{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":27.04,"endTime":28.21,"body":"Hey folks,"},{"speaker":"Galen Low","startTime":27.04,"endTime":28.21,"body":"thanks for tuning in."},{"speaker":"Galen Low","startTime":28.21,"endTime":30.76,"body":"My name is Galen Low with"},{"speaker":"Galen Low","startTime":28.21,"endTime":30.76,"body":"the Digital Project Manager."},{"speaker":"Galen Low","startTime":31.060000000000002,"endTime":33.7,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":31.060000000000002,"endTime":33.7,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":33.7,"endTime":35.95,"body":"to help each other get"},{"speaker":"Galen Low","startTime":33.7,"endTime":35.95,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":35.95,"endTime":38.47,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":35.95,"endTime":38.47,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":38.47,"endTime":40.0,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":40.61,"endTime":42.769999999999996,"body":"If you want to hear more"},{"speaker":"Galen Low","startTime":40.61,"endTime":42.769999999999996,"body":"about that, head on over to"},{"speaker":"Galen Low","startTime":42.769999999999996,"endTime":45.719,"body":"thedigitalprojectmanager.com/membership."},{"speaker":"Galen Low","startTime":47.855000000000004,"endTime":52.195,"body":"Okay, today we are talking"},{"speaker":"Galen Low","startTime":47.855000000000004,"endTime":52.195,"body":"about what differentiates high"},{"speaker":"Galen Low","startTime":52.195,"endTime":55.415,"body":"performing project managers"},{"speaker":"Galen Low","startTime":52.195,"endTime":55.415,"body":"from the rest of the pack and"},{"speaker":"Galen Low","startTime":55.415,"endTime":58.445,"body":"what factors need to be in place"},{"speaker":"Galen Low","startTime":55.415,"endTime":58.445,"body":"from an organization and its"},{"speaker":"Galen Low","startTime":58.445,"endTime":62.285000000000004,"body":"leadership to cultivate high"},{"speaker":"Galen Low","startTime":58.445,"endTime":62.285000000000004,"body":"performance from their PM teams."},{"speaker":"Galen Low","startTime":62.835,"endTime":66.084,"body":"With me today is Ben Willmott,"},{"speaker":"Galen Low","startTime":62.835,"endTime":66.084,"body":"a celebrated project management"},{"speaker":"Galen Low","startTime":66.084,"endTime":69.485,"body":"champion, a seasoned agency"},{"speaker":"Galen Low","startTime":66.084,"endTime":69.485,"body":"project delivery leader, and"},{"speaker":"Galen Low","startTime":69.485,"endTime":71.655,"body":"the founder of The PPM Academy."},{"speaker":"Galen Low","startTime":71.98,"endTime":73.84,"body":"Ben, thank you so much"},{"speaker":"Galen Low","startTime":71.98,"endTime":73.84,"body":"for being here today."},{"speaker":"Ben Willmott","startTime":74.33,"endTime":74.82,"body":"Hey, Galen."},{"speaker":"Ben Willmott","startTime":74.87,"endTime":75.32,"body":"Thank you."},{"speaker":"Ben Willmott","startTime":75.37,"endTime":76.71000000000001,"body":"Looking forward to"},{"speaker":"Ben Willmott","startTime":75.37,"endTime":76.71000000000001,"body":"this conversation."},{"speaker":"Ben Willmott","startTime":76.74000000000001,"endTime":77.41,"body":"Thanks for having me."},{"speaker":"Galen Low","startTime":77.5,"endTime":78.96000000000001,"body":"Yeah, no,"},{"speaker":"Galen Low","startTime":77.5,"endTime":78.96000000000001,"body":"it was such an honor."},{"speaker":"Galen Low","startTime":78.96000000000001,"endTime":82.03999999999999,"body":"I follow everything you do on"},{"speaker":"Galen Low","startTime":78.96000000000001,"endTime":82.03999999999999,"body":"LinkedIn, and it was so cool"},{"speaker":"Galen Low","startTime":82.03999999999999,"endTime":83.02000000000001,"body":"that we were able to connect."},{"speaker":"Galen Low","startTime":83.23,"endTime":84.82,"body":"I loved our"},{"speaker":"Galen Low","startTime":83.23,"endTime":84.82,"body":"conversations so far."},{"speaker":"Galen Low","startTime":85.07,"endTime":87.89,"body":"I cannot wait to extract"},{"speaker":"Galen Low","startTime":85.07,"endTime":87.89,"body":"some insights from you"},{"speaker":"Galen Low","startTime":87.89,"endTime":89.06,"body":"because I love what you do."},{"speaker":"Galen Low","startTime":89.399,"endTime":93.399,"body":"High performance is such a like"},{"speaker":"Galen Low","startTime":89.399,"endTime":93.399,"body":"loaded word in a way, you know,"},{"speaker":"Galen Low","startTime":93.399,"endTime":95.919,"body":"we've been talking about it and"},{"speaker":"Galen Low","startTime":93.399,"endTime":95.919,"body":"cultivating high performance."},{"speaker":"Galen Low","startTime":96.13,"endTime":98.959,"body":"It's now in the PMBOK, you"},{"speaker":"Galen Low","startTime":96.13,"endTime":98.959,"body":"know, it's part of the sort"},{"speaker":"Galen Low","startTime":98.959,"endTime":101.099,"body":"of project management sphere."},{"speaker":"Galen Low","startTime":101.895,"endTime":103.865,"body":"Not a lot of people unpack"},{"speaker":"Galen Low","startTime":101.895,"endTime":103.865,"body":"it the way that you do."},{"speaker":"Galen Low","startTime":104.135,"endTime":105.774,"body":"So I'm excited to dive in."},{"speaker":"Galen Low","startTime":105.985,"endTime":107.535,"body":"I thought maybe, can"},{"speaker":"Galen Low","startTime":105.985,"endTime":107.535,"body":"I just start with"},{"speaker":"Galen Low","startTime":107.535,"endTime":109.255,"body":"like one big question?"},{"speaker":"Galen Low","startTime":109.565,"endTime":110.605,"body":"My big question is this."},{"speaker":"Galen Low","startTime":110.955,"endTime":114.425,"body":"What, in your opinion, makes a"},{"speaker":"Galen Low","startTime":110.955,"endTime":114.425,"body":"project manager high performing?"},{"speaker":"Galen Low","startTime":114.855,"endTime":118.135,"body":"And, am I a bad project manager"},{"speaker":"Galen Low","startTime":114.855,"endTime":118.135,"body":"if I don't have these qualities?"},{"speaker":"Ben Willmott","startTime":119.575,"endTime":122.654,"body":"Well, maybe we"},{"speaker":"Ben Willmott","startTime":119.575,"endTime":122.654,"body":"can come back to that question"},{"speaker":"Ben Willmott","startTime":122.655,"endTime":124.485,"body":"at the end and see what you"},{"speaker":"Ben Willmott","startTime":122.655,"endTime":124.485,"body":"think when I've described"},{"speaker":"Ben Willmott","startTime":125.365,"endTime":126.024,"body":"what I'm going to go through."},{"speaker":"Ben Willmott","startTime":126.025,"endTime":127.45400000000001,"body":"But I don't, I'm"},{"speaker":"Ben Willmott","startTime":126.025,"endTime":127.45400000000001,"body":"sure you're not."},{"speaker":"Ben Willmott","startTime":127.544,"endTime":129.344,"body":"So, it's not about metrics."},{"speaker":"Ben Willmott","startTime":129.81400000000002,"endTime":131.974,"body":"Because too often,"},{"speaker":"Ben Willmott","startTime":129.81400000000002,"endTime":131.974,"body":"project managers can"},{"speaker":"Ben Willmott","startTime":131.974,"endTime":133.494,"body":"be judged on metrics."},{"speaker":"Ben Willmott","startTime":133.714,"endTime":136.49,"body":"Like, the classic is"},{"speaker":"Ben Willmott","startTime":133.714,"endTime":136.49,"body":"obsolete within scope, within"},{"speaker":"Ben Willmott","startTime":136.499,"endTime":137.91,"body":"time, within budget, etc."},{"speaker":"Ben Willmott","startTime":138.279,"endTime":141.82,"body":"But the problem with those"},{"speaker":"Ben Willmott","startTime":138.279,"endTime":141.82,"body":"metrics is there's so many"},{"speaker":"Ben Willmott","startTime":141.82,"endTime":144.98000000000002,"body":"outside influences that"},{"speaker":"Ben Willmott","startTime":141.82,"endTime":144.98000000000002,"body":"can, in some cases, make"},{"speaker":"Ben Willmott","startTime":144.98000000000002,"endTime":146.949,"body":"it impossible to actually"},{"speaker":"Ben Willmott","startTime":144.98000000000002,"endTime":146.949,"body":"hit them successfully."},{"speaker":"Ben Willmott","startTime":147.29000000000002,"endTime":151.059,"body":"So high performance, the way"},{"speaker":"Ben Willmott","startTime":147.29000000000002,"endTime":151.059,"body":"I talk about it, is very much"},{"speaker":"Ben Willmott","startTime":151.059,"endTime":155.549,"body":"focused on the individual and"},{"speaker":"Ben Willmott","startTime":151.059,"endTime":155.549,"body":"also what high performance means"},{"speaker":"Ben Willmott","startTime":155.549,"endTime":159.23,"body":"for them in their environment"},{"speaker":"Ben Willmott","startTime":155.549,"endTime":159.23,"body":"and their situation, their level"},{"speaker":"Ben Willmott","startTime":159.23,"endTime":161.339,"body":"in terms of where they are in"},{"speaker":"Ben Willmott","startTime":159.23,"endTime":161.339,"body":"their career as well, because"},{"speaker":"Ben Willmott","startTime":161.369,"endTime":163.209,"body":"it can mean different things"},{"speaker":"Ben Willmott","startTime":161.369,"endTime":163.209,"body":"if you're a junior project"},{"speaker":"Ben Willmott","startTime":163.209,"endTime":165.26,"body":"manager or a delivery lead."},{"speaker":"Ben Willmott","startTime":165.539,"endTime":170.049,"body":"So it's not about metrics,"},{"speaker":"Ben Willmott","startTime":165.539,"endTime":170.049,"body":"but it is more about first and"},{"speaker":"Ben Willmott","startTime":170.049,"endTime":173.01,"body":"foremost, like your behaviors"},{"speaker":"Ben Willmott","startTime":170.049,"endTime":173.01,"body":"and your traits that you have,"},{"speaker":"Ben Willmott","startTime":173.179,"endTime":176.859,"body":"because they're all things that"},{"speaker":"Ben Willmott","startTime":173.179,"endTime":176.859,"body":"then link to certain skill sets"},{"speaker":"Ben Willmott","startTime":176.869,"endTime":181.17,"body":"that you can develop and again,"},{"speaker":"Ben Willmott","startTime":176.869,"endTime":181.17,"body":"change over your career as well."},{"speaker":"Ben Willmott","startTime":181.67,"endTime":184.369,"body":"And high performance"},{"speaker":"Ben Willmott","startTime":181.67,"endTime":184.369,"body":"is about understanding"},{"speaker":"Ben Willmott","startTime":184.369,"endTime":186.84,"body":"what those traits are."},{"speaker":"Ben Willmott","startTime":186.91,"endTime":190.17,"body":"And obviously I have different"},{"speaker":"Ben Willmott","startTime":186.91,"endTime":190.17,"body":"ones that I describe that I"},{"speaker":"Ben Willmott","startTime":190.17,"endTime":194.839,"body":"feel really do help with high"},{"speaker":"Ben Willmott","startTime":190.17,"endTime":194.839,"body":"performance, but they may"},{"speaker":"Ben Willmott","startTime":194.869,"endTime":197.059,"body":"differ slightly depending on,"},{"speaker":"Ben Willmott","startTime":194.869,"endTime":197.059,"body":"you know, your environment,"},{"speaker":"Ben Willmott","startTime":197.08,"endTime":199.779,"body":"your situation, where you"},{"speaker":"Ben Willmott","startTime":197.08,"endTime":199.779,"body":"work, and as I said, where you"},{"speaker":"Ben Willmott","startTime":199.78,"endTime":200.989,"body":"are in your career as well."},{"speaker":"Ben Willmott","startTime":201.369,"endTime":205.855,"body":"And I wouldn't say you would"},{"speaker":"Ben Willmott","startTime":201.369,"endTime":205.855,"body":"be a bad project manager if you"},{"speaker":"Ben Willmott","startTime":205.855,"endTime":208.965,"body":"weren't like excelling in all"},{"speaker":"Ben Willmott","startTime":205.855,"endTime":208.965,"body":"of these different behaviors."},{"speaker":"Ben Willmott","startTime":209.225,"endTime":212.144,"body":"But I probably would say if"},{"speaker":"Ben Willmott","startTime":209.225,"endTime":212.144,"body":"you disagree completely with"},{"speaker":"Ben Willmott","startTime":212.144,"endTime":216.114,"body":"them in terms of if you perform"},{"speaker":"Ben Willmott","startTime":212.144,"endTime":216.114,"body":"well in these different areas"},{"speaker":"Ben Willmott","startTime":216.155,"endTime":218.415,"body":"and you practice them and"},{"speaker":"Ben Willmott","startTime":216.155,"endTime":218.415,"body":"you review and you reflect"},{"speaker":"Ben Willmott","startTime":218.475,"endTime":219.63400000000001,"body":"on them and improve again."},{"speaker":"Ben Willmott","startTime":219.955,"endTime":221.905,"body":"And if you disagree, as I"},{"speaker":"Ben Willmott","startTime":219.955,"endTime":221.905,"body":"said, with any of those,"},{"speaker":"Ben Willmott","startTime":221.905,"endTime":224.405,"body":"then I'd probably say you're"},{"speaker":"Ben Willmott","startTime":221.905,"endTime":224.405,"body":"probably moving towards"},{"speaker":"Ben Willmott","startTime":224.405,"endTime":227.674,"body":"a bad project manager"},{"speaker":"Ben Willmott","startTime":224.405,"endTime":227.674,"body":"because as I'll describe,"},{"speaker":"Ben Willmott","startTime":227.705,"endTime":230.244,"body":"they touch on all sorts of"},{"speaker":"Ben Willmott","startTime":227.705,"endTime":230.244,"body":"different aspects of project"},{"speaker":"Ben Willmott","startTime":230.295,"endTime":231.444,"body":"management, which as we know."},{"speaker":"Ben Willmott","startTime":231.809,"endTime":234.799,"body":"Isn't one thing is it's not just"},{"speaker":"Ben Willmott","startTime":231.809,"endTime":234.799,"body":"about processes and the tools."},{"speaker":"Ben Willmott","startTime":234.799,"endTime":236.359,"body":"It's, it's so much"},{"speaker":"Ben Willmott","startTime":234.799,"endTime":236.359,"body":"more than that."},{"speaker":"Galen Low","startTime":236.71,"endTime":236.96,"body":"Cool."},{"speaker":"Galen Low","startTime":236.97,"endTime":237.45,"body":"Love that."},{"speaker":"Galen Low","startTime":237.48,"endTime":238.299,"body":"I love that preface."},{"speaker":"Galen Low","startTime":238.52,"endTime":241.79,"body":"And I also love the idea that"},{"speaker":"Galen Low","startTime":238.52,"endTime":241.79,"body":"it can be different at different"},{"speaker":"Galen Low","startTime":241.809,"endTime":245.54,"body":"points in your career and maybe"},{"speaker":"Galen Low","startTime":241.809,"endTime":245.54,"body":"even, you know, a journey more"},{"speaker":"Galen Low","startTime":245.54,"endTime":248.539,"body":"than a destination, but you can"},{"speaker":"Galen Low","startTime":245.54,"endTime":248.539,"body":"achieve it at each stage and"},{"speaker":"Galen Low","startTime":248.54,"endTime":251.03,"body":"that it's not like this, like"},{"speaker":"Galen Low","startTime":248.54,"endTime":251.03,"body":"lofty Holy grail that you're"},{"speaker":"Galen Low","startTime":251.16,"endTime":253.89000000000001,"body":"like, Oh, if only I could"},{"speaker":"Galen Low","startTime":251.16,"endTime":253.89000000000001,"body":"achieve high performance, all"},{"speaker":"Galen Low","startTime":253.89000000000001,"endTime":255.109,"body":"my problems will be solved."},{"speaker":"Galen Low","startTime":255.16,"endTime":257.14,"body":"I'd be, you know, project"},{"speaker":"Galen Low","startTime":255.16,"endTime":257.14,"body":"management would be easy."},{"speaker":"Galen Low","startTime":257.429,"endTime":258.35900000000004,"body":"I really do like that."},{"speaker":"Galen Low","startTime":258.40999999999997,"endTime":259.249,"body":"I really do like that."},{"speaker":"Galen Low","startTime":259.25,"endTime":261.15999999999997,"body":"Do you want to dive into"},{"speaker":"Galen Low","startTime":259.25,"endTime":261.15999999999997,"body":"some of the qualities"},{"speaker":"Galen Low","startTime":261.15999999999997,"endTime":262.2,"body":"that that you believe in?"},{"speaker":"Ben Willmott","startTime":262.39,"endTime":262.9,"body":"Yes."},{"speaker":"Ben Willmott","startTime":262.94,"endTime":263.31,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":263.31,"endTime":266.959,"body":"So as I said, it starts"},{"speaker":"Ben Willmott","startTime":263.31,"endTime":266.959,"body":"with sort of certain"},{"speaker":"Ben Willmott","startTime":266.959,"endTime":268.23900000000003,"body":"behaviors and certain traits."},{"speaker":"Ben Willmott","startTime":268.24,"endTime":270.849,"body":"The, the way that I've come"},{"speaker":"Ben Willmott","startTime":268.24,"endTime":270.849,"body":"to these and I'll put them"},{"speaker":"Ben Willmott","startTime":270.849,"endTime":272.049,"body":"into four different areas."},{"speaker":"Ben Willmott","startTime":272.56,"endTime":274.78,"body":"Is through my own learnings"},{"speaker":"Ben Willmott","startTime":272.56,"endTime":274.78,"body":"of the things that I"},{"speaker":"Ben Willmott","startTime":274.81,"endTime":278.28,"body":"know have worked really"},{"speaker":"Ben Willmott","startTime":274.81,"endTime":278.28,"body":"well for me in my career."},{"speaker":"Ben Willmott","startTime":278.70000000000005,"endTime":280.86,"body":"And then the opposite of"},{"speaker":"Ben Willmott","startTime":278.70000000000005,"endTime":280.86,"body":"that when I've not been doing"},{"speaker":"Ben Willmott","startTime":281.27,"endTime":282.919,"body":"these behaviors as well."},{"speaker":"Ben Willmott","startTime":282.919,"endTime":284.749,"body":"And then I'll see the"},{"speaker":"Ben Willmott","startTime":282.919,"endTime":284.749,"body":"teams I've looked after"},{"speaker":"Ben Willmott","startTime":284.749,"endTime":286.57000000000005,"body":"and the project managers"},{"speaker":"Ben Willmott","startTime":284.749,"endTime":286.57000000000005,"body":"I talked to all the time."},{"speaker":"Ben Willmott","startTime":286.919,"endTime":289.39,"body":"And the first one"},{"speaker":"Ben Willmott","startTime":286.919,"endTime":289.39,"body":"is adaptability."},{"speaker":"Ben Willmott","startTime":290.03999999999996,"endTime":294.95000000000005,"body":"Because no projects, no client,"},{"speaker":"Ben Willmott","startTime":290.03999999999996,"endTime":294.95000000000005,"body":"no team is ever the same."},{"speaker":"Ben Willmott","startTime":295.25,"endTime":297.80999999999995,"body":"And in some ways, every day"},{"speaker":"Ben Willmott","startTime":295.25,"endTime":297.80999999999995,"body":"is a little bit different"},{"speaker":"Ben Willmott","startTime":298.01,"endTime":299.13,"body":"to a certain extent as well."},{"speaker":"Ben Willmott","startTime":299.4,"endTime":302.49,"body":"So you've got to have"},{"speaker":"Ben Willmott","startTime":299.4,"endTime":302.49,"body":"adaptability to understand"},{"speaker":"Ben Willmott","startTime":302.49,"endTime":304.629,"body":"there's never one"},{"speaker":"Ben Willmott","startTime":302.49,"endTime":304.629,"body":"way of doing things."},{"speaker":"Ben Willmott","startTime":305.03999999999996,"endTime":308.19000000000005,"body":"No matter how well that last"},{"speaker":"Ben Willmott","startTime":305.03999999999996,"endTime":308.19000000000005,"body":"project went, don't assume it's"},{"speaker":"Ben Willmott","startTime":308.20899999999995,"endTime":309.63,"body":"going to go the same way again."},{"speaker":"Ben Willmott","startTime":309.9,"endTime":313.37,"body":"And you need to be adaptable"},{"speaker":"Ben Willmott","startTime":309.9,"endTime":313.37,"body":"because Even if you've explained"},{"speaker":"Ben Willmott","startTime":313.37,"endTime":316.9,"body":"something to say a client and"},{"speaker":"Ben Willmott","startTime":313.37,"endTime":316.9,"body":"it might seem perfectly logical"},{"speaker":"Ben Willmott","startTime":316.9,"endTime":319.4,"body":"and simple to you, that does not"},{"speaker":"Ben Willmott","startTime":316.9,"endTime":319.4,"body":"mean that they fully understand"},{"speaker":"Ben Willmott","startTime":319.4,"endTime":321.95000000000005,"body":"it because you don't know their"},{"speaker":"Ben Willmott","startTime":319.4,"endTime":321.95000000000005,"body":"experiences, their backgrounds."},{"speaker":"Ben Willmott","startTime":322.19000000000005,"endTime":325.539,"body":"So sometimes you have to"},{"speaker":"Ben Willmott","startTime":322.19000000000005,"endTime":325.539,"body":"put extra working in terms"},{"speaker":"Ben Willmott","startTime":325.539,"endTime":328.08900000000006,"body":"of being more adaptable to"},{"speaker":"Ben Willmott","startTime":325.539,"endTime":328.08900000000006,"body":"help them fully understand"},{"speaker":"Ben Willmott","startTime":328.09000000000003,"endTime":328.67999999999995,"body":"what they're doing."},{"speaker":"Ben Willmott","startTime":328.96000000000004,"endTime":331.62,"body":"And that can be simplifying"},{"speaker":"Ben Willmott","startTime":328.96000000000004,"endTime":331.62,"body":"complexity, for example,"},{"speaker":"Ben Willmott","startTime":332.01,"endTime":333.63,"body":"even dumbing it right down."},{"speaker":"Ben Willmott","startTime":333.89,"endTime":335.92999999999995,"body":"It's not about sounding"},{"speaker":"Ben Willmott","startTime":333.89,"endTime":335.92999999999995,"body":"impressive when you're"},{"speaker":"Ben Willmott","startTime":335.92999999999995,"endTime":336.72,"body":"a project manager."},{"speaker":"Ben Willmott","startTime":336.72,"endTime":338.38,"body":"You need to get your message"},{"speaker":"Ben Willmott","startTime":336.72,"endTime":338.38,"body":"across about what you're"},{"speaker":"Ben Willmott","startTime":338.38,"endTime":340.09000000000003,"body":"doing and how you're doing"},{"speaker":"Ben Willmott","startTime":338.38,"endTime":340.09000000000003,"body":"it and things like that."},{"speaker":"Ben Willmott","startTime":340.514,"endTime":344.095,"body":"And then that adaptability, this"},{"speaker":"Ben Willmott","startTime":340.514,"endTime":344.095,"body":"links into mindset, which is"},{"speaker":"Ben Willmott","startTime":344.095,"endTime":347.655,"body":"one of the behaviors as well,"},{"speaker":"Ben Willmott","startTime":344.095,"endTime":347.655,"body":"or the traits you need to be"},{"speaker":"Ben Willmott","startTime":347.655,"endTime":351.485,"body":"able to think of problems as"},{"speaker":"Ben Willmott","startTime":347.655,"endTime":351.485,"body":"potential opportunities for"},{"speaker":"Ben Willmott","startTime":351.485,"endTime":354.95399999999995,"body":"you, which is something that"},{"speaker":"Ben Willmott","startTime":351.485,"endTime":354.95399999999995,"body":"I came to later in my career"},{"speaker":"Ben Willmott","startTime":355.225,"endTime":358.78499999999997,"body":"where problems, you know, more"},{"speaker":"Ben Willmott","startTime":355.225,"endTime":358.78499999999997,"body":"likely to blame and get angry"},{"speaker":"Ben Willmott","startTime":358.78499999999997,"endTime":361.655,"body":"and fed up with things, but"},{"speaker":"Ben Willmott","startTime":358.78499999999997,"endTime":361.655,"body":"every time there's a problem."},{"speaker":"Ben Willmott","startTime":362.09000000000003,"endTime":363.51,"body":"There's something you"},{"speaker":"Ben Willmott","startTime":362.09000000000003,"endTime":363.51,"body":"can learn from it."},{"speaker":"Ben Willmott","startTime":363.91999999999996,"endTime":368.51,"body":"And if you take that approach,"},{"speaker":"Ben Willmott","startTime":363.91999999999996,"endTime":368.51,"body":"frees your mind massively"},{"speaker":"Ben Willmott","startTime":368.74,"endTime":370.929,"body":"and gets you to think a"},{"speaker":"Ben Willmott","startTime":368.74,"endTime":370.929,"body":"lot more clearly as you're"},{"speaker":"Ben Willmott","startTime":370.92999999999995,"endTime":372.65999999999997,"body":"working day to day as well."},{"speaker":"Ben Willmott","startTime":373.07000000000005,"endTime":374.82899999999995,"body":"So, that's adaptability."},{"speaker":"Ben Willmott","startTime":374.82899999999995,"endTime":377.90999999999997,"body":"Then, the next one is"},{"speaker":"Ben Willmott","startTime":374.82899999999995,"endTime":377.90999999999997,"body":"communication, which"},{"speaker":"Ben Willmott","startTime":378.04999999999995,"endTime":379.36,"body":"does sound a bit obvious."},{"speaker":"Ben Willmott","startTime":379.679,"endTime":381.57000000000005,"body":"And there's a number of things"},{"speaker":"Ben Willmott","startTime":379.679,"endTime":381.57000000000005,"body":"that you can obviously do in"},{"speaker":"Ben Willmott","startTime":381.57000000000005,"endTime":383.019,"body":"the skills within communication."},{"speaker":"Ben Willmott","startTime":383.019,"endTime":385.039,"body":"But the first one is"},{"speaker":"Ben Willmott","startTime":383.019,"endTime":385.039,"body":"always relationships."},{"speaker":"Ben Willmott","startTime":385.409,"endTime":387.68899999999996,"body":"How can you work on"},{"speaker":"Ben Willmott","startTime":385.409,"endTime":387.68899999999996,"body":"improving your relationships?"},{"speaker":"Ben Willmott","startTime":387.769,"endTime":390.46500000000003,"body":"And again, no matter if you're"},{"speaker":"Ben Willmott","startTime":387.769,"endTime":390.46500000000003,"body":"a junior PM through to the You"},{"speaker":"Ben Willmott","startTime":390.46500000000003,"endTime":394.68499999999995,"body":"know, head of project management"},{"speaker":"Ben Willmott","startTime":390.46500000000003,"endTime":394.68499999999995,"body":"is those relationships better."},{"speaker":"Ben Willmott","startTime":394.68499999999995,"endTime":397.605,"body":"They are the easier things"},{"speaker":"Ben Willmott","startTime":394.68499999999995,"endTime":397.605,"body":"become because people"},{"speaker":"Ben Willmott","startTime":397.605,"endTime":398.275,"body":"want to work with you."},{"speaker":"Ben Willmott","startTime":398.31500000000005,"endTime":399.69500000000005,"body":"People trust you more."},{"speaker":"Ben Willmott","startTime":399.755,"endTime":400.84400000000005,"body":"People will talk to you more."},{"speaker":"Ben Willmott","startTime":400.845,"endTime":401.975,"body":"They'll open up to you more."},{"speaker":"Ben Willmott","startTime":402.155,"endTime":404.274,"body":"They will help you when"},{"speaker":"Ben Willmott","startTime":402.155,"endTime":404.274,"body":"you've got a problem."},{"speaker":"Ben Willmott","startTime":404.554,"endTime":406.394,"body":"If you don't have any"},{"speaker":"Ben Willmott","startTime":404.554,"endTime":406.394,"body":"relationships with somebody"},{"speaker":"Ben Willmott","startTime":406.394,"endTime":408.73400000000004,"body":"and you've got an issue on"},{"speaker":"Ben Willmott","startTime":406.394,"endTime":408.73400000000004,"body":"a project, then everything"},{"speaker":"Ben Willmott","startTime":408.735,"endTime":410.82500000000005,"body":"gets harder because they're"},{"speaker":"Ben Willmott","startTime":408.735,"endTime":410.82500000000005,"body":"more likely just going to"},{"speaker":"Ben Willmott","startTime":410.83500000000004,"endTime":412.96500000000003,"body":"be pushed back and say, no,"},{"speaker":"Ben Willmott","startTime":410.83500000000004,"endTime":412.96500000000003,"body":"just fix this rather than"},{"speaker":"Ben Willmott","startTime":412.96500000000003,"endTime":413.745,"body":"trying to do it together."},{"speaker":"Ben Willmott","startTime":414.31500000000005,"endTime":417.54499999999996,"body":"And you need to be proactive in"},{"speaker":"Ben Willmott","startTime":414.31500000000005,"endTime":417.54499999999996,"body":"those communications as well,"},{"speaker":"Ben Willmott","startTime":417.874,"endTime":421.895,"body":"and you need to have different"},{"speaker":"Ben Willmott","startTime":417.874,"endTime":421.895,"body":"ways of doing it because linked"},{"speaker":"Ben Willmott","startTime":421.91499999999996,"endTime":425.09400000000005,"body":"to the adaptability point,"},{"speaker":"Ben Willmott","startTime":421.91499999999996,"endTime":425.09400000000005,"body":"one communication might work"},{"speaker":"Ben Willmott","startTime":425.115,"endTime":428.33500000000004,"body":"well between you and I, but"},{"speaker":"Ben Willmott","startTime":425.115,"endTime":428.33500000000004,"body":"then the next person I work"},{"speaker":"Ben Willmott","startTime":428.345,"endTime":430.44500000000005,"body":"with doesn't work well for"},{"speaker":"Ben Willmott","startTime":428.345,"endTime":430.44500000000005,"body":"them because they've got a"},{"speaker":"Ben Willmott","startTime":430.44500000000005,"endTime":433.384,"body":"different setup, lifestyle,"},{"speaker":"Ben Willmott","startTime":430.44500000000005,"endTime":433.384,"body":"role, whatever it might be."},{"speaker":"Ben Willmott","startTime":433.804,"endTime":436.884,"body":"So communications, so being"},{"speaker":"Ben Willmott","startTime":433.804,"endTime":436.884,"body":"a really good communicator"},{"speaker":"Ben Willmott","startTime":437.09400000000005,"endTime":438.07399999999996,"body":"is really, really key."},{"speaker":"Ben Willmott","startTime":438.48,"endTime":441.41999999999996,"body":"The third one is, it's kind"},{"speaker":"Ben Willmott","startTime":438.48,"endTime":441.41999999999996,"body":"of linked to a couple of"},{"speaker":"Ben Willmott","startTime":441.41999999999996,"endTime":444.28,"body":"things, it's leadership"},{"speaker":"Ben Willmott","startTime":441.41999999999996,"endTime":444.28,"body":"and being a coach."},{"speaker":"Ben Willmott","startTime":444.75,"endTime":448.12,"body":"And leadership It's the"},{"speaker":"Ben Willmott","startTime":444.75,"endTime":448.12,"body":"classic, you know, lead,"},{"speaker":"Ben Willmott","startTime":448.12,"endTime":451.9,"body":"not follow that again can"},{"speaker":"Ben Willmott","startTime":448.12,"endTime":451.9,"body":"be many different things."},{"speaker":"Ben Willmott","startTime":451.97,"endTime":455.17999999999995,"body":"Leadership for a junior PM"},{"speaker":"Ben Willmott","startTime":451.97,"endTime":455.17999999999995,"body":"could be when you go into a"},{"speaker":"Ben Willmott","startTime":455.17999999999995,"endTime":458.18899999999996,"body":"meeting room with a load of"},{"speaker":"Ben Willmott","startTime":455.17999999999995,"endTime":458.18899999999996,"body":"people are more senior than"},{"speaker":"Ben Willmott","startTime":458.18899999999996,"endTime":461.98,"body":"you, you might be the one to"},{"speaker":"Ben Willmott","startTime":458.18899999999996,"endTime":461.98,"body":"go, I'm going to make sure"},{"speaker":"Ben Willmott","startTime":462.16999999999996,"endTime":463.15999999999997,"body":"everybody's got a chair."},{"speaker":"Ben Willmott","startTime":463.17999999999995,"endTime":464.179,"body":"So there's no awkwardness."},{"speaker":"Ben Willmott","startTime":464.41999999999996,"endTime":465.78999999999996,"body":"I'm going to make sure"},{"speaker":"Ben Willmott","startTime":464.41999999999996,"endTime":465.78999999999996,"body":"the kit is working"},{"speaker":"Ben Willmott","startTime":465.78999999999996,"endTime":466.90999999999997,"body":"before we get started."},{"speaker":"Ben Willmott","startTime":467.36,"endTime":470.48,"body":"And I'm going to do really"},{"speaker":"Ben Willmott","startTime":467.36,"endTime":470.48,"body":"simple things, but they can"},{"speaker":"Ben Willmott","startTime":470.48,"endTime":473.53,"body":"make all the difference that's"},{"speaker":"Ben Willmott","startTime":470.48,"endTime":473.53,"body":"showing good leadership versus"},{"speaker":"Ben Willmott","startTime":473.53999999999996,"endTime":475.58000000000004,"body":"it doesn't necessarily mean"},{"speaker":"Ben Willmott","startTime":473.53999999999996,"endTime":475.58000000000004,"body":"you stand up in front of people"},{"speaker":"Ben Willmott","startTime":475.58000000000004,"endTime":477.34000000000003,"body":"and do a huge presentation."},{"speaker":"Ben Willmott","startTime":477.78499999999997,"endTime":481.095,"body":"And then being a coach to"},{"speaker":"Ben Willmott","startTime":477.78499999999997,"endTime":481.095,"body":"your team, as you would be"},{"speaker":"Ben Willmott","startTime":481.095,"endTime":484.54499999999996,"body":"aware of, like the servant"},{"speaker":"Ben Willmott","startTime":481.095,"endTime":484.54499999999996,"body":"leader in Scrum, and"},{"speaker":"Ben Willmott","startTime":484.66499999999996,"endTime":485.95500000000004,"body":"it's that type of thing."},{"speaker":"Ben Willmott","startTime":486.345,"endTime":489.32500000000005,"body":"What I found is the ones who"},{"speaker":"Ben Willmott","startTime":486.345,"endTime":489.32500000000005,"body":"are performing the highest,"},{"speaker":"Ben Willmott","startTime":489.32500000000005,"endTime":491.45399999999995,"body":"the PMs, were the ones who"},{"speaker":"Ben Willmott","startTime":489.32500000000005,"endTime":491.45399999999995,"body":"were doing everything for their"},{"speaker":"Ben Willmott","startTime":491.45399999999995,"endTime":494.71500000000003,"body":"team, because without your"},{"speaker":"Ben Willmott","startTime":491.45399999999995,"endTime":494.71500000000003,"body":"team, You're nothing really as"},{"speaker":"Ben Willmott","startTime":494.71500000000003,"endTime":496.624,"body":"a project manager, it doesn't"},{"speaker":"Ben Willmott","startTime":494.71500000000003,"endTime":496.624,"body":"matter how good you are."},{"speaker":"Ben Willmott","startTime":496.80499999999995,"endTime":498.225,"body":"If you haven't got a team"},{"speaker":"Ben Willmott","startTime":496.80499999999995,"endTime":498.225,"body":"of people who could do"},{"speaker":"Ben Willmott","startTime":498.245,"endTime":500.735,"body":"the work, then there's not"},{"speaker":"Ben Willmott","startTime":498.245,"endTime":500.735,"body":"much that's going to go on."},{"speaker":"Ben Willmott","startTime":501.06399999999996,"endTime":505.21500000000003,"body":"So if you can show good"},{"speaker":"Ben Willmott","startTime":501.06399999999996,"endTime":505.21500000000003,"body":"leadership, you coach your"},{"speaker":"Ben Willmott","startTime":505.245,"endTime":508.41499999999996,"body":"team, you're a servant leader"},{"speaker":"Ben Willmott","startTime":505.245,"endTime":508.41499999999996,"body":"to your team, then your"},{"speaker":"Ben Willmott","startTime":508.46500000000003,"endTime":510.765,"body":"performance is going to elevate"},{"speaker":"Ben Willmott","startTime":508.46500000000003,"endTime":510.765,"body":"because you have less problems."},{"speaker":"Ben Willmott","startTime":510.84400000000005,"endTime":512.395,"body":"So you can make more"},{"speaker":"Ben Willmott","startTime":510.84400000000005,"endTime":512.395,"body":"improvements, you can"},{"speaker":"Ben Willmott","startTime":512.395,"endTime":514.225,"body":"improve your relationships,"},{"speaker":"Ben Willmott","startTime":512.395,"endTime":514.225,"body":"things like that."},{"speaker":"Ben Willmott","startTime":514.595,"endTime":517.245,"body":"And ultimately being"},{"speaker":"Ben Willmott","startTime":514.595,"endTime":517.245,"body":"really empathetic to"},{"speaker":"Ben Willmott","startTime":517.515,"endTime":518.485,"body":"those that you work with."},{"speaker":"Ben Willmott","startTime":518.91,"endTime":521.77,"body":"No matter how difficult that"},{"speaker":"Ben Willmott","startTime":518.91,"endTime":521.77,"body":"stakeholder is paying, think"},{"speaker":"Ben Willmott","startTime":521.77,"endTime":525.06,"body":"in an empathetic way about"},{"speaker":"Ben Willmott","startTime":521.77,"endTime":525.06,"body":"he might be having a really"},{"speaker":"Ben Willmott","startTime":525.06,"endTime":528.359,"body":"difficult time at home right"},{"speaker":"Ben Willmott","startTime":525.06,"endTime":528.359,"body":"now, or his boss might've just"},{"speaker":"Ben Willmott","startTime":528.37,"endTime":531.22,"body":"come down on a ton of bricks"},{"speaker":"Ben Willmott","startTime":528.37,"endTime":531.22,"body":"on him for something as well."},{"speaker":"Ben Willmott","startTime":531.32,"endTime":532.829,"body":"That's why he's being like this."},{"speaker":"Ben Willmott","startTime":533.07,"endTime":534.8389999999999,"body":"And even if you don't know"},{"speaker":"Ben Willmott","startTime":533.07,"endTime":534.8389999999999,"body":"the reason, make something"},{"speaker":"Ben Willmott","startTime":534.8389999999999,"endTime":536.5889999999999,"body":"up because that makes you"},{"speaker":"Ben Willmott","startTime":534.8389999999999,"endTime":536.5889999999999,"body":"feel better and you think"},{"speaker":"Ben Willmott","startTime":536.5889999999999,"endTime":539.51,"body":"more clearly and you can"},{"speaker":"Ben Willmott","startTime":536.5889999999999,"endTime":539.51,"body":"make better decisions"},{"speaker":"Ben Willmott","startTime":539.51,"endTime":541.51,"body":"because you're in a better,"},{"speaker":"Ben Willmott","startTime":539.51,"endTime":541.51,"body":"you've got a better mindset."},{"speaker":"Ben Willmott","startTime":541.87,"endTime":545.6,"body":"And yeah, the fourth one"},{"speaker":"Ben Willmott","startTime":541.87,"endTime":545.6,"body":"is mindset ultimately."},{"speaker":"Ben Willmott","startTime":546.23,"endTime":550.78,"body":"So it's being able to, it"},{"speaker":"Ben Willmott","startTime":546.23,"endTime":550.78,"body":"sort of excel in the chaos"},{"speaker":"Ben Willmott","startTime":551.0989999999999,"endTime":552.14,"body":"or in those challenges."},{"speaker":"Ben Willmott","startTime":552.645,"endTime":555.785,"body":"And when you've got a team"},{"speaker":"Ben Willmott","startTime":552.645,"endTime":555.785,"body":"member like that, a project"},{"speaker":"Ben Willmott","startTime":555.8249999999999,"endTime":558.475,"body":"manager where you're gonna"},{"speaker":"Ben Willmott","startTime":555.8249999999999,"endTime":558.475,"body":"have problems on your projects"},{"speaker":"Ben Willmott","startTime":558.475,"endTime":560.934,"body":"at some point or another in"},{"speaker":"Ben Willmott","startTime":558.475,"endTime":560.934,"body":"your career, that they're"},{"speaker":"Ben Willmott","startTime":560.934,"endTime":563.5749999999999,"body":"that one who are going,"},{"speaker":"Ben Willmott","startTime":560.934,"endTime":563.5749999999999,"body":"right, okay, let's do this."},{"speaker":"Ben Willmott","startTime":563.5749999999999,"endTime":564.2049999999999,"body":"What are we going to do?"},{"speaker":"Ben Willmott","startTime":564.505,"endTime":565.875,"body":"And they're getting stuff done."},{"speaker":"Ben Willmott","startTime":566.394,"endTime":569.404,"body":"Then people lead, they"},{"speaker":"Ben Willmott","startTime":566.394,"endTime":569.404,"body":"follow them because they"},{"speaker":"Ben Willmott","startTime":569.404,"endTime":570.145,"body":"know what they're doing."},{"speaker":"Ben Willmott","startTime":570.275,"endTime":571.295,"body":"They're showing me confidence."},{"speaker":"Ben Willmott","startTime":571.314,"endTime":573.545,"body":"No matter what they're feeling"},{"speaker":"Ben Willmott","startTime":571.314,"endTime":573.545,"body":"inside, they're getting on"},{"speaker":"Ben Willmott","startTime":573.545,"endTime":574.725,"body":"with it and they're doing it."},{"speaker":"Ben Willmott","startTime":575.0649999999999,"endTime":578.0749999999999,"body":"And One other trait links to"},{"speaker":"Ben Willmott","startTime":575.0649999999999,"endTime":578.0749999999999,"body":"that as well, which is not"},{"speaker":"Ben Willmott","startTime":578.0849999999999,"endTime":579.024,"body":"something I came up with."},{"speaker":"Ben Willmott","startTime":579.024,"endTime":581.365,"body":"It was Trevor Mowat, who"},{"speaker":"Ben Willmott","startTime":579.024,"endTime":581.365,"body":"was, I think he was like"},{"speaker":"Ben Willmott","startTime":581.4649999999999,"endTime":583.615,"body":"NFL coach or basketball"},{"speaker":"Ben Willmott","startTime":581.4649999999999,"endTime":583.615,"body":"coach, something like that."},{"speaker":"Ben Willmott","startTime":583.935,"endTime":584.7339999999999,"body":"Neutral thinking."},{"speaker":"Ben Willmott","startTime":585.044,"endTime":586.865,"body":"So it links to a lot of these."},{"speaker":"Ben Willmott","startTime":587.145,"endTime":590.535,"body":"And it's where, whatever"},{"speaker":"Ben Willmott","startTime":587.145,"endTime":590.535,"body":"your problem you've got or"},{"speaker":"Ben Willmott","startTime":590.535,"endTime":594.304,"body":"situation, you just extract"},{"speaker":"Ben Willmott","startTime":590.535,"endTime":594.304,"body":"the emotion from it as quickly"},{"speaker":"Ben Willmott","startTime":594.305,"endTime":596.7239999999999,"body":"as you possibly can and"},{"speaker":"Ben Willmott","startTime":594.305,"endTime":596.7239999999999,"body":"think, what is the next best"},{"speaker":"Ben Willmott","startTime":596.754,"endTime":598.375,"body":"thing we can do right now?"},{"speaker":"Ben Willmott","startTime":598.395,"endTime":599.254,"body":"Or I can do."},{"speaker":"Ben Willmott","startTime":599.655,"endTime":603.415,"body":"And the classic example I"},{"speaker":"Ben Willmott","startTime":599.655,"endTime":603.415,"body":"always use is when you get that,"},{"speaker":"Ben Willmott","startTime":603.595,"endTime":606.284,"body":"we've had that horrible email"},{"speaker":"Ben Willmott","startTime":603.595,"endTime":606.284,"body":"where someone's accused you or"},{"speaker":"Ben Willmott","startTime":606.284,"endTime":609.345,"body":"something, or they're blaming"},{"speaker":"Ben Willmott","startTime":606.284,"endTime":609.345,"body":"you or whenever it might be, and"},{"speaker":"Ben Willmott","startTime":609.345,"endTime":612.355,"body":"you just want to reply in anger,"},{"speaker":"Ben Willmott","startTime":609.345,"endTime":612.355,"body":"which I've definitely done"},{"speaker":"Ben Willmott","startTime":612.395,"endTime":615.595,"body":"and regretted it versus going,"},{"speaker":"Ben Willmott","startTime":612.395,"endTime":615.595,"body":"I know I'm completely in the"},{"speaker":"Ben Willmott","startTime":615.595,"endTime":618.7239999999999,"body":"right, but if I respond in this"},{"speaker":"Ben Willmott","startTime":615.595,"endTime":618.7239999999999,"body":"way right now, all that's going"},{"speaker":"Ben Willmott","startTime":618.7239999999999,"endTime":621.925,"body":"to do is raise the tension,"},{"speaker":"Ben Willmott","startTime":618.7239999999999,"endTime":621.925,"body":"that barrier is going to go up."},{"speaker":"Ben Willmott","startTime":621.9449999999999,"endTime":623.4739999999999,"body":"They're going to push"},{"speaker":"Ben Willmott","startTime":621.9449999999999,"endTime":623.4739999999999,"body":"back even harder."},{"speaker":"Ben Willmott","startTime":623.784,"endTime":626.004,"body":"The best thing for me to do"},{"speaker":"Ben Willmott","startTime":623.784,"endTime":626.004,"body":"is, you know, the classic"},{"speaker":"Ben Willmott","startTime":626.004,"endTime":627.4649999999999,"body":"is I'm just going to leave"},{"speaker":"Ben Willmott","startTime":626.004,"endTime":627.4649999999999,"body":"it for a little while."},{"speaker":"Ben Willmott","startTime":627.4649999999999,"endTime":629.7149999999999,"body":"I'm going to think about"},{"speaker":"Ben Willmott","startTime":627.4649999999999,"endTime":629.7149999999999,"body":"this, or actually I'm just"},{"speaker":"Ben Willmott","startTime":629.7149999999999,"endTime":630.694,"body":"going to go and speak to them."},{"speaker":"Ben Willmott","startTime":631.105,"endTime":633.4739999999999,"body":"Or, at the very 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Willmott","startTime":641.845,"endTime":643.694,"body":"I'm just going to work on"},{"speaker":"Ben Willmott","startTime":641.845,"endTime":643.694,"body":"what's the next best thing."},{"speaker":"Ben Willmott","startTime":643.7339999999999,"endTime":645.374,"body":"So, mutual thinking is massive."},{"speaker":"Ben Willmott","startTime":646.125,"endTime":648.4549999999999,"body":"They're in the fall, in"},{"speaker":"Ben Willmott","startTime":646.125,"endTime":648.4549999999999,"body":"terms of how I break it down,"},{"speaker":"Ben Willmott","startTime":648.4839999999999,"endTime":651.494,"body":"because they cover a lot,"},{"speaker":"Ben Willmott","startTime":648.4839999999999,"endTime":651.494,"body":"and they're all really good"},{"speaker":"Ben Willmott","startTime":651.504,"endTime":653.875,"body":"things to help when it comes"},{"speaker":"Ben Willmott","startTime":651.504,"endTime":653.875,"body":"to self development as well,"},{"speaker":"Ben Willmott","startTime":653.895,"endTime":656.125,"body":"because there's so many things"},{"speaker":"Ben Willmott","startTime":653.895,"endTime":656.125,"body":"you can learn and improve"},{"speaker":"Ben Willmott","startTime":656.134,"endTime":658.635,"body":"upon in all those different"},{"speaker":"Ben Willmott","startTime":656.134,"endTime":658.635,"body":"areas, all the time, no matter"},{"speaker":"Ben Willmott","startTime":658.645,"endTime":661.105,"body":"how experienced you are,"},{"speaker":"Ben Willmott","startTime":658.645,"endTime":661.105,"body":"or how well you're doing."},{"speaker":"Galen Low","startTime":661.265,"endTime":662.684,"body":"Just, you know,"},{"speaker":"Galen Low","startTime":661.265,"endTime":662.684,"body":"when you were saying about,"},{"speaker":"Galen Low","startTime":662.694,"endTime":665.269,"body":"like, how it applies in each"},{"speaker":"Galen Low","startTime":662.694,"endTime":665.269,"body":"sort of stage of your career."},{"speaker":"Galen Low","startTime":665.53,"endTime":668.1899999999999,"body":"And what I really like is"},{"speaker":"Galen Low","startTime":665.53,"endTime":668.1899999999999,"body":"that, yes, they are just"},{"speaker":"Galen Low","startTime":668.2099999999999,"endTime":670.73,"body":"good foundational skills as"},{"speaker":"Galen Low","startTime":668.2099999999999,"endTime":670.73,"body":"a professional human, you"},{"speaker":"Galen Low","startTime":670.73,"endTime":671.98,"body":"know, working at a workplace."},{"speaker":"Galen Low","startTime":672.22,"endTime":675.7189999999999,"body":"And also, so much of what we"},{"speaker":"Galen Low","startTime":672.22,"endTime":675.7189999999999,"body":"get taught as project managers"},{"speaker":"Galen Low","startTime":675.73,"endTime":677.4889999999999,"body":"is like this rigidity, right?"},{"speaker":"Galen Low","startTime":677.8589999999999,"endTime":680.38,"body":"So like, I love like the"},{"speaker":"Galen Low","startTime":677.8589999999999,"endTime":680.38,"body":"adaptability bit, I think"},{"speaker":"Galen Low","startTime":680.38,"endTime":682.699,"body":"that's so strong, and the"},{"speaker":"Galen Low","startTime":680.38,"endTime":682.699,"body":"relationships, I think it, it"},{"speaker":"Galen Low","startTime":682.6999999999999,"endTime":686.3589999999999,"body":"all sort of ties together to"},{"speaker":"Galen Low","startTime":682.6999999999999,"endTime":686.3589999999999,"body":"be a bit more dynamic, I guess?"},{"speaker":"Galen Low","startTime":686.7099999999999,"endTime":690.3,"body":"And like accepting of the"},{"speaker":"Galen Low","startTime":686.7099999999999,"endTime":690.3,"body":"fact that problems will need"},{"speaker":"Galen Low","startTime":690.31,"endTime":692.0699999999999,"body":"to be solved along the way."},{"speaker":"Galen Low","startTime":692.42,"endTime":694.0,"body":"And I'm thinking back"},{"speaker":"Galen Low","startTime":692.42,"endTime":694.0,"body":"on my career, right?"},{"speaker":"Galen Low","startTime":694.0,"endTime":695.76,"body":"I'm like, Oh yeah, no,"},{"speaker":"Galen Low","startTime":694.0,"endTime":695.76,"body":"there were definitely"},{"speaker":"Galen Low","startTime":695.76,"endTime":697.06,"body":"times I was not a good PM."},{"speaker":"Galen Low","startTime":697.5699999999999,"endTime":700.149,"body":"Hey, like I think now I think"},{"speaker":"Galen Low","startTime":697.5699999999999,"endTime":700.149,"body":"I'm taking most of those boxes,"},{"speaker":"Galen Low","startTime":700.149,"endTime":702.369,"body":"but I think, you know, there"},{"speaker":"Galen Low","startTime":700.149,"endTime":702.369,"body":"were definitely times where I"},{"speaker":"Galen Low","startTime":702.41,"endTime":703.7099999999999,"body":"ebbed and flowed through there."},{"speaker":"Galen Low","startTime":703.9689999999999,"endTime":706.619,"body":"Getting too hung up on"},{"speaker":"Galen Low","startTime":703.9689999999999,"endTime":706.619,"body":"my stake and ownership"},{"speaker":"Galen Low","startTime":706.619,"endTime":709.3489999999999,"body":"or my emotions that I've"},{"speaker":"Galen Low","startTime":706.619,"endTime":709.3489999999999,"body":"invested into a project."},{"speaker":"Galen Low","startTime":709.7049999999999,"endTime":712.635,"body":"Whereas, you know, the answer is"},{"speaker":"Galen Low","startTime":709.7049999999999,"endTime":712.635,"body":"how can we just kind of like be"},{"speaker":"Galen Low","startTime":712.645,"endTime":716.145,"body":"solutions oriented, like get on"},{"speaker":"Galen Low","startTime":712.645,"endTime":716.145,"body":"with it, make it still pleasant,"},{"speaker":"Galen Low","startTime":716.355,"endTime":718.605,"body":"think about all the people that"},{"speaker":"Galen Low","startTime":716.355,"endTime":718.605,"body":"we're dealing with and, you"},{"speaker":"Galen Low","startTime":718.605,"endTime":722.645,"body":"know, not be this cold, sterile"},{"speaker":"Galen Low","startTime":718.605,"endTime":722.645,"body":"project management robot, even"},{"speaker":"Galen Low","startTime":722.645,"endTime":725.515,"body":"though I bet you, you and I"},{"speaker":"Galen Low","startTime":722.645,"endTime":725.515,"body":"both probably have worked in"},{"speaker":"Galen Low","startTime":725.515,"endTime":728.824,"body":"those organizations where that"},{"speaker":"Galen Low","startTime":725.515,"endTime":728.824,"body":"might be the expectation, right?"},{"speaker":"Galen Low","startTime":728.904,"endTime":731.5749999999999,"body":"It's like, why aren't you just"},{"speaker":"Galen Low","startTime":728.904,"endTime":731.5749999999999,"body":"managing it like a PM robot?"},{"speaker":"Galen Low","startTime":732.004,"endTime":732.9649999999999,"body":"Wouldn't that be easier?"},{"speaker":"Galen Low","startTime":732.9649999999999,"endTime":734.375,"body":"Just say no, right?"},{"speaker":"Galen Low","startTime":734.555,"endTime":737.2239999999999,"body":"The note I took was"},{"speaker":"Galen Low","startTime":734.555,"endTime":737.2239999999999,"body":"opportunities mindset versus"},{"speaker":"Galen Low","startTime":737.2239999999999,"endTime":738.5649999999999,"body":"computer says no, right?"},{"speaker":"Galen Low","startTime":738.5649999999999,"endTime":740.355,"body":"Like instead of just being"},{"speaker":"Galen Low","startTime":738.5649999999999,"endTime":740.355,"body":"that person going like,"},{"speaker":"Galen Low","startTime":740.355,"endTime":741.244,"body":"nope, doesn't say it."},{"speaker":"Galen Low","startTime":741.274,"endTime":741.635,"body":"Nope."},{"speaker":"Galen Low","startTime":741.925,"endTime":742.4839999999999,"body":"Can't do that."},{"speaker":"Galen Low","startTime":742.494,"endTime":742.8439999999999,"body":"Nope."},{"speaker":"Galen Low","startTime":742.885,"endTime":744.674,"body":"It was like looking at"},{"speaker":"Galen Low","startTime":742.885,"endTime":744.674,"body":"it as an opportunity."},{"speaker":"Galen Low","startTime":744.675,"endTime":744.954,"body":"Okay."},{"speaker":"Galen Low","startTime":744.954,"endTime":745.4649999999999,"body":"There's a problem."},{"speaker":"Galen Low","startTime":745.4649999999999,"endTime":746.9649999999999,"body":"There's like a"},{"speaker":"Galen Low","startTime":745.4649999999999,"endTime":746.9649999999999,"body":"disagreement on scope."},{"speaker":"Galen Low","startTime":747.265,"endTime":747.4449999999999,"body":"Okay."},{"speaker":"Galen Low","startTime":747.4449999999999,"endTime":748.505,"body":"What can we turn this into?"},{"speaker":"Galen Low","startTime":748.514,"endTime":751.244,"body":"How can we work together to"},{"speaker":"Galen Low","startTime":748.514,"endTime":751.244,"body":"make this into something?"},{"speaker":"Galen Low","startTime":751.454,"endTime":753.764,"body":"That's a solution, not"},{"speaker":"Galen Low","startTime":751.454,"endTime":753.764,"body":"just dwell on the problem."},{"speaker":"Galen Low","startTime":753.764,"endTime":755.494,"body":"And I think that's"},{"speaker":"Galen Low","startTime":753.764,"endTime":755.494,"body":"like, it's just massive."},{"speaker":"Galen Low","startTime":755.775,"endTime":758.0649999999999,"body":"And it is the kind of"},{"speaker":"Galen Low","startTime":755.775,"endTime":758.0649999999999,"body":"person, like you said, that"},{"speaker":"Galen Low","startTime":758.0849999999999,"endTime":761.4549999999999,"body":"you'd want to like, kind of"},{"speaker":"Galen Low","startTime":758.0849999999999,"endTime":761.4549999999999,"body":"like rally behind, right?"},{"speaker":"Galen Low","startTime":761.515,"endTime":762.515,"body":"And you're nothing"},{"speaker":"Galen Low","startTime":761.515,"endTime":762.515,"body":"without your team."},{"speaker":"Galen Low","startTime":762.515,"endTime":764.284,"body":"But if your team is rallying"},{"speaker":"Galen Low","startTime":762.515,"endTime":764.284,"body":"behind you, because they"},{"speaker":"Galen Low","startTime":764.285,"endTime":767.495,"body":"see that you're going to be"},{"speaker":"Galen Low","startTime":764.285,"endTime":767.495,"body":"motivated to solve problems"},{"speaker":"Galen Low","startTime":767.495,"endTime":770.314,"body":"rather than whinge about them,"},{"speaker":"Galen Low","startTime":767.495,"endTime":770.314,"body":"then that is something that"},{"speaker":"Galen Low","startTime":770.314,"endTime":771.4549999999999,"body":"kind of propels them forward."},{"speaker":"Galen Low","startTime":772.135,"endTime":774.2139999999999,"body":"The one thing I'm thinking"},{"speaker":"Galen Low","startTime":772.135,"endTime":774.2139999999999,"body":"about is, you know, yes,"},{"speaker":"Galen Low","startTime":774.2149999999999,"endTime":777.814,"body":"these are all very good"},{"speaker":"Galen Low","startTime":774.2149999999999,"endTime":777.814,"body":"skills to have in general."},{"speaker":"Galen Low","startTime":778.225,"endTime":779.4449999999999,"body":"You know, we're talking"},{"speaker":"Galen Low","startTime":778.225,"endTime":779.4449999999999,"body":"about relationship building."},{"speaker":"Galen Low","startTime":779.4449999999999,"endTime":780.745,"body":"We're talking"},{"speaker":"Galen Low","startTime":779.4449999999999,"endTime":780.745,"body":"about adaptability."},{"speaker":"Galen Low","startTime":780.745,"endTime":782.3149999999999,"body":"We're talking about"},{"speaker":"Galen Low","startTime":780.745,"endTime":782.3149999999999,"body":"problem solving."},{"speaker":"Galen Low","startTime":782.645,"endTime":784.515,"body":"But I know there's some"},{"speaker":"Galen Low","startTime":782.645,"endTime":784.515,"body":"folks out there who are"},{"speaker":"Galen Low","startTime":784.515,"endTime":785.5849999999999,"body":"like, you know what, Ben?"},{"speaker":"Galen Low","startTime":785.595,"endTime":787.9549999999999,"body":"Like that just sounds"},{"speaker":"Galen Low","startTime":785.595,"endTime":787.9549999999999,"body":"like a lot of extra work."},{"speaker":"Galen Low","startTime":788.135,"endTime":790.9839999999999,"body":"Why can't I just, you know,"},{"speaker":"Galen Low","startTime":788.135,"endTime":790.9839999999999,"body":"have my rigid approach?"},{"speaker":"Galen Low","startTime":791.155,"endTime":794.5939999999999,"body":"Why can't I just not focus"},{"speaker":"Galen Low","startTime":791.155,"endTime":794.5939999999999,"body":"on relationships necessarily?"},{"speaker":"Galen Low","startTime":794.875,"endTime":796.415,"body":"I can just broadcast"},{"speaker":"Galen Low","startTime":794.875,"endTime":796.415,"body":"communicate."},{"speaker":"Galen Low","startTime":796.415,"endTime":797.8639999999999,"body":"Like it's been"},{"speaker":"Galen Low","startTime":796.415,"endTime":797.8639999999999,"body":"working fine for me."},{"speaker":"Galen Low","startTime":798.064,"endTime":800.144,"body":"Why do I have to do"},{"speaker":"Galen Low","startTime":798.064,"endTime":800.144,"body":"all these extra steps?"},{"speaker":"Galen Low","startTime":800.63,"endTime":803.56,"body":"And so I'm thinking, I'm like,"},{"speaker":"Galen Low","startTime":800.63,"endTime":803.56,"body":"okay, well, what in your opinion"},{"speaker":"Galen Low","startTime":803.8199999999999,"endTime":807.42,"body":"are the benefits of having a"},{"speaker":"Galen Low","startTime":803.8199999999999,"endTime":807.42,"body":"project led by a high performing"},{"speaker":"Galen Low","startTime":807.499,"endTime":810.2389999999999,"body":"project manager who exhibits"},{"speaker":"Galen Low","startTime":807.499,"endTime":810.2389999999999,"body":"these behaviors and traits?"},{"speaker":"Galen Low","startTime":810.56,"endTime":813.8199999999999,"body":"Versus what are the drawbacks"},{"speaker":"Galen Low","startTime":810.56,"endTime":813.8199999999999,"body":"of a project where someone"},{"speaker":"Galen Low","startTime":813.87,"endTime":816.1089999999999,"body":"leading the project maybe"},{"speaker":"Galen Low","startTime":813.87,"endTime":816.1089999999999,"body":"doesn't exhibit these traits"},{"speaker":"Galen Low","startTime":816.1089999999999,"endTime":818.56,"body":"and is kind of thinking in"},{"speaker":"Galen Low","startTime":816.1089999999999,"endTime":818.56,"body":"this sort of more mechanical"},{"speaker":"Galen Low","startTime":818.5699999999999,"endTime":821.41,"body":"form, like, you know, they"},{"speaker":"Galen Low","startTime":818.5699999999999,"endTime":821.41,"body":"may think they are getting the"},{"speaker":"Galen Low","startTime":821.41,"endTime":824.04,"body":"same output from it, maybe even"},{"speaker":"Galen Low","startTime":821.41,"endTime":824.04,"body":"being more efficient about it,"},{"speaker":"Galen Low","startTime":824.04,"endTime":828.255,"body":"but what is the underlying sort"},{"speaker":"Galen Low","startTime":824.04,"endTime":828.255,"body":"of drawback of that approach?"},{"speaker":"Ben Willmott","startTime":828.775,"endTime":830.9449999999999,"body":"The first thing"},{"speaker":"Ben Willmott","startTime":828.775,"endTime":830.9449999999999,"body":"to say is if your project's"},{"speaker":"Ben Willmott","startTime":830.9449999999999,"endTime":833.135,"body":"working really well, then great."},{"speaker":"Ben Willmott","startTime":833.505,"endTime":836.9639999999999,"body":"Don't change too much, but"},{"speaker":"Ben Willmott","startTime":833.505,"endTime":836.9639999999999,"body":"ask yourself some questions"},{"speaker":"Ben Willmott","startTime":836.9639999999999,"endTime":839.934,"body":"about what could go wrong"},{"speaker":"Ben Willmott","startTime":836.9639999999999,"endTime":839.934,"body":"with that, with your projects."},{"speaker":"Ben Willmott","startTime":840.004,"endTime":842.074,"body":"It depends on the type"},{"speaker":"Ben Willmott","startTime":840.004,"endTime":842.074,"body":"of work and the type of"},{"speaker":"Ben Willmott","startTime":842.0749999999999,"endTime":843.045,"body":"product you're creating."},{"speaker":"Ben Willmott","startTime":843.0749999999999,"endTime":846.155,"body":"If it's very, very"},{"speaker":"Ben Willmott","startTime":843.0749999999999,"endTime":846.155,"body":"predictable, then you can"},{"speaker":"Ben Willmott","startTime":846.155,"endTime":847.804,"body":"be more process driven."},{"speaker":"Ben Willmott","startTime":848.024,"endTime":850.8639999999999,"body":"If you like, versus if you're"},{"speaker":"Ben Willmott","startTime":848.024,"endTime":850.8639999999999,"body":"working in a project, that's."},{"speaker":"Ben Willmott","startTime":851.285,"endTime":854.185,"body":"There's certain things you just"},{"speaker":"Ben Willmott","startTime":851.285,"endTime":854.185,"body":"don't know about at this stage"},{"speaker":"Ben Willmott","startTime":854.355,"endTime":856.995,"body":"and it's a brand new client"},{"speaker":"Ben Willmott","startTime":854.355,"endTime":856.995,"body":"or brand new team, all these"},{"speaker":"Ben Willmott","startTime":856.995,"endTime":859.155,"body":"things where it can create"},{"speaker":"Ben Willmott","startTime":856.995,"endTime":859.155,"body":"misunderstandings when you work"},{"speaker":"Ben Willmott","startTime":859.155,"endTime":864.154,"body":"together, then you will be an"},{"speaker":"Ben Willmott","startTime":859.155,"endTime":864.154,"body":"advantage if you practice and"},{"speaker":"Ben Willmott","startTime":864.155,"endTime":865.745,"body":"exhibit more of these behaviors."},{"speaker":"Ben Willmott","startTime":866.055,"endTime":868.285,"body":"Certainly adaptability is"},{"speaker":"Ben Willmott","startTime":866.055,"endTime":868.285,"body":"absolutely key, but they all"},{"speaker":"Ben Willmott","startTime":868.285,"endTime":869.814,"body":"are communication as well."},{"speaker":"Ben Willmott","startTime":870.4,"endTime":874.0799999999999,"body":"Because if you don't and you"},{"speaker":"Ben Willmott","startTime":870.4,"endTime":874.0799999999999,"body":"just stick to your guns, this"},{"speaker":"Ben Willmott","startTime":874.0799999999999,"endTime":877.1999999999999,"body":"is how I'm going to work when"},{"speaker":"Ben Willmott","startTime":874.0799999999999,"endTime":877.1999999999999,"body":"you do have problems, it's"},{"speaker":"Ben Willmott","startTime":877.1999999999999,"endTime":880.389,"body":"going to get really hard because"},{"speaker":"Ben Willmott","startTime":877.1999999999999,"endTime":880.389,"body":"you might not be the one."},{"speaker":"Ben Willmott","startTime":880.389,"endTime":881.179,"body":"It's very good chance."},{"speaker":"Ben Willmott","startTime":881.179,"endTime":881.9689999999999,"body":"You're the project manager."},{"speaker":"Ben Willmott","startTime":881.9689999999999,"endTime":883.7389999999999,"body":"You're not making the"},{"speaker":"Ben Willmott","startTime":881.9689999999999,"endTime":883.7389999999999,"body":"decisions for the business,"},{"speaker":"Ben Willmott","startTime":883.98,"endTime":887.079,"body":"and you might be being"},{"speaker":"Ben Willmott","startTime":883.98,"endTime":887.079,"body":"told to adapt and improve."},{"speaker":"Ben Willmott","startTime":887.13,"endTime":888.85,"body":"Or we need to find"},{"speaker":"Ben Willmott","startTime":887.13,"endTime":888.85,"body":"a solution for this."},{"speaker":"Ben Willmott","startTime":888.87,"endTime":891.64,"body":"And if all you can do is go"},{"speaker":"Ben Willmott","startTime":888.87,"endTime":891.64,"body":"back with process, then yeah."},{"speaker":"Ben Willmott","startTime":891.865,"endTime":894.425,"body":"You're going to be hitting"},{"speaker":"Ben Willmott","startTime":891.865,"endTime":894.425,"body":"a brick wall pretty quickly,"},{"speaker":"Ben Willmott","startTime":894.425,"endTime":896.495,"body":"and you're going to be in a"},{"speaker":"Ben Willmott","startTime":894.425,"endTime":896.495,"body":"really difficult situation."},{"speaker":"Ben Willmott","startTime":896.605,"endTime":899.505,"body":"So, you have to think"},{"speaker":"Ben Willmott","startTime":896.605,"endTime":899.505,"body":"about, well, it's going okay"},{"speaker":"Ben Willmott","startTime":899.505,"endTime":900.644,"body":"now, but what if it isn't?"},{"speaker":"Ben Willmott","startTime":900.9449999999999,"endTime":902.795,"body":"What should I do at that moment?"},{"speaker":"Ben Willmott","startTime":902.895,"endTime":906.194,"body":"And be prepared to make some,"},{"speaker":"Ben Willmott","startTime":902.895,"endTime":906.194,"body":"potentially some big changes"},{"speaker":"Ben Willmott","startTime":906.204,"endTime":909.05,"body":"if you're doing What you've"},{"speaker":"Ben Willmott","startTime":906.204,"endTime":909.05,"body":"just described a moment ago."},{"speaker":"Galen Low","startTime":909.85,"endTime":911.4,"body":"It's actually really"},{"speaker":"Galen Low","startTime":909.85,"endTime":911.4,"body":"funny because like when I"},{"speaker":"Galen Low","startTime":911.4,"endTime":914.4,"body":"interview PMs you know, when"},{"speaker":"Galen Low","startTime":911.4,"endTime":914.4,"body":"I was a hiring manager and"},{"speaker":"Galen Low","startTime":914.4,"endTime":916.8299999999999,"body":"if there was a candidate that"},{"speaker":"Galen Low","startTime":914.4,"endTime":916.8299999999999,"body":"kind of made it seem like every"},{"speaker":"Galen Low","startTime":916.8299999999999,"endTime":919.5799999999999,"body":"project went perfectly and"},{"speaker":"Galen Low","startTime":916.8299999999999,"endTime":919.5799999999999,"body":"smoothly, I would almost never"},{"speaker":"Galen Low","startTime":919.5799999999999,"endTime":922.72,"body":"hire them because I was like,"},{"speaker":"Galen Low","startTime":919.5799999999999,"endTime":922.72,"body":"that sounds like either a you're"},{"speaker":"Galen Low","startTime":922.72,"endTime":926.17,"body":"lying or B you just haven't"},{"speaker":"Galen Low","startTime":922.72,"endTime":926.17,"body":"encountered a problem yet."},{"speaker":"Galen Low","startTime":926.645,"endTime":929.905,"body":"And won't necessarily know what"},{"speaker":"Galen Low","startTime":926.645,"endTime":929.905,"body":"to do with it because you're"},{"speaker":"Galen Low","startTime":929.905,"endTime":932.295,"body":"like, my job is to make sure"},{"speaker":"Galen Low","startTime":929.905,"endTime":932.295,"body":"everything goes perfectly and"},{"speaker":"Galen Low","startTime":932.295,"endTime":935.2239999999999,"body":"I go, yeah, right, no project"},{"speaker":"Galen Low","startTime":932.295,"endTime":935.2239999999999,"body":"is perfect, but you raise a"},{"speaker":"Galen Low","startTime":935.2239999999999,"endTime":938.235,"body":"really good point that like"},{"speaker":"Galen Low","startTime":935.2239999999999,"endTime":938.235,"body":"some folks, you know, and at any"},{"speaker":"Galen Low","startTime":938.235,"endTime":941.164,"body":"stage in their career might be"},{"speaker":"Galen Low","startTime":938.235,"endTime":941.164,"body":"working on projects that go very"},{"speaker":"Galen Low","startTime":941.165,"endTime":943.064,"body":"smoothly and that might be fine."},{"speaker":"Galen Low","startTime":943.425,"endTime":945.305,"body":"It's that resilience"},{"speaker":"Galen Low","startTime":943.425,"endTime":945.305,"body":"that you're talking about"},{"speaker":"Galen Low","startTime":945.345,"endTime":946.985,"body":"when things go wrong."},{"speaker":"Galen Low","startTime":947.53,"endTime":949.8,"body":"And usually with things that"},{"speaker":"Galen Low","startTime":947.53,"endTime":949.8,"body":"we don't control and, you"},{"speaker":"Galen Low","startTime":949.8,"endTime":951.9599999999999,"body":"know, every organization"},{"speaker":"Galen Low","startTime":949.8,"endTime":951.9599999999999,"body":"is shifting, like you and I"},{"speaker":"Galen Low","startTime":951.9599999999999,"endTime":953.1999999999999,"body":"both come from agency world."},{"speaker":"Galen Low","startTime":953.1999999999999,"endTime":955.15,"body":"Like we're pivoting"},{"speaker":"Galen Low","startTime":953.1999999999999,"endTime":955.15,"body":"all the time."},{"speaker":"Galen Low","startTime":955.16,"endTime":958.72,"body":"You know, we're sort of"},{"speaker":"Galen Low","startTime":955.16,"endTime":958.72,"body":"addressing clients requests"},{"speaker":"Galen Low","startTime":958.749,"endTime":960.8,"body":"demands is what I was going"},{"speaker":"Galen Low","startTime":958.749,"endTime":960.8,"body":"to say, but, you know, like,"},{"speaker":"Galen Low","startTime":961.049,"endTime":963.14,"body":"and we're kind of zigging"},{"speaker":"Galen Low","startTime":961.049,"endTime":963.14,"body":"and zagging and we, you"},{"speaker":"Galen Low","startTime":963.14,"endTime":965.939,"body":"know, we, we kind of, you,"},{"speaker":"Galen Low","startTime":963.14,"endTime":965.939,"body":"you need that muscle to be"},{"speaker":"Galen Low","startTime":965.939,"endTime":969.61,"body":"able to, to pivot quickly"},{"speaker":"Galen Low","startTime":965.939,"endTime":969.61,"body":"enough and still deliver."},{"speaker":"Galen Low","startTime":969.9399999999999,"endTime":973.3299999999999,"body":"But I think it's a fair call"},{"speaker":"Galen Low","startTime":969.9399999999999,"endTime":973.3299999999999,"body":"out that like, yeah, it might"},{"speaker":"Galen Low","startTime":973.36,"endTime":974.75,"body":"seem like things are going well."},{"speaker":"Galen Low","startTime":974.76,"endTime":976.709,"body":"And I go switch over"},{"speaker":"Galen Low","startTime":974.76,"endTime":976.709,"body":"to the organization."},{"speaker":"Galen Low","startTime":977.1899999999999,"endTime":979.64,"body":"Lens in a little bit as"},{"speaker":"Galen Low","startTime":977.1899999999999,"endTime":979.64,"body":"well, but like everything"},{"speaker":"Galen Low","startTime":979.65,"endTime":982.3,"body":"could on the surface look"},{"speaker":"Galen Low","startTime":979.65,"endTime":982.3,"body":"like they're going fine."},{"speaker":"Galen Low","startTime":982.5899999999999,"endTime":984.11,"body":"You said something to"},{"speaker":"Galen Low","startTime":982.5899999999999,"endTime":984.11,"body":"me in the green room"},{"speaker":"Galen Low","startTime":984.11,"endTime":985.01,"body":"that really resonated."},{"speaker":"Galen Low","startTime":985.1899999999999,"endTime":988.6999999999999,"body":"You said you could still be"},{"speaker":"Galen Low","startTime":985.1899999999999,"endTime":988.6999999999999,"body":"building the wrong thing, right?"},{"speaker":"Galen Low","startTime":988.6999999999999,"endTime":990.4599999999999,"body":"It could look like a"},{"speaker":"Galen Low","startTime":988.6999999999999,"endTime":990.4599999999999,"body":"successful project."},{"speaker":"Galen Low","startTime":990.88,"endTime":992.01,"body":"It could be on time."},{"speaker":"Galen Low","startTime":992.04,"endTime":993.1089999999999,"body":"It could be within scope."},{"speaker":"Galen Low","startTime":993.1089999999999,"endTime":996.52,"body":"It could be like within budget,"},{"speaker":"Galen Low","startTime":993.1089999999999,"endTime":996.52,"body":"maybe, you know, to the penny,"},{"speaker":"Galen Low","startTime":996.86,"endTime":999.62,"body":"but it might be the wrong thing"},{"speaker":"Galen Low","startTime":996.86,"endTime":999.62,"body":"and it might not create great"},{"speaker":"Galen Low","startTime":999.62,"endTime":1000.86,"body":"long lasting relationships."},{"speaker":"Galen Low","startTime":1000.87,"endTime":1003.75,"body":"And maybe that next"},{"speaker":"Galen Low","startTime":1000.87,"endTime":1003.75,"body":"project won't go to you."},{"speaker":"Galen Low","startTime":1003.75,"endTime":1006.63,"body":"Actually, maybe not you, maybe"},{"speaker":"Galen Low","startTime":1003.75,"endTime":1006.63,"body":"not that organization, period."},{"speaker":"Galen Low","startTime":1007.005,"endTime":1008.605,"body":"Because, it got done."},{"speaker":"Galen Low","startTime":1009.175,"endTime":1011.935,"body":"But it didn't perform, you know,"},{"speaker":"Galen Low","startTime":1009.175,"endTime":1011.935,"body":"and then when we're talking"},{"speaker":"Galen Low","startTime":1011.935,"endTime":1014.5749999999999,"body":"about high performance, it's"},{"speaker":"Galen Low","startTime":1011.935,"endTime":1014.5749999999999,"body":"easy to think, Oh, someone"},{"speaker":"Galen Low","startTime":1014.5749999999999,"endTime":1017.7339999999999,"body":"who just like is high capacity"},{"speaker":"Galen Low","startTime":1014.5749999999999,"endTime":1017.7339999999999,"body":"can, can do a lot of different"},{"speaker":"Galen Low","startTime":1017.7339999999999,"endTime":1021.5749999999999,"body":"projects at the same time, does"},{"speaker":"Galen Low","startTime":1017.7339999999999,"endTime":1021.5749999999999,"body":"things the same way every time,"},{"speaker":"Galen Low","startTime":1021.8539999999999,"endTime":1024.394,"body":"you know, they're the perfect"},{"speaker":"Galen Low","startTime":1021.8539999999999,"endTime":1024.394,"body":"PM robot, high performing robot."},{"speaker":"Galen Low","startTime":1024.404,"endTime":1025.734,"body":"But that's not"},{"speaker":"Galen Low","startTime":1024.404,"endTime":1025.734,"body":"actually what you mean."},{"speaker":"Galen Low","startTime":1025.965,"endTime":1030.4940000000001,"body":"What you mean is someone who"},{"speaker":"Galen Low","startTime":1025.965,"endTime":1030.4940000000001,"body":"has the mindset to be able to"},{"speaker":"Galen Low","startTime":1030.4940000000001,"endTime":1032.455,"body":"react to problems on a project."},{"speaker":"Galen Low","startTime":1032.535,"endTime":1035.824,"body":"That's high performance,"},{"speaker":"Galen Low","startTime":1032.535,"endTime":1035.824,"body":"not necessarily the like,"},{"speaker":"Galen Low","startTime":1036.165,"endTime":1040.405,"body":"linear follow a really rigid"},{"speaker":"Galen Low","startTime":1036.165,"endTime":1040.405,"body":"approach kind of PM, I guess."},{"speaker":"Ben Willmott","startTime":1040.785,"endTime":1041.195,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":1041.255,"endTime":1041.535,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":1041.535,"endTime":1045.275,"body":"And sometimes that type of"},{"speaker":"Ben Willmott","startTime":1041.535,"endTime":1045.275,"body":"PM, they need all the answers"},{"speaker":"Ben Willmott","startTime":1045.275,"endTime":1048.124,"body":"before they can do anything"},{"speaker":"Ben Willmott","startTime":1045.275,"endTime":1048.124,"body":"as well, which just frustrates"},{"speaker":"Ben Willmott","startTime":1048.124,"endTime":1049.214,"body":"people that we don't know."},{"speaker":"Ben Willmott","startTime":1049.234,"endTime":1052.884,"body":"We just need to get to this"},{"speaker":"Ben Willmott","startTime":1049.234,"endTime":1052.884,"body":"next stage and you have to have"},{"speaker":"Ben Willmott","startTime":1052.884,"endTime":1054.594,"body":"a level of acceptance as a PM."},{"speaker":"Ben Willmott","startTime":1054.714,"endTime":1057.87,"body":"If you want to know everything,"},{"speaker":"Ben Willmott","startTime":1054.714,"endTime":1057.87,"body":"you're going to fall down pretty"},{"speaker":"Ben Willmott","startTime":1057.87,"endTime":1060.3,"body":"quick and get overwhelmed."},{"speaker":"Ben Willmott","startTime":1060.8899999999999,"endTime":1062.3,"body":"And I've been there as well."},{"speaker":"Ben Willmott","startTime":1062.4189999999999,"endTime":1065.52,"body":"You have to be able to just"},{"speaker":"Ben Willmott","startTime":1062.4189999999999,"endTime":1065.52,"body":"go have acceptance as well"},{"speaker":"Ben Willmott","startTime":1066.08,"endTime":1068.7,"body":"as being a high performing"},{"speaker":"Ben Willmott","startTime":1066.08,"endTime":1068.7,"body":"PM, just go, this is it."},{"speaker":"Ben Willmott","startTime":1068.709,"endTime":1069.749,"body":"This is all we've got right now."},{"speaker":"Ben Willmott","startTime":1069.749,"endTime":1071.12,"body":"So this is like"},{"speaker":"Ben Willmott","startTime":1069.749,"endTime":1071.12,"body":"neutral thinking."},{"speaker":"Ben Willmott","startTime":1071.12,"endTime":1072.77,"body":"I was saying, this is the"},{"speaker":"Ben Willmott","startTime":1071.12,"endTime":1072.77,"body":"best things we can do."},{"speaker":"Ben Willmott","startTime":1072.77,"endTime":1074.2,"body":"And this is what we can answer."},{"speaker":"Ben Willmott","startTime":1074.559,"endTime":1078.43,"body":"But if we can do X, Y, and Z"},{"speaker":"Ben Willmott","startTime":1074.559,"endTime":1078.43,"body":"by this point, then we can move"},{"speaker":"Ben Willmott","startTime":1078.43,"endTime":1079.61,"body":"on to this stage and do this."},{"speaker":"Ben Willmott","startTime":1079.619,"endTime":1081.6299999999999,"body":"So it's all about a"},{"speaker":"Ben Willmott","startTime":1079.619,"endTime":1081.6299999999999,"body":"bit of acceptance."},{"speaker":"Ben Willmott","startTime":1082.1,"endTime":1084.47,"body":"And just being a bit more"},{"speaker":"Ben Willmott","startTime":1082.1,"endTime":1084.47,"body":"realistic sometimes as well,"},{"speaker":"Ben Willmott","startTime":1084.47,"endTime":1086.73,"body":"which is never easy because"},{"speaker":"Ben Willmott","startTime":1084.47,"endTime":1086.73,"body":"you kind of want to know"},{"speaker":"Ben Willmott","startTime":1086.73,"endTime":1089.11,"body":"everything really so you can"},{"speaker":"Ben Willmott","startTime":1086.73,"endTime":1089.11,"body":"give like the perfect plan"},{"speaker":"Ben Willmott","startTime":1089.11,"endTime":1090.87,"body":"and the perfect estimate,"},{"speaker":"Ben Willmott","startTime":1089.11,"endTime":1090.87,"body":"but it's never going to be."},{"speaker":"Galen Low","startTime":1091.17,"endTime":1091.45,"body":"Right."},{"speaker":"Galen Low","startTime":1091.45,"endTime":1094.329,"body":"Yeah, and it's like, you know,"},{"speaker":"Galen Low","startTime":1091.45,"endTime":1094.329,"body":"the bar gets set very high for"},{"speaker":"Galen Low","startTime":1094.33,"endTime":1097.03,"body":"project managers, you know,"},{"speaker":"Galen Low","startTime":1094.33,"endTime":1097.03,"body":"right from the get go, even"},{"speaker":"Galen Low","startTime":1097.03,"endTime":1099.449,"body":"before you're a project manager,"},{"speaker":"Galen Low","startTime":1097.03,"endTime":1099.449,"body":"you're kind of told that, like,"},{"speaker":"Galen Low","startTime":1099.45,"endTime":1102.27,"body":"yes, you know, you have to"},{"speaker":"Galen Low","startTime":1099.45,"endTime":1102.27,"body":"make your project go perfectly."},{"speaker":"Galen Low","startTime":1102.66,"endTime":1106.1299999999999,"body":"And yet the perfect project"},{"speaker":"Galen Low","startTime":1102.66,"endTime":1106.1299999999999,"body":"is rare, at least in my books."},{"speaker":"Galen Low","startTime":1106.78,"endTime":1109.74,"body":"And the real art is kind of"},{"speaker":"Galen Low","startTime":1106.78,"endTime":1109.74,"body":"making it look like it went"},{"speaker":"Galen Low","startTime":1109.74,"endTime":1112.2,"body":"really well, even if it zigged"},{"speaker":"Galen Low","startTime":1109.74,"endTime":1112.2,"body":"and zagged and had all these"},{"speaker":"Galen Low","startTime":1112.209,"endTime":1113.539,"body":"problems, you know, within it."},{"speaker":"Galen Low","startTime":1113.8899999999999,"endTime":1116.34,"body":"That didn't matter by the end"},{"speaker":"Galen Low","startTime":1113.8899999999999,"endTime":1116.34,"body":"because you still got there"},{"speaker":"Galen Low","startTime":1116.84,"endTime":1118.61,"body":"and you did that by adapting."},{"speaker":"Galen Low","startTime":1118.709,"endTime":1120.329,"body":"And yes, maybe from the outside."},{"speaker":"Ben Willmott","startTime":1120.619,"endTime":1120.989,"body":"Yeah, exactly."},{"speaker":"Ben Willmott","startTime":1121.079,"endTime":1122.349,"body":"If you've done it"},{"speaker":"Ben Willmott","startTime":1121.079,"endTime":1122.349,"body":"in the right way."},{"speaker":"Ben Willmott","startTime":1122.81,"endTime":1126.16,"body":"And then quite often project"},{"speaker":"Ben Willmott","startTime":1122.81,"endTime":1126.16,"body":"managers are great for winning"},{"speaker":"Ben Willmott","startTime":1126.299,"endTime":1128.019,"body":"organic new business because."},{"speaker":"Ben Willmott","startTime":1128.509,"endTime":1130.769,"body":"So performing really well"},{"speaker":"Ben Willmott","startTime":1128.509,"endTime":1130.769,"body":"and your team and your"},{"speaker":"Ben Willmott","startTime":1130.769,"endTime":1133.249,"body":"clients are happy, then"},{"speaker":"Ben Willmott","startTime":1130.769,"endTime":1133.249,"body":"why would your clients"},{"speaker":"Ben Willmott","startTime":1133.249,"endTime":1134.36,"body":"want to go anywhere else?"},{"speaker":"Ben Willmott","startTime":1134.769,"endTime":1137.374,"body":"But if you're rigid and"},{"speaker":"Ben Willmott","startTime":1134.769,"endTime":1137.374,"body":"you stuck to what was in"},{"speaker":"Ben Willmott","startTime":1137.374,"endTime":1139.365,"body":"that contract and it was"},{"speaker":"Ben Willmott","startTime":1137.374,"endTime":1139.365,"body":"ultimately, you know, you"},{"speaker":"Ben Willmott","startTime":1139.365,"endTime":1141.895,"body":"were right, but you made"},{"speaker":"Ben Willmott","startTime":1139.365,"endTime":1141.895,"body":"everything difficult, then"},{"speaker":"Ben Willmott","startTime":1141.895,"endTime":1142.874,"body":"they're not going to come back."},{"speaker":"Ben Willmott","startTime":1142.874,"endTime":1146.185,"body":"So it's not your role to win"},{"speaker":"Ben Willmott","startTime":1142.874,"endTime":1146.185,"body":"new business, but you can do"},{"speaker":"Ben Willmott","startTime":1146.185,"endTime":1149.225,"body":"it and really help your company"},{"speaker":"Ben Willmott","startTime":1146.185,"endTime":1149.225,"body":"work for, for those reasons."},{"speaker":"Galen Low","startTime":1149.324,"endTime":1150.5439999999999,"body":"I actually"},{"speaker":"Galen Low","startTime":1149.324,"endTime":1150.5439999999999,"body":"did work for an agency"},{"speaker":"Galen Low","startTime":1150.5439999999999,"endTime":1151.754,"body":"where we were AM/PMs."},{"speaker":"Galen Low","startTime":1151.774,"endTime":1154.384,"body":"And it was kind of like, not"},{"speaker":"Galen Low","startTime":1151.774,"endTime":1154.384,"body":"fully incentivized, but maybe"},{"speaker":"Galen Low","startTime":1154.384,"endTime":1157.2649999999999,"body":"a bit expected that as you"},{"speaker":"Galen Low","startTime":1154.384,"endTime":1157.2649999999999,"body":"lead the project, you are"},{"speaker":"Galen Low","startTime":1157.2649999999999,"endTime":1160.314,"body":"building a relationship with"},{"speaker":"Galen Low","startTime":1157.2649999999999,"endTime":1160.314,"body":"that account person or with"},{"speaker":"Galen Low","startTime":1160.314,"endTime":1162.434,"body":"the person who's whatever,"},{"speaker":"Galen Low","startTime":1160.314,"endTime":1162.434,"body":"leading the client account."},{"speaker":"Galen Low","startTime":1162.76,"endTime":1165.43,"body":"And sort of nurturing them"},{"speaker":"Galen Low","startTime":1162.76,"endTime":1165.43,"body":"into the sort of next phase"},{"speaker":"Galen Low","startTime":1165.43,"endTime":1168.21,"body":"or next opportunity because"},{"speaker":"Galen Low","startTime":1165.43,"endTime":1168.21,"body":"you're there and you're talking"},{"speaker":"Galen Low","startTime":1168.21,"endTime":1169.8,"body":"with them all the time and"},{"speaker":"Galen Low","startTime":1168.21,"endTime":1169.8,"body":"you're solving problems and"},{"speaker":"Galen Low","startTime":1169.8,"endTime":1170.8,"body":"you're helping them succeed."},{"speaker":"Galen Low","startTime":1171.189,"endTime":1174.6689999999999,"body":"That should be the thing that"},{"speaker":"Galen Low","startTime":1171.189,"endTime":1174.6689999999999,"body":"begets more business, not"},{"speaker":"Galen Low","startTime":1174.98,"endTime":1177.28,"body":"stop in the middle of the"},{"speaker":"Galen Low","startTime":1174.98,"endTime":1177.28,"body":"project and give a sales pitch."},{"speaker":"Galen Low","startTime":1177.629,"endTime":1179.6499999999999,"body":"It was more just like,"},{"speaker":"Galen Low","startTime":1177.629,"endTime":1179.6499999999999,"body":"do your job well, and"},{"speaker":"Galen Low","startTime":1179.6499999999999,"endTime":1182.3899999999999,"body":"actually that will create a"},{"speaker":"Galen Low","startTime":1179.6499999999999,"endTime":1182.3899999999999,"body":"relationship that's strong."},{"speaker":"Galen Low","startTime":1183.12,"endTime":1184.58,"body":"I wonder if I could"},{"speaker":"Galen Low","startTime":1183.12,"endTime":1184.58,"body":"kind of flip it around."},{"speaker":"Galen Low","startTime":1185.2,"endTime":1187.37,"body":"Not to the organization"},{"speaker":"Galen Low","startTime":1185.2,"endTime":1187.37,"body":"side just yet, but like"},{"speaker":"Galen Low","startTime":1187.75,"endTime":1190.43,"body":"thinking of like the personal"},{"speaker":"Galen Low","startTime":1187.75,"endTime":1190.43,"body":"branding side, you know,"},{"speaker":"Galen Low","startTime":1190.43,"endTime":1191.6399999999999,"body":"because I think it's easy."},{"speaker":"Galen Low","startTime":1191.6399999999999,"endTime":1193.1399999999999,"body":"Like folks listening"},{"speaker":"Galen Low","startTime":1191.6399999999999,"endTime":1193.1399999999999,"body":"to like, yeah, okay."},{"speaker":"Galen Low","startTime":1193.1399999999999,"endTime":1194.249,"body":"I have those traits, man."},{"speaker":"Galen Low","startTime":1195.119,"endTime":1197.77,"body":"Maybe I'm not known as a"},{"speaker":"Galen Low","startTime":1195.119,"endTime":1197.77,"body":"high performing project"},{"speaker":"Galen Low","startTime":1197.77,"endTime":1199.6,"body":"manager for whatever reason."},{"speaker":"Galen Low","startTime":1199.6499999999999,"endTime":1202.6,"body":"And you know, I when I"},{"speaker":"Galen Low","startTime":1199.6499999999999,"endTime":1202.6,"body":"was working agency side,"},{"speaker":"Galen Low","startTime":1202.86,"endTime":1204.53,"body":"Yeah, there were definitely"},{"speaker":"Galen Low","startTime":1202.86,"endTime":1204.53,"body":"the ones, like the PMs"},{"speaker":"Galen Low","startTime":1204.53,"endTime":1205.52,"body":"that had that reputation."},{"speaker":"Galen Low","startTime":1205.52,"endTime":1207.6499999999999,"body":"They're like, Oh yeah, that"},{"speaker":"Galen Low","startTime":1205.52,"endTime":1207.6499999999999,"body":"person's a high performing PM."},{"speaker":"Galen Low","startTime":1207.6499999999999,"endTime":1210.7,"body":"And we, we never really could"},{"speaker":"Galen Low","startTime":1207.6499999999999,"endTime":1210.7,"body":"put a finger on it, but they"},{"speaker":"Galen Low","startTime":1210.7,"endTime":1213.32,"body":"had this ethos and brand,"},{"speaker":"Galen Low","startTime":1210.7,"endTime":1213.32,"body":"whether they, you know, were"},{"speaker":"Galen Low","startTime":1213.509,"endTime":1216.879,"body":"trying to or not of like,"},{"speaker":"Galen Low","startTime":1213.509,"endTime":1216.879,"body":"Oh, that person's one of"},{"speaker":"Galen Low","startTime":1216.879,"endTime":1218.3039999999999,"body":"our highest performing PMs."},{"speaker":"Galen Low","startTime":1218.735,"endTime":1221.0049999999999,"body":"I'm just trying to think"},{"speaker":"Galen Low","startTime":1218.735,"endTime":1221.0049999999999,"body":"through, like, the sort of,"},{"speaker":"Galen Low","startTime":1221.5049999999999,"endTime":1222.945,"body":"not all of us are extroverts."},{"speaker":"Galen Low","startTime":1223.2749999999999,"endTime":1225.945,"body":"Some of us, you know, we take"},{"speaker":"Galen Low","startTime":1223.2749999999999,"endTime":1225.945,"body":"a lot of pride in our projects,"},{"speaker":"Galen Low","startTime":1225.965,"endTime":1228.885,"body":"but we don't all necessarily"},{"speaker":"Galen Low","startTime":1225.965,"endTime":1228.885,"body":"want to play the game or"},{"speaker":"Galen Low","startTime":1228.895,"endTime":1231.855,"body":"understand the art of, like,"},{"speaker":"Galen Low","startTime":1228.895,"endTime":1231.855,"body":"building our own personal brand."},{"speaker":"Galen Low","startTime":1232.2839999999999,"endTime":1235.405,"body":"What kind of skills might a"},{"speaker":"Galen Low","startTime":1232.2839999999999,"endTime":1235.405,"body":"project manager need to focus"},{"speaker":"Galen Low","startTime":1235.405,"endTime":1238.3039999999999,"body":"on to, like, build their"},{"speaker":"Galen Low","startTime":1235.405,"endTime":1238.3039999999999,"body":"brand as a high performing"},{"speaker":"Galen Low","startTime":1238.305,"endTime":1241.575,"body":"PM, to, like, be recognized"},{"speaker":"Galen Low","startTime":1238.305,"endTime":1241.575,"body":"as a high performing PM?"},{"speaker":"Ben Willmott","startTime":1242.145,"endTime":1243.635,"body":"Yeah, it's a"},{"speaker":"Ben Willmott","startTime":1242.145,"endTime":1243.635,"body":"tricky one because personal"},{"speaker":"Ben Willmott","startTime":1243.635,"endTime":1246.365,"body":"brand can I think for a lot"},{"speaker":"Ben Willmott","startTime":1243.635,"endTime":1246.365,"body":"of people when you say those"},{"speaker":"Ben Willmott","startTime":1246.365,"endTime":1249.295,"body":"words that probably think"},{"speaker":"Ben Willmott","startTime":1246.365,"endTime":1249.295,"body":"about visually how does"},{"speaker":"Ben Willmott","startTime":1249.305,"endTime":1252.434,"body":"their, their LinkedIn profile"},{"speaker":"Ben Willmott","startTime":1249.305,"endTime":1252.434,"body":"look, for example, the banner"},{"speaker":"Ben Willmott","startTime":1252.435,"endTime":1255.2549999999999,"body":"on there, their portfolio,"},{"speaker":"Ben Willmott","startTime":1252.435,"endTime":1255.2549999999999,"body":"all that type of thing."},{"speaker":"Ben Willmott","startTime":1255.745,"endTime":1258.84,"body":"But I like to think about"},{"speaker":"Ben Willmott","startTime":1255.745,"endTime":1258.84,"body":"personal branding, Obviously,"},{"speaker":"Ben Willmott","startTime":1258.84,"endTime":1261.8899999999999,"body":"just doing what everything we've"},{"speaker":"Ben Willmott","startTime":1258.84,"endTime":1261.8899999999999,"body":"been talking about, and again,"},{"speaker":"Ben Willmott","startTime":1261.92,"endTime":1265.6499999999999,"body":"going back to sort of help the"},{"speaker":"Ben Willmott","startTime":1261.92,"endTime":1265.6499999999999,"body":"more junior PMs, personal brand"},{"speaker":"Ben Willmott","startTime":1265.78,"endTime":1267.87,"body":"starts with, and it definitely"},{"speaker":"Ben Willmott","startTime":1265.78,"endTime":1267.87,"body":"doesn't end here either."},{"speaker":"Ben Willmott","startTime":1268.529,"endTime":1272.6689999999999,"body":"Again, doing the really simple"},{"speaker":"Ben Willmott","startTime":1268.529,"endTime":1272.6689999999999,"body":"things like, Oh, Ben always"},{"speaker":"Ben Willmott","startTime":1272.72,"endTime":1275.849,"body":"holds the door open for me every"},{"speaker":"Ben Willmott","startTime":1272.72,"endTime":1275.849,"body":"time we come into the office."},{"speaker":"Ben Willmott","startTime":1277.1299999999999,"endTime":1278.45,"body":"Always offers a chair up."},{"speaker":"Ben Willmott","startTime":1278.8999999999999,"endTime":1279.83,"body":"It always says, please."},{"speaker":"Ben Willmott","startTime":1279.83,"endTime":1280.49,"body":"And thank you."},{"speaker":"Ben Willmott","startTime":1280.49,"endTime":1282.75,"body":"He always smiling, you"},{"speaker":"Ben Willmott","startTime":1280.49,"endTime":1282.75,"body":"know, that type of thing."},{"speaker":"Ben Willmott","startTime":1283.1499999999999,"endTime":1285.08,"body":"He'll do what he said"},{"speaker":"Ben Willmott","startTime":1283.1499999999999,"endTime":1285.08,"body":"he's going to do, which"},{"speaker":"Ben Willmott","startTime":1285.08,"endTime":1286.189,"body":"is easier said than done."},{"speaker":"Ben Willmott","startTime":1286.2,"endTime":1288.82,"body":"Cause he obviously it's easy"},{"speaker":"Ben Willmott","startTime":1286.2,"endTime":1288.82,"body":"to say yes to too many things."},{"speaker":"Ben Willmott","startTime":1289.379,"endTime":1291.309,"body":"I feel like personal"},{"speaker":"Ben Willmott","startTime":1289.379,"endTime":1291.309,"body":"branding starts there."},{"speaker":"Ben Willmott","startTime":1291.37,"endTime":1293.249,"body":"And that is something you"},{"speaker":"Ben Willmott","startTime":1291.37,"endTime":1293.249,"body":"sort of build up over your"},{"speaker":"Ben Willmott","startTime":1293.249,"endTime":1295.99,"body":"career because people remember"},{"speaker":"Ben Willmott","startTime":1293.249,"endTime":1295.99,"body":"you for things like that."},{"speaker":"Ben Willmott","startTime":1296.3899999999999,"endTime":1298.44,"body":"You know, just doing the"},{"speaker":"Ben Willmott","startTime":1296.3899999999999,"endTime":1298.44,"body":"right thing at the right time,"},{"speaker":"Ben Willmott","startTime":1298.53,"endTime":1299.71,"body":"just being a good person."},{"speaker":"Ben Willmott","startTime":1299.98,"endTime":1301.8999999999999,"body":"That's always for me,"},{"speaker":"Ben Willmott","startTime":1299.98,"endTime":1301.8999999999999,"body":"like the foundations of a"},{"speaker":"Ben Willmott","startTime":1301.94,"endTime":1304.48,"body":"personal brand at a more"},{"speaker":"Ben Willmott","startTime":1301.94,"endTime":1304.48,"body":"personal level that it goes."},{"speaker":"Ben Willmott","startTime":1304.83,"endTime":1305.02,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":1305.02,"endTime":1305.769,"body":"I really like Ben."},{"speaker":"Ben Willmott","startTime":1306.095,"endTime":1308.845,"body":"Does this he does that I"},{"speaker":"Ben Willmott","startTime":1306.095,"endTime":1308.845,"body":"remember him for these, you"},{"speaker":"Ben Willmott","startTime":1308.845,"endTime":1311.885,"body":"know, just good reasons,"},{"speaker":"Ben Willmott","startTime":1308.845,"endTime":1311.885,"body":"the right reasons and then"},{"speaker":"Ben Willmott","startTime":1312.2749999999999,"endTime":1315.0049999999999,"body":"helping them build on top"},{"speaker":"Ben Willmott","startTime":1312.2749999999999,"endTime":1315.0049999999999,"body":"of that when it comes to"},{"speaker":"Ben Willmott","startTime":1315.0149999999999,"endTime":1317.685,"body":"being a bit more visual about"},{"speaker":"Ben Willmott","startTime":1315.0149999999999,"endTime":1317.685,"body":"your own personal brand."},{"speaker":"Ben Willmott","startTime":1318.135,"endTime":1321.0339999999999,"body":"I would always just be trying"},{"speaker":"Ben Willmott","startTime":1318.135,"endTime":1321.0339999999999,"body":"to ask for like snippets of"},{"speaker":"Ben Willmott","startTime":1321.035,"endTime":1322.694,"body":"feedback throughout your career."},{"speaker":"Ben Willmott","startTime":1323.035,"endTime":1327.464,"body":"Because nothing beats scaring"},{"speaker":"Ben Willmott","startTime":1323.035,"endTime":1327.464,"body":"a few, you know, you don't."},{"speaker":"Ben Willmott","startTime":1327.545,"endTime":1329.695,"body":"I try to think if I ever"},{"speaker":"Ben Willmott","startTime":1327.545,"endTime":1329.695,"body":"seen it in a number once."},{"speaker":"Ben Willmott","startTime":1329.695,"endTime":1331.0249999999999,"body":"In fact, no, I"},{"speaker":"Ben Willmott","startTime":1329.695,"endTime":1331.0249999999999,"body":"did just recently."},{"speaker":"Ben Willmott","startTime":1331.0249999999999,"endTime":1332.345,"body":"That's something that's"},{"speaker":"Ben Willmott","startTime":1331.0249999999999,"endTime":1332.345,"body":"why it's in my head."},{"speaker":"Ben Willmott","startTime":1332.7649999999999,"endTime":1337.135,"body":"On a CV, and it had some many"},{"speaker":"Ben Willmott","startTime":1332.7649999999999,"endTime":1337.135,"body":"testimonials from some people"},{"speaker":"Ben Willmott","startTime":1337.135,"endTime":1339.205,"body":"that they work with, and I"},{"speaker":"Ben Willmott","startTime":1337.135,"endTime":1339.205,"body":"thought that's nice because"},{"speaker":"Ben Willmott","startTime":1339.205,"endTime":1342.645,"body":"it just immediately enhances"},{"speaker":"Ben Willmott","startTime":1339.205,"endTime":1342.645,"body":"how people think about you"},{"speaker":"Ben Willmott","startTime":1342.645,"endTime":1345.225,"body":"because it's real people"},{"speaker":"Ben Willmott","startTime":1342.645,"endTime":1345.225,"body":"talking about this person,"},{"speaker":"Ben Willmott","startTime":1345.225,"endTime":1347.725,"body":"not them just saying what"},{"speaker":"Ben Willmott","startTime":1345.225,"endTime":1347.725,"body":"they do and how they do it."},{"speaker":"Ben Willmott","startTime":1348.105,"endTime":1351.0339999999999,"body":"So think about how you"},{"speaker":"Ben Willmott","startTime":1348.105,"endTime":1351.0339999999999,"body":"can gather feedback over"},{"speaker":"Ben Willmott","startTime":1351.035,"endTime":1353.495,"body":"time, because then you can"},{"speaker":"Ben Willmott","startTime":1351.035,"endTime":1353.495,"body":"learn from that feedback,"},{"speaker":"Ben Willmott","startTime":1353.495,"endTime":1356.605,"body":"obviously, but you can then"},{"speaker":"Ben Willmott","startTime":1353.495,"endTime":1356.605,"body":"utilize it over time as well."},{"speaker":"Ben Willmott","startTime":1356.8799999999999,"endTime":1359.95,"body":"And build up how you approach"},{"speaker":"Ben Willmott","startTime":1356.8799999999999,"endTime":1359.95,"body":"and run your projects as well,"},{"speaker":"Ben Willmott","startTime":1359.96,"endTime":1363.11,"body":"which again, links in to all the"},{"speaker":"Ben Willmott","startTime":1359.96,"endTime":1363.11,"body":"things we've spoken about today."},{"speaker":"Ben Willmott","startTime":1363.3899999999999,"endTime":1367.56,"body":"But the more approaches you can"},{"speaker":"Ben Willmott","startTime":1363.3899999999999,"endTime":1367.56,"body":"build up, the more confidence"},{"speaker":"Ben Willmott","startTime":1367.9189999999999,"endTime":1370.58,"body":"you then put into other"},{"speaker":"Ben Willmott","startTime":1367.9189999999999,"endTime":1370.58,"body":"people about how you work,"},{"speaker":"Ben Willmott","startTime":1370.61,"endTime":1373.8799999999999,"body":"because you get faster when"},{"speaker":"Ben Willmott","startTime":1370.61,"endTime":1373.8799999999999,"body":"you have more approaches to"},{"speaker":"Ben Willmott","startTime":1373.8799999999999,"endTime":1375.92,"body":"do things, you're not starting"},{"speaker":"Ben Willmott","startTime":1373.8799999999999,"endTime":1375.92,"body":"from scratch every time."},{"speaker":"Ben Willmott","startTime":1376.33,"endTime":1380.18,"body":"You might have a kickoff"},{"speaker":"Ben Willmott","startTime":1376.33,"endTime":1380.18,"body":"meeting, things like that."},{"speaker":"Ben Willmott","startTime":1380.58,"endTime":1383.36,"body":"And also think about what"},{"speaker":"Ben Willmott","startTime":1380.58,"endTime":1383.36,"body":"do you do that's a bit"},{"speaker":"Ben Willmott","startTime":1383.37,"endTime":1384.58,"body":"different from everybody else?"},{"speaker":"Ben Willmott","startTime":1385.04,"endTime":1387.12,"body":"Because, again, that's the"},{"speaker":"Ben Willmott","startTime":1385.04,"endTime":1387.12,"body":"sort of thing someone's"},{"speaker":"Ben Willmott","startTime":1387.12,"endTime":1388.45,"body":"going to remember you for."},{"speaker":"Ben Willmott","startTime":1388.86,"endTime":1389.81,"body":"And it could be anything."},{"speaker":"Ben Willmott","startTime":1389.8799999999999,"endTime":1391.0,"body":"It could be an approach."},{"speaker":"Ben Willmott","startTime":1391.25,"endTime":1394.479,"body":"It could be the t shirt you"},{"speaker":"Ben Willmott","startTime":1391.25,"endTime":1394.479,"body":"always wear in a client meeting."},{"speaker":"Ben Willmott","startTime":1394.48,"endTime":1396.2,"body":"I don't know, like the"},{"speaker":"Ben Willmott","startTime":1394.48,"endTime":1396.2,"body":"Tiger Woods thing with the"},{"speaker":"Ben Willmott","startTime":1396.2,"endTime":1397.52,"body":"red top on the final day."},{"speaker":"Ben Willmott","startTime":1397.94,"endTime":1399.93,"body":"Could be that you have a YouTube"},{"speaker":"Ben Willmott","startTime":1397.94,"endTime":1399.93,"body":"channel and you're only 22"},{"speaker":"Ben Willmott","startTime":1400.35,"endTime":1401.92,"body":"years old and you're junior PM."},{"speaker":"Ben Willmott","startTime":1402.16,"endTime":1403.4089999999999,"body":"Could be anything, really."},{"speaker":"Ben Willmott","startTime":1403.6399999999999,"endTime":1405.58,"body":"Yeah, I think personal"},{"speaker":"Ben Willmott","startTime":1403.6399999999999,"endTime":1405.58,"body":"brand is so much more than"},{"speaker":"Ben Willmott","startTime":1405.58,"endTime":1408.47,"body":"just a bit of the visual"},{"speaker":"Ben Willmott","startTime":1405.58,"endTime":1408.47,"body":"stuff that you see online."},{"speaker":"Ben Willmott","startTime":1408.68,"endTime":1410.34,"body":"You need to be consistent"},{"speaker":"Ben Willmott","startTime":1408.68,"endTime":1410.34,"body":"with your messaging"},{"speaker":"Ben Willmott","startTime":1410.34,"endTime":1411.05,"body":"and stuff like that."},{"speaker":"Ben Willmott","startTime":1411.12,"endTime":1413.6499999999999,"body":"It's, it goes much,"},{"speaker":"Ben Willmott","startTime":1411.12,"endTime":1413.6499999999999,"body":"much further than that."},{"speaker":"Galen Low","startTime":1413.95,"endTime":1415.31,"body":"I like the"},{"speaker":"Galen Low","startTime":1413.95,"endTime":1415.31,"body":"memorability piece."},{"speaker":"Galen Low","startTime":1415.31,"endTime":1416.82,"body":"I hadn't really"},{"speaker":"Galen Low","startTime":1415.31,"endTime":1416.82,"body":"thought of it that way."},{"speaker":"Galen Low","startTime":1417.249,"endTime":1419.619,"body":"And I like that you kind of"},{"speaker":"Galen 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are doing"},{"speaker":"Galen Low","startTime":1433.405,"endTime":1436.185,"body":"and achieving high performance"},{"speaker":"Galen Low","startTime":1436.185,"endTime":1438.965,"body":"at each stage of your career,"},{"speaker":"Galen Low","startTime":1436.185,"endTime":1438.965,"body":"not just like having it"},{"speaker":"Galen Low","startTime":1438.995,"endTime":1440.264,"body":"as the final destination."},{"speaker":"Galen Low","startTime":1440.685,"endTime":1443.49,"body":"And I also really do like"},{"speaker":"Galen Low","startTime":1440.685,"endTime":1443.49,"body":"though, that like, Leveraging"},{"speaker":"Galen Low","startTime":1443.5,"endTime":1445.19,"body":"your learnings along the"},{"speaker":"Galen Low","startTime":1443.5,"endTime":1445.19,"body":"way so that you have these"},{"speaker":"Galen Low","startTime":1445.19,"endTime":1449.75,"body":"approaches so that you are a"},{"speaker":"Galen Low","startTime":1445.19,"endTime":1449.75,"body":"more efficient and be like, that"},{"speaker":"Galen Low","startTime":1449.75,"endTime":1451.0,"body":"is part of the brand, right?"},{"speaker":"Galen Low","startTime":1451.0,"endTime":1453.1,"body":"Your way of working is that"},{"speaker":"Galen Low","startTime":1451.0,"endTime":1453.1,"body":"you're sort of building"},{"speaker":"Galen Low","startTime":1453.1,"endTime":1456.089,"body":"project over project learning,"},{"speaker":"Galen Low","startTime":1453.1,"endTime":1456.089,"body":"like accruing knowledge of"},{"speaker":"Galen Low","startTime":1456.089,"endTime":1457.26,"body":"what works and what doesn't."},{"speaker":"Galen Low","startTime":1457.54,"endTime":1458.619,"body":"And then you've got it right."},{"speaker":"Galen Low","startTime":1458.62,"endTime":1462.22,"body":"So that when problems do happen,"},{"speaker":"Galen Low","startTime":1458.62,"endTime":1462.22,"body":"you kind of have more in your"},{"speaker":"Galen Low","startTime":1462.22,"endTime":1466.08,"body":"toolbox than just the one tool"},{"speaker":"Galen Low","startTime":1462.22,"endTime":1466.08,"body":"or just the one textbook and can"},{"speaker":"Galen Low","startTime":1466.08,"endTime":1467.45,"body":"actually put that into practice."},{"speaker":"Galen Low","startTime":1467.87,"endTime":1469.6399999999999,"body":"And of course, you know,"},{"speaker":"Galen Low","startTime":1467.87,"endTime":1469.6399999999999,"body":"like we've been talking"},{"speaker":"Galen Low","startTime":1469.6499999999999,"endTime":1470.47,"body":"about the whole time, right?"},{"speaker":"Galen Low","startTime":1470.47,"endTime":1473.5,"body":"It's like impact on people,"},{"speaker":"Galen Low","startTime":1470.47,"endTime":1473.5,"body":"because if you're already"},{"speaker":"Galen Low","startTime":1473.5,"endTime":1476.229,"body":"exhibiting these traits, then"},{"speaker":"Galen Low","startTime":1473.5,"endTime":1476.229,"body":"you're probably much more likely"},{"speaker":"Galen Low","startTime":1476.229,"endTime":1478.95,"body":"to have people who are going"},{"speaker":"Galen Low","startTime":1476.229,"endTime":1478.95,"body":"to say something nice about you"},{"speaker":"Galen Low","startTime":1478.95,"endTime":1482.379,"body":"for your CV or your LinkedIn,"},{"speaker":"Galen Low","startTime":1478.95,"endTime":1482.379,"body":"or, or even just to your boss."},{"speaker":"Galen Low","startTime":1482.69,"endTime":1486.475,"body":"And those are some of the, the"},{"speaker":"Galen Low","startTime":1482.69,"endTime":1486.475,"body":"sort of messages that people"},{"speaker":"Galen Low","startTime":1486.475,"endTime":1489.615,"body":"need to hear to be like, Oh"},{"speaker":"Galen Low","startTime":1486.475,"endTime":1489.615,"body":"yeah, that's absolutely right."},{"speaker":"Galen Low","startTime":1489.615,"endTime":1492.625,"body":"I do remember now that this"},{"speaker":"Galen Low","startTime":1489.615,"endTime":1492.625,"body":"person is always doing this"},{"speaker":"Galen Low","startTime":1492.625,"endTime":1495.435,"body":"thing correctly, or, you"},{"speaker":"Galen Low","startTime":1492.625,"endTime":1495.435,"body":"know, has a pretty good"},{"speaker":"Galen Low","startTime":1495.435,"endTime":1497.935,"body":"instinct of like how to"},{"speaker":"Galen Low","startTime":1495.435,"endTime":1497.935,"body":"make things keep going."},{"speaker":"Galen Low","startTime":1498.2939999999999,"endTime":1499.264,"body":"I think it's really"},{"speaker":"Galen Low","startTime":1498.2939999999999,"endTime":1499.264,"body":"neat, actually."},{"speaker":"Ben Willmott","startTime":1499.855,"endTime":1501.504,"body":"It's a long"},{"speaker":"Ben Willmott","startTime":1499.855,"endTime":1501.504,"body":"story, but it's a long career"},{"speaker":"Ben Willmott","startTime":1501.504,"endTime":1502.575,"body":"as well over the years."},{"speaker":"Galen Low","startTime":1502.715,"endTime":1503.615,"body":"Well,"},{"speaker":"Galen Low","startTime":1502.715,"endTime":1503.615,"body":"yeah, fair enough."},{"speaker":"Galen Low","startTime":1503.625,"endTime":1504.204,"body":"Fair enough."},{"speaker":"Galen Low","startTime":1504.535,"endTime":1507.115,"body":"I wonder if we now flip the"},{"speaker":"Galen Low","startTime":1504.535,"endTime":1507.115,"body":"lens, actually, maybe over"},{"speaker":"Galen Low","startTime":1507.115,"endTime":1508.715,"body":"to the organization side,"},{"speaker":"Galen Low","startTime":1507.115,"endTime":1508.715,"body":"because, you know, we've"},{"speaker":"Galen Low","startTime":1508.715,"endTime":1510.435,"body":"been talking about these"},{"speaker":"Galen Low","startTime":1508.715,"endTime":1510.435,"body":"traits and they're, they're"},{"speaker":"Galen Low","startTime":1510.435,"endTime":1511.975,"body":"quite individualistic, right?"},{"speaker":"Galen Low","startTime":1511.985,"endTime":1514.504,"body":"There's, there's something"},{"speaker":"Galen 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performing PM."},{"speaker":"Galen Low","startTime":1525.305,"endTime":1526.375,"body":"And they're like, okay."},{"speaker":"Galen Low","startTime":1526.875,"endTime":1529.215,"body":"But I'm wondering, you"},{"speaker":"Galen Low","startTime":1526.875,"endTime":1529.215,"body":"know, they probably have"},{"speaker":"Galen Low","startTime":1529.225,"endTime":1531.875,"body":"project managers working"},{"speaker":"Galen Low","startTime":1529.225,"endTime":1531.875,"body":"in an organization and"},{"speaker":"Galen Low","startTime":1531.885,"endTime":1532.685,"body":"high performance, right?"},{"speaker":"Galen Low","startTime":1532.725,"endTime":1535.414,"body":"As you highlighted earlier,"},{"speaker":"Galen Low","startTime":1532.725,"endTime":1535.414,"body":"can yield better results for"},{"speaker":"Galen Low","startTime":1535.415,"endTime":1538.445,"body":"a project beyond even just"},{"speaker":"Galen Low","startTime":1535.415,"endTime":1538.445,"body":"getting the project done."},{"speaker":"Galen Low","startTime":1538.5149999999999,"endTime":1540.235,"body":"It's like good for"},{"speaker":"Galen Low","startTime":1538.5149999999999,"endTime":1540.235,"body":"business in general."},{"speaker":"Galen Low","startTime":1541.11,"endTime":1543.91,"body":"What can an organization or"},{"speaker":"Galen Low","startTime":1541.11,"endTime":1543.91,"body":"like a people manager do to"},{"speaker":"Galen Low","startTime":1543.92,"endTime":1546.8799999999999,"body":"guide their project management"},{"speaker":"Galen Low","startTime":1543.92,"endTime":1546.8799999999999,"body":"team towards high performance?"},{"speaker":"Galen Low","startTime":1547.17,"endTime":1550.48,"body":"And what are the incentives"},{"speaker":"Galen Low","startTime":1547.17,"endTime":1550.48,"body":"when there isn't really a"},{"speaker":"Galen Low","startTime":1550.48,"endTime":1552.26,"body":"clear ladder to climb as a PM?"},{"speaker":"Galen Low","startTime":1552.26,"endTime":1554.02,"body":"And what I mean"},{"speaker":"Galen Low","startTime":1552.26,"endTime":1554.02,"body":"by that is great."},{"speaker":"Galen Low","startTime":1554.039,"endTime":1556.73,"body":"We want you to be high"},{"speaker":"Galen Low","startTime":1554.039,"endTime":1556.73,"body":"performing, but like, you'll go"},{"speaker":"Galen Low","startTime":1556.73,"endTime":1559.6299999999999,"body":"from project manager to senior"},{"speaker":"Galen Low","startTime":1556.73,"endTime":1559.6299999999999,"body":"project manager and that's"},{"speaker":"Galen Low","startTime":1559.6299999999999,"endTime":1562.02,"body":"basically it, but we still"},{"speaker":"Galen Low","startTime":1559.6299999999999,"endTime":1562.02,"body":"want you to be high performing."},{"speaker":"Galen Low","startTime":1562.03,"endTime":1565.97,"body":"Like how can they cultivate"},{"speaker":"Galen Low","startTime":1562.03,"endTime":1565.97,"body":"high performance and"},{"speaker":"Galen Low","startTime":1566.29,"endTime":1568.45,"body":"how can they, I guess,"},{"speaker":"Galen Low","startTime":1566.29,"endTime":1568.45,"body":"incentivize high performance?"},{"speaker":"Ben Willmott","startTime":1568.69,"endTime":1569.77,"body":"Yeah, I would say."},{"speaker":"Ben Willmott","startTime":1570.125,"endTime":1574.155,"body":"As a sort of a manager of a"},{"speaker":"Ben Willmott","startTime":1570.125,"endTime":1574.155,"body":"team or the line manager or"},{"speaker":"Ben Willmott","startTime":1574.205,"endTime":1577.425,"body":"department head in terms of"},{"speaker":"Ben Willmott","startTime":1574.205,"endTime":1577.425,"body":"what you want from your team"},{"speaker":"Ben Willmott","startTime":1577.5249999999999,"endTime":1580.585,"body":"when it comes to performance,"},{"speaker":"Ben Willmott","startTime":1577.5249999999999,"endTime":1580.585,"body":"you've got to simplify the"},{"speaker":"Ben Willmott","startTime":1580.585,"endTime":1584.164,"body":"expectations as much as you"},{"speaker":"Ben Willmott","startTime":1580.585,"endTime":1584.164,"body":"possibly can, because if you"},{"speaker":"Ben Willmott","startTime":1584.165,"endTime":1588.685,"body":"try and dictate too much about"},{"speaker":"Ben Willmott","startTime":1584.165,"endTime":1588.685,"body":"what you want, then ultimately"},{"speaker":"Ben Willmott","startTime":1588.695,"endTime":1591.035,"body":"it's just you telling them"},{"speaker":"Ben Willmott","startTime":1588.695,"endTime":1591.035,"body":"how you want to work and"},{"speaker":"Ben Willmott","startTime":1591.035,"endTime":1592.065,"body":"this is how you would do it."},{"speaker":"Ben Willmott","startTime":1592.425,"endTime":1595.585,"body":"And an example that I give"},{"speaker":"Ben Willmott","startTime":1592.425,"endTime":1595.585,"body":"is if you're talking about"},{"speaker":"Ben Willmott","startTime":1595.855,"endTime":1597.7749999999999,"body":"how are we going to track"},{"speaker":"Ben Willmott","startTime":1595.855,"endTime":1597.7749999999999,"body":"finances on our project?"},{"speaker":"Ben Willmott","startTime":1598.445,"endTime":1601.485,"body":"Now you could go down some"},{"speaker":"Ben Willmott","startTime":1598.445,"endTime":1601.485,"body":"sort of deep, detailed paths"},{"speaker":"Ben Willmott","startTime":1601.495,"endTime":1604.635,"body":"of tracking and analysis"},{"speaker":"Ben Willmott","startTime":1601.495,"endTime":1604.635,"body":"and all these different"},{"speaker":"Ben Willmott","startTime":1604.645,"endTime":1607.035,"body":"reports and meetings to"},{"speaker":"Ben Willmott","startTime":1604.645,"endTime":1607.035,"body":"talk about this and that."},{"speaker":"Ben Willmott","startTime":1607.475,"endTime":1609.0439999999999,"body":"But if you just break it"},{"speaker":"Ben Willmott","startTime":1607.475,"endTime":1609.0439999999999,"body":"down to say, well, what's"},{"speaker":"Ben Willmott","startTime":1609.0439999999999,"endTime":1611.814,"body":"the most important thing we"},{"speaker":"Ben Willmott","startTime":1609.0439999999999,"endTime":1611.814,"body":"need to know on our project?"},{"speaker":"Ben Willmott","startTime":1612.415,"endTime":1614.0339999999999,"body":"I'm not saying this is the"},{"speaker":"Ben Willmott","startTime":1612.415,"endTime":1614.0339999999999,"body":"only thing you would do."},{"speaker":"Ben Willmott","startTime":1614.165,"endTime":1615.644,"body":"But if you start there and go,"},{"speaker":"Ben Willmott","startTime":1614.165,"endTime":1615.644,"body":"right, we just need to know"},{"speaker":"Ben Willmott","startTime":1615.645,"endTime":1616.8039999999999,"body":"if we're profitable or not."},{"speaker":"Ben Willmott","startTime":1617.064,"endTime":1617.584,"body":"That's it."},{"speaker":"Ben Willmott","startTime":1617.7939999999999,"endTime":1618.905,"body":"Everything else doesn't matter."},{"speaker":"Ben Willmott","startTime":1618.954,"endTime":1621.5249999999999,"body":"Are we making money"},{"speaker":"Ben Willmott","startTime":1618.954,"endTime":1621.5249999999999,"body":"on this project now?"},{"speaker":"Ben Willmott","startTime":1621.564,"endTime":1624.814,"body":"And are we going to make money"},{"speaker":"Ben Willmott","startTime":1621.564,"endTime":1624.814,"body":"based on our forecast, by the"},{"speaker":"Ben Willmott","startTime":1624.824,"endTime":1627.014,"body":"time we finish, based on what"},{"speaker":"Ben Willmott","startTime":1624.824,"endTime":1627.014,"body":"we know, et cetera, et cetera."},{"speaker":"Ben Willmott","startTime":1627.2549999999999,"endTime":1630.585,"body":"And then to say, that's all"},{"speaker":"Ben Willmott","startTime":1627.2549999999999,"endTime":1630.585,"body":"I care about, as long as you"},{"speaker":"Ben Willmott","startTime":1630.585,"endTime":1633.325,"body":"can tell me that information"},{"speaker":"Ben Willmott","startTime":1630.585,"endTime":1633.325,"body":"at pretty much any point of"},{"speaker":"Ben Willmott","startTime":1633.325,"endTime":1636.125,"body":"the project, then we're good,"},{"speaker":"Ben Willmott","startTime":1633.325,"endTime":1636.125,"body":"because we know if it's certain"},{"speaker":"Ben Willmott","startTime":1636.165,"endTime":1638.985,"body":"profitability level, we're"},{"speaker":"Ben Willmott","startTime":1636.165,"endTime":1638.985,"body":"happy if it gets to this point,"},{"speaker":"Ben Willmott","startTime":1639.024,"endTime":1641.605,"body":"we need to do something about"},{"speaker":"Ben Willmott","startTime":1639.024,"endTime":1641.605,"body":"it, we can take actions, but"},{"speaker":"Ben Willmott","startTime":1641.625,"endTime":1645.434,"body":"how you want to present that"},{"speaker":"Ben Willmott","startTime":1641.625,"endTime":1645.434,"body":"and track it is up to you."},{"speaker":"Ben Willmott","startTime":1645.835,"endTime":1648.155,"body":"The date is available"},{"speaker":"Ben Willmott","startTime":1645.835,"endTime":1648.155,"body":"here, except you can create"},{"speaker":"Ben Willmott","startTime":1648.425,"endTime":1649.465,"body":"five page PowerPoint."},{"speaker":"Ben Willmott","startTime":1649.475,"endTime":1651.695,"body":"If you want, you could"},{"speaker":"Ben Willmott","startTime":1649.475,"endTime":1651.695,"body":"do it in an email and"},{"speaker":"Ben Willmott","startTime":1651.695,"endTime":1652.585,"body":"say, we're on track."},{"speaker":"Ben Willmott","startTime":1652.605,"endTime":1653.155,"body":"That's it."},{"speaker":"Ben Willmott","startTime":1653.555,"endTime":1656.205,"body":"But let them find their"},{"speaker":"Ben Willmott","startTime":1653.555,"endTime":1656.205,"body":"ways of doing things,"},{"speaker":"Ben Willmott","startTime":1656.424,"endTime":1658.7749999999999,"body":"their own personalities"},{"speaker":"Ben Willmott","startTime":1656.424,"endTime":1658.7749999999999,"body":"and approaches to come out."},{"speaker":"Ben Willmott","startTime":1659.164,"endTime":1661.615,"body":"And then they're happy because"},{"speaker":"Ben Willmott","startTime":1659.164,"endTime":1661.615,"body":"they're more empowered to"},{"speaker":"Ben Willmott","startTime":1661.615,"endTime":1662.865,"body":"do what they need to do."},{"speaker":"Ben Willmott","startTime":1662.875,"endTime":1664.805,"body":"You're happy because you're"},{"speaker":"Ben Willmott","startTime":1662.875,"endTime":1664.805,"body":"getting the information"},{"speaker":"Ben Willmott","startTime":1664.805,"endTime":1666.885,"body":"you need to get as an"},{"speaker":"Ben Willmott","startTime":1664.805,"endTime":1666.885,"body":"organization point of view."},{"speaker":"Ben Willmott","startTime":1667.235,"endTime":1668.645,"body":"And then you move on"},{"speaker":"Ben Willmott","startTime":1667.235,"endTime":1668.645,"body":"to the next thing."},{"speaker":"Ben Willmott","startTime":1668.645,"endTime":1670.615,"body":"What's the most important"},{"speaker":"Ben Willmott","startTime":1668.645,"endTime":1670.615,"body":"thing on how we want to track?"},{"speaker":"Ben Willmott","startTime":1670.615,"endTime":1671.605,"body":"I don't know."},{"speaker":"Ben Willmott","startTime":1671.845,"endTime":1674.905,"body":"Client happiness or in terms"},{"speaker":"Ben Willmott","startTime":1671.845,"endTime":1674.905,"body":"of how the project is going."},{"speaker":"Ben Willmott","startTime":1674.905,"endTime":1676.084,"body":"It could be absolutely"},{"speaker":"Ben Willmott","startTime":1674.905,"endTime":1676.084,"body":"anything, but just"},{"speaker":"Ben Willmott","startTime":1676.084,"endTime":1677.2649999999999,"body":"don't overcomplicate it."},{"speaker":"Ben Willmott","startTime":1677.2649999999999,"endTime":1679.7939999999999,"body":"Cause I've in the past,"},{"speaker":"Ben Willmott","startTime":1677.2649999999999,"endTime":1679.7939999999999,"body":"try to implement really"},{"speaker":"Ben Willmott","startTime":1679.834,"endTime":1682.2549999999999,"body":"detailed processes and"},{"speaker":"Ben Willmott","startTime":1679.834,"endTime":1682.2549999999999,"body":"delivery methodologies."},{"speaker":"Ben Willmott","startTime":1682.7649999999999,"endTime":1686.184,"body":"And I kind of know what to"},{"speaker":"Ben Willmott","startTime":1682.7649999999999,"endTime":1686.184,"body":"do, but the problem is you"},{"speaker":"Ben Willmott","startTime":1686.214,"endTime":1687.325,"body":"do it and it takes ages."},{"speaker":"Ben Willmott","startTime":1687.325,"endTime":1688.7939999999999,"body":"And then by the time you"},{"speaker":"Ben Willmott","startTime":1687.325,"endTime":1688.7939999999999,"body":"implemented it, it's not"},{"speaker":"Ben Willmott","startTime":1688.7939999999999,"endTime":1689.825,"body":"really, does it make sense?"},{"speaker":"Ben Willmott","startTime":1689.825,"endTime":1691.524,"body":"Or does it, it works for"},{"speaker":"Ben Willmott","startTime":1689.825,"endTime":1691.524,"body":"this project, but not this"},{"speaker":"Ben Willmott","startTime":1691.5439999999999,"endTime":1694.035,"body":"project, but this individual,"},{"speaker":"Ben Willmott","startTime":1691.5439999999999,"endTime":1694.035,"body":"that's not how they work."},{"speaker":"Ben Willmott","startTime":1694.5049999999999,"endTime":1696.5049999999999,"body":"And then it just means that"},{"speaker":"Ben Willmott","startTime":1694.5049999999999,"endTime":1696.5049999999999,"body":"things just don't get done."},{"speaker":"Ben Willmott","startTime":1696.575,"endTime":1698.415,"body":"And everyone's working"},{"speaker":"Ben Willmott","startTime":1696.575,"endTime":1698.415,"body":"differently and got different"},{"speaker":"Ben Willmott","startTime":1698.425,"endTime":1700.955,"body":"goals and expectations on"},{"speaker":"Ben Willmott","startTime":1698.425,"endTime":1700.955,"body":"what success looks like."},{"speaker":"Ben Willmott","startTime":1701.435,"endTime":1704.105,"body":"So just massively"},{"speaker":"Ben Willmott","startTime":1701.435,"endTime":1704.105,"body":"simplify things."},{"speaker":"Ben Willmott","startTime":1704.5149999999999,"endTime":1707.475,"body":"And then you look at sort of the"},{"speaker":"Ben Willmott","startTime":1704.5149999999999,"endTime":1707.475,"body":"flow and the information that"},{"speaker":"Ben Willmott","startTime":1707.645,"endTime":1709.055,"body":"PMs have to be able to do that."},{"speaker":"Ben Willmott","startTime":1709.245,"endTime":1711.615,"body":"And sometimes that's probably"},{"speaker":"Ben Willmott","startTime":1709.245,"endTime":1711.615,"body":"the thing that holds them"},{"speaker":"Ben Willmott","startTime":1711.615,"endTime":1714.075,"body":"back the most is, is that the"},{"speaker":"Ben Willmott","startTime":1711.615,"endTime":1714.075,"body":"tools and the data they have"},{"speaker":"Ben Willmott","startTime":1714.075,"endTime":1716.795,"body":"available, they just can't, they"},{"speaker":"Ben Willmott","startTime":1714.075,"endTime":1716.795,"body":"can't provide that information."},{"speaker":"Ben Willmott","startTime":1716.795,"endTime":1718.385,"body":"So yeah, does that make sense?"},{"speaker":"Galen Low","startTime":1718.455,"endTime":1720.795,"body":"Oh yeah, I love"},{"speaker":"Galen Low","startTime":1718.455,"endTime":1720.795,"body":"the tie back to like, you"},{"speaker":"Galen Low","startTime":1720.795,"endTime":1724.435,"body":"know, this idea of, you know,"},{"speaker":"Galen Low","startTime":1720.795,"endTime":1724.435,"body":"rigidity versus adaptability."},{"speaker":"Galen Low","startTime":1724.73,"endTime":1726.94,"body":"And I've been in that"},{"speaker":"Galen Low","startTime":1724.73,"endTime":1726.94,"body":"situation as well, right?"},{"speaker":"Galen Low","startTime":1726.94,"endTime":1728.24,"body":"Director of client"},{"speaker":"Galen Low","startTime":1726.94,"endTime":1728.24,"body":"services, we're trying"},{"speaker":"Galen Low","startTime":1728.24,"endTime":1730.29,"body":"to unify what our project"},{"speaker":"Galen Low","startTime":1728.24,"endTime":1730.29,"body":"status reports look like."},{"speaker":"Galen Low","startTime":1730.29,"endTime":1732.47,"body":"Everyone has to use the"},{"speaker":"Galen Low","startTime":1730.29,"endTime":1732.47,"body":"same status report, change"},{"speaker":"Galen Low","startTime":1732.47,"endTime":1733.55,"body":"management, push back."},{"speaker":"Galen Low","startTime":1733.56,"endTime":1736.94,"body":"You know, I came to realize"},{"speaker":"Galen Low","startTime":1733.56,"endTime":1736.94,"body":"later, not in that moment,"},{"speaker":"Galen Low","startTime":1737.0,"endTime":1740.42,"body":"but later that like being a"},{"speaker":"Galen Low","startTime":1737.0,"endTime":1740.42,"body":"project manager is quite an"},{"speaker":"Galen Low","startTime":1740.44,"endTime":1742.3,"body":"individualistic creative role."},{"speaker":"Galen Low","startTime":1742.44,"endTime":1746.455,"body":"It was hard to get a team of 12"},{"speaker":"Galen Low","startTime":1742.44,"endTime":1746.455,"body":"to like adopt the same status"},{"speaker":"Galen Low","startTime":1746.455,"endTime":1749.0149999999999,"body":"report because some of them"},{"speaker":"Galen Low","startTime":1746.455,"endTime":1749.0149999999999,"body":"had a status report that like"},{"speaker":"Galen Low","startTime":1749.0149999999999,"endTime":1752.395,"body":"really spoke their language"},{"speaker":"Galen Low","startTime":1749.0149999999999,"endTime":1752.395,"body":"was their brand is sort of the"},{"speaker":"Galen Low","startTime":1752.395,"endTime":1754.055,"body":"way that they approach things."},{"speaker":"Galen Low","startTime":1754.225,"endTime":1756.185,"body":"And then we were trying to"},{"speaker":"Galen Low","startTime":1754.225,"endTime":1756.185,"body":"cram them back into a box"},{"speaker":"Galen Low","startTime":1756.195,"endTime":1759.705,"body":"for the sake of consistency,"},{"speaker":"Galen Low","startTime":1756.195,"endTime":1759.705,"body":"whereas in actual fact, we"},{"speaker":"Galen Low","startTime":1759.705,"endTime":1761.305,"body":"only needed the one metric."},{"speaker":"Galen Low","startTime":1761.445,"endTime":1763.225,"body":"We didn't need everyone to"},{"speaker":"Galen Low","startTime":1761.445,"endTime":1763.225,"body":"use the same status report."},{"speaker":"Galen Low","startTime":1763.225,"endTime":1765.0249999999999,"body":"We needed the one"},{"speaker":"Galen Low","startTime":1763.225,"endTime":1765.0249999999999,"body":"metric to be unified and"},{"speaker":"Galen Low","startTime":1765.035,"endTime":1767.5049999999999,"body":"measured consistently,"},{"speaker":"Galen Low","startTime":1765.035,"endTime":1767.5049999999999,"body":"you know, profitability"},{"speaker":"Galen Low","startTime":1767.675,"endTime":1768.895,"body":"and client satisfaction."},{"speaker":"Galen Low","startTime":1769.205,"endTime":1770.965,"body":"We didn't have to"},{"speaker":"Galen Low","startTime":1769.205,"endTime":1770.965,"body":"prescribe how they work."},{"speaker":"Galen Low","startTime":1771.135,"endTime":1773.7749999999999,"body":"We just needed to say,"},{"speaker":"Galen Low","startTime":1771.135,"endTime":1773.7749999999999,"body":"to your point, okay, as"},{"speaker":"Galen Low","startTime":1773.7749999999999,"endTime":1775.715,"body":"long as we're getting this"},{"speaker":"Galen Low","startTime":1773.7749999999999,"endTime":1775.715,"body":"thing, do whatever, right?"},{"speaker":"Galen Low","startTime":1775.715,"endTime":1778.585,"body":"And like fostering that"},{"speaker":"Galen Low","startTime":1775.715,"endTime":1778.585,"body":"individuality so that"},{"speaker":"Galen Low","startTime":1778.7549999999999,"endTime":1782.165,"body":"you are nurturing project"},{"speaker":"Galen Low","startTime":1778.7549999999999,"endTime":1782.165,"body":"managers that can develop"},{"speaker":"Galen Low","startTime":1782.175,"endTime":1784.795,"body":"those traits that are high"},{"speaker":"Galen Low","startTime":1782.175,"endTime":1784.795,"body":"performing traits, right?"},{"speaker":"Galen Low","startTime":1784.825,"endTime":1786.925,"body":"Like in terms of like the"},{"speaker":"Galen Low","startTime":1784.825,"endTime":1786.925,"body":"relationship building and"},{"speaker":"Galen Low","startTime":1786.925,"endTime":1789.7649999999999,"body":"the sort of adaptability and"},{"speaker":"Galen Low","startTime":1786.925,"endTime":1789.7649999999999,"body":"the opportunities mindset."},{"speaker":"Galen Low","startTime":1789.7749999999999,"endTime":1791.22,"body":"Like, I think that's,"},{"speaker":"Galen Low","startTime":1789.7749999999999,"endTime":1791.22,"body":"you know, Yeah."},{"speaker":"Galen Low","startTime":1791.24,"endTime":1793.8799999999999,"body":"In other words, I came to the"},{"speaker":"Galen Low","startTime":1791.24,"endTime":1793.8799999999999,"body":"same conclusion years later,"},{"speaker":"Galen Low","startTime":1794.12,"endTime":1795.35,"body":"because we did an acquisition."},{"speaker":"Galen Low","startTime":1795.35,"endTime":1797.48,"body":"We acquired another company"},{"speaker":"Galen Low","startTime":1795.35,"endTime":1797.48,"body":"and I opened up their"},{"speaker":"Galen Low","startTime":1797.52,"endTime":1798.3899999999999,"body":"project status reports."},{"speaker":"Galen Low","startTime":1798.3999999999999,"endTime":1800.41,"body":"And I was like, ah, this"},{"speaker":"Galen Low","startTime":1798.3999999999999,"endTime":1800.41,"body":"is like, it's so ugly."},{"speaker":"Galen Low","startTime":1800.41,"endTime":1801.8999999999999,"body":"And like, it's"},{"speaker":"Galen Low","startTime":1800.41,"endTime":1801.8999999999999,"body":"like, it's garbage."},{"speaker":"Galen Low","startTime":1801.8999999999999,"endTime":1803.6399999999999,"body":"And I'm like, okay, we"},{"speaker":"Galen Low","startTime":1801.8999999999999,"endTime":1803.6399999999999,"body":"need to like do this."},{"speaker":"Galen Low","startTime":1803.71,"endTime":1804.3799999999999,"body":"And I'm like, no, wait a minute."},{"speaker":"Galen Low","startTime":1804.3899999999999,"endTime":1805.32,"body":"All the answers are here."},{"speaker":"Galen Low","startTime":1805.48,"endTime":1806.87,"body":"Every answer is right here."},{"speaker":"Galen Low","startTime":1807.11,"endTime":1809.77,"body":"And the worst thing I could do"},{"speaker":"Galen Low","startTime":1807.11,"endTime":1809.77,"body":"right now is probably say, Hey,"},{"speaker":"Galen Low","startTime":1809.96,"endTime":1812.44,"body":"great that we merged now and"},{"speaker":"Galen Low","startTime":1809.96,"endTime":1812.44,"body":"you have to do things my way."},{"speaker":"Galen Low","startTime":1812.97,"endTime":1814.05,"body":"Like, I think that's"},{"speaker":"Galen Low","startTime":1812.97,"endTime":1814.05,"body":"probably the worst"},{"speaker":"Galen Low","startTime":1814.05,"endTime":1814.73,"body":"thing I could have done."},{"speaker":"Galen Low","startTime":1815.04,"endTime":1815.97,"body":"They probably would"},{"speaker":"Galen Low","startTime":1815.04,"endTime":1815.97,"body":"have all quit."},{"speaker":"Galen Low","startTime":1816.33,"endTime":1818.76,"body":"So I feel that, I think"},{"speaker":"Galen Low","startTime":1816.33,"endTime":1818.76,"body":"that's really cool."},{"speaker":"Ben Willmott","startTime":1818.85,"endTime":1820.44,"body":"Yeah, it's"},{"speaker":"Ben Willmott","startTime":1818.85,"endTime":1820.44,"body":"easy said than done though."},{"speaker":"Ben Willmott","startTime":1820.46,"endTime":1823.18,"body":"If you know, massive company"},{"speaker":"Ben Willmott","startTime":1820.46,"endTime":1823.18,"body":"who's got very rigorous"},{"speaker":"Ben Willmott","startTime":1823.19,"endTime":1824.6299999999999,"body":"reporting and things like that."},{"speaker":"Ben Willmott","startTime":1824.82,"endTime":1827.21,"body":"It's tricky, but there's"},{"speaker":"Ben Willmott","startTime":1824.82,"endTime":1827.21,"body":"still, it's still a"},{"speaker":"Ben Willmott","startTime":1827.21,"endTime":1828.55,"body":"good starting point."},{"speaker":"Ben Willmott","startTime":1828.59,"endTime":1830.23,"body":"If you're at least having"},{"speaker":"Ben Willmott","startTime":1828.59,"endTime":1830.23,"body":"a conversation about how"},{"speaker":"Ben Willmott","startTime":1830.23,"endTime":1833.8799999999999,"body":"should we work as a team, as"},{"speaker":"Ben Willmott","startTime":1830.23,"endTime":1833.8799999999999,"body":"project managers, just start"},{"speaker":"Ben Willmott","startTime":1833.8799999999999,"endTime":1835.84,"body":"with something really, really"},{"speaker":"Ben Willmott","startTime":1833.8799999999999,"endTime":1835.84,"body":"simple and just sort of build"},{"speaker":"Ben Willmott","startTime":1835.84,"endTime":1837.1499999999999,"body":"out from there that works."},{"speaker":"Ben Willmott","startTime":1837.1499999999999,"endTime":1839.72,"body":"You can add to it and do a"},{"speaker":"Ben Willmott","startTime":1837.1499999999999,"endTime":1839.72,"body":"bit more, but don't go full"},{"speaker":"Ben Willmott","startTime":1839.72,"endTime":1840.61,"body":"on and just create this."},{"speaker":"Ben Willmott","startTime":1840.985,"endTime":1842.865,"body":"Five page status report that"},{"speaker":"Ben Willmott","startTime":1840.985,"endTime":1842.865,"body":"you need to do every week"},{"speaker":"Ben Willmott","startTime":1842.875,"endTime":1844.045,"body":"because it won't happen."},{"speaker":"Galen Low","startTime":1844.2749999999999,"endTime":1844.645,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":1844.745,"endTime":1845.375,"body":"No one wins."},{"speaker":"Galen Low","startTime":1845.605,"endTime":1847.2749999999999,"body":"I wonder if I"},{"speaker":"Galen Low","startTime":1845.605,"endTime":1847.2749999999999,"body":"could take it into some sort"},{"speaker":"Galen Low","startTime":1847.2749999999999,"endTime":1850.995,"body":"of more challenging, well,"},{"speaker":"Galen Low","startTime":1847.2749999999999,"endTime":1850.995,"body":"maybe juicier areas, I guess,"},{"speaker":"Galen Low","startTime":1850.995,"endTime":1853.445,"body":"in my book, because I've"},{"speaker":"Galen Low","startTime":1850.995,"endTime":1853.445,"body":"worked with a lot of high"},{"speaker":"Galen Low","startTime":1853.445,"endTime":1854.635,"body":"performing project managers."},{"speaker":"Galen Low","startTime":1854.635,"endTime":1855.705,"body":"I've had some on my team."},{"speaker":"Galen Low","startTime":1856.115,"endTime":1859.665,"body":"Some of them are like, it's an"},{"speaker":"Galen Low","startTime":1856.115,"endTime":1859.665,"body":"excellent experience working"},{"speaker":"Galen Low","startTime":1859.665,"endTime":1862.485,"body":"with them, but sometimes it"},{"speaker":"Galen Low","startTime":1859.665,"endTime":1862.485,"body":"begs this question, right?"},{"speaker":"Galen Low","startTime":1862.485,"endTime":1865.675,"body":"Like, could a high performing"},{"speaker":"Galen Low","startTime":1862.485,"endTime":1865.675,"body":"project manager mask some"},{"speaker":"Galen Low","startTime":1865.675,"endTime":1868.2649999999999,"body":"of the symptoms of having a"},{"speaker":"Galen Low","startTime":1865.675,"endTime":1868.2649999999999,"body":"low performing project team?"},{"speaker":"Galen Low","startTime":1868.6,"endTime":1872.1499999999999,"body":"And like, maybe could that"},{"speaker":"Galen Low","startTime":1868.6,"endTime":1872.1499999999999,"body":"happen, like in reverse, like"},{"speaker":"Galen Low","startTime":1872.16,"endTime":1875.17,"body":"vice versa, I'm just kind of"},{"speaker":"Galen Low","startTime":1872.16,"endTime":1875.17,"body":"wanted to explore this notion"},{"speaker":"Galen Low","startTime":1875.17,"endTime":1879.29,"body":"of like, when might, you know,"},{"speaker":"Galen Low","startTime":1875.17,"endTime":1879.29,"body":"high performance become toxic."},{"speaker":"Ben Willmott","startTime":1879.79,"endTime":1883.25,"body":"Yeah, I think"},{"speaker":"Ben Willmott","startTime":1879.79,"endTime":1883.25,"body":"it, it can go both ways for"},{"speaker":"Ben Willmott","startTime":1883.25,"endTime":1886.47,"body":"a certain period of time,"},{"speaker":"Ben Willmott","startTime":1883.25,"endTime":1886.47,"body":"the high performing team"},{"speaker":"Ben Willmott","startTime":1886.83,"endTime":1888.61,"body":"and I'm not a very good"},{"speaker":"Ben Willmott","startTime":1886.83,"endTime":1888.61,"body":"project manager and then the"},{"speaker":"Ben Willmott","startTime":1888.61,"endTime":1889.7,"body":"other way around as well."},{"speaker":"Ben Willmott","startTime":1889.98,"endTime":1891.82,"body":"But it always comes out,"},{"speaker":"Ben Willmott","startTime":1889.98,"endTime":1891.82,"body":"you know, that saying it"},{"speaker":"Ben Willmott","startTime":1891.82,"endTime":1895.29,"body":"always comes out of the"},{"speaker":"Ben Willmott","startTime":1891.82,"endTime":1895.29,"body":"wash at some point that the"},{"speaker":"Ben Willmott","startTime":1895.33,"endTime":1897.6299999999999,"body":"team will get frustrated"},{"speaker":"Ben Willmott","startTime":1895.33,"endTime":1897.6299999999999,"body":"with that project manager."},{"speaker":"Ben Willmott","startTime":1898.03,"endTime":1902.19,"body":"Because if they haven't got the"},{"speaker":"Ben Willmott","startTime":1898.03,"endTime":1902.19,"body":"right behaviors, they're asking"},{"speaker":"Ben Willmott","startTime":1902.19,"endTime":1903.28,"body":"them to do certain things."},{"speaker":"Ben Willmott","startTime":1903.28,"endTime":1905.0,"body":"They're going to hang on a"},{"speaker":"Ben Willmott","startTime":1903.28,"endTime":1905.0,"body":"minute, like the status report."},{"speaker":"Ben Willmott","startTime":1905.0,"endTime":1906.31,"body":"We're talking about"},{"speaker":"Ben Willmott","startTime":1905.0,"endTime":1906.31,"body":"why are we doing this?"},{"speaker":"Ben Willmott","startTime":1906.31,"endTime":1907.22,"body":"There's no value."},{"speaker":"Ben Willmott","startTime":1907.42,"endTime":1908.85,"body":"It's taken up lots of my time."},{"speaker":"Ben Willmott","startTime":1909.26,"endTime":1910.98,"body":"If it's a high performing"},{"speaker":"Ben Willmott","startTime":1909.26,"endTime":1910.98,"body":"team, they're going to be"},{"speaker":"Ben Willmott","startTime":1910.98,"endTime":1912.0,"body":"showing a bit of empathy."},{"speaker":"Ben Willmott","startTime":1912.0,"endTime":1915.0,"body":"There'll be a bit of"},{"speaker":"Ben Willmott","startTime":1912.0,"endTime":1915.0,"body":"kindness, all that good stuff,"},{"speaker":"Ben Willmott","startTime":1915.0,"endTime":1916.5,"body":"but it only goes so far."},{"speaker":"Ben Willmott","startTime":1916.6,"endTime":1919.35,"body":"And that will ultimately"},{"speaker":"Ben Willmott","startTime":1916.6,"endTime":1919.35,"body":"come back to that PM."},{"speaker":"Ben Willmott","startTime":1922.16,"endTime":1925.0,"body":"And I think it goes the other"},{"speaker":"Ben Willmott","startTime":1922.16,"endTime":1925.0,"body":"way as well, probably even, even"},{"speaker":"Ben Willmott","startTime":1925.01,"endTime":1927.98,"body":"harder the other way, because"},{"speaker":"Ben Willmott","startTime":1925.01,"endTime":1927.98,"body":"as I said earlier, without"},{"speaker":"Ben Willmott","startTime":1927.98,"endTime":1930.3999999999999,"body":"your team as a project manager,"},{"speaker":"Ben Willmott","startTime":1927.98,"endTime":1930.3999999999999,"body":"you're really going to struggle."},{"speaker":"Ben Willmott","startTime":1930.3999999999999,"endTime":1932.84,"body":"And if you've got a team who"},{"speaker":"Ben Willmott","startTime":1930.3999999999999,"endTime":1932.84,"body":"aren't experienced enough"},{"speaker":"Ben Willmott","startTime":1932.97,"endTime":1935.35,"body":"or they're not very good at"},{"speaker":"Ben Willmott","startTime":1932.97,"endTime":1935.35,"body":"what they do or whatever the"},{"speaker":"Ben Willmott","startTime":1935.35,"endTime":1938.35,"body":"reasons are, there's only"},{"speaker":"Ben Willmott","startTime":1935.35,"endTime":1938.35,"body":"so, so much a project manager"},{"speaker":"Ben Willmott","startTime":1938.35,"endTime":1940.83,"body":"can do until ultimately if"},{"speaker":"Ben Willmott","startTime":1938.35,"endTime":1940.83,"body":"the work's not getting done,"},{"speaker":"Ben Willmott","startTime":1941.1499999999999,"endTime":1942.02,"body":"then you've got a problem."},{"speaker":"Ben Willmott","startTime":1942.11,"endTime":1944.06,"body":"You might have some great"},{"speaker":"Ben Willmott","startTime":1942.11,"endTime":1944.06,"body":"techniques and approaches"},{"speaker":"Ben Willmott","startTime":1944.06,"endTime":1945.6,"body":"to try and get it out of"},{"speaker":"Ben Willmott","startTime":1944.06,"endTime":1945.6,"body":"them and improve, but if"},{"speaker":"Ben Willmott","startTime":1945.6,"endTime":1947.98,"body":"they're not improving or"},{"speaker":"Ben Willmott","startTime":1945.6,"endTime":1947.98,"body":"they don't want to improve."},{"speaker":"Ben Willmott","startTime":1948.135,"endTime":1949.995,"body":"Then you're going to hit"},{"speaker":"Ben Willmott","startTime":1948.135,"endTime":1949.995,"body":"a wall at some point."},{"speaker":"Ben Willmott","startTime":1950.325,"endTime":1953.465,"body":"So you could mask it for"},{"speaker":"Ben Willmott","startTime":1950.325,"endTime":1953.465,"body":"a little while, how long,"},{"speaker":"Ben Willmott","startTime":1953.485,"endTime":1956.035,"body":"depending on the project, I"},{"speaker":"Ben Willmott","startTime":1953.485,"endTime":1956.035,"body":"guess, and how visible they"},{"speaker":"Ben Willmott","startTime":1956.035,"endTime":1958.035,"body":"are with their stakeholders"},{"speaker":"Ben Willmott","startTime":1956.035,"endTime":1958.035,"body":"and their client teams"},{"speaker":"Ben Willmott","startTime":1958.035,"endTime":1958.805,"body":"and things like that."},{"speaker":"Ben Willmott","startTime":1958.985,"endTime":1960.7549999999999,"body":"But it will come out eventually."},{"speaker":"Galen Low","startTime":1961.0149999999999,"endTime":1963.125,"body":"I like that sort"},{"speaker":"Galen Low","startTime":1961.0149999999999,"endTime":1963.125,"body":"of roles and responsibilities"},{"speaker":"Galen Low","startTime":1963.155,"endTime":1963.865,"body":"collision, right?"},{"speaker":"Galen Low","startTime":1963.915,"endTime":1965.535,"body":"Because I actually,"},{"speaker":"Galen Low","startTime":1963.915,"endTime":1965.535,"body":"I have seen that."},{"speaker":"Galen Low","startTime":1965.535,"endTime":1968.595,"body":"I've seen project managers"},{"speaker":"Galen Low","startTime":1965.535,"endTime":1968.595,"body":"who are packaging their design"},{"speaker":"Galen Low","startTime":1968.595,"endTime":1971.2649999999999,"body":"teams work and creating the"},{"speaker":"Galen Low","startTime":1968.595,"endTime":1971.2649999999999,"body":"presentation to be presented."},{"speaker":"Galen Low","startTime":1971.44,"endTime":1973.92,"body":"You know, because they're like,"},{"speaker":"Galen Low","startTime":1971.44,"endTime":1973.92,"body":"I want it to come out really"},{"speaker":"Galen Low","startTime":1973.92,"endTime":1976.97,"body":"well, maybe to an unhealthy"},{"speaker":"Galen Low","startTime":1973.92,"endTime":1976.97,"body":"level of micromanagement."},{"speaker":"Galen Low","startTime":1977.11,"endTime":1978.83,"body":"And I've also seen the reverse"},{"speaker":"Galen Low","startTime":1977.11,"endTime":1978.83,"body":"where it's kind of like,"},{"speaker":"Galen Low","startTime":1978.97,"endTime":1981.3,"body":"okay, this project manager"},{"speaker":"Galen Low","startTime":1978.97,"endTime":1981.3,"body":"isn't updating the tasks or"},{"speaker":"Galen Low","startTime":1981.3,"endTime":1982.31,"body":"the timelines or anything."},{"speaker":"Galen Low","startTime":1982.31,"endTime":1983.31,"body":"So I'm, I'll do that."},{"speaker":"Galen Low","startTime":1983.49,"endTime":1985.76,"body":"I'll volunteer to like,"},{"speaker":"Galen Low","startTime":1983.49,"endTime":1985.76,"body":"you know, let me fill"},{"speaker":"Galen Low","startTime":1985.76,"endTime":1986.72,"body":"out the status report."},{"speaker":"Galen Low","startTime":1986.84,"endTime":1987.92,"body":"And then you're right."},{"speaker":"Galen Low","startTime":1988.03,"endTime":1990.35,"body":"It does come out in the"},{"speaker":"Galen Low","startTime":1988.03,"endTime":1990.35,"body":"wash and it isn't the goal."},{"speaker":"Galen Low","startTime":1990.36,"endTime":1993.33,"body":"The goal is not to be so high"},{"speaker":"Galen Low","startTime":1990.36,"endTime":1993.33,"body":"performing that you're doing"},{"speaker":"Galen Low","startTime":1993.33,"endTime":1996.02,"body":"somebody else's job to make"},{"speaker":"Galen Low","startTime":1993.33,"endTime":1996.02,"body":"sure everything gets done."},{"speaker":"Galen Low","startTime":1996.02,"endTime":1996.24,"body":"Right."},{"speaker":"Galen Low","startTime":1996.25,"endTime":1999.6499999999999,"body":"That actually falls back"},{"speaker":"Galen Low","startTime":1996.25,"endTime":1999.6499999999999,"body":"into this non adaptability."},{"speaker":"Galen Low","startTime":1999.87,"endTime":2003.16,"body":"It will still come out, but it's"},{"speaker":"Galen Low","startTime":1999.87,"endTime":2003.16,"body":"funny that you mentioned it and"},{"speaker":"Galen Low","startTime":2003.16,"endTime":2006.61,"body":"I've seen it right where you can"},{"speaker":"Galen Low","startTime":2003.16,"endTime":2006.61,"body":"walk down a path without anyone"},{"speaker":"Galen Low","startTime":2006.61,"endTime":2008.07,"body":"noticing that anything's wrong."},{"speaker":"Galen Low","startTime":2008.3,"endTime":2010.83,"body":"Not very far though, but like"},{"speaker":"Galen Low","startTime":2008.3,"endTime":2010.83,"body":"it is possible to kind of"},{"speaker":"Galen Low","startTime":2011.07,"endTime":2014.04,"body":"get high performance wrong"},{"speaker":"Galen Low","startTime":2011.07,"endTime":2014.04,"body":"from both sides, right?"},{"speaker":"Galen Low","startTime":2014.05,"endTime":2015.96,"body":"To be like, yeah, I'm"},{"speaker":"Galen Low","startTime":2014.05,"endTime":2015.96,"body":"a high performing PM."},{"speaker":"Galen Low","startTime":2016.16,"endTime":2018.21,"body":"I just have my project"},{"speaker":"Galen Low","startTime":2016.16,"endTime":2018.21,"body":"team do all my work."},{"speaker":"Ben Willmott","startTime":2018.96,"endTime":2020.78,"body":"Yeah,"},{"speaker":"Ben Willmott","startTime":2018.96,"endTime":2020.78,"body":"it'll come out."},{"speaker":"Ben Willmott","startTime":2020.8,"endTime":2022.8799999999999,"body":"And I remember being quite"},{"speaker":"Ben Willmott","startTime":2020.8,"endTime":2022.8799999999999,"body":"a few conversations with"},{"speaker":"Ben Willmott","startTime":2023.1,"endTime":2025.47,"body":"other capabilities, other"},{"speaker":"Ben Willmott","startTime":2023.1,"endTime":2025.47,"body":"team members, and then"},{"speaker":"Ben Willmott","startTime":2025.47,"endTime":2027.84,"body":"saying something, I'm like,"},{"speaker":"Ben Willmott","startTime":2025.47,"endTime":2027.84,"body":"Oh, why are you doing that?"},{"speaker":"Ben Willmott","startTime":2028.195,"endTime":2029.695,"body":"Oh, why are they"},{"speaker":"Ben Willmott","startTime":2028.195,"endTime":2029.695,"body":"hushies do that?"},{"speaker":"Ben Willmott","startTime":2029.695,"endTime":2031.485,"body":"And like the alarm"},{"speaker":"Ben Willmott","startTime":2029.695,"endTime":2031.485,"body":"bells start going."},{"speaker":"Ben Willmott","startTime":2031.655,"endTime":2033.945,"body":"So yeah, always, it always"},{"speaker":"Ben Willmott","startTime":2031.655,"endTime":2033.945,"body":"comes out at some point."},{"speaker":"Galen Low","startTime":2034.215,"endTime":2034.695,"body":"I love that."},{"speaker":"Galen Low","startTime":2034.855,"endTime":2036.935,"body":"I thought maybe I can"},{"speaker":"Galen Low","startTime":2034.855,"endTime":2036.935,"body":"round out and just circle"},{"speaker":"Galen Low","startTime":2036.945,"endTime":2037.975,"body":"back to where we started."},{"speaker":"Galen Low","startTime":2037.975,"endTime":2040.195,"body":"I asked the question, you"},{"speaker":"Galen Low","startTime":2037.975,"endTime":2040.195,"body":"know, what are the qualities"},{"speaker":"Galen Low","startTime":2040.195,"endTime":2041.095,"body":"of a high performing PM?"},{"speaker":"Galen Low","startTime":2041.095,"endTime":2041.735,"body":"What are the traits?"},{"speaker":"Galen Low","startTime":2041.735,"endTime":2042.725,"body":"What are the behaviors?"},{"speaker":"Galen Low","startTime":2042.925,"endTime":2045.385,"body":"And if I'm not doing"},{"speaker":"Galen Low","startTime":2042.925,"endTime":2045.385,"body":"it, am I a terrible PM?"},{"speaker":"Galen Low","startTime":2045.7,"endTime":2047.58,"body":"I thought I'd actually spin"},{"speaker":"Galen Low","startTime":2045.7,"endTime":2047.58,"body":"it back into, you know, I said"},{"speaker":"Galen Low","startTime":2047.58,"endTime":2050.09,"body":"it in jest, but if I were to"},{"speaker":"Galen Low","startTime":2047.58,"endTime":2050.09,"body":"spin it back into a serious"},{"speaker":"Galen Low","startTime":2050.09,"endTime":2053.4900000000002,"body":"question, like, what if you're"},{"speaker":"Galen Low","startTime":2050.09,"endTime":2053.4900000000002,"body":"someone who's kind of struggling"},{"speaker":"Galen Low","startTime":2053.6,"endTime":2055.63,"body":"throughout your journey"},{"speaker":"Galen Low","startTime":2053.6,"endTime":2055.63,"body":"towards high performance?"},{"speaker":"Galen Low","startTime":2055.64,"endTime":2057.55,"body":"Like, are you dead in the water?"},{"speaker":"Galen Low","startTime":2057.85,"endTime":2060.12,"body":"Does every project manager"},{"speaker":"Galen Low","startTime":2057.85,"endTime":2060.12,"body":"on the team need to be high"},{"speaker":"Galen Low","startTime":2060.12,"endTime":2061.4500000000003,"body":"performing in this day and age?"},{"speaker":"Galen Low","startTime":2061.4500000000003,"endTime":2064.36,"body":"Like, is that an expectation"},{"speaker":"Galen Low","startTime":2061.4500000000003,"endTime":2064.36,"body":"or is there some grace?"},{"speaker":"Galen Low","startTime":2064.38,"endTime":2066.69,"body":"And as long as you're kind"},{"speaker":"Galen Low","startTime":2064.38,"endTime":2066.69,"body":"of moving towards there,"},{"speaker":"Galen Low","startTime":2066.69,"endTime":2068.01,"body":"could that be good enough?"},{"speaker":"Ben Willmott","startTime":2068.23,"endTime":2070.4900000000002,"body":"Well, for"},{"speaker":"Ben Willmott","startTime":2068.23,"endTime":2070.4900000000002,"body":"some people, not everybody"},{"speaker":"Ben Willmott","startTime":2070.5600000000004,"endTime":2072.9,"body":"really wants to push"},{"speaker":"Ben Willmott","startTime":2070.5600000000004,"endTime":2072.9,"body":"themselves and improve."},{"speaker":"Ben Willmott","startTime":2073.3050000000003,"endTime":2073.985,"body":"And that's fine."},{"speaker":"Ben Willmott","startTime":2074.0350000000003,"endTime":2076.6150000000002,"body":"You know, if you want to just"},{"speaker":"Ben Willmott","startTime":2074.0350000000003,"endTime":2076.6150000000002,"body":"stick along, do your job,"},{"speaker":"Ben Willmott","startTime":2077.1850000000004,"endTime":2080.8650000000002,"body":"and you're happy with that,"},{"speaker":"Ben Willmott","startTime":2077.1850000000004,"endTime":2080.8650000000002,"body":"and, you know, your company"},{"speaker":"Ben Willmott","startTime":2080.8650000000002,"endTime":2083.2650000000003,"body":"and your project works okay"},{"speaker":"Ben Willmott","startTime":2080.8650000000002,"endTime":2083.2650000000003,"body":"because of that, then fine."},{"speaker":"Ben Willmott","startTime":2083.3050000000003,"endTime":2085.925,"body":"You know, you don't have to"},{"speaker":"Ben Willmott","startTime":2083.3050000000003,"endTime":2085.925,"body":"be doing all of these things."},{"speaker":"Ben Willmott","startTime":2087.005,"endTime":2089.025,"body":"If you want to improve"},{"speaker":"Ben Willmott","startTime":2087.005,"endTime":2089.025,"body":"and progress in your"},{"speaker":"Ben Willmott","startTime":2089.025,"endTime":2091.525,"body":"career, then you've always"},{"speaker":"Ben Willmott","startTime":2089.025,"endTime":2091.525,"body":"got to be looking back."},{"speaker":"Ben Willmott","startTime":2091.7850000000003,"endTime":2094.875,"body":"How can I improve as"},{"speaker":"Ben Willmott","startTime":2091.7850000000003,"endTime":2094.875,"body":"a project manager?"},{"speaker":"Ben Willmott","startTime":2095.315,"endTime":2098.2850000000003,"body":"And as I said at the start,"},{"speaker":"Ben Willmott","startTime":2095.315,"endTime":2098.2850000000003,"body":"I've described quite a few"},{"speaker":"Ben Willmott","startTime":2098.2850000000003,"endTime":2099.9350000000004,"body":"different things across"},{"speaker":"Ben Willmott","startTime":2098.2850000000003,"endTime":2099.9350000000004,"body":"those different traits."},{"speaker":"Ben Willmott","startTime":2099.9350000000004,"endTime":2102.5750000000003,"body":"And I'm not saying, right, just"},{"speaker":"Ben Willmott","startTime":2099.9350000000004,"endTime":2102.5750000000003,"body":"focus on all of these right"},{"speaker":"Ben Willmott","startTime":2102.5750000000003,"endTime":2103.9350000000004,"body":"now, all together tomorrow."},{"speaker":"Ben Willmott","startTime":2104.235,"endTime":2104.9950000000003,"body":"This takes time."},{"speaker":"Ben Willmott","startTime":2104.9950000000003,"endTime":2107.275,"body":"You build up, you think, well,"},{"speaker":"Ben Willmott","startTime":2104.9950000000003,"endTime":2107.275,"body":"where do I need to focus?"},{"speaker":"Ben Willmott","startTime":2107.5550000000003,"endTime":2108.9950000000003,"body":"It's the communications."},{"speaker":"Ben Willmott","startTime":2109.0950000000003,"endTime":2111.235,"body":"That's, I think, looking at"},{"speaker":"Ben Willmott","startTime":2109.0950000000003,"endTime":2111.235,"body":"the issues that I've got."},{"speaker":"Ben Willmott","startTime":2111.585,"endTime":2112.8650000000002,"body":"And that's a good"},{"speaker":"Ben Willmott","startTime":2111.585,"endTime":2112.8650000000002,"body":"place to start."},{"speaker":"Ben Willmott","startTime":2112.8650000000002,"endTime":2114.655,"body":"Look back at the issues"},{"speaker":"Ben Willmott","startTime":2112.8650000000002,"endTime":2114.655,"body":"you had on a project"},{"speaker":"Ben Willmott","startTime":2114.7250000000004,"endTime":2115.5750000000003,"body":"and go, well, where."},{"speaker":"Ben Willmott","startTime":2115.9300000000003,"endTime":2117.17,"body":"What's the root cause of that?"},{"speaker":"Ben Willmott","startTime":2117.1800000000003,"endTime":2120.17,"body":"Was it the communication"},{"speaker":"Ben Willmott","startTime":2117.1800000000003,"endTime":2120.17,"body":"aspect of it, or did I not"},{"speaker":"Ben Willmott","startTime":2120.1800000000003,"endTime":2122.65,"body":"listen when that individual"},{"speaker":"Ben Willmott","startTime":2120.1800000000003,"endTime":2122.65,"body":"was telling me this?"},{"speaker":"Ben Willmott","startTime":2122.76,"endTime":2125.3700000000003,"body":"So try and find where the"},{"speaker":"Ben Willmott","startTime":2122.76,"endTime":2125.3700000000003,"body":"root causes are, those issues,"},{"speaker":"Ben Willmott","startTime":2125.4,"endTime":2128.0400000000004,"body":"and then start to think about"},{"speaker":"Ben Willmott","startTime":2125.4,"endTime":2128.0400000000004,"body":"what could I do to improve."},{"speaker":"Ben Willmott","startTime":2128.7450000000003,"endTime":2130.355,"body":"It isn't about getting"},{"speaker":"Ben Willmott","startTime":2128.7450000000003,"endTime":2130.355,"body":"from the start to the"},{"speaker":"Ben Willmott","startTime":2130.355,"endTime":2132.125,"body":"finish in a few days."},{"speaker":"Ben Willmott","startTime":2132.195,"endTime":2135.235,"body":"It really is a continuous"},{"speaker":"Ben Willmott","startTime":2132.195,"endTime":2135.235,"body":"process of always"},{"speaker":"Ben Willmott","startTime":2135.235,"endTime":2137.5150000000003,"body":"improving, like all of"},{"speaker":"Ben Willmott","startTime":2135.235,"endTime":2137.5150000000003,"body":"these things as well."},{"speaker":"Ben Willmott","startTime":2137.5150000000003,"endTime":2139.9550000000004,"body":"I'm always looking at"},{"speaker":"Ben Willmott","startTime":2137.5150000000003,"endTime":2139.9550000000004,"body":"different ways to improve"},{"speaker":"Ben Willmott","startTime":2139.9550000000004,"endTime":2143.9150000000004,"body":"myself because it'd be a bit"},{"speaker":"Ben Willmott","startTime":2139.9550000000004,"endTime":2143.9150000000004,"body":"boring otherwise, personally,"},{"speaker":"Ben Willmott","startTime":2143.9150000000004,"endTime":2146.755,"body":"if I just stuck doing the"},{"speaker":"Ben Willmott","startTime":2143.9150000000004,"endTime":2146.755,"body":"same thing all the time."},{"speaker":"Ben Willmott","startTime":2147.105,"endTime":2147.3650000000002,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":2147.3650000000002,"endTime":2147.9350000000004,"body":"It's up to you."},{"speaker":"Ben Willmott","startTime":2147.945,"endTime":2150.2050000000004,"body":"If you're happy and"},{"speaker":"Ben Willmott","startTime":2147.945,"endTime":2150.2050000000004,"body":"you're performing okay,"},{"speaker":"Ben Willmott","startTime":2150.2050000000004,"endTime":2151.2850000000003,"body":"and there's no problems."},{"speaker":"Ben Willmott","startTime":2151.655,"endTime":2154.065,"body":"And your client is happy"},{"speaker":"Ben Willmott","startTime":2151.655,"endTime":2154.065,"body":"with you, whatever it"},{"speaker":"Ben Willmott","startTime":2154.065,"endTime":2155.125,"body":"might be, then fine."},{"speaker":"Ben Willmott","startTime":2155.355,"endTime":2159.0350000000003,"body":"But I feel that these types"},{"speaker":"Ben Willmott","startTime":2155.355,"endTime":2159.0350000000003,"body":"of behaviors, if you work"},{"speaker":"Ben Willmott","startTime":2159.0350000000003,"endTime":2161.3050000000003,"body":"on and improve on them,"},{"speaker":"Ben Willmott","startTime":2159.0350000000003,"endTime":2161.3050000000003,"body":"it also gives you more"},{"speaker":"Ben Willmott","startTime":2161.335,"endTime":2163.7050000000004,"body":"opportunities as you progress."},{"speaker":"Ben Willmott","startTime":2163.8650000000002,"endTime":2165.775,"body":"And it might not even be"},{"speaker":"Ben Willmott","startTime":2163.8650000000002,"endTime":2165.775,"body":"in project management,"},{"speaker":"Ben Willmott","startTime":2165.795,"endTime":2168.0950000000003,"body":"because if you've got"},{"speaker":"Ben Willmott","startTime":2165.795,"endTime":2168.0950000000003,"body":"good relationships, good"},{"speaker":"Ben Willmott","startTime":2168.0950000000003,"endTime":2171.0350000000003,"body":"communication, it just means"},{"speaker":"Ben Willmott","startTime":2168.0950000000003,"endTime":2171.0350000000003,"body":"you're in front of more people."},{"speaker":"Ben Willmott","startTime":2171.235,"endTime":2174.045,"body":"More people know you, you're"},{"speaker":"Ben Willmott","startTime":2171.235,"endTime":2174.045,"body":"renowned for more things."},{"speaker":"Ben Willmott","startTime":2174.0550000000003,"endTime":2177.425,"body":"So people are more likely to"},{"speaker":"Ben Willmott","startTime":2174.0550000000003,"endTime":2177.425,"body":"go, Oh, Galen, yeah, actually,"},{"speaker":"Ben Willmott","startTime":2177.425,"endTime":2178.0750000000003,"body":"you might be good at that."},{"speaker":"Ben Willmott","startTime":2178.125,"endTime":2179.675,"body":"You should speak to, you"},{"speaker":"Ben Willmott","startTime":2178.125,"endTime":2179.675,"body":"know, just because they're"},{"speaker":"Ben Willmott","startTime":2179.675,"endTime":2181.2650000000003,"body":"aware of you going back"},{"speaker":"Ben Willmott","startTime":2179.675,"endTime":2181.2650000000003,"body":"to the branding for you."},{"speaker":"Ben Willmott","startTime":2181.945,"endTime":2183.775,"body":"But it all depends on"},{"speaker":"Ben Willmott","startTime":2181.945,"endTime":2183.775,"body":"personal preference,"},{"speaker":"Ben Willmott","startTime":2183.775,"endTime":2184.7250000000004,"body":"ultimately, at the day."},{"speaker":"Galen Low","startTime":2184.9950000000003,"endTime":2185.565,"body":"No, that's fair."},{"speaker":"Galen Low","startTime":2185.5750000000003,"endTime":2187.195,"body":"And I like that lens"},{"speaker":"Galen Low","startTime":2185.5750000000003,"endTime":2187.195,"body":"on growth, right?"},{"speaker":"Galen Low","startTime":2187.195,"endTime":2188.855,"body":"In terms of career"},{"speaker":"Galen Low","startTime":2187.195,"endTime":2188.855,"body":"growth and opportunities."},{"speaker":"Galen Low","startTime":2188.855,"endTime":2192.965,"body":"And if, even if you weren't"},{"speaker":"Galen Low","startTime":2188.855,"endTime":2192.965,"body":"planning to sort of climb"},{"speaker":"Galen Low","startTime":2192.965,"endTime":2194.9750000000004,"body":"the ladder or, you know,"},{"speaker":"Galen Low","startTime":2192.965,"endTime":2194.9750000000004,"body":"whatever the, whatever the"},{"speaker":"Galen Low","startTime":2194.9750000000004,"endTime":2197.525,"body":"term is, and just wanted to"},{"speaker":"Galen Low","startTime":2194.9750000000004,"endTime":2197.525,"body":"stay put as a project manager."},{"speaker":"Galen Low","startTime":2197.545,"endTime":2199.4150000000004,"body":"I like your point about the fact"},{"speaker":"Galen Low","startTime":2197.545,"endTime":2199.4150000000004,"body":"that, yeah, you still want it"},{"speaker":"Galen Low","startTime":2199.4150000000004,"endTime":2201.545,"body":"to be kind of, it gives you,"},{"speaker":"Galen Low","startTime":2199.4150000000004,"endTime":2201.545,"body":"it keeps it exciting, right?"},{"speaker":"Galen Low","startTime":2201.545,"endTime":2202.395,"body":"It gives you something to do."},{"speaker":"Galen Low","startTime":2202.7650000000003,"endTime":2204.945,"body":"If neither, probably"},{"speaker":"Galen Low","startTime":2202.7650000000003,"endTime":2204.945,"body":"fine too, right?"},{"speaker":"Galen Low","startTime":2204.985,"endTime":2206.7850000000003,"body":"Delivering projects, all good."},{"speaker":"Galen Low","startTime":2206.9950000000003,"endTime":2210.025,"body":"But I think like, that's like"},{"speaker":"Galen Low","startTime":2206.9950000000003,"endTime":2210.025,"body":"just gosh, what a great way to"},{"speaker":"Galen Low","startTime":2210.025,"endTime":2211.445,"body":"sort of tie it up with a ribbon."},{"speaker":"Galen Low","startTime":2211.7850000000003,"endTime":2215.675,"body":"These traits are not"},{"speaker":"Galen Low","startTime":2211.7850000000003,"endTime":2215.675,"body":"specific to project managers."},{"speaker":"Galen Low","startTime":2215.7050000000004,"endTime":2218.395,"body":"You're not trying to become the"},{"speaker":"Galen Low","startTime":2215.7050000000004,"endTime":2218.395,"body":"highest performing status report"},{"speaker":"Galen Low","startTime":2218.395,"endTime":2222.025,"body":"machine or like the highest"},{"speaker":"Galen Low","startTime":2218.395,"endTime":2222.025,"body":"performing Gantt chart maker, or"},{"speaker":"Galen Low","startTime":2222.2850000000003,"endTime":2225.7650000000003,"body":"you're starting to develop and"},{"speaker":"Galen Low","startTime":2222.2850000000003,"endTime":2225.7650000000003,"body":"give yourself, you know, pave"},{"speaker":"Galen Low","startTime":2225.7650000000003,"endTime":2229.425,"body":"the path towards like being a"},{"speaker":"Galen Low","startTime":2225.7650000000003,"endTime":2229.425,"body":"high performing professional."},{"speaker":"Galen Low","startTime":2229.8100000000004,"endTime":2231.65,"body":"And arguably, you know, as"},{"speaker":"Galen Low","startTime":2229.8100000000004,"endTime":2231.65,"body":"you said at the beginning,"},{"speaker":"Galen Low","startTime":2231.65,"endTime":2233.73,"body":"like just kind of a good"},{"speaker":"Galen Low","startTime":2231.65,"endTime":2233.73,"body":"human being, I guess, right?"},{"speaker":"Galen Low","startTime":2233.76,"endTime":2236.1000000000004,"body":"Like you're being empathetic,"},{"speaker":"Galen Low","startTime":2233.76,"endTime":2236.1000000000004,"body":"you're being adaptable,"},{"speaker":"Galen Low","startTime":2236.1000000000004,"endTime":2237.17,"body":"you're helping solve problems."},{"speaker":"Galen Low","startTime":2237.17,"endTime":2240.53,"body":"You're, you know, you're working"},{"speaker":"Galen Low","startTime":2237.17,"endTime":2240.53,"body":"together with other humans"},{"speaker":"Galen Low","startTime":2240.86,"endTime":2244.27,"body":"to try and achieve a goal and"},{"speaker":"Galen Low","startTime":2240.86,"endTime":2244.27,"body":"then hopefully get a chance"},{"speaker":"Galen Low","startTime":2244.27,"endTime":2245.4,"body":"to do it again the next time."},{"speaker":"Galen Low","startTime":2245.7900000000004,"endTime":2248.98,"body":"And that can take you pretty"},{"speaker":"Galen Low","startTime":2245.7900000000004,"endTime":2248.98,"body":"much anywhere, whether you stay"},{"speaker":"Galen Low","startTime":2248.98,"endTime":2252.9,"body":"in project management or you"},{"speaker":"Galen Low","startTime":2248.98,"endTime":2252.9,"body":"could go almost anywhere else."},{"speaker":"Galen Low","startTime":2253.09,"endTime":2255.03,"body":"And all of those things"},{"speaker":"Galen Low","startTime":2253.09,"endTime":2255.03,"body":"will still be high"},{"speaker":"Galen Low","startTime":2255.03,"endTime":2257.78,"body":"performing traits in some"},{"speaker":"Galen Low","startTime":2255.03,"endTime":2257.78,"body":"other craft or profession."},{"speaker":"Ben Willmott","startTime":2258.0600000000004,"endTime":2260.17,"body":"Yeah, ultimately"},{"speaker":"Ben Willmott","startTime":2258.0600000000004,"endTime":2260.17,"body":"a lot of life skills in there"},{"speaker":"Ben Willmott","startTime":2260.61,"endTime":2262.76,"body":"and you never know when that"},{"speaker":"Ben Willmott","startTime":2260.61,"endTime":2262.76,"body":"opportunity is coming your way."},{"speaker":"Ben Willmott","startTime":2262.84,"endTime":2264.01,"body":"Literally could be tomorrow."},{"speaker":"Ben Willmott","startTime":2264.02,"endTime":2266.01,"body":"Someone comes to you with"},{"speaker":"Ben Willmott","startTime":2264.02,"endTime":2266.01,"body":"something or you see something"},{"speaker":"Ben Willmott","startTime":2266.26,"endTime":2269.4700000000003,"body":"and if you're ready for it,"},{"speaker":"Ben Willmott","startTime":2266.26,"endTime":2269.4700000000003,"body":"and I find quite often a"},{"speaker":"Ben Willmott","startTime":2269.4700000000003,"endTime":2271.6800000000003,"body":"lot of project managers will"},{"speaker":"Ben Willmott","startTime":2269.4700000000003,"endTime":2271.6800000000003,"body":"look at job descriptions and"},{"speaker":"Ben Willmott","startTime":2271.69,"endTime":2273.76,"body":"other companies and go, I"},{"speaker":"Ben Willmott","startTime":2271.69,"endTime":2273.76,"body":"don't think I could do that."},{"speaker":"Ben Willmott","startTime":2274.0150000000003,"endTime":2276.195,"body":"Because they haven't got the"},{"speaker":"Ben Willmott","startTime":2274.0150000000003,"endTime":2276.195,"body":"confidence in themselves."},{"speaker":"Ben Willmott","startTime":2276.355,"endTime":2279.2650000000003,"body":"But you know, if you're always"},{"speaker":"Ben Willmott","startTime":2276.355,"endTime":2279.2650000000003,"body":"striving to improve, then you"},{"speaker":"Ben Willmott","startTime":2279.2650000000003,"endTime":2281.895,"body":"recognize not, not everything"},{"speaker":"Ben Willmott","startTime":2279.2650000000003,"endTime":2281.895,"body":"is your own responsibility."},{"speaker":"Ben Willmott","startTime":2282.0950000000003,"endTime":2285.3250000000003,"body":"You can't change everything,"},{"speaker":"Ben Willmott","startTime":2282.0950000000003,"endTime":2285.3250000000003,"body":"but you can always improve"},{"speaker":"Ben Willmott","startTime":2285.4750000000004,"endTime":2288.565,"body":"everything just a little bit,"},{"speaker":"Ben Willmott","startTime":2285.4750000000004,"endTime":2288.565,"body":"no matter what's going on."},{"speaker":"Ben Willmott","startTime":2288.7850000000003,"endTime":2290.155,"body":"And then that helps"},{"speaker":"Ben Willmott","startTime":2288.7850000000003,"endTime":2290.155,"body":"with your confidence."},{"speaker":"Ben Willmott","startTime":2290.155,"endTime":2292.0350000000003,"body":"Then when you do look at"},{"speaker":"Ben Willmott","startTime":2290.155,"endTime":2292.0350000000003,"body":"that other job, potentially,"},{"speaker":"Ben Willmott","startTime":2292.0950000000003,"endTime":2293.905,"body":"then you go, actually, I"},{"speaker":"Ben Willmott","startTime":2292.0950000000003,"endTime":2293.905,"body":"probably could do that."},{"speaker":"Ben Willmott","startTime":2294.155,"endTime":2295.625,"body":"Because you're in a"},{"speaker":"Ben Willmott","startTime":2294.155,"endTime":2295.625,"body":"better mental state"},{"speaker":"Ben Willmott","startTime":2295.625,"endTime":2296.2250000000004,"body":"when you look at it."},{"speaker":"Galen Low","startTime":2296.3650000000002,"endTime":2296.7850000000003,"body":"Boom."},{"speaker":"Galen Low","startTime":2296.905,"endTime":2297.4150000000004,"body":"Love that."},{"speaker":"Galen Low","startTime":2297.605,"endTime":2299.7650000000003,"body":"Honestly, maybe a good place"},{"speaker":"Galen Low","startTime":2297.605,"endTime":2299.7650000000003,"body":"to leave it right there."},{"speaker":"Ben Willmott","startTime":2300.09,"endTime":2300.3900000000003,"body":"Yeah."},{"speaker":"Ben Willmott","startTime":2300.51,"endTime":2300.92,"body":"Nice."},{"speaker":"Galen Low","startTime":2301.05,"endTime":2301.61,"body":"That was great."},{"speaker":"Galen Low","startTime":2301.8300000000004,"endTime":2302.25,"body":"Awesome."},{"speaker":"Galen Low","startTime":2302.4900000000002,"endTime":2304.6400000000003,"body":"Ben, thank you so much for"},{"speaker":"Galen Low","startTime":2302.4900000000002,"endTime":2304.6400000000003,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":2304.6400000000003,"endTime":2305.84,"body":"This has been loads of fun."},{"speaker":"Ben Willmott","startTime":2306.1000000000004,"endTime":2307.0600000000004,"body":"Yeah,"},{"speaker":"Ben Willmott","startTime":2306.1000000000004,"endTime":2307.0600000000004,"body":"I really enjoyed it."},{"speaker":"Ben Willmott","startTime":2307.09,"endTime":2307.6200000000003,"body":"Thank you."},{"speaker":"Ben Willmott","startTime":2307.7000000000003,"endTime":2308.8300000000004,"body":"Really good conversation."},{"speaker":"Ben Willmott","startTime":2308.98,"endTime":2310.6800000000003,"body":"I'm sure we could keep"},{"speaker":"Ben Willmott","startTime":2308.98,"endTime":2310.6800000000003,"body":"going as well, but I think"},{"speaker":"Ben Willmott","startTime":2310.6800000000003,"endTime":2311.52,"body":"that's enough for everyone."},{"speaker":"Galen Low","startTime":2311.9500000000003,"endTime":2312.2000000000003,"body":"Yeah."},{"speaker":"Galen Low","startTime":2312.76,"endTime":2313.4100000000003,"body":"We'll have you back."},{"speaker":"Galen Low","startTime":2313.4300000000003,"endTime":2314.19,"body":"We'll have you back."},{"speaker":"Galen Low","startTime":2316.34,"endTime":2318.0600000000004,"body":"All right folks,"},{"speaker":"Galen Low","startTime":2316.34,"endTime":2318.0600000000004,"body":"there you have it."},{"speaker":"Galen Low","startTime":2318.28,"endTime":2320.25,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2318.28,"endTime":2320.25,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2320.25,"endTime":2322.5800000000004,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":2320.25,"endTime":2322.5800000000004,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2322.84,"endTime":2323.8,"body":"come join our collective!"},{"speaker":"Galen Low","startTime":2324.23,"endTime":2327.77,"body":"Head on over to"},{"speaker":"Galen Low","startTime":2324.23,"endTime":2327.77,"body":"thedigitalprojectmanager.com/membership"},{"speaker":"Galen Low","startTime":2327.82,"endTime":2328.3700000000003,"body":"to learn more."},{"speaker":"Galen Low","startTime":2328.75,"endTime":2330.84,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2328.75,"endTime":2330.84,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2330.84,"endTime":2333.7200000000003,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2330.84,"endTime":2333.7200000000003,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2334.32,"endTime":2336.405,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2334.32,"endTime":2336.405,"body":"thanks for listening."}]}