{"version":"1.0.0","segments":[{"speaker":"Becca Banyard","startTime":26.87,"endTime":28.94,"body":"Hello everyone"},{"speaker":"Becca Banyard","startTime":26.87,"endTime":28.94,"body":"and welcome to The Digital"},{"speaker":"Becca Banyard","startTime":28.94,"endTime":30.53,"body":"Project Manager podcast."},{"speaker":"Becca Banyard","startTime":30.89,"endTime":33.409,"body":"My name is Becca Banyard,"},{"speaker":"Becca Banyard","startTime":30.89,"endTime":33.409,"body":"and I'm actually the"},{"speaker":"Becca Banyard","startTime":33.409,"endTime":34.909,"body":"producer of this show."},{"speaker":"Becca Banyard","startTime":35.089,"endTime":38.3,"body":"But today I'm stepping into the"},{"speaker":"Becca Banyard","startTime":35.089,"endTime":38.3,"body":"hosting chair for Galen as we"},{"speaker":"Becca Banyard","startTime":38.3,"endTime":41.539,"body":"have an episode that's a little"},{"speaker":"Becca Banyard","startTime":38.3,"endTime":41.539,"body":"different from our usual format."},{"speaker":"Becca Banyard","startTime":42.05,"endTime":45.35,"body":"This conversation was originally"},{"speaker":"Becca Banyard","startTime":42.05,"endTime":45.35,"body":"recorded as part of our future"},{"speaker":"Becca Banyard","startTime":45.35,"endTime":48.44,"body":"of AI in project management"},{"speaker":"Becca Banyard","startTime":45.35,"endTime":48.44,"body":"live event series where we"},{"speaker":"Becca Banyard","startTime":48.44,"endTime":51.8,"body":"explore how AI is changing"},{"speaker":"Becca Banyard","startTime":48.44,"endTime":51.8,"body":"the way that teams plan,"},{"speaker":"Becca Banyard","startTime":51.83,"endTime":53.42,"body":"deliver, and manage work."},{"speaker":"Becca Banyard","startTime":53.84,"endTime":57.59,"body":"In this session, we're joined"},{"speaker":"Becca Banyard","startTime":53.84,"endTime":57.59,"body":"by Scoro to dig into how"},{"speaker":"Becca Banyard","startTime":57.59,"endTime":61.07,"body":"AI is showing up in project"},{"speaker":"Becca Banyard","startTime":57.59,"endTime":61.07,"body":"delivery today and what PMs"},{"speaker":"Becca Banyard","startTime":61.07,"endTime":64.58,"body":"and delivery leaders should"},{"speaker":"Becca Banyard","startTime":61.07,"endTime":64.58,"body":"be paying attention to, next."},{"speaker":"Becca Banyard","startTime":65.03,"endTime":68.18,"body":"You won't hear the live product"},{"speaker":"Becca Banyard","startTime":65.03,"endTime":68.18,"body":"demo in this podcast version"},{"speaker":"Becca Banyard","startTime":68.18,"endTime":71.0,"body":"since it's kind of hard to"},{"speaker":"Becca Banyard","startTime":68.18,"endTime":71.0,"body":"follow without the full visual."},{"speaker":"Becca Banyard","startTime":71.299,"endTime":73.78999999999999,"body":"You can access the full"},{"speaker":"Becca Banyard","startTime":71.299,"endTime":73.78999999999999,"body":"recording by heading to the link"},{"speaker":"Becca Banyard","startTime":73.78999999999999,"endTime":76.85,"body":"in the show notes, but today"},{"speaker":"Becca Banyard","startTime":73.78999999999999,"endTime":76.85,"body":"you will hear the full strategic"},{"speaker":"Becca Banyard","startTime":76.85,"endTime":81.049,"body":"conversation around using AI"},{"speaker":"Becca Banyard","startTime":76.85,"endTime":81.049,"body":"in a practical team ready way."},{"speaker":"Becca Banyard","startTime":81.59,"endTime":83.81,"body":"Joined with me are"},{"speaker":"Becca Banyard","startTime":81.59,"endTime":83.81,"body":"two incredible guests."},{"speaker":"Becca Banyard","startTime":83.84,"endTime":87.85,"body":"First up is Tim Fisher, the VP"},{"speaker":"Becca Banyard","startTime":83.84,"endTime":87.85,"body":"of AI at Black \u0026 White Zebra."},{"speaker":"Becca Banyard","startTime":88.26,"endTime":90.44,"body":"Tim's actually gonna be"},{"speaker":"Becca Banyard","startTime":88.26,"endTime":90.44,"body":"co-leading the discussion with"},{"speaker":"Becca Banyard","startTime":90.44,"endTime":93.77,"body":"me because he has over 20 years"},{"speaker":"Becca Banyard","startTime":90.44,"endTime":93.77,"body":"of experience in both tech"},{"speaker":"Becca Banyard","startTime":93.77,"endTime":97.1,"body":"and AI, and he's gonna help"},{"speaker":"Becca Banyard","startTime":93.77,"endTime":97.1,"body":"us unpack what we're seeing"},{"speaker":"Becca Banyard","startTime":97.1,"endTime":100.55,"body":"and connect it back to your"},{"speaker":"Becca Banyard","startTime":97.1,"endTime":100.55,"body":"day-to-day as PMs and leaders."},{"speaker":"Becca Banyard","startTime":101.3,"endTime":104.134,"body":"And joining us from"},{"speaker":"Becca Banyard","startTime":101.3,"endTime":104.134,"body":"Scoro is Harv Nagra."},{"speaker":"Becca Banyard","startTime":104.465,"endTime":106.925,"body":"Harv is a delivery"},{"speaker":"Becca Banyard","startTime":104.465,"endTime":106.925,"body":"and operations expert"},{"speaker":"Becca Banyard","startTime":106.925,"endTime":109.834,"body":"and the host of The"},{"speaker":"Becca Banyard","startTime":106.925,"endTime":109.834,"body":"Handbook: The Ops Podcast."},{"speaker":"Becca Banyard","startTime":110.194,"endTime":112.265,"body":"And if you've been around"},{"speaker":"Becca Banyard","startTime":110.194,"endTime":112.265,"body":"the DPM community for a"},{"speaker":"Becca Banyard","startTime":112.265,"endTime":115.595,"body":"while, you've probably heard"},{"speaker":"Becca Banyard","startTime":112.265,"endTime":115.595,"body":"him on the show or speaking"},{"speaker":"Becca Banyard","startTime":115.595,"endTime":116.795,"body":"at one of our events."},{"speaker":"Becca Banyard","startTime":116.795,"endTime":119.435,"body":"He is a friend of the"},{"speaker":"Becca Banyard","startTime":116.795,"endTime":119.435,"body":"community and we're really"},{"speaker":"Becca Banyard","startTime":119.435,"endTime":120.664,"body":"excited to have him here."},{"speaker":"Becca Banyard","startTime":120.664,"endTime":122.435,"body":"So Harv, welcome!"},{"speaker":"Harv Nagra","startTime":122.525,"endTime":123.245,"body":"Pleasure to be here."},{"speaker":"Harv Nagra","startTime":123.245,"endTime":124.084,"body":"Thanks for inviting me."},{"speaker":"Becca Banyard","startTime":124.52,"endTime":126.02,"body":"So Harv,"},{"speaker":"Becca Banyard","startTime":124.52,"endTime":126.02,"body":"just before we get into"},{"speaker":"Becca Banyard","startTime":126.02,"endTime":128.28,"body":"things, I would love to"},{"speaker":"Becca Banyard","startTime":126.02,"endTime":128.28,"body":"know more about Scoro."},{"speaker":"Becca Banyard","startTime":128.3,"endTime":131.99,"body":"Can you give us a 30 second"},{"speaker":"Becca Banyard","startTime":128.3,"endTime":131.99,"body":"overview of what Scoro does"},{"speaker":"Becca Banyard","startTime":131.99,"endTime":132.815,"body":"and who it's built for?"},{"speaker":"Harv Nagra","startTime":133.459,"endTime":134.179,"body":"Absolutely."},{"speaker":"Harv Nagra","startTime":134.449,"endTime":138.07999999999998,"body":"So Scoro is a professional"},{"speaker":"Harv Nagra","startTime":134.449,"endTime":138.07999999999998,"body":"services automation platform."},{"speaker":"Harv Nagra","startTime":138.11,"endTime":140.03,"body":"That term also known as PSA."},{"speaker":"Harv Nagra","startTime":140.09,"endTime":141.8,"body":"It doesn't always"},{"speaker":"Harv Nagra","startTime":140.09,"endTime":141.8,"body":"resonate with people."},{"speaker":"Harv Nagra","startTime":141.949,"endTime":145.25,"body":"It's pretty rare to hear"},{"speaker":"Harv Nagra","startTime":141.949,"endTime":145.25,"body":"people going around saying PSA."},{"speaker":"Harv Nagra","startTime":145.51999999999998,"endTime":148.06900000000002,"body":"What it really means is it's"},{"speaker":"Harv Nagra","startTime":145.51999999999998,"endTime":148.06900000000002,"body":"designed for any kind of"},{"speaker":"Harv Nagra","startTime":148.06900000000002,"endTime":149.66,"body":"professional services business."},{"speaker":"Harv Nagra","startTime":149.87,"endTime":153.56,"body":"So that can be an agency, it can"},{"speaker":"Harv Nagra","startTime":149.87,"endTime":153.56,"body":"be a consulting firm, it can be"},{"speaker":"Harv Nagra","startTime":153.739,"endTime":157.609,"body":"an IT firm, an accounting firm,"},{"speaker":"Harv Nagra","startTime":153.739,"endTime":157.609,"body":"a law firm, any kind of business"},{"speaker":"Harv Nagra","startTime":157.609,"endTime":159.114,"body":"that sells time and expertise."},{"speaker":"Harv Nagra","startTime":159.755,"endTime":162.215,"body":"It differs from a project"},{"speaker":"Harv Nagra","startTime":159.755,"endTime":162.215,"body":"management system like the"},{"speaker":"Harv Nagra","startTime":162.215,"endTime":164.585,"body":"ones that we're very familiar"},{"speaker":"Harv Nagra","startTime":162.215,"endTime":164.585,"body":"with, like the Asanas, the"},{"speaker":"Harv Nagra","startTime":164.585,"endTime":166.295,"body":"JIRAs, Trello's and so on."},{"speaker":"Harv Nagra","startTime":166.535,"endTime":169.865,"body":"In that it goes beyond project"},{"speaker":"Harv Nagra","startTime":166.535,"endTime":169.865,"body":"and task management, and beyond"},{"speaker":"Harv Nagra","startTime":169.865,"endTime":171.275,"body":"that, just that collaboration."},{"speaker":"Harv Nagra","startTime":171.605,"endTime":174.695,"body":"So, you know, on one end we"},{"speaker":"Harv Nagra","startTime":171.605,"endTime":174.695,"body":"have tools like that and then"},{"speaker":"Harv Nagra","startTime":174.695,"endTime":177.455,"body":"you get a little more complex"},{"speaker":"Harv Nagra","startTime":174.695,"endTime":177.455,"body":"and you have tools like Monday,"},{"speaker":"Harv Nagra","startTime":177.485,"endTime":179.825,"body":"Clickup, Teamwork, and stuff"},{"speaker":"Harv Nagra","startTime":177.485,"endTime":179.825,"body":"like that, that allow you to"},{"speaker":"Harv Nagra","startTime":179.825,"endTime":182.405,"body":"kind of couple together some"},{"speaker":"Harv Nagra","startTime":179.825,"endTime":182.405,"body":"modules and build something."},{"speaker":"Harv Nagra","startTime":182.845,"endTime":186.025,"body":"Then you have what I call"},{"speaker":"Harv Nagra","startTime":182.845,"endTime":186.025,"body":"the PSA space, and with"},{"speaker":"Harv Nagra","startTime":186.025,"endTime":188.185,"body":"these kinds of systems,"},{"speaker":"Harv Nagra","startTime":186.025,"endTime":188.185,"body":"it's kind of an operating"},{"speaker":"Harv Nagra","startTime":188.185,"endTime":189.145,"body":"system for your business."},{"speaker":"Harv Nagra","startTime":189.145,"endTime":190.855,"body":"So it's like you build"},{"speaker":"Harv Nagra","startTime":189.145,"endTime":190.855,"body":"your budgets and your"},{"speaker":"Harv Nagra","startTime":190.855,"endTime":192.205,"body":"quotes in the platform."},{"speaker":"Harv Nagra","startTime":192.445,"endTime":195.415,"body":"You can resource and"},{"speaker":"Harv Nagra","startTime":192.445,"endTime":195.415,"body":"plan your schedules."},{"speaker":"Harv Nagra","startTime":195.595,"endTime":198.145,"body":"You can turn those quotes"},{"speaker":"Harv Nagra","startTime":195.595,"endTime":198.145,"body":"into projects and manage"},{"speaker":"Harv Nagra","startTime":198.145,"endTime":198.785,"body":"those projects and budgets."},{"speaker":"Harv Nagra","startTime":199.43,"endTime":202.82,"body":"And finally track your time,"},{"speaker":"Harv Nagra","startTime":199.43,"endTime":202.82,"body":"track your budgets, invoice"},{"speaker":"Harv Nagra","startTime":202.82,"endTime":205.97,"body":"report on your business, and it"},{"speaker":"Harv Nagra","startTime":202.82,"endTime":205.97,"body":"plugs into other systems like"},{"speaker":"Harv Nagra","startTime":205.97,"endTime":208.94,"body":"your accounting tools, your"},{"speaker":"Harv Nagra","startTime":205.97,"endTime":208.94,"body":"HR platforms, stuff like that."},{"speaker":"Harv Nagra","startTime":208.94,"endTime":211.67,"body":"So it really does end to end"},{"speaker":"Harv Nagra","startTime":208.94,"endTime":211.67,"body":"beyond just project management."},{"speaker":"Tim Fisher","startTime":211.88,"endTime":212.51,"body":"Very cool."},{"speaker":"Tim Fisher","startTime":212.84,"endTime":215.9,"body":"So you work with project teams"},{"speaker":"Tim Fisher","startTime":212.84,"endTime":215.9,"body":"and agencies and all those"},{"speaker":"Tim Fisher","startTime":216.049,"endTime":218.54,"body":"sorts of groups that you just"},{"speaker":"Tim Fisher","startTime":216.049,"endTime":218.54,"body":"talked about every single day."},{"speaker":"Tim Fisher","startTime":218.54,"endTime":221.69,"body":"So you definitely have a front"},{"speaker":"Tim Fisher","startTime":218.54,"endTime":221.69,"body":"row seat to what's actually hard"},{"speaker":"Tim Fisher","startTime":221.69,"endTime":223.1,"body":"about delivering work right now."},{"speaker":"Tim Fisher","startTime":223.1,"endTime":223.745,"body":"So let's start there."},{"speaker":"Tim Fisher","startTime":224.435,"endTime":227.405,"body":"From your perspective,"},{"speaker":"Tim Fisher","startTime":224.435,"endTime":227.405,"body":"what is the hardest part"},{"speaker":"Tim Fisher","startTime":227.405,"endTime":229.774,"body":"about delivering projects"},{"speaker":"Tim Fisher","startTime":227.405,"endTime":229.774,"body":"successfully today?"},{"speaker":"Harv Nagra","startTime":230.045,"endTime":233.075,"body":"Tim, I used to be a"},{"speaker":"Harv Nagra","startTime":230.045,"endTime":233.075,"body":"digital producer many years ago."},{"speaker":"Harv Nagra","startTime":233.075,"endTime":235.355,"body":"At some point, I was managing"},{"speaker":"Harv Nagra","startTime":233.075,"endTime":235.355,"body":"a team of digital producers"},{"speaker":"Harv Nagra","startTime":235.355,"endTime":238.475,"body":"working in an agency as digital"},{"speaker":"Harv Nagra","startTime":235.355,"endTime":238.475,"body":"director, and I don't know if"},{"speaker":"Harv Nagra","startTime":238.475,"endTime":240.184,"body":"this has really changed, right?"},{"speaker":"Harv Nagra","startTime":240.184,"endTime":242.644,"body":"From my experience, it"},{"speaker":"Harv Nagra","startTime":240.184,"endTime":242.644,"body":"was always the changing"},{"speaker":"Harv Nagra","startTime":242.915,"endTime":245.075,"body":"timelines, which creates"},{"speaker":"Harv Nagra","startTime":242.915,"endTime":245.075,"body":"the complexity, right?"},{"speaker":"Harv Nagra","startTime":245.285,"endTime":248.614,"body":"The number of revisions"},{"speaker":"Harv Nagra","startTime":245.285,"endTime":248.614,"body":"you had are never what the"},{"speaker":"Harv Nagra","startTime":248.614,"endTime":249.965,"body":"clients end up expecting."},{"speaker":"Harv Nagra","startTime":250.174,"endTime":253.834,"body":"There's scope change requests"},{"speaker":"Harv Nagra","startTime":250.174,"endTime":253.834,"body":"and there's often delays to"},{"speaker":"Harv Nagra","startTime":253.834,"endTime":255.665,"body":"receiving content or feedback."},{"speaker":"Harv Nagra","startTime":255.965,"endTime":258.36400000000003,"body":"So the best laid plans at the"},{"speaker":"Harv Nagra","startTime":255.965,"endTime":258.36400000000003,"body":"beginning of the project end"},{"speaker":"Harv Nagra","startTime":258.36400000000003,"endTime":260.16499999999996,"body":"up not being reality, right?"},{"speaker":"Harv Nagra","startTime":260.46500000000003,"endTime":263.855,"body":"So there's a lot of change"},{"speaker":"Harv Nagra","startTime":260.46500000000003,"endTime":263.855,"body":"and staying on top of all of"},{"speaker":"Harv Nagra","startTime":263.855,"endTime":266.764,"body":"that, all those moving parts,"},{"speaker":"Harv Nagra","startTime":263.855,"endTime":266.764,"body":"the communications alone"},{"speaker":"Harv Nagra","startTime":266.79499999999996,"endTime":269.94,"body":"with all those stakeholders,"},{"speaker":"Harv Nagra","startTime":266.79499999999996,"endTime":269.94,"body":"updating your budgets every"},{"speaker":"Harv Nagra","startTime":269.94,"endTime":271.02,"body":"time there's a scope change."},{"speaker":"Harv Nagra","startTime":271.05,"endTime":273.65999999999997,"body":"Updating your tasks, updating"},{"speaker":"Harv Nagra","startTime":271.05,"endTime":273.65999999999997,"body":"your plans, your timelines,"},{"speaker":"Harv Nagra","startTime":273.65999999999997,"endTime":275.66999999999996,"body":"all that kind of stuff ends"},{"speaker":"Harv Nagra","startTime":273.65999999999997,"endTime":275.66999999999996,"body":"up being a lot of work."},{"speaker":"Harv Nagra","startTime":275.66999999999996,"endTime":277.05,"body":"So I don't think that's new."},{"speaker":"Harv Nagra","startTime":277.05,"endTime":278.88,"body":"And that's probably always"},{"speaker":"Harv Nagra","startTime":277.05,"endTime":278.88,"body":"been the case since the"},{"speaker":"Harv Nagra","startTime":278.88,"endTime":280.049,"body":"beginning of project management."},{"speaker":"Harv Nagra","startTime":280.049,"endTime":281.60900000000004,"body":"So that's a challenge for us."},{"speaker":"Tim Fisher","startTime":281.85,"endTime":282.299,"body":"Certainly."},{"speaker":"Tim Fisher","startTime":282.299,"endTime":282.6,"body":"Yes."},{"speaker":"Tim Fisher","startTime":282.9,"endTime":286.79999999999995,"body":"What do you think leaders"},{"speaker":"Tim Fisher","startTime":282.9,"endTime":286.79999999999995,"body":"often get wrong about project"},{"speaker":"Tim Fisher","startTime":286.79999999999995,"endTime":288.99,"body":"management that Scoro helps fix?"},{"speaker":"Harv Nagra","startTime":289.16999999999996,"endTime":292.11,"body":"You end up kind"},{"speaker":"Harv Nagra","startTime":289.16999999999996,"endTime":292.11,"body":"of buried in a lot of change."},{"speaker":"Harv Nagra","startTime":292.14,"endTime":294.9,"body":"And I think the expectation"},{"speaker":"Harv Nagra","startTime":292.14,"endTime":294.9,"body":"is always very optimistic"},{"speaker":"Harv Nagra","startTime":294.9,"endTime":296.88,"body":"At a start of a project,"},{"speaker":"Harv Nagra","startTime":294.9,"endTime":296.88,"body":"you know that things"},{"speaker":"Harv Nagra","startTime":296.88,"endTime":298.47,"body":"are gonna go perfectly."},{"speaker":"Harv Nagra","startTime":298.47,"endTime":300.63,"body":"A lot of times we're under"},{"speaker":"Harv Nagra","startTime":298.47,"endTime":300.63,"body":"pressure to build really"},{"speaker":"Harv Nagra","startTime":300.63,"endTime":303.29999999999995,"body":"lean budgets these days as"},{"speaker":"Harv Nagra","startTime":300.63,"endTime":303.29999999999995,"body":"well just to win a project."},{"speaker":"Harv Nagra","startTime":303.29999999999995,"endTime":306.15,"body":"So we might do that and then"},{"speaker":"Harv Nagra","startTime":303.29999999999995,"endTime":306.15,"body":"you end up having no slack"},{"speaker":"Harv Nagra","startTime":306.15,"endTime":307.23,"body":"if anything goes wrong."},{"speaker":"Harv Nagra","startTime":307.23,"endTime":307.59000000000003,"body":"Right."},{"speaker":"Harv Nagra","startTime":307.83000000000004,"endTime":310.23,"body":"And then on top of that, like"},{"speaker":"Harv Nagra","startTime":307.83000000000004,"endTime":310.23,"body":"I was saying, when you have a"},{"speaker":"Harv Nagra","startTime":310.23,"endTime":312.75,"body":"load of different tools that"},{"speaker":"Harv Nagra","startTime":310.23,"endTime":312.75,"body":"you're coordinating all this"},{"speaker":"Harv Nagra","startTime":312.75,"endTime":315.84000000000003,"body":"stuff with, it ends up being"},{"speaker":"Harv Nagra","startTime":312.75,"endTime":315.84000000000003,"body":"so much admin work rather than"},{"speaker":"Harv Nagra","startTime":315.84000000000003,"endTime":317.54999999999995,"body":"doing real value stuff, right?"},{"speaker":"Harv Nagra","startTime":317.54999999999995,"endTime":319.38,"body":"You're building your"},{"speaker":"Harv Nagra","startTime":317.54999999999995,"endTime":319.38,"body":"budget somewhere else."},{"speaker":"Harv Nagra","startTime":319.38,"endTime":321.69000000000005,"body":"You're using Harvest, you're"},{"speaker":"Harv Nagra","startTime":319.38,"endTime":321.69000000000005,"body":"using Asana, you're time"},{"speaker":"Harv Nagra","startTime":321.69000000000005,"endTime":324.39,"body":"tracking somewhere else, you're"},{"speaker":"Harv Nagra","startTime":321.69000000000005,"endTime":324.39,"body":"exporting spreadsheets to try to"},{"speaker":"Harv Nagra","startTime":324.41999999999996,"endTime":327.96000000000004,"body":"reconcile your budgets, and that"},{"speaker":"Harv Nagra","startTime":324.41999999999996,"endTime":327.96000000000004,"body":"ends up taking a lot of time."},{"speaker":"Harv Nagra","startTime":327.96000000000004,"endTime":329.66999999999996,"body":"So there's a few"},{"speaker":"Harv Nagra","startTime":327.96000000000004,"endTime":329.66999999999996,"body":"things that crop up."},{"speaker":"Harv Nagra","startTime":329.70000000000005,"endTime":332.1,"body":"First of all, there's a"},{"speaker":"Harv Nagra","startTime":329.70000000000005,"endTime":332.1,"body":"huge amount of inefficiency"},{"speaker":"Harv Nagra","startTime":332.1,"endTime":335.34000000000003,"body":"in that if your team is"},{"speaker":"Harv Nagra","startTime":332.1,"endTime":335.34000000000003,"body":"constantly like importing and"},{"speaker":"Harv Nagra","startTime":335.34000000000003,"endTime":338.19000000000005,"body":"exporting data or replicating"},{"speaker":"Harv Nagra","startTime":335.34000000000003,"endTime":338.19000000000005,"body":"data between systems."},{"speaker":"Harv Nagra","startTime":338.475,"endTime":340.754,"body":"It introduces human"},{"speaker":"Harv Nagra","startTime":338.475,"endTime":340.754,"body":"error into that process"},{"speaker":"Harv Nagra","startTime":340.754,"endTime":341.56399999999996,"body":"whenever you're doing that."},{"speaker":"Harv Nagra","startTime":341.745,"endTime":345.19399999999996,"body":"And there's a huge slowdown"},{"speaker":"Harv Nagra","startTime":341.745,"endTime":345.19399999999996,"body":"in not only seeing how your"},{"speaker":"Harv Nagra","startTime":345.19399999999996,"endTime":347.235,"body":"business is performing,"},{"speaker":"Harv Nagra","startTime":345.19399999999996,"endTime":347.235,"body":"but how your projects"},{"speaker":"Harv Nagra","startTime":347.235,"endTime":348.254,"body":"are performing, right?"},{"speaker":"Harv Nagra","startTime":348.254,"endTime":351.105,"body":"Like I, I talk to agencies"},{"speaker":"Harv Nagra","startTime":348.254,"endTime":351.105,"body":"or consulting firms sometimes"},{"speaker":"Harv Nagra","startTime":351.105,"endTime":354.014,"body":"that are literally your"},{"speaker":"Harv Nagra","startTime":351.105,"endTime":354.014,"body":"logging time somewhere."},{"speaker":"Harv Nagra","startTime":354.04499999999996,"endTime":356.235,"body":"They export it once a week,"},{"speaker":"Harv Nagra","startTime":354.04499999999996,"endTime":356.235,"body":"and then they put it in a"},{"speaker":"Harv Nagra","startTime":356.235,"endTime":359.355,"body":"Google sheet to try to add up"},{"speaker":"Harv Nagra","startTime":356.235,"endTime":359.355,"body":"what they've accumulated in"},{"speaker":"Harv Nagra","startTime":359.355,"endTime":361.69399999999996,"body":"that week between that gap."},{"speaker":"Harv Nagra","startTime":361.69399999999996,"endTime":364.095,"body":"And if you're busy and you don't"},{"speaker":"Harv Nagra","startTime":361.69399999999996,"endTime":364.095,"body":"do that process for two weeks,"},{"speaker":"Harv Nagra","startTime":364.42499999999995,"endTime":365.44500000000005,"body":"anything could have happened."},{"speaker":"Harv Nagra","startTime":365.44500000000005,"endTime":367.845,"body":"You could be way over"},{"speaker":"Harv Nagra","startTime":365.44500000000005,"endTime":367.845,"body":"budget and have no idea."},{"speaker":"Harv Nagra","startTime":367.93499999999995,"endTime":370.005,"body":"So there's a lot of admin"},{"speaker":"Harv Nagra","startTime":367.93499999999995,"endTime":370.005,"body":"work and there's a lack"},{"speaker":"Harv Nagra","startTime":370.005,"endTime":372.405,"body":"of visibility, and that's"},{"speaker":"Harv Nagra","startTime":370.005,"endTime":372.405,"body":"where something like a"},{"speaker":"Harv Nagra","startTime":372.405,"endTime":374.08500000000004,"body":"PSA, like Scoro comes in."},{"speaker":"Harv Nagra","startTime":374.385,"endTime":376.66499999999996,"body":"'Cause it's a single source"},{"speaker":"Harv Nagra","startTime":374.385,"endTime":376.66499999999996,"body":"of truth, everything's in one"},{"speaker":"Harv Nagra","startTime":376.66499999999996,"endTime":379.54499999999996,"body":"place, you're not exporting and"},{"speaker":"Harv Nagra","startTime":376.66499999999996,"endTime":379.54499999999996,"body":"importing, you're not copying"},{"speaker":"Harv Nagra","startTime":379.54499999999996,"endTime":380.625,"body":"data from one place another."},{"speaker":"Harv Nagra","startTime":380.625,"endTime":381.82500000000005,"body":"It just exists."},{"speaker":"Harv Nagra","startTime":382.005,"endTime":382.30499999999995,"body":"Right?"},{"speaker":"Harv Nagra","startTime":382.57500000000005,"endTime":385.18499999999995,"body":"So, like I said, it's that"},{"speaker":"Harv Nagra","startTime":382.57500000000005,"endTime":385.18499999999995,"body":"consolidation piece from"},{"speaker":"Harv Nagra","startTime":385.18499999999995,"endTime":388.03499999999997,"body":"the quoting to the project"},{"speaker":"Harv Nagra","startTime":385.18499999999995,"endTime":388.03499999999997,"body":"management, resourcing, time"},{"speaker":"Harv Nagra","startTime":388.03499999999997,"endTime":390.525,"body":"tracking, invoicing, all"},{"speaker":"Harv Nagra","startTime":388.03499999999997,"endTime":390.525,"body":"of that stuff in one place."},{"speaker":"Harv Nagra","startTime":390.845,"endTime":392.79499999999996,"body":"And the last thing I'll"},{"speaker":"Harv Nagra","startTime":390.845,"endTime":392.79499999999996,"body":"say, Tim, it is something"},{"speaker":"Harv Nagra","startTime":392.79499999999996,"endTime":395.82399999999996,"body":"I think businesses graduate"},{"speaker":"Harv Nagra","startTime":392.79499999999996,"endTime":395.82399999999996,"body":"to at some point as well."},{"speaker":"Harv Nagra","startTime":396.06399999999996,"endTime":398.105,"body":"There will be a point where"},{"speaker":"Harv Nagra","startTime":396.06399999999996,"endTime":398.105,"body":"you're using all the different"},{"speaker":"Harv Nagra","startTime":398.105,"endTime":400.145,"body":"systems, but there does"},{"speaker":"Harv Nagra","startTime":398.105,"endTime":400.145,"body":"come a point in a growth"},{"speaker":"Harv Nagra","startTime":400.145,"endTime":402.395,"body":"journey where you're like,"},{"speaker":"Harv Nagra","startTime":400.145,"endTime":402.395,"body":"okay, this is now chaotic."},{"speaker":"Harv Nagra","startTime":402.54499999999996,"endTime":405.515,"body":"We're too big to be operating"},{"speaker":"Harv Nagra","startTime":402.54499999999996,"endTime":405.515,"body":"like this, or Our projects"},{"speaker":"Harv Nagra","startTime":405.515,"endTime":409.249,"body":"are too complex and we need"},{"speaker":"Harv Nagra","startTime":405.515,"endTime":409.249,"body":"to grow up a little maybe."},{"speaker":"Tim Fisher","startTime":409.49,"endTime":409.69899999999996,"body":"Yeah."},{"speaker":"Tim Fisher","startTime":409.69899999999996,"endTime":410.29999999999995,"body":"That'll make sense."},{"speaker":"Tim Fisher","startTime":410.48,"endTime":411.07899999999995,"body":"It is amazing."},{"speaker":"Tim Fisher","startTime":411.07899999999995,"endTime":415.999,"body":"I've seen this many times"},{"speaker":"Tim Fisher","startTime":411.07899999999995,"endTime":415.999,"body":"how normal the craziness of"},{"speaker":"Tim Fisher","startTime":416.05999999999995,"endTime":418.22,"body":"connecting all those different"},{"speaker":"Tim Fisher","startTime":416.05999999999995,"endTime":418.22,"body":"systems often through copy and"},{"speaker":"Tim Fisher","startTime":418.22,"endTime":420.73,"body":"pasting and spreadsheets that we"},{"speaker":"Tim Fisher","startTime":418.22,"endTime":420.73,"body":"all just sort of accept as fact."},{"speaker":"Tim Fisher","startTime":421.05999999999995,"endTime":425.79999999999995,"body":"So AI, given all of that,"},{"speaker":"Tim Fisher","startTime":421.05999999999995,"endTime":425.79999999999995,"body":"where do you see AI fitting"},{"speaker":"Tim Fisher","startTime":425.79999999999995,"endTime":428.499,"body":"into these challenges that"},{"speaker":"Tim Fisher","startTime":425.79999999999995,"endTime":428.499,"body":"you're talking about right now?"},{"speaker":"Harv Nagra","startTime":428.67999999999995,"endTime":430.149,"body":"I was a"},{"speaker":"Harv Nagra","startTime":428.67999999999995,"endTime":430.149,"body":"producer, like I said."},{"speaker":"Harv Nagra","startTime":430.42999999999995,"endTime":432.32000000000005,"body":"Project managers,"},{"speaker":"Harv Nagra","startTime":430.42999999999995,"endTime":432.32000000000005,"body":"we end up having to"},{"speaker":"Harv Nagra","startTime":432.32000000000005,"endTime":433.66999999999996,"body":"orchestrate a lot of work."},{"speaker":"Harv Nagra","startTime":433.66999999999996,"endTime":436.22,"body":"But that orchestration"},{"speaker":"Harv Nagra","startTime":433.66999999999996,"endTime":436.22,"body":"is done manually."},{"speaker":"Harv Nagra","startTime":436.28,"endTime":439.19000000000005,"body":"And the other thing I see with"},{"speaker":"Harv Nagra","startTime":436.28,"endTime":439.19000000000005,"body":"a lot of businesses using AI,"},{"speaker":"Harv Nagra","startTime":439.22,"endTime":442.78999999999996,"body":"they use it in quite a spotty"},{"speaker":"Harv Nagra","startTime":439.22,"endTime":442.78999999999996,"body":"way to accelerate something."},{"speaker":"Harv Nagra","startTime":443.09000000000003,"endTime":445.97,"body":"Sometimes that's accelerating"},{"speaker":"Harv Nagra","startTime":443.09000000000003,"endTime":445.97,"body":"a broken process."},{"speaker":"Harv Nagra","startTime":445.97,"endTime":448.1,"body":"So instead of fixing it, we're"},{"speaker":"Harv Nagra","startTime":445.97,"endTime":448.1,"body":"just saying, okay, it's good"},{"speaker":"Harv Nagra","startTime":448.1,"endTime":450.65,"body":"enough that we can do it faster"},{"speaker":"Harv Nagra","startTime":448.1,"endTime":450.65,"body":"because we're using an LLM."},{"speaker":"Harv Nagra","startTime":450.91999999999996,"endTime":453.53,"body":"But I think right now we're"},{"speaker":"Harv Nagra","startTime":450.91999999999996,"endTime":453.53,"body":"on the cusp of doing something"},{"speaker":"Harv Nagra","startTime":453.53,"endTime":456.77,"body":"much more transformational,"},{"speaker":"Harv Nagra","startTime":453.53,"endTime":456.77,"body":"which really kind of hopefully"},{"speaker":"Harv Nagra","startTime":456.77,"endTime":461.015,"body":"is gonna make PMs, producers,"},{"speaker":"Harv Nagra","startTime":456.77,"endTime":461.015,"body":"project teams feel like that"},{"speaker":"Harv Nagra","startTime":461.015,"endTime":463.775,"body":"one project manager has a"},{"speaker":"Harv Nagra","startTime":461.015,"endTime":463.775,"body":"team of people behind them"},{"speaker":"Harv Nagra","startTime":463.995,"endTime":467.83500000000004,"body":"virtual team like AI that helps"},{"speaker":"Harv Nagra","startTime":463.995,"endTime":467.83500000000004,"body":"them do all the grunt work."},{"speaker":"Harv Nagra","startTime":467.83500000000004,"endTime":471.55499999999995,"body":"So that they can step away,"},{"speaker":"Harv Nagra","startTime":467.83500000000004,"endTime":471.55499999999995,"body":"they can give a prompt and,"},{"speaker":"Harv Nagra","startTime":471.58500000000004,"endTime":474.91499999999996,"body":"you know, the AI does all"},{"speaker":"Harv Nagra","startTime":471.58500000000004,"endTime":474.91499999999996,"body":"the boring stuff so they can"},{"speaker":"Harv Nagra","startTime":474.91499999999996,"endTime":476.135,"body":"do the more high value work."},{"speaker":"Harv Nagra","startTime":476.135,"endTime":477.995,"body":"And I think that's"},{"speaker":"Harv Nagra","startTime":476.135,"endTime":477.995,"body":"what's really exciting."},{"speaker":"Tim Fisher","startTime":478.29499999999996,"endTime":479.82500000000005,"body":"If you could zoom in"},{"speaker":"Tim Fisher","startTime":478.29499999999996,"endTime":479.82500000000005,"body":"just a little bit, like what's"},{"speaker":"Tim Fisher","startTime":479.855,"endTime":484.45000000000005,"body":"like one specific pain point or"},{"speaker":"Tim Fisher","startTime":479.855,"endTime":484.45000000000005,"body":"friction point that AI's helped"},{"speaker":"Tim Fisher","startTime":484.45000000000005,"endTime":485.59000000000003,"body":"your customers with so far?"},{"speaker":"Harv Nagra","startTime":485.83000000000004,"endTime":487.36,"body":"Going back to"},{"speaker":"Harv Nagra","startTime":485.83000000000004,"endTime":487.36,"body":"that example I was giving"},{"speaker":"Harv Nagra","startTime":487.36,"endTime":488.35,"body":"you a few minutes ago, right?"},{"speaker":"Harv Nagra","startTime":488.35,"endTime":489.73,"body":"Projects never go"},{"speaker":"Harv Nagra","startTime":488.35,"endTime":489.73,"body":"to plan, right?"},{"speaker":"Harv Nagra","startTime":489.73,"endTime":492.70000000000005,"body":"Timelines slip, scope changes,"},{"speaker":"Harv Nagra","startTime":489.73,"endTime":492.70000000000005,"body":"all that kind of stuff."},{"speaker":"Harv Nagra","startTime":492.90999999999997,"endTime":495.25,"body":"Approvals get delayed"},{"speaker":"Harv Nagra","startTime":492.90999999999997,"endTime":495.25,"body":"and then you're using the"},{"speaker":"Harv Nagra","startTime":495.25,"endTime":497.83000000000004,"body":"multiple systems and stuff"},{"speaker":"Harv Nagra","startTime":495.25,"endTime":497.83000000000004,"body":"like that, so the insights"},{"speaker":"Harv Nagra","startTime":498.145,"endTime":499.975,"body":"you need aren't available."},{"speaker":"Harv Nagra","startTime":500.30499999999995,"endTime":503.365,"body":"I think that's where we're"},{"speaker":"Harv Nagra","startTime":500.30499999999995,"endTime":503.365,"body":"getting to with the tech."},{"speaker":"Harv Nagra","startTime":503.365,"endTime":505.855,"body":"We're building that the"},{"speaker":"Harv Nagra","startTime":503.365,"endTime":505.855,"body":"insights are available."},{"speaker":"Harv Nagra","startTime":506.125,"endTime":509.395,"body":"Traditionally, we've had"},{"speaker":"Harv Nagra","startTime":506.125,"endTime":509.395,"body":"products including ours,"},{"speaker":"Harv Nagra","startTime":509.54499999999996,"endTime":510.53499999999997,"body":"that produce reports."},{"speaker":"Harv Nagra","startTime":510.53499999999997,"endTime":510.80499999999995,"body":"Right."},{"speaker":"Harv Nagra","startTime":510.985,"endTime":513.655,"body":"But the problem is then you rely"},{"speaker":"Harv Nagra","startTime":510.985,"endTime":513.655,"body":"on the human to have to go and"},{"speaker":"Harv Nagra","startTime":513.655,"endTime":515.545,"body":"interpret that, which is fine."},{"speaker":"Harv Nagra","startTime":515.545,"endTime":516.445,"body":"It's useful."},{"speaker":"Harv Nagra","startTime":516.72,"endTime":520.38,"body":"But sometimes it's quite"},{"speaker":"Harv Nagra","startTime":516.72,"endTime":520.38,"body":"helpful to be given that"},{"speaker":"Harv Nagra","startTime":520.38,"endTime":521.82,"body":"information proactively."},{"speaker":"Harv Nagra","startTime":522.09,"endTime":523.32,"body":"So you're not hunting for it."},{"speaker":"Harv Nagra","startTime":523.32,"endTime":525.66,"body":"You're not trying to analyze it"},{"speaker":"Harv Nagra","startTime":523.32,"endTime":525.66,"body":"yourself, but someone's telling"},{"speaker":"Harv Nagra","startTime":525.66,"endTime":528.03,"body":"you, okay, this is the issue"},{"speaker":"Harv Nagra","startTime":525.66,"endTime":528.03,"body":"and you need to sort it out."},{"speaker":"Harv Nagra","startTime":528.3,"endTime":531.27,"body":"Our customers have been beta"},{"speaker":"Harv Nagra","startTime":528.3,"endTime":531.27,"body":"testing our MCP and giving us"},{"speaker":"Harv Nagra","startTime":531.27,"endTime":534.21,"body":"lots of ideas and feedback on"},{"speaker":"Harv Nagra","startTime":531.27,"endTime":534.21,"body":"what they want to be able to"},{"speaker":"Harv Nagra","startTime":534.21,"endTime":536.52,"body":"do, and it's really exciting"},{"speaker":"Harv Nagra","startTime":534.21,"endTime":536.52,"body":"hearing some of those ideas."},{"speaker":"Harv Nagra","startTime":536.52,"endTime":536.6999999999999,"body":"Right?"},{"speaker":"Harv Nagra","startTime":536.6999999999999,"endTime":539.52,"body":"Some of it right now it's not"},{"speaker":"Harv Nagra","startTime":536.6999999999999,"endTime":539.52,"body":"possible, but I think we're"},{"speaker":"Harv Nagra","startTime":539.52,"endTime":541.29,"body":"gonna be getting to that"},{"speaker":"Harv Nagra","startTime":539.52,"endTime":541.29,"body":"point where more and more"},{"speaker":"Harv Nagra","startTime":541.29,"endTime":542.49,"body":"of this stuff is possible."},{"speaker":"Harv Nagra","startTime":543.055,"endTime":546.385,"body":"You tell AI what's changed or"},{"speaker":"Harv Nagra","startTime":543.055,"endTime":546.385,"body":"what needs to change or what"},{"speaker":"Harv Nagra","startTime":546.385,"endTime":549.0849999999999,"body":"you want it to do, and it"},{"speaker":"Harv Nagra","startTime":546.385,"endTime":549.0849999999999,"body":"goes and executes that work."},{"speaker":"Tim Fisher","startTime":549.355,"endTime":550.675,"body":"I have another"},{"speaker":"Tim Fisher","startTime":549.355,"endTime":550.675,"body":"question before we go on."},{"speaker":"Tim Fisher","startTime":550.675,"endTime":553.735,"body":"You dropped an acronym that"},{"speaker":"Tim Fisher","startTime":550.675,"endTime":553.735,"body":"I thought would be worthy"},{"speaker":"Tim Fisher","startTime":553.8249999999999,"endTime":555.355,"body":"of a quick definition."},{"speaker":"Tim Fisher","startTime":555.355,"endTime":557.5749999999999,"body":"So MCP, what exactly is that?"},{"speaker":"Tim Fisher","startTime":557.5749999999999,"endTime":559.045,"body":"I think a lot of people"},{"speaker":"Tim Fisher","startTime":557.5749999999999,"endTime":559.045,"body":"on the call today probably"},{"speaker":"Tim Fisher","startTime":559.045,"endTime":559.615,"body":"have heard about it."},{"speaker":"Tim Fisher","startTime":560.095,"endTime":561.775,"body":"Worthy of maybe a"},{"speaker":"Tim Fisher","startTime":560.095,"endTime":561.775,"body":"little explanation."},{"speaker":"Harv Nagra","startTime":562.015,"endTime":564.235,"body":"So I think everyone"},{"speaker":"Harv Nagra","startTime":562.015,"endTime":564.235,"body":"on the call will definitely have"},{"speaker":"Harv Nagra","startTime":564.235,"endTime":567.745,"body":"heard of API, right, Application"},{"speaker":"Harv Nagra","startTime":564.235,"endTime":567.745,"body":"Programming Interface, which"},{"speaker":"Harv Nagra","startTime":567.745,"endTime":571.015,"body":"just means a way for two apps"},{"speaker":"Harv Nagra","startTime":567.745,"endTime":571.015,"body":"to talk to each other, share"},{"speaker":"Harv Nagra","startTime":571.015,"endTime":572.365,"body":"data, share functionality."},{"speaker":"Harv Nagra","startTime":572.5749999999999,"endTime":575.545,"body":"But that typically requires"},{"speaker":"Harv Nagra","startTime":572.5749999999999,"endTime":575.545,"body":"the developer to code that"},{"speaker":"Harv Nagra","startTime":575.545,"endTime":578.245,"body":"connection, to share that data"},{"speaker":"Harv Nagra","startTime":575.545,"endTime":578.245,"body":"and do whatever it needs to do."},{"speaker":"Harv Nagra","startTime":578.4549999999999,"endTime":582.475,"body":"So the way I explain MCP in"},{"speaker":"Harv Nagra","startTime":578.4549999999999,"endTime":582.475,"body":"the simplest terms is it's like"},{"speaker":"Harv Nagra","startTime":582.475,"endTime":587.515,"body":"an API layer for AI platforms"},{"speaker":"Harv Nagra","startTime":582.475,"endTime":587.515,"body":"like ChatGPT, or Claude to"},{"speaker":"Harv Nagra","startTime":587.515,"endTime":589.015,"body":"connect with other systems."},{"speaker":"Harv Nagra","startTime":589.375,"endTime":592.765,"body":"And the cool thing is that like"},{"speaker":"Harv Nagra","startTime":589.375,"endTime":592.765,"body":"not only does the information"},{"speaker":"Harv Nagra","startTime":592.765,"endTime":595.7149999999999,"body":"flow so you can get it to"},{"speaker":"Harv Nagra","startTime":592.765,"endTime":595.7149999999999,"body":"read give you answers based"},{"speaker":"Harv Nagra","startTime":595.7149999999999,"endTime":598.505,"body":"on your systems or whatever,"},{"speaker":"Harv Nagra","startTime":595.7149999999999,"endTime":598.505,"body":"you can ask it to take"},{"speaker":"Harv Nagra","startTime":598.505,"endTime":599.885,"body":"actions in those systems."},{"speaker":"Harv Nagra","startTime":599.885,"endTime":601.505,"body":"So go do this thing, right?"},{"speaker":"Harv Nagra","startTime":601.505,"endTime":603.54,"body":"So it becomes like a command"},{"speaker":"Harv Nagra","startTime":601.505,"endTime":603.54,"body":"center for your other tools."},{"speaker":"Harv Nagra","startTime":604.395,"endTime":606.915,"body":"Where it gets even better,"},{"speaker":"Harv Nagra","startTime":604.395,"endTime":606.915,"body":"first of all, is that unlike"},{"speaker":"Harv Nagra","startTime":606.915,"endTime":609.435,"body":"an API, you don't need a"},{"speaker":"Harv Nagra","startTime":606.915,"endTime":609.435,"body":"developer to code this."},{"speaker":"Harv Nagra","startTime":609.435,"endTime":612.525,"body":"It's a prompt in your"},{"speaker":"Harv Nagra","startTime":609.435,"endTime":612.525,"body":"favorite LLM, right?"},{"speaker":"Harv Nagra","startTime":612.555,"endTime":613.8149999999999,"body":"So that's quite powerful."},{"speaker":"Harv Nagra","startTime":614.115,"endTime":618.135,"body":"The other thing is the"},{"speaker":"Harv Nagra","startTime":614.115,"endTime":618.135,"body":"multi-tool ability of MCP."},{"speaker":"Harv Nagra","startTime":618.135,"endTime":620.775,"body":"So it's not just taking actions"},{"speaker":"Harv Nagra","startTime":618.135,"endTime":620.775,"body":"or re giving you information"},{"speaker":"Harv Nagra","startTime":620.775,"endTime":624.015,"body":"from one system, but it can"},{"speaker":"Harv Nagra","startTime":620.775,"endTime":624.015,"body":"do this stuff across multiple"},{"speaker":"Harv Nagra","startTime":624.015,"endTime":625.545,"body":"systems at the same time."},{"speaker":"Harv Nagra","startTime":625.8149999999999,"endTime":627.855,"body":"And I think that's"},{"speaker":"Harv Nagra","startTime":625.8149999999999,"endTime":627.855,"body":"what's really cool."},{"speaker":"Tim Fisher","startTime":628.095,"endTime":631.045,"body":"So, everyone's"},{"speaker":"Tim Fisher","startTime":628.095,"endTime":631.045,"body":"putting AI and everything."},{"speaker":"Tim Fisher","startTime":631.7049999999999,"endTime":634.045,"body":"You know, you can't get"},{"speaker":"Tim Fisher","startTime":631.7049999999999,"endTime":634.045,"body":"through any sort of Instagram"},{"speaker":"Tim Fisher","startTime":634.045,"endTime":636.985,"body":"ad, you can't get through"},{"speaker":"Tim Fisher","startTime":634.045,"endTime":636.985,"body":"any advertisement at all, any"},{"speaker":"Tim Fisher","startTime":636.985,"endTime":639.805,"body":"conversation without someone"},{"speaker":"Tim Fisher","startTime":636.985,"endTime":639.805,"body":"saying, Hey, look at how we"},{"speaker":"Tim Fisher","startTime":639.805,"endTime":641.425,"body":"put AI into our software."},{"speaker":"Tim Fisher","startTime":641.425,"endTime":643.915,"body":"So it's sort of table"},{"speaker":"Tim Fisher","startTime":641.425,"endTime":643.915,"body":"stakes these days."},{"speaker":"Tim Fisher","startTime":643.915,"endTime":645.925,"body":"Like there's some"},{"speaker":"Tim Fisher","startTime":643.915,"endTime":645.925,"body":"integration of artificial"},{"speaker":"Tim Fisher","startTime":645.925,"endTime":647.095,"body":"intelligence and everything."},{"speaker":"Tim Fisher","startTime":647.495,"endTime":650.405,"body":"What is Scoro's like different"},{"speaker":"Tim Fisher","startTime":647.495,"endTime":650.405,"body":"take here, like how are you"},{"speaker":"Tim Fisher","startTime":650.405,"endTime":651.875,"body":"guys doing this differently?"},{"speaker":"Tim Fisher","startTime":651.875,"endTime":656.225,"body":"What is unique about how you're"},{"speaker":"Tim Fisher","startTime":651.875,"endTime":656.225,"body":"using AI in your platform"},{"speaker":"Tim Fisher","startTime":656.435,"endTime":658.9549999999999,"body":"versus people in like your area?"},{"speaker":"Harv Nagra","startTime":659.135,"endTime":660.755,"body":"We've just"},{"speaker":"Harv Nagra","startTime":659.135,"endTime":660.755,"body":"celebrated ChatGPT's third"},{"speaker":"Harv Nagra","startTime":660.755,"endTime":661.895,"body":"birthday a couple weeks ago."},{"speaker":"Harv Nagra","startTime":661.9549999999999,"endTime":664.295,"body":"As soon as that came out,"},{"speaker":"Harv Nagra","startTime":661.9549999999999,"endTime":664.295,"body":"I think a lot of systems"},{"speaker":"Harv Nagra","startTime":664.295,"endTime":667.275,"body":"and products rushed to jam"},{"speaker":"Harv Nagra","startTime":664.295,"endTime":667.275,"body":"text generator into their"},{"speaker":"Harv Nagra","startTime":667.275,"endTime":669.56,"body":"product so they can claim"},{"speaker":"Harv Nagra","startTime":667.275,"endTime":669.56,"body":"that they had AI, right?"},{"speaker":"Harv Nagra","startTime":670.4549999999999,"endTime":673.2149999999999,"body":"At this point, we all have"},{"speaker":"Harv Nagra","startTime":670.4549999999999,"endTime":673.2149999999999,"body":"our favorite text generators,"},{"speaker":"Harv Nagra","startTime":673.2149999999999,"endTime":676.095,"body":"our favorite LLMs, and they're"},{"speaker":"Harv Nagra","startTime":673.2149999999999,"endTime":676.095,"body":"best in class and doing"},{"speaker":"Harv Nagra","startTime":676.095,"endTime":677.145,"body":"the most innovative thing."},{"speaker":"Harv Nagra","startTime":677.145,"endTime":680.295,"body":"So do we really need a text"},{"speaker":"Harv Nagra","startTime":677.145,"endTime":680.295,"body":"generator in every product?"},{"speaker":"Harv Nagra","startTime":680.685,"endTime":681.495,"body":"I don't think so."},{"speaker":"Harv Nagra","startTime":681.495,"endTime":682.755,"body":"And that was never our approach."},{"speaker":"Harv Nagra","startTime":683.175,"endTime":684.615,"body":"I think we almost"},{"speaker":"Harv Nagra","startTime":683.175,"endTime":684.615,"body":"saw that as cheating."},{"speaker":"Harv Nagra","startTime":684.615,"endTime":687.135,"body":"Like, yeah, we could do that,"},{"speaker":"Harv Nagra","startTime":684.615,"endTime":687.135,"body":"but why would somebody want to"},{"speaker":"Harv Nagra","startTime":687.135,"endTime":688.555,"body":"use a text generator in Scoro?"},{"speaker":"Harv Nagra","startTime":688.5749999999999,"endTime":689.805,"body":"Or what's the logic there?"},{"speaker":"Harv Nagra","startTime":689.805,"endTime":690.135,"body":"Right?"},{"speaker":"Harv Nagra","startTime":690.4649999999999,"endTime":691.48,"body":"So we didn't take that approach."},{"speaker":"Harv Nagra","startTime":692.1,"endTime":694.29,"body":"We already acknowledged that"},{"speaker":"Harv Nagra","startTime":692.1,"endTime":694.29,"body":"we are kind of an operating"},{"speaker":"Harv Nagra","startTime":694.29,"endTime":695.28,"body":"system for a business, right?"},{"speaker":"Harv Nagra","startTime":695.28,"endTime":697.29,"body":"Because we're, like I said,"},{"speaker":"Harv Nagra","startTime":695.28,"endTime":697.29,"body":"you got your budgets, you"},{"speaker":"Harv Nagra","startTime":697.29,"endTime":699.6,"body":"got your projects, you got"},{"speaker":"Harv Nagra","startTime":697.29,"endTime":699.6,"body":"your invoices, you got all"},{"speaker":"Harv Nagra","startTime":699.6,"endTime":700.89,"body":"your reporting and stuff."},{"speaker":"Harv Nagra","startTime":701.13,"endTime":703.9499999999999,"body":"So we wanted to create an"},{"speaker":"Harv Nagra","startTime":701.13,"endTime":703.9499999999999,"body":"AI layer that sits on top of"},{"speaker":"Harv Nagra","startTime":703.9499999999999,"endTime":706.9499999999999,"body":"that and says, you already"},{"speaker":"Harv Nagra","startTime":703.9499999999999,"endTime":706.9499999999999,"body":"have this amazing product that"},{"speaker":"Harv Nagra","startTime":706.9499999999999,"endTime":710.0699999999999,"body":"automates all this data and"},{"speaker":"Harv Nagra","startTime":706.9499999999999,"endTime":710.0699999999999,"body":"workflow, but now we're gonna"},{"speaker":"Harv Nagra","startTime":710.0699999999999,"endTime":714.8399999999999,"body":"give you insights on top or"},{"speaker":"Harv Nagra","startTime":710.0699999999999,"endTime":714.8399999999999,"body":"help you run work and execute"},{"speaker":"Harv Nagra","startTime":714.8399999999999,"endTime":715.8,"body":"work, and stuff like that."},{"speaker":"Harv Nagra","startTime":715.8,"endTime":719.035,"body":"So it's like, our vision was"},{"speaker":"Harv Nagra","startTime":715.8,"endTime":719.035,"body":"to create basically like a"},{"speaker":"Harv Nagra","startTime":719.035,"endTime":722.425,"body":"coworker that can do everything"},{"speaker":"Harv Nagra","startTime":719.035,"endTime":722.425,"body":"you do in the product,"},{"speaker":"Harv Nagra","startTime":722.485,"endTime":723.595,"body":"but it can do it for you."},{"speaker":"Harv Nagra","startTime":723.895,"endTime":726.685,"body":"So that full workflow"},{"speaker":"Harv Nagra","startTime":723.895,"endTime":726.685,"body":"orchestration, like I was"},{"speaker":"Harv Nagra","startTime":726.685,"endTime":729.595,"body":"saying a few minutes ago, is"},{"speaker":"Harv Nagra","startTime":726.685,"endTime":729.595,"body":"a big part of our approach."},{"speaker":"Tim Fisher","startTime":729.775,"endTime":732.475,"body":"So I want to"},{"speaker":"Tim Fisher","startTime":729.775,"endTime":732.475,"body":"move out now a little bit and"},{"speaker":"Tim Fisher","startTime":732.475,"endTime":733.765,"body":"talk about where all headed."},{"speaker":"Tim Fisher","startTime":734.475,"endTime":735.255,"body":"What's on the horizon?"},{"speaker":"Tim Fisher","startTime":735.255,"endTime":737.235,"body":"I'll just ask you straight"},{"speaker":"Tim Fisher","startTime":735.255,"endTime":737.235,"body":"up, where do you think"},{"speaker":"Tim Fisher","startTime":737.235,"endTime":738.885,"body":"Scoro's AI journey is headed?"},{"speaker":"Harv Nagra","startTime":739.095,"endTime":741.49,"body":"Yeah I think"},{"speaker":"Harv Nagra","startTime":739.095,"endTime":741.49,"body":"we've been really investing"},{"speaker":"Harv Nagra","startTime":741.49,"endTime":743.7099999999999,"body":"in Eli and MCP this year."},{"speaker":"Harv Nagra","startTime":743.7099999999999,"endTime":746.05,"body":"Like I was saying,"},{"speaker":"Harv Nagra","startTime":743.7099999999999,"endTime":746.05,"body":"that was our big focus."},{"speaker":"Harv Nagra","startTime":746.05,"endTime":748.4599999999999,"body":"We didn't wanna stick an"},{"speaker":"Harv Nagra","startTime":746.05,"endTime":748.4599999999999,"body":"language generator or text"},{"speaker":"Harv Nagra","startTime":748.4599999999999,"endTime":749.87,"body":"generator into our product."},{"speaker":"Harv Nagra","startTime":749.87,"endTime":754.06,"body":"It was really about saying we"},{"speaker":"Harv Nagra","startTime":749.87,"endTime":754.06,"body":"already have all this brilliant"},{"speaker":"Harv Nagra","startTime":754.275,"endTime":757.365,"body":"data on our projects and our"},{"speaker":"Harv Nagra","startTime":754.275,"endTime":757.365,"body":"clients and all that, not our"},{"speaker":"Harv Nagra","startTime":757.365,"endTime":760.485,"body":"clients, but your clients like"},{"speaker":"Harv Nagra","startTime":757.365,"endTime":760.485,"body":"if you're a user, for example."},{"speaker":"Harv Nagra","startTime":760.755,"endTime":763.995,"body":"And we were the first product"},{"speaker":"Harv Nagra","startTime":760.755,"endTime":763.995,"body":"PSA platform to launch MCP"},{"speaker":"Harv Nagra","startTime":763.995,"endTime":765.405,"body":"support this autumn as well."},{"speaker":"Harv Nagra","startTime":765.405,"endTime":767.3,"body":"So I think that's something"},{"speaker":"Harv Nagra","startTime":765.405,"endTime":767.3,"body":"we're really proud of."},{"speaker":"Harv Nagra","startTime":767.5699999999999,"endTime":770.66,"body":"But I think what we really"},{"speaker":"Harv Nagra","startTime":767.5699999999999,"endTime":770.66,"body":"wanna do is build out Eli's"},{"speaker":"Harv Nagra","startTime":770.66,"endTime":773.51,"body":"capabilities so it can do"},{"speaker":"Harv Nagra","startTime":770.66,"endTime":773.51,"body":"anything a user can do."},{"speaker":"Harv Nagra","startTime":774.3249999999999,"endTime":777.7149999999999,"body":"Like I was saying earlier, we're"},{"speaker":"Harv Nagra","startTime":774.3249999999999,"endTime":777.7149999999999,"body":"already expanding the capability"},{"speaker":"Harv Nagra","startTime":777.7149999999999,"endTime":779.395,"body":"week by week literally."},{"speaker":"Harv Nagra","startTime":779.665,"endTime":783.025,"body":"But on top of that, just"},{"speaker":"Harv Nagra","startTime":779.665,"endTime":783.025,"body":"getting it to be so capable"},{"speaker":"Harv Nagra","startTime":783.025,"endTime":785.905,"body":"that you could ask it to do"},{"speaker":"Harv Nagra","startTime":783.025,"endTime":785.905,"body":"anything, and it could do that"},{"speaker":"Harv Nagra","startTime":785.905,"endTime":786.925,"body":"as long as you could do that."},{"speaker":"Harv Nagra","startTime":787.255,"endTime":790.525,"body":"And so some of that stuff"},{"speaker":"Harv Nagra","startTime":787.255,"endTime":790.525,"body":"might include doing the voice"},{"speaker":"Harv Nagra","startTime":790.555,"endTime":793.22,"body":"capability, for example,"},{"speaker":"Harv Nagra","startTime":790.555,"endTime":793.22,"body":"and things like that."},{"speaker":"Harv Nagra","startTime":793.52,"endTime":796.43,"body":"But a lot of our customers,"},{"speaker":"Harv Nagra","startTime":793.52,"endTime":796.43,"body":"like I said, are also giving"},{"speaker":"Harv Nagra","startTime":796.43,"endTime":798.41,"body":"us inspiration for things"},{"speaker":"Harv Nagra","startTime":796.43,"endTime":798.41,"body":"that they want to see because"},{"speaker":"Harv Nagra","startTime":798.41,"endTime":799.43,"body":"they've been testing this."},{"speaker":"Harv Nagra","startTime":800.12,"endTime":802.28,"body":"One thing, I think if I'm"},{"speaker":"Harv Nagra","startTime":800.12,"endTime":802.28,"body":"giving you a real preview"},{"speaker":"Harv Nagra","startTime":802.28,"endTime":805.67,"body":"about what we're looking at,"},{"speaker":"Harv Nagra","startTime":802.28,"endTime":805.67,"body":"a little bit down the road."},{"speaker":"Harv Nagra","startTime":806.0,"endTime":809.48,"body":"It's hopefully not too far"},{"speaker":"Harv Nagra","startTime":806.0,"endTime":809.48,"body":"down the road, is to give it"},{"speaker":"Harv Nagra","startTime":809.48,"endTime":812.6899999999999,"body":"even more capability so you"},{"speaker":"Harv Nagra","startTime":809.48,"endTime":812.6899999999999,"body":"can tell it more about your"},{"speaker":"Harv Nagra","startTime":812.6899999999999,"endTime":815.63,"body":"business and your industry"},{"speaker":"Harv Nagra","startTime":812.6899999999999,"endTime":815.63,"body":"and your niche, and so it"},{"speaker":"Harv Nagra","startTime":815.63,"endTime":817.1899999999999,"body":"has that additional context."},{"speaker":"Harv Nagra","startTime":817.43,"endTime":819.74,"body":"So I think that's even more"},{"speaker":"Harv Nagra","startTime":817.43,"endTime":819.74,"body":"powerful because it's not just"},{"speaker":"Harv Nagra","startTime":819.74,"endTime":822.3199999999999,"body":"looking at your dataset, but"},{"speaker":"Harv Nagra","startTime":819.74,"endTime":822.3199999999999,"body":"it knows the kind of business."},{"speaker":"Harv Nagra","startTime":822.78,"endTime":825.9599999999999,"body":"And your specific nuances"},{"speaker":"Harv Nagra","startTime":822.78,"endTime":825.9599999999999,"body":"that you like your, you know,"},{"speaker":"Harv Nagra","startTime":825.9599999999999,"endTime":828.39,"body":"your quotes built out this"},{"speaker":"Harv Nagra","startTime":825.9599999999999,"endTime":828.39,"body":"way, or your clients need"},{"speaker":"Harv Nagra","startTime":828.39,"endTime":829.8299999999999,"body":"this and that kind of thing."},{"speaker":"Harv Nagra","startTime":830.1,"endTime":832.74,"body":"So I think that's where it's"},{"speaker":"Harv Nagra","startTime":830.1,"endTime":832.74,"body":"gonna become super tailored"},{"speaker":"Harv Nagra","startTime":832.8299999999999,"endTime":836.5799999999999,"body":"to your business and be"},{"speaker":"Harv Nagra","startTime":832.8299999999999,"endTime":836.5799999999999,"body":"even more indispensable."},{"speaker":"Tim Fisher","startTime":836.79,"endTime":838.14,"body":"That"},{"speaker":"Tim Fisher","startTime":836.79,"endTime":838.14,"body":"would be amazing."},{"speaker":"Tim Fisher","startTime":838.3199999999999,"endTime":838.68,"body":"Yes."},{"speaker":"Tim Fisher","startTime":839.06,"endTime":842.75,"body":"So I think you answered this"},{"speaker":"Tim Fisher","startTime":839.06,"endTime":842.75,"body":"question just now, so maybe"},{"speaker":"Tim Fisher","startTime":842.75,"endTime":845.39,"body":"I'll like push you a little"},{"speaker":"Tim Fisher","startTime":842.75,"endTime":845.39,"body":"harder for one other example."},{"speaker":"Tim Fisher","startTime":845.39,"endTime":848.63,"body":"But if you think about all the"},{"speaker":"Tim Fisher","startTime":845.39,"endTime":848.63,"body":"things that your customers do,"},{"speaker":"Tim Fisher","startTime":848.8399999999999,"endTime":851.24,"body":"you know, within all of their"},{"speaker":"Tim Fisher","startTime":848.8399999999999,"endTime":851.24,"body":"organizations, like if there's"},{"speaker":"Tim Fisher","startTime":851.24,"endTime":854.9599999999999,"body":"one really specific thing, like"},{"speaker":"Tim Fisher","startTime":851.24,"endTime":854.9599999999999,"body":"one feature, something that"},{"speaker":"Tim Fisher","startTime":854.9599999999999,"endTime":856.6999999999999,"body":"Scoro doesn't do right now."},{"speaker":"Tim Fisher","startTime":856.99,"endTime":859.48,"body":"As specific as you can"},{"speaker":"Tim Fisher","startTime":856.99,"endTime":859.48,"body":"think of, which again, might"},{"speaker":"Tim Fisher","startTime":859.48,"endTime":861.64,"body":"be like asking you to dig"},{"speaker":"Tim Fisher","startTime":859.48,"endTime":861.64,"body":"into your roadmap, which"},{"speaker":"Tim Fisher","startTime":861.64,"endTime":863.8,"body":"might not be appropriate,"},{"speaker":"Tim Fisher","startTime":861.64,"endTime":863.8,"body":"but what might that be?"},{"speaker":"Tim Fisher","startTime":863.8,"endTime":865.75,"body":"Just, I'm trying to get"},{"speaker":"Tim Fisher","startTime":863.8,"endTime":865.75,"body":"people excited about what"},{"speaker":"Tim Fisher","startTime":865.81,"endTime":868.54,"body":"might be coming next in"},{"speaker":"Tim Fisher","startTime":865.81,"endTime":868.54,"body":"like a very specific way."},{"speaker":"Harv Nagra","startTime":868.8399999999999,"endTime":871.81,"body":"Maybe I'll tell"},{"speaker":"Harv Nagra","startTime":868.8399999999999,"endTime":871.81,"body":"you what I would love to see"},{"speaker":"Harv Nagra","startTime":871.81,"endTime":875.56,"body":"as a former producer, but also"},{"speaker":"Harv Nagra","startTime":871.81,"endTime":875.56,"body":"what I will say is some of"},{"speaker":"Harv Nagra","startTime":875.56,"endTime":878.11,"body":"the stuff that like, you know,"},{"speaker":"Harv Nagra","startTime":875.56,"endTime":878.11,"body":"people have been prompting"},{"speaker":"Harv Nagra","startTime":878.11,"endTime":881.8299999999999,"body":"us on is like things like"},{"speaker":"Harv Nagra","startTime":878.11,"endTime":881.8299999999999,"body":"automating quote creation based"},{"speaker":"Harv Nagra","startTime":881.8299999999999,"endTime":883.0849999999999,"body":"on similar projects in the past."},{"speaker":"Harv Nagra","startTime":883.805,"endTime":886.535,"body":"Or the fact that this"},{"speaker":"Harv Nagra","startTime":883.805,"endTime":886.535,"body":"client has a bad habit and"},{"speaker":"Harv Nagra","startTime":886.535,"endTime":887.345,"body":"they're a pain in the butt."},{"speaker":"Harv Nagra","startTime":887.345,"endTime":889.655,"body":"So analyzing that,"},{"speaker":"Harv Nagra","startTime":887.345,"endTime":889.655,"body":"giving you information"},{"speaker":"Harv Nagra","startTime":889.655,"endTime":890.435,"body":"on that kind of project."},{"speaker":"Harv Nagra","startTime":890.675,"endTime":892.895,"body":"It's great to have quote"},{"speaker":"Harv Nagra","startTime":890.675,"endTime":892.895,"body":"templates, but those are"},{"speaker":"Harv Nagra","startTime":892.895,"endTime":893.795,"body":"again, just templates."},{"speaker":"Harv Nagra","startTime":893.795,"endTime":897.005,"body":"So say, you know, use this"},{"speaker":"Harv Nagra","startTime":893.795,"endTime":897.005,"body":"quote template as a base,"},{"speaker":"Harv Nagra","startTime":897.005,"endTime":900.635,"body":"but based on this client and"},{"speaker":"Harv Nagra","startTime":897.005,"endTime":900.635,"body":"historic data, like update"},{"speaker":"Harv Nagra","startTime":900.635,"endTime":903.2149999999999,"body":"the pricing based on the"},{"speaker":"Harv Nagra","startTime":900.635,"endTime":903.2149999999999,"body":"scope and that kind of stuff."},{"speaker":"Harv Nagra","startTime":903.5899999999999,"endTime":906.11,"body":"All that kind of tedious"},{"speaker":"Harv Nagra","startTime":903.5899999999999,"endTime":906.11,"body":"work, like health checks on"},{"speaker":"Harv Nagra","startTime":906.11,"endTime":909.5,"body":"projects, setting up invoicing"},{"speaker":"Harv Nagra","startTime":906.11,"endTime":909.5,"body":"on your projects, creating"},{"speaker":"Harv Nagra","startTime":909.74,"endTime":913.5799999999999,"body":"summaries, and also effectively"},{"speaker":"Harv Nagra","startTime":909.74,"endTime":913.5799999999999,"body":"potentially replacing the"},{"speaker":"Harv Nagra","startTime":913.5799999999999,"endTime":915.0799999999999,"body":"API with just the MCP."},{"speaker":"Harv Nagra","startTime":915.0799999999999,"endTime":917.72,"body":"So that's some of the stuff"},{"speaker":"Harv Nagra","startTime":915.0799999999999,"endTime":917.72,"body":"that's like tedious that"},{"speaker":"Harv Nagra","startTime":917.72,"endTime":920.72,"body":"is either possible or just"},{"speaker":"Harv Nagra","startTime":917.72,"endTime":920.72,"body":"about possible right now."},{"speaker":"Harv Nagra","startTime":920.72,"endTime":925.31,"body":"But in my view, as a former"},{"speaker":"Harv Nagra","startTime":920.72,"endTime":925.31,"body":"producer, what I'd love to"},{"speaker":"Harv Nagra","startTime":925.31,"endTime":929.6,"body":"see is helping me manage my"},{"speaker":"Harv Nagra","startTime":925.31,"endTime":929.6,"body":"clients better, triaging those"},{"speaker":"Harv Nagra","startTime":929.6,"endTime":930.89,"body":"incoming client requests."},{"speaker":"Harv Nagra","startTime":931.39,"endTime":935.1999999999999,"body":"And telling me if this is"},{"speaker":"Harv Nagra","startTime":931.39,"endTime":935.1999999999999,"body":"in scope or not in scope,"},{"speaker":"Harv Nagra","startTime":935.47,"endTime":938.77,"body":"and coaching, how to kind"},{"speaker":"Harv Nagra","startTime":935.47,"endTime":938.77,"body":"of push back on the client,"},{"speaker":"Harv Nagra","startTime":938.98,"endTime":942.0699999999999,"body":"for example, so that we"},{"speaker":"Harv Nagra","startTime":938.98,"endTime":942.0699999999999,"body":"can keep things on track."},{"speaker":"Harv Nagra","startTime":942.47,"endTime":945.11,"body":"Guiding that communication"},{"speaker":"Harv Nagra","startTime":942.47,"endTime":945.11,"body":"and negotiation perhaps,"},{"speaker":"Harv Nagra","startTime":945.29,"endTime":945.92,"body":"that kind of stuff."},{"speaker":"Harv Nagra","startTime":945.92,"endTime":949.01,"body":"So I don't know if even that"},{"speaker":"Harv Nagra","startTime":945.92,"endTime":949.01,"body":"is kind of a boring answer,"},{"speaker":"Harv Nagra","startTime":949.01,"endTime":952.4599999999999,"body":"but that's the kind of stuff"},{"speaker":"Harv Nagra","startTime":949.01,"endTime":952.4599999999999,"body":"that's not super fun to do."},{"speaker":"Harv Nagra","startTime":952.79,"endTime":956.24,"body":"And I think humans struggle with"},{"speaker":"Harv Nagra","startTime":952.79,"endTime":956.24,"body":"it because it's awkward to say"},{"speaker":"Harv Nagra","startTime":956.24,"endTime":959.66,"body":"no to a client and emotions come"},{"speaker":"Harv Nagra","startTime":956.24,"endTime":959.66,"body":"into it and stuff like that."},{"speaker":"Harv Nagra","startTime":959.66,"endTime":963.14,"body":"So if somebody could prompt me"},{"speaker":"Harv Nagra","startTime":959.66,"endTime":963.14,"body":"on handling all those incoming"},{"speaker":"Harv Nagra","startTime":963.14,"endTime":965.9,"body":"inquiries and say, okay, yeah,"},{"speaker":"Harv Nagra","startTime":963.14,"endTime":965.9,"body":"you need to execute that one."},{"speaker":"Harv Nagra","startTime":965.9,"endTime":967.49,"body":"So it's been assigned"},{"speaker":"Harv Nagra","startTime":965.9,"endTime":967.49,"body":"to the task already."},{"speaker":"Harv Nagra","startTime":968.265,"endTime":971.145,"body":"This stuff is really new"},{"speaker":"Harv Nagra","startTime":968.265,"endTime":971.145,"body":"scope, so you should ask"},{"speaker":"Harv Nagra","startTime":971.145,"endTime":973.005,"body":"for more budget and this is"},{"speaker":"Harv Nagra","startTime":971.145,"endTime":973.005,"body":"how you should go about it."},{"speaker":"Harv Nagra","startTime":973.035,"endTime":974.415,"body":"And maybe here's the email."},{"speaker":"Harv Nagra","startTime":974.535,"endTime":975.495,"body":"Are you ready to send it?"},{"speaker":"Harv Nagra","startTime":975.495,"endTime":976.935,"body":"I think that would"},{"speaker":"Harv Nagra","startTime":975.495,"endTime":976.935,"body":"be super cool to see."},{"speaker":"Tim Fisher","startTime":977.2049999999999,"endTime":977.7149999999999,"body":"It would be."},{"speaker":"Tim Fisher","startTime":977.7149999999999,"endTime":980.745,"body":"I, you know, these unsexy"},{"speaker":"Tim Fisher","startTime":977.7149999999999,"endTime":980.745,"body":"things I think are actually by"},{"speaker":"Tim Fisher","startTime":980.745,"endTime":982.515,"body":"far the most interesting ones."},{"speaker":"Tim Fisher","startTime":982.845,"endTime":985.935,"body":"I'll take this over any sort"},{"speaker":"Tim Fisher","startTime":982.845,"endTime":985.935,"body":"of crazy AI video any day."},{"speaker":"Tim Fisher","startTime":986.28,"endTime":988.0799999999999,"body":"And it's funny hearing you"},{"speaker":"Tim Fisher","startTime":986.28,"endTime":988.0799999999999,"body":"talk about all this, like the"},{"speaker":"Tim Fisher","startTime":988.0799999999999,"endTime":990.0,"body":"way that you're describing"},{"speaker":"Tim Fisher","startTime":988.0799999999999,"endTime":990.0,"body":"these cool things that you'd"},{"speaker":"Tim Fisher","startTime":990.0,"endTime":993.0,"body":"like to see are things that"},{"speaker":"Tim Fisher","startTime":990.0,"endTime":993.0,"body":"we all know LLMs are really"},{"speaker":"Tim Fisher","startTime":993.0,"endTime":995.3399999999999,"body":"great at because we have"},{"speaker":"Tim Fisher","startTime":993.0,"endTime":995.3399999999999,"body":"interactions like that with"},{"speaker":"Tim Fisher","startTime":995.3399999999999,"endTime":997.62,"body":"ChatGPT or Claude all the time."},{"speaker":"Tim Fisher","startTime":997.8,"endTime":1001.5799999999999,"body":"The missing piece is all of that"},{"speaker":"Tim Fisher","startTime":997.8,"endTime":1001.5799999999999,"body":"business data that is inside of"},{"speaker":"Tim Fisher","startTime":1001.5799999999999,"endTime":1005.51,"body":"Scoro or unfortunately for most"},{"speaker":"Tim Fisher","startTime":1001.5799999999999,"endTime":1005.51,"body":"people in 15 different systems."},{"speaker":"Tim Fisher","startTime":1005.535,"endTime":1008.3299999999999,"body":"So this is a really cool way"},{"speaker":"Tim Fisher","startTime":1005.535,"endTime":1008.3299999999999,"body":"to bring it all together and"},{"speaker":"Tim Fisher","startTime":1008.6,"endTime":1010.28,"body":"maybe do something a little"},{"speaker":"Tim Fisher","startTime":1008.6,"endTime":1010.28,"body":"more productive than some"},{"speaker":"Tim Fisher","startTime":1010.28,"endTime":1012.89,"body":"of the silly things we use"},{"speaker":"Tim Fisher","startTime":1010.28,"endTime":1012.89,"body":"AI for most of the time."},{"speaker":"Tim Fisher","startTime":1013.255,"endTime":1016.165,"body":"Okay, so I, this is a good"},{"speaker":"Tim Fisher","startTime":1013.255,"endTime":1016.165,"body":"transition to a nice big last"},{"speaker":"Tim Fisher","startTime":1016.165,"endTime":1018.4449999999999,"body":"question that I like to ask"},{"speaker":"Tim Fisher","startTime":1016.165,"endTime":1018.4449999999999,"body":"people in different ways."},{"speaker":"Tim Fisher","startTime":1018.4449999999999,"endTime":1023.035,"body":"So like, how do you see the"},{"speaker":"Tim Fisher","startTime":1018.4449999999999,"endTime":1023.035,"body":"role of the project manager"},{"speaker":"Tim Fisher","startTime":1023.035,"endTime":1024.805,"body":"evolving as all of this happens?"},{"speaker":"Tim Fisher","startTime":1024.805,"endTime":1027.835,"body":"Because a lot of the things"},{"speaker":"Tim Fisher","startTime":1024.805,"endTime":1027.835,"body":"that you're describing are"},{"speaker":"Tim Fisher","startTime":1027.835,"endTime":1030.835,"body":"parts of a project manager's"},{"speaker":"Tim Fisher","startTime":1027.835,"endTime":1030.835,"body":"job as parts of people's jobs."},{"speaker":"Tim Fisher","startTime":1031.055,"endTime":1032.075,"body":"Right now that"},{"speaker":"Tim Fisher","startTime":1031.055,"endTime":1032.075,"body":"they do every day."},{"speaker":"Tim Fisher","startTime":1032.075,"endTime":1035.705,"body":"So I know when I answer that"},{"speaker":"Tim Fisher","startTime":1032.075,"endTime":1035.705,"body":"question for myself in lots"},{"speaker":"Tim Fisher","startTime":1035.705,"endTime":1038.095,"body":"of different areas of the"},{"speaker":"Tim Fisher","startTime":1035.705,"endTime":1038.095,"body":"economy I think about all the,"},{"speaker":"Tim Fisher","startTime":1038.095,"endTime":1040.345,"body":"you know, the advantages and"},{"speaker":"Tim Fisher","startTime":1038.095,"endTime":1040.345,"body":"the leveling up that we all"},{"speaker":"Tim Fisher","startTime":1040.345,"endTime":1042.565,"body":"get to do and like strategy"},{"speaker":"Tim Fisher","startTime":1040.345,"endTime":1042.565,"body":"and all that sort of thing."},{"speaker":"Tim Fisher","startTime":1042.565,"endTime":1045.025,"body":"But in your world and the"},{"speaker":"Tim Fisher","startTime":1042.565,"endTime":1045.025,"body":"folks you work with, how"},{"speaker":"Tim Fisher","startTime":1045.025,"endTime":1047.875,"body":"will this help evolve the,"},{"speaker":"Tim Fisher","startTime":1045.025,"endTime":1047.875,"body":"Yeah, the project manager?"},{"speaker":"Harv Nagra","startTime":1048.175,"endTime":1048.385,"body":"Yeah."},{"speaker":"Harv Nagra","startTime":1048.385,"endTime":1051.175,"body":"I think, i've said the word"},{"speaker":"Harv Nagra","startTime":1048.385,"endTime":1051.175,"body":"orchestrate quite a few times"},{"speaker":"Harv Nagra","startTime":1051.175,"endTime":1054.895,"body":"today because that is how I see"},{"speaker":"Harv Nagra","startTime":1051.175,"endTime":1054.895,"body":"the tools we've demoed today"},{"speaker":"Harv Nagra","startTime":1055.165,"endTime":1056.875,"body":"helping people orchestrate work."},{"speaker":"Harv Nagra","startTime":1056.875,"endTime":1059.2749999999999,"body":"And like I was saying earlier,"},{"speaker":"Harv Nagra","startTime":1056.875,"endTime":1059.2749999999999,"body":"we're already orchestrating"},{"speaker":"Harv Nagra","startTime":1059.2749999999999,"endTime":1061.795,"body":"work as project managers,"},{"speaker":"Harv Nagra","startTime":1059.2749999999999,"endTime":1061.795,"body":"but it's very manual."},{"speaker":"Harv Nagra","startTime":1061.795,"endTime":1064.604,"body":"And I posted on LinkedIn"},{"speaker":"Harv Nagra","startTime":1061.795,"endTime":1064.604,"body":"today, I think something about"},{"speaker":"Harv Nagra","startTime":1064.814,"endTime":1068.234,"body":"a project manager's job is"},{"speaker":"Harv Nagra","startTime":1064.814,"endTime":1068.234,"body":"not like an expensive admin"},{"speaker":"Harv Nagra","startTime":1068.234,"endTime":1072.2839999999999,"body":"person, but that's what it"},{"speaker":"Harv Nagra","startTime":1068.234,"endTime":1072.2839999999999,"body":"ends up being when you're just"},{"speaker":"Harv Nagra","startTime":1072.2839999999999,"endTime":1075.614,"body":"buried in copying information"},{"speaker":"Harv Nagra","startTime":1072.2839999999999,"endTime":1075.614,"body":"and trying to update like"},{"speaker":"Harv Nagra","startTime":1075.614,"endTime":1077.634,"body":"a hundred systems all day."},{"speaker":"Harv Nagra","startTime":1077.904,"endTime":1080.36,"body":"That is not something we need"},{"speaker":"Harv Nagra","startTime":1077.904,"endTime":1080.36,"body":"to be doing or being super"},{"speaker":"Harv Nagra","startTime":1080.36,"endTime":1082.85,"body":"proud of or passionate about,"},{"speaker":"Harv Nagra","startTime":1080.36,"endTime":1082.85,"body":"'cause nobody really is."},{"speaker":"Harv Nagra","startTime":1082.85,"endTime":1083.12,"body":"Right."},{"speaker":"Harv Nagra","startTime":1083.12,"endTime":1087.259,"body":"So I think the way this is gonna"},{"speaker":"Harv Nagra","startTime":1083.12,"endTime":1087.259,"body":"evolve is allowing our systems"},{"speaker":"Harv Nagra","startTime":1087.259,"endTime":1091.34,"body":"and our tools like Eli, like"},{"speaker":"Harv Nagra","startTime":1087.259,"endTime":1091.34,"body":"MCP to do that stuff so we can"},{"speaker":"Harv Nagra","startTime":1091.34,"endTime":1094.79,"body":"do more interesting strategic"},{"speaker":"Harv Nagra","startTime":1091.34,"endTime":1094.79,"body":"work or more higher value"},{"speaker":"Harv Nagra","startTime":1094.79,"endTime":1096.229,"body":"tasks that we actually enjoy."},{"speaker":"Harv Nagra","startTime":1096.6499999999999,"endTime":1098.84,"body":"Because I don't know"},{"speaker":"Harv Nagra","startTime":1096.6499999999999,"endTime":1098.84,"body":"anybody that enjoys like"},{"speaker":"Harv Nagra","startTime":1098.84,"endTime":1100.759,"body":"just updating Gantt charts"},{"speaker":"Harv Nagra","startTime":1098.84,"endTime":1100.759,"body":"and stuff like that."},{"speaker":"Harv Nagra","startTime":1100.834,"endTime":1104.1789999999999,"body":"That is a part of the role"},{"speaker":"Harv Nagra","startTime":1100.834,"endTime":1104.1789999999999,"body":"right now, but it's not"},{"speaker":"Harv Nagra","startTime":1104.3,"endTime":1105.2839999999999,"body":"the fun part of the role."},{"speaker":"Harv Nagra","startTime":1106.2749999999999,"endTime":1109.425,"body":"I think I'm not particularly"},{"speaker":"Harv Nagra","startTime":1106.2749999999999,"endTime":1109.425,"body":"worried about like AI"},{"speaker":"Harv Nagra","startTime":1109.425,"endTime":1111.5249999999999,"body":"and these kinds of tools"},{"speaker":"Harv Nagra","startTime":1109.425,"endTime":1111.5249999999999,"body":"replacing our roles."},{"speaker":"Harv Nagra","startTime":1111.705,"endTime":1115.035,"body":"I think humans always bring"},{"speaker":"Harv Nagra","startTime":1111.705,"endTime":1115.035,"body":"nuance and judgment and"},{"speaker":"Harv Nagra","startTime":1115.035,"endTime":1117.675,"body":"value and context, and that's"},{"speaker":"Harv Nagra","startTime":1115.035,"endTime":1117.675,"body":"always gonna be required."},{"speaker":"Harv Nagra","startTime":1118.065,"endTime":1121.965,"body":"So these tools are just kind"},{"speaker":"Harv Nagra","startTime":1118.065,"endTime":1121.965,"body":"of giving you a more powerful,"},{"speaker":"Harv Nagra","startTime":1122.235,"endTime":1124.455,"body":"it's like having a team behind"},{"speaker":"Harv Nagra","startTime":1122.235,"endTime":1124.455,"body":"you to do all that stuff."},{"speaker":"Harv Nagra","startTime":1124.455,"endTime":1126.93,"body":"So I think it just, it's"},{"speaker":"Harv Nagra","startTime":1124.455,"endTime":1126.93,"body":"gonna be super cool about"},{"speaker":"Harv Nagra","startTime":1126.93,"endTime":1129.0,"body":"how much more interesting"},{"speaker":"Harv Nagra","startTime":1126.93,"endTime":1129.0,"body":"work we're gonna be able"},{"speaker":"Harv Nagra","startTime":1129.0,"endTime":1131.52,"body":"to do and how much more"},{"speaker":"Harv Nagra","startTime":1129.0,"endTime":1131.52,"body":"productive as a result of this."},{"speaker":"Tim Fisher","startTime":1131.79,"endTime":1132.09,"body":"Agree."},{"speaker":"Tim Fisher","startTime":1132.1499999999999,"endTime":1132.66,"body":"Thank you, Harv."},{"speaker":"Becca Banyard","startTime":1133.11,"endTime":1133.59,"body":"Amazing."},{"speaker":"Becca Banyard","startTime":1134.01,"endTime":1135.81,"body":"Harv, this has been fantastic."},{"speaker":"Becca Banyard","startTime":1136.11,"endTime":1138.84,"body":"Thank you so much for joining"},{"speaker":"Becca Banyard","startTime":1136.11,"endTime":1138.84,"body":"us today and giving us a"},{"speaker":"Becca Banyard","startTime":1138.84,"endTime":1140.97,"body":"look at Scoro's AI features."},{"speaker":"Becca Banyard","startTime":1141.0,"endTime":1144.45,"body":"If folks are wanting to"},{"speaker":"Becca Banyard","startTime":1141.0,"endTime":1144.45,"body":"explore Scoro a little bit"},{"speaker":"Becca Banyard","startTime":1144.45,"endTime":1145.5,"body":"more, where should they go?"},{"speaker":"Harv Nagra","startTime":1145.9189999999999,"endTime":1147.78,"body":"Yeah,"},{"speaker":"Harv Nagra","startTime":1145.9189999999999,"endTime":1147.78,"body":"please go to scoro.com."},{"speaker":"Harv Nagra","startTime":1148.05,"endTime":1150.81,"body":"I host a podcast as well,"},{"speaker":"Harv Nagra","startTime":1148.05,"endTime":1150.81,"body":"so please subscribe to that."},{"speaker":"Harv Nagra","startTime":1150.81,"endTime":1152.9089999999999,"body":"It's an operations podcast"},{"speaker":"Harv Nagra","startTime":1150.81,"endTime":1152.9089999999999,"body":"called The Handbook."},{"speaker":"Harv Nagra","startTime":1153.21,"endTime":1155.49,"body":"And of course, connect with"},{"speaker":"Harv Nagra","startTime":1153.21,"endTime":1155.49,"body":"me on LinkedIn where I talk"},{"speaker":"Harv Nagra","startTime":1155.49,"endTime":1158.31,"body":"about kind of operational"},{"speaker":"Harv Nagra","startTime":1155.49,"endTime":1158.31,"body":"business maturity, business"},{"speaker":"Harv Nagra","startTime":1158.31,"endTime":1160.08,"body":"efficiency, that kind of stuff."},{"speaker":"Harv Nagra","startTime":1160.575,"endTime":1164.475,"body":"It's BLY slash score"},{"speaker":"Harv Nagra","startTime":1160.575,"endTime":1164.475,"body":"demo and you can sign"},{"speaker":"Harv Nagra","startTime":1164.475,"endTime":1165.225,"body":"up for a trial there."},{"speaker":"Becca Banyard","startTime":1166.455,"endTime":1167.115,"body":"Well, thanks again."},{"speaker":"Becca Banyard","startTime":1167.115,"endTime":1169.035,"body":"And Tim, thank you"},{"speaker":"Becca Banyard","startTime":1167.115,"endTime":1169.035,"body":"for being such a great"},{"speaker":"Becca Banyard","startTime":1169.035,"endTime":1170.295,"body":"co-host with me today."},{"speaker":"Becca Banyard","startTime":1170.535,"endTime":1172.425,"body":"We're gonna wrap things up,"},{"speaker":"Becca Banyard","startTime":1170.535,"endTime":1172.425,"body":"but have a great rest of"},{"speaker":"Becca Banyard","startTime":1172.425,"endTime":1175.065,"body":"your day and we will see you"},{"speaker":"Becca Banyard","startTime":1172.425,"endTime":1175.065,"body":"at the next future of AI in"},{"speaker":"Becca Banyard","startTime":1175.065,"endTime":1176.205,"body":"project management session."},{"speaker":"Becca Banyard","startTime":1176.715,"endTime":1177.105,"body":"Take care!"}]}