{"version":"1.0.0","segments":[{"speaker":"Andrea Goulet","startTime":22.61,"endTime":24.62,"body":"When we have"},{"speaker":"Andrea Goulet","startTime":22.61,"endTime":24.62,"body":"a high empathy environment"},{"speaker":"Andrea Goulet","startTime":24.62,"endTime":28.220000000000002,"body":"where it is optimized, what"},{"speaker":"Andrea Goulet","startTime":24.62,"endTime":28.220000000000002,"body":"we observe is less friction"},{"speaker":"Andrea Goulet","startTime":28.220000000000002,"endTime":29.36,"body":"in our conversations."},{"speaker":"Andrea Goulet","startTime":29.57,"endTime":32.480000000000004,"body":"I send it in a high enough"},{"speaker":"Andrea Goulet","startTime":29.57,"endTime":32.480000000000004,"body":"fidelity way that you understand"},{"speaker":"Andrea Goulet","startTime":32.480000000000004,"endTime":33.17,"body":"what I'm talking about."},{"speaker":"Galen Low","startTime":33.29,"endTime":35.09,"body":"Empathy can"},{"speaker":"Galen Low","startTime":33.29,"endTime":35.09,"body":"be the missing piece of"},{"speaker":"Galen Low","startTime":35.09,"endTime":37.88,"body":"the puzzle when building"},{"speaker":"Galen Low","startTime":35.09,"endTime":37.88,"body":"innovative, high performing"},{"speaker":"Galen Low","startTime":37.88,"endTime":39.5,"body":"teams in the age of AI."},{"speaker":"Andrea Goulet","startTime":39.68,"endTime":42.53,"body":"They had a"},{"speaker":"Andrea Goulet","startTime":39.68,"endTime":42.53,"body":"chance to assess the helpful"},{"speaker":"Andrea Goulet","startTime":42.74,"endTime":46.82,"body":"model before the other"},{"speaker":"Andrea Goulet","startTime":42.74,"endTime":46.82,"body":"aspects had been added to it."},{"speaker":"Andrea Goulet","startTime":47.03,"endTime":50.769999999999996,"body":"It was 30% more likely"},{"speaker":"Andrea Goulet","startTime":47.03,"endTime":50.769999999999996,"body":"to cause harm and to"},{"speaker":"Andrea Goulet","startTime":50.92,"endTime":53.32,"body":"lie or be disingenuous."},{"speaker":"Galen Low","startTime":53.71,"endTime":56.800000000000004,"body":"Tell me how empathy"},{"speaker":"Galen Low","startTime":53.71,"endTime":56.800000000000004,"body":"fits into the world of AI."},{"speaker":"Andrea Goulet","startTime":56.89,"endTime":58.54,"body":"Where in"},{"speaker":"Andrea Goulet","startTime":56.89,"endTime":58.54,"body":"your organization can you"},{"speaker":"Andrea Goulet","startTime":58.54,"endTime":61.18,"body":"leverage this as a tool to"},{"speaker":"Andrea Goulet","startTime":58.54,"endTime":61.18,"body":"help you run experiments?"},{"speaker":"Andrea Goulet","startTime":61.480000000000004,"endTime":64.0,"body":"The purpose of AI is to"},{"speaker":"Andrea Goulet","startTime":61.480000000000004,"endTime":64.0,"body":"help humans human better."},{"speaker":"Galen Low","startTime":70.265,"endTime":71.855,"body":"Welcome to The"},{"speaker":"Galen Low","startTime":70.265,"endTime":71.855,"body":"Digital Project Manager"},{"speaker":"Galen Low","startTime":71.855,"endTime":74.255,"body":"Podcast — the show that"},{"speaker":"Galen Low","startTime":71.855,"endTime":74.255,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":74.255,"endTime":77.345,"body":"smarter, deliver faster, and"},{"speaker":"Galen Low","startTime":74.255,"endTime":77.345,"body":"lead better in the age of AI."},{"speaker":"Galen Low","startTime":77.765,"endTime":80.555,"body":"I'm Galen, and every week we"},{"speaker":"Galen Low","startTime":77.765,"endTime":80.555,"body":"dive into real world strategies,"},{"speaker":"Galen Low","startTime":80.644,"endTime":83.795,"body":"new tools, proven frameworks,"},{"speaker":"Galen Low","startTime":80.644,"endTime":83.795,"body":"and the occasional war story"},{"speaker":"Galen Low","startTime":83.825,"endTime":84.995,"body":"from the project front lines."},{"speaker":"Galen Low","startTime":85.325,"endTime":87.215,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":85.325,"endTime":87.215,"body":"massive transformation"},{"speaker":"Galen Low","startTime":87.215,"endTime":89.855,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":87.215,"endTime":89.855,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":89.855,"endTime":92.56,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":89.855,"endTime":92.56,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":92.98,"endTime":93.58,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":93.819,"endTime":97.36,"body":"Today we're talking about"},{"speaker":"Galen Low","startTime":93.819,"endTime":97.36,"body":"the idea of empathy as a core"},{"speaker":"Galen Low","startTime":97.36,"endTime":100.33,"body":"part of an organization's"},{"speaker":"Galen Low","startTime":97.36,"endTime":100.33,"body":"communication infrastructure,"},{"speaker":"Galen Low","startTime":100.63,"endTime":103.33,"body":"and how cultivating and"},{"speaker":"Galen Low","startTime":100.63,"endTime":103.33,"body":"measuring empathy can"},{"speaker":"Galen Low","startTime":103.33,"endTime":105.55,"body":"be the missing piece of"},{"speaker":"Galen Low","startTime":103.33,"endTime":105.55,"body":"the puzzle when building"},{"speaker":"Galen Low","startTime":105.58,"endTime":108.789,"body":"innovative, high performing"},{"speaker":"Galen Low","startTime":105.58,"endTime":108.789,"body":"teams in the age of AI."},{"speaker":"Galen Low","startTime":109.235,"endTime":112.205,"body":"My guest today is Andrea"},{"speaker":"Galen Low","startTime":109.235,"endTime":112.205,"body":"Goulet, a communication"},{"speaker":"Galen Low","startTime":112.205,"endTime":114.875,"body":"systems architect who is on"},{"speaker":"Galen Low","startTime":112.205,"endTime":114.875,"body":"a mission to translate the"},{"speaker":"Galen Low","startTime":114.875,"endTime":118.08500000000001,"body":"complexities of human dynamics"},{"speaker":"Galen Low","startTime":114.875,"endTime":118.08500000000001,"body":"into practical tools and"},{"speaker":"Galen Low","startTime":118.08500000000001,"endTime":121.325,"body":"frameworks, so smart people can"},{"speaker":"Galen Low","startTime":118.08500000000001,"endTime":121.325,"body":"collaborate more effectively."},{"speaker":"Galen Low","startTime":121.625,"endTime":124.355,"body":"Andrea has over 25 years"},{"speaker":"Galen Low","startTime":121.625,"endTime":124.355,"body":"of professional experience"},{"speaker":"Galen Low","startTime":124.535,"endTime":127.325,"body":"that includes building a $4"},{"speaker":"Galen Low","startTime":124.535,"endTime":127.325,"body":"million software consultancy"},{"speaker":"Galen Low","startTime":127.325,"endTime":129.575,"body":"from the ground up, teaching"},{"speaker":"Galen Low","startTime":127.325,"endTime":129.575,"body":"over a hundred thousand"},{"speaker":"Galen Low","startTime":129.575,"endTime":132.45499999999998,"body":"students, and growing a"},{"speaker":"Galen Low","startTime":129.575,"endTime":132.45499999999998,"body":"massive global audience as"},{"speaker":"Galen Low","startTime":132.45499999999998,"endTime":134.015,"body":"an in-demand keynote speaker."},{"speaker":"Galen Low","startTime":134.32999999999998,"endTime":136.07,"body":"Andrea, thanks for being"},{"speaker":"Galen Low","startTime":134.32999999999998,"endTime":136.07,"body":"here with me today."},{"speaker":"Andrea Goulet","startTime":136.37,"endTime":137.57,"body":"You"},{"speaker":"Andrea Goulet","startTime":136.37,"endTime":137.57,"body":"are so welcome."},{"speaker":"Andrea Goulet","startTime":137.57,"endTime":139.31,"body":"I'm very excited to be here."},{"speaker":"Andrea Goulet","startTime":139.31,"endTime":140.93,"body":"Thank you so much"},{"speaker":"Andrea Goulet","startTime":139.31,"endTime":140.93,"body":"for inviting me."},{"speaker":"Galen Low","startTime":141.2,"endTime":143.36,"body":"I am really"},{"speaker":"Galen Low","startTime":141.2,"endTime":143.36,"body":"excited for this conversation"},{"speaker":"Galen Low","startTime":143.36,"endTime":146.87,"body":"because you and I, we met at"},{"speaker":"Galen Low","startTime":143.36,"endTime":146.87,"body":"the Agile 2025 conference."},{"speaker":"Galen Low","startTime":147.07999999999998,"endTime":149.9,"body":"You filled my brain with so many"},{"speaker":"Galen Low","startTime":147.07999999999998,"endTime":149.9,"body":"thoughts around empathy, and I'm"},{"speaker":"Galen Low","startTime":149.9,"endTime":151.25,"body":"really excited to get into it."},{"speaker":"Galen Low","startTime":151.46,"endTime":154.58,"body":"I know from experience now that"},{"speaker":"Galen Low","startTime":151.46,"endTime":154.58,"body":"you and I are the kind of people"},{"speaker":"Galen Low","startTime":154.58,"endTime":156.92,"body":"who can probably zig and zag"},{"speaker":"Galen Low","startTime":154.58,"endTime":156.92,"body":"into some pretty interesting"},{"speaker":"Galen Low","startTime":156.92,"endTime":159.86,"body":"tangents, but just in case,"},{"speaker":"Galen Low","startTime":156.92,"endTime":159.86,"body":"here's the roadmap that I've"},{"speaker":"Galen Low","startTime":159.86,"endTime":160.76,"body":"sketched out for us today."},{"speaker":"Galen Low","startTime":161.06,"endTime":163.549,"body":"To start us off, I wanted"},{"speaker":"Galen Low","startTime":161.06,"endTime":163.549,"body":"to just follow my tradition"},{"speaker":"Galen Low","startTime":163.549,"endTime":165.92,"body":"and just get one big burning"},{"speaker":"Galen Low","startTime":163.549,"endTime":165.92,"body":"question outta the way."},{"speaker":"Galen Low","startTime":166.1,"endTime":168.139,"body":"It's that uncomfortable,"},{"speaker":"Galen Low","startTime":166.1,"endTime":168.139,"body":"but maybe pressing question"},{"speaker":"Galen Low","startTime":168.139,"endTime":170.15,"body":"that everyone wants to know"},{"speaker":"Galen Low","startTime":168.139,"endTime":170.15,"body":"the answer to in my opinion."},{"speaker":"Galen Low","startTime":171.109,"endTime":173.45,"body":"And then I'd like to zoom"},{"speaker":"Galen Low","startTime":171.109,"endTime":173.45,"body":"out and maybe just talk about"},{"speaker":"Galen Low","startTime":173.45,"endTime":175.76,"body":"three things like, first I"},{"speaker":"Galen Low","startTime":173.45,"endTime":175.76,"body":"wanted to talk about what"},{"speaker":"Galen Low","startTime":175.76,"endTime":178.37,"body":"empathy actually is a measure"},{"speaker":"Galen Low","startTime":175.76,"endTime":178.37,"body":"of and what it indicates about"},{"speaker":"Galen Low","startTime":178.37,"endTime":179.75,"body":"a team or an organization."},{"speaker":"Galen Low","startTime":179.96,"endTime":181.85,"body":"Then I thought maybe we"},{"speaker":"Galen Low","startTime":179.96,"endTime":181.85,"body":"can get into a few examples"},{"speaker":"Galen Low","startTime":181.85,"endTime":184.67,"body":"of how empathy can be used"},{"speaker":"Galen Low","startTime":181.85,"endTime":184.67,"body":"to create and reinforce a"},{"speaker":"Galen Low","startTime":184.67,"endTime":187.97,"body":"culture of adaptability to"},{"speaker":"Galen Low","startTime":184.67,"endTime":187.97,"body":"facilitate knowledge transfer"},{"speaker":"Galen Low","startTime":187.97,"endTime":190.429,"body":"and ultimately change the"},{"speaker":"Galen Low","startTime":187.97,"endTime":190.429,"body":"way a business measures."},{"speaker":"Galen Low","startTime":190.62,"endTime":191.4,"body":"Performance."},{"speaker":"Galen Low","startTime":191.73,"endTime":193.92,"body":"And then lastly, I'd like to"},{"speaker":"Galen Low","startTime":191.73,"endTime":193.92,"body":"maybe just talk about the role"},{"speaker":"Galen Low","startTime":193.92,"endTime":197.22,"body":"of empathy and the age of AI"},{"speaker":"Galen Low","startTime":193.92,"endTime":197.22,"body":"and whether human intelligence"},{"speaker":"Galen Low","startTime":197.22,"endTime":200.64000000000001,"body":"and empathy will fall by the"},{"speaker":"Galen Low","startTime":197.22,"endTime":200.64000000000001,"body":"wayside, or maybe will it"},{"speaker":"Galen Low","startTime":200.64000000000001,"endTime":202.47,"body":"become more important than ever."},{"speaker":"Galen Low","startTime":202.89000000000001,"endTime":203.67,"body":"How does that sound to you?"},{"speaker":"Andrea Goulet","startTime":203.67,"endTime":204.96,"body":"Yeah,"},{"speaker":"Andrea Goulet","startTime":203.67,"endTime":204.96,"body":"that sounds great."},{"speaker":"Galen Low","startTime":205.05,"endTime":207.18,"body":"So as I was"},{"speaker":"Galen Low","startTime":205.05,"endTime":207.18,"body":"mentioning up top, you gave a"},{"speaker":"Galen Low","startTime":207.18,"endTime":211.005,"body":"keynote speech at Agile 2025"},{"speaker":"Galen Low","startTime":207.18,"endTime":211.005,"body":"in Denver, a few months back."},{"speaker":"Galen Low","startTime":211.64000000000001,"endTime":215.06,"body":"The title of your talk was"},{"speaker":"Galen Low","startTime":211.64000000000001,"endTime":215.06,"body":"Empathy as Infrastructure, and"},{"speaker":"Galen Low","startTime":215.06,"endTime":217.67,"body":"I had the distinct pleasure"},{"speaker":"Galen Low","startTime":215.06,"endTime":217.67,"body":"of missing it completely,"},{"speaker":"Galen Low","startTime":217.94,"endTime":221.3,"body":"but you gave me the Kohl's"},{"speaker":"Galen Low","startTime":217.94,"endTime":221.3,"body":"note version over breakfast."},{"speaker":"Galen Low","startTime":221.57,"endTime":224.03,"body":"Could you just tell us what"},{"speaker":"Galen Low","startTime":221.57,"endTime":224.03,"body":"you mean when you say empathy"},{"speaker":"Galen Low","startTime":224.03,"endTime":227.72,"body":"as infrastructure and why is"},{"speaker":"Galen Low","startTime":224.03,"endTime":227.72,"body":"it maybe more than just a sort"},{"speaker":"Galen Low","startTime":227.72,"endTime":229.7,"body":"of woke snake oil buzzword?"},{"speaker":"Andrea Goulet","startTime":229.91,"endTime":230.73,"body":"Yes, I love that."},{"speaker":"Andrea Goulet","startTime":231.275,"endTime":233.9,"body":"The highest compliment I"},{"speaker":"Andrea Goulet","startTime":231.275,"endTime":233.9,"body":"ever got, one of my most"},{"speaker":"Andrea Goulet","startTime":233.9,"endTime":236.57,"body":"popular keynotes is called"},{"speaker":"Andrea Goulet","startTime":233.9,"endTime":236.57,"body":"Empathy is a Technical Skill."},{"speaker":"Andrea Goulet","startTime":236.6,"endTime":238.43,"body":"I give it a lot of software"},{"speaker":"Andrea Goulet","startTime":236.6,"endTime":238.43,"body":"engineering conferences."},{"speaker":"Andrea Goulet","startTime":238.73,"endTime":242.48,"body":"The highest compliment I"},{"speaker":"Andrea Goulet","startTime":238.73,"endTime":242.48,"body":"ever received was somebody"},{"speaker":"Andrea Goulet","startTime":242.9,"endTime":245.96,"body":"came to the talk, came up"},{"speaker":"Andrea Goulet","startTime":242.9,"endTime":245.96,"body":"to me afterwards and said,"},{"speaker":"Andrea Goulet","startTime":246.32,"endTime":249.59,"body":"the only reason I came"},{"speaker":"Andrea Goulet","startTime":246.32,"endTime":249.59,"body":"here was to tell you how"},{"speaker":"Andrea Goulet","startTime":249.59,"endTime":253.4,"body":"wrong you were afterwards,"},{"speaker":"Andrea Goulet","startTime":249.59,"endTime":253.4,"body":"and I can't do that now."},{"speaker":"Andrea Goulet","startTime":253.7,"endTime":254.6,"body":"You've changed the way I think."},{"speaker":"Andrea Goulet","startTime":254.63,"endTime":258.16999999999996,"body":"And I was like, yes, because"},{"speaker":"Andrea Goulet","startTime":254.63,"endTime":258.16999999999996,"body":"that's crazy high praise"},{"speaker":"Andrea Goulet","startTime":258.2,"endTime":260.36,"body":"from that type of audience."},{"speaker":"Andrea Goulet","startTime":260.72,"endTime":262.28,"body":"To answer your question,"},{"speaker":"Andrea Goulet","startTime":260.72,"endTime":262.28,"body":"I'm gonna give a little"},{"speaker":"Andrea Goulet","startTime":262.28,"endTime":265.78999999999996,"body":"bit of context into kind of"},{"speaker":"Andrea Goulet","startTime":262.28,"endTime":265.78999999999996,"body":"how I got into this topic."},{"speaker":"Andrea Goulet","startTime":266.225,"endTime":272.405,"body":"So I started my career in sales"},{"speaker":"Andrea Goulet","startTime":266.225,"endTime":272.405,"body":"and strategic communications"},{"speaker":"Andrea Goulet","startTime":272.405,"endTime":275.615,"body":"where essentially you like"},{"speaker":"Andrea Goulet","startTime":272.405,"endTime":275.615,"body":"part of the training is"},{"speaker":"Andrea Goulet","startTime":275.615,"endTime":277.265,"body":"how to understand people."},{"speaker":"Andrea Goulet","startTime":277.53499999999997,"endTime":280.385,"body":"You know, there's consumer"},{"speaker":"Andrea Goulet","startTime":277.53499999999997,"endTime":280.385,"body":"psychology, like you get a"},{"speaker":"Andrea Goulet","startTime":280.44500000000005,"endTime":284.015,"body":"pretty technical understanding"},{"speaker":"Andrea Goulet","startTime":280.44500000000005,"endTime":284.015,"body":"of essentially what empathy"},{"speaker":"Andrea Goulet","startTime":284.015,"endTime":286.625,"body":"is like, how to predict"},{"speaker":"Andrea Goulet","startTime":284.015,"endTime":286.625,"body":"another person's perspective"},{"speaker":"Andrea Goulet","startTime":286.985,"endTime":288.30499999999995,"body":"and how to respond."},{"speaker":"Andrea Goulet","startTime":288.78499999999997,"endTime":292.475,"body":"So my business partner,"},{"speaker":"Andrea Goulet","startTime":288.78499999999997,"endTime":292.475,"body":"who I built the software"},{"speaker":"Andrea Goulet","startTime":292.475,"endTime":294.605,"body":"company with, he and I went"},{"speaker":"Andrea Goulet","startTime":292.475,"endTime":294.605,"body":"to high school together."},{"speaker":"Andrea Goulet","startTime":295.13,"endTime":296.17999999999995,"body":"We grow the company together."},{"speaker":"Andrea Goulet","startTime":296.17999999999995,"endTime":299.51,"body":"A few years later we get"},{"speaker":"Andrea Goulet","startTime":296.17999999999995,"endTime":299.51,"body":"married, which is fun."},{"speaker":"Andrea Goulet","startTime":301.1,"endTime":304.90999999999997,"body":"And so what that ended up"},{"speaker":"Andrea Goulet","startTime":301.1,"endTime":304.90999999999997,"body":"doing was create a really"},{"speaker":"Andrea Goulet","startTime":304.90999999999997,"endTime":307.64,"body":"deep motivation to understand"},{"speaker":"Andrea Goulet","startTime":304.90999999999997,"endTime":307.64,"body":"each other in a way that kind"},{"speaker":"Andrea Goulet","startTime":307.64,"endTime":308.92999999999995,"body":"of, you don't typically get."},{"speaker":"Andrea Goulet","startTime":308.92999999999995,"endTime":311.87,"body":"There were many times where we"},{"speaker":"Andrea Goulet","startTime":308.92999999999995,"endTime":311.87,"body":"had the very traditional sales"},{"speaker":"Andrea Goulet","startTime":311.87,"endTime":314.9,"body":"slash engineering dynamic, and"},{"speaker":"Andrea Goulet","startTime":311.87,"endTime":314.9,"body":"I felt like I wanted to rage"},{"speaker":"Andrea Goulet","startTime":314.9,"endTime":318.95000000000005,"body":"quip truly, but I didn't because"},{"speaker":"Andrea Goulet","startTime":314.9,"endTime":318.95000000000005,"body":"there was an extra incentive."},{"speaker":"Andrea Goulet","startTime":319.44500000000005,"endTime":322.41499999999996,"body":"And so just like he had"},{"speaker":"Andrea Goulet","startTime":319.44500000000005,"endTime":322.41499999999996,"body":"told me, like, no, you're"},{"speaker":"Andrea Goulet","startTime":322.505,"endTime":323.975,"body":"actually good with people."},{"speaker":"Andrea Goulet","startTime":323.975,"endTime":326.525,"body":"Like, why are you calling"},{"speaker":"Andrea Goulet","startTime":323.975,"endTime":326.525,"body":"yourself non-technical?"},{"speaker":"Andrea Goulet","startTime":326.82500000000005,"endTime":328.29499999999996,"body":"You can understand this stuff."},{"speaker":"Andrea Goulet","startTime":328.29499999999996,"endTime":330.125,"body":"Like you pick up on, you"},{"speaker":"Andrea Goulet","startTime":328.29499999999996,"endTime":330.125,"body":"might not know it now and"},{"speaker":"Andrea Goulet","startTime":330.125,"endTime":331.895,"body":"you might not have a computer"},{"speaker":"Andrea Goulet","startTime":330.125,"endTime":331.895,"body":"science degree, but you"},{"speaker":"Andrea Goulet","startTime":331.895,"endTime":333.275,"body":"are absolutely learning it."},{"speaker":"Andrea Goulet","startTime":333.69500000000005,"endTime":336.515,"body":"But I, it was like an identity"},{"speaker":"Andrea Goulet","startTime":333.69500000000005,"endTime":336.515,"body":"thing, and I noticed that"},{"speaker":"Andrea Goulet","startTime":336.515,"endTime":338.015,"body":"he had one on the opposite."},{"speaker":"Andrea Goulet","startTime":338.72,"endTime":340.61,"body":"Which was, I'm good"},{"speaker":"Andrea Goulet","startTime":338.72,"endTime":340.61,"body":"with machines, but I'm"},{"speaker":"Andrea Goulet","startTime":340.61,"endTime":341.48,"body":"not good with people."},{"speaker":"Andrea Goulet","startTime":341.80999999999995,"endTime":343.28,"body":"And that was something"},{"speaker":"Andrea Goulet","startTime":341.80999999999995,"endTime":343.28,"body":"that he had been told."},{"speaker":"Andrea Goulet","startTime":343.30999999999995,"endTime":346.1,"body":"And honestly, a lot of the"},{"speaker":"Andrea Goulet","startTime":343.30999999999995,"endTime":346.1,"body":"reasons that I wanted to rage"},{"speaker":"Andrea Goulet","startTime":346.1,"endTime":348.53,"body":"quit were miscommunications."},{"speaker":"Andrea Goulet","startTime":348.53,"endTime":352.52,"body":"And I was expecting him to"},{"speaker":"Andrea Goulet","startTime":348.53,"endTime":352.52,"body":"respond in a certain way."},{"speaker":"Andrea Goulet","startTime":353.0,"endTime":356.36,"body":"He didn't respond in a"},{"speaker":"Andrea Goulet","startTime":353.0,"endTime":356.36,"body":"way that I had seen in"},{"speaker":"Andrea Goulet","startTime":356.36,"endTime":357.86,"body":"the general population."},{"speaker":"Andrea Goulet","startTime":358.845,"endTime":360.86,"body":"And it was frustrating to me."},{"speaker":"Andrea Goulet","startTime":361.19000000000005,"endTime":365.03,"body":"And at the time I"},{"speaker":"Andrea Goulet","startTime":361.19000000000005,"endTime":365.03,"body":"had taken on this."},{"speaker":"Andrea Goulet","startTime":365.645,"endTime":367.385,"body":"Identity of like, oh,"},{"speaker":"Andrea Goulet","startTime":365.645,"endTime":367.385,"body":"I'm non-technical."},{"speaker":"Andrea Goulet","startTime":367.385,"endTime":369.45500000000004,"body":"I'm good with people,"},{"speaker":"Andrea Goulet","startTime":367.385,"endTime":369.45500000000004,"body":"I'm an empath."},{"speaker":"Andrea Goulet","startTime":370.025,"endTime":374.28499999999997,"body":"But what I was really doing was"},{"speaker":"Andrea Goulet","startTime":370.025,"endTime":374.28499999999997,"body":"hubris because I had the false"},{"speaker":"Andrea Goulet","startTime":374.28499999999997,"endTime":377.28499999999997,"body":"belief that I could walk into"},{"speaker":"Andrea Goulet","startTime":374.28499999999997,"endTime":377.28499999999997,"body":"a room and I knew what people"},{"speaker":"Andrea Goulet","startTime":377.28499999999997,"endTime":378.875,"body":"thought better than they did."},{"speaker":"Andrea Goulet","startTime":379.41499999999996,"endTime":382.745,"body":"And it's only been after about"},{"speaker":"Andrea Goulet","startTime":379.41499999999996,"endTime":382.745,"body":"like decade or so of diving"},{"speaker":"Andrea Goulet","startTime":382.745,"endTime":384.905,"body":"deep into the research that"},{"speaker":"Andrea Goulet","startTime":382.745,"endTime":384.905,"body":"I've had that realization,"},{"speaker":"Andrea Goulet","startTime":384.905,"endTime":387.395,"body":"and now I'm like, I just"},{"speaker":"Andrea Goulet","startTime":384.905,"endTime":387.395,"body":"want to go back to my past"},{"speaker":"Andrea Goulet","startTime":387.395,"endTime":388.92499999999995,"body":"self and apologize profusely."},{"speaker":"Andrea Goulet","startTime":389.525,"endTime":392.28499999999997,"body":"I think this is a dynamic"},{"speaker":"Andrea Goulet","startTime":389.525,"endTime":392.28499999999997,"body":"that is very common, right?"},{"speaker":"Andrea Goulet","startTime":392.374,"endTime":394.745,"body":"We have people who identify"},{"speaker":"Andrea Goulet","startTime":392.374,"endTime":394.745,"body":"as people, and it's like,"},{"speaker":"Andrea Goulet","startTime":394.745,"endTime":396.125,"body":"oh, I'm an empath, right?"},{"speaker":"Andrea Goulet","startTime":396.125,"endTime":398.28499999999997,"body":"I understand what"},{"speaker":"Andrea Goulet","startTime":396.125,"endTime":398.28499999999997,"body":"people are doing."},{"speaker":"Andrea Goulet","startTime":398.615,"endTime":401.405,"body":"But then what I wasn't"},{"speaker":"Andrea Goulet","startTime":398.615,"endTime":401.405,"body":"doing when I would"},{"speaker":"Andrea Goulet","startTime":401.765,"endTime":405.515,"body":"misunderstand Scott, was"},{"speaker":"Andrea Goulet","startTime":401.765,"endTime":405.515,"body":"I didn't take the time to"},{"speaker":"Andrea Goulet","startTime":405.515,"endTime":406.775,"body":"listen to his perspective."},{"speaker":"Andrea Goulet","startTime":406.775,"endTime":409.41499999999996,"body":"I was very judgy and I"},{"speaker":"Andrea Goulet","startTime":406.775,"endTime":409.41499999999996,"body":"was like, why can't you"},{"speaker":"Andrea Goulet","startTime":409.515,"endTime":411.17499999999995,"body":"blah, blah, blah, right?"},{"speaker":"Andrea Goulet","startTime":411.30499999999995,"endTime":415.20500000000004,"body":"That's a horrible way to treat"},{"speaker":"Andrea Goulet","startTime":411.30499999999995,"endTime":415.20500000000004,"body":"somebody, but I was frustrated."},{"speaker":"Andrea Goulet","startTime":415.20500000000004,"endTime":417.91999999999996,"body":"So an example to make it a"},{"speaker":"Andrea Goulet","startTime":415.20500000000004,"endTime":417.91999999999996,"body":"little bit more concrete."},{"speaker":"Andrea Goulet","startTime":418.64,"endTime":421.4,"body":"An example, I would say, here's"},{"speaker":"Andrea Goulet","startTime":418.64,"endTime":421.4,"body":"my big idea, here's my big"},{"speaker":"Andrea Goulet","startTime":421.4,"endTime":422.45500000000004,"body":"strategy, blah, blah, blah."},{"speaker":"Andrea Goulet","startTime":422.72,"endTime":426.16999999999996,"body":"And you know, halfway through"},{"speaker":"Andrea Goulet","startTime":422.72,"endTime":426.16999999999996,"body":"he would interrupt and he"},{"speaker":"Andrea Goulet","startTime":426.16999999999996,"endTime":427.76,"body":"would pick one specific thing."},{"speaker":"Andrea Goulet","startTime":427.76,"endTime":428.69000000000005,"body":"He's like, that's"},{"speaker":"Andrea Goulet","startTime":427.76,"endTime":428.69000000000005,"body":"not gonna work."},{"speaker":"Andrea Goulet","startTime":429.23,"endTime":431.53999999999996,"body":"I'm like, and he was like,"},{"speaker":"Andrea Goulet","startTime":429.23,"endTime":431.53999999999996,"body":"I know I've been called"},{"speaker":"Andrea Goulet","startTime":431.53999999999996,"endTime":433.28,"body":"like a professional balloon"},{"speaker":"Andrea Goulet","startTime":431.53999999999996,"endTime":433.28,"body":"popper my whole life."},{"speaker":"Andrea Goulet","startTime":434.57000000000005,"endTime":437.0,"body":"So there's real frustration"},{"speaker":"Andrea Goulet","startTime":434.57000000000005,"endTime":437.0,"body":"there, and it's like, why can't"},{"speaker":"Andrea Goulet","startTime":437.0,"endTime":439.4,"body":"you see, like, I'm excited"},{"speaker":"Andrea Goulet","startTime":437.0,"endTime":439.4,"body":"not to interrupt me and stuff."},{"speaker":"Andrea Goulet","startTime":439.78999999999996,"endTime":441.47,"body":"But when we dug into it."},{"speaker":"Andrea Goulet","startTime":441.81500000000005,"endTime":446.135,"body":"Because we had that level of"},{"speaker":"Andrea Goulet","startTime":441.81500000000005,"endTime":446.135,"body":"compassion, like we truly cared"},{"speaker":"Andrea Goulet","startTime":446.135,"endTime":448.775,"body":"about each other in a way where"},{"speaker":"Andrea Goulet","startTime":446.135,"endTime":448.775,"body":"we wanted to stick it out, and"},{"speaker":"Andrea Goulet","startTime":448.775,"endTime":452.105,"body":"we didn't want to make each"},{"speaker":"Andrea Goulet","startTime":448.775,"endTime":452.105,"body":"other's lives more miserable."},{"speaker":"Andrea Goulet","startTime":452.765,"endTime":454.775,"body":"So that was the extra incentive"},{"speaker":"Andrea Goulet","startTime":452.765,"endTime":454.775,"body":"to really figure it out."},{"speaker":"Andrea Goulet","startTime":454.985,"endTime":457.265,"body":"And so he told me, he's"},{"speaker":"Andrea Goulet","startTime":454.985,"endTime":457.265,"body":"like, well, I have a lot of"},{"speaker":"Andrea Goulet","startTime":457.265,"endTime":459.93499999999995,"body":"compassion for what you're"},{"speaker":"Andrea Goulet","startTime":457.265,"endTime":459.93499999999995,"body":"building, and I don't want"},{"speaker":"Andrea Goulet","startTime":459.93499999999995,"endTime":463.92499999999995,"body":"you to go down a direction"},{"speaker":"Andrea Goulet","startTime":459.93499999999995,"endTime":463.92499999999995,"body":"that I know is going to hurt."},{"speaker":"Andrea Goulet","startTime":463.95500000000004,"endTime":466.355,"body":"And so it was like, well,"},{"speaker":"Andrea Goulet","startTime":463.95500000000004,"endTime":466.355,"body":"okay, when you do that, it"},{"speaker":"Andrea Goulet","startTime":466.355,"endTime":469.595,"body":"takes me outta this flow"},{"speaker":"Andrea Goulet","startTime":466.355,"endTime":469.595,"body":"and then I can't remember."},{"speaker":"Andrea Goulet","startTime":469.985,"endTime":473.07500000000005,"body":"And so this is the great"},{"speaker":"Andrea Goulet","startTime":469.985,"endTime":473.07500000000005,"body":"thing is that when you can"},{"speaker":"Andrea Goulet","startTime":473.07500000000005,"endTime":476.495,"body":"have empathic conversations"},{"speaker":"Andrea Goulet","startTime":473.07500000000005,"endTime":476.495,"body":"like this, instead of just"},{"speaker":"Andrea Goulet","startTime":476.495,"endTime":479.79499999999996,"body":"these friction points where"},{"speaker":"Andrea Goulet","startTime":476.495,"endTime":479.79499999999996,"body":"people pull away, especially"},{"speaker":"Andrea Goulet","startTime":479.79499999999996,"endTime":482.105,"body":"when you have different"},{"speaker":"Andrea Goulet","startTime":479.79499999999996,"endTime":482.105,"body":"perspectives, this is where"},{"speaker":"Andrea Goulet","startTime":482.105,"endTime":483.18499999999995,"body":"innovation comes from."},{"speaker":"Andrea Goulet","startTime":483.57500000000005,"endTime":486.105,"body":"So the innovative thing that we"},{"speaker":"Andrea Goulet","startTime":483.57500000000005,"endTime":486.105,"body":"developed a lot of communication"},{"speaker":"Andrea Goulet","startTime":486.105,"endTime":488.985,"body":"frameworks, and some of them,"},{"speaker":"Andrea Goulet","startTime":486.105,"endTime":488.985,"body":"honestly, we poured over"},{"speaker":"Andrea Goulet","startTime":488.985,"endTime":492.645,"body":"from couples counseling and"},{"speaker":"Andrea Goulet","startTime":488.985,"endTime":492.645,"body":"just directly implemented"},{"speaker":"Andrea Goulet","startTime":492.645,"endTime":493.605,"body":"them into the business."},{"speaker":"Galen Low","startTime":494.025,"endTime":494.20500000000004,"body":"Amazing."},{"speaker":"Andrea Goulet","startTime":494.44500000000005,"endTime":496.905,"body":"But the framework"},{"speaker":"Andrea Goulet","startTime":494.44500000000005,"endTime":496.905,"body":"that came out of this specific"},{"speaker":"Andrea Goulet","startTime":496.905,"endTime":500.94000000000005,"body":"interaction was essentially like"},{"speaker":"Andrea Goulet","startTime":496.905,"endTime":500.94000000000005,"body":"Scott, when you have a detail"},{"speaker":"Andrea Goulet","startTime":500.94000000000005,"endTime":506.13,"body":"that you want to tell me about,"},{"speaker":"Andrea Goulet","startTime":500.94000000000005,"endTime":506.13,"body":"do a find and replace and say,"},{"speaker":"Andrea Goulet","startTime":506.58000000000004,"endTime":508.08000000000004,"body":"may I pause for a clarification,"},{"speaker":"Andrea Goulet","startTime":510.15,"endTime":510.53999999999996,"body":"right?"},{"speaker":"Galen Low","startTime":510.75,"endTime":511.59000000000003,"body":"Before"},{"speaker":"Galen Low","startTime":510.75,"endTime":511.59000000000003,"body":"you pop before in."},{"speaker":"Andrea Goulet","startTime":511.59000000000003,"endTime":512.67,"body":"'Cause that"},{"speaker":"Andrea Goulet","startTime":511.59000000000003,"endTime":512.67,"body":"gives me a little sense."},{"speaker":"Andrea Goulet","startTime":512.67,"endTime":514.32,"body":"And then if I'm on a roll,"},{"speaker":"Andrea Goulet","startTime":512.67,"endTime":514.32,"body":"I'm like, no, hold on."},{"speaker":"Andrea Goulet","startTime":514.32,"endTime":514.65,"body":"Right."},{"speaker":"Andrea Goulet","startTime":514.89,"endTime":515.61,"body":"Like, let finish my thought."},{"speaker":"Andrea Goulet","startTime":516.06,"endTime":517.26,"body":"So then I'm like,"},{"speaker":"Andrea Goulet","startTime":516.06,"endTime":517.26,"body":"okay, what's up?"},{"speaker":"Andrea Goulet","startTime":517.59,"endTime":519.75,"body":"And then I said, the"},{"speaker":"Andrea Goulet","startTime":517.59,"endTime":519.75,"body":"next step is what kind of"},{"speaker":"Andrea Goulet","startTime":519.75,"endTime":520.68,"body":"feedback would you like?"},{"speaker":"Andrea Goulet","startTime":520.89,"endTime":523.35,"body":"Macro feedback, micro"},{"speaker":"Andrea Goulet","startTime":520.89,"endTime":523.35,"body":"feedback, or no feedback?"},{"speaker":"Andrea Goulet","startTime":525.06,"endTime":527.22,"body":"Sometimes it's like I just"},{"speaker":"Andrea Goulet","startTime":525.06,"endTime":527.22,"body":"want you to listen to the"},{"speaker":"Andrea Goulet","startTime":527.22,"endTime":530.25,"body":"big picture and like hear"},{"speaker":"Andrea Goulet","startTime":527.22,"endTime":530.25,"body":"the whole thing and think"},{"speaker":"Andrea Goulet","startTime":530.25,"endTime":534.9,"body":"is this the right strategic"},{"speaker":"Andrea Goulet","startTime":530.25,"endTime":534.9,"body":"direction to start putting some"},{"speaker":"Andrea Goulet","startTime":534.9,"endTime":538.26,"body":"resources towards the details,"},{"speaker":"Andrea Goulet","startTime":534.9,"endTime":538.26,"body":"towards doing more research or"},{"speaker":"Andrea Goulet","startTime":538.26,"endTime":540.0,"body":"towards more implementation."},{"speaker":"Andrea Goulet","startTime":540.495,"endTime":542.685,"body":"There are absolutely times"},{"speaker":"Andrea Goulet","startTime":540.495,"endTime":542.685,"body":"where I'm like, okay, this"},{"speaker":"Andrea Goulet","startTime":542.685,"endTime":543.795,"body":"is close to ready to ship."},{"speaker":"Andrea Goulet","startTime":543.824,"endTime":548.805,"body":"I want you to use your genius"},{"speaker":"Andrea Goulet","startTime":543.824,"endTime":548.805,"body":"and I want you to tear it apart."},{"speaker":"Andrea Goulet","startTime":549.255,"endTime":556.035,"body":"And those teeny tiny things that"},{"speaker":"Andrea Goulet","startTime":549.255,"endTime":556.035,"body":"we co-created together changed"},{"speaker":"Andrea Goulet","startTime":556.035,"endTime":559.425,"body":"the way we work together because"},{"speaker":"Andrea Goulet","startTime":556.035,"endTime":559.425,"body":"then it made it frictionless"},{"speaker":"Andrea Goulet","startTime":559.875,"endTime":562.8149999999999,"body":"even though we had completely"},{"speaker":"Andrea Goulet","startTime":559.875,"endTime":562.8149999999999,"body":"different perspectives."},{"speaker":"Andrea Goulet","startTime":563.385,"endTime":565.935,"body":"And Scott Page has some"},{"speaker":"Andrea Goulet","startTime":563.385,"endTime":565.935,"body":"really great work on this."},{"speaker":"Andrea Goulet","startTime":566.355,"endTime":568.4549999999999,"body":"He has a book called The"},{"speaker":"Andrea Goulet","startTime":566.355,"endTime":568.4549999999999,"body":"Diversity Bonus, and for"},{"speaker":"Andrea Goulet","startTime":568.4549999999999,"endTime":570.4649999999999,"body":"those of you who are just"},{"speaker":"Andrea Goulet","startTime":568.4549999999999,"endTime":570.4649999999999,"body":"like, wow, that's woke."},{"speaker":"Andrea Goulet","startTime":570.615,"endTime":571.545,"body":"This is based in math."},{"speaker":"Andrea Goulet","startTime":571.8149999999999,"endTime":576.7049999999999,"body":"When people who have really"},{"speaker":"Andrea Goulet","startTime":571.8149999999999,"endTime":576.7049999999999,"body":"different perspectives can find"},{"speaker":"Andrea Goulet","startTime":576.7049999999999,"endTime":580.155,"body":"ways to influence each other"},{"speaker":"Andrea Goulet","startTime":576.7049999999999,"endTime":580.155,"body":"and work together to create"},{"speaker":"Andrea Goulet","startTime":580.155,"endTime":583.845,"body":"something, you literally get,"},{"speaker":"Andrea Goulet","startTime":580.155,"endTime":583.845,"body":"in an organizational sense,"},{"speaker":"Andrea Goulet","startTime":584.265,"endTime":585.555,"body":"one plus one equals three."},{"speaker":"Andrea Goulet","startTime":586.185,"endTime":589.755,"body":"That was our experience, and"},{"speaker":"Andrea Goulet","startTime":586.185,"endTime":589.755,"body":"so to me, having the background"},{"speaker":"Andrea Goulet","startTime":589.755,"endTime":591.105,"body":"of empathy, having the."},{"speaker":"Andrea Goulet","startTime":591.4499999999999,"endTime":594.03,"body":"Background of working in"},{"speaker":"Andrea Goulet","startTime":591.4499999999999,"endTime":594.03,"body":"software and learning about"},{"speaker":"Andrea Goulet","startTime":594.03,"endTime":597.27,"body":"how complex software systems"},{"speaker":"Andrea Goulet","startTime":594.03,"endTime":597.27,"body":"work, and it's like, whoa."},{"speaker":"Andrea Goulet","startTime":597.27,"endTime":598.68,"body":"This is the same"},{"speaker":"Andrea Goulet","startTime":597.27,"endTime":598.68,"body":"as social systems."},{"speaker":"Andrea Goulet","startTime":598.68,"endTime":600.03,"body":"Like there's math behind this."},{"speaker":"Andrea Goulet","startTime":600.03,"endTime":602.5799999999999,"body":"There's infrastructure, there's"},{"speaker":"Andrea Goulet","startTime":600.03,"endTime":602.5799999999999,"body":"architecture here, there are"},{"speaker":"Andrea Goulet","startTime":602.5799999999999,"endTime":604.38,"body":"principles that we can lean on."},{"speaker":"Andrea Goulet","startTime":604.7389999999999,"endTime":607.89,"body":"Then I got really excited"},{"speaker":"Andrea Goulet","startTime":604.7389999999999,"endTime":607.89,"body":"and so my purpose was to"},{"speaker":"Andrea Goulet","startTime":608.25,"endTime":612.2389999999999,"body":"basically help Scott understand"},{"speaker":"Andrea Goulet","startTime":608.25,"endTime":612.2389999999999,"body":"what empathy was in a way"},{"speaker":"Andrea Goulet","startTime":612.2389999999999,"endTime":613.68,"body":"that made sense to him."},{"speaker":"Andrea Goulet","startTime":614.13,"endTime":617.01,"body":"Because when I would try to"},{"speaker":"Andrea Goulet","startTime":614.13,"endTime":617.01,"body":"describe why this was important"},{"speaker":"Andrea Goulet","startTime":617.01,"endTime":620.22,"body":"or how to do things, he was"},{"speaker":"Andrea Goulet","startTime":617.01,"endTime":620.22,"body":"like, yeah, you're just telling"},{"speaker":"Andrea Goulet","startTime":620.22,"endTime":621.72,"body":"me to like have empathy."},{"speaker":"Andrea Goulet","startTime":622.23,"endTime":627.24,"body":"So in the effort to try to"},{"speaker":"Andrea Goulet","startTime":622.23,"endTime":627.24,"body":"explain things to him where"},{"speaker":"Andrea Goulet","startTime":627.24,"endTime":630.42,"body":"it made sense, that ended"},{"speaker":"Andrea Goulet","startTime":627.24,"endTime":630.42,"body":"up being kind of, you know,"},{"speaker":"Andrea Goulet","startTime":630.4499999999999,"endTime":633.27,"body":"blogging about it in public"},{"speaker":"Andrea Goulet","startTime":630.4499999999999,"endTime":633.27,"body":"and just saying, here's what"},{"speaker":"Andrea Goulet","startTime":633.27,"endTime":635.37,"body":"I'm finding and thinking,"},{"speaker":"Andrea Goulet","startTime":633.27,"endTime":635.37,"body":"and it really resonated."},{"speaker":"Andrea Goulet","startTime":635.73,"endTime":638.01,"body":"So that's where it's like"},{"speaker":"Andrea Goulet","startTime":635.73,"endTime":638.01,"body":"all these different things"},{"speaker":"Andrea Goulet","startTime":638.01,"endTime":641.144,"body":"come from, and I mean,"},{"speaker":"Andrea Goulet","startTime":638.01,"endTime":641.144,"body":"it's transformed the way"},{"speaker":"Andrea Goulet","startTime":641.144,"endTime":643.9649999999999,"body":"we work together, the"},{"speaker":"Andrea Goulet","startTime":641.144,"endTime":643.9649999999999,"body":"way we live together, the"},{"speaker":"Andrea Goulet","startTime":643.9649999999999,"endTime":645.165,"body":"way we parent together."},{"speaker":"Andrea Goulet","startTime":645.4649999999999,"endTime":649.0649999999999,"body":"We did sell our business last"},{"speaker":"Andrea Goulet","startTime":645.4649999999999,"endTime":649.0649999999999,"body":"year, so there's a little bit"},{"speaker":"Andrea Goulet","startTime":649.0649999999999,"endTime":650.2049999999999,"body":"of a different dynamic now."},{"speaker":"Andrea Goulet","startTime":650.5939999999999,"endTime":654.675,"body":"So the reason it's not just"},{"speaker":"Andrea Goulet","startTime":650.5939999999999,"endTime":654.675,"body":"woke BS is two reasons."},{"speaker":"Andrea Goulet","startTime":655.0939999999999,"endTime":658.124,"body":"The biggest overlying region"},{"speaker":"Andrea Goulet","startTime":655.0939999999999,"endTime":658.124,"body":"is that there is a difference"},{"speaker":"Andrea Goulet","startTime":658.124,"endTime":661.665,"body":"between culturally understood"},{"speaker":"Andrea Goulet","startTime":658.124,"endTime":661.665,"body":"empathy and computationally"},{"speaker":"Andrea Goulet","startTime":661.665,"endTime":662.534,"body":"understood empathy."},{"speaker":"Andrea Goulet","startTime":662.9399999999999,"endTime":666.5699999999999,"body":"And so, you know, me describing"},{"speaker":"Andrea Goulet","startTime":662.9399999999999,"endTime":666.5699999999999,"body":"myself as an empath, right?"},{"speaker":"Andrea Goulet","startTime":666.5699999999999,"endTime":668.22,"body":"And saying, oh, I"},{"speaker":"Andrea Goulet","startTime":666.5699999999999,"endTime":668.22,"body":"know what it means."},{"speaker":"Andrea Goulet","startTime":668.22,"endTime":670.74,"body":"Or like thinking that it's"},{"speaker":"Andrea Goulet","startTime":668.22,"endTime":670.74,"body":"only being kind all the time"},{"speaker":"Andrea Goulet","startTime":670.74,"endTime":673.98,"body":"and never setting boundaries"},{"speaker":"Andrea Goulet","startTime":670.74,"endTime":673.98,"body":"or thinking that it is letting"},{"speaker":"Andrea Goulet","startTime":673.98,"endTime":676.7099999999999,"body":"people walk all over you or"},{"speaker":"Andrea Goulet","startTime":673.98,"endTime":676.7099999999999,"body":"thinking that it's like, oh, I'm"},{"speaker":"Andrea Goulet","startTime":676.7099999999999,"endTime":678.0,"body":"this psychic superhero, right?"},{"speaker":"Andrea Goulet","startTime":678.0,"endTime":679.77,"body":"Like there are a lot of"},{"speaker":"Andrea Goulet","startTime":678.0,"endTime":679.77,"body":"different kind of cultural"},{"speaker":"Andrea Goulet","startTime":679.77,"endTime":683.73,"body":"signals and identity things that"},{"speaker":"Andrea Goulet","startTime":679.77,"endTime":683.73,"body":"play into this, which I think is"},{"speaker":"Andrea Goulet","startTime":683.73,"endTime":685.11,"body":"what people are responding to."},{"speaker":"Andrea Goulet","startTime":685.87,"endTime":688.935,"body":"So my goal is to really"},{"speaker":"Andrea Goulet","startTime":685.87,"endTime":688.935,"body":"understand the computational"},{"speaker":"Andrea Goulet","startTime":688.935,"endTime":692.384,"body":"side and the analytical side"},{"speaker":"Andrea Goulet","startTime":688.935,"endTime":692.384,"body":"and the neurological side, and"},{"speaker":"Andrea Goulet","startTime":692.384,"endTime":695.0849999999999,"body":"just what does the science say"},{"speaker":"Andrea Goulet","startTime":692.384,"endTime":695.0849999999999,"body":"around what this is and how can"},{"speaker":"Andrea Goulet","startTime":695.0849999999999,"endTime":698.4739999999999,"body":"we just really understand it as"},{"speaker":"Andrea Goulet","startTime":695.0849999999999,"endTime":698.4739999999999,"body":"a mechanism, as infrastructure"},{"speaker":"Andrea Goulet","startTime":698.805,"endTime":701.744,"body":"so that we can architect and"},{"speaker":"Andrea Goulet","startTime":698.805,"endTime":701.744,"body":"design organizational systems."},{"speaker":"Andrea Goulet","startTime":702.2239999999999,"endTime":704.894,"body":"So the last point in terms"},{"speaker":"Andrea Goulet","startTime":702.2239999999999,"endTime":704.894,"body":"of like what is empathy going"},{"speaker":"Andrea Goulet","startTime":704.925,"endTime":708.3149999999999,"body":"all the way, like if we're"},{"speaker":"Andrea Goulet","startTime":704.925,"endTime":708.3149999999999,"body":"abstracting all the way up"},{"speaker":"Andrea Goulet","startTime":708.6139999999999,"endTime":712.905,"body":"to what it is, empathy is the"},{"speaker":"Andrea Goulet","startTime":708.6139999999999,"endTime":712.905,"body":"evolutionary mechanism and"},{"speaker":"Andrea Goulet","startTime":712.905,"endTime":716.024,"body":"there are a lot of different"},{"speaker":"Andrea Goulet","startTime":712.905,"endTime":716.024,"body":"systems in our brains and"},{"speaker":"Andrea Goulet","startTime":716.024,"endTime":720.9449999999999,"body":"our bodies that contribute"},{"speaker":"Andrea Goulet","startTime":716.024,"endTime":720.9449999999999,"body":"in a dynamic way to what"},{"speaker":"Andrea Goulet","startTime":720.9449999999999,"endTime":722.2339999999999,"body":"gets expressed as empathy."},{"speaker":"Andrea Goulet","startTime":722.7149999999999,"endTime":724.4839999999999,"body":"And I think a little bit"},{"speaker":"Andrea Goulet","startTime":722.7149999999999,"endTime":724.4839999999999,"body":"later I'll go into like"},{"speaker":"Andrea Goulet","startTime":724.4839999999999,"endTime":727.2149999999999,"body":"the four components that"},{"speaker":"Andrea Goulet","startTime":724.4839999999999,"endTime":727.2149999999999,"body":"Neurobiologists has figured out."},{"speaker":"Andrea Goulet","startTime":727.514,"endTime":730.785,"body":"But the reason that we"},{"speaker":"Andrea Goulet","startTime":727.514,"endTime":730.785,"body":"have this is that we are"},{"speaker":"Andrea Goulet","startTime":730.785,"endTime":732.0749999999999,"body":"a hyper social species."},{"speaker":"Andrea Goulet","startTime":732.7339999999999,"endTime":735.884,"body":"And so empathy enables us"},{"speaker":"Andrea Goulet","startTime":732.7339999999999,"endTime":735.884,"body":"to communicate, collaborate,"},{"speaker":"Andrea Goulet","startTime":735.884,"endTime":738.779,"body":"and solve complex problems"},{"speaker":"Andrea Goulet","startTime":735.884,"endTime":738.779,"body":"more effectively for"},{"speaker":"Andrea Goulet","startTime":738.795,"endTime":740.805,"body":"species survival, literally."},{"speaker":"Andrea Goulet","startTime":741.3439999999999,"endTime":745.53,"body":"And when we look at it"},{"speaker":"Andrea Goulet","startTime":741.3439999999999,"endTime":745.53,"body":"from that perspective,"},{"speaker":"Andrea Goulet","startTime":745.53,"endTime":748.8,"body":"it's like, why would we"},{"speaker":"Andrea Goulet","startTime":745.53,"endTime":748.8,"body":"work against our nature?"},{"speaker":"Andrea Goulet","startTime":749.1899999999999,"endTime":753.24,"body":"And when we understand that"},{"speaker":"Andrea Goulet","startTime":749.1899999999999,"endTime":753.24,"body":"what's at play, then we notice"},{"speaker":"Andrea Goulet","startTime":753.24,"endTime":755.31,"body":"that there's a lot of different"},{"speaker":"Andrea Goulet","startTime":753.24,"endTime":755.31,"body":"kind of levers we can pull."},{"speaker":"Andrea Goulet","startTime":755.31,"endTime":757.1999999999999,"body":"We can change our environment,"},{"speaker":"Andrea Goulet","startTime":755.31,"endTime":757.1999999999999,"body":"we can change our own"},{"speaker":"Andrea Goulet","startTime":757.1999999999999,"endTime":759.87,"body":"perspectives, we can change"},{"speaker":"Andrea Goulet","startTime":757.1999999999999,"endTime":759.87,"body":"the way we communicate."},{"speaker":"Andrea Goulet","startTime":759.87,"endTime":761.28,"body":"Like there's a lot of"},{"speaker":"Andrea Goulet","startTime":759.87,"endTime":761.28,"body":"different things that we"},{"speaker":"Andrea Goulet","startTime":761.28,"endTime":763.02,"body":"can do to optimize empathy."},{"speaker":"Andrea Goulet","startTime":763.02,"endTime":766.77,"body":"So I think of empathy much"},{"speaker":"Andrea Goulet","startTime":763.02,"endTime":766.77,"body":"more in a systemic way than in,"},{"speaker":"Andrea Goulet","startTime":767.1,"endTime":769.1999999999999,"body":"you know, there's definitely"},{"speaker":"Andrea Goulet","startTime":767.1,"endTime":769.1999999999999,"body":"interpersonal dynamics."},{"speaker":"Andrea Goulet","startTime":769.754,"endTime":774.915,"body":"Not in a, I am an empath"},{"speaker":"Andrea Goulet","startTime":769.754,"endTime":774.915,"body":"because that's like saying"},{"speaker":"Andrea Goulet","startTime":775.0939999999999,"endTime":776.5939999999999,"body":"I am a circulatory system."},{"speaker":"Galen Low","startTime":777.8249999999999,"endTime":778.035,"body":"Okay."},{"speaker":"Galen Low","startTime":778.035,"endTime":778.3349999999999,"body":"Yes."},{"speaker":"Galen Low","startTime":778.545,"endTime":780.435,"body":"I'm really glad you"},{"speaker":"Galen Low","startTime":778.545,"endTime":780.435,"body":"took it there because"},{"speaker":"Galen Low","startTime":780.764,"endTime":782.1139999999999,"body":"that resonates with me."},{"speaker":"Galen Low","startTime":782.1139999999999,"endTime":782.295,"body":"Right."},{"speaker":"Galen Low","startTime":782.295,"endTime":784.874,"body":"We are a social species and"},{"speaker":"Galen Low","startTime":782.295,"endTime":784.874,"body":"evolutionarily we have the"},{"speaker":"Galen Low","startTime":784.874,"endTime":787.6949999999999,"body":"survival skill called empathy,"},{"speaker":"Galen Low","startTime":784.874,"endTime":787.6949999999999,"body":"which is about predicting"},{"speaker":"Galen Low","startTime":787.6949999999999,"endTime":789.4649999999999,"body":"somebody else's perspective."},{"speaker":"Galen Low","startTime":789.675,"endTime":792.014,"body":"It's not about reading mind,"},{"speaker":"Galen Low","startTime":789.675,"endTime":792.014,"body":"it's not about knowing people's"},{"speaker":"Galen Low","startTime":792.014,"endTime":793.905,"body":"thoughts better than they"},{"speaker":"Galen Low","startTime":792.014,"endTime":793.905,"body":"know their own thoughts."},{"speaker":"Galen Low","startTime":794.175,"endTime":796.394,"body":"It's not about"},{"speaker":"Galen Low","startTime":794.175,"endTime":796.394,"body":"not communicating."},{"speaker":"Galen Low","startTime":796.77,"endTime":798.03,"body":"Where we kind of"},{"speaker":"Galen Low","startTime":796.77,"endTime":798.03,"body":"think, oh yeah, you're"},{"speaker":"Galen Low","startTime":798.03,"endTime":799.3199999999999,"body":"empathetic, you understand."},{"speaker":"Galen Low","startTime":799.35,"endTime":800.73,"body":"You don't even have to"},{"speaker":"Galen Low","startTime":799.35,"endTime":800.73,"body":"say the thing because"},{"speaker":"Galen Low","startTime":800.73,"endTime":801.3299999999999,"body":"you know the thing."},{"speaker":"Galen Low","startTime":801.3299999999999,"endTime":802.62,"body":"So we don't communicate."},{"speaker":"Galen Low","startTime":802.86,"endTime":803.88,"body":"It's actually the opposite."},{"speaker":"Galen Low","startTime":804.06,"endTime":806.55,"body":"It's not making assumptions"},{"speaker":"Galen Low","startTime":804.06,"endTime":806.55,"body":"about how people are"},{"speaker":"Galen Low","startTime":806.55,"endTime":808.86,"body":"feeling or what they're"},{"speaker":"Galen Low","startTime":806.55,"endTime":808.86,"body":"thinking and their POV."},{"speaker":"Galen Low","startTime":809.13,"endTime":812.16,"body":"It's developing the"},{"speaker":"Galen Low","startTime":809.13,"endTime":812.16,"body":"infrastructural language to"},{"speaker":"Galen Low","startTime":812.16,"endTime":816.12,"body":"communicate around that because"},{"speaker":"Galen Low","startTime":812.16,"endTime":816.12,"body":"it's like core to our being as"},{"speaker":"Galen Low","startTime":816.12,"endTime":818.22,"body":"humans and how we've evolved."},{"speaker":"Galen Low","startTime":818.49,"endTime":821.05,"body":"And I think, like you said,"},{"speaker":"Galen Low","startTime":818.49,"endTime":821.05,"body":"I would love to trace it"},{"speaker":"Galen Low","startTime":821.05,"endTime":823.15,"body":"back to figure out where"},{"speaker":"Galen Low","startTime":821.05,"endTime":823.15,"body":"this word went wrong."},{"speaker":"Galen Low","startTime":823.51,"endTime":825.7099999999999,"body":"I'm paraphrasing, but"},{"speaker":"Galen Low","startTime":823.51,"endTime":825.7099999999999,"body":"that's how I interpreted."},{"speaker":"Galen Low","startTime":825.91,"endTime":828.91,"body":"I'm like, that is fascinating"},{"speaker":"Galen Low","startTime":825.91,"endTime":828.91,"body":"because language fascinates me."},{"speaker":"Galen Low","startTime":829.5749999999999,"endTime":832.035,"body":"That specifically is, you know,"},{"speaker":"Galen Low","startTime":829.5749999999999,"endTime":832.035,"body":"one of those words that I think"},{"speaker":"Galen Low","startTime":832.035,"endTime":835.365,"body":"is imbued with so much meaning"},{"speaker":"Galen Low","startTime":832.035,"endTime":835.365,"body":"that was never really intended."},{"speaker":"Galen Low","startTime":835.365,"endTime":837.9449999999999,"body":"And we've used it in certain"},{"speaker":"Galen Low","startTime":835.365,"endTime":837.9449999999999,"body":"ways, and you and I, we've"},{"speaker":"Galen Low","startTime":837.9449999999999,"endTime":840.675,"body":"talked about the superhero"},{"speaker":"Galen Low","startTime":837.9449999999999,"endTime":840.675,"body":"empath and like how that"},{"speaker":"Galen Low","startTime":840.735,"endTime":843.795,"body":"character is, you know, what"},{"speaker":"Galen Low","startTime":840.735,"endTime":843.795,"body":"character traits and what"},{"speaker":"Galen Low","startTime":843.795,"endTime":845.145,"body":"superhero skill that would be."},{"speaker":"Galen Low","startTime":845.475,"endTime":846.165,"body":"It's mind reading."},{"speaker":"Galen Low","startTime":846.1949999999999,"endTime":848.3249999999999,"body":"It's like, well, feeling"},{"speaker":"Galen Low","startTime":846.1949999999999,"endTime":848.3249999999999,"body":"reading, but it's not actually"},{"speaker":"Galen Low","startTime":848.3249999999999,"endTime":850.425,"body":"what empathy is or was."},{"speaker":"Galen Low","startTime":850.8149999999999,"endTime":854.025,"body":"It's just the social fabric"},{"speaker":"Galen Low","startTime":850.8149999999999,"endTime":854.025,"body":"that helps us collaborate."},{"speaker":"Galen Low","startTime":854.73,"endTime":858.4499999999999,"body":"And when you put it like"},{"speaker":"Galen Low","startTime":854.73,"endTime":858.4499999999999,"body":"that, I can't argue with that."},{"speaker":"Galen Low","startTime":858.4499999999999,"endTime":860.73,"body":"I'm that person that you"},{"speaker":"Galen Low","startTime":858.4499999999999,"endTime":860.73,"body":"said, right, like came to"},{"speaker":"Galen Low","startTime":860.73,"endTime":862.9499999999999,"body":"your keynote speech to be"},{"speaker":"Galen Low","startTime":860.73,"endTime":862.9499999999999,"body":"like a naysayer to shoot you"},{"speaker":"Galen Low","startTime":862.9499999999999,"endTime":863.97,"body":"down, to tell you're wrong."},{"speaker":"Galen Low","startTime":863.97,"endTime":866.5799999999999,"body":"But actually when you break"},{"speaker":"Galen Low","startTime":863.97,"endTime":866.5799999999999,"body":"it down that way, that makes"},{"speaker":"Galen Low","startTime":866.5799999999999,"endTime":868.8,"body":"tons of sense and that's"},{"speaker":"Galen Low","startTime":866.5799999999999,"endTime":868.8,"body":"what teams need to do."},{"speaker":"Galen Low","startTime":869.55,"endTime":872.01,"body":"Like that's something we've"},{"speaker":"Galen Low","startTime":869.55,"endTime":872.01,"body":"been saying all along, but"},{"speaker":"Galen Low","startTime":872.01,"endTime":875.415,"body":"for whatever reason, the"},{"speaker":"Galen Low","startTime":872.01,"endTime":875.415,"body":"word empathy gets painted"},{"speaker":"Galen Low","startTime":875.625,"endTime":876.675,"body":"with a certain brush."},{"speaker":"Galen Low","startTime":877.005,"endTime":879.525,"body":"Whereas what we mean is"},{"speaker":"Galen Low","startTime":877.005,"endTime":879.525,"body":"let's have some kind of"},{"speaker":"Galen Low","startTime":879.975,"endTime":880.9649999999999,"body":"computational empathy."},{"speaker":"Galen Low","startTime":880.9649999999999,"endTime":883.785,"body":"Let's have the infrastructure,"},{"speaker":"Galen Low","startTime":880.9649999999999,"endTime":883.785,"body":"let's have the sort of framework"},{"speaker":"Galen Low","startTime":884.025,"endTime":886.4549999999999,"body":"to communicate effectively"},{"speaker":"Galen Low","startTime":884.025,"endTime":886.4549999999999,"body":"knowing that we don't all"},{"speaker":"Galen Low","startTime":886.4549999999999,"endTime":888.525,"body":"think the same things and"},{"speaker":"Galen Low","startTime":886.4549999999999,"endTime":888.525,"body":"see things the same way."},{"speaker":"Andrea Goulet","startTime":888.77,"endTime":889.6949999999999,"body":"And"},{"speaker":"Andrea Goulet","startTime":888.77,"endTime":889.6949999999999,"body":"that's a good thing."},{"speaker":"Galen Low","startTime":890.2049999999999,"endTime":891.35,"body":"Well, I mean"},{"speaker":"Galen Low","startTime":890.2049999999999,"endTime":891.35,"body":"at the top, he's Scott."},{"speaker":"Galen Low","startTime":891.35,"endTime":893.5649999999999,"body":"He just, even we, Scott,"},{"speaker":"Galen Low","startTime":891.35,"endTime":893.5649999999999,"body":"he Scott likes to fix"},{"speaker":"Galen Low","startTime":893.5649999999999,"endTime":894.855,"body":"bugs and refactor code."},{"speaker":"Galen Low","startTime":894.855,"endTime":896.7149999999999,"body":"He is not among the"},{"speaker":"Galen Low","startTime":894.855,"endTime":896.7149999999999,"body":"general population."},{"speaker":"Andrea Goulet","startTime":897.7049999999999,"endTime":898.155,"body":"No, he's not."},{"speaker":"Galen Low","startTime":898.2099999999999,"endTime":899.5899999999999,"body":"That is a different,"},{"speaker":"Galen Low","startTime":898.2099999999999,"endTime":899.5899999999999,"body":"it's a different human."},{"speaker":"Andrea Goulet","startTime":899.8589999999999,"endTime":902.1089999999999,"body":"And what"},{"speaker":"Andrea Goulet","startTime":899.8589999999999,"endTime":902.1089999999999,"body":"ended up like the way that we"},{"speaker":"Andrea Goulet","startTime":902.1089999999999,"endTime":904.66,"body":"built our culture, my number"},{"speaker":"Andrea Goulet","startTime":902.1089999999999,"endTime":904.66,"body":"one thing was like, okay,"},{"speaker":"Andrea Goulet","startTime":904.66,"endTime":906.67,"body":"I've seen empathy work in"},{"speaker":"Andrea Goulet","startTime":904.66,"endTime":906.67,"body":"all these other industries."},{"speaker":"Andrea Goulet","startTime":907.2389999999999,"endTime":910.06,"body":"We're building our entire"},{"speaker":"Andrea Goulet","startTime":907.2389999999999,"endTime":910.06,"body":"culture around empathy and"},{"speaker":"Andrea Goulet","startTime":910.06,"endTime":913.2099999999999,"body":"people, literally, this"},{"speaker":"Andrea Goulet","startTime":910.06,"endTime":913.2099999999999,"body":"is like 2009, 2010, we had"},{"speaker":"Andrea Goulet","startTime":913.2099999999999,"endTime":915.64,"body":"consultants and they literally"},{"speaker":"Andrea Goulet","startTime":913.2099999999999,"endTime":915.64,"body":"said, you can't do that."},{"speaker":"Andrea Goulet","startTime":915.64,"endTime":917.4689999999999,"body":"If you say the words empathy"},{"speaker":"Andrea Goulet","startTime":915.64,"endTime":917.4689999999999,"body":"and software in the same"},{"speaker":"Andrea Goulet","startTime":917.4689999999999,"endTime":919.9889999999999,"body":"sentence, you'll be laughed"},{"speaker":"Andrea Goulet","startTime":917.4689999999999,"endTime":919.9889999999999,"body":"out of the industry quote."},{"speaker":"Andrea Goulet","startTime":920.41,"endTime":923.89,"body":"And I'm the type of person"},{"speaker":"Andrea Goulet","startTime":920.41,"endTime":923.89,"body":"I'm like, oh, hold my teeth."},{"speaker":"Andrea Goulet","startTime":923.92,"endTime":925.2389999999999,"body":"That's actually where"},{"speaker":"Andrea Goulet","startTime":923.92,"endTime":925.2389999999999,"body":"I'm gonna double down."},{"speaker":"Galen Low","startTime":925.93,"endTime":927.55,"body":"Yes,"},{"speaker":"Galen Low","startTime":925.93,"endTime":927.55,"body":"challenge accepted."},{"speaker":"Andrea Goulet","startTime":927.79,"endTime":930.685,"body":"But what we ended"},{"speaker":"Andrea Goulet","startTime":927.79,"endTime":930.685,"body":"up doing was by learning about"},{"speaker":"Andrea Goulet","startTime":930.795,"endTime":933.6999999999999,"body":"Scott's frustration and just,"},{"speaker":"Andrea Goulet","startTime":930.795,"endTime":933.6999999999999,"body":"you know, he kept describing me."},{"speaker":"Andrea Goulet","startTime":933.6999999999999,"endTime":934.2099999999999,"body":"He kind of felt like."},{"speaker":"Andrea Goulet","startTime":934.765,"endTime":937.405,"body":"I'm probably dating myself,"},{"speaker":"Andrea Goulet","startTime":934.765,"endTime":937.405,"body":"but Milton from Office Space"},{"speaker":"Andrea Goulet","startTime":937.405,"endTime":940.045,"body":"where he's like sent into the"},{"speaker":"Andrea Goulet","startTime":937.405,"endTime":940.045,"body":"basement and it's like he's"},{"speaker":"Andrea Goulet","startTime":940.045,"endTime":943.5849999999999,"body":"got his little stapler and"},{"speaker":"Andrea Goulet","startTime":940.045,"endTime":943.5849999999999,"body":"like no one sees his value."},{"speaker":"Andrea Goulet","startTime":943.885,"endTime":946.7049999999999,"body":"I think there are a lot of"},{"speaker":"Andrea Goulet","startTime":943.885,"endTime":946.7049999999999,"body":"people in organizations who"},{"speaker":"Andrea Goulet","startTime":946.7049999999999,"endTime":949.2239999999999,"body":"contribute a lot of value,"},{"speaker":"Andrea Goulet","startTime":946.7049999999999,"endTime":949.2239999999999,"body":"but it's not always visible,"},{"speaker":"Andrea Goulet","startTime":949.555,"endTime":950.665,"body":"and so they get overlooked."},{"speaker":"Andrea Goulet","startTime":950.7239999999999,"endTime":953.935,"body":"So Scott was sharing kind of"},{"speaker":"Andrea Goulet","startTime":950.7239999999999,"endTime":953.935,"body":"how he felt, and we were in"},{"speaker":"Andrea Goulet","startTime":953.935,"endTime":956.7239999999999,"body":"a Barnes and Noble and they"},{"speaker":"Andrea Goulet","startTime":953.935,"endTime":956.7239999999999,"body":"had a table for books and it"},{"speaker":"Andrea Goulet","startTime":956.7239999999999,"endTime":958.885,"body":"was like, maker Fest make."},{"speaker":"Andrea Goulet","startTime":959.29,"endTime":960.93,"body":"And he was like,"},{"speaker":"Andrea Goulet","startTime":959.29,"endTime":960.93,"body":"where's my table?"},{"speaker":"Andrea Goulet","startTime":961.119,"endTime":966.129,"body":"And like it's that kind of"},{"speaker":"Andrea Goulet","startTime":961.119,"endTime":966.129,"body":"thing that then that generated"},{"speaker":"Andrea Goulet","startTime":966.129,"endTime":969.0699999999999,"body":"all the different chemicals"},{"speaker":"Andrea Goulet","startTime":966.129,"endTime":969.0699999999999,"body":"and biological things where"},{"speaker":"Andrea Goulet","startTime":969.0699999999999,"endTime":970.3299999999999,"body":"I all of a sudden understood."},{"speaker":"Andrea Goulet","startTime":970.7189999999999,"endTime":973.42,"body":"So now we'll get into the four"},{"speaker":"Andrea Goulet","startTime":970.7189999999999,"endTime":973.42,"body":"different pieces of empathy"},{"speaker":"Andrea Goulet","startTime":973.42,"endTime":976.2099999999999,"body":"and I'll share how this"},{"speaker":"Andrea Goulet","startTime":973.42,"endTime":976.2099999999999,"body":"experience demonstrates it."},{"speaker":"Andrea Goulet","startTime":976.6899999999999,"endTime":977.9789999999999,"body":"So before it was oh, okay."},{"speaker":"Andrea Goulet","startTime":977.9789999999999,"endTime":979.39,"body":"I have an analogy."},{"speaker":"Andrea Goulet","startTime":979.7189999999999,"endTime":982.5989999999999,"body":"I kind of on an abstract"},{"speaker":"Andrea Goulet","startTime":979.7189999999999,"endTime":982.5989999999999,"body":"level understand what"},{"speaker":"Andrea Goulet","startTime":982.5989999999999,"endTime":983.7389999999999,"body":"you're talking about."},{"speaker":"Andrea Goulet","startTime":984.31,"endTime":988.5989999999999,"body":"But when I who identify as a"},{"speaker":"Andrea Goulet","startTime":984.31,"endTime":988.5989999999999,"body":"maker was like, oh my gosh,"},{"speaker":"Andrea Goulet","startTime":988.66,"endTime":993.8199999999999,"body":"this is so amazing to see"},{"speaker":"Andrea Goulet","startTime":988.66,"endTime":993.8199999999999,"body":"something that's just for me."},{"speaker":"Andrea Goulet","startTime":993.8489999999999,"endTime":996.3399999999999,"body":"Like I want to dive in and"},{"speaker":"Andrea Goulet","startTime":993.8489999999999,"endTime":996.3399999999999,"body":"buy all of those books."},{"speaker":"Andrea Goulet","startTime":996.3399999999999,"endTime":998.17,"body":"I wanna go to all"},{"speaker":"Andrea Goulet","startTime":996.3399999999999,"endTime":998.17,"body":"of the hackathons."},{"speaker":"Andrea Goulet","startTime":998.62,"endTime":1003.78,"body":"And then hearing in Scott's"},{"speaker":"Andrea Goulet","startTime":998.62,"endTime":1003.78,"body":"voice, just the frustration and"},{"speaker":"Andrea Goulet","startTime":1003.78,"endTime":1007.17,"body":"the feeling like he couldn't"},{"speaker":"Andrea Goulet","startTime":1003.78,"endTime":1007.17,"body":"find a place to belong."},{"speaker":"Andrea Goulet","startTime":1007.5899999999999,"endTime":1009.48,"body":"And like I had a place"},{"speaker":"Andrea Goulet","startTime":1007.5899999999999,"endTime":1009.48,"body":"to belong and he was"},{"speaker":"Andrea Goulet","startTime":1009.48,"endTime":1010.74,"body":"like excited for that."},{"speaker":"Andrea Goulet","startTime":1010.74,"endTime":1014.13,"body":"But just like he had been really"},{"speaker":"Andrea Goulet","startTime":1010.74,"endTime":1014.13,"body":"struggling to find other people"},{"speaker":"Andrea Goulet","startTime":1014.13,"endTime":1015.9,"body":"who had the same passion as him."},{"speaker":"Andrea Goulet","startTime":1016.23,"endTime":1019.77,"body":"And not only did he struggle"},{"speaker":"Andrea Goulet","startTime":1016.23,"endTime":1019.77,"body":"numbers wise, he also"},{"speaker":"Andrea Goulet","startTime":1019.77,"endTime":1024.03,"body":"struggled because people like"},{"speaker":"Andrea Goulet","startTime":1019.77,"endTime":1024.03,"body":"me at the time were saying,"},{"speaker":"Andrea Goulet","startTime":1024.03,"endTime":1027.1200000000001,"body":"well, you're, you know,"},{"speaker":"Andrea Goulet","startTime":1024.03,"endTime":1027.1200000000001,"body":"why would anybody do that?"},{"speaker":"Andrea Goulet","startTime":1027.57,"endTime":1029.88,"body":"But in that moment, so there's"},{"speaker":"Andrea Goulet","startTime":1027.57,"endTime":1029.88,"body":"four different aspects of"},{"speaker":"Andrea Goulet","startTime":1029.88,"endTime":1032.46,"body":"empathy that kind of go"},{"speaker":"Andrea Goulet","startTime":1029.88,"endTime":1032.46,"body":"into an empathy system."},{"speaker":"Andrea Goulet","startTime":1032.76,"endTime":1034.8600000000001,"body":"There's lots of different"},{"speaker":"Andrea Goulet","startTime":1032.76,"endTime":1034.8600000000001,"body":"places in the brain"},{"speaker":"Andrea Goulet","startTime":1034.8600000000001,"endTime":1036.15,"body":"and chemicals that get."},{"speaker":"Andrea Goulet","startTime":1036.509,"endTime":1038.6390000000001,"body":"Passed around in our"},{"speaker":"Andrea Goulet","startTime":1036.509,"endTime":1038.6390000000001,"body":"bodies that we don't need"},{"speaker":"Andrea Goulet","startTime":1038.6390000000001,"endTime":1039.84,"body":"to necessarily go into."},{"speaker":"Andrea Goulet","startTime":1040.17,"endTime":1043.77,"body":"But John Deity is a cognitive"},{"speaker":"Andrea Goulet","startTime":1040.17,"endTime":1043.77,"body":"neuroscience outta the"},{"speaker":"Andrea Goulet","startTime":1043.77,"endTime":1044.73,"body":"University of Chicago."},{"speaker":"Andrea Goulet","startTime":1044.76,"endTime":1047.369,"body":"I really like his model,"},{"speaker":"Andrea Goulet","startTime":1044.76,"endTime":1047.369,"body":"which is the functional"},{"speaker":"Andrea Goulet","startTime":1047.369,"endTime":1048.599,"body":"architecture of human empathy."},{"speaker":"Andrea Goulet","startTime":1048.989,"endTime":1051.9289999999999,"body":"When I was reading his papers,"},{"speaker":"Andrea Goulet","startTime":1048.989,"endTime":1051.9289999999999,"body":"this was where I was like,"},{"speaker":"Andrea Goulet","startTime":1051.989,"endTime":1055.1689999999999,"body":"oh, there's something really"},{"speaker":"Andrea Goulet","startTime":1051.989,"endTime":1055.1689999999999,"body":"clicked because like I do"},{"speaker":"Andrea Goulet","startTime":1055.1689999999999,"endTime":1056.28,"body":"this in some of my keynotes."},{"speaker":"Andrea Goulet","startTime":1056.699,"endTime":1059.6689999999999,"body":"If you read his papers and"},{"speaker":"Andrea Goulet","startTime":1056.699,"endTime":1059.6689999999999,"body":"take out the word empathy, you"},{"speaker":"Andrea Goulet","startTime":1059.6689999999999,"endTime":1060.84,"body":"can replace it with software."},{"speaker":"Galen Low","startTime":1061.139,"endTime":1061.739,"body":"Interesting."},{"speaker":"Andrea Goulet","startTime":1062.1589999999999,"endTime":1065.7,"body":"Yeah, so it's"},{"speaker":"Andrea Goulet","startTime":1062.1589999999999,"endTime":1065.7,"body":"things like blank needs to be"},{"speaker":"Andrea Goulet","startTime":1065.7,"endTime":1069.3,"body":"broken down from a monolith"},{"speaker":"Andrea Goulet","startTime":1065.7,"endTime":1069.3,"body":"into more discrete concepts."},{"speaker":"Andrea Goulet","startTime":1069.99,"endTime":1071.67,"body":"And it's like that's a"},{"speaker":"Andrea Goulet","startTime":1069.99,"endTime":1071.67,"body":"fundamental principle for"},{"speaker":"Andrea Goulet","startTime":1071.67,"endTime":1074.01,"body":"like creating a healthy"},{"speaker":"Andrea Goulet","startTime":1071.67,"endTime":1074.01,"body":"system architecture."},{"speaker":"Andrea Goulet","startTime":1074.25,"endTime":1076.22,"body":"So it was like this"},{"speaker":"Andrea Goulet","startTime":1074.25,"endTime":1076.22,"body":"is interesting."},{"speaker":"Andrea Goulet","startTime":1076.61,"endTime":1078.74,"body":"But back to the"},{"speaker":"Andrea Goulet","startTime":1076.61,"endTime":1078.74,"body":"pieces about empathy."},{"speaker":"Andrea Goulet","startTime":1079.19,"endTime":1083.3,"body":"You've got compassion, which"},{"speaker":"Andrea Goulet","startTime":1079.19,"endTime":1083.3,"body":"is sensing, suffering, and"},{"speaker":"Andrea Goulet","startTime":1083.3,"endTime":1085.82,"body":"wanting to do something about"},{"speaker":"Andrea Goulet","startTime":1083.3,"endTime":1085.82,"body":"it and wanting to alleviate it."},{"speaker":"Andrea Goulet","startTime":1086.42,"endTime":1088.25,"body":"Self-compassion is"},{"speaker":"Andrea Goulet","startTime":1086.42,"endTime":1088.25,"body":"doing that to yourself."},{"speaker":"Andrea Goulet","startTime":1088.76,"endTime":1089.54,"body":"Super important."},{"speaker":"Andrea Goulet","startTime":1089.6,"endTime":1092.57,"body":"Kristin Neff has a bunch of"},{"speaker":"Andrea Goulet","startTime":1089.6,"endTime":1092.57,"body":"great work on self-compassion,"},{"speaker":"Andrea Goulet","startTime":1092.93,"endTime":1093.95,"body":"but also somebody else."},{"speaker":"Andrea Goulet","startTime":1094.475,"endTime":1096.2749999999999,"body":"So I care about Scott, right?"},{"speaker":"Andrea Goulet","startTime":1096.2749999999999,"endTime":1096.935,"body":"We're doing this."},{"speaker":"Andrea Goulet","startTime":1097.324,"endTime":1102.334,"body":"When I sensed his suffering,"},{"speaker":"Andrea Goulet","startTime":1097.324,"endTime":1102.334,"body":"compassion kicked in, and"},{"speaker":"Andrea Goulet","startTime":1102.334,"endTime":1105.2749999999999,"body":"when compassion kicked"},{"speaker":"Andrea Goulet","startTime":1102.334,"endTime":1105.2749999999999,"body":"in, that's when a lot of"},{"speaker":"Andrea Goulet","startTime":1105.2749999999999,"endTime":1106.5339999999999,"body":"other things happened too."},{"speaker":"Andrea Goulet","startTime":1107.134,"endTime":1110.945,"body":"The other one that was like"},{"speaker":"Andrea Goulet","startTime":1107.134,"endTime":1110.945,"body":"really surprising for me, but"},{"speaker":"Andrea Goulet","startTime":1111.155,"endTime":1113.465,"body":"once I heard it, it made a"},{"speaker":"Andrea Goulet","startTime":1111.155,"endTime":1113.465,"body":"ton of sense, is regulation."},{"speaker":"Galen Low","startTime":1113.675,"endTime":1113.915,"body":"Right."},{"speaker":"Galen Low","startTime":1113.915,"endTime":1114.485,"body":"Yes."},{"speaker":"Andrea Goulet","startTime":1114.604,"endTime":1116.675,"body":"So being"},{"speaker":"Andrea Goulet","startTime":1114.604,"endTime":1116.675,"body":"able to identify our own"},{"speaker":"Andrea Goulet","startTime":1116.675,"endTime":1121.0539999999999,"body":"bodily state emotions and"},{"speaker":"Andrea Goulet","startTime":1116.675,"endTime":1121.0539999999999,"body":"intentionally shift them."},{"speaker":"Andrea Goulet","startTime":1121.76,"endTime":1124.489,"body":"Which is why like if I"},{"speaker":"Andrea Goulet","startTime":1121.76,"endTime":1124.489,"body":"wanna rage quit, I can't"},{"speaker":"Andrea Goulet","startTime":1124.61,"endTime":1127.189,"body":"listen to somebody else's"},{"speaker":"Andrea Goulet","startTime":1124.61,"endTime":1127.189,"body":"perspective because I'm"},{"speaker":"Andrea Goulet","startTime":1127.219,"endTime":1128.51,"body":"self-centered at that moment."},{"speaker":"Andrea Goulet","startTime":1128.51,"endTime":1131.12,"body":"And not because I'm"},{"speaker":"Andrea Goulet","startTime":1128.51,"endTime":1131.12,"body":"an egotistical maniac,"},{"speaker":"Andrea Goulet","startTime":1131.12,"endTime":1132.29,"body":"but because I'm human."},{"speaker":"Andrea Goulet","startTime":1132.77,"endTime":1135.499,"body":"It's just the way humans"},{"speaker":"Andrea Goulet","startTime":1132.77,"endTime":1135.499,"body":"work when we're, we've"},{"speaker":"Andrea Goulet","startTime":1135.499,"endTime":1138.29,"body":"got really heightened"},{"speaker":"Andrea Goulet","startTime":1135.499,"endTime":1138.29,"body":"emotions, we can't listen."},{"speaker":"Andrea Goulet","startTime":1138.83,"endTime":1141.02,"body":"So in that moment, I was"},{"speaker":"Andrea Goulet","startTime":1138.83,"endTime":1141.02,"body":"regulated, like we were hanging"},{"speaker":"Andrea Goulet","startTime":1141.02,"endTime":1141.83,"body":"out at Barnes and Noble."},{"speaker":"Andrea Goulet","startTime":1141.83,"endTime":1143.03,"body":"I wasn't like super angry."},{"speaker":"Andrea Goulet","startTime":1143.03,"endTime":1146.06,"body":"I was in a joyful state,"},{"speaker":"Andrea Goulet","startTime":1143.03,"endTime":1146.06,"body":"but able to shift that."},{"speaker":"Andrea Goulet","startTime":1146.479,"endTime":1149.03,"body":"The next is affect,"},{"speaker":"Andrea Goulet","startTime":1146.479,"endTime":1149.03,"body":"which is emotion sharing."},{"speaker":"Andrea Goulet","startTime":1149.3,"endTime":1151.3999999999999,"body":"This is what we tend to"},{"speaker":"Andrea Goulet","startTime":1149.3,"endTime":1151.3999999999999,"body":"think of as empathy alone,"},{"speaker":"Andrea Goulet","startTime":1151.9089999999999,"endTime":1153.8,"body":"necessary, not sufficient."},{"speaker":"Andrea Goulet","startTime":1154.28,"endTime":1157.459,"body":"So being able to attune"},{"speaker":"Andrea Goulet","startTime":1154.28,"endTime":1157.459,"body":"to somebody like, okay, I"},{"speaker":"Andrea Goulet","startTime":1157.459,"endTime":1158.4189999999999,"body":"sense you're frustrated."},{"speaker":"Andrea Goulet","startTime":1158.4189999999999,"endTime":1159.499,"body":"I have been frustrated."},{"speaker":"Andrea Goulet","startTime":1159.499,"endTime":1161.87,"body":"I know what frustration"},{"speaker":"Andrea Goulet","startTime":1159.499,"endTime":1161.87,"body":"feels like, and it doesn't"},{"speaker":"Andrea Goulet","startTime":1161.87,"endTime":1162.8899999999999,"body":"have to be forever."},{"speaker":"Andrea Goulet","startTime":1162.8899999999999,"endTime":1166.1,"body":"It's like a pang of like,"},{"speaker":"Andrea Goulet","startTime":1162.8899999999999,"endTime":1166.1,"body":"okay, you're feeling this."},{"speaker":"Andrea Goulet","startTime":1166.37,"endTime":1168.06,"body":"You don't even have to name it."},{"speaker":"Andrea Goulet","startTime":1168.259,"endTime":1172.435,"body":"Scientists essentially now"},{"speaker":"Andrea Goulet","startTime":1168.259,"endTime":1172.435,"body":"plot emotions on a grid."},{"speaker":"Andrea Goulet","startTime":1173.239,"endTime":1176.78,"body":"Where you've got it impacts you"},{"speaker":"Andrea Goulet","startTime":1173.239,"endTime":1176.78,"body":"positively or negatively, like"},{"speaker":"Andrea Goulet","startTime":1176.78,"endTime":1179.449,"body":"the sensation and its intensity."},{"speaker":"Andrea Goulet","startTime":1179.449,"endTime":1182.6299999999999,"body":"So it's either calm or"},{"speaker":"Andrea Goulet","startTime":1179.449,"endTime":1182.6299999999999,"body":"like really intense, right?"},{"speaker":"Andrea Goulet","startTime":1182.989,"endTime":1186.439,"body":"So something like joy"},{"speaker":"Andrea Goulet","startTime":1182.989,"endTime":1186.439,"body":"is like a really intense"},{"speaker":"Andrea Goulet","startTime":1186.439,"endTime":1189.8,"body":"emotion and we would label"},{"speaker":"Andrea Goulet","startTime":1186.439,"endTime":1189.8,"body":"it as positive, you know?"},{"speaker":"Andrea Goulet","startTime":1189.83,"endTime":1193.8799999999999,"body":"So I just need to plot"},{"speaker":"Andrea Goulet","startTime":1189.83,"endTime":1193.8799999999999,"body":"that somewhere and feel it."},{"speaker":"Andrea Goulet","startTime":1193.8799999999999,"endTime":1197.479,"body":"And a lot of times it's"},{"speaker":"Andrea Goulet","startTime":1193.8799999999999,"endTime":1197.479,"body":"like this is a reflex"},{"speaker":"Andrea Goulet","startTime":1197.81,"endTime":1198.53,"body":"not for everybody."},{"speaker":"Andrea Goulet","startTime":1198.709,"endTime":1200.54,"body":"Some people have to like"},{"speaker":"Andrea Goulet","startTime":1198.709,"endTime":1200.54,"body":"put a live intention"},{"speaker":"Andrea Goulet","startTime":1200.54,"endTime":1201.199,"body":"to it, and that's okay."},{"speaker":"Andrea Goulet","startTime":1202.084,"endTime":1204.2749999999999,"body":"The last one is cognitive"},{"speaker":"Andrea Goulet","startTime":1202.084,"endTime":1204.2749999999999,"body":"empathy, and this one gets"},{"speaker":"Andrea Goulet","startTime":1204.2749999999999,"endTime":1207.604,"body":"talked a lot about in product"},{"speaker":"Andrea Goulet","startTime":1204.2749999999999,"endTime":1207.604,"body":"design and user experience"},{"speaker":"Andrea Goulet","startTime":1207.604,"endTime":1208.384,"body":"and things like that."},{"speaker":"Andrea Goulet","startTime":1208.715,"endTime":1212.114,"body":"What this is being able to apply"},{"speaker":"Andrea Goulet","startTime":1208.715,"endTime":1212.114,"body":"rational thinking and reasoning"},{"speaker":"Andrea Goulet","startTime":1212.594,"endTime":1215.145,"body":"so that we can understand"},{"speaker":"Andrea Goulet","startTime":1212.594,"endTime":1215.145,"body":"another person's perspective and"},{"speaker":"Andrea Goulet","startTime":1215.145,"endTime":1216.435,"body":"predict how we should respond."},{"speaker":"Andrea Goulet","startTime":1216.975,"endTime":1219.645,"body":"And this one is critical"},{"speaker":"Andrea Goulet","startTime":1216.975,"endTime":1219.645,"body":"because if we only rely on"},{"speaker":"Andrea Goulet","startTime":1219.645,"endTime":1222.945,"body":"the other ones, then we don't"},{"speaker":"Andrea Goulet","startTime":1219.645,"endTime":1222.945,"body":"take in the information,"},{"speaker":"Andrea Goulet","startTime":1222.945,"endTime":1224.445,"body":"we're not able to influence."},{"speaker":"Andrea Goulet","startTime":1225.12,"endTime":1229.05,"body":"Also we're not able to consider"},{"speaker":"Andrea Goulet","startTime":1225.12,"endTime":1229.05,"body":"the costs and benefits."},{"speaker":"Andrea Goulet","startTime":1229.05,"endTime":1232.3799999999999,"body":"So a big one is when"},{"speaker":"Andrea Goulet","startTime":1229.05,"endTime":1232.3799999999999,"body":"compassion and affect are"},{"speaker":"Andrea Goulet","startTime":1232.3799999999999,"endTime":1236.6689999999999,"body":"really heightened, we can get"},{"speaker":"Andrea Goulet","startTime":1232.3799999999999,"endTime":1236.6689999999999,"body":"so drawn into one person's"},{"speaker":"Andrea Goulet","startTime":1236.6689999999999,"endTime":1241.37,"body":"perspective that we can't"},{"speaker":"Andrea Goulet","startTime":1236.6689999999999,"endTime":1241.37,"body":"see the impact of a group."},{"speaker":"Andrea Goulet","startTime":1242.219,"endTime":1246.24,"body":"An example here of why this"},{"speaker":"Andrea Goulet","startTime":1242.219,"endTime":1246.24,"body":"is important is like doctors."},{"speaker":"Andrea Goulet","startTime":1246.57,"endTime":1248.34,"body":"They're in an emergency room"},{"speaker":"Andrea Goulet","startTime":1246.57,"endTime":1248.34,"body":"and there's been a horrible"},{"speaker":"Andrea Goulet","startTime":1248.34,"endTime":1250.56,"body":"accident they have to triage."},{"speaker":"Andrea Goulet","startTime":1251.115,"endTime":1257.385,"body":"If they spend all of their time"},{"speaker":"Andrea Goulet","startTime":1251.115,"endTime":1257.385,"body":"in one room for an hour, then"},{"speaker":"Andrea Goulet","startTime":1257.385,"endTime":1259.725,"body":"more people are going to suffer."},{"speaker":"Andrea Goulet","startTime":1260.115,"endTime":1262.0049999999999,"body":"And there are plenty of"},{"speaker":"Andrea Goulet","startTime":1260.115,"endTime":1262.0049999999999,"body":"examples like this, but so"},{"speaker":"Andrea Goulet","startTime":1262.0049999999999,"endTime":1263.745,"body":"that's just one, one example."},{"speaker":"Andrea Goulet","startTime":1263.745,"endTime":1265.095,"body":"This is called Compassion Fade."},{"speaker":"Andrea Goulet","startTime":1265.215,"endTime":1267.945,"body":"So if you wanna gee out about"},{"speaker":"Andrea Goulet","startTime":1265.215,"endTime":1267.945,"body":"the actual literature, and"},{"speaker":"Andrea Goulet","startTime":1267.945,"endTime":1270.345,"body":"this is the thing, it's like"},{"speaker":"Andrea Goulet","startTime":1267.945,"endTime":1270.345,"body":"there are very well researched"},{"speaker":"Andrea Goulet","startTime":1270.345,"endTime":1272.655,"body":"terms to describe these things."},{"speaker":"Andrea Goulet","startTime":1273.0149999999999,"endTime":1275.355,"body":"And so when we look at"},{"speaker":"Andrea Goulet","startTime":1273.0149999999999,"endTime":1275.355,"body":"those kind of four different"},{"speaker":"Andrea Goulet","startTime":1275.655,"endTime":1280.125,"body":"aspects, that's how we can"},{"speaker":"Andrea Goulet","startTime":1275.655,"endTime":1280.125,"body":"break down, oh, Scott was"},{"speaker":"Andrea Goulet","startTime":1280.125,"endTime":1284.834,"body":"sad, but then the innovation"},{"speaker":"Andrea Goulet","startTime":1280.125,"endTime":1284.834,"body":"happens when we have different"},{"speaker":"Andrea Goulet","startTime":1284.834,"endTime":1287.205,"body":"perspectives, how do we fix it?"},{"speaker":"Andrea Goulet","startTime":1287.7749999999999,"endTime":1289.125,"body":"How do we get you that sense?"},{"speaker":"Andrea Goulet","startTime":1289.155,"endTime":1291.645,"body":"How do we build that table?"},{"speaker":"Andrea Goulet","startTime":1292.335,"endTime":1295.245,"body":"So that's what we ended up"},{"speaker":"Andrea Goulet","startTime":1292.335,"endTime":1295.245,"body":"doing was we went back to"},{"speaker":"Andrea Goulet","startTime":1295.575,"endTime":1297.944,"body":"like, there were lots and"},{"speaker":"Andrea Goulet","startTime":1295.575,"endTime":1297.944,"body":"lots of conversations and a"},{"speaker":"Andrea Goulet","startTime":1297.944,"endTime":1301.2749999999999,"body":"lot of 'em revolved around"},{"speaker":"Andrea Goulet","startTime":1297.944,"endTime":1301.2749999999999,"body":"identity and, you know, we"},{"speaker":"Andrea Goulet","startTime":1301.2749999999999,"endTime":1303.5249999999999,"body":"were modeling things out"},{"speaker":"Andrea Goulet","startTime":1301.2749999999999,"endTime":1303.5249999999999,"body":"about how we did our business."},{"speaker":"Andrea Goulet","startTime":1303.5249999999999,"endTime":1306.735,"body":"I mean, it was a lot of deep"},{"speaker":"Andrea Goulet","startTime":1303.5249999999999,"endTime":1306.735,"body":"dives, which was fun because"},{"speaker":"Andrea Goulet","startTime":1306.735,"endTime":1307.964,"body":"we're learning about each other."},{"speaker":"Andrea Goulet","startTime":1307.964,"endTime":1310.154,"body":"It helped us do our business"},{"speaker":"Andrea Goulet","startTime":1307.964,"endTime":1310.154,"body":"better because I'm learning"},{"speaker":"Andrea Goulet","startTime":1310.154,"endTime":1313.424,"body":"more about legacy code less from"},{"speaker":"Andrea Goulet","startTime":1310.154,"endTime":1313.424,"body":"a, just like a book and like"},{"speaker":"Andrea Goulet","startTime":1313.454,"endTime":1315.974,"body":"why truly these are important."},{"speaker":"Andrea Goulet","startTime":1317.654,"endTime":1320.2649999999999,"body":"What we ended up coming up"},{"speaker":"Andrea Goulet","startTime":1317.654,"endTime":1320.2649999999999,"body":"with is kind of a counter"},{"speaker":"Andrea Goulet","startTime":1320.354,"endTime":1321.614,"body":"where you've got makers."},{"speaker":"Andrea Goulet","startTime":1321.824,"endTime":1322.424,"body":"Yay."},{"speaker":"Andrea Goulet","startTime":1322.5439999999999,"endTime":1323.654,"body":"If you're a maker, celebrate."},{"speaker":"Andrea Goulet","startTime":1324.164,"endTime":1325.079,"body":"Scott's a Mender."},{"speaker":"Galen Low","startTime":1325.519,"endTime":1325.809,"body":"Okay."},{"speaker":"Andrea Goulet","startTime":1326.184,"endTime":1327.984,"body":"So it's"},{"speaker":"Andrea Goulet","startTime":1326.184,"endTime":1327.984,"body":"like they're complimentary"},{"speaker":"Andrea Goulet","startTime":1328.0439999999999,"endTime":1330.354,"body":"because sometimes like if"},{"speaker":"Andrea Goulet","startTime":1328.0439999999999,"endTime":1330.354,"body":"you're operating in white"},{"speaker":"Andrea Goulet","startTime":1330.354,"endTime":1332.2749999999999,"body":"space and you need to do"},{"speaker":"Andrea Goulet","startTime":1330.354,"endTime":1332.2749999999999,"body":"something really quick,"},{"speaker":"Andrea Goulet","startTime":1332.5439999999999,"endTime":1334.104,"body":"you want rapid prototypers."},{"speaker":"Andrea Goulet","startTime":1334.5249999999999,"endTime":1340.0439999999999,"body":"If you are working on a mission"},{"speaker":"Andrea Goulet","startTime":1334.5249999999999,"endTime":1340.0439999999999,"body":"or safety critical system and"},{"speaker":"Andrea Goulet","startTime":1340.0439999999999,"endTime":1345.0249999999999,"body":"you need to change out like"},{"speaker":"Andrea Goulet","startTime":1340.0439999999999,"endTime":1345.0249999999999,"body":"replatform it because the"},{"speaker":"Andrea Goulet","startTime":1345.0539999999999,"endTime":1346.584,"body":"hardware is now out of date."},{"speaker":"Andrea Goulet","startTime":1347.094,"endTime":1350.7839999999999,"body":"You want somebody who is like"},{"speaker":"Andrea Goulet","startTime":1347.094,"endTime":1350.7839999999999,"body":"super diligent and isn't gonna"},{"speaker":"Andrea Goulet","startTime":1350.7839999999999,"endTime":1352.0439999999999,"body":"just like rush through the job."},{"speaker":"Andrea Goulet","startTime":1352.644,"endTime":1355.314,"body":"What Scott was saying is like"},{"speaker":"Andrea Goulet","startTime":1352.644,"endTime":1355.314,"body":"the second type of project"},{"speaker":"Andrea Goulet","startTime":1355.314,"endTime":1357.7939999999999,"body":"is the one where he's like,"},{"speaker":"Andrea Goulet","startTime":1355.314,"endTime":1357.7939999999999,"body":"give me, it's like candy."},{"speaker":"Andrea Goulet","startTime":1358.674,"endTime":1362.484,"body":"And so when you can operate with"},{"speaker":"Andrea Goulet","startTime":1358.674,"endTime":1362.484,"body":"empathy, when you can interact"},{"speaker":"Andrea Goulet","startTime":1362.484,"endTime":1365.245,"body":"with different perspectives,"},{"speaker":"Andrea Goulet","startTime":1362.484,"endTime":1365.245,"body":"when you can appreciate the"},{"speaker":"Andrea Goulet","startTime":1365.245,"endTime":1366.654,"body":"strengths that people bring."},{"speaker":"Andrea Goulet","startTime":1367.074,"endTime":1369.564,"body":"And that's what enabled us"},{"speaker":"Andrea Goulet","startTime":1367.074,"endTime":1369.564,"body":"to build the company too."},{"speaker":"Galen Low","startTime":1369.924,"endTime":1370.374,"body":"I love that."},{"speaker":"Galen Low","startTime":1370.374,"endTime":1374.064,"body":"I wonder, could we transpose"},{"speaker":"Galen Low","startTime":1370.374,"endTime":1374.064,"body":"that onto another business?"},{"speaker":"Galen Low","startTime":1374.064,"endTime":1376.314,"body":"Because I love these"},{"speaker":"Galen Low","startTime":1374.064,"endTime":1376.314,"body":"four things, right?"},{"speaker":"Galen Low","startTime":1376.644,"endTime":1377.664,"body":"I'd love to be"},{"speaker":"Galen Low","startTime":1376.644,"endTime":1377.664,"body":"able to take that."},{"speaker":"Galen Low","startTime":1377.874,"endTime":1379.854,"body":"The last one I think is"},{"speaker":"Galen Low","startTime":1377.874,"endTime":1379.854,"body":"super interesting to me."},{"speaker":"Galen Low","startTime":1379.854,"endTime":1383.114,"body":"The sort of cognitive empathy"},{"speaker":"Galen Low","startTime":1379.854,"endTime":1383.114,"body":"obviously affect you know,"},{"speaker":"Galen Low","startTime":1383.114,"endTime":1385.244,"body":"we're talking about the sort"},{"speaker":"Galen Low","startTime":1383.114,"endTime":1385.244,"body":"of popular understanding"},{"speaker":"Galen Low","startTime":1385.244,"endTime":1386.174,"body":"of what empathy is."},{"speaker":"Galen Low","startTime":1386.174,"endTime":1389.474,"body":"Plotting something on the"},{"speaker":"Galen Low","startTime":1386.174,"endTime":1389.474,"body":"magic quadrant of emotional"},{"speaker":"Galen Low","startTime":1389.474,"endTime":1392.114,"body":"intensity and then using that"},{"speaker":"Galen Low","startTime":1389.474,"endTime":1392.114,"body":"to guide your conversation."},{"speaker":"Galen Low","startTime":1392.354,"endTime":1394.334,"body":"We have the compassion bit."},{"speaker":"Galen Low","startTime":1394.589,"endTime":1396.779,"body":"Including self-compassion,"},{"speaker":"Galen Low","startTime":1394.589,"endTime":1396.779,"body":"the regulation bit."},{"speaker":"Galen Low","startTime":1397.1689999999999,"endTime":1398.879,"body":"I wanna tie all these things"},{"speaker":"Galen Low","startTime":1397.1689999999999,"endTime":1398.879,"body":"together because I'm glad"},{"speaker":"Galen Low","startTime":1398.879,"endTime":1399.719,"body":"you brought in community."},{"speaker":"Galen Low","startTime":1399.719,"endTime":1402.089,"body":"I'm glad you brought in the"},{"speaker":"Galen Low","startTime":1399.719,"endTime":1402.089,"body":"sort of like evolutionary"},{"speaker":"Galen Low","startTime":1402.119,"endTime":1404.519,"body":"social behavior and then"},{"speaker":"Galen Low","startTime":1402.119,"endTime":1404.519,"body":"this framework of these"},{"speaker":"Galen Low","startTime":1404.729,"endTime":1407.369,"body":"four elements of empathy."},{"speaker":"Galen Low","startTime":1407.759,"endTime":1411.239,"body":"How does a business then take"},{"speaker":"Galen Low","startTime":1407.759,"endTime":1411.239,"body":"that and benefit from it?"},{"speaker":"Galen Low","startTime":1411.689,"endTime":1413.969,"body":"And then how do they"},{"speaker":"Galen Low","startTime":1411.689,"endTime":1413.969,"body":"know if it's working?"},{"speaker":"Galen Low","startTime":1414.119,"endTime":1416.639,"body":"'cause it seems like there's"},{"speaker":"Galen Low","startTime":1414.119,"endTime":1416.639,"body":"a lot of conversation,"},{"speaker":"Galen Low","startTime":1416.639,"endTime":1418.1689999999999,"body":"you know, like deep dives."},{"speaker":"Galen Low","startTime":1418.529,"endTime":1420.059,"body":"This is groundwork."},{"speaker":"Galen Low","startTime":1420.449,"endTime":1422.849,"body":"A lot of organizations in growth"},{"speaker":"Galen Low","startTime":1420.449,"endTime":1422.849,"body":"mode are just like go fast fast."},{"speaker":"Galen Low","startTime":1422.979,"endTime":1423.369,"body":"Produce."},{"speaker":"Galen Low","startTime":1423.639,"endTime":1424.629,"body":"How can they use this?"},{"speaker":"Andrea Goulet","startTime":1424.689,"endTime":1424.869,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":1424.899,"endTime":1425.469,"body":"Which is great."},{"speaker":"Andrea Goulet","startTime":1425.859,"endTime":1427.449,"body":"If you have more empathy,"},{"speaker":"Andrea Goulet","startTime":1425.859,"endTime":1427.449,"body":"then you can grow, go."},{"speaker":"Andrea Goulet","startTime":1427.449,"endTime":1428.529,"body":"Go and produce better."},{"speaker":"Galen Low","startTime":1428.829,"endTime":1429.759,"body":"Tell me"},{"speaker":"Galen Low","startTime":1428.829,"endTime":1429.759,"body":"more about this."},{"speaker":"Galen Low","startTime":1429.759,"endTime":1430.1789999999999,"body":"Yes."},{"speaker":"Andrea Goulet","startTime":1430.269,"endTime":1431.229,"body":"So, okay."},{"speaker":"Andrea Goulet","startTime":1431.559,"endTime":1434.9089999999999,"body":"Empathy is the engine,"},{"speaker":"Andrea Goulet","startTime":1431.559,"endTime":1434.9089999999999,"body":"communication is the car."},{"speaker":"Andrea Goulet","startTime":1435.309,"endTime":1435.6689999999999,"body":"Okay."},{"speaker":"Andrea Goulet","startTime":1435.999,"endTime":1437.709,"body":"If you have just a shell"},{"speaker":"Andrea Goulet","startTime":1435.999,"endTime":1437.709,"body":"of a car with no engine,"},{"speaker":"Andrea Goulet","startTime":1437.709,"endTime":1438.549,"body":"you're not going anywhere."},{"speaker":"Andrea Goulet","startTime":1439.0439999999999,"endTime":1440.0339999999999,"body":"I mean, I guess you can push it."},{"speaker":"Andrea Goulet","startTime":1440.0339999999999,"endTime":1442.104,"body":"You can get a tow truck or"},{"speaker":"Andrea Goulet","startTime":1440.0339999999999,"endTime":1442.104,"body":"something, but it's like"},{"speaker":"Andrea Goulet","startTime":1442.404,"endTime":1443.814,"body":"you're not gonna go very fast."},{"speaker":"Andrea Goulet","startTime":1444.0539999999999,"endTime":1446.814,"body":"If you have a high performance"},{"speaker":"Andrea Goulet","startTime":1444.0539999999999,"endTime":1446.814,"body":"engine, you can go really fast."},{"speaker":"Andrea Goulet","startTime":1447.0539999999999,"endTime":1448.074,"body":"So that's the way"},{"speaker":"Andrea Goulet","startTime":1447.0539999999999,"endTime":1448.074,"body":"you think about it."},{"speaker":"Andrea Goulet","startTime":1448.344,"endTime":1451.254,"body":"An engine that's just sitting"},{"speaker":"Andrea Goulet","startTime":1448.344,"endTime":1451.254,"body":"there in a yard, like that's"},{"speaker":"Andrea Goulet","startTime":1451.254,"endTime":1452.569,"body":"not gonna help you get"},{"speaker":"Andrea Goulet","startTime":1451.254,"endTime":1452.569,"body":"where you wanna go either."},{"speaker":"Andrea Goulet","startTime":1453.504,"endTime":1455.484,"body":"So you need both"},{"speaker":"Andrea Goulet","startTime":1453.504,"endTime":1455.484,"body":"of these things."},{"speaker":"Andrea Goulet","startTime":1455.484,"endTime":1458.064,"body":"So communication is the"},{"speaker":"Andrea Goulet","startTime":1455.484,"endTime":1458.064,"body":"external expression of empathy."},{"speaker":"Andrea Goulet","startTime":1458.424,"endTime":1460.854,"body":"And when we have a high"},{"speaker":"Andrea Goulet","startTime":1458.424,"endTime":1460.854,"body":"empathy environment where"},{"speaker":"Andrea Goulet","startTime":1461.154,"endTime":1464.424,"body":"it is optimized, what we"},{"speaker":"Andrea Goulet","startTime":1461.154,"endTime":1464.424,"body":"observe is less friction"},{"speaker":"Andrea Goulet","startTime":1464.424,"endTime":1465.624,"body":"in our conversations."},{"speaker":"Andrea Goulet","startTime":1465.954,"endTime":1468.414,"body":"Because it's a predictive"},{"speaker":"Andrea Goulet","startTime":1465.954,"endTime":1468.414,"body":"measure, I can predict with"},{"speaker":"Andrea Goulet","startTime":1468.414,"endTime":1471.594,"body":"a relatively high accuracy,"},{"speaker":"Andrea Goulet","startTime":1468.414,"endTime":1471.594,"body":"and I understand the message"},{"speaker":"Andrea Goulet","startTime":1471.594,"endTime":1474.474,"body":"that I'm trying to say, and"},{"speaker":"Andrea Goulet","startTime":1471.594,"endTime":1474.474,"body":"the first time that I send"},{"speaker":"Andrea Goulet","startTime":1474.474,"endTime":1477.2939999999999,"body":"it in a high enough fidelity"},{"speaker":"Andrea Goulet","startTime":1474.474,"endTime":1477.2939999999999,"body":"way that you understand"},{"speaker":"Andrea Goulet","startTime":1477.2939999999999,"endTime":1477.984,"body":"what I'm talking about."},{"speaker":"Andrea Goulet","startTime":1477.984,"endTime":1479.7549999999999,"body":"So think about this as the"},{"speaker":"Andrea Goulet","startTime":1477.984,"endTime":1479.7549999999999,"body":"three-way handshake that"},{"speaker":"Andrea Goulet","startTime":1479.7549999999999,"endTime":1480.564,"body":"operates the internet."},{"speaker":"Andrea Goulet","startTime":1481.0149999999999,"endTime":1483.354,"body":"So the three-way handshake,"},{"speaker":"Andrea Goulet","startTime":1481.0149999999999,"endTime":1483.354,"body":"on the internet this"},{"speaker":"Andrea Goulet","startTime":1483.354,"endTime":1485.334,"body":"is the HTTP protocol."},{"speaker":"Andrea Goulet","startTime":1485.7549999999999,"endTime":1487.165,"body":"The S we bring in security."},{"speaker":"Andrea Goulet","startTime":1487.645,"endTime":1489.0539999999999,"body":"So I'm the server."},{"speaker":"Andrea Goulet","startTime":1489.2649999999999,"endTime":1490.885,"body":"I wanna send information, right?"},{"speaker":"Andrea Goulet","startTime":1491.245,"endTime":1493.165,"body":"I'm like, Hey, here"},{"speaker":"Andrea Goulet","startTime":1491.245,"endTime":1493.165,"body":"are my packets."},{"speaker":"Andrea Goulet","startTime":1493.2549999999999,"endTime":1495.655,"body":"This is what I want and I"},{"speaker":"Andrea Goulet","startTime":1493.2549999999999,"endTime":1495.655,"body":"wanna send 'em in this order."},{"speaker":"Andrea Goulet","startTime":1495.8039999999999,"endTime":1497.905,"body":"Galen, you know you're"},{"speaker":"Andrea Goulet","startTime":1495.8039999999999,"endTime":1497.905,"body":"the computer, right?"},{"speaker":"Andrea Goulet","startTime":1498.324,"endTime":1500.2749999999999,"body":"And you're like, oh yeah, okay."},{"speaker":"Andrea Goulet","startTime":1500.2749999999999,"endTime":1502.945,"body":"I got these packets and"},{"speaker":"Andrea Goulet","startTime":1500.2749999999999,"endTime":1502.945,"body":"I got them in this order."},{"speaker":"Andrea Goulet","startTime":1503.364,"endTime":1504.415,"body":"He sending that back to me."},{"speaker":"Andrea Goulet","startTime":1504.415,"endTime":1506.3039999999999,"body":"I'm like, yep, those are"},{"speaker":"Andrea Goulet","startTime":1504.415,"endTime":1506.3039999999999,"body":"the packets that I sent,"},{"speaker":"Andrea Goulet","startTime":1506.3039999999999,"endTime":1507.114,"body":"and they're in that order."},{"speaker":"Andrea Goulet","startTime":1507.2939999999999,"endTime":1507.685,"body":"We're good."},{"speaker":"Andrea Goulet","startTime":1508.104,"endTime":1511.975,"body":"That takes a lot of time and it"},{"speaker":"Andrea Goulet","startTime":1508.104,"endTime":1511.975,"body":"takes a lot of resources, but."},{"speaker":"Andrea Goulet","startTime":1512.35,"endTime":1512.9189999999999,"body":"It's accurate."},{"speaker":"Andrea Goulet","startTime":1513.28,"endTime":1515.05,"body":"So there are, this is"},{"speaker":"Andrea Goulet","startTime":1513.28,"endTime":1515.05,"body":"like active listening."},{"speaker":"Andrea Goulet","startTime":1515.23,"endTime":1517.48,"body":"A lot of times you need that"},{"speaker":"Andrea Goulet","startTime":1515.23,"endTime":1517.48,"body":"back and forth, especially"},{"speaker":"Andrea Goulet","startTime":1517.48,"endTime":1522.1589999999999,"body":"like if you don't have a"},{"speaker":"Andrea Goulet","startTime":1517.48,"endTime":1522.1589999999999,"body":"lot of overlap in terms"},{"speaker":"Andrea Goulet","startTime":1522.1589999999999,"endTime":1525.04,"body":"of your perspectives or if"},{"speaker":"Andrea Goulet","startTime":1522.1589999999999,"endTime":1525.04,"body":"emotions are heightened right."},{"speaker":"Andrea Goulet","startTime":1525.04,"endTime":1528.34,"body":"When there's added complexity"},{"speaker":"Andrea Goulet","startTime":1525.04,"endTime":1528.34,"body":"or uncertainty in the system,"},{"speaker":"Andrea Goulet","startTime":1528.7,"endTime":1531.58,"body":"you need to slow down and"},{"speaker":"Andrea Goulet","startTime":1528.7,"endTime":1531.58,"body":"double check this accuracy."},{"speaker":"Andrea Goulet","startTime":1532.0,"endTime":1534.04,"body":"But there is not, like,"},{"speaker":"Andrea Goulet","startTime":1532.0,"endTime":1534.04,"body":"this doesn't apply"},{"speaker":"Andrea Goulet","startTime":1534.04,"endTime":1534.8799999999999,"body":"to every situation."},{"speaker":"Andrea Goulet","startTime":1534.8799999999999,"endTime":1536.74,"body":"So there's another type of"},{"speaker":"Andrea Goulet","startTime":1534.8799999999999,"endTime":1536.74,"body":"internet protocol called"},{"speaker":"Andrea Goulet","startTime":1536.74,"endTime":1539.02,"body":"UDP, which is for streaming."},{"speaker":"Andrea Goulet","startTime":1539.08,"endTime":1542.29,"body":"So like UDP is what you're"},{"speaker":"Andrea Goulet","startTime":1539.08,"endTime":1542.29,"body":"using to, like, we're not"},{"speaker":"Andrea Goulet","startTime":1542.29,"endTime":1545.3799999999999,"body":"checking with every person who's"},{"speaker":"Andrea Goulet","startTime":1542.29,"endTime":1545.3799999999999,"body":"listening to this and verifying"},{"speaker":"Andrea Goulet","startTime":1545.3799999999999,"endTime":1548.77,"body":"that the packets of our audio"},{"speaker":"Andrea Goulet","startTime":1545.3799999999999,"endTime":1548.77,"body":"and video are coming in."},{"speaker":"Andrea Goulet","startTime":1549.19,"endTime":1551.59,"body":"We're just going,"},{"speaker":"Andrea Goulet","startTime":1549.19,"endTime":1551.59,"body":"here's our content."},{"speaker":"Andrea Goulet","startTime":1551.59,"endTime":1553.72,"body":"Andrea's just spewing"},{"speaker":"Andrea Goulet","startTime":1551.59,"endTime":1553.72,"body":"conversations."},{"speaker":"Andrea Goulet","startTime":1554.11,"endTime":1554.47,"body":"Right?"},{"speaker":"Andrea Goulet","startTime":1554.9189999999999,"endTime":1557.71,"body":"And we're trusting that it"},{"speaker":"Andrea Goulet","startTime":1554.9189999999999,"endTime":1557.71,"body":"will get where it needs to"},{"speaker":"Andrea Goulet","startTime":1557.71,"endTime":1560.4089999999999,"body":"go, but we don't need to"},{"speaker":"Andrea Goulet","startTime":1557.71,"endTime":1560.4089999999999,"body":"spend the resources on that."},{"speaker":"Andrea Goulet","startTime":1560.4089999999999,"endTime":1562.93,"body":"So the, in a human world,"},{"speaker":"Andrea Goulet","startTime":1560.4089999999999,"endTime":1562.93,"body":"this is playing charades."},{"speaker":"Andrea Goulet","startTime":1563.32,"endTime":1565.87,"body":"This is in an agile"},{"speaker":"Andrea Goulet","startTime":1563.32,"endTime":1565.87,"body":"situation, throwing sticky"},{"speaker":"Andrea Goulet","startTime":1565.99,"endTime":1566.95,"body":"notes up against the wall."},{"speaker":"Andrea Goulet","startTime":1567.729,"endTime":1569.199,"body":"Just get them on the wall."},{"speaker":"Andrea Goulet","startTime":1569.619,"endTime":1570.3999999999999,"body":"We'll observe later."},{"speaker":"Andrea Goulet","startTime":1570.9089999999999,"endTime":1573.309,"body":"Because if I pause every time"},{"speaker":"Andrea Goulet","startTime":1570.9089999999999,"endTime":1573.309,"body":"somebody says something in a"},{"speaker":"Andrea Goulet","startTime":1573.309,"endTime":1575.529,"body":"game of parades, I'm like, what"},{"speaker":"Andrea Goulet","startTime":1573.309,"endTime":1575.529,"body":"do you really mean by that?"},{"speaker":"Andrea Goulet","startTime":1575.8899999999999,"endTime":1578.949,"body":"What we're trying to do in"},{"speaker":"Andrea Goulet","startTime":1575.8899999999999,"endTime":1578.949,"body":"the UDP protocol is get as"},{"speaker":"Andrea Goulet","startTime":1578.949,"endTime":1582.189,"body":"many pieces of information"},{"speaker":"Andrea Goulet","startTime":1578.949,"endTime":1582.189,"body":"out as we can, but at the"},{"speaker":"Andrea Goulet","startTime":1582.189,"endTime":1584.529,"body":"same time, why are there"},{"speaker":"Andrea Goulet","startTime":1582.189,"endTime":1584.529,"body":"so many miscommunications."},{"speaker":"Galen Low","startTime":1585.099,"endTime":1585.189,"body":"Right."},{"speaker":"Galen Low","startTime":1585.189,"endTime":1585.489,"body":"Yes."},{"speaker":"Andrea Goulet","startTime":1585.549,"endTime":1587.349,"body":"And I think that"},{"speaker":"Andrea Goulet","startTime":1585.549,"endTime":1587.349,"body":"it's like we're understanding"},{"speaker":"Andrea Goulet","startTime":1587.349,"endTime":1589.204,"body":"the car, but we are not"},{"speaker":"Andrea Goulet","startTime":1587.349,"endTime":1589.204,"body":"understanding the engine."},{"speaker":"Andrea Goulet","startTime":1589.84,"endTime":1592.3899999999999,"body":"And so if we start getting"},{"speaker":"Andrea Goulet","startTime":1589.84,"endTime":1592.3899999999999,"body":"good, you need both."},{"speaker":"Andrea Goulet","startTime":1592.78,"endTime":1594.22,"body":"Because if you just have"},{"speaker":"Andrea Goulet","startTime":1592.78,"endTime":1594.22,"body":"empathy, but never say"},{"speaker":"Andrea Goulet","startTime":1594.22,"endTime":1596.1399999999999,"body":"anything and never interact"},{"speaker":"Andrea Goulet","startTime":1594.22,"endTime":1596.1399999999999,"body":"with anybody that doesn't"},{"speaker":"Andrea Goulet","startTime":1596.23,"endTime":1597.1299999999999,"body":"generate innovation."},{"speaker":"Galen Low","startTime":1597.3999999999999,"endTime":1598.72,"body":"Here's what I thought"},{"speaker":"Galen Low","startTime":1597.3999999999999,"endTime":1598.72,"body":"you were going to say, and"},{"speaker":"Galen Low","startTime":1598.72,"endTime":1599.83,"body":"I'm glad you didn't go there."},{"speaker":"Galen Low","startTime":1600.1299999999999,"endTime":1602.53,"body":"I thought you're like, oh,"},{"speaker":"Galen Low","startTime":1600.1299999999999,"endTime":1602.53,"body":"UDP, like that's broadcast."},{"speaker":"Galen Low","startTime":1602.53,"endTime":1603.19,"body":"Don't do that."},{"speaker":"Galen Low","startTime":1603.19,"endTime":1605.68,"body":"That's just like sending the"},{"speaker":"Galen Low","startTime":1603.19,"endTime":1605.68,"body":"memo, the corporate memo that"},{"speaker":"Galen Low","startTime":1605.68,"endTime":1606.97,"body":"says, come back to the office."},{"speaker":"Galen Low","startTime":1606.97,"endTime":1609.1,"body":"Do AI, do two people's jobs."},{"speaker":"Galen Low","startTime":1609.1,"endTime":1609.6399999999999,"body":"Thanks, bye."},{"speaker":"Galen Low","startTime":1609.6399999999999,"endTime":1610.36,"body":"Don't come to me."},{"speaker":"Galen Low","startTime":1610.36,"endTime":1611.8899999999999,"body":"And, but this is not a dialogue."},{"speaker":"Galen Low","startTime":1612.19,"endTime":1615.34,"body":"But also where you took it"},{"speaker":"Galen Low","startTime":1612.19,"endTime":1615.34,"body":"was sometimes you need it to"},{"speaker":"Galen Low","startTime":1615.34,"endTime":1618.07,"body":"get the ideas out and coming"},{"speaker":"Galen Low","startTime":1615.34,"endTime":1618.07,"body":"back to the conversations."},{"speaker":"Galen Low","startTime":1618.414,"endTime":1620.184,"body":"That you shared with me, that"},{"speaker":"Galen Low","startTime":1618.414,"endTime":1620.184,"body":"you had with Scott, right?"},{"speaker":"Galen Low","startTime":1620.184,"endTime":1621.834,"body":"About like, let's"},{"speaker":"Galen Low","startTime":1620.184,"endTime":1621.834,"body":"communicate about like"},{"speaker":"Galen Low","startTime":1622.0439999999999,"endTime":1623.5149999999999,"body":"what protocol are we using?"},{"speaker":"Galen Low","startTime":1623.724,"endTime":1625.824,"body":"And I know that for a lot of"},{"speaker":"Galen Low","startTime":1623.724,"endTime":1625.824,"body":"people, that sounds very like"},{"speaker":"Galen Low","startTime":1626.154,"endTime":1629.184,"body":"wooden in a social context,"},{"speaker":"Galen Low","startTime":1626.154,"endTime":1629.184,"body":"but it's like, listen, is"},{"speaker":"Galen Low","startTime":1629.184,"endTime":1630.654,"body":"our goal to get a whole"},{"speaker":"Galen Low","startTime":1629.184,"endTime":1630.654,"body":"bunch of stickies on the"},{"speaker":"Galen Low","startTime":1630.654,"endTime":1631.704,"body":"board and then talk about it?"},{"speaker":"Galen Low","startTime":1631.704,"endTime":1633.5339999999999,"body":"Or is our goal to put a"},{"speaker":"Galen Low","startTime":1631.704,"endTime":1633.5339999999999,"body":"sticky on the board and talk"},{"speaker":"Galen Low","startTime":1633.5339999999999,"endTime":1636.204,"body":"about it, make sure we're"},{"speaker":"Galen Low","startTime":1633.5339999999999,"endTime":1636.204,"body":"on the same page, and have"},{"speaker":"Galen Low","startTime":1636.204,"endTime":1638.934,"body":"that fidelity, like what"},{"speaker":"Galen Low","startTime":1636.204,"endTime":1638.934,"body":"fidelity are we going for?"},{"speaker":"Galen Low","startTime":1639.234,"endTime":1642.5339999999999,"body":"And that is something that then"},{"speaker":"Galen Low","startTime":1639.234,"endTime":1642.5339999999999,"body":"you can like, it translates into"},{"speaker":"Galen Low","startTime":1642.5339999999999,"endTime":1643.974,"body":"more efficient communication."},{"speaker":"Galen Low","startTime":1643.974,"endTime":1646.0439999999999,"body":"Like if you were to look at"},{"speaker":"Galen Low","startTime":1643.974,"endTime":1646.0439999999999,"body":"it from that business lens."},{"speaker":"Galen Low","startTime":1646.52,"endTime":1649.16,"body":"In a slightly more, I"},{"speaker":"Galen Low","startTime":1646.52,"endTime":1649.16,"body":"guess, data oriented way."},{"speaker":"Galen Low","startTime":1649.28,"endTime":1650.8999999999999,"body":"I was gonna say sterile,"},{"speaker":"Galen Low","startTime":1649.28,"endTime":1650.8999999999999,"body":"but that's just not"},{"speaker":"Galen Low","startTime":1650.8999999999999,"endTime":1651.59,"body":"quite what I mean."},{"speaker":"Galen Low","startTime":1651.83,"endTime":1654.53,"body":"But I mean is like, okay,"},{"speaker":"Galen Low","startTime":1651.83,"endTime":1654.53,"body":"why am I doing this?"},{"speaker":"Galen Low","startTime":1654.53,"endTime":1657.56,"body":"Why am I gonna invest"},{"speaker":"Galen Low","startTime":1654.53,"endTime":1657.56,"body":"in people having empathy"},{"speaker":"Galen Low","startTime":1657.56,"endTime":1660.1399999999999,"body":"and having an empathetic"},{"speaker":"Galen Low","startTime":1657.56,"endTime":1660.1399999999999,"body":"communication framework?"},{"speaker":"Galen Low","startTime":1660.53,"endTime":1662.99,"body":"Oh, because there will be"},{"speaker":"Galen Low","startTime":1660.53,"endTime":1662.99,"body":"fewer miscommunications."},{"speaker":"Galen Low","startTime":1663.02,"endTime":1663.62,"body":"That's great."},{"speaker":"Galen Low","startTime":1663.62,"endTime":1665.48,"body":"Because that happens"},{"speaker":"Galen Low","startTime":1663.62,"endTime":1665.48,"body":"all the time."},{"speaker":"Galen Low","startTime":1665.705,"endTime":1667.8799999999999,"body":"We've just accepted that"},{"speaker":"Galen Low","startTime":1665.705,"endTime":1667.8799999999999,"body":"communication is imperfect,"},{"speaker":"Galen Low","startTime":1667.8799999999999,"endTime":1670.73,"body":"so we just bake it in and"},{"speaker":"Galen Low","startTime":1667.8799999999999,"endTime":1670.73,"body":"now, okay, we can have higher"},{"speaker":"Galen Low","startTime":1670.73,"endTime":1673.73,"body":"fidelity in our communications"},{"speaker":"Galen Low","startTime":1670.73,"endTime":1673.73,"body":"and we can be more efficient."},{"speaker":"Galen Low","startTime":1674.185,"endTime":1676.045,"body":"Then there should be"},{"speaker":"Galen Low","startTime":1674.185,"endTime":1676.045,"body":"less communications."},{"speaker":"Galen Low","startTime":1676.045,"endTime":1678.355,"body":"And where my head goes is"},{"speaker":"Galen Low","startTime":1676.045,"endTime":1678.355,"body":"like, okay, that makes sense."},{"speaker":"Galen Low","startTime":1678.355,"endTime":1680.065,"body":"How do I measure"},{"speaker":"Galen Low","startTime":1678.355,"endTime":1680.065,"body":"that as a business?"},{"speaker":"Galen Low","startTime":1680.245,"endTime":1681.2649999999999,"body":"How do I go, you know what?"},{"speaker":"Galen Low","startTime":1681.445,"endTime":1684.805,"body":"All that time we spent figuring"},{"speaker":"Galen Low","startTime":1681.445,"endTime":1684.805,"body":"out what our protocols are,"},{"speaker":"Galen Low","startTime":1684.805,"endTime":1687.235,"body":"what our infrastructure is,"},{"speaker":"Galen Low","startTime":1684.805,"endTime":1687.235,"body":"and it's an ongoing thing."},{"speaker":"Galen Low","startTime":1687.235,"endTime":1689.5149999999999,"body":"It's not just a, you know,"},{"speaker":"Galen Low","startTime":1687.235,"endTime":1689.5149999999999,"body":"start and finish and we're good."},{"speaker":"Galen Low","startTime":1689.785,"endTime":1691.915,"body":"This is ongoing time"},{"speaker":"Galen Low","startTime":1689.785,"endTime":1691.915,"body":"where we're investing."},{"speaker":"Galen Low","startTime":1692.215,"endTime":1694.075,"body":"How do I know if"},{"speaker":"Galen Low","startTime":1692.215,"endTime":1694.075,"body":"it's paying off?"},{"speaker":"Andrea Goulet","startTime":1694.435,"endTime":1695.0049999999999,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":1695.545,"endTime":1698.395,"body":"Looking at two different"},{"speaker":"Andrea Goulet","startTime":1695.545,"endTime":1698.395,"body":"things, lagging indicators"},{"speaker":"Andrea Goulet","startTime":1698.395,"endTime":1699.415,"body":"and leading indicators."},{"speaker":"Andrea Goulet","startTime":1699.895,"endTime":1701.875,"body":"Leading indicators"},{"speaker":"Andrea Goulet","startTime":1699.895,"endTime":1701.875,"body":"are what we want."},{"speaker":"Andrea Goulet","startTime":1701.905,"endTime":1703.41,"body":"These are what the"},{"speaker":"Andrea Goulet","startTime":1701.905,"endTime":1703.41,"body":"levers that we can pull."},{"speaker":"Andrea Goulet","startTime":1704.1399999999999,"endTime":1706.33,"body":"So these are things like"},{"speaker":"Andrea Goulet","startTime":1704.1399999999999,"endTime":1706.33,"body":"psychological safety."},{"speaker":"Andrea Goulet","startTime":1706.78,"endTime":1708.76,"body":"You might think it's"},{"speaker":"Andrea Goulet","startTime":1706.78,"endTime":1708.76,"body":"woke, there's math."},{"speaker":"Andrea Goulet","startTime":1708.76,"endTime":1709.315,"body":"It backs it up."},{"speaker":"Andrea Goulet","startTime":1709.48,"endTime":1712.6299999999999,"body":"Like when people and I think"},{"speaker":"Andrea Goulet","startTime":1709.48,"endTime":1712.6299999999999,"body":"too, it's like, let's take the"},{"speaker":"Andrea Goulet","startTime":1712.6299999999999,"endTime":1714.37,"body":"virtue signaling out of it."},{"speaker":"Andrea Goulet","startTime":1714.425,"endTime":1718.699,"body":"What is it like Amy Edmondson"},{"speaker":"Andrea Goulet","startTime":1714.425,"endTime":1718.699,"body":"coined the term in 1999 and"},{"speaker":"Andrea Goulet","startTime":1718.699,"endTime":1723.05,"body":"it's that people in a group"},{"speaker":"Andrea Goulet","startTime":1718.699,"endTime":1723.05,"body":"feel comfortable in a social"},{"speaker":"Andrea Goulet","startTime":1723.05,"endTime":1727.1299999999999,"body":"setting speaking up without"},{"speaker":"Andrea Goulet","startTime":1723.05,"endTime":1727.1299999999999,"body":"the fear of being seen as"},{"speaker":"Andrea Goulet","startTime":1727.1589999999999,"endTime":1730.01,"body":"ignorant, irresponsible, shamed."},{"speaker":"Andrea Goulet","startTime":1730.4289999999999,"endTime":1731.719,"body":"So we need this."},{"speaker":"Andrea Goulet","startTime":1732.08,"endTime":1735.86,"body":"Especially to catch bugs or to"},{"speaker":"Andrea Goulet","startTime":1732.08,"endTime":1735.86,"body":"say, oh no, that's not that, but"},{"speaker":"Andrea Goulet","startTime":1735.86,"endTime":1738.62,"body":"what if we did this to be able"},{"speaker":"Andrea Goulet","startTime":1735.86,"endTime":1738.62,"body":"to build on each other's ideas?"},{"speaker":"Andrea Goulet","startTime":1738.98,"endTime":1739.82,"body":"So it's things like that."},{"speaker":"Andrea Goulet","startTime":1739.82,"endTime":1744.62,"body":"So there are leading indicators"},{"speaker":"Andrea Goulet","startTime":1739.82,"endTime":1744.62,"body":"that we can measure, like"},{"speaker":"Andrea Goulet","startTime":1744.62,"endTime":1745.6399999999999,"body":"do we have engagement?"},{"speaker":"Andrea Goulet","startTime":1746.03,"endTime":1748.8799999999999,"body":"So one is how"},{"speaker":"Andrea Goulet","startTime":1746.03,"endTime":1748.8799999999999,"body":"effective are meetings?"},{"speaker":"Andrea Goulet","startTime":1749.57,"endTime":1752.9289999999999,"body":"We did this where it was like,"},{"speaker":"Andrea Goulet","startTime":1749.57,"endTime":1752.9289999999999,"body":"so in the Agile manifesto,"},{"speaker":"Andrea Goulet","startTime":1752.9289999999999,"endTime":1755.99,"body":"the one principle that"},{"speaker":"Andrea Goulet","startTime":1752.9289999999999,"endTime":1755.99,"body":"I'm like, eh, not quite."},{"speaker":"Andrea Goulet","startTime":1756.35,"endTime":1758.6,"body":"Is, you know, it talks"},{"speaker":"Andrea Goulet","startTime":1756.35,"endTime":1758.6,"body":"about communication."},{"speaker":"Andrea Goulet","startTime":1758.6,"endTime":1760.22,"body":"It says that face-to-face"},{"speaker":"Andrea Goulet","startTime":1758.6,"endTime":1760.22,"body":"communication is"},{"speaker":"Andrea Goulet","startTime":1760.22,"endTime":1761.1499999999999,"body":"always the best."},{"speaker":"Andrea Goulet","startTime":1761.1499999999999,"endTime":1761.6589999999999,"body":"It's not."},{"speaker":"Andrea Goulet","startTime":1761.93,"endTime":1762.59,"body":"That's okay."},{"speaker":"Andrea Goulet","startTime":1762.62,"endTime":1763.9089999999999,"body":"They're not"},{"speaker":"Andrea Goulet","startTime":1762.62,"endTime":1763.9089999999999,"body":"communication experts."},{"speaker":"Andrea Goulet","startTime":1763.94,"endTime":1764.4189999999999,"body":"Get it."},{"speaker":"Andrea Goulet","startTime":1765.05,"endTime":1765.59,"body":"Standups."},{"speaker":"Andrea Goulet","startTime":1766.1299999999999,"endTime":1768.71,"body":"How many people have been in"},{"speaker":"Andrea Goulet","startTime":1766.1299999999999,"endTime":1768.71,"body":"like a standup or a sprint"},{"speaker":"Andrea Goulet","startTime":1768.71,"endTime":1770.72,"body":"planning meeting that's supposed"},{"speaker":"Andrea Goulet","startTime":1768.71,"endTime":1770.72,"body":"to last for 15 minutes and"},{"speaker":"Andrea Goulet","startTime":1770.72,"endTime":1772.6,"body":"it consistently is an hour?"},{"speaker":"Andrea Goulet","startTime":1773.12,"endTime":1776.27,"body":"That's because it's a"},{"speaker":"Andrea Goulet","startTime":1773.12,"endTime":1776.27,"body":"mismatch, a status update."},{"speaker":"Andrea Goulet","startTime":1776.6299999999999,"endTime":1778.34,"body":"So what we did were,"},{"speaker":"Andrea Goulet","startTime":1776.6299999999999,"endTime":1778.34,"body":"you know, was like,"},{"speaker":"Andrea Goulet","startTime":1778.37,"endTime":1779.33,"body":"oh, this is a mismatch."},{"speaker":"Andrea Goulet","startTime":1779.33,"endTime":1781.1589999999999,"body":"So we're gonna have a Slack"},{"speaker":"Andrea Goulet","startTime":1779.33,"endTime":1781.1589999999999,"body":"channel that says standups."},{"speaker":"Andrea Goulet","startTime":1781.7749999999999,"endTime":1785.2549999999999,"body":"And everybody's just gonna"},{"speaker":"Andrea Goulet","startTime":1781.7749999999999,"endTime":1785.2549999999999,"body":"post it asynchronously and say,"},{"speaker":"Andrea Goulet","startTime":1785.2549999999999,"endTime":1786.365,"body":"here's what I'm working on."},{"speaker":"Andrea Goulet","startTime":1786.814,"endTime":1790.564,"body":"Tag somebody if you're blocked,"},{"speaker":"Andrea Goulet","startTime":1786.814,"endTime":1790.564,"body":"read what people are doing."},{"speaker":"Andrea Goulet","startTime":1790.835,"endTime":1794.5539999999999,"body":"And then it takes everybody"},{"speaker":"Andrea Goulet","startTime":1790.835,"endTime":1794.5539999999999,"body":"five minutes instead of 15."},{"speaker":"Andrea Goulet","startTime":1794.855,"endTime":1798.365,"body":"But then it's like, okay, save"},{"speaker":"Andrea Goulet","startTime":1794.855,"endTime":1798.365,"body":"that for the prioritization"},{"speaker":"Andrea Goulet","startTime":1798.365,"endTime":1801.485,"body":"meeting, save that for the"},{"speaker":"Andrea Goulet","startTime":1798.365,"endTime":1801.485,"body":"retrospective, because that's"},{"speaker":"Andrea Goulet","startTime":1801.485,"endTime":1804.155,"body":"where we want to, again,"},{"speaker":"Andrea Goulet","startTime":1801.485,"endTime":1804.155,"body":"have that more three way"},{"speaker":"Andrea Goulet","startTime":1804.155,"endTime":1807.245,"body":"handshake type of dialogue,"},{"speaker":"Andrea Goulet","startTime":1804.155,"endTime":1807.245,"body":"especially in a retrospective."},{"speaker":"Andrea Goulet","startTime":1807.635,"endTime":1810.905,"body":"So are your meetings running"},{"speaker":"Andrea Goulet","startTime":1807.635,"endTime":1810.905,"body":"effectively as an example?"},{"speaker":"Andrea Goulet","startTime":1810.905,"endTime":1813.125,"body":"Like is there"},{"speaker":"Andrea Goulet","startTime":1810.905,"endTime":1813.125,"body":"spite on your team?"},{"speaker":"Andrea Goulet","startTime":1813.425,"endTime":1815.5249999999999,"body":"Are people like getting along?"},{"speaker":"Andrea Goulet","startTime":1815.885,"endTime":1816.725,"body":"I could go into spite."},{"speaker":"Galen Low","startTime":1817.595,"endTime":1818.435,"body":"That's fascinating."},{"speaker":"Galen Low","startTime":1818.435,"endTime":1819.095,"body":"I love that."},{"speaker":"Andrea Goulet","startTime":1819.365,"endTime":1820.805,"body":"It's"},{"speaker":"Andrea Goulet","startTime":1819.365,"endTime":1820.805,"body":"incredibly contagious and"},{"speaker":"Andrea Goulet","startTime":1820.805,"endTime":1823.895,"body":"one of the biggest factors"},{"speaker":"Andrea Goulet","startTime":1820.805,"endTime":1823.895,"body":"that will take down a team"},{"speaker":"Andrea Goulet","startTime":1823.895,"endTime":1825.695,"body":"dynamic incredibly quickly."},{"speaker":"Andrea Goulet","startTime":1825.695,"endTime":1826.685,"body":"Exponentially quickly."},{"speaker":"Galen Low","startTime":1826.835,"endTime":1827.675,"body":"I believe that."},{"speaker":"Andrea Goulet","startTime":1827.855,"endTime":1828.215,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":1828.6499999999999,"endTime":1832.82,"body":"So there are metrics that we can"},{"speaker":"Andrea Goulet","startTime":1828.6499999999999,"endTime":1832.82,"body":"do and levers that we can pull."},{"speaker":"Andrea Goulet","startTime":1832.82,"endTime":1835.939,"body":"You know, it's like how many"},{"speaker":"Andrea Goulet","startTime":1832.82,"endTime":1835.939,"body":"miscommunications, like you"},{"speaker":"Andrea Goulet","startTime":1835.939,"endTime":1837.5,"body":"can measure it quantitatively."},{"speaker":"Andrea Goulet","startTime":1837.5,"endTime":1839.315,"body":"This is like a survey"},{"speaker":"Andrea Goulet","startTime":1837.5,"endTime":1839.315,"body":"qualitatively kind of thing?"},{"speaker":"Andrea Goulet","startTime":1839.315,"endTime":1841.58,"body":"If you do that, people"},{"speaker":"Andrea Goulet","startTime":1839.315,"endTime":1841.58,"body":"tend to be a little"},{"speaker":"Andrea Goulet","startTime":1841.709,"endTime":1843.219,"body":"burnt out on surveys."},{"speaker":"Andrea Goulet","startTime":1843.6499999999999,"endTime":1847.01,"body":"So, you know, there are"},{"speaker":"Andrea Goulet","startTime":1843.6499999999999,"endTime":1847.01,"body":"other ways to do that."},{"speaker":"Andrea Goulet","startTime":1847.28,"endTime":1850.04,"body":"But then there's also the"},{"speaker":"Andrea Goulet","startTime":1847.28,"endTime":1850.04,"body":"lagging indicators, which"},{"speaker":"Andrea Goulet","startTime":1850.04,"endTime":1851.48,"body":"is what's our throughput?"},{"speaker":"Andrea Goulet","startTime":1851.84,"endTime":1853.85,"body":"How many new ideas"},{"speaker":"Andrea Goulet","startTime":1851.84,"endTime":1853.85,"body":"are we coming up with?"},{"speaker":"Andrea Goulet","startTime":1854.195,"endTime":1855.5149999999999,"body":"What's our retention rate?"},{"speaker":"Andrea Goulet","startTime":1855.5149999999999,"endTime":1856.355,"body":"Are people quitting?"},{"speaker":"Galen Low","startTime":1857.165,"endTime":1857.585,"body":"Interesting."},{"speaker":"Galen Low","startTime":1857.585,"endTime":1857.885,"body":"Yes."},{"speaker":"Galen Low","startTime":1857.885,"endTime":1858.245,"body":"Fair."},{"speaker":"Andrea Goulet","startTime":1858.305,"endTime":1860.305,"body":"So I think the"},{"speaker":"Andrea Goulet","startTime":1858.305,"endTime":1860.305,"body":"challenge is that pretty much"},{"speaker":"Andrea Goulet","startTime":1860.305,"endTime":1864.235,"body":"any metric when it comes to"},{"speaker":"Andrea Goulet","startTime":1860.305,"endTime":1864.235,"body":"organizational health, I think"},{"speaker":"Andrea Goulet","startTime":1864.355,"endTime":1867.3999999999999,"body":"could come back to empathy"},{"speaker":"Andrea Goulet","startTime":1864.355,"endTime":1867.3999999999999,"body":"in some way, shape, or form."},{"speaker":"Andrea Goulet","startTime":1868.09,"endTime":1871.72,"body":"So because it's so foundational,"},{"speaker":"Andrea Goulet","startTime":1868.09,"endTime":1871.72,"body":"if we spend time optimizing"},{"speaker":"Andrea Goulet","startTime":1871.72,"endTime":1875.71,"body":"that, I just feel like it's"},{"speaker":"Andrea Goulet","startTime":1871.72,"endTime":1875.71,"body":"a huge leverage point because"},{"speaker":"Andrea Goulet","startTime":1875.71,"endTime":1880.57,"body":"we get exponential benefits"},{"speaker":"Andrea Goulet","startTime":1875.71,"endTime":1880.57,"body":"from a lower investment."},{"speaker":"Andrea Goulet","startTime":1880.8999999999999,"endTime":1883.6,"body":"But if we want to get those"},{"speaker":"Andrea Goulet","startTime":1880.8999999999999,"endTime":1883.6,"body":"benefits, we have to be very"},{"speaker":"Andrea Goulet","startTime":1883.6,"endTime":1886.8999999999999,"body":"clear about what it is, and"},{"speaker":"Andrea Goulet","startTime":1883.6,"endTime":1886.8999999999999,"body":"instead of telling people,"},{"speaker":"Andrea Goulet","startTime":1886.93,"endTime":1890.3799999999999,"body":"oh, have more empathy, or"},{"speaker":"Andrea Goulet","startTime":1886.93,"endTime":1890.3799999999999,"body":"doing the virtue signaling"},{"speaker":"Andrea Goulet","startTime":1890.3799999999999,"endTime":1891.97,"body":"where it's like, I'm an"},{"speaker":"Andrea Goulet","startTime":1890.3799999999999,"endTime":1891.97,"body":"empath and you're not."},{"speaker":"Andrea Goulet","startTime":1892.0,"endTime":1893.56,"body":"No, that actually"},{"speaker":"Andrea Goulet","startTime":1892.0,"endTime":1893.56,"body":"makes things worse."},{"speaker":"Andrea Goulet","startTime":1893.8899999999999,"endTime":1894.31,"body":"Right."},{"speaker":"Andrea Goulet","startTime":1894.37,"endTime":1898.45,"body":"So getting really discreet and"},{"speaker":"Andrea Goulet","startTime":1894.37,"endTime":1898.45,"body":"really technical around empathy."},{"speaker":"Andrea Goulet","startTime":1898.8999999999999,"endTime":1901.27,"body":"Thinking about it as"},{"speaker":"Andrea Goulet","startTime":1898.8999999999999,"endTime":1901.27,"body":"infrastructure, thinking about"},{"speaker":"Andrea Goulet","startTime":1901.27,"endTime":1903.16,"body":"it as a communication system."},{"speaker":"Andrea Goulet","startTime":1903.52,"endTime":1907.12,"body":"This is just where the math"},{"speaker":"Andrea Goulet","startTime":1903.52,"endTime":1907.12,"body":"and where the science points."},{"speaker":"Andrea Goulet","startTime":1907.48,"endTime":1912.94,"body":"So to me, I am like, is just a"},{"speaker":"Andrea Goulet","startTime":1907.48,"endTime":1912.94,"body":"fun, interesting rabbit warren"},{"speaker":"Andrea Goulet","startTime":1912.94,"endTime":1915.3999999999999,"body":"that I wanna keep exploring"},{"speaker":"Andrea Goulet","startTime":1912.94,"endTime":1915.3999999999999,"body":"for the rest of my career."},{"speaker":"Andrea Goulet","startTime":1915.8799999999999,"endTime":1918.91,"body":"And yeah, I mean, when we"},{"speaker":"Andrea Goulet","startTime":1915.8799999999999,"endTime":1918.91,"body":"do this, then we can do"},{"speaker":"Andrea Goulet","startTime":1918.91,"endTime":1920.3799999999999,"body":"what humans do best we can."},{"speaker":"Andrea Goulet","startTime":1920.98,"endTime":1923.32,"body":"Solve problems together, we"},{"speaker":"Andrea Goulet","startTime":1920.98,"endTime":1923.32,"body":"can communicate effectively."},{"speaker":"Andrea Goulet","startTime":1923.41,"endTime":1925.45,"body":"We can create a sense of"},{"speaker":"Andrea Goulet","startTime":1923.41,"endTime":1925.45,"body":"belonging and community."},{"speaker":"Andrea Goulet","startTime":1926.035,"endTime":1928.135,"body":"Which are things that"},{"speaker":"Andrea Goulet","startTime":1926.035,"endTime":1928.135,"body":"we need to survive."},{"speaker":"Galen Low","startTime":1928.495,"endTime":1930.625,"body":"I wonder if I"},{"speaker":"Galen Low","startTime":1928.495,"endTime":1930.625,"body":"can kind of bring you back"},{"speaker":"Galen Low","startTime":1930.625,"endTime":1933.715,"body":"because there is something you"},{"speaker":"Galen Low","startTime":1930.625,"endTime":1933.715,"body":"said, well, there's several"},{"speaker":"Galen Low","startTime":1933.715,"endTime":1935.815,"body":"things you said that I know"},{"speaker":"Galen Low","startTime":1933.715,"endTime":1935.815,"body":"my listeners can relate to."},{"speaker":"Galen Low","startTime":1936.205,"endTime":1939.205,"body":"Standups and meetings that just"},{"speaker":"Galen Low","startTime":1936.205,"endTime":1939.205,"body":"aren't efficient or effective."},{"speaker":"Galen Low","startTime":1939.205,"endTime":1943.675,"body":"Miscommunications, spite on the"},{"speaker":"Galen Low","startTime":1939.205,"endTime":1943.675,"body":"team morale, you know, a lack"},{"speaker":"Galen Low","startTime":1943.675,"endTime":1947.875,"body":"of safety in the sense of being"},{"speaker":"Galen Low","startTime":1943.675,"endTime":1947.875,"body":"able to sort of voice concerns."},{"speaker":"Galen Low","startTime":1948.21,"endTime":1951.1499999999999,"body":"If I was going to like take"},{"speaker":"Galen Low","startTime":1948.21,"endTime":1951.1499999999999,"body":"this practically, and someone"},{"speaker":"Galen Low","startTime":1951.1499999999999,"endTime":1953.34,"body":"listening has a team where"},{"speaker":"Galen Low","startTime":1951.1499999999999,"endTime":1953.34,"body":"they're like, yes, there's"},{"speaker":"Galen Low","startTime":1953.34,"endTime":1954.42,"body":"a lot of spite on my team."},{"speaker":"Galen Low","startTime":1954.6299999999999,"endTime":1955.62,"body":"Andrea, what do I do?"},{"speaker":"Galen Low","startTime":1955.8899999999999,"endTime":1956.37,"body":"What do they do?"},{"speaker":"Galen Low","startTime":1957.3899999999999,"endTime":1958.59,"body":"What are some"},{"speaker":"Galen Low","startTime":1957.3899999999999,"endTime":1958.59,"body":"things they can do?"},{"speaker":"Andrea Goulet","startTime":1958.95,"endTime":1960.45,"body":"Run"},{"speaker":"Andrea Goulet","startTime":1958.95,"endTime":1960.45,"body":"small experiments."},{"speaker":"Andrea Goulet","startTime":1961.11,"endTime":1964.47,"body":"So the reason that we ended"},{"speaker":"Andrea Goulet","startTime":1961.11,"endTime":1964.47,"body":"up doing the status meetings,"},{"speaker":"Andrea Goulet","startTime":1964.47,"endTime":1967.2,"body":"right, and if you listen to all"},{"speaker":"Andrea Goulet","startTime":1964.47,"endTime":1967.2,"body":"of the stories of breakthrough"},{"speaker":"Andrea Goulet","startTime":1967.23,"endTime":1969.87,"body":"innovations and how we used"},{"speaker":"Andrea Goulet","startTime":1967.23,"endTime":1969.87,"body":"empathy, the reason that we did"},{"speaker":"Andrea Goulet","startTime":1969.87,"endTime":1974.03,"body":"that was because we paused and"},{"speaker":"Andrea Goulet","startTime":1969.87,"endTime":1974.03,"body":"said, this thing isn't working."},{"speaker":"Andrea Goulet","startTime":1974.28,"endTime":1977.34,"body":"So we observed something,"},{"speaker":"Andrea Goulet","startTime":1974.28,"endTime":1977.34,"body":"what's going on here?"},{"speaker":"Andrea Goulet","startTime":1977.8799999999999,"endTime":1981.06,"body":"And then it was like, what"},{"speaker":"Andrea Goulet","startTime":1977.8799999999999,"endTime":1981.06,"body":"if we blah, blah, blah?"},{"speaker":"Andrea Goulet","startTime":1981.54,"endTime":1983.46,"body":"So then it's like, well,"},{"speaker":"Andrea Goulet","startTime":1981.54,"endTime":1983.46,"body":"okay, well let's test"},{"speaker":"Andrea Goulet","startTime":1983.46,"endTime":1984.6299999999999,"body":"that for a couple weeks."},{"speaker":"Andrea Goulet","startTime":1985.08,"endTime":1986.55,"body":"And there were plenty of"},{"speaker":"Andrea Goulet","startTime":1985.08,"endTime":1986.55,"body":"things where it was like,"},{"speaker":"Andrea Goulet","startTime":1986.55,"endTime":1988.35,"body":"whoa, that doesn't work at all."},{"speaker":"Andrea Goulet","startTime":1988.56,"endTime":1988.86,"body":"Right?"},{"speaker":"Andrea Goulet","startTime":1988.86,"endTime":1991.32,"body":"So when you run a test,"},{"speaker":"Andrea Goulet","startTime":1988.86,"endTime":1991.32,"body":"it's like, keep it"},{"speaker":"Andrea Goulet","startTime":1991.32,"endTime":1992.6399999999999,"body":"modified or discard it."},{"speaker":"Andrea Goulet","startTime":1993.03,"endTime":1994.035,"body":"So the standups one."},{"speaker":"Andrea Goulet","startTime":1994.725,"endTime":1996.735,"body":"It was like, okay, y'all,"},{"speaker":"Andrea Goulet","startTime":1994.725,"endTime":1996.735,"body":"this is like annoying."},{"speaker":"Andrea Goulet","startTime":1996.735,"endTime":1999.405,"body":"Does anybody like having"},{"speaker":"Andrea Goulet","startTime":1996.735,"endTime":1999.405,"body":"a 15 minute meeting?"},{"speaker":"Andrea Goulet","startTime":1999.405,"endTime":2001.175,"body":"And then it constantly runs"},{"speaker":"Andrea Goulet","startTime":1999.405,"endTime":2001.175,"body":"over an hour and we all feel"},{"speaker":"Andrea Goulet","startTime":2001.175,"endTime":2002.045,"body":"like it's a waste of time."},{"speaker":"Andrea Goulet","startTime":2002.405,"endTime":2003.845,"body":"Raise your hand if"},{"speaker":"Andrea Goulet","startTime":2002.405,"endTime":2003.845,"body":"that brings you joy."},{"speaker":"Andrea Goulet","startTime":2004.085,"endTime":2004.355,"body":"Right?"},{"speaker":"Andrea Goulet","startTime":2004.355,"endTime":2004.745,"body":"Crickets."},{"speaker":"Andrea Goulet","startTime":2005.135,"endTime":2007.055,"body":"So it's like, okay,"},{"speaker":"Andrea Goulet","startTime":2005.135,"endTime":2007.055,"body":"we're all unhappy."},{"speaker":"Andrea Goulet","startTime":2007.445,"endTime":2011.0149999999999,"body":"How do we make ourselves happy"},{"speaker":"Andrea Goulet","startTime":2007.445,"endTime":2011.0149999999999,"body":"so it's not going out and"},{"speaker":"Andrea Goulet","startTime":2011.0149999999999,"endTime":2015.185,"body":"looking for this perfect thing"},{"speaker":"Andrea Goulet","startTime":2011.0149999999999,"endTime":2015.185,"body":"that somebody else has created?"},{"speaker":"Andrea Goulet","startTime":2015.305,"endTime":2019.5049999999999,"body":"Because nobody can create the"},{"speaker":"Andrea Goulet","startTime":2015.305,"endTime":2019.5049999999999,"body":"perfect thing for your context."},{"speaker":"Andrea Goulet","startTime":2019.865,"endTime":2023.645,"body":"In your present moment"},{"speaker":"Andrea Goulet","startTime":2019.865,"endTime":2023.645,"body":"with your complexities"},{"speaker":"Andrea Goulet","startTime":2023.645,"endTime":2024.875,"body":"and your team dynamics."},{"speaker":"Andrea Goulet","startTime":2025.28,"endTime":2026.84,"body":"And this is what"},{"speaker":"Andrea Goulet","startTime":2025.28,"endTime":2026.84,"body":"empathy allows us to do."},{"speaker":"Andrea Goulet","startTime":2026.84,"endTime":2030.74,"body":"It allows us to collect data"},{"speaker":"Andrea Goulet","startTime":2026.84,"endTime":2030.74,"body":"on different perspectives"},{"speaker":"Andrea Goulet","startTime":2031.19,"endTime":2033.26,"body":"and then innovate and say,"},{"speaker":"Andrea Goulet","startTime":2031.19,"endTime":2033.26,"body":"well, what if we did this?"},{"speaker":"Andrea Goulet","startTime":2033.35,"endTime":2035.36,"body":"So the standups on it was"},{"speaker":"Andrea Goulet","startTime":2033.35,"endTime":2035.36,"body":"like, well, what if we just"},{"speaker":"Andrea Goulet","startTime":2035.36,"endTime":2036.53,"body":"posted it in a slack meeting?"},{"speaker":"Andrea Goulet","startTime":2036.8899999999999,"endTime":2037.82,"body":"I was like, that sounds good."},{"speaker":"Andrea Goulet","startTime":2037.82,"endTime":2038.57,"body":"I could do that."},{"speaker":"Andrea Goulet","startTime":2038.84,"endTime":2041.1499999999999,"body":"We ran it and then we kept"},{"speaker":"Andrea Goulet","startTime":2038.84,"endTime":2041.1499999999999,"body":"it for over a decade 'cause"},{"speaker":"Andrea Goulet","startTime":2041.1499999999999,"endTime":2042.29,"body":"it was like, this is great."},{"speaker":"Andrea Goulet","startTime":2043.07,"endTime":2044.99,"body":"Then we experimented and was"},{"speaker":"Andrea Goulet","startTime":2043.07,"endTime":2044.99,"body":"like, well, what if we do"},{"speaker":"Andrea Goulet","startTime":2044.99,"endTime":2046.57,"body":"this with the retrospectives?"},{"speaker":"Andrea Goulet","startTime":2046.57,"endTime":2048.38,"body":"And it was like, ooh, no."},{"speaker":"Andrea Goulet","startTime":2048.38,"endTime":2052.2200000000003,"body":"We're actually losing a lot"},{"speaker":"Andrea Goulet","startTime":2048.38,"endTime":2052.2200000000003,"body":"of important information."},{"speaker":"Andrea Goulet","startTime":2052.52,"endTime":2055.985,"body":"Let's actually instead,"},{"speaker":"Andrea Goulet","startTime":2052.52,"endTime":2055.985,"body":"like, let's take the time"},{"speaker":"Andrea Goulet","startTime":2055.985,"endTime":2058.415,"body":"that we were spending in"},{"speaker":"Andrea Goulet","startTime":2055.985,"endTime":2058.415,"body":"the standup and let's add"},{"speaker":"Andrea Goulet","startTime":2058.415,"endTime":2059.645,"body":"that to the retrospective."},{"speaker":"Andrea Goulet","startTime":2059.8250000000003,"endTime":2061.895,"body":"So both meetings"},{"speaker":"Andrea Goulet","startTime":2059.8250000000003,"endTime":2061.895,"body":"were like 30 minutes."},{"speaker":"Andrea Goulet","startTime":2062.255,"endTime":2064.715,"body":"So we deleted the,"},{"speaker":"Andrea Goulet","startTime":2062.255,"endTime":2064.715,"body":"essentially the standup"},{"speaker":"Andrea Goulet","startTime":2064.715,"endTime":2067.0550000000003,"body":"meeting and then we extended"},{"speaker":"Andrea Goulet","startTime":2064.715,"endTime":2067.0550000000003,"body":"the retrospective meeting."},{"speaker":"Andrea Goulet","startTime":2067.385,"endTime":2069.905,"body":"Now computationally like"},{"speaker":"Andrea Goulet","startTime":2067.385,"endTime":2069.905,"body":"we can understand why."},{"speaker":"Galen Low","startTime":2069.905,"endTime":2069.995,"body":"Right."},{"speaker":"Galen Low","startTime":2070.145,"endTime":2071.8250000000003,"body":"It's like we needed a"},{"speaker":"Galen Low","startTime":2070.145,"endTime":2071.8250000000003,"body":"different protocol for this."},{"speaker":"Galen Low","startTime":2071.8250000000003,"endTime":2074.195,"body":"Standup is a different"},{"speaker":"Galen Low","startTime":2071.8250000000003,"endTime":2074.195,"body":"protocol than retrospectives."},{"speaker":"Galen Low","startTime":2074.405,"endTime":2077.4950000000003,"body":"We ran some experiments and"},{"speaker":"Galen Low","startTime":2074.405,"endTime":2077.4950000000003,"body":"yes, this is more effective."},{"speaker":"Andrea Goulet","startTime":2077.585,"endTime":2079.2050000000004,"body":"But that"},{"speaker":"Andrea Goulet","startTime":2077.585,"endTime":2079.2050000000004,"body":"was not because I went out"},{"speaker":"Andrea Goulet","startTime":2079.2050000000004,"endTime":2081.425,"body":"and read like, this is the"},{"speaker":"Andrea Goulet","startTime":2079.2050000000004,"endTime":2081.425,"body":"perfect thing you should do."},{"speaker":"Andrea Goulet","startTime":2081.425,"endTime":2083.315,"body":"In fact, all of the things"},{"speaker":"Andrea Goulet","startTime":2081.425,"endTime":2083.315,"body":"that said you should do"},{"speaker":"Andrea Goulet","startTime":2083.315,"endTime":2084.1000000000004,"body":"this, said, I shouldn't."},{"speaker":"Andrea Goulet","startTime":2084.1000000000004,"endTime":2085.3300000000004,"body":"And I was like, I"},{"speaker":"Andrea Goulet","startTime":2084.1000000000004,"endTime":2085.3300000000004,"body":"think you're wrong."},{"speaker":"Galen Low","startTime":2086.92,"endTime":2087.52,"body":"Hold my tea."},{"speaker":"Andrea Goulet","startTime":2087.76,"endTime":2089.8300000000004,"body":"Yeah,"},{"speaker":"Andrea Goulet","startTime":2087.76,"endTime":2089.8300000000004,"body":"and has some, I think"},{"speaker":"Andrea Goulet","startTime":2089.8300000000004,"endTime":2091.84,"body":"this is where people."},{"speaker":"Andrea Goulet","startTime":2092.23,"endTime":2092.4100000000003,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":2092.4100000000003,"endTime":2096.3100000000004,"body":"Another thing to look for is"},{"speaker":"Andrea Goulet","startTime":2092.4100000000003,"endTime":2096.3100000000004,"body":"how much slack and redundancy"},{"speaker":"Andrea Goulet","startTime":2096.3100000000004,"endTime":2097.48,"body":"do you have in your system?"},{"speaker":"Andrea Goulet","startTime":2097.96,"endTime":2103.09,"body":"Is your calendar so full that"},{"speaker":"Andrea Goulet","startTime":2097.96,"endTime":2103.09,"body":"you have no time to just have"},{"speaker":"Andrea Goulet","startTime":2103.09,"endTime":2107.4700000000003,"body":"these kind of more spontaneous"},{"speaker":"Andrea Goulet","startTime":2103.09,"endTime":2107.4700000000003,"body":"and asynchronous sessions"},{"speaker":"Andrea Goulet","startTime":2107.4700000000003,"endTime":2109.48,"body":"to dive into a problem?"},{"speaker":"Andrea Goulet","startTime":2109.9300000000003,"endTime":2112.4500000000003,"body":"And there's some more here"},{"speaker":"Andrea Goulet","startTime":2109.9300000000003,"endTime":2112.4500000000003,"body":"if people wanna nerd out."},{"speaker":"Andrea Goulet","startTime":2112.6600000000003,"endTime":2115.1800000000003,"body":"Eleanor Ostrom,"},{"speaker":"Andrea Goulet","startTime":2112.6600000000003,"endTime":2115.1800000000003,"body":"she's a economist."},{"speaker":"Andrea Goulet","startTime":2115.1800000000003,"endTime":2116.965,"body":"She did work on the"},{"speaker":"Andrea Goulet","startTime":2115.1800000000003,"endTime":2116.965,"body":"tragedy of the commons."},{"speaker":"Andrea Goulet","startTime":2117.715,"endTime":2121.7650000000003,"body":"And so how do people best"},{"speaker":"Andrea Goulet","startTime":2117.715,"endTime":2121.7650000000003,"body":"manage a fixed resource?"},{"speaker":"Galen Low","startTime":2122.005,"endTime":2122.275,"body":"Interesting."},{"speaker":"Galen Low","startTime":2122.275,"endTime":2122.3050000000003,"body":"Okay."},{"speaker":"Andrea Goulet","startTime":2122.3050000000003,"endTime":2123.385,"body":"So they"},{"speaker":"Andrea Goulet","startTime":2122.3050000000003,"endTime":2123.385,"body":"don't all deplete it."},{"speaker":"Andrea Goulet","startTime":2123.385,"endTime":2125.0950000000003,"body":"So it's things like, okay,"},{"speaker":"Andrea Goulet","startTime":2123.385,"endTime":2125.0950000000003,"body":"you've got a bunch of"},{"speaker":"Andrea Goulet","startTime":2125.0950000000003,"endTime":2126.985,"body":"fishermen, there's a limited"},{"speaker":"Andrea Goulet","startTime":2125.0950000000003,"endTime":2126.985,"body":"amount of fish stock."},{"speaker":"Galen Low","startTime":2127.135,"endTime":2127.4350000000004,"body":"Right."},{"speaker":"Andrea Goulet","startTime":2127.645,"endTime":2129.9550000000004,"body":"Self-interest"},{"speaker":"Andrea Goulet","startTime":2127.645,"endTime":2129.9550000000004,"body":"will kick in and then"},{"speaker":"Andrea Goulet","startTime":2129.9550000000004,"endTime":2132.925,"body":"everybody loses because the,"},{"speaker":"Andrea Goulet","startTime":2129.9550000000004,"endTime":2132.925,"body":"all the fish are gone, right?"},{"speaker":"Andrea Goulet","startTime":2132.925,"endTime":2135.175,"body":"So how do we coordinate"},{"speaker":"Andrea Goulet","startTime":2132.925,"endTime":2135.175,"body":"our activities when"},{"speaker":"Andrea Goulet","startTime":2135.175,"endTime":2137.5150000000003,"body":"everything's really high and"},{"speaker":"Andrea Goulet","startTime":2135.175,"endTime":2137.5150000000003,"body":"we all have to sacrifice?"},{"speaker":"Andrea Goulet","startTime":2137.5150000000003,"endTime":2138.5950000000003,"body":"So she, that's her thing."},{"speaker":"Andrea Goulet","startTime":2138.9550000000004,"endTime":2140.755,"body":"So she came up with a"},{"speaker":"Andrea Goulet","startTime":2138.9550000000004,"endTime":2140.755,"body":"bunch of different stuff."},{"speaker":"Andrea Goulet","startTime":2140.755,"endTime":2143.005,"body":"One of the most"},{"speaker":"Andrea Goulet","startTime":2140.755,"endTime":2143.005,"body":"important things was the"},{"speaker":"Andrea Goulet","startTime":2143.005,"endTime":2144.505,"body":"opportunity for chitchat."},{"speaker":"Galen Low","startTime":2144.715,"endTime":2145.195,"body":"Okay."},{"speaker":"Galen Low","startTime":2145.6150000000002,"endTime":2146.0950000000003,"body":"Interesting."},{"speaker":"Andrea Goulet","startTime":2146.0950000000003,"endTime":2146.1850000000004,"body":"Yep."},{"speaker":"Andrea Goulet","startTime":2146.695,"endTime":2150.385,"body":"What this is hyperlocal"},{"speaker":"Andrea Goulet","startTime":2146.695,"endTime":2150.385,"body":"knowledge transfer"},{"speaker":"Andrea Goulet","startTime":2150.565,"endTime":2151.465,"body":"and coordinating."},{"speaker":"Galen Low","startTime":2151.735,"endTime":2151.795,"body":"Ah."},{"speaker":"Andrea Goulet","startTime":2152.125,"endTime":2153.4750000000004,"body":"So if I say"},{"speaker":"Andrea Goulet","startTime":2152.125,"endTime":2153.4750000000004,"body":"that, then you're like, oh"},{"speaker":"Andrea Goulet","startTime":2153.4750000000004,"endTime":2154.375,"body":"yeah, that's really important."},{"speaker":"Andrea Goulet","startTime":2154.375,"endTime":2156.145,"body":"But if I say you need to"},{"speaker":"Andrea Goulet","startTime":2154.375,"endTime":2156.145,"body":"have time to let people"},{"speaker":"Andrea Goulet","startTime":2156.145,"endTime":2156.895,"body":"chit chat, it's like."},{"speaker":"Andrea Goulet","startTime":2157.275,"endTime":2157.7250000000004,"body":"No."},{"speaker":"Andrea Goulet","startTime":2157.8450000000003,"endTime":2159.465,"body":"We need to get things done."},{"speaker":"Andrea Goulet","startTime":2159.585,"endTime":2161.085,"body":"We need to be productive here."},{"speaker":"Galen Low","startTime":2161.355,"endTime":2162.7650000000003,"body":"Yes, but"},{"speaker":"Galen Low","startTime":2161.355,"endTime":2162.7650000000003,"body":"chitchat is productive."},{"speaker":"Galen Low","startTime":2162.7650000000003,"endTime":2163.9950000000003,"body":"It is coordinating."},{"speaker":"Andrea Goulet","startTime":2164.1150000000002,"endTime":2164.385,"body":"Right."},{"speaker":"Andrea Goulet","startTime":2164.385,"endTime":2165.645,"body":"It's not forced fun."},{"speaker":"Andrea Goulet","startTime":2165.795,"endTime":2168.525,"body":"It's not like you need to come"},{"speaker":"Andrea Goulet","startTime":2165.795,"endTime":2168.525,"body":"to this team bowling thing."},{"speaker":"Andrea Goulet","startTime":2168.525,"endTime":2168.98,"body":"It's act throw."},{"speaker":"Andrea Goulet","startTime":2168.98,"endTime":2169.2200000000003,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":2169.34,"endTime":2171.3450000000003,"body":"And you don't eat the"},{"speaker":"Andrea Goulet","startTime":2169.34,"endTime":2171.3450000000003,"body":"chicken fingers and have"},{"speaker":"Andrea Goulet","startTime":2171.3450000000003,"endTime":2172.635,"body":"fun then you are not."},{"speaker":"Andrea Goulet","startTime":2172.9150000000004,"endTime":2176.215,"body":"It's not that, and you can"},{"speaker":"Andrea Goulet","startTime":2172.9150000000004,"endTime":2176.215,"body":"do things as easy as like"},{"speaker":"Andrea Goulet","startTime":2176.215,"endTime":2178.8250000000003,"body":"one of the policies that we"},{"speaker":"Andrea Goulet","startTime":2176.215,"endTime":2178.8250000000003,"body":"ended up experimenting with,"},{"speaker":"Andrea Goulet","startTime":2178.8250000000003,"endTime":2181.885,"body":"it worked really well, was we"},{"speaker":"Andrea Goulet","startTime":2178.8250000000003,"endTime":2181.885,"body":"gave a five minute grace period"},{"speaker":"Andrea Goulet","startTime":2181.885,"endTime":2183.355,"body":"to every internal meeting."},{"speaker":"Galen Low","startTime":2183.585,"endTime":2183.8250000000003,"body":"Yes."},{"speaker":"Galen Low","startTime":2183.885,"endTime":2184.485,"body":"Okay, I see."},{"speaker":"Galen Low","startTime":2184.485,"endTime":2186.255,"body":"For chitchat or just"},{"speaker":"Galen Low","startTime":2184.485,"endTime":2186.255,"body":"We left it open?"},{"speaker":"Andrea Goulet","startTime":2186.525,"endTime":2187.275,"body":"Left it open."},{"speaker":"Andrea Goulet","startTime":2187.3650000000002,"endTime":2190.215,"body":"If you need a bio break because"},{"speaker":"Andrea Goulet","startTime":2187.3650000000002,"endTime":2190.215,"body":"your last meeting ran over,"},{"speaker":"Andrea Goulet","startTime":2190.5150000000003,"endTime":2193.545,"body":"get yourself a acoustic like"},{"speaker":"Andrea Goulet","startTime":2190.5150000000003,"endTime":2193.545,"body":"use the loo, do what you need"},{"speaker":"Andrea Goulet","startTime":2193.545,"endTime":2195.6150000000002,"body":"to do because it's important."},{"speaker":"Andrea Goulet","startTime":2195.945,"endTime":2197.235,"body":"You should be taking"},{"speaker":"Andrea Goulet","startTime":2195.945,"endTime":2197.235,"body":"care of your body."},{"speaker":"Andrea Goulet","startTime":2197.235,"endTime":2200.145,"body":"We need healthy people to"},{"speaker":"Andrea Goulet","startTime":2197.235,"endTime":2200.145,"body":"create healthy systems."},{"speaker":"Andrea Goulet","startTime":2200.4700000000003,"endTime":2202.69,"body":"Most people showed up"},{"speaker":"Andrea Goulet","startTime":2200.4700000000003,"endTime":2202.69,"body":"and it was like, and the"},{"speaker":"Andrea Goulet","startTime":2202.69,"endTime":2203.8,"body":"purpose was chitchat."},{"speaker":"Andrea Goulet","startTime":2204.1000000000004,"endTime":2204.4300000000003,"body":"Okay."},{"speaker":"Andrea Goulet","startTime":2204.67,"endTime":2205.96,"body":"And so a lot of"},{"speaker":"Andrea Goulet","startTime":2204.67,"endTime":2205.96,"body":"people showed up."},{"speaker":"Andrea Goulet","startTime":2205.96,"endTime":2208.51,"body":"It's like it's unstructured,"},{"speaker":"Andrea Goulet","startTime":2205.96,"endTime":2208.51,"body":"just, and that was where"},{"speaker":"Andrea Goulet","startTime":2208.51,"endTime":2209.71,"body":"a lot of exchange happens."},{"speaker":"Andrea Goulet","startTime":2209.71,"endTime":2210.5800000000004,"body":"Like, Hey, what"},{"speaker":"Andrea Goulet","startTime":2209.71,"endTime":2210.5800000000004,"body":"are you working on?"},{"speaker":"Andrea Goulet","startTime":2210.5800000000004,"endTime":2211.36,"body":"It's like, oh, I'm"},{"speaker":"Andrea Goulet","startTime":2210.5800000000004,"endTime":2211.36,"body":"doing this thing."},{"speaker":"Andrea Goulet","startTime":2211.3900000000003,"endTime":2214.09,"body":"Oh, I actually did some research"},{"speaker":"Andrea Goulet","startTime":2211.3900000000003,"endTime":2214.09,"body":"on that for my other client."},{"speaker":"Andrea Goulet","startTime":2214.09,"endTime":2215.5600000000004,"body":"I can share what I learned."},{"speaker":"Andrea Goulet","startTime":2215.92,"endTime":2217.48,"body":"That's a hyperlocal thing."},{"speaker":"Andrea Goulet","startTime":2217.51,"endTime":2219.5800000000004,"body":"'cause it's a highly"},{"speaker":"Andrea Goulet","startTime":2217.51,"endTime":2219.5800000000004,"body":"specific problem."},{"speaker":"Andrea Goulet","startTime":2219.8500000000004,"endTime":2221.6800000000003,"body":"Those two people probably"},{"speaker":"Andrea Goulet","startTime":2219.8500000000004,"endTime":2221.6800000000003,"body":"wouldn't have had the"},{"speaker":"Andrea Goulet","startTime":2221.6800000000003,"endTime":2225.4300000000003,"body":"opportunity if we had only stuck"},{"speaker":"Andrea Goulet","startTime":2221.6800000000003,"endTime":2225.4300000000003,"body":"to the agenda the entire time."},{"speaker":"Andrea Goulet","startTime":2225.4300000000003,"endTime":2226.8100000000004,"body":"And I'm not saying don't."},{"speaker":"Andrea Goulet","startTime":2227.3250000000003,"endTime":2230.8650000000002,"body":"Build these opportunities for"},{"speaker":"Andrea Goulet","startTime":2227.3250000000003,"endTime":2230.8650000000002,"body":"effective slack in your system"},{"speaker":"Andrea Goulet","startTime":2231.405,"endTime":2234.5550000000003,"body":"and let the team experiment."},{"speaker":"Andrea Goulet","startTime":2235.155,"endTime":2237.795,"body":"You need a little bit"},{"speaker":"Andrea Goulet","startTime":2235.155,"endTime":2237.795,"body":"of sense of autonomy."},{"speaker":"Andrea Goulet","startTime":2238.065,"endTime":2239.355,"body":"That's really healthy"},{"speaker":"Andrea Goulet","startTime":2238.065,"endTime":2239.355,"body":"for a team too."},{"speaker":"Andrea Goulet","startTime":2239.355,"endTime":2240.73,"body":"That doesn't mean letting"},{"speaker":"Andrea Goulet","startTime":2239.355,"endTime":2240.73,"body":"go of accountability."},{"speaker":"Andrea Goulet","startTime":2241.4550000000004,"endTime":2244.965,"body":"But create the culture of"},{"speaker":"Andrea Goulet","startTime":2241.4550000000004,"endTime":2244.965,"body":"having these experiments."},{"speaker":"Andrea Goulet","startTime":2244.965,"endTime":2248.9550000000004,"body":"So that's what I dive into a"},{"speaker":"Andrea Goulet","startTime":2244.965,"endTime":2248.9550000000004,"body":"lot in the remote teams course."},{"speaker":"Galen Low","startTime":2249.1650000000004,"endTime":2249.675,"body":"I love that."},{"speaker":"Galen Low","startTime":2249.9750000000004,"endTime":2252.045,"body":"You know what I like about"},{"speaker":"Galen Low","startTime":2249.9750000000004,"endTime":2252.045,"body":"it is it sometimes just"},{"speaker":"Galen Low","startTime":2252.045,"endTime":2255.6150000000002,"body":"all comes back to something"},{"speaker":"Galen Low","startTime":2252.045,"endTime":2255.6150000000002,"body":"a lot more innate in our"},{"speaker":"Galen Low","startTime":2255.6150000000002,"endTime":2257.8050000000003,"body":"humanity than business stuff."},{"speaker":"Galen Low","startTime":2258.2900000000004,"endTime":2259.55,"body":"We're like, oh, chitchat."},{"speaker":"Galen Low","startTime":2259.55,"endTime":2260.69,"body":"That sounds unproductive."},{"speaker":"Galen Low","startTime":2260.69,"endTime":2261.1400000000003,"body":"Guess what?"},{"speaker":"Galen Low","startTime":2261.38,"endTime":2265.48,"body":"We built our entire species"},{"speaker":"Galen Low","startTime":2261.38,"endTime":2265.48,"body":"on chitchat look like hyper"},{"speaker":"Galen Low","startTime":2265.48,"endTime":2268.75,"body":"localized coordination,"},{"speaker":"Galen Low","startTime":2265.48,"endTime":2268.75,"body":"cross training, information"},{"speaker":"Galen Low","startTime":2268.75,"endTime":2271.4500000000003,"body":"sharing, not because it"},{"speaker":"Galen Low","startTime":2268.75,"endTime":2271.4500000000003,"body":"said so on the agenda."},{"speaker":"Galen Low","startTime":2271.7900000000004,"endTime":2272.6600000000003,"body":"That's how we innovated."},{"speaker":"Galen Low","startTime":2272.6600000000003,"endTime":2274.1600000000003,"body":"We're like, oh, you're"},{"speaker":"Galen Low","startTime":2272.6600000000003,"endTime":2274.1600000000003,"body":"working on that thing?"},{"speaker":"Galen Low","startTime":2274.1600000000003,"endTime":2276.0800000000004,"body":"That reminds me of this"},{"speaker":"Galen Low","startTime":2274.1600000000003,"endTime":2276.0800000000004,"body":"other thing that has"},{"speaker":"Galen Low","startTime":2276.0800000000004,"endTime":2276.9500000000003,"body":"nothing to do with that."},{"speaker":"Galen Low","startTime":2277.2200000000003,"endTime":2279.53,"body":"Let's chitchat about that,"},{"speaker":"Galen Low","startTime":2277.2200000000003,"endTime":2279.53,"body":"and you're gonna get an idea."},{"speaker":"Galen Low","startTime":2279.53,"endTime":2282.44,"body":"Maybe that is going to take"},{"speaker":"Galen Low","startTime":2279.53,"endTime":2282.44,"body":"you further than we would if we"},{"speaker":"Galen Low","startTime":2282.44,"endTime":2285.38,"body":"followed the agenda and used the"},{"speaker":"Galen Low","startTime":2282.44,"endTime":2285.38,"body":"full 30 minutes for the meeting."},{"speaker":"Andrea Goulet","startTime":2285.6800000000003,"endTime":2287.09,"body":"So here's"},{"speaker":"Andrea Goulet","startTime":2285.6800000000003,"endTime":2287.09,"body":"another way to think about it."},{"speaker":"Andrea Goulet","startTime":2287.51,"endTime":2289.6400000000003,"body":"Humans aren't the only"},{"speaker":"Andrea Goulet","startTime":2287.51,"endTime":2289.6400000000003,"body":"hyper social species."},{"speaker":"Andrea Goulet","startTime":2290.3900000000003,"endTime":2290.9700000000003,"body":"Ants."},{"speaker":"Andrea Goulet","startTime":2291.6800000000003,"endTime":2292.67,"body":"It starts raining."},{"speaker":"Andrea Goulet","startTime":2292.9700000000003,"endTime":2294.44,"body":"Ants all send pheromones out."},{"speaker":"Andrea Goulet","startTime":2294.44,"endTime":2298.07,"body":"They send chemical signals from"},{"speaker":"Andrea Goulet","startTime":2294.44,"endTime":2298.07,"body":"one ant to another, and then"},{"speaker":"Andrea Goulet","startTime":2298.07,"endTime":2299.96,"body":"the entire colony can relocate."},{"speaker":"Andrea Goulet","startTime":2300.38,"endTime":2303.8300000000004,"body":"But not necessarily from"},{"speaker":"Andrea Goulet","startTime":2300.38,"endTime":2303.8300000000004,"body":"like the queen saying, okay,"},{"speaker":"Andrea Goulet","startTime":2303.86,"endTime":2306.0800000000004,"body":"I'm going to dictate, I'm"},{"speaker":"Andrea Goulet","startTime":2303.86,"endTime":2306.0800000000004,"body":"gonna create a hierarchy."},{"speaker":"Andrea Goulet","startTime":2306.0800000000004,"endTime":2307.1000000000004,"body":"Here's the business plan."},{"speaker":"Andrea Goulet","startTime":2307.1000000000004,"endTime":2309.6800000000003,"body":"Here are all the KPIs,"},{"speaker":"Andrea Goulet","startTime":2307.1000000000004,"endTime":2309.6800000000003,"body":"which can be important,"},{"speaker":"Andrea Goulet","startTime":2309.6800000000003,"endTime":2311.4500000000003,"body":"especially if you're thinking"},{"speaker":"Andrea Goulet","startTime":2309.6800000000003,"endTime":2311.4500000000003,"body":"about long-term things."},{"speaker":"Andrea Goulet","startTime":2311.51,"endTime":2313.94,"body":"But it's like everybody"},{"speaker":"Andrea Goulet","startTime":2311.51,"endTime":2313.94,"body":"interacts, like all the"},{"speaker":"Andrea Goulet","startTime":2313.94,"endTime":2316.25,"body":"ants and chemical signals"},{"speaker":"Andrea Goulet","startTime":2313.94,"endTime":2316.25,"body":"to the people like to the"},{"speaker":"Andrea Goulet","startTime":2316.25,"endTime":2317.0600000000004,"body":"other ants around them."},{"speaker":"Andrea Goulet","startTime":2317.48,"endTime":2319.7900000000004,"body":"This is what's called a complex"},{"speaker":"Andrea Goulet","startTime":2317.48,"endTime":2319.7900000000004,"body":"dynamic adaptive system."},{"speaker":"Andrea Goulet","startTime":2319.7900000000004,"endTime":2322.3700000000003,"body":"So again, term that you can"},{"speaker":"Andrea Goulet","startTime":2319.7900000000004,"endTime":2322.3700000000003,"body":"go research, but there's"},{"speaker":"Andrea Goulet","startTime":2322.3700000000003,"endTime":2323.3300000000004,"body":"interesting math behind it."},{"speaker":"Andrea Goulet","startTime":2323.755,"endTime":2325.635,"body":"Another example is bees."},{"speaker":"Andrea Goulet","startTime":2326.585,"endTime":2329.585,"body":"Bees go out, they're scouts,"},{"speaker":"Andrea Goulet","startTime":2326.585,"endTime":2329.585,"body":"they look for flowers."},{"speaker":"Andrea Goulet","startTime":2329.585,"endTime":2331.895,"body":"When they have like, whoa,"},{"speaker":"Andrea Goulet","startTime":2329.585,"endTime":2331.895,"body":"y'all, there is this like"},{"speaker":"Andrea Goulet","startTime":2331.895,"endTime":2334.2050000000004,"body":"amazing field over here."},{"speaker":"Andrea Goulet","startTime":2334.4150000000004,"endTime":2335.525,"body":"We can get some pollen."},{"speaker":"Andrea Goulet","startTime":2335.9150000000004,"endTime":2338.135,"body":"They come back and"},{"speaker":"Andrea Goulet","startTime":2335.9150000000004,"endTime":2338.135,"body":"then they do a dance."},{"speaker":"Andrea Goulet","startTime":2338.3450000000003,"endTime":2341.2250000000004,"body":"They wiggle their butts"},{"speaker":"Andrea Goulet","startTime":2338.3450000000003,"endTime":2341.2250000000004,"body":"and say, and there's"},{"speaker":"Andrea Goulet","startTime":2341.2250000000004,"endTime":2343.835,"body":"different specific dances"},{"speaker":"Andrea Goulet","startTime":2341.2250000000004,"endTime":2343.835,"body":"to say like what direction"},{"speaker":"Andrea Goulet","startTime":2343.835,"endTime":2345.005,"body":"and how much and stuff."},{"speaker":"Andrea Goulet","startTime":2345.485,"endTime":2347.645,"body":"So ants send chemical signals."},{"speaker":"Andrea Goulet","startTime":2347.855,"endTime":2349.145,"body":"Bees do a butt dance."},{"speaker":"Andrea Goulet","startTime":2349.5950000000003,"endTime":2352.445,"body":"Humans use language and empathy."},{"speaker":"Andrea Goulet","startTime":2352.52,"endTime":2356.3300000000004,"body":"It is that like mechanism,"},{"speaker":"Andrea Goulet","startTime":2352.52,"endTime":2356.3300000000004,"body":"and this is where the"},{"speaker":"Andrea Goulet","startTime":2356.3300000000004,"endTime":2359.42,"body":"system infrastructure comes"},{"speaker":"Andrea Goulet","startTime":2356.3300000000004,"endTime":2359.42,"body":"in because we can then"},{"speaker":"Andrea Goulet","startTime":2359.42,"endTime":2363.59,"body":"use those infrastructure"},{"speaker":"Andrea Goulet","startTime":2359.42,"endTime":2363.59,"body":"patterns and knowledge to"},{"speaker":"Andrea Goulet","startTime":2363.59,"endTime":2364.34,"body":"do that better because."},{"speaker":"Andrea Goulet","startTime":2365.135,"endTime":2366.7250000000004,"body":"This is how we interact."},{"speaker":"Andrea Goulet","startTime":2366.7850000000003,"endTime":2368.3450000000003,"body":"This is how we"},{"speaker":"Andrea Goulet","startTime":2366.7850000000003,"endTime":2368.3450000000003,"body":"transfer knowledge."},{"speaker":"Andrea Goulet","startTime":2368.3450000000003,"endTime":2373.5950000000003,"body":"And so if we do things like cut"},{"speaker":"Andrea Goulet","startTime":2368.3450000000003,"endTime":2373.5950000000003,"body":"off chitchat completely, and"},{"speaker":"Andrea Goulet","startTime":2373.5950000000003,"endTime":2375.9350000000004,"body":"I'm not saying the organization"},{"speaker":"Andrea Goulet","startTime":2373.5950000000003,"endTime":2375.9350000000004,"body":"should be only chitchat."},{"speaker":"Andrea Goulet","startTime":2375.9350000000004,"endTime":2377.465,"body":"Nobody gets anything"},{"speaker":"Andrea Goulet","startTime":2375.9350000000004,"endTime":2377.465,"body":"done that way like you."},{"speaker":"Andrea Goulet","startTime":2377.605,"endTime":2380.0150000000003,"body":"It's about having the"},{"speaker":"Andrea Goulet","startTime":2377.605,"endTime":2380.0150000000003,"body":"right balance of all of"},{"speaker":"Andrea Goulet","startTime":2380.0150000000003,"endTime":2380.885,"body":"these different things."},{"speaker":"Galen Low","startTime":2380.945,"endTime":2382.125,"body":"It's these"},{"speaker":"Galen Low","startTime":2380.945,"endTime":2382.125,"body":"protocols, right?"},{"speaker":"Galen Low","startTime":2382.1650000000004,"endTime":2383.4900000000002,"body":"That's what makes"},{"speaker":"Galen Low","startTime":2382.1650000000004,"endTime":2383.4900000000002,"body":"the infrastructure."},{"speaker":"Galen Low","startTime":2384.2000000000003,"endTime":2385.3700000000003,"body":"It's interesting 'cause"},{"speaker":"Galen Low","startTime":2384.2000000000003,"endTime":2385.3700000000003,"body":"it ties it all the way"},{"speaker":"Galen Low","startTime":2385.3700000000003,"endTime":2387.05,"body":"back to something you said"},{"speaker":"Galen Low","startTime":2385.3700000000003,"endTime":2387.05,"body":"at the beginning, right?"},{"speaker":"Galen Low","startTime":2387.05,"endTime":2389.63,"body":"This idea of self, this"},{"speaker":"Galen Low","startTime":2387.05,"endTime":2389.63,"body":"idea of community, and this"},{"speaker":"Galen Low","startTime":2389.8100000000004,"endTime":2391.07,"body":"idea of otherness, right?"},{"speaker":"Galen Low","startTime":2391.07,"endTime":2393.2900000000004,"body":"If you don't think you're"},{"speaker":"Galen Low","startTime":2391.07,"endTime":2393.2900000000004,"body":"an, then you're not gonna"},{"speaker":"Galen Low","startTime":2393.2900000000004,"endTime":2394.36,"body":"send the pheromones."},{"speaker":"Galen Low","startTime":2394.36,"endTime":2396.1600000000003,"body":"If you don't think you're a"},{"speaker":"Galen Low","startTime":2394.36,"endTime":2396.1600000000003,"body":"bee, you're not gonna wiggle"},{"speaker":"Galen Low","startTime":2396.1600000000003,"endTime":2398.86,"body":"your butt when you come back"},{"speaker":"Galen Low","startTime":2396.1600000000003,"endTime":2398.86,"body":"from a great flower and it's"},{"speaker":"Galen Low","startTime":2398.86,"endTime":2400.2400000000002,"body":"not gonna benefit the whole."},{"speaker":"Andrea Goulet","startTime":2400.57,"endTime":2400.96,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":2401.2000000000003,"endTime":2404.6800000000003,"body":"This is not a term, at least"},{"speaker":"Andrea Goulet","startTime":2401.2000000000003,"endTime":2404.6800000000003,"body":"that I have seen or researched."},{"speaker":"Andrea Goulet","startTime":2405.3700000000003,"endTime":2408.1000000000004,"body":"I think of it in terms as"},{"speaker":"Andrea Goulet","startTime":2405.3700000000003,"endTime":2408.1000000000004,"body":"we have miscommunication and"},{"speaker":"Andrea Goulet","startTime":2408.1000000000004,"endTime":2409.8100000000004,"body":"we have discommunication."},{"speaker":"Andrea Goulet","startTime":2409.92,"endTime":2413.05,"body":"So we have like, okay,"},{"speaker":"Andrea Goulet","startTime":2409.92,"endTime":2413.05,"body":"I attempted to interact"},{"speaker":"Andrea Goulet","startTime":2413.05,"endTime":2416.5,"body":"with you, but it didn't"},{"speaker":"Andrea Goulet","startTime":2413.05,"endTime":2416.5,"body":"quite go as we wanted to."},{"speaker":"Andrea Goulet","startTime":2416.77,"endTime":2419.17,"body":"Like the information wasn't"},{"speaker":"Andrea Goulet","startTime":2416.77,"endTime":2419.17,"body":"exchanged effectively."},{"speaker":"Andrea Goulet","startTime":2419.17,"endTime":2420.28,"body":"That's a miscommunication."},{"speaker":"Andrea Goulet","startTime":2420.8500000000004,"endTime":2423.07,"body":"Discommunication is, I"},{"speaker":"Andrea Goulet","startTime":2420.8500000000004,"endTime":2423.07,"body":"am isolated and I'm not"},{"speaker":"Andrea Goulet","startTime":2423.07,"endTime":2423.855,"body":"interacting with anyone."},{"speaker":"Andrea Goulet","startTime":2424.5400000000004,"endTime":2425.32,"body":"That's how I think of it."},{"speaker":"Andrea Goulet","startTime":2425.32,"endTime":2427.78,"body":"And so we've got a lot"},{"speaker":"Andrea Goulet","startTime":2425.32,"endTime":2427.78,"body":"of discommunication."},{"speaker":"Andrea Goulet","startTime":2427.78,"endTime":2429.07,"body":"These are echo chambers, right?"},{"speaker":"Andrea Goulet","startTime":2429.07,"endTime":2432.5800000000004,"body":"These are social media"},{"speaker":"Andrea Goulet","startTime":2429.07,"endTime":2432.5800000000004,"body":"algorithm islands, right."},{"speaker":"Andrea Goulet","startTime":2432.5800000000004,"endTime":2434.11,"body":"That we're getting split into."},{"speaker":"Galen Low","startTime":2434.32,"endTime":2436.1800000000003,"body":"Even the conference"},{"speaker":"Galen Low","startTime":2434.32,"endTime":2436.1800000000003,"body":"we're at, you know, I noticed"},{"speaker":"Galen Low","startTime":2436.1800000000003,"endTime":2438.73,"body":"there was a movement of, no,"},{"speaker":"Galen Low","startTime":2436.1800000000003,"endTime":2438.73,"body":"I'm not gonna be going to this"},{"speaker":"Galen Low","startTime":2438.73,"endTime":2442.27,"body":"conference 'cause actually I'm"},{"speaker":"Galen Low","startTime":2438.73,"endTime":2442.27,"body":"better working in isolation."},{"speaker":"Galen Low","startTime":2442.27,"endTime":2444.6400000000003,"body":"Like, I'd rather not sit"},{"speaker":"Galen Low","startTime":2442.27,"endTime":2444.6400000000003,"body":"and talk about values."},{"speaker":"Galen Low","startTime":2444.6400000000003,"endTime":2446.1400000000003,"body":"I'd rather just"},{"speaker":"Galen Low","startTime":2444.6400000000003,"endTime":2446.1400000000003,"body":"get my work done."},{"speaker":"Galen Low","startTime":2446.3500000000004,"endTime":2447.07,"body":"Thank you very much."},{"speaker":"Galen Low","startTime":2447.07,"endTime":2447.52,"body":"Bye."},{"speaker":"Galen Low","startTime":2447.8500000000004,"endTime":2449.2000000000003,"body":"I've been thinking about"},{"speaker":"Galen Low","startTime":2447.8500000000004,"endTime":2449.2000000000003,"body":"that the whole time"},{"speaker":"Galen Low","startTime":2449.2000000000003,"endTime":2449.8,"body":"we've been talking."},{"speaker":"Galen Low","startTime":2449.8,"endTime":2450.2200000000003,"body":"'cause I'm like."},{"speaker":"Galen Low","startTime":2450.5950000000003,"endTime":2451.885,"body":"We are social creatures."},{"speaker":"Galen Low","startTime":2452.155,"endTime":2454.675,"body":"Not to say that people who"},{"speaker":"Galen Low","startTime":2452.155,"endTime":2454.675,"body":"prefer to be isolated are doing"},{"speaker":"Galen Low","startTime":2454.675,"endTime":2457.375,"body":"anything wrong, but it just,"},{"speaker":"Galen Low","startTime":2454.675,"endTime":2457.375,"body":"the more we talk about it, the"},{"speaker":"Galen Low","startTime":2457.375,"endTime":2459.145,"body":"less sort of natural it seems."},{"speaker":"Galen Low","startTime":2459.9550000000004,"endTime":2461.605,"body":"We've evolved as"},{"speaker":"Galen Low","startTime":2459.9550000000004,"endTime":2461.605,"body":"social creatures."},{"speaker":"Galen Low","startTime":2461.905,"endTime":2462.775,"body":"It's a hard one for me."},{"speaker":"Andrea Goulet","startTime":2462.985,"endTime":2465.2050000000004,"body":"Well, and it's"},{"speaker":"Andrea Goulet","startTime":2462.985,"endTime":2465.2050000000004,"body":"difficult if you don't have the"},{"speaker":"Andrea Goulet","startTime":2465.2050000000004,"endTime":2469.6150000000002,"body":"right environmental factors and"},{"speaker":"Andrea Goulet","startTime":2465.2050000000004,"endTime":2469.6150000000002,"body":"the right resources internally."},{"speaker":"Andrea Goulet","startTime":2469.6150000000002,"endTime":2472.675,"body":"Like if I can't regulate,"},{"speaker":"Andrea Goulet","startTime":2469.6150000000002,"endTime":2472.675,"body":"if I'm so emotional about a"},{"speaker":"Andrea Goulet","startTime":2472.675,"endTime":2479.1850000000004,"body":"particular policy or injustice"},{"speaker":"Andrea Goulet","startTime":2472.675,"endTime":2479.1850000000004,"body":"that I feel, or if I feel like"},{"speaker":"Andrea Goulet","startTime":2479.1850000000004,"endTime":2480.7450000000003,"body":"I've been wronged in some way."},{"speaker":"Andrea Goulet","startTime":2481.135,"endTime":2484.795,"body":"I'm naturally going to"},{"speaker":"Andrea Goulet","startTime":2481.135,"endTime":2484.795,"body":"disconnect myself from people"},{"speaker":"Andrea Goulet","startTime":2484.795,"endTime":2485.7850000000003,"body":"that I feel angry with."},{"speaker":"Andrea Goulet","startTime":2485.7850000000003,"endTime":2489.085,"body":"So it takes a lot of"},{"speaker":"Andrea Goulet","startTime":2485.7850000000003,"endTime":2489.085,"body":"wherewithal, you know, I think"},{"speaker":"Andrea Goulet","startTime":2489.085,"endTime":2491.4550000000004,"body":"this is, sometimes empathy"},{"speaker":"Andrea Goulet","startTime":2489.085,"endTime":2491.4550000000004,"body":"is described as a muscle."},{"speaker":"Andrea Goulet","startTime":2491.815,"endTime":2494.215,"body":"This is where it is like going"},{"speaker":"Andrea Goulet","startTime":2491.815,"endTime":2494.215,"body":"out and being like, I'm not"},{"speaker":"Andrea Goulet","startTime":2494.215,"endTime":2497.6650000000004,"body":"comfortable talking to somebody"},{"speaker":"Andrea Goulet","startTime":2494.215,"endTime":2497.6650000000004,"body":"who doesn't say yes all the time"},{"speaker":"Andrea Goulet","startTime":2498.2650000000003,"endTime":2500.755,"body":"getting to your thing on AI."},{"speaker":"Andrea Goulet","startTime":2500.875,"endTime":2502.315,"body":"I think that might"},{"speaker":"Andrea Goulet","startTime":2500.875,"endTime":2502.315,"body":"be a good segue."},{"speaker":"Galen Low","startTime":2502.525,"endTime":2504.175,"body":"Yeah, let's"},{"speaker":"Galen Low","startTime":2502.525,"endTime":2504.175,"body":"round out there because."},{"speaker":"Galen Low","startTime":2504.5350000000003,"endTime":2506.0350000000003,"body":"AI is a big elephant"},{"speaker":"Galen Low","startTime":2504.5350000000003,"endTime":2506.0350000000003,"body":"in the room."},{"speaker":"Galen Low","startTime":2506.2450000000003,"endTime":2510.565,"body":"I think some people would argue"},{"speaker":"Galen Low","startTime":2506.2450000000003,"endTime":2510.565,"body":"that AI means we don't need to"},{"speaker":"Galen Low","startTime":2510.5950000000003,"endTime":2514.5550000000003,"body":"focus as much on empathy and"},{"speaker":"Galen Low","startTime":2510.5950000000003,"endTime":2514.5550000000003,"body":"being social and humans, and"},{"speaker":"Galen Low","startTime":2514.5550000000003,"endTime":2517.2250000000004,"body":"some might argue that actually"},{"speaker":"Galen Low","startTime":2514.5550000000003,"endTime":2517.2250000000004,"body":"it brought us all to the same"},{"speaker":"Galen Low","startTime":2517.2250000000004,"endTime":2519.2650000000003,"body":"table, the vendors, the makers,"},{"speaker":"Galen Low","startTime":2517.2250000000004,"endTime":2519.2650000000003,"body":"and everyone in between."},{"speaker":"Galen Low","startTime":2519.5950000000003,"endTime":2523.195,"body":"Now, feeling like we can"},{"speaker":"Galen Low","startTime":2519.5950000000003,"endTime":2523.195,"body":"collaborate, should collaborate,"},{"speaker":"Galen Low","startTime":2523.195,"endTime":2526.2250000000004,"body":"but not necessarily being"},{"speaker":"Galen Low","startTime":2523.195,"endTime":2526.2250000000004,"body":"on the same page yet."},{"speaker":"Galen Low","startTime":2526.585,"endTime":2530.3500000000004,"body":"Tell me how empathy fits into"},{"speaker":"Galen Low","startTime":2526.585,"endTime":2530.3500000000004,"body":"the world of AI in your mind."},{"speaker":"Andrea Goulet","startTime":2530.9950000000003,"endTime":2532.9750000000004,"body":"Yeah, so I"},{"speaker":"Andrea Goulet","startTime":2530.9950000000003,"endTime":2532.9750000000004,"body":"think some of this is like I"},{"speaker":"Andrea Goulet","startTime":2532.9750000000004,"endTime":2538.2850000000003,"body":"can't give answers that are as"},{"speaker":"Andrea Goulet","startTime":2532.9750000000004,"endTime":2538.2850000000003,"body":"confident as I can with others"},{"speaker":"Andrea Goulet","startTime":2538.2850000000003,"endTime":2543.2050000000004,"body":"because this is just a very new"},{"speaker":"Andrea Goulet","startTime":2538.2850000000003,"endTime":2543.2050000000004,"body":"field, and so a huge caveat."},{"speaker":"Andrea Goulet","startTime":2543.235,"endTime":2546.625,"body":"These are my"},{"speaker":"Andrea Goulet","startTime":2543.235,"endTime":2546.625,"body":"instincts, not facts."},{"speaker":"Andrea Goulet","startTime":2546.985,"endTime":2548.755,"body":"So take everything I say"},{"speaker":"Andrea Goulet","startTime":2546.985,"endTime":2548.755,"body":"here with a grain of salt."},{"speaker":"Andrea Goulet","startTime":2548.755,"endTime":2551.965,"body":"This is my futurist"},{"speaker":"Andrea Goulet","startTime":2548.755,"endTime":2551.965,"body":"best knowledge self."},{"speaker":"Andrea Goulet","startTime":2552.55,"endTime":2556.27,"body":"I think there are fields"},{"speaker":"Andrea Goulet","startTime":2552.55,"endTime":2556.27,"body":"like artificial empathy,"},{"speaker":"Andrea Goulet","startTime":2556.6000000000004,"endTime":2559.1200000000003,"body":"like we're trying to train"},{"speaker":"Andrea Goulet","startTime":2556.6000000000004,"endTime":2559.1200000000003,"body":"models to be more empathic."},{"speaker":"Andrea Goulet","startTime":2559.3900000000003,"endTime":2562.96,"body":"The challenge there, I think"},{"speaker":"Andrea Goulet","startTime":2559.3900000000003,"endTime":2562.96,"body":"is again, understanding what"},{"speaker":"Andrea Goulet","startTime":2562.96,"endTime":2565.9900000000002,"body":"is empathy and what looks"},{"speaker":"Andrea Goulet","startTime":2562.96,"endTime":2565.9900000000002,"body":"like an empathic response."},{"speaker":"Andrea Goulet","startTime":2566.5,"endTime":2572.02,"body":"Because in AI, what sometimes"},{"speaker":"Andrea Goulet","startTime":2566.5,"endTime":2572.02,"body":"looks like an empathic response,"},{"speaker":"Andrea Goulet","startTime":2572.2000000000003,"endTime":2576.01,"body":"the technical term for it"},{"speaker":"Andrea Goulet","startTime":2572.2000000000003,"endTime":2576.01,"body":"in the field is sycophancy."},{"speaker":"Andrea Goulet","startTime":2576.3100000000004,"endTime":2579.6400000000003,"body":"So the AI is acting like a"},{"speaker":"Andrea Goulet","startTime":2576.3100000000004,"endTime":2579.6400000000003,"body":"sycophant and just saying"},{"speaker":"Andrea Goulet","startTime":2579.6400000000003,"endTime":2582.3700000000003,"body":"everything you wanted to"},{"speaker":"Andrea Goulet","startTime":2579.6400000000003,"endTime":2582.3700000000003,"body":"say, and then you're like,"},{"speaker":"Andrea Goulet","startTime":2582.4300000000003,"endTime":2586.3900000000003,"body":"oh my God, I'm this brilliant"},{"speaker":"Andrea Goulet","startTime":2582.4300000000003,"endTime":2586.3900000000003,"body":"person right in the world."},{"speaker":"Andrea Goulet","startTime":2586.3900000000003,"endTime":2587.23,"body":"Thank you."},{"speaker":"Andrea Goulet","startTime":2587.65,"endTime":2589.5400000000004,"body":"And it's even hard"},{"speaker":"Andrea Goulet","startTime":2587.65,"endTime":2589.5400000000004,"body":"to temper it down."},{"speaker":"Andrea Goulet","startTime":2589.5400000000004,"endTime":2592.4500000000003,"body":"Like I've got process files"},{"speaker":"Andrea Goulet","startTime":2589.5400000000004,"endTime":2592.4500000000003,"body":"and stuff where I'm like, do"},{"speaker":"Andrea Goulet","startTime":2592.4500000000003,"endTime":2593.86,"body":"not tell me that I'm amazing."},{"speaker":"Andrea Goulet","startTime":2594.1000000000004,"endTime":2596.02,"body":"And even that it's hard."},{"speaker":"Andrea Goulet","startTime":2596.32,"endTime":2598.7200000000003,"body":"And a lot of that I think"},{"speaker":"Andrea Goulet","startTime":2596.32,"endTime":2598.7200000000003,"body":"is because we're trained."},{"speaker":"Andrea Goulet","startTime":2599.44,"endTime":2601.3,"body":"My hypo, there was a great"},{"speaker":"Andrea Goulet","startTime":2599.44,"endTime":2601.3,"body":"article in the New York"},{"speaker":"Andrea Goulet","startTime":2601.3,"endTime":2605.59,"body":"Times today about prompts and"},{"speaker":"Andrea Goulet","startTime":2601.3,"endTime":2605.59,"body":"like how different AI tools"},{"speaker":"Andrea Goulet","startTime":2606.13,"endTime":2608.02,"body":"and the way that we use AI."},{"speaker":"Andrea Goulet","startTime":2608.3500000000004,"endTime":2611.86,"body":"You know, there was one"},{"speaker":"Andrea Goulet","startTime":2608.3500000000004,"endTime":2611.86,"body":"study that was cited."},{"speaker":"Andrea Goulet","startTime":2612.2200000000003,"endTime":2616.9,"body":"It was from a team that studies"},{"speaker":"Andrea Goulet","startTime":2612.2200000000003,"endTime":2616.9,"body":"harm that comes from AI, and"},{"speaker":"Andrea Goulet","startTime":2616.9,"endTime":2618.28,"body":"so again, lagging indicator."},{"speaker":"Andrea Goulet","startTime":2618.67,"endTime":2621.5800000000004,"body":"So what they found was that"},{"speaker":"Andrea Goulet","startTime":2618.67,"endTime":2621.5800000000004,"body":"the people who are building"},{"speaker":"Andrea Goulet","startTime":2621.5800000000004,"endTime":2626.77,"body":"the models, they want it"},{"speaker":"Andrea Goulet","startTime":2621.5800000000004,"endTime":2626.77,"body":"to be truthful, honest,"},{"speaker":"Andrea Goulet","startTime":2626.8300000000004,"endTime":2628.21,"body":"and doesn't cause harm."},{"speaker":"Andrea Goulet","startTime":2629.02,"endTime":2633.94,"body":"So the challenge, like this"},{"speaker":"Andrea Goulet","startTime":2629.02,"endTime":2633.94,"body":"is a programming human thing."},{"speaker":"Andrea Goulet","startTime":2634.3300000000004,"endTime":2636.9700000000003,"body":"The programmers who are"},{"speaker":"Andrea Goulet","startTime":2634.3300000000004,"endTime":2636.9700000000003,"body":"creating these large models,"},{"speaker":"Andrea Goulet","startTime":2637.3300000000004,"endTime":2638.53,"body":"they want to be helpful."},{"speaker":"Andrea Goulet","startTime":2639.0400000000004,"endTime":2641.4100000000003,"body":"They have really good"},{"speaker":"Andrea Goulet","startTime":2639.0400000000004,"endTime":2641.4100000000003,"body":"intentions, so they're"},{"speaker":"Andrea Goulet","startTime":2641.4100000000003,"endTime":2644.38,"body":"focusing on the helpful"},{"speaker":"Andrea Goulet","startTime":2641.4100000000003,"endTime":2644.38,"body":"parts of the model first."},{"speaker":"Andrea Goulet","startTime":2644.8900000000003,"endTime":2649.51,"body":"And so the earliest seeds"},{"speaker":"Andrea Goulet","startTime":2644.8900000000003,"endTime":2649.51,"body":"of it are to train it to"},{"speaker":"Andrea Goulet","startTime":2649.51,"endTime":2653.655,"body":"be helpful and then to"},{"speaker":"Andrea Goulet","startTime":2649.51,"endTime":2653.655,"body":"be harmless and you know."},{"speaker":"Andrea Goulet","startTime":2654.655,"endTime":2655.885,"body":"Later in the process."},{"speaker":"Andrea Goulet","startTime":2655.885,"endTime":2658.585,"body":"So it's kinda like qa, I mean,"},{"speaker":"Andrea Goulet","startTime":2655.885,"endTime":2658.585,"body":"but this is like, this is how"},{"speaker":"Andrea Goulet","startTime":2658.585,"endTime":2661.2850000000003,"body":"we have developed software and"},{"speaker":"Andrea Goulet","startTime":2658.585,"endTime":2661.2850000000003,"body":"we wanna make sure that the"},{"speaker":"Andrea Goulet","startTime":2661.2850000000003,"endTime":2663.655,"body":"feature meets its requirements"},{"speaker":"Andrea Goulet","startTime":2661.2850000000003,"endTime":2663.655,"body":"and then we'll check for"},{"speaker":"Andrea Goulet","startTime":2663.655,"endTime":2664.645,"body":"bugs later down the line."},{"speaker":"Andrea Goulet","startTime":2664.7650000000003,"endTime":2665.065,"body":"Right?"},{"speaker":"Andrea Goulet","startTime":2665.395,"endTime":2666.2650000000003,"body":"Very natural."},{"speaker":"Andrea Goulet","startTime":2666.505,"endTime":2668.965,"body":"And I don't think anybody"},{"speaker":"Andrea Goulet","startTime":2666.505,"endTime":2668.965,"body":"would fault somebody."},{"speaker":"Andrea Goulet","startTime":2668.965,"endTime":2671.155,"body":"I think we would actually"},{"speaker":"Andrea Goulet","startTime":2668.965,"endTime":2671.155,"body":"say, look at that really"},{"speaker":"Andrea Goulet","startTime":2671.155,"endTime":2672.2050000000004,"body":"compassionate developer."},{"speaker":"Andrea Goulet","startTime":2672.2050000000004,"endTime":2673.525,"body":"Like they want to be helpful."},{"speaker":"Andrea Goulet","startTime":2673.585,"endTime":2675.385,"body":"They are putting in the work."},{"speaker":"Andrea Goulet","startTime":2675.5350000000003,"endTime":2675.835,"body":"Right."},{"speaker":"Andrea Goulet","startTime":2676.4350000000004,"endTime":2677.7850000000003,"body":"But here's the problem."},{"speaker":"Andrea Goulet","startTime":2678.0550000000003,"endTime":2680.1850000000004,"body":"This research team found that."},{"speaker":"Andrea Goulet","startTime":2680.71,"endTime":2686.2900000000004,"body":"They had a chance to assess the"},{"speaker":"Andrea Goulet","startTime":2680.71,"endTime":2686.2900000000004,"body":"helpful model before the other"},{"speaker":"Andrea Goulet","startTime":2686.2900000000004,"endTime":2688.3,"body":"aspects had been added to it."},{"speaker":"Andrea Goulet","startTime":2689.2000000000003,"endTime":2691.9900000000002,"body":"It was 30% more"},{"speaker":"Andrea Goulet","startTime":2689.2000000000003,"endTime":2691.9900000000002,"body":"likely to cause harm."},{"speaker":"Galen Low","startTime":2692.32,"endTime":2692.59,"body":"Wow."},{"speaker":"Andrea Goulet","startTime":2692.9500000000003,"endTime":2698.1400000000003,"body":"And to lie or"},{"speaker":"Andrea Goulet","startTime":2692.9500000000003,"endTime":2698.1400000000003,"body":"be disingenuous like, and that"},{"speaker":"Andrea Goulet","startTime":2698.1400000000003,"endTime":2699.8500000000004,"body":"is incredibly problematic."},{"speaker":"Andrea Goulet","startTime":2700.69,"endTime":2704.11,"body":"So I think when we're talking"},{"speaker":"Andrea Goulet","startTime":2700.69,"endTime":2704.11,"body":"about empathy in the age of"},{"speaker":"Andrea Goulet","startTime":2704.11,"endTime":2707.44,"body":"AI, there's just, there's"},{"speaker":"Andrea Goulet","startTime":2704.11,"endTime":2707.44,"body":"so much that goes into it."},{"speaker":"Andrea Goulet","startTime":2707.815,"endTime":2710.9350000000004,"body":"Because they're the humans"},{"speaker":"Andrea Goulet","startTime":2707.815,"endTime":2710.9350000000004,"body":"who are creating the models."},{"speaker":"Andrea Goulet","startTime":2711.4150000000004,"endTime":2715.135,"body":"There is the training data"},{"speaker":"Andrea Goulet","startTime":2711.4150000000004,"endTime":2715.135,"body":"that the models are used,"},{"speaker":"Andrea Goulet","startTime":2715.195,"endTime":2717.0550000000003,"body":"you know, they're being used."},{"speaker":"Andrea Goulet","startTime":2717.565,"endTime":2723.0550000000003,"body":"There is the policy and the"},{"speaker":"Andrea Goulet","startTime":2717.565,"endTime":2723.0550000000003,"body":"governance and the regulations."},{"speaker":"Andrea Goulet","startTime":2723.625,"endTime":2728.065,"body":"There is the existential"},{"speaker":"Andrea Goulet","startTime":2723.625,"endTime":2728.065,"body":"dread or utopia."},{"speaker":"Andrea Goulet","startTime":2728.065,"endTime":2730.735,"body":"So the same article, it"},{"speaker":"Andrea Goulet","startTime":2728.065,"endTime":2730.735,"body":"cited like the two like."},{"speaker":"Andrea Goulet","startTime":2731.065,"endTime":2734.695,"body":"Most cited researchers,"},{"speaker":"Andrea Goulet","startTime":2731.065,"endTime":2734.695,"body":"like in AI, one of them is"},{"speaker":"Andrea Goulet","startTime":2734.695,"endTime":2736.7050000000004,"body":"a total, like we are all"},{"speaker":"Andrea Goulet","startTime":2734.695,"endTime":2736.7050000000004,"body":"going to kill ourselves."},{"speaker":"Andrea Goulet","startTime":2736.7050000000004,"endTime":2738.655,"body":"The other is like, no, this"},{"speaker":"Andrea Goulet","startTime":2736.7050000000004,"endTime":2738.655,"body":"is gonna bring in the best."},{"speaker":"Andrea Goulet","startTime":2739.195,"endTime":2741.235,"body":"So essentially, when you're"},{"speaker":"Andrea Goulet","startTime":2739.195,"endTime":2741.235,"body":"trying to predict, you're just"},{"speaker":"Andrea Goulet","startTime":2741.235,"endTime":2743.755,"body":"playing a big game of Plinko"},{"speaker":"Andrea Goulet","startTime":2741.235,"endTime":2743.755,"body":"when you've got such a big"},{"speaker":"Andrea Goulet","startTime":2743.755,"endTime":2746.395,"body":"discrepancy, like, I have no"},{"speaker":"Andrea Goulet","startTime":2743.755,"endTime":2746.395,"body":"idea where this is gonna land."},{"speaker":"Andrea Goulet","startTime":2746.9350000000004,"endTime":2751.525,"body":"But I do know that to"},{"speaker":"Andrea Goulet","startTime":2746.9350000000004,"endTime":2751.525,"body":"me, understanding the"},{"speaker":"Andrea Goulet","startTime":2751.525,"endTime":2754.945,"body":"mechanisms that enable"},{"speaker":"Andrea Goulet","startTime":2751.525,"endTime":2754.945,"body":"effective communication,"},{"speaker":"Andrea Goulet","startTime":2754.945,"endTime":2759.925,"body":"collaboration on a human"},{"speaker":"Andrea Goulet","startTime":2754.945,"endTime":2759.925,"body":"level, can't make things worse."},{"speaker":"Andrea Goulet","startTime":2760.48,"endTime":2762.1600000000003,"body":"I don't think so."},{"speaker":"Andrea Goulet","startTime":2762.1600000000003,"endTime":2766.0,"body":"To me, I think that's the best"},{"speaker":"Andrea Goulet","startTime":2762.1600000000003,"endTime":2766.0,"body":"defense that I have against"},{"speaker":"Andrea Goulet","startTime":2766.0,"endTime":2770.05,"body":"trying to skew the system"},{"speaker":"Andrea Goulet","startTime":2766.0,"endTime":2770.05,"body":"towards a more positive outcome."},{"speaker":"Andrea Goulet","startTime":2770.05,"endTime":2772.96,"body":"And if that's not clear, it's"},{"speaker":"Andrea Goulet","startTime":2770.05,"endTime":2772.96,"body":"the age of prosperity instead"},{"speaker":"Andrea Goulet","startTime":2772.96,"endTime":2773.77,"body":"of we all kill ourselves."},{"speaker":"Galen Low","startTime":2774.1000000000004,"endTime":2774.26,"body":"Right, right."},{"speaker":"Andrea Goulet","startTime":2775.8100000000004,"endTime":2776.11,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":2776.11,"endTime":2778.3300000000004,"body":"So I think then if you"},{"speaker":"Andrea Goulet","startTime":2776.11,"endTime":2778.3300000000004,"body":"understand empathy on a more"},{"speaker":"Andrea Goulet","startTime":2778.36,"endTime":2781.0600000000004,"body":"technical level, here's the"},{"speaker":"Andrea Goulet","startTime":2778.36,"endTime":2781.0600000000004,"body":"other thing, a lot of it"},{"speaker":"Andrea Goulet","startTime":2781.0600000000004,"endTime":2783.19,"body":"is counterintuitive, right?"},{"speaker":"Andrea Goulet","startTime":2783.19,"endTime":2785.32,"body":"We follow the science,"},{"speaker":"Andrea Goulet","startTime":2783.19,"endTime":2785.32,"body":"then we follow the science."},{"speaker":"Andrea Goulet","startTime":2785.8900000000003,"endTime":2788.26,"body":"If we say, oh no we need"},{"speaker":"Andrea Goulet","startTime":2785.8900000000003,"endTime":2788.26,"body":"to have these people do"},{"speaker":"Andrea Goulet","startTime":2788.26,"endTime":2789.52,"body":"this helpful thing first."},{"speaker":"Andrea Goulet","startTime":2789.52,"endTime":2791.5,"body":"What we're doing then"},{"speaker":"Andrea Goulet","startTime":2789.52,"endTime":2791.5,"body":"is actually like doing"},{"speaker":"Andrea Goulet","startTime":2791.5,"endTime":2793.6600000000003,"body":"something that is a vanity"},{"speaker":"Andrea Goulet","startTime":2791.5,"endTime":2793.6600000000003,"body":"metric, and we're doing"},{"speaker":"Andrea Goulet","startTime":2793.6600000000003,"endTime":2795.4300000000003,"body":"it because it feels good."},{"speaker":"Andrea Goulet","startTime":2795.8500000000004,"endTime":2798.19,"body":"It feels like we're putting"},{"speaker":"Andrea Goulet","startTime":2795.8500000000004,"endTime":2798.19,"body":"people first, but we are"},{"speaker":"Andrea Goulet","startTime":2798.25,"endTime":2800.02,"body":"actually causing systemic harm."},{"speaker":"Andrea Goulet","startTime":2800.59,"endTime":2803.6800000000003,"body":"So that's where it's like, okay,"},{"speaker":"Andrea Goulet","startTime":2800.59,"endTime":2803.6800000000003,"body":"having that cognitive empathy"},{"speaker":"Andrea Goulet","startTime":2803.6800000000003,"endTime":2806.7400000000002,"body":"is important because we need to"},{"speaker":"Andrea Goulet","startTime":2803.6800000000003,"endTime":2806.7400000000002,"body":"be able to evaluate like, okay,"},{"speaker":"Andrea Goulet","startTime":2806.7400000000002,"endTime":2808.3900000000003,"body":"how do these measures work?"},{"speaker":"Andrea Goulet","startTime":2808.9900000000002,"endTime":2811.48,"body":"And yeah, I think that's the"},{"speaker":"Andrea Goulet","startTime":2808.9900000000002,"endTime":2811.48,"body":"biggest thing is that there has"},{"speaker":"Andrea Goulet","startTime":2811.48,"endTime":2814.1200000000003,"body":"been so much around this stuff"},{"speaker":"Andrea Goulet","startTime":2811.48,"endTime":2814.1200000000003,"body":"that has literally just like"},{"speaker":"Andrea Goulet","startTime":2814.57,"endTime":2817.36,"body":"broken my brain in the best way."},{"speaker":"Andrea Goulet","startTime":2817.84,"endTime":2821.71,"body":"And I think that is kind of what"},{"speaker":"Andrea Goulet","startTime":2817.84,"endTime":2821.71,"body":"we need a little bit right now."},{"speaker":"Andrea Goulet","startTime":2821.71,"endTime":2824.2900000000004,"body":"So, yeah, if, and the other"},{"speaker":"Andrea Goulet","startTime":2821.71,"endTime":2824.2900000000004,"body":"thing I think that is really"},{"speaker":"Andrea Goulet","startTime":2824.2900000000004,"endTime":2827.05,"body":"important is to remember that"},{"speaker":"Andrea Goulet","startTime":2824.2900000000004,"endTime":2827.05,"body":"AI is a tool, not a teammate."},{"speaker":"Andrea Goulet","startTime":2827.65,"endTime":2830.92,"body":"It can talk to you and it very"},{"speaker":"Andrea Goulet","startTime":2827.65,"endTime":2830.92,"body":"clearly passes the touring test."},{"speaker":"Andrea Goulet","startTime":2830.92,"endTime":2833.8,"body":"It sounds like human, like, you"},{"speaker":"Andrea Goulet","startTime":2830.92,"endTime":2833.8,"body":"know, when I use it sometimes,"},{"speaker":"Andrea Goulet","startTime":2833.8,"endTime":2836.44,"body":"like when I've trained a model"},{"speaker":"Andrea Goulet","startTime":2833.8,"endTime":2836.44,"body":"to sound like me it can write"},{"speaker":"Andrea Goulet","startTime":2836.44,"endTime":2837.52,"body":"better than I can sometimes."},{"speaker":"Andrea Goulet","startTime":2837.52,"endTime":2840.07,"body":"And I'm a professional"},{"speaker":"Andrea Goulet","startTime":2837.52,"endTime":2840.07,"body":"communicator and I've written"},{"speaker":"Andrea Goulet","startTime":2840.07,"endTime":2841.1800000000003,"body":"professionally for 25 years."},{"speaker":"Andrea Goulet","startTime":2841.1800000000003,"endTime":2843.5800000000004,"body":"Like it's scary, right?"},{"speaker":"Andrea Goulet","startTime":2844.03,"endTime":2845.6800000000003,"body":"How do we use that as a tool?"},{"speaker":"Andrea Goulet","startTime":2846.46,"endTime":2848.9500000000003,"body":"You know, now it's like I'm"},{"speaker":"Andrea Goulet","startTime":2846.46,"endTime":2848.9500000000003,"body":"using it to capture more"},{"speaker":"Andrea Goulet","startTime":2848.9500000000003,"endTime":2853.15,"body":"nuance and I'm actually like"},{"speaker":"Andrea Goulet","startTime":2848.9500000000003,"endTime":2853.15,"body":"having more dialogue to refine"},{"speaker":"Andrea Goulet","startTime":2853.15,"endTime":2856.1200000000003,"body":"my thinking rather than just"},{"speaker":"Andrea Goulet","startTime":2853.15,"endTime":2856.1200000000003,"body":"trying to focus at speed."},{"speaker":"Andrea Goulet","startTime":2856.1200000000003,"endTime":2860.23,"body":"So I'm actually using"},{"speaker":"Andrea Goulet","startTime":2856.1200000000003,"endTime":2860.23,"body":"tools to go deeper."},{"speaker":"Andrea Goulet","startTime":2861.085,"endTime":2863.965,"body":"Like, help me think about"},{"speaker":"Andrea Goulet","startTime":2861.085,"endTime":2863.965,"body":"this in a more skeptical way."},{"speaker":"Andrea Goulet","startTime":2863.9950000000003,"endTime":2866.875,"body":"I do tend to be a little bit"},{"speaker":"Andrea Goulet","startTime":2863.9950000000003,"endTime":2866.875,"body":"more of a, I have an optimism"},{"speaker":"Andrea Goulet","startTime":2866.875,"endTime":2871.585,"body":"bias, so by asking it, like ask"},{"speaker":"Andrea Goulet","startTime":2866.875,"endTime":2871.585,"body":"me critical questions to help"},{"speaker":"Andrea Goulet","startTime":2871.585,"endTime":2874.405,"body":"me refine my thinking, changing"},{"speaker":"Andrea Goulet","startTime":2871.585,"endTime":2874.405,"body":"the way I'm prompting it."},{"speaker":"Andrea Goulet","startTime":2874.405,"endTime":2877.2250000000004,"body":"So then that way I'm focusing"},{"speaker":"Andrea Goulet","startTime":2874.405,"endTime":2877.2250000000004,"body":"on depth more than just like"},{"speaker":"Andrea Goulet","startTime":2877.645,"endTime":2879.175,"body":"generating a bunch of gibberish."},{"speaker":"Galen Low","startTime":2879.565,"endTime":2881.6650000000004,"body":"Speaking of AI as a"},{"speaker":"Galen Low","startTime":2879.565,"endTime":2881.6650000000004,"body":"tool, something you said to me"},{"speaker":"Galen Low","startTime":2881.6650000000004,"endTime":2884.155,"body":"as we were prepping for this,"},{"speaker":"Galen Low","startTime":2881.6650000000004,"endTime":2884.155,"body":"you said the purpose of AI is"},{"speaker":"Galen Low","startTime":2884.155,"endTime":2885.895,"body":"to help humans human better."},{"speaker":"Andrea Goulet","startTime":2886.34,"endTime":2886.98,"body":"I did say that."},{"speaker":"Andrea Goulet","startTime":2887.05,"endTime":2887.34,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":2887.485,"endTime":2888.385,"body":"I think that's the mission."},{"speaker":"Andrea Goulet","startTime":2888.385,"endTime":2889.045,"body":"I think like."},{"speaker":"Andrea Goulet","startTime":2889.48,"endTime":2892.9900000000002,"body":"And I think like for the"},{"speaker":"Andrea Goulet","startTime":2889.48,"endTime":2892.9900000000002,"body":"developers who are building"},{"speaker":"Andrea Goulet","startTime":2892.9900000000002,"endTime":2894.7900000000004,"body":"these models, like,"},{"speaker":"Andrea Goulet","startTime":2892.9900000000002,"endTime":2894.7900000000004,"body":"okay, I wanna be helpful."},{"speaker":"Andrea Goulet","startTime":2894.9700000000003,"endTime":2896.32,"body":"Why do I wanna be helpful?"},{"speaker":"Andrea Goulet","startTime":2896.32,"endTime":2897.82,"body":"It's 'cause I want"},{"speaker":"Andrea Goulet","startTime":2896.32,"endTime":2897.82,"body":"humans to human better."},{"speaker":"Andrea Goulet","startTime":2898.3300000000004,"endTime":2902.1400000000003,"body":"And so on a team, this can"},{"speaker":"Andrea Goulet","startTime":2898.3300000000004,"endTime":2902.1400000000003,"body":"look like, you know, Genworth"},{"speaker":"Andrea Goulet","startTime":2902.2000000000003,"endTime":2903.61,"body":"is I'm in Richmond, Virginia."},{"speaker":"Andrea Goulet","startTime":2903.61,"endTime":2906.4300000000003,"body":"They're a company that"},{"speaker":"Andrea Goulet","startTime":2903.61,"endTime":2906.4300000000003,"body":"specialize in insurance"},{"speaker":"Andrea Goulet","startTime":2906.4300000000003,"endTime":2907.3,"body":"and stuff and finance."},{"speaker":"Andrea Goulet","startTime":2908.0800000000004,"endTime":2909.19,"body":"The CIO is on a panel."},{"speaker":"Andrea Goulet","startTime":2909.19,"endTime":2911.4700000000003,"body":"I really liked the way"},{"speaker":"Andrea Goulet","startTime":2909.19,"endTime":2911.4700000000003,"body":"that he shared things."},{"speaker":"Andrea Goulet","startTime":2911.4700000000003,"endTime":2914.32,"body":"He's like, you know, AI"},{"speaker":"Andrea Goulet","startTime":2911.4700000000003,"endTime":2914.32,"body":"is an empathy enabler."},{"speaker":"Andrea Goulet","startTime":2914.7250000000004,"endTime":2918.835,"body":"Because the worst thing we"},{"speaker":"Andrea Goulet","startTime":2914.7250000000004,"endTime":2918.835,"body":"wanna do is have a chat bot"},{"speaker":"Andrea Goulet","startTime":2919.195,"endTime":2922.675,"body":"interact with somebody at like"},{"speaker":"Andrea Goulet","startTime":2919.195,"endTime":2922.675,"body":"a major crisis in their life."},{"speaker":"Andrea Goulet","startTime":2922.7250000000004,"endTime":2925.395,"body":"That is the opposite of"},{"speaker":"Andrea Goulet","startTime":2922.7250000000004,"endTime":2925.395,"body":"everything we stand for."},{"speaker":"Andrea Goulet","startTime":2925.395,"endTime":2927.795,"body":"And it's like organizationally,"},{"speaker":"Andrea Goulet","startTime":2925.395,"endTime":2927.795,"body":"and I like, that's"},{"speaker":"Andrea Goulet","startTime":2927.795,"endTime":2928.5750000000003,"body":"gonna lose us money."},{"speaker":"Andrea Goulet","startTime":2929.1150000000002,"endTime":2932.9550000000004,"body":"How can we use AI to eliminate"},{"speaker":"Andrea Goulet","startTime":2929.1150000000002,"endTime":2932.9550000000004,"body":"the things that are getting in"},{"speaker":"Andrea Goulet","startTime":2932.9550000000004,"endTime":2937.59,"body":"the way of having our agents"},{"speaker":"Andrea Goulet","startTime":2932.9550000000004,"endTime":2937.59,"body":"be there and extend even"},{"speaker":"Andrea Goulet","startTime":2937.59,"endTime":2940.6800000000003,"body":"more time and more compassion"},{"speaker":"Andrea Goulet","startTime":2937.59,"endTime":2940.6800000000003,"body":"with each of our customers?"},{"speaker":"Galen Low","startTime":2940.77,"endTime":2941.1600000000003,"body":"I love that."},{"speaker":"Galen Low","startTime":2941.1600000000003,"endTime":2943.3500000000004,"body":"And that translates"},{"speaker":"Galen Low","startTime":2941.1600000000003,"endTime":2943.3500000000004,"body":"into teamwork."},{"speaker":"Andrea Goulet","startTime":2943.6200000000003,"endTime":2943.92,"body":"Yep."},{"speaker":"Andrea Goulet","startTime":2944.19,"endTime":2947.8500000000004,"body":"That is a great example of using"},{"speaker":"Andrea Goulet","startTime":2944.19,"endTime":2947.8500000000004,"body":"AI to help humans human better."},{"speaker":"Andrea Goulet","startTime":2948.15,"endTime":2952.5,"body":"And so I think that where you"},{"speaker":"Andrea Goulet","startTime":2948.15,"endTime":2952.5,"body":"can use this is, you know, AI"},{"speaker":"Andrea Goulet","startTime":2952.5,"endTime":2953.67,"body":"very much is the wild west."},{"speaker":"Andrea Goulet","startTime":2953.67,"endTime":2955.59,"body":"A lot of it is like, oh,"},{"speaker":"Andrea Goulet","startTime":2953.67,"endTime":2955.59,"body":"it's used for vibe coding,"},{"speaker":"Andrea Goulet","startTime":2955.59,"endTime":2956.52,"body":"it's used for this and that."},{"speaker":"Andrea Goulet","startTime":2957.09,"endTime":2960.03,"body":"Where in your organization can"},{"speaker":"Andrea Goulet","startTime":2957.09,"endTime":2960.03,"body":"you leverage this as a tool"},{"speaker":"Andrea Goulet","startTime":2960.03,"endTime":2963.1800000000003,"body":"to help you run experiments or"},{"speaker":"Andrea Goulet","startTime":2960.03,"endTime":2963.1800000000003,"body":"to help you brainstorm or to"},{"speaker":"Andrea Goulet","startTime":2963.21,"endTime":2966.3900000000003,"body":"help you like, and so I think"},{"speaker":"Andrea Goulet","startTime":2963.21,"endTime":2966.3900000000003,"body":"AI literacy in terms of what"},{"speaker":"Andrea Goulet","startTime":2966.3900000000003,"endTime":2971.25,"body":"is it and thinking about as a"},{"speaker":"Andrea Goulet","startTime":2966.3900000000003,"endTime":2971.25,"body":"tool and not replacing an agent"},{"speaker":"Andrea Goulet","startTime":2971.82,"endTime":2975.3900000000003,"body":"as just gonna have an army"},{"speaker":"Andrea Goulet","startTime":2971.82,"endTime":2975.3900000000003,"body":"of chat bots run our company."},{"speaker":"Andrea Goulet","startTime":2975.8700000000003,"endTime":2979.8,"body":"There are some use cases,"},{"speaker":"Andrea Goulet","startTime":2975.8700000000003,"endTime":2979.8,"body":"I guess where that can be"},{"speaker":"Andrea Goulet","startTime":2979.8,"endTime":2981.21,"body":"the most efficient, but."},{"speaker":"Andrea Goulet","startTime":2981.96,"endTime":2986.07,"body":"I would argue that most"},{"speaker":"Andrea Goulet","startTime":2981.96,"endTime":2986.07,"body":"business models or organizations"},{"speaker":"Andrea Goulet","startTime":2986.07,"endTime":2987.63,"body":"don't fall under that bucket."},{"speaker":"Andrea Goulet","startTime":2988.2000000000003,"endTime":2992.5800000000004,"body":"So that's the way I think about"},{"speaker":"Andrea Goulet","startTime":2988.2000000000003,"endTime":2992.5800000000004,"body":"it is the purpose of AI is"},{"speaker":"Andrea Goulet","startTime":2992.5800000000004,"endTime":2994.11,"body":"to help humans human better."},{"speaker":"Andrea Goulet","startTime":2994.6800000000003,"endTime":2998.28,"body":"And the way that we do"},{"speaker":"Andrea Goulet","startTime":2994.6800000000003,"endTime":2998.28,"body":"that isn't necessarily by"},{"speaker":"Andrea Goulet","startTime":2998.28,"endTime":3000.32,"body":"following our instincts."},{"speaker":"Andrea Goulet","startTime":3000.32,"endTime":3002.5400000000004,"body":"Like that can be a really"},{"speaker":"Andrea Goulet","startTime":3000.32,"endTime":3002.5400000000004,"body":"good place to start, but"},{"speaker":"Andrea Goulet","startTime":3002.5400000000004,"endTime":3006.9500000000003,"body":"it's by following the science"},{"speaker":"Andrea Goulet","startTime":3002.5400000000004,"endTime":3006.9500000000003,"body":"around how do we effectively"},{"speaker":"Andrea Goulet","startTime":3006.9500000000003,"endTime":3007.76,"body":"communicate with each other."},{"speaker":"Andrea Goulet","startTime":3008.675,"endTime":3011.9750000000004,"body":"And again, going that"},{"speaker":"Andrea Goulet","startTime":3008.675,"endTime":3011.9750000000004,"body":"layer deeper and that ends"},{"speaker":"Andrea Goulet","startTime":3011.9750000000004,"endTime":3014.135,"body":"up becoming a question"},{"speaker":"Andrea Goulet","startTime":3011.9750000000004,"endTime":3014.135,"body":"of how do we effectively"},{"speaker":"Andrea Goulet","startTime":3014.135,"endTime":3015.155,"body":"empathize with each other?"},{"speaker":"Galen Low","startTime":3015.695,"endTime":3016.085,"body":"I love that."},{"speaker":"Galen Low","startTime":3016.085,"endTime":3017.5550000000003,"body":"It actually makes"},{"speaker":"Galen Low","startTime":3016.085,"endTime":3017.5550000000003,"body":"space for empathy."},{"speaker":"Andrea Goulet","startTime":3017.885,"endTime":3018.215,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":3018.5150000000003,"endTime":3019.505,"body":"Well, I mean, empathy exists."},{"speaker":"Andrea Goulet","startTime":3019.565,"endTime":3021.3650000000002,"body":"It's like, that's like"},{"speaker":"Andrea Goulet","startTime":3019.565,"endTime":3021.3650000000002,"body":"saying make space for"},{"speaker":"Andrea Goulet","startTime":3021.3650000000002,"endTime":3021.9950000000003,"body":"your heart beating."},{"speaker":"Galen Low","startTime":3022.085,"endTime":3023.1200000000003,"body":"I mean, and that's"},{"speaker":"Galen Low","startTime":3022.085,"endTime":3023.1200000000003,"body":"the kind of the thing that like."},{"speaker":"Galen Low","startTime":3023.8100000000004,"endTime":3025.3100000000004,"body":"That is the sort of"},{"speaker":"Galen Low","startTime":3023.8100000000004,"endTime":3025.3100000000004,"body":"business argument, I"},{"speaker":"Galen Low","startTime":3025.3100000000004,"endTime":3026.21,"body":"guess, in a way, right?"},{"speaker":"Galen Low","startTime":3026.215,"endTime":3027.4500000000003,"body":"It's actually, it's like"},{"speaker":"Galen Low","startTime":3026.215,"endTime":3027.4500000000003,"body":"we didn't have enough"},{"speaker":"Galen Low","startTime":3027.4500000000003,"endTime":3029.8500000000004,"body":"time for empathy to have"},{"speaker":"Galen Low","startTime":3027.4500000000003,"endTime":3029.8500000000004,"body":"these conversations about"},{"speaker":"Galen Low","startTime":3029.8500000000004,"endTime":3032.4300000000003,"body":"values and the way we're"},{"speaker":"Galen Low","startTime":3029.8500000000004,"endTime":3032.4300000000003,"body":"communicating and whether we're"},{"speaker":"Galen Low","startTime":3032.4300000000003,"endTime":3033.57,"body":"communicating effectively."},{"speaker":"Galen Low","startTime":3033.57,"endTime":3036.63,"body":"And yet that is the equivalency"},{"speaker":"Galen Low","startTime":3033.57,"endTime":3036.63,"body":"of not leaving enough"},{"speaker":"Galen Low","startTime":3036.63,"endTime":3037.7400000000002,"body":"space for your heart to be."},{"speaker":"Andrea Goulet","startTime":3038.1000000000004,"endTime":3040.59,"body":"I would actually"},{"speaker":"Andrea Goulet","startTime":3038.1000000000004,"endTime":3040.59,"body":"argue, so that made me think"},{"speaker":"Andrea Goulet","startTime":3040.59,"endTime":3044.34,"body":"about, you've got different"},{"speaker":"Andrea Goulet","startTime":3040.59,"endTime":3044.34,"body":"functions like breathing"},{"speaker":"Andrea Goulet","startTime":3044.34,"endTime":3045.6000000000004,"body":"your respiratory system."},{"speaker":"Andrea Goulet","startTime":3045.84,"endTime":3048.36,"body":"It's both voluntary,"},{"speaker":"Andrea Goulet","startTime":3045.84,"endTime":3048.36,"body":"involuntary, so for the"},{"speaker":"Andrea Goulet","startTime":3048.36,"endTime":3049.98,"body":"majority of the day I'm going"},{"speaker":"Andrea Goulet","startTime":3048.36,"endTime":3049.98,"body":"around, I'm not thinking"},{"speaker":"Andrea Goulet","startTime":3049.98,"endTime":3052.2000000000003,"body":"about like air going in"},{"speaker":"Andrea Goulet","startTime":3049.98,"endTime":3052.2000000000003,"body":"and out my nostrils, right?"},{"speaker":"Andrea Goulet","startTime":3052.755,"endTime":3057.6150000000002,"body":"But when I sit down and I"},{"speaker":"Andrea Goulet","startTime":3052.755,"endTime":3057.6150000000002,"body":"regulate, like meditation,"},{"speaker":"Andrea Goulet","startTime":3057.9750000000004,"endTime":3062.5350000000003,"body":"creating a condition where my"},{"speaker":"Andrea Goulet","startTime":3057.9750000000004,"endTime":3062.5350000000003,"body":"heart rate is going to slow, or"},{"speaker":"Andrea Goulet","startTime":3062.5350000000003,"endTime":3065.925,"body":"going on a run, like knowing how"},{"speaker":"Andrea Goulet","startTime":3062.5350000000003,"endTime":3065.925,"body":"to have these different physical"},{"speaker":"Andrea Goulet","startTime":3065.925,"endTime":3070.425,"body":"systems and how to optimize"},{"speaker":"Andrea Goulet","startTime":3065.925,"endTime":3070.425,"body":"those, I think there is then the"},{"speaker":"Andrea Goulet","startTime":3070.425,"endTime":3073.7250000000004,"body":"case of like, no, you do need"},{"speaker":"Andrea Goulet","startTime":3070.425,"endTime":3073.7250000000004,"body":"to make space to listen to your"},{"speaker":"Andrea Goulet","startTime":3073.7250000000004,"endTime":3075.5550000000003,"body":"heartbeat and to regulate that."},{"speaker":"Andrea Goulet","startTime":3075.5550000000003,"endTime":3078.61,"body":"You do need to make space"},{"speaker":"Andrea Goulet","startTime":3075.5550000000003,"endTime":3078.61,"body":"to listen to your breath."},{"speaker":"Andrea Goulet","startTime":3079.65,"endTime":3084.6000000000004,"body":"Calm yourself down or get more"},{"speaker":"Andrea Goulet","startTime":3079.65,"endTime":3084.6000000000004,"body":"air in, or whatever it is."},{"speaker":"Andrea Goulet","startTime":3084.7200000000003,"endTime":3088.23,"body":"And so, you know, empathy in"},{"speaker":"Andrea Goulet","startTime":3084.7200000000003,"endTime":3088.23,"body":"a similar way, like we have"},{"speaker":"Andrea Goulet","startTime":3088.23,"endTime":3089.94,"body":"it, it's a predictive tool."},{"speaker":"Andrea Goulet","startTime":3090.0,"endTime":3092.1000000000004,"body":"We're using it, we're"},{"speaker":"Andrea Goulet","startTime":3090.0,"endTime":3092.1000000000004,"body":"using it in different ways."},{"speaker":"Andrea Goulet","startTime":3092.1000000000004,"endTime":3094.3500000000004,"body":"It gets expressed in different"},{"speaker":"Andrea Goulet","startTime":3092.1000000000004,"endTime":3094.3500000000004,"body":"ways, but it's there."},{"speaker":"Andrea Goulet","startTime":3094.7400000000002,"endTime":3097.4100000000003,"body":"But are we taking the time"},{"speaker":"Andrea Goulet","startTime":3094.7400000000002,"endTime":3097.4100000000003,"body":"to really observe it and to"},{"speaker":"Andrea Goulet","startTime":3097.4100000000003,"endTime":3100.4700000000003,"body":"think about how we can do it"},{"speaker":"Andrea Goulet","startTime":3097.4100000000003,"endTime":3100.4700000000003,"body":"better for our organizations"},{"speaker":"Andrea Goulet","startTime":3100.4700000000003,"endTime":3104.61,"body":"or for whatever mission that we"},{"speaker":"Andrea Goulet","startTime":3100.4700000000003,"endTime":3104.61,"body":"want to get a group of people"},{"speaker":"Andrea Goulet","startTime":3104.61,"endTime":3106.17,"body":"together and achieve something."},{"speaker":"Galen Low","startTime":3106.6650000000004,"endTime":3107.175,"body":"I like it."},{"speaker":"Galen Low","startTime":3107.505,"endTime":3109.0950000000003,"body":"Andrea, thank you so"},{"speaker":"Galen Low","startTime":3107.505,"endTime":3109.0950000000003,"body":"much for spending the"},{"speaker":"Galen Low","startTime":3109.0950000000003,"endTime":3109.755,"body":"time with you today."},{"speaker":"Galen Low","startTime":3109.755,"endTime":3110.835,"body":"It's been so much fun."},{"speaker":"Galen Low","startTime":3111.105,"endTime":3112.905,"body":"I love the ideas you"},{"speaker":"Galen Low","startTime":3111.105,"endTime":3112.905,"body":"bring to the table."},{"speaker":"Galen Low","startTime":3113.175,"endTime":3115.605,"body":"I will try and gather some"},{"speaker":"Galen Low","startTime":3113.175,"endTime":3115.605,"body":"of the names and some of the"},{"speaker":"Galen Low","startTime":3115.605,"endTime":3118.215,"body":"research and put them in the"},{"speaker":"Galen Low","startTime":3115.605,"endTime":3118.215,"body":"show notes because I find"},{"speaker":"Galen Low","startTime":3118.215,"endTime":3120.945,"body":"talking to you is almost"},{"speaker":"Galen Low","startTime":3118.215,"endTime":3120.945,"body":"like you're this hub and the"},{"speaker":"Galen Low","startTime":3120.945,"endTime":3122.235,"body":"spokes just shoot out from it."},{"speaker":"Galen Low","startTime":3122.235,"endTime":3123.4350000000004,"body":"I'm like, okay, now I"},{"speaker":"Galen Low","startTime":3122.235,"endTime":3123.4350000000004,"body":"need to go and look at"},{"speaker":"Galen Low","startTime":3123.4350000000004,"endTime":3124.215,"body":"this and this and this."},{"speaker":"Galen Low","startTime":3124.6650000000004,"endTime":3125.76,"body":"This has been really great."},{"speaker":"Galen Low","startTime":3126.0,"endTime":3126.7050000000004,"body":"Thank you again."},{"speaker":"Andrea Goulet","startTime":3126.855,"endTime":3128.625,"body":"There's"},{"speaker":"Andrea Goulet","startTime":3126.855,"endTime":3128.625,"body":"also, you had mentioned the"},{"speaker":"Andrea Goulet","startTime":3128.625,"endTime":3130.0350000000003,"body":"history of the word empathy."},{"speaker":"Andrea Goulet","startTime":3130.0350000000003,"endTime":3132.625,"body":"I have the very first"},{"speaker":"Andrea Goulet","startTime":3130.0350000000003,"endTime":3132.625,"body":"article that I put up on"},{"speaker":"Andrea Goulet","startTime":3132.625,"endTime":3133.925,"body":"my LinkedIn newsletter."},{"speaker":"Andrea Goulet","startTime":3134.5,"endTime":3137.02,"body":"It was defining empathy as"},{"speaker":"Andrea Goulet","startTime":3134.5,"endTime":3137.02,"body":"like nailing jello to the wall."},{"speaker":"Galen Low","startTime":3138.2200000000003,"endTime":3138.3100000000004,"body":"Yeah."},{"speaker":"Andrea Goulet","startTime":3138.34,"endTime":3140.7400000000002,"body":"Because"},{"speaker":"Andrea Goulet","startTime":3138.34,"endTime":3140.7400000000002,"body":"that I was like, okay, I'm"},{"speaker":"Andrea Goulet","startTime":3140.7400000000002,"endTime":3142.7200000000003,"body":"interested in learning about"},{"speaker":"Andrea Goulet","startTime":3140.7400000000002,"endTime":3142.7200000000003,"body":"how to describe empathy."},{"speaker":"Andrea Goulet","startTime":3142.7200000000003,"endTime":3144.46,"body":"I should probably just start"},{"speaker":"Andrea Goulet","startTime":3142.7200000000003,"endTime":3144.46,"body":"with like, what is empathy?"},{"speaker":"Andrea Goulet","startTime":3144.52,"endTime":3147.1600000000003,"body":"And it's like the literature"},{"speaker":"Andrea Goulet","startTime":3144.52,"endTime":3147.1600000000003,"body":"is there's not a lot of"},{"speaker":"Andrea Goulet","startTime":3147.1600000000003,"endTime":3149.4700000000003,"body":"consensus and we're getting"},{"speaker":"Andrea Goulet","startTime":3147.1600000000003,"endTime":3149.4700000000003,"body":"all this new data just in the"},{"speaker":"Andrea Goulet","startTime":3149.4700000000003,"endTime":3151.84,"body":"past decade or so because the"},{"speaker":"Andrea Goulet","startTime":3149.4700000000003,"endTime":3151.84,"body":"neuroscience has gotten better."},{"speaker":"Andrea Goulet","startTime":3151.84,"endTime":3154.78,"body":"So before we were only operating"},{"speaker":"Andrea Goulet","startTime":3151.84,"endTime":3154.78,"body":"on behavioral outputs of"},{"speaker":"Andrea Goulet","startTime":3154.78,"endTime":3158.02,"body":"people saying how We didn't"},{"speaker":"Andrea Goulet","startTime":3154.78,"endTime":3158.02,"body":"even get into like all the"},{"speaker":"Andrea Goulet","startTime":3158.1400000000003,"endTime":3161.6850000000004,"body":"stuff we talked about empathic"},{"speaker":"Andrea Goulet","startTime":3158.1400000000003,"endTime":3161.6850000000004,"body":"accuracy and stuff like that."},{"speaker":"Andrea Goulet","startTime":3162.34,"endTime":3166.21,"body":"But yeah, there's so much"},{"speaker":"Andrea Goulet","startTime":3162.34,"endTime":3166.21,"body":"here that I think it's"},{"speaker":"Andrea Goulet","startTime":3166.21,"endTime":3167.6200000000003,"body":"endlessly fascinating."},{"speaker":"Andrea Goulet","startTime":3167.6200000000003,"endTime":3170.0800000000004,"body":"We have something that's"},{"speaker":"Andrea Goulet","startTime":3167.6200000000003,"endTime":3170.0800000000004,"body":"endlessly fascinating and can"},{"speaker":"Andrea Goulet","startTime":3170.0800000000004,"endTime":3171.46,"body":"also have a positive impact."},{"speaker":"Andrea Goulet","startTime":3171.46,"endTime":3174.28,"body":"I just, that sounds"},{"speaker":"Andrea Goulet","startTime":3171.46,"endTime":3174.28,"body":"very exciting to me."},{"speaker":"Galen Low","startTime":3175.2400000000002,"endTime":3175.69,"body":"I love that."},{"speaker":"Galen Low","startTime":3175.69,"endTime":3175.7200000000003,"body":"I love that."},{"speaker":"Galen Low","startTime":3175.9300000000003,"endTime":3177.52,"body":"Andrea, where can people"},{"speaker":"Galen Low","startTime":3175.9300000000003,"endTime":3177.52,"body":"learn more about you?"},{"speaker":"Andrea Goulet","startTime":3177.7900000000004,"endTime":3179.8900000000003,"body":"So you can go to"},{"speaker":"Andrea Goulet","startTime":3177.7900000000004,"endTime":3179.8900000000003,"body":"my website, andreagoulet.com."},{"speaker":"Andrea Goulet","startTime":3179.9500000000003,"endTime":3181.63,"body":"I got a contact form on there."},{"speaker":"Andrea Goulet","startTime":3181.69,"endTime":3185.26,"body":"So I'm a independent, I call"},{"speaker":"Andrea Goulet","startTime":3181.69,"endTime":3185.26,"body":"myself a communications systems"},{"speaker":"Andrea Goulet","startTime":3185.26,"endTime":3188.6800000000003,"body":"architect, so I work with"},{"speaker":"Andrea Goulet","startTime":3185.26,"endTime":3188.6800000000003,"body":"organizations to help humans"},{"speaker":"Andrea Goulet","startTime":3188.6800000000003,"endTime":3191.8300000000004,"body":"human better so that they can"},{"speaker":"Andrea Goulet","startTime":3188.6800000000003,"endTime":3191.8300000000004,"body":"achieve their business goals"},{"speaker":"Andrea Goulet","startTime":3191.8300000000004,"endTime":3193.0600000000004,"body":"or organizational mission."},{"speaker":"Andrea Goulet","startTime":3193.4500000000003,"endTime":3196.78,"body":"And then I'm on LinkedIn,"},{"speaker":"Andrea Goulet","startTime":3193.4500000000003,"endTime":3196.78,"body":"so you can follow me there."},{"speaker":"Andrea Goulet","startTime":3197.11,"endTime":3198.76,"body":"I've got a newsletter"},{"speaker":"Andrea Goulet","startTime":3197.11,"endTime":3198.76,"body":"there as well."},{"speaker":"Andrea Goulet","startTime":3199.0600000000004,"endTime":3201.28,"body":"I am not on any other"},{"speaker":"Andrea Goulet","startTime":3199.0600000000004,"endTime":3201.28,"body":"social platform."},{"speaker":"Andrea Goulet","startTime":3201.28,"endTime":3203.26,"body":"I have a Bluesky account,"},{"speaker":"Andrea Goulet","startTime":3201.28,"endTime":3203.26,"body":"and I think you'll see"},{"speaker":"Andrea Goulet","startTime":3203.26,"endTime":3205.48,"body":"like six hosts on there."},{"speaker":"Andrea Goulet","startTime":3205.885,"endTime":3208.9750000000004,"body":"So LinkedIn and my website"},{"speaker":"Andrea Goulet","startTime":3205.885,"endTime":3208.9750000000004,"body":"are definitely the best"},{"speaker":"Andrea Goulet","startTime":3208.9750000000004,"endTime":3211.375,"body":"places to follow me and"},{"speaker":"Andrea Goulet","startTime":3208.9750000000004,"endTime":3211.375,"body":"get in touch with me."},{"speaker":"Galen Low","startTime":3211.675,"endTime":3213.2050000000004,"body":"I'll include those"},{"speaker":"Galen Low","startTime":3211.675,"endTime":3213.2050000000004,"body":"links in the show notes."},{"speaker":"Galen Low","startTime":3213.445,"endTime":3214.375,"body":"Andrea, thank you again."},{"speaker":"Galen Low","startTime":3214.375,"endTime":3215.065,"body":"I really appreciate it."},{"speaker":"Andrea Goulet","startTime":3215.2450000000003,"endTime":3215.965,"body":"Yeah, thank you."},{"speaker":"Galen Low","startTime":3217.645,"endTime":3219.2650000000003,"body":"That's it for"},{"speaker":"Galen Low","startTime":3217.645,"endTime":3219.2650000000003,"body":"today's episode of The Digital"},{"speaker":"Galen Low","startTime":3219.2650000000003,"endTime":3220.6150000000002,"body":"Project Manager Podcast."},{"speaker":"Galen Low","startTime":3220.6150000000002,"endTime":3222.295,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3220.6150000000002,"endTime":3222.295,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3222.295,"endTime":3223.735,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3222.295,"endTime":3223.735,"body":"you're listening."},{"speaker":"Galen Low","startTime":3223.7400000000002,"endTime":3226.405,"body":"And if you want more tactical"},{"speaker":"Galen Low","startTime":3223.7400000000002,"endTime":3226.405,"body":"insights, case studies and"},{"speaker":"Galen Low","startTime":3226.405,"endTime":3229.5,"body":"playbooks, head on over to"},{"speaker":"Galen Low","startTime":3226.405,"endTime":3229.5,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3229.8700000000003,"endTime":3231.4900000000002,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3229.8700000000003,"endTime":3231.4900000000002,"body":"thanks for listening."}]}