{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.43,"endTime":23.900000000000002,"body":"You have"},{"speaker":"Galen Low","startTime":22.43,"endTime":23.900000000000002,"body":"a new job title!"},{"speaker":"Galen Low","startTime":24.289,"endTime":25.25,"body":"Congratulations."},{"speaker":"Galen Low","startTime":25.64,"endTime":27.950000000000003,"body":"You also still have"},{"speaker":"Galen Low","startTime":25.64,"endTime":27.950000000000003,"body":"your old job title."},{"speaker":"Galen Low","startTime":28.43,"endTime":31.07,"body":"And your team is half the"},{"speaker":"Galen Low","startTime":28.43,"endTime":31.07,"body":"size it was last week."},{"speaker":"Galen Low","startTime":31.340000000000003,"endTime":33.89,"body":"And you're being told the"},{"speaker":"Galen Low","startTime":31.340000000000003,"endTime":33.89,"body":"business model is shifting to"},{"speaker":"Galen Low","startTime":33.89,"endTime":35.18,"body":"meet the demands of the market."},{"speaker":"Galen Low","startTime":35.510000000000005,"endTime":37.49,"body":"And you're starting to worry."},{"speaker":"Galen Low","startTime":38.39,"endTime":40.13,"body":"Disruption is a fickle beast."},{"speaker":"Galen Low","startTime":40.67,"endTime":43.31,"body":"On the one hand, it"},{"speaker":"Galen Low","startTime":40.67,"endTime":43.31,"body":"is destabilizing and"},{"speaker":"Galen Low","startTime":43.400000000000006,"endTime":44.18,"body":"pretty stressful."},{"speaker":"Galen Low","startTime":44.63,"endTime":47.84,"body":"But on the other hand, it can"},{"speaker":"Galen Low","startTime":44.63,"endTime":47.84,"body":"create opportunities as business"},{"speaker":"Galen Low","startTime":47.84,"endTime":49.7,"body":"models evolve in response."},{"speaker":"Galen Low","startTime":50.254000000000005,"endTime":52.295,"body":"This is exactly what's"},{"speaker":"Galen Low","startTime":50.254000000000005,"endTime":52.295,"body":"happening in the 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with"},{"speaker":"Galen Low","startTime":86.405,"endTime":88.865,"body":"The Digital Project Manager."},{"speaker":"Galen Low","startTime":89.105,"endTime":91.775,"body":"We are a community of digital"},{"speaker":"Galen Low","startTime":89.105,"endTime":91.775,"body":"professionals on a mission"},{"speaker":"Galen Low","startTime":91.825,"endTime":94.075,"body":"to help each other get"},{"speaker":"Galen Low","startTime":91.825,"endTime":94.075,"body":"skilled, get confident, and"},{"speaker":"Galen Low","startTime":94.075,"endTime":96.565,"body":"get connected so that we can"},{"speaker":"Galen Low","startTime":94.075,"endTime":96.565,"body":"amplify the value of project"},{"speaker":"Galen Low","startTime":96.565,"endTime":98.215,"body":"management in a digital world."},{"speaker":"Galen Low","startTime":98.635,"endTime":100.405,"body":"If you wanna hear more"},{"speaker":"Galen Low","startTime":98.635,"endTime":100.405,"body":"about that, head on over"},{"speaker":"Galen Low","startTime":100.405,"endTime":103.355,"body":"to thedpm.com/membership."},{"speaker":"Galen Low","startTime":103.375,"endTime":105.565,"body":"And if you're into"},{"speaker":"Galen Low","startTime":103.375,"endTime":105.565,"body":"future-looking conversations"},{"speaker":"Galen Low","startTime":105.565,"endTime":108.385,"body":"and practical insights around"},{"speaker":"Galen Low","startTime":105.565,"endTime":108.385,"body":"digital project leadership,"},{"speaker":"Galen Low","startTime":108.415,"endTime":110.965,"body":"consider subscribing to this"},{"speaker":"Galen Low","startTime":108.415,"endTime":110.965,"body":"show for weekly episodes."},{"speaker":"Galen Low","startTime":111.485,"endTime":116.194,"body":"Alright, today we are talking"},{"speaker":"Galen Low","startTime":111.485,"endTime":116.194,"body":"about changing agency operating"},{"speaker":"Galen Low","startTime":116.194,"endTime":119.135,"body":"models and how project"},{"speaker":"Galen Low","startTime":116.194,"endTime":119.135,"body":"managers can help their teams"},{"speaker":"Galen Low","startTime":119.345,"endTime":123.425,"body":"and themselves survive and"},{"speaker":"Galen Low","startTime":119.345,"endTime":123.425,"body":"thrive as the floor tiles"},{"speaker":"Galen Low","startTime":123.425,"endTime":124.925,"body":"shift underneath their feet."},{"speaker":"Galen Low","startTime":125.345,"endTime":128.595,"body":"With me today is Harv Nagra"},{"speaker":"Galen Low","startTime":125.345,"endTime":128.595,"body":"— agency operations specialist,"},{"speaker":"Galen Low","startTime":128.615,"endTime":131.88400000000001,"body":"Head of Brand Communications"},{"speaker":"Galen Low","startTime":128.615,"endTime":131.88400000000001,"body":"at Scoro, and the host of The"},{"speaker":"Handbook","startTime":131.88400000000001,"endTime":133.95499999999998,"body":"Agency Ops podcast."},{"speaker":"Handbook","startTime":134.14499999999998,"endTime":135.815,"body":"Harv, thanks for being"},{"speaker":"Handbook","startTime":134.14499999999998,"endTime":135.815,"body":"with me today, man."},{"speaker":"Harv Nagra","startTime":136.115,"endTime":137.425,"body":"Absolute"},{"speaker":"Harv Nagra","startTime":136.115,"endTime":137.425,"body":"pleasure, Galen."},{"speaker":"Harv Nagra","startTime":137.735,"endTime":138.755,"body":"I'm really glad to be here."},{"speaker":"Harv Nagra","startTime":138.755,"endTime":141.155,"body":"And of course, you've just"},{"speaker":"Harv Nagra","startTime":138.755,"endTime":141.155,"body":"come off our show as well,"},{"speaker":"Harv Nagra","startTime":141.155,"endTime":143.584,"body":"so really exciting to do"},{"speaker":"Harv Nagra","startTime":141.155,"endTime":143.584,"body":"this collaboration with you."},{"speaker":"Galen Low","startTime":143.824,"endTime":145.20499999999998,"body":"I love a"},{"speaker":"Galen Low","startTime":143.824,"endTime":145.20499999999998,"body":"good podcast swap."},{"speaker":"Galen Low","startTime":145.20499999999998,"endTime":148.264,"body":"So for our listeners, this"},{"speaker":"Galen Low","startTime":145.20499999999998,"endTime":148.264,"body":"is actually the second part"},{"speaker":"Galen Low","startTime":148.264,"endTime":151.114,"body":"of a conversation that Harv"},{"speaker":"Galen Low","startTime":148.264,"endTime":151.114,"body":"and I started on his podcast."},{"speaker":"Galen Low","startTime":151.324,"endTime":153.959,"body":"So for the full POV, check"},{"speaker":"Galen Low","startTime":151.324,"endTime":153.959,"body":"the link in the show notes"},{"speaker":"Galen Low","startTime":154.109,"endTime":154.829,"body":"and give it a listen."},{"speaker":"Galen Low","startTime":155.07,"endTime":157.32,"body":"I'm not sure yet if it"},{"speaker":"Galen Low","startTime":155.07,"endTime":157.32,"body":"matters whether you listen"},{"speaker":"Galen Low","startTime":157.32,"endTime":158.639,"body":"to this one first or not."},{"speaker":"Harv 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lot of fun and I"},{"speaker":"Galen Low","startTime":172.825,"endTime":175.674,"body":"think it's great for just"},{"speaker":"Galen Low","startTime":175.674,"endTime":176.725,"body":"getting that perspective."},{"speaker":"Galen Low","startTime":176.725,"endTime":179.394,"body":"Even if you are not an"},{"speaker":"Galen Low","startTime":176.725,"endTime":179.394,"body":"operations person, heck,"},{"speaker":"Galen Low","startTime":179.394,"endTime":181.704,"body":"even if you're not an"},{"speaker":"Galen Low","startTime":179.394,"endTime":181.704,"body":"agency person, I think it"},{"speaker":"Galen Low","startTime":181.704,"endTime":184.225,"body":"gives a lot of perspective"},{"speaker":"Galen Low","startTime":181.704,"endTime":184.225,"body":"on business maturity,"},{"speaker":"Galen Low","startTime":184.494,"endTime":187.655,"body":"operations, how stuff works,"},{"speaker":"Galen Low","startTime":184.494,"endTime":187.655,"body":"how stuff can work better."},{"speaker":"Galen Low","startTime":188.785,"endTime":192.475,"body":"I thought maybe I would start"},{"speaker":"Galen Low","startTime":188.785,"endTime":192.475,"body":"with the juicy question."},{"speaker":"Galen Low","startTime":192.715,"endTime":193.915,"body":"Let me give us a runway."},{"speaker":"Galen Low","startTime":194.345,"endTime":196.984,"body":"So I feel like there's a"},{"speaker":"Galen Low","startTime":194.345,"endTime":196.984,"body":"lot of change afoot right"},{"speaker":"Galen Low","startTime":196.984,"endTime":198.545,"body":"now with the economy."},{"speaker":"Galen Low","startTime":198.695,"endTime":201.794,"body":"It's like driving like some"},{"speaker":"Galen Low","startTime":198.695,"endTime":201.794,"body":"very talented people in my"},{"speaker":"Galen Low","startTime":201.794,"endTime":203.564,"body":"network into the layoff wagon."},{"speaker":"Galen Low","startTime":203.834,"endTime":206.354,"body":"And also agencies are"},{"speaker":"Galen Low","startTime":203.834,"endTime":206.354,"body":"restructuring in hopes that"},{"speaker":"Galen Low","startTime":206.354,"endTime":209.594,"body":"they can do a little more, or"},{"speaker":"Galen Low","startTime":206.354,"endTime":209.594,"body":"at least as much with less."},{"speaker":"Galen Low","startTime":209.774,"endTime":212.294,"body":"We've got AI disrupting"},{"speaker":"Galen Low","startTime":209.774,"endTime":212.294,"body":"knowledge work left and right,"},{"speaker":"Galen Low","startTime":212.594,"endTime":215.324,"body":"and many full-time roles are"},{"speaker":"Galen Low","startTime":212.594,"endTime":215.324,"body":"just kinda like moving to"},{"speaker":"Galen Low","startTime":215.324,"endTime":217.214,"body":"fractional and freelance roles."},{"speaker":"Galen Low","startTime":217.649,"endTime":222.50900000000001,"body":"My question is, what can agency"},{"speaker":"Galen Low","startTime":217.649,"endTime":222.50900000000001,"body":"delivery teams do to rally and"},{"speaker":"Galen Low","startTime":222.50900000000001,"endTime":226.589,"body":"be resilient and to support one"},{"speaker":"Galen Low","startTime":222.50900000000001,"endTime":226.589,"body":"another through all this change?"},{"speaker":"Harv Nagra","startTime":227.039,"endTime":228.179,"body":"There is"},{"speaker":"Harv Nagra","startTime":227.039,"endTime":228.179,"body":"so much happening."},{"speaker":"Harv Nagra","startTime":228.179,"endTime":231.389,"body":"But first of all, Galen you're"},{"speaker":"Harv Nagra","startTime":228.179,"endTime":231.389,"body":"throwing me off on the deep"},{"speaker":"Harv Nagra","startTime":231.389,"endTime":233.909,"body":"end with the hardest question"},{"speaker":"Harv Nagra","startTime":231.389,"endTime":233.909,"body":"just to start off anyway."},{"speaker":"Galen Low","startTime":233.909,"endTime":235.2,"body":"How do we"},{"speaker":"Galen Low","startTime":233.909,"endTime":235.2,"body":"fix the world, Harv?"},{"speaker":"Harv Nagra","startTime":235.2,"endTime":235.409,"body":"Yeah."},{"speaker":"Harv Nagra","startTime":235.439,"endTime":236.399,"body":"How do we fix the world?"},{"speaker":"Harv Nagra","startTime":237.209,"endTime":240.329,"body":"There is so much change though,"},{"speaker":"Harv Nagra","startTime":237.209,"endTime":240.329,"body":"Galen, like it is a stressful"},{"speaker":"Harv Nagra","startTime":240.329,"endTime":242.889,"body":"time, like you're saying,"},{"speaker":"Harv Nagra","startTime":240.329,"endTime":242.889,"body":"layoffs for a couple years, the"},{"speaker":"Harv Nagra","startTime":242.889,"endTime":244.269,"body":"market's been quite difficult."},{"speaker":"Harv Nagra","startTime":244.269,"endTime":247.725,"body":"And then the whole AI thing"},{"speaker":"Harv Nagra","startTime":244.269,"endTime":247.725,"body":"and scary things happening in"},{"speaker":"Harv Nagra","startTime":247.725,"endTime":250.155,"body":"the economy with tariffs and"},{"speaker":"Harv Nagra","startTime":247.725,"endTime":250.155,"body":"all that kind of fun stuff."},{"speaker":"Harv Nagra","startTime":250.155,"endTime":252.305,"body":"So yeah it is terrifying."},{"speaker":"Harv Nagra","startTime":252.725,"endTime":255.815,"body":"But I think the most successful"},{"speaker":"Harv Nagra","startTime":252.725,"endTime":255.815,"body":"teams that I've ever worked"},{"speaker":"Harv Nagra","startTime":255.815,"endTime":258.845,"body":"in, like one of those"},{"speaker":"Harv Nagra","startTime":255.815,"endTime":258.845,"body":"things is culture, really."},{"speaker":"Harv Nagra","startTime":259.355,"endTime":262.144,"body":"Psychological safety is a"},{"speaker":"Harv Nagra","startTime":259.355,"endTime":262.144,"body":"term that comes to mind."},{"speaker":"Harv Nagra","startTime":262.144,"endTime":266.204,"body":"So I think the most flexible,"},{"speaker":"Harv Nagra","startTime":262.144,"endTime":266.204,"body":"adaptable, successful"},{"speaker":"Harv Nagra","startTime":266.204,"endTime":268.995,"body":"teams really like each"},{"speaker":"Harv Nagra","startTime":266.204,"endTime":268.995,"body":"other, first of all."},{"speaker":"Harv Nagra","startTime":268.995,"endTime":271.995,"body":"So making sure that leadership"},{"speaker":"Harv Nagra","startTime":268.995,"endTime":271.995,"body":"or building a culture where"},{"speaker":"Harv Nagra","startTime":271.995,"endTime":275.41499999999996,"body":"people can turn to one another"},{"speaker":"Harv Nagra","startTime":271.995,"endTime":275.41499999999996,"body":"for advice, ensuring that"},{"speaker":"Harv Nagra","startTime":275.41499999999996,"endTime":278.83399999999995,"body":"people aren't afraid to admit"},{"speaker":"Harv Nagra","startTime":275.41499999999996,"endTime":278.83399999999995,"body":"areas that they need to learn"},{"speaker":"Harv Nagra","startTime":278.83399999999995,"endTime":281.92499999999995,"body":"in or are weaker for them so"},{"speaker":"Harv Nagra","startTime":278.83399999999995,"endTime":281.92499999999995,"body":"that other people can help"},{"speaker":"Harv Nagra","startTime":282.15999999999997,"endTime":285.43499999999995,"body":"fill that gap, or that you"},{"speaker":"Harv Nagra","startTime":282.15999999999997,"endTime":285.43499999999995,"body":"can jointly go on a mission"},{"speaker":"Harv Nagra","startTime":285.43499999999995,"endTime":287.92499999999995,"body":"to go find those skills"},{"speaker":"Harv Nagra","startTime":285.43499999999995,"endTime":287.92499999999995,"body":"or bring in experts to it."},{"speaker":"Harv Nagra","startTime":288.28499999999997,"endTime":290.775,"body":"Teach you how to do certain"},{"speaker":"Harv Nagra","startTime":288.28499999999997,"endTime":290.775,"body":"things or whatever it might"},{"speaker":"Harv Nagra","startTime":290.775,"endTime":293.68499999999995,"body":"be, because we can't overcome"},{"speaker":"Harv Nagra","startTime":290.775,"endTime":293.68499999999995,"body":"these challenges alone."},{"speaker":"Harv Nagra","startTime":293.71500000000003,"endTime":295.93499999999995,"body":"Like we're not"},{"speaker":"Harv Nagra","startTime":293.71500000000003,"endTime":295.93499999999995,"body":"meant to be silos."},{"speaker":"Harv Nagra","startTime":295.93499999999995,"endTime":298.06399999999996,"body":"That's not the purpose"},{"speaker":"Harv Nagra","startTime":295.93499999999995,"endTime":298.06399999999996,"body":"of an organization."},{"speaker":"Harv Nagra","startTime":298.06399999999996,"endTime":300.43499999999995,"body":"So we do have to rely on"},{"speaker":"Harv Nagra","startTime":298.06399999999996,"endTime":300.43499999999995,"body":"each other, and you need"},{"speaker":"Harv Nagra","startTime":300.43499999999995,"endTime":303.28499999999997,"body":"that connection to keep you"},{"speaker":"Harv Nagra","startTime":300.43499999999995,"endTime":303.28499999999997,"body":"motivated and you need some"},{"speaker":"Harv Nagra","startTime":303.28499999999997,"endTime":305.41499999999996,"body":"clarity and a point of view"},{"speaker":"Harv Nagra","startTime":303.28499999999997,"endTime":305.41499999999996,"body":"from the organization's"},{"speaker":"Harv Nagra","startTime":305.53499999999997,"endTime":308.384,"body":"perspective about where you're"},{"speaker":"Harv Nagra","startTime":305.53499999999997,"endTime":308.384,"body":"headed, how you're gonna be"},{"speaker":"Harv Nagra","startTime":308.384,"endTime":311.355,"body":"adopting all these tools, and"},{"speaker":"Harv Nagra","startTime":308.384,"endTime":311.355,"body":"how you're gonna be navigating"},{"speaker":"Harv Nagra","startTime":311.355,"endTime":312.31399999999996,"body":"some of these challenges."},{"speaker":"Harv Nagra","startTime":312.31399999999996,"endTime":314.895,"body":"So making sure that"},{"speaker":"Harv Nagra","startTime":312.31399999999996,"endTime":314.895,"body":"communication is super clear."},{"speaker":"Harv Nagra","startTime":315.28499999999997,"endTime":317.71500000000003,"body":"And it's not being like"},{"speaker":"Harv Nagra","startTime":315.28499999999997,"endTime":317.71500000000003,"body":"close to the chest so"},{"speaker":"Harv Nagra","startTime":317.71500000000003,"endTime":318.94500000000005,"body":"that no one really knows."},{"speaker":"Harv Nagra","startTime":319.30499999999995,"endTime":321.04499999999996,"body":"That would be like a"},{"speaker":"Harv Nagra","startTime":319.30499999999995,"endTime":321.04499999999996,"body":"terrible thing to do."},{"speaker":"Harv Nagra","startTime":321.04499999999996,"endTime":323.71500000000003,"body":"So I think culture is the"},{"speaker":"Harv Nagra","startTime":321.04499999999996,"endTime":323.71500000000003,"body":"first thing that comes to mind."},{"speaker":"Harv Nagra","startTime":323.71500000000003,"endTime":326.774,"body":"And then secondly,"},{"speaker":"Harv Nagra","startTime":323.71500000000003,"endTime":326.774,"body":"I'm an ops sky, right?"},{"speaker":"Harv Nagra","startTime":326.774,"endTime":329.865,"body":"So I'm gonna be biased, but I"},{"speaker":"Harv Nagra","startTime":326.774,"endTime":329.865,"body":"think it's genuinely true that"},{"speaker":"Harv Nagra","startTime":329.865,"endTime":332.83399999999995,"body":"great operations is so critical."},{"speaker":"Harv Nagra","startTime":333.134,"endTime":335.894,"body":"You just can't be running a"},{"speaker":"Harv Nagra","startTime":333.134,"endTime":335.894,"body":"really successful business if"},{"speaker":"Harv Nagra","startTime":335.894,"endTime":338.144,"body":"you're always winging it, right?"},{"speaker":"Harv Nagra","startTime":338.144,"endTime":339.644,"body":"There's a degree of course."},{"speaker":"Harv Nagra","startTime":340.03499999999997,"endTime":343.275,"body":"Adaptability and flexibility"},{"speaker":"Harv Nagra","startTime":340.03499999999997,"endTime":343.275,"body":"that is so important"},{"speaker":"Harv Nagra","startTime":343.275,"endTime":344.475,"body":"to being successful."},{"speaker":"Harv Nagra","startTime":344.775,"endTime":348.19399999999996,"body":"But I think you can't just"},{"speaker":"Harv Nagra","startTime":344.775,"endTime":348.19399999999996,"body":"be always making it up."},{"speaker":"Harv Nagra","startTime":348.615,"endTime":351.495,"body":"You can't be relying on people"},{"speaker":"Harv Nagra","startTime":348.615,"endTime":351.495,"body":"overextending themselves to"},{"speaker":"Harv Nagra","startTime":351.975,"endTime":355.57399999999996,"body":"make sure that you're creating"},{"speaker":"Harv Nagra","startTime":351.975,"endTime":355.57399999999996,"body":"this kind of impression to your"},{"speaker":"Harv Nagra","startTime":355.57399999999996,"endTime":358.365,"body":"clients that things are being"},{"speaker":"Harv Nagra","startTime":355.57399999999996,"endTime":358.365,"body":"held together well, behind"},{"speaker":"Harv Nagra","startTime":358.365,"endTime":360.10400000000004,"body":"the scenes is absolute chaos."},{"speaker":"Harv Nagra","startTime":360.46400000000006,"endTime":362.144,"body":"That's not a resilient business."},{"speaker":"Harv Nagra","startTime":362.144,"endTime":364.995,"body":"So you have to be operating in"},{"speaker":"Harv Nagra","startTime":362.144,"endTime":364.995,"body":"a more mature way, making sure"},{"speaker":"Harv Nagra","startTime":364.995,"endTime":368.774,"body":"that your teams are structured"},{"speaker":"Harv Nagra","startTime":364.995,"endTime":368.774,"body":"the way you deliver your work."},{"speaker":"Harv Nagra","startTime":369.10400000000004,"endTime":373.034,"body":"You've got a methodology, your"},{"speaker":"Harv Nagra","startTime":369.10400000000004,"endTime":373.034,"body":"processes, the tools, the way"},{"speaker":"Harv Nagra","startTime":373.034,"endTime":377.44399999999996,"body":"you analyze your data so that"},{"speaker":"Harv Nagra","startTime":373.034,"endTime":377.44399999999996,"body":"you're not wasting resource, and"},{"speaker":"Harv Nagra","startTime":377.44399999999996,"endTime":380.294,"body":"you're able to measure results"},{"speaker":"Harv Nagra","startTime":377.44399999999996,"endTime":380.294,"body":"and also forecast what's coming."},{"speaker":"Harv Nagra","startTime":380.294,"endTime":384.21000000000004,"body":"So all of that points to"},{"speaker":"Harv Nagra","startTime":380.294,"endTime":384.21000000000004,"body":"good operations and operating"},{"speaker":"Harv Nagra","startTime":384.21000000000004,"endTime":385.11,"body":"in a more mature way."},{"speaker":"Galen Low","startTime":385.35,"endTime":387.21000000000004,"body":"I love those"},{"speaker":"Galen Low","startTime":385.35,"endTime":387.21000000000004,"body":"anchors because like a,"},{"speaker":"Galen Low","startTime":387.21000000000004,"endTime":388.55999999999995,"body":"the first thing he says"},{"speaker":"Galen Low","startTime":387.21000000000004,"endTime":388.55999999999995,"body":"is like, learning, right?"},{"speaker":"Galen Low","startTime":388.55999999999995,"endTime":391.139,"body":"And like being willing and"},{"speaker":"Galen Low","startTime":388.55999999999995,"endTime":391.139,"body":"having that culture to be"},{"speaker":"Galen Low","startTime":391.139,"endTime":393.78,"body":"like, cool, we don't know"},{"speaker":"Galen Low","startTime":391.139,"endTime":393.78,"body":"everything because A, maybe"},{"speaker":"Galen Low","startTime":393.78,"endTime":395.879,"body":"we're, we talked about this"},{"speaker":"Galen Low","startTime":393.78,"endTime":395.879,"body":"in our conversation too."},{"speaker":"Galen Low","startTime":396.05999999999995,"endTime":397.98,"body":"Maybe you're being asked to"},{"speaker":"Galen Low","startTime":396.05999999999995,"endTime":397.98,"body":"take on more responsibilities"},{"speaker":"Galen Low","startTime":398.22,"endTime":401.15999999999997,"body":"in an area that is not"},{"speaker":"Galen Low","startTime":398.22,"endTime":401.15999999999997,"body":"your sort of core skillset."},{"speaker":"Galen Low","startTime":401.46900000000005,"endTime":403.95899999999995,"body":"Maybe you're learning"},{"speaker":"Galen Low","startTime":401.46900000000005,"endTime":403.95899999999995,"body":"new AI tools, right?"},{"speaker":"Galen Low","startTime":403.95899999999995,"endTime":404.97900000000004,"body":"Everything's different now."},{"speaker":"Galen Low","startTime":405.159,"endTime":407.82899999999995,"body":"We all have to be able to say,"},{"speaker":"Galen Low","startTime":405.159,"endTime":407.82899999999995,"body":"yeah, nobody knows everything"},{"speaker":"Galen Low","startTime":407.82899999999995,"endTime":409.029,"body":"and let's figure it out."},{"speaker":"Galen Low","startTime":409.029,"endTime":411.21900000000005,"body":"So the anchor point of"},{"speaker":"Galen Low","startTime":409.029,"endTime":411.21900000000005,"body":"learning, I love the anchor"},{"speaker":"Galen Low","startTime":411.21900000000005,"endTime":412.899,"body":"point of just like direction."},{"speaker":"Galen Low","startTime":413.07899999999995,"endTime":415.20899999999995,"body":"And I think so many folks"},{"speaker":"Galen Low","startTime":413.07899999999995,"endTime":415.20899999999995,"body":"are getting this wrong"},{"speaker":"Galen Low","startTime":415.20899999999995,"endTime":416.85900000000004,"body":"because they're like, we"},{"speaker":"Galen Low","startTime":415.20899999999995,"endTime":416.85900000000004,"body":"don't know where we're"},{"speaker":"Galen Low","startTime":416.85900000000004,"endTime":418.149,"body":"going, so let's say nothing."},{"speaker":"Galen Low","startTime":418.529,"endTime":420.47900000000004,"body":"But you're moving,"},{"speaker":"Galen Low","startTime":418.529,"endTime":420.47900000000004,"body":"you're doing something,"},{"speaker":"Galen Low","startTime":420.47900000000004,"endTime":421.46900000000005,"body":"you're trying something."},{"speaker":"Galen Low","startTime":421.499,"endTime":423.32899999999995,"body":"And I think that"},{"speaker":"Galen Low","startTime":421.499,"endTime":423.32899999999995,"body":"visibility can help a lot."},{"speaker":"Galen Low","startTime":423.56899999999996,"endTime":426.019,"body":"And then I like that idea"},{"speaker":"Galen Low","startTime":423.56899999999996,"endTime":426.019,"body":"that yeah, a lot of folks"},{"speaker":"Galen Low","startTime":426.019,"endTime":427.84900000000005,"body":"are gonna try and fly by"},{"speaker":"Galen Low","startTime":426.019,"endTime":427.84900000000005,"body":"the seat of their pants."},{"speaker":"Galen Low","startTime":427.92999999999995,"endTime":429.519,"body":"Right now, because that"},{"speaker":"Galen Low","startTime":427.92999999999995,"endTime":429.519,"body":"feels like all you can do."},{"speaker":"Galen Low","startTime":429.519,"endTime":432.28,"body":"Like even just like regular"},{"speaker":"Galen Low","startTime":429.519,"endTime":432.28,"body":"people outside of agency, right?"},{"speaker":"Galen Low","startTime":432.28,"endTime":434.889,"body":"Like, how am I gonna pick"},{"speaker":"Galen Low","startTime":432.28,"endTime":434.889,"body":"my groceries this week?"},{"speaker":"Galen Low","startTime":435.249,"endTime":438.139,"body":"Bringing stability to it through"},{"speaker":"Galen Low","startTime":435.249,"endTime":438.139,"body":"operations if I'm picking"},{"speaker":"Galen Low","startTime":438.139,"endTime":440.48,"body":"up what you're putting down,"},{"speaker":"Galen Low","startTime":438.139,"endTime":440.48,"body":"like agile, nimble operations."},{"speaker":"Galen Low","startTime":440.509,"endTime":443.58900000000006,"body":"It's like cool, we're not gonna"},{"speaker":"Galen Low","startTime":440.509,"endTime":443.58900000000006,"body":"rewrite every SOP starting now"},{"speaker":"Galen Low","startTime":443.58900000000006,"endTime":445.749,"body":"until like third quarter 2026."},{"speaker":"Galen Low","startTime":446.029,"endTime":448.269,"body":"What can we do now to"},{"speaker":"Galen Low","startTime":446.029,"endTime":448.269,"body":"anchor this, to put this on"},{"speaker":"Galen Low","startTime":448.269,"endTime":451.419,"body":"rails so that we are still"},{"speaker":"Galen Low","startTime":448.269,"endTime":451.419,"body":"delivering predictably,"},{"speaker":"Galen Low","startTime":451.659,"endTime":453.69899999999996,"body":"that we are documenting what"},{"speaker":"Galen Low","startTime":451.659,"endTime":453.69899999999996,"body":"is changing and that we're"},{"speaker":"Galen Low","startTime":453.69899999999996,"endTime":455.97900000000004,"body":"not just pretending that"},{"speaker":"Galen Low","startTime":453.69899999999996,"endTime":455.97900000000004,"body":"everything's business as usual."},{"speaker":"Galen Low","startTime":456.21900000000005,"endTime":457.629,"body":"We're like building"},{"speaker":"Galen Low","startTime":456.21900000000005,"endTime":457.629,"body":"a new machine."},{"speaker":"Galen Low","startTime":457.629,"endTime":458.499,"body":"We're iterating on it."},{"speaker":"Harv Nagra","startTime":458.85900000000004,"endTime":459.48900000000003,"body":"Absolutely."},{"speaker":"Harv Nagra","startTime":459.95399999999995,"endTime":462.414,"body":"It's like iterating regularly."},{"speaker":"Harv Nagra","startTime":462.414,"endTime":464.865,"body":"So whether it's like quarter,"},{"speaker":"Harv Nagra","startTime":462.414,"endTime":464.865,"body":"there's just milestones."},{"speaker":"Harv Nagra","startTime":464.865,"endTime":466.784,"body":"I think annually"},{"speaker":"Harv Nagra","startTime":464.865,"endTime":466.784,"body":"is a big milestone."},{"speaker":"Harv Nagra","startTime":466.784,"endTime":469.274,"body":"Quarterly is a milestone, but"},{"speaker":"Harv Nagra","startTime":466.784,"endTime":469.274,"body":"things are changing so fast"},{"speaker":"Harv Nagra","startTime":469.274,"endTime":473.08399999999995,"body":"right now that even on a monthly"},{"speaker":"Harv Nagra","startTime":469.274,"endTime":473.08399999999995,"body":"basis, you just have to be like"},{"speaker":"Harv Nagra","startTime":473.08399999999995,"endTime":476.144,"body":"sticking your head above the"},{"speaker":"Harv Nagra","startTime":473.08399999999995,"endTime":476.144,"body":"work and whatever's happening."},{"speaker":"Harv Nagra","startTime":476.519,"endTime":478.619,"body":"And making sure that whatever"},{"speaker":"Harv Nagra","startTime":476.519,"endTime":478.619,"body":"you're doing is still fit"},{"speaker":"Harv Nagra","startTime":478.619,"endTime":481.10900000000004,"body":"for purpose and it doesn't"},{"speaker":"Harv Nagra","startTime":478.619,"endTime":481.10900000000004,"body":"need a different kind of"},{"speaker":"Harv Nagra","startTime":481.169,"endTime":482.57899999999995,"body":"point of view or an approach."},{"speaker":"Galen Low","startTime":482.909,"endTime":484.019,"body":"Can we dig"},{"speaker":"Galen Low","startTime":482.909,"endTime":484.019,"body":"into that a little bit?"},{"speaker":"Galen Low","startTime":484.019,"endTime":485.519,"body":"Because I love getting"},{"speaker":"Galen Low","startTime":484.019,"endTime":485.519,"body":"practical, tactical."},{"speaker":"Galen Low","startTime":485.759,"endTime":486.899,"body":"I know my listeners"},{"speaker":"Galen Low","startTime":485.759,"endTime":486.899,"body":"are going, cool."},{"speaker":"Galen Low","startTime":486.899,"endTime":489.149,"body":"What does that meeting like,"},{"speaker":"Galen Low","startTime":486.899,"endTime":489.149,"body":"what does that monthly meeting"},{"speaker":"Galen Low","startTime":489.149,"endTime":493.33399999999995,"body":"look like where we're gonna"},{"speaker":"Galen Low","startTime":489.149,"endTime":493.33399999999995,"body":"revisit ops and ops changes."},{"speaker":"Harv Nagra","startTime":493.514,"endTime":496.124,"body":"I think what I used"},{"speaker":"Harv Nagra","startTime":493.514,"endTime":496.124,"body":"to do is we used to have in"},{"speaker":"Harv Nagra","startTime":496.124,"endTime":500.35400000000004,"body":"my agency a monthly All hands,"},{"speaker":"Harv Nagra","startTime":496.124,"endTime":500.35400000000004,"body":"and it was, first of all,"},{"speaker":"Harv Nagra","startTime":500.59400000000005,"endTime":502.004,"body":"we had a really fun format."},{"speaker":"Harv Nagra","startTime":502.034,"endTime":506.20399999999995,"body":"Like all hands can be,"},{"speaker":"Harv Nagra","startTime":502.034,"endTime":506.20399999999995,"body":"feel very corporate and dry"},{"speaker":"Harv Nagra","startTime":506.235,"endTime":508.634,"body":"agencies are fun places."},{"speaker":"Harv Nagra","startTime":508.634,"endTime":510.70399999999995,"body":"And we decided that we were"},{"speaker":"Harv Nagra","startTime":508.634,"endTime":510.70399999999995,"body":"gonna have fun with it."},{"speaker":"Harv Nagra","startTime":510.70399999999995,"endTime":514.034,"body":"So there was a lot of music and"},{"speaker":"Harv Nagra","startTime":510.70399999999995,"endTime":514.034,"body":"video and stuff like that in it."},{"speaker":"Harv Nagra","startTime":514.154,"endTime":516.944,"body":"So first of all, that was"},{"speaker":"Harv Nagra","startTime":514.154,"endTime":516.944,"body":"quite an engaging moment"},{"speaker":"Harv Nagra","startTime":516.944,"endTime":519.104,"body":"to get everyone really"},{"speaker":"Harv Nagra","startTime":516.944,"endTime":519.104,"body":"motivated about the mission."},{"speaker":"Harv Nagra","startTime":519.104,"endTime":522.074,"body":"But there's a couple things that"},{"speaker":"Harv Nagra","startTime":519.104,"endTime":522.074,"body":"I did during those all hands."},{"speaker":"Harv Nagra","startTime":522.074,"endTime":526.544,"body":"One was operationally I would"},{"speaker":"Harv Nagra","startTime":522.074,"endTime":526.544,"body":"look at the tools that we're"},{"speaker":"Harv Nagra","startTime":526.544,"endTime":531.194,"body":"using our systems and see if"},{"speaker":"Harv Nagra","startTime":526.544,"endTime":531.194,"body":"there's any changes that the"},{"speaker":"Harv Nagra","startTime":531.194,"endTime":534.959,"body":"product had come out with"},{"speaker":"Harv Nagra","startTime":531.194,"endTime":534.959,"body":"that we needed to share so"},{"speaker":"Harv Nagra","startTime":534.959,"endTime":537.299,"body":"that there was a new, easier,"},{"speaker":"Harv Nagra","startTime":534.959,"endTime":537.299,"body":"better way to do something."},{"speaker":"Harv Nagra","startTime":537.659,"endTime":540.749,"body":"Number two was it was an"},{"speaker":"Harv Nagra","startTime":537.659,"endTime":540.749,"body":"opportunity to reinforce skills"},{"speaker":"Harv Nagra","startTime":540.749,"endTime":543.929,"body":"that people may have forgot,"},{"speaker":"Harv Nagra","startTime":540.749,"endTime":543.929,"body":"or that me as the operations"},{"speaker":"Harv Nagra","startTime":543.929,"endTime":546.119,"body":"director or my colleague as"},{"speaker":"Harv Nagra","startTime":543.929,"endTime":546.119,"body":"the finance director, would"},{"speaker":"Harv Nagra","startTime":546.119,"endTime":547.889,"body":"be like, oh my God, people"},{"speaker":"Harv Nagra","startTime":546.119,"endTime":547.889,"body":"are forgetting this thing."},{"speaker":"Harv Nagra","startTime":547.889,"endTime":549.059,"body":"We need to reinforce that."},{"speaker":"Harv Nagra","startTime":549.059,"endTime":551.909,"body":"So it was that moment,"},{"speaker":"Harv Nagra","startTime":549.059,"endTime":551.909,"body":"but also a moment to"},{"speaker":"Harv Nagra","startTime":551.909,"endTime":553.679,"body":"like share skills, right?"},{"speaker":"Harv Nagra","startTime":554.039,"endTime":556.889,"body":"There's loads of new AI tools"},{"speaker":"Harv Nagra","startTime":554.039,"endTime":556.889,"body":"coming out on a monthly basis."},{"speaker":"Harv Nagra","startTime":556.889,"endTime":559.679,"body":"So it'd be, sometimes it'd"},{"speaker":"Harv Nagra","startTime":556.889,"endTime":559.679,"body":"be like working with the UX"},{"speaker":"Harv Nagra","startTime":559.679,"endTime":563.6089999999999,"body":"designers to say, Hey, could you"},{"speaker":"Harv Nagra","startTime":559.679,"endTime":563.6089999999999,"body":"give a session to our team on"},{"speaker":"Harv Nagra","startTime":563.6089999999999,"endTime":567.509,"body":"how you're using these new kind"},{"speaker":"Harv Nagra","startTime":563.6089999999999,"endTime":567.509,"body":"of AI wire framing platform?"},{"speaker":"Harv Nagra","startTime":567.569,"endTime":568.77,"body":"So just paint the picture."},{"speaker":"Harv Nagra","startTime":568.77,"endTime":572.509,"body":"And I remember like when Firefly"},{"speaker":"Harv Nagra","startTime":568.77,"endTime":572.509,"body":"or whatever it was, Adobe came"},{"speaker":"Harv Nagra","startTime":572.78,"endTime":576.12,"body":"out with this kind of you prompt"},{"speaker":"Harv Nagra","startTime":572.78,"endTime":576.12,"body":"it to delete something off a"},{"speaker":"Harv Nagra","startTime":576.12,"endTime":578.67,"body":"picture or whatever it was, or"},{"speaker":"Harv Nagra","startTime":576.12,"endTime":578.67,"body":"drop box around it or something."},{"speaker":"Harv Nagra","startTime":578.9399999999999,"endTime":582.3299999999999,"body":"I remember now that's like"},{"speaker":"Harv Nagra","startTime":578.9399999999999,"endTime":582.3299999999999,"body":"second nature to us in a matter"},{"speaker":"Harv Nagra","startTime":582.3299999999999,"endTime":585.39,"body":"of months, but like at some"},{"speaker":"Harv Nagra","startTime":582.3299999999999,"endTime":585.39,"body":"point it was like, holy crap,"},{"speaker":"Harv Nagra","startTime":585.39,"endTime":588.27,"body":"that used to take us ages to"},{"speaker":"Harv Nagra","startTime":585.39,"endTime":588.27,"body":"Photoshop that out and now it's"},{"speaker":"Harv Nagra","startTime":588.27,"endTime":591.63,"body":"draw a circle around it and"},{"speaker":"Harv Nagra","startTime":588.27,"endTime":591.63,"body":"tell it to disappear, right?"},{"speaker":"Harv Nagra","startTime":591.63,"endTime":595.3199999999999,"body":"So taking those moments to"},{"speaker":"Harv Nagra","startTime":591.63,"endTime":595.3199999999999,"body":"reinforce new skills, introduce"},{"speaker":"Harv Nagra","startTime":595.3199999999999,"endTime":598.0799999999999,"body":"new tools, but also look at"},{"speaker":"Harv Nagra","startTime":595.3199999999999,"endTime":598.0799999999999,"body":"the way you're working and"},{"speaker":"Harv Nagra","startTime":598.0799999999999,"endTime":599.04,"body":"see if it needs to pivot."},{"speaker":"Harv Nagra","startTime":599.28,"endTime":601.38,"body":"But I think super important"},{"speaker":"Harv Nagra","startTime":599.28,"endTime":601.38,"body":"with that is not just to"},{"speaker":"Harv Nagra","startTime":601.38,"endTime":604.53,"body":"present it, but to go back to"},{"speaker":"Harv Nagra","startTime":601.38,"endTime":604.53,"body":"your handbook or whatever it"},{"speaker":"Harv Nagra","startTime":604.53,"endTime":607.38,"body":"is and document that so people"},{"speaker":"Harv Nagra","startTime":604.53,"endTime":607.38,"body":"can reference it afterwards."},{"speaker":"Harv Nagra","startTime":607.38,"endTime":610.7149999999999,"body":"And it's not all based on"},{"speaker":"Harv Nagra","startTime":607.38,"endTime":610.7149999999999,"body":"memory from what happened in"},{"speaker":"Harv Nagra","startTime":610.7149999999999,"endTime":611.915,"body":"the all hands two months ago."},{"speaker":"Galen Low","startTime":612.155,"endTime":614.285,"body":"I love the"},{"speaker":"Galen Low","startTime":612.155,"endTime":614.285,"body":"reinforcement bit and then just"},{"speaker":"Galen Low","startTime":614.285,"endTime":617.345,"body":"like the cross training, like"},{"speaker":"Galen Low","startTime":614.285,"endTime":617.345,"body":"you could be in that town hall"},{"speaker":"Galen Low","startTime":617.345,"endTime":620.675,"body":"and not be someone who does wire"},{"speaker":"Galen Low","startTime":617.345,"endTime":620.675,"body":"frame anything and kind of start"},{"speaker":"Galen Low","startTime":620.735,"endTime":623.105,"body":"understanding how you can fit"},{"speaker":"Galen Low","startTime":620.735,"endTime":623.105,"body":"those puzzle pieces together."},{"speaker":"Galen Low","startTime":623.105,"endTime":625.9649999999999,"body":"It's inspiring, it's cross"},{"speaker":"Galen Low","startTime":623.105,"endTime":625.9649999999999,"body":"training and so much of learning"},{"speaker":"Galen Low","startTime":625.9649999999999,"endTime":628.515,"body":"these new tools is just like"},{"speaker":"Galen Low","startTime":625.9649999999999,"endTime":628.515,"body":"feeling comfortable with the"},{"speaker":"Galen Low","startTime":628.515,"endTime":629.865,"body":"idea that you're not alone."},{"speaker":"Galen Low","startTime":629.865,"endTime":631.935,"body":"You're not the only one doing"},{"speaker":"Galen Low","startTime":629.865,"endTime":631.935,"body":"this, you're not doing the wrong"},{"speaker":"Galen Low","startTime":631.935,"endTime":633.3149999999999,"body":"thing, and like wasting time."},{"speaker":"Galen Low","startTime":633.5849999999999,"endTime":635.025,"body":"And then I love the kind"},{"speaker":"Galen Low","startTime":633.5849999999999,"endTime":635.025,"body":"of follow up, right?"},{"speaker":"Galen Low","startTime":635.025,"endTime":635.7149999999999,"body":"That's okay, cool."},{"speaker":"Galen Low","startTime":635.9549999999999,"endTime":638.915,"body":"This is where we ask questions"},{"speaker":"Galen Low","startTime":635.9549999999999,"endTime":638.915,"body":"and correct and tilt, but"},{"speaker":"Galen Low","startTime":638.975,"endTime":643.385,"body":"actually we want, it's to gently"},{"speaker":"Galen Low","startTime":638.975,"endTime":643.385,"body":"push people on a certain course"},{"speaker":"Galen Low","startTime":643.625,"endTime":647.365,"body":"and then help them along that"},{"speaker":"Galen Low","startTime":643.625,"endTime":647.365,"body":"path as well, so that the ops"},{"speaker":"Galen Low","startTime":647.385,"endTime":650.145,"body":"stay relevant, that people"},{"speaker":"Galen Low","startTime":647.385,"endTime":650.145,"body":"are using the tools properly."},{"speaker":"Galen Low","startTime":650.385,"endTime":651.285,"body":"They know it's possible."},{"speaker":"Harv Nagra","startTime":651.495,"endTime":651.8249999999999,"body":"Yep."},{"speaker":"Harv Nagra","startTime":651.975,"endTime":654.0649999999999,"body":"And back to that point"},{"speaker":"Harv Nagra","startTime":651.975,"endTime":654.0649999999999,"body":"about introducing certain"},{"speaker":"Harv Nagra","startTime":654.0649999999999,"endTime":656.435,"body":"tools might not be relevant"},{"speaker":"Harv Nagra","startTime":654.0649999999999,"endTime":656.435,"body":"to everyone, right?"},{"speaker":"Harv Nagra","startTime":656.435,"endTime":658.925,"body":"Like the UX wire framing"},{"speaker":"Harv Nagra","startTime":656.435,"endTime":658.925,"body":"tool or whatever."},{"speaker":"Harv Nagra","startTime":659.225,"endTime":660.2149999999999,"body":"Absolutely true."},{"speaker":"Harv Nagra","startTime":660.2149999999999,"endTime":663.155,"body":"But it also establishes that"},{"speaker":"Harv Nagra","startTime":660.2149999999999,"endTime":663.155,"body":"word organization that is"},{"speaker":"Harv Nagra","startTime":663.155,"endTime":665.885,"body":"learning and experimenting"},{"speaker":"Harv Nagra","startTime":663.155,"endTime":665.885,"body":"and it encourages other"},{"speaker":"Harv Nagra","startTime":665.885,"endTime":668.105,"body":"people to do that in"},{"speaker":"Harv Nagra","startTime":665.885,"endTime":668.105,"body":"their own kind of realms."},{"speaker":"Harv Nagra","startTime":668.4549999999999,"endTime":670.884,"body":"And the following month they"},{"speaker":"Harv Nagra","startTime":668.4549999999999,"endTime":670.884,"body":"could be the ones presenting"},{"speaker":"Harv Nagra","startTime":671.154,"endTime":674.2149999999999,"body":"the account manager's approach"},{"speaker":"Harv Nagra","startTime":671.154,"endTime":674.2149999999999,"body":"to AI or whatever it is."},{"speaker":"Harv Nagra","startTime":674.2149999999999,"endTime":677.3149999999999,"body":"So it's really cool to"},{"speaker":"Harv Nagra","startTime":674.2149999999999,"endTime":677.3149999999999,"body":"feed off the energy and"},{"speaker":"Harv Nagra","startTime":677.3149999999999,"endTime":679.295,"body":"make everyone feel that"},{"speaker":"Harv Nagra","startTime":677.3149999999999,"endTime":679.295,"body":"you're in an organization"},{"speaker":"Harv Nagra","startTime":679.295,"endTime":680.165,"body":"that's moving forward."},{"speaker":"Galen Low","startTime":680.375,"endTime":682.025,"body":"It's funny 'cause"},{"speaker":"Galen Low","startTime":680.375,"endTime":682.025,"body":"you started with culture and"},{"speaker":"Galen Low","startTime":682.025,"endTime":684.876,"body":"like you can see a lot of people"},{"speaker":"Galen Low","startTime":682.025,"endTime":684.876,"body":"struggle with culture and they"},{"speaker":"Galen Low","startTime":684.881,"endTime":687.365,"body":"try and fabricate it, but like"},{"speaker":"Galen Low","startTime":684.881,"endTime":687.365,"body":"exactly what you just said is"},{"speaker":"Galen Low","startTime":687.365,"endTime":690.185,"body":"yeah, we create this form that"},{"speaker":"Galen Low","startTime":687.365,"endTime":690.185,"body":"demonstrates our values, right?"},{"speaker":"Galen Low","startTime":690.185,"endTime":692.765,"body":"That we're changing, that we're"},{"speaker":"Galen Low","startTime":690.185,"endTime":692.765,"body":"innovative, that, we talk to"},{"speaker":"Galen Low","startTime":692.765,"endTime":696.225,"body":"one another and this is not"},{"speaker":"Galen Low","startTime":692.765,"endTime":696.225,"body":"like the dry town hall where"},{"speaker":"Galen Low","startTime":696.24,"endTime":697.65,"body":"we push information at you."},{"speaker":"Galen Low","startTime":697.9499999999999,"endTime":698.37,"body":"It's fun."},{"speaker":"Galen Low","startTime":698.4,"endTime":700.72,"body":"There's, not every agency"},{"speaker":"Galen Low","startTime":698.4,"endTime":700.72,"body":"culture is gonna be like, yes,"},{"speaker":"Galen Low","startTime":700.72,"endTime":703.0,"body":"music and fun and everything,"},{"speaker":"Galen Low","startTime":700.72,"endTime":703.0,"body":"but honestly I think it's"},{"speaker":"Galen Low","startTime":703.0,"endTime":703.5699999999999,"body":"a good way of doing it."},{"speaker":"Harv Nagra","startTime":704.11,"endTime":704.56,"body":"Absolutely."},{"speaker":"Galen Low","startTime":705.22,"endTime":706.6,"body":"I wonder if"},{"speaker":"Galen Low","startTime":705.22,"endTime":706.6,"body":"I could zoom out a bit."},{"speaker":"Galen Low","startTime":706.81,"endTime":710.53,"body":"So for folks who don't know"},{"speaker":"Galen Low","startTime":706.81,"endTime":710.53,"body":"Harv, your background is"},{"speaker":"Galen Low","startTime":710.53,"endTime":713.74,"body":"in agency operations, but"},{"speaker":"Galen Low","startTime":710.53,"endTime":713.74,"body":"you've also had almost all"},{"speaker":"Galen Low","startTime":713.77,"endTime":717.37,"body":"the roles under like the"},{"speaker":"Galen Low","startTime":713.77,"endTime":717.37,"body":"agency ops umbrella, from"},{"speaker":"Galen Low","startTime":717.37,"endTime":720.73,"body":"project manager to marketing"},{"speaker":"Galen Low","startTime":717.37,"endTime":720.73,"body":"specialist to senior digital"},{"speaker":"Galen Low","startTime":720.73,"endTime":723.6999999999999,"body":"producer to group director"},{"speaker":"Galen Low","startTime":720.73,"endTime":723.6999999999999,"body":"of operations and I think"},{"speaker":"Galen Low","startTime":723.6999999999999,"endTime":726.0699999999999,"body":"it just gives you this like"},{"speaker":"Galen Low","startTime":723.6999999999999,"endTime":726.0699999999999,"body":"really interesting perspective,"},{"speaker":"Galen Low","startTime":726.0699999999999,"endTime":727.63,"body":"like from the front lines."},{"speaker":"Galen Low","startTime":727.92,"endTime":730.11,"body":"As well as like from"},{"speaker":"Galen Low","startTime":727.92,"endTime":730.11,"body":"the command center."},{"speaker":"Galen Low","startTime":730.41,"endTime":732.77,"body":"And we're talking about"},{"speaker":"Galen Low","startTime":730.41,"endTime":732.77,"body":"evolving agency models,"},{"speaker":"Galen Low","startTime":732.77,"endTime":735.8299999999999,"body":"things like changing around"},{"speaker":"Galen Low","startTime":732.77,"endTime":735.8299999999999,"body":"us, operating models and"},{"speaker":"Galen Low","startTime":735.8299999999999,"endTime":738.17,"body":"business maturity and all that"},{"speaker":"Galen Low","startTime":735.8299999999999,"endTime":738.17,"body":"stuff that I know you love."},{"speaker":"Galen Low","startTime":738.56,"endTime":740.12,"body":"I'm just wondering, what"},{"speaker":"Galen Low","startTime":738.56,"endTime":740.12,"body":"are some of the evolutions"},{"speaker":"Galen Low","startTime":740.12,"endTime":743.3,"body":"that you see in agency"},{"speaker":"Galen Low","startTime":740.12,"endTime":743.3,"body":"operating models today?"},{"speaker":"Galen Low","startTime":743.63,"endTime":746.72,"body":"And what in your opinion,"},{"speaker":"Galen Low","startTime":743.63,"endTime":746.72,"body":"should agency leaders be"},{"speaker":"Galen Low","startTime":746.72,"endTime":749.81,"body":"doing to support their"},{"speaker":"Galen Low","startTime":746.72,"endTime":749.81,"body":"delivery teams as the business"},{"speaker":"Galen Low","startTime":749.81,"endTime":751.04,"body":"like adapts to change?"},{"speaker":"Harv Nagra","startTime":751.53,"endTime":753.63,"body":"Step back a"},{"speaker":"Harv Nagra","startTime":751.53,"endTime":753.63,"body":"moment and first just shout"},{"speaker":"Harv Nagra","startTime":753.63,"endTime":756.25,"body":"out the fact that, several"},{"speaker":"Harv Nagra","startTime":753.63,"endTime":756.25,"body":"years ago, or even a few years"},{"speaker":"Harv Nagra","startTime":756.25,"endTime":759.3539999999999,"body":"ago, I feel like operations"},{"speaker":"Harv Nagra","startTime":756.25,"endTime":759.3539999999999,"body":"in general in terms of an"},{"speaker":"Harv Nagra","startTime":759.3539999999999,"endTime":761.935,"body":"organization that was something"},{"speaker":"Harv Nagra","startTime":759.3539999999999,"endTime":761.935,"body":"maybe the biggest agencies"},{"speaker":"Harv Nagra","startTime":762.264,"endTime":764.874,"body":"had people in place for."},{"speaker":"Harv Nagra","startTime":764.874,"endTime":768.414,"body":"And it wasn't really something"},{"speaker":"Harv Nagra","startTime":764.874,"endTime":768.414,"body":"that I felt was very talked"},{"speaker":"Harv Nagra","startTime":768.414,"endTime":770.7239999999999,"body":"about, so I didn't even"},{"speaker":"Harv Nagra","startTime":768.414,"endTime":770.7239999999999,"body":"know it was a career path"},{"speaker":"Harv Nagra","startTime":770.7239999999999,"endTime":773.684,"body":"perhaps, or that it, it was"},{"speaker":"Harv Nagra","startTime":770.7239999999999,"endTime":773.684,"body":"a role that was available."},{"speaker":"Harv Nagra","startTime":773.684,"endTime":778.064,"body":"Other than that, I was there"},{"speaker":"Harv Nagra","startTime":773.684,"endTime":778.064,"body":"plugging some gaps as a producer"},{"speaker":"Harv Nagra","startTime":778.064,"endTime":780.914,"body":"or as the digital director"},{"speaker":"Harv Nagra","startTime":778.064,"endTime":780.914,"body":"and juggling responsibilities"},{"speaker":"Harv Nagra","startTime":780.914,"endTime":781.6039999999999,"body":"and stuff like that."},{"speaker":"Harv Nagra","startTime":782.019,"endTime":785.1089999999999,"body":"So that's the bigger picture"},{"speaker":"Harv Nagra","startTime":782.019,"endTime":785.1089999999999,"body":"change that I've seen is"},{"speaker":"Harv Nagra","startTime":785.1089999999999,"endTime":787.8389999999999,"body":"operations being taken seriously"},{"speaker":"Harv Nagra","startTime":785.1089999999999,"endTime":787.8389999999999,"body":"and being talked about more,"},{"speaker":"Harv Nagra","startTime":787.8389999999999,"endTime":790.869,"body":"which is super important I"},{"speaker":"Harv Nagra","startTime":787.8389999999999,"endTime":790.869,"body":"think, for all of us to be"},{"speaker":"Harv Nagra","startTime":791.079,"endTime":794.439,"body":"running smarter businesses or"},{"speaker":"Harv Nagra","startTime":791.079,"endTime":794.439,"body":"working in smarter businesses."},{"speaker":"Harv Nagra","startTime":794.709,"endTime":797.329,"body":"And of course I think,"},{"speaker":"Harv Nagra","startTime":794.709,"endTime":797.329,"body":"COVID ushered in the whole"},{"speaker":"Harv Nagra","startTime":797.329,"endTime":799.8489999999999,"body":"remote working, hybrid"},{"speaker":"Harv Nagra","startTime":797.329,"endTime":799.8489999999999,"body":"working thing, so a lot"},{"speaker":"Harv Nagra","startTime":799.8489999999999,"endTime":800.809,"body":"of change came with that."},{"speaker":"Harv Nagra","startTime":800.809,"endTime":803.064,"body":"But I see a lot more"},{"speaker":"Harv Nagra","startTime":800.809,"endTime":803.064,"body":"experimentation Galen"},{"speaker":"Harv Nagra","startTime":803.064,"endTime":804.044,"body":"with staffing models."},{"speaker":"Harv Nagra","startTime":804.044,"endTime":806.659,"body":"And I'm sure you talked about"},{"speaker":"Harv Nagra","startTime":804.044,"endTime":806.659,"body":"this on your podcast quite often"},{"speaker":"Harv Nagra","startTime":806.659,"endTime":810.3489999999999,"body":"is like beyond just freelancers,"},{"speaker":"Harv Nagra","startTime":806.659,"endTime":810.3489999999999,"body":"fractional support coming in,"},{"speaker":"Harv Nagra","startTime":810.3489999999999,"endTime":814.79,"body":"people bringing in outside"},{"speaker":"Harv Nagra","startTime":810.3489999999999,"endTime":814.79,"body":"experts, offshoring nearshoring,"},{"speaker":"Harv Nagra","startTime":814.8199999999999,"endTime":816.4399999999999,"body":"having fully remote teams."},{"speaker":"Harv Nagra","startTime":816.7389999999999,"endTime":818.93,"body":"And there's also these"},{"speaker":"Harv Nagra","startTime":816.7389999999999,"endTime":818.93,"body":"kind of new services."},{"speaker":"Harv Nagra","startTime":819.1089999999999,"endTime":820.999,"body":"I can't call them new services"},{"speaker":"Harv Nagra","startTime":819.1089999999999,"endTime":820.999,"body":"anymore 'cause they've"},{"speaker":"Harv Nagra","startTime":820.999,"endTime":821.899,"body":"been around for years now."},{"speaker":"Harv Nagra","startTime":821.899,"endTime":825.545,"body":"But design as a service where"},{"speaker":"Harv Nagra","startTime":821.899,"endTime":825.545,"body":"you can just hire somebody"},{"speaker":"Harv Nagra","startTime":825.545,"endTime":828.654,"body":"for a set fee and they you"},{"speaker":"Harv Nagra","startTime":825.545,"endTime":828.654,"body":"send all your requirements to"},{"speaker":"Harv Nagra","startTime":828.654,"endTime":831.144,"body":"them and they go and execute"},{"speaker":"Harv Nagra","startTime":828.654,"endTime":831.144,"body":"and send it back to you."},{"speaker":"Harv Nagra","startTime":831.144,"endTime":833.244,"body":"So there's a lot of"},{"speaker":"Harv Nagra","startTime":831.144,"endTime":833.244,"body":"change happening in"},{"speaker":"Harv Nagra","startTime":833.244,"endTime":834.055,"body":"that kind of regard."},{"speaker":"Harv Nagra","startTime":834.3249999999999,"endTime":838.1139999999999,"body":"I think the challenge is"},{"speaker":"Harv Nagra","startTime":834.3249999999999,"endTime":838.1139999999999,"body":"probably around a lot of"},{"speaker":"Harv Nagra","startTime":838.1139999999999,"endTime":840.425,"body":"things, but one of them I"},{"speaker":"Harv Nagra","startTime":838.1139999999999,"endTime":840.425,"body":"think is how this dilutes"},{"speaker":"Harv Nagra","startTime":840.425,"endTime":841.4739999999999,"body":"the company culture."},{"speaker":"Harv Nagra","startTime":841.535,"endTime":843.905,"body":"When you have all these"},{"speaker":"Harv Nagra","startTime":841.535,"endTime":843.905,"body":"kind of fractional or"},{"speaker":"Harv Nagra","startTime":843.905,"endTime":846.935,"body":"outside people coming in"},{"speaker":"Harv Nagra","startTime":843.905,"endTime":846.935,"body":"and constantly rotating"},{"speaker":"Harv Nagra","startTime":847.2049999999999,"endTime":848.405,"body":"is, what does that mean?"},{"speaker":"Harv Nagra","startTime":848.759,"endTime":852.15,"body":"There's already been a challenge"},{"speaker":"Harv Nagra","startTime":848.759,"endTime":852.15,"body":"with remote and hybrid teams"},{"speaker":"Harv Nagra","startTime":852.15,"endTime":855.5989999999999,"body":"and how that dilutes company"},{"speaker":"Harv Nagra","startTime":852.15,"endTime":855.5989999999999,"body":"culture and not everyone has"},{"speaker":"Harv Nagra","startTime":855.649,"endTime":859.4889999999999,"body":"fully understood how to tackle"},{"speaker":"Harv Nagra","startTime":855.649,"endTime":859.4889999999999,"body":"that and how to make sure that"},{"speaker":"Harv Nagra","startTime":859.4889999999999,"endTime":862.249,"body":"you're operating in this kind"},{"speaker":"Harv Nagra","startTime":859.4889999999999,"endTime":862.249,"body":"of remote first way and making"},{"speaker":"Harv Nagra","startTime":862.249,"endTime":865.909,"body":"sure that it's super inclusive"},{"speaker":"Harv Nagra","startTime":862.249,"endTime":865.909,"body":"and that you're ensuring that"},{"speaker":"Harv Nagra","startTime":865.909,"endTime":868.8489999999999,"body":"people have that same experience"},{"speaker":"Harv Nagra","startTime":865.909,"endTime":868.8489999999999,"body":"and opportunities when they're"},{"speaker":"Harv Nagra","startTime":869.0889999999999,"endTime":871.039,"body":"working from home or remotely."},{"speaker":"Harv Nagra","startTime":871.309,"endTime":873.889,"body":"But figuring out how to"},{"speaker":"Harv Nagra","startTime":871.309,"endTime":873.889,"body":"onboard people and collaborate"},{"speaker":"Harv Nagra","startTime":873.889,"endTime":876.2289999999999,"body":"people with the right way"},{"speaker":"Harv Nagra","startTime":873.889,"endTime":876.2289999999999,"body":"when they're in these kind of"},{"speaker":"Harv Nagra","startTime":876.6139999999999,"endTime":879.8489999999999,"body":"fractional roles are coming in"},{"speaker":"Harv Nagra","startTime":876.6139999999999,"endTime":879.8489999999999,"body":"at odd moments and making sure"},{"speaker":"Harv Nagra","startTime":879.8489999999999,"endTime":883.149,"body":"you're maintaining the kind"},{"speaker":"Harv Nagra","startTime":879.8489999999999,"endTime":883.149,"body":"of standards and the quality"},{"speaker":"Harv Nagra","startTime":883.209,"endTime":884.379,"body":"that you expect of yourself."},{"speaker":"Harv Nagra","startTime":884.379,"endTime":886.294,"body":"So I think those are some"},{"speaker":"Harv Nagra","startTime":884.379,"endTime":886.294,"body":"of the challenges and some"},{"speaker":"Harv Nagra","startTime":886.294,"endTime":887.164,"body":"of the changes I've seen."},{"speaker":"Galen Low","startTime":887.3439999999999,"endTime":888.784,"body":"No, that's a huge"},{"speaker":"Galen Low","startTime":887.3439999999999,"endTime":888.784,"body":"change and we're seeing that"},{"speaker":"Galen Low","startTime":888.784,"endTime":889.774,"body":"in the community as well."},{"speaker":"Galen Low","startTime":889.774,"endTime":892.2339999999999,"body":"A lot of folks in the project"},{"speaker":"Galen Low","startTime":889.774,"endTime":892.2339999999999,"body":"management world switching"},{"speaker":"Galen Low","startTime":892.534,"endTime":895.084,"body":"to freelance work because"},{"speaker":"Galen Low","startTime":892.534,"endTime":895.084,"body":"there's more opportunities"},{"speaker":"Galen Low","startTime":895.084,"endTime":896.044,"body":"available to them."},{"speaker":"Galen Low","startTime":896.2239999999999,"endTime":898.554,"body":"There is this sort of shift"},{"speaker":"Galen Low","startTime":896.2239999999999,"endTime":898.554,"body":"in full-time employment"},{"speaker":"Galen Low","startTime":898.554,"endTime":899.904,"body":"versus fractional."},{"speaker":"Galen Low","startTime":900.2189999999999,"endTime":903.4889999999999,"body":"And even if you aren't making"},{"speaker":"Galen Low","startTime":900.2189999999999,"endTime":903.4889999999999,"body":"that shift, then the team"},{"speaker":"Galen Low","startTime":903.4889999999999,"endTime":906.039,"body":"that you're working with might"},{"speaker":"Galen Low","startTime":903.4889999999999,"endTime":906.039,"body":"actually be made up of that."},{"speaker":"Galen Low","startTime":906.039,"endTime":907.689,"body":"Like the design as"},{"speaker":"Galen Low","startTime":906.039,"endTime":907.689,"body":"a service thing."},{"speaker":"Galen Low","startTime":907.689,"endTime":909.939,"body":"Like I actually, I'm"},{"speaker":"Galen Low","startTime":907.689,"endTime":909.939,"body":"not too up on that."},{"speaker":"Galen Low","startTime":910.179,"endTime":914.1089999999999,"body":"And it sounds like it would take"},{"speaker":"Galen Low","startTime":910.179,"endTime":914.1089999999999,"body":"a whole different sort of set"},{"speaker":"Galen Low","startTime":914.1089999999999,"endTime":917.379,"body":"of skills, different playbook"},{"speaker":"Galen Low","startTime":914.1089999999999,"endTime":917.379,"body":"really, to be managing that, to"},{"speaker":"Galen Low","startTime":917.379,"endTime":921.279,"body":"be, having that, anyone who's"},{"speaker":"Galen Low","startTime":917.379,"endTime":921.279,"body":"done like a full waterfall"},{"speaker":"Galen Low","startTime":921.279,"endTime":923.889,"body":"style project when you're"},{"speaker":"Galen Low","startTime":921.279,"endTime":923.889,"body":"trying to get every requirement."},{"speaker":"Galen Low","startTime":924.134,"endTime":927.014,"body":"Documented and detailed"},{"speaker":"Galen Low","startTime":924.134,"endTime":927.014,"body":"upfront so that you can"},{"speaker":"Galen Low","startTime":927.014,"endTime":929.414,"body":"send it off and it doesn't"},{"speaker":"Galen Low","startTime":927.014,"endTime":929.414,"body":"change and you get the thing"},{"speaker":"Galen Low","startTime":929.414,"endTime":930.554,"body":"back the way you wanted it."},{"speaker":"Galen Low","startTime":930.834,"endTime":933.124,"body":"It's almost like reaching back"},{"speaker":"Galen Low","startTime":930.834,"endTime":933.124,"body":"into that grab bag of okay,"},{"speaker":"Galen Low","startTime":933.124,"endTime":936.174,"body":"we need to be, like we need"},{"speaker":"Galen Low","startTime":933.124,"endTime":936.174,"body":"to bolster our documents,"},{"speaker":"Galen Low","startTime":936.174,"endTime":937.2239999999999,"body":"requirements process."},{"speaker":"Galen Low","startTime":937.2239999999999,"endTime":939.994,"body":"Because we spent all these years"},{"speaker":"Galen Low","startTime":937.2239999999999,"endTime":939.994,"body":"getting a little more agile and"},{"speaker":"Galen Low","startTime":939.994,"endTime":940.9839999999999,"body":"going, Hey, do you like this?"},{"speaker":"Galen Low","startTime":940.9839999999999,"endTime":942.784,"body":"Here's an MVP,"},{"speaker":"Galen Low","startTime":940.9839999999999,"endTime":942.784,"body":"should we change it?"},{"speaker":"Galen Low","startTime":943.024,"endTime":944.314,"body":"And then suddenly your"},{"speaker":"Galen Low","startTime":943.024,"endTime":944.314,"body":"team, you're like, okay,"},{"speaker":"Galen Low","startTime":944.314,"endTime":947.1039999999999,"body":"I don't have my freelancer"},{"speaker":"Galen Low","startTime":944.314,"endTime":947.1039999999999,"body":"for the entire project, just"},{"speaker":"Galen Low","startTime":947.1039999999999,"endTime":948.154,"body":"for the first three weeks."},{"speaker":"Galen Low","startTime":948.334,"endTime":949.564,"body":"That's all we could"},{"speaker":"Galen Low","startTime":948.334,"endTime":949.564,"body":"afford in the budget."},{"speaker":"Galen Low","startTime":949.774,"endTime":951.424,"body":"We need to change the"},{"speaker":"Galen Low","startTime":949.774,"endTime":951.424,"body":"way we're working."},{"speaker":"Galen Low","startTime":951.869,"endTime":955.049,"body":"And I love that notion"},{"speaker":"Galen Low","startTime":951.869,"endTime":955.049,"body":"that yeah, we just need to"},{"speaker":"Galen Low","startTime":955.319,"endTime":956.509,"body":"go in, eyes open, right?"},{"speaker":"Galen Low","startTime":956.509,"endTime":959.209,"body":"With the fact that remote"},{"speaker":"Galen Low","startTime":956.509,"endTime":959.209,"body":"work and remote first is a"},{"speaker":"Galen Low","startTime":959.209,"endTime":962.299,"body":"thing that requires attention,"},{"speaker":"Galen Low","startTime":959.209,"endTime":962.299,"body":"that you know our projects"},{"speaker":"Galen Low","startTime":962.299,"endTime":963.289,"body":"are gonna run differently."},{"speaker":"Galen Low","startTime":963.499,"endTime":965.8389999999999,"body":"And really swinging back to"},{"speaker":"Galen Low","startTime":963.499,"endTime":965.8389999999999,"body":"the importance of ops, the"},{"speaker":"Galen Low","startTime":965.8389999999999,"endTime":969.949,"body":"importance of nimble ops so"},{"speaker":"Galen Low","startTime":965.8389999999999,"endTime":969.949,"body":"that this is also supported,"},{"speaker":"Galen Low","startTime":970.2189999999999,"endTime":971.7389999999999,"body":"not just make it up as we go."},{"speaker":"Galen Low","startTime":971.799,"endTime":973.2389999999999,"body":"Maybe we're making it up"},{"speaker":"Galen Low","startTime":971.799,"endTime":973.2389999999999,"body":"as we go, but we're also"},{"speaker":"Galen Low","startTime":973.2389999999999,"endTime":976.2339999999999,"body":"trying to make it more"},{"speaker":"Galen Low","startTime":973.2389999999999,"endTime":976.2339999999999,"body":"uniform, more predictable,"},{"speaker":"Galen Low","startTime":976.264,"endTime":978.934,"body":"more stable, and honestly"},{"speaker":"Galen Low","startTime":976.264,"endTime":978.934,"body":"better for the business."},{"speaker":"Harv Nagra","startTime":979.204,"endTime":979.654,"body":"Totally."},{"speaker":"Harv Nagra","startTime":979.9839999999999,"endTime":982.294,"body":"Back in the old days,"},{"speaker":"Harv Nagra","startTime":979.9839999999999,"endTime":982.294,"body":"like now, it's like over"},{"speaker":"Harv Nagra","startTime":982.294,"endTime":983.554,"body":"five years ago, right?"},{"speaker":"Harv Nagra","startTime":983.554,"endTime":986.8439999999999,"body":"But you could look over"},{"speaker":"Harv Nagra","startTime":983.554,"endTime":986.8439999999999,"body":"your shoulder at someone's"},{"speaker":"Harv Nagra","startTime":986.8439999999999,"endTime":990.534,"body":"screen or just talk to"},{"speaker":"Harv Nagra","startTime":986.8439999999999,"endTime":990.534,"body":"your peer next door and ask"},{"speaker":"Harv Nagra","startTime":990.534,"endTime":991.7339999999999,"body":"them how to do something."},{"speaker":"Harv Nagra","startTime":991.764,"endTime":993.504,"body":"And it is not as possible."},{"speaker":"Harv Nagra","startTime":993.504,"endTime":995.544,"body":"You have to message them"},{"speaker":"Harv Nagra","startTime":993.504,"endTime":995.544,"body":"on Slack or Teams or"},{"speaker":"Harv Nagra","startTime":995.544,"endTime":999.1139999999999,"body":"whatever it is, or jump in"},{"speaker":"Harv Nagra","startTime":995.544,"endTime":999.1139999999999,"body":"a Huddle or call or schedule"},{"speaker":"Harv Nagra","startTime":999.1139999999999,"endTime":1002.804,"body":"something so that knowledge"},{"speaker":"Harv Nagra","startTime":999.1139999999999,"endTime":1002.804,"body":"sharing is not as fluid."},{"speaker":"Harv Nagra","startTime":1002.804,"endTime":1005.174,"body":"And those conversations,"},{"speaker":"Harv Nagra","startTime":1002.804,"endTime":1005.174,"body":"there's a hurdle because you're"},{"speaker":"Harv Nagra","startTime":1005.174,"endTime":1007.6039999999999,"body":"not constantly just able to"},{"speaker":"Harv Nagra","startTime":1005.174,"endTime":1007.6039999999999,"body":"talk out loud to somebody."},{"speaker":"Harv Nagra","startTime":1007.6039999999999,"endTime":1009.194,"body":"You have to send that message."},{"speaker":"Harv Nagra","startTime":1009.554,"endTime":1013.874,"body":"So I, I think that's where"},{"speaker":"Harv Nagra","startTime":1009.554,"endTime":1013.874,"body":"those kind of having that, a"},{"speaker":"Harv Nagra","startTime":1013.874,"endTime":1017.894,"body":"bit of documentation and all"},{"speaker":"Harv Nagra","startTime":1013.874,"endTime":1017.894,"body":"of that stuff centrally where"},{"speaker":"Harv Nagra","startTime":1017.894,"endTime":1021.1039999999999,"body":"people can access it and they"},{"speaker":"Harv Nagra","startTime":1017.894,"endTime":1021.1039999999999,"body":"know the way the company and"},{"speaker":"Harv Nagra","startTime":1021.1039999999999,"endTime":1023.924,"body":"the organization, the projects"},{"speaker":"Harv Nagra","startTime":1021.1039999999999,"endTime":1023.924,"body":"are meant to run so they"},{"speaker":"Harv Nagra","startTime":1023.924,"endTime":1024.884,"body":"have something to reference."},{"speaker":"Harv Nagra","startTime":1024.884,"endTime":1027.584,"body":"But of course, encouraging that"},{"speaker":"Harv Nagra","startTime":1024.884,"endTime":1027.584,"body":"conversation to make sure people"},{"speaker":"Harv Nagra","startTime":1027.584,"endTime":1030.164,"body":"get the no nuance from the"},{"speaker":"Harv Nagra","startTime":1027.584,"endTime":1030.164,"body":"people they need to speak to."},{"speaker":"Galen Low","startTime":1030.5240000000001,"endTime":1030.944,"body":"I love that."},{"speaker":"Galen Low","startTime":1031.319,"endTime":1033.029,"body":"If I'm understanding that"},{"speaker":"Galen Low","startTime":1031.319,"endTime":1033.029,"body":"correctly, there's this"},{"speaker":"Galen Low","startTime":1033.029,"endTime":1035.609,"body":"sort of like ops layer that"},{"speaker":"Galen Low","startTime":1033.029,"endTime":1035.609,"body":"can help support in terms"},{"speaker":"Galen Low","startTime":1035.609,"endTime":1038.429,"body":"of like culture, values,"},{"speaker":"Galen Low","startTime":1035.609,"endTime":1038.429,"body":"ways of working systems."},{"speaker":"Galen Low","startTime":1038.669,"endTime":1040.469,"body":"And then there will also be"},{"speaker":"Galen Low","startTime":1038.669,"endTime":1040.469,"body":"this sort of like cool, but"},{"speaker":"Galen Low","startTime":1040.469,"endTime":1044.249,"body":"also you're plugging into"},{"speaker":"Galen Low","startTime":1040.469,"endTime":1044.249,"body":"this team as a freelancer and"},{"speaker":"Galen Low","startTime":1044.419,"endTime":1047.239,"body":"here's the, like they have"},{"speaker":"Galen Low","startTime":1044.419,"endTime":1047.239,"body":"their own sort of team culture"},{"speaker":"Galen Low","startTime":1047.239,"endTime":1049.819,"body":"ways of working, different"},{"speaker":"Galen Low","startTime":1047.239,"endTime":1049.819,"body":"project requirements and"},{"speaker":"Galen Low","startTime":1049.819,"endTime":1050.719,"body":"they needed different things."},{"speaker":"Galen Low","startTime":1050.989,"endTime":1052.489,"body":"So that's where you're"},{"speaker":"Galen Low","startTime":1050.989,"endTime":1052.489,"body":"gonna get that as well."},{"speaker":"Harv Nagra","startTime":1052.699,"endTime":1053.299,"body":"Absolutely."},{"speaker":"Galen Low","startTime":1053.359,"endTime":1053.749,"body":"It's cool."},{"speaker":"Galen Low","startTime":1053.779,"endTime":1054.319,"body":"I like that."},{"speaker":"Galen Low","startTime":1054.769,"endTime":1057.799,"body":"We talked a bit about this"},{"speaker":"Galen Low","startTime":1054.769,"endTime":1057.799,"body":"in our conversation on your"},{"speaker":"Galen Low","startTime":1057.799,"endTime":1060.349,"body":"podcast, but I wanna dig"},{"speaker":"Galen Low","startTime":1057.799,"endTime":1060.349,"body":"in a little bit because one"},{"speaker":"Galen Low","startTime":1060.349,"endTime":1062.239,"body":"thing that our community"},{"speaker":"Galen Low","startTime":1060.349,"endTime":1062.239,"body":"is seeing a lot of is just"},{"speaker":"Galen Low","startTime":1062.239,"endTime":1064.479,"body":"like this increase in what"},{"speaker":"Galen Low","startTime":1062.239,"endTime":1064.479,"body":"I'm calling role blending."},{"speaker":"Galen Low","startTime":1064.839,"endTime":1068.139,"body":"Where like a role that was"},{"speaker":"Galen Low","startTime":1064.839,"endTime":1068.139,"body":"once a singular full-time"},{"speaker":"Galen Low","startTime":1068.139,"endTime":1071.799,"body":"position is now expected"},{"speaker":"Galen Low","startTime":1068.139,"endTime":1071.799,"body":"to wear an additional hat"},{"speaker":"Galen Low","startTime":1072.129,"endTime":1074.319,"body":"to serve some changes to"},{"speaker":"Galen Low","startTime":1072.129,"endTime":1074.319,"body":"the business strategy."},{"speaker":"Galen Low","startTime":1074.649,"endTime":1077.259,"body":"Do you see this as maybe a"},{"speaker":"Galen Low","startTime":1074.649,"endTime":1077.259,"body":"potential opportunity for"},{"speaker":"Galen Low","startTime":1077.259,"endTime":1080.699,"body":"like career growth as in could"},{"speaker":"Galen Low","startTime":1077.259,"endTime":1080.699,"body":"this become a role transition?"},{"speaker":"Galen Low","startTime":1080.729,"endTime":1083.759,"body":"Or in your eyes from an ops"},{"speaker":"Galen Low","startTime":1080.729,"endTime":1083.759,"body":"standpoint, would this more"},{"speaker":"Galen Low","startTime":1083.759,"endTime":1087.6589999999999,"body":"be like a cost savings measure"},{"speaker":"Galen Low","startTime":1083.759,"endTime":1087.6589999999999,"body":"that an agency project manager"},{"speaker":"Galen Low","startTime":1087.6589999999999,"endTime":1090.6589999999999,"body":"maybe just needs to like green"},{"speaker":"Galen Low","startTime":1087.6589999999999,"endTime":1090.6589999999999,"body":"and bear it or just endure for a"},{"speaker":"Galen Low","startTime":1090.6589999999999,"endTime":1091.859,"body":"little while to keep their job?"},{"speaker":"Harv Nagra","startTime":1092.099,"endTime":1093.959,"body":"I thought it"},{"speaker":"Harv Nagra","startTime":1092.099,"endTime":1093.959,"body":"was interesting that this"},{"speaker":"Harv Nagra","startTime":1093.959,"endTime":1097.6789999999999,"body":"question Galen, because when"},{"speaker":"Harv Nagra","startTime":1093.959,"endTime":1097.6789999999999,"body":"an organization is not very"},{"speaker":"Harv Nagra","startTime":1097.6789999999999,"endTime":1100.739,"body":"mature and they're starting"},{"speaker":"Harv Nagra","startTime":1097.6789999999999,"endTime":1100.739,"body":"up, or they've stayed in that"},{"speaker":"Harv Nagra","startTime":1100.739,"endTime":1101.914,"body":"kind of startup mode too long."},{"speaker":"Harv Nagra","startTime":1102.469,"endTime":1105.379,"body":"There's a lot of blending"},{"speaker":"Harv Nagra","startTime":1102.469,"endTime":1105.379,"body":"of roles and there's no"},{"speaker":"Harv Nagra","startTime":1105.379,"endTime":1108.139,"body":"clear definition of roles"},{"speaker":"Harv Nagra","startTime":1105.379,"endTime":1108.139,"body":"and everyone's juggling"},{"speaker":"Harv Nagra","startTime":1108.1689999999999,"endTime":1109.129,"body":"five different things."},{"speaker":"Harv Nagra","startTime":1109.129,"endTime":1111.739,"body":"You might be an account"},{"speaker":"Harv Nagra","startTime":1109.129,"endTime":1111.739,"body":"manager that has some HR"},{"speaker":"Harv Nagra","startTime":1111.739,"endTime":1114.799,"body":"responsibilities or the"},{"speaker":"Harv Nagra","startTime":1111.739,"endTime":1114.799,"body":"MD is a bit of operations"},{"speaker":"Harv Nagra","startTime":1114.799,"endTime":1117.205,"body":"and a bit of accounting"},{"speaker":"Harv Nagra","startTime":1114.799,"endTime":1117.205,"body":"and things like that, and."},{"speaker":"Harv Nagra","startTime":1117.979,"endTime":1120.049,"body":"You have to do a"},{"speaker":"Harv Nagra","startTime":1117.979,"endTime":1120.049,"body":"bit of everything."},{"speaker":"Harv Nagra","startTime":1120.049,"endTime":1124.939,"body":"So it's also interesting that"},{"speaker":"Harv Nagra","startTime":1120.049,"endTime":1124.939,"body":"it's coming now also because"},{"speaker":"Harv Nagra","startTime":1124.939,"endTime":1129.469,"body":"of the economic pressures"},{"speaker":"Harv Nagra","startTime":1124.939,"endTime":1129.469,"body":"or downsizing or other kind"},{"speaker":"Harv Nagra","startTime":1129.469,"endTime":1130.699,"body":"of changes leading to that."},{"speaker":"Harv Nagra","startTime":1130.729,"endTime":1134.449,"body":"Not just because of the maturity"},{"speaker":"Harv Nagra","startTime":1130.729,"endTime":1134.449,"body":"of the organization, but I've"},{"speaker":"Harv Nagra","startTime":1134.449,"endTime":1137.869,"body":"seen this in the past and I was"},{"speaker":"Harv Nagra","startTime":1134.449,"endTime":1137.869,"body":"in one of those organizations"},{"speaker":"Harv Nagra","startTime":1137.869,"endTime":1141.579,"body":"myself where I had to step"},{"speaker":"Harv Nagra","startTime":1137.869,"endTime":1141.579,"body":"up and say, okay, that thing"},{"speaker":"Harv Nagra","startTime":1141.579,"endTime":1146.019,"body":"is broken and due to my kind"},{"speaker":"Harv Nagra","startTime":1141.579,"endTime":1146.019,"body":"of, what do I call it, like"},{"speaker":"Harv Nagra","startTime":1146.019,"endTime":1149.619,"body":"my personality and lack of"},{"speaker":"Harv Nagra","startTime":1146.019,"endTime":1149.619,"body":"satisfaction with seeing"},{"speaker":"Harv Nagra","startTime":1149.619,"endTime":1152.349,"body":"something broken, that's just"},{"speaker":"Harv Nagra","startTime":1149.619,"endTime":1152.349,"body":"causing endless frustration."},{"speaker":"Harv Nagra","startTime":1152.6789999999999,"endTime":1154.539,"body":"Just being like, okay, there's"},{"speaker":"Harv Nagra","startTime":1152.6789999999999,"endTime":1154.539,"body":"no one responsible for that."},{"speaker":"Harv Nagra","startTime":1154.539,"endTime":1157.899,"body":"I'm gonna step in and fix that"},{"speaker":"Harv Nagra","startTime":1154.539,"endTime":1157.899,"body":"thing and just sort it out,"},{"speaker":"Harv Nagra","startTime":1158.4089999999999,"endTime":1161.139,"body":"and I continued to do that"},{"speaker":"Harv Nagra","startTime":1158.4089999999999,"endTime":1161.139,"body":"and over time, that turned"},{"speaker":"Harv Nagra","startTime":1161.139,"endTime":1164.029,"body":"into I realized that I was"},{"speaker":"Harv Nagra","startTime":1161.139,"endTime":1164.029,"body":"really good at that stuff."},{"speaker":"Harv Nagra","startTime":1164.394,"endTime":1166.014,"body":"And I wanted to do more of it."},{"speaker":"Harv Nagra","startTime":1166.014,"endTime":1168.894,"body":"And I liked doing that more"},{"speaker":"Harv Nagra","startTime":1166.014,"endTime":1168.894,"body":"than the client delivery stuff."},{"speaker":"Harv Nagra","startTime":1168.894,"endTime":1172.464,"body":"So it was like I was a digital"},{"speaker":"Harv Nagra","startTime":1168.894,"endTime":1172.464,"body":"producer and digital director,"},{"speaker":"Harv Nagra","startTime":1172.464,"endTime":1176.124,"body":"and over both of those kind"},{"speaker":"Harv Nagra","startTime":1172.464,"endTime":1176.124,"body":"of job titles, I was doing"},{"speaker":"Harv Nagra","startTime":1176.124,"endTime":1180.024,"body":"more and more of this stuff"},{"speaker":"Harv Nagra","startTime":1176.124,"endTime":1180.024,"body":"that had to do with operations"},{"speaker":"Harv Nagra","startTime":1180.024,"endTime":1183.174,"body":"until I was like, okay, we"},{"speaker":"Harv Nagra","startTime":1180.024,"endTime":1183.174,"body":"need an operations director."},{"speaker":"Harv Nagra","startTime":1183.174,"endTime":1185.454,"body":"And I feel like I'm doing two"},{"speaker":"Harv Nagra","startTime":1183.174,"endTime":1185.454,"body":"different jobs and I wanna"},{"speaker":"Harv Nagra","startTime":1185.454,"endTime":1187.644,"body":"make a case for pursuing that."},{"speaker":"Harv Nagra","startTime":1188.079,"endTime":1189.579,"body":"I think you're exactly right."},{"speaker":"Harv Nagra","startTime":1189.759,"endTime":1191.829,"body":"There's a challenge there that"},{"speaker":"Harv Nagra","startTime":1189.759,"endTime":1191.829,"body":"you don't wanna sacrifice what"},{"speaker":"Harv Nagra","startTime":1191.829,"endTime":1194.019,"body":"your core duties are, so you"},{"speaker":"Harv Nagra","startTime":1191.829,"endTime":1194.019,"body":"wanna make sure that you're"},{"speaker":"Harv Nagra","startTime":1194.019,"endTime":1197.724,"body":"being absolutely honest and"},{"speaker":"Harv Nagra","startTime":1194.019,"endTime":1197.724,"body":"saying, Hey, i've got this"},{"speaker":"Harv Nagra","startTime":1197.724,"endTime":1199.584,"body":"stuff that I need to deliver"},{"speaker":"Harv Nagra","startTime":1197.724,"endTime":1199.584,"body":"for the client, and if I'm"},{"speaker":"Harv Nagra","startTime":1199.584,"endTime":1201.959,"body":"doing all this additional, it's"},{"speaker":"Harv Nagra","startTime":1199.584,"endTime":1201.959,"body":"either gonna have to be out"},{"speaker":"Harv Nagra","startTime":1201.959,"endTime":1205.439,"body":"of hours or my main project"},{"speaker":"Harv Nagra","startTime":1201.959,"endTime":1205.439,"body":"requirements are gonna slip and"},{"speaker":"Harv Nagra","startTime":1205.439,"endTime":1207.899,"body":"then that's gonna have a knock"},{"speaker":"Harv Nagra","startTime":1205.439,"endTime":1207.899,"body":"on effect and things like that."},{"speaker":"Harv Nagra","startTime":1208.229,"endTime":1210.089,"body":"But I think it's absolutely"},{"speaker":"Harv Nagra","startTime":1208.229,"endTime":1210.089,"body":"a great opportunity."},{"speaker":"Harv Nagra","startTime":1210.089,"endTime":1213.269,"body":"Hopefully whatever you're"},{"speaker":"Harv Nagra","startTime":1210.089,"endTime":1213.269,"body":"taking on has a nice overlap"},{"speaker":"Harv Nagra","startTime":1213.269,"endTime":1216.359,"body":"or a nice extension in the"},{"speaker":"Harv Nagra","startTime":1213.269,"endTime":1216.359,"body":"logical extension of your core"},{"speaker":"Harv Nagra","startTime":1216.359,"endTime":1218.399,"body":"duties, so it becomes a branch."},{"speaker":"Harv Nagra","startTime":1218.649,"endTime":1221.709,"body":"Galen, like I think about"},{"speaker":"Harv Nagra","startTime":1218.649,"endTime":1221.709,"body":"my early career when I"},{"speaker":"Harv Nagra","startTime":1221.709,"endTime":1223.599,"body":"first graduated university."},{"speaker":"Harv Nagra","startTime":1223.989,"endTime":1227.619,"body":"I felt like I was in this"},{"speaker":"Harv Nagra","startTime":1223.989,"endTime":1227.619,"body":"multidisciplinary program that"},{"speaker":"Harv Nagra","startTime":1227.619,"endTime":1230.229,"body":"did everything from like graphic"},{"speaker":"Harv Nagra","startTime":1227.619,"endTime":1230.229,"body":"design, web design, animation,"},{"speaker":"Harv Nagra","startTime":1230.229,"endTime":1233.799,"body":"film, interaction design,"},{"speaker":"Harv Nagra","startTime":1230.229,"endTime":1233.799,"body":"all these kinds of things."},{"speaker":"Harv Nagra","startTime":1233.799,"endTime":1236.869,"body":"And I was like graduated"},{"speaker":"Harv Nagra","startTime":1233.799,"endTime":1236.869,"body":"thinking like what do I do now?"},{"speaker":"Harv Nagra","startTime":1237.199,"endTime":1239.4189999999999,"body":"I'm not super good"},{"speaker":"Harv Nagra","startTime":1237.199,"endTime":1239.4189999999999,"body":"at any of them."},{"speaker":"Harv Nagra","startTime":1239.4189999999999,"endTime":1241.279,"body":"I know how to do a bit"},{"speaker":"Harv Nagra","startTime":1239.4189999999999,"endTime":1241.279,"body":"of everything, right?"},{"speaker":"Harv Nagra","startTime":1241.6399999999999,"endTime":1244.519,"body":"And so I went and did a bit more"},{"speaker":"Harv Nagra","startTime":1241.6399999999999,"endTime":1244.519,"body":"digital marketing training and"},{"speaker":"Harv Nagra","startTime":1244.519,"endTime":1246.199,"body":"that's how I started my career."},{"speaker":"Harv Nagra","startTime":1246.589,"endTime":1250.609,"body":"But what I found is that at the"},{"speaker":"Harv Nagra","startTime":1246.589,"endTime":1250.609,"body":"stage I'm at in my career now,"},{"speaker":"Harv Nagra","startTime":1251.014,"endTime":1254.374,"body":"being a jack of all trades back"},{"speaker":"Harv Nagra","startTime":1251.014,"endTime":1254.374,"body":"then felt like a liability and"},{"speaker":"Harv Nagra","startTime":1254.374,"endTime":1255.5439999999999,"body":"I can't do anything with this."},{"speaker":"Harv Nagra","startTime":1255.7549999999999,"endTime":1259.5439999999999,"body":"Whereas now I feel like"},{"speaker":"Harv Nagra","startTime":1255.7549999999999,"endTime":1259.5439999999999,"body":"that's the superpower is wow."},{"speaker":"Harv Nagra","startTime":1259.5439999999999,"endTime":1263.0539999999999,"body":"Over time I'm still a jack of"},{"speaker":"Harv Nagra","startTime":1259.5439999999999,"endTime":1263.0539999999999,"body":"all trades, but now that means"},{"speaker":"Harv Nagra","startTime":1263.0539999999999,"endTime":1266.0249999999999,"body":"I'm an operations director"},{"speaker":"Harv Nagra","startTime":1263.0539999999999,"endTime":1266.0249999999999,"body":"and I can do all these things."},{"speaker":"Harv Nagra","startTime":1266.0249999999999,"endTime":1267.405,"body":"I can go produce podcasts."},{"speaker":"Harv Nagra","startTime":1267.405,"endTime":1268.634,"body":"I can run training sessions."},{"speaker":"Harv Nagra","startTime":1268.979,"endTime":1272.099,"body":"I can, sort out people's"},{"speaker":"Harv Nagra","startTime":1268.979,"endTime":1272.099,"body":"processes and I've got a"},{"speaker":"Harv Nagra","startTime":1272.099,"endTime":1274.019,"body":"point of view on technology"},{"speaker":"Harv Nagra","startTime":1272.099,"endTime":1274.019,"body":"and stuff like that."},{"speaker":"Harv Nagra","startTime":1274.319,"endTime":1277.649,"body":"So I think absolutely don't"},{"speaker":"Harv Nagra","startTime":1274.319,"endTime":1277.649,"body":"shut down those opportunities."},{"speaker":"Harv Nagra","startTime":1277.649,"endTime":1280.589,"body":"Learn as much as you can, and"},{"speaker":"Harv Nagra","startTime":1277.649,"endTime":1280.589,"body":"over time, over the course of"},{"speaker":"Harv Nagra","startTime":1280.589,"endTime":1284.339,"body":"your career, all this stuff just"},{"speaker":"Harv Nagra","startTime":1280.589,"endTime":1284.339,"body":"becomes like tools in your tool"},{"speaker":"Harv Nagra","startTime":1284.339,"endTime":1287.279,"body":"belt that make you more and more"},{"speaker":"Harv Nagra","startTime":1284.339,"endTime":1287.279,"body":"of a unicorn, which just makes"},{"speaker":"Harv Nagra","startTime":1287.279,"endTime":1288.959,"body":"you that much more valuable."},{"speaker":"Harv Nagra","startTime":1289.379,"endTime":1293.009,"body":"I think it's a great opportunity"},{"speaker":"Harv Nagra","startTime":1289.379,"endTime":1293.009,"body":"as long as you're able to not"},{"speaker":"Harv Nagra","startTime":1293.009,"endTime":1294.779,"body":"exhaust yourself in the process."},{"speaker":"Harv Nagra","startTime":1295.3039999999999,"endTime":1297.764,"body":"Having those boundaries and"},{"speaker":"Harv Nagra","startTime":1295.3039999999999,"endTime":1297.764,"body":"making sure your kind of key"},{"speaker":"Harv Nagra","startTime":1297.764,"endTime":1300.374,"body":"priorities are still being"},{"speaker":"Harv Nagra","startTime":1297.764,"endTime":1300.374,"body":"addressed at your client"},{"speaker":"Harv Nagra","startTime":1300.374,"endTime":1302.264,"body":"delivery responsibilities"},{"speaker":"Harv Nagra","startTime":1300.374,"endTime":1302.264,"body":"and all that kind of stuff."},{"speaker":"Galen Low","startTime":1302.504,"endTime":1303.854,"body":"I really like that"},{"speaker":"Galen Low","startTime":1302.504,"endTime":1303.854,"body":"'cause it's like almost like"},{"speaker":"Galen Low","startTime":1303.854,"endTime":1306.344,"body":"the art of stepping up, not"},{"speaker":"Galen Low","startTime":1303.854,"endTime":1306.344,"body":"just being like, cool, I'll"},{"speaker":"Galen Low","startTime":1306.344,"endTime":1309.104,"body":"step up and do this thing and"},{"speaker":"Galen Low","startTime":1306.344,"endTime":1309.104,"body":"my other job, but, and maybe do"},{"speaker":"Galen Low","startTime":1309.104,"endTime":1311.934,"body":"neither well, but being clear,"},{"speaker":"Galen Low","startTime":1309.104,"endTime":1311.934,"body":"with the organization you're"},{"speaker":"Galen Low","startTime":1311.959,"endTime":1313.374,"body":"working at to say, listen."},{"speaker":"Galen Low","startTime":1313.719,"endTime":1315.6689999999999,"body":"I'm willing to step"},{"speaker":"Galen Low","startTime":1313.719,"endTime":1315.6689999999999,"body":"up and step into this."},{"speaker":"Galen Low","startTime":1315.9089999999999,"endTime":1316.809,"body":"It interests me."},{"speaker":"Galen Low","startTime":1316.839,"endTime":1319.059,"body":"I'm gonna be good at"},{"speaker":"Galen Low","startTime":1316.839,"endTime":1319.059,"body":"it, but also I need help"},{"speaker":"Galen Low","startTime":1319.299,"endTime":1322.569,"body":"balancing to make sure"},{"speaker":"Galen Low","startTime":1319.299,"endTime":1322.569,"body":"that I can do both well."},{"speaker":"Galen Low","startTime":1322.839,"endTime":1325.229,"body":"And I do agree with you"},{"speaker":"Galen Low","startTime":1322.839,"endTime":1325.229,"body":"that yeah, I think you and"},{"speaker":"Galen Low","startTime":1325.229,"endTime":1328.199,"body":"I both, I think coming up,"},{"speaker":"Galen Low","startTime":1325.229,"endTime":1328.199,"body":"like we wore a lot of hats."},{"speaker":"Galen Low","startTime":1328.259,"endTime":1329.6689999999999,"body":"Wearing a lot of"},{"speaker":"Galen Low","startTime":1328.259,"endTime":1329.6689999999999,"body":"hats was normal."},{"speaker":"Galen Low","startTime":1329.879,"endTime":1331.799,"body":"And a lot of the conversations"},{"speaker":"Galen Low","startTime":1329.879,"endTime":1331.799,"body":"I'm having, like I did a"},{"speaker":"Galen Low","startTime":1331.829,"endTime":1333.719,"body":"post on LinkedIn, I'm like,"},{"speaker":"Galen Low","startTime":1331.829,"endTime":1333.719,"body":"is this the new normal?"},{"speaker":"Galen Low","startTime":1333.719,"endTime":1335.789,"body":"And they're like, when"},{"speaker":"Galen Low","startTime":1333.719,"endTime":1335.789,"body":"was it not the new normal?"},{"speaker":"Galen Low","startTime":1335.7939999999999,"endTime":1338.134,"body":"Because like we've been doing"},{"speaker":"Galen Low","startTime":1335.7939999999999,"endTime":1338.134,"body":"this our entire careers."},{"speaker":"Galen Low","startTime":1338.374,"endTime":1340.234,"body":"But I think there was a"},{"speaker":"Galen Low","startTime":1338.374,"endTime":1340.234,"body":"period of time where, we're"},{"speaker":"Galen Low","startTime":1340.609,"endTime":1343.219,"body":"deeply specializing and I"},{"speaker":"Galen Low","startTime":1340.609,"endTime":1343.219,"body":"think you know, for the deep"},{"speaker":"Galen Low","startTime":1343.219,"endTime":1344.779,"body":"specialists, I applaud you."},{"speaker":"Galen Low","startTime":1344.779,"endTime":1347.059,"body":"I think it's still very"},{"speaker":"Galen Low","startTime":1344.779,"endTime":1347.059,"body":"relevant, but I think the"},{"speaker":"Galen Low","startTime":1347.059,"endTime":1348.859,"body":"opportunities are gonna be"},{"speaker":"Galen Low","startTime":1347.059,"endTime":1348.859,"body":"fewer and further between."},{"speaker":"Galen Low","startTime":1349.1589999999999,"endTime":1352.099,"body":"And like the way that AI and"},{"speaker":"Galen Low","startTime":1349.1589999999999,"endTime":1352.099,"body":"the economy is pushing the"},{"speaker":"Galen Low","startTime":1352.099,"endTime":1356.089,"body":"workforce, I do think like an"},{"speaker":"Galen Low","startTime":1352.099,"endTime":1356.089,"body":"opportunity to do more than"},{"speaker":"Galen Low","startTime":1356.089,"endTime":1360.1689999999999,"body":"one job in a balanced way"},{"speaker":"Galen Low","startTime":1356.089,"endTime":1360.1689999999999,"body":"can really open some doors."},{"speaker":"Galen Low","startTime":1360.1689999999999,"endTime":1362.779,"body":"And to your point, you said like"},{"speaker":"Galen Low","startTime":1360.1689999999999,"endTime":1362.779,"body":"you are like, listen, this role"},{"speaker":"Galen Low","startTime":1362.779,"endTime":1363.889,"body":"needs to be a permanent role."},{"speaker":"Galen Low","startTime":1364.189,"endTime":1364.82,"body":"I want it."},{"speaker":"Galen Low","startTime":1365.12,"endTime":1367.6399999999999,"body":"In other words, it wasn't just"},{"speaker":"Galen Low","startTime":1365.12,"endTime":1367.6399999999999,"body":"thrust upon you, you had agency"},{"speaker":"Galen Low","startTime":1367.6399999999999,"endTime":1371.06,"body":"in it and it actually gave"},{"speaker":"Galen Low","startTime":1367.6399999999999,"endTime":1371.06,"body":"you a path to go, do I want to"},{"speaker":"Galen Low","startTime":1371.06,"endTime":1372.709,"body":"go back to being a producer?"},{"speaker":"Galen Low","startTime":1372.9189999999999,"endTime":1375.739,"body":"Or do I want to go to"},{"speaker":"Galen Low","startTime":1372.9189999999999,"endTime":1375.739,"body":"become an ops director?"},{"speaker":"Galen Low","startTime":1376.07,"endTime":1377.9289999999999,"body":"And it gave you that"},{"speaker":"Galen Low","startTime":1376.07,"endTime":1377.9289999999999,"body":"exposure without having"},{"speaker":"Galen Low","startTime":1377.9289999999999,"endTime":1379.279,"body":"to like jump ship."},{"speaker":"Galen Low","startTime":1379.59,"endTime":1382.59,"body":"Imagine just like taking on a"},{"speaker":"Galen Low","startTime":1379.59,"endTime":1382.59,"body":"full-time ops director role."},{"speaker":"Galen Low","startTime":1382.935,"endTime":1386.205,"body":"Where, there wasn't any sort"},{"speaker":"Galen Low","startTime":1382.935,"endTime":1386.205,"body":"of like bridge in between."},{"speaker":"Galen Low","startTime":1386.5049999999999,"endTime":1388.575,"body":"I think that'd be a lot"},{"speaker":"Galen Low","startTime":1386.5049999999999,"endTime":1388.575,"body":"trickier of a transition."},{"speaker":"Harv Nagra","startTime":1388.855,"endTime":1389.2749999999999,"body":"Totally."},{"speaker":"Harv Nagra","startTime":1389.545,"endTime":1391.705,"body":"I was just looking away for a"},{"speaker":"Harv Nagra","startTime":1389.545,"endTime":1391.705,"body":"moment because this reminded"},{"speaker":"Harv Nagra","startTime":1391.705,"endTime":1394.315,"body":"me of a book I'm listening to"},{"speaker":"Harv Nagra","startTime":1391.705,"endTime":1394.315,"body":"an audio book called Range:"},{"speaker":"Harv Nagra","startTime":1394.455,"endTime":1397.795,"body":"Why Generalists Triumph"},{"speaker":"Harv Nagra","startTime":1394.455,"endTime":1397.795,"body":"in a Specialized World."},{"speaker":"Harv Nagra","startTime":1398.215,"endTime":1400.795,"body":"So I'm only on the second"},{"speaker":"Harv Nagra","startTime":1398.215,"endTime":1400.795,"body":"chapter so I'm not very far"},{"speaker":"Harv Nagra","startTime":1400.795,"endTime":1404.52,"body":"in, but I am quite excited"},{"speaker":"Harv Nagra","startTime":1400.795,"endTime":1404.52,"body":"to read this book 'cause"},{"speaker":"Harv Nagra","startTime":1404.5249999999999,"endTime":1406.495,"body":"it talks about exactly"},{"speaker":"Harv Nagra","startTime":1404.5249999999999,"endTime":1406.495,"body":"what we're talking about."},{"speaker":"Harv Nagra","startTime":1406.795,"endTime":1410.455,"body":"Having a lot of skills and"},{"speaker":"Harv Nagra","startTime":1406.795,"endTime":1410.455,"body":"experimenting and it just"},{"speaker":"Harv Nagra","startTime":1410.455,"endTime":1414.035,"body":"makes you in the long term, it"},{"speaker":"Harv Nagra","startTime":1410.455,"endTime":1414.035,"body":"makes you even more successful."},{"speaker":"Harv Nagra","startTime":1414.47,"endTime":1415.46,"body":"So that's really interesting."},{"speaker":"Harv Nagra","startTime":1415.67,"endTime":1418.1299999999999,"body":"I wanted to point out like"},{"speaker":"Harv Nagra","startTime":1415.67,"endTime":1418.1299999999999,"body":"Galen, if you don't mind,"},{"speaker":"Harv Nagra","startTime":1418.1299999999999,"endTime":1420.8899999999999,"body":"like a couple of examples of"},{"speaker":"Harv Nagra","startTime":1418.1299999999999,"endTime":1420.8899999999999,"body":"where I was taking on some"},{"speaker":"Harv Nagra","startTime":1420.8899999999999,"endTime":1421.94,"body":"of those responsibilities."},{"speaker":"Harv Nagra","startTime":1422.3,"endTime":1425.6299999999999,"body":"One of those was as digital"},{"speaker":"Harv Nagra","startTime":1422.3,"endTime":1425.6299999999999,"body":"producer, like again, working"},{"speaker":"Harv Nagra","startTime":1425.6299999999999,"endTime":1428.24,"body":"in an organization that wasn't"},{"speaker":"Harv Nagra","startTime":1425.6299999999999,"endTime":1428.24,"body":"super mature, didn't have a very"},{"speaker":"Harv Nagra","startTime":1428.24,"endTime":1431.6299999999999,"body":"good onboarding process or even"},{"speaker":"Harv Nagra","startTime":1428.24,"endTime":1431.6299999999999,"body":"like a tech onboarding process."},{"speaker":"Harv Nagra","startTime":1431.6299999999999,"endTime":1435.41,"body":"So I remember freelancers coming"},{"speaker":"Harv Nagra","startTime":1431.6299999999999,"endTime":1435.41,"body":"in and being sat at an iMac"},{"speaker":"Harv Nagra","startTime":1435.41,"endTime":1437.8999999999999,"body":"that had literally like hundreds"},{"speaker":"Harv Nagra","startTime":1435.41,"endTime":1437.8999999999999,"body":"of files on the desktop."},{"speaker":"Harv Nagra","startTime":1437.8999999999999,"endTime":1440.99,"body":"And I would just sit there"},{"speaker":"Harv Nagra","startTime":1437.8999999999999,"endTime":1440.99,"body":"being like a bit embarrassed,"},{"speaker":"Harv Nagra","startTime":1441.02,"endTime":1444.17,"body":"being like, oh my God, they're"},{"speaker":"Harv Nagra","startTime":1441.02,"endTime":1444.17,"body":"gonna be like, where the hell?"},{"speaker":"Harv Nagra","startTime":1444.35,"endTime":1446.96,"body":"But not just freelancers,"},{"speaker":"Harv Nagra","startTime":1444.35,"endTime":1446.96,"body":"but full-timers, it's just"},{"speaker":"Harv Nagra","startTime":1447.5049999999999,"endTime":1450.415,"body":"so terrible of an experience"},{"speaker":"Harv Nagra","startTime":1447.5049999999999,"endTime":1450.415,"body":"to have someone else's"},{"speaker":"Harv Nagra","startTime":1450.415,"endTime":1453.475,"body":"login name on your, what's"},{"speaker":"Harv Nagra","startTime":1450.415,"endTime":1453.475,"body":"meant to be your computer."},{"speaker":"Harv Nagra","startTime":1453.565,"endTime":1455.845,"body":"So I started volunteering"},{"speaker":"Harv Nagra","startTime":1453.565,"endTime":1455.845,"body":"to be like, you know what,"},{"speaker":"Harv Nagra","startTime":1455.965,"endTime":1457.105,"body":"let me sort that out."},{"speaker":"Harv Nagra","startTime":1457.105,"endTime":1459.865,"body":"I'm gonna reset these Macs"},{"speaker":"Harv Nagra","startTime":1457.105,"endTime":1459.865,"body":"before somebody starts."},{"speaker":"Harv Nagra","startTime":1459.865,"endTime":1462.715,"body":"And then it was like at some"},{"speaker":"Harv Nagra","startTime":1459.865,"endTime":1462.715,"body":"point they all had not enough"},{"speaker":"Harv Nagra","startTime":1462.715,"endTime":1465.535,"body":"ram, so I upgraded like the"},{"speaker":"Harv Nagra","startTime":1462.715,"endTime":1465.535,"body":"fleet of computers and sorted"},{"speaker":"Harv Nagra","startTime":1465.535,"endTime":1467.335,"body":"out the getting fiber internet."},{"speaker":"Harv Nagra","startTime":1467.385,"endTime":1469.195,"body":"And then at some point"},{"speaker":"Harv Nagra","startTime":1467.385,"endTime":1469.195,"body":"it was like, we've got"},{"speaker":"Harv Nagra","startTime":1469.195,"endTime":1471.595,"body":"multiple entities, office in"},{"speaker":"Harv Nagra","startTime":1469.195,"endTime":1471.595,"body":"Switzerland, France, and the"},{"speaker":"Harv Nagra","startTime":1471.595,"endTime":1474.655,"body":"uk and we're not collaborating"},{"speaker":"Harv Nagra","startTime":1471.595,"endTime":1474.655,"body":"enough with these colleagues."},{"speaker":"Harv Nagra","startTime":1474.655,"endTime":1476.125,"body":"So maybe a bit of show and tell."},{"speaker":"Harv Nagra","startTime":1476.125,"endTime":1478.395,"body":"So back in the day, set up"},{"speaker":"Harv Nagra","startTime":1476.125,"endTime":1478.395,"body":"like an intranet for the"},{"speaker":"Harv Nagra","startTime":1478.395,"endTime":1481.145,"body":"organization so we could"},{"speaker":"Harv Nagra","startTime":1478.395,"endTime":1481.145,"body":"have a central place to go"},{"speaker":"Harv Nagra","startTime":1481.145,"endTime":1482.7649999999999,"body":"share what we're working on."},{"speaker":"Harv Nagra","startTime":1483.0049999999999,"endTime":1484.985,"body":"Also have a central place"},{"speaker":"Harv Nagra","startTime":1483.0049999999999,"endTime":1484.985,"body":"to document some of this"},{"speaker":"Harv Nagra","startTime":1484.985,"endTime":1487.2649999999999,"body":"stuff about ways of working"},{"speaker":"Harv Nagra","startTime":1484.985,"endTime":1487.2649999999999,"body":"and stuff like that."},{"speaker":"Harv Nagra","startTime":1487.625,"endTime":1490.134,"body":"And other examples are"},{"speaker":"Harv Nagra","startTime":1487.625,"endTime":1490.134,"body":"like you might have to"},{"speaker":"Harv Nagra","startTime":1490.134,"endTime":1491.0339999999999,"body":"do a bit of marketing."},{"speaker":"Harv Nagra","startTime":1491.2839999999999,"endTime":1494.0249999999999,"body":"Social media marketing, which"},{"speaker":"Harv Nagra","startTime":1491.2839999999999,"endTime":1494.0249999999999,"body":"was my least favorite thing"},{"speaker":"Harv Nagra","startTime":1494.355,"endTime":1497.205,"body":"to be added to my plate and"},{"speaker":"Harv Nagra","startTime":1494.355,"endTime":1497.205,"body":"sometimes even shoved towards"},{"speaker":"Harv Nagra","startTime":1497.205,"endTime":1500.55,"body":"me as operations director you"},{"speaker":"Harv Nagra","startTime":1497.205,"endTime":1500.55,"body":"have to plug in those gaps when"},{"speaker":"Harv Nagra","startTime":1500.55,"endTime":1501.81,"body":"there's nobody else doing it."},{"speaker":"Harv Nagra","startTime":1502.23,"endTime":1502.32,"body":"Yeah."},{"speaker":"Harv Nagra","startTime":1502.3799999999999,"endTime":1504.69,"body":"And it was like, oh my God,"},{"speaker":"Harv Nagra","startTime":1502.3799999999999,"endTime":1504.69,"body":"I do not wanna do this social"},{"speaker":"Harv Nagra","startTime":1504.69,"endTime":1506.34,"body":"media strategy for the business."},{"speaker":"Harv Nagra","startTime":1506.58,"endTime":1507.06,"body":"But yeah."},{"speaker":"Harv Nagra","startTime":1507.42,"endTime":1510.1499999999999,"body":"Anyway, there's certain things"},{"speaker":"Harv Nagra","startTime":1507.42,"endTime":1510.1499999999999,"body":"that you might enjoy and certain"},{"speaker":"Harv Nagra","startTime":1510.1499999999999,"endTime":1512.3999999999999,"body":"things that you have to do for"},{"speaker":"Harv Nagra","startTime":1510.1499999999999,"endTime":1512.3999999999999,"body":"a little bit, but hopefully"},{"speaker":"Harv Nagra","startTime":1512.3999999999999,"endTime":1513.48,"body":"you can hand those over."},{"speaker":"Harv Nagra","startTime":1513.57,"endTime":1515.16,"body":"Yeah, good opportunity."},{"speaker":"Harv Nagra","startTime":1515.16,"endTime":1516.27,"body":"Sorry to go on that tangent."},{"speaker":"Galen Low","startTime":1516.3,"endTime":1517.3799999999999,"body":"No, I think"},{"speaker":"Galen Low","startTime":1516.3,"endTime":1517.3799999999999,"body":"it's really good."},{"speaker":"Galen Low","startTime":1517.3799999999999,"endTime":1520.59,"body":"A, I'm gonna find a link to that"},{"speaker":"Galen Low","startTime":1517.3799999999999,"endTime":1520.59,"body":"book \"Range\" and I'll include"},{"speaker":"Galen Low","startTime":1520.59,"endTime":1522.6,"body":"it in the show notes 'cause"},{"speaker":"Galen Low","startTime":1520.59,"endTime":1522.6,"body":"that sounds really interesting."},{"speaker":"Galen Low","startTime":1522.96,"endTime":1525.09,"body":"And, and not a lot of our"},{"speaker":"Galen Low","startTime":1522.96,"endTime":1525.09,"body":"listeners are probably like,"},{"speaker":"Galen Low","startTime":1525.12,"endTime":1530.6,"body":"wow, Harv was like P-M-I-T-H-R"},{"speaker":"Galen Low","startTime":1525.12,"endTime":1530.6,"body":"Finance marketing guy."},{"speaker":"Galen Low","startTime":1531.49,"endTime":1533.57,"body":"But what's interesting"},{"speaker":"Galen Low","startTime":1531.49,"endTime":1533.57,"body":"though is that in a way,"},{"speaker":"Galen Low","startTime":1533.75,"endTime":1535.25,"body":"those were all projects."},{"speaker":"Galen Low","startTime":1535.52,"endTime":1536.69,"body":"They were projects you took on."},{"speaker":"Galen Low","startTime":1537.05,"endTime":1539.1499999999999,"body":"And that was almost the"},{"speaker":"Galen Low","startTime":1537.05,"endTime":1539.1499999999999,"body":"way you metered them."},{"speaker":"Galen Low","startTime":1539.3,"endTime":1541.52,"body":"And I like the fact that"},{"speaker":"Galen Low","startTime":1539.3,"endTime":1541.52,"body":"you're like, sometimes you're"},{"speaker":"Galen Low","startTime":1541.52,"endTime":1544.22,"body":"gonna have to do something"},{"speaker":"Galen Low","startTime":1541.52,"endTime":1544.22,"body":"that isn't fun that you"},{"speaker":"Galen Low","startTime":1544.22,"endTime":1545.3,"body":"probably didn't want to do."},{"speaker":"Galen Low","startTime":1545.52,"endTime":1547.44,"body":"Even for something like social"},{"speaker":"Galen Low","startTime":1545.52,"endTime":1547.44,"body":"media marketing though, are"},{"speaker":"Galen Low","startTime":1547.44,"endTime":1550.44,"body":"you like, yeah, I hate this,"},{"speaker":"Galen Low","startTime":1547.44,"endTime":1550.44,"body":"but I'm gonna learn something."},{"speaker":"Galen Low","startTime":1550.6499999999999,"endTime":1552.45,"body":"Or is it I'm just gonna"},{"speaker":"Galen Low","startTime":1550.6499999999999,"endTime":1552.45,"body":"do this, but as soon as I"},{"speaker":"Galen Low","startTime":1552.45,"endTime":1553.035,"body":"can get it off my plate..."},{"speaker":"Harv Nagra","startTime":1553.125,"endTime":1554.285,"body":"I'm rolling my eyes."},{"speaker":"Harv Nagra","startTime":1554.545,"endTime":1557.73,"body":"That was, yeah, coming up"},{"speaker":"Harv Nagra","startTime":1554.545,"endTime":1557.73,"body":"with a content calendar"},{"speaker":"Harv Nagra","startTime":1557.73,"endTime":1558.57,"body":"was not my highlight."},{"speaker":"Harv Nagra","startTime":1558.84,"endTime":1561.85,"body":"There was probably a point where"},{"speaker":"Harv Nagra","startTime":1558.84,"endTime":1561.85,"body":"I did enjoy it a little bit."},{"speaker":"Harv Nagra","startTime":1562.22,"endTime":1564.745,"body":"I think you recognize"},{"speaker":"Harv Nagra","startTime":1562.22,"endTime":1564.745,"body":"your strengths, right?"},{"speaker":"Harv Nagra","startTime":1564.745,"endTime":1569.365,"body":"And from my, my, my background"},{"speaker":"Harv Nagra","startTime":1564.745,"endTime":1569.365,"body":"with like tech and like process"},{"speaker":"Harv Nagra","startTime":1569.365,"endTime":1571.885,"body":"and stuff like that, it was"},{"speaker":"Harv Nagra","startTime":1569.365,"endTime":1571.885,"body":"always the systems stuff and"},{"speaker":"Harv Nagra","startTime":1571.885,"endTime":1573.205,"body":"the training and the tech."},{"speaker":"Harv Nagra","startTime":1573.885,"endTime":1577.455,"body":"That got me really excited"},{"speaker":"Harv Nagra","startTime":1573.885,"endTime":1577.455,"body":"versus having to juggle"},{"speaker":"Harv Nagra","startTime":1577.455,"endTime":1579.375,"body":"like responsibilities"},{"speaker":"Harv Nagra","startTime":1577.455,"endTime":1579.375,"body":"for social media."},{"speaker":"Galen Low","startTime":1579.735,"endTime":1580.605,"body":"Oh, I like the"},{"speaker":"Galen Low","startTime":1579.735,"endTime":1580.605,"body":"way you're looking at it"},{"speaker":"Galen Low","startTime":1580.605,"endTime":1582.285,"body":"'cause you're like, I'll"},{"speaker":"Galen Low","startTime":1580.605,"endTime":1582.285,"body":"do this for now, but this"},{"speaker":"Galen Low","startTime":1582.285,"endTime":1583.305,"body":"is not the one I'm keeping."},{"speaker":"Galen Low","startTime":1583.695,"endTime":1585.375,"body":"This is the one I'm gonna learn."},{"speaker":"Galen Low","startTime":1585.375,"endTime":1586.095,"body":"It's gonna be fun."},{"speaker":"Galen Low","startTime":1586.095,"endTime":1588.315,"body":"And then as it gets less"},{"speaker":"Galen Low","startTime":1586.095,"endTime":1588.315,"body":"fun, I'm gonna hand it off."},{"speaker":"Galen Low","startTime":1588.615,"endTime":1590.595,"body":"But it's your way of like"},{"speaker":"Galen Low","startTime":1588.615,"endTime":1590.595,"body":"getting exposure to things."},{"speaker":"Harv Nagra","startTime":1590.625,"endTime":1591.105,"body":"Totally."},{"speaker":"Harv Nagra","startTime":1591.405,"endTime":1593.715,"body":"And if there's any kind of"},{"speaker":"Harv Nagra","startTime":1591.405,"endTime":1593.715,"body":"like leaders, business leaders"},{"speaker":"Harv Nagra","startTime":1593.715,"endTime":1595.905,"body":"listening to this I think it's"},{"speaker":"Harv Nagra","startTime":1593.715,"endTime":1595.905,"body":"also important to recognize"},{"speaker":"Harv Nagra","startTime":1595.905,"endTime":1598.995,"body":"that there's a little bit of"},{"speaker":"Harv Nagra","startTime":1595.905,"endTime":1598.995,"body":"this that you can encourage your"},{"speaker":"Harv Nagra","startTime":1598.995,"endTime":1601.335,"body":"team to do to grow their skills."},{"speaker":"Harv Nagra","startTime":1601.82,"endTime":1603.68,"body":"If you're trying to run a"},{"speaker":"Harv Nagra","startTime":1601.82,"endTime":1603.68,"body":"business where everyone's"},{"speaker":"Harv Nagra","startTime":1603.68,"endTime":1607.43,"body":"juggling multiple hats in"},{"speaker":"Harv Nagra","startTime":1603.68,"endTime":1607.43,"body":"areas that is not really their"},{"speaker":"Harv Nagra","startTime":1607.43,"endTime":1610.31,"body":"passion and their interest if"},{"speaker":"Harv Nagra","startTime":1607.43,"endTime":1610.31,"body":"people are gonna leave, right?"},{"speaker":"Harv Nagra","startTime":1610.31,"endTime":1613.24,"body":"And it's just not, what you"},{"speaker":"Harv Nagra","startTime":1610.31,"endTime":1613.24,"body":"wanna do is have a project"},{"speaker":"Harv Nagra","startTime":1613.24,"endTime":1617.26,"body":"manager being part-time,"},{"speaker":"Harv Nagra","startTime":1613.24,"endTime":1617.26,"body":"like social media marketer"},{"speaker":"Harv Nagra","startTime":1617.26,"endTime":1621.34,"body":"and someone juggling HR and"},{"speaker":"Harv Nagra","startTime":1617.26,"endTime":1621.34,"body":"operations as a side job."},{"speaker":"Harv Nagra","startTime":1621.73,"endTime":1623.41,"body":"It's not sustainable"},{"speaker":"Harv Nagra","startTime":1621.73,"endTime":1623.41,"body":"in the long run."},{"speaker":"Harv Nagra","startTime":1623.41,"endTime":1626.47,"body":"So you want to try to make"},{"speaker":"Harv Nagra","startTime":1623.41,"endTime":1626.47,"body":"sure you've got internal"},{"speaker":"Harv Nagra","startTime":1626.47,"endTime":1629.23,"body":"facing roles and clear"},{"speaker":"Harv Nagra","startTime":1626.47,"endTime":1629.23,"body":"roles and responsibilities"},{"speaker":"Harv Nagra","startTime":1629.585,"endTime":1630.365,"body":"for people as well."},{"speaker":"Galen Low","startTime":1630.665,"endTime":1631.175,"body":"I love that."},{"speaker":"Galen Low","startTime":1631.175,"endTime":1633.5149999999999,"body":"And actually, while we're on"},{"speaker":"Galen Low","startTime":1631.175,"endTime":1633.5149999999999,"body":"the business maturity train,"},{"speaker":"Galen Low","startTime":1633.5149999999999,"endTime":1635.735,"body":"because I know it's a topic"},{"speaker":"Galen Low","startTime":1633.5149999999999,"endTime":1635.735,"body":"that you like to dig into."},{"speaker":"Galen Low","startTime":1637.115,"endTime":1639.035,"body":"The other side of the coin,"},{"speaker":"Galen Low","startTime":1637.115,"endTime":1639.035,"body":"I guess I'd say, right?"},{"speaker":"Galen Low","startTime":1639.125,"endTime":1642.485,"body":"So in some cases with, in this"},{"speaker":"Galen Low","startTime":1639.125,"endTime":1642.485,"body":"job market, in this economy,"},{"speaker":"Galen Low","startTime":1642.7549999999999,"endTime":1645.5149999999999,"body":"project managers are maybe"},{"speaker":"Galen Low","startTime":1642.7549999999999,"endTime":1645.5149999999999,"body":"finding themselves shifting"},{"speaker":"Galen Low","startTime":1645.545,"endTime":1647.0149999999999,"body":"into other organizations."},{"speaker":"Galen Low","startTime":1647.2549999999999,"endTime":1650.0249999999999,"body":"And in some cases and I"},{"speaker":"Galen Low","startTime":1647.2549999999999,"endTime":1650.0249999999999,"body":"love saying this because I'm"},{"speaker":"Galen Low","startTime":1650.0249999999999,"endTime":1652.0049999999999,"body":"like, I know so many people"},{"speaker":"Galen Low","startTime":1650.0249999999999,"endTime":1652.0049999999999,"body":"in my network doing this"},{"speaker":"Galen Low","startTime":1652.0049999999999,"endTime":1656.565,"body":"right now, but in some cases,"},{"speaker":"Galen Low","startTime":1652.0049999999999,"endTime":1656.565,"body":"they are moving from a big"},{"speaker":"Galen Low","startTime":1656.565,"endTime":1660.285,"body":"organization to something"},{"speaker":"Galen Low","startTime":1656.565,"endTime":1660.285,"body":"that's smaller and younger and"},{"speaker":"Galen Low","startTime":1660.285,"endTime":1663.0149999999999,"body":"fundamentally just like less"},{"speaker":"Galen Low","startTime":1660.285,"endTime":1663.0149999999999,"body":"mature of an organization."},{"speaker":"Galen Low","startTime":1663.345,"endTime":1665.115,"body":"To your point where you're"},{"speaker":"Galen Low","startTime":1663.345,"endTime":1665.115,"body":"like, you're used to really"},{"speaker":"Galen Low","startTime":1665.115,"endTime":1667.035,"body":"clean onboarding and then you"},{"speaker":"Galen Low","startTime":1665.115,"endTime":1667.035,"body":"get there and you're like,"},{"speaker":"Galen Low","startTime":1667.2749999999999,"endTime":1670.5149999999999,"body":"cool, I'm excited, but also my"},{"speaker":"Galen Low","startTime":1667.2749999999999,"endTime":1670.5149999999999,"body":"login is the last employee's"},{"speaker":"Galen Low","startTime":1670.5149999999999,"endTime":1672.135,"body":"name, and you're like, Ugh."},{"speaker":"Galen Low","startTime":1672.405,"endTime":1675.045,"body":"We talked before about,"},{"speaker":"Galen Low","startTime":1672.405,"endTime":1675.045,"body":"advocating what project"},{"speaker":"Galen Low","startTime":1675.045,"endTime":1676.245,"body":"manager role could do."},{"speaker":"Galen Low","startTime":1676.985,"endTime":1679.385,"body":"I'd love your take on, just"},{"speaker":"Galen Low","startTime":1676.985,"endTime":1679.385,"body":"like what should someone in"},{"speaker":"Galen Low","startTime":1679.385,"endTime":1681.695,"body":"that situation be advocating"},{"speaker":"Galen Low","startTime":1679.385,"endTime":1681.695,"body":"for it to make sure that they"},{"speaker":"Galen Low","startTime":1681.695,"endTime":1685.865,"body":"have what they need to like do"},{"speaker":"Galen Low","startTime":1681.695,"endTime":1685.865,"body":"their job well, like how can"},{"speaker":"Galen Low","startTime":1685.865,"endTime":1689.735,"body":"they spot gaps and then like"},{"speaker":"Galen Low","startTime":1685.865,"endTime":1689.735,"body":"escalate operational issues"},{"speaker":"Galen Low","startTime":1689.975,"endTime":1691.205,"body":"in a constructive way, right?"},{"speaker":"Galen Low","startTime":1691.2549999999999,"endTime":1693.266,"body":"They're like their first"},{"speaker":"Galen Low","startTime":1691.2549999999999,"endTime":1693.266,"body":"couple months on the job and"},{"speaker":"Galen Low","startTime":1693.27,"endTime":1694.925,"body":"they're like, everything's"},{"speaker":"Galen Low","startTime":1693.27,"endTime":1694.925,"body":"broken, everything sucks."},{"speaker":"Galen Low","startTime":1696.055,"endTime":1697.16,"body":"What is the right way to do it?"},{"speaker":"Harv Nagra","startTime":1697.56,"endTime":1699.3,"body":"That's a tricky"},{"speaker":"Harv Nagra","startTime":1697.56,"endTime":1699.3,"body":"situation to be in, and"},{"speaker":"Harv Nagra","startTime":1699.345,"endTime":1701.455,"body":"I don't know if there's"},{"speaker":"Harv Nagra","startTime":1699.345,"endTime":1701.455,"body":"a perfect answer to that."},{"speaker":"Harv Nagra","startTime":1701.455,"endTime":1704.095,"body":"But the first thing I'd say is,"},{"speaker":"Harv Nagra","startTime":1701.455,"endTime":1704.095,"body":"you're right, I do love talking"},{"speaker":"Harv Nagra","startTime":1704.095,"endTime":1707.425,"body":"about operational maturity"},{"speaker":"Harv Nagra","startTime":1704.095,"endTime":1707.425,"body":"and business maturity models."},{"speaker":"Harv Nagra","startTime":1707.425,"endTime":1708.955,"body":"So go look that up."},{"speaker":"Harv Nagra","startTime":1708.955,"endTime":1711.235,"body":"I, it's something that I've"},{"speaker":"Harv Nagra","startTime":1708.955,"endTime":1711.235,"body":"talked about my podcast and had"},{"speaker":"Harv Nagra","startTime":1711.235,"endTime":1714.085,"body":"webinars on and stuff like that,"},{"speaker":"Harv Nagra","startTime":1711.235,"endTime":1714.085,"body":"so I'm sure you'll find content"},{"speaker":"Harv Nagra","startTime":1714.115,"endTime":1715.105,"body":"with me talking about it."},{"speaker":"Harv Nagra","startTime":1715.105,"endTime":1718.32,"body":"But these businessing models"},{"speaker":"Harv Nagra","startTime":1715.105,"endTime":1718.32,"body":"tend to have five stages, right?"},{"speaker":"Harv Nagra","startTime":1718.32,"endTime":1721.44,"body":"Galen, like on one end you"},{"speaker":"Harv Nagra","startTime":1718.32,"endTime":1721.44,"body":"are in that make stuff up as"},{"speaker":"Harv Nagra","startTime":1721.44,"endTime":1725.49,"body":"you go stage where everyone's"},{"speaker":"Harv Nagra","startTime":1721.44,"endTime":1725.49,"body":"just flying by the seat of"},{"speaker":"Harv Nagra","startTime":1725.49,"endTime":1727.95,"body":"their pants and it's not ideal."},{"speaker":"Harv Nagra","startTime":1727.95,"endTime":1730.3799999999999,"body":"It can be fun if it's the first"},{"speaker":"Harv Nagra","startTime":1727.95,"endTime":1730.3799999999999,"body":"couple years and you're like,"},{"speaker":"Harv Nagra","startTime":1730.3799999999999,"endTime":1732.6299999999999,"body":"everyone's just about winning"},{"speaker":"Harv Nagra","startTime":1730.3799999999999,"endTime":1732.6299999999999,"body":"business and stuff like that."},{"speaker":"Harv Nagra","startTime":1732.93,"endTime":1734.34,"body":"But you don't want"},{"speaker":"Harv Nagra","startTime":1732.93,"endTime":1734.34,"body":"to get stuck in that."},{"speaker":"Harv Nagra","startTime":1734.34,"endTime":1736.77,"body":"And sometimes businesses"},{"speaker":"Harv Nagra","startTime":1734.34,"endTime":1736.77,"body":"do, like the MD, the"},{"speaker":"Harv Nagra","startTime":1736.77,"endTime":1739.29,"body":"CEO just doesn't have"},{"speaker":"Harv Nagra","startTime":1736.77,"endTime":1739.29,"body":"that business acumen."},{"speaker":"Harv Nagra","startTime":1739.35,"endTime":1741.48,"body":"Or even though awareness that"},{"speaker":"Harv Nagra","startTime":1739.35,"endTime":1741.48,"body":"things should run better."},{"speaker":"Harv Nagra","startTime":1742.115,"endTime":1744.455,"body":"And they're like 10, 11"},{"speaker":"Harv Nagra","startTime":1742.115,"endTime":1744.455,"body":"years in and it's like"},{"speaker":"Harv Nagra","startTime":1744.455,"endTime":1745.595,"body":"still running like that."},{"speaker":"Harv Nagra","startTime":1745.595,"endTime":1746.375,"body":"That's terrible."},{"speaker":"Harv Nagra","startTime":1746.705,"endTime":1748.985,"body":"On the other end of the"},{"speaker":"Harv Nagra","startTime":1746.705,"endTime":1748.985,"body":"scale, like stage five is like"},{"speaker":"Harv Nagra","startTime":1748.985,"endTime":1752.495,"body":"super efficient, continuous"},{"speaker":"Harv Nagra","startTime":1748.985,"endTime":1752.495,"body":"improvement in place and"},{"speaker":"Harv Nagra","startTime":1752.495,"endTime":1753.665,"body":"you're really innovating."},{"speaker":"Harv Nagra","startTime":1753.665,"endTime":1757.355,"body":"But I think the most interesting"},{"speaker":"Harv Nagra","startTime":1753.665,"endTime":1757.355,"body":"thing is like stage three."},{"speaker":"Harv Nagra","startTime":1757.685,"endTime":1759.0049999999999,"body":"I call this the stable era."},{"speaker":"Harv Nagra","startTime":1759.0049999999999,"endTime":1761.885,"body":"You end up having like"},{"speaker":"Harv Nagra","startTime":1759.0049999999999,"endTime":1761.885,"body":"centralized, documented"},{"speaker":"Harv Nagra","startTime":1761.885,"endTime":1765.2749999999999,"body":"best practice, which helps"},{"speaker":"Harv Nagra","startTime":1761.885,"endTime":1765.2749999999999,"body":"you onboard people really"},{"speaker":"Harv Nagra","startTime":1765.2749999999999,"endTime":1769.295,"body":"efficiently and train people and"},{"speaker":"Harv Nagra","startTime":1765.2749999999999,"endTime":1769.295,"body":"a place where people can go and"},{"speaker":"Harv Nagra","startTime":1769.295,"endTime":1771.095,"body":"reference how to do that thing."},{"speaker":"Harv Nagra","startTime":1771.335,"endTime":1774.245,"body":"Not to say that it's super"},{"speaker":"Harv Nagra","startTime":1771.335,"endTime":1774.245,"body":"rigid and it's a tick box thing"},{"speaker":"Harv Nagra","startTime":1774.245,"endTime":1777.155,"body":"that you have to do this exact"},{"speaker":"Harv Nagra","startTime":1774.245,"endTime":1777.155,"body":"thing, but it's documented."},{"speaker":"Harv Nagra","startTime":1777.155,"endTime":1779.315,"body":"The agency or the business"},{"speaker":"Harv Nagra","startTime":1777.155,"endTime":1779.315,"body":"has a point of view about"},{"speaker":"Harv Nagra","startTime":1779.345,"endTime":1780.605,"body":"this is best practice."},{"speaker":"Harv Nagra","startTime":1780.92,"endTime":1783.8,"body":"Of course now go use your"},{"speaker":"Harv Nagra","startTime":1780.92,"endTime":1783.8,"body":"intuition to adapt this"},{"speaker":"Harv Nagra","startTime":1783.8,"endTime":1785.66,"body":"to your project needs"},{"speaker":"Harv Nagra","startTime":1783.8,"endTime":1785.66,"body":"or your client needs and"},{"speaker":"Harv Nagra","startTime":1785.66,"endTime":1786.47,"body":"stuff like that, right?"},{"speaker":"Harv Nagra","startTime":1786.83,"endTime":1790.43,"body":"At this stage, you also have"},{"speaker":"Harv Nagra","startTime":1786.83,"endTime":1790.43,"body":"really good tools in place,"},{"speaker":"Harv Nagra","startTime":1790.46,"endTime":1792.92,"body":"and those tools, in my point"},{"speaker":"Harv Nagra","startTime":1790.46,"endTime":1792.92,"body":"of view, they tend to be"},{"speaker":"Harv Nagra","startTime":1792.92,"endTime":1795.77,"body":"deeply automated, is what"},{"speaker":"Harv Nagra","startTime":1792.92,"endTime":1795.77,"body":"you wanna be looking for."},{"speaker":"Harv Nagra","startTime":1795.77,"endTime":1798.6499999999999,"body":"So at those more mature"},{"speaker":"Harv Nagra","startTime":1795.77,"endTime":1798.6499999999999,"body":"stages, level one and level"},{"speaker":"Harv Nagra","startTime":1798.6499999999999,"endTime":1801.53,"body":"two, might be creating"},{"speaker":"Harv Nagra","startTime":1798.6499999999999,"endTime":1801.53,"body":"quotes in the spreadsheet."},{"speaker":"Harv Nagra","startTime":1801.56,"endTime":1804.23,"body":"You might be creating"},{"speaker":"Harv Nagra","startTime":1801.56,"endTime":1804.23,"body":"project plans and Smartsheet."},{"speaker":"Harv Nagra","startTime":1804.23,"endTime":1807.92,"body":"You might be time sheeting in"},{"speaker":"Harv Nagra","startTime":1804.23,"endTime":1807.92,"body":"like harvest, and then trying"},{"speaker":"Harv Nagra","startTime":1807.92,"endTime":1810.17,"body":"to reconcile your budgets"},{"speaker":"Harv Nagra","startTime":1807.92,"endTime":1810.17,"body":"and spreadsheets and goal"},{"speaker":"Harv Nagra","startTime":1810.17,"endTime":1811.07,"body":"sheets and stuff like that."},{"speaker":"Harv Nagra","startTime":1811.25,"endTime":1812.84,"body":"And it's all a bit disjointed."},{"speaker":"Harv Nagra","startTime":1812.87,"endTime":1815.99,"body":"Again, first couple of stages of"},{"speaker":"Harv Nagra","startTime":1812.87,"endTime":1815.99,"body":"business maturity, that's fine,"},{"speaker":"Harv Nagra","startTime":1816.26,"endTime":1818.78,"body":"but at some point as you're"},{"speaker":"Harv Nagra","startTime":1816.26,"endTime":1818.78,"body":"growing and your head count is"},{"speaker":"Harv Nagra","startTime":1818.78,"endTime":1822.23,"body":"increasing and your projects"},{"speaker":"Harv Nagra","startTime":1818.78,"endTime":1822.23,"body":"are getting more complex."},{"speaker":"Harv Nagra","startTime":1822.605,"endTime":1825.575,"body":"That is not sustainable because"},{"speaker":"Harv Nagra","startTime":1822.605,"endTime":1825.575,"body":"you spend loads of time copying"},{"speaker":"Harv Nagra","startTime":1825.575,"endTime":1828.455,"body":"data from one place to another"},{"speaker":"Harv Nagra","startTime":1825.575,"endTime":1828.455,"body":"and it wastes time and it's"},{"speaker":"Harv Nagra","startTime":1828.455,"endTime":1831.0049999999999,"body":"not accurate and everything's"},{"speaker":"Harv Nagra","startTime":1828.455,"endTime":1831.0049999999999,"body":"always slightly out of date"},{"speaker":"Harv Nagra","startTime":1831.0049999999999,"endTime":1832.5049999999999,"body":"and you don't know how your"},{"speaker":"Harv Nagra","startTime":1831.0049999999999,"endTime":1832.5049999999999,"body":"projects are performing,"},{"speaker":"Harv Nagra","startTime":1832.5049999999999,"endTime":1833.345,"body":"let alone your business."},{"speaker":"Harv Nagra","startTime":1833.395,"endTime":1835.435,"body":"So I think it's really"},{"speaker":"Harv Nagra","startTime":1833.395,"endTime":1835.435,"body":"important at that stage that"},{"speaker":"Harv Nagra","startTime":1835.435,"endTime":1839.395,"body":"you have, like your business"},{"speaker":"Harv Nagra","startTime":1835.435,"endTime":1839.395,"body":"has deeply automated and"},{"speaker":"Harv Nagra","startTime":1839.395,"endTime":1841.615,"body":"connected this stuff, so the"},{"speaker":"Harv Nagra","startTime":1839.395,"endTime":1841.615,"body":"information flows better."},{"speaker":"Harv Nagra","startTime":1841.915,"endTime":1843.385,"body":"You mentioned at the beginning,"},{"speaker":"Harv Nagra","startTime":1841.915,"endTime":1843.385,"body":"I worked for a company"},{"speaker":"Harv Nagra","startTime":1843.385,"endTime":1845.185,"body":"called Scoro, and it's one"},{"speaker":"Harv Nagra","startTime":1843.385,"endTime":1845.185,"body":"of these platforms that"},{"speaker":"Harv Nagra","startTime":1845.185,"endTime":1847.585,"body":"house all that functionality"},{"speaker":"Harv Nagra","startTime":1845.185,"endTime":1847.585,"body":"baked into one place."},{"speaker":"Harv Nagra","startTime":1847.965,"endTime":1850.185,"body":"It's called the Professional"},{"speaker":"Harv Nagra","startTime":1847.965,"endTime":1850.185,"body":"Services Automation Platform."},{"speaker":"Harv Nagra","startTime":1850.485,"endTime":1852.495,"body":"So that's also something"},{"speaker":"Harv Nagra","startTime":1850.485,"endTime":1852.495,"body":"that you could do is have"},{"speaker":"Harv Nagra","startTime":1852.495,"endTime":1853.485,"body":"something like that in place."},{"speaker":"Harv Nagra","startTime":1853.485,"endTime":1854.925,"body":"So I think that's really key."},{"speaker":"Harv Nagra","startTime":1855.315,"endTime":1858.325,"body":"But beyond this, I think,"},{"speaker":"Harv Nagra","startTime":1855.315,"endTime":1858.325,"body":"like I was alluding to"},{"speaker":"Harv Nagra","startTime":1858.325,"endTime":1861.145,"body":"a few minutes ago, it's"},{"speaker":"Harv Nagra","startTime":1858.325,"endTime":1861.145,"body":"not just delivery people."},{"speaker":"Harv Nagra","startTime":1861.145,"endTime":1863.725,"body":"Your business should have"},{"speaker":"Harv Nagra","startTime":1861.145,"endTime":1863.725,"body":"internal facing roles,"},{"speaker":"Harv Nagra","startTime":1863.725,"endTime":1864.925,"body":"which is super important."},{"speaker":"Harv Nagra","startTime":1864.925,"endTime":1867.475,"body":"So you have an operations"},{"speaker":"Harv Nagra","startTime":1864.925,"endTime":1867.475,"body":"director, you have a finance"},{"speaker":"Harv Nagra","startTime":1867.475,"endTime":1869.695,"body":"director, you have a resource"},{"speaker":"Harv Nagra","startTime":1867.475,"endTime":1869.695,"body":"manager and stuff like that."},{"speaker":"Harv Nagra","startTime":1869.695,"endTime":1872.185,"body":"So there's people in"},{"speaker":"Harv Nagra","startTime":1869.695,"endTime":1872.185,"body":"place to create controls."},{"speaker":"Harv Nagra","startTime":1872.71,"endTime":1875.7549999999999,"body":"So that it's not just and"},{"speaker":"Harv Nagra","startTime":1872.71,"endTime":1875.7549999999999,"body":"I've worked in places where"},{"speaker":"Harv Nagra","startTime":1875.7549999999999,"endTime":1879.0249999999999,"body":"it's basically everyone is"},{"speaker":"Harv Nagra","startTime":1875.7549999999999,"endTime":1879.0249999999999,"body":"external facing and that's where"},{"speaker":"Harv Nagra","startTime":1879.0249999999999,"endTime":1881.035,"body":"everyone is juggling side jobs."},{"speaker":"Harv Nagra","startTime":1881.035,"endTime":1883.0149999999999,"body":"And at some point you"},{"speaker":"Harv Nagra","startTime":1881.035,"endTime":1883.0149999999999,"body":"start pulling out your"},{"speaker":"Harv Nagra","startTime":1883.0149999999999,"endTime":1885.955,"body":"hair and be like, this is"},{"speaker":"Harv Nagra","startTime":1883.0149999999999,"endTime":1885.955,"body":"not gonna work any longer."},{"speaker":"Harv Nagra","startTime":1886.2549999999999,"endTime":1887.935,"body":"Other things to look"},{"speaker":"Harv Nagra","startTime":1886.2549999999999,"endTime":1887.935,"body":"out for is that you're"},{"speaker":"Harv Nagra","startTime":1887.935,"endTime":1889.975,"body":"measuring performance"},{"speaker":"Harv Nagra","startTime":1887.935,"endTime":1889.975,"body":"of your organization."},{"speaker":"Harv Nagra","startTime":1889.975,"endTime":1892.915,"body":"So that comes back to the tools"},{"speaker":"Harv Nagra","startTime":1889.975,"endTime":1892.915,"body":"again, that your tools are able"},{"speaker":"Harv Nagra","startTime":1892.915,"endTime":1896.045,"body":"to let you see how things are"},{"speaker":"Harv Nagra","startTime":1892.915,"endTime":1896.045,"body":"going and what's coming up."},{"speaker":"Harv Nagra","startTime":1896.065,"endTime":1898.445,"body":"So you have a bit of an"},{"speaker":"Harv Nagra","startTime":1896.065,"endTime":1898.445,"body":"idea that, are you gonna"},{"speaker":"Harv Nagra","startTime":1898.445,"endTime":1901.085,"body":"have the capacity to"},{"speaker":"Harv Nagra","startTime":1898.445,"endTime":1901.085,"body":"take on more work or not?"},{"speaker":"Harv Nagra","startTime":1901.145,"endTime":1902.885,"body":"Or is your team"},{"speaker":"Harv Nagra","startTime":1901.145,"endTime":1902.885,"body":"gonna be burnt out?"},{"speaker":"Harv Nagra","startTime":1903.215,"endTime":1905.135,"body":"Are you gonna have the"},{"speaker":"Harv Nagra","startTime":1903.215,"endTime":1905.135,"body":"sales that you're expecting"},{"speaker":"Harv Nagra","startTime":1905.135,"endTime":1906.455,"body":"to keep everyone busy?"},{"speaker":"Harv Nagra","startTime":1906.545,"endTime":1907.415,"body":"All that kind of stuff."},{"speaker":"Harv Nagra","startTime":1907.835,"endTime":1911.075,"body":"So those are things to look for"},{"speaker":"Harv Nagra","startTime":1907.835,"endTime":1911.075,"body":"and I would again, encourage"},{"speaker":"Harv Nagra","startTime":1911.075,"endTime":1912.995,"body":"people to go check out this"},{"speaker":"Harv Nagra","startTime":1911.075,"endTime":1912.995,"body":"business maturity stuff and"},{"speaker":"Harv Nagra","startTime":1912.995,"endTime":1914.855,"body":"some of the stuff I've talked"},{"speaker":"Harv Nagra","startTime":1912.995,"endTime":1914.855,"body":"about, or reach out to me"},{"speaker":"Harv Nagra","startTime":1914.855,"endTime":1918.935,"body":"if you wanna hear more about"},{"speaker":"Harv Nagra","startTime":1914.855,"endTime":1918.935,"body":"it, see if those roles are in"},{"speaker":"Harv Nagra","startTime":1918.935,"endTime":1920.825,"body":"place, is there an ops director?"},{"speaker":"Harv Nagra","startTime":1920.825,"endTime":1923.495,"body":"And if not, then that"},{"speaker":"Harv Nagra","startTime":1920.825,"endTime":1923.495,"body":"might be a challenge."},{"speaker":"Harv Nagra","startTime":1923.495,"endTime":1925.655,"body":"But there might be somebody"},{"speaker":"Harv Nagra","startTime":1923.495,"endTime":1925.655,"body":"that's juggling that and there's"},{"speaker":"Harv Nagra","startTime":1925.655,"endTime":1927.605,"body":"an internal champion already."},{"speaker":"Harv Nagra","startTime":1927.605,"endTime":1930.125,"body":"It might be the head of delivery"},{"speaker":"Harv Nagra","startTime":1927.605,"endTime":1930.125,"body":"or the senior account director"},{"speaker":"Harv Nagra","startTime":1930.125,"endTime":1932.5249999999999,"body":"or somebody that's having to"},{"speaker":"Harv Nagra","startTime":1930.125,"endTime":1932.5249999999999,"body":"do that as their side job."},{"speaker":"Harv Nagra","startTime":1932.885,"endTime":1934.175,"body":"So make friends with them."},{"speaker":"Harv Nagra","startTime":1934.565,"endTime":1936.2749999999999,"body":"And be like, oh, interesting."},{"speaker":"Harv Nagra","startTime":1936.2749999999999,"endTime":1937.445,"body":"So you're having to do this."},{"speaker":"Harv Nagra","startTime":1937.445,"endTime":1939.5249999999999,"body":"Is there, is there"},{"speaker":"Harv Nagra","startTime":1937.445,"endTime":1939.5249999999999,"body":"anything I can help with?"},{"speaker":"Harv Nagra","startTime":1939.555,"endTime":1942.105,"body":"I've seen it work like"},{"speaker":"Harv Nagra","startTime":1939.555,"endTime":1942.105,"body":"this in my past business."},{"speaker":"Harv Nagra","startTime":1942.105,"endTime":1944.565,"body":"Is that something you guys"},{"speaker":"Harv Nagra","startTime":1942.105,"endTime":1944.565,"body":"have discussed before?"},{"speaker":"Harv Nagra","startTime":1944.895,"endTime":1946.605,"body":"And maybe start planting"},{"speaker":"Harv Nagra","startTime":1944.895,"endTime":1946.605,"body":"the seeds a little bit."},{"speaker":"Harv Nagra","startTime":1947.67,"endTime":1951.7749999999999,"body":"Also Galen I think you and I"},{"speaker":"Harv Nagra","startTime":1947.67,"endTime":1951.7749999999999,"body":"have the privilege of creating"},{"speaker":"Harv Nagra","startTime":1951.805,"endTime":1955.435,"body":"resources for people in"},{"speaker":"Harv Nagra","startTime":1951.805,"endTime":1955.435,"body":"businesses like that, right?"},{"speaker":"Harv Nagra","startTime":1955.435,"endTime":1959.215,"body":"So encourage your leaders,"},{"speaker":"Harv Nagra","startTime":1955.435,"endTime":1959.215,"body":"if they don't listen to"},{"speaker":"Harv Nagra","startTime":1959.215,"endTime":1962.365,"body":"The Digital Project Manager"},{"speaker":"Harv Nagra","startTime":1959.215,"endTime":1962.365,"body":"podcast or the Handbook, they"},{"speaker":"Harv Nagra","startTime":1962.365,"endTime":1964.495,"body":"just the operations podcast"},{"speaker":"Harv Nagra","startTime":1962.365,"endTime":1964.495,"body":"to say, oh, you know what?"},{"speaker":"Harv Nagra","startTime":1964.495,"endTime":1966.685,"body":"I listen to this"},{"speaker":"Harv Nagra","startTime":1964.495,"endTime":1966.685,"body":"podcast, I noticed it's"},{"speaker":"Harv Nagra","startTime":1966.685,"endTime":1967.435,"body":"not something we do."},{"speaker":"Harv Nagra","startTime":1967.435,"endTime":1969.565,"body":"You might wanna listen"},{"speaker":"Harv Nagra","startTime":1967.435,"endTime":1969.565,"body":"to that conversation."},{"speaker":"Harv Nagra","startTime":1970.03,"endTime":1972.6399999999999,"body":"So that's a way to plant"},{"speaker":"Harv Nagra","startTime":1970.03,"endTime":1972.6399999999999,"body":"the seed and get the"},{"speaker":"Harv Nagra","startTime":1972.6399999999999,"endTime":1973.81,"body":"conversation flowing."},{"speaker":"Harv Nagra","startTime":1973.87,"endTime":1977.08,"body":"And it might not change"},{"speaker":"Harv Nagra","startTime":1973.87,"endTime":1977.08,"body":"overnight, but at least you're"},{"speaker":"Harv Nagra","startTime":1977.08,"endTime":1980.23,"body":"starting that ball rolling and"},{"speaker":"Harv Nagra","startTime":1977.08,"endTime":1980.23,"body":"then you can start to see if"},{"speaker":"Harv Nagra","startTime":1980.23,"endTime":1983.98,"body":"there's kind of things that you"},{"speaker":"Harv Nagra","startTime":1980.23,"endTime":1983.98,"body":"want to, and you're able to,"},{"speaker":"Harv Nagra","startTime":1983.98,"endTime":1987.535,"body":"and you're excited about kind of"},{"speaker":"Harv Nagra","startTime":1983.98,"endTime":1987.535,"body":"plugging some gaps and getting"},{"speaker":"Harv Nagra","startTime":1987.535,"endTime":1988.705,"body":"some experience along the way."},{"speaker":"Galen Low","startTime":1989.095,"endTime":1989.455,"body":"I love that."},{"speaker":"Galen Low","startTime":1989.455,"endTime":1991.135,"body":"I wasn't even thinking"},{"speaker":"Galen Low","startTime":1989.455,"endTime":1991.135,"body":"about it in that direction"},{"speaker":"Galen Low","startTime":1991.135,"endTime":1993.135,"body":"as it relates to the other"},{"speaker":"Galen Low","startTime":1991.135,"endTime":1993.135,"body":"question, but like yeah."},{"speaker":"Galen Low","startTime":1993.135,"endTime":1996.885,"body":"Like in some cases, this is"},{"speaker":"Galen Low","startTime":1993.135,"endTime":1996.885,"body":"an opportunity if you came"},{"speaker":"Galen Low","startTime":1996.885,"endTime":1999.705,"body":"from a larger organization,"},{"speaker":"Galen Low","startTime":1996.885,"endTime":1999.705,"body":"maybe there were a four or a"},{"speaker":"Galen Low","startTime":1999.705,"endTime":2001.445,"body":"five on the maturity scale."},{"speaker":"Galen Low","startTime":2001.955,"endTime":2004.625,"body":"You're coming down to"},{"speaker":"Galen Low","startTime":2001.955,"endTime":2004.625,"body":"something that is, one A you"},{"speaker":"Galen Low","startTime":2004.625,"endTime":2007.315,"body":"could probably see pretty"},{"speaker":"Galen Low","startTime":2004.625,"endTime":2007.315,"body":"quickly if the owners and"},{"speaker":"Galen Low","startTime":2007.315,"endTime":2009.595,"body":"operators there are like Yeah,"},{"speaker":"Galen Low","startTime":2007.315,"endTime":2009.595,"body":"but that's what makes us."},{"speaker":"Galen Low","startTime":2009.595,"endTime":2011.815,"body":"Like we are never gonna"},{"speaker":"Galen Low","startTime":2009.595,"endTime":2011.815,"body":"mature 'cause we are the micro"},{"speaker":"Galen Low","startTime":2011.815,"endTime":2015.445,"body":"agency that doesn't do what,"},{"speaker":"Galen Low","startTime":2011.815,"endTime":2015.445,"body":"a maturity five would do ever."},{"speaker":"Galen Low","startTime":2015.445,"endTime":2017.815,"body":"And you're like, okay, and"},{"speaker":"Galen Low","startTime":2015.445,"endTime":2017.815,"body":"maybe that's fine, but also"},{"speaker":"Galen Low","startTime":2017.815,"endTime":2018.7749999999999,"body":"you know what you're in for."},{"speaker":"Galen Low","startTime":2019.075,"endTime":2021.865,"body":"Versus like that excitement of"},{"speaker":"Galen Low","startTime":2019.075,"endTime":2021.865,"body":"being like, you know what, I can"},{"speaker":"Galen Low","startTime":2021.865,"endTime":2024.745,"body":"actually help this organization"},{"speaker":"Galen Low","startTime":2021.865,"endTime":2024.745,"body":"get from one to three."},{"speaker":"Galen Low","startTime":2025.045,"endTime":2026.185,"body":"And I'm finding that exciting."},{"speaker":"Galen Low","startTime":2026.185,"endTime":2028.375,"body":"Whereas when you're at a"},{"speaker":"Galen Low","startTime":2026.185,"endTime":2028.375,"body":"four or a five or a larger"},{"speaker":"Galen Low","startTime":2028.375,"endTime":2029.215,"body":"agency and you're like."},{"speaker":"Galen Low","startTime":2029.79,"endTime":2031.17,"body":"That's that person's job, right?"},{"speaker":"Galen Low","startTime":2031.25,"endTime":2034.28,"body":"I don't do resource"},{"speaker":"Galen Low","startTime":2031.25,"endTime":2034.28,"body":"management, I don't do finance."},{"speaker":"Galen Low","startTime":2034.28,"endTime":2035.24,"body":"I don't do ops."},{"speaker":"Galen Low","startTime":2035.24,"endTime":2037.37,"body":"Somebody already has that"},{"speaker":"Galen Low","startTime":2035.24,"endTime":2037.37,"body":"role, but suddenly you can"},{"speaker":"Galen Low","startTime":2037.37,"endTime":2038.81,"body":"come at it from the other"},{"speaker":"Galen Low","startTime":2037.37,"endTime":2038.81,"body":"way and say, actually,"},{"speaker":"Galen Low","startTime":2038.81,"endTime":2041.42,"body":"that's interesting, and I"},{"speaker":"Galen Low","startTime":2038.81,"endTime":2041.42,"body":"understand the reasons why."},{"speaker":"Galen Low","startTime":2041.42,"endTime":2043.91,"body":"Now, it's not just the"},{"speaker":"Galen Low","startTime":2041.42,"endTime":2043.91,"body":"structure that's in place,"},{"speaker":"Galen Low","startTime":2044.3,"endTime":2046.43,"body":"the structure that was"},{"speaker":"Galen Low","startTime":2044.3,"endTime":2046.43,"body":"built for a reason, right?"},{"speaker":"Galen Low","startTime":2046.43,"endTime":2049.315,"body":"To give business more"},{"speaker":"Galen Low","startTime":2046.43,"endTime":2049.315,"body":"predictability and more insight."},{"speaker":"Galen Low","startTime":2049.315,"endTime":2050.395,"body":"More repeatability."},{"speaker":"Galen Low","startTime":2050.84,"endTime":2052.099,"body":"It's to, inspire growth."},{"speaker":"Galen Low","startTime":2052.34,"endTime":2055.4,"body":"It's to do more actually,"},{"speaker":"Galen Low","startTime":2052.34,"endTime":2055.4,"body":"but like more fun cool"},{"speaker":"Galen Low","startTime":2055.4,"endTime":2057.8,"body":"things with more fun cool"},{"speaker":"Galen Low","startTime":2055.4,"endTime":2057.8,"body":"people in a lot of cases."},{"speaker":"Galen Low","startTime":2058.099,"endTime":2061.7290000000003,"body":"And to actually be like, okay,"},{"speaker":"Galen Low","startTime":2058.099,"endTime":2061.7290000000003,"body":"actually maybe there is a way"},{"speaker":"Galen Low","startTime":2061.7290000000003,"endTime":2065.899,"body":"I can explore and nestle my"},{"speaker":"Galen Low","startTime":2061.7290000000003,"endTime":2065.899,"body":"way into something that isn't"},{"speaker":"Galen Low","startTime":2065.899,"endTime":2069.059,"body":"just me, leaping into a new"},{"speaker":"Galen Low","startTime":2065.899,"endTime":2069.059,"body":"job because the job market"},{"speaker":"Galen Low","startTime":2069.059,"endTime":2071.534,"body":"is tough, could actually be"},{"speaker":"Galen Low","startTime":2069.059,"endTime":2071.534,"body":"quite a cool opportunity."},{"speaker":"Harv Nagra","startTime":2071.7740000000003,"endTime":2072.764,"body":"Yeah, definitely."},{"speaker":"Harv Nagra","startTime":2073.0640000000003,"endTime":2074.9840000000004,"body":"And I think there's so"},{"speaker":"Harv Nagra","startTime":2073.0640000000003,"endTime":2074.9840000000004,"body":"many resources out there."},{"speaker":"Harv Nagra","startTime":2074.9840000000004,"endTime":2078.8340000000003,"body":"So find those communities like"},{"speaker":"Harv Nagra","startTime":2074.9840000000004,"endTime":2078.8340000000003,"body":"DPM or the Handbook or whatever,"},{"speaker":"Harv Nagra","startTime":2079.134,"endTime":2083.2140000000004,"body":"and take that opportunity to be"},{"speaker":"Harv Nagra","startTime":2079.134,"endTime":2083.2140000000004,"body":"listening and learning stuff so"},{"speaker":"Harv Nagra","startTime":2083.2140000000004,"endTime":2086.724,"body":"that you can introduce things"},{"speaker":"Harv Nagra","startTime":2083.2140000000004,"endTime":2086.724,"body":"yourself or like I said, plant"},{"speaker":"Harv Nagra","startTime":2086.724,"endTime":2088.134,"body":"the seeds and things like that."},{"speaker":"Harv Nagra","startTime":2088.494,"endTime":2092.3940000000002,"body":"It is a really good career"},{"speaker":"Harv Nagra","startTime":2088.494,"endTime":2092.3940000000002,"body":"opportunity if you're interested"},{"speaker":"Harv Nagra","startTime":2092.424,"endTime":2095.7940000000003,"body":"in in evolving your career"},{"speaker":"Harv Nagra","startTime":2092.424,"endTime":2095.7940000000003,"body":"in a really helpful way."},{"speaker":"Harv Nagra","startTime":2096.0640000000003,"endTime":2099.5640000000003,"body":"Instead of complaining about"},{"speaker":"Harv Nagra","startTime":2096.0640000000003,"endTime":2099.5640000000003,"body":"that thing, try and go fix it."},{"speaker":"Galen Low","startTime":2099.8940000000002,"endTime":2100.164,"body":"Yeah."},{"speaker":"Galen Low","startTime":2100.224,"endTime":2102.594,"body":"I like the Scoro thing too,"},{"speaker":"Galen Low","startTime":2100.224,"endTime":2102.594,"body":"and the professional services"},{"speaker":"Galen Low","startTime":2102.594,"endTime":2105.704,"body":"automation thing because"},{"speaker":"Galen Low","startTime":2102.594,"endTime":2105.704,"body":"in some ways, it's not new."},{"speaker":"Galen Low","startTime":2106.0640000000003,"endTime":2107.954,"body":"But I think for a lot"},{"speaker":"Galen Low","startTime":2106.0640000000003,"endTime":2107.954,"body":"of agencies of a certain"},{"speaker":"Galen Low","startTime":2107.954,"endTime":2110.9840000000004,"body":"size or organizations of"},{"speaker":"Galen Low","startTime":2107.954,"endTime":2110.9840000000004,"body":"a certain size, it's new."},{"speaker":"Galen Low","startTime":2111.0440000000003,"endTime":2111.5840000000003,"body":"Do you know what I mean?"},{"speaker":"Galen Low","startTime":2111.5840000000003,"endTime":2113.2940000000003,"body":"Like they hadn't really"},{"speaker":"Galen Low","startTime":2111.5840000000003,"endTime":2113.2940000000003,"body":"thought about it."},{"speaker":"Galen Low","startTime":2113.5640000000003,"endTime":2115.5040000000004,"body":"And I like that notion of being"},{"speaker":"Galen Low","startTime":2113.5640000000003,"endTime":2115.5040000000004,"body":"like, cool Hey, you should"},{"speaker":"Galen Low","startTime":2115.5040000000004,"endTime":2118.4440000000004,"body":"give this a listen just because"},{"speaker":"Galen Low","startTime":2115.5040000000004,"endTime":2118.4440000000004,"body":"just opening the aperture"},{"speaker":"Galen Low","startTime":2118.4440000000004,"endTime":2119.8940000000002,"body":"on, the art of the possible."},{"speaker":"Galen Low","startTime":2119.9840000000004,"endTime":2121.9640000000004,"body":"It's yeah, like there's this"},{"speaker":"Galen Low","startTime":2119.9840000000004,"endTime":2121.9640000000004,"body":"thing, I was listening to this"},{"speaker":"Galen Low","startTime":2121.9640000000004,"endTime":2124.634,"body":"podcast and yeah, it might"},{"speaker":"Galen Low","startTime":2121.9640000000004,"endTime":2124.634,"body":"be worth exploring because it"},{"speaker":"Galen Low","startTime":2124.634,"endTime":2128.0840000000003,"body":"might not have been a thing that"},{"speaker":"Galen Low","startTime":2124.634,"endTime":2128.0840000000003,"body":"occurred to an organization that"},{"speaker":"Galen Low","startTime":2128.0840000000003,"endTime":2132.1040000000003,"body":"is trying to get to level four"},{"speaker":"Galen Low","startTime":2128.0840000000003,"endTime":2132.1040000000003,"body":"or five maturity in the model,"},{"speaker":"Harv Nagra","startTime":2132.2140000000004,"endTime":2135.1040000000003,"body":"and on, on that"},{"speaker":"Harv Nagra","startTime":2132.2140000000004,"endTime":2135.1040000000003,"body":"specific point, like if people"},{"speaker":"Harv Nagra","startTime":2135.1040000000003,"endTime":2137.684,"body":"listening to this are agencies,"},{"speaker":"Harv Nagra","startTime":2135.1040000000003,"endTime":2137.684,"body":"we often don't think of our"},{"speaker":"Harv Nagra","startTime":2137.684,"endTime":2140.0240000000003,"body":"ourselves as professional"},{"speaker":"Harv Nagra","startTime":2137.684,"endTime":2140.0240000000003,"body":"services businesses like you"},{"speaker":"Harv Nagra","startTime":2140.0240000000003,"endTime":2143.1440000000002,"body":"call yourself a agency or"},{"speaker":"Harv Nagra","startTime":2140.0240000000003,"endTime":2143.1440000000002,"body":"consultancy, not professional"},{"speaker":"Harv Nagra","startTime":2143.1440000000002,"endTime":2145.574,"body":"services business, so something"},{"speaker":"Harv Nagra","startTime":2143.1440000000002,"endTime":2145.574,"body":"that's called professional"},{"speaker":"Harv Nagra","startTime":2145.574,"endTime":2146.4440000000004,"body":"services automation."},{"speaker":"Harv Nagra","startTime":2146.4440000000004,"endTime":2147.1040000000003,"body":"It's what the hell is that?"},{"speaker":"Harv Nagra","startTime":2148.174,"endTime":2149.1040000000003,"body":"I've never heard of that."},{"speaker":"Harv Nagra","startTime":2149.1040000000003,"endTime":2151.7290000000003,"body":"So yeah, it doesn't come"},{"speaker":"Harv Nagra","startTime":2149.1040000000003,"endTime":2151.7290000000003,"body":"naturally, but it is just"},{"speaker":"Harv Nagra","startTime":2151.7290000000003,"endTime":2153.6490000000003,"body":"important to know what's"},{"speaker":"Harv Nagra","startTime":2151.7290000000003,"endTime":2153.6490000000003,"body":"out there and there's"},{"speaker":"Harv Nagra","startTime":2153.6490000000003,"endTime":2155.2690000000002,"body":"kind of separate tools."},{"speaker":"Harv Nagra","startTime":2155.5690000000004,"endTime":2158.5690000000004,"body":"Then you can have automation"},{"speaker":"Harv Nagra","startTime":2155.5690000000004,"endTime":2158.5690000000004,"body":"baked in and do this"},{"speaker":"Harv Nagra","startTime":2158.5690000000004,"endTime":2159.829,"body":"kind of deep integration."},{"speaker":"Harv Nagra","startTime":2160.139,"endTime":2162.539,"body":"Native integrations, you"},{"speaker":"Harv Nagra","startTime":2160.139,"endTime":2162.539,"body":"can use APIs to build"},{"speaker":"Harv Nagra","startTime":2162.539,"endTime":2163.679,"body":"connections to things."},{"speaker":"Harv Nagra","startTime":2163.9840000000004,"endTime":2167.2540000000004,"body":"You can use Zapier to build"},{"speaker":"Harv Nagra","startTime":2163.9840000000004,"endTime":2167.2540000000004,"body":"connections between apps and"},{"speaker":"Harv Nagra","startTime":2167.2540000000004,"endTime":2169.7740000000003,"body":"stuff like that, but then"},{"speaker":"Harv Nagra","startTime":2167.2540000000004,"endTime":2169.7740000000003,"body":"there's also tools that have"},{"speaker":"Harv Nagra","startTime":2170.0440000000003,"endTime":2173.3140000000003,"body":"that full workflow in a single"},{"speaker":"Harv Nagra","startTime":2170.0440000000003,"endTime":2173.3140000000003,"body":"place, and that's what a PSA is."},{"speaker":"Harv Nagra","startTime":2173.3140000000003,"endTime":2175.009,"body":"But anyway, that was a bit"},{"speaker":"Harv Nagra","startTime":2173.3140000000003,"endTime":2175.009,"body":"of a tangent, but I just."},{"speaker":"Galen Low","startTime":2175.0690000000004,"endTime":2176.6440000000002,"body":"No, I like that"},{"speaker":"Galen Low","startTime":2175.0690000000004,"endTime":2176.6440000000002,"body":"because I think, you're right."},{"speaker":"Galen Low","startTime":2176.6440000000002,"endTime":2178.324,"body":"I think a lot of agencies,"},{"speaker":"Galen Low","startTime":2176.6440000000002,"endTime":2178.324,"body":"they use tons of tools."},{"speaker":"Galen Low","startTime":2178.324,"endTime":2182.1940000000004,"body":"Like we did a survey a year or"},{"speaker":"Galen Low","startTime":2178.324,"endTime":2182.1940000000004,"body":"so ago about how many tools each"},{"speaker":"Galen Low","startTime":2182.1940000000004,"endTime":2185.1240000000003,"body":"individual within an agency is"},{"speaker":"Galen Low","startTime":2182.1940000000004,"endTime":2185.1240000000003,"body":"using, and it's it's above 20."},{"speaker":"Galen Low","startTime":2185.5840000000003,"endTime":2186.6040000000003,"body":"And people love them."},{"speaker":"Galen Low","startTime":2186.8740000000003,"endTime":2189.154,"body":"That's the way they, have"},{"speaker":"Galen Low","startTime":2186.8740000000003,"endTime":2189.154,"body":"reliably been able to"},{"speaker":"Galen Low","startTime":2189.154,"endTime":2191.014,"body":"deliver and they don't"},{"speaker":"Galen Low","startTime":2189.154,"endTime":2191.014,"body":"want it to go away."},{"speaker":"Galen Low","startTime":2191.014,"endTime":2193.4440000000004,"body":"So they don't want some big,"},{"speaker":"Galen Low","startTime":2191.014,"endTime":2193.4440000000004,"body":"enormous software to come"},{"speaker":"Galen Low","startTime":2193.4440000000004,"endTime":2194.884,"body":"and take over all the things."},{"speaker":"Galen Low","startTime":2195.364,"endTime":2197.7940000000003,"body":"They wanna wait for it to"},{"speaker":"Galen Low","startTime":2195.364,"endTime":2197.7940000000003,"body":"glue together so that it's"},{"speaker":"Galen Low","startTime":2197.7940000000003,"endTime":2200.164,"body":"cohesive, that the data's"},{"speaker":"Galen Low","startTime":2197.7940000000003,"endTime":2200.164,"body":"accurate, that no one's"},{"speaker":"Galen Low","startTime":2200.164,"endTime":2201.424,"body":"copying, pasting anything."},{"speaker":"Galen Low","startTime":2201.7540000000004,"endTime":2202.414,"body":"It's the dream."},{"speaker":"Harv Nagra","startTime":2202.8340000000003,"endTime":2204.034,"body":"Yeah, absolutely."},{"speaker":"Galen Low","startTime":2204.3940000000002,"endTime":2206.1940000000004,"body":"I wonder if we can"},{"speaker":"Galen Low","startTime":2204.3940000000002,"endTime":2206.1940000000004,"body":"look a bit into the future"},{"speaker":"Galen Low","startTime":2206.494,"endTime":2210.469,"body":"because, I know you're big"},{"speaker":"Galen Low","startTime":2206.494,"endTime":2210.469,"body":"on agency ops, operating"},{"speaker":"Galen Low","startTime":2210.469,"endTime":2211.7340000000004,"body":"models and structures."},{"speaker":"Galen Low","startTime":2212.034,"endTime":2214.7340000000004,"body":"I'm just wondering what"},{"speaker":"Galen Low","startTime":2212.034,"endTime":2214.7340000000004,"body":"predictions do you have for"},{"speaker":"Galen Low","startTime":2214.7340000000004,"endTime":2216.5040000000004,"body":"agencies in the coming year?"},{"speaker":"Galen Low","startTime":2216.554,"endTime":2219.284,"body":"Are the big agencies gonna keep"},{"speaker":"Galen Low","startTime":2216.554,"endTime":2219.284,"body":"getting bigger and bulkier?"},{"speaker":"Galen Low","startTime":2219.3340000000003,"endTime":2221.5840000000003,"body":"Are the micro agencies"},{"speaker":"Galen Low","startTime":2219.3340000000003,"endTime":2221.5840000000003,"body":"gonna get, I don't"},{"speaker":"Galen Low","startTime":2221.5840000000003,"endTime":2222.844,"body":"know, even more micro?"},{"speaker":"Galen Low","startTime":2223.114,"endTime":2225.574,"body":"Will every agency team"},{"speaker":"Galen Low","startTime":2223.114,"endTime":2225.574,"body":"member be a freelancer?"},{"speaker":"Galen Low","startTime":2225.8740000000003,"endTime":2228.664,"body":"And what can agencies do"},{"speaker":"Galen Low","startTime":2225.8740000000003,"endTime":2228.664,"body":"to prepare for the future"},{"speaker":"Galen Low","startTime":2228.6940000000004,"endTime":2229.8940000000002,"body":"that you see unfolding?"},{"speaker":"Harv Nagra","startTime":2230.224,"endTime":2231.6940000000004,"body":"We're starting"},{"speaker":"Harv Nagra","startTime":2230.224,"endTime":2231.6940000000004,"body":"with a really hard"},{"speaker":"Harv Nagra","startTime":2231.6940000000004,"endTime":2233.554,"body":"question and ending with"},{"speaker":"Harv Nagra","startTime":2231.6940000000004,"endTime":2233.554,"body":"a really hard question."},{"speaker":"Harv Nagra","startTime":2234.074,"endTime":2237.219,"body":"It's so hard to say Galen like,"},{"speaker":"Harv Nagra","startTime":2234.074,"endTime":2237.219,"body":"when we're recording this is"},{"speaker":"Harv Nagra","startTime":2237.219,"endTime":2240.929,"body":"just off the back of the tariffs"},{"speaker":"Harv Nagra","startTime":2237.219,"endTime":2240.929,"body":"being introduced last week and"},{"speaker":"Harv Nagra","startTime":2241.2290000000003,"endTime":2244.219,"body":"the chaos and confusion that's"},{"speaker":"Harv Nagra","startTime":2241.2290000000003,"endTime":2244.219,"body":"causing and I think initial"},{"speaker":"Harv Nagra","startTime":2244.219,"endTime":2247.309,"body":"instinct for anybody working in"},{"speaker":"Harv Nagra","startTime":2244.219,"endTime":2247.309,"body":"like an agency or something like"},{"speaker":"Harv Nagra","startTime":2247.309,"endTime":2250.9390000000003,"body":"that was, we're service-based,"},{"speaker":"Harv Nagra","startTime":2247.309,"endTime":2250.9390000000003,"body":"so we're safe, but ultimately"},{"speaker":"Harv Nagra","startTime":2250.9390000000003,"endTime":2254.389,"body":"our clients are the brands"},{"speaker":"Harv Nagra","startTime":2250.9390000000003,"endTime":2254.389,"body":"and the products that pay for"},{"speaker":"Harv Nagra","startTime":2254.449,"endTime":2257.3590000000004,"body":"marketing and outsource projects"},{"speaker":"Harv Nagra","startTime":2254.449,"endTime":2257.3590000000004,"body":"and all that kind of stuff."},{"speaker":"Harv Nagra","startTime":2257.724,"endTime":2260.664,"body":"So ultimately it will"},{"speaker":"Harv Nagra","startTime":2257.724,"endTime":2260.664,"body":"have an impact on us."},{"speaker":"Harv Nagra","startTime":2260.664,"endTime":2263.664,"body":"So there's just that whole"},{"speaker":"Harv Nagra","startTime":2260.664,"endTime":2263.664,"body":"kind of chaotic thing that we"},{"speaker":"Harv Nagra","startTime":2263.664,"endTime":2265.014,"body":"don't know what's happening."},{"speaker":"Harv Nagra","startTime":2265.014,"endTime":2268.5440000000003,"body":"So there's just a degree of"},{"speaker":"Harv Nagra","startTime":2265.014,"endTime":2268.5440000000003,"body":"having to be flexible and"},{"speaker":"Harv Nagra","startTime":2268.574,"endTime":2270.0440000000003,"body":"roll with whatever comes."},{"speaker":"Harv Nagra","startTime":2270.3740000000003,"endTime":2272.804,"body":"But I think that goes back to"},{"speaker":"Harv Nagra","startTime":2270.3740000000003,"endTime":2272.804,"body":"what I was saying, is having"},{"speaker":"Harv Nagra","startTime":2272.804,"endTime":2276.3140000000003,"body":"to operate in a really smart,"},{"speaker":"Harv Nagra","startTime":2272.804,"endTime":2276.3140000000003,"body":"nimble way where you're not"},{"speaker":"Harv Nagra","startTime":2276.3140000000003,"endTime":2279.404,"body":"wasting resources and you're"},{"speaker":"Harv Nagra","startTime":2276.3140000000003,"endTime":2279.404,"body":"being super efficient, right?"},{"speaker":"Harv Nagra","startTime":2279.6440000000002,"endTime":2283.574,"body":"So if you're planning things"},{"speaker":"Harv Nagra","startTime":2279.6440000000002,"endTime":2283.574,"body":"in a way that you know that"},{"speaker":"Harv Nagra","startTime":2283.579,"endTime":2285.554,"body":"there's not gonna be freelancers"},{"speaker":"Harv Nagra","startTime":2283.579,"endTime":2285.554,"body":"sitting there for half day"},{"speaker":"Harv Nagra","startTime":2285.554,"endTime":2286.3940000000002,"body":"waiting for their projects."},{"speaker":"Harv Nagra","startTime":2286.424,"endTime":2289.844,"body":"That is not a good way to run"},{"speaker":"Harv Nagra","startTime":2286.424,"endTime":2289.844,"body":"your business and not having"},{"speaker":"Harv Nagra","startTime":2289.844,"endTime":2292.6040000000003,"body":"the visibility about whether"},{"speaker":"Harv Nagra","startTime":2289.844,"endTime":2292.6040000000003,"body":"you've got the capacity or you"},{"speaker":"Harv Nagra","startTime":2292.6040000000003,"endTime":2295.8740000000003,"body":"don't have the capacity to take"},{"speaker":"Harv Nagra","startTime":2292.6040000000003,"endTime":2295.8740000000003,"body":"on work and stuff like that."},{"speaker":"Harv Nagra","startTime":2296.174,"endTime":2298.844,"body":"So making sure you're in"},{"speaker":"Harv Nagra","startTime":2296.174,"endTime":2298.844,"body":"that kind of state, and I'm"},{"speaker":"Harv Nagra","startTime":2298.844,"endTime":2301.1240000000003,"body":"probably stating a bit of the"},{"speaker":"Harv Nagra","startTime":2298.844,"endTime":2301.1240000000003,"body":"obvious here, but I think us"},{"speaker":"Harv Nagra","startTime":2301.1240000000003,"endTime":2305.3540000000003,"body":"relying on AI in more and more"},{"speaker":"Harv Nagra","startTime":2301.1240000000003,"endTime":2305.3540000000003,"body":"interesting and creative ways"},{"speaker":"Harv Nagra","startTime":2305.384,"endTime":2307.5440000000003,"body":"is gonna be really exciting."},{"speaker":"Harv Nagra","startTime":2307.574,"endTime":2311.474,"body":"I find myself month on month,"},{"speaker":"Harv Nagra","startTime":2307.574,"endTime":2311.474,"body":"just, spending more and more"},{"speaker":"Harv Nagra","startTime":2311.474,"endTime":2315.7340000000004,"body":"time even on like ChatGPT"},{"speaker":"Harv Nagra","startTime":2311.474,"endTime":2315.7340000000004,"body":"is just, it's so interesting"},{"speaker":"Harv Nagra","startTime":2315.7940000000003,"endTime":2319.3940000000002,"body":"the kind of ideation and"},{"speaker":"Harv Nagra","startTime":2315.7940000000003,"endTime":2319.3940000000002,"body":"kind of the results you can"},{"speaker":"Harv Nagra","startTime":2319.3940000000002,"endTime":2322.164,"body":"get just sitting with it"},{"speaker":"Harv Nagra","startTime":2319.3940000000002,"endTime":2322.164,"body":"for a while and and having"},{"speaker":"Harv Nagra","startTime":2322.164,"endTime":2323.364,"body":"that kind of conversation."},{"speaker":"Harv Nagra","startTime":2323.364,"endTime":2326.3940000000002,"body":"So I think in terms of headcount"},{"speaker":"Harv Nagra","startTime":2323.364,"endTime":2326.3940000000002,"body":"growth, I wonder if that's"},{"speaker":"Harv Nagra","startTime":2326.3940000000002,"endTime":2330.684,"body":"gonna stabilize and stay fairly"},{"speaker":"Harv Nagra","startTime":2326.3940000000002,"endTime":2330.684,"body":"consistent, but we're just"},{"speaker":"Harv Nagra","startTime":2330.684,"endTime":2334.784,"body":"gonna become more efficient"},{"speaker":"Harv Nagra","startTime":2330.684,"endTime":2334.784,"body":"and capable within the team"},{"speaker":"Harv Nagra","startTime":2334.784,"endTime":2337.9640000000004,"body":"sizes that we have, which is"},{"speaker":"Harv Nagra","startTime":2334.784,"endTime":2337.9640000000004,"body":"quite cool 'cause then we can"},{"speaker":"Harv Nagra","startTime":2337.9640000000004,"endTime":2341.804,"body":"do more and charge more, but"},{"speaker":"Harv Nagra","startTime":2337.9640000000004,"endTime":2341.804,"body":"keep the same size head counts."},{"speaker":"Harv Nagra","startTime":2342.3740000000003,"endTime":2344.864,"body":"To prepare, I'd say, get"},{"speaker":"Harv Nagra","startTime":2342.3740000000003,"endTime":2344.864,"body":"your operating model right."},{"speaker":"Harv Nagra","startTime":2344.8940000000002,"endTime":2347.4440000000004,"body":"Think about all those things,"},{"speaker":"Harv Nagra","startTime":2344.8940000000002,"endTime":2347.4440000000004,"body":"the people, the processes, the"},{"speaker":"Harv Nagra","startTime":2347.4440000000004,"endTime":2351.2540000000004,"body":"tools, the data that you're"},{"speaker":"Harv Nagra","startTime":2347.4440000000004,"endTime":2351.2540000000004,"body":"relying on to make sure all"},{"speaker":"Harv Nagra","startTime":2351.2540000000004,"endTime":2352.2740000000003,"body":"of that's in a good place."},{"speaker":"Harv Nagra","startTime":2352.2740000000003,"endTime":2354.764,"body":"If you have any influence or"},{"speaker":"Harv Nagra","startTime":2352.2740000000003,"endTime":2354.764,"body":"like I said, plant those seeds"},{"speaker":"Harv Nagra","startTime":2354.764,"endTime":2357.0640000000003,"body":"with your leadership team to"},{"speaker":"Harv Nagra","startTime":2354.764,"endTime":2357.0640000000003,"body":"make sure they're doing it."},{"speaker":"Harv Nagra","startTime":2357.364,"endTime":2359.554,"body":"And then stay"},{"speaker":"Harv Nagra","startTime":2357.364,"endTime":2359.554,"body":"efficient and flexible."},{"speaker":"Harv Nagra","startTime":2359.5840000000003,"endTime":2361.7740000000003,"body":"Keep your ear out into"},{"speaker":"Harv Nagra","startTime":2359.5840000000003,"endTime":2361.7740000000003,"body":"what's happening and keep"},{"speaker":"Harv Nagra","startTime":2361.7740000000003,"endTime":2364.5640000000003,"body":"experimenting and sharing that"},{"speaker":"Harv Nagra","startTime":2361.7740000000003,"endTime":2364.5640000000003,"body":"knowledge in your monthly all"},{"speaker":"Harv Nagra","startTime":2364.5640000000003,"endTime":2365.5840000000003,"body":"hands and stuff like that."},{"speaker":"Harv Nagra","startTime":2365.914,"endTime":2369.244,"body":"Giving people an opportunity to"},{"speaker":"Harv Nagra","startTime":2365.914,"endTime":2369.244,"body":"share and inspire one another."},{"speaker":"Harv Nagra","startTime":2369.634,"endTime":2372.6940000000004,"body":"All that kind of stuff, because"},{"speaker":"Harv Nagra","startTime":2369.634,"endTime":2372.6940000000004,"body":"we just need to be able to pivot"},{"speaker":"Harv Nagra","startTime":2372.7540000000004,"endTime":2374.884,"body":"really quickly and roll with it."},{"speaker":"Harv Nagra","startTime":2374.884,"endTime":2379.654,"body":"If you're too rigid, that's"},{"speaker":"Harv Nagra","startTime":2374.884,"endTime":2379.654,"body":"when trouble happens because"},{"speaker":"Harv Nagra","startTime":2379.654,"endTime":2383.304,"body":"you're just, you're hunkering"},{"speaker":"Harv Nagra","startTime":2379.654,"endTime":2383.304,"body":"down on what it's like today"},{"speaker":"Harv Nagra","startTime":2383.304,"endTime":2386.034,"body":"or what it was like last"},{"speaker":"Harv Nagra","startTime":2383.304,"endTime":2386.034,"body":"year and you're not ready"},{"speaker":"Harv Nagra","startTime":2386.034,"endTime":2387.474,"body":"for what's gonna happen next."},{"speaker":"Galen Low","startTime":2388.1040000000003,"endTime":2388.884,"body":"I totally agree."},{"speaker":"Galen Low","startTime":2388.884,"endTime":2390.8190000000004,"body":"I think, so much of"},{"speaker":"Galen Low","startTime":2388.884,"endTime":2390.8190000000004,"body":"it is about agility."},{"speaker":"Galen Low","startTime":2391.0890000000004,"endTime":2392.9190000000003,"body":"It becomes a bit"},{"speaker":"Galen Low","startTime":2391.0890000000004,"endTime":2392.9190000000003,"body":"more scientific now."},{"speaker":"Galen Low","startTime":2392.949,"endTime":2397.4640000000004,"body":"Where we can't necessarily"},{"speaker":"Galen Low","startTime":2392.949,"endTime":2397.4640000000004,"body":"afford to not be as"},{"speaker":"Galen Low","startTime":2397.4640000000004,"endTime":2398.8740000000003,"body":"efficient as we can be."},{"speaker":"Galen Low","startTime":2399.204,"endTime":2400.9440000000004,"body":"And that's gonna"},{"speaker":"Galen Low","startTime":2399.204,"endTime":2400.9440000000004,"body":"take some effort."},{"speaker":"Galen Low","startTime":2400.9440000000004,"endTime":2402.324,"body":"It's gonna take some"},{"speaker":"Galen Low","startTime":2400.9440000000004,"endTime":2402.324,"body":"smart decisions."},{"speaker":"Galen Low","startTime":2402.6240000000003,"endTime":2404.424,"body":"It gonna, it's gonna take"},{"speaker":"Galen Low","startTime":2402.6240000000003,"endTime":2404.424,"body":"smart planning and it's gonna"},{"speaker":"Galen Low","startTime":2404.424,"endTime":2409.054,"body":"be looking at the data as we"},{"speaker":"Galen Low","startTime":2404.424,"endTime":2409.054,"body":"go to see, where it's going."},{"speaker":"Galen Low","startTime":2409.5040000000004,"endTime":2411.8140000000003,"body":"I know that makes it hard for"},{"speaker":"Galen Low","startTime":2409.5040000000004,"endTime":2411.8140000000003,"body":"long-term planning, that's the"},{"speaker":"Galen Low","startTime":2411.8140000000003,"endTime":2412.954,"body":"boat that our clients are in."},{"speaker":"Galen Low","startTime":2412.954,"endTime":2414.8140000000003,"body":"That's the boat, the whole"},{"speaker":"Galen Low","startTime":2412.954,"endTime":2414.8140000000003,"body":"world's in right now."},{"speaker":"Galen Low","startTime":2415.684,"endTime":2418.3540000000003,"body":"It's an opportunity to"},{"speaker":"Galen Low","startTime":2415.684,"endTime":2418.3540000000003,"body":"innovate, to adapt, and"},{"speaker":"Galen Low","startTime":2418.454,"endTime":2419.204,"body":"to make your way through."},{"speaker":"Harv Nagra","startTime":2419.5040000000004,"endTime":2419.9840000000004,"body":"Definitely."},{"speaker":"Galen Low","startTime":2420.3140000000003,"endTime":2420.614,"body":"Awesome."},{"speaker":"Galen Low","startTime":2421.0040000000004,"endTime":2423.344,"body":"Harv, thank you so much for"},{"speaker":"Galen Low","startTime":2421.0040000000004,"endTime":2423.344,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":2423.344,"endTime":2425.114,"body":"I really enjoyed"},{"speaker":"Galen Low","startTime":2423.344,"endTime":2425.114,"body":"this conversation."},{"speaker":"Galen Low","startTime":2425.4440000000004,"endTime":2428.324,"body":"Again, for folks listening,"},{"speaker":"Galen Low","startTime":2425.4440000000004,"endTime":2428.324,"body":"Harv and I have the first"},{"speaker":"Galen Low","startTime":2428.324,"endTime":2430.6040000000003,"body":"bit of this conversation on"},{"speaker":"Galen Low","startTime":2428.324,"endTime":2430.6040000000003,"body":"his podcast, the Handbook."},{"speaker":"Galen Low","startTime":2430.8140000000003,"endTime":2432.7340000000004,"body":"I'll link it in the"},{"speaker":"Galen Low","startTime":2430.8140000000003,"endTime":2432.7340000000004,"body":"show notes below."},{"speaker":"Galen Low","startTime":2433.0640000000003,"endTime":2437.2940000000003,"body":"And yeah, I think overall"},{"speaker":"Galen Low","startTime":2433.0640000000003,"endTime":2437.2940000000003,"body":"what an interesting POV."},{"speaker":"Galen Low","startTime":2437.5040000000004,"endTime":2439.8140000000003,"body":"Thank you again, Harv so"},{"speaker":"Galen Low","startTime":2437.5040000000004,"endTime":2439.8140000000003,"body":"much for your insights."},{"speaker":"Galen Low","startTime":2440.139,"endTime":2441.3990000000003,"body":"Looking forward to"},{"speaker":"Galen Low","startTime":2440.139,"endTime":2441.3990000000003,"body":"collaborating more soon."},{"speaker":"Harv Nagra","startTime":2441.6690000000003,"endTime":2442.909,"body":"Absolute"},{"speaker":"Harv Nagra","startTime":2441.6690000000003,"endTime":2442.909,"body":"pleasure, Galen."},{"speaker":"Harv Nagra","startTime":2442.989,"endTime":2443.949,"body":"Thanks so much for having me."},{"speaker":"Galen Low","startTime":2444.8790000000004,"endTime":2446.2290000000003,"body":"Alright"},{"speaker":"Galen Low","startTime":2444.8790000000004,"endTime":2446.2290000000003,"body":"folks, there you have it."},{"speaker":"Galen Low","startTime":2446.409,"endTime":2448.6290000000004,"body":"As always, if you'd like to"},{"speaker":"Galen Low","startTime":2446.409,"endTime":2448.6290000000004,"body":"join the conversation with"},{"speaker":"Galen Low","startTime":2448.6290000000004,"endTime":2451.1490000000003,"body":"over a thousand like-minded"},{"speaker":"Galen Low","startTime":2448.6290000000004,"endTime":2451.1490000000003,"body":"project management champions,"},{"speaker":"Galen Low","startTime":2451.3590000000004,"endTime":2452.409,"body":"come join our collective!"},{"speaker":"Galen Low","startTime":2452.739,"endTime":2455.719,"body":"Head on over to"},{"speaker":"Galen Low","startTime":2452.739,"endTime":2455.719,"body":"thedpm.com/membership"},{"speaker":"Galen Low","startTime":2455.739,"endTime":2456.3390000000004,"body":"to learn more."},{"speaker":"Galen Low","startTime":2456.789,"endTime":2458.949,"body":"And if you like what you"},{"speaker":"Galen Low","startTime":2456.789,"endTime":2458.949,"body":"heard today, please subscribe"},{"speaker":"Galen Low","startTime":2458.949,"endTime":2461.739,"body":"and stay in touch on"},{"speaker":"Galen Low","startTime":2458.949,"endTime":2461.739,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2462.219,"endTime":2463.989,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2462.219,"endTime":2463.989,"body":"thanks for listening."}]}