","startTime":1767.42,"endTime":1769.31,"body":"I love the"},{"speaker":"Galen Low","startTime":1767.42,"endTime":1769.31,"body":"focus on relationships and"},{"speaker":"Galen Low","startTime":1769.31,"endTime":1771.54,"body":"like what that means in"},{"speaker":"Galen Low","startTime":1769.31,"endTime":1771.54,"body":"terms of empathy as well."},{"speaker":"Galen Low","startTime":1771.93,"endTime":1775.16,"body":"If we are trying to be authentic"},{"speaker":"Galen Low","startTime":1771.93,"endTime":1775.16,"body":"about this, and yeah, sure."},{"speaker":"Galen Low","startTime":1775.17,"endTime":1777.46,"body":"Maybe you are stressed and"},{"speaker":"Galen Low","startTime":1775.17,"endTime":1777.46,"body":"anxious about the fact that,"},{"speaker":"Galen Low","startTime":1777.51,"endTime":1779.54,"body":"maybe this project won't deliver"},{"speaker":"Galen Low","startTime":1777.51,"endTime":1779.54,"body":"on what we're trying to do."},{"speaker":"Galen Low","startTime":1779.55,"endTime":1781.75,"body":"Like maybe there is that"},{"speaker":"Galen Low","startTime":1779.55,"endTime":1781.75,"body":"there, but if you're coming"},{"speaker":"Galen Low","startTime":1781.75,"endTime":1784.52,"body":"at it authentically and you're"},{"speaker":"Galen Low","startTime":1781.75,"endTime":1784.52,"body":"thinking about it empathetically"},{"speaker":"Galen Low","startTime":1784.52,"endTime":1787.29,"body":"as that person, just because"},{"speaker":"Galen Low","startTime":1784.52,"endTime":1787.29,"body":"they are somewhere else in"},{"speaker":"Galen Low","startTime":1787.3,"endTime":1789.73,"body":"the organizational structure,"},{"speaker":"Galen Low","startTime":1787.3,"endTime":1789.73,"body":"doesn't mean that I can just"},{"speaker":"Galen Low","startTime":1789.74,"endTime":1791.71,"body":"show up and put them on the"},{"speaker":"Galen Low","startTime":1789.74,"endTime":1791.71,"body":"spot and put pressure on them."},{"speaker":"Galen Low","startTime":1791.71,"endTime":1793.3,"body":"And they're going to give"},{"speaker":"Galen Low","startTime":1791.71,"endTime":1793.3,"body":"me the perfect answer."},{"speaker":"Galen Low","startTime":1793.31,"endTime":1794.8,"body":"Otherwise I'm going"},{"speaker":"Galen Low","startTime":1793.31,"endTime":1794.8,"body":"to go tweet about it."},{"speaker":"Galen Low","startTime":1795.07,"endTime":1795.66,"body":"Do we still tweet?"},{"speaker":"Galen Low","startTime":1795.71,"endTime":1796.58,"body":"Is it still call it tweet?"},{"speaker":"Galen Low","startTime":1798.23,"endTime":1800.07,"body":"I'm going to go tell"},{"speaker":"Galen Low","startTime":1798.23,"endTime":1800.07,"body":"everybody that no one"},{"speaker":"Galen Low","startTime":1800.07,"endTime":1800.82,"body":"knows what's going on."},{"speaker":"Galen Low","startTime":1800.82,"endTime":1804.595,"body":"This project is chaos, but"},{"speaker":"Galen Low","startTime":1800.82,"endTime":1804.595,"body":"managing a relationship more"},{"speaker":"Galen Low","startTime":1804.595,"endTime":1807.905,"body":"than a sort of question of"},{"speaker":"Galen Low","startTime":1804.595,"endTime":1807.905,"body":"that's how you're to put"},{"speaker":"Galen Low","startTime":1807.905,"endTime":1811.205,"body":"it your way, maneuvering"},{"speaker":"Galen Low","startTime":1807.905,"endTime":1811.205,"body":"within sort of the dynamics"},{"speaker":"Galen Low","startTime":1811.205,"endTime":1812.055,"body":"of the organization."},{"speaker":"Stephanie Best","startTime":1812.325,"endTime":1814.305,"body":"I love that"},{"speaker":"Stephanie Best","startTime":1812.325,"endTime":1814.305,"body":"you've, again, summarize"},{"speaker":"Stephanie Best","startTime":1814.325,"endTime":1816.575,"body":"this so eloquently and"},{"speaker":"Stephanie Best","startTime":1814.325,"endTime":1816.575,"body":"I love your perspective."},{"speaker":"Stephanie Best","startTime":1816.585,"endTime":1819.975,"body":"Like it, it really drives the"},{"speaker":"Stephanie Best","startTime":1816.585,"endTime":1819.975,"body":"point home and it is about"},{"speaker":"Stephanie Best","startTime":1819.975,"endTime":1821.0149999999999,"body":"relationships at the end of day."},{"speaker":"Stephanie Best","startTime":1821.0149999999999,"endTime":1823.575,"body":"As a project manager, like"},{"speaker":"Stephanie Best","startTime":1821.0149999999999,"endTime":1823.575,"body":"you have to raise those red"},{"speaker":"Stephanie Best","startTime":1823.575,"endTime":1826.075,"body":"flags, when they come up,"},{"speaker":"Stephanie Best","startTime":1823.575,"endTime":1826.075,"body":"not everyone will see them"},{"speaker":"Stephanie Best","startTime":1826.075,"endTime":1828.405,"body":"right away and it's your"},{"speaker":"Stephanie Best","startTime":1826.075,"endTime":1828.405,"body":"part of your scope of your"},{"speaker":"Stephanie Best","startTime":1828.465,"endTime":1830.595,"body":"job description to say, Hey,"},{"speaker":"Stephanie Best","startTime":1828.465,"endTime":1830.595,"body":"there's something wrong here."},{"speaker":"Stephanie Best","startTime":1830.595,"endTime":1831.325,"body":"There's a risk here."},{"speaker":"Stephanie Best","startTime":1831.325,"endTime":1832.385,"body":"Are we being strategic?"},{"speaker":"Stephanie Best","startTime":1832.7549999999999,"endTime":1835.305,"body":"And then if other people"},{"speaker":"Stephanie Best","startTime":1832.7549999999999,"endTime":1835.305,"body":"don't see that as part of your"},{"speaker":"Stephanie Best","startTime":1835.305,"endTime":1839.595,"body":"scope to question strategy"},{"speaker":"Stephanie Best","startTime":1835.305,"endTime":1839.595,"body":"alignment, then get those"},{"speaker":"Stephanie Best","startTime":1839.595,"endTime":1842.585,"body":"relationships and prime those"},{"speaker":"Stephanie Best","startTime":1839.595,"endTime":1842.585,"body":"conversations, and it doesn't"},{"speaker":"Stephanie Best","startTime":1842.585,"endTime":1843.985,"body":"have to happen all in once."},{"speaker":"Stephanie Best","startTime":1844.34,"endTime":1847.72,"body":"Prime those conversations,"},{"speaker":"Stephanie Best","startTime":1844.34,"endTime":1847.72,"body":"get people, comfortable."},{"speaker":"Stephanie Best","startTime":1847.99,"endTime":1848.31,"body":"Yeah."},{"speaker":"Stephanie Best","startTime":1848.31,"endTime":1851.8799999999999,"body":"It can take many weeks, to"},{"speaker":"Stephanie Best","startTime":1848.31,"endTime":1851.8799999999999,"body":"accomplish that, depending"},{"speaker":"Stephanie Best","startTime":1851.8799999999999,"endTime":1854.91,"body":"on the culture availability"},{"speaker":"Stephanie Best","startTime":1851.8799999999999,"endTime":1854.91,"body":"and types of people that"},{"speaker":"Stephanie Best","startTime":1854.91,"endTime":1855.73,"body":"you're dealing with."},{"speaker":"Galen Low","startTime":1856.09,"endTime":1857.99,"body":"Speaking of types of"},{"speaker":"Galen Low","startTime":1856.09,"endTime":1857.99,"body":"people that we're dealing with,"},{"speaker":"Galen Low","startTime":1858.28,"endTime":1860.69,"body":"and we've been talking about"},{"speaker":"Galen Low","startTime":1858.28,"endTime":1860.69,"body":"like culture and personalities,"},{"speaker":"Galen Low","startTime":1860.71,"endTime":1862.8,"body":"but also I wanted to come back"},{"speaker":"Galen Low","startTime":1860.71,"endTime":1862.8,"body":"to something you said earlier"},{"speaker":"Galen Low","startTime":1862.8,"endTime":1864.19,"body":"about the translation, right?"},{"speaker":"Galen Low","startTime":1864.22,"endTime":1866.45,"body":"Like it needs to be"},{"speaker":"Galen Low","startTime":1864.22,"endTime":1866.45,"body":"translated along the way."},{"speaker":"Galen Low","startTime":1866.6499999999999,"endTime":1868.3899999999999,"body":"That's part of the exercise"},{"speaker":"Galen Low","startTime":1866.6499999999999,"endTime":1868.3899999999999,"body":"in terms of value stream"},{"speaker":"Galen Low","startTime":1868.3999999999999,"endTime":1870.32,"body":"mapping is translating,"},{"speaker":"Galen Low","startTime":1868.3999999999999,"endTime":1870.32,"body":"translating, translating."},{"speaker":"Galen Low","startTime":1870.76,"endTime":1875.02,"body":"And, I think in some cases,"},{"speaker":"Galen Low","startTime":1870.76,"endTime":1875.02,"body":"some of our listeners, some"},{"speaker":"Galen Low","startTime":1875.04,"endTime":1878.3799999999999,"body":"project managers don't feel"},{"speaker":"Galen Low","startTime":1875.04,"endTime":1878.3799999999999,"body":"like they have the knowledge"},{"speaker":"Galen Low","startTime":1878.3799999999999,"endTime":1881.3,"body":"or the language to actually"},{"speaker":"Galen Low","startTime":1878.3799999999999,"endTime":1881.3,"body":"ask the right questions."},{"speaker":"Galen Low","startTime":1881.3,"endTime":1884.31,"body":"And then you start seeing"},{"speaker":"Galen Low","startTime":1881.3,"endTime":1884.31,"body":"some of these job postings"},{"speaker":"Galen Low","startTime":1884.57,"endTime":1887.3799999999999,"body":"for project leadership"},{"speaker":"Galen Low","startTime":1884.57,"endTime":1887.3799999999999,"body":"roles that are looking"},{"speaker":"Galen Low","startTime":1887.3799999999999,"endTime":1889.1299999999999,"body":"for people with an MBA."},{"speaker":"Galen Low","startTime":1889.45,"endTime":1892.16,"body":"And it stands to reason that a"},{"speaker":"Galen Low","startTime":1889.45,"endTime":1892.16,"body":"lot of people are sitting there"},{"speaker":"Galen Low","startTime":1892.19,"endTime":1894.91,"body":"thinking, okay, well, if all of"},{"speaker":"Galen Low","startTime":1892.19,"endTime":1894.91,"body":"this is true, do I as a project"},{"speaker":"Galen Low","startTime":1894.91,"endTime":1898.8999999999999,"body":"manager need to get an MBA"},{"speaker":"Galen Low","startTime":1894.91,"endTime":1898.8999999999999,"body":"and speak like executive ease?"},{"speaker":"Galen Low","startTime":1899.145,"endTime":1903.055,"body":"What level of understanding"},{"speaker":"Galen Low","startTime":1899.145,"endTime":1903.055,"body":"does the executive office"},{"speaker":"Galen Low","startTime":1903.085,"endTime":1906.165,"body":"want project managers to"},{"speaker":"Galen Low","startTime":1903.085,"endTime":1906.165,"body":"have in terms of the business"},{"speaker":"Galen Low","startTime":1906.165,"endTime":1910.125,"body":"goals so that they can be,"},{"speaker":"Galen Low","startTime":1906.165,"endTime":1910.125,"body":"capable, but not necessarily"},{"speaker":"Galen Low","startTime":1910.5149999999999,"endTime":1911.425,"body":"at the level, right?"},{"speaker":"Galen Low","startTime":1911.425,"endTime":1911.635,"body":"Don't."},{"speaker":"Galen Low","startTime":1911.98,"endTime":1915.56,"body":"Maybe to reframe the question,"},{"speaker":"Galen Low","startTime":1911.98,"endTime":1915.56,"body":"like how much strategic and"},{"speaker":"Galen Low","startTime":1915.56,"endTime":1919.3799999999999,"body":"executive knowledge and language"},{"speaker":"Galen Low","startTime":1915.56,"endTime":1919.3799999999999,"body":"does a project manager need"},{"speaker":"Galen Low","startTime":1919.3799999999999,"endTime":1923.11,"body":"to have to be successful at"},{"speaker":"Galen Low","startTime":1919.3799999999999,"endTime":1923.11,"body":"understanding the sort of value"},{"speaker":"Galen Low","startTime":1923.11,"endTime":1924.32,"body":"stream that they're part of?"},{"speaker":"Stephanie Best","startTime":1924.68,"endTime":1925.51,"body":"I"},{"speaker":"Stephanie Best","startTime":1924.68,"endTime":1925.51,"body":"love that question."},{"speaker":"Stephanie Best","startTime":1925.51,"endTime":1927.6399999999999,"body":"And it's really important"},{"speaker":"Stephanie Best","startTime":1925.51,"endTime":1927.6399999999999,"body":"too, because a lot of the"},{"speaker":"Stephanie Best","startTime":1927.6399999999999,"endTime":1930.605,"body":"time it's do I, or don't"},{"speaker":"Stephanie Best","startTime":1927.6399999999999,"endTime":1930.605,"body":"I need an MBA, to progress"},{"speaker":"Stephanie Best","startTime":1930.655,"endTime":1932.57,"body":"in like this field, right?"},{"speaker":"Stephanie Best","startTime":1932.57,"endTime":1935.1,"body":"And sometimes it's like"},{"speaker":"Stephanie Best","startTime":1932.57,"endTime":1935.1,"body":"a very solid requirement"},{"speaker":"Stephanie Best","startTime":1935.11,"endTime":1937.6,"body":"on the job posting, and"},{"speaker":"Stephanie Best","startTime":1935.11,"endTime":1937.6,"body":"sometimes people get promoted"},{"speaker":"Stephanie Best","startTime":1937.6,"endTime":1938.87,"body":"within without an MBA."},{"speaker":"Stephanie Best","startTime":1939.16,"endTime":1942.57,"body":"So it's time and place"},{"speaker":"Stephanie Best","startTime":1939.16,"endTime":1942.57,"body":"and exposure as well."},{"speaker":"Stephanie Best","startTime":1942.57,"endTime":1943.85,"body":"Your network is your network."},{"speaker":"Stephanie Best","startTime":1943.8999999999999,"endTime":1947.55,"body":"And sometimes people are,"},{"speaker":"Stephanie Best","startTime":1943.8999999999999,"endTime":1947.55,"body":"very qualified, but maybe"},{"speaker":"Stephanie Best","startTime":1947.55,"endTime":1948.6299999999999,"body":"can't build relationships."},{"speaker":"Stephanie Best","startTime":1948.6299999999999,"endTime":1950.71,"body":"They have these MBAs, but they"},{"speaker":"Stephanie Best","startTime":1948.6299999999999,"endTime":1950.71,"body":"can't build relationships."},{"speaker":"Stephanie Best","startTime":1950.71,"endTime":1954.28,"body":"So to answer your question,"},{"speaker":"Stephanie Best","startTime":1950.71,"endTime":1954.28,"body":"do PMs need to get an MBA"},{"speaker":"Stephanie Best","startTime":1954.29,"endTime":1958.33,"body":"to speak executive ease, or"},{"speaker":"Stephanie Best","startTime":1954.29,"endTime":1958.33,"body":"what is the expectation here?"},{"speaker":"Stephanie Best","startTime":1958.49,"endTime":1961.72,"body":"What is the executive boss"},{"speaker":"Stephanie Best","startTime":1958.49,"endTime":1961.72,"body":"expectation of, a PM's"},{"speaker":"Stephanie Best","startTime":1961.76,"endTime":1963.32,"body":"understanding of business goals?"},{"speaker":"Stephanie Best","startTime":1963.67,"endTime":1967.49,"body":"And I think a very like lofty"},{"speaker":"Stephanie Best","startTime":1963.67,"endTime":1967.49,"body":"expectation for what I've seen"},{"speaker":"Stephanie Best","startTime":1967.53,"endTime":1969.68,"body":"with executives is that they're"},{"speaker":"Stephanie Best","startTime":1967.53,"endTime":1969.68,"body":"like, yeah, this should be"},{"speaker":"Stephanie Best","startTime":1969.68,"endTime":1970.66,"body":"perfectly aligned with strategy."},{"speaker":"Stephanie Best","startTime":1970.99,"endTime":1971.48,"body":"But you know what?"},{"speaker":"Stephanie Best","startTime":1971.49,"endTime":1975.03,"body":"I don't think that being"},{"speaker":"Stephanie Best","startTime":1971.49,"endTime":1975.03,"body":"able to speak to executives"},{"speaker":"Stephanie Best","startTime":1975.03,"endTime":1976.84,"body":"depends on your, needs an MBA."},{"speaker":"Stephanie Best","startTime":1976.86,"endTime":1979.91,"body":"So it really does depend"},{"speaker":"Stephanie Best","startTime":1976.86,"endTime":1979.91,"body":"on your career positioning,"},{"speaker":"Stephanie Best","startTime":1979.95,"endTime":1982.17,"body":"your ability to, again,"},{"speaker":"Stephanie Best","startTime":1979.95,"endTime":1982.17,"body":"build those relationships."},{"speaker":"Stephanie Best","startTime":1982.66,"endTime":1984.58,"body":"And also I'm going to"},{"speaker":"Stephanie Best","startTime":1982.66,"endTime":1984.58,"body":"say your sense of power"},{"speaker":"Stephanie Best","startTime":1984.58,"endTime":1987.35,"body":"distance and how effectively"},{"speaker":"Stephanie Best","startTime":1984.58,"endTime":1987.35,"body":"you prove your values."},{"speaker":"Stephanie Best","startTime":1987.36,"endTime":1990.11,"body":"So I've hired and let"},{"speaker":"Stephanie Best","startTime":1987.36,"endTime":1990.11,"body":"go of people with MBAs."},{"speaker":"Stephanie Best","startTime":1990.44,"endTime":1993.595,"body":"And while MBAs are really"},{"speaker":"Stephanie Best","startTime":1990.44,"endTime":1993.595,"body":"important, an MBA loan is"},{"speaker":"Stephanie Best","startTime":1993.605,"endTime":1996.5049999999999,"body":"not what makes a project"},{"speaker":"Stephanie Best","startTime":1993.605,"endTime":1996.5049999999999,"body":"manager worthy of promotion."},{"speaker":"Stephanie Best","startTime":1996.555,"endTime":1999.035,"body":"I think it's valuable and"},{"speaker":"Stephanie Best","startTime":1996.555,"endTime":1999.035,"body":"it provides really important"},{"speaker":"Stephanie Best","startTime":1999.035,"endTime":2001.095,"body":"business knowledge and"},{"speaker":"Stephanie Best","startTime":1999.035,"endTime":2001.095,"body":"it's very powerful as an"},{"speaker":"Stephanie Best","startTime":2001.225,"endTime":2002.645,"body":"executive to have an MBA."},{"speaker":"Stephanie Best","startTime":2003.045,"endTime":2006.075,"body":"However, as a project manager,"},{"speaker":"Stephanie Best","startTime":2003.045,"endTime":2006.075,"body":"moving your way through"},{"speaker":"Stephanie Best","startTime":2006.075,"endTime":2008.225,"body":"the organization, I think"},{"speaker":"Stephanie Best","startTime":2006.075,"endTime":2008.225,"body":"there's opportunities to"},{"speaker":"Stephanie Best","startTime":2008.2649999999999,"endTime":2010.475,"body":"prove your value otherwise,"},{"speaker":"Stephanie Best","startTime":2008.2649999999999,"endTime":2010.475,"body":"if you do not have one."},{"speaker":"Stephanie Best","startTime":2010.745,"endTime":2013.295,"body":"And then generally speaking,"},{"speaker":"Stephanie Best","startTime":2010.745,"endTime":2013.295,"body":"the executive office needs"},{"speaker":"Stephanie Best","startTime":2013.295,"endTime":2015.405,"body":"to see that a project"},{"speaker":"Stephanie Best","startTime":2013.295,"endTime":2015.405,"body":"manager demonstrates their"},{"speaker":"Stephanie Best","startTime":2015.405,"endTime":2017.825,"body":"understanding of business"},{"speaker":"Stephanie Best","startTime":2015.405,"endTime":2017.825,"body":"goals through their ability"},{"speaker":"Stephanie Best","startTime":2017.855,"endTime":2020.375,"body":"to translate strategy into"},{"speaker":"Stephanie Best","startTime":2017.855,"endTime":2020.375,"body":"their deliverables every day."},{"speaker":"Stephanie Best","startTime":2020.745,"endTime":2024.565,"body":"So if you would like to prove"},{"speaker":"Stephanie Best","startTime":2020.745,"endTime":2024.565,"body":"that you are effectively the"},{"speaker":"Stephanie Best","startTime":2024.565,"endTime":2027.065,"body":"experience equivalent of an"},{"speaker":"Stephanie Best","startTime":2024.565,"endTime":2027.065,"body":"MBA, that's how you do it."},{"speaker":"Stephanie Best","startTime":2027.365,"endTime":2030.345,"body":"So if your goal is to climb"},{"speaker":"Stephanie Best","startTime":2027.365,"endTime":2030.345,"body":"the ladder, build relationships"},{"speaker":"Stephanie Best","startTime":2030.385,"endTime":2032.865,"body":"and be equipped with knowledge"},{"speaker":"Stephanie Best","startTime":2030.385,"endTime":2032.865,"body":"about your craft and the"},{"speaker":"Stephanie Best","startTime":2032.865,"endTime":2036.585,"body":"company and demonstrate an"},{"speaker":"Stephanie Best","startTime":2032.865,"endTime":2036.585,"body":"impactful leadership style that"},{"speaker":"Stephanie Best","startTime":2036.605,"endTime":2040.81,"body":"builds trust and collaboration"},{"speaker":"Stephanie Best","startTime":2036.605,"endTime":2040.81,"body":"among team members, right?"},{"speaker":"Stephanie Best","startTime":2040.81,"endTime":2042.82,"body":"If you're going to get an"},{"speaker":"Stephanie Best","startTime":2040.81,"endTime":2042.82,"body":"MBA, make sure you're doing"},{"speaker":"Stephanie Best","startTime":2042.82,"endTime":2045.23,"body":"it for yourself and that it's"},{"speaker":"Stephanie Best","startTime":2042.82,"endTime":2045.23,"body":"your mission and your passion,"},{"speaker":"Stephanie Best","startTime":2045.55,"endTime":2047.93,"body":"because we do see trends in"},{"speaker":"Stephanie Best","startTime":2045.55,"endTime":2047.93,"body":"hiring where executives are a"},{"speaker":"Stephanie Best","startTime":2047.93,"endTime":2050.35,"body":"little bit more flexibility in"},{"speaker":"Stephanie Best","startTime":2047.93,"endTime":2050.35,"body":"their hiring practices based"},{"speaker":"Stephanie Best","startTime":2050.35,"endTime":2052.35,"body":"on what they require in role."},{"speaker":"Stephanie Best","startTime":2052.4300000000003,"endTime":2054.19,"body":"But there's a lot"},{"speaker":"Stephanie Best","startTime":2052.4300000000003,"endTime":2054.19,"body":"of value to it."},{"speaker":"Stephanie Best","startTime":2054.19,"endTime":2055.86,"body":"And if you feel like the"},{"speaker":"Stephanie Best","startTime":2054.19,"endTime":2055.86,"body":"opportunities that are"},{"speaker":"Stephanie Best","startTime":2055.87,"endTime":2058.33,"body":"available to you only require"},{"speaker":"Stephanie Best","startTime":2055.87,"endTime":2058.33,"body":"an MBA and your network has"},{"speaker":"Stephanie Best","startTime":2058.33,"endTime":2060.48,"body":"confirmed this with you,"},{"speaker":"Stephanie Best","startTime":2058.33,"endTime":2060.48,"body":"then yeah, that makes sense."},{"speaker":"Stephanie Best","startTime":2060.52,"endTime":2063.75,"body":"But what level of understanding"},{"speaker":"Stephanie Best","startTime":2060.52,"endTime":2063.75,"body":"does the executive office want"},{"speaker":"Stephanie Best","startTime":2063.76,"endTime":2066.4900000000002,"body":"project managers to have in"},{"speaker":"Stephanie Best","startTime":2063.76,"endTime":2066.4900000000002,"body":"terms of the business goals?"},{"speaker":"Stephanie Best","startTime":2066.8250000000003,"endTime":2068.655,"body":"Is really just as"},{"speaker":"Stephanie Best","startTime":2066.8250000000003,"endTime":2068.655,"body":"much as willing."},{"speaker":"Stephanie Best","startTime":2068.655,"endTime":2070.7050000000004,"body":"They're going to"},{"speaker":"Stephanie Best","startTime":2068.655,"endTime":2070.7050000000004,"body":"get curious about."},{"speaker":"Stephanie Best","startTime":2070.7450000000003,"endTime":2073.005,"body":"So they need to expose"},{"speaker":"Stephanie Best","startTime":2070.7450000000003,"endTime":2073.005,"body":"themselves, ask the"},{"speaker":"Stephanie Best","startTime":2073.005,"endTime":2075.0750000000003,"body":"right questions, extract"},{"speaker":"Stephanie Best","startTime":2073.005,"endTime":2075.0750000000003,"body":"that information, beat"},{"speaker":"Stephanie Best","startTime":2075.0750000000003,"endTime":2076.195,"body":"those people experts."},{"speaker":"Stephanie Best","startTime":2076.2450000000003,"endTime":2078.585,"body":"And then when an executive"},{"speaker":"Stephanie Best","startTime":2076.2450000000003,"endTime":2078.585,"body":"says, Hey, give me an update"},{"speaker":"Stephanie Best","startTime":2078.5950000000003,"endTime":2080.645,"body":"on all of these projects within"},{"speaker":"Stephanie Best","startTime":2078.5950000000003,"endTime":2080.645,"body":"your portfolio, which has"},{"speaker":"Stephanie Best","startTime":2080.645,"endTime":2082.5550000000003,"body":"happened to me countless times."},{"speaker":"Stephanie Best","startTime":2082.835,"endTime":2084.6150000000002,"body":"It's your first date"},{"speaker":"Stephanie Best","startTime":2082.835,"endTime":2084.6150000000002,"body":"back from MatLeaf,"},{"speaker":"Stephanie Best","startTime":2085.315,"endTime":2086.1150000000002,"body":"bringing me up to speed."},{"speaker":"Stephanie Best","startTime":2086.1150000000002,"endTime":2087.605,"body":"I was like, isn't this"},{"speaker":"Stephanie Best","startTime":2086.1150000000002,"endTime":2087.605,"body":"the other way around?"},{"speaker":"Stephanie Best","startTime":2087.9950000000003,"endTime":2090.6240000000003,"body":"Or, you've been there and you"},{"speaker":"Stephanie Best","startTime":2087.9950000000003,"endTime":2090.6240000000003,"body":"haven't gone to MatLeaf and"},{"speaker":"Stephanie Best","startTime":2090.625,"endTime":2093.7650000000003,"body":"you suddenly get caught off"},{"speaker":"Stephanie Best","startTime":2090.625,"endTime":2093.7650000000003,"body":"guard at a meeting at 2 PM in"},{"speaker":"Stephanie Best","startTime":2093.795,"endTime":2096.445,"body":"your calendar and exec is give"},{"speaker":"Stephanie Best","startTime":2093.795,"endTime":2096.445,"body":"me a total portfolio update."},{"speaker":"Stephanie Best","startTime":2096.675,"endTime":2098.8250000000003,"body":"Well, what they're"},{"speaker":"Stephanie Best","startTime":2096.675,"endTime":2098.8250000000003,"body":"expecting to see is, okay,"},{"speaker":"Stephanie Best","startTime":2099.195,"endTime":2100.0750000000003,"body":"what are the projects?"},{"speaker":"Stephanie Best","startTime":2100.4500000000003,"endTime":2101.52,"body":"What are they delivering?"},{"speaker":"Stephanie Best","startTime":2101.76,"endTime":2102.78,"body":"Why are they important?"},{"speaker":"Stephanie Best","startTime":2102.8300000000004,"endTime":2104.27,"body":"And do I have to"},{"speaker":"Stephanie Best","startTime":2102.8300000000004,"endTime":2104.27,"body":"worry about anything?"},{"speaker":"Galen Low","startTime":2104.6000000000004,"endTime":2105.8900000000003,"body":"I like the"},{"speaker":"Galen Low","startTime":2104.6000000000004,"endTime":2105.8900000000003,"body":"curiosity bit, right?"},{"speaker":"Galen Low","startTime":2105.8900000000003,"endTime":2108.6800000000003,"body":"And it is about learning"},{"speaker":"Galen Low","startTime":2105.8900000000003,"endTime":2108.6800000000003,"body":"enough to, maneuver"},{"speaker":"Galen Low","startTime":2108.6800000000003,"endTime":2110.44,"body":"within your organization,"},{"speaker":"Galen Low","startTime":2108.6800000000003,"endTime":2110.44,"body":"that might be different."},{"speaker":"Galen Low","startTime":2110.73,"endTime":2112.67,"body":"There's even a translation"},{"speaker":"Galen Low","startTime":2110.73,"endTime":2112.67,"body":"that happens when you see"},{"speaker":"Galen Low","startTime":2112.67,"endTime":2115.69,"body":"a job posting that asking"},{"speaker":"Galen Low","startTime":2112.67,"endTime":2115.69,"body":"for an MBA, there's probably"},{"speaker":"Galen Low","startTime":2115.69,"endTime":2117.3700000000003,"body":"more questions to ask about"},{"speaker":"Galen Low","startTime":2115.69,"endTime":2117.3700000000003,"body":"that, whether it's through"},{"speaker":"Galen Low","startTime":2117.38,"endTime":2119.5800000000004,"body":"informational interviews or"},{"speaker":"Galen Low","startTime":2117.38,"endTime":2119.5800000000004,"body":"in the interview process about"},{"speaker":"Galen Low","startTime":2119.5800000000004,"endTime":2120.8700000000003,"body":"tell me more about that and why."},{"speaker":"Galen Low","startTime":2121.1600000000003,"endTime":2122.2850000000003,"body":"But yeah, I love it."},{"speaker":"Galen Low","startTime":2122.3250000000003,"endTime":2125.0150000000003,"body":"Like the most literal example"},{"speaker":"Galen Low","startTime":2122.3250000000003,"endTime":2125.0150000000003,"body":"I had for me was and this is"},{"speaker":"Galen Low","startTime":2125.0150000000003,"endTime":2128.1150000000002,"body":"very literal, but like eBITDA"},{"speaker":"Galen Low","startTime":2125.0150000000003,"endTime":2128.1150000000002,"body":"was like the word that like kept"},{"speaker":"Galen Low","startTime":2128.1150000000002,"endTime":2130.465,"body":"getting thrown around when I"},{"speaker":"Galen Low","startTime":2128.1150000000002,"endTime":2130.465,"body":"was talking with the C-suite."},{"speaker":"Galen Low","startTime":2130.485,"endTime":2132.2450000000003,"body":"I was like, I don't"},{"speaker":"Galen Low","startTime":2130.485,"endTime":2132.2450000000003,"body":"know what this means."},{"speaker":"Galen Low","startTime":2132.2450000000003,"endTime":2133.735,"body":"And it took me like so long."},{"speaker":"Galen Low","startTime":2133.755,"endTime":2136.085,"body":"I was so intimidated by it"},{"speaker":"Galen Low","startTime":2133.755,"endTime":2136.085,"body":"that it actually took me"},{"speaker":"Galen Low","startTime":2136.085,"endTime":2138.905,"body":"weeks to Google it and be"},{"speaker":"Galen Low","startTime":2136.085,"endTime":2138.905,"body":"like, Oh, it's just that?"},{"speaker":"Galen Low","startTime":2139.255,"endTime":2140.175,"body":"Oh, that's silly."},{"speaker":"Galen Low","startTime":2140.735,"endTime":2141.7650000000003,"body":"Like I should have either asked."},{"speaker":"Galen Low","startTime":2142.07,"endTime":2144.3500000000004,"body":"Or I should have learned it"},{"speaker":"Galen Low","startTime":2142.07,"endTime":2144.3500000000004,"body":"so that next time I came to"},{"speaker":"Galen Low","startTime":2144.3500000000004,"endTime":2147.63,"body":"the conversation understanding"},{"speaker":"Galen Low","startTime":2144.3500000000004,"endTime":2147.63,"body":"it, and it was just, it was a"},{"speaker":"Galen Low","startTime":2147.63,"endTime":2151.13,"body":"jargon question more than it"},{"speaker":"Galen Low","startTime":2147.63,"endTime":2151.13,"body":"was a, am I a business person?"},{"speaker":"Galen Low","startTime":2151.4100000000003,"endTime":2155.19,"body":"It was like a, can I"},{"speaker":"Galen Low","startTime":2151.4100000000003,"endTime":2155.19,"body":"roll into a conversation"},{"speaker":"Galen Low","startTime":2155.2000000000003,"endTime":2157.9,"body":"that is jargony, that has"},{"speaker":"Galen Low","startTime":2155.2000000000003,"endTime":2157.9,"body":"concepts and perspectives"},{"speaker":"Galen Low","startTime":2157.9,"endTime":2160.5800000000004,"body":"that are more related to"},{"speaker":"Galen Low","startTime":2157.9,"endTime":2160.5800000000004,"body":"a role that I don't hold."},{"speaker":"Galen Low","startTime":2160.8900000000003,"endTime":2164.46,"body":"And then can I navigate the"},{"speaker":"Galen Low","startTime":2160.8900000000003,"endTime":2164.46,"body":"relationship and learn and"},{"speaker":"Galen Low","startTime":2164.51,"endTime":2168.11,"body":"just ask the right questions"},{"speaker":"Galen Low","startTime":2164.51,"endTime":2168.11,"body":"to show that I have accrued"},{"speaker":"Galen Low","startTime":2168.11,"endTime":2171.11,"body":"knowledge and can be useful"},{"speaker":"Galen Low","startTime":2168.11,"endTime":2171.11,"body":"beyond just delivering"},{"speaker":"Galen Low","startTime":2171.3300000000004,"endTime":2172.36,"body":"against a list of things."},{"speaker":"Stephanie Best","startTime":2172.5800000000004,"endTime":2174.11,"body":"And what a"},{"speaker":"Stephanie Best","startTime":2172.5800000000004,"endTime":2174.11,"body":"good learning experience,"},{"speaker":"Stephanie Best","startTime":2174.1200000000003,"endTime":2176.3900000000003,"body":"like you got thrown into a"},{"speaker":"Stephanie Best","startTime":2174.1200000000003,"endTime":2176.3900000000003,"body":"spiral because of an acronym."},{"speaker":"Stephanie Best","startTime":2176.65,"endTime":2178.73,"body":"I want to, like I studied"},{"speaker":"Stephanie Best","startTime":2176.65,"endTime":2178.73,"body":"at a Deloitte and they"},{"speaker":"Stephanie Best","startTime":2178.73,"endTime":2180.2000000000003,"body":"have a wall of acronyms."},{"speaker":"Stephanie Best","startTime":2180.6150000000002,"endTime":2182.7650000000003,"body":"And so I think it's very"},{"speaker":"Stephanie Best","startTime":2180.6150000000002,"endTime":2182.7650000000003,"body":"important that yeah, just be"},{"speaker":"Stephanie Best","startTime":2182.7650000000003,"endTime":2185.5350000000003,"body":"shameless about asking for"},{"speaker":"Stephanie Best","startTime":2182.7650000000003,"endTime":2185.5350000000003,"body":"clarity and saying what is even,"},{"speaker":"Stephanie Best","startTime":2185.5950000000003,"endTime":2188.3650000000002,"body":"by the way, what is even a, I"},{"speaker":"Stephanie Best","startTime":2185.5950000000003,"endTime":2188.3650000000002,"body":"figure out what it is, right."},{"speaker":"Stephanie Best","startTime":2188.3650000000002,"endTime":2190.3650000000002,"body":"And they'd say, yeah,"},{"speaker":"Stephanie Best","startTime":2188.3650000000002,"endTime":2190.3650000000002,"body":"thank you very much."},{"speaker":"Stephanie Best","startTime":2190.3650000000002,"endTime":2192.565,"body":"I understand that the words"},{"speaker":"Stephanie Best","startTime":2190.3650000000002,"endTime":2192.565,"body":"will probably make sense"},{"speaker":"Stephanie Best","startTime":2192.565,"endTime":2193.605,"body":"to me once you say them."},{"speaker":"Stephanie Best","startTime":2193.8050000000003,"endTime":2196.2850000000003,"body":"But like, when you say"},{"speaker":"Stephanie Best","startTime":2193.8050000000003,"endTime":2196.2850000000003,"body":"this, it's like, what"},{"speaker":"Stephanie Best","startTime":2196.2850000000003,"endTime":2197.7250000000004,"body":"is this brand new thing?"},{"speaker":"Galen Low","startTime":2197.875,"endTime":2198.63,"body":"Yeah,"},{"speaker":"Galen Low","startTime":2197.875,"endTime":2198.63,"body":"no, you're right."},{"speaker":"Galen Low","startTime":2198.63,"endTime":2200.38,"body":"I guess like acronyms and"},{"speaker":"Galen Low","startTime":2198.63,"endTime":2200.38,"body":"jargon are everywhere."},{"speaker":"Galen Low","startTime":2200.38,"endTime":2201.1400000000003,"body":"You do have to be saying this."},{"speaker":"Galen Low","startTime":2201.38,"endTime":2204.3900000000003,"body":"Shameless about asking the"},{"speaker":"Galen Low","startTime":2201.38,"endTime":2204.3900000000003,"body":"question, if it's appropriate"},{"speaker":"Galen Low","startTime":2204.3900000000003,"endTime":2207.0400000000004,"body":"or finding out the answer on"},{"speaker":"Galen Low","startTime":2204.3900000000003,"endTime":2207.0400000000004,"body":"your own time so that, the"},{"speaker":"Galen Low","startTime":2207.0400000000004,"endTime":2209.59,"body":"next time you are armed, but"},{"speaker":"Galen Low","startTime":2207.0400000000004,"endTime":2209.59,"body":"yeah, that curiosity, the"},{"speaker":"Galen Low","startTime":2209.59,"endTime":2213.36,"body":"willingness to engage with stuff"},{"speaker":"Galen Low","startTime":2209.59,"endTime":2213.36,"body":"that's outside of your comfort"},{"speaker":"Galen Low","startTime":2213.36,"endTime":2215.36,"body":"zone, I think is a superpower."},{"speaker":"Stephanie Best","startTime":2215.69,"endTime":2216.7000000000003,"body":"It's a superpower."},{"speaker":"Stephanie Best","startTime":2216.7400000000002,"endTime":2217.8700000000003,"body":"You're absolutely correct."},{"speaker":"Galen Low","startTime":2218.21,"endTime":2219.76,"body":"Stephanie, thank"},{"speaker":"Galen Low","startTime":2218.21,"endTime":2219.76,"body":"you so much for spending"},{"speaker":"Galen Low","startTime":2219.76,"endTime":2220.57,"body":"the time with me today."},{"speaker":"Galen Low","startTime":2220.8500000000004,"endTime":2221.7400000000002,"body":"I enjoyed this."},{"speaker":"Galen Low","startTime":2221.76,"endTime":2225.02,"body":"I think we went a lot of places"},{"speaker":"Galen Low","startTime":2221.76,"endTime":2225.02,"body":"and yeah, I think you have some"},{"speaker":"Galen Low","startTime":2225.1000000000004,"endTime":2228.0800000000004,"body":"really good insights in terms"},{"speaker":"Galen Low","startTime":2225.1000000000004,"endTime":2228.0800000000004,"body":"of that value stream mapping."},{"speaker":"Galen Low","startTime":2228.09,"endTime":2230.3300000000004,"body":"Like I might just change the"},{"speaker":"Galen Low","startTime":2228.09,"endTime":2230.3300000000004,"body":"title of this podcast actually,"},{"speaker":"Galen Low","startTime":2230.3500000000004,"endTime":2232.9300000000003,"body":"because I think it was just"},{"speaker":"Galen Low","startTime":2230.3500000000004,"endTime":2232.9300000000003,"body":"an absolute masterclass."},{"speaker":"Galen Low","startTime":2232.9300000000003,"endTime":2233.51,"body":"So, thank you."},{"speaker":"Stephanie Best","startTime":2233.7250000000004,"endTime":2235.0350000000003,"body":"Well, thank"},{"speaker":"Stephanie Best","startTime":2233.7250000000004,"endTime":2235.0350000000003,"body":"you so much for having me."},{"speaker":"Stephanie Best","startTime":2235.0350000000003,"endTime":2236.3250000000003,"body":"I'm really honored to be here."},{"speaker":"Stephanie Best","startTime":2236.335,"endTime":2238.4750000000004,"body":"Thank you so much for taking"},{"speaker":"Stephanie Best","startTime":2236.335,"endTime":2238.4750000000004,"body":"the time to speak with me today."},{"speaker":"Galen Low","startTime":2240.755,"endTime":2242.105,"body":"All right"},{"speaker":"Galen Low","startTime":2240.755,"endTime":2242.105,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2242.335,"endTime":2244.295,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2242.335,"endTime":2244.295,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2244.295,"endTime":2246.875,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":2244.295,"endTime":2246.875,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2247.0750000000003,"endTime":2248.0350000000003,"body":"come join our collective."},{"speaker":"Galen Low","startTime":2248.3050000000003,"endTime":2251.7650000000003,"body":"Head on over to"},{"speaker":"Galen Low","startTime":2248.3050000000003,"endTime":2251.7650000000003,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2251.7850000000003,"endTime":2252.335,"body":"to learn more."},{"speaker":"Galen Low","startTime":2252.7850000000003,"endTime":2254.775,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2252.7850000000003,"endTime":2254.775,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2254.775,"endTime":2257.7450000000003,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2254.775,"endTime":2257.7450000000003,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2258.275,"endTime":2260.15,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2258.275,"endTime":2260.15,"body":"thanks for listening."}]}