{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.28,"endTime":25.25,"body":"What role do"},{"speaker":"Galen Low","startTime":22.28,"endTime":25.25,"body":"project leaders play in"},{"speaker":"Galen Low","startTime":25.37,"endTime":28.520000000000003,"body":"building this trust within"},{"speaker":"Galen Low","startTime":25.37,"endTime":28.520000000000003,"body":"AI healthcare projects?"},{"speaker":"David Doan","startTime":28.61,"endTime":31.25,"body":"Project managers"},{"speaker":"David Doan","startTime":28.61,"endTime":31.25,"body":"are not just task master."},{"speaker":"David Doan","startTime":31.340000000000003,"endTime":34.370000000000005,"body":"They should be framing an"},{"speaker":"David Doan","startTime":31.340000000000003,"endTime":34.370000000000005,"body":"AI project as not just a"},{"speaker":"David Doan","startTime":34.370000000000005,"endTime":37.64,"body":"technology deliverable, but"},{"speaker":"David Doan","startTime":34.370000000000005,"endTime":37.64,"body":"it's a human-centered change."},{"speaker":"David Doan","startTime":37.85,"endTime":40.67,"body":"It's integrating that"},{"speaker":"David Doan","startTime":37.85,"endTime":40.67,"body":"technology with what I call"},{"speaker":"David Doan","startTime":40.760000000000005,"endTime":42.980000000000004,"body":"humanizing the AI project."},{"speaker":"Galen Low","startTime":43.040000000000006,"endTime":44.96,"body":"Why is it so"},{"speaker":"Galen Low","startTime":43.040000000000006,"endTime":44.96,"body":"important that healthcare"},{"speaker":"Galen Low","startTime":45.019999999999996,"endTime":46.82,"body":"finds ways to adopt AI?"},{"speaker":"David Doan","startTime":46.969,"endTime":50.0,"body":"What is that"},{"speaker":"David Doan","startTime":46.969,"endTime":50.0,"body":"stake ultimately is more than"},{"speaker":"David Doan","startTime":50.0,"endTime":52.039,"body":"efficiency and effectiveness."},{"speaker":"David Doan","startTime":52.1,"endTime":54.980000000000004,"body":"This has a direct"},{"speaker":"David Doan","startTime":52.1,"endTime":54.980000000000004,"body":"impact to patient care."},{"speaker":"David Doan","startTime":55.129,"endTime":59.33,"body":"If that adoption fail, there's"},{"speaker":"David Doan","startTime":55.129,"endTime":59.33,"body":"a grave risk of patients"},{"speaker":"David Doan","startTime":59.33,"endTime":62.75,"body":"may miss out on potential"},{"speaker":"David Doan","startTime":59.33,"endTime":62.75,"body":"life saving interventions."},{"speaker":"David Doan","startTime":62.84,"endTime":66.62,"body":"There may be misdiagnosis if"},{"speaker":"David Doan","startTime":62.84,"endTime":66.62,"body":"the predictive of modeling"},{"speaker":"David Doan","startTime":66.62,"endTime":69.5,"body":"does not make sense,"},{"speaker":"David Doan","startTime":66.62,"endTime":69.5,"body":"especially if AI models are"},{"speaker":"David Doan","startTime":69.5,"endTime":71.99000000000001,"body":"trained on incomplete data."},{"speaker":"David Doan","startTime":72.05000000000001,"endTime":74.87,"body":"Therefore, the marginalized"},{"speaker":"David Doan","startTime":72.05000000000001,"endTime":74.87,"body":"population may face"},{"speaker":"David Doan","startTime":74.87,"endTime":76.52000000000001,"body":"worse health outcomes."},{"speaker":"Galen Low","startTime":76.64,"endTime":78.05000000000001,"body":"Healthcare is"},{"speaker":"Galen Low","startTime":76.64,"endTime":78.05000000000001,"body":"so interesting because"},{"speaker":"Galen Low","startTime":78.17,"endTime":79.64,"body":"it's that rigor by default."},{"speaker":"Galen Low","startTime":79.78999999999999,"endTime":82.07,"body":"It has that many stakeholders"},{"speaker":"Galen Low","startTime":79.78999999999999,"endTime":82.07,"body":"with that many different"},{"speaker":"Galen Low","startTime":82.07,"endTime":85.31,"body":"perspectives, and so it's almost"},{"speaker":"Galen Low","startTime":82.07,"endTime":85.31,"body":"one of the most complex versions"},{"speaker":"Galen Low","startTime":85.31,"endTime":90.08,"body":"of the game of implementing AI"},{"speaker":"Galen Low","startTime":85.31,"endTime":90.08,"body":"to create solutions that drive"},{"speaker":"Galen Low","startTime":90.23,"endTime":92.18,"body":"better outcomes for humans."},{"speaker":"Galen Low","startTime":97.925,"endTime":100.595,"body":"Welcome to The Digital Project"},{"speaker":"Galen Low","startTime":97.925,"endTime":100.595,"body":"Manager podcast — the show that"},{"speaker":"Galen Low","startTime":100.595,"endTime":103.685,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":100.595,"endTime":103.685,"body":"smarter, deliver faster, and"},{"speaker":"Galen Low","startTime":103.685,"endTime":105.244,"body":"lead better in the age of AI."},{"speaker":"Galen Low","startTime":105.544,"endTime":108.845,"body":"I'm Galen, and every week we"},{"speaker":"Galen Low","startTime":105.544,"endTime":108.845,"body":"dive into real world strategies,"},{"speaker":"Galen Low","startTime":108.965,"endTime":112.294,"body":"new tools, proven frameworks,"},{"speaker":"Galen Low","startTime":108.965,"endTime":112.294,"body":"and the occasional war story"},{"speaker":"Galen Low","startTime":112.294,"endTime":113.524,"body":"from the project front lines."},{"speaker":"Galen Low","startTime":113.914,"endTime":115.715,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":113.914,"endTime":115.715,"body":"massive transformation"},{"speaker":"Galen Low","startTime":115.715,"endTime":118.789,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":115.715,"endTime":118.789,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":118.789,"endTime":121.7,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":118.789,"endTime":121.7,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":122.03,"endTime":122.69,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":123.02,"endTime":125.99,"body":"Okay, today we are talking"},{"speaker":"Galen Low","startTime":123.02,"endTime":125.99,"body":"about the immense potential"},{"speaker":"Galen Low","startTime":125.99,"endTime":130.49,"body":"of AI in healthcare and what"},{"speaker":"Galen Low","startTime":125.99,"endTime":130.49,"body":"project leaders can do to build"},{"speaker":"Galen Low","startTime":130.49,"endTime":135.22899999999998,"body":"trust, raise risks, champion"},{"speaker":"Galen Low","startTime":130.49,"endTime":135.22899999999998,"body":"ethics, and ultimately drive"},{"speaker":"Galen Low","startTime":135.22899999999998,"endTime":138.59,"body":"patient outcomes through AI"},{"speaker":"Galen Low","startTime":135.22899999999998,"endTime":138.59,"body":"powered healthcare projects."},{"speaker":"Galen Low","startTime":139.039,"endTime":142.19,"body":"My guest today is David"},{"speaker":"Galen Low","startTime":139.039,"endTime":142.19,"body":"Doan, Director, Consult"},{"speaker":"Galen Low","startTime":142.19,"endTime":144.709,"body":"Partner for Healthcare"},{"speaker":"Galen Low","startTime":142.19,"endTime":144.709,"body":"\u0026 Government at Kyndryl."},{"speaker":"Galen Low","startTime":145.265,"endTime":147.725,"body":"David is a healthcare"},{"speaker":"Galen Low","startTime":145.265,"endTime":147.725,"body":"technology and business"},{"speaker":"Galen Low","startTime":147.725,"endTime":150.845,"body":"transformation leader with"},{"speaker":"Galen Low","startTime":147.725,"endTime":150.845,"body":"over 30 years of clinical"},{"speaker":"Galen Low","startTime":150.845,"endTime":152.13400000000001,"body":"and consulting experience."},{"speaker":"Galen Low","startTime":152.375,"endTime":155.165,"body":"He started his career at the"},{"speaker":"Galen Low","startTime":152.375,"endTime":155.165,"body":"bedside as a registered nurse"},{"speaker":"Galen Low","startTime":155.165,"endTime":158.255,"body":"for the first 10 years and"},{"speaker":"Galen Low","startTime":155.165,"endTime":158.255,"body":"then went on to consult at"},{"speaker":"Galen Low","startTime":158.255,"endTime":161.775,"body":"McKesson, Accenture, Ernst"},{"speaker":"Galen Low","startTime":158.255,"endTime":161.775,"body":"\u0026 Young, and is now partnering"},{"speaker":"Galen Low","startTime":161.795,"endTime":165.155,"body":"with C-Level and IT executive"},{"speaker":"Galen Low","startTime":161.795,"endTime":165.155,"body":"clients to drive strategic"},{"speaker":"Galen Low","startTime":165.155,"endTime":168.635,"body":"digital transformation, AI"},{"speaker":"Galen Low","startTime":165.155,"endTime":168.635,"body":"innovation, and value-based"},{"speaker":"Galen Low","startTime":168.635,"endTime":170.225,"body":"care initiatives at  Kyndryl."},{"speaker":"Galen Low","startTime":170.72,"endTime":173.87,"body":"Beyond that, David is the"},{"speaker":"Galen Low","startTime":170.72,"endTime":173.87,"body":"president of PMI Los Angeles"},{"speaker":"Galen Low","startTime":173.87,"endTime":176.96,"body":"chapter, serves on the board"},{"speaker":"Galen Low","startTime":173.87,"endTime":176.96,"body":"of directors of five other"},{"speaker":"Galen Low","startTime":176.96,"endTime":180.35,"body":"nonprofit organizations, is a"},{"speaker":"Galen Low","startTime":176.96,"endTime":180.35,"body":"mentor for the Asian American"},{"speaker":"Galen Low","startTime":180.35,"endTime":183.02,"body":"Professional Association,"},{"speaker":"Galen Low","startTime":180.35,"endTime":183.02,"body":"and so far that's only"},{"speaker":"Galen Low","startTime":183.02,"endTime":185.69,"body":"half of his rap sheet of"},{"speaker":"Galen Low","startTime":183.02,"endTime":185.69,"body":"accolade and accomplishments."},{"speaker":"Galen Low","startTime":185.69,"endTime":187.25,"body":"It's very impressive, David."},{"speaker":"Galen Low","startTime":187.61,"endTime":188.9,"body":"Thank you for being on the show."},{"speaker":"David Doan","startTime":189.26,"endTime":190.55,"body":"My pleasure, Galen."},{"speaker":"David Doan","startTime":190.61,"endTime":191.48,"body":"Absolutely."},{"speaker":"Galen Low","startTime":191.87,"endTime":194.75,"body":"I know we zig"},{"speaker":"Galen Low","startTime":191.87,"endTime":194.75,"body":"and zag and like as we"},{"speaker":"Galen Low","startTime":194.75,"endTime":196.91,"body":"were preparing for this,"},{"speaker":"Galen Low","startTime":194.75,"endTime":196.91,"body":"we covered a lot of ground."},{"speaker":"Galen Low","startTime":197.42,"endTime":200.6,"body":"For this episode, I'm hoping"},{"speaker":"Galen Low","startTime":197.42,"endTime":200.6,"body":"that we can just cover just"},{"speaker":"Galen Low","startTime":200.6,"endTime":203.21,"body":"the excitement and the fear"},{"speaker":"Galen Low","startTime":200.6,"endTime":203.21,"body":"surrounding AI enhanced"},{"speaker":"Galen Low","startTime":203.21,"endTime":206.18,"body":"patient care and what can"},{"speaker":"Galen Low","startTime":203.21,"endTime":206.18,"body":"be done to address both."},{"speaker":"Galen Low","startTime":206.72,"endTime":209.57,"body":"Maybe just like what's at stake"},{"speaker":"Galen Low","startTime":206.72,"endTime":209.57,"body":"for our healthcare industry"},{"speaker":"Galen Low","startTime":209.57,"endTime":211.04,"body":"if we don't get AI, right?"},{"speaker":"Galen Low","startTime":211.43,"endTime":214.315,"body":"How a framework of trust can"},{"speaker":"Galen Low","startTime":211.43,"endTime":214.315,"body":"help project leaders align"},{"speaker":"Galen Low","startTime":214.385,"endTime":215.674,"body":"disparate stakeholder groups."},{"speaker":"Galen Low","startTime":216.485,"endTime":219.095,"body":"And maybe just how project"},{"speaker":"Galen Low","startTime":216.485,"endTime":219.095,"body":"leaders would know previous"},{"speaker":"Galen Low","startTime":219.095,"endTime":222.035,"body":"healthcare experience can"},{"speaker":"Galen Low","startTime":219.095,"endTime":222.035,"body":"get into the healthcare"},{"speaker":"Galen Low","startTime":222.035,"endTime":224.225,"body":"space and maybe vice versa."},{"speaker":"Galen Low","startTime":224.645,"endTime":225.51500000000001,"body":"How does that sound to you?"},{"speaker":"David Doan","startTime":225.845,"endTime":227.075,"body":"That's wonderful."},{"speaker":"David Doan","startTime":227.075,"endTime":228.965,"body":"Great discussions,"},{"speaker":"David Doan","startTime":227.075,"endTime":228.965,"body":"great questions."},{"speaker":"David Doan","startTime":229.295,"endTime":232.685,"body":"I have my work cut out, but"},{"speaker":"David Doan","startTime":229.295,"endTime":232.685,"body":"I'm pretty sure I can provide"},{"speaker":"David Doan","startTime":232.685,"endTime":235.145,"body":"a little bit of insight"},{"speaker":"David Doan","startTime":232.685,"endTime":235.145,"body":"based on my experience."},{"speaker":"David Doan","startTime":235.145,"endTime":235.805,"body":"But yeah."},{"speaker":"David Doan","startTime":235.805,"endTime":236.645,"body":"Great discussion."},{"speaker":"Galen Low","startTime":236.945,"endTime":238.925,"body":"Well, if I learned"},{"speaker":"Galen Low","startTime":236.945,"endTime":238.925,"body":"anything about you so far,"},{"speaker":"Galen Low","startTime":238.925,"endTime":240.815,"body":"it's that you're fast on your"},{"speaker":"Galen Low","startTime":238.925,"endTime":240.815,"body":"feet and you know your stuff."},{"speaker":"Galen Low","startTime":240.815,"endTime":243.185,"body":"So I'm gonna challenge you."},{"speaker":"Galen Low","startTime":243.185,"endTime":244.025,"body":"I'm gonna challenge you."},{"speaker":"Galen Low","startTime":245.01500000000001,"endTime":247.055,"body":"We've got this tradition here"},{"speaker":"Galen Low","startTime":245.01500000000001,"endTime":247.055,"body":"where I kind of start with"},{"speaker":"Galen Low","startTime":247.055,"endTime":250.115,"body":"like the big question, the"},{"speaker":"Galen Low","startTime":247.055,"endTime":250.115,"body":"one hot question that we can"},{"speaker":"Galen Low","startTime":250.115,"endTime":252.995,"body":"then sort of zoom out from and"},{"speaker":"Galen Low","startTime":250.115,"endTime":252.995,"body":"then build the context around."},{"speaker":"Galen Low","startTime":253.025,"endTime":257.015,"body":"So my big question is this,"},{"speaker":"Galen Low","startTime":253.025,"endTime":257.015,"body":"what is the biggest fear"},{"speaker":"Galen Low","startTime":257.015,"endTime":260.525,"body":"that clinicians and medical"},{"speaker":"Galen Low","startTime":257.015,"endTime":260.525,"body":"practitioners have when it comes"},{"speaker":"Galen Low","startTime":260.525,"endTime":263.435,"body":"to AI being introduced into"},{"speaker":"Galen Low","startTime":260.525,"endTime":263.435,"body":"the way that they deliver care?"},{"speaker":"David Doan","startTime":264.155,"endTime":265.745,"body":"Yeah,"},{"speaker":"David Doan","startTime":264.155,"endTime":265.745,"body":"great questions."},{"speaker":"David Doan","startTime":265.775,"endTime":266.885,"body":"Very relevant one."},{"speaker":"David Doan","startTime":267.125,"endTime":270.21500000000003,"body":"I summarized it in"},{"speaker":"David Doan","startTime":267.125,"endTime":270.21500000000003,"body":"kind of two topics."},{"speaker":"David Doan","startTime":270.21500000000003,"endTime":275.885,"body":"One is the fear of losing human"},{"speaker":"David Doan","startTime":270.21500000000003,"endTime":275.885,"body":"connection and judgment is one."},{"speaker":"David Doan","startTime":276.185,"endTime":277.145,"body":"So I touched on that."},{"speaker":"David Doan","startTime":277.145,"endTime":279.725,"body":"And the second is really"},{"speaker":"David Doan","startTime":277.145,"endTime":279.725,"body":"the fear of accountability."},{"speaker":"David Doan","startTime":280.145,"endTime":283.475,"body":"So I actually started my"},{"speaker":"David Doan","startTime":280.145,"endTime":283.475,"body":"nursing career writing."},{"speaker":"David Doan","startTime":284.41999999999996,"endTime":287.48,"body":"Literally writing, you know,"},{"speaker":"David Doan","startTime":284.41999999999996,"endTime":287.48,"body":"there's no such thing as an"},{"speaker":"David Doan","startTime":287.48,"endTime":290.53999999999996,"body":"electronic health record or"},{"speaker":"David Doan","startTime":287.48,"endTime":290.53999999999996,"body":"electronic medical record."},{"speaker":"David Doan","startTime":290.9,"endTime":293.51,"body":"And when we move into"},{"speaker":"David Doan","startTime":290.9,"endTime":293.51,"body":"technology, even just giving"},{"speaker":"David Doan","startTime":293.51,"endTime":296.80999999999995,"body":"medications out of this"},{"speaker":"David Doan","startTime":293.51,"endTime":296.80999999999995,"body":"machine called Pyxis Machine,"},{"speaker":"David Doan","startTime":297.14,"endTime":301.15999999999997,"body":"we always were fearful of how"},{"speaker":"David Doan","startTime":297.14,"endTime":301.15999999999997,"body":"is that going to disconnect"},{"speaker":"David Doan","startTime":301.22,"endTime":302.63,"body":"us with the patient somehow."},{"speaker":"David Doan","startTime":303.6,"endTime":306.72,"body":"AI is definitely another"},{"speaker":"David Doan","startTime":303.6,"endTime":306.72,"body":"example of advanced technology"},{"speaker":"David Doan","startTime":306.72,"endTime":307.95000000000005,"body":"that can actually do that."},{"speaker":"David Doan","startTime":308.22,"endTime":312.80999999999995,"body":"So for example, now there's a AI"},{"speaker":"David Doan","startTime":308.22,"endTime":312.80999999999995,"body":"tool, machines and predictive,"},{"speaker":"David Doan","startTime":312.84000000000003,"endTime":316.23,"body":"you know, machines that can"},{"speaker":"David Doan","startTime":312.84000000000003,"endTime":316.23,"body":"actually read the film from"},{"speaker":"David Doan","startTime":316.23,"endTime":318.03,"body":"a chest x-ray or a PET scan."},{"speaker":"David Doan","startTime":318.29999999999995,"endTime":321.92999999999995,"body":"So there's that fear of not"},{"speaker":"David Doan","startTime":318.29999999999995,"endTime":321.92999999999995,"body":"being able to actually, you"},{"speaker":"David Doan","startTime":321.92999999999995,"endTime":324.9,"body":"know, touch and feel and having"},{"speaker":"David Doan","startTime":321.92999999999995,"endTime":324.9,"body":"that human connection and"},{"speaker":"David Doan","startTime":324.9,"endTime":328.98,"body":"also the judgment as you know,"},{"speaker":"David Doan","startTime":324.9,"endTime":328.98,"body":"you know, medicine, nursing."},{"speaker":"David Doan","startTime":329.33000000000004,"endTime":332.51,"body":"It's certainly a science,"},{"speaker":"David Doan","startTime":329.33000000000004,"endTime":332.51,"body":"but it's a lot of art and"},{"speaker":"David Doan","startTime":332.51,"endTime":336.57500000000005,"body":"that requires a lot of data,"},{"speaker":"David Doan","startTime":332.51,"endTime":336.57500000000005,"body":"clinical data, nonclinical"},{"speaker":"David Doan","startTime":336.58000000000004,"endTime":340.22,"body":"data, and in the last piece"},{"speaker":"David Doan","startTime":336.58000000000004,"endTime":340.22,"body":"of the puzzle in healthcare is"},{"speaker":"David Doan","startTime":340.22,"endTime":341.6,"body":"really the clinical judgment."},{"speaker":"David Doan","startTime":341.6,"endTime":344.99,"body":"That's really what differentiate"},{"speaker":"David Doan","startTime":341.6,"endTime":344.99,"body":"between a nonclinical staff"},{"speaker":"David Doan","startTime":345.20000000000005,"endTime":349.03999999999996,"body":"versus a clinician that has,"},{"speaker":"David Doan","startTime":345.20000000000005,"endTime":349.03999999999996,"body":"you know, a license that they"},{"speaker":"David Doan","startTime":349.03999999999996,"endTime":352.19000000000005,"body":"need to practice at the top of"},{"speaker":"David Doan","startTime":349.03999999999996,"endTime":352.19000000000005,"body":"the license, but also a sense"},{"speaker":"David Doan","startTime":352.19000000000005,"endTime":353.92999999999995,"body":"of accountability as well."},{"speaker":"David Doan","startTime":354.235,"endTime":357.595,"body":"So I think that the fear"},{"speaker":"David Doan","startTime":354.235,"endTime":357.595,"body":"where AI can actually replace"},{"speaker":"David Doan","startTime":357.775,"endTime":361.58500000000004,"body":"conversations and dialogues with"},{"speaker":"David Doan","startTime":357.775,"endTime":361.58500000000004,"body":"patients at the bedside, or even"},{"speaker":"David Doan","startTime":361.58500000000004,"endTime":364.94500000000005,"body":"when you adopt visiting a doctor"},{"speaker":"David Doan","startTime":361.58500000000004,"endTime":364.94500000000005,"body":"visits or even sometime when you"},{"speaker":"David Doan","startTime":364.94500000000005,"endTime":368.635,"body":"have telehealth or telemedicine,"},{"speaker":"David Doan","startTime":364.94500000000005,"endTime":368.635,"body":"is that they fear that they"},{"speaker":"David Doan","startTime":368.635,"endTime":370.735,"body":"cannot and should not lose."},{"speaker":"David Doan","startTime":371.105,"endTime":374.82500000000005,"body":"Really the clinical judgment"},{"speaker":"David Doan","startTime":371.105,"endTime":374.82500000000005,"body":"and their decision making."},{"speaker":"David Doan","startTime":374.82500000000005,"endTime":377.70500000000004,"body":"So whatever technology or"},{"speaker":"David Doan","startTime":374.82500000000005,"endTime":377.70500000000004,"body":"tool, that is one thing that"},{"speaker":"David Doan","startTime":377.70500000000004,"endTime":381.33500000000004,"body":"we need to really address and"},{"speaker":"David Doan","startTime":377.70500000000004,"endTime":381.33500000000004,"body":"it needs to be collaborative"},{"speaker":"David Doan","startTime":381.395,"endTime":382.505,"body":"with the clinicians."},{"speaker":"David Doan","startTime":382.83500000000004,"endTime":385.95500000000004,"body":"So algorithm that"},{"speaker":"David Doan","startTime":382.83500000000004,"endTime":385.95500000000004,"body":"spit out predictions."},{"speaker":"David Doan","startTime":386.275,"endTime":389.395,"body":"They need to make sure that"},{"speaker":"David Doan","startTime":386.275,"endTime":389.395,"body":"the data is insightful at"},{"speaker":"David Doan","startTime":389.395,"endTime":392.45500000000004,"body":"the point of care, but really"},{"speaker":"David Doan","startTime":389.395,"endTime":392.45500000000004,"body":"appreciate the need for the"},{"speaker":"David Doan","startTime":392.45500000000004,"endTime":396.595,"body":"clinician to understand and"},{"speaker":"David Doan","startTime":392.45500000000004,"endTime":396.595,"body":"trust the data and the insight,"},{"speaker":"David Doan","startTime":396.80499999999995,"endTime":399.92499999999995,"body":"but really preserve that"},{"speaker":"David Doan","startTime":396.80499999999995,"endTime":399.92499999999995,"body":"sacred clinicians and patient"},{"speaker":"David Doan","startTime":399.92499999999995,"endTime":404.125,"body":"relationships, so that way"},{"speaker":"David Doan","startTime":399.92499999999995,"endTime":404.125,"body":"they're still somehow providing"},{"speaker":"David Doan","startTime":404.125,"endTime":407.93499999999995,"body":"data, clinical judgments that"},{"speaker":"David Doan","startTime":404.125,"endTime":407.93499999999995,"body":"help inform the decision making."},{"speaker":"David Doan","startTime":408.595,"endTime":411.475,"body":"The accountability piece is"},{"speaker":"David Doan","startTime":408.595,"endTime":411.475,"body":"important too because you"},{"speaker":"David Doan","startTime":411.475,"endTime":415.225,"body":"know in medicine, clinicians"},{"speaker":"David Doan","startTime":411.475,"endTime":415.225,"body":"are trained to do no harm."},{"speaker":"David Doan","startTime":416.03,"endTime":418.70000000000005,"body":"We wanted to make sure that"},{"speaker":"David Doan","startTime":416.03,"endTime":418.70000000000005,"body":"the AI or technology model"},{"speaker":"David Doan","startTime":418.70000000000005,"endTime":422.03,"body":"actually works, and that"},{"speaker":"David Doan","startTime":418.70000000000005,"endTime":422.03,"body":"way it makes recommendations"},{"speaker":"David Doan","startTime":422.05999999999995,"endTime":424.85,"body":"that it is consistent,"},{"speaker":"David Doan","startTime":422.05999999999995,"endTime":424.85,"body":"aligned with evidence-based"},{"speaker":"David Doan","startTime":425.09000000000003,"endTime":428.05999999999995,"body":"guidelines and all of the"},{"speaker":"David Doan","startTime":425.09000000000003,"endTime":428.05999999999995,"body":"other reputable professional"},{"speaker":"David Doan","startTime":428.05999999999995,"endTime":429.79999999999995,"body":"organizations recommendations."},{"speaker":"David Doan","startTime":430.19000000000005,"endTime":433.94000000000005,"body":"That accountability really"},{"speaker":"David Doan","startTime":430.19000000000005,"endTime":433.94000000000005,"body":"rests on, can clinicians"},{"speaker":"David Doan","startTime":433.94000000000005,"endTime":437.36,"body":"still have that final review"},{"speaker":"David Doan","startTime":433.94000000000005,"endTime":437.36,"body":"to make sure that they still"},{"speaker":"David Doan","startTime":437.36,"endTime":440.80999999999995,"body":"ultimately accountable for"},{"speaker":"David Doan","startTime":437.36,"endTime":440.80999999999995,"body":"it, but the AI system, or the"},{"speaker":"David Doan","startTime":441.08000000000004,"endTime":444.26,"body":"technology and the engineer"},{"speaker":"David Doan","startTime":441.08000000000004,"endTime":444.26,"body":"around that, there has to be"},{"speaker":"David Doan","startTime":444.26,"endTime":448.03999999999996,"body":"some due diligence to ensure"},{"speaker":"David Doan","startTime":444.26,"endTime":448.03999999999996,"body":"that data is not false, to"},{"speaker":"David Doan","startTime":448.03999999999996,"endTime":449.985,"body":"help ensure that trust as well."},{"speaker":"David Doan","startTime":450.66499999999996,"endTime":453.395,"body":"That's a little bit long-winded,"},{"speaker":"David Doan","startTime":450.66499999999996,"endTime":453.395,"body":"but I would say two really"},{"speaker":"David Doan","startTime":453.395,"endTime":456.845,"body":"fears that if you break it"},{"speaker":"David Doan","startTime":453.395,"endTime":456.845,"body":"down, is really about the human"},{"speaker":"David Doan","startTime":456.845,"endTime":460.865,"body":"connections or making sure that"},{"speaker":"David Doan","startTime":456.845,"endTime":460.865,"body":"there's no loss of that, and"},{"speaker":"David Doan","startTime":460.865,"endTime":462.42499999999995,"body":"that also the clinical judgment."},{"speaker":"David Doan","startTime":462.57500000000005,"endTime":465.78499999999997,"body":"And second is the role"},{"speaker":"David Doan","startTime":462.57500000000005,"endTime":465.78499999999997,"body":"of accountability of a"},{"speaker":"David Doan","startTime":465.93499999999995,"endTime":468.30499999999995,"body":"clinician, but also from"},{"speaker":"David Doan","startTime":465.93499999999995,"endTime":468.30499999999995,"body":"the technology side."},{"speaker":"Galen Low","startTime":468.66499999999996,"endTime":470.645,"body":"I love that and"},{"speaker":"Galen Low","startTime":468.66499999999996,"endTime":470.645,"body":"like I like that you framed"},{"speaker":"Galen Low","startTime":470.645,"endTime":473.16499999999996,"body":"it around the fact that it's"},{"speaker":"Galen Low","startTime":470.645,"endTime":473.16499999999996,"body":"like an art and a science."},{"speaker":"Galen Low","startTime":473.16499999999996,"endTime":473.525,"body":"Right."},{"speaker":"Galen Low","startTime":474.095,"endTime":476.225,"body":"And I think sometimes it's"},{"speaker":"Galen Low","startTime":474.095,"endTime":476.225,"body":"easy to get swept up from"},{"speaker":"Galen Low","startTime":476.225,"endTime":478.95500000000004,"body":"a very high level of, oh,"},{"speaker":"Galen Low","startTime":476.225,"endTime":478.95500000000004,"body":"it's just information."},{"speaker":"Galen Low","startTime":478.95500000000004,"endTime":481.80499999999995,"body":"We can upload all of our"},{"speaker":"Galen Low","startTime":478.95500000000004,"endTime":481.80499999999995,"body":"medical knowledge and then that"},{"speaker":"Galen Low","startTime":481.80499999999995,"endTime":483.42499999999995,"body":"information will be available."},{"speaker":"Galen Low","startTime":483.69500000000005,"endTime":485.94500000000005,"body":"But I also like the other"},{"speaker":"Galen Low","startTime":483.69500000000005,"endTime":485.94500000000005,"body":"thing you did there, which"},{"speaker":"Galen Low","startTime":485.995,"endTime":488.005,"body":"I don't know if you meant"},{"speaker":"Galen Low","startTime":485.995,"endTime":488.005,"body":"to do it, but there have"},{"speaker":"Galen Low","startTime":488.005,"endTime":492.05499999999995,"body":"been a lot of disruptive"},{"speaker":"Galen Low","startTime":488.005,"endTime":492.05499999999995,"body":"technological progressions"},{"speaker":"Galen Low","startTime":492.05499999999995,"endTime":493.31500000000005,"body":"in the healthcare industry."},{"speaker":"Galen Low","startTime":493.615,"endTime":495.865,"body":"You mentioned some of"},{"speaker":"Galen Low","startTime":493.615,"endTime":495.865,"body":"the prescription apps."},{"speaker":"Galen Low","startTime":496.07500000000005,"endTime":497.18499999999995,"body":"We're talking about telehealth."},{"speaker":"Galen Low","startTime":497.42499999999995,"endTime":498.88,"body":"There's been a lot of"},{"speaker":"Galen Low","startTime":497.42499999999995,"endTime":498.88,"body":"things, and I think."},{"speaker":"Galen Low","startTime":499.55499999999995,"endTime":502.07500000000005,"body":"What I like about your"},{"speaker":"Galen Low","startTime":499.55499999999995,"endTime":502.07500000000005,"body":"answer there is that these"},{"speaker":"Galen Low","startTime":502.07500000000005,"endTime":504.475,"body":"are the underpinnings"},{"speaker":"Galen Low","startTime":502.07500000000005,"endTime":504.475,"body":"that have helped us get"},{"speaker":"Galen Low","startTime":504.475,"endTime":505.55499999999995,"body":"through all of this change."},{"speaker":"Galen Low","startTime":505.735,"endTime":509.245,"body":"And I know like EHR, like the"},{"speaker":"Galen Low","startTime":505.735,"endTime":509.245,"body":"electronic health records or"},{"speaker":"Galen Low","startTime":509.245,"endTime":512.665,"body":"electronic medical records, it's"},{"speaker":"Galen Low","startTime":509.245,"endTime":512.665,"body":"been a long journey, hasn't it?"},{"speaker":"Galen Low","startTime":512.665,"endTime":512.995,"body":"Right."},{"speaker":"Galen Low","startTime":513.37,"endTime":516.34,"body":"At my time in consulting,"},{"speaker":"Galen Low","startTime":513.37,"endTime":516.34,"body":"we're still transitioning"},{"speaker":"Galen Low","startTime":516.34,"endTime":517.21,"body":"systems over."},{"speaker":"Galen Low","startTime":517.42,"endTime":518.08,"body":"In some ways."},{"speaker":"Galen Low","startTime":518.08,"endTime":520.03,"body":"It's not just"},{"speaker":"Galen Low","startTime":518.08,"endTime":520.03,"body":"technological progress."},{"speaker":"Galen Low","startTime":520.03,"endTime":523.3,"body":"It's like we're still building"},{"speaker":"Galen Low","startTime":520.03,"endTime":523.3,"body":"trust and we're still being"},{"speaker":"Galen Low","startTime":523.3,"endTime":527.05,"body":"careful because of that oath,"},{"speaker":"Galen Low","startTime":523.3,"endTime":527.05,"body":"because we can't just assume"},{"speaker":"Galen Low","startTime":527.05,"endTime":529.87,"body":"that something that happens in"},{"speaker":"Galen Low","startTime":527.05,"endTime":529.87,"body":"a black box is gonna work well"},{"speaker":"Galen Low","startTime":529.87,"endTime":532.81,"body":"every time or 90% of the time."},{"speaker":"Galen Low","startTime":532.87,"endTime":534.579,"body":"Like that isn't"},{"speaker":"Galen Low","startTime":532.87,"endTime":534.579,"body":"quite good enough."},{"speaker":"Galen Low","startTime":534.579,"endTime":536.89,"body":"It's the judgment and"},{"speaker":"Galen Low","startTime":534.579,"endTime":536.89,"body":"it's the sort of humanity"},{"speaker":"Galen Low","startTime":536.89,"endTime":538.209,"body":"that needs to stay in it."},{"speaker":"Galen Low","startTime":538.63,"endTime":539.68,"body":"I think it's fascinating."},{"speaker":"Galen Low","startTime":540.01,"endTime":543.939,"body":"And then also I just think"},{"speaker":"Galen Low","startTime":540.01,"endTime":543.939,"body":"that idea of the consistency,"},{"speaker":"Galen Low","startTime":544.03,"endTime":547.0899999999999,"body":"you mentioned consistency, and"},{"speaker":"Galen Low","startTime":544.03,"endTime":547.0899999999999,"body":"immediately my head went, oh"},{"speaker":"Galen Low","startTime":547.0899999999999,"endTime":549.31,"body":"yeah, hallucinations in AI."},{"speaker":"Galen Low","startTime":549.91,"endTime":551.47,"body":"It's fine in my work, right?"},{"speaker":"Galen Low","startTime":551.47,"endTime":552.79,"body":"It's like, wait, hold on."},{"speaker":"Galen Low","startTime":553.0899999999999,"endTime":555.43,"body":"That was not the answer"},{"speaker":"Galen Low","startTime":553.0899999999999,"endTime":555.43,"body":"that I was looking for."},{"speaker":"Galen Low","startTime":555.6999999999999,"endTime":558.4599999999999,"body":"Or even I asked it the same"},{"speaker":"Galen Low","startTime":555.6999999999999,"endTime":558.4599999999999,"body":"question three times and"},{"speaker":"Galen Low","startTime":558.4599999999999,"endTime":559.66,"body":"got three different answers."},{"speaker":"Galen Low","startTime":559.9599999999999,"endTime":561.0699999999999,"body":"That's fine, I can fix that."},{"speaker":"Galen Low","startTime":561.28,"endTime":564.4599999999999,"body":"But like when it comes to"},{"speaker":"Galen Low","startTime":561.28,"endTime":564.4599999999999,"body":"patient care, that is something"},{"speaker":"Galen Low","startTime":564.4599999999999,"endTime":566.77,"body":"that we have to do very Right."},{"speaker":"Galen Low","startTime":567.04,"endTime":570.52,"body":"And I'd be very careful"},{"speaker":"Galen Low","startTime":567.04,"endTime":570.52,"body":"about, so I know that's"},{"speaker":"Galen Low","startTime":570.52,"endTime":571.39,"body":"all the Right, yeah."},{"speaker":"Galen Low","startTime":571.4499999999999,"endTime":572.41,"body":"Important things."},{"speaker":"Galen Low","startTime":572.47,"endTime":575.89,"body":"But I wondered if maybe we could"},{"speaker":"Galen Low","startTime":572.47,"endTime":575.89,"body":"zoom out a little bit because."},{"speaker":"Galen Low","startTime":576.254,"endTime":578.3249999999999,"body":"We've been talking a little"},{"speaker":"Galen Low","startTime":576.254,"endTime":578.3249999999999,"body":"bit about accountability and"},{"speaker":"Galen Low","startTime":578.3249999999999,"endTime":580.994,"body":"trust, the patient experience"},{"speaker":"Galen Low","startTime":578.3249999999999,"endTime":580.994,"body":"and the humanity of it."},{"speaker":"Galen Low","startTime":581.3249999999999,"endTime":583.275,"body":"We talked a little bit along"},{"speaker":"Galen Low","startTime":581.3249999999999,"endTime":583.275,"body":"the way about sort of some"},{"speaker":"Galen Low","startTime":583.275,"endTime":586.395,"body":"technologies and technology"},{"speaker":"Galen Low","startTime":583.275,"endTime":586.395,"body":"always does find its way into"},{"speaker":"Galen Low","startTime":586.395,"endTime":588.1039999999999,"body":"healthcare for good reasons."},{"speaker":"Galen Low","startTime":588.5849999999999,"endTime":590.9549999999999,"body":"AI seems a little bit different"},{"speaker":"Galen Low","startTime":588.5849999999999,"endTime":590.9549999999999,"body":"in some ways, or maybe it's"},{"speaker":"Galen Low","startTime":590.9549999999999,"endTime":594.165,"body":"not, but I thought maybe I'd"},{"speaker":"Galen Low","startTime":590.9549999999999,"endTime":594.165,"body":"just kind of ask why is it"},{"speaker":"Galen Low","startTime":594.165,"endTime":597.4649999999999,"body":"so important that healthcare"},{"speaker":"Galen Low","startTime":594.165,"endTime":597.4649999999999,"body":"finds ways to adopt AI?"},{"speaker":"Galen Low","startTime":597.85,"endTime":601.24,"body":"What's at stake here and what's"},{"speaker":"Galen Low","startTime":597.85,"endTime":601.24,"body":"like the biggest barrier that"},{"speaker":"Galen Low","startTime":601.48,"endTime":603.9399999999999,"body":"AI adoption faces in healthcare?"},{"speaker":"David Doan","startTime":604.2099999999999,"endTime":607.66,"body":"What is at stake"},{"speaker":"David Doan","startTime":604.2099999999999,"endTime":607.66,"body":"ultimately is more than"},{"speaker":"David Doan","startTime":607.66,"endTime":612.01,"body":"efficiency and effectiveness"},{"speaker":"David Doan","startTime":607.66,"endTime":612.01,"body":"of how clinicians interact"},{"speaker":"David Doan","startTime":612.28,"endTime":616.75,"body":"with their member or patient or"},{"speaker":"David Doan","startTime":612.28,"endTime":616.75,"body":"the healthcare delivery team."},{"speaker":"David Doan","startTime":616.78,"endTime":619.51,"body":"'cause there's a whole team"},{"speaker":"David Doan","startTime":616.78,"endTime":619.51,"body":"that managed the patient is"},{"speaker":"David Doan","startTime":619.5699999999999,"endTime":625.0,"body":"ultimately, really result to"},{"speaker":"David Doan","startTime":619.5699999999999,"endTime":625.0,"body":"positive or health outcomes."},{"speaker":"David Doan","startTime":625.3589999999999,"endTime":628.4499999999999,"body":"So there is such"},{"speaker":"David Doan","startTime":625.3589999999999,"endTime":628.4499999999999,"body":"big ramification"},{"speaker":"David Doan","startTime":628.63,"endTime":632.1089999999999,"body":"and consequences and"},{"speaker":"David Doan","startTime":628.63,"endTime":632.1089999999999,"body":"consideration to think about."},{"speaker":"David Doan","startTime":632.3199999999999,"endTime":635.5,"body":"It's not just making"},{"speaker":"David Doan","startTime":632.3199999999999,"endTime":635.5,"body":"someone's workflow easier,"},{"speaker":"David Doan","startTime":635.53,"endTime":637.03,"body":"having a better experience."},{"speaker":"David Doan","startTime":637.06,"endTime":640.869,"body":"Ultimately this has a direct"},{"speaker":"David Doan","startTime":637.06,"endTime":640.869,"body":"impact to patient care."},{"speaker":"David Doan","startTime":641.26,"endTime":644.02,"body":"And then that patient care,"},{"speaker":"David Doan","startTime":641.26,"endTime":644.02,"body":"even though it's one-on-one"},{"speaker":"David Doan","startTime":644.2289999999999,"endTime":648.13,"body":"with the practitioner at a time,"},{"speaker":"David Doan","startTime":644.2289999999999,"endTime":648.13,"body":"it actually ultimately results"},{"speaker":"David Doan","startTime":648.13,"endTime":651.8199999999999,"body":"in what I call on a massive"},{"speaker":"David Doan","startTime":648.13,"endTime":651.8199999999999,"body":"scale called population health."},{"speaker":"David Doan","startTime":652.3,"endTime":654.16,"body":"And it also aligns with."},{"speaker":"David Doan","startTime":654.595,"endTime":659.2149999999999,"body":"The quintuple aim, where it's"},{"speaker":"David Doan","startTime":654.595,"endTime":659.2149999999999,"body":"not just about costs, it's not"},{"speaker":"David Doan","startTime":659.2149999999999,"endTime":663.7149999999999,"body":"just about access, it's now"},{"speaker":"David Doan","startTime":659.2149999999999,"endTime":663.7149999999999,"body":"about the clinician experience,"},{"speaker":"David Doan","startTime":663.985,"endTime":665.3349999999999,"body":"the patient experience."},{"speaker":"David Doan","startTime":665.395,"endTime":668.0649999999999,"body":"And finally, at the tip,"},{"speaker":"David Doan","startTime":665.395,"endTime":668.0649999999999,"body":"which is the fifth kind"},{"speaker":"David Doan","startTime":668.0649999999999,"endTime":671.3349999999999,"body":"of layer of this kind of"},{"speaker":"David Doan","startTime":668.0649999999999,"endTime":671.3349999999999,"body":"triangle is health equity."},{"speaker":"David Doan","startTime":671.665,"endTime":673.855,"body":"So where does AI come into that?"},{"speaker":"David Doan","startTime":674.485,"endTime":678.115,"body":"AI can definitely, certainly"},{"speaker":"David Doan","startTime":674.485,"endTime":678.115,"body":"predict the diseases taking"},{"speaker":"David Doan","startTime":678.115,"endTime":681.775,"body":"in so much data, the clinical"},{"speaker":"David Doan","startTime":678.115,"endTime":681.775,"body":"data, the claims data, the"},{"speaker":"David Doan","startTime":681.81,"endTime":685.405,"body":"nonclinical data, the publicly"},{"speaker":"David Doan","startTime":681.81,"endTime":685.405,"body":"available data and so on."},{"speaker":"David Doan","startTime":685.735,"endTime":689.635,"body":"All of that helps to predict"},{"speaker":"David Doan","startTime":685.735,"endTime":689.635,"body":"which patient cohort or"},{"speaker":"David Doan","startTime":689.635,"endTime":693.475,"body":"populations that the providers"},{"speaker":"David Doan","startTime":689.635,"endTime":693.475,"body":"or the health plan or payer"},{"speaker":"David Doan","startTime":693.505,"endTime":698.845,"body":"can identify quickly to"},{"speaker":"David Doan","startTime":693.505,"endTime":698.845,"body":"intervene to kind of slow the"},{"speaker":"David Doan","startTime":698.845,"endTime":702.805,"body":"progression of any disease"},{"speaker":"David Doan","startTime":698.845,"endTime":702.805,"body":"state chronic conditions."},{"speaker":"David Doan","startTime":703.1949999999999,"endTime":706.555,"body":"Now if that adoption fail,"},{"speaker":"David Doan","startTime":703.1949999999999,"endTime":706.555,"body":"what you can see is there"},{"speaker":"David Doan","startTime":706.555,"endTime":709.225,"body":"are patients that should be"},{"speaker":"David Doan","startTime":706.555,"endTime":709.225,"body":"managed and they're not, or"},{"speaker":"David Doan","startTime":709.225,"endTime":712.255,"body":"they have been identified of"},{"speaker":"David Doan","startTime":709.225,"endTime":712.255,"body":"having something that they are"},{"speaker":"David Doan","startTime":712.255,"endTime":713.655,"body":"not they're not appropriate."},{"speaker":"David Doan","startTime":714.225,"endTime":718.035,"body":"There's also an opportunity"},{"speaker":"David Doan","startTime":714.225,"endTime":718.035,"body":"where there's a grave risk"},{"speaker":"David Doan","startTime":718.095,"endTime":722.0849999999999,"body":"of patients and members"},{"speaker":"David Doan","startTime":718.095,"endTime":722.0849999999999,"body":"may miss out on potential"},{"speaker":"David Doan","startTime":722.0849999999999,"endTime":723.5849999999999,"body":"lifesaving interventions."},{"speaker":"David Doan","startTime":723.885,"endTime":728.145,"body":"There may be misdiagnosis if"},{"speaker":"David Doan","startTime":723.885,"endTime":728.145,"body":"the machine or the modeling"},{"speaker":"David Doan","startTime":728.145,"endTime":729.555,"body":"tool does not make sense."},{"speaker":"David Doan","startTime":729.9,"endTime":732.39,"body":"And when we think about"},{"speaker":"David Doan","startTime":729.9,"endTime":732.39,"body":"technology, there's also a lot"},{"speaker":"David Doan","startTime":732.39,"endTime":735.99,"body":"of people who don't live in"},{"speaker":"David Doan","startTime":732.39,"endTime":735.99,"body":"large metropolitan cities, in"},{"speaker":"David Doan","startTime":735.99,"endTime":739.41,"body":"rural populations where there's"},{"speaker":"David Doan","startTime":735.99,"endTime":739.41,"body":"critically accessed hospitals."},{"speaker":"David Doan","startTime":739.74,"endTime":741.8399999999999,"body":"We are still being"},{"speaker":"David Doan","startTime":739.74,"endTime":741.8399999999999,"body":"challenged with technology."},{"speaker":"David Doan","startTime":741.8399999999999,"endTime":745.74,"body":"The technology may be available,"},{"speaker":"David Doan","startTime":741.8399999999999,"endTime":745.74,"body":"but the 5G connection and"},{"speaker":"David Doan","startTime":745.74,"endTime":748.41,"body":"network connection, the"},{"speaker":"David Doan","startTime":745.74,"endTime":748.41,"body":"internet connection, or how"},{"speaker":"David Doan","startTime":748.41,"endTime":749.49,"body":"do we actually manage that?"},{"speaker":"David Doan","startTime":749.49,"endTime":750.81,"body":"And when I talk"},{"speaker":"David Doan","startTime":749.49,"endTime":750.81,"body":"about health equity."},{"speaker":"David Doan","startTime":751.605,"endTime":754.725,"body":"Are you expecting someone"},{"speaker":"David Doan","startTime":751.605,"endTime":754.725,"body":"who English may be their,"},{"speaker":"David Doan","startTime":754.9649999999999,"endTime":757.935,"body":"not their first language,"},{"speaker":"David Doan","startTime":754.9649999999999,"endTime":757.935,"body":"but they also are challenged"},{"speaker":"David Doan","startTime":757.935,"endTime":763.5749999999999,"body":"because of dexterity, level"},{"speaker":"David Doan","startTime":757.935,"endTime":763.5749999999999,"body":"of education or age and so"},{"speaker":"David Doan","startTime":763.5749999999999,"endTime":766.3349999999999,"body":"on to be able to use whatever"},{"speaker":"David Doan","startTime":763.5749999999999,"endTime":766.3349999999999,"body":"telehealth medicine it is?"},{"speaker":"David Doan","startTime":766.3349999999999,"endTime":769.875,"body":"So when you talk about AI,"},{"speaker":"David Doan","startTime":766.3349999999999,"endTime":769.875,"body":"there's a huge implication"},{"speaker":"David Doan","startTime":770.0849999999999,"endTime":772.635,"body":"in what's at stake is"},{"speaker":"David Doan","startTime":770.0849999999999,"endTime":772.635,"body":"ultimately the health"},{"speaker":"David Doan","startTime":772.635,"endTime":774.735,"body":"outcomes of the population."},{"speaker":"David Doan","startTime":775.38,"endTime":777.9,"body":"The biggest barrier, I kind"},{"speaker":"David Doan","startTime":775.38,"endTime":777.9,"body":"of alluded to it, is a lot"},{"speaker":"David Doan","startTime":777.9,"endTime":781.74,"body":"of it is there's technology"},{"speaker":"David Doan","startTime":777.9,"endTime":781.74,"body":"barrier from the receiving"},{"speaker":"David Doan","startTime":781.8,"endTime":785.0699999999999,"body":"of the receiver of care"},{"speaker":"David Doan","startTime":781.8,"endTime":785.0699999999999,"body":"that's your patient's member."},{"speaker":"David Doan","startTime":785.3399999999999,"endTime":787.8299999999999,"body":"But if I were to focus"},{"speaker":"David Doan","startTime":785.3399999999999,"endTime":787.8299999999999,"body":"on the clinicians and the"},{"speaker":"David Doan","startTime":787.8299999999999,"endTime":791.4,"body":"care deliverer and also the"},{"speaker":"David Doan","startTime":787.8299999999999,"endTime":791.4,"body":"caregivers, is that really"},{"speaker":"David Doan","startTime":791.4,"endTime":792.66,"body":"that trust we talk about?"},{"speaker":"David Doan","startTime":792.9,"endTime":795.75,"body":"But from a technology side,"},{"speaker":"David Doan","startTime":792.9,"endTime":795.75,"body":"information needs to be"},{"speaker":"David Doan","startTime":795.81,"endTime":800.16,"body":"interfaced or integrated and"},{"speaker":"David Doan","startTime":795.81,"endTime":800.16,"body":"immersed into the workflow."},{"speaker":"David Doan","startTime":800.55,"endTime":804.6,"body":"So if it's not immersed in"},{"speaker":"David Doan","startTime":800.55,"endTime":804.6,"body":"the workflow, AI may force"},{"speaker":"David Doan","startTime":804.6,"endTime":808.05,"body":"the clinician to use another"},{"speaker":"David Doan","startTime":804.6,"endTime":808.05,"body":"technology, or you have to"},{"speaker":"David Doan","startTime":808.05,"endTime":811.0799999999999,"body":"have a little thing that"},{"speaker":"David Doan","startTime":808.05,"endTime":811.0799999999999,"body":"to record the conversation."},{"speaker":"David Doan","startTime":811.35,"endTime":812.88,"body":"Where does that information go?"},{"speaker":"David Doan","startTime":812.88,"endTime":815.73,"body":"Does it actually immerse"},{"speaker":"David Doan","startTime":812.88,"endTime":815.73,"body":"or present it in what"},{"speaker":"David Doan","startTime":815.73,"endTime":818.31,"body":"I call the natural"},{"speaker":"David Doan","startTime":815.73,"endTime":818.31,"body":"workflow of the clinician?"},{"speaker":"David Doan","startTime":818.55,"endTime":822.03,"body":"Because if it does not present"},{"speaker":"David Doan","startTime":818.55,"endTime":822.03,"body":"itself in that workflow,"},{"speaker":"David Doan","startTime":822.3299999999999,"endTime":824.1,"body":"that is really seamless."},{"speaker":"David Doan","startTime":824.475,"endTime":828.795,"body":"It's not gonna increase the"},{"speaker":"David Doan","startTime":824.475,"endTime":828.795,"body":"adoption of the usage of"},{"speaker":"David Doan","startTime":828.795,"endTime":831.9449999999999,"body":"the whatever the technology"},{"speaker":"David Doan","startTime":828.795,"endTime":831.9449999999999,"body":"is, because anything that"},{"speaker":"David Doan","startTime":831.9449999999999,"endTime":835.635,"body":"disrupts the clinician time"},{"speaker":"David Doan","startTime":831.9449999999999,"endTime":835.635,"body":"with patients that will"},{"speaker":"David Doan","startTime":835.635,"endTime":837.765,"body":"result in poor adoption."},{"speaker":"David Doan","startTime":838.095,"endTime":840.495,"body":"And lastly, you know,"},{"speaker":"David Doan","startTime":838.095,"endTime":840.495,"body":"there are biases."},{"speaker":"David Doan","startTime":840.495,"endTime":844.845,"body":"So if AI models are trained"},{"speaker":"David Doan","startTime":840.495,"endTime":844.845,"body":"on like incomplete, you know,"},{"speaker":"David Doan","startTime":844.845,"endTime":848.625,"body":"lack of data or the data is"},{"speaker":"David Doan","startTime":844.845,"endTime":848.625,"body":"not normalized, standardized,"},{"speaker":"David Doan","startTime":848.745,"endTime":852.675,"body":"or skew in some way, therefore"},{"speaker":"David Doan","startTime":848.745,"endTime":852.675,"body":"those are the opportunity"},{"speaker":"David Doan","startTime":852.675,"endTime":854.025,"body":"where patients could."},{"speaker":"David Doan","startTime":854.4,"endTime":857.49,"body":"Especially the marginalized"},{"speaker":"David Doan","startTime":854.4,"endTime":857.49,"body":"population may even face"},{"speaker":"David Doan","startTime":857.49,"endTime":859.11,"body":"worse health outcomes."},{"speaker":"David Doan","startTime":859.56,"endTime":863.91,"body":"So that's what's at stake is"},{"speaker":"David Doan","startTime":859.56,"endTime":863.91,"body":"massive about health outcomes"},{"speaker":"David Doan","startTime":864.24,"endTime":868.8,"body":"and then also the adoption of"},{"speaker":"David Doan","startTime":864.24,"endTime":868.8,"body":"clinicians with technology."},{"speaker":"Galen Low","startTime":869.1899999999999,"endTime":870.7189999999999,"body":"I'm really glad"},{"speaker":"Galen Low","startTime":869.1899999999999,"endTime":870.7189999999999,"body":"you went there, especially"},{"speaker":"Galen Low","startTime":870.7189999999999,"endTime":873.3299999999999,"body":"with the patient and"},{"speaker":"Galen Low","startTime":870.7189999999999,"endTime":873.3299999999999,"body":"clinician experience."},{"speaker":"Galen Low","startTime":873.3299999999999,"endTime":876.3,"body":"My background's in user-centered"},{"speaker":"Galen Low","startTime":873.3299999999999,"endTime":876.3,"body":"design, so like mostly we're"},{"speaker":"Galen Low","startTime":876.3,"endTime":878.8199999999999,"body":"like digital solutions that."},{"speaker":"Galen Low","startTime":879.17,"endTime":879.62,"body":"Yes."},{"speaker":"Galen Low","startTime":879.68,"endTime":881.4499999999999,"body":"You know, solve a problem,"},{"speaker":"Galen Low","startTime":879.68,"endTime":881.4499999999999,"body":"make something more"},{"speaker":"Galen Low","startTime":881.4499999999999,"endTime":884.39,"body":"efficient, leverage more"},{"speaker":"Galen Low","startTime":881.4499999999999,"endTime":884.39,"body":"data, but also fundamentally,"},{"speaker":"Galen Low","startTime":884.63,"endTime":886.1899999999999,"body":"yeah, have to be workable."},{"speaker":"Galen Low","startTime":886.1899999999999,"endTime":889.8199999999999,"body":"Have to enter into a workflow"},{"speaker":"Galen Low","startTime":886.1899999999999,"endTime":889.8199999999999,"body":"seamlessly so that it doesn't"},{"speaker":"Galen Low","startTime":889.8199999999999,"endTime":891.56,"body":"create an additional barrier."},{"speaker":"Galen Low","startTime":891.8299999999999,"endTime":895.31,"body":"And you were saying up top when"},{"speaker":"Galen Low","startTime":891.8299999999999,"endTime":895.31,"body":"you were a registered nurse,"},{"speaker":"Galen Low","startTime":895.31,"endTime":896.42,"body":"you're doing bedside care."},{"speaker":"Galen Low","startTime":896.63,"endTime":898.73,"body":"You know, you're writing"},{"speaker":"Galen Low","startTime":896.63,"endTime":898.73,"body":"these things by hand."},{"speaker":"Galen Low","startTime":899.06,"endTime":902.54,"body":"And there is an opportunity"},{"speaker":"Galen Low","startTime":899.06,"endTime":902.54,"body":"to really give some of that"},{"speaker":"Galen Low","startTime":902.54,"endTime":906.5899999999999,"body":"time back right to a medical"},{"speaker":"Galen Low","startTime":902.54,"endTime":906.5899999999999,"body":"practitioner so that they"},{"speaker":"Galen Low","startTime":906.5899999999999,"endTime":907.6999999999999,"body":"can focus on patient care."},{"speaker":"Galen Low","startTime":908.5799999999999,"endTime":912.03,"body":"At the same time, not adding"},{"speaker":"Galen Low","startTime":908.5799999999999,"endTime":912.03,"body":"like an additional step in there"},{"speaker":"Galen Low","startTime":912.03,"endTime":916.38,"body":"that might actually lead to"},{"speaker":"Galen Low","startTime":912.03,"endTime":916.38,"body":"worse outcomes or lead to more"},{"speaker":"Galen Low","startTime":916.38,"endTime":917.8199999999999,"body":"challenges in delivering care."},{"speaker":"Galen Low","startTime":917.8199999999999,"endTime":920.13,"body":"And that health equity thing,"},{"speaker":"Galen Low","startTime":917.8199999999999,"endTime":920.13,"body":"I hadn't really thought of"},{"speaker":"Galen Low","startTime":920.13,"endTime":923.3399999999999,"body":"it in that way, but like I"},{"speaker":"Galen Low","startTime":920.13,"endTime":923.3399999999999,"body":"was chatting with someone"},{"speaker":"Galen Low","startTime":923.3399999999999,"endTime":926.16,"body":"last week, we were talking"},{"speaker":"Galen Low","startTime":923.3399999999999,"endTime":926.16,"body":"about how AI is sort of, it"},{"speaker":"Galen Low","startTime":926.16,"endTime":929.0699999999999,"body":"kinda like levels the playing"},{"speaker":"Galen Low","startTime":926.16,"endTime":929.0699999999999,"body":"field in some areas, right?"},{"speaker":"Galen Low","startTime":929.0699999999999,"endTime":931.68,"body":"Where right now there's people"},{"speaker":"Galen Low","startTime":929.0699999999999,"endTime":931.68,"body":"who are vibe coding, they've"},{"speaker":"Galen Low","startTime":931.68,"endTime":933.18,"body":"never been developers before."},{"speaker":"Galen Low","startTime":933.18,"endTime":936.03,"body":"They didn't train to be a"},{"speaker":"Galen Low","startTime":933.18,"endTime":936.03,"body":"developer, but now they're"},{"speaker":"Galen Low","startTime":936.03,"endTime":939.36,"body":"able to create an application"},{"speaker":"Galen Low","startTime":936.03,"endTime":939.36,"body":"and vice versa, right?"},{"speaker":"Galen Low","startTime":939.36,"endTime":942.42,"body":"Technical folks who weren't"},{"speaker":"Galen Low","startTime":939.36,"endTime":942.42,"body":"taught or don't consider"},{"speaker":"Galen Low","startTime":942.42,"endTime":945.3299999999999,"body":"themselves well versed in"},{"speaker":"Galen Low","startTime":942.42,"endTime":945.3299999999999,"body":"like business language now"},{"speaker":"Galen Low","startTime":945.3299999999999,"endTime":947.22,"body":"can sort of use some of"},{"speaker":"Galen Low","startTime":945.3299999999999,"endTime":947.22,"body":"these tools available to"},{"speaker":"Galen Low","startTime":947.22,"endTime":950.43,"body":"them to sort of have those"},{"speaker":"Galen Low","startTime":947.22,"endTime":950.43,"body":"conversations and like break"},{"speaker":"Galen Low","startTime":950.43,"endTime":951.54,"body":"down some of the silos."},{"speaker":"Galen Low","startTime":951.89,"endTime":954.98,"body":"And I did a little bit of"},{"speaker":"Galen Low","startTime":951.89,"endTime":954.98,"body":"work in like outpatient"},{"speaker":"Galen Low","startTime":954.98,"endTime":957.56,"body":"care, telehealth sort of"},{"speaker":"Galen Low","startTime":954.98,"endTime":957.56,"body":"stuff from a digital side."},{"speaker":"Galen Low","startTime":958.155,"endTime":960.285,"body":"And it really opened my eyes."},{"speaker":"Galen Low","startTime":960.285,"endTime":963.135,"body":"I think you, what you said about"},{"speaker":"Galen Low","startTime":960.285,"endTime":963.135,"body":"folks living in metropolitan"},{"speaker":"Galen Low","startTime":963.135,"endTime":967.5749999999999,"body":"areas versus bulk of the"},{"speaker":"Galen Low","startTime":963.135,"endTime":967.5749999999999,"body":"population, which doesn't, you"},{"speaker":"Galen Low","startTime":967.5749999999999,"endTime":968.475,"body":"know, we're scattered about."},{"speaker":"Galen Low","startTime":968.475,"endTime":969.675,"body":"The infrastructure is different."},{"speaker":"Galen Low","startTime":969.9449999999999,"endTime":973.635,"body":"The United States in particular"},{"speaker":"Galen Low","startTime":969.9449999999999,"endTime":973.635,"body":"has been pretty aggressive about"},{"speaker":"Galen Low","startTime":973.905,"endTime":976.755,"body":"getting broadband everywhere"},{"speaker":"Galen Low","startTime":973.905,"endTime":976.755,"body":"and the 5G transformation."},{"speaker":"Galen Low","startTime":977.105,"endTime":979.025,"body":"But it's still not everywhere."},{"speaker":"Galen Low","startTime":979.025,"endTime":981.665,"body":"We can't just assume"},{"speaker":"Galen Low","startTime":979.025,"endTime":981.665,"body":"that everyone has access"},{"speaker":"Galen Low","startTime":981.665,"endTime":982.415,"body":"to all these things."},{"speaker":"Galen Low","startTime":982.415,"endTime":985.895,"body":"Has the ability to engage with"},{"speaker":"Galen Low","startTime":982.415,"endTime":985.895,"body":"all these things is open to"},{"speaker":"Galen Low","startTime":985.895,"endTime":988.775,"body":"all of these things, and I"},{"speaker":"Galen Low","startTime":985.895,"endTime":988.775,"body":"think that's the big zoom out."},{"speaker":"Galen Low","startTime":988.775,"endTime":990.605,"body":"Why I think it's super"},{"speaker":"Galen Low","startTime":988.775,"endTime":990.605,"body":"interesting in the healthcare"},{"speaker":"Galen Low","startTime":990.605,"endTime":993.725,"body":"side of things, because unlike"},{"speaker":"Galen Low","startTime":990.605,"endTime":993.725,"body":"some of the things that we"},{"speaker":"Galen Low","startTime":993.725,"endTime":995.39,"body":"talk about in the business"},{"speaker":"Galen Low","startTime":993.725,"endTime":995.39,"body":"world where we're like."},{"speaker":"Galen Low","startTime":995.985,"endTime":999.255,"body":"Hey, we can get copilot,"},{"speaker":"Galen Low","startTime":995.985,"endTime":999.255,"body":"you know, to be helping"},{"speaker":"Galen Low","startTime":999.255,"endTime":1000.6949999999999,"body":"us write documents."},{"speaker":"Galen Low","startTime":1000.935,"endTime":1003.155,"body":"We're all sort of a certain"},{"speaker":"Galen Low","startTime":1000.935,"endTime":1003.155,"body":"type of knowledge worker"},{"speaker":"Galen Low","startTime":1003.155,"endTime":1004.355,"body":"doing a certain type of job."},{"speaker":"Galen Low","startTime":1004.355,"endTime":1005.165,"body":"Healthcare is not that."},{"speaker":"Galen Low","startTime":1005.165,"endTime":1006.935,"body":"Healthcare is"},{"speaker":"Galen Low","startTime":1005.165,"endTime":1006.935,"body":"everybody, you know?"},{"speaker":"Galen Low","startTime":1006.935,"endTime":1008.105,"body":"It impacts everybody."},{"speaker":"Galen Low","startTime":1008.105,"endTime":1011.495,"body":"It goes across demographics,"},{"speaker":"Galen Low","startTime":1008.105,"endTime":1011.495,"body":"it goes across, yeah, a lot of"},{"speaker":"Galen Low","startTime":1011.495,"endTime":1013.9549999999999,"body":"different things, and that's why"},{"speaker":"Galen Low","startTime":1011.495,"endTime":1013.9549999999999,"body":"I think it's such an interesting"},{"speaker":"Galen Low","startTime":1013.9549999999999,"endTime":1016.385,"body":"and juicy topic because even"},{"speaker":"Galen Low","startTime":1013.9549999999999,"endTime":1016.385,"body":"if you're not in healthcare,"},{"speaker":"Galen Low","startTime":1016.385,"endTime":1018.095,"body":"if you're listening to this"},{"speaker":"Galen Low","startTime":1016.385,"endTime":1018.095,"body":"and you're not in healthcare."},{"speaker":"Galen Low","startTime":1018.405,"endTime":1021.885,"body":"This at least shows that"},{"speaker":"Galen Low","startTime":1018.405,"endTime":1021.885,"body":"picture of AI at scale, right?"},{"speaker":"David Doan","startTime":1022.035,"endTime":1022.725,"body":"Absolutely."},{"speaker":"Galen Low","startTime":1022.725,"endTime":1024.555,"body":"With different"},{"speaker":"Galen Low","startTime":1022.725,"endTime":1024.555,"body":"members of the population"},{"speaker":"Galen Low","startTime":1024.705,"endTime":1027.045,"body":"for something that really"},{"speaker":"Galen Low","startTime":1024.705,"endTime":1027.045,"body":"matters, which is the health"},{"speaker":"Galen Low","startTime":1027.045,"endTime":1029.955,"body":"of our population, patient"},{"speaker":"Galen Low","startTime":1027.045,"endTime":1029.955,"body":"outcomes, and ultimately health."},{"speaker":"Galen Low","startTime":1030.2540000000001,"endTime":1032.114,"body":"I did like also what you"},{"speaker":"Galen Low","startTime":1030.2540000000001,"endTime":1032.114,"body":"said about preventative."},{"speaker":"Galen Low","startTime":1032.114,"endTime":1034.124,"body":"It kind of got me thinking,"},{"speaker":"Galen Low","startTime":1032.114,"endTime":1034.124,"body":"you know, predictive"},{"speaker":"Galen Low","startTime":1034.124,"endTime":1034.785,"body":"analytics, right?"},{"speaker":"Galen Low","startTime":1034.785,"endTime":1036.4940000000001,"body":"It's one of those things"},{"speaker":"Galen Low","startTime":1034.785,"endTime":1036.4940000000001,"body":"that, you know, a lot of"},{"speaker":"Galen Low","startTime":1036.4940000000001,"endTime":1038.925,"body":"businesses are like, yeah,"},{"speaker":"Galen Low","startTime":1036.4940000000001,"endTime":1038.925,"body":"they've been on it for years,"},{"speaker":"Galen Low","startTime":1039.104,"endTime":1040.5140000000001,"body":"so that they can anticipate."},{"speaker":"Galen Low","startTime":1040.844,"endTime":1042.224,"body":"And then I start thinking"},{"speaker":"Galen Low","startTime":1040.844,"endTime":1042.224,"body":"about things like."},{"speaker":"Galen Low","startTime":1042.719,"endTime":1044.67,"body":"You have your health spending"},{"speaker":"Galen Low","startTime":1042.719,"endTime":1044.67,"body":"account to get like an"},{"speaker":"Galen Low","startTime":1044.67,"endTime":1045.84,"body":"ergonomic office chair."},{"speaker":"Galen Low","startTime":1046.08,"endTime":1047.939,"body":"In some ways, that's"},{"speaker":"Galen Low","startTime":1046.08,"endTime":1047.939,"body":"preventative care because"},{"speaker":"Galen Low","startTime":1047.939,"endTime":1051.33,"body":"it's like, okay, if you're"},{"speaker":"Galen Low","startTime":1047.939,"endTime":1051.33,"body":"not sitting in a garbage chair"},{"speaker":"Galen Low","startTime":1051.33,"endTime":1054.24,"body":"all the time, then you're not"},{"speaker":"Galen Low","startTime":1051.33,"endTime":1054.24,"body":"likely to develop back pain,"},{"speaker":"Galen Low","startTime":1054.24,"endTime":1056.82,"body":"chronic back pain that then we"},{"speaker":"Galen Low","startTime":1054.24,"endTime":1056.82,"body":"need to treat in a certain way."},{"speaker":"Galen Low","startTime":1056.82,"endTime":1059.55,"body":"And then I started thinking"},{"speaker":"Galen Low","startTime":1056.82,"endTime":1059.55,"body":"about strain on system and"},{"speaker":"Galen Low","startTime":1059.55,"endTime":1062.43,"body":"I'm like, okay, well there"},{"speaker":"Galen Low","startTime":1059.55,"endTime":1062.43,"body":"are health administrators,"},{"speaker":"Galen Low","startTime":1062.609,"endTime":1065.1,"body":"healthcare leaders, and even"},{"speaker":"Galen Low","startTime":1062.609,"endTime":1065.1,"body":"just the business side of the"},{"speaker":"Galen Low","startTime":1065.1,"endTime":1066.72,"body":"system going, wow, that's great."},{"speaker":"Galen Low","startTime":1066.72,"endTime":1067.584,"body":"Yes, we wanna prevent."},{"speaker":"Galen Low","startTime":1068.28,"endTime":1069.689,"body":"Some of these things"},{"speaker":"Galen Low","startTime":1068.28,"endTime":1069.689,"body":"from getting too far."},{"speaker":"Galen Low","startTime":1069.689,"endTime":1072.36,"body":"You said, you know, intervention"},{"speaker":"Galen Low","startTime":1069.689,"endTime":1072.36,"body":"at the right time to get"},{"speaker":"Galen Low","startTime":1072.36,"endTime":1073.53,"body":"people the care that they need."},{"speaker":"Galen Low","startTime":1073.74,"endTime":1076.95,"body":"And I'm also like, well, some"},{"speaker":"Galen Low","startTime":1073.74,"endTime":1076.95,"body":"of the folks, don't get me"},{"speaker":"Galen Low","startTime":1076.95,"endTime":1079.499,"body":"wrong, noble in intention as"},{"speaker":"Galen Low","startTime":1076.95,"endTime":1079.499,"body":"well, but it's their job to"},{"speaker":"Galen Low","startTime":1079.499,"endTime":1082.8899999999999,"body":"also think about strain on"},{"speaker":"Galen Low","startTime":1079.499,"endTime":1082.8899999999999,"body":"system and like money, right?"},{"speaker":"Galen Low","startTime":1082.8899999999999,"endTime":1085.979,"body":"To be like, well, it gets a"},{"speaker":"Galen Low","startTime":1082.8899999999999,"endTime":1085.979,"body":"lot more expensive to treat"},{"speaker":"Galen Low","startTime":1085.979,"endTime":1090.12,"body":"people later in their health"},{"speaker":"Galen Low","startTime":1085.979,"endTime":1090.12,"body":"journey, whereas if we catch it"},{"speaker":"Galen Low","startTime":1090.12,"endTime":1091.41,"body":"early, that could be cheaper."},{"speaker":"Galen Low","startTime":1091.74,"endTime":1095.61,"body":"Then it got me thinking, because"},{"speaker":"Galen Low","startTime":1091.74,"endTime":1095.61,"body":"you actually are someone who"},{"speaker":"Galen Low","startTime":1095.6689999999999,"endTime":1099.329,"body":"did a decade at bedside as"},{"speaker":"Galen Low","startTime":1095.6689999999999,"endTime":1099.329,"body":"a registered nurse before"},{"speaker":"Galen Low","startTime":1099.329,"endTime":1102.539,"body":"entering the consulting world,"},{"speaker":"Galen Low","startTime":1099.329,"endTime":1102.539,"body":"and now you work with chief"},{"speaker":"Galen Low","startTime":1102.539,"endTime":1105.329,"body":"medical officers, you work"},{"speaker":"Galen Low","startTime":1102.539,"endTime":1105.329,"body":"with regulators, you work with"},{"speaker":"Galen Low","startTime":1105.329,"endTime":1108.57,"body":"other decision makers in the"},{"speaker":"Galen Low","startTime":1105.329,"endTime":1108.57,"body":"healthcare space, but in other"},{"speaker":"Galen Low","startTime":1108.57,"endTime":1110.82,"body":"words, like you actually are"},{"speaker":"Galen Low","startTime":1108.57,"endTime":1110.82,"body":"someone who can see things"},{"speaker":"Galen Low","startTime":1110.82,"endTime":1112.11,"body":"from all the perspectives."},{"speaker":"Galen Low","startTime":1112.165,"endTime":1115.5,"body":"It got me thinking about like"},{"speaker":"Galen Low","startTime":1112.165,"endTime":1115.5,"body":"trust, but also how can trust"},{"speaker":"Galen Low","startTime":1115.5,"endTime":1118.98,"body":"around AI be built between"},{"speaker":"Galen Low","startTime":1115.5,"endTime":1118.98,"body":"patients and caregivers and"},{"speaker":"Galen Low","startTime":1118.98,"endTime":1121.26,"body":"clinicians and regulators"},{"speaker":"Galen Low","startTime":1118.98,"endTime":1121.26,"body":"and business leaders."},{"speaker":"Galen Low","startTime":1121.5,"endTime":1123.81,"body":"They all look at it from"},{"speaker":"Galen Low","startTime":1121.5,"endTime":1123.81,"body":"a bit of a different"},{"speaker":"Galen Low","startTime":1123.81,"endTime":1127.26,"body":"perspective and like what's"},{"speaker":"Galen Low","startTime":1123.81,"endTime":1127.26,"body":"involved in reconciling"},{"speaker":"Galen Low","startTime":1127.26,"endTime":1128.22,"body":"all those perspectives."},{"speaker":"David Doan","startTime":1128.46,"endTime":1128.97,"body":"Yeah."},{"speaker":"David Doan","startTime":1129.36,"endTime":1131.52,"body":"You are making me"},{"speaker":"David Doan","startTime":1129.36,"endTime":1131.52,"body":"work very hard."},{"speaker":"David Doan","startTime":1131.61,"endTime":1134.885,"body":"But Galen I'm delighted"},{"speaker":"David Doan","startTime":1131.61,"endTime":1134.885,"body":"to share my perspective"},{"speaker":"David Doan","startTime":1134.885,"endTime":1136.2649999999999,"body":"on the hard question."},{"speaker":"David Doan","startTime":1136.564,"endTime":1140.1499999999999,"body":"You know, just by you"},{"speaker":"David Doan","startTime":1136.564,"endTime":1140.1499999999999,"body":"listing all of those names"},{"speaker":"David Doan","startTime":1140.1499999999999,"endTime":1141.74,"body":"of what I call stakeholders."},{"speaker":"David Doan","startTime":1141.98,"endTime":1144.4089999999999,"body":"So in healthcare,"},{"speaker":"David Doan","startTime":1141.98,"endTime":1144.4089999999999,"body":"it's never a person."},{"speaker":"David Doan","startTime":1144.44,"endTime":1146.81,"body":"It's always what I call"},{"speaker":"David Doan","startTime":1144.44,"endTime":1146.81,"body":"a healthcare ecosystem."},{"speaker":"David Doan","startTime":1146.81,"endTime":1151.1,"body":"And that ecosystem may be people"},{"speaker":"David Doan","startTime":1146.81,"endTime":1151.1,"body":"that are likely invisible to"},{"speaker":"David Doan","startTime":1151.1,"endTime":1152.3899999999999,"body":"the patients or the members."},{"speaker":"David Doan","startTime":1152.3899999999999,"endTime":1154.3999999999999,"body":"Like for example, you"},{"speaker":"David Doan","startTime":1152.3899999999999,"endTime":1154.3999999999999,"body":"mentioned about regulators."},{"speaker":"David Doan","startTime":1154.655,"endTime":1156.5149999999999,"body":"So there's accrediting bodies."},{"speaker":"David Doan","startTime":1156.5149999999999,"endTime":1159.845,"body":"There's also centers for"},{"speaker":"David Doan","startTime":1156.5149999999999,"endTime":1159.845,"body":"Medicare and Medicaid services,"},{"speaker":"David Doan","startTime":1159.845,"endTime":1163.925,"body":"or CMS and the Center for"},{"speaker":"David Doan","startTime":1159.845,"endTime":1163.925,"body":"Disease Control, et cetera."},{"speaker":"David Doan","startTime":1164.135,"endTime":1166.2939999999999,"body":"They want governance and"},{"speaker":"David Doan","startTime":1164.135,"endTime":1166.2939999999999,"body":"they wanna make sure that"},{"speaker":"David Doan","startTime":1166.2939999999999,"endTime":1169.685,"body":"ultimately the care that is"},{"speaker":"David Doan","startTime":1166.2939999999999,"endTime":1169.685,"body":"being delivered, whether you"},{"speaker":"David Doan","startTime":1169.685,"endTime":1173.735,"body":"use advanced technology or no"},{"speaker":"David Doan","startTime":1169.685,"endTime":1173.735,"body":"technology, is actually, you"},{"speaker":"David Doan","startTime":1173.735,"endTime":1175.8039999999999,"body":"know, quality and is safe."},{"speaker":"David Doan","startTime":1176.225,"endTime":1178.925,"body":"And you also have the"},{"speaker":"David Doan","startTime":1176.225,"endTime":1178.925,"body":"patients who want reassurance."},{"speaker":"David Doan","startTime":1178.925,"endTime":1182.075,"body":"Reassurance that you provide"},{"speaker":"David Doan","startTime":1178.925,"endTime":1182.075,"body":"practitioners or doctors."},{"speaker":"David Doan","startTime":1182.4189999999999,"endTime":1186.709,"body":"Even know about the culture"},{"speaker":"David Doan","startTime":1182.4189999999999,"endTime":1186.709,"body":"that I am raised up or the"},{"speaker":"David Doan","startTime":1186.709,"endTime":1189.86,"body":"language that I speak, because"},{"speaker":"David Doan","startTime":1186.709,"endTime":1189.86,"body":"that has a lot to do with the"},{"speaker":"David Doan","startTime":1189.86,"endTime":1193.6689999999999,"body":"type of food and nutritions"},{"speaker":"David Doan","startTime":1189.86,"endTime":1193.6689999999999,"body":"that I have a preference on."},{"speaker":"David Doan","startTime":1194.0439999999999,"endTime":1196.235,"body":"Obviously clinicians"},{"speaker":"David Doan","startTime":1194.0439999999999,"endTime":1196.235,"body":"want to see evidence."},{"speaker":"David Doan","startTime":1196.235,"endTime":1198.695,"body":"They are trained to"},{"speaker":"David Doan","startTime":1196.235,"endTime":1198.695,"body":"really review what we"},{"speaker":"David Doan","startTime":1198.695,"endTime":1200.225,"body":"call peer review articles."},{"speaker":"David Doan","startTime":1200.374,"endTime":1204.064,"body":"It's not just word of mouth"},{"speaker":"David Doan","startTime":1200.374,"endTime":1204.064,"body":"that, oh, the CIO or the"},{"speaker":"David Doan","startTime":1204.064,"endTime":1207.0339999999999,"body":"chief digital officer or"},{"speaker":"David Doan","startTime":1204.064,"endTime":1207.0339999999999,"body":"data officer said that we"},{"speaker":"David Doan","startTime":1207.0339999999999,"endTime":1208.594,"body":"need to adapt ambiance."},{"speaker":"David Doan","startTime":1208.745,"endTime":1212.0149999999999,"body":"You know, listening AI,"},{"speaker":"David Doan","startTime":1208.745,"endTime":1212.0149999999999,"body":"that's great, but what's the"},{"speaker":"David Doan","startTime":1212.0149999999999,"endTime":1216.3039999999999,"body":"evidence as far as has there"},{"speaker":"David Doan","startTime":1212.0149999999999,"endTime":1216.3039999999999,"body":"been done any research that"},{"speaker":"David Doan","startTime":1216.3039999999999,"endTime":1221.074,"body":"shows actually there is a high"},{"speaker":"David Doan","startTime":1216.3039999999999,"endTime":1221.074,"body":"probability that is correct"},{"speaker":"David Doan","startTime":1221.074,"endTime":1222.3039999999999,"body":"versus how do we address."},{"speaker":"David Doan","startTime":1222.565,"endTime":1226.105,"body":"Some of the hallucinations, you"},{"speaker":"David Doan","startTime":1222.565,"endTime":1226.105,"body":"know, we'll be talking about"},{"speaker":"David Doan","startTime":1226.105,"endTime":1228.835,"body":"AI or just really misdiagnosis."},{"speaker":"David Doan","startTime":1229.075,"endTime":1230.365,"body":"So that's reassurance."},{"speaker":"David Doan","startTime":1230.365,"endTime":1232.375,"body":"Like, I don't want to"},{"speaker":"David Doan","startTime":1230.365,"endTime":1232.375,"body":"be the first hospital"},{"speaker":"David Doan","startTime":1232.375,"endTime":1234.385,"body":"to do this, or the first"},{"speaker":"David Doan","startTime":1232.375,"endTime":1234.385,"body":"health plan to do this."},{"speaker":"David Doan","startTime":1234.625,"endTime":1236.0049999999999,"body":"Has there been any evidence?"},{"speaker":"David Doan","startTime":1236.0049999999999,"endTime":1238.585,"body":"When we say evidence, it's not"},{"speaker":"David Doan","startTime":1236.0049999999999,"endTime":1238.585,"body":"just a blog, it's peer review"},{"speaker":"David Doan","startTime":1238.585,"endTime":1242.125,"body":"articles, and that takes time to"},{"speaker":"David Doan","startTime":1238.585,"endTime":1242.125,"body":"really build that literature up."},{"speaker":"David Doan","startTime":1242.485,"endTime":1244.825,"body":"And then you said business"},{"speaker":"David Doan","startTime":1242.485,"endTime":1244.825,"body":"leader, I hate to say"},{"speaker":"David Doan","startTime":1244.825,"endTime":1247.075,"body":"it, it's really about"},{"speaker":"David Doan","startTime":1244.825,"endTime":1247.075,"body":"financial performance."},{"speaker":"David Doan","startTime":1247.37,"endTime":1249.439,"body":"Even in a hospital"},{"speaker":"David Doan","startTime":1247.37,"endTime":1249.439,"body":"setting, it is a business."},{"speaker":"David Doan","startTime":1249.439,"endTime":1253.61,"body":"So they want to see hard,"},{"speaker":"David Doan","startTime":1249.439,"endTime":1253.61,"body":"quantifiable, ROI with"},{"speaker":"David Doan","startTime":1253.61,"endTime":1256.939,"body":"these very expensive"},{"speaker":"David Doan","startTime":1253.61,"endTime":1256.939,"body":"advanced technology."},{"speaker":"David Doan","startTime":1257.27,"endTime":1259.82,"body":"So let me just give you some"},{"speaker":"David Doan","startTime":1257.27,"endTime":1259.82,"body":"suggestions of how to bridge"},{"speaker":"David Doan","startTime":1259.82,"endTime":1262.55,"body":"that gap to ensure transparency"},{"speaker":"David Doan","startTime":1259.82,"endTime":1262.55,"body":"and having that shared"},{"speaker":"David Doan","startTime":1262.55,"endTime":1263.99,"body":"language to really build trust."},{"speaker":"David Doan","startTime":1264.285,"endTime":1266.5049999999999,"body":"Because we talk about, yeah,"},{"speaker":"David Doan","startTime":1264.285,"endTime":1266.5049999999999,"body":"those are the problems."},{"speaker":"David Doan","startTime":1266.715,"endTime":1269.2649999999999,"body":"Those are the background"},{"speaker":"David Doan","startTime":1266.715,"endTime":1269.2649999999999,"body":"that we have to work off of."},{"speaker":"David Doan","startTime":1269.295,"endTime":1271.875,"body":"One is what I call"},{"speaker":"David Doan","startTime":1269.295,"endTime":1271.875,"body":"explainability."},{"speaker":"David Doan","startTime":1272.145,"endTime":1275.715,"body":"How do you actually have"},{"speaker":"David Doan","startTime":1272.145,"endTime":1275.715,"body":"the data to really think"},{"speaker":"David Doan","startTime":1275.7749999999999,"endTime":1277.7549999999999,"body":"about in plain language?"},{"speaker":"David Doan","startTime":1278.1789999999999,"endTime":1281.09,"body":"Make the connection from a"},{"speaker":"David Doan","startTime":1278.1789999999999,"endTime":1281.09,"body":"technologist, from an engineer,"},{"speaker":"David Doan","startTime":1281.09,"endTime":1284.09,"body":"from a data scientist, from"},{"speaker":"David Doan","startTime":1281.09,"endTime":1284.09,"body":"a product manager talk to"},{"speaker":"David Doan","startTime":1284.09,"endTime":1287.51,"body":"a clinician to say they"},{"speaker":"David Doan","startTime":1284.09,"endTime":1287.51,"body":"understand the business problems"},{"speaker":"David Doan","startTime":1287.78,"endTime":1290.6,"body":"and also the opportunities,"},{"speaker":"David Doan","startTime":1287.78,"endTime":1290.6,"body":"meaning the specific use"},{"speaker":"David Doan","startTime":1290.6,"endTime":1293.03,"body":"cases that AI can be applied."},{"speaker":"David Doan","startTime":1293.27,"endTime":1295.28,"body":"Can you explain"},{"speaker":"David Doan","startTime":1293.27,"endTime":1295.28,"body":"how it will help?"},{"speaker":"David Doan","startTime":1295.51,"endTime":1298.07,"body":"Can you explain how AI works?"},{"speaker":"David Doan","startTime":1298.28,"endTime":1299.49,"body":"The X, Y, Z data."},{"speaker":"David Doan","startTime":1299.77,"endTime":1302.36,"body":"So if they understand it,"},{"speaker":"David Doan","startTime":1299.77,"endTime":1302.36,"body":"you're gonna be able to get"},{"speaker":"David Doan","startTime":1302.36,"endTime":1306.35,"body":"buy-in, but also allow that,"},{"speaker":"David Doan","startTime":1302.36,"endTime":1306.35,"body":"what I call the collaboration,"},{"speaker":"David Doan","startTime":1306.56,"endTime":1309.74,"body":"to have the clinician or"},{"speaker":"David Doan","startTime":1306.56,"endTime":1309.74,"body":"the business leaders to ask"},{"speaker":"David Doan","startTime":1309.74,"endTime":1313.19,"body":"questions because they are"},{"speaker":"David Doan","startTime":1309.74,"endTime":1313.19,"body":"so busy, they don't know the"},{"speaker":"David Doan","startTime":1313.19,"endTime":1315.08,"body":"details behind the technology."},{"speaker":"David Doan","startTime":1315.29,"endTime":1319.01,"body":"You have to talk about safeguard"},{"speaker":"David Doan","startTime":1315.29,"endTime":1319.01,"body":"with information, with data."},{"speaker":"David Doan","startTime":1319.22,"endTime":1322.34,"body":"We have to talk about the"},{"speaker":"David Doan","startTime":1319.22,"endTime":1322.34,"body":"connectivity of multiple"},{"speaker":"David Doan","startTime":1322.34,"endTime":1325.76,"body":"data, how it gets presented"},{"speaker":"David Doan","startTime":1322.34,"endTime":1325.76,"body":"into the workflow at what"},{"speaker":"David Doan","startTime":1325.76,"endTime":1326.84,"body":"I call the point of care."},{"speaker":"David Doan","startTime":1327.604,"endTime":1330.995,"body":"Being able to explain that in"},{"speaker":"David Doan","startTime":1327.604,"endTime":1330.995,"body":"lay language or playing language"},{"speaker":"David Doan","startTime":1331.2939999999999,"endTime":1334.144,"body":"on both sides, because the"},{"speaker":"David Doan","startTime":1331.2939999999999,"endTime":1334.144,"body":"clinicians may be presenting"},{"speaker":"David Doan","startTime":1334.144,"endTime":1337.205,"body":"a very specific use case"},{"speaker":"David Doan","startTime":1334.144,"endTime":1337.205,"body":"that the technologist may not"},{"speaker":"David Doan","startTime":1337.205,"endTime":1339.334,"body":"understand fully what that is."},{"speaker":"David Doan","startTime":1339.725,"endTime":1343.564,"body":"The second is really inclusion"},{"speaker":"David Doan","startTime":1339.725,"endTime":1343.564,"body":"in design is you mentioned"},{"speaker":"David Doan","startTime":1343.564,"endTime":1347.73,"body":"that you have background user"},{"speaker":"David Doan","startTime":1343.564,"endTime":1347.73,"body":"interface, user experience."},{"speaker":"David Doan","startTime":1348.064,"endTime":1350.495,"body":"Well, you have to have the"},{"speaker":"David Doan","startTime":1348.064,"endTime":1350.495,"body":"voice of the customers."},{"speaker":"David Doan","startTime":1350.495,"endTime":1351.874,"body":"So who are these customers?"},{"speaker":"David Doan","startTime":1351.905,"endTime":1354.844,"body":"The patients, the nurses,"},{"speaker":"David Doan","startTime":1351.905,"endTime":1354.844,"body":"the practitioner, but also"},{"speaker":"David Doan","startTime":1354.844,"endTime":1357.634,"body":"could be physical therapist,"},{"speaker":"David Doan","startTime":1354.844,"endTime":1357.634,"body":"the pharmacist, everyone"},{"speaker":"David Doan","startTime":1357.634,"endTime":1360.874,"body":"and everyone else you need"},{"speaker":"David Doan","startTime":1357.634,"endTime":1360.874,"body":"to really consider just"},{"speaker":"David Doan","startTime":1360.874,"endTime":1364.0249999999999,"body":"because you're a clinician,"},{"speaker":"David Doan","startTime":1360.874,"endTime":1364.0249999999999,"body":"a pharmacist workflow, as"},{"speaker":"David Doan","startTime":1364.114,"endTime":1366.574,"body":"you may already know, is"},{"speaker":"David Doan","startTime":1364.114,"endTime":1366.574,"body":"very different than a nurse,"},{"speaker":"David Doan","startTime":1366.844,"endTime":1369.08,"body":"than a physicians, et cetera."},{"speaker":"David Doan","startTime":1369.094,"endTime":1370.955,"body":"So those are the things"},{"speaker":"David Doan","startTime":1369.094,"endTime":1370.955,"body":"to be considered."},{"speaker":"David Doan","startTime":1371.2549999999999,"endTime":1375.26,"body":"The modules within an EHR is"},{"speaker":"David Doan","startTime":1371.2549999999999,"endTime":1375.26,"body":"configured differently for"},{"speaker":"David Doan","startTime":1375.26,"endTime":1378.44,"body":"different floor and different"},{"speaker":"David Doan","startTime":1375.26,"endTime":1378.44,"body":"unit, be as inclusive in the"},{"speaker":"David Doan","startTime":1378.44,"endTime":1381.44,"body":"design and the implementation"},{"speaker":"David Doan","startTime":1378.44,"endTime":1381.44,"body":"and the change management."},{"speaker":"David Doan","startTime":1381.77,"endTime":1385.135,"body":"And then it needs to really"},{"speaker":"David Doan","startTime":1381.77,"endTime":1385.135,"body":"be couched around governance."},{"speaker":"David Doan","startTime":1385.7749999999999,"endTime":1389.405,"body":"People are rushed into"},{"speaker":"David Doan","startTime":1385.7749999999999,"endTime":1389.405,"body":"implementing AI without"},{"speaker":"David Doan","startTime":1389.405,"endTime":1392.585,"body":"solid policies, without"},{"speaker":"David Doan","startTime":1389.405,"endTime":1392.585,"body":"the framework, without"},{"speaker":"David Doan","startTime":1392.585,"endTime":1393.995,"body":"the governance structure."},{"speaker":"David Doan","startTime":1394.295,"endTime":1395.915,"body":"I know everyone talk"},{"speaker":"David Doan","startTime":1394.295,"endTime":1395.915,"body":"about framework."},{"speaker":"David Doan","startTime":1396.185,"endTime":1399.095,"body":"Everyone has a framework in"},{"speaker":"David Doan","startTime":1396.185,"endTime":1399.095,"body":"everything, consulting firm,"},{"speaker":"David Doan","startTime":1399.395,"endTime":1400.835,"body":"but we need to carry that out."},{"speaker":"David Doan","startTime":1400.835,"endTime":1403.7749999999999,"body":"What are some of the safeguard"},{"speaker":"David Doan","startTime":1400.835,"endTime":1403.7749999999999,"body":"or the guardrails around."},{"speaker":"David Doan","startTime":1404.1499999999999,"endTime":1407.48,"body":"Equity, fairness, bias,"},{"speaker":"David Doan","startTime":1404.1499999999999,"endTime":1407.48,"body":"privacy, accountability"},{"speaker":"David Doan","startTime":1407.48,"endTime":1408.47,"body":"that we need to address."},{"speaker":"David Doan","startTime":1408.8,"endTime":1411.29,"body":"I know that's kind of boring"},{"speaker":"David Doan","startTime":1408.8,"endTime":1411.29,"body":"stuff, but without that,"},{"speaker":"David Doan","startTime":1411.29,"endTime":1413.75,"body":"you will not be successful"},{"speaker":"David Doan","startTime":1411.29,"endTime":1413.75,"body":"in rolling out and the"},{"speaker":"David Doan","startTime":1413.75,"endTime":1415.7,"body":"adoptions will not be there."},{"speaker":"David Doan","startTime":1415.8799999999999,"endTime":1419.03,"body":"And also this risk on kind"},{"speaker":"David Doan","startTime":1415.8799999999999,"endTime":1419.03,"body":"of the regulatory side."},{"speaker":"David Doan","startTime":1419.33,"endTime":1422.33,"body":"And lastly is the"},{"speaker":"David Doan","startTime":1419.33,"endTime":1422.33,"body":"cultural storytelling."},{"speaker":"David Doan","startTime":1422.51,"endTime":1423.77,"body":"What is this all about?"},{"speaker":"David Doan","startTime":1423.77,"endTime":1425.33,"body":"It seems like it"},{"speaker":"David Doan","startTime":1423.77,"endTime":1425.33,"body":"doesn't fit, does it?"},{"speaker":"David Doan","startTime":1425.54,"endTime":1430.01,"body":"So how does AI improve not just"},{"speaker":"David Doan","startTime":1425.54,"endTime":1430.01,"body":"the numbers, the quantifiable"},{"speaker":"David Doan","startTime":1430.01,"endTime":1432.6499999999999,"body":"ROI, but actually patient lives?"},{"speaker":"David Doan","startTime":1432.945,"endTime":1434.0249999999999,"body":"Let me give you an example."},{"speaker":"David Doan","startTime":1434.2649999999999,"endTime":1437.415,"body":"Those clients that I am able"},{"speaker":"David Doan","startTime":1434.2649999999999,"endTime":1437.415,"body":"to have the privilege of"},{"speaker":"David Doan","startTime":1437.415,"endTime":1441.195,"body":"working who I think got it"},{"speaker":"David Doan","startTime":1437.415,"endTime":1441.195,"body":"right, is that they actually"},{"speaker":"David Doan","startTime":1441.195,"endTime":1444.795,"body":"tell the technology team that"},{"speaker":"David Doan","startTime":1441.195,"endTime":1444.795,"body":"whatever you're building or"},{"speaker":"David Doan","startTime":1444.795,"endTime":1447.315,"body":"the requirements that you"},{"speaker":"David Doan","startTime":1444.795,"endTime":1447.315,"body":"are writing and that you are"},{"speaker":"David Doan","startTime":1447.315,"endTime":1451.365,"body":"testing, if you don't understand"},{"speaker":"David Doan","startTime":1447.315,"endTime":1451.365,"body":"how this is used by clinician"},{"speaker":"David Doan","startTime":1451.425,"endTime":1456.495,"body":"X or business user X and how"},{"speaker":"David Doan","startTime":1451.425,"endTime":1456.495,"body":"that ultimately mapped to the"},{"speaker":"David Doan","startTime":1456.495,"endTime":1459.645,"body":"positive experience and health"},{"speaker":"David Doan","startTime":1456.495,"endTime":1459.645,"body":"outcome of the patients, then"},{"speaker":"David Doan","startTime":1459.645,"endTime":1462.345,"body":"they should have no business"},{"speaker":"David Doan","startTime":1459.645,"endTime":1462.345,"body":"working on this project."},{"speaker":"David Doan","startTime":1463.085,"endTime":1463.595,"body":"Brilliant."},{"speaker":"David Doan","startTime":1464.045,"endTime":1467.375,"body":"The technology team should"},{"speaker":"David Doan","startTime":1464.045,"endTime":1467.375,"body":"be an extension of the"},{"speaker":"David Doan","startTime":1467.375,"endTime":1470.375,"body":"clinicians or the caregiver,"},{"speaker":"David Doan","startTime":1467.375,"endTime":1470.375,"body":"so they should be actually"},{"speaker":"David Doan","startTime":1470.375,"endTime":1471.87,"body":"caregivers of the caregivers."},{"speaker":"David Doan","startTime":1472.655,"endTime":1475.085,"body":"So that is when I"},{"speaker":"David Doan","startTime":1472.655,"endTime":1475.085,"body":"think trust is built."},{"speaker":"David Doan","startTime":1475.295,"endTime":1478.835,"body":"So without that trust through"},{"speaker":"David Doan","startTime":1475.295,"endTime":1478.835,"body":"technology, you don't have"},{"speaker":"David Doan","startTime":1478.835,"endTime":1482.045,"body":"really the people, the"},{"speaker":"David Doan","startTime":1478.835,"endTime":1482.045,"body":"process in place and buy-in."},{"speaker":"David Doan","startTime":1482.285,"endTime":1485.285,"body":"So I think storytelling"},{"speaker":"David Doan","startTime":1482.285,"endTime":1485.285,"body":"is about the voice of the"},{"speaker":"David Doan","startTime":1485.285,"endTime":1488.555,"body":"customer through conversation,"},{"speaker":"David Doan","startTime":1485.285,"endTime":1488.555,"body":"through collaboration that"},{"speaker":"David Doan","startTime":1488.555,"endTime":1491.7649999999999,"body":"you buy-in and that will"},{"speaker":"David Doan","startTime":1488.555,"endTime":1491.7649999999999,"body":"help with transparency and"},{"speaker":"David Doan","startTime":1491.7649999999999,"endTime":1494.405,"body":"therefore trust will be enabled."},{"speaker":"Galen Low","startTime":1494.675,"endTime":1495.695,"body":"I love"},{"speaker":"Galen Low","startTime":1494.675,"endTime":1495.695,"body":"how that kind of."},{"speaker":"Galen Low","startTime":1496.065,"endTime":1498.075,"body":"You paint it out as an"},{"speaker":"Galen Low","startTime":1496.065,"endTime":1498.075,"body":"ecosystem, and I think a"},{"speaker":"Galen Low","startTime":1498.075,"endTime":1500.115,"body":"lot of people understand"},{"speaker":"Galen Low","startTime":1498.075,"endTime":1500.115,"body":"it as an ecosystem with a"},{"speaker":"Galen Low","startTime":1500.115,"endTime":1502.485,"body":"lot of stakeholders in it"},{"speaker":"Galen Low","startTime":1500.115,"endTime":1502.485,"body":"that you know for a cause"},{"speaker":"Galen Low","startTime":1502.485,"endTime":1503.535,"body":"that really matters, right?"},{"speaker":"Galen Low","startTime":1503.535,"endTime":1504.8899999999999,"body":"People's healths and livelihood."},{"speaker":"Galen Low","startTime":1505.16,"endTime":1508.07,"body":"But I love that notion of"},{"speaker":"Galen Low","startTime":1505.16,"endTime":1508.07,"body":"like even like the product"},{"speaker":"Galen Low","startTime":1508.07,"endTime":1511.01,"body":"team, the tech team being the"},{"speaker":"Galen Low","startTime":1508.07,"endTime":1511.01,"body":"caregivers of the caregivers,"},{"speaker":"Galen Low","startTime":1511.01,"endTime":1512.27,"body":"and it's all actually this."},{"speaker":"Galen Low","startTime":1512.575,"endTime":1515.995,"body":"It's one picture that different"},{"speaker":"Galen Low","startTime":1512.575,"endTime":1515.995,"body":"stakeholders have to look"},{"speaker":"Galen Low","startTime":1515.995,"endTime":1518.815,"body":"at it from different lenses"},{"speaker":"Galen Low","startTime":1515.995,"endTime":1518.815,"body":"through different lenses from"},{"speaker":"Galen Low","startTime":1518.815,"endTime":1522.385,"body":"different angles, like your"},{"speaker":"Galen Low","startTime":1518.815,"endTime":1522.385,"body":"chief medical officer or you"},{"speaker":"Galen Low","startTime":1522.385,"endTime":1524.725,"body":"know, those are sort of business"},{"speaker":"Galen Low","startTime":1522.385,"endTime":1524.725,"body":"lens on things like, yeah,"},{"speaker":"Galen Low","startTime":1524.725,"endTime":1525.865,"body":"they have to care about money."},{"speaker":"Galen Low","startTime":1525.895,"endTime":1528.475,"body":"'cause guess how patient"},{"speaker":"Galen Low","startTime":1525.895,"endTime":1528.475,"body":"care is delivered, right?"},{"speaker":"Galen Low","startTime":1528.475,"endTime":1532.405,"body":"It requires funding, it"},{"speaker":"Galen Low","startTime":1528.475,"endTime":1532.405,"body":"requires money and also."},{"speaker":"Galen Low","startTime":1532.7649999999999,"endTime":1535.225,"body":"It is something that is"},{"speaker":"Galen Low","startTime":1532.7649999999999,"endTime":1535.225,"body":"like very regulated, right?"},{"speaker":"Galen Low","startTime":1535.225,"endTime":1538.495,"body":"We have these things in place"},{"speaker":"Galen Low","startTime":1535.225,"endTime":1538.495,"body":"and it's funny, I like sort of"},{"speaker":"Galen Low","startTime":1538.585,"endTime":1542.695,"body":"drawing the comparison to, for"},{"speaker":"Galen Low","startTime":1538.585,"endTime":1542.695,"body":"example, the business world and"},{"speaker":"Galen Low","startTime":1542.695,"endTime":1545.245,"body":"you and I, we both come from"},{"speaker":"Galen Low","startTime":1542.695,"endTime":1545.245,"body":"the consulting world, so I think"},{"speaker":"Galen Low","startTime":1545.245,"endTime":1549.235,"body":"we can say this, but it's every"},{"speaker":"Galen Low","startTime":1545.245,"endTime":1549.235,"body":"other week that BCG, McKinsey,"},{"speaker":"Galen Low","startTime":1549.235,"endTime":1552.415,"body":"Accenture, EY, the publishing"},{"speaker":"Galen Low","startTime":1549.235,"endTime":1552.415,"body":"a report, everyone's sharing it"},{"speaker":"Galen Low","startTime":1552.415,"endTime":1554.215,"body":"on social media or via email."},{"speaker":"Galen Low","startTime":1554.215,"endTime":1555.805,"body":"We're going, oh,"},{"speaker":"Galen Low","startTime":1554.215,"endTime":1555.805,"body":"that's a good idea."},{"speaker":"Galen Low","startTime":1555.835,"endTime":1558.5049999999999,"body":"Let's start doing that"},{"speaker":"Galen Low","startTime":1555.835,"endTime":1558.5049999999999,"body":"right away versus like."},{"speaker":"Galen Low","startTime":1558.925,"endTime":1560.875,"body":"Has it been in a pure"},{"speaker":"Galen Low","startTime":1558.925,"endTime":1560.875,"body":"reviewed journal?"},{"speaker":"Galen Low","startTime":1560.905,"endTime":1561.115,"body":"Right."},{"speaker":"Galen Low","startTime":1561.115,"endTime":1564.475,"body":"You mentioned things like"},{"speaker":"Galen Low","startTime":1561.115,"endTime":1564.475,"body":"ambient AI listening, right."},{"speaker":"Galen Low","startTime":1564.5049999999999,"endTime":1567.0249999999999,"body":"And then I'm like, I haven't"},{"speaker":"Galen Low","startTime":1564.5049999999999,"endTime":1567.0249999999999,"body":"been very close to a sort"},{"speaker":"Galen Low","startTime":1567.0249999999999,"endTime":1572.125,"body":"of medical journal recently,"},{"speaker":"Galen Low","startTime":1567.0249999999999,"endTime":1572.125,"body":"but like what an interesting"},{"speaker":"Galen Low","startTime":1572.395,"endTime":1576.0249999999999,"body":"way to sort of vet out these"},{"speaker":"Galen Low","startTime":1572.395,"endTime":1576.0249999999999,"body":"ideas at like the highest"},{"speaker":"Galen Low","startTime":1576.0249999999999,"endTime":1580.2549999999999,"body":"rigor of very smart people"},{"speaker":"Galen Low","startTime":1576.0249999999999,"endTime":1580.2549999999999,"body":"who understand the technology"},{"speaker":"Galen Low","startTime":1580.5249999999999,"endTime":1583.135,"body":"and the health implications"},{"speaker":"Galen Low","startTime":1580.5249999999999,"endTime":1583.135,"body":"and the human implications."},{"speaker":"Galen Low","startTime":1583.465,"endTime":1586.645,"body":"Being critical of one another"},{"speaker":"Galen Low","startTime":1583.465,"endTime":1586.645,"body":"to sort of make sure that"},{"speaker":"Galen Low","startTime":1586.645,"endTime":1589.405,"body":"this is the right thing,"},{"speaker":"Galen Low","startTime":1586.645,"endTime":1589.405,"body":"not just a thing we can try."},{"speaker":"Galen Low","startTime":1589.705,"endTime":1592.195,"body":"It's a completely different"},{"speaker":"Galen Low","startTime":1589.705,"endTime":1592.195,"body":"picture than how a lot"},{"speaker":"Galen Low","startTime":1592.195,"endTime":1594.055,"body":"of people think about AI."},{"speaker":"Galen Low","startTime":1594.535,"endTime":1595.555,"body":"Even folks listening."},{"speaker":"Galen Low","startTime":1595.555,"endTime":1597.955,"body":"And maybe a bit of part"},{"speaker":"Galen Low","startTime":1595.555,"endTime":1597.955,"body":"of me is like, well,"},{"speaker":"Galen Low","startTime":1597.955,"endTime":1598.675,"body":"shouldn't it be easy?"},{"speaker":"Galen Low","startTime":1598.675,"endTime":1600.685,"body":"Just try and roll out a"},{"speaker":"Galen Low","startTime":1598.675,"endTime":1600.685,"body":"little pilot program and"},{"speaker":"Galen Low","startTime":1600.685,"endTime":1601.5249999999999,"body":"then scale from there."},{"speaker":"Galen Low","startTime":1601.5249999999999,"endTime":1602.785,"body":"Like, you know, be iterative."},{"speaker":"Galen Low","startTime":1602.785,"endTime":1603.895,"body":"Isn't that what we always do?"},{"speaker":"Galen Low","startTime":1603.955,"endTime":1606.535,"body":"No, unfortunately, the CDC"},{"speaker":"Galen Low","startTime":1603.955,"endTime":1606.535,"body":"also has to be on board, so"},{"speaker":"Galen Low","startTime":1606.535,"endTime":1607.435,"body":"you kind of have to have."},{"speaker":"David Doan","startTime":1607.435,"endTime":1608.095,"body":"That's right."},{"speaker":"Galen Low","startTime":1608.245,"endTime":1609.475,"body":"It's a"},{"speaker":"Galen Low","startTime":1608.245,"endTime":1609.475,"body":"whole different thing."},{"speaker":"Galen Low","startTime":1609.745,"endTime":1612.2649999999999,"body":"But I do also think that"},{"speaker":"Galen Low","startTime":1609.745,"endTime":1612.2649999999999,"body":"everyone can take a page"},{"speaker":"Galen Low","startTime":1612.2649999999999,"endTime":1613.075,"body":"outta this book, right?"},{"speaker":"Galen Low","startTime":1613.075,"endTime":1616.135,"body":"It's almost this like macro"},{"speaker":"Galen Low","startTime":1613.075,"endTime":1616.135,"body":"view of where we're heading."},{"speaker":"Galen Low","startTime":1616.465,"endTime":1618.985,"body":"We started out with AI in"},{"speaker":"Galen Low","startTime":1616.465,"endTime":1618.985,"body":"the sort of business world,"},{"speaker":"Galen Low","startTime":1618.985,"endTime":1621.685,"body":"in less regulated areas,"},{"speaker":"Galen Low","startTime":1618.985,"endTime":1621.685,"body":"just like trying stuff."},{"speaker":"Galen Low","startTime":1622.06,"endTime":1624.19,"body":"Then we're gonna run into"},{"speaker":"Galen Low","startTime":1622.06,"endTime":1624.19,"body":"that governance wall, right?"},{"speaker":"Galen Low","startTime":1624.19,"endTime":1626.5,"body":"We're gonna run into the data"},{"speaker":"Galen Low","startTime":1624.19,"endTime":1626.5,"body":"quality wall, we're gonna"},{"speaker":"Galen Low","startTime":1626.5,"endTime":1628.93,"body":"run into all these things"},{"speaker":"Galen Low","startTime":1626.5,"endTime":1628.93,"body":"that sound boring to us now."},{"speaker":"Galen Low","startTime":1628.98,"endTime":1632.04,"body":"But are gonna matter for"},{"speaker":"Galen Low","startTime":1628.98,"endTime":1632.04,"body":"everyone pretty soon."},{"speaker":"Galen Low","startTime":1632.07,"endTime":1633.6299999999999,"body":"And that's why I think"},{"speaker":"Galen Low","startTime":1632.07,"endTime":1633.6299999999999,"body":"healthcare is so interesting"},{"speaker":"Galen Low","startTime":1633.6299999999999,"endTime":1637.95,"body":"because it's that by default,"},{"speaker":"Galen Low","startTime":1633.6299999999999,"endTime":1637.95,"body":"it's that rigor by default, and"},{"speaker":"Galen Low","startTime":1637.95,"endTime":1640.23,"body":"it has that many stakeholders"},{"speaker":"Galen Low","startTime":1637.95,"endTime":1640.23,"body":"with that many different"},{"speaker":"Galen Low","startTime":1640.23,"endTime":1641.58,"body":"perspectives by default."},{"speaker":"Galen Low","startTime":1641.94,"endTime":1644.76,"body":"And so it's almost like one"},{"speaker":"Galen Low","startTime":1641.94,"endTime":1644.76,"body":"of the most complex versions"},{"speaker":"Galen Low","startTime":1644.76,"endTime":1649.5,"body":"of the game of implementing"},{"speaker":"Galen Low","startTime":1644.76,"endTime":1649.5,"body":"AI to create solutions."},{"speaker":"Galen Low","startTime":1649.845,"endTime":1652.815,"body":"That drive better"},{"speaker":"Galen Low","startTime":1649.845,"endTime":1652.815,"body":"outcomes for humans."},{"speaker":"Galen Low","startTime":1653.2649999999999,"endTime":1653.985,"body":"It's really interesting."},{"speaker":"Galen Low","startTime":1654.165,"endTime":1655.395,"body":"I love that sort of framework."},{"speaker":"Galen Low","startTime":1655.965,"endTime":1657.975,"body":"I wonder if I can bring"},{"speaker":"Galen Low","startTime":1655.965,"endTime":1657.975,"body":"it back to the sort of"},{"speaker":"Galen Low","startTime":1657.975,"endTime":1659.2649999999999,"body":"the project level as well."},{"speaker":"Galen Low","startTime":1659.2649999999999,"endTime":1661.245,"body":"I recognize you and I"},{"speaker":"Galen Low","startTime":1659.2649999999999,"endTime":1661.245,"body":"were passionate about"},{"speaker":"Galen Low","startTime":1661.245,"endTime":1661.845,"body":"this sort of stuff."},{"speaker":"Galen Low","startTime":1661.845,"endTime":1663.195,"body":"Like we can talk at"},{"speaker":"Galen Low","startTime":1661.845,"endTime":1663.195,"body":"a very high level."},{"speaker":"Galen Low","startTime":1663.555,"endTime":1665.745,"body":"You know, we've been"},{"speaker":"Galen Low","startTime":1663.555,"endTime":1665.745,"body":"talking about trust and I"},{"speaker":"Galen Low","startTime":1665.745,"endTime":1666.58,"body":"kind of frame this around."},{"speaker":"Galen Low","startTime":1667.425,"endTime":1671.535,"body":"AI powered or AI related"},{"speaker":"Galen Low","startTime":1667.425,"endTime":1671.535,"body":"healthcare projects, whether"},{"speaker":"Galen Low","startTime":1671.535,"endTime":1673.935,"body":"that's implementing AI"},{"speaker":"Galen Low","startTime":1671.535,"endTime":1673.935,"body":"technology or using it in the"},{"speaker":"Galen Low","startTime":1673.935,"endTime":1676.905,"body":"project, but it is, it still"},{"speaker":"Galen Low","startTime":1673.935,"endTime":1676.905,"body":"comes back down to trust."},{"speaker":"Galen Low","startTime":1676.905,"endTime":1679.335,"body":"It's, you know, it's"},{"speaker":"Galen Low","startTime":1676.905,"endTime":1679.335,"body":"quite a complex picture."},{"speaker":"Galen Low","startTime":1679.575,"endTime":1682.935,"body":"What role do project leaders"},{"speaker":"Galen Low","startTime":1679.575,"endTime":1682.935,"body":"play in building that trust?"},{"speaker":"Galen Low","startTime":1682.935,"endTime":1685.815,"body":"Like is there a responsibility"},{"speaker":"Galen Low","startTime":1682.935,"endTime":1685.815,"body":"for folks who are delivering"},{"speaker":"Galen Low","startTime":1685.815,"endTime":1688.185,"body":"some of these projects and"},{"speaker":"Galen Low","startTime":1685.815,"endTime":1688.185,"body":"just like you said about."},{"speaker":"Galen Low","startTime":1688.3799999999999,"endTime":1691.23,"body":"The technologists being the"},{"speaker":"Galen Low","startTime":1688.3799999999999,"endTime":1691.23,"body":"caregivers for the caregivers,"},{"speaker":"Galen Low","startTime":1691.47,"endTime":1694.62,"body":"you know, what role does"},{"speaker":"Galen Low","startTime":1691.47,"endTime":1694.62,"body":"a project manager play in"},{"speaker":"Galen Low","startTime":1694.77,"endTime":1698.16,"body":"building this trust within"},{"speaker":"Galen Low","startTime":1694.77,"endTime":1698.16,"body":"AI healthcare projects?"},{"speaker":"David Doan","startTime":1698.34,"endTime":1700.29,"body":"Well, this is a"},{"speaker":"David Doan","startTime":1698.34,"endTime":1700.29,"body":"question that I'm passionate"},{"speaker":"David Doan","startTime":1700.29,"endTime":1703.41,"body":"about just because of our"},{"speaker":"David Doan","startTime":1700.29,"endTime":1703.41,"body":"kind of connection with"},{"speaker":"David Doan","startTime":1703.5,"endTime":1705.0,"body":"project management in general."},{"speaker":"David Doan","startTime":1705.27,"endTime":1709.41,"body":"As you introduced me, I'm"},{"speaker":"David Doan","startTime":1705.27,"endTime":1709.41,"body":"the president of our Project"},{"speaker":"David Doan","startTime":1709.41,"endTime":1713.3999999999999,"body":"Management Institute of PMI, Los"},{"speaker":"David Doan","startTime":1709.41,"endTime":1713.3999999999999,"body":"Angeles chapter, so I definitely"},{"speaker":"David Doan","startTime":1713.3999999999999,"endTime":1717.42,"body":"wanted to highlight some of"},{"speaker":"David Doan","startTime":1713.3999999999999,"endTime":1717.42,"body":"the PMI concept and methodology"},{"speaker":"David Doan","startTime":1717.42,"endTime":1718.98,"body":"here in the framework as well."},{"speaker":"David Doan","startTime":1719.22,"endTime":1722.43,"body":"But as far as the role of"},{"speaker":"David Doan","startTime":1719.22,"endTime":1722.43,"body":"project managers in building"},{"speaker":"David Doan","startTime":1722.43,"endTime":1726.33,"body":"trust, project managers"},{"speaker":"David Doan","startTime":1722.43,"endTime":1726.33,"body":"strategically has been"},{"speaker":"David Doan","startTime":1726.33,"endTime":1729.81,"body":"able to orchestrate all of"},{"speaker":"David Doan","startTime":1726.33,"endTime":1729.81,"body":"the stakeholders and all"},{"speaker":"David Doan","startTime":1729.81,"endTime":1730.95,"body":"the project team members."},{"speaker":"David Doan","startTime":1730.95,"endTime":1735.1499999999999,"body":"So they are at a very"},{"speaker":"David Doan","startTime":1730.95,"endTime":1735.1499999999999,"body":"privileged, critical role of"},{"speaker":"David Doan","startTime":1735.1499999999999,"endTime":1738.78,"body":"being able to see from all"},{"speaker":"David Doan","startTime":1735.1499999999999,"endTime":1738.78,"body":"and all aspects, I would say"},{"speaker":"David Doan","startTime":1738.78,"endTime":1743.1,"body":"project leaders need to first be"},{"speaker":"David Doan","startTime":1738.78,"endTime":1743.1,"body":"strategic, but also be able to."},{"speaker":"David Doan","startTime":1743.5049999999999,"endTime":1747.165,"body":"Make the translation so that way"},{"speaker":"David Doan","startTime":1743.5049999999999,"endTime":1747.165,"body":"the clinical, the business and"},{"speaker":"David Doan","startTime":1747.165,"endTime":1749.955,"body":"all of the stakeholders kind of"},{"speaker":"David Doan","startTime":1747.165,"endTime":1749.955,"body":"understand one another because"},{"speaker":"David Doan","startTime":1749.955,"endTime":1752.925,"body":"that is really important that we"},{"speaker":"David Doan","startTime":1749.955,"endTime":1752.925,"body":"speak, quote the same language."},{"speaker":"David Doan","startTime":1753.225,"endTime":1755.175,"body":"Why would say, not just"},{"speaker":"David Doan","startTime":1753.225,"endTime":1755.175,"body":"speak, but really to"},{"speaker":"David Doan","startTime":1755.235,"endTime":1758.655,"body":"understand each other kind"},{"speaker":"David Doan","startTime":1755.235,"endTime":1758.655,"body":"of needs and intentions and"},{"speaker":"David Doan","startTime":1758.655,"endTime":1759.885,"body":"requirements and all that."},{"speaker":"David Doan","startTime":1760.245,"endTime":1764.7,"body":"And then by being this"},{"speaker":"David Doan","startTime":1760.245,"endTime":1764.7,"body":"physician of quarterbacking."},{"speaker":"David Doan","startTime":1764.85,"endTime":1768.78,"body":"You want to be able to then"},{"speaker":"David Doan","startTime":1764.85,"endTime":1768.78,"body":"freely and proactively raise"},{"speaker":"David Doan","startTime":1768.78,"endTime":1772.1399999999999,"body":"risk early and transparently,"},{"speaker":"David Doan","startTime":1768.78,"endTime":1772.1399999999999,"body":"and think of framing an"},{"speaker":"David Doan","startTime":1772.1399999999999,"endTime":1775.6499999999999,"body":"AI project as not just a"},{"speaker":"David Doan","startTime":1772.1399999999999,"endTime":1775.6499999999999,"body":"technology deliverable, but"},{"speaker":"David Doan","startTime":1775.6499999999999,"endTime":1777.27,"body":"it's a human centered change."},{"speaker":"David Doan","startTime":1777.45,"endTime":1781.6299999999999,"body":"It's integrating that technology"},{"speaker":"David Doan","startTime":1777.45,"endTime":1781.6299999999999,"body":"with what I call humanizing"},{"speaker":"David Doan","startTime":1781.6299999999999,"endTime":1784.69,"body":"the AI project where we"},{"speaker":"David Doan","startTime":1781.6299999999999,"endTime":1784.69,"body":"are reminding project team"},{"speaker":"David Doan","startTime":1784.69,"endTime":1786.85,"body":"members that is ultimately"},{"speaker":"David Doan","startTime":1784.69,"endTime":1786.85,"body":"for healthcare anyway."},{"speaker":"David Doan","startTime":1786.85,"endTime":1789.76,"body":"I'm speaking from a healthcare"},{"speaker":"David Doan","startTime":1786.85,"endTime":1789.76,"body":"industry perspective, is"},{"speaker":"David Doan","startTime":1789.76,"endTime":1792.8799999999999,"body":"that whatever is being"},{"speaker":"David Doan","startTime":1789.76,"endTime":1792.8799999999999,"body":"introduced that is ultimately"},{"speaker":"David Doan","startTime":1792.8799999999999,"endTime":1796.78,"body":"going to hopefully increase"},{"speaker":"David Doan","startTime":1792.8799999999999,"endTime":1796.78,"body":"productivity, that yield"},{"speaker":"David Doan","startTime":1796.84,"endTime":1800.075,"body":"more what I call FaceTime"},{"speaker":"David Doan","startTime":1796.84,"endTime":1800.075,"body":"with the patients or members."},{"speaker":"David Doan","startTime":1800.73,"endTime":1803.49,"body":"And that somehow would"},{"speaker":"David Doan","startTime":1800.73,"endTime":1803.49,"body":"result in kind of a"},{"speaker":"David Doan","startTime":1803.49,"endTime":1805.2,"body":"positive health outcomes."},{"speaker":"David Doan","startTime":1805.2,"endTime":1806.55,"body":"I think it's all about outcomes."},{"speaker":"David Doan","startTime":1806.55,"endTime":1809.58,"body":"That could be a whole topic"},{"speaker":"David Doan","startTime":1806.55,"endTime":1809.58,"body":"of discussion, is how to even"},{"speaker":"David Doan","startTime":1809.58,"endTime":1812.85,"body":"measure health outcomes and"},{"speaker":"David Doan","startTime":1809.58,"endTime":1812.85,"body":"what are the vehicles and"},{"speaker":"David Doan","startTime":1812.85,"endTime":1814.02,"body":"the data that will be needed."},{"speaker":"David Doan","startTime":1814.3799999999999,"endTime":1815.85,"body":"So back to project management."},{"speaker":"David Doan","startTime":1816.17,"endTime":1821.0,"body":"I have been an advocate of"},{"speaker":"David Doan","startTime":1816.17,"endTime":1821.0,"body":"project managers on not just"},{"speaker":"David Doan","startTime":1821.0,"endTime":1824.66,"body":"task master, and we are not"},{"speaker":"David Doan","startTime":1821.0,"endTime":1824.66,"body":"here to just tell people when"},{"speaker":"David Doan","startTime":1824.66,"endTime":1828.86,"body":"to do things and how to do"},{"speaker":"David Doan","startTime":1824.66,"endTime":1828.86,"body":"things and all that, because"},{"speaker":"David Doan","startTime":1829.1299999999999,"endTime":1830.66,"body":"you can have a robot doing that."},{"speaker":"David Doan","startTime":1830.84,"endTime":1834.29,"body":"I think project managers are"},{"speaker":"David Doan","startTime":1830.84,"endTime":1834.29,"body":"not being tapped into the"},{"speaker":"David Doan","startTime":1834.29,"endTime":1837.59,"body":"visionary, strategic problem,"},{"speaker":"David Doan","startTime":1834.29,"endTime":1837.59,"body":"critical thinking skills."},{"speaker":"David Doan","startTime":1837.59,"endTime":1839.03,"body":"Let me give an example."},{"speaker":"David Doan","startTime":1839.27,"endTime":1844.215,"body":"I'm gonna reference president of"},{"speaker":"David Doan","startTime":1839.27,"endTime":1844.215,"body":"PMI, Pierre Le Manh, and he and"},{"speaker":"David Doan","startTime":1844.215,"endTime":1848.385,"body":"his team introduced a concept"},{"speaker":"David Doan","startTime":1844.215,"endTime":1848.385,"body":"called PMI:Next, and that was"},{"speaker":"David Doan","startTime":1848.385,"endTime":1849.735,"body":"probably about two years ago."},{"speaker":"David Doan","startTime":1849.885,"endTime":1852.675,"body":"And I think chapters and"},{"speaker":"David Doan","startTime":1849.885,"endTime":1852.675,"body":"project leaders are still trying"},{"speaker":"David Doan","startTime":1852.675,"endTime":1854.085,"body":"to understand what that is."},{"speaker":"David Doan","startTime":1854.085,"endTime":1857.2649999999999,"body":"So to me, how I interpret"},{"speaker":"David Doan","startTime":1854.085,"endTime":1857.2649999999999,"body":"that is really the vision"},{"speaker":"David Doan","startTime":1857.415,"endTime":1860.115,"body":"of what PMI or project"},{"speaker":"David Doan","startTime":1857.415,"endTime":1860.115,"body":"management in general."},{"speaker":"David Doan","startTime":1860.325,"endTime":1861.705,"body":"So what is that vision?"},{"speaker":"David Doan","startTime":1861.705,"endTime":1866.445,"body":"So we tend to say that the"},{"speaker":"David Doan","startTime":1861.705,"endTime":1866.445,"body":"vision is really about."},{"speaker":"David Doan","startTime":1866.97,"endTime":1870.93,"body":"The purpose of what it is that"},{"speaker":"David Doan","startTime":1866.97,"endTime":1870.93,"body":"we are doing to elevate the"},{"speaker":"David Doan","startTime":1870.93,"endTime":1873.99,"body":"project success that enables"},{"speaker":"David Doan","startTime":1870.93,"endTime":1873.99,"body":"some sort of transformative"},{"speaker":"David Doan","startTime":1873.99,"endTime":1875.16,"body":"change in the world."},{"speaker":"David Doan","startTime":1875.46,"endTime":1879.42,"body":"It needs to rely on strategy,"},{"speaker":"David Doan","startTime":1875.46,"endTime":1879.42,"body":"being able to not just deliver"},{"speaker":"David Doan","startTime":1879.42,"endTime":1882.1499999999999,"body":"the value of tools, but"},{"speaker":"David Doan","startTime":1879.42,"endTime":1882.1499999999999,"body":"enable continuous learning."},{"speaker":"David Doan","startTime":1882.42,"endTime":1886.35,"body":"There's also kind of the"},{"speaker":"David Doan","startTime":1882.42,"endTime":1886.35,"body":"culture values and then the"},{"speaker":"David Doan","startTime":1886.35,"endTime":1889.77,"body":"framework that helps support"},{"speaker":"David Doan","startTime":1886.35,"endTime":1889.77,"body":"that vision or executing that"},{"speaker":"David Doan","startTime":1889.77,"endTime":1893.29,"body":"vision is what PMI call it MORE."},{"speaker":"David Doan","startTime":1893.57,"endTime":1897.5249999999999,"body":"It's an acronym, MORE,"},{"speaker":"David Doan","startTime":1893.57,"endTime":1897.5249999999999,"body":"which is really maximizing"},{"speaker":"David Doan","startTime":1897.5249999999999,"endTime":1900.135,"body":"the success through not"},{"speaker":"David Doan","startTime":1897.5249999999999,"endTime":1900.135,"body":"just traditional metrics."},{"speaker":"David Doan","startTime":1900.345,"endTime":1903.165,"body":"We are very familiar"},{"speaker":"David Doan","startTime":1900.345,"endTime":1903.165,"body":"with what I call scope,"},{"speaker":"David Doan","startTime":1903.225,"endTime":1904.395,"body":"budget, and schedule."},{"speaker":"David Doan","startTime":1904.605,"endTime":1908.625,"body":"But what is really the outcome"},{"speaker":"David Doan","startTime":1904.605,"endTime":1908.625,"body":"or the positive impact in"},{"speaker":"David Doan","startTime":1908.625,"endTime":1911.565,"body":"healthcare that will be"},{"speaker":"David Doan","startTime":1908.625,"endTime":1911.565,"body":"positive health outcomes?"},{"speaker":"David Doan","startTime":1911.97,"endTime":1913.95,"body":"Are we actually saving lives?"},{"speaker":"David Doan","startTime":1914.01,"endTime":1917.34,"body":"Are we actually increasing"},{"speaker":"David Doan","startTime":1914.01,"endTime":1917.34,"body":"the longevity of how patients"},{"speaker":"David Doan","startTime":1917.34,"endTime":1921.21,"body":"live, not just in number of"},{"speaker":"David Doan","startTime":1917.34,"endTime":1921.21,"body":"years, but the quality of their"},{"speaker":"David Doan","startTime":1921.51,"endTime":1923.43,"body":"experiences in how they live?"},{"speaker":"David Doan","startTime":1923.6399999999999,"endTime":1925.05,"body":"Are they actually"},{"speaker":"David Doan","startTime":1923.6399999999999,"endTime":1925.05,"body":"changing behaviors?"},{"speaker":"David Doan","startTime":1925.05,"endTime":1926.6399999999999,"body":"Those are positive"},{"speaker":"David Doan","startTime":1925.05,"endTime":1926.6399999999999,"body":"health outcomes."},{"speaker":"David Doan","startTime":1926.8999999999999,"endTime":1929.3,"body":"How do we organize the"},{"speaker":"David Doan","startTime":1926.8999999999999,"endTime":1929.3,"body":"impact by empowering our"},{"speaker":"David Doan","startTime":1929.3,"endTime":1932.33,"body":"professionals to really"},{"speaker":"David Doan","startTime":1929.3,"endTime":1932.33,"body":"build a stronger community?"},{"speaker":"David Doan","startTime":1932.54,"endTime":1934.76,"body":"And how do we reinvent"},{"speaker":"David Doan","startTime":1932.54,"endTime":1934.76,"body":"and reengage the"},{"speaker":"David Doan","startTime":1934.76,"endTime":1936.23,"body":"ecosystem of stakeholders?"},{"speaker":"David Doan","startTime":1936.23,"endTime":1940.16,"body":"So all these things are so"},{"speaker":"David Doan","startTime":1936.23,"endTime":1940.16,"body":"important as what the role of"},{"speaker":"David Doan","startTime":1940.16,"endTime":1944.24,"body":"a project leaders or managers"},{"speaker":"David Doan","startTime":1940.16,"endTime":1944.24,"body":"have in any project, but"},{"speaker":"David Doan","startTime":1944.24,"endTime":1947.8999999999999,"body":"particularly in healthcare"},{"speaker":"David Doan","startTime":1944.24,"endTime":1947.8999999999999,"body":"enabling AI is really"},{"speaker":"David Doan","startTime":1948.05,"endTime":1952.8799999999999,"body":"adopting that kind of mindset"},{"speaker":"David Doan","startTime":1948.05,"endTime":1952.8799999999999,"body":"of PMI:Next and PMI MORE."},{"speaker":"David Doan","startTime":1953.12,"endTime":1954.8899999999999,"body":"So that is the role."},{"speaker":"David Doan","startTime":1954.945,"endTime":1958.875,"body":"A very important role of a"},{"speaker":"David Doan","startTime":1954.945,"endTime":1958.875,"body":"strategic project manager has"},{"speaker":"David Doan","startTime":1959.055,"endTime":1962.925,"body":"in leading projects technology"},{"speaker":"David Doan","startTime":1959.055,"endTime":1962.925,"body":"project in healthcare."},{"speaker":"Galen Low","startTime":1963.225,"endTime":1963.825,"body":"I love that."},{"speaker":"Galen Low","startTime":1963.825,"endTime":1967.065,"body":"I love the tie in with"},{"speaker":"Galen Low","startTime":1963.825,"endTime":1967.065,"body":"being the translator, the"},{"speaker":"Galen Low","startTime":1967.065,"endTime":1969.975,"body":"translating quarterback,"},{"speaker":"Galen Low","startTime":1967.065,"endTime":1969.975,"body":"and how it ties into like"},{"speaker":"Galen Low","startTime":1969.975,"endTime":1971.175,"body":"your explainability, right?"},{"speaker":"Galen Low","startTime":1971.175,"endTime":1973.215,"body":"Like there's a very"},{"speaker":"Galen Low","startTime":1971.175,"endTime":1973.215,"body":"human element there."},{"speaker":"Galen Low","startTime":1973.545,"endTime":1975.465,"body":"Even just the fact that you"},{"speaker":"Galen Low","startTime":1973.545,"endTime":1975.465,"body":"said that like these are."},{"speaker":"Galen Low","startTime":1975.78,"endTime":1978.06,"body":"Projects that are about humans,"},{"speaker":"Galen Low","startTime":1975.78,"endTime":1978.06,"body":"like we need to actually"},{"speaker":"Galen Low","startTime":1978.06,"endTime":1982.23,"body":"humanize technology projects,"},{"speaker":"Galen Low","startTime":1978.06,"endTime":1982.23,"body":"I think is like, it's the"},{"speaker":"Galen Low","startTime":1982.23,"endTime":1985.71,"body":"manifestation of what everyone,"},{"speaker":"Galen Low","startTime":1982.23,"endTime":1985.71,"body":"all those like memes or, you"},{"speaker":"Galen Low","startTime":1985.71,"endTime":1988.6499999999999,"body":"know, very inspiring graphics on"},{"speaker":"Galen Low","startTime":1985.71,"endTime":1988.6499999999999,"body":"my LinkedIn feed that are like,"},{"speaker":"Galen Low","startTime":1989.1,"endTime":1990.81,"body":"you know, be more strategic."},{"speaker":"Galen Low","startTime":1991.135,"endTime":1995.965,"body":"Let's AI elevate you into a more"},{"speaker":"Galen Low","startTime":1991.135,"endTime":1995.965,"body":"human role, yada, yada, yada."},{"speaker":"Galen Low","startTime":1996.175,"endTime":1998.395,"body":"But actually this is like"},{"speaker":"Galen Low","startTime":1996.175,"endTime":1998.395,"body":"more than just words."},{"speaker":"Galen Low","startTime":1998.395,"endTime":2000.2549999999999,"body":"This is like actually"},{"speaker":"Galen Low","startTime":1998.395,"endTime":2000.2549999999999,"body":"okay, this is how it looks."},{"speaker":"Galen Low","startTime":2000.465,"endTime":2002.745,"body":"And especially in the healthcare"},{"speaker":"Galen Low","startTime":2000.465,"endTime":2002.745,"body":"space where it is about patient"},{"speaker":"Galen Low","startTime":2002.745,"endTime":2005.565,"body":"outcomes and actual, you"},{"speaker":"Galen Low","startTime":2002.745,"endTime":2005.565,"body":"know, impacts to livelihood."},{"speaker":"Galen Low","startTime":2005.835,"endTime":2008.535,"body":"I guess the devil's advocate"},{"speaker":"Galen Low","startTime":2005.835,"endTime":2008.535,"body":"in me, 'cause I think you"},{"speaker":"Galen Low","startTime":2008.535,"endTime":2009.375,"body":"touched on it earlier, right?"},{"speaker":"Galen Low","startTime":2009.375,"endTime":2010.665,"body":"You're like, there's"},{"speaker":"Galen Low","startTime":2009.375,"endTime":2010.665,"body":"still people wrapping"},{"speaker":"Galen Low","startTime":2010.665,"endTime":2011.385,"body":"their heads around this."},{"speaker":"Galen Low","startTime":2011.385,"endTime":2012.375,"body":"It's been a couple years."},{"speaker":"Galen Low","startTime":2012.585,"endTime":2015.285,"body":"These frameworks are"},{"speaker":"Galen Low","startTime":2012.585,"endTime":2015.285,"body":"relatively new in the grand"},{"speaker":"Galen Low","startTime":2015.285,"endTime":2016.365,"body":"scheme of project management."},{"speaker":"Galen Low","startTime":2016.395,"endTime":2018.05,"body":"But also I think they're"},{"speaker":"Galen Low","startTime":2016.395,"endTime":2018.05,"body":"difficult because."},{"speaker":"Galen Low","startTime":2018.715,"endTime":2020.545,"body":"I think the critics would"},{"speaker":"Galen Low","startTime":2018.715,"endTime":2020.545,"body":"say, well, Pierre's just"},{"speaker":"Galen Low","startTime":2020.545,"endTime":2024.055,"body":"trying to turn every"},{"speaker":"Galen Low","startTime":2020.545,"endTime":2024.055,"body":"project manager into like a"},{"speaker":"Galen Low","startTime":2024.055,"endTime":2026.155,"body":"strategic C-suite executive."},{"speaker":"Galen Low","startTime":2026.485,"endTime":2029.875,"body":"And yet there's this big gap,"},{"speaker":"Galen Low","startTime":2026.485,"endTime":2029.875,"body":"right, between learning how"},{"speaker":"Galen Low","startTime":2029.875,"endTime":2033.415,"body":"to manage scope, schedule,"},{"speaker":"Galen Low","startTime":2029.875,"endTime":2033.415,"body":"and budget, and understanding"},{"speaker":"Galen Low","startTime":2033.415,"endTime":2036.5049999999999,"body":"your industry and the people"},{"speaker":"Galen Low","startTime":2033.415,"endTime":2036.5049999999999,"body":"within it so well that you"},{"speaker":"Galen Low","startTime":2036.5049999999999,"endTime":2037.975,"body":"can influence outcomes."},{"speaker":"Galen Low","startTime":2038.2749999999999,"endTime":2042.055,"body":"It almost seems like"},{"speaker":"Galen Low","startTime":2038.2749999999999,"endTime":2042.055,"body":"a unfathomable leap."},{"speaker":"Galen Low","startTime":2042.455,"endTime":2043.925,"body":"But of course it's"},{"speaker":"Galen Low","startTime":2042.455,"endTime":2043.925,"body":"possible because I do see"},{"speaker":"Galen Low","startTime":2043.925,"endTime":2044.735,"body":"people do it every day."},{"speaker":"Galen Low","startTime":2044.7649999999999,"endTime":2046.655,"body":"I'm like, what do you think"},{"speaker":"Galen Low","startTime":2044.7649999999999,"endTime":2046.655,"body":"that leap looks like for folks?"},{"speaker":"Galen Low","startTime":2046.655,"endTime":2049.565,"body":"Like if you've been leading"},{"speaker":"Galen Low","startTime":2046.655,"endTime":2049.565,"body":"projects in the healthcare"},{"speaker":"Galen Low","startTime":2049.565,"endTime":2052.355,"body":"space, but you've had the"},{"speaker":"Galen Low","startTime":2049.565,"endTime":2052.355,"body":"luxury of being like, I just"},{"speaker":"Galen Low","startTime":2052.355,"endTime":2055.175,"body":"make sure things get done,"},{"speaker":"Galen Low","startTime":2052.355,"endTime":2055.175,"body":"but I don't really have"},{"speaker":"Galen Low","startTime":2055.175,"endTime":2056.735,"body":"to engage with outcomes."},{"speaker":"Galen Low","startTime":2057.0950000000003,"endTime":2061.385,"body":"How can they then start their"},{"speaker":"Galen Low","startTime":2057.0950000000003,"endTime":2061.385,"body":"journey towards the MORE"},{"speaker":"Galen Low","startTime":2061.385,"endTime":2063.515,"body":"framework, the where they can"},{"speaker":"Galen Low","startTime":2061.385,"endTime":2063.515,"body":"think about outcomes, where"},{"speaker":"Galen Low","startTime":2063.515,"endTime":2068.315,"body":"they can think about maximizing"},{"speaker":"Galen Low","startTime":2063.515,"endTime":2068.315,"body":"the impact of their projects?"},{"speaker":"David Doan","startTime":2068.495,"endTime":2069.9100000000003,"body":"Yeah,"},{"speaker":"David Doan","startTime":2068.495,"endTime":2069.9100000000003,"body":"that's a great question."},{"speaker":"David Doan","startTime":2070.55,"endTime":2074.36,"body":"I think as like a"},{"speaker":"David Doan","startTime":2070.55,"endTime":2074.36,"body":"maturity model or curve."},{"speaker":"David Doan","startTime":2074.36,"endTime":2077.78,"body":"So for example, if someone"},{"speaker":"David Doan","startTime":2074.36,"endTime":2077.78,"body":"who just graduated from the"},{"speaker":"David Doan","startTime":2077.78,"endTime":2080.51,"body":"university, whether they have"},{"speaker":"David Doan","startTime":2077.78,"endTime":2080.51,"body":"an MBA or not, and they want"},{"speaker":"David Doan","startTime":2080.51,"endTime":2081.8,"body":"to do project management."},{"speaker":"David Doan","startTime":2082.175,"endTime":2085.175,"body":"If we wanted to focus on"},{"speaker":"David Doan","startTime":2082.175,"endTime":2085.175,"body":"the project manager role,"},{"speaker":"David Doan","startTime":2085.445,"endTime":2088.6850000000004,"body":"first of all, they need to"},{"speaker":"David Doan","startTime":2085.445,"endTime":2088.6850000000004,"body":"actually know how to project,"},{"speaker":"David Doan","startTime":2088.775,"endTime":2090.425,"body":"manage or manage a project."},{"speaker":"David Doan","startTime":2090.605,"endTime":2091.835,"body":"What is the methodology?"},{"speaker":"David Doan","startTime":2091.835,"endTime":2094.9550000000004,"body":"Whether you are leaning"},{"speaker":"David Doan","startTime":2091.835,"endTime":2094.9550000000004,"body":"on PMI or you are leaning"},{"speaker":"David Doan","startTime":2094.9550000000004,"endTime":2097.895,"body":"on Agile or Scrum, there's"},{"speaker":"David Doan","startTime":2094.9550000000004,"endTime":2097.895,"body":"so many variation of that."},{"speaker":"David Doan","startTime":2098.1650000000004,"endTime":2100.82,"body":"So then it takes a few"},{"speaker":"David Doan","startTime":2098.1650000000004,"endTime":2100.82,"body":"years, I think, to really"},{"speaker":"David Doan","startTime":2100.82,"endTime":2104.4950000000003,"body":"understand the mechanics"},{"speaker":"David Doan","startTime":2100.82,"endTime":2104.4950000000003,"body":"and the methodology of it."},{"speaker":"David Doan","startTime":2104.855,"endTime":2105.9350000000004,"body":"Once you master that."},{"speaker":"David Doan","startTime":2106.5950000000003,"endTime":2108.9950000000003,"body":"I think project managers"},{"speaker":"David Doan","startTime":2106.5950000000003,"endTime":2108.9950000000003,"body":"are going to get to a point"},{"speaker":"David Doan","startTime":2108.9950000000003,"endTime":2111.5150000000003,"body":"where they feel like they can"},{"speaker":"David Doan","startTime":2108.9950000000003,"endTime":2111.5150000000003,"body":"do in the sleep, but that's"},{"speaker":"David Doan","startTime":2111.5150000000003,"endTime":2115.8050000000003,"body":"always as we know, a trigger"},{"speaker":"David Doan","startTime":2111.5150000000003,"endTime":2115.8050000000003,"body":"or a flag or an alert that"},{"speaker":"David Doan","startTime":2116.0750000000003,"endTime":2119.465,"body":"you need to be challenged and"},{"speaker":"David Doan","startTime":2116.0750000000003,"endTime":2119.465,"body":"you're not probably learning."},{"speaker":"David Doan","startTime":2119.525,"endTime":2121.445,"body":"So what we wanted to do is."},{"speaker":"David Doan","startTime":2121.73,"endTime":2124.9700000000003,"body":"You know, project manager"},{"speaker":"David Doan","startTime":2121.73,"endTime":2124.9700000000003,"body":"one, two, three, or what we"},{"speaker":"David Doan","startTime":2124.9700000000003,"endTime":2127.55,"body":"call project coordinator,"},{"speaker":"David Doan","startTime":2124.9700000000003,"endTime":2127.55,"body":"become project manager to"},{"speaker":"David Doan","startTime":2127.8500000000004,"endTime":2130.52,"body":"become program manager,"},{"speaker":"David Doan","startTime":2127.8500000000004,"endTime":2130.52,"body":"portfolio manager."},{"speaker":"David Doan","startTime":2130.7900000000004,"endTime":2134.09,"body":"So that is an evolution"},{"speaker":"David Doan","startTime":2130.7900000000004,"endTime":2134.09,"body":"for those who aspire to"},{"speaker":"David Doan","startTime":2134.09,"endTime":2138.44,"body":"really think broadly about"},{"speaker":"David Doan","startTime":2134.09,"endTime":2138.44,"body":"the impact of how effective"},{"speaker":"David Doan","startTime":2138.59,"endTime":2140.1200000000003,"body":"projects are being done."},{"speaker":"David Doan","startTime":2140.48,"endTime":2142.9700000000003,"body":"We'll not just say cost"},{"speaker":"David Doan","startTime":2140.48,"endTime":2142.9700000000003,"body":"and being efficient about"},{"speaker":"David Doan","startTime":2142.9700000000003,"endTime":2146.1200000000003,"body":"it, but also when you get"},{"speaker":"David Doan","startTime":2142.9700000000003,"endTime":2146.1200000000003,"body":"a product or a service out"},{"speaker":"David Doan","startTime":2146.3,"endTime":2149.9300000000003,"body":"sooner, the end users will"},{"speaker":"David Doan","startTime":2146.3,"endTime":2149.9300000000003,"body":"take advantage of that and"},{"speaker":"David Doan","startTime":2150.26,"endTime":2151.94,"body":"outcomes will be realized."},{"speaker":"David Doan","startTime":2152.3300000000004,"endTime":2155.4500000000003,"body":"And then we also need to"},{"speaker":"David Doan","startTime":2152.3300000000004,"endTime":2155.4500000000003,"body":"really, I think, take credit"},{"speaker":"David Doan","startTime":2155.51,"endTime":2157.815,"body":"for the things that we do so"},{"speaker":"David Doan","startTime":2155.51,"endTime":2157.815,"body":"well in project management."},{"speaker":"David Doan","startTime":2158.405,"endTime":2163.2050000000004,"body":"Because we need to speak the"},{"speaker":"David Doan","startTime":2158.405,"endTime":2163.2050000000004,"body":"language of what's the ROI"},{"speaker":"David Doan","startTime":2163.235,"endTime":2167.2850000000003,"body":"from many different lens, not"},{"speaker":"David Doan","startTime":2163.235,"endTime":2167.2850000000003,"body":"just the quantitative dollar"},{"speaker":"David Doan","startTime":2167.2850000000003,"endTime":2170.7650000000003,"body":"investment and dollar save"},{"speaker":"David Doan","startTime":2167.2850000000003,"endTime":2170.7650000000003,"body":"and reduction in readmissions,"},{"speaker":"David Doan","startTime":2170.7650000000003,"endTime":2174.1850000000004,"body":"or reduction in or increase"},{"speaker":"David Doan","startTime":2170.7650000000003,"endTime":2174.1850000000004,"body":"in revenue because we get"},{"speaker":"David Doan","startTime":2174.1850000000004,"endTime":2176.03,"body":"incentivized for doing"},{"speaker":"David Doan","startTime":2174.1850000000004,"endTime":2176.03,"body":"something great in healthcare."},{"speaker":"David Doan","startTime":2176.9500000000003,"endTime":2179.65,"body":"How is that actually going"},{"speaker":"David Doan","startTime":2176.9500000000003,"endTime":2179.65,"body":"to make a difference in a"},{"speaker":"David Doan","startTime":2179.65,"endTime":2183.25,"body":"population or a community or"},{"speaker":"David Doan","startTime":2179.65,"endTime":2183.25,"body":"a marginalized population?"},{"speaker":"David Doan","startTime":2183.55,"endTime":2188.7400000000002,"body":"I think that's a call to action"},{"speaker":"David Doan","startTime":2183.55,"endTime":2188.7400000000002,"body":"for project manager to, I think,"},{"speaker":"David Doan","startTime":2188.8,"endTime":2190.63,"body":"have a pathway to get there."},{"speaker":"David Doan","startTime":2190.6600000000003,"endTime":2194.17,"body":"I don't expect anyone to just"},{"speaker":"David Doan","startTime":2190.6600000000003,"endTime":2194.17,"body":"change that mindset, but I"},{"speaker":"David Doan","startTime":2194.17,"endTime":2195.3700000000003,"body":"think it needs to be taught."},{"speaker":"David Doan","startTime":2195.52,"endTime":2197.2900000000004,"body":"It needs to be trained."},{"speaker":"David Doan","startTime":2197.32,"endTime":2201.61,"body":"It needs to have an opportunity"},{"speaker":"David Doan","startTime":2197.32,"endTime":2201.61,"body":"for those who may not already."},{"speaker":"David Doan","startTime":2202.295,"endTime":2204.125,"body":"A strategic thinker,"},{"speaker":"David Doan","startTime":2202.295,"endTime":2204.125,"body":"first of all to have the"},{"speaker":"David Doan","startTime":2204.125,"endTime":2205.505,"body":"opportunity to do this."},{"speaker":"David Doan","startTime":2205.8050000000003,"endTime":2209.675,"body":"And I would say I challenge"},{"speaker":"David Doan","startTime":2205.8050000000003,"endTime":2209.675,"body":"kind of the PMO or the project"},{"speaker":"David Doan","startTime":2209.675,"endTime":2213.065,"body":"manager office organizations and"},{"speaker":"David Doan","startTime":2209.675,"endTime":2213.065,"body":"the leaders of the organization"},{"speaker":"David Doan","startTime":2213.3050000000003,"endTime":2217.5950000000003,"body":"to really provide the training,"},{"speaker":"David Doan","startTime":2213.3050000000003,"endTime":2217.5950000000003,"body":"but also the opportunity and"},{"speaker":"David Doan","startTime":2217.5950000000003,"endTime":2220.8650000000002,"body":"all the support to make sure"},{"speaker":"David Doan","startTime":2217.5950000000003,"endTime":2220.8650000000002,"body":"that we think strategically."},{"speaker":"David Doan","startTime":2220.925,"endTime":2223.8650000000002,"body":"'cause that's how you evolve"},{"speaker":"David Doan","startTime":2220.925,"endTime":2223.8650000000002,"body":"as a leader, whether you're"},{"speaker":"David Doan","startTime":2223.8650000000002,"endTime":2225.425,"body":"a project manager or not."},{"speaker":"David Doan","startTime":2225.7850000000003,"endTime":2228.3050000000003,"body":"So that's really the"},{"speaker":"David Doan","startTime":2225.7850000000003,"endTime":2228.3050000000003,"body":"challenge, a call to action."},{"speaker":"David Doan","startTime":2228.545,"endTime":2231.125,"body":"And I truly believe that"},{"speaker":"David Doan","startTime":2228.545,"endTime":2231.125,"body":"people do want to make"},{"speaker":"David Doan","startTime":2231.125,"endTime":2233.255,"body":"connections of what they do."},{"speaker":"David Doan","startTime":2233.3450000000003,"endTime":2235.9550000000004,"body":"How is it that is"},{"speaker":"David Doan","startTime":2233.3450000000003,"endTime":2235.9550000000004,"body":"impacting anyone?"},{"speaker":"David Doan","startTime":2236.2250000000004,"endTime":2240.5750000000003,"body":"So I do think people"},{"speaker":"David Doan","startTime":2236.2250000000004,"endTime":2240.5750000000003,"body":"inherently want to know."},{"speaker":"David Doan","startTime":2240.905,"endTime":2244.9550000000004,"body":"The legacy, that's a strong"},{"speaker":"David Doan","startTime":2240.905,"endTime":2244.9550000000004,"body":"word to use, but the impact"},{"speaker":"David Doan","startTime":2244.9550000000004,"endTime":2247.715,"body":"that they leave behind"},{"speaker":"David Doan","startTime":2244.9550000000004,"endTime":2247.715,"body":"when they successfully"},{"speaker":"David Doan","startTime":2247.715,"endTime":2248.9150000000004,"body":"do something, but yeah."},{"speaker":"Galen Low","startTime":2249.2450000000003,"endTime":2251.135,"body":"That's probably the"},{"speaker":"Galen Low","startTime":2249.2450000000003,"endTime":2251.135,"body":"clearest answer I've ever gotten"},{"speaker":"Galen Low","startTime":2251.135,"endTime":2252.125,"body":"to that question, by the way."},{"speaker":"Galen Low","startTime":2252.815,"endTime":2256.8650000000002,"body":"Well, what I like about it is"},{"speaker":"Galen Low","startTime":2252.815,"endTime":2256.8650000000002,"body":"that yes, it is aspirational."},{"speaker":"Galen Low","startTime":2257.0150000000003,"endTime":2259.835,"body":"No, nobody expects you"},{"speaker":"Galen Low","startTime":2257.0150000000003,"endTime":2259.835,"body":"to be doing it day one."},{"speaker":"Galen Low","startTime":2259.895,"endTime":2260.9150000000004,"body":"It's a maturity model."},{"speaker":"Galen Low","startTime":2260.9150000000004,"endTime":2261.695,"body":"You get there."},{"speaker":"Galen Low","startTime":2262.025,"endTime":2264.3650000000002,"body":"And also some of the things"},{"speaker":"Galen Low","startTime":2262.025,"endTime":2264.3650000000002,"body":"that we're talking about"},{"speaker":"Galen Low","startTime":2264.5750000000003,"endTime":2267.0350000000003,"body":"project managers are doing"},{"speaker":"Galen Low","startTime":2264.5750000000003,"endTime":2267.0350000000003,"body":"every day and not getting"},{"speaker":"Galen Low","startTime":2267.0350000000003,"endTime":2268.505,"body":"recognized for it, right?"},{"speaker":"Galen Low","startTime":2268.565,"endTime":2270.2450000000003,"body":"It's like it's not"},{"speaker":"Galen Low","startTime":2268.565,"endTime":2270.2450000000003,"body":"that big of a leap."},{"speaker":"Galen Low","startTime":2270.59,"endTime":2273.98,"body":"When you stop thinking about"},{"speaker":"Galen Low","startTime":2270.59,"endTime":2273.98,"body":"project management as scope,"},{"speaker":"Galen Low","startTime":2273.98,"endTime":2277.34,"body":"schedule, budget, you know,"},{"speaker":"Galen Low","startTime":2273.98,"endTime":2277.34,"body":"measurable dollar outcomes or"},{"speaker":"Galen Low","startTime":2277.52,"endTime":2281.0,"body":"KPIs that are fundamentally"},{"speaker":"Galen Low","startTime":2277.52,"endTime":2281.0,"body":"not the KPIs, right?"},{"speaker":"Galen Low","startTime":2281.0,"endTime":2282.98,"body":"They're just like"},{"speaker":"Galen Low","startTime":2281.0,"endTime":2282.98,"body":"indicators, not outcomes."},{"speaker":"Galen Low","startTime":2283.34,"endTime":2285.38,"body":"When you strip that all back,"},{"speaker":"Galen Low","startTime":2283.34,"endTime":2285.38,"body":"you know, what are we doing?"},{"speaker":"Galen Low","startTime":2285.38,"endTime":2287.8100000000004,"body":"We're interfacing with humans,"},{"speaker":"Galen Low","startTime":2285.38,"endTime":2287.8100000000004,"body":"we're driving collaboration,"},{"speaker":"Galen Low","startTime":2288.02,"endTime":2292.13,"body":"we are aligning viewpoints, we"},{"speaker":"Galen Low","startTime":2288.02,"endTime":2292.13,"body":"are driving towards outcomes."},{"speaker":"Galen Low","startTime":2292.4,"endTime":2295.34,"body":"So even though it sounds"},{"speaker":"Galen Low","startTime":2292.4,"endTime":2295.34,"body":"like a big leap on paper."},{"speaker":"Galen Low","startTime":2295.9700000000003,"endTime":2297.38,"body":"When you kind of frame"},{"speaker":"Galen Low","startTime":2295.9700000000003,"endTime":2297.38,"body":"it the way you have,"},{"speaker":"Galen Low","startTime":2297.38,"endTime":2298.1600000000003,"body":"you're like, yeah, no."},{"speaker":"Galen Low","startTime":2298.1600000000003,"endTime":2300.44,"body":"It's just like the"},{"speaker":"Galen Low","startTime":2298.1600000000003,"endTime":2300.44,"body":"journey can continue up."},{"speaker":"Galen Low","startTime":2300.8300000000004,"endTime":2303.32,"body":"I love that about the, if you"},{"speaker":"Galen Low","startTime":2300.8300000000004,"endTime":2303.32,"body":"feel like you can do it in"},{"speaker":"Galen Low","startTime":2303.32,"endTime":2305.57,"body":"your sleep, yeah, you probably"},{"speaker":"Galen Low","startTime":2303.32,"endTime":2305.57,"body":"do need to get challenged."},{"speaker":"Galen Low","startTime":2305.57,"endTime":2308.5400000000004,"body":"And I think the path does"},{"speaker":"Galen Low","startTime":2305.57,"endTime":2308.5400000000004,"body":"go higher than what we think"},{"speaker":"Galen Low","startTime":2308.5400000000004,"endTime":2310.3100000000004,"body":"of, you know, we're like,"},{"speaker":"Galen Low","startTime":2308.5400000000004,"endTime":2310.3100000000004,"body":"oh, senior project manager,"},{"speaker":"Galen Low","startTime":2310.3100000000004,"endTime":2312.86,"body":"I guess you've topped out and"},{"speaker":"Galen Low","startTime":2310.3100000000004,"endTime":2312.86,"body":"then just make some lateral"},{"speaker":"Galen Low","startTime":2312.86,"endTime":2314.15,"body":"moves and that's your career."},{"speaker":"Galen Low","startTime":2314.15,"endTime":2316.52,"body":"But actually there's"},{"speaker":"Galen Low","startTime":2314.15,"endTime":2316.52,"body":"an opportunity to."},{"speaker":"Galen Low","startTime":2316.9100000000003,"endTime":2320.21,"body":"I think legacy is a strong"},{"speaker":"Galen Low","startTime":2316.9100000000003,"endTime":2320.21,"body":"word, but not too strong"},{"speaker":"Galen Low","startTime":2320.21,"endTime":2322.13,"body":"of a word when you're"},{"speaker":"Galen Low","startTime":2320.21,"endTime":2322.13,"body":"talking about projects that"},{"speaker":"Galen Low","startTime":2322.13,"endTime":2323.21,"body":"are transforming lives."},{"speaker":"Galen Low","startTime":2323.4300000000003,"endTime":2325.619,"body":"And I think that's yeah, that's"},{"speaker":"Galen Low","startTime":2323.4300000000003,"endTime":2325.619,"body":"a really good way of putting it."},{"speaker":"David Doan","startTime":2325.739,"endTime":2326.219,"body":"Yeah."},{"speaker":"David Doan","startTime":2326.46,"endTime":2328.71,"body":"I would just challenge the"},{"speaker":"David Doan","startTime":2326.46,"endTime":2328.71,"body":"project managers out there"},{"speaker":"David Doan","startTime":2328.71,"endTime":2329.73,"body":"who might be listening."},{"speaker":"David Doan","startTime":2330.059,"endTime":2333.239,"body":"When you're done with a project,"},{"speaker":"David Doan","startTime":2330.059,"endTime":2333.239,"body":"let's say you led an AI project"},{"speaker":"David Doan","startTime":2333.239,"endTime":2336.69,"body":"in healthcare, do you ever go"},{"speaker":"David Doan","startTime":2333.239,"endTime":2336.69,"body":"back to the end user that it was"},{"speaker":"David Doan","startTime":2336.69,"endTime":2341.039,"body":"intended for and ask them, how"},{"speaker":"David Doan","startTime":2336.69,"endTime":2341.039,"body":"did the technology work for you?"},{"speaker":"David Doan","startTime":2341.565,"endTime":2344.7450000000003,"body":"How do you feel as far as"},{"speaker":"David Doan","startTime":2341.565,"endTime":2344.7450000000003,"body":"trusting the technology?"},{"speaker":"David Doan","startTime":2344.954,"endTime":2348.135,"body":"Like asking these questions,"},{"speaker":"David Doan","startTime":2344.954,"endTime":2348.135,"body":"you get that qualitative kind of"},{"speaker":"David Doan","startTime":2348.135,"endTime":2351.855,"body":"feedback, but you also probably"},{"speaker":"David Doan","startTime":2348.135,"endTime":2351.855,"body":"hear things like, I kind of love"},{"speaker":"David Doan","startTime":2351.855,"endTime":2355.695,"body":"it, but I wish they can do X,"},{"speaker":"David Doan","startTime":2351.855,"endTime":2355.695,"body":"Y, Z. So that's really where we"},{"speaker":"David Doan","startTime":2355.755,"endTime":2358.905,"body":"need to make that connections"},{"speaker":"David Doan","startTime":2355.755,"endTime":2358.905,"body":"to the human users of that."},{"speaker":"David Doan","startTime":2358.905,"endTime":2362.175,"body":"And I think that is really"},{"speaker":"David Doan","startTime":2358.905,"endTime":2362.175,"body":"something we don't do very"},{"speaker":"David Doan","startTime":2362.175,"endTime":2363.494,"body":"well in project management."},{"speaker":"David Doan","startTime":2363.764,"endTime":2365.1150000000002,"body":"We've done awesome."},{"speaker":"David Doan","startTime":2365.1150000000002,"endTime":2367.755,"body":"We check off, I just let"},{"speaker":"David Doan","startTime":2365.1150000000002,"endTime":2367.755,"body":"a successful project."},{"speaker":"David Doan","startTime":2368.509,"endTime":2372.559,"body":"I don't know if we ever go back"},{"speaker":"David Doan","startTime":2368.509,"endTime":2372.559,"body":"and really have a conversation"},{"speaker":"David Doan","startTime":2372.8,"endTime":2375.889,"body":"with those who are the recipient"},{"speaker":"David Doan","startTime":2372.8,"endTime":2375.889,"body":"of these wonderful things that"},{"speaker":"David Doan","startTime":2375.889,"endTime":2380.3300000000004,"body":"we built and explore other kind"},{"speaker":"David Doan","startTime":2375.889,"endTime":2380.3300000000004,"body":"of improvement opportunities."},{"speaker":"Galen Low","startTime":2380.63,"endTime":2382.34,"body":"For me, like"},{"speaker":"Galen Low","startTime":2380.63,"endTime":2382.34,"body":"I'm very guilty of that."},{"speaker":"Galen Low","startTime":2382.34,"endTime":2384.92,"body":"Like, and I came from an agency"},{"speaker":"Galen Low","startTime":2382.34,"endTime":2384.92,"body":"background, so it literally was"},{"speaker":"Galen Low","startTime":2384.92,"endTime":2387.53,"body":"that you roll off a project,"},{"speaker":"Galen Low","startTime":2384.92,"endTime":2387.53,"body":"it's done, you move on to the"},{"speaker":"Galen Low","startTime":2387.53,"endTime":2388.9700000000003,"body":"next one, you don't look back."},{"speaker":"Galen Low","startTime":2389.255,"endTime":2390.9350000000004,"body":"You don't even have a"},{"speaker":"Galen Low","startTime":2389.255,"endTime":2390.9350000000004,"body":"chance to look back."},{"speaker":"Galen Low","startTime":2391.145,"endTime":2393.755,"body":"And I know a lot of folks in my"},{"speaker":"Galen Low","startTime":2391.145,"endTime":2393.755,"body":"community will say that still."},{"speaker":"Galen Low","startTime":2393.755,"endTime":2395.6150000000002,"body":"They'll be like, but David,"},{"speaker":"Galen Low","startTime":2393.755,"endTime":2395.6150000000002,"body":"like, I don't have a chance."},{"speaker":"Galen Low","startTime":2395.6150000000002,"endTime":2398.4350000000004,"body":"Like they put me on another"},{"speaker":"Galen Low","startTime":2395.6150000000002,"endTime":2398.4350000000004,"body":"project as I'm not like part"},{"speaker":"Galen Low","startTime":2398.4350000000004,"endTime":2399.815,"body":"of this core team necessarily."},{"speaker":"Galen Low","startTime":2399.815,"endTime":2401.4350000000004,"body":"I get moved around"},{"speaker":"Galen Low","startTime":2399.815,"endTime":2401.4350000000004,"body":"where I'm needed."},{"speaker":"Galen Low","startTime":2401.735,"endTime":2404.7050000000004,"body":"But I also, it strikes me"},{"speaker":"Galen Low","startTime":2401.735,"endTime":2404.7050000000004,"body":"that like in the healthcare"},{"speaker":"Galen Low","startTime":2404.7050000000004,"endTime":2408.0350000000003,"body":"space, I mean, A, it's"},{"speaker":"Galen Low","startTime":2404.7050000000004,"endTime":2408.0350000000003,"body":"just so visceral and real."},{"speaker":"Galen Low","startTime":2408.1850000000004,"endTime":2411.005,"body":"B, you are impacting"},{"speaker":"Galen Low","startTime":2408.1850000000004,"endTime":2411.005,"body":"the lives of patients"},{"speaker":"Galen Low","startTime":2411.005,"endTime":2412.385,"body":"like real human lives."},{"speaker":"Galen Low","startTime":2412.715,"endTime":2416.2250000000004,"body":"And there is an opportunity, I"},{"speaker":"Galen Low","startTime":2412.715,"endTime":2416.2250000000004,"body":"think in some cases at least."},{"speaker":"Galen Low","startTime":2416.5950000000003,"endTime":2421.065,"body":"To revisit that and like"},{"speaker":"Galen Low","startTime":2416.5950000000003,"endTime":2421.065,"body":"iterate on a project as part"},{"speaker":"Galen Low","startTime":2421.065,"endTime":2422.025,"body":"of an initiative, right?"},{"speaker":"Galen Low","startTime":2422.025,"endTime":2422.835,"body":"Like it didn't end there."},{"speaker":"Galen Low","startTime":2422.835,"endTime":2423.045,"body":"Right?"},{"speaker":"Galen Low","startTime":2423.045,"endTime":2423.675,"body":"It kept going."},{"speaker":"Galen Low","startTime":2423.9150000000004,"endTime":2425.025,"body":"We're still evaluating, right?"},{"speaker":"Galen Low","startTime":2425.025,"endTime":2426.4350000000004,"body":"The outcomes, I guess."},{"speaker":"Galen Low","startTime":2426.4350000000004,"endTime":2428.5350000000003,"body":"I mean, the other thing that"},{"speaker":"Galen Low","startTime":2426.4350000000004,"endTime":2428.5350000000003,"body":"strikes me is that I'm like,"},{"speaker":"Galen Low","startTime":2428.5350000000003,"endTime":2429.735,"body":"healthcare sounds cool."},{"speaker":"Galen Low","startTime":2429.735,"endTime":2430.695,"body":"It sounds serious."},{"speaker":"Galen Low","startTime":2430.695,"endTime":2431.775,"body":"It sounds like hard work."},{"speaker":"Galen Low","startTime":2431.775,"endTime":2433.065,"body":"The stakes are very high, but."},{"speaker":"Galen Low","startTime":2434.34,"endTime":2436.98,"body":"It's a very relatable lens to be"},{"speaker":"Galen Low","startTime":2434.34,"endTime":2436.98,"body":"like, how did that go for you?"},{"speaker":"Galen Low","startTime":2437.28,"endTime":2437.55,"body":"You know?"},{"speaker":"Galen Low","startTime":2437.55,"endTime":2440.8500000000004,"body":"Now we have this whatever"},{"speaker":"Galen Low","startTime":2437.55,"endTime":2440.8500000000004,"body":"medical fall prevention device"},{"speaker":"Galen Low","startTime":2440.9700000000003,"endTime":2443.88,"body":"attached to you, or now that"},{"speaker":"Galen Low","startTime":2440.9700000000003,"endTime":2443.88,"body":"we've got the like sort of"},{"speaker":"Galen Low","startTime":2443.88,"endTime":2445.98,"body":"ambient listening now that we've"},{"speaker":"Galen Low","startTime":2443.88,"endTime":2445.98,"body":"got, you know, these tools,"},{"speaker":"Galen Low","startTime":2445.98,"endTime":2447.8700000000003,"body":"like how is this going for you?"},{"speaker":"Galen Low","startTime":2448.2000000000003,"endTime":2450.3,"body":"Because it matters in"},{"speaker":"Galen Low","startTime":2448.2000000000003,"endTime":2450.3,"body":"terms of the way we take"},{"speaker":"Galen Low","startTime":2450.3,"endTime":2451.92,"body":"care of populations."},{"speaker":"Galen Low","startTime":2452.295,"endTime":2454.8450000000003,"body":"Then I guess the other side"},{"speaker":"Galen Low","startTime":2452.295,"endTime":2454.8450000000003,"body":"of me is like, I touched"},{"speaker":"Galen Low","startTime":2454.8450000000003,"endTime":2457.0350000000003,"body":"healthcare a little bit in"},{"speaker":"Galen Low","startTime":2454.8450000000003,"endTime":2457.0350000000003,"body":"my past, but like I'm talking"},{"speaker":"Galen Low","startTime":2457.0350000000003,"endTime":2459.795,"body":"like hospital websites,"},{"speaker":"Galen Low","startTime":2457.0350000000003,"endTime":2459.795,"body":"you know, not like clinical"},{"speaker":"Galen Low","startTime":2459.795,"endTime":2462.735,"body":"systems, not like actual"},{"speaker":"Galen Low","startTime":2459.795,"endTime":2462.735,"body":"sort of patient solutions."},{"speaker":"Galen Low","startTime":2463.005,"endTime":2465.045,"body":"I'm not a medical professional."},{"speaker":"Galen Low","startTime":2465.315,"endTime":2466.7850000000003,"body":"I have had no training there."},{"speaker":"Galen Low","startTime":2467.235,"endTime":2470.565,"body":"But for folks listening who"},{"speaker":"Galen Low","startTime":2467.235,"endTime":2470.565,"body":"find this interesting, maybe"},{"speaker":"Galen Low","startTime":2470.565,"endTime":2472.7250000000004,"body":"they're leading projects, but"},{"speaker":"Galen Low","startTime":2470.565,"endTime":2472.7250000000004,"body":"like in a different industry,"},{"speaker":"Galen Low","startTime":2473.085,"endTime":2476.355,"body":"but they want to like actually"},{"speaker":"Galen Low","startTime":2473.085,"endTime":2476.355,"body":"make the shift into healthcare."},{"speaker":"Galen Low","startTime":2476.355,"endTime":2478.485,"body":"Either A, because you know,"},{"speaker":"Galen Low","startTime":2476.355,"endTime":2478.485,"body":"they're mission aligned, or"},{"speaker":"Galen Low","startTime":2478.485,"endTime":2479.445,"body":"B, it just sounds really cool."},{"speaker":"Galen Low","startTime":2479.82,"endTime":2482.4900000000002,"body":"For folks who are like"},{"speaker":"Galen Low","startTime":2479.82,"endTime":2482.4900000000002,"body":"looking to make a pivot into"},{"speaker":"Galen Low","startTime":2482.4900000000002,"endTime":2483.9300000000003,"body":"leading healthcare projects."},{"speaker":"Galen Low","startTime":2484.17,"endTime":2486.9900000000002,"body":"What skills or knowledge"},{"speaker":"Galen Low","startTime":2484.17,"endTime":2486.9900000000002,"body":"should they be seeking out?"},{"speaker":"Galen Low","startTime":2487.38,"endTime":2490.1400000000003,"body":"Do they need to become"},{"speaker":"Galen Low","startTime":2487.38,"endTime":2490.1400000000003,"body":"doctors and nurses?"},{"speaker":"Galen Low","startTime":2491.1000000000004,"endTime":2493.53,"body":"Where should they be"},{"speaker":"Galen Low","startTime":2491.1000000000004,"endTime":2493.53,"body":"focusing their training?"},{"speaker":"Galen Low","startTime":2493.53,"endTime":2495.09,"body":"Because I think the other"},{"speaker":"Galen Low","startTime":2493.53,"endTime":2495.09,"body":"thing you said there in"},{"speaker":"Galen Low","startTime":2495.09,"endTime":2497.61,"body":"there was like, yes, it's"},{"speaker":"Galen Low","startTime":2495.09,"endTime":2497.61,"body":"about getting the right"},{"speaker":"Galen Low","startTime":2497.61,"endTime":2499.02,"body":"training to be successful."},{"speaker":"David Doan","startTime":2499.2900000000004,"endTime":2500.88,"body":"Yeah,"},{"speaker":"David Doan","startTime":2499.2900000000004,"endTime":2500.88,"body":"that's a great question."},{"speaker":"David Doan","startTime":2500.88,"endTime":2505.05,"body":"And for everyone who listens,"},{"speaker":"David Doan","startTime":2500.88,"endTime":2505.05,"body":"the big response or answer"},{"speaker":"David Doan","startTime":2505.05,"endTime":2506.88,"body":"is no, absolutely no."},{"speaker":"David Doan","startTime":2506.88,"endTime":2510.69,"body":"You do not need to be a"},{"speaker":"David Doan","startTime":2506.88,"endTime":2510.69,"body":"clinician of any sort to add"},{"speaker":"David Doan","startTime":2510.69,"endTime":2512.52,"body":"value in any healthcare project."},{"speaker":"David Doan","startTime":2512.88,"endTime":2517.0800000000004,"body":"In fact, I think what is"},{"speaker":"David Doan","startTime":2512.88,"endTime":2517.0800000000004,"body":"really needed is more people"},{"speaker":"David Doan","startTime":2517.2000000000003,"endTime":2520.17,"body":"who have fresh perspectives"},{"speaker":"David Doan","startTime":2517.2000000000003,"endTime":2520.17,"body":"and different industries to"},{"speaker":"David Doan","startTime":2520.17,"endTime":2524.46,"body":"really cross pollinate and be"},{"speaker":"David Doan","startTime":2520.17,"endTime":2524.46,"body":"able to not have healthcare"},{"speaker":"David Doan","startTime":2524.4900000000002,"endTime":2528.4150000000004,"body":"be mystified and be siloed"},{"speaker":"David Doan","startTime":2524.4900000000002,"endTime":2528.4150000000004,"body":"like it has been in the past."},{"speaker":"David Doan","startTime":2529.32,"endTime":2532.9500000000003,"body":"So as far as what skills are"},{"speaker":"David Doan","startTime":2529.32,"endTime":2532.9500000000003,"body":"needed, just merely being a"},{"speaker":"David Doan","startTime":2532.9500000000003,"endTime":2535.8300000000004,"body":"project manager, you already"},{"speaker":"David Doan","startTime":2532.9500000000003,"endTime":2535.8300000000004,"body":"set yourself up for success"},{"speaker":"David Doan","startTime":2535.8300000000004,"endTime":2538.53,"body":"because when you get your"},{"speaker":"David Doan","startTime":2535.8300000000004,"endTime":2538.53,"body":"project management professional,"},{"speaker":"David Doan","startTime":2538.53,"endTime":2542.46,"body":"or PMP certification or the"},{"speaker":"David Doan","startTime":2538.53,"endTime":2542.46,"body":"like, you are actually being"},{"speaker":"David Doan","startTime":2542.7000000000003,"endTime":2545.34,"body":"asked to be able to lead"},{"speaker":"David Doan","startTime":2542.7000000000003,"endTime":2545.34,"body":"project in any industry."},{"speaker":"David Doan","startTime":2545.34,"endTime":2546.09,"body":"So that's a given."},{"speaker":"David Doan","startTime":2546.4150000000004,"endTime":2549.3250000000003,"body":"The second is really about,"},{"speaker":"David Doan","startTime":2546.4150000000004,"endTime":2549.3250000000003,"body":"I really think about when I"},{"speaker":"go back to the PMI","startTime":2549.3250000000003,"endTime":2553.5550000000003,"body":"Next, and"},{"speaker":"go back to the PMI","startTime":2549.3250000000003,"endTime":2553.5550000000003,"body":"the more that I referred to"},{"speaker":"go back to the PMI","startTime":2553.735,"endTime":2557.9350000000004,"body":"earlier is about influence"},{"speaker":"go back to the PMI","startTime":2553.735,"endTime":2557.9350000000004,"body":"people and having effective"},{"speaker":"go back to the PMI","startTime":2557.9350000000004,"endTime":2560.3050000000003,"body":"communications to affect change."},{"speaker":"go back to the PMI","startTime":2560.5750000000003,"endTime":2563.425,"body":"And that requires leadership"},{"speaker":"go back to the PMI","startTime":2560.5750000000003,"endTime":2563.425,"body":"skills and that really"},{"speaker":"go back to the PMI","startTime":2563.425,"endTime":2564.815,"body":"apply to any industry."},{"speaker":"go back to the PMI","startTime":2565.389,"endTime":2569.289,"body":"I think there's an opportunity"},{"speaker":"go back to the PMI","startTime":2565.389,"endTime":2569.289,"body":"for younger cohorts to really"},{"speaker":"go back to the PMI","startTime":2569.59,"endTime":2574.179,"body":"take advantage of the AI and"},{"speaker":"go back to the PMI","startTime":2569.59,"endTime":2574.179,"body":"data literacy and fluency,"},{"speaker":"go back to the PMI","startTime":2574.449,"endTime":2577.539,"body":"because everything we talk"},{"speaker":"go back to the PMI","startTime":2574.449,"endTime":2577.539,"body":"about AI really needs to start"},{"speaker":"go back to the PMI","startTime":2577.539,"endTime":2580.63,"body":"with the foundational data"},{"speaker":"go back to the PMI","startTime":2577.539,"endTime":2580.63,"body":"governance, data normalization,"},{"speaker":"go back to the PMI","startTime":2580.63,"endTime":2583.75,"body":"standardization, data integrity,"},{"speaker":"go back to the PMI","startTime":2580.63,"endTime":2583.75,"body":"you name it, you can just"},{"speaker":"go back to the PMI","startTime":2583.75,"endTime":2584.469,"body":"do a little Google search."},{"speaker":"go back to the PMI","startTime":2584.469,"endTime":2589.674,"body":"So having to passion to learn"},{"speaker":"go back to the PMI","startTime":2584.469,"endTime":2589.674,"body":"more about data and AI or"},{"speaker":"go back to the PMI","startTime":2589.735,"endTime":2593.2140000000004,"body":"this data literacy in general"},{"speaker":"go back to the PMI","startTime":2589.735,"endTime":2593.2140000000004,"body":"is an awesome skillset."},{"speaker":"go back to the PMI","startTime":2593.2140000000004,"endTime":2594.4440000000004,"body":"We need more people like that."},{"speaker":"go back to the PMI","startTime":2594.744,"endTime":2598.764,"body":"And then I think that you might"},{"speaker":"go back to the PMI","startTime":2594.744,"endTime":2598.764,"body":"need to be mindful of certain"},{"speaker":"go back to the PMI","startTime":2598.764,"endTime":2601.704,"body":"industry and healthcare is"},{"speaker":"go back to the PMI","startTime":2598.764,"endTime":2601.704,"body":"one that is everyone knows is"},{"speaker":"go back to the PMI","startTime":2601.735,"endTime":2605.364,"body":"highly regulated, just like the"},{"speaker":"go back to the PMI","startTime":2601.735,"endTime":2605.364,"body":"financial or banking industry"},{"speaker":"go back to the PMI","startTime":2605.634,"endTime":2607.795,"body":"being exposed to learning about."},{"speaker":"go back to the PMI","startTime":2607.795,"endTime":2610.9440000000004,"body":"When I mentioned CMS earlier,"},{"speaker":"go back to the PMI","startTime":2607.795,"endTime":2610.9440000000004,"body":"or the CDC, everyone have"},{"speaker":"go back to the PMI","startTime":2610.9440000000004,"endTime":2614.934,"body":"heard about HIPAA or the"},{"speaker":"go back to the PMI","startTime":2610.9440000000004,"endTime":2614.934,"body":"Federal drug administration."},{"speaker":"go back to the PMI","startTime":2615.259,"endTime":2618.739,"body":"I think get more immersed in"},{"speaker":"go back to the PMI","startTime":2615.259,"endTime":2618.739,"body":"what are some of the regulatory"},{"speaker":"go back to the PMI","startTime":2618.739,"endTime":2622.784,"body":"requirements that has come down"},{"speaker":"go back to the PMI","startTime":2618.739,"endTime":2622.784,"body":"that we all need to be aware of."},{"speaker":"go back to the PMI","startTime":2623.469,"endTime":2625.719,"body":"Even people who are"},{"speaker":"go back to the PMI","startTime":2623.469,"endTime":2625.719,"body":"clinicians are learning"},{"speaker":"go back to the PMI","startTime":2625.719,"endTime":2627.4,"body":"those regs as we speak."},{"speaker":"go back to the PMI","startTime":2627.549,"endTime":2629.679,"body":"So don't feel like just"},{"speaker":"go back to the PMI","startTime":2627.549,"endTime":2629.679,"body":"because you're not a clinician,"},{"speaker":"go back to the PMI","startTime":2629.829,"endTime":2632.23,"body":"we are just interpreting"},{"speaker":"go back to the PMI","startTime":2629.829,"endTime":2632.23,"body":"it as quickly as the next"},{"speaker":"go back to the PMI","startTime":2632.23,"endTime":2635.3190000000004,"body":"person, regardless of our"},{"speaker":"go back to the PMI","startTime":2632.23,"endTime":2635.3190000000004,"body":"clinical background or not."},{"speaker":"go back to the PMI","startTime":2635.619,"endTime":2639.52,"body":"In fact, like CMS-0057,"},{"speaker":"go back to the PMI","startTime":2635.619,"endTime":2639.52,"body":"which is the interoperability"},{"speaker":"go back to the PMI","startTime":2639.52,"endTime":2642.099,"body":"and prior authorization,"},{"speaker":"go back to the PMI","startTime":2639.52,"endTime":2642.099,"body":"reg, the final rule was"},{"speaker":"go back to the PMI","startTime":2642.099,"endTime":2644.98,"body":"published in a lot of it's"},{"speaker":"go back to the PMI","startTime":2642.099,"endTime":2644.98,"body":"technology, like I am trying"},{"speaker":"go back to the PMI","startTime":2644.98,"endTime":2647.889,"body":"to understand the technology"},{"speaker":"go back to the PMI","startTime":2644.98,"endTime":2647.889,"body":"lens of it, and I think."},{"speaker":"go back to the PMI","startTime":2648.2650000000003,"endTime":2651.7450000000003,"body":"Lastly is having some"},{"speaker":"go back to the PMI","startTime":2648.2650000000003,"endTime":2651.7450000000003,"body":"sense of empathy, and that"},{"speaker":"go back to the PMI","startTime":2651.7450000000003,"endTime":2652.94,"body":"shouldn't be hard at all."},{"speaker":"go back to the PMI","startTime":2653.59,"endTime":2655.84,"body":"I think people get into"},{"speaker":"go back to the PMI","startTime":2653.59,"endTime":2655.84,"body":"healthcare is because you"},{"speaker":"go back to the PMI","startTime":2655.84,"endTime":2659.289,"body":"might have a personal story"},{"speaker":"go back to the PMI","startTime":2655.84,"endTime":2659.289,"body":"or you have a loved ones,"},{"speaker":"go back to the PMI","startTime":2659.289,"endTime":2662.23,"body":"whether that's your brother,"},{"speaker":"go back to the PMI","startTime":2659.289,"endTime":2662.23,"body":"your sister, your grandparents"},{"speaker":"go back to the PMI","startTime":2662.5,"endTime":2665.199,"body":"that have gone through what I"},{"speaker":"go back to the PMI","startTime":2662.5,"endTime":2665.199,"body":"call the care journey and you"},{"speaker":"go back to the PMI","startTime":2665.199,"endTime":2667.27,"body":"didn't feel like it was ideal."},{"speaker":"go back to the PMI","startTime":2667.539,"endTime":2670.27,"body":"That is what drives you,"},{"speaker":"go back to the PMI","startTime":2667.539,"endTime":2670.27,"body":"and that's the intrinsic"},{"speaker":"go back to the PMI","startTime":2670.27,"endTime":2673.36,"body":"motivation that feed the"},{"speaker":"go back to the PMI","startTime":2670.27,"endTime":2673.36,"body":"purpose, and that is the"},{"speaker":"go back to the PMI","startTime":2673.36,"endTime":2675.009,"body":"passion that comes through."},{"speaker":"go back to the PMI","startTime":2675.219,"endTime":2676.719,"body":"When you work with any project."},{"speaker":"go back to the PMI","startTime":2676.75,"endTime":2679.9,"body":"Imagine that gets translated"},{"speaker":"go back to the PMI","startTime":2676.75,"endTime":2679.9,"body":"into project that you are"},{"speaker":"go back to the PMI","startTime":2679.9,"endTime":2681.309,"body":"leading in healthcare."},{"speaker":"go back to the PMI","startTime":2681.864,"endTime":2684.715,"body":"It'll become evident that"},{"speaker":"go back to the PMI","startTime":2681.864,"endTime":2684.715,"body":"you listen for nuances"},{"speaker":"go back to the PMI","startTime":2684.715,"endTime":2687.324,"body":"and you care about who's"},{"speaker":"go back to the PMI","startTime":2684.715,"endTime":2687.324,"body":"actually delivering the care."},{"speaker":"go back to the PMI","startTime":2687.594,"endTime":2690.744,"body":"So what I think is empathy"},{"speaker":"go back to the PMI","startTime":2687.594,"endTime":2690.744,"body":"sometimes helps as well,"},{"speaker":"go back to the PMI","startTime":2690.744,"endTime":2692.724,"body":"and it has nothing to do"},{"speaker":"go back to the PMI","startTime":2690.744,"endTime":2692.724,"body":"with being a clinician."},{"speaker":"go back to the PMI","startTime":2692.934,"endTime":2696.264,"body":"It helps you to be curious"},{"speaker":"go back to the PMI","startTime":2692.934,"endTime":2696.264,"body":"with a sense of humility"},{"speaker":"go back to the PMI","startTime":2696.474,"endTime":2699.145,"body":"and the ability to translate"},{"speaker":"go back to the PMI","startTime":2696.474,"endTime":2699.145,"body":"and make connections from a"},{"speaker":"go back to the PMI","startTime":2699.145,"endTime":2703.134,"body":"technologist, data science to"},{"speaker":"go back to the PMI","startTime":2699.145,"endTime":2703.134,"body":"an infrastructure person, to"},{"speaker":"go back to the PMI","startTime":2703.134,"endTime":2706.045,"body":"a QA person, and ultimately"},{"speaker":"go back to the PMI","startTime":2703.134,"endTime":2706.045,"body":"the various clinicians."},{"speaker":"go back to the PMI","startTime":2706.4950000000003,"endTime":2710.635,"body":"So, no, you do not, and we"},{"speaker":"go back to the PMI","startTime":2706.4950000000003,"endTime":2710.635,"body":"welcome speaking on behalf of"},{"speaker":"go back to the PMI","startTime":2710.635,"endTime":2711.7450000000003,"body":"my other colleagues to have."},{"speaker":"go back to the PMI","startTime":2712.3300000000004,"endTime":2715.7200000000003,"body":"People who are engineer, you"},{"speaker":"go back to the PMI","startTime":2712.3300000000004,"endTime":2715.7200000000003,"body":"know, engineers and financial"},{"speaker":"go back to the PMI","startTime":2715.7200000000003,"endTime":2720.28,"body":"people to really do a lot of"},{"speaker":"go back to the PMI","startTime":2715.7200000000003,"endTime":2720.28,"body":"what I call the QA to help"},{"speaker":"go back to the PMI","startTime":2720.28,"endTime":2723.9100000000003,"body":"us to make sure that we are"},{"speaker":"go back to the PMI","startTime":2720.28,"endTime":2723.9100000000003,"body":"leveraging the diversity of"},{"speaker":"go back to the PMI","startTime":2723.9100000000003,"endTime":2725.53,"body":"thoughts, but also skills."},{"speaker":"Galen Low","startTime":2725.92,"endTime":2726.46,"body":"I love that."},{"speaker":"Galen Low","startTime":2726.46,"endTime":2729.835,"body":"I also love that it's like"},{"speaker":"Galen Low","startTime":2726.46,"endTime":2729.835,"body":"in finding that empathy,"},{"speaker":"Galen Low","startTime":2730.105,"endTime":2734.005,"body":"almost everyone has a"},{"speaker":"Galen Low","startTime":2730.105,"endTime":2734.005,"body":"story of going through some"},{"speaker":"Galen Low","startTime":2734.005,"endTime":2736.735,"body":"sort of healthcare journey"},{"speaker":"Galen Low","startTime":2734.005,"endTime":2736.735,"body":"themselves or their loved"},{"speaker":"Galen Low","startTime":2736.735,"endTime":2738.174,"body":"ones, or someone they know."},{"speaker":"Galen Low","startTime":2738.474,"endTime":2741.145,"body":"And then isn't it so human"},{"speaker":"Galen Low","startTime":2738.474,"endTime":2741.145,"body":"to be like, and this part"},{"speaker":"Galen Low","startTime":2741.145,"endTime":2743.994,"body":"of it could have been better"},{"speaker":"Galen Low","startTime":2741.145,"endTime":2743.994,"body":"and anchoring around that"},{"speaker":"Galen Low","startTime":2744.114,"endTime":2746.395,"body":"to drive your curiosity"},{"speaker":"Galen Low","startTime":2744.114,"endTime":2746.395,"body":"to be like, you know what?"},{"speaker":"Galen Low","startTime":2746.634,"endTime":2748.465,"body":"And you know, I know some"},{"speaker":"Galen Low","startTime":2746.634,"endTime":2748.465,"body":"people in my life, you know,"},{"speaker":"Galen Low","startTime":2748.465,"endTime":2751.315,"body":"who are very inspiring,"},{"speaker":"Galen Low","startTime":2748.465,"endTime":2751.315,"body":"who were impacted in some"},{"speaker":"Galen Low","startTime":2751.315,"endTime":2754.344,"body":"way by some kind of health"},{"speaker":"Galen Low","startTime":2751.315,"endTime":2754.344,"body":"event or health crisis."},{"speaker":"Galen Low","startTime":2754.619,"endTime":2757.59,"body":"And have taken up the"},{"speaker":"Galen Low","startTime":2754.619,"endTime":2757.59,"body":"mantle to learn, right?"},{"speaker":"Galen Low","startTime":2757.59,"endTime":2759.21,"body":"To be like, okay, well"},{"speaker":"Galen Low","startTime":2757.59,"endTime":2759.21,"body":"I need to learn as much"},{"speaker":"Galen Low","startTime":2759.21,"endTime":2760.11,"body":"about this as I can."},{"speaker":"Galen Low","startTime":2760.4100000000003,"endTime":2763.8900000000003,"body":"Even if that means me reading"},{"speaker":"Galen Low","startTime":2760.4100000000003,"endTime":2763.8900000000003,"body":"medical journals that I only"},{"speaker":"Galen Low","startTime":2763.8900000000003,"endTime":2767.01,"body":"kind of understand and just"},{"speaker":"Galen Low","startTime":2763.8900000000003,"endTime":2767.01,"body":"like using the tools available"},{"speaker":"Galen Low","startTime":2767.01,"endTime":2768.69,"body":"to me to get smart about this."},{"speaker":"Galen Low","startTime":2769.05,"endTime":2771.7200000000003,"body":"And the same could be true"},{"speaker":"Galen Low","startTime":2769.05,"endTime":2771.7200000000003,"body":"pivoting into healthcare."},{"speaker":"Galen Low","startTime":2772.514,"endTime":2775.275,"body":"It's not like these answers"},{"speaker":"Galen Low","startTime":2772.514,"endTime":2775.275,"body":"are inscribed on some scroll"},{"speaker":"Galen Low","startTime":2775.275,"endTime":2777.974,"body":"that's hidden in a temple"},{"speaker":"Galen Low","startTime":2775.275,"endTime":2777.974,"body":"far away you can get at it."},{"speaker":"Galen Low","startTime":2777.974,"endTime":2780.3450000000003,"body":"The HIPAA stuff, it's like,"},{"speaker":"Galen Low","startTime":2777.974,"endTime":2780.3450000000003,"body":"sure, it's gonna be dense,"},{"speaker":"Galen Low","startTime":2780.3450000000003,"endTime":2781.635,"body":"it's gonna be a challenge,"},{"speaker":"Galen Low","startTime":2780.3450000000003,"endTime":2781.635,"body":"but it's out there."},{"speaker":"Galen Low","startTime":2781.635,"endTime":2783.764,"body":"And if you're committed to it,"},{"speaker":"Galen Low","startTime":2781.635,"endTime":2783.764,"body":"then you know you're learning."},{"speaker":"Galen Low","startTime":2783.764,"endTime":2784.184,"body":"And guess what?"},{"speaker":"Galen Low","startTime":2784.184,"endTime":2785.295,"body":"Everyone else is learning too."},{"speaker":"Galen Low","startTime":2785.295,"endTime":2787.3050000000003,"body":"You're not necessarily"},{"speaker":"Galen Low","startTime":2785.295,"endTime":2787.3050000000003,"body":"that far behind."},{"speaker":"Galen Low","startTime":2787.75,"endTime":2790.1490000000003,"body":"It's those perspectives and"},{"speaker":"Galen Low","startTime":2787.75,"endTime":2790.1490000000003,"body":"that empathy that really"},{"speaker":"Galen Low","startTime":2790.1490000000003,"endTime":2791.079,"body":"kind of drives it through."},{"speaker":"David Doan","startTime":2791.349,"endTime":2792.849,"body":"Well,"},{"speaker":"David Doan","startTime":2791.349,"endTime":2792.849,"body":"summarized Galen."},{"speaker":"Galen Low","startTime":2793.059,"endTime":2794.77,"body":"Well, well said"},{"speaker":"Galen Low","startTime":2793.059,"endTime":2794.77,"body":"for in the first place."},{"speaker":"Galen Low","startTime":2795.6690000000003,"endTime":2797.23,"body":"This has been a lot of fun."},{"speaker":"Galen Low","startTime":2797.409,"endTime":2799.029,"body":"I know we could go on for days."},{"speaker":"Galen Low","startTime":2799.329,"endTime":2800.71,"body":"I'd love to have you"},{"speaker":"Galen Low","startTime":2799.329,"endTime":2800.71,"body":"back to talk about"},{"speaker":"Galen Low","startTime":2800.829,"endTime":2802.719,"body":"measurable health outcomes."},{"speaker":"Galen Low","startTime":2803.0600000000004,"endTime":2807.8,"body":"But maybe to wrap it up,"},{"speaker":"Galen Low","startTime":2803.0600000000004,"endTime":2807.8,"body":"just for fun, do you have a"},{"speaker":"Galen Low","startTime":2807.8,"endTime":2808.7900000000004,"body":"question you wanna ask me?"},{"speaker":"David Doan","startTime":2809.03,"endTime":2809.8700000000003,"body":"Oh my gosh."},{"speaker":"David Doan","startTime":2810.05,"endTime":2813.26,"body":"I was waiting for this"},{"speaker":"David Doan","startTime":2810.05,"endTime":2813.26,"body":"opportunity 'cause I"},{"speaker":"David Doan","startTime":2813.26,"endTime":2814.73,"body":"wanna learn from you too."},{"speaker":"David Doan","startTime":2815.03,"endTime":2818.3900000000003,"body":"I would say that for someone"},{"speaker":"David Doan","startTime":2815.03,"endTime":2818.3900000000003,"body":"who knows project management"},{"speaker":"David Doan","startTime":2818.3900000000003,"endTime":2822.1850000000004,"body":"well and interact and learn from"},{"speaker":"David Doan","startTime":2818.3900000000003,"endTime":2822.1850000000004,"body":"other project leaders week after"},{"speaker":"David Doan","startTime":2822.1850000000004,"endTime":2823.585,"body":"week in different industries."},{"speaker":"David Doan","startTime":2824.2900000000004,"endTime":2828.51,"body":"I would say what would be kind"},{"speaker":"David Doan","startTime":2824.2900000000004,"endTime":2828.51,"body":"of the big trend out there or"},{"speaker":"David Doan","startTime":2828.51,"endTime":2832.02,"body":"the shift in mindset of thinking"},{"speaker":"David Doan","startTime":2828.51,"endTime":2832.02,"body":"when you're seeing like digital"},{"speaker":"David Doan","startTime":2832.02,"endTime":2837.8250000000003,"body":"projects outside of healthcare,"},{"speaker":"David Doan","startTime":2832.02,"endTime":2837.8250000000003,"body":"what can be taken from someone"},{"speaker":"David Doan","startTime":2837.8250000000003,"endTime":2841.005,"body":"who is so deeply immersed in"},{"speaker":"David Doan","startTime":2837.8250000000003,"endTime":2841.005,"body":"healthcare that it's almost"},{"speaker":"David Doan","startTime":2841.005,"endTime":2845.5350000000003,"body":"like project management lesson"},{"speaker":"David Doan","startTime":2841.005,"endTime":2845.5350000000003,"body":"for healthcare practitioner to"},{"speaker":"David Doan","startTime":2845.5350000000003,"endTime":2847.5150000000003,"body":"learn from other industries."},{"speaker":"Galen Low","startTime":2847.7850000000003,"endTime":2849.855,"body":"I mean, I think"},{"speaker":"Galen Low","startTime":2847.7850000000003,"endTime":2849.855,"body":"it probably happens more in"},{"speaker":"Galen Low","startTime":2849.855,"endTime":2853.065,"body":"healthcare than I assume,"},{"speaker":"Galen Low","startTime":2849.855,"endTime":2853.065,"body":"but I would say like this"},{"speaker":"Galen Low","startTime":2853.065,"endTime":2855.135,"body":"sort of cross training,"},{"speaker":"Galen Low","startTime":2853.065,"endTime":2855.135,"body":"cross pollination between"},{"speaker":"Galen Low","startTime":2855.135,"endTime":2858.01,"body":"strange roles that don't"},{"speaker":"Galen Low","startTime":2855.135,"endTime":2858.01,"body":"necessarily talk to one another."},{"speaker":"Galen Low","startTime":2858.195,"endTime":2859.4550000000004,"body":"So let me kind of"},{"speaker":"Galen Low","startTime":2858.195,"endTime":2859.4550000000004,"body":"zoom out from there."},{"speaker":"Galen Low","startTime":2859.75,"endTime":2862.09,"body":"What we're finding sometimes in"},{"speaker":"Galen Low","startTime":2859.75,"endTime":2862.09,"body":"a good way and sometimes in a"},{"speaker":"Galen Low","startTime":2862.09,"endTime":2865.75,"body":"bad way, but digital teams are"},{"speaker":"Galen Low","startTime":2862.09,"endTime":2865.75,"body":"expected to do more with less."},{"speaker":"Galen Low","startTime":2865.989,"endTime":2867.759,"body":"Maybe that's true across"},{"speaker":"Galen Low","startTime":2865.989,"endTime":2867.759,"body":"the board, but in other"},{"speaker":"Galen Low","startTime":2867.759,"endTime":2870.34,"body":"words, we see a lot of"},{"speaker":"Galen Low","startTime":2867.759,"endTime":2870.34,"body":"like role hybridization."},{"speaker":"Galen Low","startTime":2870.369,"endTime":2872.05,"body":"You know, you're responsible"},{"speaker":"Galen Low","startTime":2870.369,"endTime":2872.05,"body":"for this and this."},{"speaker":"Galen Low","startTime":2872.05,"endTime":2874.059,"body":"You're a business analyst and"},{"speaker":"Galen Low","startTime":2872.05,"endTime":2874.059,"body":"you're a project manager, or"},{"speaker":"Galen Low","startTime":2874.059,"endTime":2876.039,"body":"you're an account manager and"},{"speaker":"Galen Low","startTime":2874.059,"endTime":2876.039,"body":"you're in business development."},{"speaker":"Galen Low","startTime":2876.369,"endTime":2878.05,"body":"And so there's is sort"},{"speaker":"Galen Low","startTime":2876.369,"endTime":2878.05,"body":"of like collapsing."},{"speaker":"Galen Low","startTime":2878.079,"endTime":2879.849,"body":"And then the other thing"},{"speaker":"Galen Low","startTime":2878.079,"endTime":2879.849,"body":"we're seeing is that we're"},{"speaker":"Galen Low","startTime":2879.849,"endTime":2881.554,"body":"at like different roles are"},{"speaker":"Galen Low","startTime":2879.849,"endTime":2881.554,"body":"coming into the mix because."},{"speaker":"Galen Low","startTime":2882.2450000000003,"endTime":2885.065,"body":"This is, I'm dating back"},{"speaker":"Galen Low","startTime":2882.2450000000003,"endTime":2885.065,"body":"of ways, but on a project"},{"speaker":"Galen Low","startTime":2885.065,"endTime":2887.2250000000004,"body":"I was working on a while"},{"speaker":"Galen Low","startTime":2885.065,"endTime":2887.2250000000004,"body":"back, we were working with"},{"speaker":"Galen Low","startTime":2887.2250000000004,"endTime":2888.7850000000003,"body":"someone who was a linguist."},{"speaker":"Galen Low","startTime":2888.815,"endTime":2891.695,"body":"'cause we were doing natural"},{"speaker":"Galen Low","startTime":2888.815,"endTime":2891.695,"body":"language processing on customer"},{"speaker":"Galen Low","startTime":2891.695,"endTime":2893.105,"body":"data and customer feedback."},{"speaker":"Galen Low","startTime":2893.434,"endTime":2896.7650000000003,"body":"And it was just like these"},{"speaker":"Galen Low","startTime":2893.434,"endTime":2896.7650000000003,"body":"collisions of people who"},{"speaker":"Galen Low","startTime":2896.7650000000003,"endTime":2897.5150000000003,"body":"know different things."},{"speaker":"Galen Low","startTime":2898.184,"endTime":2900.315,"body":"And they don't look like"},{"speaker":"Galen Low","startTime":2898.184,"endTime":2900.315,"body":"they should fit together."},{"speaker":"Galen Low","startTime":2900.554,"endTime":2902.625,"body":"But if everyone can kind"},{"speaker":"Galen Low","startTime":2900.554,"endTime":2902.625,"body":"of start seeing from their"},{"speaker":"Galen Low","startTime":2902.625,"endTime":2904.605,"body":"perspective and learning"},{"speaker":"Galen Low","startTime":2902.625,"endTime":2904.605,"body":"from one another, then"},{"speaker":"Galen Low","startTime":2904.934,"endTime":2908.114,"body":"it can like diversify the"},{"speaker":"Galen Low","startTime":2904.934,"endTime":2908.114,"body":"way we think of a team."},{"speaker":"Galen Low","startTime":2908.414,"endTime":2911.324,"body":"And like, I think that in"},{"speaker":"Galen Low","startTime":2908.414,"endTime":2911.324,"body":"any industry we get fixated"},{"speaker":"Galen Low","startTime":2911.324,"endTime":2914.204,"body":"on like, what people do"},{"speaker":"Galen Low","startTime":2911.324,"endTime":2914.204,"body":"we need to do X or Y."},{"speaker":"Galen Low","startTime":2914.204,"endTime":2916.875,"body":"And we're like, oh yeah, A, B,"},{"speaker":"Galen Low","startTime":2914.204,"endTime":2916.875,"body":"C. It's like always this team."},{"speaker":"Galen Low","startTime":2917.3700000000003,"endTime":2919.26,"body":"We can actually switch it"},{"speaker":"Galen Low","startTime":2917.3700000000003,"endTime":2919.26,"body":"up a lot more to get some of"},{"speaker":"Galen Low","startTime":2919.26,"endTime":2920.28,"body":"these different perspectives."},{"speaker":"Galen Low","startTime":2920.28,"endTime":2922.6800000000003,"body":"We can intentionally"},{"speaker":"Galen Low","startTime":2920.28,"endTime":2922.6800000000003,"body":"learn from one another."},{"speaker":"Galen Low","startTime":2922.98,"endTime":2925.4700000000003,"body":"And then I think along the"},{"speaker":"Galen Low","startTime":2922.98,"endTime":2925.4700000000003,"body":"way, for better or for worse,"},{"speaker":"Galen Low","startTime":2925.6800000000003,"endTime":2927.9,"body":"I think we'll be able to"},{"speaker":"Galen Low","startTime":2925.6800000000003,"endTime":2927.9,"body":"do more than just one job."},{"speaker":"Galen Low","startTime":2928.26,"endTime":2931.0800000000004,"body":"And that might be an asset"},{"speaker":"Galen Low","startTime":2928.26,"endTime":2931.0800000000004,"body":"actually in like the age of"},{"speaker":"Galen Low","startTime":2931.0800000000004,"endTime":2933.69,"body":"AI remains to be seen though,"},{"speaker":"Galen Low","startTime":2931.0800000000004,"endTime":2933.69,"body":"because right now it looks"},{"speaker":"Galen Low","startTime":2933.69,"endTime":2936.9,"body":"like cost cutting and lean"},{"speaker":"Galen Low","startTime":2933.69,"endTime":2936.9,"body":"budgets and employers trying"},{"speaker":"Galen Low","startTime":2936.9,"endTime":2938.13,"body":"to get more from their talents."},{"speaker":"Galen Low","startTime":2938.48,"endTime":2940.88,"body":"I think there's an optimistic"},{"speaker":"Galen Low","startTime":2938.48,"endTime":2940.88,"body":"upside as well from all of this,"},{"speaker":"Galen Low","startTime":2940.88,"endTime":2943.9700000000003,"body":"which is I think it does sort"},{"speaker":"Galen Low","startTime":2940.88,"endTime":2943.9700000000003,"body":"of level us up and get us used"},{"speaker":"Galen Low","startTime":2943.9700000000003,"endTime":2946.67,"body":"to working with different people"},{"speaker":"Galen Low","startTime":2943.9700000000003,"endTime":2946.67,"body":"and getting us thinking about"},{"speaker":"Galen Low","startTime":2946.67,"endTime":2947.9300000000003,"body":"things a little bit differently."},{"speaker":"David Doan","startTime":2948.2000000000003,"endTime":2950.599,"body":"That was very"},{"speaker":"David Doan","startTime":2948.2000000000003,"endTime":2950.599,"body":"useful, Galen, really."},{"speaker":"David Doan","startTime":2950.9300000000003,"endTime":2953.2400000000002,"body":"You know, I'm on top of"},{"speaker":"David Doan","startTime":2950.9300000000003,"endTime":2953.2400000000002,"body":"it, so I need to make sure"},{"speaker":"David Doan","startTime":2953.2400000000002,"endTime":2957.98,"body":"I remember what you share"},{"speaker":"David Doan","startTime":2953.2400000000002,"endTime":2957.98,"body":"because healthcare can benefit"},{"speaker":"David Doan","startTime":2957.98,"endTime":2959.9,"body":"from implementing just that."},{"speaker":"David Doan","startTime":2960.264,"endTime":2960.425,"body":"Absolutely."},{"speaker":"David Doan","startTime":2961.05,"endTime":2961.9500000000003,"body":"I know we talk a lot."},{"speaker":"David Doan","startTime":2961.9500000000003,"endTime":2964.44,"body":"I hope that some of this"},{"speaker":"David Doan","startTime":2961.9500000000003,"endTime":2964.44,"body":"answers start with your"},{"speaker":"David Doan","startTime":2964.44,"endTime":2966.42,"body":"curiosity and others as well."},{"speaker":"Galen Low","startTime":2966.42,"endTime":2966.9,"body":"Oh, absolutely."},{"speaker":"David Doan","startTime":2966.9900000000002,"endTime":2969.75,"body":"But it is been"},{"speaker":"David Doan","startTime":2966.9900000000002,"endTime":2969.75,"body":"a delightful just to just"},{"speaker":"David Doan","startTime":2969.75,"endTime":2973.65,"body":"share, you know, bouncing back"},{"speaker":"David Doan","startTime":2969.75,"endTime":2973.65,"body":"questions and answer responses."},{"speaker":"David Doan","startTime":2973.65,"endTime":2974.8500000000004,"body":"So I learned quite a bit."},{"speaker":"Galen Low","startTime":2975.0600000000004,"endTime":2975.75,"body":"Ditto here."},{"speaker":"Galen Low","startTime":2976.05,"endTime":2977.52,"body":"This has been a really"},{"speaker":"Galen Low","startTime":2976.05,"endTime":2977.52,"body":"great conversation."},{"speaker":"Galen Low","startTime":2977.52,"endTime":2978.8100000000004,"body":"Thank you again for your time."},{"speaker":"Galen Low","startTime":2979.02,"endTime":2981.0150000000003,"body":"Just for folks who are"},{"speaker":"Galen Low","startTime":2979.02,"endTime":2981.0150000000003,"body":"listening, where can"},{"speaker":"Galen Low","startTime":2981.0150000000003,"endTime":2982.855,"body":"people learn more about"},{"speaker":"Galen Low","startTime":2981.0150000000003,"endTime":2982.855,"body":"you and what you do?"},{"speaker":"David Doan","startTime":2983.395,"endTime":2985.585,"body":"I'm relatively"},{"speaker":"David Doan","startTime":2983.395,"endTime":2985.585,"body":"active on LinkedIn, so"},{"speaker":"David Doan","startTime":2985.585,"endTime":2987.835,"body":"I really invite people"},{"speaker":"David Doan","startTime":2985.585,"endTime":2987.835,"body":"to connect with me."},{"speaker":"David Doan","startTime":2987.835,"endTime":2990.174,"body":"And, you know, for the"},{"speaker":"David Doan","startTime":2987.835,"endTime":2990.174,"body":"last month or so I've been"},{"speaker":"David Doan","startTime":2990.174,"endTime":2993.025,"body":"inspired to write my LinkedIn"},{"speaker":"David Doan","startTime":2990.174,"endTime":2993.025,"body":"blog, so by the time this"},{"speaker":"David Doan","startTime":2993.025,"endTime":2996.145,"body":"even gets published, I"},{"speaker":"David Doan","startTime":2993.025,"endTime":2996.145,"body":"will likely have a blog."},{"speaker":"David Doan","startTime":2996.174,"endTime":2999.114,"body":"And my blog is really around"},{"speaker":"David Doan","startTime":2996.174,"endTime":2999.114,"body":"a handful of topics that I'm"},{"speaker":"David Doan","startTime":2999.114,"endTime":3002.52,"body":"very passionate about to show"},{"speaker":"David Doan","startTime":2999.114,"endTime":3002.52,"body":"kind of my multidimensional,"},{"speaker":"David Doan","startTime":3002.73,"endTime":3003.9,"body":"kind of authentic self."},{"speaker":"David Doan","startTime":3004.139,"endTime":3006.9,"body":"It's not just about healthcare"},{"speaker":"David Doan","startTime":3004.139,"endTime":3006.9,"body":"and technology, which I'm"},{"speaker":"David Doan","startTime":3006.9,"endTime":3008.1600000000003,"body":"deeply passionate about."},{"speaker":"David Doan","startTime":3008.4,"endTime":3012.03,"body":"It has taken me so many years"},{"speaker":"David Doan","startTime":3008.4,"endTime":3012.03,"body":"of making sure that technology"},{"speaker":"David Doan","startTime":3012.03,"endTime":3015.1800000000003,"body":"should enable, you know,"},{"speaker":"David Doan","startTime":3012.03,"endTime":3015.1800000000003,"body":"what the business user need."},{"speaker":"David Doan","startTime":3015.4500000000003,"endTime":3019.079,"body":"Like the strategy should not"},{"speaker":"David Doan","startTime":3015.4500000000003,"endTime":3019.079,"body":"be driven by technology only."},{"speaker":"David Doan","startTime":3019.289,"endTime":3020.9100000000003,"body":"It should be driven"},{"speaker":"David Doan","startTime":3019.289,"endTime":3020.9100000000003,"body":"by the business and"},{"speaker":"David Doan","startTime":3021.059,"endTime":3021.84,"body":"the clinical leaders."},{"speaker":"David Doan","startTime":3022.235,"endTime":3023.974,"body":"The other thing I'm passionate"},{"speaker":"David Doan","startTime":3022.235,"endTime":3023.974,"body":"about is I mentioned"},{"speaker":"David Doan","startTime":3023.974,"endTime":3024.875,"body":"health equity a lot."},{"speaker":"David Doan","startTime":3024.875,"endTime":3028.804,"body":"It's not just because it's one"},{"speaker":"David Doan","startTime":3024.875,"endTime":3028.804,"body":"of the five quintuple aims is"},{"speaker":"David Doan","startTime":3029.134,"endTime":3031.295,"body":"obviously I'm an Asian person."},{"speaker":"David Doan","startTime":3031.295,"endTime":3034.235,"body":"You know, I'm not just an"},{"speaker":"David Doan","startTime":3031.295,"endTime":3034.235,"body":"Asian leader or anything like"},{"speaker":"David Doan","startTime":3034.235,"endTime":3037.715,"body":"that, is I have my own personal"},{"speaker":"David Doan","startTime":3034.235,"endTime":3037.715,"body":"experience with health and"},{"speaker":"David Doan","startTime":3037.715,"endTime":3041.134,"body":"I truly see it with my mom"},{"speaker":"David Doan","startTime":3037.715,"endTime":3041.134,"body":"and my grandparents as far as"},{"speaker":"David Doan","startTime":3041.134,"endTime":3042.335,"body":"how their care journeys is."},{"speaker":"David Doan","startTime":3042.335,"endTime":3044.914,"body":"So I think the discussion"},{"speaker":"David Doan","startTime":3042.335,"endTime":3044.914,"body":"and the opportunities now,"},{"speaker":"David Doan","startTime":3044.914,"endTime":3047.344,"body":"health equity is important"},{"speaker":"David Doan","startTime":3044.914,"endTime":3047.344,"body":"for me to highlight."},{"speaker":"David Doan","startTime":3048.139,"endTime":3051.44,"body":"You know that I'm a passionate"},{"speaker":"David Doan","startTime":3048.139,"endTime":3051.44,"body":"advocate for project"},{"speaker":"David Doan","startTime":3051.44,"endTime":3052.55,"body":"management in general."},{"speaker":"David Doan","startTime":3052.579,"endTime":3056.27,"body":"That's why I definitely have"},{"speaker":"David Doan","startTime":3052.579,"endTime":3056.27,"body":"volunteered for many years."},{"speaker":"David Doan","startTime":3056.27,"endTime":3060.2000000000003,"body":"But how do we bring the project"},{"speaker":"David Doan","startTime":3056.27,"endTime":3060.2000000000003,"body":"management lens to everything?"},{"speaker":"David Doan","startTime":3060.559,"endTime":3065.119,"body":"But it is more strategic project"},{"speaker":"David Doan","startTime":3060.559,"endTime":3065.119,"body":"management and my nonprofit,"},{"speaker":"David Doan","startTime":3065.3,"endTime":3070.05,"body":"it is a lot of synergies where"},{"speaker":"David Doan","startTime":3065.3,"endTime":3070.05,"body":"I think there's about giving"},{"speaker":"David Doan","startTime":3070.05,"endTime":3071.789,"body":"back and putting it forward."},{"speaker":"David Doan","startTime":3071.789,"endTime":3074.28,"body":"It is not just bringing"},{"speaker":"David Doan","startTime":3071.789,"endTime":3074.28,"body":"a team along, but how do"},{"speaker":"David Doan","startTime":3074.28,"endTime":3075.7200000000003,"body":"you see the community?"},{"speaker":"David Doan","startTime":3075.7200000000003,"endTime":3078.809,"body":"And the community can be defined"},{"speaker":"David Doan","startTime":3075.7200000000003,"endTime":3078.809,"body":"as your local city or county,"},{"speaker":"David Doan","startTime":3078.809,"endTime":3082.02,"body":"but sometime our community"},{"speaker":"David Doan","startTime":3078.809,"endTime":3082.02,"body":"is global in some ways."},{"speaker":"David Doan","startTime":3082.02,"endTime":3084.36,"body":"So I think all these"},{"speaker":"David Doan","startTime":3082.02,"endTime":3084.36,"body":"are topics that I invite"},{"speaker":"David Doan","startTime":3084.36,"endTime":3087.27,"body":"people to come read more"},{"speaker":"David Doan","startTime":3084.36,"endTime":3087.27,"body":"about on my LinkedIn blog."},{"speaker":"Galen Low","startTime":3087.57,"endTime":3088.2000000000003,"body":"That's super cool."},{"speaker":"Galen Low","startTime":3088.2000000000003,"endTime":3090.63,"body":"I like that the blog is where"},{"speaker":"Galen Low","startTime":3088.2000000000003,"endTime":3090.63,"body":"it kind of all comes together."},{"speaker":"Galen Low","startTime":3091.355,"endTime":3093.184,"body":"I'm super interested to tune in."},{"speaker":"Galen Low","startTime":3093.425,"endTime":3095.8250000000003,"body":"I will include links to"},{"speaker":"Galen Low","startTime":3093.425,"endTime":3095.8250000000003,"body":"your LinkedIn and your"},{"speaker":"Galen Low","startTime":3095.8250000000003,"endTime":3097.445,"body":"blog when this goes live."},{"speaker":"Galen Low","startTime":3097.835,"endTime":3098.945,"body":"I'm super excited."},{"speaker":"Galen Low","startTime":3099.0350000000003,"endTime":3099.8450000000003,"body":"David, thank you again."},{"speaker":"David Doan","startTime":3099.994,"endTime":3100.775,"body":"My pleasure."},{"speaker":"David Doan","startTime":3100.775,"endTime":3102.815,"body":"Thanks so much, Galen"},{"speaker":"David Doan","startTime":3100.775,"endTime":3102.815,"body":"for the conversation."},{"speaker":"Galen Low","startTime":3103.895,"endTime":3105.605,"body":"That's it for"},{"speaker":"Galen Low","startTime":3103.895,"endTime":3105.605,"body":"today's episode of The Digital"},{"speaker":"Galen Low","startTime":3105.605,"endTime":3106.895,"body":"Project Manager podcast."},{"speaker":"Galen Low","startTime":3107.135,"endTime":3108.934,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3107.135,"endTime":3108.934,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3108.934,"endTime":3110.405,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3108.934,"endTime":3110.405,"body":"you're listening."},{"speaker":"Galen Low","startTime":3110.525,"endTime":3113.224,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":3110.525,"endTime":3113.224,"body":"tactical insights, case studies"},{"speaker":"Galen Low","startTime":3113.224,"endTime":3116.925,"body":"and playbooks, head on over to"},{"speaker":"Galen Low","startTime":3113.224,"endTime":3116.925,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3116.945,"endTime":3118.744,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3116.945,"endTime":3118.744,"body":"thanks for listening."}]}