{"version":"1.0.0","segments":[{"speaker":"Galen Low","startTime":22.55,"endTime":24.5,"body":"Does EQ"},{"speaker":"Galen Low","startTime":22.55,"endTime":24.5,"body":"really matter anymore?"},{"speaker":"Galen Low","startTime":24.560000000000002,"endTime":27.68,"body":"And even if it does, will"},{"speaker":"Galen Low","startTime":24.560000000000002,"endTime":27.68,"body":"that continue to be the case?"},{"speaker":"Nadja El Fertasi","startTime":27.740000000000002,"endTime":29.630000000000003,"body":"When we"},{"speaker":"Nadja El Fertasi","startTime":27.740000000000002,"endTime":29.630000000000003,"body":"think about the workplace,"},{"speaker":"Nadja El Fertasi","startTime":29.69,"endTime":33.35,"body":"what is the biggest challenge"},{"speaker":"Nadja El Fertasi","startTime":29.69,"endTime":33.35,"body":"for leadership is people to"},{"speaker":"Nadja El Fertasi","startTime":33.35,"endTime":34.730000000000004,"body":"people relationship, right?"},{"speaker":"Nadja El Fertasi","startTime":34.82,"endTime":38.18,"body":"That scenario now has"},{"speaker":"Nadja El Fertasi","startTime":34.82,"endTime":38.18,"body":"artificial intelligence."},{"speaker":"Nadja El Fertasi","startTime":38.22,"endTime":42.06,"body":"Hey, I don't have to feel"},{"speaker":"Nadja El Fertasi","startTime":38.22,"endTime":42.06,"body":"my emotional discomfort"},{"speaker":"Nadja El Fertasi","startTime":42.06,"endTime":46.38,"body":"anymore because I can"},{"speaker":"Nadja El Fertasi","startTime":42.06,"endTime":46.38,"body":"get AI to reply for me."},{"speaker":"Nadja El Fertasi","startTime":46.469,"endTime":51.21,"body":"So it's an opportunity, it can"},{"speaker":"Nadja El Fertasi","startTime":46.469,"endTime":51.21,"body":"replace that discomfort that is"},{"speaker":"Nadja El Fertasi","startTime":51.21,"endTime":53.94,"body":"needed to build relationships."},{"speaker":"Galen Low","startTime":54.03,"endTime":56.07,"body":"Is there an"},{"speaker":"Galen Low","startTime":54.03,"endTime":56.07,"body":"element of engineering that"},{"speaker":"Galen Low","startTime":56.07,"endTime":59.13,"body":"you and your team would"},{"speaker":"Galen Low","startTime":56.07,"endTime":59.13,"body":"sort of take on as part of"},{"speaker":"Galen Low","startTime":59.13,"endTime":60.69,"body":"the stakeholder strategy?"},{"speaker":"Nadja El Fertasi","startTime":60.9,"endTime":62.61,"body":"There"},{"speaker":"Nadja El Fertasi","startTime":60.9,"endTime":62.61,"body":"is influencing and then"},{"speaker":"Nadja El Fertasi","startTime":62.61,"endTime":63.78,"body":"there's manipulation."},{"speaker":"Nadja El Fertasi","startTime":63.93,"endTime":66.15,"body":"Influencing is when you"},{"speaker":"Nadja El Fertasi","startTime":63.93,"endTime":66.15,"body":"leave people better off."},{"speaker":"Nadja El Fertasi","startTime":66.24000000000001,"endTime":68.64,"body":"Manipulating is when you"},{"speaker":"Nadja El Fertasi","startTime":66.24000000000001,"endTime":68.64,"body":"do something that's not"},{"speaker":"Nadja El Fertasi","startTime":68.64,"endTime":69.869,"body":"in their best interest."},{"speaker":"Nadja El Fertasi","startTime":69.99000000000001,"endTime":72.119,"body":"Yes, we all do social"},{"speaker":"Nadja El Fertasi","startTime":69.99000000000001,"endTime":72.119,"body":"engineering, but are you"},{"speaker":"Nadja El Fertasi","startTime":72.119,"endTime":75.75,"body":"coming from a place that leaves"},{"speaker":"Nadja El Fertasi","startTime":72.119,"endTime":75.75,"body":"people better off or worse off?"},{"speaker":"Galen Low","startTime":75.93,"endTime":79.71000000000001,"body":"I wonder if we can"},{"speaker":"Galen Low","startTime":75.93,"endTime":79.71000000000001,"body":"overlay AI now, how you are"},{"speaker":"Galen Low","startTime":79.71000000000001,"endTime":83.519,"body":"overlaying AI onto emotional"},{"speaker":"Galen 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Low","startTime":109.975,"endTime":112.824,"body":"workflows, or just trying to"},{"speaker":"Galen Low","startTime":112.824,"endTime":115.465,"body":"keep the chaos under control,"},{"speaker":"Galen Low","startTime":112.824,"endTime":115.465,"body":"you're in the right place."},{"speaker":"Galen Low","startTime":116.005,"endTime":116.544,"body":"Let's get into it."},{"speaker":"Galen Low","startTime":117.294,"endTime":120.685,"body":"Alright, today we are talking"},{"speaker":"Galen Low","startTime":117.294,"endTime":120.685,"body":"about the role of EQ in digital"},{"speaker":"Galen Low","startTime":120.685,"endTime":123.925,"body":"transformation, especially"},{"speaker":"Galen Low","startTime":120.685,"endTime":123.925,"body":"when facilitating change"},{"speaker":"Galen Low","startTime":124.134,"endTime":127.345,"body":"across diverse groups of people"},{"speaker":"Galen Low","startTime":124.134,"endTime":127.345,"body":"of varying nationalities,"},{"speaker":"Galen Low","startTime":127.524,"endTime":128.965,"body":"cultures, and neuro types."},{"speaker":"Galen Low","startTime":129.29500000000002,"endTime":131.755,"body":"We're gonna be diving into"},{"speaker":"Galen Low","startTime":129.29500000000002,"endTime":131.755,"body":"how digital transformation"},{"speaker":"Galen Low","startTime":131.755,"endTime":135.115,"body":"has been done at organizations"},{"speaker":"Galen Low","startTime":131.755,"endTime":135.115,"body":"like NATO, and we'll be also"},{"speaker":"Galen Low","startTime":135.115,"endTime":138.115,"body":"stepping through a few examples"},{"speaker":"Galen Low","startTime":135.115,"endTime":138.115,"body":"of EQ driven leadership."},{"speaker":"Galen Low","startTime":138.565,"endTime":141.115,"body":"With me today is Nadja"},{"speaker":"Galen Low","startTime":138.565,"endTime":141.115,"body":"El Fertasi, founder"},{"speaker":"Galen Low","startTime":141.115,"endTime":142.015,"body":"of Thrive with EQ."},{"speaker":"Galen Low","startTime":142.015,"endTime":145.91500000000002,"body":"Nadja spent 18 years at NATO"},{"speaker":"Galen Low","startTime":142.015,"endTime":145.91500000000002,"body":"facilitating high stakes"},{"speaker":"Galen Low","startTime":145.91500000000002,"endTime":148.015,"body":"digital transformation"},{"speaker":"Galen Low","startTime":145.91500000000002,"endTime":148.015,"body":"on a global scale."},{"speaker":"Galen Low","startTime":148.375,"endTime":151.225,"body":"But she recognized that in"},{"speaker":"Galen Low","startTime":148.375,"endTime":151.225,"body":"our rush toward automation, we"},{"speaker":"Galen Low","startTime":151.225,"endTime":154.22,"body":"risk losing our most valuable"},{"speaker":"Galen Low","startTime":151.225,"endTime":154.22,"body":"asset, our human connection."},{"speaker":"Galen Low","startTime":154.82,"endTime":158.14000000000001,"body":"Today, through her Thrive"},{"speaker":"Galen Low","startTime":154.82,"endTime":158.14000000000001,"body":"with EQ ecosystem, Nadja"},{"speaker":"Galen Low","startTime":158.18,"endTime":160.7,"body":"leads a broader mission"},{"speaker":"Galen Low","startTime":158.18,"endTime":160.7,"body":"of culture transformation."},{"speaker":"Galen Low","startTime":161.06,"endTime":164.09,"body":"She helps leaders move"},{"speaker":"Galen Low","startTime":161.06,"endTime":164.09,"body":"from autopilot to EQ driven"},{"speaker":"Galen Low","startTime":164.09,"endTime":167.15,"body":"defense, building emotional"},{"speaker":"Galen Low","startTime":164.09,"endTime":167.15,"body":"firewalls that don't just"},{"speaker":"Galen Low","startTime":167.15,"endTime":169.79,"body":"protect against social"},{"speaker":"Galen Low","startTime":167.15,"endTime":169.79,"body":"engineering, but safeguard"},{"speaker":"Galen Low","startTime":169.79,"endTime":171.56,"body":"our humanity in the age of AI."},{"speaker":"Galen Low","startTime":172.26,"endTime":173.81,"body":"Nadja, thanks for"},{"speaker":"Galen Low","startTime":172.26,"endTime":173.81,"body":"joining me today."},{"speaker":"Nadja El Fertasi","startTime":174.08,"endTime":174.53,"body":"Thank you."},{"speaker":"Nadja El Fertasi","startTime":174.53,"endTime":177.02,"body":"And thank you for the"},{"speaker":"Nadja El Fertasi","startTime":174.53,"endTime":177.02,"body":"amazing introduction."},{"speaker":"Nadja El Fertasi","startTime":177.14000000000001,"endTime":178.31,"body":"I was like, who is she?"},{"speaker":"Galen Low","startTime":178.51500000000001,"endTime":181.07,"body":"I mean, I, I don't"},{"speaker":"Galen Low","startTime":178.51500000000001,"endTime":181.07,"body":"need to do anything with it."},{"speaker":"Galen Low","startTime":181.07,"endTime":182.9,"body":"Your credentials"},{"speaker":"Galen Low","startTime":181.07,"endTime":182.9,"body":"are very impressive."},{"speaker":"Galen Low","startTime":182.99,"endTime":184.25,"body":"I'm excited to dive in."},{"speaker":"Galen Low","startTime":184.4,"endTime":186.32,"body":"You've done nearly"},{"speaker":"Galen Low","startTime":184.4,"endTime":186.32,"body":"two decades with NATO."},{"speaker":"Galen Low","startTime":186.32,"endTime":187.97,"body":"You've got your own business"},{"speaker":"Galen Low","startTime":186.32,"endTime":187.97,"body":"now, Thrive with EQ,"},{"speaker":"Galen Low","startTime":188.39000000000001,"endTime":190.55,"body":"focusing really on human"},{"speaker":"Galen Low","startTime":188.39000000000001,"endTime":190.55,"body":"connection, focusing on"},{"speaker":"Galen Low","startTime":190.55,"endTime":191.63,"body":"those emotional firewalls."},{"speaker":"Galen Low","startTime":191.81,"endTime":193.1,"body":"We'll get into all of that."},{"speaker":"Galen Low","startTime":193.28,"endTime":195.92,"body":"I've really enjoyed our chats"},{"speaker":"Galen Low","startTime":193.28,"endTime":195.92,"body":"leading up to this, and I'm"},{"speaker":"Galen Low","startTime":195.92,"endTime":197.75,"body":"pretty sure that we're gonna"},{"speaker":"Galen Low","startTime":195.92,"endTime":197.75,"body":"zig and zag throughout this"},{"speaker":"Galen Low","startTime":197.75,"endTime":200.63,"body":"conversation, but just in case,"},{"speaker":"Galen Low","startTime":197.75,"endTime":200.63,"body":"here's the roadmap that I've"},{"speaker":"Galen Low","startTime":200.63,"endTime":201.68,"body":"sketched out for us today."},{"speaker":"Galen Low","startTime":201.799,"endTime":203.81,"body":"So to start us off, I just"},{"speaker":"Galen Low","startTime":201.799,"endTime":203.81,"body":"wanted to set the stage by"},{"speaker":"Galen Low","startTime":203.81,"endTime":206.96,"body":"getting your take on one big"},{"speaker":"Galen Low","startTime":203.81,"endTime":206.96,"body":"hairy question that my listeners"},{"speaker":"Galen Low","startTime":206.96,"endTime":209.6,"body":"want to know the answer to, and"},{"speaker":"Galen Low","startTime":206.96,"endTime":209.6,"body":"then I'd like to unpack that"},{"speaker":"Galen Low","startTime":209.6,"endTime":210.71,"body":"and talk about three things."},{"speaker":"Galen Low","startTime":210.95,"endTime":213.23,"body":"Firstly, I wanted to talk"},{"speaker":"Galen Low","startTime":210.95,"endTime":213.23,"body":"about your involvement in"},{"speaker":"Galen Low","startTime":213.23,"endTime":215.99,"body":"digital transformation within"},{"speaker":"Galen Low","startTime":213.23,"endTime":215.99,"body":"NATO's cyber division and why"},{"speaker":"Galen Low","startTime":216.32,"endTime":217.46,"body":"EQ became a passion for you."},{"speaker":"Galen Low","startTime":217.55,"endTime":219.92,"body":"Then I'd like to explore how"},{"speaker":"Galen Low","startTime":217.55,"endTime":219.92,"body":"leaders in tech and other"},{"speaker":"Galen Low","startTime":219.92,"endTime":222.71,"body":"sectors can benefit from EQ"},{"speaker":"Galen Low","startTime":219.92,"endTime":222.71,"body":"driven defense mechanisms"},{"speaker":"Galen Low","startTime":222.89000000000001,"endTime":224.0,"body":"and emotional firewalls."},{"speaker":"Galen Low","startTime":224.21,"endTime":226.49,"body":"And lastly, I'd like to"},{"speaker":"Galen Low","startTime":224.21,"endTime":226.49,"body":"get your perspective on the"},{"speaker":"Galen Low","startTime":226.49,"endTime":229.16,"body":"role that AI could play in"},{"speaker":"Galen Low","startTime":226.49,"endTime":229.16,"body":"actually helping us understand"},{"speaker":"Galen Low","startTime":229.16,"endTime":232.19,"body":"and navigate our emotions"},{"speaker":"Galen Low","startTime":229.16,"endTime":232.19,"body":"better in our increasingly"},{"speaker":"Galen Low","startTime":232.19,"endTime":233.39000000000001,"body":"tech-centric future."},{"speaker":"Galen Low","startTime":233.899,"endTime":234.589,"body":"How does that sound to you?"},{"speaker":"Nadja El Fertasi","startTime":234.739,"endTime":235.609,"body":"It sounds amazing."},{"speaker":"Galen Low","startTime":236.149,"endTime":237.889,"body":"I know it's"},{"speaker":"Galen Low","startTime":236.149,"endTime":237.889,"body":"ambitious, but I'm like, I'm so"},{"speaker":"Galen Low","startTime":237.889,"endTime":238.94,"body":"interested in your background."},{"speaker":"Galen Low","startTime":239.06,"endTime":240.079,"body":"I wanted to get into it."},{"speaker":"Galen Low","startTime":240.29,"endTime":242.45,"body":"Maybe I'll just start with"},{"speaker":"Galen Low","startTime":240.29,"endTime":242.45,"body":"one big hairy question."},{"speaker":"Galen Low","startTime":242.72,"endTime":247.609,"body":"So EQ, also known as emotional"},{"speaker":"Galen Low","startTime":242.72,"endTime":247.609,"body":"quotient or the ability to"},{"speaker":"Galen Low","startTime":247.609,"endTime":250.88,"body":"perceive, use, understand,"},{"speaker":"Galen Low","startTime":247.609,"endTime":250.88,"body":"manage, and handle emotions has"},{"speaker":"Galen Low","startTime":250.88,"endTime":254.09,"body":"been a critical skill in human"},{"speaker":"Galen Low","startTime":250.88,"endTime":254.09,"body":"collaboration in a professional"},{"speaker":"Galen Low","startTime":254.09,"endTime":255.97,"body":"and personal context forever."},{"speaker":"Galen Low","startTime":256.209,"endTime":259.06,"body":"But in the age of AI where"},{"speaker":"Galen Low","startTime":256.209,"endTime":259.06,"body":"humans are sometimes interfacing"},{"speaker":"Galen Low","startTime":259.06,"endTime":261.7,"body":"more with AI than they"},{"speaker":"Galen Low","startTime":259.06,"endTime":261.7,"body":"interact with humans, does"},{"speaker":"Galen Low","startTime":261.7,"endTime":263.40999999999997,"body":"EQ really matter anymore?"},{"speaker":"Galen Low","startTime":263.65,"endTime":266.799,"body":"And even if it does, will"},{"speaker":"Galen Low","startTime":263.65,"endTime":266.799,"body":"that continue to be the case?"},{"speaker":"Nadja El Fertasi","startTime":267.1,"endTime":267.429,"body":"Yes."},{"speaker":"Nadja El Fertasi","startTime":267.429,"endTime":268.69,"body":"That's a great question."},{"speaker":"Nadja El Fertasi","startTime":268.69,"endTime":271.929,"body":"And let me start by"},{"speaker":"Nadja El Fertasi","startTime":268.69,"endTime":271.929,"body":"first highlighting why"},{"speaker":"Nadja El Fertasi","startTime":271.959,"endTime":273.79499999999996,"body":"do we use EQ and not EI?"},{"speaker":"Nadja El Fertasi","startTime":274.209,"endTime":274.41999999999996,"body":"Right?"},{"speaker":"Nadja El Fertasi","startTime":274.41999999999996,"endTime":276.279,"body":"I get that question a"},{"speaker":"Nadja El Fertasi","startTime":274.41999999999996,"endTime":276.279,"body":"lot because emotional"},{"speaker":"Nadja El Fertasi","startTime":276.279,"endTime":278.43899999999996,"body":"intelligence, E-E-I-E-I."},{"speaker":"Nadja El Fertasi","startTime":278.495,"endTime":282.304,"body":"Sounds less succeed in eq,"},{"speaker":"Nadja El Fertasi","startTime":278.495,"endTime":282.304,"body":"but emotional quotient is"},{"speaker":"Nadja El Fertasi","startTime":282.304,"endTime":284.735,"body":"how you measure someone's"},{"speaker":"Nadja El Fertasi","startTime":282.304,"endTime":284.735,"body":"emotional intelligence, right?"},{"speaker":"Nadja El Fertasi","startTime":284.735,"endTime":287.28499999999997,"body":"It's measurable, but it's"},{"speaker":"Nadja El Fertasi","startTime":284.735,"endTime":287.28499999999997,"body":"used interchangeably."},{"speaker":"Nadja El Fertasi","startTime":287.495,"endTime":290.135,"body":"So when I say eq, my"},{"speaker":"Nadja El Fertasi","startTime":287.495,"endTime":290.135,"body":"company is named eq."},{"speaker":"Nadja El Fertasi","startTime":290.645,"endTime":292.08399999999995,"body":"I mean ei."},{"speaker":"Nadja El Fertasi","startTime":292.505,"endTime":294.875,"body":"When we think about"},{"speaker":"Nadja El Fertasi","startTime":292.505,"endTime":294.875,"body":"the workplace, gaan,"},{"speaker":"Nadja El Fertasi","startTime":295.025,"endTime":297.905,"body":"what is the biggest"},{"speaker":"Nadja El Fertasi","startTime":295.025,"endTime":297.905,"body":"challenge for leadership?"},{"speaker":"Nadja El Fertasi","startTime":297.905,"endTime":300.78499999999997,"body":"What has always been the"},{"speaker":"Nadja El Fertasi","startTime":297.905,"endTime":300.78499999999997,"body":"biggest challenge is people"},{"speaker":"Nadja El Fertasi","startTime":300.78499999999997,"endTime":302.31399999999996,"body":"to people relationship, right?"},{"speaker":"Nadja El Fertasi","startTime":302.55499999999995,"endTime":304.53499999999997,"body":"When we are happy,"},{"speaker":"Nadja El Fertasi","startTime":302.55499999999995,"endTime":304.53499999999997,"body":"when we feel safe, when"},{"speaker":"Nadja El Fertasi","startTime":304.53499999999997,"endTime":305.61,"body":"people feel comfortable."},{"speaker":"Nadja El Fertasi","startTime":306.255,"endTime":311.41499999999996,"body":"We tend to go along and comply,"},{"speaker":"Nadja El Fertasi","startTime":306.255,"endTime":311.41499999999996,"body":"but when we don't agree, when"},{"speaker":"Nadja El Fertasi","startTime":311.41499999999996,"endTime":315.28499999999997,"body":"we feel discomfort, we go into"},{"speaker":"Nadja El Fertasi","startTime":311.41499999999996,"endTime":315.28499999999997,"body":"our primitive mode, into our"},{"speaker":"Nadja El Fertasi","startTime":315.28499999999997,"endTime":318.94399999999996,"body":"kind of survival mode and we,"},{"speaker":"Nadja El Fertasi","startTime":315.28499999999997,"endTime":318.94399999999996,"body":"there's resistance to change."},{"speaker":"Nadja El Fertasi","startTime":318.94399999999996,"endTime":322.275,"body":"There is not constructive"},{"speaker":"Nadja El Fertasi","startTime":318.94399999999996,"endTime":322.275,"body":"communication."},{"speaker":"Nadja El Fertasi","startTime":322.275,"endTime":325.66499999999996,"body":"There's a lot of conflict and"},{"speaker":"Nadja El Fertasi","startTime":322.275,"endTime":325.66499999999996,"body":"everyone has a different style."},{"speaker":"Nadja El Fertasi","startTime":325.66499999999996,"endTime":328.54499999999996,"body":"Some people are right,"},{"speaker":"Nadja El Fertasi","startTime":325.66499999999996,"endTime":328.54499999999996,"body":"un confrontational,"},{"speaker":"Nadja El Fertasi","startTime":328.54499999999996,"endTime":330.04499999999996,"body":"other are avoidance."},{"speaker":"Nadja El Fertasi","startTime":330.51,"endTime":334.19899999999996,"body":"Some leaders are more engineers"},{"speaker":"Nadja El Fertasi","startTime":330.51,"endTime":334.19899999999996,"body":"and technical, they don't want"},{"speaker":"Nadja El Fertasi","startTime":334.19899999999996,"endTime":335.76,"body":"to deal with the people stuff."},{"speaker":"Nadja El Fertasi","startTime":336.12,"endTime":337.26,"body":"So there's a whole mix."},{"speaker":"Nadja El Fertasi","startTime":337.5,"endTime":341.69899999999996,"body":"Now, that scenario now has"},{"speaker":"Nadja El Fertasi","startTime":337.5,"endTime":341.69899999999996,"body":"artificial intelligence."},{"speaker":"Nadja El Fertasi","startTime":341.90999999999997,"endTime":346.43899999999996,"body":"Hey, I don't have to feel my"},{"speaker":"Nadja El Fertasi","startTime":341.90999999999997,"endTime":346.43899999999996,"body":"emotional discomfort anymore"},{"speaker":"Nadja El Fertasi","startTime":346.55999999999995,"endTime":351.78,"body":"because I can get AI to apply"},{"speaker":"Nadja El Fertasi","startTime":346.55999999999995,"endTime":351.78,"body":"for me, so I can get rid of it."},{"speaker":"Nadja El Fertasi","startTime":352.02,"endTime":356.57899999999995,"body":"Or I can ask AI, how do"},{"speaker":"Nadja El Fertasi","startTime":352.02,"endTime":356.57899999999995,"body":"I deal with my boss in."},{"speaker":"Nadja El Fertasi","startTime":356.845,"endTime":361.615,"body":"A, B, C, or D. So it's an"},{"speaker":"Nadja El Fertasi","startTime":356.845,"endTime":361.615,"body":"opportunity because it can help"},{"speaker":"Nadja El Fertasi","startTime":361.615,"endTime":365.93499999999995,"body":"people pause and reflect on"},{"speaker":"Nadja El Fertasi","startTime":361.615,"endTime":365.93499999999995,"body":"their interaction, or it can"},{"speaker":"Nadja El Fertasi","startTime":365.93499999999995,"endTime":371.245,"body":"replace that discomfort that is"},{"speaker":"Nadja El Fertasi","startTime":365.93499999999995,"endTime":371.245,"body":"needed to build relationships."},{"speaker":"Nadja El Fertasi","startTime":371.515,"endTime":374.66499999999996,"body":"So that is the thing with"},{"speaker":"Nadja El Fertasi","startTime":371.515,"endTime":374.66499999999996,"body":"artificial intelligence,"},{"speaker":"Nadja El Fertasi","startTime":374.755,"endTime":376.345,"body":"it can take away."},{"speaker":"Nadja El Fertasi","startTime":376.52,"endTime":379.25,"body":"Our ability to feel"},{"speaker":"Nadja El Fertasi","startTime":376.52,"endTime":379.25,"body":"uncomfortable, our"},{"speaker":"Nadja El Fertasi","startTime":379.25,"endTime":382.60900000000004,"body":"ability to hold space"},{"speaker":"Nadja El Fertasi","startTime":379.25,"endTime":382.60900000000004,"body":"when there is conflict"},{"speaker":"Nadja El Fertasi","startTime":382.60900000000004,"endTime":383.87,"body":"or when there is emotion."},{"speaker":"Nadja El Fertasi","startTime":384.04999999999995,"endTime":387.46900000000005,"body":"Our ability, for example,"},{"speaker":"Nadja El Fertasi","startTime":384.04999999999995,"endTime":387.46900000000005,"body":"if you use AI to do all your"},{"speaker":"Nadja El Fertasi","startTime":387.46900000000005,"endTime":390.31899999999996,"body":"conversations and all of"},{"speaker":"Nadja El Fertasi","startTime":387.46900000000005,"endTime":390.31899999999996,"body":"a sudden you have to face"},{"speaker":"Nadja El Fertasi","startTime":390.31899999999996,"endTime":392.68899999999996,"body":"the person face-to-face,"},{"speaker":"Nadja El Fertasi","startTime":390.31899999999996,"endTime":392.68899999999996,"body":"you haven't dealt with"},{"speaker":"Nadja El Fertasi","startTime":392.68899999999996,"endTime":394.81899999999996,"body":"that emotional discomfort."},{"speaker":"Nadja El Fertasi","startTime":395.08900000000006,"endTime":397.45899999999995,"body":"Now, I like to explain"},{"speaker":"Nadja El Fertasi","startTime":395.08900000000006,"endTime":397.45899999999995,"body":"emotional intelligence."},{"speaker":"Nadja El Fertasi","startTime":397.45899999999995,"endTime":400.90999999999997,"body":"You gave a perfect scientific"},{"speaker":"Nadja El Fertasi","startTime":397.45899999999995,"endTime":400.90999999999997,"body":"explanation for it, but I"},{"speaker":"Nadja El Fertasi","startTime":400.90999999999997,"endTime":402.40999999999997,"body":"love to use this metaphor."},{"speaker":"Nadja El Fertasi","startTime":402.40999999999997,"endTime":403.25,"body":"I came across."},{"speaker":"Nadja El Fertasi","startTime":403.53,"endTime":406.11,"body":"Imagine you're driving a"},{"speaker":"Nadja El Fertasi","startTime":403.53,"endTime":406.11,"body":"car and you're going to"},{"speaker":"Nadja El Fertasi","startTime":406.11,"endTime":407.30999999999995,"body":"a certain destination."},{"speaker":"Nadja El Fertasi","startTime":407.30999999999995,"endTime":408.12,"body":"That is your vision."},{"speaker":"Nadja El Fertasi","startTime":408.51,"endTime":411.99,"body":"Now you have your"},{"speaker":"Nadja El Fertasi","startTime":408.51,"endTime":411.99,"body":"offspring in the car."},{"speaker":"Nadja El Fertasi","startTime":412.02,"endTime":415.86,"body":"They are toddlers, two, three"},{"speaker":"Nadja El Fertasi","startTime":412.02,"endTime":415.86,"body":"years old, toddlers, and they're"},{"speaker":"Nadja El Fertasi","startTime":415.86,"endTime":417.48,"body":"throwing such a big tantrum."},{"speaker":"Nadja El Fertasi","startTime":417.68899999999996,"endTime":420.99,"body":"You can't put them in the trunk"},{"speaker":"Nadja El Fertasi","startTime":417.68899999999996,"endTime":420.99,"body":"because they're gonna suffocate."},{"speaker":"Nadja El Fertasi","startTime":421.19899999999996,"endTime":423.08900000000006,"body":"You can't give them the"},{"speaker":"Nadja El Fertasi","startTime":421.19899999999996,"endTime":423.08900000000006,"body":"steering wheel because"},{"speaker":"Nadja El Fertasi","startTime":423.08900000000006,"endTime":423.9,"body":"they're gonna crush."},{"speaker":"Nadja El Fertasi","startTime":424.14,"endTime":425.96900000000005,"body":"So you have to keep them"},{"speaker":"Nadja El Fertasi","startTime":424.14,"endTime":425.96900000000005,"body":"in the back of your car"},{"speaker":"Nadja El Fertasi","startTime":426.0,"endTime":427.31899999999996,"body":"where you can manage them."},{"speaker":"Nadja El Fertasi","startTime":427.58900000000006,"endTime":430.07899999999995,"body":"Maybe you will discipline"},{"speaker":"Nadja El Fertasi","startTime":427.58900000000006,"endTime":430.07899999999995,"body":"them, maybe you will ignore"},{"speaker":"Nadja El Fertasi","startTime":430.07899999999995,"endTime":431.42999999999995,"body":"them, whatever it is."},{"speaker":"Nadja El Fertasi","startTime":431.61,"endTime":434.76,"body":"Now, imagine those toddlers"},{"speaker":"Nadja El Fertasi","startTime":431.61,"endTime":434.76,"body":"are your emotions, and as a"},{"speaker":"Nadja El Fertasi","startTime":434.76,"endTime":438.56899999999996,"body":"project manager, you need to"},{"speaker":"Nadja El Fertasi","startTime":434.76,"endTime":438.56899999999996,"body":"have deliver certain outcome,"},{"speaker":"Nadja El Fertasi","startTime":438.71900000000005,"endTime":441.99,"body":"business outcome project outcome"},{"speaker":"Nadja El Fertasi","startTime":438.71900000000005,"endTime":441.99,"body":"program management outcome."},{"speaker":"Nadja El Fertasi","startTime":442.23,"endTime":446.28,"body":"But with any change management,"},{"speaker":"Nadja El Fertasi","startTime":442.23,"endTime":446.28,"body":"you're gonna have challenges and"},{"speaker":"Nadja El Fertasi","startTime":446.28,"endTime":450.20899999999995,"body":"obstacles, and then the tantrums"},{"speaker":"Nadja El Fertasi","startTime":446.28,"endTime":450.20899999999995,"body":"are going to get louder."},{"speaker":"Nadja El Fertasi","startTime":450.48,"endTime":453.92999999999995,"body":"So you can't outsource AI."},{"speaker":"Nadja El Fertasi","startTime":454.625,"endTime":458.135,"body":"Managing your emotions to"},{"speaker":"Nadja El Fertasi","startTime":454.625,"endTime":458.135,"body":"AI can help you, right?"},{"speaker":"Nadja El Fertasi","startTime":458.135,"endTime":459.755,"body":"To think, to reflect, to pause."},{"speaker":"Nadja El Fertasi","startTime":460.05499999999995,"endTime":463.35400000000004,"body":"But when we talk about one"},{"speaker":"Nadja El Fertasi","startTime":460.05499999999995,"endTime":463.35400000000004,"body":"of the most critical skills"},{"speaker":"Nadja El Fertasi","startTime":463.625,"endTime":466.59400000000005,"body":"in project management is"},{"speaker":"Nadja El Fertasi","startTime":463.625,"endTime":466.59400000000005,"body":"that trust building is the"},{"speaker":"Nadja El Fertasi","startTime":466.59400000000005,"endTime":470.405,"body":"stakeholder engagement that"},{"speaker":"Nadja El Fertasi","startTime":466.59400000000005,"endTime":470.405,"body":"comes with emotional discomfort."},{"speaker":"Nadja El Fertasi","startTime":470.405,"endTime":471.755,"body":"That comes with the ability to."},{"speaker":"Nadja El Fertasi","startTime":472.41499999999996,"endTime":475.41499999999996,"body":"Hold space to listen to"},{"speaker":"Nadja El Fertasi","startTime":472.41499999999996,"endTime":475.41499999999996,"body":"different points of view, to"},{"speaker":"Nadja El Fertasi","startTime":475.41499999999996,"endTime":478.95399999999995,"body":"understand how they impact"},{"speaker":"Nadja El Fertasi","startTime":475.41499999999996,"endTime":478.95399999999995,"body":"your project, to understand"},{"speaker":"Nadja El Fertasi","startTime":478.95399999999995,"endTime":481.80499999999995,"body":"who are your allies, who"},{"speaker":"Nadja El Fertasi","startTime":478.95399999999995,"endTime":481.80499999999995,"body":"your enemies, who care, who"},{"speaker":"Nadja El Fertasi","startTime":481.80499999999995,"endTime":484.44500000000005,"body":"don't, who have power, who"},{"speaker":"Nadja El Fertasi","startTime":481.80499999999995,"endTime":484.44500000000005,"body":"don't influence, and how to"},{"speaker":"Nadja El Fertasi","startTime":484.44500000000005,"endTime":485.765,"body":"build those relationship with."},{"speaker":"Nadja El Fertasi","startTime":485.91499999999996,"endTime":490.504,"body":"So this is how AI can actually"},{"speaker":"Nadja El Fertasi","startTime":485.91499999999996,"endTime":490.504,"body":"add to opportunity, but also"},{"speaker":"Nadja El Fertasi","startTime":490.504,"endTime":493.414,"body":"add to complexity that many"},{"speaker":"Nadja El Fertasi","startTime":490.504,"endTime":493.414,"body":"people are oblivious to."},{"speaker":"Galen Low","startTime":493.92499999999995,"endTime":496.264,"body":"I love the call"},{"speaker":"Galen Low","startTime":493.92499999999995,"endTime":496.264,"body":"out that actually discomfort,"},{"speaker":"Galen Low","startTime":496.41499999999996,"endTime":499.384,"body":"that emotional discomfort is"},{"speaker":"Galen Low","startTime":496.41499999999996,"endTime":499.384,"body":"part of relationship building."},{"speaker":"Galen Low","startTime":499.504,"endTime":501.93499999999995,"body":"And as much as we may wanna"},{"speaker":"Galen Low","startTime":499.504,"endTime":501.93499999999995,"body":"abstract it away because it's"},{"speaker":"Galen Low","startTime":501.93499999999995,"endTime":504.754,"body":"uncomfortable, like that is a"},{"speaker":"Galen Low","startTime":501.93499999999995,"endTime":504.754,"body":"thing that is a mechanism that"},{"speaker":"Galen Low","startTime":504.78499999999997,"endTime":507.69399999999996,"body":"is developing that trust, that's"},{"speaker":"Galen Low","startTime":504.78499999999997,"endTime":507.69399999999996,"body":"building that relationship."},{"speaker":"Galen Low","startTime":507.874,"endTime":510.485,"body":"And yes, you know, you"},{"speaker":"Galen Low","startTime":507.874,"endTime":510.485,"body":"just described like many"},{"speaker":"Galen Low","startTime":510.485,"endTime":511.41499999999996,"body":"of my projects, right?"},{"speaker":"Galen Low","startTime":511.41499999999996,"endTime":513.425,"body":"Feels like all my stakeholders"},{"speaker":"Galen Low","startTime":511.41499999999996,"endTime":513.425,"body":"is stuffed in the back of the"},{"speaker":"Galen Low","startTime":513.425,"endTime":516.245,"body":"car, not the trunk, not the"},{"speaker":"Galen Low","startTime":513.425,"endTime":516.245,"body":"driver's seat, right there in"},{"speaker":"Galen Low","startTime":516.245,"endTime":519.574,"body":"the middle, just kind of out"},{"speaker":"Galen Low","startTime":516.245,"endTime":519.574,"body":"of reach, chirping or confused"},{"speaker":"Galen Low","startTime":519.574,"endTime":521.374,"body":"about where we're going or"},{"speaker":"Galen Low","startTime":519.574,"endTime":521.374,"body":"when we're gonna get there."},{"speaker":"Galen Low","startTime":521.495,"endTime":522.454,"body":"And it's a lot to manage."},{"speaker":"Galen Low","startTime":522.659,"endTime":523.949,"body":"And it's uncomfortable."},{"speaker":"Galen Low","startTime":524.069,"endTime":526.889,"body":"But I do like that idea"},{"speaker":"Galen Low","startTime":524.069,"endTime":526.889,"body":"that AI's here, you could,"},{"speaker":"Galen Low","startTime":527.069,"endTime":528.899,"body":"you know the example you"},{"speaker":"Galen Low","startTime":527.069,"endTime":528.899,"body":"gave, I really like that."},{"speaker":"Galen Low","startTime":528.899,"endTime":530.789,"body":"Of like, okay, well"},{"speaker":"Galen Low","startTime":528.899,"endTime":530.789,"body":"gimme some options."},{"speaker":"Galen Low","startTime":530.789,"endTime":531.809,"body":"How can I tackle this?"},{"speaker":"Galen Low","startTime":531.959,"endTime":534.209,"body":"Even though I'm gonna"},{"speaker":"Galen Low","startTime":531.959,"endTime":534.209,"body":"embrace a discomfort, I'm"},{"speaker":"Galen Low","startTime":534.209,"endTime":535.26,"body":"gonna deal with it myself."},{"speaker":"Galen Low","startTime":535.26,"endTime":537.629,"body":"I'm not just going to have"},{"speaker":"Galen Low","startTime":535.26,"endTime":537.629,"body":"you draft an email, hit"},{"speaker":"Galen Low","startTime":537.629,"endTime":540.03,"body":"send to send it into the"},{"speaker":"Galen Low","startTime":537.629,"endTime":540.03,"body":"void and hope I never meet"},{"speaker":"Galen Low","startTime":540.03,"endTime":541.02,"body":"that person face to face."},{"speaker":"Galen Low","startTime":541.1089999999999,"endTime":542.579,"body":"I'm gonna use it to"},{"speaker":"Galen Low","startTime":541.1089999999999,"endTime":542.579,"body":"kind of coach me."},{"speaker":"Galen Low","startTime":542.6089999999999,"endTime":543.3589999999999,"body":"I really enjoy that."},{"speaker":"Galen Low","startTime":543.709,"endTime":546.949,"body":"I wonder if maybe we could"},{"speaker":"Galen Low","startTime":543.709,"endTime":546.949,"body":"zoom out a bit, because you"},{"speaker":"Galen Low","startTime":546.949,"endTime":550.3399999999999,"body":"were at NATO, like the NATO,"},{"speaker":"Galen Low","startTime":546.949,"endTime":550.3399999999999,"body":"the North Atlantic Treaty"},{"speaker":"Galen Low","startTime":550.3399999999999,"endTime":554.03,"body":"Organization for nearly two"},{"speaker":"Galen Low","startTime":550.3399999999999,"endTime":554.03,"body":"decades acting within its"},{"speaker":"Galen Low","startTime":554.03,"endTime":557.209,"body":"communications and information"},{"speaker":"Galen Low","startTime":554.03,"endTime":557.209,"body":"agency, and specifically"},{"speaker":"Galen Low","startTime":557.48,"endTime":560.209,"body":"your role was related to"},{"speaker":"Galen Low","startTime":557.48,"endTime":560.209,"body":"working with stakeholders"},{"speaker":"Galen Low","startTime":560.209,"endTime":562.534,"body":"within global digital"},{"speaker":"Galen Low","startTime":560.209,"endTime":562.534,"body":"transformation initiatives"},{"speaker":"Galen Low","startTime":562.554,"endTime":563.935,"body":"in their cyber division."},{"speaker":"Galen Low","startTime":564.435,"endTime":567.5,"body":"Can you tell us a bit about"},{"speaker":"Galen Low","startTime":564.435,"endTime":567.5,"body":"how NATO approaches digital"},{"speaker":"Galen Low","startTime":567.5,"endTime":570.709,"body":"transformation, and is that"},{"speaker":"Galen Low","startTime":567.5,"endTime":570.709,"body":"where your passion for EQ"},{"speaker":"Galen Low","startTime":570.709,"endTime":571.8199999999999,"body":"driven leadership comes from?"},{"speaker":"Nadja El Fertasi","startTime":572.145,"endTime":573.1949999999999,"body":"Yeah,"},{"speaker":"Nadja El Fertasi","startTime":572.145,"endTime":573.1949999999999,"body":"so you can see I'm a"},{"speaker":"Nadja El Fertasi","startTime":573.1949999999999,"endTime":574.4839999999999,"body":"well conserved dinosaur."},{"speaker":"Nadja El Fertasi","startTime":576.014,"endTime":576.8249999999999,"body":"Two decades."},{"speaker":"Galen Low","startTime":578.024,"endTime":579.0749999999999,"body":"You started"},{"speaker":"Galen Low","startTime":578.024,"endTime":579.0749999999999,"body":"when you were two."},{"speaker":"Galen Low","startTime":579.0749999999999,"endTime":579.345,"body":"I get it."},{"speaker":"Nadja El Fertasi","startTime":579.7339999999999,"endTime":580.064,"body":"Exactly."},{"speaker":"Nadja El Fertasi","startTime":580.064,"endTime":581.534,"body":"I won't share my real age."},{"speaker":"Nadja El Fertasi","startTime":581.774,"endTime":584.654,"body":"Funny thing is people think"},{"speaker":"Nadja El Fertasi","startTime":581.774,"endTime":584.654,"body":"that I must have like special"},{"speaker":"Nadja El Fertasi","startTime":584.654,"endTime":587.654,"body":"magical creams or, 'cause I"},{"speaker":"Nadja El Fertasi","startTime":584.654,"endTime":587.654,"body":"don't look my age and I tell"},{"speaker":"Nadja El Fertasi","startTime":587.654,"endTime":591.704,"body":"them the only thing I manage"},{"speaker":"Nadja El Fertasi","startTime":587.654,"endTime":591.704,"body":"is my emotions and less stress."},{"speaker":"Nadja El Fertasi","startTime":591.9739999999999,"endTime":594.794,"body":"If you manage your inner world"},{"speaker":"Nadja El Fertasi","startTime":591.9739999999999,"endTime":594.794,"body":"and don't have much stress,"},{"speaker":"Nadja El Fertasi","startTime":594.884,"endTime":597.434,"body":"really it shows outside"},{"speaker":"Nadja El Fertasi","startTime":594.884,"endTime":597.434,"body":"that is your magic cream."},{"speaker":"Nadja El Fertasi","startTime":597.669,"endTime":600.579,"body":"NATO seems like another"},{"speaker":"Nadja El Fertasi","startTime":597.669,"endTime":600.579,"body":"lifetime for me now."},{"speaker":"Nadja El Fertasi","startTime":600.579,"endTime":602.289,"body":"It's in 2019."},{"speaker":"Nadja El Fertasi","startTime":602.5889999999999,"endTime":605.649,"body":"So I worked in one of the"},{"speaker":"Nadja El Fertasi","startTime":602.5889999999999,"endTime":605.649,"body":"two biggest agency, the NATO"},{"speaker":"Nadja El Fertasi","startTime":605.649,"endTime":608.439,"body":"Communication Information"},{"speaker":"Nadja El Fertasi","startTime":605.649,"endTime":608.439,"body":"Agency, which was basically"},{"speaker":"Nadja El Fertasi","startTime":608.439,"endTime":611.529,"body":"in charge of NATO's"},{"speaker":"Nadja El Fertasi","startTime":608.439,"endTime":611.529,"body":"digital transformation."},{"speaker":"Nadja El Fertasi","startTime":611.769,"endTime":615.819,"body":"And it also was managing the"},{"speaker":"Nadja El Fertasi","startTime":611.769,"endTime":615.819,"body":"cyber operations center, right?"},{"speaker":"Nadja El Fertasi","startTime":615.819,"endTime":618.429,"body":"So it wasn't only cyber"},{"speaker":"Nadja El Fertasi","startTime":615.819,"endTime":618.429,"body":"operation, it was the"},{"speaker":"Nadja El Fertasi","startTime":618.429,"endTime":622.179,"body":"whole life cycle on how"},{"speaker":"Nadja El Fertasi","startTime":618.429,"endTime":622.179,"body":"to transform digitally"},{"speaker":"Nadja El Fertasi","startTime":622.2389999999999,"endTime":623.889,"body":"in a safe and secure way."},{"speaker":"Nadja El Fertasi","startTime":624.0799999999999,"endTime":626.7189999999999,"body":"So think about when"},{"speaker":"Nadja El Fertasi","startTime":624.0799999999999,"endTime":626.7189999999999,"body":"cyber was adopted as"},{"speaker":"Nadja El Fertasi","startTime":626.7189999999999,"endTime":628.04,"body":"an operational domain."},{"speaker":"Nadja El Fertasi","startTime":628.31,"endTime":631.43,"body":"That came with several"},{"speaker":"Nadja El Fertasi","startTime":628.31,"endTime":631.43,"body":"work strengths and"},{"speaker":"Nadja El Fertasi","startTime":631.55,"endTime":633.379,"body":"culture was a big one."},{"speaker":"Nadja El Fertasi","startTime":633.5899999999999,"endTime":637.8489999999999,"body":"When NATO's agencies and"},{"speaker":"Nadja El Fertasi","startTime":633.5899999999999,"endTime":637.8489999999999,"body":"military operations went"},{"speaker":"Nadja El Fertasi","startTime":637.8489999999999,"endTime":642.259,"body":"from legacy systems to cloud"},{"speaker":"Nadja El Fertasi","startTime":637.8489999999999,"endTime":642.259,"body":"computing, they had to deal with"},{"speaker":"Nadja El Fertasi","startTime":642.259,"endTime":645.155,"body":"secure information, especially"},{"speaker":"Nadja El Fertasi","startTime":642.259,"endTime":645.155,"body":"how do you communicate?"},{"speaker":"Nadja El Fertasi","startTime":645.5749999999999,"endTime":648.754,"body":"In the field between military"},{"speaker":"Nadja El Fertasi","startTime":645.5749999999999,"endTime":648.754,"body":"and civilians, between different"},{"speaker":"Nadja El Fertasi","startTime":648.754,"endTime":650.4649999999999,"body":"nations, interoperability."},{"speaker":"Nadja El Fertasi","startTime":650.555,"endTime":654.754,"body":"So I've been working in that"},{"speaker":"Nadja El Fertasi","startTime":650.555,"endTime":654.754,"body":"domain since like 18 years,"},{"speaker":"Nadja El Fertasi","startTime":654.904,"endTime":658.414,"body":"but the last six or seven"},{"speaker":"Nadja El Fertasi","startTime":654.904,"endTime":658.414,"body":"years was really dealing with"},{"speaker":"Nadja El Fertasi","startTime":658.4739999999999,"endTime":660.7239999999999,"body":"which I loved stakeholders."},{"speaker":"Nadja El Fertasi","startTime":660.904,"endTime":665.284,"body":"So NATO is now I think"},{"speaker":"Nadja El Fertasi","startTime":660.904,"endTime":665.284,"body":"30 or 31 member nations."},{"speaker":"Nadja El Fertasi","startTime":665.284,"endTime":667.805,"body":"When I was at NATO, I knew"},{"speaker":"Nadja El Fertasi","startTime":665.284,"endTime":667.805,"body":"it by heart, but now I"},{"speaker":"Nadja El Fertasi","startTime":667.805,"endTime":668.794,"body":"may be a little bit off."},{"speaker":"Nadja El Fertasi","startTime":669.1039999999999,"endTime":672.044,"body":"But every member nation"},{"speaker":"Nadja El Fertasi","startTime":669.1039999999999,"endTime":672.044,"body":"has a delegation within"},{"speaker":"Nadja El Fertasi","startTime":672.044,"endTime":672.8539999999999,"body":"the headquarters."},{"speaker":"Nadja El Fertasi","startTime":672.8539999999999,"endTime":675.554,"body":"So they have a person"},{"speaker":"Nadja El Fertasi","startTime":672.8539999999999,"endTime":675.554,"body":"responsible for several"},{"speaker":"Nadja El Fertasi","startTime":675.554,"endTime":678.6139999999999,"body":"portfolios, several strands of"},{"speaker":"Nadja El Fertasi","startTime":675.554,"endTime":678.6139999999999,"body":"work, and they come and they"},{"speaker":"Nadja El Fertasi","startTime":678.6139999999999,"endTime":681.7339999999999,"body":"talk, and they dialogue, and"},{"speaker":"Nadja El Fertasi","startTime":678.6139999999999,"endTime":681.7339999999999,"body":"they meet and they collaborate."},{"speaker":"Nadja El Fertasi","startTime":682.004,"endTime":684.794,"body":"I think this is what people"},{"speaker":"Nadja El Fertasi","startTime":682.004,"endTime":684.794,"body":"underestimate the importance"},{"speaker":"Nadja El Fertasi","startTime":684.794,"endTime":688.7239999999999,"body":"of dialogue, the importance"},{"speaker":"Nadja El Fertasi","startTime":684.794,"endTime":688.7239999999999,"body":"of stakeholder engagement,"},{"speaker":"Nadja El Fertasi","startTime":688.7289999999999,"endTime":691.064,"body":"of relationship building,"},{"speaker":"Nadja El Fertasi","startTime":688.7289999999999,"endTime":691.064,"body":"because that is what"},{"speaker":"Nadja El Fertasi","startTime":691.2149999999999,"endTime":692.8639999999999,"body":"actually drives the policy."},{"speaker":"Nadja El Fertasi","startTime":692.8639999999999,"endTime":694.034,"body":"It's the relationship."},{"speaker":"Nadja El Fertasi","startTime":694.424,"endTime":697.424,"body":"So when it comes to cyber,"},{"speaker":"Nadja El Fertasi","startTime":694.424,"endTime":697.424,"body":"especially when we move to the"},{"speaker":"Nadja El Fertasi","startTime":697.424,"endTime":701.924,"body":"new building, one of the most"},{"speaker":"Nadja El Fertasi","startTime":697.424,"endTime":701.924,"body":"exciting times was in my last"},{"speaker":"Nadja El Fertasi","startTime":701.924,"endTime":706.394,"body":"position at NATO, is how do we"},{"speaker":"Nadja El Fertasi","startTime":701.924,"endTime":706.394,"body":"get political stakeholders, high"},{"speaker":"Nadja El Fertasi","startTime":706.394,"endTime":708.194,"body":"level military stakeholders?"},{"speaker":"Nadja El Fertasi","startTime":708.194,"endTime":711.7339999999999,"body":"Understand that it is not"},{"speaker":"Nadja El Fertasi","startTime":708.194,"endTime":711.7339999999999,"body":"a backdrop, it's not an"},{"speaker":"Nadja El Fertasi","startTime":711.7339999999999,"endTime":714.134,"body":"afterthought, it's not at"},{"speaker":"Nadja El Fertasi","startTime":711.7339999999999,"endTime":714.134,"body":"the end of the supply chain."},{"speaker":"Nadja El Fertasi","startTime":714.284,"endTime":715.7239999999999,"body":"It's our nervous system."},{"speaker":"Nadja El Fertasi","startTime":715.929,"endTime":718.3589999999999,"body":"Especially political had"},{"speaker":"Nadja El Fertasi","startTime":715.929,"endTime":718.3589999999999,"body":"the last decision making."},{"speaker":"Nadja El Fertasi","startTime":718.3589999999999,"endTime":720.549,"body":"How do you make decision"},{"speaker":"Nadja El Fertasi","startTime":718.3589999999999,"endTime":720.549,"body":"when you have so much data?"},{"speaker":"Nadja El Fertasi","startTime":720.549,"endTime":723.819,"body":"How do you decide if a missile"},{"speaker":"Nadja El Fertasi","startTime":720.549,"endTime":723.819,"body":"is launched and you have eight"},{"speaker":"Nadja El Fertasi","startTime":723.819,"endTime":726.399,"body":"seconds to decide whether"},{"speaker":"Nadja El Fertasi","startTime":723.819,"endTime":726.399,"body":"to counter launch or not?"},{"speaker":"Nadja El Fertasi","startTime":726.399,"endTime":728.9789999999999,"body":"Which is not under the authority"},{"speaker":"Nadja El Fertasi","startTime":726.399,"endTime":728.9789999999999,"body":"of a military leader, right?"},{"speaker":"Nadja El Fertasi","startTime":728.9789999999999,"endTime":731.529,"body":"It's political and you"},{"speaker":"Nadja El Fertasi","startTime":728.9789999999999,"endTime":731.529,"body":"have to exercise this."},{"speaker":"Nadja El Fertasi","startTime":731.529,"endTime":735.639,"body":"So we were always exercising"},{"speaker":"Nadja El Fertasi","startTime":731.529,"endTime":735.639,"body":"and using technology, even"},{"speaker":"Nadja El Fertasi","startTime":735.669,"endTime":738.939,"body":"artificial intelligence,"},{"speaker":"Nadja El Fertasi","startTime":735.669,"endTime":738.939,"body":"to be prepared 'cause we're"},{"speaker":"Nadja El Fertasi","startTime":738.939,"endTime":741.579,"body":"either in conflict or being"},{"speaker":"Nadja El Fertasi","startTime":738.939,"endTime":741.579,"body":"prepared to be in conflict."},{"speaker":"Nadja El Fertasi","startTime":741.9739999999999,"endTime":745.784,"body":"I noticed in my last position,"},{"speaker":"Nadja El Fertasi","startTime":741.9739999999999,"endTime":745.784,"body":"I dealt a lot with lobbying"},{"speaker":"Nadja El Fertasi","startTime":745.784,"endTime":748.574,"body":"and stakeholder engagement"},{"speaker":"Nadja El Fertasi","startTime":745.784,"endTime":748.574,"body":"and preparing the ground,"},{"speaker":"Nadja El Fertasi","startTime":748.814,"endTime":752.174,"body":"preparing our general managers"},{"speaker":"Nadja El Fertasi","startTime":748.814,"endTime":752.174,"body":"meeting at the North Atlantic"},{"speaker":"Nadja El Fertasi","startTime":752.174,"endTime":754.574,"body":"Council, which was the"},{"speaker":"Nadja El Fertasi","startTime":752.174,"endTime":754.574,"body":"highest decision making body."},{"speaker":"Nadja El Fertasi","startTime":754.784,"endTime":757.634,"body":"I wasn't the ambassadors that"},{"speaker":"Nadja El Fertasi","startTime":754.784,"endTime":757.634,"body":"called the actual, such as the"},{"speaker":"Nadja El Fertasi","startTime":757.634,"endTime":758.509,"body":"people who worked for them."},{"speaker":"Nadja El Fertasi","startTime":759.2149999999999,"endTime":761.884,"body":"Everyone wants to show"},{"speaker":"Nadja El Fertasi","startTime":759.2149999999999,"endTime":761.884,"body":"their peacock feathers"},{"speaker":"Nadja El Fertasi","startTime":761.884,"endTime":764.915,"body":"and go cares the peacock"},{"speaker":"Nadja El Fertasi","startTime":761.884,"endTime":764.915,"body":"feathers of the big boss."},{"speaker":"Nadja El Fertasi","startTime":765.0649999999999,"endTime":765.904,"body":"But that's not true."},{"speaker":"Nadja El Fertasi","startTime":765.904,"endTime":766.9549999999999,"body":"Stakeholder engagement."},{"speaker":"Nadja El Fertasi","startTime":766.9549999999999,"endTime":769.055,"body":"You need to go to caress the"},{"speaker":"Nadja El Fertasi","startTime":766.9549999999999,"endTime":769.055,"body":"peacock feathers of those who"},{"speaker":"Nadja El Fertasi","startTime":769.055,"endTime":770.284,"body":"work for the big boss, right?"},{"speaker":"Nadja El Fertasi","startTime":770.4649999999999,"endTime":773.524,"body":"You have to understand"},{"speaker":"Nadja El Fertasi","startTime":770.4649999999999,"endTime":773.524,"body":"where lies the true power."},{"speaker":"Nadja El Fertasi","startTime":773.7339999999999,"endTime":775.774,"body":"And I loved building"},{"speaker":"Nadja El Fertasi","startTime":773.7339999999999,"endTime":775.774,"body":"relationships."},{"speaker":"Nadja El Fertasi","startTime":775.804,"endTime":779.044,"body":"I, we actually got so much"},{"speaker":"Nadja El Fertasi","startTime":775.804,"endTime":779.044,"body":"done as an agency that was"},{"speaker":"Nadja El Fertasi","startTime":779.1089999999999,"endTime":781.8639999999999,"body":"seen as at the end of the"},{"speaker":"Nadja El Fertasi","startTime":779.1089999999999,"endTime":781.8639999999999,"body":"supply chain because of"},{"speaker":"Nadja El Fertasi","startTime":781.8639999999999,"endTime":782.9889999999999,"body":"the stakeholder engagement."},{"speaker":"Nadja El Fertasi","startTime":783.524,"endTime":786.164,"body":"And fortunately, or"},{"speaker":"Nadja El Fertasi","startTime":783.524,"endTime":786.164,"body":"unfortunately, the time, but"},{"speaker":"Nadja El Fertasi","startTime":786.164,"endTime":789.9739999999999,"body":"fortunately now I succumb to"},{"speaker":"Nadja El Fertasi","startTime":786.164,"endTime":789.9739999999999,"body":"burnout in 2018, which for me"},{"speaker":"Nadja El Fertasi","startTime":789.9739999999999,"endTime":792.284,"body":"was a wake up call is like,"},{"speaker":"Nadja El Fertasi","startTime":789.9739999999999,"endTime":792.284,"body":"okay, I need to do something"},{"speaker":"Nadja El Fertasi","startTime":792.284,"endTime":793.304,"body":"different with my life."},{"speaker":"Nadja El Fertasi","startTime":793.394,"endTime":796.514,"body":"I am, I, the entrepreneurial"},{"speaker":"Nadja El Fertasi","startTime":793.394,"endTime":796.514,"body":"spirit was awakened."},{"speaker":"Nadja El Fertasi","startTime":796.7239999999999,"endTime":799.184,"body":"In any institution, you"},{"speaker":"Nadja El Fertasi","startTime":796.7239999999999,"endTime":799.184,"body":"can't achieve a lot of"},{"speaker":"Nadja El Fertasi","startTime":799.184,"endTime":800.624,"body":"change in the institution."},{"speaker":"Nadja El Fertasi","startTime":800.869,"endTime":801.409,"body":"Outside."},{"speaker":"Nadja El Fertasi","startTime":801.409,"endTime":801.709,"body":"Yes."},{"speaker":"Nadja El Fertasi","startTime":801.829,"endTime":805.579,"body":"So I decided to go"},{"speaker":"Nadja El Fertasi","startTime":801.829,"endTime":805.579,"body":"solo and build a humane"},{"speaker":"Nadja El Fertasi","startTime":805.579,"endTime":806.899,"body":"world in a digital age."},{"speaker":"Nadja El Fertasi","startTime":807.079,"endTime":810.799,"body":"'cause I foresaw that technology"},{"speaker":"Nadja El Fertasi","startTime":807.079,"endTime":810.799,"body":"will challenge humanity in"},{"speaker":"Nadja El Fertasi","startTime":810.799,"endTime":812.2389999999999,"body":"ways we're not prepared for."},{"speaker":"Galen Low","startTime":812.449,"endTime":815.209,"body":"It's such a good"},{"speaker":"Galen Low","startTime":812.449,"endTime":815.209,"body":"perspective on something that I"},{"speaker":"Galen Low","startTime":815.209,"endTime":818.329,"body":"don't think a lot of people have"},{"speaker":"Galen Low","startTime":815.209,"endTime":818.329,"body":"a general familiarity with all"},{"speaker":"Galen Low","startTime":818.329,"endTime":819.079,"body":"those things you said, right?"},{"speaker":"Galen Low","startTime":819.079,"endTime":821.2389999999999,"body":"We talk about it in projects on"},{"speaker":"Galen Low","startTime":819.079,"endTime":821.2389999999999,"body":"a different scale where we're"},{"speaker":"Galen Low","startTime":821.2389999999999,"endTime":823.699,"body":"like, yes, stakeholders, we"},{"speaker":"Galen Low","startTime":821.2389999999999,"endTime":823.699,"body":"gotta do the right analysis."},{"speaker":"Galen Low","startTime":823.699,"endTime":825.619,"body":"We have to understand"},{"speaker":"Galen Low","startTime":823.699,"endTime":825.619,"body":"who knows what, who like"},{"speaker":"Galen Low","startTime":825.619,"endTime":827.059,"body":"influences these decisions."},{"speaker":"Galen Low","startTime":827.309,"endTime":828.9889999999999,"body":"And then you take it up to"},{"speaker":"Galen Low","startTime":827.309,"endTime":828.9889999999999,"body":"the political level, and"},{"speaker":"Galen Low","startTime":828.9889999999999,"endTime":830.879,"body":"then you take it up to the"},{"speaker":"Galen Low","startTime":828.9889999999999,"endTime":830.879,"body":"level of global defense"},{"speaker":"Galen Low","startTime":830.879,"endTime":832.2289999999999,"body":"like capital G, capital D."},{"speaker":"Galen Low","startTime":832.289,"endTime":835.679,"body":"It's really interesting that"},{"speaker":"Galen Low","startTime":832.289,"endTime":835.679,"body":"so much of it is relationship"},{"speaker":"Galen Low","startTime":835.679,"endTime":837.749,"body":"driven and that you enjoyed it."},{"speaker":"Galen Low","startTime":837.809,"endTime":838.829,"body":"You were fascinated by it."},{"speaker":"Galen Low","startTime":838.889,"endTime":841.259,"body":"It did send you to burnout"},{"speaker":"Galen Low","startTime":838.889,"endTime":841.259,"body":"because I think it's just, you"},{"speaker":"Galen Low","startTime":841.259,"endTime":844.019,"body":"know, there's a lot of work as"},{"speaker":"Galen Low","startTime":841.259,"endTime":844.019,"body":"an overwhelming sort of role and"},{"speaker":"Galen Low","startTime":844.019,"endTime":846.899,"body":"capacity to be operating in for"},{"speaker":"Galen Low","startTime":844.019,"endTime":846.899,"body":"a sustain period of time, but"},{"speaker":"Galen Low","startTime":846.899,"endTime":847.829,"body":"I find that really interesting."},{"speaker":"Galen Low","startTime":847.829,"endTime":850.8639999999999,"body":"I'm curious because in some"},{"speaker":"Galen Low","startTime":847.829,"endTime":850.8639999999999,"body":"of your work, you use the"},{"speaker":"Galen Low","startTime":850.8639999999999,"endTime":853.384,"body":"word social engineering"},{"speaker":"Galen Low","startTime":850.8639999999999,"endTime":853.384,"body":"and guarding against it."},{"speaker":"Galen Low","startTime":853.384,"endTime":853.684,"body":"Right?"},{"speaker":"Galen Low","startTime":853.894,"endTime":857.1039999999999,"body":"And of course in cyber, I'm"},{"speaker":"Galen Low","startTime":853.894,"endTime":857.1039999999999,"body":"imagining we're talking about"},{"speaker":"Galen Low","startTime":857.1039999999999,"endTime":860.764,"body":"bad actors trying to, you know,"},{"speaker":"Galen Low","startTime":857.1039999999999,"endTime":860.764,"body":"get information from somebody"},{"speaker":"Galen Low","startTime":860.824,"endTime":862.2339999999999,"body":"by manipulating their trust."},{"speaker":"Galen Low","startTime":862.384,"endTime":865.324,"body":"But I also wondered if some of"},{"speaker":"Galen Low","startTime":862.384,"endTime":865.324,"body":"the tactics that you employ to"},{"speaker":"Galen Low","startTime":865.324,"endTime":868.384,"body":"kind of get stakeholders aligned"},{"speaker":"Galen Low","startTime":865.324,"endTime":868.384,"body":"to get people in dialogue from"},{"speaker":"Galen Low","startTime":868.4739999999999,"endTime":870.784,"body":"various different nations,"},{"speaker":"Galen Low","startTime":868.4739999999999,"endTime":870.784,"body":"various different cultures."},{"speaker":"Galen Low","startTime":870.934,"endTime":873.574,"body":"Is there an element of"},{"speaker":"Galen Low","startTime":870.934,"endTime":873.574,"body":"engineering that you and"},{"speaker":"Galen Low","startTime":873.574,"endTime":876.274,"body":"your team would sort of"},{"speaker":"Galen Low","startTime":873.574,"endTime":876.274,"body":"take on as part of the"},{"speaker":"Galen Low","startTime":876.274,"endTime":877.774,"body":"stakeholder strategy?"},{"speaker":"Nadja El Fertasi","startTime":878.179,"endTime":880.3389999999999,"body":"Well, do"},{"speaker":"Nadja El Fertasi","startTime":878.179,"endTime":880.3389999999999,"body":"you know Christopher Nikky,"},{"speaker":"Nadja El Fertasi","startTime":880.399,"endTime":883.2189999999999,"body":"who was like a master social"},{"speaker":"Nadja El Fertasi","startTime":880.399,"endTime":883.2189999999999,"body":"engineer and who wrote several"},{"speaker":"Nadja El Fertasi","startTime":883.2189999999999,"endTime":884.899,"body":"books about social engineering?"},{"speaker":"Nadja El Fertasi","startTime":885.079,"endTime":887.449,"body":"In one of his books, he"},{"speaker":"Nadja El Fertasi","startTime":885.079,"endTime":887.449,"body":"explained it perfectly."},{"speaker":"Nadja El Fertasi","startTime":887.449,"endTime":890.809,"body":"He said there is influencing"},{"speaker":"Nadja El Fertasi","startTime":887.449,"endTime":890.809,"body":"that a lot of people are using."},{"speaker":"Nadja El Fertasi","startTime":890.809,"endTime":894.259,"body":"When we talk about marketing"},{"speaker":"Nadja El Fertasi","startTime":890.809,"endTime":894.259,"body":"psychology, how we know we"},{"speaker":"Nadja El Fertasi","startTime":894.259,"endTime":897.584,"body":"use influencing tactics to"},{"speaker":"Nadja El Fertasi","startTime":894.259,"endTime":897.584,"body":"get people to buy stuff."},{"speaker":"Nadja El Fertasi","startTime":897.8539999999999,"endTime":901.159,"body":"When we talk about relationship"},{"speaker":"Nadja El Fertasi","startTime":897.8539999999999,"endTime":901.159,"body":"building or lobbying, we"},{"speaker":"Nadja El Fertasi","startTime":901.159,"endTime":902.5989999999999,"body":"use influencing skills."},{"speaker":"Nadja El Fertasi","startTime":902.999,"endTime":907.079,"body":"And then there's manipulation"},{"speaker":"Nadja El Fertasi","startTime":902.999,"endTime":907.079,"body":"also using skills, emotional"},{"speaker":"Nadja El Fertasi","startTime":907.079,"endTime":909.299,"body":"intelligence skills to get"},{"speaker":"Nadja El Fertasi","startTime":907.079,"endTime":909.299,"body":"people to do something."},{"speaker":"Nadja El Fertasi","startTime":909.4789999999999,"endTime":910.919,"body":"But he made it very clear."},{"speaker":"Nadja El Fertasi","startTime":910.919,"endTime":913.169,"body":"Influencing is when you"},{"speaker":"Nadja El Fertasi","startTime":910.919,"endTime":913.169,"body":"leave people better off,"},{"speaker":"Nadja El Fertasi","startTime":913.199,"endTime":915.0889999999999,"body":"you do something that's"},{"speaker":"Nadja El Fertasi","startTime":913.199,"endTime":915.0889999999999,"body":"in their best interest."},{"speaker":"Nadja El Fertasi","startTime":915.419,"endTime":917.819,"body":"Manipulating is when you"},{"speaker":"Nadja El Fertasi","startTime":915.419,"endTime":917.819,"body":"do something that's not"},{"speaker":"Nadja El Fertasi","startTime":917.819,"endTime":918.959,"body":"in their best interest."},{"speaker":"Nadja El Fertasi","startTime":919.199,"endTime":922.059,"body":"So coming back to your question"},{"speaker":"Nadja El Fertasi","startTime":919.199,"endTime":922.059,"body":"is, yes, we all do social"},{"speaker":"Nadja El Fertasi","startTime":922.059,"endTime":923.879,"body":"engineering, but are you"},{"speaker":"Nadja El Fertasi","startTime":922.059,"endTime":923.879,"body":"coming from a place that leaves"},{"speaker":"Nadja El Fertasi","startTime":923.879,"endTime":926.444,"body":"people better off or worse off?"},{"speaker":"Galen Low","startTime":926.654,"endTime":927.644,"body":"I love"},{"speaker":"Galen Low","startTime":926.654,"endTime":927.644,"body":"that distinction."},{"speaker":"Nadja El Fertasi","startTime":928.124,"endTime":930.6139999999999,"body":"Yeah, and that"},{"speaker":"Nadja El Fertasi","startTime":928.124,"endTime":930.6139999999999,"body":"is very important distinction"},{"speaker":"Nadja El Fertasi","startTime":930.674,"endTime":934.7239999999999,"body":"because now the challenge when"},{"speaker":"Nadja El Fertasi","startTime":930.674,"endTime":934.7239999999999,"body":"it comes to social engineering,"},{"speaker":"Nadja El Fertasi","startTime":934.7239999999999,"endTime":938.894,"body":"I mean, we dealt with it at"},{"speaker":"Nadja El Fertasi","startTime":934.7239999999999,"endTime":938.894,"body":"NATO because of bad state actors"},{"speaker":"Nadja El Fertasi","startTime":938.894,"endTime":942.3439999999999,"body":"and geopolitical environment"},{"speaker":"Nadja El Fertasi","startTime":938.894,"endTime":942.3439999999999,"body":"at that time and still now."},{"speaker":"Nadja El Fertasi","startTime":942.494,"endTime":946.579,"body":"Now you don't even have to"},{"speaker":"Nadja El Fertasi","startTime":942.494,"endTime":946.579,"body":"be a criminal to try to get"},{"speaker":"Nadja El Fertasi","startTime":946.579,"endTime":948.169,"body":"money off someone, right?"},{"speaker":"Nadja El Fertasi","startTime":948.169,"endTime":950.629,"body":"It's like it's a very"},{"speaker":"Nadja El Fertasi","startTime":948.169,"endTime":950.629,"body":"cheap business model, and"},{"speaker":"Nadja El Fertasi","startTime":950.629,"endTime":954.139,"body":"unfortunately we live in a world"},{"speaker":"Nadja El Fertasi","startTime":950.629,"endTime":954.139,"body":"where money is more important"},{"speaker":"Nadja El Fertasi","startTime":954.3489999999999,"endTime":958.9689999999999,"body":"than our dignity or integrity"},{"speaker":"Nadja El Fertasi","startTime":954.3489999999999,"endTime":958.9689999999999,"body":"for many people, and not judging"},{"speaker":"Nadja El Fertasi","startTime":958.9689999999999,"endTime":960.3489999999999,"body":"people need to pay bills, right?"},{"speaker":"Nadja El Fertasi","startTime":960.529,"endTime":962.209,"body":"But it seems like"},{"speaker":"Nadja El Fertasi","startTime":960.529,"endTime":962.209,"body":"an easy way out."},{"speaker":"Nadja El Fertasi","startTime":962.209,"endTime":966.334,"body":"So the level of scams and"},{"speaker":"Nadja El Fertasi","startTime":962.209,"endTime":966.334,"body":"fraud that is happening."},{"speaker":"Nadja El Fertasi","startTime":966.914,"endTime":971.1139999999999,"body":"It's beyond comprehension, not"},{"speaker":"Nadja El Fertasi","startTime":966.914,"endTime":971.1139999999999,"body":"only money-wise, like billions"},{"speaker":"Nadja El Fertasi","startTime":971.1139999999999,"endTime":976.274,"body":"projected, I think more than"},{"speaker":"Nadja El Fertasi","startTime":971.1139999999999,"endTime":976.274,"body":"400 billion in 20, 26 to 2030,"},{"speaker":"Nadja El Fertasi","startTime":976.514,"endTime":980.504,"body":"but the mental, when we look at"},{"speaker":"Nadja El Fertasi","startTime":976.514,"endTime":980.504,"body":"one of the causes that I'm very"},{"speaker":"Nadja El Fertasi","startTime":980.504,"endTime":981.884,"body":"concerned about is our kids."},{"speaker":"Nadja El Fertasi","startTime":982.199,"endTime":984.959,"body":"Kids who don't have that level"},{"speaker":"Nadja El Fertasi","startTime":982.199,"endTime":984.959,"body":"of emotional intelligence."},{"speaker":"Nadja El Fertasi","startTime":984.9889999999999,"endTime":988.8589999999999,"body":"People at work professionals"},{"speaker":"Nadja El Fertasi","startTime":984.9889999999999,"endTime":988.8589999999999,"body":"are overloaded, so they use"},{"speaker":"Nadja El Fertasi","startTime":988.8589999999999,"endTime":992.249,"body":"the path of least resistance,"},{"speaker":"Nadja El Fertasi","startTime":988.8589999999999,"endTime":992.249,"body":"people's emotions to either"},{"speaker":"Nadja El Fertasi","startTime":992.309,"endTime":995.3389999999999,"body":"get them to act on fear,"},{"speaker":"Nadja El Fertasi","startTime":992.309,"endTime":995.3389999999999,"body":"pressure, or anxiety, or"},{"speaker":"Nadja El Fertasi","startTime":995.3389999999999,"endTime":997.8489999999999,"body":"connection, trust, and empathy,"},{"speaker":"Nadja El Fertasi","startTime":995.3389999999999,"endTime":997.8489999999999,"body":"because you want to help."},{"speaker":"Nadja El Fertasi","startTime":998.529,"endTime":1002.549,"body":"So that's why one of my core"},{"speaker":"Nadja El Fertasi","startTime":998.529,"endTime":1002.549,"body":"pillars of Thrive with EQ is"},{"speaker":"Nadja El Fertasi","startTime":1002.669,"endTime":1006.0889999999999,"body":"building emotional firewalls"},{"speaker":"Nadja El Fertasi","startTime":1002.669,"endTime":1006.0889999999999,"body":"to not allow emotions"},{"speaker":"Nadja El Fertasi","startTime":1006.0889999999999,"endTime":1007.319,"body":"to be used as a weapon."},{"speaker":"Galen Low","startTime":1007.579,"endTime":1008.0889999999999,"body":"I love that."},{"speaker":"Galen Low","startTime":1008.0889999999999,"endTime":1010.669,"body":"I'm actually maybe a really"},{"speaker":"Galen Low","startTime":1008.0889999999999,"endTime":1010.669,"body":"good segue because you know,"},{"speaker":"Galen Low","startTime":1010.759,"endTime":1013.399,"body":"your material is the first"},{"speaker":"Galen Low","startTime":1010.759,"endTime":1013.399,"body":"time that I've come across"},{"speaker":"Galen Low","startTime":1013.399,"endTime":1015.889,"body":"the turn of phrase emotional"},{"speaker":"Galen Low","startTime":1013.399,"endTime":1015.889,"body":"firewall, whereas I do think"},{"speaker":"Galen Low","startTime":1015.889,"endTime":1018.3489999999999,"body":"it kind of, you know, is"},{"speaker":"Galen Low","startTime":1015.889,"endTime":1018.3489999999999,"body":"somewhat self-explanatory."},{"speaker":"Galen Low","startTime":1018.3489999999999,"endTime":1020.659,"body":"I thought maybe we could kind"},{"speaker":"Galen Low","startTime":1018.3489999999999,"endTime":1020.659,"body":"of dive into that because."},{"speaker":"Galen Low","startTime":1020.824,"endTime":1023.374,"body":"You've built an entire"},{"speaker":"Galen Low","startTime":1020.824,"endTime":1023.374,"body":"business around helping"},{"speaker":"Galen Low","startTime":1023.374,"endTime":1026.464,"body":"leaders in tech and other"},{"speaker":"Galen Low","startTime":1023.374,"endTime":1026.464,"body":"sectors build these emotional"},{"speaker":"Galen Low","startTime":1026.464,"endTime":1029.404,"body":"firewalls and what I've kind"},{"speaker":"Galen Low","startTime":1026.464,"endTime":1029.404,"body":"of described to be like an"},{"speaker":"Galen Low","startTime":1029.734,"endTime":1031.0240000000001,"body":"EQ driven defense mechanism."},{"speaker":"Galen Low","startTime":1031.0240000000001,"endTime":1032.914,"body":"And I know that shows up"},{"speaker":"Galen Low","startTime":1031.0240000000001,"endTime":1032.914,"body":"in your material as well."},{"speaker":"Galen Low","startTime":1033.064,"endTime":1035.7640000000001,"body":"Part of it is so that they"},{"speaker":"Galen Low","startTime":1033.064,"endTime":1035.7640000000001,"body":"can build up like intentional"},{"speaker":"Galen Low","startTime":1035.7640000000001,"endTime":1039.019,"body":"resilience and you've"},{"speaker":"Galen Low","startTime":1035.7640000000001,"endTime":1039.019,"body":"got your Thrive with EQ."},{"speaker":"Galen Low","startTime":1039.394,"endTime":1040.2640000000001,"body":"It's an academy."},{"speaker":"Galen Low","startTime":1040.2640000000001,"endTime":1041.284,"body":"It's like a toolkit."},{"speaker":"Galen Low","startTime":1041.284,"endTime":1042.184,"body":"It's a community."},{"speaker":"Galen Low","startTime":1042.469,"endTime":1045.769,"body":"Could you talk to us about what"},{"speaker":"Galen Low","startTime":1042.469,"endTime":1045.769,"body":"it means to build an emotional"},{"speaker":"Galen Low","startTime":1045.769,"endTime":1050.149,"body":"firewall, why that's important,"},{"speaker":"Galen Low","startTime":1045.769,"endTime":1050.149,"body":"and how Thrive with EQ helps?"},{"speaker":"Nadja El Fertasi","startTime":1050.359,"endTime":1050.809,"body":"Yes."},{"speaker":"Nadja El Fertasi","startTime":1050.959,"endTime":1053.749,"body":"So first of all, a little bit"},{"speaker":"Nadja El Fertasi","startTime":1050.959,"endTime":1053.749,"body":"about Thrive with EQ to put"},{"speaker":"Nadja El Fertasi","startTime":1053.749,"endTime":1058.069,"body":"it in context, because I am"},{"speaker":"Nadja El Fertasi","startTime":1053.749,"endTime":1058.069,"body":"a proud neurodivergent, I see"},{"speaker":"Nadja El Fertasi","startTime":1058.069,"endTime":1061.844,"body":"the world differently and a"},{"speaker":"Nadja El Fertasi","startTime":1058.069,"endTime":1061.844,"body":"kind of a multipotentialite."},{"speaker":"Nadja El Fertasi","startTime":1061.844,"endTime":1063.7939999999999,"body":"So for years I've"},{"speaker":"Nadja El Fertasi","startTime":1061.844,"endTime":1063.7939999999999,"body":"been struggling."},{"speaker":"Nadja El Fertasi","startTime":1063.7939999999999,"endTime":1066.734,"body":"I'm like, I care about"},{"speaker":"Nadja El Fertasi","startTime":1063.7939999999999,"endTime":1066.734,"body":"social engineering, I care"},{"speaker":"Nadja El Fertasi","startTime":1066.734,"endTime":1069.254,"body":"about leadership and I care"},{"speaker":"Nadja El Fertasi","startTime":1066.734,"endTime":1069.254,"body":"about employee wellbeing."},{"speaker":"Nadja El Fertasi","startTime":1069.2839999999999,"endTime":1071.714,"body":"How do I make it fit without."},{"speaker":"Nadja El Fertasi","startTime":1072.1399999999999,"endTime":1073.969,"body":"Being, you know,"},{"speaker":"Nadja El Fertasi","startTime":1072.1399999999999,"endTime":1073.969,"body":"how do you say it?"},{"speaker":"Nadja El Fertasi","startTime":1073.999,"endTime":1075.1689999999999,"body":"Jackass of all trades."},{"speaker":"Nadja El Fertasi","startTime":1076.58,"endTime":1079.4289999999999,"body":"So those were the areas that"},{"speaker":"Nadja El Fertasi","startTime":1076.58,"endTime":1079.4289999999999,"body":"passionate and that I saw"},{"speaker":"Nadja El Fertasi","startTime":1079.4289999999999,"endTime":1081.8899999999999,"body":"as big societal problems"},{"speaker":"Nadja El Fertasi","startTime":1079.4289999999999,"endTime":1081.8899999999999,"body":"because they're all linked."},{"speaker":"Nadja El Fertasi","startTime":1082.07,"endTime":1085.07,"body":"So I came up with the idea to"},{"speaker":"Nadja El Fertasi","startTime":1082.07,"endTime":1085.07,"body":"build my business around an"},{"speaker":"Nadja El Fertasi","startTime":1085.07,"endTime":1087.979,"body":"ecosystem, which is Thrive with"},{"speaker":"Nadja El Fertasi","startTime":1085.07,"endTime":1087.979,"body":"EQ, which is basically kind of"},{"speaker":"Nadja El Fertasi","startTime":1087.979,"endTime":1091.249,"body":"to group for the holding based"},{"speaker":"Nadja El Fertasi","startTime":1087.979,"endTime":1091.249,"body":"on three pillars, the academy."},{"speaker":"Nadja El Fertasi","startTime":1091.2939999999999,"endTime":1095.06,"body":"So to use AI to skill our"},{"speaker":"Nadja El Fertasi","startTime":1091.2939999999999,"endTime":1095.06,"body":"knowledge, our expertise,"},{"speaker":"Nadja El Fertasi","startTime":1095.06,"endTime":1097.969,"body":"not to use AI to teach,"},{"speaker":"Nadja El Fertasi","startTime":1095.06,"endTime":1097.969,"body":"because then it's going"},{"speaker":"Nadja El Fertasi","startTime":1097.969,"endTime":1099.199,"body":"to be the same everywhere."},{"speaker":"Nadja El Fertasi","startTime":1099.35,"endTime":1100.61,"body":"So how can I use AI?"},{"speaker":"Nadja El Fertasi","startTime":1100.699,"endTime":1104.269,"body":"To have what I have in my head,"},{"speaker":"Nadja El Fertasi","startTime":1100.699,"endTime":1104.269,"body":"my expertise, and then work with"},{"speaker":"Nadja El Fertasi","startTime":1104.269,"endTime":1107.749,"body":"others to scale it, to gamify"},{"speaker":"Nadja El Fertasi","startTime":1104.269,"endTime":1107.749,"body":"it, to deliver it in a way that"},{"speaker":"Nadja El Fertasi","startTime":1107.749,"endTime":1110.9289999999999,"body":"is useful, that organizations"},{"speaker":"Nadja El Fertasi","startTime":1107.749,"endTime":1110.9289999999999,"body":"don't have to hire people"},{"speaker":"Nadja El Fertasi","startTime":1110.9289999999999,"endTime":1114.35,"body":"all year round, but they can"},{"speaker":"Nadja El Fertasi","startTime":1110.9289999999999,"endTime":1114.35,"body":"scale it across all continent"},{"speaker":"Nadja El Fertasi","startTime":1114.3799999999999,"endTime":1117.3799999999999,"body":"in an easy way and teach"},{"speaker":"Nadja El Fertasi","startTime":1114.3799999999999,"endTime":1117.3799999999999,"body":"people emotional intelligence."},{"speaker":"Nadja El Fertasi","startTime":1117.59,"endTime":1119.539,"body":"How can we build"},{"speaker":"Nadja El Fertasi","startTime":1117.59,"endTime":1119.539,"body":"emotional firewalls?"},{"speaker":"Nadja El Fertasi","startTime":1119.7839999999999,"endTime":1123.144,"body":"Both for businesses B2B, but"},{"speaker":"Nadja El Fertasi","startTime":1119.7839999999999,"endTime":1123.144,"body":"also for communities and people."},{"speaker":"Nadja El Fertasi","startTime":1123.144,"endTime":1124.314,"body":"How can we teach them that?"},{"speaker":"Nadja El Fertasi","startTime":1124.404,"endTime":1127.225,"body":"Emotional intelligence,"},{"speaker":"Nadja El Fertasi","startTime":1124.404,"endTime":1127.225,"body":"yes, is used for influence,"},{"speaker":"Nadja El Fertasi","startTime":1127.225,"endTime":1129.235,"body":"but it's also used for"},{"speaker":"Nadja El Fertasi","startTime":1127.225,"endTime":1129.235,"body":"manipulating, right?"},{"speaker":"Nadja El Fertasi","startTime":1129.235,"endTime":1131.7839999999999,"body":"Getting you into romance"},{"speaker":"Nadja El Fertasi","startTime":1129.235,"endTime":1131.7839999999999,"body":"scams, getting your kids onto"},{"speaker":"Nadja El Fertasi","startTime":1131.7839999999999,"endTime":1136.0439999999999,"body":"sextortion scams, social media"},{"speaker":"Nadja El Fertasi","startTime":1131.7839999999999,"endTime":1136.0439999999999,"body":"scams, cryptocurrency, huge one."},{"speaker":"Nadja El Fertasi","startTime":1136.209,"endTime":1139.1499999999999,"body":"And how can we use"},{"speaker":"Nadja El Fertasi","startTime":1136.209,"endTime":1139.1499999999999,"body":"emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":1139.3,"endTime":1140.26,"body":"to use them as firewall?"},{"speaker":"Nadja El Fertasi","startTime":1140.26,"endTime":1143.6499999999999,"body":"If we use technical firewalls"},{"speaker":"Nadja El Fertasi","startTime":1140.26,"endTime":1143.6499999999999,"body":"to manage what comes in and"},{"speaker":"Nadja El Fertasi","startTime":1143.6499999999999,"endTime":1145.3899999999999,"body":"goes out, we can do the same."},{"speaker":"Nadja El Fertasi","startTime":1145.72,"endTime":1147.31,"body":"I shared my newsletter today."},{"speaker":"Nadja El Fertasi","startTime":1147.31,"endTime":1150.52,"body":"Someone last week tried to scam"},{"speaker":"Nadja El Fertasi","startTime":1147.31,"endTime":1150.52,"body":"me and try to use pressure."},{"speaker":"Nadja El Fertasi","startTime":1150.6689999999999,"endTime":1153.82,"body":"Now if you pressure me, I"},{"speaker":"Nadja El Fertasi","startTime":1150.6689999999999,"endTime":1153.82,"body":"go all the other way around."},{"speaker":"Nadja El Fertasi","startTime":1153.82,"endTime":1157.36,"body":"My emotional firewall is"},{"speaker":"Nadja El Fertasi","startTime":1153.82,"endTime":1157.36,"body":"activated and then I push back"},{"speaker":"Nadja El Fertasi","startTime":1157.36,"endTime":1160.57,"body":"and I'm very relaxed actually,"},{"speaker":"Nadja El Fertasi","startTime":1157.36,"endTime":1160.57,"body":"but I taught myself this, right?"},{"speaker":"Nadja El Fertasi","startTime":1160.78,"endTime":1162.37,"body":"So it's at the"},{"speaker":"Nadja El Fertasi","startTime":1160.78,"endTime":1162.37,"body":"level of vigilance."},{"speaker":"Nadja El Fertasi","startTime":1162.62,"endTime":1165.29,"body":"How do we teach people"},{"speaker":"Nadja El Fertasi","startTime":1162.62,"endTime":1165.29,"body":"to heal, to, you know,"},{"speaker":"Nadja El Fertasi","startTime":1165.29,"endTime":1166.489,"body":"the personal challenges?"},{"speaker":"Nadja El Fertasi","startTime":1166.489,"endTime":1167.54,"body":"You mentioned burnout."},{"speaker":"Nadja El Fertasi","startTime":1167.54,"endTime":1171.05,"body":"It wasn't only because of the"},{"speaker":"Nadja El Fertasi","startTime":1167.54,"endTime":1171.05,"body":"work, but it was also because I"},{"speaker":"Nadja El Fertasi","startTime":1171.05,"endTime":1173.12,"body":"never knew how to heal my past."},{"speaker":"Nadja El Fertasi","startTime":1173.239,"endTime":1176.09,"body":"Unresolved emotional issues"},{"speaker":"Nadja El Fertasi","startTime":1173.239,"endTime":1176.09,"body":"with trauma, you know, life"},{"speaker":"Nadja El Fertasi","startTime":1176.09,"endTime":1179.51,"body":"challenges, then you carry"},{"speaker":"Nadja El Fertasi","startTime":1176.09,"endTime":1179.51,"body":"so much emotional luggage"},{"speaker":"Nadja El Fertasi","startTime":1179.719,"endTime":1182.57,"body":"that you take into work,"},{"speaker":"Nadja El Fertasi","startTime":1179.719,"endTime":1182.57,"body":"that you project on people."},{"speaker":"Nadja El Fertasi","startTime":1182.719,"endTime":1185.06,"body":"It affects your performance,"},{"speaker":"Nadja El Fertasi","startTime":1182.719,"endTime":1185.06,"body":"it affects how you know"},{"speaker":"Nadja El Fertasi","startTime":1185.06,"endTime":1186.1689999999999,"body":"your energy levels."},{"speaker":"Nadja El Fertasi","startTime":1186.3799999999999,"endTime":1188.479,"body":"So all these three pillars."},{"speaker":"Nadja El Fertasi","startTime":1188.745,"endTime":1194.084,"body":"They feed into building a"},{"speaker":"Nadja El Fertasi","startTime":1188.745,"endTime":1194.084,"body":"humanity that thrives in the"},{"speaker":"Nadja El Fertasi","startTime":1194.084,"endTime":1195.915,"body":"age of AI, not just survives."},{"speaker":"Nadja El Fertasi","startTime":1196.124,"endTime":1197.925,"body":"We safeguard our humanity."},{"speaker":"Nadja El Fertasi","startTime":1198.135,"endTime":1200.145,"body":"And those are emotional"},{"speaker":"Nadja El Fertasi","startTime":1198.135,"endTime":1200.145,"body":"firewalls, you know."},{"speaker":"Galen Low","startTime":1200.2649999999999,"endTime":1201.5539999999999,"body":"I love how you"},{"speaker":"Galen Low","startTime":1200.2649999999999,"endTime":1201.5539999999999,"body":"explained the emotional"},{"speaker":"Galen Low","startTime":1201.5539999999999,"endTime":1202.245,"body":"firewalls, right?"},{"speaker":"Galen Low","startTime":1202.245,"endTime":1204.225,"body":"Like from a technical"},{"speaker":"Galen Low","startTime":1202.245,"endTime":1204.225,"body":"standpoint, it's like what"},{"speaker":"Galen Low","startTime":1204.225,"endTime":1206.5339999999999,"body":"do we allow in and out"},{"speaker":"Galen Low","startTime":1204.225,"endTime":1206.5339999999999,"body":"to keep ourselves safe?"},{"speaker":"Galen Low","startTime":1206.715,"endTime":1208.604,"body":"And you know, earlier I"},{"speaker":"Galen Low","startTime":1206.715,"endTime":1208.604,"body":"was like, okay, yeah, it's"},{"speaker":"Galen Low","startTime":1208.604,"endTime":1210.495,"body":"kind of self-explanatory,"},{"speaker":"Galen Low","startTime":1208.604,"endTime":1210.495,"body":"but it's more than that."},{"speaker":"Galen Low","startTime":1210.614,"endTime":1213.675,"body":"It's a way of allowing"},{"speaker":"Galen Low","startTime":1210.614,"endTime":1213.675,"body":"yourself to be."},{"speaker":"Galen Low","startTime":1214.069,"endTime":1217.819,"body":"Affected by what is important"},{"speaker":"Galen Low","startTime":1214.069,"endTime":1217.819,"body":"and not necessarily getting"},{"speaker":"Galen Low","startTime":1217.819,"endTime":1220.939,"body":"yourself into a tailspin so"},{"speaker":"Galen Low","startTime":1217.819,"endTime":1220.939,"body":"that you can remain calm, so"},{"speaker":"Galen Low","startTime":1220.939,"endTime":1223.4289999999999,"body":"that you can continue to be"},{"speaker":"Galen Low","startTime":1220.939,"endTime":1223.4289999999999,"body":"relationship focused so you can"},{"speaker":"Galen Low","startTime":1223.4289999999999,"endTime":1226.6689999999999,"body":"do things that are constructive"},{"speaker":"Galen Low","startTime":1223.4289999999999,"endTime":1226.6689999999999,"body":"and not destructive and sort"},{"speaker":"Galen Low","startTime":1226.6689999999999,"endTime":1228.289,"body":"of regulate in that way."},{"speaker":"Nadja El Fertasi","startTime":1228.6789999999999,"endTime":1230.359,"body":"It's a"},{"speaker":"Nadja El Fertasi","startTime":1228.6789999999999,"endTime":1230.359,"body":"learning journey, right?"},{"speaker":"Nadja El Fertasi","startTime":1230.359,"endTime":1233.029,"body":"It's helping become"},{"speaker":"Nadja El Fertasi","startTime":1230.359,"endTime":1233.029,"body":"aware of, okay, what is"},{"speaker":"Nadja El Fertasi","startTime":1233.029,"endTime":1234.139,"body":"my fear around money?"},{"speaker":"Nadja El Fertasi","startTime":1234.139,"endTime":1237.439,"body":"If I have high levels of fear,"},{"speaker":"Nadja El Fertasi","startTime":1234.139,"endTime":1237.439,"body":"then scammers will exploit that."},{"speaker":"Nadja El Fertasi","startTime":1237.439,"endTime":1239.9289999999999,"body":"If they get a chance, okay,"},{"speaker":"Nadja El Fertasi","startTime":1237.439,"endTime":1239.9289999999999,"body":"now I have an awareness"},{"speaker":"Nadja El Fertasi","startTime":1239.9289999999999,"endTime":1242.449,"body":"that I have fear around"},{"speaker":"Nadja El Fertasi","startTime":1239.9289999999999,"endTime":1242.449,"body":"money, how do I develop an"},{"speaker":"Nadja El Fertasi","startTime":1242.449,"endTime":1244.245,"body":"understanding to manage it?"},{"speaker":"Nadja El Fertasi","startTime":1244.394,"endTime":1246.975,"body":"Here comes the EQ"},{"speaker":"Nadja El Fertasi","startTime":1244.394,"endTime":1246.975,"body":"strategies, the emotional"},{"speaker":"Nadja El Fertasi","startTime":1246.975,"endTime":1247.904,"body":"firewall strategies."},{"speaker":"Nadja El Fertasi","startTime":1248.084,"endTime":1250.604,"body":"Then you have to build that"},{"speaker":"Nadja El Fertasi","startTime":1248.084,"endTime":1250.604,"body":"emotional muscle, that memory"},{"speaker":"Nadja El Fertasi","startTime":1250.604,"endTime":1253.665,"body":"muscle, because a lot of"},{"speaker":"Nadja El Fertasi","startTime":1250.604,"endTime":1253.665,"body":"people are teaching and reading"},{"speaker":"Nadja El Fertasi","startTime":1253.665,"endTime":1255.584,"body":"manuals and going to seminars."},{"speaker":"Nadja El Fertasi","startTime":1255.824,"endTime":1259.5149999999999,"body":"But when you are in the moment"},{"speaker":"Nadja El Fertasi","startTime":1255.824,"endTime":1259.5149999999999,"body":"and you feel that intensity"},{"speaker":"Nadja El Fertasi","startTime":1259.5149999999999,"endTime":1262.485,"body":"of fear, you're not going"},{"speaker":"Nadja El Fertasi","startTime":1259.5149999999999,"endTime":1262.485,"body":"to react based on reason."},{"speaker":"Nadja El Fertasi","startTime":1262.485,"endTime":1264.344,"body":"You're going to react"},{"speaker":"Nadja El Fertasi","startTime":1262.485,"endTime":1264.344,"body":"based on the impulse."},{"speaker":"Nadja El Fertasi","startTime":1264.604,"endTime":1268.774,"body":"Unless you trained yourself"},{"speaker":"Nadja El Fertasi","startTime":1264.604,"endTime":1268.774,"body":"to self-regulate activated"},{"speaker":"Nadja El Fertasi","startTime":1268.774,"endTime":1272.434,"body":"emotional firewalls, this person"},{"speaker":"Nadja El Fertasi","startTime":1268.774,"endTime":1272.434,"body":"is using my fear against me,"},{"speaker":"Nadja El Fertasi","startTime":1272.524,"endTime":1275.884,"body":"even if it's false alarm, even"},{"speaker":"Nadja El Fertasi","startTime":1272.524,"endTime":1275.884,"body":"if it is your boss, and this is"},{"speaker":"Nadja El Fertasi","startTime":1275.884,"endTime":1277.414,"body":"the biggest cultural challenge."},{"speaker":"Nadja El Fertasi","startTime":1277.414,"endTime":1280.474,"body":"How are you going to teach"},{"speaker":"Nadja El Fertasi","startTime":1277.414,"endTime":1280.474,"body":"people, challenge leaders"},{"speaker":"Nadja El Fertasi","startTime":1280.5339999999999,"endTime":1282.964,"body":"if you have a culture that"},{"speaker":"Nadja El Fertasi","startTime":1280.5339999999999,"endTime":1282.964,"body":"is high power distance,"},{"speaker":"Nadja El Fertasi","startTime":1282.964,"endTime":1284.314,"body":"right for management."},{"speaker":"Nadja El Fertasi","startTime":1284.314,"endTime":1286.924,"body":"Face these challenges when"},{"speaker":"Nadja El Fertasi","startTime":1284.314,"endTime":1286.924,"body":"they need to communicate bad"},{"speaker":"Nadja El Fertasi","startTime":1286.924,"endTime":1290.014,"body":"news or admit to mistakes"},{"speaker":"Nadja El Fertasi","startTime":1286.924,"endTime":1290.014,"body":"early on in the projects."},{"speaker":"Nadja El Fertasi","startTime":1290.104,"endTime":1293.4189999999999,"body":"And if they are fearful,"},{"speaker":"Nadja El Fertasi","startTime":1290.104,"endTime":1293.4189999999999,"body":"you're gonna put it under"},{"speaker":"Nadja El Fertasi","startTime":1293.4189999999999,"endTime":1297.049,"body":"the rug and then that problem"},{"speaker":"Nadja El Fertasi","startTime":1293.4189999999999,"endTime":1297.049,"body":"becomes a full-blown crisis"},{"speaker":"Nadja El Fertasi","startTime":1297.1399999999999,"endTime":1301.099,"body":"and all the leadership now"},{"speaker":"Nadja El Fertasi","startTime":1297.1399999999999,"endTime":1301.099,"body":"is concerned and now it's a"},{"speaker":"Nadja El Fertasi","startTime":1301.099,"endTime":1302.749,"body":"much bigger a kill this heel."},{"speaker":"Galen Low","startTime":1303.199,"endTime":1304.8799999999999,"body":"And then as project"},{"speaker":"Galen Low","startTime":1303.199,"endTime":1304.8799999999999,"body":"managers, we get stuck holding"},{"speaker":"Galen Low","startTime":1304.8799999999999,"endTime":1307.699,"body":"the bag sometimes, even though"},{"speaker":"Galen Low","startTime":1304.8799999999999,"endTime":1307.699,"body":"we were trying to do Right."},{"speaker":"Nadja El Fertasi","startTime":1308.059,"endTime":1308.6299999999999,"body":"Exactly."},{"speaker":"Galen Low","startTime":1308.87,"endTime":1310.309,"body":"I was wondering,"},{"speaker":"Galen Low","startTime":1308.87,"endTime":1310.309,"body":"can we go through"},{"speaker":"Galen Low","startTime":1310.309,"endTime":1311.12,"body":"some scenarios here?"},{"speaker":"Galen Low","startTime":1311.12,"endTime":1312.439,"body":"Can we go through"},{"speaker":"Galen Low","startTime":1311.12,"endTime":1312.439,"body":"a few examples?"},{"speaker":"Galen Low","startTime":1312.439,"endTime":1316.1589999999999,"body":"Like, I love this delineation"},{"speaker":"Galen Low","startTime":1312.439,"endTime":1316.1589999999999,"body":"between influence and"},{"speaker":"Galen Low","startTime":1316.219,"endTime":1319.339,"body":"manipulation, and you raised one"},{"speaker":"Galen Low","startTime":1316.219,"endTime":1319.339,"body":"really good one that I hadn't"},{"speaker":"Galen Low","startTime":1319.339,"endTime":1320.3039999999999,"body":"even thought of, which is like."},{"speaker":"Galen Low","startTime":1320.8,"endTime":1323.259,"body":"I always think of, you"},{"speaker":"Galen Low","startTime":1320.8,"endTime":1323.259,"body":"know, external stakeholders."},{"speaker":"Galen Low","startTime":1323.29,"endTime":1325.239,"body":"You know, there's some folks"},{"speaker":"Galen Low","startTime":1323.29,"endTime":1325.239,"body":"who are sly, they're trying"},{"speaker":"Galen Low","startTime":1325.239,"endTime":1328.36,"body":"to get their interests to"},{"speaker":"Galen Low","startTime":1325.239,"endTime":1328.36,"body":"be a higher priority than"},{"speaker":"Galen Low","startTime":1328.36,"endTime":1329.739,"body":"somebody else's interests."},{"speaker":"Galen Low","startTime":1329.83,"endTime":1332.229,"body":"Or they're trying to, you"},{"speaker":"Galen Low","startTime":1329.83,"endTime":1332.229,"body":"know, maybe manipulate things"},{"speaker":"Galen Low","startTime":1332.229,"endTime":1335.05,"body":"so that, you know, they"},{"speaker":"Galen Low","startTime":1332.229,"endTime":1335.05,"body":"look better than their peer."},{"speaker":"Galen Low","startTime":1335.1689999999999,"endTime":1337.6299999999999,"body":"But the boss thing was a"},{"speaker":"Galen Low","startTime":1335.1689999999999,"endTime":1337.6299999999999,"body":"really interesting one."},{"speaker":"Galen Low","startTime":1337.78,"endTime":1340.1499999999999,"body":"Maybe you could take us through"},{"speaker":"Galen Low","startTime":1337.78,"endTime":1340.1499999999999,"body":"your framework, like if we"},{"speaker":"Galen Low","startTime":1340.3,"endTime":1342.61,"body":"aren't equipped with the right"},{"speaker":"Galen Low","startTime":1340.3,"endTime":1342.61,"body":"tools and mindset and framework"},{"speaker":"Galen Low","startTime":1342.699,"endTime":1345.31,"body":"to handle some of these things,"},{"speaker":"Galen Low","startTime":1342.699,"endTime":1345.31,"body":"versus if we did, and that"},{"speaker":"Galen Low","startTime":1345.31,"endTime":1347.1399999999999,"body":"example of just like, okay."},{"speaker":"Galen Low","startTime":1347.395,"endTime":1350.5439999999999,"body":"Your boss, you know the person"},{"speaker":"Galen Low","startTime":1347.395,"endTime":1350.5439999999999,"body":"that you report to is a person"},{"speaker":"Galen Low","startTime":1350.5439999999999,"endTime":1352.885,"body":"of authority to you and you're"},{"speaker":"Galen Low","startTime":1350.5439999999999,"endTime":1352.885,"body":"meant to sort of do as they"},{"speaker":"Galen Low","startTime":1352.885,"endTime":1358.375,"body":"say, but they are manipulating"},{"speaker":"Galen Low","startTime":1352.885,"endTime":1358.375,"body":"you using power and your fear"},{"speaker":"Galen Low","startTime":1358.375,"endTime":1361.5249999999999,"body":"of it to get something done"},{"speaker":"Galen Low","startTime":1358.375,"endTime":1361.5249999999999,"body":"that just doesn't sit right."},{"speaker":"Galen Low","startTime":1361.7649999999999,"endTime":1361.975,"body":"Yeah."},{"speaker":"Galen Low","startTime":1361.975,"endTime":1365.814,"body":"Can you step us through, you"},{"speaker":"Galen Low","startTime":1361.975,"endTime":1365.814,"body":"know, what could go wrong there?"},{"speaker":"Galen Low","startTime":1365.814,"endTime":1368.36,"body":"We kind of talked about it, but"},{"speaker":"Galen Low","startTime":1365.814,"endTime":1368.36,"body":"also like how it can go right."},{"speaker":"Nadja El Fertasi","startTime":1368.834,"endTime":1370.424,"body":"So when"},{"speaker":"Nadja El Fertasi","startTime":1368.834,"endTime":1370.424,"body":"I talk about emotional"},{"speaker":"Nadja El Fertasi","startTime":1370.424,"endTime":1371.954,"body":"firewalls, it is linked."},{"speaker":"Nadja El Fertasi","startTime":1371.954,"endTime":1374.954,"body":"But when I talk about emotional"},{"speaker":"Nadja El Fertasi","startTime":1371.954,"endTime":1374.954,"body":"firewalls, is to prevent the"},{"speaker":"Nadja El Fertasi","startTime":1374.954,"endTime":1376.844,"body":"and mitigate cyber risk, right?"},{"speaker":"Nadja El Fertasi","startTime":1376.844,"endTime":1377.714,"body":"Data breaches."},{"speaker":"Nadja El Fertasi","startTime":1377.864,"endTime":1378.734,"body":"But here's the thing."},{"speaker":"Nadja El Fertasi","startTime":1378.944,"endTime":1381.734,"body":"In every organization"},{"speaker":"Nadja El Fertasi","startTime":1378.944,"endTime":1381.734,"body":"there is office politics."},{"speaker":"Nadja El Fertasi","startTime":1381.854,"endTime":1384.674,"body":"In every relationship in"},{"speaker":"Nadja El Fertasi","startTime":1381.854,"endTime":1384.674,"body":"the workplace, people use"},{"speaker":"Nadja El Fertasi","startTime":1384.674,"endTime":1385.874,"body":"manipulation techniques."},{"speaker":"Nadja El Fertasi","startTime":1385.994,"endTime":1387.614,"body":"They're not even aware of it."},{"speaker":"Nadja El Fertasi","startTime":1387.614,"endTime":1389.654,"body":"It's part of how things go."},{"speaker":"Nadja El Fertasi","startTime":1389.774,"endTime":1393.824,"body":"Imagine you're a project manager"},{"speaker":"Nadja El Fertasi","startTime":1389.774,"endTime":1393.824,"body":"and you have your senior."},{"speaker":"Nadja El Fertasi","startTime":1394.07,"endTime":1398.209,"body":"Representative of the project"},{"speaker":"Nadja El Fertasi","startTime":1394.07,"endTime":1398.209,"body":"that has high levels of"},{"speaker":"Nadja El Fertasi","startTime":1398.209,"endTime":1401.6299999999999,"body":"assertiveness, high levels of"},{"speaker":"Nadja El Fertasi","startTime":1398.209,"endTime":1401.6299999999999,"body":"authority, meaning when you"},{"speaker":"Nadja El Fertasi","startTime":1401.6299999999999,"endTime":1405.1399999999999,"body":"communicate with them, they"},{"speaker":"Nadja El Fertasi","startTime":1401.6299999999999,"endTime":1405.1399999999999,"body":"tend to fly off the handle."},{"speaker":"Nadja El Fertasi","startTime":1405.1399999999999,"endTime":1407.209,"body":"They tend to be very fearful."},{"speaker":"Nadja El Fertasi","startTime":1407.449,"endTime":1410.78,"body":"So if you are someone who has"},{"speaker":"Nadja El Fertasi","startTime":1407.449,"endTime":1410.78,"body":"low levels of assertiveness"},{"speaker":"Nadja El Fertasi","startTime":1410.84,"endTime":1414.8,"body":"or low levels of emotional"},{"speaker":"Nadja El Fertasi","startTime":1410.84,"endTime":1414.8,"body":"self-awareness and self regard,"},{"speaker":"Nadja El Fertasi","startTime":1414.949,"endTime":1418.85,"body":"you fear communicating to"},{"speaker":"Nadja El Fertasi","startTime":1414.949,"endTime":1418.85,"body":"that senior representative"},{"speaker":"Nadja El Fertasi","startTime":1418.8799999999999,"endTime":1419.8999999999999,"body":"if there is an issue."},{"speaker":"Nadja El Fertasi","startTime":1420.155,"endTime":1424.084,"body":"So if you don't use your"},{"speaker":"Nadja El Fertasi","startTime":1420.155,"endTime":1424.084,"body":"emotional firewalls or emotional"},{"speaker":"Nadja El Fertasi","startTime":1424.084,"endTime":1427.925,"body":"intelligence strategies,"},{"speaker":"Nadja El Fertasi","startTime":1424.084,"endTime":1427.925,"body":"then you are going to perhaps"},{"speaker":"Nadja El Fertasi","startTime":1427.925,"endTime":1431.7939999999999,"body":"decide not to raise a project,"},{"speaker":"Nadja El Fertasi","startTime":1427.925,"endTime":1431.7939999999999,"body":"exceptional report, because you"},{"speaker":"Nadja El Fertasi","startTime":1431.7939999999999,"endTime":1436.655,"body":"fear the reaction of that senior"},{"speaker":"Nadja El Fertasi","startTime":1431.7939999999999,"endTime":1436.655,"body":"representative, which from a"},{"speaker":"Nadja El Fertasi","startTime":1436.655,"endTime":1439.564,"body":"business perspective, from a"},{"speaker":"Nadja El Fertasi","startTime":1436.655,"endTime":1439.564,"body":"collaboration perspective, from"},{"speaker":"Nadja El Fertasi","startTime":1439.564,"endTime":1441.215,"body":"a project outcome perspective."},{"speaker":"Nadja El Fertasi","startTime":1441.5339999999999,"endTime":1447.5339999999999,"body":"Can lead to a lot of project"},{"speaker":"Nadja El Fertasi","startTime":1441.5339999999999,"endTime":1447.5339999999999,"body":"delays and errors and more"},{"speaker":"Nadja El Fertasi","startTime":1447.5339999999999,"endTime":1450.864,"body":"exceptional reports because"},{"speaker":"Nadja El Fertasi","startTime":1447.5339999999999,"endTime":1450.864,"body":"nothing is moving forward"},{"speaker":"Nadja El Fertasi","startTime":1450.864,"endTime":1452.064,"body":"in the way it was attended."},{"speaker":"Nadja El Fertasi","startTime":1452.3039999999999,"endTime":1455.154,"body":"And then there's conflict,"},{"speaker":"Nadja El Fertasi","startTime":1452.3039999999999,"endTime":1455.154,"body":"and then you have the project"},{"speaker":"Nadja El Fertasi","startTime":1455.154,"endTime":1456.175,"body":"management running out."},{"speaker":"Nadja El Fertasi","startTime":1456.475,"endTime":1460.104,"body":"The other risk though,"},{"speaker":"Nadja El Fertasi","startTime":1456.475,"endTime":1460.104,"body":"using the same dynamic if"},{"speaker":"Nadja El Fertasi","startTime":1460.104,"endTime":1461.7549999999999,"body":"someone is impersonating."},{"speaker":"Nadja El Fertasi","startTime":1462.0439999999999,"endTime":1463.364,"body":"The senior representative."},{"speaker":"Nadja El Fertasi","startTime":1463.604,"endTime":1467.8039999999999,"body":"This happens with CEO frauds"},{"speaker":"Nadja El Fertasi","startTime":1463.604,"endTime":1467.8039999999999,"body":"or what we saw in Arab,"},{"speaker":"Nadja El Fertasi","startTime":1467.864,"endTime":1471.839,"body":"the manufacturing company,"},{"speaker":"Nadja El Fertasi","startTime":1467.864,"endTime":1471.839,"body":"that employee wire $25"},{"speaker":"Nadja El Fertasi","startTime":1471.839,"endTime":1475.814,"body":"million because someone"},{"speaker":"Nadja El Fertasi","startTime":1471.839,"endTime":1475.814,"body":"presented to be the CFO."},{"speaker":"Nadja El Fertasi","startTime":1476.0249999999999,"endTime":1480.884,"body":"So if you have that same level"},{"speaker":"Nadja El Fertasi","startTime":1476.0249999999999,"endTime":1480.884,"body":"of insecurity or fear, you are"},{"speaker":"Nadja El Fertasi","startTime":1480.884,"endTime":1483.194,"body":"not going to question your boss."},{"speaker":"Nadja El Fertasi","startTime":1483.539,"endTime":1487.1399999999999,"body":"So what leaders need to"},{"speaker":"Nadja El Fertasi","startTime":1483.539,"endTime":1487.1399999999999,"body":"understand in today's culture,"},{"speaker":"Nadja El Fertasi","startTime":1487.229,"endTime":1490.289,"body":"project managers, senior"},{"speaker":"Nadja El Fertasi","startTime":1487.229,"endTime":1490.289,"body":"leadership businesses, is that"},{"speaker":"Nadja El Fertasi","startTime":1490.439,"endTime":1496.259,"body":"people's emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":1490.439,"endTime":1496.259,"body":"is not only a risk for project"},{"speaker":"Nadja El Fertasi","startTime":1496.259,"endTime":1500.249,"body":"management, for project results,"},{"speaker":"Nadja El Fertasi","startTime":1496.259,"endTime":1500.249,"body":"but especially this is where I"},{"speaker":"Nadja El Fertasi","startTime":1500.249,"endTime":1502.8899999999999,"body":"come in, cyber risk data breach."},{"speaker":"Nadja El Fertasi","startTime":1503.485,"endTime":1506.725,"body":"Think about when you're"},{"speaker":"Nadja El Fertasi","startTime":1503.485,"endTime":1506.725,"body":"working in high feasibility"},{"speaker":"Nadja El Fertasi","startTime":1506.725,"endTime":1510.955,"body":"project mega projects where"},{"speaker":"Nadja El Fertasi","startTime":1506.725,"endTime":1510.955,"body":"a lot is on stake, you"},{"speaker":"Nadja El Fertasi","startTime":1510.955,"endTime":1513.685,"body":"need to have people with a"},{"speaker":"Nadja El Fertasi","startTime":1510.955,"endTime":1513.685,"body":"certain level of emotional"},{"speaker":"Nadja El Fertasi","startTime":1513.685,"endTime":1517.465,"body":"intelligence that are able"},{"speaker":"Nadja El Fertasi","startTime":1513.685,"endTime":1517.465,"body":"to use emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":1517.495,"endTime":1521.665,"body":"to challenge their authority"},{"speaker":"Nadja El Fertasi","startTime":1517.495,"endTime":1521.665,"body":"in a way that is acceptable,"},{"speaker":"Nadja El Fertasi","startTime":1521.7839999999999,"endTime":1525.205,"body":"which means you need to"},{"speaker":"Nadja El Fertasi","startTime":1521.7839999999999,"endTime":1525.205,"body":"include emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":1525.385,"endTime":1526.885,"body":"in your best practices."},{"speaker":"Nadja El Fertasi","startTime":1526.885,"endTime":1528.475,"body":"How are we communicating?"},{"speaker":"Nadja El Fertasi","startTime":1528.689,"endTime":1531.149,"body":"Before you start any project,"},{"speaker":"Nadja El Fertasi","startTime":1528.689,"endTime":1531.149,"body":"you have a stakeholder"},{"speaker":"Nadja El Fertasi","startTime":1531.149,"endTime":1532.229,"body":"engagement plan, right?"},{"speaker":"Nadja El Fertasi","startTime":1532.4089999999999,"endTime":1535.559,"body":"Who needs to be monitored,"},{"speaker":"Nadja El Fertasi","startTime":1532.4089999999999,"endTime":1535.559,"body":"who needs to be engaged,"},{"speaker":"Nadja El Fertasi","startTime":1535.559,"endTime":1537.509,"body":"who needs to have a"},{"speaker":"Nadja El Fertasi","startTime":1535.559,"endTime":1537.509,"body":"good close relationship?"},{"speaker":"Nadja El Fertasi","startTime":1537.629,"endTime":1540.149,"body":"So you need to have people"},{"speaker":"Nadja El Fertasi","startTime":1537.629,"endTime":1540.149,"body":"skills and you need to talk"},{"speaker":"Nadja El Fertasi","startTime":1540.149,"endTime":1542.6689999999999,"body":"about this and you need to"},{"speaker":"Nadja El Fertasi","startTime":1540.149,"endTime":1542.6689999999999,"body":"leverage because then when you"},{"speaker":"Nadja El Fertasi","startTime":1542.6689999999999,"endTime":1545.249,"body":"have a good relationship with"},{"speaker":"Nadja El Fertasi","startTime":1542.6689999999999,"endTime":1545.249,"body":"people that matter the most for"},{"speaker":"Nadja El Fertasi","startTime":1545.249,"endTime":1549.569,"body":"your project, you are able to"},{"speaker":"Nadja El Fertasi","startTime":1545.249,"endTime":1549.569,"body":"say, Hey, and people at that"},{"speaker":"Nadja El Fertasi","startTime":1549.569,"endTime":1553.349,"body":"level, even they can get mad at"},{"speaker":"Nadja El Fertasi","startTime":1549.569,"endTime":1553.349,"body":"the time, but better that they"},{"speaker":"Nadja El Fertasi","startTime":1553.349,"endTime":1557.079,"body":"get mad at you for challenging"},{"speaker":"Nadja El Fertasi","startTime":1553.349,"endTime":1557.079,"body":"them or ruffling their feathers."},{"speaker":"Nadja El Fertasi","startTime":1557.354,"endTime":1561.824,"body":"And having avoid a 25"},{"speaker":"Nadja El Fertasi","startTime":1557.354,"endTime":1561.824,"body":"million ransomware extortion."},{"speaker":"Nadja El Fertasi","startTime":1562.0339999999999,"endTime":1563.894,"body":"And these things can"},{"speaker":"Nadja El Fertasi","startTime":1562.0339999999999,"endTime":1563.894,"body":"be exercised through"},{"speaker":"Nadja El Fertasi","startTime":1563.894,"endTime":1566.8039999999999,"body":"tabletop, through training"},{"speaker":"Nadja El Fertasi","startTime":1563.894,"endTime":1566.8039999999999,"body":"to awareness, to speaking"},{"speaker":"Nadja El Fertasi","startTime":1566.894,"endTime":1567.854,"body":"through gamification."},{"speaker":"Nadja El Fertasi","startTime":1567.884,"endTime":1569.114,"body":"Here's where AI comes in."},{"speaker":"Nadja El Fertasi","startTime":1569.324,"endTime":1573.0149999999999,"body":"So the challenges that"},{"speaker":"Nadja El Fertasi","startTime":1569.324,"endTime":1573.0149999999999,"body":"organizations face that project"},{"speaker":"Nadja El Fertasi","startTime":1573.0149999999999,"endTime":1575.7749999999999,"body":"managers face day to day"},{"speaker":"Nadja El Fertasi","startTime":1573.0149999999999,"endTime":1575.7749999999999,"body":"when it comes to stakeholder"},{"speaker":"Nadja El Fertasi","startTime":1575.779,"endTime":1578.444,"body":"engage, they're engaged"},{"speaker":"Nadja El Fertasi","startTime":1575.779,"endTime":1578.444,"body":"in collaboration, not only"},{"speaker":"Nadja El Fertasi","startTime":1578.5339999999999,"endTime":1583.215,"body":"represent a well-known risk of"},{"speaker":"Nadja El Fertasi","startTime":1578.5339999999999,"endTime":1583.215,"body":"poor project management, poor"},{"speaker":"Nadja El Fertasi","startTime":1583.215,"endTime":1585.854,"body":"program management, but now"},{"speaker":"Nadja El Fertasi","startTime":1583.215,"endTime":1585.854,"body":"they have an additional risk."},{"speaker":"Nadja El Fertasi","startTime":1586.104,"endTime":1590.454,"body":"Of data breaches of ransomware"},{"speaker":"Nadja El Fertasi","startTime":1586.104,"endTime":1590.454,"body":"because scammers and cyber"},{"speaker":"Nadja El Fertasi","startTime":1590.454,"endTime":1594.324,"body":"criminals using motions to"},{"speaker":"Nadja El Fertasi","startTime":1590.454,"endTime":1594.324,"body":"hack people, to hack companies,"},{"speaker":"Nadja El Fertasi","startTime":1594.564,"endTime":1597.2939999999999,"body":"they're not going to try to"},{"speaker":"Nadja El Fertasi","startTime":1594.564,"endTime":1597.2939999999999,"body":"hack a very secure system."},{"speaker":"Nadja El Fertasi","startTime":1597.474,"endTime":1599.5439999999999,"body":"They're gonna hack the"},{"speaker":"Nadja El Fertasi","startTime":1597.474,"endTime":1599.5439999999999,"body":"person who has access"},{"speaker":"Nadja El Fertasi","startTime":1599.5439999999999,"endTime":1600.594,"body":"to that secure system."},{"speaker":"Galen Low","startTime":1601.524,"endTime":1603.324,"body":"We're gonna get right"},{"speaker":"Galen Low","startTime":1601.524,"endTime":1603.324,"body":"back to the conversation, but"},{"speaker":"Galen Low","startTime":1603.324,"endTime":1606.414,"body":"first I wanted to tell you about"},{"speaker":"Galen Low","startTime":1603.324,"endTime":1606.414,"body":"a deal from our partner, Toggl."},{"speaker":"Galen Low","startTime":1606.744,"endTime":1609.684,"body":"Us project managers know, the"},{"speaker":"Galen Low","startTime":1606.744,"endTime":1609.684,"body":"wrong tool creates more work."},{"speaker":"Galen Low","startTime":1609.714,"endTime":1610.854,"body":"So here's a question."},{"speaker":"Galen Low","startTime":1611.224,"endTime":1613.594,"body":"Is your time tracking tool"},{"speaker":"Galen Low","startTime":1611.224,"endTime":1613.594,"body":"actually a good partner?"},{"speaker":"Galen Low","startTime":1613.604,"endTime":1616.984,"body":"Toggl gives you clear visibility"},{"speaker":"Galen Low","startTime":1613.604,"endTime":1616.984,"body":"into where time really goes"},{"speaker":"Galen Low","startTime":1616.984,"endTime":1619.744,"body":"across projects, budgets,"},{"speaker":"Galen Low","startTime":1616.984,"endTime":1619.744,"body":"and teams without extra"},{"speaker":"Galen Low","startTime":1619.744,"endTime":1621.124,"body":"admin or micromanagement."},{"speaker":"Galen Low","startTime":1621.5439999999999,"endTime":1623.944,"body":"Reliable, low drama,"},{"speaker":"Galen Low","startTime":1621.5439999999999,"endTime":1623.944,"body":"easy to work with."},{"speaker":"Galen Low","startTime":1624.2749999999999,"endTime":1626.2839999999999,"body":"If that sounds like your"},{"speaker":"Galen Low","startTime":1624.2749999999999,"endTime":1626.2839999999999,"body":"type, test the match"},{"speaker":"Galen Low","startTime":1626.2839999999999,"endTime":1626.7749999999999,"body":"at get.toggl.com/dpm"},{"speaker":"Galen Low","startTime":1629.374,"endTime":1631.859,"body":"and use code DPM10"},{"speaker":"Galen Low","startTime":1629.374,"endTime":1631.859,"body":"to get 10% off."},{"speaker":"Galen Low","startTime":1632.519,"endTime":1633.779,"body":"Alright, back to the show."},{"speaker":"Galen Low","startTime":1635.459,"endTime":1638.489,"body":"I really like that intersect"},{"speaker":"Galen Low","startTime":1635.459,"endTime":1638.489,"body":"between stakeholder management"},{"speaker":"Galen Low","startTime":1638.549,"endTime":1641.52,"body":"and cyber risk in general in"},{"speaker":"Galen Low","startTime":1638.549,"endTime":1641.52,"body":"terms of social engineering."},{"speaker":"Galen Low","startTime":1641.61,"endTime":1643.47,"body":"And then you had said"},{"speaker":"Galen Low","startTime":1641.61,"endTime":1643.47,"body":"something earlier and tying"},{"speaker":"Galen Low","startTime":1643.47,"endTime":1645.87,"body":"it all the way back to like"},{"speaker":"Galen Low","startTime":1643.47,"endTime":1645.87,"body":"also just as a life skill."},{"speaker":"Galen Low","startTime":1646.02,"endTime":1648.689,"body":"And what I really like"},{"speaker":"Galen Low","startTime":1646.02,"endTime":1648.689,"body":"about this is that."},{"speaker":"Galen Low","startTime":1649.084,"endTime":1652.114,"body":"It's not necessarily in"},{"speaker":"Galen Low","startTime":1649.084,"endTime":1652.114,"body":"a particular context."},{"speaker":"Galen Low","startTime":1652.324,"endTime":1655.114,"body":"Somebody might try and"},{"speaker":"Galen Low","startTime":1652.324,"endTime":1655.114,"body":"manipulate you through"},{"speaker":"Galen Low","startTime":1655.114,"endTime":1657.394,"body":"your emotions because"},{"speaker":"Galen Low","startTime":1655.114,"endTime":1657.394,"body":"it's a vulnerability."},{"speaker":"Galen Low","startTime":1657.694,"endTime":1659.824,"body":"Like you said, don't go"},{"speaker":"Galen Low","startTime":1657.694,"endTime":1659.824,"body":"to the most secure vault."},{"speaker":"Galen Low","startTime":1660.0049999999999,"endTime":1662.164,"body":"Find the vulnerability,"},{"speaker":"Galen Low","startTime":1660.0049999999999,"endTime":1662.164,"body":"find the weak point."},{"speaker":"Galen Low","startTime":1662.344,"endTime":1665.314,"body":"And fundamentally, what we're"},{"speaker":"Galen Low","startTime":1662.344,"endTime":1665.314,"body":"saying is like the proofs"},{"speaker":"Galen Low","startTime":1665.314,"endTime":1667.714,"body":"in the pudding, all these"},{"speaker":"Galen Low","startTime":1665.314,"endTime":1667.714,"body":"scams are out there because"},{"speaker":"Galen Low","startTime":1667.7749999999999,"endTime":1669.604,"body":"emotions are our vulnerability."},{"speaker":"Galen Low","startTime":1669.84,"endTime":1671.489,"body":"I wonder if you"},{"speaker":"Galen Low","startTime":1669.84,"endTime":1671.489,"body":"could step through."},{"speaker":"Galen Low","startTime":1671.729,"endTime":1674.3999999999999,"body":"I like that you mentioned"},{"speaker":"Galen Low","startTime":1671.729,"endTime":1674.3999999999999,"body":"that in our scenario, maybe"},{"speaker":"Galen Low","startTime":1674.3999999999999,"endTime":1677.969,"body":"you've got a boss that is leads"},{"speaker":"Galen Low","startTime":1674.3999999999999,"endTime":1677.969,"body":"through fear and it can fly off."},{"speaker":"Galen Low","startTime":1677.969,"endTime":1681.36,"body":"The handle is angry and in our"},{"speaker":"Galen Low","startTime":1677.969,"endTime":1681.36,"body":"scenario we are somebody who's"},{"speaker":"Galen Low","startTime":1681.36,"endTime":1683.6399999999999,"body":"a bit averse to confrontation."},{"speaker":"Galen Low","startTime":1683.759,"endTime":1687.1499999999999,"body":"We might not think of ourselves"},{"speaker":"Galen Low","startTime":1683.759,"endTime":1687.1499999999999,"body":"as someone who can, you know,"},{"speaker":"Galen Low","startTime":1687.209,"endTime":1689.82,"body":"push back or say no, or that"},{"speaker":"Galen Low","startTime":1687.209,"endTime":1689.82,"body":"the repercussions would be"},{"speaker":"Galen Low","startTime":1689.82,"endTime":1691.259,"body":"something very unpleasant."},{"speaker":"Galen Low","startTime":1691.4089999999999,"endTime":1694.62,"body":"Can we map that against an"},{"speaker":"Galen Low","startTime":1691.4089999999999,"endTime":1694.62,"body":"emotional firewall and what you"},{"speaker":"Galen Low","startTime":1694.62,"endTime":1697.229,"body":"would sort of train somebody"},{"speaker":"Galen Low","startTime":1694.62,"endTime":1697.229,"body":"to do in that situation?"},{"speaker":"Nadja El Fertasi","startTime":1697.54,"endTime":1698.83,"body":"This"},{"speaker":"Nadja El Fertasi","startTime":1697.54,"endTime":1698.83,"body":"is the nice thing about"},{"speaker":"Nadja El Fertasi","startTime":1698.83,"endTime":1699.82,"body":"emotional firewalls."},{"speaker":"Nadja El Fertasi","startTime":1699.82,"endTime":1701.3799999999999,"body":"You kill two birds"},{"speaker":"Nadja El Fertasi","startTime":1699.82,"endTime":1701.3799999999999,"body":"with one stone."},{"speaker":"Nadja El Fertasi","startTime":1701.59,"endTime":1702.61,"body":"That is an expression, right?"},{"speaker":"Nadja El Fertasi","startTime":1702.61,"endTime":1704.98,"body":"Because not only are you"},{"speaker":"Nadja El Fertasi","startTime":1702.61,"endTime":1704.98,"body":"building that resiliency"},{"speaker":"Nadja El Fertasi","startTime":1704.98,"endTime":1707.6499999999999,"body":"against cyber risk, but"},{"speaker":"Nadja El Fertasi","startTime":1704.98,"endTime":1707.6499999999999,"body":"you're also getting higher"},{"speaker":"Nadja El Fertasi","startTime":1707.6499999999999,"endTime":1709.1499999999999,"body":"quality of people, right?"},{"speaker":"Nadja El Fertasi","startTime":1709.1499999999999,"endTime":1709.93,"body":"Better leadership."},{"speaker":"Nadja El Fertasi","startTime":1710.08,"endTime":1712.6,"body":"'cause often we blame leaders,"},{"speaker":"Nadja El Fertasi","startTime":1710.08,"endTime":1712.6,"body":"but they're not even aware"},{"speaker":"Nadja El Fertasi","startTime":1712.6,"endTime":1713.4089999999999,"body":"that they're doing it."},{"speaker":"Nadja El Fertasi","startTime":1713.47,"endTime":1716.53,"body":"So for the person that"},{"speaker":"Nadja El Fertasi","startTime":1713.47,"endTime":1716.53,"body":"is leading by fear, they"},{"speaker":"Nadja El Fertasi","startTime":1716.53,"endTime":1719.71,"body":"may have lower levels of"},{"speaker":"Nadja El Fertasi","startTime":1716.53,"endTime":1719.71,"body":"emotional self-awareness."},{"speaker":"Nadja El Fertasi","startTime":1719.9189999999999,"endTime":1721.84,"body":"Meaning for them, they're just."},{"speaker":"Nadja El Fertasi","startTime":1722.154,"endTime":1726.144,"body":"Talking in a way or leading"},{"speaker":"Nadja El Fertasi","startTime":1722.154,"endTime":1726.144,"body":"in a way that seems normal to"},{"speaker":"Nadja El Fertasi","startTime":1726.144,"endTime":1730.404,"body":"them, but they are oblivious"},{"speaker":"Nadja El Fertasi","startTime":1726.144,"endTime":1730.404,"body":"to how it impacts emotionally,"},{"speaker":"Nadja El Fertasi","startTime":1730.495,"endTime":1732.654,"body":"their team or their people"},{"speaker":"Nadja El Fertasi","startTime":1730.495,"endTime":1732.654,"body":"around them, especially"},{"speaker":"Nadja El Fertasi","startTime":1732.654,"endTime":1733.674,"body":"when they're under pressure."},{"speaker":"Nadja El Fertasi","startTime":1733.7649999999999,"endTime":1736.314,"body":"So then you would help them"},{"speaker":"Nadja El Fertasi","startTime":1733.7649999999999,"endTime":1736.314,"body":"build emotional firewalls"},{"speaker":"Nadja El Fertasi","startTime":1736.314,"endTime":1740.334,"body":"of emotional awareness and"},{"speaker":"Nadja El Fertasi","startTime":1736.314,"endTime":1740.334,"body":"impulse control to understand"},{"speaker":"Nadja El Fertasi","startTime":1740.5439999999999,"endTime":1744.864,"body":"how are those measured within"},{"speaker":"Nadja El Fertasi","startTime":1740.5439999999999,"endTime":1744.864,"body":"their leadership capacity"},{"speaker":"Nadja El Fertasi","startTime":1744.864,"endTime":1746.154,"body":"and how does it impact."},{"speaker":"Nadja El Fertasi","startTime":1746.375,"endTime":1746.975,"body":"Their team."},{"speaker":"Nadja El Fertasi","startTime":1747.215,"endTime":1749.885,"body":"For someone who has, for"},{"speaker":"Nadja El Fertasi","startTime":1747.215,"endTime":1749.885,"body":"example, project manager who"},{"speaker":"Nadja El Fertasi","startTime":1749.885,"endTime":1753.574,"body":"has low levels of self regard,"},{"speaker":"Nadja El Fertasi","startTime":1749.885,"endTime":1753.574,"body":"meaning they are filled with"},{"speaker":"Nadja El Fertasi","startTime":1753.574,"endTime":1756.455,"body":"insecurities because they"},{"speaker":"Nadja El Fertasi","startTime":1753.574,"endTime":1756.455,"body":"have to manage, they can be a"},{"speaker":"Nadja El Fertasi","startTime":1756.455,"endTime":1759.455,"body":"confident person, but anyone can"},{"speaker":"Nadja El Fertasi","startTime":1756.455,"endTime":1759.455,"body":"have low levels of self regard."},{"speaker":"Nadja El Fertasi","startTime":1759.455,"endTime":1761.135,"body":"When they need to manage"},{"speaker":"Nadja El Fertasi","startTime":1759.455,"endTime":1761.135,"body":"the project, they need to"},{"speaker":"Nadja El Fertasi","startTime":1761.135,"endTime":1762.064,"body":"manage the stakeholders."},{"speaker":"Nadja El Fertasi","startTime":1762.155,"endTime":1764.885,"body":"Now they have to become a cyber"},{"speaker":"Nadja El Fertasi","startTime":1762.155,"endTime":1764.885,"body":"security expert and IT expert."},{"speaker":"Nadja El Fertasi","startTime":1764.915,"endTime":1766.685,"body":"They need to scramble"},{"speaker":"Nadja El Fertasi","startTime":1764.915,"endTime":1766.685,"body":"for resources."},{"speaker":"Nadja El Fertasi","startTime":1766.715,"endTime":1768.425,"body":"It's a lot of pressure."},{"speaker":"Nadja El Fertasi","startTime":1768.829,"endTime":1770.749,"body":"It makes you doubt"},{"speaker":"Nadja El Fertasi","startTime":1768.829,"endTime":1770.749,"body":"yourself because you"},{"speaker":"Nadja El Fertasi","startTime":1770.749,"endTime":1771.769,"body":"don't have that energy."},{"speaker":"Nadja El Fertasi","startTime":1771.949,"endTime":1774.199,"body":"I would work on"},{"speaker":"Nadja El Fertasi","startTime":1771.949,"endTime":1774.199,"body":"self regard, right?"},{"speaker":"Nadja El Fertasi","startTime":1774.289,"endTime":1776.509,"body":"Understanding that they're"},{"speaker":"Nadja El Fertasi","startTime":1774.289,"endTime":1776.509,"body":"doing the best that they"},{"speaker":"Nadja El Fertasi","startTime":1776.509,"endTime":1778.1299999999999,"body":"can and staying grounded."},{"speaker":"Nadja El Fertasi","startTime":1778.37,"endTime":1780.109,"body":"I would work on assertiveness."},{"speaker":"Nadja El Fertasi","startTime":1780.1399999999999,"endTime":1782.569,"body":"If they have low levels of"},{"speaker":"Nadja El Fertasi","startTime":1780.1399999999999,"endTime":1782.569,"body":"assertiveness, they're going"},{"speaker":"Nadja El Fertasi","startTime":1782.569,"endTime":1785.839,"body":"to feel very uncomfortable"},{"speaker":"Nadja El Fertasi","startTime":1782.569,"endTime":1785.839,"body":"communicating bad news"},{"speaker":"Nadja El Fertasi","startTime":1785.989,"endTime":1787.549,"body":"or uncomfortable news."},{"speaker":"Nadja El Fertasi","startTime":1787.805,"endTime":1791.315,"body":"So it's easier to sweep it"},{"speaker":"Nadja El Fertasi","startTime":1787.805,"endTime":1791.315,"body":"under the rug or think it'll"},{"speaker":"Nadja El Fertasi","startTime":1791.315,"endTime":1793.415,"body":"go away, and then it blows up."},{"speaker":"Nadja El Fertasi","startTime":1793.5049999999999,"endTime":1795.395,"body":"So then you would"},{"speaker":"Nadja El Fertasi","startTime":1793.5049999999999,"endTime":1795.395,"body":"activate emotional"},{"speaker":"Nadja El Fertasi","startTime":1795.395,"endTime":1796.625,"body":"firewall of assertiveness."},{"speaker":"Nadja El Fertasi","startTime":1796.7749999999999,"endTime":1798.725,"body":"So I'm working with an"},{"speaker":"Nadja El Fertasi","startTime":1796.7749999999999,"endTime":1798.725,"body":"established model that"},{"speaker":"Nadja El Fertasi","startTime":1798.935,"endTime":1801.425,"body":"is already being used for"},{"speaker":"Nadja El Fertasi","startTime":1798.935,"endTime":1801.425,"body":"like two decades, three"},{"speaker":"Nadja El Fertasi","startTime":1801.425,"endTime":1804.365,"body":"decades, to help people lead"},{"speaker":"Nadja El Fertasi","startTime":1801.425,"endTime":1804.365,"body":"better and perform better."},{"speaker":"Nadja El Fertasi","startTime":1804.5149999999999,"endTime":1808.445,"body":"Just using this model in the"},{"speaker":"Nadja El Fertasi","startTime":1804.5149999999999,"endTime":1808.445,"body":"context of cyber risk, context"},{"speaker":"Nadja El Fertasi","startTime":1808.445,"endTime":1811.445,"body":"of social engineering, to help"},{"speaker":"Nadja El Fertasi","startTime":1808.445,"endTime":1811.445,"body":"people become more aware of"},{"speaker":"Nadja El Fertasi","startTime":1811.445,"endTime":1813.905,"body":"how it's used for manipulation."},{"speaker":"Nadja El Fertasi","startTime":1814.055,"endTime":1816.725,"body":"So you can use specific markers."},{"speaker":"Nadja El Fertasi","startTime":1817.0439999999999,"endTime":1820.614,"body":"To help people become aware,"},{"speaker":"Nadja El Fertasi","startTime":1817.0439999999999,"endTime":1820.614,"body":"and here's where AI comes in."},{"speaker":"Nadja El Fertasi","startTime":1820.824,"endTime":1823.675,"body":"People don't like to feel that"},{"speaker":"Nadja El Fertasi","startTime":1820.824,"endTime":1823.675,"body":"something was wrong with them."},{"speaker":"Nadja El Fertasi","startTime":1823.705,"endTime":1826.824,"body":"If I would tell you, for"},{"speaker":"Nadja El Fertasi","startTime":1823.705,"endTime":1826.824,"body":"example, this is just for the"},{"speaker":"Nadja El Fertasi","startTime":1826.824,"endTime":1828.2939999999999,"body":"purpose of this podcast, right?"},{"speaker":"Nadja El Fertasi","startTime":1828.475,"endTime":1831.144,"body":"I have no idea, but just to"},{"speaker":"Nadja El Fertasi","startTime":1828.475,"endTime":1831.144,"body":"give you a specific example."},{"speaker":"Nadja El Fertasi","startTime":1831.5049999999999,"endTime":1834.894,"body":"I say Callan, I think you have"},{"speaker":"Nadja El Fertasi","startTime":1831.5049999999999,"endTime":1834.894,"body":"low levels of impulse control."},{"speaker":"Nadja El Fertasi","startTime":1834.894,"endTime":1836.5439999999999,"body":"You really fly off the handle."},{"speaker":"Nadja El Fertasi","startTime":1836.62,"endTime":1837.6399999999999,"body":"You are not gonna like that."},{"speaker":"Nadja El Fertasi","startTime":1837.6399999999999,"endTime":1839.709,"body":"You're like probably"},{"speaker":"Nadja El Fertasi","startTime":1837.6399999999999,"endTime":1839.709,"body":"gonna say, who the heck"},{"speaker":"Nadja El Fertasi","startTime":1839.709,"endTime":1840.85,"body":"does she think she is?"},{"speaker":"Nadja El Fertasi","startTime":1840.969,"endTime":1842.62,"body":"Where does she come"},{"speaker":"Nadja El Fertasi","startTime":1840.969,"endTime":1842.62,"body":"from judging me?"},{"speaker":"Nadja El Fertasi","startTime":1842.62,"endTime":1843.01,"body":"Me."},{"speaker":"Nadja El Fertasi","startTime":1843.01,"endTime":1844.57,"body":"Low levels of impulse control."},{"speaker":"Nadja El Fertasi","startTime":1844.719,"endTime":1847.12,"body":"Or you're gonna say you have"},{"speaker":"Nadja El Fertasi","startTime":1844.719,"endTime":1847.12,"body":"low levels of self regard."},{"speaker":"Nadja El Fertasi","startTime":1847.1789999999999,"endTime":1848.3799999999999,"body":"I'm very confident."},{"speaker":"Nadja El Fertasi","startTime":1848.3799999999999,"endTime":1850.989,"body":"I'm very, I mean, look at"},{"speaker":"Nadja El Fertasi","startTime":1848.3799999999999,"endTime":1850.989,"body":"how we present ourselves"},{"speaker":"Nadja El Fertasi","startTime":1850.989,"endTime":1853.449,"body":"on LinkedIn and all the"},{"speaker":"Nadja El Fertasi","startTime":1850.989,"endTime":1853.449,"body":"certificates we have."},{"speaker":"Nadja El Fertasi","startTime":1853.6,"endTime":1856.239,"body":"It's also society a little"},{"speaker":"Nadja El Fertasi","startTime":1853.6,"endTime":1856.239,"body":"bit that pushes us this way."},{"speaker":"Nadja El Fertasi","startTime":1856.239,"endTime":1859.4189999999999,"body":"So we derive our identity"},{"speaker":"Nadja El Fertasi","startTime":1856.239,"endTime":1859.4189999999999,"body":"and our self worth based"},{"speaker":"Nadja El Fertasi","startTime":1859.4189999999999,"endTime":1860.8899999999999,"body":"off these external things."},{"speaker":"Nadja El Fertasi","startTime":1861.145,"endTime":1863.0339999999999,"body":"So they're not going"},{"speaker":"Nadja El Fertasi","startTime":1861.145,"endTime":1863.0339999999999,"body":"to be receptive."},{"speaker":"Nadja El Fertasi","startTime":1863.0339999999999,"endTime":1864.115,"body":"People are gonna be defensive."},{"speaker":"Nadja El Fertasi","startTime":1864.385,"endTime":1868.165,"body":"And when AI comes in, what I"},{"speaker":"Nadja El Fertasi","startTime":1864.385,"endTime":1868.165,"body":"use is gamification scenarios,"},{"speaker":"Nadja El Fertasi","startTime":1868.195,"endTime":1869.7839999999999,"body":"using other personalities."},{"speaker":"Nadja El Fertasi","startTime":1869.995,"endTime":1873.235,"body":"And then people are like,"},{"speaker":"Nadja El Fertasi","startTime":1869.995,"endTime":1873.235,"body":"ah, I recognize that."},{"speaker":"Nadja El Fertasi","startTime":1873.2649999999999,"endTime":1874.165,"body":"Ah, I didn't know."},{"speaker":"Nadja El Fertasi","startTime":1874.165,"endTime":1875.215,"body":"Oh, I can try that."},{"speaker":"Nadja El Fertasi","startTime":1875.3039999999999,"endTime":1876.445,"body":"But it's not related."},{"speaker":"Nadja El Fertasi","startTime":1876.865,"endTime":1880.615,"body":"They become reflective in a fun"},{"speaker":"Nadja El Fertasi","startTime":1876.865,"endTime":1880.615,"body":"way and a non defensive way."},{"speaker":"Nadja El Fertasi","startTime":1881.064,"endTime":1883.704,"body":"If you force people, if you tell"},{"speaker":"Nadja El Fertasi","startTime":1881.064,"endTime":1883.704,"body":"them you should do this, or you"},{"speaker":"Nadja El Fertasi","startTime":1883.704,"endTime":1886.0439999999999,"body":"have done this, or you should"},{"speaker":"Nadja El Fertasi","startTime":1883.704,"endTime":1886.0439999999999,"body":"work on your assertiveness"},{"speaker":"Nadja El Fertasi","startTime":1886.0439999999999,"endTime":1888.279,"body":"skills, most people will"},{"speaker":"Nadja El Fertasi","startTime":1886.0439999999999,"endTime":1888.279,"body":"say, I don't have a problem."},{"speaker":"Nadja El Fertasi","startTime":1888.459,"endTime":1888.709,"body":"You have a problem."},{"speaker":"Nadja El Fertasi","startTime":1888.759,"endTime":1891.759,"body":"It's, it has been emotional"},{"speaker":"Nadja El Fertasi","startTime":1888.759,"endTime":1891.759,"body":"discomfort to be self-aware"},{"speaker":"Nadja El Fertasi","startTime":1891.939,"endTime":1893.529,"body":"and to evolve and to grow."},{"speaker":"Nadja El Fertasi","startTime":1893.559,"endTime":1894.489,"body":"Very uncomfortable."},{"speaker":"Nadja El Fertasi","startTime":1894.6689999999999,"endTime":1896.59,"body":"How do you teach people"},{"speaker":"Nadja El Fertasi","startTime":1894.6689999999999,"endTime":1896.59,"body":"to become comfortable"},{"speaker":"Nadja El Fertasi","startTime":1896.59,"endTime":1897.219,"body":"being uncomfortable?"},{"speaker":"Galen Low","startTime":1897.82,"endTime":1900.6399999999999,"body":"I want to dive into"},{"speaker":"Galen Low","startTime":1897.82,"endTime":1900.6399999999999,"body":"that gamification idea, but you"},{"speaker":"Galen Low","startTime":1900.6399999999999,"endTime":1903.55,"body":"know, it strikes me now that"},{"speaker":"Galen Low","startTime":1900.6399999999999,"endTime":1903.55,"body":"it's not an emotional shield."},{"speaker":"Galen Low","startTime":1903.55,"endTime":1904.78,"body":"It's an emotional firewall."},{"speaker":"Galen Low","startTime":1904.93,"endTime":1906.22,"body":"Stuff does get through."},{"speaker":"Galen Low","startTime":1906.28,"endTime":1908.02,"body":"You have to choose"},{"speaker":"Galen Low","startTime":1906.28,"endTime":1908.02,"body":"what does get through."},{"speaker":"Galen Low","startTime":1908.26,"endTime":1910.18,"body":"It doesn't mean it's"},{"speaker":"Galen Low","startTime":1908.26,"endTime":1910.18,"body":"gonna feel comfortable."},{"speaker":"Galen Low","startTime":1910.3899999999999,"endTime":1913.6,"body":"So in my head I'm going, okay,"},{"speaker":"Galen Low","startTime":1910.3899999999999,"endTime":1913.6,"body":"like part of the training a, I"},{"speaker":"Galen Low","startTime":1913.6,"endTime":1916.1499999999999,"body":"really like that idea that like"},{"speaker":"Galen Low","startTime":1913.6,"endTime":1916.1499999999999,"body":"the culture of an organization."},{"speaker":"Galen Low","startTime":1916.98,"endTime":1919.47,"body":"Needs to have this training"},{"speaker":"Galen Low","startTime":1916.98,"endTime":1919.47,"body":"so they can build awareness"},{"speaker":"Galen Low","startTime":1919.47,"endTime":1922.5,"body":"and start, you know, being"},{"speaker":"Galen Low","startTime":1919.47,"endTime":1922.5,"body":"reflective on themselves"},{"speaker":"Galen Low","startTime":1922.5,"endTime":1925.23,"body":"and sort of realize where"},{"speaker":"Galen Low","startTime":1922.5,"endTime":1925.23,"body":"there are areas that they"},{"speaker":"Galen Low","startTime":1925.23,"endTime":1928.1399999999999,"body":"can improve because it"},{"speaker":"Galen Low","startTime":1925.23,"endTime":1928.1399999999999,"body":"actually mitigates risk."},{"speaker":"Galen Low","startTime":1928.1689999999999,"endTime":1929.49,"body":"Like, and I really"},{"speaker":"Galen Low","startTime":1928.1689999999999,"endTime":1929.49,"body":"like that angle."},{"speaker":"Galen Low","startTime":1929.6399999999999,"endTime":1932.55,"body":"And then I'm thinking through"},{"speaker":"Galen Low","startTime":1929.6399999999999,"endTime":1932.55,"body":"like, okay, well if I do"},{"speaker":"Galen Low","startTime":1932.55,"endTime":1936.21,"body":"not have, you know, a lot of"},{"speaker":"Galen Low","startTime":1932.55,"endTime":1936.21,"body":"self-worth, if I'm not really"},{"speaker":"Galen Low","startTime":1936.21,"endTime":1940.3899999999999,"body":"somebody who will assert"},{"speaker":"Galen Low","startTime":1936.21,"endTime":1940.3899999999999,"body":"myself, it might be a matter"},{"speaker":"Galen Low","startTime":1940.3899999999999,"endTime":1941.5,"body":"of, okay, well let it in."},{"speaker":"Galen Low","startTime":1941.5,"endTime":1944.53,"body":"You're going to get"},{"speaker":"Galen Low","startTime":1941.5,"endTime":1944.53,"body":"yelled at probably."},{"speaker":"Galen Low","startTime":1945.144,"endTime":1946.465,"body":"We haven't gone"},{"speaker":"Galen Low","startTime":1945.144,"endTime":1946.465,"body":"through everything yet."},{"speaker":"Galen Low","startTime":1946.465,"endTime":1950.0049999999999,"body":"This leader is not yet"},{"speaker":"Galen Low","startTime":1946.465,"endTime":1950.0049999999999,"body":"necessarily aware or willing"},{"speaker":"Galen Low","startTime":1950.0049999999999,"endTime":1951.414,"body":"to change at this point."},{"speaker":"Galen Low","startTime":1951.594,"endTime":1952.104,"body":"So you're gonna"},{"speaker":"Galen Low","startTime":1952.104,"endTime":1953.225,"body":"take that hit,"},{"speaker":"Galen Low","startTime":1952.104,"endTime":1953.225,"body":"but it's gonna be."},{"speaker":"Galen Low","startTime":1953.225,"endTime":1953.5439999999999,"body":"You're too"},{"speaker":"Nadja El Fertasi","startTime":1953.5439999999999,"endTime":1955.584,"body":"busy for an"},{"speaker":"Nadja El Fertasi","startTime":1953.5439999999999,"endTime":1955.584,"body":"emotional intelligence training."},{"speaker":"Galen Low","startTime":1955.9189999999999,"endTime":1957.475,"body":"Yeah, there you go."},{"speaker":"Galen Low","startTime":1957.475,"endTime":1959.5439999999999,"body":"Well then, I mean, maybe we'll"},{"speaker":"Galen Low","startTime":1957.475,"endTime":1959.5439999999999,"body":"come back to the gamification"},{"speaker":"Galen Low","startTime":1959.5439999999999,"endTime":1962.3039999999999,"body":"there, but in other words, what"},{"speaker":"Galen Low","startTime":1959.5439999999999,"endTime":1962.3039999999999,"body":"we're saying is, okay, let's"},{"speaker":"Galen Low","startTime":1962.3039999999999,"endTime":1965.0339999999999,"body":"get some training to almost like"},{"speaker":"Galen Low","startTime":1962.3039999999999,"endTime":1965.0339999999999,"body":"take that bullet, not to, you"},{"speaker":"Galen Low","startTime":1965.0339999999999,"endTime":1967.495,"body":"know, weaponize it too much,"},{"speaker":"Galen Low","startTime":1965.0339999999999,"endTime":1967.495,"body":"but you're going to accept that"},{"speaker":"Galen Low","startTime":1967.495,"endTime":1968.7839999999999,"body":"yes, this is going to happen."},{"speaker":"Galen Low","startTime":1968.7839999999999,"endTime":1970.614,"body":"You're going to, you"},{"speaker":"Galen Low","startTime":1968.7839999999999,"endTime":1970.614,"body":"know, prepare yourself."},{"speaker":"Galen Low","startTime":1970.614,"endTime":1972.0539999999999,"body":"You're going to talk through."},{"speaker":"Galen Low","startTime":1972.145,"endTime":1975.145,"body":"Your rationale for raising"},{"speaker":"Galen Low","startTime":1972.145,"endTime":1975.145,"body":"this, you're not just being,"},{"speaker":"Galen Low","startTime":1975.445,"endTime":1978.475,"body":"you know, some silly idiot,"},{"speaker":"Galen Low","startTime":1975.445,"endTime":1978.475,"body":"you're actually trying"},{"speaker":"Galen Low","startTime":1978.475,"endTime":1979.645,"body":"to protect your project."},{"speaker":"Galen Low","startTime":1979.645,"endTime":1981.115,"body":"You're trying to protect"},{"speaker":"Galen Low","startTime":1979.645,"endTime":1981.115,"body":"the organization you're"},{"speaker":"Galen Low","startTime":1981.115,"endTime":1984.055,"body":"trying to protect, like"},{"speaker":"Galen Low","startTime":1981.115,"endTime":1984.055,"body":"the outcomes for everybody"},{"speaker":"Galen Low","startTime":1984.055,"endTime":1985.7649999999999,"body":"involved, all the stakeholders."},{"speaker":"Galen Low","startTime":1985.885,"endTime":1989.155,"body":"And that might mean yes,"},{"speaker":"Galen Low","startTime":1985.885,"endTime":1989.155,"body":"you're gonna get a sort of"},{"speaker":"Galen Low","startTime":1989.245,"endTime":1992.575,"body":"a flying off the handle type"},{"speaker":"Galen Low","startTime":1989.245,"endTime":1992.575,"body":"response, but if you steal"},{"speaker":"Galen Low","startTime":1992.575,"endTime":1995.965,"body":"yourself for that and you're"},{"speaker":"Galen Low","startTime":1992.575,"endTime":1995.965,"body":"working on it, then that is"},{"speaker":"Galen Low","startTime":1995.965,"endTime":1998.155,"body":"probably going to be the right"},{"speaker":"Galen Low","startTime":1995.965,"endTime":1998.155,"body":"course of action to let that"},{"speaker":"Galen Low","startTime":1998.155,"endTime":2000.7649999999999,"body":"through, have that conversation,"},{"speaker":"Galen Low","startTime":1998.155,"endTime":2000.7649999999999,"body":"accept that discomfort."},{"speaker":"Nadja El Fertasi","startTime":2001.055,"endTime":2002.795,"body":"Exactly,"},{"speaker":"Nadja El Fertasi","startTime":2001.055,"endTime":2002.795,"body":"and that is going back"},{"speaker":"Nadja El Fertasi","startTime":2002.795,"endTime":2005.7649999999999,"body":"to intentional resilience"},{"speaker":"Nadja El Fertasi","startTime":2002.795,"endTime":2005.7649999999999,"body":"is the ability you can't"},{"speaker":"Nadja El Fertasi","startTime":2005.825,"endTime":2008.705,"body":"control someone, not"},{"speaker":"Nadja El Fertasi","startTime":2005.825,"endTime":2008.705,"body":"lashing out on you, right?"},{"speaker":"Nadja El Fertasi","startTime":2008.705,"endTime":2011.105,"body":"Or someone not projecting"},{"speaker":"Nadja El Fertasi","startTime":2008.705,"endTime":2011.105,"body":"their emotions, or you cannot"},{"speaker":"Nadja El Fertasi","startTime":2011.105,"endTime":2013.625,"body":"control their emotional"},{"speaker":"Nadja El Fertasi","startTime":2011.105,"endTime":2013.625,"body":"state if they hear bad news."},{"speaker":"Nadja El Fertasi","startTime":2013.835,"endTime":2018.035,"body":"Some will have a level of"},{"speaker":"Nadja El Fertasi","startTime":2013.835,"endTime":2018.035,"body":"emotional maturity that"},{"speaker":"Nadja El Fertasi","startTime":2018.035,"endTime":2020.345,"body":"they just take it and"},{"speaker":"Nadja El Fertasi","startTime":2018.035,"endTime":2020.345,"body":"then reflect about it."},{"speaker":"Nadja El Fertasi","startTime":2020.465,"endTime":2022.955,"body":"Others also have emotional"},{"speaker":"Nadja El Fertasi","startTime":2020.465,"endTime":2022.955,"body":"maturity, but their ways is to"},{"speaker":"Nadja El Fertasi","startTime":2022.955,"endTime":2024.605,"body":"kind of project immediately."},{"speaker":"Nadja El Fertasi","startTime":2024.785,"endTime":2025.895,"body":"You can't control that."},{"speaker":"Nadja El Fertasi","startTime":2025.955,"endTime":2027.695,"body":"What you can control"},{"speaker":"Nadja El Fertasi","startTime":2025.955,"endTime":2027.695,"body":"is how you respond."},{"speaker":"Nadja El Fertasi","startTime":2027.995,"endTime":2029.855,"body":"So is to stay grounded."},{"speaker":"Nadja El Fertasi","startTime":2030.33,"endTime":2032.04,"body":"With the discomfort,"},{"speaker":"Nadja El Fertasi","startTime":2030.33,"endTime":2032.04,"body":"sit with it."},{"speaker":"Nadja El Fertasi","startTime":2032.28,"endTime":2035.8799999999999,"body":"Allow them to empty their"},{"speaker":"Nadja El Fertasi","startTime":2032.28,"endTime":2035.8799999999999,"body":"garbage, because when people"},{"speaker":"Nadja El Fertasi","startTime":2035.8799999999999,"endTime":2039.27,"body":"are upset or emotional,"},{"speaker":"Nadja El Fertasi","startTime":2035.8799999999999,"endTime":2039.27,"body":"their brain turns into"},{"speaker":"Nadja El Fertasi","startTime":2039.27,"endTime":2041.3999999999999,"body":"size of a peanut basically."},{"speaker":"Nadja El Fertasi","startTime":2041.6399999999999,"endTime":2045.0,"body":"Not really, but it's a great"},{"speaker":"Nadja El Fertasi","startTime":2041.6399999999999,"endTime":2045.0,"body":"way to visually understand"},{"speaker":"Nadja El Fertasi","startTime":2045.24,"endTime":2047.79,"body":"you can't resonate when"},{"speaker":"Nadja El Fertasi","startTime":2045.24,"endTime":2047.79,"body":"someone is emotional."},{"speaker":"Nadja El Fertasi","startTime":2047.985,"endTime":2051.914,"body":"So allow them then to kind of"},{"speaker":"Nadja El Fertasi","startTime":2047.985,"endTime":2051.914,"body":"go back to their prefrontal"},{"speaker":"Nadja El Fertasi","startTime":2051.914,"endTime":2053.8940000000002,"body":"cortex to place where we reason."},{"speaker":"Nadja El Fertasi","startTime":2054.074,"endTime":2057.1040000000003,"body":"Then you can have a conversation"},{"speaker":"Nadja El Fertasi","startTime":2054.074,"endTime":2057.1040000000003,"body":"and if you're uncomfortable"},{"speaker":"Nadja El Fertasi","startTime":2057.1040000000003,"endTime":2059.804,"body":"with people's emotional"},{"speaker":"Nadja El Fertasi","startTime":2057.1040000000003,"endTime":2059.804,"body":"discomfort, then you are going"},{"speaker":"Nadja El Fertasi","startTime":2059.804,"endTime":2064.544,"body":"to sway, adapt, high lie, maybe"},{"speaker":"Nadja El Fertasi","startTime":2059.804,"endTime":2064.544,"body":"unintentionally in order not"},{"speaker":"Nadja El Fertasi","startTime":2064.544,"endTime":2065.925,"body":"to feel with the discomfort."},{"speaker":"Nadja El Fertasi","startTime":2065.925,"endTime":2068.8340000000003,"body":"And people who tend to have"},{"speaker":"Nadja El Fertasi","startTime":2065.925,"endTime":2068.8340000000003,"body":"high levels of empathy to"},{"speaker":"Nadja El Fertasi","startTime":2068.8340000000003,"endTime":2072.8540000000003,"body":"codependent, to sensitive HSP,"},{"speaker":"Nadja El Fertasi","startTime":2068.8340000000003,"endTime":2072.8540000000003,"body":"for example, then they're going"},{"speaker":"Nadja El Fertasi","startTime":2072.8540000000003,"endTime":2076.695,"body":"to make it their mission to"},{"speaker":"Nadja El Fertasi","startTime":2072.8540000000003,"endTime":2076.695,"body":"make the other person feel good."},{"speaker":"Nadja El Fertasi","startTime":2076.909,"endTime":2078.619,"body":"But leaders don't"},{"speaker":"Nadja El Fertasi","startTime":2076.909,"endTime":2078.619,"body":"want to feel good."},{"speaker":"Nadja El Fertasi","startTime":2078.619,"endTime":2081.679,"body":"Leaders will, you know, be"},{"speaker":"Nadja El Fertasi","startTime":2078.619,"endTime":2081.679,"body":"angry, lash out, but they"},{"speaker":"Nadja El Fertasi","startTime":2081.679,"endTime":2084.289,"body":"want someone who tells them"},{"speaker":"Nadja El Fertasi","startTime":2081.679,"endTime":2084.289,"body":"the truth because the truth"},{"speaker":"Nadja El Fertasi","startTime":2084.289,"endTime":2086.57,"body":"they can do something with"},{"speaker":"Nadja El Fertasi","startTime":2084.289,"endTime":2086.57,"body":"you can prevent, you can"},{"speaker":"Nadja El Fertasi","startTime":2086.57,"endTime":2087.829,"body":"manage, you can mitigate."},{"speaker":"Nadja El Fertasi","startTime":2088.009,"endTime":2091.34,"body":"And one of the reputation I"},{"speaker":"Nadja El Fertasi","startTime":2088.009,"endTime":2091.34,"body":"had, especially in my last job,"},{"speaker":"Nadja El Fertasi","startTime":2091.489,"endTime":2095.449,"body":"I was not always necessarily"},{"speaker":"Nadja El Fertasi","startTime":2091.489,"endTime":2095.449,"body":"very likable by my like the"},{"speaker":"Nadja El Fertasi","startTime":2095.449,"endTime":2099.529,"body":"biggest bosses, but when they"},{"speaker":"Nadja El Fertasi","startTime":2095.449,"endTime":2099.529,"body":"needed a reality check, they"},{"speaker":"Nadja El Fertasi","startTime":2099.65,"endTime":2103.9390000000003,"body":"always called me in because"},{"speaker":"Nadja El Fertasi","startTime":2099.65,"endTime":2103.9390000000003,"body":"they knew I would be Dutch."},{"speaker":"Nadja El Fertasi","startTime":2104.989,"endTime":2105.4390000000003,"body":"I was very."},{"speaker":"Nadja El Fertasi","startTime":2105.63,"endTime":2107.039,"body":"Respectful, obviously, right?"},{"speaker":"Nadja El Fertasi","startTime":2107.0440000000003,"endTime":2110.014,"body":"But I wasn't someone who was"},{"speaker":"Nadja El Fertasi","startTime":2107.0440000000003,"endTime":2110.014,"body":"like sucking up to the boss."},{"speaker":"Nadja El Fertasi","startTime":2110.0640000000003,"endTime":2111.9840000000004,"body":"Or trying to sugarcoat things."},{"speaker":"Nadja El Fertasi","startTime":2111.9840000000004,"endTime":2112.824,"body":"I call a shark."},{"speaker":"Nadja El Fertasi","startTime":2112.824,"endTime":2115.2540000000004,"body":"A shark, and I call"},{"speaker":"Nadja El Fertasi","startTime":2112.824,"endTime":2115.2540000000004,"body":"grass is green, right?"},{"speaker":"Nadja El Fertasi","startTime":2115.494,"endTime":2117.5640000000003,"body":"And I tell it what"},{"speaker":"Nadja El Fertasi","startTime":2115.494,"endTime":2117.5640000000003,"body":"it is and they said,"},{"speaker":"Nadja El Fertasi","startTime":2117.5640000000003,"endTime":2118.704,"body":"this are your options."},{"speaker":"Nadja El Fertasi","startTime":2118.7340000000004,"endTime":2119.844,"body":"I will support you anyway."},{"speaker":"Nadja El Fertasi","startTime":2119.844,"endTime":2122.815,"body":"But now you know how it is and"},{"speaker":"Nadja El Fertasi","startTime":2119.844,"endTime":2122.815,"body":"they appreciate that, right?"},{"speaker":"Nadja El Fertasi","startTime":2122.904,"endTime":2124.2540000000004,"body":"So don't seek to be liked."},{"speaker":"Nadja El Fertasi","startTime":2124.744,"endTime":2128.494,"body":"Seek to be leveraged for"},{"speaker":"Nadja El Fertasi","startTime":2124.744,"endTime":2128.494,"body":"your skillset, and that is"},{"speaker":"Nadja El Fertasi","startTime":2128.494,"endTime":2131.494,"body":"a very important skillset"},{"speaker":"Nadja El Fertasi","startTime":2128.494,"endTime":2131.494,"body":"in this age of deception."},{"speaker":"Galen Low","startTime":2131.645,"endTime":2132.634,"body":"That's"},{"speaker":"Galen Low","startTime":2131.645,"endTime":2132.634,"body":"what I love about it."},{"speaker":"Galen Low","startTime":2132.634,"endTime":2135.304,"body":"Because you said something"},{"speaker":"Galen Low","startTime":2132.634,"endTime":2135.304,"body":"earlier, you said it's not"},{"speaker":"Galen Low","startTime":2135.304,"endTime":2137.704,"body":"about being likable, it's"},{"speaker":"Galen Low","startTime":2135.304,"endTime":2137.704,"body":"about telling the truth and"},{"speaker":"Galen Low","startTime":2137.704,"endTime":2139.474,"body":"then winding that all the"},{"speaker":"Galen Low","startTime":2137.704,"endTime":2139.474,"body":"way back to the beginning."},{"speaker":"Galen Low","startTime":2139.684,"endTime":2143.884,"body":"Some people would equate being"},{"speaker":"Galen Low","startTime":2139.684,"endTime":2143.884,"body":"likable to being comfortable,"},{"speaker":"Galen Low","startTime":2144.094,"endTime":2145.804,"body":"and what we're saying is that."},{"speaker":"Galen Low","startTime":2146.424,"endTime":2148.824,"body":"When stakeholder groups and"},{"speaker":"Galen Low","startTime":2146.424,"endTime":2148.824,"body":"groups of humans are in a"},{"speaker":"Galen Low","startTime":2148.824,"endTime":2150.684,"body":"state of comfort, they're"},{"speaker":"Galen Low","startTime":2148.824,"endTime":2150.684,"body":"gonna make better decisions."},{"speaker":"Galen Low","startTime":2150.684,"endTime":2152.8140000000003,"body":"When they're in a state of"},{"speaker":"Galen Low","startTime":2150.684,"endTime":2152.8140000000003,"body":"duress, they're gonna make more"},{"speaker":"Galen Low","startTime":2152.8140000000003,"endTime":2155.2740000000003,"body":"primitive decisions, probably"},{"speaker":"Galen Low","startTime":2152.8140000000003,"endTime":2155.2740000000003,"body":"not necessarily good ones."},{"speaker":"Galen Low","startTime":2155.2740000000003,"endTime":2159.2340000000004,"body":"We're in like survival mode, but"},{"speaker":"Galen Low","startTime":2155.2740000000003,"endTime":2159.2340000000004,"body":"it's not the same as be likable,"},{"speaker":"Galen Low","startTime":2159.3540000000003,"endTime":2160.824,"body":"like be liked all the time."},{"speaker":"Galen Low","startTime":2160.884,"endTime":2162.145,"body":"You know, don't rock the boat."},{"speaker":"Galen Low","startTime":2162.145,"endTime":2164.5440000000003,"body":"It's this like level of,"},{"speaker":"Galen Low","startTime":2162.145,"endTime":2164.5440000000003,"body":"it's this balance between"},{"speaker":"Galen Low","startTime":2164.5440000000003,"endTime":2166.6690000000003,"body":"comfort and discomfort"},{"speaker":"Galen Low","startTime":2164.5440000000003,"endTime":2166.6690000000003,"body":"that gets to the truth."},{"speaker":"Galen Low","startTime":2167.244,"endTime":2169.885,"body":"That allows people to make"},{"speaker":"Galen Low","startTime":2167.244,"endTime":2169.885,"body":"decisions in a state of comfort,"},{"speaker":"Galen Low","startTime":2169.974,"endTime":2172.8250000000003,"body":"quote unquote comfort, not"},{"speaker":"Galen Low","startTime":2169.974,"endTime":2172.8250000000003,"body":"necessarily in a state of like"},{"speaker":"Galen Low","startTime":2172.974,"endTime":2175.795,"body":"sycophantic, you know, lies,"},{"speaker":"Galen Low","startTime":2172.974,"endTime":2175.795,"body":"where it's like, oh, don't"},{"speaker":"Galen Low","startTime":2175.795,"endTime":2176.934,"body":"worry, I'm gonna sugarcoat it."},{"speaker":"Galen Low","startTime":2176.934,"endTime":2178.135,"body":"Everything's gonna be fine."},{"speaker":"Galen Low","startTime":2178.3450000000003,"endTime":2179.034,"body":"That's not the goal."},{"speaker":"Galen Low","startTime":2179.034,"endTime":2181.974,"body":"The goal is actually to set"},{"speaker":"Galen Low","startTime":2179.034,"endTime":2181.974,"body":"up your emotional firewall,"},{"speaker":"Galen Low","startTime":2182.065,"endTime":2184.38,"body":"to have your intentional"},{"speaker":"Galen Low","startTime":2182.065,"endTime":2184.38,"body":"resilience so that you can have."},{"speaker":"Galen Low","startTime":2185.174,"endTime":2187.034,"body":"Conversations in a state"},{"speaker":"Galen Low","startTime":2185.174,"endTime":2187.034,"body":"of comfort which might"},{"speaker":"Galen Low","startTime":2187.034,"endTime":2188.775,"body":"actually be uncomfortable."},{"speaker":"Nadja El Fertasi","startTime":2188.835,"endTime":2189.704,"body":"Exactly."},{"speaker":"Galen Low","startTime":2189.795,"endTime":2192.585,"body":"And not necessarily"},{"speaker":"Galen Low","startTime":2189.795,"endTime":2192.585,"body":"be the one who's liked telling"},{"speaker":"Galen Low","startTime":2192.585,"endTime":2194.895,"body":"them what they want to hear,"},{"speaker":"Galen Low","startTime":2192.585,"endTime":2194.895,"body":"but actually having the"},{"speaker":"Galen Low","startTime":2194.895,"endTime":2196.364,"body":"resilience to tell the truth."},{"speaker":"Nadja El Fertasi","startTime":2196.634,"endTime":2196.844,"body":"Yeah."},{"speaker":"Nadja El Fertasi","startTime":2196.844,"endTime":2200.174,"body":"So first of all, sometimes"},{"speaker":"Nadja El Fertasi","startTime":2196.844,"endTime":2200.174,"body":"I get like Nadja, but I was"},{"speaker":"Nadja El Fertasi","startTime":2200.174,"endTime":2203.565,"body":"honest and it cost me my job"},{"speaker":"Nadja El Fertasi","startTime":2200.174,"endTime":2203.565,"body":"or cost me the relationship."},{"speaker":"Nadja El Fertasi","startTime":2203.715,"endTime":2206.864,"body":"And I love the honesty as"},{"speaker":"Nadja El Fertasi","startTime":2203.715,"endTime":2206.864,"body":"a character skill, right?"},{"speaker":"Nadja El Fertasi","startTime":2206.895,"endTime":2207.764,"body":"You can overuse it."},{"speaker":"Nadja El Fertasi","startTime":2208.4390000000003,"endTime":2210.9900000000002,"body":"You really blunt, or you"},{"speaker":"Nadja El Fertasi","startTime":2208.4390000000003,"endTime":2210.9900000000002,"body":"can underuse it, which"},{"speaker":"Nadja El Fertasi","startTime":2210.9900000000002,"endTime":2211.889,"body":"you don't use it at all."},{"speaker":"Nadja El Fertasi","startTime":2212.039,"endTime":2215.9700000000003,"body":"It's understanding how to"},{"speaker":"Nadja El Fertasi","startTime":2212.039,"endTime":2215.9700000000003,"body":"leverage honesty in a way"},{"speaker":"Nadja El Fertasi","startTime":2216.059,"endTime":2218.76,"body":"that fits the culture,"},{"speaker":"Nadja El Fertasi","startTime":2216.059,"endTime":2218.76,"body":"that fits the context."},{"speaker":"Nadja El Fertasi","startTime":2218.76,"endTime":2220.92,"body":"You have to have cultural"},{"speaker":"Nadja El Fertasi","startTime":2218.76,"endTime":2220.92,"body":"intelligence as well."},{"speaker":"Nadja El Fertasi","startTime":2221.01,"endTime":2223.9500000000003,"body":"You're not gonna say to"},{"speaker":"Nadja El Fertasi","startTime":2221.01,"endTime":2223.9500000000003,"body":"your boss, Hey jerk, this"},{"speaker":"Nadja El Fertasi","startTime":2223.9500000000003,"endTime":2225.03,"body":"is not how we do things."},{"speaker":"Nadja El Fertasi","startTime":2225.03,"endTime":2225.27,"body":"Right."},{"speaker":"Nadja El Fertasi","startTime":2225.69,"endTime":2226.32,"body":"You may think it."},{"speaker":"Galen Low","startTime":2226.32,"endTime":2226.86,"body":"You're wrong."},{"speaker":"Nadja El Fertasi","startTime":2226.9500000000003,"endTime":2227.34,"body":"Yeah."},{"speaker":"Nadja El Fertasi","startTime":2227.34,"endTime":2230.07,"body":"That's gonna get you"},{"speaker":"Nadja El Fertasi","startTime":2227.34,"endTime":2230.07,"body":"probably fired, but you"},{"speaker":"Nadja El Fertasi","startTime":2230.07,"endTime":2232.53,"body":"can say, I understand"},{"speaker":"Nadja El Fertasi","startTime":2230.07,"endTime":2232.53,"body":"where you're coming from."},{"speaker":"Nadja El Fertasi","startTime":2232.53,"endTime":2233.88,"body":"I understand why you would."},{"speaker":"Nadja El Fertasi","startTime":2234.23,"endTime":2236.57,"body":"Go with this way,"},{"speaker":"Nadja El Fertasi","startTime":2234.23,"endTime":2236.57,"body":"A, B, C, and D."},{"speaker":"Nadja El Fertasi","startTime":2236.75,"endTime":2238.849,"body":"Let me offer you a"},{"speaker":"Nadja El Fertasi","startTime":2236.75,"endTime":2238.849,"body":"different perspective"},{"speaker":"Nadja El Fertasi","startTime":2238.849,"endTime":2240.079,"body":"for your consideration."},{"speaker":"Nadja El Fertasi","startTime":2240.26,"endTime":2243.05,"body":"And even if you're someone"},{"speaker":"Nadja El Fertasi","startTime":2240.26,"endTime":2243.05,"body":"who is just cuts to chase and"},{"speaker":"Nadja El Fertasi","startTime":2243.05,"endTime":2245.2400000000002,"body":"you don't like this kind of"},{"speaker":"Nadja El Fertasi","startTime":2243.05,"endTime":2245.2400000000002,"body":"talk, but if you're dealing"},{"speaker":"Nadja El Fertasi","startTime":2245.2400000000002,"endTime":2248.78,"body":"with a senior stakeholder"},{"speaker":"Nadja El Fertasi","startTime":2245.2400000000002,"endTime":2248.78,"body":"that has a fragile ego or"},{"speaker":"Nadja El Fertasi","startTime":2248.78,"endTime":2252.349,"body":"is overloaded or whatever,"},{"speaker":"Nadja El Fertasi","startTime":2248.78,"endTime":2252.349,"body":"people have personalities, you"},{"speaker":"Nadja El Fertasi","startTime":2252.349,"endTime":2254.78,"body":"need to be able to understand"},{"speaker":"Nadja El Fertasi","startTime":2252.349,"endTime":2254.78,"body":"how they make decisions"},{"speaker":"Nadja El Fertasi","startTime":2254.78,"endTime":2255.5150000000003,"body":"and how to speak to them."},{"speaker":"Nadja El Fertasi","startTime":2255.985,"endTime":2259.045,"body":"So you can use honesty, but"},{"speaker":"Nadja El Fertasi","startTime":2255.985,"endTime":2259.045,"body":"you just tailor it and you're"},{"speaker":"Nadja El Fertasi","startTime":2259.045,"endTime":2261.715,"body":"not being less honest, it's"},{"speaker":"Nadja El Fertasi","startTime":2259.045,"endTime":2261.715,"body":"just in the way you deliver it."},{"speaker":"Nadja El Fertasi","startTime":2261.8650000000002,"endTime":2264.2050000000004,"body":"A lot of people think it's"},{"speaker":"Nadja El Fertasi","startTime":2261.8650000000002,"endTime":2264.2050000000004,"body":"communication is verbal."},{"speaker":"Nadja El Fertasi","startTime":2264.2050000000004,"endTime":2267.235,"body":"No it's the way you sit, the"},{"speaker":"Nadja El Fertasi","startTime":2264.2050000000004,"endTime":2267.235,"body":"way you speak your energy."},{"speaker":"Nadja El Fertasi","startTime":2267.414,"endTime":2270.1150000000002,"body":"If you're gonna come raising"},{"speaker":"Nadja El Fertasi","startTime":2267.414,"endTime":2270.1150000000002,"body":"in with anger, I'm gonna teach"},{"speaker":"Nadja El Fertasi","startTime":2270.1150000000002,"endTime":2271.3450000000003,"body":"this, you know, he doesn't know."},{"speaker":"Nadja El Fertasi","startTime":2271.465,"endTime":2273.835,"body":"Project manager have this"},{"speaker":"Nadja El Fertasi","startTime":2271.465,"endTime":2273.835,"body":"tendency, they don't know"},{"speaker":"Nadja El Fertasi","startTime":2273.835,"endTime":2276.385,"body":"what we're going through and"},{"speaker":"Nadja El Fertasi","startTime":2273.835,"endTime":2276.385,"body":"we have all the details and"},{"speaker":"Nadja El Fertasi","startTime":2276.385,"endTime":2279.8650000000002,"body":"they're just sitting in high"},{"speaker":"Nadja El Fertasi","startTime":2276.385,"endTime":2279.8650000000002,"body":"up somewhere, all that energy."},{"speaker":"Nadja El Fertasi","startTime":2279.8650000000002,"endTime":2281.0950000000003,"body":"You think they're"},{"speaker":"Nadja El Fertasi","startTime":2279.8650000000002,"endTime":2281.0950000000003,"body":"gonna be recessive."},{"speaker":"Nadja El Fertasi","startTime":2281.1400000000003,"endTime":2284.4700000000003,"body":"We're gonna say,"},{"speaker":"Nadja El Fertasi","startTime":2281.1400000000003,"endTime":2284.4700000000003,"body":"Hey, who's this guy?"},{"speaker":"Nadja El Fertasi","startTime":2284.4700000000003,"endTime":2285.67,"body":"Or who's this woman?"},{"speaker":"Nadja El Fertasi","startTime":2285.8500000000004,"endTime":2288.1600000000003,"body":"And the other thing"},{"speaker":"Nadja El Fertasi","startTime":2285.8500000000004,"endTime":2288.1600000000003,"body":"is, you can make good"},{"speaker":"Nadja El Fertasi","startTime":2288.1600000000003,"endTime":2289.3,"body":"decisions on the pressure."},{"speaker":"Nadja El Fertasi","startTime":2289.3,"endTime":2291.61,"body":"If you train people, if people"},{"speaker":"Nadja El Fertasi","startTime":2289.3,"endTime":2291.61,"body":"are not trained, they're"},{"speaker":"Nadja El Fertasi","startTime":2291.61,"endTime":2292.8700000000003,"body":"gonna make poor decisions."},{"speaker":"Nadja El Fertasi","startTime":2293.0800000000004,"endTime":2297.94,"body":"But if you learn people to stay"},{"speaker":"Nadja El Fertasi","startTime":2293.0800000000004,"endTime":2297.94,"body":"cool, then their brain is not"},{"speaker":"Nadja El Fertasi","startTime":2297.94,"endTime":2301.9900000000002,"body":"going to add the stress and know"},{"speaker":"Nadja El Fertasi","startTime":2297.94,"endTime":2301.9900000000002,"body":"exactly what to do, when to do"},{"speaker":"Nadja El Fertasi","startTime":2301.9900000000002,"endTime":2303.6400000000003,"body":"it, even if there's no protocol."},{"speaker":"Nadja El Fertasi","startTime":2303.8500000000004,"endTime":2305.1400000000003,"body":"When people stay present."},{"speaker":"Nadja El Fertasi","startTime":2305.395,"endTime":2306.895,"body":"And grounded in the moment."},{"speaker":"Nadja El Fertasi","startTime":2307.164,"endTime":2310.0150000000003,"body":"A lot of times people with low"},{"speaker":"Nadja El Fertasi","startTime":2307.164,"endTime":2310.0150000000003,"body":"levels of stress tolerance,"},{"speaker":"Nadja El Fertasi","startTime":2310.045,"endTime":2312.625,"body":"which is another emotional"},{"speaker":"Nadja El Fertasi","startTime":2310.045,"endTime":2312.625,"body":"firewalls, they project, they"},{"speaker":"Nadja El Fertasi","startTime":2312.625,"endTime":2314.0950000000003,"body":"go into worst case scenarios."},{"speaker":"Nadja El Fertasi","startTime":2314.2450000000003,"endTime":2316.135,"body":"They're not focusing on the"},{"speaker":"Nadja El Fertasi","startTime":2314.2450000000003,"endTime":2316.135,"body":"next five step and next five"},{"speaker":"Nadja El Fertasi","startTime":2316.135,"endTime":2319.3450000000003,"body":"step, so their brain is causing"},{"speaker":"Nadja El Fertasi","startTime":2316.135,"endTime":2319.3450000000003,"body":"more stress and is impacting"},{"speaker":"Nadja El Fertasi","startTime":2319.3450000000003,"endTime":2320.934,"body":"their decision making ability."},{"speaker":"Nadja El Fertasi","startTime":2321.025,"endTime":2324.175,"body":"But if you teach people to stay"},{"speaker":"Nadja El Fertasi","startTime":2321.025,"endTime":2324.175,"body":"calm, cool on the pressure, then"},{"speaker":"Nadja El Fertasi","startTime":2324.175,"endTime":2328.735,"body":"they will know what to do from"},{"speaker":"Nadja El Fertasi","startTime":2324.175,"endTime":2328.735,"body":"a highly tested decision making"},{"speaker":"Nadja El Fertasi","startTime":2328.735,"endTime":2330.204,"body":"capability if they will sense."},{"speaker":"Nadja El Fertasi","startTime":2330.7400000000002,"endTime":2333.02,"body":"The third thing I wanted to"},{"speaker":"Nadja El Fertasi","startTime":2330.7400000000002,"endTime":2333.02,"body":"say is when you're working"},{"speaker":"Nadja El Fertasi","startTime":2333.02,"endTime":2336.5,"body":"with people who have fragile"},{"speaker":"Nadja El Fertasi","startTime":2333.02,"endTime":2336.5,"body":"egos, then that is a problem."},{"speaker":"Nadja El Fertasi","startTime":2336.5,"endTime":2339.32,"body":"That is a risk if you don't"},{"speaker":"Nadja El Fertasi","startTime":2336.5,"endTime":2339.32,"body":"teach them, because they're"},{"speaker":"Nadja El Fertasi","startTime":2339.32,"endTime":2343.4300000000003,"body":"going to do everything to"},{"speaker":"Nadja El Fertasi","startTime":2339.32,"endTime":2343.4300000000003,"body":"preserve their identity,"},{"speaker":"Nadja El Fertasi","startTime":2343.4300000000003,"endTime":2346.4300000000003,"body":"their sense of self at the"},{"speaker":"Nadja El Fertasi","startTime":2343.4300000000003,"endTime":2346.4300000000003,"body":"cost of the business, at the"},{"speaker":"Nadja El Fertasi","startTime":2346.4300000000003,"endTime":2349.46,"body":"cost of the project, because"},{"speaker":"Nadja El Fertasi","startTime":2346.4300000000003,"endTime":2349.46,"body":"it's no longer about what is"},{"speaker":"Nadja El Fertasi","startTime":2349.46,"endTime":2352.1600000000003,"body":"good for the business, what"},{"speaker":"Nadja El Fertasi","startTime":2349.46,"endTime":2352.1600000000003,"body":"is good for the project, it"},{"speaker":"Nadja El Fertasi","startTime":2352.1600000000003,"endTime":2353.75,"body":"is about what is good for."},{"speaker":"Nadja El Fertasi","startTime":2354.0,"endTime":2358.77,"body":"People's perception about"},{"speaker":"Nadja El Fertasi","startTime":2354.0,"endTime":2358.77,"body":"me, and some egos are beyond"},{"speaker":"Nadja El Fertasi","startTime":2358.77,"endTime":2363.449,"body":"repair, if I can say, but most"},{"speaker":"Nadja El Fertasi","startTime":2358.77,"endTime":2363.449,"body":"it is just giving them the"},{"speaker":"Nadja El Fertasi","startTime":2363.449,"endTime":2366.179,"body":"toolkit because we all have"},{"speaker":"Nadja El Fertasi","startTime":2363.449,"endTime":2366.179,"body":"insecurities, we all have,"},{"speaker":"Nadja El Fertasi","startTime":2366.179,"endTime":2369.239,"body":"and even I have fragile egos"},{"speaker":"Nadja El Fertasi","startTime":2366.179,"endTime":2369.239,"body":"from time to time, but toolkit"},{"speaker":"Nadja El Fertasi","startTime":2369.239,"endTime":2372.875,"body":"to manage it in a safe way,"},{"speaker":"Nadja El Fertasi","startTime":2369.239,"endTime":2372.875,"body":"a safe psychological space."},{"speaker":"Galen Low","startTime":2373.3450000000003,"endTime":2374.0350000000003,"body":"I really like that."},{"speaker":"Galen Low","startTime":2374.0350000000003,"endTime":2376.135,"body":"And also I'm reminded, and"},{"speaker":"Galen Low","startTime":2374.0350000000003,"endTime":2376.135,"body":"don't quote me on this, but"},{"speaker":"Galen Low","startTime":2376.135,"endTime":2378.655,"body":"I feel like some fighter"},{"speaker":"Galen Low","startTime":2376.135,"endTime":2378.655,"body":"pilots, part of the training"},{"speaker":"Galen Low","startTime":2378.655,"endTime":2381.565,"body":"is that you're flying a"},{"speaker":"Galen Low","startTime":2378.655,"endTime":2381.565,"body":"training mission and someone is"},{"speaker":"Galen Low","startTime":2381.565,"endTime":2382.675,"body":"yelling at you the whole time."},{"speaker":"Galen Low","startTime":2382.855,"endTime":2384.684,"body":"It's so that you"},{"speaker":"Galen Low","startTime":2382.855,"endTime":2384.684,"body":"can kind of learn."},{"speaker":"Galen Low","startTime":2384.684,"endTime":2388.195,"body":"I like that idea that you can"},{"speaker":"Galen Low","startTime":2384.684,"endTime":2388.195,"body":"train yourself to be presence"},{"speaker":"Galen Low","startTime":2388.195,"endTime":2391.71,"body":"even in situations of high"},{"speaker":"Galen Low","startTime":2388.195,"endTime":2391.71,"body":"stress by not letting your own"},{"speaker":"Galen Low","startTime":2391.71,"endTime":2394.98,"body":"stress compound internally until"},{"speaker":"Galen Low","startTime":2391.71,"endTime":2394.98,"body":"you can't make good decisions."},{"speaker":"Nadja El Fertasi","startTime":2395.13,"endTime":2396.63,"body":"You know"},{"speaker":"Nadja El Fertasi","startTime":2395.13,"endTime":2396.63,"body":"what the best training is?"},{"speaker":"Nadja El Fertasi","startTime":2396.69,"endTime":2397.469,"body":"It's for free."},{"speaker":"Galen Low","startTime":2397.559,"endTime":2398.34,"body":"Being"},{"speaker":"Galen Low","startTime":2397.559,"endTime":2398.34,"body":"a project manager?"},{"speaker":"Nadja El Fertasi","startTime":2398.34,"endTime":2399.179,"body":"It's offspring."},{"speaker":"Galen Low","startTime":2399.48,"endTime":2399.869,"body":"Oh yeah."},{"speaker":"Nadja El Fertasi","startTime":2400.17,"endTime":2401.565,"body":"Being"},{"speaker":"Nadja El Fertasi","startTime":2400.17,"endTime":2401.565,"body":"a parent to an offspring."},{"speaker":"Galen Low","startTime":2402.425,"endTime":2402.965,"body":"That's fair."},{"speaker":"Nadja El Fertasi","startTime":2403.65,"endTime":2406.529,"body":"I, my son,"},{"speaker":"Nadja El Fertasi","startTime":2403.65,"endTime":2406.529,"body":"bless him, but he has like"},{"speaker":"Nadja El Fertasi","startTime":2406.71,"endTime":2409.889,"body":"taught me the last skills"},{"speaker":"Nadja El Fertasi","startTime":2406.71,"endTime":2409.889,"body":"I needed to stay calm."},{"speaker":"Nadja El Fertasi","startTime":2409.889,"endTime":2412.5,"body":"When you have a little"},{"speaker":"Nadja El Fertasi","startTime":2409.889,"endTime":2412.5,"body":"T-Rex going at you"},{"speaker":"Galen Low","startTime":2414.029,"endTime":2414.239,"body":"Yeah."},{"speaker":"Galen Low","startTime":2414.239,"endTime":2416.46,"body":"That definitely requires"},{"speaker":"Galen Low","startTime":2414.239,"endTime":2416.46,"body":"presence and good judgment."},{"speaker":"Nadja El Fertasi","startTime":2416.61,"endTime":2416.849,"body":"Exactly."},{"speaker":"Nadja El Fertasi","startTime":2416.849,"endTime":2417.09,"body":"That's fair."},{"speaker":"Galen Low","startTime":2417.77,"endTime":2420.289,"body":"I wonder if we"},{"speaker":"Galen Low","startTime":2417.77,"endTime":2420.289,"body":"can overlay AI now, maybe"},{"speaker":"Galen Low","startTime":2420.289,"endTime":2422.27,"body":"we can round up, we've"},{"speaker":"Galen Low","startTime":2420.289,"endTime":2422.27,"body":"talked about some tactics."},{"speaker":"Galen Low","startTime":2422.27,"endTime":2424.639,"body":"We've talked about the"},{"speaker":"Galen Low","startTime":2422.27,"endTime":2424.639,"body":"value of training around"},{"speaker":"Galen Low","startTime":2424.639,"endTime":2426.92,"body":"emotional intelligence,"},{"speaker":"Galen Low","startTime":2424.639,"endTime":2426.92,"body":"not for one individual,"},{"speaker":"Galen Low","startTime":2426.92,"endTime":2429.679,"body":"but organization-wide,"},{"speaker":"Galen Low","startTime":2426.92,"endTime":2429.679,"body":"because it will address"},{"speaker":"Galen Low","startTime":2429.679,"endTime":2432.349,"body":"risk and it will, you know,"},{"speaker":"Galen Low","startTime":2429.679,"endTime":2432.349,"body":"solid project outcomes."},{"speaker":"Galen Low","startTime":2432.5,"endTime":2434.69,"body":"You mentioned AI, you"},{"speaker":"Galen Low","startTime":2432.5,"endTime":2434.69,"body":"mentioned gamification."},{"speaker":"Galen Low","startTime":2434.719,"endTime":2436.52,"body":"I'm thinking through a"},{"speaker":"Galen Low","startTime":2434.719,"endTime":2436.52,"body":"whole bunch of things"},{"speaker":"Galen Low","startTime":2436.52,"endTime":2438.32,"body":"like, for example, one"},{"speaker":"Galen Low","startTime":2436.52,"endTime":2438.32,"body":"of my favorite tools."},{"speaker":"Galen Low","startTime":2438.69,"endTime":2440.46,"body":"I think it's by a group"},{"speaker":"Galen Low","startTime":2438.69,"endTime":2440.46,"body":"called the Goblin Tools."},{"speaker":"Galen Low","startTime":2440.46,"endTime":2441.329,"body":"It's called formalize."},{"speaker":"Galen Low","startTime":2441.42,"endTime":2444.15,"body":"It's you take that raw,"},{"speaker":"Galen Low","startTime":2441.42,"endTime":2444.15,"body":"unfiltered thought, the"},{"speaker":"Galen Low","startTime":2444.15,"endTime":2447.03,"body":"email you wanna send, and"},{"speaker":"Galen Low","startTime":2444.15,"endTime":2447.03,"body":"then AI rewrites it into"},{"speaker":"Galen Low","startTime":2447.0600000000004,"endTime":2448.23,"body":"something more professional."},{"speaker":"Galen Low","startTime":2448.26,"endTime":2450.539,"body":"Talking about that sort of,"},{"speaker":"Galen Low","startTime":2448.26,"endTime":2450.539,"body":"you know, the cultural nuances,"},{"speaker":"Galen Low","startTime":2450.539,"endTime":2453.989,"body":"your understanding of not"},{"speaker":"Galen Low","startTime":2450.539,"endTime":2453.989,"body":"just being honest and brash,"},{"speaker":"Galen Low","startTime":2453.989,"endTime":2455.489,"body":"but honest and professional."},{"speaker":"Galen Low","startTime":2455.8,"endTime":2457.9,"body":"But I wonder if you could"},{"speaker":"Galen Low","startTime":2455.8,"endTime":2457.9,"body":"talk to me a bit about how"},{"speaker":"Galen Low","startTime":2458.1400000000003,"endTime":2462.52,"body":"you are overlaying AI onto"},{"speaker":"Galen Low","startTime":2458.1400000000003,"endTime":2462.52,"body":"emotional intelligence and"},{"speaker":"Galen Low","startTime":2462.52,"endTime":2463.8700000000003,"body":"emotional intelligence training."},{"speaker":"Galen Low","startTime":2464.05,"endTime":2466.1800000000003,"body":"Can you tell us a bit about"},{"speaker":"Galen Low","startTime":2464.05,"endTime":2466.1800000000003,"body":"the gamification aspect of"},{"speaker":"Galen Low","startTime":2466.1800000000003,"endTime":2468.2200000000003,"body":"things and then maybe we"},{"speaker":"Galen Low","startTime":2466.1800000000003,"endTime":2468.2200000000003,"body":"could like look out into the"},{"speaker":"Galen Low","startTime":2468.2200000000003,"endTime":2471.01,"body":"future of like what can be"},{"speaker":"Galen Low","startTime":2468.2200000000003,"endTime":2471.01,"body":"possible that can help us"},{"speaker":"Galen Low","startTime":2471.01,"endTime":2472.5400000000004,"body":"navigate our emotions better?"},{"speaker":"Galen Low","startTime":2472.69,"endTime":2473.8450000000003,"body":"You know, three to"},{"speaker":"Galen Low","startTime":2472.69,"endTime":2473.8450000000003,"body":"five years from now."},{"speaker":"Nadja El Fertasi","startTime":2474.42,"endTime":2477.3,"body":"So if you're"},{"speaker":"Nadja El Fertasi","startTime":2474.42,"endTime":2477.3,"body":"someone like me, like you didn't"},{"speaker":"Nadja El Fertasi","startTime":2477.3,"endTime":2481.855,"body":"use AI, you had fears around"},{"speaker":"Nadja El Fertasi","startTime":2477.3,"endTime":2481.855,"body":"AI, it'll require an ego debt."},{"speaker":"Nadja El Fertasi","startTime":2482.125,"endTime":2484.885,"body":"So you can read, I think it's"},{"speaker":"Nadja El Fertasi","startTime":2482.125,"endTime":2484.885,"body":"Ryan Holiday's book about ego"},{"speaker":"Nadja El Fertasi","startTime":2484.885,"endTime":2488.3650000000002,"body":"debts if you like, but you"},{"speaker":"Nadja El Fertasi","startTime":2484.885,"endTime":2488.3650000000002,"body":"have to be prepared to die."},{"speaker":"Nadja El Fertasi","startTime":2488.3650000000002,"endTime":2488.9950000000003,"body":"Ego."},{"speaker":"Nadja El Fertasi","startTime":2488.9950000000003,"endTime":2489.295,"body":"Right?"},{"speaker":"Nadja El Fertasi","startTime":2489.295,"endTime":2489.655,"body":"Right."},{"speaker":"Nadja El Fertasi","startTime":2489.655,"endTime":2492.355,"body":"Because a lot of people have"},{"speaker":"Nadja El Fertasi","startTime":2489.655,"endTime":2492.355,"body":"these fears that, oh my God,"},{"speaker":"Nadja El Fertasi","startTime":2492.835,"endTime":2495.505,"body":"AI is intelligent, or it"},{"speaker":"Nadja El Fertasi","startTime":2492.835,"endTime":2495.505,"body":"will become intelligent to"},{"speaker":"Nadja El Fertasi","startTime":2495.505,"endTime":2497.905,"body":"the point that what is my"},{"speaker":"Nadja El Fertasi","startTime":2495.505,"endTime":2497.905,"body":"purpose in certain areas?"},{"speaker":"Nadja El Fertasi","startTime":2498.2050000000004,"endTime":2498.355,"body":"So."},{"speaker":"Nadja El Fertasi","startTime":2498.775,"endTime":2501.2050000000004,"body":"Actually how I overcame"},{"speaker":"Nadja El Fertasi","startTime":2498.775,"endTime":2501.2050000000004,"body":"this, it's like it's"},{"speaker":"Nadja El Fertasi","startTime":2501.2050000000004,"endTime":2503.7250000000004,"body":"not as intelligence"},{"speaker":"Nadja El Fertasi","startTime":2501.2050000000004,"endTime":2503.7250000000004,"body":"yet as we may think."},{"speaker":"Nadja El Fertasi","startTime":2503.7250000000004,"endTime":2507.565,"body":"It's intelligence in way how"},{"speaker":"Nadja El Fertasi","startTime":2503.7250000000004,"endTime":2507.565,"body":"it manages information, how"},{"speaker":"Nadja El Fertasi","startTime":2507.565,"endTime":2510.355,"body":"it translates information,"},{"speaker":"Nadja El Fertasi","startTime":2507.565,"endTime":2510.355,"body":"and how it takes all this"},{"speaker":"Nadja El Fertasi","startTime":2510.355,"endTime":2513.655,"body":"information that we have been"},{"speaker":"Nadja El Fertasi","startTime":2510.355,"endTime":2513.655,"body":"building for decades, right?"},{"speaker":"Nadja El Fertasi","startTime":2513.835,"endTime":2517.045,"body":"But it's not necessarily"},{"speaker":"Nadja El Fertasi","startTime":2513.835,"endTime":2517.045,"body":"creative in the sense the"},{"speaker":"Nadja El Fertasi","startTime":2517.045,"endTime":2518.965,"body":"way people are creative."},{"speaker":"Nadja El Fertasi","startTime":2519.2650000000003,"endTime":2522.445,"body":"So this is how I use"},{"speaker":"Nadja El Fertasi","startTime":2519.2650000000003,"endTime":2522.445,"body":"AI for my business."},{"speaker":"Nadja El Fertasi","startTime":2522.6850000000004,"endTime":2523.8250000000003,"body":"I start with the basics."},{"speaker":"Nadja El Fertasi","startTime":2523.8250000000003,"endTime":2524.315,"body":"It's like it."},{"speaker":"Nadja El Fertasi","startTime":2524.8050000000003,"endTime":2526.215,"body":"Don't touch technology."},{"speaker":"Nadja El Fertasi","startTime":2526.5150000000003,"endTime":2529.605,"body":"First, I think about user"},{"speaker":"Nadja El Fertasi","startTime":2526.5150000000003,"endTime":2529.605,"body":"experience and you can"},{"speaker":"Nadja El Fertasi","startTime":2529.605,"endTime":2530.895,"body":"get very creative with it."},{"speaker":"Nadja El Fertasi","startTime":2531.0750000000003,"endTime":2534.0150000000003,"body":"And then the third or fourth"},{"speaker":"Nadja El Fertasi","startTime":2531.0750000000003,"endTime":2534.0150000000003,"body":"step, then you use AI."},{"speaker":"Nadja El Fertasi","startTime":2534.3450000000003,"endTime":2535.425,"body":"Well, how can you build it?"},{"speaker":"Nadja El Fertasi","startTime":2535.425,"endTime":2537.735,"body":"And here's where AI is"},{"speaker":"Nadja El Fertasi","startTime":2535.425,"endTime":2537.735,"body":"magnificent because it"},{"speaker":"Nadja El Fertasi","startTime":2537.735,"endTime":2541.2450000000003,"body":"can become so creative,"},{"speaker":"Nadja El Fertasi","startTime":2537.735,"endTime":2541.2450000000003,"body":"so flexible, so adaptable."},{"speaker":"Nadja El Fertasi","startTime":2541.395,"endTime":2543.945,"body":"One of the biggest project"},{"speaker":"Nadja El Fertasi","startTime":2541.395,"endTime":2543.945,"body":"challenges is how do you"},{"speaker":"Nadja El Fertasi","startTime":2543.945,"endTime":2546.525,"body":"report in a way that every"},{"speaker":"Nadja El Fertasi","startTime":2543.945,"endTime":2546.525,"body":"stakeholder understands it."},{"speaker":"Nadja El Fertasi","startTime":2546.96,"endTime":2549.449,"body":"Some stakeholders"},{"speaker":"Nadja El Fertasi","startTime":2546.96,"endTime":2549.449,"body":"like to read 15 pages."},{"speaker":"Nadja El Fertasi","startTime":2549.63,"endTime":2551.639,"body":"Other stakeholders"},{"speaker":"Nadja El Fertasi","startTime":2549.63,"endTime":2551.639,"body":"want three sentences."},{"speaker":"Nadja El Fertasi","startTime":2551.88,"endTime":2555.239,"body":"One stakeholders just wants a"},{"speaker":"Nadja El Fertasi","startTime":2551.88,"endTime":2555.239,"body":"voice note, so all they have"},{"speaker":"Nadja El Fertasi","startTime":2555.239,"endTime":2557.4,"body":"different needs, and you need"},{"speaker":"Nadja El Fertasi","startTime":2555.239,"endTime":2557.4,"body":"to manage all those needs."},{"speaker":"Nadja El Fertasi","startTime":2557.4,"endTime":2560.309,"body":"Well, here you can make"},{"speaker":"Nadja El Fertasi","startTime":2557.4,"endTime":2560.309,"body":"one report, but the"},{"speaker":"Nadja El Fertasi","startTime":2560.309,"endTime":2563.25,"body":"way it's diffused, it's"},{"speaker":"Nadja El Fertasi","startTime":2560.309,"endTime":2563.25,"body":"using AI to diffuse it in"},{"speaker":"Nadja El Fertasi","startTime":2563.25,"endTime":2565.255,"body":"different ways that meets"},{"speaker":"Nadja El Fertasi","startTime":2563.25,"endTime":2565.255,"body":"the stakeholders needs."},{"speaker":"Galen Low","startTime":2565.75,"endTime":2567.34,"body":"I like the"},{"speaker":"Galen Low","startTime":2565.75,"endTime":2567.34,"body":"word diffuse from a"},{"speaker":"Galen Low","startTime":2567.34,"endTime":2569.59,"body":"distribution standpoint,"},{"speaker":"Galen Low","startTime":2567.34,"endTime":2569.59,"body":"like a tailored personalized"},{"speaker":"Galen Low","startTime":2569.59,"endTime":2570.8500000000004,"body":"communication standpoint."},{"speaker":"Galen Low","startTime":2571.03,"endTime":2572.5840000000003,"body":"I think that's like"},{"speaker":"Galen Low","startTime":2571.03,"endTime":2572.5840000000003,"body":"a brilliant use."},{"speaker":"Galen Low","startTime":2572.7340000000004,"endTime":2573.934,"body":"I think it covers"},{"speaker":"Galen Low","startTime":2572.7340000000004,"endTime":2573.934,"body":"a lot of bases."},{"speaker":"Galen Low","startTime":2573.934,"endTime":2576.184,"body":"A you know, we started out by"},{"speaker":"Galen Low","startTime":2573.934,"endTime":2576.184,"body":"talking about the fact that"},{"speaker":"Galen Low","startTime":2576.184,"endTime":2578.224,"body":"sometimes your stakeholders"},{"speaker":"Galen Low","startTime":2576.184,"endTime":2578.224,"body":"are gonna be, you know, a"},{"speaker":"Galen Low","startTime":2578.224,"endTime":2579.634,"body":"ragtag group of individuals."},{"speaker":"Galen Low","startTime":2579.634,"endTime":2581.494,"body":"Sometimes they're out to get"},{"speaker":"Galen Low","startTime":2579.634,"endTime":2581.494,"body":"each other, sometimes they."},{"speaker":"Galen Low","startTime":2581.799,"endTime":2583.779,"body":"I feel like they're toddlers"},{"speaker":"Galen Low","startTime":2581.799,"endTime":2583.779,"body":"in the backseat, you"},{"speaker":"Galen Low","startTime":2583.779,"endTime":2586.1490000000003,"body":"know, like fighting and is"},{"speaker":"Galen Low","startTime":2583.779,"endTime":2586.1490000000003,"body":"impossible to manage them."},{"speaker":"Galen Low","startTime":2586.329,"endTime":2587.949,"body":"And then we're talking"},{"speaker":"Galen Low","startTime":2586.329,"endTime":2587.949,"body":"about, you know, the"},{"speaker":"Galen Low","startTime":2587.949,"endTime":2590.739,"body":"ideas of like, different"},{"speaker":"Galen Low","startTime":2587.949,"endTime":2590.739,"body":"individuals want to receive"},{"speaker":"Galen Low","startTime":2590.739,"endTime":2592.3590000000004,"body":"information different ways."},{"speaker":"Galen Low","startTime":2592.3590000000004,"endTime":2594.309,"body":"You know, their sense"},{"speaker":"Galen Low","startTime":2592.3590000000004,"endTime":2594.309,"body":"of ego is different."},{"speaker":"Galen Low","startTime":2594.369,"endTime":2597.8190000000004,"body":"You know, their aversion to"},{"speaker":"Galen Low","startTime":2594.369,"endTime":2597.8190000000004,"body":"risk or their aversion to the"},{"speaker":"Galen Low","startTime":2597.8190000000004,"endTime":2599.139,"body":"hard truths might be different."},{"speaker":"Galen Low","startTime":2599.289,"endTime":2601.8990000000003,"body":"And you can actually sort"},{"speaker":"Galen Low","startTime":2599.289,"endTime":2601.8990000000003,"body":"of build this framework"},{"speaker":"Galen Low","startTime":2601.8990000000003,"endTime":2605.139,"body":"for yourself to tailor"},{"speaker":"Galen Low","startTime":2601.8990000000003,"endTime":2605.139,"body":"communications based on what you"},{"speaker":"Galen Low","startTime":2605.174,"endTime":2606.454,"body":"know about people knowing that."},{"speaker":"Galen Low","startTime":2606.974,"endTime":2609.2540000000004,"body":"Not everyone you know"},{"speaker":"Galen Low","startTime":2606.974,"endTime":2609.2540000000004,"body":"has the highest level of"},{"speaker":"Galen Low","startTime":2609.2540000000004,"endTime":2610.184,"body":"emotional intelligence."},{"speaker":"Galen Low","startTime":2610.184,"endTime":2612.014,"body":"It's still a spectrum,"},{"speaker":"Galen Low","startTime":2610.184,"endTime":2612.014,"body":"not everyone's, you know,"},{"speaker":"Galen Low","startTime":2612.014,"endTime":2612.974,"body":"getting this training."},{"speaker":"Galen Low","startTime":2613.154,"endTime":2615.8540000000003,"body":"Like you mentioned, sometimes"},{"speaker":"Galen Low","startTime":2613.154,"endTime":2615.8540000000003,"body":"it's the C-suite and the"},{"speaker":"Galen Low","startTime":2615.8540000000003,"endTime":2618.8540000000003,"body":"managers who don't get this"},{"speaker":"Galen Low","startTime":2615.8540000000003,"endTime":2618.8540000000003,"body":"training and therefore, you"},{"speaker":"Galen Low","startTime":2618.8540000000003,"endTime":2622.4840000000004,"body":"know, could perpetuate some"},{"speaker":"Galen Low","startTime":2618.8540000000003,"endTime":2622.4840000000004,"body":"of the sort of cultural"},{"speaker":"Galen Low","startTime":2622.634,"endTime":2625.244,"body":"downfalls that are preventing"},{"speaker":"Galen Low","startTime":2622.634,"endTime":2625.244,"body":"their business or their"},{"speaker":"Galen Low","startTime":2625.244,"endTime":2625.9640000000004,"body":"projects from running."},{"speaker":"Galen Low","startTime":2625.9640000000004,"endTime":2628.844,"body":"Well, and then I like this idea"},{"speaker":"Galen Low","startTime":2625.9640000000004,"endTime":2628.844,"body":"that it comes from you, right?"},{"speaker":"Galen Low","startTime":2628.844,"endTime":2629.954,"body":"And you can kind of like."},{"speaker":"Galen Low","startTime":2630.0840000000003,"endTime":2631.3740000000003,"body":"Compile sources."},{"speaker":"Galen Low","startTime":2631.3740000000003,"endTime":2634.0440000000003,"body":"It doesn't have to start with"},{"speaker":"Galen Low","startTime":2631.3740000000003,"endTime":2634.0440000000003,"body":"talking to AI to help you"},{"speaker":"Galen Low","startTime":2634.1040000000003,"endTime":2637.014,"body":"learn emotional intelligence"},{"speaker":"Galen Low","startTime":2634.1040000000003,"endTime":2637.014,"body":"and you know, get better"},{"speaker":"Galen Low","startTime":2637.014,"endTime":2637.9440000000004,"body":"understanding of yourself."},{"speaker":"Galen Low","startTime":2638.034,"endTime":2640.1940000000004,"body":"But it could start with"},{"speaker":"Galen Low","startTime":2638.034,"endTime":2640.1940000000004,"body":"something like a mind map"},{"speaker":"Galen Low","startTime":2640.434,"endTime":2643.3140000000003,"body":"about yourself and, you know,"},{"speaker":"Galen Low","startTime":2640.434,"endTime":2643.3140000000003,"body":"training a bit of a model"},{"speaker":"Galen Low","startTime":2643.3140000000003,"endTime":2646.3140000000003,"body":"to understand you better so"},{"speaker":"Galen Low","startTime":2643.3140000000003,"endTime":2646.3140000000003,"body":"that you can look at yourself"},{"speaker":"Galen Low","startTime":2646.3140000000003,"endTime":2649.4640000000004,"body":"through that lens and so that"},{"speaker":"Galen Low","startTime":2646.3140000000003,"endTime":2649.4640000000004,"body":"you can sort of disseminate."},{"speaker":"Galen Low","startTime":2649.759,"endTime":2652.2490000000003,"body":"Project information and"},{"speaker":"Galen Low","startTime":2649.759,"endTime":2652.2490000000003,"body":"communications in a way that's"},{"speaker":"Galen Low","startTime":2652.2490000000003,"endTime":2655.7290000000003,"body":"going to be impactful, and"},{"speaker":"Galen Low","startTime":2652.2490000000003,"endTime":2655.7290000000003,"body":"also use that as a way to be"},{"speaker":"Galen Low","startTime":2655.969,"endTime":2658.8190000000004,"body":"self-reflexive as well, and"},{"speaker":"Galen Low","startTime":2655.969,"endTime":2658.8190000000004,"body":"just look at that and go, okay,"},{"speaker":"Galen Low","startTime":2658.8190000000004,"endTime":2662.9590000000003,"body":"yeah, I see how that will land"},{"speaker":"Galen Low","startTime":2658.8190000000004,"endTime":2662.9590000000003,"body":"better than what I was probably"},{"speaker":"Galen Low","startTime":2662.9590000000003,"endTime":2664.6690000000003,"body":"going to say in my rawest form."},{"speaker":"Nadja El Fertasi","startTime":2664.969,"endTime":2665.719,"body":"And"},{"speaker":"Nadja El Fertasi","startTime":2664.969,"endTime":2665.719,"body":"here's where emotional"},{"speaker":"Nadja El Fertasi","startTime":2665.719,"endTime":2666.469,"body":"intelligence comes in."},{"speaker":"Nadja El Fertasi","startTime":2666.469,"endTime":2670.6090000000004,"body":"Because now the risk with AI"},{"speaker":"Nadja El Fertasi","startTime":2666.469,"endTime":2670.6090000000004,"body":"is, oh, I don't have to think."},{"speaker":"Nadja El Fertasi","startTime":2670.9790000000003,"endTime":2674.0690000000004,"body":"If you'd look at Carl Jung, one"},{"speaker":"Nadja El Fertasi","startTime":2670.9790000000003,"endTime":2674.0690000000004,"body":"of my favorite psychologists,"},{"speaker":"Nadja El Fertasi","startTime":2674.219,"endTime":2675.4790000000003,"body":"it, his thinking is hard."},{"speaker":"Nadja El Fertasi","startTime":2675.4790000000003,"endTime":2676.529,"body":"That's why we judge."},{"speaker":"Nadja El Fertasi","startTime":2676.739,"endTime":2680.549,"body":"So when I get creative before"},{"speaker":"Nadja El Fertasi","startTime":2676.739,"endTime":2680.549,"body":"I have a breakthrough idea,"},{"speaker":"Nadja El Fertasi","startTime":2680.8190000000004,"endTime":2682.409,"body":"I get very uncomfortable."},{"speaker":"Nadja El Fertasi","startTime":2682.679,"endTime":2683.9990000000003,"body":"I get stuck in my head."},{"speaker":"Nadja El Fertasi","startTime":2683.9990000000003,"endTime":2687.779,"body":"I over, it's not in fun"},{"speaker":"Nadja El Fertasi","startTime":2683.9990000000003,"endTime":2687.779,"body":"process all the time."},{"speaker":"Nadja El Fertasi","startTime":2688.1040000000003,"endTime":2691.3140000000003,"body":"I know I'm hitting somewhere"},{"speaker":"Nadja El Fertasi","startTime":2688.1040000000003,"endTime":2691.3140000000003,"body":"because discomfort, when"},{"speaker":"Nadja El Fertasi","startTime":2691.3140000000003,"endTime":2695.2140000000004,"body":"we learn, when we use"},{"speaker":"Nadja El Fertasi","startTime":2691.3140000000003,"endTime":2695.2140000000004,"body":"our automated responses."},{"speaker":"Nadja El Fertasi","startTime":2695.2140000000004,"endTime":2697.674,"body":"You talked about this"},{"speaker":"Nadja El Fertasi","startTime":2695.2140000000004,"endTime":2697.674,"body":"beginning autopilot, it's"},{"speaker":"Nadja El Fertasi","startTime":2697.674,"endTime":2700.4640000000004,"body":"because it doesn't require"},{"speaker":"Nadja El Fertasi","startTime":2697.674,"endTime":2700.4640000000004,"body":"a lot of energy and a lot"},{"speaker":"Nadja El Fertasi","startTime":2700.4640000000004,"endTime":2703.164,"body":"of leaders, a lot of project"},{"speaker":"Nadja El Fertasi","startTime":2700.4640000000004,"endTime":2703.164,"body":"managers, they are on fire."},{"speaker":"Nadja El Fertasi","startTime":2703.364,"endTime":2704.954,"body":"Mode, all the fighting fires."},{"speaker":"Nadja El Fertasi","startTime":2705.434,"endTime":2708.9440000000004,"body":"So thinking something new,"},{"speaker":"Nadja El Fertasi","startTime":2705.434,"endTime":2708.9440000000004,"body":"learning something new requires"},{"speaker":"Nadja El Fertasi","startTime":2708.9440000000004,"endTime":2711.1940000000004,"body":"presence, requires energy."},{"speaker":"Nadja El Fertasi","startTime":2711.3140000000003,"endTime":2713.3540000000003,"body":"That comes with a"},{"speaker":"Nadja El Fertasi","startTime":2711.3140000000003,"endTime":2713.3540000000003,"body":"lot of discomfort."},{"speaker":"Nadja El Fertasi","startTime":2713.5640000000003,"endTime":2716.0240000000003,"body":"If you don't have the space"},{"speaker":"Nadja El Fertasi","startTime":2713.5640000000003,"endTime":2716.0240000000003,"body":"for that, you can't be in"},{"speaker":"Nadja El Fertasi","startTime":2716.0240000000003,"endTime":2717.2540000000004,"body":"both parts of the brain."},{"speaker":"Nadja El Fertasi","startTime":2717.2540000000004,"endTime":2720.824,"body":"If you read Daniel Kahneman's"},{"speaker":"Nadja El Fertasi","startTime":2717.2540000000004,"endTime":2720.824,"body":"Nobel Prize winner thinking"},{"speaker":"Nadja El Fertasi","startTime":2720.824,"endTime":2724.3340000000003,"body":"slow and fast, so understanding"},{"speaker":"Nadja El Fertasi","startTime":2720.824,"endTime":2724.3340000000003,"body":"and emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":2724.3340000000003,"endTime":2728.384,"body":"key for upskilling people"},{"speaker":"Nadja El Fertasi","startTime":2724.3340000000003,"endTime":2728.384,"body":"and their creativity so they"},{"speaker":"Nadja El Fertasi","startTime":2728.384,"endTime":2730.764,"body":"don't become machines or they"},{"speaker":"Nadja El Fertasi","startTime":2728.384,"endTime":2730.764,"body":"think the way machines do."},{"speaker":"Nadja El Fertasi","startTime":2731.3740000000003,"endTime":2734.554,"body":"Is huge in the culture"},{"speaker":"Nadja El Fertasi","startTime":2731.3740000000003,"endTime":2734.554,"body":"in the years to come."},{"speaker":"Nadja El Fertasi","startTime":2734.5840000000003,"endTime":2737.284,"body":"Even now, how are you"},{"speaker":"Nadja El Fertasi","startTime":2734.5840000000003,"endTime":2737.284,"body":"going to make sure people"},{"speaker":"Nadja El Fertasi","startTime":2737.284,"endTime":2741.0640000000003,"body":"have discernment skills"},{"speaker":"Nadja El Fertasi","startTime":2737.284,"endTime":2741.0640000000003,"body":"against manipulation?"},{"speaker":"Nadja El Fertasi","startTime":2741.2740000000003,"endTime":2744.184,"body":"How are you gonna make sure"},{"speaker":"Nadja El Fertasi","startTime":2741.2740000000003,"endTime":2744.184,"body":"people think creatively of"},{"speaker":"Nadja El Fertasi","startTime":2744.184,"endTime":2745.954,"body":"new ideas that are authentic?"},{"speaker":"Nadja El Fertasi","startTime":2746.2540000000004,"endTime":2749.1940000000004,"body":"Now, when Shachi PT"},{"speaker":"Nadja El Fertasi","startTime":2746.2540000000004,"endTime":2749.1940000000004,"body":"came out, everyone was"},{"speaker":"Nadja El Fertasi","startTime":2749.1940000000004,"endTime":2750.2740000000003,"body":"excited and everyone was."},{"speaker":"Nadja El Fertasi","startTime":2750.789,"endTime":2753.969,"body":"Prompting and showing how"},{"speaker":"Nadja El Fertasi","startTime":2750.789,"endTime":2753.969,"body":"to use shachi PT to write,"},{"speaker":"Nadja El Fertasi","startTime":2754.0890000000004,"endTime":2755.4390000000003,"body":"to do everything for you."},{"speaker":"Nadja El Fertasi","startTime":2755.5890000000004,"endTime":2758.1090000000004,"body":"Now people are like,"},{"speaker":"Nadja El Fertasi","startTime":2755.5890000000004,"endTime":2758.1090000000004,"body":"we want authenticity."},{"speaker":"Nadja El Fertasi","startTime":2758.1090000000004,"endTime":2759.699,"body":"We want something real."},{"speaker":"Nadja El Fertasi","startTime":2759.7290000000003,"endTime":2759.9990000000003,"body":"Right?"},{"speaker":"Nadja El Fertasi","startTime":2759.9990000000003,"endTime":2762.849,"body":"We don't want everything"},{"speaker":"Nadja El Fertasi","startTime":2759.9990000000003,"endTime":2762.849,"body":"as you know, tapestry."},{"speaker":"Nadja El Fertasi","startTime":2762.9390000000003,"endTime":2763.179,"body":"Yeah."},{"speaker":"Nadja El Fertasi","startTime":2764.3790000000004,"endTime":2767.049,"body":"Because now people start"},{"speaker":"Nadja El Fertasi","startTime":2764.3790000000004,"endTime":2767.049,"body":"recognizing, right, and"},{"speaker":"Nadja El Fertasi","startTime":2767.049,"endTime":2770.7090000000003,"body":"I'm not saying not to use"},{"speaker":"Nadja El Fertasi","startTime":2767.049,"endTime":2770.7090000000003,"body":"SHA GPT, I use it as well,"},{"speaker":"Nadja El Fertasi","startTime":2770.8590000000004,"endTime":2772.809,"body":"especially I how I use it."},{"speaker":"Nadja El Fertasi","startTime":2772.929,"endTime":2776.259,"body":"'cause I just write everything"},{"speaker":"Nadja El Fertasi","startTime":2772.929,"endTime":2776.259,"body":"myself and then I tell, I"},{"speaker":"Nadja El Fertasi","startTime":2776.259,"endTime":2777.699,"body":"use Google Gemini, I say."},{"speaker":"Nadja El Fertasi","startTime":2778.1040000000003,"endTime":2779.424,"body":"How is this going to land?"},{"speaker":"Galen Low","startTime":2780.2690000000002,"endTime":2780.789,"body":"There you go."},{"speaker":"Nadja El Fertasi","startTime":2781.2090000000003,"endTime":2783.7740000000003,"body":"And then"},{"speaker":"Nadja El Fertasi","startTime":2781.2090000000003,"endTime":2783.7740000000003,"body":"I decide whether I am bold"},{"speaker":"Nadja El Fertasi","startTime":2783.7740000000003,"endTime":2787.0440000000003,"body":"enough that they, to have it"},{"speaker":"Nadja El Fertasi","startTime":2783.7740000000003,"endTime":2787.0440000000003,"body":"land the way I intended to,"},{"speaker":"Nadja El Fertasi","startTime":2787.0440000000003,"endTime":2790.014,"body":"or maybe to tweak a little"},{"speaker":"Nadja El Fertasi","startTime":2787.0440000000003,"endTime":2790.014,"body":"bit, not to waffle too many"},{"speaker":"Nadja El Fertasi","startTime":2790.014,"endTime":2791.244,"body":"feathers at the same time."},{"speaker":"Galen Low","startTime":2792.0840000000003,"endTime":2794.244,"body":"I like that"},{"speaker":"Galen Low","startTime":2792.0840000000003,"endTime":2794.244,"body":"sounding word for nuance."},{"speaker":"Nadja El Fertasi","startTime":2794.244,"endTime":2795.054,"body":"Exactly."},{"speaker":"Galen Low","startTime":2795.474,"endTime":2797.0640000000003,"body":"Maybe we can"},{"speaker":"Galen Low","startTime":2795.474,"endTime":2797.0640000000003,"body":"end where we started."},{"speaker":"Galen Low","startTime":2797.2740000000003,"endTime":2800.514,"body":"At the beginning I asked"},{"speaker":"Galen Low","startTime":2797.2740000000003,"endTime":2800.514,"body":"you, does EQ even matter"},{"speaker":"Galen Low","startTime":2800.514,"endTime":2803.5440000000003,"body":"in an age of AI now and"},{"speaker":"Galen Low","startTime":2800.514,"endTime":2803.5440000000003,"body":"in the immediate future?"},{"speaker":"Galen Low","startTime":2803.8340000000003,"endTime":2806.2940000000003,"body":"After sort of this conversation,"},{"speaker":"Galen Low","startTime":2803.8340000000003,"endTime":2806.2940000000003,"body":"you know, I think I know"},{"speaker":"Galen Low","startTime":2806.2940000000003,"endTime":2809.059,"body":"where you stand, but I wonder"},{"speaker":"Galen Low","startTime":2806.2940000000003,"endTime":2809.059,"body":"if you could paint for us"},{"speaker":"Galen Low","startTime":2809.0890000000004,"endTime":2812.6290000000004,"body":"like an optimistic view of"},{"speaker":"Galen Low","startTime":2809.0890000000004,"endTime":2812.6290000000004,"body":"what emotional intelligence"},{"speaker":"Galen Low","startTime":2812.6290000000004,"endTime":2817.5190000000002,"body":"looks like in the future"},{"speaker":"Galen Low","startTime":2812.6290000000004,"endTime":2817.5190000000002,"body":"as AI grows and develops."},{"speaker":"Galen Low","startTime":2817.6090000000004,"endTime":2820.099,"body":"You know, you mentioned things"},{"speaker":"Galen Low","startTime":2817.6090000000004,"endTime":2820.099,"body":"like, you know, we're already"},{"speaker":"Galen Low","startTime":2820.099,"endTime":2823.579,"body":"recognizing and voicing"},{"speaker":"Galen Low","startTime":2820.099,"endTime":2823.579,"body":"where we want AI to be and"},{"speaker":"Galen Low","startTime":2823.579,"endTime":2824.8990000000003,"body":"where we don't want it to be."},{"speaker":"Galen Low","startTime":2825.1690000000003,"endTime":2826.0640000000003,"body":"How do you think that sort of."},{"speaker":"Galen Low","startTime":2826.7140000000004,"endTime":2829.744,"body":"Plays against the idea of"},{"speaker":"Galen Low","startTime":2826.7140000000004,"endTime":2829.744,"body":"emotional intelligence when"},{"speaker":"Galen Low","startTime":2829.744,"endTime":2832.474,"body":"your kids are older and the"},{"speaker":"Galen Low","startTime":2829.744,"endTime":2832.474,"body":"role that technology plays,"},{"speaker":"Galen Low","startTime":2832.654,"endTime":2835.654,"body":"not just creating more risks"},{"speaker":"Galen Low","startTime":2832.654,"endTime":2835.654,"body":"that we're vulnerable to, but"},{"speaker":"Galen Low","startTime":2835.654,"endTime":2838.954,"body":"maybe even helping us build that"},{"speaker":"Galen Low","startTime":2835.654,"endTime":2838.954,"body":"sort of intentional resilience."},{"speaker":"Nadja El Fertasi","startTime":2839.4640000000004,"endTime":2841.654,"body":"I think"},{"speaker":"Nadja El Fertasi","startTime":2839.4640000000004,"endTime":2841.654,"body":"we need to be aware first on"},{"speaker":"Nadja El Fertasi","startTime":2841.654,"endTime":2843.904,"body":"how AI impacts our humanity."},{"speaker":"Nadja El Fertasi","startTime":2844.0840000000003,"endTime":2847.054,"body":"It's a question, especially AI"},{"speaker":"Nadja El Fertasi","startTime":2844.0840000000003,"endTime":2847.054,"body":"startups don't like to go in"},{"speaker":"Nadja El Fertasi","startTime":2847.174,"endTime":2850.864,"body":"because implementing AI now is"},{"speaker":"Nadja El Fertasi","startTime":2847.174,"endTime":2850.864,"body":"based on instant gratification."},{"speaker":"Nadja El Fertasi","startTime":2850.864,"endTime":2853.264,"body":"Speed to market,"},{"speaker":"Nadja El Fertasi","startTime":2850.864,"endTime":2853.264,"body":"you know, fast fast."},{"speaker":"Nadja El Fertasi","startTime":2853.3540000000003,"endTime":2855.2140000000004,"body":"Disregarding the ethical."},{"speaker":"Nadja El Fertasi","startTime":2855.2140000000004,"endTime":2858.6040000000003,"body":"For example, you already"},{"speaker":"Nadja El Fertasi","startTime":2855.2140000000004,"endTime":2858.6040000000003,"body":"have startups that are using"},{"speaker":"Nadja El Fertasi","startTime":2858.664,"endTime":2862.9840000000004,"body":"human-like avatars to do the"},{"speaker":"Nadja El Fertasi","startTime":2858.664,"endTime":2862.9840000000004,"body":"human interaction, which for me"},{"speaker":"Nadja El Fertasi","startTime":2862.9840000000004,"endTime":2865.7140000000004,"body":"is like a total red flag, right?"},{"speaker":"Nadja El Fertasi","startTime":2865.7140000000004,"endTime":2867.4840000000004,"body":"Are we replacing actual people?"},{"speaker":"Nadja El Fertasi","startTime":2867.7940000000003,"endTime":2871.454,"body":"So we need to understand"},{"speaker":"Nadja El Fertasi","startTime":2867.7940000000003,"endTime":2871.454,"body":"how is AI causing us to"},{"speaker":"Nadja El Fertasi","startTime":2871.454,"endTime":2872.864,"body":"have an identity crisis?"},{"speaker":"Nadja El Fertasi","startTime":2873.2540000000004,"endTime":2875.804,"body":"And we need to have that"},{"speaker":"Nadja El Fertasi","startTime":2873.2540000000004,"endTime":2875.804,"body":"identity crisis to then say,"},{"speaker":"Nadja El Fertasi","startTime":2875.804,"endTime":2879.614,"body":"okay, how do we reinvent"},{"speaker":"Nadja El Fertasi","startTime":2875.804,"endTime":2879.614,"body":"ourselves as a humanity"},{"speaker":"Nadja El Fertasi","startTime":2879.614,"endTime":2883.6040000000003,"body":"in the age of AI, where"},{"speaker":"Nadja El Fertasi","startTime":2879.614,"endTime":2883.6040000000003,"body":"we embrace the opportunity"},{"speaker":"Nadja El Fertasi","startTime":2883.6040000000003,"endTime":2887.414,"body":"and the technological"},{"speaker":"Nadja El Fertasi","startTime":2883.6040000000003,"endTime":2887.414,"body":"advancement that AI is bringing"},{"speaker":"Nadja El Fertasi","startTime":2887.8340000000003,"endTime":2889.2740000000003,"body":"without letting it harm us."},{"speaker":"Nadja El Fertasi","startTime":2890.1940000000004,"endTime":2894.934,"body":"So what is that vision for you"},{"speaker":"Nadja El Fertasi","startTime":2890.1940000000004,"endTime":2894.934,"body":"as a CEO for you, as a project"},{"speaker":"Nadja El Fertasi","startTime":2894.934,"endTime":2898.174,"body":"manager, for you as a parent,"},{"speaker":"Nadja El Fertasi","startTime":2894.934,"endTime":2898.174,"body":"for you as a community leader,"},{"speaker":"Nadja El Fertasi","startTime":2898.4440000000004,"endTime":2900.8140000000003,"body":"for you as a government as well?"},{"speaker":"Nadja El Fertasi","startTime":2900.8740000000003,"endTime":2901.414,"body":"What is that?"},{"speaker":"Nadja El Fertasi","startTime":2901.414,"endTime":2904.2940000000003,"body":"Vision and emotional"},{"speaker":"Nadja El Fertasi","startTime":2901.414,"endTime":2904.2940000000003,"body":"intelligence."},{"speaker":"Nadja El Fertasi","startTime":2904.2940000000003,"endTime":2907.204,"body":"Your EQ is your"},{"speaker":"Nadja El Fertasi","startTime":2904.2940000000003,"endTime":2907.204,"body":"implementation tool."},{"speaker":"Nadja El Fertasi","startTime":2907.5040000000004,"endTime":2910.7740000000003,"body":"Is your tool to help"},{"speaker":"Nadja El Fertasi","startTime":2907.5040000000004,"endTime":2910.7740000000003,"body":"people get to that vision."},{"speaker":"Nadja El Fertasi","startTime":2911.164,"endTime":2912.7540000000004,"body":"Right in a human way."},{"speaker":"Nadja El Fertasi","startTime":2912.9640000000004,"endTime":2917.014,"body":"If you want people to be more"},{"speaker":"Nadja El Fertasi","startTime":2912.9640000000004,"endTime":2917.014,"body":"creative and more empathy and"},{"speaker":"Nadja El Fertasi","startTime":2917.014,"endTime":2921.184,"body":"more trust building in AI,"},{"speaker":"Nadja El Fertasi","startTime":2917.014,"endTime":2921.184,"body":"more big data analytics, you"},{"speaker":"Nadja El Fertasi","startTime":2921.184,"endTime":2925.224,"body":"know, the cognitive ability,"},{"speaker":"Nadja El Fertasi","startTime":2921.184,"endTime":2925.224,"body":"then you need to invest more"},{"speaker":"Nadja El Fertasi","startTime":2925.224,"endTime":2928.4640000000004,"body":"in emotional intelligence"},{"speaker":"Nadja El Fertasi","startTime":2925.224,"endTime":2928.4640000000004,"body":"because the biggest skill."},{"speaker":"Nadja El Fertasi","startTime":2928.809,"endTime":2932.949,"body":"That will separate anyone"},{"speaker":"Nadja El Fertasi","startTime":2928.809,"endTime":2932.949,"body":"in the age of AI is their"},{"speaker":"Nadja El Fertasi","startTime":2932.949,"endTime":2936.639,"body":"ability to self-regulate"},{"speaker":"Nadja El Fertasi","startTime":2932.949,"endTime":2936.639,"body":"if someone is projecting"},{"speaker":"Nadja El Fertasi","startTime":2936.639,"endTime":2937.809,"body":"their emotions, right?"},{"speaker":"Nadja El Fertasi","startTime":2938.1090000000004,"endTime":2941.2290000000003,"body":"How can you self-regulate to"},{"speaker":"Nadja El Fertasi","startTime":2938.1090000000004,"endTime":2941.2290000000003,"body":"not react If you feel very"},{"speaker":"Nadja El Fertasi","startTime":2941.2290000000003,"endTime":2943.5690000000004,"body":"uncomfortable because you're"},{"speaker":"Nadja El Fertasi","startTime":2941.2290000000003,"endTime":2943.5690000000004,"body":"learning something new, because"},{"speaker":"Nadja El Fertasi","startTime":2943.5690000000004,"endTime":2946.809,"body":"uncertainty is the norm, how"},{"speaker":"Nadja El Fertasi","startTime":2943.5690000000004,"endTime":2946.809,"body":"do you self-regulate so you"},{"speaker":"Nadja El Fertasi","startTime":2946.8390000000004,"endTime":2949.929,"body":"don't come from a place of"},{"speaker":"Nadja El Fertasi","startTime":2946.8390000000004,"endTime":2949.929,"body":"fear, stress, or survival?"},{"speaker":"Nadja El Fertasi","startTime":2950.259,"endTime":2952.869,"body":"That is what you need"},{"speaker":"Nadja El Fertasi","startTime":2950.259,"endTime":2952.869,"body":"to teach people, and"},{"speaker":"Nadja El Fertasi","startTime":2952.869,"endTime":2955.6290000000004,"body":"this is why emotional"},{"speaker":"Nadja El Fertasi","startTime":2952.869,"endTime":2955.6290000000004,"body":"intelligence is the bridge."},{"speaker":"Nadja El Fertasi","startTime":2956.094,"endTime":2959.1240000000003,"body":"To where you are now"},{"speaker":"Nadja El Fertasi","startTime":2956.094,"endTime":2959.1240000000003,"body":"to achieve that vision."},{"speaker":"Nadja El Fertasi","startTime":2959.454,"endTime":2962.574,"body":"If you're leading without"},{"speaker":"Nadja El Fertasi","startTime":2959.454,"endTime":2962.574,"body":"a vision, then you're just"},{"speaker":"Nadja El Fertasi","startTime":2962.724,"endTime":2966.474,"body":"building on sand and when"},{"speaker":"Nadja El Fertasi","startTime":2962.724,"endTime":2966.474,"body":"a sandstorm comes your"},{"speaker":"Nadja El Fertasi","startTime":2966.474,"endTime":2969.744,"body":"business, your family, your"},{"speaker":"Nadja El Fertasi","startTime":2966.474,"endTime":2969.744,"body":"relationship will just sink."},{"speaker":"Nadja El Fertasi","startTime":2970.0440000000003,"endTime":2974.364,"body":"So the risk I see now is a lot"},{"speaker":"Nadja El Fertasi","startTime":2970.0440000000003,"endTime":2974.364,"body":"of people are building on sand."},{"speaker":"Nadja El Fertasi","startTime":2974.364,"endTime":2977.094,"body":"We see this build your"},{"speaker":"Nadja El Fertasi","startTime":2974.364,"endTime":2977.094,"body":"website in five minutes."},{"speaker":"Nadja El Fertasi","startTime":2977.799,"endTime":2978.219,"body":"Hello."},{"speaker":"Nadja El Fertasi","startTime":2978.219,"endTime":2980.6490000000003,"body":"You're gonna build a website"},{"speaker":"Nadja El Fertasi","startTime":2978.219,"endTime":2980.6490000000003,"body":"of five minutes and then"},{"speaker":"Nadja El Fertasi","startTime":2980.6490000000003,"endTime":2982.0890000000004,"body":"how is your data secured?"},{"speaker":"Nadja El Fertasi","startTime":2982.299,"endTime":2984.039,"body":"What is the backend"},{"speaker":"Nadja El Fertasi","startTime":2982.299,"endTime":2984.039,"body":"you are using?"},{"speaker":"Nadja El Fertasi","startTime":2984.3390000000004,"endTime":2988.2690000000002,"body":"How are people, you know,"},{"speaker":"Nadja El Fertasi","startTime":2984.3390000000004,"endTime":2988.2690000000002,"body":"managing the security policy?"},{"speaker":"Nadja El Fertasi","startTime":2988.509,"endTime":2991.329,"body":"How are you ensuring that"},{"speaker":"Nadja El Fertasi","startTime":2988.509,"endTime":2991.329,"body":"your jet hub or whatever"},{"speaker":"Nadja El Fertasi","startTime":2991.599,"endTime":2994.659,"body":"backend you're using, all"},{"speaker":"Nadja El Fertasi","startTime":2991.599,"endTime":2994.659,"body":"these things that there"},{"speaker":"Nadja El Fertasi","startTime":2994.659,"endTime":2996.039,"body":"are not five minute things."},{"speaker":"Nadja El Fertasi","startTime":2996.489,"endTime":2999.4590000000003,"body":"They will give you, maybe if"},{"speaker":"Nadja El Fertasi","startTime":2996.489,"endTime":2999.4590000000003,"body":"you get people to pay for an"},{"speaker":"Nadja El Fertasi","startTime":2999.4590000000003,"endTime":3002.849,"body":"application you developed in"},{"speaker":"Nadja El Fertasi","startTime":2999.4590000000003,"endTime":3002.849,"body":"one weekend and then their data"},{"speaker":"Nadja El Fertasi","startTime":3002.849,"endTime":3005.9390000000003,"body":"gets stolen or your application"},{"speaker":"Nadja El Fertasi","startTime":3002.849,"endTime":3005.9390000000003,"body":"crashes, now you're off the"},{"speaker":"Nadja El Fertasi","startTime":3005.9390000000003,"endTime":3009.1490000000003,"body":"business for years because your"},{"speaker":"Nadja El Fertasi","startTime":3005.9390000000003,"endTime":3009.1490000000003,"body":"reputation is gone, which is"},{"speaker":"Nadja El Fertasi","startTime":3009.1490000000003,"endTime":3012.599,"body":"why I took a risk and I took"},{"speaker":"Nadja El Fertasi","startTime":3009.1490000000003,"endTime":3012.599,"body":"my time to develop these and"},{"speaker":"Nadja El Fertasi","startTime":3012.599,"endTime":3017.0640000000003,"body":"to really make sure that the"},{"speaker":"Nadja El Fertasi","startTime":3012.599,"endTime":3017.0640000000003,"body":"structure is well taught and"},{"speaker":"Nadja El Fertasi","startTime":3017.0640000000003,"endTime":3021.0690000000004,"body":"how I use data in order to"},{"speaker":"Nadja El Fertasi","startTime":3017.0640000000003,"endTime":3021.0690000000004,"body":"minimize and this takes time."},{"speaker":"Nadja El Fertasi","startTime":3021.514,"endTime":3022.594,"body":"So this is how I see."},{"speaker":"Nadja El Fertasi","startTime":3022.594,"endTime":3026.494,"body":"I think we cannot move"},{"speaker":"Nadja El Fertasi","startTime":3022.594,"endTime":3026.494,"body":"forward without a vision"},{"speaker":"Nadja El Fertasi","startTime":3026.494,"endTime":3029.704,"body":"of what humanity looks"},{"speaker":"Nadja El Fertasi","startTime":3026.494,"endTime":3029.704,"body":"like in the digital age."},{"speaker":"Nadja El Fertasi","startTime":3030.154,"endTime":3034.5040000000004,"body":"We can fear among all we want,"},{"speaker":"Nadja El Fertasi","startTime":3030.154,"endTime":3034.5040000000004,"body":"I'm not for or against AI, but"},{"speaker":"Nadja El Fertasi","startTime":3034.684,"endTime":3036.154,"body":"we know what we don't want."},{"speaker":"Nadja El Fertasi","startTime":3036.3940000000002,"endTime":3038.3140000000003,"body":"But what does"},{"speaker":"Nadja El Fertasi","startTime":3036.3940000000002,"endTime":3038.3140000000003,"body":"humanity look like?"},{"speaker":"Nadja El Fertasi","startTime":3038.3140000000003,"endTime":3042.8740000000003,"body":"How does a project manager that"},{"speaker":"Nadja El Fertasi","startTime":3038.3140000000003,"endTime":3042.8740000000003,"body":"uses AI workflows to replace"},{"speaker":"Nadja El Fertasi","startTime":3042.8740000000003,"endTime":3044.224,"body":"business processes look like?"},{"speaker":"Nadja El Fertasi","startTime":3044.904,"endTime":3050.244,"body":"Are they AI savvy, emotional,"},{"speaker":"Nadja El Fertasi","startTime":3044.904,"endTime":3050.244,"body":"intelligent, trustworthy,"},{"speaker":"Nadja El Fertasi","startTime":3050.514,"endTime":3052.764,"body":"empathic influencer?"},{"speaker":"Nadja El Fertasi","startTime":3053.2140000000004,"endTime":3054.0840000000003,"body":"What does it look like?"},{"speaker":"Nadja El Fertasi","startTime":3054.684,"endTime":3057.174,"body":"And that is something that"},{"speaker":"Nadja El Fertasi","startTime":3054.684,"endTime":3057.174,"body":"every project manager has to"},{"speaker":"Nadja El Fertasi","startTime":3057.174,"endTime":3061.764,"body":"understand for themself that"},{"speaker":"Nadja El Fertasi","startTime":3057.174,"endTime":3061.764,"body":"comes from an identity crisis."},{"speaker":"Nadja El Fertasi","startTime":3061.7940000000003,"endTime":3065.6040000000003,"body":"Okay, this is going to change,"},{"speaker":"Nadja El Fertasi","startTime":3061.7940000000003,"endTime":3065.6040000000003,"body":"but who am I in three years?"},{"speaker":"Nadja El Fertasi","startTime":3065.8740000000003,"endTime":3068.244,"body":"And then now you have"},{"speaker":"Nadja El Fertasi","startTime":3065.8740000000003,"endTime":3068.244,"body":"something to work towards."},{"speaker":"Galen Low","startTime":3068.664,"endTime":3071.5440000000003,"body":"AI is the identity"},{"speaker":"Galen Low","startTime":3068.664,"endTime":3071.5440000000003,"body":"crisis we need so that we"},{"speaker":"Galen Low","startTime":3071.5440000000003,"endTime":3075.054,"body":"can examine ourselves and"},{"speaker":"Galen Low","startTime":3071.5440000000003,"endTime":3075.054,"body":"look at ourselves once again."},{"speaker":"Nadja El Fertasi","startTime":3076.134,"endTime":3076.6440000000002,"body":"Exactly."},{"speaker":"Galen Low","startTime":3076.6440000000002,"endTime":3078.6240000000003,"body":"You know, that might"},{"speaker":"Galen Low","startTime":3076.6440000000002,"endTime":3078.6240000000003,"body":"be a good place to leave it."},{"speaker":"Galen Low","startTime":3078.804,"endTime":3081.0240000000003,"body":"Nadja, thank you so much for"},{"speaker":"Galen Low","startTime":3078.804,"endTime":3081.0240000000003,"body":"spending the time with me today."},{"speaker":"Galen Low","startTime":3081.0240000000003,"endTime":3082.074,"body":"It's been so much fun."},{"speaker":"Galen Low","startTime":3082.164,"endTime":3083.2140000000004,"body":"Really insightful."},{"speaker":"Galen Low","startTime":3083.304,"endTime":3084.324,"body":"Always love our chats."},{"speaker":"Galen Low","startTime":3084.474,"endTime":3085.674,"body":"Well, I've got you here."},{"speaker":"Galen Low","startTime":3085.7340000000004,"endTime":3087.594,"body":"Where can people"},{"speaker":"Galen Low","startTime":3085.7340000000004,"endTime":3087.594,"body":"learn more about you?"},{"speaker":"Nadja El Fertasi","startTime":3087.9390000000003,"endTime":3089.4390000000003,"body":"So"},{"speaker":"Nadja El Fertasi","startTime":3087.9390000000003,"endTime":3089.4390000000003,"body":"connect with me on LinkedIn."},{"speaker":"Nadja El Fertasi","startTime":3089.619,"endTime":3091.6090000000004,"body":"You just can find"},{"speaker":"Nadja El Fertasi","startTime":3089.619,"endTime":3091.6090000000004,"body":"me Nadja El Fertasi."},{"speaker":"Nadja El Fertasi","startTime":3091.6890000000003,"endTime":3095.679,"body":"I post a lot of content"},{"speaker":"Nadja El Fertasi","startTime":3091.6890000000003,"endTime":3095.679,"body":"and you can check out the"},{"speaker":"Nadja El Fertasi","startTime":3095.889,"endTime":3097.199,"body":"ecosystem thrivewitheq.com."},{"speaker":"Nadja El Fertasi","startTime":3098.619,"endTime":3099.4590000000003,"body":"Very simple."},{"speaker":"Nadja El Fertasi","startTime":3099.579,"endTime":3102.849,"body":"And whether you are a"},{"speaker":"Nadja El Fertasi","startTime":3099.579,"endTime":3102.849,"body":"leader looking for emotional"},{"speaker":"Nadja El Fertasi","startTime":3102.849,"endTime":3106.509,"body":"intelligence or a family"},{"speaker":"Nadja El Fertasi","startTime":3102.849,"endTime":3106.509,"body":"protecting your family or an"},{"speaker":"Nadja El Fertasi","startTime":3106.509,"endTime":3109.5690000000004,"body":"individual who wants to heal"},{"speaker":"Nadja El Fertasi","startTime":3106.509,"endTime":3109.5690000000004,"body":"with emotional intelligence,"},{"speaker":"Nadja El Fertasi","startTime":3109.5690000000004,"endTime":3110.619,"body":"everything is there."},{"speaker":"Galen Low","startTime":3110.869,"endTime":3112.159,"body":"I'll include"},{"speaker":"Galen Low","startTime":3110.869,"endTime":3112.159,"body":"all those links in the show"},{"speaker":"Galen Low","startTime":3112.159,"endTime":3114.7090000000003,"body":"notes for folks who want"},{"speaker":"Galen Low","startTime":3112.159,"endTime":3114.7090000000003,"body":"to easily click through."},{"speaker":"Galen Low","startTime":3114.8590000000004,"endTime":3115.9990000000003,"body":"And Nadja, thanks again."},{"speaker":"Nadja El Fertasi","startTime":3116.2090000000003,"endTime":3116.8990000000003,"body":"You're very welcome."},{"speaker":"Nadja El Fertasi","startTime":3116.8990000000003,"endTime":3118.849,"body":"Thank you for the opportunity"},{"speaker":"Nadja El Fertasi","startTime":3116.8990000000003,"endTime":3118.849,"body":"to being on The Digital"},{"speaker":"Nadja El Fertasi","startTime":3118.849,"endTime":3120.1090000000004,"body":"Project Management podcast."},{"speaker":"Nadja El Fertasi","startTime":3120.1090000000004,"endTime":3120.7690000000002,"body":"It's amazing."},{"speaker":"Galen Low","startTime":3121.1890000000003,"endTime":3123.259,"body":"Alright folks, that's"},{"speaker":"Galen Low","startTime":3121.1890000000003,"endTime":3123.259,"body":"it for today's episode of The"},{"speaker":"Galen Low","startTime":3123.259,"endTime":3124.909,"body":"Digital Project Manager podcast."},{"speaker":"Galen Low","startTime":3125.1490000000003,"endTime":3126.829,"body":"If you enjoyed this"},{"speaker":"Galen Low","startTime":3125.1490000000003,"endTime":3126.829,"body":"conversation, make sure"},{"speaker":"Galen Low","startTime":3126.829,"endTime":3128.2690000000002,"body":"to subscribe wherever"},{"speaker":"Galen Low","startTime":3126.829,"endTime":3128.2690000000002,"body":"you're listening."},{"speaker":"Galen Low","startTime":3128.4790000000003,"endTime":3131.059,"body":"And if you want even more"},{"speaker":"Galen Low","startTime":3128.4790000000003,"endTime":3131.059,"body":"tactical insights, case studies"},{"speaker":"Galen Low","startTime":3131.059,"endTime":3133.469,"body":"and playbooks, head on over to"},{"speaker":"Galen Low","startTime":3131.059,"endTime":3133.469,"body":"thedigitalprojectmanager.com."},{"speaker":"Galen Low","startTime":3135.0890000000004,"endTime":3137.009,"body":"Until next time,"},{"speaker":"Galen Low","startTime":3135.0890000000004,"endTime":3137.009,"body":"thanks for listening."}]}