{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.73,"endTime":24.86,"body":"Are there more job"},{"speaker":"Galen Low","startTime":22.73,"endTime":24.86,"body":"opportunities for technical"},{"speaker":"Galen Low","startTime":24.86,"endTime":27.05,"body":"project professionals"},{"speaker":"Galen Low","startTime":24.86,"endTime":27.05,"body":"in healthcare than in"},{"speaker":"Galen Low","startTime":27.05,"endTime":28.46,"body":"tech or government IT?"},{"speaker":"Galen Low","startTime":28.64,"endTime":31.580000000000002,"body":"And if so, why aren't more"},{"speaker":"Galen Low","startTime":28.64,"endTime":31.580000000000002,"body":"project professionals pivoting"},{"speaker":"Galen Low","startTime":31.64,"endTime":34.1,"body":"from some of these affected"},{"speaker":"Galen Low","startTime":31.64,"endTime":34.1,"body":"industries into healthcare?"},{"speaker":"Rachel M. Keyser","startTime":34.370000000000005,"endTime":35.27,"body":"Absolutely."},{"speaker":"Rachel M. Keyser","startTime":35.3,"endTime":37.370000000000005,"body":"Many people may not"},{"speaker":"Rachel M. Keyser","startTime":35.3,"endTime":37.370000000000005,"body":"know actually that these"},{"speaker":"Rachel M. Keyser","startTime":37.370000000000005,"endTime":38.75,"body":"opportunities are here."},{"speaker":"Rachel M. Keyser","startTime":38.93,"endTime":41.205,"body":"But here's the thing,"},{"speaker":"Rachel M. Keyser","startTime":38.93,"endTime":41.205,"body":"really, you don't have"},{"speaker":"Rachel M. Keyser","startTime":41.205,"endTime":42.325,"body":"to start from scratch."},{"speaker":"Rachel M. Keyser","startTime":42.72,"endTime":44.13,"body":"That's the beauty of it."},{"speaker":"Rachel M. Keyser","startTime":44.28,"endTime":48.0,"body":"You have so many transferable"},{"speaker":"Rachel M. Keyser","startTime":44.28,"endTime":48.0,"body":"skill sets, all you have"},{"speaker":"Rachel M. Keyser","startTime":48.0,"endTime":51.3,"body":"to do is really upskill or"},{"speaker":"Rachel M. Keyser","startTime":48.0,"endTime":51.3,"body":"just reskill, especially"},{"speaker":"Rachel M. Keyser","startTime":51.3,"endTime":54.36,"body":"on the healthcare side"},{"speaker":"Rachel M. Keyser","startTime":51.3,"endTime":54.36,"body":"because it's your skill in"},{"speaker":"Rachel M. Keyser","startTime":54.36,"endTime":55.95,"body":"tech that is being needed."},{"speaker":"Galen Low","startTime":56.22,"endTime":58.230000000000004,"body":"What do digital"},{"speaker":"Galen Low","startTime":56.22,"endTime":58.230000000000004,"body":"project professionals"},{"speaker":"Galen Low","startTime":58.230000000000004,"endTime":60.78,"body":"transitioning from other"},{"speaker":"Galen Low","startTime":58.230000000000004,"endTime":60.78,"body":"fields need to know and"},{"speaker":"Galen Low","startTime":60.78,"endTime":63.93,"body":"understand about the importance"},{"speaker":"Galen Low","startTime":60.78,"endTime":63.93,"body":"of pace in healthcare?"},{"speaker":"Rachel M. Keyser","startTime":64.02000000000001,"endTime":66.50999999999999,"body":"You have"},{"speaker":"Rachel M. Keyser","startTime":64.02000000000001,"endTime":66.50999999999999,"body":"to be very careful because"},{"speaker":"Rachel M. Keyser","startTime":66.53999999999999,"endTime":67.98,"body":"you are going to be dinged."},{"speaker":"Rachel M. Keyser","startTime":68.38,"endTime":71.92,"body":"You're going to be fined big"},{"speaker":"Rachel M. Keyser","startTime":68.38,"endTime":71.92,"body":"dollars, like in millions if"},{"speaker":"Rachel M. Keyser","startTime":72.1,"endTime":73.96000000000001,"body":"any patient data gets out."},{"speaker":"Rachel M. Keyser","startTime":74.14,"endTime":78.49000000000001,"body":"As much as we are trying to also"},{"speaker":"Rachel M. Keyser","startTime":74.14,"endTime":78.49000000000001,"body":"go with the pace of AI, we have"},{"speaker":"Rachel M. Keyser","startTime":78.49000000000001,"endTime":83.59,"body":"to really slow down and just"},{"speaker":"Rachel M. Keyser","startTime":78.49000000000001,"endTime":83.59,"body":"make sure that the safety of the"},{"speaker":"Rachel M. Keyser","startTime":83.59,"endTime":88.05,"body":"data is there, the privacy is"},{"speaker":"Rachel M. Keyser","startTime":83.59,"endTime":88.05,"body":"there, the governance is there."},{"speaker":"Galen Low","startTime":88.29,"endTime":89.97,"body":"What advice would"},{"speaker":"Galen Low","startTime":88.29,"endTime":89.97,"body":"you give to someone who is"},{"speaker":"Galen Low","startTime":89.97,"endTime":92.34,"body":"making the transition into"},{"speaker":"Galen Low","startTime":89.97,"endTime":92.34,"body":"healthcare as a project"},{"speaker":"Galen Low","startTime":92.34,"endTime":94.32000000000001,"body":"manager today in 2025?"},{"speaker":"Rachel M. Keyser","startTime":94.59,"endTime":96.33,"body":"The first"},{"speaker":"Rachel M. Keyser","startTime":94.59,"endTime":96.33,"body":"thing, if you haven't been"},{"speaker":"Rachel M. Keyser","startTime":96.33,"endTime":99.88,"body":"exposed to healthcare workflows,"},{"speaker":"Rachel M. Keyser","startTime":96.33,"endTime":99.88,"body":"really to be successful,"},{"speaker":"Rachel M. Keyser","startTime":102.69,"endTime":106.43,"body":"you need to..."},{"speaker":"Galen Low","startTime":106.565,"endTime":108.304,"body":"Welcome to The"},{"speaker":"Galen Low","startTime":106.565,"endTime":108.304,"body":"Digital Project Manager"},{"speaker":"Galen Low","startTime":108.304,"endTime":110.795,"body":"podcast — the show that"},{"speaker":"Galen Low","startTime":108.304,"endTime":110.795,"body":"helps delivery leaders work"},{"speaker":"Galen Low","startTime":110.795,"endTime":114.005,"body":"smarter, deliver faster, and"},{"speaker":"Galen Low","startTime":110.795,"endTime":114.005,"body":"lead better in the age of AI."},{"speaker":"Galen Low","startTime":114.395,"endTime":117.334,"body":"I'm Galen, and every week we"},{"speaker":"Galen Low","startTime":114.395,"endTime":117.334,"body":"dive into real world strategies,"},{"speaker":"Galen Low","startTime":117.455,"endTime":120.694,"body":"new tools, proven frameworks,"},{"speaker":"Galen Low","startTime":117.455,"endTime":120.694,"body":"and the occasional war story"},{"speaker":"Galen Low","startTime":120.694,"endTime":121.985,"body":"from the project front lines."},{"speaker":"Galen Low","startTime":122.315,"endTime":124.115,"body":"Whether you're steering"},{"speaker":"Galen Low","startTime":122.315,"endTime":124.115,"body":"massive transformation"},{"speaker":"Galen Low","startTime":124.115,"endTime":127.084,"body":"projects, wrangling AI"},{"speaker":"Galen Low","startTime":124.115,"endTime":127.084,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":127.084,"endTime":129.785,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":127.084,"endTime":129.785,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":130.175,"endTime":130.775,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":131.09,"endTime":133.94,"body":"Okay, today we're talking"},{"speaker":"Galen Low","startTime":131.09,"endTime":133.94,"body":"about why the healthcare sector"},{"speaker":"Galen Low","startTime":133.94,"endTime":137.81,"body":"needs talent from big tech and"},{"speaker":"Galen Low","startTime":133.94,"endTime":137.81,"body":"other non-medical sectors to"},{"speaker":"Galen Low","startTime":137.81,"endTime":140.9,"body":"truly thrive, and how project"},{"speaker":"Galen Low","startTime":137.81,"endTime":140.9,"body":"professionals can pivot into"},{"speaker":"Galen Low","startTime":140.9,"endTime":143.84,"body":"the world of AI-forward digital"},{"speaker":"Galen Low","startTime":140.9,"endTime":143.84,"body":"healthcare transformation."},{"speaker":"Galen Low","startTime":144.26,"endTime":147.23000000000002,"body":"My guest today is Rachel"},{"speaker":"Galen Low","startTime":144.26,"endTime":147.23000000000002,"body":"Keyser, a healthcare and IT"},{"speaker":"Galen Low","startTime":147.41,"endTime":150.86,"body":"program management consultant,"},{"speaker":"Galen Low","startTime":147.41,"endTime":150.86,"body":"and the founder and CEO of"},{"speaker":"Galen Low","startTime":150.86,"endTime":152.27,"body":"Project Elevation Partners."},{"speaker":"Galen Low","startTime":152.78,"endTime":155.299,"body":"Rachel is a project and"},{"speaker":"Galen Low","startTime":152.78,"endTime":155.299,"body":"program management trainer,"},{"speaker":"Galen Low","startTime":155.51,"endTime":158.359,"body":"coach, and consultant in"},{"speaker":"Galen Low","startTime":155.51,"endTime":158.359,"body":"the digital healthcare space"},{"speaker":"Galen Low","startTime":158.57,"endTime":161.63,"body":"focusing on integrating AI"},{"speaker":"Galen Low","startTime":158.57,"endTime":161.63,"body":"workflows for better outcomes."},{"speaker":"Galen Low","startTime":162.019,"endTime":165.29,"body":"She is also a keynote speaker"},{"speaker":"Galen Low","startTime":162.019,"endTime":165.29,"body":"and an advocate for the safe use"},{"speaker":"Galen Low","startTime":165.29,"endTime":166.85,"body":"of AI in the healthcare space."},{"speaker":"Galen Low","startTime":167.195,"endTime":168.815,"body":"Rachel, thanks for being"},{"speaker":"Galen Low","startTime":167.195,"endTime":168.815,"body":"with me here today."},{"speaker":"Rachel M. Keyser","startTime":169.085,"endTime":169.975,"body":"Thank"},{"speaker":"Rachel M. Keyser","startTime":169.085,"endTime":169.975,"body":"you for having me,"},{"speaker":"Rachel M. Keyser","startTime":169.975,"endTime":171.435,"body":"Galen, on the podcast."},{"speaker":"Galen Low","startTime":171.635,"endTime":172.325,"body":"It's such an honor."},{"speaker":"Galen Low","startTime":172.325,"endTime":174.035,"body":"I've loved our"},{"speaker":"Galen Low","startTime":172.325,"endTime":174.035,"body":"conversation so far."},{"speaker":"Galen Low","startTime":174.035,"endTime":176.435,"body":"So like for our listeners,"},{"speaker":"Galen Low","startTime":174.035,"endTime":176.435,"body":"Rachel and I, we've been"},{"speaker":"Galen Low","startTime":176.435,"endTime":179.465,"body":"nerding out about all things"},{"speaker":"Galen Low","startTime":176.435,"endTime":179.465,"body":"healthcare AI, and project"},{"speaker":"Galen Low","startTime":179.465,"endTime":181.055,"body":"management for a few weeks now."},{"speaker":"Galen Low","startTime":181.205,"endTime":184.445,"body":"And actually it was tough for"},{"speaker":"Galen Low","startTime":181.205,"endTime":184.445,"body":"us to like isolate a topic"},{"speaker":"Galen Low","startTime":184.655,"endTime":186.275,"body":"that we can kind of dig into."},{"speaker":"Galen Low","startTime":186.545,"endTime":189.185,"body":"And so for that reason"},{"speaker":"Galen Low","startTime":186.545,"endTime":189.185,"body":"I kind of hope that we"},{"speaker":"Galen Low","startTime":189.185,"endTime":190.26500000000001,"body":"zig and zag a little bit."},{"speaker":"Galen Low","startTime":190.745,"endTime":193.085,"body":"Here's the roadmap though, that"},{"speaker":"Galen Low","startTime":190.745,"endTime":193.085,"body":"I've sketched out for us today."},{"speaker":"Galen Low","startTime":193.46,"endTime":196.49,"body":"To start us off, I wanted to"},{"speaker":"Galen Low","startTime":193.46,"endTime":196.49,"body":"get one big burning question"},{"speaker":"Galen Low","startTime":196.49,"endTime":198.799,"body":"out of the way that like"},{"speaker":"Galen Low","startTime":196.49,"endTime":198.799,"body":"uncomfortable but pressing"},{"speaker":"Galen Low","startTime":198.799,"endTime":201.35,"body":"question that everyone"},{"speaker":"Galen Low","startTime":198.799,"endTime":201.35,"body":"wants to know the answer to."},{"speaker":"Galen Low","startTime":201.71,"endTime":203.45,"body":"But then I'd like to"},{"speaker":"Galen Low","startTime":201.71,"endTime":203.45,"body":"zoom out from that and"},{"speaker":"Galen Low","startTime":203.45,"endTime":204.35,"body":"talk about three things."},{"speaker":"Galen Low","startTime":204.35,"endTime":207.109,"body":"Firstly, I want us to talk"},{"speaker":"Galen Low","startTime":204.35,"endTime":207.109,"body":"about how the pace of change"},{"speaker":"Galen Low","startTime":207.109,"endTime":209.84,"body":"is different in healthcare when"},{"speaker":"Galen Low","startTime":207.109,"endTime":209.84,"body":"compared with other industries,"},{"speaker":"Galen Low","startTime":209.84,"endTime":210.95,"body":"and why that's important."},{"speaker":"Galen Low","startTime":211.415,"endTime":214.235,"body":"Then I'd like to explore some"},{"speaker":"Galen Low","startTime":211.415,"endTime":214.235,"body":"practical examples of how AI"},{"speaker":"Galen Low","startTime":214.235,"endTime":215.585,"body":"can support healthcare projects."},{"speaker":"Galen Low","startTime":215.825,"endTime":218.195,"body":"And lastly, I thought maybe"},{"speaker":"Galen Low","startTime":215.825,"endTime":218.195,"body":"we could talk about just how"},{"speaker":"Galen Low","startTime":218.195,"endTime":220.445,"body":"project professionals and"},{"speaker":"Galen Low","startTime":218.195,"endTime":220.445,"body":"tech specialists who have"},{"speaker":"Galen Low","startTime":220.445,"endTime":222.935,"body":"no background in healthcare"},{"speaker":"Galen Low","startTime":220.445,"endTime":222.935,"body":"can start their career"},{"speaker":"Galen Low","startTime":222.935,"endTime":225.335,"body":"transition into the healthcare"},{"speaker":"Galen Low","startTime":222.935,"endTime":225.335,"body":"space, if that's something"},{"speaker":"Galen Low","startTime":225.335,"endTime":226.115,"body":"they're interested in."},{"speaker":"Rachel M. Keyser","startTime":226.385,"endTime":227.465,"body":"That sounds great."},{"speaker":"Rachel M. Keyser","startTime":227.585,"endTime":228.425,"body":"Let's get it."},{"speaker":"Galen Low","startTime":229.295,"endTime":230.615,"body":"Let me start"},{"speaker":"Galen Low","startTime":229.295,"endTime":230.615,"body":"with my one hot question."},{"speaker":"Galen Low","startTime":231.26,"endTime":233.54,"body":"Recently we've seen a lot"},{"speaker":"Galen Low","startTime":231.26,"endTime":233.54,"body":"of project professionals"},{"speaker":"Galen Low","startTime":233.54,"endTime":236.33,"body":"who've been affected by"},{"speaker":"Galen Low","startTime":233.54,"endTime":236.33,"body":"mass layoffs in big tech."},{"speaker":"Galen Low","startTime":236.69,"endTime":239.18,"body":"And at the time of recording,"},{"speaker":"Galen Low","startTime":236.69,"endTime":239.18,"body":"we're also a couple weeks into"},{"speaker":"Galen Low","startTime":239.18,"endTime":242.03,"body":"a US government shutdown where"},{"speaker":"Galen Low","startTime":239.18,"endTime":242.03,"body":"it's possible that many public"},{"speaker":"Galen Low","startTime":242.03,"endTime":245.15,"body":"sector employees will have the"},{"speaker":"Galen Low","startTime":242.03,"endTime":245.15,"body":"roles eliminated, and yet it"},{"speaker":"Galen Low","startTime":245.15,"endTime":247.79,"body":"seems like technical project"},{"speaker":"Galen Low","startTime":245.15,"endTime":247.79,"body":"leadership roles are actually"},{"speaker":"Galen Low","startTime":247.85,"endTime":249.23,"body":"in demand in healthcare."},{"speaker":"Galen Low","startTime":249.29,"endTime":250.97,"body":"So here's my hot question."},{"speaker":"Galen Low","startTime":251.36,"endTime":253.85,"body":"Are there more job opportunities"},{"speaker":"Galen Low","startTime":251.36,"endTime":253.85,"body":"for technical project"},{"speaker":"Galen Low","startTime":253.85,"endTime":256.82,"body":"professionals in healthcare"},{"speaker":"Galen Low","startTime":253.85,"endTime":256.82,"body":"than in tech or government IT?"},{"speaker":"Galen Low","startTime":257.27,"endTime":260.15,"body":"And if so, why aren't more"},{"speaker":"Galen Low","startTime":257.27,"endTime":260.15,"body":"project professionals pivoting"},{"speaker":"Galen Low","startTime":260.27,"endTime":262.66999999999996,"body":"from some of these affected"},{"speaker":"Galen Low","startTime":260.27,"endTime":262.66999999999996,"body":"industries into healthcare?"},{"speaker":"Rachel M. Keyser","startTime":263.06,"endTime":263.99,"body":"Absolutely."},{"speaker":"Rachel M. Keyser","startTime":263.99,"endTime":264.83000000000004,"body":"Thanks, Galen."},{"speaker":"Rachel M. Keyser","startTime":265.01,"endTime":268.82,"body":"First of all, I wanna say that"},{"speaker":"Rachel M. Keyser","startTime":265.01,"endTime":268.82,"body":"for anyone who really is going"},{"speaker":"Rachel M. Keyser","startTime":268.82,"endTime":272.39,"body":"through these rifs in different"},{"speaker":"Rachel M. Keyser","startTime":268.82,"endTime":272.39,"body":"areas, both in big tech, in"},{"speaker":"Rachel M. Keyser","startTime":272.39,"endTime":275.18,"body":"government, you know, my heart"},{"speaker":"Rachel M. Keyser","startTime":272.39,"endTime":275.18,"body":"is out to you because it's"},{"speaker":"Rachel M. Keyser","startTime":275.18,"endTime":276.8,"body":"not easy out there as we know."},{"speaker":"Rachel M. Keyser","startTime":277.22,"endTime":279.91999999999996,"body":"And then to answer your"},{"speaker":"Rachel M. Keyser","startTime":277.22,"endTime":279.91999999999996,"body":"question, absolutely."},{"speaker":"Rachel M. Keyser","startTime":280.355,"endTime":284.28499999999997,"body":"This is happening at the same"},{"speaker":"Rachel M. Keyser","startTime":280.355,"endTime":284.28499999999997,"body":"time, as you say, many people"},{"speaker":"Rachel M. Keyser","startTime":284.28499999999997,"endTime":287.134,"body":"may not know actually that"},{"speaker":"Rachel M. Keyser","startTime":284.28499999999997,"endTime":287.134,"body":"these opportunities are here."},{"speaker":"Rachel M. Keyser","startTime":287.43499999999995,"endTime":290.82399999999996,"body":"Additionally, like anyone"},{"speaker":"Rachel M. Keyser","startTime":287.43499999999995,"endTime":290.82399999999996,"body":"else who may be seeking a"},{"speaker":"Rachel M. Keyser","startTime":290.82399999999996,"endTime":294.93499999999995,"body":"job, they may be thinking, oh,"},{"speaker":"Rachel M. Keyser","startTime":290.82399999999996,"endTime":294.93499999999995,"body":"I don't have this skillset."},{"speaker":"Rachel M. Keyser","startTime":295.264,"endTime":299.48,"body":"They, no one will actually"},{"speaker":"Rachel M. Keyser","startTime":295.264,"endTime":299.48,"body":"accept me in terms of, you know,"},{"speaker":"Rachel M. Keyser","startTime":299.48,"endTime":300.874,"body":"the job that they apply for."},{"speaker":"Rachel M. Keyser","startTime":300.874,"endTime":303.66499999999996,"body":"But here's the thing,"},{"speaker":"Rachel M. Keyser","startTime":300.874,"endTime":303.66499999999996,"body":"really, you don't have"},{"speaker":"Rachel M. Keyser","startTime":303.66499999999996,"endTime":305.04499999999996,"body":"to start from scratch."},{"speaker":"Rachel M. Keyser","startTime":305.28499999999997,"endTime":306.605,"body":"That's the beauty of it."},{"speaker":"Rachel M. Keyser","startTime":306.874,"endTime":309.81399999999996,"body":"You have so many"},{"speaker":"Rachel M. Keyser","startTime":306.874,"endTime":309.81399999999996,"body":"transferable skill sets."},{"speaker":"Rachel M. Keyser","startTime":310.34000000000003,"endTime":314.6,"body":"And so all you have to do is"},{"speaker":"Rachel M. Keyser","startTime":310.34000000000003,"endTime":314.6,"body":"really upskill or just reskill"},{"speaker":"Rachel M. Keyser","startTime":314.6,"endTime":317.63,"body":"for some of the different skills"},{"speaker":"Rachel M. Keyser","startTime":314.6,"endTime":317.63,"body":"that are being sought after,"},{"speaker":"Rachel M. Keyser","startTime":317.63,"endTime":320.96000000000004,"body":"especially on the healthcare"},{"speaker":"Rachel M. Keyser","startTime":317.63,"endTime":320.96000000000004,"body":"side because it's your skill"},{"speaker":"Rachel M. Keyser","startTime":321.16999999999996,"endTime":323.12,"body":"in tech that is being needed."},{"speaker":"Rachel M. Keyser","startTime":323.33000000000004,"endTime":323.78,"body":"Okay?"},{"speaker":"Rachel M. Keyser","startTime":324.04999999999995,"endTime":327.98,"body":"And then also for the"},{"speaker":"Rachel M. Keyser","startTime":324.04999999999995,"endTime":327.98,"body":"people, first of all, that"},{"speaker":"Rachel M. Keyser","startTime":328.4,"endTime":331.66999999999996,"body":"either are already project"},{"speaker":"Rachel M. Keyser","startTime":328.4,"endTime":331.66999999999996,"body":"managers or program managers."},{"speaker":"Rachel M. Keyser","startTime":332.12,"endTime":335.615,"body":"All you have to do is land the"},{"speaker":"Rachel M. Keyser","startTime":332.12,"endTime":335.615,"body":"healthcare workflow part of it."},{"speaker":"Rachel M. Keyser","startTime":336.31399999999996,"endTime":340.42499999999995,"body":"And honestly you are in"},{"speaker":"Rachel M. Keyser","startTime":336.31399999999996,"endTime":340.42499999999995,"body":"the running for, you know,"},{"speaker":"Rachel M. Keyser","startTime":340.42499999999995,"endTime":341.59400000000005,"body":"applying for this job."},{"speaker":"Rachel M. Keyser","startTime":341.59400000000005,"endTime":345.044,"body":"So the first thing why maybe"},{"speaker":"Rachel M. Keyser","startTime":341.59400000000005,"endTime":345.044,"body":"they're not is they don't know."},{"speaker":"Rachel M. Keyser","startTime":345.31399999999996,"endTime":345.73400000000004,"body":"Okay?"},{"speaker":"Rachel M. Keyser","startTime":346.034,"endTime":349.05499999999995,"body":"They don't know that these"},{"speaker":"Rachel M. Keyser","startTime":346.034,"endTime":349.05499999999995,"body":"skillset are being sought after."},{"speaker":"Rachel M. Keyser","startTime":349.23400000000004,"endTime":351.06399999999996,"body":"And this one thing"},{"speaker":"Rachel M. Keyser","startTime":349.23400000000004,"endTime":351.06399999999996,"body":"actually, I'm talking"},{"speaker":"Rachel M. Keyser","startTime":351.06399999999996,"endTime":353.46400000000006,"body":"about a lot on my LinkedIn."},{"speaker":"Rachel M. Keyser","startTime":353.884,"endTime":357.304,"body":"I give examples of the skillsets"},{"speaker":"Rachel M. Keyser","startTime":353.884,"endTime":357.304,"body":"being sold after I give"},{"speaker":"Rachel M. Keyser","startTime":357.304,"endTime":359.914,"body":"examples of the jobs I post."},{"speaker":"Rachel M. Keyser","startTime":359.914,"endTime":362.10400000000004,"body":"You know, what the"},{"speaker":"Rachel M. Keyser","startTime":359.914,"endTime":362.10400000000004,"body":"links are to those jobs."},{"speaker":"Rachel M. Keyser","startTime":362.10900000000004,"endTime":362.22900000000004,"body":"Okay?"},{"speaker":"Rachel M. Keyser","startTime":363.08000000000004,"endTime":365.9,"body":"And then I tell them, all"},{"speaker":"Rachel M. Keyser","startTime":363.08000000000004,"endTime":365.9,"body":"you have to do guys, is"},{"speaker":"Rachel M. Keyser","startTime":366.35,"endTime":367.30999999999995,"body":"I'll give you an example."},{"speaker":"Rachel M. Keyser","startTime":367.30999999999995,"endTime":367.82000000000005,"body":"Is that okay?"},{"speaker":"Galen Low","startTime":367.82000000000005,"endTime":368.09000000000003,"body":"Yeah."},{"speaker":"Galen Low","startTime":368.095,"endTime":369.42499999999995,"body":"I, I was gonna ask"},{"speaker":"Galen Low","startTime":368.095,"endTime":369.42499999999995,"body":"you for an example."},{"speaker":"Galen Low","startTime":369.42499999999995,"endTime":369.94500000000005,"body":"That'd be great."},{"speaker":"Rachel M. Keyser","startTime":369.975,"endTime":370.265,"body":"Yeah."},{"speaker":"Rachel M. Keyser","startTime":370.66999999999996,"endTime":374.72,"body":"A good example is I posted"},{"speaker":"Rachel M. Keyser","startTime":370.66999999999996,"endTime":374.72,"body":"a job yesterday where they"},{"speaker":"Rachel M. Keyser","startTime":374.72,"endTime":380.15,"body":"want TypeScript, they want"},{"speaker":"Rachel M. Keyser","startTime":374.72,"endTime":380.15,"body":"Node, they want Python or"},{"speaker":"Rachel M. Keyser","startTime":380.24,"endTime":382.249,"body":"you know, JS Node, is it?"},{"speaker":"Galen Low","startTime":382.249,"endTime":382.61,"body":"Mm-hmm."},{"speaker":"Galen Low","startTime":382.61,"endTime":382.78999999999996,"body":"Mm-hmm."},{"speaker":"Galen Low","startTime":382.78999999999996,"endTime":383.03999999999996,"body":"Node.js."},{"speaker":"Galen Low","startTime":383.03999999999996,"endTime":383.18899999999996,"body":"Yeah."},{"speaker":"Rachel M. Keyser","startTime":383.21000000000004,"endTime":385.28,"body":"That's some"},{"speaker":"Rachel M. Keyser","startTime":383.21000000000004,"endTime":385.28,"body":"other technical few skills."},{"speaker":"Rachel M. Keyser","startTime":385.655,"endTime":386.55499999999995,"body":"Something like that."},{"speaker":"Rachel M. Keyser","startTime":386.79499999999996,"endTime":390.515,"body":"And then they say a bonus"},{"speaker":"Rachel M. Keyser","startTime":386.79499999999996,"endTime":390.515,"body":"is if you know this part of"},{"speaker":"Rachel M. Keyser","startTime":390.515,"endTime":393.725,"body":"healthcare, meaning it's very"},{"speaker":"Rachel M. Keyser","startTime":390.515,"endTime":393.725,"body":"helpful for you to know that"},{"speaker":"Rachel M. Keyser","startTime":393.725,"endTime":396.275,"body":"part, at least to give you"},{"speaker":"Rachel M. Keyser","startTime":393.725,"endTime":396.275,"body":"a chance to get that job."},{"speaker":"Rachel M. Keyser","startTime":396.275,"endTime":400.29499999999996,"body":"So all you have to do is"},{"speaker":"Rachel M. Keyser","startTime":396.275,"endTime":400.29499999999996,"body":"upskill for that, and really"},{"speaker":"Rachel M. Keyser","startTime":400.29499999999996,"endTime":401.225,"body":"you are in the running."},{"speaker":"Galen Low","startTime":401.58500000000004,"endTime":404.374,"body":"What about titles"},{"speaker":"Galen Low","startTime":401.58500000000004,"endTime":404.374,"body":"because I think some people,"},{"speaker":"Galen Low","startTime":404.70500000000004,"endTime":406.68499999999995,"body":"it's funny you mentioned that,"},{"speaker":"Galen Low","startTime":404.70500000000004,"endTime":406.68499999999995,"body":"you know the sort of like"},{"speaker":"Galen Low","startTime":406.745,"endTime":410.31500000000005,"body":"nice to have some general"},{"speaker":"Galen Low","startTime":406.745,"endTime":410.31500000000005,"body":"background in healthcare, but"},{"speaker":"Galen Low","startTime":410.31500000000005,"endTime":411.69500000000005,"body":"not necessarily a requirement."},{"speaker":"Galen Low","startTime":411.995,"endTime":413.765,"body":"I think what you're saying is"},{"speaker":"Galen Low","startTime":411.995,"endTime":413.765,"body":"that actually what healthcare"},{"speaker":"Galen Low","startTime":413.765,"endTime":416.374,"body":"is looking for in some of these"},{"speaker":"Galen Low","startTime":413.765,"endTime":416.374,"body":"more technical roles, like they"},{"speaker":"Galen Low","startTime":416.374,"endTime":417.69500000000005,"body":"want the talent from big tech."},{"speaker":"Galen Low","startTime":417.69500000000005,"endTime":418.41499999999996,"body":"They want the talent."},{"speaker":"Galen Low","startTime":418.44500000000005,"endTime":418.53499999999997,"body":"Yes."},{"speaker":"Galen Low","startTime":418.53499999999997,"endTime":422.70500000000004,"body":"Who is like deep into the"},{"speaker":"Galen Low","startTime":418.53499999999997,"endTime":422.70500000000004,"body":"technology and coders and the"},{"speaker":"Galen Low","startTime":422.70500000000004,"endTime":424.09000000000003,"body":"people who are AI forward."},{"speaker":"Galen Low","startTime":424.775,"endTime":427.385,"body":"But I find sometimes people"},{"speaker":"Galen Low","startTime":424.775,"endTime":427.385,"body":"won't even like click on the"},{"speaker":"Galen Low","startTime":427.624,"endTime":430.745,"body":"posting like the actual title"},{"speaker":"Galen Low","startTime":427.624,"endTime":430.745,"body":"sometimes because the job title"},{"speaker":"Galen Low","startTime":430.745,"endTime":434.524,"body":"actually isn't or doesn't sound"},{"speaker":"Galen Low","startTime":430.745,"endTime":434.524,"body":"like a role that they could do."},{"speaker":"Galen Low","startTime":434.79499999999996,"endTime":436.894,"body":"Do you find that the"},{"speaker":"Galen Low","startTime":434.79499999999996,"endTime":436.894,"body":"titling is a little bit"},{"speaker":"Galen Low","startTime":436.894,"endTime":438.21400000000006,"body":"different in healthcare?"},{"speaker":"Galen Low","startTime":438.57399999999996,"endTime":440.764,"body":"Are there some inflections"},{"speaker":"Galen Low","startTime":438.57399999999996,"endTime":440.764,"body":"or nuances that maybe give"},{"speaker":"Galen Low","startTime":440.764,"endTime":443.43499999999995,"body":"people that pause or hesitation"},{"speaker":"Galen Low","startTime":440.764,"endTime":443.43499999999995,"body":"to be like, yeah, I don't"},{"speaker":"Galen Low","startTime":443.46400000000006,"endTime":444.485,"body":"think I could do that job."},{"speaker":"Galen Low","startTime":444.514,"endTime":448.624,"body":"It's got like oncology next to"},{"speaker":"Galen Low","startTime":444.514,"endTime":448.624,"body":"it, so I don't think that's me."},{"speaker":"Rachel M. Keyser","startTime":448.95399999999995,"endTime":450.72400000000005,"body":"That's a"},{"speaker":"Rachel M. Keyser","startTime":448.95399999999995,"endTime":450.72400000000005,"body":"very good point actually,"},{"speaker":"Rachel M. Keyser","startTime":450.72400000000005,"endTime":453.679,"body":"Galen, because so they"},{"speaker":"Rachel M. Keyser","startTime":450.72400000000005,"endTime":453.679,"body":"mentioned especially the"},{"speaker":"Rachel M. Keyser","startTime":453.679,"endTime":456.169,"body":"titles in addition to oncology."},{"speaker":"Rachel M. Keyser","startTime":456.31899999999996,"endTime":458.509,"body":"It could be, for"},{"speaker":"Rachel M. Keyser","startTime":456.31899999999996,"endTime":458.509,"body":"example, front end."},{"speaker":"Rachel M. Keyser","startTime":458.929,"endTime":460.909,"body":"When I say front end,"},{"speaker":"Rachel M. Keyser","startTime":458.929,"endTime":460.909,"body":"on the front end of,"},{"speaker":"Rachel M. Keyser","startTime":461.35900000000004,"endTime":463.18899999999996,"body":"because there's also front"},{"speaker":"Rachel M. Keyser","startTime":461.35900000000004,"endTime":463.18899999999996,"body":"end engineering, right?"},{"speaker":"Rachel M. Keyser","startTime":463.57899999999995,"endTime":465.94899999999996,"body":"It could be the front"},{"speaker":"Rachel M. Keyser","startTime":463.57899999999995,"endTime":465.94899999999996,"body":"end of healthcare."},{"speaker":"Rachel M. Keyser","startTime":466.279,"endTime":468.70899999999995,"body":"And then there's also the"},{"speaker":"Rachel M. Keyser","startTime":466.279,"endTime":468.70899999999995,"body":"back end of healthcare,"},{"speaker":"Rachel M. Keyser","startTime":468.94899999999996,"endTime":472.129,"body":"which is also the back end"},{"speaker":"Rachel M. Keyser","startTime":468.94899999999996,"endTime":472.129,"body":"of, you know, engineering."},{"speaker":"Rachel M. Keyser","startTime":472.129,"endTime":472.519,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":472.84900000000005,"endTime":474.169,"body":"So you find that."},{"speaker":"Rachel M. Keyser","startTime":474.84400000000005,"endTime":479.044,"body":"The front end and the backend"},{"speaker":"Rachel M. Keyser","startTime":474.84400000000005,"endTime":479.044,"body":"in the healthcare speak might be"},{"speaker":"Rachel M. Keyser","startTime":479.34400000000005,"endTime":480.784,"body":"the exact names they're using."},{"speaker":"Rachel M. Keyser","startTime":480.784,"endTime":483.96400000000006,"body":"Could be the registration"},{"speaker":"Rachel M. Keyser","startTime":480.784,"endTime":483.96400000000006,"body":"backend has to do with"},{"speaker":"Rachel M. Keyser","startTime":483.96400000000006,"endTime":487.32399999999996,"body":"billing and all the different"},{"speaker":"Rachel M. Keyser","startTime":483.96400000000006,"endTime":487.32399999999996,"body":"activities that happen there."},{"speaker":"Rachel M. Keyser","startTime":487.32399999999996,"endTime":487.68499999999995,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":488.07399999999996,"endTime":490.32399999999996,"body":"Or even the what revenue cycle."},{"speaker":"Rachel M. Keyser","startTime":490.894,"endTime":494.374,"body":"So this means that really"},{"speaker":"Rachel M. Keyser","startTime":490.894,"endTime":494.374,"body":"what you're saying, they"},{"speaker":"Rachel M. Keyser","startTime":494.374,"endTime":497.404,"body":"may say, okay, this doesn't"},{"speaker":"Rachel M. Keyser","startTime":494.374,"endTime":497.404,"body":"apply to me because of this."},{"speaker":"Rachel M. Keyser","startTime":498.06399999999996,"endTime":502.98400000000004,"body":"But really all that you would"},{"speaker":"Rachel M. Keyser","startTime":498.06399999999996,"endTime":502.98400000000004,"body":"need to do is to learn that"},{"speaker":"Rachel M. Keyser","startTime":503.044,"endTime":506.674,"body":"part of, you know, the overall"},{"speaker":"Rachel M. Keyser","startTime":503.044,"endTime":506.674,"body":"workflow of healthcare,"},{"speaker":"Rachel M. Keyser","startTime":506.884,"endTime":509.404,"body":"and then you integrate"},{"speaker":"Rachel M. Keyser","startTime":506.884,"endTime":509.404,"body":"it with your skillset."},{"speaker":"Rachel M. Keyser","startTime":509.70399999999995,"endTime":510.81399999999996,"body":"That's all they want."},{"speaker":"Rachel M. Keyser","startTime":510.994,"endTime":512.464,"body":"That's really all they want."},{"speaker":"Rachel M. Keyser","startTime":512.464,"endTime":512.764,"body":"Right."},{"speaker":"Rachel M. Keyser","startTime":513.034,"endTime":518.764,"body":"So I argue that as Galen is"},{"speaker":"Rachel M. Keyser","startTime":513.034,"endTime":518.764,"body":"saying, is that really click on"},{"speaker":"Rachel M. Keyser","startTime":518.764,"endTime":522.334,"body":"these jobs and look at the exact"},{"speaker":"Rachel M. Keyser","startTime":518.764,"endTime":522.334,"body":"skillset because they spell"},{"speaker":"Rachel M. Keyser","startTime":522.334,"endTime":524.194,"body":"them out, what it is they need."},{"speaker":"Rachel M. Keyser","startTime":524.404,"endTime":527.194,"body":"And then from there is where"},{"speaker":"Rachel M. Keyser","startTime":524.404,"endTime":527.194,"body":"really you can determine if"},{"speaker":"Rachel M. Keyser","startTime":527.464,"endTime":530.104,"body":"this is something you can"},{"speaker":"Rachel M. Keyser","startTime":527.464,"endTime":530.104,"body":"look into or not look into."},{"speaker":"Rachel M. Keyser","startTime":530.344,"endTime":534.814,"body":"But again, with the number of"},{"speaker":"Rachel M. Keyser","startTime":530.344,"endTime":534.814,"body":"people out there with the job,"},{"speaker":"Rachel M. Keyser","startTime":534.874,"endTime":539.3589999999999,"body":"how the job market is, I really"},{"speaker":"Rachel M. Keyser","startTime":534.874,"endTime":539.3589999999999,"body":"urge you to be open-minded."},{"speaker":"Rachel M. Keyser","startTime":539.39,"endTime":543.079,"body":"You have to be able, in"},{"speaker":"Rachel M. Keyser","startTime":539.39,"endTime":543.079,"body":"this market, you have to"},{"speaker":"Rachel M. Keyser","startTime":543.079,"endTime":545.06,"body":"be able to pivot, you know?"},{"speaker":"Galen Low","startTime":545.27,"endTime":545.66,"body":"I agree."},{"speaker":"Galen Low","startTime":545.66,"endTime":547.249,"body":"It's funny 'cause I wanted"},{"speaker":"Galen Low","startTime":545.66,"endTime":547.249,"body":"to come back to something you"},{"speaker":"Galen Low","startTime":547.249,"endTime":550.5799999999999,"body":"said where you're talking about"},{"speaker":"Galen Low","startTime":547.249,"endTime":550.5799999999999,"body":"the front end of healthcare,"},{"speaker":"Galen Low","startTime":550.5799999999999,"endTime":553.2189999999999,"body":"the back end of healthcare,"},{"speaker":"Galen Low","startTime":550.5799999999999,"endTime":553.2189999999999,"body":"billing, administration."},{"speaker":"Galen Low","startTime":553.43,"endTime":557.03,"body":"I think a lot of folks, at least"},{"speaker":"Galen Low","startTime":553.43,"endTime":557.03,"body":"in my circle, they think of"},{"speaker":"Galen Low","startTime":557.03,"endTime":558.2289999999999,"body":"healthcare project management."},{"speaker":"Galen Low","startTime":558.2289999999999,"endTime":559.9689999999999,"body":"They think like"},{"speaker":"Galen Low","startTime":558.2289999999999,"endTime":559.9689999999999,"body":"med tech devices."},{"speaker":"Galen Low","startTime":559.9689999999999,"endTime":562.43,"body":"They think of, you know,"},{"speaker":"Galen Low","startTime":559.9689999999999,"endTime":562.43,"body":"like big process initiative"},{"speaker":"Galen Low","startTime":562.43,"endTime":565.7289999999999,"body":"changes like, or process change"},{"speaker":"Galen Low","startTime":562.43,"endTime":565.7289999999999,"body":"initiatives rather, you know,"},{"speaker":"Galen Low","startTime":565.7289999999999,"endTime":568.879,"body":"they're thinking of things"},{"speaker":"Galen Low","startTime":565.7289999999999,"endTime":568.879,"body":"that are kinda like a, what"},{"speaker":"Galen Low","startTime":568.879,"endTime":571.5799999999999,"body":"would the project be behind"},{"speaker":"Galen Low","startTime":568.879,"endTime":571.5799999999999,"body":"whatever Grey's Anatomy, that's"},{"speaker":"Galen Low","startTime":571.7289999999999,"endTime":572.18,"body":"the picture in their head."},{"speaker":"Galen Low","startTime":573.379,"endTime":574.6089999999999,"body":"You mentioned these"},{"speaker":"Galen Low","startTime":573.379,"endTime":574.6089999999999,"body":"things, right?"},{"speaker":"Galen Low","startTime":574.6089999999999,"endTime":574.819,"body":"Right."},{"speaker":"Galen Low","startTime":574.819,"endTime":577.429,"body":"Like billing, administration,"},{"speaker":"Galen Low","startTime":574.819,"endTime":577.429,"body":"fundamentally the system,"},{"speaker":"Galen Low","startTime":577.7289999999999,"endTime":580.759,"body":"you know, operates in a"},{"speaker":"Galen Low","startTime":577.7289999999999,"endTime":580.759,"body":"similar way to a business."},{"speaker":"Galen Low","startTime":581.0899999999999,"endTime":583.279,"body":"And you know, you mentioned"},{"speaker":"Galen Low","startTime":581.0899999999999,"endTime":583.279,"body":"a few things like how can"},{"speaker":"Galen Low","startTime":583.279,"endTime":585.5899999999999,"body":"someone go about getting"},{"speaker":"Galen Low","startTime":583.279,"endTime":585.5899999999999,"body":"that general knowledge of how"},{"speaker":"Galen Low","startTime":585.5899999999999,"endTime":587.2389999999999,"body":"the healthcare system works?"},{"speaker":"Galen Low","startTime":587.269,"endTime":587.9599999999999,"body":"Is there a course?"},{"speaker":"Galen Low","startTime":587.9599999999999,"endTime":588.7099999999999,"body":"Are there books?"},{"speaker":"Galen Low","startTime":588.93,"endTime":590.539,"body":"Should we watch"},{"speaker":"Galen Low","startTime":588.93,"endTime":590.539,"body":"Grey's Anatomy more?"},{"speaker":"Rachel M. Keyser","startTime":591.8589999999999,"endTime":592.4889999999999,"body":"I love it."},{"speaker":"Rachel M. Keyser","startTime":593.869,"endTime":596.779,"body":"You know, listen,"},{"speaker":"Rachel M. Keyser","startTime":593.869,"endTime":596.779,"body":"watching Grey's Anatomy"},{"speaker":"Rachel M. Keyser","startTime":596.809,"endTime":598.399,"body":"doesn't hurt, right?"},{"speaker":"Rachel M. Keyser","startTime":599.404,"endTime":600.874,"body":"Unless you have some fun."},{"speaker":"Rachel M. Keyser","startTime":601.144,"endTime":604.564,"body":"But when we go into the"},{"speaker":"Rachel M. Keyser","startTime":601.144,"endTime":604.564,"body":"actual nitty gritty of things,"},{"speaker":"Rachel M. Keyser","startTime":604.8639999999999,"endTime":607.054,"body":"you have to upskill a bit."},{"speaker":"Rachel M. Keyser","startTime":607.3539999999999,"endTime":610.324,"body":"So where can one upskill"},{"speaker":"Rachel M. Keyser","startTime":607.3539999999999,"endTime":610.324,"body":"the different outlets?"},{"speaker":"Rachel M. Keyser","startTime":610.324,"endTime":610.684,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":611.044,"endTime":613.444,"body":"There are people like me,"},{"speaker":"Rachel M. Keyser","startTime":611.044,"endTime":613.444,"body":"actually, professionals"},{"speaker":"Rachel M. Keyser","startTime":613.444,"endTime":615.754,"body":"who have been in this"},{"speaker":"Rachel M. Keyser","startTime":613.444,"endTime":615.754,"body":"industry over 20 years."},{"speaker":"Rachel M. Keyser","startTime":616.0849999999999,"endTime":617.944,"body":"Ah, i'm not aging myself."},{"speaker":"Rachel M. Keyser","startTime":618.244,"endTime":622.174,"body":"Anyway, but over 20 years"},{"speaker":"Rachel M. Keyser","startTime":618.244,"endTime":622.174,"body":"that have worked in this"},{"speaker":"Rachel M. Keyser","startTime":622.174,"endTime":624.0939999999999,"body":"industry from beginning to end."},{"speaker":"Rachel M. Keyser","startTime":624.0939999999999,"endTime":627.4839999999999,"body":"So we know we have a very"},{"speaker":"Rachel M. Keyser","startTime":624.0939999999999,"endTime":627.4839999999999,"body":"good handle on how things"},{"speaker":"Rachel M. Keyser","startTime":627.4839999999999,"endTime":628.804,"body":"are, what is needed."},{"speaker":"Rachel M. Keyser","startTime":629.164,"endTime":633.2149999999999,"body":"And then they're also online"},{"speaker":"Rachel M. Keyser","startTime":629.164,"endTime":633.2149999999999,"body":"where they could be talking,"},{"speaker":"Rachel M. Keyser","startTime":633.274,"endTime":634.4739999999999,"body":"for example, YouTube."},{"speaker":"Rachel M. Keyser","startTime":634.8639999999999,"endTime":637.3539999999999,"body":"They could be talking about"},{"speaker":"Rachel M. Keyser","startTime":634.8639999999999,"endTime":637.3539999999999,"body":"some aspects of what it"},{"speaker":"Rachel M. Keyser","startTime":637.3539999999999,"endTime":640.174,"body":"is, you know, the different"},{"speaker":"Rachel M. Keyser","startTime":637.3539999999999,"endTime":640.174,"body":"sectors or the different"},{"speaker":"Rachel M. Keyser","startTime":640.174,"endTime":641.9739999999999,"body":"parts of those workflows."},{"speaker":"Rachel M. Keyser","startTime":642.3639999999999,"endTime":645.905,"body":"And it could also be"},{"speaker":"Rachel M. Keyser","startTime":642.3639999999999,"endTime":645.905,"body":"perhaps like Coursera."},{"speaker":"Rachel M. Keyser","startTime":646.2049999999999,"endTime":648.185,"body":"I've looked there though"},{"speaker":"Rachel M. Keyser","startTime":646.2049999999999,"endTime":648.185,"body":"I haven't seen anything."},{"speaker":"Rachel M. Keyser","startTime":648.185,"endTime":651.4549999999999,"body":"But there could be things"},{"speaker":"Rachel M. Keyser","startTime":648.185,"endTime":651.4549999999999,"body":"like that, Coursera or"},{"speaker":"Rachel M. Keyser","startTime":651.5749999999999,"endTime":653.525,"body":"Udemy, things like that."},{"speaker":"Rachel M. Keyser","startTime":653.93,"endTime":656.7189999999999,"body":"You know, those kinds of"},{"speaker":"Rachel M. Keyser","startTime":653.93,"endTime":656.7189999999999,"body":"resources now you just have"},{"speaker":"Rachel M. Keyser","startTime":656.7189999999999,"endTime":659.3,"body":"to know where it is that"},{"speaker":"Rachel M. Keyser","startTime":656.7189999999999,"endTime":659.3,"body":"you need to get what it is."},{"speaker":"Rachel M. Keyser","startTime":659.3,"endTime":662.3299999999999,"body":"If you want the whole thing and"},{"speaker":"Rachel M. Keyser","startTime":659.3,"endTime":662.3299999999999,"body":"you want someone to walk you"},{"speaker":"Rachel M. Keyser","startTime":662.3299999999999,"endTime":666.379,"body":"through it, like handholding,"},{"speaker":"Rachel M. Keyser","startTime":662.3299999999999,"endTime":666.379,"body":"give you a project, someone"},{"speaker":"Rachel M. Keyser","startTime":666.379,"endTime":668.6899999999999,"body":"like what I provide is helpful."},{"speaker":"Rachel M. Keyser","startTime":668.81,"endTime":671.5989999999999,"body":"If you want just the highlights"},{"speaker":"Rachel M. Keyser","startTime":668.81,"endTime":671.5989999999999,"body":"and all of that, you can"},{"speaker":"Rachel M. Keyser","startTime":671.5989999999999,"endTime":675.019,"body":"also find them, you know,"},{"speaker":"Rachel M. Keyser","startTime":671.5989999999999,"endTime":675.019,"body":"in the Udemy or Coursera,"},{"speaker":"Rachel M. Keyser","startTime":675.05,"endTime":679.0699999999999,"body":"that kind of, you know,"},{"speaker":"Rachel M. Keyser","startTime":675.05,"endTime":679.0699999999999,"body":"resources or even on YouTube."},{"speaker":"Rachel M. Keyser","startTime":679.0699999999999,"endTime":680.149,"body":"Yeah, free."},{"speaker":"Rachel M. Keyser","startTime":680.509,"endTime":683.269,"body":"Just know that it depends"},{"speaker":"Rachel M. Keyser","startTime":680.509,"endTime":683.269,"body":"on what it is you want."},{"speaker":"Rachel M. Keyser","startTime":683.3,"endTime":684.65,"body":"Yes, you can find free."},{"speaker":"Rachel M. Keyser","startTime":684.889,"endTime":687.619,"body":"There's nothing bad about"},{"speaker":"Rachel M. Keyser","startTime":684.889,"endTime":687.619,"body":"it, it's just that are you"},{"speaker":"Rachel M. Keyser","startTime":687.619,"endTime":690.7389999999999,"body":"going to get everything"},{"speaker":"Rachel M. Keyser","startTime":687.619,"endTime":690.7389999999999,"body":"that you need to know?"},{"speaker":"Rachel M. Keyser","startTime":691.129,"endTime":693.05,"body":"In other words, do you have"},{"speaker":"Rachel M. Keyser","startTime":691.129,"endTime":693.05,"body":"someone that you're going"},{"speaker":"Rachel M. Keyser","startTime":693.05,"endTime":695.3589999999999,"body":"to work with that will"},{"speaker":"Rachel M. Keyser","startTime":693.05,"endTime":695.3589999999999,"body":"help you, give you more"},{"speaker":"Rachel M. Keyser","startTime":695.3589999999999,"endTime":697.16,"body":"than what is being offered."},{"speaker":"Galen Low","startTime":697.4599999999999,"endTime":698.389,"body":"That pairing, I like."},{"speaker":"Rachel M. Keyser","startTime":698.389,"endTime":700.4889999999999,"body":"But otherwise"},{"speaker":"Rachel M. Keyser","startTime":698.389,"endTime":700.4889999999999,"body":"the resources are there."},{"speaker":"Galen Low","startTime":700.6089999999999,"endTime":702.0799999999999,"body":"Yeah, it makes"},{"speaker":"Galen Low","startTime":700.6089999999999,"endTime":702.0799999999999,"body":"sense because you know,"},{"speaker":"Galen Low","startTime":702.0799999999999,"endTime":703.9399999999999,"body":"I'm thinking, I'm like,"},{"speaker":"Galen Low","startTime":702.0799999999999,"endTime":703.9399999999999,"body":"okay, I go onto YouTube."},{"speaker":"Galen Low","startTime":704.404,"endTime":707.524,"body":"I search, whatever how the US"},{"speaker":"Galen Low","startTime":704.404,"endTime":707.524,"body":"healthcare system works, I'm"},{"speaker":"Galen Low","startTime":707.524,"endTime":712.384,"body":"gonna get a very high level"},{"speaker":"Galen Low","startTime":707.524,"endTime":712.384,"body":"general animated, explain it to"},{"speaker":"Galen Low","startTime":712.384,"endTime":716.254,"body":"me like I'm five type of video,"},{"speaker":"Galen Low","startTime":712.384,"endTime":716.254,"body":"but how do I plug that into how,"},{"speaker":"Galen Low","startTime":716.404,"endTime":719.2239999999999,"body":"what my job would look like as"},{"speaker":"Galen Low","startTime":716.404,"endTime":719.2239999999999,"body":"a program or project leader."},{"speaker":"Galen Low","startTime":719.494,"endTime":722.014,"body":"And I like that pairing with"},{"speaker":"Galen Low","startTime":719.494,"endTime":722.014,"body":"somebody who's just been doing"},{"speaker":"Galen Low","startTime":722.014,"endTime":726.2149999999999,"body":"it for over a decade, knows the"},{"speaker":"Galen Low","startTime":722.014,"endTime":726.2149999999999,"body":"system in and out, like a coach"},{"speaker":"Galen Low","startTime":726.2149999999999,"endTime":728.9449999999999,"body":"or a mentor who can actually"},{"speaker":"Galen Low","startTime":726.2149999999999,"endTime":728.9449999999999,"body":"give you more specific advice."},{"speaker":"Galen Low","startTime":729.2149999999999,"endTime":731.524,"body":"Especially if you're looking at"},{"speaker":"Galen Low","startTime":729.2149999999999,"endTime":731.524,"body":"a role and you're like, I don't"},{"speaker":"Galen Low","startTime":731.524,"endTime":733.4739999999999,"body":"even know what I'd need to know."},{"speaker":"Galen Low","startTime":733.88,"endTime":736.64,"body":"In order to sort of be"},{"speaker":"Galen Low","startTime":733.88,"endTime":736.64,"body":"qualified for this role or"},{"speaker":"Galen Low","startTime":736.64,"endTime":738.1999999999999,"body":"like level up to this role."},{"speaker":"Galen Low","startTime":738.4399999999999,"endTime":740.51,"body":"And I think it's really"},{"speaker":"Galen Low","startTime":738.4399999999999,"endTime":740.51,"body":"interesting that a lot of the"},{"speaker":"Galen Low","startTime":740.78,"endTime":742.67,"body":"healthcare professionals that"},{"speaker":"Galen Low","startTime":740.78,"endTime":742.67,"body":"I've been talking to recently"},{"speaker":"Galen Low","startTime":743.06,"endTime":744.56,"body":"have been in the industry."},{"speaker":"Galen Low","startTime":744.86,"endTime":745.97,"body":"They are long tenured."},{"speaker":"Galen Low","startTime":746.03,"endTime":747.98,"body":"You know, they're"},{"speaker":"Galen Low","startTime":746.03,"endTime":747.98,"body":"passionate, they stay in"},{"speaker":"Galen Low","startTime":747.98,"endTime":748.79,"body":"the industry a long time."},{"speaker":"Galen Low","startTime":748.79,"endTime":749.99,"body":"They've seen it all."},{"speaker":"Galen Low","startTime":750.4399999999999,"endTime":752.39,"body":"And those are the people"},{"speaker":"Galen Low","startTime":750.4399999999999,"endTime":752.39,"body":"that you know you'd want"},{"speaker":"Galen Low","startTime":752.39,"endTime":755.15,"body":"to have in your corner to"},{"speaker":"Galen Low","startTime":752.39,"endTime":755.15,"body":"kind of help you understand."},{"speaker":"Rachel M. Keyser","startTime":755.4499999999999,"endTime":756.3199999999999,"body":"Exactly."},{"speaker":"Rachel M. Keyser","startTime":756.74,"endTime":760.6999999999999,"body":"And Galen, to add onto that"},{"speaker":"Rachel M. Keyser","startTime":756.74,"endTime":760.6999999999999,"body":"also, like you said, someone"},{"speaker":"Rachel M. Keyser","startTime":760.6999999999999,"endTime":762.02,"body":"who will handhold you right."},{"speaker":"Rachel M. Keyser","startTime":762.485,"endTime":764.045,"body":"Like I'm being upfront."},{"speaker":"Rachel M. Keyser","startTime":764.255,"endTime":766.745,"body":"I'm not just saying because"},{"speaker":"Rachel M. Keyser","startTime":764.255,"endTime":766.745,"body":"I want you to come to me."},{"speaker":"Rachel M. Keyser","startTime":767.135,"endTime":768.8149999999999,"body":"Those resources are out there."},{"speaker":"Rachel M. Keyser","startTime":768.8149999999999,"endTime":771.4549999999999,"body":"It is just that you"},{"speaker":"Rachel M. Keyser","startTime":768.8149999999999,"endTime":771.4549999999999,"body":"are not going to get"},{"speaker":"Rachel M. Keyser","startTime":771.4549999999999,"endTime":773.045,"body":"the deep detail right."},{"speaker":"Rachel M. Keyser","startTime":773.645,"endTime":776.3149999999999,"body":"Again, if you want just a"},{"speaker":"Rachel M. Keyser","startTime":773.645,"endTime":776.3149999999999,"body":"high level, you can get it,"},{"speaker":"Rachel M. Keyser","startTime":776.555,"endTime":780.3349999999999,"body":"but there are really many"},{"speaker":"Rachel M. Keyser","startTime":776.555,"endTime":780.3349999999999,"body":"nuances to it, and also that."},{"speaker":"Rachel M. Keyser","startTime":780.785,"endTime":781.505,"body":"There's so many."},{"speaker":"Rachel M. Keyser","startTime":782.0749999999999,"endTime":783.4839999999999,"body":"I think we know all of us."},{"speaker":"Rachel M. Keyser","startTime":783.4839999999999,"endTime":785.405,"body":"Healthcare is a bit"},{"speaker":"Rachel M. Keyser","startTime":783.4839999999999,"endTime":785.405,"body":"complex out there."},{"speaker":"Rachel M. Keyser","startTime":785.435,"endTime":786.3349999999999,"body":"It is complex."},{"speaker":"Rachel M. Keyser","startTime":786.395,"endTime":789.785,"body":"Let me just say, I'm being"},{"speaker":"Rachel M. Keyser","startTime":786.395,"endTime":789.785,"body":"conservative about a bit."},{"speaker":"Rachel M. Keyser","startTime":790.115,"endTime":791.045,"body":"It is complex."},{"speaker":"Rachel M. Keyser","startTime":791.045,"endTime":794.645,"body":"So when I say that is that,"},{"speaker":"Rachel M. Keyser","startTime":791.045,"endTime":794.645,"body":"you know, you're going to"},{"speaker":"Rachel M. Keyser","startTime":794.645,"endTime":797.68,"body":"find bits and pieces and"},{"speaker":"Rachel M. Keyser","startTime":794.645,"endTime":797.68,"body":"that could be okay if it,"},{"speaker":"Rachel M. Keyser","startTime":797.915,"endTime":799.655,"body":"you know exactly where to go."},{"speaker":"Rachel M. Keyser","startTime":799.9549999999999,"endTime":802.055,"body":"The thing though, if you look"},{"speaker":"Rachel M. Keyser","startTime":799.9549999999999,"endTime":802.055,"body":"at it, I mean, it doesn't"},{"speaker":"Rachel M. Keyser","startTime":802.055,"endTime":804.155,"body":"even in this case, have"},{"speaker":"Rachel M. Keyser","startTime":802.055,"endTime":804.155,"body":"to be healthcare, right?"},{"speaker":"Rachel M. Keyser","startTime":804.305,"endTime":805.685,"body":"It could be any industry."},{"speaker":"Rachel M. Keyser","startTime":805.925,"endTime":809.244,"body":"If you want to find, nice"},{"speaker":"Rachel M. Keyser","startTime":805.925,"endTime":809.244,"body":"workflow, someone who will"},{"speaker":"Rachel M. Keyser","startTime":809.244,"endTime":811.404,"body":"show you this is how it"},{"speaker":"Rachel M. Keyser","startTime":809.244,"endTime":811.404,"body":"works because of this."},{"speaker":"Rachel M. Keyser","startTime":811.8539999999999,"endTime":813.684,"body":"And the thing also with"},{"speaker":"Rachel M. Keyser","startTime":811.8539999999999,"endTime":813.684,"body":"healthcare, it's very"},{"speaker":"Rachel M. Keyser","startTime":813.684,"endTime":816.4739999999999,"body":"dependent on the process"},{"speaker":"Rachel M. Keyser","startTime":813.684,"endTime":816.4739999999999,"body":"before that, right?"},{"speaker":"Rachel M. Keyser","startTime":816.774,"endTime":821.574,"body":"So you know how in tech you"},{"speaker":"Rachel M. Keyser","startTime":816.774,"endTime":821.574,"body":"must know that Gale, they say"},{"speaker":"Rachel M. Keyser","startTime":821.694,"endTime":823.494,"body":"garbage in, garbage out, right?"},{"speaker":"Rachel M. Keyser","startTime":823.8539999999999,"endTime":824.754,"body":"That's the same thing."},{"speaker":"Rachel M. Keyser","startTime":824.754,"endTime":828.199,"body":"Like if you start with bad"},{"speaker":"Rachel M. Keyser","startTime":824.754,"endTime":828.199,"body":"data or things like that's"},{"speaker":"Rachel M. Keyser","startTime":828.199,"endTime":831.7389999999999,"body":"what you get on the backend,"},{"speaker":"Rachel M. Keyser","startTime":828.199,"endTime":831.7389999999999,"body":"right down the workflow."},{"speaker":"Rachel M. Keyser","startTime":831.769,"endTime":833.4789999999999,"body":"Should we say downstream, right?"},{"speaker":"Rachel M. Keyser","startTime":833.779,"endTime":834.769,"body":"Meaning that."},{"speaker":"Rachel M. Keyser","startTime":835.3439999999999,"endTime":838.794,"body":"You'll get someone who shows"},{"speaker":"Rachel M. Keyser","startTime":835.3439999999999,"endTime":838.794,"body":"you really handhold you show"},{"speaker":"Rachel M. Keyser","startTime":838.794,"endTime":842.4839999999999,"body":"you these are the areas you"},{"speaker":"Rachel M. Keyser","startTime":838.794,"endTime":842.4839999999999,"body":"can do, or this particular"},{"speaker":"Rachel M. Keyser","startTime":842.754,"endTime":844.1039999999999,"body":"job like we talked about."},{"speaker":"Rachel M. Keyser","startTime":844.314,"endTime":847.254,"body":"This is where they want"},{"speaker":"Rachel M. Keyser","startTime":844.314,"endTime":847.254,"body":"you to, what to work."},{"speaker":"Rachel M. Keyser","startTime":847.674,"endTime":851.4839999999999,"body":"However, you also need to know"},{"speaker":"Rachel M. Keyser","startTime":847.674,"endTime":851.4839999999999,"body":"this kind of information, right?"},{"speaker":"Rachel M. Keyser","startTime":851.4839999999999,"endTime":852.4739999999999,"body":"To be successful."},{"speaker":"Rachel M. Keyser","startTime":852.804,"endTime":856.044,"body":"The other thing also"},{"speaker":"Rachel M. Keyser","startTime":852.804,"endTime":856.044,"body":"is that when you have a"},{"speaker":"Rachel M. Keyser","startTime":856.044,"endTime":859.404,"body":"project manager, trust me,"},{"speaker":"Rachel M. Keyser","startTime":856.044,"endTime":859.404,"body":"I'm PMP certified, right?"},{"speaker":"Rachel M. Keyser","startTime":859.404,"endTime":859.7529999999999,"body":"But even."},{"speaker":"Rachel M. Keyser","startTime":861.948,"endTime":865.668,"body":"For you or anyone else who has"},{"speaker":"Rachel M. Keyser","startTime":861.948,"endTime":865.668,"body":"done the PMP, the information"},{"speaker":"Rachel M. Keyser","startTime":865.668,"endTime":869.119,"body":"is so much that once you get"},{"speaker":"Rachel M. Keyser","startTime":865.668,"endTime":869.119,"body":"certified, you're like, oh"},{"speaker":"Rachel M. Keyser","startTime":869.119,"endTime":870.708,"body":"my God, okay, what do I use?"},{"speaker":"Rachel M. Keyser","startTime":870.708,"endTime":871.788,"body":"What do I not use?"},{"speaker":"Rachel M. Keyser","startTime":872.028,"endTime":872.778,"body":"You know what I mean?"},{"speaker":"Rachel M. Keyser","startTime":872.9889999999999,"endTime":876.619,"body":"So someone have been in the"},{"speaker":"Rachel M. Keyser","startTime":872.9889999999999,"endTime":876.619,"body":"trenches, they know what exactly"},{"speaker":"Rachel M. Keyser","startTime":876.619,"endTime":878.2389999999999,"body":"applies in the real world."},{"speaker":"Rachel M. Keyser","startTime":878.244,"endTime":881.208,"body":"They have a framework, and"},{"speaker":"Rachel M. Keyser","startTime":878.244,"endTime":881.208,"body":"that framework makes your"},{"speaker":"Rachel M. Keyser","startTime":881.208,"endTime":884.448,"body":"life much easier, right,"},{"speaker":"Rachel M. Keyser","startTime":881.208,"endTime":884.448,"body":"than just wondering, oh,"},{"speaker":"Rachel M. Keyser","startTime":884.448,"endTime":886.1279999999999,"body":"okay, it's all of this."},{"speaker":"Rachel M. Keyser","startTime":886.1279999999999,"endTime":887.4789999999999,"body":"Then what do I do with it?"},{"speaker":"Rachel M. Keyser","startTime":887.8829999999999,"endTime":892.173,"body":"Just to also agree with you"},{"speaker":"Rachel M. Keyser","startTime":887.8829999999999,"endTime":892.173,"body":"that it's good really to have"},{"speaker":"Rachel M. Keyser","startTime":892.173,"endTime":895.4739999999999,"body":"someone at least who handhold"},{"speaker":"Rachel M. Keyser","startTime":892.173,"endTime":895.4739999999999,"body":"you or at least give you what it"},{"speaker":"Rachel M. Keyser","startTime":895.4739999999999,"endTime":897.5129999999999,"body":"is that you need to work with."},{"speaker":"Galen Low","startTime":897.693,"endTime":898.173,"body":"Love that."},{"speaker":"Galen Low","startTime":898.5029999999999,"endTime":901.3829999999999,"body":"I had never thought of it that"},{"speaker":"Galen Low","startTime":898.5029999999999,"endTime":901.3829999999999,"body":"way until you said it, but Yeah."},{"speaker":"Galen Low","startTime":901.3829999999999,"endTime":904.3729999999999,"body":"You know, we always the PMP exam"},{"speaker":"Galen Low","startTime":901.3829999999999,"endTime":904.3729999999999,"body":"gets a lot of flack because it's"},{"speaker":"Galen Low","startTime":904.3729999999999,"endTime":906.954,"body":"like, oh, okay, and then teach"},{"speaker":"Galen Low","startTime":904.3729999999999,"endTime":906.954,"body":"us what we do in the real world."},{"speaker":"Galen Low","startTime":906.954,"endTime":909.773,"body":"But actually in terms of"},{"speaker":"Galen Low","startTime":906.954,"endTime":909.773,"body":"learning a bunch of stuff"},{"speaker":"Galen Low","startTime":909.773,"endTime":911.184,"body":"that is relatively foreign."},{"speaker":"Galen Low","startTime":911.949,"endTime":915.459,"body":"Then having to pick and choose"},{"speaker":"Galen Low","startTime":911.949,"endTime":915.459,"body":"what to use, that is a skill"},{"speaker":"Galen Low","startTime":915.459,"endTime":918.908,"body":"in and of itself, and I could"},{"speaker":"Galen Low","startTime":915.459,"endTime":918.908,"body":"see that being applicable if"},{"speaker":"Galen Low","startTime":918.908,"endTime":920.918,"body":"you're just trying to like"},{"speaker":"Galen Low","startTime":918.908,"endTime":920.918,"body":"deepen your knowledge of"},{"speaker":"Galen Low","startTime":921.188,"endTime":923.319,"body":"workflow in the healthcare"},{"speaker":"Galen Low","startTime":921.188,"endTime":923.319,"body":"system, you know, one sliver"},{"speaker":"Galen Low","startTime":923.319,"endTime":926.2289999999999,"body":"of the healthcare system, yeah,"},{"speaker":"Galen Low","startTime":923.319,"endTime":926.2289999999999,"body":"you're gonna have to drink from"},{"speaker":"Galen Low","startTime":926.2289999999999,"endTime":930.2479999999999,"body":"the fire hose and then decide,"},{"speaker":"Galen Low","startTime":926.2289999999999,"endTime":930.2479999999999,"body":"you know, what little drops"},{"speaker":"Galen Low","startTime":930.2479999999999,"endTime":931.5079999999999,"body":"of water exactly to choose."},{"speaker":"Galen Low","startTime":931.928,"endTime":933.7289999999999,"body":"I wonder if we could"},{"speaker":"Galen Low","startTime":931.928,"endTime":933.7289999999999,"body":"zoom out a little bit."},{"speaker":"Galen Low","startTime":934.283,"endTime":937.043,"body":"Your background is in digital"},{"speaker":"Galen Low","startTime":934.283,"endTime":937.043,"body":"healthcare, and you've been"},{"speaker":"Galen Low","startTime":937.043,"endTime":940.793,"body":"working closely with clinicians"},{"speaker":"Galen Low","startTime":937.043,"endTime":940.793,"body":"and I imagine chief medical"},{"speaker":"Galen Low","startTime":940.793,"endTime":944.063,"body":"officers and maybe regulators"},{"speaker":"Galen Low","startTime":940.793,"endTime":944.063,"body":"and IT teams, and you have"},{"speaker":"Galen Low","startTime":944.063,"endTime":946.2529999999999,"body":"to somehow sort of find"},{"speaker":"Galen Low","startTime":944.063,"endTime":946.2529999999999,"body":"that balance between them."},{"speaker":"Galen Low","startTime":946.673,"endTime":947.994,"body":"And one of the things"},{"speaker":"Galen Low","startTime":946.673,"endTime":947.994,"body":"that you said to me in our"},{"speaker":"Galen Low","startTime":947.994,"endTime":950.903,"body":"first conversation was that"},{"speaker":"Galen Low","startTime":947.994,"endTime":950.903,"body":"when it comes to AI and"},{"speaker":"Galen Low","startTime":950.903,"endTime":953.063,"body":"healthcare, we need to go slow."},{"speaker":"Galen Low","startTime":953.153,"endTime":955.8829999999999,"body":"In other words, digital"},{"speaker":"Galen Low","startTime":953.153,"endTime":955.8829999999999,"body":"healthcare seems to happen"},{"speaker":"Galen Low","startTime":955.8829999999999,"endTime":958.3439999999999,"body":"slowly compared with tech"},{"speaker":"Galen Low","startTime":955.8829999999999,"endTime":958.3439999999999,"body":"startups and big tech"},{"speaker":"Galen Low","startTime":958.6139999999999,"endTime":960.683,"body":"agencies and consultancy life."},{"speaker":"Galen Low","startTime":961.0889999999999,"endTime":963.9979999999999,"body":"What do digital project"},{"speaker":"Galen Low","startTime":961.0889999999999,"endTime":963.9979999999999,"body":"professionals transitioning from"},{"speaker":"Galen Low","startTime":963.9979999999999,"endTime":967.658,"body":"other fields need to know and"},{"speaker":"Galen Low","startTime":963.9979999999999,"endTime":967.658,"body":"understand about the importance"},{"speaker":"Galen Low","startTime":967.658,"endTime":969.1279999999999,"body":"of pace in healthcare?"},{"speaker":"Rachel M. Keyser","startTime":969.579,"endTime":971.9789999999999,"body":"So one of"},{"speaker":"Rachel M. Keyser","startTime":969.579,"endTime":971.9789999999999,"body":"the things, Galen, as you"},{"speaker":"Rachel M. Keyser","startTime":971.9789999999999,"endTime":974.678,"body":"know yesterday, in fact, is"},{"speaker":"Rachel M. Keyser","startTime":971.9789999999999,"endTime":974.678,"body":"when we're supposed to have"},{"speaker":"Rachel M. Keyser","startTime":975.0079999999999,"endTime":978.158,"body":"this podcast recorded, I"},{"speaker":"Rachel M. Keyser","startTime":975.0079999999999,"endTime":978.158,"body":"told you that I was coming"},{"speaker":"Rachel M. Keyser","startTime":978.158,"endTime":979.808,"body":"from a conference, right?"},{"speaker":"Rachel M. Keyser","startTime":979.808,"endTime":981.699,"body":"It had to do with AI, right?"},{"speaker":"Rachel M. Keyser","startTime":982.058,"endTime":984.938,"body":"So I bring that because"},{"speaker":"Rachel M. Keyser","startTime":982.058,"endTime":984.938,"body":"it was a major thing that"},{"speaker":"Rachel M. Keyser","startTime":984.938,"endTime":986.948,"body":"came up also in there."},{"speaker":"Rachel M. Keyser","startTime":987.338,"endTime":988.843,"body":"So the difference is that."},{"speaker":"Rachel M. Keyser","startTime":989.6329999999999,"endTime":994.8829999999999,"body":"In healthcare, like let's say"},{"speaker":"Rachel M. Keyser","startTime":989.6329999999999,"endTime":994.8829999999999,"body":"many of the very regulated"},{"speaker":"Rachel M. Keyser","startTime":994.943,"endTime":998.693,"body":"industries, which is like"},{"speaker":"Rachel M. Keyser","startTime":994.943,"endTime":998.693,"body":"healthcare and maybe finance, is"},{"speaker":"Rachel M. Keyser","startTime":998.693,"endTime":1002.3829999999999,"body":"that you have to be very careful"},{"speaker":"Rachel M. Keyser","startTime":998.693,"endTime":1002.3829999999999,"body":"because you are going to be"},{"speaker":"Rachel M. Keyser","startTime":1002.3829999999999,"endTime":1004.333,"body":"dinged, you're going to be fine."},{"speaker":"Rachel M. Keyser","startTime":1004.333,"endTime":1009.073,"body":"Big dollars, like in millions"},{"speaker":"Rachel M. Keyser","startTime":1004.333,"endTime":1009.073,"body":"if any patient data gets out."},{"speaker":"Rachel M. Keyser","startTime":1009.103,"endTime":1011.358,"body":"So organizations have"},{"speaker":"Rachel M. Keyser","startTime":1009.103,"endTime":1011.358,"body":"to be very careful."},{"speaker":"Rachel M. Keyser","startTime":1012.1329999999999,"endTime":1015.2529999999999,"body":"And as you know right now,"},{"speaker":"Rachel M. Keyser","startTime":1012.1329999999999,"endTime":1015.2529999999999,"body":"before you create that nice"},{"speaker":"Rachel M. Keyser","startTime":1015.2529999999999,"endTime":1019.8729999999999,"body":"cocoon of, you know, your own"},{"speaker":"Rachel M. Keyser","startTime":1015.2529999999999,"endTime":1019.8729999999999,"body":"little ecosystem of AI, right?"},{"speaker":"Rachel M. Keyser","startTime":1020.2629999999999,"endTime":1023.173,"body":"You have to really make sure"},{"speaker":"Rachel M. Keyser","startTime":1020.2629999999999,"endTime":1023.173,"body":"that nothing is going out."},{"speaker":"Rachel M. Keyser","startTime":1023.173,"endTime":1023.533,"body":"Right."},{"speaker":"Rachel M. Keyser","startTime":1023.8629999999999,"endTime":1026.7440000000001,"body":"With that said, why"},{"speaker":"Rachel M. Keyser","startTime":1023.8629999999999,"endTime":1026.7440000000001,"body":"it's a bit slow."},{"speaker":"Rachel M. Keyser","startTime":1026.7440000000001,"endTime":1029.443,"body":"In fact, those are saying"},{"speaker":"Rachel M. Keyser","startTime":1026.7440000000001,"endTime":1029.443,"body":"where one of the doctors"},{"speaker":"Rachel M. Keyser","startTime":1029.443,"endTime":1032.083,"body":"was a speaker say that you"},{"speaker":"Rachel M. Keyser","startTime":1029.443,"endTime":1032.083,"body":"have to go fast but slow."},{"speaker":"Rachel M. Keyser","startTime":1032.9080000000001,"endTime":1036.748,"body":"And what it means is that at the"},{"speaker":"Rachel M. Keyser","startTime":1032.9080000000001,"endTime":1036.748,"body":"same time, as much as we were"},{"speaker":"Rachel M. Keyser","startTime":1036.748,"endTime":1042.058,"body":"trying to also go with a pace"},{"speaker":"Rachel M. Keyser","startTime":1036.748,"endTime":1042.058,"body":"of AI, we have to really slow"},{"speaker":"Rachel M. Keyser","startTime":1042.058,"endTime":1047.548,"body":"down and just make sure that"},{"speaker":"Rachel M. Keyser","startTime":1042.058,"endTime":1047.548,"body":"the safety of the data is there."},{"speaker":"Rachel M. Keyser","startTime":1047.668,"endTime":1050.173,"body":"The privacy is there,"},{"speaker":"Rachel M. Keyser","startTime":1047.668,"endTime":1050.173,"body":"the governance is there."},{"speaker":"Rachel M. Keyser","startTime":1050.893,"endTime":1055.213,"body":"And so in healthcare, like"},{"speaker":"Rachel M. Keyser","startTime":1050.893,"endTime":1055.213,"body":"any other regulated system,"},{"speaker":"Rachel M. Keyser","startTime":1055.543,"endTime":1058.363,"body":"these are things that have to"},{"speaker":"Rachel M. Keyser","startTime":1055.543,"endTime":1058.363,"body":"first be put in place before"},{"speaker":"Rachel M. Keyser","startTime":1058.363,"endTime":1061.423,"body":"you even think of studying"},{"speaker":"Rachel M. Keyser","startTime":1058.363,"endTime":1061.423,"body":"a project, for example,"},{"speaker":"Rachel M. Keyser","startTime":1061.663,"endTime":1064.213,"body":"of where you're going to"},{"speaker":"Rachel M. Keyser","startTime":1061.663,"endTime":1064.213,"body":"implement or integrate your AI."},{"speaker":"Rachel M. Keyser","startTime":1064.543,"endTime":1065.773,"body":"What is the governance?"},{"speaker":"Rachel M. Keyser","startTime":1066.163,"endTime":1069.5529999999999,"body":"How do we make sure that"},{"speaker":"Rachel M. Keyser","startTime":1066.163,"endTime":1069.5529999999999,"body":"the people who are using"},{"speaker":"Rachel M. Keyser","startTime":1069.5529999999999,"endTime":1073.0339999999999,"body":"the AI and not actually"},{"speaker":"Rachel M. Keyser","startTime":1069.5529999999999,"endTime":1073.0339999999999,"body":"taking things outside of"},{"speaker":"Rachel M. Keyser","startTime":1073.0339999999999,"endTime":1077.653,"body":"the system and using patient"},{"speaker":"Rachel M. Keyser","startTime":1073.0339999999999,"endTime":1077.653,"body":"data or anything like that?"},{"speaker":"Rachel M. Keyser","startTime":1077.893,"endTime":1082.004,"body":"We call it PHI, which"},{"speaker":"Rachel M. Keyser","startTime":1077.893,"endTime":1082.004,"body":"is you know exactly the"},{"speaker":"Rachel M. Keyser","startTime":1082.004,"endTime":1083.654,"body":"privacy of the patient data."},{"speaker":"Rachel M. Keyser","startTime":1083.714,"endTime":1085.754,"body":"So that is a difference."},{"speaker":"Rachel M. Keyser","startTime":1086.204,"endTime":1089.3229999999999,"body":"For example, this is just"},{"speaker":"Rachel M. Keyser","startTime":1086.204,"endTime":1089.3229999999999,"body":"to give a comparison."},{"speaker":"Rachel M. Keyser","startTime":1089.624,"endTime":1093.644,"body":"Let's say Google, one of the"},{"speaker":"Rachel M. Keyser","startTime":1089.624,"endTime":1093.644,"body":"big tech companies, the data"},{"speaker":"Rachel M. Keyser","startTime":1093.644,"endTime":1096.944,"body":"that's usually used, right,"},{"speaker":"Rachel M. Keyser","startTime":1093.644,"endTime":1096.944,"body":"every day that we use it."},{"speaker":"Rachel M. Keyser","startTime":1096.974,"endTime":1098.864,"body":"I'm not saying they're"},{"speaker":"Rachel M. Keyser","startTime":1096.974,"endTime":1098.864,"body":"not taking caution."},{"speaker":"Rachel M. Keyser","startTime":1098.864,"endTime":1100.8129999999999,"body":"They probably are,"},{"speaker":"Rachel M. Keyser","startTime":1098.864,"endTime":1100.8129999999999,"body":"but not really."},{"speaker":"Rachel M. Keyser","startTime":1100.8129999999999,"endTime":1103.904,"body":"They don't have to because it's"},{"speaker":"Rachel M. Keyser","startTime":1100.8129999999999,"endTime":1103.904,"body":"the everyday use that we use"},{"speaker":"Rachel M. Keyser","startTime":1103.904,"endTime":1106.514,"body":"it for, unlike in healthcare."},{"speaker":"Rachel M. Keyser","startTime":1106.873,"endTime":1108.583,"body":"Even you, anyone, right?"},{"speaker":"Rachel M. Keyser","startTime":1108.583,"endTime":1112.244,"body":"We don't want our data out"},{"speaker":"Rachel M. Keyser","startTime":1108.583,"endTime":1112.244,"body":"there or being, getting access."},{"speaker":"Rachel M. Keyser","startTime":1112.244,"endTime":1114.714,"body":"So that is the reason"},{"speaker":"Rachel M. Keyser","startTime":1112.244,"endTime":1114.714,"body":"that you have to fast."},{"speaker":"Rachel M. Keyser","startTime":1115.349,"endTime":1119.279,"body":"Do, for example, the"},{"speaker":"Rachel M. Keyser","startTime":1115.349,"endTime":1119.279,"body":"infrastructure of, let's say"},{"speaker":"Rachel M. Keyser","startTime":1119.279,"endTime":1122.789,"body":"the networks, the infrastructure"},{"speaker":"Rachel M. Keyser","startTime":1119.279,"endTime":1122.789,"body":"of the hardware and all of"},{"speaker":"Rachel M. Keyser","startTime":1122.789,"endTime":1126.449,"body":"those things, just to make"},{"speaker":"Rachel M. Keyser","startTime":1122.789,"endTime":1126.449,"body":"sure that you have, at least"},{"speaker":"Rachel M. Keyser","startTime":1126.749,"endTime":1129.359,"body":"within your environment,"},{"speaker":"Rachel M. Keyser","startTime":1126.749,"endTime":1129.359,"body":"that is not gonna go out."},{"speaker":"Rachel M. Keyser","startTime":1129.359,"endTime":1133.739,"body":"So that's the thing that you"},{"speaker":"Rachel M. Keyser","startTime":1129.359,"endTime":1133.739,"body":"have to be able to apply the"},{"speaker":"Rachel M. Keyser","startTime":1133.739,"endTime":1137.879,"body":"AI, but then you have to slow"},{"speaker":"Rachel M. Keyser","startTime":1133.739,"endTime":1137.879,"body":"down to ensure that everything"},{"speaker":"Rachel M. Keyser","startTime":1137.879,"endTime":1141.1789999999999,"body":"you're doing okay doesn't"},{"speaker":"Rachel M. Keyser","startTime":1137.879,"endTime":1141.1789999999999,"body":"bring problems down the road."},{"speaker":"Rachel M. Keyser","startTime":1141.239,"endTime":1142.6789999999999,"body":"So that's the reason for that."},{"speaker":"Galen Low","startTime":1143.129,"endTime":1144.334,"body":"I mean, it's a"},{"speaker":"Galen Low","startTime":1143.129,"endTime":1144.334,"body":"really good point when, you"},{"speaker":"Galen Low","startTime":1144.334,"endTime":1147.329,"body":"know even outside of healthcare,"},{"speaker":"Galen Low","startTime":1144.334,"endTime":1147.329,"body":"we're like, yeah, you could"},{"speaker":"Galen Low","startTime":1147.329,"endTime":1148.529,"body":"probably get fined for that."},{"speaker":"Galen Low","startTime":1148.529,"endTime":1150.299,"body":"You know, all this like"},{"speaker":"Galen Low","startTime":1148.529,"endTime":1150.299,"body":"sensitive information."},{"speaker":"Galen Low","startTime":1150.299,"endTime":1151.289,"body":"Yes, I know."},{"speaker":"Galen Low","startTime":1151.289,"endTime":1154.499,"body":"We're all like, like, oh,"},{"speaker":"Galen Low","startTime":1151.289,"endTime":1154.499,"body":"millions of dollars and you"},{"speaker":"Galen Low","startTime":1154.499,"endTime":1157.049,"body":"know, obviously those rules"},{"speaker":"Galen Low","startTime":1154.499,"endTime":1157.049,"body":"are in place for a good reason."},{"speaker":"Galen Low","startTime":1157.049,"endTime":1158.639,"body":"This is, you know,"},{"speaker":"Galen Low","startTime":1157.049,"endTime":1158.639,"body":"sensitive information."},{"speaker":"Galen Low","startTime":1158.879,"endTime":1161.039,"body":"I wouldn't want my"},{"speaker":"Galen Low","startTime":1158.879,"endTime":1161.039,"body":"personal health data"},{"speaker":"Galen Low","startTime":1161.039,"endTime":1162.089,"body":"flying around everywhere."},{"speaker":"Galen Low","startTime":1162.4189999999999,"endTime":1165.469,"body":"I love that image that you"},{"speaker":"Galen Low","startTime":1162.4189999999999,"endTime":1165.469,"body":"planted in my head of like"},{"speaker":"Galen Low","startTime":1165.469,"endTime":1167.599,"body":"this cocoon of AI tools."},{"speaker":"Galen Low","startTime":1167.899,"endTime":1170.579,"body":"It's kind of this lovely sort"},{"speaker":"Galen Low","startTime":1167.899,"endTime":1170.579,"body":"of like picture in my head."},{"speaker":"Galen Low","startTime":1170.579,"endTime":1171.059,"body":"But you're right."},{"speaker":"Galen Low","startTime":1171.059,"endTime":1173.879,"body":"It's like you can't just"},{"speaker":"Galen Low","startTime":1171.059,"endTime":1173.879,"body":"walk into healthcare and"},{"speaker":"Galen Low","startTime":1173.879,"endTime":1176.729,"body":"have your own tools and the"},{"speaker":"Galen Low","startTime":1173.879,"endTime":1176.729,"body":"agents that you've built"},{"speaker":"Galen Low","startTime":1176.729,"endTime":1177.479,"body":"and just plug them in."},{"speaker":"Galen Low","startTime":1177.559,"endTime":1180.859,"body":"And go, because all that"},{"speaker":"Galen Low","startTime":1177.559,"endTime":1180.859,"body":"privacy, the sensitivity"},{"speaker":"Galen Low","startTime":1180.859,"endTime":1182.749,"body":"of the information means"},{"speaker":"Galen Low","startTime":1180.859,"endTime":1182.749,"body":"that the privacy is only"},{"speaker":"Galen Low","startTime":1182.749,"endTime":1183.769,"body":"strong as the weakest link."},{"speaker":"Galen Low","startTime":1184.099,"endTime":1186.079,"body":"And if you haven't built"},{"speaker":"Galen Low","startTime":1184.099,"endTime":1186.079,"body":"those things, you can't go"},{"speaker":"Galen Low","startTime":1186.079,"endTime":1189.289,"body":"download that free tool and"},{"speaker":"Galen Low","startTime":1186.079,"endTime":1189.289,"body":"just like start using it or"},{"speaker":"Galen Low","startTime":1189.289,"endTime":1192.769,"body":"use your personal ChatGPT"},{"speaker":"Galen Low","startTime":1189.289,"endTime":1192.769,"body":"account to plug in a data set"},{"speaker":"Galen Low","startTime":1192.769,"endTime":1194.089,"body":"that involves patient records."},{"speaker":"Galen Low","startTime":1194.359,"endTime":1195.914,"body":"There are these things"},{"speaker":"Galen Low","startTime":1194.359,"endTime":1195.914,"body":"that need to be in place."},{"speaker":"Galen Low","startTime":1196.629,"endTime":1199.479,"body":"And it's funny what you said"},{"speaker":"Galen Low","startTime":1196.629,"endTime":1199.479,"body":"about the fast and slow."},{"speaker":"Galen Low","startTime":1200.199,"endTime":1203.099,"body":"Actually someone on a different"},{"speaker":"Galen Low","startTime":1200.199,"endTime":1203.099,"body":"episode, they used that turn"},{"speaker":"Galen Low","startTime":1203.099,"endTime":1205.859,"body":"of phrase, smooth is slow."},{"speaker":"Rachel M. Keyser","startTime":1206.248,"endTime":1206.819,"body":"Yes."},{"speaker":"Galen Low","startTime":1207.238,"endTime":1208.373,"body":"And slow is fast."},{"speaker":"Galen Low","startTime":1209.173,"endTime":1210.583,"body":"I've probably butchered that."},{"speaker":"Galen Low","startTime":1210.583,"endTime":1211.484,"body":"I maybe butchered that."},{"speaker":"Rachel M. Keyser","startTime":1212.5339999999999,"endTime":1214.0339999999999,"body":"You know"},{"speaker":"Rachel M. Keyser","startTime":1212.5339999999999,"endTime":1214.0339999999999,"body":"I've heard of it, Galen."},{"speaker":"Rachel M. Keyser","startTime":1214.214,"endTime":1217.393,"body":"I think it's actually apparently"},{"speaker":"Rachel M. Keyser","startTime":1214.214,"endTime":1217.393,"body":"a Navy somewhere in the one."},{"speaker":"Galen Low","startTime":1217.393,"endTime":1217.663,"body":"Is it?"},{"speaker":"Galen Low","startTime":1217.694,"endTime":1218.024,"body":"Okay."},{"speaker":"Galen Low","startTime":1218.024,"endTime":1219.2839999999999,"body":"I wasn't sure of the origins."},{"speaker":"Galen Low","startTime":1219.853,"endTime":1220.724,"body":"That makes sense though, right?"},{"speaker":"Galen Low","startTime":1220.724,"endTime":1220.964,"body":"Yeah."},{"speaker":"Galen Low","startTime":1221.264,"endTime":1222.944,"body":"Slow is smooth and"},{"speaker":"Galen Low","startTime":1221.264,"endTime":1222.944,"body":"smooth is fast."},{"speaker":"Rachel M. Keyser","startTime":1223.214,"endTime":1225.974,"body":"I think it's"},{"speaker":"Rachel M. Keyser","startTime":1223.214,"endTime":1225.974,"body":"the Navy I had or something like"},{"speaker":"Rachel M. Keyser","startTime":1225.974,"endTime":1228.014,"body":"that, but I've heard of it too."},{"speaker":"Rachel M. Keyser","startTime":1228.014,"endTime":1228.944,"body":"Even me by the way."},{"speaker":"Rachel M. Keyser","startTime":1228.944,"endTime":1229.843,"body":"I'm butchering it."},{"speaker":"Rachel M. Keyser","startTime":1230.113,"endTime":1231.2839999999999,"body":"But you said it right?"},{"speaker":"Rachel M. Keyser","startTime":1231.2839999999999,"endTime":1235.244,"body":"I think what you said and"},{"speaker":"Rachel M. Keyser","startTime":1231.2839999999999,"endTime":1235.244,"body":"smooth is fast, you said?"},{"speaker":"Rachel M. Keyser","startTime":1235.5729999999999,"endTime":1237.734,"body":"Yeah, I think that's"},{"speaker":"Rachel M. Keyser","startTime":1235.5729999999999,"endTime":1237.734,"body":"exactly how they say it."},{"speaker":"Rachel M. Keyser","startTime":1237.7939999999999,"endTime":1238.0339999999999,"body":"Yeah."},{"speaker":"Galen Low","startTime":1238.619,"endTime":1241.1689999999999,"body":"To put my Canadian"},{"speaker":"Galen Low","startTime":1238.619,"endTime":1241.1689999999999,"body":"analogy on it, you kind of"},{"speaker":"Galen Low","startTime":1241.1689999999999,"endTime":1242.819,"body":"need to like Zamboni, right?"},{"speaker":"Galen Low","startTime":1242.819,"endTime":1246.539,"body":"You Zamboni is slow, but"},{"speaker":"Galen Low","startTime":1242.819,"endTime":1246.539,"body":"it makes the ice smooth and"},{"speaker":"Galen Low","startTime":1246.539,"endTime":1247.799,"body":"that it primes everything."},{"speaker":"Galen Low","startTime":1247.799,"endTime":1251.249,"body":"The game can go ahead and you"},{"speaker":"Galen Low","startTime":1247.799,"endTime":1251.249,"body":"won't hit as many of these"},{"speaker":"Galen Low","startTime":1251.249,"endTime":1254.369,"body":"roadblocks, dips and divots"},{"speaker":"Galen Low","startTime":1251.249,"endTime":1254.369,"body":"in the ice that trip you up."},{"speaker":"Galen Low","startTime":1254.6689999999999,"endTime":1257.729,"body":"It's interesting because"},{"speaker":"Galen Low","startTime":1254.6689999999999,"endTime":1257.729,"body":"the urgency is still there."},{"speaker":"Galen Low","startTime":1258.089,"endTime":1260.729,"body":"I think there's a lot of people"},{"speaker":"Galen Low","startTime":1258.089,"endTime":1260.729,"body":"who might just assume it's"},{"speaker":"Galen Low","startTime":1260.729,"endTime":1265.903,"body":"gonna be bureaucratic and like"},{"speaker":"Galen Low","startTime":1260.729,"endTime":1265.903,"body":"boring by the sounds of it."},{"speaker":"Galen Low","startTime":1265.903,"endTime":1268.183,"body":"It's actually exciting,"},{"speaker":"Galen Low","startTime":1265.903,"endTime":1268.183,"body":"but you have to be careful."},{"speaker":"Galen Low","startTime":1268.453,"endTime":1271.243,"body":"And even just to come back to"},{"speaker":"Galen Low","startTime":1268.453,"endTime":1271.243,"body":"the Navy bit, it's like, because"},{"speaker":"Galen Low","startTime":1271.273,"endTime":1272.353,"body":"those are people's lives."},{"speaker":"Galen Low","startTime":1272.773,"endTime":1274.243,"body":"And the same is"},{"speaker":"Galen Low","startTime":1272.773,"endTime":1274.243,"body":"true in healthcare."},{"speaker":"Galen Low","startTime":1274.243,"endTime":1277.0339999999999,"body":"Like these are people's"},{"speaker":"Galen Low","startTime":1274.243,"endTime":1277.0339999999999,"body":"lives, livelihood across"},{"speaker":"Galen Low","startTime":1277.243,"endTime":1280.753,"body":"patients and caregivers"},{"speaker":"Galen Low","startTime":1277.243,"endTime":1280.753,"body":"and clinicians, and we're"},{"speaker":"Galen Low","startTime":1280.753,"endTime":1281.923,"body":"dealing with important stuff."},{"speaker":"Rachel M. Keyser","startTime":1282.253,"endTime":1283.723,"body":"Yeah, exactly."},{"speaker":"Rachel M. Keyser","startTime":1283.933,"endTime":1286.843,"body":"And just making sure that"},{"speaker":"Rachel M. Keyser","startTime":1283.933,"endTime":1286.843,"body":"you have everything you"},{"speaker":"Rachel M. Keyser","startTime":1286.843,"endTime":1288.7939999999999,"body":"know, tight as well as."},{"speaker":"Rachel M. Keyser","startTime":1289.093,"endTime":1293.0539999999999,"body":"Also providing those"},{"speaker":"Rachel M. Keyser","startTime":1289.093,"endTime":1293.0539999999999,"body":"abilities of AI for whatever"},{"speaker":"Rachel M. Keyser","startTime":1293.0539999999999,"endTime":1294.704,"body":"the institution is, right?"},{"speaker":"Rachel M. Keyser","startTime":1294.943,"endTime":1297.853,"body":"And you as a project"},{"speaker":"Rachel M. Keyser","startTime":1294.943,"endTime":1297.853,"body":"manager, by the way, that's"},{"speaker":"Rachel M. Keyser","startTime":1297.853,"endTime":1300.643,"body":"the heart that we should"},{"speaker":"Rachel M. Keyser","startTime":1297.853,"endTime":1300.643,"body":"put on because also we are"},{"speaker":"Rachel M. Keyser","startTime":1300.643,"endTime":1302.774,"body":"guiding these projects, okay?"},{"speaker":"Rachel M. Keyser","startTime":1303.0729999999999,"endTime":1306.2839999999999,"body":"These are the things that"},{"speaker":"Rachel M. Keyser","startTime":1303.0729999999999,"endTime":1306.2839999999999,"body":"we have to be very aware"},{"speaker":"Rachel M. Keyser","startTime":1306.494,"endTime":1308.538,"body":"ourselves and ensure that."},{"speaker":"Rachel M. Keyser","startTime":1309.5539999999999,"endTime":1314.353,"body":"Actually be a partner with"},{"speaker":"Rachel M. Keyser","startTime":1309.5539999999999,"endTime":1314.353,"body":"whatever the organization is,"},{"speaker":"Rachel M. Keyser","startTime":1314.353,"endTime":1318.014,"body":"whatever the teams are, because"},{"speaker":"Rachel M. Keyser","startTime":1314.353,"endTime":1318.014,"body":"sometimes may not be, this big"},{"speaker":"Rachel M. Keyser","startTime":1318.014,"endTime":1322.423,"body":"project could start from a pilot"},{"speaker":"Rachel M. Keyser","startTime":1318.014,"endTime":1322.423,"body":"or something, but that we are"},{"speaker":"Rachel M. Keyser","startTime":1322.484,"endTime":1324.0729999999999,"body":"the ones who are the advocates."},{"speaker":"Rachel M. Keyser","startTime":1324.0729999999999,"endTime":1326.204,"body":"We are the ones who are"},{"speaker":"Rachel M. Keyser","startTime":1324.0729999999999,"endTime":1326.204,"body":"the forefront of that."},{"speaker":"Rachel M. Keyser","startTime":1326.204,"endTime":1329.4289999999999,"body":"We are thinking about these"},{"speaker":"Rachel M. Keyser","startTime":1326.204,"endTime":1329.4289999999999,"body":"items as well as working with"},{"speaker":"Rachel M. Keyser","startTime":1329.4289999999999,"endTime":1330.958,"body":"our partners, the stakeholders."},{"speaker":"Rachel M. Keyser","startTime":1330.958,"endTime":1331.348,"body":"Right."},{"speaker":"Galen Low","startTime":1331.558,"endTime":1333.658,"body":"I like that viewpoint"},{"speaker":"Galen Low","startTime":1331.558,"endTime":1333.658,"body":"of like, it's a partnership."},{"speaker":"Galen Low","startTime":1333.658,"endTime":1335.848,"body":"It's not just about getting"},{"speaker":"Galen Low","startTime":1333.658,"endTime":1335.848,"body":"the project done quickly."},{"speaker":"Galen Low","startTime":1335.848,"endTime":1338.968,"body":"It's about getting the"},{"speaker":"Galen Low","startTime":1335.848,"endTime":1338.968,"body":"outcomes and the project done."},{"speaker":"Galen Low","startTime":1339.028,"endTime":1339.4479999999999,"body":"Right."},{"speaker":"Galen Low","startTime":1340.093,"endTime":1343.153,"body":"In your practice at Project"},{"speaker":"Galen Low","startTime":1340.093,"endTime":1343.153,"body":"Elevation Partners, like, have"},{"speaker":"Galen Low","startTime":1343.153,"endTime":1345.913,"body":"you worked with folks who've"},{"speaker":"Galen Low","startTime":1343.153,"endTime":1345.913,"body":"come from a bit of a technology"},{"speaker":"Galen Low","startTime":1345.913,"endTime":1349.424,"body":"background, a fast-paced, like,"},{"speaker":"Galen Low","startTime":1345.913,"endTime":1349.424,"body":"almost like startup environment"},{"speaker":"Galen Low","startTime":1349.424,"endTime":1350.924,"body":"and moved into healthcare?"},{"speaker":"Galen Low","startTime":1351.2839999999999,"endTime":1354.193,"body":"And if so, like what was the"},{"speaker":"Galen Low","startTime":1351.2839999999999,"endTime":1354.193,"body":"most jarring thing for them"},{"speaker":"Galen Low","startTime":1354.193,"endTime":1357.373,"body":"and how would you advise"},{"speaker":"Galen Low","startTime":1354.193,"endTime":1357.373,"body":"them if they kind of started"},{"speaker":"Galen Low","startTime":1357.373,"endTime":1359.893,"body":"to find, they're like,"},{"speaker":"Galen Low","startTime":1357.373,"endTime":1359.893,"body":"wow, this is like tedious."},{"speaker":"Rachel M. Keyser","startTime":1360.253,"endTime":1362.383,"body":"I think"},{"speaker":"Rachel M. Keyser","startTime":1360.253,"endTime":1362.383,"body":"I've worked with, yes, with"},{"speaker":"Rachel M. Keyser","startTime":1362.383,"endTime":1365.023,"body":"those people, but also it"},{"speaker":"Rachel M. Keyser","startTime":1362.383,"endTime":1365.023,"body":"was a little bit different."},{"speaker":"Rachel M. Keyser","startTime":1365.383,"endTime":1369.343,"body":"In addition, maybe to startup,"},{"speaker":"Rachel M. Keyser","startTime":1365.383,"endTime":1369.343,"body":"it was also where they wanted"},{"speaker":"Rachel M. Keyser","startTime":1369.343,"endTime":1371.713,"body":"to implement things Using agile."},{"speaker":"Rachel M. Keyser","startTime":1372.253,"endTime":1375.463,"body":"Agile is okay if you are"},{"speaker":"Rachel M. Keyser","startTime":1372.253,"endTime":1375.463,"body":"working from a software"},{"speaker":"Rachel M. Keyser","startTime":1375.463,"endTime":1376.333,"body":"perspective, right?"},{"speaker":"Rachel M. Keyser","startTime":1377.203,"endTime":1380.5629999999999,"body":"The only thing that is difficult"},{"speaker":"Rachel M. Keyser","startTime":1377.203,"endTime":1380.5629999999999,"body":"is when you're doing the"},{"speaker":"Rachel M. Keyser","startTime":1380.5629999999999,"endTime":1382.993,"body":"actual builds of the system."},{"speaker":"Rachel M. Keyser","startTime":1383.3229999999999,"endTime":1385.963,"body":"If the software is already"},{"speaker":"Rachel M. Keyser","startTime":1383.3229999999999,"endTime":1385.963,"body":"there and you're doing the"},{"speaker":"Rachel M. Keyser","startTime":1385.963,"endTime":1388.843,"body":"actual build, not the software,"},{"speaker":"Rachel M. Keyser","startTime":1385.963,"endTime":1388.843,"body":"but the build of the system"},{"speaker":"Rachel M. Keyser","startTime":1388.873,"endTime":1392.383,"body":"is the configuration and that"},{"speaker":"Rachel M. Keyser","startTime":1388.873,"endTime":1392.383,"body":"kind of thing, agile will"},{"speaker":"Rachel M. Keyser","startTime":1392.503,"endTime":1394.453,"body":"most probably not work well."},{"speaker":"Rachel M. Keyser","startTime":1394.723,"endTime":1397.963,"body":"You may have to maybe"},{"speaker":"Rachel M. Keyser","startTime":1394.723,"endTime":1397.963,"body":"do a hybrid type thing."},{"speaker":"Rachel M. Keyser","startTime":1397.963,"endTime":1398.353,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":1398.683,"endTime":1401.443,"body":"But waterfall is what"},{"speaker":"Rachel M. Keyser","startTime":1398.683,"endTime":1401.443,"body":"usually works best."},{"speaker":"Rachel M. Keyser","startTime":1401.473,"endTime":1403.633,"body":"And I'm not saying it's the"},{"speaker":"Rachel M. Keyser","startTime":1401.473,"endTime":1403.633,"body":"only one that's used, I'm just"},{"speaker":"Rachel M. Keyser","startTime":1403.633,"endTime":1405.7939999999999,"body":"saying we have to be smart."},{"speaker":"Rachel M. Keyser","startTime":1406.1979999999999,"endTime":1411.718,"body":"To gauge where to use, what type"},{"speaker":"Rachel M. Keyser","startTime":1406.1979999999999,"endTime":1411.718,"body":"of format of project management,"},{"speaker":"Rachel M. Keyser","startTime":1411.988,"endTime":1415.4379999999999,"body":"what will go best, and that"},{"speaker":"Rachel M. Keyser","startTime":1411.988,"endTime":1415.4379999999999,"body":"is maybe the part to answer"},{"speaker":"Rachel M. Keyser","startTime":1415.4379999999999,"endTime":1418.978,"body":"your question that some may"},{"speaker":"Rachel M. Keyser","startTime":1415.4379999999999,"endTime":1418.978,"body":"not realize that the big tech,"},{"speaker":"Rachel M. Keyser","startTime":1418.978,"endTime":1422.038,"body":"let's say, or startup, depending"},{"speaker":"Rachel M. Keyser","startTime":1418.978,"endTime":1422.038,"body":"on what the startup is."},{"speaker":"Rachel M. Keyser","startTime":1422.038,"endTime":1425.728,"body":"Also, you may use agile"},{"speaker":"Rachel M. Keyser","startTime":1422.038,"endTime":1425.728,"body":"and that kind of format"},{"speaker":"Rachel M. Keyser","startTime":1425.788,"endTime":1428.643,"body":"of project management, but"},{"speaker":"Rachel M. Keyser","startTime":1425.788,"endTime":1428.643,"body":"many times when you come."},{"speaker":"Rachel M. Keyser","startTime":1429.628,"endTime":1433.708,"body":"To the healthcare side and"},{"speaker":"Rachel M. Keyser","startTime":1429.628,"endTime":1433.708,"body":"by those on a big project,"},{"speaker":"Rachel M. Keyser","startTime":1433.708,"endTime":1436.1979999999999,"body":"I won't mention who, but"},{"speaker":"Rachel M. Keyser","startTime":1433.708,"endTime":1436.1979999999999,"body":"it was a big company."},{"speaker":"Rachel M. Keyser","startTime":1436.558,"endTime":1438.6879999999999,"body":"It's also known, but"},{"speaker":"Rachel M. Keyser","startTime":1436.558,"endTime":1438.6879999999999,"body":"I won't say which one."},{"speaker":"Rachel M. Keyser","startTime":1438.988,"endTime":1441.028,"body":"The project had to be canceled."},{"speaker":"Rachel M. Keyser","startTime":1441.4479999999999,"endTime":1442.078,"body":"It's sad."},{"speaker":"Rachel M. Keyser","startTime":1442.378,"endTime":1443.758,"body":"After using all this money."},{"speaker":"Rachel M. Keyser","startTime":1443.858,"endTime":1447.869,"body":"And we were advising them"},{"speaker":"Rachel M. Keyser","startTime":1443.858,"endTime":1447.869,"body":"that this may not work."},{"speaker":"Rachel M. Keyser","startTime":1447.869,"endTime":1450.869,"body":"This is a different"},{"speaker":"Rachel M. Keyser","startTime":1447.869,"endTime":1450.869,"body":"set of how things work."},{"speaker":"Rachel M. Keyser","startTime":1451.498,"endTime":1454.649,"body":"Because it's so interdependent"},{"speaker":"Rachel M. Keyser","startTime":1451.498,"endTime":1454.649,"body":"from one to the other and"},{"speaker":"Rachel M. Keyser","startTime":1454.649,"endTime":1456.988,"body":"you know, agile is like, you"},{"speaker":"Rachel M. Keyser","startTime":1454.649,"endTime":1456.988,"body":"know, you do the sprint and"},{"speaker":"Rachel M. Keyser","startTime":1456.988,"endTime":1460.1979999999999,"body":"then you move on and it, this"},{"speaker":"Rachel M. Keyser","startTime":1456.988,"endTime":1460.1979999999999,"body":"just doesn't work like that."},{"speaker":"Rachel M. Keyser","startTime":1460.1979999999999,"endTime":1463.558,"body":"So that is where the"},{"speaker":"Rachel M. Keyser","startTime":1460.1979999999999,"endTime":1463.558,"body":"fast, but slow comes in."},{"speaker":"Rachel M. Keyser","startTime":1463.828,"endTime":1466.483,"body":"You may have, or you may"},{"speaker":"Rachel M. Keyser","startTime":1463.828,"endTime":1466.483,"body":"want the project to go fast."},{"speaker":"Rachel M. Keyser","startTime":1467.203,"endTime":1472.183,"body":"But it's how you actually"},{"speaker":"Rachel M. Keyser","startTime":1467.203,"endTime":1472.183,"body":"implement also or do the build."},{"speaker":"Rachel M. Keyser","startTime":1472.423,"endTime":1475.123,"body":"That really will make a big"},{"speaker":"Rachel M. Keyser","startTime":1472.423,"endTime":1475.123,"body":"difference because of the"},{"speaker":"Rachel M. Keyser","startTime":1475.123,"endTime":1479.233,"body":"interdependency, like from one"},{"speaker":"Rachel M. Keyser","startTime":1475.123,"endTime":1479.233,"body":"stage of the workflows to the"},{"speaker":"Rachel M. Keyser","startTime":1479.233,"endTime":1482.413,"body":"other, you have to first build"},{"speaker":"Rachel M. Keyser","startTime":1479.233,"endTime":1482.413,"body":"this out and then do this."},{"speaker":"Rachel M. Keyser","startTime":1482.443,"endTime":1485.113,"body":"It's like you can't just keep"},{"speaker":"Rachel M. Keyser","startTime":1482.443,"endTime":1485.113,"body":"and go to this other one."},{"speaker":"Rachel M. Keyser","startTime":1485.113,"endTime":1485.443,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":1485.8039999999999,"endTime":1490.3039999999999,"body":"So that's maybe where people"},{"speaker":"Rachel M. Keyser","startTime":1485.8039999999999,"endTime":1490.3039999999999,"body":"have to learn that, okay, we"},{"speaker":"Rachel M. Keyser","startTime":1490.3039999999999,"endTime":1493.0629999999999,"body":"may want to go fast, but we"},{"speaker":"Rachel M. Keyser","startTime":1490.3039999999999,"endTime":1493.0629999999999,"body":"have to slow down a little"},{"speaker":"Rachel M. Keyser","startTime":1493.0629999999999,"endTime":1496.7839999999999,"body":"bit because it has to be"},{"speaker":"Rachel M. Keyser","startTime":1493.0629999999999,"endTime":1496.7839999999999,"body":"sequential, almost sequential"},{"speaker":"Rachel M. Keyser","startTime":1496.7839999999999,"endTime":1498.464,"body":"all the time because of that."},{"speaker":"Galen Low","startTime":1498.674,"endTime":1500.684,"body":"I like the theme"},{"speaker":"Galen Low","startTime":1498.674,"endTime":1500.684,"body":"that's come back again, right?"},{"speaker":"Galen Low","startTime":1500.684,"endTime":1503.384,"body":"This notion of discretion"},{"speaker":"Galen Low","startTime":1500.684,"endTime":1503.384,"body":"of being able to choose"},{"speaker":"Galen Low","startTime":1503.5629999999999,"endTime":1506.113,"body":"the right tool, when to use"},{"speaker":"Galen Low","startTime":1503.5629999999999,"endTime":1506.113,"body":"a thing and when not to."},{"speaker":"Galen Low","startTime":1506.579,"endTime":1509.519,"body":"I'm imagining, but I actually"},{"speaker":"Galen Low","startTime":1506.579,"endTime":1509.519,"body":"wanted to confirm like part of"},{"speaker":"Galen Low","startTime":1509.519,"endTime":1512.459,"body":"the reason for that linearity"},{"speaker":"Galen Low","startTime":1509.519,"endTime":1512.459,"body":"is because of regulation"},{"speaker":"Galen Low","startTime":1512.459,"endTime":1513.539,"body":"and the regulatory bodies."},{"speaker":"Galen Low","startTime":1513.539,"endTime":1513.629,"body":"Yes."},{"speaker":"Galen Low","startTime":1513.689,"endTime":1515.519,"body":"And the like"},{"speaker":"Galen Low","startTime":1513.689,"endTime":1515.519,"body":"stakeholder ecosystem."},{"speaker":"Galen Low","startTime":1515.519,"endTime":1518.639,"body":"It's not like one person who"},{"speaker":"Galen Low","startTime":1515.519,"endTime":1518.639,"body":"decides, yes, this is good."},{"speaker":"Galen Low","startTime":1518.954,"endTime":1520.934,"body":"Good enough for this workflow"},{"speaker":"Galen Low","startTime":1518.954,"endTime":1520.934,"body":"on, you know, let's move"},{"speaker":"Galen Low","startTime":1520.934,"endTime":1521.654,"body":"on to the next thing."},{"speaker":"Galen Low","startTime":1521.654,"endTime":1524.5339999999999,"body":"It's actually like it needs"},{"speaker":"Galen Low","startTime":1521.654,"endTime":1524.5339999999999,"body":"to go through a number of"},{"speaker":"Galen Low","startTime":1524.5339999999999,"endTime":1526.604,"body":"different groups and bodies."},{"speaker":"Galen Low","startTime":1526.844,"endTime":1527.024,"body":"Yeah."},{"speaker":"Galen Low","startTime":1527.024,"endTime":1530.734,"body":"Regulatory bodies, like in"},{"speaker":"Galen Low","startTime":1527.024,"endTime":1530.734,"body":"order to make sure it is"},{"speaker":"Galen Low","startTime":1530.734,"endTime":1534.254,"body":"compliant for moving on."},{"speaker":"Rachel M. Keyser","startTime":1534.254,"endTime":1534.974,"body":"Galen you are right."},{"speaker":"Rachel M. Keyser","startTime":1535.3039999999999,"endTime":1538.754,"body":"And it may not be necessarily"},{"speaker":"Rachel M. Keyser","startTime":1535.3039999999999,"endTime":1538.754,"body":"like it's every stage"},{"speaker":"Rachel M. Keyser","startTime":1538.754,"endTime":1540.2839999999999,"body":"has a regulatory body."},{"speaker":"Rachel M. Keyser","startTime":1540.584,"endTime":1543.708,"body":"Let's take a hospital 'cause I"},{"speaker":"Rachel M. Keyser","startTime":1540.584,"endTime":1543.708,"body":"wanna use, and, you know, I've"},{"speaker":"Rachel M. Keyser","startTime":1543.739,"endTime":1546.079,"body":"worked in different settings"},{"speaker":"Rachel M. Keyser","startTime":1543.739,"endTime":1546.079,"body":"so we can talk about that."},{"speaker":"Rachel M. Keyser","startTime":1546.319,"endTime":1547.684,"body":"But let's take a"},{"speaker":"Rachel M. Keyser","startTime":1546.319,"endTime":1547.684,"body":"hospital, right."},{"speaker":"Rachel M. Keyser","startTime":1548.403,"endTime":1553.383,"body":"That workflow that may be within"},{"speaker":"Rachel M. Keyser","startTime":1548.403,"endTime":1553.383,"body":"healthcare, there's a regulatory"},{"speaker":"Rachel M. Keyser","startTime":1553.593,"endTime":1557.613,"body":"laws and rules and all of that"},{"speaker":"Rachel M. Keyser","startTime":1553.593,"endTime":1557.613,"body":"quality and all of that exists."},{"speaker":"Rachel M. Keyser","startTime":1557.703,"endTime":1558.393,"body":"For sure."},{"speaker":"Rachel M. Keyser","startTime":1558.453,"endTime":1559.623,"body":"Those are there, right?"},{"speaker":"Rachel M. Keyser","startTime":1560.013,"endTime":1563.523,"body":"Every stage may not have its own"},{"speaker":"Rachel M. Keyser","startTime":1560.013,"endTime":1563.523,"body":"regulatory, you know, like you"},{"speaker":"Rachel M. Keyser","startTime":1563.523,"endTime":1567.003,"body":"have to start and stop and get"},{"speaker":"Rachel M. Keyser","startTime":1563.523,"endTime":1567.003,"body":"approval, some kind of thing."},{"speaker":"Rachel M. Keyser","startTime":1567.363,"endTime":1570.483,"body":"The actual approval that you"},{"speaker":"Rachel M. Keyser","startTime":1567.363,"endTime":1570.483,"body":"have to get is from the people"},{"speaker":"Rachel M. Keyser","startTime":1570.483,"endTime":1575.943,"body":"that work and all manage the"},{"speaker":"Rachel M. Keyser","startTime":1570.483,"endTime":1575.943,"body":"administrators that workflow."},{"speaker":"Rachel M. Keyser","startTime":1576.288,"endTime":1578.958,"body":"This first stage, then"},{"speaker":"Rachel M. Keyser","startTime":1576.288,"endTime":1578.958,"body":"the next stage, and then"},{"speaker":"Rachel M. Keyser","startTime":1578.958,"endTime":1582.619,"body":"the next, that's where"},{"speaker":"Rachel M. Keyser","startTime":1578.958,"endTime":1582.619,"body":"exactly that happens, right?"},{"speaker":"Rachel M. Keyser","startTime":1582.9189999999999,"endTime":1585.4379999999999,"body":"And this is really to prevent"},{"speaker":"Rachel M. Keyser","startTime":1582.9189999999999,"endTime":1585.4379999999999,"body":"downstream, like we've"},{"speaker":"Rachel M. Keyser","startTime":1585.4379999999999,"endTime":1588.558,"body":"said, 'cause it's so linear,"},{"speaker":"Rachel M. Keyser","startTime":1585.4379999999999,"endTime":1588.558,"body":"like you said, to prevent"},{"speaker":"Rachel M. Keyser","startTime":1588.558,"endTime":1590.778,"body":"any problems downstream."},{"speaker":"Rachel M. Keyser","startTime":1590.778,"endTime":1594.349,"body":"Because if you don't do this"},{"speaker":"Rachel M. Keyser","startTime":1590.778,"endTime":1594.349,"body":"right, trust me, downstream"},{"speaker":"Rachel M. Keyser","startTime":1594.4089999999999,"endTime":1596.089,"body":"is going to be very bad."},{"speaker":"Rachel M. Keyser","startTime":1596.089,"endTime":1597.109,"body":"And that's not what you want."},{"speaker":"Rachel M. Keyser","startTime":1597.109,"endTime":1600.048,"body":"And this is millions of"},{"speaker":"Rachel M. Keyser","startTime":1597.109,"endTime":1600.048,"body":"dollars could be lost."},{"speaker":"Rachel M. Keyser","startTime":1600.453,"endTime":1602.403,"body":"Could even bankrupt"},{"speaker":"Rachel M. Keyser","startTime":1600.453,"endTime":1602.403,"body":"an organization if"},{"speaker":"Rachel M. Keyser","startTime":1602.403,"endTime":1603.363,"body":"you don't do it right."},{"speaker":"Rachel M. Keyser","startTime":1603.663,"endTime":1607.434,"body":"Because also in my experience,"},{"speaker":"Rachel M. Keyser","startTime":1603.663,"endTime":1607.434,"body":"because I've been a consultant"},{"speaker":"Rachel M. Keyser","startTime":1607.434,"endTime":1611.214,"body":"for a lot of time, and you"},{"speaker":"Rachel M. Keyser","startTime":1607.434,"endTime":1611.214,"body":"could go to some organizations"},{"speaker":"Rachel M. Keyser","startTime":1611.3039999999999,"endTime":1614.8129999999999,"body":"and they're like, we don't"},{"speaker":"Rachel M. Keyser","startTime":1611.3039999999999,"endTime":1614.8129999999999,"body":"know what the problem is, but"},{"speaker":"Rachel M. Keyser","startTime":1614.8129999999999,"endTime":1616.014,"body":"we're not getting our money."},{"speaker":"Rachel M. Keyser","startTime":1616.434,"endTime":1617.664,"body":"The money is not coming."},{"speaker":"Rachel M. Keyser","startTime":1617.724,"endTime":1618.113,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":1618.504,"endTime":1621.113,"body":"And so you have to go"},{"speaker":"Rachel M. Keyser","startTime":1618.504,"endTime":1621.113,"body":"and look at, okay, what"},{"speaker":"Rachel M. Keyser","startTime":1621.113,"endTime":1623.0629999999999,"body":"is exactly the problem?"},{"speaker":"Rachel M. Keyser","startTime":1623.0629999999999,"endTime":1625.524,"body":"Where is the, you know,"},{"speaker":"Rachel M. Keyser","startTime":1623.0629999999999,"endTime":1625.524,"body":"whether they call it a"},{"speaker":"Rachel M. Keyser","startTime":1625.524,"endTime":1626.994,"body":"leakage, where is a leakage?"},{"speaker":"Rachel M. Keyser","startTime":1626.994,"endTime":1628.704,"body":"Where's the money leaking to?"},{"speaker":"Rachel M. Keyser","startTime":1629.153,"endTime":1630.744,"body":"Or where is the roadblock?"},{"speaker":"Rachel M. Keyser","startTime":1630.774,"endTime":1631.674,"body":"'cause they don't know."},{"speaker":"Rachel M. Keyser","startTime":1631.853,"endTime":1632.244,"body":"Right."},{"speaker":"Rachel M. Keyser","startTime":1632.514,"endTime":1637.583,"body":"And so you find that those"},{"speaker":"Rachel M. Keyser","startTime":1632.514,"endTime":1637.583,"body":"setups have to be, usually"},{"speaker":"Rachel M. Keyser","startTime":1637.583,"endTime":1641.153,"body":"everyone is in a room literally"},{"speaker":"Rachel M. Keyser","startTime":1637.583,"endTime":1641.153,"body":"working together because they"},{"speaker":"Rachel M. Keyser","startTime":1641.153,"endTime":1644.153,"body":"know that if you don't have"},{"speaker":"Rachel M. Keyser","startTime":1641.153,"endTime":1644.153,"body":"it right here, it's going to"},{"speaker":"Rachel M. Keyser","startTime":1644.153,"endTime":1645.744,"body":"affect someone down the road."},{"speaker":"Rachel M. Keyser","startTime":1645.744,"endTime":1646.103,"body":"Right."},{"speaker":"Rachel M. Keyser","startTime":1646.343,"endTime":1649.2839999999999,"body":"And so the approval, yes,"},{"speaker":"Rachel M. Keyser","startTime":1646.343,"endTime":1649.2839999999999,"body":"the approval are going to"},{"speaker":"Rachel M. Keyser","startTime":1649.2839999999999,"endTime":1652.0729999999999,"body":"come into that workflow"},{"speaker":"Rachel M. Keyser","startTime":1649.2839999999999,"endTime":1652.0729999999999,"body":"from the business side."},{"speaker":"Rachel M. Keyser","startTime":1652.103,"endTime":1654.143,"body":"'cause you have to work"},{"speaker":"Rachel M. Keyser","startTime":1652.103,"endTime":1654.143,"body":"in tandem with them."},{"speaker":"Rachel M. Keyser","startTime":1654.504,"endTime":1655.8229999999999,"body":"They're technical people."},{"speaker":"Rachel M. Keyser","startTime":1656.1979999999999,"endTime":1659.139,"body":"That is where the partnership"},{"speaker":"Rachel M. Keyser","startTime":1656.1979999999999,"endTime":1659.139,"body":"really comes in, actually."},{"speaker":"Galen Low","startTime":1659.4379999999999,"endTime":1660.309,"body":"That's"},{"speaker":"Galen Low","startTime":1659.4379999999999,"endTime":1660.309,"body":"really interesting."},{"speaker":"Galen Low","startTime":1660.309,"endTime":1661.059,"body":"That's interesting."},{"speaker":"Galen Low","startTime":1661.4479999999999,"endTime":1665.809,"body":"I wanted to come back to that"},{"speaker":"Galen Low","startTime":1661.4479999999999,"endTime":1665.809,"body":"cocoon of AI tools, if you will."},{"speaker":"Galen Low","startTime":1666.129,"endTime":1668.708,"body":"You had recently given a"},{"speaker":"Galen Low","startTime":1666.129,"endTime":1668.708,"body":"talk about the application"},{"speaker":"Galen Low","startTime":1668.708,"endTime":1670.4189999999999,"body":"of AI in project management."},{"speaker":"Galen Low","startTime":1670.6879999999999,"endTime":1673.988,"body":"I was wondering if you have"},{"speaker":"Galen Low","startTime":1670.6879999999999,"endTime":1673.988,"body":"any sort of favorite examples,"},{"speaker":"Galen Low","startTime":1674.319,"endTime":1677.1689999999999,"body":"maybe even of some healthcare"},{"speaker":"Galen Low","startTime":1674.319,"endTime":1677.1689999999999,"body":"specific use cases that can"},{"speaker":"Galen Low","startTime":1677.228,"endTime":1680.649,"body":"help a project professional"},{"speaker":"Galen Low","startTime":1677.228,"endTime":1680.649,"body":"learn and stay up to speed with"},{"speaker":"Galen Low","startTime":1680.978,"endTime":1683.4089999999999,"body":"industry specific considerations"},{"speaker":"Galen Low","startTime":1680.978,"endTime":1683.4089999999999,"body":"like we're talking about"},{"speaker":"Galen Low","startTime":1683.4089999999999,"endTime":1685.988,"body":"things like compliance"},{"speaker":"Galen Low","startTime":1683.4089999999999,"endTime":1685.988,"body":"and regulation and ethics."},{"speaker":"Galen Low","startTime":1686.649,"endTime":1690.009,"body":"And even just, you know,"},{"speaker":"Galen Low","startTime":1686.649,"endTime":1690.009,"body":"inter-agency interdepartmental"},{"speaker":"Galen Low","startTime":1690.009,"endTime":1693.458,"body":"workflows, like can, how"},{"speaker":"Galen Low","startTime":1690.009,"endTime":1693.458,"body":"can AI help a project"},{"speaker":"Galen Low","startTime":1693.458,"endTime":1694.089,"body":"professional here?"},{"speaker":"Rachel M. Keyser","startTime":1694.4479999999999,"endTime":1697.149,"body":"The first"},{"speaker":"Rachel M. Keyser","startTime":1694.4479999999999,"endTime":1697.149,"body":"thing is from just a pure"},{"speaker":"Rachel M. Keyser","startTime":1697.149,"endTime":1701.499,"body":"project management part of"},{"speaker":"Rachel M. Keyser","startTime":1697.149,"endTime":1701.499,"body":"it, AI helps us really get"},{"speaker":"Rachel M. Keyser","startTime":1701.499,"endTime":1703.239,"body":"some things done much faster."},{"speaker":"Rachel M. Keyser","startTime":1703.4479999999999,"endTime":1706.718,"body":"A big part of it is"},{"speaker":"Rachel M. Keyser","startTime":1703.4479999999999,"endTime":1706.718,"body":"creating templates, right?"},{"speaker":"Rachel M. Keyser","startTime":1707.259,"endTime":1710.529,"body":"For example, if you using"},{"speaker":"Rachel M. Keyser","startTime":1707.259,"endTime":1710.529,"body":"a, you have to, let's say,"},{"speaker":"Rachel M. Keyser","startTime":1710.529,"endTime":1713.708,"body":"start from beginning creating"},{"speaker":"Rachel M. Keyser","startTime":1710.529,"endTime":1713.708,"body":"your chatter templates."},{"speaker":"Rachel M. Keyser","startTime":1714.083,"endTime":1717.2939999999999,"body":"And then also if you have"},{"speaker":"Rachel M. Keyser","startTime":1714.083,"endTime":1717.2939999999999,"body":"a framework already and"},{"speaker":"Rachel M. Keyser","startTime":1717.2939999999999,"endTime":1718.5539999999999,"body":"you have certain prompts."},{"speaker":"Rachel M. Keyser","startTime":1718.944,"endTime":1720.264,"body":"Let me back up a little bit."},{"speaker":"Rachel M. Keyser","startTime":1720.5339999999999,"endTime":1723.894,"body":"The other thing about it is"},{"speaker":"Rachel M. Keyser","startTime":1720.5339999999999,"endTime":1723.894,"body":"that it depends how you want"},{"speaker":"Rachel M. Keyser","startTime":1723.894,"endTime":1727.0729999999999,"body":"to implement or integrate AI"},{"speaker":"Rachel M. Keyser","startTime":1723.894,"endTime":1727.0729999999999,"body":"into your one's processes."},{"speaker":"Rachel M. Keyser","startTime":1727.464,"endTime":1730.674,"body":"One of the things I would"},{"speaker":"Rachel M. Keyser","startTime":1727.464,"endTime":1730.674,"body":"recommend is one, create"},{"speaker":"Rachel M. Keyser","startTime":1730.674,"endTime":1733.524,"body":"specific prompts, for"},{"speaker":"Rachel M. Keyser","startTime":1730.674,"endTime":1733.524,"body":"example, that you found that"},{"speaker":"Rachel M. Keyser","startTime":1733.524,"endTime":1736.524,"body":"work for the organization"},{"speaker":"Rachel M. Keyser","startTime":1733.524,"endTime":1736.524,"body":"or particular projects."},{"speaker":"Rachel M. Keyser","startTime":1737.183,"endTime":1740.3129999999999,"body":"In this case for healthcare,"},{"speaker":"Rachel M. Keyser","startTime":1737.183,"endTime":1740.3129999999999,"body":"especially if you know which"},{"speaker":"Rachel M. Keyser","startTime":1740.3129999999999,"endTime":1743.404,"body":"part of the healthcare workflow"},{"speaker":"Rachel M. Keyser","startTime":1740.3129999999999,"endTime":1743.404,"body":"maybe that is going to be,"},{"speaker":"Rachel M. Keyser","startTime":1743.524,"endTime":1744.964,"body":"and if you don't, that's okay."},{"speaker":"Rachel M. Keyser","startTime":1745.234,"endTime":1747.843,"body":"As we know, you can, you know,"},{"speaker":"Rachel M. Keyser","startTime":1745.234,"endTime":1747.843,"body":"when you're creating those"},{"speaker":"Rachel M. Keyser","startTime":1747.964,"endTime":1751.174,"body":"prompt templates, you put a"},{"speaker":"Rachel M. Keyser","startTime":1747.964,"endTime":1751.174,"body":"blank and then someone fills it"},{"speaker":"Rachel M. Keyser","startTime":1751.174,"endTime":1752.7939999999999,"body":"in with whatever applies, right?"},{"speaker":"Rachel M. Keyser","startTime":1752.974,"endTime":1754.083,"body":"Those kinds of things."},{"speaker":"Rachel M. Keyser","startTime":1754.414,"endTime":1758.343,"body":"The second part is that"},{"speaker":"Rachel M. Keyser","startTime":1754.414,"endTime":1758.343,"body":"depending on what part"},{"speaker":"Rachel M. Keyser","startTime":1758.343,"endTime":1761.224,"body":"of the workflow you're"},{"speaker":"Rachel M. Keyser","startTime":1758.343,"endTime":1761.224,"body":"going to work in, meaning"},{"speaker":"Rachel M. Keyser","startTime":1761.254,"endTime":1762.274,"body":"healthcare, workflow."},{"speaker":"Rachel M. Keyser","startTime":1762.7839999999999,"endTime":1765.934,"body":"If you ask it that, Hey,"},{"speaker":"Rachel M. Keyser","startTime":1762.7839999999999,"endTime":1765.934,"body":"this is for example, the"},{"speaker":"Rachel M. Keyser","startTime":1765.934,"endTime":1767.374,"body":"project I'm working on."},{"speaker":"Rachel M. Keyser","startTime":1767.404,"endTime":1771.214,"body":"We're going to be doing this"},{"speaker":"Rachel M. Keyser","startTime":1767.404,"endTime":1771.214,"body":"and I need you to show me,"},{"speaker":"Rachel M. Keyser","startTime":1771.274,"endTime":1774.454,"body":"for example, what are the"},{"speaker":"Rachel M. Keyser","startTime":1771.274,"endTime":1774.454,"body":"different areas that I can"},{"speaker":"Rachel M. Keyser","startTime":1774.454,"endTime":1779.764,"body":"make sure that we are working"},{"speaker":"Rachel M. Keyser","startTime":1774.454,"endTime":1779.764,"body":"or implementing a certain way?"},{"speaker":"Rachel M. Keyser","startTime":1779.954,"endTime":1782.744,"body":"You know, you can define"},{"speaker":"Rachel M. Keyser","startTime":1779.954,"endTime":1782.744,"body":"that way or you can ask for"},{"speaker":"Rachel M. Keyser","startTime":1782.744,"endTime":1783.884,"body":"it to help you with that."},{"speaker":"Rachel M. Keyser","startTime":1784.244,"endTime":1787.574,"body":"That it'll help you"},{"speaker":"Rachel M. Keyser","startTime":1784.244,"endTime":1787.574,"body":"to create what those."},{"speaker":"Rachel M. Keyser","startTime":1788.219,"endTime":1791.699,"body":"Let's say risks in this case"},{"speaker":"Rachel M. Keyser","startTime":1788.219,"endTime":1791.699,"body":"or mitigations would be, or"},{"speaker":"Rachel M. Keyser","startTime":1791.699,"endTime":1794.519,"body":"particular items that you"},{"speaker":"Rachel M. Keyser","startTime":1791.699,"endTime":1794.519,"body":"have to look and make sure"},{"speaker":"Rachel M. Keyser","startTime":1794.519,"endTime":1796.259,"body":"that they're in place, right?"},{"speaker":"Rachel M. Keyser","startTime":1796.499,"endTime":1799.799,"body":"You as a project manager,"},{"speaker":"Rachel M. Keyser","startTime":1796.499,"endTime":1799.799,"body":"and then also, like I"},{"speaker":"Rachel M. Keyser","startTime":1799.799,"endTime":1801.059,"body":"talked about the framework."},{"speaker":"Rachel M. Keyser","startTime":1801.299,"endTime":1805.469,"body":"There's a framework I use"},{"speaker":"Rachel M. Keyser","startTime":1801.299,"endTime":1805.469,"body":"and that if you implement"},{"speaker":"Rachel M. Keyser","startTime":1805.469,"endTime":1808.889,"body":"that or ask it from a"},{"speaker":"Rachel M. Keyser","startTime":1805.469,"endTime":1808.889,"body":"perspective that you do help"},{"speaker":"Rachel M. Keyser","startTime":1808.889,"endTime":1810.2939999999999,"body":"outline those items for you."},{"speaker":"Rachel M. Keyser","startTime":1810.989,"endTime":1814.109,"body":"Let's say you're creating"},{"speaker":"Rachel M. Keyser","startTime":1810.989,"endTime":1814.109,"body":"your project team worksheet."},{"speaker":"Rachel M. Keyser","startTime":1814.319,"endTime":1816.689,"body":"You're creating your risk"},{"speaker":"Rachel M. Keyser","startTime":1814.319,"endTime":1816.689,"body":"mitigation worksheet."},{"speaker":"Rachel M. Keyser","startTime":1817.019,"endTime":1819.989,"body":"Of course, this applies to"},{"speaker":"Rachel M. Keyser","startTime":1817.019,"endTime":1819.989,"body":"whatever specific area you are"},{"speaker":"Rachel M. Keyser","startTime":1820.049,"endTime":1823.859,"body":"applying to, because I mean,"},{"speaker":"Rachel M. Keyser","startTime":1820.049,"endTime":1823.859,"body":"generally as a project manager,"},{"speaker":"Rachel M. Keyser","startTime":1824.189,"endTime":1825.449,"body":"those are things you'll ask."},{"speaker":"Rachel M. Keyser","startTime":1825.719,"endTime":1828.209,"body":"But from a healthcare"},{"speaker":"Rachel M. Keyser","startTime":1825.719,"endTime":1828.209,"body":"perspective, it's going"},{"speaker":"Rachel M. Keyser","startTime":1828.209,"endTime":1828.934,"body":"to give you different."},{"speaker":"Rachel M. Keyser","startTime":1829.694,"endTime":1831.404,"body":"Should I say responses?"},{"speaker":"Rachel M. Keyser","startTime":1831.464,"endTime":1834.674,"body":"Depending on what it is you're"},{"speaker":"Rachel M. Keyser","startTime":1831.464,"endTime":1834.674,"body":"working, right, and so you find"},{"speaker":"Rachel M. Keyser","startTime":1834.674,"endTime":1836.714,"body":"that it's going to guide you."},{"speaker":"Rachel M. Keyser","startTime":1837.014,"endTime":1840.0439999999999,"body":"Also be your co-pilot"},{"speaker":"Rachel M. Keyser","startTime":1837.014,"endTime":1840.0439999999999,"body":"in that regard."},{"speaker":"Rachel M. Keyser","startTime":1840.344,"endTime":1844.3039999999999,"body":"And if you're someone new, like"},{"speaker":"Rachel M. Keyser","startTime":1840.344,"endTime":1844.3039999999999,"body":"within healthcare, definitely"},{"speaker":"Rachel M. Keyser","startTime":1844.5439999999999,"endTime":1847.064,"body":"sometimes you may not know"},{"speaker":"Rachel M. Keyser","startTime":1844.5439999999999,"endTime":1847.064,"body":"particular areas to ask."},{"speaker":"Rachel M. Keyser","startTime":1847.369,"endTime":1850.489,"body":"But if you get, like I talked"},{"speaker":"Rachel M. Keyser","startTime":1847.369,"endTime":1850.489,"body":"about earlier, that upskill,"},{"speaker":"Rachel M. Keyser","startTime":1850.549,"endTime":1854.209,"body":"you get to know at least what is"},{"speaker":"Rachel M. Keyser","startTime":1850.549,"endTime":1854.209,"body":"it that I can ask specifically?"},{"speaker":"Rachel M. Keyser","startTime":1854.209,"endTime":1857.269,"body":"Because as you know, right, we"},{"speaker":"Rachel M. Keyser","startTime":1854.209,"endTime":1857.269,"body":"may have the tools, but if you"},{"speaker":"Rachel M. Keyser","startTime":1857.269,"endTime":1860.119,"body":"don't ask the right questions,"},{"speaker":"Rachel M. Keyser","startTime":1857.269,"endTime":1860.119,"body":"you don't get the right answers."},{"speaker":"Rachel M. Keyser","startTime":1860.119,"endTime":1860.539,"body":"Right?"},{"speaker":"Galen Low","startTime":1860.6879999999999,"endTime":1861.4089999999999,"body":"Absolutely."},{"speaker":"Rachel M. Keyser","startTime":1861.589,"endTime":1861.889,"body":"Yeah."},{"speaker":"Rachel M. Keyser","startTime":1862.6689999999999,"endTime":1864.049,"body":"So that's how we use it."},{"speaker":"Galen Low","startTime":1864.109,"endTime":1866.509,"body":"I think it's like a"},{"speaker":"Galen Low","startTime":1864.109,"endTime":1866.509,"body":"good tie in as well to something"},{"speaker":"Galen Low","startTime":1866.509,"endTime":1869.119,"body":"we were talking about earlier"},{"speaker":"Galen Low","startTime":1866.509,"endTime":1869.119,"body":"about getting into a career"},{"speaker":"Galen Low","startTime":1869.119,"endTime":1872.119,"body":"in healthcare as a product"},{"speaker":"Galen Low","startTime":1869.119,"endTime":1872.119,"body":"manager, program manager, or"},{"speaker":"Galen Low","startTime":1872.119,"endTime":1873.049,"body":"some project based capacity."},{"speaker":"Galen Low","startTime":1873.689,"endTime":1875.759,"body":"Even just that you don't"},{"speaker":"Galen Low","startTime":1873.689,"endTime":1875.759,"body":"know what you don't know."},{"speaker":"Galen Low","startTime":1876.089,"endTime":1879.1789999999999,"body":"And sometimes when you say"},{"speaker":"Galen Low","startTime":1876.089,"endTime":1879.1789999999999,"body":"like, risk management, what"},{"speaker":"Galen Low","startTime":1879.1789999999999,"endTime":1880.9189999999999,"body":"could go wrong or Right."},{"speaker":"Galen Low","startTime":1880.949,"endTime":1884.969,"body":"I guess within a type of"},{"speaker":"Galen Low","startTime":1880.949,"endTime":1884.969,"body":"project in this workflow,"},{"speaker":"Galen Low","startTime":1884.969,"endTime":1887.579,"body":"within the healthcare system"},{"speaker":"Galen Low","startTime":1884.969,"endTime":1887.579,"body":"is gonna give you a whole"},{"speaker":"Galen Low","startTime":1887.579,"endTime":1889.439,"body":"bunch of different risks then."},{"speaker":"Galen Low","startTime":1889.499,"endTime":1889.799,"body":"Exactly."},{"speaker":"Galen Low","startTime":1889.799,"endTime":1892.289,"body":"If you just said, Hey,"},{"speaker":"Galen Low","startTime":1889.799,"endTime":1892.289,"body":"I'm building software for"},{"speaker":"Galen Low","startTime":1892.289,"endTime":1894.569,"body":"a team of administrators."},{"speaker":"Galen Low","startTime":1894.974,"endTime":1898.214,"body":"I'm imagining, and I"},{"speaker":"Galen Low","startTime":1894.974,"endTime":1898.214,"body":"love using generative AI"},{"speaker":"Galen Low","startTime":1898.214,"endTime":1899.833,"body":"for risk identification."},{"speaker":"Galen Low","startTime":1900.133,"endTime":1901.934,"body":"And sometimes Yeah, with the"},{"speaker":"Galen Low","startTime":1900.133,"endTime":1901.934,"body":"wrong prompts, you're just"},{"speaker":"Galen Low","startTime":1901.934,"endTime":1903.0439999999999,"body":"gonna get generic things."},{"speaker":"Galen Low","startTime":1903.0439999999999,"endTime":1903.434,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":1903.704,"endTime":1904.664,"body":"Exactly."},{"speaker":"Rachel M. Keyser","startTime":1904.843,"endTime":1905.174,"body":"Yeah."},{"speaker":"Rachel M. Keyser","startTime":1905.8039999999999,"endTime":1907.583,"body":"Or those that"},{"speaker":"Rachel M. Keyser","startTime":1905.8039999999999,"endTime":1907.583,"body":"don't apply, right?"},{"speaker":"Galen Low","startTime":1907.603,"endTime":1908.113,"body":"Yes."},{"speaker":"Galen Low","startTime":1908.113,"endTime":1908.123,"body":"Yeah."},{"speaker":"Galen Low","startTime":1908.123,"endTime":1908.623,"body":"Absolutely."},{"speaker":"Galen Low","startTime":1908.623,"endTime":1908.8039999999999,"body":"Yeah."},{"speaker":"Galen Low","startTime":1908.8039999999999,"endTime":1910.754,"body":"It won't be relevant and"},{"speaker":"Galen Low","startTime":1908.8039999999999,"endTime":1910.754,"body":"won't be specific enough."},{"speaker":"Galen Low","startTime":1911.0539999999999,"endTime":1911.984,"body":"I really do like that."},{"speaker":"Galen Low","startTime":1912.254,"endTime":1914.9189999999999,"body":"Something that you and I talked"},{"speaker":"Galen Low","startTime":1912.254,"endTime":1914.9189999999999,"body":"about when we last chatted."},{"speaker":"Galen Low","startTime":1915.583,"endTime":1916.8129999999999,"body":"Two sides of the spectrum."},{"speaker":"Galen Low","startTime":1917.0539999999999,"endTime":1920.5539999999999,"body":"One was like HIPAA and then"},{"speaker":"Galen Low","startTime":1917.0539999999999,"endTime":1920.5539999999999,"body":"the other one was SOC 2, right."},{"speaker":"Galen Low","startTime":1920.5539999999999,"endTime":1922.759,"body":"Like in terms of you know"},{"speaker":"Galen Low","startTime":1920.5539999999999,"endTime":1922.759,"body":"sort of like the security"},{"speaker":"Galen Low","startTime":1922.759,"endTime":1924.174,"body":"data security side of things."},{"speaker":"Galen Low","startTime":1924.444,"endTime":1927.5629999999999,"body":"All of these are kind of like"},{"speaker":"Galen Low","startTime":1924.444,"endTime":1927.5629999999999,"body":"big topics and I'm that person"},{"speaker":"Galen Low","startTime":1927.774,"endTime":1929.694,"body":"and I've done a little bit"},{"speaker":"Galen Low","startTime":1927.774,"endTime":1929.694,"body":"of work in healthcare, not"},{"speaker":"Galen Low","startTime":1929.694,"endTime":1931.584,"body":"directly, but via agencies."},{"speaker":"Rachel M. Keyser","startTime":1931.644,"endTime":1933.594,"body":"I remember"},{"speaker":"Rachel M. Keyser","startTime":1931.644,"endTime":1933.594,"body":"you, you shared that with me."},{"speaker":"Galen Low","startTime":1933.624,"endTime":1934.0439999999999,"body":"Yeah."},{"speaker":"Galen Low","startTime":1934.0439999999999,"endTime":1935.904,"body":"And it's like, it's close"},{"speaker":"Galen Low","startTime":1934.0439999999999,"endTime":1935.904,"body":"to my heart, but if I went"},{"speaker":"Galen Low","startTime":1935.904,"endTime":1939.354,"body":"into a job description, or"},{"speaker":"Galen Low","startTime":1935.904,"endTime":1939.354,"body":"if somebody gave me a project"},{"speaker":"Galen Low","startTime":1939.354,"endTime":1942.024,"body":"that was like, yes, but please"},{"speaker":"Galen Low","startTime":1939.354,"endTime":1942.024,"body":"make sure that everything"},{"speaker":"Galen Low","startTime":1942.024,"endTime":1943.314,"body":"you do is HIPAA compliant."},{"speaker":"Galen Low","startTime":1943.584,"endTime":1944.694,"body":"Is SOC 2 compliant?"},{"speaker":"Galen Low","startTime":1944.994,"endTime":1946.104,"body":"I'd be like, sorry, what?"},{"speaker":"Galen Low","startTime":1946.104,"endTime":1947.574,"body":"Like I don't know"},{"speaker":"Galen Low","startTime":1946.104,"endTime":1947.574,"body":"it off by heart."},{"speaker":"Galen Low","startTime":1947.574,"endTime":1950.694,"body":"I don't know these, you know,"},{"speaker":"Galen Low","startTime":1947.574,"endTime":1950.694,"body":"I don't know these protocols,"},{"speaker":"Galen Low","startTime":1950.694,"endTime":1953.724,"body":"these systems, the rules and"},{"speaker":"Galen Low","startTime":1950.694,"endTime":1953.724,"body":"the compliance well enough."},{"speaker":"Galen Low","startTime":1954.234,"endTime":1956.394,"body":"And I might just be like,"},{"speaker":"Galen Low","startTime":1954.234,"endTime":1956.394,"body":"sorry, that's somebody else."},{"speaker":"Galen Low","startTime":1956.394,"endTime":1957.8039999999999,"body":"Like, that's not me."},{"speaker":"Galen Low","startTime":1958.134,"endTime":1960.109,"body":"But then I like that what you"},{"speaker":"Galen Low","startTime":1958.134,"endTime":1960.109,"body":"said about like a copilot."},{"speaker":"Galen Low","startTime":1960.849,"endTime":1966.218,"body":"Could AI be a bit of a copilot"},{"speaker":"Galen Low","startTime":1960.849,"endTime":1966.218,"body":"for navigating regulation"},{"speaker":"Galen Low","startTime":1966.279,"endTime":1970.748,"body":"and compliance and some of"},{"speaker":"Galen Low","startTime":1966.279,"endTime":1970.748,"body":"these sets of very noble,"},{"speaker":"Galen Low","startTime":1970.748,"endTime":1973.299,"body":"but very complicated rules."},{"speaker":"Rachel M. Keyser","startTime":1973.569,"endTime":1973.839,"body":"Exactly."},{"speaker":"Rachel M. Keyser","startTime":1974.079,"endTime":1975.488,"body":"I like how you say that."},{"speaker":"Rachel M. Keyser","startTime":1975.758,"endTime":1980.4289999999999,"body":"That is so true, Galen because,"},{"speaker":"Rachel M. Keyser","startTime":1975.758,"endTime":1980.4289999999999,"body":"listen, even I've worked in"},{"speaker":"Rachel M. Keyser","startTime":1980.4289999999999,"endTime":1981.989,"body":"healthcare, what, 20 years."},{"speaker":"Rachel M. Keyser","startTime":1982.363,"endTime":1983.954,"body":"Have you listened recently?"},{"speaker":"Rachel M. Keyser","startTime":1983.954,"endTime":1985.7839999999999,"body":"And this is not being political."},{"speaker":"Rachel M. Keyser","startTime":1985.8129999999999,"endTime":1988.934,"body":"I mean, there's so many"},{"speaker":"Rachel M. Keyser","startTime":1985.8129999999999,"endTime":1988.934,"body":"rules that come out."},{"speaker":"Rachel M. Keyser","startTime":1989.0539999999999,"endTime":1990.014,"body":"You can't keep up."},{"speaker":"Rachel M. Keyser","startTime":1990.0729999999999,"endTime":1990.464,"body":"Right."},{"speaker":"Galen Low","startTime":1990.524,"endTime":1990.914,"body":"Can't keep up."},{"speaker":"Galen Low","startTime":1990.914,"endTime":1991.514,"body":"Yeah, exactly."},{"speaker":"Rachel M. Keyser","startTime":1991.694,"endTime":1994.244,"body":"I've used"},{"speaker":"Rachel M. Keyser","startTime":1991.694,"endTime":1994.244,"body":"actually AI to help me."},{"speaker":"Rachel M. Keyser","startTime":1994.274,"endTime":1994.724,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":1995.024,"endTime":1998.833,"body":"Really to go onto the CMS"},{"speaker":"Rachel M. Keyser","startTime":1995.024,"endTime":1998.833,"body":"is you know, the Centers"},{"speaker":"Rachel M. Keyser","startTime":1998.833,"endTime":2001.144,"body":"for Medicaid Services."},{"speaker":"Rachel M. Keyser","startTime":2001.444,"endTime":2003.944,"body":"It's the, essentially"},{"speaker":"Rachel M. Keyser","startTime":2001.444,"endTime":2003.944,"body":"the healthcare governing"},{"speaker":"Rachel M. Keyser","startTime":2003.944,"endTime":2006.074,"body":"body, federal governing"},{"speaker":"Rachel M. Keyser","startTime":2003.944,"endTime":2006.074,"body":"body of the us."},{"speaker":"Rachel M. Keyser","startTime":2006.344,"endTime":2007.184,"body":"It's called CMS."},{"speaker":"Rachel M. Keyser","startTime":2007.454,"endTime":2010.154,"body":"So if anyone hears me saying"},{"speaker":"Rachel M. Keyser","startTime":2007.454,"endTime":2010.154,"body":"that, that's what that"},{"speaker":"Rachel M. Keyser","startTime":2010.154,"endTime":2013.064,"body":"means, it's the federal"},{"speaker":"Rachel M. Keyser","startTime":2010.154,"endTime":2013.064,"body":"government healthcare system."},{"speaker":"Rachel M. Keyser","startTime":2013.623,"endTime":2016.893,"body":"Literally to ask, okay,"},{"speaker":"Rachel M. Keyser","startTime":2013.623,"endTime":2016.893,"body":"what is the rule for this?"},{"speaker":"Rachel M. Keyser","startTime":2017.193,"endTime":2019.8229999999999,"body":"Like, I've done"},{"speaker":"Rachel M. Keyser","startTime":2017.193,"endTime":2019.8229999999999,"body":"projects in home care."},{"speaker":"Rachel M. Keyser","startTime":2020.093,"endTime":2023.5729999999999,"body":"By the way, one of the biggest"},{"speaker":"Rachel M. Keyser","startTime":2020.093,"endTime":2023.5729999999999,"body":"EHR is from Canada Point"},{"speaker":"Rachel M. Keyser","startTime":2023.5729999999999,"endTime":2025.099,"body":"Click care, just so you know."},{"speaker":"Rachel M. Keyser","startTime":2025.379,"endTime":2025.538,"body":"Yeah."},{"speaker":"Rachel M. Keyser","startTime":2025.958,"endTime":2028.403,"body":"And you have to find out what"},{"speaker":"Rachel M. Keyser","startTime":2025.958,"endTime":2028.403,"body":"the rules are because the"},{"speaker":"Rachel M. Keyser","startTime":2028.403,"endTime":2031.734,"body":"rules change, the reimbursement"},{"speaker":"Rachel M. Keyser","startTime":2028.403,"endTime":2031.734,"body":"change, and then you have to"},{"speaker":"Rachel M. Keyser","startTime":2031.734,"endTime":2034.564,"body":"ensure that you are tracking"},{"speaker":"Rachel M. Keyser","startTime":2031.734,"endTime":2034.564,"body":"these types of metrics"},{"speaker":"Rachel M. Keyser","startTime":2034.564,"endTime":2035.764,"body":"and this kind of thing."},{"speaker":"Rachel M. Keyser","startTime":2036.064,"endTime":2039.814,"body":"So as a project manager, for"},{"speaker":"Rachel M. Keyser","startTime":2036.064,"endTime":2039.814,"body":"example, you have to ensure"},{"speaker":"Rachel M. Keyser","startTime":2039.814,"endTime":2041.344,"body":"that, okay, you're very aware."},{"speaker":"Rachel M. Keyser","startTime":2041.344,"endTime":2044.764,"body":"It's top of mind that what"},{"speaker":"Rachel M. Keyser","startTime":2041.344,"endTime":2044.764,"body":"are these new rules about?"},{"speaker":"Rachel M. Keyser","startTime":2044.884,"endTime":2045.3039999999999,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":2045.364,"endTime":2048.864,"body":"And it's absolutely very"},{"speaker":"Rachel M. Keyser","startTime":2045.364,"endTime":2048.864,"body":"helpful because it'll pull"},{"speaker":"Rachel M. Keyser","startTime":2048.864,"endTime":2051.954,"body":"that, especially if you ask,"},{"speaker":"Rachel M. Keyser","startTime":2048.864,"endTime":2051.954,"body":"give, show me the references."},{"speaker":"Rachel M. Keyser","startTime":2052.164,"endTime":2054.684,"body":"The good thing now it's"},{"speaker":"Rachel M. Keyser","startTime":2052.164,"endTime":2054.684,"body":"improved as you know."},{"speaker":"Rachel M. Keyser","startTime":2054.964,"endTime":2057.574,"body":"Many times, you don't"},{"speaker":"Rachel M. Keyser","startTime":2054.964,"endTime":2057.574,"body":"have to ask it, but I"},{"speaker":"Rachel M. Keyser","startTime":2057.574,"endTime":2058.5640000000003,"body":"would put that there."},{"speaker":"Rachel M. Keyser","startTime":2058.5640000000003,"endTime":2060.844,"body":"Show me the references of"},{"speaker":"Rachel M. Keyser","startTime":2058.5640000000003,"endTime":2060.844,"body":"where you're getting this from,"},{"speaker":"Rachel M. Keyser","startTime":2060.844,"endTime":2063.784,"body":"just to make sure, because you"},{"speaker":"Rachel M. Keyser","startTime":2060.844,"endTime":2063.784,"body":"know AI also is not a hundred"},{"speaker":"Rachel M. Keyser","startTime":2063.784,"endTime":2065.1040000000003,"body":"percent right sometimes."},{"speaker":"Rachel M. Keyser","startTime":2065.194,"endTime":2065.5840000000003,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2065.884,"endTime":2068.194,"body":"It'll show you exactly"},{"speaker":"Rachel M. Keyser","startTime":2065.884,"endTime":2068.194,"body":"where those are, so"},{"speaker":"Rachel M. Keyser","startTime":2068.284,"endTime":2071.924,"body":"absolutely using it as a"},{"speaker":"Rachel M. Keyser","startTime":2068.284,"endTime":2071.924,"body":"co-pilot is very helpful."},{"speaker":"Rachel M. Keyser","startTime":2072.134,"endTime":2076.304,"body":"Co-pilot, co strategist, you"},{"speaker":"Rachel M. Keyser","startTime":2072.134,"endTime":2076.304,"body":"just have to know sometimes"},{"speaker":"Rachel M. Keyser","startTime":2076.304,"endTime":2080.114,"body":"where it is or what it is that"},{"speaker":"Rachel M. Keyser","startTime":2076.304,"endTime":2080.114,"body":"you need, like I said, and ask"},{"speaker":"Rachel M. Keyser","startTime":2080.114,"endTime":2083.119,"body":"the right questions in order"},{"speaker":"Rachel M. Keyser","startTime":2080.114,"endTime":2083.119,"body":"to get the right answers."},{"speaker":"Rachel M. Keyser","startTime":2083.539,"endTime":2087.139,"body":"Or the information that pertains"},{"speaker":"Rachel M. Keyser","startTime":2083.539,"endTime":2087.139,"body":"to what it is that you're doing."},{"speaker":"Galen Low","startTime":2087.349,"endTime":2088.6090000000004,"body":"That's such a"},{"speaker":"Galen Low","startTime":2087.349,"endTime":2088.6090000000004,"body":"good call out about the"},{"speaker":"Galen Low","startTime":2088.6090000000004,"endTime":2091.0690000000004,"body":"citations because you know,"},{"speaker":"Galen Low","startTime":2088.6090000000004,"endTime":2091.0690000000004,"body":"we always talk about being"},{"speaker":"Galen Low","startTime":2091.0690000000004,"endTime":2092.2090000000003,"body":"the smart human in the loop."},{"speaker":"Galen Low","startTime":2092.2090000000003,"endTime":2092.4790000000003,"body":"Right."},{"speaker":"Galen Low","startTime":2092.539,"endTime":2093.9190000000003,"body":"Being the human in the AI loop."},{"speaker":"Galen Low","startTime":2093.924,"endTime":2094.0040000000004,"body":"Exactly."},{"speaker":"Galen Low","startTime":2094.224,"endTime":2095.9590000000003,"body":"That's exactly where"},{"speaker":"Galen Low","startTime":2094.224,"endTime":2095.9590000000003,"body":"it will matter."},{"speaker":"Galen Low","startTime":2095.9590000000003,"endTime":2099.529,"body":"Because to your point, if it"},{"speaker":"Galen Low","startTime":2095.9590000000003,"endTime":2099.529,"body":"were to maybe get it wrong,"},{"speaker":"Galen Low","startTime":2099.619,"endTime":2102.1090000000004,"body":"not saying that it would,"},{"speaker":"Galen Low","startTime":2099.619,"endTime":2102.1090000000004,"body":"but it could get it wrong."},{"speaker":"Galen Low","startTime":2102.4390000000003,"endTime":2104.389,"body":"And coming back to the"},{"speaker":"Galen Low","startTime":2102.4390000000003,"endTime":2104.389,"body":"point you said earlier, that"},{"speaker":"Galen Low","startTime":2104.389,"endTime":2107.539,"body":"could cost your organization"},{"speaker":"Galen Low","startTime":2104.389,"endTime":2107.539,"body":"millions of dollars, if it"},{"speaker":"Galen Low","startTime":2107.599,"endTime":2110.239,"body":"was the wrong thing, check"},{"speaker":"Galen Low","startTime":2107.599,"endTime":2110.239,"body":"the citation, double check."},{"speaker":"Galen Low","startTime":2110.239,"endTime":2112.7290000000003,"body":"It still cuts down the time,"},{"speaker":"Galen Low","startTime":2110.239,"endTime":2112.7290000000003,"body":"and I think the biggest point"},{"speaker":"Galen Low","startTime":2113.054,"endTime":2115.6940000000004,"body":"that you made there was,"},{"speaker":"Galen Low","startTime":2113.054,"endTime":2115.6940000000004,"body":"you know, you're someone"},{"speaker":"Galen Low","startTime":2115.6940000000004,"endTime":2118.3940000000002,"body":"who's done two decades"},{"speaker":"Galen Low","startTime":2115.6940000000004,"endTime":2118.3940000000002,"body":"in the healthcare system."},{"speaker":"Galen Low","startTime":2118.424,"endTime":2121.184,"body":"It's too much for any"},{"speaker":"Galen Low","startTime":2118.424,"endTime":2121.184,"body":"professional who's even that"},{"speaker":"Galen Low","startTime":2121.184,"endTime":2123.889,"body":"experienced or that close"},{"speaker":"Galen Low","startTime":2121.184,"endTime":2123.889,"body":"to it to know everything."},{"speaker":"Galen Low","startTime":2124.1290000000004,"endTime":2126.409,"body":"And I think a lot of the time"},{"speaker":"Galen Low","startTime":2124.1290000000004,"endTime":2126.409,"body":"from the outside we're like, oh,"},{"speaker":"Galen Low","startTime":2126.7090000000003,"endTime":2130.549,"body":"I'd have to like memorize CMS,"},{"speaker":"Galen Low","startTime":2126.7090000000003,"endTime":2130.549,"body":"I should go and like learn it."},{"speaker":"Galen Low","startTime":2130.759,"endTime":2131.989,"body":"Like I'm a, like a lawyer."},{"speaker":"Galen Low","startTime":2131.989,"endTime":2135.799,"body":"I have to like have all"},{"speaker":"Galen Low","startTime":2131.989,"endTime":2135.799,"body":"of the laws in my head."},{"speaker":"Galen Low","startTime":2136.0690000000004,"endTime":2136.1290000000004,"body":"Yeah."},{"speaker":"Galen Low","startTime":2136.219,"endTime":2137.869,"body":"You know, and know what"},{"speaker":"Galen Low","startTime":2136.219,"endTime":2137.869,"body":"part of the code it"},{"speaker":"Galen Low","startTime":2137.869,"endTime":2139.039,"body":"was and all that stuff."},{"speaker":"Galen Low","startTime":2139.039,"endTime":2140.119,"body":"But not necessarily."},{"speaker":"Galen Low","startTime":2140.329,"endTime":2142.4590000000003,"body":"We have these co-pilots"},{"speaker":"Galen Low","startTime":2140.329,"endTime":2142.4590000000003,"body":"here and frankly it's"},{"speaker":"Galen Low","startTime":2142.4590000000003,"endTime":2143.6890000000003,"body":"not just a newbie thing."},{"speaker":"Galen Low","startTime":2143.989,"endTime":2146.929,"body":"It's like a lot of medical"},{"speaker":"Galen Low","startTime":2143.989,"endTime":2146.929,"body":"professionals and folks working"},{"speaker":"Galen Low","startTime":2146.929,"endTime":2150.289,"body":"in the healthcare system don't"},{"speaker":"Galen Low","startTime":2146.929,"endTime":2150.289,"body":"have it on total recall and"},{"speaker":"Galen Low","startTime":2150.289,"endTime":2151.309,"body":"it's changing all the time."},{"speaker":"Galen Low","startTime":2151.309,"endTime":2154.279,"body":"So we kind of need"},{"speaker":"Galen Low","startTime":2151.309,"endTime":2154.279,"body":"these tools in place."},{"speaker":"Galen Low","startTime":2154.639,"endTime":2155.329,"body":"I think that's great."},{"speaker":"Rachel M. Keyser","startTime":2155.529,"endTime":2157.549,"body":"Galen, I"},{"speaker":"Rachel M. Keyser","startTime":2155.529,"endTime":2157.549,"body":"just wanted to go a little bit."},{"speaker":"Rachel M. Keyser","startTime":2157.759,"endTime":2161.509,"body":"That's a very good point you"},{"speaker":"Rachel M. Keyser","startTime":2157.759,"endTime":2161.509,"body":"just brought up that you don't"},{"speaker":"Rachel M. Keyser","startTime":2161.509,"endTime":2163.128,"body":"really have to know everything."},{"speaker":"Rachel M. Keyser","startTime":2163.509,"endTime":2167.438,"body":"Frankly the good thing now, when"},{"speaker":"Rachel M. Keyser","startTime":2163.509,"endTime":2167.438,"body":"you type in AI, now everything"},{"speaker":"Rachel M. Keyser","startTime":2167.438,"endTime":2171.728,"body":"comes, but before, for example,"},{"speaker":"Rachel M. Keyser","startTime":2167.438,"endTime":2171.728,"body":"you had to Google or go on the"},{"speaker":"Rachel M. Keyser","startTime":2171.728,"endTime":2175.688,"body":"website itself directly, and"},{"speaker":"Rachel M. Keyser","startTime":2171.728,"endTime":2175.688,"body":"you are searching, okay, where"},{"speaker":"Rachel M. Keyser","startTime":2175.688,"endTime":2178.719,"body":"this rule or this or that,"},{"speaker":"Rachel M. Keyser","startTime":2175.688,"endTime":2178.719,"body":"or whatever the regulatory"},{"speaker":"Rachel M. Keyser","startTime":2178.989,"endTime":2180.969,"body":"rule or the regulatory."},{"speaker":"Rachel M. Keyser","startTime":2181.248,"endTime":2184.728,"body":"Consideration or you know,"},{"speaker":"Rachel M. Keyser","startTime":2181.248,"endTime":2184.728,"body":"guardrails or whatever it"},{"speaker":"Rachel M. Keyser","startTime":2184.779,"endTime":2188.858,"body":"is and now is, you know, you"},{"speaker":"Rachel M. Keyser","startTime":2184.779,"endTime":2188.858,"body":"just get all of it at once."},{"speaker":"Rachel M. Keyser","startTime":2188.889,"endTime":2189.788,"body":"That's a good thing."},{"speaker":"Rachel M. Keyser","startTime":2190.119,"endTime":2192.788,"body":"But the main thing I want"},{"speaker":"Rachel M. Keyser","startTime":2190.119,"endTime":2192.788,"body":"to point out is what you"},{"speaker":"Rachel M. Keyser","startTime":2192.788,"endTime":2195.518,"body":"just said, that you don't"},{"speaker":"Rachel M. Keyser","startTime":2192.788,"endTime":2195.518,"body":"have to know everything"},{"speaker":"Rachel M. Keyser","startTime":2195.909,"endTime":2197.318,"body":"off the top of your head."},{"speaker":"Rachel M. Keyser","startTime":2197.588,"endTime":2198.849,"body":"Even as we are looking."},{"speaker":"Rachel M. Keyser","startTime":2198.849,"endTime":2202.208,"body":"Trust me, even the doctors,"},{"speaker":"Rachel M. Keyser","startTime":2198.849,"endTime":2202.208,"body":"even the administrators,"},{"speaker":"Rachel M. Keyser","startTime":2202.478,"endTime":2203.708,"body":"it's hard to keep up."},{"speaker":"Rachel M. Keyser","startTime":2203.918,"endTime":2205.808,"body":"It's really hard, right."},{"speaker":"Rachel M. Keyser","startTime":2206.168,"endTime":2208.538,"body":"So everyone is looking"},{"speaker":"Rachel M. Keyser","startTime":2206.168,"endTime":2208.538,"body":"just to make sure."},{"speaker":"Rachel M. Keyser","startTime":2208.538,"endTime":2211.9280000000003,"body":"As long as you look and you"},{"speaker":"Rachel M. Keyser","startTime":2208.538,"endTime":2211.9280000000003,"body":"find out what the information"},{"speaker":"Rachel M. Keyser","startTime":2211.9280000000003,"endTime":2215.318,"body":"is and you know these are the"},{"speaker":"Rachel M. Keyser","startTime":2211.9280000000003,"endTime":2215.318,"body":"parameters under which I have to"},{"speaker":"Rachel M. Keyser","startTime":2215.318,"endTime":2219.308,"body":"work, or do this type of project"},{"speaker":"Rachel M. Keyser","startTime":2215.318,"endTime":2219.308,"body":"or this type of thing, and"},{"speaker":"Rachel M. Keyser","startTime":2219.308,"endTime":2222.578,"body":"make sure that we are getting"},{"speaker":"Rachel M. Keyser","startTime":2219.308,"endTime":2222.578,"body":"this outcome according to what"},{"speaker":"Rachel M. Keyser","startTime":2222.8480000000004,"endTime":2224.858,"body":"is needed, then you're good."},{"speaker":"Rachel M. Keyser","startTime":2225.384,"endTime":2228.023,"body":"It's a tool that we"},{"speaker":"Rachel M. Keyser","startTime":2225.384,"endTime":2228.023,"body":"all would use for sure."},{"speaker":"Galen Low","startTime":2228.114,"endTime":2229.494,"body":"No, it's"},{"speaker":"Galen Low","startTime":2228.114,"endTime":2229.494,"body":"funny because like, you"},{"speaker":"Galen Low","startTime":2229.494,"endTime":2232.614,"body":"know, the nature of the"},{"speaker":"Galen Low","startTime":2229.494,"endTime":2232.614,"body":"industry is fast paced."},{"speaker":"Galen Low","startTime":2232.614,"endTime":2234.203,"body":"There's too much to know."},{"speaker":"Galen Low","startTime":2234.563,"endTime":2238.134,"body":"And I think coming back to"},{"speaker":"Galen Low","startTime":2234.563,"endTime":2238.134,"body":"that cocoon of AI tools, right?"},{"speaker":"Galen Low","startTime":2238.523,"endTime":2239.7830000000004,"body":"If you're coming from a"},{"speaker":"Galen Low","startTime":2238.523,"endTime":2239.7830000000004,"body":"background where you're"},{"speaker":"Galen Low","startTime":2239.7830000000004,"endTime":2242.574,"body":"like, okay, well this is so"},{"speaker":"Galen Low","startTime":2239.7830000000004,"endTime":2242.574,"body":"specialized, we can like build"},{"speaker":"Galen Low","startTime":2242.574,"endTime":2245.154,"body":"some apps, we can divide code,"},{"speaker":"Galen Low","startTime":2242.574,"endTime":2245.154,"body":"some apps, we can, you know,"},{"speaker":"Galen Low","startTime":2245.154,"endTime":2248.603,"body":"build some agents or I've got"},{"speaker":"Galen Low","startTime":2245.154,"endTime":2248.603,"body":"my like, set of tools that I"},{"speaker":"Galen Low","startTime":2248.603,"endTime":2252.969,"body":"can use, but like not every"},{"speaker":"Galen Low","startTime":2248.603,"endTime":2252.969,"body":"healthcare organization, maybe"},{"speaker":"Galen Low","startTime":2252.969,"endTime":2256.239,"body":"any healthcare organization can"},{"speaker":"Galen Low","startTime":2252.969,"endTime":2256.239,"body":"just use any tool willy-nilly."},{"speaker":"Galen Low","startTime":2256.509,"endTime":2258.308,"body":"Coming back to what we said"},{"speaker":"Galen Low","startTime":2256.509,"endTime":2258.308,"body":"at the beginning is that, you"},{"speaker":"Galen Low","startTime":2258.308,"endTime":2261.068,"body":"know, it's like we can't have"},{"speaker":"Galen Low","startTime":2258.308,"endTime":2261.068,"body":"these weak links in the chain,"},{"speaker":"Galen Low","startTime":2261.338,"endTime":2263.288,"body":"you know, not to take it too"},{"speaker":"Galen Low","startTime":2261.338,"endTime":2263.288,"body":"literally, but sometimes,"},{"speaker":"Galen Low","startTime":2263.469,"endTime":2265.628,"body":"you know, we mentioned as"},{"speaker":"Galen Low","startTime":2263.469,"endTime":2265.628,"body":"a co-pilot, sometimes it"},{"speaker":"Galen Low","startTime":2265.628,"endTime":2267.308,"body":"is just Microsoft co-pilot."},{"speaker":"Galen Low","startTime":2267.308,"endTime":2269.469,"body":"I'm imagining because it's"},{"speaker":"Galen Low","startTime":2267.308,"endTime":2269.469,"body":"been vetted at the enterprise"},{"speaker":"Galen Low","startTime":2269.469,"endTime":2271.538,"body":"level, it's, you know, baked"},{"speaker":"Galen Low","startTime":2269.469,"endTime":2271.538,"body":"into some of the systems."},{"speaker":"Galen Low","startTime":2271.958,"endTime":2274.869,"body":"It probably has achieved"},{"speaker":"Galen Low","startTime":2271.958,"endTime":2274.869,"body":"that level of compliance."},{"speaker":"Galen Low","startTime":2275.228,"endTime":2276.068,"body":"It's tick that box."},{"speaker":"Galen Low","startTime":2276.398,"endTime":2278.858,"body":"But then does it kind of"},{"speaker":"Galen Low","startTime":2276.398,"endTime":2278.858,"body":"require a different mindset to"},{"speaker":"Galen Low","startTime":2278.858,"endTime":2282.338,"body":"be creative about how to use"},{"speaker":"Galen Low","startTime":2278.858,"endTime":2282.338,"body":"AI within a system like that?"},{"speaker":"Galen Low","startTime":2282.338,"endTime":2284.228,"body":"Whereas you can't just go"},{"speaker":"Galen Low","startTime":2282.338,"endTime":2284.228,"body":"and use every tool that"},{"speaker":"Galen Low","startTime":2284.228,"endTime":2286.929,"body":"just got released and you"},{"speaker":"Galen Low","startTime":2284.228,"endTime":2286.929,"body":"know, make a Sora video of"},{"speaker":"Galen Low","startTime":2286.929,"endTime":2289.389,"body":"yourself and upload it to"},{"speaker":"Galen Low","startTime":2286.929,"endTime":2289.389,"body":"some other tool that you got."},{"speaker":"Galen Low","startTime":2289.719,"endTime":2293.049,"body":"It seems confined in some"},{"speaker":"Galen Low","startTime":2289.719,"endTime":2293.049,"body":"ways, but are there ways"},{"speaker":"Galen Low","startTime":2293.049,"endTime":2295.568,"body":"to be resourceful and"},{"speaker":"Galen Low","startTime":2293.049,"endTime":2295.568,"body":"creative using the tools"},{"speaker":"Galen Low","startTime":2295.568,"endTime":2297.608,"body":"that have been approved"},{"speaker":"Galen Low","startTime":2295.568,"endTime":2297.608,"body":"within your organization"},{"speaker":"Galen Low","startTime":2297.608,"endTime":2298.449,"body":"in the healthcare space?"},{"speaker":"Rachel M. Keyser","startTime":2298.688,"endTime":2301.8680000000004,"body":"So in this"},{"speaker":"Rachel M. Keyser","startTime":2298.688,"endTime":2301.8680000000004,"body":"case, are you asking about the"},{"speaker":"Rachel M. Keyser","startTime":2301.8680000000004,"endTime":2304.779,"body":"project management tools or are"},{"speaker":"Rachel M. Keyser","startTime":2301.8680000000004,"endTime":2304.779,"body":"you asking about, let's say,"},{"speaker":"Rachel M. Keyser","startTime":2305.074,"endTime":2308.224,"body":"the healthcare EHR, for example?"},{"speaker":"Rachel M. Keyser","startTime":2308.904,"endTime":2311.424,"body":"The electronic"},{"speaker":"Rachel M. Keyser","startTime":2308.904,"endTime":2311.424,"body":"health record system?"},{"speaker":"Galen Low","startTime":2311.514,"endTime":2312.299,"body":"Let's do both."},{"speaker":"Rachel M. Keyser","startTime":2313.438,"endTime":2313.9790000000003,"body":"We do both."},{"speaker":"Galen Low","startTime":2314.199,"endTime":2314.858,"body":"Can we do both?"},{"speaker":"Galen Low","startTime":2315.563,"endTime":2317.664,"body":"Because I like that idea of, you"},{"speaker":"Galen Low","startTime":2315.563,"endTime":2317.664,"body":"know, like we're talking about"},{"speaker":"Galen Low","startTime":2317.664,"endTime":2319.943,"body":"the use case of as a project"},{"speaker":"Galen Low","startTime":2317.664,"endTime":2319.943,"body":"manager or project leader."},{"speaker":"Galen Low","startTime":2320.154,"endTime":2320.364,"body":"Yeah."},{"speaker":"Galen Low","startTime":2320.364,"endTime":2323.034,"body":"You might need to have a bit"},{"speaker":"Galen Low","startTime":2320.364,"endTime":2323.034,"body":"of a co-pilot, but I guess"},{"speaker":"Galen Low","startTime":2323.184,"endTime":2324.174,"body":"you raised a good point."},{"speaker":"Galen Low","startTime":2324.384,"endTime":2327.384,"body":"Your project might be to build"},{"speaker":"Galen Low","startTime":2324.384,"endTime":2327.384,"body":"something that involves EHR,"},{"speaker":"Galen Low","startTime":2327.384,"endTime":2331.724,"body":"like medical health records,"},{"speaker":"Galen Low","startTime":2327.384,"endTime":2331.724,"body":"patient information, and that"},{"speaker":"Galen Low","startTime":2331.8740000000003,"endTime":2335.1440000000002,"body":"will be constrained as well"},{"speaker":"Galen Low","startTime":2331.8740000000003,"endTime":2335.1440000000002,"body":"in terms of what is possible"},{"speaker":"Galen Low","startTime":2335.1440000000002,"endTime":2335.9840000000004,"body":"versus what is allowed."},{"speaker":"Rachel M. Keyser","startTime":2336.4640000000004,"endTime":2337.184,"body":"Absolutely."},{"speaker":"Rachel M. Keyser","startTime":2337.184,"endTime":2338.534,"body":"So let me start with that one."},{"speaker":"Rachel M. Keyser","startTime":2338.8940000000002,"endTime":2343.634,"body":"Listen, one of the things that"},{"speaker":"Rachel M. Keyser","startTime":2338.8940000000002,"endTime":2343.634,"body":"I, you remember now going back"},{"speaker":"Rachel M. Keyser","startTime":2343.634,"endTime":2347.6240000000003,"body":"to the conference part, like I"},{"speaker":"Rachel M. Keyser","startTime":2343.634,"endTime":2347.6240000000003,"body":"just came from one yesterday and"},{"speaker":"Rachel M. Keyser","startTime":2347.6240000000003,"endTime":2351.2540000000004,"body":"it was really very enlightening"},{"speaker":"Rachel M. Keyser","startTime":2347.6240000000003,"endTime":2351.2540000000004,"body":"because we were getting"},{"speaker":"Rachel M. Keyser","startTime":2351.6440000000002,"endTime":2356.414,"body":"really feedback from what"},{"speaker":"Rachel M. Keyser","startTime":2351.6440000000002,"endTime":2356.414,"body":"some of the leaders are doing."},{"speaker":"Rachel M. Keyser","startTime":2356.7740000000003,"endTime":2359.924,"body":"And you find that one of"},{"speaker":"Rachel M. Keyser","startTime":2356.7740000000003,"endTime":2359.924,"body":"them, they are talking"},{"speaker":"Rachel M. Keyser","startTime":2359.924,"endTime":2361.6940000000004,"body":"about what they've done."},{"speaker":"Rachel M. Keyser","startTime":2361.9640000000004,"endTime":2363.6440000000002,"body":"They've created those copilots."},{"speaker":"Rachel M. Keyser","startTime":2364.424,"endTime":2368.7140000000004,"body":"They realize that, for example,"},{"speaker":"Rachel M. Keyser","startTime":2364.424,"endTime":2368.7140000000004,"body":"for the doctors, even though"},{"speaker":"Rachel M. Keyser","startTime":2368.7140000000004,"endTime":2372.3740000000003,"body":"they've added the ability"},{"speaker":"Rachel M. Keyser","startTime":2368.7140000000004,"endTime":2372.3740000000003,"body":"to create the GPTs, they"},{"speaker":"Rachel M. Keyser","startTime":2372.3740000000003,"endTime":2375.134,"body":"can't also just have everyone"},{"speaker":"Rachel M. Keyser","startTime":2372.3740000000003,"endTime":2375.134,"body":"creating these things because"},{"speaker":"Rachel M. Keyser","startTime":2375.134,"endTime":2376.304,"body":"it's going to be a mess."},{"speaker":"Rachel M. Keyser","startTime":2376.634,"endTime":2377.5640000000003,"body":"It's going to be what?"},{"speaker":"Rachel M. Keyser","startTime":2377.804,"endTime":2380.474,"body":"So they have had to control it."},{"speaker":"Rachel M. Keyser","startTime":2380.744,"endTime":2381.193,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2381.2540000000004,"endTime":2384.704,"body":"Meaning they create one"},{"speaker":"Rachel M. Keyser","startTime":2381.2540000000004,"endTime":2384.704,"body":"that everyone can use."},{"speaker":"Rachel M. Keyser","startTime":2385.094,"endTime":2388.244,"body":"And also behind the"},{"speaker":"Rachel M. Keyser","startTime":2385.094,"endTime":2388.244,"body":"scenes, they put a prompt"},{"speaker":"Rachel M. Keyser","startTime":2388.424,"endTime":2391.034,"body":"that create the type of"},{"speaker":"Rachel M. Keyser","startTime":2388.424,"endTime":2391.034,"body":"information that they need."},{"speaker":"Rachel M. Keyser","startTime":2391.3340000000003,"endTime":2393.134,"body":"And so you find that."},{"speaker":"Rachel M. Keyser","startTime":2393.509,"endTime":2396.8990000000003,"body":"Within the constraints that"},{"speaker":"Rachel M. Keyser","startTime":2393.509,"endTime":2396.8990000000003,"body":"they're actually giving that"},{"speaker":"Rachel M. Keyser","startTime":2397.3190000000004,"endTime":2401.279,"body":"power over to the providers,"},{"speaker":"Rachel M. Keyser","startTime":2397.3190000000004,"endTime":2401.279,"body":"in this case, the clinicians,"},{"speaker":"Rachel M. Keyser","startTime":2401.6090000000004,"endTime":2404.969,"body":"but they also have to be very"},{"speaker":"Rachel M. Keyser","startTime":2401.6090000000004,"endTime":2404.969,"body":"careful because you just can't"},{"speaker":"Rachel M. Keyser","startTime":2405.449,"endTime":2408.389,"body":"willy nilly give everyone to"},{"speaker":"Rachel M. Keyser","startTime":2405.449,"endTime":2408.389,"body":"be creative because it's going"},{"speaker":"Rachel M. Keyser","startTime":2408.389,"endTime":2409.799,"body":"to be a whole total mess."},{"speaker":"Rachel M. Keyser","startTime":2410.1890000000003,"endTime":2412.619,"body":"The other thing they was"},{"speaker":"Rachel M. Keyser","startTime":2410.1890000000003,"endTime":2412.619,"body":"saying because of that."},{"speaker":"Rachel M. Keyser","startTime":2413.0240000000003,"endTime":2415.184,"body":"That it giving them"},{"speaker":"Rachel M. Keyser","startTime":2413.0240000000003,"endTime":2415.184,"body":"ability to create like"},{"speaker":"Rachel M. Keyser","startTime":2415.184,"endTime":2417.2540000000004,"body":"a mini page for them."},{"speaker":"Rachel M. Keyser","startTime":2417.5840000000003,"endTime":2419.7740000000003,"body":"Okay, let me give an example."},{"speaker":"Rachel M. Keyser","startTime":2419.7740000000003,"endTime":2422.713,"body":"Patient has some history,"},{"speaker":"Rachel M. Keyser","startTime":2419.7740000000003,"endTime":2422.713,"body":"and forgive me, I'm not"},{"speaker":"Rachel M. Keyser","startTime":2422.713,"endTime":2426.204,"body":"being very health oriented,"},{"speaker":"Rachel M. Keyser","startTime":2422.713,"endTime":2426.204,"body":"but I have to, in this case."},{"speaker":"Rachel M. Keyser","startTime":2426.8540000000003,"endTime":2430.724,"body":"A patient who's had many"},{"speaker":"Rachel M. Keyser","startTime":2426.8540000000003,"endTime":2430.724,"body":"sickness ailments and all"},{"speaker":"Rachel M. Keyser","startTime":2430.724,"endTime":2433.1240000000003,"body":"of that, it's a hassle"},{"speaker":"Rachel M. Keyser","startTime":2430.724,"endTime":2433.1240000000003,"body":"you can imagine to go"},{"speaker":"Rachel M. Keyser","startTime":2433.1240000000003,"endTime":2434.054,"body":"and look at everything."},{"speaker":"Rachel M. Keyser","startTime":2434.0840000000003,"endTime":2437.0840000000003,"body":"Okay, what's the medication,"},{"speaker":"Rachel M. Keyser","startTime":2434.0840000000003,"endTime":2437.0840000000003,"body":"the history, what is it?"},{"speaker":"Rachel M. Keyser","startTime":2437.3540000000003,"endTime":2439.3340000000003,"body":"They have different"},{"speaker":"Rachel M. Keyser","startTime":2437.3540000000003,"endTime":2439.3340000000003,"body":"prompts that can say,"},{"speaker":"Rachel M. Keyser","startTime":2439.364,"endTime":2440.8340000000003,"body":"okay, what's the condition?"},{"speaker":"Rachel M. Keyser","startTime":2440.8340000000003,"endTime":2443.114,"body":"The summary, what"},{"speaker":"Rachel M. Keyser","startTime":2440.8340000000003,"endTime":2443.114,"body":"is the medication?"},{"speaker":"Rachel M. Keyser","startTime":2443.114,"endTime":2444.764,"body":"The summary, 'cause"},{"speaker":"Rachel M. Keyser","startTime":2443.114,"endTime":2444.764,"body":"they have all this whole"},{"speaker":"Rachel M. Keyser","startTime":2444.764,"endTime":2445.8740000000003,"body":"long list of things."},{"speaker":"Rachel M. Keyser","startTime":2446.219,"endTime":2448.9790000000003,"body":"They got one maybe"},{"speaker":"Rachel M. Keyser","startTime":2446.219,"endTime":2448.9790000000003,"body":"yesterday before, you know"},{"speaker":"Rachel M. Keyser","startTime":2449.219,"endTime":2451.2290000000003,"body":"you knew you as a doctor."},{"speaker":"Rachel M. Keyser","startTime":2451.4990000000003,"endTime":2451.9190000000003,"body":"What?"},{"speaker":"Rachel M. Keyser","startTime":2451.9190000000003,"endTime":2455.549,"body":"Maybe you saw them last month or"},{"speaker":"Rachel M. Keyser","startTime":2451.9190000000003,"endTime":2455.549,"body":"two months ago, something Right?"},{"speaker":"Rachel M. Keyser","startTime":2455.8190000000004,"endTime":2459.449,"body":"But they got one from"},{"speaker":"Rachel M. Keyser","startTime":2455.8190000000004,"endTime":2459.449,"body":"another provider or doctor"},{"speaker":"Rachel M. Keyser","startTime":2459.449,"endTime":2463.139,"body":"who is not even maybe"},{"speaker":"Rachel M. Keyser","startTime":2459.449,"endTime":2463.139,"body":"within your hospital system."},{"speaker":"Rachel M. Keyser","startTime":2463.4990000000003,"endTime":2467.7290000000003,"body":"But now they've made it"},{"speaker":"Rachel M. Keyser","startTime":2463.4990000000003,"endTime":2467.7290000000003,"body":"that the hospital systems"},{"speaker":"Rachel M. Keyser","startTime":2467.818,"endTime":2469.2290000000003,"body":"at least talk to each other."},{"speaker":"Rachel M. Keyser","startTime":2469.2290000000003,"endTime":2472.318,"body":"Meaning if a patient has"},{"speaker":"Rachel M. Keyser","startTime":2469.2290000000003,"endTime":2472.318,"body":"gone from one hospital to the"},{"speaker":"Rachel M. Keyser","startTime":2472.318,"endTime":2476.099,"body":"other, okay, you can see, even"},{"speaker":"Rachel M. Keyser","startTime":2472.318,"endTime":2476.099,"body":"though you don't belong to that"},{"speaker":"Rachel M. Keyser","startTime":2476.099,"endTime":2478.949,"body":"hospital, at least as a doctor,"},{"speaker":"Rachel M. Keyser","startTime":2476.099,"endTime":2478.949,"body":"you can see that information."},{"speaker":"Rachel M. Keyser","startTime":2479.284,"endTime":2483.904,"body":"So all to say that it's a lot"},{"speaker":"Rachel M. Keyser","startTime":2479.284,"endTime":2483.904,"body":"of information or data in this"},{"speaker":"Rachel M. Keyser","startTime":2483.904,"endTime":2487.8340000000003,"body":"case from a tech perspective,"},{"speaker":"Rachel M. Keyser","startTime":2483.904,"endTime":2487.8340000000003,"body":"data that you're working with."},{"speaker":"Rachel M. Keyser","startTime":2488.164,"endTime":2492.3940000000002,"body":"And so even though that"},{"speaker":"Rachel M. Keyser","startTime":2488.164,"endTime":2492.3940000000002,"body":"they've provided the AI tools."},{"speaker":"Rachel M. Keyser","startTime":2493.7690000000002,"endTime":2497.7290000000003,"body":"They have to restrict it a"},{"speaker":"Rachel M. Keyser","startTime":2493.7690000000002,"endTime":2497.7290000000003,"body":"little bit because otherwise,"},{"speaker":"Rachel M. Keyser","startTime":2497.9990000000003,"endTime":2501.809,"body":"if they give the clinicians all"},{"speaker":"Rachel M. Keyser","startTime":2497.9990000000003,"endTime":2501.809,"body":"this access that, oh, create"},{"speaker":"Rachel M. Keyser","startTime":2501.809,"endTime":2504.809,"body":"a GPT that does this, and then"},{"speaker":"Rachel M. Keyser","startTime":2501.809,"endTime":2504.809,"body":"create another one that does,"},{"speaker":"Rachel M. Keyser","startTime":2505.079,"endTime":2506.639,"body":"it's going to be a total mess."},{"speaker":"Rachel M. Keyser","startTime":2506.639,"endTime":2506.909,"body":"Right?"},{"speaker":"Rachel M. Keyser","startTime":2507.0890000000004,"endTime":2511.469,"body":"So even then, within that"},{"speaker":"Rachel M. Keyser","startTime":2507.0890000000004,"endTime":2511.469,"body":"cocoon of the tools that we"},{"speaker":"Rachel M. Keyser","startTime":2511.469,"endTime":2514.7090000000003,"body":"are talking about, it's not"},{"speaker":"Rachel M. Keyser","startTime":2511.469,"endTime":2514.7090000000003,"body":"that they're limiting per se,"},{"speaker":"Rachel M. Keyser","startTime":2514.7090000000003,"endTime":2518.0690000000004,"body":"but they're giving the tools,"},{"speaker":"Rachel M. Keyser","startTime":2514.7090000000003,"endTime":2518.0690000000004,"body":"but they have to limit them."},{"speaker":"Rachel M. Keyser","startTime":2518.0690000000004,"endTime":2519.7490000000003,"body":"They have to hold"},{"speaker":"Rachel M. Keyser","startTime":2518.0690000000004,"endTime":2519.7490000000003,"body":"back a little bit."},{"speaker":"Rachel M. Keyser","startTime":2520.0190000000002,"endTime":2521.6090000000004,"body":"They can't just go full stream."},{"speaker":"Rachel M. Keyser","startTime":2521.9840000000004,"endTime":2525.434,"body":"And also, that was a good"},{"speaker":"Rachel M. Keyser","startTime":2521.9840000000004,"endTime":2525.434,"body":"question you asked because I"},{"speaker":"Rachel M. Keyser","startTime":2525.434,"endTime":2529.5440000000003,"body":"also did ask that, how are you"},{"speaker":"Rachel M. Keyser","startTime":2525.434,"endTime":2529.5440000000003,"body":"going with how fast AI is going?"},{"speaker":"Rachel M. Keyser","startTime":2530.454,"endTime":2533.1440000000002,"body":"GPT-5 was released a"},{"speaker":"Rachel M. Keyser","startTime":2530.454,"endTime":2533.1440000000002,"body":"few months ago, right?"},{"speaker":"Rachel M. Keyser","startTime":2533.199,"endTime":2537.489,"body":"And now just what, last week"},{"speaker":"Rachel M. Keyser","startTime":2533.199,"endTime":2537.489,"body":"some Oldman talked about how"},{"speaker":"Rachel M. Keyser","startTime":2537.489,"endTime":2541.1490000000003,"body":"now the apps are integrated"},{"speaker":"Rachel M. Keyser","startTime":2537.489,"endTime":2541.1490000000003,"body":"within the, like I was asking,"},{"speaker":"Rachel M. Keyser","startTime":2541.389,"endTime":2543.9390000000003,"body":"how are you guys even keeping"},{"speaker":"Rachel M. Keyser","startTime":2541.389,"endTime":2543.9390000000003,"body":"up with all of this stuff?"},{"speaker":"Rachel M. Keyser","startTime":2544.7490000000003,"endTime":2546.8190000000004,"body":"We, as project managers,"},{"speaker":"Rachel M. Keyser","startTime":2544.7490000000003,"endTime":2546.8190000000004,"body":"those are the things"},{"speaker":"Rachel M. Keyser","startTime":2546.8190000000004,"endTime":2547.719,"body":"we have to think about."},{"speaker":"Rachel M. Keyser","startTime":2547.719,"endTime":2549.9390000000003,"body":"So, and that's where the"},{"speaker":"Rachel M. Keyser","startTime":2547.719,"endTime":2549.9390000000003,"body":"governance now comes."},{"speaker":"Rachel M. Keyser","startTime":2550.849,"endTime":2551.299,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2551.539,"endTime":2552.949,"body":"Just because okay."},{"speaker":"Rachel M. Keyser","startTime":2553.009,"endTime":2554.8990000000003,"body":"Also, everything"},{"speaker":"Rachel M. Keyser","startTime":2553.009,"endTime":2554.8990000000003,"body":"is being released."},{"speaker":"Rachel M. Keyser","startTime":2555.079,"endTime":2559.5190000000002,"body":"They can't just go at that speed"},{"speaker":"Rachel M. Keyser","startTime":2555.079,"endTime":2559.5190000000002,"body":"of the whole innovation of AI."},{"speaker":"Rachel M. Keyser","startTime":2559.789,"endTime":2562.6090000000004,"body":"They have to hold the"},{"speaker":"Rachel M. Keyser","startTime":2559.789,"endTime":2562.6090000000004,"body":"back a little bit and also"},{"speaker":"Rachel M. Keyser","startTime":2562.6090000000004,"endTime":2564.289,"body":"think about the future."},{"speaker":"Rachel M. Keyser","startTime":2564.3190000000004,"endTime":2565.699,"body":"How is it that they have to be?"},{"speaker":"Rachel M. Keyser","startTime":2565.699,"endTime":2569.0890000000004,"body":"So you find that there's"},{"speaker":"Rachel M. Keyser","startTime":2565.699,"endTime":2569.0890000000004,"body":"so many stakeholders"},{"speaker":"Rachel M. Keyser","startTime":2569.0890000000004,"endTime":2570.559,"body":"that are really involved."},{"speaker":"Rachel M. Keyser","startTime":2570.8790000000004,"endTime":2575.2290000000003,"body":"Within this decision making"},{"speaker":"Rachel M. Keyser","startTime":2570.8790000000004,"endTime":2575.2290000000003,"body":"and therefore creating those"},{"speaker":"Rachel M. Keyser","startTime":2575.2290000000003,"endTime":2578.679,"body":"guardrails, those limits,"},{"speaker":"Rachel M. Keyser","startTime":2575.2290000000003,"endTime":2578.679,"body":"and those kinds of things."},{"speaker":"Rachel M. Keyser","startTime":2578.9190000000003,"endTime":2581.159,"body":"In fact, there's a"},{"speaker":"Rachel M. Keyser","startTime":2578.9190000000003,"endTime":2581.159,"body":"new, it's called CHAI."},{"speaker":"Rachel M. Keyser","startTime":2581.159,"endTime":2586.2690000000002,"body":"It's an NGO, nonprofit"},{"speaker":"Rachel M. Keyser","startTime":2581.159,"endTime":2586.2690000000002,"body":"organization created"},{"speaker":"Rachel M. Keyser","startTime":2586.4790000000003,"endTime":2589.6890000000003,"body":"exactly for that reason"},{"speaker":"Rachel M. Keyser","startTime":2586.4790000000003,"endTime":2589.6890000000003,"body":"to put some guardrails"},{"speaker":"Rachel M. Keyser","startTime":2589.6890000000003,"endTime":2592.659,"body":"around it because they're"},{"speaker":"Rachel M. Keyser","startTime":2589.6890000000003,"endTime":2592.659,"body":"using it in different ways."},{"speaker":"Rachel M. Keyser","startTime":2592.6890000000003,"endTime":2594.6690000000003,"body":"For example, they"},{"speaker":"Rachel M. Keyser","startTime":2592.6890000000003,"endTime":2594.6690000000003,"body":"talked about equity."},{"speaker":"Rachel M. Keyser","startTime":2594.9390000000003,"endTime":2597.1290000000004,"body":"We find that many"},{"speaker":"Rachel M. Keyser","startTime":2594.9390000000003,"endTime":2597.1290000000004,"body":"of the hospitals."},{"speaker":"Rachel M. Keyser","startTime":2597.7290000000003,"endTime":2599.1090000000004,"body":"In fact, they gave examples."},{"speaker":"Rachel M. Keyser","startTime":2599.3190000000004,"endTime":2603.099,"body":"Many of the hospitals, for"},{"speaker":"Rachel M. Keyser","startTime":2599.3190000000004,"endTime":2603.099,"body":"example, that I have all"},{"speaker":"Rachel M. Keyser","startTime":2603.099,"endTime":2607.449,"body":"this AI really more in the,"},{"speaker":"Rachel M. Keyser","startTime":2603.099,"endTime":2607.449,"body":"you know, in the big cities."},{"speaker":"Rachel M. Keyser","startTime":2608.049,"endTime":2609.9990000000003,"body":"In where people can't afford."},{"speaker":"Rachel M. Keyser","startTime":2610.079,"endTime":2613.4990000000003,"body":"They also say where there's"},{"speaker":"Rachel M. Keyser","startTime":2610.079,"endTime":2613.4990000000003,"body":"probably a white population."},{"speaker":"Rachel M. Keyser","startTime":2613.559,"endTime":2613.889,"body":"Right."},{"speaker":"Rachel M. Keyser","startTime":2614.159,"endTime":2616.7690000000002,"body":"And then they give an example,"},{"speaker":"Rachel M. Keyser","startTime":2614.159,"endTime":2616.7690000000002,"body":"there was a doctor, she was"},{"speaker":"Rachel M. Keyser","startTime":2616.7690000000002,"endTime":2619.6490000000003,"body":"a main speaker, Southern"},{"speaker":"Rachel M. Keyser","startTime":2616.7690000000002,"endTime":2619.6490000000003,"body":"Vermont, for example."},{"speaker":"Rachel M. Keyser","startTime":2619.7490000000003,"endTime":2619.989,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2620.2290000000003,"endTime":2624.369,"body":"It's a smaller state and as far"},{"speaker":"Rachel M. Keyser","startTime":2620.2290000000003,"endTime":2624.369,"body":"as the number of people she was"},{"speaker":"Rachel M. Keyser","startTime":2624.369,"endTime":2627.579,"body":"talking about that her hospital"},{"speaker":"Rachel M. Keyser","startTime":2624.369,"endTime":2627.579,"body":"can't afford all of that."},{"speaker":"Rachel M. Keyser","startTime":2628.779,"endTime":2630.429,"body":"Even, it's predominantly"},{"speaker":"Rachel M. Keyser","startTime":2628.779,"endTime":2630.429,"body":"even white."},{"speaker":"Rachel M. Keyser","startTime":2630.7290000000003,"endTime":2633.759,"body":"So you have to be very careful."},{"speaker":"Rachel M. Keyser","startTime":2633.759,"endTime":2635.1690000000003,"body":"These are things"},{"speaker":"Rachel M. Keyser","startTime":2633.759,"endTime":2635.1690000000003,"body":"they're talking about."},{"speaker":"Rachel M. Keyser","startTime":2635.3190000000004,"endTime":2637.1490000000003,"body":"You have to be very"},{"speaker":"Rachel M. Keyser","startTime":2635.3190000000004,"endTime":2637.1490000000003,"body":"careful because there's"},{"speaker":"Rachel M. Keyser","startTime":2637.1490000000003,"endTime":2640.239,"body":"going to be the big halves"},{"speaker":"Rachel M. Keyser","startTime":2637.1490000000003,"endTime":2640.239,"body":"and the big knot halves."},{"speaker":"Rachel M. Keyser","startTime":2640.389,"endTime":2640.809,"body":"Okay?"},{"speaker":"Rachel M. Keyser","startTime":2641.1690000000003,"endTime":2645.3390000000004,"body":"So it's not just even the"},{"speaker":"Rachel M. Keyser","startTime":2641.1690000000003,"endTime":2645.3390000000004,"body":"tools, it's also who has"},{"speaker":"Rachel M. Keyser","startTime":2645.3390000000004,"endTime":2648.279,"body":"access to what and what"},{"speaker":"Rachel M. Keyser","startTime":2645.3390000000004,"endTime":2648.279,"body":"it is that they're doing."},{"speaker":"Rachel M. Keyser","startTime":2648.279,"endTime":2650.679,"body":"So all these things"},{"speaker":"Rachel M. Keyser","startTime":2648.279,"endTime":2650.679,"body":"are coming in into the"},{"speaker":"Rachel M. Keyser","startTime":2650.679,"endTime":2651.9990000000003,"body":"conversations, right?"},{"speaker":"Rachel M. Keyser","startTime":2652.344,"endTime":2655.4640000000004,"body":"Just to say that, that is"},{"speaker":"Rachel M. Keyser","startTime":2652.344,"endTime":2655.4640000000004,"body":"a very good question about"},{"speaker":"Rachel M. Keyser","startTime":2655.614,"endTime":2659.9640000000004,"body":"the limitations and how"},{"speaker":"Rachel M. Keyser","startTime":2655.614,"endTime":2659.9640000000004,"body":"can we put some guardrails,"},{"speaker":"Rachel M. Keyser","startTime":2659.9640000000004,"endTime":2663.054,"body":"so to say, around what it"},{"speaker":"Rachel M. Keyser","startTime":2659.9640000000004,"endTime":2663.054,"body":"is that we are using or"},{"speaker":"Rachel M. Keyser","startTime":2663.054,"endTime":2664.614,"body":"how we are using even AI."},{"speaker":"Galen Low","startTime":2664.9440000000004,"endTime":2666.6240000000003,"body":"It's a hugely good"},{"speaker":"Galen Low","startTime":2664.9440000000004,"endTime":2666.6240000000003,"body":"point about health equity"},{"speaker":"Galen Low","startTime":2666.6240000000003,"endTime":2668.7540000000004,"body":"because as you were saying"},{"speaker":"Galen Low","startTime":2666.6240000000003,"endTime":2668.7540000000004,"body":"that, I'm like, oh yeah,"},{"speaker":"Galen Low","startTime":2668.994,"endTime":2672.014,"body":"keeping up with the pace of"},{"speaker":"Galen Low","startTime":2668.994,"endTime":2672.014,"body":"AI technological progress."},{"speaker":"Galen Low","startTime":2672.599,"endTime":2675.0890000000004,"body":"Is not necessarily going to"},{"speaker":"Galen Low","startTime":2672.599,"endTime":2675.0890000000004,"body":"generate the best outcome"},{"speaker":"Galen Low","startTime":2675.3590000000004,"endTime":2677.159,"body":"because A, it's experimental."},{"speaker":"Galen Low","startTime":2677.309,"endTime":2680.9390000000003,"body":"B the thing you said about"},{"speaker":"Galen Low","startTime":2677.309,"endTime":2680.9390000000003,"body":"not every clinician can"},{"speaker":"Galen Low","startTime":2680.9390000000003,"endTime":2683.369,"body":"just create their own GPT"},{"speaker":"Galen Low","startTime":2680.9390000000003,"endTime":2683.369,"body":"and then we have everyone"},{"speaker":"Galen Low","startTime":2683.369,"endTime":2683.9990000000003,"body":"like have their own thing."},{"speaker":"Galen Low","startTime":2683.9990000000003,"endTime":2687.2690000000002,"body":"There's like, standardization"},{"speaker":"Galen Low","startTime":2683.9990000000003,"endTime":2687.2690000000002,"body":"is required because these"},{"speaker":"Galen Low","startTime":2687.2690000000002,"endTime":2689.4590000000003,"body":"records are being handed"},{"speaker":"Galen Low","startTime":2687.2690000000002,"endTime":2689.4590000000003,"body":"between organizations."},{"speaker":"Galen Low","startTime":2689.7290000000003,"endTime":2691.049,"body":"Its sensitive information."},{"speaker":"Galen Low","startTime":2691.289,"endTime":2693.9590000000003,"body":"And I'm thinking back to"},{"speaker":"Galen Low","startTime":2691.289,"endTime":2693.9590000000003,"body":"my healthcare exposure that"},{"speaker":"Galen Low","startTime":2693.9590000000003,"endTime":2695.969,"body":"my clients, they used to"},{"speaker":"Galen Low","startTime":2693.9590000000003,"endTime":2695.969,"body":"complain because they had to"},{"speaker":"Galen Low","startTime":2695.969,"endTime":2697.3190000000004,"body":"use Internet Explorer six."},{"speaker":"Galen Low","startTime":2697.6440000000002,"endTime":2699.744,"body":"When Internet Explorer eight"},{"speaker":"Galen Low","startTime":2697.6440000000002,"endTime":2699.744,"body":"was out because they had built"},{"speaker":"Galen Low","startTime":2699.744,"endTime":2701.7540000000004,"body":"clinical systems on Internet"},{"speaker":"Galen Low","startTime":2699.744,"endTime":2701.7540000000004,"body":"Explorer six, and they're"},{"speaker":"Galen Low","startTime":2701.7540000000004,"endTime":2704.154,"body":"like, why can't we just,"},{"speaker":"Galen Low","startTime":2701.7540000000004,"endTime":2704.154,"body":"you know, upgrade them all?"},{"speaker":"Galen Low","startTime":2704.454,"endTime":2706.164,"body":"And you've just kind"},{"speaker":"Galen Low","startTime":2704.454,"endTime":2706.164,"body":"of really shone a light"},{"speaker":"Galen Low","startTime":2706.164,"endTime":2707.3340000000003,"body":"on like, here's why."},{"speaker":"Galen Low","startTime":2707.3340000000003,"endTime":2710.3940000000002,"body":"Because that took a lot of time"},{"speaker":"Galen Low","startTime":2707.3340000000003,"endTime":2710.3940000000002,"body":"to build these clinical systems"},{"speaker":"Galen Low","startTime":2710.3940000000002,"endTime":2712.2540000000004,"body":"and get all the stakeholders"},{"speaker":"Galen Low","startTime":2710.3940000000002,"endTime":2712.2540000000004,"body":"involved and make the right"},{"speaker":"Galen Low","startTime":2712.2540000000004,"endTime":2716.0640000000003,"body":"decisions and standardize across"},{"speaker":"Galen Low","startTime":2712.2540000000004,"endTime":2716.0640000000003,"body":"the board and roll these out."},{"speaker":"Galen Low","startTime":2716.184,"endTime":2718.2540000000004,"body":"And then, yeah, just"},{"speaker":"Galen Low","startTime":2716.184,"endTime":2718.2540000000004,"body":"because there's now a"},{"speaker":"Galen Low","startTime":2718.2540000000004,"endTime":2719.574,"body":"new browser, doesn't."},{"speaker":"Galen Low","startTime":2719.9440000000004,"endTime":2722.5440000000003,"body":"Mean that it's gonna be easy"},{"speaker":"Galen Low","startTime":2719.9440000000004,"endTime":2722.5440000000003,"body":"to just make all of those"},{"speaker":"Galen Low","startTime":2722.5440000000003,"endTime":2724.994,"body":"systems just like upgrade."},{"speaker":"Galen Low","startTime":2724.994,"endTime":2727.7740000000003,"body":"It's not like we you know, as"},{"speaker":"Galen Low","startTime":2724.994,"endTime":2727.7740000000003,"body":"individuals just download a"},{"speaker":"Galen Low","startTime":2727.7740000000003,"endTime":2731.0440000000003,"body":"new browser, but this is not an"},{"speaker":"Galen Low","startTime":2727.7740000000003,"endTime":2731.0440000000003,"body":"individual, this is a system."},{"speaker":"Galen Low","startTime":2731.3740000000003,"endTime":2733.5640000000003,"body":"And I think that's such a"},{"speaker":"Galen Low","startTime":2731.3740000000003,"endTime":2733.5640000000003,"body":"huge consideration about"},{"speaker":"Galen Low","startTime":2733.5640000000003,"endTime":2737.074,"body":"like why it's different, why"},{"speaker":"Galen Low","startTime":2733.5640000000003,"endTime":2737.074,"body":"it's slower, but also why"},{"speaker":"Galen Low","startTime":2737.074,"endTime":2738.454,"body":"it's urgent in its own way."},{"speaker":"Rachel M. Keyser","startTime":2738.454,"endTime":2738.6940000000004,"body":"Exactly."},{"speaker":"Galen Low","startTime":2739.8740000000003,"endTime":2740.7740000000003,"body":"This has been lovely."},{"speaker":"Galen Low","startTime":2741.134,"endTime":2743.6240000000003,"body":"I thought maybe I'd leave with"},{"speaker":"Galen Low","startTime":2741.134,"endTime":2743.6240000000003,"body":"one question because I know"},{"speaker":"Galen Low","startTime":2743.6240000000003,"endTime":2746.654,"body":"that you're very passionate"},{"speaker":"Galen Low","startTime":2743.6240000000003,"endTime":2746.654,"body":"about paying it forward and"},{"speaker":"Galen Low","startTime":2746.654,"endTime":2749.0840000000003,"body":"helping the next generation of"},{"speaker":"Galen Low","startTime":2746.654,"endTime":2749.0840000000003,"body":"project leaders find their path."},{"speaker":"Galen Low","startTime":2749.474,"endTime":2751.6040000000003,"body":"What advice would you give"},{"speaker":"Galen Low","startTime":2749.474,"endTime":2751.6040000000003,"body":"to someone who is making the"},{"speaker":"Galen Low","startTime":2751.6040000000003,"endTime":2754.184,"body":"transition into healthcare"},{"speaker":"Galen Low","startTime":2751.6040000000003,"endTime":2754.184,"body":"as a project manager or"},{"speaker":"Galen Low","startTime":2754.184,"endTime":2757.5440000000003,"body":"even just as a technical"},{"speaker":"Galen Low","startTime":2754.184,"endTime":2757.5440000000003,"body":"professional today in 2025?"},{"speaker":"Rachel M. Keyser","startTime":2757.994,"endTime":2760.034,"body":"That's a good"},{"speaker":"Rachel M. Keyser","startTime":2757.994,"endTime":2760.034,"body":"question and thank you so much."},{"speaker":"Rachel M. Keyser","startTime":2760.034,"endTime":2762.074,"body":"Yes, I'm very"},{"speaker":"Rachel M. Keyser","startTime":2760.034,"endTime":2762.074,"body":"passionate about that."},{"speaker":"Rachel M. Keyser","startTime":2762.344,"endTime":2767.654,"body":"I think, first of all, please"},{"speaker":"Rachel M. Keyser","startTime":2762.344,"endTime":2767.654,"body":"do know that when all of us as"},{"speaker":"Rachel M. Keyser","startTime":2767.684,"endTime":2771.824,"body":"humans, you know, when we have"},{"speaker":"Rachel M. Keyser","startTime":2767.684,"endTime":2771.824,"body":"different stages of our lives,"},{"speaker":"Rachel M. Keyser","startTime":2771.824,"endTime":2775.7540000000004,"body":"so we get to some stages and"},{"speaker":"Rachel M. Keyser","startTime":2771.824,"endTime":2775.7540000000004,"body":"you feel, you know, I've really"},{"speaker":"Rachel M. Keyser","startTime":2775.7540000000004,"endTime":2779.0840000000003,"body":"done a lot, this industry has"},{"speaker":"Rachel M. Keyser","startTime":2775.7540000000004,"endTime":2779.0840000000003,"body":"given me a lot and that kind"},{"speaker":"Rachel M. Keyser","startTime":2779.0840000000003,"endTime":2782.264,"body":"of thing, and you want to pass"},{"speaker":"Rachel M. Keyser","startTime":2779.0840000000003,"endTime":2782.264,"body":"it on to the next generation."},{"speaker":"Rachel M. Keyser","startTime":2782.534,"endTime":2785.3540000000003,"body":"And it's not like, you know,"},{"speaker":"Rachel M. Keyser","startTime":2782.534,"endTime":2785.3540000000003,"body":"I'm old or anything, but."},{"speaker":"Rachel M. Keyser","startTime":2785.7740000000003,"endTime":2787.3340000000003,"body":"I've gotten a lot out of this."},{"speaker":"Rachel M. Keyser","startTime":2787.3340000000003,"endTime":2789.674,"body":"You know, I was doing"},{"speaker":"Rachel M. Keyser","startTime":2787.3340000000003,"endTime":2789.674,"body":"consulting and all of that."},{"speaker":"Rachel M. Keyser","startTime":2789.674,"endTime":2791.6240000000003,"body":"I traveled a lot all over."},{"speaker":"Rachel M. Keyser","startTime":2791.6240000000003,"endTime":2793.844,"body":"In fact, I had to put"},{"speaker":"Rachel M. Keyser","startTime":2791.6240000000003,"endTime":2793.844,"body":"a stop to my travel"},{"speaker":"Rachel M. Keyser","startTime":2794.054,"endTime":2795.164,"body":"'cause it was too much."},{"speaker":"Rachel M. Keyser","startTime":2795.434,"endTime":2797.5040000000004,"body":"But I've been grateful for that."},{"speaker":"Rachel M. Keyser","startTime":2797.5040000000004,"endTime":2801.134,"body":"And so for anyone who"},{"speaker":"Rachel M. Keyser","startTime":2797.5040000000004,"endTime":2801.134,"body":"wants to really transition,"},{"speaker":"Rachel M. Keyser","startTime":2801.3140000000003,"endTime":2804.2540000000004,"body":"the first thing I would"},{"speaker":"Rachel M. Keyser","startTime":2801.3140000000003,"endTime":2804.2540000000004,"body":"say to be successful is,"},{"speaker":"Rachel M. Keyser","startTime":2804.5240000000003,"endTime":2806.414,"body":"sincerely, this is coming."},{"speaker":"Rachel M. Keyser","startTime":2806.804,"endTime":2809.4440000000004,"body":"From you wanting"},{"speaker":"Rachel M. Keyser","startTime":2806.804,"endTime":2809.4440000000004,"body":"to be successful."},{"speaker":"Rachel M. Keyser","startTime":2809.744,"endTime":2812.414,"body":"I was lucky that I started"},{"speaker":"Rachel M. Keyser","startTime":2809.744,"endTime":2812.414,"body":"in this industry and I've"},{"speaker":"Rachel M. Keyser","startTime":2812.414,"endTime":2816.824,"body":"stayed because I see there"},{"speaker":"Rachel M. Keyser","startTime":2812.414,"endTime":2816.824,"body":"is just so much opportunity"},{"speaker":"Rachel M. Keyser","startTime":2816.8540000000003,"endTime":2819.674,"body":"in it, and so that's why"},{"speaker":"Rachel M. Keyser","startTime":2816.8540000000003,"endTime":2819.674,"body":"I am trying to pull people"},{"speaker":"Rachel M. Keyser","startTime":2819.674,"endTime":2822.6440000000002,"body":"that, Hey, listen, look here."},{"speaker":"Rachel M. Keyser","startTime":2822.8540000000003,"endTime":2823.5440000000003,"body":"Look here."},{"speaker":"Rachel M. Keyser","startTime":2824.474,"endTime":2828.3140000000003,"body":"Okay, the opportunities here,"},{"speaker":"Rachel M. Keyser","startTime":2824.474,"endTime":2828.3140000000003,"body":"but to get into it, the first"},{"speaker":"Rachel M. Keyser","startTime":2828.3140000000003,"endTime":2831.5240000000003,"body":"thing, if you haven't been"},{"speaker":"Rachel M. Keyser","startTime":2828.3140000000003,"endTime":2831.5240000000003,"body":"exposed to healthcare workflows,"},{"speaker":"Rachel M. Keyser","startTime":2831.8540000000003,"endTime":2835.904,"body":"really to be successful, you"},{"speaker":"Rachel M. Keyser","startTime":2831.8540000000003,"endTime":2835.904,"body":"need to understand how it works."},{"speaker":"Rachel M. Keyser","startTime":2836.219,"endTime":2838.4390000000003,"body":"That is really why"},{"speaker":"Rachel M. Keyser","startTime":2836.219,"endTime":2838.4390000000003,"body":"I talk about that."},{"speaker":"Rachel M. Keyser","startTime":2838.679,"endTime":2839.789,"body":"Anyone can do it."},{"speaker":"Rachel M. Keyser","startTime":2839.8790000000004,"endTime":2841.799,"body":"Please don't think"},{"speaker":"Rachel M. Keyser","startTime":2839.8790000000004,"endTime":2841.799,"body":"that we are special."},{"speaker":"Rachel M. Keyser","startTime":2841.799,"endTime":2842.789,"body":"Anything like that."},{"speaker":"Rachel M. Keyser","startTime":2842.9990000000003,"endTime":2844.289,"body":"No one is special."},{"speaker":"Rachel M. Keyser","startTime":2844.559,"endTime":2845.6690000000003,"body":"Anyone can do it."},{"speaker":"Rachel M. Keyser","startTime":2845.699,"endTime":2847.199,"body":"I was just lucky."},{"speaker":"Rachel M. Keyser","startTime":2847.619,"endTime":2849.449,"body":"I would look over"},{"speaker":"Rachel M. Keyser","startTime":2847.619,"endTime":2849.449,"body":"me at the big tech."},{"speaker":"Rachel M. Keyser","startTime":2849.449,"endTime":2851.219,"body":"I'm like, oh, I wish"},{"speaker":"Rachel M. Keyser","startTime":2849.449,"endTime":2851.219,"body":"I would go there."},{"speaker":"Rachel M. Keyser","startTime":2851.219,"endTime":2852.4790000000003,"body":"Maybe, I don't know."},{"speaker":"Rachel M. Keyser","startTime":2852.4790000000003,"endTime":2854.429,"body":"Get the big box and all of that."},{"speaker":"Rachel M. Keyser","startTime":2854.7290000000003,"endTime":2856.739,"body":"Well, now it's the"},{"speaker":"Rachel M. Keyser","startTime":2854.7290000000003,"endTime":2856.739,"body":"other way around, right?"},{"speaker":"Rachel M. Keyser","startTime":2857.244,"endTime":2859.8540000000003,"body":"It's like anyone can"},{"speaker":"Rachel M. Keyser","startTime":2857.244,"endTime":2859.8540000000003,"body":"do it, but knowing some"},{"speaker":"Rachel M. Keyser","startTime":2859.8540000000003,"endTime":2862.674,"body":"part of the workflow of"},{"speaker":"Rachel M. Keyser","startTime":2859.8540000000003,"endTime":2862.674,"body":"healthcare is very helpful."},{"speaker":"Rachel M. Keyser","startTime":2862.884,"endTime":2865.764,"body":"That really is what is going"},{"speaker":"Rachel M. Keyser","startTime":2862.884,"endTime":2865.764,"body":"to help you to be successful."},{"speaker":"Rachel M. Keyser","startTime":2866.034,"endTime":2869.934,"body":"I call it in your first 30 to"},{"speaker":"Rachel M. Keyser","startTime":2866.034,"endTime":2869.934,"body":"90 days, because guess what?"},{"speaker":"Rachel M. Keyser","startTime":2870.299,"endTime":2872.099,"body":"You're not starting"},{"speaker":"Rachel M. Keyser","startTime":2870.299,"endTime":2872.099,"body":"from zero, you're not"},{"speaker":"Rachel M. Keyser","startTime":2872.099,"endTime":2873.2690000000002,"body":"starting from scratch."},{"speaker":"Rachel M. Keyser","startTime":2873.509,"endTime":2875.9990000000003,"body":"You don't have to go"},{"speaker":"Rachel M. Keyser","startTime":2873.509,"endTime":2875.9990000000003,"body":"get a four year degree."},{"speaker":"Rachel M. Keyser","startTime":2876.059,"endTime":2877.1090000000004,"body":"Please don't get it."},{"speaker":"Rachel M. Keyser","startTime":2877.1690000000003,"endTime":2877.7090000000003,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2877.829,"endTime":2882.4790000000003,"body":"If you're intending, you can"},{"speaker":"Rachel M. Keyser","startTime":2877.829,"endTime":2882.4790000000003,"body":"really do an upskill course or"},{"speaker":"Rachel M. Keyser","startTime":2882.4790000000003,"endTime":2886.349,"body":"an upskill coaching or training"},{"speaker":"Rachel M. Keyser","startTime":2882.4790000000003,"endTime":2886.349,"body":"or something like that, and then"},{"speaker":"Rachel M. Keyser","startTime":2886.349,"endTime":2889.739,"body":"you integrate your skillsets,"},{"speaker":"Rachel M. Keyser","startTime":2886.349,"endTime":2889.739,"body":"right, with what you already"},{"speaker":"Rachel M. Keyser","startTime":2889.739,"endTime":2892.559,"body":"have and you will be successful."},{"speaker":"Rachel M. Keyser","startTime":2892.7090000000003,"endTime":2892.9790000000003,"body":"Yes."},{"speaker":"Rachel M. Keyser","startTime":2892.9790000000003,"endTime":2896.219,"body":"Will you need someone to"},{"speaker":"Rachel M. Keyser","startTime":2892.9790000000003,"endTime":2896.219,"body":"maybe help you along the way?"},{"speaker":"Rachel M. Keyser","startTime":2896.219,"endTime":2896.9990000000003,"body":"Have some questions?"},{"speaker":"Rachel M. Keyser","startTime":2896.9990000000003,"endTime":2897.779,"body":"Absolutely."},{"speaker":"Rachel M. Keyser","startTime":2898.1240000000003,"endTime":2901.634,"body":"Listen, the thing with project"},{"speaker":"Rachel M. Keyser","startTime":2898.1240000000003,"endTime":2901.634,"body":"management, even when you"},{"speaker":"Rachel M. Keyser","startTime":2901.634,"endTime":2904.634,"body":"have so many years of it,"},{"speaker":"Rachel M. Keyser","startTime":2901.634,"endTime":2904.634,"body":"Galen, wouldn't you agree?"},{"speaker":"Rachel M. Keyser","startTime":2904.7540000000004,"endTime":2906.404,"body":"Is that the beauty of it?"},{"speaker":"Rachel M. Keyser","startTime":2906.404,"endTime":2908.654,"body":"I think that makes it so"},{"speaker":"Rachel M. Keyser","startTime":2906.404,"endTime":2908.654,"body":"interesting is there's"},{"speaker":"Rachel M. Keyser","startTime":2908.654,"endTime":2909.614,"body":"always something new."},{"speaker":"Rachel M. Keyser","startTime":2910.3790000000004,"endTime":2912.719,"body":"Kid you in let field, even"},{"speaker":"Rachel M. Keyser","startTime":2910.3790000000004,"endTime":2912.719,"body":"when you're not looking,"},{"speaker":"Rachel M. Keyser","startTime":2912.719,"endTime":2914.1290000000004,"body":"you're like, what was that?"},{"speaker":"Rachel M. Keyser","startTime":2914.3990000000003,"endTime":2915.2090000000003,"body":"What happened?"},{"speaker":"Rachel M. Keyser","startTime":2915.4790000000003,"endTime":2916.829,"body":"So I'm serious."},{"speaker":"Rachel M. Keyser","startTime":2917.0690000000004,"endTime":2919.1090000000004,"body":"I've worked in this industry"},{"speaker":"Rachel M. Keyser","startTime":2917.0690000000004,"endTime":2919.1090000000004,"body":"for a long time, but there's"},{"speaker":"Rachel M. Keyser","startTime":2919.1090000000004,"endTime":2922.289,"body":"always something new you've"},{"speaker":"Rachel M. Keyser","startTime":2919.1090000000004,"endTime":2922.289,"body":"never seen that comes out of"},{"speaker":"Rachel M. Keyser","startTime":2922.289,"endTime":2923.969,"body":"the blue and that kind of thing."},{"speaker":"Rachel M. Keyser","startTime":2924.239,"endTime":2926.9390000000003,"body":"And also the other thing"},{"speaker":"Rachel M. Keyser","startTime":2924.239,"endTime":2926.9390000000003,"body":"is that there are many"},{"speaker":"Rachel M. Keyser","startTime":2926.9390000000003,"endTime":2928.1240000000003,"body":"aspects of healthcare."},{"speaker":"Rachel M. Keyser","startTime":2928.7340000000004,"endTime":2932.3940000000002,"body":"So it's really a wide field,"},{"speaker":"Rachel M. Keyser","startTime":2928.7340000000004,"endTime":2932.3940000000002,"body":"you know, that you can get into."},{"speaker":"Rachel M. Keyser","startTime":2932.3940000000002,"endTime":2935.1240000000003,"body":"It's not just the hospitals,"},{"speaker":"Rachel M. Keyser","startTime":2932.3940000000002,"endTime":2935.1240000000003,"body":"it's not just the doctors."},{"speaker":"Rachel M. Keyser","startTime":2935.424,"endTime":2938.664,"body":"There's supply chain, there's"},{"speaker":"Rachel M. Keyser","startTime":2935.424,"endTime":2938.664,"body":"pharma, there's biotech, or"},{"speaker":"Rachel M. Keyser","startTime":2938.664,"endTime":2940.134,"body":"things like life sciences."},{"speaker":"Rachel M. Keyser","startTime":2940.3740000000003,"endTime":2944.244,"body":"And even now a big industry"},{"speaker":"Rachel M. Keyser","startTime":2940.3740000000003,"endTime":2944.244,"body":"with AI innovation."},{"speaker":"Rachel M. Keyser","startTime":2944.244,"endTime":2947.784,"body":"Many companies, and those"},{"speaker":"Rachel M. Keyser","startTime":2944.244,"endTime":2947.784,"body":"are actually the ones that"},{"speaker":"Rachel M. Keyser","startTime":2947.784,"endTime":2951.779,"body":"I mostly, in fact, showing"},{"speaker":"Rachel M. Keyser","startTime":2947.784,"endTime":2951.779,"body":"people 'cause that is where"},{"speaker":"Rachel M. Keyser","startTime":2951.989,"endTime":2953.849,"body":"your skillset are being needed."},{"speaker":"Rachel M. Keyser","startTime":2954.059,"endTime":2954.509,"body":"Okay."},{"speaker":"Rachel M. Keyser","startTime":2954.809,"endTime":2955.9190000000003,"body":"And I'm here."},{"speaker":"Rachel M. Keyser","startTime":2956.0690000000004,"endTime":2958.0190000000002,"body":"I have a, actually"},{"speaker":"Rachel M. Keyser","startTime":2956.0690000000004,"endTime":2958.0190000000002,"body":"a free community."},{"speaker":"Rachel M. Keyser","startTime":2958.0190000000002,"endTime":2959.969,"body":"I welcome anyone who"},{"speaker":"Rachel M. Keyser","startTime":2958.0190000000002,"endTime":2959.969,"body":"would like to join."},{"speaker":"Rachel M. Keyser","startTime":2960.2690000000002,"endTime":2963.329,"body":"I give you a layout of the land"},{"speaker":"Rachel M. Keyser","startTime":2960.2690000000002,"endTime":2963.329,"body":"as I call it, and then also"},{"speaker":"Rachel M. Keyser","startTime":2963.329,"endTime":2965.219,"body":"the foundations of healthcare."},{"speaker":"Rachel M. Keyser","startTime":2965.6090000000004,"endTime":2966.989,"body":"Before you do the deep dive."},{"speaker":"Rachel M. Keyser","startTime":2966.989,"endTime":2969.4190000000003,"body":"So if you wanna"},{"speaker":"Rachel M. Keyser","startTime":2966.989,"endTime":2969.4190000000003,"body":"explore it, why not?"},{"speaker":"Rachel M. Keyser","startTime":2969.5690000000004,"endTime":2970.829,"body":"You know, you can come join."},{"speaker":"Rachel M. Keyser","startTime":2971.1290000000004,"endTime":2973.9790000000003,"body":"But really the bottom line"},{"speaker":"Rachel M. Keyser","startTime":2971.1290000000004,"endTime":2973.9790000000003,"body":"is that anyone can do it"},{"speaker":"Rachel M. Keyser","startTime":2973.9790000000003,"endTime":2977.4590000000003,"body":"and anyone can join that"},{"speaker":"Rachel M. Keyser","startTime":2973.9790000000003,"endTime":2977.4590000000003,"body":"industry of healthcare."},{"speaker":"Galen Low","startTime":2977.639,"endTime":2977.969,"body":"I love it."},{"speaker":"Galen Low","startTime":2977.969,"endTime":2978.299,"body":"I love it."},{"speaker":"Galen Low","startTime":2978.299,"endTime":2978.509,"body":"I love it."},{"speaker":"Galen Low","startTime":2978.509,"endTime":2980.789,"body":"You mentioned along the way,"},{"speaker":"Galen Low","startTime":2978.509,"endTime":2980.789,"body":"your community, you mentioned"},{"speaker":"Galen Low","startTime":2980.789,"endTime":2983.369,"body":"that you're posting jobs on"},{"speaker":"Galen Low","startTime":2980.789,"endTime":2983.369,"body":"LinkedIn for my listeners,"},{"speaker":"Galen Low","startTime":2983.369,"endTime":2986.3390000000004,"body":"where can folks learn more"},{"speaker":"Galen Low","startTime":2983.369,"endTime":2986.3390000000004,"body":"about you and Project Elevation"},{"speaker":"Galen Low","startTime":2986.3390000000004,"endTime":2987.4790000000003,"body":"Partners and your community?"},{"speaker":"Rachel M. Keyser","startTime":2987.779,"endTime":2988.079,"body":"Sure."},{"speaker":"Rachel M. Keyser","startTime":2988.079,"endTime":2988.559,"body":"Thank you."},{"speaker":"Rachel M. Keyser","startTime":2988.889,"endTime":2991.5890000000004,"body":"You can find me on"},{"speaker":"Rachel M. Keyser","startTime":2988.889,"endTime":2991.5890000000004,"body":"LinkedIn as Rachel."},{"speaker":"Rachel M. Keyser","startTime":2991.5890000000004,"endTime":2993.369,"body":"It'll be rachelmkeyser."},{"speaker":"Rachel M. Keyser","startTime":2993.699,"endTime":2995.1690000000003,"body":"Just make sure you"},{"speaker":"Rachel M. Keyser","startTime":2993.699,"endTime":2995.1690000000003,"body":"have the dash there."},{"speaker":"Rachel M. Keyser","startTime":2995.3790000000004,"endTime":2996.219,"body":"I'll be there."},{"speaker":"Rachel M. Keyser","startTime":2996.309,"endTime":3000.9590000000003,"body":"And also the community is"},{"speaker":"Rachel M. Keyser","startTime":2996.309,"endTime":3000.9590000000003,"body":"called Pivot to Healthcare,"},{"speaker":"Rachel M. Keyser","startTime":3001.1690000000003,"endTime":3005.3990000000003,"body":"sorry, to Health Tech, so"},{"speaker":"Rachel M. Keyser","startTime":3001.1690000000003,"endTime":3005.3990000000003,"body":"it's PTHT, Pivot to Health"},{"speaker":"Rachel M. Keyser","startTime":3005.3990000000003,"endTime":3010.719,"body":"Tech and also you'll find me"},{"speaker":"Rachel M. Keyser","startTime":3005.3990000000003,"endTime":3010.719,"body":"projectelevationpartners.com."},{"speaker":"Rachel M. Keyser","startTime":3010.739,"endTime":3015.389,"body":"It's also there and you can"},{"speaker":"Rachel M. Keyser","startTime":3010.739,"endTime":3015.389,"body":"find me on Twitter under my"},{"speaker":"Rachel M. Keyser","startTime":3015.389,"endTime":3020.884,"body":"name or also Project Elevation"},{"speaker":"Rachel M. Keyser","startTime":3015.389,"endTime":3020.884,"body":"and also where, Twitter, IG,"},{"speaker":"Rachel M. Keyser","startTime":3020.9440000000004,"endTime":3022.594,"body":"but mostly I use LinkedIn."},{"speaker":"Galen Low","startTime":3022.7740000000003,"endTime":3023.3140000000003,"body":"Very cool."},{"speaker":"Galen Low","startTime":3023.5240000000003,"endTime":3025.3540000000003,"body":"I'll include all those"},{"speaker":"Galen Low","startTime":3023.5240000000003,"endTime":3025.3540000000003,"body":"links in the show notes for"},{"speaker":"Galen Low","startTime":3025.3540000000003,"endTime":3026.844,"body":"folks listening or watching."},{"speaker":"Galen Low","startTime":3027.2340000000004,"endTime":3028.704,"body":"And Rachel, thank you"},{"speaker":"Galen Low","startTime":3027.2340000000004,"endTime":3028.704,"body":"so much for spending"},{"speaker":"Galen Low","startTime":3028.704,"endTime":3029.6040000000003,"body":"the time with me today."},{"speaker":"Galen Low","startTime":3029.844,"endTime":3030.924,"body":"Love this conversation."},{"speaker":"Galen Low","startTime":3030.924,"endTime":3033.1440000000002,"body":"Lovely insights, and honestly,"},{"speaker":"Galen Low","startTime":3030.924,"endTime":3033.1440000000002,"body":"this has been so much fun."},{"speaker":"Rachel M. Keyser","startTime":3033.414,"endTime":3033.804,"body":"Thank you."},{"speaker":"Rachel M. Keyser","startTime":3033.804,"endTime":3034.284,"body":"You too."},{"speaker":"Rachel M. Keyser","startTime":3034.284,"endTime":3035.5440000000003,"body":"And thanks for having me."},{"speaker":"Rachel M. Keyser","startTime":3035.5440000000003,"endTime":3036.534,"body":"This was fun."},{"speaker":"Rachel M. Keyser","startTime":3036.534,"endTime":3039.4590000000003,"body":"And I'm glad that, you know,"},{"speaker":"Rachel M. Keyser","startTime":3036.534,"endTime":3039.4590000000003,"body":"we shared with the community."},{"speaker":"Galen Low","startTime":3040.8990000000003,"endTime":3042.489,"body":"That's it for"},{"speaker":"Galen Low","startTime":3040.8990000000003,"endTime":3042.489,"body":"today's episode of The Digital"},{"speaker":"Galen Low","startTime":3042.489,"endTime":3043.809,"body":"Project Manager Podcast."},{"speaker":"Galen Low","startTime":3043.929,"endTime":3045.9990000000003,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3043.929,"endTime":3045.9990000000003,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3045.9990000000003,"endTime":3047.4390000000003,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3045.9990000000003,"endTime":3047.4390000000003,"body":"you're listening."},{"speaker":"Galen Low","startTime":3047.739,"endTime":3050.3190000000004,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":3047.739,"endTime":3050.3190000000004,"body":"tactical insights, case studies"},{"speaker":"Galen Low","startTime":3050.3190000000004,"endTime":3054.3790000000004,"body":"and playbooks, head on over to"},{"speaker":"Galen Low","startTime":3050.3190000000004,"endTime":3054.3790000000004,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3054.3990000000003,"endTime":3056.079,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3054.3990000000003,"endTime":3056.079,"body":"thanks for listening."}]}