{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.61,"endTime":24.380000000000003,"body":"Is it worth"},{"speaker":"Galen Low","startTime":22.61,"endTime":24.380000000000003,"body":"the effort to try to"},{"speaker":"Galen Low","startTime":24.380000000000003,"endTime":28.01,"body":"break down silos and align"},{"speaker":"Galen Low","startTime":24.380000000000003,"endTime":28.01,"body":"attitudes around AI within"},{"speaker":"Galen Low","startTime":28.01,"endTime":29.450000000000003,"body":"a massive organization?"},{"speaker":"Galen Low","startTime":29.6,"endTime":30.68,"body":"Is it even possible?"},{"speaker":"Deborah Ketai","startTime":30.8,"endTime":33.02,"body":"If they skip"},{"speaker":"Deborah Ketai","startTime":30.8,"endTime":33.02,"body":"the step, they're going to"},{"speaker":"Deborah Ketai","startTime":33.02,"endTime":38.33,"body":"incur a lot of debt, technical"},{"speaker":"Deborah Ketai","startTime":33.02,"endTime":38.33,"body":"debt, knowledge debt that is"},{"speaker":"Deborah Ketai","startTime":38.33,"endTime":42.230000000000004,"body":"gonna make future projects more"},{"speaker":"Deborah Ketai","startTime":38.33,"endTime":42.230000000000004,"body":"expensive and more difficult?"},{"speaker":"Galen Low","startTime":42.5,"endTime":44.45,"body":"You had called out"},{"speaker":"Galen Low","startTime":42.5,"endTime":44.45,"body":"that it wasn't just generative"},{"speaker":"Galen Low","startTime":44.45,"endTime":47.644999999999996,"body":"AI, in fact, this is more"},{"speaker":"Galen Low","startTime":44.45,"endTime":47.644999999999996,"body":"like foundational change."},{"speaker":"Deborah Ketai","startTime":47.735,"endTime":51.755,"body":"We had really"},{"speaker":"Deborah Ketai","startTime":47.735,"endTime":51.755,"body":"three goals — talent, mobility,"},{"speaker":"Deborah Ketai","startTime":51.755,"endTime":54.74,"body":"and retention to encourage"},{"speaker":"Deborah Ketai","startTime":51.755,"endTime":54.74,"body":"collaboration between these"},{"speaker":"Deborah Ketai","startTime":55.08,"endTime":58.445,"body":"AI teams so that they're"},{"speaker":"Deborah Ketai","startTime":55.08,"endTime":58.445,"body":"not reinventing the wheel."},{"speaker":"Deborah Ketai","startTime":58.715,"endTime":62.285000000000004,"body":"And the third is a cultural"},{"speaker":"Deborah Ketai","startTime":58.715,"endTime":62.285000000000004,"body":"shift, encouraging business"},{"speaker":"Deborah Ketai","startTime":62.285000000000004,"endTime":65.28399999999999,"body":"champions to consider"},{"speaker":"Deborah Ketai","startTime":62.285000000000004,"endTime":65.28399999999999,"body":"AI solutions to their"},{"speaker":"Deborah Ketai","startTime":65.28399999999999,"endTime":66.515,"body":"business challenges."},{"speaker":"Galen Low","startTime":66.605,"endTime":69.605,"body":"Some folks who are"},{"speaker":"Galen Low","startTime":66.605,"endTime":69.605,"body":"being asked to do a dual role."},{"speaker":"Galen Low","startTime":69.755,"endTime":71.91499999999999,"body":"Do all projects need"},{"speaker":"Galen Low","startTime":69.755,"endTime":71.91499999999999,"body":"change management?"},{"speaker":"Deborah Ketai","startTime":72.125,"endTime":74.58500000000001,"body":"Not all projects"},{"speaker":"Deborah Ketai","startTime":72.125,"endTime":74.58500000000001,"body":"require change management."},{"speaker":"Deborah Ketai","startTime":74.735,"endTime":77.825,"body":"The skillsets are"},{"speaker":"Deborah Ketai","startTime":74.735,"endTime":77.825,"body":"different but overlapping."},{"speaker":"Deborah Ketai","startTime":78.065,"endTime":83.015,"body":"Program managers need to"},{"speaker":"Deborah Ketai","startTime":78.065,"endTime":83.015,"body":"get closer to where strategy"},{"speaker":"Deborah Ketai","startTime":83.015,"endTime":87.245,"body":"is formed to be transparent"},{"speaker":"Deborah Ketai","startTime":83.015,"endTime":87.245,"body":"in reflecting back to"},{"speaker":"Deborah Ketai","startTime":87.245,"endTime":91.44500000000001,"body":"leadership where they're"},{"speaker":"Deborah Ketai","startTime":87.245,"endTime":91.44500000000001,"body":"likely to be misalignments."},{"speaker":"Galen Low","startTime":97.52,"endTime":99.199,"body":"Welcome to The"},{"speaker":"Galen Low","startTime":97.52,"endTime":99.199,"body":"Digital Project Manager"},{"speaker":"Galen Low","startTime":99.199,"endTime":101.72,"body":"podcast — the show that"},{"speaker":"Galen Low","startTime":99.199,"endTime":101.72,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":101.72,"endTime":104.81,"body":"smarter, deliver faster, and"},{"speaker":"Galen Low","startTime":101.72,"endTime":104.81,"body":"lead better in the age of AI."},{"speaker":"Galen Low","startTime":105.14,"endTime":108.38,"body":"I'm Galen, and every week we"},{"speaker":"Galen Low","startTime":105.14,"endTime":108.38,"body":"dive into real world strategies,"},{"speaker":"Galen Low","startTime":108.44,"endTime":111.8,"body":"new tools, proven frameworks,"},{"speaker":"Galen Low","startTime":108.44,"endTime":111.8,"body":"and the occasional war story"},{"speaker":"Galen Low","startTime":111.8,"endTime":113.03,"body":"from the project front lines."},{"speaker":"Galen Low","startTime":113.419,"endTime":115.819,"body":"Whether you're steering massive"},{"speaker":"Galen Low","startTime":113.419,"endTime":115.819,"body":"transformation projects,"},{"speaker":"Galen Low","startTime":116.06,"endTime":118.51,"body":"wrangling AI workflows,"},{"speaker":"Galen Low","startTime":116.06,"endTime":118.51,"body":"we're just trying to keep"},{"speaker":"Galen Low","startTime":118.51,"endTime":119.77,"body":"the chaos under control."},{"speaker":"Galen Low","startTime":120.04,"endTime":121.03,"body":"You're in the right place."},{"speaker":"Galen Low","startTime":121.3,"endTime":122.44,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":122.5,"endTime":125.35,"body":"Okay, today we're peering"},{"speaker":"Galen Low","startTime":122.5,"endTime":125.35,"body":"behind the curtain of how a"},{"speaker":"Galen Low","startTime":125.35,"endTime":128.92000000000002,"body":"program manager and her team"},{"speaker":"Galen Low","startTime":125.35,"endTime":128.92000000000002,"body":"created a community of practice"},{"speaker":"Galen Low","startTime":129.01,"endTime":132.16,"body":"within a massive healthcare"},{"speaker":"Galen Low","startTime":129.01,"endTime":132.16,"body":"enterprise that helped remove"},{"speaker":"Galen Low","startTime":132.16,"endTime":136.15,"body":"silos and align attitudes"},{"speaker":"Galen Low","startTime":132.16,"endTime":136.15,"body":"around AI within the business."},{"speaker":"Galen Low","startTime":136.45,"endTime":140.14499999999998,"body":"My guest today is that very"},{"speaker":"Galen Low","startTime":136.45,"endTime":140.14499999999998,"body":"program manager, Deborah Ketai."},{"speaker":"Galen Low","startTime":140.485,"endTime":142.875,"body":"Deborah is a certified"},{"speaker":"Galen Low","startTime":140.485,"endTime":142.875,"body":"organizational change"},{"speaker":"Galen Low","startTime":142.875,"endTime":146.20499999999998,"body":"manager and program manager"},{"speaker":"Galen Low","startTime":142.875,"endTime":146.20499999999998,"body":"most recently for a massive"},{"speaker":"Galen Low","startTime":146.20499999999998,"endTime":148.875,"body":"US-based healthcare group,"},{"speaker":"Galen Low","startTime":146.20499999999998,"endTime":148.875,"body":"where she built thriving"},{"speaker":"Galen Low","startTime":148.875,"endTime":152.924,"body":"communities around AI, DEI,"},{"speaker":"Galen Low","startTime":148.875,"endTime":152.924,"body":"and data transmission controls."},{"speaker":"Galen Low","startTime":153.394,"endTime":155.565,"body":"Deborah has also been very"},{"speaker":"Galen Low","startTime":153.394,"endTime":155.565,"body":"active in building the"},{"speaker":"Galen Low","startTime":155.565,"endTime":158.325,"body":"project management community"},{"speaker":"Galen Low","startTime":155.565,"endTime":158.325,"body":"as a board member and"},{"speaker":"Galen Low","startTime":158.325,"endTime":161.715,"body":"programs portfolio lead for"},{"speaker":"Galen Low","startTime":158.325,"endTime":161.715,"body":"a regional chapter of PMI."},{"speaker":"Galen Low","startTime":162.08,"endTime":164.87,"body":"In this episode, we're gonna"},{"speaker":"Galen Low","startTime":162.08,"endTime":164.87,"body":"cover what Deborah's day-to-day"},{"speaker":"Galen Low","startTime":164.87,"endTime":167.96,"body":"looked like as a program manager"},{"speaker":"Galen Low","startTime":164.87,"endTime":167.96,"body":"leading a major organizational"},{"speaker":"Galen Low","startTime":167.96,"endTime":171.77,"body":"change initiative around AI,"},{"speaker":"Galen Low","startTime":167.96,"endTime":171.77,"body":"whether AI and machine learning"},{"speaker":"Galen Low","startTime":171.77,"endTime":174.59,"body":"related organizational change"},{"speaker":"Galen Low","startTime":171.77,"endTime":174.59,"body":"needs to be treated differently,"},{"speaker":"Galen Low","startTime":175.04,"endTime":178.13,"body":"what teams of any size can"},{"speaker":"Galen Low","startTime":175.04,"endTime":178.13,"body":"borrow from the playbooks"},{"speaker":"Galen Low","startTime":178.13,"endTime":180.98,"body":"of enterprises undergoing"},{"speaker":"Galen Low","startTime":178.13,"endTime":180.98,"body":"massive AI transformations,"},{"speaker":"Galen Low","startTime":181.31,"endTime":184.88,"body":"and whether the role of a"},{"speaker":"Galen Low","startTime":181.31,"endTime":184.88,"body":"project or program manager will"},{"speaker":"Galen Low","startTime":184.88,"endTime":187.97,"body":"evolve to incorporate change"},{"speaker":"Galen Low","startTime":184.88,"endTime":187.97,"body":"management and what that might"},{"speaker":"Galen Low","startTime":187.97,"endTime":189.38,"body":"mean for the PM skillset."},{"speaker":"Galen Low","startTime":189.98,"endTime":191.6,"body":"Deborah, thank you so"},{"speaker":"Galen Low","startTime":189.98,"endTime":191.6,"body":"much for being here today."},{"speaker":"Deborah Ketai","startTime":192.05,"endTime":193.73,"body":"Thank you"},{"speaker":"Deborah Ketai","startTime":192.05,"endTime":193.73,"body":"for the opportunity, Galen."},{"speaker":"Galen Low","startTime":194.06,"endTime":196.609,"body":"I'm so excited about"},{"speaker":"Galen Low","startTime":194.06,"endTime":196.609,"body":"this conversation because you"},{"speaker":"Galen Low","startTime":196.79,"endTime":199.609,"body":"are just someone who has been"},{"speaker":"Galen Low","startTime":196.79,"endTime":199.609,"body":"like very deeply involved and"},{"speaker":"Galen Low","startTime":199.609,"endTime":203.6,"body":"embedded as a program lead and"},{"speaker":"Galen Low","startTime":199.609,"endTime":203.6,"body":"change manager for a massive"},{"speaker":"Galen Low","startTime":203.6,"endTime":207.26,"body":"healthcare enterprise just as AI"},{"speaker":"Galen Low","startTime":203.6,"endTime":207.26,"body":"was beginning to enter the fray."},{"speaker":"Galen Low","startTime":208.114,"endTime":210.695,"body":"In our conversations leading up"},{"speaker":"Galen Low","startTime":208.114,"endTime":210.695,"body":"to this, you've mentioned things"},{"speaker":"Galen Low","startTime":210.695,"endTime":213.605,"body":"like breaking down silos between"},{"speaker":"Galen Low","startTime":210.695,"endTime":213.605,"body":"divisions and stakeholder"},{"speaker":"Galen Low","startTime":213.605,"endTime":216.364,"body":"groups, running training"},{"speaker":"Galen Low","startTime":213.605,"endTime":216.364,"body":"sessions and hackathons,"},{"speaker":"Galen Low","startTime":216.605,"endTime":219.304,"body":"addressing fears around risk"},{"speaker":"Galen Low","startTime":216.605,"endTime":219.304,"body":"and compliance, and also just"},{"speaker":"Galen Low","startTime":219.304,"endTime":222.484,"body":"getting AI practitioners and"},{"speaker":"Galen Low","startTime":219.304,"endTime":222.484,"body":"maybe the AI practitioner"},{"speaker":"Galen Low","startTime":222.484,"endTime":224.435,"body":"wannabes all on the same page."},{"speaker":"Galen Low","startTime":224.764,"endTime":226.685,"body":"So I thought maybe I'd"},{"speaker":"Galen Low","startTime":224.764,"endTime":226.685,"body":"just start with like one"},{"speaker":"Galen Low","startTime":226.685,"endTime":228.904,"body":"hot question that I think"},{"speaker":"Galen Low","startTime":226.685,"endTime":228.904,"body":"my listeners want to know."},{"speaker":"Galen Low","startTime":229.264,"endTime":229.76,"body":"My question is this."},{"speaker":"Galen Low","startTime":230.42,"endTime":233.42,"body":"Is it worth the effort and"},{"speaker":"Galen Low","startTime":230.42,"endTime":233.42,"body":"energy to try to break down"},{"speaker":"Galen Low","startTime":233.42,"endTime":237.019,"body":"silos and align attitudes"},{"speaker":"Galen Low","startTime":233.42,"endTime":237.019,"body":"around AI within a massive"},{"speaker":"Galen Low","startTime":237.019,"endTime":238.279,"body":"enterprise organization?"},{"speaker":"Galen Low","startTime":238.459,"endTime":239.539,"body":"Is it even possible?"},{"speaker":"Galen Low","startTime":239.779,"endTime":242.239,"body":"And what would happen if"},{"speaker":"Galen Low","startTime":239.779,"endTime":242.239,"body":"an organization like the"},{"speaker":"Galen Low","startTime":242.239,"endTime":244.67,"body":"one you were working with"},{"speaker":"Galen Low","startTime":242.239,"endTime":244.67,"body":"skip that step completely?"},{"speaker":"Deborah Ketai","startTime":244.939,"endTime":246.979,"body":"That's really"},{"speaker":"Deborah Ketai","startTime":244.939,"endTime":246.979,"body":"a good question, Galen,"},{"speaker":"Deborah Ketai","startTime":246.979,"endTime":248.539,"body":"and I'm glad you asked it."},{"speaker":"Deborah Ketai","startTime":248.839,"endTime":252.95,"body":"I think alignment is going to be"},{"speaker":"Deborah Ketai","startTime":248.839,"endTime":252.95,"body":"critical and breaking down silos"},{"speaker":"Deborah Ketai","startTime":252.95,"endTime":254.569,"body":"is gonna be a big piece of that."},{"speaker":"Deborah Ketai","startTime":254.96,"endTime":257.81,"body":"First of all, companies are"},{"speaker":"Deborah Ketai","startTime":254.96,"endTime":257.81,"body":"going to need to establish"},{"speaker":"Deborah Ketai","startTime":257.81,"endTime":259.78999999999996,"body":"data and AI governance."},{"speaker":"Deborah Ketai","startTime":259.88,"endTime":263.81,"body":"They're going to need"},{"speaker":"Deborah Ketai","startTime":259.88,"endTime":263.81,"body":"to align their resources"},{"speaker":"Deborah Ketai","startTime":263.87,"endTime":268.34000000000003,"body":"and expectations around"},{"speaker":"Deborah Ketai","startTime":263.87,"endTime":268.34000000000003,"body":"developing or buying AI tools."},{"speaker":"Deborah Ketai","startTime":268.7,"endTime":273.26,"body":"And if they want to have an AI"},{"speaker":"Deborah Ketai","startTime":268.7,"endTime":273.26,"body":"first culture, and they're going"},{"speaker":"Deborah Ketai","startTime":273.26,"endTime":276.28999999999996,"body":"to have to, if their competitors"},{"speaker":"Deborah Ketai","startTime":273.26,"endTime":276.28999999999996,"body":"are doing it, they're going to"},{"speaker":"Deborah Ketai","startTime":276.28999999999996,"endTime":279.28999999999996,"body":"need to think about what that"},{"speaker":"Deborah Ketai","startTime":276.28999999999996,"endTime":279.28999999999996,"body":"means for their employees,"},{"speaker":"Deborah Ketai","startTime":279.28999999999996,"endTime":280.88,"body":"both now and in the future."},{"speaker":"Deborah Ketai","startTime":281.32899999999995,"endTime":285.21400000000006,"body":"So at a bare minimum, they're"},{"speaker":"Deborah Ketai","startTime":281.32899999999995,"endTime":285.21400000000006,"body":"going to need to break down"},{"speaker":"Deborah Ketai","startTime":285.21400000000006,"endTime":289.35400000000004,"body":"silos to avoid the risk of"},{"speaker":"Deborah Ketai","startTime":285.21400000000006,"endTime":289.35400000000004,"body":"cybersecurity incidents."},{"speaker":"Deborah Ketai","startTime":289.83399999999995,"endTime":292.95399999999995,"body":"If they skip the step"},{"speaker":"Deborah Ketai","startTime":289.83399999999995,"endTime":292.95399999999995,"body":"of breaking down silos,"},{"speaker":"Deborah Ketai","startTime":293.31399999999996,"endTime":296.94399999999996,"body":"they're also going to"},{"speaker":"Deborah Ketai","startTime":293.31399999999996,"endTime":296.94399999999996,"body":"incur a lot of what we"},{"speaker":"Deborah Ketai","startTime":296.94399999999996,"endTime":300.60400000000004,"body":"call debt, technical debt,"},{"speaker":"Deborah Ketai","startTime":296.94399999999996,"endTime":300.60400000000004,"body":"knowledge, debt, and so on."},{"speaker":"Deborah Ketai","startTime":300.60400000000004,"endTime":304.32399999999996,"body":"That is gonna make future"},{"speaker":"Deborah Ketai","startTime":300.60400000000004,"endTime":304.32399999999996,"body":"projects more expensive"},{"speaker":"Deborah Ketai","startTime":304.32899999999995,"endTime":305.03,"body":"and more difficult."},{"speaker":"Deborah Ketai","startTime":305.87,"endTime":311.05999999999995,"body":"I think there are three areas"},{"speaker":"Deborah Ketai","startTime":305.87,"endTime":311.05999999999995,"body":"in which I've broken down silos."},{"speaker":"Deborah Ketai","startTime":311.41999999999996,"endTime":313.06899999999996,"body":"You really mentioned"},{"speaker":"Deborah Ketai","startTime":311.41999999999996,"endTime":313.06899999999996,"body":"all of them."},{"speaker":"Deborah Ketai","startTime":313.13,"endTime":317.68899999999996,"body":"AI, system operating controls,"},{"speaker":"Deborah Ketai","startTime":313.13,"endTime":317.68899999999996,"body":"and as community engagement,"},{"speaker":"Deborah Ketai","startTime":317.68899999999996,"endTime":320.51,"body":"lead of the second largest"},{"speaker":"Deborah Ketai","startTime":317.68899999999996,"endTime":320.51,"body":"employee resource group"},{"speaker":"Deborah Ketai","startTime":320.51,"endTime":321.77,"body":"at United Health Group."},{"speaker":"Deborah Ketai","startTime":322.33900000000006,"endTime":325.96900000000005,"body":"And also to some extent"},{"speaker":"Deborah Ketai","startTime":322.33900000000006,"endTime":325.96900000000005,"body":"through a mentorship program,"},{"speaker":"Deborah Ketai","startTime":325.96900000000005,"endTime":328.78999999999996,"body":"breaking down silos after"},{"speaker":"Deborah Ketai","startTime":325.96900000000005,"endTime":328.78999999999996,"body":"mergers and acquisitions."},{"speaker":"Deborah Ketai","startTime":329.44899999999996,"endTime":334.33900000000006,"body":"So I think that there are"},{"speaker":"Deborah Ketai","startTime":329.44899999999996,"endTime":334.33900000000006,"body":"a number of different steps"},{"speaker":"Deborah Ketai","startTime":334.64,"endTime":338.08900000000006,"body":"involved and skills involved"},{"speaker":"Deborah Ketai","startTime":334.64,"endTime":338.08900000000006,"body":"in breaking down silos that"},{"speaker":"Deborah Ketai","startTime":338.08900000000006,"endTime":342.16999999999996,"body":"project managers and change"},{"speaker":"Deborah Ketai","startTime":338.08900000000006,"endTime":342.16999999999996,"body":"managers need to focus on."},{"speaker":"Deborah Ketai","startTime":342.93499999999995,"endTime":346.504,"body":"One is creating empathy"},{"speaker":"Deborah Ketai","startTime":342.93499999999995,"endTime":346.504,"body":"among different groups"},{"speaker":"Deborah Ketai","startTime":346.80499999999995,"endTime":349.32399999999996,"body":"by familiarizing"},{"speaker":"Deborah Ketai","startTime":346.80499999999995,"endTime":349.32399999999996,"body":"them with each other."},{"speaker":"Deborah Ketai","startTime":349.624,"endTime":352.80499999999995,"body":"Cross-training, job shadowing,"},{"speaker":"Deborah Ketai","startTime":349.624,"endTime":352.80499999999995,"body":"mentoring and coaching."},{"speaker":"Deborah Ketai","startTime":353.19399999999996,"endTime":356.884,"body":"Leadership needs to create and"},{"speaker":"Deborah Ketai","startTime":353.19399999999996,"endTime":356.884,"body":"get buy-in on the vision of"},{"speaker":"Deborah Ketai","startTime":357.275,"endTime":359.58399999999995,"body":"what it would look like and"},{"speaker":"Deborah Ketai","startTime":357.275,"endTime":359.58399999999995,"body":"what the benefits would be"},{"speaker":"Deborah Ketai","startTime":359.58399999999995,"endTime":361.145,"body":"of breaking down the silos."},{"speaker":"Deborah Ketai","startTime":361.52,"endTime":365.27,"body":"They need to create and"},{"speaker":"Deborah Ketai","startTime":361.52,"endTime":365.27,"body":"concentrate on touch"},{"speaker":"Deborah Ketai","startTime":365.27,"endTime":368.15,"body":"points, processes, and"},{"speaker":"Deborah Ketai","startTime":365.27,"endTime":368.15,"body":"communication channels that"},{"speaker":"Deborah Ketai","startTime":368.15,"endTime":369.89,"body":"bring the silos together."},{"speaker":"Deborah Ketai","startTime":370.18899999999996,"endTime":373.21900000000005,"body":"And they also need to"},{"speaker":"Deborah Ketai","startTime":370.18899999999996,"endTime":373.21900000000005,"body":"concentrate on eliminating"},{"speaker":"Deborah Ketai","startTime":373.21900000000005,"endTime":376.64,"body":"obstacles to bringing people"},{"speaker":"Deborah Ketai","startTime":373.21900000000005,"endTime":376.64,"body":"together such as different data"},{"speaker":"Deborah Ketai","startTime":376.64,"endTime":378.38,"body":"sources is one of the big ones."},{"speaker":"Galen Low","startTime":378.70899999999995,"endTime":380.80999999999995,"body":"What I really like"},{"speaker":"Galen Low","startTime":378.70899999999995,"endTime":380.80999999999995,"body":"about your answer there is,"},{"speaker":"Galen Low","startTime":381.02,"endTime":383.56899999999996,"body":"I was kind of thinking of it"},{"speaker":"Galen Low","startTime":381.02,"endTime":383.56899999999996,"body":"as like breaking down silos"},{"speaker":"Galen Low","startTime":383.56899999999996,"endTime":386.23900000000003,"body":"as in like helping different"},{"speaker":"Galen Low","startTime":383.56899999999996,"endTime":386.23900000000003,"body":"groups throughout an enterprise"},{"speaker":"Galen Low","startTime":386.23900000000003,"endTime":387.34900000000005,"body":"understand one another."},{"speaker":"Galen Low","startTime":387.994,"endTime":390.72400000000005,"body":"I like the framing of, it's"},{"speaker":"Galen Low","startTime":387.994,"endTime":390.72400000000005,"body":"kind of everybody's problem."},{"speaker":"Galen Low","startTime":391.08399999999995,"endTime":392.525,"body":"It is a team effort."},{"speaker":"Galen Low","startTime":392.525,"endTime":394.17499999999995,"body":"It's not just about kumbaya."},{"speaker":"Galen Low","startTime":394.17499999999995,"endTime":396.09400000000005,"body":"Do we all understand"},{"speaker":"Galen Low","startTime":394.17499999999995,"endTime":396.09400000000005,"body":"each other and get along?"},{"speaker":"Galen Low","startTime":396.45399999999995,"endTime":399.72400000000005,"body":"It's also that when it comes"},{"speaker":"Galen Low","startTime":396.45399999999995,"endTime":399.72400000000005,"body":"down to like data governance"},{"speaker":"Galen Low","startTime":399.72400000000005,"endTime":402.93499999999995,"body":"and compliance and security,"},{"speaker":"Galen Low","startTime":399.72400000000005,"endTime":402.93499999999995,"body":"like everyone is in some way"},{"speaker":"Galen Low","startTime":402.93499999999995,"endTime":406.32399999999996,"body":"accountable for their own piece,"},{"speaker":"Galen Low","startTime":402.93499999999995,"endTime":406.32399999999996,"body":"and everyone does need to be"},{"speaker":"Galen Low","startTime":406.32399999999996,"endTime":410.04499999999996,"body":"sort of singing from the same"},{"speaker":"Galen Low","startTime":406.32399999999996,"endTime":410.04499999999996,"body":"songbook and that whole idea"},{"speaker":"Galen Low","startTime":410.04499999999996,"endTime":412.025,"body":"of aligning and agreeing on."},{"speaker":"Galen Low","startTime":412.41499999999996,"endTime":415.475,"body":"What the impact or outcome is"},{"speaker":"Galen Low","startTime":412.41499999999996,"endTime":415.475,"body":"of that alignment needs to be"},{"speaker":"Galen Low","startTime":415.475,"endTime":418.475,"body":"agreed and understood at the"},{"speaker":"Galen Low","startTime":415.475,"endTime":418.475,"body":"leadership level as well, so"},{"speaker":"Galen Low","startTime":418.475,"endTime":421.53499999999997,"body":"that it's not just this sort"},{"speaker":"Galen Low","startTime":418.475,"endTime":421.53499999999997,"body":"of cultural shift, which is a"},{"speaker":"Galen Low","startTime":421.53499999999997,"endTime":424.895,"body":"vague word that we are using all"},{"speaker":"Galen Low","startTime":421.53499999999997,"endTime":424.895,"body":"the time, especially around AI,"},{"speaker":"Galen Low","startTime":425.135,"endTime":427.05499999999995,"body":"but actually it is about risk."},{"speaker":"Galen Low","startTime":427.08500000000004,"endTime":430.775,"body":"It's actually about the"},{"speaker":"Galen Low","startTime":427.08500000000004,"endTime":430.775,"body":"ROI, I guess, on having that"},{"speaker":"Galen Low","startTime":430.775,"endTime":432.155,"body":"togetherness, having that unity."},{"speaker":"Galen Low","startTime":432.725,"endTime":436.895,"body":"Also the cost of getting"},{"speaker":"Galen Low","startTime":432.725,"endTime":436.895,"body":"that wrong, not having those"},{"speaker":"Galen Low","startTime":436.895,"endTime":440.28499999999997,"body":"conversations and then incurring"},{"speaker":"Galen Low","startTime":436.895,"endTime":440.28499999999997,"body":"a risk or having a risk"},{"speaker":"Galen Low","startTime":440.28499999999997,"endTime":443.884,"body":"realized that could be a very"},{"speaker":"Galen Low","startTime":440.28499999999997,"endTime":443.884,"body":"expensive and damaging risk."},{"speaker":"Galen Low","startTime":444.274,"endTime":446.014,"body":"That could probably be"},{"speaker":"Galen Low","startTime":444.274,"endTime":446.014,"body":"avoided if people were"},{"speaker":"Galen Low","startTime":446.014,"endTime":447.274,"body":"kind of on the same page."},{"speaker":"Galen Low","startTime":447.60400000000004,"endTime":449.43499999999995,"body":"I like how like tactile that is."},{"speaker":"Deborah Ketai","startTime":449.794,"endTime":452.374,"body":"It can be"},{"speaker":"Deborah Ketai","startTime":449.794,"endTime":452.374,"body":"both squishy and tactile."},{"speaker":"Galen Low","startTime":452.884,"endTime":453.394,"body":"I like that."},{"speaker":"Galen Low","startTime":453.394,"endTime":455.60900000000004,"body":"Squishy and tactile and"},{"speaker":"Galen Low","startTime":453.394,"endTime":455.60900000000004,"body":"the tech component too."},{"speaker":"Deborah Ketai","startTime":455.60900000000004,"endTime":456.904,"body":"She is"},{"speaker":"Deborah Ketai","startTime":455.60900000000004,"endTime":456.904,"body":"a kind of tactile, so"},{"speaker":"Deborah Ketai","startTime":456.904,"endTime":458.495,"body":"that's, there's that."},{"speaker":"Galen Low","startTime":458.80999999999995,"endTime":459.249,"body":"I love that."},{"speaker":"Galen Low","startTime":460.144,"endTime":461.05899999999997,"body":"I wonder if we could"},{"speaker":"Galen Low","startTime":460.144,"endTime":461.05899999999997,"body":"zoom out a bit."},{"speaker":"Galen Low","startTime":461.73400000000004,"endTime":465.514,"body":"You have been, as you were"},{"speaker":"Galen Low","startTime":461.73400000000004,"endTime":465.514,"body":"alluding to, like your"},{"speaker":"Galen Low","startTime":465.514,"endTime":467.82399999999996,"body":"previous role at a large US"},{"speaker":"Galen Low","startTime":465.514,"endTime":467.82399999999996,"body":"healthcare group, you know,"},{"speaker":"Galen Low","startTime":467.82399999999996,"endTime":470.134,"body":"your responsibility was actually"},{"speaker":"Galen Low","startTime":467.82399999999996,"endTime":470.134,"body":"for leading change management"},{"speaker":"Galen Low","startTime":470.134,"endTime":472.95399999999995,"body":"programs and initiatives"},{"speaker":"Galen Low","startTime":470.134,"endTime":472.95399999999995,"body":"relating to a lot of things,"},{"speaker":"Galen Low","startTime":473.22400000000005,"endTime":475.534,"body":"and I think most recently,"},{"speaker":"Galen Low","startTime":473.22400000000005,"endTime":475.534,"body":"AI and machine learning."},{"speaker":"Galen Low","startTime":475.804,"endTime":478.23400000000004,"body":"And it sort of comes back to,"},{"speaker":"Galen Low","startTime":475.804,"endTime":478.23400000000004,"body":"you know, this curiosity I have,"},{"speaker":"Galen Low","startTime":478.23400000000004,"endTime":482.34400000000005,"body":"just what did your day-to-day"},{"speaker":"Galen Low","startTime":478.23400000000004,"endTime":482.34400000000005,"body":"look like in this role and what"},{"speaker":"Galen Low","startTime":482.34400000000005,"endTime":484.054,"body":"outcomes were expected of you?"},{"speaker":"Deborah Ketai","startTime":484.384,"endTime":487.95399999999995,"body":"As often happens"},{"speaker":"Deborah Ketai","startTime":484.384,"endTime":487.95399999999995,"body":"with change management, my"},{"speaker":"Deborah Ketai","startTime":488.134,"endTime":496.11400000000003,"body":"biggest effort was probably"},{"speaker":"Deborah Ketai","startTime":488.134,"endTime":496.11400000000003,"body":"the upfront effort of defining"},{"speaker":"Deborah Ketai","startTime":496.59400000000005,"endTime":499.504,"body":"what the goals were, what"},{"speaker":"Deborah Ketai","startTime":496.59400000000005,"endTime":499.504,"body":"the success metrics were"},{"speaker":"Deborah Ketai","startTime":499.504,"endTime":503.374,"body":"going to be, who was going"},{"speaker":"Deborah Ketai","startTime":499.504,"endTime":503.374,"body":"to be involved and so on."},{"speaker":"Deborah Ketai","startTime":503.82399999999996,"endTime":509.014,"body":"And we had really three"},{"speaker":"Deborah Ketai","startTime":503.82399999999996,"endTime":509.014,"body":"goals — talent, mobility and"},{"speaker":"Deborah Ketai","startTime":509.014,"endTime":511.23400000000004,"body":"retention across the AI space."},{"speaker":"Deborah Ketai","startTime":511.23400000000004,"endTime":513.954,"body":"So this is a huge"},{"speaker":"Deborah Ketai","startTime":511.23400000000004,"endTime":513.954,"body":"Fortune five company."},{"speaker":"Deborah Ketai","startTime":514.224,"endTime":516.564,"body":"AI is happening in"},{"speaker":"Deborah Ketai","startTime":514.224,"endTime":516.564,"body":"pockets all over."},{"speaker":"Deborah Ketai","startTime":516.564,"endTime":519.894,"body":"And let me be clear that when I"},{"speaker":"Deborah Ketai","startTime":516.564,"endTime":519.894,"body":"talk about AI in this context,"},{"speaker":"Deborah Ketai","startTime":520.194,"endTime":524.814,"body":"it's not just generative AI,"},{"speaker":"Deborah Ketai","startTime":520.194,"endTime":524.814,"body":"it's also predictive analytics."},{"speaker":"Deborah Ketai","startTime":524.844,"endTime":529.104,"body":"It's wearables and sensors,"},{"speaker":"Deborah Ketai","startTime":524.844,"endTime":529.104,"body":"it's Internet of things."},{"speaker":"Deborah Ketai","startTime":529.524,"endTime":533.694,"body":"My second goal for the program"},{"speaker":"Deborah Ketai","startTime":529.524,"endTime":533.694,"body":"was to encourage collaboration"},{"speaker":"Deborah Ketai","startTime":533.694,"endTime":536.154,"body":"between these pockets of AI."},{"speaker":"Deborah Ketai","startTime":536.544,"endTime":538.7339999999999,"body":"So that they're not"},{"speaker":"Deborah Ketai","startTime":536.544,"endTime":538.7339999999999,"body":"reinventing the wheel."},{"speaker":"Deborah Ketai","startTime":539.185,"endTime":543.204,"body":"And the third is a cultural"},{"speaker":"Deborah Ketai","startTime":539.185,"endTime":543.204,"body":"shift, encouraging business"},{"speaker":"Deborah Ketai","startTime":543.204,"endTime":546.204,"body":"champions to consider"},{"speaker":"Deborah Ketai","startTime":543.204,"endTime":546.204,"body":"AI solutions to their"},{"speaker":"Deborah Ketai","startTime":546.204,"endTime":547.435,"body":"business challenges."},{"speaker":"Deborah Ketai","startTime":547.9449999999999,"endTime":550.8249999999999,"body":"So in the beginning,"},{"speaker":"Deborah Ketai","startTime":547.9449999999999,"endTime":550.8249999999999,"body":"I spent a lot of time"},{"speaker":"Deborah Ketai","startTime":550.8249999999999,"endTime":554.8149999999999,"body":"identifying and segmenting"},{"speaker":"Deborah Ketai","startTime":550.8249999999999,"endTime":554.8149999999999,"body":"the stakeholder groups."},{"speaker":"Deborah Ketai","startTime":554.874,"endTime":559.284,"body":"I partnered with an AI"},{"speaker":"Deborah Ketai","startTime":554.874,"endTime":559.284,"body":"reporting and analytics"},{"speaker":"Deborah Ketai","startTime":559.284,"endTime":561.119,"body":"specialist in order to do this."},{"speaker":"Deborah Ketai","startTime":562.1039999999999,"endTime":567.684,"body":"And determine their needs, find"},{"speaker":"Deborah Ketai","startTime":562.1039999999999,"endTime":567.684,"body":"out how best to reach them."},{"speaker":"Deborah Ketai","startTime":568.194,"endTime":574.764,"body":"And then the rest of the program"},{"speaker":"Deborah Ketai","startTime":568.194,"endTime":574.764,"body":"primarily involved creating"},{"speaker":"Deborah Ketai","startTime":574.764,"endTime":578.754,"body":"opportunities for them to learn,"},{"speaker":"Deborah Ketai","startTime":574.764,"endTime":578.754,"body":"share, and build community."},{"speaker":"Deborah Ketai","startTime":579.204,"endTime":582.384,"body":"Targeted to the different"},{"speaker":"Deborah Ketai","startTime":579.204,"endTime":582.384,"body":"groups that those segments"},{"speaker":"Deborah Ketai","startTime":582.384,"endTime":587.6039999999999,"body":"that I identified, so my"},{"speaker":"Deborah Ketai","startTime":582.384,"endTime":587.6039999999999,"body":"projects within the program."},{"speaker":"Deborah Ketai","startTime":588.024,"endTime":592.4649999999999,"body":"Were threefold events such"},{"speaker":"Deborah Ketai","startTime":588.024,"endTime":592.4649999999999,"body":"as an internal conference"},{"speaker":"Deborah Ketai","startTime":592.764,"endTime":596.6039999999999,"body":"and hackathons content"},{"speaker":"Deborah Ketai","startTime":592.764,"endTime":596.6039999999999,"body":"like podcasts, articles,"},{"speaker":"Deborah Ketai","startTime":596.6039999999999,"endTime":600.894,"body":"presentations and community,"},{"speaker":"Deborah Ketai","startTime":596.6039999999999,"endTime":600.894,"body":"internal social media"},{"speaker":"Deborah Ketai","startTime":600.894,"endTime":602.0649999999999,"body":"and knowledge sharing."},{"speaker":"Deborah Ketai","startTime":602.6039999999999,"endTime":605.2149999999999,"body":"And then there was a"},{"speaker":"Deborah Ketai","startTime":602.6039999999999,"endTime":605.2149999999999,"body":"fourth piece to this,"},{"speaker":"Deborah Ketai","startTime":605.2149999999999,"endTime":609.0849999999999,"body":"which was risk management"},{"speaker":"Deborah Ketai","startTime":605.2149999999999,"endTime":609.0849999999999,"body":"advising the governance"},{"speaker":"Deborah Ketai","startTime":609.0849999999999,"endTime":611.769,"body":"committee on governance,"},{"speaker":"Deborah Ketai","startTime":609.0849999999999,"endTime":611.769,"body":"compliance, and security."},{"speaker":"Galen Low","startTime":612.4739999999999,"endTime":613.554,"body":"That"},{"speaker":"Galen Low","startTime":612.4739999999999,"endTime":613.554,"body":"is a big program."},{"speaker":"Galen Low","startTime":615.204,"endTime":615.564,"body":"Yeah."},{"speaker":"Galen Low","startTime":615.564,"endTime":618.534,"body":"It's funny because we often talk"},{"speaker":"Galen Low","startTime":615.564,"endTime":618.534,"body":"in my community about like, you"},{"speaker":"Galen Low","startTime":618.534,"endTime":621.264,"body":"know, getting sort of handed a"},{"speaker":"Galen Low","startTime":618.534,"endTime":621.264,"body":"directive and having to execute"},{"speaker":"Galen Low","startTime":621.264,"endTime":623.544,"body":"it, but you know, you were"},{"speaker":"Galen Low","startTime":621.264,"endTime":623.544,"body":"starting from further back."},{"speaker":"Galen Low","startTime":623.754,"endTime":626.004,"body":"And not only that, but even"},{"speaker":"Galen Low","startTime":623.754,"endTime":626.004,"body":"what's interesting about it is"},{"speaker":"Galen Low","startTime":626.004,"endTime":628.254,"body":"the timeframe, you know, you"},{"speaker":"Galen Low","startTime":626.004,"endTime":628.254,"body":"had called out that it wasn't"},{"speaker":"Galen Low","startTime":628.254,"endTime":629.694,"body":"just generous of AI, in fact."},{"speaker":"Galen Low","startTime":630.084,"endTime":634.164,"body":"At the time, generative AI was"},{"speaker":"Galen Low","startTime":630.084,"endTime":634.164,"body":"relatively new in the business"},{"speaker":"Galen Low","startTime":634.164,"endTime":637.164,"body":"world in terms of like everyday"},{"speaker":"Galen Low","startTime":634.164,"endTime":637.164,"body":"business application, but"},{"speaker":"Galen Low","startTime":637.2239999999999,"endTime":641.244,"body":"this is more like foundational"},{"speaker":"Galen Low","startTime":637.2239999999999,"endTime":641.244,"body":"change, anticipating that there"},{"speaker":"Galen Low","startTime":641.244,"endTime":644.634,"body":"will be greater change and more"},{"speaker":"Galen Low","startTime":641.244,"endTime":644.634,"body":"specific change in the future."},{"speaker":"Galen Low","startTime":644.9639999999999,"endTime":646.9739999999999,"body":"It was more about sort of"},{"speaker":"Galen Low","startTime":644.9639999999999,"endTime":646.9739999999999,"body":"bringing people together"},{"speaker":"Galen Low","startTime":646.9739999999999,"endTime":649.584,"body":"and it's really interesting"},{"speaker":"Galen Low","startTime":646.9739999999999,"endTime":649.584,"body":"you've done it again, right,"},{"speaker":"Galen Low","startTime":649.584,"endTime":652.314,"body":"where like community can"},{"speaker":"Galen Low","startTime":649.584,"endTime":652.314,"body":"be a squishy thing, but"},{"speaker":"Galen Low","startTime":652.314,"endTime":656.754,"body":"actually the ROI and the"},{"speaker":"Galen Low","startTime":652.314,"endTime":656.754,"body":"risk management, I guess, of."},{"speaker":"Galen Low","startTime":657.0989999999999,"endTime":659.1089999999999,"body":"Bringing people together"},{"speaker":"Galen Low","startTime":657.0989999999999,"endTime":659.1089999999999,"body":"so that they understand one"},{"speaker":"Galen Low","startTime":659.1089999999999,"endTime":661.149,"body":"another so that they can"},{"speaker":"Galen Low","startTime":659.1089999999999,"endTime":661.149,"body":"cross train, so that they can"},{"speaker":"Galen Low","startTime":661.149,"endTime":664.06,"body":"collaborate together, like"},{"speaker":"Galen Low","startTime":661.149,"endTime":664.06,"body":"it builds that foundation"},{"speaker":"Galen Low","startTime":664.06,"endTime":665.8589999999999,"body":"to then do whatever is next."},{"speaker":"Galen Low","startTime":666.249,"endTime":668.05,"body":"That in itself is"},{"speaker":"Galen Low","startTime":666.249,"endTime":668.05,"body":"risk management."},{"speaker":"Galen Low","startTime":668.6039999999999,"endTime":670.944,"body":"I really like that idea"},{"speaker":"Galen Low","startTime":668.6039999999999,"endTime":670.944,"body":"because I think the word"},{"speaker":"Galen Low","startTime":670.944,"endTime":673.884,"body":"community of practice, even"},{"speaker":"Galen Low","startTime":670.944,"endTime":673.884,"body":"just the word community at"},{"speaker":"Galen Low","startTime":673.884,"endTime":678.2339999999999,"body":"all gets thrown around and I"},{"speaker":"Galen Low","startTime":673.884,"endTime":678.2339999999999,"body":"think the value of community"},{"speaker":"Galen Low","startTime":678.2339999999999,"endTime":679.8539999999999,"body":"isn't broadly understood."},{"speaker":"Galen Low","startTime":679.8539999999999,"endTime":683.124,"body":"It's not as scientific as you"},{"speaker":"Galen Low","startTime":679.8539999999999,"endTime":683.124,"body":"know, a lot of business leaders"},{"speaker":"Galen Low","startTime":683.124,"endTime":683.994,"body":"and executives would like."},{"speaker":"Galen Low","startTime":684.629,"endTime":686.369,"body":"But I think you've kind of"},{"speaker":"Galen Low","startTime":684.629,"endTime":686.369,"body":"hit the nail on the head"},{"speaker":"Galen Low","startTime":686.369,"endTime":689.369,"body":"that by doing these things,"},{"speaker":"Galen Low","startTime":686.369,"endTime":689.369,"body":"you're creating a sort of"},{"speaker":"Galen Low","startTime":689.6089999999999,"endTime":693.869,"body":"fabric and unity and cohesion"},{"speaker":"Galen Low","startTime":689.6089999999999,"endTime":693.869,"body":"between disparate groups that"},{"speaker":"Galen Low","startTime":694.289,"endTime":697.1089999999999,"body":"understand the world a different"},{"speaker":"Galen Low","startTime":694.289,"endTime":697.1089999999999,"body":"way and trying to kind of"},{"speaker":"Galen Low","startTime":697.1089999999999,"endTime":699.269,"body":"get them on the same page."},{"speaker":"Galen Low","startTime":699.659,"endTime":700.269,"body":"I really like that."},{"speaker":"Galen Low","startTime":701.1089999999999,"endTime":703.259,"body":"I was thinking about"},{"speaker":"Galen Low","startTime":701.1089999999999,"endTime":703.259,"body":"two things, actually."},{"speaker":"Galen Low","startTime":703.259,"endTime":706.259,"body":"One, I was thinking about what"},{"speaker":"Galen Low","startTime":703.259,"endTime":706.259,"body":"you had mentioned about business"},{"speaker":"Galen Low","startTime":706.259,"endTime":708.9889999999999,"body":"leaders and getting them aligned"},{"speaker":"Galen Low","startTime":706.259,"endTime":708.9889999999999,"body":"with like how to use this"},{"speaker":"Galen Low","startTime":708.9889999999999,"endTime":710.669,"body":"technology in the business."},{"speaker":"Galen Low","startTime":710.669,"endTime":711.2389999999999,"body":"It's funny."},{"speaker":"Galen Low","startTime":711.579,"endTime":715.119,"body":"Talking about it now in 2025"},{"speaker":"Galen Low","startTime":711.579,"endTime":715.119,"body":"when everybody is chasing"},{"speaker":"Galen Low","startTime":715.119,"endTime":719.379,"body":"down every AI tool, but like"},{"speaker":"Galen Low","startTime":715.119,"endTime":719.379,"body":"did you find that you were"},{"speaker":"Galen Low","startTime":719.709,"endTime":723.579,"body":"convincing people that AI was"},{"speaker":"Galen Low","startTime":719.709,"endTime":723.579,"body":"actually a worthwhile thing"},{"speaker":"Galen Low","startTime":723.579,"endTime":725.7389999999999,"body":"to invest in and discuss?"},{"speaker":"Deborah Ketai","startTime":726.009,"endTime":726.579,"body":"Yes."},{"speaker":"Deborah Ketai","startTime":726.699,"endTime":730.3589999999999,"body":"I think that there were"},{"speaker":"Deborah Ketai","startTime":726.699,"endTime":730.3589999999999,"body":"two levels of that."},{"speaker":"Deborah Ketai","startTime":730.3589999999999,"endTime":732.879,"body":"One was that very often."},{"speaker":"Deborah Ketai","startTime":733.269,"endTime":737.019,"body":"Business leaders simply"},{"speaker":"Deborah Ketai","startTime":733.269,"endTime":737.019,"body":"had not considered AI as a"},{"speaker":"Deborah Ketai","startTime":737.019,"endTime":739.689,"body":"potential solution to problems."},{"speaker":"Deborah Ketai","startTime":739.689,"endTime":744.819,"body":"Whether those problems were"},{"speaker":"Deborah Ketai","startTime":739.689,"endTime":744.819,"body":"fraud within healthcare or"},{"speaker":"Deborah Ketai","startTime":745.119,"endTime":748.149,"body":"diagnostic imaging, there"},{"speaker":"Deborah Ketai","startTime":745.119,"endTime":748.149,"body":"were so many different"},{"speaker":"Deborah Ketai","startTime":748.149,"endTime":753.249,"body":"potential areas where AI"},{"speaker":"Deborah Ketai","startTime":748.149,"endTime":753.249,"body":"could be used and they just"},{"speaker":"Deborah Ketai","startTime":753.249,"endTime":754.389,"body":"weren't thinking about it."},{"speaker":"Deborah Ketai","startTime":754.8389999999999,"endTime":762.399,"body":"The second step was then really"},{"speaker":"Deborah Ketai","startTime":754.8389999999999,"endTime":762.399,"body":"to help connect them with"},{"speaker":"Deborah Ketai","startTime":762.399,"endTime":766.119,"body":"people who were knowledgeable"},{"speaker":"Deborah Ketai","startTime":762.399,"endTime":766.119,"body":"enough about it, that they"},{"speaker":"Deborah Ketai","startTime":766.119,"endTime":771.879,"body":"could boil the AI concepts"},{"speaker":"Deborah Ketai","startTime":766.119,"endTime":771.879,"body":"down for them and explain,"},{"speaker":"Deborah Ketai","startTime":772.2389999999999,"endTime":774.009,"body":"alright, does this exist yet?"},{"speaker":"Deborah Ketai","startTime":774.55,"endTime":776.8,"body":"Can it exist in the near future?"},{"speaker":"Deborah Ketai","startTime":777.2189999999999,"endTime":781.8399999999999,"body":"And what are the risks,"},{"speaker":"Deborah Ketai","startTime":777.2189999999999,"endTime":781.8399999999999,"body":"expenses, et cetera,"},{"speaker":"Deborah Ketai","startTime":781.8399999999999,"endTime":785.4399999999999,"body":"and potential return of"},{"speaker":"Deborah Ketai","startTime":781.8399999999999,"endTime":785.4399999999999,"body":"using these solutions."},{"speaker":"Deborah Ketai","startTime":785.9499999999999,"endTime":791.004,"body":"And then compare it because"},{"speaker":"Deborah Ketai","startTime":785.9499999999999,"endTime":791.004,"body":"AI is never going to be the"},{"speaker":"Deborah Ketai","startTime":791.004,"endTime":795.324,"body":"one size fits all, you know,"},{"speaker":"Deborah Ketai","startTime":791.004,"endTime":795.324,"body":"golden key to the puzzle."},{"speaker":"Deborah Ketai","startTime":795.744,"endTime":798.564,"body":"So they still had to"},{"speaker":"Deborah Ketai","startTime":795.744,"endTime":798.564,"body":"consider their other"},{"speaker":"Deborah Ketai","startTime":798.804,"endTime":800.7239999999999,"body":"non-AI solutions as well."},{"speaker":"Galen Low","startTime":801.024,"endTime":802.434,"body":"It's really"},{"speaker":"Galen Low","startTime":801.024,"endTime":802.434,"body":"interesting that like it"},{"speaker":"Galen Low","startTime":802.434,"endTime":805.014,"body":"brings into such sharp relief"},{"speaker":"Galen Low","startTime":802.434,"endTime":805.014,"body":"the importance of talent."},{"speaker":"Galen Low","startTime":805.014,"endTime":806.5749999999999,"body":"And that's the first thing"},{"speaker":"Galen Low","startTime":805.014,"endTime":806.5749999999999,"body":"you mentioned, right, is you"},{"speaker":"Galen Low","startTime":806.5749999999999,"endTime":810.2339999999999,"body":"know, you actually took a"},{"speaker":"Galen Low","startTime":806.5749999999999,"endTime":810.2339999999999,"body":"data science ish analytical"},{"speaker":"Galen Low","startTime":810.2339999999999,"endTime":814.884,"body":"approach to identifying the"},{"speaker":"Galen Low","startTime":810.2339999999999,"endTime":814.884,"body":"talent and stakeholder groups"},{"speaker":"Galen Low","startTime":814.884,"endTime":819.744,"body":"across the enterprise to"},{"speaker":"Galen Low","startTime":814.884,"endTime":819.744,"body":"understand the groups you're"},{"speaker":"Galen Low","startTime":819.744,"endTime":823.374,"body":"dealing with and the skill"},{"speaker":"Galen Low","startTime":819.744,"endTime":823.374,"body":"sets that they have and the"},{"speaker":"Galen Low","startTime":823.374,"endTime":824.754,"body":"skill sets that are needed."},{"speaker":"Galen Low","startTime":825.134,"endTime":828.074,"body":"To facilitate this like"},{"speaker":"Galen Low","startTime":825.134,"endTime":828.074,"body":"knowledge sharing so"},{"speaker":"Galen Low","startTime":828.074,"endTime":830.444,"body":"that everybody can kind"},{"speaker":"Galen Low","startTime":828.074,"endTime":830.444,"body":"of like level up, right?"},{"speaker":"Galen Low","startTime":830.444,"endTime":833.624,"body":"It almost like lifts all boats,"},{"speaker":"Galen Low","startTime":830.444,"endTime":833.624,"body":"especially in that realm of"},{"speaker":"Galen Low","startTime":833.624,"endTime":836.384,"body":"like the art of the possible is"},{"speaker":"Galen Low","startTime":833.624,"endTime":836.384,"body":"what we used to call it, right?"},{"speaker":"Galen Low","startTime":836.384,"endTime":838.4739999999999,"body":"Is we need to know what"},{"speaker":"Galen Low","startTime":836.384,"endTime":838.4739999999999,"body":"this technology can do."},{"speaker":"Galen Low","startTime":838.4739999999999,"endTime":840.274,"body":"We have to understand that"},{"speaker":"Galen Low","startTime":838.4739999999999,"endTime":840.274,"body":"it's not a silver bullet."},{"speaker":"Galen Low","startTime":840.4839999999999,"endTime":843.694,"body":"We have to understand how this"},{"speaker":"Galen Low","startTime":840.4839999999999,"endTime":843.694,"body":"fits into the ecosystem of other"},{"speaker":"Galen Low","startTime":843.694,"endTime":845.494,"body":"technology or other methods."},{"speaker":"Galen Low","startTime":845.9739999999999,"endTime":847.324,"body":"And on top of that."},{"speaker":"Galen Low","startTime":847.664,"endTime":850.154,"body":"Like in healthcare, the"},{"speaker":"Galen Low","startTime":847.664,"endTime":850.154,"body":"stakes are very high."},{"speaker":"Galen Low","startTime":850.394,"endTime":853.184,"body":"You know, there is a lot"},{"speaker":"Galen Low","startTime":850.394,"endTime":853.184,"body":"of compliance to consider."},{"speaker":"Galen Low","startTime":853.184,"endTime":855.164,"body":"There's a lot of, you know,"},{"speaker":"Galen Low","startTime":853.184,"endTime":855.164,"body":"regulation to consider, and"},{"speaker":"Galen Low","startTime":855.164,"endTime":857.894,"body":"fundamentally we're talking"},{"speaker":"Galen Low","startTime":855.164,"endTime":857.894,"body":"about the livelihood of"},{"speaker":"Galen Low","startTime":858.2239999999999,"endTime":860.3539999999999,"body":"human beings as the business."},{"speaker":"Galen Low","startTime":860.7139999999999,"endTime":863.054,"body":"That's what's at stake there"},{"speaker":"Galen Low","startTime":860.7139999999999,"endTime":863.054,"body":"and that's why it's worth it to"},{"speaker":"Galen Low","startTime":863.054,"endTime":865.904,"body":"bring all these groups together"},{"speaker":"Galen Low","startTime":863.054,"endTime":865.904,"body":"and identify who knows the"},{"speaker":"Galen Low","startTime":865.904,"endTime":869.504,"body":"right things and who can train"},{"speaker":"Galen Low","startTime":865.904,"endTime":869.504,"body":"and cross train one another"},{"speaker":"Galen Low","startTime":869.654,"endTime":872.924,"body":"so that we make a stronger"},{"speaker":"Galen Low","startTime":869.654,"endTime":872.924,"body":"team that sort of understands"},{"speaker":"Galen Low","startTime":872.924,"endTime":876.284,"body":"one another, has that empathy"},{"speaker":"Galen Low","startTime":872.924,"endTime":876.284,"body":"has worked together and can"},{"speaker":"Galen Low","startTime":876.284,"endTime":880.004,"body":"pursue some of these, you know,"},{"speaker":"Galen Low","startTime":876.284,"endTime":880.004,"body":"solutions that might be AI like"},{"speaker":"Galen Low","startTime":880.004,"endTime":883.004,"body":"only or might be AI combined"},{"speaker":"Galen Low","startTime":880.004,"endTime":883.004,"body":"with other technology, or might"},{"speaker":"Galen Low","startTime":883.004,"endTime":886.419,"body":"be AI combined with different"},{"speaker":"Galen Low","startTime":883.004,"endTime":886.419,"body":"med tech or just process."},{"speaker":"Galen Low","startTime":887.264,"endTime":888.314,"body":"Gosh, what a big lift."},{"speaker":"Galen Low","startTime":888.414,"endTime":891.894,"body":"Out of curiosity, 'cause it"},{"speaker":"Galen Low","startTime":888.414,"endTime":891.894,"body":"is such a big program, how do"},{"speaker":"Galen Low","startTime":891.894,"endTime":896.3639999999999,"body":"you even begin to measure that"},{"speaker":"Galen Low","startTime":891.894,"endTime":896.3639999999999,"body":"change to know if it's working?"},{"speaker":"Galen Low","startTime":896.664,"endTime":899.424,"body":"And just as a backdrop, my"},{"speaker":"Galen Low","startTime":896.664,"endTime":899.424,"body":"organization, you know, we"},{"speaker":"Galen Low","startTime":899.424,"endTime":902.034,"body":"struggle, we want to get,"},{"speaker":"Galen Low","startTime":899.424,"endTime":902.034,"body":"bring everyone together, right?"},{"speaker":"Galen Low","startTime":902.034,"endTime":903.414,"body":"We want to have"},{"speaker":"Galen Low","startTime":902.034,"endTime":903.414,"body":"these hackathons."},{"speaker":"Galen Low","startTime":903.414,"endTime":906.644,"body":"We did a week long shutdown"},{"speaker":"Galen Low","startTime":903.414,"endTime":906.644,"body":"just a few months ago to,"},{"speaker":"Galen Low","startTime":906.704,"endTime":910.4839999999999,"body":"you know, explore as teams,"},{"speaker":"Galen Low","startTime":906.704,"endTime":910.4839999999999,"body":"different AI solutions, you"},{"speaker":"Galen Low","startTime":910.4839999999999,"endTime":912.9739999999999,"body":"know, different approaches to"},{"speaker":"Galen Low","startTime":910.4839999999999,"endTime":912.9739999999999,"body":"how we can use vibe coding."},{"speaker":"Galen Low","startTime":913.244,"endTime":914.334,"body":"But all along the"},{"speaker":"Galen Low","startTime":913.244,"endTime":914.334,"body":"way we're like."},{"speaker":"Galen Low","startTime":914.8639999999999,"endTime":916.154,"body":"Is this gonna be worth it?"},{"speaker":"Galen Low","startTime":916.4839999999999,"endTime":917.4739999999999,"body":"We're gonna shut down."},{"speaker":"Galen Low","startTime":917.4739999999999,"endTime":920.504,"body":"We're gonna spend all this"},{"speaker":"Galen Low","startTime":917.4739999999999,"endTime":920.504,"body":"time and energy to like have a"},{"speaker":"Galen Low","startTime":920.504,"endTime":921.674,"body":"kind of, you know, an outcome."},{"speaker":"Galen Low","startTime":921.674,"endTime":922.634,"body":"That was pretty clear."},{"speaker":"Galen Low","startTime":922.9639999999999,"endTime":923.924,"body":"We also struggled with that."},{"speaker":"Galen Low","startTime":923.924,"endTime":925.184,"body":"How do we know if it worked?"},{"speaker":"Galen Low","startTime":925.184,"endTime":926.504,"body":"How do we know if it's working?"},{"speaker":"Galen Low","startTime":926.774,"endTime":929.174,"body":"What kinds of things were"},{"speaker":"Galen Low","startTime":926.774,"endTime":929.174,"body":"you measuring or asked to"},{"speaker":"Galen Low","startTime":929.174,"endTime":932.294,"body":"measure in terms of whether"},{"speaker":"Galen Low","startTime":929.174,"endTime":932.294,"body":"or not these, like cross"},{"speaker":"Galen Low","startTime":932.294,"endTime":934.454,"body":"training and educational"},{"speaker":"Galen Low","startTime":932.294,"endTime":934.454,"body":"sessions were working, or"},{"speaker":"Galen Low","startTime":934.454,"endTime":935.624,"body":"the hackathons were working?"},{"speaker":"Deborah Ketai","startTime":935.9839999999999,"endTime":938.894,"body":"I will"},{"speaker":"Deborah Ketai","startTime":935.9839999999999,"endTime":938.894,"body":"acknowledge that the metrics"},{"speaker":"Deborah Ketai","startTime":939.2239999999999,"endTime":943.8589999999999,"body":"were the most difficult"},{"speaker":"Deborah Ketai","startTime":939.2239999999999,"endTime":943.8589999999999,"body":"part of the program for me."},{"speaker":"Deborah Ketai","startTime":944.189,"endTime":947.759,"body":"And a lot of that had to do"},{"speaker":"Deborah Ketai","startTime":944.189,"endTime":947.759,"body":"with the fact that some of"},{"speaker":"Deborah Ketai","startTime":947.759,"endTime":951.929,"body":"the data that we wanted to"},{"speaker":"Deborah Ketai","startTime":947.759,"endTime":951.929,"body":"track simply was not captured"},{"speaker":"Deborah Ketai","startTime":952.2289999999999,"endTime":954.749,"body":"in our HR and other systems."},{"speaker":"Deborah Ketai","startTime":954.749,"endTime":959.879,"body":"So for example, not only"},{"speaker":"Deborah Ketai","startTime":954.749,"endTime":959.879,"body":"was there no way to track"},{"speaker":"Deborah Ketai","startTime":960.209,"endTime":966.149,"body":"career mobility within the HR"},{"speaker":"Deborah Ketai","startTime":960.209,"endTime":966.149,"body":"system, but because this was"},{"speaker":"Deborah Ketai","startTime":966.149,"endTime":969.509,"body":"a Fortune five company that"},{"speaker":"Deborah Ketai","startTime":966.149,"endTime":969.509,"body":"had grown largely through"},{"speaker":"Deborah Ketai","startTime":969.509,"endTime":970.649,"body":"mergers and acquisitions."},{"speaker":"Deborah Ketai","startTime":971.384,"endTime":978.044,"body":"The relics of old HR systems"},{"speaker":"Deborah Ketai","startTime":971.384,"endTime":978.044,"body":"still existed in the fact that"},{"speaker":"Deborah Ketai","startTime":978.494,"endTime":985.124,"body":"the same type of role often"},{"speaker":"Deborah Ketai","startTime":978.494,"endTime":985.124,"body":"had 15 different titles, job"},{"speaker":"Deborah Ketai","startTime":985.124,"endTime":990.584,"body":"titles or job codes across"},{"speaker":"Deborah Ketai","startTime":985.124,"endTime":990.584,"body":"the organization, and that"},{"speaker":"Deborah Ketai","startTime":990.584,"endTime":991.9639999999999,"body":"made life very difficult."},{"speaker":"Deborah Ketai","startTime":991.9639999999999,"endTime":999.824,"body":"So we really often had to rely"},{"speaker":"Deborah Ketai","startTime":991.9639999999999,"endTime":999.824,"body":"on very simple or proxy metrics."},{"speaker":"Deborah Ketai","startTime":1000.184,"endTime":1003.3349999999999,"body":"Not the kinds of things that"},{"speaker":"Deborah Ketai","startTime":1000.184,"endTime":1003.3349999999999,"body":"you'd wanna do long-term."},{"speaker":"Deborah Ketai","startTime":1003.3349999999999,"endTime":1008.0749999999999,"body":"Long-term, we would've worked"},{"speaker":"Deborah Ketai","startTime":1003.3349999999999,"endTime":1008.0749999999999,"body":"with HR to capture more data,"},{"speaker":"Deborah Ketai","startTime":1008.554,"endTime":1013.624,"body":"but just simple things like"},{"speaker":"Deborah Ketai","startTime":1008.554,"endTime":1013.624,"body":"engagement with content."},{"speaker":"Deborah Ketai","startTime":1013.624,"endTime":1018.704,"body":"So we implemented various kinds"},{"speaker":"Deborah Ketai","startTime":1013.624,"endTime":1018.704,"body":"of web analytics on both the"},{"speaker":"Deborah Ketai","startTime":1018.704,"endTime":1022.334,"body":"social media, the website,"},{"speaker":"Deborah Ketai","startTime":1018.704,"endTime":1022.334,"body":"and so on the microsites."},{"speaker":"Deborah Ketai","startTime":1022.784,"endTime":1026.534,"body":"We also obviously"},{"speaker":"Deborah Ketai","startTime":1022.784,"endTime":1026.534,"body":"captured things like"},{"speaker":"Deborah Ketai","startTime":1026.594,"endTime":1028.034,"body":"conference attendance."},{"speaker":"Deborah Ketai","startTime":1028.394,"endTime":1033.7640000000001,"body":"We were very much interested"},{"speaker":"Deborah Ketai","startTime":1028.394,"endTime":1033.7640000000001,"body":"in making sure, kind of as"},{"speaker":"Deborah Ketai","startTime":1033.7640000000001,"endTime":1038.2640000000001,"body":"a side note, that as we were"},{"speaker":"Deborah Ketai","startTime":1033.7640000000001,"endTime":1038.2640000000001,"body":"developing the AI practitioner"},{"speaker":"Deborah Ketai","startTime":1038.2640000000001,"endTime":1040.874,"body":"community, that it be diverse."},{"speaker":"Deborah Ketai","startTime":1041.204,"endTime":1046.094,"body":"And so that wound up requiring"},{"speaker":"Deborah Ketai","startTime":1041.204,"endTime":1046.094,"body":"all kinds of data, even as"},{"speaker":"Deborah Ketai","startTime":1046.094,"endTime":1050.384,"body":"we were inviting speakers"},{"speaker":"Deborah Ketai","startTime":1046.094,"endTime":1050.384,"body":"for this three day four"},{"speaker":"Deborah Ketai","startTime":1050.384,"endTime":1055.184,"body":"track conference, making sure"},{"speaker":"Deborah Ketai","startTime":1050.384,"endTime":1055.184,"body":"that the various presenters."},{"speaker":"Deborah Ketai","startTime":1055.649,"endTime":1060.239,"body":"Were different genders,"},{"speaker":"Deborah Ketai","startTime":1055.649,"endTime":1060.239,"body":"different geographic locations"},{"speaker":"Deborah Ketai","startTime":1060.51,"endTime":1064.83,"body":"globally, all kinds of"},{"speaker":"Deborah Ketai","startTime":1060.51,"endTime":1064.83,"body":"diversity metrics that we"},{"speaker":"Deborah Ketai","startTime":1064.83,"endTime":1067.05,"body":"also had different ages."},{"speaker":"Deborah Ketai","startTime":1067.469,"endTime":1072.479,"body":"And again, a lot of that"},{"speaker":"Deborah Ketai","startTime":1067.469,"endTime":1072.479,"body":"data was kind of hit or miss."},{"speaker":"Deborah Ketai","startTime":1072.81,"endTime":1075.12,"body":"A lot of it was just"},{"speaker":"Deborah Ketai","startTime":1072.81,"endTime":1075.12,"body":"plain missing and some"},{"speaker":"Deborah Ketai","startTime":1075.12,"endTime":1076.229,"body":"of it was misleading."},{"speaker":"Deborah Ketai","startTime":1076.229,"endTime":1080.725,"body":"So had the program gone on"},{"speaker":"Deborah Ketai","startTime":1076.229,"endTime":1080.725,"body":"longer and unfortunately it,"},{"speaker":"Deborah Ketai","startTime":1080.729,"endTime":1083.969,"body":"it was cut short for a variety"},{"speaker":"Deborah Ketai","startTime":1080.729,"endTime":1083.969,"body":"of reasons, having nothing to"},{"speaker":"Deborah Ketai","startTime":1083.969,"endTime":1085.229,"body":"do with the program itself."},{"speaker":"Deborah Ketai","startTime":1085.604,"endTime":1089.475,"body":"But had it gone on longer,"},{"speaker":"Deborah Ketai","startTime":1085.604,"endTime":1089.475,"body":"I think we would have been"},{"speaker":"Deborah Ketai","startTime":1089.475,"endTime":1095.235,"body":"able to come up with ways of"},{"speaker":"Deborah Ketai","startTime":1089.475,"endTime":1095.235,"body":"determining and tracking data"},{"speaker":"Deborah Ketai","startTime":1095.414,"endTime":1096.914,"body":"that was more appropriate."},{"speaker":"Galen Low","startTime":1097.154,"endTime":1098.684,"body":"I like that"},{"speaker":"Galen Low","startTime":1097.154,"endTime":1098.684,"body":"approach of like, what have"},{"speaker":"Galen Low","startTime":1098.684,"endTime":1103.549,"body":"we got to work with and how"},{"speaker":"Galen Low","startTime":1098.684,"endTime":1103.549,"body":"can we use that to gauge"},{"speaker":"Galen Low","startTime":1103.849,"endTime":1106.1299999999999,"body":"traction, I guess is kind of"},{"speaker":"Galen Low","startTime":1103.849,"endTime":1106.1299999999999,"body":"the way I'm thinking about it."},{"speaker":"Galen Low","startTime":1106.3999999999999,"endTime":1108.349,"body":"Right now, I work in an"},{"speaker":"Galen Low","startTime":1106.3999999999999,"endTime":1108.349,"body":"organization where we can"},{"speaker":"Galen Low","startTime":1108.349,"endTime":1111.049,"body":"still wrap our arms around"},{"speaker":"Galen Low","startTime":1108.349,"endTime":1111.049,"body":"our staff and like, not"},{"speaker":"Galen Low","startTime":1111.049,"endTime":1113.479,"body":"physically, but what I mean"},{"speaker":"Galen Low","startTime":1111.049,"endTime":1113.479,"body":"is like we can still, we"},{"speaker":"Galen Low","startTime":1113.479,"endTime":1116.12,"body":"know that this individual"},{"speaker":"Galen Low","startTime":1113.479,"endTime":1116.12,"body":"over here is good at x and y."},{"speaker":"Galen Low","startTime":1116.12,"endTime":1117.8899999999999,"body":"You know, we don't"},{"speaker":"Galen Low","startTime":1116.12,"endTime":1117.8899999999999,"body":"have a deep HRIS."},{"speaker":"Galen Low","startTime":1118.1299999999999,"endTime":1120.979,"body":"This sort of skills matrix"},{"speaker":"Galen Low","startTime":1118.1299999999999,"endTime":1120.979,"body":"isn't deeply formalized."},{"speaker":"Galen Low","startTime":1120.979,"endTime":1122.539,"body":"We just kind of know like"},{"speaker":"Galen Low","startTime":1120.979,"endTime":1122.539,"body":"this person would be good."},{"speaker":"Galen Low","startTime":1122.539,"endTime":1123.319,"body":"They know their stuff."},{"speaker":"Galen Low","startTime":1123.559,"endTime":1125.2549999999999,"body":"Maybe they can do"},{"speaker":"Galen Low","startTime":1123.559,"endTime":1125.2549999999999,"body":"a lunch and learn."},{"speaker":"Galen Low","startTime":1125.78,"endTime":1128.99,"body":"When you talk about enterprise"},{"speaker":"Galen Low","startTime":1125.78,"endTime":1128.99,"body":"at scale, and I'm thinking about"},{"speaker":"Galen Low","startTime":1128.99,"endTime":1132.6789999999999,"body":"my time working for consultancy,"},{"speaker":"Galen Low","startTime":1128.99,"endTime":1132.6789999999999,"body":"like 500,000 employees, right?"},{"speaker":"Galen Low","startTime":1132.729,"endTime":1134.559,"body":"It's almost more similar,"},{"speaker":"Galen Low","startTime":1132.729,"endTime":1134.559,"body":"like when you talk about"},{"speaker":"Galen Low","startTime":1134.559,"endTime":1136.959,"body":"social media and these like"},{"speaker":"Galen Low","startTime":1134.559,"endTime":1136.959,"body":"events and these conferences,"},{"speaker":"Galen Low","startTime":1137.259,"endTime":1140.349,"body":"it is almost more like a"},{"speaker":"Galen Low","startTime":1137.259,"endTime":1140.349,"body":"sort of mass business model."},{"speaker":"Galen Low","startTime":1140.349,"endTime":1142.4189999999999,"body":"Like you would, if you were"},{"speaker":"Galen Low","startTime":1140.349,"endTime":1142.4189999999999,"body":"planning a conference that was"},{"speaker":"Galen Low","startTime":1142.4189999999999,"endTime":1145.4189999999999,"body":"external or you know, building"},{"speaker":"Galen Low","startTime":1142.4189999999999,"endTime":1145.4189999999999,"body":"a social media platform and"},{"speaker":"Galen Low","startTime":1145.469,"endTime":1147.809,"body":"you're looking for engagement,"},{"speaker":"Galen Low","startTime":1145.469,"endTime":1147.809,"body":"you're looking for things like."},{"speaker":"Galen Low","startTime":1148.449,"endTime":1150.399,"body":"Ticket sales and attendance."},{"speaker":"Galen Low","startTime":1150.609,"endTime":1152.769,"body":"You have to look at this"},{"speaker":"Galen Low","startTime":1150.609,"endTime":1152.769,"body":"data in aggregate, and then"},{"speaker":"Galen Low","startTime":1152.769,"endTime":1155.289,"body":"you're hoping that they fill"},{"speaker":"Galen Low","startTime":1152.769,"endTime":1155.289,"body":"out that survey of on their"},{"speaker":"Galen Low","startTime":1155.289,"endTime":1157.389,"body":"way in or on their way out"},{"speaker":"Galen Low","startTime":1155.289,"endTime":1157.389,"body":"about who they were and who"},{"speaker":"Galen Low","startTime":1157.389,"endTime":1159.939,"body":"they are and what things they"},{"speaker":"Galen Low","startTime":1157.389,"endTime":1159.939,"body":"like to do, and that's the"},{"speaker":"Galen Low","startTime":1159.939,"endTime":1161.1689999999999,"body":"data you have to work with."},{"speaker":"Galen Low","startTime":1161.439,"endTime":1164.739,"body":"I like that idea that if it"},{"speaker":"Galen Low","startTime":1161.439,"endTime":1164.739,"body":"continued on, absolutely, and"},{"speaker":"Galen Low","startTime":1164.739,"endTime":1168.849,"body":"I think even just like having"},{"speaker":"Galen Low","startTime":1164.739,"endTime":1168.849,"body":"an HR system that has more"},{"speaker":"Galen Low","startTime":1169.089,"endTime":1172.209,"body":"structured and clean data about"},{"speaker":"Galen Low","startTime":1169.089,"endTime":1172.209,"body":"people and what they're good"},{"speaker":"Galen Low","startTime":1172.209,"endTime":1175.439,"body":"at to sort of make decisions"},{"speaker":"Galen Low","startTime":1172.209,"endTime":1175.439,"body":"about community and events,"},{"speaker":"Galen Low","startTime":1175.439,"endTime":1176.9089999999999,"body":"but also just like staffing."},{"speaker":"Galen Low","startTime":1177.239,"endTime":1178.139,"body":"I think it's the right idea."},{"speaker":"Galen Low","startTime":1178.139,"endTime":1181.649,"body":"You almost need AI to build"},{"speaker":"Galen Low","startTime":1178.139,"endTime":1181.649,"body":"the next generation of"},{"speaker":"Galen Low","startTime":1181.979,"endTime":1184.499,"body":"stakeholder identification,"},{"speaker":"Galen Low","startTime":1181.979,"endTime":1184.499,"body":"I guess, at that scale."},{"speaker":"Galen Low","startTime":1184.859,"endTime":1187.529,"body":"But I like that it's actually"},{"speaker":"Galen Low","startTime":1184.859,"endTime":1187.529,"body":"sort of signal based, right?"},{"speaker":"Galen Low","startTime":1187.529,"endTime":1191.549,"body":"Not trying to dig too deep"},{"speaker":"Galen Low","startTime":1187.529,"endTime":1191.549,"body":"into data you don't have and"},{"speaker":"Galen Low","startTime":1191.549,"endTime":1194.234,"body":"wishing that you had it and"},{"speaker":"Galen Low","startTime":1191.549,"endTime":1194.234,"body":"sort of being immobilized by"},{"speaker":"Galen Low","startTime":1194.234,"endTime":1197.654,"body":"it versus like being creative,"},{"speaker":"Galen Low","startTime":1194.234,"endTime":1197.654,"body":"working with what you've got."},{"speaker":"Galen Low","startTime":1197.954,"endTime":1199.874,"body":"What you said about the"},{"speaker":"Galen Low","startTime":1197.954,"endTime":1199.874,"body":"job titles and the job"},{"speaker":"Galen Low","startTime":1199.874,"endTime":1201.434,"body":"codes is like, what a mess."},{"speaker":"Galen Low","startTime":1201.644,"endTime":1203.504,"body":"Like I've worked in"},{"speaker":"Galen Low","startTime":1201.644,"endTime":1203.504,"body":"organizations that, you"},{"speaker":"Galen Low","startTime":1203.504,"endTime":1206.564,"body":"know, are like m and a is"},{"speaker":"Galen Low","startTime":1203.504,"endTime":1206.564,"body":"a weekly ritual, right?"},{"speaker":"Galen Low","startTime":1206.714,"endTime":1208.274,"body":"Just like a choir"},{"speaker":"Galen Low","startTime":1206.714,"endTime":1208.274,"body":"company every week."},{"speaker":"Galen Low","startTime":1208.754,"endTime":1211.0339999999999,"body":"And it's so messy and"},{"speaker":"Galen Low","startTime":1208.754,"endTime":1211.0339999999999,"body":"there's so many things and"},{"speaker":"Galen Low","startTime":1211.0339999999999,"endTime":1213.464,"body":"we're like, how do we even"},{"speaker":"Galen Low","startTime":1211.0339999999999,"endTime":1213.464,"body":"know who we've got now?"},{"speaker":"Galen Low","startTime":1213.734,"endTime":1218.109,"body":"But yeah, I can sympathize"},{"speaker":"Galen Low","startTime":1213.734,"endTime":1218.109,"body":"with that effort of trying to"},{"speaker":"Galen Low","startTime":1218.109,"endTime":1221.559,"body":"figure out who does what and who"},{"speaker":"Galen Low","startTime":1218.109,"endTime":1221.559,"body":"should be at the table and who"},{"speaker":"Galen Low","startTime":1221.559,"endTime":1224.559,"body":"could speak at this event and"},{"speaker":"Galen Low","startTime":1221.559,"endTime":1224.559,"body":"trying not to like miss anybody."},{"speaker":"Galen Low","startTime":1224.559,"endTime":1224.829,"body":"Right?"},{"speaker":"Galen Low","startTime":1224.829,"endTime":1227.859,"body":"Like why didn't you ask, you"},{"speaker":"Galen Low","startTime":1224.829,"endTime":1227.859,"body":"know, like this person who is"},{"speaker":"Galen Low","startTime":1227.859,"endTime":1230.259,"body":"our expert on this, I was like,"},{"speaker":"Galen Low","startTime":1227.859,"endTime":1230.259,"body":"wasn't in the system, sorry."},{"speaker":"Deborah Ketai","startTime":1230.529,"endTime":1230.859,"body":"Right."},{"speaker":"Deborah Ketai","startTime":1230.859,"endTime":1234.1589999999999,"body":"And you know, on the other"},{"speaker":"Deborah Ketai","startTime":1230.859,"endTime":1234.1589999999999,"body":"hand, whenever you're working"},{"speaker":"Deborah Ketai","startTime":1234.1589999999999,"endTime":1239.109,"body":"with a technology associated"},{"speaker":"Deborah Ketai","startTime":1234.1589999999999,"endTime":1239.109,"body":"change, you have the advantage"},{"speaker":"Deborah Ketai","startTime":1239.379,"endTime":1244.814,"body":"of having user statistics of"},{"speaker":"Deborah Ketai","startTime":1239.379,"endTime":1244.814,"body":"various kinds and analytics of"},{"speaker":"Deborah Ketai","startTime":1244.814,"endTime":1248.684,"body":"various kinds that at least you"},{"speaker":"Deborah Ketai","startTime":1244.814,"endTime":1248.684,"body":"can call on to find out who's"},{"speaker":"Deborah Ketai","startTime":1248.684,"endTime":1251.2939999999999,"body":"using hugging face or whatever."},{"speaker":"Galen Low","startTime":1251.684,"endTime":1252.7939999999999,"body":"Is"},{"speaker":"Galen Low","startTime":1251.684,"endTime":1252.7939999999999,"body":"hugging face a tool?"},{"speaker":"Deborah Ketai","startTime":1254.204,"endTime":1258.074,"body":"Hugging"},{"speaker":"Deborah Ketai","startTime":1254.204,"endTime":1258.074,"body":"face provides these small"},{"speaker":"Deborah Ketai","startTime":1258.074,"endTime":1262.174,"body":"areas to create your own"},{"speaker":"Deborah Ketai","startTime":1258.074,"endTime":1262.174,"body":"generative AI models."},{"speaker":"Galen Low","startTime":1262.384,"endTime":1262.744,"body":"Okay."},{"speaker":"Galen Low","startTime":1262.744,"endTime":1263.134,"body":"Right, right."},{"speaker":"Galen Low","startTime":1264.274,"endTime":1267.024,"body":"My head went directly to"},{"speaker":"Galen Low","startTime":1264.274,"endTime":1267.024,"body":"Ridley Scott's alien franchise."},{"speaker":"Galen Low","startTime":1267.594,"endTime":1269.514,"body":"It's like aliens that jump"},{"speaker":"Galen Low","startTime":1267.594,"endTime":1269.514,"body":"up and grab your face."},{"speaker":"Galen Low","startTime":1269.514,"endTime":1271.464,"body":"I was like, probably"},{"speaker":"Galen Low","startTime":1269.514,"endTime":1271.464,"body":"not what Deborah means."},{"speaker":"Deborah Ketai","startTime":1273.024,"endTime":1275.424,"body":"Probably what"},{"speaker":"Deborah Ketai","startTime":1273.024,"endTime":1275.424,"body":"the founders envisioned, right?"},{"speaker":"Galen Low","startTime":1275.724,"endTime":1276.264,"body":"Yeah, exactly."},{"speaker":"Galen Low","startTime":1276.264,"endTime":1277.824,"body":"Could we just have a thing"},{"speaker":"Galen Low","startTime":1276.264,"endTime":1277.824,"body":"that jumps out at the"},{"speaker":"Galen Low","startTime":1277.824,"endTime":1280.7939999999999,"body":"screen and just like slurps"},{"speaker":"Galen Low","startTime":1277.824,"endTime":1280.7939999999999,"body":"data out of their brain?"},{"speaker":"Galen Low","startTime":1281.199,"endTime":1283.1789999999999,"body":"It strikes me that you're, you"},{"speaker":"Galen Low","startTime":1281.199,"endTime":1283.1789999999999,"body":"know, you're very passionate"},{"speaker":"Galen Low","startTime":1283.1789999999999,"endTime":1286.029,"body":"about change management and it's"},{"speaker":"Galen Low","startTime":1283.1789999999999,"endTime":1286.029,"body":"not just AI change management."},{"speaker":"Galen Low","startTime":1286.329,"endTime":1287.979,"body":"You know, you've worked"},{"speaker":"Galen Low","startTime":1286.329,"endTime":1287.979,"body":"on de and I initiatives,"},{"speaker":"Galen Low","startTime":1287.979,"endTime":1289.869,"body":"you've worked on other"},{"speaker":"Galen Low","startTime":1287.979,"endTime":1289.869,"body":"sort of data initiatives."},{"speaker":"Galen Low","startTime":1290.289,"endTime":1292.899,"body":"I'm just curious, like in"},{"speaker":"Galen Low","startTime":1290.289,"endTime":1292.899,"body":"your experience, does change"},{"speaker":"Galen Low","startTime":1292.899,"endTime":1294.9089999999999,"body":"management need to be treated"},{"speaker":"Galen Low","startTime":1292.899,"endTime":1294.9089999999999,"body":"differently when it comes"},{"speaker":"Galen Low","startTime":1294.9089999999999,"endTime":1297.9089999999999,"body":"to AI, or is it kind of the"},{"speaker":"Galen Low","startTime":1294.9089999999999,"endTime":1297.9089999999999,"body":"same playbook as other types"},{"speaker":"Galen Low","startTime":1297.9089999999999,"endTime":1299.1689999999999,"body":"of organizational change?"},{"speaker":"Deborah Ketai","startTime":1299.589,"endTime":1301.719,"body":"There"},{"speaker":"Deborah Ketai","startTime":1299.589,"endTime":1301.719,"body":"are some differences."},{"speaker":"Deborah Ketai","startTime":1302.079,"endTime":1305.469,"body":"First of all, anything"},{"speaker":"Deborah Ketai","startTime":1302.079,"endTime":1305.469,"body":"related to AI and ML is"},{"speaker":"Deborah Ketai","startTime":1305.469,"endTime":1310.629,"body":"going to move faster and"},{"speaker":"Deborah Ketai","startTime":1305.469,"endTime":1310.629,"body":"faster as time goes on."},{"speaker":"Deborah Ketai","startTime":1311.249,"endTime":1314.609,"body":"The learning curve"},{"speaker":"Deborah Ketai","startTime":1311.249,"endTime":1314.609,"body":"is just exponential."},{"speaker":"Deborah Ketai","startTime":1315.059,"endTime":1320.309,"body":"I think that people who"},{"speaker":"Deborah Ketai","startTime":1315.059,"endTime":1320.309,"body":"are going to manage change"},{"speaker":"Deborah Ketai","startTime":1320.309,"endTime":1326.219,"body":"initiatives or projects or"},{"speaker":"Deborah Ketai","startTime":1320.309,"endTime":1326.219,"body":"programs in the AI space need to"},{"speaker":"Deborah Ketai","startTime":1326.219,"endTime":1331.289,"body":"get a sense of the foundations"},{"speaker":"Deborah Ketai","startTime":1326.219,"endTime":1331.289,"body":"of data process, infrastructure,"},{"speaker":"Deborah Ketai","startTime":1331.589,"endTime":1336.899,"body":"alignment with strategic goals,"},{"speaker":"Deborah Ketai","startTime":1331.589,"endTime":1336.899,"body":"and for change management."},{"speaker":"Deborah Ketai","startTime":1337.319,"endTime":1340.049,"body":"You always need"},{"speaker":"Deborah Ketai","startTime":1337.319,"endTime":1340.049,"body":"buy-in at the top."},{"speaker":"Deborah Ketai","startTime":1340.349,"endTime":1343.829,"body":"You need buy-in from middle"},{"speaker":"Deborah Ketai","startTime":1340.349,"endTime":1343.829,"body":"management because they're gonna"},{"speaker":"Deborah Ketai","startTime":1343.829,"endTime":1345.599,"body":"provide the what's in it for me."},{"speaker":"Deborah Ketai","startTime":1346.019,"endTime":1351.749,"body":"And you need mechanisms for"},{"speaker":"Deborah Ketai","startTime":1346.019,"endTime":1351.749,"body":"the ground level employees"},{"speaker":"Deborah Ketai","startTime":1351.749,"endTime":1355.9189999999999,"body":"to feed ideas back up and"},{"speaker":"Deborah Ketai","startTime":1351.749,"endTime":1355.9189999999999,"body":"attitudes back up to the top."},{"speaker":"Deborah Ketai","startTime":1356.489,"endTime":1360.509,"body":"There's also the question"},{"speaker":"Deborah Ketai","startTime":1356.489,"endTime":1360.509,"body":"of resistance to AI as a"},{"speaker":"Deborah Ketai","startTime":1360.509,"endTime":1364.079,"body":"concept, whether it's the."},{"speaker":"Deborah Ketai","startTime":1364.829,"endTime":1367.829,"body":"Immediate reflex of,"},{"speaker":"Deborah Ketai","startTime":1364.829,"endTime":1367.829,"body":"is my job secure?"},{"speaker":"Deborah Ketai","startTime":1368.189,"endTime":1370.899,"body":"And the answer to that"},{"speaker":"Deborah Ketai","startTime":1368.189,"endTime":1370.899,"body":"is maybe, maybe not."},{"speaker":"Deborah Ketai","startTime":1372.959,"endTime":1375.959,"body":"Is anybody's job secure"},{"speaker":"Deborah Ketai","startTime":1372.959,"endTime":1375.959,"body":"in this day and age?"},{"speaker":"Deborah Ketai","startTime":1376.289,"endTime":1378.329,"body":"There's a lack of understanding."},{"speaker":"Deborah Ketai","startTime":1378.359,"endTime":1382.499,"body":"There is often a lack of"},{"speaker":"Deborah Ketai","startTime":1378.359,"endTime":1382.499,"body":"transparency, both around the"},{"speaker":"Deborah Ketai","startTime":1382.499,"endTime":1387.569,"body":"use of AI within a company and"},{"speaker":"Deborah Ketai","startTime":1382.499,"endTime":1387.569,"body":"simply the lack of transparency"},{"speaker":"Deborah Ketai","startTime":1387.569,"endTime":1390.269,"body":"of the tools themselves and"},{"speaker":"Deborah Ketai","startTime":1387.569,"endTime":1390.269,"body":"how they're making decisions,"},{"speaker":"Deborah Ketai","startTime":1390.599,"endTime":1392.759,"body":"or if you're gonna allow them"},{"speaker":"Deborah Ketai","startTime":1390.599,"endTime":1392.759,"body":"to make decisions, how they're"},{"speaker":"Deborah Ketai","startTime":1392.759,"endTime":1394.019,"body":"coming up with their output."},{"speaker":"Deborah Ketai","startTime":1394.469,"endTime":1399.119,"body":"There's plenty of fear and"},{"speaker":"Deborah Ketai","startTime":1394.469,"endTime":1399.119,"body":"risks involved, and so I think"},{"speaker":"Deborah Ketai","startTime":1399.119,"endTime":1404.129,"body":"that there is a separate space"},{"speaker":"Deborah Ketai","startTime":1399.119,"endTime":1404.129,"body":"within change management for"},{"speaker":"Deborah Ketai","startTime":1404.129,"endTime":1408.089,"body":"people who are working on AI"},{"speaker":"Deborah Ketai","startTime":1404.129,"endTime":1408.089,"body":"related change initiatives."},{"speaker":"Deborah Ketai","startTime":1408.449,"endTime":1412.379,"body":"But I think the basic"},{"speaker":"Deborah Ketai","startTime":1408.449,"endTime":1412.379,"body":"tenets of change management"},{"speaker":"Deborah Ketai","startTime":1412.379,"endTime":1414.524,"body":"are the same, regardless."},{"speaker":"Galen Low","startTime":1414.824,"endTime":1416.354,"body":"That makes sense"},{"speaker":"Galen Low","startTime":1414.824,"endTime":1416.354,"body":"to me in terms of, yeah, the"},{"speaker":"Galen Low","startTime":1416.354,"endTime":1418.964,"body":"things you mentioned about"},{"speaker":"Galen Low","startTime":1416.354,"endTime":1418.964,"body":"buy-in and transparency."},{"speaker":"Galen Low","startTime":1419.234,"endTime":1419.474,"body":"Yeah."},{"speaker":"Galen Low","startTime":1419.474,"endTime":1422.624,"body":"What really got me was the pace"},{"speaker":"Galen Low","startTime":1419.474,"endTime":1422.624,"body":"of change and that it's not just"},{"speaker":"Galen Low","startTime":1422.624,"endTime":1426.524,"body":"like one change in organizations"},{"speaker":"Galen Low","startTime":1422.624,"endTime":1426.524,"body":"that I've worked in the past."},{"speaker":"Galen Low","startTime":1426.674,"endTime":1428.474,"body":"There is like a change"},{"speaker":"Galen Low","startTime":1426.674,"endTime":1428.474,"body":"management team, right?"},{"speaker":"Galen Low","startTime":1428.624,"endTime":1430.964,"body":"And they're gonna manage"},{"speaker":"Galen Low","startTime":1428.624,"endTime":1430.964,"body":"that one change and"},{"speaker":"Galen Low","startTime":1430.964,"endTime":1432.584,"body":"then they walk away and."},{"speaker":"Galen Low","startTime":1433.039,"endTime":1434.629,"body":"Come back whenever"},{"speaker":"Galen Low","startTime":1433.039,"endTime":1434.629,"body":"they're needed, right?"},{"speaker":"Galen Low","startTime":1434.629,"endTime":1435.619,"body":"For the next big change."},{"speaker":"Galen Low","startTime":1435.619,"endTime":1438.499,"body":"But what we're talking about"},{"speaker":"Galen Low","startTime":1435.619,"endTime":1438.499,"body":"here is actually continuous"},{"speaker":"Galen Low","startTime":1438.499,"endTime":1441.829,"body":"change on sort of that like, I"},{"speaker":"Galen Low","startTime":1438.499,"endTime":1441.829,"body":"don't wanna say shaky ground,"},{"speaker":"Galen Low","startTime":1441.829,"endTime":1445.249,"body":"but you know, I think the thing"},{"speaker":"Galen Low","startTime":1441.829,"endTime":1445.249,"body":"you said about job security and"},{"speaker":"Galen Low","startTime":1445.4289999999999,"endTime":1449.029,"body":"fear of the technology and like"},{"speaker":"Galen Low","startTime":1445.4289999999999,"endTime":1449.029,"body":"the black box decision making"},{"speaker":"Galen Low","startTime":1449.029,"endTime":1452.989,"body":"within the technology, those are"},{"speaker":"Galen Low","startTime":1449.029,"endTime":1452.989,"body":"all things that sort of amplify"},{"speaker":"Galen Low","startTime":1453.319,"endTime":1455.2939999999999,"body":"how people experience change."},{"speaker":"Galen Low","startTime":1456.299,"endTime":1458.369,"body":"Then it's exacerbated by"},{"speaker":"Galen Low","startTime":1456.299,"endTime":1458.369,"body":"the fact that it doesn't"},{"speaker":"Galen Low","startTime":1458.369,"endTime":1459.269,"body":"just end, you know?"},{"speaker":"Galen Low","startTime":1459.269,"endTime":1461.629,"body":"I'm like to take the metaphor"},{"speaker":"Galen Low","startTime":1459.269,"endTime":1461.629,"body":"too far, I'm picturing"},{"speaker":"Galen Low","startTime":1461.629,"endTime":1462.889,"body":"like hunger Games, right?"},{"speaker":"Galen Low","startTime":1463.129,"endTime":1466.4289999999999,"body":"You're like, okay, maybe if"},{"speaker":"Galen Low","startTime":1463.129,"endTime":1466.4289999999999,"body":"there's one, like one round"},{"speaker":"Galen Low","startTime":1466.519,"endTime":1469.129,"body":"and you make it, you're"},{"speaker":"Galen Low","startTime":1466.519,"endTime":1469.129,"body":"like, okay, I'm safe forever."},{"speaker":"Galen Low","startTime":1469.369,"endTime":1470.329,"body":"Whereas that's not the case."},{"speaker":"Galen Low","startTime":1470.329,"endTime":1472.639,"body":"It's gonna like kind of,"},{"speaker":"Galen Low","startTime":1470.329,"endTime":1472.639,"body":"it's continuous change."},{"speaker":"Galen Low","startTime":1472.639,"endTime":1474.349,"body":"I once got chided for saying"},{"speaker":"Galen Low","startTime":1472.639,"endTime":1474.349,"body":"constant change 'cause"},{"speaker":"Galen Low","startTime":1474.349,"endTime":1478.489,"body":"constant, anyways, but the"},{"speaker":"Galen Low","startTime":1474.349,"endTime":1478.489,"body":"continuous change aspect"},{"speaker":"Galen Low","startTime":1478.729,"endTime":1480.649,"body":"is a thing that makes it."},{"speaker":"Galen Low","startTime":1481.219,"endTime":1484.459,"body":"Complicated because it's not"},{"speaker":"Galen Low","startTime":1481.219,"endTime":1484.459,"body":"just a straight line anymore,"},{"speaker":"Galen Low","startTime":1484.459,"endTime":1485.719,"body":"like linear change management."},{"speaker":"Galen Low","startTime":1485.719,"endTime":1487.1589999999999,"body":"It's like, it's cyclical."},{"speaker":"Galen Low","startTime":1487.219,"endTime":1490.129,"body":"It's like a cycle of change"},{"speaker":"Galen Low","startTime":1487.219,"endTime":1490.129,"body":"that almost needs to be managed"},{"speaker":"Galen Low","startTime":1490.129,"endTime":1493.219,"body":"continuously because change"},{"speaker":"Galen Low","startTime":1490.129,"endTime":1493.219,"body":"isn't, you know, hasn't stopped."},{"speaker":"Deborah Ketai","startTime":1493.489,"endTime":1493.759,"body":"Right."},{"speaker":"Deborah Ketai","startTime":1494.119,"endTime":1496.6689999999999,"body":"I mean, even within"},{"speaker":"Deborah Ketai","startTime":1494.119,"endTime":1496.6689999999999,"body":"the AI, the individual"},{"speaker":"Deborah Ketai","startTime":1496.674,"endTime":1497.684,"body":"AI efforts themselves."},{"speaker":"Deborah Ketai","startTime":1498.624,"endTime":1500.364,"body":"There's continual change."},{"speaker":"Deborah Ketai","startTime":1500.414,"endTime":1503.774,"body":"Your data is drifting"},{"speaker":"Deborah Ketai","startTime":1500.414,"endTime":1503.774,"body":"as time goes on."},{"speaker":"Deborah Ketai","startTime":1503.774,"endTime":1506.894,"body":"So there are all kinds of"},{"speaker":"Deborah Ketai","startTime":1503.774,"endTime":1506.894,"body":"different things that the"},{"speaker":"Deborah Ketai","startTime":1506.894,"endTime":1510.134,"body":"project manager or the change"},{"speaker":"Deborah Ketai","startTime":1506.894,"endTime":1510.134,"body":"manager or both need to take"},{"speaker":"Deborah Ketai","startTime":1510.134,"endTime":1514.814,"body":"into account that are different"},{"speaker":"Deborah Ketai","startTime":1510.134,"endTime":1514.814,"body":"based on the science involved."},{"speaker":"Deborah Ketai","startTime":1515.174,"endTime":1518.709,"body":"But as I said, that's"},{"speaker":"Deborah Ketai","startTime":1515.174,"endTime":1518.709,"body":"kind of a small area"},{"speaker":"Deborah Ketai","startTime":1518.709,"endTime":1522.459,"body":"relative to the foundations"},{"speaker":"Deborah Ketai","startTime":1518.709,"endTime":1522.459,"body":"of project management"},{"speaker":"Deborah Ketai","startTime":1522.459,"endTime":1523.539,"body":"and change management."},{"speaker":"Deborah Ketai","startTime":1523.539,"endTime":1524.709,"body":"Those are the same."},{"speaker":"Galen Low","startTime":1524.829,"endTime":1526.359,"body":"Yeah, the"},{"speaker":"Galen Low","startTime":1524.829,"endTime":1526.359,"body":"frameworks are the same."},{"speaker":"Galen Low","startTime":1526.509,"endTime":1529.089,"body":"The stuff that goes inside"},{"speaker":"Galen Low","startTime":1526.509,"endTime":1529.089,"body":"of it, there will always be,"},{"speaker":"Galen Low","startTime":1529.089,"endTime":1530.889,"body":"well, it couldn't make it too"},{"speaker":"Galen Low","startTime":1529.089,"endTime":1530.889,"body":"easy for ourselves, could we?"},{"speaker":"Galen Low","startTime":1532.089,"endTime":1533.379,"body":"It's not gonna be"},{"speaker":"Galen Low","startTime":1532.089,"endTime":1533.379,"body":"the same every time."},{"speaker":"Galen Low","startTime":1533.379,"endTime":1536.969,"body":"There's gonna be nuance, there's"},{"speaker":"Galen Low","startTime":1533.379,"endTime":1536.969,"body":"gonna be complexities about"},{"speaker":"Galen Low","startTime":1537.029,"endTime":1538.469,"body":"what type of change it is."},{"speaker":"Deborah Ketai","startTime":1538.709,"endTime":1542.4289999999999,"body":"And one of"},{"speaker":"Deborah Ketai","startTime":1538.709,"endTime":1542.4289999999999,"body":"the complexities that I think"},{"speaker":"Deborah Ketai","startTime":1542.4289999999999,"endTime":1546.899,"body":"people are just now starting to"},{"speaker":"Deborah Ketai","startTime":1542.4289999999999,"endTime":1546.899,"body":"realize is that increasingly,"},{"speaker":"Deborah Ketai","startTime":1547.199,"endTime":1552.239,"body":"particularly with generative"},{"speaker":"Deborah Ketai","startTime":1547.199,"endTime":1552.239,"body":"AI, AI is itself a stakeholder."},{"speaker":"Deborah Ketai","startTime":1552.689,"endTime":1554.189,"body":"It has its own."},{"speaker":"Deborah Ketai","startTime":1554.859,"endTime":1558.1589999999999,"body":"You know, we're finding out"},{"speaker":"Deborah Ketai","startTime":1554.859,"endTime":1558.1589999999999,"body":"that it has its own goals,"},{"speaker":"Deborah Ketai","startTime":1558.1589999999999,"endTime":1562.629,"body":"its own attitudes, and it"},{"speaker":"Deborah Ketai","startTime":1558.1589999999999,"endTime":1562.629,"body":"will act differently and"},{"speaker":"Deborah Ketai","startTime":1562.629,"endTime":1565.9289999999999,"body":"sometimes contrary to the"},{"speaker":"Deborah Ketai","startTime":1562.629,"endTime":1565.9289999999999,"body":"way you want it to based on"},{"speaker":"Deborah Ketai","startTime":1566.289,"endTime":1568.209,"body":"those internal realities."},{"speaker":"Galen Low","startTime":1568.479,"endTime":1569.1689999999999,"body":"That's interesting."},{"speaker":"Galen Low","startTime":1569.1689999999999,"endTime":1569.829,"body":"I really like that."},{"speaker":"Galen Low","startTime":1570.269,"endTime":1572.639,"body":"We've been talking in the"},{"speaker":"Galen Low","startTime":1570.269,"endTime":1572.639,"body":"community about almost like"},{"speaker":"Galen Low","startTime":1572.639,"endTime":1576.329,"body":"adding your AI tools to the"},{"speaker":"Galen Low","startTime":1572.639,"endTime":1576.329,"body":"like project communication"},{"speaker":"Galen Low","startTime":1576.329,"endTime":1579.089,"body":"plan because it becomes a"},{"speaker":"Galen Low","startTime":1576.329,"endTime":1579.089,"body":"source of truth or you know,"},{"speaker":"Galen Low","startTime":1579.089,"endTime":1580.319,"body":"a source of information."},{"speaker":"Galen Low","startTime":1580.319,"endTime":1582.539,"body":"So we do need to"},{"speaker":"Galen Low","startTime":1580.319,"endTime":1582.539,"body":"communicate updates to it."},{"speaker":"Galen Low","startTime":1582.539,"endTime":1584.549,"body":"You know, whether that's"},{"speaker":"Galen Low","startTime":1582.539,"endTime":1584.549,"body":"uploading meeting minutes"},{"speaker":"Galen Low","startTime":1584.549,"endTime":1587.129,"body":"and stuff up to like the"},{"speaker":"Galen Low","startTime":1584.549,"endTime":1587.129,"body":"tools that we're using so"},{"speaker":"Galen Low","startTime":1587.129,"endTime":1587.939,"body":"that they're up to date."},{"speaker":"Galen Low","startTime":1588.9289999999999,"endTime":1590.879,"body":"I like that whole notion"},{"speaker":"Galen Low","startTime":1588.9289999999999,"endTime":1590.879,"body":"of like, they've got"},{"speaker":"Galen Low","startTime":1590.879,"endTime":1593.699,"body":"their own attitudes and"},{"speaker":"Galen Low","startTime":1590.879,"endTime":1593.699,"body":"perspectives on things."},{"speaker":"Galen Low","startTime":1594.014,"endTime":1596.204,"body":"And you know, this time two"},{"speaker":"Galen Low","startTime":1594.014,"endTime":1596.204,"body":"years ago, it would've been"},{"speaker":"Galen Low","startTime":1596.204,"endTime":1598.7839999999999,"body":"like, that's sci-fi, but it's"},{"speaker":"Galen Low","startTime":1596.204,"endTime":1598.7839999999999,"body":"not really, you know, we're"},{"speaker":"Galen Low","startTime":1598.7839999999999,"endTime":1601.094,"body":"talking about agentic workflows."},{"speaker":"Galen Low","startTime":1601.094,"endTime":1603.974,"body":"We're, you know, we're talking"},{"speaker":"Galen Low","startTime":1601.094,"endTime":1603.974,"body":"about pursuing a general"},{"speaker":"Galen Low","startTime":1604.214,"endTime":1605.444,"body":"artificial intelligence."},{"speaker":"Galen Low","startTime":1605.744,"endTime":1608.564,"body":"We're not there yet, but even"},{"speaker":"Galen Low","startTime":1605.744,"endTime":1608.564,"body":"just now, we do need to kind of"},{"speaker":"Galen Low","startTime":1608.564,"endTime":1611.354,"body":"consider that because frankly,"},{"speaker":"Galen Low","startTime":1608.564,"endTime":1611.354,"body":"that's how it's built, right?"},{"speaker":"Galen Low","startTime":1611.354,"endTime":1616.3039999999999,"body":"To either a, especially in the"},{"speaker":"Galen Low","startTime":1611.354,"endTime":1616.3039999999999,"body":"case of generative AI, cater to"},{"speaker":"Galen Low","startTime":1616.574,"endTime":1619.364,"body":"an individual user's preference,"},{"speaker":"Galen Low","startTime":1616.574,"endTime":1619.364,"body":"but maybe also behave"},{"speaker":"Galen Low","startTime":1619.364,"endTime":1621.764,"body":"differently in front of another"},{"speaker":"Galen Low","startTime":1619.364,"endTime":1621.764,"body":"user, which I guess is probably"},{"speaker":"Galen Low","startTime":1621.764,"endTime":1624.209,"body":"the same with humans, but I"},{"speaker":"Galen Low","startTime":1621.764,"endTime":1624.209,"body":"like that idea that it needs"},{"speaker":"Galen Low","startTime":1624.209,"endTime":1627.719,"body":"to be taken into account, that"},{"speaker":"Galen Low","startTime":1624.209,"endTime":1627.719,"body":"it is a stakeholder, that it"},{"speaker":"Galen Low","startTime":1627.9289999999999,"endTime":1633.329,"body":"itself is changing and it itself"},{"speaker":"Galen Low","startTime":1627.9289999999999,"endTime":1633.329,"body":"needs change management in a"},{"speaker":"Galen Low","startTime":1633.329,"endTime":1636.329,"body":"way to understand the change"},{"speaker":"Galen Low","startTime":1633.329,"endTime":1636.329,"body":"that are going on around it."},{"speaker":"Deborah Ketai","startTime":1636.329,"endTime":1638.639,"body":"I think, you"},{"speaker":"Deborah Ketai","startTime":1636.329,"endTime":1638.639,"body":"know, it's very much in my"},{"speaker":"Deborah Ketai","startTime":1638.639,"endTime":1641.9089999999999,"body":"mind, like belief in God."},{"speaker":"Deborah Ketai","startTime":1641.939,"endTime":1644.369,"body":"I don't think you have"},{"speaker":"Deborah Ketai","startTime":1641.939,"endTime":1644.369,"body":"to believe in God."},{"speaker":"Deborah Ketai","startTime":1644.369,"endTime":1647.4289999999999,"body":"I don't think you have"},{"speaker":"Deborah Ketai","startTime":1644.369,"endTime":1647.4289999999999,"body":"to believe in general"},{"speaker":"Deborah Ketai","startTime":1647.609,"endTime":1651.689,"body":"artificial intelligence"},{"speaker":"Deborah Ketai","startTime":1647.609,"endTime":1651.689,"body":"in order to recognize."},{"speaker":"Deborah Ketai","startTime":1652.059,"endTime":1657.819,"body":"That there are ways in which"},{"speaker":"Deborah Ketai","startTime":1652.059,"endTime":1657.819,"body":"the world, or the ways in"},{"speaker":"Deborah Ketai","startTime":1657.819,"endTime":1663.339,"body":"which artificial intelligence"},{"speaker":"Deborah Ketai","startTime":1657.819,"endTime":1663.339,"body":"acts as though it had a"},{"speaker":"Deborah Ketai","startTime":1663.339,"endTime":1666.939,"body":"personality or as though"},{"speaker":"Deborah Ketai","startTime":1663.339,"endTime":1666.939,"body":"there were divine design."},{"speaker":"Deborah Ketai","startTime":1667.299,"endTime":1674.829,"body":"And so you need to take those"},{"speaker":"Deborah Ketai","startTime":1667.299,"endTime":1674.829,"body":"things into account and see how"},{"speaker":"Deborah Ketai","startTime":1674.829,"endTime":1681.834,"body":"you can limit guide, et cetera,"},{"speaker":"Deborah Ketai","startTime":1674.829,"endTime":1681.834,"body":"or risk being overtaken by"},{"speaker":"Deborah Ketai","startTime":1682.164,"endTime":1685.674,"body":"events and situations that you"},{"speaker":"Deborah Ketai","startTime":1682.164,"endTime":1685.674,"body":"don't have any control over."},{"speaker":"Galen Low","startTime":1685.774,"endTime":1687.604,"body":"I feel like we need"},{"speaker":"Galen Low","startTime":1685.774,"endTime":1687.604,"body":"to make some t-shirts that says"},{"speaker":"Galen Low","startTime":1687.874,"endTime":1689.464,"body":"AI works in mysterious ways."},{"speaker":"Galen Low","startTime":1691.864,"endTime":1692.734,"body":"It's just not untrue."},{"speaker":"Galen Low","startTime":1694.684,"endTime":1697.114,"body":"You know, like all along here"},{"speaker":"Galen Low","startTime":1694.684,"endTime":1697.114,"body":"I'm thinking of, you know,"},{"speaker":"Galen Low","startTime":1697.114,"endTime":1699.724,"body":"you and your background,"},{"speaker":"Galen Low","startTime":1697.114,"endTime":1699.724,"body":"your role as sort of program"},{"speaker":"Galen Low","startTime":1699.724,"endTime":1701.194,"body":"manager and change manager."},{"speaker":"Galen Low","startTime":1701.494,"endTime":1703.384,"body":"You are deeply involved"},{"speaker":"Galen Low","startTime":1701.494,"endTime":1703.384,"body":"with the project management"},{"speaker":"Galen Low","startTime":1703.384,"endTime":1705.5439999999999,"body":"community and in my community."},{"speaker":"Galen Low","startTime":1705.949,"endTime":1708.199,"body":"There's some folks who"},{"speaker":"Galen Low","startTime":1705.949,"endTime":1708.199,"body":"are being asked to kind"},{"speaker":"Galen Low","startTime":1708.199,"endTime":1710.389,"body":"of do a dual role, right?"},{"speaker":"Galen Low","startTime":1710.4189999999999,"endTime":1712.4289999999999,"body":"They're being asked"},{"speaker":"Galen Low","startTime":1710.4189999999999,"endTime":1712.4289999999999,"body":"to be project managers"},{"speaker":"Galen Low","startTime":1712.699,"endTime":1714.049,"body":"and change managers."},{"speaker":"Galen Low","startTime":1714.319,"endTime":1717.969,"body":"In other words, it's hybridizing"},{"speaker":"Galen Low","startTime":1714.319,"endTime":1717.969,"body":"this sort of PM and CM roles,"},{"speaker":"Galen Low","startTime":1717.969,"endTime":1720.579,"body":"and it seems to be, at least"},{"speaker":"Galen Low","startTime":1717.969,"endTime":1720.579,"body":"from where we stand, it seems"},{"speaker":"Galen Low","startTime":1720.579,"endTime":1722.379,"body":"to be getting more common."},{"speaker":"Galen Low","startTime":1722.739,"endTime":1725.109,"body":"I wanted to get your take"},{"speaker":"Galen Low","startTime":1722.739,"endTime":1725.109,"body":"because you've kind of lived."},{"speaker":"Galen Low","startTime":1725.589,"endTime":1728.049,"body":"I guess first of all, like"},{"speaker":"Galen Low","startTime":1725.589,"endTime":1728.049,"body":"do all projects need change"},{"speaker":"Galen Low","startTime":1728.049,"endTime":1731.379,"body":"management and also do all"},{"speaker":"Galen Low","startTime":1728.049,"endTime":1731.379,"body":"project managers need to"},{"speaker":"Galen Low","startTime":1731.379,"endTime":1732.729,"body":"understand change management?"},{"speaker":"Deborah Ketai","startTime":1733.089,"endTime":1734.889,"body":"No, not"},{"speaker":"Deborah Ketai","startTime":1733.089,"endTime":1734.889,"body":"all projects require"},{"speaker":"Deborah Ketai","startTime":1734.889,"endTime":1736.029,"body":"change management."},{"speaker":"Deborah Ketai","startTime":1736.449,"endTime":1741.039,"body":"The orthodox view on that"},{"speaker":"Deborah Ketai","startTime":1736.449,"endTime":1741.039,"body":"is basically that a project"},{"speaker":"Deborah Ketai","startTime":1741.129,"endTime":1744.789,"body":"that is complex and that has."},{"speaker":"Deborah Ketai","startTime":1745.1789999999999,"endTime":1750.489,"body":"A risk of not realizing its"},{"speaker":"Deborah Ketai","startTime":1745.1789999999999,"endTime":1750.489,"body":"benefits if people fail to"},{"speaker":"Deborah Ketai","startTime":1750.489,"endTime":1752.379,"body":"adopt it once it's implemented."},{"speaker":"Deborah Ketai","startTime":1752.6789999999999,"endTime":1755.829,"body":"And I'm not just talking about"},{"speaker":"Deborah Ketai","startTime":1752.6789999999999,"endTime":1755.829,"body":"technology projects there."},{"speaker":"Deborah Ketai","startTime":1756.399,"endTime":1759.219,"body":"Those are the projects that"},{"speaker":"Deborah Ketai","startTime":1756.399,"endTime":1759.219,"body":"need change management."},{"speaker":"Deborah Ketai","startTime":1759.639,"endTime":1765.489,"body":"I don't think that it's"},{"speaker":"Deborah Ketai","startTime":1759.639,"endTime":1765.489,"body":"reasonable to expect project"},{"speaker":"Deborah Ketai","startTime":1765.489,"endTime":1770.289,"body":"managers to be change managers,"},{"speaker":"Deborah Ketai","startTime":1765.489,"endTime":1770.289,"body":"but it is becoming the norm"},{"speaker":"Deborah Ketai","startTime":1770.289,"endTime":1771.699,"body":"in a lot of organizations."},{"speaker":"Deborah Ketai","startTime":1772.029,"endTime":1773.289,"body":"The skill sets."},{"speaker":"Deborah Ketai","startTime":1773.649,"endTime":1775.629,"body":"Are different but overlapping."},{"speaker":"Deborah Ketai","startTime":1776.049,"endTime":1780.789,"body":"But what I tend to focus on is"},{"speaker":"Deborah Ketai","startTime":1776.049,"endTime":1780.789,"body":"the reason why you should have"},{"speaker":"Deborah Ketai","startTime":1781.029,"endTime":1788.559,"body":"separate roles is the timelines,"},{"speaker":"Deborah Ketai","startTime":1781.029,"endTime":1788.559,"body":"because traditionally, project"},{"speaker":"Deborah Ketai","startTime":1788.559,"endTime":1792.9089999999999,"body":"managers are not given the"},{"speaker":"Deborah Ketai","startTime":1788.559,"endTime":1792.9089999999999,"body":"opportunity to follow through"},{"speaker":"Deborah Ketai","startTime":1792.9089999999999,"endTime":1795.789,"body":"and really make sure that"},{"speaker":"Deborah Ketai","startTime":1792.9089999999999,"endTime":1795.789,"body":"a change gets sustained."},{"speaker":"Galen Low","startTime":1795.999,"endTime":1796.389,"body":"Interesting."},{"speaker":"Galen Low","startTime":1796.389,"endTime":1796.6589999999999,"body":"Yeah."},{"speaker":"Deborah Ketai","startTime":1796.9289999999999,"endTime":1798.099,"body":"That's really key."},{"speaker":"Deborah Ketai","startTime":1798.5339999999999,"endTime":1805.884,"body":"So unless your PMO or operations"},{"speaker":"Deborah Ketai","startTime":1798.5339999999999,"endTime":1805.884,"body":"or whoever is governing your"},{"speaker":"Deborah Ketai","startTime":1805.974,"endTime":1811.614,"body":"project management process"},{"speaker":"Deborah Ketai","startTime":1805.974,"endTime":1811.614,"body":"is willing to recognize"},{"speaker":"Deborah Ketai","startTime":1811.614,"endTime":1816.474,"body":"and fund the ability of"},{"speaker":"Deborah Ketai","startTime":1811.614,"endTime":1816.474,"body":"the project managers to"},{"speaker":"Deborah Ketai","startTime":1816.864,"endTime":1817.704,"body":"ensure change sustainment."},{"speaker":"Deborah Ketai","startTime":1819.504,"endTime":1821.964,"body":"I don't think it makes sense"},{"speaker":"Deborah Ketai","startTime":1819.504,"endTime":1821.964,"body":"to have project managers"},{"speaker":"Deborah Ketai","startTime":1821.964,"endTime":1823.2839999999999,"body":"do change management."},{"speaker":"Deborah Ketai","startTime":1823.364,"endTime":1826.004,"body":"But yes, they have to"},{"speaker":"Deborah Ketai","startTime":1823.364,"endTime":1826.004,"body":"understand each other."},{"speaker":"Deborah Ketai","startTime":1826.004,"endTime":1829.064,"body":"I think it's going to become"},{"speaker":"Deborah Ketai","startTime":1826.004,"endTime":1829.064,"body":"more and more the norm and"},{"speaker":"Deborah Ketai","startTime":1829.064,"endTime":1832.844,"body":"more and more helpful to have"},{"speaker":"Deborah Ketai","startTime":1829.064,"endTime":1832.844,"body":"integrated project and change"},{"speaker":"Deborah Ketai","startTime":1832.844,"endTime":1837.824,"body":"management plans and for"},{"speaker":"Deborah Ketai","startTime":1832.844,"endTime":1837.824,"body":"project managers who either"},{"speaker":"Deborah Ketai","startTime":1838.094,"endTime":1842.834,"body":"are forced to or are interested"},{"speaker":"Deborah Ketai","startTime":1838.094,"endTime":1842.834,"body":"in doing change management."},{"speaker":"Deborah Ketai","startTime":1843.194,"endTime":1848.354,"body":"Some of the things that would be"},{"speaker":"Deborah Ketai","startTime":1843.194,"endTime":1848.354,"body":"really helpful to them to learn"},{"speaker":"Deborah Ketai","startTime":1848.714,"endTime":1850.334,"body":"some are our basic concepts."},{"speaker":"Deborah Ketai","startTime":1850.334,"endTime":1852.974,"body":"To understand that successful"},{"speaker":"Deborah Ketai","startTime":1850.334,"endTime":1852.974,"body":"change has to come from the"},{"speaker":"Deborah Ketai","startTime":1852.974,"endTime":1855.824,"body":"top, the bottom, and the middle"},{"speaker":"Deborah Ketai","startTime":1852.974,"endTime":1855.824,"body":"of the corporate hierarchy."},{"speaker":"Deborah Ketai","startTime":1856.214,"endTime":1859.874,"body":"To understand that, depending"},{"speaker":"Deborah Ketai","startTime":1856.214,"endTime":1859.874,"body":"on your organization, you may"},{"speaker":"Deborah Ketai","startTime":1859.874,"endTime":1863.384,"body":"need to be able to step into"},{"speaker":"Deborah Ketai","startTime":1859.874,"endTime":1863.384,"body":"the role of communications lead."},{"speaker":"Deborah Ketai","startTime":1863.8039999999999,"endTime":1866.414,"body":"You may need to work with"},{"speaker":"Deborah Ketai","startTime":1863.8039999999999,"endTime":1866.414,"body":"your company's learning and"},{"speaker":"Deborah Ketai","startTime":1866.414,"endTime":1869.144,"body":"development function, or"},{"speaker":"Deborah Ketai","startTime":1866.414,"endTime":1869.144,"body":"even play that part yourself."},{"speaker":"Deborah Ketai","startTime":1869.174,"endTime":1873.914,"body":"If your company doesn't have"},{"speaker":"Deborah Ketai","startTime":1869.174,"endTime":1873.914,"body":"one, you may need to establish"},{"speaker":"Deborah Ketai","startTime":1873.914,"endTime":1875.864,"body":"or re-engineer processes."},{"speaker":"Deborah Ketai","startTime":1876.224,"endTime":1880.274,"body":"So things that are not"},{"speaker":"Deborah Ketai","startTime":1876.224,"endTime":1880.274,"body":"necessarily a strong focus"},{"speaker":"Deborah Ketai","startTime":1880.274,"endTime":1882.254,"body":"of most project managers."},{"speaker":"Deborah Ketai","startTime":1882.614,"endTime":1885.369,"body":"They're there in project"},{"speaker":"Deborah Ketai","startTime":1882.614,"endTime":1885.369,"body":"management, but they're"},{"speaker":"Deborah Ketai","startTime":1885.374,"endTime":1888.374,"body":"not really a focus to"},{"speaker":"Deborah Ketai","startTime":1885.374,"endTime":1888.374,"body":"the extent that they"},{"speaker":"Deborah Ketai","startTime":1888.374,"endTime":1889.754,"body":"are for change managers."},{"speaker":"Deborah Ketai","startTime":1890.204,"endTime":1893.414,"body":"And the other"},{"speaker":"Deborah Ketai","startTime":1890.204,"endTime":1893.414,"body":"thing is that both."},{"speaker":"Deborah Ketai","startTime":1893.729,"endTime":1897.719,"body":"Individual project managers and"},{"speaker":"Deborah Ketai","startTime":1893.729,"endTime":1897.719,"body":"project management organizations"},{"speaker":"Deborah Ketai","startTime":1898.079,"endTime":1902.729,"body":"need to be willing to and"},{"speaker":"Deborah Ketai","startTime":1898.079,"endTime":1902.729,"body":"commit to putting in a lot"},{"speaker":"Deborah Ketai","startTime":1902.729,"endTime":1906.239,"body":"of time and effort upfront on"},{"speaker":"Deborah Ketai","startTime":1902.729,"endTime":1906.239,"body":"various kinds of assessments."},{"speaker":"Deborah Ketai","startTime":1906.599,"endTime":1909.209,"body":"So stakeholder assessments,"},{"speaker":"Deborah Ketai","startTime":1906.599,"endTime":1909.209,"body":"impact assessments,"},{"speaker":"Deborah Ketai","startTime":1909.209,"endTime":1910.289,"body":"readiness assessments."},{"speaker":"Deborah Ketai","startTime":1910.949,"endTime":1915.1789999999999,"body":"Without those, the change"},{"speaker":"Deborah Ketai","startTime":1910.949,"endTime":1915.1789999999999,"body":"is not gonna be successful."},{"speaker":"Deborah Ketai","startTime":1915.1789999999999,"endTime":1918.029,"body":"The adoption's not going"},{"speaker":"Deborah Ketai","startTime":1915.1789999999999,"endTime":1918.029,"body":"to be successful, or it's"},{"speaker":"Deborah Ketai","startTime":1918.029,"endTime":1920.639,"body":"going to be successful at"},{"speaker":"Deborah Ketai","startTime":1918.029,"endTime":1920.639,"body":"first and then slip back."},{"speaker":"Galen Low","startTime":1920.969,"endTime":1923.009,"body":"I like that sort"},{"speaker":"Galen Low","startTime":1920.969,"endTime":1923.009,"body":"of time aspect of things."},{"speaker":"Galen Low","startTime":1923.009,"endTime":1924.6589999999999,"body":"And even these sort of, you"},{"speaker":"Galen Low","startTime":1923.009,"endTime":1924.6589999999999,"body":"know, up top, when you were"},{"speaker":"Galen Low","startTime":1924.6589999999999,"endTime":1928.019,"body":"talking about your mission,"},{"speaker":"Galen Low","startTime":1924.6589999999999,"endTime":1928.019,"body":"your, you know, day to day it"},{"speaker":"Galen Low","startTime":1928.019,"endTime":1931.829,"body":"almost was so zoomed out and"},{"speaker":"Galen Low","startTime":1928.019,"endTime":1931.829,"body":"foundational and like almost."},{"speaker":"Galen Low","startTime":1932.189,"endTime":1935.459,"body":"It was in itself an initiative,"},{"speaker":"Galen Low","startTime":1932.189,"endTime":1935.459,"body":"which arguably is a project,"},{"speaker":"Galen Low","startTime":1935.459,"endTime":1938.879,"body":"but also it probably set the"},{"speaker":"Galen Low","startTime":1935.459,"endTime":1938.879,"body":"foundation to spawn other"},{"speaker":"Galen Low","startTime":1938.879,"endTime":1940.319,"body":"projects, like for example."},{"speaker":"Galen Low","startTime":1940.369,"endTime":1942.769,"body":"Coordinating the hackathon"},{"speaker":"Galen Low","startTime":1940.369,"endTime":1942.769,"body":"would be a project, right?"},{"speaker":"Galen Low","startTime":1942.769,"endTime":1944.839,"body":"That you would have someone"},{"speaker":"Galen Low","startTime":1942.769,"endTime":1944.839,"body":"ideally come in and take the"},{"speaker":"Galen Low","startTime":1944.839,"endTime":1947.569,"body":"lead on and deliver, you know,"},{"speaker":"Galen Low","startTime":1944.839,"endTime":1947.569,"body":"they could be in and out."},{"speaker":"Galen Low","startTime":1947.599,"endTime":1950.029,"body":"You did all this sort of"},{"speaker":"Galen Low","startTime":1947.599,"endTime":1950.029,"body":"upfront foundation work"},{"speaker":"Galen Low","startTime":1950.269,"endTime":1952.969,"body":"to sort of set up the"},{"speaker":"Galen Low","startTime":1950.269,"endTime":1952.969,"body":"change and then afterwards."},{"speaker":"Galen Low","startTime":1953.2839999999999,"endTime":1956.344,"body":"You know, there's a period"},{"speaker":"Galen Low","startTime":1953.2839999999999,"endTime":1956.344,"body":"of time longer than a project"},{"speaker":"Galen Low","startTime":1956.344,"endTime":1957.964,"body":"where change is measured."},{"speaker":"Galen Low","startTime":1958.234,"endTime":1960.604,"body":"What I find interesting about"},{"speaker":"Galen Low","startTime":1958.234,"endTime":1960.604,"body":"it is that, you know, when"},{"speaker":"Galen Low","startTime":1960.844,"endTime":1963.0339999999999,"body":"we're talking to the folks"},{"speaker":"Galen Low","startTime":1960.844,"endTime":1963.0339999999999,"body":"at the Project Management"},{"speaker":"Galen Low","startTime":1963.0339999999999,"endTime":1966.484,"body":"Institute, one of the sort"},{"speaker":"Galen Low","startTime":1963.0339999999999,"endTime":1966.484,"body":"of big focuses now is driving"},{"speaker":"Galen Low","startTime":1966.484,"endTime":1970.844,"body":"outcomes and doing more than"},{"speaker":"Galen Low","startTime":1966.484,"endTime":1970.844,"body":"just managing the iron triangle"},{"speaker":"Galen Low","startTime":1971.0539999999999,"endTime":1975.194,"body":"and being more responsible"},{"speaker":"Galen Low","startTime":1971.0539999999999,"endTime":1975.194,"body":"for the value that we deliver."},{"speaker":"Galen Low","startTime":1975.464,"endTime":1977.5339999999999,"body":"And I think that comes up as"},{"speaker":"Galen Low","startTime":1975.464,"endTime":1977.5339999999999,"body":"one of the arguments as well"},{"speaker":"Galen Low","startTime":1977.5339999999999,"endTime":1980.084,"body":"is like, but we're not always"},{"speaker":"Galen Low","startTime":1977.5339999999999,"endTime":1980.084,"body":"around to see that change"},{"speaker":"Galen Low","startTime":1980.084,"endTime":1982.904,"body":"manifest and like, you know,"},{"speaker":"Galen Low","startTime":1980.084,"endTime":1982.904,"body":"are we setting ourselves up for"},{"speaker":"Galen Low","startTime":1982.904,"endTime":1986.354,"body":"success if we're actually just"},{"speaker":"Galen Low","startTime":1982.904,"endTime":1986.354,"body":"moving onto the next project"},{"speaker":"Galen Low","startTime":1986.624,"endTime":1989.894,"body":"and actually have nothing to"},{"speaker":"Galen Low","startTime":1986.624,"endTime":1989.894,"body":"do with, you know, how that"},{"speaker":"Galen Low","startTime":1989.894,"endTime":1991.424,"body":"impact is measured over time."},{"speaker":"Galen Low","startTime":1991.7839999999999,"endTime":1994.4289999999999,"body":"You know, are those"},{"speaker":"Galen Low","startTime":1991.7839999999999,"endTime":1994.4289999999999,"body":"things even compatible?"},{"speaker":"Galen Low","startTime":1994.789,"endTime":1996.139,"body":"I don't even know if this"},{"speaker":"Galen Low","startTime":1994.789,"endTime":1996.139,"body":"is a question in there."},{"speaker":"Deborah Ketai","startTime":1997.2839999999999,"endTime":1998.779,"body":"Could it,"},{"speaker":"Deborah Ketai","startTime":1997.2839999999999,"endTime":1998.779,"body":"I think there are a couple"},{"speaker":"Deborah Ketai","startTime":1998.779,"endTime":1999.739,"body":"of thoughts in there."},{"speaker":"Deborah Ketai","startTime":1999.769,"endTime":2006.129,"body":"One that comes to mind is"},{"speaker":"Deborah Ketai","startTime":1999.769,"endTime":2006.129,"body":"that in the initial focus"},{"speaker":"Deborah Ketai","startTime":2006.129,"endTime":2011.079,"body":"on Agile, one of the core"},{"speaker":"Deborah Ketai","startTime":2006.129,"endTime":2011.079,"body":"tenets was dedicated teams."},{"speaker":"Deborah Ketai","startTime":2011.454,"endTime":2014.514,"body":"Well, that was one of the"},{"speaker":"Deborah Ketai","startTime":2011.454,"endTime":2014.514,"body":"first things that slid Yes,"},{"speaker":"Deborah Ketai","startTime":2015.114,"endTime":2018.384,"body":"by the wayside when it was"},{"speaker":"Deborah Ketai","startTime":2015.114,"endTime":2018.384,"body":"actually implemented in"},{"speaker":"Deborah Ketai","startTime":2018.384,"endTime":2020.214,"body":"most large organizations."},{"speaker":"Deborah Ketai","startTime":2020.604,"endTime":2026.124,"body":"And the fact is somebody"},{"speaker":"Deborah Ketai","startTime":2020.604,"endTime":2026.124,"body":"needs to be dedicated to"},{"speaker":"Deborah Ketai","startTime":2026.154,"endTime":2027.834,"body":"following up on all this."},{"speaker":"Deborah Ketai","startTime":2028.014,"endTime":2029.874,"body":"You can call them"},{"speaker":"Deborah Ketai","startTime":2028.014,"endTime":2029.874,"body":"part of the team."},{"speaker":"Deborah Ketai","startTime":2029.874,"endTime":2033.204,"body":"You can call them a team"},{"speaker":"Deborah Ketai","startTime":2029.874,"endTime":2033.204,"body":"that sits kind of above"},{"speaker":"Deborah Ketai","startTime":2033.204,"endTime":2035.664,"body":"the fray and communicates."},{"speaker":"Deborah Ketai","startTime":2036.0539999999999,"endTime":2039.8039999999999,"body":"With the teams that come and"},{"speaker":"Deborah Ketai","startTime":2036.0539999999999,"endTime":2039.8039999999999,"body":"go, but somebody has to do that."},{"speaker":"Galen Low","startTime":2039.954,"endTime":2041.094,"body":"I like that"},{"speaker":"Galen Low","startTime":2039.954,"endTime":2041.094,"body":"you framed it earlier"},{"speaker":"Galen Low","startTime":2041.094,"endTime":2041.874,"body":"as an investment."},{"speaker":"Galen Low","startTime":2042.084,"endTime":2044.334,"body":"In other words, you know, a"},{"speaker":"Galen Low","startTime":2042.084,"endTime":2044.334,"body":"leadership team must be willing"},{"speaker":"Galen Low","startTime":2044.334,"endTime":2048.864,"body":"to invest in having someone"},{"speaker":"Galen Low","startTime":2044.334,"endTime":2048.864,"body":"who is that dedicated person"},{"speaker":"Galen Low","startTime":2048.864,"endTime":2050.8140000000003,"body":"or team that oversees it."},{"speaker":"Galen Low","startTime":2050.844,"endTime":2053.574,"body":"And you know, I'm thinking about"},{"speaker":"Galen Low","startTime":2050.844,"endTime":2053.574,"body":"my time in consulting or you"},{"speaker":"Galen Low","startTime":2053.574,"endTime":2056.454,"body":"know, where we did have, it was"},{"speaker":"Galen Low","startTime":2053.574,"endTime":2056.454,"body":"a whole separate division that"},{"speaker":"Galen Low","startTime":2056.634,"endTime":2058.164,"body":"did sort of change management."},{"speaker":"Galen Low","startTime":2058.464,"endTime":2060.864,"body":"As a separate layer, and now"},{"speaker":"Galen Low","startTime":2058.464,"endTime":2060.864,"body":"I'm starting to understand"},{"speaker":"Galen Low","startTime":2060.864,"endTime":2063.444,"body":"why is because, you know,"},{"speaker":"Galen Low","startTime":2060.864,"endTime":2063.444,"body":"their aspect was different."},{"speaker":"Galen Low","startTime":2063.444,"endTime":2067.434,"body":"It started earlier and it ended"},{"speaker":"Galen Low","startTime":2063.444,"endTime":2067.434,"body":"later in terms of like managing"},{"speaker":"Galen Low","startTime":2067.434,"endTime":2070.9440000000004,"body":"change, measuring, you know,"},{"speaker":"Galen Low","startTime":2067.434,"endTime":2070.9440000000004,"body":"the impact of that change."},{"speaker":"Galen Low","startTime":2071.2140000000004,"endTime":2073.404,"body":"And then there's this sort of"},{"speaker":"Galen Low","startTime":2071.2140000000004,"endTime":2073.404,"body":"the middle bit right where the"},{"speaker":"Galen Low","startTime":2073.404,"endTime":2077.1890000000003,"body":"project got done and delivered"},{"speaker":"Galen Low","startTime":2073.404,"endTime":2077.1890000000003,"body":"and it would be a. Probably"},{"speaker":"Galen Low","startTime":2077.3990000000003,"endTime":2080.039,"body":"non-viable investment for a"},{"speaker":"Galen Low","startTime":2077.3990000000003,"endTime":2080.039,"body":"business to say no, we'll just"},{"speaker":"Galen Low","startTime":2080.039,"endTime":2083.369,"body":"keep that project team on to"},{"speaker":"Galen Low","startTime":2080.039,"endTime":2083.369,"body":"like sit around and measure"},{"speaker":"Galen Low","startTime":2083.369,"endTime":2086.759,"body":"their results for the next 18"},{"speaker":"Galen Low","startTime":2083.369,"endTime":2086.759,"body":"months and not do anything else."},{"speaker":"Galen Low","startTime":2086.759,"endTime":2086.9990000000003,"body":"Right."},{"speaker":"Galen Low","startTime":2087.059,"endTime":2088.7940000000003,"body":"And we need them to"},{"speaker":"Galen Low","startTime":2087.059,"endTime":2088.7940000000003,"body":"sort of shift along."},{"speaker":"Galen Low","startTime":2089.0040000000004,"endTime":2091.704,"body":"But I like that idea that"},{"speaker":"Galen Low","startTime":2089.0040000000004,"endTime":2091.704,"body":"the investment can be in a"},{"speaker":"Galen Low","startTime":2091.704,"endTime":2095.5440000000003,"body":"dedicated person or a dedicated"},{"speaker":"Galen Low","startTime":2091.704,"endTime":2095.5440000000003,"body":"group that oversees change"},{"speaker":"Galen Low","startTime":2095.784,"endTime":2098.7690000000002,"body":"and that, you know, maybe"},{"speaker":"Galen Low","startTime":2095.784,"endTime":2098.7690000000002,"body":"the recommended direction"},{"speaker":"Galen Low","startTime":2098.7690000000002,"endTime":2101.7740000000003,"body":"is not that project managers"},{"speaker":"Galen Low","startTime":2098.7690000000002,"endTime":2101.7740000000003,"body":"also be change managers."},{"speaker":"Galen Low","startTime":2102.4590000000003,"endTime":2105.3390000000004,"body":"But that perhaps they could"},{"speaker":"Galen Low","startTime":2102.4590000000003,"endTime":2105.3390000000004,"body":"switch hit, like maybe you"},{"speaker":"Galen Low","startTime":2105.3390000000004,"endTime":2110.559,"body":"could be the change manager"},{"speaker":"Galen Low","startTime":2105.3390000000004,"endTime":2110.559,"body":"role in a certain initiative and"},{"speaker":"Galen Low","startTime":2110.559,"endTime":2113.529,"body":"you could also be the project"},{"speaker":"Galen Low","startTime":2110.559,"endTime":2113.529,"body":"manager, maybe one at a time."},{"speaker":"Galen Low","startTime":2113.559,"endTime":2116.349,"body":"Not both at the same time,"},{"speaker":"Galen Low","startTime":2113.559,"endTime":2116.349,"body":"because yeah, it's hard"},{"speaker":"Galen Low","startTime":2116.349,"endTime":2119.889,"body":"to be responsible for"},{"speaker":"Galen Low","startTime":2116.349,"endTime":2119.889,"body":"measuring impact if you just"},{"speaker":"Galen Low","startTime":2119.889,"endTime":2122.619,"body":"roll onto another project"},{"speaker":"Galen Low","startTime":2119.889,"endTime":2122.619,"body":"after a project goes live."},{"speaker":"Galen Low","startTime":2123.039,"endTime":2124.449,"body":"I guess maybe that kind of like."},{"speaker":"Galen Low","startTime":2124.804,"endTime":2128.5240000000003,"body":"It kind of triggers me to"},{"speaker":"Galen Low","startTime":2124.804,"endTime":2128.5240000000003,"body":"sort of zoom out a bit and"},{"speaker":"Galen Low","startTime":2128.614,"endTime":2130.7740000000003,"body":"I'm thinking about, you"},{"speaker":"Galen Low","startTime":2128.614,"endTime":2130.7740000000003,"body":"know, the role of a project"},{"speaker":"Galen Low","startTime":2130.7740000000003,"endTime":2131.8540000000003,"body":"or a program manager."},{"speaker":"Galen Low","startTime":2132.184,"endTime":2134.5240000000003,"body":"From your perspective, how do"},{"speaker":"Galen Low","startTime":2132.184,"endTime":2134.5240000000003,"body":"you think the role of a program"},{"speaker":"Galen Low","startTime":2134.5240000000003,"endTime":2137.4640000000004,"body":"manager will evolve over the"},{"speaker":"Galen Low","startTime":2134.5240000000003,"endTime":2137.4640000000004,"body":"next three to five years?"},{"speaker":"Galen Low","startTime":2137.7940000000003,"endTime":2140.914,"body":"And maybe like, what skills"},{"speaker":"Galen Low","startTime":2137.7940000000003,"endTime":2140.914,"body":"should PMs be focusing"},{"speaker":"Galen Low","startTime":2140.914,"endTime":2143.764,"body":"on today so that they can"},{"speaker":"Galen Low","startTime":2140.914,"endTime":2143.764,"body":"be ready when it does?"},{"speaker":"Deborah Ketai","startTime":2144.034,"endTime":2148.204,"body":"For program"},{"speaker":"Deborah Ketai","startTime":2144.034,"endTime":2148.204,"body":"managers and by program manager"},{"speaker":"Deborah Ketai","startTime":2148.204,"endTime":2151.594,"body":"I'm going to define it just for"},{"speaker":"Deborah Ketai","startTime":2148.204,"endTime":2151.594,"body":"the purposes of this question."},{"speaker":"Deborah Ketai","startTime":2152.014,"endTime":2161.1040000000003,"body":"As somebody who manages a set"},{"speaker":"Deborah Ketai","startTime":2152.014,"endTime":2161.1040000000003,"body":"of related projects and as a"},{"speaker":"Deborah Ketai","startTime":2161.1040000000003,"endTime":2167.074,"body":"set, the program may or may not"},{"speaker":"Deborah Ketai","startTime":2161.1040000000003,"endTime":2167.074,"body":"have defined start and end date."},{"speaker":"Deborah Ketai","startTime":2167.074,"endTime":2168.8140000000003,"body":"It may be something"},{"speaker":"Deborah Ketai","startTime":2167.074,"endTime":2168.8140000000003,"body":"that's ongoing."},{"speaker":"Deborah Ketai","startTime":2169.324,"endTime":2174.904,"body":"I think that program managers"},{"speaker":"Deborah Ketai","startTime":2169.324,"endTime":2174.904,"body":"need to get closer to where"},{"speaker":"Deborah Ketai","startTime":2174.904,"endTime":2181.0240000000003,"body":"strategy is formed and be"},{"speaker":"Deborah Ketai","startTime":2174.904,"endTime":2181.0240000000003,"body":"able to influence strategy."},{"speaker":"Deborah Ketai","startTime":2181.474,"endTime":2189.184,"body":"And to get senior leadership to"},{"speaker":"Deborah Ketai","startTime":2181.474,"endTime":2189.184,"body":"clarify priorities, goals, and"},{"speaker":"Deborah Ketai","startTime":2189.6940000000004,"endTime":2194.5840000000003,"body":"to be transparent in reflecting"},{"speaker":"Deborah Ketai","startTime":2189.6940000000004,"endTime":2194.5840000000003,"body":"back to leadership where there"},{"speaker":"Deborah Ketai","startTime":2194.5840000000003,"endTime":2201.094,"body":"are likely to be misalignments,"},{"speaker":"Deborah Ketai","startTime":2194.5840000000003,"endTime":2201.094,"body":"where investments are not likely"},{"speaker":"Deborah Ketai","startTime":2201.094,"endTime":2203.494,"body":"to yield the appropriate return."},{"speaker":"Deborah Ketai","startTime":2204.244,"endTime":2209.1040000000003,"body":"Where that return is likely"},{"speaker":"Deborah Ketai","startTime":2204.244,"endTime":2209.1040000000003,"body":"to be important in the"},{"speaker":"Deborah Ketai","startTime":2209.1040000000003,"endTime":2212.7340000000004,"body":"long run, but no guys, it's"},{"speaker":"Deborah Ketai","startTime":2209.1040000000003,"endTime":2212.7340000000004,"body":"not gonna give you 10 X"},{"speaker":"Deborah Ketai","startTime":2212.7340000000004,"endTime":2214.804,"body":"in the next fiscal year."},{"speaker":"Deborah Ketai","startTime":2215.554,"endTime":2216.934,"body":"But it's still important."},{"speaker":"Deborah Ketai","startTime":2217.264,"endTime":2220.174,"body":"I also think that program"},{"speaker":"Deborah Ketai","startTime":2217.264,"endTime":2220.174,"body":"managers are going to need"},{"speaker":"Deborah Ketai","startTime":2220.174,"endTime":2223.8340000000003,"body":"to focus more on enterprise"},{"speaker":"Deborah Ketai","startTime":2220.174,"endTime":2223.8340000000003,"body":"risk and by risk I'm including"},{"speaker":"Deborah Ketai","startTime":2224.164,"endTime":2227.9440000000004,"body":"the classic, both negative"},{"speaker":"Deborah Ketai","startTime":2224.164,"endTime":2227.9440000000004,"body":"risks and opportunities."},{"speaker":"Galen Low","startTime":2228.2140000000004,"endTime":2229.384,"body":"I love that"},{"speaker":"Galen Low","startTime":2228.2140000000004,"endTime":2229.384,"body":"you did that because"},{"speaker":"Galen Low","startTime":2229.384,"endTime":2230.645,"body":"not a lot of people do."},{"speaker":"Galen Low","startTime":2231.065,"endTime":2231.364,"body":"Right?"},{"speaker":"Galen Low","startTime":2231.784,"endTime":2234.094,"body":"The like opportunistic,"},{"speaker":"Galen Low","startTime":2231.784,"endTime":2234.094,"body":"like positive risks."},{"speaker":"Galen Low","startTime":2234.469,"endTime":2236.719,"body":"And honestly, I think that"},{"speaker":"Galen Low","startTime":2234.469,"endTime":2236.719,"body":"makes sense, especially"},{"speaker":"Galen Low","startTime":2236.719,"endTime":2237.3190000000004,"body":"with that definition."},{"speaker":"Galen Low","startTime":2237.3190000000004,"endTime":2240.079,"body":"I'm glad you defined it upfront"},{"speaker":"Galen Low","startTime":2237.3190000000004,"endTime":2240.079,"body":"because I'm kind of thinking"},{"speaker":"Galen Low","startTime":2240.079,"endTime":2243.23,"body":"of that role where you're a"},{"speaker":"Galen Low","startTime":2240.079,"endTime":2243.23,"body":"program owner, your program"},{"speaker":"Galen Low","startTime":2243.23,"endTime":2244.1290000000004,"body":"does not start and stop."},{"speaker":"Galen Low","startTime":2244.1290000000004,"endTime":2246.889,"body":"It's not just like a collection"},{"speaker":"Galen Low","startTime":2244.1290000000004,"endTime":2246.889,"body":"of projects that you know"},{"speaker":"Galen Low","startTime":2246.9190000000003,"endTime":2248.8390000000004,"body":"will end at a certain"},{"speaker":"Galen Low","startTime":2246.9190000000003,"endTime":2248.8390000000004,"body":"date, but you actually"},{"speaker":"Galen Low","startTime":2248.8390000000004,"endTime":2249.98,"body":"sort of own this program."},{"speaker":"Galen Low","startTime":2250.039,"endTime":2253.099,"body":"You have that perspective,"},{"speaker":"Galen Low","startTime":2250.039,"endTime":2253.099,"body":"right, to be looking beyond"},{"speaker":"Galen Low","startTime":2253.099,"endTime":2255.5,"body":"a certain date to be, you"},{"speaker":"Galen Low","startTime":2253.099,"endTime":2255.5,"body":"know, thinking of the business"},{"speaker":"Galen Low","startTime":2255.5,"endTime":2259.099,"body":"strategy, I guess my question"},{"speaker":"Galen Low","startTime":2255.5,"endTime":2259.099,"body":"would be, have you found that"},{"speaker":"Galen Low","startTime":2259.159,"endTime":2263.21,"body":"leadership teams want program"},{"speaker":"Galen Low","startTime":2259.159,"endTime":2263.21,"body":"managers at the strategic table?"},{"speaker":"Galen Low","startTime":2263.21,"endTime":2266.659,"body":"Or are program managers who are"},{"speaker":"Galen Low","startTime":2263.21,"endTime":2266.659,"body":"trying to be more strategic,"},{"speaker":"Galen Low","startTime":2266.7200000000003,"endTime":2269.9900000000002,"body":"kind of like fighting tooth"},{"speaker":"Galen Low","startTime":2266.7200000000003,"endTime":2269.9900000000002,"body":"and nail to get invited in?"},{"speaker":"Galen Low","startTime":2270.53,"endTime":2272.15,"body":"And if so, what's the"},{"speaker":"Galen Low","startTime":2270.53,"endTime":2272.15,"body":"journey look like there?"},{"speaker":"Deborah Ketai","startTime":2273.079,"endTime":2274.19,"body":"I'm"},{"speaker":"Deborah Ketai","startTime":2273.079,"endTime":2274.19,"body":"going to use the classic"},{"speaker":"Deborah Ketai","startTime":2274.19,"endTime":2275.659,"body":"project manager response."},{"speaker":"Deborah Ketai","startTime":2275.75,"endTime":2276.44,"body":"It depends."},{"speaker":"Deborah Ketai","startTime":2278.36,"endTime":2282.889,"body":"It depends on the"},{"speaker":"Deborah Ketai","startTime":2278.36,"endTime":2282.889,"body":"leader, it depends on the"},{"speaker":"Deborah Ketai","startTime":2282.889,"endTime":2284.48,"body":"organizational culture."},{"speaker":"Deborah Ketai","startTime":2284.945,"endTime":2289.8650000000002,"body":"And I also think a lot of"},{"speaker":"Deborah Ketai","startTime":2284.945,"endTime":2289.8650000000002,"body":"times we have to be proactive."},{"speaker":"Deborah Ketai","startTime":2289.8650000000002,"endTime":2292.804,"body":"We can't just assume that"},{"speaker":"Deborah Ketai","startTime":2289.8650000000002,"endTime":2292.804,"body":"if we're not invited in"},{"speaker":"Deborah Ketai","startTime":2292.804,"endTime":2295.474,"body":"early, that it's because"},{"speaker":"Deborah Ketai","startTime":2292.804,"endTime":2295.474,"body":"they don't want us there."},{"speaker":"Deborah Ketai","startTime":2295.954,"endTime":2298.385,"body":"Sometimes it's just"},{"speaker":"Deborah Ketai","startTime":2295.954,"endTime":2298.385,"body":"nobody's thought about it."},{"speaker":"Deborah Ketai","startTime":2298.775,"endTime":2304.775,"body":"So over the course of the"},{"speaker":"Deborah Ketai","startTime":2298.775,"endTime":2304.775,"body":"next 3, 5, 10 years, building"},{"speaker":"Deborah Ketai","startTime":2304.775,"endTime":2308.945,"body":"relationships is going to become"},{"speaker":"Deborah Ketai","startTime":2304.775,"endTime":2308.945,"body":"more and more an important"},{"speaker":"Deborah Ketai","startTime":2308.945,"endTime":2313.23,"body":"function of project and program"},{"speaker":"Deborah Ketai","startTime":2308.945,"endTime":2313.23,"body":"managers, both because of."},{"speaker":"Deborah Ketai","startTime":2314.105,"endTime":2318.094,"body":"AI impact on jobs in general."},{"speaker":"Deborah Ketai","startTime":2318.454,"endTime":2323.4640000000004,"body":"And because they're going to"},{"speaker":"Deborah Ketai","startTime":2318.454,"endTime":2323.4640000000004,"body":"need to get closer and closer to"},{"speaker":"Deborah Ketai","startTime":2323.4640000000004,"endTime":2326.014,"body":"that source of power and vision."},{"speaker":"Deborah Ketai","startTime":2326.824,"endTime":2331.594,"body":"And I think another thing that"},{"speaker":"Deborah Ketai","startTime":2326.824,"endTime":2331.594,"body":"is going to happen over the"},{"speaker":"Deborah Ketai","startTime":2331.594,"endTime":2335.4640000000004,"body":"next three to five years is"},{"speaker":"Deborah Ketai","startTime":2331.594,"endTime":2335.4640000000004,"body":"the most successful project and"},{"speaker":"Deborah Ketai","startTime":2335.4640000000004,"endTime":2339.904,"body":"program managers are going to be"},{"speaker":"Deborah Ketai","startTime":2335.4640000000004,"endTime":2339.904,"body":"the ones that kind of blur the"},{"speaker":"Deborah Ketai","startTime":2339.904,"endTime":2341.884,"body":"lines between business and it."},{"speaker":"Deborah Ketai","startTime":2343.07,"endTime":2346.28,"body":"The ones that are coming from"},{"speaker":"Deborah Ketai","startTime":2343.07,"endTime":2346.28,"body":"an IT background are really"},{"speaker":"Deborah Ketai","startTime":2346.28,"endTime":2349.639,"body":"going to have to learn what"},{"speaker":"Deborah Ketai","startTime":2346.28,"endTime":2349.639,"body":"makes their business tick and"},{"speaker":"Deborah Ketai","startTime":2349.639,"endTime":2351.289,"body":"what makes their industry tick."},{"speaker":"Deborah Ketai","startTime":2351.8,"endTime":2354.829,"body":"The ones that are coming from"},{"speaker":"Deborah Ketai","startTime":2351.8,"endTime":2354.829,"body":"a business background are going"},{"speaker":"Deborah Ketai","startTime":2354.829,"endTime":2360.53,"body":"to have to learn something"},{"speaker":"Deborah Ketai","startTime":2354.829,"endTime":2360.53,"body":"about what enables the different"},{"speaker":"Deborah Ketai","startTime":2360.53,"endTime":2365.21,"body":"aspects of their business to"},{"speaker":"Deborah Ketai","startTime":2360.53,"endTime":2365.21,"body":"share data and information."},{"speaker":"Deborah Ketai","startTime":2365.539,"endTime":2368.9900000000002,"body":"If it's healthcare to, you know,"},{"speaker":"Deborah Ketai","startTime":2365.539,"endTime":2368.9900000000002,"body":"to process claims, to collect"},{"speaker":"Deborah Ketai","startTime":2368.9900000000002,"endTime":2373.8790000000004,"body":"money, they have to understand"},{"speaker":"Deborah Ketai","startTime":2368.9900000000002,"endTime":2373.8790000000004,"body":"the basics of all those"},{"speaker":"Deborah Ketai","startTime":2373.8790000000004,"endTime":2378.4390000000003,"body":"things, and so that line is"},{"speaker":"Deborah Ketai","startTime":2373.8790000000004,"endTime":2378.4390000000003,"body":"going to blur as time goes on."},{"speaker":"Galen Low","startTime":2378.829,"endTime":2380.599,"body":"I like that"},{"speaker":"Galen Low","startTime":2378.829,"endTime":2380.599,"body":"sort of almost how"},{"speaker":"Galen Low","startTime":2380.599,"endTime":2381.9790000000003,"body":"pragmatic it is, right?"},{"speaker":"Galen Low","startTime":2381.9790000000003,"endTime":2386.6290000000004,"body":"I think there's a lot of"},{"speaker":"Galen Low","startTime":2381.9790000000003,"endTime":2386.6290000000004,"body":"LinkedIn posts and other sort"},{"speaker":"Galen Low","startTime":2386.6290000000004,"endTime":2390.349,"body":"of media that's almost like you"},{"speaker":"Galen Low","startTime":2386.6290000000004,"endTime":2390.349,"body":"need to flip the switch tomorrow"},{"speaker":"Galen Low","startTime":2390.349,"endTime":2392.929,"body":"and become a strategic leader"},{"speaker":"Galen Low","startTime":2390.349,"endTime":2392.929,"body":"and be at the table, you know?"},{"speaker":"Galen Low","startTime":2392.929,"endTime":2393.529,"body":"Like now."},{"speaker":"Galen Low","startTime":2393.8590000000004,"endTime":2396.049,"body":"But I appreciate that,"},{"speaker":"Galen Low","startTime":2393.8590000000004,"endTime":2396.049,"body":"you know, your view."},{"speaker":"Galen Low","startTime":2396.4550000000004,"endTime":2397.4150000000004,"body":"It will take time, right?"},{"speaker":"Galen Low","startTime":2397.4150000000004,"endTime":2400.2050000000004,"body":"You need to kind of be that"},{"speaker":"Galen Low","startTime":2397.4150000000004,"endTime":2400.2050000000004,"body":"person who's flagging risks"},{"speaker":"Galen Low","startTime":2400.2050000000004,"endTime":2402.815,"body":"and showing that you understand"},{"speaker":"Galen Low","startTime":2400.2050000000004,"endTime":2402.815,"body":"the business or showing that"},{"speaker":"Galen Low","startTime":2402.815,"endTime":2406.4750000000004,"body":"you understand the technology"},{"speaker":"Galen Low","startTime":2402.815,"endTime":2406.4750000000004,"body":"in your current role, and"},{"speaker":"Galen Low","startTime":2406.4750000000004,"endTime":2409.565,"body":"then sort of stretch up and"},{"speaker":"Galen Low","startTime":2406.4750000000004,"endTime":2409.565,"body":"blend into that next role."},{"speaker":"Galen Low","startTime":2409.565,"endTime":2412.145,"body":"And I think that's a"},{"speaker":"Galen Low","startTime":2409.565,"endTime":2412.145,"body":"really, like a realistic"},{"speaker":"Galen Low","startTime":2412.3250000000003,"endTime":2415.7450000000003,"body":"view of how this shift"},{"speaker":"Galen Low","startTime":2412.3250000000003,"endTime":2415.7450000000003,"body":"is actually happening."},{"speaker":"Galen Low","startTime":2415.7450000000003,"endTime":2417.545,"body":"You know, everyone's like,"},{"speaker":"Galen Low","startTime":2415.7450000000003,"endTime":2417.545,"body":"well, it's gonna, AI is"},{"speaker":"Galen Low","startTime":2417.545,"endTime":2419.9150000000004,"body":"gonna level everyone up, and"},{"speaker":"Galen Low","startTime":2417.545,"endTime":2419.9150000000004,"body":"then we kind of stop there."},{"speaker":"Galen Low","startTime":2419.9150000000004,"endTime":2421.925,"body":"But none of us really"},{"speaker":"Galen Low","startTime":2419.9150000000004,"endTime":2421.925,"body":"know what that means, but."},{"speaker":"Galen Low","startTime":2422.27,"endTime":2423.23,"body":"That's what it means."},{"speaker":"Galen Low","startTime":2423.23,"endTime":2425.9300000000003,"body":"It means, okay, like start"},{"speaker":"Galen Low","startTime":2423.23,"endTime":2425.9300000000003,"body":"building these skills now."},{"speaker":"Galen Low","startTime":2425.9300000000003,"endTime":2427.2200000000003,"body":"Start building"},{"speaker":"Galen Low","startTime":2425.9300000000003,"endTime":2427.2200000000003,"body":"these relationships."},{"speaker":"Galen Low","startTime":2427.2200000000003,"endTime":2430.55,"body":"Now, it's not that you aren't"},{"speaker":"Galen Low","startTime":2427.2200000000003,"endTime":2430.55,"body":"wanted at the table, it's just"},{"speaker":"Galen Low","startTime":2430.55,"endTime":2433.19,"body":"that people don't know that"},{"speaker":"Galen Low","startTime":2430.55,"endTime":2433.19,"body":"you should be at the table yet."},{"speaker":"Galen Low","startTime":2433.4900000000002,"endTime":2437.75,"body":"That'll take time, and then yes,"},{"speaker":"Galen Low","startTime":2433.4900000000002,"endTime":2437.75,"body":"you will have this perspective."},{"speaker":"Galen Low","startTime":2438.11,"endTime":2440.75,"body":"Ideally the bandwidth to"},{"speaker":"Galen Low","startTime":2438.11,"endTime":2440.75,"body":"have that perspective, to"},{"speaker":"Galen Low","startTime":2440.75,"endTime":2444.409,"body":"look at it from a business"},{"speaker":"Galen Low","startTime":2440.75,"endTime":2444.409,"body":"strategy and tech strategy"},{"speaker":"Galen Low","startTime":2444.44,"endTime":2448.4,"body":"lens, not just a project"},{"speaker":"Galen Low","startTime":2444.44,"endTime":2448.4,"body":"scope, project budget lens."},{"speaker":"Deborah Ketai","startTime":2448.699,"endTime":2450.71,"body":"Right and I mean,"},{"speaker":"Deborah Ketai","startTime":2448.699,"endTime":2450.71,"body":"think of it in terms of your"},{"speaker":"Deborah Ketai","startTime":2450.71,"endTime":2452.15,"body":"own life as a project manager."},{"speaker":"Deborah Ketai","startTime":2452.15,"endTime":2456.02,"body":"You already know that there"},{"speaker":"Deborah Ketai","startTime":2452.15,"endTime":2456.02,"body":"are other people who are not"},{"speaker":"Deborah Ketai","startTime":2456.02,"endTime":2460.67,"body":"invited in early enough, whether"},{"speaker":"Deborah Ketai","startTime":2456.02,"endTime":2460.67,"body":"it's the testing team, the"},{"speaker":"Deborah Ketai","startTime":2461.1800000000003,"endTime":2463.099,"body":"compliance and security folks."},{"speaker":"Deborah Ketai","startTime":2463.4300000000003,"endTime":2466.8500000000004,"body":"We all have this problem"},{"speaker":"Deborah Ketai","startTime":2463.4300000000003,"endTime":2466.8500000000004,"body":"of not being in early"},{"speaker":"Deborah Ketai","startTime":2466.8500000000004,"endTime":2468.92,"body":"enough in the conversation."},{"speaker":"Deborah Ketai","startTime":2469.3100000000004,"endTime":2475.4900000000002,"body":"And if you need a wedge"},{"speaker":"Deborah Ketai","startTime":2469.3100000000004,"endTime":2475.4900000000002,"body":"into that world, sometimes"},{"speaker":"Deborah Ketai","startTime":2475.4900000000002,"endTime":2478.4300000000003,"body":"it's helpful just to ask,"},{"speaker":"Deborah Ketai","startTime":2475.4900000000002,"endTime":2478.4300000000003,"body":"to be invited to meetings"},{"speaker":"Deborah Ketai","startTime":2478.4300000000003,"endTime":2481.01,"body":"and promise you'll just"},{"speaker":"Deborah Ketai","startTime":2478.4300000000003,"endTime":2481.01,"body":"be a fly on the wall."},{"speaker":"Deborah Ketai","startTime":2481.4300000000003,"endTime":2485.27,"body":"You are not going to engage,"},{"speaker":"Deborah Ketai","startTime":2481.4300000000003,"endTime":2485.27,"body":"you're not, you know, whatever."},{"speaker":"Deborah Ketai","startTime":2485.75,"endTime":2492.98,"body":"But at least be there and have"},{"speaker":"Deborah Ketai","startTime":2485.75,"endTime":2492.98,"body":"skip level meetings with your"},{"speaker":"Deborah Ketai","startTime":2492.98,"endTime":2497.27,"body":"managers so that you can start"},{"speaker":"Deborah Ketai","startTime":2492.98,"endTime":2497.27,"body":"percolating some of your ideas"},{"speaker":"Deborah Ketai","startTime":2497.27,"endTime":2499.1000000000004,"body":"up or some of your concerns up."},{"speaker":"Galen Low","startTime":2499.4300000000003,"endTime":2501.3500000000004,"body":"I like that It"},{"speaker":"Galen Low","startTime":2499.4300000000003,"endTime":2501.3500000000004,"body":"almost brings us full circle"},{"speaker":"Galen Low","startTime":2501.3500000000004,"endTime":2503.84,"body":"to what you're talking about"},{"speaker":"Galen Low","startTime":2501.3500000000004,"endTime":2503.84,"body":"at the beginning, which is"},{"speaker":"Galen Low","startTime":2503.84,"endTime":2506.8700000000003,"body":"sort of getting the right"},{"speaker":"Galen Low","startTime":2503.84,"endTime":2506.8700000000003,"body":"perspectives and talent in a"},{"speaker":"Galen Low","startTime":2506.8700000000003,"endTime":2509.69,"body":"room together, or have them"},{"speaker":"Galen Low","startTime":2506.8700000000003,"endTime":2509.69,"body":"exchange knowledge and cross"},{"speaker":"Galen Low","startTime":2509.69,"endTime":2512.51,"body":"train and sort of building"},{"speaker":"Galen Low","startTime":2509.69,"endTime":2512.51,"body":"community because you know, if"},{"speaker":"Galen Low","startTime":2512.51,"endTime":2515.75,"body":"we all are able to see it from"},{"speaker":"Galen Low","startTime":2512.51,"endTime":2515.75,"body":"one another's perspectives."},{"speaker":"Galen Low","startTime":2516.0950000000003,"endTime":2518.3450000000003,"body":"Or even if we all start to"},{"speaker":"Galen Low","startTime":2516.0950000000003,"endTime":2518.3450000000003,"body":"see things a little bit from"},{"speaker":"Galen Low","startTime":2518.3450000000003,"endTime":2521.645,"body":"the same perspective, that's"},{"speaker":"Galen Low","startTime":2518.3450000000003,"endTime":2521.645,"body":"a tie that lifts all boats."},{"speaker":"Galen Low","startTime":2521.8250000000003,"endTime":2523.775,"body":"You know, like that's what"},{"speaker":"Galen Low","startTime":2521.8250000000003,"endTime":2523.775,"body":"creates that cohesion."},{"speaker":"Galen Low","startTime":2523.775,"endTime":2527.045,"body":"That's what gives us the"},{"speaker":"Galen Low","startTime":2523.775,"endTime":2527.045,"body":"ability to work together"},{"speaker":"Galen Low","startTime":2527.045,"endTime":2530.704,"body":"cohesively, to address the"},{"speaker":"Galen Low","startTime":2527.045,"endTime":2530.704,"body":"changes in front of us, address"},{"speaker":"Galen Low","startTime":2530.704,"endTime":2533.4300000000003,"body":"the challenges in front of"},{"speaker":"Galen Low","startTime":2530.704,"endTime":2533.4300000000003,"body":"us at speed and at scale."},{"speaker":"Deborah Ketai","startTime":2533.67,"endTime":2534.1800000000003,"body":"I agree."},{"speaker":"Galen Low","startTime":2534.5400000000004,"endTime":2535.1400000000003,"body":"Nice little bow."},{"speaker":"Galen Low","startTime":2537.42,"endTime":2538.59,"body":"Deborah, thanks"},{"speaker":"Galen Low","startTime":2537.42,"endTime":2538.59,"body":"so much for this."},{"speaker":"Galen Low","startTime":2538.86,"endTime":2541.23,"body":"Just for fun, do you have a"},{"speaker":"Galen Low","startTime":2538.86,"endTime":2541.23,"body":"question that you wanna ask me?"},{"speaker":"Deborah Ketai","startTime":2541.5600000000004,"endTime":2542.1000000000004,"body":"I do."},{"speaker":"Deborah Ketai","startTime":2542.4,"endTime":2545.2200000000003,"body":"I don't know if you're going to"},{"speaker":"Deborah Ketai","startTime":2542.4,"endTime":2545.2200000000003,"body":"wanna answer it, but what is one"},{"speaker":"Deborah Ketai","startTime":2545.2200000000003,"endTime":2548.76,"body":"thing that you would love to do"},{"speaker":"Deborah Ketai","startTime":2545.2200000000003,"endTime":2548.76,"body":"with AI but are either afraid"},{"speaker":"Deborah Ketai","startTime":2548.76,"endTime":2549.9,"body":"to or don't know how to do?"},{"speaker":"Galen Low","startTime":2550.105,"endTime":2550.8300000000004,"body":"Oh my gosh."},{"speaker":"Galen Low","startTime":2551.19,"endTime":2551.3700000000003,"body":"Yeah."},{"speaker":"Galen Low","startTime":2551.3700000000003,"endTime":2555.1000000000004,"body":"The list is many, but I'm very"},{"speaker":"Galen Low","startTime":2551.3700000000003,"endTime":2555.1000000000004,"body":"satisfied with the way a lot"},{"speaker":"Galen Low","startTime":2555.1000000000004,"endTime":2557.8,"body":"of my generative AI tools work"},{"speaker":"Galen Low","startTime":2555.1000000000004,"endTime":2557.8,"body":"as like a thought partner,"},{"speaker":"Galen Low","startTime":2558.07,"endTime":2562.32,"body":"and I haven't yet sort of"},{"speaker":"Galen Low","startTime":2558.07,"endTime":2562.32,"body":"unleashed it to be autonomous"},{"speaker":"Galen Low","startTime":2562.32,"endTime":2566.369,"body":"and not just agentic workflows,"},{"speaker":"Galen Low","startTime":2562.32,"endTime":2566.369,"body":"but like thinking of what I"},{"speaker":"Galen Low","startTime":2566.369,"endTime":2570.3590000000004,"body":"would do if I had a project"},{"speaker":"Galen Low","startTime":2566.369,"endTime":2570.3590000000004,"body":"coordinator or an assistant"},{"speaker":"Galen Low","startTime":2570.389,"endTime":2573.449,"body":"that's a human on my side to"},{"speaker":"Galen Low","startTime":2570.389,"endTime":2573.449,"body":"kind of take a ball and run"},{"speaker":"Galen Low","startTime":2573.449,"endTime":2575.759,"body":"with it with limited direction."},{"speaker":"Galen Low","startTime":2576.029,"endTime":2578.639,"body":"And I know that's sort of what"},{"speaker":"Galen Low","startTime":2576.029,"endTime":2578.639,"body":"people are trying to build,"},{"speaker":"Galen Low","startTime":2578.6690000000003,"endTime":2581.3390000000004,"body":"but the way I'm seeing it"},{"speaker":"Galen Low","startTime":2578.6690000000003,"endTime":2581.3390000000004,"body":"right now is that a lot of"},{"speaker":"Galen Low","startTime":2581.3390000000004,"endTime":2584.099,"body":"the agentic workflows have"},{"speaker":"Galen Low","startTime":2581.3390000000004,"endTime":2584.099,"body":"more to do with intelligent"},{"speaker":"Galen Low","startTime":2584.099,"endTime":2586.559,"body":"automation than they do."},{"speaker":"Galen Low","startTime":2586.934,"endTime":2588.7940000000003,"body":"Like sort of taking action."},{"speaker":"Galen Low","startTime":2588.824,"endTime":2590.864,"body":"It's almost like this blend,"},{"speaker":"Galen Low","startTime":2588.824,"endTime":2590.864,"body":"like I wish I could sort"},{"speaker":"Galen Low","startTime":2590.864,"endTime":2595.184,"body":"of quote unquote prompt my"},{"speaker":"Galen Low","startTime":2590.864,"endTime":2595.184,"body":"assistant to go and do a few"},{"speaker":"Galen Low","startTime":2595.184,"endTime":2596.6240000000003,"body":"things across different tools."},{"speaker":"Galen Low","startTime":2596.684,"endTime":2600.134,"body":"And I'm thinking of things like"},{"speaker":"Galen Low","startTime":2596.684,"endTime":2600.134,"body":"agent mode in ChatGPT, and maybe"},{"speaker":"Galen Low","startTime":2600.134,"endTime":2601.2140000000004,"body":"I need to play with it more."},{"speaker":"Galen Low","startTime":2601.5440000000003,"endTime":2605.895,"body":"But it is this sort of like"},{"speaker":"Galen Low","startTime":2601.5440000000003,"endTime":2605.895,"body":"cross tool administration that"},{"speaker":"Galen Low","startTime":2605.895,"endTime":2609.1040000000003,"body":"is sort of by request, like"},{"speaker":"Galen Low","startTime":2605.895,"endTime":2609.1040000000003,"body":"as it happens, not necessarily"},{"speaker":"Galen Low","startTime":2609.1040000000003,"endTime":2612.224,"body":"sitting in the background as"},{"speaker":"Galen Low","startTime":2609.1040000000003,"endTime":2612.224,"body":"an AI agent doing its job."},{"speaker":"Galen Low","startTime":2612.8790000000004,"endTime":2618.159,"body":"I just crave a sort of more"},{"speaker":"Galen Low","startTime":2612.8790000000004,"endTime":2618.159,"body":"multipurpose assistant who"},{"speaker":"Galen Low","startTime":2618.159,"endTime":2622.449,"body":"is somewhat autonomous and"},{"speaker":"Galen Low","startTime":2618.159,"endTime":2622.449,"body":"somewhat prompted like a"},{"speaker":"Galen Low","startTime":2622.449,"endTime":2625.989,"body":"bit of that blend to kind of"},{"speaker":"Galen Low","startTime":2622.449,"endTime":2625.989,"body":"go out and just shave some"},{"speaker":"Galen Low","startTime":2625.989,"endTime":2627.009,"body":"of that time off for me."},{"speaker":"Galen Low","startTime":2627.0690000000004,"endTime":2631.2690000000002,"body":"You know, I dunno if that's like"},{"speaker":"Galen Low","startTime":2627.0690000000004,"endTime":2631.2690000000002,"body":"a very vague answer, but I just"},{"speaker":"Galen Low","startTime":2631.2690000000002,"endTime":2634.539,"body":"find myself sitting in between"},{"speaker":"Galen Low","startTime":2631.2690000000002,"endTime":2634.539,"body":"the folks who are building"},{"speaker":"Galen Low","startTime":2634.539,"endTime":2637.4190000000003,"body":"apps, you know, vibe, coding"},{"speaker":"Galen Low","startTime":2634.539,"endTime":2637.4190000000003,"body":"apps, folks who are building"},{"speaker":"Galen Low","startTime":2637.4190000000003,"endTime":2639.969,"body":"agents that just work in the"},{"speaker":"Galen Low","startTime":2637.4190000000003,"endTime":2639.969,"body":"background and do stuff and"},{"speaker":"Galen Low","startTime":2639.969,"endTime":2640.989,"body":"make decisions on their own."},{"speaker":"Galen Low","startTime":2641.3190000000004,"endTime":2646.3590000000004,"body":"And prompting, which is not"},{"speaker":"Galen Low","startTime":2641.3190000000004,"endTime":2646.3590000000004,"body":"quite the same for me as having"},{"speaker":"Galen Low","startTime":2646.3590000000004,"endTime":2650.0040000000004,"body":"a. If I had a human assistant"},{"speaker":"Galen Low","startTime":2646.3590000000004,"endTime":2650.0040000000004,"body":"to go out and tackle some tasks"},{"speaker":"Galen Low","startTime":2650.0040000000004,"endTime":2651.384,"body":"for me, that would be great."},{"speaker":"Galen Low","startTime":2651.384,"endTime":2652.0440000000003,"body":"I will prompt them."},{"speaker":"Galen Low","startTime":2652.0440000000003,"endTime":2653.3940000000002,"body":"They will make some"},{"speaker":"Galen Low","startTime":2652.0440000000003,"endTime":2653.3940000000002,"body":"decisions themselves."},{"speaker":"Galen Low","startTime":2653.3940000000002,"endTime":2653.904,"body":"They'll come back."},{"speaker":"Galen Low","startTime":2653.994,"endTime":2656.454,"body":"You know, maybe that is"},{"speaker":"Galen Low","startTime":2653.994,"endTime":2656.454,"body":"how people are building"},{"speaker":"Galen Low","startTime":2656.454,"endTime":2658.3190000000004,"body":"agents right now, but I"},{"speaker":"Galen Low","startTime":2656.454,"endTime":2658.3190000000004,"body":"just haven't seen it yet."},{"speaker":"Deborah Ketai","startTime":2658.559,"endTime":2658.77,"body":"Yeah."},{"speaker":"Deborah Ketai","startTime":2658.77,"endTime":2663.389,"body":"What keeps me from doing it,"},{"speaker":"Deborah Ketai","startTime":2658.77,"endTime":2663.389,"body":"frankly, is lack of trust in"},{"speaker":"Deborah Ketai","startTime":2663.389,"endTime":2665.159,"body":"where my data is going to go."},{"speaker":"Galen Low","startTime":2665.2610000000004,"endTime":2666.0660000000003,"body":"Is that"},{"speaker":"Galen Low","startTime":2665.2610000000004,"endTime":2666.0660000000003,"body":"black box again."},{"speaker":"Galen Low","startTime":2666.686,"endTime":2670.646,"body":"Maybe this is a whole other"},{"speaker":"Galen Low","startTime":2666.686,"endTime":2670.646,"body":"episode, but you know, I think"},{"speaker":"Galen Low","startTime":2670.646,"endTime":2673.916,"body":"that is one of the things"},{"speaker":"Galen Low","startTime":2670.646,"endTime":2673.916,"body":"that gives everyone pause."},{"speaker":"Galen Low","startTime":2673.916,"endTime":2676.2560000000003,"body":"I was reading an article"},{"speaker":"Galen Low","startTime":2673.916,"endTime":2676.2560000000003,"body":"and I can't remember where"},{"speaker":"Galen Low","startTime":2676.2560000000003,"endTime":2678.146,"body":"it was for the life of me,"},{"speaker":"Galen Low","startTime":2676.2560000000003,"endTime":2678.146,"body":"but if I do remember, I'll"},{"speaker":"Galen Low","startTime":2678.146,"endTime":2679.106,"body":"put it in the show notes."},{"speaker":"Galen Low","startTime":2679.376,"endTime":2682.5260000000003,"body":"But this notion of not adoption"},{"speaker":"Galen Low","startTime":2679.376,"endTime":2682.5260000000003,"body":"slippage, I can't remember"},{"speaker":"Galen Low","startTime":2682.5260000000003,"endTime":2685.226,"body":"the word, but it's just like"},{"speaker":"Galen Low","startTime":2682.5260000000003,"endTime":2685.226,"body":"people are kind of like hitting"},{"speaker":"Galen Low","startTime":2685.226,"endTime":2688.7960000000003,"body":"a wall somewhere where they're"},{"speaker":"Galen Low","startTime":2685.226,"endTime":2688.7960000000003,"body":"like, start using AI and then"},{"speaker":"Galen Low","startTime":2688.916,"endTime":2691.166,"body":"at a certain point, you know,"},{"speaker":"Galen Low","startTime":2688.916,"endTime":2691.166,"body":"only a certain percentage is"},{"speaker":"Galen Low","startTime":2691.166,"endTime":2694.076,"body":"using it for these types of"},{"speaker":"Galen Low","startTime":2691.166,"endTime":2694.076,"body":"things or at this frequency."},{"speaker":"Galen Low","startTime":2694.4060000000004,"endTime":2697.286,"body":"And I think one of the things,"},{"speaker":"Galen Low","startTime":2694.4060000000004,"endTime":2697.286,"body":"it's not necessarily just."},{"speaker":"Galen Low","startTime":2697.6310000000003,"endTime":2700.271,"body":"The technology or understanding"},{"speaker":"Galen Low","startTime":2697.6310000000003,"endTime":2700.271,"body":"it, but like the trust and"},{"speaker":"Galen Low","startTime":2700.271,"endTime":2705.731,"body":"also the transparency around"},{"speaker":"Galen Low","startTime":2700.271,"endTime":2705.731,"body":"data governance and compliance"},{"speaker":"Galen Low","startTime":2705.731,"endTime":2708.431,"body":"and where does this go and"},{"speaker":"Galen Low","startTime":2705.731,"endTime":2708.431,"body":"what am I allowed to do and"},{"speaker":"Galen Low","startTime":2708.4610000000002,"endTime":2709.3610000000003,"body":"you know, can I connect?"},{"speaker":"Galen Low","startTime":2709.3610000000003,"endTime":2711.731,"body":"Can I plug all these things"},{"speaker":"Galen Low","startTime":2709.3610000000003,"endTime":2711.731,"body":"together and will it be safe?"},{"speaker":"Galen Low","startTime":2712.0310000000004,"endTime":2714.0710000000004,"body":"Even just that thought, not"},{"speaker":"Galen Low","startTime":2712.0310000000004,"endTime":2714.0710000000004,"body":"even to going through the"},{"speaker":"Galen Low","startTime":2714.0710000000004,"endTime":2716.3210000000004,"body":"process, but even just that"},{"speaker":"Galen Low","startTime":2714.0710000000004,"endTime":2716.3210000000004,"body":"thought creates hesitation."},{"speaker":"Galen Low","startTime":2716.561,"endTime":2718.3010000000004,"body":"But yeah, I relate"},{"speaker":"Galen Low","startTime":2716.561,"endTime":2718.3010000000004,"body":"to that completely."},{"speaker":"Galen Low","startTime":2718.481,"endTime":2719.231,"body":"That's me as well."},{"speaker":"Galen Low","startTime":2719.231,"endTime":2720.641,"body":"I'm like, what if"},{"speaker":"Galen Low","startTime":2719.231,"endTime":2720.641,"body":"it does it wrong?"},{"speaker":"Galen Low","startTime":2720.641,"endTime":2722.771,"body":"What if it's, you know,"},{"speaker":"Galen Low","startTime":2720.641,"endTime":2722.771,"body":"sending data everywhere?"},{"speaker":"Galen Low","startTime":2722.771,"endTime":2724.541,"body":"This all kind of"},{"speaker":"Galen Low","startTime":2722.771,"endTime":2724.541,"body":"happens in a black box."},{"speaker":"Galen Low","startTime":2724.896,"endTime":2726.9660000000003,"body":"It could go sideways on"},{"speaker":"Galen Low","startTime":2724.896,"endTime":2726.9660000000003,"body":"me before it actually"},{"speaker":"Galen Low","startTime":2727.206,"endTime":2728.016,"body":"creates a benefit."},{"speaker":"Deborah Ketai","startTime":2728.1960000000004,"endTime":2730.7760000000003,"body":"I was recently"},{"speaker":"Deborah Ketai","startTime":2728.1960000000004,"endTime":2730.7760000000003,"body":"at a PMI Regional Leadership"},{"speaker":"Deborah Ketai","startTime":2730.7760000000003,"endTime":2735.846,"body":"Conference, and one of the"},{"speaker":"Deborah Ketai","startTime":2730.7760000000003,"endTime":2735.846,"body":"session breakout sessions was"},{"speaker":"Deborah Ketai","startTime":2735.846,"endTime":2739.5660000000003,"body":"about AI and project management,"},{"speaker":"Deborah Ketai","startTime":2735.846,"endTime":2739.5660000000003,"body":"and one of the things that"},{"speaker":"Deborah Ketai","startTime":2739.5660000000003,"endTime":2748.896,"body":"came up was the question, is it"},{"speaker":"Deborah Ketai","startTime":2739.5660000000003,"endTime":2748.896,"body":"ethical to have your chapters"},{"speaker":"Deborah Ketai","startTime":2749.4660000000003,"endTime":2753.6110000000003,"body":"email blasts facilitated by AI."},{"speaker":"Galen Low","startTime":2753.8810000000003,"endTime":2754.3610000000003,"body":"Interesting."},{"speaker":"Deborah Ketai","startTime":2754.4210000000003,"endTime":2757.6310000000003,"body":"And the"},{"speaker":"Deborah Ketai","startTime":2754.4210000000003,"endTime":2757.6310000000003,"body":"outcome of the discussion"},{"speaker":"Deborah Ketai","startTime":2757.721,"endTime":2763.0310000000004,"body":"was that basically it was"},{"speaker":"Deborah Ketai","startTime":2757.721,"endTime":2763.0310000000004,"body":"not ethical if it meant"},{"speaker":"Deborah Ketai","startTime":2763.0310000000004,"endTime":2766.7810000000004,"body":"releasing your members' data."},{"speaker":"Galen Low","startTime":2767.561,"endTime":2767.6510000000003,"body":"Right."},{"speaker":"Galen Low","startTime":2767.6510000000003,"endTime":2767.681,"body":"Okay."},{"speaker":"Deborah Ketai","startTime":2767.681,"endTime":2768.491,"body":"Into the void."},{"speaker":"Deborah Ketai","startTime":2768.851,"endTime":2772.871,"body":"So unless you were using some"},{"speaker":"Deborah Ketai","startTime":2768.851,"endTime":2772.871,"body":"kind of completely internal"},{"speaker":"Deborah Ketai","startTime":2772.871,"endTime":2774.911,"body":"tool, the answer was no."},{"speaker":"Galen Low","startTime":2775.2110000000002,"endTime":2777.041,"body":"Isn't it interesting"},{"speaker":"Galen Low","startTime":2775.2110000000002,"endTime":2777.041,"body":"how it always kind of comes"},{"speaker":"Galen Low","startTime":2777.041,"endTime":2780.6560000000004,"body":"back to guardrails that we"},{"speaker":"Galen Low","startTime":2777.041,"endTime":2780.6560000000004,"body":"ourselves as humans, don't"},{"speaker":"Galen Low","startTime":2780.6560000000004,"endTime":2781.766,"body":"fully understand, right?"},{"speaker":"Galen Low","startTime":2781.766,"endTime":2784.5860000000002,"body":"They're discretionary decisions"},{"speaker":"Galen Low","startTime":2781.766,"endTime":2784.5860000000002,"body":"usually, and then there's,"},{"speaker":"Galen Low","startTime":2784.5860000000002,"endTime":2788.1560000000004,"body":"you know, policy and the sort"},{"speaker":"Galen Low","startTime":2784.5860000000002,"endTime":2788.1560000000004,"body":"of governance aspect, but"},{"speaker":"Galen Low","startTime":2788.1560000000004,"endTime":2791.3360000000002,"body":"we don't yet trust ourselves"},{"speaker":"Galen Low","startTime":2788.1560000000004,"endTime":2791.3360000000002,"body":"and our technology to kind"},{"speaker":"Galen Low","startTime":2791.3360000000002,"endTime":2794.2160000000003,"body":"of build those guardrails"},{"speaker":"Galen Low","startTime":2791.3360000000002,"endTime":2794.2160000000003,"body":"and put them in place so"},{"speaker":"Galen Low","startTime":2794.2160000000003,"endTime":2795.2960000000003,"body":"that we have that trust."},{"speaker":"Galen Low","startTime":2795.536,"endTime":2795.7160000000003,"body":"Right."},{"speaker":"Galen Low","startTime":2796.1960000000004,"endTime":2797.036,"body":"That's very interesting."},{"speaker":"Galen Low","startTime":2797.456,"endTime":2798.476,"body":"I'd love to revisit that."},{"speaker":"Galen Low","startTime":2798.476,"endTime":2801.866,"body":"I'm always, I'm interested"},{"speaker":"Galen Low","startTime":2798.476,"endTime":2801.866,"body":"in ideas and examples of how"},{"speaker":"Galen Low","startTime":2801.866,"endTime":2805.3360000000002,"body":"AI is being used in project"},{"speaker":"Galen Low","startTime":2801.866,"endTime":2805.3360000000002,"body":"management and otherwise and"},{"speaker":"Galen Low","startTime":2805.3360000000002,"endTime":2809.291,"body":"also what gives us pause,"},{"speaker":"Galen Low","startTime":2805.3360000000002,"endTime":2809.291,"body":"what obstacles we're facing."},{"speaker":"Galen Low","startTime":2809.6510000000003,"endTime":2812.741,"body":"Often it's not the technology,"},{"speaker":"Galen Low","startTime":2809.6510000000003,"endTime":2812.741,"body":"it's actually the ethics."},{"speaker":"Deborah Ketai","startTime":2813.161,"endTime":2813.581,"body":"Yes."},{"speaker":"Galen Low","startTime":2813.9410000000003,"endTime":2814.541,"body":"And the trust."},{"speaker":"Galen Low","startTime":2814.871,"endTime":2815.741,"body":"That's so interesting."},{"speaker":"Galen Low","startTime":2816.0310000000004,"endTime":2817.931,"body":"Deborah, thank you so much for"},{"speaker":"Galen Low","startTime":2816.0310000000004,"endTime":2817.931,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":2817.931,"endTime":2819.431,"body":"I really enjoyed myself."},{"speaker":"Galen Low","startTime":2819.8210000000004,"endTime":2822.701,"body":"For folks listening, where can"},{"speaker":"Galen Low","startTime":2819.8210000000004,"endTime":2822.701,"body":"people learn more about you?"},{"speaker":"Deborah Ketai","startTime":2823.001,"endTime":2824.976,"body":"Definitely"},{"speaker":"Deborah Ketai","startTime":2823.001,"endTime":2824.976,"body":"connect with me on LinkedIn."},{"speaker":"Deborah Ketai","startTime":2825.041,"endTime":2827.351,"body":"I'm the only Deborah"},{"speaker":"Deborah Ketai","startTime":2825.041,"endTime":2827.351,"body":"Ketai on LinkedIn."},{"speaker":"Deborah Ketai","startTime":2828.116,"endTime":2830.936,"body":"And if you have the"},{"speaker":"Deborah Ketai","startTime":2828.116,"endTime":2830.936,"body":"opportunity to add a note,"},{"speaker":"Deborah Ketai","startTime":2830.936,"endTime":2832.6760000000004,"body":"mention the DPM podcast."},{"speaker":"Galen Low","startTime":2833.5460000000003,"endTime":2834.056,"body":"Awesome."},{"speaker":"Galen Low","startTime":2834.2960000000003,"endTime":2836.1560000000004,"body":"I will include a link"},{"speaker":"Galen Low","startTime":2834.2960000000003,"endTime":2836.1560000000004,"body":"to your LinkedIn."},{"speaker":"Galen Low","startTime":2836.2360000000003,"endTime":2838.0910000000003,"body":"I'm happy that you're"},{"speaker":"Galen Low","startTime":2836.2360000000003,"endTime":2838.0910000000003,"body":"the only Deborah Ketai."},{"speaker":"Galen Low","startTime":2838.311,"endTime":2840.771,"body":"I'm like one of two Galen"},{"speaker":"Galen Low","startTime":2838.311,"endTime":2840.771,"body":"Lows on LinkedIn, so"},{"speaker":"Galen Low","startTime":2840.771,"endTime":2841.701,"body":"I have envy right now."},{"speaker":"Galen Low","startTime":2842.661,"endTime":2844.8210000000004,"body":"But I'll include that link"},{"speaker":"Galen Low","startTime":2842.661,"endTime":2844.8210000000004,"body":"in the show notes for folks"},{"speaker":"Galen Low","startTime":2844.8210000000004,"endTime":2845.5660000000003,"body":"to connect with Deborah."},{"speaker":"Galen Low","startTime":2845.8860000000004,"endTime":2846.976,"body":"Deborah, thank you again."},{"speaker":"Deborah Ketai","startTime":2847.215,"endTime":2848.366,"body":"Thank"},{"speaker":"Deborah Ketai","startTime":2847.215,"endTime":2848.366,"body":"you so much, Galen."},{"speaker":"Galen Low","startTime":2849.166,"endTime":2850.936,"body":"That's it for"},{"speaker":"Galen Low","startTime":2849.166,"endTime":2850.936,"body":"today's episode of The Digital"},{"speaker":"Galen Low","startTime":2850.936,"endTime":2852.195,"body":"Project Manager Podcast."},{"speaker":"Galen Low","startTime":2852.346,"endTime":2854.206,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":2852.346,"endTime":2854.206,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":2854.206,"endTime":2855.735,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":2854.206,"endTime":2855.735,"body":"you're listening."},{"speaker":"Galen Low","startTime":2856.005,"endTime":2858.556,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":2856.005,"endTime":2858.556,"body":"tactical insights, case studies"},{"speaker":"Galen Low","startTime":2858.556,"endTime":2862.195,"body":"and playbooks, head over to"},{"speaker":"Galen Low","startTime":2858.556,"endTime":2862.195,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":2862.215,"endTime":2863.895,"body":"Until next time,"},{"speaker":"Galen Low","startTime":2862.215,"endTime":2863.895,"body":"thanks for listening."}]}